How to order

You can order 24/7 online via this website.

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Our letterbox flowers

Our bouquets are beautifully-wrapped in brown paper with tissue paper and packed in our custom made cardboard boxes. All our large-headed flowers will be covered in mesh to protect them in transit. In your letterbox, you’ll receive a piece of twine to hold your bouquet together in your vase, and a card with hints and tips on how to care for and get the best from your bouquet. Please transfer your flowers to a fresh water source as soon as possible.

Delivery

We offer a next-day delivery service if your order is placed before 12 noon and deliveries are available 7 days a week.

As we cover such a large part of the country, we’re unable to offer specific delivery time slots. However, you’ll receive a delivery confirmation email once your flowers have been dispatched. As we work with a third party courier service, we can’t change the delivery address once the flowers have been despatched. Please also note that, as our products are perishable, we can’t offer re-delivery if you’re not in when the courier calls.

On occasion, despite taking the best possible care of your flowers, they can sometimes be damaged in transit. If this happens, please take a time-stamped photo of the damage and email it to info@stemsbytineke.co.uk. We’ll then contact you to discuss a refund or replacement. Rest assured that damaged deliveries are a very rare occurrence!