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Field Contact Technician Job Description Sample

Customer Support Technician I, Contact Center

Commitment to Mission:

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs:

Students Matter

Inspire Excellence

Act Intentionally

Better Together

No Fear!

Trust!

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow's workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.

LSC, which consists of six colleges, eight centers, two university centers, Lone Star Corporate College and LSC-Online, was named a 2017 Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

The Customer Support Tech I position provides technical software, hardware and network problem resolution to all College computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a Service Desk environment. Extrapolates existing information/practices to solve problems and clearly communicates technical solutions in a user-friendly, professional manner. A member of a 24/7/365 global department.

Job Functions:

Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.

Provides professional, courteous, prompt and accurate support and solutions to users.

Establishes priorities on Service Desk tickets based on established helpdesk and departmental guidelines and procedures. Properly documents problem ticket into online Service Desk System, and follows up and communicates ticket information to users when appropriate.

Assists other IT technical staff in providing users feedbacks and user statistics.

Updates Service Desk database information.

Creates and administers new user accounts, passwords, and privileges/rights as assigned and directed by system administrators.

Participates in the development of improvements and help to implement the changes within team. May recommend new procedures affecting several teams.

Ability to learn new technology and understand similarities and key differences.

Highly skilled at explaining technical subjects to non- technical as well as technical customers.

Ability to prioritize tasks to be completed in the short-term.

Detailed understanding of Windows, Mac, and Unix operating systems.

Ability to understand and follow standard operating procedures, as well as Service Desk and departmental guidelines and operating procedures.

Good understanding in at least one area (e.g. PC or Mac), and developing understanding in additional areas.

Knows and follows standard operating procedures.

Physical Abilities:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Salary:

$34,500

Work Schedule & Conditions:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment

Interface with internal and external contacts as needed to carry out the functions of the position

Work is performed in a climate-controlled office with minimal exposure to safety hazards

Special Instructions:

Please go to your profile page. To add a file, select the "attachments" tab. Click on the "add" tab. Click "Browse" and select the file you want to attach. Then click "attach." It will redirect you back to the general profile page. Repeat steps to add additional documents.

Tips: You can only attach a maximum of five (5) files no larger than 2MB (2047 KB) each. The total file capacity is 10MB. If your individual file exceeds the file limit, you will receive an error message. The search tool recruiter's use for candidates will not be able to analyze the content of some attached files, mostly image files, and compressed files (zip). The recommended file attachments are word or pdf files.

You must limit your file name to 40 characters or less.

Duration of Job Posting:

Position posted until 2/25/19

Required:

High school diploma and at least 2 years of related work experience, or equivalent combination of education and experience.

Customer Service Course required

A Certification (additional experience and education may be substituted for certification)

Advanced experience in hardware troubleshooting and repair

Preferred:

Associates degree

Apple Certified Associate

MCSA

HDI Certification

Benefits Marketing Statement:

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance.

This includes 22-23 days paid holidays and up to 12 annual vacation days, full comprehensive benefits package, wellness program, professional development opportunities and more.

How to Apply:

ALL APPLICANTS MUST APPLY ONLINE ONLY!

Application material received via fax, email, mail, or hand delivery will not be accepted.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify

Lone Star College is an EEO Employer. All positions are subject to a criminal background check

Field Service / Senior Field Service Technician (Upstream Oil And Gas)

ABB Inc., is seeking a Field Service / Senior Field Service Technician with Upstream Oil & Gas experience to join our Measurement and Analytics Business Unit, a part of our Industrial Automation Division. The position will sit in the Oklahoma, OK or Pleasanton, TX markets.2019-07-31

Senior professionals ( > 5 years of work experience)

Tasks:

The Field Service / Senior Field Service Technician is responsible for planning and executing, with minimal professional guidance, complex semi-technical field assignments involving the installation, modification, test, inspection or repair of Company products and equipment. This person will coordinate work with other groups to ensure meeting commitments typically on remotely operated maintenance and testing equipment, as well as recommend measures to improve operations and customer service.

Typical duties/responsibilities for field service may include, but are not limited to, the following:

Provide leadership in the assembly and operation of laboratory and field service equipment. Conduct tests or experiments requiring selection and adaptation or modification of equipment and procedures. Record, compile and reduce data for analysis and assist in related assessment and preparation of reports.

Troubleshoot and repair equipment, applying own knowledge and experience. Recommend changes such as new equipment or modified procedures to improve performance and customer satisfaction. Conduct detailed inventories and inspections to determine necessary maintenance and repairs, and assist in determining resource requirements.

Lead the performance of assigned field services projects such as non-destructive examinations and analysis. May be responsible for direction, analysis and reports involving complex test projects.

Assist in planning and coordinating team efforts. Guide less experienced technicians and instruct them in proper and safe operation of equipment. Often work non standard schedules at field locations with exposure to varying environmental conditions.

Requirements:

BASIC QUALIFICATIONS:

High School Diploma or GED and 5 years' experience Instrumentation and/ or Gas and Liquid measurement and /or Automation used in Upstream Oil and Gas OR

Associates' degree in a technical field and 3 years' experience Instrumentation and/ or Gas and Liquid measurement and /or Automation used in Upstream Oil and Gas OR

Bachelors' degree and 1 year experience Instrumentation and/ or Gas and Liquid measurement and /or Automation used in Upstream Oil and Gas.

Candidates must already have a work authorization that allows them to work for ABB in the United States.

Alternatively, this position may be hired at a senior level

High School Diploma or GED and 7 years' experience Instrumentation and/ or Gas and Liquid measurement and /or Automation used in Upstream Oil and Gas OR

Associates' degree in a technical field and 5 years' experience Instrumentation and/ or Gas and Liquid measurement and /or Automation used in Upstream Oil and Gas OR

Bachelors' degree and 3 years' experience Instrumentation and/ or Gas and Liquid measurement and /or Automation used in Upstream Oil and Gas.

PREFERRED QUALIFICATIONS:

Associate's Degree in Engineering and a minimum of 5 years of experience in Field Service Technician.

Minimum of 5 years of experience in information technology, electronic gas/liquid flow computers, instrumentation, RTUs and gas chromatographs used in the upstream Oil and Gas industry.

Customer service or field service experience with electrical/electronic and gas and liquid measurement systems.

Strong written, verbal, and interpersonal communication skills in English. Proficiency in Spanish would be a plus.

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com

Maintains appropriate records, initiates various inputs for management summaries, and assures that survey history documentation is complete and maintained to meet applicable requirements.

Performs special evaluations, audits and appraisals as required.

Prepares reports and makes recommendations as appropriate.

May perform other duties as required.

Conducts activities in a safe and healthy manner and works in accordance with established HS&E requirements to ensure the protection of employees, the public, and the environment.

Takes actions necessary to "stop" work when an unsafe condition or action is identified.

Every employee has the right and responsibility to stop work when unsafe conditions or actions are identified.20Support process improvement20Handle data maintenance20Participate in audits20Assist and train personnel20Process and compliance support

You Must Have:

US citizenship in order to obtain and maintain US Dept of Energy "Q" level security clearance.

A Technical or Business Associates degree required; Four (4) years of work experience in an engineering, manufacturing, or production environment as a Quality Supplier, Auditor, Inspector, or Quality Engineering role will be accepted in lieu of an Associate's degree.

Three or more years as an Inspector in a manufacturing environment.

We Value:

Thorough knowledge of and the ability to interpret the facility's engineering and quality specifications and drawing requirements to suppliers.

Strong understanding and use of various computer equipment and software.

Current certification from Honeywell or other recognized professional organization (American Welding Society; American Society for Quality; ISO-1000; or equivalent certification).

Must be a US Citizen due to contractual requirements.ExemptHoneywell FM&T OverviewINCLUDES

Field Network Technician

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented LAN/WAN Engineer to join our team in the Marshal, VA area to provide unparalleled support to our customer and tobegin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:

Perform asmid-level contributor with knowledge and experience in local and wide areanetworking, communications, and related software/hardware within amulti-platform operating environment.

Responsible for the integration of a network including assisting in the planning, design,installation, maintenance, management, and coordination of the corporate LAN/WAN.

Current onmost technological developments and applications, and helps to evaluate vendorproducts to make recommendations for purchase.

Requires Bachelor's degree orequivalent (Computer Science or a related field), and two to four years of relevant experience.

IAT II: Sec + certification

Ability to travel up to 35%.

(MCSA) Windows 10 certificationrequired to start

Security Requirements:

An active and current TS/SCI clearance is required.

Years of Experience:

9-11 years w/High School Diploma

3-5 years w/Bachelor's Degree

0-2 years w/Master's Degree

#LI-TV1

Qualifications Years of Experience:

9-11 years w/High School Diploma

3-5 years w/Bachelor's Degree

0-2 years w/Master's Degree

Degrees Equivalent Experience/Education

Bachelor's Degree

See Qualifications

Years of Experience See Qualifications Position Type Full-Time Shift Day Overview ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

Apply Now Save to cart

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click careers@mantech.com and provide your name and contact information.

Trane - Hvac Field Technician - Rapid City, SD

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Why Trane Is The Best Company for HVACField Technicians:

Traneis recognized worldwide as the brand standard for HVAC and Building ControlsSystems

Highlycompetitive and comprehensive total compensation program including total cashcompensation, benefits, holiday and vacation

Dedicatedto a military friendly environment (Veterans are highly encouraged to apply)

Unlimitedopportunities for career development and promotions

Determinedfocus to be the employer of choice in our industry (we want to be the companywhere everyone wants to work)

Organizationalencouragement of community involvement and sustainability (green initiatives)

Latemodel, clean, and dependable company vehicle, high speed laptop, and smartphone

Job Summary:

This role isthe primary service and maintenance contact for Ingersoll Rand/Trane customers ina defined market with a diverse commercial base including Healthcare, ProcessManufacturing Facilities, Education Institutions, and Office Complexes. You will be commissioning, troubleshooting,repairing, and starting up HVAC systems in a commercial environment. In order to perform your task you willutilize your knowledge of air conditioning theory, pipe fitting, and mechanicallayouts. This position affords you the opportunity to work with internal andexternal partners ranging from new facility set ups to existing facility retrofits. Ingersoll Rand/Trane affords you the opportunity to work directly for aleading manufacture giving you access to technical support, training on newesttechnology and comprehensive career paths with opportunity for growth. In this position you will establish &maintain a positive relationship with customers, vendors and co-workers througheffective oral and written communication skills via phone, computer, and faceto face. You will perform scheduled andunscheduled preventative maintenance, inspections, site surveys, and servicerequests including replacement, and modifications of equipment or systems asneeded or requested by customers. Communicating with customers and/or Project Managers regardinginspection/service findings is required.

Representsthe company by serving as the direct customer contact and is responsible forservicing products and equipment on assigned projects, ensuring customersatisfaction by identifying, analyzing, diagnosing and repairing equipment andsystems at customer's location.

Coordinateswith team leader and customer to precisely understand requirements for all on-siteinstallation and repairs by extensively examining building layouts, forecastingissues, gathering materials and synchronizing on-site work.

Usescutting edge software and technology, along with a variety of hand-tools,following blueprints or engineering specifications, to diagnose and repairunits.

Continuallyenforces safety to the highest standards and maintains security andaccountability of company issued and procured assets by recording use, wear andconditions.

Displaysteam effort and dedication to customer by maintaining flexibility to workovertime and weeks as the business requires, including occasional overnightstays.

Qualifications:

AHigh School Diploma or equivalent and 2-5 years of experience in HVAC; orequivalent combination of education (Technical School) and experience isrequired.

Thisposition is highly physical and requires regular use of hands, fingers,walking, stooping, and kneeling. Itrequires employees to regularly lift and or move up to 10 lbs, frequently liftand or move up to 40 lbs and occasionally lift and or move more than 40lbs.

Field Service Technician Trainee (Mem) (Ft/Days)

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact.

Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines

Fill installed equipment and adjust to proper mixture

Prioritize and schedule service and PM calls to meet customer service windows

Field Technician C

Title: Field Technician D

Job Location: Spokane WA

Job Code: ES20192002-30192

Job Description:

Harris is looking for a Network Engineering Field Technician to perform installation, maintenance, and repairs to a wide variety of telecommunications systems, equipment, cabling, and to other related systems and equipment "off-site" (at customer's locations) in the assigned region. The Field Tech will also perform other related work as required.

Responsibilities:

This is a support level position requiring a thorough knowledge of the installation, maintenance, and repair of telecommunications related systems and/or equipment, gained through formal education or from considerable and varied experience in working with the installation, service activation, maintenance, and repair of telecommunication systems and devices.

Willingness and/or ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required.

Excellent customer service skills.

Ability to work in high stress and visibility environment.

Security Clearance:

Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.

Field Service Technician / Forklift Mechanic

Eastern Lift Truck Company, Inc., a leader in forklift sales and service for over 47 years, was built on the motto "We're Known For Good Service." We provide excellent sales and service in all areas of the Material Handling Industry including Lift Trucks, Compactors and Balers, Commercial Dock and Doors, and Allied Solutions. Currently, we are seeking experienced Field Service Technician / Heavy Equipment and Forklift Mechanics to service accounts in the Franklinville, NJ region and surrounding area.Our technicians work Monday through Friday and are home for dinner. They get paid for the actual time they spend working, not the time from a labor guide. All services are performed in the field at our client’s location. Technicians are provided a company service van/truck and are dispatched from their home. We provide an excellent work environment where mechanics are truly appreciated and receive the respect they deserve.Main Duties:

Field Service Technician / Forklift Mechanic

Eastern Lift Truck Company, Inc., a leader in forklift sales and service for over 45 years, was built on the motto "We're Known For Good Service." We provide excellent sales and service in all areas of the Material Handling Industry including Lift Trucks, Compactors and Balers, Commercial Dock and Doors, and Allied Solutions. Currently, we are seeking an experienced Field Service Technician / Heavy Equipment and Forklift Mechanic, based out of our Maple Shade, NJ location. Our Field Service Technician / Heavy Equipment and Forklift Mechanics work Monday through Friday and are home for dinner. Forklift Mechanics get paid for the actual time they spend working, not the time from a labor guide. All services are performed in the field at our client’s location. Forklift Mechanics are provided a company service van/truck and are dispatched from their home. Main Duties:

Field Service Technician / Heavy Equipment And Forklift Mechanic

Eastern Lift Truck Company, Inc.Field Service Technician / Heavy Equipment and Forklift Mechanic(This is not a Forklift Operator position. We sell, rent and service Material Handling Equipment.)Eastern Lift Truck Company, Inc., a leader in forklift sales and service for over 45 years, was built on the motto "We're Known For Good Service." We provide excellent sales and service in all areas of the Material Handling Industry including Lift Trucks, Compactors and Balers, Commercial Dock and Doors, and Allied Solutions. Currently, we are seeking an experienced Field Service Technician / Heavy Equipment and Forklift Mechanic​​ for our York, PA location. Our growing company also has positions available throughout Maryland, Eastern Pennsylvania and New Jersey.Our Field Service Technician / Heavy Equipment and Forklift Mechanic​​s work Monday through Friday and are home for dinner. They get paid for the actual time they spend working, not the time from a labor guide. All services are performed in the field at our client’s location. Technicians are provided a company service van/truck and are dispatched from their home. Main Duties- Field Service Technician / Heavy Equipment and Forklift Mechanic​​: