How does the order and shipping process work?

After you place your first order, you’ll be charged in our system. You can head to your Meal Planner to review your meal choices, delivery address, and delivery day.

Your meals will be prepared fresh for your delivery and packed up in our refrigerated boxes for shipping (which takes 1 or 2 days depending on your ZIP code). Our packaging is specifically tested to keep your meals cold for two full days of transit, plus twelve hours on your doorstep. As soon as your order is picked up by our delivery partners, you’ll receive a tracking email so you can keep an eye on your meals (and even sign up for notifications directly from the carrier). You can also locate your tracking link under your Meal Planner by selecting the “Track my meals” button in the top right corner.

If you’re not home at the time of your delivery, the carrier will leave your box at your front door for when you return. If you live in an apartment building, your box may be left in the lobby or a communal mail area.

As soon as you pick up your box you can unpack the meals and pop them in your fridge. If you need any help with recycling the packaging, you can check out our instructions here.