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Terms and Conditions

Your guided 2 hour long trip leaves from Simon's Town Waterfront jetty on Wharf St. at the time listed above, please arrive 15 minutes before.

!!!!! PLEASE, PLEASE, PLEASE, READ THIS !!!!

The standard waivers required by this sort of activity must be signed here:
https://www.smartwaiver.com/wa/capetown/online.php

DIRECTIONS:
If you are driving in from Cape Town area you should use the Ou Kaapse Weg route rather than Muizenberg/Kalk Bay - it will be about 20 minutes quicker. Your GPS may tell you to go via Muizenberg so you must ignore it and follow these instructions.
(see http://www.kayakcapetown.co.za/pages/directions.html) which also has train information.

Please plan to arrive around 15 minutes prior to your scheduled trip time.
It's usually a sixty minute or so drive from central Cape Town. If there are road works it could be longer so perhaps leave earlier and enjoy a cup of coffee if you arrive early.
Local landmarks are Berthas Restaurant or Salty Sea Dog or the Post Office.

If you have not already heard from us you MUST WhatsApp or text message 082 501 8930 (NOT email) between 6.30am and 7.30am (or 9am if on a later trip) on the day of your scheduled trip to check the weather because if the conditions are windy the trip may be postponed.
Cloud and rain is not an issue, just wind.
Note that it could be foggy where you are and perfectly fine in Simons Town and, conversely, perfectly calm there but very windy here.

DRESS:
Wear swimming trunks and a top, preferably a wicking quickdry type. If it's chilly bring warmer clothes and a windbreaker as well. You can wear whatever you like and feel comfortable in but assume it will all get wet. Barefoot is fine but you can wear shoes or sandals although flip flops are not recommended.
Wetsuits are not necessary, even in winter.
Bring a towel and change of clothing for afterward.

The guide will usually have a camera with him/her to take pictures of you which are posted on FaceBook but you are welcome to bring your own. Put it in a ziplock bag or better yet a waterproof tupperware box.

Please read our FAQ at http://www.kayakcapetown.co.za/pages/faq.html which should answer all your questions but if not please email us.

Our cancellation policy is:
Less than 48 hours notice - no refund.
More than 48 hours notice - full refund.
Cancellation by us due to bad weather - full refund.

Kayak Cape Town shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Kayak Cape Town bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Kayak Cape Town via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Kayak Cape Town separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Kayak Cape Town takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile