Privacy Policy

(Last updated June 15, 2012. Please note that when this Privacy Policy is updated, some or all previous Privacy Policy information may be replaced, changed or superseded.)

The confidentiality of your personal information is something we take seriously. Like you, we get very annoyed when other (unauthorised) companies suddenly obtain our contact details and bombard us with junk marketing mail.

We will not sell, rent, or loan any customer information to any third party. Any information you give us is held with the utmost care and security at our company only and will not be used in ways to which you have not consented. The information we learn from customers helps us personalise and continually improve your on-line experience with us.

The only time we will contact you is when there is a query with your order or when you have asked us to send you Special Offers, information or newsletters by clicking on the "Send me regular updates and information regarding products and subscriptions with us on the on-line order form.

What customer information does this website use and store?

Order details:
We keep copies of all orders, deliveries and returns for our records and the information we store may include your name, address, telephone number and other details you enter on our order form. We do not store details of credit card numbers; we only pass on your card number, expiry date and name to the authorising bank during an on-line payment transaction.

E-mail address:
If you choose to receive updates about special offers and/or newsletters from us then we will use the e-mail address you give us to send out this information in the future. You can ask us to stop sending you news at any time and we will remove you from our mailing list.

Automatic Information:
Like most other websites, when you access our web site, we are able to obtain some types of information about your browser by using cookies. These are small text files sent to your computer from a website and used to record information useful to the website. Most Internet browsers provide help so that you can be notified when you receive a new cookie, stop your browser from accepting new cookies or to disable cookies altogether. We do, however, recommend that you leave your cookies turned on as ours and other websites may provide useful features which you may only be able to access if cookies are enabled.

Our website hosting server provides us with tools to obtain other information such as the number of hits the website has had, which webpages are the most popular and which kind of browsers the hits originated from. We use this statistical information to help improve our marketing strategy.

Only we (FurnitureXpress.com.au) use the information we receive or obtain

We do not share or sell any information we hold or obtain about our customers apart from the necessary banking details between us and the processing authority when an on-line credit card transaction is processed

How we protect the information we hold

We use 128-bit Secure Sockets Layer (SSL) software, which encrypts information you input. We do not store details of credit card numbers; we do reveal the first and last four digits of your credit card during the order process; we then pass on your entire credit card number, expiry date and name to the authorising bank during the on-line payment transaction.