FAQsQ1: What is the life time of KIMMA vending machines? A: 10 years at least, and you can expect more than 20 years.

Q2: What is the life time of cash payment system (Coin changer & Bill acceptor)?A: We adopt ITL bill acceptors by default, which are made in UK and with the service life up to 5 years by average. For coin changer, we use KIMMA (KCM-D) by default, which is developed and made by ourselves and proved the number of use is up to 80000 times.

Q3: What is warranty and after sales services?A: One year warranty. Any question, we will directly answer you. If technical problem, our after-sales service professional will reply within 12 hours, lifelong and free technical support.

Q4: What is the brand and life time of the compressor used in KIMMA vending machines of refrigeration series?A: We use Donper compressor by default, which is the largest and best manufacturer of compressors in China. The performance and efficiency is high, the life time is 8 years by average, energy-saving and environmentally friendly.Of course,you could choose your favorite brand compressor.

Q5: Are the machines difficult to maintain?A: It's not difficult at all, and you even don't need a technician. Our machines have the intelligent self-diagnosing and self-correcting functions, so you will easily locate and fix the problem when there is a trouble on.

For example, when a tray motor gets jammed, an error prompt will be shown on display screen, then you just need to access machine settings and try to get the motor rotate for a circle by running "motor testing", and if the motor is not broken inside, it will be automatically got back to its initial position and sort the jam out.

Q7: Where is your factory?A: We are located in Changsha city, Hunan Province, warmly welcome to visit us.