Experienced a travel emergency?Here's how to make a claim

If you have purchased AMEX Travel Insurance and experience a travel emergency, call Global Excel Management Inc. for immediate assistance.

Global Excel Management Inc. can be contacted 24 hours a day, 7 days a week:

1-844-780-1029 Toll-free from the US & Canada

+(819) 780-0501 Collect Call from anywhere in the world

If you don’t call Global Excel Management Inc. (Global Excel) first, your benefits may be reduced and your coverage may be limited.

If I’m called home for an emergency, will travel insurance pay for my expenses?

If you have purchased a plan with trip cancellation and interruption insurance coverage and the emergency is covered, it will help pay for your expenses to return home if you are called home for an eligible emergency. There are a number of circumstances that qualify as an emergency (for example the death or serious illness of a family member). These circumstances are described in the Certificate of Insurance.

Trip cancellation and interruption insurance also will reimburse you for any cancellation penalties that a travel provider might charge (if you cancelled a non-refundable airline ticket, for instance).

Just remember, in order to be reimbursed, you need to call Global Excel Management Inc. (Global Excel). Global Excel can be contacted 24 hours a day, 7 days a week by calling:

1-844-780-1029 toll-free from the US & Canada, or +(819) 780-0501 collect from anywhere in the world.

If I have a medical emergency, should I call the emergency contact number first, before seeking medical treatment?

Yes, absolutely. There are several very good reasons to call the emergency contact number first:

If you don’t call Global Excel Management Inc. (Global Excel) first, your benefits may be reduced and your coverage may be limited. As stated in your policy, if you do not contact Global Excel at the time of your medical emergency or you choose to receive treatment from a medical service provider outside the Global Excel network, you will be responsible for 20% of your medical expenses covered under your insurance and in excess of your medical expenses paid by your provincial health plan.If you are unable to call, please have someone call on your behalf. Global Excel can be contacted 24 hours a day, 7 days a week by calling:

1-844-780-1029 toll-free from the US & Canada, or +(819) 780-0501 collect from anywhere in the world.

Of course, obtaining urgent care in an emergency is your #1 priority – and Global Excel Management Inc. (Global Excel) for AMEX Travel Insurance is here to help at the toll-free emergency contact number. However, if your medical condition prevents you from calling before seeking emergency treatment, then you must call as soon as medically possible.

Someone else (a family member, friend, hospital or physician’s office staff, etc.) may call on your behalf – so it’s a very good idea to carry your AMEX Travel Insurance™ wallet card with you at all times.

What happens when I call the emergency contact number due to a medical emergency?

The multilingual representatives of Global Excel Management Inc. (Global Excel) are ready 24 hours a day, seven days a week when you have a medical emergency. You can rely on them to refer you or (when medically appropriate) transfer you to one of the accredited medical service providers within the Global Excel network, so you can receive the care you need as quickly as possible.

Because the representatives are multilingual and have 24-hour access to real-time translation services, Global Excel Management Inc. (Global Excel) can provide the help you need in your own language – and also have someone to communicate on your behalf with medical personnel who may speak a different language.

Whenever possible, Global Excel will also request for the medical service provider within the network to bill the covered medical expenses directly to the insurance provider instead of you – reducing stress and hassle.

If I need care while I’m abroad, will I need to pay the expensive medical costs up front?

Global Excel Management Inc. (Global Excel) on behalf of AMEX Travel Insurance will pay the eligible bills DIRECTLY to the medical provider or hospital for you whenever possible.

What should I do if I need emergency help in a foreign country?

No matter where in the world you are, Global Excel Management Inc. (Global Excel) will be here for you. If you have an emergency, you can call Global Excel Management Inc. (Global Excel). Global Excel can be contacted 24 hours a day, 7 days a week by calling:

1-844-780-1029 toll-free from the US & Canada, or +(819) 780-0501 collect from anywhere in the world.

The multilingual representatives of Global Excel are experienced experts in coordinating emergency care for travellers in foreign lands.

How do I submit a claim?

Global Excel Management Inc. (Global Excel) on behalf of AMEX Travel Insurance wants to do all they can to help you if you have an emergency – starting with reducing your stress level. If you need help, just call:

1-844-780-1029 toll-free from the US & Canada, or +(819) 780-0501 collect from anywhere in the world.

Customer Service: 1-866-616-0532

1. AMEX® Travel Insurance is underwritten by Royal & Sun Alliance Insurance Company of Canada.

2. Subject to benefit limits and other policy terms and conditions.

3. For more information on your current Card coverage, please visit americanexpress.ca or call the number on the back of your American Express Card.

In this outline, we have given a brief description of the benefits available under this plan. All the provisions of the plan are contained in the Certificate of Insurance. Certain exclusions, limitations, maximums and definitions apply. Please read your Certificate of Insurance carefully.

* All trips within a 12 month period must be a maximum of 10 or 31 day duration depending on the Multi-Trip Annual Plan option purchased. Insurance coverage can be purchased for additional days on a per trip basis subject to the terms and conditions of the policy.

Exclusions and Limitations

Group insurance policy PSI0474022211, issued to Amex Bank of Canada, is underwritten by Royal & Sun Alliance Insurance Company of Canada. Assistance services are provided by Global Excel Management Inc. A Certificate of Insurance with full details of the plan will be mailed to persons enrolled in the program. As with all insurance, certain restrictions and limitations apply. The terms and conditions of the group insurance policy will prevail. For additional information please call 1-844-780-0501. Certain Travel Assurance packages provide coverage for emergency medical expenses incurred by you while outside your Canadian province or territories of residence so long as you are covered under a Canadian government health insurance plan.

Amex Bank of Canada and its affiliates are not liable for any coverage or benefit provided by the underwriter of the policy. If you have any dispute related to coverage or benefit, please contact the underwriter directly at the phone number indicated below.

Once enrolled, you will receive a certificate of insurance from Royal Sun & Sun Alliance Insurance Company of Canada. outlining all the applicable benefits, limitations, conditions and exclusions. Please read the certificate carefully.