Welcome to the BEST WESTERN i-City Shah Alam - a modern business hotel that is set to become the preferred choice for both local and international travelers. Strategically located in Sham Alam - a key satellite city offering fast links to Kuala Lumpur and Malaysia's main international airport, this contemporary 18-story hotel features 214 modern, comfortable guestrooms and suites, all connected with free Wi-Fi. A selection of food and beverage options, including an all-day dining restaurant, 24-hour room service and a cafe with outdoor seating, allows guests to sample a selection of delectable Asian and international flavors. Meanwhile, the large amount of conference and banqueting space means guests at the BEST WESTERN i-City Shah Alam can do business with ease. Located within the modern i-City complex, which also includes an indoor-outdoor theme park, and accessible from three major expressways, BEST WESTERN i-City Shah Alam offers the ultimate in convenience and connectivity for all types of traveler. Enjoy your stay!

This is a modern and almost new hotel in a not so good location. There are not many shops or facilities near the hotel. And, even during the day time, the place looks rather deserted. This not ideal location is compounded by the fact that the hotel food is not very good.
During our several days stay, the rooms are not cleaned well, with the floors a little sticky, tables not wiped and even used glass not washed during daily housekeeping. The room aircond was also leaking.
The saving grace of this hotel are the friendly staff, especially at reception and the doormen.
We have to cut short our stays and will only probably use this hotel again if we have to work nearby.

Bard S

13/09/2016

4

« Nice Room »

Very good location and near to icity park...room very nice but wall is not really good for sound proofs. U can hear soundo from other room. Food from their cafe I can give it rate 3 out of 10. Guest parking lot is very good in terms of safety n so on...

Izenan B

13/07/2016
,
Kuala Lumpur, Malaysia

4

« Good for business and family »

We stay just for a night and not much to complain. The food is good and lot of choices too. The room is average in size but clean and the staff was kind. If you bring your children, they will have a great time as there is theme park just below the hotel and nearby. Recommended.

Mariaqibtiyah A

11/06/2016
,
kl

3

« Just because it is the nearest to I city »

My team comprises of 8 people check in at the hotel for 1 night. Each of us came separately. Here are our view:
1) Check in process
It took quite some time to get the room key. The lady who did the check in process was unfriendly and lack of hospitality.
2) Room
Size was ok. With all the basic amenities. You have to request from housekeeper for iron and iron board. My room view was the septic treatment plant.
3) Bathroom
There was shower. No tub.
4) Room service
Fast and delicious
5) Check out process
Again it took forever. The guy who handle it was nicer. My team complained to him about the unfriendly lady who did the check process the night before. He handled it professionally.

ethan c

30/05/2016
,
Johor Bahru, Malaysia

3

« Good Location For I-City Theme Park »

This hotel is extremely close to I-City Theme Park if you are planning to play around and overnight here.
Clean room and bathroom and just nice for couple stay. However, there are less restaurants around. It is not convenient if you are not driving car.

Shannen T

24/05/2016
,
Kuala Lumpur, Malaysia

3

« Bad Experience & not up to Expectation »

Just stayed recently - not going back soon......
Even though its for security purpose BUT It's very inconvenient due to only provide 01 room key. Everytime have to approach Reception for assistance to access the lift.
The breakfast is expensive, less food option and the taste is not up to expectation.
End up having bread in the room....
However, the staff are friendly. Maybe it can be compensate for the other negative experience.

English T

19/05/2016

2

« bad experience »

The location was good , there are many games there but the room was dirty and smelly and full of insects. Breakfast was not good because every thing wasn't fresh and we thought that everything was cooked a day befor

KhoonChong

18/05/2016

4

« nice view from hotel room »

Had a week business trip. Stayed in this this hotel. Comfy bed, nice view from hotel room. i City theme park view! WiFi is free. Breakfast is included. Daily room make up. Receptionist a little slow on processing.

anez_zu

17/05/2016
,
Kuala Lumpur

4

« Great Location »

Stayed at their Superior Double Room for 2 nights. Cleanliness is very good, but agree with other reviewer, the toilet got weird smell, but still bearable. Love the fact that the free Wifi is provided per room throughout the stay, and is very fast. Our view from 16th floor is very nice, especially at night. Their movie package is also worth it. Got some new movies too.
However, front desk staff is not very friendly and you need to pay for parking if you exceed 2 times claim. And i don't like that they don't have in room slippers. The floor is very cold and for a very pregnant woman like me, it's very unbearable.

rameshkinley

14/05/2016
,
Chennai (Madras), India

4

« An average quality hotel »

The rooms are medium, the toiletries are poor quality, sleep quality is moderate, food is average only, not the value for money, secured place main attraction inside is I city, good for kids and family. Interior property access is bit far.

Wir22

02/05/2016
,
Malaysia

5

« Very modern and nice hotel »

I stayed at this hotel during a 2D1N workshop in April 2016. It is situated next to a famous I-City Shah Alam. Very nice and modern bedroom. Delicious food for breakfast, lunch and dinner. Got a gymnasium but do not have a swimming pool.

Afnan B

25/04/2016
,
Malaysia

3

« New and modern hotel »

Not really friendly front desk
New room
Modern style
If you drive, need to pay for parking (if u exceed 2 times claim)
Limited lift for 18 level, need to wait quite long
Fast and free wifi
Great location since the hotel is in i-City theme park

ziqahidris

12/04/2016
,
Malaysia

3

« Great Hotel but Bad Services »

We stayed at this hotel by buying a Groupon voucher. The bad service is started upon arrival for check in. I don't know the staff or the system is super slow that you need 30-45 minutes to queue for check in process. Just put the efficient receptionist/staff especially during check-in at 2.00 pm and peak time. The room is a little bit small and if the hotel said it suitable for 2 person, trust me, it is only 2 person in one room. Overall, it was ok for one night stay.

Timmy H

28/03/2016
,
Kuala Lumpur, Malaysia

4

« Value for money »

The Best Western @ i-City Shah Alam is typically what you expect from an international hotel chain: a clean bed, complimentary amenities and internet access. Only gripe was that Best Western didn't respond to guests requests despite using their official App.

nat31591

27/03/2016
,
Selangor, Malaysia

5

« great experience!! »

I've checked in here on last new year night,31st Dec. My room have a very nice view so i can enjoy watched the firework, no need to hustle wih ocean of people at the theme park. Room was clean and tidy, ive tried the room service menu and it worth of money. Only if the hotel have swimming pool it would be great. Overall the hotel was good.

Azdel A

15/02/2016

3

« Only if it's cheap »

Bought the room from groupon bcoz it's very cheap and with breakfast. The room is good but it is very small. The view is nice. However the water heater is not working properly. Sudden change of temperature. The breakfast was nice. Ample parking. Facilities, nothing much.

zaidij

09/02/2016
,
penang

4

« Family outing »

Very interesting place to visit....i hv enjoy the trip with family and meeting with old friends ..makes my holidays becomes more meaningful.
Having quality times with family at one of the most popular place...really makes my day...

mrazif15

27/01/2016
,
Johor Bahru, Malaysia

3

« family visit »

Check in take one hour, long queue, reception counter very slow and look unfamiliar with computer. Guuest were informed room still not available although it is already 2.30pm. Room also very small with limited wifi available.

Hud J

19/01/2016
,
Johor, Malaysia

3

« Not up to my expectation, but was okay. »

Stayed for 3 nights, in 2 single beds room. I had a really bad experienced while trying to call the hotel just to tell them that i might be late for check in. The total time i have to wait is more than 20 minutes after 5 trials with a few disconnected line (while talking to the person-in-charge). And i have to wait more than 5 minutes on the phone to get in line to the reservation department (if exist). It was so frustrating.
Service: satisfied with the staff during check-in and check-out.
Room: my room was small and i can't really move the chair (so why it's there?).
Wi-fi: excellent.
Shower: there's a strange nasty smell.
Location: easy to reach.
Parking: i was shock to know that i can only get in and out for only 2 times a day, or i have to pay (why they need this rule?).
Like: i'm happy and glad to know that i can check-out late (before 2pm) with no charge.

SingaporeFarida

16/01/2016
,
Singapore

3

« The toilet smells of sewer »

The front desk was friendly and check in was not a hassle. I top up another $18RM per adult for breakfast as our room was not inclusive of breakfast. We were given connecting rooms on 17th floor. The room is small but its clean and its okay for 2 pax. The toilet smell is sooo bad that my husband and son could not use their toilet and had to use the one in our room even though the one in our room smells bad. I read all the reviews and almost all complain of the same thing, must be something wrong with the sewage design and system in the whole hotel. Other than that it is new and clean enough. Location wise, its at I city, so would not stay here if not for our friend who wants to go to I city. Far from any malls. There is Jakel and Gulati nearby though, maybe a 10 mins walk.

FromKluang

14/01/2016
,
Melaka State, Malaysia

2

« Hotel in I-City »

Stayed one night at I-City hotel.
The room is very small and stuffy not suitable for bringing family.
Toothpaste and toothbrush not provide.
Room corridor have weird smell. Cleanliness I would rate 3.
The breakfast just ok. A lot things need to improve.
If there's a choice, I would not come back again.

shiqinzulkifli

10/01/2016
,
Malaysia

4

« hotel inside icity »

i recently stayed here because wanted to enjoy icity during night time. i have to say, there's nothing to look forward in icity during daytime. we took suite to accommodate 5 of us and its quite stuffy since the room itself is quite small.

Ron1993

03/01/2016
,
Kuala Lumpur, Malaysia

4

« Nice place for a family »

Nice place to get around and meet up with family members. Alot of activities for children. The hotel is located in i-city. The rooms are small but clean and comfortable.
Overall service by the hotel staff was good. The coffee house staff had a good welcoming attitude.

Mirahey

01/01/2016
,
Shah Alam, Selangor, Malaysia

2

« Not the best choice. »

I stayed for one night as I need to travel the next morning. The check on process was good, nice and efficient staff. There's weird smell in the hotel's lift. There was weird smell when we entered the room too. Room is small. Not convenience if you are bringing a big family. Water heater did not work. And it seems like everyone is free to park in the hotel's car park. So no privilege parking for hotel guests. Just that they can endorse the parking fees. If there's a choice, I would not come here again as its not worth the money you are paying off.

Rita298570

20/12/2015
,
Kuala Lumpur, Malaysia

5

« Excellent Service & Great Hotel With Amusement Park »

Doing for reservation in last minute but it still very worth it for my family. I received a friendly & warm welcome by receptionist upon check in. It was fast & smooth process even my booking was having problem with agoda which i booked wrongly date. I was impressed with the televisyen in room very selective with plenty movie like ur are in cinema. The room & bathroom was clean and i managed to sleep well with a great view from my room , its really full of light so impressive. The breakfast provided was also good & worth the rate paid for the hotel.It is highly recommended for leisure.

jack7527

20/12/2015
,
Singapore, Singapore

5

« Marvellous efficient Hotel »

Staff was good and efficient. Even when the hotel was crowded the staff did a good job. Check in process was efficient. They do not have bellman but the security staff were very helpful. The rooms were very clean.

flowwithdwind

25/11/2015
,
Kota Kinabalu, Malaysia

3

« Hotel within I-City Shah Alam »

We chose the hotel as this is our first visit to I-City and did not want to commute much since we stayed only for 1 night to experience I-City theme park. Personally, I'll rate the hotel 2 star. Not too sure what's the actual rating for the hotel though. Asked for non smoking room. Put up on non smoking floor, but the room was smell of after cigarette. Rooms are small. Cleanliness I would rate 2.5. Room corridor rating-2 star. Expected more being a n international chain hotel. Breakfast are not inclusive. Need to pay RM20 for bfast at the hotel. Breakfast variety need to improved. Noodles was sooo oily. Will opt for a better hotel if there is within I-City in the future. Lots to improve being an international chain hotel.

adyla5550

20/11/2015
,
Kuala Lumpur, Malaysia

1

« vry bad experience with this hotel »

What do you want to expect from theme park hotel. I had stay 2 day in this hotel. The rate for 1 night for 1 room is quite expensive. The room was so small. The menu for breakfast, lunch and dinner is so-so. no choice. The waiters take long time to reload the meal. Not recommended to stay. Sorry best western i-city. twice experience but not changes at all.

Alexander R

19/11/2015

1

« Not worth your money! »

I was traveling for work and i had to stay the night. I called the hotel up and the call was not answered, even when i called a few times. When i actually got trough, i was transfered again, and again, placed on hold, spoken half way, and hunged up!
Finally my booking was made and i was checked-in. The reception's checked in process was alright, the bad part about it was that they paid no attention to me, and they focused on talking to each other so much and would not even greet me. It was all, ic sir..credit card sir..heres your card sir..thank you.
Room was alright, cause its new, comfortable enough. A rather small room though. For the price im paying, i'd rather go to another hotel, cheaper and better service.
I wanted to stay in this hotel because my colleagues suggested it and it was nearby my workplace. If your main purpose was to go to i-city, theres actually nothing much to do here. I was tired, i just needed rest.
Main point - not worth it guys.. Any budget / boutique hotel would worth more than this place.

Irene Lim T

12/11/2015
,
Johor, Malaysia

3

« Dirty in the room, didn't check the room before pass to customer »

Toilet bowl is dirty, I have to flush myself when i enter the room. Don't have coffee inside my bedroom, maybe because the room door is spoil. After they have check everything, the staff change the room to me on the next day night and accompany me up. Door lock is spoil and show check out! When the staff open for me, it's ok, but around 15 minutes i want go out from the room then find out the lock spoil again and make me can't go out!!

Saiful S

26/10/2015

2

« High Expectations but..... »

When I first check in, they gave me a room that wasn't clean. I had to go back to the l lobby and asked a solution. New room of course but i expect better from a well known hotel chain. The toilet was smelly, it 's like something burning, I don't know what. The food were common, nothing stand out. The TV system they using really annoyed me because the TV resolution keep on resetting itself after a few minutes (I suspect it was the HDMI cable that cause it).

WaltGlobal

23/10/2015
,
Santa Clarita

5

« Great value and comfort »

The hotel is very comfortable and really a great value. However, it is a bit distant from the airport or central Kuala Lumpur. The staff was both friendly and helpful. My room was very quiet, and breakfast was good. The front desk was staffed and I had no problem with a very late arrival. I would return without hesitation.

SanjayRaphael

16/10/2015
,
Penang Island, Malaysia

3

« Good place. Parking a letdown »

Stayed there just for a month night. It was a great hotel. Room was very comfy. Staffs were very friendly. The only let down was the parking. We only had 2 free exits. The rest we had to pay. It was bad as i paid for the hotel but the hotel controls my in and out if the hotel. A good nights sleep there though..

willyyilly

14/10/2015
,
Malaysia

3

« Good value for money but problem with toilets »

Stayed there for a night with a group of friends. The room was clean, deco & facilities were better than expected. The only problem we had was the toilet which could not flush properly no matter how many times we flushed. This did not only happened in one room but a few rooms as well, our rooms were at 17th floor.
Complained to the reception before we went out but when we came back, the toilet had not been fixed.
The hotel looks nice and clean for now because it's still new, I hope they continue to maintain it as some parts of the lift was quite dirty, carpeting looks dusty.
Location wise, bout 20 mins drive from Setia City mall, taxi can be pretty expensive as the hotel takes some commission from the fare itself.

PikachuGoMinHyo91

10/10/2015
,
Melaka, Malaysia

4

« Comfortable place to stay »

The staff were friendly especially the security guards which they will greet you and open the door for you all the time. The room was comfortable. Highly recommended for those looking for accomodation in icity. Parking in icity was free for best western hotel guests.

Randy H

06/10/2015
,
Washington DC, District of Columbia

5

« Very comfortable »

Had a 3 night stay for weekend. Hotel room was clean, modern and bed was comfortable/clean.
The Internet access was reasonably fast. I was glad for the security safe. The parking validation for the hotel is shared with the surrounding businesses and was a little annoying but not too bad.
In the hallway outside the room, there is no air conditioning so it was really hot walking to the room.

Anne_My

05/10/2015
,
Alor Star. Kedah

4

« Clean and new »

Simple, clean and new hotel worth considering if you are in i-city. I checked in with 2 other friends and managed fairly comfortable though the size of the room is not really meant for 3 single beds.
The additional bed I slept in was amazingly comfortable . However, the additional pillow I was given was extremely flat and I was given a thick cloth to be used as blanket. Well, the cloth kept me warm enough through out the night.
Breakfast was good with fair selection of food. Curry chicken was delicious !

J35lyn

14/09/2015
,
Petaling Jaya, Malaysia

2

« Best access to i-City »

Receptionist performance is lower than other hotel at the same star rating. Though the hotel is consider new but my room air con was not cold and we only found out there are water leakage from the air con. My room have ants as well even though my room was at 7 floor. Luckily the hotel provide twice parking entrance free of charge.

JohnXL1967

08/09/2015
,
Tokyo, Japan

1

« Something went very wrong »

okay, the location of the hotel is quite convenient for the visits to my customer but that is also the only possible thing I can think off when reviewing this hotel.
The room is not clean, the bath room stinks as if there is an open connection to the sewer, the food is not worth even the name, roomservice is the slowest I have ever experienced in my travels, no bar, no red wine at dinner, key cards required for the elevator but as staff knows they do not function half of the time they are on stand buy even without notifying them...
Not worthy being called a hotel

MFS1406

01/09/2015
,
Damansara, Wilayah Persekutuan, Malaysia

3

« Simple, neat and clean »

No complaints regarding facilities and room...exceeded expectations.
The menu however could have been better. Asian dishes were tastier than the western too. KK mart ( convenience store ) is nearby which is good. Parking system is weird as it is limited to 2 outings but with everything needed is walking distance, i am guessing the system implemented is such so you stay in the premise and enjoy the theme park.

Getting to the hotel ...

·From: Kuala Lumpur Kuala Lumpur city is situated on the east side from the property. To arrive to this property, travel east wards to the Leburaya Persekutuan. Drive along the straight road and signages directing to Shah Alam. After passing the Shah Alam Industrial area, keep left and exit at the Padand Jawa turn off and keep left. Turn right at the traffic and at the next first traffic lights, turn left. The hotel will be visible in front. Turn right and you have arrived to the property. Another indicator of the hotel is i-City where the hotel is situated within the theme park.