I’ve said elsewhere that technology is flattening society and giving the individual more control. One impact of this phenomenon is increased customer participation in the product development cycle. And not only in focus group...

I’ve been recently re-reading some of Thomas Gilbert’s book Human Competence: Engineering Worthy Performance. I have yet to see its equal since in the field of performance technology. Originally published in 1978, with a major...

Different opinions make the world go around. Not a day after finishing Saul Carliner’s article suggesting that measuring the ROI of training is largely a futile effort and writing about it here, I picked up my June, 2009 issue of...

Saul Carliner wrote a thought provoking article in the June, 2009 Training magazine about the problems associated with attempting to measure ROI (return on investment) in training. Carliner points out, I think rightly, that...

Social network analysis (SNA) has been around for quite awhile, but is enjoying new prominence due to the rise in popularity of social media. Keith S. Swenson wrote an interesting article in the April issue of Talent Management magazine...

For more than 25 years, we’ve helped our clients identify and address the gaps in human performance that keep their people from achieving full potential. Having an impact on performance can take many...