Optimize your wireless range

The Zigbee bulbs and spots use meshing technology. This means that all connected Zigbee products can receive and repeat signals. They work as an amplifier so that the range of your network can be easily increased. This way you can fully enjoy the comfort that our Zigbee products offer.

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Foire aux questions

Installation et configuration

How do I pair a ZLED bulb?

Switch the lamp ON and OFF five times with the traditional switch. After that, the lamp will be in pairing mode for 20 seconds. Then connect the Zigbee lamp with the Z1, ICS-2000 or ZYCT-202 Remote control. (Check the manual of the Z1, ICS-2000 or the ZYCT-202 Zigbee remote on how to connect it with a lamp)

Utilisation

Can I control my RGB or tunable ZLED bulbs with the ZYCT-202 remote?

Yes, but the remote is restricted to only switching and dimming the lamps. To control warm-, cold- or RGB-colors you need the ICS-2000 or Zigbee Z1.

How do I reset a ZLED bulb?

You can reset the bulb by putting it in pairing mode. Turn the lamp ON and OFF five times within 15 seconds with the traditional switch. The lamp will be in pairing mode for 20 seconds after that.

Can I control the ZLED lamps with my phone right after placement in the lamp socket?

To control the bulbs using your smartphone, you need an ICS-2000 or a Z1 and you have to pair the Zigbee bulbs. After that, you can control you Zigbee devices with your phone.

Can you place a ZLED bulb in a closed lamp?

Yes, that is possible and won't give any further issues.

Can you use the ZLED bulbs outside?

As long as you keep the lamp safe from humidity you can use them outdoor.
Notice: Metal parts around a closed lamp can influence the wireless range.

Can you place a ZLED bulb behind an existing dimmer?

You can't place our Zigbee bulbs behind an existing dimmer, since the bulbs have a built in dimmer themselves.

Can I use the ZLED bulbs with every transmitter?

The ZLED bulbs can not be used with all transmitters. They can only be controlled with a transmitter that is compatible with Zigbee. You can recognise them by the 'Z' at the beginning of the product name, e.g. ZYCT-202, ZPIR-8000, ZCTS-808, etc)

Can I switch and/or dim multiple ZLED bulbs at once?

With the ZYCT-202 remote control you can pair multiple lamps to a channel/group. After that, you can control all lamps in this group together. With the ICS-2000 and the Z1 this is not yet possible, but it will be in the future.

Can I only use the Trust Smart Home Zigbee products with a control station?

The Zigbee lamps can also be used with the ZYCT-202 Zigbee Remote (only switching and dimming)

How do I remove a Trust Smart Home Zigbee bulb from my remote control?

You can do this by resetting the bulb or by pressing ON and OFF on the Zigbee remote at a maximum distance of 10cm from the bulb.

What is the wireless range of Trust Smart Home Zigbee products?

A couple of tips for optimal range:

Make sure your Zigbee control station is placed at a central point in your home or room.

Make sure there are no metal objects in close range of your Zigbee control station.

Make sure your Zigbee control station is completely detached and there is enough distance (minimum 1 meter) between the Zigbee control station and other devices such as a Wifi router, Dect phones (Gigaset) etc.

If you add multiple Zigbee lamps or devices, they will amplify each others signal (this is called mesh networking)

If neccessary, our support department can help you with setting a different Zigbee channel to reduce disturbance with your Wifi network.
The range of the Zigbee system is max. 30 metres in optimal conditions.

Can I connect my Zigbee lights to two control stations at the same time? Like the Hue Bridge and the Z1?

No, this is not possible. When you connect a Zigbee light to, for example, our Zigbee Bridge Z1, the connection with the original control station is undone.

Can I control my Zigbee lights with the remote and the Zigbee control station / app at the same time?

Yes, that is possible. First pair the lamp and the remote with your Trust Smart Home Zigbee Z1 or ICS-2000 and after that connect the lamp and the remote.

How many Zigbee lamps can I pair with one Zigbee remote?

Max 20 lamps with a maximum of 4 per channel.

Is it possible to control my Zigbee lamps when I am not at home?

With a Trust Smart Home control station or bridge it is possible to control your lamps even when you are not at home

Résolution des problèmes

I can't connect my ZLED-bulb to the ZYCT-202 remote control, what should I do?

Turn the ZLED Zigbee lamp OFF and ON again and make sure to hold the remote as close as possible to the lamp while pairing.
Make sure that the remote control isn't set to the smart group function/

Push the ON button on the remote.

Keep the ON button pressed untill the lamp turns on and off 3x. (This can take up to 20 seconds.)

Keep holding the ON button untill the lamp has flashed 2x to confirm the connection, then release the ON button.

I can't pair my ZLED, what should I do?

Make sure you hold the transmitter close to the lamp when trying to pair. The range of the bulb will expand after it is paired.

Can you control Trust Smart Home Zigbee products with current Trust Smart Home Start Line transmitters? (433 Mhz)

This is possible when using the ICS-2000 Control Station. Create a rule that has the Start Line receiver as a trigger and turning ON a Zigbee lamp as action.

With which other brands is my Trust Smart Home product compatible?

Trust Smart Home products are compatible with the Dutch KlikAanKlikUit products and the previously branded CoCo products.

The Trust Smart Home Zigbee line is also compatible with Philips Hue, Ikea Trådfr and Osram Lightify. For details see the compatibility overview.

Autre

What is the advantage of Zigbee?

Zigbee is a 2-way system, allowing you to see the status of your lights in our app. Apart from that, Zigbee uses mesh networking. If you use multiple lamps or other Zigbee devices, they amplify each others signal.

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