SMS Alerts Not Sending

I have configured iDashboards to send SMS Alerts, however I am not receiving any text messages.

Answer

First, verify that you have added your phone number to your user account. This can be done in the iDashboards User Application by clicking on the 'Menu' button and then 'User Settings'.

Second, make sure your SMS settings are properly configured in the iDashboards Alerts Admin application. This application can be reached by navigating to (http://yourserver:port/idbalerts). Click on 'System' and then select 'SMS Settings' from the Setting Category dropdown under 'System Settings. Make sure SMS Notifications Enabled are set to Yes. Additionally, you must configure your SMTP settings by selecting 'SMTP Settings' in the Setting Category dropdown. Please refer to Chapter 5.3.2.2.1 of the iDashboards Alerts Admin Manual for detailed instructions.

If all of the above is properly configured, often times the message truncation setting for your carrier is causing texts to not be received. If you are experiencing this issue, log on to the iDashboards Alerts Admin application. click 'System' and then 'SMS Carriers'. Edit the carrier you are having an issue with and change 'Long Message Behavior' to 'Send Entire Message'.

If you are continuing to have issues receiving your text alerts, please download the iDashboards Alerts log file by logging into the iDashboards Alerts Admin application, click 'System' and then 'System Logs'. Email this log file to support@idashboards.com