Vendor Details

NinjaRMM

www.ninjarmm.com

Founded 2013

United States

About NinjaRMM

NinjaRMM is the easiest RMM you'll ever use. Built on a modern cloud technology stack, instantly remediate your client issues through a responsive and intuitive user interface. No contracts, no hidden fees, and a US-based support team to help you succeed.

NinjaRMM Reviews
Recently Reviewed!

It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

May 17, 2018

Tony L.

CTO

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close.
2. Ease of creating a policy for a customer or type of device in a customer.
3. Integration with 3rd party tools like AutoTask and TeamViewer.
4. Website branding - New feature, and we love it.
5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair.
6. Reports - They look nice and are simple to understand.

Cons: 1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options.
2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well.
3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Overall: Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Wonderful product to remotely manage computers in your company

Mar 13, 2018

Andrew V.

IT Helpdesk Technician

Computer Software, 201-500 employees

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love all the insights you can get into the Windows devices in your company. I also love how customizable it is with the commands, scripts and packages you can make.

Cons: I wish there was more default software packages that you can one off push to devices when they need it, rather than that you have to build your own installation packages. Also their customer support isn't as helpful as other products I have used.

Solid product that just works. Doesn't try to be overly fancy or complicated.

Feb 23, 2018

Adam C.

Network Administrator

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for.

Cons: The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either.

Overall: Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product.

Vendor Response

by NinjaRMM
on March 07, 2018

Thank you for the review Adam, we will do our best to be the best RMM on the market. Please send any feedback related to features to pm@ninjarmm.com

Great program for real time data monitoring across all platforms

Feb 22, 2018

Mike P.

IT Specialist

51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What lead us to go with Ninja is the ability to monitor not only Windows based hardware but other platforms as well. Not only does it monitor them all it works across each platform the same way unlike other software out there. Some software has limited resources dedicated to Mac and cater more towards Windows but not Ninja.

NinjaRMM is the go to software for my business! I use this software everyday and love it!

Jan 24, 2018

Andre M.

Senior Technical Specialist

Cosmetics, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.

Cons: Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.

Overall: The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one.

Vendor Response

by NinjaRMM
on January 25, 2018

Andre, thank you for the positive review. We are definitely making more updates to NMS (Network Management) in 2018. Stay tuned for a roadmap update on NMS in our community, thanks!

Extremely easy to use. Great support community. Tons of development and updates. Streamlined.

Dec 21, 2017

David S.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how fast the response is whenever I have a question. Their support docs and videos are stellar. Great involvement with the community and listens to MSP feedback. Great pricing and you can scale easily. Great integrations with current solutions.

Cons: I have yet to have a con with not only the software but with the company. If I had to come up with something it would be more of a feature request (which by the way is on 2018 road map!) Keep up the great work!

Overall: I can manage my clients easily and quickly

Vendor Response

by NinjaRMM
on December 22, 2017

Hi David, thank you for the great review! You can submit feature requests in our community or directly at pm@ninjarmm.com

Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.

Dec 14, 2017

Jarom W.

Director of Operations

Information Technology and Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat.

Cons: TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.)

Overall: Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.

Vendor Response

by NinjaRMM
on December 15, 2017

Thank you Jarom! We had 10 feature releases in 2017 and have a lot more planned for 2018.

Ninja is a great RMM. I switched to it from a competitor and have been pleased.

Dec 08, 2017

Paul B.

Owner and Geobiologist

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ninja is extremely simple. I started using it right away and deployment is a snap. The integrated Teamviewer is fantastic. They are responsive to user feedback and are constantly adding new features. It does a lot and I use it daily.

Cons: Tech sup can be slow to respond. I have had to make a couple attempts to get their attention in the past. They do come through eventually. The antivirus reporting could be a little stronger.

Overall: Management of all my client's computers.

Vendor Response

by NinjaRMM
on December 11, 2017

Thank you for your support, we will keep striving to be the best!

Best Customer Support

Dec 05, 2017

Al-x S.

Computer Systems Analyst

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It allows me to do absolutely anything I need remotely as long as the computer has an internet connection and can boot.

Cons: I dislike not being able to have a branded login page with our own logo at a sub-domain, as well as being able to brand our dashboard.

Vendor Response

by NinjaRMM
on December 06, 2017

Thank you for the review. We have branding as a roadmap item in 2018, look for more updates in our weekly community updates!

Out of the box instantly started paying dividends. Improvements have made functionality much better

Nov 29, 2017

Stephen A.

President

Information Technology and Services, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Efficient and straight forward. Support is fantastic, haven't missed a beat with all of my requests. Actively adding new features and improvements.

Cons: So far there is not too much to complain about. Reporting could be a little more comprehensive. Potentially a few more integrations with vendors would add some additional choices which may improve integrations with some vendors already being used in the field.

Overall: Simplify client management and on boarding.

Vendor Response

by NinjaRMM
on November 30, 2017

Thank you for your support Stephen! We are definitely working on reporting enhancements as we speak, stay tuned for more updates!

Finally! Efficient Network Management!!

Nov 16, 2017

Greg S.

IT Consultant and Friendly Technician

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help, Ninja has great tech support. There is Remote access, AV and Windows updates that can be managed directly from the Ninja Console.

Cons: Would like to see customize dashboards, Would like to see an app , and if there was an app, would like modules so i can choose control what info is in the app.

Overall: Fast access to my customer machines and machine data; excellent BIG PICTURE of my customers and their sites. I save time not having to ask customers for information, also not having to hunt for information.

Vendor Response

by NinjaRMM
on November 29, 2017

Greg, thank you for your support. We will keep our foot on the pedal and yes a mobile app is in the works.

Excellent RMM for your business!

Nov 14, 2017

Jorge P.

CEO

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It has all of the features that I need to run my MSP business, lots of features and great support if you need help!

Vendor Response

by NinjaRMM
on November 29, 2017

Thank you Jorge for your support! We will continue to do our best.

So far so good.

Oct 23, 2017

Erick J.

President/ Owner

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use. Updates and new features are being rolled out on a consistent basis. We compared multiple packages before pulling the trigger. We decided to go with NinjaRMM after testing it for a couple of weeks at one of sites.

Cons: There are not enough plug-ins for other software packages. However the software is constantly evolving and getting upgraded with beneficial additions.

Overall: Our support calls have went down drastically. We have setup a system where NinjaRMM is a piece of the puzzle for us to support our clients. It has allowed us to create a bullet proof offering. Our clients are really impressed with our "new" capabilities.

Vendor Response

by NinjaRMM
on November 29, 2017

Hi Erick, thank you for your support! We will continue to do our best.

Been with Ninja from the start

Oct 17, 2017

Chip W.

Consultant

Information Technology and Services, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use. Simple dashboard. Scripting and policy flexibility works well for our environment and clients. Once we built and implemented our policies, we saw immediate improvements in efficiency.

Ninja was a start-up when we adopted their RMM platform. There have been bumps, but they have always been honest about issues and responsive to our questions. I have worked with several RMM vendors in the past and Ninja has been the best fit for us.

Vendor Response

Thank you Chip for staying with us since the beginning! We have a very exciting roadmap for Q4 and Q1 2018 to deliver community requested features :)

We have been enjoying Ninja for about a year and have "drank the koolaid"!

Sep 26, 2017

Thomas A.

Owner

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ninja is extremely easy to use. We just implemented it without instruction. No learning curve, no reading white papers. It fits in with our workflow very nicely. The interface is very intuitive. Support is extremely easy to contact and has answers right away.

Cons: I would like to see more complex reporting. The reporting is adequate but does not have some of the options I would like to see.

Overall: We purchased Ninja because the business was running us. With the addition of Ninja, we have been able to free up much more time to spend with our clients in a "relationship building" capacity instead of behind the keyboard.

Vendor Response

by NinjaRMM
on September 29, 2017

Thank you Thomas for the encouragement! We are working hard to further improve the Ninja experience!

Amazing Experiance, Helpful Staff, Quality Product

Sep 19, 2017

Joseph A.

Owner

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: That it is easy to use and deploy. Makes it easy to train Technicians and have them helping clients right away

Cons: The only con i've had with ninja is some of the roadmaps items havent added up but in any development life cycle that happens

Vendor Response

by NinjaRMM
on September 21, 2017

Thank you for the kind words Joseph. We strive to provide the best IT monitoring experience and am very glad to have you as a customer!

Switching to NinjaRMM was one of the best decisions we have ever made as a company.

Aug 10, 2017

Matthew H.

Owner

Information Technology and Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, the layout and design are intuitive and both easy to learn and teach, but it is also a very powerful tool to have at your fingertips.
Their choice of partners is well thought out. The partners that are selected provide positive tools I can take to my clients without hesitation.
The online community is very active and the key people at NinjaRMM are right there just as involved and always ready to listen to new ideas.

Cons: Maybe some tweaks in how the reports that we provide to our clients could be setup. I would like to see the ability to select what items gone on each report. Some clients want just a general overview while other clients want all the dirty details.

Overall: Productivity has gone up since we have been on NinjaRMM, even my "non-tech" office manager uses NinjaRMM with ease.

Vendor Response

by NinjaRMM
on August 14, 2017

Hi Matthew,
Thank you for your support. We look forward to keep delivering features the community wants.
-Andy

2 year customer, Rough start as the company was just starting but they now have it together.

Vendor Response

Hi Ken,
Thank you for your feedback. We look forward to keep delivering features the community wants.
-Andy

We are fortunate as an MSP to have implemented NinjaRMM as our network device monitoring solution.

Aug 07, 2017

Kevin D.

I.T. Manager

Computer Networking, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: To be a good MSP, good tools must be available. Those tools must be accurate, cost-effective and of course, easy to learn. Ease-of-use and customizable policies for device management and alerting are two of the features/benefits that stand out with this product vs. the competition. Being able to reliably and proactively monitor/remediate Windows/MAC and SNMP devices is the fundamental goal of our MSP relationship with our customers and NinjaRMM makes that possible in a cost-effective solution.

Cons: I would like to see more detailed and customizable reporting options, such as the ability to create a custom report that will list any of the metrics I choose from the collected data.
Also, I would like to see integration with more mainstream antivirus solutions.

Vendor Response

by NinjaRMM
on August 07, 2017

Hi Kevin,
Thank you for your kind words. We are restructuring some of our data on the backend to make it more accessible for reporting. This is a little bit involved and we'll let you know when we are close to new reporting features. Thanks again for being a partner!
-Andy

Great product, great support!

Jul 10, 2017

Sidney C.

Owner

Computer Networking, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: No onsite server required and I can script program install/uninstalls, TeamViewer is bundled, and the support team is great! You can also access the CLI from the web console!!

Overall: Weekly computer maintenance, scheduled Windows updates, and bundled remote assistance software. Also, if a server is down or gets rebooted, I get an alert. This is a must for my business.

Vendor Response

by NinjaRMM
on July 10, 2017

Thank you for the review! We strive to provide the best support experience as we know very well how hectic an IT manager's day can get :)
Stay tuned for the upcoming big release!

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Jul 06, 2017

Olivier G.

IT Manager

Information Technology and Services, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window).

- Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool...

- Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning

- Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly

- Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Vendor Response

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)

A fantastic RMM tool, with a few needed features yet to be added

Jun 27, 2017

Kyle S.

VP Operations

Information Technology and Services, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Value and feature set are the two easy ones. But the biggest difference with Ninja is the support and development. Support (and everyone else at the company), have been AWESOME to work with. Ninja has also kept their roadmap up to date and hit every milestone on it. That is HUGE from a software company.

We have been very happy working with Ninja over the last 18 months.

Cons: Ninja is lacking some search features that larger organizations need. For instance, with other products, we are able to run any crazy search our heart desires and act on it. For instance if we want to see all Windows 10 machines that have the latest version of Chrome installed across our entire client base, it's not possible with Ninja. We've been working with the company to get this implemented. Once they have that capability, I will have no other complaints!

Overall: Ninja has streamlined our service delivery offerings and saved us money. It's a great tool and offers fantastic value.

Vendor Response

by NinjaRMM
on June 27, 2017

Hi Kyle,
Thank you for your feedback, it is much appreciated.
We've recently released an advanced search feature under our Devices view through which you can build queries for Windows 10 machines that have Chrome greater than Version X. We're also hard at work with third-party patching so you can patch all versions of Chrome that's out-of-date. Stay tuned for that release :)

Cons: Control of Mac endpoints is not currently on-par with Windows machines, but I'm told this is on the roadmap!

Vendor Response

by NinjaRMM
on June 22, 2017

Hi Jason,
Thank you for your kind words. We're hard at work to provide you with the next great release :).
Andy

Easy, Straight Forward

Jun 21, 2017

Kevin G.

Owner

Information Technology and Services, Self-employed

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is intuitive, fast, great value, modern, & continually growing/adding features. It not is a fanstic RMM tool but it came with so much value it saved me $$ for the same service I was getting from my previous RMM.

Cons: I have not been able to find 1 solution for both PC/MAC. I know these guys are working on it but until then I have my Mac Agents with a different RMM>

Overall: Better management of my hosts and cost savings.

Vendor Response

by NinjaRMM
on June 21, 2017

Hi Kevin,
Thank you for being a partner! As you are well aware we've been releasing lots of new features 1H 2017 and will be looking to continue the same pace in 2H 2017.
As for your comment on Mac, we do have a lightweight Mac monitoring agent. We are hard-at-work at providing scripting / remote access capabilities on Mac. Stay tuned!
Andy

Awesome time saving tool for MSPs everywhere

Jun 20, 2017

Allen B.

Owner

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: It is so easy to get things done.
It is under active development - always something new to play with

Cons: It is under active development - often waiting for new features
Support can sometimes be times be slow if you find an obscure bug

Vendor Response

by NinjaRMM
on June 21, 2017

Hi Allen,
Thank you for the review. We've been on a breakneck pace releasing new features 1H 2017. We're looking to continue the same pace in the second half of the year.
As for the comments on support - our support team is 100% based here in the US with offices in Tampa, FL, and San Francisco, CA. We do try to get back to all tickets in a reasonable timeframe. I will discuss with our support team.
Again, thank you for being a partner and thank you for your feedback.
Andy

ninjaRMM slices through the RMM competition

Jun 16, 2017

Lucas W.

Owner

Information Technology and Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Cons: Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Overall: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space.

What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Vendor Response

by NinjaRMM
on June 16, 2017

Hi Lucas,
Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017!
Please feel free to reach out to me if you have any questions or feedback, pm@ninjamsp.com

Where RMM should be in 2017

Jun 16, 2017

Matthew A.

Managing Partner

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Patch management feature blows all other RMM's out of the water, ease of use is what all other RMM products hope for

Cons: I have no negative views on this software, only requests to add more first-class software partners as the product develops, like Bitdefender for AV integration and Securence for email security features, maybe a SIEM or EUBA product as well.

Vendor Response

by NinjaRMM
on June 16, 2017

Hi Matthew,
Thank you for the kind words. We have been on a breakneck pace thorough 2017 with multiple major feature releases. We are happy to hear you are enjoying our platform but we are still very ambitious about where we want to go.
We currently have multiple discussions with first-class software partners and we will announce those new partnerships as soon as we are ready. Exciting times ahead for Ninja!

Clean, Functional, Easy to use Remote Management and Monitoring Solution for MSPs

Jun 13, 2017

Matt D.

Partner

Information Technology and Services, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great simple interface, hosted at Amazon, integration with Webroot, multiple ways to connect to the endpoint whether web interface via services, command-line, or remote control tools. I'm starting to love the ability to sneak preview new features with live data. Much better than the old RMM platform we used where it was an all or nothing upgrade.

Cons: Some security policies need to be expanded with respect to the way users interact with policies and UI management. We still would like third-party patch management as an option as well as Mac remote control. Need a mobile device app that can cache credentials, although you can pin it in iOS.

Overall: Makes managing my customers easier without the headache of having to manage it all the time.

Vendor Response

by NinjaRMM
on June 16, 2017

Hi Matt,
Thank you for being a partner and glad to see you are enjoying our platform.
We take all partner feedback very seriously and as you are well aware we're working hard on providing third-party patch management.
Thanks again!
Andy

Great, simple RMM for small shops

Jan 25, 2017

Graham P.

IT Manager

Information Technology and Services, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Up front costs, easy to understand UI

Cons: No maintenance mode to disable alerts during maintenance windows, current built-in AV is weak (Vipre)

Overall: I started using Nina RMM about 4 months ago. It's been a good process getting set up on it. While there are a few things missing from the platform (third party patching, decent Mac agent, Mac TeamViewer integration), by and large the software has performed quite well for a monitoring and scripting platform. I am excited to see future releases and what features are added next.