Shangri-La Hotel Vancouver

Location:CA - BC - Vancouver

Through consistent application of Shangri-La’s core practices, personal presence and shift supervision of Food & Beverage Associates, ensure the highest quality standards of the F&B operation in the hotel; maximizing the balance between Associate, Guest and Owner satisfaction. The Management Trainee will spend time in various areas within the Food & Beverage Division and will be placed into a permanent assignment after twelve (12) months.

Learn more about the operations and leadership of the various of the Food & Beverage outlets.

With high integrity, provide the highest quality 5 diamond/5 star experience to guests and lead Associates in providing Shangri-La hospitality from caring people

Through personal presence, style and personality, inspires a high level of hospitality, personal commitment to service excellence and an emotional sense of true hospitality

Builds positive relationships, maintain expert knowledge of wines and other beverages and up-to-date knowledge of local restaurants, lounges, food trends and industry practices

Verify standards of cleanliness, maintenance and presentation plus safety of all F&B areas of the hotel through inspections and ensures areas of deficiency are resolved to achieve service expectations

As true service Ambassadors, represent the “face of Shangri-La Vancouver,” and interact with guests to meet service expectations proactively at first point of customer contact

Participate in communication efforts within the department, ensuring effective communication amongst Associates, attendance at meetings and ensure that reports are completed accurately, on-time

Undertake other ad hoc related responsibilities, as required

The following is considered mandatory for this position:

Service Excellence – Genuinely warm presence, friendly, sincere and outgoing nature, leading by positive example to strive for service excellence, with demonstrated understanding of international fine dining, wine and service standards commensurate the leading hotels in high profile cities in the world