I was fooled by their full guarantee shown on their website and was also charged 25% plus all the shipping costs to dispose of the "environmental waste" which is a ludicrous claim. Department stores will take back, for refund, undergarments and swimwear, but this company tries to pass of their 25% profit as "disposing of environmental waste" It IS a waste, but of the financial type-NOT environmental. To top it off their customer service department kept talking over me while I politely "tried" to explain my dissatisfaction.