Program Manager

Job Description:

The Program Manager would be responsible for conceptualizing and executing business/process excellence initiatives effectively driving strategy-to-execution for KarmaHub. Cross-functional program management for key initiatives & driving organization wide goal realizations will be one of the key deliverables.

The Program Manager is expected to work with Clients, Engineering and the Karma Crowd to develop datasets and analysis to generate metrics & insights on data and the associated outcomes & experiences to drive our data science services. The program manager solves complex technical and business problems, drives change and creates strong business impact in the organization.

Responsibilities:

Strategize and deploy business process excellence initiatives across the organization to enable achievement of business objectives and drive customer satisfaction

Work across functions like Operations, Process Design, Product, Training, HR, Technology with high agility to align on the project charter & lead the end to end deployment

Strategize and manage program management for 1-2 initiatives across the organization enabling achievement of business objectives driving growth

Establish a governance framework to evaluate the progress of the program as per defined benchmarks

Ability to work in the evenings & the weekends to support follow the sun model

Credentials

For this multifaced role, we want you to be a hands-on task master and more

A Trainer

Leading your Crowd to understand the intricacies of the projects and devise the best ways to train & re-train

A Self-starter & Resourceful

You are ready for the autonomy that comes with building a new process at KarmaHub and the ownership that is required for that

An Analytical Guru

You can make sense of complex data sets to find root causes to identify people who may need retraining or remediation. In order to efficiently manage the Karma Crowd, you need to be able to constantly monitor and understand trends in the changing expectations in market driven data services to make the correct, data-driven operational decisions.

A Team Player

You are and expert in leading the Karma Crowd and the engineers to collaborate across functions & regions to get the best possible outcomes from the machine training programs.

Business Instincts

Inherently curious by nature, you enjoy thinking about what makes different businesses tick. You should be excited to master the KarmaHub business model and pursue making that model flourish in your teams.

Self-assured

Cool and calm under pressure, you follow through on tasks and look for opportunities to step up to new challenges

Process driven

You have superior organizational skills, and constantly look to iterate on things to make them more efficient

Motivated

You understand how to motivate and engage your Crowd and lead the perfect deliveries

Inspirational

You have constant focus and the highest levels of dedication to drive the teams to excellence

People Skills

You will need truly world-class people skills to be able to influence KarmaHub leads to deliver a world-class experience for our clients

Qualifications:

Fluency in English

Superlative communication skills

4+ years experience in consulting, change management, online learning or service management

Degree in science, engineering, mathematics, economics, social science or similar field

Data driven decision-making approach and a sound business judgment through strong analytical thinking