Why Become Accredited?

There are many benefits to becoming an accredited pharmacy in the Quality Care Pharmacy Program (QCPP). By increasing the number of accredited pharmacies in Australia, the QCPP aims to ensure that community pharmacies provide a uniformed approach when delivering professional services and customer care.

QCPP accreditation also encourages strong support for restrictions relating to the ownership of pharmacies, and the sale of Pharmacy Medicines and Pharmacist Only Medicines in community pharmacies.

Benefits in brief

Improved performance of the pharmacy team in delivering a consistently high level of service to customers.

Increased staff empowerment and higher levels of productivity.

Improved business management as a result of properly-documented processes.

Higher levels of customer satisfaction in the quality of the services that the pharmacy delivers.

Benefits for pharmacy proprietors

Confidence that your business is run according to best practice standards.

Identification with a recognised quality assurance program.

Development of a Pharmacy Operations Manual designed to meet the QCPP Standard and your pharmacy’s needs.

Confidence that your staff will know what to do and say in any given situation.