What have you done before the problem occurred?i just got a new/used pc with win 7 on it and wanted to continue using IM. so i downloaded it and set it up just fine. it was sending and receiveing just fine. i was reading my mail and wanted to send a reply and it said it couldn't do so. didn't show any details or error code. so retried sending using a number of different address to send to including my own. and still nothing, then realized it wasn't receiving either. so i checked out the possibilities with your support system. not much help so i tried to completely uninstall and reinstall. now i can't even get it to install i keep getting this bad request 400 code. i checked that out in your support system and again not much help, but i did try renaming my pc and still nothing.

If you receive any error message, please quote it precisely:download failed: bad request (400)check your connection and click retry to try downloading files again or click cancel to terminate setup

Please provide a full description of the problem:i just got a new/used pc with win 7 on it and wanted to continue using IM. so i downloaded it and set it up just fine. it was sending and receiveing just fine. i was reading my mail and wanted to send a reply and it said it couldn't do so. didn't show any details or error code. so retried sending using a number of different address to send to including my own. and still nothing, then realized it wasn't receiving either. so i checked out the possibilities with your support system. not much help so i tried to completely uninstall and reinstall. now i can't even get it to install i keep getting this bad request 400 code. i checked that out in your support system and again not much help, but i did try renaming my pc and still nothing.