New Relic Status - Incident Historyhttps://status.newrelic.com
StatuspageThu, 21 Mar 2019 14:04:58 -0700Empty Browser Charts
<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:47</var> PDT</small><br><strong>Resolved</strong> - The issue causing empty charts when viewing some Browser applications has been resolved. Services have returned to their normal operation.<br /><br />Between 21:00 UTC March 20th and 16:40 UTC March 21st, some customers may have experienced missing chart data for some Browser applications. Impacted customers can expect to see gaps in their charts during this time period as a result of this issue, additionally alert notifications for impacted applications may not have been sent.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Identified</strong> - We have identified the issue that is causing charts to be blank for some Browser applications and are working to resolve it. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Investigating</strong> - Some customers may be experiencing empty charts when viewing Browser applications. Please continue to monitor this page for updates.</p> Thu, 21 Mar 2019 11:47:51 -0700https://status.newrelic.com/incidents/2ng2vvjjymq9
https://status.newrelic.com/incidents/2ng2vvjjymq9Charts and Alerts Irregularities
<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>20:27</var> PDT</small><br><strong>Resolved</strong> - Between 02:29 and 03:13 UTC on March 21st, some customers may have experienced delayed reporting for APM, Mobile, Browser, and Plugins Charts and possibly delayed Alerts related to these products. Impacted customers can expect no lasting impact as a result of this issue. Services have returned to their normal operation.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>Investigating</strong> - Some customers may be experiencing an issue with APM, Browser, and Plugins Charts and related Alerts. Please continue to monitor this page for updates. We encourage customers to check the status of their applications and infrastructure.</p> Wed, 20 Mar 2019 20:27:44 -0700https://status.newrelic.com/incidents/wkhp6mjqgjg6
https://status.newrelic.com/incidents/wkhp6mjqgjg6New Relic Unavailable
<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:15</var> PDT</small><br><strong>Resolved</strong> - Between 21:35 and 21:45 March 19th UTC some customers may have experienced errors when attempting to log in to New Relic. Data collection was not impacted and there is no expected lasting impact as a result of this issue. Some customers may not have received alert notifications during this window.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:03</var> PDT</small><br><strong>Monitoring</strong> - The issue impacting login for New Relic has been resolved and services have returned to their normal operation. We are continuing to monitor this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:48</var> PDT</small><br><strong>Identified</strong> - We have identified the issue impacting logging into New Relic and are working to resolve it. We do not anticipate any lasting impact to data collection.<br /><br />We encourage customers to check the status of their applications and infrastructure.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:42</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:40</var> PDT</small><br><strong>Investigating</strong> - Some customers may not be able to access New Relic. Please continue to monitor this page for updates.</p> Tue, 19 Mar 2019 15:15:48 -0700https://status.newrelic.com/incidents/f62kktfbhcz7
https://status.newrelic.com/incidents/f62kktfbhcz7NRQL and Infrastructure Alerts
<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>22:41</var> PDT</small><br><strong>Resolved</strong> - Between 05:37 and 05:41 UTC on March 13th, some customers may have experienced delayed or false NRQL or Infrastructure Alerts. We encourage customers to check the status of their applications and infrastructure. Services have returned to their normal operation.</p> Tue, 12 Mar 2019 22:41:35 -0700https://status.newrelic.com/incidents/56mrylflys9v
https://status.newrelic.com/incidents/56mrylflys9vIntermittent UI and API Unavailability
<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:03</var> PDT</small><br><strong>Resolved</strong> - Between 17:03 and 18:30 UTC March 12th, some customers may have experienced intermittent UI unavailability that can be resolved by refreshing your browser page. Some API calls may have resulted in Error Messages during this time. Data Collection was not impacted, and impacted customers can expect no lasting impact as a result of this issue.</p> Tue, 12 Mar 2019 11:03:26 -0700https://status.newrelic.com/incidents/y5qhpxwr6pl6
https://status.newrelic.com/incidents/y5qhpxwr6pl6Browser Data Lag
<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:16</var> PDT</small><br><strong>Resolved</strong> - The Browser data lag issue has been resolved. Services have returned to their normal operation.<br /><br />Between 17:33 UTC and 18:13 UTC March 11th, some customers may have experienced delays in data and gaps in charts with the New Relic Browser product. Related alerts may have been delayed, missed, or falsely triggered. Impacted customers may have seen gaps in charts and missing data during this time. We encourage customers to check the status of their applications.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Investigating</strong> - Some customers may be experiencing an issue with Browser data lag. Please continue to monitor this page for updates. <br /><br />Browser alert notifications may be delayed or not sent.</p> Mon, 11 Mar 2019 11:16:38 -0700https://status.newrelic.com/incidents/fhf5hph00q30
https://status.newrelic.com/incidents/fhf5hph00q30NRQL and Infrastructure Alerts (EU Data Center)
<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>05:05</var> PST</small><br><strong>Resolved</strong> - Between Wednesday, 08:00 UTC and Saturday, 13:02 UTC March 9th, some customers with accounts in our EU Data Center may have experienced false NRQL and Infrastructure Alerts. We encourage customers to check the status of their applications and infrastructure. Services have returned to their normal operation.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:41</var> PST</small><br><strong>Investigating</strong> - Some customers with accounts in our EU Data Center may be experiencing an issue with NRQL and Infrastructure Alerts. We encourage customers to check the status of their applications and infrastructure. Please continue to monitor this page for updates.<br /><br />To determine whether your account is hosted in the EU Region, please see the "Verify your account is based in EU region" section of our public documentation here: https://docs.newrelic.com/docs/introduction-eu-region-data-center#verifying-account</p> Sat, 09 Mar 2019 05:05:42 -0800https://status.newrelic.com/incidents/khm070wxfn4l
https://status.newrelic.com/incidents/khm070wxfn4lInsights Chart Irregularities
<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:36</var> PST</small><br><strong>Resolved</strong> - Some customers may see gaps or dips in Insights charts which will backfill. Additionally, some Infrastructure and NRQL alerts may have been impacted. We encourage customers to check the status of their applications and infrastructure.</p> Thu, 07 Mar 2019 14:36:23 -0800https://status.newrelic.com/incidents/hgd7nzdtjmth
https://status.newrelic.com/incidents/hgd7nzdtjmthInfrastructure Alerts
<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:51</var> PST</small><br><strong>Resolved</strong> - Between 01:51 and 03:51 UTC on March 7th, some customers may have experienced delayed Infrastructure alerts. We encourage customers to check the status of their applications and infrastructure during this time frame. Services have returned to their normal operation.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:51</var> PST</small><br><strong>Identified</strong> - Beginning at 01:51 UTC on March 7th, some customers may be experiencing an issue with delayed Infrastructure Alerts. Please continue to monitor this page for updates.</p> Wed, 06 Mar 2019 19:51:41 -0800https://status.newrelic.com/incidents/s7k7xj2vdhv2
https://status.newrelic.com/incidents/s7k7xj2vdhv2Data Lag and Chart Irregularities
<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:33</var> PST</small><br><strong>Resolved</strong> - Between 12:33 and 14:33 UTC, some customers may have experienced an issue with chart irregularities and Infrastructure alerts. Related notifications from New Relic may have been delayed during this time. We encourage customers to check the status of their applications and infrastructure. Services have returned to their normal operation.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> PST</small><br><strong>Investigating</strong> - Some customers may be experiencing an issue with chart irregularities and data lag with APM, Alerts, and Infrastructure. Alerts may also be impacted. Please continue to monitor this page for updates.</p> Tue, 05 Mar 2019 18:33:01 -0800https://status.newrelic.com/incidents/f23yvklfm1qq
https://status.newrelic.com/incidents/f23yvklfm1qqNew Relic UI Unavailable
<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:29</var> PST</small><br><strong>Resolved</strong> - Between 22:56 and 23:15 UTC Monday, March 4th the New Relic UI would have been unavailable for customers. Data collection was not impacted and we expect no lasting impact for customers.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:11</var> PST</small><br><strong>Investigating</strong> - New Relic UI is currently unavailable. Please continue to monitor this page for updates.</p> Mon, 04 Mar 2019 15:29:07 -0800https://status.newrelic.com/incidents/k58l1fj20h14
https://status.newrelic.com/incidents/k58l1fj20h14Alerts Irregularities
<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:23</var> PST</small><br><strong>Resolved</strong> - Between 15:40-15:45 UTC, some customers may have experienced false or missing alerts. We encourage customers to check the status of their applications and infrastructure during this timeframe. Services have returned to their normal operation.</p> Fri, 01 Mar 2019 08:23:24 -0800https://status.newrelic.com/incidents/ypm9yj853k4k
https://status.newrelic.com/incidents/ypm9yj853k4kInsights Errors & Mobile Crash Reports Email
<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Resolved</strong> - The issue with the Insights Product and Mobile Crash Emails has been resolved. Services have returned to their normal operation.<br /><br />Between 16:00 UTC and 20:00 UTC, some customers may have experienced Insight charts not loading and Mobile crash emails not sent. Mobile customers are encouraged to check the status of their mobile applications during that timeframe.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>08:40</var> PST</small><br><strong>Investigating</strong> - Some customers may be experiencing an issue with the Insight Product. Please continue to monitor this page for updates. We encourage customers to refresh their page if they encounter an error.<br /><br />Mobile Crash Report emails continue to not be sent. Customers should check the status of their mobile applications.</p> Thu, 28 Feb 2019 12:14:08 -0800https://status.newrelic.com/incidents/40r48fvht0d8
https://status.newrelic.com/incidents/40r48fvht0d8New Relic Unavailable
<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:03</var> PST</small><br><strong>Resolved</strong> - Between 23:08 UTC and 23:31 UTC, some customers may have been unable to access the UI. Additionally, some customers may have experienced APM chart irregularities. Notifications from APM may have been delayed or not sent during this time. <br /><br />All services have returned to normal operations.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:27</var> PST</small><br><strong>Investigating</strong> - New Relic is currently unavailable. Please continue to monitor this page for updates.</p> Wed, 27 Feb 2019 16:03:16 -0800https://status.newrelic.com/incidents/kwz7ywd4gbr2
https://status.newrelic.com/incidents/kwz7ywd4gbr2Weekly Performance Emails
<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:24</var> PST</small><br><strong>Resolved</strong> - The issue with the weekly performance email for Monday has now been resolved. Impacted customers should now have received this email.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:35</var> PST</small><br><strong>Investigating</strong> - Some customers may not have received the weekly performance email yesterday. Please continue to monitor this page for updates.</p> Tue, 26 Feb 2019 15:24:19 -0800https://status.newrelic.com/incidents/tvj9q1fxh0qm
https://status.newrelic.com/incidents/tvj9q1fxh0qmAlerts Irregularities
<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>08:16</var> PST</small><br><strong>Resolved</strong> - Between 15:39-16:03 UTC, some customers may have experienced false or missing alerts. We encourage customers to check the status of their applications and infrastructure during this timeframe. Services have returned to their normal operation.</p> Tue, 26 Feb 2019 08:16:04 -0800https://status.newrelic.com/incidents/c70nl05f1crp
https://status.newrelic.com/incidents/c70nl05f1crpAlerts Irregularities
<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>18:20</var> PST</small><br><strong>Resolved</strong> - Between 01:57-02:20 UTC, some customers may have experienced false or missing alerts. We encourage customers to check the status of their applications and infrastructure during this timeframe. Services have returned to their normal operation.</p> Mon, 25 Feb 2019 18:20:16 -0800https://status.newrelic.com/incidents/6nvlhh9x44t2
https://status.newrelic.com/incidents/6nvlhh9x44t2Alerts Irregularities
<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>08:35</var> PST</small><br><strong>Resolved</strong> - Between 14:02-15:38 UTC, some customers may have experienced false or missing alerts. We encourage customers to check the status of their applications and infrastructure during this timeframe. Services have returned to their normal operation.</p> Sun, 24 Feb 2019 08:35:57 -0800https://status.newrelic.com/incidents/g92n35yygksf
https://status.newrelic.com/incidents/g92n35yygksfInfrastructure Alerts
<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:38</var> PST</small><br><strong>Resolved</strong> - Between 22:52 and 23:02 UTC, some customers may have experienced delayed Infrastructure alerts. We encourage customers to check the status of their applications and infrastructure during this time frame. Services have returned to their normal operation.</p> Sat, 23 Feb 2019 15:38:37 -0800https://status.newrelic.com/incidents/rz3wk9pfmh00
https://status.newrelic.com/incidents/rz3wk9pfmh00Alerts Irregularities
<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:31</var> PST</small><br><strong>Resolved</strong> - Between 15:48-15:55 UTC, some customers may have experienced false or missing alerts. We encourage customers to check the status of their applications and infrastructure during this timeframe. Services have returned to their normal operation.</p> Sat, 23 Feb 2019 08:31:22 -0800https://status.newrelic.com/incidents/ntfxxfb3z9dx
https://status.newrelic.com/incidents/ntfxxfb3z9dxNew Relic UI Unavailable
<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:51</var> PST</small><br><strong>Resolved</strong> - Between 18:57 to 19:10 UTC, some customers were unable to access the UI. Impacted customers can expect no lasting impact as a result of this issue. Services have returned to their normal operation.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:22</var> PST</small><br><strong>Monitoring</strong> - We are aware of a brief issue which may have caused issues accessing New Relic. All systems are currently operational and we are continuing to monitor. We do not expect any lasting impact to data collection.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:10</var> PST</small><br><strong>Investigating</strong> - Some customers may be experiencing an issue accessing New Relic. Please continue to monitor this page for updates.</p> Fri, 22 Feb 2019 11:51:53 -0800https://status.newrelic.com/incidents/bqyj5ywzvnqp
https://status.newrelic.com/incidents/bqyj5ywzvnqpBrowser Data Lag
<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:29</var> PST</small><br><strong>Resolved</strong> - The issue with Browser data lag has been resolved. Services have returned to their normal operation. Between 09:41 UTC and 10:16 UTC, some customers may have experienced Browser data lag. Impacted customers can expect no lasting impact as a result of this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:14</var> PST</small><br><strong>Identified</strong> - We have identified the issue with Browser Data Lag and are working to resolve it. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p> Fri, 22 Feb 2019 02:29:50 -0800https://status.newrelic.com/incidents/0xxrtv9cww9w
https://status.newrelic.com/incidents/0xxrtv9cww9wBrowser Data Lag
<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>01:27</var> PST</small><br><strong>Resolved</strong> - The issue with Browser data lag has been resolved. Services have returned to their normal operation. Between 08:22 UTC and 09:15 UTC, some customers may have experienced Browser data lag. Impacted customers can expect no lasting impact as a result of this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>00:52</var> PST</small><br><strong>Identified</strong> - We have identified the issue with Browser Data Lag and are working to resolve it. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p> Fri, 22 Feb 2019 01:27:39 -0800https://status.newrelic.com/incidents/z5z9pcx7wvtw
https://status.newrelic.com/incidents/z5z9pcx7wvtwDelayed Synthetics Checks and Related Alerts
<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:38</var> PST</small><br><strong>Resolved</strong> - Between 17:04 and 18:20 UTC, some customers may have experienced an issue with Synthetics and Synthetics alerts. Impacted customers can expect no lasting impact as a result of this issue.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:26</var> PST</small><br><strong>Identified</strong> - We have identified the issue with Synthetics and related Synthetics alerts and are working to resolve it. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:45</var> PST</small><br><strong>Investigating</strong> - Some customers may be experiencing an issue with Synthetics checks and related Synthetics alerts. Please continue to monitor this page for updates. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p> Thu, 21 Feb 2019 10:38:11 -0800https://status.newrelic.com/incidents/y22rd22dbcvg
https://status.newrelic.com/incidents/y22rd22dbcvgInfrastructure Alert Delays
<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>22:23</var> PST</small><br><strong>Resolved</strong> - Between 21:37 UTC February 19th and 06:22 UTC February 20th, some customers may have experienced an issue with Infrastructure UI and Infrastructure alerts. Notifications from New Relic may have been delayed during this time. We encourage customers to check the status of their applications and infrastructure.<br /><br />Impacted customers can expect no lasting impact as a result of this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>20:39</var> PST</small><br><strong>Update</strong> - Our engineers are continuing to work towards a resolution for this issue. Some customers may be experiencing an issue with Infrastructure alerts. Please continue to monitor this page for updates. Infrastructure notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:45</var> PST</small><br><strong>Identified</strong> - We are continuing to investigate this issue. Some customers may be experiencing an issue with Infrastructure alerts. Please continue to monitor this page for updates. Infrastructure notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:26</var> PST</small><br><strong>Investigating</strong> - Some customers may be experiencing an issue with Infrastructure alerts. Please continue to monitor this page for updates. Notifications from New Relic may be impacted. We encourage customers to check the status of their applications and infrastructure.</p> Tue, 19 Feb 2019 22:23:46 -0800https://status.newrelic.com/incidents/fd85fqg3b2rj
https://status.newrelic.com/incidents/fd85fqg3b2rj