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Courier service startup boosts customer experience

A proudly South African start-up, Sendr, promises to revolutionise local courier service with on-demand parcel delivery using motorcycles. CNBC Africa reports that this ‘Uber for parcels’ will cut package delivery costs and boost delivery speed for increased customer satisfaction, as well as providing much-needed work opportunities.

“We have created an app available on iOS and Android that allows an individual or company to order a courier service on demand,” says Sendr chief technology and innovations officer George Sibotshiwe.

By digitising the courier process, Sendr facilitates delivery within an hour with just one click and places the power in the customer’s hands. The service is available in Cape Town, Durban, Johannesburg and Pretoria.

“Our focus is parcel delivery within metropolitan areas,” says Sibotshiwe. Sendr aims to compete with local courier companies rather than global giants like DHL, FedEx and UPS.

Sibotshiwe argues that Sendr demonstrates how technological innovation could create mass employment, especially in African countries where youth unemployment is rife. “Our drivers only require a driver’s licence, and we train them on customer service and how to use our technology and thereafter they are employed,” he says.