Points positifs: Very convenient location, good bar and breakfast selection. Very comfortable bed

Points négatifs: no

10,0 Excellent

Points positifs: Everything

Points négatifs: Nothing

8,0 Excellent

Points positifs: The staff was courteous and informative. Despite the lounge, pool, and fitness center not being open due to Covid-19, my stay there was very good. The location is great as far as being near the Baystate Medical Ctr.

Points négatifs: Hated the location as far as the nearest decent restaurants. The coffee in the rooms is too strong. Some of the TV stations messed up and the showerhead was almost off.

7,0 Bien

Points positifs: Bar, breakfast lodge and indoor pool was closed due to the Corinna virus going around. I wished they told me that. But again I should have called them directally. Breakfast was grab and go. Two little muffins, a bottle of water and an orange.

Points négatifs: Air duck in bathroom was filthy. I disinfectant the room with Lysol wipe to be on the safe side from the Coronavirus. Bathroom was small. The door hit the shower curtain rod as you walked into bathroom. See pictures.

4,0 Correct

Points positifs: Clean room

Points négatifs: Pillows too small, it gave me headaches and neck pain every next morning.

Points positifs: The convenience of having a restaurant serving decent food on site.

Points négatifs: NA

10,0 Excellent

Points positifs: Clean

Points négatifs: No room service for food

10,0 Excellent

Points positifs: Very clean and the beds are comfortable.

5,0 Correct

Points positifs: 2 little muffins, an apple and coffee, due to Coronavirus

Points négatifs: The toilet block at first utilisation, couldn't take a shower at 6h00 am because of the noise in the wall.

5,0 Correct

Points positifs: Pool. Free breakfast, although while the selection was great, the quality was not. Tv with hdmi ports.

Points négatifs: Room had draft due to air leak by window, although we were given a new room for our second day that was better. Tv kept cutting out. Very small bathrooms. Fresh breakfast foods were not very fresh by 7:30am

Points négatifs: I need to talk to the manager of the so called manager working tonight. I was told when booking room that we could cancel if we didn't need 2 nights. He refuses to do that.

9,0 Excellent

Points positifs: Gorgeous room, very comfortable bed and bedding. Loved the reading chair by the bed. Breakfast was really great. Plenty of cold and hot selections. My family enjoyed the pool, small but well equipped exercise room. Pantry for late night hunger pains.

Points négatifs: Room was very clean and newly renovated; BUT Empty shampoo, conditioner, and shower gel in shower. No tissues and dripping shower heads. Front desk staff receptive to me alerting them and brought over supervisor.

10,0 Excellent

Points positifs: The staff was amazing!!

8,0 Excellent

Points positifs: Loved the bed nice an comfy an location was great close to the casino

Points négatifs: Parking was hard to find at first

10,0 Excellent

Points positifs: is was super close to our venue, all of the staff were extremely helpful and the beds were so comfortable

Points négatifs: our only issue was a silly one- the shampoo and conditioner are in a holder on the shower and looks are deceiving and the one was nearly empty but it wonâ€™t stop us from going back

Points négatifs: The walls were thin and I could hear the couple in the room next to us.

8,0 Excellent

Points positifs: Location and cleanliness

Points négatifs: use of styrofoam (bad for the environment), and front desk's lack of knowledge of the area

10,0 Excellent

Points positifs: Everything

Points négatifs: Nothing

1,0 Mauvais

Points négatifs: The fact that with this pandemic going on I ask to cancel my reservation and they said there will be a fee for cancelation and now they charge me the full amount if we are sick we can’t travel how can you put your personal in risk just because ? Never again not in this place

7,0 Bien

Points négatifs: We came down for breakfast, the two types of omlets, cold, sausage was cold. there was only four of them, the oatmeal was cold, the coffee was good. Two tiles leading into the bathroom coming up off the floor..

Points négatifs: Have to park family vehicles and trucks over 6ft in a parking garage across the street for an extra 20 dollars a day that they don't mention and is not convenient.

9,0 Excellent

Points positifs: Just a comfortable downtown hotel with very friendly staff. Best wishes to them as they complete their transformation. Hope they do not lose their character in the process.

Points négatifs: They said Starbucks in the lobby in the AM but that was more plan than reality. They need to streamline coffee delivery system.

2,0 Médiocre

Points positifs: Location

Points négatifs: Tons of trash piled up by the elevator leading in from the parking garage. There was a bottle of Gatorade filled with Urine in the elevator. And the people next-door were screaming fighting and swearing all night long.

10,0 Excellent

Points positifs: The cleanliness, value, location. The hotel is located conveniently downtown which is attached to a shopping center. There were plenty eateries.

Points positifs: Close to our venue (MGM) and right next door to restaurant (Uno’s). Friendly staff.

Points négatifs: Decor seems a bit outdated, but everything was very clean.

9,6 Excellent

Points positifs: La proximité des restaurants.

Points négatifs: Rien

10,0 Excellent

Points positifs: Room big and clean

Points négatifs: Coffee

3,0 Médiocre

Points positifs: Staff

Points négatifs: Next to the train tracks which frequently was used in the middle of the night!

7,0 Bien

Points positifs: The when you're in the hotel you're not worried about where you're at

Points négatifs: Yes the gym equipment is ancient they haven't done anything what the gym for probably 15 years and that's insane for hotel for the size

9,0 Excellent

Points positifs: Everything was exceptional with our stay

10,0 Excellent

Points positifs: The staff was inviting, friendly, and accommodating. The kids loved the gift they received at check in.

10,0 Excellent

Points positifs: Close proximity to highway and casino

6,0 Bien

Points positifs: I liked the location, the kingsize bed and the breakfast buffet. The air conditioning also worked well and it was nice that you could still open a window.

Points négatifs: When I entered the room, there was a strong smell of air freshener that took 5-6 hours to disappear. Also, all night you could hear people slamming doors and toilets seats. You need soft-close toilet seats and door-arms with an air compressor.

Points négatifs: I was in room 305 I have a video of a bug climbing up my curtains I asked for a new room which was given to me but during this time of this pandemic I wouldâ€™ve expected a cleaner bug free room

8,0 Excellent

Points négatifs: Front desk staff at the time was not courteous or friendly

Points négatifs: Only the beds. Were terrible uncomfortable. Woke up with 2 many aches.

10,0 Excellent

Points positifs: Our room was very large since we had the king bed. The desk staff + cleaning crew were helpful, friendly + accommodating. Breakfast was good. Love making my own waffle. Pool was very warm + refreshing after a long day @ the Big E. Room was clean each day

Points négatifs: I choose the hotel since it was near the Big E. It is also next to a major highway. Our room was on the 4th flr in the front so I got used to the highway noise very quickly. On Sat., 2nd night, traffic was lighter + no problem @ all. We plan to return.

Points positifs: arrived at HJ in springfield, MA at 0230 in the morning after driving 800 miles..tired cold..staff person checked me in, gave me wifi access code..room was suprise...warm, clean, quiet...HJ in springfield is old style of motel, separate units. HJ was close to my destination, close to shopping, especially to seafood restaurants..

Points négatifs: breakfast didn't work for me. had to walk to office from unit..

3,0 Médiocre

Points positifs: Staff there are very nice people and they really tried to rectify the situation. But I didn't think it was worth the price I paid...

Points négatifs: I saw live cockroaches in room had to be switched out room really late at night. I was told I had two queen beds and they were more like like large twin beds...

Points positifs: It is very easy to get to from the highway. The staff was friendly and helpful.

Points négatifs: N/A

10,0 Excellent

Points positifs: We stay at this hotel often and it never disappoints. We travel warmth our dog and even be loves the hotel. Everyone is so friendly and helpful. We love staying here.

9,0 Excellent

Points positifs: We had a corner room...loved the room/view.

Points négatifs: The tub surface in the shower seemed kind of slippery. I felt just a little uncomfortable.

7,0 Bien

Points positifs: Staff at desk was remarkable and helpful beyond my expectation Room was very clean Location ideal for my purpose of visit and walking distance to areas of interest Extra towels provided prior to arrival at room Extra pillows for comfort Bed was a little disappointing - very soft to point of sinking - not very supportive Cost seemed a little high and could be better priced, but not over the top.

Points négatifs: Bed was disappointing to the point of being so soft, it sank and diid not offer any support. Difficult in turning on a side. Price of room could be better. By the time taxes fees and parking were added in, it was closer to $200 for a night. Not terrible but could be better for the quality.

9,0 Excellent

Points positifs: The Rooms were clean and the beds were comfortable.

Points négatifs: Hyped up and a little over priced.

9,0 Excellent

Points positifs: Great location!

Points négatifs: Problem regulating the shower temp.

8,0 Excellent

Points négatifs: Restaurants were average at best. Service was slow, mid week evening.

Points positifs: Not much no sign of a breakfast area, back door was hard to open and close

Points négatifs: THE posting on your site was no way near the actual room, and I really didn't feel safe there, I was very disappointed, I didn't say anything to the owner he has my credit card info.

10,0 Excellent

Points positifs: The bed was fantastically comfortable!!- must have been memory foam. It was quiet except for a few mins of others entering the building . The bathroom was big and clean with plenty of cleansing lotions. The room Temperature was perfect.The Asian room I was in had a large lighted fish tank with bubbling noise of the water, which I was concerned would keep me awake. But the light was apparently on a timer and went out at some point before I went to bed, and the bubbling did not interfere with my sleep. I arrived 10 minutes before the 3-6 o’clock check-in period ended, but had already received a text with info for letting myself in with the keypad entry and it was very simple. The room entry had the same easy to use the keypad. The back end of the lovely Victorian house had a large porch/deck with tables and chairs which I imagine would be lovely In nice weather.

Points négatifs: I needed to leave before the 830 cooked breakfast began. There was some mediocre granola in a jar on the buffet table and some milk and OJ in the fridge which I had for my breakfast- that was all that was available at that time. I would have really appreciated some yogurt or fresh fruit or frozen berries and a better quality granola since that is all that was available to me. Although there was a French press in the bedroom I am a tea drinker and I could not figure out how to get any tea in the buffet area. After hearing rave reviews about the cooked breakfast that is generally offered there I was quite disappointed about my meager breakfast. Also in the evening it would’ve been nice to be able to make a cup of tea. There was a phone number available I could have called but it didn’t seem worth it to bother anyone about that

9,7 Excellent

Points positifs: My partner was having surgery across the street at Baystate Medical Center, and it was so nice to have a nice place to relax in and not worry about being too far away. It was clean and beautiful, and the staff was really wonderful. Homemade breakfast was amazing, and for folks who can't stick around for it, there's a breakfast bar set up that's better than what you'd find at many other places (including gluten free options).

Points négatifs: My room (Global Fusion) was cold; that was not a problem elsewhere in the inn, and they provided a space heater that solved the problem. Just a warning to others who may get cold that they may want to choose a different room.

10,0 Excellent

Points positifs: All great! Will go again!

Points négatifs: Nothing

10,0 Excellent

Points positifs: Everything and everyone were Awesome!

Points négatifs: Nothing

10,0 Excellent

Points positifs: Marci was helpful in finding great local spots to eat and visit. She was accommodating and patient with my special dietary needs and breakfast was amazing. The beds were very comfortable.

Points négatifs: We loved everything!

9,6 Excellent

Points positifs: Very nice host Clean

Points négatifs: Frig next to bed, ran off/on all night Poor lighting on either side of bed yet lights in sitting area way too bright. No sitting area or main living area in B&B Couldn't watch TV while in bed

9,7 Excellent

Points positifs: Myself and my parents made a last minute reservation here while passing through the state. The room we stayed in was so comfortable and felt like home. The breakfast the next morning was phenomenal! We had banana foster with eggs and bacon and we were each served a plate individually. It was impossible to get locked out because we didn't need pesky keys or cards! Everything was done through an electric lock pad and the password is your own phone number! So simple!

Points négatifs: The only downside to the room was the thin walls. Guests definitely need to use a hushed tone if discussing something private in one of these rooms.

10,0 Excellent

Points positifs: Breakfast was great. Very nicely done by the owner! Very charming place. Videotaped the room and shared with my family because of its charming decor.

Points négatifs: Nothing

10,0 Excellent

Points positifs: It was very quiet and the room was tastefully decorated. Breakfast was delicious and enjoyed meeting and chatting with the other guests. Our host was very warm and welcoming. The bed was very comfortable.

Points négatifs: I found the bath tub was too high and difficult to get into for someone with limited physical abilities. The sliding glass door made it impossible to sit on the edge of the tub and swivel into it.

Points négatifs: Rooms are out of date!! Our door was very hard to get shut. Very obvious the whole place needs an upgrade. I still would recommend this hotel but your standards need to be flexible!!

2,0 Médiocre

Points positifs: Staff was nice.

Points négatifs: Room was dirty and smelled very bad. Towels had hair on them. Had to get another hotel

10,0 Excellent

Points positifs: Front desk and support staff were terrific Which given the circumstances has more meaning

6,0 Bien

Points positifs: Proximity to the airport and price

Points négatifs: Hotel room was not very clean. The room was very far and the room number was impossible to find as the numbers werenâ€™t in order. And in the morning the fridge had yogurts, most of which were expired. Everyone was kind but the place needed some help

Points négatifs: Refrigerator made noise so I unplugged it to sleep. I replugged it on departing.

3,0 Médiocre

Points positifs: It was close to the airport and had hot water

Points négatifs: It smelled as soon as we walked in. The rooms and hall were very outdated and didn't seem clean. The heat didn't seem to work well, it was either very noisy and warm or not running and cold. The toilet in our room did not flush.

6,0 Bien

Points positifs: Friendly and easygoing staff

Points négatifs: Smell in hallway, tv was not working at first

7,0 Bien

Points positifs: The room was very clean

Points négatifs: The guy at the front comes off very sexist he has some aggression towards women by his statements he makes and tone of how he spoke towards me.

1,0 Mauvais

Points positifs: The is old, the bathroom ceiling has mold marks on it. The only thing I liked was the lady that works night was very polite and courteous.

Points négatifs: The manager in the morning, I told her that my flight leaves at 3 pm and if I could stay until 1:30, she told me no unless I wanted to pay more. When I arrived ,they didn’t have a shutter to pick me up, no breakfast in the morning. I understand all that because of the coronavirus, so I had to pay for a transportation and buy my own breakfast, but she can’t understand that because of the coronavirus I don’t want to go to the airport early, this is very bad way to do business, she is all about money and 0 about customers.

2,0 Médiocre

Points négatifs: La navette est arrivée très en retard.

6,0 Bien

Points positifs: Convenient to airport,an adequate breakfast and transportation to the airport.

Points négatifs: The bedsheets were clean but wrinkled so Iâ€™m not sure they were changed. I slept on the top sheet.

Points négatifs: Nothing to dislike, people were great breakfast was also great.

9,0 Excellent

Points positifs: the comfort of the bed and the homely feel

Points négatifs: was great get away and value for price. would definitely recommend

9,0 Excellent

Points positifs: The staff was great and helpful. The room was clean and fairly current in design. The room was larger than some more expensive hotels I have stayed in. Breakfast had a variety of options and the staff even found me the fruit I didn't see out in the breakfast room.

Points négatifs: The location is close to the airport and there was a little noise that could be heard in the room however it was mostly quiet since Bradley isn't a 24hr airport. The windows were good quality so they blocked most of the sound.

10,0 Excellent

Points positifs: The location, the cleanliness, and everything about the hotel was awesome! From check in to check out! I was expecting a double bed room, but instead, was given a king bed. Absolutely loved my stay here!

Points négatifs: I didn't find anything that I was unhappy with or didn't like.

Points positifs: I had no eggs,all that was put out was small cheese danish,old oranges, or a muffin only until 9 pm.They took double the money off of my card,that had been promised on booking.com.Now I have till 11am.I have no ride,no where to go.Last night I got sick, I told them I'm disabled, I have bone Cancer, spinal cancer, severe depression. I couldn't walk to the store.The 1st person told me one ice cream was 2.99$,the second said 3.99,the same with the snacks & drinks.I had 10.00cash on me so I couldn't get a drink.

Points négatifs: NOTHING, EVERY THING ON THE SITE,WAS A LIE,I GOT NOTHING, NEXT DOOR DAYS INN HALF PRICE, BUT THEY were RUSHING ME BECAUSE I HAD NO RIDE&,COULDN'T CARRY MY STUFF.IM GONNA HAVE To THRIW MY THINGS AWAY.

10,0 Excellent

Points positifs: Very convenient.n I got in on a late flight, shuttle showed up very quickly and check in was smooth.

Points négatifs: No, I would stay again

10,0 Excellent

Points positifs: The layout of the room was amazing, not to mention the cleanliness and friendliness of the staff. Seriously one of the best hotel experiences I've ever had!

Points négatifs: Everything was breathtaking! The only thing missing for me would be an onsite restaurant/ bar... but that is no fault to anyone but maybe corporate. I truly enjoyed and even took pictures for my kids! Lol

5,0 Correct

Points positifs: The location is great for late arrivals & early departures to/from Bradley.

Points négatifs: The shuttle service from the hotel was AWFUL. I waited an hour and twenty and was only picked up after a third call to the front desk. I was picked up by the driver and an extremely drunk guest who said they were out on a beer run!

10,0 Excellent

Points positifs: Comfortable beds. Nice shower.

Points négatifs: The rooms could use hair dryer. Clock was the wrong time.

8,0 Excellent

Points positifs: Room was quiet and very clean with a comfortable bed.

Points négatifs: Pool was very small. Also fogged glass doors on bathroom and shower doors made privacy sketchy to say the least. Though my son had fun making shadow puppets through them. Also only stand up shower and no tub.

9,0 Excellent

Points positifs: Front desk man

Points négatifs: Did not like placement of TV in the bedroom,which made watching from the sitting area a bit difficult.

7,0 Bien

Points positifs: My husband accidentally left his C pap machine there and they mailed it back to us

10,0 Excellent

Points positifs: Met expectations and was a new property ? To me anyway

Points négatifs: Not at all

7,0 Bien

Points positifs: I like everything but due to virus I can’t use any facilities and hot breakfast

10,0 Excellent

Points positifs: It was a wonderful experience. Definitely going to book here again. I've never slept so comfortably in a hotel ever.

Points positifs: Close to Bradley with a shuttle to the airport. Parking is free for 7days so is very cost efficient.

10,0 Excellent

Points négatifs: No water pressure

10,0 Excellent

Points positifs: The staff

3,0 Médiocre

Points positifs: Location. It was in a place close to restaurants and the Interstate.

Points négatifs: The door was extremely difficult to open. After three additional trips to desk staff for help, I put in a work order to get the door lock fixed.I can't imagine the cleaning staff had no trouble getting in. Upon arrival, a puddle of water was on the floor.

10,0 Excellent

Points positifs: Rooms and lobby were very clean! Staff was amazing!

10,0 Excellent

Points positifs: I was upset that booking online means no parking for flights. The girls at the hotel were amazing helping me out and getting me affordable easy access parking.

10,0 Excellent

Points positifs: That girl behind the desk was awesome. We were there for my son’s hockey playoffs and she always made sure to ask how it was going and was there to answer any questions with a smile on her face. The entire staff was nice.

Points négatifs: The pool closes too early.

10,0 Excellent

Points positifs: Tout, comfort, propreté et nourriture!

9,6 Excellent

Points positifs: Location, cleanliness and professionalism of staff

Points négatifs: Not applicable

10,0 Excellent

Points négatifs: The staff was very friendly and he location was very close to our destination

Points négatifs: The room could've been a bit cleaner and water pressure could've been better

10,0 Excellent

Points positifs: The best hotel ....

8,0 Excellent

Points positifs: Perfect little hotel to stay while I was working down in East Longmeadow for a couple weeks. Lots of choices to eat nearby lots of entertainment choices. Easy to get to ,clean and comfortable , reasonable priced

Points négatifs: nothing

9,0 Excellent

Points positifs: Was clean and good location

Points négatifs: The bathroom wasn’t clean to business

9,0 Excellent

Points positifs: The location was perfect for my travels. Price was good as many other surrounding hotels were much more expensive. I like that breakfast is included.

Points négatifs: The free breakfast was underwhelming. Coffee was a "concentrate" machine. Room appeared generally clean, but there was what looked like a coffee stain on part of the bedding. Floor hadn't been thoroughly vacuumed.

Points négatifs: Pool smaller than I thought, but can't hold that against the hotel

10,0 Excellent

Points positifs: The Staff! The guy at night wasn't too welcoming but I guess that is what you get at 2am when checking in. :) But the lady in the morning was impeccable. She knew her stuff and was a natural do-gooder.

Points négatifs: The look and feel of the halls - dark and old. Need a renovation.

8,0 Excellent

Points positifs: Location

Points négatifs: no comfortable chair or couch to relax in

10,0 Excellent

Points positifs: Front desk staff were excellent. The room was very nice. The hall could use updating, repair or cleaning. I would definitely use again if price was right. Location for my use was excellent.

Points négatifs: I was not always certain about my personal safety.

9,0 Excellent

Points positifs: The check in process was quick and easy and the breakfast was much better than I expected it to be.

Points négatifs: Really the only thing I did not like was that there was not a heater in the bathroom but I just turned up the heater in the room so it was fine

9,0 Excellent

Points positifs: It was very clean

Points négatifs: I missed the breakfast

8,0 Excellent

Points positifs: Hotel is well kept! Always clean and staff is friendly.

Points négatifs: The landscape is in disarray

1,0 Mauvais

Points négatifs: My 9 month old daughter almost swallowed drug paraphernalia. And all they could say was sorry

3,0 Médiocre

Points négatifs: On Sunday morning at 9am the staff was outside the hotel using a leaf blower cleaning the parking lot. I understand the need to clean the parking lot but it's a little ridiculous to do it on a Sunday morning at 9am when patrons of the hotel are sleeping

6,0 Bien

Points négatifs: we just used hotel overnight while traveling--room was fine, but there was a big wet area on the bedroom floor---hopefully it was just water---i didnt tell management, because i didnt realize it when we first came in room since we were wearing shoes-gross

Points positifs: Very clean and made me feel safe with the precautions they are taking

Points négatifs: No

10,0 Excellent

Points positifs: Definately the location

Points négatifs: I had a room without a refrigerator or tub. I wasn't offered a cookie either night. Entrance closer to the parking lot was not accessible from outside. You have to go in the main entrance which was inconvenient because of snow storm and being plowed in.

1,0 Mauvais

Points positifs: Location

9,2 Excellent

Points positifs: The front desk staff and breakfast staff at the restaurant were all very friendly.

Points négatifs: I thought the hallways were cold and we had to turn our heat up to 78• to feel comfortable.

8,0 Excellent

Points positifs: The staff makes the difference at this hotel. Everyone went out of their way to ensure I felt like a VIP. Also, one of the best locations for shopping and dinning.

Points négatifs: My only complaint is that the pool was closed and it was not disclosed at booking. But hey, I didnâ€™t come to the MIA to hang at the hotel pool anyway. No harm, no foul.

5,0 Correct

Points positifs: The staff was wonderful

Points négatifs: Little long in the tooth

9,0 Excellent

Points positifs: It was very clean and modern.

Points négatifs: Bathroom was very, very small.

6,0 Bien

Points négatifs: Location

7,1 Bien

Points négatifs: Desk clerk assigned us room 320 that was already occupied!! We opened the door and the gentleman and we were both taken aback. Not good!!! She apologized - that’s it. Thank goodness he had just arrived as it could have been much worse!

5,0 Correct

Points positifs: I like the size of the room and the size of the Tv

Points négatifs: It was so hot ! I woke up with a headache the A/C is terrible !

Points négatifs: I need to talk to the manager of the so called manager working tonight. I was told when booking room that we could cancel if we didn't need 2 nights. He refuses to do that.

9,0 Excellent

Points positifs: Gorgeous room, very comfortable bed and bedding. Loved the reading chair by the bed. Breakfast was really great. Plenty of cold and hot selections. My family enjoyed the pool, small but well equipped exercise room. Pantry for late night hunger pains.

Points négatifs: Room was very clean and newly renovated; BUT Empty shampoo, conditioner, and shower gel in shower. No tissues and dripping shower heads. Front desk staff receptive to me alerting them and brought over supervisor.

10,0 Excellent

Points positifs: The staff was amazing!!

8,0 Excellent

Points positifs: Loved the bed nice an comfy an location was great close to the casino

Points négatifs: Parking was hard to find at first

10,0 Excellent

Points positifs: is was super close to our venue, all of the staff were extremely helpful and the beds were so comfortable

Points négatifs: our only issue was a silly one- the shampoo and conditioner are in a holder on the shower and looks are deceiving and the one was nearly empty but it wonâ€™t stop us from going back

Points négatifs: The walls were thin and I could hear the couple in the room next to us.

8,0 Excellent

Points positifs: Location and cleanliness

Points négatifs: use of styrofoam (bad for the environment), and front desk's lack of knowledge of the area

10,0 Excellent

Points positifs: Everything

Points négatifs: Nothing

1,0 Mauvais

Points négatifs: The fact that with this pandemic going on I ask to cancel my reservation and they said there will be a fee for cancelation and now they charge me the full amount if we are sick we can’t travel how can you put your personal in risk just because ? Never again not in this place

7,0 Bien

Points négatifs: We came down for breakfast, the two types of omlets, cold, sausage was cold. there was only four of them, the oatmeal was cold, the coffee was good. Two tiles leading into the bathroom coming up off the floor..

Points positifs: Not much no sign of a breakfast area, back door was hard to open and close

Points négatifs: THE posting on your site was no way near the actual room, and I really didn't feel safe there, I was very disappointed, I didn't say anything to the owner he has my credit card info.

10,0 Excellent

Points positifs: The bed was fantastically comfortable!!- must have been memory foam. It was quiet except for a few mins of others entering the building . The bathroom was big and clean with plenty of cleansing lotions. The room Temperature was perfect.The Asian room I was in had a large lighted fish tank with bubbling noise of the water, which I was concerned would keep me awake. But the light was apparently on a timer and went out at some point before I went to bed, and the bubbling did not interfere with my sleep. I arrived 10 minutes before the 3-6 o’clock check-in period ended, but had already received a text with info for letting myself in with the keypad entry and it was very simple. The room entry had the same easy to use the keypad. The back end of the lovely Victorian house had a large porch/deck with tables and chairs which I imagine would be lovely In nice weather.

Points négatifs: I needed to leave before the 830 cooked breakfast began. There was some mediocre granola in a jar on the buffet table and some milk and OJ in the fridge which I had for my breakfast- that was all that was available at that time. I would have really appreciated some yogurt or fresh fruit or frozen berries and a better quality granola since that is all that was available to me. Although there was a French press in the bedroom I am a tea drinker and I could not figure out how to get any tea in the buffet area. After hearing rave reviews about the cooked breakfast that is generally offered there I was quite disappointed about my meager breakfast. Also in the evening it would’ve been nice to be able to make a cup of tea. There was a phone number available I could have called but it didn’t seem worth it to bother anyone about that

9,7 Excellent

Points positifs: My partner was having surgery across the street at Baystate Medical Center, and it was so nice to have a nice place to relax in and not worry about being too far away. It was clean and beautiful, and the staff was really wonderful. Homemade breakfast was amazing, and for folks who can't stick around for it, there's a breakfast bar set up that's better than what you'd find at many other places (including gluten free options).

Points négatifs: My room (Global Fusion) was cold; that was not a problem elsewhere in the inn, and they provided a space heater that solved the problem. Just a warning to others who may get cold that they may want to choose a different room.

10,0 Excellent

Points positifs: All great! Will go again!

Points négatifs: Nothing

10,0 Excellent

Points positifs: Everything and everyone were Awesome!

Points négatifs: Nothing

10,0 Excellent

Points positifs: Marci was helpful in finding great local spots to eat and visit. She was accommodating and patient with my special dietary needs and breakfast was amazing. The beds were very comfortable.

Points négatifs: We loved everything!

9,6 Excellent

Points positifs: Very nice host Clean

Points négatifs: Frig next to bed, ran off/on all night Poor lighting on either side of bed yet lights in sitting area way too bright. No sitting area or main living area in B&B Couldn't watch TV while in bed

9,7 Excellent

Points positifs: Myself and my parents made a last minute reservation here while passing through the state. The room we stayed in was so comfortable and felt like home. The breakfast the next morning was phenomenal! We had banana foster with eggs and bacon and we were each served a plate individually. It was impossible to get locked out because we didn't need pesky keys or cards! Everything was done through an electric lock pad and the password is your own phone number! So simple!

Points négatifs: The only downside to the room was the thin walls. Guests definitely need to use a hushed tone if discussing something private in one of these rooms.

10,0 Excellent

Points positifs: Breakfast was great. Very nicely done by the owner! Very charming place. Videotaped the room and shared with my family because of its charming decor.

Points négatifs: Nothing

10,0 Excellent

Points positifs: It was very quiet and the room was tastefully decorated. Breakfast was delicious and enjoyed meeting and chatting with the other guests. Our host was very warm and welcoming. The bed was very comfortable.

Points négatifs: I found the bath tub was too high and difficult to get into for someone with limited physical abilities. The sliding glass door made it impossible to sit on the edge of the tub and swivel into it.

Points négatifs: I was in room 305 I have a video of a bug climbing up my curtains I asked for a new room which was given to me but during this time of this pandemic I wouldâ€™ve expected a cleaner bug free room

8,0 Excellent

Points négatifs: Front desk staff at the time was not courteous or friendly

Points négatifs: Only the beds. Were terrible uncomfortable. Woke up with 2 many aches.

10,0 Excellent

Points positifs: Our room was very large since we had the king bed. The desk staff + cleaning crew were helpful, friendly + accommodating. Breakfast was good. Love making my own waffle. Pool was very warm + refreshing after a long day @ the Big E. Room was clean each day

Points négatifs: I choose the hotel since it was near the Big E. It is also next to a major highway. Our room was on the 4th flr in the front so I got used to the highway noise very quickly. On Sat., 2nd night, traffic was lighter + no problem @ all. We plan to return.

Points positifs: It is very easy to get to from the highway. The staff was friendly and helpful.

Points négatifs: N/A

10,0 Excellent

Points positifs: We stay at this hotel often and it never disappoints. We travel warmth our dog and even be loves the hotel. Everyone is so friendly and helpful. We love staying here.

9,0 Excellent

Points positifs: We had a corner room...loved the room/view.

Points négatifs: The tub surface in the shower seemed kind of slippery. I felt just a little uncomfortable.

7,0 Bien

Points positifs: Staff at desk was remarkable and helpful beyond my expectation Room was very clean Location ideal for my purpose of visit and walking distance to areas of interest Extra towels provided prior to arrival at room Extra pillows for comfort Bed was a little disappointing - very soft to point of sinking - not very supportive Cost seemed a little high and could be better priced, but not over the top.

Points négatifs: Bed was disappointing to the point of being so soft, it sank and diid not offer any support. Difficult in turning on a side. Price of room could be better. By the time taxes fees and parking were added in, it was closer to $200 for a night. Not terrible but could be better for the quality.

9,0 Excellent

Points positifs: The Rooms were clean and the beds were comfortable.

Points négatifs: Hyped up and a little over priced.

9,0 Excellent

Points positifs: Great location!

Points négatifs: Problem regulating the shower temp.

8,0 Excellent

Points négatifs: Restaurants were average at best. Service was slow, mid week evening.