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Course ID:

MGMT 4240. 3 hours.

Course Title:

Quality Management

CourseDescription:

Managerial, behavioral, technological, and statistical concepts as related to Total Quality Management (TQM). Quality, continuous improvement and productivity are discussed. Focus is on understanding and being able to apply all the concepts throughout any organization (i.e., service, manufacturing, not-for-profit, and governmental).

Oasis Title:

Quality Management

Prerequisite:

MGMT 3000 or MGMT 3000H or MGMT 3000E

Semester CourseOffered:

Offered every year.

Grading System:

A-F (Traditional)

Course Objectives:

General Course Objective:
The general objective of this course is to present the field of quality
management as a system with the organized application of this knowledge
to the practical improvement of business operations. Quality management
is discussed from a business point of view in terms of the economics of
profitability, of market leadership, and of cost control.
Specific Course Objectives:
Upon completion of the course, participants should have developed an
understanding of the basic concepts of a well defined, well constructed
total quality management system.
Upon completion of the course, participants should have acquired a basic
set of managerial, behavioral, organizational, and statistical tools necessary
for handling the complex problems found in the area of quality management and
control.
Upon completion of the course, participants should have acquired the skills
necessary to effectively use the techniques of analysis and decision-making
that are applicable in the area of quality management.
Upon completion of the course, participants should have developed a framework
for relating strategic issues of quality management to other functional areas
of the organization.

All students are responsible for maintaining the highest standards of
honesty and integrity in every phase of their academic careers. The
penalties for academic dishonesty are severe and ignorance is not an
acceptable defense.
Academic honesty means performing all academic work without plagiarizing,
cheating, lying, tampering, stealing, receiving assistance from any other
person or using any source of information that is not common knowledge.