Our Customer Service Podcast: One Year In

On December 2, 2014, Jeannie Walters and I launched a podcast dedicated to all things customer; we called it Crack the Customer Code. With Crack the Customer Code, we wanted to explore the wide range of customer service and customer experience challenges that organizational leaders face on a regular basis.

With 71 episodes behind us, it is fun to look back at the incredible variety of interesting and exciting topics we’ve covered in the past year.

A Year of Learning

From Why Does Customer Service Still Stink (047) to Why Customer Service Must Be Profitable (061), we’ve explored customer experience and customer service from a number of different angles. Even better, we’ve had the opportunity to talk to a wide range of guests, from thought leaders in content marketing, online superstars, and those transforming customer experience for large organizations like the Arizona Diamondbacks and PEMCO Insurance.

At the bottom of this post is a list of all of the guests we’ve had on Crack the Customer Code since inception. (Episodes prior to 038 had interviews mixed with other content.)

If you’ve missed any of these episodes, make sure to check them out! There’s a tremendous amount of wisdom contained in these discussions.