Retail Clinics: Customer Survey 2018

Description

Are Consumers Visiting Retail Clinics? What For? How Satisfied are Retail Clinic Customers?

These questions and many others are answered in this report from Kalorama Information. Kalorama has covered the market for clinics located within a retail health setting since 2007, and has recently concluded a web-based survey of 2000 U.S. adults, where hundreds of retail clinic users were interviewed. This report provides the results of this survey.

Questions Asked Include:

Have You Ever Visited A Retail Clinic?

Gender Of Visitors

Income Of Visitors

Marital Status

Children (Y/N) and Age

Area (Urban, Suburban, Rural)

Education Level

Specific questions were asked about the visit, including:

Was Your Visit To A Retail Clinic Only For A Flu Shot And No Other Purpose? In Which Store Was The Retail Clinic You Visited Located?

For What Purposes Did You Visit A Retail Clinic? (Prescription, Follow-Up, Health Screening, Took Child)

For Which Health Conditions Or Concerns Did You Visit A Retail Clinic?

Were Any Of The Following Actions Taken During Your Visit To A Retail Clinic (Prescription, Blood Drawn, Other)

Other Questions of Retail Clinic Visitors Included:

Do You Have A Regular Physician?

Are You Going To Physician Less? Satisfied With Visit?

Do You Have A Pet?

Do You Own A Smartphone? A Smart Speaker (Echo, Alexa)

Kalorama Information Insight – “Advanced Retail Clinic Users”

The report breaks out statistics for retail clinics visiting just for a shot, and those who have more of a purpose for their visit. These customers are labeled as “Advanced Retail Clinic Users.” The report contains the following information about these customers.

Retail clinics, clinics located within a retail health setting, are a quickly growing segment of the U.S. health care marketplace, and an important means of providing health care services to the public. This report looks at retail clinics’ impact and growth over the next five years, focusing particularly on the health care products they purchase and the suppliers of those products.

Table of Contents

ONE: EXECUTIVE SUMMARY

RETAIL CLINICS HISTORY/BUSINESS MODEL

Differences between Retail Clinics and Urgent Care

STATUS OF RETAIL CLINIC LOCATIONS

Table 1-1: Number of Clinic Locations (2009-2022)

2018 RETAIL CLINIC SURVEY CONCLUSIONS

RETAIL CLINIC SURVEY DEMOGRAPHICS

Age

Gender

Race

Region

TWO: SURVEY QUESTIONS

HAVE YOU EVER VISITED A RETAIL CLINIC?

Table 1: Have You Visited a Retail Clinic?

Have you ever visited a retail medical clinic, defined as a clinic that is inside a retail store such as a drug store or a grocery store, and that is not an urgent care center or a doctor’s office?

GENDER OF VISITORS

Table 2: (Yes )– What is Your Gender?

INCOME OF VISITORS

Table 3: Income of retail clinic customers

WAS YOUR VISIT TO A RETAIL CLINIC ONLY FOR A FLU SHOT AND NO OTHER PURPOSE?

Table 4: Flu Shot Visit Only?

Was your visit to a retail clinic only for a flu shot and no other purpose?

IN WHICH STORE WAS THE RETAIL CLINIC YOU VISITED LOCATED?

Table 5: Store?

In which store was the retail clinic you visited located?

FOR WHAT PURPOSES DID YOU VISIT A RETAIL CLINIC?

Table 6: Purpose of Visit?

For what purposes did you visit a retail clinic? (Prescription, Follow-up, Health Screening, Took Child)

FOR WHICH HEALTH CONDITIONS OR CONCERNS DID YOU VISIT A RETAIL CLINIC?

Table 7: Conditions

For which health conditions or concerns did you visit a retail clinic?

WERE ANY OF THE FOLLOWING ACTIONS TAKEN DURING YOUR VISIT TO A RETAIL CLINIC?

Table 8: Actions Taken

Were any of the following actions taken during your visit to a retail clinic?

MULTIPLE QUESTIONS: DO YOU HAVE A REGULAR PHYSICIAN? GOING TO PHYSICIAN LESS? SATISFIED WITH VISIT?

Table 9: Retail clinic visit vs. regular physician’s office visit, and overall satisfaction. Please check ANY of the following that are true: I have a regular physician that I’ve seen at least once in the last 12 months; I am visiting the physician’s office less because retail clinics are available; I can see visits to a retail clinic replacing visits to a regular doctor; I am satisfied with my experiences visiting a retail clinic; None of the above.

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Kalorama Information, part of Science and Medicine Group, has been a leading publisher of market research in medical markets, including the biotechnology, diagnostics, medical device, and pharmaceutical industries for more than 30 years. Our comprehensive, timely, quality research and innovative approach to analysis and presentation of market intelligence have made Kalorama Information a premier source of market information for top industry decision makers.