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godawgs

Posted 15 February 2014 - 10:41 PM

godawgs

Teacher

Retired Staff

8,228 posts

HI,

That's good news. I'm not sure what we are gonna do about the error loading C:PROGRA~3\nbrf3bo9.cpp. That file was flagged by aswMBR as infected with a rootkit. So we deleted it. Then MalwareBytes found it in the OTL\MovedFiles folder and deleted the whole folder. If it were still there we could restore it but then we would be loading an infected file. Let's run the big hammer and see if it can find anything.

Run ComboFix***Read through this entire procedure and if you have any questions, please ask them before you begin. Then either print out, or copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.***

* IMPORTANT - Disable your AntiVirus and AntiSpyware applicationsbefore downloading ComboFix. This is usually done via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link hereThe list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

When the scan begins you will see a window like the image below. Although the program states that the scan typically doesn't take more than 10 minutes there are 50 stages or so that it goes through. On a severely infected machine it can take much longer so please be patient.

When finished, it shall produce a log for you.

Please include the C:\ComboFix.txt in your next reply.

Notes:1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.2. Do not "re-run" ComboFix. If you have a problem, reply back for further instructions.3. If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion". Please restart the computer. That will cure it.

A word of warning:Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.This tool is not a toy and not for everyday use. ComboFix Should Not be used unless requested by a forum helper Don't forget to re-enable your Anti-Virus

Things For Your Next Post:Please post the logs in the order requested. Please don't attach the logs unless I request it.1. The ComboFix.txt log

Warning: This fix is relevant for this system and no other. If you are not this user, DO NOT follow these directions as they could damage the workings of your system.

2. Please re-open on your desktop. To do that:

Vista and 7 users: Right click the icon and click Run as Administrator

3. Place the mouse pointer inside the textbox, right click and click Paste. This will put the above script inside the textbox.4. Click the button.5.Let the program run unhindered.6.OTL may ask to reboot the machine. Please do so if asked.7. Click the button.8. A report will open. Copy and Paste that report in your next reply.9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).

Things For Your Next Post:Please post the logs in the order requested. Please don't attach the logs unless I request it.1. Let me know if the .cpp error is gone2. Let me know if there are any more issues.

godawgs

Posted 16 February 2014 - 11:09 AM

godawgs

Teacher

Retired Staff

8,228 posts

That's great news. The clean up is gonna be rather lengthy. We used a lot of tools and files and they need to be removed. It's gonna take a little time to list them all so I'll be back when I have them ready. It is important that we remove them so please stay with me a little longer. And I need to give you some suggestions to help keep the computer more secure in the future.

Posted 16 February 2014 - 11:54 AM

godawgs

Posted 16 February 2014 - 12:01 PM

godawgs

Teacher

Retired Staff

8,228 posts

It was my pleasure and thank you for the kind words.

OK! Well done. Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now. Along with the Windows Repair (All-In-One) program.

Step-1.

Uninstall ESET

1. Please click the Start Orb , click Control Panel. Under the Programs heading click Uninstall a program2. In the list of programs installed, locate the following program(s):

ESETTweaking.com Windows repair (all-in-one)

3. Right click each program and click Uninstall4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.5.Reboot the computer.

Step-2.

Uninstall AdwCleaner

Re-open AdwCleaner

Click the Uninstall button

Confirm with yes

Step-3.

Uninstall ComboFix

Click the Start Orb and click Run. This will display the Run dialogue box .

In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK

Follow the prompts on the screen.

A message should appear confirming that ComboFix was uninstalled

Step-4.

OTL Cleanup1. Please copy all of the text in the Quote box below (Do Not copy the word Quote). To do this, highlight everything inside the Quote box (except the word Quote) , right click and click Copy.

:COMMANDS
[createrestorepoint]

:FILES
C:\Program Files (86)\Tweaking.com
C:\Program Files (86\ESET

:COMMANDS
[emptytemp]

Please re-open on your desktop.

Place the mouse pointer inside the textbox, right click and click Paste. This will put the above script inside the textbox.

Click the button.

Let the program run unhindered. When finished click the OK button and close the log that appears.

NOTE: I do not need to review the log produced.

OTL may ask to reboot the machine. Please do so if asked.

2. Please re-open on your desktop.

Be sure all other programs are closed as this step will require a reboot.

Click on

You will be prompted to reboot your system. Please do so.

The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Step-5.

Delete the following Files and Folders (If Present):

Files on the desktop:MBR.datJRT.exeJRT.txtServicesRepair.exelegacy_sdrsvc.reglegacy_wscsvc.regBITS.regstart_services.batservicesbak.regcheckhd.txtsfcdetails.txttweaking.com_windows_repair_aio_setup.exeSecurityCheck.execheckup.txtjre-7u51-windows-64.exeinstall_flashplayerXXxXX_xxxx_xxx_xxx.exeesetsmartinstaller_enu.exe (If you used Firefox for the ESET scan)The Adobe Reader setup file

Folders on the desktop:CC Support

Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.

Step-6.

Reset Hidden Files and Folders

1. Click the Start Orb and click Computer.2. In the Menu bar at the top click the Tools menu and click Folder Oprtions...3. On the Folder Options window click the View tab.4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.5. Click the Hide protected operating system files (Recommended) box.6. Click Apply and then OK

Step-7.

Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore

The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

Click the Start Orb. Click Control Panel. Click System and Maintenance

Click System

In the left column under Tasks, click Advance System Settings and accept the warning if you get one

Click the System Protection Tab

Windows Vista: In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?Windows 7/8: In the Protection Settings section, make sure the protection for the System drive is ON. If it isn't, click the Configure button and turn it on.

Note: It may take some time for the system to populate the Available Disks box, so be patient.

Click the Create button at the bottom

Type in a name fo the restore point, i.e: Clean

Click Create

A small System Protection window will come up telling you a Restore Point is being created.

Another System Protection window will come up telling you the Restore Point has been created, click OK

Click OK again.

Close the Control Panel

Now we can purge the old Restore Points

Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.

Copy and Paste the following in the Run box:

cleanmgr

Click OK
A Disk Cleanup Options popup will open

Click Files from all users on this computer

A Drive Selection popup will openNOTE: You will not see this window unless you have more than one drive or partition on your computer.
If you chose Files from all users on this computer above, then click on Continue for UAC prompt.

Select the system drive, C:\ and click OK.

For a few moments the system will make some calculations

The Disk Cleanup Window will open:

Click the More Options tab.NOTE: If there isn't a More Options tab then click the Clean up system files button at the bottom of the window. Disk Cleanup will reload and the More Options button should be visible.

Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)

In the Disk Cleanup dialog box, click Delete (See screenshot below).

You will get a Disk Cleanup confirmation (See screenshot below)

Click Delete Files, and then click OK.

Step-8.

Re-enable SuperantiSpywareReverse the instructions in Step 1 of post #4

Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

SPECIAL NOTICE

“CryptoLocker” is the generic name for an increasingly prevalent and nasty strain of malicious software that encrypts the files on your computer until you pay a ransom. Some variants encrypt you personal files(MP3s, photos, doc files,ect;). But ither variants encrypy virtually every file, including system files. According to reports from security firms, CryptoLocker is most often spread through booby-trapped email attachments, but the malware also can be deployed by hacked and malicious Web sites by exploiting outdated browser plugins.Unfortunately, there isn't a way to recover the files short of paying the ransom because the encryption uses 2048-bit RSA keys that would take like a quadrillion years to decrypt.We haven't seen a lot of the CryptoLocker ransomeware in the wild yet, but if enough people pay the ransom to get their files back it will become more prevelant. You can read more about the CryptoLocker ransomware here

Fortunately there is a program that will help prevent this type of ransomeware and other malware. You should download it and install it now.Click here to go to the CryptoPrevent web page. You can read about the program. There are also a couple of videos toward the end of the page that show the program in action.Scroll to the bottom of the page and click the Download "CryptoPrevent Installer" button and download the file to the desktop. Close the browser and all open programs.

Right click the CryptoPreventSetup.exe file and click Run as Administrator and OK ant UAC prompts to install the program.Next, Right click the Cryptoprevent icon on the desktop and click Run as Administrator and OK any UAC prompt to run the program.

When the program opens make sure all boxes are checked and then click the Block button to apply the protection.

NOTE: I don't think the free version has an update tab so you will need to check the web site from time to time to check for newer versions of the program. Or you can pay a one time fee of $15 and get the Premium Edition which includes an automatic updating function.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Vista and Windows 71. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :

WARNING:Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable JavaSee this article and this article.I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:

Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.

Click the Update tab

Click Update Now

Allow any updates to be downloaded and installed

: Keep Adobe Reader Updated :

Open Adobe Reader

Click Help on the menu at the top

Click Check for Updates

Allow any updates to be downloaded and installed

NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

:Make your Internet Explorer more secure:1. From within Internet Explorer click on the Tools menu and then click on Options.2. Click once on the Security tab3. Click once on the Internet icon so it becomes highlighted.4. Click once on the Custom Level button.5. Change the Download signed ActiveX controls to "Prompt"6. Change the Download unsigned ActiveX controls to "Disable"7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"8. Change the Installation of desktop items to "Prompt"9. Change the Launching programs and files in an IFRAME to "Prompt"10. When all these settings have been made, click on the OK button.11. If it prompts you as to whether or not you want to save the settings, click the Yes button.12. Next press the Apply button and then the OK to exit the Internet Properties page.

WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.

McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling

:Install the MVPs Hosts File:

MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

NOTE: Please read all of the information on the MVP Hosts page before you install the HOSTS file. This file may result in some of the web sites you visit not working as expected or not at all. There are work arounds for this but you will need to read about them on the web page. If you install the MVP HOSTS file and decide you don't want it you can replace it with the HOSTS file that you were using before. The web page has directions for this.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========

Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.

SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.

WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========

TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.

CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.

========BACKUPS================

Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

Tweaking.com's Registry Backup - Download the installer for Registry Backup from the link below and save it to the desktop : Link

Click one of the Download buttons under Installer
A tutorial for Registry Backup explaining the various features can be viewed here

========Keep Installed Programs Up to Date========It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.A program that will do this is listed below. Download and install the program and run it monthly:Filehippo Update Checker

dogstar21

Posted 16 February 2014 - 01:20 PM

dogstar21

Member

Topic Starter

Member

103 posts

Thanks again. I repped you for your help.

Not a big deal, but having trouble uninstalling ComboFix.

After unistalling ESET and AdwCleaner, I tried both Copy/Pasting ComboFix /Uninstall from your post, as well as typing it in, both as Combofix /Uninstall and ComboFix /Unistall, always with a space, but changing the cast of Combofix, and get this message:

Windows cannot find 'ComboFix'. Make sure you typed the name correctly, and then try again.

The properties of ComboFix on the desktop have 'ComboFix' as the program name.

I'm not terribly concerned, just thought i'd relay the information.

I will continue working through the rest of clean-up/updating my computer settings.

godawgs

Posted 16 February 2014 - 03:33 PM

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dogstar21

Posted 16 February 2014 - 04:53 PM

dogstar21

Member

Topic Starter

Member

103 posts

I have not done the OTL clean-up. I tried the ComboFix /Uninstall command both from Safe mode and in regular mode with Avira turned off, as well as ComboFix in varying case structure (i.e. combofix, ComboFix, Combofix, COMBOFIX) - all yielded the same result as before.

godawgs

Posted 16 February 2014 - 10:18 PM

Copy the following line. To do that, highlight the text then right click the mouse and click Copy:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Click the Start Orb. In the Start Search box type cmd.exeIn the list of programs at the top of the Menu right click cmd.exe and click Run as Administrator. A black Command window will open.At the blinking cursor, right click and click Paste. This will put the text in the Command window.Press the Enter key.Back at the blinking cursor type exit and press the Enter key to close the Command window.