Eric Schuppenhauer Joins Citizens Bank as President of Home Mortgage

Industry veteran to lead next stage of growth for Citizens mortgage
business

February 13, 2018 02:17 PM Eastern Standard Time

PROVIDENCE, R.I.--(BUSINESS WIRE)--Citizens Bank today announced the appointment of Eric Schuppenhauer as
President of Home Mortgage. Schuppenhauer joins Citizens from Capital
One, where he was Head of Mortgage. He has more than 15 years of senior
mortgage industry experience, having previously held leadership
positions within the mortgage businesses of JPMorgan Chase and Fannie
Mae.

Schuppenhauer will be responsible for managing mortgage sales,
operations, strategy, secondary markets and technology teams effective
March 5. He succeeds Chris Nard, who has led Citizens’ mortgage business
since 2015 and is leaving Citizens to pursue other opportunities.
Schuppenhauer will report to Brad Conner, vice chairman and Head of
Consumer Banking.

“I am confident that Eric’s deep expertise will help us take our home
lending business to the next level, further accelerating growth and
enhancing our direct-to-consumer and digital capabilities,” said Conner.
“We thank Chris for his leadership in building a strong foundation for
the mortgage business and wish him all the best.”

At Capital One, Schuppenhauer was responsible for all aspects of the
bank’s mortgage production and mortgage and home equity servicing,
including regulatory communications and both industry and community
advocacy. In this role, he developed an industry-leading direct mortgage
offering, distinguished by digital capabilities that drove superior
customer service, improved profitability and best-in-class quality.
During his tenure, he oversaw a strong platform while servicing $28
billion in mortgage and home equity loans.

About Citizens Financial Group, Inc.Citizens
Financial Group, Inc. is one of the nation’s oldest and largest
financial institutions, with $152.3 billion in assets as of December 31,
2017. Headquartered in Providence, Rhode Island, Citizens offers a broad
range of retail and commercial banking products and services to
individuals, small businesses, middle-market companies, large
corporations and institutions. Citizens helps its customers reach their
potential by listening to them and by understanding their needs in order
to offer tailored advice, ideas and solutions. In Consumer Banking,
Citizens provides an integrated experience that includes mobile and
online banking, a 24/7 customer contact center and the convenience of
approximately 3,300 ATMs and approximately 1,150 branches in 11 states
in the New England, Mid-Atlantic and Midwest regions. Consumer Banking
products and services include a full range of banking, lending, savings,
wealth management and small business offerings. In Commercial Banking,
Citizens offers corporate, institutional and not-for-profit clients a
full range of wholesale banking products and services, including lending
and deposits, capital markets, treasury services, foreign exchange and
interest rate products, and asset finance. More information is available
at www.citizensbank.com
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