What does it do? It crashes on loading its XML backup, overwrites it preventing me from reimporting it, and then proceeds to wipe my iPod clean.

Leaving me with absolutely no way to restore my playlists. (Which I'd really miss, along with other things I'd like to have like the play counts and ratings.)

You'd think they could import the metadata from the iPod, but of course not. It just deletes everything.

Thanks a lot, Apple.

Thankfully Vista Business/Ultimate aren't useless, as they have a feature called Shadow Copy that automatically backed up an old copy of my iTunes library. (Sadly the interface for Shadow Copy freezes every five seconds for a minute at a time, but hey, at least it works. Well, for the most part.)

So for once, Vista actually saved me from crappy Apple software. What is the world coming to?

Unfortunately this feature is only available on Vista Business or Vista Ultimate. So if this happens to you on a Vista Home edition, you're screwed. On the other hand, if it happens on Mac OS X 10.5, you're saved, no matter what edition you use.

Shadow Copy should be a standard feature. (Especially for people like me who are a little too rm -rf happy.)