Tabs

Thursday, 6 June 2013

As you’ll be aware, Track is unavailable again today. If
you’ve seen the updates on our social media channels you’ll know that unfortunately the technical issues are going to
take longer to overcome than we had first thought. Some of you have been particularly concerned about replying to your offers, as today was the
deadline for doing this if you received all your university decisions by 9 May. To help to
clarify the situation, I’ve put the questions you're asking to Philip
Blaker, our Head of Admissions Services.

"When will I be able
to log in to Track again?"

We expect it to be early next week but we can’t give you a
specific date or time at the moment. It’s our top priority and we’re doing all we can to
resolve the issue so you can log in to Track as soon as possible. We'll let you know when it's available again.

"So the 6 June reply
deadline has been extended, when will I have to reply to my offers now?"

Again, we can’t tell you just yet because we don’t
know when Track will be available. We want to make sure you have
plenty of time to reply to your offers, so we won’t decide your reply deadline until the technical issue has been resolved. As soon as the new date has been decided, we'll contact you to let you know.
We will also post information on our website and social media channels.

"Do I need to contact
the universities to let them know I can’t reply to my offers?"

No – we’ve contacted every university and college to let them
know that the reply deadline will be extended, so you don’t need to get in touch
with them about this.

"How can I keep up to
date with the situation?"

We will regularly update our website with information about
Track, plus we’ll be posting updates on Facebook and Twitter.