The car had pre-existing damage when I arrived to rent it. Am I on the hook for that?

Turo recommends that you take good photos before your trip starts, and after it ends, regardless of whether you notice damage, to eliminate uncertainty about the state of the car. Using the guided handoff process in the Turo app is the easiest way to document the state of the car before you start the trip. We’ll walk you through taking photos of any damage and make sure you’re set to get started with your trip.