Security

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Logging on for the first time

Next you’ll be guided through a few quick steps to set up your CommBiz profile.

Change your password

Enter your personal email address

Choose four security questions from the list of questions offered – you’ll need to answer these in order to reset your password or call the CommBiz Helpdesk. Click on a question, type the answer and click Add. Once you've added four questions, click Next. You can change these at any time in My Security Centre

(Security Token users only) If you've already received your Security Token, activate it by following the on-screen prompts. Click Next

If you want, you can choose a new login ID that's easier to remember, then click Change. Otherwise, skip this step by clicking Finish

Security devices

By following the steps above, you can log on to do simple things like view your accounts.

You may also receive one or both of the following devices that protect your security and provide access to other things. If you do, activate and start using them as soon as you can.

NetLock USB device

Depending on your service, we may send you a NetLock USB device.

If you receive a NetLock USB, you’ll need to plug it into your PC every time you log on. It authenticates your connection to CommBiz with an encrypted digital certificate and secured internet browser.

Note: You can only activate your NetLock once you’ve logged on for the first time.

Support

Important information

This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Commonwealth Bank of Australia ABN 48 123 123 1234. Call 13 2221 or view our terms and conditions.