From: Sandra Legro

I would like to know how many people are still required to engage with a provider even when meeting mutual obligations related to work hours.
In particular how many single parents working more than the required 15hours are still required to attend jobactive appointments rather than be managed by centrelink as per page 10 of mutual obligation guidelines TRIM ID: D16/1226059 found on the department of employments webpage with a recorded effective date of 5 Dec 2016.
Ii have met my obligations since last year and although i did not have to engage with a provider since January 2017 I am being sent appointments continuously even when engaged in work hours far exceeding the mutual obligation requirements.

How many others is this happening to, I request documents related to the obligation requirements of single parents and the departments expectations of centrelinks management of these cases.

From: Employment - Minister Cash

February 17, 2017

UNCLASSIFIED

Dear Ms Legro,

We refer to your email of 14 February 2017 (below), in which you requested
access to certain documents under the Freedom of Information Act 1982
(Cth) (FOI Act).

The subject matter of the documents subject to your request is more
closely connected with the functions of the Department of Employment (the
Department). Accordingly, we are writing to inform you that your request
has been transferred to the Department under section 16 of the FOI Act, on
the basis that the subject matter of the documents subject to your request
is more closely connected with the functions of that agency.

The Department has accepted the transfer and will contact you shortly in
relation to this matter.

Should you have any questions about your request, please contact the
Department on (02) 6240 6827.

From: Employment - FOI

March 01, 2017

Sensitive: Personal

Dear Ms Legro

I refer to your correspondence below received by the Department of
Employment (the Department) on 14 February 2017, in which you requested
access to documents under the Freedom of Information Act 1982 (Cth) (FOI
Act) to the following:

Documents related to the obligation requirements of single parents, and
the Department’s expectations of Centrelink’s management of these cases.

Initial consultations

As an initial step in considering your request, the Information Law Team
has liaised directly with the Department’s Job Seeker Activation & Cluster
Support Branch (JSACS Branch) in relation to the number and nature of
documents held by the Department which were likely to be relevant to your
request.

The JSACS Branch advised that the Department is unlikely to hold any
documents relevant to your request other than the Mutual Obligation
Requirements and Job Plan Guidelines. These guidelines are publicly
available from the Department’s website, and from your request I
understand that you are already familiar with them.

Access to documents

The right of access under the FOI Act is to existing documents, rather
than to information. I note that part of your request refers to the actual
number of single parents required to attend jobactive appointments despite
meeting their Mutual Obligation Requirements (MORs) in respect of work
hours. As this relates to information which may be held by the Department
of Human Services (DHS) and/or the Department of Social Services, rather
than documents held by the Department, I do not consider this to form part
of the scope of your request. However, the JSACS Branch has considered the
details of your request and has endeavoured to address your concerns
below.

jobactive appointments and MORs

No Principal Carer Parents (PCPs) are required to stay engaged with their
Provider when they are fully meeting their part-time MORs by working 30
hours of paid work per fortnight.

However, some job seekers may choose to use employment services
voluntarily, even when fully meeting their MORs. These job seekers would
continue to have Provider appointments and receive notifications.

Further, in a very small number of cases (especially where a job seeker
has signed up for SMS notifications), the Department’s IT system can
inadvertently send an automatic notification, and PCPs who are fully
meeting their obligations will receive a request to attend an appointment.
Usually, in such cases if the job seeker calls their Provider to enquire
about the notification the Provider will rectify the situation by
cancelling the appointment manually.

On any given day there may also be a small number of job seekers who are
affected by the natural processing time required to manage a change in a
job seeker’s circumstances. For example, an appointment notification may
be sent out in the ‘window’ between when a job seeker is entitled to be
suspended from having to attend appointments, and the suspension actually
being put in place by DHS. The likelihood of this occurring increases
where the window is larger, such as where a job seeker has not been able
to attend a Provider appointment because they were working. DHS and
Providers endeavour to put suspensions in place as quickly as possible,
but on some occasions a job seeker will be sent an automated request to
attend an appointment when they are not actually obliged to do so. This
does not tend to happen very often.

Determining when a job seeker is meeting their work requirements

Whilst no PCP is required to attend Provider appointments when they are
fully meeting their part-time MORs by working 30 hours of paid work per
fortnight, determining whether and when those requirements are being met
depends on the circumstances of each case.

Many job seekers who undertake part time work see their working hours vary
from week to week. When a job seeker starts working hours which appear to
meet their part-time MORs, Providers may grant a suspension for a few
months so that they can then review whether the job seeker is still
working the required hours at the end of the suspension. If it appears
that the job seeker’s working hours are stable and consistently meet their
part-time MORs, the Provider may extend the suspension for a longer
period.

Your circumstances

I understand that since submitting your FOI request, your particular issue
in respect of appointments has been resolved.

As your FOI request was made via the Right To Know website, in the
interests of protecting your privacy I have decided not to include
specific details regarding how these issues apply to your particular file
in this correspondence. However, if you would like to specifically discuss
how the above is relevant to your specific circumstances I would invite
you to contact your Provider directly, or contact the Employment Services
National Customer Service Line on 1800 805 260 (free call from land
lines).

Summary

For your convenience, I have outlined a summary of the main points
discussed above:

· Following initial searches, the Department considers that it is
unlikely to hold any documents relevant to your request other than the
Mutual Obligation Requirements and Job Plan Guidelines.

· No PCPs are required to stay engaged with their Provider when
they are fully meeting their part-time MORs by working 30 hours of paid
work per fortnight.

· Providers may require that a job seeker attend appointments from
time to time to review whether they are still meeting their part-time
MORs.

· Occasionally, technical issues may lead to an appointment
notification being sent to a job seeker in error. This can usually be
rectified by contacting the Provider directly.

Next steps

Under the FOI Act, the Department must continue to process your request
unless you decide to formally withdraw it.

If you are satisfied with the Department’s response above, I invite you to
formally withdraw your request by return email.

If we do not hear from you by C.O.B. Friday 3 March, we will continue to
process your request for access to documents related to the obligation
requirements of single parents. However, as mentioned above, it appears at
this stage that the only document likely to fall within the scope of your
request is the Mutual Obligation Requirements and Job Plan Guidelines.

If you wish to proceed with your request under the FOI Act, the Department
will advise you if a charge is payable to process your request and the
amount of any such charge as soon as practicable.

Should you have any queries about this matter, please do not hesitate to
contact us.