Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping

There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.

BOS

LHR

Mediocre 2.0

nothing

Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.

LHR

MXP

Okay 4.6

Uneventful, other than having missed the original connecting flight on account of delays.

There was no food or entertainment, so I can't rate them.

LHR

DEL

Good 7.6

Seats were comfortable again.

Crew seemed to be a little more aggressive and rude than last flight from BA.

LHR

LAS

Mediocre 3.3

This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.

This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.

LHR

MXP

Okay 4.6

Uneventful, other than having missed the original connecting flight on account of delays.

There was no food or entertainment, so I can't rate them.

FRA

LHR

Mediocre 2.0

Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.

MXP

LHR

Excellent 8.0

Flight was not to crowded

Seat are smaller than usual

LHR

DEL

Good 7.6

Seats were comfortable again.

Crew seemed to be a little more aggressive and rude than last flight from BA.

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