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Reader's Reviews (2)

Great Store- poor service

posted 4 years ago

I live in Gulfport, about 65 miles or so away. After hearing about the large selection you have, we thought it would be great to check it out, something different than Petsmart where we normally go. So the wife and I drove over there today with her father who came in from out of the country to purchase some aquarium plants, fish, and to get some info on a hair algae issue we seem to have sometimes in our 55g.

I just wanted to say my experience there would be comparable to going somewhere to eat and myself having to 1-ask for a waiter, a drink, a menu, and meal. You had a great place, huge selection, etc but to be honest the customer service was non existent to be nice. Not sure if this is how it normally is. I try to give kudos when I can since I know some folks deserve it, and feedback the rest of the time.

We started at the small animal dept where I believe Rebecca greeted us. OUT of the "entire store" for the whole +hour we were there, she was the only one that even acknowledged us.

No one asked us how we were.

No one asked us could they help us find anything.

No one asked us could they show us anything. Nothing.

This was primarily there in the aquatics section and I do appreciate the time Rebecca took to show us the small animals and snake.

Most of the time was spent in the aquarium section though. There must have been "at least" 4-5 guys and one girl" in that section and no one even approached us. Finally near the last section (farthest to the right if looking to the rear from the front), a young black guy (did not get his name) finally asked us if we needed something. There was another guy there with him on a ladder and after having been there now over 30 minutes already, I told him he was the first person to even say something to us, greet us, offer help etc, and so I told him I felt. I also told him that at that time I was not considering a purchase there because of this, and we would buy somewhere else but would continue looking. The guy on the ladder heard me tell him this and said nothing, the black gentleman, just smiled and said ok and walked off. Hmmmmm I think if that would have been me and a customer told me that, I would have gone to get someone, perhaps dept mgr. But at this time, I guess that was my responsibility.

Anyhow I walked off to look for a test kit and another guy said hello and could he help. I also explained to him how I felt about the service and how having been there almost 45 minutes now at this point that we were fixing to leave and I would buy somewhere else. I saw him go over and tell someone else what I said, and NEITHER offered to come and talk to myself about it or rectify the situation. I have honestly never seen anything like it today. It was like most of them did not care, or were too bothered to help. Perhaps this is not how it normally is, but perception is everything.

I would think that with the economy the way it is, gas headed higher and discretionary spending down that most businesses would be doing everything they could to exemplify the products and services they offer. Even when we left, the person at the checkout desk did not even say thanks for coming, hope to see you again, have a nice day or anything.

Mobile's Best

posted 7 years ago

This store has whatever you need at reasonable prices. Their weekly specials offer great savings. The staff is knowlegable and always very helpful. I especially appreciate the fact that this store is constantly giving back to our community by hosting animal adoption events, fundraising for local animal shelters, helping set interviews for retired greyhound adoptions, allowing vaccination and microchip clinics to be held in the store on a regular basis and hosting a program that lets well behaved pets visit nursing home residents. The store is also a local favorite for school field trips.