Why do closed captions only work on some videos?

For concerns related to closed captions while streaming on The CW or CW Seed app, cwtv.com, or cwseed.com, you may attempt troubleshooting on your device using our closed captions support articles.

If the issue persists, please submit a request detailing the issue you are experiencing with closed captions. Provide as much information as you can about the issue you are seeing, as it will help us find the best solution.