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Workforce Optimisation Solutions: Improve Your Return on Investment

Optimise Your Operations with Five9

Managing a call centre can be difficult, but with the proper processes and technology in place, you can be assured that quality and quantity performance are being maintained. Five9 delivers real-time and historic, actionable insights based on contact centre best practices. You get immediate answers to your most critical agent performance and operational questions. With the new iPad supervisor app, you can spend less time at your desk and more time coaching and developing agents.

Sentinel agents spend approximately 75% of their time taking inbound calls and the remaining quarter of their time placing outbound calls. Five9 helped get agents up and running more efficiently at the start of the workday and also improved supervisors’ ability to monitor agents on calls.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Boost Productivity with Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.