Meet the Team

The company's team of dynamic trainers are experienced in designing, delivering and managing highly effective training programmes. They will work in partnership with you to develop practical and memorable training programmes.

Fran Burgess - Managing Director

Fran started Zing Associates in September 1999. Before moving into a career in training and development, Fran worked for seven years in senior sales and customer service management roles with a UK division of Deutsche Bank. These high-pressured roles have provided her with strong business and presentation skills as well as the confidence and knowledge to produce imaginative and inspiring training material.

Having managed large teams, the ability to identify and develop individuals' skills has been essential to her success and Fran's coaching skills have assisted many people in their career development. Her process and results-driven approach ensures that all training provided is relevant, inspirational and extremely memorable.

Fran loves a new challenge and is always looking for opportunities to try new things and push herself Her latest adventure was taking part in the Clipper Round the World yacht race which left the UK in August 2013. She tells us that it was part of her research on leadership but we are not so sure!

Michele Richardson - Senior Trainer

Michele specialises in Management, Customer Care and Sales training. Her background is in high profile sales and management roles and she worked in the travel industry for many years.

These roles have provided her with the knowledge and experience to relate to individuals in the workplace. She is able to identify how they can improve performance and achieve their potential.

Now a qualified trainer, Michele is an expert at designing and delivering motivational, highly interactive training programmes, ensuring both the individual and the company see immediate results.

James Read - Senior Trainer

James started his career with Anheuser-Busch Europe, the world's largest brewer. Focusing on sales and business development, James was responsible for managing European sales and promotional teams for a number of years. These roles enabled James to successfully identify specific training needs for individuals and ultimately deliver effective, motivational development programmes.

From 2005, James moved into the training and coaching world and his wealth of experience in a competitive sales sector has enhanced credentials as someone who can make a real difference to the clients he works with.

Judy West - Technical Consultant and Senior Trainer

Judy has worked as Regional Underwriting Manager- Property Classes, for a large UK general insurance company. She also spent many years as a Risk Surveyor, as well as managing the Risk Survey team.

Vicky Taylor - Training Consultant

Vicky qualified as a Chartered Accountant in 1991 with Coopers and Lybrand (now PwC) in London. After several year as an auditor she moved into training within the accounting world and spent 15 years gaining valuable experience in training accounting and auditing in both local and global roles. During this time, Vicky also developed an interest in management and leadership skills at all experience levels. Since leaving PwC, Vicky has worked in a wide variety of industries, developing and running training in many areas, including finance, presentation skills, sales training and team building workshops.

Michelle Bresnahan - Project Manager

With the millennial generation set to shape the business world for years to come, Michelle is passionate that young professionals, who in 2020 will make up 50% of the global workforce, are best versions of themselves.

As Project Manager of this new addition to the extensive training courses offered by Zing, Michelle is enjoying sharing her commercial background in the banking and business world, plus her vast experience with this age group through her charity work. She delivers motivational training and coaching to avoid early mistakes in a young career, giving the essential skills to succeed and get noticed for the....right reasons.

Jan Murphy - Client Services Manager

As Client Services Manager at Zing Associates, Jan's principal goal is to ensure our clients receive the highest level of service from their first engagement with the company through to the post-training support. She always strives to establish and maintain an easy rapport with clients and thrives on these daily interactions with others.

With a background in Account Management, Jan is really enjoying being part of the training world!