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Topic: MBR2258XES1 (Read 4450 times)

Noticed some water on the floor last couple of days. Now I find a sheet of ice about 1/4 to 3/8 " thick on the bottom of the freezer compartment. (I picked that up in one piece and removed it.) Another thing I noticed was a lot of frost buildup over the lower half of little gizmo identified in the parts diagram as FREEZER THERMISTOR COVER. #31, Should I take like a hair dryer and melt that frost off/??Is there any clue here to what is wrong? The freezer is still very cold, making ice OK.

I really need help with this as I am doing chemo for cancer and my wife is not all that well either! Bad day at black rock.!She has a coronary if we have to have a repairman into her clean house, but if this is a big job I probably can't tackle it as I once might have.

Pull the drawer all the way out. About 3/4 of the way back of the rails on each side is a plastic locking tab. Push the tabs in and pull the drawer the rest of the way out. The leaking water sounds like a frozen drain. If there's frost buildup on the back panel, you have a defrost problem. There's a tech sheet under the right front corner with some diagnostics. A defrost problem on these is almost always a bad Jazz board, part # 12868513

The freezer temp is still 5 degrees, so that seems to be a good sign. I was surprised to find when looking in my file that when we bought this in May 2011, we also bought a 2 year extended warranty @ Home Depot. ( As a rule, I do not buy warranties. Must have been a smooth talker!) So I have a service call coming on Wednesday. As long as the freezer stays cold, I will just keep cleaning up the water on the pan . It is quite intermittent, as if associated with a defrost cycle....so I am assuming it is not related to water to the icemaker.......but in my condition I just have to wait for the service tech to get into the back panel and check all that.

Yes.... I don't know how the drain could get clogged or frozen but that seems to be the case. With my illness, I am unable to take things apart to access it. Which leads to plan B! I called the HD extended warranty and they gave me an appt. for Wednesday. But an hour later their service contractor called and said " Oh, nay, nay, moosebreath. The earliest we could possibly come is Friday the 12th, TWO WEEKS> So I marched my sick self over to Home Depot. The lower peons tried to give me the ...well you have to deal with the warranty company, NOT HOME DEPOT. I mustered up my best " If you try to say that again I will rip your tonsils out" look. He got some kind of suit who was pretty helpful . Couldn't totally solve it because it is late in the day Saturday....but promised someone will solve this Monday AM. We'll see.

Since the freezer is still cold.....I can deal with the not draining for a while. I just hope it doesn't stop defrosting before we can get it looked at!\

FOLLOW UP: The service guy from the warranty company just left. He took the bottom panel off at the BACK of the refrigerator, went in and removed a rubberish sort of funnel, or something that was part of the funnel. Being rubberish, in the heat the rubber is all sticky and this gizmo was stuck shut where the water is supposed to drain through. He simply removed that part, and said they send it in to Maytag for analysis. It took him all of about 7 seconds to diagnose this once he saw all the symptoms, so I gather this is a common problem. I hope it is ok to run it with that item out.

He said the actual drain is frozen solid, so we have to turn it off and open the freezer door for 24 hours. I was hoping he could have taken care of it without that, but that is what we will do.

Experience has taught me if you remove the drain grommet frost is going to form in the freezer in the area around the light switch .When I do a call like yours I take the time to get rid of the ice .I guess it saves you money his way .

Experience has taught me if you remove the drain grommet frost is going to form in the freezer in the area around the light switch .When I do a call like yours I take the time to get rid of the ice .I guess it saves you money his way .

This was done on my Home Depot extended warranty, so I am not surprised they avoided putting in any extra labor time! How big a problem is that frost at the light switch??? Is that grommet replaceable? Is it the part called the drain funnel on the parts diagram?