- You will receive multiple codes, the code you will be using is the Network code. For MetroPCS phone, you will use the Defreeze code (if the code fails, try using the Network code) to unlock your phone. For unlocking instructions visit our "Knowledgebase" page. (Customer should be warned beforehand, that if they have tried a free service/tool or modified the phone firmware from original factory settings the code may not work.) Click here for Refund Requirement, in case code does not work.

NOTE: If you submit wrong IMEI or wrong network, you will receive wrong code and there is NO refund for wrong submission.

VERY IMPORTANT: If phone is reported lost/stolen/blacklisted, we can still unlock it but phone will work OUTSIDE of Origin Country only. Be adviced that in rare occasions service/tool may expirience certain delays which we nay not have control over and orders may not be cancelled, supplier policy.

PLEASE, if you or your customer can not wait, DO NOT‚ order!!! We can not cancel once order is placed!!