How to Pull Internet Headers from Email Message
Question:
How do I pull internet headers from an email message?
Answer:
Below are instructions on how to pull internet headers for various
email clients.
MICROSOFT OUTLOOK 2010
1. DOUBLE CLICK the...

Messages Not Delivered or Delayed with Cisco Appliance(s)
Question:
Messages to my users are being delayed, or not delivered at all. There
is a Cisco firewall, router, or switch in my environment. What is
causing this issue?
Answer:
INFO
For our cu...

Adding a Spam-reporting footer to inbound email
To add Proofpoint's 'Easy-spam-reporting disclaimer' footer to inbound
mail, follow these simple steps:
* When logged into the Proofpoint Essentials interface, click on the
SPAM TAB under company or use...

How to tune Proofpoint Essentials' Spam detection
The Proofpoint Essentials default Spam settings should be suitable for
most situations, but there are cases where some manual influence can
help the system in making better decisions. For example, market...

Does Proofpoint Essentials monitor outbound email as spam?
Proofpoint Essentials does filter outbound email for SPAM. If a
message is not delivered it will be recorded in the Email Logs and can
be released to the intended recipient. Please note that sim...

Options for handling Bulk Mail
Proofpoint Essentials does not ordinarily quarantine legitimate
bulk-email. That is, email that is sent to a large list of recipients
who have either directly or passively agreed to receive communications
from the sender o...

Report spam from Email Logs
ACCESSING LOGS AND REPORTING
The email logs can assist in many ways.
NOTE: Email logs are only there if the message got sent and
processed by Proofpoint Essentials.
REPORTING SPAM FROM USER EMAIL LOGS
* Log into th...

Review Message Logs
VIEWING THE LOGS
When you log into the Essentials interface, the email logs screen can
be easily accessed by selecting the Logs tab on the top navigation.
On the logs page, as an organization administrator you can then select
the...

Spam email still gets through to users.
Proofpoint Essentials is powered by Proofpoint's MLX machine learning
technology available on the newer data centers. This solution examines
and filters millions of possible spam attributes in every email
includin...

Virus detection with Proofpoint Essentials
Email viruses change extremely frequently and are becoming so
sophisticated that no system can catch everything. Often the first
time a new virus or virus variation is observed anywhere is when it
hits email fi...

Bounceback received on outbound relay. SMTP error message: "delivery
temporarily suspended: connect to [XXX.XXX.XXX.XXX]:25: Connection
timed out.
The bounceback is required to investigate the logs of the destination
SMTP server. Problems of this nature...

Understanding Email Logs
This article aims to give a brief guide on how to understand the
information in the Proofpoint Essentials logs. Below are some common
examples of the various states email logs can display on Proofpoint
Essentials, and some expla...

Deferred email logs
DELIVERY STATUS DEFERRED:
Emails get deferred at Proofpoint Essentials, if the destination SMTP
server is down or if there is a temporary network issue with the
receiving server.
In this case, receiving server should be investigat...

Emails are not received after setting up a company on Proofpoint
Essentials
INBOUND EMAIL FAILS AFTER INITIAL SETUP
Items to check:
* Verify that MX records for the registered domain have been
updated. You can validate domains using the "Test Doma...

Inbound Email: Not receiving emails from particular senders or sending
domains.
If Proofpoint Essentials users are unable to receive email from
certain email addresses, it is most likely an issue with the sending
mail server. However there are a few pos...

Mass update feature
MASS UPDATE
The mass update feature allows you to apply a change across all or a
large set of users. For example, if you have loaded
users as silent users you may want to change them to an end user to
ensure they receive the quaran...

Partner Branding
PARNTER BRANDING:
By default, all companies created under your partner account will use
the branding (colour scheme, logo, etc.) you have
applied to your partner site.
If you would like the company to also have a branded login screen,...

Steps for adding users by CSV upload
CSV IMPORT
When loading users by CSV, please ensure the following:
* The CSV file should not contain a header row.
* The CSV file should contain the following data:
o First Name
o Last Name
o Primary SMTP Add...

Unable to send emails through Proofpoint Essentials outbound relay
feature.
VERIFY THE FOLLOWING:
* THE OUTBOUND RELAY FEATURE IS ENABLED FOR THE COMPANY.
1. Log in to the Proofpoint Essentials user interface
2. Type the customer name into the search...

Emergency Inbox
Emergency Inbox is used to provide users access to email in the event
that their mail environment is
unavailable. Once this occurs Proofpoint will automatically begin to
spool mail for the affected domain and
the emergency inbox will imm...

Explained - The Quarantine Digest Report
THE QUARANTINE DIGEST:
The Digests tab provides access to the Quarantine digest settings and
facilitates the ability to generate a new and current summary
report for the end user. An example Quarantine Digest i...

How to access Emergency Inbox
The Emergency Inbox feature is available by default to all registered
accounts with at least end-user privileges to access the interface.
There are a pre-determined number of days that this Emergency Inbox is
available. Thi...

Instant Replay Feature explained
The Instant Replay feature allows users to send (or resend) an email
from Proofpoint Essentials to their messaging server. This may be
useful in the following situations:
* The original email failed to be delivered (...

Deployment Phases and Rollout
For the smoothest deployment possible, you should go through the
following four phases:
1. ACTIVATION
This gives you access to the Administration Console, with one
administrative account, one organization, and one serv...

Email Spoofing
Email spoofing is when a spammer sends an email with a forged sender
address to mislead the recipient regarding the source of the message.
This is common technique used with spam and phishing emails.
By adding SPF (Sender Policy Framewo...

Emails are not being received after setting up an organisation on
Proofpoint Essentials
Once an account is completely setup on Proofpoint Essentials User
Interface according to the getting started guide found, the
partners/customers should wait until th...

Proofpoint Essentials Email Management Service
WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM?
The service accepts and processes mail on behalf of its' subscribing
customers. It passes safe traffic on and captures viruses, spam or any
malicio...

Setting up Outbound Email Relay
You can have your company's mail server use the Proofpoint Essentials
SMTP server for outbound mail. This will use the same scanning as the
inbound mail. In addition, using the Proofpoint Essentials SMTP
service will allo...

Creating another administrator account
You can create an administrator account by creating a new user or
editing an existing user and then changing the desired user privileges
to Organisation Administrator or above:

Remote host said: 550-Please turn on SMTP Authentication in your mail
client, or login to the 550-IMAP/POP3 server before sending your
message. Asp.reflexion.net is not permitted to relay through this
server without 550 authentication.
To resolve, pleas...

Remote host said: 550-Please turn on SMTP Authentication in your mail
client, or login to the 550-IMAP/POP3 server before sending your
message. Asp.reflexion.net is not permitted to relay through this
server without 550 authentication.
To resolve, pleas...

This error indicates the connection died after the we sent the data,
often a sign that the receiving server's content filtering is being
maxed out or that there is some type of connection filtering on the
server/firewall.
For our customers using Cisco P...

This issue may occur if one of the following conditions is true:
* The domain is not added as an accepted domain (that is, the domain
is not verified) in Office 365
* Domain propagation to the Microsoft Forefront Online Protection
for Exchange (FOPE...

If you experienced a system failure and Reflexion was spooling mail,
it is possible to force the system to begin unspooling mail:
* Log in to the Control Panel (asp.reflexion.net) using your
solution provider credentials
* Click on the customer's na...

This error indicates that the receiving server is blocking or dropping
the connection to Reflexion without any response being provided.
Unlike "unable to locate MX server" errors, this indicates that DNS
has provided a valid MX record for the domain but...

The amount of time it takes for messages to be delivered after server
downtime will vary from customer to customer and event to event.
Some things that will affect the amount of time it will take for
messages to be delivered are the size of the emails th...

The presesnce of a WinMail.dat attachment indicates that the sender
sent a secure message using Microsoft Outlook set to Rich Text Format
(RTF). The Secure Message Center does not support this proprietary
Microsoft format. The sender will need to resend t...

"554 5.1.0 Sender Denied" means that the recipient has added your
address and/or domain to their block list.
In order to resolve this particular issue, the recipient will need to
check their Exchange configuration for any potential filters that
could be ...

Recipient filtering is a very important, often overlooked setting. It
allows you to fight spam attacks. Take a dictionary attack, for
example. Spammers send mail to a list of common names, hoping to find
users that exist in your domain by reading NDRs gen...

The Proofpoint Essentials MTA's will give a _550 user invalid_
response to inbound email sent to a recipient address that has been
marked as Invalid by the SMTP Discovery service.
_"550 USER EMAIL ADDRESS IS MARKED AS INVALID"_
_"550 5.7.1 RECIP@RECIP...

Setting up Windows Mail with your webmail5 account.
Note: This does not apply to filtering or https://portal.fusemail.com
[https://portal.fusemail.com] clients.
* Press the WINDOWS KEY on your keyboard or click the WINDOWS ICON
on the bottom left si...

Setting up Apple Mail with your webmail5 account.
Note: This does not apply to filtering or https://portal.fusemail.com
[https://portal.fusemail.com] clients.
* Click the Mail app in the Dock.
* Select OTHER MAIL ACCOUNT...
* Enter the below i...