I went to Home Depot on 9/17/11 to purchase moulding for stairs, I had been to the store in the morning and bought moulding asked a worker to cut them and he said no problem, upon my return in the evening I purchaes more moulding a worker in the lumber dept named Ian was there I asked him to cut 2 pieces of moulding he said to do it myself, and showed me where the saw was he said we don't cut moulding. I walked around and found another worker to do the simple job only took a few seconds. I have been a customer of Home Depot since it opened and expect more customer service, this employee was out of line and if I ever have a problem again I will shop elsewhere.

Hmmm, turning customers loose on a saw? Sounds like a lawyer's wet dream.

Posted by madconsumer on 2011-09-18:

the saw used to cut moulding is a hand saw.

Posted by HomeDepot_Care on 2011-09-20:

Hi, my name is Sheronda and I'm with Home Depot customer care. I apologize for your experience in our store. I'd like to let store management know, would you mind emailing me the store location to sheronda_care@homedepot.com? Thank you!

Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

Posted by HomeDepot_Care on 2011-09-20:

I apologize, I see that you put the address of the store in the complaint title. I have located the store and will advise management accordingly. Please let me know if you have any additional concerns.

Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com