"We were quite shocked. In fact, the concierge desk has been there for 30 years and it's something that we built up together, we worked hard, we were dedicated," Wendy Nagaishi, chef concierge, Royal Hawaiian Luxury Resort said.

The concierge staff is not in a union but thousands of Kyo-Ya employees are.

Members of the Unite Here Local 5 supported the Friday concierge strike by skipping work at four Kyo-Ya Hotels, that meant staffing was light at the Sheraton Waikiki, Royal Hawaiian Hotel, Moana Surfrider and Princess Kaiulani.

Royal Hawaiian guests got a letter explaining the dispute. Waikiki Sheraton's Rumfire taped up a sign over closed doors.

Guests say there's more to it than that.

"Huge impact. There's basically no one manning the concierge desk today. The bakery is closed down. The service for breakfast is completely unmanned. They're using plastic utensils and plates and the standard has just dropped tenfold," Josie Thomson, Royal Hawaiian Hotel guest said.

Kyo-Ya claims the concierge workers were offered higher pay, a severance package, or the option to transfer to another position within the company.

The strike ended at 6 p.m., and workers were expected to be back on the job this evening

"All guests at our four Kyo-ya hotels in Waikiki have been notified of the changes for today. The staff on property are working to ensure that our guests continue to have an enjoyable experience during their stay in Hawaii."