How do I add more users to my Poynt device?

An Owner is the first user created while Activating your Poynt Smart Terminal.

Simply select a name for the Owner and a passcode. Once the device is activated, you can add an Owner or other users via the following steps.

To add more users, log into your Poynt HQ account at Poynt.net.

Along the left-hand menu, you'll see a tab called Terminal Users. This is where you manage your team and the settings they have access to when using the Terminal.

Click on the wheel icon next to Permission Settings to view the restricted activities per Terminal User role.

Simply select the Add Terminal User button to get started.

Enter the vital information to create the user. Select "Employee" or "Manager" if you want to restrict their activities, or "Owner" if they are to have access across a board.

Once created, the user will appear on the Terminal as a user when activated.

On the Home screen of the device, the name in the top right corner will indicate which user you're signed in as. You can swap users on the terminal quickly by selecting this icon and choosing the user you'd like to log in from the menu. Once you select that user, you will be prompted to enter the user PIN.

As an Owner you'll receive a Welcome Email when you purchase your Poynt Smart Terminal. From there you can create a login for your Merchant HQ account.

Once logged in, you can add another web user to monitor and manage your Stores remotely. They will not be limited in their functionality so please give this access with the proper caution.

To add another person as a Web User:

Along the left-hand menu, you'll see a tab called Web Users. When a user is invited and creates their login, they will be able to access all of the reports, settlements, and settings that Poynt HQ offers. Please note this and only provide access to store owners and managers.

Once the web user accepts the invite and creates an account, you may decide that a web user has access to all stores under the MID, or just a specific store. Edit this setting by selecting the gear icon and toggling off the "Can manage all stores" settings.

Once that setting is deselected, the applicable stores will be visible below that setting so that you may adjust accordingly.