Terms & Conditions

All Bookings

The terms and conditions outlined below apply to all reservations whether made online at http://www.quebecshotel.co.uk or by telephone or in person unless otherwise designated.

Payment Terms

Advance purchase rate: When you book an advance purchase rate, we will take full prepayment from your debit/credit card at the time of reservation. The advance purchase saver rate is non-refundable and cannot be transferred to an alternative date. The advance purchase saver rate cannot be used in conjunction with any other Special Offers.

Best available rate: When you book a best available rate, we will ask you for a credit/debit card number to secure your reservation only when booking by telephone or in person. No payment will be taken from your card and you will pay for your room on departure at the hotel. Non-guaranteed reservations are not accepted.

When you arrive at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover any extras during your stay. All incidentals should be settled prior to departure. We accept payments by American Express, MasterCard, Visa, Maestro and Cash. Personal cheques are not accepted.

If you intend to arrive at the hotel after 10pm you must notify us that you will be a late arrival. If you have not checked in by 10pm and you have not notified us that you will be a late arrival we will determine you to be a no-show and release your room for resale.

Rates

All rates quoted are subject to availability and inclusive of VAT at the prevailing rate. Rates confirmed are based on the number and configuration of rooms booked at the time of confirmation, should that configuration change, an increase in rates may apply.

Check-in and check-out

Rooms will be available at the discretion of the hotel as early as possible after 3pm on the day of arrival and must be vacated by 12 noon on the day of departure. Early check-in and late check-out may be available on request, additional charges will apply. Rooms not vacated by 12 noon on the day of departure will automatically be charged a late check-out fee.

Children and extra beds

Children are welcome at the hotel. Children under 2 years old stay free of charge, children under 8 years old stay free of charge with a cot or extra bed provided and a complimentary breakfast included. Children over 8 years old can be accommodated in an extra bed for a £25 surcharge, this option is only available in Executives or Suites. The requirement of an extra cot or extra bed is upon request and needs to be confirmed by the hotel.

Pets

Sadly we cannot accept any pets in the hotel other than guide dogs.

Car Parking

Car parking is available entirely at the owner’s risk. The hotel or its employees do not accept liability for any loss or damage to the vehicle or its contents whilst the vehicle is driven by an employee or parked in the car park.

Smoking Policy

The hotel is a non-smoking establishment. If you choose to smoke in the hotel we will be forced to apply a charge of up to £250 to cover the cost of deep cleaning.

General

The hotel makes every attempt to ensure that information supplied on www.quebecshotel.co.uk and our booking sites is up to date, but cannot guarantee the accuracy of information or availability of bookings.

These terms and your booking are subject to the laws of the jurisdiction in which the hotel is situated.

Voted by Conde Nast Traveller...

as one of the top 80 hotels in the world and The Independent Newspaper voted Quebecs as one of the 50 best British hotels.