Survey: Navy Exchange stores rate well

Mar. 7, 2014 - 01:48PM
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NORFOLK, VA. — The Navy says customers at its exchanges are giving them high marks for customer satisfaction.

The Virginia Beach-based Navy Exchange Service Command released the results of an annual customer satisfaction survey on Thursday.

On a 100-point-scale, customers gave Navy exchanges an 85. That Navy says that puts its stores on the same plane as stores such as Nordstrom and Kohlís.

The Navy says more than 13,000 customers around the world were asked to participate in the survey. Customers in the Mid-South region gave their exchanges the highest score, at 90. The region includes exchanges in Tennessee, Texas, Mississippi, Louisiana and western Florida. The lowest average score was for the Europe region, at 85.

The Navy says about 12.4 million people are eligible to shop at its exchanges.