PABX IP Telephony service in Dubai UAE

IT Solution

NCL being Best IP PBX solution provider in Dubai (UAE) can provide solution to SMB's and Enterprises.

A PBX (Private Branch Exchange) is a small telephone switch. An IP PBX is simply a PBX which supports VoIP (Voice over IP). An IP PBX can also be referred to as a VoIP PBX. An IP PBX may support VoIP both internally and externally. Internal VoIP support means that the IP PBX uses VoIP to communicate with each of its connect PBX phones. External VoIP supports means that the IP PBX uses VoIP to route calls to the outside world.

IP telephone systems [ IP PBX / PABX ]are the present and the future. IP PBX systems are more feature rich than the traditional analog telephone systems . These features allow the business to be more productive than ever. For exable mobility and unified communications. Mobiliy allows a user to make and receive calls and voice mail from anywhere even he or she is in a business trip outside the country. Unified communication allow the user to enjoy the voice , Video , Fax capability from a single location.

Pulse can connect all your branches through out the world into a single PBX

Pulse enables people to reach you on your extension without really knowing where you are located.

Using Pulse IP-PBX you could be reached on your extension even when you are at another branch

IP PABX Dubai

IP PBX Features

Call queue

Multi company reception

Simultaneous Ring

Extension Status

Group call pickup

Call Hunt

Auto Attendant with IVR (interactive voice response)

Call hold

Call transfer

Direct transfer to voice mail box

Conference calling

Call forwarding, etc.

IVR (Interactive Voice Response) system is a technology that enables callers to interact with pre-recorded audio which directs to proceed further.

In telecommunications, IVR enables callers to interact with an organization’s pre-recorded system by recognizing the speech that is used as a self service application for their enquiries by following the IVR dialogue. This system is commonly known as automated attendant which helps to cost cut on human agents, reduce cost and improve customers experiences.

Benefits:

Improve customer service

Lower its cost

Agents have more time to deal with complex interactions/more demanding areas of service.

Service with chosen language

Customer Prioritization based on Dialed number identification service and call reason.

Call logs available for auditing, performance report and future enhancement.

We provide call centre solutions and also integrate Sugarcrm with IP PBX in Dubai UAE.

We have customized crm which integrates with IP Telephony.

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