February, by the numbers

by Shoma Kimura|March 16, 2017

FEBRUARY 2017 – Last month, our community translated 19.3M units, almost the same as January’s volume.

Volume in top 10 language pairs

All languages from the top 10 list are the same as the month prior. 2.6M characters were translated in Japanese to English last month, an increase from January. Dutch to British English, English to French and English to Japanese also had strong months, translating 2.3M, 1.6M and 1.4M words, respectively.

Pickup time

After 3 months of dropping pickup times, we saw a slight slowdown in February to 89 min. This means that 95% of jobs were picked up from the dashboard by a translator within 89 min of being ordered by the customer. As a comparison, January’s pickup time was 39 min. Speed is one of the key factors that is important to Gengo customers, so we will continue to monitor this metric carefully.

Quality score

After an increase in quality in January, we saw our average quality score go down in February. In total, the average score given was 9.01 out of 10. The figure is lower than we’ve seen before, so in response, we’ve been conducting more in-depth quality assessments to ensure that all active translators are up to the standards we expect.

Shoma is Gengo’s Head of Translator Operations. Born and raised near Washington D.C., he studied economics in Scotland, and now lives in Tokyo. An avid traveler, his most memorable experiences have been dog sledding and watching the northern lights in Norway, attending the 2010 World Cup in South Africa, and watching the sunrise above the Buddhist temples of Myanmar.