Secteurs adressés

Administration centrale

Défense et Renseignement

Administration régionale et locale

les organisations gouvernementales civiles régionales et locales

Défis à relever par le secteur public

Consumer expectations fueling citizen services innovation

Technology disruption is challenging governments at every level to keep pace. Consumers are more sophisticated than ever and demand positive customer experiences that include omnichannel, self-service online, mobile, not only from businesses but from the governments that serve them. Public Sector agencies are being asked to manage complex business processes and deliver the right outcome to constituents on the first touchpoint and every subsequent touchpoint, all while reducing costs and remaining transparent.

Legacy system maintenance costs debilitating innovation

The effort to maintain antiquated systems has had a severe impact on government IT expenditure. Legacy systems in the Public Sector cannot keep pace with changing organizational needs and are quickly becoming obsolete. These systems not only carry a huge operation and maintenance burden, they also introduce security risks and have become debilitating to the culture of innovation that is needed.

Pressure to integrate data and analytics into decision-making

Despite the successes that the Public Sector has seen in the past with analytics, data analysis is not integrated into most decision-making processes. By fully employing actionable data, organizations can make effective, more-informed decisions while enforcing security, privacy and regulations compliance and remaining focused on the mission.

Manage the content lifecycle of a Public Sector organization in a compliant manner and foster increased collaboration across agencies with application integrations and efficient, content enriched business processes.

Digitize and integrate information on a single platform with shared repositories and secure access, information and records management and process management tools to maintain a single source of the truth.

Reduce costs and mitigate compliance risk

Speed time to value and reduce costs associated with managing processes, while enabling Public Sector organizations to digitize and transform their content and infrastructure to mitigate risk and stay compliant.

Why OpenText for Public Sector?

Public Sector organizations are some of the largest producers, collectors, consumers and disseminators of information. Only OpenText can enable the truly end-to-end, connected enterprise required to ensure the governance and transparency of that data, while transforming the operations and business processes required of an agile government to maintain their relationship with engaged, digital constituents.

Customer success stories

We've been able to reduce the complexity of our IT infrastructure and that has resulted in lower operational costs. The old system prevented us from having a practical redundancy policy, it was too complex. OpenText Cordys, with one single, central database, has eliminated those barriers.

As we introduced OpenText, we have reduced the turnaround time for operator licences by close to two-thirds. We have less of a need to respond to complaints, which allows our management team to focus on further improving service delivery to our clients.