Work experience

Aug 2006Present

Citrix Analyst / Architect

Built a Wiki site of Citrix FAQ's for helpdesk

Architected new XenApp 5.0 Farm

Designed new server builds for Citrix deployment.

Maintain and standardize Xpe environment

The current environment has been had not been maintained since the last Citrix engineer left (several months). The first order of business was to determine which servers and applications were still being used, and what state of disarray they were in.

Plan and deploy all necessary patches to bring servers up to date

Planning, testing, and deploying all relevant Microsoft and Citrix hotfixes and patches as well as application updates on the farm.

Package standard applications

There were no automated application deployment practices in place. The applications were detailed and packaged for rapid deployment.

Manage the 3 PS4.0 server farms (242 Total servers)

When I first arrived they were only 15 servers in the PS4 server farms (10 prod, 3 QA, and 2 dev). I have build the farms up to 185 production servers, 40 QA servers, and 17 development

Have conducted several training sessions with helpdesk and desktop support personal to cut down on the number of tickets that need to be escalated to 3rd level support

Plan migration XPe to PS4.0.

Plan and execute application migrations from Xpe to PS4. This involved architecting a PS4 environment that took into account both client needs corporate budget. This included looking at printing, application speed, and ease for user base and hardware and software costs

Support users with day to issues

For those issues that 1st or 2nd level support could not handle, I would address.

Jul 2012Present

Citrix Engineer

IBM Canada

Retained in 2012 to provide ongoing support to several Citrix farms as well as working on migrations from 4 / 4.5 to XenApp 6.5.I was also tasked with providing Windows server support in terms of patching, firmware, troubleshooting.

Provided support to several Citrix farms, ranging from 4.0 to XenApp 6.5

In a change a philosophy in the terms of server deployment, M&M Mars decided to move away from physical servers to a VM environment. The main goal was to eliminate as many servers in the data center as possible.

Institute new documentation standards.

Forcing application support groups to document the applications.

Jan 2005Jul 2005

Citrix Analyst / Architect

Test and evaluate in-house applications on for deployment to Citrix farm