Delivering on our solutions and our word

Six months ago in this post, I outlined Novell’s plans to demonstrate renewed focus and commitment to our customers. As you can see from this video from BrainShare 2011, our future is about getting back to basics. We’re refocused on our innovative and battle-tested technology. We’re rekindling relationships by listening to the needs of our long-time, loyal customers. And, we’ve returned to the innovation and engineering excellence that put Novell on the map.

Novell’s future is tied to how we deliver on our solutions and our word. So how have we delivered since July 2011?

Re: focus:

At BrainShare, we showcased detailed product roadmaps for how Novell plans to deliver more frequent releases of our core products. You can get the roadmaps here. And mark your calendar for the next BrainShare, February 3-7, 2013 and join us in Salt Lake City.

In 2011 we committed to helping you optimize the value you derive from your current investments by enabling customers to upgrade to latest versions at their own pace.

We’ve lengthened Extended Support for NetWare 6.5 and Novell ZENworks 7 Suite by a year, and extended General Support for Novell GroupWise 8 and Novell BorderManager for the same time period. You can get more details on our Product Support Lifecycle portal here.

Also, we’re packing more value into the products you may already have: we added Novell Vibe and ZENworks Endpoint Security Management to the Novell Open Workgroup Suite and now offer a free Mac client to Novell Open Enterprise Server customers.

We’re re-energizing our customer relationships. Last year, for example, our collaborative DNA led to a new way to develop our solutions that put listening at the forefront. The GroupWise Roadmap Project-a global customer outreach program where we ask customers what innovations are most important to them-is helping us build and prioritize our collaboration roadmap. The results of this outreach program assure we’re developing our solutions based on what our customers need most to run their business.

And to keep our customers up-to-date and the conversation flowing, we’ve launched a dynamic and interactive roadmap application to illustrate the features and benefits of each released and planned version of GroupWise and collect input from you. Customers can select which version of GroupWise they currently have so they can instantly determine where they are on the roadmap and see what they’ll get by upgrading accordingly. They can also give us feedback and requests, which go directly to the product management team.

We have a bright and exciting future ahead in 2012. Our focus is first and foremost on customers. I’m looking forward to reporting to you regularly on what we’re doing to continue to earn your trust.

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