For security and privacy purposes, you must create your own PayID and not provide your details to another person/s to set it up for you. Heritage cannot create PayIDs for customers, however we can provide you with verbal assistance if needed.

Yes, you can lock your PayID if you wish to temporarily stop it receiving payments. Your PayID must be active to enable locking/ unlocking. You can use the PayID menu in the Mobile Banking App to lock /unlock your pay ID. There are no restrictions on locking and unlocking PayID.

If you are having difficulties, please contact Heritage for assistance.