Grievance Procedure

CLIENT GRIEVANCE PROCEDURE

Any applicant for service or client may make a complaint about denial of service, manner or quality of service, or violation of the Legal Services Corporation Act, regulation, instructions of guidelines.

The grievance shall be presented to the Managing Attorney of the office orally or in writing.

If the Managing Attorney is unable to resolve the matter to the satisfaction of the client or applicant, the grievance shall be brought to the attention of the Executive Director of Legal Aid of Western Missouri, and the Managing Attorney shall advise the client or applicant about how to do this.

If the Executive Director is unable to resolve the matter, he/she shall advise the complainant that the matter may be presented to the Board of Trustees’ Grievance Committee, and provide information about the procedures for so presenting the grievance.

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