Instantly available managed services customized to suit your needs

Today, organizations understand that they need a mature and sustainable CX/UX practice. A partner-supplied operation can be an ideal solution.

Choose from our variety of options: we can immediately deliver full UX capabilities under the direction of your UX leader or a team to supplement your internal staff operations. We also provide a "seed team" that supports a leap forward that folds into internal operations. And then there’s always the option of ongoing support.

Understanding an “Instant On” team:

The concept of an "Instant On" team is to assemble high-end expertise in design turnarounds. It eases pressures within and helps internal talent raise their game. Here's what we offer:

Instant Level IV or Level V CX teams

Instant CX teams converting to internal capabilities

Roadmaps to set up an Internal CX team

Resources for setting up / improving internal team

Consultative advisory

Showcase projects

Employment tests

Training and certification

Methods

Standards / design system

UX EnterpriseTM knowledge management

Service to "Build, Operate, and Transfer" CX teams

Sovereign programs to move whole countries forward

“Congratulations to Vodafone Shared Services, Human Factors International and Vodafone Group UX for successfully undertaking one of the world’s first build operate and transfer programs for UX to establish the User Experience Centre of Design Excellence in Pune, India. ”

About HFI

We are among the world’s first Customer Experience Integrators (CXI). We’ve delivered over $256,000,000 in CX work for Fortune 500 clients. We've been consulting and training since 1981, and have numerous clients across Banking, Telecom, Retail, Medical, Entertainment, Government, and Education.