TripAdvisor Traveler Rating:

4.05Cleanliness

3.05Location

1.05Rooms

5.05Service

3.05SleepQuality

2.05Value

3.05

“Could be better”

Feb 25, 2013Ruth A, Austin

Service was great, staff very capable, friendly and helpful. Suite furnishings could be better. No hand towel holder near either of the two sinks. Dirty brown coverlets on beds looked depressing and icky. Living room of suite was kind of bare, no coffee table in front of couch with saggy farbic hanging from bottom of it - this could easily be tacked up but nobody cared enough to do that. Kitchenette had not enough pots and pans and implements to really cook anything. Very lumpy beds. Very few channels on TVs. One very cold night betrayed unusable heat - horrible, very strong, frightening smell of something burning issued from heating unit, so we had to turn it off and shiver under one thing blanket on bed. Rates were awfully high for ugly view of parking lot and such a long walk past pool and club to get out to the beach. Hallways and elevator dirty and beat-up. Overall adequate but overpriced and not enough attention to those details that make a place seem pleasant and welcoming -- except staff, who excelled on both counts. No sign anywhere or mention from staff of any free continental breakfast. If they had it, it was a well-kep secret.