Big Score Quality Contractor Bonus

Quality Service and Customer Satisfaction Can Earn Contractors up to $25,000 in Rewards
Thousands of contractors in the American Home Shield network are eligible to earn a share of $600,000 in bonuses for quality performance and customer satisfaction in 2014. This year, American Home Shield, the nation’s leading provider of home warranties, is offering bonuses to more than 100 contractors.

• The top-performing contractor in each of six trades (appliances, electrical, garage doors, HVAC, plumbing and pool/spa) will earn a $25,000 bonus. Scores are based on customer feedback provided after they receive service from a network contractor.

• In addition, up to 107 contractors will earn bonuses ranging from $2,000 to $15,000 based on their combined customer satisfaction and service scores.

To be eligible to receive the Big Score Bonus or Quality Combo Bonus, an AHS contractor must meet the minimum qualifications.

For calculation purposes, contactors will be organized according to six trades: appliances, electrical, garage doors, HVAC, plumbing, and pool/spa. Contractors must meet above-stated eligibility requirements to receive a bonus. This year, we’re doubling a contractor’s Net Promoter Score® (NPS®) and combining that with their AHS score to calculate bonus standings (or “Bonus Score”).

Big Score Bonus: $25,000 will be awarded to the contractors with the highest Bonus Score in each of these six trade categories: appliances, electrical, garage doors, HVAC, plumbing, and pool/spa.

Quality Combo Bonus: Contractors will be organized according to the six trade categories and then ranked by their Bonus Score. Payouts will range from $2,000 to $15,000 depending on their 2014 AHS service work order volume (measured from January 1, 2014 – December 31, 2014).

To be eligible to receive the Big Score Bonus or Quality Combo Bonus, an AHS contractor must meet the following minimum qualifications.

• Contractor must have a call commitment prior to the end of 2014 and receive a minimum of 500 service work orders on an AHS vendor account by December 31, 2014 (measured from January 1, 2014 through December 31, 2014).

• Contractor must be available to receive their monthly committed service work order volume throughout the year.

• Contractor must have an NPS® of 50 or greater using all survey responses received from January 1, 2014 through December 31, 2014, to be calculated in February, 2015. A minimum of 30 completed surveys is required within the 12-month bonus timeframe of January through December 2014 to calculate NPS®.

• Contractor’s AHS account must be in good standing* throughout 2014 and on the anticipated bonus payout date of April 15, 2015. *Please contact your Contractor Relations Representative for details.

• Contractors must have an overall AHS system score of 800 or greater using the scoring data from July 2014 through December 2014, to be calculated in February, 2015.