Monthly Archives: January 2014

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I’ve previously written about my use of Zagg Cases and Keyboards for my iPads ( most recent article and previous article and before that ) I’ve found the Zagg cases to be a great compliment to my iPads. I use my iPad all the time – at home and on my travels. The Zagg cases provide good protection and a wonderful keyboard which allows me to create and work with documents, emails, etc. with ease. (I’m just not much good with that on-screen keyboard with the iPad)

In November of 2013 I wrote about my newest Zagg case – the keyboard case for the iPad Air. I’ve used it daily and love it. But then a problem emerged. At first I thought maybe it was me and my typing skills. But after doing some close and systematic testing I concluded the fault was not mine. My keyboard developed a “glitch”. The “m” and “n” keys started to get “funky.” Sometimes those letters would not appear when the key was pressed. Then sometimes I would get multiple “m”s or “n”s when I touched the keys.

This type of keyboard issue was a problem. I’m in the process of preparing for a trip to India and Nepal and I’m counting on using my iPad thoughout the journey. And for that trip I really need a good case with a fully functioning keyboard.

Fortunately the solution proved to be relatively easy. I contacted Zagg and explained the problem I was experiencing. Their response? No problem – they would send me a replacement case. What a relief.

My replacement Zagg Keyboard Case for iPad Air arrived several days ago and I sent the faulty unit back to Zagg. My new keyboard is working well. I’m back in action and ready for my journey.

It’s disappointing when you encounter a problem with a product. But let’s face it. Problems happen. The most important thing is how well a company stands behind their product. From my experience, Zagg does a great job with customer support. They produce a great product and want you to have a good experience. They stand behind their products. Well Done.

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