LTS Help Tickets - FootPrints

In order to better serve the campus community, LTS maintains a ticket tracking system to record information about each request for help and/or portion of time spent assisting clients. The system we currently use is a package called FootPrints from BMC. New work requests and problem reports are recorded in this system and it sends emails to all staff and clients associated with the work. The system is intended for use by LTS Staff, and clients usually interact with the system via email with some limitations, but the LTS Help Request Page page allows users to interact with the system more directly, to view and update tickets.

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Lehigh University provides a leading-edge library and technology environment that enables flexibility, innovation, and effectiveness in all areas of the academic enterprise, including learning and the student experience, research, administration, community-building and outreach.