Then you're done! Your step data will be tracked automatically, whether you open the Record app or not. If you have more questions or run into an error, please contact us.

Functionality

My step data is not accurate. Why? How can I fix it?

We pull the last two weeks of your step data from Under Armour every day at 2am EST. If you had an issue syncing your data and your data changes from any day over the past two weeks, our records will update as well.

Here's what might cause a discrepancy:

Steps were not properly synced on Record. Check the Under Armour Record app. Is the step data there accurate to your tracking device? If not:

Make sure you have a device connected. If not, connect a device.

If you do not have a tracking device, you can use your phone’s built-in device. For Apple users, this is the iPhone Activity Tracker. For Android users, this is Google Fit

If you have a device connected already, click on it and ensure that it has the necessary permissions to share data.

If you have a device connected already and it has the necessary permissions, but it still isn’t syncing, try disconnecting and reconnecting the device.

When do my steps start counting towards a team?

Your steps will begin to count towards a team's total on the day you join the team. No matter what time of day you join the team, as long as you join before the data refresh time (2am EST), all of your steps for that day will count towards the team.

Do my step contributions to a team disappear when I leave the team?

No. Your steps still count towards the team total for every day you were a member of the team, until the day you leave it.

How can I remove myself from the leaderboards?

In your account settings, you can change your privacy level to "Teammates Only" (meaning only your teammates can see your profile and step data), or "Private" (meaning only you can see your profile and step data). You will appear as "(Private User)" on any leaderboards if set to private.

Privacy

What data does the One Billion Steps website collect?

We collect any of the information you provided upon registration: First and last name, email address, and zipcode. Only your email address is required to make an account. We also collect the data you provided to the Under Armour Record app (primarily step data) to include it in the cumulative challenge total.

To review what data the Under Armour Record app collects, see their privacy policy or access your privacy settings in the Record app: from the dashboard, select the "More" button in the lower right corner, select "Settings," then select "Privacy."