WARRANTY & Return

All warranty periods indicated on Q8souk.com, are related to manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period indicated by Q8souk.com. Please refer to the manufacturer's website or product manuals/packaging for more information.Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does Q8souk.com warrant any product for fitness of use or for representations made by the manufacturer.To receive warranty service on your product, you must contact Q8souk.com by phone or email to address the problem. Our technical support team will be registering your complain and providing you a RMA number which will be used for further services.After receiving an RMA number, you will be required to ship the defective item back to Q8souk.com with the RMA number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. Q8souk.com recommends that appropriate measures are taken to safeguard the product from damage during shipping, as Q8souk.com does not warrant a physically damaged product. Q8souk.com does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.Q8souk.com will not cover any shipping charges for any products.If customer will use for picking up and dropping our service for RMA items, he will be charged AED 50/- (Fifty Dirham) for our pickup and drop services.If the product is determined to be defective and it is covered by our warranty policy, you will be informed and when it will be ready will be shipped out as soon as possible.For any defective products you will have to wait an estimated 2~6 weeks until Q8souk.com gets a replacement or repaired item back from the manufacturer or supplier.It is recommended that customers deal directly with the manufacturer for all retail products for faster turnaround times. Some manufacturers offer direct-swap, cross-ship, or even next-day to-your-door replacement warranty services.Q8souk.com can help facilitate warranty service between you and the manufacturer for retail items, but will not cover any expenses incurred for warranty service. For any products that have a warranty, Q8souk.com will not cover shipping charges.If the product sent to us is not defective, you will be charged for shipping charges.Refunds will be made through the original mode of payment selected at the time of order generation.Q8souk.com is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

Return for refund within: 3 days Return for replacement with in: 3 days Restocking Fee: YesThis is our Standard Return Policy. Items covered by this policy must be returned within 3 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY

Return for refund within: no Return for replacement with in: 3 days Restocking Fee: YesThis is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling with Super Low Price Products. Items covered by this policy must be returned for replacement within 3 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Terms and conditions and privacy policy. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.TABLETS STANDARD RETURN POLICY Return for refund within: 3 days Return for replacement with in: 3 days Restocking Fee: Yes Warranty: 1 year software and hardwareThis is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be returned within 3 days of the delivery date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 3 days of the delivery date. But in case wrong information about faulty of items customer will be charged AED 50/- for pick & drop services.The following conditions are not acceptable for return, warranty and replacement. Any physical damage Tablets that are missing the manufacturer label containing model number and part number Tablets that are missing the manufacturer warranty label Tablets that were missing parts, box, headset or any other accessories from the original box Returned without original invoice Tablets which not satisfying manufacturer warranty policy Tablets which is not satisfying Customer Satisfaction policyLAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY Return for refund within: 3 days Return for replacement with in: 3 days Restocking Fee: Yes Warranty: 1 yearThis is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.The following conditions are not acceptable for return, warranty and replacement. Any physical damage Laptops and Netbooks that are missing the manufacturer label containing model number and part number Laptops and Netbooks that are missing the manufacturer warranty label Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box Returned without original invoice Laptops and Netbooks which not satisfying manufacturer warranty policy Laptops and Netbooks which is not satisfying Customer Satisfaction policy Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY Return for refund within: 3 days Return for replacement with in: 3 days Restocking Fee: No Warranty: 3 monthThis is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.The following conditions are not acceptable for return, warranty and replacement. Any physical damage Laptops and Netbooks that are missing the manufacturer label containing model number and part number Laptops and Netbooks that are missing the manufacturer warranty label Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box Returned without original invoice Laptops and Netbooks which not satisfying manufacturer warranty policy Laptops and Netbooks which is not satisfying Customer Satisfaction policy Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY Return for refund within: 3 days (must be unopened, brand new condition) Return for replacement with in: 3 days (must be unopened, brand new condition) Restocking Fee: Yes Warranty: 1 year Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty!This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 3 days of the delivery date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 3 days of the delivery date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.The following conditions are not acceptable for return, warranty and replacement. Any physical damage In invoice not indicated warranty period Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number Mobiles Phones, Smart Phones that are missing the manufacturer warranty label Mobiles Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box Returned without original invoice Mobiles Phones, Smart Phones which not satisfying manufacturer warranty policy Mobiles Phones, Smart Phones which is not satisfying Customer Satisfaction policy

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY Return for refund within: No Return for replacement with in: No Restocking Fee: No Warranty: NoThis is our Standard Return and Warranty policy for NON Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY Return for refund within: 3 days Return for replacement with in: 3 days Restocking Fee: Yes Warranty: 1 yearThis is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 3 days of the delivery date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 3 days of the delivery date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.The following conditions are not acceptable for return, warranty and replacement. Any physical damage Cameras that are missing the manufacturer label containing model number and part number Cameras that are missing the manufacturer warranty label Cameras that were missing parts, box, headphones or any other accessories from the original box Returned without original invoice Cameras which not satisfying manufacturer warranty policy Cameras which is not satisfying Customer Satisfaction policy

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY Return for refund within: No Return for replacement with in: No Restocking Fee: No Warranty: NoThis is our Standard Return and Warranty policy for NON Warrantied Cameras. Items covered by this policy cannot be returned

All other products will be treated according to the supplier of the manufacturer’s invoice except some products such as clothes and others which once opened and used, cannot be returned or replaced.

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