The European Contact Centre and Customer Service Awards are the largest and longest running in the customer contact industry. The awards recognise organisations that are delivering exceptional customer service and who are leaders in their field.

The awards ceremony, hosted by BBC News’ Fiona Bruce, will take place on 28th November in London following the final judging stages.

Steve Cass, People Director, MarketMakers commented:

“We were absolutely delighted to hear the news this morning. This recognition is testament to the hard work of our Learning & Development team and all of the MarketMakers staff who enjoy attending the business school on a regular basis.”

Good luck to our fellow nominees, we look forward to meeting you all in November!