Can’t validate ArtRage for Android, use it offline or asked to pay again from Google Play Store

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Unable to Validate License after downloading from the Google Play Store

If you can’t run ArtRage for Android after purchasing from the Google Play Store, are asked to validate it everytime you open the app, or can only run it when connected to the internet, this is usually because ArtRage or the Play Store app is not properly storing or sending the purchase data. This is usually fairly easy to fix following the steps below. Note: Several things can cause this bug to occur or prevent your changes from fixing the problem, so you may have to try a few different things.

Before trying anything else, try just uninstalling the app and reinstalling it again from the Play Store. If this fails, move onto the troubleshooting steps below.

The steps we have found work most reliably are:

Close ArtRage completely in your active processes

Clear the ArtRage app data

Clear the Play Store cache

Open ArtRage and turn on Wifi to get licence data

Close ArtRage completely in active processes and turn off Wifi

Restart the device

We have found that clearing your ArtRage app data will usually allow you to use the app properly but may still give you the licence validation error on start up. Tap ‘retry’ and it should vanish and allow you to use ArtRage. If this happens, then it usually means that you missed one of the steps above, or something else is going on.

Further Troubleshooting

Find out how to do the individual steps, and other things you can try:

1. Check the Play Store Account

Are you logged in under the same account that you purchased the app under?

To check:

Open the Google Play Store app

Touch the Menu icon to see which account you’re currently using.

To change accounts, touch the dropdown arrow Selector and select a different account.

2. Check Wifi Connection

The Play Store needs an active internet connection to verify your purchase for the first time and every time that the error shows up. Once you have validated your licence, it may work until you restart your device.

To check if the licence validation error is completely fixed, you will need to turn off wifi and restart your device.

3. Clear ArtRage app data

While the problem usually lies in the Play Store app, there is a chance that the ArtRage app data is corrupted and not storing your purchase data properly. We are investigating this issue.

Deleting the app data is basically the same process as for the Play Store app, but note that you’ll lose any current unsaved work.

Ambient Design is a New Zealand based software development company specializing in creative tools for artists.

Our work across desktop and mobile platforms focuses on creating natural tools with intuitive interfaces. These let artists from both traditional and digital backgrounds paint without having to learn digital tricks to get realistic results.