What happens when I reject or cancel appointments?

Appointments are suggestions that we think would probably work for both parties. If you reject them occasionally, that’s totally fine. If it happens a lot, we may contact you to see if you would like to change your stated availability so we can make better suggestions in the future.

If you cancel an appointment that you originally confirmed, that’s also fine. If we have at least a day’s notice, we can try to find another tutor. If you cancel at the last minute (within 24 hours) and it happens often, we will start to weight you lower and you won’t get as many appointments in the future as we’re not sure if you’ll show up or not. We want to make sure our students aren’t disappointed.

We are also updating the tutor cancellation/missed lesson policy so stay tuned.