We usually deliver much better uptime than this (100% most months), as our providers always deliver a much better uptime than their SLA too.

* these metrics refer to the availability of the platform itself for all customers. Individual databases may be temporarily unavailable for specific reasons, typically related to the customer's actions or customizations.

High Availability

Our data centers are Tier-III certified or equivalent, with N+1 redundancy for power, network and cooling

Each customer database is replicated in real-time on redundant storage located in the same data center, so a failover can happen quickly in case of hardware failure, with no data loss.