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Deposit Clerk Job Description Sample

Deposit Clerk

Founded in 1991, Gila offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. GILA is a wholly owned subsidiary of Navient Corporation. Headquartered in Wilmington, Delaware, Navient employs team members in Southwest OH, Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com

Why Join Gila?

Full Time

Excellent Benefits that start the 1st of the month

Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance and more

Career Growth

Our office is conveniently off US-183 and Highway 290

Pay:$13.00

Schedule:M-F 8AM - 5PM

This is a clerical position in which the nature of work is inbound payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and managing the company vault.

Job Responsibilities:

Mail Handling

Operate a commercial payment processing machine to image and process a high volume of payments received by mail

Audit Money Room vault to ensure all deposits have been transmitted and special items are being reviewed

Special Items Handling

Ensure all special items have been processed by the due date assigned or have been escalated. This includes but is not limited to payments rejected by the check processing machine, payments not postable without further research, non postable non-returnable, not in system, mail not belonging to MSB, non-negotiable, and damaged payments

Nonpayment Mail

All correspondence must be imaged, counted, and directed to the appropriate team for response within allotted time

Other job duties/responsibilities as assigned

MINIMUM REQUIREMENTS:

High School Diploma required

At least six months of previous experience handling bank deposits

Utilize 10-key at 6,500+ keystrokes per hour initially

Expectation of 8,000 keystrokes per hour within the introductory period

Strong basic math skills

Analytical skills in order to resolve discrepancies when reconciling bank deposits

Deposit Operations Clerk

Summary

This position requires the ability to work in a fast-paced, time-sensitive environment with good problem solving skills, accuracy and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented environment and be willing to work rotating Saturday hours.

Duties

Working with overdrawn accounts - posting or returning checks and fees on customer accounts.

Data entry, ordering client debit cards.

Verifying reports for accuracy of input from previous day.

Working with the branch to resolve account issues.

Scanning and imaging new account documents.

Working with non-posted items to correctly post them.

Verifying branch input of new accounts and account maintenance.

Verifying signatures on client checks.

Qualifications

Good computer skills, specifically data entry, Word and Excel.

Excellent verbal and written communication skills.

Possess the ability to be cross-trained on many different job duties and rotate jobs within the department.

Ability to work in a fast-paced, time-sensitive environment.

Must exhibit attention to detail and sense of urgency to complete assigned tasks.

Deposit Clerk ** Seasonal ** (12 Month Roster)

Duties

HelpDuties Summary

WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

Learn more about this agency

Responsibilities

WHAT DOES A CLERK DO? There are many types of clerks located throughout the organization.

Most of these clerks are involved in the processing, distributing, and managing of incoming and outgoing correspondence. The Mail and File Clerk, for example, performs a critical role in processing both incoming and outgoing mail. In fact, the Mail and File clerks process more than a million pieces of correspondence, including tax returns, each year.

On the other hand, the General Clerk, whom experiences similar volumes, is responsible for processing, distributing and managing the correspondences, incoming and outgoing documents and files, once it is ready to be worked within the Business Division. All clerks perform critical roles in the Services ability to serve million of taxpayers each year.

Perform a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; administering recall/release of seasonal employees; and performing other support activity.

Prepare and maintain regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at http://www.jobs.irs.gov/

This is an open continuous roster announcement which allows applicants to apply up to the last cutoff date listed in the announcement. The roster open period is 09/12/2018 through 07/15/2019.

The roster will be used to fill an anticipated 65 vacancies throughout the next 12 months. Selections may be made through 10/14/2019. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available.

Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered: 09/25/2018, 01/16/2019, 04/16/2019 and 07/15/2019. Applicants may also update their applications by the cut off dates.

Travel Required

Not required

Supervisory status

No

Promotion Potential05

Job family (Series)0303 Miscellaneous Clerk And Assistant

Requirements

HelpRequirements Conditions of Employment

Click "Print Preview" to review the entire announcement before applying.

Must be a U.S. Citizen or National

IRS Employees with Career/Career Conditional Appointments

.

Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-04 LEVEL: You must have one (1) year of general experience at the level of difficulty and responsibility equivalent to GS-03 grade level in the Federal service.

The experience could have been progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience OR; Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school).

GS-05 LEVEL: You must have one (1) year of specialized experience at the level of difficulty and responsibility equivalent to GS-04 grade level in the Federal service.

To be qualifying, your experience must demonstrate progressively responsible experience in clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position being filled. Examples of qualifying experience may include conducting basic research and applying information as necessary, interacting and communicating (orally and in writing) with customers, performing office duties; OR A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Provide first-point-of-contact support for Deposit related and other non-credit matters for RM customers and customers who self-select to contact the incumbent. Resolve client requests and/or issues independently.

Take ownership of account servicing and error resolution, including resolving complex customer problems and taking complete ownership of issues escalated by other Bankers, including exercising override authority based on specific situation. Follow-up on these issues as required to ensure timely and accurate resolution, and convert servicing situations to sales/referral opportunities

Ensure all work presented during the work day is processed unless there are documentation problems that cannot be resolved in a timely manner that same day.

Process potential loan packages and present to management for approval.

Assist in the preparation and interpretation of funding, registration and commission reports.

Participate in profitability studies and the coordination of rate sheets including market competitor pricing analysis.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

This role is to be used in a commercial-deposits-only branch.

Constant internal communication with account executives and various levels of management in order to make policy recommendations and establish potential correspondent packages

Education and Experience Required:

Bachelor's degree or 2 years mortgage and /or accounting experience or in lieu of a degree a combined minimum of 6 years higher education and/or work experience including a minimum of 2 years mortgage and /or accounting experience

Supervisor, Deposit Operations

Job Summary

Responsible for supervising individuals and the day-to-day operations of the Bank's retail deposit portfolio, including certificates of deposit and savings accounts. The candidate will oversee a third party outsourced service provider care center. The candidate will handle the most complex customer issues and escalated customer calls from the Bank's care center. The candidate will be responsible for the coordination of information amongst various areas including the Bank's customers, care center, internal auditors, compliance personnel, and management. The role will provide feedback to management and third party vendor on all important matters and developments relating to customers, operational processes and compliance matters. The candidate will also assist in new product development and user acceptance testing.

Essential Job Functions

Policy & Procedure Development & Analysis

Responsible for the documentation of policies and procedures related to the online deposit initiative and outsourced service provider's technology and business process outsourced services. On an ongoing basis, update procedures to address new products and services, emerging trends or risks, redistribution of workload, and introduction of technology that changes prior process flows. Ensures compliance with policies, procedures, and applicable laws. Provides operational oversight, feedback, and training to the retail deposit portfolio associates and third party vendors.

Escalated Issues Resolution

Respond to and/or oversees the process of requests for decisions on escalated issues that are received from care center representatives and/or management and other associates. Responses may involve email or phone outreach to customers or others to verify information provided or to review documentation sent in response to bank's requests. Review and resolution timeframes are time-sensitive and must be processed within established timeframes, contractual terms with outsourced service provider, and in full compliance with regulatory guidelines.

Operational Processing & Monitoring

Responsible for overseeing the daily processing of assigned case management workload ensuring completion within procedurally-defined timeframes. Manages caseloads of associates. Caseload will include review of requested wires, ACH transfers, legal documents, responses to requested documentation, account verifications received via phone, mail, and email, as well as requests for exceptions to policy forwarded from care center representatives. Workload will include accepting inbound calls, making outbound calls, and working email queues where customer/prospect inquiries must be addressed.

User Acceptance Testing

Provides input/recommendations to the development of testing scenarios when new or modified products or services are offered. Participate in and document results of all testing ensuring thoroughness and detail in all testing feedback.

Education/Certifications

Some college or Associate's degree in Business, Finance, or related field. – OR equivalent education and/or work experience.

Bachelor's degree in Business, Finance, or related field is preferred.

Work Experience

8 years of progressive career experience in bank operations, finance and compliance. Jack Henry Core Platform experience is strongly desired.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Analyst, Deposit Operations

Job Summary

The Deposit Operations Analyst is responsible for supporting the day-to-day operations of the Bank's retail deposit portfolio, including certificates of deposit and savings accounts. The candidate will handle the most complex customer issues and escalated customer calls from the Bank's care center. The candidate will be responsible for the coordination of information amongst various areas including the Bank's customers, care center, internal auditors, compliance personnel, and management. The role will provide feedback to management on all important matters and developments relating to customers, operational processes and compliance matters. The candidate will also assist in new product development and user acceptance testing.

Essential Job Functions

Escalated Issues Resolution

Respond to requests for decisions on escalated issues that are received from care center representatives or management. Responses may involve email or phone outreach to customers or others to verify information provided or to review documentation sent in response to bank's requests. Review and resolution timeframes are time-sensitive and must be processed within established timeframes, contractual terms with outsourced service provider, and in full compliance with regulatory guidelines.

Policy & Procedure Development & Analysis

Assists in the documentation of policies and procedures related to the online deposit initiative and outsourced service provider's technology and business process outsourced services. Updates procedures under the guidance and direction of supervisor to address new products and services, emerging trends or risks, redistribution of workload, and introduction of technology that changes prior process flows

Operational Processing and Monitoring

Responsible for daily processing of assigned case management workload ensuring completion within procedurally-defined timeframes. Caseload will include review of requested wires, ACH transfers, legal documents, responses to requested documentation, account verifications received via phone, mail, and email, as well as requests for exceptions to policy forwarded from care center representatives. Workload will include accepting inbound calls, making outbound calls, and working email queues where customer/prospect inquiries must be addressed

User Acceptance Testing

Assist in the development of testing scenarios when new or modified products or services are offered. Participate in and document results of all testing ensuring thoroughness and detail in all testing feedback

Education/Certifications

Some college or Associate's degree in Business, Finance, or related field. – OR equivalent education and/or work experience.

Bachelor's degree in Business, Finance, or related field is preferred.

Work Experience

Banking background in operations, finance and compliance with 5 year's progressive career experience

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Specialist, Deposit Operations

Job Summary

The Deposit Operations Specialist is responsible for supporting the day-to-day operations of the Bank's retail deposit portfolio, including certificates of deposit and savings accounts. The candidate will handle routine customer issues and escalated customer calls from the Bank's care center. The candidate will be responsible for the coordination of information amongst various areas including the Bank's customers, care center, internal auditors, compliance personnel, and management. The role will provide feedback to management on all important matters and developments relating to customers, operational processes and compliance matters. The candidate will also assist in new product development and user acceptance testing.

Essential Job Functions

Operational Processing and Monitoring

Responsible for daily processing of assigned case management workload ensuring completion within procedurally-defined timeframes. Caseload will include review of requested wires, ACH transfers, legal documents, responses to requested documentation, account verifications received via phone, mail, and email, as well as requests for exceptions to policy forwarded from care center representatives. Workload will include accepting inbound calls, making outbound calls, and working email queues where customer/prospect inquiries must be addressed. Performs random call audits to ensure correct information is being disclosed by third party outsourced service provider care center and escalates to supervisor if discrepancies/errors are made so feedback may be provided.

Escalated Issues Resolution

Respond to requests for decisions on escalated issues that are received from care center representatives or management. Responses may involve email or phone outreach to customers or others to verify information provided or to review documentation sent in response to bank's requests. Review and resolution timeframes are time-sensitive and must be processed within established timeframes, contractual terms with outsourced service provider, and in full compliance with regulatory guidelines.

User Acceptance Testing

Assist in the development of testing scenarios when new or modified products or services are offered. Participate in and document results of all testing ensuring thoroughness and detail in all testing feedback

Policy & Procedure Development & Analysis

May assist in the documentation of policies and procedures related to the new online deposit initiative and outsourced service provider's technology and business process outsourced services under the direction/guidance of supervisor. May update procedures to address new products and services, emerging trends or risks, redistribution of workload, and introduction of technology that changes prior process flows

Education/Certifications

Some college or Associate's degree in Business, Finance, or related field. – OR equivalent education and/or work experience.

Bachelor's degree in Business, Finance, or related field is preferred.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Commercial Deposit Supervisor

EAGLEBANK OVERVIEW:

Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.

Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank's Values are: Relationships F·I·R·S·T: Flexible, Involved, Responsive, Strong, and Trusted.

GENERAL SUMMARY:

Responsible for the daily oversight of the CDA team to ensure that the opening of new accounts and servicing of clients is in keeping with the Bank's standards. CDA supervisor will also be responsible for the opening and servicing of CDO client accounts as well as the review of all required new account documentation to ensure that it is compliant with the Bank's policies and procedures. Deliver exceptional service to internal and external clients and address escalated customer service issues as needed. Resolve complex service issues by maintaining a developed knowledge of advanced bank products and services. Possesses advanced knowledge of the platform system in order to assist with service /maintenance related issues. Responsible for coaching and mentoring and directing team members to expand knowledge of advanced products and services. Must have strong verbal and written communication skills and the ability to effectively communicate with bank staff at all levels. Must have problem solving skills, work with minimal supervision and exercise good judgment with decision making.

MAJOR DUTIES AND RESPONSIBILITIES:

Supervises the CDA team to ensure service quality, accuracy, efficiency and risk management.

Ensures new accounts opened are in compliance with all policies, procedures and applicable regulations.

Effectively balance the simultaneous demands of multiple requests and complete them timely and accurately..

Consistently provide excellent customer service to external and internal customers.

Follows and remains current on all policies, procedures and applicable regulations that pertain to handling of customer accounts, security, compliance and internal control guidelines.

Supervises the training of new CDA's, including product knowledge, opening of new accounts, account maintenance and cross-selling strategies.

Provides prompt, efficient and accurate service in response to CDO requests to establish new accounts for their clients. Promptly responds to complaints, questions, and or concerns to resolve customer servicing issues in partnership with the CDO.

Provide quarterly coaching to CDA team, performance feedback, and the completion of performance reviews as scheduled.

Other duties as assigned.

Education & Experience:

Education or the Equivalent Focus or Specialty Required/Preferred

High School Diploma or equivalent Required/ Bachelors Degree Preferred

Treasury And Deposit Services Client Support Specialist I - Part Time 20 Hours

Specific information related to the position is outlined below. To apply, click on the button above.

You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:1st shift (United States of America)

Please review the following job description:

Provide world standard treasury and deposit support to commercial, corporate and capital markets clients. Support internal clients, such as BB&T Corporate Bankers, branch personnel, account officers, sales consultants or other internal departments, as necessary.

HOURS: Monday-Friday 10:00 AM - 2:00 PM

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1.Research and respond to all client inquiries in a high quality, timely and efficient manner.2.Maintain a strong working knowledge of treasury and deposit-related products (e.g. commercial account analysis, Demand Deposit Account opening and closing, commercial on-line banking platforms, wire and Automated Clearing House (ACH) processing and remote deposit capture).3.Be proficient in the use of internal systems (e.g. Service Tracking Inquiry Program (STIP), Treasury Implementation Program (TIP), Client Central).4.Adhere to department standards regarding call tracking.5.Cross-train on all treasury and deposit products, services and systems for the purpose of providing overall relationship support.6.Identify potential opportunities to engage Corporate Bankers and/or Treasury Sales Consultants to provide value-added solutions to our clients.7.Understand legal documentation requirements and risk mitigation for deposit account opening and treasury management services particularly those involving funds transfer and on-line banking. Ability to utilize the electronic filing system for all current profile and contractual files for all clients and their respective services.8.Assist with mergers, as required.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1.High school diploma or equivalent2.Five years of banking experience3.Two years of call center experience, or equivalent phone-related experience4.Excellent written and verbal communication skills supporting a highly professional image with the ability to communicate professionally over the telephone, and write business correspondence, as needed5.Ability to work independently, be well organized, self-motivated, display good time management skills and accept multiple time sensitive responsibilities, while maintaining composure and a positive attitude6.Good working knowledge of branch and banking system, superficially commercial/corporate7.Demonstrated proficiency in basic computer applications, such as Microsoft Office software products8.Ability to travel, occasionally overnight