..... I hope to report back to you how AI is transforming communications; how creativity is fuelling Programmatic; and how technology is helping brands create new products and services of real value to their customers. Lars Bastholm, chief creative officer of Google’s Pegasus unit, says technology gives brands the wherewithal to be useful, usable and delightful to their customers. Remember, this is a time when those pesky millennials are looking at brands through narrowed eyes. .....