Processing, Shipping & Customs

How long will an order take to reach me?

After you place an order, Rumi's Garden takes 7 working days to process your order and prepare it for shipping unless otherwise stated in the description of the product. However, due to Covid19, unforeseeable delays to processing and shipping times may occur both with DHL and Spanish Mail.

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DHL Express (Worldwide): DHL is the safest way to guarantee your order reaches you safely. The time it takes to reach the destination depends on where the item is being sent to. Furthermore, customs may check items so it is always best to expect a waiting time from your respective country for items to arrive. As soon as we have processed your order, a tracking number will be sent to the email you provided so you can see where your package is in the shipping process. Enter your tracking number into the DHL website to be able to view this. Upon receiving the order, you'll be required to sign for it.

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Is Rumi's Garden responsible for dealing with customs?

Courier services are responsible for delivering your purchase to your doorstep. Rarely, customs may stop a product and ask for additional information such as your tax number, contact details or identification. This occurs most commonly when your name is a common name. When this happens, we will contact you so you can provide us with the information they need.

​ ​The customs of your country may also charge you a custom fee. For this reason, it is extremely important that the checkout information you provided Rumi's Garden with such as name, phone number, email and address are correct. If this information is provided, customs will usually process your item and the courier will deliver your package to you once the custom fee is paid, if they require payment. ​

It can happen that customs confiscate an item which is extremely rare. There is nothing that Rumi's Garden can do about this and it is beyond our control. The best thing to do is to see whether the product is allowed in the country where shipment is being delivered. ​

Is Rumi's Garden responsible for custom fees?

​ ​Rumi's Garden is not responsible for paying any custom fees that are placed on product.

A custom fee is a tax sometimes charged by a country on products coming in from another country. The rate varies depending on the products and not on all products require duties to pay and many are import-free.

Contact Information

To contact us via email click here. Work hours are from 9-5 Spanish time.

Unfortunately, we are an online shop and we are unable to receive clients at this point.