While watching live channels the picture and sound cuts out for a couple of seconds, then returns. This happens every few minutes. The aerial goes to the talk talk box and then the TV. The TV picture and sound are fine. This happened last Thursday and Friday morning everything was fine. Box has been restored making no difference. Any further things I can try.

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The aerial lead is connected to talk talk box then a HDMI lead to TV. This is how I watch the live programs, and there's no problems with picture or sound. I thought it might be software and tried reset keeping recordings and then full factory reset. No difference, the loss of picture and sound also on any recordings. Software is 72.48.87 last checked 5 Feb2020. Have tried new HDMI in another socket also tried normal lead from box to TV, still same problem. Any further suggestions, perhaps someone has had similar problems. Thanks David.

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Have tried that and a full reset. Have downloaded software. Making no difference. Tried new leads, the only thing I can't try is a different aerial though as the live TV works fine I don't see that can be the problem. I did switch box off and removed the plug. Left it for awhile before resetting. I'm at a loss of what else to do.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.