Belief is like a red helium balloon. You can't bear to let go of it. But letting go is easy, and once you do it floats away and you wonder why you ever held it.
Work, politics, race, religion... try it with ever larger balloons.
The world changes, beliefs don't. They deflate.

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This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

Even though OGC are trying to make ITIL3 more integrated than ITIL2, it is a good bet that users will concentrate on the Service Transition and Service Operation books (at least initially), in the same way as we focus on the red and blue books in ITIL2, so that ITIL3 will have its own "lost processes", as I call them.

How is this shaping up? What are your preferred books? Which ones do you spend the most time with?