WARRANTY

You are buying a refurbished device. We know you’re worried something might go wrong with your device. First, before we put a CompAsia Refurbished Device up for sale, it undergoes a rigorous refurbishment process to ensure it meets our high standards. Second, we back our claims by providing 1 Year warranty for all devices purchased on our website (unless otherwise stated).

How do I register my warranty?

Warranty is automatically registered once they make the purchase. The invoice is the proof of warranty

What is the period of my warranty?

All our devices (unless otherwise stated), are covered for a period of one year from the date of sale.

How is it possible that CompAsia gives a 1-year warranty while most other refurbished shops only give 7 days to 1 month?

We give longer warranties than our competitors as we are confident of our testing process, and to assure you buying a CompAsia Refurbished Device does not mean a compromise in functionality and aftersales care.

What does my warranty cover?

We warrant the product against defects in materials and workmanship under normal use.

Who is allowed to submit a claim on my warranty?

Only the first purchaser can make a claim on the warranty. If the purchaser is not able to make a claim in person, drop us an email and we can review on a case by case basis.

What happens in the event of a successful claim?

We will either:

Repair the hardware defect at no charge

Exchange the product with another refurbished product of equivalent or higher value

Provide a full/partial refund

How do I send my device for repairs?

Repairs during warranty period shall be carried on "Carry-in" basis to our centre. Do note that the warranty does not cover the cost of your transportation.

If I modify or tamper with the hardware of my device, would it affect my warranty?

Please do not modify or tamper with the hardware of your device which may result in the warranty being voided.