Avaya Aura Contact Center Administration

Overview

In this course, you learn how to access Contact Center Manager Administration (CCMA), configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure Administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. You will examine the switch interface and the acquisition of resources. You will discover different methods of system management, including viewing, creating, and modifying tabular and graphical real-time displays and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.

Configure Administrators through the multiple components of Access and Partition Management.

Bulk load data into the CCMA using the Configuration Tool.

Examine the switch interface and the acquisition of resources.

Use different methods of system management, including viewing, creating, and modifying tabular and graphical real-time displays and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.