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Letter to Il Divo about the Wicked Game Box

Letter to Carlos, Seb and David about the Wicked Game Limited Signed Box

We would like you to be aware of what has been going on with the Brazilian fans regarding the Wicked Game signed edition purchase.
Several fans bought the Limited Box Set from the official store on the world pre-sale release, Sept. 7th – hoping to get one of the 1000 copies signed by you, guys.
In the midst of November, the fans received emails from the official store confirming their purchase had been shipped. Just it.
In December, some Brazilian fans received a phone call from Skynet Worldwide in London. They required each person’s ID numbers due to tax collection upon the product’s arrival in the country. Some of us were given tracking numbers for the order, but others were left without any guidance. When asked for an approximate delivery date, all Skynet informed was that the boxes were just being shipped (already in December – again, it seems) and should be delivered in 3-4 weekdays.
About two weeks later, still no position from Skynet Brasil or anyone. Two of the fans have contacted the shipping company and learned that their Boxes were in Brazil since Dec. 9th, but the company never called anyone to inform.
A whole lot of problems came about – the order came from London in pounds, when the order has been made in dollars.
That made the tax be charged almost twice the value it should have been. Tax fee had to be paid for the fans to be able to withdraw their orders from the shipping company. It was a shame that some fans had to pay twice as much as anyone else because of a possible mistake.
Now, in January, the rest of the fans get e-mailed that their boxes were sent back to the official store and their purchase will be reimbursed. No accounting for the outrage it has been. No further explanations.
We bought a limited edition product, waited for long 4 months and got nothing delivered in the end.

It is deeply pitiful for us to bring this to your attention, since it is none of your business as artists, whom we love and admire. But we would really appreciate someone to listen to us on this issue – we rest assured that you, guys, will.