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沃茨水工业-Watts Water Technologies Inc.

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National After-sales Service Manager, China

工作内容

The National After-sales Service Manager will be responsible for driving the efficiency and quality of after-sales service by establishing management system and optimizing procedures through all business lines and channels in China. This position works closely with sales, sourcing, quality, engineering and operations team to ensure both sales and customer satisfaction goals are met.

任职要求

RESPONSIBILITIES AND DUTIES:

● Establish and optimize after-sales service management system of all business in China
● Manage service quality and performance on all Watts’s portfolio in China to meet or exceed the customer requirements
● Set up and train a professional after-sales service team in China
● Provide enhanced reporting documentation on quality issues, work with sales, sourcing, quality, engineering and operations team to analyze and find out the root course of issues, and figure out the solutions.

EDUCATION:
● Bachelor’s Degree or above, major in mechanical or engineering.

MANAGEMENT:
● This position reports to General Manager, Greater China

QUALIFICATIONS:
● 10 years or above related work experience in after-sales service, including 5 years above in national after-sales service management
● Experiences in retail channel after-sales service is a Plus
● Good communication, interpersonal and coordination skill
● Good English skill, both in oral and written
● A fast learner, can work under pressure
● Can accept frequent business travel within China

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