Payment Services

Best Payment Practices

Make a payment arrangement any time you are unable to pay by the due date on your billing statement.

Update your contact information with us. You are notified of suspected leaks, problems with your account, or work that may impact your water services for a time period.

Please contact us if you have any questions or problems. We are here to help you.

See what payment services we offer (below) that may help you.

Any request for service changes should be made in writing especially if you are moving and wish to have services stopped on a certain day.

Payment Services We Offer

Circuit Breaker Program – This program is through the Bannock County Assessor’s office and if you qualify, you will receive a 30% reduction on your utility bill. Please call 208-236-7260 for qualification details.

Assistance through SEICAA – This is income based. If you qualify, SEICAA has specific water monies to assist you. Please call 208-232-1114 Ext. 135 to schedule an appointment.

Level Pay – This program begins and recalculates every November. It does require a year of history before it can begin in November. This program helps to even out payments if you have higher summer bills. It further allows for ease of budgeting with a set monthly payment.

Bank Draft – With this service, the City initiates the payment from your bank on the due date of your bill. This option works well for customers that maintain a balance in their checking or savings since the payment is not a set date such as the 15th of the month but rather the due date on your bill.

Bill Pay – This service allows you to access your account online 24/7 to pay your bill. You can initiate the payment each month or set it as a recurring charge to a credit or debit card. If you are interested in this service, please send us an email at utilities@pocatello.us and request a PIN number. We will send a PIN and a link to get set up.

E-Bill – This service allows you to receive your billing statement by email without the delay of mail time.

Drop Boxes – We have five locations to assist you in making your payment. These boxes are checked once daily at 7:30 a.m. and located at – Arthur and Carter; Main and Lewis; 3945 Poleline next to Kicks car wash; 2695 S. 5th at the Tourist Information Center; and two in front of the City Hall offices.