FAQ's - frequently asked questions

soundscene

What kind of audio sources can I use with the SoundScene?

The SoundScene is designed specifically for use with today's most popular Bluetooth devices, including Smartphone's, tablets and laptops. In addition, the SoundScene includes an auxiliary input for connection to an MP3 or similar portable player.

How do I pair my audio source with the SoundScene

For simple and secure pairing your audio device must be in close proximity to the SoundScene - within a range of 1 metre. Turn on the SoundScene Press the T (transmit select) button Press the Bluetooth logo on the top of the SoundScene - SoundScene will announce 'Pairing' Go into your settings, select and turn on Bluetooth. Scan for new Bluetooth devices and select 'SoundScene 3'. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure)

How do I connect by NFC - Automatic Paring?

Turn on your audio source and unlock the screen Turn on the SoundScene Press the T (transmit select) button Press the Bluetooth logo on the top of the SoundScene - SoundScene will announce 'Pairing' Ensure that NFC is enabled in the settings on your audio source Touch the back of your audio source to the top of the SoundScene where the NFC logo is located - you will be asked to confirm that you wish to connect and pair with the SoundScene - select Yes/OK. You can disconnect by simply touching your audio source again to the top of the SoundScene.

How do I connect one SoundScene speaker to another (or more) SoundScene Speakers?

Select the speaker that you wish to use as the transmitter - this should be the one you have your audio source connected to. Select R (receive mode) on the receiving speakers, and T (transmit mode) on the transmitting speaker. Press and hold LINK on the transmitter (until the T light is flashing quickly), then press and hold LINK on the receiving speaker (until the R light stops flashing) - repeat for each additional speaker you wish to connect.

How can I pair with the SoundScene if someone else is already connected to it?

Press and hold the Bluetooth logo on the top of the SoundScene - this will disconnect the current user and the SoundScene will announce 'Pairing' and allow you to connect.

What is the wireless range of the SoundScene?

SoundScene uses a Class 1 Bluetooth radio, and will allow you to connect your phone to thespeakerup-to 30m (100ft) away (providing there are no obstructions between your phone and the speaker). When connecting to additional SoundScene speakers, these must be within 30m (100ft) of the transmitting speaker.

How do I control the speaker?

The power and volume controls are located on the SoundScene itself. Alternatively, you can use your smartphone or other paired device to select a playlist, etc. No additional remote control is necessary.

What is the playing/charging time of the battery?

A fully charged battery provides up to 8 hours of continuous playing time. (Note: this can vary depending on volume levels and music genre) The first time you use your SoundScene, let it charge for 12 hours to ensure the battery is properly conditioned. Thereafter an empty battery will usually take 3-4 hours to charge.

soundbook classic

What kind of audio sources can I use with Soundbook?

Soundbook is designed specifically for use with today's most popular Bluetooth devices, including Smartphone's, tablets and laptops. In addition, Soundbook includes an auxiliary input for connection to an MP3 or similar portable player.

How do I start pairing?

For simple and secure pairing your audio device must be in close proximity to Soundbook - within a range of 1 metre.

Turn on Soundbook

Press the power/input button until BLU is displayed

Go into your Settings, select and turn on Bluetooth. Scan for new Bluetooth devices and nominate 'Bayan Soundbook'. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be useful to firstly check your audio source user manual for pairing instructions if you're not sure)

How do I connect by NFC - Automatic Paring?

Turn on your audio source and unlock the screen

Make sure that NFC is enabled in the Settings on your audio source

Touch the back of your audio source to the back of the front cover of Soundbook where the NFC logo is located - you will be asked to confirm that you wish to connect and pair with the Bayan Soundbook - select Yes/OK.

You can disconnect by simply touching your audio source again to the back cover of Soundbook.

Why is my mobile phone not connecting?

Already Connected. Soundbook will automatically connect to the last device used (if it is in range). If you want to connect to an alternate audio source, switch Bluetooth off on the connected device, then pair/connect with the alternate audio source.

How can I tell if my Soundbook is already connected to an audio device?

The BLU display has a small dot showing at the bottom of the letter U. If this dot is flashing then NO current device is connected. However, if the dot is continuously shown with no intermittent flashing then a device is already connected.

How many audio devices can be paired to my Soundbook?

A maximum of 4.

What is the wireless range of the Soundbook

Generally Soundbook will work within 30 feet of your paired Bluetooth device.

There is no audio coming from Soundbook

Already Connected. Soundbook will automatically connect to the last device used (if it is in range). If you want to connect to an alternate audio source, switch Bluetooth off on the connected gadget, then pair/connect with the alternate audio source.

Make sure Bluetooth is enabled on your phone.

Adjust the volume on both your speaker and Bluetooth device. NOTE: On a Bluetooth connection, the volume on the speaker is independent of the device. To obtain maximum volume both the audio source and Soundbook volumes need to be turned up to maximum.

What is the playing/charging time of the battery?

A fully charged battery provides up to 10 hours of continuous playing time. (Note: this can vary depending on volume levels and music genre) The first time you use your Soundbook, let it charge for 12 hours to make sure the battery is properly conditioned. After that, an empty battery will usually take 3-4 hours to charge. When the battery is low Soundbook will detect this and the word LO will show on the front display.

How do I charge my Soundbook?

Connect the USB cable to Soundbook

Plug the USB power cable into the supplied AC mains power adapter, and plug this into a mains outlet.

A red light will emit from the USB connection, changing to green when Soundbook is charged

Search for BLUETOOTH and bluetooth options will appear under DEVICES AND PRINTERS

select CHANGE BLUETOOTH SETTINGS

Select the HARDWARE TAB

Select the GENERIC BLUETOOTH ADAPTER

Click the PROPERTIES Button

Click the CHANGE SETTINGS button

Select the POWER MANAGEMENT Tab

Uncheck the box that says "Allow the computer to turn off the device to save power" and OK your way back out.

soundbook go

What kind of audio sources can I use with the Soundbook GO?

The Soundbook GO is designed specifically for use with today's most popular Bluetooth devices, including Smartphone's, tablets and laptops. In addition, the soundbook GO includes an auxiliary input for connection to an MP3 or similar portable player.

How do I commence Pairing?

For secure simple pairing your audio device must be in close proximity to the Soundbook GO - within a range of 1 metre.

Turn on the Soundbook GO

Press the power/input button until BLUE is displayed

Go into your settings, select and turn on Bluetooth. Scan for new Bluetooth devices and nominate 'Bayan SB GO'. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure)

How do I connect by NFC - Automatic Paring?

Turn on your audio source and unlock the screen

Ensure that NFC is enabled in the settings on your audio source

Turn on the Soundbook GO and ensure it is in Bluetooth mode

Touch the back of your audio source to the back of the Soundbook GO where the NFC logo is located - you will be asked to confirm that you wish to connect and pair with the Bayan Soundbook GO - select Yes/OK.

You can disconnect by simply touching your audio source again to the back of the Soundbook GO.

How can I tell if my Soundbook GO is already connected to an audio device?

The blue status LED on the top of the Soundbook Go will be continuously illuminated. If it is flashing, it is not connected and you may pair a new audio source. If it is off, then the Soundbook Go is in AUX input mode.

How many audio devices can my Soundbook GO remember?

Soundbook GO will remember the last 4 audio devices connected to it.

What is the wireless range of the Soundbook GO?

Generally the Soundbook GO will work within 10 meters of your paired Bluetooth device.

How do I control the speaker?

The power and volume controls are located on the Soundbook GO itself. Alternatively, you can use your smartphone or other paired device to select a playlist, etc. No additional remote control is necessary.

How can I get the best sound from my Soundbook GO?

The starting point for an optimum sound performance will be in the quality of the music file. Try and make sure your music is "ripped" at the highest bit rate (192 or 320 kbps) and is saved if possible in an uncompressed format. This will provide the best detail and clarity, and won't compromise your listening experience. Once you have selected your chosen track, set the volume on your device to maximum. The general volume can then be controlled viathesoundbook Go to find your required listening level. This process provides the lowest signal to noise ratio, thus eliminating any unwanted background noise which can arise when controlling the volume levels from your device.

What is the playing/charging time of the battery?

A fully charged battery provides up to 7 hours of continuous playing time. (Note: this can vary depending on volume levels and music genre) The first time you use your Soundbook Go, let it charge for 12 hours to ensure the battery is properly conditioned. Thereafter an empty battery will usually take 3-4 hours to charge.

Search for BLUETOOTH and bluetooth options will appear under DEVICES AND PRINTERS

Select CHANGE BLUETOOTH SETTINGS

Select the HARDWARE TAB

Select the GENERIC BLUETOOTH ADAPTER

Click the PROPERTIES Button

Click the CHANGE SETTINGS button

Select the POWER MANAGEMENT Tab

Uncheck the box that says "Allow the computer to turn off the device to save power" and OK your way back out.

soundbook X3

What kind of audio sources can I use with the Soundbook X3?

The Soundbook X3 is designed specifically for use with today's most popular Bluetooth devices, including Smartphone's, tablets and laptops. In addition, the soundbook X3 includes an auxiliary input for connection to an MP3 or similar portable player.

How do I commence Pairing?

For simple and secure pairing your audio device must be in close proximity to the Soundbook X3 - within a range of 1 metre.

Turn on the Soundbook X3

Press the power/input button until BLUE is displayed

Go into your settings, select and turn on Bluetooth. Scan for new Bluetooth devices and nominate 'Bayan SB X3'. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure)

How do I connect by NFC - Automatic Paring?

Turn on your audio source and unlock the screen

Ensure that NFC is enabled in the settings on your audio source

Touch the back of your audio source to the back of the front cover of the Soundbook X3 where the NFC logo is located - you will be asked to confirm that you wish to connect and pair with the Bayan Soundbook X3 - select Yes/OK.

You can disconnect by simply touching your audio source again to the back cover of the Soundbook X3.

How can I tell if my Soundbook X3 is already connected to an audio device?

The BLUE display has a small dot showing at the bottom of the letter U. If this dot is flashing then NO current device is connected. However, if the dot is continuously shown with no intermittent flashing then a device is already connected.

How many audio devices can my Soundbook X3 remember?

A maximum of 4.

What is the wireless range of the Soundbook X3?

Generallythesoundbook X3 will work within 10 meters of your paired Bluetooth device.

How do I control the speaker?

The power and volume controls are located on the soundbook X3 itself. Alternatively, you can use your smartphone or other paired device to select a playlist, etc. No additional remote control is necessary.

Should I control the volume through my device or the Soundbook X3?

When you first start to use the Soundbook X3, set the volume on your device to maximum. The general volume can then be controlled viathesoundbook X3 to find your required listening level. This process provides the lowest signal to noise ratio, thus eliminating any unwanted background noise which can arise when controlling the volume levels from your device.

How can I get the best sound from my Soundbook X3?

The starting point for an optimum sound performance will be in the quality of the music file. Try and make sure your music is "ripped" at the highest bit rate (192 or 320 kbps) and is saved if possible in an uncompressed format. This will provide the best detail and clarity, and won't compromise your listening experience. Once you have selected your chosen track, set the volume on your device to maximum. The general volume can then be controlled viathesoundbook X3 to find your required listening level. This process provides the lowest signal to noise ratio, thus eliminating any unwanted background noise which can arise when controlling the volume levels from your device.

What is the playing/charging time of the battery?

A fully charged battery provides up to 10 hours of continuous playing time. (Note: this can vary depending on volume levels and music genre) The first time you use your Soundbook X3, let it charge for 12 hours to ensure the battery is properly conditioned. Thereafter an empty battery will usually take 3-4 hours to charge. When the battery is low the Soundbook X3 will detect this and the word LO will show on the front display.

How do I charge my Soundbook X3?

Connect the power cable to the Soundbook X3

Plug the power connector into a mains outlet.

A red light will emit from the power connection on the back of the X3, changing to green when the Soundbook X3 is charged

Search for BLUETOOTH and bluetooth options will appear under DEVICES AND PRINTERS

select CHANGE BLUETOOTH SETTINGS

Select the HARDWARE TAB

Select the GENERIC BLUETOOTH ADAPTER

Click the PROPERTIES Button

Click the CHANGE SETTINGS button

Select the POWER MANAGEMENT Tab

Uncheck the box that says "Allow the computer to turn off the device to save power" and OK your way back out.

streamport universal

Why does my sound cut out now and again when using my StreamPort adaptor?

StreamPort uses Bluetooth wireless technology and there can be limitations regarding the reception distance, normally up to 10 / 12 metres, however, if there are obsticles in the way (i.e. walls etc) this distance is shorter, in addition, the output level of the transmitting device can vary depending ontheage / type of device used (laptop / phone etc).

Can I connect to more than one Bayan dock at the same time?

No, you can only connect (paired with) to one dock at a time using your Bluetooth StreamPort. If you purchased two docks and 2 StreamPorts you could still only connect to one dock at a time from the playing device (iPhone / iPod).

Can I connect the StreamPort Universal to my old hifi amplifier?

Yes, as long as it has compatibe input connections, RCA (Phone sockets) or a 3.5mm jack input, (larger jack inputwillrequre an additional 3.5mm adaptor jack to convert to 6.35mm)

Search for BLUETOOTH and bluetooth options will appear under DEVICES AND PRINTERS

Select CHANGE BLUETOOTH SETTINGS

Select the HARDWARE TAB

Select the GENERIC BLUETOOTH ADAPTER

Click the PROPERTIES Button

Click the CHANGE SETTINGS button

Select the POWER MANAGEMENT Tab

Uncheck the box that says "Allow the computer to turn off the device to save power" and OK your way back out.

streamQ APP

How do I install the app?

You can find the app on both the Apple App Store (for iOS) and Google Play Store (for Android). Open the store app and search for ‘Bayan Audio StreamQ’. Tap to download the app. Accept any permissions that the app may need. You may also need to enter your password before the download will start.

Tap the icon to launch the app once it has finished downloading and installing.

Why can’t I see my speakers?

Your phone/tablet must be connected to the same WiFi network as your speakers in order for them to be visible within StreamQ.

If the speakers are not switched on they will not be visible within StreamQ

If the speakers are switched on, and you are connected to the same WiFi network and the speakers are still not visible, quit and re-open the app.

If, after trying all of these things, the speakers are still not visible, please contact technical support.

Why can’t I see my music?

StreamQ will search through your phone’s storage to find any music that can be played through the system. This means that if you have music that is stored on a ‘cloud-based’ service (such as Spotify or Apple Music) the song will not be visible.

How can I group speakers together?

It is possible to group your speakers together in StreamQ. View the speaker list by either pressing the ‘Select a Speaker’ button in the main menu, or by tapping the word ‘Speakers’ at the top of the screen.

Next, tap ‘Create/Edit groups’. You will now be shown a list of your available speakers and, if you have any, groups of speakers. Tap ‘Create’ next to one of your speakers then select the other speakers you want to group it with by ticking their boxes. Press ‘Save’ to confirm the selection and you are ready to use your new grouped speakers.

You can remove speakers from a group using the same method. Instead of pressing ‘Create’ on an individual speaker, you can press ‘Edit’ on a group of speakers. You can then add or remove speakers by ticking or unticking their boxes. Pressing ‘Save’ will confirm your changes and adjust the group.

If you untick all of the speakers in a group and press save, the speakers are ungrouped and will all be separated.

How can I create a playlist?

To create a playlist of songs stored on your phone/tablet, first go to ‘Playlists’ in the main menu. You should then press ‘Create New Playlist’, enter a name for the playlist, then press ‘Save’. You will now have an empty playlist ready to filled with music!

You can add songs to your new playlist by long-pressing on their names, selecting ‘Add to Playlist’, then tapping on the name of the playlist you wish to addthesong to.

How can I see the play queue?

The queue is a list of songs to be played for each speaker or group of speakers. At any time, you can see which songs are currently in the play queue by swiping the screen from the right.

It is important to understand that the play queue is the list of songs to be played on each speaker (or group), not the list of songs to be played on your phone/tablet. This means you may see a different queue of songs depending on which speaker you currently have selected on your phone/tablet.

How can I change the volume?

Open the Player screen while a song is playing by tapping the small ‘^’ arrow on the mini-player at the bottom of the screen. You can then use the slider at the bottom of the Player screen to change the volume. If you have a group of speakers playing the song, tapping the volume slider will open a list of volume sliders. These sliders control the volume of each individual speaker in the group.

How can I change the name of my speaker?

You can change the name of a speaker by going to the ‘Speaker Settings’ page on the main menu. You will be shown a list of the speakers currently connected to your network. Select the speaker that you wish to rename buy tapping on it. The next screen will display information about the speaker including the strength of the WiFi signal, the current firmware version, and the name of the speaker. Tap on ‘Name’ and enter a new name for your speaker. Press ‘Ok’ to confirm your changes.

How can I use a music streaming service (Spotify, Napster, AllPlay Radio, etc.)?

There are many Music Streaming Services that are compatible with our WiFi speakers. In StreamQ, tap the ‘Streaming Services’ button on the main menu to see a list of compatible apps. Tapping on one of the Streaming Service apps will either open the app (if it’s installed on your phone/tablet), or open the relevant page on the App Store or Play Store.

Why does my music stop when I create a group?

Your music might stop playing when you create a group because of how you created the group. For example, you are listening to a song on your speaker in your kitchen and you wish to group it with your speaker in your living room. If you tap ‘Create’ in the Group Management page in StreamQ on the living room speaker, rather than the kitchen speaker, the music playing in the kitchen will stop. This is because creating a group tells all of the speakers you select to play the music that the speaker you pressed ‘Create’ on was playing. In this example, the kitchen speaker is told to play whatever the living room speaker is playing; which is nothing, so the music stops. If you had pressed ‘Create’ on the kitchen speaker, the music would continue with no problems.

Why does my music stop or stutter?

There are several possible causes for your music to stop or seem to stutter or skip:

If you are playing music from a service such as Spotify, Tidal, or Deezer, you may encounter pauses and stuttering if your internet connection is not stable, or if your internet bandwidth is not high enough. Problems with streaming services can also occur if the streaming service itself is experiencing problems. You can usually check this by visiting their website and looking for service outages.

If you are playing music stored on your phone or tablet via StreamQ, pauses and stuttering can occur if the devices’ CPU is overburdened. This can sometimes be solved by closing other programs and processes that are also running on the device.

WiFi interference can also cause playback problems. Please see the relevant FAQ ‘How can I reduce wireless interference?’ below.

How can I reduce wireless interference?

Interference on your WiFi network can have many sources including microwave ovens, satellite dishes, poorly shielded cabling, certain LCD displays, and other wireless devices. Generally, you should try to position your router at a central point of your house while keeping it away from potential sources of interference. Bear in mind that wireless signals can be weakened when passing through materials. Wood and glass will interfere minimally, but metals and concrete can cause severe interference.

silverpoint sp1 & sp2

HOW DO I SET UP MY SILVERPOINT SYSTEM?

The easiest and quickest way to set up your SilverPoint system is by using Wireless Protected Setup, or WPS for short. This is a simple and secure way of connecting something to your WiFi network without needing to enter passwords or use a computer, etc.

1. Once you have connected the cables and placed the speakers in their desired locations, switch the speaker on using the on/off switch on the back.

2. After a short boot-up period, the WiFi light on the speaker will turn white and begin to blink.

3. When you see this, press the button labelled ‘WPS’ on the back of the speaker, then press the WPS button on your router.

4. After a few seconds the WiFi light on the speaker will stop blinking and shine white. This is the signal that your speaker has been successfully connected to your WiFi network.

For additional information, and other methods to connect your speakers, please see the full manual.

WHY CAN’T I FIND MY SPEAKERS?

This may sound obvious, but the first thing to check is that the speakers are plugged into power and switched on.

Once that is done, check the following:

- Check the speakers are connected to a WiFi network. If the WiFi light on the front of the speaker is flashing white, the speaker is not currently connected to a network.

- If the speaker is connected to a network, make sure the device you are using to search for the speaker with is also on the same network.

- If you recently changed the configuration of your network, are using a new router, or changed the WiFi password you will need to factory reset the speaker and re-connect it to your network.

WHAT DO THE DIFFERENT LED LIGHTS ON THE SPEAKER MEAN?

In descending order, the LEDs on the front of the speaker are:

WiFI

- If the WiFi LED is flashing white, the speaker is in WiFi mode and is not connected to a WiFi network.

- If the WiFi LED is shining white and is not flashing, the speaker is in WiFi mode and is currently connected to a WiFi network.

Bluetooth

- If the Bluetooth LED is flashing blue, the speaker is in Bluetooth mode and is not paired with another Bluetooth device.

- If the Bluetooth LED is shining blue and not flashing, the speaker is in Bluetooth mode and is currently paired with another Bluetooth device.

Optical

- If the Optical LED is illuminated white, the speaker is currently in Optical mode.

Power/Aux

- If the Power/Aux LED is illuminated red, the speaker is currently in standby.

- If the Power/Aux LED is flashing red, the speaker is currently booting up. This can take up to 45 seconds.

- If the Power/Aux LED is illuminated white, the speaker is currently in Aux mode.

HOW DO I CHANGE THE VOLUME AND EQ (TREBLE AND BASS) ON MY SPEAKERS?

You can change the volume of the speaker by either pressing the ‘Volume up/down’ buttons on the remote control, or by turning the ‘Volume/input’ knob on the back of the speaker.

You are also able to change the volume of the speaker with the Bayan Audio StreamQ app using the volume slider on the player page.

To adjust the EQ (Treble and Bass levels) you can turn the knob labelled ‘Equalisation’ on the back of the speaker. Turning the knob clockwise will increase the Treble, and anticlockwise will increase the bass.

HOW DO I ADD ANOTHER SET OF SILVERPOINT SPEAKERS TO MY SYSTEM?

Adding another set of SilverPoint speakers to your system is very simple. There is no special process to expand an existing system. The new set of speakers should be set the same way you set up the existing set. Both sets of speakers must be on the same WiFi network to be able to be used together in a group.

WHY DOES MY PLAYBACK STOP OR SKIP?

There are several possible causes for your music to stop or seem to stutter or skip:

- If you are playing music from a service such as Spotify, Tidal, or Deezer, you may encounter pauses and stuttering if your internet connection is not stable, or if your internet bandwidth is not high enough. Problems with streaming services can also occur if the streaming service itself is experiencing problems. You can usually check this by visiting their website and looking for service outages.

- If you are playing music stored on your phone or tablet via StreamQ, pauses and stuttering can occur if the devices’ CPU is overburdened. This can sometimes be solved by closing other programs and processes that are also running on the device.

- WiFi interference can also cause playback problems. Please see the relevant FAQ ‘How can I reduce wireless interference?’ below.

HOW CAN I REDUCE WIRELESS INTERFERENCE?

Interference on your WiFi network can have many sources including microwave ovens, satellite dishes, poorly shielded cabling, certain LCD displays, and other wireless devices. Generally, you should try to position your router at a central point of your house while keeping it away from potential sources of interference. Bear in mind that wireless signals can be weakened when passing through materials. Wood and glass will interfere minimally, but metals and concrete can cause severe interference.

DO I NEED TO HAVE WIFI TO USE THE SPEAKERS?

You can use Ethernet cables to connect your speakers to your network if you do not have or want to use WiFi.

You can also use the speakers without connecting them to a network. Without a WiFi/Ethernet network, you can use the Bluetooth, Aux, and Optical inputs to play music.

WHY DOES MY SPEAKER’S POWER/AUX LED FLASH WHEN IT POWERS ON?

When you power on your speakers, the Power/Aux LED will flash red. This is an indicator that the speaker is starting up. When ‘waking up’ from standby mode, this will only take approximately 7 seconds. If the speaker has been switched off completely and is ‘cold booting’, the process will take approximately 45 seconds. Once the boot up process is complete, the speaker will either enter WiFi mode if ‘cold booting’, or enter whatever mode it was in before entering standby.

HOW DO I FACTORY RESET MY SPEAKERS?

There are several reasons that you may need to reset your speakers to a ‘Factory New’ state. For example, if you have changed your WiFi password, or if you wish to add the speaker to a different WiFi network, you will need to reset the speaker.

To factory reset the speaker, press and hold the button labelled ‘WiFi Mode’ for 5 seconds. The speaker will immediately restart.

You can also factory reset the speaker using the Bayan Audio StreamQ app for iOS and Android. Go to ‘Speaker Settings’ from the main menu, select the speaker you wish to restart, and press ‘Factory reset speaker’.

HOW DO I USE THE LINE-IN AUX INPUT?

To use the Auxiliary line-in, you will first have to connect an audio device to the speaker via the Aux inputs on the back of the speaker. You will then have to change the speaker mode to Aux line-in. You can do this in two ways; either by pressing the ‘Aux’ button on the remote control, or by pressing in the ‘Volume/Input’ knob until the ‘Aux/Power’ LED is illuminated in white. Once the speaker is in the correct mode, you can play music from your device.

HOW DO I USE THE OPTICAL INPUT?

To use the Optical input, you will first have to connect an audio device to the speaker via the Optical input on the back of the speaker. You will then have to change the speaker mode to Optical in. You can do this in two ways; either by pressing the ‘OPT’ button on the remote control, or by pressing in the ‘Volume/Input’ knob until the ‘OPT’ LED is illuminated in white. Once the speaker is in the correct mode, you can start playing music from your device.

HOW DO I USE THE BLUETOOTH INPUT?

To use the Bluetooth input, you will first have to change the speaker mode to Bluetooth. You can do this in two ways; either by pressing the Bluetooth button on the remote control, or by pressing the ‘Volume/Input’ knob until the Bluetooth LED is illuminated in blue. The Bluetooth LED will begin to flash; this means the speaker is ready for pairing.

You should then search for the speaker using the Bluetooth device you wish to connect. Usually, this is done by going to the device’s Settings, finding the Bluetooth options and searching for new Bluetooth devices. Select the speaker from the list of devices once it appears. The Bluetooth LED on the speaker will stop flashing once it has been successfully paired.

If you have previously paired a Bluetooth device with the speaker, the speaker, when put into Bluetooth mode, will automatically search for and connect to the previously connected device if it is available.

HOW CAN I PLAY MUSIC FROM MY NAS DRIVE?

If you have a NAS drive connected to the same WiFi network as the speaker, it is possible to play music stored on the drive on the speaker. To do this, we recommend downloading the Bayan Audio StreamQ app on either an android or iOS device. Once downloaded, launch the app and tap ‘Music on your network’ from the main menu. You should then be able to find and select and play song on the NAS Drive.

Please note: You NAS Drive must be running a DLNA Server such as TwonkyMedia Server to be compatible.

WHERE SHOULD I POSITION MY SILVERPOINT SPEAKERS?

There is no correct way to position the speakers, however there are a few things you can do to get the best sound out of your speakers. Because the speakers come in a pair, they should be used in a stereo setup, meaning that one speaker plays the right channel, and the other plays the left. Because of this, we recommend positioning the speakers at least 1 metre apart and to have them both facing the listener. For the best stereo experience, position the speakers so that the speaker cones are pointing towards the listener and that the distance from the listener to is the same for each speaker. Think of this as a triangle with sides of equal length. The speakers are on two of the points, and the listener is on the other. If you sit further back from the speakers, they should be positioned further apart and vice versa.

For more information, see the post on our Blog here: https://bayanaudioblog.com/2016/02/24/listening-to-music/

HOW DO I TURN OFF THE SPEAKERS?

When the speakers are not in use, they will enter standby mode. Standby mode will enable the speaker to ‘wake up’ if you try to play music from it. If you wish to completely switch off the speakers, use the On/Off switch on the back of the speaker.

HOW MUCH ENERGY DO MY SILVERPOINT SPEAKERS CONSUME WHEN ON STANDBY?

Both the SilverPoint SP1 and SP2 speakers use 4W of power when on standby.

HOW SHOULD I CLEAN MY SILVERPOINT SPEAKERS?

Only clean your speakers with a dry, lint-free, cloth. We cannot guarantee that cleaning products will not affect the finish of the speakers.

HOW CAN I CONNECT MY SPEAKERS TO MY TV?

You can connect the speakers to your TV in two ways. Most TVs have a digital audio output that can be connected to the speaker via an Optical cable and the Optical input port on the back of the speaker. The speaker should then be put in Optical mode. If your speaker does not have a digital audio output, you can also connect it to the speaker via the Aux input. The speaker should then be put in Aux mode.

HOW DO I USE TUNEIN RADIO WITH MY SPEAKERS?

If you wish to use TuneIn Radio on your speakers, you should download and use AllPlay Radio – this is a multiroom radio app that is powered by TuneIn Radio and will give you access to all of TuneIn Radio’s stations.

HOW DO I USE SPOTIFY CONNECT WITH MY SPEAKERS?

In order to use Spotify Connect with your speakers, you must first have a Spotify Premium account. On the Spotify mobile app, open the player (with the large album art) and tap ‘Devices Available’. On the desktop app, ‘Devices Available’ is in the bottom right corner. If you are connected to the same WiFi connection as the speakers, the speakers should appear in this list. Tap the speaker you wish to play on and press ‘Play’ if the music does not start playing automatically.

If you wish to group together multiple speakers and change their individual volume levels, you must do this in the Bayan Audio StreamQ app.

WHY IS THE AUDIO AND VIDEO OUT OF SYNC WHEN I WATCH A VIDEO AND AM CONNECTED VIA BLUETOOTH?

If you have a device such as an iPad connected via Bluetooth to a speaker and you wish to watch a video, there may be a short but noticeable delay between the video and audio. This can be caused by wireless interference (please see FAQ question above regarding wireless interference). If you are noticing a delay between your audio and video, usually connecting to the speaker via a wired connection (such as via the Aux input) will resolve the issue.

While uncommon, the problem may be with the video itself. The audio and video may not be synchronised perfectly at the source, rather than a delay over Bluetooth.

HOW POWERFUL ARE THE SPEAKERS?

The SilverPoint family includes SP1 and SP2, which are different sizes.

SP1: 15W RMS per channel

SP2: 25W RMS per channel

CAN I USE MY SILVERPOINT SPEAKERS WITH OTHER MULTI-ROOM SPEAKERS?

Your SilverPoint speaker system is compatible with any other multi-room speaker that uses Qualcomm’s AllPlay technology.

HOW DO I CHANGE WIFI NETWORK, OR UPDATE THE NETWORK INFORMATION AFTER IT HAS BEEN CHANGED?

If you wish to change which WiFi network the speaker is connected to, you will first have to factory reset the speaker. You can do this by pressing and holding the button labelled ‘WiFi Mode’ for 5 seconds. The speaker will restart. Once it has finished starting up, you can then connect it to the desired WiFi network.

HOW DO I UPDATE MY SPEAKERS’ FIRMWARE?

Occasionally, a new version of the speaker’s firmware may become available. These updated versions will improve the performance, security, and add features to the speakers.

To update the firmware on your speaker, you will need to use the Bayan Audio StreamQ app. The app can be found on both the Google Play Store and Apple App Store. Once the app is downloaded, launch the app and go to ‘Speaker Settings’ on the main menu. Select the speaker you wish to update from the list. Here you should press ‘Check for update’ to see if there is a new firmware version available for your speaker. You can also choose to automatically update the speaker’s firmware when a new version is available by checking ‘auto update’ on the same menu.

Please note: When updating the firmware, the speaker will not be usable and may restart several times. The process should take no longer than 10 minutes to complete.

HOW MANY SPEAKERS CAN I HAVE IN A SYSTEM?

The number of speakers you can have working together in a system can vary depending on your internet router, if your WiFi operates on either 5GHz or 2.4GHz frequencies, and the bit rate (kbps or kb/s) of the audio you are listening to. While this may sound complicated, it can be simplified down to some basic principles:

Firstly, and ideally, your router should support 802.11ac WiFi, this means that the speed of the network is very high and that there would be no problems streaming large amounts of data over it. There are different specs available, with 802.11ac being the best and most common. If you are unsure what your router supports, please consult the router’s user manual.

Secondly, it is important to understand that 2.4GHz (or 2.4G) WiFi does not support as much traffic as 5GHz (or 5G) WiFi. However, 2.4GHz does operate over a longer distance. This means you can have more data being transferred at once over 5GHz WiFi, which is what we want when streaming audio around your network!

Finally, the bit rate of the audio you are listening to will affect the number of speakers you can use simultaneously. Generally, the higher the bit rate, the higher the quality of the audio. Higher bit rates will need more bandwidth to be transferred smoothly, so a 5GHz network is advised for HD audio.

For a 5GHz WiFi connection, you should be able to use 10 or more speakers at the same time.

WHAT OTHER HARDWARE WILL WORK WITH MY SPEAKERS?

If you wish to add other speakers to your multi-room system that are not part of the Bayan family, the additional speakers must use Qualcomm’s AllPlay technology.

While most internet routers will work without any problems, we recommend using a Dual Band Wireless AC router with 128MB of RAM. Please note: The speakers will only work with a router secured with WPA2.

For Bluetooth connectivity your Bluetooth device must have Bluetooth version 2.1 or higher. (Most devices produced within the last 3 to 4 years will work)

WHAT AUDIO FORMATS WILL WORK WITH MY SPEAKERS?

The speakers will support MP3, AAC, AAC+, FLAC, ALAC, AIFF, WAV, and PCM audio formats. The speakers will also support audio of any Sample Rate and Bit Rate up to and including 192kHz/24-bit files.

HOW DO I CONFIGURE MY FIREWALL TO WORK WITH THE SPEAKERS?

To be sure that your multi-room speaker system will function correctly, it is recommended to configure your firewall so that the following ports are open:

21

24

53

443

1812

1813

1935

4370

4371

4380

4381

7547

20007

35821

57621

For more information on how to open ports, please see the relevant help/manual for the firewall you are using.

HOW CAN I LISTEN TO THE MUSIC STORED ON MY COMPUTER (PC/MAC) ON MY SPEAKERS?

In order to access the music stored on your computer, you will need to run a DLNA server. A DLNA server is a program that will enable files on your computer to be requested, and served to other devices on your network. We found that the DLNA Media Server program Serviio (www.serviio.org) works very well, and is simple to set up. The Pro version of the software includes extra security features, however, there is also a free version available. Please follow the instructions given by Serviio on how to set up the software for PC, Mac and Linux computers.

Once you have a DLNA server running on your computer, you should be able to see it in the ‘Music on my Network’ page on the StreamQ app.

WHEN I HAVE MY SILVERPOINT SPEAKERS CONNECTED TO MY TV, WHY DOES IT SOUND DIFFERENT WHEN I CHANGE CHANNEL?

There are several reasons for your speakers to sound slightly different when changing channels. Most often, changing from a standard definition channel to a high definition (HD) channel will improve the sound quality. This is normal, as the higher bit-rate of the TV channel can send higher definition audio to the speakers. Sometimes, the audio will also become slightly louder with a HD TV channel too.

WHEN I HAVE MY SILVERPOINT SPEAKERS CONNECTED TO MY TV, WHY ARE THE SOUND AND PICTURE ARE OUT OF SYNC?

This should not be a problem with new TVs, but can occur in older models.

If the speakers are connected via an optical cable to your DVD player, games console, or satellite box (e.g. Sky or Free Sat), a small delay can occur between the picture and video. This is because the audio and video are being output separately (audio to the speakers, and video to the TV screen), meaning they could be played at slightly different times. Usually, the audio will be processed sooner than the video, causing a delayed video image (sounds happen before they appear on screen). This can be fixed by connecting the speakers to the TV directly instead.