Privacy Notice

We use any information we collect about you, to process orders and to provide a more secure and personalised shopping experience. The information that you supply may be used to tell you about changes in our services or about any special offers that we think you will find valuable. We only share details with parties carrying out our work on your behalf, such as couriers. Under no circumstances do we sell or share your details with any other third party.

Payment detail are not stored on our server or collected within this website, for card payments we use an encrypted, secure link with sage pay, who process your card details on our behalf. Alternatively we also use PayPal who are known to be one of the most secure methods of payment over the internet.

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access.

Data Collection, Storage & Processing:

The information we collect from you will be in order to provide a quality customer experience and carry out contractual obligations for the purposes of fulfilling and completing your order(s):

What Information we Collect, Store and Process

Legal Basis For Our Request

Our Legitimate Reasons

Frank Howard Tools & Fixings Ltd asks to use temporary cookies to track your use of the website

Your Consent

Legitimate Reasons

We use this information solely for the purpose of ensuring that the content of our website meets your customer requirements.

When you provide us with your email address and Opt-in to receive marketing information

We will also give you the opportunity to provide us with the following:-

Name

Address

Post Code

Your Consent

Legitimate Reasons

We may email you on a regular basis with our latest offers, events or voucher codes.

You have the option to change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us.

We may contact you occasionally to check your data is accurate and up to date.

When you order from Frank Howard Tools & Fixings Ltd, we will collect the following:-

Name

Invoice Address

Delivery Address

Contact Phone Numbers

Email Address

Contractual Obligations

Legitimate Reasons

We require this information in order to process and fulfil your order.

We will use your phone number to keep you updated with the delivery of your order.

We will use your email address to keep you updated with the delivery of your order as well as email your invoice.

We do not store any credit card details on our systems, all payment information is held and processed by our payment providers PayPal & SagePay.

When you return any items to Frank Howard Tools & Fixings Ltd, we collect the following:-

Name

Proof of Purchase Information

Address

Contact Telephone Numbers

Email Address

Reason for the Return

Contractual Obligations

Legitimate Reasons

We require this information in order to process your return and ensure it is dealt with as quickly as possible.

We may contact you in order to keep you updated with the progress of your return.

If you do not wish to receive marketing communication from us, you can unsubscribe from the link in the footer of any email which you receive from us.

Sharing your information:

We may share information with third parties for the purposes of fulfilling and delivering your order(s), warranties, analysing data, providing marketing assistance, providing search results and providing customer service.

Examples of third parties we may share your data with include:

Suppliers & manufacturers

Payment service providers

Marketing platform providers

Data analysis platform providers

External auditors

HM Revenue & Customs

Fraud prevention agencies

Regulators and other authorities

Credit Reference Agencies

All of our third parties only have access to personal information needed to perform their functions, and they will not use it for any other purposes. Furthermore, they must process your personal information in accordance with this Privacy Notice and as permitted by EU data protection laws

You have the option to change your mind at any time by emailing us at hr@frankhoward.com and letting us know that you wish to OPT-OUT