MSP Connector

Product Overview

The MSP Connector for ConnectWise Manage centralizes, manages, and reports on key metrics from many managed services tools and provides open APIs so you can easily share data between those tools and ConnectWise Manage.

ConnectWise Manage is designed to serve as the business operating system for TSPs. As such, it should be the central hub of your operations, tying into every aspect of the managed services you provide. The MSP Connector for ConnectWise Manage provides open APIs that enable easy integration with your choice of MSP tools, including:

Remote Monitoring and Management (RMM)

Backup and Disaster Recovery (BDR)

NOC/Help Desk Ticket Integration

Network Security, Spam Filtering and Virus Protection

When you use ConnectWise Manage to tie together every aspect of your MSP business, you'll benefit from end-to-end integration and automation. With a unified view of managed services, you can make ensure excellent client service, fulfill your SLAs, make your business more efficient and increase profitability.

Automation = Time Saved

The MSP Connector saves your organization many hours by moving information effortlessly between MSP tools and ConnectWise Manage. When MSP tools record alerts or failures, ConnectWise Manage automatically generates a ticket—no need to re-enter information manually. You'll have just one system to work tickets and resolve every issue for your clients, ensuring nothing is missed.

Data Centralization = Accurate Billing

When you're providing managed services, you don't want to work for free. Yet that's exactly what can happen if you lack an airtight system for capturing all of the services provided and tickets closed. The MSP Connector enables you to keep every ticket in one centralized location, so all of your billable hours are captured by ConnectWise Manage. Automated invoicing ensures that you're billing for all of the work you do.

Better Reporting = Happier Clients

When you're doing your job right, your clients might not notice all of the work you do. Provide MSP clients with executive reports showing services performed (both automated and manual) on their behalf, as well as exactly how much system uptime they received. Executive reporting can better demonstrate the value of your services, and that increases client satisfaction and retention.

Integration

ConnectWise Manage

Features:

Integration enables information to feed seamlessly from your MSP tools into ConnectWise Manage service ticketing, resource scheduling, service delivery, invoicing and reporting, for comprehensive automation and a unified view of managed services. Use integration points to exchange critical data from your MSP solution with ConnectWise Manage:

Ticketing: Any warning of failure events will cause ConnectWise Manage to open a ticket against the associated company record.

Configurations: Device or asset configurations are automatically created for the appropriate company record in ConnectWise Manage.

Billing: Update the quantities of assets and additional statistics are automatically reflected on the appropriate ConnectWise Manage invoice.

User Reviews

Stana Steen, High Standards Technology

The MSP Connector is a must! Our vendors have gotten on board with sending data thru it. McAffee Email filtering, Datto and of course LabTech

Date: 12/30/2013 12:42 PM

Was this review helpful?YesNo
(0/0)

Brian Katsetos, Innova Technologies

We use LabTech and being able to integrate the two systems saves us time and man hours. We don't have to worry about double entry and creating tickets in two systems.

Date: 12/30/2013 11:46 AM

Was this review helpful?YesNo
(0/0)

Jeremy Barnes, CMC Network Solutions

The MSP Integrator is the best thing to hit ConnectWise. It allows your RMM to communicate with CW giving the ability to do data dumps for all you RMM clients.

Date: 12/9/2013 10:32 AM

Was this review helpful?YesNo
(0/0)

Joshua Lewis, Dorks Delivered

Saves us heaps of time each month by not having to take so much time reviewing the agreemeents as they just sync from one system to the other. Having said this, the monitor and alert integration could be stronger.

Date: 12/6/2013 6:01 PM

Was this review helpful?YesNo
(0/0)

AJ Gyomber, Technology Visionaries LLC

The MSP connector is the MUST have ConnectWise add-on if you have a common RMM tool like LabTech, Kasya or other. It allows you to sync your managed workstations and servers from your RMM tool to ConnectWise configurations which is fantastic for billing on a per workstation or server level in agreements.

Date: 12/6/2013 3:47 PM

Was this review helpful?YesNo
(0/0)

Robby Glover, CanvasIT

The MSP Connector is great and allows us to have Kaseya create tickets in our systems for alarms, notifications, etc.

Date: 12/6/2013 1:42 PM

Was this review helpful?YesNo
(0/0)

John Behnke, Cineviz

The MSP Connector has proven to be very useful with our integration of LabTech. We like the fact that it will populate into the configurations page when adding a new computer, as well as the auto generation of Service Tickets.

Date: 12/6/2013 12:50 PM

Was this review helpful?YesNo
(0/0)

Share your thoughts with other Partners

Only registered users can write reviews.After signing in, we'll redirect you back here.