Riley & Sons Collision & Mechanical Specialists

Address

2394 E 400 SAnderson,IN46017-9547

(765) 649-4902

About Company Overview

Riley and Sons is a full-service automotive repair facility. The full servcies include collision repair & painting to engine repair and replacement. Riley & Sons was established in 1957, and is the largest family owned collision repair facility in Madision County.

Eric said his overall experience was good. The business has worked on a few different vehicles for him. They always do a great job. The service was finished in a timely manner. Their staff is nice and professional to deal with.

Recommended

This review was collected via phone interview by Customer Research Inc.

Robin said she had this business replace a starter for her since she could not get to it. She is not happy with the price she was charged for the repair. A starter for that vehicle should cost $70. This business charged her $192 for the starter and that was way too much. It does not take that long to install a starter. She watched the video and it only takes 3 minutes. They overcharged her for the oil pan gasket. She ended up paying close to $500 for a starter.

This review was collected via phone interview by Customer Research Inc.

Robin: I am very sorry that you were not please. I did review your file and I was glad to find that our service writer did communicate the price to you before the repairs were started and that you did approve the repair. Please know if you ever have questions about pricing we can provide other options. If the service writer would have known that you were looking for a lower price we could have priced you a USED part instead of a new one. However, in most cases with starters a used option is not recommended. Also, I assure you that it takes way more than 3 minutes to install a started on your vehicle. I also saw that your total bill covered not only the started but the repair of an oil/trans leak. It is always our goal that every customer leaves satisfied, when that does not happen we take it very seriously.

Spoke with Irene. She said she and Larry always have a good experience with this business. The personnel do what they want to do and they do it well. She never has to take the vehicle back to have any issues resolved. They always work around her schedule because of her job.

Recommended

This review was collected via phone interview by Customer Research Inc.

Spoke with Peggy's husband. He said he is very upset at the fact that he was given a price and after the work it was a lot more. They said they forgot to add something. He spoke with the manager and he is still upset. He will not recommend this facility because that was not fair.

This review was collected via phone interview by Customer Research Inc.

I am very sorry that you were not satisfied. I know my staff had quoted you around $42 for a synthetic oil change, and when your husband came in he added a tire rotation. The addition cost was for the tire rotation that he added on. I was glad to see that my that my customer service rep gave an additional $10 off when your concern was voiced. It is always goal that our customer leave 100% satisfied.

I cannot express how happy I am with Zack at Riley & Sons. He is the BEST! I bought this Dodge Durango for my daughter and I wanted him to check it over and tell me if I made a good buy and if not what needed fixed. He checked it from stem to stern and let me know what it needed and what it didn't. Made me so happy to know I made a good buy. He took care of the small things that needed fixed and recommended someone for the one thing they do not fix. Debbie is always so friendly and got me in the same day as I called. I recommend Riley & Sons to EVERYONE I meet. I will never use another place for any of my vehicles!

Address

2394 E 400 SAnderson,IN46017-9547

(765) 649-4902

About Company Overview

Riley and Sons is a full-service automotive repair facility. The full servcies include collision repair & painting to engine repair and replacement. Riley & Sons was established in 1957, and is the largest family owned collision repair facility in Madision County.