Liz Fowler

You all know what it’s like the minute the kids catch a glimpse of the top of the golden arches as you’re driving in to an unfamiliar town – there are squeals of delight, they start foaming at the mouth and despite the box of shapes and apple they have just eaten (with the core uncaringly dropped on the car floor), they’re instantly famished!

The weather is starting to warm up, the birds are chirping and there’s a buzz in the air. Does the rise in outside temperature have the same effect on you as it does me?

How many times have you heard horror customer service stories? You know the ones – bored assistants that look like they don’t want to be there; being spoken to rudely, or down to, by a manager; having to pay for a repair job even though the problem wasn’t fixed. Read More