Recruiting and Retaining Call Center Employees

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Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.Each call has three components: technical, system, and customer service. The
three components as they relate to an individual call create a task. Each task is
the integration of one or more technical skills, one or more system skills, andanbsp;...

Title

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Recruiting and Retaining Call Center Employees

Author

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Natalie Petouhoff

Publisher

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American Society for Training and Development - 2006-01-01

ISBN-13

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