Senior Systems Engineer - AWS - Edinburgh

Pulsant is a leading UK provider of hybrid cloud solutions, expert colocation and infrastructure services across several key industry sectors.

We have big ambitions for the future – and want to speak to the right people with the right energy and values to take us there. We are currently seeking a Senior Systems Engineering professional to join our team.

Role & Responsibilities:

Senior Technical Support Engineers work for Pulsant’s 3rd Line Support teams based in Newcastle and Edinburgh. 3rd Line engineers have various technical disciplines, split into 3 broad categories, network, server and application.

Senior Systems Engineers are responsible for supporting a wide range of Pulsant services for customers both remotely and onsite, following ITIL best practices.

Your role will be:

To resolve incidents and problems both directly from customers and through technical escalation

Respond to requests and execute changes

Respond to each ticket within the agreed Response SLA

Quickly escalate tickets that cannot be resolved to the appropriate customer support team in line with Pulsant support processes