Re: after 14 yrs with this company anytime I upgrade or order I get wrong information.

We truly value your loyalty and would never want to see you go, Cro22. As a consumer myself, I can understand wanting to get the best promotion on a new phone. Our promotions change often and all promotions are available for existing and new customers. Some promotions may require a new line of service. If you do not see a promotion you like today, I'm confident we will have a future promotion to meet your needs.

DanielleR_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!