Whitepaper & Video Center

The holidays are the busiest
season of the year for many retailers but
returns should still be top of mind even
after the tinsel has been packed away. We surveyed over 600 US consumers about
their experiences and preferences on return policies and processes to gauge
shopper’s attitudes towards returns. Our findings on holiday season returns,
the prevalence of flexible (or inflexible) return policies, and their influence
on customer loyalty will help retailers understand the impact of this often
overlooked element of the retail experience.

By optimizing the supply chain, return management professionals endeavor to save millions for their companies by streamlining the process for them selves and simplifying the same for consumers. This report answers the question we should be asking, How Can We Manage the Full Product Lifecycle? It examines the following key challenges in this industry:Managing Omni-Channel ReturnsImproving the Out-of-Box Customer Experience to Reduce ReturnsTracking the Full Product Lifecycle Click on the image to download the report now!

Are you maximizing the opportunity to turn returns into greater profit and customer satisfaction? WBR Digital partnered with Newgistics to conduct a survey of 100 leaders in online retail to find out how well they’re managing returns. The results might surprise you.

Want even more reading material? View whitepapers and reports from our 2018 event.