Before joining Catskill Regional, Banker Mann was the administrator of Park Manor Rehabilitation & Health Care Center in Town of Wallkill. She has also served as director of social work at St. Teresa's Nursing Home in Middletown. Banker Mann holds a bachelor of science in administration of health services from Ithaca College and has been a New York state-licensed nursing home administrator since 2001. She is active within the local Alzheimer's Association and Pets Alive in Middletown.

TOWN OF WALLKILL — Kathleen Ferris, director of patient services at Crystal Run Healthcare, has been promoted to the newly created position of director of service excellence.

In her new role, Ferris will work closely with providers and staff at all Crystal Run locations to implement evidence-based tools, tactics and techniques to maintain and enhance service excellence and spread best practices throughout the organization.

Ferris joined Crystal Run in 2003. In her previous positions, she was instrumental in facilitating the rapid growth of her departments both in number of new employees and the addition of new locations.

Ferris is also a recent graduate of Leadership Orange, Class of 2012.

TOWN OF WALLKILL — Hudson Valley Ear, Nose & Throat physician Dr. Sergey Koyfman has been named medical director of the Head and Neck Cancers Program at Orange Regional Medical Center's Spagnoli Family Cancer Center.

Koyfman, a specialist in head and neck surgery, graduated from New York College of Osteopathic Medicine, completed his surgical osteopathic/otolaryngology internship and residency in otolaryngology and facial plastic surgery at Michigan State University. He is fellowship-trained in head and neck oncology as well as micro-vascular reconstructive surgery and is board-certified in otolaryngology and facial Plastic Surgery.

The Head and Neck Cancers Program at Orange Regional includes a skilled, multidisciplinary team that provides specialized care in early detection, treatment and prevention of various cancers in the head and neck region, specifically the oral cavity, pharynx, paranasal sinuses, nasal cavity, larynx, thyroid and salivary glands, as well as lesions found in the skin of the face and neck.

For more information on services offered at Orange Regional's head and neck cancers program, visit ormc.org/headandneckcancer.

For information about the services offered at HVENT, visit hudsonvalleyent.com or call 888-350-1368.

HIGHLAND — Learning Insights, an independent psychology practice specializing in evaluations, assessments, training and consultations, will have an open house celebrating its new permanent location from 4:30-5:30 p.m. Nov. 15 at 20 Milton Ave., Highland.

The event will include a ribbon-cutting ceremony at 5:15 p.m. sharp. Light refreshments will be served.

Learning Insights works with people age 3 and older. Established in 2008, the practice uses a "strength-based and collaborative assessment approach to helping people understand themselves and others better," said Dr. Lenore Strocchia-Rivera, Ph.D., founder and director.

Results can facilitate school learning, therapy progress and career searches, she added. If an evaluation is ordered by Family Court, results also can help judges make their decisions.

For information, call 532-1575.

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