Computer Support

What will I learn?

Tech proficiency in software and hardware paired with people skills equals an in-demand computer support specialist.

You’ll learn how to:

Provide support to computer users and organizations

Diagnose systems for hardware and software issues

Solve information technology problems

Install, maintain and repair computer hardware, software and networks

First semester: A+ certificate

This entry-level computer certification for PC computer service technicians confirms you have professional competency in installing, maintaining, customizing and operating personal computers. The A+ certification is sponsored by the Computing Technology Industry Association (CompTIA).

Second semester: Network+ and Security+ certificates

In your second semester you can earn your Network+ and, with just one extra class, Security+ certificates.

Network+ is a performance-based certification that helps you develop a career in IT infrastructure by validating the hands-on skills needed to troubleshoot, configure and manage both wired and wireless networks. You'll be able to:

Design and implement functional networks

Configure, manage and maintain essential network devices

Use devices such as switches and routers to segment network traffic and create resilient networks

Identify benefits and drawbacks of existing network configurations

Implement network security, standards and protocols

Troubleshoot network problems

Security+ certificate is respected industry-wide. It says you have mastered the skills and concepts to act as a foundation for cybersecurity – that you can think on your toes and quickly deduce the best next step. With the ever-changing cybersecurity environments, new devices require new security protocols daily. When you understand networking architecture, you can help mitigate the damage of cybersecurity attacks.

Why JCCC?

At JCCC, Computer Support classes are stacked. This means you earn a certificate with each semester you successfully complete. Certificates add credibility to your portfolio by expanding your knowledge on computers, networks and installations.