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Customer Service Representative

A top bank in Lynn, MA is seeking a candidate for their open Customer Service Representative role. In this contract, you will take 75 calls per day, as well as be responsible for up selling, cross selling and answering questions regarding product line. Ideal candidates will be able to work in multiple screens, think outside of the box and handle escalated situations. If you're looking to join a fun environment that is not only easily accessible by T, but also offers sales contests, employee empowerment team building and customer experience survey contests, apply today!

Requirements for the Customer/Financial Service Representative:

Must be available M-F, 9AM-4PM for training

Availability to work one to two nights as well as occasional Saturdays

Bilingual in Spanish is a plus

Strong organizational skills with great attention to detail

Technology savvy with a strong knowledge working with Microsoft Office

Strong multi-tasking and prioritizing skills with the ability to meet deadlines

Excellent written and verbal communication skills

Strong interpersonal skills with a customer service focus

Ability to work independently and as part of a team

Must be eligible to work in the U.S. without sponsorship

Contract Employee Benefits:

Health and Dental

Contract employees are eligible for subsidized health and dental insurance coverage upon completion of 120 hours on assignment within four (4) consecutive weeks working a minimum of thirty (30) hours per week.

Paid Sick Leave

Contract employees who are employed to work in the Commonwealth of MA may accrue and use up to forty (40) hours of paid sick leave per calendar year in increments of no less than one (1) hour.

401(k) Plan

Regularly recruited contract employees, who are U.S. citizens aged twenty-one (21) or older, are eligible to contribute to KNF&T’s retirement savings plan with Fidelity Investments.

Short Term Disability

Contract employees are eligible for subsidized short term disability, covering up to 12 weeks of a disability including maternity leave.

Free Training

KNF&T uses a state of the art e-Learning software training system. We encourage all our contractors to take advantage of this training, which is available 24 hours a day, 7 days a week.

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Since 1983, KNF&T has provided Boston area businesses with highly skilled professionals in office administration, accounting, finance, and human resources. KNF&T has become one of Boston's leading staffing firms, being named one of Massachusetts' "Top 100" women-led businesses.