Policies

For all PRE-ORDER pieces, kindly make your payment first then we can proceed into preparation and sewing.

We ship all items by Registered Airmail Parcel (postman will be at your address to deliver to you) , that's why it cost more than normal airmail. With a Tracking Number given to you.

It takes 9-16 working days (excluding weekends) to reach you, depending on distance/custom/weather condition. There might be delay sometimes with postal service at your country. We are sorry if it happens to you, but please wait for it patiently (As we can't help to speed up the postage once we shipped it out!)

*If you need it urgently sooner, we can ship it by Express EMS parcel, please contact us for the postage fee charge!

*We are Not responsible for any tax that your country might charge you.

*Kindly contact us for urgent deadlines in order for the item to reach you on time.
*No refunds No exchanges once you receive your item.
*Partial refund is only possible if the item is confirmed 'Lost' by postal service.
*If the item is confirmed 'Lost' by postal service, we will refund half of the amount to you, Not full refund.

*In any case of postal damages, pls contact us and we can discuss more to solve the issue.