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FAQs

We recommend saving as .PDF We prefer that you send/upload .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.You may also send/upload the files in the following types:

JPG: Joint Photographic Experts Group

PSD: Adobe Photoshop

TIFF: Tag Image File Format

AI: Adobe Illustrator

EPS: Encapsulated Sostscript

CDR: Coreldraw

PDF: Portable Document Format

What Color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.

THESE COLOR ARE IN RGB

THESE ARE THE SAME COLORS IN CMYK

What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing you turn-around. We only accept 300dpi files and no less.

How should I set up my bleed and crop marks?

Bleed must extend further than the cut line. Using one of our templates can help visualize this. Please keep all text and anything you do not want cut at least 0.125" away from the cut line.When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.Click here to go to our templates.

Do you accept borders on jobs?

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

How should I set up my file for proper rotation?

We require print-ready files with proper rotation. Files submited are printed HEAD to HEAD as-is based off your files.

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

If you would like your back file to be upside down, please send your artwork as shown below.

If you have a fold-over or greeting card, please send your artwork as shown.

** For files not properly set up, we will use best judgement and will not be responsible for improper rotation.

How can I avoid transparency issues?

Any transparency issue can be resolved before saving your file.To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

How should I set up a Spot UV job?

When creating a Spot UV job, you must include a Spot UV template file along with the regular color file. The Spot UV template file is used to show where the UV will be placed.Use 100% K to indicate where you would like the UV. White will indicate no UV.

How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least 30% difference in your Cyan and Magenta values.100% C, 100% M, 0% Y, 0% K

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

ON SCREEN

AFTER PRINTING

How do I export a .PDF correctly?

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.Export settings for .PDF files

Adobe PDF Preset is set to: Press Quality

Compatibility is set to: Acrobat 4 (PDF 1.3)

Compress Text and Line Art is set to: Off

What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100%K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print alone as 100% K, the resulting black may not be as dark as you might like.

We recommend using C=60, M=40, Y=40, K=100. This will give you a deep, dark, rich black.

100% k ON SCREEN

100% K AFTER PRINT

How do I know that my custom design will turn out the way I want?

Probably, we are a couple of miles away from you. But it only takes seconds to transmit full-color custom designs from our computers to yours because e-mails travel lightning fast.

Order Process:

Upon approval of the order, the process is:

Your order goes to our Design Department

Our graphic designer works on your project and then will e-mail you a proof. (A "proof" is a picture of what your project will look like)

Once you review the layout, let us know if you would like any changes or if you approve the design.

If you have any changes, we will e-mail you two more proofs until you're completely happy with your design.