Question details

Smart Client problem at one client computer with Windows 7 Enterprise

Dear all,

I have got one problem with Smart Client (v2.2). Problem occurs at one of my client machine (only this one machine).

When I run SC at this one machine every time I see the message from screenshot I have attached "Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 Modify setup". When I do click Repair installer are repairing something and after that SC is starting and running fine. Point is that this repairing process is very annoying for the user.

Good thing to point out is that this user have got Windows 7 Enterprise (the rest of the client have got Win 7 Professional).

Answers

0

Hi BP,

First check the version and service pack of MS VC++ 2012 Redistributable - which version is used on Your win7 Professional machines and which is used on win7 Enterprise? Maybe updating the package will help? You may try to change to the same version as You have on win7 Professional and if that dosen't help, update to newest version (as far as I know the it is Update 4). You may also try to reinstall it.