Terms and conditions

Making a booking

Please complete one booking form for each person. You can photocopy the form as many times as you need. You can download a booking form or you can telephone us on 0115 934 8400 who will email one to you. Post your booking form with full payment to Training, NCVS, 7 Mansfield Road, Nottingham, NG1 3FB.

When we receive your booking form, we will send you an email acknowledgment or confirmation letter. Your place is not confirmed until payment has been received.

If a course is full

If a course is full we will send you an email saying you are on a waiting list. If a place becomes available we will contact you again.

Payment

NCVS believes its courses offer good value. Special reductions are available for Nottingham city voluntary and community sector (VCS) groups/charities/social enterprises/sports clubs. We can also support VCS groups from surrounding areas, subject to availability.

We can only secure a booking when payment has been received in full. You can either pay by cheque, cash or over the telephone by card. Cheques should be made payable to ‘Nottingham CVS’. Cash payments can be made in a sealed envelope at NCVS reception. To pay by card over the phone, please telephone 0115 934 8400, ask for ‘Training’ and have your card with you.

Substitutions

If you have paid for a place on a course, there will be no additional charge if a substitute person from your organisation wishes to come on the same date and same course instead.

If a substitute is attending, please let us know no later than two working days before the course date.

Cancellations/Non-attendance

You are liable for the whole fee unless we receive written notification of a cancellation at least seven days before the event.

Cancellations with less than seven days notice or non-attendance will not be refunded.

Refunds

We will refund the course fee if you have given us at least seven days notice.

Cancellation by NCVS

We reserve the right to withdraw a course at any time. This may happen for a number of reasons, for example, low numbers of bookings or last-minute unavailability of the trainer.

In the event that NCVS withdraws a course, participants will be offered a full refund, or a credit for an alternative course or date if applicable. NCVS cannot be liable for anything other than refunds of course fees, credits or alternative dates.

Conduct

NCVS asks that all attendees of our training courses respect the views and diversity of the group. Our trainers will not tolerate inappropriate comments or behaviour.

Data protection

NCVS will use the information you provide on your booking form, and additional information you may provide in the future, for administering our training courses and for monitoring purposes.

We will not disclose this information to any other person or organisation, except in connection with the above purpose. Course participants may be provided with a list of their co-participants’ names and organisations, but no further details.