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I found that my user had two profiles, one we originally created called Microsoft Exchange Server, and one someone else created with the users name.

While trying to correct the situation, I found there were numerous Outlook processes running, so I stopped them all [task manager].

Then [using control panel, mail] I set the MS Exchange profile as the default [user's profile was default], and deleted user's profile, then changed the properties for MS Exchange profile. It was pointed to an old server.

If that doesn't work, log the user off, then rename their profile [using Windows Explorer], and let them log back on [new profile will be created]. Set the new profile up and see if your problem is cured.

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