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WHITE PAPERS

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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.

White Papers

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Today’s customer service expectations are more complex than ever before, requiring omnichannel experiences, personalization, contextual continuity, and speed. As if that’s not hard enough, contact centers also have to comply with often complicated or vague regulatory requirements that can make it harder to meet client needs without increasing compliance risk.

Interaction analytics can help. By leveraging these technologies, contact centers can add protections to reduce the risk of compliance violations , protecting both agents and businesses without compromising customer experience

Advanced technology is no longer just a means for financial services companies to differentiate themselves. Today, it’s necessary just to stay operational. It’s not surprising then, that financial services companies place a higher priority on digital transformation than any other industry. This eBook explores how companies like trading platforms, lenders, payment processors, asset managers, credit-card companies, insurance agencies, investment banks, and many others, can enable digital transformation without creating new risk factors or compliance challenges.

Over the last decade, Internet of Things (IoT) adoption has exploded. Today there are more connecteddevices than people. These devices range from smart phones and wearables, to connected vehicles, toindustrial equipment, and more. By 2020, Gartner expects the IoT to have over 20 billion connected things,a conservative estimate compared to other analysts.

The information generated by billions of connected devices requires an enormous amount of real-timeprocessing and storage. Some connected cars now upload 25GB of data per hour. A connected airplanecan generate a petabyte a flight. But to realize the benefits of IoT, you need to decide which use cases totackle first. You also need to choose the right architecture and set of technologies that can process largedata streams, identify important events and react in real-time.

Many companies who have succeeded with IoT have solved their challenges around speed, scalability andreal-time analytics with in-memory computing. Across these deployments some common architecturalpatterns have emerged. This whitepaper explains some of the most common use cases and challenges;the common technology components, including in-memory computing technologies; and how they fit intoan IoT architecture. It also explains how Apache® Ignite™ (Ignite) and GridGain® are used for IoT.

Analytics and data management can help you increase revenues and reduce costs caused by weather. Every industry has to plan for weather events, and The Weather Company offers the tools to learn how weather impacts revenues and cost, by vertical.

This whitepaper discusses how to measure weather’s impact on organizations globally and across industries through survey results from 1,000 global C-level executives representing 13 industries and 15 countries.

You will gain insight into what inhibits organizations from deriving more insights from weather data and why weather has a significant impact on business decision-making and your bottom-line.

Hiring the right people and remaining focused is crucial when partnering with other firms for software development, which has become more popular than ever. No matter the scale, there are a few things every organization needs to consider before deciding on a digital solutions provider.

FIND INSIDE:• How much the companies will spend on IT up to 2022• What questions managers should ask themselves to evaluate the scope, scale, and strategy of the projects• Benefits and challenges of local, nearby and offshore teams• How to be on the same page when it comes to the product development lifecycle• What to know about working with a remote development team other than the cost-effectiveness

Read the whitepaper full of tips from Ciklum clients and learn what you should know before working with a remote team

Businesses operating on outdated technology are quickly falling behind their more modern competitors. Despite the clear benefits of adopting new technologies, many CEOs avoid transitions that could slow progress, monopolize management time and decrease productivity. Phone systems, however, are becoming more advanced and affordable, and modern VoIP solutions can solve common problems without decelerating growth or diminishing overarching business goals

IDC predicts that by 2020, there will be 44 trillion gigabytes of digital data in the world.

Organizations capture more of it every day, from a massive range of sources. Aside from structured corporate files, they ingest huge quantities of unstructured information. Everything from corporate websites and email platforms to customer surveys and employee opinion polls generates data.

Meanwhile, emerging technologies like machine-learning, artificial intelligence (AI) and the Internet of Things (IoT) have prompted a spike in the volume of data.

It all has potential value to the business.

Yet, keeping up with the expanding data universe isn’t a simple matter of finding more space. How organizations store and manage data is as important as the capacity for storage. Analyzing these data resources empowers the business to make better, data-driven decisions.This new reality has led to widespread adoption of big data and predictive analytics. It has also meant a rapid growth in the number of business applications that rely on data-intensive workloads. In many environments, the performance of core IT applications is critical. To gain the most from data analytics, the business ...find out more!