How to return a faulty item

If a product develops a fault within 30 days of purchase, we’ll simply exchange it for a brand new one under our returns policy You can also return it and get a full refund

Pop into your nearest Vodafone store with your product and proof of purchase where our retail advisers will be able to help you

From day 31, we’ll need to check and test the product for you – please get in touch, either by visiting your nearest store, or by calling us on the above numbers. If this confirms a fault, we’ll repair the product, and, if it’s covered by the manufacturer’s warranty, there won’t be a charge

If there’s any damage to a product, it won’t be covered by the manufacturer’s warranty. If it’s damaged rather than faulty, we’ll let you know how much the repair will cost