Resolved an issue with embassies associated with Rep Invites being displayed in the Rep Invite drop down menu.

Resolved an issue with Rep Invite Rep Consoles prompting to uninstall every time the Rep Console is closed.

Resolved an issue with Popup Notifications not appearing in the General Queue.

Resolved an issue with the Rep Console window not restoring to the proper size after being minimized.

Resolved an issue with the Push URL button being enabled when connected to Click-To-Chat sessions.

Resolved an issue with Custom Special Actions appearing during an embedded RDP session.

Resolved an issue with keys typed not corresponding correctly to the console on Windows 7 and later Windows operating systems.

The Representative can now toggle between digits and navigation of the number pad with the Representative’s NumLock state.

Resolved an issue with some keys not inserting correctly when using the Hebrew language pack.

A notification has been added to the Privacy Screen that lets the Representative know that some of the UI elements might not be visible because of the Privacy Screen.

Resolved an issue with the Rep Console becoming unresponsive for short periods of time when accepting sessions.

Resolved an issue with Special Actions always prompting the Representative.

Resolved an issue with chat not scrolling to the end when new messages were received.

The Rep Console can now be sized down to 640x512 to allow for the Windows snap-to-edge feature to work in most screen resolutions.

Resolved an issue with some timestamps showing 24 hour time and the AM/PM label when only one or the other should be shown.

RDP

Resolved an issue with RDP connections not connecting properly from Windows XP.

Resolved an issue with RDP sessions not identifying themselves as Windows-based operating systems.

Resolved an issue with Bomgar RDP sessions attempting to automatically reconnect when purposely disconnecting the session.

Resolved an issue with logging out of an RDP session causing the client to log right back in.

Customer Client

Resolved an issue with cached credentials not remaining after the first reboot.

Resolved an issue with the Elevation Service not checking the site address.

Resolved an issue with problems starting a session if the Customer Agreement was very long.

Presentation

Resolved an issue with Right-Click not working properly when an attendee is given control during a flash based presentation.

Resolved an issue where some windows would not be usable while a Presentation was active.

Resolved an issue with Flash Presentation Clients not connecting to sites with Self-Signed Certificates.

Resolved an issue with joining Presentations with Unicode attendee names.

Click-To-Chat

The Customer Exit survey will now be loaded in the current window.

Chat messages from Click-To-Chat clients are now limited to 2,048 characters.

Jump Client

Jump Client service display names no longer contain numeric IDs but instead use the site’s hostname further allowing up to 10 Jump Clients per system.

Expired Jump Client MSI installers now show an error message when they are run.

Jumpoint

Jumpoint installers are now deleted after the Jumpoint authenticates with the server.

Resolved an issue with the advanced options showing when using Shell Jump via a Jumpoint with only provisioned access allowed.

Integration Client

Resolved an issue with parsing the xml response to include the xml namespace.

Resolved an issue with Session Note Added events not extracting the body of the note.

Resolved an issue with re-downloading recordings even if they were set to be skipped.

Resolved an issue with the Integration Client having trouble downloading when downloading large sessions.

Mac

Resolved an issue with some keystrokes occasionally not getting inserted on Macs.

Resolved an issue with some Bomgar Buttons not upgrading properly on Macs.

Resolved an issue with the Mac Rep Console’s Jump Client Properties button not showing all of the text.

Resolved an issue with hiding “Desktop and Desktop Icons” still being visible during presentations on Macs.

Resolved an issue with Rep Console not resizing properly on Macs.

Linux

Resolved an issue with not being able to copy and paste into xterm.

Mobile

Resolved an issue with Android and iOS clients being redirected back to the Support Portal instead of the specific market to download the app.

API [Updated 1/22/2014]

Our command and reporting APIs now return XML responses that declare a namespace. If customers are parsing these XML responses with a namespace aware parser, they will need to set the namespace appropriately, or ignore the namespace while parsing the xml. This could affect Bomgar integrations as well as customer built integrations. Customers should test their code against a 14.1.1 site before upgrading if possible.

Miscellaneous

Resolved an issue with the /login user handling after the session expired.

Resolved an issue with failover causing email alerts to be sent when a shared IP is removed.

Resolved an issue causing jumbled text when copy/pasting in Click-to-Chat.

Resolved an issue with Session Start Java applet not validating certificates with more than one certificate chain.

The user permissions for setting Public Portals for Jump Clients and Bomgar Buttons has been split and moved to different sections of the user permissions page.

Resolved an issue with the error message not being displayed when starting a co-browsing session with an invalid session key.

Resolved an issue with being able to create various entities (users, teams, policies, etc.) that are similar except for case sensitivity. These entities are now compared based on case-insensitivity to look for duplicates.

An error message is displayed now if the Install Mode is not selected when creating a Bomgar Button registry file.

Resolved an issue with the Display Driver being presented for download instead of the Recording Viewer.

Resolved an issue with the exit survey preview option not showing the default answer at the top of the drop-down menu.

Now enforcing a limit of 1024 characters in the text input area for exit surveys.

Notes

Items with an asterisk (*) require an Enterprise license

Updated API Version to 1.11.0

Integration Client (1.3.8.793) is compatible with 12.1.1+ and greater versions of our product.

Backup Client (138) is compatible with 12.1.1+ and greater versions of our product.

Discontinued support of Mac OS X 10.4 and Mac OS X 10.5.

Bomgar 14.1.1 release works with the following Bomgar Mobile versions:

Professional Services

Languages

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