Our Modules

eF|CE.ProcessControls

Intelligent process control for an efficient retail chain

The retail control centre: this module monitors all process steps and proactively triggers an alarm in the event of an error. Thanks to the intelligent control system, your staff will always know immediately what to do and where there is an urgent need for intervention.

With the ProcessControls module the eF|CommerceEngine can completely monitor and control all processes: from procurement, storage and logistics through order management and even customer communication. As soon as the system identifies an anomaly, you will be notified. This means you can intervene directly, pre-empting potential customer complaints.

BENEFITS

Automated process monitoring

Integration of processes across system boundaries

Information and recommended action through status messages, action items and alarm functionality – so your staff always know what to do

Comprehensive control of ordering and retail processes

Transparency with regard to delivery commitments and external service providers

FUNCTIONS

Comprehensive controlThe ProcessControl module monitors and controls all of your ordering processes and the associated process steps. If the system detects a problem it can, for example, automatically notify customer services or trigger an automated process to resolve the problem. This means you can always rely on sound key performance indicators (KPIs) for process optimisation and this enables you to significantly increase customer satisfaction.

MONITORING PROCESSES THROUGH EVENTSActively monitor the successful operation of your eCommerce processes: set up specific events in your process to enable you to establish the optimal throughput times for shipping, returns and customer service. As soon as an operation, e.g. an order, is not executed within the desired time frame, the eF|CommerceEngine notifies you of the possible delay in processing. This enables you to identify potentially dissatisfied customers before they even become dissatisfied. Features include:

monitoring the order life cycle

monitoring delivery

handling customer complaints

monitoring drop shipment suppliers and other external parties involved in the process