Start

Dates

Price (Through 6/26)

Price (After 6/26)

Certification Exam Included

Monday

11/16-11/17

$1,799

$1,899

No

This interactive two-day workshop focuses on how to drive and maximize customer experience by building an optimized Customer Experience (CX) Maturity Model and program. This boot camp will you help you design and optimize your Customer Experience (CX) Maturity Model and program by focusing on key topics such as: CX vs. Customer Service, metrics, journey mapping, voice of the employee, and key CX methodologies. Leave with a blueprint for a customer experience program that drives value and customer satisfaction.

What You Will Learn

An introduction to customer experience

Stages of the customer experience model

Identifying and utilizing the voice of the customer

Customer journey mapping

Building a customer experience dashboard

Principles and tactics of experience engineering

Employee experience, and how it factors into CX

Leadership and cultural components of customer experience

Who Should Attend

Customer Experience Professionals including: Directors, Managers

Anyone who needs to create, improve, or optimize their customer experience program