Gift cards in the Australian market

Gift cards are a market response to a consumer demand. On the whole, consumers benefit when giving and receiving gift cards. CCAAC encourages industry to develop and promote industry best practices when issuing gift cards.

Ticket onselling in the Australian market

Sports, the performing arts and other live entertainment events play an important role in the lives of many Australians. CCAAC found there is a tendency for issues to arise when consumers are unable to access tickets to popular events which often leads to consumer dissatisfaction. This report examines the current ticket market and considers the impact of ticket onselling on consumers.

Reforming statutory implied conditions and warranties

Clarity and awareness of the law, combined with clear and effective methods for redress, are fundamental attributes in the law, and have been identified as being imperative in addressing the issues faced by consumers, retailers and manufacturers. This report considers how these issues can be addressed to protect and enhance the wellbeing of consumers now and into the future.