Pearson has undertaken a major restructure to move from a federated set of businesses to a new ‘One Pearson‘ structure over the last two years. There are a number of programmes and initiatives underway to ensure our infrastructure, data and systems can support the One Pearson structure.

The Enabling Programme is a major programme working to integrate finance, HR and supply chain data, processes, policy and systems to support our new structure.

Role overview & Purpose

This role will be part of the Enabling Programme, a major Pearson transformation programme working to integrate finance, HR and supply chain data, processes, policy and systems to support the One Pearson vision. Within the HR Team, this role will provide functional area expertise, and will co-ordinate and support the process workstream for given subject areas. The role will ensure that by working closely with SMEs and the Deployment Lead and Wave Lead, the solution developed and supporting documentation is fit for purpose and aligns to Pearson strategy and culture. The purpose of the role is to support and provide expertise for the analysis, development, re-design and documentation of the Talent processes.

This role will be critical in helping ensure we build a cohesive operating model through clear RACIs identified across the HR function and wider organisation.

The role will report to the Deployment Lead and will work in partnership with the HR Enabling Programme team, the HR function and the wider Enabling Programme and HR Operations teams to support this major operational transformation.

This is a unique career opportunity to support Pearson through a major operational transformation and add significant value to the One Pearson strategy.

Key Deliverables

Provide expertise, and coordinate the efforts for global process design and capture of documentation / system requirements to ensure the Talent processes are fit for purpose and support the achievement of the business strategy

Assist with managing the global process design/gap-fit and capture of documentation / system requirements

Support the Deployment Lead in delivering the fit-gap workshops

Identify opportunities to automate, simplify or standardize processes which are aligned to the system capability whilst also being compliant with legislation/regulation

Coordinate SME input into the design, development and implementation of Talent process documentation

Prepare documentation for Talent processes, including a full toolkit of process maps and guidance

Responsible for ensuring appropriate risk and controls and measurable outcomes are identified and setting the reporting requirements to ensure these can be measured. Liaising with groups such as Internal Audit to consider a review of risk and controls as part of the implementation plan may be necessary.

Ensure the adherence to the global approach for process localization including updating templates, documents as required

Coordinate with HR Operations in the creation of local work instructions and training materials for assigned processes

Support the efforts of and participate in user acceptance testing and parallel testing as required

Provide input to the definition of Service Level Agreements with the business and HR stakeholders as required

Work with HR Operations team to support process training and knowledge transfer activities needed to ensure good end user experience

Ensure all elements of process design are documented in the services catalogue, enable PPS to deliver the scope of services required and fit within the shared service business model

Support in the process transition from the current business model to the new ways of working through the centre, helping to establish a sustainable process transition

Become a process expert for PPS and HR Operations challenging where necessary to ensure centres understand the processes and receive all the knowledge required to deliver them successfully

Key Programme Challenges:

Working in a matrixed and virtual environment

Working with a number of stakeholders: externally, internally and internationally

Working on multiple projects/tasks at one time

Working as part of a global team and thinking globally

Working with a global customer base and different cultures

Some out of hours working to support the global organisation

Building internal confidence in a situation of consistent change

Developing creative future proofed solutions to meet market need

Changing the focus of organisational energy from broad to core activities

Qualifications

Essential Skills /Experience

Proven success working within an operationally-focused and output-driven environment

Experience of working on large scale complex change or transformation project

Demonstrable subject matter expertise within the area of employee Talent processes and innovative best practices for large global organisations

Understanding of global HR end to end process redesign and implementation is desirable

Ability to drive fit-gap assessments, in order to incorporate necessary requirements while meeting programme timeline

Knowledge of Talent process KPIs and reporting tools

Ability to build, maintain and manage strong relationships within an international business and across many different stakeholder groups

The role holder must have functional and operational credibility and be able negotiate and facilitate discussions to get the best end result