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REVIEW RESERVATION

Review, change, or cancel reservations made on Ramada.com. If you need additional assistance, please call 1-800-854-9517 (1-888-709-4046 from Mexico).

Hotel Reviews from Ramada guests:

Had no hot water for a shower in the morning and when I checked out I got a sorry, but it just did not make me feel like anyone cared. I did not expect a free room but somethi...
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Had no hot water for a shower in the morning and when I checked out I got a sorry, but it just did not make me feel like anyone cared. I did not expect a free room but something would have been nice. Offered a room on the first floor that had hot water would have helped.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to review our hotel, we do apologize that you had no hot water in the moring to shower with. We also could not offer you another room for a shower because we did end up at max occupancy that evening. I am very sorry the stay with us had a few bumps in it we try our very best to make sure each guest has a wonderful stay with us. I hope you will come back and stay with us again very soon so we can show that these isses are very uncommon here at our hotel. If you have any other isses or concerns, please feel free to contact the hotel and ask to speak with a manager we be more then happy to help you.
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TThere were no wash cloths in one of the rooms and no bath towels in another room. The room with no bath towels also had a defective bedside lamp. When we called for it to be ...
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TThere were no wash cloths in one of the rooms and no bath towels in another room. The room with no bath towels also had a defective bedside lamp. When we called for it to be fixed we were told an hour but it never happened. Tubs in both rooms drained so slow you had to stand in your dirty water. It was not a good stay!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you so much for taking time out of your day to review are hotel, it always help us to fix things when we have the feed back to work off of. I am so sorry to hear that there were no towels in one of rooms you rented ,we were very low on towels we did order all new so that issue will not happen again in the future.I also will make sure we work with mantaince to make sure we are taking care of the small things like light bulbs, and tub drains, we dont want you or anyother guest having these encounters. I hope when you are back in Denver you will come give us just one more shot to show you how great our staff and hotel can be.
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In over 40 years of staying in hotels, this was the worst hotel I've stayed in many years. The room was filthy, with the same pieces of trash and paper on the floor when I che...
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In over 40 years of staying in hotels, this was the worst hotel I've stayed in many years. The room was filthy, with the same pieces of trash and paper on the floor when I checked in as when I checked out. They never vacuumed. A layer of visible dust was on the dresser all 4 nights.Greasy fingerprints were on the bathroom door all 4 nights. Despite being a "smoke-free" establishment, the entire wing of the hotel reeked from smoke, as did my clothes. My fellow business traveler had the same experience. I will never stay there again, and will gladly make a 10-mile commute to one of the newer hotels nearer the airport. This hotel should not be allowed to have a sign out front of any national chain. Hotel staff was uncaring from check-in thru check-out.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We are very sorry to hear that your stay with us here at the Ramada was less then amazing, we do truly try to show each guest the stay of a lifetime here with us at the Ramada. We have received new linens for the hotel, we also are working on giving the hotel an update such as new furniture, this is all adding to the over all liveliness of the hotel. I am sorry your stay with us at the Ramada had some bumps in it, we truly believe that each guest should have a care free easy going stay. I do hope the next time you are in town you try staying with us just one more time so we can show you the difference in hotel and show you what the meaning of an amazing really is. If there are any questions or issues you have about the hotel please feel to call us at the hotel ask for a manager, and one of us will be more then happy to help you out.
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Horrible service, didnt clean the room the first day, asked for extra towels and got less than before. Overall I would NEVER stay at Ramada again.
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Horrible service, didnt clean the room the first day, asked for extra towels and got less than before. Overall I would NEVER stay at Ramada again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We here at the Ramada are sorry to hear that your stay with us was not very good, we will talk with staff to make sure that when things are asked for we do make it happen. The guest is always the top priority,and we never want to make them feel otherwise. I hope you will come back and see us again very soon we would love to show you we can live up to our moto "you do your thing and leave the rest to us".
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This is about the worse Ramada I have ever stayed in. Old, dated rooms, really poor furniture, horrible towels. Very nice staff, just a really old dirty property.
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This is about the worse Ramada I have ever stayed in. Old, dated rooms, really poor furniture, horrible towels. Very nice staff, just a really old dirty property.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

First of all thank you so much for taking out your time to review our hotel, this does truly help us keep building up our hotel when we have feed back to use. We are starting to buy new furniture, and update the property which will bring it a whole new level of spunk. I hope the next time you visting the beautiful city of Denver you give us one more chance to show you how amazing and different our hotel will be.
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The hotel seemed ok at first. The rooms were a bit run down, but the price was excellent. Right away, there were issues with my reservations (3 rooms). When this was taken ...
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The hotel seemed ok at first. The rooms were a bit run down, but the price was excellent. Right away, there were issues with my reservations (3 rooms). When this was taken care of 30 minutes later, we all went to our rooms. My co-workers room had a tub full of water, WITH the drain removed. He went back to the lobby to get a different room. When he went to his second room, this one was unusable as well. The TV was laying on the bed, the furniture was all in disarray. He went back a third time, and finally got an acceptable room. We all met for dinner at the hotel bar that night, and while we were there, my buddys room was broken into (Yes, the same buddy that had to switch rooms three times!). The thief got his backpack with his laptop, his wallet, watch, and about $300 in cash. He went to the lobby again, and the police were called. He asked to see the camera footage (cameras are everywhere) and was told the system didn't work. The police finally arrived and asked to see the footage and were told the same thing.
The hotel did NOTHING to help my buddy out. I was at least hoping for a room credit, which I would have passed on to him...but no, nothing except the Manager stating that for all they knew, he had left his door open. We practically live out of hotels for most of the year, and this was the worse experience we had ever had. Management basically shrugged their shoulders at us as if to say "What do you want us to do about it?"
Long story short....he should have known better than to leave valuables in his room, but we were gone only a short while. This screams :Inside job" but we have no proof of that.
Lastly, the hotel charged us different rates for the rooms...which were all booked together, and at the same rate. I was so disenchanted with them at the time, I didn't even notice until I got home and did my expense report. Ripped off AGAIN!
Be careful if you go here...and make sure to ask if the hotel is booked with a motorcycle Gang convention before you go. YOU WILL NOT SLEEP THROUGH THE NOISE!« less

Room was very dirty, stocked with only 1 washcloth, called front desk to get more, didn't receive any so I had to go get myself..front desk said she was waiting for housekeepi...
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Room was very dirty, stocked with only 1 washcloth, called front desk to get more, didn't receive any so I had to go get myself..front desk said she was waiting for housekeeping to arrive..unacceptable« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to give us your feed back about your stay, we are very sorry to hear that you did not get any washcloths in your rooms. We have ordered new washcloths and we will make sure that each room is getting them opon being cleaned. I am sorry for the issue you had on your stay here at the Ramada Plaza Denver central. I hope when you travel back to Denver that you will try staying with us just once more so you can see how great of team we really can be here. If you have any issues please feel free to call us here at the Ramada and ask for a manager we will be more then happy to help you in any we can.
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