Mission statement: Star Taxis Travel and Tours Ltd UK’s
primary aim is to provide you, the passenger, with a high quality travel service, in safety and in comfort,
to and from all major London airports (Heathrow, Gatwick, Stansted, Luton and London City), as well as
covering all destinations within Hertfordshire, Bedfordshire, Buckinghamshire and throughout
the Greater London area.

We strive to always:

Provide a high quality, safe, punctual and professional service at competitive rates.
Be reliable; 24 hours a day, 365 days a year.
Maintain a range of vehicle sizes to suit your needs.
Include the free monitoring of flights in case of delays or cancellations.
Include the car parking fees at any airport.
Include free waiting time after landing (see terms and conditions).
Provide baby seats on request.

COMPANY INFORMATION:

Our Registration Number in the Register of Companies for England & Wales is 6497234, registered in Cardiff.
Our Dacorum Borough Council Operator License No. is PO032.
Our vehicles are licensed by Dacorum Borough Council and have to pass a regular stringent M.O.T test. We
drive the Mercedes marque, all of which normally have to be pre-booked, to ensure the drivers are working
as carbon efficiently as possible.
Our Drivers are also licensed by Dacorum Borough Council and must pass a criminal record check and medical
every 3 years.

ABOUT OUR VEHICLES:

We have a range of vehicle sizes to suit your specific needs: Saloons, Estates and People Carriers (MPVâ€™s).
All our cars are of the highest quality and condition, of the Mercedes marque, being regularly serviced and
officially inspected annually. Drivers have been trained to treat customers in the best professional manner
at all times. Whether you are travelling on business or for pleasure, we trust that we will provide the right
service for you, taking you to your destination in comfort and style.

ALL OUR CUSTOMERS/PASSENGERS SHOULD NOTE:

Babies are counted as passengers. Any potential for additional or oversized luggage must be discussed with
the driver prior to any booking. Baby strollers are counted as one normal-sized piece of luggage. Foldable
wheelchairs are generally counted as one normal-sized piece luggage. If you are a group of at least 8
passengers, you must book two vehicles or more, or contact us for advice. Vehicles are insured and
regularly inspected. Luggage must fit into the boot of the vehicle requested.

BABY SEATS:

There is an additional charge of £3 for the use of a baby seat. You may advise us of the age of the baby
when making a booking, in the comment box provided online, so we can provide the correct size of seat.
We offer seats for children up to 3 years old.

ADDITIONAL STOPS DURING ANY BOOKED JOURNEY:

There is a charge for additional stops on the way, in the same direction, generally £5 per stop.
If a complete directional diversion is required, when making a booking you must let us know in the
comment box or ask us beforehand contacting us and letting us know when and where you need to stop
(providing a postal code whenever possible).

DIVERSIONS:

Any diversion on the journey must be specified in the comment box, while making booking, and we will
reconfirm the price for the journey, including your diversion as soon as possible. In any case, you may
send us an e-mail for a quote before booking any car online.

ACHECKING YOUR FLIGHT:

When you book, we will ask you for your flight number, scheduled arrival time, and the airport from which
you have departed from, so that we are able to monitor your flight for any delays or cancellations. It is
most important that you provide an active, live, telephone/mobile contact number, so we can maintain
communications to ensure a smooth customer service with you.

WAITING TIME:

At any airport we have a policy of no waiting time charge. We usually send the driver directly inside the
airport terminal, to arrive 15 minutes after your actual landing time for European flights
(30 minutes for intercontinental flights) unless you specify otherwise. This is to allow you time to clear
customs/passport control and for collecting your luggage. The driver will then stands inside at the
Arrivals hall at the Airport Information desk with a name board, normally beside the WHSmith newsagents
(Note: at Luton Airport, there is an official exterior pick up/drop off taxi point.

CAR PARK FEES:

When travelling to/from the airport, we include the appropriate car parking fees within our quoted price.
If you have any feedback for any booking, or our website, please do not hesitate to: Email Us:
info@startaxisuk.com