Systems Performance Engineer

Optimizes the network, finds and resolves issues using traditional means.

Investigates and resolves customer complaints regarding service.

Works on customer complaints and trouble tickets by examining/interpreting performance metrics (i.e. dropped calls, throughput rates) and data to determine what issues are most impactful.

Typically addresses 6-12 issues per day—several times per week must conduct drive testing/field visits to resolve customer complaints and improve areas of troubleshooting. Configures systems and adds new equipment to network.

Turns on new cell sites, making sure site is properly integrated into network and optimized for peak performance.