218 Customer Ratings

45 Customer Reviews

Very nice staff and the free use of a moving truck is over the top customer care!

Staff

4.7

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Mike

McLean, VA

March 27, 2015

The associates were very nice and helpful. It was easier than expected.

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

4.5 out of 5 stars

By Francis

Springfield, VA

March 5, 2015

We rent from your Alexandria, VA facility on General Green Way and every time I go in the office Brittney always greets me by name and says hello. She is courteous, professional and always does anything she can to help. She deserves some recognition because she is truly outstanding!

Staff

5.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Mary Elise

ALEXANDRIA, VA

February 25, 2015

We thought that the Uncle Bob's team was incredibly friendly, knowledgeable, and helpful.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.1 out of 5 stars

By Leroy

Lorton, VA

February 2, 2015

Parking areas are full of fallen leaves. Would like to see the leaves blown and removed.

Staff

5.0

Cleanliness

3.7

Expectations

3.0

Satisfaction

4.0

Recommend

5.0

2.3 out of 5 stars

By Monica

Arlington, VA

December 30, 2014

It would be nice to have the hallways sweep and mop in the storage area.

Staff

2.5

Cleanliness

2.0

Expectations

2.0

Satisfaction

2.0

Recommend

3.0

4.2 out of 5 stars

By Chris

Cambridge, MA

December 30, 2014

Competent service, good prices, clear communication

Staff

4.2

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.5 out of 5 stars

By David

Arlington, VA

October 29, 2014

Only issue is the unit needs a light bulb, which i haven't brought to the attention of the facility, minor issue.

Staff

5.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.9 out of 5 stars

By John

Alexandria, VA

October 27, 2014

Keep up the good work.

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Andrew

Arlington, VA

October 27, 2014

You should sell shelving units to store items above furniture since it gets hard to stack boxes on, let's say, a Laz-E-Boy

Staff

4.8

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Darnell

Woodbridge, VA

September 26, 2014

Your rep Brittany took her time to be certain everything was explained in a very informative manner and that my needs would be satisfied.

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.7 out of 5 stars

By Audrey

Arlington, VA

September 25, 2014

Office was musty smelling and the storage space had cobwebs. The storage door was nicely and promptly painted after chipped paint covered

Staff

4.0

Cleanliness

2.7

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.2 out of 5 stars

By Susan

Annandale, VA

September 24, 2014

I should have been informed about the hour lunch when I pre arranged my move in date. If I had been paying movers I would have gone elsewhere.

Staff

4.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Boubacar

Silver Spring, MD

September 24, 2014

Keep good work as always Britney and Nicole

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Hilary

Remsen, NY

September 24, 2014

I can't begin to explain the horror me and my husband had with our previous storage place, from bad customer service to skunks in our unit all of our things were ruined. When I spoke to the excellent employee at uncle bobs I instantly had more faith In renting a unit again and the lady who greeted me was phenomenal!!! so nice and full of knowledge thank you so much

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Richard

Alexandria, VA

September 24, 2014

I'm glad I find you guys when I was looking around city for a unit.
Thanks!

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Berkemeyer

Alexandria, VA

September 23, 2014

I'll need your services back in a few months and I'll be back

Staff

4.5

Cleanliness

4.3

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Clifford

Scottsdale, AZ

September 23, 2014

Very easy to communication with desk staff at store #057 and while I cannot remember the names of everyone I called with occasionally they were always polite and helpful. Thanks!

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

3.8 out of 5 stars

By Matt

Alexandria, VA

August 26, 2014

Generally, we like our experience with you. However, small things are irritating, like the fact that the door to the building our unit was in was broken and didn't shut for over a year and there is no electricity to our unit, so the the light fixture in the unit won't work--at least, that's what we were told when we complained.
If I remember correctly, I also can't pay for my unit online, which is ridiculous.

Staff

3.8

Cleanliness

3.3

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

3.7 out of 5 stars

By Mark

Alexandria, VA

August 26, 2014

EB's prices were the lowest...so I did not expect the most convenient nor cleanest place. It was pretty clean, but the convenience (e.g. getting keys for freight elevator access, narrow halls and doors, etc.) was as expected...not great, but not terrible either...just inconvenient.

Staff

3.8

Cleanliness

3.7

Expectations

4.0

Satisfaction

4.0

Recommend

3.0

3.7 out of 5 stars

By Troy

Alexandria, VA

July 25, 2014

I asked about a climate controlled space and was told there are none... Agent never looked in the computer nor did she tell me if any may open up.

Staff

3.7

Cleanliness

4.7

Expectations

3.0

Satisfaction

4.0

Recommend

3.0

5.0 out of 5 stars

By Julianna

Alexandria, VA

July 2, 2014

Even though I was late, the salesperson waited for me! I really appreciate the extra effort that the salesperson did, and her understanding of my inconvenience of being late!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Marina

Alexandria, VA

June 27, 2014

We were unable to get to our storage unit due to an elevator outage. When we informed the office of this, they contacted the corporate office and gave us 1 month free.
This was a pleasant surprise! We will tell everyone we know about Bob's - that is a guarantee!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Patricia

Falls Church, VA

June 23, 2014

The staff were great-helpful, friendly and knowledgable

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Rudi

Alexandria, VA

May 23, 2014

Excellent staff. Always helpful above and beyond..

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Eric

Alexandria, VA

April 24, 2014

every aspect of the customer service was excellent

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Randolph

Washington, DC

April 24, 2014

Limited experience with different storage providers, but most of those we have seen or used were not well-maintained or seemed "iffy", so our expectations for storage providers in general were pretty low.

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Natalina

Arlington, VA

April 24, 2014

The whole experience was straight forward and easy.

Staff

4.3

Cleanliness

4.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Mathew

Washington, DC

March 29, 2014

The moving truck is a great perk. I have already recommended two additional people that are storing with you now. Thank you for your service.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.6 out of 5 stars

By Anonymous

Alexandria, VA

March 23, 2014

The entire time I rented there, the door by the elevator was broken and never shut properly. The elevator was in pretty bad shape with lack of maintenance and required the door to hit you to reopen. Multiple times that could have knocked me over as my hands were full loading items.

Staff

5.0

Cleanliness

3.0

Expectations

3.0

Satisfaction

4.0

Recommend

3.0

4.5 out of 5 stars

By Gloria

Alexandria, VA

February 28, 2014

Often lights are out in the storage areas and there are spider webs everywhere!

Staff

5.0

Cleanliness

4.3

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Stephanie

Alexandria, VA

February 26, 2014

They were extremely helpful and since was a returning client they told me about a discount on got on my unit. I was not expecting that.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

4.2 out of 5 stars

By Michael

Arlington, VA

February 26, 2014

For the past couple years, facility maintenance was not impressive. The elevator I use was broken, doors were bent and didn't operate well. This seems to have been addressed recently, as things seem to have been fixed to the degree that they work now.

Staff

5.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Dennis

Alexandria, VA

February 25, 2014

Extra friendly and good advice. Also, very quickly got me in and out - not rude but to let me get going/moving. Very happy with experience and staff.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Justin

Alexandria, VA

February 25, 2014

Very personable and great service. There were no hidden fees, no red tape that wasn't advertised (even for using the truck), and on one occasion, I improperly locked my unit and was notified; I thought that was fantastic.
I just wish all of my dealings in life were the same as I had when renting the unit!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Anonymous

Nottingham, MD

February 25, 2014

Wish there was hand soap in the bathroom.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Karen

Alexandria, VA

February 25, 2014

Everything is great!

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Amber

Springfeild, VA

February 23, 2014

None, everything is good. I can't think of.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Sarah

Arlington, VA

January 23, 2014

Your employees were the best! I've never known anyone to be so helpful, prompt, and understanding. I appreciate the price and the hours and all that other good stuff, truly, but I'm recommending your facility based on your employees. THANKS A MILLION!!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Joshua

Arlington, VA

December 23, 2013

Brittany is one of the nicest people I have ever met at your storage facility. She always greeted me with a smile and made the process so easy. She deserves major recognition!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Kay

Alexandria, VA

December 23, 2013

The space suited our needs and was reasonably priced. The staff was always very friendly and helpful in a warm and genuine way, rather than at arm's length and institutional. I have happily recommended Uncle Bob's many times.

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Michael

Alexandria, VA

December 4, 2013

I am extremely happy with Bob's and wouldn't think of using a different storage company . keep it up !

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Jeff

Arlington, VA

November 23, 2013

you were great to me. thanks

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Anonymous

Alexanria, VA

October 31, 2013

Just one thing; outside night lighting is inadequate. I'm hefty guy and I'm uncomfortable being there at night/after dark. Motion sensor lights would be helpful.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Beth

Alexandria, VA

October 17, 2013

Have rented units before and everything was as it should have been from previous experience

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Humidity Controlled Storage Units

Dri-guard Humidity controlled storage is designed to protect goods from an extreme rise in humidity levels inside the space, regardless of the outside humidity. Reducing humidity helps protect against mold, mildew and moisture damage to furniture, metal, fabrics and paper.

Extended Access Hours

Even when our office is closed, you can access your space well before and after our office hours! You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

54' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Vehicle/Boat Parking

This facility offers month-to-month rental of parking for cars, trailers, and larger vehicles such as boats and RVs. Some spaces offer covering for protection from the elements - see specific space details for features. For a quick intro to vehicle storage, click here.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Alexandria

Alexandria offers amazing outdoor opportunities with its proximity to biking on the W&OD trail, hiking on the Mount Vernon trail, or kayaking down the Potomac River. Whether you enjoy the outdoors by boat or foot, or prefer outdoor games like golf, you will need a secure place to store your equipment. Our Uncle Bob's Self Storage facility offers units with or without climate or humidity control, to give you options when it comes to protecting your valuables. You will find us located between General Green Way and Stephenson Way.

Serving the Communities of:

Annandale, Springfield, and Newington
22304, 22310, 22151

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!