First,
please try doing a test delivery using the 'Test Email Delivery' command
in SpyAgent's "Program Options" menu. If the test responses do not indicate
an error that you can correct yourself then please try the following. Make
sure you use your ISP's SMTP host for SpyAgent's SMTP host, and use your
ISP email address as the Send From and Send To fields in SpyAgent's Email
Delivery setup. For example, if you are using MSN as your provider, you would
use smtp.mail.msn.com as your SMTP host, with your msn.com email address
as the send from/send to address!

You
can lookup your ISP's SMTP host yourself by doing the following (if you cannot
find it in your email client settings):

1.
Run nslookup.exe (usually located in your c:\windows folder)
2. Type 'set type=mx'
(no quotes 3. Type your ISP domain name (ie: for America Online you will enter
aol.com, for Earthlink you would enter earthlink.com) 4. Look for the 'mail
exchanger' line that will appear - this is the SMTP host for your ISP.

To
remove SpyAgent from your Start Menu you can simply right click on
the SpyAgent folder in the start menu and delete it. You can also right
click on the Start button, select Explore - then navigate through the
Programs folder to Spytech SpyAgent - then just delete this folder!
The start menu listing can also be removed by using the 'Stealth Actions'
menu within SpyAgent.

If
you click on this and nothing happens, that means SpyAgent is not running in stealth
mode. It may be in active mode, but it is not in stealth mode. To bring up the
main SpyAgent screen, click on the SpyAgent icon in the task bar (by the time/date).

You
can remove SpyAgent from the Add/Remove Programs Control Panel either
by using the 'Remove from Control Panel' feature in the SpyAgent's options
menu, or by choosing not to include an installer while installing SpyAgent.

Make
sure you are using the latest version of SpyAgent - which logs all
MSN Messenger conversations (including versions 6.0 and up). Also
please ensure you are using the US-English version of MSN Messenger.

You
are most likely using an AIM add-on. These add-ons often interfere with
how SpyAgent records AIM conversations and will render SpyAgent's AIM
logging useless. To work around this either uninstall the AIM add-on software,
or use ScreenSpy and key logger features.

First,
make sure you have the email logging option turned on in SpyAgent's logging
options. Second, if you are on dialup this feature will not operate -
it is only usable by users with 'always-on' internet connections (ie:
dsl, cable, network connections). Third, make sure you are using POP3/SMTP
emails - webmail (like Hotmail) is not logged by the email logging feature
in SpyAgent (webmail is logged separately, in the website content logs).

19.
I have SpyAgent set to monitor all users, but it only monitors me?

This
is probably happening because the log location you are using for SpyAgent's
log storage is not set to full read/write access for all users of your
computer. Make sure the log location has full access for all users - and
also make sure you have 'load on Windows startup for all users' enabled
in SpyAgent's startup options.

To
set a folder to full read/write access in Windows XP right click on the
folder, click on "Properties", then "Security" within
the properties window. Once there, make sure all users and groups have
full read/write access set.

SpyAgent
is probably not running. Double click the SpyAgent icon in its installation
folder to restart it. Be sure to click 'Start Monitoring' again next time
you stop monitoring, to ensure it stays running. If you exit the software,
it will no longer be monitoring.

21.
Should I uninstall the trial version before installing the full version?

Yes,
you should remove the trial version first before installing the full version
to ensure there are no conflicts between the two versions, and that the
two copies are not running simultaneously on your computer.

Good
news! This can be prevented. Make sure you have 'Disable Spyware Detectors'
enabled in SpyAgent's Security settings (click on the advanced tab on
SpyAgent's user interface). If this does not do the trick make sure you
have SpyAgent's latest Spyware Detectors Database installed. To do this
simply run the update installer located HERE.