The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Hi
Following a post by Gary McGrath for a link to the document "Installation and Upgrade guide for Classic"
I clicked the link but received an error message page stating my email address does not have access to
I verified that I was logged into the forum and that the email listed matches my forum profile. Please advise or maybe someone could shoot me the document at dave@quickcomputers.com.