We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

Please note, Canada Post only ships Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

Some larger items may be overweight and will have higher shipping fees

Click N' Pick

If you are in the Kootenays, or if you are buying a gift for someone near our store in Nelson BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" from the shipping options, and indicate the recipient in the order notes and we will hold the item until they can pick it up.

Shipping

We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same. We are also, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.

*In-store gift cards are shipped in Canada & US free of charge.

WITHIN CANADA

We offer free shipping for orders over $150-excluding heavy weight items, and flat-rate shipping for orders under $150. We ship using Canada Post Expedited, which includes tracking information. If you require faster shipping please contact us. Canada post ships Mon-Friday and we will ship the first available day.

Province

Under $150

Over $150

BC

$14.00

Free

AB, SK, MB

$15.00

Free

ON, QB

$19.00

Free

NFLD, PEI, NS, NB

$22.00

Free

Northwest Territories, Nunavut, Yukon

$26.00

Free

Shipping Times

Once your order gets out of our back room and into the hands of Canada Post, these are their estimated shipping times:

Expedited

Express

Local

1 day

next day

Regional

up to 4 days

2 days

National

up to 11 days

3 days

General things to keep in mind:

Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!

We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.

SHIPPING TO THE U.S.A.

The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

Unfortunately, shipping costs to our Southern neighbours can be much higher than shipping within Canada. We apologize for the higher costs. It’s just out of our hands. Shipping times are also much longer due to customs, and again, we’re sorry! We do everything we can to expedite these processes and get your items to you as quickly as possible.

SHIPPING METHODS and APPROXIMATE SHIPPING TIMESOrders sent to the USA will usually take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information. Canada post ships Mon-Friday and we will ship the first available day.

TAXES AND CUSTOMS:Orders shipped to the USA are not charged Canadian taxes; however, all orders go through US customs and may be subject to import duties, taxes, and customs processing fees. We are unable to estimate what those fees will be. Recipients are responsible for paying these additional fees.

INTERNATIONAL SHIPPING

The Basics:In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

Canada post ships Mon-Friday and we will ship the first available day.

Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For more information visit the Canada Post website.Orders going to international destinations are shipped by air mail and will be charged according to Canada Post fees and surcharges.

We’ve had reports that certain National Post services are particularly slow, so if you would prefer an alternative carrier, please contact us.

As we mentioned above, we wish you could come to Mountain Baby in person, but since you can't, we'll do the best we can to get your order to you as quickly as possible.

*In-store gift cards are shipped Internationally for a $2.00 fee.

At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If you have an item for return, please contact us to receive a Return Authorization Number.

The following policies apply to all returns:

Sales items are not returnable

Items must be returned within 30 days of receiving.

An original receipt/gift receipt/packing slip must accompany the returned item.

All products must have all original tags/packaging as well as any warranty cards.

The item must be unused and in mint condition.

Unless we made the mistake (or there is a manufacturer’s defect), the customer is responsible for all shipping & handling charges related to the return.

In the rare occurrence where we send the wrong product/colour, wrong quantity, or make another big boo-boo, we will gladly cover shipping costs ourselves (& promise to never do it again!)

How to Return an Item:To return or exchange an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:

FROM THE US: All returns from the US, MUST be sent via USPS. We will be unable to accept any returns sent through other carriers. Please send all returns from the US via INSURED surface mail. IMPORTANT: Be sure to write on the shipping label "Returned Defective Item". Thanks!

INTERNATIONAL: Please email us at orders@mountainbaby.com with your concerns and we will inform you of the best procedure for returns from your country.

For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it.

REALLY IMPORTANT SIZING INFORMATIONTo minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.

If you have any questions about our Return Policy or Sizing Information, please call us at 1-888-990-2292 or email us at info@mountainbaby.com, and one of us would love to help you out.

Related Products

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Ambler Angelina Huckleberry Kids Toque

$34.95

Cabled beanie with soft & chunky twisted yarn, tassels, pom and a hand-carved button.
100% wool
Fleece headband lining
Handmade in Nepal
Ambler is a family owned company based right here in beautiful Nelson British Columbia. They work with certified fair trade manufacturers to make products that you can be proud to wear.

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Ambler Baffin Kids Toque

$34.95

An Ambler classic! Earflap hat with tassels, pom & felted animals (Polar Bear, Walrus, Puffin, Seal). Beloved by kids and just as cute (and warm and comfy) as could be!
100% wool
Fleece headband lining
Handmade in Nepal
Ambler is a family owned company based right here in beautiful Nelson British Columbia. They work with certified fair trad...

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Ambler Criss Cross Navy Kids Toque

$34.95

Cozy wool knit feels nice. Soft polyester fleece headband for an itch-free forehead. Handmade in Nepal.Ambler is a family owned company based right here in beautiful Nelson British Columbia. They work with certified fair trade manufacturers to make products that you can be proud to wear.

Ambler Loki Kids Toque

$34.95

Mixed colour beanie with a solid pom.
100% wool
Fleece headband lining
Handmade in Nepal
Ambler is a family owned company based right here in beautiful Nelson British Columbia. They work with certified fair trade manufacturers to make products that you can be proud to wear.

Ambler Sharkie Kids Toque

$34.95

Watch our for sharks! A ferocious felt shark is ready for the cold swimming on this simple wool knit hat. Beloved by kids and cute as a button, this hat keeps those kids heads warm and snug.
100% wool
Fleece headband lining
Handmade in Nepal
Ambler is a family owned company based right here in beautiful Nelson British Columbia. They work with ce...

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Ambler Snowball Petal Kids Toque

$29.95

A soft brimmed knit toque with a large pom.Cute, warm and "cool" at the same time.
100% wool
Fleece headband lining
Handmade in Nepal
Ambler is a family owned company based right here in beautiful Nelson British Columbia. They work with certified fair trade manufacturers to make products that you can be proud to wear.

Baby Buddy Baby's First Toothbrush

$12.95

Paediatric dentists recommend starting an oral hygiene regimen even before the first tooth appears. This dentist designed, best-selling infant toothbrush is perfect for gently massaging those tender gums and budding teeth.
Just wet baby’s 1st toothbrush and let your baby bite down—six soft bristle surfaces will do the rest. Great as a teething t...

Baby Einstein Roller-Pillar

$19.95

The beloved Baby Einstein caterpillar is rolling out more activity toys for your baby. Made just for little hands to grasp, each engaging ball reveals a multi-sensory surprise when shaken, rolled or dropped. Your baby will love watching the caterpillar’s smiling face flash with captivating lights, meeting playful puppies and listening to happy r...

Baby Einstein Teether-Pillar

$7.95

When your baby’s teeth cause growing pains, a cold teether saves the day. The Teether-pillar comes pre-filled with water, so you can store it in the refrigerator and give your baby’s tender gums extra soothing relief. The cheerful caterpillar shape creates an easy to grasp teether that your baby’s little hands can grab and hold. The multiple sha...

Click & Pick Up

Please note, Click &
Pick Up is only availble at our retail outlet, located in Nelson BC, Canada.

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About us

Mountain Baby was born (and still lives) in the fabulous mountain town of Nelson, British Columbia, Canada. For over 20+ years, we've been providing families with the things they need to be in nature, be active, and thrive together.