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Payments

I accept all types of payment including all major debit/credit cards and Paypal. Payment must be made when purchasing an item or items within 3 days unless previously agreed before purchasing.

Returns & exchanges

I do not offer refunds unless your item arrives damaged or broken; I will only refund your order if you can provide clear photographic evidence of the item and its damage. If you cannot or will not provide the photographic evidence when requested, I cannot refund or replace the item.

Shipping policies

I post all items via Royal Mail 1st class Signed For delivery in the UK and Royal Mail registered shipping (most commonly Tracked & Signed shipping but this tracked element is not available in all countries eg Australia, Mexico) outside the UK for all jewellery and artwork. Some countries such as Australia and Mexico do not allow a tracking feature so they will just be International Signed. I also offer a UK shipping upgrade for Next Day special delivery (1pm).
Please bear in mind that this is only the delivery time, there will still be a processing time.
On occasion, I will use a courier service (usually Hermes) for very large orders.
For Next Day delivery in the UK, please be aware that there will always be a processing time, particularly for items like cufflinks and rings as they have to set. Not all items are available for next day delivery so please contact me before placing your order for this.
I do my best to make and post out all orders as quickly as I can but there is always a processing time so please don't expect your order to be shipped out the same day, the "next day" applies to the delivery time ONLY, not the processing time.
For larger orders please allow more time than stated for your order to be made.
Once I have posted your order and updated you with a tracking number, your order is your responsibility.

Average shipping times for the UK are 1-5 days (aimed at 1-3), Europe is 3-14 days (aimed at 3-7) and outside Europe: US, Australia, Russia etc is 5-28 days (aimed at 5-10).

Please bear in mind that I am in a wheelchair and have to rely on others to get to the post office.

I post all items via Royal Mail 1st class Signed For delivery in the UK and Royal Mail registered shipping (most commonly Tracked & Signed shipping but this tracked element is not available in all countries eg Australia, Mexico) outside the UK for all jewellery and artwork. Some countries such as Australia and Mexico do not allow a tracking feature so they will just be International Signed. I also offer a UK shipping upgrade for Next Day special delivery (1pm).
Please bear in mind that this is only the delivery time, there will still be a processing time.
On occasion, I will use a courier service (usually Hermes) for very large orders.
For Next Day delivery in the UK, please be aware that there will always be a processing time, particularly for items like cufflinks and rings as they have to set. Not all items are available for next day delivery so please contact me before placing your order for this.
I do my best to make and post out all orders as quickly as I can but there is always a processing time so please don't expect your order to be shipped out the same day, the "next day" applies to the delivery time ONLY, not the processing time.
For larger orders please allow more time than stated for your order to be made.
Once I have posted your order and updated you with a tracking number, your order is your responsibility.

Average shipping times for the UK are 1-5 days (aimed at 1-3), Europe is 3-14 days (aimed at 3-7) and outside Europe: US, Australia, Russia etc is 5-28 days (aimed at 5-10).

Please bear in mind that I am in a wheelchair and have to rely on others to get to the post office.

Additional policies

As all of my items are handmade, there may be slight variations than that pictured for clothing and accessories (eg. jewellery and headpieces).
If an item is sterling (.925) or fine (.999) silver, it will clearly state so on the listing. If it is a silver item and does not state either sterling or fine specifically, then it is lead-free and nickel-free silver plated alloy. This is my most common medium.

For all custom artwork, orders must be paid for with a 50% deposit if not paid for outright.
I receive a large number of messages on here. Although I do try my best to read and reply to them, I may miss a few. If you have not received a reply in 2 weeks time, please either send another message, send me an email (my email address will be on your order confirmation email) or contact me via my Facebook page.

I do not usually put sizes on my listings as I don't often have the time to. If you are unsure about a size or would like to know measurements of any pendants, charms etc. please contact me before ordering.

I do offer special deals for wholesale buyers which will be agreed with the buyer at the time.

FAQs

Some of my items are but if it does not very clearly state Sterling 925 silver or Fine 999 silver on the listing then no, it will be a lead-free, nickel-free silver plated alloy.

I do take custom and personalised orders. Please contact me for details.

No, they are made of resin.

Please contact me before ordering. I don't usually put sizes on the listings as I don't usually have the time. If you are unsure about necklace lengths, I can advise the best lengths. I do from 16" to 30" but I also do choker length at 15" and children's length at 14". 16" usually sits around the base of the neck. 30", depending on your height and body shape/size, can sit somewhere around the naval.

For Next Day delivery in the UK, please be aware that there will always be a processing time, particularly for items like cufflinks and rings as they have to set. Not all items are available for next day delivery so please contact me before placing your order for this.
I do my best to make and post out all orders as quickly as I can but there is always a processing time so please don't expect your order to be shipped out the same day, the "next day" applies to the delivery time ONLY, not the processing time.

Etsy's "mark as gift" option is great if you are sending an order directly to the recipient. Marking an order as a gift will hide the pricing in a gift receipt instead of the usual receipt/invoice included in the package and includes the option to add a special message and who the gift is from.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.