1>. All our products (rim, wheels, frames, other bicycle parts and carbon goods) are well packed and protected closely before shipping;

2>. SoarRocs Attn: Make sure you will check the package carefully before you sign to the courier;

3>. Please contact us ASAP if you find anything missing or package damaged, you will get prompt reply and swift help from SoarRocs team;

4>. We ship goods to many countries worldwide directly, usually via EMS, DHL, UPS,TNT express etc, Delivery time from 2 to 20 workdays, mainly depends on shipping method you choose and where you are located;

5>. Please contact us for shipping details before you place orders to SoarRocs;

A 1: Method 1- You can place sample or trial order via SoarRocs’Aliexpress store, or Online wholesale.

Method 2- Contact pre-sales or other trade messengers online, message your order demands, we will confirm your PO and send you PI, After you arranging payment for order, all next works will be fulfilled by SoaRocs team;

Q 2: What kind of payment do you accept?

A 2:Paypal, Bank Transfer, Aliexpress, Escrow, Credit Card etc.

We accept prepay and installment payment for long term wholesale buyers. Pease contact us for instructions if you want;

We promise you that all products we sell are in good quality, 100% original as well as totally new condition.There have complete inspection and strict quality tests before shipment. We always do our effort to avoid any quality problem.

Take rim and wheel for example, buyers can share 12 month quality warranty for clincher series, and 18 months for tubular series and MTB series. SoarRocs will repair or replace it free of charge if defective part occurs in first 3 months. You just need pay the postage if the defects happened from the 4th month to warranty period ends.

This warranty is non-transferable and valid to the original purchaser of the product only.

SoarRocs Return Policy

If you're not satisfied with our products, you can return it for a new replacement or refund with the following limitations:

1]Please contact us in time for any return. Email, Trade Messenger, Skype, Tel. are all fine.

Return without advanced notification will not be accepted;

2]Buyers have 30 days from date of purchase to return products;

3] Postage and labor cost are not refundable. Postage need be paid by buyers for a replacement;

4]Customized products like spokes order are non-refundable and not replaceable, including customized length or laced.

5]If your package arrives damaged in shipping, please take some photos and contact us immediately, we'll handle process for your return or replacement in time;

6]Customized products like spokes order are non-refundable and not replaceable, including customized length or laced.

7]Buyer placed wrong or regret about order are not refundable, please make sure your PO(purchase order) and check SoarRocs PI (proforma invoice) is same as your demands.

Attention Please

i>. Import duties, taxes & charges are the buyer’s responsibility. We will follow clients’demands to handle shipping bill which helps buyer declared value with their customs;

ii>. We are not responsible for any delays, accidents, customs delay or any other issues incurred by the Express companies or the weather;