We have pretty standard delivery terms and conditions but so there’s no confusion, please read the below.

We hope this answers any queries about the delivery or collection but if not, do not hesitate to contact us in store on: +44 (0) 207 403 3003 or at info@winepantry.co.uk

Delivery Costs:

Vouchers are sent either electronically or by first class post. Please contact us if the items have not been received within 5 working days so that they can be cancelled and reissued.

Our delivery costs for physical goods are at fixed rates within the UK.

Retail orders less that £250 incur a delivery cost of £8.50
All retail orders over £250 are free within the UK

Please contact us directly for large orders or overseas delivery: info@winepantry.co.uk

Delivery Timescales:

Please be aware that timescales for delivery and delivery charges may vary and are dependent on stock availability and delivery address. Extra delivery time should be expected for customers in the Scottish Highlands and Islands and outside of the UK. For delivery outside the UK or to Scotland please contact us directly.

We will give you an estimate date and time for delivery as much as the delivery method will allow, when the order is made. There will be variance as a result of events beyond our control. “Events beyond our control” are things such as unforeseen stock shortages from our suppliers, extreme weather or breakage resulting in delayed deliveries.

Completion of Order:

In the event that we are not able to deliver the whole order at one time due to a shortage of stock, we can deliver your order in installments as and when they become available. We will not charge the extra delivery costs for this. Please be aware that in this event, if items are delivered at separate times, the order constitutes one order and therefore cannot be stopped or cancelled.

Ownership of the goods is transferred to the customer upon receipt of payment in full for the entire order unless otherwise agreed. In the event that we receive only partial payment, we, at our discretion may either transfer ownership of goods of a value equal to the partial payment, or (b) return the partial payment to the you.

Goods will be your responsibility from completion of delivery or from collection. Delivery is “completed” once received at the address provided or collected from us in store.

Collection:

If you have requested to collect your order from Unit 7, first floor, Jubilee Place, Borough Market SE1 9AG, please email or call to arrange in advance.

We comply with the Sale and Supply of Goods Act 1994 and will offer a refund or exchange on goods that are faulty or where the nature of the goods has been mis-communicated. In such cases please ensure that goods are returned with an explanation of the fault, with proof of purchase and in as close to original condition as possible (with the liquid inside).