2. LEVEL TWO- ON SITE SUPPORT

In case the issue cannot be settled remotely, a Reference Ticket is generated on Netzone Ltd. centralized Trouble Ticketing System and field engineers are assigned from the relevant local support center to reach the client’s location. They stand ready to help troubleshoot or resolve any problems that customers may be experiencing.

Netzone Ltd. ONSITE SUPPORT WORKING STRATEGY

Netzone Ltd. field engineers operate CUSTOMER SUPPORT directly from our varied location sites in order to reach the client’s scene as soon as possible. Our field offices have experienced engineers and are fully equipped with necessary tools and spare parts equipment for any quick replacements at client sites.