Of those who had experienced harm or harmful side-effects, approximately two-thirds had received an explanation about what happened in relation to their most recent incident (66% or 593,800 people). Across the States and Territories, people in Victoria were the least likely to have received an explanation (56%) while people in the NT were the most likely (79%).

Most people who received an explanation of their most recent harm or harmful side-effect understood it completely (480,300 people or 81%).