Hesna Muge Yayla-Kullu

Assistant Professor

Areas

Areas of Instruction

Education

Ph.D. in Operations, Technology, and Innovation Management, The University of North Carolina at Chapel Hill

M.S. in Industrial Engineering, Bilkent University, Turkey

B.S. in Industrial Engineering, Bilkent University, Turkey

Research & Publications

Dr. Yayla-Kullu’s research interests include service operations, marketing-operations interface, and management of limited resources. As an award winning researcher, she studies a firm’s decisions under competitive pressures and increasing product variety, in particular when the resource capacity is constrained. She has publications in top tier journals such as Production and Operations Management and Decision Sciences. She is frequently invited to organize and chair sessions, and to give talks in leading academic conferences. She is also a regular reviewer for leading academic journals in the field.

Prior to beginning her academic career, Dr. Yayla-Kullu worked as an internal auditor-investigator for Finansbank A.S., a leading financial institution in Turkey. Her previous work experience also includes a software company, where she worked as an internal SAP consultant, as well as a glass manufacturing company and a construction materials manufacturing company.

Dr. Yayla-Kullu holds a Ph.D. in operations management from Kenan-Flagler Business School, UNC-Chapel Hill; and she received her master’s and bachelor’s degrees in industrial engineering from Bilkent University, Turkey.