I checked your site and had some trouble finding the right model, so I called a service rep and she helped me find the correct one. I ordered it one day and to my surprise it was delivered the very next day. I did not pay any shipping for it and was quite surprised. My only problem was I did not have the right screwdriver to replace it, so I called my son and he had one. My husband fixed it in about 5 minutes (or less). It was great service. I will use your service again if I do not need repairs from a service person. Thank you.

The first time the washing machine did this it was due to having pieces of fabric caught up in the pump impeller, they had worked past the plastic screen. I simply removed the fabric and it worked fine.
6 monthes goes by and it started not draining again. I removed the pump motor and impeller to dicover that it was clean, however the impeller had worn so that it was not being driven by the motor. I suspect the impeller was damaged due to the previous WORKOUT it got from being fouled with fabric. I got online, found appliancepartspros.com and ordered the new assembly. very easy to install. I opted to buy the whole assembly rather than just the motor / impeller because it was discribed as being an improved part, glad I did. I was a very simple part swap out.

I ordered the part, which came in two days (yay!), and watched a youtube video on how to replace the part. Now my machine works like a charm! I'm sure I saved a ton of $$ and my husband is so proud of me! (and I gave myself a pat on the back as well!)