We Dream. We Do. That’s the Aramark Difference.

Innovations shaped by insight. That’s what our dedicated, highly motivated team of Service Stars deliver every day. It’s how we create experiences that matter.

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you

The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service

Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it

Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

See How We're Making a Difference Every Single Day

At every opportunity, we turn insights into innovations, which have an extraordinary impact on our customers, clients and the world around us.

SUCCESS STORY

Innovating The Menu Development Process

Food trends are evolving at an ever-quickening pace. An ordinary kitchen can be inflexible - with the equipment constraining the menu and limited if any, opportunity for guest feedback. Our desire to sample the latest flavors or try out new creations from local chefs extend beyond the walls of restaurants and into sports and entertainment venues. We want to share the latest trends, bring local fare to our venues and use feedback to refine the menu in real time.

Based on our progressive guest experience research and culinary development, we designed a “test kitchen” where everything from the menu to the equipment and overall aesthetic can transform. Guests have the power to help decide what’s on the rotating menu by providing feedback through tablets and at kiosks. Launch Test Kitchen is an industry–leading approach to dining at sports and entertainment venues and is currently installed at Quicken Loans Arena, home of the Cleveland Cavaliers and the Las Vegas Convention Center.

The flexibility and customization of Launch Test Kitchen allows us to quickly adapt food trends, introduce new items, or showcase local chefs, making it an interactive and changing experience. Guests benefit from a rotating menu and interactive experience – perhaps in a space they might not expect it. Chefs get to use their creativity and are inspired to create fresh, new, on-trend offerings on a very frequent basis – even every two weeks. Venues are able to connect with the community and invest in the local economy by featuring local chefs and talent.

SUCCESS STORY

A Fresh take on local sourcing

Sourcing ingredients local to our campuses ensures a fresher product for the students we serve and promotes a more sustainable campus community. As a company committed to exceeding expectations and good corporate citizenship, we regularly incorporate sustainable and local products into our campus dining operations.

Clemson University produces artisanal blue cheese and grows produce like peaches and almonds right on campus. In partnership with the university, Aramark chefs incorporate campus-grown and locally sourced foods into menus and develop recipes that celebrate the unique specialties of each community. We created a salad that includes campus-sourced cheese and peaches, along with locally sourced almonds and Bibb lettuce, for a menu item that is nutritious and socially and environmentally responsible.

We have come up with similar innovations at several of our other campuses, such as Portland State University, where we source from local Oregon communities whenever possible.

We are always looking for opportunities to find vendors close to campuses, work with supplier networks and partner with colleges and universities to maximize resources. Through a focus on local sourcing, we’re able to support the local economy and ensure the freshest campus dining services for your students, whose satisfaction remains higher than ever. This is just one of the ways we innovate the everyday on campuses around the country.

SUCCESS STORY

Making Sure Those We Serve Are Well-Heard

At Aramark, customer service is at the center of what we do. We’re always looking for new ways to ensure we’re offering the best possible products and services that meet the needs of our consumers and clients. In order to understand those needs, we need to listen.

We created Your Voice Counts?, an enterprise-wide consumer feedback tool. This program enables our consumers to quickly and easily provide us with real-time, ongoing feedback either online or from their mobile device. Once their feedback is gathered, we use the information to better understand what our consumers want and need, anticipate future trends, recognize superior service, address potential concerns and become knowledgeable and trusted partners to our clients.

The result is an optimized flow of communication between our customers and us. By offering our consumers the means to be heard, we can ensure a higher rate of satisfaction not only for them, but also for those we’ll be serving in the future. This is just one of the ways we innovate the everyday.

SUCCESS STORY

Bringing Variety to the Office

As the modern work environment continues to evolve, alternative and flexible dining solutions are a valuable employee benefit. Offering employees easy access to retail food options can increase productivity and engagement.

By providing a vast array of food options that are authentic, fresh and convenient, our alternative dining solutions can better satisfy employees and help boost productivity by keeping them on-site during meal and snack times. This is just one of the ways we innovate the everyday.

SUCCESS STORY

Less Waiting, More Cheering

A good game isn’t always a matter of what’s on the scoreboard. Win or lose, it often comes down to the fan experience. To improve the game-day experience within the 150-plus sports and entertainment facilities we serve, we continuously look for ways to decrease wait times.

Beginning with Soldier Field? in Chicago, we replaced countertop registers with mobile tablets to process all concession-stand transactions throughout the stadium. This technology sends real-time updates to our managers’ mobile phones every 15 minutes, allowing adjustments throughout the game. In addition, we left selection in the hands of our customers—literally. Through mobile ordering, fans are now able to place orders with the touch of a button and have amenities delivered right to their seats.

Integrating technologies like mobile in-seat ordering and tablets at concession stands enhances efficiency in the one place where waiting in line means missing the action: the stadium. By offering fans a more fulfilling game-day experience, we can increase the likelihood of their return and ensure that stadiums remain fuller than ever. This is just one of the ways we innovate the everyday.

SUCCESS STORY

Healthier Options for a Healthier Life

Living a healthier life is a top priority for many of us. More than 2 out of 3 adults and 3 out of 4 college students are striving to be careful about what they eat and wanting to make better nutrition and lifestyle choices1. With health and wellness as a focus from the schoolyard to the workplace, we created a comprehensive solution that helps people live healthier lives.

We developed Healthy for Life?, a comprehensive and integrated approach to health and wellness that empowers people to make healthier lifestyle choices. Centered around our dining services, our chefs, dietitians and other experts create healthy food, nutrition education and wellness programs that work together to support healthy lifestyles.

Bringing the Healthy for Life approach to K-12, higher education, healthcare and business dining locations gives consumers of all ages the resources and options they need to make it easier to eat well at school or work. This is just one of the ways we innovate the everyday.

SUCCESS STORY

Creating a cleaner clean

Respiratory allergies remain the most prevalent type of allergy among children. Many cleaning chemicals can create hazardous respiratory conditions1. Entrusted with creating healthy living and learning environments for our clients and their employees and customers, we needed to develop a safer solution to reduce potential threats.

Our solution is Blue Cleaning?, a process that allows us to replace many cleaning chemicals used by clients. Developed and tested with our supplier partners, our award-winning Blue Cleaning program employs multiple technologies, including one that applies a low-level electrical charge to tap water, transforming it into an electrically activated water cleaner. Once charged, the solution attacks organic soils, allowing them to be easily wiped away.

Blue Cleaning has created healthy and safe environments for thousands of people. This environmentally responsible program improves clients’ carbon footprints by reducing chemical use, volatile organic compounds, packaging waste and transportation emissions. This is just one of the ways we innovate the everyday.

1Study conducted by ORC International, funded by Aramark, 2017. Based on qualified respondents who work outside the home in a place of business.

Innovation

A premium, performance apparel line designed to be responsive to the unique demands of today’s workforce. Durable, flexible, light and cool properties to let your team Flex to whatever the day throws at them.

OUR LATEST THINKING

In 2014, the University of Kentucky partnered with us to transform the school’s dining program. The university’s competitive meal plan program saw plan purchases jump 30 percent from Fall 2013 and all meal plan prices actually went down.

Dream with us

ABOUT ARAMARK

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our 270,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.