I saw this discussed in another thread here, but never resolved. I just got my EZServe a few days ago, and have been unable to add any device by ID. Linking by button-pushing works fine. I’m trying to add devices that are active, visible and controllable by HouseLinc.

I follow the steps, EZServe says it is linking, and acts like everything is AOK, but the device never shows up. I’ve tried this both with Firefox 2.0 and IE7, both unsuccessfully.

This was a mistake on our part. Currently you can add an I2 device electronically, an I1 device cannot be added electronically at this time. It turns out the majority of devices still being sold are I1.

We will have I1 electronic support in version 1.51. Version 1.50 will be released today, and 1.51 will be coming very shortly after.

The first two SwitchLinc relays I added worked fine. I used the linking process initiated from the Web interface. The next three devices (1 SwitchLinc Relay and 2 SwitchLinc Dimmers) would not add through either the linking process or by specifying an Insteon address. No errors were shown, but the devices were not added.

All devices were purchased in the last month. Being new to Insteon, I’m not sure what the difference is between I1 and I2.

Upgrading the firmware to 1.43 didn’t help (it arrived with 1.42).

In the end, I got the stubborn devices added using the Simplehomenet Utility Suite. I connected to my EZSrve, loaded up the device_add.xml file, edited it, then sent it. Now I can see and control all the devices.

Yes, I am able to control them. The reason I tried adding the devices by hand is that I was able to retrieve status and control them just fine using the utility. I figured that meant communications was working.

But here’s something strange. There is an issue reporting device status for the manually added devices. I clicked the Get Area Status button a couple of times and the page refreshes, but I don’t see the device polling page and progress bar. When I refresh the area containing switches that were added using the Web interface, polling occurs and status is updated correctly.

However, if I select a manually added device and click the On or Off buttons, the lights are controlled correctly.

I will look into why the devices where not added correctly when you tried the pushbutton method.

The reason polling does not work for the manually added devices is that there is no Insteon link made between the device and the EZSrve.

Can you do the following?

Remove one of the devices you added manually. Open up the utility, logon, and go to the EZBridge control page. Go to the web page and try to add the device using the pushbutton method. Can you copy and send me whatever traffic is seen on the received panel?

I was able to add my remaing devices yesterday after making two changes: first, I moved my access point to a different outlet; second, I added an additional SwitchLinc switch, which may have improved communications.