Cisco Unity Connection Phone Menus and Voice Commands

About the Phone Menu and Voice Command Tables

The tables below show the most frequently used menus, shortcuts, and voice commands for managing your messages and preferences by phone for the different versions of the Cisco Unity Connection conversation.

Ask your Connection administrator which conversation version you are set up to use.

Main Menu (Voice
Commands)

For select commands,
you can press a corresponding key without turning off voice commands. Your
Connection administrator can tell you the available commands and their
corresponding keys, or you can say "Touchtone command Help."

Note

In Cisco Unity Connection 10.0(1) and later, the voice commands
that includes message or messages will work in a similar way. For example:

Use nothing
for a greeting—callers will hear only a tone to signal that they should leave a
message

"Play nothing
for my <greeting name> greeting"

Hear greetings
menu Help

"Greetings
Help"

Change PIN

"Change my PIN
"

Hear directory
listing status

"Get my
directory listing status"

Change
directory listing status

"List my
number in the directory"

"Do not list
my number in the directory"

Hear recorded
name

"Play my
recorded name"

Change
recorded name

"Change my
recorded name"

Hear meetings
on a particular date

(Not available
on some systems)

"Play meetings
on <date>"

Switch to
temporarily using the phone keypad

"Touchtone
conversation"

Call a
Connection user

"Call
<name of user>"

"Call
<extension>"

Call a
contact or administrator-defined contact

"Call
<contact name> at <home/work/mobile>"

Permanently
delete all messages in the Deleted Items folder

"Empty
Deleted Items folder"

Send a Message
Menu (Voice Commands)

For select
commands, you can press a corresponding key without turning off voice commands.
Your Connection administrator can tell you the available commands and their
corresponding keys, or you can say "Touchtone command Help."

After addressing
and recording a voice message, say:

Action

Voice
Command

Send message

"Send"

Edit
recording

"Change
recording"

Review
message properties

"Review
message properties"

Edit
recipients

"Edit
recipients"

Mark message
urgent

Cancel
message urgent

"Set urgent"

"Cancel
urgent"

Mark message
private

Cancel
message private

"Set
private"

"Cancel
private"

Mark message
urgent and private

"Set urgent
and private"

Mark message
return receipt

Cancel
message return receipt

"Set return
receipt"

"Cancel
return receipt"

Have
Connection deliver the message at a future date or time

"Future
delivery"

Cancel
future delivery

"Cancel
future delivery"

Add
additional recipients

"Add names"

Review
recorded message and message properties

"Review
message"

During Message
Menu (Voice Commands)

Revised November 16,
2010

For select
commands, you can press a corresponding key without turning off voice commands.
Your Connection administrator can tell you the available commands and their
corresponding keys, or you can say "Touchtone command Help."

While listening to
a message, say:

Action

Voice
Command

Restart
message

"Repeat"

or "Repeat
Message"

Play
previous message

"Previous"

Play next
message

"Next"

Save message

"Save"

Delete

"Delete"

Reply

"Reply"

or "Reply
Message"

Reply to all

"Reply all"

Forward
message

"Forward"

Save or
restore as new

(Not
available on some systems)

"Mark new"

Play message
properties

"Message
properties"

Slow
playback

"Slower"

Change
volume

(Not
available on some systems)

"Louder" or
"Softer"

Fast
playback

"Faster"

Rewind
message

"Jump back"

Fast-forward
to end

"Skip
forward"

Pause or
resume

"Pause" or
"Resume"

Fast-forward

"Jump ahead"

Reset
playback speed

"Reset
speed"

Reset
playback volume

"Reset
volume"

List message
recipients (Connection 8.5 and later)

"List
recipients"

During Meeting
Reminder Menu (Voice Commands)

For select
commands, you can press a corresponding key without turning off voice commands.
Your Connection administrator can tell you the available commands and their
corresponding keys, or you can say "Touchtone command Help."

While listening to
a meeting reminder, say:

Action

Voice
Command

Dial into
meeting

"Join"

Hear list of
participants

"List
participants"

Record
message to send to meeting organizer

"Send
message to organizer"

Record
message to send to meeting participants

"Send
message to participants"

Hear about
the next meeting reminder

"Next"

Hear about
the previous meeting reminder

"Previous"

Accept a
meeting invitation

"Accept"

Decline a
meeting invitation

"Decline"

Cancel a
meeting (meeting organizer only)

"Cancel
meeting"

Note

The voice
commands in this menu work only if you are using the calendar integration.

After Message
Menu (Voice Commands)

Revised November 16,
2010

For select
commands, you can press a corresponding key without turning off voice commands.
Your Connection administrator can tell you the available commands and their
corresponding keys, or you can say "Touchtone command Help."

After listening to
a message, say:

Action

Voice
Command

Replay
message

"Repeat"

Play
previous message

"Previous"

Play next
message

"Next"

Save or
restore as saved

"Save"

Delete

"Delete"

Reply

"Reply"

Reply to all

"Reply all"

Resend
original message (NDRs only)

"Resend"

Call the
sender

(Not
available on some systems)

"Call
sender"

Forward
message

"Forward"

Save or
restore as new

(Not
available on some systems)

"Mark new"

Rewind
message

(No command
available)

Play the
original message (NDRs only)

"Play
original message"

Play message
properties

"Message
properties"

List message
recipients (Connection 8.5 and later)

"List
recipients"

Universal
Actions (Voice Commands)

Revised November 16,
2010

For select
commands, you can press a corresponding key without turning off voice commands.
Your Connection administrator can tell you the available commands and their
corresponding keys, or you can say "Touchtone command Help."