Feature Overview

When information was required to troubleshoot a problem with modems in the field before these commands were introduced, customers were asked to send the output of a number of Cisco IOS EXEC commands. Collecting this data is cumbersome for both customers and the engineers requesting the information. The show tech-support modem and show tech-support spe commands allow customers to collect an extensive report detailing modem functionality by entering a single command.

Benefits

The show tech-support modem and show tech-support spe commands are useful to the Cisco customer and Cisco customer support personnel alike. For example, when a quality assurance technician gathers troubleshooting information, rather than typing in a series of commands, the technician can simply add the output of the show tech-support modem and show tech-support spe command to his report. Development engineers can then have a consistent output for reference when troubleshooting problems.

Restrictions

The show tech-support modem and show tech-support spe commands are available on Cisco AS5300, AS5350, AS5400, AS5800, and AS5850 platforms that support the modem ISDN channel aggregation (MICA technologies) and NextPort service processing element (SPE) modems.

Related Documents

For more information about managing the Cisco MICA and SPE modems, refer to the following documents:

Supported Platforms

•Cisco AS5300

•Cisco AS5350

•Cisco AS5400

•Cisco AS5800

•Cisco AS5850

Determining Platform Support Through Cisco Feature Navigator

Cisco IOS software is packaged in feature sets that support specific platforms. To get updated information regarding platform support for this feature, access Cisco Feature Navigator. Cisco Feature Navigator dynamically updates the list of supported platforms as new platform support is added for the feature.

Cisco Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a specific set of features and which features are supported in a specific Cisco IOS image. You can search by feature or release. Under the release section, you can compare releases side by side to display both the features unique to each software release and the features in common.

Cisco Feature Navigator is updated regularly when major Cisco IOS software releases and technology releases occur. For the most current information, go to the Cisco Feature Navigator home page at the following URL:

Runs a detailed list of modem reports for the Cisco AS5300 and AS5800.

Router# show tech-support spe

Runs a basic list of modem reports for the Cisco AS5350, AS5400, AS5800, and AS5850.

Router# show tech-support spe detail

Runs a detailed list of modem reports for the Cisco AS5350, AS5400, AS5800, and AS5850.

Creating a Modem Report

To create a modem functionality report for MICA and SPE modems, use the following EXEC commands:

•To run a basic modem functionality report, enter the show tech-support modem (MICA modems on a Cisco AS5300 or AS5800) or show tech-support spe commands (SPE modems on Cisco AS5350, AS5400, AS5800, and AS5850) at the privileged EXEC prompt. Table 1 lists the commands that are run by this command, in the order run.

•To run the more detailed modem functionality report, enter the show tech-support modem detail (MICA modems on a Cisco AS5300 or AS5800) or show tech-support spe detail command (SPE modems on Cisco AS5350, AS5400, AS5800, and AS5850) at the privileged EXEC prompt. Table 1 lists the commands that are run by this command, in the order run.

Table 1 Commands Run by show tech-support modem and show tech-support spe Commands

Commands run by the show tech-support modem command:

Commands run by the show tech-support spe command:

show version

show version

show running-config

show running-config

show modem version

show spe version

show modem

show spe

show modem summary

show spe modem summary

show spe version

show spe modem csr summary

show controllers t1 call-counters

show spe modem disconnect-reason summary

show controllers e1 call-counters

show spe recovery

show modem connect-speeds

show csm call-rate

show modem mapping

show nextport mm

show line

show controllers e1 call-counters

show caller

show controllers t1 call-counters

show users all

show line

Additional commands run by the show tech-support modem detail command:

show caller

show modem configuration

show users all

show modem operational-status

Additional commands run by the show tech-support spe detail command:

show modem mica all

show csm modem

show modem csm

show spe log

show modem log

show port modem log

Configuration Examples

The reports displayed by the show tech-support modem and show tech-support spe commands are the successive output of many commands. The reports take some time to run and, when captured in a buffer, can be over 100 pages in length. A truncated example is provided in this section to show the extent of the information provided by these reports; however, providing a sample report for each of these commands would take too many pages to provide.

The following example shows partial output of the show tech-support modem command on a Cisco AS5300:

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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.