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How Hoteliers Should Handle Law Enforcement Requests

April 19, 2019 via Hotel News Now

While it’s important for hoteliers to cooperate
with lawful requests from law enforcement agencies, an attorney at the recent Hospitality Law Conference explained why they need to be careful when it comes to requests for guests’ information.

Motel 6 will pay $12 million to resolve a lawsuit against the brand for voluntarily providing
guest lists to agents of U.S. Immigration and Customs Enforcement (ICE) on a routine basis for more than two years, according to the state attorney general’s office.

Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind items, this can create a legal duty on the part of the hotel, as well as an expectation from the guest.