Frequently Asked Questions

Where are you located?

Is there Parking?

Yes, there is parking on Level 3. If you purchase something in store you are entitled to Free Parking for up to 3 hours. Please ask a sales representative for assistance.

What are your opening hours?

We open from 10:30am – 6:30pm, Monday to Sunday.

Where do you source your furniture from?

We scour the globe, taking regular buying trips to Europe, the USA and across Asia, including the world famed buying fair Maison et Object, Paris.

Do you offer an Interior Design service?

Yes! See our design services tab for more information and to book an appointment.

What is your returns policy?

At Bowerbird Home we want you to adore every piece of furniture or accessory that you purchase from us so we’ve made our returns policy simple. If you are unhappy with anything that you’ve purchased from us, or maybe you’ve simply got it home and changed your mind, return it to the store in its original condition within 7 days for an exchange or credit note. Any returned items should be returned to the store at the buyers expense.

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to accept the returned goods.

International Deliveries

Unfortunately we cannot ship outside of Hong Kong. If you have further questions, please contact our team at care@bowerbird-home.com.

What is your delivery policy?

We make every effort to deliver your order as soon as possible, as like you, we hate waiting for things too! We try to deliver on a mutually convenient day. Usually we will discuss this with you at the time you purchase your products, and for online purchases, you will receive a call from one of our team within 48 hours to arrange a time to delivery.

Delivery will not be made to any outer islands (except Ma Wan, Discovery Bay and Tung Chung). Should deliveries be made to a quayside or pier on Hong Kong, Kowloon or the New Territories for delivery of goods to outer islands, the customer is responsible for arranging sea transport and loading/unloading as well as for payment for any charges thus incurred. Delivery will not be made to boats, boathouses or yatchs except with prior agreement.

We’ll always give you a call to let you know when we’re on our way, so you don’t have to stay in and wonder when we’ll arrive.