Returns Policy

Does Butler-macmaster.com allow returns?

We will accept returns in some cases. We realize that mistakes can happen. Items stocked in our warehouse may be returned within 14 days from receipt. Orders purchased using PayPal are no longer be eligiable for return after 60 days from purchase date. Items not stocked in our warehouse are not returnable and include Crate Engines, Transmissions and other large items which ship by freight or are drop shipped directly from Ford Racing Performance Parts. All returns are subject to a 15% restocking fee. In most cases shipping cost is not refundable. Just give us a call if you are uncertain about any aspect of our return policy. Items related to electrical may not be returned. Items unopened and in the original container are eligible for return. Some items appearing in our catalog may be discontinued and would not be returnable.

Please call for a return authorization number. We will not accept returns for any reason without an R.A. number. Our goal is to provide you with the right part. Let us know what we can do to help. If you are unsure about your order, please call us toll free at (207) 623-8895.

How do I make arrangements to return an item?

Contact us at (207) 623-8895 or email us at support@butler-macmaster.com for a Return Authorization Number. No return will be accepted without a Return Authorization Number. Once you have received authorization for your return, you have 14 days to return it for a refund or exchange.