Frequently Asked Questions

Subscriptions

Do current print subscribers have access to the website?
Yes. You need to register to the website and then activate your subscription. If you are not already registered then visit here to register. Once you are registered you will be prompted to activate your account when you click on a story page. Simply follow the instructions to activate your account. For access queries please contact our customer service team on 08448 150 051 or email buildingonline@servicehelpline.co.uk.

How can I renew my current subscription?
Please contact our customer service team on 08443 221 218.

Can I subscribe for online content only without receiving a copy of the magazine?
Yes, click here and choose the ‘Online only’ options.

Can I still comment on articles if I am not a subscriber?
Yes, if you are registered and logged in you can comment on any content you have access to.

How do I arrange a corporate subscription?
For information regarding corporate subscriptions please click here.

How do I receive a digital edition?
Digital editions are part of the subscription package and to receive a digital edition we need to have your email address when you order your subscription. If you are not a subscriber then subscribe here and remember to enter your email address when subscribing. If you are a subscriber but have not previously provided your email address then please email our customer service team on buildingonline@servicehelpline.co.uk with your details and ask to be added to the digital edition distribution list. In order to read your digital edition you will need to activate your account online (see below).

Technical

How do I activate my subscription to get access online?
You need to register to the website and then activate your subscription. If you are not already registered then visit here to register. Once you are registered you will be prompted to activate your account when you click on a story page. Simply follow the instructions to activate your account. For access problems please contact our customer service team on 08443 221 218.

What is the difference between registering and subscribing?
Registration will allow you to access a limited number of stories. To have unlimited access to all content, plus other benefits, you need to subscribe.

Do subscribers still need to register?
Yes. We need every user to register for the website whether or not they already subscribe. This will provide you with log in details which you can use to access your account thereafter.

Advertising

How do I advertise on this site?
Click on advertise at the bottom of our pages.