Terms and conditions

That the Merchant has agreed to authorize Itspossible to list the Merchant as a Merchant Partner on Tarmata mobile application and has also agreed to provide mutually agreed discount offer/deal on its products or services to Itspossible for its Tarmata mobile application users/website users as detailed in annexure 1 of this agreement.

That the Merchant has also agreed to service and honour the customers contacting Merchant using online booking/reservation process of Tarmata.

That the Merchant has also agreed to offer commissions to Itspossible on the business affected by Tarmata through the online booking process of Tarmata. The details of the amount of commission to be paid by the merchant have been set out in Annexure 1 of this agreement.

That the user of Tarmata can book a test with the Merchant through online booking/reservation process of Tarmata. The details of the customer shall be collected by Itspossible and forwarded to the Merchant through the Tarmata.

That the Merchant hereby agrees to maintain a working internet connection at all times for smooth processing of the Booking Requests and other related activities with Itspossible or the Tarmata Mobile App users or Tarmata website users. However, in case the Merchant is unable to be online for any reason beyond the control of the Merchant, the same shall be intimated to the Itspossible at the earliest possible instance.

Upon receiving the booking or appointment request by the customer, the Merchant shall revert on the same within 5 minutes of such email/SMS being received by it. Any cancellation or modification of the same will be communicated directly to the Merchant on the online panel provided by Itspossible. In case of a merchant who does not have a working internet connection the details of the customer shall be conveyed over the phone.

That the Merchant has also agreed to provide with the discount offer or deal on its products or services mutually agreed with Itspossible to the customer upon receiving an advance booking request through Tarmata app.

The customer pays test amount online using secure online portal of Tarmata, Itspossible shall remit the payment to the Merchant within 2 working days from the receipt of such payment by Itspossible and in case the next day is a holiday the two days for the purpose of ambiguity shall mean 2 working days.

That the Merchant agrees to honour an unlimited number of reservations in accordance with terms & conditions contained in this agreement.

That the Merchant agrees that the App developed by Itspossible may be sold or supplied free of cost at the sole discretion of Itspossible.

That the Merchant has no objection whatsoever if the discount offers or deals being provided by Itspossible are coupled/bundled with discount offers or deals of other organizations which may be similar or different in nature.

That this agreement shall be valid for a fixed term of 2 years and can be renewed for a further period of one year at the behest of either party which shall be communicated in writing.

That the Merchant has agreed to share certain details of its business to Itspossibele for the purpose of listing on Tarmata mobile app. The details needed for this purpose have been detailed in Annexure 2 of this agreement.

That the Merchant has also agreed to allow Itspossible any promotional material like stickers, etc at a prominent location at their outlet to help customer know that merchant is a participating merchant in Tarmata App.

That either party can terminate this agreement by giving a written notice of one month and at the registered address of Itspossible or Merchant as the case maybe.

That during the tenure of this agreement, Merchant shall be fully responsible to provide the services/products as promised vide Annexure I. If the services/products as promised are not provided as per the agreement, the Merchant agrees to indemnify Itspossible for any claims/damages which may arise due to such non-provision of services/products.

That the parties agree to endeavour in good faith to settle the dispute by mediation administered by the appointed Mediator before having recourse to arbitration or litigation.

That if the parties fail to settle any dispute in accordance with clause 17, the parties agree to submit the Dispute for resolution to final and binding arbitration under the Arbitration and Conciliation Act, 1996 by the arbitrator appointed by Itspossible in accordance with those rules. The courts at New Delhi shall have the exclusive jurisdiction for any disputes arising between the parties.

The courts of judicature at New Delhi shall have exclusive jurisdiction to adjudicate upon any disputes arising between the parties.