Company introductionWe are The NetCircle. Masters of Social Networking Sites.

We love technology. At The NetCircle, we specialize in making social networking websites and mobile apps. We create communities that allow people to live authentic, fulfilled and happy lives. As geeks, we love our tools and technologies.

The Net is the Web. The Circle is the Community.
We are sociable. Ideas are worthless without ambitious people to bring them to life. Our team is made up of like-minded, passionate and friendly people from all over the world. Take a look at what’s going on in our office.

Job descriptionAbout the JOB:
We don’t do ordinary – we fly in the face of it! We prefer to leave the run-of-the-mill, the so-so and the average to others. Could you be the new team member we are looking for to join our new Customer Service operation in Shanghai?
This is an exciting opportunity to join our new contact center operation as a Customer Service Representative. You will be the front line of our products, answering mails from existing customers and other duties as assigned…
It will be your role to make each and every customer feel unique and individual to us. By utilizing your personality and communication skills you will identify customer needs and provide the outstanding experience that our customers have come to expect.
Our people put the ‘extra’ into ordinary in their service delivery, does this sound like you?

What you will do:

Handle high volumes of incoming contacts (mainly mails) in a customer-focused way, ensuring high service levels and quality.

Communicate clearly, accurately and effectively with internal and external customers.