Interactive Voice Response (IVR)

IVR Peg Counter Retrieval and Reset Instructions

IVR Peg Counters provide call volume information. You may retrieve and/or reset peg counters by application telephone number or by individual option numbers within an application.

From a touch-tone telephone:

StepsActions

Dial 7-4247

When prompted, enter the main number for your application. Enter the number as if you are dialing the number from campus (in most cases, as a 5-digit number).

When prompted, enter your application’s unique password.

When prompted, press 2 for peg counts.

Follow the voice prompts to hear or reset the main menu peg counter (the total call count for your application), the zero (0) option counter, and the individual option counters. NOTE: After you have heard the current number of calls to a given option, you will be offered the opportunity to reset the peg counter for that option back to zero.

If you want to reset it, follow the prompt to press the zero key on your phone.

If you do not want to reset it to zero at that time, then follow the system prompts to access other counters or return to the main menu.

IVR Recording Instructions

From a touch-tone telephone:

StepsActions

Dial 7-4247

When prompted, enter the main number for your application. Enter the number as if you are dialing the number from campus (in most cases, as a 5-digit number).

When prompted, enter your application’s unique password.

When prompted, press 1 for audio recordings.

The IVR voice prompts will walk you through the listing of available recordings. After choosing the recording you want to update, the system will either play the existing recording, or, if it has never been recorded before, will tell you that “Your current recording is: not available”. The system will then prompt: “To replace this recording, Press 1”.

Press [1] to begin recording. The system will prompt: “Please record your message after the tone”

Press the [#] key when you have finished speaking.

The system will then offer you 4 options:

To Listen to your recording, Press 1.

To Save this recording, Press 2.

To Erase and re-record it, Press 3.

To discard it and go back, Press *

NOTE: You must wait until all of these options have been offered, before making your choice. None of your keypad entries will be accepted until all four choices have been offered.

Your new recording will be saved after the system returns the message: “Your file is now saved, thank you”. If you exit the system before this confirmation message, your new recording will not be saved.