rainbow grasping toy

FREE SHIPPING

Our Free Shipping offer on orders over $100 applies to the Contiguous (Lower 48) United States only.

ORDER PROCESSING

Your order will be processed within 1-2 business days after it is placed. If you need your order more quickly or if you have any questions, please contact us by phone during business hours at 877-668-2111 so we can assist you.

HOW WE SHIP

We ship orders First Class or Priority Mail from the US Post Office or by UPS. For a general idea of how long it will take for your order to arrive after it leaves our warehouse, please consult the map below.

OUR RATES

Our shipping rates are based on the total value of the order. The following rate table is for the Contiguous United States only. International and AK, HI, PR, VI customer rates are calculated based on the weight of the order and ship via USPS Priority Mail.

order total

amount

up to $15

$5.90

$15 - 25

$7.90

$25 - 50

$9.90

$50 - 75

$11.90

$75 - 100

$13.90

over $100

FREE

We do not offer overnight or two day shipping, so please plan ahead. We do offer UPS 3Day, To determine 3Day rates, please create your order and select UPS 3Day as the shpping method. If you have any questions, please contact customer service at 877.668.2111 or support@novanatural.com.

UPS 3 DAY SERVICE:

We will ship your order with UPS 3 Day Select Service. Three days means your package will take 3 business days in transit, not including the day you order or time required for order processing. Please note that the UPS Service Guarantee applies only to business days and excludes weekends, holidays, and any delay that occurs beyond the control of UPS.

PRIORITY MAIL ONLY (AK, HI, PR, VI, International Locations)

We ship only via USPS Priority Mail to these locations as UPS is considerably more expensive. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.

CONTACT WITH QUOTE

For some locations, we have not calculated shipping rates. Please place your order and then you will be contacted prior to shipment via e-mail with a quote for the delivery cost of your order. Upon approval and payment of these charges, we will ship your merchandise.

We want you to be happy with your order, so if anything doesn’t fit the bill (or the body, in the case of clothing), you are free to return or exchange it within 4 months of the purchase date, however:

Items must be received in like-new, resalable condition. We reserve the right to determine “like-new condition”.

We will not be able to take back any items that are soiled, have acquired a scent, or show signs of use or wear.

We can only accept products that require assembly in their original kit form. Once they have been assembled, we can no longer accept them for return.

We will apply a $5.00 restocking fee to each returned item that requires repackaging and/or a new product box.

HOW DO I ARRANGE A RETURN?

Call 877.668.2111 or email support@novanatural.com us first to receive a return authorization (RMA) number. This number helps us to know what to do with your return when it arrives back at our warehouse, so it is important that it be clearly written on the outside of the box.

(Don’t forget to write your RMA# on the outside of the box!)Always use a trackable carrier like UPS, FedEx or Priority Mail.

WHAT ABOUT SHIPPING CHARGES?

Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.

Exchanges of clothing items are returned to you with no additional shipping charge.

Exchanges of all other items will be charged shipping based on the dollar value of the exchanged merchandise per our shipping rate chart found here.

HOW WILL I BE CREDITED FOR MY RETURN?

Returns received within 4 weeks of the purchase date will be credited back to your original form of payment.

Returns received after 4 weeks and up to 4 months after the date of purchase will receive store credit issued in the form of a gift certificate.

WHEN WILL I RECEIVE CREDIT FOR MY RETURN?

We do our best to process returns within 3 days of receipt, though may occasionally take as much as 5 days between Thanksgiving and January 15.

Credit to your account should post within 2 days of our processing of your return, but may take as many as 2 billing cycles to appear on your statement.

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This bead toy engages baby's hands and also acts as a teether. Brightly colored beads roll against and around one another on an elastic band. This wooden toy is finished with non-toxic stains, so it's safe for your baby to explore with his hands or mouth.