When you place an order with Kraft Music, a confirmation will be sent to you via email, with details of your order, including method of shipping. Once your order leaves our facility, you will receive a shipping confirmation via email, with carrier name and tracking number. You will also be able to find this information by logging into your account. You will need to have an account set up with Kraft Music in order to track your order (versus checking out as a guest).

We are not able to ship any orders outside of the US and its territories.

***IMPORTANT NOTE: Please test your item before getting it fully assembled. For example, with digital pianos, unpack the keyboard portion, power it on and test all the keys. It is very rare that these items arrive with defects, but it is still a good idea to test it before spending time getting it fully assembled. Use caution when unpacking your purchase from its box, as some needed parts and pieces may be packed in and amongst the packing material. Be sure to save the carton and all packing materials, in case of a needed return. Do not write on the box and do not discard!

GATOR CASES LIMITED LIFETIME WARRANTY: Gator is proud of our products and wants you to be proud to use them. Consequently, if a problem occurs with a Gator product and the problem is caused by manufacturing defects in material and workmanship, Gator will, at its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty applies only to the first purchaser of the Product.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse , neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage. While non-warranty maintenance or repairs on your Product can be performed by any company, Gator requires that you use only an approved Gator service center for warranty repairs. Improper or incorrectly performed maintenance or repairs, along with use of product in rental-programs, void the warranty. You are, however, responsible for all costs of getting the Product to the Gator Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. You will be required to provide proof of purchase in the form of an original receipt of purchase. Upon receipt, your product will be inspected by our Service Technician. The Service Technician will determine whether or not the problem is covered by Gator's warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Gator's expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, Gator will substitute a comparable Gator product. If it is deemed that the warranty does not apply, due to the exclusions listed above, you will be contacted by Gator to determine resolution. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival.

We hope you enjoy your Gator Product and the security of a limited lifetime warranty!

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About Kraft Music

Kraft Music began as a keyboard and MIDI specialty shop in 1984. We have branched out into digital pianos, electronic drums, guitars, music software, live sound equipment and more. 30 years later, we're now one of the Top 200 Music Retailers in the United States, named by Music Trades.