We are committed to providing great products and
customer service, if for any reason you are unhappy with your purchase you have
the right to cancel your purchase at any time before or up to 7 days following
the day you receive the goods by;

Emailing us @
sales@karlu.com or telephone us on 01787 312200 for an RMA number.
Please ensure that you quote your order number in all correspondence.

Subject to the right of consumers to return goods under the Supply of Goods and
Services Act and Distance Selling Regulations, Karlu Ltd does not sell products
on a trial basis. Please contact us by telephone or email to confirm the
suitability and specifications of products before ordering
(This does not affect your statutory
rights).

Items should be returned;

·With ALL Labels attached and in the Original
Clean Unused Condition it was received in

·In the Original Packaging it was received in.

·Where products have obviously been used and
are non-faulty, no refund will be given.

·
Postage and Packaging will not be refunded unless the goods are faulty. You are
responsible for the goods until they have been received by ourselves. We recommend a trackable method of posting is
requested if goods are returned by Royal Mail.

·
Where an item is not accepted for refund, the customer will be responsible for
the cost of return to them at our standard rates.

Problems with consumables (such
as bulbs) MUST be reported within 2 working days of receipt of an order.

Non-Faulty goods accepted for return outside of the 7
day cooling off period will be subject to a restocking fee of 20%of the original
value. No items will be accepted for return after 21 working days.

We will refund the return cost of items proved to be
faulty once tested by our technicians (up to a maximum of £9.99)

Items that develop a fault after 7 working days will
be covered by their individual manufacturers warranty.

A Returns Number (RMA No) must accompany all returns
together with the customers contact details including a telephone number. An RMA
No may be obtained by phoning the Sales Helpline on 01787 312200

Refunds

If the Item you are returning
is for a refund then please be aware that refunds can take up to 30 days from
cancellation

While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers. All orders will be charged in £GBP.