To make savings we need to work together. There are no additional resources available, savings need to be made now so that we can meet increasing demand and ensure that local services continue to meet your needs.

We are looking at how to be more innovative, more productive and help you use your NHS resources better whilst making sure services are still of the highest quality.

How can you get involved?

To make sure you get the most out of every NHS pound spent in Bradford, we're asking you to take more control of your health and change the way you use some of your NHS services. Some things that we need you to do are:

take the medicines you are given - the most expensive medicines are the ones not taken. 50% of medicines are not taken as directed within 10 days of being prescribed.

not asking for medicines you don't need - check what you've got at home first. Your NHS can't reuse medicines once they have been given out.

use your NHS to the best - sometimes your GP isn't the best person to see, you can see your pharmacist, quickly without an appointment.

buy some medicines from shops instead - it's cheaper to buy medicines for short term, minor illnesses, from your supermarket or pharmacy.

Join in with the campaign on social media. Follow us on Facebook, @NHSinBradford or on Twitter, @NHSBDCCG and use #ItsOurNHS to show your support for making a change.

What are we doing?

We will be looking at your whole patient journey and seeing how we can transform your services to give you a better experience. We are also looking at how we can innovate, be more productive, prevent your NHS resources being used inappropriately and ensure your services are high quality.

Would you like to make your record shareable to services that might care for you in the future or the services that are currently taking care of you?

Would you like your doctor to be able to see information recorded by those other services?

You now have the choice to ask your practice to make it possible to share your records should the need arise. Setting this up does not mean that anyone can look at your records. They still have to ask for your permission. If you would like to arrange this option please ask at reception. The choice you record can be changed at any time.

If you have difficulty remembering your appointment. Sign up for our SMS text reminder service. Ask at reception for details.

The NHS Friends and Family Test

Have your say to improve your care

We would like your feedback on the care or treatment we give you

any time you visit your GP or have contact with the practice. It doesn’t

take long.

Put us to the test and tell us what is working and what we can improve. You can say what

you think without giving your name and we will use the information to plan improvements to

Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved with your care and you should never be asked for personal medical information by anyone not involved with your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our reception manager. To provide copies of electronic patient health records a maximum charge of £10 can be requested to cover copying.

For manual records or a mixture of electronic and manual there will be a maximum charge of £50. Inspection of records of any type without copies, including those held only in electronic form, will incur a £10 charge. It is normal for inspection to be supervised. If the record has been added to in the preceeding 40 days, there is no charge if the patient wishes to view the record.

Access To Medical Records

The only people who have access to your medical records are the professionals within the health centre who need it in order to provide you with safe appropriate care and anyone to whom you are referred for further treatment externally.

Comments & Complaints

Dr Mills & Partners aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

You may speak to whomever you feel most comfortable with - your GP, one of our managers or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can call the

Rights & Responsibilities

You have a right to be seen by a practitioner of your choice. You also have the right to be seen by a doctor within 48hrs of your request, however we cannot guarantee that this will be the practitioner of your choice.

In return we expect you to treat the staff and the GP’s with courtesy and respect and to inform us if you are not able to attend an appointment so that it can be offered to another patient.

At Highfield Health Centre we aim to treat our patients promptly, courteously and confidentially. We feel it is important you know who you are speaking to, so our practice staff wear a name badge and identify themselves on the telephone.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop that behaviour. If they persist, we will exercise our right to take action to have them removed,

GP Training

Our practice is accredited for training purposes and at times the following will be working with us

GP Trainees are fully qualified doctors who are undergoing specialist training to become family doctors.

Foundation Year Two Doctors are fully qualified doctors gaining experience in general practice before entering specialist training