If you're logged in to MyTMobile, there's a messaging function available there -- or, as gramps28 mentioned, T-Force teams on Twitter and Facebook have a secure platform for account verification and can help you check for next steps! It sounds like your phone isn't responding to touch at all, is that right? Have you already given a master reset with the hardware keys a shot?

Hey, jrobe121! Just wanted to check in here and see how things were going with that super new phone that isn't acting quite right. Were you able to get in touch with us through the Messaging function on MyTMO, or by contacting T-Force? Did you give the master reset a shot? Hope all's well!