FAQs

UAE VAT

As of the 1st January 2018, the United Arab Emirates and the Kingdom of Saudi Arabia will implement VAT (Value Added Tax).

Workz prices are quoted as per Incoterm and exclude VAT.

For additional insight into the new rules surrounding VAT in the UAE from the Ministry of Finance, follow this link.

*At the time of this update, only the UAE and KSA had implemented VAT for 2018. Other GCC states are expected to apply VAT shortly

Raw materials: global paper price increase

As paper is a key raw material in Workz scratch cards and packaging, we would like to give full visibility of the continuing global price increase in paper.

Having been at its highest price point for more than 30 years in 2011 the price of paper continues to climb with IBISWorld forecasting the price of wood pulp to rise even further at an annualized rate of 5.1% in the two years to 2019. A major factor attributed to this trend is the growing demand for paper-based packaging outweighing global supply.

Workz continues to seek more cost-efficient suppliers and procurement options in order to provide clients with the most cost-efficient solution.

Workz ranked top telecom provider – The Nilson Report

Vodafone Qatar recognises Workz

Leading Middle East operator recognises key partner for innovation and excellence. Read more.

Packing: secure, optimised product shipping

Workz helps you optimise your packing, removing unnecessary and expensive constructions and arrangements. We strive to reduce the wood/product ratio in every shipment whilst guaranteeing maximum product safety and security. Simply put, we help you ship less wood, air or packing and more product for your money.

To this extent we offer a range of recommended packing specs to ensure you get maximum return on your logistics costs. This includes our new super-light, super-strong packing crates solution which is designed to cost-efficiently deliver your good securely to your distribution network.

With Workz crates you enjoy product packing that is:

Stronger and more secure: greater durability with 5-ply reinforced corrugated cardboard container featuring with a wooden top for added protection in stacking and plastic strapping for strength and security. The crate is also protected with a non-porous, protective-stretch polyethylene covering for security and waterproofing

Lighter: lower freight costs and easier to handle during warehousing.

Eco-friendly: easier to dispose of or recyclable after use allowing you to significantly reduce your carbon footprint.

SIM: How to use 3 in 1 Repluggable SIM

Workz new 3 in 1 repluggable SIM card offers mobile users the choice to use their SIM as either a Mini (2FF), Micro (3FF) or Nano (4FF) module. As the module plug-ins are repluggable, meaning they can be taken out of the card and then put back together, users can quickly and easily switch between the three formats as they wish. Here is a quick guide to remove the SIM plug:

To remove 2FF SIM plug

a) Use your forefinger to push out 2FF plug from back (non-chip facing) side

b) At the same time use thumb to hold the 2FF plug from the front (chip facing) side

Note: When pushing hold both 3FF and 4FF plug in order to prevent them from breaking up. It is recommended not to try to break out the 2FF plug in one step but rather follow the steps above.

To remove 3FF SIM plug

a) Use your forefinger to push out 3FF plug from back (non-chip facing) side

b) At the same time use thumb to hold the 2FF plug from the front (chip facing) side

To remove 4FF SIM plug

a) Use your forefinger to push out 4FF plug from back (non-chip facing) side

b) At the same time use your thumb to hold the 2FF & 3FF plug from the front (chip facing) side

To return back the SIM plug

a) Place the 2FF/ 3FF/4FF plug back into position from the front (chip facing) side

To get your new Workz repluggable SIM cards or for more information call us today on +9714 453 3198

T-Zero order start date

T-Zero (T-0) definition:
“T minus zero” means “out of time” or “time to go”, i.e. lift off or begin operation. This comes from countdown convention originally used by space centers and later adopted by many industries as a countdown to (planning) a major event that will happen at a specific time. Multiple checks and preparations need to be carried out in order to reach T-Zero.

Workz T-Zero:
Following industry standards, Workz lead-times starts counting from the T-Zero date, which is the first business day after all conditions for proceeding with the order have been met and Workz has received all required items.
There are three T-zero dates for each order: Production, Finance and Shipping T-Zero:

A. Production T-Zero elements:
Workz Planning team will confirm a production slot and update shipping report with a shipment handover date upon receipt of the following Production T-Zero elements from the customer. Handover date will be subject to change if Shipping T-Zero elements are not provided prior to handover.

Purchase order:

Purchase order sent to order@workz.com reflecting price, terms and conditions as per the final commercial offer

Advanced payment if such payment conditions are agreed in the final commercial offer

Artwork approvals:

Digital proof approval + sample/BAT approval form signed and stamped or

Digital proof approval + written waiver of samples/BAT

Data files and technical approvals:

SIM cards:

Input file as per agreed call-off quantity verified by Workz Technical team

BAP card approval form signed by customer

Packaging:

If applicable, MSISDN paired file for fulfillment as per agreed call-off verified by Workz Technical team

Scratch cards:

HRN (PIN) data file as per agreed call-off verified by Workz Technical team and the data verification serial summary reports confirmed by the customer.

Label and export packing specifications:

Label template approval

Packing specifications approval

Consignment stock if applicable:

Third party collaterals or materials if independently procured by the customer from another supplier and required for fulfillment by Workz.

B. Finance T-Zero elements:
Upon receipt of a purchase order, Workz Finance team will review the following elements related to the customer account:

Unpaid overdue invoices

Payment terms/ credit limits

Letter of Credit if applicable under the terms of Workz final commercial offer

Subject to the above checks, Order Confirmation, Production or Shipping may be placed on hold until the Finance issues are rectified and Finance T-Zero is reached.

C. Shipping T-Zero elements:
Workz Cargo team will make freight bookings and proceed with shipping upon receipt of the following Shipping T-Zero elements from the Customer:

For avoidance of doubt, Workz will notify the customer when T-Zero has been reached. For any force majeure or equivalent, unforeseen and unavoidable events that may occur, any lead-time days will not count during such period.

SIM card BAT approval procedure

Definitions:

BAT \b.a.te\

From French bon à tirer – “good to shoot (print)”

BAT card

BAT card is a non-operational card produced using the materials, inks and finish that will be used in the mass production of the product. Although BAT card cannot be technically tested with a device, both marketing and technical verification is required for printing and personalization details.

BAT approval (graphical profile and physical dimensions)

BAT approval is a document signed by customer confirming that the product sample (BAT card) has been examined and approved for mass production.

BAT testing can be combined with BAP testing if the BAP card is produced as per the complete graphical and electrical card profile. Both BAT and BAP card approvals play an essential role in the SIM manufacturing process and represent two important elements of T-zero (Time zero is the time when all components are verified and ready for mass production, i.e. purchase order, input data, BAT approval, BAP approval, packing and label requirements).

Responsibilities:

SIM vendor’s responsibility: It is the SIM vendor’s responsibility to provide a BAT card that is produced as per the ISO standards (ISO/IEC 7816-1 (1998) – “Physical Characteristics”, ISO/IEC 7816-2 (1999) – “Dimensions and location of the contacts”) and follows agreed customer specifications and confirmed artwork (graphical profile) prior to releasing commercial order for mass production.

During mass production the SIM vendor is responsible for following the exact specifications, personalization and overall quality as per the approved BAT card. Due to the nature of the printing process there may be some minor variations in visual appearance within industry tolerances which will not jeopardize the overall integrity of branding or functionality.

Customer’s responsibility: The customer shall notify the vendor of any required changes during digital proofing stage prior to BAT production. It is customer’s responsibility to examine a BAT card against specifications and artwork and provide written feedback to the vendor in the form of approval or rejection.

Comparisons to other manufacturer samples are not valid if only introduced after production of BAT and not highlighted at the artwork digital proof stage.

The following characteristics must be checked during BAT approval process. It may not be a comprehensive list of items to review so every element must be checked carefully.

BAT rejection:

If the BAT card is rejected due to error(s) occurred during BAT production, the vendor will rectify the issue(s) and provide the second set of BAT cards free of charge.

The vendor shall not accept any responsibility or compensation claims for errors overlooked by the customer and highlighted after BAT approval (refer to responsibilities section above).

If mass production has not yet commenced such errors can be fixed and a new set of BAT cards provided at additional cost. If mass production has started, the vendor and customer shall mutually agree when and how the issues need to be rectified; all additional costs for such rectification shall be covered by the customer.

BAT testing is not required for repeat production runs (no changes in the graphical profile).

BAT testing can be waived in a case of minor changes on the graphical profile that can be re-proofed via digital proof (position of graphical elements, additional personalization, text, numbers, etc.)

BAT approval form:

The customer shall provide signed BAT approval form supplied along with the physical card sample. No e-mail or verbal approvals will be accepted. Production will commence upon receipt of the signed approval form.

SIM card BAP testing procedure

Definitions

BAP \b.a.pe\

From French bon à produire– “good for production”

BAP card

BAP card is a fully operational and personalized card produced with the exact electrical profile with or without artwork (white BAP or full BAP with artwork).

BAP approval is a document signed by customer confirming that the product sample (BAP card) has been examined, tested and approved for mass production.

BAP testing

BAP testing is a joint responsibility of supplier and customer and includes the following:

Testing by supplier:

Prior to submission of BAP card to customer, supplier shall test the BAP card and verify all elements against the specifications and approved personalization details.

Supplier shall test BAP cards using common handsets, however, it will not guarantee that all handsets present in a particular market will be covered.

Testing by customer:

It is the customer’s responsibility to test BAP cards on all handsets sold in their particular market and provide written feedback to supplier in a form of approval or rejection. In addition, the following tests are the customers responsibility:

If BAP card is rejected due to any errors found during testing, supplier will rectify the issues and provide the second set of BAP cards free of charge.

Supplier shall not take any responsibility or accept any compensation claims for errors identified and highlighted after BAP approval. If mass production has not yet commenced such errors can be fixed and a new set of BAP cards provided. If mass production has started, supplier and customer shall mutually agree when and how the issues need to be rectified; all additional costs for such rectification shall be covered by the customer.

BAP waiver:

BAP testing cannot be waived.

A second set of BAP cards can be waived in a case of minor changes on the graphical profile that can be re-proofed via digital proof (position of graphical elements, additional personalization, etc.).

BAP approval form:

Customer shall provide signed BAP approval form supplied along with the physical card sample. No e-mail or verbal approvals will be accepted. Production will commence upon receipt of signed approval form.

SIM module: Manual cutting into a different form factor

International device manufacturer guidance (Apple):

Apple will not service an iPhone or an iPad if the SIM card being used is not manufactured to the correct size appropriate for the device. Should any problem occur with an iPhone that is using a SIM module that has been manually cut-down (adjusted in size) the subscriber will be instructed to get a valid SIM from the cell carrier and the warranty will be void as manual resizing of the SIM module can cause damage to the device.

“If you modify, cut, or trim your SIM card to fit in a different device model, you might not be able to connect to a cellular network or access certain features using that device. Also, a modified SIM card might not insert, eject, or sit in the SIM tray correctly. Damage to the tray or device caused by a modified SIM card isn’t covered by Apple’s hardware warranty.

If you get a new iPhone and your old SIM card won’t fit, contact your carrier to move your account to the SIM card that came with your iPhone, or ask how to get a new SIM card if your iPhone didn’t come with one”.

c) Workz products that have been modified to alter functionality or capability without the written permission of Workz

d) SIM cards cut into a different form factor (outside of Workz manufacturing process) are not covered by Workz Warranty and will not be replaced or compensated. Workz shall not be held responsible for any physical or functional damage caused by third-party adjustments to the SIM card after the manufacturing process.

For further information, please contact Workz.

Scratch cards – How to tear off a single voucher from a multi-PIN video

How to easily tear off a single voucher from a multi-PIN scratch card.

Scratch cards – Acceptable use testing video

As per our recharge card warranty our acceptable use criteria for overscratch is defined as 20 scratch attempts (10 cycles) or more when scratching with a coin or fingernail at 15 Newton force (approx 1.5 kg) before visible damage to the PIN occurs. This video details Workz overscratch testing done on all production.

Scratch cards – How to get your PIN Video

This video details the correct and incorrect methods for scratch card users to obtain their PIN or hidden recharge card number.