We recently discovered an issue with the X1 Trial License which may cause X1 Trials to expire prematurely. We will be releasing an update within the next few hours specifically to correct this issue and allow you to avoid a premature termination of your X1 Search 8 trial period.

While the issue will most likely affect trial users only, we are encouraging all X1 Search 8 users to upgrade to this new release in order to avoid any potential problems.

Installing this update should not affect any customizations you have made; you will not have to rebuild your index and will not lose any saved searches you've created.

Sorry, I'm new to X1 pro and now search 8, but how do I know I have the correct version if my update says there is no updates. What I mean is I downloaded and installed my version before your post which intuitively would mean that I need to update, but when I try to update I get a modal dialog stating I'm up to date.

So is there a way to version check and what version is the correct build we should be running?

Sorry, I'm new to X1 pro and now search 8, but how do I know I have the correct version if my update says there is no updates. What I mean is I downloaded and installed my version before your post which intuitively would mean that I need to update, but when I try to update I get a modal dialog stating I'm up to date.

So is there a way to version check and what version is the correct build we should be running?

Thanks in advance,steve

Steve,

We had meant to say that the update would be released in the next few hours...so, stay tuned. You will prompted to upgrade either on launch of X1 Search 8 or by going to Help > Check for Updates.

And, yes, you can check for your installed version by going to Menu > License > License Info.

We recently discovered an issue with the X1 Trial License which may cause X1 Trials to expire prematurely. We will be releasing an update within the next few hours specifically to correct this issue and allow you to avoid a premature termination of your X1 Search 8 trial period.

While the issue will most likely affect trial users only, we are encouraging all X1 Search 8 users to upgrade to this new release in order to avoid any potential problems.

Installing this update should not affect any customizations you have made; you will not have to rebuild your index and will not lose any saved searches you've created.

Is Search 8 a new license? i have a previosly licensed version and i have always been able to upgrade. in going from 8 beta to the released 8, it is asking for a license key and password. i have my license key but no password. Help!

My v8 client is unable to download the update that resolves the license key issue.

The X1Setup log shows:===================2013-05-11T14:43:05 - Downloading new build to use for install.2013-05-11T14:43:05 - Source: http://download.x1.com/downloads/pro/5000di/pro32.zip2013-05-11T14:43:05 - Target: C:\TEMP-Administrator\tmpD376.tmp.zip2013-05-11T14:43:06 - Error downloading new build.2013-05-11T14:43:06 - System.Net.WebException: The remote server returned an error: (404) Not Found.===================It appears that the update is not in the download location. When will this be resolved?

My v8 client is unable to download the update that resolves the license key issue.

The X1Setup log shows:===================2013-05-11T14:43:05 - Downloading new build to use for install.2013-05-11T14:43:05 - Source: http://download.x1.com/downloads/pro/5000di/pro32.zip2013-05-11T14:43:05 - Target: C:\TEMP-Administrator\tmpD376.tmp.zip2013-05-11T14:43:06 - Error downloading new build.2013-05-11T14:43:06 - System.Net.WebException: The remote server returned an error: (404) Not Found.===================It appears that the update is not in the download location. When will this be resolved?

thanks,I tried downloading X1 again and installed it. It states that the paid license expires May 12'th 2023. So maybe my problems were solved. In that case a big thanks. Where were X1? I wrote a mail to them but no reply yet, and no reply here. As you say - license servers should be handled with care if you value customer satisfaction.

bk3 wrote:thanks,I tried downloading X1 again and installed it. It states that the paid license expires May 12'th 2023. So maybe my problems were solved. In that case a big thanks. Where were X1? I wrote a mail to them but no reply yet, and no reply here. As you say - license servers should be handled with care if you value customer satisfaction.

I do not find the verison infoi anywhere . How can I find that?

I apologize if you've had a problem getting a response quickly. We've been really working hard to keep up with the inquiry. We're here -- my email is in my sig should you need further assistance.

I bought Client Proffesional 6.7.4 last month and I tried to upgrade to search 8 and I found installation asking me for License ID and password.Actually I have no idea from where I have to get that ?!

Can you please help me to upgrade.

Thanks !

Our tech reps looked up your info and it looks like you were successful in obtaining the X1 Search upgrade and you should have received an email and activation instructions. Let me know if you're still having a problem. Email is in the signature down below.