The Hospice

The Hospice supports people in North Essex who have complex care needs that cannot be managed at home. We provide individual care and total support within our beds for people aged over 16 with complex needs due to advanced, progressive or incurable illness.

Set in beautiful grounds in Highwoods, Colchester The Hospice provides homely, quality accommodation in a mix of four-bedded bays and single rooms with en-suite facilities. We have limited facilities for families to stay although we make every effort to accommodate visitors comfortably. Meals are prepared on site, fresh every day and we aim to cater for all dietary requirements.

Admissions to The Hospice are usually for a short period of time for symptom control or to address a specific problem. Problems may be physical in nature, such as pain or nausea, or people may need complex emotional or spiritual support, or respite care. Our aim is to support people to return home as soon as possible with support from our Hospice in the Home service and other health and social care services.

Where appropriate and possible we also provide expert end of life care for those in the last days or weeks of their life. We support the individual, their families, friends and carers through all the smiles and all the tears because we believe in making every memory matter.

We currently have 16 beds available, which sadly is not usually enough to meet current demand, so we will always prioritise admissions based on greatest need. We are keen to increase capacity at The Hospice to 20 beds and will rely heavily on the help and generosity of fundraisers and donors to achieve this. You can help us by making a donation or leaving us a gift in your will.

Fundraising

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

Finance Team

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office
Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester
CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566