Author
Topic: Posting E.O.BS (Read 1294 times)

I am gonna ask a bunch of stupid questions, but if anyone can help out...that would be great! When I am posting E.O.B's (especially in ALLSCRIPTS) I notice that some claims have not been paid, then i check the correct web portal used to check that claim status (and it is paid for the exact DOS but different CPT codes) how do i post the EOB if it has been paid through the web portal? because I can not balance out, i can not close my batch. Anyways, these were all EOBs that were given to me without expanation, also how do I know if the check has already been posted?

Your question is really more specific to your PM software and your practice's procedures. Personally, if I go on a web portal and find out about a payment (as a billing service) I have a procedure for how I handle it. I enter the payment into my PM Software and note that the payment info came "per web" and note the ck#, date paid, etc. Then I also notify the provider's office that I didn't get that eob. They may have gotten it but inadvertently didn't forward it to me. The web usually will give the contractual adjustment, patient responsibility, etc, so I enter all info.