When you purchase a leather item from The Luxury Collection and/or The Basic Collection, a name tag is included. On the tag we will press the first letter of your dogs name. This personalized tag will be attached to your purchased collar and/or leash.

During your checkout, we will ask you for your dogs name. When you add the name, we will press the first letter of your dogs name with gold foil on the tag.

How long does name personalization take?

We try to make sure all your items ordered before 15:00 will be shipped the same day. It may happen that personalized items will take more time. If this happens, we will send you a notification by email.

You can follow your purchased items with a track and trace mail.

We ship worldwide!

Taking care of your Perro purchase

We make sure you will receive your Perro item beautifully packed made from the most beautiful materials. Perro Collection is like jewelry for your dog.

Treat your Perro items like jewelry in order to keep them as beautiful as they are.

Perro Collection products are made from a variety of materials. Perro Collection pieces should be treated as you would treat your favourite leather handbag, and therefore should not be exposed to water, snow or other harsh elements. Take all Perro accessory off at night time and keep them safe in the gifted Perro box. Don’t let your dog wear the jewelry during a swim or a trim.

Perro Collection scarfs and bows are constructed from many different, luxurious fabrics. These fabrics and materials often require special care to clean. Perro scarfs and bows are hand-wash only and let them air dry on a flat surface.

No Perro Collection item should ever be put in the dryer.

Disclaimer

All Perro items are accessory items only, the makers of Perro Collection assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.

Shipping information

Order on working days before 15:00, shipped the same day. You will receive an email where you can track your purchased items.

Generally, items to the Netherlands and Belgium will arrive within 1-2 days from the time they are posted. International deliveries are shipped with DHL, DPD or POSTNL and should arrive in 3-5 business days. Perro Collection is not responsible for any customs, duties, taxes or fees you may incur during delivery, however this is an incredibly rare occurrence.

Shipping timelines depends on your location. No guarantee can be made in regards to arrival date.

We ship WORLDWIDE!

DHL Express service:

At the checkout you can choose for DHL express shipping. This extra fast shipping service is available for the Netherlands, Belgium and Germany.

If you order before 12:00 and you choose for DHL express shipping, the package will be delivered the next day before 12:00.

*Perro Collection is not responsible for delays that occur during the delivery.

Sizing

At all our product pages you can find a specific description of sizing or on our sizing page.

Bow ties:

All our bow ties are one size. They can be attached at every Perro collar with Velcro. The size of the bow ties are 11CM x 4 CM.

Most purchases may be returned within 14 days. The items must be unworn, unwashed, and undamaged and in original package!

Personalized items can NOT be exchanged OR returned!

If you want to return an order you may do so within 14 days of receiving the products by sending us an email: [email protected] and ask us for the return-page. We will send you a page where you can fill in a form to return your item(s). Shipping costs for returning are for the customer.

We ask that the following requirements are met:

The item/s must be in original condition, not worn outdoors or altered in any way.

Item/s must be shipped back in the original Perro gift box to ensure the safety of the item on its way back to us.

Please note: no refunds or exchanges will be provided on personalized items.