Within the auto insurance industry, the total loss workflow has historically been difficult to manage and highly opaque, making it hard to meaningfully reduce the large negative impact of total loss on carriers’ bottom line. Even after total loss claims have been settled, carriers still face many cumbersome and complicated tasks that are often hampered by fragmented vendor systems and manual spreadsheet tracking of data to combine these various silos of information.

Because of these fragmented processes and workflows, the total loss claims process is typically a black hole for insurance carriers, making it hard for them to get real-time data on vendor performance or to reduce cycle times. To address these problems, we designed Total Loss Pro to streamline the total loss claims process from end-to-end, break down the silos of information, and take the pain out of total loss for carriers. By promoting and supporting transparency, standards, and compatibility, we allow our customer to tap open competitive markets and run their businesses as they see fit.

Total Loss Pro reduces the complexity of managing total loss with tools like the web-based adjuster dashboard below. With this increased level of transparency, carriers can now spend more resources and energy on customer satisfaction and optimizing their workflows. Case in point: one major insurance carrier is saving an estimated 1,000 hours of staff time per month since implementing Total Loss Pro.