Help with client issue3277

I have just received an email from a new client who is experiencing the above problem - I don't even know what could possibly cause this! I'm in a National Digital Forum here in NZ and can't check into any of this so would appreciate any help
Thanks

I wonder if a lot of these issues are caused by Matterport updating their processing recently. Metroplex360 mentioned they were changing cubes to tiles and other such things. I have had a few issues in the last couple days but they seem to resolve themselves after about 8-10 hours. For example all my models worked perfectly except the ones that Support reprocessed. Those would never load. The next morning everything was fine. Go figure. Your link worked fine on my computer and o all three browsers. Like the house and the air walls to the deck. Wish you had gone on the deck.