Crowne Plaza Grand Rapids

The public areas, including the lobby and dining room, are spacious with a contemporary décor. Standard rooms are modest in size, but larger suite options are available. This hotel features a lovely landscaped courtyard and an indoor-outdoor pool. The Executive Rooms are on the fourth and fifth floors; many rooms include balconies.
Smoke free premises. 320 units. 5 stories, interior corridors. Accessibility (Call).

Guest Ratings

Pros: located on 28th street...easy access to freeway and only $15-20 Uber ride to downtown.

Cons: Nope.

6.0

William

Pleasant

Family with Young Children

02-16-2018

Pros: Location. Room was a good size.

Cons: Found a pair of eyeglasses in between the night stand and the bed on the floor. (From a previous guest.) I cant imagine housekeeping would've missed those if they were cleaning as they should. Makes me wonder what wasn't cleaned

3.0

Tarolyn

Poor

Family with Young Children

02-16-2018

Pros:

Cons: The room appointments were disappointing. No refrigerator or microwave. The food for purchase in the lobby was also bare. The bathroom was very small. The most disappointing of all, was that the pillows were like rubber. No sleep all night.

5.0

Verified Hotel Guest

Fair

Traveling as Couple

02-16-2018

Pros: The location of the hotel and the staff was very friendly and welcoming.

Cons: We were put in the handicap room and the shower head only pointed down and would not stay up. The bed had a dip in the middle so my wife and I both rolled into that. Plus the beds were not very comfortable.

7.0

Verified Hotel Guest

Good

Traveling as Couple

02-16-2018

Pros: nice indoor/outdoor pool and the facility is nicer than expected for the price

Cons: the room lighting is downright AWFUL. The lighting that was available was all very dim, yellowish lights. Beds were too soft for me, because its a conference center we were disturbed by attendees SHOUTING at each other down the halls when the bar closed.

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

02-16-2018

Pros: easy to get to , parking , comfortable rooms.

Cons:

4.0

Verified Hotel Guest

Disappointing

Traveling as Couple

02-16-2018

Pros: location, airport shuttle

Cons: BEDS - both beds in a two queen room were hard and had clearly sunken middles. We tried to pick the lesser of two evils to sleep in, but did not get much rest

9.0

Verified Hotel Guest

Wonderful

Group Traveler

02-16-2018

Pros: Great mattresses & room service

Cons: Pool area seemed outdated

10.0

Joy

Exceptional

Family with Teens

02-16-2018

Pros: Staff was fantastic. The waitstaff in the restaurant where outstanding. Food was good and reasonably priced for a hotel of this quality. Room was very clean.

Cons:

3.0

James

Poor

02-16-2018

Pros: It was rated 3 1/2 star! at best it was a 1 1/2. Very old property. I didn't like the hotel it was nasty!

Cons: Nasty old property! It should never be rated a 3 1/2 star!

1.0

Gregory

Very Poor

Traveling as Couple

02-16-2018

Pros: Nothing

Cons: Yes, The mattresses were wore out. They sank in the middle. No hot water, The shower curtain was broken. The TV kept scrambling. The desk person was rude. We are planning on getting a hold of Crown Plaza Hotel Customer Service.

6.0

Verified Hotel Guest

Pleasant

Traveling as Couple

02-16-2018

Pros: It was in a convenient location. Nice pool area.

Cons: The hotel was clean, but by the smell, and the appearance, you could tell it was aged. Just didn't quite meet my expectation for star level.

6.0

Verified Hotel Guest

Pleasant

Family with Teens

02-16-2018

Pros: Hotel was clean. Lobby was large and welcoming

Cons: Beds need to be replaced. Hotel is clean, but dated.

1.0

Keyla

Very Poor

Family with Young Children

02-16-2018

Pros:

Cons: had an earwig in my bed when i checked in and a dirty tub for 2 days

8.0

Tom

Very Good

Solo Traveler

02-16-2018

Pros: location to airport

Cons: no

9.0

Brian

Wonderful

Business Traveler

02-16-2018

Pros: The hotel and staff are very nice.

Cons: Bathroom in room showed a lot of wear and tear.

4.0

Verified Hotel Guest

Disappointing

02-16-2018

Pros: There were two televisions and a French doors dividing the bedroom from the living room .

Cons: We found a dead cochroach in the public sauna.

4.0

Verified Hotel Guest

Disappointing

Business Traveler

02-16-2018

Pros: Pillows

Cons: Loud in the lobby, Loud in the halls

5.0

Verified Hotel Guest

Fair

Business Traveler

02-16-2018

Pros: proximity to airport

Cons: shabby, dirty, not even close to its 3.5 star rating

5.0

Julie

Fair

Solo Traveler

02-16-2018

Pros: Good location

Cons: Needs updating, wireless slow and lots of disconnects. Had to ask repeatedly for a refrigerator before receiving

4.0

Jeremy

Disappointing

Family with Young Children

02-16-2018

Pros: Pool

Cons: High price for what you get.Very small room,tiny bathroom.Beds were uncomfortable and mattress was saggy in the middle.Husband and I had a hard time sleeping in our bed because we would roll toward the middle .No breakfast, fridge or microwave.

8.0

Verified Hotel Guest

Very Good

02-16-2018

Pros: Location

Cons:

5.0

Linda

Fair

Business Traveler

02-16-2018

Pros:

Cons: Getting in and out of the parking lot is a bit of a challenge. I thought the rooms needed some updating and the bed was a bit less than comfortable.

5.0

Verified Hotel Guest

Fair

02-16-2018

Pros:

Cons: Did not consider this to be a 3 star hotel. The rooms and hotel were extremely outdated and had an intense musty smell.

10.0

Debbi

Exceptional

Family with Teens

02-16-2018

Pros: Location to the soccer fields

Cons: Staff was excellent but the room was run-down. I kept stepping on the door strip in bare feet which stabbed me in the foot. The carpet was tearing in our room and I noticed it tearing in the lobby too. This hotel definitely needs an upgrade.

3.0

Kelly

Poor

02-16-2018

Pros: The staff was amazing. The hotel is old and needs some care. Example carpet -good cleaning.

Cons: Dirty.

9.0

B

Wonderful

Traveling as Couple

02-16-2018

Pros: Shuttle to ArtPrize and pool

Cons:

5.0

David

Fair

Business Traveler

02-16-2018

Pros: Very nice place the price was right

Cons: Walls paper thin. Woke up at 4am to the sound of snoring in the next room. Shower screwed up drain was plugged. Front desk guy kind of seemed like he didnÃ¢â‚¬â„¢t want to be there.

3.3

Sawyer

Poor

family with young children

02-16-2018

Terrible , don't go

Pros:

Cons: Crappy staff and the stole and extra 150$ from me

3.3

Klaus

Poor

solo traveller

02-03-2018

Poor

Pros:

Cons:

7.1

Tassara

Good

review category group of friends

01-31-2018

I didn't get any rest...

Pros: Staff

Cons: I didn't get any rest

7.5

Lorraine

Good

family with young children

01-31-2018

My stay at this hotel...

Pros: The Free toothpaste, nice pool, accommodating staff

Cons: Broken and cracked items in room,loud heater vent, no microwave or fridge

7.5

Anonymous

Good

mature couple

01-26-2018

Good

Pros:

Cons:

6.7

Carol

Pleasant

family with young children

01-04-2018

Ok

Pros:

Cons: Booking said breakfast included
Had to prove this to front desk with picture of booking and he still gave us a hard time.
Hair hanging in shower from last client... yuck
Had to request a fridge for room.

8.8

Anonymous

Excellent

young couple

12-31-2017

Restful

Pros: Excellent service

Cons: Needs updated

9.2

Aleida

Wonderful

young couple

12-30-2017

Superb

Pros:

Cons:

7.5

Mike

Good

young couple

12-26-2017

Good

Pros:

Cons:

10.0

Anonymous

Exceptional

solo traveller

12-18-2017

Exceptional

Pros:

Cons:

7.1

Fiv

Good

review category group of friends

12-14-2017

Good

Pros: good breakfast and nice rooms

Cons: No fitness center

10.0

Anonymous

Exceptional

mature couple

12-13-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

12-09-2017

Exceptional

Pros:

Cons:

7.5

Ramesh

Good

solo traveller

12-04-2017

Good

Pros:

Cons:

5.8

Jason

Okay

young couple

11-26-2017

Okay

Pros:

Cons:

7.5

Justin

Good

review category group of friends

11-02-2017

Good

Pros:

Cons:

5.5

Danette

Okay

family with young children

10-26-2017

Passable

Pros:

Cons:

10.0

Anonymous

Exceptional

young couple

10-24-2017

Exceptional

Pros: The bed was very comfortable, the property was quiet, well-maintained, and had all the amenities we needed. They also had the "extra-touches", like the shampoo / conditioner/ body lotion, as well as the "comforting spray" and other added bonuses. Refrigerator for the room was available upon request as well! Location is close enough to downtown for a short drive (or shuttle), but far enough away to be quiet. Great property for an enjoyable weekend stay!