How can we help?

Am I Eligible for a refund?

As stated in our Refund Policy no refunds are available other than our our obligations to The Consumer Guarantees Act NZ . We may make exceptions to this under certain circumstances.
If for any reason the event can't go ahead a Refund is available, there is no need to contact us for this, as it will be completed automatically. If the promoter accepts the claim for a refund this will be automatically be processed to your bank.

I bought tickets to an event but cannot see the email from On Point with my tickets?

Please check your Junk or Spam folders for our email.

I forgot my password and tried to reset but it is still not working?

• The reset password has lower and upper cases. Be sure that you are typing correctly
• It’s very common that a customer is trying to login using one email but they have actually registered another one
• Contact us and we’ll grant you the access on your On Point account