Frequently Asked Questions for Current Tenants

Experience the Carolina Moves Property Management Difference.

Carolina Moves has put together a list of the most frequently asked questions for current tenants in the hope that we will be able to alleviate some of your initial concerns. However, you are welcome to contact us directly to discuss anything at any time.

Rent is due on the 1st of the month every month with a 5-day grace period. Your rent must be received by 4:30pm EST on the 5th of each month to avoid any late charges.

Your late fee is $25 per day and capped at $250 total per month, unless otherwise specifically noted in your lease agreement. If payment is not received by the 5th of the month, then you are at risk of being evicted from the property.

You can pay rent through your Tenant Portal with an EFT from a checking account, savings account, or credit card.

You can mail a check or money order made out to Carolina Moves to: Carolina Moves, PO Box 461, Greenville, SC 29602.

Money orders and checks can be received and processed same day at our Carolina Moves office during normal business hours.

In most cases, a tenant will not be charged for any maintenance or repair work done to a rental property. However, there are a few exceptions, included but not limited to:

If the maintenance issue is the direct result of some act of the tenant or the tenant's guest, whether deliberate or negligent, the cost of the maintenance repair will be assessed to the tenant's ledger for immediate payment.

If a tenant fails to report a maintenance issue in a timely manner and the result of that failure makes the property incur additional costs, then the difference in cost may be assessed to the tenant on a case-by-case basis.

If the tenant schedules and performs a repair outside of Carolina Moves authorization with a vendor of their choosing, then the tenant could be liable for the total cost of the repair once assessed by a Carolina Moves vendor and corrected to the necessary code requirements of Carolina Moves.

If a tenant schedules an appointment through Carolina Moves with an approved vendor and the tenant fails to keep the appointment, then the tenant may be charged the vendors true dispatch costs.

If the tenant makes an approved alteration to the property with the knowledge that it is to be returned to its original condition upon move out and doesn't return the property to its original condition upon move out, then the tenant will be assessed the total cost to restore the property to its original condition.

A major leak or a lack of heat or hot water are all considered maintenance emergencies. Please contact us immediately at 864.475.1234.

In the event of a suspected fire or criminal event, please contact 911 immediately and do as advised by the authorities.

In the event of a possible gas leak, vacate the home immediately and contact your gas provider for further instructions.

You can submit all non-emergency requests through your Tenant Portal. You can also call our office at 864.475.1234. If our phone lines are busy during regular business hours, please leave a detailed message and we will get with back to you. If your request is called in after-hours, please give a detailed account of the issue to our answering service, along with your full name, contact number, and address of the property.

Satellite dishes cannot be installed on the roof of any Carolina Moves property. A satellite pole can be secured into the exterior ground of a property. However, each property has different requirements based on the HOA of the community or the owner. If you have any restriction questions, please contact your Carolina Moves Property Manager for assistance at 864.475.1234 or

No. Carolina Moves does not permit smoking or vaping of any kind in any of our rental properties or anywhere on the rental property grounds.

No alterations can be made to a Carolina Moves rental property without express written permission from Carolina Moves Property Management. If you have a modification request, please
or request through your Tenant Portal to receive written consent. Once your request is received, we will review it with the owner(s) of the property and get back with you as soon as possible. If you have not heard back from us within 7 days of your request please call us at 864.475.1234 for more information.

No. Carolina Moves does not allow subleasing of any part of our rental properties as outlined in your Carolina Moves Residential Rental Agreement. If you need to terminate your lease agreement, please contact Carolina Moves at 864.475.1234 or through your Tenant Portal.

Please click Move Out Guidelines to view our detailed steps. If you have any additional questions, please contact us through your Tenant Portal.

No, all carpet cleaning must be performed by a recognized carpet cleaning professional and a copy of the paid invoice must be presented to Carolina Moves. If the carpet cleaning is not performed to Carolina Moves standards, then we will request your carpet cleaning company to perform a re-clean of the carpets. If this is denied, then a Carolina Moves vendor will perform a redo of the carpet cleaning and this true cost will be deducted from your security deposit. If this is a concern, please contact us at 864.475.1234 or through your tenant portal, so we can provide you with a list of approved carpet cleaning vendors.

We understand that emergency situations happen and we are happy to help you terminate your lease agreement, if that is absolutely necessary. Please contact us at 864.475.1234 or through your Tenant Portal.

In the event that you wish to terminate your lease early, you must notify Carolina Moves. Once notified, Carolina Moves will actively begin to market the property for rent. You will be responsible for rent for the entire lease term unless Carolina Moves is able to secure a new lease with a qualified applicant. If Carolina Moves is able to secure a new lease with a qualified applicant, then you will be relieved from your rental obligation as of the date that the new lease starts but will lose 100% of your security deposit in addition to a fee in the amount of one month's rent.

All persons having signed the rental agreement are equally responsible and obligated for the fulfillment of the terms of the rental agreement. An out-going roommate may apply to leave the rental agreement but cannot do so without written consent from Carolina Moves and all lease signatories. No portion of the security deposit monies will be released by Carolina Moves until after the tenancy has ended and the rental property is surrendered to Carolina Moves. Thereafter, the remaining deposit will be distributed to the remaining tenants on the lease agreement.

Carolina Moves Property Management wishes to respect the privacy of all of their tenants. However, Carolina Moves reserves the right to enter the dwelling with the consent of the tenant to inspect, make repairs, alterations, improvements, supply necessary or agreed upon services or show the premises to prospective tenants or purchasers, lenders or contractors. The tenant cannot unreasonably deny or prevent Carolina Moves Property Management or their agents from entering for these purposes. Carolina Moves or their agents may enter the rental unit without the consent of the tenant in cases of emergency, including, but not limited to, a change in weather conditions which could pose a likelihood of danger to the property. Carolina Moves will give 24hrs. advance notice and may enter without the consent of the tenant between 9am and 6pm for the purposes of providing regular periodic inspections. In emergency scenarios where safety is concerned this timeline may not apply. Carolina Moves and its vendors may enter between 8am and 8pm for the purposes of providing services requested by the tenant.

"I love the flat fee service they provide too instead of a percentage of the rent too which is great when you have a mix of cheaper and more expensive rentals. Carolina Moves was a life changer for me and now I just sit back and collect mailbox money with zero hassles. Also, with the increase in rents Matt was able to achieve, I basically take home the same net income I did before when I managed the properties myself!! Definitely give them a call. You will not be disappointed."

- Zach H.

"Carolina Moves has streamlined the management of my property, saved me money, and customer service has been outstanding. I would highly recommend exploring their services if you currently work with someone else and are looking for cost saving opportunities, or if you're managing your own property(s) and want to enjoy more free time. The team at Carolina Moves is 5-star and getting better every day!"

- Ryan H.

"The hands-down, best property management company in the Upstate. This isn't just one person, although the owner, Matt Foster is extremely hands on and will help answer any question you have. Here is why they rocked our socks: Had a quick work related move and needed to have our house rented. Called the office, talked to several ladies who were extremely knowledgeable and walked us through the process/sent us documents electronically (sped up the process significantly). They scheduled a meeting at our house with Matt. He did a detailed walk-through and sat down/gave us his sage advice. He is detail oriented, passionate, and moves fast! Had our pictures for home taken that day and the same evening our home was listed online. Within 72 hours our home was rented by an extremely well qualified tenant. Thank you Carolina Moves team! "

- Bobby S.

"We just recently relocated to the area and Carolina moves has certainly made this a very pleasant experience for us. Everyone at the company has been extremely helpful and caring. Moving out of state can be very stressful, but thanks to Carolina moves, they eased up alot of that stress for us. Thank you Carolina moves, we are very happy in our home so far. Jennifer Arter even did a Skype showing for us as we relocated from 800 miles away! this made it very convenient and upon arrival it was everything we hoped for and then some."

- Stacie M.

"Great property management company. Elena has continued to be extremely helpful with maintenance issues in my home. They're prompt and do a great job!"

- McClain T.

"AWESOME experience working with Matt Foster. Hassle-free friendly service, knowledgeable and very responsive staff. Definitely recommend to anyone new to renting. These guys made the whole process of getting the home rent ready so easy. We will definitely use them for all our future rentals as well. Thank you for doing such a wonderful job!"