Sorry Works! Blog

Sorry Works! Minute on YouTube: Gonna Fire the Nurse?!?

You've heard it before.....
"Are you gonna fire the nurse?!? She hurt Daddy! What about the Doctor? He hurt Daddy too! I want them both FIRED NOW!"

Anyone who has dealt with adverse events has faced this question or challenge from an angry patient or family member. What do you say? Can't be off-putting as that will only raise the temperature in the room, but also can't devulge information about the employment status of your people. So, what do you do? The answer can be found in this week's Sorry Works! minute on YouTube.