Realmac Software

Fix “Open” Window Issue / Can't Get Past Open Window

Created by: Aaron Marquez

Modified on: Thu, 4 Jan, 2018 at 9:28 PM

A few of our users have reported a weird issue in High Sierra where opening RapidWeaver would result in an “Open” window that would render RapidWeaver useless and not let you open a project file (or use RapidWeaver at all).

We’re 95% sure this is a result of using a Mac utility tool (CleanMyMac, MacKeeper, etc). These apps tend to delete important preference and cache files RapidWeaver uses for projects, etc.

The simple fix is to delete your existing RapidWeaver preference / file that saved the state of the RapidWeaver window. The more drastic fix is to delete your entire preferences folder which removes any registrations and serials. Be sure to back these up and have them handy as you’ll need to re-enter these if Fix #2 is needed.

Fix #1 - delete only the saved application statefolder:

Quit RapidWeaver (you might have to Force Quit)

Go to your root hard drive, go to Users > Your user

In the menu bar, select Go > Go To Folder and paste the following:Library/Containers/com.realmacsoftware.rapidweaver/Data/Library