(I run a vintage shop, where I sell all kinds of retro and vintage items. I have just learned how to fix broken zippers on jackets, holes in shirts and other things you can do with a sewing machine. I have a poster that says I offer this service, for about $3 per item. A customer approaches my counter.)

Customer: “Hello, I saw your poster. I was wondering if I could get you to make a wedding dress for my daughter? She’s about the same size as you. It needs to be white, with puffed shoulders, and roses with glitter. Not real roses, but fabric ones. It needs to be a full-length skirt.”

Me: “Sounds like a pretty dress, but my sewing skills are really nowhere near high enough to make a wedding dress. I only fix zippers and holes in shirts, and such.”

Customer: “No, you don’t understand! It’s a very simple dress! Anyone can make that kind of dress, so why can’t you? Listen, I know your poster says £3 per item, but I’m willing to make it $15. Then you also have enough to buy the fabric!”

Me: “Listen, I think you misunderstood what I said. I can’t make that dress; it’s not possible for me. And even if I could, which I really can’t, $15 would never be enough to buy fabric for a full-length skirt and puffed shoulders. I’m really sorry, but you need to find someone else to make the dress.”

Customer: “This is ridiculous! Your poster says you sew stuff! And now you say you can’t make a simple wedding dress? That’s false advertisement! Where’s your manager? I need to speak to your manager!”

Me: “I am the manager; I’m really sorry, but—”

Customer: “Then get me the owner!”

Me: “I’m also the owner of this store, but if you would just—”

Customer: “What the h***! Then where do I file a complaint, so I can get your a** fired for false advertisement?”

(I usually don’t get angry, but the woman is now getting on my nerves.)

Me: “Lady! You need to listen! I can not make that wedding dress, because my sewing skills are not that great!”

Customer: “But the—”

Me: “—and if you would just pay a little more attention to what you read, the poster clearly states I only do small sewing tasks and fix-ups! It doesn’t say I do full-length wedding dresses! So please, if you would just be so kind to find someone else to make the dress, that would be lovely! Have a nice day, madam!”

(The customer stands there for a few seconds, trying to find an argument she can use against me. When she fails, she leaves the store. Another customer, who’s been there the whole time, suddenly bursts out in laughter.)

Other Customer: “Hahaha! If my future wife came down the aisle in a dress with puffy shoulders and roses with glitter, I think I would leave her at the altar! And to get that woman as a mother-in-law? H*** no!”