Based on popular seminars, this handbook reviews good business manners, telephone skills, body language, office design, answering machines, voice mail messages, and other aspects of business where you interact with customers. The intent is to not antagonize your customers by sending negative messages subliminally. The importance of smell, color, and personnel titles is also explored. Basic tips on Feng Shui as they relate to customer impressions are explained. This is simply a must-have book for anyone who deals with the public!