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On her shakedown cruise, the Avalon was commanded by CaptainJonathan Styles After a rendezvous with the USS Pendragon, CommanderRussell Twining temporarily transferred to the Avalon to assist with the shakedown. After a short time, he was forced to assume command when Captain Styles' erratic behavior threatened innocent lives.

In late 2383, the Avalon was involved in a disastrous battle with several Romulan warbirds in the Triangle region, and sustained heavy casualties, including Security Chief Riniker and conn officer Barthol Mat. (PDN: "To Face the Gathering Storm", "As Darker Grows the Night")