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Dec 16, 2014

Customer Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Application Details

I applied in-person. The process took a week – interviewed at TD Canada Trust.

Interview Details

walked into the branch with my resume and asked to speak to the hiring manager. After a brief introduction and look through my resume, she said she would call to set up an interview.There were 2 managers in the interview - asked the standard questions:- what are your strengths/what are your weaknesses- how would your friends describe you- give us a time when you had to deal with a difficult client- why do you want to work at TD- what does great customer service mean to you/ can you define it

Interview Questions

nothing unusual or unexpected, although they did ask for another weakness after I had just mentioned one, which I was not prepared for.Answer Question

Other Interview Reviews for TD Canada Trust

Nov 14, 2014

Customer Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Interview Details

Interviewed by only the manager of customer service. Sometimes it depends on the branch whether there's going to be more than one interviewer. The branch was busy when I came in for my interview and so the other senior staff/ managers couldn't sit in for my interview.

Interview Questions

There wasn't any most difficult or unexpected question. All the questions focused on customer service scenarios - how you'd deal with certain situations (e.g.: deal with difficult customers), how do you go above and beyond to satisfy a customer? They were all inter-related.Answer Question

Customer Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Application Details

I applied in-person – interviewed at TD Canada Trust.

Interview Details

After my first short meeting with the manager where I handed in my resume. I was contacted for my first interview. The interview was well administered however the interviewers were stressed as it was their first time running an interview session. I expected to be interviewed with a well-experienced senior executive with who I could have the chance to establish better rapport based on my administrative and executive background. I was pretty satisfied with the interview in general and they handled their new experience well.

Customer Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Application Details

I applied online. The process took 2+ weeks – interviewed at TD Canada Trust in October 2014.

Interview Details

I had applied online through the TD Canada Trust Careers page for a while and finally got an email asking me to do an online personality quiz. The instructions said it'd take only 30minutes, but after going through every question thoroughly it ended up taking 1.5hrs! I received a phone call from the HR department a couple days later asking me for a phone interview. The phone call lasted about 35minutes and was a behavioural interview. The interviewer let me know that she would forward my profile to branches that fit my location needs and that I should expect a call within 1-2 weeks, and if nothing happened within that time to reach out to her for the next step. Two days later I received a call from the Customer Service Representative Manager at a branch to set up a face-to-face interview three days later. The interview was with two managers and was a mix of behavioural interview questions as well as questions like "Why TD?, Where do you see yourself in five years?...". The interview lasted about an hour fifteen minutes and was very pleasant. I asked a couple questions about the customer experience index, career advancements opportunities at TD, and what type of sales goals and incentives there are. I was told to expect a call by the end of the week and received a call the next evening with an offer. I'm extremely excited to be starting a career with TD!

Customer Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Interview Details

Applied in person, then online, filled out a questionnaire, 1 round of interviews, 3 person panel, behavioral questions, focus on customer services and sales, took about 2 weeks to hear back. The whole experience was very formal and but it was nice not having to do multiple interviews.

Customer Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Interview Details

Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.

It was a lengthy process, although I did get hired during the 2008-2009 recession. Applied in October 2008, initial phone interview and computer test in January 2009, in person interview in February 2009, training in May 2009 and placement in June 2009. Interviewer was very pleasant, standard behavioural style interview.

Interview Questions

Tell me about a time you had to bend the rules for a customer.Answer Question

Customer Service Representative Interview

First had a phone pre-screen interview, a week later I had an in-person interview at a branch with two people. One was reading questions from a screen to me while the other was typing my answers as I was speaking. The questions were generic; tell me about yourself, where do you see yourself in 5 years, what attracted you to TD etc. Then came the behavioral customer service questions like, tell us about a time when you dealt with an angry customer, what was the result? etc

Interview Questions

What have you identified as your greatest weakness, and what are you planning to do in the future to rectify it?Answer Question

Glassdoor has 29 interview reports and interview questions from people who interviewed for Customer Service Representative jobs at TD Canada Trust. Interview reviews are posted anonymously by TD Canada Trust interview candidates and employees.