Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I noticed today (November 2, 2012) that I had a charge on my debit card for $21.77 from IOS Telecom San Antonio Texas. After looking into the company, I found that they are a collect call provider.

A month ago when my husband was returning home from the military he made a few collect calls from the Greyhound Stations on his way. He traveled from Tacoma, Washington to Sioux City, Iowa and never left the US.

All of those calls have all been billed previously. No further collect calls have been made or accepted since October 1, 2012. He called home about 4 times and the charges totaled over $100.00. The longest call was 18 minutes long. The charges all cleared and not only were we charged $5.00 service charges per call on top of the collect call charges, there were 2 calls that were not completed and we did not speak and we were still charged.

There is no reason I should be getting anymore charges from this company and especially not a month later. I didn't complain about the price or the calls that were not completed before because we were just happy to have our family reunited, but now after looking back and seeing all the money we lost and now being charged again for something we did not even use, I am just at a loss.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.