This grievance procedure is established to meet the requirements of the
Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint
alleging discrimination on the basis of disability in employment practices and policies,
or the provision of services, activities, programs, or benefits by the City of
Miami Beach.The complaint should be in writing and contain
information regarding the perceived discrimination, and the complainant’s name,
address, phone number and classification. It should also include the location,
date, and a comprehensive description of the problem. Upon request, alternative
means of filing complaints shall be made available upon request.

The written complaint should be submitted by the
grievant or his/her designee as soon as possible but no later than 60 business
days after the alleged violation. Complaints shall be confidential to the
extent possible but cannot be kept from the people who are in a position to
investigate and take corrective action, if appropriate.

Staff in a position of authority shall make every effort not to take
any adverse personnel action against the complainant or take any other action
that may be perceived as retaliatory by any party.

Upon completion of the investigation, Ms. Thornton
will notify the Human Resources Department Director and Assistant Director of
her conclusions and recommendations.

Submit complaints regarding alleged violations of the ADA to:

Valeria Mejia, ADA Coordinator

Property Management, Public Works

1245 Michigan Avenue

Miami Beach, Florida 33139

305.673.7000 x2988

Within 15 business days of receipt of the
complaint, the ADA Coordinator, Valeria Mejia will contact the complainant to
discuss the complaint and possible resolutions. Within 15 business days after
the meeting, Ms. Mejia shall respond in writing and, where appropriate, in a
format accessible to the complainant, such as large print, Braille, or audio
tape. The response will explain the position of the City of Miami Beach and
offer options for substantive resolution of the complaint.

If the response from Ms. Mejia does not
satisfactorily resolve the issue, the complainant or his/her designee may
appeal, within 15 business days of receipt of the response, to the Director of
the Human Resources Department and Assistant Director.

The Human Resources Department Director shall transmit the conclusions
and recommendations to the appropriate Department Director, or Assistant City
Manager if the Department Director is the subject of the complaint.

If the matter cannot be resolved to the
satisfaction of all parties the Human Resources Director, Assistant Director,
and the appropriate Department Director shall seek guidance from the
appropriate Assistant City Managers and City Manager.

Within 15 business days after receipt of the
appeal, Ms. Mejia, the Human Resources Director and Assistant Director shall meet
with the complainant to discuss the complaint and possible solutions. Within 15
business days after the meeting, the Human Resources Director will respond in
writing and, where appropriate, in a format accessible to the complainant, with
a final resolution to the complaint.

All written complaints and related documents shall
be kept by the City of Miami Beach ADA Coordinator for at least three years.

Although the City of Miami Beach is committed to
resolving complaints of illegal discrimination in-house, it is unrealistic to
expect that every complainant will be satisfied with the investigation and
resolution of the matter. Therefore, all complainants in such cases shall be
informed of their right to file a complaint with an outside agency.

Under no circumstances shall the complaint and
investigative file become a part of an employee’s personnel folder, the
official personnel file or any file maintained by the department, division or
supervisor.

Comments regarding the complaint shall not be
included in any complainant’s performance evaluation.

The complainant shall be given the following
information in writing and a copy of such notification shall be included in the
investigative file.

Miami-Dade County Office of Human Rights and Fair Employment Practices