Re: MF Toolbox doesn't work on Windows 10

A third party VueScan utility works great and is more comprehensive than ToolBox 4.9.. Costs $40. Canon has better shape up and fix its sofware instead of blaming the problem is with the customer's computer.

Re: MF Toolbox doesn't work on Windows 10

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Re: MF Toolbox doesn't work on Windows 10

I have the latest version of Windows 10 that came out in fall 2015. I used to be able to scan, but after the update, it didn't work. Here is my list of things to get the scan function working...

I already had the printer driver installed. I think mine was a 64-bit driver for Windows Vista/7/8/8.1. The scanner driver seems to be included in this.

Installed the old MFC scanner driver. Actually, it's a program not driver. It is called Canon Toolbox. Mine is an ImageClass MFC5770 with USB and Network connection. As always, I the scanning function will only work with the USB connection on this type of old multifunction.

At this point I found out that Canon Toolbox will not run, even with compatibility settings. I think it used to run on Windows 10, but no more worky for me.

Per another person's tip, I installed and ran the Microsoft Scan app from the Windows 10 Store. It did not work. I could do a Preview scan and see a portion of a page. But the scan function had an error "something went wrong."

I tried a regular scan from a standard program rather than an app. In my case, I have already installed Foxit Reader PDF software. Other PDF and photo editing software likely has this ... Adobe Acrobat does. Hamrick software has a lot of scanner software, like Vueprint and others.

From the program's menu, I selected "From Scanner" to begin a scan. It has a simple menu, it detected my WIA scanner driver (very important) and was able to scan like the olden days with Canon's scanner driver interface.

I was able to save a PDF, and it gives options to scan multiple pages to PDF.

This means to me that Microsoft has hidden or obfuscated the old, tried-and-true WIA scanning interface. It is apparently still available somehow to the older programs that use this. I think WIA is actually newer than the older TWAIN driver, but I am not sure. Anyway, try the programs I mentioned and see if they can work for you.

One more thing: I have my Canon printer on the network and connected to USB. I am assuming the scanning happens over USB, but I have heard WIA works over a network.