SKYPE GATEWAY FAILS reason: failed [remote device error]

I have setup 3CX Gateway for Skype. The setup was working fine however, after a small LAN reshuffle (don't think is cause). I now cannot establish a successfull Skype connection through 3CX gateway. My outgoing rule seems fine (unchanged from when working). I can see my virtual port 10004 activate in 3CX to initiate with gateway. That works. gateway log shows this:

Okay, yes I have moved the gateway machine to a server room and yes, I am accessing via RDP. Do I need to re-tweak audio settings of skype client on gateway machine, then exit client and fire up skype gateway? If I have no headphones or audio devices attached, what should my audio settings be set to?

Staff Member3CX Support

Hi
ok, first important thing - machine where Skype is installed should have audio drivers (this is a MUST for Skype). Then, also important:
when you use RDC to configure Skype (gateway), be sure that on RDC dialog you set it to play sound ON REMOTE computer (where is Skype), not on yours. Otherwise, Skype will store the audio settings for RDC audio drivers, which will become unavailable when you close the session.
Hope it helps.
Regards
vali

3CXPhone for iOS and MAC developer

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