Are you looking for a Senior Service Desk Engineer where you will:*Competitive Salary*25 Days + bank holidays*The chance to work for an industry leading software provider.

My client is an industry leading software provider, seeking a Senior Service Desk Engineer to join their expanding, talented team to provide escalated support to their customers.

As a successful Senior Service Desk Engineer you will be responsible for:*Resolving escalated technical issues in a customer facing environment *Taking a proactive approach to support, identifying and resolving issues before they become an issue for the client*Adhering to SLA's, managing customer expectation and keeping them informed *Tracking tickets, ensuring that they are all resolved in a timely manner

As a successful Senior Service Desk Engineer you will have experience in:*High level of technical experience gained in a hands-on support role*Servers and storage*Virtualised environments and cloud technologies (VMWare or Hyper-V)*Networking, routing and switching *Resolving escalated technical issues in a customer facing environment *Suggest improvements to customer solutions to aid in system design

If you know of a Senior Service Desk Engineer that may be interested in this position, may be looking at similar opportunities or needs help to take the next step in their career, please do get in touch and take advantage of our referral scheme!