Q055EN – My photos are taking ages and won’t upload

This problem has been identified. This happens in a particular situation e.g. if you’re connected to a poor quality Wi-Fi network i.e. one which times out, is saturated or experiences disturbances from neighbouring networks.

Solution 1: Try moving elsewhere to find a better quality connection, or log onto a different and more reliable network.

Solution 2: We’ve been informed that by using a smartphone’s connection-sharing feature and connecting to that smartphone’s Wi-Fi, you can easily download photos. You could also try this solution.

Solution 3: Many businesses have free Wi-Fi hotspots. Try using one of these to have a better quality Internet connection.