This wing of Blizzard support is responsible for assisting players with account maintenance, recovery, and payment issues (i.e. passwords, contact information, subscriptions, and credit cards) for all Blizzard products.

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In January 2013, Blizzard introduced live in-browser web chat as a support channel, and changed how the Battle.net Support website makes contact channels available to players. Depending on the player's selections, the support site offers the option to either file a ticket, use web chat, or call a phone number. As part of this change, Blizzard no longer lists phone numbers for support widely on the site.[2]