It is impossible to pull back unless it is PUSHED fwd about 3 feet. I have had a Snapper mower for 30 years THEY WERE the best.. now customer service is non-existent.

I was told by a Snapper customer service Tech " that’s normal it was designed that way!! what ?? the pins hang up because they are under torque. SO I have a $500 dangerous AND unusable mower. Buy at your own risk!! and DO NOT expect Snapper to stand behind their product or be of ANY help to you.

It has been in the shop the last seven out of eight weeks and it was returned the same way it went in.

It is impossible to pull back unless it is PUSHED fwd about 3 feet. I have had a Snapper mower for 30 years THEY WERE the best.. now customer service is non-existent.

I was told by a Snapper customer service Tech " that’s normal it was designed that way!! what ?? the pins hang up because they are under torque. SO I have a $500 dangerous AND unusable mower. Buy at your own risk!! and DO NOT expect Snapper to stand behind their product or be of ANY help to you.

We would normally have our Snapper rep contact your service facility to help resolve your problem, but we don't see you in our records, and you didn't provide the name of the service facility.

You may want to call Snapper directly at (800) 935 2967; they may be able to help you get the proper performance from your mower, or speak with your service tech. Or, perhaps even better, direct you to a different service center since the one you're using hasn't been much help.

It is normal to have to push a self-propelled mower forward an inch or three to disengage the forward movement; but you are right- 3 feet is too much. The repair should be covered under Snapper's 2 year consumer Factory Warranty.