How can I purchase Travel Insurance?

Travel Insurance can be purchased through Mondial Assistance. You can purchase travel insurance designed for you and with your cruise in mind. Mondial Assistance is one of the leading names worldwide providing travel insurance and assistance services. This is optional and subject to your own needs.

What Travel Insurance Programs are offered by Mondial Assistance?

Choose the program that best fits your needs and combine it with the benefits of your choice. Your options are:

Celestyal Plus and Celestyal Premium should be purchased within 48 hours of the trip booking.

For more information and limits of cover, please visit the links within Travel Insurance Terms & Conditions.

Upon completion of the purchase you will receive a confirmation email with the Travel Insurance Certificate, including the contract and conditions of the program.

Is Mondial Assistance offered through Celestyal Cruises?

Mondial Assistance is a service provider acting as an independent contractor and do not at any time act as agents or representatives of Celestyal Cruises. Celestyal Cruises is not responsible in any way for the conduct, products or services provided by Mondial Assistance (including without limitation its employees and/or sub-contractors) nor for loss related thereto. Celestyal does not own or control Mondial Assistance, makes no representations of any kind as to its performance and does not take to supervise its activities. Anyone using such services shall be entering into a contract with Mondial Assistance subject to the terms and conditions of Mondial Assistance.

What if I need to change my booking after I have purchased Travel Insurance?

Changes to the booking will not be reflected automatically to the travel insurance once the purchase has been completed. If there are any changes (cruise dates, cabin, passenger names, etc.) after the travel insurance purchase has been completed, you need to contact Mondial Assistance directly at celestyal@mondial-assistance.gr or call 24 hour Claims Administration Centre at +30 210 99 26 926. Alternatively, you may contact our reservation department and a reservation officer will guide you accordingly.

Terms & Conditions of Mondial Assistance

Mondial Assistance travel insurance is subject to specific Terms & Conditions which you are encouraged to read carefully. The policy currency (including limits of cover and premium) is Euro, even though your charge might be in local currency equivalent. The travel insurance is non-refundable. For more information, please visit the links within the Travel Insurance Terms & Conditions.

More Information

The travel insurance is offered and administered by AGA International S.A. [10 Premetis Str., 17342, Athens, under Policy GRT150002709]. The insurance travel plan provides insurance protection during the covered trip. All the benefits that are provided under the insurance policy are organized and handled by Mondial Assistance on a 24 hour per day basis, 365 days per year, with the condition that:

The claims administration centre of Mondial Assistance has been previously notified and has been given all the necessary elements.

The claims administration centre of Mondial Assistance has previously accepted the organization and the undertaking of the coverages, without the prior approval of which no benefit is provided and no compensation is given.