What Happened

We came to Homedepot on March 12, 2015 to schedule an appointment for someone to come out to give us an estimate for laminate flooring. We spoke to David and he helped us pick a sample and schedule an appointment for March 28. He then said we need to pay deposit of $50 but it can be applied to the order if we decide to do it or if not we can get it back. He said this is just to hold the appointment. So we agreed paid with my debit card, guy came out on the 28th and he said we'll get a call the following day for the amount. No one called so on the 30th had to call Home Depot and then they called back with the amount. It was pretty pricey and yelped reviews for flooring and people are not happy. So we decided to not pursue it. We then went to Homedepot on the 30th to get our $50, spoke to Manager Crystal, not very helpful at all. She told me if I cancelled before the appointment then I can get my $50 back but because they came out and measured they can't refund my money. First of all, if I knew that, I will not agree to it. Why would I just give my $50 away? I just want an estimate and the reason I agreed its because David told us we can get our money back. Crystal told us sge can't give our money back and she needs to talk to David and will call me back today March 31 at 12 noon. No calls... I just want my $50 and I would appreciate if Crystal can be more customer friendly! She made us feel that we were lying about what we were told! And no where on the receipt that says non refundable deposit.

I Spoke With

Crystal and David

What It Would Take to Resolve This

What Happened

I belong to retro in bayville new jersey I have asked numerous times regarding the TV"s not working on the exercise machines. This has been going on for at least 3 months. When told this to the girl at the front desk her answer is that there are many notes to the manager, owner etc. so she will not write down another complaint. I work out early in the morning and there is not a manager on at this time.

I Spoke With

the girl at the front desk

What It Would Take to Resolve This

What Happened

I used to live in the neighborhood surrounding Jinky's, and loved to go there for breakfast. frequently. I have since moved further away and haven't had the opportunity to eat there in quite a while. This morning I was back in the neighborhood and couldn't wait to go to Jinky's. I entered the restaurant was told to sit anywhere I like. Cool. I selected a small table and ordered a big breakfast. I happily worked on the Sunday crossword puzzle as I ate. I felt like I was in sync with a sign they had on the wall, which said something like, "Happiness is a leisurely breakfast". I was suddenly and rudely shaken from my happy state when a man approached my table and asked me to either leave or sit at the counter. He wanted to use my table to add to another table to accommodate a large party. I felt humiliated and insulted. This is the first time in my life that I have ever been asked to vacate a table in a restaurant so it could be given to someone else. I don't know if they restaurant staff felt they could do this because I am a woman and I was sitting by myself. In any event, the whole thing felt horrible to me and I will not be going to Jinky's again. I should add that I am an easy-going person who is not easily ruffled or upset.

I Spoke With

A woman who worked in the restaurant and seemed

What It Would Take to Resolve This

Refund my breakfast (about $18), apologize to me, and promise to treat all future customer with respect - and, in particular, not ask patrons to vacate the table where they are seated

What Happened

DEAD iPhone 6 64 Gig on first attempt at using the LifeProof case and LifeProof says that they sell a product that is waterproof but "LifeProof does not warrant, and is not responsible for, any smart phone or other device made by anyone other than LifeProof."

So, after testing and installing properly LifeProof says 'NOT OUR PROBLEM'. Can LifeProof actually sell a case that says "Complete confidence — total freedom" right on their "Why LifeProof" page. This is a 'Water Proof" case but you're out of luck and warranty if we leak and kill your $850 (replacement cost) phone, oh well.

I Spoke With

Company customer service representative.

What It Would Take to Resolve This

What Happened

On Friday night we had the most ridicules weather, road closures, power outages, downed trees and white out snow conditions: therefore causing the majority of people to cancel coming to our Christmas party that Liza, at Fernie Getaways and I had scheduled over a year prior. She was extremely understanding and helpful when it came to un-booking accommodations and lowering meal counts etc.

Thanks to her help and commitment to customer service we will continue to book with Fernie Getaways for our BC corporate events and ski trips.

Thank you so very much Liza for braving the weather to make sure that we were well taken care of. You Rock! #fernie #elkvalleybc

What Happened

On Friday night we had the most ridicules weather, road closures, power outages, downed trees and white out snow conditions: therefore causing the majority of people to cancel coming to our Christmas party that Liza, at Fernie Getaways and I had scheduled over a year prior. She was extremely understanding and helpful when it came to un-booking accommodations and lowering meal counts etc.

Thanks to her help and commitment to customer service we will continue to book with Fernie Getaways for our BC corporate events and ski trips.

Thank you so very much Liza for braving the weather to make sure that we were well taken care of. You Rock!

What Happened

We moved into one of their properties and we couldn't even fully move in for 2+ weeks because the refrigerator was broken. Inside was a layer of fish jelly stuff on the bottom that sat in a broken non-cooling fridge for a year. It was disgusting. There were water stains in the carpet where a pipe had broken and no discovered for a long period of time. They didn't replace the walls that had had water run down and in them, they just laid drywall over the top. We lived in that property for nearly 4 years. During that time, we dealt with ant infestations, mold, and collapsing floor boards. At one point we went over 6 months missing a floor board in my childs room. It was carpet and then open space of about 4 ft below. We had to threaten legal action to get it repaired. We had to run a heater in the laundry area to keep the mold at bay enough to keep the children from getting sick. We had rotted out bathroom floor for over a year before they repaired it. Then 6 months later it had to be fixed again because the owner's (not property management) grandson did the work and did it badly. There was mold, mice, and rats and they were slow to deal with it, if it was dealt with at all.

When we moved out in October, they kept our $1200 deposit almost in full. We got $23.50 back. We were charged for cleaning that had not been done when we moved in(like blind cleaning and yard work) and for refusing to clean up the mice dropping covered garage items that were covered in mouse feces because they didn't respond to the mouse infestation.

I Spoke With

Work requests were submitted through the prop. companies online system

What It Would Take to Resolve This

Return more of our deposit since the majority of what we were charged for were creations of their own making.

What Happened

Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends! #bestwesternlethbridge

What Happened

Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends!

What Happened

I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

What Happened

I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

What Happened

I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

What Happened

The warranty is awful once the furniture gets old. I called about a new stain (as covered by the warranty) but the tech who came out deemed that there were accumulated stains ON THE OTHER SIDE of the sofia ( I have a sectional) and this made my warranty invalid. Choose another company next time!

What It Would Take to Resolve This

reinstate my warranty and clean the stain I actually called about. I'm not trying to get you to clean the whole couch. And tell other people about the ACTUAL terms and conditions before they buy it.

What Happened

I returned my daughters winter boots last May because they wore poorly. I was issued credit towards a replacement. I called numerous times over the summer and was told consistently their stock was low because it was the summer...call back in September. I have spoken to Sorel at least 5-6 times since September to get another pair for my daughter. I am told over and over their stock is low and they don't have that boot yet. I called 2 days ago and they the boots would hopefully be in December 1 try back. I called yesterday and was told they never heard this but again stock was low and they were slowly receiving boots. I was offered a pair in my daughters size in another color. Seriously I should be able to get the same or close to the same item. I asked for a manager was put on hold for 10-15 minutes and was then told no managers were available they must be in a meeting. I should hear back from someone soon via email. I received a follow up note stating my call and reason for call and should now hear back today by 12:30. My daughter goes to school in Ohio she simply should not have to wait any longer for these boots. I don't care how they get her a replacement it just should have been done in a more timely manner. Winter will soon be upon us and still no boots. I am so furious and don't know what else to do.

I Spoke With

Customer service and then I asked for a manager and did not get one

What It Would Take to Resolve This

What Happened

I have had Republic Wireless for over a year and a half. They always advertised unlimited talk, text, and data. This past February I upgraded my phone to the Moto X they started offering, no problems. But in July I started driving a truck over the road and started using more data. I have received an email warning that I have abnormal data usage and that if it continues my service will be terminated.

When I inquired to the claim of unlimited data, I got a response back stating you get 5GB of cell data usage per month and if you haven't went over that in the past 6 months, they will give you an additional 5GB. Their claim to what is unlimited is the Wi-Fi data usage. That is misleading because no matter what cell company you have, you automatically have unlimited Wi-Fi data as you are not using the cell providers network to transmit that data.

UPDATE 09/25/2014: Today I received an email from Republic Wireless telling me because I continue to use data they are terminating my line on 10/03/2014.

I Spoke With

Chris

What It Would Take to Resolve This

What it would take to make me happy is, Republic sticking to their unlimited data claim (meaning cell data) and not send threatening emails to terminate your service because you have used a lot of data. And not terminatingy service.

What Happened

I had purchased a service of theirs, cost me 100 dollars. Didn't mind paying cause I needed the service. I regularly check my checking account, for the past three months they have been taking 20 dollars out of my account WITHOUT my permission. Now I call them and asked them to REFUND at least two months of the 20 dollars of each month they took out which adds up to 40 dollars again WITHOUT my permission.

I Spoke With

Online chat

What It Would Take to Resolve This

What Happened

I was a uverse customer for 2 years and during the time the tv service was decent most of the time but the internet service was horrible. I run 2 business and work from home so I need fast reliable internet. I paid for their fastest internet available in my area which was only 28 mbps, but if I was lucky I would get 2 mbps! I would call and complain they would send a tech out in 2 to 7 days they would get me around 20 mbps it would last 1 to 2 days if I was lucky and then back to 2 mbps or less one reading was 0.12 mbps! That is slower than dial up in the 90's. So I finally canceled the service to find better more reliable internet! I received my final bill finally after canceling my service a month ago! My bill was over $770! Upon signing up I gave a deposit of $450 and they have not credited that to my final bill. I called to make sure they received all the equipment and find out why the deposit hadn't been credited to my bill. I was told by the agent that they did receive all of the equipment and that the deposit was called an "advanced payment" and it is credited back to the account $5 a month until it is gone! Well, I was only with them for 2 years so that according to my math is only $120, where is the remaining $330. She repeated "it is credited to your account $5 per month." So I asked her if that means if I leave before I get the whole amount if I lose it and they just keep it, she said YES! Seriously?!?! Last time I checked when you take a deposit or "advanced payment" and do not provide a service, product or give a refund that was theft! I was charged over $300 per month for subpar service that they couldn't make work for more than a day or two at a time and was expected to pay even when service was out in my area for extended periods of time. This is by far the worst company I have ever done business with!

I Spoke With

Random agent on their customer service line.

What It Would Take to Resolve This

They can credit my deposit "advanced payment" to my final bill and should even reduce the amount farther for the subpar service they provided for 2 years I was with them!

What It Would Take to Resolve This

What Happened

I bought a Samsung 60" TV and had a service contract with Best Buys the contract ran out and I was never contacted to renew it because I would have the contract expired 3 days ago and they said I can't renew it because it expired and because of a new policy they started there is no grace period like before and there's nothing they can do (or should I say will do), When I called for a service issue that's when I was informed about the contract expiration they had the wrong E mail and home address and type of TV so there was no way they could have contacted me and no way I would know when the contract would have expired I spoke to at least 8 different people and all they kept saying was about the new policy , Policies are written by people and people can change them or at least make exceptions when a situation like this occurs I could have understood if they had called me or it had been a longer time since it expired but come on 4 days please, I will not be purchasing anything from Best Buys ever again and I bought quite a bit and I will be advising my friends and family and colleagues about this situation I'm sure the more people who know about the way they treat their customers after the sale will be hesitant to deal with them.