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I guess ford was trying to make a couple more bucks by not putting key locks on all doors. Anyway, if you crawl inside and pop the small cover(about 2"x2") off the inside of the hatch where the latch is located you can reach in with a screwdriver and manually move control arms. The lever on the back/far side of assembly is in the locked position, you need to move to the opposite side left or right of it's current position, this will unlock the latch and should allow you to open the door. You mave have to pop acutor arm loose to move it. My problem ended up being the outside cover {license plate frame)seal had been damaged by a ford mechanic, that or it was defective. Water got in and damaged the the lock acuator. Had to replace entire assembly as ford does'nt offer just the acuator. Sealed the outside cover with clear silione.

If your hatch opens by itself with a push of a button, you will have to replace the door open and close motor located in the left rear of car. If your hatch is manual, you will just have to replace the hatch struts.

There should be two hydraulic struts - one on either side of the hatch/tailgate. If these struts have failed, the hatch/talgate will not stay open. Also, since these struts are compressed when the hatch/tailgate is closed, they provide positive lifting pressure when you unlock the hatch, pushing it away slightly from the latching mechanism. Replace the struts, and you should be all set.

HIt the unlatch button twice, sometimes three times. As it was explained to meit has to be tight in the winter so it doesn't fly up in the summer. You could also try cleaning the damper rods on either side of the hatch, and make sure that themounts for them are still tight. It's the nature of the beast.

YES, most likely the struts on the rear hatch door have become weak. YES, you can replace them rather easily. you will need a flat tip srewdriver to pry the old one off and someone or something to hold the door up while snapping the new on into place on each side.