Losing or breaking your smartphone is extremely frustrating. 1 in 4 people will have their phone lost, stolen or damaged this year*. Therefore, mobile device protection is important in case your phone were to meet one of these unfortunate fates. Filing a claim for a replacement device with Asurion is quick and easy, getting you reconnected fast.

Tried to file a claim twice on a broken device I have. I’ve been using this broken phone for days. For some reason the claim kept getting denied 🙅🏾‍♂️, I’m going to report this. If someone is paying insurance for a service you can’t deny that service. This is truly unacceptable. Claim number is 438806298. Is there any other insurance provider out there?

Don't go thru here cuz i sent them a broken phone back in Feb to get refund an ive still never even seen the money or got the phone back. Its just floating out there somewhere an no one knows where so im out $150. Ive accepted that lose an moved on!! Lesson learned!!

Dropped my insurance😡 filed 2 claims in a year!! Had this mess on phones for 14 yrs😩 paid enough to buy several i phones!! And on top of that first deductible 125, second one was 225🤑🤑 now my bill for this month?? 454😡 thank you asurion😳😳😳

I did the same. I sent a broken phone back a year ago and never heard a word from them , I called them and they said they didn't know where it was.

29 and can’t find fulfillment

If a lost phone is found, is the owner able to get their deductible back if they return one of the phones

So many upset customers, doesn't this company get the point that something is SERIOUSLY wrong. Shady business!!! I smell a "going out of business" soon. Yes Ive pm about my issue, dont even have the decency to reply.

I filed a claim through them once. Shattered my iPhone. Next day I had a new in the box phone. No issues. I would deal with them again.

Just wish there were options for protection for unlocked devices.

if they have the part to fix that broken screen. have been waiting weeks!