Terms and Conditions

Collegiate Storage LLC (CS) operates. Please note that University Storage,
Mustang Storage, Paladin Storage, Panther Storage, Swoop Storage and Deacon
Storage operate as extensions of Collegiate Storage. All references to CS apply
equally to University Storage,Mustang Storage, Paladin Storage, Panther Storage, Swoop Storage and DeaconStorage. Please note that CS reserves the
right to amend any portion of this service explanation at any time.

1. SERVICE. Summer Storage Services shall include the delivery
of empty boxes and packing supplies, and the preparation, packing, pickup,
transportation, storage, and delivery of the Customer's possessions. The Customer
shall present personal goods to CS at the time of pickup. CS reserves the right
to reject any item submitted for storage in the event that packages are
considered unacceptable as to the manner in which it has been packed or for any
other reason. CS will return the goods to the Customer during dates and times
established by CS by considering school and dormitory schedules. Customer
agrees to be present to receive the goods at the specified delivery date, time,
and location.

2. REGISTRATION INFORMATION. In order to purchase our services,
you must first register on our website and pay the non-refundable registration
fee. This allows us to get your information into our system so that we can more
easily process your orders. Registration and the requisite registration fee is
required prior to ordering each individual service. However, if you decide not
to purchase CS services in the same calendar year as registering, your
registration and registration fee remains on file with CS for a year and may be
used to order one CS service at any time during the twelve (12) months
following registration. Any registration fee not used to order a service within
twelve (12) months is forfeited.

Upon registration for our services, a small amount of personally
identifying information is necessary. Required registration information
includes your name, address, phone number, email address and other personally
identifiable information. All information that we collect is subject to our
Privacy Policy. By registering with the website, you are agreeing to the
collection and use of your information as disclosed in the Privacy Policy.

CS is not responsible for any errors in the information that you
submit to CS in registering or placing your orders, including without
limitation any additional fees or misdeliveries that may result from your
errors.

3. CREDIT CARD INFORMATION. Payment must be made by credit, debit card, or online echeck or ACH. CS does not accept payments in the form of checks or paper cash. You
should never provide any CS representative any paper checks or cash under any
circumstances.

Credit card information and payments will be processed through Stripe.com,
our third party service provider. CS will not store your card numbers,
expiration dates or card verification numbers. However, the credit card used
for registration fees may be kept on file with Stripe.com. When this credit card is kept on
file, it will be used to charge any service charges or related fees. In this case, you will not
be invoiced or notified prior to CS charging your card on file. You may change
the credit card on file by contacting CS representatives.

When credit card is not kept on file, CS will issue an invoice payable via credit card or debit within 2 weeks of delivery. Should customer wish to pay by echeck/ACH, he or she must contact CS with this request.

In the event that CS is unable to process your credit or debit
card information for any reason, you acknowledge that you remain indebted to CS
until the balance due is submitted by you and received by CS. Should you fail
to pay the remaining balance, CS reserves the right to retain your belongings
until full payment is received. You understand and acknowledge that delayed
payments may cause delivery delays and rescheduling fees that may result from
rescheduling delivery. Balances for storage services that are not paid within
the storage period may result in the holding of the items as collateral until
payment; if payment, is not received your belongings will be deemed abandoned
and may be auctioned.

4. PRICES AND FEES. Prices and fees for our services may be
found at our current price list http://www.mustang-storage.com, within the
customer portal at or within these terms and
conditions. Prices are subject to change without notice. The price
for your service order on the date and time you place your order is the
applicable price for your order.

In addition to the prices, various fees may apply as described
below for special arrangements or changes. CS will charge and you agree to pay
any of the fees that apply to you. These fees are necessary to compensate CS
for its additional expenses incurred as a result of the deviation from the
standard procedures and practices of the CS services.

All promotional discounts apply only to the list price of your selected services. Discounts do not apply to any additional fees.

CS will apply a service fee to all order totals. This service fee is to help fund essential components of the business that keep it functioning. This service fee can include but is not limited to cost incurred related to additional wait times, service outside stated service time window, relabeling of items, help packing, transporting items up or down stairs, additional service related to delivering or pickup, wrapping out-of-box items, or anything other service provided by CS that ensures the high quality of our service. This fee is 7.75% for universities located in North Carolina, and 8.75% for schools located in Texas.‍
Prices for storage services are per each 4-month storage period as defined as summer, fall semester or spring semester. Prices may but are not guaranteed to change due to truncated or extended storage periods. Accounts with an outstanding balance after 15 days from the delivery of the invoice will be assessed a $30 fee for each additional week outstanding.

‍5. MATERIAL DELIVERY. Once the Customer has made an account and
reservation through the CS website (www.mustang-storage.com OR OR
www.collegiatestorage.com), his or her material delivery day is scheduled. The
Customer should be present between 8 AM – 9 PM to receive delivery. CS may
contact the Customer via phone, email, or text prior to delivery to establish a
more specific delivery time slot. If CS establishes a more specific delivery
time slot, the Customer should be present during that time slot to receive
materials. Should the Customer wish to not be present during the material
delivery, they must communicate this via email at least 6 hours prior to
delivery. Should the Customer elect to not be present during delivery, CS will
leave all materials outside of the entrance of the Customer’s residence. The
Customer recognizes that CS will not be held liable for damage or theft to
their materials. A CS representative delivering the materials will indicate the
amount of materials given on your contract. The boxes that the customer takes
must be used for our program. Any extra boxes that the customer does not use
should be returned on the day of their scheduled pick-up. If the customer takes
more boxes than they use and does not return them in the same condition that
they received them, there will additional charges for those items as follows:
(Signature box: $8.00), (XL box: $10), (Wardrobe Box: $15), (33” TV Box: $10),
(48” TV Box: $15), (Tall-Square-Based Box: $10), (Shipping Box: $5)

6. STORED ITEMS. CS discourages storage of cash, furs, and
jewelry and therefore the insurance mentioned below does not apply to these
items. Hazardous material and contraband are strictly prohibited and CS
reserves the right to inspect for and remove such items. Parcels must be packed
securely and designed to prevent breakage of content. CS will not be liable for
loss or damage caused by improper packaging. CS is not responsible for any
superficial damage that is done to items not appropriately packed. Customers
must ensure that a CS packing label, provided to the Customer upon material
delivery, is clearly visible on and securely attached to each good stored with
CS.

7. CONTRACT SIGNATURES. At the time of ordering services or at
any time during the service process, you will be allowed to designate an
alternate contact for your order ("Alternate Contact"). This individual
will be entrusted with your belongings in your absence, for signing for pickup
or delivery, for authorizing the charge for the services to the credit card on
file, and for confirming the physical state of your belongings on pickup or
delivery. Your Alternate Contact can be changed by contacting CS. CS is
entitled to rely upon the representations made by your Alternate Contact and
you hereby authorize them to sign on your behalf to approve credit card
charges, transfer custody of your Items, and confirm their delivery and
physical state at delivery. You may not dispute or challenge charges or the
physical state of your Items as approved by your Alternate Contact.

8. PICK-UP/MOVE-OUT. The Customer shall present goods to CS at
the time of pick-up. The Customer must select one of the pick-up times through
their account on the CS website (www.mustang-storage.com OR
www.collegiatestorage.com). Failure to be present at scheduled pick-up time may
result in Rescheduling or Cancellation Fee of up to $100. Should the customer
desire to not be present during pickup, CS can pick up from an Alternate
Contact. Should the customer leave their boxes completely unattended for
pickup, the Customer recognizes that CS will accurately inventory their pickup
goods and will not be held liable for damage or theft to their belongings.
Pick-Up at non-scheduled times may be available for a fee as discussed in the
Pricing section below.

9. PRICING AND DEPOSITS. The Customer agrees to pay the total
cost of the services provided by CS based on the number and type of items
tendered to CS at the time of pickup, the exact services to be provided, and
the prices contained on CS website. The Customer further agrees to pay any
applicable fees as specified in the Pricing section. The Customer agrees to pay
a $100 deposit by credit card to reserve space for our services. This charge
covers unlimited boxes, as well as pickup and delivery (to the same campus) on
selected days. Delivery to alternate location (other than the campus where the items
were picked up) may incur shipping charges. Deposits are not refundable under
any circumstances. All charges for services are due and payable immediately
following the pickup of the Customer's possessions. The Customer hereby
authorizes CS to charge the Customer-provided credit card for the balance owing
for the services rendered and any additional fees after Customer pay's the
initial deposit. Checks or cash are not accepted. The Customer acknowledges
that they remain indebted to CS for any balance owed on their account as a
result of invalid credit card information, CS’s inability to receive credit
card authorizations, or for any other reason, which prevents CS from being paid
for the services and any additional fees. CS reserves the right to hold the Customer's
possessions until payment has been received in full. The Customer acknowledges
that their failure to pay their account in full prior to the delivery date
could result in a change in the delivery date and the assessment of additional
fees. Pricing for the services shall be in accordance with the pricing schedule
contained on CS Web site. Pricing is based on one "Session" (i.e.
summer break one Session, a semester abroad is an additional Session) and will
be incremented based on how many Sessions you store your items. In addition, CS
will charge and the Customer will pay additional fees as described in this
section. The purpose of the additional fees is to compensate CS for expenses it
incurs beyond those associated with the provision of services according to
standard procedures. Additional Fees may be charged for the following:
Cancellation (day before) - $50, Cancellation (day of) - $100, Redelivery After
Failed Attempt - $40, Out-of-Window Pickup or Delivery Fee - $75
- $250, Refrigerator de-icing charge - $100, Late Registration (48 hours
prior to first scheduled university exam day) – 20% surcharge over prices
listed on website. Late Change of Service (Day, Time or Location) - $40, Late
payment fee $30/week beginning 2 weeks from the delivery of summer storage receipt. Overweight Box Charge - $2/lb over 50 lbs. Pack or Repacking Change - $50 - $300/hr of labor. Specific 30 minute pick up window - $50, Wrap Items - $5 - $30/item, Re-Label Fee (labels must be applied properly as laid out in our Packing Guide furnished to each customer via email before pickup), Bowing Box - $25 (Boxes must be packed properly as laid out in our Packing Guide furnished to each customer via email before pickup). Additional Abandonment Fees - Costs incurred when storage items are not claimed by the Customer.

10. INSURANCE. The Customer recognizes that only loss or damage
caused by the negligence of CS will be covered by CS’s insurance policy, as
described in these Terms and Conditions. Only physical damage to the exterior
of the box/item will activate any insurance claim on the item. CS automatically
protects each CS storage and shipping package against loss or damage up to a
value of $100. ﻿CS strongly recommends the purchase of additional insurance.
Additional insurance can be purchased at the rate of $5 per $100 of insurance.
The maximum amount of additional insurance is $400 for each stored package, for
a total of $500 for one item including the original $100 of free insurance.
Unless the customer purchases additional insurance, the customer agrees that
the released value of each package is no greater than $100 and that CS ‘s
liability is limited to $100. To purchase additional insurance, the Customer
must indicate the amount of insurance for each item and properly label the
pertinent item. The additional insurance will be added to the services rendered
and charged appropriately. The basic and additional insurance for stored items
provides coverage against damage or loss of the Customer's stored packages. The
insurance does not cover: Plastic or metal storage bins not stored in a moving
box but containing any misc. items; Jewelry, coins, and collectables; Cash;
Damage to electronic equipment if there is no evidence of physical damage or
breakage to the packaging container; Items of intangible value; Extremely
fragile items; Mirrors not wrapped in our Plastic Mover’s Wrap; Improperly
packed items; Concealed damage; Unpacked items, including furniture that is not
wrapped and protected; Minor damage due to normal handling (including, but not
limited to scratches, nicks, & cuts); Any damage caused by force majeure;
Damage to storage containers (e.g. boxes, trunks, etc.); Damages due to natural
disasters; Damages caused to particle board and assembled furniture. Damaged
items must have evidence of physical damage to the exterior packaging of the
item. CS cannot be held liable for concealed damage to items within a carton,
trunk, or other casing without physical damage to the exterior of the package.
The Customer acknowledges that they are liable for any damage their storage
contents may inflict on the property of others. Notwithstanding anything to the
contrary contained in this Agreement, CS’s maximum liability for any damage,
loss, cost, or expense incurred as a result of any storage by CS is limited by
the terms included in this Agreement. All insurance coverage is expressly
limited to the period in which the Customer's possessions are in the actual
care and custody of CS.

11. INSURANCE CLAIMS. The Customer agrees to first claim any
loss against any insurance carried by the Customer or the Customer's parents,
if available. In the case of damage to stored packages, any damaged cartons
must be inspected in the presence of an CS representative at the time of
delivery to confirm damage. All damaged boxes must be opened at the time of
delivery, at which time the CS representative will document the damage. For
loss of stored packages, the Customer must notify the CS representative of the
loss at the time of delivery of the other packages and sign the delivery
receipt amended for the lost package. The missing items must be noted on the
form and signed off by the CS representative. If the customer is not present
during the time of delivery, the condition notes recorded on the contract, if
any, will determine the existence and extent of damage or loss. Claims for loss
of, or damage to, the Customer's property must be filed with CS by submitting a
claim form obtainable via email request from OR OR ﻿.
Claims shall be deemed waived if not filed within 5 days following delivery of
the damaged package or, in the case of lost items, within 5 days following the
scheduled delivery of the missing item. Upon receipt of a completed Claim Form
and any required documentation, CS will process the claim and issue a formal
reply to the Customer within 30 days of receipt of the Claim Form and
documentation. CS will pay the lesser of the following claim amounts: a. The
cost of reasonably restoring the property to its condition immediately before
the move (applies only in the case of damaged items); b. The actual replacement
value of the property; c. The amount of insurance on the package, which is: i.
$100 if no additional insurance was purchased, or ii. The lesser of: $500 (the
maximum single item coverage) or The amount of additional insurance the
Customer purchased for the item plus the $100 of free insurance. It is hereby
expressly agreed that CS shall have no liability if any claim is denied or paid
in part by the Customer’s insurance company.

12. ABANDONMENT. Without limiting the right CS to conclude for
other reasons that the Customer will not be returning to school, the Customer
agrees that their failure to be present on the scheduled delivery day and their
failure to communicate with CS concerning an alternate delivery arrangement
constitutes abandonment of their stored possessions. Under abandonment of their
possessions, the Customer agrees to pay CS for all charges and fees relating to
the failed delivery. CS has the right to assume ownership of the abandoned
property on December 30th of the service year.

13. WAIVER. Except as specifically provided in this Agreement,
the Customer waives any claims for damage or loss of any article against CS and
its employees. The Customer expressly releases and holds Collegiate Storage,
and its agents and employees harmless from any and all costs of processing any
claim or defending any claim arising from this Agreement.

14. APPLICABLE LAW. The Customer acknowledges that there are no
representations, warranties, or Agreements by or between the parties which are
not fully set forth herein and no representative of CS or CS’s agents is
authorized to make any representations, warranties, or Agreements other than as
expressly set forth herein. A writing signed by the parties may only amend this
Agreement.

15. PROMOTIONAL OFFERS. Promotional offers may not be combined
and are valid only during time period specified on relevant marketing
materials.

16. ENTIRE AGREEMENT. This Agreement shall be governed,
interpreted, and construed according to the law of the State of Texas. The
Customer agrees that any court action pertaining to this agreement shall be
conducted in courts in the State of Texas.The following paragraphs contain the general terms and conditions under which