The Hypercom credit card machine can be an integral part of your company's point-of-sale system. The machine processes credit card, debit cards and loyalty cards if your company provides one. Like your cash register, you can refund a customer's credit or debit card purchase via the Hypercom credit card machine in the event of an issue, such as when a customer is dissatisfied with the product or service. The refund is processed along with credit and debit transactions during the end-of-day processing.

Step 1

Press the “Refund” button on your Hypercom credit card machine if you are refunding a purchase to a customer's credit card. Press the “Debit” button and then the “Refund” button if refunding a purchase to a customer's debit card.

Step 2

Swipe the customer's credit or debit card; it must be the card originally used to make the purchase. Key in the amount you want to refund and press the “Enter” button.

Step 3

Key in the authorization number from the customer's sales receipt if you are processing a credit card refund. Press the “Enter” button. A refund credit card receipt will print. Give the customer the second copy of the receipt. No signature is required on a refund transaction.

Step 4

Have the customer enter his pin number on the Hypercom keypad and press the “Enter” key if processing a debit card refund. A refund debit card receipt will print. Give the customer the second copy of the receipt.

References

About the Author

Nick Davis is a freelance writer specializing in technical, travel and entertainment articles. He holds a bachelor's degree in journalism from the University of Memphis and an associate degree in computer information systems from the State Technical Institute at Memphis. His work has appeared in "Elite Memphis" and "The Daily Helmsman" in Memphis, Tenn. He is currently living in Albuquerque, N.M.