Hp photosmart pro B9180 does not sense paper

My printer loads 2.5 sheets of 8.5x11 before telling me there is no paper in the tray. its almost like its not senseing the paper. sometimes it will grab multiple sheets but it always shuts down after 2.5 sheets.
this problem come up no matter what tray i use.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

You sent a paper size different of the requested by the printer. Just load the requested size or delete the spool.Some PDF downloaded from internet has A4 or 8,5x11", maybe is requesting one of this sizes.

If you can not delete this message, delete the spool using the printer manual in the control panel of the printer.

To align the print cartridges from the HP Photosmart Software1. Load letter or A4 unused plain white paper into the input tray.NOTE: If you have colored paper loaded in the input tray when you align the printcartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.2. In the HP Solution Center, click Settings.3. In the Print Settings area, click Printer Toolbox.NOTE: You can also open the Printer Toolbox from the Print Properties dialogbox. In the Print Properties dialog box, click the Features tab, and then clickPrinter Services.NOTE: You can also open the Printer Toolbox from the Print Properties dialogbox. In the Print Properties dialog box, click the Features tab, and then click thePrinter Services button.The Printer Toolbox appears.4. Click the Device Services tab.5. Click Align the Print Cartridges.When prompted, ensure plain white letter or A4 paper is loaded in the input tray, thenpress the button next to OK.NOTE: If you have colored paper loaded in the input tray when you align the printcartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.The product prints a print cartridge alignment sheet.7. Load the page print side down on the right front corner of the glass, and then pressthe button next to OK to scan the page.When the On button stops flashing, the alignment is complete and the page can beremoved. Recycle or discard the page.

To resolve this issue pick one blank sheet and insert it in the tray and try to print self test page. If the printer prints self test page then load the paper properly and try to print. If self test page won't print then check the paper settings.

Do not use extremely smooth, shiny, or coated papers unless they are specifically designed for HP Photosmart printers.

Do not use multi-part forms (such as duplicate or triplicate forms).

Do not use torn, dusty, damp, wrinkled, or curled paper.

Do not use paper with bent edges or paper that will not lie flat.

Make sure that the OUT tray is installed correctly.

Make
sure that the paper adjusters are not pushed up so tightly against the
paper that it is bending in the paper tray. The paper-width adjuster
should be placed against the left side of the paper. The paper-length
adjuster should be placed against the end of the stack of paper.

Do not put more than 100 sheets of 75 g/m2 paper (or a 1/2-inch stack) in the paper tray.

your printer is capable of accepting a5, load the paper on a different direction, with the leading edge 5.83" feed first, then properly aligned the side guides to match your paper this will surely work this time, then slect a5 on your printing properties on your pc