As the developers of Open Journal Systems, Open Conference Systems, Open Harvester Systems, and Open Monograph Press, the PKP team are experts in helping journal managers and conference organizers make the most of their online publishing projects. PKP Publishing Services offers support for:

As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

Trying to create a new journal does the same thing. The page that is blank is: index/admin/updateJournal.

I saw that others were having problems with mysql not being enabled in PHP. I've checked the phpinfo() command. Under the PHP configuration options it includes --without-mysql but later on in the page it shows a section for mysql saying that it is enabled.

I also saw a thread about low PHP memory limits causing problems although there were some error messages involved in those that I'm not getting.

This is most likely a file permissions problem. Check your PHP configuration (php.ini) to see where error messages are being logged (most likely syslog or the Apache error log), and check the log file to see if there are any more specific messages there.

I, too, get a blank page when creating a journal. The journal does get created. However, syslog reports:

php[2556], PHP Warning: mkdir(D:OJSfiles/journals/3/articles): No such file or directory in C:\Inetpub\wwwroot\ojs\classes\file\FileManager.inc.php on line 234.

php[2556], PHP Warning: mkdir(D:OJSfiles/journals/3/issues): No such file or directory in C:\Inetpub\wwwroot\ojs\classes\file\FileManager.inc.php on line 234.

In config.inc.php, files_dir was set using back slashes ( \ ). Using forward slashes ( / ) got rid of the errors, but the blank page still appeared. No other error messages in regard to creating a journal appears in the log. It's as if the redirect fails after the processing is completed. Hitting the back button gets me back to the OJS interface where the new journal appears.

IUSR_<MACHINENAME> has write access to the files directory. Upgrading the security setting to modify access has no effect.

I would put a note in config.inc.php and on the install form to use forward slashes for Windows users when setting file_dir.

Good suggestion; I've added a note in the configuration file. (The installer already mentions the need for forward slashes when prompting for the files path.)

If you're still seeing a blank page but not receiving error messages, this may be due to an out-of-memory situation; check your memory_limit in config.inc.php and ensure that it's set to at least 12M (the default 8M isn't enough).