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A more inclusive public service for persons with disabilities: Case study

Photo credit: Chrystia Chudczak

Photo credit: Chrystia Chudczak

Photo credit: Chrystia Chudczak

Project summary

1

Minister

73

Participants

20K

LEGO pieces

Client: Persons with Disabilities Chairs and Champions Committee

Problem

How can we offer a better employment
experience in the Federal Public Service for
persons with disabilities?

Solution

Designed for capabilities. Prototyped the first
Government of Canada strategy for persons
with disabilities to increase inclusivity,
recruitment, retention, and promotion.

What happened

Challenged to create an
accessible and inclusive
experience, the project team
used LEGO® Serious Play®, which
resulted in the creation of a 15
foot systems map. It contained
the Strategy, showcasing vision,
mandate, policy, program, and
culture change transformation
measures. The Honourable
Minister of Sport and Persons with
Disabilities, Carla Qualtrough,
endorsed the strategy that was
subsequently validated by the
public service.

We spent an amazing two days at
the ISED Innovation Lab. 80 people
came together and, thanks to the
Lab’s design-inspired approach,
we were able to map a vision for
a more accessible and inclusive
Federal Public Service. We came
away inspired and with a sense
that, yes, we can do this!