A reader asks how to set up his email account on an iPad 4 he was given as a
present.

My Children have just given me an iPad 4 for my birthday. I am really pleased with it but I cannot set up my Orange email address through the Mail app. I can of course still get it, as I used to on my PC via the web and on the iPad using Safari but I prefer the easier access and functionality of Mail. I have tried various combinations for IMAP and POP services but I can't seem to get it to work. Can you put me on the right track?Roy Barton, by email

Orange, now part of EE, uses the POP3 email system for orange.net messaging on the iPad 4 Retina. The setup procedure is to go to Settings > Mail Contacts Calendars > Add Account > Other. Tap Add Mail Account, enter your name, username and password then tap Save. Check that POP is highlighted in blue at the top of the box and that your details have been entered correctly. By default the iPad enables SSL security, but Orange/EE doesn’t use it so tap Yes when it asks ‘Do you want to try setting up the account without SSL?’ and it should verify the settings. If it doesn’t work then the server port may have been wrongly set, so go to Email Settings and scroll down to Outgoing Mail Server. Tap smtp.orange.net, then the panel under Primary Server and make sure the Server Port is 587, if not change it. Tap Done and fingers crossed, it should work.