Do you need help with your AT&T Wireless Account?

Check this page often for the very latest help, questions, featured messages, videos & more about adding or removing people from your account, resetting your password, finding your bill summary and more!

If you still have a question, you can even ask the community with the Ask a question button!

We heard you and we are changing the layout of the bill! We know your
time is important and we made your bill easier to understand! Check out
some of the upcoming changes below! We added a video that explains the
upcoming change in more detail at the bottom of this thread! New Total
Due Layout - Showing a breakdown of service - Colors represent specific
services in bill - Easy ...

Included in the breakdown below are some of our most helpful links to
help you understand and navigate your bill. Wireless Customers All
Customers – Billing Landing Page (Includes all useful links regarding
billing. Including all the links below, as well as how to view bills,
change billing responsibility, etc) Existing Customers - Understanding
Changes to your Wireless Bill (I...

@Katsells wrote:How do I separate my phone number and my husbands number
from my mother in laws family share plan? She is leaving AT&T all
together. We don't want to break our contract and pay the phones off yet
(waaaay too much $$) any advice is helpful! Filll out a Transfer of
Billing Responsibility https://www.att.com/tobr/tobrHomePage.rt

@Tsjguitar If you transfer your lines and billing responsibility (paying
your bill) to his plan, it will add the two phones and two lines
(numbers) to his plan (he can't be responsible unless they are on his
plan).

Hello @dougnk507,Great question! I would be more than happy to provide
you with the information you requested.We have a super helpful article
on how to view your Customer Service Summary. It not only tells you how
to check it, but also tells when and how you will receive it.I hope this
fully addressed your concern. Have an amazing rest of your day!Jax, AT&T
Community Specialist

If you are thinking about upgrading? Need setup auto-pay or make a late
payment? What about the status of your order? And insurance, you have to
have that! Check out some helpful information below! Upgrading? Check
Out Your Options! Order your new device! - Skip the line, order online!
Upgrading with Next - How it works and options! Device Unlock - How to
unlock your device! Bi...

Hello @SambathChou. I understand the predicament you are in; your MyAT&amp;T
online account is absolutely the most convenient way to manage all of
your AT&amp;T services, and of course, pay your bill. Allow me to assist you
in recovering your ID! Instances where the user forgets their ID are
fairly common; we have a system in place to help you retrieve it. It
only requires the original...

Paying your bill is convenient and super easy. Why call in when you can
pay your bill from the comfort of you home or office. You also have the
option to set up a payment arrangements or late payments. Not just that,
you can pay all your bills at once as long as they are on the same
access ID and qualify. There is an app for that! Check out the video
below to see the easiest wa...

Say hello to the future! Congratulations on your new phone order! We
know you are super excited and want your new device as soon as possible!
We have provided some helpful information regarding the delivery of your
device once it's ready! The order will typically show in progress until
it has been shipped out. The estimated shipping dates are based on the
time that you ordered ...