About This Job

Location

As the Specialist, you are responsible to support the management team to perform -functional tasks as assigned; guiding work, while supporting a positive work environment. Specialists will act as a mentor and role model to other associates to support service behaviors and the execution of tasks in specific areas of expertise. You contribute to a high performing team and consistently deliver a best-in-class customer experience. This role will be focused on connecting with employees and customers to ultimately assist in achieving store performance goals; including meeting the sales budget, building market share, as well as other Company-wide defined goals. As an important part of the Sales Associate team, you will reinforce performance expectations by role modeling behaviors and communicating how to achieve the Brand Vision and achieve or exceed the goals / strategies of the store.

ORGANIZATIONAL LEADERSHIP

Guides processes and completes work based on management direction for a specific functional area within the store

Ensures the consistency of operational processes and execution

Assists the management team to achieve performance goals and execute standard operating procedures

Contributes to the creation of an effortless service culture, delivering best in class, on-brand experiences, exceeding customer expectations, building loyalty and ultimately increasing market share to drive our profitable top line growth

Upholds the commitments to the company's processes, values and Code of Business Conduct

KEY RESPONSIBILITIES

Supports the store management to ensure work tasks are completed in a timely and efficient manner

Executes initiatives designed to drive customer satisfaction and business efficiencies

Provides Support in execution of marketing and visual presentation to promote sales

Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics

Serve as a Brand Ambassador to achieve priorities in store, with customer as the primary focus

Mentor and train individuals; provides on the job training to associates sharing a higher level of knowledge of product and processes

Takes action based upon direction from Leader on Duty and collaborates effectively with employees

Theresa A.

Software Engineer

Angela R.

Director, Customer Success

Angela focuses her energy and work on Gap’s internal customers—their employees. She is accountable for ensuring Gap develops productivity technology for their employees to be successful in their day-to-day roles.