Orders are generally shipped within 1 day after your order is processed.

Orders are processed Mon-Fri during normal business hours.

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.

If item is defective or incorrect please notify us within 10 days of receipt of merchandise.

We will NOT accept any returns or exchanges after 30 days from ship date of item.

We have a 20% restocking fee for all items returned within 30 days (NOT DEFECTIVE due to customer error), ONLY if items are NEW UNUSED UNOPENED and NOT damaged. Shipping & handling charges will NOT be refunded!

ALL SALES OF CLASS II DRILLING FIXTURES ARE FINAL NO RETURNS REFUNDS OR EXCHANGES ON THESE ITEMS

Defective DVDs will be replaced. No refunds on DVDs.

If for any reason you are not satisfied with your purchase, please contact us immediately atftfindustries@msn.com

ALL RETURNS MUST BE ACCOMPANIED BY AN RMA NUMBER. Please email us for that information. ftfindustries@msn.com