I had a horrible experience from beginning to end. Before you purchase make sure you review your order because you cannot go back to edit anything. I did not notice my shipping address was not updated and submitted my order. I immediately contacted the "Tech support" which was no help. They informed me since I just submitted a couple of minutes ago it would be no problem. Wrong, I received another email saying they were unable to change. i contacted Fedex and was told they could call in to update the shipping address but Tech support acted all dumb. I finally contacted the post office in the location it was to be delivered and they so graciously forwarded it to me. I received the viola and it was it great condition and I am pleased. I think this is the last time I will be ordering from here. The lesson is read the review and look at your order before purchasing here. Customer service is a joke here.