Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg.
Terry-Ann provided a very prompt, clear and concise service whilst being extremely flexible in working around us. She provided all the answers we required and was a excellant bridge between us and the landlord.
Terry-Ann is a credit to Andrews and I hope is seen as such and I would use Andrews again without any hesitation based purely on the assistance and knowledge that Terry-Ann provided.
Regards
S... read full review

I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone messages are always passed on. I live a long way from the property and they are extremely helpful with maintenance issues. The rent collection is very straightforward and emails arrive regularly on a monthly basis with a clear set of accounts attached. Recently they were very helpful with decision making around marketing for new tenants, I felt their advice was based on experienc... read full review

I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently.
However, for the last six years that has changed. I visited the property five years ago and it was in very poor order, yet the management reports always said 'clean and tidy'.
The current tenant has been in the property for five years. During w... read full review

What agent could do to change your mind?

Be competent
Manage my property in a professional way and to a standard that a reasonable person would expect
Care about maintaining my property in a habitable state so that the tenants have a reasonable house to live in
Engage competent and suitable contractors, preferably who do not over-charges
Inspect the property when carrying out a so-called management inspection to ensure that my property is habitable and everything is in working order

We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant time, indeed on a number of occasions the new tenant has moved in on the same day as the old one has moved out.
The lettings team, although busy with property visits etc have always been easy to contact via email or telephone and allow plenty of time to advise on upcoming tenancy renewals.
This week we've had a tenant drop out the day before they were due to move in leaving ... read full review

Comment on agent fees

We've always negotiated the fees before any new tenant is found and that's worked well.

I rented two properties from Andrews for a period of 4 years in total. I found that the Andrews team where very responsive and always willing to help when needed. Stephanie and her team would always go the extra mile to resolve whatever my issue or query was. I would have been very happy to rent again through then, but have just relocated outside their branch Network... read full review

Comment on agent fees

I found their fees very reasonable. I had previously rented a property from an Agent in Crawley that charged significantly higher fees on a 6 monthly basis

We have used Andrews as Letting and Management Agents for nearly 20 years, first on one property and then on a portfolio of four. We have been very satisfied with the service overall and find the staff unfailingly polite and helpful. I am located close to their office and it pays to have a personal relatiobship with them.... read full review

Luke came well prepared for our valuation he was friendly and very professional his price was what we wanted and his fees were not the cheapest but the service provided and the fact that we achieved over the asking price more than justified the cost I would definitely use him again for any future transactions... read full review

From the start, dealing with Andrews Estate Agents (Redhill) was open, honest, realistic. We recommend them highly.
At our initial meeting Ed was armed with his research and expertise to help us make the right decision in putting our home on the market at a realistic price.
Every call made to the branch during the selling process was dealt with efficiently. We always felt we were in safe hands and supported each step of the way.
All prospective buyers we real people, in the market to buy. Af... read full review

Fantastic service from Andrews! Very helpful regarding our delays with the purchase, it made things that little easier . Always chased Vendors and Solicitors, and replied back promptly to any enquires we had. Would recommend them and use the service again in the future!... read full review

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RH1

Lettings (as a Landlord)
Postcode: RH1

2people found this helpful

Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn\'t change agents I don\'t know, probably a case of better the devil you know and perhaps we were partly to blame for not visiting the property after each tenant vacated to see it for ourselves. We paid them quite a large percentage of the rental and ended up selling the property when we got so exasperated ... read full review

What agent could do to change your mind?

Nothing. We were so fed up we just tried to keep further dealings with them to a minimum until the tenant moved out and we could sell the property.

Luke certainly went the extra mile for us whilst selling our property, he was courteous and polite at all times. He always rang back and realised the importance of relaying information promptly. We felt that Luke was extremely proactive and although we were hard task.masters he always rose to the challenge, and often went above and beyond the call of duty, Although it can never be an easy time, Luke made it a lot less stressful than it could have been. We would certainly recommend him and wo... read full review

I was very pleased with the service received via Ed, Luke and Paul at Andrews Redhill. In particular I like the open day idea, the fact that you can get as many through the door in one day really helps. It means there\'s no need to keep tidying up and receiving calls for last minute bookings which isn\'t great when you have a busy lifestyle.
This lead to the property receiving offers in the first week followed by an agreed sale in the next couple of weeks. This was amazing and the homemovers ... read full review

Excellent service. We dealt with various agents while choosing a property to purchase, and Andrews agents were the most professional ones. We never felt like we were given somemisleading information or were tricked. We would highly recommend this agency. Also, we were very happy with the mortgage advice services provided by Andrews. Dealing with all staff at Andrews was stress-free. We wish the agency also provided legal conveyancing services, as we had a lot of problems with our solicitor.. it... read full review

Thanks for the review Elena and we hope you are very happy in your new home. We do now work with a fantastic legal conveyancing service so I hope you take us up on this when you come to sell the property in a few years time. Kind Regards, Paul.....

5 Star Review

Jun 13,2013

Paul Mulligan

Edward Brennan

By: 'Mrs Stubbs'

Jun 13,2013

Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Rh1

Sales (as a Vendor)
Postcode: Rh1

4people found this helpful

We purchased our property from Andrews two years ago and had a lovely, stress free experience. So naturally, we chose to sell through them this time. From the moment we walked in to the office we were met with professional, helpful yet friendly attitudes. Due to careful and attentive planning, they sold our property within 3 days of it going on the market! They managed all viewings for us, meaning we were free to relax and not stress over anything. Towards the end of our exchange, we found ourse... read full review

Andrew\'s acted on my behalf to sell my property
Outstanding team at Andrew\'s in Redhill. Luke, Paul & Ed are all fantastic. They are extremely professional and will always put the needs of the client first.
Viewings were arranged extremely quickly and delivered at a convenient time. Feedback always followed by the next working day and weekly reports were received every weekend.
Negotiations were handled so well.
Everyone at Andrew\'s are exceptional and have made my selling process a... read full review

I would like to thank Andrews for their help with my purchase of my first property. Luke was always on hand to promptly help with any queries I had through what was a long buying process. So, thanks again for all your help.... read full review

They let us book viewings at short notice with no fuss. Once we decided to purchase the property they provided an excellent service communicating with us regularly, keeping us updated and helping us chase up our uncommunicative solicitor. I would definitely recommend Andrews Redhill.... read full review

Ed was always very helpful and proactive. He helped negotiate a good price for the property we were buying as well as representing the seller. When the offer was accepted he helped to chase the solicitor to ensure the sale went through promptly.... read full review

Was extremely helpful and professional with the pruchase of our property. Was also on time when meeting for a viewing. Although the time taken to exchange was delayed Paul kept me fully informed and updated of the progress and also chased both sets of solicitors on a regular basis for the oustanding information. Would recommned to anyone... read full review

The agents were both extremely professional, helpful and organised, keeping us up to date on properties. When purchasing our property they organised everything in a timely fashion helping answering any queries we had and I would recommend them to anyone who is interested in purchasing a property. They helped organise and chase the lawyers and ensured there was a smooth transaction between all phases of purchasing the property. Excellent work.... read full review

Although Luke was not acting on our behalf as we were purchasing the property, he kept us regularly informed of any progress or issues and actively pursued solicitors and agents on both sides to get things moving when the process seemed to stall. Without Luke, we would not have been aware that our Bank had arranged the survey of the property or the name of the surveyor! We do believe that his constant attention to the sale/purchase led to a much speedier process than we would have expected and w... read full review

Paul
Came very well prepared after a 24 hr notice for a vluation. With printed local sales information of similar properties. He was polite and professional
would happily use again
Thanks... read full review

Ed was extremely helpful when we bought our house. He was very polite and courteous to us at all times through what I sometimes thought was the most stressful time ever. He always seemed to calm me down. He went out of his way to make the extra phone calls needed to help us out when things weren\'t always going to plan, which wasn\'t in his remit. His guidance helped us to get to the end of the process of buying even though it took three months to get there. It wasn\'t Andrews fault, but Na... read full review

The whole process worked well. From the initial valuation visit through to the completion date. The staff were friendly and helpful and we were especially impressed with Jan who spent long, tireless hours on our behalf chasing solicitors. We were always kept informed of what was happening in the chain. Costs were fair. The quality of the brochure and pictures for potentail buyers was good. We can recommend the agents.... read full review

Jan was extremely helpful and responsive in securing the purchase of Oakwood Close. She handled some very delicate negotiations with the sellers re price,items included and scheduling. There were times during the transaction when we felt that the whole deal could have come off the rails without her very refined people skills. We were delighted with the service and absolutely love the new house and the area.... read full review

Excellent service, very helpful, supportive, proactive and understanding. I've purchased a number of properties over the past several years and can say with confidence that Ed is one of the best estate agents I've dealt with.... read full review

This letting department is the poorest ever! do not deal with queries but hound you for contract renewal monies over and over well before due date 5 months in this case! and then when you request the contract you are dealt with abrubtly. The girl that deals with the lettings as abovev never there and feels very put upon when requesting contracts or anything else. Would never use this company again but have no choice due to landlord! would never ever tell anyone to use andrews to buy or rent. Tta... read full review

Paul was very helpful and understood that I needed a lot of help as a first time buyer. He listened to my property requirements v well and also gave good advice about the area in general. He was also not too pushy which I find suffocating. He was a friendly face to me in a new and daunting area meaning as a first time buyer not Redhill! :)... read full review

Ed was very professional in finding properties that I might be interested in and during the visits to those properties. He also reacted quickly in getting a 2nd reviewing a few weeks later after calling me to follow up on my progress, which was nice.
There was a bit of a lack of communication on the timescales/progress front, I was not informed the seller had to be out by June 15 on April 24 and was told that the Vaughans were a bit worried about my slow progress, if I known I was working to a ... read full review

What agent could do to change your mind?

The reason I would not use Andrews again is because the sellers told me that they were overly expensive and therefore I would sell my property using somebody else.

Martin, Thank-you for your comments ,i agree that the key of good customer service is communcation and i am sorry to hear there was a lack of this at times. We at Andrews strive to give excellent customer service at all times. With regard our mortgage adviser's fee , yes we do charge a fee but this it not just for this one occasion. We charge a one off fee and this covers you for the lifetime of your mortgage,so anytime you wish to discuss your mortgage needs on this property you will have the s....