Introduction to Design Thinking for enhancing customer experience

Event overview

Design Thinking is transforming the way people approach business problems and tackle them with ease. It helps in tackling complex problems, and innovate collaboratively for sustainable solutions. This workshop focuses on how Design Thinking can help you enhance customer experience.

Why attend?

A report titled, ‘Brief: Leverage Design Thinking To Spark A Customer-Obsessed Innovation Culture,’ Forrester Research Inc. mentions five organizations that have embraced Design Thinking principles after taking part in the Infosys design thinking workshops:

Here’s what they have to say:

Stuart Presgrave, General Manager of Global Delivery, Telstra

“We found Design Thinking to be a refreshing approach to problem-solving and plan to use these tools to help bring agility and creative confidence back to our workforce”

Director of Business Transformation and Operations of a large high-tech firm

“Infosys has been working closely with us from an organizational perspective to incorporate Design Thinking and an innovator’s mindset into how our teams collaborate, ideate and prototype more user-centric solutions.”

Who should attend?

The event is an excellent opportunity for executives and decision-makers to interact with experts in Design Thinking, and network with peers from the industry.

Speakers

Abhishek Singh

Asian market for EdgeVerve, Infosys

He has led several initiatives of new product development, centered on customer experience for Infosys. His entrepreneurial blogs are widely read on Tnooz, LinkedIn and CustomerThink.com. Abhishek’s innovate “Customer Experience Measurement System,” has patent filings in USA and India.

Dr. C.J. Meadows

Director of i2i, SP Jain School of Global Management

She has over two decades of experience, as a strategy consultant, executive developer and entrepreneur. Additionally, she is also the Executive Director, Chair and Cofounder of The Tiger Center, as well as the Co-Principal of MMA Family Office. She has previously taught at Harvard, INSEAD, Asian Institute of Management, National University of Singapore and for MNC’s both privately and with Singapore Management University.