In cooperation with various government regulatory agencies, HP has announced an expansion of its June 2016 worldwide voluntary safety recall and replacement program for certain notebook batteries. Additional batteries are affected.

C5180 Freezes during scan

This is a new issue that has just popped up and I have no idea why it is happening. When I go to scan a document the scan starts moving down the page and then freezes. The software is completely frozen. I have to reboot my laptop and reboot my printer to get any of the software to respond again.

Sorry to hear that you are having an issue with the scanning software and the scanner freezing while attempting to scan. So I can better assist you, Please respond with which Operating System you are running.Which Windows Operating System am I running?

Thank you for writing back to me with the Windows information. I do have a couple suggestions on how to resolve this issue. First step I would like for you to take is to please be sure you have the printer power cable connected to a wall outlet and NOT a power bar/strip. HP printers already have a built in surge protector and if you have it connected to a bar/strip the printer will NOT get all the power needed to function properly and this will cause communication errors or false errors on the printer display screen. Here is a document the explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.