Invensis Learning's ITIL OSA Training Course in Yokohama is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS'sITIL OSA Certification is one of the most industry-recognized IT Service management certifications for IT professionals all across the world. This ITIL Intermediate Operational Support and Analysis Certification Course in Yokohama is ideal for individuals and enterprises who are looking to gain in-depth knowledge on the practical application of OSA practices.

The main takeaways from this ITIL OSA Certification course in Yokohama are that you demonstrate comprehensive understanding of managing everyday operation of IT services, management and resolution with regards to people, relationships, procedures, infrastructure technology, and clear your ITIL OSA examination on your first attempt. Participants will receive course completion certificate and 30 PDUs.

We deliver ITIL OSA Training in Yokohama through classroom and live online classroom modes. Attend this ITIL OSA course from various available weekday and weekend schedules. Enroll now and gain this ITIL OSA certification in Yokohama today.

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ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
Training
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ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
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ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
Training
by Registering 5 or more Participants10 or More Offer: Get 15% OFF on this
ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
Training
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ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
Training
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ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
Training
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ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
Training
by Registering 5 or more Participants10 or More Offer: Get 15% OFF on this
ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

If you are looking for a discount coupon, thenchat with us!2 or More Offer: Get 5% OFF on this
ITIL OSA Online Classroom
Training
by Registering 2 or more Participants5 or More Offer: Get 12% OFF on this
ITIL OSA Online Classroom
Training
by Registering 5 or more Participants10 or More Offer: Get 15% OFF on this
ITIL OSA Online Classroom
Training
by Registering 10 or more Participants

Cancellation of Attendance for Classroom & Online Classroom Training by a Registered Attendee

Cancellation Date

Amount of Refund

Within 3 days from the date of payment made *

*This will be void if the training date falls anywhere between 0-14 days of the training event

100% refund

15 days or more prior to a training event

USD 200 (equivalent to local currency) processing fee will be deducted

Many of our participants in Yokohama become ITIL OSA certified professional in just 2 to 3 weeks. Our unique training methodology coupled with high-quality ITIL OSA courseware enables our participants to achieve their ITIL Foundation certification goal. With a careful assessment of each participant, we assign a trainer who creates a structured approach to the training that helps in achieving desired ITIL OSA results.

Study Smart (S2) Approach

At Invensis Learning, we create a ‘Study Smart’ approach for participants taking up ITIL OSA course in Yokohama. As a training organization, our main objective is to achieve over 97.2% passing success for participants who take up ITIL OSA training with us. The trainer will devise a smart study approach by understanding each participant carefully and devise measures during the training to understand the areas that you are struggling with and create a teaching plan accordingly. At the end of the training, the trainer will share a detailed report and help in creating a customized plan that helps in clearing your ITIL OSA certification exam in Yokohama.

No short-cuts at Invensis Learning

At Invensis Learning, we believe in holistic learning that encompasses a clear understanding of the concepts rather than memorizing and using flash cards to clear the exam. These short-cuts only help you to a certain extent, but a proper understanding of the concepts helps participants to answer questions of various difficulty levels and ensures it stays with them which help in the real-world application as well. Moreover, the entire training is focused on showcasing minute details of real-world scenarios and mapping it to AXELOS’s ITIL way of thinking.

In this chapter participants will learn about the end-to-end process flow for problem management, measurement model and the metrics, and the benefits and business value that can be gained from problem management.

This module focuses on the end-to-end process flow for access management process, measurement model and the metrics, and the benefits and business value that can be gained from access management as related to OSA.

This chapter focuses on end-to-end process flow for OSA functions, the roles within each OSA process and generic roles, and the benefits and business value that can be gained from functions as related to OSA.

In this module participants will learn about technology requirements for service management and where / how they would be used within OSA for process implementation, best practices used in order to alleviate challenges and risks when implementing service management technologies.

The event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes

Efficient event management and provision of examples showing how it is used to ensure service quality within OSA

The benefits and business value that can be gained from event management

Incident Management

The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes

The measurement model and the metrics that would be used to support incident management within OSA practices

The benefits and business value that can be gained from incident management

Day Two

Request Fulfillment

The request fulfillment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes

The measurement model and the metrics that would be used to support incident management within OSA practices

The benefits and business value that can be gained from request fulfillment as related to OSA

Problem Management

The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes

A measurement model and the metrics that would be used to support problem management within OSA practices

The benefits and business value that can be gained from problem management

Access Management

The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes

A measurement model and the metrics that would be used to support access management within OSA practices

The benefits and business value that can be gained from access management as related to OSA

Day Three

The Service Desk

The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases

The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA

A measurement model and the metrics that would be used to support the service desk function within OSA practices

Functions and Roles

The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes.

The roles within each OSA process and generic roles

The benefits and business value that can be gained from functions as related to OSA

Technology and Implementation Considerations

Technology requirements for service management tools and where / how they would be used within OSA for process implementation

What best practices should be used in order to alleviate challenges and risks when implementing service management technologies