Below you will find general information relating to the ComicWiz online store shipping & return policies, as well as our satisfaction guarantee.

OUR SHIPPING POLICY: ComicWiz stores all of its comics at two locations. Immediately upon your agreement to purchase an item and receiving payment from the buyer, we will fulfill the request and ship your order. While we do offer a flat fee of $10.00 for the shipment of raw comics through standard letter mail (not graded by any 3rd-party company like CGC or PGX), we also strongly suggest alternate shipping and handling methods as well as the purchase of insurance to be determined on the amount of books purchases, weight, insured value, and shipping destination of your order. If you have any special requests or special delivery instructions, please contact us prior to purchasing. We prefer to ship with CandaPost ExpressPost service for Canadian orders, and Expedited service for U.S. orders. Unless you specifically state otherwise, items will be shipped by CanadaPost and insured (at buyers cost) if the amount of your order exceeds $50. Please contact us prior to purchasing if we need to ship outside of Canada and the U.S. International customers should also note that ONLY FedEx shipments will be insured. From the time ComicWiz receives your payment, please allow 7 days for your item(s) to be shipped. If you have any questions or concerns about this policy, please feel free to e-mail our shipping department through our contact form.

RETURN POLICY & SATISFACTION GUARANTEE: We want to make certain you are happy with the comics your purchase, and will make reasonable efforts to ensure items are as they were described before sending them to you. If the rare occasion arises where you feel you must return an item, you must contact us for return instructions within ten (10) days (by email) of receipt of your item. Upon our receipt and inspection of the returned item, we will issue a refund or credit for your item if returned in the same condition as it was when originally sent to you, excluding shipping & insurance costs. Buyer is responsible for return shipping & insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. Please note that we cannot accept returns on any books, included those with previously undetected restoration, after the specified return period listed here. Additionally, there are no returns, refunds, credits, exchanges accepted on "in person" sales. There are also no returns on CGC & 3rd Party Grader Sales, as described below.

CGC & 3RD PARTY GRADER SALES: Please note that although we do accept returns on our regular listings, all sales of comic books noted as graded by the Comic Guarantee Corporation and sealed in the CGC protective plastic casing, or any other sales of comic books graded and sealed by a 3rd Party Grader, are final.

Although the following is very rare, due to the nature of the acrylic CGC holders, minor chipping and cracking of the holder may occasionally occur during shipping. ComicWiz packs all comics in a careful and protective manner, and our packaging methods have been thoroughly tested with numerous shipments we have successfuly fulfilled in the past to buyers around the globe to ensure we meet the highest standards of safety and stability. However, as cracking and chipping on CGC holders is quite common, ComicWiz cannot guarantee the condition of the CGC holder. ComicWiz cannot accept returns on CGC books due to holder damage that does not affect the grade, value or condition of the comic itself.

OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If despite our efforts your order does arrive damaged, and your order was delivered by CanadaPost using either the ExpressPost or Expedited service and insurance was purchased, please contact us for instructions. If your order was shipped using standard letter mail service through CanadaPost with no insurance, we will not be able to issue you a refund. We strongly suggest purchasing insurance on any books purchased through our store. Residents in the Toronto and Barrie areas can arrange an "in person" pick-up to save on shipping costs, however "in person" arrangements must be made prior to purchasing.