In the face of a rapidly changing Information Technology Service landscape, MicroMenders remains at the forefront, by evolving our service offering and solution set to meet clients' business objectives and encourage their growth. The company encourages upward growth and mobility from within, and all employees have the ability to shape operational processes and efficiency. The work/life balance is a priority for this firm and contributes to the longevity of employees. Customer satisfaction is the gauge by which the firm operates, as the corporate vision shifts to establishing us as Business partners to our clients, as opposed to a vendor.

Cons

Team-building events and all-hands meetings need to be a priority, in addition to lateral communications between the teams. Additional oversight and productivity metrics need to be applied to the work-from-home "culture," and a health/wellness plan for all employees would be beneficial.

Advice to Management

I would advise the addition of mid-level managers in two key divisions of the business, to ensure the effective management of staff and to align the teams with corporate objectives.

Growth potential if you apply yourself and show you want to learnFlexible scheduleSD Manager really laid back and a joy to work withLots of things to learn and grow. But you must apply yourself and ask for the opportunities.Change of management on service desk made things better than before with other reviews.

Cons

Unreliable employees showing up everydayBig turnover on service desk which is pretty normal at MSP companies. People always looking for greener grass, sometimes you just have to take advantage of the opportunities given to you.

Advice to Management

Give raises more often and review process.Retain employees by offering some rewards for great work more often.Gym membership and encouragement to stay in shape.

Good exposure to different technologies.Relaxed work environment allows downtime when it's slow, many bring in iPods to play games.No disciplinary action is taken.Can always escalate tickets you don't want to do to Service Desk Engineers.

Cons

Unreliable coworkers, they will come in late, or drop the ball on scheduled tickets.Bottom market rate, slow to earn raises, and you will often be two or more pay grades below what your skillset is,Due to vase technologies, you will have to learn an off hand system for use of one client.High client and employee turnover, produces lack of training or documentation to support clients.

Advice to Management

Your checkbooks will grow when you learn how to support your current clients, not trying to add as many as quickly and blaming "the talent" for lack of support.

Invest in training and stop with the "fire drills."

Invest in your own infrastructure, you recommend Disaster Recovery for clients, but you have none yourself.

This is a great place to get exposure to a wide variety of different technologies. I used to recommend this as a viable starting place for anyone new to IT. However, due to recent poor steering from senior management: I can no longer recommend a position here in good conscience.

Cons

Sub-par wages, poor work/life balance, poor management, no company vision, no interest in employee well being, few advancement opportunities.

Hard working and talented group of employees...from the engineers to the administrative staff. Relatively horizontal management chain...small company so there is little bureaucratic overhead. Good business model in Managed Services.

Cons

Salaries are sub-market rate. Employee satisfaction is rarely, if ever, taken into consideration within the business. Complete lack of strategic vision, values, planning and communication from the very top of the company down. The company is still struggling with a "small business" mentality after 25+ years of being in business.