Orders received by internet, providing the products are in stock, are usually despatched within 24 hours. Should the stock be unavailable we shall contact you by e-mail to advise when stock is to be expected. Should you order more than one item, we will make part deliveries on that order until the order is either complete or cancelled.

Deliveries to nominated Academies take place every Wednesday during term time. Delivery will be made to the Academy reception. Collection can be undertaken anytime after 3pm. To qualify for the weekly delivery service, you must place your internet order NO LATER than 10am on the Wednesday of that delivery week. Orders received after 10am will automatically be scheduled for the following week.

RETURNS

Goods bought from Academyschoolwear.com may be returned

Exchanges and Returns

1.1If for any reason you are unhappy with your purchase, you can return or exchange it, so long as the items are unworn and you do so within 30 days of delivery/collection. Should you request a refund, we will refund you the full purchase price.

You will be responsible for returning the goods to us. The bags in which orders are despatched are re-useable and should be used for returning items to us.

1.2 All goods must be returned unworn and in their original packaging.

1.3You may return goods either to your nominated Academy Reception or directly to Academy Schoolwear Ltd, Unit 2A Thornley Station Industrial Estate, Shotton Colliery, Co. Durham DH6 2QA. Please ensure you include a completed returns form provided on the despatch note when you received the goods; This will ensure we are able to process your returns as swiftly as possible.

Faulty Goods

2.1 If you find that the goods are faulty or not as described on the website, please Contact us on 01429 856416 or email details to info@academyschoolwear.com for advice on how to resolve the problem as quickly as possible.

2.2 We will send a replacement in advance, and ask you to return the faulty item to us within 30 days.

2.3 If the items is not returned within 30 days, we will charge your card for the replacement.

Returning Goods

Any goods delivered via an Academy, must be returned via an Academy. A returns note is included in your parcel. We will bear any necessary costs incurred in replacing or repairing any goods that are faulty or not as described, including the costs of returning the Goods to us provided you use the freepost returns label. We regret that we cannot be held responsible for the non-delivery of returned goods so we recommend that you get a certificate of posting from the Post Office.

Our privacy policy relates ONLY to information that we obtain from you.

The information provided by you will be processed for the following reasons:

3.1 To administer your user account

3.2 To process any request for advice or information supplied by us

3.3 To notify you of our bulletins, information packs or services

3.4 To customise our website according to your interests

3.5 To process any orders made through our website.

The type of information we will collect from you includes:

4.1 Your name and address

4.2 Your phone number and e-mail adress

4.3 Your credit or debit card details if you are purchasing our products

Any information about you is stored electronically on our database. It may also be printed and stored in our filing system.

Your personal information will be kept confidentially except to the extent that we are compelled to disclose it by law or to comply with an instruction of a regulatory body.

If you believe that the information we hold about you is inaccurate or you wish us to cease processing your data, please contact us.

You may refuse any marketing communication from us in the future at any time by contacting us by email

Should you wish to obtain a copy of the personal data we hold for you, please write to us, a small sum may be payable.

Academy Schoolwear Ltd reserves the right, at its discretion, to make changes to any part of the Site. Due to its policy of updating and improving the site, Academy Schoolwear Ltd may wish to change these Terms (including those relating to your use of the Content). When terms are changed, we will notify you by publishing details of those changes by including them at the end of these Terms (see "Changes to these Terms") If you do not agree to be bound by those changes, you should not use the Site any further after they are published at the end of these Terms or after you receive notice of them.

Academy Schoolwear Ltd takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users and clients in accordance with worldwide practices for customer privacy and data protection. If you have any questions about this privacy statement, or the practices of this site, please contact us.