Frequently Asked Questions

General Questions:

Yes we do! Our new showroom is open to the public at 103 – 2052 Boxwood Road. Please Note: Since we are primarily an online business we do not display everything we have available in the showroom, just a selection of our more popular products. However, everything in our catalogue is available for purchase and can be brought out from the warehouse upon request.

Yes, if you have a question about a product please email us at support@bc-robotics.com or post the question on the product page.

Please Note: We do not offer telephone support. When diagnosing a problem we will typically send links to tutorials, videos, datasheets, photos, or other instructions that are not transmittable over telephone. When contacting support please include as much information as possible. If the part is defective please include photos of the part in question.

There is no guarantee that changes can be made to an order once it is placed but we will do our best to accommodate the situation. We ask that an email be sent immediately with the order number in the attention line to sales@bc-robotics.com .

Billing & Payment Questions

Online Orders:
At this time we accept all major Credit Cards, Visa Debit, PayPal, and Interac E-Transfers through our online store. Some payment methods are not available in all countries. Please visit our Terms Page for more information on the availability of payment methods for your country.

At Our Showroom:
If you decide to stop by our showroom we accept payment from all major Credit Cards and Cash. Please note we: We cannot accept Interac through our payment system.

The most common reason for credit cards being declined is the billing address does not match what was provided to the bank. Other causes for the transaction to be declined by the bank can be the lack of funds. If this problems continues, you can try checking out with another form of payment or contact your credit card company.

We ship to just about anywhere! If you are located outside of North America please contact us in advance as there may be restrictions as to what products can be exported to your country under Canadian Law. More information on our shipping policy can be found on the Terms Page.

If a package arrives damaged please photograph it immediately and check the contents. If any components appear to be damaged please email support@bc-robotics.com right away and include the photos.

Please Note: Not all shipping methods are insured. Light packet shipping does not include shipping or insurance and is used at the sole discretion of the buyer. BC Robotics will not be held responsible for lost or damage packages using this shipping method. For more information please read our Terms of Service.

What is BC Robotics?

BC Robotics Inc. is a supplier and manufacturer of electronic kits, components, and accessories based in Nanaimo BC, Canada. We stock a large selection of popular items from Arduino, Raspberry Pi, Adafruit Industries, SparkFun Electronics, Pololu, Makey Makey, and many more!

Company Information

Local Events

Raspberry Pi Camera Software/Project WorkshopMarch 3 2:00PM - 4:00PM
This workshop will get your camera installed and configured ready to use with the provided Raspbian software and libraries. We will look into the various capabilities provided – exposure control, special effects, timed photos etc – for both stills and video.
Purchase Tickets Now!