**Your personal and financial information will always be kept secure and confidential and will never be sold to a third party.**

If for any reason you are not satisfied with your order, we will provide a full refund for the unused portion returned to us within 7 days of purchase less shipping (except International Orders). You must return the unused portion in the same packaging and condition. If the ear candles are damaged due to mis-use, poor packaging, heat exposure, moisture damage or otherwise unusable, your refund will be denied. Return shipping is not refundable. Please allow up to 30 days for all refunds. Refunds will be by check only. If the product is damaged during shipping to you we will provide a replacement order at no charge after receiving the damaged order back.