Problems with in-app purchases

With some apps, you can buy additional content or services within the app. We call these "in-app purchases." Examples include a powerful sword in a game, a key that unlocks more features of a free app, or virtual currency used for purchases.

If your in-app purchase is not showing up, is not working, or won’t download, you can:

Troubleshoot the issue on your own

Check that you have a WiFi or mobile data connection which is active and working. A simple way to do this is by searching the web. Click on this link to search Google for cats. If you see information on cats, your internet connection is probably not the issue.