My Resume

Catherine A. Jefferson

Objective

A position as a lead or senior technical writer in a networking or computer security-related company that will use and expand my writing, technical, and artistic skills.

Summary of Qualifications

Experienced Technical Writer and Editor. Have been writing and editing technical documentation for the networking, computer security, health care, and electric and gas power industries for twenty years.

Write clear, coherent prose.

Know how to gather information on technical subjects from engineering and product development documents, interviews with product managers, engineers, and others who know the product, and hands-on use and testing of the product.

Regularly blog about spam and security issues.

Have written several book-length technical documents from scratch, including API documents and other highly technical material intended for an engineering or other technical audience, as well as documents intended for end users and non-technical audiences.

Have performed detailed edits of documents written by other technical writers and researchers, in some cases documents with multiple authors, to produce a final document that reads smoothly.

Have developed and worked with single source document sets using XMeTaL with Authoria and FrameMaker, and am thoroughly familiar with DITA and other types of markup.

Am thoroughly familiar with non-single-sourced documentation in Adobe FrameMaker and Microsoft Word, and have written book-length documents and developed templates using both programs.

Have a good working understanding of the networking, computing, health care, electric utility, an environmental engineering industries, acquired on the job from engineers, medical researchers, and scientists working in these fields.

Understand programming concepts, and read and understand code written in JavaScript, PERL, and Unix shell script. To a lesser extent, also read and understand Visual Basic, C and C++.

Experienced Technical Illustrator. Competent technical illustrator with a good grasp of where an illustration will help a user understand a concept, and a touch for developing simple, clear conceptual artwork.

Familiar with Microsoft Visio, Microsoft Project, and other business graphics programs.

Familiar with Adobe Illustrator, CorelDRAW, and other professional vector-based illustration programs.

Familiar with Adobe Photoshop, Corel Photopaint, and other professional bitmapped imaging programs.

Experienced WWW Site Developer. Have developed web sites for the high tech, health care, and electrical and gas power industries for over ten years. In addition to my skills as a writer, I bring the following skills to my web development work:

Familiar with web site development from scratch or using platforms such as WordPress.

Have strong design skills. Understand how to organize information so that users can find what they need quickly, without wasted time or wrong turns.

Own and manage hardware servers and cloud instances that host blogs and traditional web sites. Familiar with basic server management of Linux- and *BSD systems.

Related Experience

Develop and write documentation for Citrix Application Firewall-related products. Wrote and currently maintain the Citrix Application Firewall Guide. Am responsible for tracking and documenting the ongoing development of the Citrix Application Firewall.

Develop and write documentation for Citrix NetScaler security features. Am responsible for tracking and documenting the ongoing development of the AAA, protection, rewrite, and URL transformation features.

Rewrote the Citrix NetScaler Traffic Management Guide and online help for a single sourcing environment.

Wrote the first version of the Citrix Policy Configuration and Reference Guide.

Built a single source document encompassing four different versions of the Siebel Marketing Guide, with conditional text tags and variables that allowed several books to be edited and produced from one set of FrameMaker files.