Always friendly, never a problem until the new online banking rolled out. Who ever made these changes took a nice simple system and totally screwed it up. Don't give he/she/them any more projects. Give their resumes to a headhunter with instructions to shop them to your biggest competitor, unless he already did that to you. Seriously folks, its a mess. Go back to the old system.

I have banked with Arvest since 2000 and the people are friendly. Up until this year I had no problems with them. In January 2015 I deposited my paycheck only it never went into my account. The teller deposited it into someone else's account. I was told the money would be put in my account the next day and a few days went by and still nothing. So I went back to the bank and asked about it and the next day it was in my account. I do have to say the people were nice about it though. Then in July 2015 I get a call asking when I will be able to make my next car payment because it is overdue. I tell the woman I know I paid it #1 because I physically went into the bank and paid it and #2 it says on my online banking that I did. Come to find out the teller/computer put it in the wrong account. They did fix it, but now I am a little nervous that it went against my credit as a late payment. Also they changed their online banking and it went from the simple way it was to a jumbled up mess of information. I can't customize it to my needs. I guess it would work better for a business, but not me. It put my daughters account on the top of the list of accounts, which I don't like.