Reserve your place on customer service

I've just called customer service at Best Buy and you could reserve your place in line for them to call you later.

They told an aproximate waiting time and gave you the option to reserve your place and finish the conversation until they call you back. What do you think Koodo? IMO, I think it's a really nice option that all companies should have!

Fido does something similar. I guess my question is why do people have to call their phone company so often? I bet most don't call to tell them how much they love them. :-) They call because they have a problem with something or don't understand something. If a phone company figured out how to get rid of these "problems" customers would not need to call them the first place. And they would become the best phone company in the process. Never a complaint. :-)

Funny you mention that, Robert! I had the same experience the other day when I called Microsoft to sort out a Windows 8 purchase, they too offered to call back and keep your place in line. Twenty minutes later we were called and my arm was not numb from waiting :D Great suggestion!