Welcome to our 'Policies Page'. Here you will find information relating to the following policies:

Sustainability Policy

Social Value Policy

Privacy Policy

Cookie Policy

Sustainability Policy

One of the great assets The Lake District has is its environment, which is pure and unpolluted. Together with its extraordinary, rare and spectacular wildlife, The Lake District offers one of the great true and clean wildernesses left on earth - certainly a contributing reason for its status as a "World Heritage Site".

Waternook Lakeside Accommodationere recognises its responcibility to respect the environment and is committed to achieving environmental best practice, where practically possible throughout its business activity.

We continually seek ways to conserve and protect natural resources, to minimise wastage of raw materials and energy, whilst providing a consistent and quality product and service to our guests.

Our customers and guests are made aware of our sustainability policy and to give them the option to help us achieve them.

Energy Conservation

Underfloor heating in most areas downstairs in Waternook

Radiators/convector heaters in rooms are controlled by a digital thermostat allowing guests to accurately regulate their own room temperature

Wood burning stove in Waternook which is energy neutral. The wood used is collected from our private estate

Use of energy saving bulbs [where possible]

Encourage a 'switch-off' policy with staff and guests

Ensure room temperatures are turned down when there are no guests

Regular boiler checks - a biomass boiler has been installed which is considered a carbon neutral form of energy. Wood fuel is a also considered a sustainable fuel that creates significant social and environment benefits. Biomass boilers are also extremely efficient and produce less atmospheric pollutants

Purchasing energy efficient appliances and the use of boiling cooker taps which save energy

Reducing Waste Recycle/Re-Use

Use environmentally friendly cleaning materials [where possible]

Encoruage guests to only put on wash loads when the unit is full

Use phosphate-free dishwasher tablets and powder - the phosphates are added to soften water and it kills algae, fish and pollutes the lake

All water provided to the properties is fresh off the fellside - we are not on mains supply - our water is very soft

When furnishing recycled glass worktops were used in the Spa & Wellness Sanctuary and the Boot Room

All waste is sorted and recycled by our collection company

Water Consumption

All water provided to the properties is fresh off the fellside

Use of raindrop showers which use added air in the water flow

Use of half-flush toilets

Good maintenance - mending leaking taps

Encourage full loads in washing machines and dishwashers

Water Treatment

No chemicals are used, all fell water to the properties is treated by ulta-violet light

The most up-to-date and environmentally friendly sewage and waste water treatment system

Responsible Purchasing

In line with our Social Value policy we aim to use as much local labour and expertise as possible

In line with our Social Value Policy we aim to purchase goods/provisions from the local area [where possible] thereby supporting local businesses, local communities and retaining money within the local economic cycle - bridging the gap between growth and poverty

By using local and hand-made produce [where possible] it reduces food miles and pollution

In line with our Social Value Policy using local social enterprises where possible

We aim to increase our responsible purchasing methods to include sourcing products and services from suppliers that maintain ethical practices

Guest Contribution

Encourage guests to car-share and not arrive in individual vehicles

Encourage guests to buy and use eco-friendly dishwasher, washing and other products which will not enter and pollute Ullswater lake

Encourage guests to purchase food and other items locally, rather than using large supermarkets. This reduces transport miles and support the local economy

Encourage guests to use the Ullswater Steamers [rather than personal car] for all local walks and access to villages around the lake

Encourage guests to reuse towels and bathrobes

Encourage guests not to place hygiene products down the toilet and to use the bins provided

To follow a code of conduct

Always ask permission before entering private land

Keep to paths wherever possible

Always close gates

Do not drop litter - take your rubbish home with you

Do not disfigure rocks or buildings

Do not touch or feed any wildlife or livestock

Always give animals the right of way

Always keep dogs on leads

Try to prevent disturbance to wild animals

Many plants are protected and should not be picked or trampled upon. Wildflowers are there for all the enjoy

Guests with dogs - when away from public and popular pathways the recommended way to deal with dog 'poo' is to find a stick and flick it off the path into the udnergrowth, or to kick it out of the way with your boot. It will quickly decompose naturally. If you use a doggy-poo bag because you are in a popular area, then please carry it with you until you find a bin - there is nothing worse than seeing discarded poo-bags in the countryside

Dogs on leads - even the best behaved dogs can chase-off unexpectedly when they see sheep running. Chased sheep can abort their lambs; and farmers suffer regular sheep mortality and mauling from dogs. Be safe, not sorry.

Social Value Policy

Here at Waternook Lakeside Accommodation, in line with our 'responsible purchasing policy' above, we are committed to delivering positive social value for the local area and region always seeking to employ local people, support training and apprenticeships, support social enterprises, support local business and the local community. We endeavour to increase our responcible purchasing methods to include sourcing products and services from suppliers that maintain ethical practices.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting [https://www.waternookonullswater.com] you are accepting and consenting to the practices described in this policy.

This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information we collect from you

We may collect and process the following data about you:

Information you give us.

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial information; personal description; dietary requirements; medical conditions; allergies; dependants personal information, next of kin details, employment status/history.

Information we collect about you.

With regard to visits to our site we may automatically collect the following information:

technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources.

We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information to:

notify you about changes to our service;

ensure that content from our site is presented in the most effective manner for you and for your device.

Where you have indicated to us that you are happy for us to do so, we may also use this information to:

provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us; and

provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form on which we collect your data.

Information we collect about you.

Examples of how we will use this information includes (but is not limited) to;

improve our site to ensure that content is presented in the most effective manner for you and for your device;

allow you to participate in interactive features of our services, when you choose to do so;

keep our services, site and premises safe and secure;

measure or understand the effectiveness of our service.

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we can share your personal information with:

our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law; and

anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.

We use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy. The third party processors we use are as follows:

Mail Chimp; WorldPay

We will disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We are a member of Premier Cottages, a professional collective of independent luxury cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about other quality properties that you might like. You may unsubscribe from this service at any time.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at a destination outside the European Economic Area. By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.

You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:

Access– to access all the personal data we hold about you;

Erasure– that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;

Portability– to copy or transfer the personal data we hold about you to another party.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data retention

We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.

If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

To enable online bookings we use cookies provided by Inn Style.

To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies. These are used to track visitors andcollect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.