Customer Service

How Can We Help You?
There would be no customer service without the daily efforts of our Dispatch Office. This is the nerve center of the department where all incoming customer service calls are answered and addressed. Our Dispatch Office also receives the latest weather information and keeps our crews updated and ready to go at a moment's notice.

Questions?
Please feel free to call us with questions regarding the following services provided by our department:

Trash requests / illegal dumping

Snow plowing / icy streets

Dead animal removal

Flooded catch basins / streets

Trees down / tree limbing

Paving / pothole repair

Sidewalk / curb repair

Traffic signs / signals

Street sweeping

Lawn damage

Our Mascot

Jack Hammer has been a part of the Public Works family now for over 20 years and serves as the department mascot. While he's not a big talker, he loves kids and is a big fan of the City of Portland. You can catch him at a number of community events throughout the year including the occasional Sea Dogs or Portland Pirates home game!