Returns Policy

Unfortunately, The Vape Industry is not able to accept returns on e-Liquids and/or pre-made coils. Please contact us regarding any issues. The Buyer shall inspect the good/s immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the goods are damaged. If the wrong good/s are received, please DO NOT open them. Inform us immediately. If the Buyer fails to do so the Buyer shall be deemed to have accepted the good/s.

If the Buyer would like to return any good/s (excluding e-Liquids and pre-made coils) for any reason at all, the Buyer may do so within 7 working days of receiving the purchased goods. Goods returned must be in a new and unused condition. The Seller will refund the cost of the goods; however shipping charges are non-refundable, unless it’s a mistake on our side.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail. If an item is found defective and it is still within the manufacturer warranty period the item will be replaced. (Please read the “Warranty” section of our terms of conditions for warranty and replacement information. Viewable here: https://thevapeindustry.co.za/pages/terms-and-conditions) Prior consent from the Seller must be approved via e-mail before any good/s are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller. Goods to be returned must clearly show the order number of the original purchase on the package.

Refunds and warranties will not be applied to good/s that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product With all purchases, we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you.

We DO NOT accept collections from the Post Office. Please ensure that you use a “Door-to-Door” courier service for all your returns.

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