Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,636,117 users had to say

Resolver facilitated a fantastic result through their complaints channel and saved me from what would have been at least a 5k garage bill. By giving me the means to formally complain I got an excellent result that actually exceeded my expectations. Many thanks resolver.
Graeme L
via facebook

My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B
via facebook

I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H
via facebook

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F
via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H
via facebook

Thank you Resolver for helping me sort out a problem with my sofa. All worked out very well and very quickly. Great service once again!
Julie M
via facebook

I used resolver regarding a product I had purchased from a well respected supermarket. Resolver took on my case and sorted it out in no time at all.
I would recommend Resolver to anyone - it’s free and gives an excellent quick service
Violet H
via facebook

I was advised to use Resolver to help us with a complaint about faulty flooring. We weren't getting anywhere until Resolver took over, they escalated our complaint and eventually we were put in contact with a manager from the store where we bought the flooring, who was only too happy to help us. We received our money back plus costs. Thank you Resolver, I will recommend you to all my family and friends x
Denise H
via facebook

Used this team to resolve a problem I had with a retailer, very happy with the outcome, would recommend to others
Shirley B
via facebook

Kwik Fit provides

Using Resolver, you can submit an issue about 3 services offered by Kwik Fit. Your case will be sent to the correct person or team at Kwik Fit and escalated at the correct times, to the correct person, if required.

Kwik Fit Vehicle maintenance and repair

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Kwik Fit complaints.

Kwik Fit Car Insurance

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all three levels of Kwik Fit complaints.
If your complaint is not resolved by Kwik Fit, you can then package it up and send it to the Financial Ombudsman Service.

Kwik Fit Pet Insurance

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all three levels of Kwik Fit complaints.
If your complaint is not resolved by Kwik Fit, you can then package it up and send it to the Financial Ombudsman Service.

Want to start a complaint about Kwik Fit?

Helping you with Kwik Fit

How do I make a Kwik Fit complaint using Resolver?

If you want to make a complaint about Kwik Fit using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Kwik Fit case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Kwik Fit, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Kwik Fit, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Kwik Fit complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Kwik Fit complaint Resolver guides you through every step of the process.

To help you get the best response from your Kwik Fit complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Kwik Fit complaint.