Lost all Account info

I've been a UO player since 99-00 and played for several years on and off and was thinking of returning again after 3 years, so my question is as i really do NOT want to start from scratch,
as i don't have my old email associated with my old account nor do i remember the password i'm pretty sure however i've got the username right , however nothing i do or am possible to do alows me to gain access to my password or reset it, i do have my old cd-key from way back, i was wondering if there is any way means of getting this fixed or is my account lost for ever??

I've been a UO player since 99-00 and played for several years on and off and was thinking of returning again after 3 years, so my question is as i really do NOT want to start from scratch,
as i don't have my old email associated with my old account nor do i remember the password i'm pretty sure however i've got the username right , however nothing i do or am possible to do alows me to gain access to my password or reset it, i do have my old cd-key from way back, i was wondering if there is any way means of getting this fixed or is my account lost for ever??

thx Konni.

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I'm pretty sure that if you retain the original CD key, billing address and credit card information, you should be able to get the account information back through Customer Support...at least that is what I have heard.

It's been about 5 years since I did this, but I called UO Customer Service and used my old ORIGINAL installation CD key code to have my password reset. Note that it must be the key code used to create the account.

I don't know what the CS phone number is, but good luck and welcome back!

http://support.ea.com/chat - your username is your UO account name prefixed with uo_ (like, uo_accountname). Log in, youre in a short queue (usually doesnt take more than a min) and then you can tell them your problem.

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