Offerings

CRM programme management assistance

A French leader in mutual insurance

PMO assistance of a leading French Insurance company’s CRM programme including the implementation of the Siebel CRM system.

Objectives of the project

The ambition of the company’s CRM program is to define a ‘Global Approach’ to a member: qualify the individuals and their relations within the member’s household; centralise the set of information related to the portfolio of products held by the client in the product lines; anticipate the client’s needs beyond the simple processing of contracts or disasters; integrate in IT transformation system.

Measurable & concrete results

Control the Program

Strict monitoring for the budget and planning to ensure respect of deadlines

‘Exemplary’ Program for the client

Respect the upper bounds of budget and deadlines

18 months for batch 1

25,000 men/days

Spread the ‘Programme culture’ within the client’s team

Respecting commitment and acknowledging responsibility

Batching the requirements over several years

Arbitration and respecting the scope

Monitor progress, status, tendency and escalate alerts

What BearingPoint did

BearingPoint was engaged throughout the duration of the Program with a PMO team made up of 6 consultants: