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2 Agenda Who we are Mission The DQMS System Project Track and Findings Hardware Production Outcome, Resumee

3 Who we are - CUBiT Open source for Enterprise Enterprise grade support and service for open source solutions Mission critical support 24x7 Good place to work at Trying to keep up startup culture Stay at a comfortable size know your colleagues Work with long-term partners Sustainable growth Keep company size stable

4 CUBiT Overview Service and Solutions Provider Privately held limited Company in Austria (GmbH) Founded in 1999 Founder is still acting as managing director 100% family owned ca. 20 FTE in Vienna and Graz

7 CUBiT Monitoring Originally developed in 1999 for monitoring of own hosting Monitoring solutions since 2002 Since 2007 own appliance Insight Director Various project spin-offs and SLA measurement appliances Special projects

20 RDBMS as Solution MySQL Database with open layout Easy Web Interface to manage daily task Local on-premise SQL (SQLlite or MySQL/embedded) for offline result caching Customer can run SQL queries against relational model

21 Project Track and Findings Projekt Kick-Off and definition First samples; initial tests and prototypes engineers require hardware Working with the customer to actually get the project (20-40% of work is actually pre-sales)

27 Takeaways 1 Implementing a cool monitoring project is perfectly doable in Austria Even small OpenSource companies need to work professional Have lawyers and bankers available Know your suppliers market, know your customers market

28 Takeaways 2 Do not under-estimate administration and project work Do not underestimate pre-sales to post-sales ratios Do not try to work on empty pockets Do not understate your company. Work on wordings

29 Takeaways 3 Business is complicated Technology is easy Big clients and big suppliers and customs and government/taxes tend to require handling ressources Have people at hand to handle things

30 Takeaways 4 Keep taxes in mind Keep temperature and cooling in mind If you ship hardware you need a hardware team as well Software is easier to fix than hardware Have online software update ready

31 Takeaways 5 If you work professional chances are better for success Learn to communicate with executives (understand what tools and browsers etc they have) Plan all interfaces for mobile browsers Keep humor and patience Have fun!

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