Logistics/Customer Service Coordinator

Position Summary:Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes for moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers.

Essential Functions:1.Serves as broker to carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during transit to ensure each load is delivered on-time and in the condition it was intended to be.2.Processes loads from the time of receipt from customer to the time of delivery; enters and updates necessary, load information into computer system at time of receipt from customer to keep records accurate; updates all load postings through DAT, ITS, and GETLOADED.COM websites.3.Monitors West Side rate charges through Director of Logistics in order to move shipments at the profitability level required; informs interested customers of rate charges as requested; and determines carrier rates by load basis in order to maintain profit levels.4.Works with Customer Service Department to move excess West Side Transport loads.5.Maintains updated carrier information in computer system.6.May be requested to prospect areas for new logistics customers.7.Performs other related duties as requested.

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Customer Service Specialist II
Aurora, IL
Experienced Customer Service Specialist in a Manufacturing Environment
Description:
The Customer Service Specialist reports to the Customer Service Manager and has responsibility for entry or orders, stock transfers, credits and debits, samples for any assigned customers and/or business channels. This position is also responsible for maintaining the filing of everything entered and assists in supporting the receptionist during absences. This position will also assist in achieving the company's goals for revenue, profit, receivables, on-time and fill-rate, quality and safety. In addition this individual is expected to identify opportunities to reduce cost, improve efficiency, quality and maintain a team environment.
* Second-Point-of-Contact to customer and back-up to primary Specialist. Ensure your customer's needs and expectations are met. Follow through with requests to completion.
* Orders- Ensure customer orders, stock transfers, backorders, replacement and sample orders are entered on-time and with 98.5% accuracy in accordance with current processes.
* Credits & Debits – Ensure credits and debits are entered on-time and accurately in accordance with current processes.
* Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
* Maintain filing of processed entry and purge annually in accordance with current legal and retention policies
* Improve service through continually meeting and interacting with your customers and internal departments to maintain your knowledge of products, programs, customer's needs and expectations, new products, stock availability and the production plan.
The individual in this position is also required to provide complete support and back-up to the Customer Service team during times of absence or as needed to complete workflow. And also aid the department by answering the telephone and responding to emails, and other inquiries and requests required to assist in the proper completion of all Customer Service responsibilities.
Requirements:
* Minimum 3+ years Customer Service or Sales related experience in a manufacturing environment
* Needs a High school diploma or equivalency
* Advanced PC skills in Microsoft Office
* Demonstrates operational excellence – Continually looks for new and better ways to get things done and shows functional/technical proficiency in work
For more information and to apply, go to: http://jobs.hbfuller.com/
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www.hbfuller.com/connect
H.B. Fuller is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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VIEW JOBS10/9/2018 12:00:00 AM2019-01-07T00:00Overview
We are North America's leading security services provider with over 160,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! You too can start with little, to no security experience and become one of Allied Universal's many success stories. We have great part-time and flexible schedules! Start your phenomenal career with Allied Universal today!
Job Description
Allied Universal is seeking Professional Security Guards. Our Security Guards allow us to contribute to our company's core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.
QUALIFICATIONS/REQUIREMENTS:
* Be at least 18 years of age with high school diploma or equivalent
* Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
* Able to obtain a valid guard card/license, as required in the state for which you are applying. We will provide free training for any hires who do not possess a card/license
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* Display exceptional customer service and communication skills
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Closing
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EOE/Minorities/Females/Vet/Disability
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