Provide Feedback on Policies

How We Engage Stakeholders

Here are some of the ways we’ll be gathering feedback from communities that may be most impacted by these changes. And a map of where we’ve been so far.

Rider Focus Groups

The impact of AFC 2.0 will vary by mode. For example, changes to how you pay your fare on the Orange and Red lines won’t be as big as changes to the Green Line and Commuter Rail.

We’ll host focus groups with riders across modes to ensure that the new system works for you as much as it works for us.

Municipal Partner Workshops

As part of AFC 2.0, we’ll be expanding our network of fare vending machines to increase access to places where you can buy Charlie Cards.

We’ll be hosting workshops with people who know where the best sales locations are in their cities and towns, and can provide input to help us make informed decisions.

Community Meetings

We want to meet communities where they already are.

We’ll be attending community meetings throughout the region, where we can share details about AFC 2.0 and answer questions about implementation. Let us know if there’s a meeting in your community we should attend.

Policy Development Working Group

Feedback from local transit advocates helps us understand how proposed changes may impact local communities.

We host bi-monthly meetings where we can work together to identify opportunities for outreach, brainstorm policy solutions, and react to proposed policies.

Public Advisory Meetings

We’re also hosting our own meetings in different communities throughout the region to gather feedback on policy changes and any concerns or questions you may have about AFC 2.0 in general.

Meetings are in the evenings on a quarterly basis. We hope you can attend to share with us how these changes will impact your daily life and your trips on the T.

Our Guiding Principles

We will hold ourselves accountable to the outreach process

We will prioritize input from the communities and people most impacted by changes to MBTA policies, so that we can:

Identify the opportunities and concerns that are the root cause of problems

Establish processes to answer questions that we cannot immediately answer

Recognize the disagreements that come along with proposals, and leave space for that dialogue

We will be accessible and proactive

We will actively seek input from our customers and meet them where they are by:

Hosting frequent, accessible community events

Creating accessible digital tools for online feedback

Interacting with our customers while they are riding our trains, buses, and ferries

Actively seeking feedback from the communities most impacted by these decisions

Bringing feedback about the project and the organization to relevant leaders and decision makers at the MBTA

Providing information on this project in multiple language

We will be transparent about our decisions

We will share clear and accurate information about this project, our decisions, the data we use in our decision-making process, and how people can provide feedback.

We will be iterative

This process involves multiple stages and rounds of feedback. We will:

Provide opportunities for input on technology and policy development

Understand that as we identify problems, they may be interrelated, and that we might be able to solve issues in one area by making changes somewhere else

Develop strong relationships with community organizations so they can consistently provide feedback before, during, and after implementation