Customer Question

Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you!

With the remote, you need to hold the trunk or hatch button for about 5 seconds for it to release. It is designed that way so if you bump the switch it won't open. You have to hold it for 5 seconds for the computer to understand you want it to open.

Jay, I don't know how to get you the pic....it couldn't not have got bumped cuz lever is behind a plastic cap...the inside of the cover I removed has what looks to be part numbers or fuse references...is this function fuse driven? I don't have a lot more time to mess with this...

It will unlock the truck actuator so it can be opened. So all we want to check is the passenger door lock with the remote locking and unlocking.. Does it work? Also by checking the door. When it's locked it can't be opened, when its unlocked it opens.

hi the problem is most likely cause by the passenger side front door actuator the circuit for the hatch run thou that actuator and they go bad just replace the passenger front door actuator this is a very common problem with the hatch back .