How JustAnswer Works:

Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site.Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

Ask bbl242003 Your Own Question

bbl242003, Engineer

Category: Printers

Satisfied Customers: 985

Experience: Completed field work and Service Technician 2 years, Advanced Printing and Office essentials, A+ certified

55282750

Type Your Printers Question Here...

bbl242003 is online now

Dell colour laser 1320c Printer shows blinking exclamation

Resolved Question:

Dell colour laser 1320c:Printer shows blinking exclamation mark, does not print. Previous error message (blinking exclamation mark and other blinking lights) were analysed by troubleshooting as paper jam. There is NO paper jam, however. Some time ago I had a similar problem and was advised to clean a certain panel. What is this panel (I do not rember) and where is it? The printer is the most troublesome I ever had! Please advise.Thanks, Doris

Hello welcome my name is Bruce, "When you finish reading the Solution please scroll to the bottom part of this email to read about rewarding me with the accepted answer"

***Your experiencing a communication error****

A. PLEASE CONFIRM THAT THE UNIT IS NOT PLUGGED INTO A POWER STRIP AND IS PLUGGED DIRECTLY INTO THE WALL

B. PRESS AND HOLD THE ON/OFF PANEL SWITCH, WHILE HOLDING THE SWITCH, DISCONNECT THE POWER CABLE, KEEP HOLDING THE SWITCH, RECONNECT THE POWER CABLE AFTER 15 SECONDS, WAIT 30 MORE SECONDS, THE RELEASE THE BUTTON,

ENSURE TO DIRECTLY CONNECT THE PRINTER TO THE COMPUTER THAT WILL PRINTING/FAXING/COPYING TO IT/FROM IT, LOCATE THE INSTALLATION CD FOR THE UNIT, PUT IT IN THE CDROM, THEN FOLLOW THE INSTALLATION WIZARD PROMPTS. (YOU WILL BE ABLE TO CONFIGURE THE WIRELESS SIDE OF THE PRINTER (AS LONG AS THE UNIT SUPPORTS WIRELESS) THROUGH THE SAME SETUP CD)THERE ARE LOTS OF UNKNOWN ACTIVITIES THAT HAPPEN WITH THIS SOLUTION. SUCH AS RESETTING YOUR NETWORK CONNECTIONS, RESETTING YOUR PRINT SETTINGS, AND REFRESHING ALL CONFIGURATIONS. IF YOU DO NOT HAVE THE CD OR HAVE LOST IT, PLEASE FOLLOW UP WITH ME. PROCEED to the following if you have already located the install file via a download site. DOWNLOAD YOUR FILE TO YOUR DESKTOP DISABLE ANY FIREWALLS, AND ANTIVIRUS PROGRAMS TEMP. INSTALL THE SOFTWARE “by double left clicking on the downloaded file” AND WAIT FOR YOUR SYSTEM TO PROMPT YOU TO CONNECT THE UNIT, THEN CONNECT THE UNIT!

Please DO NOT leave negative feedback. If my answer does not work for you, let me know and I will happily provide more relevant information. Please do not forget to ACCEPT this answer so that I may get paid. PLEASE continue to ask me questions if you have not reached resolution. I aim for 100 percent customer satisfaction in hope that you will return again for more expert assistance from a verified justanswer expert! I believe in positive feedback from all my clients! If your unhappy, continue to ask me questions until we find satisfaction in our client/expert relationship.Thank you for trusting justanswer to provide you with everyday expert solutions!We hope you will return again soon! WHEN YOU HAVE DECIDED THAT THIS IS THE SOLUTION FOR YOU, THEN PLEASE ACCEPT EVEN IF YOU’RE A MEMBER, HAVE SUBSCRIPTION, TO INCLUDE TRIAL SUBSCRIPTIONS. NOTE, CAPS ARE ONLY USED TO ASSIST WITH READING EMPHASIZED AREAS AND AREAS OF HIGH IMPORTANCE.

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.DianeDallas, TX

Meet The Experts:

John

Computer Science Engineer

Satisfied Customers:

5024

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Ask a Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.

69 Technicians are Online Now

Type Your Printers Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.