Last year I flew Spice Jet from Hyderabad to Delhi. While still in the taxi
approaching the airport I had called the Spice Jet office at the airport
informing them of my travel to Delhi with them and need for assistance.
They asked me to get to a particular point and then give them a call. I did
as adviced but for 15 minutes no one turned up. I then called Indigo with
whom I frequently fly and told them that I was stuck. They promptly sent
someone who ironically assisted me with getting to Spice Jet counter . They
also used their good offices to organise assistance for me from Spice Jet.
I do not think I would want to fly with Spice Jet again given their
attitude.
Best regards,
George
-----Original Message-----
From: AccessIndia [mailto:accessindia-bounces at accessindia.org.in] On Behalf
Of Aravind R
Sent: 09 July 2015 10:57
To: AccessIndia: a list for discussing accessibility and issues concerning
the disabled.
Subject: Re: [AI] discrimination by spicejet
i have booked for this october only. so i will know the reality on
that day only. others pls tell.
On 7/9/15, Tony Kurian <mtonykurian at gmail.com> wrote:
> Dear all,
> This is to bring to your notice that spicejet is practicing
> discrimination against persons with disability.
> At present spicejet requires additional payment of RS 500 per flight
> for meet and assist facility. This means that visually challenged
> persons cannot fly with the airline without additional charges.
> My preliminary reading of the relevant guidelines suggest that this is
> in violation of the same. 4.1.7 Once persons with disability or
> reduced mobility report at the airport with valid booking and
> intention to travel, the airline shall provide assistance to meet
> their particular needs and ensure their seamless travel from the
> departure terminal of the departing airport upto the aircraft and at
> the end of the journey from the aircraft to the arrival terminal exit,
> without any additional expenses.
> Here is the link to the guideline http://dgca.nic.in/cars/d3m-m1.pdf> I am of the opinion that this should be brought to the notice of the
> authorities. What can be done? Did any of you make this additional
> payment and notify the airline about the guidelines. Would be great if
> all of us can pitch in and do something.
> Thanking you,
> Warm regards,
> Tony
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nothing is difficult unless you make it appear so.
r. aravind,
D R O in bank of baroda,
mobile no: +91 9940369593,
email id : aravind_069 at yahoo.com, aravind.andhrabank at gmail.com.
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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of
the person sending the mail and AI in no way relates itself to its
veracity;
2. AI cannot be held liable for any commission/omission based on the mails
sent through this mailing list..