"responded promptly and courteously"

R Ward (Japan) 2nd April 2020

✅ Trip Verified | Hiroshima to Kuala Lumpur via Singapore. This is a review of a flight that was cancelled due to COVID-19. At first they changed the departure airport to FUK. This was unacceptable since it is a long was from HIJ. So I asked them for a full refund for all flights. Despite what must have been an incredibly busy and stressful time for them and their staff, they responded promptly and courteously to all communications, including calling me in Japan from Singapore. The refunds were duly processed with no debate as to whether the change from HIJ to FUK was reasonable or not. Well done to them for their excellent service under trying circumstances for everyone. Put the service of some other airlines to shame. And, guess what, when this is all over and we can start flying again, this is an airline I will definitely think highly of - even though I never got on their plane.

Type Of Traveller

Couple Leisure

Seat Type

Economy Class

Route

Hiroshima to Kuala Lumpur via Singapore

Date Flown

April 2020

Value For Money

12345

Recommended

yes

10/10

"Comfortable, good service"

Larry Reed (Australia) 27th March 2020

✅ Trip Verified | Singapore to Yangon. On-time departure from Changi terminal 2. The economy cabin felt clean and the crew were friendly. My expectation was for a basic and efficient service which was we got. This was an evening flight so we had a basic dinner which was okay, as good if not better than the Premium Economy meal from Melbourne to Singapore. Same wine Sauvignon Blanc. This time no other option so I opted for the red. Comfortable, good service, no complaints.

"Long check-in queue"

✅ Trip Verified | Makassar to Singapore. Crowded flight, Long check-in queue and time. The take-off is smooth Great service, a good meal. The flight attendant is great.

Aircraft

A320-200

Type Of Traveller

Family Leisure

Seat Type

Economy Class

Route

Makassar to Singapore

Date Flown

December 2019

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Value For Money

12345

Recommended

yes

2/10

"not recommend using Silkair"

S Gan (Singapore) 29th February 2020

✅ Trip Verified | Am supposed to be on a flight on MI346 from Singapore to Penang on 28 Feb 20, 7.55am. After waiting for 30 minutes, was updated that plane is waiting for the engineering crew to check on some system fault, though it is not a risk for flight. The crew then served us some snacks to appease some of the angry customers and as I bite into the Old Chang Kee curry puff, the cover was already soggy and very nasty for consumption! At about 9.50am they told us that the system cannot be rectified and got us to another plane at gate E6 which is all the way to the other side of the airport. The flight is now delayed to depart at 10.45am. A good 3 hours has been wasted and thus affected my medical appointment. I do not recommend using Silkair, just go for other budget airlines, it just doe not worth the money paying premium and yet getting such lousy service!

Aircraft

Boeing 737

Type Of Traveller

Couple Leisure

Seat Type

Economy Class

Route

Singapore to Penang

Date Flown

January 2020

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Value For Money

12345

Recommended

no

9/10

"Pretty decent flight"

Cornelius Florin (Switzerland) 25th February 2020

✅ Trip Verified | Singapore to Davao. Pretty decent flight with a very well organized crew! Happy to serve and with a smile from crew members. The style of the seats is a bit old fashioned (color of the seats). There is no entertainment on the plane but you can connect to the WiFi and get the movies on your device, but only if you have the SilkAir app! Silk air should let us know in advance before you get a 5:30h flight.

Aircraft

A320

Type Of Traveller

Couple Leisure

Seat Type

Economy Class

Route

Singapore to Davao

Date Flown

February 2020

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Wifi & Connectivity

12345

Value For Money

12345

Recommended

yes

1/10

"Worst experience in my life"

A Thalsha (Australia) 2nd February 2020

Singapore to Kathmandu. The seat was so dirty and cover was stained. The food I was given was Rice and potato. No veggies no meat no fruits. Is it because Nepal is poor country? Also, no internet and no video surfing in the flight. Worst experience in my life.

Type Of Traveller

Solo Leisure

Seat Type

Economy Class

Route

Singapore to Kathmandu

Date Flown

February 2020

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Wifi & Connectivity

12345

Value For Money

12345

Recommended

no

1/10

"not recommend this airline"

G Marden (Australia) 11th January 2020

✅ Trip Verified | Singapore to Cairns. I would not recommend this airline. What a disappointment considering they are affiliated to Singapore Airlines which are great. Firstly the seating feels the way it looks. Must be the worst looking interior, old badly maintained (seat pockets were broken on both flights), the seats were super uncomfortable, the food was terrible and the flights were late on both occasions. Silk Air will not see me again.

Aircraft

Boeing 737-800

Type Of Traveller

Family Leisure

Seat Type

Economy Class

Route

Singapore to Cairns

Date Flown

January 2020

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Wifi & Connectivity

12345

Value For Money

12345

Recommended

no

3/10

"SilkAir is shockingly bad"

✅ Trip Verified | Kuala Lumpur to Singapore. SilkAir flight departed late due to late arrival of incoming flight. When it was time to board, a hoard of people rushed to the gate. The announcement said business class and gold members first but the hoard was clearly neither. Staff did not bother to enforce the boarding process and didn’t even check the boarding passes of most passengers. Boarding of SilkAir is like a bogan fest of people without manners. On board, the seats are old. My seat has basically outworn it’s upholstery. The toilet is tiny and disgusting. Even upon boarding, the toilet smelled like it was full of stale pee. In flight, the plane was blowing hot air until the plane had enough altitude. One drink service of coffee, tea or juice. Overall, SilkAir is shockingly bad. I am glad to hear Singapore Airlines replacing SilkAir.

Aircraft

Boeing 737

Type Of Traveller

Business

Seat Type

Economy Class

Route

Kuala Lumpur to Singapore

Date Flown

December 2019

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

1/10

"It's not worth it"

Devinder Sran (Australia) 3rd December 2019

Not Verified | Brisbane to Singapore via Cairns. Short staffed, so poor food service, seats and plane was worn-out with major wear and tear. Small plane need to use own phone for in flight entertainment for 6.5 hour flight with nowhere to charge your phone. I wouldn't even give 1* for this flight. It's better to book flight with no stopover in regional areas even if I have to pay $300 extra. It's not worth it.

Type Of Traveller

Solo Leisure

Seat Type

Economy Class

Route

Brisbane to Singapore via Cairns

Date Flown

December 2019

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Wifi & Connectivity

12345

Value For Money

12345

Recommended

no

6/10

"Do not expect too much"

✅ Trip Verified | Singapore to Penang. For this short one hour flight to Penang, Silkair uses the A320 in a 3x3 configuration in economy, SilkAir is the regional branch of Singapore Airlines. A snack of curry puff and a drink was served on this flight. I had the exit row so the leg room was generous. There is no inflight entertainment. You have to download the Silkair Studio app and stream videos and music on your mobile device. So remember to bring along your earphones if you want to use the IFE. Do not expect too much on short regional flights on SilkAir and you will not be disappointed.

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