01624nam a2200277 a 4500vtls000137182MTX111129s2012 nyu 001 0 eng d9780071771320 (pbk.)201702141429piengpen201702011359buntarika_i201610052048VLOAD201308221857VLOAD201111291529sirintra153.6C955 2012dept42Crucial conversation :tools for talking when stakes are high/ Kerry Patterson ... [et al.]2nd ed.New York :McGraw-Hill,c2012.xviii, 244 p.1What’s a crucial conversation?: and who cares? -- Mastering crucial conversations: the power of dialogue -- Start with heart: how to stay focused on what you really want -- Learn to look: how to notice when safety is at risk -- Make it safe: how to make it safe to talk about almost anything -- Master my stories: how to stay in dialogue when you’re angry, scared, or hurt -- State my path: how to speak persuasively, not abrasively -- Explore others’ paths: how to listen when others blow up or clam up -- Move to action: how to turn crucial conversations into action and results -- Yeah, but: advice for tough cases -- Putting it all together: tools for preparing and learning -- Afterword: what I’ve learned about crucial conversations in the past ten years.Y55 M03 BKEInterpersonal communication3011Interpersonal relations3086Patterson, Kerry91608PYU11000170048121108121108000153_600000000000000_C955_201202131381000010000100022018-10-04777.00153.6 C955 201210001700482018-10-0412018-10-041