Privacy POLICIES

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the “Data Protection Rules” defined as “The from time to time applicable laws or regulations in respect of Processing Personal Data, including but not limited to, from 25 May 2018 Regulation (EU) 2016/679 of the European Parliament and of the Council (the “GDPR”) as well as supplementary local adaptions and regulations in respect of data protection. (“GDPR”), the data controller is NIBE Energy Systems Limited (registered number 5764775) which is a company registered in England with the address of Unit 3C, Broom Business Park, Bridge Way, Chesterfield, S41 9QG

Information that you provide to us by registering with www.nibe.co.uk (“Our Site”) or by filling in forms on Our Site.

Information provided at the time of completing your Product Registration details on Our Site.

Information provided to us when you request goods, services or information from us.

Information that you provide to us when you write to us (including by email).

Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us.

Information that you provide to us by completing surveys or participating in promotions or prize draws. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own research purposes or otherwise and the resources that you access on or from Our Site;

Information obtained by us from third parties in accordance with GDPR.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, age, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary.

We do not carry out automated decision making or any type of automated profiling.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve Our Site and to deliver a better and more personalised service. They enable us:

To estimate our Site’s audience size and the usage pattern of visitors to Our Site;

To store information about your preferences, and so allow us to customise Our Site according to your individual interests;

To speed up your searches;

To recognise you when you return to Our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of Our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to or visit Our Site.

Please note that our advertisers may also use cookies, over which we have no control.

Where we Store and Process Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us via email or Our Site is stored on our secure servers or the secure servers of third parties authorised by us.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Uses Made of the Information

We may use information held about you in the following ways:

To facilitate the provision of goods and services made available by third parties through Our Site.

To ensure that content from Our Site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you have requested, but only where you have explicitly consented to be contacted for such purposes.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

To allow you to participate in interactive features of Our Site, when you choose to do so.

To notify you about changes to Our Site, goods and/or services.

With your express consent we may also use your data, to contact you by Electronic Means (fax, telephone, email or SMS) to provide you with information about goods and services which may be of interest which are similar or complementary to or which otherwise may enhance the type of goods that you as a customer of one of Our distributors or retailers have previously acquired (details of which goods you will have provided when completing your product registration details on Our Site or otherwise. We call this type of information “Product Updates”.

If you are not such a customer, we and/or any third party that we permit to use your data will only contact you by Electronic Means to provide you with information about goods and services which may be of interest to you if you have consented to this.

If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to third parties for the above marketing purposes, please let us know.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users

Disclosure of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about customers of our products will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Website Use and/or other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations, such as credit reference agencies and fraud prevention agencies, for the purposes of fraud protection and prevention, credit risk reduction and to pursue debtors.

If we use a third party to host the servers on which your personal information is stored.

In any other manner mentioned elsewhere in this policy.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at any time at: The Data Controller, NIBE Energy Systems Limited, Unit 3C, Broom Business Park, Bridge Way, Chesterfield, S41 9QG.

Our Site may, from time to time, contain links to and from the websites of our customers, distributors, retailers, suppliers, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites

Access to Information

GDPR gives you the right to access certain information held by us about you. Your right of access can be exercised in accordance with GDPR. We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Click here to access or amend your personal data.

Change to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page, and, where appropriate, may be notified to you by e-mail. Therefore, we advise you to revisit this page regularly.

For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.

Whether it's a cool winter day or a hot afternoon in the summer sun, we need a balanced indoor climate that allows us to have a comfortable living day regardless of the weather. Our wide range of products provides your home with cooling, heating, ventilation and hot water so you can create a perfect indoor climate with minimal impact on nature.