FAQ

Our Guarantee of Best Price and Quality

How do you select the villas in Phuket?

Phuket is teeming with spectacular villas – beachside or otherwise – as is evident from their images, however, sometimes what you see is not what you get. Keeping that in mind, we handpick each and every villa you see on our website and our experts visit every site individually to make sure everything is top-notch: from the physical to the qualitative attributes. If there are cases where the villa is perfect but close to an ongoing construction site or lacking in terms of quality, we make sure to take that into account. Quality-checks are done regularly, to ensure the high standards of our luxury villas after the first round of inspections.

Do you really inspect all villas?

Rest assured that we do! Each villa visited by our specialist goes through a pre-inspection and it’s only after all the requirements are met that a villa gets our approval. And we don’t just stop here, we make sure to do regular visits to keep everything up-to-date and ensure that quality is at par at all times!

How do you guarantee the quality?

We have a team of villa specialists who take it upon themselves to deliver the best quality accommodation to guests. They do quality checks physically at each villa with a checklist of quality requirements. It is only when each item has been ticked off and the specialists have seen it first-hand that a villa gets listed on our website. From time to time, our specialists pay each of these villas a visit to ensure everything’s running smoothly. You needn’t worry as villa quality is our top priority!

How can you guarantee the best price?

At Villa Finder, healthy relationships with our clients and villa owners is crucial and so we work together to come up with the most efficient pricing for each villa rental. Our guarantee of the best price holds true and if ever you find a better price anywhere other than our website, we will happily settle the difference!

How come there is no service fee? How do you make money?

We offer our services to the villa owners and get paid by them directly. To avoid confusion, our model is to simply bring customers to their villas by listing them on our website. This in turn promises efficiency and, most importantly, no booking fee for you!

Booking Process

Can I get some help to decide on my holiday and villa?

Absolutely! If you’re confused about where to go and what to do, have a look at our travel blog to learn more about the bustling nightlife along Patong beach or island hopping in Phuket. However, we understand that in some cases you may require personal assistance and for this our dedicated team of villa consultants will be happy to answer questions 7 days a week! Also, if you need any help during your stay at one of our villas, a villa concierge is always on-call to provide excellent amenities on request such as airport pick-up/drop, arranging excursions, babysitters, personal chef, massages, etc. Here, the sky is the limit and all you have to do is ask!

I am not ready to confirm; can I simply enquire and place an option on a villa?

Yes, customers have the advantage of placing an option on a villa for up to 3 days without a need for credit card details! During this time, you can consult a villa specialist by filling up the contact details form with your travel dates. Once you’ve received a confirmation email from us, the specialist will reach out to you within 6 hours and answer any questions you may have to about the villa or even Phuket itself.

How do I confirm my booking?

After you decide on the villa and are all-set to book, our team will be sending you an email duly with all the relevant details and instructions on how to make a secure payment for your booking.

What are the payment terms?

In order to secure the booking, our customers are required to pay 50% of the rental price towards a deposit. The rest of the 50% is due for payment 60 days prior to your arrival date, unless stated otherwise.

What is the cancellation policy?

Cancellations are owing to an administration fee of US$200. Deposits and balance payments are non-refundable, unless stated otherwise, however, if you wish to cancel your booking, do reach out to us as soon as possible since we can assist you in negotiating a refund.

What is included in the price of my rental? Do I have to pay more hidden fees or taxes?

As each of the villas listed on our website is different, what is inclusive can vary from villa to villa. There are some that may offer a daily complimentary breakfast and some that may only offer breakfast the first day. More luxurious villas provide the services of a personal chef and a chauffeur-driven car however, many villas charge additionally for these amenities. Information on amenities that are inclusive or exclusive of rental prices can be found on each villa page. We can guarantee that there are no hidden fees or additional taxes to be paid as these are already included.

What payment method do you accept? Any specific payment for people in Singapore or Australia?

Villa Finder accepts several modes of payment including credit cards and direct bank transfers to any of our local bank accounts (Australia, New Zealand, Indonesia, Singapore, Hong Kong, Germany, and the UK). Customers in Singapore also have the option of making direct payments with cash or cheque at our Singapore office.
Payments made in currencies other than USD are subject to an exchange rate offered by our bank on the date of payment.

How do I know that you are trustworthy?

Our website has been in operation for years during which time we have had the opportunity to partner with brands such as Emirates, Air France, UOB, Maybank, and OCBC. Regular mentions in the press can assure you of our goodwill! Our customers are our priority and we are loyal to them in providing the best quality of services along with a memorable villa experience. Take your time to go through some of the reviews here, to get an idea of what they have to say!

Can I visit one of your office(s) to discuss my booking?

Absolutely! Customers are welcome to come visit us at any of our two front offices in Singapore, and Bali!

Do you really plant a tree for each and every booking made on the website?

Yes! For each booking made through our website, we plant a tree in commemoration by contributing in making our world a little greener, a little cleaner. To date, we have planted more than 2000 trees and, if you wish, you can read more about this initiative here. (coming soon)

Arrival and Stay

How do I find the villa? Can you arrange my airport transfer? Is it included?

We provide airport transfers to our customers to make their commute easier and without hassle. Our travel consultants and villa concierges are in constant touch with you, in case you need anything at all. You will also be provided with the villa address and contact details of the villa manager. In most cases, airport transfers are included in the rental so it is advisable to book with us to avoid last minute confusion. Do check the villa page for confirmation!

Who will be there at the time of check-in?

At the time of check-in, the villa owner or a representative will be present to welcome you to your home for the next few days! They will be happy to show you around and get you accustomed to the amenities as well as services available to you during your stay.

Who will be there during the stay? What service will I get?

While you are at the villa, the villa housekeeping and maintenance staff will be around to make your stay easier and more comfortable. Some villas also offer luxurious amenities such as a private chef or a chauffeur, available upon request or inclusive. You can always check the villa page to confirm what amenities are being offered.

Is my breakfast included?

Some of the villas listed on our website offer a complimentary breakfast on arrival or for each day of your stay. However, not all the villas provide a complimentary breakfast and it may be charged additionally. It is a good practice to confirm on the villa page whether or not a free breakfast is included in the rental price.

What if I want to arrange activities during my stay? What do you recommend I do in Phuket?

Our travel blog is your one-stop solution for any inspiration or advice you might need for your upcoming travels to Phuket! From where to eat in Bangtao beach to snorkeling or kayaking and even the go-go bars or massage parlours in Patong, we have information on everything. There are individual, specialised pages for each of our villa destinations. We are happy to help our customers with their queries and our travel consultants will recommends activities or places to visit!

What if I need help during my stay? What if the villa is not as described? What if something doesn't work? Do you have a team on the ground?

Our prime concern is maintaining top standards of quality for our customers. Each villa is inspected with care and in great detail not once or twice but regularly! However, if ever there is a problem or if you have any concerns or questions, our customer service is excellent and always there to help you with any of your queries. We are available 7 days a week so you can reach out to us when you wish!

Villa-Finder.com

Where are you based and how long have you been around?

Villa-Finder.com is a Singapore-based company founded in 2012 by David and Daniel. Just one year in and the growing success of our villa rental business led to the opening of a customer service wing in Seminyak in Bali for our clients, to deliver them the best holiday rental experience there ever was! Due to growing demands and the positive reception of our website, we expanded our business from Bali to other spectacular holiday destinations. We are proud to state that our website now has a vast collection of exclusive and top-quality villas, located not just in Bali but Phuket, Samui, Mauritius, and Sri Lanka! We have two front offices in Singapore and Bali, and you can read more about us here.

Who is behind the website?

We have a multi-national and multi-lingual team of 25 hardworking people who are dedicated to deliver the best villa rental experience to our customers. Maintaining the topmost standards of quality, providing customers a memorable experience, and most importantly offering the best rental prices take precedence everything else. We have a collection of the finest and most exclusive villas in 5 top travel destinations in Asia, and we strive to work better each day to make your holiday experience one-of-a-kind! Read about the members of Villa Finder here.

Are you part of a larger group?

Villa-Finder.com is the parent company to its subsidiary rental websites in Bali, Sri Lanka, Phuket, Samui, and Mauritius.

My friend Jon said you are the best company to book with, why?

Delivering on our promise to provide a top-quality holiday rental experience, one booking at a time, makes us the best company to book with. Our website strives to cater to the requests of our customers from the time of booking to the final day of your stay at one of our villas. Travel consultants and concierges are always on-call and present to help you out so you have everything you need when you need it! We guarantee a pleasant and wonderful time to each of our customers.

How can I be sure of the reality of your company?

You can always come down for a visit! Customers who wish to visit us for a tour at any of our two offices in Singapore, and Bali are more than welcome to come and get an idea about how we work to make good on our promises! Our company is registered with ACRA Singapore.
We have worked by names such as Emirates, Air France, UOB, Maybank, and OCBC in the past and press mentions have been plenty that you are free to read about.

Do you have references of happy clients?

Yes! Our Company is actively placed on social media and customers are free to read past reviews on Facebook or Google.

I have a villa; how can I list it with Villa Finder?

We are always looking to add more to our collection of holiday villas and if you have a villa in Bali, Sri Lanka, Mauritius, Phuket, or Samui, do email us directly for further details so we can plan an inspection! We would love to hear what you have to say so please don’t hesitate to contact us.

I am a travel agent; can I book one of your villas for my client?

Yes, our company has programs especially catered to travel agents! For more details write to us here.