Changes in the workplace have raised the level of literacy needed by workers to full twelfth grade at least and outstripped manufacturers' ability to retrain workers. Even workers with high school diplomas may not be able to read. Although defined as literate, 40 percent of workers cannot meet the demands of the new technology. In order to achieve the productivity gains offered by innovative electronic technology, a major commitment to workplace literacy programs must be made. The following actions should be taken to develop a successful workplace literacy program: (1) assess the skills of the work force and identify levels of attainment in such areas as reading and mathematics; (2) conduct a job analysis, if necessary, to determine needs of employee groups; (3) develop a curriculum that includes reading, writing, speaking, listening, mathematics, and computer literacy; (4) identify services to be delivered; (5) develop, conduct, and evaluate a pilot project to determine effectiveness in the work group and workplace; and (6) revise and implement a full program. (KC)