New NDIS Quality and Safeguards Commission in NSW

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

It will regulate the NDIS market, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.

On 1 July 2018, the NDIS Quality and Safeguards Commission became responsible for the registration of all NDIS service providers in New South Wales and South Australia.

The NDIS Commission is also responsible for taking complaints which are not resolved with providers. The Commission can take complaints about:

services or supports that were not provided in a safe and respectful way, and

services and supports that were not delivered to an appropriate standard.

The NSW and South Australia agencies opened on 1 July 2018. Victoria, Queensland, Tasmania, the Australian Capital Territory and the Northern Territory will open 1 July 2019, and Western Australia on 1 July 2020.

Mr Graeme Head was appointed in December 2017 as the inaugural Commissioner to lead the NDIS Quality and Safeguards Commission. To read more about him click here.