I'm hoping I'm missing something and this feature is already available, but I cannot seem to find an option to get a serial number change on a device to be recorded in the timeline?

As a good example, a device (Cisco Router) has an Operating System change recorded, which is perfect, but it doesn't record when the device is swapped out and the only difference Spiceworks might notice would be the Serial Number? Both bits of info are gathered fine and stored in device details as expected, it's just the serial number change doesn't isn't recorded!

4 Replies

Had you already tried rescanning (and perhaps also a manual rescan from the inventory screen) after following at least the first three steps of the Inventory Inconsistencies How-To? That should force Spiceworks to re-read all the data from the device, assuming there are no scan errors associated with the device.

I haven't tried any of that yet, but I would just say that the UPDATED serial number is reflected correctly in the General Info tab of the device, so it is collecting the info correctly, but I don't think the option to list it in the timeline is present in spiceworks. If you look at the options for timeline alerts, there's nothing that mentions serial number, just "device updated". That bit works OK.

The first router was discovered before May, but oddly this is the first entry in the devices timeline - I suppose that's because it's a new device and elsewhere there will be the old device with its own timeline?

Ideally I would like the IP address to be the place holder for the device, as that is the only thing that will never change, so that OS versions, names and serial number changes would be recorded in the timeline.

It makes sense now, the change of serial number isn't displayed because spiceworks has it down as a new device :(

0

This discussion has been inactive for over a year.

You may get a better answer to your question by starting a new discussion.