Error: Path not found- when running Donor Acknowledgement Letters

When running Donor Acknowledgement Letters in the Blackbaud Hosting Services, users may receive a "Path not found" error. This can occur when your database is hosted by Blackbaud Hosting Services, and is caused by attempting to export the file to a location other than the 'My Documents' folder or if the location on a local or network drive has been moved or changed from the last previously completed export.

Article
Number:56556

Products:

Raiser_s_Edge_RE

All files must be exported to this location when Hosted so that the file will be saved to the Files Folder. Follow these steps in order to resolve this issue:

Open the Donor Acknowledgement Letters parameter file.

Click Merge.

In the Save document as field, click the ellipses.

Select the My Documents folder and click OK or Navigate to the desired location and click OK

Click OK to execute the merge.

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