Privacy Policy

» Privacy Policy

This privacy policy sets out how we use and protect any information that you give Palace Plumbers when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Palace Plumbers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 30th 2017.

What we collect

We may collect the following information:

Your name

Your contact information including your email address

Demographic information such as your postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@palaceplumbers.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

WHAT OUR CUSTOMERS SAY

4.72 Average 869 Reviews

Tony Geering VERIFIED

We called Palace Plumbers to a leak under the sink and were very pleased with the level of response and workmanship

Leanne Watson VERIFIED

I've used other local plumbing companies in the past but will continue with Palace Plumbers from now on. The office staff are very helpful and the engineers have been on time every day to install my new boiler.

Reg Homerton VERIFIED

Very pleased with the service.

Megan Moran VERIFIED

Taz, the plumber who visited, was very courteous and managed to fix my shower and toilet in just over an hour. The time went slightly beyond the hour but I wasn't charged any extra for this.

Beth Jensen VERIFIED

I found the level of communication from the office outstanding and wouldn't hesitate to recommend this company.

Henry Fullerton VERIFIED

Boiler repair was carried out swiftly. It's been 2 weeks and my heating system is working better than ever. I've already booked up my annual service for later in the year. 2 thumbs up.

Liz James VERIFIED

Good service.

Cindy O'Neill VERIFIED

Although Palace Plumbers didn't give me the cheapest quote I was very impressed with their level of knowledge and professionalism when speaking to the office. I went with my heart and decided to use them. I'm extrmely happy with the result.