my friend opened up another acct so his granddaughter couldnt get her hands on his money.join acct (same bank).The acct was for him only and I as authorized.The granddaughter asked to see the acct of my friend and the girl looked it up and asked "which one"?.Now the granddaughter knew he had another acct which he did not want her to know about.This is invasion of privacy since the granddaughters name was not listed on the 2nd acct.Very dissappointed !!!!!

My mom recently came into this bank to pay off the rest of my mortgage. A few days later, I receive a hand written card letting me know that my mortgage had been paid off and thanking me for my business.

In an era where everything is electronic and every customer is a number. This gesture really stood out.