Single Courses

Select courses are available for members to purchase. There's no monthly subscription fee required and
members have unlimited access to the course for three months. All courses completed recognize the member
with a Certificate or Badge of Participation that can be shared with your colleagues and/or employer

Details

The Google Courses library is a new and developing course library for Global Classroom.

Number of online courses: 7

Course Title

Price

Description

Google AdWords: Campaigns

Free!

Google AdWords is a powerful advertising tool that lets you create advertising campaigns. The videos in this Google Video Tutorial Series course will get you started using creation tools in Google AdWords.

Google AdWords is a powerful advertising tool that lets you create advertising campaigns. The videos in this Google Video Tutorial Series course will get you started using creation tools in Google AdWords.

Enrollments: 25
$0.00
1788

Google AdWords: Key Tools

$15.00

In Google AdWords, users can use the Display Planner tool to plan their next display campaign. The videos in this Google Video Tutorial Series course will get you started using creation tools in Google AdWords.

In Google AdWords, users can use the Display Planner tool to plan their next display campaign. The videos in this Google Video Tutorial Series course will get you started using creation tools in Google AdWords.

Enrollments: 0
$15.00
1788

Google AdWords: Keywords

$15.00

Google AdWords is a powerful advertising tool that lets you create advertising campaigns. The videos in this Google Video Tutorial Series course will get you started using Keywords to enhance campaign creation tools in Google AdWords.

Google AdWords is a powerful advertising tool that lets you create advertising campaigns. The videos in this Google Video Tutorial Series course will get you started using Keywords to enhance campaign creation tools in Google AdWords.

Enrollments: 0
$15.00
1788

Google AdWords: The Basics

$15.00

Google AdWords is a powerful advertising tool that lets you create advertising campaigns. The videos in this Google Video Tutorial Series course will get you started with the basics of using campaign creation tools in Google AdWords.

Google AdWords is a powerful advertising tool that lets you create advertising campaigns. The videos in this Google Video Tutorial Series course will get you started with the basics of using campaign creation tools in Google AdWords.

Enrollments: 0
$15.00
1788

Google Analytics: Dashboards and Interfaces

$15.00

Google Analytics is a powerful tracking and analysis tool that allows users to monitor and follow their website’s activity. The videos in this Google Video Tutorial Series course will get you started creating and using Dashboards for your web...

Google Analytics is a powerful tracking and analysis tool that allows users to monitor and follow their website’s activity. The videos in this Google Video Tutorial Series course will get you started creating and using Dashboards for your web...

Enrollments: 0
$15.00
1788

Google Analytics: Getting Started

$15.00

Google Analytics is a powerful tracking and analysis tool that allows users to monitor and follow their website’s activity. The videos in this Google Video Tutorial Series course will get you started using tools in Google Analytics.

Google Analytics is a powerful tracking and analysis tool that allows users to monitor and follow their website’s activity. The videos in this Google Video Tutorial Series course will get you started using tools in Google Analytics.

Enrollments: 0
$15.00
1788

Google Analytics: Reports

$15.00

Google Analytics helps users track visitor activity on specific pages of their website. The videos in this Google Video Tutorial Series course will get you started creating reports to track website activity in Google Analytics.

Google Analytics helps users track visitor activity on specific pages of their website. The videos in this Google Video Tutorial Series course will get you started creating reports to track website activity in Google Analytics.

Welcome to the HR Compliance Course Catalog. The Compliance courses have all been developed in partnership with legal experts in harassment prevention, bullying, business ethics, PCI compliance and intellectual property. All HR Compliance courses in the catalog are video-rich and engage the user with interactive course content.

Number of online courses: 14

Course Title

Price

Description

Bullying and Violence in the Workplace

$10.00

This course seeks to help employees understand the circumstances that can trigger violence in the workplace and to offer strategies for preventing the escalation of conflict. According to the Bureau of Labor Statistics, in the US, 17% of the 4,609...

This course seeks to help employees understand the circumstances that can trigger violence in the workplace and to offer strategies for preventing the escalation of conflict. According to the Bureau of Labor Statistics, in the US, 17% of the 4,609...

Enrollments: 8
$10.00
1789

Code of Conduct Awareness

$15.00

A company's Code of Conduct is a key part of its ethical framework. Outlining an organization's key ethical principles and providing guidance on the expected standards of behavior for employees, the Code serves as an important resource for employe...

A company's Code of Conduct is a key part of its ethical framework. Outlining an organization's key ethical principles and providing guidance on the expected standards of behavior for employees, the Code serves as an important resource for employe...

Enrollments: 1
$15.00
1789

Compliance - Understanding the Americans with Disabilities Act (ADA)

$15.00

This module differentiates between traditional transactional HR and transformational HR, revealing the importance of involving HR in organizational strategy. It will show you how to move your HR function into a more transformational role and how t...

This module differentiates between traditional transactional HR and transformational HR, revealing the importance of involving HR in organizational strategy. It will show you how to move your HR function into a more transformational role and how t...

Enrollments: 1
$15.00
1789

I-9 Compliance: Verifying Employment Eligibility of US and Non-US Citizens

$15.00

Many people come to the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigr...

Many people come to the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigr...

Enrollments: 0
$15.00
1789

Intellectual Property Overview

$15.00

Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function eff...

Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function eff...

Enrollments: 0
$15.00
1789

PCI Compliance Essentials

$15.00

The payment card industry (PCI) is booming with people using credit and debit cards with increasing frequency for all sorts of transactions, every day. The prevalence of credit and debit card usage creates opportunities for fraud, theft, privacy v...

The payment card industry (PCI) is booming with people using credit and debit cards with increasing frequency for all sorts of transactions, every day. The prevalence of credit and debit card usage creates opportunities for fraud, theft, privacy v...

Enrollments: 12
$15.00
1789

Preventing Harassment and Violence in the Canadian Workplace

$15.00

Overview/Description In recent years, high profile incidents of workplace harassment and violence have heightened employee and employer concerns about safety in the workplace. While the incidents you hear about are often extreme, harassment and vi...

Overview/Description In recent years, high profile incidents of workplace harassment and violence have heightened employee and employer concerns about safety in the workplace. While the incidents you hear about are often extreme, harassment and vi...

Enrollments: 0
$15.00
1789

Sexual Harassment Prevention for Employees

$15.00

Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offenses occur. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional...

Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offenses occur. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional...

Enrollments: 7
$15.00
1789

The Internet, Social Media, and Electronic Communication

$15.00

Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professiona...

Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professiona...

Enrollments: 3
$15.00
1789

Workplace Harassment Prevention for Employees, version 2.0

$15.00

Harassment at work can have a corrosive effect on an organization's culture and can lead to low employee morale, reduced productivity, and even criminal liability. Focusing on the forms of harassment prohibited by federal law, this course will pro...

Harassment at work can have a corrosive effect on an organization's culture and can lead to low employee morale, reduced productivity, and even criminal liability. Focusing on the forms of harassment prohibited by federal law, this course will pro...

Enrollments: 2
$15.00
1789

Workplace Harassment Prevention for Managers

$15.00

Typically, when people hear the term workplace harassment, they think of sexual harassment. But that is just one of the many forms workplace harassment may take. Unlawful harassment is any form of unwanted or unsolicited behavior directed at an in...

Typically, when people hear the term workplace harassment, they think of sexual harassment. But that is just one of the many forms workplace harassment may take. Unlawful harassment is any form of unwanted or unsolicited behavior directed at an in...

Harassment of any type can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of ...

Harassment of any type can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of ...

This module describes how to make these key parts of a presentation – the introduction, support content, and conclusion – memorable and effective. It also explains the purposes for which different presentation aids are used, as well as how to ...

This module describes how to make these key parts of a presentation – the introduction, support content, and conclusion – memorable and effective. It also explains the purposes for which different presentation aids are used, as well as how to ...

Enrollments: 0
$15.00
1790

Delivering a Presentation

$15.00

This module outlines guidelines for handling audience questions – an area most speakers are also very concerned about. After all, how credible the audience finds you can be swayed by how effectively you answer the difficult questions that come up.

This module outlines guidelines for handling audience questions – an area most speakers are also very concerned about. After all, how credible the audience finds you can be swayed by how effectively you answer the difficult questions that come up.

Enrollments: 0
$15.00
1790

Planning a Presentation

$15.00

This course describes how to plan effectively for a presentation by carrying out the three steps to a successful presentation. These include analyzing your audience, organizing your ideas and selecting an appropriate presentation method.

This course describes how to plan effectively for a presentation by carrying out the three steps to a successful presentation. These include analyzing your audience, organizing your ideas and selecting an appropriate presentation method.

Enrollments: 0
$15.00
1790

Preparing to Effectively Communicate at the 'C' Level

$15.00

This module helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips on how to build credibility with the "C" level. It also offers deta...

This module helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips on how to build credibility with the "C" level. It also offers deta...

Enrollments: 0
$15.00
1790

Techniques for Communicating Effectively with Senior Executives

$15.00

This module provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they might be used to convey your message to senior executives. Finally...

This module provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they might be used to convey your message to senior executives. Finally...

Welcome to the Emily Post eLearning Library. Emily Post business etiquette courses set the tone for success by fostering and enhancing professionalism through business etiquette and relationship building. Every course in the Emily Post Library will benefit employees and managers alike, as well as other professionals, who are looking to refresh their skills for personal growth and mentoring. Each course will focus on a specific area of business life: Written communication, Verbal communication, Workplace standards, Meetings, Professional image, Business social, Top ten dining tips, and the 24/7 business professional.

Number of online courses: 1

Course Title

Price

Description

Business Etiquette for Professionals -The Complete Series

$99.00

Corporations repeatedly tell us that employees have the skills to do their jobs, but they are often lacking the personal skills necessary to develop strong positive relationships.
In the first two lessons employees learn the skills and techniques ...

Corporations repeatedly tell us that employees have the skills to do their jobs, but they are often lacking the personal skills necessary to develop strong positive relationships.
In the first two lessons employees learn the skills and techniques ...

Customer Service - Fundamentals: Building Rapport in Customer Relationships

$15.00

This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers' needs, and understanding their feelings by empathiz...

This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers' needs, and understanding their feelings by empathiz...

Enrollments: 3
$15.00
5382

Customer Service - Fundamentals: Confrontation and Conflict

$15.00

This module explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.

This module explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.

This module covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information,...

This module covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information,...

Enrollments: 1
$15.00
5382

Customer Service - Fundamentals: Internal Customer Service

$15.00

This module explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers.

This module explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers.

Enrollments: 0
$15.00
5382

Customer Service - Fundamentals: Shaping the Direction of Customer Service in Your Organization

$15.00

This module explores strategies used to shape the direction of customer service in your organization including defining moments of truth, the creation and implementation of quantifiable service standards and methods of evolving your customer strat...

This module explores strategies used to shape the direction of customer service in your organization including defining moments of truth, the creation and implementation of quantifiable service standards and methods of evolving your customer strat...

This module explores the essential attributes of a creative person. It also describes barriers to creativity and how to overcome these. In addition, it demonstrates how you can enhance your creativity in the workplace.

This module explores the essential attributes of a creative person. It also describes barriers to creativity and how to overcome these. In addition, it demonstrates how you can enhance your creativity in the workplace.

Enrollments: 0
$15.00
6313

Maximizing Team Creativity

$15.00

This module discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team creativity, such as diversity among team members. In addition, it describes team methods for fostering creativity, i...

This module discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team creativity, such as diversity among team members. In addition, it describes team methods for fostering creativity, i...

Enrollments: 0
$15.00
6313

Verifying and Building on Ideas

$15.00

This module covers a variety of techniques used to verify and build on creative ideas. It outlines when to use research and when to use simulations to check the workability of an idea. In addition, it discusses ways to build on ideas effectively.

This module covers a variety of techniques used to verify and build on creative ideas. It outlines when to use research and when to use simulations to check the workability of an idea. In addition, it discusses ways to build on ideas effectively.

The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying...

The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying...

Enrollments: 1
$15.00
8771

Project Management Fundamentals

$15.00

The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully underst...

The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully underst...

Enrollments: 0
$15.00
8771

Project Management Overview (PMBOK® Guide Fifth Edition)

$15.00

Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycl...

Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycl...

Welcome to the Marketing pay-per-course catalog! Here you can purchase individual courses in Marketing.

Number of online courses: 17

Course Title

Price

Description

Analyzing Competitors

$15.00

This module describes a process for developing a competitor intelligence system that enables you to better understand what you're up against and how you can use information about competitors to design your own marketing strategies for maximum effe...

This module describes a process for developing a competitor intelligence system that enables you to better understand what you're up against and how you can use information about competitors to design your own marketing strategies for maximum effe...

Enrollments: 1
$15.00
12248

Conducting an Internal Analysis

$15.00

This module is a self-paced course for sales executives, managers and strategic planners who want to refine their skills for developing and implementing competitive marketing strategies.

This module is a self-paced course for sales executives, managers and strategic planners who want to refine their skills for developing and implementing competitive marketing strategies.

Enrollments: 0
$15.00
12248

Digital Marketing: Getting Discovered by the Customer

$15.00

Search engine marketing (SEM) is the most powerful promotional tool available today, eclipsing many traditional forms of advertising and promotion. Consumers have needs, and an online search for products, services, and information is a first step ...

Search engine marketing (SEM) is the most powerful promotional tool available today, eclipsing many traditional forms of advertising and promotion. Consumers have needs, and an online search for products, services, and information is a first step ...

Enrollments: 2
$15.00
12248

Digital Marketing: Getting to the Customer

$15.00

Classical one-to-many marketing has made way for personalized, individual, and increasingly web-based marketing methods in the digital age. Any company in the world knows that there is no future without marketing your offerings and products on the...

Classical one-to-many marketing has made way for personalized, individual, and increasingly web-based marketing methods in the digital age. Any company in the world knows that there is no future without marketing your offerings and products on the...

Enrollments: 0
$15.00
12248

Digital Marketing: Managing Your Reputation

$15.00

Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impac...

Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impac...

Enrollments: 0
$15.00
12248

Digital Marketing: Partnerships, Sales, and After-sales Processes

$15.00

How can you get your customers – and even other organizations – to boost your impact and sales? This course explains how to forge mutually beneficial partnerships with affiliates who'll publish your interactive ads. It explores how to connect ...

How can you get your customers – and even other organizations – to boost your impact and sales? This course explains how to forge mutually beneficial partnerships with affiliates who'll publish your interactive ads. It explores how to connect ...

Enrollments: 0
$15.00
12248

Marketing Essentials: Introduction to Marketing

$15.00

How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that he...

How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that he...

Enrollments: 0
$15.00
12248

Marketing Essentials: Marketing and Ethics

$15.00

What role do ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and acc...

What role do ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and acc...

Enrollments: 0
$15.00
12248

Marketing Essentials: Place

$15.00

Getting your products and services into your customers' hands is not a simple task, a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote an...

Getting your products and services into your customers' hands is not a simple task, a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote an...

Enrollments: 0
$15.00
12248

Marketing Essentials: Planning and People

$15.00

The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of ...

The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of ...

Enrollments: 0
$15.00
12248

Marketing Essentials: Product and Price

$15.00

How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today’s highly competitive marketplace, these considerations are more important...

How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today’s highly competitive marketplace, these considerations are more important...

Enrollments: 0
$15.00
12248

Marketing Essentials: Promotion

$15.00

How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix,...

How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix,...

Enrollments: 0
$15.00
12248

Selecting and Implementing Strategies

$15.00

This module describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It outlines how to choose the most appropriate competitive marketing approach based on those advantages. It ...

This module describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It outlines how to choose the most appropriate competitive marketing approach based on those advantages. It ...

The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also...

The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also...

Enrollments: 0
$15.00
12248

Strategic Brand Management: Developing a Brand Internally

$15.00

Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full ...

Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full ...

Enrollments: 0
$15.00
12248

Strategic Brand Management: Global Brand Management

$15.00

Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to b...

Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to b...

Enrollments: 0
$15.00
12248

Strategic Brand Management: Social Media and Wireless Technologies

$15.00

The brand tenets of the past – notably control and predictability – are no longer valid. Ever-increasing consumer power, driven by social media and other web-based and wireless technologies, is having a significant impact on brand effectivenes...

The brand tenets of the past – notably control and predictability – are no longer valid. Ever-increasing consumer power, driven by social media and other web-based and wireless technologies, is having a significant impact on brand effectivenes...

This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protecte...

This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protecte...

Enrollments: 0
$15.00
13693

Compliance – HIPAA: Privacy Rule for Business Associates

$15.00

The confidentiality of personal health information is closely safeguarded by HIPAA's Privacy Rule. All employees that regularly work with protected health information must understand the Rule's requirements for properly handling it. This course wi...

The confidentiality of personal health information is closely safeguarded by HIPAA's Privacy Rule. All employees that regularly work with protected health information must understand the Rule's requirements for properly handling it. This course wi...

Enrollments: 12
$15.00
13693

Compliance – HIPAA: Privacy Rule for Covered Entities

$15.00

The information that a health care provider collects and uses to provide patient care is confidential and often sensitive. Because of the sensitive nature of medical records and other personally identifiable information, patients trust their healt...

The information that a health care provider collects and uses to provide patient care is confidential and often sensitive. Because of the sensitive nature of medical records and other personally identifiable information, patients trust their healt...

Enrollments: 0
$15.00
13693

Compliance – HIPAA: Security Rule for Business Associates

$15.00

This course provides employees of business associates (as defined by HIPAA) with an overview of the security obligations that apply to their organizations with respect to electronically stored and transmitted PHI. It explains the importance of com...

This course provides employees of business associates (as defined by HIPAA) with an overview of the security obligations that apply to their organizations with respect to electronically stored and transmitted PHI. It explains the importance of com...

Enrollments: 13
$15.00
13693

Compliance – HIPAA: Security Rule for Covered Entities

$15.00

This course provides employees of covered entitles with an overview of the security obligations that apply to their use of electronic protected health information (e-PHI). It explains the different kinds of safeguards that covered entities are req...

This course provides employees of covered entitles with an overview of the security obligations that apply to their use of electronic protected health information (e-PHI). It explains the different kinds of safeguards that covered entities are req...

Given the global nature of commerce and the prevalence of the electronic exchange of information, data security has never been a more critical business issue. This course will provide employees in global organizations with a high-level awareness o...

Given the global nature of commerce and the prevalence of the electronic exchange of information, data security has never been a more critical business issue. This course will provide employees in global organizations with a high-level awareness o...

Enrollments: 0
$15.00
13873

Compliance – Privacy & Security: Managing Your E-mail

$15.00

E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process every day. To stay on top of things, you must sort,...

E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process every day. To stay on top of things, you must sort,...

Enrollments: 0
$15.00
13873

Compliance – Privacy & Security: Privacy and Information Security

$15.00

Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to ...

Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to ...

Enrollments: 0
$15.00
13873

Compliance – Privacy & Security: Privacy Awareness (Update Available)

$15.00

This course provides general knowledge and background of the privacy of information, particularly Personally Identifiable Information (PII), explains its profound importance, authority, procedures, and reporting requirements.
The course focuses pr...

This course provides general knowledge and background of the privacy of information, particularly Personally Identifiable Information (PII), explains its profound importance, authority, procedures, and reporting requirements.
The course focuses pr...

Enrollments: 0
$15.00
13873

Compliance – Privacy & Security: Record Retention (Update Available)

$15.00

Are you familiar with your company's record retention policy? Do you know what records you should keep, and for how long? And what about disposing of sensitive documents? Following your company's record retention policy supports the organization's...

Are you familiar with your company's record retention policy? Do you know what records you should keep, and for how long? And what about disposing of sensitive documents? Following your company's record retention policy supports the organization's...

Customer Service - Representative: Conflict, Stress and Time Management

$15.00

This module is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. T...

This module is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. T...

Enrollments: 0
$15.00
14593

Customer Service - Representative: Customer Interactions

$15.00

This module is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This module helps to pre...

This module is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This module helps to pre...

This module explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail...

This module explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail...

Enrollments: 1
$15.00
14593

Customer Service - Representative: Customer Service processes and procedures

$15.00

This module is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers.

This module is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers.

This module describes how to properly support an irrational customer, handle emotional and rambling customers, and how and when to escalate customer complaints.

Enrollments: 0
$15.00
14593

Customer Service - Representative: Quality in a Support Center

$15.00

This module examines the processes involved in incident management and how a support center can use them to best effect. The module introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, an...

This module examines the processes involved in incident management and how a support center can use them to best effect. The module introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, an...

Enrollments: 0
$15.00
14593

Customer Service - Representative: Support Center Services and Work Environment

$15.00

This module is intended to introduce the learner to the basic levels of service commitments, ethics, and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and t...

This module is intended to introduce the learner to the basic levels of service commitments, ethics, and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and t...

Enrollments: 0
$15.00
14593

Customer Service - Representative: Support Center Tools, Techniques, and Metrics

$15.00

This module is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge req...

This module is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge req...

Enrollments: 0
$15.00
14593

Customer Service - Representative: Team and Customer Relationships

$15.00

This module will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships, helpi
ng
to prepare learners to work in a customer support center or help desk environment.. This module looks ...

This module will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships, helpi
ng
to prepare learners to work in a customer support center or help desk environment.. This module looks ...

Enrollments: 0
$15.00
14593

Customer Service - Representative: The Customer Service Representative (CSR)

$15.00

This module will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties, including typical roles of the CSR in a support environment, basic tasks accomplished by the CSR, the support center an...

This module will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties, including typical roles of the CSR in a support environment, basic tasks accomplished by the CSR, the support center an...

Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers’ expectations have evolved over time, and so too have customer service strategies. Many ...

Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers’ expectations have evolved over time, and so too have customer service strategies. Many ...

This module provides direction on how to approach, implement, and sustain effective customer-focused service strategies in order to increase your organization's competitive advantage.

Enrollments: 0
$15.00
14773

Customer Focus & Advocacy: Customer-focused Interaction

$15.00

Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers’ expectations have evolved over time, and so too have customer service strategies. Many ...

Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers’ expectations have evolved over time, and so too have customer service strategies. Many ...

Enrollments: 0
$15.00
14773

Customer Focus & Advocacy: Enhancing the Customer Experience

$15.00

Providing customers with a valuable experience each time they interact with your organization is a hallmark of effective customer advocacy. But many customer experiences are forgettable because nothing particularly important happens. So how can or...

Providing customers with a valuable experience each time they interact with your organization is a hallmark of effective customer advocacy. But many customer experiences are forgettable because nothing particularly important happens. So how can or...

This module explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in ord...

This module explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in ord...

Enrollments: 4
$15.00
14773

Customer Focus & Advocacy: Supporting Customer Advocacy

$15.00

The success of customer advocacy efforts is directly related to an organization's ability to not only meet but also exceed customer expectations at every point of contact. This requires a knowledgeable and motivated employee base that has a solid ...

The success of customer advocacy efforts is directly related to an organization's ability to not only meet but also exceed customer expectations at every point of contact. This requires a knowledgeable and motivated employee base that has a solid ...

This course describes how to carry out an internal analysis, including the assessment of your organization's market strategy, resources, organizational structure, and financial position. It shows how understanding internal factors can guide you in...

This course describes how to carry out an internal analysis, including the assessment of your organization's market strategy, resources, organizational structure, and financial position. It shows how understanding internal factors can guide you in...

Enrollments: 3
$15.00
15133

Preparing a Business Plan

$15.00

This course describes what a business plan is, why you use it, and its main ingredients – opportunity, solution, execution, and outcomes. It also explains how to prepare to create your plan by defining your purpose clearly, doing proper research...

This course describes what a business plan is, why you use it, and its main ingredients – opportunity, solution, execution, and outcomes. It also explains how to prepare to create your plan by defining your purpose clearly, doing proper research...

Enrollments: 6
$15.00
15133

Preparing for Implementation

$15.00

This course describes activities that help coordinate the implementation of business plans, including developing action plans, determining how the implementation should be measured and monitored, as well as how to assess outcomes. It details how t...

This course describes activities that help coordinate the implementation of business plans, including developing action plans, determining how the implementation should be measured and monitored, as well as how to assess outcomes. It details how t...

Active listening skills are time-tested tools used by professionals in a wide range of occupations to enhance their work. Psychologists, talk show hosts, or police negotiators may use active listening skills more than any other set of skills. Thou...

Active listening skills are time-tested tools used by professionals in a wide range of occupations to enhance their work. Psychologists, talk show hosts, or police negotiators may use active listening skills more than any other set of skills. Thou...

Enrollments: 11
$15.00
25413

Communicating Effectively - Listening Essentials: Essentials

$15.00

This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behavior...

This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behavior...

There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we li...

There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we li...

Success in the most difficult professional conversations can depend on the creative deployment of active listening skills. There are critical moments in our professional lives where the active listening toolkit can make the difference between exce...

Success in the most difficult professional conversations can depend on the creative deployment of active listening skills. There are critical moments in our professional lives where the active listening toolkit can make the difference between exce...

Before the most advanced listening skills can be deployed, it's critical to remove the common roadblocks to effective listening. There are listening traps that we all fall victim to from time to time, which diminish our effectiveness. Distractions...

Before the most advanced listening skills can be deployed, it's critical to remove the common roadblocks to effective listening. There are listening traps that we all fall victim to from time to time, which diminish our effectiveness. Distractions...

This module will review the various types of listeners and the benefits of being able to listen effectively when communicating. The module also reviews some popular misconceptions about listening. Active listening techniques for improving your lis...

This module will review the various types of listeners and the benefits of being able to listen effectively when communicating. The module also reviews some popular misconceptions about listening. Active listening techniques for improving your lis...

Enrollments: 0
$15.00
25413

Communicating Effectively - Listening Essentials: The Voice of the Customer in Six Sigma

$15.00

Customers are at the heart of all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture req...

Customers are at the heart of all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture req...

Broad network connectivity is part of the definition of cloud computing, and network design is a key task in architecting a cloud solution. Amazon Web Services provides a wide range of virtual networking tools, from Elastic IPs at the machine leve...

Broad network connectivity is part of the definition of cloud computing, and network design is a key task in architecting a cloud solution. Amazon Web Services provides a wide range of virtual networking tools, from Elastic IPs at the machine leve...

Auto scaling on the Elastic Compute Cloud platform enables your cloud based applications to respond to changes in load by scaling up or down, preventing under-provisioning in busy times and over-provisioning in quiet times. This course covers conf...

Auto scaling on the Elastic Compute Cloud platform enables your cloud based applications to respond to changes in load by scaling up or down, preventing under-provisioning in busy times and over-provisioning in quiet times. This course covers conf...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: Costing

$100.00

One of the key advantages of cloud systems is cost and the economies of scale gained from using the world's largest cloud platform. The cloud cost model, however, is different from traditional IT, and a deep knowledge of costing is required to mak...

One of the key advantages of cloud systems is cost and the economies of scale gained from using the world's largest cloud platform. The cloud cost model, however, is different from traditional IT, and a deep knowledge of costing is required to mak...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: Databases and Application Services

$100.00

Databases are a key part of any web application. Amazon web services supports most database types and lots of ancillary data services. AWS also has other services for deploying and managing web app logic and data components. This course covers all...

Databases are a key part of any web application. Amazon web services supports most database types and lots of ancillary data services. AWS also has other services for deploying and managing web app logic and data components. This course covers all...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: Data Storage Architecture

$100.00

Data storage on Amazon Web Services can be managed at the object or block level, and selecting the right storage architecture is key to getting the underpinnings of your cloud services right. This course goes in-depth on EBS and S3 to show how the...

Data storage on Amazon Web Services can be managed at the object or block level, and selecting the right storage architecture is key to getting the underpinnings of your cloud services right. This course goes in-depth on EBS and S3 to show how the...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: Deployment Management

$100.00

Deployment in elastic, automated cloud systems is significantly different from the traditional methods of on-site IT. Automation is the key to cloud deployment and meeting the cloud promises of elasticity, scalability, and fault tolerance. This co...

Deployment in elastic, automated cloud systems is significantly different from the traditional methods of on-site IT. Automation is the key to cloud deployment and meeting the cloud promises of elasticity, scalability, and fault tolerance. This co...

Elastic Compute Cloud, or EC2 is the virtual machine engine for Amazon Web Services. EC2 enables you to run instances of Linux or Windows VMs and spin them up or down with a few clicks. Elastic Block Store provides the raw block level storage for ...

Elastic Compute Cloud, or EC2 is the virtual machine engine for Amazon Web Services. EC2 enables you to run instances of Linux or Windows VMs and spin them up or down with a few clicks. Elastic Block Store provides the raw block level storage for ...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: HA and Business Continuity

$100.00

Disaster Recovery is a perfect fit for cloud technologies, and the scalable and redundant properties of cloud systems. Traditional DR required a sizable investment in a site, hardware, and personnel. This course contrasts traditional and cloud ava...

Disaster Recovery is a perfect fit for cloud technologies, and the scalable and redundant properties of cloud systems. Traditional DR required a sizable investment in a site, hardware, and personnel. This course contrasts traditional and cloud ava...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: IAM and Object Storage

$100.00

Amazon Web Services was one of the first complete solution providers in the cloud computing space and continues to be the market leader. One of the main offerings is the object storage service Simple Storage Service, or S3. Another key component i...

Amazon Web Services was one of the first complete solution providers in the cloud computing space and continues to be the market leader. One of the main offerings is the object storage service Simple Storage Service, or S3. Another key component i...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: Networking and Best Practice

Free!

This course covers best practices for creating secure, scalable, and fault tolerant web applications. It also covers configuration of network services on Amazon Web Services, including Route 53 for DNS, and Virtual Private Cloud, for creating lo...

This course covers best practices for creating secure, scalable, and fault tolerant web applications. It also covers configuration of network services on Amazon Web Services, including Route 53 for DNS, and Virtual Private Cloud, for creating lo...

Enrollments: 2
$0.00
25711

AWS Certified Solutions Architect: Scalability and Elasticity

$100.00

Scalability and elasticity are the two promises of cloud computing that elevate it above traditional IT and provide the potential for the global scale and cost-effective applications that you are used to. This course covers scaling and elasticity ...

Scalability and elasticity are the two promises of cloud computing that elevate it above traditional IT and provide the potential for the global scale and cost-effective applications that you are used to. This course covers scaling and elasticity ...

Enrollments: 0
$100.00
25711

AWS Certified Solutions Architect: Security Architecture

$100.00

Security is paramount for connected applications, and this is never more true than in the cloud. Amazon provides comprehensive advice and information about their services and how to protect and harden them. And this course guides you through that ...

Security is paramount for connected applications, and this is never more true than in the cloud. Amazon provides comprehensive advice and information about their services and how to protect and harden them. And this course guides you through that ...

Enrollments: 0
$100.00
25711

AWS SysOps Associate: High Availability and Data Management

$100.00

One of the key benefits of cloud computing in general and AWS in particular is the ability to build fault tolerance into everything you build. The globally dispersed and virtual nature of AWS means that it is possible to have redundant everythin...

One of the key benefits of cloud computing in general and AWS in particular is the ability to build fault tolerance into everything you build. The globally dispersed and virtual nature of AWS means that it is possible to have redundant everythin...

Enrollments: 0
$100.00
25711

AWS SysOps Associate: Monitoring, Metrics, Analysis and Deployment

$100.00

Monitoring cloud systems is even more crucial than on-premises equipment, but fortunately Amazon Web Services has CloudWatch, which has an unprecedented level of control and power for monitoring applications and systems on the AWS cloud. In this...

Monitoring cloud systems is even more crucial than on-premises equipment, but fortunately Amazon Web Services has CloudWatch, which has an unprecedented level of control and power for monitoring applications and systems on the AWS cloud. In this...

Enrollments: 0
$100.00
25711

AWS SysOps Associate: Security and Networking

$100.00

Monitoring cloud systems is even more crucial than on-premises equipment, but fortunately Amazon Web Services has CloudWatch, which has an unprecedented level of control and power for monitoring applications and systems on the AWS cloud. In this ...

Monitoring cloud systems is even more crucial than on-premises equipment, but fortunately Amazon Web Services has CloudWatch, which has an unprecedented level of control and power for monitoring applications and systems on the AWS cloud. In this ...

Enrollments: 0
$100.00
25711

Getting Started with Amazon Web Services

Free!

Amazon Web Services is a cloud computing platform. It provides a comprehensive platform from which to provide web applications with high-availability. AWS facilitates managing application-related resources automatically from convenient interfaces....

Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, ...

Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, ...

Enrollments: 3
$15.00
26804

Business Coaching: Conducting Coaching Sessions

$15.00

An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. ...

An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. ...

Enrollments: 1
$15.00
26804

Business Coaching: Getting Ready to Coach

$15.00

Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, ...

Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, ...

Enrollments: 0
$15.00
26804

Business Coaching: Using Different Coaching Styles

$15.00

Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles – directive and non-directive – depending on their coachee's ...

Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles – directive and non-directive – depending on their coachee's ...

Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. Would you be able to easily generate new ideas? Would the group ...

Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. Would you be able to easily generate new ideas? Would the group ...

In today's workplace, organizations increasingly are experiencing a diverse community of employees and customers. Knowing how to respond to a diverse workforce can enhance a company’s ability to manage changing workplace dynamics successfully wh...

In today's workplace, organizations increasingly are experiencing a diverse community of employees and customers. Knowing how to respond to a diverse workforce can enhance a company’s ability to manage changing workplace dynamics successfully wh...

Effective speech delivery is crucial to publicspeaking, as it allows you to showcase your work and communicate withconfidence. No matter how much time you've spent perfecting your message, noone will hear it if you are unable to engage your audien...

Effective speech delivery is crucial to publicspeaking, as it allows you to showcase your work and communicate withconfidence. No matter how much time you've spent perfecting your message, noone will hear it if you are unable to engage your audien...

The phrase natural born speaker is misleading.While some people are more outgoing and conversational, a well-delivered speechis far from being spontaneous or natural. In fact, effective public speakingrequires significant planning and preparation....

The phrase natural born speaker is misleading.While some people are more outgoing and conversational, a well-delivered speechis far from being spontaneous or natural. In fact, effective public speakingrequires significant planning and preparation....

Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the inte...

Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the inte...

Enrollments: 0
$15.00
27501

Interviewing: Preparing for an Internal Interview

$15.00

Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whe...

Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whe...

This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. It also covers verbs that are often misused – for example, affect and effect or apprise and appraise....

This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. It also covers verbs that are often misused – for example, affect and effect or apprise and appraise....

Enrollments: 1
$15.00
27698

Basic Business Writing Grammar: Parts of Speech

Free!

This course defines the functions of the eight parts of speech: nouns, pronouns, verbs, adverbs, adjectives, prepositions, interjections, and conjunctions. In particular, it focuses on how to use them effectively, and correctly. And it provides sp...

This course defines the functions of the eight parts of speech: nouns, pronouns, verbs, adverbs, adjectives, prepositions, interjections, and conjunctions. In particular, it focuses on how to use them effectively, and correctly. And it provides sp...

Enrollments: 3
$0.00
27698

Basic Business Writing - Grammar: Punctuation

$15.00

In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll start by reviewing how to correctly apply end punctuation, including the correct use and rules for periods, question marks, and exclamation...

In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll start by reviewing how to correctly apply end punctuation, including the correct use and rules for periods, question marks, and exclamation...

Enrollments: 0
$15.00
27698

Basic Business Writing - Grammar: Sentence Construction

$15.00

People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. ...

People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. ...

Enrollments: 0
$15.00
27698

Basic Business Writing - Grammar: The Mechanics of Writing

Free!

This course presents the basic rules for using capital letters, abbreviations, and numbers. It covers abbreviations of titles, names, locations, and countries, as well as how to capitalize direct quotes, titles, names of organizations, and product...

This course presents the basic rules for using capital letters, abbreviations, and numbers. It covers abbreviations of titles, names, locations, and countries, as well as how to capitalize direct quotes, titles, names of organizations, and product...

Enrollments: 0
$0.00
27698

Basic Business Writing - Grammar: Working With Words

Free!

This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition, the course describes how to form plurals and possessives correctly. ...

This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition, the course describes how to form plurals and possessives correctly. ...

Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math...

Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math...

Enrollments: 1
$15.00
27895

Basic Business Math: Charts and Graphs

$15.00

Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basi...

Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basi...

Enrollments: 1
$15.00
27895

Basic Business Math: Percentages and Ratios

$15.00

An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Per...

An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Per...

Enrollments: 0
$15.00
27895

Basic Business Math: Using Whole Numbers and Decimals

$15.00

An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnin...

An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnin...

This module guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and needs. Then based on these findings, you can determine ...

This module guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and needs. Then based on these findings, you can determine ...

Enrollments: 0
$15.00
28092

Managing Your Career: Getting on the Right Track

$15.00

This module identifies tips for successfully advancing your career, making lateral moves within an organization, and ways of successfully moving on to a different employer. This module also focuses on the benefits of having a promotion plan and th...

This module identifies tips for successfully advancing your career, making lateral moves within an organization, and ways of successfully moving on to a different employer. This module also focuses on the benefits of having a promotion plan and th...

Enrollments: 0
$15.00
28092

Managing Your Career: Leveraging the Performance Appraisal

$15.00

This module explains the value of learning how to manage the performance appraisal process on a year-round basis and tips for using formal and informal performance appraisal to the best advantage. The module also outlines how implementing periodic...

This module explains the value of learning how to manage the performance appraisal process on a year-round basis and tips for using formal and informal performance appraisal to the best advantage. The module also outlines how implementing periodic...

Enrollments: 0
$15.00
28092

Managing Your Career: Professional Networking Essentials

$15.00

This course provides you with the essential communication skills required to establish a business network and includes strategies for building rapport with new contacts during networking opportunities. It also covers best practices for maintaining...

This course provides you with the essential communication skills required to establish a business network and includes strategies for building rapport with new contacts during networking opportunities. It also covers best practices for maintaining...

Enrollments: 0
$15.00
28092

Managing Your Career: You and Your Boss

$15.00

This module teaches strategies for building a strong professional relationship with your boss. It explains various ways you can become aligned with your boss and even how to give your boss constructive feedback. Materials designed to support blend...

This module teaches strategies for building a strong professional relationship with your boss. It explains various ways you can become aligned with your boss and even how to give your boss constructive feedback. Materials designed to support blend...