Gift CertificatesAlways the right size, available online, to be printed at home or emailed to the recipient. Not redeemable for cash. Lost or stolen gift certificates are not refundable.

FacilitiesWe have separate ladies and gentlemen’s lounges, complete with soft robes, slippers, towels and a full array of amenities. Each lounge features lockers and steam baths with showers. In our relaxation area, enjoy a beverage bar stocked with filtered water, herbal teas, cozy furniture, and a beautiful view of the Kennebunk River.

CancellationsA 24 hour cancellation notice is required for appointments. A credit card is required at the time of booking services for parties of 4 or more. Any cancellation made within our 24hr policy will be billed at 50% of the scheduled service total. We will confirm your appointment 48 hours in advance.

Return Guidelines We accept any unopened products within two weeks of purchase for spa credit only. We encourage all guests to sample any of our products prior to purchase to ensure satisfaction.

ArrivalPlease arrive at least 15 minutes prior to your appointment. If your arrival is late, your service(s) may need to be shortened or adjusted to accommodate our schedule and other guests. We ask that all cell phones be turned off while in the spa or salon and that you leave valuables at home, as we are not responsible for lost or stolen items. For the protection and safety of your child and to ensure a quiet environment for our guests, children are not permitted in the spa.

GratuitiesAre at the discretion of the guest. For quality service they are typically 15 to 20%. Our licensed professionals always appreciate gratuities. Our Spa Coordinators will be glad to provide you with envelopes.