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Excellent custmor service

Yes it's true what other guests have said this hotel is great purely because if all the staff that work here, they have offered us the best service , we booked the garden club which was good to have the little extras, had breakfast in both the restaurant and garden club and twice in our room which was lovely and so relaxing. The hotel is older and rooms I think need to be updated although bed and pillow menu make for a comfortable night sleep. Pools a bit of hit and miss very busy with children and families which is ok but for a couple trying to relax not so much fun, the sun loungers are also so close together that you feel uncomfortable practically on top of some other family or couple, our favourite pool was by far the lagoon pool which was slightly quiter.Tge garden club complimentary drinks in the evening were good although easy to over indulge and not able to eat out after as full up, there were also a lot if older guests who use the garden club and have been coming to the hotel for many years one lovely couple now on there 27th year !! There was however another set of guests who also I think have been coming for many years , they seem to feel they owned the garden club one morning one of them spoke to the staff so poorly...Yes it's true what other guests have said this hotel is great purely because if all the staff that work here, they have offered us the best service , we booked the garden club which was good to have the little extras, had breakfast in both the restaurant and garden club and twice in our room which was lovely and so relaxing. The hotel is older and rooms I think need to be updated although bed and pillow menu make for a comfortable night sleep. Pools a bit of hit and miss very busy with children and families which is ok but for a couple trying to relax not so much fun, the sun loungers are also so close together that you feel uncomfortable practically on top of some other family or couple, our favourite pool was by far the lagoon pool which was slightly quiter.Tge garden club complimentary drinks in the evening were good although easy to over indulge and not able to eat out after as full up, there were also a lot if older guests who use the garden club and have been coming to the hotel for many years one lovely couple now on there 27th year !! There was however another set of guests who also I think have been coming for many years , they seem to feel they owned the garden club one morning one of them spoke to the staff so poorly because the wrong cheese had been put in her omelet she actually waved her hand about for the young man to leave and dismissed him it was truly disgusting and I found it hard to be near this whole group for the rest of our holiday they should be so ashamed of their behaviour to the lovely staff at the garden club. Thank you all the staff at the Padma for making our stay so pleasant.More

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Stayed: July 2014, travelled as a couple

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Ask 198Gilly about Padma Resort Legian

4 Thank 198Gilly

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We have a small baby and everyone there was so accommodating and friendly. It was one of our best hotel experiences ever. Whatever we needed, for our baby was promptly provided for our convenience.The food was awesome and the rooms were clean. I couldn't recommend it more.

Stayed: July 2014, travelled with family

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Ask Ce-sky9876 about Padma Resort Legian

Thank Ce-sky9876

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I have just returned from 5 days at the Padma Bali, as usual my short stay was amazing.The pools are fantastic, I used Bali Tours that is at the Padma located not far from check in they were very good I did a night safari that I booked through them.I stayed in a garden club chalet up stairs near the garden club,loved the club benefits and I would recommend this.They are building a new family wing that will be finished in 12 months it looks like it will be amazing it's down where the tennis court was.I can't wait to return it was me 5th stay, staff are always friendly and helpful.Thumbs up for the Padma thank you again.

Room Tip: Up stairs Garden Club Chalet

Stayed: July 2014, travelled solo

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Ask Vicki250 about Padma Resort Legian

Thank Vicki250

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Padma should be #1 Hotel in Legian. Everything was perfectly fine, from the airport pick-up to airport drop-off and everything in between. The food in the restaurants and the bars is great, with a good selection of choices. We dined at the japanese restaurant a couple of times and loved it. Sure the buffet breakfast in Donibu gets busy, the pools get busy, people reserve sun-lounges, there are children everywhere and loud groups enjoying their holidays ....... if that's not your thing then perhaps Ubud is a better option. My partner and I are in our 40s, do not have children and weren't "freaked" out by the playful noises and screams at breakfast or around pool areas. We could go to the Garden Club or find a private quite spot in the gardens. The gardens are beautiful, well kept, big fish and turtles everywhere in the ponds, squirrels running up trees. Really nice.We had a lagoon access room and enjoyed being able to slip into the pool without effort in the morning. The room was cleaned daily with fruit and water bottles provided. If Legian is the area you want to stay in, then this is the place to stay at.

Stayed: July 2014, travelled as a couple

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Ask Stav40ish about Padma Resort Legian

1 Thank Stav40ish

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PadmaResort_GM, General Manager at Padma Resort Legian, responded to this reviewResponded 1 August 2014

Dear Valued Reviewer

Many thanks for your lovely review of our resort.

I’m so pleased to read through your comments and have shared it with my entire team. Positive feedback from our guests serves as a great motivator to all of us to continuously provide a high level of services to all of our guests.

It was our pleasure to have you as our guest and we look forward to welcoming you back again soon.

SincerelyT SoerjantoDirector of Operations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We recently returned for our annual stay at The Padma - Once again they did not fail to impress. From the room, to the breakfast, to the pool etc. Let's make it clear this is a family friendly resort with a lot of children& families, we have two (2) young children 4 & 6 who love coming to the Padma. We stayed in two deluxe garden chalets which were very peaceful & well located. Would highly recommend the hotel. The Padma should be No 1 on trip advisor as at least their main pool has full sun exposure all day unlike some of the other resorts in the area.

Stayed: June 2014, travelled with family

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Ask Robert3181 about Padma Resort Legian

1 Thank Robert3181

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This is a top resort. There is nothing else i can say. I have stayed there 5 or 6 times now and every time it doesnt disappoint. Service, staff, food, rooms all 10 out of 10. I totally recommend it.Rooms are spotless, So many pools to choose from, and the breakfast is the best of any hotel i have ever stayed in through out the world. A must to stay at

Stayed: October 2013, travelled with family

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Ask debbie j about Padma Resort Legian

1 Thank debbie j

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC