Head of Marketing Operations

Why we need you:
We need you to development of the overall marketing strategy and plan for Product, MarComms, and Customer Lifetime Value across all channels (online and offline).
You will be accountable for the successful execution of all strategic and tactical marketing activities and campaigns by segment, hero and product including project management.

What you will do with us:

You will develop and align the country Marketing plan with Group Marketing on both a strategic and a tactical level regarding product, price and promotion

Lead on digital acquisition, retention, CRM/CVM and growth activities at all levels (strategy and execution)

Lead and project manage all marketing activity and campaigns from creation through to implementation and monitoring
– Autonomy to run campaigns and marketing activities, in collaboration with Group and within governance and operating guidelines
– Review based on targets, metrics and deliverables
– Manage agencies and partners across all channels including for ATL and BTL campaigns
– Undertake market research and use insights to recommend actions and improvements

Collaborate with the Group Marketing team and contribute to the global marketing plan

Manage UK Marketing budget effectively with demonstrable ROI

Manage the Marketing team (Online & Offline), providing strong leadership and fostering a team of engaged and motivated marketing professionals

Strong team management and departmental liaison to achieve marketing goals and strategic targets

What you’re good at:

Strong commercial experience within Marketing department

Demonstrable strategic and tactical implementation skills

Telco experience highly desirable

Strong stakeholder management and relationship building skills, for both internal and external stakeholders

Solid team and people management skills

Prior campaign management and execution responsibility

Online expert and digitally savvy

Data-driven and analytical skillset with segmentation capabilities

Self-motivated and proactive approach, working in a structured and organised manner

Ability to adapt and a flexible working approach

Exceptional project management skills

Excellent verbal and written communication skills

What you’ll get:

Genuine opportunity to develop and grow your skill-set with us

Working for a company where every role has an impact on our goals and is valued

Being surrounded by peers who are talented, passionate and not scared to challenge you!

Working from our stunning East India office, complete with our own terrace, communal garden and campus events

End User Computing Manager

Why we need you:
This is a fundamental role managing the IT Service Desk and the day to day support operations of the end user technology across the organisation. Overseeing the configuration, operations and support of all the IT end user systems, defining the services and the metrics to measure its effectiveness. The role holder will be responsible for the creation and maintenance of end user system standards that promote optimum usage of enterprise software while maximizing security and productivity. The Manager will build and maintain knowledge base content based on, but not dictated by, the ITIL framework.

What you will do with us:

Provide ultimate responsibility for ownership of all incidents and logged service requests.

Provide day to day management and leadership to the team of support technicians based in 2 locations but providing global support.

Set technology standards for all HW and SW related to personal computing requirements within Lebara.

Maintain policies and procedures related to EUC. Work with Technology leadership to adjust as business processes change.

Analyse reports and make recommendations for continual service, process and quality improvements

Ensure incidents and requests are tracked to conclusion in line with SLAs and quality standards.

Provide high level of management, support and development for the Team; ensure Team KPIs are monitored, actions are taken, evaluated accordingly and delegated properly

Ensure the Service Desk actively participates in improving the usability and reliability of Lebara services

Ensure appropriate knowledge management tools and practices are being used to provide a more effective and efficient service to the business

Manage and collaborate with suppliers and vendors and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels

Prepare IT service performance reports by collecting, analysing and summarising data and trends

Providing on-call support in a flexible and agile manner

What you’re good at:

Managing a Service Desk

Being an accomplished team manager, ideally managing across remote geographies

Experience with JIRA and Confluence

Commercial awareness related to supplier agreements and service relationships

DPO and Legal Counsel

Why we need you:
To manage all multi-jurisdictional legal commercial contractual, compliance and regulatory matters for the company with a particular focus on Data Protection and Privacy matters as well as, marketing and advertising, commercial business to business and business to consumer distribution contracts and litigation. Provide senior level support to the Chief Legal Officer to ensure the Board has sufficient information to manage their liabilities and discharge their duties to the Company.

What you will do with us:COMMERCIAL LEGAL ADVISORY

Actively manage all multi-jurisdictional commercial legal requirements for the Company and provide advice to the Company on legal obligations, risk management, commercial agreements and compliance

Draft, negotiate and execute wholesale, resale and introductory agreements, contractual agreements with suppliers, and commercial business to consumer and distribution contracts

Building relationships and liaising with relevant authorities to achieve the Company’s strategic objectives

Play an active legal advisory role in due diligence for mergers, acquisitions and other ad-hoc commercial activities and changes

Manage litigation matters in all jurisdictions

COMPLIANCE & DATA PROTECTION

This role will own all multi-jurisdictional data protection and privacy matters for the Company

Responsible for all data protection compliance and act as Lebara’s Data Protection Officer

Address and resolve all compliance issues as identified through regular audit

Manage identified areas of law and be a proactive subject matter expert in data protection reviewing externally published materials to ensure compliance with relevant regulations and legislation

Provide legal advice to key stakeholders regarding Privacy Impact Assessment and the interpretation of legal transactions to ensure that correct actions are taken at appropriate times

Ensure appropriate processes and systems are in place to be able to respond to individuals when they exercise their rights (e.g. subject access request, object to processing, right to be forgotten etc.)

Promote a strong and positive culture that values individuals' privacy

To support the business to manage multi-jurisdictional regulatory matters for the company, where applicable managing the use of external regulatory experts across multiple jurisdictions

The preparation of high-quality documentation for all regulatory submissions, following current best practice standards

Ensuring Lebara’s services, legal documentation and marketing collateral are compliant with relevant regulatory rules and regulations in all countries where Lebara is either active or plans to become active

To anticipate, identify and resolve in a timely manner any opportunities and threats from regulatory developments including but not limited to those regarding terms and tariffs

What you’re good at:

Qualified Lawyer with strong commercial contract law experience (solid relevant PQE) either in-house or in a firm

Experience within a technology and digital legal environment with specific experience as a data protection subject matter expert

Head of Finance, UK Mobile

Why we need you:
We need you lead our UK Mobile Finance Team, undertaking responsibility for the financial control and commercial finance of this business. You will also have significant interaction with commercial teams and the central service functions.

What you will do with us:

Deliver monthly reporting and management of the month-end close

Ensure monthly management reporting is to a high standing an aligned with IFRS / UK GAAP

Reporting on financial performance, working with budget holders and cost centre managers on this

Coordinate group planning processes including monthly forecasts and annual budgeting

Deputy Group Financial Controller

Why we need you:
We need you to manage our month-end close and consolidation process, providing close support our Group Financial Controller. You will be a key contributor in improving financial statement accuracy and increasing efficiencies in our finance and accounting processes.

What you will do with us:

Manage our month-end close process

Perform our manual monthly IFRS and Management consolidations

Contribute to our consolidation automation project

Contribute to our monthly reporting project

Submit our external reports in a timely manner

What you’re good at:

Qualified ACA/ACCA (or equivalent) through Big4

Strong PQE with industry experience

Experience in consolidating and analysing all aspects of management reporting at a group level

Excellent Excel skills, including modelling

Significant experience in the use and management of accounting systems and consolidations process

Proven track record for problem solving and implementing solutions

Ability to analyse financial information in terms of their commercial meaning

What you’ll get:

Genuine opportunity to develop and grow your skill-set with us

Working for a company where every role has an impact on our goals and is valued

Being surrounded by peers who are talented, passionate and not scared to challenge you!

Working from our stunning East India office, complete with our own terrace, communal garden and campus events

Head of Technical Accounting

Why we need you:
We need you to be our IFRS technical expert! We need your deep understanding and experience of IFRS financial reporting in a group consolidation environment. We also need you to be our key contributor to embedding IFRS compliance with us – this is a high profile role with genuine responsibility and impact.

Senior Carrier Account Manager

Why we need you:
We need you to manager our international voice wholesale Sales, achieving revenue and margin voice sales objectives. You will also manager the sales relationships with our key Global Carriers.

What you will do with us:

Account Manage relationships with key international voice partners

Undertake end-end account management for own portfolio of accounts including dispute resolution

Treasury Analyst

Why we need you:
Our Treasury team needs your support to ensure appropriate cash flow management takes place across our global business. This is a new and exciting role and it is expected to evolve and develop as finance is transformed over the next few months.

What you will do with us:

Maintenance of daily cash position models

Maintenance of cash flow forecasting models

Monitoring cash balances for required payments

Facilitate payments authorisation

Initiate required cash transactions

Conduct customer and supplier credit checks

Prepare loan covenant reporting for Head of Treasury Review

Prepare ad hoc reporting for Head of Treasury Review

Assist in ongoing Treasury efficiency and improvements projects

What you’re good at:

MS Excel with excellent and demonstrable skills

Cash Management

Cash forecasting, FX hedging, credit control and cash pooling

Accounting practices

What you’ll get:

Genuine opportunity to develop and grow your skill-set with us

Working for a company where every role has an impact on our goals and is valued

Being surrounded by peers who are talented, passionate and not scared to challenge you!

Working from our stunning East India office, complete with our own terrace, communal garden and campus events

Legal Counsel

Why we need you:
We need you to support the business with multi-jurisdictional legal, commercial, contractual, corporate, compliance and regulatory matters. This includes marketing and advertising commercial contracts, data protection and privacy matters and compliance and legal administration.

Technology Product Lead

Why we need you:
At Lebara we are continuing our digital transformation journey and we need you to join our team to deliver a brand new retail platform. This is a key role within our growth plan and this will have an extensive impact across the business.

What you will do with us:

Manage the existing retail platform until services can be migrated

Gather requirements from all business areas to establish the scope

Lead the design and build of the new platform, working with stakeholders across the business delivering via a 3rd party offshore model

Manage continuous improvement of the New Lebara Retail experience and platform

Implement DevOps model for the New Lebara Retail team

What you’re good at:

Agile Software Development Processes Scrum/Kanban

Working with Cloud Technologies ideally Azure, AWS or Google

Product transformation within a Telco environment, MVNO or MNO

Delivery of major transformation projects using a 3rd party offshore model

Stakeholder Management

Leadership

Communication and interpersonal skills

What you’ll get:

Genuine opportunity to develop and grow your skill-set with us

Working for a company where every role has an impact on our goals and is valued

Being surrounded by peers who are talented, passionate and not scared to challenge you!

Working from our stunning East India office, complete with our own terrace, communal garden and campus events