White Label Support : an overview

In technology, White Label Support is the technical support given by a company (say, company A) for another company’s (say, company B) technical products / services; so that it appears that support is provided by company B itself.

There are various ways in which white label support can be given. White label support can be provided through the Helpdesk of the other company, to their customers; it can also be given through Live Chat Support, Telephonic Support, etc.; White label support can be used in providing Server Management because it demands immense focus.

Nowadays, IT automation is an essential factor which can greatly affect business efficiency. Today, along with technological advancements, security threats are also increasing at an alarming rate. Thus, IT infrastructure becomes a responsibility with very high priority, for every organization. Requirements for 24/7 dedicated support, Security support, etc. demands extra time as well as effort in maintaining and securing IT infrastructure. This can surely take away an organization’s focus from its core business goals. So, outsourcing IT infrastructure responsibility to a third party will equip an organization to focus more on its core goals in a great deal.

Through white-label support, IT infrastructure responsibility can be solely taken up by a third party expert team. This will ensure effective execution of responsibilities like-24/7 dedicated tech support, proper technical support/migration, security, robust configuration/performance/troubleshooting assistance, etc.. Another advantage of adopting white-label support is continuous availability: White -label support providers will have dedicated teams to ensure 24/7 support; with this, they will be able to provide support outside usual business hours. White label support is very much ideal on overseas business expansions.

By adopting white label tech support, IT resources can utilize time as well as effort towards fulfilling their major responsibilities. White label tech support can free the stress in maintaining and securing IT infrastructure, equip today’s businesses to focus on their core goals and increase their efficiency, resulting in profitability.