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Distributors have special needs for retail credit card processing to maximize profits and mitigate risk. Here we identify credit card terminals that are certain fall short on delivering in an EMV environment. The two most critical retail needs are requiring customers to comply with the highest security supported, and supporting level III processing. Additionally, P2PE, encrypting at the terminal head, is important for a security and compliance.

Only cloud payment solutions have the potential to meet the primary distributor retail processing needs. This precludes all First Data terminals, one of the most popular brands distributed, and similar devices. DISCLAIMER: comments are specifically regarding business to business needs, not all retail industry needs, and are not in any way intended to imply anything negative about the terminals.

The terminals below DO NOT meet the two most critical distributor needs to maximize profits.

The terminals below have the POTENTIAL meet the two most critical distributor needs to maximize profits. Special certifications and payment gateway logic is required.

Fraud liability review for MasterCard, American Express, and Discover (credit and debit)

If the card is chip & sign, and the terminal is EMV only, the card issuer is liable

If the card is chip & pin, and the terminal is EMV without pin, or pin debit without EMV, the merchant is liable

If the card is chip & pin, and the terminal is EMV with pin, the issuer is liable

If the terminal supports EMV & pin, but the customer uses chip & sign, the merchant is liable. Acquirers generally support chip and pin bypass to chip and signature. Merchants should only use solutions that require the highest security on every transaction, including prohibiting customer bypass.

If the terminal supports EMV & pin, but the customer does chip & sign, the merchant is liable.

Merchants should only use solutions that require the highest security on every transaction, including prohibiting customer bypass.

If you want to enhance your customer experience, make a change that also maximizes profits too.

The terminal will dial out, get the update and reboot to the main screen.

OPTION 1: FULL DOWNLOAD. In some instances the CAPK instructions listed above may cause the terminal to freeze or go into a constant reboot. If this should happen, please perform a full download of your terminal’s application and update the CAPK files immediately thereafter (standard step as part of the download process).

If you haven’t already downloaded the EMV file, then you do not need to download the CAPK update, as the file is included as part of the standard download process. For additional information about downloads, click here for the Verifone VX520 Reference Guide. (PDF download from Verifone web site)

*Contact your merchant services relationship manager or the help desk phone number on your merchant statement for support.

Merchants will improve their customer experience accepting chip cards by training all users and cashiers. The transaction process is different for EMV than standard swipe transaction, in order to support the different flow for processing chip cards.

In 60 seconds, CenPOS users can view the new screen prompts for the cashier and the consumer to process a chip and signature and a chip and pin transaction.

TIP: Having an EMV capable terminal does not mean a merchant is ready to accept chip cards. In the CenPOS environment, if a merchant installed a future proof, EMV capable terminal to get ready for EMV, the next step is to convert to EMV enabled. This always requires turning on EMV at the merchant account level, in addition to other steps. CenPOS has completed certifications for multiple terminals and acquirers to enable merchants to become EMV Compliant today. Contact your relationship manager for assistance.

If you’re not a current CenPOS customer, contact Christine Speedy for sales and integrations at 954-942-0483. Don’t just get ready, get EMV Compliant.

Which US EMV certified terminals can be used with Vantiv today? Merchants have two choices, countertop terminal or multilane terminal. The latter is available only with CenPOS, a merchant centric end to end payment engine. On October 1, 2015, retail merchants that don’t support chip cards will be liable for counterfeit credit card fraud.

Vantiv announced a partnership with Ingenico in 2013, to distribute Ingenico EMV ready terminals. While Vantiv did not specifically state which terminals would be certified, the official PR from Ingenico includes, “The portfolio of Ingenico EMV certified devices includes iCT220 & iCT250 countertop terminals, and iWL220 wireless terminal.”

With CenPOS, Vantiv merchants can also use the Verifone MX 915, a multilane, signature capture terminal, and enable EMV immediately. To process transactions, merchants use a virtual terminal with a web browser and high speed internet, or optional integrated solution. Additional multi-lane terminal options will be available in the future, including the Ingenico ISC250.

Verifone MX915 multilane signature capture terminal

CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS’ secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships. CenPOS is available globally. For additional information, contact Christine Speedy, 954-942-0483.

What can merchants replace PCCharge with? How would it impact your business if PCCharge suddenly stopped working? October 1, 2015 is end of life and end of support, so planning replacement is critical. Because it’s also the same date as EMV liability shift, merchants will want to update to EMV and NFC compatible solutions to optimally serve customers.

Verifone PCCharge is Windows based software program which uses an internet connection to process transactions. It’s compatible with all acquirers (credit card processors), and the ‘wedge’ card reader is the most common retail set up. There are no similar EMV certified card readers certified to any processor currently. Because EMV transactions require customers to hold onto their card for the transaction, no change is anticipated.

Option one is a cloud based solution called a virtual terminal. Unlike PC software, the gateway is always up to date; merchants login to a secure web page or to integrated POS software. All virtual terminals use an internet or cloud based payment gateway.

EMV requires a special certification: each credit card terminal is certified to each processor

Functions vary widely. Some are very much like desktop terminals but with data now web accessible, and others are intelligent platforms with a variety of merchant efficiency, security, and profit optimization benefits.

Payment gateway overview:

Each processor has their own gateway. For example, First Data Global GatewaySM e4 or Paymentech Orbital® Payment Gateway. There’s also independent or third party gateways. For example, CenPOS or Authorize.net. Third party gateways provide flexibility to change processors at will without disrupting operations, among other benefits. For all non-integrated solutions, the payment gateway manages the consumer facing terminal.

EMV Certified Terminal Confusion:

Semantics is a big problem surrounding EMV today. The hardware is first EMV level 1 and level 2 approved. Then the hardware has to be EMV certified to work with each processor. If there’s a gateway, the gateway has to certify each terminal to each processor. Marketing messages like ‘get you EMV ready’ and ‘EMV capable’ make it very unclear which solutions merchants can actually turn on and process an EMV transaction today vs get you capable to process in the future when certifications are complete. For this reason, merchants must be very specific in asking whether they can accept EMV transactions immediately for any solution purchased.

As of 10/29/15 there are virtually no gateways with US EMV certified terminals other than CenPOS.

* TSYS provides flexible connectivity options for all the big acquirers. By certifying to TSYS, merchants can use the certified solution with First Data, Vantiv, NPC, Paymentech, Moneris, Global, Heartland, Elavon and others.

Because the EMV transaction requires more memory than in the past, older countertop terminals cannot support EMV, even with an added pinpad. First Data has their own proprietary equipment; Verifone is one of the most popular brands for use with all acquirers, including First Data. The Ingenico iCT220 and iCT250 are also add on peripherals. Countertop terminals, and most gateways, do not support level III processing, critical for business to business merchants to lower merchant fees.

In summary, merchants can replace PCCharge with a universal payment gateway with certified EMV terminal, with a proprietary payment gateway that has certified EMV terminal, or with a countertop terminal, often with a separate EMV peripheral. It’s very important to ask any equipment supplier if they unit is certified for use today vs in the future.

WHICH IS THE BEST EMV SOLUTION TO REPLACE PCCHARGE?

For business to business, there is only one solution that meets all B2B business needs: CenPOS.