You are here:

Accessible travel

Information for passengers with impaired mobility

We offer a variety of free services for passengers with reduced mobility or sensory capacities, including assistance on the apron and steps to the plane with boarding and deplaning. We will also carry any passengers who are unable to walk to their seats.

In addition, we transport wheelchairs and service animals free of charge.

If you and your travel companion need help, we will be happy to assist you. Please let us know as far in advance as possible by calling the call center or our service hotline for passengers with impaired mobility, available around the clock and free of charge from anywhere in the world, at 00800 320 320 00. You can also talk to our staff at the check-in counter.

For information and special tips for passengers with impaired mobility related to specific airports, go to the airport websites. You will find links to them in our airport and terminal information.

Preparing for your trip

So that you can be perfectly prepared for your flight with Eurowings, you will find complete information here on what to bear in mind when booking a flight, checking in, reserving a seat and finding your way at the airport if you have impaired mobility or sensory capacities.

Tips on booking a flight

To help us ensure your flight is as enjoyable as possible, please let us know what services you will need in good time, ideally when you book. We cannot guarantee optimum care if service requests are submitted late or not at all.

We offer the following assistance services. Needless to say, they are free of charge, and you can add them when you are booking your flight:

Assistance for hearing-impaired passengers during boarding and deplaning

Assistance for visually impaired passengers during boarding and deplaning

Carrying passengers with impaired mobility to the plane and transport of one wheelchair

Assistance for passengers with impaired mobility from check-in to the plane

Assistance for passengers with impaired mobility on the steps to the plane

For other queries or requests for assistance, use the "Passengers with impaired mobility" option in our contact form to contact us, or call our service hotline for passengers with impaired mobility, available around the clock and free of charge from anywhere in the world, at 00800 320 320 00. Our staff at the check-in counter will be happy to provide further assistance.

Please note: Support services for flights with other airlines cannot be reserved through Eurowings’ online services. You can find more information here.

Reserving seats

You can generally choose any seat that meets your needs. However, safety-related restrictions may be necessary. Almost all seats in the Eurowings fleet have movable armrests that will make it easier for you to get to your seat.

Please be aware that we are unable to transport passengers in a completely reclined position.

It goes without saying that our passengers with disabilities board first. If you and your travel companion need additional help at check-in, during boarding or deplaning or on the way to your seats, we will be happy to assist you.

Please note: Seat reservations for flights with other airlines cannot be reserved through Eurowings’ online services. This also applies to Eurowings one-stop flights in combination with other airlines. You can find more information here.

Passengers with wheelchairs

You are welcome to bring your own wheelchair with you, as long as it does not use wet-cell or unsealed/non-leakproof batteries. We can carry up to five passengers with wheelchairs per flight. The number of wheelchair passengers is unrestricted on our direct flights to or from the United States. We are able to transport larger groups with wheelchairs, subject to prior notification and by mutual arrangement.

Is your wheelchair battery-powered and equipped with a leakproof dry-cell or gel battery? If so, be sure that the battery is not connected for operation and that the contacts are insulated and protected from short-circuiting. The battery must also be securely fastened to the wheelchair. Naturally, we transport mobility aids free of charge.

Registering a wheelchair online during flight booking

We recommend registering your wheelchair as soon as you book your flight – either by using our mobile services or directly online:

In Step 2 of the Online Booking process, go to "Additional services" and click on "Special flight services".

Once you are there, click on the requested services for your outgoing and return flights – in this case, transport for your wheelchair.

Adding a wheelchair later

You can register your wheelchair even after you have booked your flight – up to before web check-in closes before departure – online or by using our mobile services:

Note:

You can also take your wheelchair free of charge onto Eurowings flights operated by another airline or booked through a travel agency. You can find information about this from the relevant airline or at the travel agency. You can find information about other airlines’ services here.

Flying with an assistance dog

Assistance/Service dogs (SVAN)

You can always transport your assistance dog with us in the cabin. Unfortunately, we are only able to carry one assistance dog on each flight (not applicable for flights to and from the U.S.). Assistance dogs are carried free of charge, but must be registered via our contact form after booking. We recommend you check with us if the space is still available prior to making your booking. We recommend using a dog harness and a muzzle. Please note that some countries are subject to special regulations for entry of service dogs, and you should find out about them beforehand.

The following are considered service dogs (SVAN): seeing-eye dogs, hearing dogs, comparably trained service dogs to assist passengers such as those with epilepsy or autism, and rescue dogs.

ESAN dogs (Emotional support animals) on flights to/from the U.S.

It is possible to transport an emotional support (ESAN) dog free of charge in the cabin on Eurowings direct flights to/from the United States and on feeder flights with UA flight numbers to/from United Airlines U.S. flights. To transport an ESAN dog, it is necessary to submit medical documentation from a certified psychologist.

Registering an assistance or ESAN dog

Use our contact form to register your assistance/ESAN dog. To do this, select the "Passengers with impaired mobility" option.

Our customer service department must confirm that you are transporting a service dog no later than 48 hours (two days) before travel begins, so you must have submitted all necessary documentation prior to this date.

Assistance/ESAN dogs from an EU member state require a European pet passport, while those from a non-EU member state require a third-country official veterinary certificate showing a microchip number and a valid rabies vaccination.

All necessary entry and exit documents for your service/ESAN dog must be submitted at check-in.

Requirements for transporting an assistance/ESAN dog

Your animal must be trained to obey and behave appropriately in the cabin (no growling, barking or jumping up on humans or other dogs).

For flights from/to the United States, it is not necessary to submit a training certificate for the dog. For flights outside the United States, it is necessary to submit a training certificate for the dog.

Particularly for the sake of hygiene, it must be guaranteed that the animal will not void uncontrollably in the cabin or on the airport premises or that it can control its habits in such a way as to present no health risk or hygiene problem and to avoid disturbing other passengers in any way.

The dog must lie or sit in front of your seat (in the foot space) and wear a lead. We recommend securing the dog with a harness, not with a collar. Under no circumstances may the dog sit on a passenger seat.

It is possible to check your assistance/ESAN dog's fitness for cabin transport before you board your flight. If your dog behaves inappropriately, you may be asked to muzzle your dog for transport, or transport may be refused.

Please note:

Special regulations on the entry and exit of assistance dogs apply for the United Kingdom and Ireland. For information about these, go to: www.gov.uk/take-pet-abroador write to:

At the airport

It is important to schedule enough time for check-in and the security inspection to avoid unnecessary time pressure. That's why we recommend the following:

​Be at the airport two hours before departure. This is particularly important for foreign airports that are not yet familiar to you. The Eurowings check-in counters are generally open 2 hours before departure and close 40 minutes before the scheduled departure time.

​Schedule an additional half hour to get from check-in to the jetway, particularly at peak passenger times (for example, at the start of holiday seasons), to check special luggage or if you are getting special flight services.

​Pay attention to monitors and airport announcements – they tell you where the check-in counters are located or inform you of any changes.

Please tell personnel at the check-in counter of any services you have booked so that you receive priority service and can be accompanied on board before the other passengers if necessary. Although it is not required, we would appreciate knowing the nature of your impairment (for example, if you have impaired mobility or a pacemaker).

Airport information

Many airports offer special products and services for passengers with impaired mobility. There is often information about this on the website of the specific airport. You can also usually request written information from the specific airport.

Here are several airport websites that provide information for passengers with impaired mobility:

Other information

Can passengers with casts fly?

Yes, basically any passenger can fly with a cast, as long as the cast is split or has an expansion joint. We recommend obtaining medical documentation of your fitness to fly.

What should pregnant women bear in mind about flying?

Women can fly up to and during the 36th week of pregnancy without worry and without incurring any increased health risk, as long as the pregnancy has proceeded without complications. After that point, for the sake of your health and the health of your unborn child, you may no longer travel aboard an aircraft.

During pregnancy, you should generally forgo flying if you

expect a multiple birth

have already had a miscarriage

have a cardiac or circulatory disease

Moreover, there is an increase risk of thrombosis during pregnancy.

In order to rule out any other existing risks, we recommend consulting with your physician before scheduling air travel.

Please note that you will have to present your pregnancy record to document your fitness to fly.

Checklist to prepare for travel

The list below will help you to check whether you have made all important preparations for your flight:

​I informed Eurowings of my impaired mobility while or after booking my flight and have indicated my special requests (use of special services such as pick-up with a wheelchair or transport of a service animal, etc.)

​I have booked my flight in good time, indicated whether I will travel with my own wheelchair and stated its type, dimensions and weight

​I have promptly registered my service animal with Eurowings, submitted necessary documents and received confirmation of my service at least 48 hours before starting my travel

​I have gathered information about service for passengers with impaired mobility at the departure and/or destination airports

​I have had a medical form issued for a mobility impairment due to an ongoing medical condition (such as recent surgery or a fracture).

Taking your wheelchair on board

It goes without saying that our passengers with disabilities board first. If you and your travel companion need additional help at check-in, during boarding or deplaning or on the way to your seats, we will be happy to assist you.

On our long-haul flights, our Airbus A330s provide an in-flight wheelchair. It is adapted to the width of the aisles on board and enables you to do such things as use the toilets. An accessible toilet is located in the front part of the aircraft, on the right ahead of Row 10. The following are considered Eurowings long-haul destinations: New York, Miami, Las Vegas, Seattle, Fort Myers, Mauritius, Bangkok, Phuket, Cancun, Havana, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town and Windhoek.

Services for passengers with sensory impairments

Assistance for hearing-impaired passengers during boarding and deplaning

Assistance for visually-impaired passengers during boarding and deplaning

It goes without saying that our passengers with disabilities board first. If you and your travelling companion need additional help at check-in, during boarding or deplaning, or on the way to your seats, please add these free additional services as soon as you book your flight.

Please note: Support services for flights with other airlines cannot be reserved through Eurowings’ online services. You can find more information here.

Statutory guidelines and information for U.S. citizens and passengers travelling from/to the United States

Statutory Guidelines

Passengers with impaired mobility are transported in accordance with Regulation (EC) No 1107/2006 of 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air. Passengers who travel to and from the United States are transported in accordance with the U.S. Department of Transportation provisions set out in 14 Code of Federal Regulations Part 382.

Information for U.S. citizens and travellers from/to the United States

Airbus A330-300 seating chart

Airbus A340 seating chart

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the airline operating the flight. In the case of those of our partner airlines that do not use an EW flight number, the regulations of the airline in question will apply. They can be viewed at the websites of these airlines. At this time, these partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Your payment options

International

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

Important: the valid age is that on the date of the last flight in the booking.

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Key

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

In order to prevent forms from being used to send unsolicited email (spam or junk mail), we ask you to fill in a security text box. It guarantees that a form is only submitted by a real person rather than automatically (by a robot).

Please bear with our use of security text boxes. Enter the characters shown in the image in the security text box.

If you cannot see an image, check your browser settings to see if images (format: .jpg) are set to be displayed. If necessary, use another browser such as Internet Explorer.

We collect and use your email address in the context of the newsletter in order to send you news that informs you about interesting topics relating to Eurowings. Furthermore, we also process and use the email address provided to send you personalised offers in connection with the newsletter.

Should a link in the newsletter lead you to our websites, you also give us permission to process and use your IP address, as well as geo data, web beacons or similar technologies to check whether the offers presented to you have met your requirements.

We will process and use the data identified in this manner as long as you are registered to receive the newsletter. You can withdraw permission for the processing and use of your email address and the analysis in the context of the newsletter at any time. To do so, please click on the link indicated for this purpose in the email. The data will then be deleted.

etix® is an electronic ticketing service that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book your flight on the Lufthansa website or through a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

Track your flight and stay up to date on the latest status.

Your information has been submitted.

There was a problem transferring your information to us. Please try again later.

Flight search

Departure airport

Please check your input and try again.

Destination airport

Please check your input and try again.

Departure airports

${INPUT} did not yield any results. Please check your input and try again.

An error has occurred.

National airports (A-Z)

,

International airports (A-Z)

,

Destination airports

${INPUT} did not yield any results: Please check your input and try again.

An error has occurred.

National airports (A-Z)

,

International airports (A-Z)

,

Map

The following route network map is not optimised for screen readers. Use the search feature above to access the content.

Short and medium-haul route

Long-haul route

A map of Europe will show airports for selecting a flight route. Use the arrow keys or TAB to navigate through the list. Press ENTER to select an airport as a departure or destination airport.

Note: You have not agreed to allow us to see your location.

A geolocation error has occurred.

A geolocation error has occurred.

A geolocation error has occurred.

A geolocation error has occurred.

An error has occurred: the Web service is not responding.

Loading ...

An error has occurred: the Web service is not responding.

You are using an outdated version of Internet Explorer (version 7 or older).

An error has occurred: the Web service is not responding.

Note: You have not agreed to allow us to see your location.

A geolocation error has occurred.

A geolocation error has occurred.

A geolocation error has occurred.

A geolocation error has occurred.

An error has occurred: the Web service is not responding.

Loading ...

An error has occurred: the Web service is not responding.

You are using an outdated version of Internet Explorer (version 7 or older).

An error has occurred: the Web service is not responding.

When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

Title

First and last name

Date and country of birth

Gender

Nationality

Passport information

Additional APIS information is required for entry into the United States:

Web check-in is currently unavailable on our long-haul flights to New York, Havana, Cuba, Barbados, Varadero, La Romana and Windhoek.Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

This offer was added to your favourites. You can access your favourites at any time by clicking on “Favourites” in the top right.

You have exceeded the maximum amount of offers in your favourites list. Please delete old offers and try again.

Unfortunately we were not able to process your request. Please try again.

Web check-in is currently only available on our long-haul flights to USA (Miami, Fort Myers, Las Vegas, Seattle), Mauritius, Bangkok, Cape Town, Phuket, Cancun*, Montego Bay*, Puerto Plata* and Punta Cana. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to New York, Havana, Cuba, Barbados, Varadero, La Romana and Windhoek. Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*Please note that a printout of the boarding pass is not possible for these flights.

The charges for the following services depend on your selected route:

First piece of luggage up to 23 kg

Seat reservation with more legroom (BASIC fare)

Seat reservation with more legroom (SMART fare)

To protect you from the unauthorised use of your email address, we have sent you a confirmation link by email. If you have not received an email, please check your spam folder.