tag:userecho.com,2018-03-20:/feeds/topics/en//UserEcho2018-03-19T20:03:05+00:00tag:feedback.userecho.com,2018-03-19:/en/knowledge-bases/10/articles/13456-stride-integration/2018-03-19T20:03:05+00:002018-03-19T20:03:05+00:00Stride integration [news] <p>UserEcho can send notifications about all events to the <strong>Stride</strong> channel. Here's how to setup Stride integration:</p><p><br></p><p>Sign into UserEcho Admin settings interface. Click "<strong>Integrations-&gt;Other</strong>" and then "<strong>Stride</strong>"<br>Click on the "+Add trigger" button.<br>You'll be presented with a few dialog. Here's how to fill them out:</p><p><br></p><h4></h4><h4>Stride Room URL and token</h4><p>Sign in into your Stride account, open corresponding room.</p><p><br></p><ol><li>Open the “Apps” sidebar</li><li>Click “+”</li><li>Click “Connect your own app”</li><li>Follow the prompts in the “API token” tab</li></ol><p>This gives you an access token and URL for this room.</p><p>Fill in required fields on the UserEcho settings side with corresponding data.</p><p><br></p><h4>Testing integration</h4><p>To test integration click </p><p><br></p><p><img src="/s/attachments/1/10/1/1ab00b0c08f08e8dce8f462e4ec99cb6.png"><br></p><p><br></p><p>button near corresponding trigger. UserEcho will try to connect to Stride and post test message to your chat room.</p><p><br></p><p>If it will success, UserEcho will activate your Stride integration and you will see green label "Enabled" under Integration status section.<br></p><br/><br/>suggested by: Sergey StukovSergey Stukovhttp://feedback.userecho.com/users/1-sergey-stukov/topics/tag:feedback.userecho.com,2018-03-19:/communities/1/topics/13419-side-module-to-show-articles-of-current-kb-category/2018-03-19T19:18:52+00:002018-03-19T19:18:52+00:00Side module to show articles of current KB category [ideas] [completed]<p>Can we have a side module to show articles of the current knowledge base category when reading a KB article?</p><p><br></p><p>For example, I often use my KB for tutorials (step by step). The knowledgebase is called "Tutorials" and each tutorial is a category. I would like my users to be able to navigate across the parts of the tutorial from the sidebar.</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello,</p><p>We've added such module to your KB's</p><p><a href="https://support.ludiq.io/knowledge-bases/4/articles/131-configuration">https://support.ludiq.io/knowledge-bases/4/articles/131-configuration</a></p><p>Seems like you need to configure your CSS for the module.</p><img src="/s/attachments/1/1/2/84eaf644e31a3b20d1f712a7dd6c7d7c.png">lazlohttp://feedback.userecho.com/users/20827-lazlo/topics/tag:feedback.userecho.com,2018-03-19:/communities/7/topics/13443-kak-popast-v-tiketyi-na-mobilnoj-versii/2018-03-19T16:33:18+00:002018-03-19T16:33:18+00:00Как попасть в Тикеты на мобильной версии? [questions] [answered]<p>Как попасть в раздел приватных сообщений (Тикеты) на мобильной версии? <br></p><p>В топ-баре все меню скрыты, в слайд-баре только на Форум и Базу знаний попасть можно через ссылки на виджете, а ссылки на раздел Тикеты вообще нигде нет.<br></p><br/><br/> Voo replied:<br/><p>Да, через CSS все можно поправить. </p><p><br></p><p>Правда мне показалось удобнее через Встроенный JS, может кому еще пригодится:</p><pre>&lt;script&gt;initqueue.push(function() { // всегда отображаем иконки в топ-баре $('.navbar-tickets span').removeClass( 'hidden-md hidden-sm' ); $('.navbar-brand span').addClass( 'hidden-xs' ); $('.nav.navbar-nav').removeClass( 'hidden-xs' ); // вариант добавления своего меню в топ-бар $('&lt;li&gt;&lt;a href="http://mysite.com"&gt;&lt;i class="fa fa-globe"&gt;&lt;/i&gt;&lt;span class="hidden-xs"&gt; WEB site&lt;/span&gt;&lt;/a&gt;&lt;/li&gt;').appendTo('.nav.navbar-nav');});&lt;/script&gt;</pre>Voohttp://feedback.userecho.com/users/20850-voo/topics/tag:feedback.userecho.com,2018-03-19:/communities/7/topics/13450-povtornaya-initsializatsiya-vidzheta/2018-03-19T14:58:57+00:002018-03-19T14:58:57+00:00Повторная инициализация виджета [questions] [answered]<p>Есть необходимость повторно инициализировать виджет в процессе работы нашего WEB приложения, по нескольким причинам:</p><p><br></p><p>1. Наша система работает без обновления страниц. Есть модуль Авторизации на котором используем виджет «с ушком», но после успешного входа хотелось бы ушко скрыть и перехватить управление на свой интерфейс. Использовать стили можно, но не вариант по причинам, описанным ниже.</p><p><br></p><p>2. Используем SSO для перекрестной авторизации. При построении токена есть такой параметр как срок действия (expires). Наша система может оставаться включенной у клиента сутками, т.е. угадать какой нужен срок действия токена сложно, кому час, а кому неделя. В любом случае генерировать SSO токены с большим сроком действия не правильно. <br>- Правильно их периодически обновлять и отправлять клиенту. Но для использования нового токена на клиенте надо заново инициализировать виджет. <br>- Или подскажите название свойства, в котором надо хранить свежий токен.</p><p><br></p><p>3. Оператор в чате не всегда присутствует. Но когда он on-line надо на клиенте показать кнопку ЧАТ без перегрузки страницы. Реализовать на клиенте периодическую проверку просто, только вот как переинициализировать виджет, когда оператор появился on-line?<br>Или может есть встроенный метод, которым можно проверять/включат/выключать чат.</p><p><br></p><p>PS<br>Дополнительный вопрос по SSO авторизации. После успешной авторизации на странице профиля клиента есть специальный раздел:<br> </p><img src="/s/attachments/1/7/20850/dba9c4a780c478ccb42cb8cc06b2e072.jpg"><p><br>Какой параметр и в каком формате надо передать виджету, чтобы заполнить поле Project? Там вроде ссылка должна быть?</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Здравствуйте,</p><p>Причины и цели понятны.<br></p><p><br></p><p>Вот как вариант кусочек кода, который мы давали другим клиентам. Из него, думаем, Вы сомжете понять как лучше поступить.</p><pre>&lt;script language="javascript"&gt;function openWidget(forum_id){ _ues['forum'] = forum_id; UE.Dialog.preloaded = false; UE.Dialog.socket = null; UE.Widget.init(_ues); UE.Popin.show();}&lt;/script&gt;&lt;a href="#" onclick="openWidget('1')"&gt;open 1&lt;/a&gt;</pre><p><br></p><p>Обратите внимание, в Вашем вариант наверно правильнее изначально вообще не показывать виджет (само ушко, скрыть настройками виджета). Далее, когда нудно показать пользователю дергать отпределенный метод. В нем же генерить SSO, добавлять и показывать.</p><p><br></p><blockquote>Дополнительный вопрос по SSO авторизации. После успешной авторизации на странице профиля клиента есть специальный раздел:<span></span><br></blockquote><p><br></p><p>Никак, сейчас вообще уберем эту колонку. Она просто осталась исторически, когда пользователь был один на всех проектах. Сейчас пользователи в проектах различаются.</p>Voohttp://feedback.userecho.com/users/20850-voo/topics/tag:feedback.userecho.com,2018-03-19:/communities/7/topics/12336-2-formyi-na-sajte/2018-03-19T14:54:51+00:002018-03-19T14:54:51+00:002 формы на сайте [questions] [answered]<p>Добрый день. А как сделать вызов формы по клику(скрытое ушко у Вас называется) и флэтом лежащую форуму? </p><p>Там переменная одна _ues, пытался переименовать ue и вставить второй раз скрипт - не вышло.</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Здравствуйте,</p><p>В целом наш виджет на данный момент не поддерживает двойную вставку. Но, как Вариант можете попродовать что-то подобное.</p><p>Вставить встроенный виджет. А на клик по линку вставить код из этого примера:</p><pre>&lt;script language="javascript"&gt;function openWidget(forum_id){ _ues['forum'] = forum_id; UE.Dialog.preloaded = false; UE.Dialog.socket = null; UE.Widget.init(_ues); UE.Popin.show();}&lt;/script&gt;&lt;a href="#" onclick="openWidget('1')"&gt;open 1&lt;/a&gt;&lt;br&gt;&lt;a href="#" onclick="openWidget('2')"&gt;open 2&lt;/a&gt;</pre>onlycjhttp://feedback.userecho.com/users/20043-onlycj/topics/tag:feedback.userecho.com,2018-03-19:/communities/7/topics/13442-perevod-sobstvennogo-soobscheniya/2018-03-19T14:48:27+00:002018-03-19T14:48:27+00:00Перевод собственного сообщения [ideas] [under review]<p>Дать возможность пользователям переводить свои сообщения на другие языки самостоятельно.</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Спасибо за идею, но не думаем, что опция будет популярной. Объясним почему.</p><p><br></p><p>Мультиязычные сообщения на форумах вообще не пользуются популярностью и из-за отсутствия своевременного перевода приводят к беспорядку на форуме. В связи с этим мы рекомендуем заводить отдельные форумы для каждого языка (так мы используем свое сообщество).</p><p><br></p><p>Для базы знаний мудбтиязычность подходит идеально, так как база знаний поддерживается агентами поддержки и статьи переводятся до публикации. Но, здесь это опция не нужна именно по этой причине (перевод делается агентами поддержки).</p><p><br></p><p>Мы не думаем, что пользователи реально будут делать переводы (к тому же правильные). Если Вам нужно это для какого-то частного случая (например, пользователи что-то предлагают, что Вы потом оформляете в базу знаний), то пользователи могут писать оригинал и перевод в самом топике, а Вы потом разносить.</p><p><br></p><p>Пока оставим на рассмотрении.</p>Voohttp://feedback.userecho.com/users/20850-voo/topics/tag:feedback.userecho.com,2018-03-19:/communities/1/topics/13438-auto-reload-of-topic-in-agent-interface-while-editing-a-response-is-critically-disruptive/2018-03-19T14:36:51+00:002018-03-19T14:36:51+00:00Auto reload of Topic in Agent Interface while editing a response is critically disruptive. [bugs] [planned]<p>For some reason, I frequently get the "This topic has changed, we have reloaded it for you." message right while I am composing a response in the editor.</p><p><br></p><p>This has multiple negative side-effects:</p><ul><li>The cursor moves to the top of the edit window and any buffered text is thus input in the wrong place, garbling the input.</li><li>The response loses its <strong><em>threaded<span id="redactor-inline-breakpoint"></span></em><span id="redactor-inline-breakpoint"></span></strong> position: i.e., it becomes a first-level response, instead of being nested inline where it was initiated.</li></ul><p>Please provide an option to disable the "auto refresh" while any editing is taking place.</p><p><em><br></em></p><p><strong><em>Thank-you.</em></strong></p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello Terry,</p><p><br></p><p>We will do our best to improve this part. <br></p><p>Thank you for your report.</p>Terry Gauchathttp://feedback.userecho.com/users/17583-terry-gauchat/topics/tag:feedback.userecho.com,2018-03-19:/communities/1/topics/12599-is-there-a-way-to-insert-custom-nav-buttons-or-links-in-the-header/2018-03-19T14:35:33+00:002018-03-19T14:35:33+00:00Is there a way to insert custom nav buttons or links in the header? [ideas] [completed]<p>I wanted to add a link back to my site next to the logo in the header. Is this something that is possible?<br></p><br/><br/> Voo replied:<br/><p>I think now the more complete code below:</p><pre>$('&lt;li&gt;&lt;a href="http://yoursite.com"&gt;&lt;i class="fa fa-globe"&gt;&lt;/i&gt;&lt;span class="hidden-xs"&gt; WEB site&lt;/span&gt;&lt;/a&gt;&lt;/li&gt;').appendTo('.nav.navbar-nav');<br></pre>Harry J.http://feedback.userecho.com/users/19961-harry-j/topics/tag:feedback.userecho.com,2018-03-16:/communities/7/topics/13435-integratsiya-so-stride-httpswwwstridecom/2018-03-16T14:41:01+00:002018-03-16T14:41:01+00:00Интеграция со stride (https://www.stride.com/) [ideas] [planned]<p>atlassian переходит с HipChat на Stride.</p><p>Есть ли возможность интегрироваться со Stride? И если есть то как?</p><br/><br/> Sergey Stukov replied:<br/><p>Добрый день, мы посмотрели возможность интеграции со Stride</p><p>По схеме аналогичной HipChat, предварительный прогноз добавим интеграцию в этом месяце</p><p><br></p><p><br></p>Вячеслав Шинкаревhttp://feedback.userecho.com/users/20842-vyacheslav-shinkarev/topics/tag:feedback.userecho.com,2018-03-15:/communities/1/topics/13427-receiving-notifications-for-private-messages/2018-03-15T14:42:05+00:002018-03-15T14:42:05+00:00Receiving notifications for private messages [questions] [answered]<p>Hi, <br>I noticed that I do not receive the "usual email" notifying that a new message has been written in my Project forum if this message has been sent as "private". I guess this happens because the private message goes directly to the helpdesk address. <br></p><p>I cannot understand how to custom email addresses. In particular, I do not understand how to: </p><p>1. To <b>configure SPF</b> add TXT record as described in the domain settings (once per domain). <br>2. To <b>configure DKIM</b> add two CNAME records as described in the domain settings (once per domain). <br><br></p><p>Could you help ?</p><p><br></p><br/><br/> Sergey Stukov replied:<br/><p>Welcome!</p>Chiarahttp://feedback.userecho.com/users/20756-chiara/topics/tag:feedback.userecho.com,2018-03-15:/communities/1/topics/13430-auto-assign-performer/2018-03-15T14:07:06+00:002018-03-15T14:07:06+00:00Auto assign performer [questions] [answered]<p>Is it possible to assign a performer automatically to all the private messages or all the messages in a given forum/cathegory? </p><br/><br/> Sergey Stukov replied:<br/><p>Hello Chiara,</p><p><br></p><p>We are actually work in this direction. We have done some parts of this task already but still not ready to release it. Will do our best to finish it soon and you will be added for a beta-test.</p><p><br></p><p>But in your case you will receive notification even without assignment as we answered in your another question.</p><p><br></p><p>Also note, assignment helps in situation when company has more than one agent.</p>Chiarahttp://feedback.userecho.com/users/20756-chiara/topics/tag:feedback.userecho.com,2018-03-14:/communities/1/topics/13418-topic-type-url-or-filter-url/2018-03-14T00:23:57+00:002018-03-14T00:23:57+00:00Topic Type URL (or filter URL) [ideas] [completed]<p>Is there a way to link permanently to a topic type?</p><p>For example, I would like to link to all "Bugs" on my community. Or all "Ideas". So that when the user loads the page, the appropriate tab/filter is already applied. Changing the filters from the interface does not change the URL in my browser, so I don't know what to link to.</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello,</p><p>Yes, you are able to make such URL. Just add GET parameter "type" with ID of topic type you would like to filter to. Here is an example:</p><p><a href="https://support.ludiq.io/communities/5-bolt?type=10">https://support.ludiq.io/communities/5-bolt?type=10</a><br></p><p>Where 10 is the "Bug" type ID. </p>lazlohttp://feedback.userecho.com/users/20827-lazlo/topics/tag:feedback.userecho.com,2018-03-09:/communities/1/topics/13390-post-reply-for-user/2018-03-09T02:48:27+00:002018-03-09T02:48:27+00:00Post reply for user [questions] [under review]<p>We have an existing ticket for a client. Annoyingly, they have sent an update to the ticket to my personal phone by SMS.</p><p><br></p><p>How do I add that message as a reply on the original ticket showing it as being from the user? I can only see how to reply as me.</p><br/><br/> Richard Sawyer replied:<br/><p>That is correct. Just as in the scenario above, often users will give input that belongs to an existing ticket via a different medium e.g. sms, email, phone call etc. It'd be useful for us to update the ticket for them to keep the thread in one place.</p>Richard Sawyerhttp://feedback.userecho.com/users/2914-richard-sawyer/topics/tag:feedback.userecho.com,2018-03-08:/communities/1/topics/13396-just-an-awesome-job/2018-03-08T17:15:51+00:002018-03-08T17:15:51+00:00Just an awesome Job! [praises] [thanks]<p>Working with Vladimir and Sergey has been wonderful. I am the Technical Account Manager at BoldGrid, and while we did run into a few bumps getting the feedback portal set up, they worked hard to get everything working for us, and I am truly appreciative of their efforts. They evevn implemented a new feature to allow us to use it in a custom way! We now have a terrific feedback system, with plenty of confidence in the team that runs it. I cant thank you guys enough!<br></p><br/><br/> Vladimir Mullagaliyev replied:<br/>Harry J.http://feedback.userecho.com/users/19961-harry-j/topics/tag:feedback.userecho.com,2018-03-07:/communities/1/topics/13385-alias-to-an-article/2018-03-07T16:14:41+00:002018-03-07T16:14:41+00:00Alias to an article [questions] [answered]<p>Hi,<br><br>I have an article in the knoledge base with address like <em><strong>domainname.userecho.com/knowledge-bases/2/articles/some_very_long_article_name</strong></em>. Is there a way to create an alias for it, f.e. <em><strong>domainname.userecho.com/article_alias</strong></em>?</p><p><br></p><p>Thank you.</p><br/><br/> unknown220v replied:<br/><p>Thanks, that is what I was looking for.</p>unknown220vhttp://feedback.userecho.com/users/20796-unknown220v/topics/tag:feedback.userecho.com,2018-03-07:/communities/1/topics/9548-how-can-i-turn-on-voting-counter/2018-03-07T15:30:50+00:002018-03-07T15:30:50+00:00How can I turn on voting counter [questions] [answered]<p>How to turn this voting counter ?<span class="redactor-invisible-space"><img src="http://feedback.userecho.com/s/attachments/1/10/1/e0db94d2c3ce4d9f6fb6971a3ecef888.png"><br></span> </p><br/><br/> Sergey Stukov replied:<br/><p>You can control your voting settings here </p><p><a href="https://homenewtab.userecho.com/settings/feedback/1/setup/">https://homenewtab.userecho.com/settings/feedback/1/setup/</a></p><p><br></p><img src="/s/attachments/1/1/1/993a2304807f437a5e8092dbf28cabf3.png">Rafal Wasilhttp://feedback.userecho.com/users/17823-rafal-wasil/topics/tag:feedback.userecho.com,2018-03-04:/en/knowledge-bases/10/articles/7909-how-to-use-template-tags-in-email-templates/2018-03-04T18:19:52+00:002018-03-04T18:19:52+00:00How to use template tags in email templates [news] <p></p><p>Available in service plans:<strong> Advanced</strong>, <strong>Universal</strong></p><p><strong><br></strong>Template tags help to build your template. They add some prepared code to save time and simplify your template.</p><p><br>Syntax: <strong>{% template_tag_name arg_1 arg_2 ... %}</strong></p><p><br>Find out below all available template tags. Please pay attention that some of them <strong>Required in some templates</strong>!</p><p><br></p><h3>Common template tags</h3><p><strong>1. {% if %} ... {% else %} ... {% endif %}</strong> - Not required. Use this tag if you want to add some logic to your template. Example:</p><p><br></p><p></p><pre>{% if notification.is_reply_allowed == True %}Reply{% else %}Do not reply{% endif %}</pre><strong></strong><p><strong>2. {% for %} ... {% empty %} ... {% endfor %}</strong> - Not required. Use this tag if you want to add some cycle to your template. Example:</p><p><br></p><pre>{% for agent in notification.agents %}&lt;br&gt;{{agent.name}}{% empty %}No agents{% endfor %}</pre><strong></strong><p><br></p><h3>Template tags for "Base" template only!<strong></strong></h3><strong>1. {% ue_notification_styles</strong><strong> %}</strong> - Not required. Add our prepared styles for HTML email templates. You can use our styles or add you own.<p><br></p><pre>&lt;style&gt;... UserEcho prepared stiles for email templates ...&lt;/style&gt;</pre><strong></strong><strong><br>2. {% ue_delimiter %}</strong> - <strong>Required in "Base" template!</strong> Add special line to separate user replied text.<strong></strong><p><br></p><pre>### Please type your reply above this line ###</pre><strong><br>3. {% ue_content %}</strong> - <strong>Required in "Base" template!</strong> Mark a place in the "Base" template where to add the notification text.<br><strong><br>4. {% ue_unsubscribe %}</strong> - <strong>Required in "Base" template!</strong> Add a text how to unsubscribe from notification.<br>Available optional parameter:<ul><li> url_only - return url only. You are able to use our url and add your own text.</li></ul><p>Examples:</p><ul><li><span class="redactor-invisible-space">{% ue_unsubscribe %}</span></li><li><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space">{% <span class="redactor-invisible-space">ue_unsubscribe</span> url_only=True %}</span></span></span></li></ul><strong>5. {% ue_delivered_by</strong><strong> %}</strong> - <strong>Required in "Base" template if your project doesn't have a "white-label" option!</strong> Add a text how to unsubscribe from notification.<span class="redactor-invisible-space"><br><span class="redactor-invisible-space">Available optional parameter:</span></span><ul><li> url_only - return url only. You are able to use our url and add your own text.</li></ul><span class="redactor-invisible-space">Examples:<br></span><ul><li><span class="redactor-invisible-space">{% ue_delivered_by %}</span></li><li><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space">{% <span class="redactor-invisible-space">ue_delivered_by</span> url_only=True</span> %}</span></span></li></ul><h3><strong><h3>Other template tags</h3></strong></h3><strong>1. </strong><strong>{% ue_satisfaction %}</strong> - <strong>Recommended </strong><strong>in "New comment/status" template! Cannot be used in other templates!</strong> Add a satisfaction module to the email. Ask user if he was satisfied with this support service.<br><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space">Available optional parameter:</span></span></span><ul><li> satisfied_url_only - return url only. You are able to use our url and add your own text.</li><li>unsatisfied_url_only - return url only. You are able to use our url and add your own text.</li></ul><span class="redactor-invisible-space">Examples:<br></span><ul><li><span class="redactor-invisible-space">{% ue_satisfaction %}</span></li><li><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space">{% <span class="redactor-invisible-space">ue_satisfaction </span>satisfied_url_only=True</span> %}</span></span></li><li><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space">{% <span class="redactor-invisible-space">ue_satisfaction</span> unsatisfied_url_only=True</span> %}</span></span></span></span></li></ul><strong></strong><strong>2. </strong><strong>{% ue_notification_frame %}</strong> - Not required. Easy decoration style for email templates. Add a table to your notification with passed data.<p><br><img src="/s/attachments/1/10/2/1897e93820b9d1fd641b50e825dd2790.png"></p><p><br>Available optional parameters:<br></p><ul><li> label - label for a top line</li><li>label_url - url for a top line</li><li>header - bold text in common block</li><li>text - regular text in common block</li></ul>Examples:<ul><li>{% ue_notification_frame %}</li><li><span class="redactor-invisible-space"><span class="redactor-invisible-space">{% ue_notification_frame label="UserEcho" label_url="<a href="http://userecho.com">http://userecho.com</a>" %}</span></span></li><li><span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space">{% ue_notification_frame label=notification.topic.header label_url = notification.url %}</span></span></span></li></ul><p><strong>3. </strong><strong>{% ue_default_template %}</strong> - <strong>add default template for this type of message. </strong>This is very helpful if you add some if-else conditions to create a custom template for specific situations and want to show default template for another situations.<span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space"></span></span></span><span class="redactor-invisible-space"> The tag doesn't have any additional parameters.<br></span></p><p><span class="redactor-invisible-space">Example:</span><br><span class="redactor-invisible-space"></span></p><ul><li><span class="redactor-invisible-space">{% ue_default_template %}<span class="redactor-invisible-space"><span class="redactor-invisible-space"><span class="redactor-invisible-space"></span></span></span></span></li></ul><strong></strong><strong></strong><p><br></p><ul></ul><br/><br/> Kim Oun replied:<br/><p><a href="https://feedback.userecho.com/en/knowledge-bases/10/articles/13157-using-custom-email-addresses-to-build-your-brand-identity#">https://feedback.userecho.com/en/knowledge-bases/10/articles/13157-using-custom-email-addresses-to-build-your-brand-identity#</a></p><p><br></p>Vladimir Mullagaliyevhttp://feedback.userecho.com/users/2-vladimir-mullagaliyev/topics/tag:feedback.userecho.com,2018-03-03:/communities/7/topics/13357-kak-sdelat-raznyie-tekst-v-blokah/2018-03-03T17:19:49+00:002018-03-03T17:19:49+00:00Как сделать разные текст в блоках? [ideas] [completed]<p>как сделать чтобы текст отличался на ДАШБОАРД странице и на странице "список топиков"</p><p><br></p><p>раздел указан на картинке ниже</p><p><br></p><img src="/s/attachments/1/7/0/1dd16583c8aeb17d9992e5abeade56a3.png"><img src="/s/attachments/1/7/0/6e9d5e3fe52d7555f3a70132e82968f2.png"><p><br></p><br/><br/> Sergey Stukov replied:<br/><p>Добрый день, по умолчанию на дашборде и на списке топиков используется один и тот же блок поиска.</p><p><br></p><p>Что сделать надпись персональными.</p><p>Зайдите на закладку списко топиков.</p><p>Нажмите на кнопку [+Добавить модуль] справа вверху и добавьте модуль поиск и добавление</p><p><br></p><img height="373" src="/s/attachments/1/7/1/2a9aac64b13a630acd44b8b456fc3fcc.png" style="width: 657px; height: 373px;" width="657"><p>Теперь в нем можете задать нужный вам текст а старый удалить.</p><p><br></p><p>Если не будет получаться, напишите текст в этом тикете и мы поможем вставить.</p><p><br></p><p><br></p>Alexhttp://feedback.userecho.com/users/20648-alex/topics/tag:feedback.userecho.com,2018-02-28:/en/knowledge-bases/10/articles/7893-manage-support-emails-from-your-inbox/2018-02-28T21:27:01+00:002018-02-28T21:27:01+00:00Manage support emails from your inbox [news] UserEcho gives you ability to manage tickets directly from your inbox.<br><h4>Update tickets from email</h4>Just reply to the new ticket notification and your reply will be added to ticket as comment.<br><br><h4>Forward any email to UserEcho</h4>Did a customer send a question to your personal email? Forward it to UserEcho to instantly create a ticket, and manage all of your support requests in the same system.<br><br><h4>Ability to leave private comments from email</h4>Forward notification regarding existing ticket activity to your support address that managed by UserEcho, your reply will be added as a private comment for your staff.<br><br/><br/> Vladimir Mullagaliyev replied:<br/><p>So, you have an ability to a add a private comment when you forward a new request from castomer to your Helpdesk.</p><p>Also we've added an ability to add a private comment when you FORWARD (not reply) notification to you helpdesc email (e.g. support@earthsoft.userecho.com).</p><p>If we will recognize the topic and you are support agent the comment will be added as a private.</p><img src="/s/attachments/1/10/2/83e6bfb6038bc2ba1e907e58369781c3.png"><p><br></p>Sergey Stukovhttp://feedback.userecho.com/users/1-sergey-stukov/topics/tag:feedback.userecho.com,2018-02-28:/communities/2/topics/13339-google-launches-native-g-suite-application-for-userecho/2018-02-28T18:25:47+00:002018-02-28T18:25:47+00:00Google Launches native G Suite application for UserEcho [news] <p>Log in to UserEcho directly from your G Suite Dashboard, this helps you easily access your favorite Apps all in one place.</p><p><br></p><img src="/s/attachments/1/2/1/a1216c17b086b3e7be6b963fe0947fc2.jpg"><p><br></p><p><b>Detailed instructions from Google how to setup integration with UserEcho and G Suite</b></p><p><a href="https://support.google.com/a/answer/7649453?hl=en&amp;ref_topic=6304952">https://support.google.com/a/answer/7649453?hl=en&amp;ref_topic=6304952</a></p><p><br></p><p><b>Official Google press release</b></p><p><a href="https://gsuiteupdates.googleblog.com/2018/02/twelve-third-party-applications-added.html">https://gsuiteupdates.googleblog.com/2018/02/twelve-third-party-applications-added.html</a></p><p><br></p><p>Google now offers a lot of pre-integrated SAML applications, including UserEcho. SAML, an industry standard for Single Sign-On (SSO), gives you more control over the accounts that your employees create. </p><p><br></p><p>Large enterprises often use SAML to:</p><ul><li><p>Better secure the company’s information from front-door security breaches.</p></li><li><p>Set up security policies to ensure stronger passwords.</p></li><li><p>Decrease IT costs associated with forgotten passwords.</p></li><li><p>Retain access to important documents when an employee leaves.</p></li></ul><p>SAML also increases convenience for your end users—they can use existing credentials and receive the apps they need without setting up another account.</p><p> </p><p>Secure your accounts—install UserEcho through the SAML Apps Catalog today!</p><br/><br/>suggested by: Sergey StukovSergey Stukovhttp://feedback.userecho.com/users/1-sergey-stukov/topics/tag:feedback.userecho.com,2018-02-28:/communities/1/topics/13333-default-comment-visibility/2018-02-28T16:37:59+00:002018-02-28T16:37:59+00:00Default comment visibility? [questions] [under review]<p>When a support agent is making a comment/reply to a topic, the default visibility is public. You have to remember to change it before you post, or else the author will be notified. In some support situations, there are far more internal/private comments than public. It could create problems if a support agent thought that s/he were making a private comment, but forgot to change the visibility to "support agents". It would be much safer to default to "support agents" and then have the option to change it to public.</p><p><br></p><p>Is there a forum setting (or support agent preference) that will default all comments/replies to private (i.e. "Support Agents")?<br></p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello Mathew,</p><p>We personally use "private comments" and we never had such situation. Most of the time when you post a comment you answer to the user. So, It is public for most cases. Also we had no any complaints from other customers about it. </p><p>But, anyway, we will consider this as a settings if you really want it. Personally I think this will add more actions to your agents' routine (change status each time).</p>Mathew.Weaverhttp://feedback.userecho.com/users/1663-mathewweaver/topics/tag:feedback.userecho.com,2018-02-28:/communities/7/topics/13330-kak-pomenyat-nadpis-vvedite-zdes-vashu-ideyu/2018-02-28T16:06:27+00:002018-02-28T16:06:27+00:00Как поменять надпись &quot;введите здесь вашу идею...&quot; [ideas] [completed]<br/><br/> Vladimir Mullagaliyev replied:<br/><p>Здравствуйте,</p><p><br></p><p>Откройте Настройки проекта -&gt; Форумы сообщества -&gt; Настройка страницы.</p><p>Далее на нужном модуле нажмите "Настройки" и измените их.</p><p><br></p><img src="/s/attachments/1/7/2/e3c6edcc77075827c4b97ec78299ef40.png"><p><br></p>Alexhttp://feedback.userecho.com/users/20648-alex/topics/tag:feedback.userecho.com,2018-02-27:/communities/1/topics/13323-add-visibility-for-collaborators-to-author-and-support-agents/2018-02-27T04:21:12+00:002018-02-27T04:21:12+00:00Add visibility for Collaborators to &quot;Author and Support Agents&quot; [ideas] [completed]<p>Comments with the visibility set to "Author and Support Agents" are only visible to the author of the topic and support agents. It would great if this also gave visibility to users added as Collaborators.</p><p><br></p><p>We occasionally have topics created that involve private discussion, and it would be great if these discussions could include all contributors, not only the original author.<br></p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>We cannot change the logic for all project, because some project probably already use it to limit access to an author only.</p><p>We've added some specific settings for your project only. Now collaborators will see such topics. But here is still some problem. They probably will not receive notifications about such comments.</p>curtis.lusmorehttp://feedback.userecho.com/users/16618-curtislusmore/topics/tag:feedback.userecho.com,2018-02-23:/communities/1/topics/13305-topic-escalation-based-on-sla/2018-02-23T18:09:27+00:002018-02-23T18:09:27+00:00Topic escalation based on SLA? [questions] [under review]<p>Some other customer support management systems have built in functionality for SLAs (service level agreement). For example, suppose that you have a standard support level and a premium support level. For standard support, you are expected to reply to the client within 12 business hours. For premium support, you are expected to reply to the client within 4 business hours. The system should include at least the following features:</p><p><br></p><ul><li>automatic escalation (e.g. notification and/or topic assignment) based on the defined schedule - if the topic does not have a reply from an agent within the allotted time, then send an email to the supervisor and/or assign the topic to the supervisor</li><li>reporting - a report or API that includes the elapsed response time for each topic</li></ul><p>I can imagine this functionality being implemented as separate forums. In the "Standard" forum, we enter the desired schedule and escalation logic. We then grant specific users access to that forum. In the "Premium" forum, we enter that specific schedule and escalation logic, then grant specific users access to that forum.</p><p><br></p><p>Alternatively, it could be done by user. Perhaps we could define different SLAs in the Setup module, then assign users to each SLA.</p><p><br></p><p>is it possible to accomplish anything like this currently? I am wondering if there is some combination of UserEcho webhooks and Microsoft Flow (or Zapier, IFTTT, ...). The topic.created webhook could start the wait cycle (e.g. Microsoft Flow Do Until), then, if the topic is replied to by an agent within the allotted time, the wait cycle ends; otherwise, it sends an email. Perhaps it could use the UserEcho API to periodically check the topic for new comments?</p><p><br></p><p>What about the reporting issue? Is there a way to compute the average response time across topics (either per forum, or per user)?</p><p><br></p><p><br></p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>It will be possible. We have different scenario, but it still will be possible. We add agent groups. (One agent may be in more than one group). Topics will be assigned to specific agent group depends on forum, text in topic, email it comes from, etc. Then you will be able to set up priority automatically by some rules. </p><p>Also non-default SLAs apply to specific agent group, topic type, source. etc.</p><p><br></p><p>But I would like to repeat we still work with the task and make some changes in the logic. The final variant might be different the you see on screenshots now. </p><p><br></p><p>Anyway, we are always ready to improve the feature for our customers' needs after release.</p>Mathew.Weaverhttp://feedback.userecho.com/users/1663-mathewweaver/topics/tag:feedback.userecho.com,2018-02-22:/communities/1/topics/13299-selected-ticket-doesnt-update/2018-02-22T23:01:56+00:002018-02-22T23:01:56+00:00Selected ticket doesn&#39;t update [ideas] [under review]<p>Scenario: I am in the agent interface, with ticket selected and detail view visible.</p><p>Another agent handles the ticket and marks it as complet</p><p>On my view, the list updates and the handled ticket disappears, but the detail view continues to show the ticket as if un-resolved.</p><p>Screenshot:</p><img src="/s/attachments/1/1/2914/650e4abcebb6bbe063edf5dbbe4f3546.png"><p><br></p><p><br></p><p>Recommendation: the ticket should disappear from the detail view as well.</p><p><br></p><br/><br/> Richard Sawyer replied:<br/><p>Cool. Looking forward to it. <span></span></p>Richard Sawyerhttp://feedback.userecho.com/users/2914-richard-sawyer/topics/tag:feedback.userecho.com,2018-02-22:/communities/1/topics/13301-u-vas-samaya-luchshaya-baza-znanij/2018-02-22T15:37:48+00:002018-02-22T15:37:48+00:00У вас самая лучшая база знаний [praises] [thanks]<p>Периодически изучаю разные сервисы по предоставлению базы знаний для сайта. Уже два года не могу найти ничего лучше вашей базы знаний. Всё очень продумано и удобно.<br><br>Спасибо вам! Продолжайте пожалуйста дальше работать и делать классные вещи!</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Здравствуйте Иван,</p><p><br></p><p>Спасибо за положительный отзыв! Мы рады видеть Вас в числе наших клиентов и готовы к реализации новых идей!</p>Иван Абашкинhttp://feedback.userecho.com/users/10859-ivan-abashkin/topics/tag:feedback.userecho.com,2018-02-21:/communities/7/topics/13296-kak-mozhno-vstavit-v-statyu-video-a-ne-prosto-ssyilku-na-video-i-chto-oznachaet-kod-video/2018-02-21T18:27:18+00:002018-02-21T18:27:18+00:00Как можно вставить в статью видео, а не просто ссылку на видео? и что означает код видео? [ideas] [completed]<br/><br/> Vladimir Mullagaliyev replied:<br/><p>Здравствуйте,</p><p>Прописали добавочный стиль для всех видео и всех проектов. Теперь такое видео не должно быть шире экрана. На нашем тестовом теперь оно поджимается.</p>Елена Шашинаhttp://feedback.userecho.com/users/20615-elena-shashina/topics/tag:feedback.userecho.com,2018-02-20:/communities/1/topics/6870-userecho-changelog/2018-02-20T22:25:34+00:002018-02-20T22:25:34+00:00UserEcho changelog [news] We post info about UserEcho improvements and updates here. To see latest updates order comments by <strong>Newest first</strong>. Follow or vote for this topic to stay in touch.<br/><br/> Vladimir Mullagaliyev replied:<br/><p><em>New feature:</em> <b>Use canned responses translated to user's language.</b></p><p>If you have multi-language portal and have translations for canned responses you will see them in topic's author's locale. If you believe the language selected is not user's language you are able to change it right from search window. Then canned response text or link will be created in the language selected.</p><p><br></p><img src="/s/attachments/1/1/2/989538dbf0fa688370db76f04be086c6.png"><p><br></p>Sergey Stukovhttp://feedback.userecho.com/users/1-sergey-stukov/topics/tag:feedback.userecho.com,2018-02-20:/communities/1/topics/7260-send-private-individual-or-group-messages-to-idea-voters/2018-02-20T17:48:56+00:002018-02-20T17:48:56+00:00Send private individual or group messages to idea voters. [ideas] [planned]I would like (as an administrator) to be able to send a private message to anyone who has voted for an idea. I would also like to send a message to a group of people. For example, everyone who voted on an idea as a group message.<br/><br/> Vladimir Mullagaliyev replied:<br/><p>1. No, we do enable it by request only.</p><p>2. Yes, it does work as a mailbox. each user may send messages to other users. That's why we do not suggest to use this option. If the support agent would like to discuss some qquestion with some user it is better to create a ticket from the agent interface. You can create the ticket on behalf of yourself, then add users you need to discuss with. Or, you can create the ticket on behalf of specific user.</p>Michael Aivaliotishttp://feedback.userecho.com/users/1798-michael-aivaliotis/topics/tag:feedback.userecho.com,2018-02-13:/communities/2/topics/13115-all-userecho-customers-portals-switched-to-https/2018-02-13T01:47:35+00:002018-02-13T01:47:35+00:00All UserEcho customers&#39; portals switched to HTTPS [news] <p>Use HTTPS on your own domain could have been since the launch of the service. However, this option had a clear disadvantage: we could not use your primary SSL certificate for your domains to encrypt the connection (https://). Therefore, they suggested connecting the certificates of customers for a fee, since everything was done in manual mode. Now this process is fully automated.<br></p><p><br></p><p><img src="/s/attachments/1/2/1/e30faa29ff3f45ea72aeeaf41c4cc899.png"></p><p><br></p><p>Now after connecting your domain (creating a CNAME record and specifying the desired domain in the UserEcho settings), we automatically generate an SSL certificate through Let's Encrypt. This is very convenient, because you do not need to: buy a certificate, pay for its installation and wait for us to connect it.<br></p><br/><br/> Alexander Blach replied:<br/><p>Amazing, thank you!</p>Sergey Stukovhttp://feedback.userecho.com/users/1-sergey-stukov/topics/tag:feedback.userecho.com,2018-02-10:/communities/1/topics/13260-combine-users/2018-02-10T22:00:20+00:002018-02-10T22:00:20+00:00Combine users? [questions] [answered]<p>WE have a customer that has been using our forum for a number of years. During that time, he has posted several comments and cast several votes. He has recently changed companies, so his new forum account uses a new email address - but it is still him. He would like to retain his history (topics, comments, votes), but have them associated with his new account. Is there a way to merge his accounts into one? Or to transfer his topics, comments, and votes from his original account to his new account?</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello Mathew,</p><p><br></p><p>As a project admin you are able to change email address in his old account to the same he uses now. Then he should be able to merge accounts from his new account settings.</p><p><br></p><p>If there is any problem just send us a private request with links to his old and new accounts. Then we will merge them for you.</p>Mathew.Weaverhttp://feedback.userecho.com/users/1663-mathewweaver/topics/tag:feedback.userecho.com,2018-02-10:/communities/1/topics/13259-sso-direct-to-ticket-link/2018-02-10T19:55:29+00:002018-02-10T19:55:29+00:00SSO Direct To Ticket Link [questions] [answered]<p>Hi,</p><p><br></p><p>I'm using SSO link to link my users to the community page. Is there a way to link them via sso directly to a page to create a Helpdesk ticket. I get a lot of feedback on people having a hard time directly creating a ticket and this would make it easier to create a link on my page that says "New Help Desk Ticket". Something like - community.userecho.com?sso_token=xxxxx&amp;newticket or the like?</p><p><br></p><p>Thanks,</p><p><br>James</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello James,</p><p>Here is two way to do your task:</p><p>1. Use UserEcho widget on you website. Users will be able to leave their request directly from your website.</p><p>2. Just add to your link one of the following parameters:</p><ul><li>Helpdesk request form: show_helpdesk_form=true</li><li>Feedback (public) post form: show_feedback_form=true<span></span></li></ul><p><br></p>Jameshttp://feedback.userecho.com/users/19058-james/topics/tag:feedback.userecho.com,2018-02-09:/communities/7/topics/12464-kak-sdelat-kastomnyij-sitemapxml/2018-02-09T00:30:39+00:002018-02-09T00:30:39+00:00Как сделать кастомный sitemap.xml [questions] [under review]<p>Есть ли возможность загрузить свой sitemap.xml?</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>На данный момент у нас нет возможности создания кастомного sitemap, только robots.txt.</p><p>Опишите на примере какие настройки для sitemap Вы хотели бы иметь. Мы рассмотрим возможность реализации.</p>sumkin.senyahttp://feedback.userecho.com/users/20125-sumkinsenya/topics/tag:feedback.userecho.com,2018-02-06:/communities/1/topics/13235-userecho-could-be-a-powerfull-documentation-system-if-only/2018-02-06T16:18:50+00:002018-02-06T16:18:50+00:00UserEcho could be a powerfull documentation system if only... [ideas] [completed]<p>The KB features of USerEcho allows us to write documentation</p><p><br></p><p>Below each topic, you should add "<strong>&lt;&lt; Previous</strong>" - "<strong>Next &gt;&gt;</strong>" topic links so he can easily continue to next topic or read again previous one. </p><p><br></p><p>This is very useful for documentation, is like reading a book...please add this feature!</p><p><br></p><img src="/s/attachments/1/1/2379/c3a6ae1aabf4da74bf4ebe8f5ca8d43d.blob"><p><br></p><p>Right now, when I finish reading a topic I have to go back to topic list and guess where to continue...</p><p><br></p><p>Thanks!</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Done!</p><p>Find out more information in our changelog <a href="https://feedback.userecho.com/forums/1-general/topics/6870-userecho-changelog/#comment-30729">https://feedback.userecho.com/forums/1-general/topics/6870-userecho-changelog/#comment-30729</a></p>Rolo Lariahttp://feedback.userecho.com/users/2379-rolo-laria/topics/tag:feedback.userecho.com,2018-02-05:/communities/7/topics/13227-kak-izmenit-gruppu-fejsbuka/2018-02-05T15:25:56+00:002018-02-05T15:25:56+00:00Как изменить группу фейсбука? [questions] [answered]<p>Как изменить группу фейсбука?</p><p><br></p><img src="/s/attachments/1/7/20648/b9fc101b4e7814f420029f2e0908b023.png"><br/><br/> Sergey Stukov replied:<br/><p>Вот тут </p><p><a href="https://bremen.userecho.com/settings/feedback/1/customisation/">https://bremen.userecho.com/settings/feedback/1/customisation/</a></p><p><br></p><p>Подведите к блоку и нажмите на иконку настроек с шестеренкой</p>Alexhttp://feedback.userecho.com/users/20648-alex/topics/tag:feedback.userecho.com,2018-02-04:/communities/7/topics/13224-ne-podtverdili-perevod/2018-02-04T16:31:26+00:002018-02-04T16:31:26+00:00Не подтвердили перевод [questions] [answered]<p>Здравствуйте! Я осуществила перевод денег с яндекс -кошелька на перфект, но переводне пришёл, ранее мне из службы поддержки производили проверку и перевод приходил, а сейчас на Nexet24 Я не смогла найти, где написать, чтобы проверили и подтвердили перевод. </p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Добрый день вы написали Ваш запрос в сервис поддержки системы UserEcho.com</p><p>Вероятно ваш запрос относится к одному из наших клиентов, вам нужно задать его на их сообществе поддержки.</p><p>Вам нужно написать запрос здесь <a href="https://support.netex24.net/?show_helpdesk_form=true">https://support.netex24.net/?show_helpdesk_form=true</a></p>slavnayahttp://feedback.userecho.com/users/20653-slavnaya/topics/tag:feedback.userecho.com,2018-02-02:/communities/7/topics/13158-perenapravlenie-iz-adminki-v-userecho/2018-02-02T15:01:53+00:002018-02-02T15:01:53+00:00Перенаправление из админки в userecho [questions] [answered]<p>Здравствуйте.</p><p>У нас на сайтt на странице поста есть кнопка "Пожаловаться" , вот скрин: <a href="http://joxi.ru/brRyzEtJxZawA1">http://joxi.ru/brRyzEtJxZawA1</a>.</p><p>Она ведёт в нашу внутреннюю админку, но там не очень удобно обрабатывать жалобы. </p><p>Как сделать так, чтобы кнопка вела в нашу службу поддержки pishite.postila.ru и на вновь созданную жалобу сразу навешивался определённый тег?</p><p><br></p><p>Есть ли возможность разделять потоки жалоб с помощью автоматического навешивания тэгов? например, чтобы жалобы из почтовых рассылок метить отдельным тегом автоматически при создании?</p><p><br></p><br/><br/> Анна Кулеш replied:<br/><p>Спасибо за ответ.</p>Анна Кулешhttp://feedback.userecho.com/users/2407-anna-kulesh/topics/tag:feedback.userecho.com,2018-02-02:/communities/7/topics/13100-oplata-kak-yurlitso/2018-02-02T14:58:14+00:002018-02-02T14:58:14+00:00Оплата как юр.лицо [questions] [answered]<p>Можно ли осуществить оплату, путем перевода денег из расчетного счета как юр.лицо?</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Ответили Вам в Вашем отдельном запросе.</p>msdonehttp://feedback.userecho.com/users/20560-msdone/topics/tag:feedback.userecho.com,2018-02-01:/communities/1/topics/12493-kakie-limityi-na-zagruzku-fajlov-cherez-api/2018-02-01T18:09:00+00:002018-02-01T18:09:00+00:00Какие лимиты на загрузку файлов через API? [questions] [answered]<p>Планируем сделать загрузку логов/screenshot-ов к тикету. Интересуют лимиты:</p><p>- максимальный размер одного файла</p><p>- общий лимит хранилища</p><p>- rate limits (частота обращения к API)</p><p>- как долго хранятся файлы</p><p><br></p><p>А также:</p><p>- можно ли добавить мета-данные к файлу (указать тикет, например)?</p><p>- можно ли удалить файл через API?</p><p><br></p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>20 на один IP. Реально API обработает даже больше, 100 запросов в секунду, но будет обрабатывать их 5 секунд. Т.е. в пик до 100.</p><p>Поставьте 20, не ошибетесь.</p>sumkin.senyahttp://feedback.userecho.com/users/20125-sumkinsenya/topics/tag:feedback.userecho.com,2018-02-01:/communities/1/topics/13206-securing-the-customer-portal-during-beta-testing/2018-02-01T16:55:17+00:002018-02-01T16:55:17+00:00Securing the Customer Portal during beta testing [questions] [answered]<p>Hi </p><p><br></p><p>We are an early stage tech startup with two small rounds of funding under our belt. We are pre-mvp and are looking to start beta-testing in the next month or two.</p><p><br></p><p>We're looking for a support platform that will take us through beta to mvp and beyond. In beta we need to be able to secure the customer support portal with a password, this would include the knowledge base etc. Once beta is over we would remove this feature to allow access to anyone. </p><p><br></p><p>Does User Echo have this feature?</p><p><br></p><p>Cheers.</p><p><br></p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello Jim, </p><p>You are able to set up privacy for forums and Knowledge Bases. Once you set up the forum as a private only users with specific emails will be able to access the forum (or Knowledge Base).</p>jimhttp://feedback.userecho.com/users/20637-jim/topics/tag:feedback.userecho.com,2018-02-01:/communities/1/topics/13179-default-agent/2018-02-01T15:37:08+00:002018-02-01T15:37:08+00:00Default agent [questions] [under review]<p>Hello, is possible to assign automatically default agent or group of agents to some group of customers or customer when they send a helpdesk request?</p><br/><br/> FlexiBee159 replied:<br/><p>Ok, thank you.</p>FlexiBee159http://feedback.userecho.com/users/20552-flexibee159/topics/tag:feedback.userecho.com,2018-01-31:/communities/7/topics/13186-ne-prihodyat-uvedomleniya/2018-01-31T15:50:18+00:002018-01-31T15:50:18+00:00Не приходят уведомления. [questions] [answered]<p>Добрый день. До вчерашнего дня мне приходили уведомления на почту(создан новый тикет или оставили новый комментарий и т.д. и т.п.). Сегодня перестали приходить уведомления на почту(папку спам проверил). Настройки не меня. Скрин настройки - <a href="https://prnt.s ">https://prnt.s </a></p><p>Подскажите, с чем это может быть связанно?</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Хорошо, что вопрос решился сам собой. Только начали разбираться, а у Вас скрин не залился нормально.</p>Егорhttp://feedback.userecho.com/users/20630-egor/topics/tag:feedback.userecho.com,2018-01-30:/communities/7/topics/13164-statya/2018-01-30T14:33:32+00:002018-01-30T14:33:32+00:00Статья [questions] [answered]<p>Еще один вопрос, как можно опубликовать статью, так как она еще в статусе Черновик</p><br/><br/> Sergey Stukov replied:<br/><p>Можно сменить шрифт для всех топиков в базе знаний. Если речь идет об этом то, это настраивается в разделе</p><p><strong>Настройки-&gt;Проект-&gt;Произвольный CSS проекта</strong></p><p>дайте ссылку на ваш проект. И мы подскажем как это сделать</p>Елена Шашинаhttp://feedback.userecho.com/users/20615-elena-shashina/topics/tag:feedback.userecho.com,2018-01-30:/communities/7/topics/13159-vopros-po-polzovatelyam/2018-01-30T14:28:40+00:002018-01-30T14:28:40+00:00Вопрос по пользователям [questions] [answered]<p>Здравствуйте, подскажите пожалуйста!<br>Я создала проект, в базе знаний создала категории, заполнила их, но, к сожалению, их не могут посматривать пользователи, как можно настроить так, чтобы они были общедоступныи</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Здравствуйте Елена,</p><p>Все категории общедоступны, если база знаний общедоступная. Но, мы не показываем категории, в которых нет статей (пустые). Как только в категории появится опубликованная статья, она станет видна пользователям. Возможна задержка до 10 минут в связи с кешированием модуля для обычных пользователей.</p>Елена Шашинаhttp://feedback.userecho.com/users/20615-elena-shashina/topics/tag:feedback.userecho.com,2018-01-30:/communities/7/topics/13162-voprosyi-po-polzovatelyam/2018-01-30T12:24:40+00:002018-01-30T12:24:40+00:00вопросы по пользователям [questions] <p>Здравствуйте, помогите с вопросом по пользователям </p><p>Я создала проект, создала категории в базе данных, но они, к сожалению, не видны пользователям, что нужно сделать?</p><br/><br/>suggested by: Елена ШашинаЕлена Шашинаhttp://feedback.userecho.com/users/20615-elena-shashina/topics/tag:feedback.userecho.com,2018-01-30:/communities/7/topics/13160-polzovateli/2018-01-30T11:29:02+00:002018-01-30T11:29:02+00:00Пользователи [questions] <p>Здравствуйте, подскажите пожалуйста!<br>Я создала проект, в базе знаний создала категории, заполнила их, но, к сожалению, их не могут посматривать пользователи, как можно настроить так, чтобы они были общедоступныи</p><br/><br/>suggested by: Елена ШашинаЕлена Шашинаhttp://feedback.userecho.com/users/20615-elena-shashina/topics/tag:feedback.userecho.com,2018-01-30:/en/knowledge-bases/10/articles/13157-using-custom-email-addresses-to-build-your-brand-identity/2018-01-30T00:32:55+00:002018-01-30T00:32:55+00:00Using custom email addresses to build your brand identity [news] <p>UserEcho allows you to use you own email with your domain name(s) when sending notifications and replies to your users.</p><p><br></p><p>To add a new address you need to open <strong>Project-&gt;Custom email addresses </strong>into your project settings and then click on <strong>[+Add]</strong> button.</p><p><br></p><p>After that you need do following steps to activate it.</p><h3>Step1: Email confirmation</h3><p>You need confirm that you are rightful owner of this email. UserEcho will send verification email to it and you need to click confirmation link in email.</p><h3>Step2: adding SPF &amp; DKIM records</h3><p>You are required to create a Sender Policy Framework (SPF) and (DKIM) records with your domain name registrar to ensure that all your emails get delivered properly and not marked as spam by any email clients. It can be done quickly, in a matter of minutes, by modifying your Domain Name System (DNS). </p><p><br></p><p><strong>And here's how you do it:</strong></p><ul><li><p>Go to your domain registrar's website.</p></li><li><p>Login to the domain control panel.</p></li><li><p>Open your DNS configuration settings. </p></li><li><p>Edit your ZONE File and look for TXT or SPF record.</p></li><li><p>Specify the following value: <strong>v=spf1 a mx include:smtp.userecho.com ~all</strong></p></li><li><p>Save your changes.</p></li><li><p>Edit your ZONE File and look for CNAME record.</p></li><li><p>Specify the values provided in section 3 DKIM, see screenshot below.</p></li><li><p>Save your changes. </p></li></ul><p><strong>But what if an SPF record already exists?</strong></p><p><em> If you already have a SPF record, just add </em><em><strong>include:smtp.userecho.com</strong></em><em> after your current declarations but before any ~all or -all.</em></p><h3>Step3: Verification</h3><p>After that click on the <strong>[Verify][3]</strong> button. If all DNS records is ok and your email confirmed it will be activated on the UserEcho side.</p><p><br></p><p><img height="245" src="https://lh4.googleusercontent.com/C4kyUaq2zyoOZdi685lhJwmpsnA2e77LEysYXSqba-Jms_OL3jdCPNUFe1LUO5cAc9-E7Ac4MOUungXHa_YU08U1Ah3Y7azlC0v7OVwL-zzBxG5da3LKHfzDjzxPMqaRzexOH2v9" width="624"></p><p> </p><p>You should now be able to send and receive emails from your UserEcho account without any difficulties.</p><br/><br/>suggested by: Sergey StukovSergey Stukovhttp://feedback.userecho.com/users/1-sergey-stukov/topics/tag:feedback.userecho.com,2018-01-30:/communities/2/topics/13156-userecho-now-supports-dkim-domain-key-identified-mail-for-custom-domains/2018-01-30T00:30:30+00:002018-01-30T00:30:30+00:00UserEcho now supports DKIM (Domain Key identified Mail) for custom domains [news] <p>Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM (Domain Key identified Mail) thereby being DMARC (Domain-based, Message Authentication, Reporting, and Conformance) compliant, making your organisation capable of authenticating your communication with your customers.</p><p><br></p><p></p><p>DKIM generates a signature, which is attached to the message while in transit, to verify the authenticity of the message source. This signature is associated with the organisation’s registered domain name. On reaching the destination, if the message has its signature validated, then the source of the mail is verified. Hence no one can send emails impersonating your organisation and emails sent by UserEcho on your behalf will not get marked as spam.</p><p><br></p><p><a href="https://feedback.userecho.com/forums/10-knowledge-base/topics/13157-creating-an-spf-dmark-records-to-ensure-proper-email-delivery/">Find out how to setup custom email for notifications</a></p><p><br></p><br/><br/>suggested by: Sergey StukovSergey Stukovhttp://feedback.userecho.com/users/1-sergey-stukov/topics/tag:feedback.userecho.com,2018-01-29:/communities/1/topics/13155-turn-off-forum/2018-01-29T18:08:23+00:002018-01-29T18:08:23+00:00turn off forum? [questions] [answered]<p>How do I turn off the community forum for my account? I like the knowledgebase and want to keep it, but do not want the community forum to be live.</p><br/><br/> Vladimir Mullagaliyev replied:<br/><p>Hello, </p><p>You can disable Community forums. Open your project settings -&gt; Community forums -&gt; Common.</p><p>Then disable the module.</p><img src="/s/attachments/1/1/2/c1ab8a9634d2b097add3a145a46b99dd.png"><p><br></p>Lead Gen Labshttp://feedback.userecho.com/users/20612-lead-gen-labs/topics/tag:feedback.userecho.com,2018-01-25:/communities/1/topics/10188-automatic-lets-encrypt-ssl-certficates/2018-01-25T17:32:01+00:002018-01-25T17:32:01+00:00Automatic &quot;Let&#39;s Encrypt&quot; SSL certficates [ideas] [completed]<p>It would be great if you could add automatic letsencrypt certificate creation and renewal for custom (sub-)domains for easy and free https support.</p><br/><br/> Sergey Stukov replied:<br/><p>All UserEcho customers' portals switched to HTTPS</p><p><a href="https://blog.userecho.com/forums/2-userecho-blog/topics/13115-all-userecho-customers-portals-switched-to-https/">https://blog.userecho.com/forums/2-userecho-blog/topics/13115-all-userecho-customers-portals-switched-to-https/</a></p><p><br></p><p><br></p>Alexander Blachhttp://feedback.userecho.com/users/1426-alexander-blach/topics/