Does anyone else go to an Arthur Murray and have a hard time with the studio's customer-unfriendly policies? I have been at the Arthur Murray Ann Arbor studio for over two years but they have policies that make me wonder how they are still in business. For example, they will not allow me to take a lesson at a nearby Arthur Murray, nor will they allow my friend from that Arthur Murray to take a lesson at my studio. I never feel like they listen to any of my concerns. The teachers gossip about students behind out backs (and sometimes when we are in ear-shot). Going to Arthur Murray is VERY expensive and I am getting tired of such a poor customer experience. Anyone else have problems with their Arthur Murray?Also, if you are in southeast Michigan and have a suggestion for a better studio, please share! Thank you.

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Re: Arthur Murray difficulties

Posted by belleofyourball

12/15/2009 11:49:00 PM

If you look at old posts there are raging debates about the evils and perils of chains. Fred Astaire and Arthur Murray have a lot of enemies. You will notice that their friends:A. tend to work for them, B. are in one of those magical few places with decent instructors and managers, C. is a haplsess soul. One of the people who are still in the thrall of finding dance and haven't figured out they are being ripped off by teachers who prey on their emotions and love of dancing.

I was a Fred Astaire student (read victim). It took me a long time to find the right independent instructor. You have to go out there and research them like you would someone you were hiring because that is what you are doing. Get on the internet and start researching your area. Go out and meet the instructors. Watch how they work with students and NEVER pay for more than one lesson at a time. There are great teachers out there. You can find them. If your area supports more than one AM than I can guarantee you there are independent chains. I just googled ballroom dance Michigan and there are tons of hits in the southeast.

Good luck!

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Posted by Ladydance

12/16/2009 6:53:00 AM

Alarm bells go off as soon as I hear "they won't allow me". AM studios are like that all over the world. I have a friend who was very happy at an AM until she told her instructor about a dance she went to on a weekend. It was not associated with any studio. Her instructor told her she was 'not allowed to' go to any dance in the city without his permission. She reminded him that he had no control over her social life, she could dance where she wanted and she left the studio and found an independent.

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Posted by Waltz123

12/16/2009 10:25:00 AM

Before you guys bash the entire organization too much, you should know that none of these are official policies of AMI.

One of the specific selling points of Arthur Murrays is interchangeable lessons. You should be able to buy lessons at one studio and use them at any other studio worldwide. This is true even in spite of the fact that different studios have different rates (and by the way, students can use that fact to their advantage). If a studio owner tells you otherwise, you should immediately report them to AMI headquarters.

As far as "not being allowed" to venture out, it's understandable why they might not want a student to do that -- the instructors are generally entry-level with a high turnover rate -- they nonetheless do not have a right to enforce any such policy. Again, this is not a reflection of the organization; It's simply a misinformed teacher or studio owner who should be set straight.

I fully support Arthur Murray, Fred Astaire, and all of the chain studios operating in the U.S. and worldwide. They bring tons of people into the business who would never have otherwise joined. And by the way, I'm one of them. So next time you're watching a video clip or posting a message here, remember that without Arthur Murray, this website wouldn't even exist.

True, they are extremely overpriced for the level of instruction, and to make up for that fact, there is an emphasis on high pressure sales tactics. But this is part of the method that indoctrinates so many students into the ballroom world, which trickle down to the independents. And they do provide certain services that no independent teacher alone can provide. So whether you love them or hate them, the chain schools are an extremely important part of our business.

There's my two cents. Now bash away.

Regards,Jonathan Atkinsonwww.ballroomdancers.com

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Posted by Clary

12/16/2009 11:05:00 AM

Just a side note re: interchangeable lessons - when I was an AM student, my contract had a clause that lessons were not interchangeable at another studio within a 25 mile radius of the home studio. So, students need to actually read their contracts to see if there are restrictions like that.There were several times that I used interchangeable lessons at studios outside that 25-miles radius, and it was very, very easy to do.

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Re: Arthur Murray difficulties

Posted by deborahvilano

2/14/2017 9:20:00 AM

I'd like to talk about difficulties in a different light as it relates to Arthur Murray. Both my husband and I have been taking lessons for 3 years at Arthur Murray, and we are very pleased with our level of instruction. What is missing, however, is an ability to easily remember and practice what we learned in a lesson.

Isn't it time that every Arthur Murray work with a website like Ballroom dancers so we can go home and see a professional video of what we've just learned so we can practice it? I realize we can video what we've just learned, but that eats into our lesson, and quite often doesn't depict everything at the right angle to see the steps for both the man's and woman's part. Additionally, if the step is being done with a student, and the student doesn't know the step yet, there will be errors in his or her video, which will then be practiced by the student. Another issue is finding the video months later, because if you don't name it and save it properly, it's always a chore to find it. My husband and I often refer to ballroomdancers for specific Arthur Murray steps, but they aren't called by the same names, or they are sometimes done slightly different: and this is my frustration with Arthur Murray. Truthfully, it's 2017 and the use of the Internet and Videos (where you can slow them down to analyze the step) would be so helpful. Furthermore, I truly believe that Arthur Murray franchises would benefit from making videos available because this would keep students from getting discouraged and dropping out.

Over the years I have recommended this, (although I have not mentioned it to the new owners of our studio) and the thought was that it would result in students turning to the videos and not taking lessons: I believe just the opposite. Most people can't learn alone from watching a video-- but it's sure a fantastic tool for practice and reinforcement. I also once wrote the main office in Florida to suggest this and didn't even get a response.

Furthermore, I believe that a system could be created that when a student learns a step during a private lesson, the video is released for practice which is available for a certain period of time OR videos for a specific dance at a certain level are released to practice. It's time to begin to think differently about how to attract and maintain students. The price per lesson is very high, many cannot afford it, and for those who can, they want to see more progress. I'm 60 years old, and having a video of the material I just learned would be a huge asset for me. It's just too difficult for me to remember all the material.