Update on the FCC Complaint I filed against Charter a couple of weeks ago...

As noted earlier I received a firmware upgrade to 153.1101 to one of my Roamio Boxes CableCards. I had to swap cards around so my Roamio Pro had the current firmware CableCard. I got everything switched and reactivated and my 6 Tuner Roamio Pro has been working without failure for 4 days now.

This morning I got a phone call from "Larry" at Charter Management stating they had received my FCC complaint and they would be getting Charter Management involved and to expect another phone call from them in the next few days....

Makes me wonder if the firmware upgrade I received last week was related to the complaint or just a part of scheduled (unannounced) upgrades?

Looking forward to receiving the next phone call to see what is going on at Charter...

V53 is specific to cable cards. Other then trying new cable cards to fix that error code, try cold booting the box to fix this error.

To cold boot your TiVo, Unplug the Internet connection along with the power.

Wait 15 seconds and only plug the power back in.

Once everything is booted back up, plug the Internet connection back in

Connect to the TiVo service by going to messages and settings- Settings- Network- Connect to TiVo service now.

Quote:

"Problem with the signal on this channel. Trying again." when entering Live TV or tuning to another channel.

Normally, this error indicates that there is a problem with the video signal from your cable provider, and you should contact your cable provider for assistance. However, if your box was working correctly before, then suddenly displays this error, try the two steps below before calling your cable provider:

Reboot the TiVo device by unplugging the power cord for 15 seconds, then plugging it back in.
If rebooting doesn't remove the error, make sure all cables are securely connected at both ends, particularly the coaxial cable that provides your cable TV signal.
If the error remains, contact your cable provider for assistance with your signal.

I have not seen any information as to what CableCard/Firmware you are currently running. This information may help others on this forum to resolve your problem...

I'm in Houston and had a conversation via email going with Comcast Cares. She (Delerie Magee) said she would email me when she found something about how I could get my firmware update pushed. Her original message said the head tech said there is no such firmware update. I even included the actual posts of Comcast customers who got the update via Comcast Cares. That was a month ago! I emailed her again and have not gotten any response. I've got 4 tuners working but I can't help but feel angry that I am now being ignored. I've read that everyone will be getting PKEY_1.5.3_F.p.1101 update sometime "this year". Oh the frustration. I'm wondering if I should just sit tight and wait.. Or file an FCC complaint and see if I get a response from Comcast. I also read that Houston is supposed to be updated so that Xfinity ONDemand will work with TiVo. It's scheduled to be done by June 30th according to announcement from TiVo. I wonder if PKEY_1.5.3_F.p.1101 will be pushed at the same time. Who knew upgrading my system would be such a pain in the ass. :0(

I'm in Houston and had a conversation via email going with Comcast Cares. She (Delerie Magee) said she would email me when she found something about how I could get my firmware update pushed. Her original message said the head tech said there is no such firmware update. I even included the actual posts of Comcast customers who got the update via Comcast Cares. That was a month ago! I emailed her again and have not gotten any response. I've got 4 tuners working but I can't help but feel angry that I am now being ignored. I've read that everyone will be getting PKEY_1.5.3_F.p.1101 update sometime "this year". Oh the frustration. I'm wondering if I should just sit tight and wait.. Or file an FCC complaint and see if I get a response from Comcast. I also read that Houston is supposed to be updated so that Xfinity ONDemand will work with TiVo. It's scheduled to be done by June 30th according to announcement from TiVo. I wonder if PKEY_1.5.3_F.p.1101 will be pushed at the same time. Who knew upgrading my system would be such a pain in the ass. :0(

I tried to get my firmware updated in Houston through regular channels and like you, eventually they stopped responding to me. Thanks to an ex-member here on the forums, he was able to get my firmware updated for me through a contact he had at Comcast in Houston. Unfortunately he was banned from the forums for whatever reason.

So it is possible. Comcast Houston does have the firmware somewhere, I just don't think it's possible to negotiate around the red tape.

So I was given some good information from two Roamio users just a few miles from me. Armed with this information, I went through the Comcast Cares route and opened a ticket. So far, my rep has tracked down the other rep who worked on both of the tickets I was told about. "Aha!" Surely I'm making progress.... But I have now learned that the engineer involved on the back end who actually got the "beta" firmware upgrade installed has moved on to another job. (It's unclear if he's still with Comcast, but he's not readily available so far as I know.)

So now there is seemingly nobody technical affiliated with Comcast in northern Virginia who can actually perform the upgrade. They're supposedly looking for another engineer who might be able to do it.

I'm not sure how much I believe, but I've worked for a massive communications company before and this type of thing has a ring of truth.

Update on the FCC Complaint I filed against Charter a couple of weeks ago...

As noted earlier I received a firmware upgrade to 153.1101 to one of my Roamio Boxes CableCards. I had to swap cards around so my Roamio Pro had the current firmware CableCard. I got everything switched and reactivated and my 6 Tuner Roamio Pro has been working without failure for 4 days now.

This morning I got a phone call from "Larry" at Charter Management stating they had received my FCC complaint and they would be getting Charter Management involved and to expect another phone call from them in the next few days....

Makes me wonder if the firmware upgrade I received last week was related to the complaint or just a part of scheduled (unannounced) upgrades?

Looking forward to receiving the next phone call to see what is going on at Charter...

Charter Called me back today and confirmed that they had pushed PKEY_1.5.3_F.p.1101 to PKM800 cards only, It was unclear if this was done for specific cases or a general push. When I asked if I could expect an update to my PKM803 CableCard I was told an update for Non-PKM800 cards was being planned for a later date. I guess I'm fortunate one of my CC's where amongst those getting the current Firmware release. I also confirmed that CC's being issued now should also have PKEY_1.5.3_F.p.1101 on them (if you get lucky and receive a NEW card!). They had no clue that I had two Roamios....

Bottom line, Charter does not seem to very forthcoming on what their plans are for keeping things current in the CableCard world. I guess I should just count myself lucky that I have a compatible CableCard and Firmware for my 6 tuner Roamio Pro now...

I've had zero errors on my Roamio Pro since the updated CableCard with PKEY_1.5.3_F.p.1101 was installed. All Six tuners are working without failure, I consider this problem closed for my own household...

I'm not sure what you want that isn't given by "info" (or "right-arrow"), followed by down-arrow when watching live-tv. It's not exactly as above, but pretty close (you don't get what channel the Mini is showing, but I would claim you shouldn't.)

I'm not sure what you want that isn't given by "info" (or "right-arrow"), followed by down-arrow when watching live-tv. It's not exactly as above, but pretty close (you don't get what channel the Mini is showing, but I would claim you shouldn't.)

As noted, the Info screen will show everything you want, except the actual tuner "number" for each channel. As noted, you can't see the Mini's channel here, but you can figure it out by going into the DVR Diagnostics page and scrolling through the info for all tuners and, by process of elimination, figure out what channel the Mini is on.

if you go through the cablecard screens, it tells you which tuner is tuned to which channel, cci byte...etc. This is for a cisco/sa card. I am not home to give exact instructions right now, but i think it is on the CA screens.

I tried to get my firmware updated in Houston through regular channels and like you, eventually they stopped responding to me. Thanks to an ex-member here on the forums, he was able to get my firmware updated for me through a contact he had at Comcast in Houston. Unfortunately he was banned from the forums for whatever reason.

So it is possible. Comcast Houston does have the firmware somewhere, I just don't think it's possible to negotiate around the red tape.

It's definitely possible. I'm in Pasadena and all I had to do was email comcast_cares and the next day a nice lady called me back and updated the firmware in about 10 minutes.

Include your account number, a phone number, and everything you can think of from the CableCARD diagnostics screen.

So I was given some good information from two Roamio users just a few miles from me. Armed with this information, I went through the Comcast Cares route and opened a ticket. So far, my rep has tracked down the other rep who worked on both of the tickets I was told about. "Aha!" Surely I'm making progress.... But I have now learned that the engineer involved on the back end who actually got the "beta" firmware upgrade installed has moved on to another job. (It's unclear if he's still with Comcast, but he's not readily available so far as I know.)

So now there is seemingly nobody technical affiliated with Comcast in northern Virginia who can actually perform the upgrade. They're supposedly looking for another engineer who might be able to do it.

I'm not sure how much I believe, but I've worked for a massive communications company before and this type of thing has a ring of truth.

Of course, it's no less frustrating....

So another week of waiting to be told that nobody left in the engineering department (in my region) knows anything about a beta program or how to upgrade individual firmware. There is also no planned rollout in my area. They went so far as to say that nobody in my area has ever been given this new firmware, despite my having Comcast help ticket numbers from two people within 5 miles of me.

They're succeeding in their plan to wear me down and make this so time consuming that I just go away, though I may complain to my city's cable franchise authority. What I don't know is what is Comcast's legal obligation to provide this upgrade to me (A) now that they have provided it to others in my area and (B) their X1 5-tuner DVR is available in my area.

Lastly, I'm wondering if providing them with the name of a Comcast engineer who is doing these firmware upgrades in California, Texas, or New Jersey would be useful....

So another week of waiting to be told that nobody left in the engineering department (in my region) knows anything about a beta program or how to upgrade individual firmware. There is also no planned rollout in my area. They went so far as to say that nobody in my area has ever been given this new firmware, despite my having Comcast help ticket numbers from two people within 5 miles of me.

They're succeeding in their plan to wear me down and make this so time consuming that I just go away, though I may complain to my city's cable franchise authority. What I don't know is what is Comcast's legal obligation to provide this upgrade to me (A) now that they have provided it to others in my area and (B) their X1 5-tuner DVR is available in my area.

Lastly, I'm wondering if providing them with the name of a Comcast engineer who is doing these firmware upgrades in California, Texas, or New Jersey would be useful....

An FCC complaint is likely to provide more benefit to you. It's an FCC requirement that they supply you with a 6-tuner cablecard once they make more than a 4-tuner device available in your area.

I'm sure if you talk to the right folks at Comcast National, you'll get action from Comcast. It's just finding those folks that is so difficult, as you've discovered! An FCC complain will get high up attention, especially now in the pre-TW-merger era.

Makes me wonder if the firmware upgrade I received last week was related to the complaint or just a part of scheduled (unannounced) upgrades?

My PK800 got upgraded to 1.5.3.1101 a few days before Charter Alhambra went to its new all-digital lineup. Seems to be a system-wide rollout. (Not surprising, as Charter seems incapable of updating individual devices.)

Now if only they'd update their tuning adapters to the latest firmware. (Or get rid of SDV.)

My Tuning Adapter from Charter (Alhambra) firmware is at STA1.0.0_1520_LR_F.1601
TiVo recommend a release of at least 1402. The most current release from Cisco is STA1.0.0_1520_LR_F.1901

Yep, same here. Charter Alhambra upgraded to 1601 at some point in the last few months. I wish they'd go up to 1901, as that version is supposed to fix the problem where the TA randomly stops working, necessitating a reboot.

So another week of waiting to be told that nobody left in the engineering department (in my region) knows anything about a beta program or how to upgrade individual firmware. There is also no planned rollout in my area. They went so far as to say that nobody in my area has ever been given this new firmware, despite my having Comcast help ticket numbers from two people within 5 miles of me.

They're succeeding in their plan to wear me down and make this so time consuming that I just go away, though I may complain to my city's cable franchise authority. What I don't know is what is Comcast's legal obligation to provide this upgrade to me (A) now that they have provided it to others in my area and (B) their X1 5-tuner DVR is available in my area.

Lastly, I'm wondering if providing them with the name of a Comcast engineer who is doing these firmware upgrades in California, Texas, or New Jersey would be useful....

Quote:

Originally Posted by CrispyCritter

An FCC complaint is likely to provide more benefit to you. It's an FCC requirement that they supply you with a 6-tuner cablecard once they make more than a 4-tuner device available in your area.

I'm sure if you talk to the right folks at Comcast National, you'll get action from Comcast. It's just finding those folks that is so difficult, as you've discovered! An FCC complain will get high up attention, especially now in the pre-TW-merger era.

File an FCC complaint, that will light a fire underneath them large enough to force them into action.

Quote:

Originally Posted by Speed13b

You can submit the complaint at http://www.fcc.gov/complaints. One of the complaint types is broadcast tv/cable/satellite issues and within that section there's a cable card issue selection.

I just laid out the problem...the Tivo supports 6 tuners, I have a Cisco cable card, yet my cable company has not upgraded the firmware to support 6 tuners. I copied/pasted the min requirements for 6 tuners from Tivo (via their support page) and also put what firmware version I was running.

I got a call from Charter within 1 week of submitting, not knowing what to expect I was surprised at how quickly this happened. The local folks called me quite a few times while working to schedule the fix.

Unrelated question...with your all-digital conversion complete, do you still need a tuning adapter?

I'm not sure what you want that isn't given by "info" (or "right-arrow"), followed by down-arrow when watching live-tv. It's not exactly as above, but pretty close (you don't get what channel the Mini is showing, but I would claim you shouldn't.)

Quote:

Originally Posted by tatergator1

As noted, the Info screen will show everything you want, except the actual tuner "number" for each channel. As noted, you can't see the Mini's channel here, but you can figure it out by going into the DVR Diagnostics page and scrolling through the info for all tuners and, by process of elimination, figure out what channel the Mini is on.

Quote:

Originally Posted by AdamNJ

if you go through the cablecard screens, it tells you which tuner is tuned to which channel, cci byte...etc. This is for a cisco/sa card. I am not home to give exact instructions right now, but i think it is on the CA screens.

Thank you!

__________________Freedom of Choice:Dear TiVo, give me as many recording & settings options as possible and leave it to me to choose what suits my viewing habits best, thank you.

Just wanted to give everyone on Comcast a heads up about the cablecard firmware. According to ComcastTeds on the Comcast forum, there was an issue with the .1101 firmware and .1201 should be rolled out sometime this year http://forums.comcast.com/t5/Xfinity...hread-id/93096

Putting it to 5 tuners is no help--the bad tuner is still trying but failing, I lost one of the good ones instead. Would a reboot retain this setting and if so does it figure out to ignore the dead one then?

You should try going to 5 tuners and reboot. Even though 6 tuners are working now, one will most likely fail. You can find your CC firmware in DVR diagnostics at the bottom, above the Tuner Adapter details.

You should try going to 5 tuners and reboot. Even though 6 tuners are working now, one will most likely fail. You can find your CC firmware in DVR diagnostics at the bottom, above the Tuner Adapter details.