This is only way that has worked for me. I’ve had to do it twice now.
1) Push control I (capital i) at the same time.
2) This bring up the settings menu. Click “Updates and Security”
3) In the left hand menu click “Recovery”
4) On the right hand side, click “Get Started”
5) Click “Keep my files and setting”

Then you’re off and running. It will reinstall Windows 10. It will not remove your personal files. It will, however, remove any apps and programs you have installed. So, if I were you, I’d make a list of what programs you have installed and what bookmarks you have on whichever internet browser you use so that you reinstall them after Windows is done reinstalling itself. If you understood that, welcome to the Geek Club.

I don’t have any games loaded on to my computer so I can’t confirm if it removes those. I know it did remove Microsoft Office, Adobe Reader, Skype, my WordPress App, and Norton Security.

After upgrading my laptop does not shit down properly I have to actually leave my finger on the button to shut it off because my wifi light stays on as if it were in sleep mode and I’ve spoke to someone from HP and they did it through a share screen type of help on the computer for me and it helped but then it went and did it again so i dont know what’s going on but my laptop runs fine for everything else.

The released the stupid thing to us before it was done so we get to be the guinea pigs and tell them what doesn’t work. Good thing it was free or it wouldn’t be worth the box it was shipped in. Fortunately, mine isn’t that big that big of a problem. Just a major nuisance.

Aww man I’m sorry to hear that do u know anything about the issue I’m having with it shutting completely down and not leaving my wifi light on ? It shuts down but leaves the light on and stays on but I can hear my fan still running like if it’s on sleep mode 😣

I had that problem, too! That laptop died recently (from related/unrelated causes?). But it was driving me nuts. I’d keep reminding my husband to press the button down or it wouldn’t shut down…yes, it will, he said…then it didn’t, and I had to fix it, so many times. Glad to know it wasn’t just me!

Do a clean install instead of an upgrade. Yes, you have to backup your personal stuff, re-install your apps, etc, but it works much more stable in the long run. Upgrades on OS’s are usually a bad idea.
Windows 10 runs very smooth on my desktop (which actually IS an upgrade :p). My laptop does have an issue that it hangs after it goes to sleep and I can’t bring it back up. I have to power it down with the power button and restart. This seems to be a known issue with Intel’s Management Engine but I haven’t been able to fix it. I just don’t let my laptop go to sleep anymore.

Well hello, SB! That’s my next step. This is my second time in as many months having to correct this problem. I’ll give a couple more chances. I don’t have that much on my computer, fortunately. I just use it for mail and blogging and the occasional video edit for the kids. But it does look like a clean install will be in my foreseeable future if this keeps up. There seems to be so many problems with 10. Good thing it was free!

I have been asking my hubby whether I should upgrade and his response is always –

It’s free for a reason. They get everyone to download it now as a test run. They want you to find the glitches and complain about them. Once all of them have been ironed out, then they’ll start charging you an arm and a leg to get it.

Yeah, real funny, Stacey 😉 I had no intention of upgrading for exact same reason your hubby explained. It’s free for a reason. I’ll consider myself lucky if this is my worst problem with Windows 10. Other’s have had worse problems.

I have upgraded to Windows 10 and have had no problems with it. but then again I installed a brand new hard drive in my laptop, loaded Windows 8.1 on it, and upgraded from there so it was upgraded on a brand new clean hard drive.

I changed over to Windows 10 a while back. Mine wouldn’t even get to Start Menu. I would turn it on, then the screen would go white and stay that way. We figured out a way to uninstall it then reinstall it and it fixed the problem. But, like you said, it deleted all of the extra programs and I had to reinstall them. Thankfully, I had the disc still to install Microsoft Office back on. All of my pictures and documents stayed put, thank goodness. 🙂

So happy it kept your files. I told Crash while it was reinstalling that if it deleted all my files I was going to my bed and I was going to cry. He laughed, but I was serious! Like you, I still had the disk to install MS Office, thankfully.