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Shipping & Returns

And for smaller orders, the maximum you will pay for UK mainland (excluding highlands & islands) delivery is £5.95.

Same day dispatch cut-off time is 3pm Monday to Thursday, 2pm Friday - orders received and paid for before these times will be generally be dispatched same day, for expected delivery next day (except orders over 2kg or over £60 received on Friday which are sent by a courier for delivery Monday). This excludes fresh frozen bee pollen which is sent direct from the suppliers and will take a little longer.

If you choose to pay by BACS, we will not dispatch your order until payment has been received. PayPal credit and debit card payments are usually processed instantly.

Delivery prices are calculated individually for each order - add the items you want to your shopping cart and the delivery price will be displayed on the shopping cart page. If you are not logged in, you might need to choose your country.

UK Delivery

For mainland UK (excluding Northern Ireland, Channel Islands and Highlands and Islands) delivery is free if you spend over £50, otherwise the maximum price you will pay is £5.95. Some example prices - a bar of chocolate would be £1.60, up to 800g of superfoods would be £2.99 and 1kg of superfoods would be £3.54.

Orders up to 2kg are sent by First Class mail. Parcels over 2kg or with a value over £60 are sent by DPD courier which will only arrive Monday to Friday and for which you will need to sign for the delivery. If you provide us with your mobile number, DPD will text you on the morning of delivery with the estimated delivery time slot.

We aim to get your order in the post the same day if you order by 3pm (2pm on Friday). So expect 1 to 2 working days for delivery although we cannot guarantee this.

Overseas delivery

Parcels up to 2kg will be sent by standard mail. Parcels heavier than this will either be sent by courier or will be split into 2 or 3 smaller boxes and sent by regular mail.

Delivery should take 3 to 5 working days within Europe and 5 or more days to the rest of the world. If your parcel has to clear customs in your country this may increase the delivery time.

Delivery outside of the European Union

Please note that any items sent outside of the European Union may be delayed by customs and any extra customs charges will be your responsibility. If you have food in your parcel, this is entirely at your own risk as customs may not let this through.

Returns

Under the Distance Selling Regulations
consumers consumers have a right to cancel their order upto 14 days after
they receive the goods for a full refund, but the goods must be returned in
good condition, unopened and unused. Fresh foods such as fresh bee pollen
and fresh seaweeds are excluded from this right to cancel. Business
transactions are also excluded. You are responsible for the cost of return postage.