Setting up remote access to help friends/family members/customers can be difficult, especially when firewalls and NAT routers are involved. The following tutorial explains how to use VNC's reverse connection to make it easier.

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6. You will now be able to control customer's computer from your own. When finished, right click VNC tray icon on customer's Desktop and choose "Close". Customer may delete the VNC file(s) you sent. screenshot

6. You will now be able to control customer's computer from your own. When finished, click "Stop Server" on customer's machine. Customer may delete OSXvnc if desired. screenshot