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News : Clinic Moves to 1-800 Appointment Line Number Only

#contactcenterworldFort Rucker, AL, USA, Feb 4, 2016 -- Lyster Army Health Clinic is taking proactive steps to make sure beneficiaries are able to continue making their healthcare appointments in a quick and timely fashion.

Recently, some beneficiaries have encountered busy signals or dropped calls when calling the local LAHC phone number. For this reason, beneficiaries will now be directed to call the appointment line to cancel or make new appointments.

"When LAHC switched to the Verizon Call Center in September 2015, the system was forwarding patients who called in on the 255-7000 line to the 1-800-261-7193, causing longer than normal wait times, as well as dropped calls, which forced patients to call back several times to schedule an appointment," said Capt. Ryan Schiel, chief of managed care at LAHC.

"The 1-800 phone number has always been in addition to the local number," said Schiel. "We are completely phasing out the 7000 number as the main appointment line and will only offer the 1-800 phone line for appointments."Now, when beneficiaries call the 7000 phone line, they will receive an automated message, providing them with directions to call the 1-800 number.

"We understand many people are accustomed to using the local phone number when making an appointment here at Lyster," said Col. Gary Wheeler, LAHC commander. "Our No. 1 priority is taking care of our beneficiaries by providing easy access to their healthcare. This is just one step we’re taking to improve that access to care."

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