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World Class: A Conversation with Author Dr. William A. Haseltine

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NYU Langone Health is known today for delivering clinical excellence, patient satisfaction, and their outstanding safety performance. In less than a decade, the once unprofitable, poorly ranked medical institution had turned into a global leader in patient-centered care—and generated a substantial financial surplus. How did they do it?

On April 22, the USC-Brookings Schaeffer Initiative for Health Policy will host Dr. William A. Haseltine for a discussion on his latest book, “World Class: A Story of Adversity, Transformation, and Success at NYU Langone Health.” Dr. Haseltine, known for his groundbreaking work on HIV-AIDS and pioneering application of genomics to drug discovery with Human Genome Sciences, outlines the “levers of change” that the institution applied, and offers an important lesson in delivering effective health care at manageable costs.