Behavioral health crisis situations can be serious but do not always require an evaluation at a hospital emergency room. Alliance offers a variety of options, including a call to our Access and Information Center at (800) 510-9132.

Alliance is conducting its annual Community Needs Assessment to evaluate service capacity, needs and gaps in Cumberland, Durham, Johnston and Wake counties. We are seeking input from our community through multiple approaches, including a web-based survey. Information received through this process will inform our service planning and development efforts for the next year and help us better serve adults, children and families in the Alliance region. Please help us obtain community feedback by responding to the survey by Friday, July 6 and by distributing this message to others who may have an interest in responding. Click below to access the survey:

Access and Information Center(800) 510-9132We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk(919) 651-8500Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line
(855) 727-6721You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.