Customer Reviews

We have had the privilege of receiving many cards and letters of thanks from our customers over the years. We keep and treasure each one. The picture above shows more than a few. Below are reviews submitted by actual customers.

“Absolutely the best, most thorough HVAC company in NE Georgia. We got several estimates to replace our 20 year old system, and this company was the obvious choice for us. Rather than just quoting us a price for delivering and installing a new system, Dennis took the time to sit down and explain to me what actually needed to be done to install an energy efficient system that would keep us comfy year-round. These things included installing several new returns, making the ducts larger, installing appropriate insulation and sealing the ducts to prevent air leakage. Dennis and Joe did all those things for us (the other companies we contacted for an estimate did not offer to make these improvements) and installed a two ton unit at a price that beat everyone else’s prices. They kept their work are tidy, came when they said they’d arrive, and were consummate professionals. This is the company to use for your heating and air conditioning needs. We are delighted with their work!” ~ Ellen S., Sautee Nacoochee, GA (4-18-2014)

“I used him and he’s great and won’t over charge. When he heard my story about my boys being adopted and me being a single Mom, he came back at Christmas and gave them each a present! I will never forget that!” ~ Gail B., Cleveland, GA

“Thank you so much for the way you take care of me and all my family. My brother’s last year on earth was more comfortable and he was more content because of you! It is such a comfort to know we can call upon a trusted friend such as you when things happen beyond our control and beyond our ability to fix. When folks reach a certain age and when heart problems are present, such as I have, air conditioning in heat like we have ceases to be a luxury and becomes necessary for good health. Because of you and your family we do not worry about times like that! Please know you have our gratitude and our prayers for God’s blessing on you and your family.” ~ Mark J., Cleveland, GA

“We chose Williams Heat, Air & Refrigeration, Inc. from the list of contractors as part of the How$mart program through HEMC. Right from the start, Dennis Williams impressed us with his knowledge and professional manner. Our existing AC unit was not keeping us cool, and Dennis offered a solution that involved modifying our duct work to increase air flow and help the unit run more efficiently. We have worked with many service providers throughout our 15 years of homeownership, and I can say I have never been more pleased with the outcome as we have been with the recent work by Williams Heat, Air & Refrigeration. Dennis took the time to explain everything in detail prior to beginning the job, worked around my family’s schedule and went to great lengths to complete everything prior to an important How$mart program deadline. They returned our phone calls, came out when they said they would, completed the work on time as promised, and even uncovered two additional problems with our AC system that they corrected on the spot. The technicians who came with Dennis were knowledgeable, professional and respectful of our home. A few weeks after the work was completed, Dennis called us just to follow up and be sure that everything was working as expected. That level of integrity and commitment to quality service is rare these days. Our AC is working well now—keeping us cooler and running less. I look forward to enjoying the savings on our power bill. And I would recommend Dennis and his team to other homeowners without reservation.” ~ Kelli N., Cleveland, GA (7-2-2012)

“I had Williams Heating and Air Conditioning to redo some duct work in my old house. The existing duct work was terrible. It had been branched off so many times that parts of my house never got warm or cold. Dennis Williams, the owner is very professional and knowledgeable. He explained everything to me in a way I would understand before and after they finished. I was so pleased with the work his company did! He saved me money on my power bills and my house was the desired temperature in every room. I was so pleased in fact, that about a year later my husband and I started building a new house (our forever house), I hired Williams Heating and Air to put a multi stage unit with zoning throughout the entire house. No one else in this area is as up to date on the newer and more efficient units that are coming out. Alot of companys do not even calculate the cubic feet of a house but this company did. If you have a vaulted ceiling in your house, that space is there and should really be accounted for but alot of companys dont add it in and their unit ends up being too small and will not handle the load as it should. Williams Heating and Air will give you options of what is most efficient and will save you money all the way around but in the end, they will not pressure you to spend more money than you want to spend. They will lay all the facts out for you and step back and let you, the consumer make the decisions. That is great in this day and time. I hate when people are trying to talk me into something so they can make a quick buck. I would not hesitate to give this company a 2 thumbs up! ~ Misty and Aaron W., Cleveland, GA (7-2-2012) This review appears on Houzz.com.