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The operator of this website is Dumarca Gaming Ltd. with registered address at The Emporium, Level 4, St Louis Street, Msida MSD 1421, Malta. This website is regulated by the Malta Gaming Authority and operated under the following license:
MGA.B2C/169/2009.

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Updated Terms & Conditions

In order to continue playing at Vera&John you will need to accept the below updated Terms & Conditions.

1. General
1.1
This website, Vera&John, (the "Website") is operated by Dumarca Gaming Limited ("we", "us" or "Dumarca"), a company registered under the laws of Malta (registration number: C50898) whose registered office is at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.

1.2
Dumarca is authorised and regulated by:

a. Spelinspektionen, license no. 18Li7410, issued by the Swedish Gaming Authority and valid until December 31st, 2023,
b. the Gambling Commission of Great Britain, remote operating licence number 039408, in respect of services offered to residents of the United Kingdom; and
c. the Malta Gaming Authority under licence number MGA/B2C/169/2009, in respect of services offered to all other customers, through which the game types are listed within the MGA dynamic seal.

1.3
These terms and conditions (the "Terms and Conditions") govern access to, and use of, the Website, and constitute a legally binding contract between Dumarca and you as the registering player ("you" or "User"). By accessing and using the Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.

1.4
These Terms and Conditions are subcategorised for ease of reference and transparency. It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.

1.5
These Terms and Conditions include and incorporate a number of additional terms, as follows:

• Any rules for a game you choose to participate in ("Rules");
• Our promotional terms, which apply to specific promotions or offers from time to time ("Promotional Terms"); and
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us.

1.6
In the event of a conflict between these Terms and Conditions and any of the Rules, the Promotional Terms and/or the Privacy Policy, the provisions of, as applicable, the Rules, the Promotional Terms and/or the Privacy Policy shall (to that extent only) prevail.

1.7
We may update these Terms and Conditions from time to time. Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, whereby you will be required to accept the revised Terms and Conditions to continue playing on the Website the next time you log in to your account.
If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance. We may make minor changes to these Terms and Conditions from time to time, and advise you to review these Terms and Conditions regularly, together with the specific Rules for each game you choose to play, in order to remain up to date with any changes. You can easily identify whether these Terms and Conditions have changed by referring to the version number and date of the current Terms and Conditions stated at the top of this page.

2. Account opening and verification checks

2.1
To open an account on the Website, the User must register personally. You must be of legal age (18 years of age or older if required in the jurisdiction where you live) to open and make use of an account with us. You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us. If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned (less any winnings already paid out).

2.2
It is your responsibility to determine the legal status of internet gambling in your jurisdiction and act accordingly. The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website. You must not mask, disguise, anonymise or hide your IP (i.e. by using a VPN) while accessing the Website. Dumarca accepts no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this clause of the Terms and Conditions. Users who are resident in Malaysia, China, Hong Kong or the U.S are not allowed to open an account. We do not permit accounts to be opened by, or used from, Users based in certain jurisdictions (including the U.S). The list of jurisdictions is determined by the legality of online gambling within the relevant countries, and may be changed by us from time to time. In addition, some of our games may only be accessed and played in certain jurisdictions.

2.3
You must submit your correct personal information during registration, including your full name, home address, date of birth, e-mail address, telephone number, and relevant payment information. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date.

2.4
By accepting these Terms and Conditions, you agree that we are entitled to carry out any identity, credit or other verification checks that we may reasonably require and/or are required of us under applicable laws and regulations or by regulatory authorities. We may supply the information you give us to authorised credit reference agencies, identity verification services and/or fraud prevention agencies to confirm your identity. We may also carry out telephone verification with you. Such information will be processed in accordance with our Privacy Policy.

2.5
You agree to provide us with any information we request to assist with our verification checks, and we reserve the right to request documents to verify the following: (i) your identity, such as a valid photographic ID (e.g. a copy of your National Identity Card, Passport or Driving Licence); (ii) your residential address (e.g. copies of bank statements and/or utility bills dated within the last three months); and (iii) proof of ownership/authorisation to use a certain payment method (e.g. a screenshot of the account (i.e. Neteller) that corresponds to the payment method). We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. Dumarca reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction, and to the standard required of us under applicable laws and regulations. Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within thirty (30) calendar days from our first request for documents.

2.6
Until such time as any verification checks have been adequately concluded, any withdrawal request that you make will be pending. Once we have verified your identity, the withdrawal will be actioned. If your account has been restricted for not providing age verification information only, you may withdraw any remaining funds (excluding any winnings on your account) without providing such verification and your account will be closed.

2.7
We will comply with applicable data protection laws in respect of the personal information you supply to us, and we will only use your personal information in accordance with our Privacy Policy.

2.8
Dumarca may, at its own discretion, refuse to open an account for any individual. The company reserves the right to close a player account, but contractual obligations already made will be honoured.

3. Use of your account

3.1
You agree to abide by these Terms and Conditions at all times and, in particular, not to:

• use the Website other than for your own personal use, and not to act in the interests of any third party;
• utilise monies obtained from criminal or fraudulent activities;
• credit accounts with any payment method you are not authorised to use, which includes the use of corporate cards or business accounts;
• try to hack the Website or to alter its code in any way;
• adopt any criminal behaviour against Dumarca, its affiliates, and its other users; and/or
• choose a username which infringes our trademarks or company names, or which is abusive or offensive towards our other users.

3.2
You may only hold one account with the Website. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account(s) and return any withdrawable funds. If we have grounds to believe that one or more account(s) have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction(s) related to such conduct and close any or all of the account(s).

3.3
Dumarca accepts stakes in a number of different currencies. You must choose one currency as the default currency of your account.

3.4
User must keep their login details and password secret at all times. We will not be held liable for unauthorised access to your account if you do not safeguard this information. We are entitled to assume that all play on your account is from you.

3.5
You can at any time log in to your account and view your account history, including deposits, bonus credits, winnings, wagers and withdrawals. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.

3.6
You are not permitted to transfer, sell and/or acquire accounts to / from other Users. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.

3.7
If no transaction has been recorded on your account for twelve (12) consecutive months, your account will be deemed 'inactive'.

3.8
Dumarca shall, no less than thirty (30) days before the player's account is due to become inactive, contact you via email to inform you that your account is about to become inactive. If your account becomes 'inactive' and Dumarca is unable to contact you after making reasonable attempts to do so, we will charge a monthly five Euro (€5) administrative fee to your account. This fee will not be charged to an account which is deemed to be inactive following a self-exclusion request by the player. Once the self-exclusion period lapses, the inactivity fees may be charged if the player remains inactive after the lapse of the self-exclusion period.

3.9
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted. Fees on inactive accounts can bring your account balance to zero. The company reserves the right to use the inactivity fees to fund responsible gambling endeavours. Administrative fees shall only be refundable on presentation of proof of a health impediment during such inactive period.

4. Deposits & Withdrawals

4.1
In order to adhere to applicable laws and our regulatory requirements, you must only use debit or credit cards and other payment methods that are valid and that lawfully belong to you. We also prohibit any account funding from corporate cards or business accounts. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit(s) and we reserve the right to close your account.

In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.

4.2
We hold all customer funds separate from company funds in an accredited banking institution in line with gaming regulations, the bank has acknowledged that your funds are held solely for this purpose and:

a) it will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the aforementioned account/s; and
b) it will not combine the account/s with any other account in respect of any debt owed to it by Dumarca.

4.3
You should only deposit money into your account for the purposes of entering into a gambling transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.

4.4
We reserve the right to decline a gambling transaction if your account is restricted in our reasonable discretion. All gambling transactions are entered into at your own discretion.

4.5
No interest is payable on account balances, irrespective of the amount held in your account. Accordingly, you should not in any way treat Dumarca as a financial institution.

4.6
No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.

4.7
As required under our regulatory obligations, we may request more information about the source of any funds deposited by you. This could include copies of bank statements, pay slips and/or additional evidence of other source of funds, such as proof of sale of a property or proceeds of a will. If we request information on your source of funds, you must provide the information within 28 days.

4.8
If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us. Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.

4.9
If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca. If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca. In the event of an incorrect crediting, you should notify Dumarca immediately by email.

4.10
Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign. These bonus funds cannot be directly withdrawn/paid-out, but must be used for the placing of wagers on the Website. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion. Please refer to specific Promotional Terms.

4.11
Funds cannot be transferred from your account to the account of another User or vice versa.

4.12
In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. Dumarca reserve the right to impose a 30% processing fee if any circumstance authorised by them warrants a withdrawal before the full amount is wagered.

4.13
For deposits which amount to two-thousand euros (€2,000) or above, on a rolling period of one hundred and eighty (180) days, you will be required to provide us with a copy of your photographic ID (e.g. a valid passport or official identity card) confirming identity and age, and a utility bill and/or bank statement dated within the last three months, confirming place of residence.

4.14
Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately, MasterCard does not currently provide this functionality.

4.15
In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.

4.16
Credit / debit card withdrawals are processed to the card(s) that were originally used to deposit. Should a User have more than one registered credit/ debit card, the withdrawal will be processed to the primary credit/ debit card (i.e. the account from which you deposited the majority of funds within the last 6 months), assuming withdrawals to this card are possible (e.g. in the case of MasterCard, withdrawals are not possible).

4.17
Withdrawals to credit/ debit cards usually take between 3 to 5 working days.

4.18
The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for your security.

4.19
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:

• acting other than on your own behalf or otherwise in conjuction with others;
• engaging in illegal or fraudulent activity; or
• breaching any of these Terms and Conditions.

4.20
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider. The procedures, terms and conditions, availability, fees and processing time for deposits/withdrawals may vary depending on the relevant Financial Institution or Payment Solution Provider. For further information please see here.

4.21
Users should be aware of the general conditions that apply to the use of an E-PRO E-voucher.

E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet.

E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.

E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".

An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE
If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet

5. Complaints and Dispute Resolution

5.1
If you have any complaint, you can email customer support on support@verajohn.com or call the numbers below:
Malta: + 356 277 80428

5.2
Our customer support team will attempt to handle a complaint as soon as is reasonably possible. If the support team cannot resolve the complaint, they will escalate it to management for solution. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints@verajohn.com. Dumarca will resolve any complaint promptly within ten (10) days from when the complaint is received by Dumarca, and the decision taken will be communicated by email. If more time is required to respond to the complaint, we may extend the period by a further 10 days and will notify you accordingly.

5.3
Complaints should first be raised with our Customer Services team. If you are not satisfied with the outcome, you may refer your complaint to an Alternative Dispute Resolution Body (ADR).
If the dispute relates to an amount of up to € 5,000 you may contact MADRE arbitration services, free of charge, on madre-online.eu/file-a-claim/. The following ADR procedure specific rules shall apply in this case madre-online.eu/about-us/rules-of-procedure/. The decision shall be binding.
If the dispute relates to an amount above € 5,001, you may contact Ecogra, free of charge, on ecogra.org/ata/dispute.php. The decision shall not be binding.

5.4
If you have a complaint regarding any aspect of the provision of our gaming service whereby you believe it is unlawful, or conducted in a manner which is not safe, fair or transparent, you have the right to raise such a complaint with the Player Support Unit established by the MGA;
Online Form: www.mga.org.mt/support/online-gaming-support/
E-mail : support.mga@mga.org.mt
Address: Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Tel: +356 2546 9000

5.5 Alternatively; if you reside within the EU; you can raise your complaint to the Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.

5.6
Making use of an ADR entity service does not restrict your right to bring proceedings against Dumarca in any court of competent jurisdiction.

6. Responsible Gambling

6.1
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits section of your account, or by contacting Customer Services. In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested. Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group. Please note that the self-exclusion will not apply to any websites not listed within our group, as these companies are not members of our group.

6.2
When you self-exclude, we will attempt to return your withdrawable funds to you. If, after a reasonable period, we are not able to return your withdrawable funds (because, for example, we are not able to contact you), we may donate the relevant amount to a charity of our choice.

6.3
It is not possible for us to override or remove any self-exclusion period once set.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.

6.4
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted. Any request to remove any definite self-exclusion after the specified period has expired will be subject to a twenty-four hour cooling off period, after which your account will be re-activated. Any request to lift an indefinite self-exclusion will be subject to a seven-day cooling off period. If you wish to extend the self-exclusion, you can do so by contacting Customer Support.

6.5
We will remove your name and details from any marketing databases we have once your self-exclusion has been implemented. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing materials being stopped. Self-excluding from our Website will not affect your marketing preferences with third parties, including advertising from other third-party affiliates, over which we have no control. We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-excluding from any other online gaming operators with which you hold an account.

6.6
Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on the Website. You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion. Any accounts found to be in use of a self-exclusion agreement will be closed as soon as such use is discovered.

6.7
We shall have no responsibility or liability to you or any third party for any gambling activity that takes places (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.

6.8
Time-Out
You may temporarily take a break from gambling on the Website (twenty four (24) hours minimum). You can do so online by visiting the Limits section of your account, under 'Close my Account'. On confirming the Time-Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.

6.9
Limits
You may at your discretion choose to set limits on your account. You may:

- Deposits; set a limit on the amount you may deposit within a specified period of time; and/or
- Session: set a limit for an active session in order to better manage the time you spend gambling; and/or
- Losses: set a limit for how much can be lost from your account of deposited funds (i.e. winnings subtracted from the amount spent) for a given period.

Limits set on your account are not extended to any other account you may hold with Dumarca. It is your responsibility to apply limits/exclusions required across all your accounts. You will have the option to apply limits to all websites operated by members of our group, to extend your limits please contact us. 7. Account closure

7.1
You may close your account at any time by contacting Customer Services on support@verajohn.com or online by visiting the Limits section of your account. Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail. You remain responsible for any activity on your account between the time of your request and the closure of the account.

7.2
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:

(i) cheating (including counting cards or exploiting a game or game fault); and/or
(ii) colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using "bots" or similar software, or manipulating software); and/or
(iii) fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
(iv) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games,

then we may conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account. We may also close your account in the following circumstances:

(v) you do not pass the verification or source of funds checks to our reasonable satisfaction;
(vi) we reasonably believe that you are underage; or
(vii) you have provided false or misleading information to us.
It is unlawful to deposit funds from ill-gotten means. All transactions are monitored in order to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.
We may provide your personal information to a third party investigating your activity or account (as set out in our Privacy Policy).

7.3
Dumarca may restrict, block or close your account and withhold funds if so required by applicable law.

8. Specific Rules for games

8.1
Winnings and account balances in the 'Play for Fun' mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.

8.2
Every User determines the value of their stakes, in accordance with the limits of each casino game. It is your responsibility to make sure that all details of the gambling transaction are correct.

8.3
The maximum win for any wager or game-play transaction on any individual account shall, in relation to each of the casino games offered by Dumarca, be no greater than €1,000,000 (one million Euros) or the equivalent amount in your currency of choice. The foregoing win limit shall not apply to any progressive jackpots offered on the website.

8.4
The Website operates with a Random Number Generator (RNG), which guarantees a randomised outcome for each game and the integrity of the product and games. The RNGs has been tested and verified for randomness by approved independent third parties. Both the ‘Play for Fun’ and ‘Play for Real’ modes use exactly the same Random Number Generator.

8.5
Dumarca Gaming Limited offers the user the possibility to chat in virtual chat rooms. The purpose of these chat rooms is to provide entertainment and communication amongst users of the games. The User may only use the chat function in a manner that would be appropriate in a face-to-face conversation.

8.6
All conversations using the chat feature are recorded and stored.

8.7
The company reserves the right to remove chat rooms.

8.8
Collusion through the use of the chat feature or separate chat is prohibited.

8.9
Additional specific game rules can be accessed either through the games themselves or through the Game Rules page.

9. Limitation of Liability

9.1
You enter the Website, and participate in the games, at your own risk. The Website and the games are provided without any guarantees, conditions or warranties as to their accuracy, whether express or implied.

9.2
We, our directors, employees, partners, service providers:

(i) do not promise that the Website or the games are fit for their purpose;
(ii) do not promise that the Website or the games are free from errors; and
(iii) do not promise that the Website or the games will be accessible without interruptions.

9.3
If we do not comply with these Terms and Conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of that non-compliance, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We will not be in breach of these Terms and Conditions, nor be liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions, if such delay or failure results from: (i) your breach of these Terms and Conditions; or (ii) events, circumstances or causes beyond our reasonable control.

9.4
Nothing in these Terms and Conditions affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable laws.

9.5
You should use this Website for domestic use only. If you use the Website for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.6
Dumarca reserves the right to make the Website and/or certain games temporarily unavailable at its own discretion and without giving prior notice to Users. Dumarca will not be liable for any loss that User may incur as a result of such unavailability. Dumarca will aim to restore the service as soon as reasonably possible.

9.7
Subject to the paragraphs above, and other than in relation to the payment of winnings lawfully won, our liability to you under these Terms and Conditions shall not exceed:

• in the case of any liability which relates to a specific gambling transaction, the amount of the stake wagered; or
• in the case of any other matters, an aggregate of 2,000 thousand Euros.

10. Technical errors

10.1
Dumarca will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason a User becomes dissatisfied with any of the services provided by Dumarca, the User may contact Dumarca immediately and notify us of the issue.

10.2
Dumarca cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can. If you experience a fault in the service provided, please report it to us immediately.

10.3
In the event of a system malfunctions or errors, Dumarca shall have the right to void all wagers and return the original stake to you. Dumarca does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet.

10.4
In the event of any interrupted, aborted or miscarried games for any reason whatsoever, all Users' transactions shall be accurately recorded on Dumarca's system. Any "unfinished game rounds" are restored when returning to the game. "Finished game rounds" are not restored, but results can easily be retrieved by contacting our Customer Services team.

11. Other provisions

11.1
All intellectual property rights ("IP Rights") in the Website belong exclusively to Dumarca or a third party software provider company. Your use of the Website does not give you ownership of any intellectual property rights on the Website or in the software. IP Rights includes any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, database rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights (and any licenses in connection with any of the same), whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.

11.2
These Terms and Conditions are available in a number of languages for information purposes and ease of access. From a legal perspective, the English language version of these Terms and Conditions will prevail over any other language version made available.

11.3
We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions where any such delay or failures results from major incidents, events or causes beyond our reasonable control. This includes any strike, political crisis, war, natural catastrophe and saturation of the telecommunication networks.

11.4
If any provision of these Terms and Conditions is held by any competent authority to be invalid, illegal, void, unreasonable or unenforceable, that provision shall be severed from these Terms and Conditions and all other provisions including the remainder of the provision in question (if applicable) shall remain in full force and unaffected by such severance.

11.5
We may assign or otherwise lawfully transfer any or all of our rights and obligations under these Terms and Conditions.

11.6
These Terms and Conditions apply to you individually and you shall not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms and Conditions.

11.7
These Terms and Conditions, including any additional terms or rules expressly referred to in them, constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous agreement, understanding or arrangement between you and us, whether electronic, oral or written, between you and us with respect to the Website.

11.8
These Terms and Conditions and any matters relating hereto shall be governed by, and construed in accordance with Maltese law. You irrevocably agree that, subject as provided below, the courts of Malta shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these Terms and Conditions and any matter arising therefrom. Nothing in this clause shall limit the right of Dumarca to take proceedings against you in any other court of competent jurisdiction to the extent permitted by the law of such other jurisdiction. This choice of law provision is without prejudice to the rights that may be granted to you as a consumer under mandatory provisions of European Union Law.

1. General

1.1
This website, Vera&John, (the "Website") is operated by Dumarca Gaming Limited ("we", "us" or "Dumarca"), a company registered under the laws of Malta (registration number: C50898) whose registered office is at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.

1.2
Dumarca is authorised and regulated by:

a. Spelinspektionen, license no. 18Li7410, issued by the Swedish Gaming Authority and valid until December 31st, 2023,
b. the Gambling Commission of Great Britain, remote operating licence number 039408, in respect of services offered to residents of the United Kingdom; and
c. the Malta Gaming Authority under licence number MGA/B2C/169/2009, in respect of services offered to all other customers, through which the game types are listed within the MGA dynamic seal.

1.3
These terms and conditions (the "Terms and Conditions") govern access to, and use of, the Website, and constitute a legally binding contract between Dumarca and you as the registering player ("you" or "User"). By accessing and using the Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.

1.4
These Terms and Conditions are subcategorised for ease of reference and transparency. It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.

1.5
These Terms and Conditions include and incorporate a number of additional terms, as follows:

• Any rules for a game you choose to participate in ("Rules");
• Our promotional terms, which apply to specific promotions or offers from time to time ("Promotional Terms"); and
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us.

1.6
In the event of a conflict between these Terms and Conditions and any of the Rules, the Promotional Terms and/or the Privacy Policy, the provisions of, as applicable, the Rules, the Promotional Terms and/or the Privacy Policy shall (to that extent only) prevail.

1.7
We may update these Terms and Conditions from time to time. Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, whereby you will be required to accept the revised Terms and Conditions to continue playing on the Website the next time you log in to your account.
If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance. We may make minor changes to these Terms and Conditions from time to time, and advise you to review these Terms and Conditions regularly, together with the specific Rules for each game you choose to play, in order to remain up to date with any changes. You can easily identify whether these Terms and Conditions have changed by referring to the version number and date of the current Terms and Conditions stated at the top of this page.

2. Account opening and verification checks

2.1
To open an account on the Website, the User must register personally. You must be of legal age (18 years of age or older if required in the jurisdiction where you live) to open and make use of an account with us. You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us. If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned (less any winnings already paid out).

2.2
It is your responsibility to determine the legal status of internet gambling in your jurisdiction and act accordingly. The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website. You must not mask, disguise, anonymise or hide your IP (i.e. by using a VPN) while accessing the Website. Dumarca accepts no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this clause of the Terms and Conditions. Users who are resident in Malaysia, China, Hong Kong or the U.S are not allowed to open an account. We do not permit accounts to be opened by, or used from, Users based in certain jurisdictions (including the U.S). The list of jurisdictions is determined by the legality of online gambling within the relevant countries, and may be changed by us from time to time. In addition, some of our games may only be accessed and played in certain jurisdictions.

2.3
You must submit your correct personal information during registration, including your full name, home address, date of birth, e-mail address, telephone number, and relevant payment information. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date.

2.4
By accepting these Terms and Conditions, you agree that we are entitled to carry out any identity, credit or other verification checks that we may reasonably require and/or are required of us under applicable laws and regulations or by regulatory authorities. We may supply the information you give us to authorised credit reference agencies, identity verification services and/or fraud prevention agencies to confirm your identity. We may also carry out telephone verification with you. Such information will be processed in accordance with our Privacy Policy.

2.5
You agree to provide us with any information we request to assist with our verification checks, and we reserve the right to request documents to verify the following: (i) your identity, such as a valid photographic ID (e.g. a copy of your National Identity Card, Passport or Driving Licence); (ii) your residential address (e.g. copies of bank statements and/or utility bills dated within the last three months); and (iii) proof of ownership/authorisation to use a certain payment method (e.g. a screenshot of the account (i.e. Neteller) that corresponds to the payment method). We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. Dumarca reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction, and to the standard required of us under applicable laws and regulations. Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within thirty (30) calendar days from our first request for documents.

2.6
Until such time as any verification checks have been adequately concluded, any withdrawal request that you make will be pending. Once we have verified your identity, the withdrawal will be actioned. If your account has been restricted for not providing age verification information only, you may withdraw any remaining funds (excluding any winnings on your account) without providing such verification and your account will be closed.

2.7
We will comply with applicable data protection laws in respect of the personal information you supply to us, and we will only use your personal information in accordance with our Privacy Policy.

2.8
Dumarca may, at its own discretion, refuse to open an account for any individual. The company reserves the right to close a player account, but contractual obligations already made will be honoured.

3. Use of your account

3.1
You agree to abide by these Terms and Conditions at all times and, in particular, not to:

• use the Website other than for your own personal use, and not to act in the interests of any third party;
• utilise monies obtained from criminal or fraudulent activities;
• credit accounts with any payment method you are not authorised to use, which includes the use of corporate cards or business accounts;
• try to hack the Website or to alter its code in any way;
• adopt any criminal behaviour against Dumarca, its affiliates, and its other users; and/or
• choose a username which infringes our trademarks or company names, or which is abusive or offensive towards our other users.

3.2
You may only hold one account with the Website. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account(s) and return any withdrawable funds. If we have grounds to believe that one or more account(s) have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction(s) related to such conduct and close any or all of the account(s).

3.3
Dumarca accepts stakes in a number of different currencies. You must choose one currency as the default currency of your account.

3.4
User must keep their login details and password secret at all times. We will not be held liable for unauthorised access to your account if you do not safeguard this information. We are entitled to assume that all play on your account is from you.

3.5
You can at any time log in to your account and view your account history, including deposits, bonus credits, winnings, wagers and withdrawals. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.

3.6
You are not permitted to transfer, sell and/or acquire accounts to / from other Users. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.

3.7
If no transaction has been recorded on your account for twelve (12) consecutive months, your account will be deemed 'inactive'.

3.8
Dumarca shall, no less than thirty (30) days before the player's account is due to become inactive, contact you via email to inform you that your account is about to become inactive. If your account becomes 'inactive' and Dumarca is unable to contact you after making reasonable attempts to do so, we will charge a monthly five Euro (€5) administrative fee to your account. This fee will not be charged to an account which is deemed to be inactive following a self-exclusion request by the player. Once the self-exclusion period lapses, the inactivity fees may be charged if the player remains inactive after the lapse of the self-exclusion period.

3.9
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted. Fees on inactive accounts can bring your account balance to zero. The company reserves the right to use the inactivity fees to fund responsible gambling endeavours. Administrative fees shall only be refundable on presentation of proof of a health impediment during such inactive period.

4. Deposits & Withdrawals

4.1
In order to adhere to applicable laws and our regulatory requirements, you must only use debit or credit cards and other payment methods that are valid and that lawfully belong to you. We also prohibit any account funding from corporate cards or business accounts. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit(s) and we reserve the right to close your account.

In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.

4.2
We hold all customer funds separate from company funds in an accredited banking institution in line with gaming regulations, the bank has acknowledged that your funds are held solely for this purpose and:

a) it will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the aforementioned account/s; and
b) it will not combine the account/s with any other account in respect of any debt owed to it by Dumarca.

4.3
You should only deposit money into your account for the purposes of entering into a gambling transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.

4.4
We reserve the right to decline a gambling transaction if your account is restricted in our reasonable discretion. All gambling transactions are entered into at your own discretion.

4.5
No interest is payable on account balances, irrespective of the amount held in your account. Accordingly, you should not in any way treat Dumarca as a financial institution.

4.6
No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.

4.7
As required under our regulatory obligations, we may request more information about the source of any funds deposited by you. This could include copies of bank statements, pay slips and/or additional evidence of other source of funds, such as proof of sale of a property or proceeds of a will. If we request information on your source of funds, you must provide the information within 28 days.

4.8
If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us. Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.

4.9
If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca. If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca. In the event of an incorrect crediting, you should notify Dumarca immediately by email.

4.10
Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign. These bonus funds cannot be directly withdrawn/paid-out, but must be used for the placing of wagers on the Website. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion. Please refer to specific Promotional Terms.

4.11
Funds cannot be transferred from your account to the account of another User or vice versa.

4.12
In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. Dumarca reserve the right to impose a 30% processing fee if any circumstance authorised by them warrants a withdrawal before the full amount is wagered.

4.13
For deposits which amount to two-thousand euros (€2,000) or above, on a rolling period of one hundred and eighty (180) days, you will be required to provide us with a copy of your photographic ID (e.g. a valid passport or official identity card) confirming identity and age, and a utility bill and/or bank statement dated within the last three months, confirming place of residence.

4.14
Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately, MasterCard does not currently provide this functionality.

4.15
In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.

4.16
Credit / debit card withdrawals are processed to the card(s) that were originally used to deposit. Should a User have more than one registered credit/ debit card, the withdrawal will be processed to the primary credit/ debit card (i.e. the account from which you deposited the majority of funds within the last 6 months), assuming withdrawals to this card are possible (e.g. in the case of MasterCard, withdrawals are not possible).

4.17
Withdrawals to credit/ debit cards usually take between 3 to 5 working days.

4.18
The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for your security.

4.19
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:

• acting other than on your own behalf or otherwise in conjuction with others;
• engaging in illegal or fraudulent activity; or
• breaching any of these Terms and Conditions.

4.20
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider. The procedures, terms and conditions, availability, fees and processing time for deposits/withdrawals may vary depending on the relevant Financial Institution or Payment Solution Provider. For further information please see here.

4.21
Users should be aware of the general conditions that apply to the use of an E-PRO E-voucher.

E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet.

E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.

E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".

An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE
If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet

5. Complaints and Dispute Resolution

5.1
If you have any complaint, you can email customer support on support@verajohn.com or call the numbers below:
Malta: + 356 277 80428

5.2
Our customer support team will attempt to handle a complaint as soon as is reasonably possible. If the support team cannot resolve the complaint, they will escalate it to management for solution. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints@verajohn.com. Dumarca will resolve any complaint promptly within ten (10) days from when the complaint is received by Dumarca, and the decision taken will be communicated by email. If more time is required to respond to the complaint, we may extend the period by a further 10 days and will notify you accordingly.

5.3
Complaints should first be raised with our Customer Services team. If you are not satisfied with the outcome, you may refer your complaint to an Alternative Dispute Resolution Body (ADR).
If the dispute relates to an amount of up to € 5,000 you may contact MADRE arbitration services, free of charge, on madre-online.eu/file-a-claim/. The following ADR procedure specific rules shall apply in this case madre-online.eu/about-us/rules-of-procedure/. The decision shall be binding.
If the dispute relates to an amount above € 5,001, you may contact Ecogra, free of charge, on ecogra.org/ata/dispute.php. The decision shall not be binding.

5.4
If you have a complaint regarding any aspect of the provision of our gaming service whereby you believe it is unlawful, or conducted in a manner which is not safe, fair or transparent, you have the right to raise such a complaint with the Player Support Unit established by the MGA;
Online Form: www.mga.org.mt/support/online-gaming-support/
E-mail : support.mga@mga.org.mt
Address: Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Tel: +356 2546 9000

5.5 Alternatively; if you reside within the EU; you can raise your complaint to the Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.

5.6
Making use of an ADR entity service does not restrict your right to bring proceedings against Dumarca in any court of competent jurisdiction.

6. Responsible Gambling

6.1
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits section of your account, or by contacting Customer Services. In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested. Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group. Please note that the self-exclusion will not apply to any websites not listed within our group, as these companies are not members of our group.

6.2
When you self-exclude, we will attempt to return your withdrawable funds to you. If, after a reasonable period, we are not able to return your withdrawable funds (because, for example, we are not able to contact you), we may donate the relevant amount to a charity of our choice.

6.3
It is not possible for us to override or remove any self-exclusion period once set.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.

6.4
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted. Any request to remove any definite self-exclusion after the specified period has expired will be subject to a twenty-four hour cooling off period, after which your account will be re-activated. Any request to lift an indefinite self-exclusion will be subject to a seven-day cooling off period. If you wish to extend the self-exclusion, you can do so by contacting Customer Support.

6.5
We will remove your name and details from any marketing databases we have once your self-exclusion has been implemented. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing materials being stopped. Self-excluding from our Website will not affect your marketing preferences with third parties, including advertising from other third-party affiliates, over which we have no control. We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-excluding from any other online gaming operators with which you hold an account.

6.6
Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on the Website. You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion. Any accounts found to be in use of a self-exclusion agreement will be closed as soon as such use is discovered.

6.7
We shall have no responsibility or liability to you or any third party for any gambling activity that takes places (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.

6.8
Time-Out
You may temporarily take a break from gambling on the Website (twenty four (24) hours minimum). You can do so online by visiting the Limits section of your account, under 'Close my Account'. On confirming the Time-Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.

6.9
Limits
You may at your discretion choose to set limits on your account. You may:

- Deposits; set a limit on the amount you may deposit within a specified period of time; and/or
- Session: set a limit for an active session in order to better manage the time you spend gambling; and/or
- Losses: set a limit for how much can be lost from your account of deposited funds (i.e. winnings subtracted from the amount spent) for a given period.

Limits set on your account are not extended to any other account you may hold with Dumarca. It is your responsibility to apply limits/exclusions required across all your accounts. You will have the option to apply limits to all websites operated by members of our group, to extend your limits please contact us.

7. Account closure

7.1
You may close your account at any time by contacting Customer Services on support@verajohn.com or online by visiting the Limits section of your account. Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail. You remain responsible for any activity on your account between the time of your request and the closure of the account.

7.2
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:

(i) cheating (including counting cards or exploiting a game or game fault); and/or
(ii) colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using "bots" or similar software, or manipulating software); and/or
(iii) fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
(iv) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games,

then we may conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account. We may also close your account in the following circumstances:

(v) you do not pass the verification or source of funds checks to our reasonable satisfaction;
(vi) we reasonably believe that you are underage; or
(vii) you have provided false or misleading information to us.
It is unlawful to deposit funds from ill-gotten means. All transactions are monitored in order to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.
We may provide your personal information to a third party investigating your activity or account (as set out in our Privacy Policy).

7.3
Dumarca may restrict, block or close your account and withhold funds if so required by applicable law.

8. Specific Rules for games

8.1
Winnings and account balances in the 'Play for Fun' mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.

8.2
Every User determines the value of their stakes, in accordance with the limits of each casino game. It is your responsibility to make sure that all details of the gambling transaction are correct.

8.3
The maximum win for any wager or game-play transaction on any individual account shall, in relation to each of the casino games offered by Dumarca, be no greater than €1,000,000 (one million Euros) or the equivalent amount in your currency of choice. The foregoing win limit shall not apply to any progressive jackpots offered on the website.

8.4
The Website operates with a Random Number Generator (RNG), which guarantees a randomised outcome for each game and the integrity of the product and games. The RNGs has been tested and verified for randomness by approved independent third parties. Both the ‘Play for Fun’ and ‘Play for Real’ modes use exactly the same Random Number Generator.

8.5
Dumarca Gaming Limited offers the user the possibility to chat in virtual chat rooms. The purpose of these chat rooms is to provide entertainment and communication amongst users of the games. The User may only use the chat function in a manner that would be appropriate in a face-to-face conversation.

8.6
All conversations using the chat feature are recorded and stored.

8.7
The company reserves the right to remove chat rooms.

8.8
Collusion through the use of the chat feature or separate chat is prohibited.

8.9
Additional specific game rules can be accessed either through the games themselves or through the Game Rules page.

9. Limitation of Liability

9.1
You enter the Website, and participate in the games, at your own risk. The Website and the games are provided without any guarantees, conditions or warranties as to their accuracy, whether express or implied.

9.2
We, our directors, employees, partners, service providers:

(i) do not promise that the Website or the games are fit for their purpose;
(ii) do not promise that the Website or the games are free from errors; and
(iii) do not promise that the Website or the games will be accessible without interruptions.

9.3
If we do not comply with these Terms and Conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of that non-compliance, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We will not be in breach of these Terms and Conditions, nor be liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions, if such delay or failure results from: (i) your breach of these Terms and Conditions; or (ii) events, circumstances or causes beyond our reasonable control.

9.4
Nothing in these Terms and Conditions affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable laws.

9.5
You should use this Website for domestic use only. If you use the Website for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.6
Dumarca reserves the right to make the Website and/or certain games temporarily unavailable at its own discretion and without giving prior notice to Users. Dumarca will not be liable for any loss that User may incur as a result of such unavailability. Dumarca will aim to restore the service as soon as reasonably possible.

9.7
Subject to the paragraphs above, and other than in relation to the payment of winnings lawfully won, our liability to you under these Terms and Conditions shall not exceed:

• in the case of any liability which relates to a specific gambling transaction, the amount of the stake wagered; or
• in the case of any other matters, an aggregate of 2,000 thousand Euros.

10. Technical errors

10.1
Dumarca will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason a User becomes dissatisfied with any of the services provided by Dumarca, the User may contact Dumarca immediately and notify us of the issue.

10.2
Dumarca cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can. If you experience a fault in the service provided, please report it to us immediately.

10.3
In the event of a system malfunctions or errors, Dumarca shall have the right to void all wagers and return the original stake to you. Dumarca does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet.

10.4
In the event of any interrupted, aborted or miscarried games for any reason whatsoever, all Users' transactions shall be accurately recorded on Dumarca's system. Any "unfinished game rounds" are restored when returning to the game. "Finished game rounds" are not restored, but results can easily be retrieved by contacting our Customer Services team.

11. Other provisions

11.1
All intellectual property rights ("IP Rights") in the Website belong exclusively to Dumarca or a third party software provider company. Your use of the Website does not give you ownership of any intellectual property rights on the Website or in the software. IP Rights includes any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, database rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights (and any licenses in connection with any of the same), whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.

11.2
These Terms and Conditions are available in a number of languages for information purposes and ease of access. From a legal perspective, the English language version of these Terms and Conditions will prevail over any other language version made available.

11.3
We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions where any such delay or failures results from major incidents, events or causes beyond our reasonable control. This includes any strike, political crisis, war, natural catastrophe and saturation of the telecommunication networks.

11.4
If any provision of these Terms and Conditions is held by any competent authority to be invalid, illegal, void, unreasonable or unenforceable, that provision shall be severed from these Terms and Conditions and all other provisions including the remainder of the provision in question (if applicable) shall remain in full force and unaffected by such severance.

11.5
We may assign or otherwise lawfully transfer any or all of our rights and obligations under these Terms and Conditions.

11.6
These Terms and Conditions apply to you individually and you shall not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms and Conditions.

11.7
These Terms and Conditions, including any additional terms or rules expressly referred to in them, constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous agreement, understanding or arrangement between you and us, whether electronic, oral or written, between you and us with respect to the Website.

11.8
These Terms and Conditions and any matters relating hereto shall be governed by, and construed in accordance with Maltese law. You irrevocably agree that, subject as provided below, the courts of Malta shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these Terms and Conditions and any matter arising therefrom. Nothing in this clause shall limit the right of Dumarca to take proceedings against you in any other court of competent jurisdiction to the extent permitted by the law of such other jurisdiction. This choice of law provision is without prejudice to the rights that may be granted to you as a consumer under mandatory provisions of European Union Law.

Updated Privacy Policy

Vera&John want to let you know that we have updated our Privacy Policy in light of new data protection laws, which will become effective on Friday 25th May 2018. Check it out below:

Version 3.0 Date: 24.05.18

Dumarca Gaming Limited ("we", "us", "our") is committed to protecting the privacy of any personal data that you provide to us or that we collect about you ("Personal Information"). Personal Information is information which identifies you and/or which relates to you, and may include your name, address, date of birth, payment card details, gaming history, account details, and any other information that we hold about you. We are a controller (also known as a "data controller") in respect of your Personal Information. Controller is a legal term and means that we are responsible for determining the purposes for which your Personal Information is processed.

We will ensure that your Personal Information is processed in compliance with data protection laws and regulations in the countries where we operate. Accordingly, we have set out in this Privacy Policy how we use your Personal Information.

We may update this Privacy Policy from time to time, and therefore recommend that you review this Privacy Policy regularly. Where we make any material changes to this Privacy Policy, we will notify you that changes have been made.

About us

We are part of the Jackpotjoy group of companies, which is headed by JPJ Group plc. Our group owns and/or operates a number of great gambling brands, such as Jackpotjoy; Starspins; Jackpot Happy; Vera&John; InterCasino. You can find a full list of our gambling brands
here (https://www.verajohn.com/about/whoweare). Our Group includes companies such as Jackpotjoy Operations Ltd and Jet Management Group Ltd.

How we collect your Personal Information

So that we can operate our websites and mobile applications, you will be asked to provide your Personal Information for the purposes of registering and opening an account with us. You are under no obligation to provide Personal Information to us. However, certain Personal Information is essential in order for us to provide you with our services (for example, enabling you to play the games on the website) and you might not be able to obtain certain services if you choose to withhold information we have requested that is required for those services.
We also collect information about the transactions you make, including details of payment cards used. We may collect Personal Information through surveys which we, or companies engaged by us for such purpose, undertake. In addition, we collect information about your use of our websites, mobile applications and services. We will also collect other information necessary for us to process your Personal Information for the purposes set out in this Privacy Policy.

If you provide your name, address or any other Personal Information on the public area of our websites, we will process this Personal Information also.

We may also collect Personal Information from third party service providers, such as fraud prevention companies.

Finally, we also use "cookies" which may collect certain information about you, such as your devices' IP addresses, which constitutes Personal Information. You can learn more about the cookies we use in the 'Cookies' section below.

How will we use your Personal Information?

In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so. In respect of your Personal Information, these bases are: (i) where it is necessary to provide services to you under the performance of the contract we have with you; (ii) where we are required to do so in accordance with legal or regulatory obligations; (iii) where such processing is in the public interest; (iv) where you have given your consent; and, (v) where it is in our legitimate interests to process your Personal Information, provided that none of these prejudice your own rights, freedoms and interests.

The following are a list of the purposes for which we process your Personal Information, and the lawful basis on which we carry out such processing:

To provide you with our services (including to allow you to play our games)

Necessary for the performance of a contract

To receive and respond to your communications and requests

Necessary for the performance of a contract where such communication relates specifically to our services, otherwise consent or legitimate interests

To notify you about updates to our websites, mobile applications and services

Necessary for the performance of a contract or legitimate interests

To ensure that we are able to fulfil our regulatory obligations regarding your use of our services, including by verifying the accuracy of any information you provide us and by verifying your age (which may involve us disclosing your Personal Information to third parties or supplementing your Personal Information with information received from third parties (such as credit reference agencies)

To identify and disclose any suspected unlawful, fraudulent, or other improper activity connected with our websites, mobile applications and services (including money laundering)

Necessary to comply with a legal or regulatory obligation

To prevent or detect unlawful acts or protecting members of the public against dishonesty, malpractice or other seriously improper conduct

Necessary to comply with a legal or regulatory obligation or necessary for reasons of substantial public interest

To carry out market research campaigns so that we can better understand the products and services that our customers most enjoy

Legitimate interests

To analyse how you and other players use our websites, mobile applications and services and respond to promotions and adverts, in order to identify relevant patterns and business insights, so that we can improve our products and services and provide tailored offers and recommendations

Legitimate interests

To build up your personal profile in order to gain a better understanding of your interests in our products and services, to make recommendations for games and other gaming websites owned by group (https://www.verajohn.com/about/whoweare) that are relevant to you, and to improve the gaming products and services offered by other companies in our group

Legitimate interests

If you use other websites that are owned by us or by other companies in our group, to match your account details across those websites in order to build up your personal profile and gain a better understanding of your interests in our Group's products and services and to provide you with tailored recommendations

Legitimate interests

If you use other websites that are owned by us or by other companies in our group, to match your account details across those websites in order to prevent abuse of our services

Legitimate interests

To send you offers and promotions relating to our services or the services of other members of our group that you may be interested in, provided that you have given your consent (and as more particularly described in the "Marketing" section below)

Consent

To send you offers about our other brands, provided that you have given your consent (and as more particularly described in the"Marketing" section below)

Consent

To provide you with ads on social media sites, except where you have requested not to receive such ads via your social media account

Legitimate interest

To support any other purpose necessary for performance of our contractual obligations or specifically stated at the time at which you provided your Personal Information

Necessary for the performance of a contract

To record telephone calls to and from, and live chats with, our customer services representatives for training so that we improve our customer services and also for security and identification purposes

Legitimate interests in respect of training, and necessary for a legal or regulatory obligation in respect of security and identification

To prevent you from using our websites, mobile applications and services if you have requested that we do so

Necessary to comply with a legal or regulatory obligation

To comply with any deposit, spend or loss limits that you have set

Necessary to comply with a legal or regulatory obligation

To use your name, image, username or location in publicity and marketing, but only where you have provided your express and informed consent for us to do so

Consent

Cookies: those that are necessary for the operation of our websites and mobile applications, including allowing you to interact with our websites and mobile applications and to recall selections as you move between pages

Necessary for the performance of the contract

Cookies: those that analyse your use of our websites and monitor our web audience so we can continue to analyse and improve our website and services, and those that populate certain content on our website in line with your usage so we can better tailor our website to our customers

Legitimate interest

Cookies: Those that track your journey to and from our website so we can understand how customers come to and from our website and give effect to any commercial arrangements

Legitimate interest

Cookies: Those that are necessary for regulatory compliance, including identifying multiple accounts, false logins or potential fraud

Necessary to comply with a legal or regulatory obligation

Cookies: those that are used for third party marketing

Consent

Disclosing your Personal Information

Your Personal Information may, for the purposes described above, be disclosed by us to any companies which are part of our group, and processed by such companies in accordance with this Privacy Policy.

We may also disclose your Personal Information to processors to provide services on our behalf. Such processors will only process your Personal Information in accordance with this Privacy Policy, and we will have a contract in place with each such processor to ensure your Personal Information is kept secure.

We may also disclose your Personal Information in the following circumstances:

• where required by applicable law or regulation to a governmental, regulatory or enforcement authority;
• in order to defend ourselves legally and/or in relation to legal proceedings; and
• if we undertake a group restructuring, and transfer the operation of this website to another member of our group;
• if we choose to outsource the operation of this website to a third party service provider; and/or
• whilst negotiating a takeover, sale, purchase or merger, financing, investment, restructuring or other proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets, and pursuant to the same.

Transferring your Personal Information outside of the EEA

We do not transfer your Personal Information outside the European Economic Area ("EEA"). If we did transfer your Personal Information outside the EEA, we will take all reasonable steps to ensure that adequate measures are in place to keep your Personal Information as secure as it is within the EEA, and in accordance with this Privacy Policy.

Security

We have implemented extensive technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We are monitored and reviewed by the regulatory authorities in the jurisdictions where we have gaming licences. Security measures include, but are not limited to, digital and physical perimeter protection, asset management, access control and operational security controls. While we will use all reasonable endeavours to keep your Personal Information safe and secure at all times, you should note that security can never be guaranteed and we may not be liable to you unless your security is compromised due to our negligence.

Marketing

We may engage the services of third party service providers and members of our Group to provide you with certain marketing services. We take steps to ensure that arrangements with these parties protect your privacy by ensuring that these parties comply strictly with our instructions when they are processing your Personal Information.

Marketing communications about the website

As a user of our website, you can tell us whether or not you wish to be contacted for marketing purposes and, if so, how we can contact you.

We may use your Personal Information to offer you personalised experiences on our website. We may deliver from time to time personalised content by using cookies to understand your behaviour and online preferences. To understand how cookies are used, please see the table above and the 'Cookies' section below.

Marketing communications about the website may contain details about:

• new games, jackpots and promotions available to you on our website;
• our loyalty programme (e.g. VIP), your rewards and promotional pay-outs on our website; and
• other promotional information about our website.

You can choose to opt-in to receive marketing communications from us about the website via the following channels:

• email marketing: when you opt-in on the website to receive marketing communications by email;
• SMS marketing: when you opt-in on the website to receive marketing communications by SMS;
• Phone Marketing: when you opt-in on the website to receive marketing communications by telephone;
• Post marketing: when you provide your contact details and have not opted-out from receiving marketing communications by post; and
• Push notifications: when you have installed our app on your device and enable push notifications in your device settings.

You can opt-out from receiving marketing communications from us about the website at any time by following the instructions below:

• Email marketing: to opt-out from emails, use the unsubscribe link provided within any email you receive or manage your preferences in your account;
• SMS Marketing: to opt-out from SMS, you can use the STOP code provided in any SMS you receive or manage your preferences in your account;
• Phone Marketing: to opt-out from being contacted by telephone for marketing purposes, you can manage your preferences in your account;
• Post Marketing: to opt-out from receiving mail marketing, you can manage your preferences in your account; and
• Push notifications: to opt-out from receiving push notifications, you can disable push notifications in your device settings.

When you choose to opt-out from email, SMS or phone marketing channels about the website, you will stop receiving marketing communications within 72 hours.

When you decide to opt-out from receiving post marketing about the website, please be aware it may take up to 28 days for your request to take effect.

Marketing communications about the other great gaming websites in our group

You can choose to opt-in to receive marketing communications from us about the other great gaming websites owned by companies in our group(https://www.verajohn.com/about/whoweare). These include other websites owned by us, and websites owned by Jackpotjoy Operations Ltd and Jet Management Group Limited. Don't worry, unless you register directly with those other gaming websites, they will not be able to send you marketing messages directly, and we will remain in control of whether marketing messages are sent to you. To the extent any members of our group are engaged by us to process your Personal Information on our behalf, we will ensure that these sister companies comply strictly with our instructions regarding such processing.

You can always change your contact preferences in the Account Settings section of Vera&John.

Social Media Marketing

We may also use information you provide to us to show you relevant advertising and personalised content about our group's gaming websites on certain third party social media platforms (“Social Media Sites”) made available to us through those services (e.g. Facebook, Twitter). We do not control the way these Social Media Sites operate and collect your information, and you should read their respective privacy policies to understand how they use your personal information.

If you are a Facebook user, we may periodically use the Facebook Ads services to provide you with personalised content about our gaming websites. When you are logged into your Facebook account, we may provide you with personalised content. To provide this personalised content, Facebook may be sharing information with us that you have chosen to make available pursuant to your Facebook settings. You can read more information about how Facebook uses your information in their privacy policy. We may also show you personalised and targeted advertisements on your Facebook account. If you no longer want to receive personalised and targeted advertisements from us on Facebook, you can manage your advertising preferences and decide what you want or do not want to see by using the settings in your Facebook account. You can read more details about how to manage your ad preferences on Facebook here.

Cookies

Cookies are simple text files stored in your web browser that enable us to recognise you when you visit our website. Cookies are essential for running certain parts of our Website and we also use them to make your experience more personal and tailored to you.

Cookies collect some personal information about you when you visit our website. Different Cookies collect different personal data.

You can manage your Cookie preferences through your device’s browser settings: details of how to do this are set out in the section below. In order to help you make an informed decision about your Cookie preferences we have set out each type of cookie we use, what each does and what your experience may be like if you disable them.

Strictly Necessary Cookies

What are they?

These cookies are essential required to make our website work,work; they enable you to navigate our website and also enable us to deliver content you play on in a way that works for your device.

What data do they collect?

These cookies collect details such as your user name, password, and browser settings.

What happens if I disable these cookies?

If your disable these cookies the website may not work correctly and not all some of the content may not be displayed on your device.

Analytical cookies

What are they?

These cookies collect information on how you use our website and how the website performs. These cookies tell us how many players visit our website, which games they play on and any website errors players might encounter. These cookies provide us with aggregated statistics which we use to help us test and improve the performance of our website which in turn means we can provide you with a better experience.

What data do they collect?

We use third- party cookies to collect players’ data such as IP addresses, user IDs, location, device, browser, and frequency of visits. The third- party provides us with the data in an anonymised and aggregated form, which we then use to improve our service. Please note, this data is not accessible on an individual level by us, i.e. we can only access the anonymised aggregated data.

What happens if I disable these cookies?

You will still be able to visit and play on our site.

Marketing and advertising cookies

What are they?

These cookies are used to tailor the adverts that you see. By using these cookies we can ensure that any adverts you see are relevant to you, limit the number of times you see a particular given advertisement, and measure the effectiveness of our advertising.

We share some of the information that the cookies collect with third parties we use for advertising services.

What data do they collect?

We use third -party cookies to collect players’ data such as IP addresses, user IDs, location, device, browser and frequency of visits. The third-party aggregates this data and then provides us with anonymised information on the players who play on our website, which we use in shaping our marketing campaigns.Please note, this data is not accessible on an individual level by us, i.e. we can only access the anonymised aggregated data.

What happens if I disable these cookies?

You will still be able to use all the great features of our website but the adverts you see will not be tailored to you.

Behavioural advertising cookies

What are they?

We use third- party cookies to collect information about your browsing activity in general. The third parties then use this information to show you online adverts based on your browsing interests.

What data do they collect?

The third parties will collect data from analytical, performance and, or behavioural cookies (discussed above) that they put on your system with our permission. Please note that no personal data is collected, no third party is able to associate the cookie with any player’s name, address or other personal information.

What happens if I disable these cookies?

You will still be able to use and enjoy the features of our website and you will still be presented with advertising, but it is unlikely to be relevant to you.

What third party cookies are used to collect my data?

As discussed above we sometimes use third party cookies to collect your data. These are set out below:

Third Party

Type of Cookie

Google Analytics

Analytical Cookies

Google Tag Manager

Analytical Cookies

Google DoubleClick

Marketing and Advertising Cookies

Google Optimise

Analytical Cookies

Google Search Console

Analytical Cookies

MediaMath

Behavioural Advertising Cookies

Google Ads

Marketing and Advertising Cookies

DataXu

Behavioural Advertising Cookies

Xtremepush

Marketing and Advertising Cookies

Facebook

Behavioural Advertising Cookies

Managing your cookie preferences

You can see your cookie preferences in your browser settings. You can choose which cookies you wish to enable and disable. Please see the instructional links below which explain how to do this on each of the popular browsers below.

• Internet Explorer
• Firefox
• Google Chrome
• Safari

If you access our website from your mobile phone, please search in your settings for “cookies” “and manage your preferences there. You can also find out more information on deleting or controlling cookies at www.AboutCookies.org and www.aboutads.info/choices.

Retention of your Personal Information

We will retain your Personal Information for the period necessary for us to provide you with our services and to comply with our legal and regulatory responsibilities. Accordingly, your Personal Information will be retained for a minimum of five years following the closure of your account (if applicable) or the last contact with us from you. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner. If you request that you should not be able to access our websites, mobile applications and services (i.e. self-exclude), we will retain this information for a minimum of seven years.

Updating Your Personal Information

You can update your Personal Information at any time via your account. We request that where your Personal Information changes you update your account as soon as possible.

Your Rights

You have the following rights in relation to your Personal Information:

• a right to access your Personal Information as held by us (also known as a subject access request);
• a right to receive certain Personal Information in machine-readable format;
• a right to have inaccurate Personal Information rectified;
• where we have specifically requested your consent to process your Personal Information and have no other lawful basis to process it, you have the right to withdraw this consent; and
• a right to have certain Personal Information erased where it is no longer necessary for us to process it, where you have withdrawn your consent pursuant to the paragraph above, where you have objected pursuant to the paragraph below, where your Personal Information has been unlawfully processed, or where erasing your Personal Information is required in accordance with a legal obligation;
• a right to object to processing where our lawful basis for processing it is that it is in our legitimate interests, but please note that we may still process your Personal Information where there are other relevant lawful bases or where we have compelling grounds to continue processing your Personal Information in our interests which are not overridden by your rights, interests or freedoms;
• a right to request an explanation of the logic involved where we make decisions about you solely through automated means;
• a right to complain to your national data protection supervisory authority;
• a right to object to direct marketing, which can be done by opting-out of direct marketing either through your account or by opting out via the communication itself. You also have a right to object to any profiling to the extent that it relates to direct marketing only.

If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection supervisory authority.

If you would like to exercise any of your rights then you can do so by contacting us as described below. Please be aware that while we will try to accommodate any request you make in respect of your rights, they are not necessarily absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.

Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity. If we receive repeated requests, or have reason to believe requests are being made unreasonably, we reserve the right not to respond.

Contact Us

If you have any questions regarding our use of your Personal Information, or you would like to exercise any of your rights, please contact our DPO at DumarcaDataprotection@jpj.com