If the problem still persists after checking the hard drive and updating the drivers then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also provide us with the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

- Does the problem appear both when you create file-based backup using Acronis True Image 9.0 Home from within Windows and when your computer is booted from Bootable Rescue CD?

Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.