topic Re: Noise masking ear buds not fully charging in Sleepbudshttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/213898#M2868
<P><SPAN>I have the same problem. I have completed the firmware update on the base unit and can confirm that it made absolutely no difference. The left hand bud still failed to charge beyond 58% and went off, last night, after 4 hours. I have also noticed that right hand bud is much quieter than the right. I checked all the basics to make sure nothing was interfering with the sound, such as the position of the bud inside the ear retainer etc, but could not resolve it.</SPAN></P><DIV class="">&nbsp;</DIV><DIV class="">I am getting very frustrated with this fault and have exhausted all advised options trying to resolve it:-</DIV><DIV class=""><UL><LI>Updated iPhone app (several times)</LI><LI>Reset the base unit (several times)</LI><LI>Updated the base unit firmware via the Bose website app</LI></UL><DIV class="">&nbsp;</DIV><DIV class="">There appears to be a fundamental design issue, based on the number of people reporting the same problem.&nbsp;</DIV><DIV class="">&nbsp;</DIV><DIV class="">I would welcome your anyone's advice on what needs to be done - assuming they solved the problem.&nbsp;</DIV><DIV class="">Thank you</DIV></DIV>Wed, 19 Jun 2019 09:08:49 GMTTheDeeJay2019-06-19T09:08:49ZNoise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133726#M41
My left one seems to go to 70% and my right one seems to go to 69% but when on the case they’d appear to be fully charged. Anyone have any ideas.Sun, 01 Jul 2018 06:20:45 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133726#M41tool22us2018-07-01T06:20:45ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133757#M42
Mine too—but to about 75%. Frustrating.Sun, 01 Jul 2018 13:39:01 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133757#M42N156632018-07-01T13:39:01ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133877#M56
<P>I have a similar problem but I have determined that this issue is the bud is coming off of the connection.&nbsp; I travel with these and I think that it comes off and then looks as if it is not charging but it actually was but then tries to connect and loses its charge.&nbsp; It might be a different problem than you 2 are having but I just determined this.&nbsp;</P>Mon, 02 Jul 2018 10:10:53 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133877#M56hsnewman2018-07-02T10:10:53ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133973#M63
<P>Hello,</P>
<P>&nbsp;</P>
<P>Thank you for writing in, and sorry to hear about the difficulties you are having. Let's try resetting the charging case by&nbsp;inserting a thin paper clip into the hole on the back of the case near the USB connector. Press until you feel a click.&nbsp;</P>
<P>&nbsp;</P>
<P>Place the sleepbuds into the case and let it fully charge. The left and right charging LED light should be&nbsp;solid white indicating fully charged.&nbsp;</P>
<P>&nbsp;</P>
<P>Let's remove the sleepbuds after this to turn them on, and let's check the battery percentages in the app.&nbsp;</P>
<P>&nbsp;</P>
<P>Check back with your findings when you get the chance.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you again!</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Mohsin - Community Support</P>Mon, 02 Jul 2018 15:55:27 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133973#M63Mohsin_S2018-07-02T15:55:27ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/147051#M361
<P>I love these sleepbuds so I am sad to report that my right bud has started discharging in the charging base after reaching full charge. The right charge led is never solid, but I pulled the bud out at various times to see if it was charging, which it was. I have reset the charge base twice to no avail. What else can I do to fix this issue? &nbsp;</P>Sun, 23 Sep 2018 13:06:01 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/147051#M361tshelton75@hotmail.com2018-09-23T13:06:01ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/147528#M380
<P>Hi @tshelton75@hotmail.com,</P>
<P>&nbsp;</P>
<P>Thank you for writing in, and sorry to hear that! We know you love your Sleepbuds, we can definitely try to help you here.&nbsp;</P>
<P>&nbsp;</P>
<P>I see you've done some great troubleshooting already. Can we try to rerun an update on the charging case by visiting <A href="https://btu.bose.com" target="_blank">btu.bose.com</A>&nbsp;from a computer?&nbsp;</P>
<P>&nbsp;</P>
<P>Please replace the Sleepbuds back into the case to verify they are fully charged before use.&nbsp;</P>
<P>&nbsp;</P>
<P>Let me know if this helps when you get the chance.&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you again,</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Mohsin</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 25 Sep 2018 14:55:44 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/147528#M380Mohsin_S2018-09-25T14:55:44ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/168495#M1002
<P>My sleepbuds.....one works fine. &nbsp;One says it charges.....for about 20 minutes......then it goes full light in the charger. &nbsp;I take it out, the app says it is 2-3% charged. &nbsp;Lasts for about fifteen minutes then dies.</P><P>&nbsp;</P><P>Reset the charger....updated the charger.....reset the charger.....reset the charger again.</P><P>Recharged it....recharged it again.......reset it again.......sometimes it says it is 23% charged....for about two minutes....then 2-3% again and dying within a couple of minutes.</P><P>&nbsp;</P><P>Please help......</P>Sun, 09 Dec 2018 18:18:16 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/168495#M1002JamesWJenks2018-12-09T18:18:16ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/169040#M1022
<P>Hi JamesWJenks,</P>
<P>&nbsp;</P>
<P>Thanks for writing in!</P>
<P>&nbsp;</P>
<P>Based on the troubleshooting you've performed, it does sound like there may be an issue with the headset itself.&nbsp; Please reach out to our Sleep Buds support team and they will be able to assist you further.&nbsp; Here is their contact information:&nbsp;(800) 905-1273 (Mon-Fri 9am - 9pm, Sat 9am - 7pm ET)</P>
<P>&nbsp;</P>
<P>Warm Regards,</P>
<P>Tony A&nbsp;</P>Wed, 26 Dec 2018 18:17:39 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/169040#M1022Tony_A2018-12-26T18:17:39ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178276#M1427
I have followed all suggestions with resetting case &amp; doing update. One earbud is still only charging to 49%. Nightly it shuts off after approx 7 hours. Please advise. ThanksSat, 12 Jan 2019 05:17:16 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178276#M1427Msalm2019-01-12T05:17:16ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178529#M1437
<P>Hi&nbsp;<SPAN style="color:inherit; font-size:inherit">Msalm,</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="color:inherit; font-size:inherit">Thanks for posting. I am sorry to hear about that. If you have tried all available troubleshooting and can't resolve your issue, I would recommend contacting your local Sleepbuds support real for help, </SPAN><A href="https://bose.life/2qwENj4" target="_blank">Here is a link you can use</A><SPAN style="color:inherit; font-size:inherit">. Click on your region, scroll down until you see "Contact Us."</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="color:inherit; font-size:inherit">Regards,</SPAN></P>
<P>&nbsp;</P>
<P>Tony G - Community Support</P>Sun, 13 Jan 2019 14:54:41 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178529#M1437Tony_G2019-01-13T14:54:41ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178650#M1440
<P>I have the same exact problem.&nbsp; I have been struggling to reslove the problem for over 2 weeks now.&nbsp; My right bud is at 100% charge and I haven't been able to get the left bud any higher than 26%.&nbsp; I have reset the charge case several times.&nbsp; I have check for updates and reinstalled.&nbsp; I even tried putting the left bud on the right charger without success.&nbsp; Nothing is working and unfortunately I have become addicted to wearing these things to get a good nights sleep.&nbsp; I'm going to call support tomorrow.&nbsp; For $250 I expected a little better especially from Bose.&nbsp; Hopefully they have an easy fix by now.</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 14 Jan 2019 01:35:01 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178650#M1440Sleepy12019-01-14T01:35:01ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178789#M1444
<P>Hey <LI-USER uid="102494" login="Sleepy1"></LI-USER>,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for writing in and sorry for the trouble you're having with your set. We want the Sleepbuds to work for you and most importantly help you get some rest. Please do get in touch with our support team when possible. If determined&nbsp;that your set has malfunctioned, they will assist in providing you a&nbsp;solution and get you back up and running again.&nbsp;</P>
<P>&nbsp;</P>
<P>Contact information can be found <A href="https://global.bose.com/en_us/support_sites.html" target="_blank">here</A> if needed.</P>
<P>&nbsp;</P>
<P>Thanks again and take care,</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Mohsin&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Mon, 14 Jan 2019 16:01:56 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/178789#M1444Mohsin_S2019-01-14T16:01:56ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/180898#M1500
<P>Hello,</P><P>&nbsp;</P><P>I too am having similar problems. My Sleepbuds are probably less than two months old and my right bud consistently charges to only 49%. I have tried all of the troubleshooting techniques to no avail.&nbsp;</P><P>&nbsp;</P><P>Thank you</P><P>George</P>Mon, 21 Jan 2019 05:49:05 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/180898#M1500Cajun162019-01-21T05:49:05ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/180902#M1501
I too am getting this problem. Says charged but then only charged approx 20%. Reset case and now says 3%.<BR /><BR />Update: Reset everything and charged with case open. Right bud stuck at 24% / 3 hours use.<BR /><BR />Only started a week or so ago.<BR /><BR />?!??Mon, 21 Jan 2019 21:38:06 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/180902#M1501c3ll4r_d00r2019-01-21T21:38:06ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/181341#M1522
<P>I have had a similar problem- I bought these in October and within a month the right sleep bud stopped charging past 48%. The left charges fine. I reset the charging case every day and I would say 2 times out of 10 it will actually work and start charging the right sleep bud. But then the sleep bud won't hold the charge and drops down to 48% within an hour. After paying $250 for an ear plug I am disgusted with Bose. I have tried to call support because no one can answer a question online however I have been left on hold for over an hour and always have to disconnect because I am at work.&nbsp;</P>Tue, 22 Jan 2019 16:24:18 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/181341#M1522JGroga012019-01-22T16:24:18ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/181357#M1527
<P>You are right to be disgusted. I paid £229 on release date and they have become unusable, with no proper response from Bose.</P><P>&nbsp;</P><P><SPAN>Mods - as&nbsp;previously requested please contact Bose management now and request an official response to&nbsp;the widespread issues being experienced. Get your supervisor to pick up the phone. Or send an email. Do something.</SPAN></P><P>&nbsp;</P><P><SPAN>(I am&nbsp;NOT waiting on the phone for ages and ages and ages to request a replacement which will then take 2 weeks after I have printed out the slip and travelled somewhere to post, when the replacement will probably not&nbsp;work. You need to understand this.)</SPAN></P><P>&nbsp;</P><P><SPAN>Bose management/tech teams - if you are reading this, please sort it out and let us know what's happening. Are you even working on fixing these issues or releasing new hardware??</SPAN></P>Tue, 22 Jan 2019 17:03:28 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/181357#M1527c3ll4r_d00r2019-01-22T17:03:28ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184376#M1665
<P>Yep! I am having the same problem. My right sleep bud does not charge over 48%. I've tried to restart the case and sometimes that works. But automatically drains to 48% again.&nbsp;</P><P>&nbsp;</P><P>Any solution for this problem? I am afraid that we will need an update.</P>Fri, 01 Feb 2019 19:32:49 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184376#M1665nicoparri2019-02-01T19:32:49ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184391#M1666
<P>Hello&nbsp;nicoparri! Thanks for posting and welcome to the Community.</P>
<P>&nbsp;</P>
<P>I am sorry to hear you are having trouble, but am glad to help! We want you to get the most from your Sleepbuds and have a great night's sleep. You'll find some helpful tips on the <A href="https://www.bose.com/en_us/support/products/earphones_support/noise-masking-sleepbuds.html" target="_blank">Sleepbuds support page</A>, including instructions for updating the firmware.&nbsp;&nbsp;If you are not able to resolve the charging issue&nbsp;please contact our Sleepbuds Support team at (800) 905-1273 (Mon-Fri 9am - 9pm, Sat 9am - 7pm ET).&nbsp;</P>
<P>&nbsp;</P>
<P>Best Regards,</P>
<P>&nbsp;</P>
<P>Greg - Community Support</P>Fri, 01 Feb 2019 20:00:37 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184391#M1666Greg_B2019-02-01T20:00:37ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184396#M1667
<P>The problem is that I bought this sleepdubs in EEUU and I live in Barcelona (Spain). The bose supplyer here in spain said that I can not get the waranty support. So it's so upsetting... But I've found this mail to contact directly with Sleepd dubs bose support email: sleepbuds.support @ bose. com</P>Fri, 01 Feb 2019 20:25:11 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184396#M1667nicoparri2019-02-01T20:25:11ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184406#M1668
<BLOCKQUOTE><HR /><LI-USER uid="75677"></LI-USER>&nbsp;wrote:<BR /><P>Hello&nbsp;nicoparri! Thanks for posting and welcome to the Community.</P><P>&nbsp;</P><P>I am sorry to hear you are having trouble, but am glad to help! We want you to get the most from your Sleepbuds and have a great night's sleep. You'll find some helpful tips on the <A href="https://www.bose.com/en_us/support/products/earphones_support/noise-masking-sleepbuds.html" target="_blank" rel="noopener">Sleepbuds support page</A>, including instructions for updating the firmware.&nbsp;&nbsp;If you are not able to resolve the charging issue&nbsp;please contact our Sleepbuds Support team at (800) 905-1273 (Mon-Fri 9am - 9pm, Sat 9am - 7pm ET).&nbsp;</P><P>&nbsp;</P><P>Best Regards,</P><P>&nbsp;</P><P>Greg - Community Support</P><HR /></BLOCKQUOTE><P><BR /><BR /></P><P>&nbsp;</P><P><SPAN>Greg this is not a solution.</SPAN></P><P>&nbsp;</P><P><SPAN>They can only offer replacements which *do not work*. There are no other options. No refunds allowed.</SPAN></P><P>&nbsp;</P><P><SPAN>What now?</SPAN></P>Fri, 01 Feb 2019 20:34:17 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184406#M1668c3ll4r_d00r2019-02-01T20:34:17ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184413#M1669
<P>Hello&nbsp;nicoparri,</P>
<P>&nbsp;</P>
<P>My apologies. For warranty support outside the US please contact your local authorized service center <A href="https://bose.life/2f4nJid" target="_blank">here</A>.&nbsp;Just select your region, and kindly scroll down to where you see "Contact Us".</P>
<P>&nbsp;</P>
<P>Best Regards,</P>
<P>&nbsp;</P>
<P>Greg</P>Fri, 01 Feb 2019 21:04:35 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184413#M1669Greg_B2019-02-01T21:04:35ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184838#M1683
<P>Same dang thing is happening to me now. Left one is fine, right is no good.</P>Mon, 04 Feb 2019 05:21:29 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184838#M1683yobose2019-02-04T05:21:29ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184962#M1691
<P>Hi yobose.</P>
<P>&nbsp;</P>
<P>Thank you for the post, and I'm sorry to hear about the issues.</P>
<P>&nbsp;</P>
<P>Have you attempted the troubleshooting steps listed above?&nbsp; If so and you're still having issues, I would recommend contacting your local support center to arrange for service.</P>
<P>&nbsp;</P>
<P>Let us know if you have any questions.</P>
<P>&nbsp;</P>
<P>Best Regards,</P>
<P>Brandon - Community Support</P>Mon, 04 Feb 2019 16:52:11 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/184962#M1691Brandon_M2019-02-04T16:52:11ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185074#M1697
<P>This link leads to a page called "Bose Product Support." On this page, the Sleep Buds are not listed. Scrolling down to the bottom to "contact us" leads to a general phone number. I was told there is a dedicated phone # just for the sleep buds. That information would have been more helpful. Here is the # for Sleep Buds help 800-905-1273. I phone three separate times and hung up after 8 minuts on hold each time. Good luck!</P>Mon, 04 Feb 2019 21:28:29 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185074#M1697ET2019-02-04T21:28:29ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185076#M1698
<P>You're description fits my problem exactly. The only difference is that my right sleep bud started having problems after about 2 months of use. It is stuck at 48%. I reset the charger multiple times and updated the firmware to no avail. Any new information or support would be greatly appreciated.&nbsp;</P>Mon, 04 Feb 2019 21:32:12 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185076#M1698ET2019-02-04T21:32:12ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185849#M1718
<P>Hi James,</P><P>I am having the same issue with my left earbud.&nbsp; I have performed all the same fixes that you attempted and I am still having the same issue. Since I am seeing the same problem over and over again you would think Bose would have corrected this problem. Were they able to resolve you problem?</P><P>&nbsp;</P>Thu, 07 Feb 2019 19:52:32 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185849#M1718fpompizzi2019-02-07T19:52:32ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185892#M1720
I’m also having the same issue, my right sleep bud only seems to charge to 48%. I made sure my case is on the latest firmware so out of ideas. Going to phone Bose support tomorrowThu, 07 Feb 2019 22:41:42 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/185892#M1720anthony_harvey12019-02-07T22:41:42ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186196#M1726
My sleep buds started doing the same thing last week. The right chargers fully and no matter what the left only makes it to 48%. I have updated the firmware of the case and tried resets with zero luck. This needs a real fix ASAP.Sat, 09 Feb 2019 13:54:26 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186196#M1726AAARRRSINIC2019-02-09T13:54:26ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186213#M1727
<P>Super frustrating for sure. One thing that seemed to help (although results were so sporadict) was to charge the buds while they were in phone free mode. Ultimately, I got in a chat with Amazon (Germany) and they IMMEDIATELY sent me a new pair the next day.&nbsp;</P>Sat, 09 Feb 2019 16:17:26 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186213#M1727ET2019-02-09T16:17:26ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186705#M1732
<P>All I can say is Bose support ARE SHOCKING!!!! Phoned them up about my right earbud not charging above 48% and they told me 2 weeks to get a replacement. I said that this wasn't&nbsp;acceptable and they then said I could go to a Bose store and get a replacement. I asked would the replacement product also have the same issue, and I was told guaranteed that no it wouldn't as they have 'improved' the product and as they are shipped directly from Bose warehouse in Belgium I would get one of the improved models. I said if I went in-store how can they guarantee that I would be receiving one of the 'improved' sleep buds and they said they couldnt&nbsp;I would have to phone them up and check the serial I receive. Basically Bose know there is a fault with early production sleep buds, but not willing to help the customer in my eyes.&nbsp; We bought the sleep buds because we have trouble sleeping, going to have a great 2 weeks sleep without them thank you Bose!!!!</P>Mon, 11 Feb 2019 13:40:04 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186705#M1732anthony_harvey12019-02-11T13:40:04ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186780#M1733
<P>Hi&nbsp;anthony_harvey1,</P>
<P>&nbsp;</P>
<P>Thanks for posting. I am so sorry to hear about that. I would continue to work with your local support for the best resolution. If you haven't&nbsp;already I would recommend contacting the Sleepbuds team directly. Please call our Sleepbuds Support line at (800) 905-1273.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>Tony G</P>Mon, 11 Feb 2019 17:58:30 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/186780#M1733Tony_G2019-02-11T17:58:30ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/187574#M1757
<P>Hi,</P><P>&nbsp;</P><P>I am having the same issue. The Left bud doesn't charge past 48%. I have reset, then updated the charging station but it continues to not charge past 48%.&nbsp;</P><P>&nbsp;</P><P>I got these from a local department store in Australia, Myer.&nbsp;</P><P>&nbsp;</P><P>They initially fully charged and were fine for the first few weeks, but then they had this issue. Will another firmware update help or do they need replacement?</P>Fri, 15 Feb 2019 02:47:54 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/187574#M1757AJwatt2019-02-15T02:47:54ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/187599#M1760
<P>When I spoke with Bose support they asked me to send them back for replacement. I asked would the replacements have the same issue and they told me they had 'improved' them and guarantee the issue wont happen again. This suggests that this is a hardware issue <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>&nbsp;</P>Fri, 15 Feb 2019 09:34:44 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/187599#M1760anthony_harvey12019-02-15T09:34:44ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190817#M1874
<P>I backed this product on Indiegogo and have been using it since the prototype stage. There’s a serious manufacturing flaw. I think this is the third pair I’m on (all replaced by Bose) and they’ve all exhibited this issue eventually. It’s extrmeely frustrating. My latest pair now has it too, but I got this a few months ago. I’m on firmware 2 and reached out to Bose last week with zero response. Extremely disappointed with Bose. Always have loved their products and this one is very unreliable.</P>Sun, 03 Mar 2019 12:50:42 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190817#M1874Col1272019-03-03T12:50:42ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190858#M1875
Interesting. So what next? Mine don't hold enough charge for one night.Sun, 03 Mar 2019 17:22:32 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190858#M1875c3ll4r_d00r2019-03-03T17:22:32ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190867#M1877
<P>I called customer service a few weeks ago and gave them serial #. They sent me a new one which has been working perfectly so far. They obviously know the bad ones by the serial # so call them to check.</P>Sun, 03 Mar 2019 18:11:57 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190867#M1877yobose2019-03-03T18:11:57ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190875#M1878
Thats good. I thought asking for the serial number was just a standard question they asked.Sun, 03 Mar 2019 18:33:48 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/190875#M1878c3ll4r_d00r2019-03-03T18:33:48ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/191306#M1893
<P>I agree with your comment. There are so many similar comments on this and other threads. Clearly there is a widespread generic problem, with no easy fixes. Probably poor quality batteries or wiring problems, or a mixture of the two. When something likes this happens in the auto world there is usually a recall process. Will we see this come? Bose mgt seem to be taking this lightly to date but it is potentially very damaging. Bose needs to respond more comprehensively and do more than ‘researching the problem’. BTW, I have been offered a replacement item but will it be free of the problem? And at least 2 weeks for delivery. Not confidence building re Bose. I have other Bose products which have been fine but these sleepbuds have been the worst.</P>Tue, 05 Mar 2019 03:20:15 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/191306#M1893Lytton2019-03-05T03:20:15ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/193905#M1996
<P>I too have the same problem exactly as described, mine is the left bud and will not go over 48%, sometimes less! Cant get a nights use out of them any more!<BR />I have tried all of the troubshooting tips several times and reset case and so on.&nbsp;<BR />I have contacted Bose support via their website contact form twice now with no reply at all <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> I have tried to call too but was on hold for ages and had to hang up as I am at work.&nbsp;<BR />I bought these 3 months ago for £220 hoping they would be the solution I was after but proving to be troublesome!&nbsp;<BR />Not sure what to do now, the retailer I got them from told me to contact Bose but that seem pretty tricky itself!&nbsp;<BR />Very disapointing.&nbsp;</P>Fri, 15 Mar 2019 16:32:24 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/193905#M1996Ronsil2019-03-15T16:32:24ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194414#M2012
<P>It sounds like I have a similar problem to many others in this forum. &nbsp;My left sleepbud will charge, my right will not go above 48%. &nbsp;I have also tried all the "tricks" - making sure the case is fully charged, making sure the sleepbud is properly on the connections, resetting the charging case with a pin. &nbsp;I have even tried taking the sleepbud out of the little holder to put it on the charging connections. &nbsp;For sleebuds that are a significant cost, and not even 1 month old, this is extremely dissappointing. &nbsp;I expect more from a Bose product. &nbsp;</P>Sun, 17 Mar 2019 22:55:44 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194414#M2012agreene2019-03-17T22:55:44ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194462#M2013
<P>Same issue here, since many weeks.</P><P>&nbsp;</P><P>Tried updating firmware on the base (version 2 seems to address exactly that problem...), but no luck.</P><P>Right bud charges up to 49% only, then stop flashing (and charging).</P><P>Tried resetting the base at this point, charge goes on and eventually goes up to 100%.</P><P>&nbsp;</P><P>I've noticed that the "faulty" bud connects immediately to the app, whereas the left bud (that is correctly charging to 100%), requires always to put it back on the base 2 times, then it connects.</P><P>&nbsp;</P><P>Could it be an issue related to the bud remaining "powered on" on the base, and therefore consuming the charge while docked?</P><P>It's like the "faulty" bud is not switching off (or powering on automatically) after charge, therefore discharging?</P><P>&nbsp;</P>Mon, 18 Mar 2019 09:44:42 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194462#M2013PS722019-03-18T09:44:42ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194990#M2030
<P>Hello again,</P><P>It seems that this topic is somehow abandoned from any support here...</P><P>After many other tests, the right bud is definitively not charging over 49%, in any condition.</P><P>Asked for support where I've bought it: answer is that it will take at least 2 weeks.</P><P>That's bad, especially for this price.</P><P>I'll evaluate SONY headsets, which seem to deliver better quality.</P>Wed, 20 Mar 2019 11:19:36 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194990#M2030PS722019-03-20T11:19:36ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194993#M2031
<P>Hi PS72,&nbsp;</P>
<P>&nbsp;</P>
<P>Many thanks for your post and welcome to the community. I'm sorry to hear you are having this issue.</P>
<P>&nbsp;</P>
<P>Generally if the Sleep Buds are not holding a charge, we would advise to contact your local Customer Support Team for further assistance.</P>
<P>&nbsp;</P>
<P>These issues have been raised previously and we are currently investigating this issue. We appreciate the feedback you have provided.</P>
<P>&nbsp;</P>
<P>Many thanks</P>
<P>&nbsp;</P>
<P>Leon_C - Community Support</P>Wed, 20 Mar 2019 11:28:25 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194993#M2031Leon_C2019-03-20T11:28:25ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194996#M2032
<P><SPAN>I have sent mine off for replacement but that seems to be very slow. Also spoke to my local Bose store. They were inclined to discount the problem as a matter fixed by updates but we know that is not true. Pointed them to the complaints on this site and their tune changed. Yes, there is a problem, and we are replacing them onsite. But are those replacements trouble free. Can’t say. I agree this is a big problem particularly given the very substantial cost. I await the replacement promised but if not satisfactory I will ask for a refund. In Australia we have strong consumer laws about ‘fit for purpose’. I regret that Bose is so silent about the problem and communicating honestly with customers!</SPAN></P>Wed, 20 Mar 2019 11:35:13 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/194996#M2032Lytton2019-03-20T11:35:13ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195026#M2034
<P>I don’t know what’s so hard to understand here. Call Bose sleepbuds support, explain the situation, they’ll ask for the serial #, if it’s affected they send you a replacement, it’s as simple as that. I’ve been using the replacement for weeks with absolutely no charging issues anymore.&nbsp;</P>Wed, 20 Mar 2019 14:06:17 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195026#M2034yobose2019-03-20T14:06:17ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195349#M2048
<P>I know this is a months old post but I'm having the same issue.</P>Fri, 22 Mar 2019 00:35:02 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195349#M2048cfisher2019-03-22T00:35:02ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195400#M2052
<P>Hi, cfisher.</P>
<P>&nbsp;</P>
<P>Thanks for your post, and welcome to the community. Have you tried contacting support by telephone? To find the appropriate number, please <A href="https://global.bose.com" target="_blank">select your country from this list</A> and click "Contact Us" from the menu at the bottom of the following page.</P>
<P>&nbsp;</P>
<P>Best regards,</P>
<P>&nbsp;</P>
<P>Patrick A - Community Support</P>Fri, 22 Mar 2019 10:19:52 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195400#M2052Patrick_A2019-03-22T10:19:52ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195583#M2060
<P>I work on an offshore drilling Rig off the coast of Indonesia. The Rig is incredibly noisy and I work night shift,&nbsp;the first trip I did on the rig I hardly slept, after a lot of research I decided to buy the Bose sleep buds on my way home through Singapore. I now have the right bud only charging to 48% and running out of battery half way in my sleep. I have had them for approx 3 months and am deeply disapointed after reading the feedback on the known problem. If I had known this was a common problem I would not have purchased them in the first place. I am now stuck on a rig for the next 2 weeks with a faulty sleep bud. Not cool Bose.</P><BLOCKQUOTE><HR /><LI-USER uid="29981"></LI-USER>&nbsp;wrote:<BR /><P>Hello,</P><P>&nbsp;</P><P>Thank you for writing in, and sorry to hear about the difficulties you are having. Let's try resetting the charging case by&nbsp;inserting a thin paper clip into the hole on the back of the case near the USB connector. Press until you feel a click.&nbsp;</P><P>&nbsp;</P><P>Place the sleepbuds into the case and let it fully charge. The left and right charging LED light should be&nbsp;solid white indicating fully charged.&nbsp;</P><P>&nbsp;</P><P>Let's remove the sleepbuds after this to turn them on, and let's check the battery percentages in the app.&nbsp;</P><P>&nbsp;</P><P>Check back with your findings when you get the chance.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Thank you again!</P><P>&nbsp;</P><P>&nbsp;</P><P>Mohsin - Community Support</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Sat, 23 Mar 2019 16:56:31 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195583#M2060Matt oil rig worker2019-03-23T16:56:31ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195793#M2065
Had my ear buds 3 months and left one not charging dispite me trying all the measures mentioned on this forum. BOSE seem to be aware that there is a problem with certain serial numbers. My SN number on the base of my charger case is SN078793283324225AE. Definitely faulty. Will try and repair through dealer.Mon, 25 Mar 2019 08:26:25 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/195793#M2065Saundersguy402019-03-25T08:26:25ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196034#M2071
Having exactly the same issue.<BR /><BR />Left bud only charges upto 48%. Got my buds in usa but living in Dubai at the minute. No help from customer support here. Its been months bose have known about this issue yet still no fix which makes me think its a hardware issue. Should issue a service issue on the website for product replacement if its the case. Absolute shambles from bose for an expensive product.Tue, 26 Mar 2019 09:01:35 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196034#M2071Thebigblue882019-03-26T09:01:35ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196037#M2072
<BLOCKQUOTE><HR /><LI-USER uid="110582"></LI-USER>&nbsp;wrote:<BR />Having exactly the same issue.<BR /><BR />Left bud only charges upto 48%. Got my buds in usa but living in Dubai at the minute. No help from customer support here. Its been months bose have known about this issue yet still no fix which makes me think its a hardware issue. Should issue a service issue on the website for product replacement if its the case. Absolute shambles from bose for an expensive product.<HR /></BLOCKQUOTE><P><BR />It is clearly a generic problem. So many similar complaints. Only choice is return to Bose and they will/should replace. May take a couple of weeks. I have just done this in Australia and just received replacement. Testing tonight! Bose seems to be doing the right thing here. I wonder about those with international purchases! Good luck, keep pressing for replacement.</P>Tue, 26 Mar 2019 09:16:26 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196037#M2072Lytton2019-03-26T09:16:26ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196057#M2074
But a lot of these complaints are regarding replacement pairs. If these don't work I was told there is no solution and no refunds. Great.<BR />Tue, 26 Mar 2019 11:47:15 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196057#M2074c3ll4r_d00r2019-03-26T11:47:15ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196708#M2097
I have tried resetting the charging station. Both ear buds appear to fully charge, but when I turn them on the left is 100% and the right is 48%. Sometimes the right earbud is not recognized and it takes me a few tries to have that one connect.Thu, 28 Mar 2019 22:26:40 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196708#M2097Ljb1232019-03-28T22:26:40ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196716#M2098
<P>Hello Ljb123,</P>
<P>&nbsp;</P>
<P>We would recommend you take a look at this thread <A href="https://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/133726#M41" target="_blank">HERE</A>. You may be able to find some helpful troubleshooting steps in this thread but if you do not get answeres We recommend&nbsp;you&nbsp;give you local Support Centre a call which they would be able to assist you further.</P>
<P>&nbsp;</P>
<P>Kind regards,</P>
<P>&nbsp;</P>
<P>Prince_O- Community&nbsp;Support&nbsp;</P>Thu, 28 Mar 2019 23:21:06 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196716#M2098Prince_O2019-03-28T23:21:06ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196731#M2099
<P>I sent my malfunctioning sleepbuds to Bose Sydney, by arrangement through Support, for replacement. Free postage and was told 2-3 weeks delay. That proved to be accurate, although a little long for simple replacement. New ones have to be charged and paired with phone app. You have to ‘forget’ the old pairing with the previous buds. A simple step but Bose doesn’t tell you that—you just get another copy of the original instructions. Performance: So far so good (2 nights). Charging seems better in case, and case charge is holding better. Sleepbuds are discharging in use &nbsp;symmetrically—none of the previous rapid discharge in one or the other. Now to see how they go over the next few weeks. It seems the replacements are fully updated re software, but perhaps Bose could provide that advice with the replacements. I think Bose could provide a bit more information in the replacement process.</P>Fri, 29 Mar 2019 01:27:46 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196731#M2099Lytton2019-03-29T01:27:46ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196732#M2100
<OL><LI>&nbsp;Talk to Support! You need replacement!&nbsp;</LI><LI><SPAN>I sent my malfunctioning sleepbuds to Bose Sydney, by arrangement through Support, for replacement. Free postage and was told 2-3 weeks delay. That proved to be accurate, although a little long for simple replacement. New ones have to be charged and paired with phone app. You have to ‘forget’ the old pairing with the previous buds. A simple step but Bose doesn’t tell you that—you just get another copy of the original instructions. Performance: So far so good (2 nights). Charging seems better in case, and case charge is holding better. Sleepbuds are discharging in use &nbsp;symmetrically—none of the previous rapid discharge in one or the other. Now to see how they go over the next few weeks. It seems the replacements are fully updated re software, but perhaps Bose could provide that advice with the replacements. I think Bose could provide a bit more information in the replacement process.</SPAN></LI></OL>Fri, 29 Mar 2019 01:30:06 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196732#M2100Lytton2019-03-29T01:30:06ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196734#M2101
<UL><LI>Hi, I don’t think that works for most unhappy customers.</LI><LI><SPAN>I sent my malfunctioning sleepbuds to Bose Sydney, by arrangement through Support, for replacement. Free postage and was told 2-3 weeks delay. That proved to be accurate, although a little long for simple replacement. New ones have to be charged and paired with phone app. You have to ‘forget’ the old pairing with the previous buds. A simple step but Bose doesn’t tell you that—you just get another copy of the original instructions. Performance: So far so good (2 nights). Charging seems better in case, and case charge is holding better. Sleepbuds are discharging in use &nbsp;symmetrically—none of the previous rapid discharge in one or the other. Now to see how they go over the next few weeks. It seems the replacements are fully updated re software, but perhaps Bose could provide that advice with the replacements. I think Bose could provide a bit more information in the replacement process.</SPAN></LI></UL>Fri, 29 Mar 2019 01:31:48 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196734#M2101Lytton2019-03-29T01:31:48ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196736#M2102
<P>Ask for replacement, no simple fix for problem encountered by many customers.</P><P><SPAN>I sent my malfunctioning sleepbuds to Bose Sydney, by arrangement through Support, for replacement. Free postage and was told 2-3 weeks delay. That proved to be accurate, although a little long for simple replacement. New ones have to be charged and paired with phone app. You have to ‘forget’ the old pairing with the previous buds. A simple step but Bose doesn’t tell you that—you just get another copy of the original instructions. Performance: So far so good (2 nights). Charging seems better in case, and case charge is holding better. Sleepbuds are discharging in use &nbsp;symmetrically—none of the previous rapid discharge in one or the other. Now to see how they go over the next few weeks. It seems the replacements are fully updated re software, but perhaps Bose could provide that advice with the replacements. I think Bose could provide a bit more information in the replacement process.</SPAN></P>Fri, 29 Mar 2019 01:34:03 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196736#M2102Lytton2019-03-29T01:34:03ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196856#M2106
So my left hand at bud only lasts an hour or two on full charge. I have used the buds probably 15 or so times. The first 8 times both worked, and then the left bud although it says it’s 100% lasts less and less time. First it was 6 hours, then 4, now I am down to 2. I only use them to travel and here I am using one ear bud and a traditional ear plug. Not ok for the $250 I paid. I tried everything in the troubleshooting guide. I contacted tech support and was given an email address and told I would hear something within 72 hours. Nope. No one ever responded. What gives?Fri, 29 Mar 2019 18:04:50 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196856#M2106Lmmarmet2019-03-29T18:04:50ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196858#M2107
<P>Hi Lmmarmet, thanks for your post and welcome to the community. I would highly recommend calling the Service Center in your region to get a faster response. You can do this <A href="https://global.bose.com/en_us/index.html" target="_blank">via clicking this link</A>&nbsp;and selection the region you are currently in, then scroll down to Contact Us and there will be a telephone number for the service team in your region.&nbsp;</P>
<P>&nbsp;</P>
<P>Hope this helps.</P>
<P>&nbsp;</P>
<P>Kind Regards,</P>
<P>&nbsp;Hector_B Community Support</P>Fri, 29 Mar 2019 18:10:35 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196858#M2107Hector_B2019-03-29T18:10:35ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196964#M2111
<P>I am the same . My right one says it is charged and dies after a minute??/</P><P>&nbsp;</P><P>Tried resetting the charger &nbsp; Not sure what else to do</P><P>&nbsp;</P><P>Woodhouse</P>Sat, 30 Mar 2019 15:00:54 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196964#M2111woodhouse2019-03-30T15:00:54ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196965#M2112
I tried upgrading and resetting the charger and trying a different device and updating the app. None of it worked. I sent an email 4 days ago. No response. I haven’t called because I am on vacation and don’t want to waste my time on hold. Very frustrated right now.Sat, 30 Mar 2019 15:04:03 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196965#M2112Lmmarmet2019-03-30T15:04:03ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196974#M2113
<P>Hi Lmmarmet,</P>
<P>&nbsp;</P>
<P>You can use social media to contact us as well! We use&nbsp;Facebook, Instagram and Twitter and should be able to further assist with this issue. We look forward to hearing from you.</P>
<P>&nbsp;</P>
<P>Kind Regards,</P>
<P>&nbsp;</P>
<P>Brandon_C - Community Support</P>Sat, 30 Mar 2019 16:13:56 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/196974#M2113Brandon_C2019-03-30T16:13:56ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/197084#M2117
Basically you can ring support for a replacement pair which may take up to a couple of weeks.<BR /><BR />If replacements are also faulty Bose have no other solution and refunds are not allowed after 30 days.<BR /><BR />Even if you explain the situation they cannot deviate from 'policy'.<BR /><BR />Online staff will continue to tell you to call support regardlessSun, 31 Mar 2019 10:25:33 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/197084#M2117c3ll4r_d00r2019-03-31T10:25:33ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/197991#M2163
Just updating that after 10 days Bose customer service still has not responded to my email. Why promise a response within 72 hours if you don’t intend on responding at all!Thu, 04 Apr 2019 15:15:17 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/197991#M2163Lmmarmet2019-04-04T15:15:17ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/197995#M2164
<P>Hi Lmmarmet,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for your post. We are very sorry to hear that you are having issues getting in contact with our support team. I would recommend getting in touch via telephone, you can <A href="https://global.bose.com" target="_blank">do this via clicking this link</A>&nbsp;and selecting your region, then kindly scroll down to contact us and give the team a call. They will be happy to help you get this resolved.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B&nbsp;</P>Thu, 04 Apr 2019 15:23:20 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/197995#M2164Hector_B2019-04-04T15:23:20ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/198736#M2186
<P>The Earbuds are absolute junk. We all were ripped off for 250 bucks. Bose should recall them and return our money or give us credit towards another product.</P><P>&nbsp;</P><P>What I have heard is that the buds are very small and the technology is packed in; battery, Bluetooth hardware, memory, and speakers, so there is a lot to go wrong. Boes does not have the tech or manufacturing buttoned down.</P><P>&nbsp;</P><P>Peter</P>Mon, 08 Apr 2019 20:15:43 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/198736#M2186510152019-04-08T20:15:43ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/198739#M2187
Yes, please can I have my money back or credit? (Mine are unusable.)Mon, 08 Apr 2019 20:19:00 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/198739#M2187c3ll4r_d00r2019-04-08T20:19:00ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/199572#M2217
Quick clarification needed-<BR /><BR />Bose sent me a label to ship my sleepbuds back. I swear on the phone he said to include the charging cable and adaptor. The written instructions say on the email not to include any accessories or cables. I tried to call but gave up after being on hold too long. Should I include the charging cord?Sat, 13 Apr 2019 18:09:15 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/199572#M2217Lmmarmet2019-04-13T18:09:15ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/199762#M2227
<P>Unfortunately I have to report the same issue.<BR />Been using the Sleep Buds for 4 months now; they literally saved my life since they help me tolerate CPAP therapy.<BR /><BR />However, for the past 2 weeks, my right sleep bud won't charge more than 48%. I've tried every factory reset described in this thread but nothing works.<BR />I'm terrified at the thought of having to send them back since I need them to sleep. Pretty disappointed as this seems to be a widespread issue.&nbsp;</P>Mon, 15 Apr 2019 04:32:09 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/199762#M2227sergem2019-04-15T04:32:09ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/199877#M2231
<P>Hi all,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear that you are having problems with your Noise-masking Sleepbuds.&nbsp;</P>
<P>&nbsp;</P>
<P>I would recommend giving your local customer service center a call and they will be more than happy to help you with these issues.&nbsp;</P>
<P>For those who are unsure of their preferred contact center details,<A href="https://bose.life/2WPxenI" target="_blank">follow this link</A>&nbsp;and select your country, scroll to the bottom of the page where you will see a 'Contact Us' link.&nbsp;</P>
<P>&nbsp;</P>
<P><LI-USER uid="110883" login="Lmmarmet"></LI-USER> in regards to your shipping, I apologize for the confusion. You only need to include your Sleepbuds and your charging case. I hope this clarifies things.</P>
<P>&nbsp;</P>
<P>Have a great day!</P>
<P>&nbsp;</P>
<P>Warm Regards,</P>
<P>Charlotte G&nbsp;</P>Mon, 15 Apr 2019 17:07:05 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/199877#M2231Charlotte_G2019-04-15T17:07:05ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200198#M2246
<P>I got the same problem this morning. I bought it on 2/28/2019. WHEN UPDATE FIRMWARE RECENTLY.</P><P>Then this problem came out.</P><P>WHY always right buds can't charge up to 48%?</P><P>AS SAME AS others, I followed the S.O.P to reset charging case. that did not work.</P><P>problems might occoured on firmware updating.</P><P>&nbsp;</P><P>I have lots of BOSE gadget. QC20.35.SPORT.....SOUNDBAR...</P><P>ONLY this earbuds got problems.</P><P>&nbsp;</P><P>PLEASE UPDATE SOME SOLUTION TO SOLVE THIS PROBLEM.</P>Wed, 17 Apr 2019 04:45:21 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200198#M2246Joseph Huang2019-04-17T04:45:21ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200275#M2253
<P>Hi Joseph Huang,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear that you're experiencing issues with your Sleepbuds. To clarify, I advise you to attempt the following troubleshooting steps should you be experiencing issues with the Sleepbuds charging:<BR />&nbsp;</P>
<P>- Make sure the Sleepbuds are connected properly to the charging case. The contacts should be aligned and the lights on the outside edge should flash while charging, or solid if fully charged<BR />- Check the charging case battery indicators to make sure that the battery of the case isn’t depleted<BR />- Make sure that the charging contacts for each Sleepbud are visible through the back of each StayHear+ Sleep tip<BR />- Make sure there is no debris or wax buildup covering the charging contacts on the Sleepbuds or the charging pins in the case<BR />- If the Sleepbuds have been exposed to high or low temperatures, let the sleepbuds return to room temperature and then try charging again<BR />- Reset the charging case (with Sleepbuds in the case) by inserting a paper clip in the back of the case until you feel a click</P>
<P>&nbsp;</P>
<P>Should the issue persist, I encourage you to reach out to product support in your region via our Global website <A href="http://global.bose.com" target="_blank" rel="noopener">HERE</A>, select your region and use the "Contact Us" feature at the bottom of the page to explore available&nbsp;service options.</P>
<P>&nbsp;</P>
<P>Kindest,</P>
<P>Andy B</P>Wed, 17 Apr 2019 11:37:53 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200275#M2253Andy_B2019-04-17T11:37:53ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200981#M2274
I have the exact same issue left earbud only charges to 45% with only 7 hours of runtimeSat, 20 Apr 2019 14:22:31 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200981#M2274Billbo2019-04-20T14:22:31ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200982#M2275
<P>Hi Billbo,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for your post and welcome to the community.&nbsp;</P>
<P>&nbsp;</P>
<P>I would recommend taking a look at Andy's post above for troubleshooting steps.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B&nbsp;&nbsp;</P>Sat, 20 Apr 2019 14:27:42 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200982#M2275Hector_B2019-04-20T14:27:42ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200993#M2276
<P>I had an issue with slow connection of the sleepbuds to the app as well as the right bud not charging past 50%. The left bud always charged to 100% normally. I reset the charging case with a paper clip and things seem to be working better now. It’s up to 60% battery on the right bud now after 30 minutes, and I will monitor. Sleepbuds were purchased online in May’18 and received in June’18.&nbsp;</P>Sat, 20 Apr 2019 15:25:10 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/200993#M2276Firefly4122019-04-20T15:25:10ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/201006#M2277
<P>I guess I spoke too soon. Right sleepbud still not charging past 48%. Called customer support on a Saturday and spoke with Josh. Easy to understand and felt he had a good knowledge base of the item. He said this is a recurrent problem and they would honor warranty and send me a UPS mailing voucher so I could send them back. They will send me a new complete set of Sleepbuds. Unfortunately, it may be 10 days from the time I send them back. Not sure how I can sleep during that time, but I guess back to earplugs for a while. Wish they would do what the Aviation headset side does and just send out a new product, and trust that I will send the old ones back.&nbsp;</P>Sat, 20 Apr 2019 17:41:34 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/201006#M2277Firefly4122019-04-20T17:41:34ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/201019#M2278
Agreed. I got told 14 days. Unfortunately if replacements don't work either it doesn't matter how nice the customer service is.Sat, 20 Apr 2019 19:44:34 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/201019#M2278c3ll4r_d00r2019-04-20T19:44:34ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202113#M2322
<P>Exact same problem. Right earbud won't fully charge and won't make it through the night. &nbsp;This has to be a software/firmware problem.&nbsp;</P>Fri, 26 Apr 2019 13:31:42 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202113#M2322cphelanmn2019-04-26T13:31:42ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202354#M2341
I have had the buds for about 3 months, I love them. They also stated having charging issues, left only charges 58% I reset charging case, still doesn’t charge.Sun, 28 Apr 2019 03:27:11 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202354#M2341Jeannieb2019-04-28T03:27:11ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202392#M2346
<P>Hi Jeannieb,&nbsp;</P>
<P>&nbsp;</P>
<P>My colleague Andy_B has provided a detailed list of steps to follow if you are experiencing this issue, please follow that, and if you still experience issues, get in contact with support via the link in his post.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind regards</P>
<P>&nbsp;</P>
<P>Jeff G</P>Sun, 28 Apr 2019 12:08:34 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202392#M2346Jeff_G2019-04-28T12:08:34ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202490#M2356
<P>I had followed this reset procedure,but it worked nothing.</P><P>tried many times ,IT IS NOTHING HAPPENED.</P><P>I GIVE UP.</P><P>PROBLEMS IS THE HARDWARE.</P>Mon, 29 Apr 2019 02:08:51 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202490#M2356Joseph Huang2019-04-29T02:08:51ZUseless Sleepbuds - Message to BOSEhttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202531#M2365
<P>Reading through all the posts I am aware that I am one of many with the same sleepbuds problem.</P><P>After 5 months of usage the right bud showed only 5% charge after a full charge and did not connect to the app. Updated the charging case with the newest software only to find out that now my left bud showed a low charge.</P><P>Taking both buds out of the charging case resulted in only one bud being found/connected to the app.</P><P>After continuously resetting the charging case and taking the buds in an out, I finally managed to connect both buds to the app.</P><P>However, I was unable to update to the newest firmware, even with more than 60% charge. Uninstalled and re-installed the app. Nothing works.</P><P>I also send twice emails to&nbsp;<SPAN>sleepbuds.support. Although I received a reference case number, nobody bothered to answer.</SPAN></P><P><SPAN>So, here's my message to Bose: I am completely fed up with this piece of crappy sleepbuds and your non-existing support. I also own a Bose home theatre and other headphones and I was thinking of upgrading. However, based on my and others experience I will never buy a Bose product again and further will not recommend your products in all of the social medias.</SPAN></P><P><SPAN>The low quality of your product and your complete ignorance of customer complains should be a warning to others.</SPAN></P>Mon, 29 Apr 2019 09:40:00 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202531#M2365klausadrift2019-04-29T09:40:00ZRe: Useless Sleepbuds - Message to BOSEhttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202666#M2366
<P>Hi Klausadrift,</P>
<P>&nbsp;</P>
<P>Welcome to the Bose Community forums. I'm sorry to hear that you're experiencing issues with your Sleepbuds charging and connecting.</P>
<P>&nbsp;</P>
<P>Should troubleshooting listed above not resolve your issue, I encourage you to reach out directly to telephone support in your region for live assistance to explore available service options.</P>
<P>&nbsp;</P>
<P>Kindest,</P>
<P>Andy B</P>Mon, 29 Apr 2019 17:45:20 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202666#M2366Andy_B2019-04-29T17:45:20ZDreadful Customer Servicehttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202860#M2377
My sleepbuds were faulty. Stopping charging at 48%. Bose acknowledged the fault and collected them from my house, promising to send replacements. I waited. Nothing happened for over two weeks. I contacted Bose again and was told the replacements were ready to be shipped. They apologised profusely. It was obvious that dispatch had been overlooked. I was assured I would receive a notification on the imminent dispatch. All communications were conducted via Whatsapp. It is now over 3 weeks since collection. No replacements. No notification of dispatch and now nobody has even answered my latest message after 16 hours. I feel I've been robbed of £230 paid in good faith to what I thought was a reputable company. Is anyone going to help me?Wed, 01 May 2019 00:03:54 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202860#M2377Moonchime2019-05-01T00:03:54ZRe: Dreadful Customer Servicehttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202907#M2378
<P>Hello Moonchime,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear that you've experienced charging issues with your Sleepbuds and have not yet received your replacement product. I encourage you to reach out directly to support within the UK via telephone on&nbsp;0333-3000 112,&nbsp;Mon-Fri 9am-6:30pm, Sat 9am-5pm for live assistance for additional assistance as this cannot be accommodated through the Community forums at this time.</P>
<P>&nbsp;</P>
<P>If you have any additional questions please reach out again.</P>
<P>&nbsp;</P>
<P>Kindest,</P>
<P>Andy B</P>Wed, 01 May 2019 11:21:42 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202907#M2378Andy_B2019-05-01T11:21:42ZRe: Dreadful Customer Servicehttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202913#M2379
Please can I have a refund, mine are unusable (support said no)Wed, 01 May 2019 11:32:45 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/202913#M2379c3ll4r_d00r2019-05-01T11:32:45ZRe: Dreadful Customer Servicehttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/203249#M2385
I'm currently on my second set of sleep buds in 8 months. Bose replaced the first faulty set with this current one. Things were running smoothly until last week. Now the right bud wont go over 58% and the left says 100% but with the recommended charge case reset, that too decides it's not fully charged either.<BR />Given Bose know there is a widespread issue, and their customer service thinks it is acceptable to respond to numerous complaints on this forum with a generic "lets try this troubleshoot" when people have nominated they have done everything already, it's time to get consumer affairs involved for those of us in Australia. These need recalling and refunds given. I live 400km from the nearest "authorised retailer" and 4000km from the nearest Bose store. The '2 week wait' Bose promise for replacements, is actually 4 weeks for me because they refuse to dispatch the replacement until the faulty ones arrive in Sydney. Disgraceful customer service for a very expensive product.Thu, 02 May 2019 16:58:04 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/203249#M2385Caityay2019-05-02T16:58:04ZRe: Dreadful Customer Servicehttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/203661#M2402
Same issue as stated above in numerous posts of this string. Bought my expensive buds (out of trust for Bose) in November 2018. Now buds don’t charge full and one or both cut out during the night. Also having nightly issues trying to get them going with the app where either one or both can’t be detected. Frustrating?...understatement. What is the solution Bose? And please don’t send another generic troubleshoot message. I have other Bose products, this just does not match up.Sun, 05 May 2019 03:01:06 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/203661#M2402TO822019-05-05T03:01:06ZRe: Dreadful Customer Servicehttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/203794#M2407
<P>Hi All,&nbsp;</P>
<P>&nbsp;</P>
<P>I completely understand the frustration when your product isn't working.</P>
<P>&nbsp;</P>
<P>In regards to this specific issue, we recommend resetting the charging case and updating the firmware of the charging case.&nbsp;</P>
<P>&nbsp;</P>
<P>If you have tried these steps, we recommend reaching out to your local Technical Support Team for further assistance.&nbsp;</P>
<P>&nbsp;</P>
<P>I apologize for any inconvenience this may cause.</P>
<P>&nbsp;</P>
<P>Kindest,</P>
<P>&nbsp;</P>
<P>Jessie O</P>Mon, 06 May 2019 01:09:30 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/203794#M2407Jessie_O2019-05-06T01:09:30ZSleepbuds left doesn’t charge past 48%https://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/204226#M2445
I’m trying to update my sleepbuds but they need 60% charge and the left bud has not been charging past 48% for a while now.... is this a warranty replacement? Anyone else have this problem?Wed, 08 May 2019 05:30:55 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/204226#M2445slo_devops2019-05-08T05:30:55ZSleep buds not charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/204293#M2446
My left sleep bud will only charge to 48%. I’ve reset the charging case, no change. I updated the software on the charging case, no change. There is an update for the sleepbuds themselves but it won’t work because both sleepbuds must have over 60% battery to accept the update and I still can’t get it up over 48%. What else can i do??Wed, 08 May 2019 12:37:15 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/204293#M2446KJF2019-05-08T12:37:15ZRe: Sleepbuds left doesn’t charge past 48%https://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/204526#M2450
<P>we all have the same problem ,nothing we can do.</P>
<P><SPAN>sleepbuds&nbsp; need 60% for update but all we got is 48%.</SPAN></P>
<P><SPAN>can't update, can't charge over to 48%</SPAN></P>
<P>&nbsp;</P>
<P>[Moderator edit]</P>Thu, 09 May 2019 13:40:27 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/204526#M2450Joseph Huang2019-05-09T13:40:27ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205380#M2482
<P>it does seem like Im seeing 48% alot, the left one for me. &nbsp;sometimes I can get it to 100% but then that night it will be back at 48 or lower, also the case battery seems to drain during this time as well really fast - they worked for awhile but after a month this started happening.Installed version 2 which it said specifically addressed this. &nbsp;cleaned the posts, even took them out of the ear piece to be sure it was making good contact. &nbsp;$250 is alot to pay for something that does not work, and like others here I have come to depend on them to sleep at night.</P>Mon, 13 May 2019 13:11:00 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205380#M2482Juantana2019-05-13T13:11:00ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205402#M2484
<P>Hi Juantana,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for your post and welcome to the community.&nbsp;</P>
<P>&nbsp;</P>
<P>Have you attempted all troubleshooting methods that have been suggested in this thread?&nbsp;</P>
<P>&nbsp;</P>
<P>If so&nbsp;I would highly recommend getting in touch with&nbsp;our <A href="https://global.bose.com/en_us/index.html" target="_blank">Customer Service Team via clicking this link.</A> Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B&nbsp;</P>Mon, 13 May 2019 13:56:26 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205402#M2484Hector_B2019-05-13T13:56:26ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205426#M2485
<P>yes I tried all the tips - I emailed the address others provided with a description of the (now I assume well known) problem as well as my serial numbers - if I do not hear back from them I will call - thanks.</P>Mon, 13 May 2019 15:11:56 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205426#M2485Juantana2019-05-13T15:11:56ZRe: Noise masking ear buds not fully charginghttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205427#M2486
<P>Hi Juantana,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for updating me on this.&nbsp;</P>
<P>&nbsp;</P>
<P>I am sorry that I wasn't able to assist further via this platform.&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,&nbsp;</P>
<P>Hector B&nbsp;</P>Mon, 13 May 2019 15:14:33 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/205427#M2486Hector_B2019-05-13T15:14:33ZRight bud only last 7 hours on full charge.https://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/206478#M2540
<P>For the past couple of nights, my right sleep bud is only lasting about 7 hours after a full charge. Both are at 100% but at 7 hours the right one is at 0% and the left is at 54%.</P><P>&nbsp;</P><P>Please help!</P>Sun, 19 May 2019 11:19:41 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/206478#M2540jsvhere2019-05-19T11:19:41ZRe: Right bud only last 7 hours on full charge.https://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/206516#M2541
<P>I have something similar with mine. &nbsp;If I reset the case, it usually helps for a couple of days but then the right side starts losing its charge at an accelerated rate again. This is my second set with the same issue.</P><P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="82192"></LI-USER>&nbsp;wrote:<BR /><P>For the past couple of nights, my right sleep bud is only lasting about 7 hours after a full charge. Both are at 100% but at 7 hours the right one is at 0% and the left is at 54%.</P><P>&nbsp;</P><P>Please help!</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Sun, 19 May 2019 14:46:16 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/206516#M2541sherio2019-05-19T14:46:16ZBuds don't charge more that 56% and there are no solutions with that.https://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/206521#M2539
<P>Ok, now that is more that 3 months with that known bug that one bud is not charged more than 48% or 56% (after update). And no solution we have. The last response is that ""I will be locking this thread and I encourage any further participation to be directed to the identical thread HERE" but there is no my country in the list, and when I've bought that in Singapore aiport, they offered to me "worldwide support and warranty".Is bose's world a little small than the globe? I'm sure that is. In the addition they (administrator and moderator) closed the topic with that discussion. Good service, really <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P>Sun, 19 May 2019 14:56:27 GMThttps://community.bose.com/t5/Sleepbuds/Noise-masking-ear-buds-not-fully-charging/m-p/206521#M2539AlexFedyunin2019-05-19T14:56:27Z