"The industry must be like the psychiatrist: rationally figuring out how it can help the public put things in perspective, but knowing that dialogue can only begin with the trust on the public's side that says these people are taking my concerns seriously." (Quote from public relations executive James Lindheim in a speech to the British Society of Chemical Industry, pg. 8)

"The best PR ends up looking like news. You never know when a PR agency is being effective; you'll just find your views slowly shifting." (Quote from a public relations executive, pg. 23)

"Just as the invention of language made lying possible, the invention of mass media created newer, more sophisticated, subtle and elaborate techniques of propaganda." (pg. 24)

"Leaders offer the propagandist a means of reaching vast numbers of individuals, for with so many confusing and conflicting ideas competing for the individual's attention, he is forced to look to others for authority." (Quote from "father of public relations" Edward Bernays, pg. 23)

"Spin cannot be a demonstrable lie." (pg. 72)

"Never lie to a reporter." (pg. 72)

"Marketing is a battle of perception, not products. Truth has no bearing on the issue." (Quote by advertising executive Jack Trout, pg. 72)

"The minute you begin to view the public as something that doesn't operate rationally, your job as a publicist or journalist changes. The pivotal moment was when those who provided the public with its intelligence no longer believed the public had any intelligence." (Quote by public relations historian Stuart Ewen, pg. 72)