This statement includes our collection statement, explaining aspects of our collection and use of personal information. It also includes our privacy policy, further explaining how we manage personal information.

Collection Statement

Collection from third party sourcesWe may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:

publicly available sources like phone books

other companies in our group that you may have dealt with

third parties like our business partners, your authorised representative/s and wholesalers

information brokers

other telecommunication and information service providers that interact with us in providing products to you (eg overseas when you use a roaming mobile service)

fraud checking agencies

our dealers, contractors and other representatives that you may deal with

we may need to provide it to other parties in connection with our business.

The uses and disclosures we may make of personal information are detailed in our Privacy Policy

Unavailability of personal informationIf we cannot collect the information we need about you, we may not be able to supply the products or service you want.

Disclosing personal informationWe may disclose personal information as reasonably required to contractors and suppliers who goods and services that we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy.
Some of these parties may be based overseas, eg. USA.

Access and correctionOur privacy policy contains information about how the you can access and seek correction of the personal information about you that we hold.

ComplaintsOur privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.

Personal informationThis refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.

Kinds of personal information we collect and holdBroadly, we may collect and hold:

personal details like name, date of birth, gender, occupation and driver license number

contact details like physical, postal, work and email addresses and phone numbers

financial details like bank account, credit card numbers and your billing and payment history with us

other details relating to special situations like specific health information if you apply for priority assistance and information about any authorised representative you appoint.

In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.

Collecting personal informationUnless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (eg when you contact us by phone or online, or at our premises). In other cases, we may collect personal information about you from:

publicly available sources like phone books

other companies in our group that you may have dealt with

third parties like our business partners, your authorised representative/s and wholesalers

information brokers

fraud checking agencies

our referrers, agents, contractors and other representatives that you may deal with

our websites and how you use them

various parties listed under Disclosing personal information below.

Holding personal informationWe hold personal information in hard and/or soft copy at our offices and in other facilities that we own or license from third parties, like data centers. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration.

to contractors and suppliers who supply or support us in:
– market research, sales and marketing
– direct marketing – see Direct marketing for details
– identity and fraud checking
– credit management
– service provisioning
– installation, maintenance and repairs
– help desk and enquiries
– support and complaint management
– communications and mailing
– billing, debt recovery and credit management
– corporate strategy
– legal and regulatory advice and compliance
– accounting and financial planning
– risk management
– otherwise providing goods and services that we use to operate our business and provide products and support to you

to your authorised representative/s

if you ask us to do so

to our referrers, agents, and members of our corporate group

to our business partners and wholesale suppliers

to organisatons that provide credit or finance to us

to persons who invest in or acquire all or part of our business or company, or are considering doing so.

Some of these parties may be based overseas eg USA and other countries where social media sites we use may be used.

Direct marketingWe may use and disclose personal information to direct market to you products offered by us, our referrers, agents, and members of our corporate group, and our business partners, where we think the offers will be of interest to you, using:

post

email

electronic messaging

social media

targeted web content

other direct marketing channels.

Direct marketing may continue until you opt-out by calling the number in contacting us even if you are no longer our customer.

Accessing and correcting personal informationPlease contact us for these purposes using the details in contacting us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.

ComplaintsIf you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in contacting us below.
We shall:

acknowledge your complaint within a reasonable time

give you an estimated first response time

allocate your complaint to a suitably senior staff member

process and respond to your complaint as soon as we reasonably can.

Contacting usQuestions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by telephone on 03 9326 8000 or email to info@swim.com.au.