Control Panel Questions

How do I find out which host I am on?

Throughout this FAQ and in several other Cruzio help pages, you will find that some of these instructions will refer to different host numbers. If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with ‘https://host’ followed by a number. That is the host number you are on.

Why do the help files in the control panel reference items I don’t see?

Some items in your control panel have been removed by Cruzio or replaced with third party applications which we think offer better features and usability. Occasionally you will see references to these items in the help files.

It’s a button you can add to the control panel interface for quick access to sections of your Website or external sites. To create a new button or manage an existing one on host 1, 2, 3, 4 or 5, select the ‘Custom Button’ icon from the ‘Home’ interface. To create a new button or manage an existing one on host 6 or 7, select the ‘Custom Buttons’ icon from the ‘Additional Tools’ interface.

You can create accounts that permit users to upload files to a domain’s Web space. To do this, you create a ‘Web User’. The user will have his own FTP profile (login and password) and the pages will be visible at the ‘Web User’ address: http://www.yourdomain.com/~login. Please note that, as the files are owned by the individual ‘Web User’, they can’t be managed via the administrator’s FTP profile or from the ‘File Manager’. There is no control panel or email associated with the ‘Web User’.

If you encounter this error while trying to create an Web (FTP) user “Error: Unable to update hosting preferences: User already exists”, try using a different login name. FTP logins must be unique on the server.

For host 1, 2, 3, 4 or 5, you can return your DNS settings back to what they were originally by clicking on the domain name in your control panel, selecting ‘DNS’, and then clicking the ‘Default’ button. For host 6 or 7 click ‘Domains’, select your domain, click on ‘DNS Settings’, and then select the ‘Restore Defaults’ button.

Installatron is a utility for installing and managing Web applications. Log into your control panel. In the sidebar, click the Installatron Applications Installer link. From the Installatron screens, you can browse available Web applications and install any of your choice: WordPress, Joomla, Drupal, and many more. You can also upgrade, back up, restore, or clone any of your installed applications.

Why do I get errors when I try to upload image files to my WordPress site?

Usually, this error happens only to a manually-installed WordPress. WordPress sites installed with Installatron do not have this issue.
If you installed WordPress manually using an FTP application, you won’t be able to upload images via your WordPress Media Library until you change the permissions of these WordPress folders:

/wp-content
/wp-content/uploads

Change the permissions of these folders to allow read, write, and execute capabilities to owner, group, and others (in other words, 777 permissions). See How to change file permissions for the step-by-step instructions. You’ll want to check all the permissions checkboxes for these two folders.

How do I set up programs like WordPress, Joomla! or Drupal for use as a homepage?

From your control panel, select the domain you want to use (If on hosts 6 or 7, first click ‘Domains’ under the Main Menu in the upper left corner) and then select the Installatron icon. Click on the Application Browser tab, then select the program you want to install from the list on the right. Click the ‘install this application’ button. Under the Install Location section, change the text in the box to a forward slash (/) only.

Complete the remaining steps provided on the screen. Your program will now be installed in the top level of your domain, instead of in a subdirectory.

Only install one program in the top level of your domain; if you try to install another program in the same location, it may overwrite the files needed by the first program.

Yes. Once you have installed WordPress, go to your WordPress administrative page. In the WordPress admin menu, click Pages and then in the submenu click New Page. Create as many pages as you wish. You can make any page the subpage of another by specifying the Page Parent in the controls below.

In the admin menu, click Settings, and in the submenu, click Reading. In the Front Page Displays section, select “A static page.” In the “Front page” menu, choose your desired homepage. At the bottom of the screen, click “Save changes.” This page is now your WordPress homepage.

Coppermine and Gallery are both very useful photo gallery programs, each with different strengths. Coppermine is built to match and tie in to PHPbb, so for users who have an established PHPbb installation who wish to add a multi-user gallery, Coppermine would be a good choice.

Specify the path to the directory that you wish to password protect in the space provided for ‘Directory name’. This can be any directory existing in your site, for example: /private. If the directory that you would like to protect has not yet been created, specify the path and the directory name, and the directory will be created for you.

In the space provided for ‘Directory location’, specify in what location (also called document root) your password-protected directory resides or will reside. For example:

To protect a directory in httpdocs, select Non-SSL.

To protect a directory in httpsdocs (note the extra ‘s’ after ‘http’), select SSL.

To protect your CGI scripts stored in the cgi-bin directory, leave ‘/’ in the Directory name box and select the cgi-bin check box. Make sure there are no white spaces after the slash symbol; otherwise, a protected directory will be created with the name consisting of white spaces.

In the ‘Header Text’ box, type a resource description or a welcome message that your users will see when they visit your protected area.

Click ‘OK’. The directory you specified will be protected.

To add a user, select ‘Add New User’.

Specify the login name and password that will be used for accessing the protected area. The password should be from 5 to 14 characters in length. Select ‘OK’.

This is a known issue. The modules install OK, but all the files end up being “owned” by the Web server, not the client login, so you can’t edit them. Luckily, if you download the JoomlaXplorer extension, you can edit the files even though they’re owned by the Web server. Be sure to have a look at the accompanying ‘Read Me’ for detailed instructions.

The Joomla 1.5 setup requires an FTP user, FTP password, and FTP root path. What should I use for these settings?

You should use the FTP login and password that is associated with your domain or subdomain, as applicable.

The ftp root path settings depend on whether you are installing in your main httpdocs folder, a subfolder, or on a subdomain.

For the main httpdocs folder, the root path would be /httpdocs

For a subfolder, the root path would be /httpdocs/[subfoldername]

For a subdomain, the root path depends on how you set things up.

If you set up the subdomain as a primary domain (by using the Add New Domain icon in the control panel), your ftp path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you set up the subdomain within the primary domain (by using the Subdomains icon in the control panel) AND if, during setup, you chose to “Use the FTP user account of the main domain”, you root path would be /subdomains/[subdomainhost]/httpdocs (for example, if installing on subdomain foo.domain.com, the path would be /subdomains/foo/httpdocs).

If, when setting up the subdomain with the primary domain, you chose to “Create a separate FTP user account for this subdomain”, your root path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you have any question about these settings, please contact Cruzio support.