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Not the Ritz but has everything you need: Clean; friendly staff; good parking areas; can leave your car there very inexpensively and the get you to and from the airport free of charge; a breakfast area; close by fuel, shopping, restaurants, etc; minutes from the airport; close to expressways. As good as or better than any brand at this price...
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We were pleasantly surprised during our stay at the SpringHill Suites in Grand Rapids last week. The room was very spacious; the mini-kitchen was nice (although on this visit we really didn't need it); the breakfast was very good (numerous options) and the room was clean. (Did I mention how comfortable the bed was?)

Stayed for 4 nights on a business trip, inc. breakfasts.
The rooms are very comfortable, very nice conditions for staying away from home.
I missed 2 things though: faster internet and... some vegetabales for breakfast (I know it is not so common in America to have vegetables in the morning but maybe I helping here to change this bad habbit)....
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The customer service and management would be the number one reason we'd return. We stayed for 2 nights - it started out questionable in all areas for various reasons. Our concerns were addressed immediately by management and the remainder of our stay was enjoyable. Thank you to Tiara for your assistance.

Don't get me wrong - this hotel is nice enough. Staff is pleasant and kind. Can't seem to stop a bunch of kids from running up and down the halls though. Why do people allow children to be disruptive, and why do hotels not throw them out? Surely an entire hallway full of annoyed patrons can't be worth the business...
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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Wendy C-
Thank you for your honest account of your recent stay with us. I want to apologize that the actions of several of our guests caused you to not be able to enjoy stay as much as you should have. I know that the staff was aware of the noise issue and worked diligently throughout the night to quite...
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I booked this hotel because I had stayed at Springhill Suites before and it had a bar (and I thought a bar restaurant). My bad. A bar kinda (when it's staffed) and no food. The hotel itself was nice and the staff was excellent. The hot breakfast was much like other hotels. The problem with this hotel is location. There...
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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

DWVAN-
Thank you for taking the time to comment about your recent stay with us at the SpringHill Suites. I am very pleased to hear that you enjoyed our hotel and that your interactions with our staff were excellent. I can understand your frustration that during our recent snow storm you were unable to walk to any nearby restaurants. Hopefully...
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The good. The hotel was nice and up to date. The room was clean except for the peanuts left in the cabinets in the kitchenette and emery board laying on the floor by the bed. The breakfast was good standard choices for Spring Hill. It was a quiet hotel but it was in the middle of nowhere.
The bad.
When...
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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Steve5074 -
I first want to thank you for taking the time out of your day to write about your recent stay with us at the SpringHill Suites. I am glad to hear that you enjoyed the hotels and amenities.
I do want to apologize for any confusion you encountered during the check in process. It is unfortunate and I...
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We stayed here after a late football game because we had business in the area early the next morning. Called ahead to let them know we were checking in late. Arrived around 1 am. Check in was easy - they were actually waiting for us! The room is wonderful. The beds are comfortable. We had a great, but short night's...
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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Mark W -
Thank you for taking the time to comment about your recent stay with us. We are glad to hear that we provided you with the service you have come to expect from Marriott. Hopefully the next time you are here you will have more time to enjoy all that we have to offer.
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I travel for business and am a Marriott, and sometimes Hilton, loyalist and prefer Courtyards and SpringHill Suites for the amenities. SHs usually have larger rooms, hence the name suites, with living areas and small kitchenettes. Courtyards many times have bistros for breakfast, lunch or dinner...which I prefer but the nearby Courtyard hasnt yet added one. So I stay here...its...
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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

PatienceWonderful- I first want to thank you for choosing our hotel during your visits to Grand Rapids. We appreciate your loyalty and appreciate your kind words about our hotel. We look forward to welcoming you as a guest again soon.
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Nice rooms, comfy beds, very clean as is usual for this chain. The greeting was warm and genuine, and the breakfast selection was very good. Situated not far from Target, Starbucks, lots of other spots. Will stay here again.

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Thevinoman - Thank you for taking the time to comment about your recent stay with us. We are happy to hear that you enjoyed our clean comfortable hotel and hope to see you again the next time you are in Grand Rapids.
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Amenities

Highlights

Pool

Free Parking

Fitness Center with Gym / Workout Room

Free Breakfast

Restaurant

Bar/Lounge

Free High Speed Internet ( WiFi )

GreenPartner
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Green Partners meet the program's minimum requirements for environmental activities, but have not yet qualified for a Green Leader badge. The set of requirements include having a towel and linen re-use program, using energy-efficient light bulbs, tracking energy usage, recycling, and educating staff and guests on green practices.

About the property

Wheelchair access

Non-Smoking Hotel

Things to do

Pool

Fitness Center with Gym / Workout Room

Restaurant

Bar/Lounge

Hot Tub

Room types

Non-Smoking Rooms

Suites

Family Rooms

Internet

Free Internet

Free High Speed Internet ( WiFi )

Services

Free Parking

Business Center with Internet Access

Shuttle Bus Service

Free Breakfast

Meeting Rooms

Airport Transportation

Dry Cleaning

Laundry Service

Self-Serve Laundry

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