Global consumers using cloud services hit more than 375 million in first six months

15/10/2012

Infotech Lead India: The number of global consumers using cloud services after the first six months hit more than 375 million, or about three-quarters of the estimated total of 500 million by year-end.

While no firm numbers exist to show the extent of the cloud in 2011 because it was relatively new and untested, best estimates put global subscribers then at approximately 150 million.

Subscriptions to either free or paid cloud services will continue to climb in the years ahead, jumping to an estimated 625 million next year, and then doubling over the course of four years to reach 1.3 billion by 2017, as shown in the figure below.

“The cloud is a game changer in an age of near-ubiquitous mobile broadband, offering benefits to consumers and cloud service providers alike,” said Jagdish Rebello, director for consumer and communications at IHS.

For consumers, cloud services are intended to manage and store user-generated data or purchased content, such as music, ebooks, pictures or videos. The content can then be seamlessly accessed and synced across devices like smartphones, media tablets and PCs. Meanwhile, technology companies are looking at the cloud as a way to generate revenue.

Apple, Microsoft, Google and Amazon are using their own cloud offerings to sell hardware, content and other cloud storage services. Such services are often provided at the same cost—or below the cost—of equivalent offerings from pure-play cloud storage providers like Dropbox, Mozy, Carbonite and SugarSync.

To compete with the big players, pure-play cloud providers are adopting a freemium modelin which they throw in 2 to 5 Gigabytes of cloud storage for free, and then offer tiered pricing plans for higher levels of storage. In many cases, these service providers limit the size of files that can be stored on their storage service.

The business of providing cloud storage can be costly, however. The cloud industry will continue to lose money from pure cloud offerings, IHS believes, and independent providers will find it extremely difficult to remain financially viable.

This, in turn, provides mobile network operators with an attractive opportunity to partner with the pure-play providers and to offer differentiated services.

In addition to generating revenue opportunities, cloud services can create stickiness and reduce churn among the customers of mobile operators.

Users with large amounts of data stored on an operator’s cloud service are likely to be reluctant to migrate their content to another operator’s cloud service at the end of a contract period because of the hassle involved, so the cloud can be effectively leveraged as a tool to retain customer loyalty.