Important customer information

Delivery options:

Letter post

Large letter

Small packet

Courier

Collection

Your right to cancel:

By law, customers in
the UK have the right to withdraw from the purchase of
an item within seven working days of the day after the date the item is
delivered. This applies to all of our products except free downloads. We regret that we
cannot accept cancellations of contracts for the purchase of media and software
products where the item has had the seal removed.

To cancel your purchase within the seven-working-day cooling-off period, please notify us by post or telephone.

When sending items back, we recommend that you use a recorded-delivery service if the value of the return is more than £25.

Please note that you
will be responsible for the costs of returning the items to us unless we
delivered the item to you in error, or if the item is damaged or
defective. If we do not receive the item back from you with the delivery note, we will arrange for collection of the item from the delivery address at
your cost.

As soon as we receive
notice of your cancellation of your order, we will refund the purchase price for that product together with the product's normal
postage charge.