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I sat waiting for the Doctor to explain the procedure. If ever a situation called for empathy, it’s waiting to see if you have cancer. Not all doctors nail this. He sat down, looked me straight in the eye, and the took a very deep breathe and breathed out slowly. His eyes full of sincerity, he said, “I know this is very scary.” Then paused. We both let that connection happen before we moved onto logistics. 60 seconds. I was scared but supported.Empathetic connections can happen in a moment.
My situation turned out well. That experience inspires deep empathy for those whose conversations are ending differently.

Empathy is contagious.

As a follow-up to yesterday’s post, Feel and Grow Rich, I’ve interviewed Dr. Paul Furey as the second offering in our Let’s Grow Leaders podcast series.

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Karin Hurt is a keynote speaker, leadership consultant, and MBA professor. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. She was recently named on Inc's list of 100 Great Leadership Speakers, AMA's 50 Leaders to Watch in 2015, & Top Thought Leader in Trust by Trust Across America. Her next book, Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul is being published by AMACOM this Spring.

Let's Grow Leaders

Would you like to dramatically improve your business results? Whether you are an executive, team leader, or entrepreneur, you can learn the secret to building deeper trust and connection with your team. Karin’s dynamic approach will help you develop a game-changing strategy and create a plan for execution » Read More