Q:Why are WAM!NET services recommended over other similar services?(click for answer)

A:UMG as a whole has a contract with WAM!NET. We do not have this type of relationship with outside services. Therefore, they can not be held responsible for security breaches and/or leaks. WAM!NET is also a preferred vendor. Which means, we have leveraged better pricing for these services.

A:The only software required is a web browser. If you are sending/recieving large files internally we do have an application we provide for communicating directly with our internal W!N server. That application is called Transmission Director X (note: This product is only intended for production departments).

Q:When I download a file from Content Studio or Internet Gateway the name and extension of the file is being altered. Why?(click for answer)

A:Internet Gateway allows you to upload a file and send it to a designated destination and it also allows you to download a file. The gateway can store files for up to thirty days. The gateway can ship to a content library or another gateway.Click for more information

A:Transmission Director is a program that must be installed on your computer. It will allow you to send files from your desktop to a content studio library. Conversely, it will also allow you to download files that have been sent to your Content Studio Library.

Q:I have received the following message. “The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.” What should I do?(click for answer)

A:Try again later. This message usually is posted while a WAM!NET service is being rebooted for a standard maintenance. Normally the system should be back up within 10-20 minutes.