Exploring the Perceptions of Cultural Competence Among Personal Support Workers in an Ontario Long-Term Care Home: A Case Study

dc.contributor.author

Tayab, Aysha

dc.date.accessioned

2012-05-18T15:42:39Z

dc.date.available

2012-05-18T15:42:39Z

dc.date.issued

2012-05-18

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http://hdl.handle.net/10464/4013

dc.description.abstract

Personal Support Workers (PSWs) spend a large amount of time with long-term care (LTC) home residents providing assistance with their activities of daily living. The s limited research on their perceptions of cultural competence presents the need to bridge this knowledge gap. The researcher conducted a qualitative case study at a LTC home in Ontario. Data were collected by conducting a policy document analysis, a key informant interview with the Director of Care (DOC), and two focus groups with PSWs. The five major overarching themes were: The Culture of the LTC Home, Provision of a Supportive Environment, Collaborative Team Approach to Care, Building a Relationship with the Residents, and Maintenance of Staff Morale. The findings illuminated the broad nature of culture, connections to person centered care, and the factors that facilitate or hinder PSWs’ culturally competent care. The ambiguous perception of cultural competence among PSWs suggests further research and education on cultural competence in LTC home settings.

en_US

dc.language.iso

eng

en_US

dc.publisher

Brock University

en_US

dc.subject

personal support workers

en_US

dc.subject

cultural competence

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dc.subject

long-term care

en_US

dc.title

Exploring the Perceptions of Cultural Competence Among Personal Support Workers in an Ontario Long-Term Care Home: A Case Study