Project and all tasks just disappeared

H

hh

Asked on Aug 28, 2014 - 19:47 UTC

a project with its list has just disappeared from my Todoist desktop. I tried logging into web version and it is missing there to.
Only thing I did was attempt to share with myself (actually was trying to email the list but by mistake went to share).
Any ideas what's u[ and whether restoring is possible?
Thanks.

All responses

David Trey staff

Replied on Aug 28, 2014 - 21:13 UTC

Hello,

Please clarify how exactly did you share it with yourself? With a separate Todoist account or did you try to invite the email address you're already using with Todoist on the same account? And how did this data disappear exactly - when you've entered the email address for sharing, then it was gone? Did you invite someone and then left the project before the invitation was accepted (this would discard the project)?

Unfortunately, without a Todoist Premium account, it's not possible to access the backups and download the file containing the lost data :-(

Regards,
David

H

hh

Replied on Aug 28, 2014 - 21:42 UTC

I entered my email address (to the address I'm already using with
Todoist) thinking the project list would be emailed to that address.
(Rather than what happened which was creating an pending invitation to
myself to share). When I realized that was what happened, I deleted
the pending share.

When I went back to the Project it was gone.

I'm not sure the sharing is related to the project/task disappearing,
however. I just did a test with another project/task list and it
didn't get deleted when the pending share was deleted. Although I did
use a different email account this time as Todoist wasn't letting me
share with my Todoist email this time.

Confused. . .

Brendon Wadey staff

Replied on Aug 29, 2014 - 01:00 UTC

Hi,

So you were sharing with your own email address, but you now tried again with another address and no issues? What were these email addresses?