Posted May 27, 2016 in Customer Experience, Living the Brand
If implemented correctly and lived by the organization’s people at every level, the right actions and body language can significantly improve that organization’s ability to keep its brand promise.

Posted March 21, 2016 in Customer Experience, Living the Brand
We’ve all been victims of the customer experience breakdown. Whether it’s while shopping at a store, eating at a restaurant or going to the bank, the sinking feeling when you receive lower quality customer service than you expect is unmistakable.