Some Users See 404 Error When Logging In (Rare)

Problem: If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.

Workaround: Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.

Status: Under Investigation

User Sees Different "My Workspace" than Majority (Rare)

Problem: Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.

Workaround: Issue can be reported to HD/LSS staff and can be fixed manually but may take time.

Status: Resolved. (This problem is corrected for current and new users. This only applies to users who were early users of e-Learning in Sakai.)

Messages to Gatorlink Email from Sakai Captured by UF Spam Filter

Problem: There are many places in Sakai where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.

Workaround: Check the "Junk E-Mail" folder in your email account and mark any posts from Sakai as "not spam."

Status: Under investigation.

Auto-Groups Does not Work

Problem: If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.

Workaround: You can do the same thing with manually created groups.

Status: Under investigation.

Assessments

Assessments Tool Does Not Display Well in IE

Problem: If all questions as displayed or parts of questions are displayed on a single page they do not load. Assessment does not load at all if using IE 7 or 8 on Windows 7 (Microsoft Vista not tested) works fine on XP.

Workaround: Use Firefox or display each question on its own webpage.

Status: Under investigation

Assignments

Some Grades Not Released When Instructor Clicks "Return to Student."

Problem: On occasion, the "Return to Student" option does not release the grade to the students. The Instructor's work is saved, but the grade is not released.

Workaround: On the Submissions page, check the box beside the name of the student and click Release Grades at the upper right corner of the screen.

Status: Under investigation.

Turnitin Report Not Always Generated

Problem: Some Turnitin reports are not generated.

Workaround: It appears that many of the files that do not get a report have naming convention issues. Make sure students know that their files should not have spaces in the name and should only have one extension. Do not use characters in the file name other than letters, numbers and - or _. Sometimes the file actually does get submitted to Turnitin, but does not generate a report icon. To see if there is a report there, click on any other student's Turnitin report and at the top of that screen you will see a link that says "Paper # of #." Click that link. You will see a drop-down of all reports. See if the student's report is in the list.

Status: Under investigation.

Blog

Blog Permissions Default is That Students Can Not Create a New Blog

Problem: By default, Blogs permissions are set so that students cannot create a new blog.

Workaround: Click Permissions and under the "create" column, check the box beside Student (and CE Student and Auditor if you have participants with those roles).

Status: Resolved, but older courses may still see the problem. New courses created from Summer 2011 on should not exhibit the problem.--Jolaine 10:47, 15 April 2011 (EDT)

Content Editor

Content Editor Freezes in Internet Explorer 9

Problem: When insert buttons are clicked in FCKEditor using IE9, the insert window opens but appears blank and frozen. There is no way to close or cancel the window without logging out of Sakai. This occurs in the following options: Insert Link, Insert Flash object, Insert Image, Entity picker , Insert Table, Insert Special Characters, Insert Smiley, Insert Anchor. View screenshot.

Workaround: Use a different browser when using the rich text editor, for example Firefox or IE 8. Internet Explorer 9 is not a supported browser at this time, so avoid upgrading until this issue is solved. See Instructions for removing IE9 and restoring IE8.

Entity Picker in Content Editor Not Fully Functional

Problem: There is an option in the Content Editor called the Entity Picker . This option is supposed to allow you to link to live Discussions, Assignments and Tests & Quizzes, but does not function as intended. Our recommendation at the present time is not to use the Entity Picker.

Workaround: None.

Status: Under investigation.

Spell Check Not Available in Content Editor

Problem: If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.

Workaround: Compose the content in MS Word and use the spell-checker there. Cut and paste from Word into the Content Editor using the "Paste from Word" icon.

Status: Under investigation.

Discussions

Can't open Attachments in Discussions

Problem: If someone adds a file attachment to a Mail or Discussions post, the file will not open if there are spaces in the file name.

Workaround: Do not attach a document with a space in the file name. Use _ or - instead of spaces. One may also replace the "+" sign in the URL where the space is with a "%20" and this will display the page.

Can't Limit Discussions to Groups if Students Have Viewed Them

Problem: Students may be able to access and participate in groups they do not belong to. This happens if the groups permissions were put into effect after making all topics available to the site participants. User who visited topics prior to the group restrictions will continue to have access to those topics.

Workaround: Make sure group permissions are set for group topics first prior to releasing these topics to the students.

Gradebook and/or Gradebook 2

UFID Column Causing Problems with File Import

Problem: An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook and Gradebook 2 are downloaded. This was done to provide the information for grade submission to Grade-A-Gator. The problem occurs if you try to import that file back into Gradebook or Gradebook 2. The imported file will convert the UFID to the student name and the import will fail.

Workaround: Delete the UFID column and the Section column before importing the file.

Status: Under investigation.

Gradebook Won't Export if Roster is Very Large (1000 students)

Problem: If you have a large number of students, neither Gradebook nor Gradebook 2 can be exported.

Workaround: Change display settings to show all students in the Gradebook. Once the Gradebook displays all the students perform the export using the table below as a guide.

Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2

Problem: In Gradebook 2, if you set the "Grade Using:" option to "Percentage," the creation of Gradebook Items (columns) still asks for "points" when it should say "Percentage of total grade."

Workaround" The tool actually functions the way it should, it is just the terminology that is off. When grading by percentages all columns are worth 100 points. When you are creating a new column, in the field where it asks you to enter the "Points," enter the "Percentage of total grade."

Status: Under investigation.

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

Problem: In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, you cannot change it to grade using percentages. If you try, you will get an error message.

Workaround: If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2. Once you change Gradebook to percentages, the changes will be reflected in Gradebook 2.

Status: Under investigation.

Mail

Can't Open Attachments in Mail

Problem: In mail attachments, spaces in the file name cause an error message and the attachment will not open.

Workaround: If you are asking students to submit a file to you in the mail tool, let them know that there should not be spaces in the file name. Use _ or - instead of spaces. If you receive a mail with spaces in the file name, forward it to yourself within Sakai Mail. In the forwarded message, the attachment opens fine.

Another option is to adjust the URL on the "error" page. Cut and paste the URL of the error page into Notepad. Using "find and replace," replace the "+" with "%20." Cut and paste the correct URL into your browser window.

Syllabus

Syllabus Redirect Does Not Work Consistently

Problem: The Syllabus tool offers the option to "redirect" which lets you enter the url of a file in Resources or on the web. This option works fine as along as the file you are pointing to is an HTML file. But pointing to a PDF or MSWord file or other type of static text file doesn't always work.

Workaround: Use "create" option instead of "redirect" option or if you want to use "redirect," point to an HTML file.

Status: Under investigation.

Publicly Viewable Option Doesn't Work in Syllabus Tool

Problem: When creating a Syllabus, there is the option to make the syllabus "publicly viewable" which means that you should be able to send a link to the syllabus to people outside the UF system and allow them to see the file. This is not working. Currently, people are still asked to authenticate into the UF system in order to see the file.

Workaround: Place the syllabus file in the Resources and make it publicly viewable. The URL captured from the Resources (Actions > Edit Details > Web address (URL)) site does work as publicly viewable. If you still want the file to be available for students in the Syllabus tool, use the "redirect" option in the Syllabus tool to point to the file in Resources. If you use "redirect" the Syllabus file needs to be an HTML file.

Test & Quizzes

Tests and Quizzes Stuck "In Progress"

Problem: Under certain circumstances, tests can become stuck “In Progress” and never submit. This could happen if the student closed the browser or lost internet connection without hitting submit and never went back to finish. In your list of Published/Inactive tests, if there are any numbers in the “In Progress” column, those tests are stuck. View screen shot

Workaround: You can force the submission of these tests by clicking Select Action beside the test and from the drop-down menu choose Settings. Under the heading “Submissions” click the box beside “Saved assessments will be automatically submitted after the due date passes.” This process runs every morning at 4am, so after that time, stuck tests will be automatically submitted.

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

Problem: If you cut and paste from a text document to create the assessment, the word "null" will be inserted into all the feedback boxes. The word "null" does not appear to students if feedback is enabled, so this isn't technically a "bug."

Workaround: None needed

Status: Under investigation

Problems Presenting in Question Pools Larger Than 100 Questions

Problem: Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.

Workaround: Use smaller number of questions per pool and/or sub pools.

Status: Under investigation.

Audio Recording Questions not Working

Problem: The "Audio Recording" type question does not work. The Audio Recorder will not begin recording.

Workaround: The only workaround available at this time is to require students to create an audio file on their computer and upload it to a "File Upload" type question. This is only practical if you know students have audio recording software.

Facilitators do not See Published Assessments in T&Q (Rare)

Problem: Someone with the Facilitator role may not see the list of published assessments in Tests & Quizzes.

Workaround: Give the user a different role, such as Instructor or Teaching Assistant.

Status: This problem has been resolved for current users, but there are still some courses created on older versions that display this problem. As new courses are created, this problem should disappear.

Multiple Correct Questions and Partial Credit

Problem: Multiple Correct Questions by default take away points for wrong answers. There is no option to change this. While its not exactly a "bug," it is something that should be addressed.

Workaround: If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.

Status: Under investigation

Key Highlights of 1.2.3 Mid Fall Build Implemented 10/24/2010

Unpublished icon is now displayed

Published/attempted quizzes can be edited and auto re-grade possible for some quizzes (if a quiz uses a question pool the edit has to be made to the question pool question and it did not flow into the quiz however stand-alone questions can be edited and regarded)

The confusion caused by adding users with their email ID has been removed, the “Add Participants” only allows one to add users based on their UFID’s or gatorlink usernames