Lost Mobile Overseas

I Lost my smartphone overseas(stolen) and was not able to claim any money however all required documents were submitted apart from the IMEI # which I didn't had due I lost the paperwork & its box when I moved from NSW to QLD(proved). Who keeps records of IMEI ?Otherwise I was able to prove the lost smartphone was mine by supplying the pics, backup details with its serial, make & model but yet this IMEI was still an issue with InsureandGo(MapFre) how does that IMEI compare with any expensive item like camers, jewellery other electronic item lost? IMEI was just an EXCUSE ! On the other hand I went to overseas again same year this time with my family member she lost her Iphone6S but she got it fully refunded REASON she was NOT insured with InsureandGo & the other insurer accepted her claim without IMEI. However in my case they could have agreed to partial refund but this unscrupulous company have no understanding lucky I didn't run into any medical issues.SO hope YOU decide who to choose next time

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I had a similar experience with Insureandgo. My domestic flight in Mongolia was cancelled due to weather and as a result I missed all my international connections and had to book new flights home to Australia. I was out of pocket $1900 due to this but Insureandgo denied the claim saying they don't cover cancellations due to weather as it's not included on their pds of inclusions. So I was supposed to guess which situations they don't cover? Insureandgo are a scam. I commiserate. Take them to the ombudsman.

I do empathize with your frustrations . These unscrupulous insurance companies will try & find all excuses to NOT help. I will definitely file a case and as time permits will take this further to teach them a lesson & will involve media as well .

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