FAQ

What is Amber & Ash?

Amber & Ash was created when a team with extensive experience in tech accessories joined forces with a group of designers and strategists in San Francisco, California. Together we realized that, for those who appreciate style, it was difficult to find a well-curated selection of beautifully-designed, protective tech accessories that showcase seasonal colors. Today, we showcase colors inspired by the current fashion season as well as classic colors that never go out of style, and tell stories with color, creating context and inspiration for our customers and ourselves. And everything we design is thoughtful and intentional, blending form and function to deliver elevated experiences.

Can I buy Amber & Ash products on Amazon or any other online retailer?

Yes, Amber & Ash is currently available online through our online shop and Amazon store. And we plan to sell on more online shopping website in the near future. Click here to be re-directed to Amazon.

Where’s my order?

You can track your order here. Make sure you have your tracking number from your confirmation email to check the status of shipment.

Are payment and shopping on your site safe and secure?

Our store is protected ensuring that your personal data is safe and encrypted.

How fast do you ship my order after I’ve placed it?

We don’t want you to wait on your order, so we ship out your order in 24 hours after we have received it.

How do I cancel my order?

If you made a mistake and need to cancel, simply email support@amber-ash.com as soon as possible with your order number and we will try to cancel order if it has not been processed and shipped.

Do you ship internationally?

Yes, currently we do offer international shipping options so we can reach you in nearly all parts of the world. Please contact support@amber-ash.com for details.

Do you offer free shipping?

Amber & Ash offers free standard shipping within the US.

What if I want to receive my order quicker?

We offer other shipping options if you would like to receive your order within 1-3 days.

What shipping options do you offer?

Most orders qualify for free standard shipping (3-5 days) within the US. If your address is in Alaska, Hawaii, or Puerto Rico, we will delivery it within 3-7 days. We also offer some expedited charged shipping (1-2 days) options. International shipment fees are calculated depending on weight and countries.

Do you offer next day shipping?

Can I return my Amber & Ash product for an exchange or refund?

Here at Amber & Ash, your satisfaction is critical to us and we reserve a “no questions asked” return policy. Within 90 days of your purchase, you can receive a full refund. All that we ask is that you return the product(s) to us in the same state as when you received it.

Something is wrong with my product, what do I do?

If any item or component of your order is defective or damaged in any way, we kindly offer free replacement and free shipping to correct this issue. We ask that you kindly provide some details so that we can improve upon the issue.

I accidentally bought the wrong case, am I still able to return my product(s)?

We strongly encourage you to double-check both the device model that you wish to protect as well as the product selected online. Occasionally, customers mistake which model to buy as each device has multiple, similar models and this is unfortunately not the easiest to differentiate. In the event that an incorrect size, model, or color is purchased, a free return is warmly welcomed.

What is the Amber & Ash return process?

We want you to adore your Amber and Ash purchase, so we make returns free and as easy as possible by providing pre-paid shipping labels.

We’ll cover the shipping; all we ask is that you send the product(s) back within 90 days, in its original packaging. We kindly ask for you to provide a reason for the return. Click here to start your return process.

Do I need to pay for return shipping?

Within 90 days of your purchase, we cover the shipping to return or exchange any item.

I cannot find the original packaging, can I still return or exchange my product?

If you misplaced the original packaging of any product, a return is still accepted however we might deduct a small restocking fee from your refund.

What is the address for returns?

In the event that your pre-paid label goes missing, contact our customer service email and we will provide you with a new one. If you need to ship your return to us directly, the mailing address is: