Topic 'Massive discrepancy between Suddenlink's meter and my own' in forum 'Suddenlink' - dslreports.comhttp://www.dslreports.com/forum/Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27447595
enTue, 31 Mar 2015 18:04:53 EDTTue, 31 Mar 2015 18:04:53 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27468878
http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27468878Tue, 28 Aug 2012 01:06:21 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27468327
The following link shows something similar to what showed up when it first happened (can't remember if it was exactly this or not, but just like this pic it didn't have an option to proceed). »www.hotforsecurity.com/images/en ··· rome.jpg]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27468327Mon, 27 Aug 2012 22:00:50 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27467570
Having a separate DNS won't help you avoid that redirect either. I got hit with it for other reasons awhile back and I've always had my router using separate DNS servers. After a dozen pages of legal mumbo jumbo and threats I was able to verify the account and get back on. Interestingly my IP was also changed that day.--20/2 Suddenlink : Current5/1 CMA : Old15/2 TWC : Old]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27467570Mon, 27 Aug 2012 17:56:34 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27467145
Suddenlink Puts Broadband Overage Fees on Ice--My PC Gaming Blog»www.gaffonline.com]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27467145Mon, 27 Aug 2012 16:19:54 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27464803
http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27464803Mon, 27 Aug 2012 01:33:29 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27464547
said by areacode304:

While that's true, Suddenlink has instituted a bandwidth cap in his region which has automatic overage fees attached if the cap is exceeded. The bandwidth that their (faulty as all hell) meter shows that he used would be held against him if he were to exceed the cap, even though he couldn't have used it due to the outage.

One could argue, should they want to start shit about this, that Suddenlink is intentionally altering their meter in an effort to make users go over their limit and have to pay more on their next billing cycle. I'm not saying that the argument would be taken seriously by a court of law or that Suddenlink is actually guilty of such practices, but stirring the pot would bring a fair amount of negative attention that I doubt any business would want. Once an allegation goes public, consumer opinion tends to drop considerably and is exceptionally difficult to sway back in the company's favor.

I should note that since Suddenlink seems to operate in markets where there is little to nothing in the way of viable alternatives for television and internet services, they would likely survive the shitstorm based solely on the fact that not doing business with them would mean having significantly less access to the outside world. Well played, Suddenlink. Even when you lose, you win.

According to Pete Abel himself, we in the 304 area code are not under the usage cap yet. He stated that we'd get a letter stating the caps and consequences. My meter is useless also, as I have proven the one day my house didn't have power and I wasn't even home (and was on vacation the prior week, so it wasn't aggregate) I was shown to have used 12GB, with their headend down, my modem down, my computer/router/wireless all down.]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27464547Sun, 26 Aug 2012 20:56:44 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27459649
said by moldypickle:

You were charged $50 for your first time going over the cap? Even the SL mailer said you get 3 strikes (3 months I would think) before they charge you. Did you get no notices or redirects upon hitting your cap?

Sshhhhh.--If you can't open it, you don't own it.]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27459649Fri, 24 Aug 2012 19:57:14 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27459098
http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27459098Fri, 24 Aug 2012 17:13:30 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27459028
The latest from Suddenlink is that they continue to investigate the issue.

I have also been told that overage charges are only applied once you go at least 1GB over the cap, and so since I ended up at 250.2GB then I will not receive any overage charges for that billing period.

Whilst this is good news in the short-term, if they do not identify and correct the problem then there is nothing to stop it from happening again in the future.--My PC Gaming Blog»www.gaffonline.com]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27459028Fri, 24 Aug 2012 16:56:09 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27457951
»www.lightreading.com/document.as ··· r_cable&--What the heck is a GatorKram? »www.gatorkram.com]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27457951Fri, 24 Aug 2012 12:45:04 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455640
»So, you can't trust their fine print either]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455640Thu, 23 Aug 2012 19:28:27 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455436
Suddenlink Usage Meters Still Don't Work and Nobody Cares

And yeah, if it's something I won't be charged for then that would help. As I said above, my total usage for this billing period came in at 250.2GB, 0.2GB over their limit.

Pete Abel was meant to be getting back to me today with an update.--My PC Gaming Blog»www.gaffonline.com]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455436Thu, 23 Aug 2012 17:48:59 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455353
said by moldypickle:

Everyone also needs to remember that this is just showing one day of usage that doesn't match your own meter. He wasn't actually charged any money or overage fee for it yet. So I don't even know if there could be any legal recourse against SL.

While that's true, Suddenlink has instituted a bandwidth cap in his region which has automatic overage fees attached if the cap is exceeded. The bandwidth that their (faulty as all hell) meter shows that he used would be held against him if he were to exceed the cap, even though he couldn't have used it due to the outage.

One could argue, should they want to start shit about this, that Suddenlink is intentionally altering their meter in an effort to make users go over their limit and have to pay more on their next billing cycle. I'm not saying that the argument would be taken seriously by a court of law or that Suddenlink is actually guilty of such practices, but stirring the pot would bring a fair amount of negative attention that I doubt any business would want. Once an allegation goes public, consumer opinion tends to drop considerably and is exceptionally difficult to sway back in the company's favor.

I should note that since Suddenlink seems to operate in markets where there is little to nothing in the way of viable alternatives for television and internet services, they would likely survive the shitstorm based solely on the fact that not doing business with them would mean having significantly less access to the outside world. Well played, Suddenlink. Even when you lose, you win.]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455353Thu, 23 Aug 2012 17:24:21 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455310
I actually haven't heard of ANYONE being charged MONEY for overages yet. Feel free to post a link if someone has!]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27455310Thu, 23 Aug 2012 17:09:03 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27452747
I will wait to see what I hear back from him before I decide my next move, be that further TV and media attention or taking things to the next level.

I would note that, as a result of this "phantom" usage, my total usage for that billing period ended up at 250.2GB.--My PC Gaming Blog»www.gaffonline.com]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27452747Wed, 22 Aug 2012 23:38:17 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27452611
I believe if enough people went to small claims court and won then they might possible do something. Its not a matter of money for them but if a TV or other news service managed to get wind of it then it might be bad PR.]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27452611Wed, 22 Aug 2012 22:45:08 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27452391
http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27452391Wed, 22 Aug 2012 21:30:50 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27451517
stopthecap.com/2012/08/22/sudden ··· r-usage/--My PC Gaming Blog»www.gaffonline.com]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27451517Wed, 22 Aug 2012 16:37:09 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27448125
It's as if it believed that my line was downloading at max speed for the entire duration of the ~6-hour outage on that day.

I've sent a couple of PMs; we'll see if anything comes of them.--My PC Gaming Blog»www.gaffonline.com]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27448125Tue, 21 Aug 2012 19:13:49 EDTRe: Massive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27447608
Again, unregulated metered billing. Win? lol]]>http://www.dslreports.com/forum/Re-Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27447608Tue, 21 Aug 2012 16:59:15 EDTMassive discrepancy between Suddenlink's meter and my ownhttp://www.dslreports.com/forum/Massive-discrepancy-between-Suddenlinks-meter-and-my-own-27447595
For the most part it has been accurate to what my router (WRT54GL running Tomato 1.28) has told me, except for 8/18 where Suddenlink believes I used ~23GB and my router confirms I only used 2.22GB (a difference of 936%).

Also on the 18th there was a gigantic thunderstorm here that knocked the cable out (both TV and Internet) from around 5:00pm - 11pm. I can only assume that this outage somehow negatively affected their meter and is the source of the problem.

Can any Suddenlink tech look into this, or do I just need to try and make some noise to draw attention to the problem?--My PC Gaming Blog»www.gaffonline.com