Extent to which the company is capable of accommodating customised demands.

Quality

Overall assessment of the quality of product/s or service/s rendered.

Empathy

Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.

Accessibility of Services

Ease of navigation if web-based; road access if a physical entity.

'The Extra Mile'

The extent to which this business delivers beyond reasonable expectations.

Corroboration of Service Usage

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Representative

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Outstanding

I turned up unannounced and unexpected this morning with a smashed Iphone screen and a very short amount of time to get it fixed. I explained to the gentleman at the counter that I needed it for Uni in about an hour. Even though he was running this place single handed, he repaired the phone in front of me and threw in a free screen protector. The price was far less than I had thought it would be and really appreciated the extra mile he went to to accommodate my schedule.

David F

Don't buy into their guarantee of warranty. While I trust a lot of people come out of this shop satisfied, my experience was one of extremely poor customer service. I went in for a simple screen repair, and came out with what Apple called 'irreparable damage'. I was disappointed that Tech Masters tried to blame the resultant damage on me, and even more so that they could not hold up their end on a verbal agreement for a refund. As my £90 screen repair did not repair anything and in fact broke my phone, I was told to come back for a refund if they could not fix it. They tried to assure me they did not cause the damage, but it was working well until I picked it up. Once Apple had seen it (Tech Masters told me to go to them in the end), they gave me a new phone for free and told me not to go to these sort of places for repairs. IT Tech Masters then refused a refund. I have no idea what the warranty was for, but they were adamant I got my repair and refused me once I came back for it. Disappointed, especially as they held my phone for a week and told me I was 'too inexperienced' to contest what they were saying. A bad time.

Professiona service

The master fixed my computer with a couple of buttons, in a couple of minutes. The deal was in BIOS boot. But I didn't know how to get access to BIOS on Acer, the master knew and fix my "unbootable device".

Awesome Service, V Quick

Awesome and fast same-day service from the guys at Techmaster Cardiff. Broke my phone at Tintern Abbey the day prior - yep, really - and was off to Spain the next day. They fixed screen and checked all working in two hours. Easy. Writing from the phone now... :)