field service GLOSSARY

Appointments

Appointments are sessions set up between the customer and the field technician to meet and solve issues on-site at a specific time that is convenient for both parties. Agents or Field service managers in Freshdesk can set up appointments for field teams in response to a customer service request.

We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings.