2. A-Z Guarantee claim

The claims that can be raised by the buyers against sellers, if the product quality is not as committed (or) if the product delivery exceeds EDD (End of the Delivery Date)

3.Chargeback claim

A buyer can raise a chargeback claim if any credit card charges are debited incorrectly.

Contact Response Time

Addressing all the queries of customers on time can keep this parameter on the place. And, it is highly recommended to get back to the customer in the first 24 hours. Any sort of delay can lead to drop in this parameter.

Contact Response Time can have an indirect impact on ODR. Curious how?

Slower contact response can lead to negative feedback, which can impact your ODR percentage.