What's Wrong With This Picture? - Nov. 26

November 25, 2012

Photo by Dan Dearth

Editor’s note: Each Monday, The Herald-Mail will highlight an infrastructure issue or other problem and will try to find out what is being done to fix or improve the situation. We will not tackle situations involving domestic disputes, or consumer problems.

The problem: Washington County resident Gary Wright emailed to say that a button that helps people with disabilities open an automatic door at the Post Office on Franklin Street was broken.

Who can fix it: The United States Postal Service

What they say: The button was broken by vandals about two weeks ago, United States Postal Service spokeswoman Freda Sauter said from Baltimore.Sauter said post office officials ordered a new button and will replace the part as soon as it arrives.On Wednesday, the door was propped open with a large plastic recycling bin.“We value every customer,” Sauter said. “In the meantime, we offer special assistance based on the nature of the individual’s disability. In some cases, it may mean helping the customer enter the building. In others, it may mean meeting them at a different entry point to handle transactions.”

— Compiled by Dan Dearth

If you are aware of a safety problem, a major annoyance or a pet peeve that one of our governmental bodies, an agency or an organization is responsible for fixing, send the information and a photo if you have it, to:What’s Wrong With This Picture c/o The Herald-Mail newsroom. 100 Summit Ave. Hagerstown, MD 21740

You can email the information to lindad@herald-mail.com. Please include a phone number where we can reach you.