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Disappointing

Checked in late and desk clerks were changing shifts; trying to be way too cute while we had to wait. No regular coffee in the room. Shower in room was as weak as I have ever experienced; felt like I was at Boy Scout camp pouring water through a tin can. Checked out after one night and went to Hampton down the road for $50 less per night.More

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Stayed: March 2012, travelled with family

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Ask Ken S about Hilton Garden Inn Atlanta/Peachtree

Thank Ken S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HGI-PeachtreeCity, General Manager at Hilton Garden Inn Atlanta/Peachtree, responded to this reviewResponded 5 March 2012

Thank you for taking the time to write down the problems that you experienced during your recent visit to our hotel.

I sincerely apologize for any inconvenience we may have caused you to experience as a result of the problems you noted. I have shared your valuable feedback with the appropriate team members, and I guarantee you that I will follow up to ensure that the problems you had do not become recurring problems at our hotel. As far as the shower pressure issue you might have been in a handicap accessible room that required you to "pull-out" the shower knob to increase the pressure.

Ken S, our guests are indeed our first concern and it is always our #1 goal to provide every guest with excellent service in every respect. We apologize for failing to serve you in this manner.

Once again, thank you for your comments. We certainly would appreciate the opportunity to restore your faith in our property and hope that you will continue to choose Hilton Garden Inn for all of your lodging needs. I hope you will give us another opportunity.

Sincerely,

Rick D. AdlingtonGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The hotel appeared to be newer, everything smelled new and it seemed to be freshly painted. The room was decorated in modern style. Standard HGI breakfast. The location was perfect, in the center of town. The staff were great, as always. Everything I would expect from them and more.

Stayed: March 2012, travelled on business

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Ask hall0510 about Hilton Garden Inn Atlanta/Peachtree

Thank hall0510

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HGI-PeachtreeCity, General Manager at Hilton Garden Inn Atlanta/Peachtree, responded to this reviewResponded 5 March 2012

Thank you for taking the time to write down and share the positive experiences during your recent visit to our hotel.

I certainly appreciate your feedback and I guarantee you that I will share your survey with all our team members at our next "Service Celebration" meeting. I am sure that my team will be very pleased to know that as a result of their hard work and their commitment to providing every guest with a quality experience that they were able to meet your expectations.

We take a lot of pride in our service. We were just awarded the "Success Award" from Hilton Hotels as the 15th BEST hotel in the brand and 2nd best in Georgia.

Once again, thank you for completing the survey and we look forward to the opportunity of serving you again.

We appreciate your loyalty!

Sincerely,

Rick D. AdlingtonGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Traveling on business and stopped in for a one night stay. I knew as soon as I walked in it was a property with pizzazz! I was greeted by a lovely young lady with a warm and welcoming attitude and a fantastic smile. Cookies available and even some restaurant samples at the front desk. As an HHonors member they offered me 500 bonus points for eating dinner at the Hotel, plus a free appetizer. I presumed it must be bad and they were enticing business, I was wrong!!!!! They were just plain friendly and appreciated my patronage, and dinner was great. Service was great.

The property was clean, well maintained, and I felt like a valued guest. I had one minor issue with my room at checkin, and it was immediately addressed with speed and professionalism. Great place, I'll be back!

Thank you to the entire staff!

Stayed: February 2012

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Ask GadgetMedic about Hilton Garden Inn Atlanta/Peachtree

1 Thank GadgetMedic

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HGI-PeachtreeCity, General Manager at Hilton Garden Inn Atlanta/Peachtree, responded to this reviewResponded 5 March 2012

Thank you for taking the time to write down and share the positive experiences during your recent visit to our hotel.

I certainly appreciate your feedback and I guarantee you that I will share your survey with all our team members at our next "Service Celebration" meeting. I am sure that my team will be very pleased to know that as a result of their hard work and their commitment to providing every guest with a quality experience that they were able to meet your expectations.

We take a lot of pride in our service. We were just awarded the "Success Award" from Hilton Hotels as the 15th BEST hotel in the brand and 2nd best in Georgia.

Once again, thank you for completing the survey and we look forward to the opportunity of serving you again.

We appreciate your loyalty!

Sincerely,

Rick D. AdlingtonGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I stayed at this hotel on January 26 to 29. It was absolutely perfect, brand new & immaculate. Each and every staff member were extremely polite and friendly. The price was the best out of all of the hotels in Peachtree City.

I will be returning to Peachtree City again this year to visit relatives and will definitely stay here again.

Stayed: January 2012, travelled with family

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Ask Gcloss about Hilton Garden Inn Atlanta/Peachtree

1 Thank Gcloss

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HGI-PeachtreeCity, General Manager at Hilton Garden Inn Atlanta/Peachtree, responded to this reviewResponded 5 March 2012

Thank you for taking the time to write down and share the positive experiences during your recent visit to our hotel.

I certainly appreciate your feedback and I guarantee you that I will share your survey with all our team members at our next "Service Celebration" meeting. I am sure that my team will be very pleased to know that as a result of their hard work and their commitment to providing every guest with a quality experience that they were able to meet your expectations.

We take a lot of pride in our service. We were just awarded the "Success Award" from Hilton Hotels as the 15th BEST hotel in the brand and 2nd best in Georgia.

Once again, thank you for completing the survey and we look forward to the opportunity of serving you again.

We appreciate your loyalty!

Sincerely,

Rick D. AdlingtonGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Recently stayed here with my husband after he finished his business in Birmingham and Atlanta. The room was very nice. Liked the idea that it was electronic ready with plenty of outlets and recharging cord. Very nice indoor pool and whirlpool. Small gym. Nice breakfast area and small bar. We found the people hear very friendly and helpful. Seems, as New Yorkers, that's the Southern way. I think this is a relatively new hotel so everything is clean and new. Will be coming back as my husband has cousins in Peachtree City. One day hope to be residents of PC.

Stayed: January 2012, travelled on business

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Ask sueec59 about Hilton Garden Inn Atlanta/Peachtree

Thank sueec59

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HGI-PeachtreeCity, General Manager at Hilton Garden Inn Atlanta/Peachtree, responded to this reviewResponded 5 March 2012

Thank you for taking the time to write down and share the positive experiences during your recent visit to our hotel.

I certainly appreciate your feedback and I guarantee you that I will share your survey with all our team members at our next "Service Celebration" meeting. I am sure that my team will be very pleased to know that as a result of their hard work and their commitment to providing every guest with a quality experience that they were able to meet your expectations.

We take a lot of pride in our service. We were just awarded the "Success Award" from Hilton Hotels as the 15th BEST hotel in the brand and 2nd best in Georgia.

Once again, thank you for completing the survey and we look forward to the opportunity of serving you again.

We appreciate your loyalty!

Sincerely,

Rick D. AdlingtonGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

After a long day of business travel I arrived at the Hilton Garden Inn in Peachtree City, GA at 10:30 PM to discover my “guaranteed for late arrival” credit card confirmed reservation room was not available. They did not have a room for me! When I asked for an explanation of why my room was not available the front desk person’s only answer was, “That decision was made by our manager Jamie Carden; I would need to speak with Jamie for an explanation”. Since Jamie had left for the day I asked to speak to another manager. The front desk person left to find the manager, upon returning she advised me that the manager was busy and couldn’t speak with me.

The Hilton Garden Inn had made a reservation at another hotel for me indicating it was a comparable hotel. I asked if they had ever seen the rooms in the hotel, both the Front Desk person and in later conversation with Jamie Carden said no they had never visited this “comparable” hotel’s rooms. I stayed at the other hotel and will state that it was not a comparable hotel to a Hilton Garden Inn. Upon checking in at the comparable hotel I was told that three other people had been sent over that night from the Hilton Garden Inn.

I was promised that Jamie Carden would call me to explain the reason my “guaranteed hotel room” was not available at the time I tried to check in. Jamie did not call me back until I contacted Hilton Honors and they told her to call me. Oh yes, I’m also a Hilton Honors member, it didn’t make any difference.

If you want to check in and have your room available I would suggest booking at another hotel in Peachtree City, GA

Stayed: November 2011, travelled on business

Service

Ask Julie C about Hilton Garden Inn Atlanta/Peachtree

5 Thank Julie C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

HGI-PeachtreeCity, General Manager at Hilton Garden Inn Atlanta/Peachtree, responded to this reviewResponded 6 March 2012

Thank you for taking the time to write down the problems that you experienced during your recent visit to our hotel.

I sincerely apologize for any inconvenience we may have caused you to experience as a result of the problems you noted. It was unfortunate that our hotel was oversold that evening. Realising that this was our mistake we DID make arrangements and paid for your room and tax at the comporable hotel and recognizing you as a Hitlon Honors member we credited your account for 5,000 points. That was more then you would have earned if you had stayed with us and paid for the room.

I have shared your valuable feedback with the appropriate team members, and I guarantee you that I will follow up to ensure that the problems you had do not become recurring problems at our hotel.

Julie C,, our guests are indeed our first concern and it is always our #1 goal to provide every guest with excellent service in every respect. We apologize for failing to serve you in this manner.

Once again, thank you for your comments. We certainly would appreciate the opportunity to restore your faith in our property and hope that you will continue to choose Hilton Garden Inn for all of your lodging needs. I hope you will give us another opportunity.

Sincerely,

Rick D. AdlingtonGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC