Hitachi Solutions - IoT Predictive Service Hub - HVACs

IoT Predictive Service Hub enables equipment service teams to improve asset performance by transforming the organization’s service management model from one of repair and replace to predict and prevent. Through the integration of the Internet of Things (IoT), machine learning and data science, equipment failures are predicted before they occur, corrective actions initiated and the repair process facilitated, helping your service team to reduce equipment downtime and increase performance.

IoT Predictive Service Hub

Solution

In order to avoid machine failures, businesses are leveraging Hitachi Solutions’ real-time advanced analytics solution to predict a machine failure, before it occurs. The solution integrates with the Dynamics CRM Field Service portal and creates a work order for the machine repair job before its failure and recommends a repair action for the service engineer.

Solution Highlights

Our solution allows the Operations and Maintenance team to predict, in real time, the occurrence of a machine failure and helps the team in allocating its service engineers proactively across the geographies. Key highlights of the solution:

• Machine’s physical parameters, such as temperature and the fault codes generated, are captured by the real-time sensors attached on the machine and are streamed into the Machine Learning module for analysing and predicting in real-time the probability of the machine failure

• Various machine fault codes are then scanned for its history of occurrence and probable cause of failure is predicted

• Stream analytics is used for analysing the cause and generating a repair action for the machine repair job.

• Dynamics CRM Field Service integration is used for automatically creating a work order in the portal with the ticket details, fault code history and the recommended repair action.

Value

Hitachi Solutions helps businesses achieve machine maintenance efficiencies by proactively scanning and monitoring the machines before the actual failure occurs, avoiding the business down-time and increasing operational efficiencies. The solution provides real-time knowledge of what is occurring with any machine, and provides a global view of all machine assets to the business. Dynamics CRM Field Service integration helps the business to make most efficient use of its maintenance resources locally and globally.

Having a global team of talented and experienced solution architects, consultants, and project managers enables us to serve the diverse needs of our clients while rolling out their business application.

We implement and support Microsoft Dynamics AX, CRM, Business Intelligence, and collaboration technologies for organizations who are looking for a competitive advantage. We minimize implementation risks and increase adoption rates to gain the most return on investment:

Our global center of excellence delivers training that enables our team to share expertise and knowledge across the world. The result is a consistent delivery experience and a proven set of industry solutions . These industry solutions reduce risk and speed up time to value by standardizing common business practices and delivering customizable templates that can be implemented globally.

Industries:

- Professional Services

- Financial Services

- Retail

- Housing Associations

- Engineering Services

- IEM

- Automotive

- Construction

- Industrial Equipment

- Med Devices

- Life Sciences

Our technology and solution architecture team are at the heart of what makes us unique. We hire only the best, and transfer knowledge rapidly through rigorous and repeated internal training sessions. Our teams are regularly invited to participate in Microsoft’s early adoption programs, which keeps us on the cutting edge and enables us to influence our Microsoft’s technology roadmaps.

Do not hesitate to contact us to discuss how we can help your business run better:Canada and USA: +1 888 908 7034na.marketing@hitachi-solutions.com