Phynd UPM Frequently Asked Questions

What is Phynd?

Phynd eliminates the universal problem of out of date, isolated and out of sync provider data within hospital IT systems and amongst end-users. It is a real-time, on-demand platform that ensures that the right provider data is in the right IT systems, at the right time. It amplifies the organizational benefits of working with accurate provider data.

Why is Phynd a “breakthrough”?

The Phynd ecosystem continuously harvests provider updates from external and internal systems, departmental users and providers themselves who engage with providers through the day. New data is added to a provider profile in Phynd, and is automatically synced with all integrated systems before hospital users even know they need it.

Why is Phynd better than what we have now?

The typical approach of relying upon many payer, credentialing and billing systems, and their individual teams, to manage provider data, results in each function managing their own provider data priorities in their own IT siloes. The Phynd Platform unifies these teams’ efforts under the common goal of operating with a consistent set of accurate provider data.

Because no other system is designed and optimized for managing provider data and sharing it with all other IT systems that use it. Only Phynd provides a broad suite of tools that are optimized for updating and verifying healthcare provider information. Every healthcare IT system has a provider directory but they are typically locked down and only accessible to a select few individuals. Phynd complements all systems: EMR, credentialing, data warehouses and ancillary systems to ensure they are operating with the same accurate and verified information.

What is a Universal Provider Profile™ (UPP)?

The UPP is a unique feature of Phynd that ensures it provides a single source of truth for accurate provider data. The UPP includes all information about a given provider, including but not limited to: credentials, licenses, ID numbers, specialization, affiliations, locations, contact information and contact preferences. Each provider has only one UPP, which is searchable through the Phynd Search tool, to ensure a single source of truth.

How can the hospital confirm that provider data in Phynd is accurate?

The status of Phynd profiles is maintained in real-time and will indicate if the status of a provider data profile is out of date or unverified. Phynd administrators are alerted of these status changes and can review an audit trail to place the profile back in a verified state.

Does UPP data quality deteriorate over time?

No. Each provider profile has a unique Phynd Score that is calculated based on a client’s priority of specific data fields and the freshness of the profile. Phynd Scores are managed via tools in Phynd. In fact, the provider data quality improves with both frequency and duration of system use.

How will the Phynd Platform help us improve patient care?

Clinicians communicate in real-time about patient issues all day. Without up to date and available provider data, effective and accurate communication is challenged. By expediting a hospital’s provider-to-provider communication, Phynd enables faster and better decision-making by the patient-care team.

How will Phynd help save us money?

Phynd saves hospitals money in a couple of keys ways: By drastically lowering the labor required by each department to keep provider data fresh and by eliminating billing delays due to new providers/providers on the fly not being in the EMR initially and being added on the backend.

How will Phynd help us improve relations with our physicians?

Phynd provides a terrific service to physicians through the search feature on Phynd.com and the Phynd mobile apps. Physicians need to communicate daily with their peers and Phynd is the de-facto source for accurate physician contact information. The Phynd search capability is available to your entire referring base with no limits on size or geography. Additionally, a physician is only required to complete and update one profile for all of the institutions and locations with which he/she is affiliated, reducing the burden on the physician yet facilitating communication with the caregivers he/she must interact with.

What reporting and analytics are available on Phynd?

Phynd provides rapid access to over 40 standard reports that help manage issues such as: provider data accuracy, provider compliance, sanctions and licensure, provider marketing, referral patterns, billing address changes, and provider practice types. All reports can be exported in PDF or Excel formats. Custom reports can also be developed to meet unique needs.

Will Phynd work with our existing IT systems, including our EMR?

Yes, Phynd integrates seamlessly across the entire healthcare enterprise and integrates with all other IT applications.

How often does Phynd feed updated provider data to the hospital’s IT systems?

Provider data is updated in real time as they come in from external, internal and end-users.

What integrations does Phynd support?

Phynd synchronizes provider data real-time, bi-directionally through its Phynd Mapper tool that allows for an easy data transfer between many systems that support HL7, Flat File, XML and a FHIR API.

How is Phynd Managed?

Phynd is managed by the hospital through several permissioned roles and end-users. Phynd is designed as a thin-layer Platform that enables hospitals to easily update and validate provider information within a structured, distributed model.

Does Phynd require the purchase and installation of new software and/or hardware?

No.Phynd is provided as Software as a Service (SaaS). Therefore it does not require the purchase of dedicated hardware or ancillary software.

In an emergency or other special situation, can the hospital communicate with all providers simultaneously?

Yes. Phynd supports real-time multi-modal communications with all individuals in the system, including hospital employees and Phynd end-users. Filtering can occur at the facility or department level.