Appello win new telecare monitoring contracts

New contract
wins for Appello mean the 24-hour control centre maintains its position as the
UK’s largest monitoring provider, supporting more than 190,000 individuals
across the UK.

Dartford
Borough Council have returned to Appello, due to the exceptional quality of service
provided and ability to tailor services to meet specific requirements. The two-year
contract will see Appello providing telecare monitoring service to the council’s
telecare customers within their supported housing schemes.

Alison
Haines, Supported Housing and Finance Manager for Dartford Borough Council
Housing Services said “Our residents’ safety and security are vitally important
to us. Whilst most of our residents are
able to maintain their independence with minimal support, for some having this
facility is a lifeline.

We are
delighted to return to Appello for these telecare monitoring services, who have
shown their ability to provide a high-quality monitoring service whilst meeting
the specific requirements of Dartford Council.”

Teign Housing, in South Devon, has
signed a new three-year agreement with Appello to supply monitoring for more
than 1250 personal emergency alarms in use by its residents and provide an Out
of Hours service to approximately 3600 properties. The contract was awarded
following a competitive tender process and demonstrates Appello’s ability to
meet housing providers needs for quality and value.

Angela Gibson, Neighbourhood Services Manager
for Teign Housing said “TeignCare
provides a vital service to many people across Teignbridge and is an important
part of our wider work to support customers to remain independent. We are
pleased to be in partnership with Appello and to be working together to provide
residents with a reliable, cost effective and essential service.”

Gill Atkey, Monitoring
Services Director, at Appello said “These new contracts are a great start to 2019
and demonstrate the value our customers put on the quality of services we
deliver. They are testament to the level of the service we provide and the
expertise and commitment of our team. We are looking forward to working in
partnership with Dartford and Teign and making a difference for their residents.
“