Hearing Healthcare: Service vs. Cost

“We help our patients choose the device that is best suited for their lifestyle, budget, and hearing needs. The purchase price of any hearing aid should include exemplary service, precise fittings, detailed cleanings, in-house repairs, and above all, choices in your overall hearing health.” – Adam Bernstein, Owner

Poor hearing healthcare and the amplification that are currently available to improved hearing healthcare add up to one thing: an important “sound” investment! For many, high-quality hearing devices have proven to enhance listening and enable better communication, making life easier and more enjoyable. However, the question is: how does one find high quality hearing that won’t break that bank? The process of finding the right hearing professional is an important first step when considering the cost of a pair of hearing aids.

If you have hearing loss and need to improve your hearing, keep the following in mind while you explore your options: service, fit, repair, price, choice and overall hearing health. Setting the right expectations in these areas will you when finding the right mix of services and cost.

Excellent customer service is the backbone of any great customer experience, and we at The Hearing Professionals strive to exceed every patient’s expectations. We are available throughout the work week with convenient, various appointment hours to accommodate pour patients, their family members and friends.

Although there are similar types of hearing aids, each individual’s hearing loss is different. That’s why hearing aids require professional adjustments before they are precisely aligned for each patient’s specific loss and needs. Not only is it necessary to have years of experience in performing these tasks, but years of specialized training and education to match each patient for comfort and optimal hearing aid performance is paramount to a successful fitting. This fitting process, the necessary adjustments, and the all-important follow-up care are absolutely critical when it comes to factoring cost into a hearing aid.

Over the lifespan of hearing aids, they will require routine maintenance, annual check-ups and periodically they will need a repair. This service is paramount at The Hearing Professionals and it’s available throughout the work week. This is important in holding down the potential long term costs of repairs. We also inform our patients that hearing aids can be serviced and repaired worldwide, as the sophisticated software developed by leading manufacturers is available universally. This is especially important for those individuals who frequently travel, work or live seasonally in different parts of the country.

It is important how you choose and who you choose to purchase hearing aids from. Keep in mind that any frustration with ill-fitting hearing aids, inadequate testing, returns, outdated equipment, and problems with service also ends up costing you more in the long run. These days, there are wide differences in hearing aid prices and professional service. That is a good thing, because one patient may require the advanced features of high-end, higher-priced devices, but has the option to purchase a similar advanced aid in a mid-range price, depending on their budget. It is to your advantage to have your fitting performed by someone with years of experience, so you avoid any frustration that may come from having another professional sell you something you may not necessarily need, bot price and service-wise.

Choice is what sets us apart from others. We have years of experience in selecting hearing aid technology that best matches each individual’s needs. Big box stores (CostCo) and chain stores (Avada, Miracle Ear, Beltone, Audibel, etc.) only offer one or two manufacturer product lines. Conversely, at The Hearing Professionals we have the benefit of working with a number of leading worldwide manufacturers (Phonak, Unitron, Oticon, Starkey, Siemens, Widex).

We make hearing health a top priority and strive tirelessly to provide patients a better definition of what “service” versus “cost” really means when it comes to the purchase of a pair of hearing aids.

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About Adam Bernstein

Adam Bernstein is the owner of The Hearing Professionals, Milwaukee's premier hearing healthcare facility.
As the owner of The Hearing Professionals, Mr. Bernstein has over 20 years of experience in the hearing healthcare industry. He began his career in 1995 at GN Danavox, one of the largest hearing aid manufacturers in the world.
After leaving Danavox, Mr. Bernstein opened two hearing healthcare offices in Chicago, IL. In 2001 he moved to Milwaukee, WI and opened The Hearing Professionals. In 2008 he added a second Wisconsin office in the town of Brookfield. Today The Hearing Professionals is the largest private audiology practice in SE Wisconsin.
Mr. Bernstein has written numerous articles on hearing healthcare which has appeared in newspapers throughout the country and has been interviewed by news programs regarding advances in the hearing industry. Mr. Bernstein a member of Unitron’s Customer Advisory Board and a graduate of The University of Minnesota. You can email him at adam@icanhearthat.com and you can visit The Hearing Professionals at www.icanhearthat.com.