Your recipient will receive the funds in his or her local currency. Some countries may convert the funds into a different currency; conversion fees may apply. Your recipient can confirm the currency with their bank.

How is the foreign exchange conversion calculated on my transaction?

CIBC’s rates are based on live inter-bank foreign exchange rates for all Global Money Transfers. You’ll receive accurate, real-time pricing every time you send money.

If I send money to a recipient regularly, will I have to re-enter their information every time?

No, your recipient’s information will be saved in your CIBC Online Banking profile and history.

Will the money I send arrive safely?

Yes. If you gave us the correct information, the funds will arrive safely.

How can I check the status of my transfer?

Sign on to Online Banking or Mobile Banking and go to the Transfer Status page to check the status of your money transfers.

• If a transfer shows as "Pending," the funds have not yet been sent to the recipient

• If a transfer shows as "Completed," the funds have been sent to the recipient

How can I get more help?

For more help with Global Money Transfers, call CIBC at 1-866-330-7344, 24 hours a day, 7 days a week.

* CIBC foreign exchange rates apply. A Global Money Transfer and a Foreign Exchange transaction counts towards your allowable transaction limit, bank account transaction fees may apply. Must have a CIBC chequing, savings or personal line of credit account to send a CIBC Global Money Transfer. Most transfers are completed by the next business day. However, there are times when a transfer requires 2 to 3 business days to be completed.

1 Referrals must be made to first-time users of CIBC Global Money Transfer in order to qualify for credits.

2 To be eligible for the CIBC Welcome to Canada Package, you must have received Canadian permanent resident status within the past 5 years; any time period longer than 5 years does not qualify. You must request the CIBC Newcomer benefits when applying for a product. Other conditions may apply.