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Reviews for Mergenthaler Transfer & Storage

4.6/5.0 Average Rating 49 Reviews

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Jen

January 22, 2019

I called Mergenthaler in Bozeman months before my move, and had the great pleasure of speaking with Erin Headdy. Her knowledge, professionalism and friendliness sealed the deal on my decision choosing United Van Lines.

Gail

December 10, 2018

It was great ---Amanda was terrific. I had used MERGANTHALER/United in Bozeman MT in 2014 and Amanda was there. I chose to use Merganthaler/United because of HER! (I would like the opportunity to elaborate on this decision please!).The packers were wonderful and caring at my home.

Susan

November 21, 2018

From start to finish, a move that could have been difficult was made easier than I'd thought possible.

Barry

November 17, 2018

Very hard on us. Driver Rod was very good and helpful. Loading crew in Bozeman were a mixed lot with some great and others a disaster. Packing not finished on day 1 and on loading day van did not leave until 8:30 PM and we still had to clean the house. Unloading was rushed and one mission cabinet damaged and spider lamp is missing parts-one washer/nut broken. On another note there was little rhyme nor reason to packing. Lamp harps found in box separate from either lamps or shades and several cups from china sets were in unrelated boxes as were some of the crystal stemware. No damage to any off the boxed goods. A final comment Driver Rod was a savior and should be commended.

Tina & Doug

October 29, 2018

Packing and loading was well done. Repacking off site resulted in blended loads which caused unloading to be more difficult. This effort maximized the load but affected the unloading process.

Susan

October 15, 2018

Erin from Merganthaler was excellent!

Jordan

October 12, 2018

Movers were great at both ends.

Sally

September 11, 2018

the drivers (ones who loaded the boxes and stuff) were excellent - John Woods and his brother Nick. The best we've had over the years

Dennis

August 16, 2018

Great team! Beginning with Erin and Amanda in the front office and ending with Ray in the van.

Paul Dueringer

August 15, 2018

Your people were very professional and extremely friendly!

Ellen

May 7, 2018

I was very impressed with the professionalism of the driver and the crew at both ends of the move. It went quickly and they were respectful of me and my things.

Manda

April 30, 2018

This is my 4th move with Mergenthaler.
It was too bad that there was not a driver the day of the loading into the truck on 3/28 so all belongings went into storage, which of course meant in and out twice instead of once!~ rough on furniture.
So one chair had a crack, both standing lights were damaged.

Chris

April 30, 2018

All the people worked equally efficient. I did not interact with the packing or loading crew as I was not there during that time but the driver and crew chief were accessible and knowledgeable. I could tell the driver had a lot of experience. He had answers for all my questions.

Jerry

April 9, 2018

Everyone was supberb in working with us from the planning to staying in touch to packing and delivery and unloading. Very impressed with everyone and we would definitely recommend to anyone!!!

Ben And Paula

March 21, 2018

Have used United for past moves. As far as I am concerned, no other company comes close.

Libby

February 6, 2018

Our overall move experience was very, very good, from the very beginning of placing the original call dealing with Erin and Amanda, to the delivery of our household goods with Jeff, it was excellent service. We were very impressed.

Gus

January 16, 2018

The Bozeman crew answered all my questions timely and with a very friendly attitude. The Appleton crew for delivery was awesome as well

Donna

December 19, 2017

Professional from start to finish. Amanda Hofer in Bozeman, MT is a jewel!

William

December 12, 2017

All the people who were involved were absolutely wonderful, friendly and professional.

Tammie

December 1, 2017

After living in the same house for 30 years, we moved our entire household and shop from Montana to Oregon. It was a challenging and emotional move for our family Without a single exception, the staff was helpful, positive, accomodating, and fun to work with.

Alexis

November 14, 2017

Everything except the communication from the coordinator was great.

Cindy

November 13, 2017

Pretty good until someone unloaded my container AND LOST A BOX!!!!!

Carol & David

November 10, 2017

We were pleased with the service and enjoyed working with all the personnel involved in our move.

Dana

November 4, 2017

The packing team in Bozeman did a great job, nothing broken; all packed with respect for my stuff. Transport guy, Rod was very organized and communicative on both ends. Sierra Vista team unload did a great job, on-time and in prep and unload of truck. Only issue I had, which is kind of a weird thing to note is that I had cleaned bathrooms and left on open for use. I closed both doors and yet they were used and left in gross condition (lead guy obviously didn't feel well). I knew because he used designated downstairs location and it was in same condition after use. Point is to have them ask, and clean up after themselves.

James

October 23, 2017

This move with United Van Lines was outstanding. The coordinator Erin was excellent and efficient. The driver, Jeff, was also outstanding. Nothing like the previous move we had with Suddath and United Van Lines in May of this year (2017 from Irving TX to Bozeman MT. That was a disaster due to misinformation by the Suddath coordinator and her supervisor. Kudos to Coordinator Erin and Driver Jeff. They did everything they said they would do.

Susan

October 8, 2017

Very helpful customer service and friendly, efficient movers. My move was complicated by Harvey, and I appreciate the flexibility in moved dates

Carrie

October 3, 2017

The movers were prompt, efficient and extremely courteous throughout the entire move. And the moving van arrived at our new destination far sooner than originally anticipated which was amazing to have our things that much sooner!

Michael

September 26, 2017

United is professional all the way around. They treated us with respect. The only snag is we lost one 2-drawer nite stand containing the wife's socks. We are on a fixed income and it will be difficult to replace that and its contents.

Vicki

August 31, 2017

This was about the easiest move we've done (out of 14). From beginning to end, it has been a very pleasant experience.

Larry

August 23, 2017

Everything went as it was supposed to. We received excellent cooperation and service from Merganthallar in Bozeman

Ginni & Nick

August 16, 2017

Drivers show up when they say, are
invariably pleasant. Do not toss
belongings around with no care.

Theresa

July 25, 2017

Great staff--both those who came and estimated my move all the way to the driver Larry who deliver my goods.

Michele

July 24, 2017

Overall, the move was well executed. Contact was immediate when I had questions. Very happy with results.

Maria And Kurt

July 18, 2017

Every aspect of our move was handled with the same excellence in customer service. Each employee we encountered was respectful, responsive, polite, well mannered and above all took care to handle our move and goods with the least amount of stress and anxiety.

Jana

July 13, 2017

The Mergenthaler team from Bozeman was terrific!!! Dane, Erica and Gabriel are super people! The two Portland workers that we had were : one very good and one not so much.

M Dale

July 6, 2017

On a whole we had good luck with most all concerning our move. We did feel that some of our items weren't treated with the respect and care they should have been. Dryer door has paint from the molding in our prior home, plus several of the boxes were really in poor condition when they got to our new residence! So far all "complaints" have been taken care of to our satisfaction--though we aren't totally unpacked. Have our china and all our kitchen items to get out of boxes! We do appreciate all of the hard work the packers, drivers and delivery helpers gave to us!

Kate

June 27, 2017

The guys were polite and efficient. They were hard working and very personable

Patti

June 15, 2017

The movers at both ends were hard workers. Had several lampshades broken because they were stuffed with blankets. The worst part of the whole process was/ is getting rid of the boxes and papers.

Nancy

June 12, 2017

Driver and helper were very competent, efficient and friendly. I was only present at the load up end of the move so can't comment on the driver, etc at the other end, but apparently everything arrived in good condition.

Jonnie

June 6, 2017

United Van lines provided me with the guidence I needed to make the move from Montana to Vermont with little to no stress. The whole team was and is amazing.

Don

June 1, 2017

Everyone was professional, kind and caring. They all deserve special consideration

Stephen

May 24, 2017

Morgenthaler was great from first call and follow up right through to delivery was great. Always pleasant and professional. Could not have been more helpful and accomasating

Mike & Cecilia

April 18, 2017

We especially want to commend Gabriel on his efficiency when we moved in.There was to be 2 others to help him unload and they were a couple hours late. He went ahead on his own and unloaded many items. He was especially diligent in making sure that each item was checked off when unloaded.We appreciated his business like approach to the move. he was awesome.

Erin

April 13, 2017

We worked with Erin Headdy and Dane Murphy at Mergenthaler and they were very helpful.

Monica

April 7, 2017

Great driver, great loaders - great overall service

Herb

March 27, 2017

Everything that involved your part of our move was timely, friendly and very efficient.

Cherie

February 28, 2017

Very nice and respectful people across the spectrum and timely pick up and delivery.
Unfortunately I have had damage to 2 high value dressers, a wheel broken off a
Chest and a big scratch across the top, a handle broken off an oak curio cabinet and have one piece completely missing after going through all my belongings. I believe it was delivered to the other customer on the truck. I believe this because I was given an item I did not recognize that was part of the other delivery on the truck. I returned it promptly for proper delivery.
It angers me that I had one bowl broken out of EVERYTHING I packed and all these issues with the blanket wrapped items by your professionals. I expect better than this when I pay $5200 for your company to do its job. As far as HR I very much enjoyed your employees. I just plainly expected my items to arrive intact. My items were only on your truck from Wednesday Sunday morning. I deserved better than this when trusting you with my valuables.

Austin

February 15, 2017

Got the initial estimate wrong and added $600 more. The dispatcher constantly called me over several days asking where they can unload my things for a place I barely know, then he got upset that I couldn't let them unload first thing in the morning when I told them I still didn't have keys for my new home and the leasing office didn't open until 9 AM.

William

January 26, 2017

There are three issues the brought down our experience with this move. 1. The packing crew is our main issue since they were not good, they packed things they were asked not to and they didn't pack things they were asked to pack. The boxes were poorly marked. There was no attempt to identify the important contents of each box. 2. There was poor coordination with the loads because the first load on the truck did not leave room for all of our items and a second truck had to be brought in at the last minute. Consequently, that part of our goods arrived two weeks later. 3. The unloading of the first truck was pretty disorganized and didn't allow time to check the boxes and place them in the proper order.