Privacy, Security, Delivery and Refund Policies

Privacy policyIntroduction
Phoenix Aero Club Ltd (PAC) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Phoenix Aero Club website users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should contact secretary@phoenix.org.au by email, or write to The Secretary, Phoenix Aero Club Ltd, PO Box 451, Camden 2570, Australia, or contact the Secretary by telephone on 1300 AEROCL (within Australia), or on +61246558780 internationally.

Collection of information
In order to use the Phoenix Aero Club Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support, accounts and email.

Any information collected by Phoenix Aero Club Ltd is collected from correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of collected information
Phoenix Aero Club Ltd collects customer details in order to provide you with our products and/or services, and ensure a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information
The security of your personal information is important to us. The website is secured by Secure Socket Layer technology (SSL). When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using SSL. When credit card details are collected, we pass these details on in order to be processed as required. We never permanently store complete credit card details.

We follow accepted industry standards to protect personal information that is submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at secretary@phoenix.org.au.

Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate this information by emailing us at secretary@phoenix.org.au

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we may use this information to contact you.

Communications
Phoenix Aero Club Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at secretary@phoenix.org.au.

You will be notified when any third party that is not our agent/service provider attempts to collect your personal information, so you can make an informed choice as to whether or not to share your information with that party.

Third parties
Phoenix Aero Club Ltd may at its discretion use other third parties as agent/service providers to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Phoenix Aero Club Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links
Links on the Phoenix Aero Club Ltd website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of Phoenix Aero Club Ltd and Liverpool Flying School Ltd.

Changes to privacy policy
If we decide to change our privacy policy, we will post those changes to this privacy statement on our homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you on this webpage or by email.

Security policyIntroduction
Phoenix Aero Club Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Phoenix Aero Club Ltd or any outside party cannot view a complete credit card number entered on this website.

eWAY is an authorised third party processor for all the major Australian banks.

eWAY at no time touches your funds: all monies are directly transferred from your credit card to the merchant account held by Phoenix Aero Club Ltd.

For more information about eWAY and online credit card payments please visit www.eway.com.au

Delivery policy
Membership fees are charged for the remaining quarterly duration of the current financial year, eg a membership purchased on 1 February will cost 50% of the Annual Membership Fee. All Full and Associate memberships require renewal on 1 July for the next Financial year. All new members join as Associate Members of Phoenix Aero Club Ltd.

After paying for services online, through eWAY, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Please print a copy of the email confirmation, which will serve as your payment voucher.

Please do not hesitate to discuss concerns if you are not satisfied with your purchase so that we can resolve any problems. Please contact us at secretary@phoenix.org.au.

If you have any questions regarding eWAY payment services, please visit the eWAY website at www.eway.com.au

Refund PolicyGoods or Servicespurchased through this website and at Phoenix Aero club premises.

Membership fees: Membership fees are paid for the remaining quarterly duration of the current financial year and are not refundable (see 7. Exceptional circumstances).

Product Purchase: In the event that you purchase a product that you do not wish to keep, we will refund the purchase price less a 20% restocking fee if the product is unopened or in resalable condition. Products can be exchanged for alternative products at full purchase price credit if the product is unopened or in resalable condition. If you have purchased a faulty product from us, we will provide a full refund to the credit or debit card provided fro the purchase.

Flight or Tuition Service cancellation: In the event that a service has to be cancelled by Phoenix Aero Club Ltd, PAC will offer a replacement alternative service. The replacement voucher is valid for one year. As an alternative, a cash refund can be provided.

No-show or failure to present for your booked service: No refunds offered.

Shortened or incomplete journeys: No refunds offered.

Inability to attend advised before service or departure – a cash refund less a 20% service fee can be provided.

Exceptional circumstances – a full refund can be provided on application to, and at the discretion of, the Secretary or the Board of Phoenix Aero Club Limited.