So you want to work on a help desk?

The help desk operator is a pivotal role in any organisation. The first port of call when a staff member is having difficulties in using their PC and/or an information system.

The help desk operator needs to have a broad understanding of the information systems that are used in their organisation; they will also need to have a solid understanding of the technology that the organisation is utilising to run the information systems. They also must be helpful and supportive because when a system is having an issue, productivity stops. That equals wasted time and money for the company.