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Welcome to Adobe!

An Adobe ID is your ticket to a secure and personalized experience with Adobe apps and services. Your purchases, membership, updates, and trials of Adobe apps and services are all managed through your Adobe ID. You can also use your Adobe ID to register your products, track orders, contact Adobe Support, and participate in Adobe forums and events.

It's easy to remember your Adobe ID. It's the unique email address you first used when you started your membership, or purchased an Adobe app or service. If you used your social (Facebook or Google) account to create your Adobe ID account, your Adobe ID is the same as the email address associated with your social account.

Manage your Adobe ID account

Use the tabs at the top of the page to review your plans and products, change your email and contact information, change your password, update your name and other profile information, or your communication preferences.

Use 2-Step Verification to strengthen account security

2-Step Verification (also known as 2-Factor Authentication or 2FA) adds an extra layer of security to your account. With 2-Step Verification, while signing in, a verification code is required in addition to your Adobe ID account password. You can choose to receive this code on your mobile phone number or on the email address associated with your account. You can also set up an authenticator app, such as Google Authenticator, to generate a verification code.

Note:

To activate 2-Step Verification, you must provide a mobile phone number.

2-Step Verification is optional, but is recommended for strengthening the security of your Adobe ID account. You can deactivate 2-Step Verification any time after you activate it.

You are prompted to add a new mobile phone number or confirm your existing number.

If a mobile phone number is not already associated with your account

If a mobile phone number is not already associated with your account, you are prompted to add a mobile phone number.

Enter your mobile number, and then click Next.

Note:

You do not have to enter dashes or spaces while entering your mobile phone number. The system adds dashes or spaces as required, depending on your country.

If a phone number is already associated with your account

If a phone number is already associated with your account, the number is displayed. You can change the number if necessary.

Verify that the number is correct, and then click Next.

Note:

If you change the number, the new number gets associated with you account, and the previous number is removed.

You are prompted to enter a verification code that is sent to your mobile phone. Check your mobile phone, and enter the verification code. Then, click Verify.

Note:

Did not receive the code? Wait for a few minutes as it can take some time for the text message to be delivered. If you still do not receive the code, click start over to generate the code again.

A message is displayed confirming that you have activated 2-Step Verification for your account.

While signing in, you are prompted to enter a verification code sent to your mobile phone, in addition to your Adobe ID password.

Authenticate via Time-based One-Time Password algorithm (TOTP)

In this authentication system, in addition to using your Adobe credentials, you use a one-time password generated by an application on your device to sign in. Such applications are known as authenticator apps—for example, Google Authenticator or other similar apps that generate a TOTP.