Information

Our shipping rates for compression stockings are as follows: Flat rate of $8.80 (Inc GST) per order

All stocked items are shipped within 3 working days. The back ordered items will be shipped as soon as we receive the items from the supplier plus shipping. If you have not received an order within 10 days, please notify us by email at: sales@ilcmc.com.au

Refund and Returns

Your satisfaction is our first priority at Independent Living Care and Mobility Centre(ILCMC). If your item is faulty upon receipt or is not as described, you may return it for an exchange or refund., provided that the goods are returned within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, they must still be in an unused and saleable condition with original tags attached and/ or sealed packaging.

There is no exchange for any “wet” goods purchased e.g. commodes, toileting or bathroom products etc.No product may be returned for credit after 30 days from invoice date.

Restocking Fee within 30 days

All returned goods within these terms may be subject to a restocking fee of 20%. Where stock is purchased and the user is unable to utilise it due to unforeseen circumstances i.e. being admitted to hospital or passing on. Providing the goods are returned within 7 days and are undamaged then the restocking fee will be waived.Partners & Resellers
All items returned for credit are at the freight expense of the reseller.
All warranty claims will be taken up with the respective supplier and once resolved i.e.
credit obtained or replacement article supplied, the reseller’s claim will be settled.
In general no credit or replacement will be provided prior to the supplier / manufacturer
accepting the warranty claim. The Store Manager will be responsible for forming a
practical commercial view on this at the time.Customisation of Special Orders
No credit will be issued for special orders or customised products or items altered to
customer’s specifications.Return Goods Approval
Only the Store Manager or the Customer Service Team Leader, if so authorised, may
approve all returns and credits.
Any application to waive either the restocking fee or 30-day limit must be approved by the
Store Manager.Returns and Requests for Credits
The company does not give cash refunds. All refunds are either by Electronic Funds
Transfer, Eftpos, or onto a Credit Card.

Returns Process

To return an item, please mail or in person it to:

Independent Living Care and Mobility Centre

1205 South Road,

St Marys

SA 5042

Tel: (08) 8346 3733

Please include the following information with the item returned:

Your Order number if known (appears on the top of the confirmation email)

Your name and address

A description of the item you are returning

Please mention whether you would like a refund or exchange for the item. If you wish to exchange it for a different item, please include the name and item number of the replacement item. If you wish a refund, the amount will be transferred to the credit card used at the time of purchase.