Trainingen

Service: the key to continuity in your turnover

Not just acquiring new customers, but also
maintaining existing customers determines the success of organisations. Often,
the service provided by the service department is the reason customers keep
buying from an organisation – or leave them. Employees in your service
department regularly come into contact with your customers. In many cases, even
more often than theaccount
manager/salesdepartment.

The GROW Factor offerstrainingthat aims to help thecustomer serviceemployees (internal and external) to
think and act in a customer-focused way. We teach them to be aware of the needs
of the customer (Mindset) and to develop a customer-oriented attitude
(Attitude). Your customers will experience this customer-oriented attitude as
an additional service. Providing this service can be a reason for your customer
to go into business with you, to remain a customer and to recommend you to
others. This way, the service employees are the ambassadors of your
company!