It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website

When you set up the WiFi hotspots service in the Virgin Media Connect app on Android, your device will automatically connect when in range of great WiFi as long as your WiFi is turned on.

The right settings and credentials are held by the Virgin Media Connect app. The app has an inbuilt system which checks the signal and the quality of our WiFi networks in the background and decides whether to connect you or not. If you’ve enabled Automatic WiFi management, the Connect app will also switch on your WiFi if needed.

However, some versions of Android may ask you to fill in details and configure settings when you try to manually select our WiFi networks in your device’s WiFi settings.

Please don’t try and connect to our WiFi hotspots through your device’s WiFi settings, as this could prevent you from connecting in the future.

If you have already tried to connect manually, or you have upgraded from the Virgin Media WiFi app, please find the list of saved WiFi networks in your device’s WiFi settings, select any WiFi network names associated with our WiFi hotspots service (such “Virgin Media”, “_The Cloud X”, “arq_wifi_x”) and tap Forget, Remove or Delete.

I’m seeing an error message in the Connect app

If the account status check returns an error message saying we can't check your account at this time, please make sure you have good connectivity and retry. Or just try again later.

If the check returns an error message about your account, please message us using the webchat button in Help. We'll be happy to help you out.

The account status is OK but I’m still having issues

If the check confirms your account status is OK but you're still having issues connecting to some of our public WiFi hotspots, there's every chance you're not actually in range of a hotspot.