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General Information

PRICING
Due to currency and materials fluctuations, prices are subject to change without notice. We are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers or catalogs (i.e. ESP, Sage, Impact, Distributor Central, Promo Mall, etc.). Prices on our website supersede ALL previous publications dates.

RUSH PRICING
5+ Days = No Additional Charge

3-Day Rush = 10% Order Total Upcharge

1-Day Rush = 20% Order Total Upcharge

All times are calculated AFTER Art and Credit Approval.

CO-OP PROGRAM PRICING
Co-op programs will be extended the end quantity price providing and may not be combined with other special offers (e.g. A Free Set-up Coupon). All other applicable charges are as per the standard catalog pricing. A copy of the catalog or website address in which you are featuring a Zipline item must be submitted to our factory. All Co-op purchase orders must clearly state “Co-op Program”. Free Repeat Set-ups apply within 12 months.

SAMPLES
Random samples are 50% off EQP item cost or free when the sample combined order total is $16.67 (c) or less . Samples are available upon request and are usually shipped without an imprint.

SPEC SAMPLESSpec samples are $25.00(z) including sample, set-up and shipping via Ground Courier service for a 1C imprint or Laser Engraved logo. The full set-up charge will still be assessed if an order results from the sample. Multiple colors or locations are charged the same as normal product proof charges below.

OVERRUNS AND UNDERRUNS
All orders are subject to overruns or underruns of 2-5%. We always try to ship exact quantities when we are able. Orders specifying it must ship exact quantities are available for an additional $31.25(v).

LESS THAN MINIMUMOrders are subject to a surcharge of $50.00 (v). The absolute minimum order is 50% of the lowest catalog quantity and is limited to a one color imprint or laser engraving in one location only.

SET-UP CHARGES
Set up charges will apply to all orders. This charge is listed on each individual product page.

REPEAT SET-UP CHARGESSet up charges on exact repeat orders, unless stated in individual product information, are $30.00 (V) for up to 12 months (or 1 year) following the date of the last order. After 1 year, applicable set-up charges will be incurred again. (See Co-op Program Pricing for Program Repeat Set-ups.)

PRODUCT PROOFS CHARGES
Items are charged at the full set-up charge per color + EQP item cost. If approved, there will not be another set-up charge for the full order as it was already paid. Global direct items may have additional charges and vary by product needed, please contact our factory for pricing. Also for embroidered, heat transfer and 4 color process items, please contact factory for pricing and availability.

INVENTORY AVAILABILITY
Inventory stock is on a first come, first serve basis. Prior to submitting a PO, always call to check available inventory. Inventory cannot be placed on hold without a written purchase order as documentation of order.

CREDIT
Terms should be arranged prior to submitting an order. Depending upon the credit worthiness, credit terms may or may not be extended. Contact the accounting department for details.

TEMPERATURE SENSITIVE PRODUCTS
Shipments including gifts with chocolates, between the months of May and October, or to warm weather areas require cooler packing with ice packs and expedited delivery – at minimum 2nd Day delivery is recommended. Customer Service must be informed at time of placing order if special shipping instructions are required. Each Cooler Box fits 12 Gift Set Crates Price Each = $14.90 (g)

ORDERING

ORDERS
All purchase orders (PO’s) must be in writing on authorized partner’s official PO form or company letterhead. The PO must include the company name, contact name, address, phone number, fax number, item number/name, quantity, unit price, item color, decoration method, decoration color/colors, ship method, ship-to address, ship date, inhands date and any other applicable information. If there is not a price or promo code on the purchase order, standard catalog pricing will be used.

ORDER CHANGESAny changes made to an order (by phone) after received at factory must be confirmed in writing or by fax and must be approved by the factory prior to the changes becoming effective. Faxing a request without any confirmation by the factory will not be considered a valid change and customer will be billed for the original order. Customer is responsible for any and all incurred costs prior to change approval. If customer does not receive a confirmation of the change it may not have been received or approved.

CONFIRMING ORDERS
All confirming orders must be clearly marked as such. Factory will not be responsible for duplication of orders if “Confirmation” was not clearly marked on order.

CANCELLATION CHARGES
Orders cancelled during production will be charged for the work completed at the time of cancellation plus a $50 (V) cancellation charge.

PRODUCTION TIME:
Normal production time on all pad printed, silk-screened, embroidered or laser engraved items is approximately five working days from artwork approval. USA made and global direct item production times vary.

REORDERS
To ensure exact duplication we recommend you submit our invoice number. If the previous order included an art, die or screen charge, but a change of copy is needed on the new order, it will be necessary to charge a new art, die or screen charge on the new order (except items where no art or die charges apply). Exact imprint color and product cannot be guaranteed on repeat orders. We recommend providing a PMS color for exact matching on new and repeat orders. Global direct orders may have higher repeat set up charges – check with our factory prior to placing an order. Artwork will be kept on file for 24 months. Orders after 24 months will be treated as a new order.

RUSH ORDERS
Orders requiring less than normal production time must be clearly designated and will incur additional fees. Because the factory may need to switch carriers in order to ship on time, 3rd party accounts cannot be used for rush shipments. Production time starts after all approvals have been received by factory, including credit, art, paper proofs and preproduction proofs.

SHIPPING

SHIPPING CARRIERS
The factory reserves the right to ship via the carrier of their choice, at customer’s expense, in order to meet the customer’s in-hand date. To ship via United States Postal Service, DHL or other carrier will require an additional 2 business days and a fee of $31.25(v)/per order.

SHIPPING WEIGHTS
All packaging and shipping weights are approximate and subject to change without notice.

SHIPPING METHOD CHANGES
Due to the volume of orders shipped daily, adjustments to ship methods MUST be received 2 days before scheduled ship date or changes cannot be guaranteed. Shipping methods on orders shipping early will not be adjusted to meet in hands date.

HANDLING
Applies to all orders and individual master boxes will have a handling fee of $2.50(Z) each.

MULTIPLE SHIPMENTS
Orders shipped to more than one destination are subject to a charge of $6.25(G) for each additional destination.

TRUCK SHIPPING METHOD
Shipments must be marked on purchase order INSIDE DELIVERY if no loading dock is available.

SHIPMENT CARRIER DELAYS
Any claims concerning delayed merchandise must be made directly to the carrier. Zipline’s responsibility ceases once the merchandise is delivered to the carrier.

EXPORT PAPERS AND SPECIAL PACKAGING
All orders for export requiring documentation will be billed at the rate of $25.00(G) per set of papers. When special packaging is specified, an additional charge will be levied. Please identify your customs broker.

C.O.D. SHIPMENT CHARGES
Charge is $15.00(X) per package plus shipping charge. Amount of C.O.D. must be marked on order.

MISCELLANEOUS SHIPPING INFO
If a delivery address is not included on the PO, the factory will hold shipment of the order for up to three days before shipping via ground carrier directly to the customer’s address on file. The customer is responsible for any additional freight charges caused by address changes, residential service, re-routed packages, returned packages and/or other adjustments made by the carriers. These additional freight charges will be invoiced to the customer in a supplemental invoice 15-60 days after the shipment.

BILLING TO CUSTOMER OR THIRD PARTY ACCOUNT
Upon request, factory will attempt to bill shipping to a customer’s account. If customer refuses the charges, the carrier will typically bill back the charges to the factory. In this case, factory will invoice customer for the shipping charges plus a $31.25(v) service charge. If customer’s account is invalid, incorrect or factory fails to use customer’s account for any reason, factory will ship on factory’s account and invoice customer for the shipping charges. Customer will be obligated to pay these shipping charges. Factory does NOT accept 3rd party billing on rush orders.

SPECIAL PACKAGING AND FULFILLMENT
Factory has a full service fulfillment facility. Call for quotes on all special packaging and fulfillment services. There will be a $15(v) per pallet charge for palletizing.