Just Spare a Sec to Help Your Friends

• Provide functional and technical support to customer across regions in multi-shift mode.
• Develop an in-depth functional know-how and work flows of the product.
• Develop sound technical and architectural understanding of the product.
• Develop a customer centric approach and ability to multi-task.
• Log issues into Salesforce and monitor through to closure
• Review and research of issues that arise.
• Pro-active communication of the status of those issues with the clients
• Coordinate with Tier-2 support team and development team in analyzing complex product issues.
• Work in close co-ordination with PS, Development and hosting support teams.
• Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.

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