Customer Reviews of Champion Ford Lincoln

This is my second car I've bought from Champion Ford- Rockingham and both times I had outstanding service. The first purchase was great, but in terms of making my time there short, and getting me a great deal, they were awesome. I walked in- signed a few things, and drove home in my new Ford Escape. I couldn't be happier. Thank you all.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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18 Reviews

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service Rating

Outstanding Service Manager

by ESamuelIII on 04/03/2018

The staff at Ford has always been like an extended family, during and after business hours. I enjoy their professionalism and their commitment to service. Special kudos to Pat Jordan, the service manager, who was able to make the most of a plausible solution from a bad situation, thank you, and thanks to the team at Champion Ford.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Second-time Buyer

by pdavis39 on 03/07/2018

This is my second car I've bought from Champion Ford- Rockingham and both times I had outstanding service. The first purchase was great, but in terms of making my time there short, and getting me a great deal, they were awesome. I walked in- signed a few things, and drove home in my new Ford Escape. I couldn't be happier. Thank you all.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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service Rating

Vehicle maintenance

by Jessie83 on 02/02/2018

I drive an hour away just to get my vehicle serviced at champion. Ive been coming here for years and the guys in the service dept always make sure Im taken care of. They do an awesome and thorough job on my vehicle every visit. Great place to come to because they treat you like family.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Ronnie's Escape

by Ronnie2014Ford on 12/03/2017

Excellent service which exceeded expectations.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Review

by woodeye on 12/03/2017

Satisfied with service performed. Would use Campion for routine servicing if they had nitrogen to replenish tire pressure.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

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service Rating

Recognition of Outstanding Service

by DrBobbie on 09/01/2017

I would like to commend two people who helped me with a problem I had. These two people are Tyree (Parts) and Jamie (Service). What I like most is the manner in which they make me feel comfortable with bring my vehicle in to be serviced. Tyree, especially knows how to make a negative situation into a positive. When I come in, I always am glad to see them because I trust them to do what is right. Their actions and word have proven to me that they care about the customer FIRST.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

very satisfied

by rollingriver on 08/15/2017

As always, I could not have asked for better, more
professional service and attention. Have never
been disappointed here.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Great Service and friendly servicemen

by CeJay1329 on 03/31/2017

I was very impressed with the professionalism of both Tommy and Pat. My truck was out of alignment and the machine used to perform this task had not been updated to align my F-150 due to the installed options on the vehicle. Both Pat and Tommy stayed on top of this issue to get a rep down to upgrade the machine. They ensured the job was done right the first time instead of just letting it go. I deeply appreciate the concern, friendly service, honesty and quality of work performed by the service department personnel. Job well done!! I also have to add that Tommy is a great asset to the Champion Ford family!!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

FANTASTIC SERVICE

by ohiobill on 03/29/2017

Fast service and the best car wash and interior clean up of any dealership yet.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Another very fine service experience

by rollingriver on 01/21/2017

I continue to enjoy only the best, most professional service from Champion's fine staff.
From Advisors to Service Mgr to Technicians,
they are 'tops' !

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

10

by greeneyes on 01/05/2017

Very Pleased with service.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

New Car Buyer

by Bettyboo on 01/03/2017

I was very impressed with the salesman's professional ethics and manners. He was knowledgeable of all aspects and made my decision in buying a new car from the dealership very easy. Yes, I would recommend Champion Ford to others.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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service Rating

great job!!

by ReggieR on 11/30/2016

got me in & out as promised!!....awesome team!!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

A Satisfied Customer

by bertmh7 on 09/12/2016

Overall I'm completely satisfied with the service and courtesy of the Champion Ford dealership in Rockingham, NC. I've tried other dealerships even within the Ford chain, but Rockingham is the very best. I've always enjoyed the servicing and the attention I've been given by the excellent crew operating the dealership.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Great

by Biggdaddys1300 on 05/19/2016

Great work done by all involved.
Big thanks to Tony my sales rep and Allen the service manager.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

My Service Visit

by warner0128 on 11/19/2015

Champion Ford is a great place to have your service work done. Trish and Dorien always are very friendly and get me right in and out. They are focused and very informative with me when it comes to explaining my service work performed. I would recommend any and every Ford vehicle owner within the area to consider giving them a try. Champion Ford is local and family friendly!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Unexpected Visit

by lillianc1 on 05/02/2015

Traveling through the area on a business trip north, and after car broke down, I was towed to this dealer, On the phone prior to arrival I explained my situation with Service Department's Linda. I asked about rental cars and she told me they used an in town company. When we arrived, the rental company was waiting for us, Linda had called them for us, She came to meet us at the tow truck, referring to me by name, had the paperwork started, and got us on our way within minutes. She gave us an estimate, and said she would call after the service department diagnosed the car. She called within hours and told us what was wrong, cost and time frame. We authorized the repairs and told her we would pick up the car the next day, on our way back home. When I arrived the next day, she saw me, went and pulled the car around, and had my service ticket ready. In this day and age of hurry up, she and Champion went beyond for me and my son. The icing on the cake, Linda gave me a hug when I leaving, and thanking me for my business. Five stars just isn't enough. Thank you.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Salesmen Lie

by boo153 on 06/24/2010

Have everything in writing before you ever go. They will wait until the very last minute to say, "Oops, the rebate I said you were qualified for? I was wrong. So sorry, you are now out $500." the are also incapable of accepting a credit card for even as much as Walmart can. Then they will offer you bonuses and weeks later tell you they were wrong again. Sorry, you are out that money too."
Dishonest!