Privacy & Cookies

Your data is in safe hands. We’ll always keep your information safe and secure. Below you can find out why we need your data and how we use it.

Our Privacy Promise

1. We’ll protect your data like it’s our own

2. We’ll only use your data to improve your experience

3. We’ll never send you spam. You decide what and how you hear from us

4. We won’t hang on to your data needlessly. If we no longer need it, we’ll delete it

Protecting Your Privacy

StressFreePrint is committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we protect your privacy, you can contact us at dataprotection@stressfreeprint.co.uk

For all our services, the data controller - the company that’s responsible for your privacy - is Asterisk Creative Consultants Ltd t/a StressFreePrint.

How we use your information

We use your information in a number of different ways. Below, we describe what we do and why we do it.

Your name and contact details

Deliver your samples, proofs and purchases: We’ve got to do this to perform our contract with you. Without your name and contact details, we can’t deliver your order

Send you service messages, such as order updates, by e-mail and SMS: We’ve got to do this to perform our contract with you. We’ll use your name and contact details to tell how your order is progressing and when it will arrive

Contact you by email, SMS and phone: We may need to contact you to discuss a problem or query with your order; to follow up on your enquiry, sample request or proof; or to tell you about our products, services or offers

Fraud prevention and detection: A necessary evil. To prevent and detect fraud against either you or StressFreePrint

Send you satisfaction surveys and feedback requests via email, SMS and phone: To make sure you’re over the moon with our services and products and to continually improve what we do

Showing you StressFreePrint adverts as you browse the web: So you can discover our latest products and deals

Finding out what you, and other customers, like: To ensure we are giving you what you want, and to stay ahead of the competition

Your payment information

This means your card number, name (as it appears on the card), expiry date and security/CVV code. Don’t worry, we don’t save any of these details.

Take payment, and give refunds: We’ve got to do this to perform our contract with you.

Fraud prevention and detection: A necessary evil. To prevent and detect fraud against either you or StressFreePrint

Your content

This relates to the text, graphics, artwork files and other content you provide to us

How we use your artwork files and content

Why?

To produce your samples, proofs and orders

We’ve got to do this to perform our contract with you.

We can’t print your order without some artwork

Promote our products and services

We will only ever use your content with your permission

Your contact history with us

A record of the conversations we’ve shared... for example, over the phone, via email, on instant chat, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you

and maintain our high standards of customer care

Train our staff

So that, when you contact us, you get the best possible customer service

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase historyand saved items

Why?

Allow you to buy our lovelycustom printed products

We’ve got to do this to perform our contract with you.

If you can’t put our products into a basket, you can’t buy them!

Provide customer service and support,and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

Information about your phone, tablet or computer, and how you use our website

Information you give us when you browse our site, including your IP address and device type and - if you choose to share it with us - your location data, as well as how you use our website

How we use information about your phone,tablet or computer, and how you use our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or StressFreePrint - unfortunate,

but absolutely essential - and to meet our legal obligations about looking after your data

Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us

How we use information from accounts you link to us

Why?

To enable you to log into our website simply andeasily without having to create a specific account

To make it easier for you to use StressFreePrint and purchase from us

To provide product recommendations

So you can quickly spot products and services which may be of interest to you

Your responses to surveys, promotions and competitions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you. If we can’t use your response, we can’t enter you into a competition or read your feedback

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from our site, and you are unlikely to receive our optimal overall customer experience. But it’s your choice and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including research, testing our IT systems, data analysis, improving our site and developing new products and services. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

Professional service providers, such as marketing agencies, feedback and survey providers, advertising partners and website hosts, who help us run our business

Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Companies approved by you, such as social media sites (if you choose to link your accounts to us)

In addition, we may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you have said we can, we’ll send you marketing messages by email and SMS to keep you aware of what we’re up to and to help you see and find our products. We may also send you emails about other related printed products that we offer, based on your purchase history.

How to stop marketing messages from StressFreePrint

You can stop receiving marketing messages from us at any time. You can do this:

Through your account settings

By clicking on the ‘unsubscribe’ link in any email

By contacting our Customer Experience team

Once we receive your request, we will update your profile to ensure that you don’t receive further marketing messages. It might take a few days for all our systems to be updated, so in the meantime, you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates) as these are necessary for us to perform our contract with you.

Seeing adverts for StressFreePrint as you surf the web

We engage in online advertising to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target StressFreePrint banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, web beacons, ad tags, cookies and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of StressFreePrint (for example, your StressFreePrint search history, and the content you read on StressFreePrint) or on StressFreePrint banners or ads you have previously clicked on.

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Experience team) for as long as is necessary to provide support-related reporting and trend analysis only.

We may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you, if it is reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Your rights

You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used (like this notice!)

The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time

The right to access the personal information we hold about you

The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to request that we transfer or port elements of your data either to you or another service provider

The right to complain to the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have a question, please contact us.

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the StressFreePrint website or by some other means of contact such as email, so that you are able to review the changes before you continue to use StressFreePrint.

Cookies

We use cookies on our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are four main types of cookies – here’s how and why we use them.

1. Site functionality cookies. These cookies allow you to navigate the site and use our features, such as “Add to Cart”.

2. Site analytics cookies. These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

3. Customer preference cookies. When you are browsing or buying on StressFreePrint, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.

4. Targeting or advertising cookies. These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete StressFreePrint user experience that we pride ourselves on providing our customers.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

_GA

A Google cookie used to distinguish users

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

_UTM

A selection of Google cookies to track analytics information such as Visits/Sessions

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

How to contact us

We’re always keen to hear from our customers, especially if you feel we’ve let you down or could do better.

If you have any questions or feedback about this notice; would like us to stop using your information; want to exercise any of your rights as set out above; or have a complaint; please don’t hesitate to contact us. We will be happy to answer any questions you may have.