Customer Service Representative - Work From Home in Warren, MI at SYKES JOBS

Job Snapshot

Job Description

Job description

Customer Support Agent Work From Home
Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We’re looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly.

In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.

See your skills turn into a career, or continue your successful career with the only company you’ll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers.

Primary Responsibilities

Answer back to back calls and resolving issues

Build a strong relationship with your customer

When they hang up with you, they will have their issue completely resolved, and remember the great service they received

Resolve the problem quickly and ensure situation does not escalate

Speaking clearly with empathy in both positive and negative situations

Communicate clearly and effectively

Multi-task while on the phone – resolve the issue while maintaining a short call time

Key Factors for Success

Do you hear someone’s situation and are able to put yourself in their shoes?

Do you go out of your way to help others?

Are you able to be the voice of the company?

Do you stay calm in escalated customer situations?

When you get stressed, are you able to maintain your neutral point of view?

Do you stay calm under pressure?

Are you organized and efficient?

If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home!

Job Requirements

This is the right job for you if you’re able to:

Speak on the phone and use a computer

Empathize and be friendly with people you’ve never met

Use logic and solve problems

Be part of a team

Desired qualifications, skills and experience

Nice to have (but not required):

Customer service background

Experience with financial services, healthcare, technology companies, or something similar

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.