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Hi,
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Make sure the hold/lock switch wasn't accidentally activated.
If it is freezing, update the firmware.Download the newest version of the Philips Device Manager:www.usasupport.philips.com - change your country/language as neededEnter in your exact model #Click on the link for your exact model #Click on the Software & Drivers sectionClick on "Firmware Upgrade Software"Install the new Device ManagerOpen and run the "Update" tab-Tha Mp3 Doctor

first off get the arcsoft media converter 3, then drag and drop the videos you want to get on your mp3 player into the program, after it converts it it loads them onto your mp3 player as long as its connected, this program will also allow you to download youtube videos and put them on your mp3 player too this should help a bit

Guest - your player is screwed - there is no software available for fixing that problem. Call Philips and find out how to get an in-warranty replacement (or take it back to the store). The problem was caused because you deleted a key system file when you were trying to delete music - next time, be very, very careful.-Tha Mp3 Doctor

There is a program that came with the installation Cd called Philips Device Manager. You can download it from www.usasupport.philips.com if you lost the CD. Use the Philips Device Manager to repair the player. If the device manager will not repair the player, then try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.