Autoresponder is not working

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I tested your "Autoresponder"s on your webpage and see that only the two of them with "Sender name" as "noreply@jotform.com" are sending the emails to the submitter. In this case, there must be something wrong with your custom email service provider ("info@fnow.ru").

To beat this issue you can set those "Autoresponder"s' "Sender's Name" as default. Please, see it from the below:

In addition, one of them has set to use the field "имя" for email address, this also needs to change as "email".

After making the changes, please do let us know the results.

Regards.

allgrit

Answered on April 14, 2016 at 08:24 AM

deleted all except Welcome letter autoresponder,

it has "Sender's Email" as default.

Form name "Форма Заявки by YeahYouKnow"

still doesn't work

JotForm UI Developer

mert

Answered on April 14, 2016 at 09:42 AM

Hi there,

Again, I tested the embedded and the standalone version of your form. Currently, standalone is sending the email, the other one is not, so I assume that the issue is occurring from the embed method now. If you want to embed your form as a button to your form, you can get the light box embed code first and convert its link to a button by adding a <button> tag.

Below, you can see the customized code and also, you can directly use it on your webpage: