Sign-in problemsIf you have an existing MPN Sign-in and problems using Internet Explorer. Open using InPrivate (press Ctrl+Shift+P) and / or add Microsoft.com to Compatibility View.

How to become associatedPlease follow the 2 steps below.

Step 1: Association and authorization

You have 2 options, contact your administrator or use individual association

a) Contact your administrator: The administrator signs in to the Partner Membership Center, Requirements & Assets, Invite People to Associate, Invite Multiple People, enter email addresses, approve Invitees. The administrator copies the Invitation URL and they send an email to the contacts.

b) Individual association: Start to Enroll Now, associate as an individual, Find Your Organization, and Submit E-mail. If the email matches one of Your Organization E-mail Domains, specified by the Global Admin (Organization Profile), you will be automatically authorised. If the email does not match, click Contact Administrator and wait for their approval (Accepted) email.

Step 2: Complete your profile

When the individual receives an approval (Accepted) email, Sign-in with your Microsoft account (Live ID), then open the link in the email, update your individual profile and accept the MPN legal agreement.

Microsoft Partner Support CommunityAll active partners can use the Partner Support Community for partner membership or technical product support. The Partner Support Community is a private community for partners only, so you can feel confident knowing that the public is unable to search and see your questions. Every post to the Partner Support Community has a guaranteed initial response time from Microsoft support professionals. Partners may also respond to posts.

Support activationPartners with a single or multiple competencies are entitled to a single set of core benefits per organization. They are proactively activated within a month of enrolment completion or may be activated on request. Competency partners who earn an additional competency at the location level are eligible to purchase a duplicate set of core benefits, known as the Additional Benefit Toolkit (ABTK).

Product Support IncidentsUse your Product Support Incidents to help resolve specific symptoms encountered while using Microsoft software (where there is a reasonable expectation that the problems are caused by Microsoft products). Product support incidents provide reactive support that focuses on a specific problem, error message, or functionality that is not working as intended.

For non-urgent requests, partners can save their product support incidents by using the Partner Support Community with a guaranteed initial response from Microsoft support professionals (see above.)

There are two types of Microsoft Partner Network product support incident benefits:

Product Support Incidents, for hybrid and on-premises competency partners, can be used for all supported products

Signature Cloud Support Incidents, for Cloud or Hybrid competency partners, can be used for Cloud products only

Using product support incidents Create support incidents using online submission. Online submission saves time when you bypass the phone queue and enables you to enter a more detailed problem description (including attachments) to help solve the problem faster. For on-premises products and Microsoft Azure, the Access ID and Contract ID are only entered once and conveniently associated with your sign-in for future requests.

* Partner Product support incidents follow the N-1 support policy, for on-premises products. The N-1 support policy enables only the newer on-premises products. This includes all current (n) and the second most-current (n-1) versions of our on-premises products. Excluding any product where mainstream support has ended More information.

Advanced Support for Partners (ASfP) is a paid offering for Cloud-focused partners – More information

How to provision your Access ID and Contract ID You can proactively associate your Access ID and Contract ID to your Microsoft account; without waiting until you need to create a support incident.

Take care to associate with the correct Microsoft account. The Azure Sign-in needs to be associated with your customer's Azure subscription. Therefore, it may be different from the Microsoft account used for your product support incidents.

How to submit a product support incidentFor product support or to buy support incidents From the MPN portal, go to the My benefits and activites page, use your MPN sign-in, click Submit Product Support Incident. If you are not entitled to MPN support incidents, you may purchase an incident during the workflow. If you do not have an MPN Sign-in and urgently need to submit a request, use aka.ms/oas and any Microsoft account.

For more information, see Using Access ID and Contract IDs to create on-premises support incidents.

Requesting an Access ID and Contract IDContact the primary program contact of your organization's headquarters to request the Access ID and Contract ID. If they cannot find the Access and Contract IDs, they should contact the Regional Service Center to have the information sent via email. Alternatively, you may ask for the Access ID and Contract ID to be resent to the primary program contact.

If you are: 1. located in the same country as the benefits and 2. have an MPN Sign-in. You may request the Access ID and Contract ID yourself, via the Regional Service Center. This applies to the North American, Latin American, European Middle Eastern, and African regions only.

Are you an MPN Partner and need help from Microsoft Partner Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your contact options.

Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the ﻿﻿﻿﻿MPN Support site.﻿ ﻿﻿﻿﻿﻿