Dash cam keeps telling me “Memory card error, system restarting.”

Your dash cam will only work with a genuine THINKWARE SD card that is under warranty. If you are using a valid SD card, it could be a contact error due to dirty contact points on the SD card. Try cleaning the metal contact points by rubbing them with a pencil eraser. Once cleaned, try inserting the SD card into the dash cam again.

Dash cam cannot receive GPS signal.

[Caution]

If your vehicle windshield includes metallic elements, or if the vehicle has a defroster, this can interfere with the GPS signal. Test if this is the problem by removing the dash cam from the vehicle and seeing if the GPS works then.

I get error code [X500]

Please check the screen to see if the GPS is connected. If the GPS status icon is blue, the dash cam is not receiving a GPS signal. Reset the GPS as illustrated below: Main Menu > About Device > GPS info > Reset GPS

I get error code [F750]

Please check the screen to see if the GPS is connected. If you don’t see a green light, the dash cam is not receiving a GPS signal. Reset the GPS on the THINKWARE DASH CAM Viewer (Mobile) as follows: Menu > GPS Info > Reset GPS

Dash cam keeps restarting.

[Caution]

Step 1:

Your dash cam will only work with a genuine THINKWARE SD card that is under warranty. If you are using a valid SD card, it could be a contact error due to dirty contact points on the SD card. Try cleaning the metal contact points by rubbing them with a pencil eraser. Once cleaned, try inserting the SD card into the dash cam again.

If the error occurred while upgrading speed cam data, please try to upgrade it once again. (Click here)

Step 6:

When connecting via cable, check to see if the GND is fully connected to the car body.

• Please check the fuse connected to B+ and ACC. After a certain amount of time (maximum 30 minutes), please check if the dash cam is off. • (It depends on vehicles, indoor lamp is considered as B+. But after some time it can be off.) – When fuse tester contact the points, put the core wire on the place where there are no buzzer sound to protect from over current.

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Thinkware is a leading global provider and preferred consumer choice of location-based services and innovative smart car IT solutions, offering an expanding line of smart solutions including car navigation and dashboard cameras that comes with LTE, cloud connectivity and other premium features.