SHIPPING

Domestic Orders

(Singapore)

All domestic packages are dispatched via Simply Post courier delivery. We offer courier delivery within Singapore at $5, which generally takes 3-5 working days upon leaving our premises. Orders are processed and shipped out within 3 working days upon order confirmation.

Do note that parcels might exceed the expected timeframe for conditions beyond such as severe weather, service interruptions, delays on the courier's part etc. Should you require a faster shipping option (Speed post, SmartPac, courier door-to-door services etc), please contact us at enquiries@arissa-x.com. Extra charges do apply.

International Orders

(Malaysia)

All international packages are dispatched via DHL international courier delivery. We offer international courier delivery at $10, which generally takes 5-7 working days upon being shipped out from our premises. Orders are processed and shipped out within 3 working days upon order confirmation.

International Orders

(Asia & the Pacific, except Australia, New Zealand & Japan)

All international packages are dispatched via DHL international courier delivery. We offer international courier delivery at $25, which generally takes 5-7 working days. Orders are processed and shipped out within 3 working days upon order confirmation. All packages include tracking and require signature confirmation upon delivery (unless otherwise specified in order's additional details).

Delivery is free on all orders above $300.00 USD.

International Orders

(Rest of the World)

All international packages are dispatched via DHL international courier delivery. We offer international courier delivery at $35, which generally takes 7-10 working days. Orders are processed and shipped out within 3 working days upon order confirmation. All packages include tracking and require signature confirmation upon delivery (unless otherwise specified in order's additional details).

Delivery is free on all orders above $300.00 USD.

Estimation of delivery timings does not include peak periods and customs delays. Orders will ship out within 3 working days (we don't ship on weekends). We are not responsible for unattended delivery packages or incorrect shipping addresses provided by the customer. All duties and/or taxes are the responsibility of the customer and are not collected by ARISSA X, nor are they included in the order total. Any applicable fees will be due upon delivery. For more information, please check with your local carrier for custom and tax fees, if applicable.

*Please note that these are estimated delivery times only, therefore ARISSA X is not guaranteeing delivery dates.

EXCHANGE & RETURN POLICY

We package our products safely and securely to avoid damages. All sales are considered final. We do not offer exchanges or returns unless in the event of defective products or incorrect products received. If you received a damaged or incorrect item, please contact customer service immediately.

Products damaged due to buyers’ negligence will not be accepted for refunds. Refunds and delivery costs incurred will be credited back to your original method of payment. For hygienic reasons, earrings cannot be returned.

To be eligible for a return, your product must be unused and in its original condition and packaging. Your defective/incorrect product may only be exchanged for the same product you ordered. All return packages should be trackable and shipped with the returns form. Returns will be processed within 2-3 working days days of being received.