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Obviously, as a shangri-la the service is excellent, the beds super comfortable, the rooms very nicely laid out and appointed. but as someone who had never been to vancouver, the location is great. it is next to the urban fare market where i could pick up picnic lunch or snacks for a day out touring. there were also endless good restaurants in the area. it is next to the coastal church which is apparently a tourist site. the set up is a little odd with the lobby being in the car park level and thus feeling very basement-y and then the street level is only a concierge and a very weirdly laid out hallway. the hall leading to the guest elevators is very narrow and barely accomodates two-wide. the rooms are very nice, spacious, well-appointed and the showers are large. the fruit is a nice touch and the breakfast being included was helpful since it was alacarte only at a jean-georges restaurant. my only complaint is how the food was charged on the bill. we had breakfast included and a $100 food credit. the breakfast included was up to $76 but we never saw an itemized bill (at the restaurant or checkout) so i never could quite tell if i spent more or not. i assumed that i was somehow getting covered by that and the food credit but i wasn't and i have no clue how it all got counted - it was so complex i think you needed the patience of a saint to work it all out. it almost made you think they did that on purpose so you wouldnt check. there were nice modern touches in the decor but some of my travel companions wanted a little more "special" in the decor. also, just a little note on the competition: when i stay at mandarin orientals i get not only fruit but jasmine tea when i get brought to the room...i'm just sayin!also - to the other reviewer - they may have heard you because i got an email before i arrived telling me the carpark entrance was on alberni street!

Stayed: August 2012, travelled with family

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Ask heavybiztraveller about Shangri-La Hotel, Vancouver

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this reviewResponded 4 September 2012

Thank you for posting a review of our hotel and sharing your comments with us. We look forward to welcoming you back the next time you are travelling to Vancouver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The service was excellent in all parts of the hotel and the service was second to none.The room was excellent,the restaurants and bars were great.The breakfast choice and quality superb.The hotel is in a good location.The staff were superb with great attitudes and were so good at their work and provided an excellent service.This Hotel gets TOP MARKS.

Stayed: July 2012, travelled as a couple

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Ask colinpennyfu2 about Shangri-La Hotel, Vancouver

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This is a very good option as a business hotel. Good location. Good rooms, and super friendly staff. It all works. That's the good stuff. Niggles are that it's annoying that there isn't a buffet option at breakfast. This means that you're waiting foodless for 10 minutes for a breakfast which when it arrives isn't really what you want to eat anyway. Far better to have a buffet so you can graze between fruit, muesli, toast - and everything you may want to put on it, rather than have to eat off the menu. The restaurant on the 3rd floor doesn't look like the kind of place that you'd want to eat dinner either, but there are a number of places you can walk to. Bar is ok but you'd only go there because it was convenient, rather than because it's a good bar. Swimming pool is small and seating round it is very limited, so whilst it's better than not having one at all, it's not a relaxing place to unwind and with 8 people round it, you're sitting on the deck. Not helped by vast construction project over the street, which means it's shouting only around the pool for the next year over the pounding noise of jack-hammers. Gym is surprisingly good... A good size with a good mix of machinery and free weights and is clean and modern with windows overlooking the street below. Internet is free but annoying in that every time you close down your laptop or turn off your phone, you have to re-log in. Irritating. Don't go for any of the rooms on the SW side of the hotel because of said construction site. Rooms go up to floor 15 of the 60-something floor building and best to be as high up as possible. 07 rooms have dual aspect which is a bonus. Beds are extremely comfortable with proper down pillows and the curtains block out all the light. TV's are large with ipod docks and bathrooms are good - only let down by surprisingly weedy shower. Overall, a good place to stay - not a great one - but you won't go far wrong if you're booked in here.

Room Tip: 07 rooms have dual aspect. Stay as high up as possible due to traffic noise. Avoid rooms opposite...

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Stayed: August 2012, travelled on business

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Ask 900cc about Shangri-La Hotel, Vancouver

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this reviewResponded 27 August 2012

Thank you for your review. As we strive to ensure that all of our guests have exceptional stays with us, we have taken your feedback on the above items into consideration. We take guest feed back very seriously and always appreciate hearing about how we can improve. We hope to see you return to the Shangri-La very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

1. Add information about vehicular access to the hotel on website and all promotion materials of the hotel. The address is on West Georgia Street. The entrance to the lobby is on Alberni Street. 2. Hence more noticeable sign that the lobby is on the "LL" floor would be helpful.3. Safety hand bars for the bath tubs would reduce greatly the risk of accidents.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this reviewResponded 23 August 2012

Thank you for taking the time to submit your review. We appreciate your feedback on what we could have done to make your stay smoother and more enjoyable. I will ensure steps are taken to correct the issues you have addressed. We look forward to welcoming back to the Shangri-La the next time you travel to Vancouver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Our stay here was wonderful. The staff was amazing. We had a misunderstanding with the parking that resulted in us having 2 tickets each a $60 fine. The manager was so great and resolved our issue by instantly covering the fees for us . It really reflects how professional they are as a team. We definitely would come back to this location. The management here is phenomenal.

Stayed: August 2012

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Ask Jessicahoang17 about Shangri-La Hotel, Vancouver

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

There is just no way to fault this hotel. From the moment you arrive you are made to feel like royalty. The rooms are stunning , extremely well designed and very comfortable. Complimentary wifi is great. Even though I booked through a regular travel site, I received a hand written note from the manager and a complimentary welcome gift. Everything in this hotel exceeds your expectation. Had a massage in the spa, which has to be the most luxurious spa I have ever seen

Room Tip: Ask for a high floor with views of the bay

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Stayed: August 2012, travelled on business

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Ask Sregdab28 about Shangri-La Hotel, Vancouver

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I had the Enchanted Journey 3 hour spa treatment at Chi Spa. ROYA was my therapist. I highly recommend her. She is THE BEST. She sincerely cares about her customers and really wants them to enjoy their experience. She is very happy, kind and enthusiastic and very, very good at what she does.

Stayed: August 2012

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Ask Naninvan about Shangri-La Hotel, Vancouver

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this reviewResponded 16 August 2012

Thank you for submitting your review. We are pleased to hear that you had an enjoyable spa treatment at Chi, The Spa. I will be sure to share your kind words of praise with Roya. We hope to welcome you back in the near future.

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Sunlight filters in through the floor-to-ceiling windows, warming the latte tones and golden hues around you. Basking in complete ease, you contemplate your day ahead from the cosy comfort of your room at Shangri-La Hotel, Vancouver. Vancouver’s glittering city skyline against mountainous backdrops. As you tuck into a sumptuous breakfast, a sweeping view of the vibrant metropolis that is Vancouver unfolds before you. Settling into your tastefully furnished surroundings, you catch a glimpse of the majestic firs of Stanley Park in the distance. A leisurely stroll along the sapphire blue waters of its lakes would be heavenly. You decide on a short drive to Grouse Mountain. You’re in the right season for helicopter rides, and skiing and snowboarding off its slopes. The rush of height and speed proves refreshingly exhilarating. Nestled between the Coast Mountain Range and Pacific Ocean, there is certainly plenty to do in this urban oasis. You plan to take it a day at a time. For now, Shangri-La Hotel, Vancouver, beckons. You head straight for CHI, The Spa. A soothing organic British Columbia seaweed treatment indulges your well-worked body. Relaxation revives your appetite, and you find yourself at MARKET by Jean-Georges. Elegant contemporary interiors open your mind to the reinvented seasonal flavours conjured by Jean-Georges Vongerichten. You’re in for the best by this internationally-acclaimed Michelin three-star chef and entrepreneur. You’ve had a taste of the finest at this city. And it all began at Shangri-La Hotel, Vancouver....more less

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Shangri La Hotel Vancouver

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