Add products to your wishlist and request a quote. Quote Requests are free.

We will send you an email with the calculated price.
We usually reply to you with a quote withing one or two business days.
Product prices may change depending on the latest sales price acquired from each online store as well as the exchange rate.

Make your payment if you're satisfied with the price.
If not you can cancel anytime!

We purchase the product you specified on your behalf.

The product arrives at our warehouse.

We will ship it to you. All our deliveries will be insured.
For shipments via EMS see here to see how much time it might take.

Q

Are there any size/weight limitations?

A

Yes. Even fairly large objects are shippable but the following limitations apply.

Attribute

Limitation

Size

Longest side of package must be 1.5 meters (4.9 feet) or less. The total length of three sides combined must be less than 2.75 meters (9 feet)

Weight

Total package weight must be less than 30kg (66lbs)

Please note that our catalogue of latest Japanese products may include products which exceed the size or weight limit. If you request a quote for such an item we will have to cancel the request. We're very sorry for any inconvenience caused in advance.

Q

Are there any items you can not send?

A

Some items are prohibited to be sent via international mail service. Major categories of such items are as follows.
(Please note that some countries may impose special restrictions not listed here)

Tickets to events, etc.; vouchers that are exchanged with services or goods; prepaid items; and other electronic or virtual currency.

Please note that our catalogue of latest Japanese products may include prohibited items. If you request a quote for such an item we will have to cancel the request. We're very sorry for any inconvenience caused in advance.

Q

About Import Duties, Customs and Taxes

A

Items that are shipped to countries outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such fees when the shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so it is best to contact your local customs office or consult their website if you require more information.

Q

What countries can you ship to?

A

We can ship to over 120 countries and regions. For details please see here.

Q

Can we cancel?

A

You can cancel a Quote Request at any time.
Once you decide to get the items and we proceed to purchase the products on your behalf the status on the order will change to Confirmed (Preparing for Shipment). Once the status progresses to this stage you can not cancel an order.

Q

Can we return or exchange an item?

A

Because Jzool-Agent does not sell any of the items itself, we do not accept any returns or exchanges.

However, in some rare cases the original seller may accept a return or exchange. In such cases Jzool-Agent can facilitate the process by arranging to forward the returned item to the seller on your behalf.

Any damage or loss that occurs during shipment should be handled between you and the carrier responsible for shipment. All shipments will be insured unless you specifically ask us to waive insurance.
For details see our Shipping & Returns Policy (ITEMS DAMAGED DURING TRANSIT).