At
this point, we are still doing things the old fashioned way.
Yes, we actually talk to our customers. Most of our
customers call us with their questions and then complete
the on-line order form or print a blank order from and then
fax it to us (see above links).
However, you may also mail in your order.

We do
this for several reasons:

With personal contact, we have a much better chance of
understanding your event, needs, requirements, and
deadlines. This allows us to discuss potential options
or substitutions.

We built the web site ourselves and know much more about
costuming than web site design. We are a costume company
using the internet vs an internet company that also sells
costumes.

We are still spending most of our time adding web site
content.

Please note, personal service is very limited during the
show season & Halloween season.

Please see links at top
of page for order forms.

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Rental Cancelation Policy:

Once you reserve a rental costume, it is taken
out of inventory and set aside for you on your date of use. If
the date of your event changes and the costume is available for
your new date, we will try to accommodate you. A nominal fee may
be applied. If your event is canceled or you decide you no
longer need the costume, you are still responsible for the full
rental fee.

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Return Policy:

Our preference, is to do things correctly the first time.
So, we are happy to answer any questions you may have in order
to ensure you are satisfied with your purchase.

Our return policy for in store
purchases:

Please make your selections carefully.

No Returns No Exchanges No Exceptions

However, for website purchases we understand that you can not
touch, feel or try on the item.

Our return policy for web site
purchases:

Please make your selections carefully. If you are not
positive you want the item, please, do not place an order with us.

You must have a copy of your invoice. Please call for a
return authorization number (RA). Returns with out a RA
number will not be processed.

Product must be returned in the original package, in new,
unworn condition. Incomplete returns (missing parts or
damaged) can not be returned.

Refund will be made less a 25%-40% Restocking Fee
& the cost of shipping & handling.

Refund will be allowed on returns postmarked up to 14
days from the date the order was shipped.

Shrink wrapped or blister carded products must be unopened
and in original packaging.

No Returns or exchanges on orders placed between September 15th
and November 3rd. All orders
placed between these dates are considered to be sold as ALL
SALES FINAL.

Orders placed after November 1st
will be subject to our year round return policy.

Customers ordering items in multiple sizes will also be
charged a 25%-40% Restocking Fee.

Product that has been worn may not be returned for any
reason.

All Returns Are Subject to a 25%-40% Restocking Fee. Shipping
is Non-Refundable.

Returns received that do not meet all of the criteria above
will be discarded.

Footwear is not returnable.

The mimimum restocking fee is $25.

Please check that your item is returnable. Items that are
not returnable include:

There are NO Returns or Exchanges on special orders,
custom orders or
orders
containing over 6 pieces of an item.

If a Customer returns item/s and the
refund is denied based on the above criteria, we will
NOT automatically call and/or return the item to you.
Items that are denied a refund are held for 30 days and
only returned if the customer authorizes us to charge
their credit card for the applicable return shipping
fees.

Items will NOT be eligible for a
refund if:

Item was refused upon delivery.

An incorrect address was provided by the
customer.

Items are not received on time because
the wrong shipping method was chosen by the customer.

Item is marked "Clearance" or "Sale" on
the website. Clearance or sale items cannot be returned
and are sold as-is. No Exceptions.

An order is delayed due to an inclement
weather system or any other uncontrollable incident that
causes substantial disruptions to the courier's service.

Incorrect Addresses and Return to Sender:
Packages that are shipped with an incorrect address provided
by the customer during the order process are subject to an
additional $12 charge if the address must be changed by the
carrier in order for the package to be deliverable.

Orders ‘Returned to Sender’ by the carrier
are subject to an additional $12 charge. This includes but is not
limited to: orders in which the customer provided an
incomplete or incorrect address, the customer is not
available for delivery, the customer fails to provide a P.O.
Box or physical address, or the order is refused by the
customer.

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Exchange for Size:

To exchange your item for a different size, please send

the product back in the original packaging, along

with a copy of your invoice. Also, the same policies apply
for exchanges as apply for returns (see above).

Please call us to be sure that we do carry the size requested.
Size exchange is not available for costumes that are “one-size”.

Please check that your item is exchangeable. Non returnable
items are not available for exchange.

Size
exchange applies only when items with the same item number and
color are exchanged. Any attempts at exchanging color or style
will then be treated as an unauthorized return and credit will
not be issued.

Every item is thoroughly inspected before it
is shipped to the customer. However, Costumes of Nashua LLC will
repair or replace at our discretion any item that is received in
defective or damaged condition.

Damages caused by UPS must be marked as “damaged” by the UPS Driver
and must be reported by the customer to Costumes of Nashua LLC
immediately. We will then contact UPS in order to rectify the
situation appropriately.

Per Master Card/Visa instructions, we may require you to provide
an impartial merchant confirmation that the merchandise you claim is
damaged/defective is in fact broken or not as described AND that it
is not in new or in working condition.

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In Store Try on Policy:

Retail Costumes:

In order to limit the cost of service in
terms of time and energy, (and keep prices at current levels),
please limit yourself to 3 costumes to try on. To help you choose
the proper size, we are happy to measure the costume and compare it
to your measurements. If you are unsure of your measurements,
we are happy to take them for you or provide a tape measure for your
use.

You may try on additional costumes for a fee
of $5 each. This is payable in advance and may be applied to
your costume purchase.

Between September 1st & November 1st

Due to many factors, including "Halloween
insanity", a nonrefundable deposit of $10 is required before any
retail (packaged) costume may be tried on. This deposit may be
applied toward your purchase.

Please ask for assistance and do not open
packages. We are happy to open them for you.

Failure to respect this policy will result
in you being asked to leave the store.

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Rental Costumes:

In order to limit the cost of service in
terms of time and energy, (and keep prices at current levels),
please limit yourself to 3 costumes to try on. To help you choose
the proper size, we are happy to measure the costume and compare it
to your measurements. If you are unsure of your measurements,
we are happy to take them for you or provide a tape measure for your
use.

You may try on additional costumes for a fee
of $5 each. This is payable in advance and up to $10 of the
fee may be applied to
your costume rental.

It is your responsibility to put the costume
back on the hanger after you try it on. Please keep all the
pieces together including the attached inventory tag. We are
happy to put the costume back into the store for you.

We are happy to provide assistance and guide
you thru the costume warehouse. Customers (especially
children) are not allowed to roam freely throughout the store.

Failure to respect this policy will result
in you being asked to leave the store.

USPS seems to be the most
reasonable for international shipments. USPS International Priority
is typically 6-10

days & $40-$55. USPS International Express is
typically

3-6 days & $55-$75. Of course, rates will vary
depending on destination, weight & box size. Time in transit
may vary due to customs processing. Import taxes & duties are
your responsibility & added by your local authorities according to
your local regulations.

Minimum International order
$50. International orders

of less then $50 will
be subject to an additional handling fee of $20.

Due to
shipping costs and potential delays with customs, we are not able to
do international costume rental.

web site come directly from the
manufacture. Sometimes the best likeness we are provided with does
not exactly match the reality of how each costume is manufactured.

We do our best to accurately depict the products we sell, but
sometimes the pictures we receive represent past models, versions,
fabrics
or slight variations. These changes, no matter how slight, are
beyond our control. The manufacturer does not always notify us of
these variations. We do reflect any changes in the website
descriptions & images as soon as we become aware of them.

We apologize for any inconvenience this may
cause.

Thank you for your understanding with this
issue.

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We treasure your
business & make every effort to make your experience with us
enjoyable.

Our goal is to be the best, not the biggest.

Your
support has made our progress possible.

With gratitude, we
strive to serve you even better.

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Please
note:

PayPal payment is prefered for first time orders over $500 & all
Internationaal orders.

Minimum International Order $50.

Minimum Order for
Purchase Orders is $100. (for schools & government)

From 10/15 -10/24 the minimum for shipping new domestic orders
is increased to $40.

From 10/25 - 10/31 the minimum for shipping new domestic or international
orders is increased to $75.

If you want us to ship something with next day or 2
day delivery during the insanely busy week of Halloween, be prepared for $50 to
$100 in S&H. Also, if we ship your item per your instructions and UPS, USPS
or Fed X gets delayed
so you do not receive your item on time/as scheduled, you are still responsible for
payment. In other words, don't blame us if you wait till the last minute and the
unexpected/unplanned for happens.