General Billing Information

Gas bills are posted and balances available on the 10th of each month (or if it falls on a weekend, the following business day) and mailed out the following business day. Gas bills are due by the 5th of the following month (a little more than 3 weeks' time). Gas consumption for the month is charged on the following month's bill but the fixed charge billed for the current month (month bill posted in).

Example: January's consumption will be charged on the bill posted February 10th. February's fixed charge will also be charged on the February 10th bill. All this posted on the February 10th bill will be due by March 5th.

There are two gas bill delivery options available: by post (regular mail) or by email notification with our paperless option. To sign up for (paperless) e-billing click here.

Please note: Payments must be received in our office on or before the due date to avoid late charges. (Telephone/Online Banking can take up to 5 business days). If payment is not received for the due date it may not show as paid on the next bill posted.

Payment Options

Our office is open 8:30 am to 4:30 pm Monday through Friday (excluding Stat. Holidays) for payments of cash, debit, Visa/Mastercard, or cheque. Payment can also be left in our secured drop off box at the front of the building or mailed to: Box 600 Onoway, AB T0E 1V0.

For your convenience Ste. Anne Natural Gas Co-op Ltd. has registered as a payee with all the major banks for Telephone and Online/Web/App banking, as well as in branch payments.

Please note: If you are having difficulties finding Ste. Anne Natural Gas Co-op Ltd. as a payee try searching "Anne" and/or "Natural" as each bank has the Ste. spelled differently.

If you are having issues with your account number being invalid try omitting the "-" then enter it formatted as 00XXXX00.

Overdue Bills

Gas bills are due on the 5th of each month. After the due date a 2% "late payment" penalty charge will be applied to any remaining balance and will show on your next bill.

Once an account has three gas bills owing it is deemed in arrears and will be handled by SANG's internal collections department. Once the account is in arrears the collections department will send a registered letter to notify the account holder that payment is overdue and payment is needed promptly. If no payments received or arrangements made a gas lock off notice in the form of a yellow tag (with a deadline for payment) will be left at the property. If no payments are made by this deadline the gas meter will be locked off. The member will not be able to burn any gas once locked off until the gas account balance is completely paid as well as a new surety deposit and other disconnection/reconnection fees to cover the costs incurred.

Account Setup and Cancellation

Natural gas accounts with SANG are based upon the information found on your land title; therefore name(s) on the account must match that of the land title; excluding "care of" accounts.

To set up the natural gas account please contact the office with the legal address of the property, names on land title, mailing address, and possession date.

To complete new member sign up and account set up the gas contract must be filled out and signed properly as well as all applicable fees paid. The fees for new member/account sign up include a surety (security) deposit, transfer fee plus tax, and a membership fee. See the Fees Schedule for more details on the fees and etc. The fees and contract are required no later than 14 days after the possession date otherwise gas services may be interrupted.

Please note: Please give at least two business days' notice prior to possession date for set up or cancellation of accounts. For billing purposes a serviceman is needed to take a manual reading of the meter on the possession date; otherwise you could be charged for gas consumption that does not belong to you.

Equalization Billing

Equalization is a fixed monthly charge for gas service each month for 12 months. Equalization is recommended for any Member who wishes to budget their gas bills over a one year period. The monthly equalization payment is determined by using a Member's full year's gigajoule history and dividing by 12 to obtain the average monthly cost. Failure to make the required payments on time would result in the account reverting back to a regular billing basis in which case all monies owing would then become due.

Prior to a Member's account being converted to equalization. The balance owing to the co-op on the may billing must be paid in full and received in our office by the June 5th due date. Remember bank payments take processing and mailing time. This applies also to those Members currently on equalized billing. Also, we require that the Member have at least one year billing history before applying for equalized billing. For those Members who have a credit balance on their May billing may have it refunded or applied to reduce their new monthly charge.

For those Members choosing equalized billing, the monthly payment will show on the next billing.

Any member currently on equalization will remain on equalization unless:

1. The office is notified that the Member wants to return to regular billing.

2. The Member has a balance due on the May billing that has not been paid in full and received in our office by the June 5 due date.

We ask our members to please complete and return the equalization form before the June 5th deadline. Any request for equalization billing received after the June 5th deadline will not be processed. Please allow time for mailing and time for bank processing.

Pre-Authorized Withdrawal

With Pre-Authorized Withdrawal you will are required to have at least one year billing history and the account balance owing must be paid in full. Also with Pre-Authorized Withdrawal the amount of your natural gas bill is automatically taken out of your bank account on the 28th of each month. The payment will be shown on your SANG billing statement and the withdrawal will appear on your bank statement or in your passbook. Pre-Authorized Withdrawal can be applied for at any time of the year. To apply please fill out the attached yellow PAD form and return to office.

With Pre-Authorized Withdrawal, we will withdraw payment from your account on the 28th of each month. The bank will then automatically withdraw this amount from your bank account (depending on your type of account, your bank may charge a service fee). If you switch your account to another branch or another bank, we require you to fill out a new pre-authorized debit (PAD) plan agreement along with another voided cheque with your new bank account number.

**You must send an unsigned cheque marked "VOID" with your application for Pre-Authorized Debit Plan Agreement (PAD) and must have authorized signatures on the form.**

Note: if you are already on auto-withdrawal, you will remain on it unless you notify our office to cancel, which then we require our cancellation notice filled out and signed. Click below for cancellation notice.

Cancellation Form

E-Billing

Go paperless billing. Stop receiving your natural gas bills in the mail and view them online at our website instead. No more waiting for your bill to arrive in the mail. We will send you and e-mail notification when your bill is ready to view. You can also check historical information on your gas account as well. It's easy, it's secure and it's environmentally friendly.