iOS

WiFi London Underground

I am trying to connect to the London Underground WiFi through the Virgin Media Login page and I am receiving an error message that says 'As a pre-pay customer you need an active data bundle Please call 191.' I certainly have a data bundle - I've looked around at other posts and see that it is recommended to change the security to EAP-AKA or EAP-SIM. However, I have an iPhone X and am unable to do this. I just switched over to Vodafone and am hoping to get this resolved before my cooling off period so I can switch providers if this is unable to be fixed ASAP. I've messaged customer service multiple times and they have been unable to assist. Any tips?

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@ilmarcello It's a shame to see that this hasn't been resolved for you when you contacted us previously. Are you currently on the latest iOS software (12.01) - if not, we'd advise updating this as it may help to resolve the issue.

I originally had problems (on 12.0.0) connecting to the vodafone wifi on the London underground as the wifi network was asking for a user/password. I resolved this connection issue with the wifi profile created here.

Removed the Vodafone-WiFi profile as setup by the link I posted above to check to see if London Underground WiFi works out of the box on iOS 12.0.1. It doesn’t. On connecting to VodafoneWiFi it asks for a user and password, instead of connecting automatically.

I'm afraid not. If you look at your airtime contract the only contractual obligation is to provide you with a UK mobile phone signal. As long as they're doing that somewhere in the UK they're fulfilling their obligations. All the other services are non contractual and discretionary.

In case it helps anyone, I found that even with the profile installed, it was still hit or miss as to whether it connected or not. In the first underground station, it continually failed to connect, asking for user password. In a different station it then connnected fine without asking for user / password. The strange thing is, going back to the first station again, it now connects fine on a regular basis.

So so if it doesn’t work once, do keep trying a few times and in different stations or parts of the same station. Perhaps once you are connected once, it then seems to work better. It could be coincidence, it that is how it’a appeared to me.

Hello. I have had this problem also since upgrading. Vodafone have been absolutely useless in resolving. I’ve contacted customer service multiple times. Every time I told them that under Settings on my phone, I didn’t have a profile. Without the profile, you can’t connect to the network and don’t even get the option to select EAP-SIM authentication. If you’re lucky, that’s the solution they recommend to you which does work for some, but I also got told to use Virgin (which doesn’t auto-connect, rarely works) and wastes time between stops as well as being asked for my postcode so they could check the signal in my area. CLUELESS!

As thought, it’s the missing profile that’s the issue. This website gives you the profile. Follow the link and install. Problem solved!

vodafone, you really need to train your customer service and technical teams on this. Both myself and my partner had this issue and it’s clearly a common problem.