Very quiet and comfortable. Professional staff very helpful. Great stay.

4 out of 5

Recommended for Everyone

by A verified travelerfrom South Carolina

N "ice" experience

Posted Feb 23, 2015

Location: is close to University of Tennessee campus, Hotel sits right at Worlds Fair Park

We stayed in Knoxville to attend a UK vs. Tenn. basketball game. We actually knew that an ice storm was coming the morning we left. We made our reservations to stay here in advance and are glad that we did. We were not able to go out and explore the downtown area due to the ice/sleet. All restaurants in the area were closed due to the weather. The hotel has a restaurant and lounge. The beautiful lounge overlooks World Fair Park. What more do you need when the weather has socked you in? The hotel shuttle even drove us to the game and picked us up. We enjoyed the stay and hope to go back to explore the downtown area. We would stay here again.

Good for the price

Posted Feb 9, 2015

Pros: staff for breakfast was impeccable

Cons: see review above on the overnight clerk

Location: go to market square

The only reason this isn't a 5 out of 5 across the board is when my the other half of my crew went to check in. the overnight clerk "Robert" (not sure on his title) was beyond rude and wouldn't look up the fact there were 2 rooms under two different names. they had to call me in a different state at 1230am, wake me up for me to call expedia and expedia to call the desk only to tell him what's in front of him is correct. everyone else at the hotel were all stars, especially the folks in the restaurant for breakfast. this robert character needs a severe lesson in customer service though

4 out of 5

Recommended for Everyone

by A verified travelerfrom J

Posted Feb 8, 2015

STaff is friendly and professional be aware there is a daily parking fee.

shuttle setvice

Posted Jan 26, 2015

dont go if you are expecting shuttle service to pick you up. we was left at concert and did not have a way back called hotel they told us to call cab. had no numbers. out of town. they could have cared less. only reason we booked was shuttle service to and from concert when we got off shuttle gave us card to call when ready to be picked up and told us where to be thank goodness for staff at arena for helping us