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SMART scan 2012 virus Ran Malware and computer freezes in the reboot

Ballerhappygirl

Posted 03 May 2012 - 03:57 PM

Ballerhappygirl

Member

Member

19 posts

My computer got the smart scan virus. I ran Rkill and malwarebytes. After the scan finds the threat it prompts for a reboot but my computer freezes with the HP logo. I don't know what to do. Do I have to wipe out my whole computer?

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Nedklaw

Posted 03 May 2012 - 04:23 PM

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

These instructions are specifically designed for Ballerhappygirl only. No one else should follow these instructions because it can cause serious damage to your computer.

Before we start to clean your computer of malware, please read through the following points to help me and you, and prevent damage to your computer:

Please completely read through all of the instructions given to you before attempting to follow them. Reading too lightly will cause you to miss important steps, which could have DESTRUCTIVE effects. If you can't perform a certain step or you are unsure about what to do, let me know!

Don't be afraid to ask questions! If you are unsure about anything, ask me! No question is considered stupid here!

Be patient with me, logs can take some time to research and my life can mean that I'm busy.

Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.

If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.

NEVER fix anything in OTL or other programs on your own! This can be very dangerous and cause harm to your system.

Refrain from running any other tools apart from the ones I tell you to.

Note: You should save or print out my instructions for easy reference, as part of the fix may be in Safe Mode and you won't be able to access GeeksToGo.

Can you access Normal Mode or Safe Mode? (Safe Mode can be accessed by continuously pressing F8 whilst the computer boots up).Do you have access to any blank CDs or a USB drive?

[ System Events ]Error - 5/3/2012 7:57:34 PM | Computer Name = schaney-HP | Source = Service Control Manager | ID = 7003Description = The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

Error - 5/3/2012 7:57:34 PM | Computer Name = schaney-HP | Source = Service Control Manager | ID = 7001Description = The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: %%31

Error - 5/3/2012 7:57:34 PM | Computer Name = schaney-HP | Source = Service Control Manager | ID = 7001Description = The McAfee McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: %%1068

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you are still unsure on how to do this, see here.

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

Ballerhappygirl

Posted 04 May 2012 - 07:17 PM

Ballerhappygirl

Member

Topic Starter

Member

19 posts

Whenever I try to run Roguekiller I get a message that says "Roguekiller has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" and then the program closes.