For installation, we consider whether the software presents a clear dialog, as well as its capability for automatic full scans. For support, we look for a decent manual, online help, Web support, free virus removal tools, and at least one form of timely, free interactive support. Free phone support is a huge plus. A good interface must provide easy access to basic scan, update, and reporting tasks and advanced settings. Scanning should provide full protection out of the box and real-time scanners that are configurable on demand.

For a high rating on scheduling, the product must support user-definable, repeating tasks with configurable scan settings and actions. Updating must be configured by default, must be fast (incremental), and must be as unobtrusive as possible. For depth of configuration, we look for easy access to settings that control such aspects as heuristics, behavior monitors, and the choice of what to scan: e-mail, downloads, IM clients, and file types.

Automatic Renewal Program: Your subscription will continue without interruption for as long as you wish, unless
you instruct us otherwise. Your subscription will automatically renew at the end of the term unless you authorize
cancellation. Each year, you'll receive a notice and you authorize that your credit/debit card will be charged the
annual subscription rate(s). You may cancel at any time during your subscription and receive a full refund on all
unsent issues. If your credit/debit card or other billing method can not be charged, we will bill you directly instead. Contact Customer Service