uatraveler1k, You've nailed it!!! It's all about the moon! Last week I couldn't log in using safari on a mobile (apple) device. This week I can. Last week and this week, I still can't log in on Chrome (using W10). Last week I could login using Edge, now I can't. Last week I couldn't login using Explorer, now I can! In every scenario, I have to login using both my MR# and password, at least twice. Even though the system is supposed to 'remember me,' I still have to enter my rewards number twice.

I agree completely. Marriott.com has been a mess for a year now. VERY difficult to navigate and more bugs than a back yard in July. Now I am even seeing availability missing that I can get by calling in. Can't remember the last time a folio was emailed to me. Insiders-requires me to login to marriott.com??

It is so freaking difficult to search on Marriott.com and navigate the website now.

I have been in sales for many years. The second golden rule--aside from being a man (or woman) of your word-is not to make it difficult for customers to spend money with you. Marriott has made that more and more challenging.

Glad to see I'm not the only Insider who's lost their mind over something Marriott today... I've had to email or call Marriott more times this year alone than the number of days that have passed this year!!! Missing bonuses, missing credits, incompetent MR reps, missing points, reservations switched (at the hotel) not by me to a different non-bonus rate, which ended up as the SAME RATE - therefore no bonus points awarded (already had issues with the same hotel on a previous stay, so I've canceled future stays with them), missing rollover nights (based on missing nights last year) - then once nights were added, rollover wasn't adjusted so had to call back AGAIN, a contract that I tried to get updated prior to signing and contacting the rep multiple times only to find out they'd already awarded the rooms to a group (back in the summer!) - tried to switch this same contract to another Marriott and they had staffing issues of their own (just got the contract "finalized" today for this Group, from the beginning of November - through no fault of my own!!!)... I was "| |" close to losing my mind and posting an "'I'm so sick of having to contact Marriott over and over, and over... and over again to fix things that should have been properly credited!!!" series... I hear ya pey, the combination of faults and issues I've had (and still having) over the last 3 months is insane! Add in that you still see your real name instead of a user name because of an IT "feature" that turned bad with 'follows'...

pey, regrettably, the IT woes are consuming us. It has gone from bad to horrendously bad. The sheer volume of IT issues plaguing my Marriott experience is overwhelming. This post is a good start.... do we have a comprehensive list of all the IT issues with which we are currently dealing? I thought I recalled pluto77 posting one at some point. Can we resurrect and refresh? If not, we should post one, maybe it would help our friends the communitymanagers realize just how bad this has gotten. Perhaps they could share with their friends on the “appropriate team” how bad the technology customer experience is today. No company should allow this, particularly not a multi-billion dollar multi-national hospitality company. I sincerely hope the most recent uptick isn’t due to the migration with SPG, lest we are in for an even bumpier ride as integration nears.... ugh!

Although I don't have as many issues at the moment, the e-folio so far has a 100% failure for me (ok, just one stay so far). The app didn't even recognize that I was checked in when I was getting ready to check out after 3 nights.

My main beef is signing on consistently first time each time. I have to sign in at least twice and clear my history many times. The other thing that is just not right is that my stay and points data changes and is often not up to date. The app was down all weekend for me. I like the app, but making a reservation is painful and often does not have the same info as on Marriott.com.

If I didn't go to the web site everyday and find something amiss, it wouldn't be Marriott. Is this really the reputation that Bill Marriott was hoping for when he stepped down and put Arne in charge? Hey Arne!! How about you stop counting your stock options and start getting your arms around this quagmire!!

I guess, in a way, it's good to know it's not just me with missing folios; missing points; requests for adding missing points being ignored; missing bonus points, login issues, etc. At least the folios being sent is getting better for me. I thought it was just my hotel (a Renaissance). When I stay at other Marriot hotels folios get sent and points get posted right away. I wonder if it is a hotel IT issue and not a Marriott IT issue on some of this stuff.

I've only been able to log in to Insiders through the App on my Android phone. Have had no luck on the laptop with Chrome or Edge (W10 Explorer). What is going on? it's been this way since Saturday. And I haven't seen any response from community managers whom I can't seem to tag through the app.

Today is the 1st time ever I've received/seen the Jive errors on trying to log into MRI, everyone talked it up for me! Switched browsers, same issue, switched browsers again, no issues... hence, this post

And non-computer folks like yours truly. Using the desktop means I don't have to use my landline phone to call customer service . Keep on keepin' on Insiders, we're truly a hearty bunch (of what, we haven't quite decided ).