National Consumer Week

National Consumer Week is a yearly campaign which aims to raise people's awareness of specific consumer issues.

Due to the General Election, National Consumer Week 2019 has been cancelled. The campaign will be back in 2020, but in the meantime you can find out more about the 2018 campaign below.

National Consumer Week 2018 focused on consumer rights when using online marketplaces - websites where traders and private individuals list and sell products - and what people can do if something goes wrong. It took place the week beginning 26 November 2018.

If you’re looking for advice on what your consumer rights are when buying online and what you can do if you have a problem, you can find out more on our advice pages.

You can also take a look at our leaflet [ 360 kb] which gives an overview of your rights and tips on what to do if you have any issues.

Resources for campaigners

Visit our resource page to download materials that will help you raise awareness of people’s rights when buying things from online marketplaces, and what they can do if something goes wrong. Resources will be available from both Citizens Advice and our partners.

Our partners

Citizens Advice runs National Consumer Week in close collaboration with the Consumer Protection Partnership. This brings together key partners in the consumer landscape to identify, prioritise and coordinate collective action to tackle detriment.

Partners include the Trading Standards service and the Department of Business, Energy and Industrial Strategy (BEIS).