Vox Pop: Email via web CRM?

Most businesses and an increasing number of people (including me) are looking for friction-free ways for teams to deal with incoming public email accounts. Whether you're managing a home eBay company, fielding FAQs, or reviewing incoming resumes, it seems like there must be some good, lightweight web apps for teams to use and collaborate around.

Ron Richards just pointed me to Cerberus, and I've previously looked at DayLite, MailTank, and Sugar. I like the trouble-ticket approach in some ways, but I also wish it could be prettied up -- ideally including remote form submission from your own domains.

The Question to You:

Have you found a free or inexpensive web-based app that helps your teams manage incoming email and convert them into assigned tasks? Got one that’s great at template-based responses? Anything with the power of a support ticket app that’s a bit prettier from the user’s standpoint?

Exactly the same problem - emails from Clients lost in the wash of junk. We've started trialling Active-Collab, which has proved to be quite successful. Although our more technically savvy clients have adopted it happily, our internal management (less savvy) has struggled with the idea..

http://www.activecollab.com/

It is basically like old 37Signals basecamp, which we also tried, but which the aforementioned management couldn't get to grips with actually paying for project management software :(..

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