I am current talking with technical support at Kodak. I think I have tried everything and I think they are now talking to their IT people. Too some patience, but they now do understand the issue. If anyone has found a solution, please post out here. If I get a solution through Kodak, I will add to this post. So far, I have been on for 47 min with them. They just told me that they have some issues on their server and that I should turn off my frame for a day. More to come........ tomorrow.