136 Replies to “Data Recovery Reviews”

John was very helpful and explained in detail what he would do to try and retrieve my data on a damaged hard drive, a few days later and all my files had been retrieved and put on a new external drive for me, great service and will definitely use again if the need arises.

A very useful forensic data recovery to help with a load of rubbish that was fly tipped. The guys at Dataquest were really quick to repair the drive and able to get the identification data we needed from it.

If anyone has been daft enough to not have sensible backup policy, and got into a sticky situation, Dataquest are the people I would send them to for sure!

As an Apple and Microsoft credited computer company, we are asked to recover client data. But on some occasions that data recovery is beyond our capability and we need to call in additional assistance. DATAQUEST INTERNATIONAL LTD is our backup, when we are unable to recover that all important file, they always come to the rescue.

I have used Dataquest on many occasions, and every time they have managed to recover the lost files. I really appreciate that I can telephone them and get in-depth help and support before we start the data recovery process.

I can categorically say they are the best Data Recovery Company I have used and now I wouldn’t consider using anyone else.

Have finished reinstalling the files recovered by Dataquest. Their service was prompt and efficient and what a relief to my husband to find the 30+ section Guide he had written was not lost after all! Not to mention many years work on his family history. We were not made to feel “stupid” for not backing up regularly and their help and advice on various matters was extremely helpful. Would not hesitate to use their services again. Thanks a lot John and Dan

It was the second time I have used John and his team at Dataquest International, to help with a crashed hard drive. He was extremely helpful, efficient and trustworthy. A very professional service and I wouldn’t hesitate to use them again. Thank you

Although not all the data could be recovered from an old notebook drive, it was clearly explained how all options were attempted but the drive was too damaged. The files which could be recovered were sent to us which showed our customer attempts were made. A good effort and we’ll be using DataQuests again if a drive fails and there are no backups.

The team at Dataquest went beyond any expectations.
They were highly professional, trustworthy, good people and communicative – very clearly explaining some more complicated hard drive issues.
They competed the task in a longer time that they anticipated – but for the same quoted price – and took my laptop back due to further complications.
they were not satisfied until I was happy – and I had all my data back.
A hugely impressive service Dan – thank you so very much.

DataQuest provided a super efficient service, and went beyond what they stated they could do. The disk was completely trashed, but they managed to recover a large percentage of files. We highly recommend DataQuest for data recovery.

As a company we have used Dataquest on many occasions to deep dive and retrieve files from corrupted and broken hard drives. They know what they are doing and get the jobs done extremely quickly and professionally. The information retrieved is handled securely and we’ve had nothing less than excellent service.

I had a computer, it’s HD reported errors, and I thought, no biggie, I’ll recover that later with a USB drive. Imagine my surprise to later find the disk literally wiped of everything. I called DataQuest and they took the drive for analysis and repair. EVERYthing was recovered with no hassles, no troubles, no worries – and I had two partitions, one linux, one windows. Job done quickly and within budget. I’ll give DataQuest 10/10 for service and big THANK YOU for saving some VERY important files for me that were irreplaceable!

These guys are amazing!! Really helped us out in an impossible situation with a corrupted SQL database which even the software provider couldn’t fix. Not only did they fix the corruption but they did it quickly and super professionally keeping us informed at every step of the way. I have used Dataquest many times and over the years and they always deliver.

Somehow my camera SD card became corrupted when transferring images to my computer. These were part of a trip to Dubai so very important to us. I have used Dataquest in the past with failed hard drives and a NAS so knew who to turn to – there was no hesitation especially as it is a Fix or No Fee service.
The team at Dataquest sorted it and now I have all my images restored. A quick and great service!

We had a double hard drive failure which hosted a batch of websites. The website hosting company didn’t take ownership of the problem and just installed fresh hard drives leaving us with no data. Dataquest came to our rescue, at a rapid rate of knots they got our data back in super quick time and we couldn’t be happier. They had to physically take the hard drives to pieces and re-build them. I have complete faith in these guys and wouldn’t hesitate to use them again.

Overnight, my external hard disk for Mac stopped working. After checking with local repair shops I followed their advice and sent it to a data recovery expert who was not able to retrieve the information. Next, I mailed it to Dataquest… two days later… success! All the while, John stayed in touch, explaining the process while being patient with my endless questions. I feel lucky that I found the right people because it wouldn’t have survived any more inspections. I highly recommend Dataquest. They are the best. Thanks!

I was obviously most alarmed to find myself needing Dataquests services but as it turned out they were able to recover all of my data. They were helpful with advice and bent over backwards to provide a most excellent service.

A highly professional and effective organisation which delivered an excellent service with understanding, care and charm. I would return any day should another problem occur.
A wholehearted recommendation.

Dataquest correctly analysed the problem with recovering my data and then got it back for me. The service was friendly, highly professional and very effective. They told me how long each step would take and stuck absolutely to their timings. I am extremely impressed.

Dataquest were the third company to take a go at my drive with much against them, they gave it a go. It took some time due to additional damage from the previous companies but with the perseverance from their team they got there! I am so pleased I can’t even explain. They offer a service, a good one, but go that extra mile. I wish all companies did this. This really is amazing thank you for all your hard work and I will definitely recommend you to anyone and everyone.

These guys offer a truly great service, being extremely professional, friendly, and helpful. From the very first telephone conversation it was made extremely clear to me what the process was and how much it would cost and they continued to keep me updated with the progress at regular intervals. They were very knowledgeable and were happy to answer all my questions when I sought their advice.

I would gladly recommend DataQuest to anybody that needs data recovered and will not hesitate to use them again myself.

Excellent service – I felt I could trust the chaps at Dataquest from the start, open and honest, exactly what I’m after. They spent ages just identifying what files they could get, then still gave me the option whether i wanted to continue. All now safely on 2 new external hard drives, which they opened and gave me guidance on. Vast amounts of unidentified data to go through,in time, but am confident all photos are there and most other ‘stuff’. Thank you so much, Dataquest. Saved my bacon!!!!

Photos I thought were permanently gone, Dataquest managed to get most of them back. Still trying to put some of them back in their correct places but no rush for that though. Excellent service. Thanks Guys.

Highly recommended. I have no hesitation in recommending Dataquest International.
I accidentally broke my USB stick when my laptop fell on to the floor. I was devastated, as it contained lots of files and some irreplaceable photographs.
We found this company through an Internet search. The gentleman not only managed to retrieve all of my files, and photographs, but downloaded them on to a terabyte for me, and this was done in just over 24 hours! I was so relieved!

I have absolutely no hesitation in recommending Dataquest when you need to recover lost data that you think is not recoverable.
The web site is very clear about the process and costs involved, so no nasty surprises!
Dan and John are very friendly, helpful and professional, they kept me informed via email as progress was made and successfully recovered all our lost data.
I will certainly recommend Dataquest to anyone who needs to recover lost data.

I received friendly, polite service and they were able to retrieve the data from my snapped memory stick very quickly putting my mind at rest. Everything was there, which was a huge relief. I am very grateful to them.

My heart sank the morning I turned on the laptop, plugged in the hard drive and waited, then waited some more, the hard drive I had only been using the day before was not not being seen by the laptop, it then dawned on me how much of my life was on that drive, work, personal and so many photo memories.
Rather than battle on myself and probably cause untold damage I contacted Dataquest and arranged a drop to drop off the drive. John was very sympathetic to my problem and was able to extract the data on the drive and transfer to a new drive.
Not everything transferred successfully (some photos within Apples Photo app, but this was something I was expecting, and more down to my lack of housekeeping when the drive was good…
I can’t express how extremely grateful I am to the recovery of the drive. I wholeheartedly recommend the service provided.

I honestly cannot speak highly enough of the team at Dataquest; from start to finish they were professional, helpful and friendly – an absolute delight to deal with. Not only did they recover my data for an extremely reasonable fee, they kept me informed as to what was happening at all times, and were only too happy to answer my daft questions. They’re absolute experts; I’d previously been told that my data was un-recoverable, but they went out of their way to make sure I got everything back safely. I couldn’t be happier, and I’d never go anywhere else for anything computer-related again. Absolute stars.

Great service from start to finish and very pleased with what John and his team have done in recovering my data which I feared was lost. No hesitation in recommending them to anyone who needs to get important data back, very professional and done quickly as well.

Prompt feedback following an initial enquiry which was really pleasing. The member of staff I worked with was helpful, polite and extremely professional. Have passed their company details to work colleagues, should they ever need help with data retrieval.

DataQuest are amazing, we sent 7 HDD’s in a unknown raid configuration and with a failed hard drive, they managed to recover all the information we needed and more! I believed it was an impossible task, but obviously these guys know their stuff and are miracle workers! I thank the team at DataQuest and would recommend them to anyone!

After having been told my drive cold not be fixed i was recommended Dataquest, they managed in 1 day to sort the issue, transfer all my data, which was precious film material to a new drive and all worked 100%!
I highly recommend them.

After taking over 3000 photos on a school trip to South Africa and saving them all on the hard drive, we feared the worst when the hard drive would not open. I rang Dataquest initially because they were the closest, however the service they gave and communication we had during the recovery, was fantastic. I would definitely recommend them or use them again should I need to.

Excellent service from Dataquest with good communication throughout on progress of recovery. Vital documents restored including all of my photographs which of course are priceless. I have already recommended Dataquest to several of my friends. If I find myself in trouble again they would be the only people I would use.

Usual thing – thought it would never happen to me. This time it was the external backup drive that went, 5 yr old WD. Trouble was it had all my photos on which I had decided to offload from my PC! Anyway, free quote, efficient service, flexible delivery, all recovered and good advice along the way. Suspect it would have been more expensive elsewhere but its the personal contact, experience and recommendation that counts. I was given the contact, had an excellent experience and now strongly recommend it.

Having feared we’d lost some data forever, spoke to Dataquest – a real person who understood. Result – they came up trumps and recovered all of it, quickly, and managed NOT to make me feel a complete numpty for losing it in the first place. Truly grateful on both counts! Would recommend Dataquest to anyone going through a “data lost” drama!

Very, very happy with the service. At first I took the hard drive to a local computer repair shop who said all my data was not recoverable….however Dataquest managed to recover everything even when it was encrypted!

Fast, superb, friendly service and hopefully I wont have to use them again….but accidents do happen……… they would be my 1st and only choice.

We had a catastrophic loss of 25 years worth of archive data. 2 discs on our NDS were fried not to mention a number of other communication faults. Our normal support company were unable to help. DataQuest recovered all of our data and saved the day. They were quick, efficient and sympathetic!

I dropped my external hard drive and our IT specialist at work could not recover my data. I contacted this company and was able to drop my hard drive off to them in person. I got a prompt response and options for repair with costs, (the initial diagnosis is free). My repair was more complicated and required an internal rebuild but all data was recovered and within one week I had all my files restored onto a new hard drive. Communication was excellent and I was impressed with the process from beginning to end

I am now going to back up everything onto a laptop…………………….regularly, plus look after my external hard drive as advised……

Lost data was the culmination of 3 years postgraduate research and while the user had it backed up in various forms, he did not have the last few weeks which contained his final submitted thesis. Recovery saved his sanity and the affordable cost kept the staff in charge of budgets. Very many thanks

Fantastic service, really understanding of the stressful situation I was in as I lost very important documents! They were very efficient with their service and had all my data back within 24 hours. Would highly recommend!

My laptop had tea spilt on it ten years ago. A company then told me it was irreparable and all data lost. I kept the hard drive as I hoped that one day I would get my five years of lost family photos back. I came across dataquest’s website and the claims they made about their data recovery capabilities and my hopes were raised. They were successful and I am thrilled with the outcome. I would wholeheartedly recommend this company to anyone with data recovery needs.

I Should have come here first. I spent days worrying whilst others told me data was lost. Dataquest calmly and professionally told me they really felt they could help….and they did! Delighted with the service.

Dataquest were the third company I tried and I wish I’d gone there first. All data recovered despite it being diagnosed by others as impossible. Thoroughly professional fast and courteous service. Totally recommended.

I would recommend these guys to anyone that has lost their data from their hard drive. Very professional service and managed to recover all of our data when we believed it to be lost for good. Also kept us updated throughout the whole recovery process, which was greatly appreciated.

I thought I had lost all my work when my hard drive suddenly crashed including films. I was devastated and went into complete shock but John and the team managed to recover everything which was a huge relief,

They are excellent to work with, very good at their job and fast.
Brilliant company! Thank you.

Had a catastrophic failure of our 8Tb Raid 5 Apple server, we got Dataquest involved in this situation. They found it a difficult problem to overcome due to the nature of the failure, however, within 10 days they had recovered all the lost data and returned it to us along with the defective drives. Well done chaps and a great relief to everyone here. I would recommend their services to anyone in their hour of need!

Fantastic service from Dataquest International – very friendly, helpful and professional service. My hard drive suffered a rather catastrophic failure and all my accounts were retrieved and saved – I cannot begin to describe the relief! Thanks to the team at Dataquest International I am now “up and running” again.

I had some very important digital files stored in a hardrive that suddenly gave up. Dataquest International immediately gave me the right information, talked me through my choices and successfully got all my data back. The service was fast, effective and good value. Thank you for getting my work back!

I had a number of DVDs which had not been finalised when originally recorded on a no longer available DVD recorder, hence the DVDs would not play or copy. Dataquest processed the DVDs and recovered the lost data. I found the service helpful, friendly and very professional at all stages of the activity, I was kept completely informed on the progress throughout the period

Excellent service- very quick and professional. I can’t thank the team enough for the data they recovered! I will be recommending your company to family and friends should they ever need a friendly and reliable data recovery service.

Thank you to Dan, John and the lady on the phone (sorry never got your name) for an exceptional service. My memory stick got damaged late on a Fri. night and my computer specialist recommeded Dataquest Intl. Even with the Easter bank holidays just over the corner + a day lost due to the ineptness of the delivery company, Dataquest Intl were kind, fast, competent with exemplary customer service( before, during, after). I wont forget this- I have saved your details on my address book and I have begun spreading the word!
Thank you very much:)

I have had the pleasure of knowing John and Dan for over 10 years. During this time they have set up my computers, resurrected them when sick, got me on line, recovered data from damaged hard drives, advised and updated operating systems.

All queries and emergencies, real or imagined have been met with the same friendly, professional manner, without drama and with total success.

Apart from the inconvenience of having a sick computer it is always a pleasurable and rewarding experience to contact Dataquest. Their service is never less than outstanding with disasters resolved as a matter of course. The existence of the company continues to provide reassurance that their undoubted expertise is available when in difficulty.

I therefore unhesitatingly recommend Dataquest confident that this unique company will deliver the very best service.

Dataquest International have proved to be highly skilled and professional specialists who successfully recovered all my data from coffee drenched hard drive which I was told by another company could not be saved. How glad I am to have found them and will highly recommend to all. John Wilson was very kind and the process was seamless. I send my sincere thanks.

I cannot thank Dataquest enough for their incredible service. They were fast, friendly, very helpful and very efficient at recovering the data that I urgently needed from a portable hard-drive… and all in time for me to to meet a work deadline. I highly recommend their services. Thank you again to everyone there!

Have been extremely pleased with the service I received. Dataquest have retrieved as much a they possible could off my hard drive & were always in touch to keep me unto date as to how the process was going

Excellent company, very helpful, did not make you feel like you knew nothing, and could talk at your level. I am sure working on very old flash cards is not there normal area of work. But I now have all that history back on my Pision again. A good experience !

Dataquest were recommended to us and we were told they were very extremely good at what they do….and that was exactly what we found out too. Very professional, thorough and reasonably priced. We had two drives that we needed data recovered from and Dataquest were successful in doing just that.

Yet another Crisis diverted! Server Raid drives broken, Client needs data from them urgently. Sent to DQ and Data recovered within 3 days onto an external HDD. No drama just a professional and value for money job done yet again. Many thanks guys

Fantastic service from start to finish- very quick turnaround, fast responses to queries. Plus all my data from my broken ipod was retrieved. They supplied a hard drive to send it back. Quite pricey but much less expensive than replacing all my music. Thanks so much dataquest!

My mac crash up as the memory was packed. I contacted them by Kingston Apple shop we suggest them. Very good! Good communication, they saved all my data on a 1tb external driver and I found the price of this external hard driver cheap. So I had my mac, my data back and an external driver. Very happy!!

Dataquest are our main data recovery specialist for a while now and they have proved themselves time and time again for multiple hard drive recoveries. There service has been very quick and efficient and they have recovered data from drives we really were not expecting to get data back from at all. Their emergency service has also proved to be very good even on a bank holiday weekend! Serviceweb (Apple Authorised Service Provider) can highly recommend Dataquest for data recovery work.

A great service! The quote I was given was a lot cheaper than any of their competitors (or at least those with anywhere near the same success rate). I got all my data back very quickly which was an absolute life saver – Thanks!

Dataquest service was first rate with very useful advice as what to do re new drives and transferring the recovered data back etc. The most helpful aspect was being able to talk to people at the ‘phone that expressed Dataquest’s proposals in language non ‘techies’ could understand.

Fantastic service from Dataquest and significantly more cost effective than other quotes I had received to recover all my hard drive data, programmes, pictures, videos etc.etc. when my laptop crashed unexpectedly. Would not hesitate to recommend them to anybody.

Dataquest were recommended by the nice guy in my local computer shop. They recovered 1,482 images from my girlfriend’s faulty SD card. Excellent service and communication throughout the process. I would highly recommend their services, and the great thing is, if they don’t recover anything they don’t charge you.

In July last year I went to my local instant photo printing machine in a large highstreet store. I had just used my camera and it worked fine, I put the SD card in the machine and it was taking forever to load, I left it 15 minutes and gave up. I then put the card back in my camera and it no longer worked… I put it in my computer too and no luck – there was no way of getting my photos back! I went to 2 local camera and printing stores who also had no luck at fixing the SD card, I sent it away to a recovery company called Dataquest International and they also were unable to retrieve them… they did however give me the best advice which was to send the card away to Germany!
The reason I was so adamant in getting these photos back was because they were from my time working on the Olympic Torch Relay in London 2012 – which is something I’ll never experience ever again!! Also there were photos from going to watch Volleyball at Earls Court at the Olympics – again something I’ll never get to see again. I love having memories and was absolutely devastated to have lost these photos. I always load my photos onto my computer, but due to working on the road I hadn’t been able to.
After sending my SD card to Germany I was so ecstatic to get an email shortly after saying that they had been able to retrieve all 3097 photos and 14 videos! The problem I now have is saving the money to get these amazing photos back – the hightreet store had said they would pay for this, but unfortunately all they did was buy me a new SD card to replace the broken one.
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An over-full and heavily over-stressed hard drive on my MacBook caused a potentially career-wrecking crash. DataQuest was one of two firms recommended by my long-term Mac guru – and though it was far further away from me than the other one, it was the one I chose. They’re efficient, friendly and provide great after-service too. Can’t say too many good things about them.

First class friendly service. I lost all my daughter’s university work and my wife’s photos on a corrupted external hard drive. Dataquest recovered everything for me which wasn’t straightforward. Learnt my lesson regarding backup. No hesitation in recommending them to others.

I dropped my external hard drive, losing in the region of 3500 hours of course work. Panic ye not as Dataquest managed to salvage my entire contents and I didn’t lose a thing, not even a full stop! Great service for the individual home user and would certainly reccommend. Thanks all at Dataquest.

Raid system failed, fileserver down, 17 people unable to work…….our IT support couldn’t retrieve the data, we were stymied until we were recommended Dataquest who absolutely brilliantly dealt with the crisis. They retrieved the data faster than we could have hoped and efficiently returned it to us for reinstalling on our new server. In the nicest possible way I hope I never need to use the service again but I will recommend it whenever I am asked.

By far the best data recovery service I found when my Mac laptop went belly up recently. Dataquest was really focused on getting my system back up in both a time- and cost-effective manner and gave me great advice along the way. Thanks, guys!

I thought I had lost 8 years worth of photos when other companies told me that my HD was irretrievable…Dataquest Int from the start, instilled me with confidence, saying that they would be able to cover some/most of my data!
They came highly recommended and I can also highly recommend them!
Fantastic communication throughout!
Thank you!!

Twice in the last five years I’ve had catastrophic data loss. Twice it’s been fully recovered by Dataquest. First time was HD failure. No backup. The second was a few months ago. I failed to properly eject my new external backup. Refused to mount. Called Dataquest in complete panic. Now this is where DQ really demonstrate commitment to customers. Calmly and with just the right amount of humour to lighten the situation, Dan talked me down and then went through a few options. One of them worked. Data transferred and problem solved. No charge. Brilliant. But just weeks later two new external HD failed simultaneously. No problem I thought, I’m using Time Machine. Except I wasn’t. I hadn’t grasped the fact TM is an opt-in not opt-out system, so although I thought I was backing up externals, I was only backing up the internal HD. Dataquest recovered everything. The bill was totally reasonable given their expertise. I would not trust my data with anyone else. Hopefully I am wiser now. I’ve figured out TM and am using the cloud, but you never know. Sh*t happens. They might see me yet again . . .

I wiped off 18 months of footage of my daughter on my camcorder by mistake, I was devastated. I took it into Jessops but they couldn’t help. I phoned different companies and I was quoted £250 each side of the disc to recover the data! I contacted Dataquest who were really friendly and helpful and couldn’t believe how reasonable the price was! They recovered all of the data I thought I had lost forever and I am absolutely amazed with the results. I would recommend them in a heartbeat.

After my hard drive broke down, I tried several companies if they could recover the information. All gave it a try but were not able to. In the end my drive ended up at Dataquest International, and I have now received my drive back, with a complete recovery everything that was on it! And as they incluced my wedding pictures, you can imagine how happy I am. Thank you very much John Wilson (and others that might have worked on it)!

When I was at the end of my tether after having another data company quote £1000 and subsequently lose my hard drive for 3 weeks, I was recommended Dataquest by a friend and a very friendly engineer who knew what he was talking about explained everything over the phone openly and honestly and within a week all the data had been recovered for a third of the previous quote. We are over the moon.

Important Links

Advice

Stop using the hard drive as soon as possible. If the problem is getting worse then you may eventually lose access completely.

Don't download ANYTHING to the disk. It could write over the files you're trying to recover.

Don't try to scan, repair or fix any errors unless you have backups of the data. A failed repair process can damage the files beyond recovery.

Don't re-install or restore the computer unless you have backups of the data already. It may get the machine running again, but only in a factory-fresh way. Your data will be lost.

If you manage to access your files at any point, make a copy to another drive as soon as you can. It may be a fluke, and could be the last time you see the files. Don't reboot expecting to see them again.

If the files you need are really important then you should consider getting the disk professionally recovered. We've spent years making our process as safe as possible to maximise our chances of success.

If you decide to try your own recovery, keep a close watch on the time estimates. If the time keeps incrementing up it could be a sign of disk trouble. Failure to deal with that could cause the drive to fail completely, and beyond repair. A hard drive shouldn't take longer than a few hours to extract.