Payments Blog

While it’s been relatively important in the past, the consumer experience is quickly becoming one of the top concerns for merchants in today’s digital world. Today, more than ever before, consumers are transacting on computers and mobile devices via browsers and apps, voice-activated personal assistants and various other devices.

The Merchant Advisory Group’s Mid-Year Conference is right around the corner. This year’s conference, which will take place from February 28th to March 2nd in Phoenix, Arizona, will bring together some of the brightest, and most insightful people in the entire digital payments industry. Bruce Poore, the Senior Vice President of Global Sales will be representing Cardinal at the conference.

Ever since the specs were released, in October 2016, 3-D Secure (3DS) 2.0 has been one of the hottest topics in the digital payments industry, and for good reason. There has been constant discussion in industry circles regarding these new specs, specifically related to their impact on merchants, issuers and consumers, with a real focus on the seamless, friction-free consumer experience.

Currently, there are a lot of interesting and exciting developments to monitor in the digital payments industry. From the growing popularity of mobile phones and the rise of mobile commerce to the continuous shift away from cash and towards cards and mobile wallets, to the fascination surrounding connected devices, there’s no shortage of intriguing stories and trends in the digital commerce world.

For merchants, the inevitability of chargebacks might make the entire situation seem dire. Unfortunately, you do need to deal with them and, since the consumer’s issuing bank wants to maintain a good relationship and reputation with their client (the cardholder), it might feel like you’re stuck in a continuous, miserable loop, where you can’t recoup any revenue, no matter the situation.