Hello jkeeshen and rickimpett,
My apologies for your service issues. Please provide some more details on this error message in order to better assist you. For example, are you receiving this error message online or on your TV box? Is related to On Demand or DVR?
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Hello Minnrodgers,
I apologize for any inconvenience this issue may have caused. You would need to subscribe to a package with Digital Preferred or above in order to receive the BBC World News network. If you have any further questions or concerns, please do not hesitate to reach back out to us.
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Hello milegihuy,
Thank you for your inquiry about adding BBC World News network in HD to your channel line-up. I have submitted your request to our Programming and Development Department, where channel requests are handled. Your entertainment experience is very important to us. While we cannot guarantee that the HD channel will be added, please know that we give very careful consideration to all requests for new networks when planning future channel line-ups.
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Hello Harbzilla,
My apologies for your service issues. Upon review of your account, I see that you have a service appointment scheduled for this morning between 8:00 am - 10:00 am. Please let us know if your appointment resolves your service issue.
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Hello dellnshannon412,
I apologize for any inconvenience this issue may have caused you. Since you have tried everything else, you may want to swap out the boxes. If the problem still exist after that, we will need to reach out to your local office and send out an advanced level tech.
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Hello Mamabear0405,
I apologize for any inconvenience this issue may have caused you. Did you try unpairing the remote as suggested in this thread by doing the following:
Press the Setup button on the remote until the LED at the top of the remote changes from red to green.
Press 9-8-7.
The LED will blink green twice indicating that the remote has been unpaired.
(to re-pair the remote to the new box)
Press the Setup button on your remote until the LED at the top changes from red to green.
Press the xfinity button on the remote. The LED will begin flashing green. (Note: When pairing an XR2 or XR5 remote to a DTA, you may need to press the xfinity button up to five times).
Follow the on-screen pairing instructions to enter the three digit pairing code.
Once the on-screen pairing code is correctly entered, your remote is paired with the set-top box.
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Hello nitroc9,
My apologies for your service issues. Upon review of your account, I see that your last service visit was 1 year ago. In order to better assist what are the issues that you having with On Demand?
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Hello Vetsoccerfan,
I will be happy to assist. STARZ ENCORE is located in your local channel lineup on channel 517 in SD and 856 in HD. If you have any further questions or concerns, please do not hesitate to reach back out to us.
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Hello dt10,
I apologize for any inconvenience this issue may have caused you. Please keep in mind that as with any service call, there is a possibility that you will incur a charge for having a technician come to your home to fix or replace your equipment. For your peace of mind, we offer the Service Protection Plan (SPP), which ensures that any service calls regarding customer education or customer equipment will be free of charge. For more information about our service protection plan you can visit http://www.comcast.com/spp/terms.html.
I have credited your account for the trouble call. The credit will appear on your next statement that prints under the Other Charges and Credits section. If you have any further questions or concerns, please do not hesitate to reach back out to us.
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Hello koda1789,
My apologies for any inconvenience this issue may have caused you. Is there a particular show that you are trying to watch via Bravo On Demand that is not available or is it just any show? Currently these are the programs available On Demand for the Bravo network: Below the Deck, Southern Charm, Thicker than Water, There Goes The Motherhood, Tour Group and Odd Mom Out. There is a bigger selection of Bravo programs available online.
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Hello Bobandroxy1,
My apologies for your service issues. Upon review of your account, I see that you a service appointment scheduled for Monday June 13th between 5:00 pm - 7:00 pm. If you need to cancel or reschedule, you may do so by going to the following:
Log in to My Account
Upon logging in, you will be presented with a message stating "You have an appointment scheduled for..." with the date and time listed. Click Manage to change the appointment.
I will check back with you after your service appointment to see if your issue has been resolved.
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Hello RWW4,
Your entertainment experience is very important to us. I have submitted your request for CSN to be added to your local channel lineup. We do track requests, so we appreciate your feedback. We cannot speculate on possible future channel additions until a launch is announced; however, we regularly examine our channel lineups and talk with a wide range of programmers to ensure that we are providing the content that our customers want the most. If a channel is added to a certain Comcast channel lineup, customers are generally notified one of two ways. Either a notice will be printed on a Comcast billing statement or an insert may be included with a mailed Comcast billing statement. If you have any further questions or concerns, please do not hesitate to reach back out to us.
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Hello almico,
My apologies for your service issues. Upon review of your account, I see that you have a service appointment scheduled for today 05-31 between 3:00 pm - 5:00 pm. I will follow up with you after the appointment to make sure your service issues have been resolved.
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Hello Shay10,
I apologize for any inconvenience this issue may have caused you. The font size of the XFINITY X1 On-Screen Guide cannot be changed at this time. Customers who have difficulty reading on-screen text may benefit from enabling Voice Guidance, the talking guide feature on X1 - see X1 Talking Guide: The Voice Guidance Feature for more.
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Hello khanhv,
To program your XFINITY remote for power and volume control of an audio device, find the five-digit manufacturer’s code for your audio device at www.xfinity.com/remotes, then follow these instructions:
Turn on your TV and audio device.
Press the Setup button on your remote for three seconds until the LED at the top of the remote changes from red to green.
Enter the five-digit manufacturer’s code using the numeric buttons on the remote. The LED should flash green twice when the code is entered.
Note: If the LED blinks red, then green, the code was not correctly entered. Repeat steps 2 and 3, entering the same code.
Press the All Power button on the remote. If the audio device turns off, you have successfully programmed your remote to control your audio device. Turn the device back on and press the VOL +/- and Mute buttons to confirm they control the volume of the audio device.
If the device does not turn off, repeat the steps above using the additional five-digit codes listed for the manufacturer of your device from http://customer.xfinity.com/remotes. You may need to try several codes to find one that works for you.
After you have programmed your TV and your audio device, if you attempt to enter a code for a third device, your remote will no longer be programmed to control the first two programmed devices.
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Hello lancastc and LoafAlot,
I apologize for any inconvenience this issue may have caused you. Windows Phones and Tablets are not currently supported. XFINITY TV Go is only supported on Mac and PC computers at this time. Although iPhone, iPad, Android, Linux and other devices may access XFINITY TV Go, they are not supported platforms and not all features/functions are guaranteed to work, including but not restricted to video playback.
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Hello timothyvdh and mazom,
Your entertainment experience is very important to us. While we cannot guarantee that certain network requests will be added, please know that we give very careful consideration to all requests for new networks when planning future channel line-ups.
We do track requests, so we appreciate your feedback. You can also submit a Customer Feedback Form on www.Comcast.com. We typically do not publicly disclose the discussions we may be in with any programmer for carriage of a channel. With so many new channels being introduced from various programmers, and the diversity of our customers' interests, we strive to provide a wide variety of quality services that will be of value to all of our customers. We also strive to provide the best in cable programming at a fair price. Each channel we offer to our customers is chosen based on many factors that help to position the programming to appeal to a diverse population. Several factors are taken into consideration, such as:
- Quality and diversity of programming
- Legal requirements
- Federal regulations and restrictions
- Contracts
- Customer feedback
- Cost
- Level of local interest and viewership studies
We cannot speculate on possible future channel additions until a launch is announced; however, we regularly examine our channel lineups and talk with a wide range of programmers to ensure that we are providing the content that our customers want the most.
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Hello TuffOne,
Your entertainment experience is very important to us. Upon review of your account I see that our Advanced Support Team is currently looking into this matter for you. A representative from that department will contact you within the next 72 hours. If you have any further questions or concerns, please do not hesitate to reach back out to us.
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Hello Username7,
We appreciate your feedback however; HBO Go availability on PlayStation (and some other devices) are business decisions and deal with business terms that have not yet been agreed to between the parties.
Comcast customers can use Amazon Fire TV or Fire TV stick to access TV Everywhere apps from HBO Go and Showtime Anytime. Also, our customers have access to these services on Roku, AppleTV, Xbox One and Google’s Chromecast.”
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Hello mizally,
I apologize for any inconvenience this issue may have caused you. While Comcast does provide access to the channels you enjoy watching, we do not control the programming, commercials, or On Demand content. Comcast has no say or control of what the network chooses to air. You do have the option to voice your opinion by writing the network itself or going to the network’s website.
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Hello All,
Your entertainment experience is very important to us. Unfortunately for the most part we don't offer this channel. Only have it in select areas. We haven't been able to come to an agreement with that network to carry it in all areas.
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Hello broomsy,
I apologize for any inconvenience this issue may have caused you. I have reached out to the appropriate department regarding this matter. Please allow up to 72 hours for a resolution. If you have any further questions or concerns, please do not hesitate to reach back out to us.
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Hello jacedietz,
We always appreciate any suggestions that may make our services more convenient for our customers. Your feedback helps us to improve the services that we provide. I have forwarded your concerns to the appropriate department for consideration in a future update.
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Hello NGFS66,
I understand that you are concerned about GRIT being removed from your channel line-up. I apologize that you were not aware of this change. Comcast did send out notification of this change on your billing statement dated 03/11/16 that this channel will no longer be available as of 04/12/16. You can see this notice under the News from Comcast section on the first page of your statement. If you have any further questions or concerns, please do not hesitate to reach back out to us.
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Hello Berry87,
I definitely understand your concerns regarding our channel lineup change. Each year, we consider changes to our channel lineup to manage overall programming costs and better align our more popular packages with the most viewed programming. As part of those regular reviews, Comcast made the decision to move CMT and CMT HD to the Sports Entertainment Package.
The Sports Entertainment Package has more to offer than just sports. It may also include some non-sports networks such as Crime & Investigation Network (CI), FX Movie Network, Turner Classic Movies (TCM), Military History, MavTV, The Outdoor Channel, Outside TV, The Sportsman Channel, World Fishing Network and more.
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Hello gerrybiss,
I apologize for any inconvenience this issue has caused you. You can always call 1-800-XFINITY and ask to speak with the loyalty department. There is not a direct extension that I can provide you at this time. Upon review of your account I see that you are currently getting the best value for the level of service that you have. I do have an option for you to downgrade, but the service is for Internet and cable only. Our Internet Plus package includes limited basic cable, HBO, and Performance speed Internet at $74.95. This price does not include equipment, taxes and fees. If you have any further questions or concerns please do not hesitate to reach back out to us.
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Hello theolivos,
I apologize for any inconvenience this issue has caused you. I see that you spoke with a representative with the Office of the President on 09/29 and they were able to resolve your issue. If you have any further questions or concerns please do not hesitate to reach back out to us.
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