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Great location and easy access to local shopping. Lovely, clean and spacious rooms with all amenities
Very friendly and helpful staff.
Loved the swimming pool.
Old Quarters not far and felt safe walking on the streets at night.

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Thank pavanp

James L, General Manager at Somerset West Lake, responded to this review

Dear Pavanp,
It is great to have you stay with us during your recent visit to Hanoi. We are happy that you like our serviced residence and you had an enjoyable stay. Thank you for taking time to write this review and we look forward to welcoming you again soon.
Sincerely,
James LIM
General Manager

clean and useful laundry and self cooking is comfortable! (한국인에게 강추합니다) Between hanoi noi bai airport, hanoi metro to Somerset west lake distant is short. If you visit in Hanoi for Business and Family tour, you should use Somerset west lake hanoi. 밥해먹기 좋고 무엇보다 주방시설 및 하노이의 더운 날씨에서도 세탁및 목욕이 얼마든지 가능한 세제와 목욕용품이 준비되어 있습니다. 가성비 최고...

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Thank 형진박2016

James L, General Manager at Somerset West Lake, responded to this review

Dear reviewer,
Thank you for taking time to share your stay experience. and choosing Somerset West Lake as your preferred accommodation choice in Hanoi We are delighted to learn that you have had a great stay with us recently. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates...

Many luxury hotels of Hanoi were located at Northern side of Westlake, but Somerset WL stayed at opposite site, nearby crowded urban zone.
It would be a good recommendation for family or couple who want to enjoy fresh morning of Hanoi from their bed :)
The decoration looked like a second home for Vietnamese with elegant arrangement and furniture.

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Thank Yessha

James L, General Manager at Somerset West Lake, responded to this review

Dear Yessha,
Thank you for your compliments about our serviced residence during your recent stay. I am extremely happy to hear that you like our facilities and service. It is always encouraging for us to learn that our valuable guests are satisfied with our service. Thank you for sharing your experience and we look forward to welcoming you again.
Sincerely,...

This was economical and although not much from the outside and dirty carpeted hallways but inside was a gem. My room was quite nice and included a kitchen that I didn't use and very comfortable amenities. The staff was great (very helpful) and the food was good. The gym and pool area was very inviting.

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Helpful?

Thank Mark L

James L, General Manager at Somerset West Lake, responded to this review

Thank you for your feedback. It is a pleasure to learn that you like the layout of our apartment units as well as the facilities and amenities. I will also share with our team your kind compliments about our services. At the same time, I am sorry that the condition of the hallway left you with an unpleasant impression but...

The hotel is very quiet. Nice room and nice service. It's near the west lake and the view is magnificent. The only disadvantage is that it's too far away from the Old Quarter which is considered to the centre and interesting part of Hanoi. I spent 2 nights there for conference. If i am going to travel for leisure, I...

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Thank DanielThanksGodness

James L, General Manager at Somerset West Lake, responded to this review

Thank you for taking time to write this review and your compliments about our serviced residence during your recent stay. I am most happy to hear that you have enjoyed our facilities and service. I am also pleased to share that we offer complimentary scheduled shuttle bus service to the Old Quarter district as a value-added service to our guests....

Location is abit far from city center, as there are always traffic jam during our stay and taxi driver is a big rip off, and cab seems to be the only transport back here.
According to our 3 nights stay, only twice out of 8 were paying normal cab rate, rather 6 been ripped. Always Vary price.
It took 40minutes...

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Thank Jocy L

James L, General Manager at Somerset West Lake, responded to this review

Dear Jocy L,
Thank you for taking time to share your stay experience. We regret that the incident about taxi charges in the Hanoi City left you with a negative impression. Our Serviced Residence does provide scheduled shuttle bus services to the city centre as well as shopping areas as a value-added service to our guests and I am very...

Somerset West Lake is situated at the quiter side of Hanoi city. The hotel staffs speak relatively good English. Check-in was fast, but we later had to change to another room because the our room was full of cigarette smell, despite my prior request for a non-smoking room.
We stayed in a studio premier room which is very spacious. There...

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Thank Merlion42

James L, General Manager at Somerset West Lake, responded to this review

Dear Merlion42,
Thank you for staying with us during your recent visit and I am glad that you have had an enjoyable stay. I have taken note of your feedback and will definitely share them with my team. I will also share your observations on the breakfast service with the restaurant operator and will work closely with them for improvements....

We arrived at Somerset and was welcomed without any smiles. My friend from Hanoi forgot to bring his ID with him so I asked if my ID alone would be sufficient. The manager on duty (Kayla) asked us curtly "Who's staying?" with the least amicable attitude I had encountered at any hotels in Hanoi (including 2-star ones). I said that...

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Thank kvle

James L, General Manager at Somerset West Lake, responded to this review

Dear kvle,
Thank you for your valuable feedback. We regret that this incident left you with a negative impression and would like to offer my sincere apologies. I am grateful to have been given the chance to address the concerns with you personally and amicably via email communication. I thank you for your kind understanding. I would like to once...

Not super conveniently located, Somerset West Lake property definitely appears far more appealing online than in person. Impressive entranceway but dated hallways and tiny, slow elevators.
Rooms are all different layouts - ask to see yours before agreeing to one. Mattresses and bedding aren't the typical 4-star quality but pillows are fantastic.
A fire alarm brought random security men into...

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1Thank WeddingGirldotca

James L, General Manager at Somerset West Lake, responded to this review

Dear WeddingGirldotca,
I read with much concern about the unpleasant experience you encountered during your previous stay with us. As a serviced residence, we always consider the comfort of our residents of utmost importance. I would certainly review those area of concerns that you have highlighted with my team so that we can continue in our improvement efforts to provide...

So helpfull and a nice place, nice swmingpool ánd beautifull view
The place is very central even though the trafic in Hanoi is crazy it í nice to be in a ảea where you can walk ảound . All the staff í so helpfull and smiling

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Helpful?

Thank Gitte W

James L, General Manager at Somerset West Lake, responded to this review

Dear Gitte W,
Thank you for your compliments about our serviced residence. I am very happy to hear that you have enjoyed our facilities and service. I will certainly share your generous words of praise with our team. Thank you for sharing your experience and we look forward to welcoming you again.
Warmest Regards,
James Lim
General Manager

With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark...more less

Additional Information about Somerset West Lake

Address: No 254D Thuy Khue Road, Hanoi 10000, Vietnam

Region:Vietnam > Hanoi

Price Range:
$91 - $130 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — Somerset West Lake 4*

Number of rooms: 90

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Also Known As:

Somerset West Lake Hanoi

Somerset West Lake Hotel Hanoi

Hotel Style:

#44 Luxury Hotel in Hanoi

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