To keep your Damier Graphite canvas product beautiful as the years pass, we recommend following these guidelines for its care :

- Beware not to scratch or rub your product against abrasive surfaces, especially the leather trim.
- Keep your product away from damp or humid environments and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors overheated by the sun, etc).
- Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the product.
- Keep your product away from water. Should it get wet or dirty on the surface, dry with a lint free, light-colored, absorbent cloth. Never use soap or solvent.
- If your lining gets dirty or in case of superficial stains, we recommend that you wipe it with a soft and light-colored cloth.
- In order to protect your product when you are not using it, store it in the felt protective pouch provided.
Cowhide leather:
The trimmings are in cowhide leather, the skin is finished through a vegetal tanning process. Some natural marks or genuine irregularities in the leather may show through. Over time, this delicate leather, which is sensitive to scratches, will acquire a beautiful patina.
Taking proper care of your Louis Vuitton product will allow you to fully appreciate its beauty for many years.

For any enquiries about your product, please do not hesitate to contact any Louis Vuitton store.

DELIVERY

Orders may take from 24 to 36 hours to process. Once your order is processed and shipped, you will receive an email notification and you can track your order in your MyLV account. All delivery standards begin when you receive this email.

For all orders under $3,000, standard shipping is complimentary, express shipping is $15. For all orders $3,000 and above, all shipping options are complimentary. Please allow 3 to 9 days to receive your order from when you receive your shipping confirmation email. Orders will be sent by UPS. If an order is placed on Friday or over the weekend, the earliest it will ship is Monday. For more remote locations, additional delivery time may be needed.

For Mon Monogram and Mon Damier Graphite products, please allow up to 8 weeks for delivery.

The total amount indicated on the payment of purchase page is the total cost, including all taxes. You will not be responsible for any additional costs.

Louis Vuitton only offers delivery in the country where the order has been placed online or by phone. Louis Vuitton does not deliver to APO, FPO, DPO or PO boxes.

COLLECT IN STORE

Have your order delivered to the store of your choice, now available in select stores.

If placed before 12pm ET, your order will be delivered in three business days, unless additional validation is required. You will be notified via email and SMS when your order is ready for collection.
Please be prepared to present the following when picking up your order: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; and (C) the order confirmation email.
If you send an authorized representative to pick up your order, they will be required to present the following: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; (C) your order confirmation email; (D) a government issued photo identification for the representative.
Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items).

PAYMENT

Payments are accepted via credit card, debit card or PayPal with a valid Canadian billing and shipping address. Accepted credit cards are Visa, American Express, Mastercard, and Discover.

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

RETURNS & EXCHANGES

All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition and accompanied by the original or gift receipt.

Returns to our Online Store:

• Merchandise may be exchanged within one (1) month of the original purchase date, or may be returned for a full refund (except personalized items and Watches & Jewelry) within fourteen (14) days of the original purchase date.

Returns to a Louis Vuitton Store:

• Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date to any Louis Vuitton store or may be returned for a full refund (excluding locations in leased department stores) within fourteen (14) days of the original purchase date (except personalized items and Watches & Jewelry). When returning to a Louis Vuitton store, PayPal purchases may only be exchanged or returned for store credit within one (1) month of the original purchase date. Please visit http://ca.louisvuitton.com/eng-ca/stores to locate a store near you.

For perfume returns the crystal wrapping must remain sealed and not tampered with for an exchange, store credit or refund to be accepted.

Watches & Jewelry may only be returned at watch/jewelry boutiques for exchange or store credit only. When returning watches or jewelry, the customer must bring back the complete product, including the packaging, instructions leaflets (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.

All personalized items are final sale and cannot be returned or exchanged.

A refund may only be made in the same currency country as the original purchase. In addition to the foregoing, you may have additional cancellation rights under the law applicable to your purchase.

To make a return or exchange by mail to our Online Store, please follow the instructions below:
• Please contact us at 1.866.VUITTON (1.866.884.8866) or tweet @LVServices to initiate your return or exchange and receive a return authorization number.
• Complete the Return Voucher you received and kindly include it in your package, along with the original or gift receipt.
• Our Client Services specialists will offer you the following shipping options:
­ Receive via email a complimentary FedEx return label. A transparent envelope is included with your order, insert your complimentary return label inside the envelope and adhere it to the top of your sealed box. With this label you may drop your package at any FedEx Office location for complimentary return.
­ Additionally, we offer the option for our Client Services to schedule a pick up at your home or office, or to provide the phone number for you to schedule a pickup when it is most convenient for you. In order to utilize the pickup option you must be available to hand over your parcel to the FedEx driver any time during the pickup window. Louis Vuitton accepts no responsibility for parcels left unattended for pickup.
­ You may ship your exchange via any other shipping method of your choice to the address indicated on the return voucher. However, should you choose not to use Louis Vuitton's label and ship via a different carrier, Louis Vuitton cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.