Good to know it is not an unheard of thing for this to happen , if not disappointing. I feel sorry for people that aren't tech saavy .
Mine is plugged into a surge protected power strip. After this, I think its time to get a new UPS anyway.

You're right! a power strip won't work, but a surge protector will. And an APC backup as stated before will also work and is the best solution for any pc related product. and since a power surge is the cause for it. Surge protector is the first line of defence.

You're right! a power strip won't work, but a surge protector will. And an APC backup as stated before will also work and is the best solution for any pc related product. and since a power surge is the cause for it. Surge protector is the first line of defence.

My strip is supposed to be surge protected. Didn't help obviously. Tax free weekend here, so good time to pick up a new UPS.

I did all of this. I now have a solid green power light but still no connectivity. Netgear genie gives me this message:

The router Internet port has no connection or the connection is loose, or the connection settings are not configured properly.
Opening router configuration for you to check. The user name is admin. The default password is password.

I did all of this. I now have a solid green power light but still no connectivity. Netgear genie gives me this message:

The router Internet port has no connection or the connection is loose, or the connection settings are not configured properly.
Opening router configuration for you to check. The user name is admin. The default password is password.

ok. to make it simple you should extract the rar file with the firmware update in it and just put it in your C: folder. So when you go into CMD
you can find it easier. now when you open it...it sill say c:windows/system32. type CD.. and hit enter....now it will say C:windows. Type CD.. and hit enter again and you should be at the root menu of C: At this point type DIR to pull up the list of whats on the root directory. you should see your folder. For example....Mine was WNDR4500-v1.0.1.18_1.0.36. So when you go to enter you folder type CD WNDR4500-v1.0.1.18_1.0.36 (type yours if different) and hit enter. Now you will be in the folder you created. and hit DIR again to see the file. FYI..don't change the firmware file name at all when you put it in the folder on your C drive. next you will see C: (yourfoldername) type tftp -i 192.168.1.1 put wndr4500-v1.0.1.18_1.0.36.chk and hit enter (yes the spaces are supposed to be there). it will send it to the router....now watch your lights and don't do anything until the power light turns solid green.

I am able to get this far but after I hit 'enter' in just about one minute I get the error msg: timeout occurred connect request failed. I've tried this over and over again and always get this message. What can I do now? BTY when I type in CD I always get \users\Patsy so that is where I have the file.