About Us

Who We Are

Infonova Ltd is a privately held New Zealand consulting company based in Auckland specialising in IT Service Management. The company was founded in July 2013.

Zlatko is an IT professional specialising in the delivery of IT Service Management Solutions based on ITIL and other complementary industry best practices models and standards.

With practical knowledge of a broad range of service management tools and ITSM frameworks, combined with relevant IT experience over 28 years, Zlatko has helped organisations in a wide array of sectors in Europe, New Zealand and Australia to unlock the value in their organisations and achieve business goals.

Our Worldwide Locations

Business focuses for Info Novitas are services of developing complex solutions and integration of ICT solutions based on quality business processes management. Info Novitas supports complete cycle of creating value for customers: from analysis, design and business processes study development, IT consulting, design, development and implementation of future ICT solutions, using global methodologies and high degree of information security.

What is the difference?

We start with WHY – The true inspiration comes when we start with why. Starting with WHY tells us we have to define why we are doing what we do.

The real difference lies in our approach and how we engage and work with you. We go beyond consulting and become a reliable partner and trusted advisor who cares about your business objectives.
We apply our passion, commitment and dedication to make sure we deliver what you expect and require

Best Practices

The 4+ Facets for a Successful Service Management Transformation

Very often, organisations apply technology to solve complex challenges only to find that the technology exacerbates the situation. A technology driven approach can be great on a tactical level or to implement a short term hot-fix. Our experience shows that technology driven approaches often result in regretful spend and require a follow-up project to address the situation.

Our approach is to look at the people, processes, technology and strategy within an organisation. We take a parallel view across these 4 facets and the aggregation. This provides for a greater insight and allows for optimising the facets as well as the whole.

We understand that the building blocks of the potential success are in the people, process and technology that make up the organisation. By enabling the people to be more efficient, streamlining the processes and removing complexity, and then investing in technology to make them more effective, the organisation can deliver upon its strategy and achieve its goal more effectively and at lower cost.

Even if the people, process and technology facets are adequately addressed, which typically they are not, far too often ITSM transformation efforts ignore the overarching organisational change management aspects of the initiative. Subsequently, these transformation initiatives do not achieve their desired results.

A strategy is key to unlocking the benefit of the people-process- technology triangle and can be seen as the force which keeps the triangle equilateral. The strategy must include a focus on the organisation’s mission (vision) and the initiatives that are truly required to achieve the mission.

Effective communication is vital component of organisational success whether it is at the interpersonal, departmental, organisational or external facing. Effective communication is the glue that holds our project approach and methodology together.

Our attention to effective communication and strategy and working in conjunction with people-process-technology differentiates us from our competitors.