Good value for divers. Clean rooms, good food. Friendly staff. (There was a few miscommunications due to a language barrier, but not much.) Beach was pretty good for a rocky coast. OK shore diving. Not much of a dive shop, but suffient. Free wifi only in lobby and restaurant, and not very stong signal there.

JonnieTravel from Oklahoma, USA

Near shopping, a ferry terminal, and a national marine park, this oceanfront Cozumel resort is less than 3 miles (5 …More

Someone must have gotten talked to from our first trip to the second. On the first trip, the Royal timeshare people were so annoying and pushy that I didn't want to try this resort again. I'm so glad we made the second trip. I am low-maintenance but I still get bothered by the fact that the main pool bar by the ocean doesn't open until 11 and that there is always a line for drinks. The staff is very pleasant and the manager is very nice. I don't feel they get to know the guests as much as other resorts but I do believe it is because they are short staffed. It is unfortunate that the cruise ships block the left half of the ocean view 7 out of 7 days. The food continued to be good, but I think it is ridiculous that you have to wait in line for the two nice restaurants. I think they should do it like other Cozumel resorts where you can sign up in the morning but it doesn't have to be for that day, it can be a few days out. My husband complains the beds are super hard and that his back hurt for weeks after. I didn't notice it any different from any other hotel in Mexico. I think the location is great in regards to the distance from downtown. The snorkeling is absolutely wonderful. Bring your own gear as the "free" snorkeling shop is closed most of the time and not convenient for grabbing gear and jumping in the ocean. I cannot believe the amount of colorful fish, eels, seahorse, stingray we saw all for free jumping off the deck by the main ocean bar.

Traveller from Madison,WI

3 km (2 mi) from downtown San Miguel de Cozumel, this all-inclusive hotel is also 6.5 km (4 mi) from Chankanaab Park.More

The hotel is not grand, but is very comfortable and I enjoyed the stay while in Cozumel. The staff was friendly and always polite and helpful. Would have preferred a better view with the upgrade, but I wasn't in the room that much anyway and the room was comfortable.

libilu from Nevis, MN

This Cozumel hotel is set on its own private beach, a short distance from Stingray Beach, Dolphinaris, and Palacio Municipal …More

we had a very relaxing vacation. the hotel staff were all very friendly. breakfast buffet was included in our plan and was very good, omelets, lots of fruit , except the breakfast sausage was really cut up hot dogs. the restaurants were very good and I didn't think it was that expensive for where you are. we enjoyed 2 for 1 happy hour. we had a reef room which was so nice to walk out right to the water. and the snorkeling was so good you don't need to take any excursions. I couldn't believe how many different kinds of fish and rays, so cool. it was nice not having to fight for beach chairs. I think it is rude when people put their stuff on a chair to hold it. just use them when you need them.

My stay was great in cozumel and I would recomend this location for those wanting to experience the island as a local and not a visitor. I rented a car and found this ideal for getting around.
There was some confusion in the restaurant about pricing. One price in one place and charged significantly more upon completion of the meal. Though this only happened once.
The beds could use some updating, but how much time do we spend in bed when visiting. Clean, friendly and curtious staff.

init2winit from Missouri

This Cozumel resort is set on its own private beach, a short distance from Stingray Beach, Dolphinaris, and Palacio …More