Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):1. What is the model number of the Tv?2. Are you able to control the Tv using it's original remote?3. What model/version Roku do you have?4. Are you saying that you cannot see the Roku setup screens on the Tv? What are you seeing on the tv screen?REPLY to continue (do not start a new question).Mikeps: Please refresh this page often if you don't see my reply.

Please try these instructions:-Open the remote battery compartment and locate the pairing button.-Press and hold the pairing button for at least 3 seconds. (front LEDs will blink)-Power cycle the Roku player. (unplug the power connector and plug back in)-During the start up process, the Roku remote will automatically pair to your Roku player. (the front LEDs will stop flashing)Does it work now?

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Customer reply replied 2 years ago

Performed all your intructions - NO it still does not work. The remote light keeps flashing before and after the pairing attempt.

Reset the Roku:With power plugged in, locate the reset button on the backside of the player, below the power connector. Using the tip of a pin, or a paper clip that’s opened, press and hold the reset button for about 15 seconds, then release that button.Watch the tv screen.Test remote and try to pair if needed.

I hope that reset worked for you. If it did not then you do have a bad unit and will need to contact the place where you got it refurbished.Please be sure to take a moment right now to click the positive rating so that I get credit for helping you today. Doing so does not finish or close the question or prevent us from continuing our conversation here. My livelihood truly depends on your positive rating because I do not get paid hourly here.Please do not click bad-poor rating if you are unhappy with your product. Doing that blames me for your problem, destroys my standing here as a professional, and does not issue you a refund. Instead contact customer service or REPLY back here.Thank you,Mike

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.