Gartner Magic Quadrant for Digital Commerce 2018

The Gartner Magic Quadrant for Digital Commerce evaluates the strengths and cautions of selected ecommerce platform vendors. Individuals that are within our marketing database can download this complimentary report.

Episerver, the company transforming digital experiences, has been acknowledged in the report for the third year in a row. Gartner recognized Episerver for its complete suite of features, ease of use, and integrated personalization.

The Gartner Magic Quadrant for Digital Commerce includes:

An overview of the digital commerce market.

Assessments of the strengths and cautions of each vendor in the Magic Quadrant.

The position of each vendor in the quadrant based on ability to execute and completeness of vision.

"We believe our recognition in this year’s Magic Quadrant is a direct reflection of our focus on experience-driven commerce. Our goal is to provide today’s busy marketers and merchandisers with a super-productive platform with everything in one place. Our platform delivers rapid time to value, so companies can quickly bring to life rich buying experiences."

James NorwoodChief of Staff, Episerver

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Gartner’s market overview of digital commerce platforms

Choosing a digital commerce platform has become increasingly complex, as there is a wide variety of offerings, functionality and service offers. In addition, while ecommerce platforms are the core of the digital commerce market, they are often supported by a number of technologies.

In the Gartner Magic Quadrant, the report lists some of the basic functionality for digital commerce platforms. These include: merchandising, pricing and promotion management; shopping cart and check-out; SEO tagging; product search capabilities; and localization for different countries. However, each platform implements this functionality differently, so it is important to understand what exactly is included and how it integrates with other technology.

Why should evaluators read the Gartner Magic Quadrant for ecommerce?

Gartner’s report focuses on how digital commerce vendors will be able to meet the future needs of end users. The Magic Quadrant can help evaluators and decision makers understand how the ecommerce market is changing, and which platforms are best suited to address those changes.

The report states, for example, that by 2020 smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%. Platforms of the future will be able to understand and anticipate individual customer needs, simplify the purchasing process, and personalize the customer experience.

Vendors listed in the Gartner Magic Quadrant for Digital Commerce

The Gartner Magic Quadrant for Digital Commerce 2018 evaluates 18 vendors. These vendors are categorized in the quadrant according to whether they are a Leader, Challenger, Visionary or Niche Player.

Gartner’s in-depth analysis of digital commerce vendors

The Gartner Magic Quadrant for Digital Commerce presents both a quick graphical overview of the leading vendors in the market, as well as an in-depth analysis of each selected vendor. Gartner’s Magic Quadrant reports have been guiding companies in selecting software vendors since the 1990s. Today the Magic Quadrant for Digital Commerce is one of the leading analyst reports for the industry.

Methodology of the Magic Quadrant for Digital Commerce

The Magic Quadrant for digital commerce is based on Gartner's research, which includes a number of sources. These include an RFI process with vendors in the ecommerce market, reference customer surveys, and extensive data on capabilities, support, customer-based demographics, financial status, pricing, and other quantitative attributes.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.