Globarena
support team is committed to provide support services to
ensure that the products and services are up and working
all the time. We assure a quick response, not exceeding
one business day.

Support

S.No

Description

Support

1

E- mail support

free

2

Remote trouble shooting

free

3

Telephonic support

free

4

On-Site support after warranty

paid

Business
Hours: Support will be available from 9
am to 6 pm and five days a week (Monday through
Friday), excluding Indian Public holidays

Email
Support

Contact support
team to report product problems, share your feedback
or suggestions. Click here to reach
us. While reporting your problem, please provide as
much information as possible to help us resolve faster.
A sample format of the information that can be included
while reporting the problem is given below.

Sample
format of information:

Product & Version Name: EnglishLab CCE V2.0

Operating System: Server: win2003 and client: win
xp

Service pack version: sp3 or sp4

JDK / JRE Version : JRE 1.3 or JRE1.4, or JDK 1.1
etc

Browser and Version: IE 6.0 or Netscape 4.76

Details of the problem:

The
steps to reproduce the problem

The
relevant log files

Remote
trouble shooting

Support
team would remotely, through the Internet, access your
system to diagnose and rectify the problem. All you need
is to connect your PC to the Internet. We would
access your PC and resolve the problem. You would be
watching the support executive resolving the problem or
setting the configuration right. This will empower you
to resolve minor issues on your own.

Tele
Support

You
can call Globarena Customer Response Center for logging
and resolving any technical
problem. This Center is
operational from 9 am to 6pm,
(Monday to Friday) and staffed by experienced and
knowledgeable specialists.
They are accessible at: +91-40-23370190 or
+91-40-23390191