Inactive User Tokens causing problems with Expense Reports

What:
In July we observed an issue where clients who were calling Concur’s /expense/expensereport/v2.0/report endpoint were not getting the JournalEntriesList section.

Cause:
The reason this section is not returned is because clients are calling this API with an access token for a user or a wsadmin user that is marked as INACTIVE in Concur.

Fix:
In order to rectify this problem, clients need to use a token for a user that is ACTIVE in Concur. If this is a WSADMIN account, our suggestion is to create a new WSADMIN that is active and use this user’s access token for future calls.