Tag Archives: food preparation in front of customers

The secret to Urban Plates, a new concept chain exploding in Los Angeles, is not the taste, the natural ingredients, the decor or the super friendly staff. The secret is the food’s preparation.

Like pioneer of the concept, Tendergreens, Urban Plates has all the food out in front of the customers. There is no need for menus hardly, no need for pretty pictures or enticing words. The enticements are right there in front of your eyes.

You get in line with your train and pick the most succulent, the most inviting items you see. It’s not prepared in the back. Right there, in front of your eyes, the foods are put together in what you order.

Your hunger grows as you wait AND WATCH.

I went to the Urban Plates in Thousand Oaks. It’s a new concept restaurant like Tendergreens and Lemonade. But it transcends these in its depth of menu and attractive interior decorating.

I ordered the “Grilled, grass-fed steak sandwich with slow-roasted tomatoes and chimichurri aioli.” I had loved chimichurri in Latin America as part of the parrilladas, but wondered how it might be added into a sandwich.

The menu items use all the right key words for health and woke culture (there is “anti-oxidant” salad and “line caught” ahi tuna, not farmed or fished in nets).

I was quite taken aback that the steak was cut into thick slices for my sandwich. It was steak, like it could have been served on a platter with asparagus and mashed potatoes for $19.95, and here generous slices were being cut before my eyes to go into the sandwich.

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No ordinary bread was used, but baked in their own oven.

Once you get your sandwich, salad, soup or entre, you pass by — and are inevitably tempted by — a display case of pastries and cookies. Nothing is ordinary or regular. Everything could have come from an expensive hotel or pricey restaurant for the well-heeled.

There are exotic teas and wines. Forget about going to the local juicery. You will get natural juice mixtures here with no added sugar to pique your palette and keep you slim. I got the acai apple beet & carrot while my buddy got passion fruit coconut lime. His was too tart for me.

Urban Plate Thousand Oaks took pains for their interior decorating. No corner cutting, everything is done by a pro, impressive and attractive.

By the team we received our sandwiches, “Chef Rosendo” showed up at our table and chatted friendly about the decoration (he noticed I took pictures). “I will do anything to make sure your experience here is enjoyable,” he said.

Our eyebrows rose.

Of course we knew about Chik-Fil-A’s custom — and Wahoo’s Tacos’ — of sending personnel around to proactively make sure customers enjoyed their meal. But this was “the chef” — and he took the welcoming to a higher level.

Which is Urban Plates does. It takes others’ successes to a higher level.

On another date, I will have to try to the dinner platter, the soup, the salad and the tempting desserts.

Urban Plates
162 W. Hillcrest Dr #100
Thousand Oaks, CA 91360
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The author sells 10-inch bamboo steamers on Amazon to broaden your culinary cooking experience. They are great for vegetables, fish and especially Chinese buns and dumplings that can be picked up frozen in specialty food markets and warmed to perfection, almost as good as the restaurant.