Ben-990409 Error When Trying to Enroll an Employee in Benefits (Doc ID 1533681.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.4.0.0 and laterOracle Fusion Benefits - Version 11.1.4.0.0 and laterInformation in this document applies to any platform.

Symptoms

While trying to enroll an employee into benefits plans, the user gets the following error message:This person cannot be processed (BEN-990409)This person might be a contingent worker, or might not have an employee or a benefits non worker assignment. Contact the benefits to representative to review the human resources data

The issue can be reproduced at will with the following steps:1. Navigator > Benefits > Enrollment2. Search for the employee3. From search results click on the employee name to go to the Benefits Page4. Process the life events for the employee5. Try to enroll the employee in a benefits plan and getting the following error:This person cannot be processed (BEN-990409)This person might be a contingent worker, or might not have an employee or a benefits non worker assignment. Contact the benefits to representative to review the human resources data

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a Million Knowledge Articles and hundreds of Community platforms