Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done).
The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent.
This team was quite solicitous of my parent with reduced-mobility.
And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers.
Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again.

ZRH

NCE

Okej 4,0

Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew.

GVA

JFK

Utmärkt 9,0

I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day.
Thanks!

BOS

ZRH

Bra 7,3

on time performance; friendly flight attendants

bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy.

NCE

ZRH

Utmärkt 10,0

Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good!
Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience.

As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred.

Friendliness of the crew, they not only served us well, they were having fun doing it. Job well done. Thank you all.

Nothing really, everything was great.

FRA

SEA

Bra 7,0

everything was good other than the entertainment package

not verymany movies to select

FRA

MCO

Utmärkt 9,0

The flight was 100 percent full. So it was very difficult to move around. And on a 10 hour flight that is tough.

LAX

FRA

Utmärkt 9,0

Great Service from the crew!

IAH

FRA

Okej 4,0

Well in time

We were not offered veg and non veg options.
We were only offered a vegetarian meal.
A minute later, the gentleman behind us was presented the two options.
We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated.
The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad.

Everything but specially the fact that there was no Business class but tickets Were sold and in the end not even assigned seats. No previous info or whatsoever ... this company is becoming worst than a low cost ... well much worst !!!

LGW

LIS

Medelmåttigt 2,0

This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018.
We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight.
In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate.
Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime.
One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London.
Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!

LIS

SSA

Okej 4,0

The food was not available for the business class passengers and we had to take it from economy.

LIS

MUC

Okej 4,0

Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew.

BOM

ZRH

Utmärkt 9,3

I was very happy with the overall experience

The crew could have been a little more helpful

GVA

JFK

Utmärkt 9,0

I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day.
Thanks!

Friendliness of the crew, they not only served us well, they were having fun doing it. Job well done. Thank you all.

Nothing really, everything was great.

FRA

ORD

Utmärkt 10,0

Great crew, extensive options for entertainment, comfortable even in economy

Weather delay -- but Lufthansa made all the connection corrections prior to landing!

IAH

FRA

Okej 4,0

Well in time

We were not offered veg and non veg options.
We were only offered a vegetarian meal.
A minute later, the gentleman behind us was presented the two options.
We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated.
The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad.

Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.

BCN

AMS

Utmärkt 9,3

The food was excelent

I have to pay to pay a little more confort

AMS

BLL

Bra 6,5

Nice seats, comfortable.

Again, no aisle seat for SkyTeam Gold member.
Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.

JFK

LIS

Medelmåttigt 3,6

TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP.

I fly constantly -This was my first time on Luftansa & this is my go to airline from now on. I was flying coach & I felt like I was in first class. (Although nothing beats first class international

N/A

SFO

FRA

Okej 4,0

It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops

FRA

SEA

Bra 7,0

everything was good other than the entertainment package

not verymany movies to select

EWR

MUC

Bra 7,3

Screen monitor and flight map

Flight was delayed and it was kinda cramped

IAH

FRA

Okej 4,0

Well in time

We were not offered veg and non veg options.
We were only offered a vegetarian meal.
A minute later, the gentleman behind us was presented the two options.
We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated.
The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad.

Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew.

FRA

ZRH

Medelmåttigt 3,6

Nothing remarkable

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

Friendliness of the crew, they not only served us well, they were having fun doing it. Job well done. Thank you all.

Nothing really, everything was great.

LAX

FRA

Utmärkt 9,0

Great Service from the crew!

BOM

FRA

Bra 7,0

everything was good other than the entertainment package

not verymany movies to select

IAH

FRA

Okej 4,0

Well in time

We were not offered veg and non veg options.
We were only offered a vegetarian meal.
A minute later, the gentleman behind us was presented the two options.
We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated.
The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad.