This study sought to assess how congregants at Bindura Salvation Army Citadel understand conflict and conflict
resolution methods. The study used a mixed method approach combining focus group discussions, in-depth interviews
and congregant’s survey. The study revealed that conflict was understood differently in church, understanding conflict
as violence and conflict as misunderstandings. Major causes of church conflicts are doctrine differences, social and
political in nature. The major conflict resolution used is counseling, mediation, negotiation and facilitation.
Understanding of conflict and conflict resolutions differs on the basis of gender and level of education. The study
recommended that conflict and conflict resolution be defined and understood in a way which encompasses views across
both gender and education level.