Case parties should always attempt to address concerns with their
caseworker first. If that is not successful, speak with the assigned
supervisor, and then, if necessary, the appropriate section manager.
In the event that an issue is not satisfactorily resolved by this
point, you are encouraged to contact the agency’s Complaint
Resolution office.

In addition to working with other state officials, Complaint Resolution
thoroughly reviews case handling or personnel related complaints from case
parties that cannot be resolved within the section. Contacting Complaint
Resolution is not a substitute for working with the caseworker, supervisor
and manager. Therefore, please keep in mind that any issue not addressed
through this process will be referred back to the section manager for
response.

While Complaint Resolution will try to work with you towards a
satisfactory result, we cannot bypass regulatory or statutory
requirements. We must still ensure that all federal and state laws are
followed and any applicable court decisions adhered to.

If working through your assigned caseworker, supervisor and manager has
been unsuccessful, please contact us at
dor.cssd.complaintresolution@alaska.gov.
You should anticipate a response within three business days.