Employment History

Oversee the operations of all the hotels managed by the company. Responsible for a variety of consulting and asset management assignments. Clients include major financial institutions, private companies, and individuals. The management company operates a diverse portfolio of hotels including resorts, commercial and economy lodging throughout the country and undertakes consulting assignments including management oversight, asset management, receivership services, and litigation support.

Oversaw the relationships between IHG’s New York City, Long Island & New Jersey franchise community, consisting primarily of upper-upscale and first class full service hotels, and IHG. Globally this is IHG’s largest revenue producing region. Coordinated the company’s internal resources to assist these hotels recover from Hurricane Sandy, the so-called super storm, resulting in the following year being their best year ever financially. With the support of our regional teams in sales, revenue management, brand services, quality assurance and other departments increased revenues, market share and guest satisfaction resulting in continually improving profits and asset value for the hotels’ owners. Recognized as the Major Market Director of the Year in 2013.

Consulting General Manager
Crowne Plaza Downtown – Norfolk, VA
2011

In less than six months, significantly turned this failing hotel around through reorganizing departments, replacing department heads where necessary, building a strong and cohesive sales department, implementing new service initiatives and managing the revenue and cost streams. Drove the sales effort to put four times the business on the books year over year. Dramatically increased participation in the community for additional exposure. Increased the Quality Evaluation Scores from well below the failing threshold to an average score of 93.6%. Increased the 12 month rolling Guest Satisfaction Scores from 69 to over 76 in less than six months. All of this resulted in a significant improvement in the hotel’s profitability.

Owner / Operator
Small Restaurant and Deli - Raleigh, NC
2009 - 2011

Purchased a failing small restaurant that had been a fixture in the Raleigh, NC community for 100 years with the intent of taking it from a loss to profit within four years. It only took 18 months and once the turnaround was completed and business profitable it was sold.

President
Five Points Hospitality – Fayetteville, NC
2008 - 2009

Assumed the leadership role in this family owned company with the goals of growing by obtaining third-party management contracts and developing additional hotels while reorganization of the management teams of the company’s two existing owned hotels. Increased revenues and profits of each hotel. Using the existing two hotels as a base developed policies and procedures suitable for the company as its size increased.

Assisted in the transformation of the AmeriSuites hotels in the southeast region to Hyatt’s new brand, Hyatt Place. Reorganized and improved the region by implementing effective multi-unit management practices and replacing under-performing General Managers and department heads at the property level. Assisted with coordinating the sale of five properties that were not scheduled to be converted due to building type or geographic location. Reorganized the Tampa Regional Office with the addition of a Regional Revenue Manager, replaced the Regional Vice President of Sales and further developed the regional staff into an effective management team. Supervised the development of strategies to improve revenues, increase efficiencies through better staff training and human resource management resulting dramatically improved profits.

Worked closely with the owners and operators of the approximately 30 franchised Crowne Plaza Hotels in the Northeast United States to increase revenues, evaluate sales and marketing functions, and improve efficiency and profitability. Worked with individual ownership groups to improve the physical condition of their hotels and coordinated Crowne Plaza product improvement plans (PIP) for conversions and acquisitions. Worked very closely with the franchise sales team as well as the staff in the Atlanta corporate office. Maintained the #1 RevPAR position for my last three years for all Crowne Plaza Regions. Initial position with IHG was as Senior Area Manager for Holiday Inn covering North Carolina, South Carolina and Virginia assisting with corporate standards and sales and revenue initiatives for Holiday Inn and Holiday Inn Express Hotels.