Bond International Software currently operates a high availability cloud-based infrastructure which is used by clients across the globe, and has worked with Dynatrace over the last two years – gaining better visibility of clients’ actions and ultimately providing a more comprehensive user experience based on the industry standard ApDex index.

In addition, Bond International Software uses the in-depth insight gained from Dynatrace when re-engineering the functionality of an existing product or within product development – ensuring that clients have access to the most efficient system possible. Dynatrace allows Bond International Software to access specific dashboards for clients to monitor the speed and performance of Bond Adapt and quickly flag any issues – allowing client support to begin straight away in real-time and avoiding unnecessary decreases in the product efficiency.

Daniel Richardson, CTO, Bond International Software, comments, “Using Dynatrace aids us in being as proactive as possible, which makes a big difference when it comes to product maintenance, user experience, and the value that we offer our customers in terms of keeping them ahead of their competition. As part of our approach to provide a bespoke service for our clients, we are constantly reviewing our product offering and the services we provide for our customers to ensure we are always exceeding their needs.”

Michael Allen, VP EMEA Strategic Partners and Business Development, Dynatrace, comments, “We look to partner with trusted best in class providers and working with a company which understands that getting valuable insight into how a product is working for its customers is of upmost importance. With Bond International Software, it is clear that providing the best possible service and functionality is a key focus. It has been great to see how the information gained from Dynatrace has already been utilised to improve the performance of Bond Adapt and will provide the insight to drive further enhancements to its product offerings.”