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Product Q&A

Seller Information

Seller Information

Seller

DeBranded

Ship-From Address

Petaling Jaya, Selangor

Return/Exchange Address

Petaling Jaya, Selangor

Notice on Return/Exchange

Terms and conditions:Should your item arrive damaged, incurred during the transit process, you must bring all the items contained in that shipment including all packaging to make a claim at the nearest Pos Laju office within 48 hours of receiving the goods. PosLaju will not entertain any claims made after 48 hours, and if you fail to make a claim within the stipulated timeframe, we will not be held responsible and no claims for reimbursement will not be entertained.

Colour:The colour of the physical item might be slightly different with the picture illustrated.Specification: Please read the item details provided on each listing carefully before ordering.If in doubt, please contact the seller prior to purchase. If the item you require is out of stock, we will contact you and you may either opt for a refund, replace with another item or wait for the new stock to arrive.We will check and ensure all items are in good condition before sending out.Prices, specifications, information and availability of products are subject to change without prior notice.Please note that all items sold are checked and tested prior to postage. Returns will only be accepted on faulty item(s) reported within seven (7) calendar days, counted from the date the merchandise is signed for, signed date inclusive.Returned item(s) must be unused in its original condition with original packaging intact. Delivery Charges (if applicable) are non-refundable. Buyer pays the delivery for returning any items.Prior to any exchange, please email karen@debranded.com.my for return address and return procedure. Where necessary, a photo of the physical fault/damage with detailed explanation should be included. If it is found that the item returned is not defective; or is defective due to inappropriate use by the buyer, no exchange will be entertained and buyer will have to pay for the delivery incurred to return the item to them. We reserve the right of the final decision on all disputes.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.