Check if there is a firewall on the network, and make sure it has not blocked the total or partial download of the protection .msi installer.

The installer has a name similar to “XXXXX_Panda Endpoint Protection x86.msi”

By default, once the installer is downloaded, it is left on the following path:%ProgramFiles%\Panda Security\WAC\WARepository\Installer

NOTE: To make sure the file downloaded is not corrupt, try the installer on another network PC. It doesn’t matter if Endpoint Protection is already installed. If it is, a message will be displayed indicating the protection is already installed.

Check 3:Bagle infection

Use Windows Explorer to go to the %ProgramFiles%\Panda Security\WAC folder and create a TXT called PAVSRV51.EXE.

Once created, the PAVSRV51.EXE will soon disappear.

The files created by the Bagle virus include:

srosa.sys in C:\Windows\System32\Drivers

wintems.exe in C:\Windows\System32

hidr.exe in C:\Windows\System32\Drivers

The variants are downloaded to the C:\Windows\System32\Downl folder. This folder will contain numerous EXE files.

Check 4: Problems with other installers or viruses

Make sure no product installation has been launched.

Carry out a full scan of your PC to check there are no viruses. You can use ActiveScan 2.0 to do so.

Additional solutions

Apply the solution that corresponds to your case:

Solution 1: Error generating another msi

Contact Microsoft in order to troubleshoot problems with the msi installers.

Solution 2: Corrupted installer

Solve the problem with your firewall and carry out the installation again.

NOTE: You can also copy the installer onto another computer in which it has been correctly installed. To do so, go to %ProgramFiles%\Panda Security\WAC\WARepository\Installer

Solution 3: Bagle infection

Disinfect the computer. You can use ActiveScan 2.0 to do so.

Solution 4: Problems with other installers or viruses

If another product installation has been launched, cancel it.

In the case of infection, disinfect the computer. You can use ActiveScan 2.0 to do so.