Emergency and Non-Emergency Assistance

You really are on your own, and what a glorious thing that is. Just you and a team of spirited little horses, roaming freely over a magnificent landscape, drinking from rivers, smelling wild flowers, sharing a knuckle of mutton for sustenance or a long-forgotten anecdote as your mind wanders contentedly....
...until an eagle gets up under your feet, your horse goes left and you go right, and all hell breaks loose. What then? Hmm?