FAQ

Just add your choice of goods to your cart and follow the prompts! For this time being, we only accept payment via Bank Transfer (BCA/Mandiri).

WHEN WILL MY ORDER SHIP?

All orders of in stock items will ship in 1-3 business days from Depok, Jawa Barat. We ship Monday to Friday at working hour of 08.00 – 17.00.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Domestic orders within the Indonesia area will take about 1 day to 1 week to arrive. You will be provided with a tracking number via email once your order has shipped out.

WHAT DO ALL OF THE DIFFERENT SHIPPING OPTIONS MEAN?

We ship all of our orders from Depok, Jawa Barat using JNE shipping company. All shipped orders include a tracking number which you will receive by email with a link to track your package once your order has shipped.

You can choose between JNE OKE, JNE REG, and JNE YES. For rush delivery please use JNE YES for overnight delivery 7 days a week to most areas.

DO YOU SHIP INTERNATIONALLY?

Unfortunately no for this time being. We only ship domestically within Indonesia area.

CAN I RETURN OR EXCHANGE AN ITEM?

It’s too bad that you don’t like our products :(

If you wish to return or exchange your purchase, please email hello@uncletivo.com. All returns or exchanges must be mailed within 5 days of your order arrival date. Please include all original packaging with your return. We are not responsible for shipping costs for returns and exchanges. For your convenience, we recommend shipping via JNE, so you have a record of the shipping.

Exchange requests can be made for an item with the same or lesser value and will be fulfilled according to availability.

For return request, we will refund your payment once the goods arrived in our office. If returned goods are not in the same condition in which they arrived, a fee of 20% will be deducted from your refund.

Please note that Sale items cannot be return or exchange.

DO YOU OFFER YOUR GOODS ON WHOLESALE?

Yes, we do! If you are interested in carrying any of our goods please email us at hello@uncletivo.com. Let us know a little bit about your store and where you are located.