Our Work

Big Data Fraud Analytics: Banking

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Keywords:

Big Data, Big Insights, Hadoop, IBM, SPSS, Streams

Project Overview:

A multinational banking client was facing problems with their existing fraud detection infrastructure. The rate of false positives was unacceptably high, driving up investigation costs; also, the legacy batch-centric infrastructure was having difficulty adapting to modern expectations of near real-time analytic insights.

Client Challenges:

The overall problem space had aspects of both batch-oriented and real-time/in flight streaming analytic processing needs

The solution needed to consistently support the same statistical models and rules across real-time and batch processing components

The solution needed to support real time and batch text analysis in a consistent manner

Concord Solutions:

Concord worked with IBM Global Business Services in designing and developing the InfoSphere Streams portion of a larger BigData Proof of Concept/Proof of Technology leveraging InfoSphere Streams, InfoSphere BigInsights, and SPSS for a solution that spanned the BigData at Rest and BigData in Motion portions of the problem space, with common/shared implementations of statistical model and rule portions (SPSS) and text analytics functionality (IBM Annotation Query Language). As of this writing, the project is moving forward into a Pilot phase to perform fraud analytics processing in parallel with the existing legacy system.

Big Data: Customer Analytics

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Keywords:

Big Data, Hadoop, IBM, Streams

Project Overview:

In the telecommunications industry, good consumer analytics are the key to increasing product offer uptakes and reducing churn. As a national telecommunications leader, our client understood the need to provide highly customized ad content presentations to customers on their various account management web pages, as well as the challenges of providing customized analytics-based responses in a timely manner without compromising the quality of the interactive web browsing experience.

Client Challenges:

Critical need to increase offer uptakes while reducing churn

Tight performance thresholds

Concord Solutions:

Updated and extended existing flows in an environment with tight performance constraints and expanded functionality to include additional configuration options in prioritizing matches of products with a customer’s particular likes and needs

Researched and performed usage Proofs of Concept using new customized vendor library features for categorizing Web URLs to help discern customer interest and intent from Web browsing clickstream data

Client Success:

Additional weighting criteria increased offer uptake and reduced churn without compromising strict service level agreements on recommended service response times

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Keywords:

Project Overview:

As a result of merger and acquisition, a large healthcare provider maintained multiple applications solely for historical reporting with a high annual cost of maintenance and support. They reached out to Concord for assistance in Decommissioning 60 systems.

Client Challenges:

IT staff wanted to support information governance, compliance, and electronic health records management while reducing operational and application costs

Outsourcing data centers to Dell increased costs, with space, power, and maintenance fees based on data consumption rather than usage

Concord Solutions:

Worked with staff to review customer requirements for 60 systems

Configured necessary IBM Optim data connections to source files

Collected metadata for each of the systems (files, table counts, row counts)

Analyzed standard reporting access to archives

Analyzed standard reporting needs for 80% of the primary reporting queries (as a standard query for each system within a classified system type)

Client Success:

The Organization was able to retire 24 of 120 targeted applications and deliver ROI in one year

Products

Partners

IBM

Why Are We A Partner?As a value-added reseller of IBM software, we will implement software products to improve your organization’s efficiency as well as deliver pre- and post-sale consultative services to customers, including installation, configuration, performance tuning, application development and customizations.

Our partnership with IBM, along with our deep z/OS and distributed system expertise uniquely position us to address complex data and system management challenges facing our clients.

We work with our clients to recognize issues first. Then build a customized set of solutions tailored to their specific needs, creating faster deployment and increased bottom line return.

Software Products We Represent:

InfoSphere Optim

PureData for Analytics, InfoSphere Streams, InfoSphere Big Insights

InfoSphere Guardium

InfoSphere Discovery

FileNet

Data Stage, Quality Stage, MDM Server

z/Os – Mainframe

Tealeaf

Worklight

Solutions We Excel At:

TDM

Data Privacy

Data Archiving

Application Retirement

Big Data

Data Security

IBM IIS Foundation Tools

TIBCO

TIBCO is a provider of infrastructure software to help gain real-time predictability.

Why are we a partner?We have consistently delivered quality TIBCO solutions for our clients using a combination of experienced resources, mature processes and standards-based, custom TIBCO implementation expertise. Through our TIBCO partnership we possess the know-how to deliver a broad spectrum of solutions to our clients to provide them with a competitive advantage in their industries through ability to capture information at the right time and act on it.

BrightWork

Why are we a partner?Concord has partnered up with BrightWork to help provide our clients with the ability to instantly deploy an affordable amount of project and portfolio management, delivering immediate visibility and control.

Software Products We Represent:

BrightWork

Solutions We Excel At:

Project Management

Portfolio Management

Resource Management and Team Collaboration

Project Cost and Budgeting

Reporting and Metrics

Terracotta

Terracotta is a SoftwareAG company focused on providing in-memory data management and Big Data solutions.

Why are we a partner?Concord’s combined expertise with Terracotta’s BigMemory solution, can help you better manage Big Data to reduce developmental and operational costs, speed up mission critical applications and achieve multiple application service levels. With BigMemory, we can help deliver ultra-fast access to hundreds of terabytes of in-memory data, slash fraud detection from hours to seconds, speed up web access for e-commerce and boost output to meet SLAs.

Solutions We Excel At:

Big Memory

Enterprise Ehcache

Enterprise Suite

Event Stream Processing

Quartz Scheduler

Universal Messaging

Web Sessions

Software AG

SoftwareAG helps organizations achieve their business objectives faster through big data, integration and business process technologies.

Why are we a partner?Concord has partnered with SoftwareAG to provide our customers with the opportunity to drive operational efficiency, modernize their systems and optimize processes for smarter decisions and better service.

Software Products We Represent:

Terracotta

ARIS

WebMethods

Alfabet

ADABAS

Appian

Appian accelerates the pace of production and enables intelligent business action through a modern work platform that drives awareness and knowledge.

Why Are We A Partner?Our partnership with Appian enables us to provide our clients with Business Process Management (BPM) tools to control data, processes, documentation and collaborations. All of this can happen in one environment, on any device, through their social interface.

KOFAX

KOFAX is a leading provider of smart process applications that simplify the business of information-intensive customer interactions.

Why are we a partner?Concord has partnered with KOFAX to better enable clients to discover and address critical issues that would lead to operational problems or missed opportunities if left unnoticed. This in turn will positively impact operational efficiency and mitigate the risks of non-compliant operational processes.

Software Products We Represent:KOFAX Total Agility (KTA)

Solutions We Excel At:Smart Process Applications

infogix

Why are we a partner?Concord has partnered with Infogix to provide clients with automated information control across business operations for early detection of inaccurate, missing or in-process data with the goal of reducing errors and improved efficiencies.

Solutions We Excel At:

Automated and Independent Controls

Complete, End-to-End Validation

Non-Intrusive or Embedded Processing

Flexible User Interface

Flexible Reporting and Outputs

Analyze Historical Results

SAS

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market.

Why Are We A Partner?Concord is a services leader across data management domains including the development of Extract, Transform & Load (ETL), data warehouse, data governance, big data and architecture solutions. When coupled with these solutions, our partnership with SAS will provide clients with advanced statistical analysis, business intelligence and predictive modeling tools to further allow them to take advantage of business opportunities such as expanding sales, growing revenues, reducing expenses and identifying new market opportunities.