Wacom Forum - Wacom Europe GmbH

Windows 10 Fall 2018 Update:Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

I have a Wacom Cintiq Companion 2 that was working well until now. However, I tried to install the driver for my printer on it, then rebooted it to finish the installation, and now it won't turn on anymore.

The only thing that happens when I use the Power button is that I hear the fan for a few seconds, and it turn off. No Wacom logo, nothing. The screen does not even seem to light up. I searched everywhere and tried everything I know, but I can't even access the BIOS or boot on a USB key.

One more detail : I don't think my problem is due to the battery, yet when I plug the charger in, the charging led does not light up (battery full ?).

That looks like a case for repairs. - When you attach the power supply and the LED is not coming on, that could be a faulty power supply, or a fully discharged battery, if the unit wasn't used for longer time. If at least the Wacom logo shows, you can try to press VolumeUp+Down while switching the unit On and keep it pressed til you see the Wacom Logo and the 'please wait...' text. That should then show the blue troubleshooting screen. - If the LED comes on, but screen remains dark, while the unit seems to be active, you could attach a second screen (if available) - sometimes the internal screen fails, but a external screen comes on and allows at least backing data.

I have no spare power supply to test, but the battery seems to have some power left so I don't think this is the issue.I can't see the wacom logo when I try to boot the cintiq. Everything that happen is : the Led near the power supply plug lights up green, I hear the fans for less than five seconds, and everything stops.From what I could find on internet, and what the wacom assistance told me, it seems to be a short-circuit, but my guarentee no longer covers me and the reparations fees are estimated between 170€ and 710€, plus the shipping to Germany (I'm in France). That's a bit expensive :/