TripAdvisor Traveler Rating:

1.05Cleanliness

3.05Location

2.05Rooms

1.05Service

2.05SleepQuality

3.05Value

2.05

“Bad service”

May 29, 2013Rosemary C, Passaic

This was a really bad stay .. When I checked out could not get into lobby because it was locked I had to stand at a window to hadk e my business. .and wait for my deposite to be returned to me..I we a guest made to feel unwelcomed couldn't get any paper work on my stay because everything is down until 7am...Very poor treatment of a guest

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest; Thank you for your review. I understand you did not have a pleasant experience for several reasons and on behalf of the hotel, I'd like to apologize to you. Cleanliness is very important to us and hearing you had to clean your bathroom is not acceptable, I will speak with housekeeping. For added guest and staff comfort the main door is locked overnight. It is not to make our guests feel uncomfortable or unwelcome and I am sorry it came across that way to you. I looked into why you were not provided a receipt and found the main computer system is down during specific hours each night to run the evening reports. We will send you a copy of your receipt for your records. We promise to always provide 100% guest satisfaction and we did not honor that promise for you. Thank you again for sharing your experience with me and we wish we could have provided a better stay for you.
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