Fingerprint sensor not working

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

Same here... I received my phone yesterday , set up finger prints... It worked fine.. After I updated to 7.0.1, it only worked occasionally . I deleted my finger prints and re-scanned them. Seems much better now... Still not a 100% accurate but better. I'm gonna use it all day and see if it's more accurate ... Maybe it's user error... Mine#... Lol

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

After registering a new set of prints you can't unlock the phone right off the bat. You have to initially unlock your phone using your passcode, then after that your prints will work. Annoying I know but that's how it's set up.

Click to expand...

That's not the issue. The issue is after some period of time the fingerprints aren't recognized anymore. I've been seeing this launch day. It works for a fine then doesn't. Nothing to do with restarting (and yes, you have to use the passcode the first time after restarting).

So I got my 5S from Apple.com yesterday, set up my fingerprints, and everything was fine. This morning, it was not recognizing any of my fingers, so I tried to register my fingers again. Now I cant even set up a finger. Is there something with my sensor or what?

Click to expand...

Look I don't know how to put this but...

...it is quite clear that you are dead and just don't know about it...

That's not the issue. The issue is after some period of time the fingerprints aren't recognized anymore. I've been seeing this launch day. It works for a fine then doesn't. Nothing to do with restarting (and yes, you have to use the passcode the first time after restarting).

Click to expand...

I had the exact same problem. There's no need to restore or whatever, that does nothing (and has always done nothing). Genius bar is similarly pointless.

I'm still fighting the sensor, but I basically had to keep deleting my finger profiles and retraining it until it started working 100%.

It seems to have a problem when you add more than 1 finger to the profiles, so that's why none of the reviews and what not have picked up on it.

What you need to do:

1. Delete all finger profiles.
2. Add one finger.
3. Keep locking and unlocking the phone with that finger, so it trains the sensor to accept all the variations in angle/ridges/etc of your finger.
4. Once that works 95% of the time, add another finger.
5. Go to step 3.

That's worked for me, and now my scan failure rate is like 1 in 10 (and I usually just move my finger a little bit, and it unlocks). It does work, just takes more training.

I think it has something to do with how your fingerprint looks to the scanner... my skin is pretty coarse, so it seems to take more time. My DW's unlocks every single time with zero training, and we have identical phones (same factory, same production week, etc).

I had the exact same problem. There's no need to restore or whatever, that does nothing (and has always done nothing). Genius bar is similarly pointless.

I'm still fighting the sensor, but I basically had to keep deleting my finger profiles and retraining it until it started working 100%.

It seems to have a problem when you add more than 1 finger to the profiles, so that's why none of the reviews and what not have picked up on it.

What you need to do:

1. Delete all finger profiles.
2. Add one finger.
3. Keep locking and unlocking the phone with that finger, so it trains the sensor to accept all the variations in angle/ridges/etc of your finger.
4. Once that works 95% of the time, add another finger.
5. Repeat.

That's worked for me, and now my scan failure rate is like 1 in 10 (and I usually just move my finger a little bit, and it unlocks). It does work, just takes more training.

I think it has something to do with how your fingerprint looks to the scanner... my skin is pretty coarse, so it seems to take more time. My DW's unlocks every single time with zero training, and we have identical phones (same factory, same production week, etc).

Click to expand...

My problem is after I deleted the prints, I am not able to register new ones again. It keeps saying it failed. I'm thinking its a hardware issue on my end.

I had the exact same problem. There's no need to restore or whatever, that does nothing (and has always done nothing). Genius bar is similarly pointless.

I'm still fighting the sensor, but I basically had to keep deleting my finger profiles and retraining it until it started working 100%.

It seems to have a problem when you add more than 1 finger to the profiles, so that's why none of the reviews and what not have picked up on it.

What you need to do:

1. Delete all finger profiles.
2. Add one finger.
3. Keep locking and unlocking the phone with that finger, so it trains the sensor to accept all the variations in angle/ridges/etc of your finger.
4. Once that works 95% of the time, add another finger.
5. Go to step 3.

That's worked for me, and now my scan failure rate is like 1 in 10 (and I usually just move my finger a little bit, and it unlocks). It does work, just takes more training.

I think it has something to do with how your fingerprint looks to the scanner... my skin is pretty coarse, so it seems to take more time. My DW's unlocks every single time with zero training, and we have identical phones (same factory, same production week, etc).

Click to expand...

My issue wasn't really the failure rate. It was more it working fine then not working after several hours. They just released 7.0.2 so I restored the OS (not restored from backup) then went through the training again. Working perfectly at the moment. We will see if it continues to work.

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