Sunday, 3 June 2012

PPT - Business Etiquette

Business etiquette is in essence about building relationships with people. In the business world, it is people that influence your success or failure. Etiquette, and in particular business etiquette, is simply a means of maximising your business potential.

If you feel comfortable around someone and vice versa, better communication and mutual trust will develop. This comfort zone is realised through presenting yourself effectively. Business etiquette helps you achieve this, and eNotesMBA is here to help you develop proper Business Etiquette.

13. The Proper Handshake • Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice from the elbow • Is released after the shake, even if the introduction continues • Includes good eye contact with the other person

14. Introductions in Business I look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson• Introducing yourself• Introducing others• Responding to introductions• What to do when you can’t remember names• Secret to remembering names

15. Meeting and Greeting• Who introduces who? – Introduce the person with lesser authority to the person with higher authority, regardless of gender – Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.” – A younger person is always introduced to an older person – It is helpful to include the persons title

16. Tricks for remembering names• Repeat the person’s name a few times to yourself after you’re introduced.• Use the person’s name immediately in the conversation after an introduction.• Immediately introduce that new person to someone else you know.• Jot down the person’s name

17. Exchanging Business Cards• Carrying your card and be a giver of cards• Distinguished business card with updated information.• Neat and clean card ready for distribution in a card holder.• Presenting your card• Compliment while receiving a card• Set goals for distribution

18. Art of grooming• Clothing and accessories suitable for different occasions-footwear , makeup, hair care, skin care.• Colour palette• Personal hygiene• Dress for the occasion and the time of the day• Finesse in grooming

25. Office Etiquette• Be polite and courteous to colleagues.• Handle the furniture with care.• When offered tea and coffee thank the person and throw the disposable cups in the dustbin.• Take an appointment if you want to meet a senior.• Always allow your boss to complete his conversation if he is over the phone• Always carry important papers in a folder.

26. Don’ts• Don’t hang around the corridor• Don’t smoke in the office premises.• Don’t gossip and criticise people.• Don’t giggle or talk loudly• Don’t spread litter around.• Don’t barge into a meeting lunch or dinner if you are not invited.• Don’t use stationery for personal use

27. Email Etiquette• Be concise and to the point• Use proper spelling, grammar and punctuation• Make it personal• Use templates for frequently used responses• Answer swiftly.• Do not attach unnecessary files• Use proper structure and layout.• Do not overuse the high priority option.

28. …..Cont• Do not write in capital letter• Do not leave out the message thread.• Read and compile before you send it.• Do not overuse reply to all• Proper use of Cc, BCC• Take care with abbreviations and emoticons.• Don’t reply to spam• Do not forward chain letters• Do not use email to discuss confidential information.

31. Pre-Interviewing Courtesies• Acknowledge your acceptance.• Do your homework on the company.• Prepare your questions.• Make sure you know how to get to the interview location• Coordinate your wardrobe and portfolio.• Look your best.• Be 10 minutes early.

32. The Interview• The Application• The Greetings – the handshake, the names• The Chit – Chat• The Core – the interviewing questions• The Questions - Have your questions ready!• The Close – What happens next?

33. Post Interview• Ask for their Business Card.• Write down important discussion points.• Write a thank you letter.• Follow up with a phone call.

34. Mobile etiquette• Use of silent/vibrate mode.• Do not use mobile while driving• Volume and pitch and tone while using• Avoid jazzy ring tones while at work.• Maintain privacy while talking• Switch off when asked for.• Avoid multitasking