I am unable to view live footage, and the system is not recording. I am using Xprotect GO with a current valid license. Yesterday I updated my Windows 8.1 OS and since then my client camera views have "stopped" above all displayed cameras. The Cam views have been still showing the last recorded footage before I updated my windows OS.

The management application "service control" shows all statuses are started. I can view live camera footage when I customize each camera thought the "advanced configuration" "hardware devices" in the drop down tree. Also, I am able to connect to the server via Iphone application, but the camera views show "connection lost" in each camera view.

This is definitely not a generic issue, but if no errors are seen in the Recording Server logs or no crash reports are found together with the log files, I would assume this to have external causes. And I will assume the configurations to be OK as well. I would start with checking the cameras, network and storage, and it could still be a simple license activation issue. Perform an online/offline Activation from the Management Application.The Windows event logs fro System and Application may also have a few clues as to what is wrong.

If this doesn't help to resolve the issue, please start a case with the Milestone Support. Thank you.

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