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Keypad

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I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean:

Message

Meaning

Accepted

Your Powercode has been accepted. You’ll see the amount of electricity you have bought followed by the word ‘Account’ and then by the amount of credit you now have on your Keypad.

Rejected

The meter has rejected the Powercode number. This will be followed by a message telling you why the number was rejected.

Duplicate

This means this Powercode number has already been added to your Keypad. Wait until the message clears, press the ‘*’ button and then enter a new Powercode number, making sure it’s not one you’ve used before. If you press button ‘4’ you can see the last five Powercode numbers entered into your meter.

Incorrect

You have entered the Powercode number incorrectly. Wait until the message clears, press the ‘*’ button and then re-enter the number.

Wrong Tar

You have not yet entered the most recent special ‘tariff change’ Powercode which we issue each time we update the rate at which your electricity is charged. If you have lost your special Powercode, here's how to find it.

Once you have entered the special tariff change code you will be able to enter the last Powercode number you bought.

Credit Hi

You have too much credit in the meter (the maximum limit is £999.99). Keep your Powercode in a safe place until you have used up some credit and then you can use it.

Error

There has been a delay of more than 20 seconds between entering each digit. Please re-enter your Powercode number quicker.

Kblock

This means that your Powercode number has been rejected at least five times in a row. Wait until the message clears, and then re-enter your Powercode number.

My top-up code is being rejected

I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card.
If you don't know whose card or premise number you have used please contact us on 03457 455 455.