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- When working with (or funding) partners for the delivery of services to affected communities, an agency’s commitments on AAP cannot end at the partner’s door. Rather, the chain of accountability to affected populations ideally travels from the funding source to the end recipient.
This requires agencies to discuss and negotiate with ...read more

- In October 2003, the Secretary-General’s bulletin on special measures for protection from sexual exploitation and sexual abuse was released, laying out the standards of conduct expected and the related duties of managers. The bulletin binds UN staff and related personnel as well as personnel from a wide range of non-UN ...read more

- AAP insists that affected populations are involved in designing, monitoring and evaluating the projects and indicators intended to meet their needs. The views of affected populations on outcomes must be considered and interventions adjusting accordingly. Affected communities consistently report being insufficiently consulted on assistance and perplexed by a system that ...read more

- Participation provides the basis for dialogue with people affected by a crisis on what is needed and how it might best be provided. It can help to improve the appropriateness of the humanitarian response by, for example, identifying priority needs, and by ensuring that local capacities are taken into account.
In ...read more

- Appropriate and inclusive channels for feedback should be available to affected communities and their representatives through each phase of the project cycle. Feedback ensures timely information regarding, for example, whether targeting was correct, programmes are being implemented appropriately, and what impact programmes are having on participants, intended or unintended, positive ...read more

- Humanitarian organisations fail to respect the communities they work with when they are not, at a minimum, transparent about their role, their agenda, and what communities can expect from them. Further, information and effective communication are key aid deliverables in their own right.
Aid agencies therefore need to gain specific understanding ...read more

- Consistent, effective and meaningful accountability to affected populations cannot occur without senior level commitment and leadership, and institutionalised means and processes by which it can be incorporated into the way an organisation works.
Staff and implementing and institutional partners need to understand what is expected of them, and policy and guidance ...read more

- This is a an analysis drawn from the West Bank and Gaza Strip midterm review of its Plan of Action.
This document contains the analysis of the data gained through more than 300 household surveys and 8 focus group discussions held across the West Bank and Gaza Strip. The data was ...read more

- Following is a synthesis of the feedback provided by FAO project participants in Cambodia and WBGS with regard to FAO’s accountability to affected populations (AAP) and how the quality of FAO’s service provision could be improved from their perspective.
The analyses were conducted with different methodologies, but with the same analytic ...read more