Note: Fill in the PIR to claim for the luggage to SAA: Property Irregularity Report

What is SAA Property Irregularity Report?

The SAA Property Irregularity Report (PIR) reference number is a unique code that traces your delayed or damaged suitcase. It has a combination of 10 letters and numbers and it is required to claim to SAA.

Number of lost baggages

Type of disruption

Ref code so that SAA can trace the suitcase

Flight code

Date

Colour and type

Name

About SAA cancellations

SAA cancelled flights notified more than 14 days before date of departure:

Julian has received a mail from SAA telling him that his flight in 30 days is cancelled. He does not have a right to compensation under the Eu law but may seek a refund of his flight cost. If there is not proof of text from SAA he will be entitled to a compensation too.

SAA cancellations notified between seven and fourteen days before date of departure:

Mario has received a message from SAA telling him that his flight in 9 days is cancelled. He has a right to compensation as his flight was cancelled by SAA between 7 and 14 days before his departure and his flight departs more than two hours before the original scheduled time of departure and arrives more than 4 hours after the first scheduled arrival time.

SAA cancelled flight notified less than 7 days before departure:

Julian has received a message from SAA notifying him that his flight in 2 days is cancelled. He has a right to compensation as his flight was cancelled by SAA less than 7 days before his departure and the new flight departs more than one hour before the {original} time of departure and arrives more than two hours after the original scheduled time.

SAA denied boarding:

Do not throw away boarding passes.

Ask for the reasons you’re being denied boarding.

Can I claim my delayed flight directly to SAA?

First of all, if you want to claim directly to SAA, you should know your chances are very small, since very often SAA tries to justify their flight delays with extraordinary circumstances that didn’t really happen, such as issues with air traffic control. Consequently, it’s advised to direct your claim through lexority.

SAA flight delays: 3 or more hours

Overbooked SAA flight

SAA Overbooking: When SAA sells more tickets than the actual number of passengers they can take.

The overbooking is legal, but you can get a compensation up to € 600.

SAA aims to avoid empty seats because of no-shows, but this must be legally sanctioned.

Once a SAA passenger has received a flight ticket or any document stating the payment has been accepted and registered, it is a “confirmed reservation”. Boarding denials happen when a passenger presents to the gate but SAA refuses them access to the plane.

These are your rights to claim SAA

Contact us if you have any question. Here we are if you want to claim for a flight delay, cancellation, overbooking or lost baggage to SAA.