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job details

job description

About the role:

This role works closely with Financial Service Providers(FSPs) and Applicants, investigating disputes and find resolutions. This entails employing dispute resolution methods in accordance with the resolution process.

Obtain a comprehensive understanding of disputes and record issues and outcomes sought

Communicate with FSPs and applicants clearly, respectfully and accurately

Analyse disputes to determine the key issues and remedies and assess whether sufficient information has been provided to fully understand the dispute.

Where a negotiated resolution cannot be achieved, conduct a detailed investigation of the issues raised by the dispute as appropriate, seek and assess all relevant information, reach a view on the merits of the dispute and provide merits views to the relevant parties.

Meet performance measures for timely resolution of disputes by any of the methods described above or as agreed with by your manager.

Ability to make accountable decisions including demonstrated competence in analysing and investigating issues and developing and negotiating solutions.

Ability to conduct conciliations and negotiations.

Strong problem solving and decision-making skills, with a demonstrated commitment to effective alternative dispute resolution and the provision of high level service.

Experience and interest in law and/or alternative dispute resolution. Experience in a similar role would be highly regarded.

Experience in the superannuation, banking, investments or insurance sectors.

What's in it for you?

You will have access to genuine career development, including study assistance, secondments, training programs and CPD courses. Great benefits such as encouraging work life balance, flexible working arrangements and salary continuance (income protection), will be provided, together extensive health and wellbeing initiatives.

If you are looking for an exciting role and fit the attached qualifications, click on the 'Apply Now' button.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.