Welcome
to Easytraining.com We are practical, down-to-earth
consultants who go straight to the
heart of the problem and solve it. This describes, in a few
words, what you can expect from us.

Whether you have a problem to solve, or want to revise policies and
procedures, create new material and tools, a better work environment,
or specific training program, contact us so that
we may begin working together to achieve your goal.

We hope you will find practical value in the articles on this site,
which contain useful guidelines on several aspects of people
management, training, and customer service.
For more targeted training, or one-on-one coaching contact us.

Managers and business owners are in constant search for solutions to
performance problems.

Profile of
Claire Belilos

When
dealing with the human element (customers and employees), especially in
today's insecure environment, with a shifting economy, creative
solutions are required. This is what you get from us.

We know how to "read the pulse" and go straight to the heart of issues.
No dillydallying or beating around the bush. We spell it
straight out, presenting the right solutions. We do it the
right way or not at all and take pride in our integrity.

Working together with you, we will clarify corporate values and help
you achieve objectives. While working on a project,
we share experience and know-how with your people, guiding them towards
self-sufficiency. Our work style usually creates excitement
and a team spirit, leading to a high degree of employee motivation.
Because of our "integrative" approach your people learn how to think in
terms of the organization rather than only in terms of their limited
scope of work.

Your business becomes "our" business, and your success, our success!

Our mission is to help
you achieve, and even exceed, business goals and marketing objectives
through strategic planning, effective people management, training and
development. We help bridge the gaps between:

Employer and employee

Employee and employee

The company and its customers

What is and what should
be.

Our background and specialization is in the field of hospitality. The
web has broadened our vision and market covering different types of
industries and organizations. The principles of human
resources management, training and development, and customer service
apply across the board. We simplify the many complex problems
faced by managers. This is why we chose Easytraining
as our identity. A word or two about the
hospitality industry:

The hospitality industry is a service industry. It consists
of a wide variety of businesses and organizations, including health
care, shopping malls, retail operations, ships and cruise lines, other
type of transportation services, food and beverage services including
restaurant operations, convention centers, golf clubs and sports
facilities, entertainment complexes, and accommodation including hotels
and resorts. Our own background in the hotel industry
includes several award-winning years with Hilton International Hotels,
involving three hotel openings, covering most divisions and departments.

If you are a manager or individual who needs fast solutions related to
people management, training, employee motivation, customer service, and
career guidance, go to our Quick
Assistance page where you can request a
quick phone consultation service.

Make an
objective assessment of your organizational and training needs

Help you
reformulate your corporate vision and mission statement for improved
internal communication, as guideline to supervisors and employees.
These also direct marketing efforts.

Teach you
how to win employee loyalty, motivation and input through effective
human resources and training strategies.

Help you
attain performance excellence through organizational development,
improved internal communication, and customer service training.

Develop and
train Trainers in a group setting or through one-on-one coaching
sessions.

Provide effective Customer
Service Training. In a "Customer Service Workshop" setting,
lead participants to focus on Customer needs and expectations, adopt an
integrative approach and help achieve marketing and business
objectives.

Deliver
online workshops, seminars, consulting, and coaching.

Write
dynamic employee handbooks (to be used by them as a key reference tool,
and by supervisors as a training guideline); develop or revise existing
training and operational manuals; and re-write your job
descriptions in a manner which will realistically indicate to employees
what and how they are expected to perform, and on the basis of which
their performance will be evaluated.

Provide
professional assistance in any area which can serve your company,
including event organization, executive search, locating needed outer
resources, internet research and marketing.

Work in
partnership with other consultants whose values, quality, and mode of
operation are in harmony with ours.

We
will be happy to help you overcome challenges, solve problems
creatively, and win over loyal customers and a motivated workforce.
We like to share our expertise with clients and always steer
people towards creative and progressive thinking.

A few questions for you to ask yourself:

(a) How effective are your Job Descriptions -
does anyone use them?
(b) How effective is your Employee Handbook - anyone refer to it?
(c) How do you measure employee performance?
(d) Do you realize that Job Descriptions affect employee motivation and
performance?

Every
detail affects employee motivation and team performance.
Inadequate training and lack of knowledge-sharing lead to
conflict. Problems do not wait. They have a snowball effect
and cause greater damage if not nipped in the bud. We are here to help
you act now, stop
negative trends, correct shortcomings, and help you become a choice
employer.

If you wish to take your company forward please feel free to contactus,
providing full details. Kindly note that our fees are project-based.

NOTE:
In conformity with the CAN-SPAM law, we can and will respond
only to communications containing your full name and full street
address (no post office boxes!), correct and complete telephone number,
and other details required on thecontact form. When writing
to us you must provide your genuine e-mail address for authentication
purpose (not a generic address such as @yahoo or @hotmail).
Even when applying on an individual basis, please provide the
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a generic e-mail address (e.g.@hotmail), you must provide your real
e-mail and write in the comments section your preferred e-mail address.
Thank you.
.
We wish to thank human resources, business, government and university
sites for recommending our articles and web site. Among these
are:

The HR Web Guide page of the University of
Vermont Lists us as follows:

" Chic Hospitality Consulting
Services

" The CHIC Hospitality Group web site provides an outline for
a successful new employee orientation process. It is an article written
by a human resources consultant. The article provides a human resource
manager with hints as to how to treat a new employee during this
period. It also provides helpful hints surrounding the entire human
resource/personnel department. "

The
Academic Development Consultant of Rhodes University in South Africa writes:

" My
colleagues to whom I mailed the URL to your article Demystifying
Training Design: Writing Effective Training Objectives" have both
expressed appreciation for the clarity of your 'unpacking' of the
outcomes writing process - a delightful contrast to the bureaucratic
wordiness with which we have had to contend in most of our officially
supplied guidelines! I showed your material to my wife - a professor of
ICT in Education, but formerly an IT trainer from the commercial world
- and she too was impressed by the neat way in which you put the
concepts across.

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have zero tolerance for spam and report these immediately.
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used for spam. Unsolicited resumes and bulk-mailed job
applications are considered spam. Please do not send
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company's name, full address, URL, your position and the nature of your
responsibilities. Comments entered help understand your particular
field of interest. All information provided will be
treated with confidence.

Click hereand use this form for business
contacts and business enquiries. Please note that, to the best of our
ability, and time available, we endeavour to offer value to our
visitors and newsletter subscribers. Do not use the form for spam or
job applications. The contact form is intended for feedback
from visitors and expressions of interest from clients.

Disclaimer: We invest time and effort to discover
and feature other company programs, services and sites which can offer
value to our visitors. Also, the advice and guidelines
presented in the articles on our site are based upon our own experience
and accomplishments. These are given in good faith and do not
constitute any legal liability on the part of CHIC
Hospitality Consulting Services or its owners.