Máster Tecnológico en BPM

jueves, 9 de octubre de 2014

Company/ Compañía Admin Re, part of Swiss Re group

Industry / Sector:Insurance / Seguros

Place/Lugar:UK

The OPX
project was initiated in 2013 to design and implement a workforce
management solution to manage the throughput of policyholder transactions
using a factory based end-to-end model. Since the first roll out, Admin Re has
benefitted from increased productivity and operational efficiency, including:

more than 15% increase in work output

reduction of 15% in operational costs

53% reduction in complaint referrals for third party business

satisfaction with complaint handling has risen to 98%

improvements in quality, customer satisfaction, and customer
response times