"You can only redeem this offer once per device, and it has already been redeemed": This means that someone has already redeemed the offer on your Chromebook.

"The offer has already been redeemed by your Google Account" or "[Your email address] already has unlimited storage": These messages can mean that your Google Account isn't eligible for the offer, you already redeemed the offer on this Chromebook, or the offer was redeemed on a different Chromebook with the same Google Account. You can’t redeem the offer again using this account.

If you’re seeing one of these messages and you don’t think it applies to you, contact us.