Sonicare AirFloss Electric Toothbrush & Dental Flosser

Troubleshooting

My Philips Sonicare AirFloss is leaking

If you see any leakage from your Philips Sonicare AirFloss, check out our tips below on how to solve this issue.

Leakage from the nozzle

If the leakage is coming from the nozzle area, try to remove and re-insert it to ensure that the nozzle is fully inserted. There should be a small gap between the nozzle and the handle; this is normal.

Leakage from the reservoir

If the leakage is coming from the reservoir, there are two solutions you can try.

Reservoir door/cover

After re-filling the reservoir with water/mouthwash, ensure that the reservoir door/cover is closed. You should hear a clicking sound.

Too much water/mouthwash

Ensure that you do not put too much water/mouthwash inside the reservoir.

Still leaking or have questions? Contact our Consumer Care Agents for further assistance or visit our support page.