Fully Managed IT

Whether clients rely on RFA to provide comprehensive technology support for their firms or leverage our expertise to complement their existing IT staff, we work side-by-side with hundreds of clients to keep their infrastructure running smoothly. We understand that our clients require customized support to meet their needs, which is why we carefully screen and train all technicians on client-specific requirements. RFA’s IT support is designed to function as an extension of your team, available whenever assistance is required.

Elements of RFA’s managed IT services:

Around-the-clock help desk staffed with trained technicians in our offices

Maintenance of infrastructure elements, including patches, warranties and licenses

On-site assistance at office, home office and remote locations, centrally managed from RFA’s service desks in New York and London

Disaster Recovery Technology

Ensure your firm is prepared to continue operating throughout interruptions both brief and extended with the right technology and planning. Disaster recovery (DR) platforms, business continuity planning (BCP) and backup solutions work side-by-side to keep your data safe and your team functioning.

Disaster Recovery Technology

RFA provides hosted and dedicated disaster recovery (DR) platforms that can provide a real-time replica of your production technology environment in a secure, off-site data center. Access the DR environment when power outages, extreme weather, hardware failure and other disruptions impact your business.

Business Continuity Planning

When a crisis strikes, employees must have a clear plan for where to work and how to execute mission-critical tasks. Employee notification systems, detailed continuity plans and awareness seminars keep your firm informed and calm when the unexpected occurs. RFA’s DR/BCP team provides consulting services that analyze your business functions and recommend best practices to help you weather disruptions.

Backup and Restore

When production data is lost or damaged, it’s vital to have a reliable backup solution that is flexible and simple to restore. RFA’s Data Vault offering is an off-site backup solution that archives data on a scheduled basis to provide a static copy of important files. This data can be restored via user-administered console or by RFA personnel through our 24/7/365 service desk

Cyber Security

Threats to your firm’s data can come from a variety of sources, and they are designed to avoid detection while they compromise your most confidential data. RFA offers a complete portfolio of solutions that work together to secure your data and prevent cyber-attacks.

Staff training—keep employees up to date on the latest threats and how to prevent compromising data to spear-phishing attacks

Policy and procedure consulting—comprehensive policies for every aspect of cybersecurity, from prevention through response to data breach

Project Services

RFA’s staff of certified engineers has the expertise to manage your next technology project. From implementations to upgrades, integrations to migrations, our experts will guide you through every step of the process. We employ road-tested best practices that keep our clients informed and our projects on-time and on-budget. Contact us and find out how we can assist in your next technology upgrade or implementation.
RFA’s project team consists of dedicated staff who provide comprehensive management. From kick-off to completion, RFA’s project services engineers are with you every step of the way.
RFA has delivered complete network designs for new firms as well as firm relocations, managing every element of the process. Our services include:

New office establishment

Relocation

Satellite office setup

Network expansion

Project and vendor management

Unified Communications

Businesses demand full-featured communication systems that go beyond traditional telephony and voicemail. RFA employs a team of certified professionals who provide clients at organizations large and small with sophisticated, feature-rich solutions to facilitate communications between colleagues, teams and offices. Our areas of expertise include:

Mobile Solutions

Today’s workplace extends beyond the traditional office, and professionals require tools that allow them to access information and collaborate on files. RFA provides a complete set of solutions that free users to work from any location, on a range of devices.

Mobile file access empowers employees to work on files located behind the corporate firewall either through a web browser or via a mobile device application. View, edit and save data from a range of platforms, all without sensitive documents leaving your servers.

Mobile device management provides a solution that keeps corporate data secure while allowing employees the freedom to use their smartphone of choice. Easily enroll, configure and secure devices to ensure appropriate access to your firm’s data.

Unified communications systems combine all the features found in traditional voice and telephony configurations with the ability to receive calls from mobile phones.

Fully Managed IT

Whether clients rely on RFA to provide comprehensive technology support for their firms or leverage our expertise to complement their existing IT staff, we work side-by-side with hundreds of clients to keep their infrastructure running smoothly. We understand that our clients require customized support to meet their needs, which is why we carefully screen and train all technicians on client-specific requirements. RFA’s IT support is designed to function as an extension of your team, available whenever assistance is required.

Elements of RFA’s managed IT services:

Around-the-clock help desk staffed with trained technicians in our offices

Maintenance of infrastructure elements, including patches, warranties and licenses

On-site assistance at office, home office and remote locations, centrally managed from RFA’s service desks in New York and London

Disaster Recovery Technology

Ensure your firm is prepared to continue operating throughout interruptions both brief and extended with the right technology and planning. Disaster recovery (DR) platforms, business continuity planning (BCP) and backup solutions work side-by-side to keep your data safe and your team functioning.

Disaster Recovery Technology

RFA provides hosted and dedicated disaster recovery (DR) platforms that can provide a real-time replica of your production technology environment in a secure, off-site data center. Access the DR environment when power outages, extreme weather, hardware failure and other disruptions impact your business.

Business Continuity Planning

When a crisis strikes, employees must have a clear plan for where to work and how to execute mission-critical tasks. Employee notification systems, detailed continuity plans and awareness seminars keep your firm informed and calm when the unexpected occurs. RFA’s DR/BCP team provides consulting services that analyze your business functions and recommend best practices to help you weather disruptions.

Backup and Restore

When production data is lost or damaged, it’s vital to have a reliable backup solution that is flexible and simple to restore. RFA’s Data Vault offering is an off-site backup solution that archives data on a scheduled basis to provide a static copy of important files. This data can be restored via user-administered console or by RFA personnel through our 24/7/365 service desk

Cyber Security

Threats to your firm’s data can come from a variety of sources, and they are designed to avoid detection while they compromise your most confidential data. RFA offers a complete portfolio of solutions that work together to secure your data and prevent cyber-attacks.

Staff training—keep employees up to date on the latest threats and how to prevent compromising data to spear-phishing attacks

Policy and procedure consulting—comprehensive policies for every aspect of cybersecurity, from prevention through response to data breach

Project Services

RFA’s staff of certified engineers has the expertise to manage your next technology project. From implementations to upgrades, integrations to migrations, our experts will guide you through every step of the process. We employ road-tested best practices that keep our clients informed and our projects on-time and on-budget. Contact us and find out how we can assist in your next technology upgrade or implementation.
RFA’s project team consists of dedicated staff who provide comprehensive management. From kick-off to completion, RFA’s project services engineers are with you every step of the way.
RFA has delivered complete network designs for new firms as well as firm relocations, managing every element of the process. Our services include:

New office establishment

Relocation

Satellite office setup

Network expansion

Project and vendor management

Unified Communications

Businesses demand full-featured communication systems that go beyond traditional telephony and voicemail. RFA employs a team of certified professionals who provide clients at organizations large and small with sophisticated, feature-rich solutions to facilitate communications between colleagues, teams and offices. Our areas of expertise include:

Mobile Solutions

Today’s workplace extends beyond the traditional office, and professionals require tools that allow them to access information and collaborate on files. RFA provides a complete set of solutions that free users to work from any location, on a range of devices.

Mobile file access empowers employees to work on files located behind the corporate firewall either through a web browser or via a mobile device application. View, edit and save data from a range of platforms, all without sensitive documents leaving your servers.

Mobile device management provides a solution that keeps corporate data secure while allowing employees the freedom to use their smartphone of choice. Easily enroll, configure and secure devices to ensure appropriate access to your firm’s data.

Unified communications systems combine all the features found in traditional voice and telephony configurations with the ability to receive calls from mobile phones.

Enterprise Quality Technology

At RFA, we provide enterprise-quality technology that empowers our clients to focus on their core business. Whether our clients require on-site or cloud-based solutions, telephony or data systems, fully-managed IT or targeted project consulting, RFA has the expertise to meet the industry-specific needs of the hedge funds, private equity funds, fund of funds, private wealth management and investment management firms that we serve.

RFA is a full-service solution provider and we offer our clients around the globe the latest technologies, all supported by fast and targeted service delivered by our team of certified IT consultants.