Tips and Advice on Making a Complaint

A written complaint allows you to make a clear record of your concerns. Briefly set out the most important details. We will contact you if the IGIS needs more information to respond to your complaint.

Clearly identify yourself, that is, your name, address and any other contact details. You should identify the agency (if known) to which your complaint refers, your relationship with this agency, if any exists, and the issue that concerns you.

It is our policy to acknowledge complaints in writing, within five business days, or as soon as possible after they have arrived at our office.

If your complaint is not related to one of the AIC agencies (that is, ASIO, ASIS, ASD, AGO, DIO or ONA) the IGIS cannot address your concerns. We suggest you seek the advice of the Commonwealth Ombudsman.