Our Sept bill does not reflect our new plan. We changed plans on Sept. *th because the...

GetHuman1175184's customer service issue with Comcast from September 2018

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The issue in GetHuman1175184's own words

Our Sept bill does not reflect our new plan. We changed plans on Sept. *th because the modem comcast sent us didn't work - even after we went through the rigamaroll of getting a second modem (outrageous tech issues reported to comcast) and service was way too expensive. I need an explanation whu our bill does not releOur Sept bill does not reflect our new plan. We changed plans on Sept. *th because the modem comcast sent us didn't work - even after we went through the rigamaroll of getting a second modem (outrageous tech issues reported to comcast) and service was way too expense.We want Comcast to explain why our Sept. bill does not reflect our new plan and for Comcast to reduce our current bill by elimination the $** service charge for insrallation of their messed up modem which rarely ever worked and which required repeated calls to activate and for technical help resulting in yhe discovery that the modem"s firmware was not working and could not remember changes made to the modem.

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