I'm sure they are looking into it, but why don't you guys keep pushing them until they decide it isn't worthwhile to continue attempting to fix it and just shut down the Roku app? It is a service they are providing, and obviously still in beta stages. Issues are to be expected.

I'm sure they are looking into it, but why don't you guys keep pushing them until they decide it isn't worthwhile to continue attempting to fix it and just shut down the Roku app? It is a service they are providing, and obviously still in beta stages. Issues are to be expected.

First off, all it took was something like what was posted above. Secondly, it is a pay service, at least for some of us, so I believe we have the right to ask why it ain't working right. Nobody was 'pushing' anybody. We were providing as much information as we could as to the nature of the issue, over a couple of days, with no feedback until a few hours ago. Now that we know it is system wide, we can read the other thread and figure out if we should see improvement on Roku. That is all that was asked for.

The reason subtitles get cut off is because of the way many TVs display the picture. Many have something called Overscan which cuts off the top, bottom, left and right part of the screen. Some TVs provide the option to override this function in order to see the full screen but others don't. Also, some set-top boxes provide their own "override" but Roku does not.

Because this is a problem for many people, we're going to be "fixing" the subtitles on a case by case basis. Adjusting the top and bottom is easy but adjusting the right and left sides can be problematic since that could cause some subtitles to appear on more lines than was intended which could disrupt the flow.

Currently, I'm the only one fixing these issues but, I've put fixing these on hold since there are more urgent issues to attend to.

Is there any setting to reduce the quality of the video I watch on the Roku? I signed up for the premium service in order to watch commercial free, but as soon as I did that, the video quality jumped up and my POS internet connection through AT&T can't handle it. I have to start an episode, pause it for about 2 minutes and if I'm lucky it will make it to the end of the show. I found the "Video Preferences" section on the Account Settings page, but the settings I change there seem to have no effect on the Roku.

I realize that there is a way to force lower quality on the Roku itself, but this affects Netflix as well and I generally don't have an issue watching Netflix videos. I just need a simple method for reducing Crunchy videos to the "SD" quality (as it is labeled on the videos when I watch directly from the website). Any help is appreciated.

I've been having problems for weeks now. Episodes refuse to start playing. After trying 20 times per episode they finally start playing (takes me 5-10 minutes to get an episode to play). Note, these episodes play "instantly" from my Android phone and computer. This is only happening on Roku. How can this possible be anything but the Roku client? Also, where is the 720p feed on Roku? I paid for a year subscription because I thought your service was fantastic. But these recent issues are causing quite a bit of concern.