Desktop Support Specialist (remote)

Desktop Support Specialist (remote)

About this position

About Scrapinghub:
Scrapinghub is a fast growing and diverse technology business turning web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services.

We’re a globally distributed team of over 100 Shubbers working from over 30 countries who are passionate about scraping, web crawling, and data science.

As a new Shubber, you will:
Become part of a self-motivated, progressive, multi-cultural team.
Have the freedom to work from wherever you want.
Have the opportunity to go to conferences and meet with the team from across the globe.
Get the chance to work with cutting-edge open source technologies and tools.

About the Job:
Scrapinghub needs a Desktop Support Specialist who can provide installation, maintenance and support service for Shubbers. You will work with our dynamic team to provide excellent technical support.

Job Responsibilities:

Provide assistance to internal groups in Scrapinghub to troubleshoot and solve issues

Provide world class support for our Shubbers by delighting them in every interaction

Strong customer focus with a mindset for preventing future recurrence of issues

Demonstrate leadership and ability to work independently to resolve technical issues

Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better user end experience