AppRiver

Description

AppRiver is a cloud service provider that started small in 2002 and has grown into one of the largest email and Web security providers in the world. Today, we protect more than 60,000 companies and over 10 million mailboxes, all while maintaining a 93% customer retention rate. We began with the idea that not only could services be delivered through the cloud, but hose services should also come with Phenomenal Care® support!

Pretty horrible

Pretty horrible

Appriver Spam filtering is one of the most ineffectual services I have ever seen. It doesn't filter Spam/phishing attacks that have been around for months or even years. Even after submitting emails that made it through their filter already, the emails will still make it through for weeks or months until a particular attack cycles off the radar.

What are the pros?

Easy to submit spam reports

What are the cons?

-Submitted spam reports don't get addressed. -Known attacks are not filtered even months after first reported.

Would have stayed 5 stars if they didn't completely ruin adding users with their new in-house portal. The new appriver customer portal which (MUST) be used in order to add/remove licenses is an absolute train wreck. Not only do you have to drill down to multiple sub-menus to even see what license an existing user has- adding a new user is a nightmare and almost makes no sense. How exactly is a user supposed to change their password for a new email ACCT when the password reset is sent to their new email that hasn't even been setup yet? Not to mention one tech support employee straight up lied claiming that Microsoft forced appriver to do this. Sure enough got elevated to a higher support and the tech explained that Microsoft in no way forced them to make this change.
I've been very pleased with appriver's hosted exchange service for the past year. But as of these new portal changes my confidence and happiness with them has dropped significantly. Also navigating the new portal is extremely SLOW. This seems like a project developers rushed out and made every single one of their customers a beta tester for it. And judging from what the tech support persons response- I'm far from the only customer who feels this way.