Connection lagging like mad!!!!

As you'll see from my old posts and comments I have had nothing but bad bad fibre with plusnet and gaming is hideous terrible button delay and constant lag sort it out plusnet !!! Either try the 40/10 profile or sort the lag out or even allow us to go on basic internet as your service is terrible and you've even added extra length to our contract which Ofcom will enjoy seeing when we speak to let us leave or do your jobs and provide us with a service you promised on our initial call!!!dick:blue Moved to Broadband and Routers as it's not specifically gaming...also title edited to reflect this.

Re: all games at all times suffer lag and button delay on fibre

Hello,Your other already open thread was moved to the Broadband & Routers section: http://community.plus.net/forum/index.php/topic,119179.0.htmlYou don't need to open multiple threads for the same issue, otherwise it just wastes people's time, as multiple people could be working on the same thing.CheersMatt

Re: Connection lagging like mad!!!!

Well, You might want to give the Customer Options Team a call then, and they'll be able to arrange your MAC.They're available Monday to Friday 9am to 8pm and Saturdays 9am to 5:30pm on 0845 140 6002 or 0330 123 9197Failing that, you can also send in a letterCustomer Options TeamPlusnet, The Balance, 2 Pinfold Street, Sheffield S1 2GUCheers,Matt

Re: Connection lagging like mad!!!!

Not sure what OfCom will be able to do you for you, you'll get the "Please contact your provider" response.So, you've raised a fault - I'm guessing the outcome of that was that there wasn't a fault?Have you tried different computers/consoles? I mean, have you personally gone through every angle possible on your side? Instead of jumping and blaming Plusnet straight away for your connection problems.I had Plusnet quite a while ago, I had 3Mbps internet, I never once had any gaming problems with any of my games.Cheers,Matt

Re: Connection lagging like mad!!!!

Hi, what is it that's actually at fault? I can see you had a dropping connection fault raised a short while ago and have mentioned lag when in game, but if you give us a bit more detail about the fault itself we'd be happy to look into it further. Wireshark captures (if it is just lag) would be useful, or speed test results - anything that shows the fault that you're experiencing.