1. Are you Subscribed and Registered with the Psychic chat rooms? You must pay your subscription fee and send in your Username and Password to have them registered with the chat login. Please note that Chat room registration is separate from the forum registration. Those who are registered to the message boards will have to register separately for Psychic chat also, as this is a new feature. Click here to Subscribed & Register for Chat

2. Have you submitted your chat Username and Password? You must email admin@mysticfamiliar.com with your chosen Username and Password until you do this you will be unable to access the Psychic chat rooms.

*NB - Please be aware that usernames & or passwords must be between 3 and 15 characters in length. You will be unable to access Psychic chat until you have emailed these in to the site and we have added your details to the login.

3. Username is Taken. I am registered with the Psychic chat login system but when I try to login it says my username is taken.Have you to put your password in the password box below? Many people forget that they have to use their password to get into Psychic chat.Are you entering your name and password exactly as you indicated you wanted it when you registered? The chat program is text specific any changes to your information will be viewed as different information and will be refused access; this includes something like inadvertently pressing the space bar before or after you type a word.

5. I have a Username and Password but there seems to be no login for Psychic chatHere below is your solution -

Our chat is a Java chat so you will require Java on your computer to access chat which you can download for free here – http://www.java.com/en/download/manual.jspSelect the appropriate for your computer operating system. Please remove all of your old Java completely before adding the latest version of Java as adding updates can corrupt the Java and prevent it working.

6. Browser Issues ***Very Important ***

We recommend that you use the Internet Explorer browser to surf to chat as some other browsers are not compatible with Java. To open Internet Explorer just go to Start > Programs > Internet Explorer and surf to http://www.mystcfamiliar.com then save the site to you IE favourites. If you need help let me know.

There are two other browsers that are compatible with Java - Mozilla Firefox, and Safari (for MAC users).

NB* Please note that the AOL browser and BT browsers can have issues with Java so to prevent problems use one of the browsers mentioned

7. Security Software

Please check that your antivirus, firewall, allow for Java. You may not be aware that Windows also has its own firewall.

8. Clear Your Cache

If you have made any of the changes above you should also clear your cache, temporary internet files, cookies and then refresh the page you are viewing. As some computers hold on to their cache for a while and this can cause problem.

Once you've done this open your browser and see if it works. Please respond back with your results. We've been getting a lot of tickets of late about the new release of java and we need to know if there is something we might need to do on our end.

If the above fails -

We generally recommend that users have the latest java installed but there may be an issue with the latest update of Java so you might try an older application of java. You can view, download and install older java at http://www.oldapps.com/java.php Make sure you uninstall java 7 before installing an older java.

I cameback from holiday and updated my system to the latest Java 7 and couldn’t get in chat getting an older version of Java did the trick. It worked on IE the day I downloaded it and then on Firefox the next day.

Sol

NB** 7th July 2012

One of our members found out they had a certificate issue with Java and sent this fix to help anyone else experiencing the same issue.

Go to your control panel:

Then click on programsClick on Java - When the box pops up, click on the advanced tab.

Make sure that your subscription is still current if it is not then you need to select a subscription method and make payment. Please allow 24 hours for your account to be activated, it is a manual process. If your subscription is current -

I need to know first are you coming to chat via Internet Explorer or Firefox, if you are using pc, or Safari if you are using Mac. Other browsers have major difficulty with Java so if you are not using one of these 3 options that is most likely your issue. I can see via your email address what ISP you use if you are using their browser to access the internet this wil be causing you issues. Switch to Internet Explorer and that will solve your issue. I sent you an email about this a couple of days ago please refer back to it.

Secondly have you changed or updated your internet security system? That means antivirus software and firewall software. If you are using windows it also has its own security system so if you have had updates to windows check its security system also.

If you have followed both of the above and still cant get in then please email me at adminATmysticfamiliarDOTcom with the following –

What Browser you are using.What operating system you are using.List what ISP company do you use.What internet security systems you are using.A step by step of what you do to get in and what message you receive.

Question - I am having problems with the chat. When I click on psychic chat I am unable to view how to log in etc. I just see a box. I may need to change my security but I am unsure how to do that. I have internet explorer. That is what I am using. Thanks for the help and forgive me that I am so totally computer illiterate.

Answer -I would download the latest version of java as yours may not be up to date. Go to add and remove programs

Start > settings > control panel > add and remove programs > delete java (if you have it, you may not as it doesn’t come as standard now)

Once you have done that go to the java web site and download the java that is appropriate for your computer user system ie PC or MAC, & XP, Vista ect you get that here -

Restart your computer as some like to restart before they will finish installing a new program. Once you have downloaded surf to chat you should then see our white log in boxes.

I think that should solve your problem. If that doesn’t work then it may well be your security system.

Open browser page then tools click on internet options then click on advanced tab a list will drop scroll down till you see allow java and tick the box then apply this will allow you to use Java on your computer. Java uses appellate windows so you may also need to allow for appellate windows on you security system. You will also have to click on your virus protection program and reset the level of security and make Mystic Familiar a safe site and allow java to be used also.

I have just logged into chat using your details and they do work so I am not sure what the problem is. There are only a couple of issues that computers have with chat so it should be really simple to fix.

Have you gone through the list above?

Did you remove your original Java before installing the new version as it can corrupt the new version if you did not?

Did you check that your antivirus, firewall & if you use windows that the Windows firewall allow for Java?

Which browser do you use? Not all are compatible with Java that’s why we recommend that use one of these – Internet Explorer, Mozilla Firefox, and Safari

After you made any changes to your computer security systems or added the new Java did you refresh the chat page so that your computer is viewing the up to date version of the page, if you did not refresh your page then you would still be viewing the old memory cache of the page which would be giving you the old stored preferences your computer held before you made the changes.

These are pretty much all that can be wrong with your computer regarding the chat. If none of this works can you tell me what you see when you go to the chat login page? Is their login boxes? No long box? Blank grey box? Please tell me what you are seeing as it may help me to work out what is wrong with your computer.

yes loads have had problems with new java stopping them getting in chat theyve had to take the new 1 out of ther pc, and down load the old 1 back,theres a link on site star, and off the top of my head i cant remember were it is, ill mail sol for u xxx

Once you've done this open your browser and see if it works. Please respond back with your results. We've been getting a lot of tickets of late about the new release of java and we need to know if there is something we might need to do on our end.

If the above fails -

We generally recommend that users have the latest java installed but there may be an issue with the latest update of Java so you might try an older application of java. You can view, download and install older java at http://www.oldapps.com/java.php Make sure you uninstall java 7 before installing an older java.

I have just come back from holiday and updated my system to the latest Java and couldn’t get in chat getting an older version of Java did the trick. It worked on IE the day I downloaded it and then on Firefox the next day.

After research I did the java delete files and it worked but I found I kept dropping out of chat, hence I did the uninstall reinstall of an older java as recommended by Sol, for me it did not work 1st up as discovered later I forgot to do the add plug in , I became aware of this when I rebooted and it said my server was asking to allow the plug in, I did so and no probs since.

all the best xxxxx

_________________Wishing you heaven in your heart, starlight in your soul and miracles in your life. anon

seems to be the same issue riding and I had and many others will if they update java , if you refer to page 1 of this post Sol shared solution, easy peasy I assure u , lol I can assure you as I not tech savvy and figured it out just remember to breatheeeee

blessings and loves xoxoxo

_________________Wishing you heaven in your heart, starlight in your soul and miracles in your life. anon

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