Select Wired Network or your wireless network name (if you are prompted to do so).

Select Test Xbox Live Connection.

Select Yes if you are prompted to update your console software.

If this does not fix the problem, try the next solution.

Solution 2: Make sure you have enough storage space

The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB if you live in Japan). If you don’t have enough free space, you need to move or delete some items. See Copy, move or delete Xbox 360 content.