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Description

Atlassian Update – 31 December 2015

Hi everyone,

Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; however there are not currently any plans to implement this suggestion.

For JIRA Server customers, the velocity templates can be edited so there is a way to accomplish custom email templates, though we realize that it does add more work to JIRA upgrades.

As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.

What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.