Close ticket via e-mail

Submitted 2/12/2013 by Larry Steinke

I find it much easier to update tickets via e-mail. Unfortunately that does not close the tickets. It would be great if there was a code-based way to close tickets in much the same way you can manage twitter subscriptions via a text reply. For example, if the first word in a message body was *Close* the system would close the case and append any remain message body into the body of the ticket.

Comments

Level 2 Support:

You can easily create a ticket rule for this. It should be something like this: