Fractal Audio Support

Firmware & Factory Presets

Firmware and Factory Presets for current and legacy products can be found below, as well as Drivers and Owners' Manuals.

Please see the included "Read Me" or "Release Notes" before installing firmware. Failure to follow any special upgrade instructions may render your product non-functional. Always audition presets after upgrading as new parameters will have been initialized with default values. Also, verify system settings as these may also change.

Support Contact

SALESFor general inquiries please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone 0049 461 1828 066.

TECH SUPPORTFor the fastest response please email a detailed description of your question(s) to This email address is being protected from spambots. You need JavaScript enabled to view it.. Most support questions are answered within several hours.

FORUMThe Axe-Fx user's forum is another valuable resource for users seeking to gain the most out of their Axe-Fx.