Extended Battery causing loss of 4G..Why?

My wife's Rezound hasn't had 4G for weeks. She got another SIM card two times and it didn't make a difference. She's been on 3G. This afternoon her extended battery was low and she popped in the stock one. Lo and behold she got 4G and it stuck.

I have the same extended battery in my Rezound and this hasn't happened to me. We got them from Verizon Wireless.

Why would this happen?

Are the batteries under warranty? I wonder if they (Verizon) will help.

Is the Rezound back cover like the one with the TBOLT where the contacts are in the back cover?? have you tried putting your battery and cover on her to see if it still does it?

Click to expand...

When she gets back, I'll try that out of curiosity. There are contacts but the battery contacts seem to be built into the phone itself. In other words you can power on the phone with the cover off but evidently you don't get any kind of service without the back because that's what happens when I removed mine and booted it up. Only after I placed the cover on did I get any kind..and it was 4G.

Update: By this afternoon the bad cover was evidently causing MY phone to get 3G. (not 4G)

We called Verizon and the agent vehemently denied any attribution to the cover as the source of the problem. Naturally, he made us go through a whole time wasting troubleshooting "song and dance". He asserted that the cover had nothing to with reception. He wound up calling HTC and came back surprisingly apologizing and he said we were right!

Update: By this afternoon the bad cover was evidently causing MY phone to get 3G. (not 4G)

We called Verizon and the agent vehemently denied any attribution to the cover as the source of the problem. Naturally, he made us go through a whole time wasting troubleshooting "song and dance". He asserted that the cover had nothing to with reception. He wound up calling HTC and came back surprisingly apologizing and he said we were right!

Verizon is apparently going to ship another battery/cover combo!

Click to expand...

I understand how the REPS at VZW can't know everything about every phone but they need to work on the system and train groups with various devices or have groups that deal with HTC groups that deal with Samsung and so on and so forth..... Calling and trying to trouble shoot an issue with a REP who has never touched the model you are referring to is next to impossible.... For him to be so certain that the cover had nothing to do with signal is not acceptable.. Again I fully understand not all reps can know about all phones but VZW could do a MUCH better job on directing calls to reps who are knowledgeable with that brand or model... Especially with the BIG selling phones like the Rezound.... That was a headlining phone for a while for them... From what I understand that when VZW started to carry the iPhone one of the big things VZW had to agree to was that they would set up a specific "department" for all things Apple related... That way when a customer called with an iPhone issue they spoke with someone who was properly trained in that line... Now whether that is accurate or not I am not sure but I think it is something more of the manufacturers should look into.... I am sure VZW has training for the phones to the employees but most of the people who work they do it as a job and don't take it serious enough to learn the products and educate themselves fully on all the devices....

Useful Searches

About DroidForums.net

DroidForums.net was founded in 2009 originally dedicated for the Motorola Droid, the first Verizon Android Phone. We have since expanded our community to cover all Android Phones, Android Tablets, and Android Wearables. We discuss various topics including Android Help, Android Device Reviews, Android Apps, Phone Accessories, Android Games and more. Our ultimate goal is to be the Internet's best and largest Android Forum.