1. Good counsel on matters of relationships, families and family law. 2. The efforts of good people working together to advance the mind, arouse the heart, and amuse the spirit.

Restoring trust after a crisis: how to prevent making things worse

CNN Money highlights four keys to recovering from a crisis and restoring reputation. While written in the context of what companies should do in a public relations crisis, the tips provide a focus for relationship problems we encounter.

Rupert Younger lists and explains these steps to avoiding disasters (excerpt):
1. Acknowledge and apologize [apologize immediately and sincerely]
2. Identify root cause of the crisis [find the factors, make them know with transparency and honesty]
3. Make the necessary changes [full-scale intervention to prevent similar problems in the future]
4. Ongoing evaluation of crisis response [ensure actions address the causes; be transparent]