How to issue a partial reversal for an eCommerce purchase through a Custom FAF

Custom FAF events in Blackbaud Sphere allow users to create an eCommerce store. This can be helpful to sell event related merchandise or tickets. After completing a purchase, an individual would like to have some portion of their transaction reversed.

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The system recognizes multiple items purchased on one transaction as a single payment. A Custom FAF does not allow partial reversals of payment. However, you can reverse the entire transaction and have the purchaser enter a new transaction.