£32.50 for the first 12 months

£45.00 thereafter

averages66Mb

truly unlimited

12months

Free

£390

Features

No setup costsNo activation, equipment or delivery charges

Averages 66Mb download speedAverages 18Mb upload speedYour provider should give speed estimates before you sign upAverage Speed is the speed achieved by 50% of customers on the same product during peak hours of 8pm to 10pm

John Lewis Evening and Weekend Calls, with free calls to other John Lewis Phone customers Call Plan

23p connection fee for non-inclusive calls. Covers UK landline numbers starting 01, 02, 03, 0845 and 0870 made within inclusive calling hours (see below). Inclusive calls become chargeable after 60 minutes. Re-dial to avoid call charges. 087x/084x numbers may have an additional service charge, dependent on who you are calling. Add Anytime calling for an extra £5 per month and an additional £5 per month to expand to cover UK mobile numbers. Calls to other John Lewis Phone landlines are always free, although you must also redial before 60 minutes to avoid charges.

Phone service included - evening and weekend landline calling included as standard or choose between a range of inclusive call packages including an international calling option

Shorter fibre contracts - John Lewis offer fibre on 12 month contracts rather than the 18 month fibre contracts standard from some other providers

Possible downsides

Not the cheapest option - John Lewis have prioritised quality UK-based customer service and fairness of pricing over offering the cheapest price in any area

No standalone broadband - line rental has to be taken from John Lewis and you have to take at least an evening and weekend call plan

No short contracts - the only contract option is 12 months

Telepone support not 24 hour - the freephone support number is only open for calls between 7:30am and 10pm

Calls to mobiles not included - inclusive calls don't include UK mobile phones unless an additional £5/month is paid, which is only available when already paying £5/month extra for Anytime landline calling

John Lewis Broadband details last checked on 2020-05-27

Ofcom Approved

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