Accident and Breakdown Management

FAST, EFFECTIVE SERVICE, 24/7

It is obviously essential to keep your drivers on the road and working but sometimes there are problems.

It is the speed of response and the support given to your drivers at the scene that makes all the difference. We can work with your existing roadside assistance suppliers or you can use our ‘pay on use’ nationwide service that can help reduce your overall fleet costs.

Either way, your drivers are supported both at the scene of the incident and throughout the repair event, and we will keep everyone updated on progress.

Key Benefits

Your drivers are given one 0333 telephone number to call that is covered by a UK based Call Centre 24 hours every day

We ensure all breakdowns under manufacturers warranty are dealt with effectively by the franchaised dealerships

We manage the entire process including roadside assistance, vehicle recovery and onward transport if required

Our Accident Management team will handle all the documentation and liaise with insurers and third parties

We send full repair estimates over for approval and discuss all options with you, the customer

We ensure all repairs meet strict industry quality standards and are carried out as quickly as possible

We will chase all insurers and third parties for fast responses to ensure your drivers and vehicles are back working with the minimum of down-time

We will take care of all claims for uninsured losses on your behalf

We will correctly account for Insurance excesses and VAT and include any charges in our monthly consolidated invoice to your company.

HOW WE WORK

Ease and speed of contact for immediate assistance is crucial which is why we provide just one, easy to remember phone number for your drivers. Depending upon the age of the vehicle, or whether you have existing breakdown suppliers in place, the driver is connected directly to the relevant roadside assistance organisation. All the UK Fleet Assist suppliers will attend the scene within the accepted industry service times and aim to fix the vehicle at the roadside or home address if possible.

Recoveries and alternative transport can then be arranged promptly if required. For accidents, we have a dedicated team who will deal with the entire event including driver advice at the scene, all the insurance documentation and third party liaison, as well as ensuring vehicles are repaired to a high quality as quickly as possible.

WHAT IT MEANS FOR YOU

Industry statistics show that incidents and repairs that are properly managed by professionals will dramatically reduce off the road time of vehicles. We provide a straight forward and easy to use service that supports your drivers at the scene of an incident and gets help to them, fast.

We support any type of incident from mechanical breakdowns, punctures and road traffic accidents, as well as handling all the messy paperwork and claims for insurance repairs. Your drivers are taken care of at the incident scene and we will keep all parties fully informed of the progress of the case right up to final completion.

There are no additional charges for our services. The whole support service is designed to take away the additional stress from your drivers, and your staff, when dealing with these emergency situations, sometimes at very unsocial hours.

What Our Customers Say...

I would like to personally thank you for all your support, help, and general knowledge on all the fleet vehicle matters that I simply did not have. I wouldn’t have been able to manage the fleet without your personal assistance and help, so I am very grateful and will happily recommend you and UK Fleet if the opportunity arises.