I just recently had the rope snap in the pulley system that allows the tray to move up and down. These carts are over a decade so they are way outside of warranty. I got a hold of support and they're telling me the only solution is a full cart replacement.

That doesn't sound right to me. I really just need a replacement for the snapped rope. Does anyone know where I can get this replacement part? I'm currently scouring Grainger and Lowes just for the rope, but it'd be great if I could just order the rope itself from Ergotron so I know it's the right part and will fit. Does anyone have more information?