002 — Jon Stuart, CEO Havant, East Hants CABs

In this episode Rob Worth interviews Jon Stuart, the shared CEO of Havant and East Hants Citizens Advice Bureaux. Jon is leading a radical redesign of the services in the two bureaux and he describes the set-up, the obstacles and the need for building trust with staff and partner organisations. The disccussion ranges from systems thinking to how the objectives of funders can be a barrier to effective change.

Jon can be contacted at CEO (at) havantcab.org.uk and Havant CAB have a twitter account @HavantCAB