Delivery & Returns

Delivery Information

Need your item sooner? Free in-store collection is available for items in stock in store from 1 hour after reservation.

If an item is in stock in your local store then take advantage of our Click and Collect service and guarantee the item is waiting for you in-store when you arrive. Simply find your local store using our Store Locator, check the item is in stock, and reserve it. The item will then be available to collect in one hour and we'll keep your reservation for up to 3 days.

Where can I get my order delivered?

Products on halfords.com can be delivered to your home or alternative address in the UK. Deliveries to non-mainland UK addresses and certain remote locations (e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may be subject to additional delivery charges and/or slightly longer delivery times. Unfortunately we cannot deliver to non-UK destinations, including the Republic of Ireland, the Channel Islands, BFPO addresses and PO boxes at this time.

How much does delivery cost?

Standard Delivery within 4 working days

£2.99

FREE on orders over £30

Working days are Monday to Friday inclusive. Please allow an additional 2 working days for Bank Holidays.

Smaller items, such as Sat Navs will be sent via Royal Mail.

Larger goods, such as Bikes and Child Seats will be sent via Courier, and a signature will be required.

Next Day Delivery

£4.99

Order by 6pm* for Next Day delivery

Your order will be sent via courier, and a signature will be required.

Named Day (Monday to Friday)

£4.99

Pick a day of your choice from Monday to Friday. Excludes Bank Holidays.

Your order will be sent via courier, and a signature will be required.

Saturday Delivery

£6.99

Order by 6pm* Friday for Saturday delivery.

Your order will be sent via courier, and a signature will be required.

Bulky Item Delivery

From £39.99

Delivery within 3 working days

Once you've placed your order the courier will call you to arrange a date & time that's right for you.

Don't forget to provide a phone a number so we can get in touch. Otherwise the delivery will not be able to go ahead.

Also, if you can make sure you're at the address when we deliver that'd be great.

Click & Collect

FREE

Order by 6pm* and your item will be available to collect from your local store from 1pm two days later.

Delivery charges are per order, not per item, so if you order a sat nav with a case to be delivered on Saturday, you will only pay one charge of £6.99.

If your order contains more than one product the individual products may, on occasion, be sent in multiple dispatches at no extra charge.

If you are uncertain about the delivery options available on a product, simply look under the Delivery & Returns tab on each product page. All delivery charges will be clearly shown throughout the checkout process.

*Items sent directly from the supplier have a 3pm order cut off time. All delivery times will be shown in the checkout.

What about bike parts, accessories & clothing?

Order online for in-store collection two days later

FREE

Order online by 6pm* for delivery to store and collect from 1pm two working days later

Order in-store for in-store collection two days later

FREE

Order in-store by 5pm* for delivery to store and collect from 1pm two working days later

Order online for standard delivery to home (over £30)

FREE

Up to 4 working days

Order online for standard delivery to home (under £30)

£2.99

Up to 4 working days

Order online for next day delivery to home (over £30)

£4.99

Order online by 6pm* for next working day delivery

Order online for next day delivery to home (under £30)

£4.99

Order online by 6pm* for next working day delivery

What if I am out when my product is delivered?

Goods delivered by courier will usually arrive between 9am and 5pm, but delivery may be attempted outside these hours, up to 9pm Monday to Friday. All courier deliveries must be signed for.

If you are out when the courier arrives they will attempt to deliver
to an immediate neighbour. The courier will leave a card advising where
the parcel has been delivered to or if they have been unable to deliver
they will make two further attempts. If they are still unsuccessful they will either:

Leave a card with the contact number for you to call to arrange a
suitable time for redelivery or for you to collect the goods from the
local depot.

Leave the parcel at your local post office for you to collect. (Royal Mail and Parcelforce deliveries only)

How can I return my order?

Halfords will refund or exchange any order within 28 days of delivery. You just need your proof of purchase and all original packaging.

Head on back up to the top of this page and click on the Returns Policy tab to find out more about returning goods.

Terms and Conditions of Delivery

Risk in the goods will pass to you on delivery.

Delivery times quoted above can vary depending on stock availability and delivery location. We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this
section. However, delivery times may occasionally be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet a specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.

We can only accept orders from holders of credit or debit cards registered at UK addresses.

Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.

Returns Policy

Halfords Returns Policy

We hope that you will be happy with your Halfords purchase. However if you need to return any item we will happily refund or exchange it, provided it is within 28 days of delivery, in its original packaging and with proof of purchase.

Unwanted Goods

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 28 days of delivery. Any item must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase). If you decide to return an item you can do so for free at any of our stores nationwide. If you choose to return an item by post you will need to cover the cost of postage, however if you are returning a faulty item your postage cost will be refunded once we have received back and checked the fault.

Satellite Navigation, DVDs, memory cards and software can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.

Faulty Goods

If you purchase a product online which is found to be faulty we will (depending on the item) supply a replacement product, arrange for a repair or give you a refund of the purchase price as appropriate. Should a fault occur after the initial 28 days, we will resolve your concern in accordance with current consumer protection legislation.

Ways to Return your Items

At Halfords, we hope that you are happy with your purchase. If you have any questions about any items please contact your local store who will be happy to help.

If you need to return an item we will happily offer a refund as long as this is within 28 days of delivery, in its original packaging and you have proof of purchase.

There are three easy ways to return your item(s):

In store

By post

By courier

For exchanges or to return an item collected in store, please visit one of our stores.

In Store

You can return any item for free at any of our stores.

Simply fill in the returns form that came with your order.

Take this along with your proof of purchase to the store (for Home or Work delivery orders, you will have received a copy of this by email).

The store will happily refund your payment onto the card you paid with or offer an exchange.

It is the store managers' decision whether or not to accept a return if you have no proof of purchase. Find your nearest store

We will need to someone to be available and to sign at the time of collection.

Collections can only be made Monday - Friday (excl. Bank Holidays).

Collection will take place between 9am and 6pm. (we're really sorry but exact times cannot be given).

Please re-pack the item(s) securely for courier transport. (All cycles must be un-built and boxed for return)

We will aim to refund you as soon as possible, but will refund your account within 30 days.

Faulty Items

If an item is being returned as faulty we advise you to return it to a store, as this is the quickest way to receive your refund.

If you are unable to return a faulty item to your local store please contact us
.

For faulty items, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to your account within 30 days.

Promotional Items:

When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.

Marketplace Returns & Delivery

Delivery from Approved Partners

When you order an item from a Halfords Approved Partner, the delivery cost will vary depending on which option you choose and which Approved Partner you're shopping with.
Different Approved Partners will offer different delivery options (such as next working day delivery). All of the available delivery prices and options from the Approved Partner will be shown during checkout.

Order tracking may be available for orders from some Approved Partners. If the Approved Partner is able to provide you with order tracking details, then you'll receive them at the same time you receive your order despatch confirmation email. Take a look at the Approved Partner's Terms & Conditions to check if they offer order tracking.

If you order multiple items from the same Approved Partner at once then you'll only need to pay the postage cost once. Ordering multiple items from different Approved Partners? Then you'll need to pay separate postage costs for each Approved Partner.

Where is my order from an Approved Partner?

Once you've placed an order with an Approved Partner you'll be sent confirmation within 3 working days. If Next Day delivery is available, then the items will be dispatched on the same day you order them as long as the order is placed before 3pm. The items will then arrive on the next working day.

Think your order might be late? Please get in touch with the Approved Partner to confirm your order has been dispatched. If you have an account on the Halfords website and want to get in touch with the Approved Partner, then go to the My Account page and then your orders page. Choose the order you'd like to contact the seller about, and select Contact Seller. Choose the reason for contacting the seller, enter your message then send it.

Don't have a Halfords account? Go to the Track My Order page and enter your order number and email address. Then select Contact Seller, choose the reason for contacting the seller, and enter your message before sending.

Once you've sent an email to an Approved Partner, they'll need to respond to you within 3 working days. If they haven't acknowledged your email within 3 days then please contact Halfords Customer Services. You'll need to send us the order number and the dates on which you contacted the seller so that we can look into this for you.

If you contact Halfords Customer Services to enquire about where your order from an Approved Partner is then you'll be asked to contact the Approved Partner as the first step.

Halfords Marketplace Returns

Can I return an item if I bought it from an Approved Partner more than 28 days ago?

While Halfords offers a 28 day returns policy on products in their original packaging (with proof of purchase), our Approved Partners will have their own returns and refund policies.

Our Approved Partners are required to meet trading standards, but are not required to follow the Halfords 28 day returns policy. Please take a look at the Partners Directory to find the Approved Partner's shop page and read their full Terms & Conditions.