Whom to contact for help

As an online student, sometimes it is difficult to know whom to contact when issues or problems arise.

When a problem arises, ask yourself if this is a technical problem or a course management issue. Jayhawk Tech Clinic (IT Help Desk) can help you with all technical problems, but may not be able to assist you with a course management issue. Your instructor will be contacted with these types of issues, so you may want to first contact your instructor.

KUMC has a computer help desk, called Jayhawk Tech Clinic. Students may call them at 913-588-7995 for assistance with computer or software problems. Also, you can submit a support ticket.

Use the following as a guide when trying to decide whom to contact for help.