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Social Styles–They will reveal the personality type
You can tell the personality type of an individual if you listen to how they talk. Their social styles will reveal which type they are. For example–you are in customer service and an

A blog by Jean M. Schmith
Dead Cat Strategy–
What is it?
Wikipedia defines the Dead Cat Strategy as the “introduction of a dramatic, shocking, or sensationalist topic in order to divert discourse away from a more damaging topic.” This diversion

A blog by Jean M. Schmith
Ditch these lazy words that are simply a turn-off to any listener.
(You’ll be glad you did.)
Dan talks frequently in terms of danger and power phrases–danger phrases being words to avoid because they

Do you know how to style-step–i.e. speak the language of different personality types?
What is the benefit of knowing the different personality types–and being able to recognize and identify them?
Increase your effective communications skills: If you are an office

Body Language Secrets
Dan deals with several body language secrets, such as “the neck scratch.” To begin with, it’s necessary to remember that analyzing body language requires common sense and context. For example, Dan will talk to you about what

A Primer on Verbal Tactics, Visual Tactics (including Body Language) that can make you a more effective communicator
Verbal Tactics, Visual Tactics: One of the several visual tactics that Dan discusses: The Power Projector.
The Power Projector is an exercise

Learning lessons, not teaching them, is our job. This is Dan’s “principle of the week.”
Wow. Maybe you want to show this to that person in your life who seems determined to “teach you a lesson” and doesn’t seem to

How to stop passive-aggressive picking and shut down the people who use it
Passive-aggressive picking can go past being “annoying” to being degrading. Passive-aggressive picking is finding fault in you, but doing it in a manner that is not straightforward,

Blog by Jean M. Schmith
What on earth do floral arrangements have to do with communication?
You might say NOTHING and you would be right. Or you might say PLENTY and you would be right. How can both be right?