IMPORTANT RETURN INFORMATION

We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.

If your order was purchased using PayPal and returned to a store with your original invoice, a Merchandise Credit will be issued.

If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.

If you choose to use your own carrier you will be responsible for return shipping costs.

Orders placed on this site cannot be returned or exchanged at stores outside the US.

ONLINE EXCHANGE POLICY

We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise:

List the items you want to exchange on your invoice and send the items back to:

You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

STORE RETURN/EXCHANGE POLICY

If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Abercrombie & Fitch stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.

Within 60 days of purchase, if you have the original sales receipt, Abercrombie & Fitch will refund the value of the merchandise based on the original form and amount of payment.

An Abercrombie & Fitch merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.

Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold

If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 14 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

Abercrombie & Fitch requires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.

Purchases made at an Abercrombie & Fitch outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and Merchandise Credits cannot be redeemed for cash unless required by law.

Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.

PUERTO RICO ONLY:

Publishing false advertisements is illegal. To participate in said practice will result in a penalty up to $10,000. The consumer may file a complaint with the Department of Consumer Affairs. Act Number 5 of April 23, 1973 as amended.

QUALITY OF YOUR MERCHANDISE

ONLINE PURCHASE

If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at Abercrombie@Abercrombie.com, or call us at 866.681.3115 Or +1 925 359 2579.

STORE PURCHASE

If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.

RETURN / EXCHANGE TIME FRAME

Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.

RETURN TRACKING

SMARTLABEL™ RETURN TRACKING

RESEND YOUR SMARTLABEL™

Click here and complete the requested information to print your replacement SmartLabel™. The new SmartLabel™ will work just like the original.

SMARTLABEL™ CHARGES

A charge of $7.00 will be deducted from your return credit.

SMARTLABEL™ TIME FRAME

SmartLabel™ returns take 7-10 days to reach our distribution center. Upon receipt, allow up to two weeks for the payment to appear on your payment card statement.

SPEED EXCHANGE

The Speed Exchange option was removed on June 15, 2015 and any purchases made on or after that date are not eligible for Speed Exchange. If you made an online purchase before that date, you have 60 days from your date of purchase to request a Speed Exchange by giving us a call at 866.681.3115 Or +1 925 359 2579.”

Order Help

ORDER CHANGES

CANCELLING AN ORDER

You can make changes or cancel your order at any time before your order has been processed by us. To make changes to your order, please contact us by calling 866.681.3115 Or +1 925 359 2579. If your order has already been processed, you will only be able to request a refund or exchange of the merchandise. Please see the terms of our return and exchange policy.

PRICE ADJUSTMENTS

For orders shipped to the US and Canada, we are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact us by emailing us at Abercrombie@Abercrombie.com including your order number and details of the merchandise that is eligible for the price adjustment.

ORDER CONFIRMATION

When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, call us at 866.681.3115 Or +1 925 359 2579 before placing another order for the same merchandise.

Size Charts

WOMENS

Tops & Dresses

Sizes are designed to fit the following body measurements

A&F (XS - L)

A&F (SIZED)

BUST (INCHES)

BUST (CM)

ITALY

EU

UK

JAPAN

KOREA

CHINA

XXS

00

32

81

38

32

4 - 6

3

-

160/80A

XS

00 - 0

32 - 33

82 - 84

40

34

6 - 8

5 - 7

44

160/84A

S

2 - 4

34 - 35

86 - 89

42

36 - 38

8 - 10

7 - 9

55

165/88A

M

6 - 8

36 - 37

91 - 94

44

38 - 40

10 - 12

11 - 13

66

170/92A

L

10 - 12

38 - 39

96 - 99

46

40 - 42

14 - 16

13 - 15

77

170/96A

XL

14

39 - 40

100 - 102

48

44

18

17

88

175/100A

BOTTOMS

Sizes are designed to fit the following body measurements

A&F (XS - L)

A&F (SIZED)

WAIST(IN)

WAIST(CM)

FRANCE

ITALY

EU

UK

JAPAN

KOREA

CHINA

XXS

00

23

59

32

38

32

4 - 6

3

-

160/58A

XS

00 - 0

24 - 25

61 - 63

34

40

34

6 - 8

5 - 7

44

160/64A

S

2 - 4

26 - 27

66 - 68

34 - 36

42

36 - 38

8 - 10

7 - 9

55

165/68A

M

6 - 8

28 - 29

71 - 74

38 - 40

44

38 - 40

10 - 12

11 - 13

66

170/74A

L

10 - 12

30 - 31

76 - 78

40 - 42

46

40 - 42

14 - 16

13 - 15

77

170/78A

XL

14

31 - 32

79 - 81

42 - 44

48

44

18

17

88

175/82A

DENIM

Sizes are designed to fit the following body measurements

A&F

WAIST

WAIST (CM)

CHINA

00 S

24 S

61

160/60A

00 R

24 R

61

165/60A

00 L

24 L

61

170/60A

0 S

25 S

64

160/64A

0 R

25 R

64

165/64A

0 L

25 L

64

170/64A

2 S

26 S

66

160/66A

2 R

26 R

66

165/66A

2 L

26 L

66

170/66A

4 S

27 S

69

160/68A

4 R

27 R

69

165/68A

4 L

27 L

69

170/68A

6 S

28 S

71

165/72A

6 R

28 R

71

170/72A

6 L

28 L

71

175/72A

8 S

29 S

74

165/74A

8 R

29 R

74

170/74A

8 L

29 L

74

175/74A

10 S

30 S

76

165/76A

10 R

30 R

76

170/76A

10 L

30 L

76

175/76A

12 S

31 S

79

165/78A

12 R

31 R

79

170/78A

12 L

31 L

79

175/78A

14 S

32 S

81

165/82A

14 R

32 R

81

170/82A

14 L

32 L

81

175/82A

BELTS

Sizes are designed to fit the following body measurements

BELT SIZE

A&F PANTS SIZE

Waist (inches)

Waist (cm)

XS / S

00 - 4

24 - 27

61 - 68

M / L

6 - 10

28 - 30

69 - 76

footwear sizing guide

Using a measuring tape, measure the distance from the edge of your heel to the end of your longest toe. Be sure to measure both feet and if they are different, choose the larger measurement for a comfortable fit. Convert this measurement to your US, EU, UK, Japan or China size.

Shipping & Handling

SHIPPING & HANDLING

Delivery to the US and US Territories

Choose Standard, Three Business Day, Two Day, Next Business Day, or Saturday Delivery.

Shipping & Handling Rates

Rates are based on the merchandise total before tax

Standard

Ground

Two Day

Next Day

Saturday

$7

$7

$12

$20

$25

All backordered items will be shipped via Standard Delivery service at no additional charge

Gift Card Shipping & Handling Rates

For orders only containing Gift Cards

Standard

Ground

Next Day

Saturday

Gift Card

No Charge

$7

$10

$15

Gift Cards are shipped separately from merchandise.

We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

Additional Shipping & Handling Information

Standard

Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery. For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.

GROUND FEDEX

Allow 3-5 business days for delivery.This service is not available for: PO boxes, APO/FPO, outside of the US and US Territories.

Next Business Day Air/ Two Day

Order must be submitted before 3:00pm EST Monday-Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

Saturday

Order must be submitted before 3:00pm EST Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

Delivery to Canada

Choose Standard or Two Business Day Delivery

Shipping & Handling Rates

Rates are based on the merchandise total before tax

Merchandise Retail

Over

To

Standard

2 Day Air

$0

$100

$15

$20

$100

$300

$25

$30

$300

$500

$30

$35

$500 and above

$35

$40

All backordered items will be shipped via Standard Delivery service at no additional charge

Fragrance and certain body care products cannot be shipped outside of the US.

Gift Card Shipping & Handling Rates

For orders only containing Gift Cards

Standard

Gift Card

No Charge

Gift Cards are shipped separately from merchandise.

We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

Additional Shipping & Handling Information

Standard

Allow about 5-7 working days for delivery.

Two Business Day

Order must be submitted before 12:00pm EST Monday-Friday. This service is not available to all locations and is not available for PO Boxes.

Canada Duties and Taxes

Important: When you place an order with Abercrombie & Fitch, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties and taxes will be charged to your order at checkout.

Canada Delivery Terms

Canadian customers (and not Abercrombie & Fitch) will be the importers of record and will be responsible for the payment of all customs duties, including any duties, taxes and levies imposed on imported goods under the Customs Act, the Customs Tariff, the Excise Act, the Excise Tax Act, the Special Import Measures Act, the Export and Import Permits Act, or any other law relating to customs, as well as any penalties, interest or fines imposed under any of the aforementioned statues (the "Customs Duties").

Canadian customers (and not Abercrombie & Fitch) will be the importers of record and will be responsible for the payment of all applicable federal and provincial taxes, including federal Goods and Services Tax ("GST"), Provincial Sales Tax ("PST") and Harmonized Sales Tax ("HST") (the "Taxes").

When you place an order at www.abercrombie.com, you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all Customs Duties and Taxes, for which you are fully responsible as the importer of record

In case of returns, simply affix the peel away return label to your package and return it to us using the carrier of your choice. Be sure to send it Shipping and Handling prepaid; no CODs allowed. By using this label you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all duty and tax refunds.

In the case of merchandise that Canadian customers return to Abercrombie & Fitch, Canadian customers agree that CCRA will send any refund of Customs Duties and Taxes that were paid on the returned merchandise to the Customs Broker, and that Canadian customers will obtain the refund directly from Abercrombie & Fitch. Canadian customers hereby authorize the Customs Broker to endorse any such refund checks issued by Revenue Canada in their name to Abercrombie & Fitch.

Canadian customers will be responsible for all transportation, storage, and insurance costs (the 'Shipping and Handling Fees') and will purchase the goods from Abercrombie & Fitch Ex Works ('EXW') or Free on Board 'FOB' New Albany, Ohio ' i.e., ownership and the risk of loss or damage to the goods will pass to Canadian customers when Abercrombie & Fitch makes available or delivers the goods to the carrier.

In case of loss, Canadian customers hereby authorize Abercrombie & Fitch to make a claim to the carrier on their behalf.

The price that Canadian customers pay to Abercrombie & Fitch includes the Customs Duties, Taxes, and Shipping and Handling Fees.

By ordering goods from Abercrombie & Fitch, I hereby authorize a licensed Canadian customs broker chosen by Abercrombie & Fitch to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Abercrombie & Fitch and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Abercrombie & Fitch. In this connection, I also authorize the customs broker to endorse any refund cheque issued by CBSA in my name, so that Abercrombie & Fitch can be reimbursed.

Delivery Outside of US and Canada

Allow about 5-7 working days for Standard Delivery for all in-stock items. Allow 10-14 working days for orders shipping to Russia.

Shipping & Handling Rates

The standard shipping rate is $20.

All backordered items will be shipped via Standard Delivery service at no additional charge

Fragrance and certain body care products cannot be shipped outside of the US.

Gift Card Shipping & Handling Rates

For orders only containing Gift Cards

Standard

Gift Card

$20

Gift Cards are shipped separately from merchandise.

We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

Additional Shipping & Handling Information

IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.

Orders Shipping to Russia

Changes have been made to order processing and shipping.

A delay of up to one day may occur between your order being shipped from our distribution center and a shipping confirmation email being sent with the tracking number for your order.

Once your order has shipped, you will be contacted by email by our carrier, eShopWorld, to provide the below information for customs clearance. You will be required to provide this information on eShopWorld’s web site prior to your order leaving the United States.

Name and surname of the Internal passport

Number of passport

Date of issue

Multiple contact attempts via email will be made for 10 days from the time of shipment to obtain the above information. After 10 days, eShopWorld may return your order to us, resulting in your order being canceled and a refund issued.

Your order may be subject to duties and taxes. If this is the case, eShopWorld will contact you via email to make payment arrangements prior to your package being delivered. All payments for duties and taxes will be made directly to eShopWorld on their web site.

GIFT CARDS

PURCHASING

Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

REDEEMING

Gift Cards purchased online or at an Abercrombie & Fitch store may be redeemed at Abercrombie.com or abercrombiekids.com, or at any Abercrombie & Fitch or abercrombie store location in the United States or Canada.

Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

EXPIRATION

Gift Cards purchased at one of our stores or online at Abercrombie.com do not have an expiration date.

These terms do not apply to Gift Cards received in conjunction with Gift Card special events.

E-GIFT CARDS

PURCHASING

To purchase an E-Gift Card, click here. E-Gift Cards are available in denominations from $25 - $500.

We will deliver the E-Gift Card to the recipient via email on the date you have selected upon payment approval. You will also receive a confirmation email from us when your E-Gift Card has been sent to the recipient. E-Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

REDEEMING

E-Gift Cards purchased online may be redeemed at Abercrombie.com or abercrombiekids.com, or at any Abercrombie & Fitch or abercrombie store location in the United States or Canada.

E-Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your E-Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

EXPIRATION

E-Gift Cards purchased online at Abercrombie.com do not have an expiration date.

These terms do not apply to E-Gift Cards received in conjunction with E-Gift Card special events.

MERCHANDISE CREDITS

DETAILS

Merchandise Credits issued at an Abercrombie & Fitch or abercrombie in the United States or Canada may be redeemed for merchandise only in the United States or Canada at Abercrombie & Fitch and abercrombie kids websites or store locations. Merchandise Credits are not Gift Cards and they are non-transferable. Merchandise Credits cannot be reloaded.

Merchandise Credits cannot be replaced if lost, stolen, or destroyed.

REDEEMING

To redeem your Merchandise Credit online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

Merchandise Credits cannot be redeemed for cash unless otherwise required by applicable law. Purchases in a currency different than the currency of this card will be subject to an exchange rate conversion on the day of payment.

EXPIRATION

Merchandise credits have no expiration date, and there is no fee to reactivate the card if it has been unused for a long period of time.

PROMOTIONAL GIFT CARDS

DETAILS

Promotional Gift Cards issued at an Abercrombie & Fitch or abercrombie kids in the United States or Canada may be redeemed for merchandise only in the United States or Canada at Abercrombie & Fitch and abercrombie kids websites or store locations. Promotional Gift Cards are not Gift Cards and they are non-transferable.

REDEEMING

Promotional Gift Cards may be redeemed at Abercrombie.com or abercrombiekids.com, or at any Abercrombie & Fitch or abercrombie store location in the United States or Canada.

To redeem your Promotional Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout. Promotional Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.

EXPIRATION

Promotional Gift Cards are issued for a given date range and expire on a specific date. For more information on your Promotional Gift Card expiration date please see the dates printed on the Promotional Gift Card.

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