Appointments

We offer same day appointments to all who request one, this also includes follow-up appointments the same day for parents who are still concerned about an unwell child. On contacting the surgery, patients will be advised of the time for the next available routine appointment or offered same day appointment or telephone consultation if appropriate.

Please consider carefully whether your problem requires an urgent appointment and let us know if you are unable to attend. If you have more than one problem, the doctor may advise you to book further appointments so that your problem can be given appropriate attention. It is likely that you will have to wait if you have requested an urgent appointment.

Book an Appointment Online

To be able to book online, register with Patient Access. Online appointments are only available to see a doctor.

We will expand the number of appointments available for online booking according to demand.

We reserve the right to refuse or withdraw access to online appointments for patients who frequently fail to attend.

Reception Times

Telephone lines are open Monday to Friday 8:00am – 6.00pm (except every Wednesday between 12pm and 2pm).

Outside of these times, your call will be diverted to NHS 111

Practice Nurse Appointments

Monday to Friday 8.30am – 12 noon 2.00 – 6.00pm

A limited number of appointments are available from 7.30am

Healthcare Assistant Appointments

Monday, Wednesday and Friday 9.00am – 12.30pm

A limited number of appointments are available from 7.30am

Urgent Problems & Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (999) before calling the surgery.

We offer same day appointments to all who request one, this also includes follow-up appointments the same day for parents who are still concerned about an unwell child. On contacting the surgery, patients will be advised of the time for the next available routine appointment or offered same day appointment or telephone consultation if appropriate.

Please consider carefully whether your complaint requires an urgent appointment and let us know if you are unable to attend. If you have more than one problem, the doctor may advise you to book further appointments so that your problem can be given appropriate attention. It is likely that you will have to wait if you have requested an urgent appointment.

Home visits are provided for housebound patients only. Please advise the surgery as early as possible if you think you need a visit, ideally before 10.30am.

Telephone Appointments

Urgent telephone consultations are available on the day with the on-call doctor by contacting reception.

Telephone consultations with a doctor of your choice can be requested for non-urgent follow-ups or queries that don’t require examination. Please leave up-to-date contact details and availability with reception or use the online contact form. The doctor will call back at a mutually convenient time. Please note that the caller ID may not be displayed if we ring you back.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Non Emergecy Patient Transport Service (NEPTS)

This service is available for patient who, due to a medical condition, cannot make their own way to NHS appointments at local hospitals or treatment centres.

Fit Note

If you have been off work sick for seven days or less your employer can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

Many employers have their own self-certification forms. If your employer doesn’t have their own form, instead they may use an Employee’s Statement of Sickness form, which may be downloaded here.

If you have been off work sick for more than seven days you will need to request a Statement of Fitness to Work (fit note) from your GP using this form.

The fit note allows your doctor to provide more information on how your condition affects your ability to work. It may suggest ways in which you can return to work, for example, changes to your working hours or different duties for a temporary time. This will help your employer to understand how they might be able to help you return to work sooner. You and your employer will be able to talk about how this will benefit your return to work.