AGM Telecom Inmate Telephone Service

Learn about AGM Telecom Inmate Telephone Service and Systems

AGM Telecom has been acquired by Public Communication Services.

The AGM Telecom ICM (Inmate Calling Manager) is telephone system designed for correctional facilities. The Inmate Calling Manager provides a centralized inmate collect call processing system using IP technology for networking. It provides a a web-based fraud control and collect call application.

The ICM is very flexible and scalable. It can be configured to meet the needs of correctional facility. The features of the ICM are:

Live Monitoring

Prepaid Options

Full Channel Recording

Automated Collect Calls

Real-Time Call Records

Extensive Web-Based Reporting Capabilities

Virtual Private Network (VPN) Security Features

Multi Redundancy

CD/DVD Archival

Live Call Forwarding

Powerful Investigation Tool

Scalable Network Configurations

Integrated Call Monitoring and Recording

Inmate PIN (Personal Identification Number) Options

Jail Management System and Commissary (JMSC) Integration Capabilities

The centralized monitoring can be used by less equipped facilities to provide telephone service economically. With centralized monitoring and control approach the correctional facility only need to install standard inmate telephones, a power backup system, workstation, and peripherals. The information of the calls made is carried using a virtual private network (VPN) connection to one of AGM's Network Operation Centers (NOCs). To maintain data security all call detail information is stored at a redundant site geographically separated from the main NOC so that in case of any mishap at NOC the old data is not affected. The system is also not accessible over public network due to security reasons. However, if the need arises the facilities can securely log in to AGM Telecom web site and can listen to digitally encrypted recorded conversations in real time. The details can also be accessed via AGM virtual private network.

The centralized telephony hardware allows sharing of the system and bringing down cost substantially for the facilities. The upgrades etc. as required for time to time can be done centrally reducing the down time & expenses require in such cases.