Delivery & Returns

PAYMENT

We accept online payment in a secure environment by credit or debit card or Paypal. We currently accept Visa, Mastercard, American Express, Delta, Solo, Switch and Maestro. All transactions are shown and charged in £ Sterling.

DELIVERY

How much does delivery cost?

UK standard delivery is £3. UK next day delivery guaranteed is £8. EU postage costs £7 per order, and postage to the Rest of the World is £9. Shipping outside the EU may incur additional import duties or customs charges.

When will my order arrive?

Orders placed by 2pm are usually dispatched the same day, and always within 24 hours (Monday to Friday).

Parcels are sent using Royal Mail 1st class as standard. Next day guaranteed delivery is also available at checkout.

Gift wrapping

Gift wrapping with luxury box and ribbon is available to select at checkout at a cost of £5. It is available for all UK and International orders.

RETURNS

We hope that you will love your Mamacha product but we understand that sometimes a purchase just isn't right. If you wish to return something we will be happy to offer an exchange or refund. Please contact us by email at amy@mamacha.co.uk or by phone on +44 (0)7969 804 779 to arrange a return, within 14 days of purchase. Returned items will only be accepted unused, undamaged and in perfect condition. Please obtain proof of posting from the Post Office. Goods are returned at the purchaser's own cost. The delivery charge and any import duties paid on the original order are non-refundable.

Postage & Delivery

Orders are usually dispatched the same day if ordered by 2pm. UK postage is a flat rate of £3. International shipping, express shipping and gift boxing also available at checkout.

About Us

Alpaca is our obsession. It is warmer than lambswool, silky soft to touch, luxurious yet durable. Since 2008 we have worked with small community projects in Peru where women have a chance to earn a living using the knitting skills they pass down through generations. Our customers value our products for how they are made, by whom and why. We hope you enjoy browsing.