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Difficult People: How To Deal With Them

Electronic Leaders Guide (ELG) available as a downloadablePDF. 3rd party software may be needed to view the product.

Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need not be, as long as you got the tricks to identify, understand and cope.

This program, based on the best-selling book Coping with Difficult People by Dr. Robert M. Bramson, examines useful skills in dealing with these so-hard-to-handle people.