Alaska 4x4 Rentals Assistant Manager

Job description

Description:
Summary:
This position is responsible for overseeing the personnel and operational functions of our consumer car rental division, Alaska 4x4 Rentals. The person in this position will accomplish the requirements of this position by: managing the workforce, delivering quality customer service, maximizing sales and revenue, managing fleet inventory, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel.

Areas of Responsibility:
Manage employees including: training, setting expectations, follow up and corrective action
Actively monitor and ensure all customer, vendor and internal correspondence is answered promptly
Prepare staff schedules and train new employees
Manage fleet inventory to maximize utilization and track maintenance schedules
Oversee paperwork flow and vehicle readiness to meet demands of daily reservations
Handle insurance claim processing
Marketing recommendations and support
Assist with developing business goals
Provide weekly reporting to upper management
Continually seek opportunities for improvements, efficiency and business growth
Other duties as assigned.
Requirements:
Required Skills and Abilities:
Must have a high school diploma or GED
Excellent communications skills with the ability to engage in verbal and written interactions with customers
Ability to project professional appearance
Proficient with computers, including Windows and Microsoft Office Suite
Must have a driver's license with a clean driving record (copy of driving record to be provided prior to hire)
Must be able to pass a pre-employment drug screening and criminal background check and willing to comply with random drug screenings
Ability to take ownership of a project and follow it through to completion with minimal supervision
Strong problem-solving and decision making skills
Ability to work flexible schedules which may include evenings, weekends, and holidays as business demands require
Capacity to learn extensive training material and apply daily on the job
Customer service, management, and sales experience preferred
Experience in car rental, hospitality, or tourism is a plus
Communication and Teamwork:
Must have the ability, and desire, to work as a team member and utilize good communication skills both in oral and written form
Must be able to effectively communicate and work with a variety of different personalities
Physical Requirements and Agility:
Ability to occasionally lift/carry objects weighing 50 lbs., bend and stoop
Must be physically able to move in and out of vehicles and to clean, inspect and detail vehicles
Working Conditions:
Work is performed in office, shop and outdoor environments. Must be willing to work in all weather conditions.