It’s hard to believe there was actually a time before mobile devices. It wasn’t even all that long ago. In fact, this month Apple is celebrating the 10th anniversary of the iPhone. While the iPhone was not the first smartphone, its introduction is credited with kick-starting the mobile revolution and initiating the “consumerization of IT,” [...]

An unfortunate side effect of maintaining a vibrant technology subculture is an over-reliance on acronyms to describe basic concepts and solutions. For instance, to be ITIL compliant a CTO may need to invoke the ARP of a TCP or UDP IPv6 WAN to determine the DNS entry of an SMTP server for a POS system [...]

Time flies when you’re upgrading operating systems. It has officially been a year since Microsoft introduced Windows 10 to much fanfare and approbation. Acceptance of the platform was almost immediate, with many users simply grateful to migrate away from the much-maligned Windows 8 environment. At the core of the problems with the previous edition of [...]

When people think of IT mobility, the images most immediately conjured regard smartphones and tablets. In truth, however the mobile device landscape could be considered broader than this. The basic definition of a mobile device is simply “any computing device designed principally for portability.” By that definition, laptops should clearly be included in that scope. [...]

Chances are, in an average day, you are not accomplishing as many tasks as you would like … and neither are your colleagues or your employees. What is mystifying about that statement is that it seems today’s workforce is putting in more hours and more effort than ever before coinciding with an increased adoption of [...]

Here we go again. New releases of Microsoft’s flagship operating system are typically greeted with a combination of angst, curiosity, confusion, and dread in equal measure. It seems just as folks have gotten used to a particular Microsoft version, a new one is released with a completely different interface and requiring a whole new set [...]

There seems to be a direct correlation between how successful business professionals are and their level of impatience. While I am not familiar with any studies on this particular subject, it is simple logic that the most productive employees are those who most frequently demand rapid response to service requests. From my past experience managing [...]

IT operations managers are cringing all around the world – desperately trying to avoid those inevitable words from their executive management: “You need to support enterprise mobility.” Their concerns are understandable. After all, IT administrators are already overtaxed with supporting desktop, server, application, and infrastructure management requirements. Asking them to layer a whole new management [...]