IT Quality Assurance Analyst in Cleveland, OH at National General Insurance

Job Snapshot

Job Description

Primary Purpose:

This position coordinates and participates in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing in the NPS and ANA operating systems and works as a liaison between developer, product managers, compliance and end-users. Provides business knowledge and technical support to successfully implement system changes to the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Evaluates business requests to determine feasibility, defines detailed business requirements and specifications, works with developer to define alternatives and recommends optimal solutions

Prepares overall project plan, incorporating system considerations for various operational areas, submits the request for programming, coordinates and drives successful delivery based on agreed to schedule

Prepares test plans and scenarios for usability testing, executes test scenarios, approves project implementation and verifies the production output upon implementation. Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product

Serves as business subject matter expert for developer and technical liaison for the business units, ensures a common, consistent product for all states, products and lines of business for internal and external system customers

Coordinates and documents the resolution of problems encountered during and subsequent to the usability testing

Reviews and researches production problems; determines the extent to which they are testing, development, or user errors. Determines impact of issues on the business units, develops alternative work processes until issues are resolved, works with developer to recreate problem and recommend solution

Provides support to various areas. This may include researching additional factors affecting a cost benefit analysis and other analytic or diagnostic services that support decision making by management

Performs other duties as requested

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrates knowledge of multiple states, lines of business and various product lines, including rating, operations, and overall process workflow

Prior project management experience or demonstrated skills

Demonstrates the ability to understand and translate user needs into business specifications

Demonstrates the ability to understand and translate user needs into programming specifications

Demonstrates working knowledge of company operating systems and processes including a working knowledge of the policy administration system

Demonstrates the ability to conduct investigation and research into system errors and discrepancies

Demonstrates high level of skill in the development of test plans and test cases through thorough analysis of requirements

Demonstrates a thorough understanding of risk-based testing and consistently applies it to testing assignments

Demonstrates knowledge and skills to support testing for all testing functions within the department

Demonstrates the ability to provide guidance to less experienced personnel

Job Requirements

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About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.