Warwick Estates

Why property management business Warwick Estates took the bold move to reduce
its potential profits in order to improve its customer service

10:24AM BST 26 Aug 2014

Warwick Estates managing director Craig Stevens tells Business Club how in a “light bulb moment” while working for a large property management firm, he saw a better way of offering services.

Turning his back on everything the industry stood for, he set a clear goal of ensuring each property manager in his business only looked after 15 properties. As the company grew so did the challenge but the team have stuck firmly to their principles and success has followed.