I'm rather new to you as an account holder but II've had a mortgage with you for many years. Even did a refi with you some years back. I know banking like the back of my hand so I know what goes on. You do need more customer service people to wait on customers in the lobby area, at least there needs to be 2 of them. I'm referring to the Lakeland, Fl. South Combee Road Branch.

I have dealt with this branch for 15 years and had nothing but great service. Fess, deposits, cards, loan initiation. Nothing but very good service. They referred me to a loan office down town who completely turned me off. But the associates at this branch have always taken care of my personal and business account needs. I have had most of my children start 5th 3rd accounts for this very reason.

I have waited one month after refinancing my home and I still don't have access to my equity line of credit. The closer had no idea about the forms I was signing and couldn't answer all of my questions. I wasn't told up front that I would have to set up escrow myself which I can't do until they set up the mortage payments and I have an account number.

Let me tell you a story, about a lovely lady. Katie Merrick, has helped me with nothing but the up most respect and great customer service, every time I've ever been to this branch. She was very helpful answered all my questions with a smile and up beat attitude. She rocked my socks! Keep up the fantastic work Katie.

I have a mortgage here. I have a good amount of equity in my home. I wanted to get a very small home equity loan. Along with the all the paperwork the bank requires, I need to get this homeowners form from my association that costs $150. BEFORE I paid that, I made it CRYSTAL CLEAR, I thought, to the person handling my "case", make sure everything will go through okay because I don't want to have to go through all this and then hear a sorry, we can't. I thought that was done, as it should be for every applicant! So I paid $150 for nothing because the request was denied due to my credit not being where they want it to be. I could have been told this WAY BEFORE I wasted my time & money. Just ridiculous!

Today your teller I had made me feel like I was taking her own money out of MY PERSONAL account. She threw the slip at me and said fill this out, then left to ask whoever about whatever of my own money. You need to train them on better customer service and what happened to handing out money all facing 1 way, not folded in half or ends folded over. We have been customer to your bank way before those girls were born and I am not happy with the way I was treated today. You need to bring Renee and MaryAnn back to train those girls on good old customer service and manners.

I have a car loan through this bank. I am so mad at the dealership. I asked if I can pay my bill online. You CAN NOT pay online unless you have a checking/savings account. I mailed in a check for my payments 7 days before the due date. 3 weeks after the due date still not cashed. I then ask for autobill payer. I was told I only needed to fax back a paper authorizing them to take the funds. 2 weeks later, I received several forms requiring my signature and a voided check (and the other check still not cashed nor returned). Truly outdated bank so not worth the hassle. STAY AWAY... AVOID AT ALL COST

The entire staff at the bloomfied 5/3 is hands down the frndliest and most courtious i have ever banked with. I find myself driving out of my way just to bank at that specific location. its nice to walk into the bank and the entire staff greets you by name

I had no problem with the bank untill I need help. Worst costumers service of all time.
All my issues with that ATM and the individual in the bank cant help. Very rude and no regard for how important the money was . I am a single mom with a disabled child. We do not live off the government. That money was for my tuition for a program I waited 2yrs to get into and have pd 3,000$ towrd already. If my next tuition is not pd by dec29th I lose it all. I forgot to endorse the check. I was told oh well sorry. I tried to explain how important this is for me and my daughter. Same answer. Now I dont know what to do....I dont got another 1000 laying around to cover this . They seriously may have just ruined our life over a signature.

It is very unfortunate that that happened to you but endorsements are very important with certain checks all checks should be endorsed it is a legal document, however in your defense the teller should have made sure it was endorsed by you at the time of deposit, that is part of her responsibility.

I suppose every business has good and bad; but, it's unfortunate that not all branches have excellent employees. We live near Dawson Springs and Madisonville, Kentucky. The service I have received at the three branches in Madisonville has been speedy, kind, and professional. The folks in Dawson Springs are fantastic. They treat me like I'm a millionaire who's been doing business there for 25 years. They go waaay out of their way to provide excellent, professional, friendly service.

The staff at this branch is completely incompetent. They do not know their products and place their clients in extreme financial jeopardy. It will take weeks or months for me to correct their mistakes and because of that my stellar credit report could be affected. Do not bank with 5/3. Anyone but 5/3.

Worst experience ever stay away from this bank I have a mortgage loan 1st credit check for approval then they offer a credit card I said no 2 months later they call again sir you qualify for a credit card ,they told me there is no need to do credit check on you but turns out that without you authorizing to do it they will still do it for a second time told them no again , I get an alert that this bank had put a hard credit inquiry on my record tried solving this matter with the bank but turns out they cannot help me after they mess up so please stay alert .One more thing i tried calling the customer care center to resolve this matter but the lady said that there is nothing they can do about it they don't care about there customers so is this a bank you will like deal with ?

Absolutely love banking at Fifth Third.....often drive thru the drive through just to say HI to Cindy and Caleb. You are absolutely professional and pleasant. Thanks for making paying bills more pleasurable.

I was informed by online customer service that someone at this branch put a hold on a cashiers check for over a $100,000. It has been a week and counting. I can't even begin to describe the financial hardship this has caused. Why would they do that? Is it because they could? Absolutely pathtic!!!!!

1st - I opened several accounts and was promised a $25 Buffalo Wild Wing card for each account - never received it, not a big deal - just thought Id mention it.

2nd - several times - I went in to do wire transfers and encountered really long wait times. 1 time in particular - the brother of a client who had passed away was in to figure out the money situation. It took 45 minutes to walk down memory lane listening to the teller and bank manager discuss the deceased and determine that he had closed his own account before he died and a recommendation from bank manager to get attorney so brother could handle the estate. I knew the deceased guys name - and balance from earlier in the year from their conversation - you would think that they would have been a bit more private about the man's personal business. Really irked that I (a live customer with money in their bank) had to wait 45 minutes for a guy that was not a customer and did not have proper authority to even handle the deceased's funds...

3rd - I take credit cards for rental property - notified bank when I got account that I took credit cards for rental property - took payments into account for 2 years - before branch manager decided to accost me while making a deposit in the drive up and told me to shut the account or he would "shut me down" several weeks later I met with him and he told me a needed a business account and that I needed to be a business... go to Legal zoom and come back with business papers to open business account. I requested formal written documentation on what I was doing wrong in account - never received it, instead I receive another letter - handed to me thru the drive thru - dated 4 days earlier telling me my account would be closed in 6 business days.

So I talk to my account - pay money to talk to my accountant - he assures me that everythng I am doing is legal and proper. Forming an LLC or incorporating will cost me money at tax time and my card processing is in my name - under my ss# - my website is under my name - using my ss#. He ultimately hooks me up with another bank less than 1 mile away and guess what -I dont need a business account there...

Bottom line - I was charged over $100.00 in overdraft fees due to their closing my account and then manager - took it upon himself to make a transfer several days later.
This bank does not care about you or your privacy. Their branch managers are micro-managers who "dispense" incorrect business advice - and trying to get someone on the phone to assist with this issue has been a waste of time . The customer service girls send you to their supervisor - who will email their manager - who never contacts you back.

Good Luck - dont fall for the open an account here for a free gift scam...

High Fees Horrible Service, Bank Manager Noel, Young and inexperienced whom promised to call me back on several occasions with answers to issues never did, he did however convey his Yes Sir demeaning attitude.

We Banked with this Company for 4 years. We opted to go paperless years ago, to help save the environment as well as a cost saving measure for the bank. We called the bank up because we needed documentation of our account activity. Now when we are in need of help it is costing us 60.00 for a years worth of documents. We need 3 years worth at a total cost of 180.00. They wont even scan them to me to save them the paper. I am happy to print them out at my cost, but they will not help at all. Terrible customer service!

The manager, Lafaye is the most diligent caring bank official I have ever in countered. When the economy was crashing, I watched her tell a teller to waive fees for a customer. She is just a gem. And she's not here today gone tomorrow VP. She's a permanent VP. She goes way beyond what her duties are. Genuinely cares about her customers.