Play Store won’t open, load, or download apps

Try the steps below to fix problems with Google Play. They may help if:

You can’t download or install apps or games from the Google Play Store

You can’t download music, movies, TV shows, or other content from Google Play

The Google Play Store app won’t open or load, or crashes after it opens

Downloads & app updates get stuck and won’t finish

Step 1: Check that you have a strong Wi-Fi or mobile data connection.

First, make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again.