(It’s Saturday, our busiest day of the week. A customer comes up to me with her two children to ask for something.)

Customer: “I’m looking for an… ‘SDS card’ for my DS?”

Me: “Oh, you mean a blank SD card?”

Customer: “For storing things on?”

Me: “Yep, that’s the one.”

(I find all the SD cards we have in stock and put them out on the counter for her.)

Me: “So we have 16GB on sale for [price], and 8GB on sale for [price]. It’s probably better to go for the 16GB as it’s only $10 more and holds twice as much—”

Customer: “No, that’s not the one. I was looking for the blank game cards that you can put games on illegally.”

Me: “Um… I’m afraid we don’t sell those, because they’re illegal.”

Customer: “But my friend said she bought one at a shop in [town where we are]!”

Me: “Unfortunately a retail outlet wouldn’t be able to sell someone that product because unlike blank CDs or tapes, they don’t have a legal use, so she must have got it from the markets or a garage sale.”

Customer: “She’s not that type of person!”

Me: “I’m not judging anyone, I’m just saying it’s illegal. If I sold you one, we would get into trouble, and you could be charged with copyright infringement and piracy.”