Connections hangs intermittently

Have been with Plusnet for a short while now and we're experiencing a problem which is gradually getting worse.

Periodically, we experience a drop in connection. This is typically a daily issue and can happen multiple times per day. It used to be the case that the router would catch the fault and re-establish a connection on its own. We still get a few of these, but increasingly it goes like this:

Re: Connections hangs intermittently

A warm welcome to the forums. Those stats indicate that the exchange is trying to manage your line to gain stability. Under normal conditions the DS SNRM should be 6dB. Is the phone line quiet? Dial 17070 option 2 - it should be silent.

Niall,

Xdsl connection stability issues are entirely down to BT Openreach infrastructure. PPP session issues could have an ISP related cause, however generally speaking if the user account is configured correctly in the router, PPP session issue stability is invariably caused by a loss of xdsl session - ie a BTOR issue.

Re: Connections hangs intermittently

The router is still behaving as described following its factory reset.

I did a quiet line test as suggested and there was no audible distortion on the line. We have had severe crackling in the past, but after several fault not found BTO visits, one engineer did eventually find a dodgy joint and sorted it out.

In any event it is the inability to connect to the router's admin channel which is my main issue at the moment as the potential for diagnosis is significantly limited as a result.

Re: Connections hangs intermittently

I think it would be helpful if you explained more clearly what is the issue you seek to resolve; the title refers to connection, but you last post says "router's admin channel". What do you mean? What are you trying to achieve? How are you trying to do that?