faqs

HairLines is the distributor for Paul Mitchell for all of Massachusetts, Rhode Island and the eight counties surrounding Albany, NY. We service the same areas with an addition to state of New Hampshire in regards to GK Hair products. Special orders for all other brands go by a case to case basis, so feel free to call us at 1-800-922-2310 to inquire about shipping Di Biase Hair Extensions, LCN Nails & Skin, Rica Waxing, Monteil Skin Care, Keller International Salon Furniture, and all other brands offerered, directly to you.

To become a HairLines customer, simply call 1-800-922-2310 and our customer service team will assist you. They will contact a local Salon Consultant who will contact you to set up an appointment and show you all that HairLines has to offer.

We have a flat shipping rate of $12.95 on all size orders. If you choose to have your order shipped to you COD, we ask for an additional $12.50 fee to cover the UPS collection charge bringing the total shipping cost to $25.45

In regards to orders placed over the phone or with a Salon Consultant:

We do not automatically ship backorders. We require the salon to reorder those items.

In regards to online orders:

If you place an order online and an item is backordered, we will follow these steps to ensure you receive the item or credit for the amount already paid.

A. We will credit you immediately IF there is card kept on file with the Hair-Lines office team. You can find out if you have a card on file by calling 1-800-922-2310.

B. If there is not a credit card on file with the Hair-Lines home office and we know the item is expected to be back in stock soon, it will be sent out as soon as we receive it.

C. If there is not a credit card on file with the Hair-Lines home office and the item is either discontinued or not due in within the week, we will contact the customer in order to get a credit card number and credit the amount paid.

These products have been diverted through dishonest people that are reselling them to major retail chains. Be aware that when sold in these stores they are not guaranteed by the manufacturer and may be either counterfeit or defective.

Diversion occurs when a licensed professional sells professional products to collectors who then sell the products to major grocery or drug store chains. By the time these products get to the consumer, they usually cost more than the suggested retail price. This unethical practice is fueled by money and demand for professional products by consumers outside of the normal salon-client relationship.

Various and all levels of professionals have been caught at “the game”. Basically, anyone from distribution to licensed hairstylists can sell these products “under the table” for a profit. These products then are sold to a third party, so by the time they get to the consumer they are usually more expensive than suggested retail price. Large retailers understand that providing “one stop” shopping for their customers enhances profits. If they could get these products through the proper channels they would undoubtedly have much more shelf space devoted to these products. Diversion has become an industry wide problem and the more popular products have more consumer recognition, therefore, they are more widely diverted… simple economics!

1) Be sure your client leaves the salon with everything they need to replicate the fabulous hairstyle you have just created.

2) Be knowledgeable; know the professional products you offer so you can recommend them properly. Also, if there are grocery or department stores in your area, know which products they carry and what their prices are. Often these places are charging far more than suggested retail.

3) Thank your salon clients for buying their professional products from you. Let them know it matters to your salon.

4) Report any collectors who contact you to buy products. Call PSC or the manufacturer.

5) Be sure your salon offers a great selection of beautifully displayed and well-stocked products. People love to shop!

6) Avoid patronizing businesses that sell these products, and let them know that as fellow business people you do not appreciate their unethical retailing of professional salon products.

7) Choose products and distributors for your salon who support you with great service and education to grow your business.

8) Choose to fight! Choose to compete! Only hairdressers know the right products and the right way to use them. There are no hairdressers at the grocery store.

Paul Mitchell Diversion Hotline - 1-888-398-8884

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