For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.

hello, my online banking is locker because of "You have exceeded the number of log in attempts allowed." I forgot my password.

plz help me I'm now not there in the US so I couldn't go TD or call.

Chia Wei, Jackson
September 15, 2015 03:24:46 PM

3 Responses

In reply to Chia Wei, Jackson

Welcome to the community, Chia Wei. We're pleased you stopped by.
Please understand that we would like to assist you directly with this however as TD Helps is considered an unsecure forum, we are unable to obtain your personal account information. As you mentioned that you are currently outside of the United States you may still contact us via telephone by dialing 1-856-751-9000 or by calling collect, with operator assistance, by asking the operator to dial 1-215-569-0518. This call will have to be completed with a land line telephone.
We hope this is helpful and we look forward to your call.

Colleen B, Mount Laurel
September 15, 2015 03:25:28 PM

In reply to Colleen, Mount Laurel

Alright thx for replying.
Seems it's hard for me, but anyway, I've left my account there and didn't use it at all for 2 years.
I will go TD bank directly to fix the problem when I travel there probably on December.
Just want to make sure. I didn't use my account more than 2 years. my money will still be fine in the account right?
thx :)

Chia Wei, Jackson
September 16, 2015 10:24:56 AM

In reply to Chia Wei, Jackson

Thanks for reaching out to us again on TD Helps, Chia Wei.
As you've mentioned that you have not used your account in two years, we want you to know that depending on the State where the account was opened, the account can be turned over to the State after 3 or 5 years of no activity. Feel free to look at the article listed here: http://1.usa.gov/1ED20S9, which reviews information about abandoned or unclaimed accounts in the US.
Please note, if this has occurred with your account, you'll be able to contact the State to claim the funds. There is no time limit to do this. You may be able to locate the contact information via your State's website, or you're welcome to contact us and we'll be able to provide that info over the phone.
For more information regarding your specific account, please give us a call at the number previously mentioned as we're unable to assist you directly as TD Helps is considered an unsecure forum.
Hope your day is great!

Securities and other investment and insurance products are: not a deposit; not FDIC insured; not insured by any federal government agency; not guaranteed by TD Bank, N.A. or any of its affiliates; and, may be subject to investment risk, including possible loss of value.

Data as of March 2017. Comparison of longest average store hours in the regions (MSAs) in which TD Bank operates compared to major banks. Major banks include our top 20 national competitors by MSA, our top five competitors in store share by MSA and any bank with greater or equal store share than TD Bank in the MSA. Major banks do not include banks that operate in retail stores such as grocery stores, or banks that do not fall in an MSA.