In a difficult economic environment businesses need to get the most from their staff. This course will enable delegates to understand and get the most from performance management processes. Business need

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.

To book a table you can click ‘Buy Tickets’ and use the online form, to book individual seats or for any enquiries please call 01953 666767 or email norfolk@each.org.uk. Platinum upgrade packages for all tickets are available.

Managing discipline and grievance (half day) Overview The law requires employers to act reasonably in their discipline of employees and in dealing with grievances. Poorly handled processes can lead to unnecessary and costly employment tribunals.