“I was in the dressing room, when we heard a man’s voice,” said Lisa Stickles, who says she quickly told a manager.

“She went inside the dressing room, came right back out and called me to the side and told me… he was representing himself as a woman today,” Stickles said.

A customer service representative with Ross would not comment on the alleged incident but said they do not discriminate against the transgender community; adding, customers may use changing rooms that apply to their gender identity.

“What about me? Or my feelings?” said Sickles. “(The manager) told me that if I felt uncomfortable in the dressing room with him there… I’d have to wait until he’s finished.”

Sickles said she waited, and was shocked when she watched the man walk out.

“He was in no way dressed as a woman,” Sickles said. “He had on jeans, a t-shirt, 5 o’clock shadow, very deep voice. He was a man.”

Other large retailers across North Texas have varying policies on transgender customers who want to use the restrooms or changing rooms.

Target, TJ Maxx and Marshalls allow customers to decide based on gender identity, according to customer service.

Representatives from Kohl’s say their store require customers to use facilities aligned with their biological gender.

Walmart had no specific policy, according to customer service.

None of the companies would discuss how they train their employees to handle customers who claim to be transgender.