A: There is not a minimum age to attend this festival. In fact, children ages 10 and younger are admitted FREE if accompanied by a ticket-holding adult. However, all persons must be 18+ to purchase and check into the hotel. Persons under the age of 18 years may still occupy a room; however the person whose name is booked for the reservation must be 18 years of age to check in to the hotel. Please be sure to bring a valid photo identification.

Q: How will I receive my tickets?

A: A CID Entertainment Representative will be at a designated check-in area of your hotel to assist you. Here you will pick up your festival wristbands and merchandise. As it gets closer to the event, the package purchaser will receive an e-mail with all of the event details, including exact times and locations for the check-in and VIP activities.

Q: How can I register my wristband for the Lolla Cashless program?

A: Once you receive your festival wristbands at the designated hotel check-in, you will need to register them online. During this registration you will also have the option to link your credit card to your wristband and set a required PIN for security. Please visit this website for more information about the Cashless program!

Q: Can I select the type of sleeping arrangement in my room?

A: Yes. During the check-out process you will be able to select your preferred sleeping arrangement depending on what options are still available.

Q: Can I purchase a travel package for just one night?

A: All travel packages available for this festival are for three nights only. If you would like to add an additional night to your stay, please reach out to our Guest Services team at 888-805-8930.

Q: Is hotel parking included?

A: Hotel parking is not included in these travel package.

Q: How far are the hotels from the festival?

A: Each hotel is conveniently located less than 1.5 miles from the festival. This makes it easy to just walk over to the festival grounds but there are also plenty of options for those that would like alternative transportation. Please visit the festival website to view all transportation options.

Q: What is the parking situation like?

A: 24-hour parking is available directly beneath Grant Park in four underground garages as well as Soldier Field’s North Garage. It is also a good idea to reserve discounted parking in advance and locate other parking options by visiting SpotHero’s Lollapalooza Parking Page.

Q: The people attending the festival with me may be arriving late. How can they check-in at the hotel and get their tickets and merchandise?

A: The original purchaser will pick up everyone’s tickets and merchandise upon check-in. They will have to distribute accordingly. We advise everyone arrive at the hotel all at once.

Q: I purchased packages for my family, but I will not be in attendance. Can they check-in at the hotel on my behalf?

A: Please have the purchaser contact our Guest Services team at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to the festival.

Q: Is there a payment plan for these packages?

A: At this point payment plans are not available. Sorry for the inconvenience!

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.