RMS Customer Records

By default customers in RMS have an account number. This is an incrementing integer. This can be useful for identifying where customers are first created. However, if these customers are updated by the being merged with customer records that come from the web store, their account number might be overwritten by the NitroSell username.

NitroSell Customer Records

NitroSell Usernames

The NitroSell platform will generate a username for your customers from their email address using the following rules:

Anything that isn’t a character is stripped from the email (@ and . will be removed);

The result is then truncated to 20 characters long;

Default Location of Username/ Password

The default set is is to store a customers username in custom field 4 and a customers password in customer field 5. You can see these setting in NscSync by clicking on Configuration and selecting Customers from the list on the left. Don’t change these settings, it will break your web store.