Press releases

Cathay Pacific Airways’ website, www.cathaypacific.com, will undergo maintenance early on Sunday, 28 July (Hong Kong time). The airline recently refreshed its flagship website with significant enhancements to the look and feel together with the introduction of a new platform that will enable the airline to boost its online and mobile offerings in the years to come.

To continue the upgrade process of the underlying content management platform and to implement some planned performance improvements, the Cathay Pacific website, and its corresponding mobile site, will be unavailable from 01:00 hours until 08:00 hours Hong Kong time (GMT+8) on Sunday, 28 July. Online services offered through the website and mobile site, including online booking, Online Check-In, the Manage My Booking service and Mobile Boarding Pass retrieval, will be unavailable throughout the outage. Another outage period will take place at the end of August after which the replatforming will be completed.

Cathay Pacific General Manager Sales & Distribution Alex McGowan said: “With the new platform in place the navigation of both web and mobile experience will be redesigned. We will also make other value-added onboard and ground travel services available for purchase through the website. We intend to release the new design and functionality in stages so that the benefit of these changes will be felt as soon as possible. We would like to once again apologise for the inconvenience caused while we take our sites offline.”

Cathay Pacific will operate its normal flight schedule during the website outage as the maintenance work will not have any impact on aircraft systems. Airport services and facilities and Reservations and Service Centre hotlines will also be unaffected by the website outage. All personal and transactional data will be safeguarded during and after the outage.

Passengers travelling during the stoppage period are advised to bring a copy of their electronic ticket or boarding pass to the airport. Passengers can check in online and pre-print their boarding passes 48 hours before their flight departure and until 01:00 hours Hong Kong time (GMT+8) on Sunday, 28 July, but not during the actual stoppage period. No increase in queuing times at the airport is anticipated, but passengers may still wish to arrive at the airport earlier than normal.

During the stoppage period, passengers may visit Cathay Pacific’s Facebook page (www.facebook.com/cathaypacific) and Twitter feed (www.twitter.com/cathaypacific) to get updated information including the status of flights. Passengers can also contact the airline’s eService Hotline at +852 2747-2200 (Hong Kong) or +800 2747-2200 (worldwide toll free) during the outage.