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Roles

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Roles

Roles control access to features and capabilities in applications and modules. The admin
role provides access to all features and capabilities.

After access has been granted to a role, all of the groups or users assigned to the role are
granted the access. Roles can contain other roles, and any access granted to a role is granted to
any role that contains it.

For a complete list of the roles included with the ServiceNow platform, see Base system
roles.

Create a role to control access to features and capabilities in applications and modules. The new role does not have access to any application or module until you add other roles to it or add the new role to the appropriate applications and modules.

A user inherits roles from all groups to which the user belongs. You can also assign roles directly to a user. Whenever a user is assigned a new role, it only takes affect after logging in with a new session.