Toner sensor error 5650 oki

Turned on oki 5650 fax and machine displayed power failure report printing, then the alarm light came on and it displayed toner sensor error, check drum unit, paper started to feed from drawer and made it to the two black rollers that are side by side under the drum unit. This will happen every time the machine is turned on and off. The hopping roller was replaced a short time ago as well as the two gears with one way bearings associated with the hopping and resist rollers, also two other drum toner units were tried. Help?

6 Suggested Answers

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).click here to download the app (for users in the US for now) and get all the help you need. Good luck!

Anonymous

Does this happen when you perform a test print such as an activity report or config page? if it does you may have a transfer roller issue. The transfer roller is the long black spongy roller directly under the drum, the metal rod in the roller conducts a charge that interacts with the drum. If the roller is dirty (usually chocked up with toner) the necessary charge is diminished and the image will be lighter. You will have to remove the roller in order to clean it, (TURN THE POWER OFF) there is a bendable plastic tab at the right side end of the roller that will release the roller. I personally drench the roller with metho and then wrap a rag around it and squeeze the metho/toner out (dont do this with lexmark rollers, they deform) let dry and give it a try, also check the end of the metal rod and where it connects for contamination.

Check the little switch/door on the right hand side of the drums.This has worked successfully for me.

Symptom:
After replacement of a C3530 Image Drum, the message, "Toner Sensor Error" is displayed.

Cause:
The plastic shutter in the ID is fully or partially covering the toner sensor window.
Resolution:
Move the cover upward to allow for the sensor to become fully exposed prior to reinstalling the drum.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

rwhen you replace the toner youare putting it in the drum cartridge.the whole black unit gets replaced.lift it up to remove.when you replace it also install a new toner cartridge the drum resevoir will be empty when
new it will need a new toner cart. to fill it now you need to reset the drum counter.push select function
button,to the right number 8 or 9 says counter display
push it,screen will will say drum count reset? push yes arrow screen will say are you sure? push yes
tada! if it now says replace toner open the white cover
over the drum then reclose it a motor will run for about 30 seconds its adding the new toner to the
resevoir you may need to do this about 3 times or until add toner message goes away

Your saying the heads have been cleaned but that points towards an inkjet MFP, if it is a laser MFP, take the toner/drum assy out and shake it hard.. the toner may have settled in storage and may be causing the problems.

Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.

Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.

Phone Book: Phonebook list

Sent Report: Sent fax report

RCV Report: Received fax report

System Data: System data list

Scheduled Jobs: Scheduled job information

MSG Confirm: Message confirmation

Junk Fax List: Junk fax number list

Press [Enter] to print the selected information.

Your machine can print reports containing useful information. The following reports are available:

Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.

Sent Fax Repor: This report shows information of the faxes you recently sent.

Received Fax Report: This report shows information of the faxes you recently received.

System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.

Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.

Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.

Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.

Multi-Communication Report: This report is printed automatically after sending documents from more than one location.

Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered On, open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press 1,0 .
5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
6. Close cover and see if Toner Life End error message has gone.
Please note that this must be done with a new cartridge so the unit will see that there is toner in the cartridge.

Press the [Menu] button on the Control Panel until 'Reports' is displayed on the top line of the Display Screen.

Press the [Left] or [Right] arrow button until one of the following reports is displayed, and then press the [Enter] button to print the report.

Report / List
Description
Phonebook List
This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers.NOTE: This list can also be printed by pressing the Phonebook button on the Control Panel.
Sent Fax Report
This report shows information on recently sent faxes.
System Data List
This list shows the status of the user-selectable options. This list can be printed to confirm any modifications to settings that have been modified.
Scheduled Job Information
This list shows the documents currently stored for Delayed faxes. The list shows the starting time of the Delayed fax.
Message Confirmation
This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
Junk Fax Number List
This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
Multi-communication Report
This report is automatically printed after sending documents from more than one location.
Power Failure Report
This report is automatically printed when power is restored after a power failure, if any data loss occurs due to the power failure.