This site uses cookies to deliver our services. By using our site, you acknowledge that you have read and understand our Cookie and Privacy Policy. Your use of IDimager Products and Services is subject to these policies.

I have been using PSU on a trial basis. I have just purchased the program and now have my license code. When I click on the "I already have my license" line in the program, a windows opens wanting a file name. Nothing I enter there is accepted. I need more detailed activation instructions than have been provided. What does "Store the license file in the root of the Windows Documents folder" mean? Which documents folder: My Documents or Public Documents?

geraldmarsden wrote:What does "Store the license file in the root of the Windows Documents folder" mean? Which documents folder: My Documents or Public Documents?

My system has a Documents directory and the two folders that you mentioned are stored in the directory. I store my license key file in the directory and everything works fine. Upon loading Supreme, it automatically "sees" the license key. The same is true after updates are installed.

I cannot get it to work. I cannot copy/paste the license code itself into any file or folder -- paste is always grayed out. If I save the IDimager Order Page (wich contains the license code) to a folder and then select that folder (or the order page file within that folder) I'm told "no items match your search."

there is no license code....
You need to login into cp.idimager.com and download the license file, which is a little "program" that needs to be in your documents folder.
If this piece of software is found by PSU then all is fine, but if not you need to do what Hert already wrote:

Then use the link "I already have my license file" and select the downloaded file. That will place the file in the correct Documents folder.

When I download the activation key file it is required to save it in C:windows/users/test/document. There is no folder titled "document" under test. There is a folder tilled "MyDocuments" and if I try to make a folder titled "documents" it says the folder "MyDocuments" already exits. This is confusing because I am trying to create a folder titled "Documents". So, I would like to save the file somewhere else and have sit work. In Vs 3 I had no trouble saving the license key file where ever I wanted to and it worked. How can I solve this problem?

If you’ve installed V4 already then start it up. It will run in trial move. In the lower left corner of the application there’s a trial box with a link under the button “I already have my license”. Click that link and point to the downloaded license file.

This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

Hert's advice should fix your problem, but for further explanation - I assume you are talking Windows here (I have never used Mac):

The demented mind of someone at microsoft decided that they would have a system of "libraries" - a library being a virtual area that can include various shortcuts to real folders, a heading if you like to cover many real folders.

And then that demented person decided that they would pre-create for you a library called "Documents" (and others of "Music", "Pictures", "Videos").

Remember this "Documents" is a virtual area not corresponding to anything real. It's just a heading, as it were.

Within that library "Documents" there are more pre-created entries of "My Documents" and "Public Documents". These are shortcuts pointing to actual folders - but the actual folder that "My Documents" points to (the shortcut's "target" in Windows-speak) is not actually called "My Documents". No. It's called "Documents". You're probably slapping your face with your palm at this point.

So what appears as [Libraries:]Documents:My Documents actually points to a folder called C:\Users\<username>\Documents.
If you click on the folder name in the heading bar of windows explorer you will see this.

You have seen something called "My Documents" but that is a shortcut name; the real folder it refers to being called "Documents"; and then you tried to create another folder also called Documents so it complained.

It's given me a headache just describing it . Anyway hope that helps. If in doubt click in the exploder title bar to see the real pathname.

its not completely correct you write.
Libraries -> or your words "virtual area" points of course always to some physical directory on disk. Of course you can all times change this link but then you change only pointer from one to another destination.

The second point is but I'm not 100% sure - "My Documents" I mean has Microsoft last time used with Windows 7. All newer version don't have "My Documents" as name only "Documents" which has default pointer to \Users\username\Documents

I disagree, but I am speaking of a conceptual level. In that perspective - to all intents and purposes - libraries are simply collections. Metafolders if you like. But this forum is probably not the place to discuss finer (or not so fine!) points of Windows, was just trying to help OP understand the error he was getting.

Of course on a physical level, folders, and files (and their segments) are only entries in organisation structures that the operating system can use to locate the required data. I would expect libraries to be implemented in a very similar way so in that sense I would agree with you. But the point about libraries to the non-technical user is that they do not have that strict hierarchy and therefore act more like containers - or as (perhaps badly) phrased it, virtual folders.

Re W7, happy to take your word for that as I do not have experience of W10.

If you’ve installed V4 already then start it up. It will run in trial move. In the lower left corner of the application there’s a trial box with a link under the button “I already have my license”. Click that link and point to the downloaded license file.

I have tried opening Photo Supreme and clicking on “I already have my license”. Then I highlight the license file and a popup says "Please save the license file in Users/Test/Document". How can I solve this problem?

This message is raised when PSU can't write to the documents folder (the folder mentioned in the message). Copy the license file to that folder with Windows Explorer. But best that you give your "Test" user write access to the Documents folder.

You could retry it by starting PSU as the administrator. To do so, right click on the application and select "Run as administrator".

This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system