Ordered a pickup from Vintage Wines in Ontario to be shipped to British Columbia. These people package the wines in Styrofoam containers and are very professional.

According to the shipper, the pickup guy was apparently incredibly rude and did not leave a waybill. I had no tracking number, UPS kept bouncing me from one department to the other with no response for 18 days.

Today, after 3 phone calls and different answers, I just find out that damage has been reported and that it has been shipped back to the sender. It's been 22 days...more to come when I get the report from the shipper.