Hi Experts
I have a situation were in user were not able to redials if they miss any call because it won't add prefix automatically. So to overcome this I created New partition and CSS add the new partition to the new CSS. The added calling transformation mask with the required prefix 71 in my case. Then on the SIP Trunk under " Incoming Calling Party Settings" unchecked "Use device Pool CSS" and selected the CSS that I created.
I was so happy everything was working good until we noticed the issue. The issue is for when we receive calls on mobile(SNR/Mobile connect) it shows +1 71 XXX XXX XXXX (That means 12 digits). It has two issue, 1) we can't redials as it shows wrong number 2) It doesn't match with the stored contacts.
Is there any fix for this where we can redial the number from Mobile as well as IP phone?? I can implement even prefix for dialed number is that works perfectly. I mean we will receive call from 10 digit number and when we redial it automatically add prefix 71 to it.
I will appreciate your help!
Thanks,
Muk
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Hi All,
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers are GUI, Console and Silent” when trying to install RTMT (Real Time Monitoring Tool) Plugin on Windows Machine? You may receive the above error on Windows 7, Windows 8, Windows 2010 or Windows 2012.
There are two ways to resolve the issue:
Solution A:
Copy the the CcmServRtmtPlugin.exe to C:\ Drive on your Windows Machine
Launch Command Prompt on your Windows Machine
Type “cd\” without quotes and hit enter
Type “CcmServRtmtPlugin.exe -i gui” without quotes and hit enter.
The installation should start and continue without prompting the above error.
Solution B:
Right Click CcmServRtmtPlugin.exe > Troubleshoot compatiblity
From there you should be able to install it.
Please don't forget to rate, if this helps.
Thanks,
Muk
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Hi Deepak,
This is already set for me but I my requirement is users want to dial only 10 digit and it should add 91 automatically.
My current configuration automatically add 91 in-front of calling so in case if I miss any call I just redial and it works. But when we have to dial manually we have to add 91 before the dialed number.
Please suggest in this regard. (Also we have to make sure that it does not add to incoming number calls because it is already there).
Thanks,
Muk
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Hi Experts,
I have a situations were user miss the call and when they hit the redial it says them your call can't be completed just because the number doesn't have access code 91. Then literally they have to find a pen and paper write down the number and make a call. Now my requirement is either it should add 91 automatically for the 10 digit incoming calling number(not for 4 digit internal calls) or it should add 91 automatically when they redial.
Incoming Call flow is PSTN Caller =======> CUBE =====Dial-Peer(SIPTRUNK) to the Call Manager====> Translation Pattern(changing called number to 4 digit) ===== Phone
Outgoing Call flow.
Phone====>9.1[2-9]XX[2-9]XXXXXX(Route pattern) =======> CUBE======1[2-9]XX[2-9]XXXXXX(send to the service provider).
Gateway(CUBE) CSS ===> CSS--LD
Translation Pattern Partition ===> PT--INTERNAL Translation Pattern CSS ===> CSS--LD
Route Pattern Partition ===> PT--LD
Internal Phone CSS ===> CSS--LD Line Partition ===> PT--INTERNAL Line CSS ===> CSS--LD
Any help will be really appreciated!
Thanks,
Muk
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Hi @Jaime Valencia,
Thanks for your help!
Could you please go through the link? https://www.cisco.com/web/software/282074348/109381/CUC_10.0_vmv8_v1.5.ova.README.txt
I have doubt about this section.
Upgrades from previous release:
1) Power off the VM.
2) Modify the RAM, CPU, reservations, and OS based on the changes listed above via the vmware-viclient. Note, do not attempt to change the number of disks or disk size.
3) Modify the Network Adapter. See “Modifying the Network Adapter” section.
4) Save the changes
5) Power back on the VM
Thanks,
Muk
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Hi @Jaime Valencia,
Thanks @Jaime Valencia for your help
Could you please let me know what is SE/AM? Actually in our organisation things were going in a little unorganized way. The person who was dealing with the SMARNET for end customer has left the organisation and the new person is not able to find it. The Licensing team has told me that they will provide me the licensing for 11.5 if I can provide them Contract Number, or that previous Licence request. Both of these unfortunately I don't have. However, I do have access to both new as well as old Unity along with their PLM's. I even offered them access if they can some how find the information needed from the OLD Unity of PLM.
Thanks,
Muk
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Hi Guys,
We are running 10.5 Unity Connection and are having issues everyday. Finally we decided to redeploy the Unity so instead of going for 10.5 we went for 11.5.
We have 47 Licences in the 10.5 version. Now I contacted TAC licensing team to get the licencing for 11.5, however, they are asking me contract information which unfortunately I don't have due to some different reasons(the person which was looking after the SMARTNET is not in the company anymore).
Basic Messaging (10.x)
Unity Connection
39
47
8
In Compliance
Now my question is; is there any way so that we can get the information from the old Licensing server. Like is there a way to download the old licenses file or check from some logs. I will appreciate any kind of help.
Thanks,
Muk
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Hi @Dennis Mink,
Thanks for your help!
9042yyyyyy is external number. Yes, there is Route pattern for this which points to the SIP Trunk and on the gateway there is dial-peer to Service provider.
Also if I dial same pattern number for example 9042zzzzzz that uses the same pattern and works fine.
Thanks,
Muk
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Hi @Dennis Mink,
Thanks for your help.
The calling number is 9045xxxxxx called number is 9042yyyyyy. 172.20.160.12 is Communications manager Subscriber. I am so concerned why there is no dial-peer in the traces.
Thanks,
Muk
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Hey Abey,
This worked for me. Basically I regenerated this ipsec before few days and it displayed to restart DRS M/A however, this is out of mind now. Thank you so much for your help! I really appreciate.
Thanks,
Muk
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Hi @Marcelo Almeida De Morais,
Yes, everything works fine. Even I am able to login to Admin,OS as well as DRS page. But when I click Backup devices nothing happens.
I thing this problem started after I regenerated few certificates before sometime however, I am not sure about this. And I regenerated Cisco Tomcat and restarted the service after that.
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Hi Guys,
When I am connecting to the Windows VPN I get this error while joining any WebEx meeting. While my colleague on the same network connecting the same VPN doesn't face any issue.
Any Suggestion in this regard?
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Hi Guys,
When I am connecting to the Windows VPN I get this error while joining any WebEx meeting. While my colleague on the same network connecting the same VPN doesn't face any issue.
Any Suggestion in this regard?
Thanks,
Muk
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Hey Rajesh,
Could you please let me know how did you fix this issue? When I am connecting to VPN I am getting the same error. However, my colleagues are not getting we have everything same.
Thanks,
Muk
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Hi Guys,
We recently had some issue in the Unity data and I had to take COBRAS backup. When restoring in the new server, I didn't check the import corporate email option. Now my issue is I have to go to every user and Select the use this email option under User > Edit > Unified messaging. This is not just a time consuming process to do it manually for every user but also My client want to see it as corporate email.
The user's are LDAP sync still the corporate email is not showing up. Under User basic's also the corporate email is not there.
User basics.
Unified email option.
Please note the user is LDAP sync and email is added in AD. I also tried BAT tool added the email manually in the CSV file but no luck
I want to get the corporate emails imported.
Thanks in advace.
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Dear All,
I am trying to figure out the NTP unsynchronized issue with the Call manager and Unity. I am using IOS based NTP server. Even though I configured NTP server on the default gateway(2800 router) however, the NTP is still not synchronizing. On the GUI it is showing "NTP unsynchronized" but shows other wise on CLI.
Any response will be appreciated.
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Dear Friends,
Could you please let me know if there need to be any configuration done on Gateway or call manager for RAD-1A Remote Access Device. One of our clients is asking me to configure it for them, however, I have know idea about it. Any help would be really appreciated. Please find the attachment as well.
Thanks,
Muk
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Hey Guys,
I am getting the alarm for the following services:
Cisco XCP File Transfer Manager service is down. Cisco XCP Message Archiver service is down. Cisco XCP XMPP Federation Connection Manager service is down.
Since in my deployment I don't have external database and the "File Transfer Type"is Peer to Peer, from my research on the net, I think I don't need these services hence can deactivate them to get rid of alarms. However, before deactivating I want to make sure that these are not important for other things.
Your help will be most appreciated. I am new to IMP.
Thanks in advance!
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