Take customer service to the next level with SAP software

Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP software. Give your call center and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.

Explore SAP solutions and expertise for customer service

It’s time to transform customer service

Post-purchase experiences are having a bigger-than-ever impact on revenue. Read this TSC report to discover how forward-thinking organizations are transforming service to protect – and drive – profits.

See what our customers are saying

Nu Skin

At Nu Skin, call center staff was turning over rapidly, costing a lot in training. They needed to satisfy customers faster and boost retention by making their agents’ jobs easier. Learn how they achieved their goals with SAP customer service software.

Philips Respironics GK

See how Philips Respironics GK helps senior citizens lead independent lives. With the SAP CRM rapid-deployment solution, the company can offer superior customer service to seniors – from initial inquiries right through post subscription support.

Survey: Using social media tools for service

Social Media Today recently conducted a survey on the use and effectiveness of social media tools for customer service. Discover how customer support teams are using social listening and CRM software to offer a better customer experience and drive higher engagement and revenue.

The value of social CRM in service and support

Learn how organizations are using social media monitoring tools to offer better customer care and improve performance. This IDC white paper describes how enterprise social networks and collaborative CRM solutions can add business value to existing customer service processes.

Service excellence:
Engage more customers

What if your customer service organization could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call center software and other SAP solutions to win over your demanding customers.

Unlock the full power of your customer service software with SAP Services

Accelerate innovation and maximize the true value of your call center and customer service solutions with SAP Services. We have 15,000+ trained and certified consultants who can draw on 40 years of experience with hundreds of thousands of customers – and they’re eager to help. It’s the easiest way for you to get the end-to-end solutions you need to achieve your most important business outcomes and stay competitive. SAP Services can help your business:

SAP Training & Education

Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your company. Our full suite of software training and education courses and certifications can help you maximize the power of your SAP solutions.

CRM 2015 Conference

How Do You Score on Customer Service?

Customers now expect organizations to provide a great omni-channel CRM experience. In this episode of SAP Coffee Break with Game-Changers, learn how your company can keep pace in the rapidly evolving world of customer service.

*This information is provided by SAP on an "as-is" basis without warranty of any kind, and subject to the "General Disclaimer" and other terms of use stated at http://www.sap.com/corporate-en/about/legal/copyright/index.html. Any results or comparisons shown are for general information purposes only and any particular data or analysis should not be interpreted as demonstrating a cause and effect relationship. Comparable performance on one given key performance indicator does not guarantee comparable performance on another key performance indicator.