This company is falling apart. They used to have a ton of highly technical and motivated people, but they have since left for greener pastures. Any recent people of value were allowed to walk out the door with no concern. The executives are just riding it out and hoping someone will buy the company, but I don't see that happening. They have brought on a few talented execs recently, but let them go the second there was any momentum taking hold. Really kind of sad.

Advice to ManagementAdvice

Move on and let someone else try to save this company. Ask yourself what you have done to improve this company in the last 5 years and if you think that you actually have done something, you need to realize it was not enough. It's time to pivot this company before it's too late!

Initially, iPass was in a very exciting market, and they were looking to do some important things in mobile management. They are public, so they do have some money. Corp folks are very nice, and willing to help people in the field. Work/life balance is very good.

Cons

No real innovation in products. For the US market it's just not a "need to have". Most customers are unaware they are still iPass customers (which usually ends up with a cancellation). Many prospects remember iPass fondly from days past but laugh at the value prop.

Corp folks on average they have been with iPass forever, and are focused on doing things the way iPass has always done them. Very resistant to customer feedback.

Advice to ManagementAdvice

Share value is not just your personal piggybank. Other employees have shares that aren't priced like yours. Do things to improve share value.

Don't sell key company assets to biggest competitors (ok, so it's a "partnership", but you gave away the farm)

Come up with game-changing mobility ideas that don't revolve around selling wifi networks.

This is an ever-changing environment, mostly because the management is constantly shifting direction. They're doing the best they can: with a product that is rapidly becoming obsolete, they're struggling to maintain some relevance in the marketplace. They try to make it nice for employees: good benefits, Monday bagels, flexible schedules, nice people. When they lay you off (which is inevitable) you get a decent severance package.

Cons

Management really doesn't seem to know what they're doing. There is a sense of desperation, of flop sweat, and they changed the company's direction three times in a year. It can get a little high schoolish and cliquey, and there's lots of whispering behind people's backs. CEO talks and writes in incomprehensible corporate-speak loaded with bizarre metaphors. The product itself is really only relevant in Europe, where there aren't many free hotspots. In the US, there are a lot, so people don't need the product. If Europe goes into more free public hotspots, or when Google and Facebook release their Wi-Fi programs, there will be no need for iPass.

Advice to ManagementAdvice

Speak in plain English. Get some consultants in there who can help you diversify the product line, because right now, whether you're talking to IT, CFOs, business travelers, or consumers, nobody needs the product. Pay attention to competitors pricing--they can be more flexible and are more attractive.