Healthcare Payment Processing

Payment Processing Solutions Designed for Healthcare

If you operate a clinic or hospital, you know you’re not a typical merchant. There are few other industries in which an organization will advance significant services without some sort of collateral or assurance the costs of those services will be recovered in a timely manner.

Wind River provides payment solutions to over 500 providers and practices today. We understand that patients are shouldering a considerably greater portion of the medical costs. As a healthcare provider, you need a payment solution specifically designed to drive those patient payments. That’s why you need Wind River.

Questions?

Name*

Hospital or Network Name*

Work Email*

Phone*

Receive Email Updates from Wind River?

Yes

No

Name

This field is for validation purposes and should be left unchanged.

Our Solution Enables You To:

Make it Easier for Your Patients to Pay

The more convenient you make it for your patients, the more payments you will collect. Wind River enables you to offer patient preferred channels that include:

How healthy are your patient payments?

The Importance of Service

Your Payment Processor Should Have Exceptional Bedside Manner

Setting us apart from other healthcare payment solutions providers is our focus on delivering exceptional service to our customers. Our entire philosophy is based on our After the Handshake Promise. The core of that promise is about highlighting and reinforcing the values of transparency and integrity. Just like in healthcare, positive engagement leads to healthier outcomes.

No Contracts Required

Our retention rate is over 90%, the highest in the industry. The part that really flatters us though is we didn’t get there by holding our customers to long-term contracts. When you work with Wind River, you’re working with us on an at-will basis.

Proactive Support

Your account is assigned a dedicated relationship manager right from the start. That means you can count on proactive communication and 24/7 support.

Ongoing Rate Monitoring

Additionally, you can rest easy knowing you’re receiving the best rates. Your relationship manager will conduct continual qualification monitoring and annual program reviews to monitor your account and alert you to potential savings.

Wind River provides an exceptional service with phenomenal customer service. It doesn’t matter if you are a new client or have been with them for 10 years, they always treat you like you are their most important customer.

Sheila Simpson, Southwest Health Center

The Right Technology

Making Your Payments Process Smarter

Wind River offers a variety of enhancements that drive patient payments and make your day-to-day operation easier and more cost effective. (enhancements and capabilities)

Wireless Card Readers – Take payments everywhere from the check-in desk directly to the waiting area at the time of service.

Contact Cadence Models – Understand the ideal method for contacting individual patients as well as the optimal frequency and most compelling content.

Propensity-to-Pay – Using more that 200 predictive variables, we can enable you to understand which patients will pay, when they will pay, and how much they will pay so you can make smart billing decisions, such as:

Which patients will need payment plans

Which patients will need a referral to 3rd party financing

Who will pay without Early Out service

Which accounts qualify for charity

Wind River can provide you the services and technology to accelerate your payments.

The Importance of Security

Securing Your Patient Data is Vital

At Wind River, we take data security very seriously. Because healthcare data can be extremely valuable in the wrong hands, it can be deadly to both your reputation and your bottomline if it is accessed. In fact, the hard cost to a provider is significant, averaging $355 per record breached. That’s why we have a dedicated team of security professionals assigned to monitor your account and help you maintain a proper security posture.

While most payment processors will mention security, many neglect to put it as a central component of their services. We do. If your current processor hasn’t talked to you about security in the past 12 months, you are at risk of a data breach. Don’t be the next security breach headline.

Our goal is to help you become and stay PCI compliant, and we provide you with the tools and knowledge to do so. Think of us as your data breach emergency kit.

I found them very helpful from the start, and they continue to be helpful four years down the road!Lori Peer, Beloit Health System

Integrating with Key Systems

Integration with Your EHR

Offering payment acceptance through multiple patient-friendly channels is beneficial in reducing the amount of days your patient bills are in AR. If they’re not integrated with your EHR or EMR, they can be painful and costly to reconcile. Proper integration can significantly reduce the amount of rebilling and duplication, which improves your patients’ overall experience.