This was the same problem I had. No amount of clicking Full Screen will work. However, I closed the game and opened again, and what I had was Wide Screen, I guess, but still not full screen. Better than small window, but still windowed. I received an e-mail that they were looking to fix it, but I'm finished now.

I just finished the game in a couple minutes over 2 hrs.

The game wasn't bad, the music was appropriate, the puzzles were ok, nothing too challenging, the graphics were fine, some things were hard to find in HOS. The guide was outside with the menu, you have to leave the game to look at it. That was a nusance.

Andrew and Viva have been hard at work to get the kinks out. I thank you all for being patient and hope that the new links are working for you all now. Please do not forget you have to clear your old profiles not just the game.

I don't think I ever had an old profile since I couldn't even get the game to open. But, after following the directions in Andrew's email, I am happy to report that my game is up and running. Now I just need to find the time to try it out! Thanks for all your help, Ana!

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If every 8 year old in the world is taught meditation, we will eliminate violence from the world within one generation. - Dalai Lama

In response to my email to Viva Media (re Norton Security removing the downloaded files) I was sent a new download link this morning - and I'm happy to say it worked fine, the game then installed fine and I am now playing it.

Gave up trying to get it to work on my computer - Vista and AVG, and downloaded it on my husband's computer - Windows 7 and McAfee. Although there was a security query, I managed to over-ride it and it works fine with a full-screen picture. Thanks Ana and Viva, looking forward to playing it

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Been adventure gaming for 30 years - who can remember the Very Big Cave Adventure?

Glad you all seem to be able to play now. GrandmaKate, if you followed the directions in Andrew's email exactly and still unable to run can you please let them know that? In order for them to get their new download service working for all, they need to know what is not working.

Well I guess I should have checked in here. The same thing happened to me. Norton deleted it before I could install it. I turned Norton off and redownloaded and could not get past the verification step.

I then emailed them and today, as I was busy the last few, I downloaded from the new link I was given and Norton said everything was fine. Game downloaded and installed just fine.

I then had a little trouble with activation with the copy/paste thing so just typed it in and whola....I can play the game and it looks like a good one too!!!

Hope everybody can get things all straightened out and play the game also!!

I emailed him this afternoon, haven't got a reply back yet. I expect that they are probably aware of it. I wouldn't be surprised if changing to the non-strategy guide version is the reason why that old profile folder had to be deleted.