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By Joseph A. Fortuna, MD, Kathy C. Merrill, Mary Hones-Burr, Carole Elm, Roderick Munro, PhD, Heather Shay, and William F. “Bud” Sherman HCD developed a “Marshall Plan” to show what can and will be done when process improvement and quality management professionals are given the chance to prove themselves and their worth as important members of the health care team,learn more