The Art & Science of Customer-Centricity

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About

Steven Dennis is a trusted advisor and thought leader on customer-centric strategy, marketing and innovation, and a pioneer in omni-channel retail.

As President of SageBerry Consulting, he applies his C-level executive experience to drive growth and marketing strategy for retail, e-commerce and luxury/fashion industry clients.

He shares his thought leadership in the press, as a keynote speaker, through his blog “Zen and the Art & Science of Customer-Centricity”(www.stevenpdennis.com) and as the luxury contributing editor for Colloquy (www.colloquy.com). Steve is also Executive-in-Residence at the JC Penney Center for Retail Excellence at SMU’s Cox School of Business, Board Chair & President of the DFW Retail Executives Association (dfwrea.org) and serves on the Advisory Boards of Invodo Inc., Nectar Online Media and Education Opens Doors.

Prior to founding SageBerry, Steve was Senior Vice President of Strategy, Business Development and Marketing for the Neiman Marcus Group. As a member of the Executive Committee he drove the company’s major growth initiatives, multi-channel marketing programs, loyalty strategy and customer insight and analytics agenda.

Before joining Neiman Marcus, Steve held leadership positions with Sears, including Acting Chief Strategy Officer, Lands’ End acquisition integration team leader, Vice President-Multichannel Integration and VP/General Manager of a $600MM division. Earlier in his career he was with NutraSweet and the global management strategy consulting firm, Booz & Co.

Steve received his MBA from the Harvard Business School and a BA from Tufts University.

He is active in social/non-profit impact and innovation as a Partner and member of the Board of Directors of Social Venture Partners-Dallas, where he also co-chairs SVP’s Opportunities Committee. Among the agencies Steve has assisted with strategic planning and/or marketing are VMLC, Trinity River Mission, Children at Risk, Youth Village Resources of Dallas, The School Zone, Galaxy Counseling Center and Education Opens Doors.