Satisfaction

Over the years, long-term care has seen many changes. The environment is entrenched with the need to understand the history and the reasons for all of the change! How does a new LTC professional keep their head above water while desperately attempting to maneuver the waves and rip tides?

It's not necessarily a bad thing, or a good one either — kind of like Rice-A-Roni or the music of Yanni. But instant customer feedback, and the expectation of immediate response and action is where the Facebook culture is driving us, and long-term care is no exception.

The quality of nursing home care is improving — and residents and their families are noticing. That's the message two industry researchers want administrators and caregivers to take away from new survey findings.

Federal regulators are meeting with nursing home operators and other key stakeholders today to discuss ways in which resident and family satisfaction surveys might be factored into the new facility Five-Star Quality Rating System.