After two reports emerged of Boosted Boards spewing dense smoke from their lithium ion batteries, the company issued a statement urging all riders to stop using the newer second-generation boards. Now, it seems the electric skateboard maker is taking more drastic measures, working with consumer protection agencies in the US and Canada to issue a recall.

The official recall comes just a couple of months after the electric longboard makers issued a warning to its customers in November, urging “all riders with 2nd generation boards to stop riding and stop charging them.” The company’s advisory said that two incidents involving swappable lithium-ion batteries were being investigated.

The belief at the time was that the batteries were “venting,” a non-technical term used to describe an electrical engineering problem known as thermal runaway that causes batteries to overheat and potentially explode.

At the time Gizmodo spoke directly with one of the customers whose Boosted Board blew up, Rick Bross. The owner described to Gizmodo the harrowing scene after the battery started spewing smoke uncontrollably out of its case while he was away from home.

“I was at work, and I got a text from my roommate saying the apartment was filled with smoke, and the Boosted Board was melting,” Bross told Gizmodo. “My roommate told me it released enough gas to block visibility and that he couldn’t see across the room after it happened.”

Boosted Board’s founder Sanjay Dastoor eventually visited Bross’s New York City apartment to examine the exploded board and to retrieve the battery and the board. The company promised to rush a new board to Bross while it investigated the one that started smoking in the house.

In a blog post yesterday, Boosted wrote a lengthy memo announcing the recall in the US and Canada and updated customers on the internal investigation. “Our investigation concluded that the incidents were caused by a short-circuit in the battery electronics, not from venting or other issues with the lithium battery cells,” the company said in a statement. “The short-circuit was caused by water entering the pack during riding due to quality control issues in two areas of the manufacturing process.”

The company provides a detailed explanation of how you participate in the recall, including the potential for a $200 credit at Boostedboards.com if you miss the 30-day recall window. You can also call 844-395-0070 (toll-free) from 9 a.m. to 5 p.m. PT Monday through Friday for further instructions.

We reached out to Boosted Boards for comment and will update this article if and when we hear back.