2. Add contact information to the Google Apps sign-in page

You can make your life as an administrator simpler by adding your support team's contact information to your sign-in page. This way, if someone forgets their password, for example, they can contact you to reset it.

5. Troubleshoot common issues

Make sure your Help desk team knows where to go to resolve issues. The Google Apps Administrator Help Center offers several support options from contacting Google’s support team to self-troubleshooting common issues.