Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

Telecommunications Specialist Brittney Elliott received a 9-1-1 call on December 19, 2017 from Kristin Klin for an apparent cardiac arrest. Kristin was transporting her mother from a rehab facility to her assisted living home in Tamworth when her mom stopped breathing and went into distress. Kristin pulled her mom from the car and with Brittney’s help performed CPR until help arrived. Kristin and Brittney saved her life; she is back home and recovering. On Sunday, January 28, 2018, Kristin and her husband, Paul, visited the Laconia PSAP and met Brittney. Both Brittney and Kristin were awarded ‘Life Saver’ pins. Kristin was very impressed with the help she received. She said without Brittney’s instructions her mom likely would not have survived.