What filters (search criteria) can be used to run the automation?

- Ticket Submitter (user)
- Group
- Priority
- Status
- Queue
- Keyword in the title
- Keyword in the description.
- Created x days ago
- Updated x hours/days ago
- Only tickets created from now on
- Custom fields
Triggers support many more filters, so if you cannot achieve the workflow you need with an Automation, check out the Triggers section.