Send a dropped call to a voicemail box, queue or extension per campaign if no agent is available

Ofcom compliance configuration settings

GDPR compliance

GDPR data removal ("right to forget")

PCI DSS compliant payment system integrated

TLS & VPN encryption of web access and phone connection

Screen pop client record on call connect

Click to dial from CRM

Select leads for auto-insert into contact centre

CDR details inserted into lead record

Control contact function using API

Trigger dialler functionality using workflow

Update CRM record from contact centre

Real-time reports with “click-to-listen” to monitor agent phone calls

Web Wallboard with configuration interface

Advanced database reporting with real time updates

Connect to the database for 3rd party remote reporting

Live view of Chatbot conversations

Live view of web site visitors

Live view of chat sessions

PCI DSS security monitoring

TLS encrypted phone registration

TLS encrypted web access

Firewall

IPSEC VPN

PCI DSS secure data environment available

SFTP data download

SSL web certificate

Security monitoring to PCI DSS standards

SMS campaign manager

Supports any SMS API

Auto SMS sending after agent disposition

Inbound and Outbound sending

Scalable to hundreds of logged in agents

Encrypted customer data handling available

Computer IP Address access restrictions for web resources

Call recordings automatically transferred to an external FTP site

DID, phone and carrier trunk provisioning through the web interface

Local, toll-free and international inbound phone numbers available

PBX features allow you to use the contact centre as your office PBX

Use custom database queries in campaign dialing

Load Balancing of call across multiple inbound or outbound servers is possible

Outbound calls sent to multiple carriers for resilience

Auto-generate call lists based on dropped inbound queued calls

Queue call back allowing callers to request an automatic call back retaining their place in the queue

Flashing light trigger when calls are waiting in a queue

Take inbound calls gathering CallerID

ACD for inbound and fronter/closer verification calls

Estimated hold time, place in line, overflow queues

Skills-based ranking and call routing per queue and campaign

Queue Prioritization per campaign and inbound group

Inbound email handling through the agent web screen

Skills-based routing with agent ranking

Web-configurable IVRs and Voicemail boxes

Multi-Language Support (with auto detection)

Receive emails via POP or IMAP

Send emails through SMTP

Send & receive messages via Facebook and Twitter (API)

HTML and plain text Emails

Full SSL Support

SPAM-Free, secure and unified mailbox

Full ticket lifecycle from opening to resolution

Assign Tickets to Operators

Assign Chats to Tickets

Dynamic/Automatic Templates (email that almost writes itself)

Track all kind of business issuesSend and receive attachments

Link Chats and Tickets

Flawless FAQ integration, respond to inquiries with lightning speed

Waiting Time indicator

Search & Filter options

Collision Avoidance

Alerts & Notifications

You’re in good company

About Hostcomm?

Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution has grown to offer comprehensive omnichannel capabilities with strong AI functionality.

UK Support

Our support and training centre, and all its staff, are based in the UK; with a guarantee of telephone support at all stages of any enquiry and that you will go straight through to a technical expert.

Our expertise

Fourteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.