All transactions are secured. The website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect and personally identifiable information (e.g. name, address, telephone number and e-mail address), also referred to herein as "personal information", about you unless you provide it to us voluntarily.

Standard Delivery

Customers can expect to have their correctly completed order delivered within 6-10 working days, depending on the final destination. A business day is Monday through Friday, excluding weekends and public holidays.

For your protection all parcels will require your signature upon delivery.We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.

We use a variety of carriers. Depending on your order quantity and shipping address. Promise you of safe shipping and right items. These include: EMS, UPS, TNT, DHL and Fedex. The orders usually are dispatched within 24 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately via email. If you didn't receive shipping notification letter, please check your mail box or contact us.

Late deliveries

If you have not received your order within the expected delivery timeframe specified please contact us, We will reply you and solve them as the earliest.

Cancellations

If you wish to cancel your order, pls email us immediately. Cause that we process all orders as quickly as possible within 24 hours after orders placing, so we are not always able to cancel an order after it is placed. And shipped orders cannot be cancelled. Hope you can understand in this key point.Thank you!

Returns Policy & Process

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund.

Items must be returned within 14 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached). The exchange/return form must be included with the item when returned. We recommend you utilize registered post as we does not take responsibility for items not received if a customer attempts to send an item to our company via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.

Unfortunately, we cannot accept returns that were not purchased online or through our retail stores. We cannot exchange product for a style not within our Outlet online product range.

Faulty Items

Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, We will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

If You Change Your Mind

We are unable to accept items that have had the tags removed, have been customized, worn or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items. Our company will either exchange the item or refund the amount of the item, less the original freight charges.

Incorrect Colour

We will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.

Refunds on Shipping and Handling Charges

If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card. A copy of your tax invoice may be requested for proof of purchase.

Established in 2009, www.pandora-online.us is official PANDORA jewerly retailer online store. www.pandora-online.usThe store is well lit, always clean and welcoming. As you'd expect, they have far more selection here than other jewelry stores who carry the Pandora brand. In addition to the bracelets and a ton of beads, they have a variety of necklaces, pendants, earrings and rings as well. www.pandora-online.us has a nice selection and the staff is always pleasant and friendly.

What Our Customer Says:

Michelle B.

Albany, NY

For some reason, whenever I walk in here, the staff is standing around without much to do. They offer assistance, which I decline... but by the time I do need them, they are all occupied with other customers. I think I just have bad luck. When I am finally able to get their attention back, they are always friendly, helpful and professional. I recently had to make an exchange without a receipt and there were no questions asked. Sweet. I would like to see some sort of improvement in their displays. The beads are stacked in the display case in trays - maybe 5 trays deep - so that you can't see anything below the top level without employee assistance. They do offer you catalogs to look at, but I want to see those puppies face-to-face in all their 3D glory without making the staff stand by while I try to make up my mind.

Goal

The only goal we are pursuing is customers' satisfaction. All of the things we have done, we are doing and we will do are for the goal. We will do our best and never fail you, to prove we are your best choice.