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Support & IT DirectorCompusearch Software Systems

THIS JOB HAS EXPIRED

Job TypeFull-Time Regular
Job Description
Responsibility:
The Compusearch IT Director provides direction, leadership and management of Compusearch?s Customer Support and IT operations, including hosting. The organization provides support for:
Central product help desk, including functional and technical support teams,
internal Infrastructure support and help desk,
hosting of client applications,
product development and test environments, and
management of database and engineering staff matrixed to client services.
The Support and IT Director will lead the help desk, IT/Hosting, and DBA teams to drive strategy and tactical execution. Under the Support and IT Director?s leadership, the company will build a high performing organization, and infrastructure and systems in support of internal staff, clients, and the overall business. The Support and IT Director will have leadership responsibilities of internal and client-facing activities and apply technical knowledge to be hands on as needed.

The Compusearch IT Director will:

Evolve Compusearch Support, IT, Hosting, and DBA practices with a focus on maturing the processes, procedures, and documentation of the IT environment
Drive the implementation and recommendations for ongoing Support, IT, and DBA improvements that create significant efficiencies, maintain high customer service standards, and cost management in all corporate and client-facing operations
Manage Functional and Technical Support teams for Compusearch customers utilizing PRISM, FedConnect, and SpectrumCLM solutions.
Manage and grow the Compusearch customer hosting portfolio of business
Smoothly create a bridge for support issues and product implementation issues to the Product Development organization. Function as the senior client-facing individual representing Support, IT, Hosting, and DBAs to both internal and external clients. Work with managers in Support, IT, Hosting and DBA functions to determine resource allocation and priorities. Serve as an escalation point to resolve customer and employee technical issues
Create the annual IT budgets with the guidance of the CFO and CEO and then effectively manage the budget throughout the year
In coordination with the Director of Security, implement best practice security standards for internal and hosting environments
Participate in evolving the Compusearch Disaster Recovery capability
Provide information on new products and services while benchmarking with the industry best practice organizations
Provide project management expertise, oversight, and guidance for all Support, IT, Hosting, and DBA projects
Participate in the recruitment, hiring, evaluating, training, retaining, and supervising staff
Oversee technology purchases, implementation, and various related services provided by the information systems department to include asset management
Oversee the core Compusearch servers, applications and Hosting services
Document all IT and DBA processes and procedures as needed
Experience:
A minimum of 15 years of professional experience with a minimum of 7 years implementing enterprise systems in support of the business
Experience as a senior level company representative for clients
Demonstrated effective communication style consistent with the role of a business enabler
Able to work effectively and seamlessly across functional units
Experience in overseeing customer service and/or help desk in a technical environment required
Experience overseeing and designing and deploying a network
Experience with troubleshooting network issues using OSI Model
Experience managing organizations of up to 15 people
Experience managing team leads or managers
Skills and Abilities:
Must have excellent written and verbal communication skills
Proven ability to lead and personally author proposals that result in new business capture
Software as a Service implementation and management experience
Extensive knowledge on NIST Federal Security Requirements and how they apply to hosting Federal Customers.
Strong leadership and supervisory skills
Strong analytical and problem-solving skills
Management of IT client(user) and customer relations
Knowledge of Windows Operating Platform (2003, XP, and storage services); Microsoft Office (XP, 2003); Microsoft Exchange Server (2003); Cisco or Foundry switches/routers; HP and/or Dell Servers; Routing Protocols; SonicWall Firewalls and CISCO ASA Firewalls; Oracle, Linux, UNIX, or SAN technologies a plus
Knowledge of industry standards, such as ITIL
Education:
Minimum of a Bachelor's Degree required, Masters Degree preferred