What is JotForm?
JotForm is a freeonline form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

First of all, sorry for the inconvenience. I checked your account, form and replicated the same error. Now, I cleared the form caches of your account. I suggest you to try it again.

Alternatively, if you set your "Reply-to Email" setting as a email field's name which is in your form, Upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.

To do that,

1) Open the current "Notification".

2) On the appeared window, click to "Reply-To and Recipient Settings".

3) On that screen, change the "Reply-to Email" as a email field's name which is in your form

If you need extra information, please let us know.

Have a great day.

Answered by
blackstarchris
on October 21, 2015 at 06:46 PM

Hi Mert,

Thank you for your response but the same message " Oooops...Reached your limits!" is still popping up.

what else can be done?

Have we reached our limit on our account?

Kris

JotForm Support

Answered by
Chriistian
on October 22, 2015 at 12:13 AM

Hi Kris,

There is an hourly limit on sending email in JotForm. This was implemented because of the abuse of spammers, they have been using the server to send spam messages. Paid account user has a limit of 100 emails per hour. Once you reach the limit for the hour you will not be able to send email.

Do let us know if you need further assistance.Regards.

Answered by
blackstarchris
on October 22, 2015 at 12:45 AM

Hi team,I don’t believe that is the issue we are having as for the 36 hours + we have been unable to send 0 email back to customer at all.Any other suggestions why this maybe happening.Kind Regards,Kris JonesCustomer Liaison | +61 02 9557 8656info@blackstarpastry.com.au Instagram | Facebook | Twitter www.blackstarpastry.com.au ...

JotForm Support

Answered by
Chriistian
on October 22, 2015 at 02:16 AM

Hi Kris,

Let me escalate this issue to our development team for them to further check the issue. We will inform you on this thread once this issue has been fixed. Sorry for the inconvenience.