FAQ

Q:What is your guarantee?

A:

ComfoClean fully stands behind our work, which is why we offer a 10-day / 30-day money guarantee for each and every job we complete. If you’re not satisfied with our work, we’ll re-clean the problem area at no additional charge. Once this occurs, if you’re still dissatisfied, we’ll fully refund your money. The truth is that less than 25% of carpet cleaners offer a warranty this airtight, because only the best in the industry have the training, equipment, and chemicals to guarantee results.

That’s the ComfoClean difference.

Q:What makes you different from other carpet cleaners?

A:

Confidentiality – At ComfoClean, we take our clients’ confidentiality very seriously. Because of this, you can rest assured that we’ll never use your information for anything other than our business services, and that whatever is seen or heard in your home will never be repeated.

Safety – ComfoClean uses only well-tested, licensed products (including an organic line of chemicals) that will not cause any reactions with your loved ones or family pets. In addition, our new, top-of-the-line equipment undergoes regular maintenance and testing in order to ensure that they’re operating at 100% before entering your home.

We also do not employ illegal immigrants, and each one of our staff members undergoes a full background check prior to being hired. And in the rare instance that something does go wrong, we’re fully insured, so you can rest assured that everything will be covered.

Quality – Each of our carpet cleaning professionals are highly trained, and has the necessary experience to provide you with an immense amount of value. In addition, we utilize only the highest quality equipment in order to provide you with the best possible cleaning. After all, quality is our #1 goal, and always remains top priority.

Guarantee – If you’re not completely satisfied, we’ll be more than happy to re-clean the problem area free of charge within 30 days. Once this occurs, if you’re still dissatisfied, we’ll fully refund your money.

Q:How much will my carpet cleaning cost?

A:

Because we have years of experience cleaning carpets of all shapes, sizes, and cleanliness levels, we understand that each clients’ needs are unique, including different concerns, odors, types of carpeting, and more.

After testing numerous systems and processes, we’ve found that typical Eastside carpet cleaning costs range between $40 and $70 per room. However, if you’d like a more exact estimate based on your specific needs, please feel free to use our online estimate tool.

Q:How do I know that you won’t ruin my carpet or furniture?

A:

ComfoClean has years of experience cleaning carpets of all shapes, sizes, and colors, so you can rest assured that when it comes to your flooring, we know exactly what we’re doing.

Q:How should I prepare for my carpet cleaning?

A:

In order to prepare for your carpet cleaning, we would recommend first removing any breakables from tables and other furniture that will be moved by our crew. Next, it’s a good idea to clear the area of smaller items such as boxes, magazines, shoes, etc. Finally, we suggest make arrangements for pets and small children to be away from the area during the cleaning process.

Q:Do you move furniture?

A:

ComfoClean’s Premium package includes furniture moving services, though heavier items such as beds and dressers will be left in place.

Q:How do I know that my carpet will remain clean, and that a spot won’t reappear soon thereafter?

A:

It’s important to keep in mind that not all spots or stains can always be effectively removed—these are called permanent stains—so we’ll be sure to let you know in advance if we encounter something that we don’t think we can lift. However, if we lead you to believe that a spot or stain can be removed and it reappears within 30 days, we’ll clean the area again completely free of charge. Once this occurs, if you’re still dissatisfied, we’ll fully refund your money.

Q:What kinds of products/chemicals do you use?

A:

ComfoClean uses only high-grade, certified, and safe carpet cleaning products in your home. Because each clients’ carpets are made of different fibers, our extensive experience and focus on constant education allows us to understand which chemicals would be best for a wide variety of applications. All of the carpet cleaning chemicals we use are safe for you and your loved ones, though we may recommend minimizing exposure until your carpets have dried.

In addition to traditional carpet cleaning products, we also offer a full line of green, organic cleaning solutions. These products often have the ability to clean your carpeting just as well as conventional options, but can reduce the amount of chemicals and and resultant gasses in your home. Please see our Organic Cleaning page for additional information.

Q:How long will it take for my carpet to dry after it has been cleaned?

A:

While your carpet’s drying time can vary depending on a number of factors, most are safe to use 3-8 hours after cleaning. Our Premium package includes the use of Dri-Pods, which decreases drying time to about an hour. Please keep in mind that this service is available as an add-on for the Economy and Standard packages.

Q:What is a DuPont Teflon protector?

A:

DuPont Teflon is a solution applied to your carpets that helps repel dry soil, which can act like sandpaper and lead to premature wear and tea. In addition, Teflon will help to repel stains, and to make professional cleanings more effective. Ultimately, this means that Teflon application will keep your carpets clean twice as long, and will prolong your carpet’s overall lifespan. Please see our Teflon page for additional details.

Q:What should I do after my carpet has been cleaned?

A:

If your carpet is still slightly damp, be careful transitioning to hard surfaces, where the extra moisture can cause slipping. We would also recommend keeping children and pets off your carpets for at least six hours, and to vacuuming your carpet within 24 hours of cleaning.

Q:How often should my carpets be cleaned?

A:

For optimum results and to prolong the life of your carpets, we recommend having them professionally cleaned once every six months. However, if Teflon is applied, this will keep your carpets clean for twice as long. If you choose to sign up for regular cleanings through our maintenance program, we offer special pricing.

Q:Which areas of Washington do you serve?

A:

ComfoClean is located on the Eastside, and primarily serves the cities of Bellevue, Redmond, Kirkland, Bothell, Issaquah, Newcastle and Sammamish. Please use our Estimate form to check if we serve your area.