Testimonials

11 thoughts on “Testimonials”

Fawdon Park Pharmacy

“Rokshaw have been second to none in the polite, accurate and concise way they deal with telephone ordering and queries. Response time to any questions which need further investigation have always been very favourable.”
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“The pricing of products obtained from Rokshaw is very fair with an easy to understand structure allowing products across the board to be ordered all achieving the same level of discount on Drug Tariff lines so there is no need to look elsewhere.”
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“In all the time I have dealt with Rokshaw, I have never found any reason for complaint. The products always arrive on or before the stated delivery time and are packaged safely and professionally. The necessary paperwork always arrives with the products and contain full information to allow accurate endorsing of prescriptions. Certificates of Conformity are always enclosed with products when necessary.”
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“All in all, I have always been very satisfied with the level of service I have received from Rokshaw and see no reason to look elsewhere when ordering “specials”.”
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Newcastle

“We have been working with Rokshaw for almost 3 years now and have always received an excellent level of customer service. We appreciate being able to deal with such friendly and knowledgeable people at Rokshaw who always go the extra mile to help us deliver a first class service to our patients.”
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“As a business we regularly review the competitiveness and effectiveness of our suppliers and have found Rokshaw to be very fair and flexible in their pricing structure. We are pleased to conduct business with an ethical specials supplier who doesn’t inflate non-tariff specials”
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“We have patients that return to our pharmacy for their specials dispensing as they are reassured by the consistent quality of the medication they receive. The team at Rokshaw help to make our life easier in pharmacy by providing paperwork on time and in a very user friendly format.”
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Peterlee

“Customer service is second to none. Prompt, efficient and friendly service from knowledgeable and experienced staff. No query is too hard and you’re kept informed about the progress of the order throughout. Excellent.”
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“An extremely competitive pricing structure for both Tariff and Non-Tariff lines with a very generous handling fee. Well worth checking out!”
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“Product Quality is always spot on! Whenever I order I can be confident that the correct product will arrive by the specified date with all the necessary documentation. I also find the endorsing guide extremely useful. Gone are the days of incomplete endorsing!”
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Fence Houses

“Rokshaw always provide a highly efficient delivery service to the pharmacy meaning patients obtain specials as quickly as possible. Staff at Rokshaw are always friendly and helpful and resolve any queries straightaway.”
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West Cornforth

“The next day delivery service that Rokshaw provide is excellent. Customer service is very good and always helpful. Clear and concise documentation always provided with orders. I’m very thankful for the continuous good service that Rokshaw provide my pharmacy.”
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Bristol

“Excellent service & really pleasant. They know what they’re talking about. They are always so helpful. Delivery is absolutely fantastic. Amazed with the next day delivery service. Documentation provided with the product is really helpful for endorsement purposes. For a company up in the North East, their next day delivery service for us, a pharmacy in Cornwall, is superb.”
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Penzance

“We have used Rokshaw as our supplier of Specials since July 2014. The service is outstanding—calls are answered swiftly by the same few members of staff, who know us. Orders and queries are dealt with courteously and efficiently. The orders are filled rapidly (usually arriving the following morning in West Cornwall, from Sunderland!). The pricing structure is clear and straightforward. We are delighted with the service from Rokshaw—in my opinion the best company we deal with.”
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Cornwall

“Great service. Queries dealt with quickly and professionally. The cheapest pricing structure that we can find after comparing. Never encountered any problems with the product received. Product quality is always ensured when ordering from Rokshaw.”
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Falkirk – Scotland

“Staff are helpful and friendly. Next day delivery ensures a fast, effcient service compared to others used. They always go out of their way to help us. DT pricing is sensible from Rokshaw. Very happy that the paperwork & CofA’s come with the product, rather than separately. Their overall service just works.”
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Sunderland

“All the staff are extremely friendly and helpful and ordering is incredibly straight forward and easy. Pricing Structure is simple and most importantly transparent. The service levels ensure that we use Rokshaw for all of our specials. The specials have always been provided as requested and Rokshaw have been able to offer alternative flavours, etc, if requested.”
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“Overall, I would describe Rokshaw as the most straight forward and helpful specials company I have used, and I cannot recommend them highly enough.”
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North Yorkshire