Cooee Busways is a shared ride service and generally requires you to walk a short distance to the agreed pick-up point. Pick-up points will mostly be at nearby intersections. When you book, you will be given directions to the location where you will meet the vehicle.

You can change or cancel your booking through the app.
You may incur a cancellation fee if you change or cancel the trip more than one and a half minutes after making the initial booking. Refer to Terms and Conditions for more details.

No. You need to book a ride through the app. Cooee Busways is not a hail-and-ride service. At time of booking you will be sent details of the bus you have been booked on. Your driver will also confirm that you are on the right bus as you board.

As this is an on demand service, you will need to allocate a reasonable amount of time for the service to arrive at the designated train station. Vehicles may not be at the station when your train arrives.

Yes. A cancellation fee will generally apply if you fail to turn up or cancel more than one and a half minutes after making the booking.
The cancellation fee will not exceed the quoted cost of the booked trip. More details on our cancellation policy can be found here.