Talk to customers on Viber using Smooch

Message customer without writing code

You can start chatting with customers on your website or over any supported channel by connecting pre-built integrations, with no code required. Smooch’s growing messaging ecosystem lets you respond from your existing software, turn on chatbots, and more.

Pre-integrated software

Smooch is already integrated with your favorite tools and platforms: manage conversations at scale with Zendesk or Front, automate scripted flow with Motion.ai, or collect payments using Stripe. Once up and running, get notifications and reply from Slack or analyze conversations using Dialog.

Web chat plugins

Run your channels on Smooch

Smooch manages all of your messaging channels so you can focus on your customers. Connect to a variety of channels through a single unified API or using our dashboard. Always have support for any messaging channel feature you may need, and let Smooch handle the rest.

Smooch auto-updates to add new platforms and features

A single unified API

You don’t need to become an expert in every messaging channel or capability on the market to enable your product with all of the channels that your customers demand. With one unified API, you’ll gain access to the richest features across the broadest set of channels.

Constantly improving

Benefit from rich message types, channel abstractions, regular feature updates and delivery issues handled for you. You’ll continuously have access to new channels like Messenger or Viber, new features like carousels, and not have to worry as API’s change and adapt, all with no effort on your part.

Reliability and visibility

Not all messaging channels provide the same service levels, visibility or support. Smooch’s highly available cloud infrastructure is designed from the ground up to ensure every message gets delivered and gives you the visibility over the entire system you need to support your customers.

Go to market fast

Build and manage every aspect of customer conversations on web, mobile or in social messaging apps. Save the heavy lifting but keep full control with powerful API to implement any B2C messaging use case.

The smart choice for messaging

Smooch provides you with everything you need out-of-the-box to deliver the best messaging experiences.

Fast and cost-efficient

Grow your business by adding messaging to your product in weeks instead of months, at a fraction of the cost.

Elegant abstraction

A single API for all channels and features, saving you precious development time and a lot of headaches.

Future proof

Continuous access to the latest and richest features, on all of the channels you need, today and in the future.

Predictable

Protect yourself from unreliable, and constantly changing platform APIs. Stay up, even when others are down.

Robust message delivery

A 99.95% uptime SLA with 24x7 monitoring and alerting. Our entirely cloud-based architecture designed for large scale and reliability ensure messages are always delivered and never lost, even when channel APIs are not performing.

Deep expertise and support

We’re here to help and grow your business. Our world-class engineering team is constantly obsessing upon every aspect of our platform. We’re on the forefront of the messaging space so you don’t have to be.