FAQ

Payment method

1.Online credit card payment 2.Pay on delivery

Delivery method

1.Delivery time:Monday ~ Friday (not included weekend & national holidays)2.Expected arrival time : Limited distribution range , delivery day + 1~3 days delivery time 3.If Wonder Core can't accept your order , we'll infrom you at the second working day after the order .4.Shipping fee description :FREE SHIPPING FOR WEST MALAYSIA , but EAST MALAYSIA need to pay for shipping fees (Oversea Products Excluded).

EAST MALAYSIA's shipping price :

Below 2.5 KG：RM 35

2.6 ~ 5.0 KG ：RM 45

5.1 ~ 7.0 KG ：RM 68

7.1 ~ 10.0 KG：RM 93

10.1 ~ 13.0 KG：RM 115

13.1 ~ 15.0 KG : RM 150

15.1 ~ 20 KG ：RM 200

Goods exchange description

★If you find defective or damaged or a shortage of parts after receiving the goods , and you need to apply for goods exchange , please contact our Wonder Core customer service group (Facebook fanpage personal message : search shopwonder) , we'll work on it as soon as possible .

Goods exchange notes

★Please keep the product in complete (included main product , accessories , catons & packing bags , random document , gifts , acivity gifts and ect) , original cartons and packing bags are also parts of the goods , if lost , damaged or sortage , this will affect your right for goods exchange or return , and also will deduct necessary cost according to the degree of damage to restore the original state .

★Based on the guarantee of individual rights and interests of each consumer , If the goods is personal hygiene product , once opened or used , we'll not accept exchange or replacement except only defective .

★Goods exchange mainly on defective or warranty goods maintenance , we do not provide colour change or style change service .

★If we can't get in contact with customers In the next 7 days after the application for goods exchange , rusulting in failure to complete the process in goods exchange , we'll automatically cancel the application for goods exchange , and customers can't make an application again , We apologize for any inconvenience caused .

★While applying for goods exchange , please provide photos or videos about the defective , if customers can't provide any photos or videos about the defective , Shop Wonder as the case may be ask customers to pay for the shipping fee .