If your photo ID is unreadable or expired we will ask for an updated copy.

Selfie video, Video Call or Meeting

We need to check our customers match the identity documents they provide. This can be done by recording a selfie video in your Private Box account, having a video call with us, or by visiting our office in Wellington, New Zealand.

Providing certified copies of documents

From time to time we require certified copies of documents. This is usually if we are unable to meet you, or the document is not in English or from certain regions.

An authorised notary certifies copies of your ID (both a Photo ID and residential address). We will need to contact your notary to confirm this happened - so please use someone who is contactable and speaks English. It will also be a great help if you can please provide the contact details of your notary.