“We take safety very, very seriously here,” said Stone. With oil and propane-delivery vehicles making approximately twenty stops per day, service vehicles making three to five stops per day, and most vehicles running year-round, they have good reason for concern.

Ensuring safe driving is a constant challenge, as is reducing frequency of collisions, gaining clarity in accident investigations, and limiting liability when incidents happen.

The Critical Need for Improved Safety

Ongoing vigilance around safety has helped the company attract good drivers and keep its frequency of collisions low. But it was important to monitor unsafe driving behaviors more precisely.

Speeding can be a serious problem for delivery drivers of highly combustible cargo, as can maintaining a safe following distance. Plus, according to Stone, “Propane trucks and tankers have a highly sensitive center of gravity—there’s very little wiggle room for error. The worst time for these drivers is the first ninety days on the job, because one mistake could be catastrophic.”

Southern Maryland chose the DriveCamprogram to use as a risk management and coaching tool to monitor and change those unsafe behaviors. “The fact that it would enable us to prove liability in a major accident made it a huge selling point as well,” Stone added.

Winning Over the Drivers

Having worked with the DriveCam program for twelve years at three different companies, Stone is familiar with its valuable contribution to creating a strong culture of safety in a transportation-based organization. Stone said one of the keys to successfully implementing the DriveCam program is to first “keep it positive and make it their friend.”

When Stone rolled out the DriveCam program at Southern Maryland Oil, he took ample time helping drivers get familiar and comfortable with how it works, even taking rides in the cab and looking at video footage with drivers.

He then held monthly safety meetings to review the program’s findings, both positive and negative. He emphasized to drivers the benefits of documented evidence to help exonerate them in incidents where they weren’t at fault, and looked for examples of what they were doing right to give rewards for good driving.

“Our drivers are a group of people proud of what they do, and they realize what they’re hauling,” Stone explained. “When you have a driver in his fifties who’s been driving for twenty years, he’s sensitive to criticism.” Stone added, “It takes thirty days to break old habits and change unsafe, risky behaviors. But changing the attitude of your professional drivers, if done correctly, can make a huge difference in the long run.”

The Power of Coaching

For Stone, one major benefit of the DriveCam program is its use as an ongoing training tool to help identify and transform unsafe driving behavior. Southern Maryland Oil boasts a remarkable retention rate for their drivers, many of whom had driven for 20+ years without the program.

“Now the DriveCam program is finding the problems,” Stone said. In fact, it immediately confirmed the company’s concern over drivers speeding and exhibiting other unsafe behaviors. Now, “The DriveCam program is part of every safety meeting and every safety committee meeting. Everyone in the company knows what it is; it’s an integral part of our safety culture.”

Stone thinks one of the reasons the DriveCam program is such an effective training tool is that drivers want to avoid having to face video documentation of things they did wrong. “What makes it so successful is that the drivers don’t want to put themselves in that place again.”

In fact, drivers are so motivated by what they see that Stone said that disciplinary action for unsafe driving is the absolute last step and is rarely necessary since coaching drivers after incidents makes them want to conform to improve skills.

As a result, the DriveCam program has helped the company reduce cell phone usage while driving by 86 percent, improve instances of unbelted drivers by 69 percent, and reduce identified* collisions by 59 percent.

Fortunately, Southern Maryland’s good track record with low accident frequency was further improved by using the DriveCam program. “[Our insurance company has ranked us number two] for the least amount of money spent on accidents—I’m sure the DriveCam program has a lot to do with that.”>

The DriveCam program has also eliminated most of the vehicle damage they couldn’t account for before, saving them hundreds of thousands of dollars per year.

The Bottom Line

“From the beginning, the DriveCam program has been a major tool for our safety culture,” said Stone. “The whole way I train folks and implement safety would be changed if I didn’t have it. As long as you roll it out correctly, are transparent with the drivers about what you’re doing, set the rules, and have a thirty-day grace period, you’re going to improve your safety statistics.”

*Lytx has a strict collision definition, being when a vehicle comes in contact with another vehicle, property, person(s) or animal(s) and it appears to have resulted in human death, bodily injury, or property damage. A collision may be preventable or non-preventable.

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