We are a party of 3 (RenzRampas,Toots and badtripboy) leveling in Thundoria Mirage.At around 10:15pm because of lag, badtripboy died and got dc.

here ss:

then when he ol again... he cant go in to mirage, then he decide to go to fortune instead, we have conversation when he was in fortune because his character was lying in mirage and no HP (dead), but he currently leveling to fortune, means his character was in mirage dead and he using his character again leveling in fortune. When he died his exp was 86%.

when i exit to mirage at around 10:40pm and come back to argent again, badtripboy PM me that he want to borrow my sword for fast leveling because he gain almost 90% exp, he want fast leveling by using my sword. So i went to fortune and we decided to switch our sword. Then I said to him that we party so I can help him to level fast using his sword.

In a while, Ive notice that his HP was blinking to Full and Empty, I remember that his other character was lying on the floor in mirage with no HP. Then I said to him that his HP was blinking and make his computer restart because maybe there is a rollback.

Then he logoff and restart his computer, my sword was on him. When he online again, we notice that there is a rollback, his exp is now 86% again and the big problem is, he is now using his own sword, not mine. So now, we have exactly the same sword and my sword was gone.

here ss:

Please help us to resolve this problem, this is a bug problem.

here is also a picture of my sword, and all my friends and other player who knows me, what kind of sword do I have...

Please help us to resolve this matter...And please take note: We are now exactly the same sword, sad is, his sword not mine.

Thank you...

Last edited by renzorampas on Mon 9 Jun - 10:57; edited 1 time in total

I was there in mirage when it was happened but not in their party.... everytime the mirage map get suddenly close all of the experience gain and all the looted items will roll back as if nothing happened. i was there for 40min and i got a lot of looted item, but once the map get restarted or once we got dc we will all meet at chaldea then all the exp and items are gone. I think you guys need to do something with this one especially on RenzRampas sword. I think the problem is everytime a player(that entered Thundoria Mirage and got DC) logged in, a massive roll back happens. It happens to me to badtripboy to Renzrampas to toots and to everyone who entered Thundoria Mirage.

P.S.A lot of reality mask was wasted because of this problem and a lot of time was wasted because of this...Please help us

and my character was not lost neither experience any rollback, the character who experience the rollback was

IGN:badtripboySERVER: ENGINE

he borrow my swords, we switch our swords to one another, then when he relog because of that HP blinking, his original swords restored and my swords was gone, but his original sword was currently in my hand.

please reply and teach me how to post this kind of matter then I will follow whats instructions maybe.

Firstly , I think I suggest you two should send a report on this problems , since it involve both of you and also because your sword was lost on this event.

Secondly , Its some how like a rollback , I suggest you can email in this format :

Character name / IGN :Servers :When you discover the rollback : What items is lost due to rollback (pls give details on what the items is ) :( Just states the details on your swords that was lost)Any additional Info / Screenshots : Here is where you start explaining on what happen and also your screenshots .

one you loan item u take risk, of your own choice i assumetwo he lost item he file report...

i think what he is trying to say is that:

Anytime you borrow/lend any item... you are responsible for the act you make... prepare for the consequences if any problems arise from it. As for me I only lend/borrow my items/gold/rum to my "trusted friends" (e.g. real-life friends), at least if there is a problem i could contact them right away to settle the situation.

If the item was lost by your friend, he should be filing the report as well... because it's his character that has your items and eventually lost it in the first place... you should also submit the report as well to support both your side of the story and if you got some screenshot of your original item that was lost it could help... and also if trading high valuable EQs (better take screenshots as reference) just to be sure in the future.

We all know for a fact that PKO is encountering bugs for the past few weeks... I have seen several dead characters lying on the ground on fortune/chill/other places for more than a few hours... some characters also vending at argent but is currently disconnected (you can't PM them)... even my other characters appear online but is offline at friend's list... GM's also noticing us not to forge equipments yet because of problems (try at your own risk)... it's better if we keep our items to our characters 1st so that we can be sure that if there is a char loss/rollback there is a good probability that our items will be return.

Are you saying that it is renz fault why his sword lost??? whose error or bug is't anyway? 1 things for sure no GM inform us not to lend our items! because if they intend to inform us they could always put it on the launcher... No nes to blame here but PKO it self, GM,Management, developers etc. They didn't test WOE patch before they release it...they are too excited to release it risking all the players!

Lastly, i trusted my friend badtripboy, thats why i lend my eq's to him, i know his number, where he lives and where he works and thats the insurance for me. And how do you explain that we now having exactly the same swords. And when i ask him to relog, i was there and waiting for him to go back ol, its just take a minute for him to relog.

Also visit our thread in guild ads "AlagadNgBatas" in engine you will see our picture there me and badtripboy together. Now, tell me. Can I trust him?For me of course! coz even real money we lend together.We are not a little boy, we are professional, we work in office. ME as a manager.

isn't it a priority to provide a game that would not only let your players enjoy the game, but make them know that the gms are there to help out if they need it? that gms are facilitating the game so that your boss will know what is happening or what are the problems of the players within the game?

Right now, a lot of players need your help. Please dont take this matter lightly... it should be a priority problem. or else players would go to other online games like DOMO, which accdg to my youngersister who quit in pko, that the gms are very very responsible there.-.-

it was a bug problem that caused it, so only you guys can return the lost items as well.

FYI GM Yuki: There is no careless act between badtripboy and renz when they traded their swords, you can't blame them on this incident... they traded sword renz' BOE and badtripboy's DOE instead of switching, both of them got a DOE that was identical to badtripboy's DOE and renz' BOE was gone...if there is no bug, one of them will not get a pair of DOE or BOE but clearly! THE DOE WAS DOUBLED AND THE BOE WAS GONE

***I hope i made my self clear enough so that other can understand what happened that day

regarding alex

Renz post this incident at the BUG thread, obviously this is a bug incident...Why do a GM need to send that kind of email? If this is a hack case its OK but this is not...What will you feel if this happen to you yuki and alex??? you encountered a bug then you receive an email that informing you to pay for something to retreive your lost item to think that you didn't do even a single careless act...

@bluepriestess : Normal GMs in PKO cant interfer with Bugs case or hack case such as that . They can only help players in reporting matters and final decision is with the Management ..

I hope I make myself clear on that . Normal GMs cant spawn items , cant trace , cant investigate , all we can do is to guide players on how to reply ... Sorry if that disappoint u .

and @junlozada : I think seriously read what i say . I just trying to clearfiy what Judas trying to mean ... Did I say I not helping renzo , why not u asked him personally .

Like i say to all players : If u wanna send email regardling "lost Items " please be warned that if items is not lost through bugs , u have to pay 1.5k rums ...This is to warn players, If not some players will come and say , "why GMs never warn " . And also format that Renzo have to follow when he wanted to repot.

Cos apparently according to the GM Alex , The email Renzo say does not contain enough information to carry out the investigation .....

Get it clear , we also trying to help Renzo . If we dun bother , we will not have bother to reply when they need helps .

ok ok to furthur what i said . if you choose to lend item to some one it is their responsibility to care for, return or pay for item. what ever the agreement was. the GMs cannot intervene in these i understand fully you are upset and others too i have dealt with GM from other game when ALL my items disappeared there

now the recovery of the sword since it was in his possession falls to your friend. it was clearly not his fault but he needs to post these types of post in bugs or WE and deal with the GMs.i would think that alex sees your report as 'i loaned and item gone' ,not a bug. when your friend report as 'i died and item disappear' , a bug. give your friend pics or what ever is pertinent to the case and let him handle it

when GM sees his item inventory log/trade log shows he has/ received sword then he didnt have sword it should be restored to his account and he return sword.all this takes a deal of time because there are tens or hundreds(thousands??) of these and other emails to deal with daily and a few bugs to fix

@judas i know what u mean and your reply was already been said by the others, and you are saying that we/both of us must send a report?

We already done that, pls read all the reply because you are repeating what others said.

and also the way you create your sentences are hard to understand, sorry for that. Just reminding that more people play this game is a child or a young ones that cant fully understand such deep english or sentences the way you make, like loaned and furthur.

Yes. That is indeed very dissappointing. I think Renz and I did send a report with the format you preferred.

For the content of our report, how can GM Alex say that the email report of Renz is not sufficient for you guys to conduct an investigation? The whole story was stated and all SS that can prove the story is there also. What information you could asked for?

The cause of lost sword is clearly a Bug. Just imagine, I have his sword and then when I relog its gone and what my character holding is my DOE not BOE. How can you explain that? We are not making fool here. I just want to stress out that the cause is a BUG not me or Renz. Cause we do extra care for our items.

If GMs are the one responsible for helping players, then can we have a deffinite time when can your management conduct investigation and how long will it takes? That is only asking the management and have a reply to players as to when it will be done. So we players will know what is really going on with the case.

Thanks to all of you guys for supporting and helping me but I guess my time has come and we have to finish this arguments.

I don't want all of you to get involve in this and getting mad or ban because of some things that not cost too much and maybe you can't control your temper. And as Miss Yuki say's this thread was beginning to be a flamming thread.

I will lay low for a while and who know's maybe some other time or someday I will be logging in to see you guys in the game. And as for now, we need to silent and wait.

And to all my friends in real life and in this game, i will be missing you.

Again... Tnx for all the help and support!

Another things is I would like to inform all of you guys that [GM]Yuki and [GM]Marcus were really helping me a lot. Thanks to the two of you guys.

I guess I didnt make it clear . Apparaenlty for Renzo case , The full details email was failed to send to GM Alex , that is why i stated , "didnt recieve any sufficient details" Sorry to disappoint you , but that is what we can do working under this management .

I did inform GM Alex again on Renzo case, Then again like other roll back case , GM Alex had to compiled all the information and then redirect it to another staffs to investigate .

I think I should make this clear too , Please note that GM Alex is not responsible for the investigation , instead he more of replying emails and compling informations on bugs and rollback issue . And then finally redirect it to another staff to investigate .

So I hope you understand that this matters will took some time before they reply you , telling you guys the final decision . I think by then you have PM Marcus to ask about Renzo and your cases

Its been a week and yet no development!you know what? let me tell you this! there is no way that a simple decision cannot be done in 1 week! clearly, it was a bug why do the management need a week to decide?????there is no way that the management receives a thousand emails a day! in engine, all that logged in in a day will not reached a thousand or maybe even 500... if the server reached total population to 500 it will be as LAG as hell, if you are saying that management receives a thousand emails it only means that every player in the server is sending you an email, that is obviously not true right?

I think in 1 day the management only receives 10 or 20 or maybe 50 worse case scenario 100 emails a day