Customer’s Son: “Mommy, it’s okay. We can just get the game from [website].”

Customer: “No, no, no, no! We are getting you this game from this store, TODAY! This happened because of your f***ing s****y employee not helping me!”

Manager: “Ma’am, we just can’t have people coming in and smashing our games just whenever they get mad. Again, you are going to have to pay for that, and then please leave the building.”

Customer: “What do you mean, LEAVE the building?! I shouldn’t have to! I’m the customer! I’M ALWAYS RIGHT!”

(With that, the customer loses all control and ATTACKS the manager and the employee #1. Employee #2 and I manage to get her on the ground while employee #1 calls the police. Surprisingly, her son remains completely calm during the entire situation.)

Me: “Little boy, how are you just so calm in all this?”

Customer’s Son: “This isn’t the first time this has happened. Last time, she kicked someone where it hurts a lot, ’cause he fell over crying and stuff.”

Me: “Oh, well, do you have any other parents at home?”

Customer’s Son: “Yeah, just call this number…”

(He proceeds to take a folded piece of paper with delicately written numbers on it. I call the number. Before I can even explain the situation, the man on the other end of the line already seems to know what has happened.)

Me: “Yes, hello?

Man: “Oh, God… don’t tell me she did it again!”

Me: “Yeeeeeeeeep.”

Man: “Yeah, I’ll be over. Which store is it at this time?”

(I give the man our store’s location. About 20 minutes, a big man enters the store. During this time, the police have arrived and are filing the report and interviewing everyone. I have just been interviewed when he comes up and talks to me.)

Man: “Where is she?”

Me:*points at cruiser*

Man: “Thank God.”

(After the big man leaves with the son, employees #1, #2, and the manager come up to me.)

Employee #1: “Who was that?”

Me: “I don’t know, but it sounds like tonight’s gonna be a good one for him.”

(We later found out that the customer was the man’s wife, and the son was later moved to a different home. The son eventually would often spend days at the gaming supply store talking with the employees. Great kid, I’ll tell you that!)