The Customer Journey Begins with User Adoption

For SaaS companies, user adoption can unlock new revenue growth opportunities for your business as well as higher retention rates.

Leverage Data to Improve Customer Experience

UserIQ provides richer and deeper product and customer analytics that help you identify areas of your onboarding process that need to be strengthened. With our visual data sets, you can view your entire customer base, including activity and usage trends along with engagement detail. Additionally, our predictive feature usage provides insight into how your product’s various features attribute to successful adoption.

Foster User Engagement

Delivering the right messages to each user in the right moment is key to driving adoption. Easily customizable in-app engagements allow you to connect with users as they interact with your product. Campaigns like onboarding launchers, guided tours, and tooltips, help orient users to new features and workflows.

Drive Alignment Between Customer Success & Product Management Teams

Our tools allow Customer Success and Product teams to focus on the “what” and “whys” when it comes to user experience. Not only can you see if users are adopting specific features, but the easy to read analytics also highlight churn indicators such as login activity and frequency.

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