The Office of Financial System Mediator is an establishment with an independent management system. Its founder is the Central Bank of Armenia.. It is called to resolve disputes between the individuals and financial institutions. The dispute resolution is free of charge and without delay.

Objectives

protection of consumer rights and interests in the financial market,

fast, effective and free review and handling of client claims,

enhancement of public confidence in the financial sector.

Working hours

Every day from 9:00 am to 6:00 pm, except weekends and holidays.

Lunch time: 1:00 pm to 2:00 pm.

Case handling group also works at breaks: 1:00 pm to 2:00 pm.

Address

“Elite Plaza” Business Center, 7th floor

15 Khorenatsi str., Yerevan 0010, Armenia

Tel. (+374 60) 70-11-11

Fax (+374 10) 58-24-21

E-mail: info@fsm.am

You can find detailed information on the website of the financial ombudsman at the link below: