3CX

Wizards offer the 3CX Software Based VoIP PBX; this is a phone system that runs on a conventional computer rather than a dedicated piece of proprietary hardware. This computer may be located on your premises or remotely in a data centre meaning you have options over the availablity of your phone system.

Simple Migration to 3CX Through One Number Concept

Migration to 3CX is straightforward as you can migrate your existing numbers and 3CX includes the options to make and receive calls via a traditional desk phone, a softphone on a workstation or laptop or a smartphone.

Import existing phone numbers

Use any UK geographic code area.

Use any UK non-geographic and low cost 0303 and 0333 numbers charged to the caller at local call rates

3CX Management of Moves Adds and Changes Via Easy to Use Interface

PC and Mac 3CX Softphone Support

Softphones are software applications that run on a local workstation or laptop. Their purpose is to allow you to make and receive calls via that machine using your conventional extension number. 3CX includes softphones for Mac and Windows enabling you to make and receive calls via the office phone system even whilst out of the office without additional licencing fees.

Android and iOS 3CX VoIP Apps

The 3CX Phone VoIP clients for Android and iOS means you can take your extension with you wherever you go. Using these apps means you can use your smartphone from anywhere in the world allowing you to make and receive calls using the one number principle above. You can also set your status to away, available and out of office as required and you can see the status of your colleagues’ extensions. The 3CXPhone VoIP clients for Android and iOS are continuously updated and tested ensuring their ongoing reliability. Remote firewall issues are dealt with using the inbuilt SIP tunnel/proxy and allow PUSH notifications to save on battery life.

Call Recording

3CX facilitates the following call recording options:

Record all calls.

Record a fixed percentage.

Record calls on demand.

Hunt Groups

3CX can be set to call multiple extensions or sequential extensions as required meaning calls are answered by the staff member most appropriate to dealing with the enquiry. Each hunt group is allocated an incoming outside number, and an extension number. A call coming in to either number can be set to:

Ring all the phones in the group at once

Ring each phone in turn, starting with the extension that least recently rang

Ring each phone in turn starting with the extension which has been idle longest

Twinning

3CX includes twinning which allows you to twin your extension with a mobile, home landline, or any number of your choice. In this way a call, internal or external, rings your extension and simultaneously your mobile or other twinned phone and you answer the call on either device.

Flexible choice of lines

3CX supports traditional phone trunks from individual PSTN (ordinary) lines, ISDN2, and ISDN30, and also supports VoIP based "SIP Trunk" connections - in whatever combination suits you. Wizards provide phone lines with non-geographic numbers (e.g. 0808, 0300) and geographic numbers for any location which means you can have a "London" number even if your offices are in Amersham, if that suits your purposes.

For more detail on 3CX and other services contact us on 0333 241 7707 or use sales@wizards.co.uk.