Returns & Product Warranties

​Last updated 28 December 2017

Return & Refund PolicyBarn Owl has a 30-day refund policy. If a customer is unsatisfied with the product, they can return it within 30 days for a refund or replacement. Return shipping is free for all orders, and refunds will be credited upon receipt of the returned items.

Product WarrantyThe Limited Warranty covers defects in material or workmanship under normal use during the Warranty Period of 2 years from date of purchase.

Barn Owl will repair or replace, at no charge, products or parts that prove defective under normal use. Repaired or replaced products assume the remaining warranty period of the original product.

This warranty does not cover:

Malfunctions or damage not resulting from defects in material or workmanship

Theft or loss

If you are concerned about theft or loss, consider purchasing our Camera Insurance.

Camera Insurance PolicyCamera Insurance is provided as an option to the service plan and is charged as a monthly fee. Users elect to purchase camera insurance in the "Camera Plans" section of the Barn Owl App, and insurance must be selected within 7 days of camera activation.

The Insurance Policy provides one “no fault, no questions asked” camera replacement per year, defined as 365 days from the purchase date of the original camera. Shipping costs will be paid by the customer.

If customers require more than one camera replacement within the 365 day period, they can purchase additional replacement cameras at a 20% discount off the current retail price, assuming they continued to pay the insurance fee. If the insurance fee is terminated or not paid, the insurance policy for that specific camera account (not the customer account) cannot be re-instated.