When - Thursday July 31st from 6.30pm - 9pm
Where - CSI Innovation Lab - 215 Spadina Avenue
What - Service Design Thinks Toronto - Postal Service
Why - Deepika Malik, Director of UX at Canada Post, talks about the barriers to Service Design approaches and the tactical use of tools and methodologies at a centuries old institution.
How - Register here: http://bit.ly/1mbXjHP

What does it take to create an outstanding event experience? In times of TED, SlideShare & Co when high-quality input is available to everyone – what value has a live event bring to offer?

Guest speaker Claudia Brückner is an event experience designer. In her input talk she discusses the changing role of live events. How can they facilitate meaningful interactions? And enable people to communicate with each other?

This summer edition of Service Design Drinks is hosted at Aperto. The digital communication firm opens their courtyard in Mitte, invites to chilled drinks and vivid conversations.

The Berlin spring drinks invite you to discuss and explore service innovation in the retail sector. What are business challenges? What are emerging drivers? What behavioural changes can be observed? Guest speaker Johannes Wrubel, an independent brand consultant, will give an introductory talk. Afterwards a hands-on session will make the topic tangible for you. It’s followed by open mingling at the beautiful Fjord office.

This is a very informal, last minute event. Looking forward to seeing some of the service design Toronto community!

We invite you to join us for a drink and chat with Dr. Sarah Schulman, co-founder of renowned co-production solution ‘Family by Family’. Sarah is in town briefly for business and is making time to hang out and chat with the co-production meet-up group (http://www.meetup.com/Co-Design-Co-Delivery-Co-Production-Toronto-Meetup/). We are excited to share with you this opportunity meet Sarah and learn about her lessons learned and latest thinking around how to make co-production happen!

What is it?
The Global Service Jam is a non-profit volunteer activity organized by an informal network of service design afficinados, who all share a common passion for growing the field of service design and customer experience. The Jam has a staff of none and a budget of nearly nothing - we are all volunteers.

What will we do?
You’ll be working with people you might never have met before, bouncing ideas off one another and building on what bounces back. People all over the world are Jamming around the same Theme, sharing insights and support globally. And it’s not just talking - you are here to turn your ideas into a concrete design, prototype and plan of action which you or somebody else might want to make real.

Please note - the price for Jammers is $5 (plus applicable fees) to help cover costs of supplies and refreshments. (non-refundable).
If you just want to watch our final presentations and awards, this is FREE!
Huge thanks to our sponsors!

How is design changing? What is the role of the designer in 2014 and what are her responsibilities? Above all, where does design start and where does it end in these days?

Kindly invited by the strategic design consultancy IXDS, let us kick-off this year’s first service design meet-up by discussing fundamentals, exploring how we work and making plans of what to do different in 2014. January seems to be the appropriate month to have such an attempt. As usual, doors open at 7.30 pm, the official part – half input, half interactive exercise – is followed by open mingling.

Theme: Informal Bookclub on Service Design: From Insight to Implementation

We have been dipping into the Rosenfeld’s new Service Design book, and thought it would be fun to have an informal book club drinks,
for those who have read it or want to read it before we meet. And if you haven’t had a chance to read the book, you’re still welcome to join
us for some service design conversation.

When - Mon July 22nd from 6:30pm
Where - Bedford Academy, 36 Prince Arthur Avenue
What - Service Design Drinks Toronto
Why - Drinks and informal book club
How - Register here on Eventbrite (so we can keep the reservation accurate)

Looking forward to seeing you all for some lively Service Design Drinks!

After a terrific Gov Jam earlier this month ‘public service design’ will be the topic of the event. As usually there will be an input followed by an interactive hands-on session and drinks and mingling afterwards.

The event takes place at The Wye, located in the beautiful old post building in Skalitzer Str. Doors open at 7.30 pm.

An informal get-together and chance to connect with the Portland service design community and share what we’re doing, what we’re seeing and where it’s headed. Open to organizations and individuals interested in service design, design thinking, social innovation and transformation design. And beer.

Seek out SDD London veteran Steve Lee, or find us between 6-9pm gathered beneath the giant post-it note on the wall, naturally.

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Twitter: @ServDesignPDX

An informal meetup to share and explore service design thinking together in the city. No talks, just lots of conversation. We will share learning and thinking about service design, the services we are working on, and our recent Global Service Jam and Service Design Thinks events.

The doors are open to everybody who is interested in service design and making services better. You could be managing, designing or delivering any kind of service.

Welcome to the first session of Service Design Drinks Toronto 2013!
Join us at the Bedford Academy from 6.30pm on Tue March 12th.

Come drop by to meet other people who are interested in service design topics, share ideas, and maybe get some inspiration for your next project!
Details and event sign up here: http://www.eventbrite.ca/edit?eid=5624141960

All change! Service Design Thinks with Made by Many, Numiko and Alertme.com
For Service Design Thinks Leeds on Tuesday 12 February 2013, we’re delighted to present three talks about transformation.

Join us as we consider…
• How service design and connected technology will change the way people use their homes
• How a user-centred approach to communications can change attitudes and break taboos
• How service design itself is changing in the face of agile development and the lean startup movement

What is your New Year’s resolution? How about improving your skills in visual thinking and drawing? Berlin’s first Service Design Drinks in 2013 will cover the why and how of being visual and help you unleash hidden abilities. The meet-up takes place at Café Nest in Berlin-Kreuzberg at Görlitzer Str. 52.

Note: Please bring your favourite pen or marker. We will take care of the rest.

It’s Xmas time – or how we call it: UXmas time. So let’s get together with the entire service and user experience community of Berlin. Joining the folks of IxDA Berlin chapter and IA Cocktail Hour we take over ‘Salon – Zur wilden Renate’ next Wednesday, Dec 5th and party as long and as much as we can. Thanks to our generous sponsors Ableton, IA Konferenz, IxDS, relevantive and USEEDS° there will be free Glühwein – so you can hit the ground running.

Note: Please bring a little Christmas present and find your very own surprise under the tree!

UPDATE: Due to the general strike on Wed 14th we are moving the date to Wed 21st of November. hope this doesn’t cause you any inconvenient and we hope to see you there

This autumn SD drinks in Madrid, promise to be a bit more collaborative. We are calling to all the Service Design Global Conference - Paris assistants to share your experience with us. So please grab your camera and take load of pics and notes from the talks, and the people you meet there, bring them over to the drinks for the ones who couldn’t go to such an inspiring event. We will have a projector in case you want to show a website, presentations, pics and notes.

“Cultural Change by Design” SDN Global Conference Paris REWINDED
We invite everyone who would like to learn and comment about the conference to bring: doubts, select favorite speakers and prepare questions to those who could go to the event.

After a break in October the Service Design Drinks in Berlin are back for yet another edition at end of November, 21st. With the topic of ‘Storytelling’ it’s again all about sharing experiences, exchanging knowledge and meeting like-minded people. A brief input session combined with a hands-on part is planned.

The meet-up will take place at ‘Gruppenbing’ in Zossener Str. 55-58 in the neighborhood of Kreuzberg. It starts at 7.30 pm.

Visual Business Modeling
Back from holiday, back to business. So how about arming yourself with new tools for the next project? Many of you have stumbled upon the Business Model Canvas, yet only a few of you might use it as part of their standard repertoire. Together with Jan Schmiedgen we would like to change that.

We would like to invite you to the next edition of Service Design Drinks Lisbon | Late Summer, that will take place on the 3rd September at 19.00 at Grémio do Carmo.
Join us for the usual Drinks and the screening of the movie “Design the New Business”. This documentary explores how designers and business people are working together on new ways to solve the wicked problems business is facing today.

Mapping service experiences in Berlin
What’s a remarkable service you experienced in Berlin? Which experience made you return to a busi­ness or place? Next Service Design Drinks invite you to map outstanding service experiences in Berlin and take place on August 1st at 7.30 pm.

Service Design Drinks Porto is back!
This time at the Mindshake event on Oporto Show!
We have the pleasure to invite you to participate in this event that’ll be held July 16th, 6:30PM at the Alfândega building, an excelent venue for sharing knowledge along with a few drinks.
This SDD is dedicated to the visions and ideas that are going to be shared in the Mindshake workshop for Service Thinking.
Join us! Bring willingness and a lot to talk about!

Hello and welcome to another edition of SF service design drinks! Have you thought about taking an improv class but haven’t got around to it? Do you find Sharpie’s, post-its, whiteboards too constraining? This may be the event for you!

Join us as we continue to explore acting as service protoyping. All you need is your body.

Service Design Thinks Leeds is delighted to present a double bill of influential service design practitioners…

• Sarah Drummond of Glasgow-based Snook, is constantly pushing at the boundaries of what designers and design can do. She’ll share insights on where service designers work well, where they fail, and where design can add value in the public sector.

• Clive Grinyer founded product design consultancy tangerine with Jonathan Ive, and was a Director at the Design Council. He’ll draw on his current work at Cisco, where he helps businesses and the public sector to shape customer experiences and increase the successful use of technology.

Service Design Thinks is free and open to everyone. This is a great chance to learn, debate and gather together afterwards at the pub to explore thoughts further.

An informal meet-up, just drinks and plenty of conversation. It’s a chance to find out about service design more informally, reflect on the Thinks events, for the growing group (and newcomers too) to chat and find out what each other are doing, learning and thinking about service design… and the services they are working on.

As before the doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing, designing or delivering any kind of service. The more the merrier!

With the start of the New Year we propose a Service Design Drinks event in Madrid because of the workshop that Vincenzo di Maria will be leading for the h2i institute. The session will be the next 28th of February at 20.00pm in UtopicUs (Calle Duque de Rivas 5, Metro Tirso de Molina).

In this meeting we want to create a debate around the topics that will be defined by all the participants at the beginning of the session. In this discussion, we will have the presence of Vincenzo di Maria, an Italian service designer and one of the founders of Common Ground.

We are starting into the new year with a screening of the documentation “Design the New Business”. A great opportunity to watch the movie before its actual release and to discuss it afterwards. The line-up of the movie definitively sounds promising and so does the announcement:

“As our world changes, the challenges to business grow. Old ways of thinking are being replaced by open minds and creativity. Design is playing a central role in helping solve problems and drive the future. We invite you to see how design is shaping the new business.”

We are very happy to team up with Peter Schreck from Idea Republica for the 4th Service Design Thinks. In the future Idea Republic will organize regular screenings of inspirational documentations and demonstrations from the field of idea economy.

Colorful drinks and yummy soup will be served at the betahaus Büdchen.

With the profusion of digital user interfaces reaching deeper into everyday life, the joined-up view of end-to-end service design, including non-digital touchpoints, is more valuable now than ever before. How are users moving between web and mobile, and how can designers create smooth transitions across the two? How does the infrastructure of the city enhance and constrain the services to which its people have access? And how can users and stakeholders be engaged in the creation of services across such a broad canvas?

Service Design Thinks is free and open to everyone. This is a great chance to learn, debate and gather together afterwards at the pub to explore thoughts further.

Its time again for festive cheer and service design chatter! Please Join us for the Service Design Christmas Drinks are at the charming ’ The Princess of Shoreditch’.
Come down from 6pm onwards for drinking, talking about Service Design and Christmas. We’ll be sitting at a table downstairs.http://sdchristmasdrinks.eventbrite.com/

Service Design Drinks | Leeds, 6:30pm
An evening of drinks - time to catch up with what we’re all doing in service design and design thinking.
Open to everyone with an interest in making services better.

[ As part of the Leeds Digital Festival 2011 - we will also be supporting the Walkshop Event held earlier in the afternoon -
another chance to ‘Learn by doing’ ]

Do come by and join us for an informal discussion based on the book. We assume that many people have already bought and read the book some time ago. We are now curious to talk about how people are actually making use of it in their work. It will be nice to share experiences and expand on useful occassions to make a reference.

Welcome to the Third Service Design Drinks Porto!
We have the pleasure of inviting you to participate in this event, that will take place on November 3rd, at the Lais de Guia (Matosinhos), a likely space, to change knowledge while having a drink.
This SDD will be dedicated to “Creativity” with the presence of Katja Tschimmel!
The entry is free. Join us!
Bring us willingness and a lot to talk about!

Service design in theory and practice
We’re fortunate to have three great presenters for our next Service Design Thinks Leeds on Tuesday 25 October.
In part 1, we have perspectives on service design in health from Jane Wood and Daniela Sangiorgi. In part 2, Rory Hamilton will show how you can prototype experiences easily and effectively. This event is open to everyone working in the design of services whether it be corporate/public/education/health/social sectors. This is a great chance to learn from three experienced service designers and gather together afterwards at the pub to explore thoughts further.
Everyone is welcome.

[Tickets now sold out but do join the waiting list]
Follow us on twitter @SDLeeds

Welcome everyone, this is the very first Service Design drinks in Bristol, so we hope you can help spread the word and join us for an informal gathering to create a ‘community of interest’ around Service Design.

This Service Design Drinks will be a summer social at Hot Studio. Come have a drink with your favority SDD peeps, brainstorm future events, and talk about the upcoming Service Design Network conference coming to SF this October.

A chance for the GJLeeds jammers to get together or if you weren’t able to make it, come along and see what you missed. This time you’ll get a review of Global Service Jam and Global Service Jam Leeds held in March earlier this year.

Connect with practitioners and professionals to casually explore the growing field of service design. 80% of our GDP are created in services, and service design can help creating services that are truly meaningful to the user. The even is free, however, please register at below link.

We’re glad to invite you to the Third Service Design Drinks Madrid. It will take place on May 19th at 20:00 hrs. at Pepa Tencha (Calle de Apodaca 3, Metro Tribunal). We’ll be working on a “service design guided tour” with what we believe the most significant services in Madrid.

Join other service designers and people interested in service design for conversations and drinking and reflections on the recent Global Service Design Jam. This event is open to everyone. If you’re planning on coming, please get a ticket from Eventbrite so we know who is planning to attend. You can of course still come along without adding yourself, but it’s good if we can guesstimate the numbers before hand!

We are happy to announce our very first service design drink meet-up in istanbul. Some of us have been in Global Service Jam Istanbul, some of us haven’t. So if you’ve missed that one, come along this thursday. We’ll be discussing service design and its future in istanbul.

We are glad to invite you for the edition Service Design Drinks | SPECIAL in Lisbon, that will take place on March 15, 2011 at 8.00pm in the space Le Chat near Museu de Arte Antiga, R. das Janelas Verdes. It will be a special meeting for occasion of the Global Service Jam workshop with the presentations of the services developed during the event.

Dear curious in Service Design,
We are glad to invite you for the second evening of Service Design Drink (SDD) in Lisbon. It will take place on January 27, 2011 at 8pm at the Espaço Wanli in Santos-o-Velho for another informal meeting on Service Design.

Join us for the first service design drinks of the new year! We are delighted to have a service design challenge brought to you by Chris McCarthy, Director of the Innovation Learning Network at Kaiser Permanente.

This is the first time we’re trying this kind of a thing at service design drinks, so come be part of the experiment!

We’re glad to invite you to the Second Service Design Drinks Madrid. It will take place on the 1st of December at 8:00 p.m. at “María Pandora” (plaza de Gabriel Miró nº 1, close to metro Latina and the Vistillas). We will take advantage of the latest conferences of the Service Design Network (SDN, Berlin and Cambridge) to stimulate our conversation.

After intense requests, São Paulo is having the fourth Service Design Drinks by the end of October, a few weeks after the third edition. The ever growing community “Design de Serviços BR” which has now more than 350 members asked for it and we’ll make it.

Keep your diaries free Tuesday 19 October at 6pm for the second Service Design Drinks in Leeds. The doors are open to everybody who is interested in Service Design and Design Thinking, in having inspiring conversations and in connecting with like-minded people while having some drinks. By everybody, we mean everybody, you could be managing/designing/delivering a service. Booking link coming soon, but keep the date free in your diary.

The third Service Design Thinks in the Netherlands is about tools and methods for Design Research, in particular contextmapping. Speakers are Froukje Sleeswijk Visser (TU Delft, Contextqueen, STBY) en Maartje Huinink (Scope Design & Strategy). Froukje is the first and only PhD on contextmapping on the globe and will talk about the contribution contextmapping can make to Service Design. Maartje will talk about her experience with contextmapping in Scope projects.

São Paulo is having the third Service Design Drinks in the beginning of October. To celebrate a good and long year for Service Design in our country and the ever growing community “Design de Serviços BR” which has now more than 325 members, it’s time to get back together to share and have a good time talking about service design.

Hello everyone - thanks to all who came to last months event. This month is a bit special, as the amazing people at Engine Service Design are sponsoring the event, and the drinks, in celebration of their 10th birthday!

Based on the great success of our first Service Design Drinks in June we’ll be having our first Service Design Thinks this September.

Please join us for three talks and one big conversation exploring the starting points for the design of services and good customer experiences.
We’ll explore questions like:
* Where do you actually start?
* Who do you start with?
* What kind of people, processes and propositions make a new service more likely to succeed?

After a great turnout at the Slaughtered Lamb last month, we’ll be there again this month for London Service Design Drinks. Join London-based service designers and people interested in service design for conversations and drinking on Friday 27 August after work (or from 6pm). We’ve reserved a couple of tables in the back so look out for the signs!

Since the first SDD took place we discussed a lot about how to adapt Service Design Drinks to our own needs and expectations and basically dealt with the format for our meetings such as book or article reviews and commonly viewing of TED talks, SD Thinks or other videos…

To combine all ideas we decided to rather focus on a specific topic than on a specific format. In practice this means we have one topic for our meeting and everybody is invited to contribute and present videos, articles, case studies, methods, book reviews, theories… and so on.
The SDD in Cologne and Berlin have the same topics so that we afterwards can exchange the in- and output of both communities. Cologne and Berlin alternately define the topic for the next SDD at the end of each SDD.

Join other London service designers and people interested in service design and innovation for conversations and drinking at the Slaughtered Lamb in Clerkenwell, after work (or 6pm onwards) on the 30th of July. We’ve reserved a couple of tables in the back - look out for the sign!

This special edition of SF Service Design Drinks will be a bit more organized in that we will have a guest speaker. Ben Fullerton will be giving an overview of service design and share his experience at the early stages of London-based service design firm live|work. The short talk will be followed by Q&A and the great friendly discussions and drinks you’ve come to expect from service design drinks.

Since the first SDD took place we discussed a lot about how to adapt Service Design Drinks to our own needs and expectations and basically dealt with the format for our meetings such as book or article reviews and commonly viewing of TED talks, SD Thinks or other videos…

To combine all ideas we decided to rather focus on a specific topic than on a specific format. In practice this means we have one topic for our meeting and everybody is invited to contribute and present videos, articles, case studies, methods, book reviews, theories… and so on.
The SDD in Cologne and Berlin have the same topics so that we afterwards can exchange the in- and output of both communities. Cologne and Berlin alternately define the topic for the next SDD at the end of each SDD.