Seamless Design Integration.

“Call me back” feature.

De Facto’s Live Support app includes an in-built “call me back” system which allows website visitors to submit their name, telephone number and a message to your customer support reps for a call back. Our customers have successfully used the “call me back” system to improve their customer support and sales.

Strengthen connections with your customers.

Main Live Support features:

Use as a stand-alone product or integrate with your CRM business software.

Entirely browser-based solution for both the customer and operator means there is no need for either party to install additional software, or log-in, making it a fast and simple way to communicate.

Break the initial contact barrier and alleviate pressure felt by some visitors when contacting businesses by telephone.

Deliver quality support with valuable customer identification.

Integrate with your CRM software for superior customer management. Using the tool within your software, you can load existing customer data against the ID that the customer specifies when initialising the conversation. This speeds up processes and creates a more personalised experience that your customers will recognise and appreciate.

Get in touch

Contact us today to discuss your business needs with our Online Services team.