TripAdvisor Traveler Rating:

5.05Cleanliness

4.05Location

5.05Rooms

3.05Service

4.05SleepQuality

4.05Value

4.05

“Only One Problem”

Mar 12, 2013Bryan B, Bumpass

Stay was great but considering the hotel was clearly booked full for the same conference I attended, the front desk was under-staffed to handle all the check-ins. I stood in line for 25 minutes. However, the breakfast crew the next morning seemed to do great and stay ahead even though the lobby was filled with hungry men.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for staying with us during the Wildfire Conference, I would like to apologize for your wait during check-in. Although our Front Desk Staff did their best to check everyone in early, it seemed that the majority of the guests arrived at the same time. Next year, we will do our best to pre-check-in guests, but this can sometimes be a challenge since we only have 2 work stations at the Front Desk. Yes, breakfast the following morning was very busy, but very orderly& and all the men were on their best behavior too! We enjoyed serving you!
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