INTRODUCTION

After study the Total Quality Management course, now I am able to manage and maintain those things that I can not manage before in my life. There is a big difference in my practices and in my way of doing things at my home or work place after study total management course. I am highlighting the difference of my practices before and after studying or learning TQM course.

1) PDCA CYCLE:

This concept change the way of doing things in my daily life activities with success and with low wastage or defects. I didn’t plan the things before and did not check or evaluate the performance on weekly or monthly bases now I Plan the things, Do the things, Check the Things then Act after the studying TQM course.

2) 5S of House Keeping:

I did not put my tools in an organized way before studying 5S of house keeping now I have sorted the things and arranged all the things in a proper way and make a separate place for every tools. It helps me to find the required tool in short period of time and it also same my time.

3) Zero Defect:

Sometimes I did not feel bad after making a mistake because I think that it is a natural process for a human being to make a mistake. But there are somethings in life which we have the potential to do it accurately but we yet take it lightly. I used to do my university projects on multiple attempts however I failed to realize that there is a cost behind it i.e. Not doing it right for the first time including my time. Now I take my proper time to complete such things and I try to do these things on first time in order to save my time and energy.

4) Ishikawa Fishbone diagram:

I used to look at the result directly without even taking out time to see what could be the causes and reasons of such things. Now I have a clear idea by looking at all the possible causes of a problem. This saves my time by working on causes not effects while facing a problem. After learning the concept of Ishikawa now I can easily identify the causes and effects of a certain problem. I can also solve these problems in short time now.

5) COPQ:

Before studying the concept of cost of poor quality, I was not able to prioritize the important thing first rather than the urgent things, because I have studies in my Personality course that we should do out important things first rather than urgent things and every unnecessary thing and action has a cost and it considered as a loss as well so after studying the topic of COPQ now I am able to stop doing all unnecessary things and tasks those I used to do it before learning this topic.