I have a consumer complaint. I spoke to
the salesperson and the manager where I made my purchase and
I still did not obtain a reasonable solution. What else can
I do?

If you have still not found a solution to your consumer
problem, get the number to the firm's headquarters and ask
for someone who will be able to help you. Make sure you keep
records of all phone conversations (including dates and
persons with whom you spoke).

As in every step in the complaint process, remain calm
and stick to the facts.