Coupon Code Terms and Conditions

Lucky enough to have one of our discount coupons? Well there are a few things you need to know about their use. Not got a code? Well, make sure you "like" us on Facebook or follow us on Twitter or Google+ as those are the best places to hear about discount codes as well as keeping up to date with Firetoys news and getting links to the latest and greatest juggling, spinning and circus videos.

So here come the boring bits...

1. Coupon codes that are awarded to specific people, such as competition prizes, are for the use of that person exclusively.

2. Most publicly available codes are only allowed to be used once per person.

3. If a code has an expiry date then it will stop working at 11:59pm (UK time) on the date stated.

4. Only one code can be used for each order.

5. Discounts are applied to ex VAT prices. This may look a little weird at the checkout but rest assured, if you have a 10% or £10 discount code, you will still be saving 10% or £10 when the VAT is added after the discount.

6. Discount codes may cause the grand total to be plus or minus 1p from what you expect. This is due to rounding when VAT is applied.

7. Discount codes do not apply to shipping charges (unless you have a code that specifically applies to shipping). Orders over £35 (inc VAT) after the discount is applied will still receive free standard UK shipping.

8. Some products are exempt from coupon codes. This includes products which are already discounted and some equipment which cannot be discounted, like some rigging equipment and Voltige equipment. These exemptions are indicated by a note above where you select your quantity in the product description.

Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.

Jane

I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.

Simona

Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!

H.deM

It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!

Cara

Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.

Oliver

Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!

Guillaume

Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks

Daniel

Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away

James

I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!

H.M.

Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!

Marya

Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.

Janet

I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!

Amber

We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.