Please ignore that other message aimed at Audrey it looks like its ended up in your question meant for someone else sorry about that. OK looking into this with panasonic (we are service agents)there is a firmware upgrade for the set here http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/eu_2015/down_eu_uk_cis_03.htmlPlease click the above link Firstly using that procedure check if your firmware is the same version as what is in there if it is do not go any further but come back here, if its not the same version carry on with the upgrade as described thank you A positive rating is appreciated thank you if all is well if not simply come back without rating RegardsAnthony

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