Level I Tech Support

Are you looking for a career?We want you to join our team! Local Fresno Internet Service/Fixed Wireless Provider is continuing to see significant growth year over year and is seeking Field Installation Technicians.We offer growth from within, an excellent benefits package that includes Medical, Dental, Vision, Life Insurance, 401K, Defined Benefits contributions, Profit Sharing, and Vacation/Sick/Holiday pay.

The Level I Tech Support I will provide prompt and accurate technical support for all desktop PCs, printers, VOIP phones, and other devices. This person will provide the first line of customer support; they will be required to monitor and maintain any firmware, software, and security patches that may be required and related to day-to-day operations of the user-base.

A successful candidate for this position must be well-organized and demonstrate a strong capacity for following up to ensure the completion of tasks. They must have already shown a strong aptitude for written and verbal communication including the ability to interact with staff at all levels, and possess excellent customer service skills.

Essential Duties

Troubleshoot issues in a timely manner while keeping precise notes and updating information via an in-house ticketing system

Build new desktops, laptops and tablets, including installing and updating Windows operating systems and other application software, or make modifications to existing equipment as required

Perform day-to-day operating system, and application maintenance functions, including security patching and configuration management under the direction of senior IT staff members