This is not true. Sellers who do not deliver the goods are made to issue a refund. Also, have you yet told us if you paid by PayPal or credit card? Did you pay outside the eBay system? If you did this, then this wasn't actually an eBay purchase and eBay has no responsibility to protect you in any way.

People don't see the problem you are describing because since we have used eBay for years, we understand that there are good protections for buyers.

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