Wipe with a soft, dry cloth. Do not use harsh abrasives or household cleaners as they may damage the finish. The marble surface is not treated. Marble is porous and can stain, particularly with dark liquids. Wipe spills immediately.

Shipping + Returns

UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMS

Our Flat Rate Delivery fees are based on where you live, not how much you buy. With Unlimited Flat Rate Delivery, an unlimited number of eligible furniture and select oversized items can be delivered for a single flat rate.

All of our Flat Rate items include our premium White Glove Service—at no extra charge—for oversized furniture and select fragile items. With White Glove, your order is brought into your home by a skilled delivery team on a pre-scheduled date, unpacked in the room of your choice and fully assembled, but not installed*. All packaging materials are removed upon completion.

DISTANCE

FLAT RATE FEE
order total up to $999

FLAT RATE FEE
order total $999.01 + over

Local (0–99 miles)

$139

$239

Regional (100–199 miles)

$199

$299

National (200 miles + up)

$299

$399

SHIPPING + DELIVERY SPECIFICATIONS

TYPE OF ITEM

ESTIMATED ARRIVAL

In-Stock

7–10 days (metropolitan area)**
2–3 weeks (all other areas)

Quick Ship

2–4 weeks

Made-to-Order

8–12 weeks

Backordered

Will ship once it is back in stock, at no extra charge

Flat Rate delivery is by appointment Tuesday – Saturday in most major metropolitan areas**, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window). Available in the contiguous 48 states only.

You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made-to-Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.

How to return:

Return to Stores: You can return most non-furniture items to your local west elm store for free.

UPS: For items under 70 lbs, you can print a return label from our Returns Policy page and bring to a UPS location.

For furniture and other oversized items that are not Made-to-Order, please contact our customer service department at 1.888.922.4119.

Compact and lightweight, our Roar + Rabbit Geo Ottoman defines multifaceted—it easily transitions from ottoman to entryway bench to coffee table when topped with a tray. (Hint: arrange it next to the smaller version for a modern living room set up). This contract-grade item is manufactured to meet the demands ...

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Prices and promotions may vary in stores. We make every effort to give you current product availability information, but our store inventory is always changing so an item's availability cannot be guaranteed.