The item hardly worked at all......eyes went red a few times and head spun a few times but no matter what I did, I could not get the product to work consistantly, until it died. What do I need to do to get a refund or exchange the product for another one?

We have partnered with Global Shopex, a trusted third-party to fulfill orders for our international customers. If you live outside the United States, you may purchase from our website using the Global Shopex service which is integrated with our shopping cart. When you are ready to checkout, simply click the INTERNATIONAL CHECKOUT button on the shopping cart page.