Pest Control Booking

Please enter at least a partial postcode or street to find the location where this Pest Control booking will take place

Property number

Property name

Street

Postcode

Step 2: What type of pest do you have at this location?

Select the type of pest from our list below

Garden ants (black ants)

Bedbugs (1 to 4 bedrooms)

Cockroaches

Fleas

Mice

Bedbugs (5 to 8 bedrooms)

Beetles

Combined Bedbugs and Cockroaches

Combined Mice and Cockroaches

Combined Rats and Cockroaches

Moths

Pharoah Ants

Rats

Squirrels

Wasps

Step 3: Location of pests

Please choose one or more of the locations where you have the pest problem from our list below

Bathroom

Bedroom

Dining Room

Garage

Hallway

Kitchen

Loft

Other

Other living area

Rear Garden

Shed

Throughout

Unknown

Step 4: Choose a date and time for your booking

Please select a convenient time from our list of available timeslots below. Any with a red dot are times we are nearly fully booked.

One of our officers will visit your property between 8:00am and 12:00pm for morning bookings, or between 12:00pm and 5:00pm for afternoon bookings.

Step 5: Your full details and a summary of this booking

Your provisional booking slot will be held for the next 10 minutes. Please complete the details below, then continue to the payment section.

If you do not complete the booking before the timer ends, your provisional booking will be cancelled.

Address

First name*

Surname*

Telephone

Mobile telephone

Your email*

Client's email

If you are raising this request on behalf of one of your tenants, please enter their email address here so that both of you receive updates from our team.

Type of pest

Location(s)

Booking

Cost

Terms & Conditions

Please read the following terms and conditions that apply to you treatments including cancelling, missing or rearranging your appointments:

Reports are sent electronically by email to the person making the booking and occupiers where this information is given. This will include details of both parties.

·If you miss your appointment or it cannot take place because, for example, an adult is not at home at the arranged time, the required preparation has not taken place or the occupant declines to allow the treatment to take place, the appointment will not be rearranged and no refund will be made.

·If you want to cancel your appointment, your treatment fee will be refunded minus an administrative charge, provided at least one working day's notice is given.

·If you want to cancel your appointment the same day as your visit, no refund will be made.

·If you wish to cancel an appointment where the treatment has already started, no refund will be made (regardless of the notice given).

·If an active infestation cannot be found a refund will be made minus an administrative charge. If treatment and/or baiting has commenced no refund will be given.

·We will provide you with an additional two visits within 4 to 6 weeks of your final visit if you are still experiencing a pest problem. However if you fail to undertake works (proofing / hygiene) or adhere to pest control technician recommendations we may stop treatment and no refund will be given.

·If the council is unable to fulfil an appointment (for example due to inclement weather, staff sickness or travel problems) and suitable alternative cannot be offered within ten working days of the original appointment, the fee paid will be refunded in full.

Administrative charges (for cancelling or rearranging a booking)

Cause of refund

Deduction from refund

Appointment cancelled when more than one working day notice given

£35

Appointment missed or cancelled when less than one working day notice given

No refund given

No treatment possible because no active infestation found

£35

Treatment has already started but customer does not want to continue with further visits

No refund given

By making this booking I agree to the Brent Council Pest Control service terms & conditions

Please wait while we transfer you to the payment portal ...

This type of pest can't be booked

Sorry, but you can't book %TYPEOFPEST% using this online form, because your selected address is a council-owned property.