Submit Change Requests and Takedown Requests

A Change Request represents a set of changes you'd like to see applied to a product in your Catalog. You can create a Change Request and submit it for review by INgrooves' QC team. If approved, the changes will be applied to your Catalog product and update deliveries will be sent to music services as necessary.

Find the product you want to change on the Catalog page and click into its details page and click the Request Change button:

This will present you with two choices:

Change

This creates an editable Change Request of the product, allowing you to enter and submit the changes for review by INgrooves QC.

Full Takedown

This creates a non-editable request to have the product’s Condition changed to Deleted, which prevents further new deliveries and triggers takedown messages to all music services that received the product previously.

How to Submit a Change Request

To submit a metadata change for your product, choose Change after you click the Request Change button. This creates a Change Request Draft - essentially a carbon copy - of your product that can be directly edited. As soon as you create a Change Request for a given product, you will be taken to the editable Change Request view of the product, and will be able to find the request on the new Change Requests grid view, accessible via Central navigation. Change Request and Takedown badges at the top of the edit view will help you identify the view you’re in:

Note that the states and general workflow on the Change Requests grid view are essentially identical to the Submissions page. The Submissions page will continue to house all of your newly created incoming content, while Change Requests will only house current Change Requests.

Once in the editable Change Request view for your product, make whatever changes you’d like to make and click the Submit for Review button. Your Change Request will change from Draft status to Pending Review.

INgrooves’ QC team will then review your Change Request and apply it to your original product, if approved. Once successfully applied, the Change Request will disappear from the Change Requests page and you will again be free to create a new Change Request for the product.

If rejected, the QC team will return the Change Request to Draft state and notify you of the rejection. You can then adjust your changes and resubmit the change request.

Note that only one change request at a time can exist for a given product. If you view a Catalog product that has a pending Change Request, the Request Change button on the details view in your Catalog will show as Change Pending. Clicking on the button will navigate you to the Change Request, where you can edit (if it’s a Draft) or simply view its status.

Keep in mind that access to and control of Change Requests works the same way as incoming products on the Submissions page. With the right permissions, you and your colleagues can view and edit the same Change Request.

So if someone on your team created a new Change Request first, for a given product, you still have the ability to view and edit it the request yourself. INgrooves QC team will also have access to Change Requests in any state and is capable of assisting as needed.

How to Submit a Takedown Request

To submit a Takedown for your product, choose Full Takedown after you click the Request Change button. This creates a Takedown request that will go through the same approval process as Change Requests on the Change Requests page. A key difference with Takedown requests is that they are not editable; you are specifically requesting to have the product changed to Condition: Deleted. The first status a Takedown request will have on the Change Requests page is Pending Review.

Once the Takedown request is approved, it will be applied to the original product, whose Condition will change to Deleted. This will prevent new deliveries of the product and trigger delivery of takedown messages to any music services where the product is still live.