My scanner will not "save as" or "scan to". It is an HP 5400c. It gives me an error message and then shuts the program down for me to restart it again. The print function works. I uninstalled another

My scanner will not "save as" or "scan to". It is an HP 5400c. It gives me an error message and then shuts the program down for me to restart it again. The print function works. I uninstalled another program that I added not too long ago. Any advice?
Thank you.
Please advise if you can.

1 Answer

Ok try this and if does not work, call HP and they should send you a replacement. ONLY TRY MY SOLUTION if you have the software to reinstall your scanner.

Go to my computer right click and go to properties, go to hardware, device manager, and find your scanner in the list should be under imaging devices. Click on it once you find it and click unistall. Let it unistall

REBOOT and reinstall with the software. And then try it.

You can also have it install it by going back to device manager right click on your computer name and scan for hardware changes

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Install the latest drivers from the website. To download:
1 Go to hp.com
2 Click on Support and Drives
3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One
4 Hit go
5 Choose your operating system
6 Hit Next
7 Click on the link that says Driver - Product Installation Software
8 Save it to your desktop
But before Installing the Software, use the Disc that came with the printer so you can do an L3_Uninstall first.

To go for an L3_Uninstall:
1 Go to My Computer (XP), Computer (Vista and Win7)
2 Right Click on the Driver CD, The one that has the HP Logo
3 Open Util
4 Open CCC
5 Double Click on the icon that says Uninstall_L3
The Uninstall will prompt you to restart the computer once it's done. After doing so, Install the newly downloaded software.
Try scanning again, I hope this worked. :)

this is a scanner problem that can be associated with the scanner lock under the scanner bed. make sure the lock is in the 'unlocked' position. it is easy to move this when lifting the scanner bed to reload the ink blocks. if this does not solve the problem you may have to replace the scanner assembly. hope this helps.

This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

NVRAM INIT1. Turn off the all-in-one2. Press and hold down the * and enter buttons. 3. Continue to hold down the buttons while you turn on the all-in-one. Hold the buttons throughout the entire power-on sequence.4. When Permanent Storage Init. appears on the control-panel display, release the buttons.5. Allow the all-in-one to return to Ready before using it. storage init. appears, and then release the buttons.

Make sure that your firewall program is shut down before installing the programs. I have hp program on mine and after I shut down my firewall it went through. Try downloading the latest software from www.hp.com

sounds like a faulty scanning head to me......
when images are scanned they are normally imaged in 3 colours red blue and green these are then combined to give a full colour scan. sounds like you are only getting the blue pass.

not alot that can be done here, if it is in warranty (check with manufacturer for duration of warranty as sometimes this can be more than a year) they should repair or replace this for you

following this link i've found resetting instructions for this scanner:

1.. Disconnect the USB cable and the power cable from thescanner. Make sure the power cable is still connected to thepower source.2.. Press the Scan and Email buttons at the same time, whileplugging the power cable back into the scanner. The scanner willenter a Demo Mode.3.. Press the Cancel button on the scanner to start the test.4.. To end the test, disconnect and reconnect the power cablewithout holding the buttons down.

I've had exactly the same problem with my scanjet 5400c (blue distorted images) but after resetting the scanner (see instuctions posted above) the problem was fixed