320,000 Texas drivers receive error in renewal notice

Published 4:30 pm, Saturday, March 7, 2015

Tax Assessor-Collector Mike Sullivan wants to ensure Harris County drivers are aware of the issue concerning their vehicle registration notice.

According to the Texas Department of Motor Vehicles, two million vehicle registration renewal notices were mailed to customers on March 2, 2015 for their April renewals. From those notices, around 320,000 were printed with an incorrect inspection fee of $0.00 when a fee should have been printed. This only affects a select number of the April renewals.

“We don’t know how many Harris County drivers have been affected by this error, but my office is currently investigating the issue with the support of TxDMV staff,” said Mike Sullivan.

Affected drivers will receive a correct vehicle registration renewal and a notice in the mail from the TxDMV stating:

IMPORTANT NOTICE

Dear Customer: Please use the enclosed registration renewal notice when renewing your vehicle registration. The notice we sent to you earlier this month was printed with an incorrect fee and should be discarded. You are receiving a corrected renewal notice that displays the fee amount that is actually owed. You may disregard this notice if you have already received your registration sticker. We apologize for any inconvenience this may have caused. If you have questions, please contact 1-888-DMV-GOTX (1-888-368-4689).

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“If you have received your April vehicle registration renewal notice and have concerns if it is correct, please contact the TxDMV at 1-888-DMV-GOTX (1-888-368-4689),” said Sullivan.

If you have any questions please contact the Office of Mike Sullivan at (713)274-8000 or by email at tax.office@hctx.net.