FAQ

You will receive an order confirmation email at the end of a successful online transaction. This will serve as confirmation of your order.

2. When will online orders be available until?

Online orders will be available until 1 October 2017, while stocks last.

3. Can I cancel or change my confirmed order?

Once the online transaction has been successfully completed, no cancellations or refunds are allowed. Amendments to collection and delivery pertaining to your existing order, can be made by calling +65 6434-5190 (9 a.m. to 6.30 p.m.) or emailing rc.sinrz.mooncakes@ritzcarlton.com.

4. When can I collect my mooncakes?

Self-collection of mooncakes will be available from 4 September to 4 October 2017 between 11 a.m. to 2 p.m. / 2 p.m. to 5 p.m. / 5 p.m. to 8 p.m. at the following retail locations: The Ritz-Carlton, Millenia Singapore (Level Three), Millenia Walk (Level One).