Why Finding the Right Change Management Software is Crucial

Sep 16, 2017 14:06

Any business owner will tell you that change is the one thing that you can always depend on. Let’s face it: the IT processes and software solutions that you used three years ago aren’t necessarily the same ones that you’re using today. This type of change is inevitable, which is why finding the right change management solution is absolutely imperative, so that information loss doesn’t occur and your users can return to their work having barely noticed the changes.

Change

When you’re running an organization, you’ll launch new processes, projects, and performance tweaks – it’s simply inevitable. That being said, the last thing you want is for your employees to encounter a change and for the adjustment period to greatly affect productivity. These days, enterprise solutions can change as often as every few months.

Is your email software not working out for you? Is your help desk software not as agile as you’d like? Then, elicit change so that this part of your business can meet your requirements and deliver the output that you expect; you just need to find the right change management solution so that you can close the adaptation gap and have a streamlined and smooth changeover.

Change also needs to be tracked, and with a good change management solution, you can find what works best and elicit changes when you want your IT systems to run efficiently and speedily. When you use the various change management solutions like this, you can determine the value of service and hardware upgrades, create custom attributes, and better manage your IT assets.

How Change Management Delivers Value

The best change management solutions will provide a very smooth and very transparent changeover process. Both you and your employees will clearly be able to access resources that can provide information about the change and also implement the right processes so that there is virtually no service impact.

If you’re looking for this kind of clarity in your software changes, then the right software can easily embrace existing processes, tasks, and applications and automate virtually all of the aspects of the change from the change request stage until the software change is implemented and has gone into its production stage.

Additionally, the right change management solution will help you and your end user fully understand all of the aspects of the upcoming change so that it’s adapted to quickly. As a result of this need, most solutions of this type will actively help you implement the needed processes that will make the changeover more seamless.

Some Potential Tools That Change Management Solutions Can Use

• Overlays – When your organization is trying to aid in the onboarding process, overlays are a very useful tool. Some change management solutions include this, and with this tech, software onscreen overlays are used to provide a step-by-step set of instructions for any new software. The solutions that do this can be used on just about any system asset and can even be utilized on the browser-level.

Overlays are a very visual method of helping make the change process simpler, and as a result, they can serve as one of the more effective means of helping your users adapt to changes. Usually, these are completely customizable so that the company’s needs are fully met, and they can really help reduce the gap between new implementation and adaptation.

• Tracking – When you’re undergoing system changes in your IT organization, it’s important to be able to track what the changes are doing for your efficiency and your overall processes. For example, some software will alert you to hardware and software changes on your networks, some will enable you to view general status, and others can be integrated with your help desk ticketing system so that you can track how the changes are affecting your end users.

• Walkthrough Creation – Walkthroughs are a great way to really help your end users adapt to any changes that are happening in your systems. This is why there are more than a few change management solutions out there that can help you create detailed walkthroughs so that adoption is made smoother.

• Change Prioritization and Scheduling – Staying informed is crucial. This is why many change management solutions offer change prioritization and tracking that allow you to stay in control. The best solutions will have a dashboard framework set up so that you can prioritize, schedule, and deny or accept proposed changes. These types of solutions also can help reduce the possibility of unauthorized changes within your IT structure.

Bottom Line

Managing the changes that happen within your organization’s IT structure is crucial to your bottom line. Change happens, so keeping abreast of it and making the transition easy for you and your end users is one of the most important things that you can do. Fortunately, there are more than a few great solutions out there so that you can weather the storm of change more easily.

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