Remote Infrastructure Service (RIM) providers

Associated Industry Sectors

Data Center Service

Remote application management

Remote infrastructure management

Remote database management

Remote security management services

Remote network management

Business Challenges

Remote infrastructure management service providers have to demonstrate quality of service, security and control on configuration management, release management all at a certain degree of quality and speed, and most importantly low cost.

How implementation helps?

Subject

Business Impact

IT Service Management

ITSM practices such as configuration management, change management, deployment and release management ensure that each change is subject to change owner approval. Metrics like response time, resolution time gives stakeholders additional benefit of demonstrating service quality.

Information Security Management

Implementation of ISMS helps in demonstrating that information accessed by the consultants and the engineers are under control – they can combine access, change and release. To stakeholders of these service providers this assurance is key to competitive advantage.

Business Continuity Management

Processes such as business impact analysis will help in prioritizing mission critical functions that requires recovery. Defining restoration and recovery plans and testing them will provide assurance that business can survive any manageable disaster.