Taken from another thread, but interesting the way they treat their customers, in light of the fact they don't know from year to year who will be handling their CS in the US, and in light of the fact they supposedly had a lifetime US warranty......

Kahles wants to be in the US. They have superb products and the one time I had to use their customer service, they shipped the scope back to Austria and fixed it at no charge.

It is unfortunate that they do not currently have a US distributor. They made a couple of bad decisions in trying to work with Legacy and Gamo. I think they have now realized what kind of a US partner they need and their next US venture will be better thought out.

Yep me too, I own 2 Kahles and they are by far the best glass of any scopes I have. Nice looking scopes as well...Ive spoke with Kahles CS, Hermann was his name, great guy, great service. Im betting this is a temp problem. To bad when some people find the need to bash a very old, great scope company ...

To give a heads up, to the many people who plan on spending their hard earned money on a product, that this particular manufacturer has pathetic customer service, and may not even honor the warranty they represent. That could be a major factor in deciding who to spend your money on, could it not. ?

I could personally care less who spends how much, on which product. Some people may, however.

If they only offer the 30mm scopes at the prices I've seen they are going to have a tough time competing against the other euro's who have no circus issues in their past like what is going on now with Kahles.

When SWFA is handling the CS, consumers can rest easy ... and that's a fact.

I'm sure Chris and Co. will take care of business. However, they shouldn't have to be a mediator. Kahles should honor their own written warranty, period. How can anyone argue that fact?

Well Kahles is oversees, and has to have a distributor relationship of some sort. Warranties are different for lots of companies, depending on market. I think Britain limits consumer warranties to a max of 25 years (or something like that). It is likely the distributor's warranty, and not the manufacturer.

If you haven't owned/used a Kahles, it's tough to comment on them as a company based on one person's experience in a thread. While I understand what the person was saying in their thread, for another person to read it and bash a company really doesn't present them in a fair light. What happened to all the good CS that they've done? Is that all in the trash? I think not. I guess the word "filter" comes to mind...

I just know that I will probably never own a Kahles scope because I will never pay the amount a money that a Kahles scope demands and have the possibility that I may not be able to have it repaired in a timely manner if something goes wrong. Eventhough they are considered very good scopes, I don't see risking it when there are others such as Swarovski and Zeiss that are at least as good and have a much better warranty program. It would be a lot different if we were talking maybe a hundred dollars or so, but when we are talking five to six hundred dollars at the minimum, I will choose to buy another product. I just feel like Kahles is going to have a hard time making a go of it again with such a weak repair network here in the U.S.

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