About Us

★Payment
Deposit & Final paymentA deposit which is equal to 20% of the total tour cost is required at the time of booking . The final payment (80% of the total tour cost) is required by cash when you arrive in Zhangjiajie to begin your Zhangjiajie tour.

●.Visa or Master Card secure online payment via PayPal.
We now accept Paypal for payment, the safe and convenient payment method that millions of online buyers and sellers prefer for online business.Zhangjiajie Tour Club accepts this tool of payment to give our customers more flexibility, security and guaranteed mutual benefits. Our Paypal account is zjjclub#hotmail.com (Change # into @), Our paypal entrance on the bottom of homepage (http://www.explorezhangjiajie.com/),we will email you and confirm your booking after we receive the confirmation from our Paypal account. To make sure the security of the payment, please email us or call us at 0086-744-8868856 or 0086-13467443957 before your payment.

●.Via Western Union
If you want to make money transfer via Western Union, a very good financial institution offering swift and efficient service but with much less charge, you can send to:
Name: Wen(First Name) Xiao(Family Name)
Address: Room 407, CITS Building, No.631, Ziwu Road, Zhangjiajie City, Hunan Province, China
Contact no:0086 13467443957
Please send us the copy of the western union payment slip

★Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Zhangjiajie Tour Club in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.

★Cancellation Refunds
We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Zhangjiajie Tour Club (less any cancellation fee that is applicable) within 10 days of our receipt of your written cancellation request.

Cancellation Refund

30 days before the scheduled date of departure

Deduct 50% from the deposit

Within 24 hours-30 days before the scheduled date of departure

Deduct 100% from the deposit

In the process of the travel

Get NO refund unless it is agreed by our club

Special Notes:
In addition to the above stated cancellation refund, if the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise , train or hotel cancellation penalty and service surcharge.
The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask you travel advisor regarding the cancellation policy for a group of over 10 people.

★Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Zhangjiajie Tour Club accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

★Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

★Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

★InsuranceZhangjiajie Tour Club tour packages include China Life Tourist Accident/Casualty Insurance as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by Zhangjiajie Tour Club is not applicable where only hotel or China flight booking are purchased through Zhangjiajie Tour Club.

★Complaints and Claims
Shall you feel unsatisfied with any service Zhangjiajie Tour Club has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Zhangjiajie Tour Club will not be liable for any claims made later than 15 days after the completion of your tour.

★ Communications
You can contact Zhangjiajie Tour Club via the web formhttp://www.explorezhangjiajie.com/, email, or phone. If for any reason, you fail to receive any reply from Zhangjiajie Tour Club in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Zhangjiajie Tour Club customer service center at zjjtravel@hotmail.comor phone at 86-13467443957 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.

★ Liability & ResponsibilityZhangjiajie Tour Club provides tour information and China tour bookings. Zhangjiajie Tour Club publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Zhangjiajie Tour Club will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.Zhangjiajie Tour Club shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Zhangjiajie Tour Club.Zhangjiajie Tour Club shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Zhangjiajie Tour Club's control. Neither Zhangjiajie Tour Club nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causesZhangjiajie Tour Club is not responsible for a client's failure to comply with customs regulations.Zhangjiajie Tour Club is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.Zhangjiajie Tour Club reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Zhangjiajie Tour Club has cancelled any tour prior to the commencement of the tour, Zhangjiajie Tour Club is liable for a full refund of the money received from the client.
Many of Zhangjiajie Tour Club tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Zhangjiajie Tour Club, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.Zhangjiajie Tour Club reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

★Modification or Discontinuance of ServiceZhangjiajie Tour Club reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.