service delivery

With growing adoption of container ecosystems, Kubernetes and OpenShift are becoming easy and popular choices for enterprises today. This webinar will look at the bigger picture by exploring all the components necessary to deploy a production-ready container-based application.
Register to watch this webinar to:
Review how containers and microservices have changed traditional application delivery
Take a deeper look into application service deployment considerations in Kubernetes
Understand the 'North-South' and 'East-West' nature of microservices
Learn how the Avi fits into this ecosystem - working either alongside or replacing Kube-proxy
To register to watch this webinar, simply fill out the form on this page.

Securing web applications in the AWS cloud environment relies on the cloud service provider and the customer working
together in a shared responsibility model. Effective security for web applications on AWS requires full visibility into the
environment in which the apps live, while also proactively monitoring for attacks without causing delays in application
development and delivery. For some customers this may be a challenge due to limited personnel resources or expertise.
This is where Alert Logic can help. We will automatically show you why, where, and how to respond to vulnerability
findings and provide you with short- and long-term recommendations to stop active attacks.
To help guide the way, following are key considerations for providing sound web application security running on the AWS
cloud.

ServiceNow streamlined your workflows, now how do you make them more secure? With SailPoint, you can securely get your users what they need when they need it by adding identity management to your workflows. Download the PDF.

The “last mile,” that tricky distance from final transit hub to customer has long been a logistical, management and customer service challenge for delivery service providers. Today, pen and paper just aren’t enough to get business operations where they need to be. With increased delivery volume and customer expectations, the bar is being set higher and higher. Delivery service providers need the right tools to execute a flawless last mile routing strategy and stand out from the competition.

The healthcare industry has been affected by disruption and the need for healthcare innovation. Legislative, market, and technology pressures make it imperative for healthcare organizations — including hospitals and health systems, payers, and life sciences companies — to become more agile.
IT teams in the industry are considering a microservices-based architecture as a means of accelerating healthcare innovation and increasing project delivery speed. MuleSoft research suggests that application development productivity increases of up to 10x are possible. Healthcare specifically stands to benefit from this architectural paradigm.
This whitepaper will address:
Why microservices matter for healthcare IT teams and for healthcare innovation
Design principles for a microservices architecture
How Anypoint Platform can help you implement microservices best practices

Financial services has seen more disruptive technologies introduced over the past three years than any other industry. To meet customer expectations for on-demand delivery, banks must look beyond digitizing existing services and establish open banking platforms for connected digital services.
Read this whitepaper to learn:
Three strategic mindsets that drive digital transformation in banking.
A four step strategy for building an Open Banking digital platform strategy with APIs.
How one global top tier bank developed a digital platform to transcend disjointed customer experiences.

United Kingdom (U.K.) citizens expect fast, connected, and seamless experiences. Government bodies face a growing delta between citizen’s expectations of experience and the reality of how quickly they can deliver now that sophisticated private sector customer experiences are the new standard. Legacy IT stacks, budgetary constraints, and inflexible core systems are only a few of the hurdles government face to overcome the digital transformation imperative.
By moving beyond point-to-point integration and embracing reusable microservices, government can increase the speed of delivery without compromising security.
Read this whitepaper to learn:
Why U.K. government must move beyond point-to-point integration.
How API-led connectivity support microservices adoption in government.
How government IT teams can use MuleSoft’s Anypoint Platform to better execute against their digital transformation agenda.

How do you replicate the speed and flexibility of the public cloud within your own IT team? This white paper will show you how automation can help to accelerate IT service delivery and improve time to market.

It’s no secret financial services organizations own and operate legacy solutions. Some of these
core processes are front and center, meeting customer needs; others are in the middle, supporting
account handling operations; and still many more are in the back-office, handling data and managing
analytics. The challenge for financial leaders is to ensure these traditional systems don’t prevent
the delivery of great digital experiences now and into the future.

In the early years of software development, you would often design it, build it, and
only then think about how to secure it.
This was arguably fine in the days of monolithic applications and closed networks,
when good perimeter-based protection and effective identity and access management
would get you a long way towards minimising the risk. In today’s highly connected,
API-driven application environments, however, any given software component or
service can be invoked and potentially abused in so many different ways. Add to this
the increasing pace of change through iterative ‘DevOps-style’ delivery and ever-faster
release cycles, and many understandably assert that security management and
assurance nowadays needs to be an ongoing and embedded part of the development
and delivery process.

Customers have grown accustomed to high speeds and reliable connectivity. One second of network delay when accessing website, mobile app, or application service can increase your bounce rate and even decrease your customer’s trust in your brand.
The typical business pain points per the above scenario are always like:
Latency – While, latency problems caused by geographic distance are impossible to solve on the public Internet;
Availability – Packet loss and complaints from customers can prevent you from increasing your user base;
Cost - The growth of your user base and your business needs both outpace your IT budget.
Security - Connections over the public Internet are vulnerable to DDoS attacks and other threats.
This whitepaper describes:
• Challenges that Magic Video faced before implementing Alibaba Cloud’s solutions
• How Alibaba Cloud’s solutions help Magic Video build a global hybrid enterprise network, accelerate content delivery of the application, and maximize bandwidth?

Financial services companies migrating to the cloud often need to optimize their infrastructure for innovation and agile delivery. International payments provider, OFX, accomplished this with Rackspace Fanatical Support for AWS, to successfully re-architecture its systems when its application portfolio was migrated from a colocation environment to a highly secure, compliant and scalable environment, on a managed AWS platform.

Modern application architectures such as microservices are changing the way that modern enterprises run their infrastructure.
Enterprises have become application-centric, investing significant effort and resources on continuous delivery goals and DevOps
practices to achieve automation of routine IT and operations tasks. And now with the emergence of containerized applications, it
is critical to re-evaluate how application services are provided across data centers and multiple cloud environments.

Software-defined architectures have transformed enterprises to become more application-centric. With application owners
seeking public-cloud-like simplicity and flexibility in their own data centers, IT teams are under pressure to reduce wait times to
provision applications.
Legacy load balancing solutions force network architects and administrators to purchase new hardware, manually configure
virtual services, and inefficiently overprovision these appliances. Simultaneously, new infrastructure choices are also enabling IT
teams to re-architect applications into autonomous microservices from monolithic or n-tier constructs. These transformations
are forcing organizations to rethink load balancing strategies and application delivery controllers (ADCs) in their infrastructure.

Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.

Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”

The Twelve ITSM Providers that Matter Most—and How they Stack Up
Forward-thinking IT teams know that to maintain a seat at the table, their approach to service management must transcend traditional silos. In Forrester's report, you’ll receive valuable analyst insight into which of the twelve market-leading service management tools can best support not only your current ITSM requirements, but also your initiatives to extend and improve service delivery across the business.

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
• Europe

Key Findings
Service-centric cloud ERP solutions have matured and are increasingly being adopted by midsize and large organizations.
Many vendors offer service-centric cloud ERP, but their suitability varies by organization size, geographic presence and industry.
An emerging competitive differentiator is vendors' delivery of "packaged" integration, which enables customers to loosely couple their cloud ERP products with professional services administration (PSA), CRM and other vertical-specific applications.
Cloud-based service-centric solutions now offer feature-parity with, and the same functional depth as, established on-premises solutions.

Healthcare IT is in the midst of a revolution. Far from its leaky-ceiling basement beginnings, healthcare information technology (HIT) is now a strategic business differentiator with a key to the executive washroom. Challenged to innovate new patient and provider application services while maintaining traditional client-server applications, HIT teams are seeking ways to ensure investments in the management and maintenance of traditional systems don’t prevent the delivery of new digital experiences now and into the future.
To find out more download this eBook today.

It’s no secret financial services organizations own and operate legacy solutions. Some of these core processes are front and center, meeting customer needs; others are in the middle, supporting account handling operations; and still many more are in the back-office, handling data and managing analytics. The challenge for financial leaders is to ensure these traditional systems don’t prevent the delivery of great digital experiences now and into the future.
To find out more download this eBook today.

Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases IT’s delivery capacity, making businesses more agile.
Read this whitepaper to learn:
An overview of the challenges insurers are facing in the industry.
How a new IT operating model – API-led connectivity – allows IT teams to unlock data from legacy systems and drive reuse across the enterprise.
Strategies for using APIs to create a single view of the customer and build connected customer experiences.

Evolving citizen and constituent expectations have created the imperative for government to digitally transform. Delivering on digital transformation grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT) forces IT teams to rethink how to best deliver projects to their constituents and deliver on their mission.
Microservices have emerged as a means through which government IT teams can increase project delivery speed without compromising on security. This whitepaper discusses the role microservices can play in government, and how API-led connectivity helps agencies to more effectively and securely implement a microservices architecture.
Readers will learn:
Why government IT teams must move beyond point-to-point integration
How API-led connectivity supports microservices adoption in government
How government can use MuleSoft’s FedRAMP In Process integration platform to rapidly develop APIs and microservices