The Benchmarking Book, 2nd Edition

The original edition of this book was the first guide to present
a pragmatic model for using the breakthrough quality tool
called "benchmarking." In the eight years since, readers have
gobbled up over 80,000 copies. The new second edition is a
thorough update and includes scores of fresh examples and
current "lessons learned" from world-class benchmarkers such as
Ford, Lucent, USAA, Dow Corning, Intel, Kodak, Dupont, and
Sprint.