but how do i know who is who on my forums? is there an add ones that can help me with this? because i get no customer id or any thing i need a way i can go to a vip member on my site get his paypal id or something and find out his paypal email or transaction id and then refund them

Active member

well when i look up the email it doesn't exist in my forum because they use a different email on the forum site then the email on there paypal

i also need a way i can translate from the forum back to paypal i need it to go both ways. because i am cleaning out users who are leaking my stuff from vip section and i need to find who they are on my paypal transactions i have some one with this email: b626624@drdrb.com which is a spam used email under there account and this one a vip member so i need a proper way to trace these back user who payed for the subscription

so i know who they are in my my paypal subscription list so i can always link them back to there xenforo user name on my site if they make another account or that i can block that user paying ever again for vip subscription from any account he makes.

XenForo developer

You should be able to see that in PayPal to link that to a username. (If it doesn't show up in PayPal's email, you'll likely need to use the web interface.)

Going the other way can be trickier. There is a transaction ID that you may be able to look up, though it's generally internal to the database (I'm surprised that transaction log add-on doesn't display it).

XenForo developer

Well, it's possible that the add-on is changing behaviors -- I don't know.

Regarding PayPal, I don't have a subscription to check off hand, but when I go into the "details" page I can see the item title (which will have the user name) and the "custom" data (the first part of which is the user ID).

I should also note that the transaction log screen shot shows the user ID as well, so you can use that to get back to a user.

XenForo developer

You need to get to an individual transaction page and then click the "view details" link if the item name/custom info doesn't show up.

You can do this from your general transaction history by clicking "details" next to the transaction in question. From subscription details, check for any "related payments" as you might be able to get to it by there, otherwise check the "view history" link.