Crozscore:

Crozscore:

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Qanta's technology provides mortgage lenders with an AI-driven agent that automates significant parts of the lending process, delivering a personalized experience just like talking with a mortgage professional.

The digital agent engages with the customers, constructs their profile, handles the paperwork and keeps in touch after the loan is complete.

Tapping into the $25B annual US mortgage brokerage industry, Qanta delivers a new channel in this working and proven business model.

Qanta is backed by a proprietary NLP engine trained to the mortgage domain and a patent-pending mortgage analysis & visualization algorithm.

Qanta removes friction from the home buying process, which translates to a quicker, cheaper and more effective lending for both homebuyers and lenders.

Features:

Chat

Dashboard

Customer Management

External Integrations

Batch Permissions & Access

Multi-User

Notifications

Google Apps Integration

Lead Management

Data Export

Data Import

Email Integration

API

Lead Scoring

Third-Party Plugins/Add-Ons

Scheduling

File Sharing

2-Factor Authentication

Features:

Chat

Customer Management

Email Integration

Social-Media Integration

Notifications

Dashboard

Task Scheduling/Tracking

Billing/Invoicing

Analytics

Contact Management

Contact Sharing

External Integrations

Data Export

Third-Party Plugins/Add-Ons

Google Apps Integration

Multi-User

Data Import

Data Visualization

Scheduling

Features:

Summary:

Tickets: Keeps the communication going and handles cases via tickets.

Customization: Fine-tuning of the look and developing user's brand awareness.

Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

File-sharing: Sharing files with website visitors over chat.

Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

Multi Channel: Manages all support conversations in one place.

Productivity: Increase team’s engagement and productivity.

Self-Service: It is possible to create a self-service experience that supports user's brand.

Reporting: Measures and tracks performance using reports.

Integration: Extends user's support capabilities with integrations.

Ticketing: Everything you need to start supporting customers.

Summary:

Automating and engaging mortgage taking.

Lead qualification.

Pricing:

Starting from: $16.00/month

Credit card required: N/A

LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

Starter - $16/seat/month

Team - $33/seat/month

Business - $50/seat/month

Enterprise - $149/seat/month

Pricing:

Credit card required: N/A

Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month

FAQs:

What are some applications this service is commonly used in tandem with?

It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

What platforms does this service support?

Qanta supports all platforms via web app, and also has a Facebook plugin.