Thomas, My CSM's name is Susan (don't know last name) and I have been trying to call her for the past 2 weeks. I've left at least 4 voice mail messages and one for her "boss" Cynthia. Very frustrated that I can't talk to them, I need confirmation that they signed off on the rental before I waste my time heading to the dealership.

Thomas, me has issues... Apparently the tech scheduled to work on my car called out today and they have to keep it at least until tomorrow... Need loaner and they're not being very quick about getting me one... Thanks...

...The CSM who contacted me about the seats just tried to tell me to take it back to the dealer, but first they gave me some sort of lie about how the seat was supposed to be colder than what the service documents say it should be. I would take it back to the dealer but they were not interested in looking at it at a time when I am available to deliver the car, they want me to leave the car, and I can't do this without transportation. I paid good money for this car and I'd like it to work properly and for a long time. The tires also seem terribly loud at 50-65 mph on semi smooth and rough pavement, sometimes they are quiet, other times its unbearably loud and ruins the quiet and quality feel of the car.

Quote:

Originally Posted by HornedFrog05

Thomas, My CSM's name is Susan (don't know last name) and I have been trying to call her for the past 2 weeks. I've left at least 4 voice mail messages and one for her "boss" Cynthia. Very frustrated that I can't talk to them, I need confirmation that they signed off on the rental before I waste my time heading to the dealership.

Quote:

Originally Posted by Sonic_HedgeHog

Thomas, me has issues... Apparently the tech scheduled to work on my car called out today and they have to keep it at least until tomorrow... Need loaner and they're not being very quick about getting me one... Thanks...

Hey guys -

Please PM me your case number (or VIN) and I'll look into it as soon as possible.

Car is back in my possession but I'm at work til eleven... We'll see if it worked or not. I didn't get a copy of the paperwork cause my advisor said he was keeping the ticket open for a couple days in case something isn't to my liking. It almost feels like they only replaced stuff on the passengers side.

I stopped back by my dealer today and talked to the service manager. I wanted to inform him the TSB only fixed the issue for about two weeks. He seemed surprised to hear it, but when he realized I wasn't trying to get him to fix it 'again'...(i told him I'd be patient for a bit and see if Ford addresses this once and for all) he told me to call the Ford 800# and tell them about my experience.

I called and they took the information and even called my dealer to verify the TSB had been done.

At this point...I (we) have little choice but sit on our butts wondering what Ford will do.

At this point...I (we) have little choice but sit on our butts wondering what Ford will do.

Exactly. When I told my CSM that I could hear the noise back, he asked if I wanted to "Bring it in to have the springs changed out again", I said No. I'll just wait, again, to see if anything further progresses on Ford's side. Sure, let me loose my car for 2 days so I can have the clunk return.

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