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About Us

F.A.Q.

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Troys Wrecker Service

Troy's Wrecker Service was established in 1989 in a two car garage in Shepherdsville, KY with one employee (Troy) and a 1972 Chevy Wrecker. From there Troy contracted with AAA where he towed for them from 1991 to 1997. In late 1997 he concentrated on towing for the general public, automotive shops, collision centers and Insurance companies. With a lot of hard work, perseverance and the attitude of "NEVER GIVE UP" Troy has service commitments from over 300 clients. Troy's has 13 employees, 9 state of the art trucks, 6 flatbeds, and 3 medium duty wreckers.
Troy's facility today is on a 7 acre tract with a fully secured storage lot and 2,400 sq ft. office space. With our 24 hour dispatch our staff is uniformed and well trained. We take pride in being courteous and respectful to our customers. If you are looking for a shorter ETA (estimated time arrival) call us now for prompt and professional service. Troy's Wrecker Service is the best choice for you and the ones you love.

"We Pick You Up When You're Down"

Commonly Asked Questions

Q: When I phone in for a tow, how long will it take?
A: Based on several conditions, we try and reach our customers within a 15-40 minute window. During peak times such as rush hour, those times may be on the longer side while non peak times typically are closer to 20-25 minutes.

Q: I drive a 4 wheel drive vehicle. Can any towing vehicle service me?
A: Your owners manual typically located in the glove box will outline the correct towing procedure. Most manufactures who produce 4 wheel drive vehicles recommend that they be towed with all 4 wheels off of the ground. This requires a flatbed towing vehicle. Our service fleet contains several towing vehicles of this type allowing us to service all sizes of 4 wheel drive vehicles.

Q: I need to move a fifth wheel travel trailer. Can you do this?
A: Our service fleet is equipped with the necessary safety equipment to handle most towing circumstances. In your case, we do have trucks capable of handling this exact requirement.

Q: Do you bill my towing insurance directly?
A: In some cases we are able to bill your insurance company directly. There are many however that do not allow for this. Within your insurance policy you will find the procedure outlined. Most companies require that towing benefits must be submitted and processed by the named insured. Check with your insurance agent for details.

Q: I have been told that my vehicle has been impounded. How do I get it back?
A: Releasing an impounded vehicle requires that you visit our office with a state issued drivers license that matched the vehicle registration. Additionally you will need to pay any towing/storage fees attached to your vehicle at the time of pickup.

Q: Can I pick a vehicle up for someone who is unable to show up in person?
A: We require proof of ownership which we can validate. This may include a notarized written document allowing us to release the vehicle into someone's care other than the owner.

Q: Can I have a vehicle towed that doesn't belong to me away from my business?
A: There are laws that require certain conditions apply before towing a vehicle which doesn't belong to you. If the vehicle in question is blocking your normal operations and your property is properly posted; then you may have the vehicle towed at the owner's expense. Please note that there are many circumstances that may prohibit you from acting. Please phone our office for additional information.

Q: There is a vehicle parked at my property can I have it removed?
A: In most situations a sign is not required on private residential property and you may have the vehicle towed.

Community Involvement

Troy's Wrecker Service, Inc. was established in 1989 in a two garage in Shepherdsville, KY with one employee, Troy Brown and one truck (1972 Chevy w/ a homemade hand clutch bed). From there Troy contracted to AAA and many shops in the Louisville area. Troy left AAA and now is one of the exclusive towing companies in the Louisville area. TWS has 6 trucks and 8 employees. Serving Louisville and the Southern Indiana area.

Job Opportunities

Troy's Wrecker Service is always looking for experienced and professional people. As the needs of our customers continue to increase, we need to fill positions to enable us to better serve them. Currently the listing of job opportunities are listed below. If you do not find any listings, we are currently fully staffed. We would welcome and appreciate a resume sent to our office for future job postings.

sample - Requires clean driving record. You must be able to drive several types of recovery vehicles, have great social skills, arrive onetime, be neat and organized.

At Troy's Wrecker Service, Inc. We welcome and appreciate feedback of all types. If you would like to share with us your comments, simply complete the form below and hit submit. You may also contact us about job positions, commercial services, etc. One of our staff members will respond promptly.

To obtain an impounded vehicle or to release a vehicle for insurance company pick up the following criteria must be adhered to for your protection as well as ours:

The registered owner of the vehicle must be present or a signed, notarized release form or POA document will be needed.

The current registration must be presented. You must provide proof of active insurance and have current plates on the vehicle.

A valid operator’s license must be presented. If a license is not available any government issued photo identification will suffice- passport, Stat issued I.D. Card, Military ID. If the registered owner doesn’t have a driver’s license a licensed driver will need to be present with their license to drive the vehicle off of our lot.

Pay all charges on vehicle with cash only. If your insurance company is picking up your vehicle arrangements will need to be made for payment & pick up.

Release times for vehicles are Monday-Friday, 9am to 4pm. Any vehicles being released after 4pm Monday thru Friday, on the weekends, or on holidays will require after hours release fee.

If the registered owner is not available to pick up the vehicle you may request our Vehicle release Form. Complete the form in its entirety along with the notary’s signature. You may hand-deliver the form to our office along with the other items listed above.

A law enforcement agency may have other criteria that must be met before the vehicle can be released. You will need to contact our office for that information before the vehicle can be released.

For any other type of release- such as repossession or using a power of attorney document, please contact our office at (502) 955-5955.