October 28, 2010

This is a great start to adopting the principles of TRM (Trusted Relationship Management) throughout government, central and local, enabling citizens access and input into their personal information BUT the concerns about privacy and security remain and need to be addressed.

October 11, 2010

Some extracts from Camerons' speech at the Conservative Party Conference:

"The state of the nation is not just determined by the Government and by those who run it. It is determined by millions of individual actions - by what each of us do and what we choose not to do."

" . . But citizenship isn't a transaction . . it's a relationship."

"We need to change the way we think about ourselves and our role in society."

"The countries that succeed will be those that find new ways of doing things . . better alternatives . ."

"It takes two to build that big society . ."

I would welcome government leading by example and allowing citizens the chance to view, request corrections or updates, and use personal information and data held about them as a citizen. This would reduce costs, improve accuracy and facilitate legal compliance - all of which government has failed spectacularly.

But many of these statements apply to business relationships with customers - extend your CRM to TRM allowing a 2-way trusted interactions and transactions.

Regaining Trust builds Confidence and generates Wealth for the individual, business and the nation.