We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. Find out more...

E-Consultations

Telephone Consultations

If you would prefer not to come into the surgery for an appointment you can book to have a telephone consultation with a doctor or nurse. Please book this online.

Message my GP

70% of all consultations can be conducted safely online. Using Message my GP can help save you time and get help faster. Please note that to use this service you will need to be registered with our online services.

We want you to be actively involved in improving the care we provide. For example becoming a Patient Champion for Diabetes Care and sharing your experience with other patients. Find out more about this practice…

a valid NHS tax credit exemption certificate – if you don't have a certificate, you can show your award notice; you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less

a valid NHS certificate for full help with health costs (HC2)

People named on an NHS certificate for partial help with health costs (HC3) may also get help.

How to apply for a medical exemption certificate

Ask your doctor for an FP92A form to apply for a medical exemption certificate. Your GP, hospital or service doctor will sign the form to confirm that your statement is correct. At your GP's discretion, a member of the practice who has access to your medical records can also sign the form.

Your certificate will be valid from one month before the date the NHS Business Authority receives the application form.

The MedEx lasts for five years and then needs to be renewed. You may receive a reminder that your certificate needs to be renewed. If you don't receive a reminder, it's your responsibility to make sure it's renewed.

Free prescriptions for cancer patients

Prescription charges for cancer patients were abolished on April 1 2009.

Exemption certificates will be issued to those applicants who, in their doctor's judgement, are receiving treatment for:

cancer

the effects of cancer, or

the effects of current or previous cancer treatment

Guidance about the extension of the list of medical conditions has been issued to doctors. It includes guidance on who the medical exemption is intended to cover.

Exemption for renal dialysis patients

Any renal dialysis patient who has a permanent fistula (permanent means lasting indefinitely) that requires an appliance or surgical dressing is entitled to medical exemption if they have completed application form FP92A and a doctor has signed the form to confirm the condition.

Whether or not you have a permanent fistula that requires an appliance or surgical dressing is a matter for your doctor's clinical judgement.

The criteria are met where there's a clinical need for a permanent fistula to be covered by a surgical dressing (for example, between haemodialysis treatments) or by an appliance (such as a catheter for peritoneal dialysis).

Exemption for pregnant women

If you are pregnant or have had a baby in the last 12 months, you get free:

NHS prescriptions – but only if you have a valid maternity exemption certificate

NHS dental treatment – when you were accepted for a course of treatment

I am on a low income, how can I get help with NHS charges?

If you're on a low income, you may be eligible to receive financial help through the NHS Low Income Scheme.

To apply for an HC2 certificate, you should complete form HC1, which is available from Jobcentre Plus offices or most NHS hospitals. Your doctor, dentist or optician may be able to give you one, too. You can also get an HC1 form by calling 0300 123 0849.

Whether you qualify for help is based on a comparison between your weekly income and assessed requirements at the time the claim is made. Read NHS: help with health costs for more information about requirements.

You qualify for a full help HC2 certificate (which includes free NHS prescriptions) if your income is less than or equal to your requirements, or your income is greater than your requirements by no more than half the current English prescription charge.

You qualify for a limited help HC3 certificate if your income is greater than your requirements by more than half the current English prescription charge. The HC3 certificate shows how much you have to pay towards your health costs.

Certificates are usually valid for periods of between six months and five years, depending on your circumstances.

How can I claim a refund?

Ask your pharmacist, hospital or doctor for the refund form (FP57) when you pay for your prescription. You can't get one later. You have to apply for a refund within three months of paying the prescription charge.

If you receive Universal Credit and meet all the criteria to be entitled for help with health costs but didn't get a refund form (FP57), contact the NHS Business Services Authority. They'll consider applications for refunds on a case by case basis.

If you paid for a prescription prepayment certificate (PPC) and have become exempt from paying for prescriptions, you may be able to get some or all of the money back for your PPC.

An explanation of how to claim a refund for your PPC fee can be found on the NHS Business Services Authority website. You can also get the leaflet from the Department of Health publications order line on 0300 123 0849.

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