XFINITY HOME Refund Policy for Pre-Payments:
If you make a pre-payment prior to installation of your XFINITY Home service, such pre-payment will be applied as a credit to charges due on the following month’s bill from Comcast. In the event you cancel your XFINITY Home service, your pre-payment will be applied instead to any other charges due on your bill for Comcast services. You will not receive a cash or credit card refund of your pre-payment. However, if all of your services from Comcast are disconnected, or if Comcast is otherwise required under applicable law to refund the pre-payment, Comcast will, within forty-five (45) days or as otherwise specified by applicable law, return a sum equal to the pre-payments your made (without interest unless otherwise required by law) minus any amounts due on your account (including, without limitation, any amounts owed for any services or for any equipment that is damaged, altered or not returned).

For Prince Georges, Maryland Customers: If we disconnect your service(s) or are otherwise required under applicable law to refund the pre-payment, we shall within thirty (30) days or your next billing cycle, whichever is earlier, return a sum equal to the pre-payments(s) you paid (without interest unless otherwise required by law) minus any amounts due on your account (including without limitation, any amounts owed for the service(s) or for any equipment that is damaged, altered, or not returned).

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