USA Volleyball Academy Helpdesk - KnowledgebaseUSA Volleyball Academy Helpdesk - Knowledgebasehttps://help.usavolleyballacademy.org/kb
Thu, 17 Aug 2017 22:49:35 +0000Thu, 17 Aug 2017 22:49:35 +00001800Printing Academy Certificates<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:small;">To print certificates, you need to be on a Windows or Mac desktop or laptop with Adobe Acrobat and Flash. iPads will not open certificates.</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:small;">If you experience a delay loading the certificate, close the certificate window and reopen the certificate. Typically that will work well.</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;> </p>
<p> </p>
<p class="MsoNormal" style="margin:0;; "margin:0;> </p>https://help.usavolleyballacademy.org/kb/articles/printing-academy-certificates
https://help.usavolleyballacademy.org/kb/articles/48Thu, 22 Dec 2016 09:47:46 +0000USAV Academy Error 101<p>USAV Academy Error 101 occurs when your computer loses Internet connection while running a course.</p>
<p>Our software saves your course progress to the best of our ability (every 30 seconds).</p>
<p>Corrective Action <br> 1. Exit the course immediately.<br> 2. Launch the course again, when your Internet connection has been re-established<br><br> Possible causes of the issue<br> • Momentary loss of Internet connection<br> • Complete loss of Internet connection</p>https://help.usavolleyballacademy.org/kb/articles/usav-academy-error-101
https://help.usavolleyballacademy.org/kb/articles/47Sat, 19 Nov 2016 13:07:21 +0000USAV Academy Idle Time Out (automatic log off)<p>The USAV Academy will not log you out as long as you are active and progressing through a course (no matter how long that takes).</p>
<p>But, the system will automaticlally log you out after 20 minutes of inactivity. Doing this is like writing a term paper in Word and not clicking Save before walking away from your computer (anything can happen).</p>
<p>When this occurs, your progress until that point should be captured by the software. But, you may well need to "Save" your progress when you return to the Academy.</p>
<p>* Log into the Academy</p>
<p>* Launch the desired course</p>
<p>* Instead of the Lesson Go button, you will see to icons: Save or Discard</p>
<p>* Click Save</p>https://help.usavolleyballacademy.org/kb/articles/usav-academy-idle-time-out-automatic-log-off
https://help.usavolleyballacademy.org/kb/articles/42Mon, 30 Nov 2015 06:53:30 +0000Where is the IMPACT manual?<p>In the 2015-16 course, you will find a downloadable PDF file of the IMPACT manual in the resource listing on the left side of the course launch page. Simply click on the chapter course in your dashboard, and look on the left side of the following screen.</p>
<p>&nbsp;</p>
<p><img src="/file.php/300529JXKYTQZPNJNNWKK0/Inquisiq-manual-call-out.jpg" alt="" width="679" height="188" /></p>
<p>&nbsp;</p>
<p>In the 2016-17 course, you will find the manual link in the lower left corner of each course page. Clicking on the link will open the manual in a separate tab in your browser.</p>
<p><img src="/file.php/288443SCWJQTJJQHBKQYZ0/17-manual-callout.jpg" alt="" width="414" height="342" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>https://help.usavolleyballacademy.org/kb/articles/where-is-the-impact-manual
https://help.usavolleyballacademy.org/kb/articles/40Fri, 06 Nov 2015 12:29:31 +0000Academy password and username requirements<p> </p>
<p> </p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;">Username:</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;">Must be at least 6 characters</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;">Cannot contain 'admin' or 'administrator'</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;"> </span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;">Password:</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;">Must be 6-25 characters</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;">Cannot contain 'password', '123456', '654321' or contain the username.</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;">Cannont contain &amp;</span></p>
<p class="MsoNormal" style="margin:0;; "margin:0;> </p>
<p class="MsoNormal" style="margin:0;; "margin:0;><span style="font-size:10pt;font-family:Arial, sans-serif;"> </span></p>https://help.usavolleyballacademy.org/kb/articles/academy-password-and-username-requirements
https://help.usavolleyballacademy.org/kb/articles/36Wed, 28 Oct 2015 06:38:32 +0000Reset a user’s course<ul><li><span style="font-size:10pt;font-family:Arial, sans-serif;">Click Administrator Menu</span></li>
<li><span style="font-size:10pt;font-family:Arial, sans-serif;">Click Users</span></li>
<li><span style="font-size:10pt;font-family:Arial, sans-serif;">Search for user</span>
<ul><li><span style="font-size:10pt;font-family:Arial, sans-serif;">Search looks at username, first and last names</span><span style="font-size:10pt;font-family:Arial, sans-serif;"><span style="font-size:10pt;font-family:Arial, sans-serif;"> (but not first and last names together)</span>, and email address. Does not look at Contact ID</span></li>
</ul></li>
<li><span style="font-size:10pt;font-family:Arial, sans-serif;">Click on the pencil on the right side of the screen</span></li>
<li><span style="font-size:10pt;font-family:Arial, sans-serif;">You will be able to see the information about the user</span>
<ul><li><span style="font-size:10pt;font-family:Arial, sans-serif;">Do not change this information here… It will change again when user logs into Academy from Webpoint.</span></li>
</ul></li>
<li><span style="font-size:10pt;font-family:Arial, sans-serif;">In icons running down right side of screen, go to Enrollments</span></li>
<li><span style="font-size:10pt;font-family:Arial, sans-serif;">You can see details of user’s learning history</span>
<ul><li><span style="font-size:10pt;font-family:Arial, sans-serif;">Navigate to desired course and hit the double green arrows in the Reset column.</span></li>
</ul></li>
</ul><p> </p>
<p> </p>
<p> </p>https://help.usavolleyballacademy.org/kb/articles/reset-a-user-s-course
https://help.usavolleyballacademy.org/kb/articles/32Tue, 27 Oct 2015 21:04:43 +0000Fatal Error or Uncommitted Data and my progress is not saved<p><span style="font-size:10pt;font-family:Verdana, sans-serif;">A fatal error or Uncommitted Data indicates that the communication between the lesson and the USAV Academy has been broken. There are a multitude of factors that can contribute to a fatal error which would include the user's environment, USAV Academy software, server hardware, etc.. More often than not, the issue is linked to the learner's user environment (computer settings, antivirus settings, browser add-ons / extensions). <br><br> When communication between the lesson and the Academy is broken, your course GO buttons turns into a disk icon and a trashcan icon. The user can either click the Save (disk) icon to save the data and continue where he or she left off or click the discard (trashcan) icon to delete the data and start from the beginning. Until one of these options is selected, the user's attempt will not be recorded. <br><br> When a user launches a course, the Academy creates a holding file of the lesson data. Once the user "closes" the lesson correctly, that file is then committed to the Academy. The user does not necessarily have to have completed the course, just closed the course and the file will commit/save to the Academy. If a user loses connection (browser crashed, computer was shut off, the workstation was logged out/turned off, power outage, javascript error, etc.) the lesson could not be formally "closed," which leaves the data uncommitted and left in that holding file. </span></p>
<p><span style="font-size:10pt;font-family:Verdana, sans-serif;">When a user logs back in, they will see the save or discard options. If a user clicks save, the holding file containing the information up until the user lost connection will then commit / save to the Academy. For most courses, then you click that save icon, the data up to the latest bookmark/commit will be retrieved. We frequently see these issues when users launch a lesson and leave their computer for an extended time while the lesson is still active. They return some time later to complete the lesson, however during their extended time away, the connection between the lesson and LMS was broken. </span></p>
<p><span style="font-size:10pt;font-family:Verdana, sans-serif;">We recommend that users close the lesson to save their lesson data before leaving the lesson for an extended time period. By closing the lesson, it saves the user's data. Not closing the lesson before leaving is like writing a term paper in Word and not clicking Save before walking away from your computer (anything can happen).</span></p>https://help.usavolleyballacademy.org/kb/articles/fatal-error-or-uncommitted-data-and-my-progress-is-not-saved
https://help.usavolleyballacademy.org/kb/articles/30Mon, 26 Oct 2015 15:02:02 +0000I have reported an issue, but have not revieved a confirmation email or reply<p>If you have reported an issue, but have not recived a confirmation from our helpdesk, please:</p>
<ul><li>Look in your spam/junk folder for an auto-generated reply.</li>
<li>Be sure you are not using a spam quarentine system that requires user authentication.</li>
</ul>https://help.usavolleyballacademy.org/kb/articles/i-have-reported-an-issue-but-have-not-revieved-a-confirmation-email-or-reply
https://help.usavolleyballacademy.org/kb/articles/29Tue, 20 Oct 2015 14:16:44 +0000Use Google Chrome - Most Stable Browser<p>Many users report technical functionality issues like screen locking, error messages or navigation buttons not appearing on screen. These issues are commonly related to the browser you are using. We have found Google Chrome running on either a Windows PC or Mac computer to be the most stable environment in which to run our coursework. We do not recommend accessing coursework on mobile devices. If you are experiencing technical difficulties, first try switching to Google Chrome.</p>https://help.usavolleyballacademy.org/kb/articles/use-google-chrome-most-stable-browser
https://help.usavolleyballacademy.org/kb/articles/28Wed, 14 Oct 2015 10:21:14 +0000Course not running properly<p>If you have any issues with courses not running properly, please do the following:</p>
<ol><li>Log out of USAV Academy</li>
<li>Close your browser</li>
<li>Open your browser</li>
<li>Return to USAV Academy</li>
<li>Launch the desired course(s)</li>
</ol><p> If you continue to have trouble, please click on Contact Us to launch a Help Desk ticket. Include the following information:</p>
<ul><li>Course(s) involved</li>
<li>Browser (Firefox, Chrome, etc.)</li>
<li>Computer platform (Windows, Mac, iPad, etc.)</li>
<li>Detailed description of your issues</li>
</ul>https://help.usavolleyballacademy.org/kb/articles/course-not-running-properly
https://help.usavolleyballacademy.org/kb/articles/27Mon, 12 Oct 2015 10:56:29 +0000Will my computer run USAV Academy?<p>The USA Volleyball Academy has a utility to test your computer's configuration for compatibility with the Academy software.</p>
<p>At both the Login screen or by clicking Home, you will see a System Test button. Click that button and then Test my Workstation. We will evaluate your computer or device to see if you are prepared to run the Academy.</p>
<p>If the utility reports errors, please address those issues before trying to access course materials.</p>https://help.usavolleyballacademy.org/kb/articles/will-my-computer-run-usav-academy
https://help.usavolleyballacademy.org/kb/articles/26Mon, 12 Oct 2015 10:44:15 +0000I don't see any course material<p>If you have opended a course and do not see anything under Learning Activities, there are two possible issues:</p>
<p>1) You are looking at an exam that is not yet available (target date is ~ October 15, 2015. Close the course and return after that date.</p>
<p>2) Some content is missing. Please open a help desk ticket to report the issue.</p>
<p>Thanks and have a great season.</p>https://help.usavolleyballacademy.org/kb/articles/i-don-t-see-any-course-material
https://help.usavolleyballacademy.org/kb/articles/25Thu, 01 Oct 2015 11:57:08 +0000Have a USAV membership record but don't have login credentials?<p><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">If you are a member of Southern California, North Country or Southern Region you will likely not have a National Office&nbsp;User Name or Password to login and register for any National IMPACT Course (OnDemand, Webinar, etc.)&nbsp;First try login to&nbsp;confirm you do not have those credentials, then copy and paste the following link in your browser address bar:&nbsp;</span><a href="https://webpoint.usavolleyball.org/wp15/IntraLock/AcctRequest.wp"><span style="font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; color: #ff0000;">https://webpoint.usavolleyball.org/wp15/IntraLock/AcctRequest.wp</span></a><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">&nbsp;to create your User Name and Password allowing you to register for the course. &nbsp;</span></p>https://help.usavolleyballacademy.org/kb/articles/have-a-usav-membership-record-but-don-t-have-login-credentials
https://help.usavolleyballacademy.org/kb/articles/24Fri, 04 Sep 2015 10:12:00 +0000I've passed my IMPACT exam, but my USAV record does not show any certification.<p><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">Our Learning Management System and USAV Members database are two separate systems that must exchange information to create student records, and then update member records once a course has been completed. We use a custom web service to achieve this, but any number of things can interupt this information exchange. If you find that your USAV member record does not reflect your recent certification, please <a href="/dp/new-ticket">fill out a helpdesk ticket</a> and we will confirm your certification and update your record for you.</span></p>https://help.usavolleyballacademy.org/kb/articles/i-ve-passed-my-impact-exam-but-my-usav-record-does-not-show-any-certification
https://help.usavolleyballacademy.org/kb/articles/15Fri, 04 Sep 2015 10:02:59 +0000Where is my IMPACT certificate?<p style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">Upon passing your IMPACT OnDemand exam, your certificate will be automatically generated in your USAV Academy student record. Make sure that you click the "Continue" button at the end of your exam instead of closing your browser to ensure your test score is saved.</p>
<p style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">Your certificate is available to you at any time by logging in to USA Volleyball Academy and locating the "Certificates" button on the right side of your student dashboard. Any certificates you have earned will be available to download and print from that menu. If you still require assistance, please <a href="/dp/new-ticket">submit a helpdesk ticket</a>.&nbsp;</p>
<p>&nbsp;</p>https://help.usavolleyballacademy.org/kb/articles/where-is-my-impact-certificate
https://help.usavolleyballacademy.org/kb/articles/14Fri, 04 Sep 2015 10:02:11 +0000Why can't I take courses on my Apple mobile device?<p><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">iOS for Apple mobile devices will not&nbsp;execute media auto-play commands. The course relies on the playing of recorded audio (narration) to trigger the appearance of the navigation buttons (once the audio on a page finishes playing the first time, a command to show the navigation buttons is executed). Developing versions of our courses for mobile platforms is planned, but for now access is limited to desktop and laptop computing environments.</span></p>https://help.usavolleyballacademy.org/kb/articles/why-can-t-i-take-courses-on-my-apple-mobile-device
https://help.usavolleyballacademy.org/kb/articles/13Fri, 04 Sep 2015 10:01:16 +0000Concerning Mac computing environments<p><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">We have had many coaches successfully complete their USAV OnDemand coursework using a Mac computer running Safari web browser, but have noticed several instances where intermitent technical issues have caused a great deal of frustration. If you are accessing your course on a Mac running Safari and are experiencing issues, we recommend installing Google Chrome and using it. In most cases, this has solved those technical issues. If you continue to experience difficulties, please <a href="/dp/new-ticket">submit a helpdesk ticket</a>.&nbsp;</span><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><br /></span></p>https://help.usavolleyballacademy.org/kb/articles/concerning-mac-computing-environments
https://help.usavolleyballacademy.org/kb/articles/12Fri, 04 Sep 2015 10:01:00 +0000Why do my IMPACT exam questions change every time I take an exam?<p><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">The IMPACT Exam is programmed to randomly select 50 questions from a pool of 121. It is designed to retain your original questions and answers per testing session, but if you close the exam window before you achieve a passing score, it will randomly select another 50 questions the next time you open it. We recommend that you allow at least 1 hour for taking and correcting your exam in one session.</span></p>https://help.usavolleyballacademy.org/kb/articles/why-do-my-impact-exam-questions-change-every-time-i-take-an-exam
https://help.usavolleyballacademy.org/kb/articles/11Fri, 04 Sep 2015 10:00:04 +0000My IMPACT course is timing out, giving me errors, and generally misbehaving - why?<p style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;font-size:12px;">The IMPACT OnDemand Course is basically a website with special functionality built in to accomodate tracking, grading, information submission, etc. With the miriad of different devices, operating systems, browsers and plug-ins, it is difficult (if not impossible) to program for every viewing environment. We have identified certain instances where IMPACT OnDemand does not seem to want to "play nice", and have listed them below:</p>
<p style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;font-size:12px;">1. Mobile devices - the use of auto-play in our courses makes mobile access difficult. Do not attempt to access IMPACT OnDemand on any mobile device.</p>
<p style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;font-size:12px;">2. Macintosh computers running Safari - there have been many reports of irradic behavior with this combination. If you are experiencing technical issues on a Mac, try using Google Chrome.</p>
<p style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;font-size:12px;">3. There have been a few reports of issues on Windows 8 machines running Internet Explorer. Again, try running Google Chrome.</p>
<p style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;font-size:12px;">4. There have been reports of issues related to Internet Explorer 10. If you use this browser and are experiencing difficulty, please install and use Google Chrome.</p>
<p style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;font-size:12px;">5. Clearing your browser history and cache has been known to eleviate some technical issues.</p>
<p style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;font-size:12px;">6. If all else fails, <a href="/dp/new-ticket">submit a helpdesk ticket </a>and we will see what we can do.</p>https://help.usavolleyballacademy.org/kb/articles/my-impact-course-is-timing-out-giving-me-errors-and-generally-misbehaving-why
https://help.usavolleyballacademy.org/kb/articles/10Fri, 04 Sep 2015 09:59:40 +0000My course is stuck! What do I do?<p style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">The computer and internet environment is a rather unstable place. There are so many variables in play when accessing a course online, including one's internet connection, computer, operating system and browser, as well as any add-ons or plug-ins that may be enabled in those browsers. As of this writing, we have identified difficulties that seem to be related to Mac computers running Safari browser, Internet Explorer 10 browser, and Windows 8 machines running Internet Explorer. As the first step to troubleshooting, try running Google Chrome on either machine - it has proven to be very stable in most environments.</p>
<p style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">If this does not solve your issue, please&nbsp;<a href="/dp/new-ticket">submit a helpdesk&nbsp;ticket</a> and we will address your specific issue. &nbsp;</p>https://help.usavolleyballacademy.org/kb/articles/my-course-is-stuck-what-do-i-do
https://help.usavolleyballacademy.org/kb/articles/9Fri, 04 Sep 2015 09:58:46 +0000For an IMPACT course, my progress bar is moving, but I see no video and hear no audio. What's wrong?<p><span style="color:#4a5571;font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;"><span style="font-size:12px;">Coaches' Education courses use MP3 audio and MP4 video, which are compatible with most browsing environments. Be sure to check your audio settings and that your speakers are connected and turned on, and know that the text in the scrolling text box is identical to what is being spoken in the narration.</span></span></p>https://help.usavolleyballacademy.org/kb/articles/for-an-impact-course-my-progress-bar-is-moving-but-i-see-no-video-and-hear-no-audio-what-s-wro
https://help.usavolleyballacademy.org/kb/articles/8Fri, 04 Sep 2015 09:58:11 +0000Why can't I register?<p style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">If while registering for an OnDemand course you receive "Error 255! This individual already has a pending IMPACT Certification.", chances are you have attempted to register before, and something did not go through. In most cases, a credit card number was entered incorrectly.</p>
<p style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">To remedy this, please&nbsp;submit a helpdesk&nbsp;ticket and ask to have the pending certification cancelled. Upon cancellation, you can successfully register for your OnDemand course.</p>https://help.usavolleyballacademy.org/kb/articles/why-can-t-i-register
https://help.usavolleyballacademy.org/kb/articles/6Fri, 04 Sep 2015 09:56:05 +0000How do I register?<p><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">Registration for your USAV Coaches' Education OnDemand coursework starts&nbsp;</span><a style="color: blue; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;" href="http://www.teamusa.org/USA-Volleyball/Calendar/2012/November/06/Indoor-IMPACT-On-Demand-Course.aspx" target="_blank">here</a><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">. Simply follow the link and scroll down to choose either Member or Non-member registration.</span></p>https://help.usavolleyballacademy.org/kb/articles/how-do-i-register
https://help.usavolleyballacademy.org/kb/articles/5Fri, 04 Sep 2015 09:55:51 +0000Registered in Webpoint, but no student record or course in LMS<p class="MsoNormal" style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><span style="font-size: small; font-family: helvetica;">It has come to our attention that some have been experiencing errors when attempting to register for OnDemand coursework at USA Volleyball Academy. We have identified two issues that are currently being addressed and will soon be rectified. In the meantime, please consider the following when encountering difficulty:</span></p>
<p class="MsoNormal" style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><span style="font-size: small; font-family: helvetica;"><span style="font-size: small; font-family: helvetica;">1.</span><span style="font-size: small; font-family: helvetica;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: small; font-family: helvetica;">When you register yourself or someone else for USA Volleyball Academy coursework through Webpoint, your registration creates a student record at USA Volleyball Academy with identical credentials to your Webpoint record (username, password and email address).</span></span></p>
<p class="MsoNormal" style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><span style="font-size: small; font-family: helvetica;"><span style="font-size: small; font-family: helvetica;">2.</span><span style="font-size: small; font-family: helvetica;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-size: small; font-family: helvetica;">At this time, WebPoint will allow you to use special characters in your password (#$!&amp; etc.), but the web service that creates the parallel student account in USA Volleyball Academy will fail if your password contains these characters. Please change your Webpoint password to not include any special characters before you register for coursework.</span></span></p>
<p class="MsoNormal" style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><span style="font-size: small; font-family: helvetica;">We very much appreciate your patience and cooperation as we address these issues.&nbsp;</span></p>https://help.usavolleyballacademy.org/kb/articles/registered-in-webpoint-but-no-student-record-or-course-in-lms
https://help.usavolleyballacademy.org/kb/articles/4Fri, 04 Sep 2015 09:53:55 +0000Where do I go to take my course?<p><span style="color: #4a5571; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;"><span style="font-size: 12px;">The best way to access your USAV Academy coursework is to follow <a href="https://webpoint.usavolleyball.org/wp15/Intralock/Login.asp">this link</a>&nbsp;(consider bookmarking this url), login to your USAV member record and then click the red Login To USAV Academy button near the bottom of the page.</span></span></p>https://help.usavolleyballacademy.org/kb/articles/where-do-i-go-to-take-my-course
https://help.usavolleyballacademy.org/kb/articles/3Fri, 04 Sep 2015 09:52:12 +0000