FAQ

If you have a question that isn’t included here, you cancontact us using the form in contact page.

How can I be informed of your latest collections?

Once you sign up for an account, you will be automatically added to our mailing list.

What if the shoes I have ordered are out of stock?

You may email us directly at support@kiki.com.sg and we will contact you if additional stocks are made available.

Are the shoes made of genuine leather?

Our shoes are generally made of synthetic leather/PU. Occasionally, we do offer leather ones.

Can I exchange if the shoes do not fit?

Yes, please refer to Return/Exchange to find out how.

Are your prices in Singapore Dollars (SGD)?

All pricing is in Singapore Dollars.

Do your prices include GST?

All prices include GST.

What payment types/modes do you accept?

– Credit Cards (Visa, Mastercard)
– Paypal.

Is it safe to use my credit card on your web-site?

Yes it is safe as our website payments go through paypal and it uses SSL technology to keep your information safe.

How will I know whether my transaction is successful?

You will receive an email confirmation stating the order ID number. If you did not receive any confirmation email, try placing your order again. Alternatively, email support@kiki.com.sg to confirm your order.

Do you ship internationally?

Yes, you can contact us for delivery rate to your country.

What is the mode of delivery?

We offer free local delivery via normal post ( 2-7 working days ). Customers can add on an additional $2.24 per parcel for registered post ( 1-3 working days ).

Can I provide feedback about my shoes?

We value your feedback. You can give us your feedback at support@kiki.com.sg