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Privacy Overview

1. Introduction

Eden Entertainment Ltd. (‘we’ or ‘us’ or ‘our’) is strongly committed to protecting personal data of the data subject (‘you’). This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.

The purpose of this policy is to give you a clear picture on how personal data, whose responsibility falls on Eden Entertainment Ltd, will be treated in accordance with the principles of transparency, limitation of purpose, minimization of data, accuracy, integrity and confidentiality, as well as respecting the rest of the obligations and guarantees established in Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data .

This privacy policy applies to all websites and all products and services offered by Eden Entertainment Ltd.

2. Collection of Personal Data

We use different methods to collect data from and about you including:

Direct interactions. You may give us your identity, contact details and other data by filling in forms or by corresponding with us by email, phone or otherwise. This includes personal data you provide when you:

1. buy our products or services;

2. create an account on our website;

3. subscribe to our services;

4. request marketing to be sent to you;

5. enter a competition, promotion or survey; or

6. give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

3. Use of Personal Data

To provide customer service through any channel established by Eden Entertainment Ltd.

1. Provide the requested service, maintain it and manage the contractual relationship with you.

2. Keep you updated on the changes in our terms, conditions or any information related to the modifications that may occur in the data protection regulations.

3. If you have given your express consent to send information through electronic means of our newsletter about news, premieres, shows, promotions and / or our own loyalty campaigns that may be of interest.

In this regard, you are informed that, in order to be able to offer you products and services in accordance with your interests, you reserve the right to develop a "commercial profile" based on the information provided.

However, you will at all times have the right to withdraw your consent for any of the aforementioned purposes, without affecting the legality of the treatment based on the execution of the contract prior to its withdrawal.

On the other hand, we inform you that the completion of all the data requested through the Website is necessary to achieve optimal provision of the services made available to the User.

If all the data is not provided, Eden Entertainment Ltd does not guarantee that the information and services provided can be provided correctly or adjusted to your needs.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.

In the case of marketing communications we always ask for specific permission from the data subject to retain their email address and/or phone number indefinitely. You will be reminded continuously in every mail shot that you may opt out whenever you like of these communications. When youopt out, your data will be deleted immediately.

5. Cookies

What are cookies? A cookie or cookies is a file that is downloaded to your computer when you access certain web pages.

Cookies allow a web page, amongst other things, to store and retrieve information about the browsing habits of a user or their team and, depending on the information it contains and the way in which its equipment is used, can be used to recognize the user.

You can allow, block or delete cookies installed on your computer by configuring the browser options of your computer.

If you do not accept cookies, the website may not work correctly.

6. Sharing Personal data

We do not, and will not, sell any of your personal data to any third party. It is not our business to do so, and we want to earn your trust and confidence.

Your data may only be communicated to:

1. Other companies of the business group of Eden Entertainment Ltd, for internal administrative and marketing purposes, including the processing of personal data of customers.

2. Duly authorized third parties when said assignment is legally enforceable in compliance with any regulations that may be applicable.

7. Your Rights

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights.

To do this, you must send an email to [email protected]edenleisure.com stating the right exercised, your name and surname, address for the purposes of notifications, along with a copy of your ID or other valid document that proves your identity.

7.1. Right to be informed

We need to be clear with you about how we process your personal data. We do this through this Privacy Policy, which we will keep as up to date as possible

7.2. Right to access to personal data

You have a right of access to personal data held by. This right may be exercised by emailing us at [email protected]edenleisure.com. We will carry out our best efforts to process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format or hard copy.

7.3. Right to amend personal data

We appreciate feedback from you to ensure that our records are accurate and up to date. To update your personal data submitted to us, you may email us at [email protected]edenleisure.com

7.4. Withdrawal of consent

Where we process personal data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data please email us at [email protected]edenleisure.com or, to stop receiving an email from an Eden Entertainment marketing list, please click on the unsubscribe link in the relevant email received from us.

7.5. Other data subject rights

Individuals may have other rights in relation to the personal data we hold, such as a right to be forgotten, to restrict or object to our processing of personal data and the right to data portability. If you wish to exercise any of these rights, please send an email to [email protected]edenleisure.com.

8. Data Security

Eden Entertainment Ltd has adopted in its information system the technical and organizational measures legally required, in order to guarantee the security and confidentiality of the stored data, thus avoiding, as far as possible, its alteration, loss, treatment or unauthorized access.

9. Changes to the Privacy Policy

Eden Entertainment Ltd may update this Privacy Policy at any time, communicating it to the data subject in the event that said update involves new data processing or a substantial change in it. Therefore, we recommend that you review this policy periodically.

The use of our services once this change is communicated will imply the knowledge of the same on the part of the data subject in the terms included in the new published privacy policy.

10. Complaints

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, you must submit a request, in writing to Data Protection Officer at Eden Place, St Augustine Street, St Julian’s Malta, or email address [email protected]edenleisure.com. We will look into and respond to any complaints we receive.