Update 2 HF1

What's new

With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Increased performance and stability

Fixed issues

[CI-3433] EventsWorker fails with TypeError

Build 334June 25, 2018

Update 2

What's new

With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

New integration with Files Cloud and Disaster Recovery Cloud

Enhanced user interface

Simplified billing configuration and the “free provisioning” option in the billing settings

Support for more than 10,000 accounts per partner

Auto-closing of tickets and support for their sub-types

Improved performance and stability

Fixed issues

The "Priority" and "Status" fields are not disabled in Microsoft Edge and Internet Explorer if the ticket type is "None"

Not all the products are available in the drop-down lists on the "Billing and provisioning" tab

Quota update events may be generated even if tenant quotas have not been changed

A customer tenant is duplicated in the management portal if this tenant was mapped to the ConnectWise company via the partner's "Integration" tab but has been unmapped via the customer's "Integration" tab

Build 211April 11, 2018

Update 1 HF7

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF7 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Increased performance and stability

An ability to set up integration with one CW site for two and more Partners

Branding changes

Build 192October 27, 2017

Update 1 HF6.2

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF6 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Increased performance and stability

Build 188October 27, 2017

Update 1 HF6

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF6 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Increased performance and stability

Fixed issues

Update 1 HF5

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF5 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Increased performance and stability

Fixed issues

An infinite 'waiting for sync' message at customer level for Agreement and Billing method fields

Sometimes ConnectWise Manage tickets are not generated for backup's alerts

Build 180August 1, 2017

Update 1 HF4

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF4 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Increased performance and stability

Improved filtering for group mapping

Fixed issues

An incorrect storage is used for provisioning if multiple storages are available

An unexpected error occurs during integration deletion

An unexpected error is returned by the API: "Integration is not available. Error code 500."

Build 155June 13, 2017

Update 1 HF2

What's new

Increased performance and stability

Build 150May 25, 2017

Update 1 HF1

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Increased performance and stability

Fixed issues

Inability to set integration with on-premise ConnectWise installations

Inability to create new tickets for already exist alerts

Build 124March 31, 2017

Update 1

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Single pane view for group mapping - view, set, or remove correspondence between ConnectWise companies and Acronis Backup Cloud groups

Increased performance and stability

Fixed issues

Inability to set integration with on-premise ConnectWise installations

Build 88February, 2017

RTM

Features of Acronis Backup Cloud integration with ConnectWise Manage

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

Provisioning of backup services to new and existing ConnectWise customers from the ConnectWise Manage console.

Automatic creation of tickets for backup, recovery, or quota-related issues in the ConnectWise Manage console.

Automatic billing of backup customers in the ConnectWise Manage console based on their usage of Acronis Backup Cloud.

Known issues and limitations

Inability to set integration with on-premise ConnectWise installations.