Q: What are my computer's minimum system requirements to attend webinar courses and classes?A: Minimum system requirements for the Institute's webinar courses and classes can be found HERE - under Cisco Webex Meetings.

Q: Do I need a microphone?A: No - but a computer-based microphone is HIGHLY recommended as student participation in class is monitored for inactivity. Plus, all classes have live Internet audio conferencing which requires a microphone to use. Microphone headsets work best.

Q: If I don't have a microphone can I still participate in class and ask questions?
A: Yes. The user interface will have a text chat window in the right-hand column (near the bottom) that allows students to type out their questions and responses.

Q: Is telephone audio conferencing available if Internet audio is problematic for me?A: Yes - by special arrangement. Additional usage rates may apply.

Q: Is closed captioning for hearing-impaired participants available?A: We are final testing a robust webinar CC system and anticipate having it fully operational by the end of this year.

Q: Is student participation monitored?A: Yes, just like any other classroom. Additionally, the conferencing app is capable of detecting the use of non-conference related applications in the background. It can't determine how they are being used, only what is being used.

Q: What should I do if I'm having problems getting Webex to work on my computer?A: Contact Webex customer support directly at 1-866-229-3239 (U.S. and Canada Toll-Free) or 1-408-435-7088 (International Toll) for immediate technical assistance.

LIVE COURSES:Course tuition, less a $25.00 handling charge per registration, will be refunded upon WRITTEN CANCELLATION received no later than one week prior to the start of the first class session. Cancellations received after this time will not be considered, and no refunds will be given. Attendee substitution for the course is permitted, though the new student will be required to register in full and must meet all prerequisites.

SELF-PACED COURSES:
Course tuition, less a $25.00 handling charge per registration, will be refunded upon WRITTEN CANCELLATION received prior to the "sent" timestamp of The Institute's initial email containing the first session's playback link. Cancellations received after this time will not be considered, and no refunds will be given. Attendee substitution for the course is permitted, though the new student will be required to register in full and must meet all prerequisites within 30 days of cancellation.

Q: How is a course or program certificate earned?A: A certificate is earned by maintaining The Institute's Minimum Progress Requirements per section 5.0 of The Institute's Policies; as well as successfully completing its course or program per section 4.0 Successful Completion of The Institute's Policies. Per The Institute's Policies, successful completion of a Certificate Course requires that the student both (a) pass the final exam, and (b) achieve a minimum final grade score average of 80% for the course. In essence, the student must pass the course with a minimum B-minus average GPA of 2.5 to merit a course's certificate.

Q: I read in The Institute's Policies that 50% of the final grade comes from homework assignments. What can I do if I am having difficulty passing a homework assignment?
A: Homework is both graded and critiqued in writing. So if you are faced with a homework assignment that had a failing grade, the instructor will mentor you on the problem areas. After which you will have the option of submitting a makeup homework assignment prior to the next class, as long as errors in the original homework assignment were honest ones. Be advised that the makeup homework assignment's conditions may differ from those of the original assignment.

Q: Do homework assignments consist of quizzes or tests?A: No. Homework assignments are hands-on exercises where the student is tasked with physically performing on their own what they were taught in class. For instance, if one of the key topics in class was filing a Request for Continued Examination, then one of that classes homework assignments may well include accessing PAIR, finding and researching a designated application, then preparing all required documents as if the student were filing a real RCE for their attorney.

Q: So paying my tuition on time and attending classes won't be enough to earn a certificate?A: That is correct. Students must maintain The Institute's Minimum Progress Requirements per section 5.0 of The Institute's Policies, as well as successfully complete the course or program per section 4.0 Successful Completion of The Institute's Policies, to merit its certificate.

Q: Can I simply take a course just to take it, without having to turn in homework assignments or take a final exam?A: For the 2-hour single-session IPP101: Ethics, Billing & Administration Fundamentals course, yes. All other courses are multi-session certificate courses and therefore require the successful completion of homework assignments to maintain enrollment, as well as passing the final exam to merit the course's certificate.

Q: Are there plans to provide unmoderated training classes?A: Not on a full program track or course level. However, "Best Of" segments compiled from years of recorded classes are being edited at this time and will be made available on a PPV basis. These segments have run times of between 10 and 60 minutes, and will be tailored to cover specific topics. No release date has been set.

Q: What are the main differences between a self-paced course and a live course?A: Live courses require live online attendance on scheduled evenings by the student. There will be homework assigned at the conclusion of each class; with the expectation that all homework assignments will be successfully completed and submitted by a published deadline prior to the beginning of the next class. Exxact assignment deadlines will be conveyed by your instructor before a class is concluded.

Self-paced courses have the student view recorded classes online through a player app. Similar to the live courses, there will be homework assigned at the conclusion of each class. By default, self-paced students are allowed a maximum of six days to view (and review) each recorded 2-hour class and submit that lesson's homework assignment. Links to the next class and its content are provided once the previous class' homework assignment is successfully completed.

For example, if the self-paced student selects Monday as their course start date, then they will have until Saturday at 11:59 PM U.S. CST each week to submit their class homework assignments. Multiple delays in homework submissions, as well as multiple submissions of incomplete or non-passing homework assignments, may subject the student to a Minimum Progress review. So if you ever have any questions or are confused about th eassignments, PLEASE contact your instructor with your questions as soon as possible.

Both live and self-paced courses have live and proctored final exams. Live courses will have their final exam scheduled for the Tuesday following the final Thursday class. Self-paced students must schedule their final exam with their instructor for the week following completion of the course's final class session.