Failure on Security Essentials package installation.

Within the last week or so I got a new update for Microsoft Security
Essentials, an upgrade package - KB2254596, I think.
I've got a machine with WinXP+SP3 and I am also running:
Avast Anti-virus and Sygate Personal Firewall.
Now, the installation of the package failed (error 0x80070643:, I believe).
I rebooted the machine - still failed.
Then I noticed that there was a mention somewhere about removing any
anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus and
then stopped all the services related to it, hoping this would work.
It didn't - now my Microsoft Security Essentials is gone (??) and obviously
I had to activate Avast again.
Any hint about:
- cause?
- solution?
(Do I really need to uninstall Avast?)
Thanks in advance for any help.

> Then I noticed that there was a mention somewhere about removing any
> anti-virus/anti-spyware installed.
There was a very prominent notice about this when you installed MSE.
> Do I really need to uninstall Avast?
Yes. Only one (1) anti-virus application should be installed & loading at
boot!
Has a Norton or McAfee application ever been installed on the computer
(e.g., a free-trial version that came preinstalled when you bought it)?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Microsoft Security Essentials Support Forums
http://social.answers.microsoft.com/Forums/en-US/category/mse
Can I install Microsoft Security Essentials [or any other
anti-virus/anti-spyware application] to clean up my already-infected
computer?
http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
CarlosF wrote:
> Within the last week or so I got a new update for Microsoft Security
> Essentials, an upgrade package - KB2254596, I think.
>
> I've got a machine with WinXP+SP3 and I am also running:
> Avast Anti-virus and Sygate Personal Firewall.
>
> Now, the installation of the package failed (error 0x80070643:, I
> believe).
>
> I rebooted the machine - still failed.
>
> Then I noticed that there was a mention somewhere about removing any
> anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus and
> then stopped all the services related to it, hoping this would work.
>
> It didn't - now my Microsoft Security Essentials is gone (??) and
> obviously
> I had to activate Avast again.
>
> Any hint about:
> - cause?
> - solution?
>
> (Do I really need to uninstall Avast?)
>
> Thanks in advance for any help.

-2

PA

7/1/2010 9:01:34 PM

Thanks for the reply.
No, neither Norton or McFee, ever - only Avavst.
And now, how do I recover/reinstall MSE back? It's not showing up in Windows
Update anymore.
"PA Bear [MS MVP]" wrote:
> > Then I noticed that there was a mention somewhere about removing any
> > anti-virus/anti-spyware installed.
>
> There was a very prominent notice about this when you installed MSE.
>
> > Do I really need to uninstall Avast?
>
> Yes. Only one (1) anti-virus application should be installed & loading at
> boot!
>
> Has a Norton or McAfee application ever been installed on the computer
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> Microsoft Security Essentials Support Forums
> http://social.answers.microsoft.com/Forums/en-US/category/mse
>
> Can I install Microsoft Security Essentials [or any other
> anti-virus/anti-spyware application] to clean up my already-infected
> computer?
> http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> CarlosF wrote:
> > Within the last week or so I got a new update for Microsoft Security
> > Essentials, an upgrade package - KB2254596, I think.
> >
> > I've got a machine with WinXP+SP3 and I am also running:
> > Avast Anti-virus and Sygate Personal Firewall.
> >
> > Now, the installation of the package failed (error 0x80070643:, I
> > believe).
> >
> > I rebooted the machine - still failed.
> >
> > Then I noticed that there was a mention somewhere about removing any
> > anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus and
> > then stopped all the services related to it, hoping this would work.
> >
> > It didn't - now my Microsoft Security Essentials is gone (??) and
> > obviously
> > I had to activate Avast again.
> >
> > Any hint about:
> > - cause?
> > - solution?
> >
> > (Do I really need to uninstall Avast?)
> >
> > Thanks in advance for any help.
>
> .
>

2

Utf

7/2/2010 5:50:34 AM

Uninstall Avast & reboot.
Do a clean install of MSE & reboot.
For further assistance, post in the appropriate MSE forum:
http://social.answers.microsoft.com/Forums/en-US/category/mse
CarlosF wrote:
> Thanks for the reply.
>
> No, neither Norton or McFee, ever - only Avavst.
>
> And now, how do I recover/reinstall MSE back? It's not showing up in
> Windows
> Update anymore.
>
>
> "PA Bear [MS MVP]" wrote:
>
>>> Then I noticed that there was a mention somewhere about removing any
>>> anti-virus/anti-spyware installed.
>>
>> There was a very prominent notice about this when you installed MSE.
>>
>>> Do I really need to uninstall Avast?
>>
>> Yes. Only one (1) anti-virus application should be installed & loading
>> at
>> boot!
>>
>> Has a Norton or McAfee application ever been installed on the computer
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>
>> Microsoft Security Essentials Support Forums
>> http://social.answers.microsoft.com/Forums/en-US/category/mse
>>
>> Can I install Microsoft Security Essentials [or any other
>> anti-virus/anti-spyware application] to clean up my already-infected
>> computer?
>> http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> CarlosF wrote:
>>> Within the last week or so I got a new update for Microsoft Security
>>> Essentials, an upgrade package - KB2254596, I think.
>>>
>>> I've got a machine with WinXP+SP3 and I am also running:
>>> Avast Anti-virus and Sygate Personal Firewall.
>>>
>>> Now, the installation of the package failed (error 0x80070643:, I
>>> believe).
>>>
>>> I rebooted the machine - still failed.
>>>
>>> Then I noticed that there was a mention somewhere about removing any
>>> anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus
>>> and
>>> then stopped all the services related to it, hoping this would work.
>>>
>>> It didn't - now my Microsoft Security Essentials is gone (??) and
>>> obviously
>>> I had to activate Avast again.
>>>
>>> Any hint about:
>>> - cause?
>>> - solution?
>>>
>>> (Do I really need to uninstall Avast?)
>>>
>>> Thanks in advance for any help.
>>
>> .

Make sure the Windows Firewall is enabled & connect via a router, if
possible.
NB: You can download the installer for MSE while Avast is installed then go
offline to uninstall Avast & reboot. But you must be online to be able to
install MSE (and Validate).
CarlosF wrote:
> Many thanks PA Bear, I'll do that.
>
> (Although the thought of being momentarily unprotected is a bit
> unsettling..)
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Uninstall Avast & reboot.
>>
>> Do a clean install of MSE & reboot.
>>
>> For further assistance, post in the appropriate MSE forum:
>> http://social.answers.microsoft.com/Forums/en-US/category/mse
>>
>>
>> CarlosF wrote:
>>> Thanks for the reply.
>>>
>>> No, neither Norton or McFee, ever - only Avavst.
>>>
>>> And now, how do I recover/reinstall MSE back? It's not showing up in
>>> Windows
>>> Update anymore.
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>>> Then I noticed that there was a mention somewhere about removing any
>>>>> anti-virus/anti-spyware installed.
>>>>
>>>> There was a very prominent notice about this when you installed MSE.
>>>>
>>>>> Do I really need to uninstall Avast?
>>>>
>>>> Yes. Only one (1) anti-virus application should be installed & loading
>>>> at
>>>> boot!
>>>>
>>>> Has a Norton or McAfee application ever been installed on the computer
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>>>
>>>> Microsoft Security Essentials Support Forums
>>>> http://social.answers.microsoft.com/Forums/en-US/category/mse
>>>>
>>>> Can I install Microsoft Security Essentials [or any other
>>>> anti-virus/anti-spyware application] to clean up my already-infected
>>>> computer?
>>>> http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> CarlosF wrote:
>>>>> Within the last week or so I got a new update for Microsoft Security
>>>>> Essentials, an upgrade package - KB2254596, I think.
>>>>>
>>>>> I've got a machine with WinXP+SP3 and I am also running:
>>>>> Avast Anti-virus and Sygate Personal Firewall.
>>>>>
>>>>> Now, the installation of the package failed (error 0x80070643:, I
>>>>> believe).
>>>>>
>>>>> I rebooted the machine - still failed.
>>>>>
>>>>> Then I noticed that there was a mention somewhere about removing any
>>>>> anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus
>>>>> and
>>>>> then stopped all the services related to it, hoping this would work.
>>>>>
>>>>> It didn't - now my Microsoft Security Essentials is gone (??) and
>>>>> obviously
>>>>> I had to activate Avast again.
>>>>>
>>>>> Any hint about:
>>>>> - cause?
>>>>> - solution?
>>>>>
>>>>> (Do I really need to uninstall Avast?)
>>>>>
>>>>> Thanks in advance for any help.
>>>>
>>>> .
>>
>> .

0

PA

7/2/2010 9:51:44 PM

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