Call Centre Operations Manager Interview Questions

A call centre operations manager interview questions are the questions asked to an individual sitting for the interview for the position of a call centre operations manager. A call centre operations manager is responsible for looking after the overall operations in the organization and thus their interview questions should be framed in such a manner so that it helps to analyze the skills sets of an individual which are needed for this job profile.

Sample call centre operations manager interview questions

Please run us through your resume?

How many years of work experience do you have in a call centre?

Is this your first job in the position of a call centre operations manager? Are you confident that you would be able to carry out your role in this position effectively?

You have done your MBA with specialization in operations from a reputed business college. Do you think that you this degree will practically help you in carrying out your role as call centre operations manager?

According to you what are the essential qualities needed in order to be an effective call centre operations manager?

Are you aware about the responsibilities of this job profile?

Do you feel that you have motivational powers so as to lead a team of employees?

Being a call centre operations manager, you might have to travel and even work overtime when needed. Do you have any problem with this?

This job profile may require working in odd hours, are you OK with it?