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Free international shipping on all orders over US$50

*Gift cards cannot be used in conjunction with this offer.

INTERNATIONAL SHIPPING:

Once your shipment is turned over to the postal service in your country, it is marked as delivered in our system. While many packages make it to their final destination without issues, WE WILL NOT BE RESPONSIBLE ONCE PACKAGES ARRIVE IN THE DESTINATION COUNTRY AS WE DO NOT HAVE ANY JURISDICTION OVER POSTAL SYSTEMS IN INTERNATIONAL COUNTRIES.

Kindly follow your order journey via the tracking link sent to the email associated with your order as WE WILL NOT BE RESPONSIBLE FOR ANY UNSUCCESSFUL DELIVERY ATTEMPTS, OR DELAYS IN DELIVERY DUE TO RE-ROUTING OF ARTICLE AS A RESULT OF UNSUCCESSFUL DELIVERY ATTEMPTS, OR INSUFFICIENT ADDRESS INFO.

We don't mean to shout, this is just very important to note :-)

FOR SHIPPING TO CANADA:

DHL Express Shipping to Canada is at a standard rate of US$25.Standard shipping and free shipping for orders above US$50 are handled by Canada Post, which has been unreliable in the past. Please kindly note that customers opting for delivery by Canada Post are liable for any loss of their packages. Please feel free to reach out to us at support@askandembla.net if you need any further assistance.

SHIPPING TIME ESTIMATES:

Orders that ship by express shipping should take 2-4 working days to reach you upon the order being fulfilled, while orders that ship by regular shipping takes between 6-21 days depending on your country.

Please note that these are ESTIMATES of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time. You may also check in on your delivery status from your tracking number and link.

DESTINATION

SHIPPING TIME

Europe

Austria

11 - 13

Belgium

10 - 13

Czech Republic

10 - 13

Denmark

10 - 16

Finland

12 - 15

France

8 - 11

Germany

7 - 9

Hungary

11 - 14

Ireland

10 - 14

Italy

16 - 18

Netherlands

8 - 13

Poland

10- 14

Portugal

13 - 18

Spain

10 - 15

Sweden

9 - 13

Switzerland

10 - 15

Turkey

12 - 16

United Kingdom

6 - 13

Rest of Europe

13 - 17

Asia Pacific

Australia

9 - 13

Hong Kong

8 - 11

Japan

10 - 12

South Korea

8 - 11

New Zealand

9 - 14

Taiwan

8 - 10

Thailand

9 - 13

Rest of Asia Pacific

9 - 21

Americas

Canada

11 - 14

United States of America

10 - 12

Rest of South America

11 - 21

Middle East & Africa

Rest of Middle East & Africa

11 - 21

CUSTOMS:

COLLECTING YOUR GOODS FROM YOUR LOCAL POST AND PAYING ANY DUTIES ARE THE RESPONSIBILITY OF THE BUYER.

PLEASE READ CAREFULLY:All orders dispatch from Singapore. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Ask & Embla is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.

By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we will not issue you a refund unless all products are returned to us in their original condition.

In the event that an order is refused or unclaimed and sent back to us, we will retain the original shipping cost we paid (not the amount charged to the customer) and any charges for return shipping.