Delivery Policy

Both billing and shipping addresses must match for us to accept your order.

Items not Eligible for delivery:

Unfortunately all growing medium’s are not eligible for delivery, If purchased then you would have to collect your order from our store or receive a full refund depending on which option you request.

Large & Multi Item Orders:

For large, multi item orders, such as 4 x hydroponic systems, 4 x grow tents, 12 x light kits, 4 x extractor kit, If the size and/or weight exceeds what our courier allows, an alternative method may have to be used, for example, shipping it on a pallet. Unfortunately this means an additional charge may be incurred, but we will contact you via telephone or email prior to the order being processed.

We only accept orders from mainland UK.

Dispatch Time:

If you place your order before 12pm, we will endeavor to pick,pack and ship your item same day for next day delivery, however the closer to 12pm the order is placed, depending on how busy our mail order department has been this may mean your order has not been dispatched until the following day.

We also do not dispatch orders on a Friday, unless Saturday delivery is specified, our reason is we have no control over the warehouse where the courier will store the parcel. We feel this is important, especially when shipping nutrients which can ‘go off’ when stored at the wrong temperature, therefore we prefer to keep products in our warehouse over a weekend, for dispatching on the following Monday, unless it’s a Bank Holiday, then it’ll be shipped on the next full working day.

We will send you a tracking number for your order as soon as it has been dispatched.

All parcels, no matter how big or small, are dispatched in plain packaging using black wrap that’s secured using ‘fragile’ tape so discretion and the safe delivery of your order is assured.

Out of stock/ delivery delays:

In the event that there’s a problem with your order, for example the item is out of stock, or a replacement needs to be issued, we will contact you first via telephone, if there’s no answer, we’ll send you an email, explaining the situation.

If we do not hear back from you within 30 days after several failed attempts, we will issue you a full refund and send a final email outlining the reasons why.

Where’s my order:

If you have not received your order within 3 working days, please contact our mail order department on 01706 620 379 / 0800 322 181 and have the following details ready so we can look into it:

– Full name
– Date order was placed

We stock an extensive range of hydroponic systems and equipment at our shop in Manchester.