Employed technological and industry expertise in collaboration with an in-house technology division to implement integral network changes and upgrades that optimized internal workflows.

Championed the creation and integration of an active directory (AD) system to manage computers and other devices on a network while driving operational alignment throughout the enterprise.

Successfully introduced a virtual private network (VPN) for the organization to securely connect business operations and improve remote accessibility.

Informed customers of various tailored technology solutions to satisfy needs and demands.

Managed user profiles, security access, and shared file structures.

Conducted end-user training and provided technical support on hardware, software, and network issues.

02/2011 - 02/2016Senior Systems SpecialistNew Leaders | New York, NY

Spearheaded the structural cloud-based technology implementation for New Leaders, instituting Cisco Meraki across the enterprise and overseeing network administration to create a secure, scalable, and centralized dashboard that can be accessed and managed from remote locations.

Substantially increased the New Leader footprint into multiple cities nationwide, bolstering workflow capacity and improving cross-functional communication streams to safeguard mission alignment., Directed change management of the core network-Data/Voice-across all New Leader offices with oversight of a $100K budget, supervising five IT associates to maintain a unified technology approach.

Successfully decreased the overall budget by $500K through strategic partnerships and integrating new and emerging technologies to improve productivity.

Led the transformation from a flat enterprise to a hierarchical approach by instituting Level I and Level II positions, considerably improving internal process flows while creating employee incentives for growth.

Provided end-user technology support in a timely manner to all New Leaders staff in both on-site and remote locations, including diagnosing, troubleshooting, and repairing to safeguard an effective operation.

Initiated a multitude of critical vendor relationships by building rapport and developing value propositions to promote mutually beneficial partnerships and drive cost savings.

Promoted continuous improvement for IT governance processes.

Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

Prepared departmental contracts for attorney approval.

02/2016 - 10/2019Associate DirectorNew Leaders | New York, NY

Led the technical strategic planning and execution of all infrastructure optimization initiatives to support a non-profit organization; enhanced access to quality and accelerated education through comprehensive leadership training and solutions architecting in economically vulnerable communities.