Cherry-Picking Individual Calls in Queue

You can monitor individual calls in queue in Comstice Wallboard and
manually route them to an agent, an internal or external phone.

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Wallboard Mobile App

Comstice Wallboard Mobile app helps users to access real-time nd
daily historical data through mobile app. Users can either use it on
the corporate network or use it on the public internet. It is
possible to restrict which agents and queues each mobile app user is
permitted to see

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Wallboard Ticker

A simple ticker which shows calls in queue, oldest in queue and
service level and always stays on top of any other window. No
installation required.

Unique Features of Comstice Wallboard

Comstice Wallboard is a real-time and daily historical data
visualisation tool which offers unique features for easier to use and
more accessible dashboards.

Multiple Dashboards as a Slideshow

Users can create multiple dashboards and run those dashboard views
as a slideshow on the selected monitors.

Scrolling and Static Messages

Team leaders can create scrolling team messages with priority
levels. Messages are color-coded based on their priority. Also
static text message or image-text widget helps to publish
information on each dashboad.

Filtering Per Agent, Team or Skill

You can filter agent widgets by selecting the agents, teams or
skills. When agents are reskilled or moved to a different team
during the day, Wallboard updates the agent list automatically.