School Photography FAQs

Questions for Parents & Students

[+] What Should I Do If My Child Was Absent On Photo Day?

Please contact the Photo Coordinator at your school, notify them of your child’s absence and we will then take your child’s photograph on “retake day”. Please note that due to time constraints, group photographs cannot be re-taken, your child’s name will consequently appear in the ‘absent' line.

[+] How Do I Fill Out The Order Envelope?

Call us on 1300 677 000 and our friendly staff will help you

[+] What Should I Do If I Can’t Find My Order Envelope?

Please report to your school’s reception desk and request a spare order envelope. If they are unable to provide you with a spare order envelope, contact our office on 1300 677 000 or email us at info@nationalphotography.com.au and we will post one out to you.

[+] I Can’t Pay On Photo Day, What Should I Do?

Post the envelope with payment enclosed, into our office or info@nationalphotography.com.au. Note that delayed payments may result in your child receiving their photographs on a later date than other students.

[+] I Still Have My Order Envelope And Photo Day Has Been And Gone, Can I Still Order?

[+] I Haven’t Received My School Photos But Other Parents Have - What Should I Do?

Contact our customer service team by phone on 1300 677 000 or email us at info@nationalphotography.com.au. We will then be able to assist you in resolving the issue with your order.

[+] Can I Have My Children Photographed Together?

Yes, if the school has arranged for sibling photographs to be taken. If you are interested in having sibling photographs taken of your children, report to the reception desk at your school and obtain a ‘family request form’. Fill this out accordingly and ensure that one of your children bring it with them on photo day. The photographers will take a number of images in varying poses of your children on photo day. You will be given proofs of these at a later date, so you can then browse through them in your own time and choose your favorite poses to order!

[+] Can I Order Additional Photographs?

Of course! Simply contact our customer service team on 1300 677 000 and we'll be more than happy process your order.

[+] Can I Order A Smaller Class/Year Level Group Photograph?

No, unfortunately these groups are a set size to suit the number of students who feature in the group, and the surrounding artwork design.

[+] What Sizes Do You Offer For Individual Prints?

We offer a range of various print sizes to order. These include: PRINT SIZES (INCHES) - 4x5 inches, 4x6 inches, 5x7 inches, 8x10 inches, and many more. They can come as a standard print, a blockmount or canvas print. Please contact our customer service department for further details on 1300 677 000.

[+] What Methods Of Payments Do You Accept?

We accept: Cash, Money Orders, Cheque, VISA and MASTERCARD. *Note that we do not accept AMEX or BPAY.

[+] Do You Offer Refunds?

National Photography has a 100% satisfaction guarantee. We offer to re-photograph students or can provide parents with a full refund for all returned photographs.

[+] What If I’m Unhappy With My Child’s Photo?

As a company, we strive to keep our customers 100% satisfied. We only deliver photographs we consider to be of the highest standard. At your request, your child can be re-photographed on either the school “re-take day” or by booking an appointment at our studio. Alternatively, we will provide a full refund for returned photographs.

Questions for The School

[+] Are We Able To Obtain A Record Of All School Photographs On Disk For School Use?

Yes, we provide a DVD with Staff and Student portraits and group photos for school/magazine use. This disk will also contain a PDF file of the supplied ID folios so that additional pages can be printed by the school whenever needed. *link to image of the folio DVD and single pages*

[+] How Many Photographers Will Be Sent On Photo Day?

Depending on school requirements, we will send as many photographers as needed, to ensure the day fits within your schedule and flows in a manner as organised and orderly as possible.

[+] Do You Return To Photograph Students And Staff Who Were Absent On “Photo Day”?

Yes, we can organise retake days at a time that is convenient and suitable for the school.

[+] What If A Parent Is Unhappy With A Child’s Photo?

As a company, we strive to keep our customers 100% satisfied. We only deliver photographs we consider to be of the highest standard. At the request of a parent, students can be re-photographed on either the school “re-take day” or by booking an appointment at our studio. Alternatively, we will provide a full refund for returned photographs.

[+] How Long Will It Take For Our Photographs To Be Delivered To The School?

Turnaround time is approximately 3 weeks.

[+] Do The Photographers Wear Uniforms?

Yes, all of our photographers can be clearly identified in National Photography uniforms.

[+] Have Your Photographers Had A "Working With Children" Check?

Yes, it is a requirement that all our staff have current ‘Working with Children’ accreditation.

[+] Can You Provide A Photographer For Our Sports Day (Or Similar School Event)?

Yes, we certainly can. We are specialists in Sports, Music and Event photography. Please call our sales staff at our office on 1300 677 000 to discuss your requirements.

[+] Do you offer refunds to parents?

National Photography has a 100% satisfaction guarantee. We offer to re-photograph students or can provide parents with a full refund for all returned photographs.