COVID-19 Safety in the Field for NetSuite Users

Protect your people in the field

Something came up this week in the field service space that I wanted to share. Not only because it’s something we haven’t seen before, but also to illustrate how we can help NetSuite customers manage the risk of COVID-19 in the field.

Ordinarily, we are creating forms on the mobile for field engineers to fill out – things like SWMS or JSAs (job safety assessments) or plain old process checklists. This forms the basis of what technicians need to do for work completion in the field. Things like director’sliability are a common talk track, as is mitigating risk for our customers.

This week, a customer contacted us with an urgent request for a COVID-19 form on the mobile, and the ability to block job completion if certain criteria was not met.

One of the things I love about NetSuite and NextService, is simply how rapidly you can respond to system change requests like this. Responsiveness to changing market conditions is CRITICAL right now.

As an on-platform solution, we were able to respond quickly, configure the new COVID-19 form and deploy to their production account immediately. If that doesn’t convince you why NativeSuiteAppsare a critical business decision, I don’t know what will.

“SprintQuip provide an essential service to the community by enabling the automation of cash for critical infrastructure such as supermarkets, banks and cash in transit providers. With the COVID-19 situation rapidly changing, we needed to enforce safety and compliance checklists in the field. Next Technik were able to turn this around for us in 24 hours, which meant we could protect our technicians, customers and the public.“

Stephen Basford, General Manager of Systems and Compliance, SprintQuip

Right now, essential services in the field are our most important people. We need to protect them with the right safety measures, not only to keep up with daily compliance changes but to ensure the health and safety of the community.

What is Next Technik going to do to help?

For existing NetSuite customers, we can deploy NextService or NextSchedule in a matter of days to get you up and running. Our aim is to remove any paperwork handling, give you remote real-time visibility of your jobs and protect your people in the field. Talk to us about rapid software deployment and deferred payment for our services during the COVID-19 pandemic.

For existing NetSuite & NextService customers, we are offering COVID-19 compliance checklists in the field FREE OF CHARGE.

This is a serious measure in the field and we’re taking it seriously. Please contact us if you’d like these forms deployed to your NextService mobile configuration. We are offering these forms and configuration Free of Charge to ensure you have the right tools to helpprojectyour people and your customers.