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Document Retrieval + The Gig Economy

The gig economy has transformed business operations across a vast array of industries, from transportation and travel to insurance and finance. Smart startups have identified niche pain points for organizations and have devised collaborative methods to meet those demands.

Companies have realized the value of outsourcing administrative work with virtual assistants, as it enables their full-time employees to focus on more strategic tasks. For businesses that traditionally process a lot of paperwork, like financial institutions and insurers, the gig economy is particularly promising.

Let’s face it – does anyone enjoy doing paperwork? It’s tedious, time-consuming, and downright inconvenient more often than not. Most people would jump at the opportunity to hand that task off to someone else.

Imagine being able to make that stack of paperwork disappear from your desk with a swipe of a smartphone. Your time is valuable, and so is your customer’s time. Wouldn’t it be great if a third party could hand-deliver documents to your customers and then return them to you?

Your clients would no longer need to travel to your office simply to sign a document, and you would no longer have to fill your schedule with unnecessary meetings. Not only does this arrangement create a better customer experience, but it fosters productivity as well.

WeGoLook: The Uber of Professional Services

WeGoLook, a gig economy company that provides on-demand field services, has recognized the need for outsourcing document retrieval and processing tasks. With WeGoLook’s customized solutions, clients can eliminate the inconvenience and expense of traveling to deliver documents in person.

In gig economy fashion, we leverage a robust network of 30,000 on-demand workers in the U.S., Canada, U.K., and Australia to perform documentation tasks upon request.

On-Demand Document Retrieval: How It Works

When a client places an order, a Looker (agent) is dispatched to a specified location, such as an insurance agency, healthcare institution, or courthouse. The Looker performs the necessary research, prepares the document, and scans or photocopies it.

At this point, the document is delivered to the customer via email, UPS, FedEx, or courier, and the client receives delivery verification.

WeGoLook facilitates communication and scheduling from start to finish with an online dashboard. Clients can monitor the progress of an assignment and track key milestones to ensure timely completion and customer satisfaction.

With this collaborative approach, customers can review documents on their own time and in a location of their choosing. With simplified logistics, the document review process becomes much more efficient and much less stressful for everyone involved.

Future Strategic Partnerships

In addition to implementing more efficient and cost-effective document retrieval standards, companies have another potential way to improve the customer experience with gig economy partnerships.

By forming a strategic partnership with WeGoLook, organizations could immediately expand their coverage with a team of remote Lookers ready to serve customers on demand. Insurance agencies and financial institutions would no longer have to focus solely on local clients, as they would have access to a fully trained network of field service professionals nationwide.

Not only that, but enterprise clients have the option to white-label the WeGoLook platform to extend their service while preserving brand identity.

In the age of digital communication and collaboration, it’s about time that we devised a better way to process paperwork.

In 2016, global insurtech investments totaled $1.7 billion, with both the volume and value of deals roughly doubling since 2014. This doesn’t include companies that are self-funded, have traditional financing, or work with angel investors to bring innovation to the $4.5 trillion global insurance industry. And, every segment of the insurance value chain has been impacted by those investments, including claims.

We are excited to announce our partnership with the CCC ONE platform to help insurance policyholders file self-service claims remotely. CCC ONE is a cloud platform developed by CCC Information Services, Inc. (CCC), a leading software as a service provider to the automotive, insurance, and collision repair industries. Founded in 1980, CCC leverages the CCC ONE platform to link a vast network of more than 350 insurance carriers, more than 24,000 repair facilities, hundreds of part suppliers, dozens of third-party data and service providers, and car manufacturers.

Through this partnership, CCC’s customers can electronically connect to our on-demand field force of more than 40,000 well-trained Lookers who are available 24 hours a day, 7 days a week. Our Lookers are always standing by to help insurers provide a high-level of service at a critical point in the claims process. When assigned, one of our Lookers will gather imagery and information in the field, in any U.S. location—even rural areas—in as little as one day.

How it works

When a claim qualifies for CCC’s mobile channel, policyholders are instructed by their insurer how to capture and upload photos of the damage via their smart device. However, when the policyholder requests assistance, or they do not complete the process within the insurer-defined period, insurers can send us an electronic notification through CCC ONE.

As soon as we receive the request for assistance, we dispatch a nearby Looker to take and upload photos to CCC ONE. Once the photos are uploaded, they are immediately available for insurance appraisers to initiate the claims or repair process.

Additionally, any of CCC’s customers can directly assign claims to WeGoLook through CCC ONE. Once assigned, we immediately dispatch Lookers to capture and upload photos and other requested information from the site of the claim.

It’s a win, win, win

We’re very excited about this partnership the many ways it allows WeGoLook to offer value to policyholders and insurers alike. With CCC and WeGoLook, policyholders gain an even more seamless experience when filing self-service claims. Insurers get access to our on-demand workforce through the CCC platform to help them provide even better service to their insurance industry clients.

And for us, this partnership furthers our mission, and the mission of our parent company, Crawford & Company, to help restore and enhance lives, businesses, and communities.