A method for improving communication in the delivery of healthcare services is described. Also disclosed is a method of improving the area of Pre-Service operations. The method may utilize the ePackages described herein....http://www.google.com/patents/US20050060201?utm_source=gb-gplus-sharePatent US20050060201 - Method for providing web-based delivery of medical service requests

A method for improving communication in the delivery of healthcare services is described. Also disclosed is a method of improving the area of Pre-Service operations. The method may utilize the ePackages described herein.

The present invention relates a method for improving communication in the delivery medical services. More particularly, this invention relates to a method to enhance communication and perform tasks to assist medical professionals in patient care, especially in the area of Pre-Service.

2. Description of the Related Art

In the world of healthcare is a geographically and organizationally independent collection of many constituents, such as the following: hospitals and healthcare enterprises; physicians (group or small practices) and clinics; patients and consumers; payors and government (Medicare, Medicaid, etc.); pharmacies and other suppliers; home health agencies; knowledge sources and educational institutions. These constituents work together in highly dynamic relationships. As such, these constituents must share highly confidential information to conduct complex processes (e.g. surgical procedures, radiology exams, lab tests, prescription fulfillment and others). It is imperative that some information be readily available to these constituents.

Today, these relationships exchange information using conventional methods such as paper, phone and human courier methods almost exclusively. It is believed that these inefficient methods represent a significant cost to the healthcare system as a whole. It has been estimated that $600B of the $1.4T national healthcare expense consists of administrative costs like these.

One area of communication in which this problem may be exacerbated is in the “Pre-Service” arena. “Pre-Service” may be defined as the events that take place prior to a patient receiving services from the hospital. These events may typically involve hospital and non-hospital personnel and resources, such as physicians, physician office staff, hospital scheduling departments, pre-certification professionals, and department registration staff.

FIGS. 1A-C show the events that may occur during a typical Pre-Service event (“Pre-Service”). First, a physician makes a decision to refer a patient, to a hospital, for example. Patient information is collected, usually by the physician's office staff such as a nurse. The type of service prescribed by the physician is determined and collected. Other information, such as preferred appointment dates, may be collected at this time. The physician request is signed, as required in most instances.

Referring to FIG. 1B, the patient is scheduled at the hospital to which the patient has been referred. The hospital is provided with the Pre-Service instructions. The patient may pre-register, including information about preferred appointment dates for the procedure to be performed. The information from the patient is delivered and the hospital performs Pre-Services checks and verification. This is typically performed by the hospital Pre-Service personnel.

As shown in FIG. 1C, the patient then signs a consent for the procedure, the patient is registered by hospital registration, and the prescribed service is later performed.

Prior art systems may have detrimental financial impacts on the health-care provider, such as the denials of benefits from insurance companies, and under-utilization of resources. Prior art systems may also include inefficiencies, such as waste and duplication of effort, incomplete information, etc. all of which may impact the quality of patient care, lead to patient dissatisfaction, and lead to staff dissatisfaction.

One typical prior art system is shown in FIG. 2. As can be seen and as described above, communication (telephonic, fax, and mail) is exchanged among a myriad of constituents: physician's office, hospital scheduling, patient, hospital Pre-Service, hospital registration, e.g. The inefficiencies in prior art communication techniques cause detrimental effects on the care of the patient. It has been estimated that 20% of the costs associated with pre-servicing can be reduced if the information and communications are improved.

Many attempts to solve these problems have been attempted in the past (CHINs, Web, etc.). Examples include CHINs (community health information networks) and utilizing the web. However, these methods may provide un-secured communication between the constituents and may incur the same deficiencies of the prior art, partly because the technologies available at the time were insufficient due to many factors including cost, ownership, centralization and complexity. In short, in the prior art methods, computing technology may have been unable to operate effectively in the highly complex healthcare world.

The present invention provides a solution that may minimize, or eliminate, the problems associated with the prior art solutions. The disclosed method provides a more reliable, highly secure communication and workflow mechanism than that presently known in the prior art. The method reduces the need to rely upon the traditional, inherently fallible and unsecured communication mechanisms and couriers of paper, phone and fax.

SUMMARY OF THE INVENTION

The invention relates to a method of improving communication between healthcare providers in a secure fashion, particularly when performing the Pre-Service function. In some aspects, an infrastructure is described having a transport mechanism and a packaging mechanism, such as an epackage, to facilitate the communication between providers of healthcare. In some embodiments, flow between desperate healthcare constituents involved in a request for medical service transaction is improved. Specifically, the reduction of the traditional communication methods of paper, phone and fax as well as the inherently fallible transportation mechanisms used to courier sensitive medical information. In some embodiments, the invention very loosely couples self-describing “electronic packages” or “ePackages.” These ePackages can contain electronic documents, computer objects and multimedia streams which have an aggregate ability to describe the request for medical service and provide some or all supporting content needed for the fulfillment of the request by the service provider, as summarized in FIG. 3. Also described is a peer computing infrastructure for the delivery and synchronization of ePackages among the various healthcare constituents involved in the request for service process over the internet.

BRIEF DESCRIPTION OF THE DRAWINGS

FIGS. 1A-C show events in a typical Pre-Service.

FIG. 2 shows a prior art method of Pre-Service.

FIG. 3 shows an overall Pre-Service process of one embodiment of the present invention in which the Pre-Service is enhanced utilizing an ePackage.

FIGS. 4-6 detail the prior art Infrastructure.

FIG. 7 shows the ePackage API.

FIG. 8 shows an embodiment of the present invention which utilizes the ePackage.

FIG. 9-27 show screen shots of the step being performed of various embodiments of the present invention.

FIG. 28 shows an overall configuration of one embodiment of the present invention.

FIGS. 29-34 show an embodiment of the present invention in which a radiology request is described.

While the invention is susceptible to various modifications and alternative forms, specific embodiments have been shown by way of example in the drawings and will be described in detail herein. However, it should be understood that the invention is not intended to be limited to the particular forms disclosed. Rather, the intention is to cover all modifications, equivalents and alternatives falling within the spirit and scope of the invention as defined by the appended claims.

DESCRIPTION OF ILLUSTRATIVE EMBODIMENTS

Illustrative embodiments of the invention are described below as they might be employed in providing health care services. In the interest of clarity, not all features of an actual implementation are described in this specification. It will of course be appreciated that in the development of any such actual embodiment, numerous implementation-specific decisions must be made to achieve the developers' specific goals, which will vary from one implementation to another. Moreover, it will be appreciated that such a development effort might be complex and time-consuming, but would nevertheless be a routine undertaking for those of ordinary skill in the art having the benefit of this disclosure. Further aspects and advantages of the various embodiments of the invention will become apparent from consideration of the following description and drawings.

Embodiments of the invention will now be described with reference to the accompanying figures.

BACKGROUND

To accomplish the above tasks, a computer network infrastructure (the “Infrastructure”) is described in the following embodiments. The Infrastructure may utilize JXTA peer-to-peer computing architecture. The Infrastructure may enable Nodes running the Infrastructure to communicate securely over the Internet. Every Node can exchange information with any Node of which it is aware.

The Infrastructure may utilize outgoing http connections for communication. The payloads may be encrypted during transmission. The payloads may be encrypted at rest. The security keys may be generated by the Infrastructure itself. The payloads may be anything a Java program can stream, including the ePackages described herein.

One aspect of the present invention involves an “ePackage” Application Program Interface (“API”) (i.e. a set of routines that an application programmer uses to request a carry out lower-level services performed by a computer's operating system), which allows applications to easily create, send and receive electronic packages. The Infrastructure enables running of lightweight applications on Nodes distributed across the Internet.

The fundamental unit of the architecture is the Node. Nodes are deployed across the Internet and communicate with each other using the infrastructure. Each Node requires a J2EE compliant Application Server. This allows Nodes to host applications. These applications interact with their counterparts on other Nodes using the communication features of the infrastructure.

The Infrastructure may use a packaging mechanism that utilizes the ePackage, which is an abstraction over the underlying TCP/IP network.

Every Node may consist of the following five components: (1) a Java virtual machine—Sun Reference Implementation 1.3.1; (2) An Application Server—The type of application server used by a Node may depend on the volume expected on the Node. When large volumes of Nodes are utilized, e.g. deployed in hospitals, strong servers like WebLogic may be utilized. When smaller Nodes, e.g. in single physician practices are utilized, lightweight application servers may be utilized. (3) A date store. Just like the type of application server may depend on the volume, the choice of data store may be based on the volume of transactions expected on the Node. Any JDBC compliant database may be supported, such as Oracle to Hypersonic SQL. The data store can also be the native file system of the Node. (4) The Infrastructure Software to communicate with other Nodes across the Internet; and (5) Optional applications hosted by the Node.

The following describes the transport mechanism of some embodiments of the present invention. Every Node has to be registered to be operational. The registration and future communication may have a rendezvous server called the Ramp, as shown in FIG. 4.

Once Infrastructure Software is installed on a Node machine, the following steps take place to complete its registration:

1. Node sends a registration request to Ramp. This communication takes place using https. The Node provides its identity information.

2. The Node repeatedly tries to get its registration request fulfilled by communicating with the Ramp, again over SSL.

3. When the request to register the Node is granted on the Ramp, the Ramp generates a security token specific to the Node. The Ramp sends a copy to the Node the next time the Node tries to get its registration request fulfilled. The Ramp saves a copy of the token internally.

4. The Node files the token internally.

The connectivity between Nodes is asynchronous. Nodes do not connect with each other. Instead they connect only with their Ramp. The Ramp accepts messages from Nodes and delivers them to other Nodes when they connect.

The connection from Nodes to Ramp is done over http. Nodes initiate the connections. No holes have to be drilled in firewalls, as the Nodes need only outgoing http access.

The Ramps can be chained together. In FIG. 4, Ramp 2 is acting like Node C to Ramp 1. Similarly, Ramp 1 is being the proxy for Node A and Node B with Ramp 2, as shown in FIG. 5.

Referring to FIG. 6, the Transportation of payloads between Nodes is shown. Every Node, at some configurable interval, attempts to make an http connection with its Ramp. If the connection is successful, the following events take place:

1. The Node hands over, to the Ramp, any payloads destined for other Nodes, encrypted with the Node's security token.

2. The Ramp stores them in its own queue.

3. The Ramp hands over, to the Node, any payloads destined for the Node—waiting for the Node in its in-bound queue, encrypted with the Node's security token.

4. The Ramp works on its internal queue:

a. Picks a payload from its queue,

b. Decrypts it with the Source Node's security token,

c. Determines the Destination Node,

d. Encrypts the payload with the Destination Node's security token and

e. Puts the encrypted payload in the Destination Node's in-bound queue on the Ramp.

The Packaging Mechanism of one embodiment of the present invention is described hereinafter as an “ePackage.” Although the Transport Mechanism works on payloads that can be any streamed Java objects, from an applications' point of view, the communication quantum is the ePackage. The ePackage may be considered to be an abstraction above the payloads of the Transportation Mechanism.

The Packaging Mechanism provides the following:

1. Routing and Mailing list functions;

2. Auditing and tracking functions;

3. Object and stream handling functions;

4. Invocation of Application supplied handlers; and

5. Utilization of the underlying TCP/IP transport mechanism.

As shown in FIG. 7, applications can view the Infrastructure as a gateway to communicate with systems that are outside the network. The Infrastructure provides a means for such applications to get loosely coupled with other applications in the healthcare world.

The Infrastructure may also provide the operating system to deploy lightweight applications and make them prevalent in the healthcare real world.

The following describes the ePackage API.

6.1 com. mckesson. product.camembert.edelivery

Class ePackage

java.lang.Object

1

+--com.mckesson.product.camembert.edelivery.ePackage

All Implemented Interfaces:

com.mckesson. util. io. index.indexable, java. io. Serializable

public final class ePackage

extends java.lang.Object

implements com.mckesson.util.io.index.Indexable, java.io.Serializable

The ePackage is a collection of objects used to deliver and receive information electronically between organizations or sites. It is comprised of the following objects:

Package Header—Contains information primarily used to track date sensitive information about the ePackage. This information is managed internally by the infrastructure.

Destination—This is the node and the associated organization/individual for which the ePackage is to be delivered. An application constructs a destination object using the Package Manager, which in turn is used as an input to constructing an ePackage.

Source—This is the node and the associated organization/individual from which the ePackage originated. An application constructs a source object using the Package Manager, which in turn is used as an input to constructing an ePackage.

Tracking History—This is a collection of Tracking Activity objects that contains the movement log of the ePackage between destination and source nodes. The Tracking History is managed internally by the infrastructure.

Workflow History—This is a collection of Workflow Activity objects which contains application specific state information regarding the ePackage. Application state information can be used to capture data about the application to generate workflows or worklists as the ePackage is sent and received between its source and destination. The Workflow History is managed by the application.

Packing List—This is a collection of Item objects that contains the attachments to the ePackage. Attachments are fed to the ePackage by the application as InputStreams, or Objects. They can consist of any valid type supported as Java streams, or objects. If an application uses an object as an attachment, the object must implement the Java Serializable interface. Typically, the attachments are used to support the applications' data requirements as the ePackage is sent and received between its source and destination. The Packing List is managed by the application.

The following is an example of how an ePackage is constructed and submitted for processing in one embodiment of the present invention:

import com.mckesson.product.camembert.edelivery.*;

try (

// Obtain Source and Destination Objects

DestinationInput di = new DestinationInput(“wellstar”,

“windyhill It, “scheduling”, “bsmith”, “sampleapplication”, “Betty

Smith”);

Destination destination = TargetHelper.getDestination(di);

Source Input si = new SourceInput(“12345”, “sampleapplication”);

Source source = TargetHelper.getSource(si);

// Construct the ePackage

epackage epx = new ePackage(source, destination);

// Add Workflow Items

WorkflowActivity wa = new WorkflowActivity( );

wa.add(“form”, “signed”, “false”);

wa.add(“request_1”, “status”, “Requested”);

wa.add(“request_1”, “lastUpdated”, “11/11/2002 12:29PM”);

String key = epx.add(wa);

// Create the Packing List

String[ ] comments = new String[2];

comments [0] = “attached is a vector”;

comments [1] = “it implements Serializable”;

Vector v = new Vector( );

for (int i=1; i<11; i++) {

v.addElement(“Some data line” + i);

}

Item itx = new Item(“Radiology Requests Application”,

“vector”,

“application/object”,

“”,

“”,

comments,

null,

v) ;

epx.add(itx);

// Send the ePackage

PackageManager.send(epx);

}

catch (Exception e) {

System.out.println(e);

}

The ePackage is placed in the logical outbox for the specified destination.

Submits an ePackage to the out box store for subsequent delivery to its destination. The Tracking

History is updated and a route is determined depending on the state of the ePackage.

6.1.25 reply

public static void reply(ePackage epackage)

throws java.lang.Exception

Deprecated

6.1.26 getCreationDate

public java.util.Date getCreationDate( )

Returns the create date and time for the ePackage

6.1.27 setCreationDate

public void setCreationDate(java.util.Date date)

Sets the create date and time for the ePackage

6.1.28 getSentDate

public java.util.Date getSentDate( )

Returns the date and time sent for the ePackage

6.1.29 setSentDate

public void setSentDate(java.util.Date date)

Sets the date and time sent for the ePackage

6.1.30 getReceivedDate

public java.util.Date getReceivedDate( )

Returns the date and time received for the ePackage

6.1.31 setReceivedDate

public void setReceivedDate(java.util.Date date)

Sets the date and time received for the ePackage

6.1.32 getLastStoredDate

public java.util.Date getLastStoredDate( )

Returns the date and time last saved for the ePackage

6.1.33 setLastStoredDate

public void setLastStoredDate(java.util.Date date)

Sets the date and time last saved for the ePackage

6.1.34 getPriority

public int getPriority( )

Returns the priority setting for the ePackage(High, Medium, Low, Stat)

6.1.35 setPriority

public void setPriority(int priority)

Sets the priority setting for the ePackage(High, Medium, Low, Stat)

6.1.36 getId

public java.lang.String getId( )

Returns the globally unique package identifier for the ePackage

6.1.37 setId

public java.lang.String setId(java.lang.String id)

Sets the globally unique package identifier for the ePackage

6.1.38 getQueue

public int getQueue( )

Returns the queue for the ePackage(In, Out, Error)

6.1.39 setQueue

public void setQueue(int queue)

Sets the queue for the ePackage(In, Out, Error)

6.1.40 getSource

public Source getSource( )

Returns the source object for the ePackage. This is the node/organization from which the ePackage

originates.

6.1.41 setSource

public void setSource(Source src)

Sets the source object for the ePackage. This is the node/organization from which the ePackage

originates.

6.1.42 getDestination

public Destination getDestination( )

Returns the destination object for the ePackage. This is the node/organization from which the

ePackage is to be delivered.

6.1.43 setDestination

public void setDestination(Destination src)

Sets the destination object for the ePackage. This is the node/organization from which the ePackage

is to be delivered.

6.1.44 add

public java.lang.String add(TrackingActivity trackingActivity)

throws java.lang.Exception

Adds or updates a Tracking Activity object for the ePackage. It returns an internally generated key

which can be used later to access an individual object. The Tracking Activity object is managed

internally by the ePackage infrastructure.

6.1.45 remove

public void remove(TrackingActivity trackingActivity)

throws java.lang.Exception

Removes a Tracking Activity object from the ePackage.

6.1.46 getTrackingHistory

public TrackingHistory getTrackingHistory( )

Returns an enumeration of the entire Tracking History sorted by date for the ePackage.

6.1.47 getLastTrackingActivity

public TrackingActivity getLastTrackingActivity( )

Returns the Last Tracking Activity for the ePackage

6.1.48 add

public java.lang.String add(WorkflowActivity workflowActivity)

throws java.lang.Exception

Adds or updates a Workflow Activity object for the ePackage. It returns an internally generated key

which can be used later to access an individual object. The Workflow Activity object is managed by

the application.

6.1.49 getWorkflowActivity

public WorkflowActivity getWorkflowActivity(java.lang.String key)

throws java.lang.Exception

Returns an individual Workflow Activity object by passing in its internal key.

6.1.50 remove

public void remove(WorkflowActivity workflowActivity)

throws java.lang.Exception

Removes a Workflow Activity object from the ePackage.

6.1.51 getWorkflowHistory

public WorkflowHistory getWorkflowHistory( )

Returns an enumeration of the entire Workflow History sorted by date for the ePackage.

6.1.52 getLastWorkflowActivity

public WorkflowActivity getLastWorkflowActivity( )

Returns the Last Workflow Activity for the ePackage

6.1.53 add

public java.lang.String add(Item item)

throws java.lang.Exception

Adds or updates a Packing List Item object for the ePackage. It returns an internally generated key

which can be used later to access an individual object. The Packing List object is managed by the

application.

6.1.54 getItem

public Item getItem(java.lang.String key)

throws java.lang.Exception

Returns an individual Packing List Item object by passing in its internal key.

6.1.55 remove

public void remove(Item item)

throws java.lang.Exception

Removes a Packing List Item object from the ePackage.

6.1.56 getPackingList

public PackingList getPackingList( )

Returns an enumeration of the entire Packing List sorted by date for the ePackage.

6.1.57 getLastItem

public Item getLastItem( )

Returns the Last item for the ePackage

6.1.58 getIndexCollection

public com.mckesson.util.io.index.Index[ ] getIndexCollection( )

Specified by:

getIndexCollection in interface com.mckesson.util.io.index.Indexable

Overview Package Class Tree Deprecated Index Help

PREV CLASS NEXT CLASS

FRAMES NO FRAMES

SUMMARY: INNER|FIELD|CONSTR|METHOD

DETAIL: FIELD|CONSTR|METHOD

PREFERRED EMBODIMENTS OF THE PRESENT INVENTION

FIG. 8 shows one embodiment of the present invention in which incorporates the ePackage as described above. First, a physician office 100 requests a health care service from a hospital provider. The process starts at the physician office where the office staff fills out a request for service form. This form is submitted to the hospital's node and an ePackage is constructed and stored in the hospital's node database. It should be noted that the communication to the hospital's nodes is done securely via the hospital's Virtual Private Network (“VPN”). As will also be discussed hereinafter with respect to screen shots, the patient demographics are added from the physician's practice management system into the ePackage using commercially available screen scraping techniques. Licensed Diagnostic/procedure codes are then selected from embedded tables in the ePackage form. Images, such as drivers license and insurance card scans, may be added to the ePackage.

Schedule request information (preferred date, time, who to contact, etc.) is added to the ePackage. Such schedule request information may include the patient's preferred date and time for her/his appointment, contact information, etc. In some embodiments, the ePackage form is signed (via electronic signature) and saved into the hospital's node using the Infrastructure.

Referring to FIG. 8, the ePackage is then delivered over the Infrastructure to the hospital provider. The ePackage may be accessed from a worklist in scheduling. The worklist is filtered to sort on specific ePackages. Scheduling data can be utilized by a scheduling system using commercially-available screen-scraping techniques, known to one of ordinary skill in the art.

The scheduling data in the ePackage may be compared to the available schedule at the hospital and physician performing the desired procedure. The schedule result data can be pulled into the ePackage using screen-scraping techniques.

At this point, the ePackage is updated with new scheduling information (when the patient is scheduled, where, etc.). Pre-Service personnel at the hospital then access the ePackage from their worklist. Eligibility may be checked through a secure web service call to an eligibility provider. Further, new information (ABN, authorization or pre-cert number, co-pay amount, etc.) may be added to the ePackage.

After the above steps have been performed, the ePackage is available at hospital registration and all interested nodes with all of the required information. An order number may also be added to the ePackage to identify the result information.

The patient may then attend the appointment during which the desired hospital service is performed. When the service is complete, the result information may be added to the ePackage and returned to the referring physician.

FIGS. 9-26 provide exemplary screen shots of the steps described above. FIGS. 9-13 detail the step of collecting patient information, e.g., by the physician office staff. FIG. 9 shows a screen shot seen by a user at the physician office staff when entering patient information. In this case, the patient is Gail Jacks. Personal Information such as address, employer, social security number, etc. is entered. FIG. 10 depicts the screen shot once the user has launched the ePackage form. As can be seen, in this embodiment, the ePackage form includes information, such as insurance provider, preferred facility, preferred scheduling dates and times, as well as other procure questions detailed on the screen shot.

FIG. 11 shows a screen shot prior to data entry. In this embodiment, the requested data may be inputted manually, or in other embodiments, the data may be moved from the physician's practice management application directly into the ePackage form, utilizing screen scraper technology or other forms of data transfer known to one of ordinary skill in the art having the benefit of this disclosure.

FIG. 12 shows an embodiment of the present invention in which digital scans of insurance cards and drivers' licenses may be added to the ePackage via any TWAIN-complaint scanner. In this way, valuable information may be captured from the physician's office for later use. Additionally, voice annotations may be included as attachments to the ePackage. Many types of stored images may be included as attachments to the ePackage, in addition to screen captures. Once the information has been collected, the user presses the submit key, or may cancel the operation.

FIG. 13 shows a screen shot of an embodiment in which a patient's driver's license and health insurance card have been digitally captured to be added to the ePackage.

Once the patient information is collected, the user may then select diagnosis codes or search the codes by description as shown in the screen shot of FIG. 14. Multiple codes may be added to any one request form if needed. Codes may be uploaded from hospital flat files, which reduces transposition errors and the time required by the user to enter the correct code.

The patient's preferred dates, times, and locations, etc. for the required procedure is then entered on the ePackage form by the user as shown in the screen shot of FIG. 15. As shown in FIG. 16, in some embodiments, a pop-up calendar allows for selection of the preferred day and time for the procedure. Patient contact information may also be included.

In this embodiment, the user may also enter comments onto the ePackage, as shown in the screen shot of FIG. 17. Further, anyone later accessing the ePackage may include notes in the comments field. For instance, physicians and staff can enter patient detail or special requests, scheduling can add pre-test instructions and materials, and Pre-Service personnel can ask questions and obtain further information. The comments text entry box enables threaded communications throughout the life of the ePackage.

As shown in the screen shot of FIG. 18, the requesting physician's electronic signature may then be applied to the ePackage form, so that the physician's signature is obtained prior to the patient's arrival at the hospital.

Once complete, the epackage may be submitted. Each ePackage that has been submitted may then appear on a physician's worklist. For example, as shown on the screen shot of FIG. 19, a worklist for “Marietta Internal Medicine” is shown. As shown, the worklist includes the patient name, date of birth, procedure to be performed, physician, status, date requested, date scheduled, and facility. The physician staff can view the status and updates made to any particular ePackage.

The ePackages are saved to the hospital's node via the peer-to-peer infrastructure (as described above) or by the physician's office accessing the hospital's centralized server, via VPN, for example. This submission is shown in FIG. 20.

The hospital may then view its worklist as shown in the screen shot of FIG. 21. For instance, the hospital scheduler may filter the worklist to show requests requiring scheduled attention. The scheduler may then access the ePackage or choice to perform the scheduling operation. Once a patient has been selected, that patient's ePackage information appears. Once a user has accessed a request for radiology service form, the other users of the system are locked out of that particular form until it has been unlocked.

FIG. 22 shows a screen shot available to the hospital scheduler on a particular package has selected. The ePackage data may be transferred from the ePackage into the hospital's scheduling database via screen scraping technology, as shown in FIG. 23. The hospital's scheduling database may then compare the patient's preferred schedule for the procedure to those time available for the procedure. The resulting appointment time and scheduling information may then be transferred from the hospital's scheduling database directly into the ePackage, as shown in the screen shot of FIG. 24.

In some embodiments, Pre-Service checks may be performed. For instance, in the screen shot of FIG. 25, eligibility of benefits may be verified in a manner similar to the scheduling operation described above. That is, the patient's information (e.g. insurance) may be transferred into an eligibility database, compared to that database, and the eligibility information then inserted into the ePackage. In some embodiments, the ePackage may be used to perform medical necessity and code audits, and to provide an advance beneficiary notice (ABN). Users may print the ABN form for the patient signature at this time, as shown in the screen shot of FIG. 26.

When it is time for the patient to register at the hospital for the required procedure, the hospital staff may access the ePackage. The ePackage can contain much of the required information necessary at registration, as shown in the screen shot of FIG. 27.

By utilizing the disclosed procedure, a hospital may experience multiple benefits. For instance, staff efficiency may be improved, as the number of callbacks to others for information is reduced. For instance, time in processing an order may be reduced. Further, staff may be re-deployed from telephonic/fax/paper shuffling to patient care. The hospital may contact the patient directly with schedule and pre-visit instruction. Work can be better controlled throughout the day. These advantages may increase the revenue, as more patients may be referred, denial of medical reimbursement may be decreased, productivity may be improved (by providing more services with the same staff). In short, patient service is increased, as patients may experience less delay before service.

The following is another example in which the Infrastructure and the ePackages may be utilized to facilitate patient health care. In this embodiment, the referring physician may electronically deliver a radiology request, including patient information, request forms, status updates, and results. In prior art systems, all of this information is usually transmitted via routing paper between various entities (fax, mail, courier) or a phone calls, as discussed above.

In this embodiment, two areas are of primary importance: (1) radiology request information and forms from physician practices to hospitals and (2) result information from hospital departments to a physician practice. This embodiment may be considered the primary subset of the Pre-Service system described above.

The following explains the process in detail. The order of appearance is not necessarily the sequence of events. Four “use-cases” are described hereinafter. The following definitions apply throughout this section: Originating location is the source of the radiology request, normally a physician's office. Destination location is the facility that will perform the services associated with the radiology requests, normally a hospital or clinic. Radiology requests is a set of information sent through the e-delivery system to begin the scheduling process for the requested procedures or tests. Requests communicated via this application consist of header information and pre-defined form which is presented as a .pdf file. Status is used by the e-delivery system to determine that action is required for the request.

The overall system in this embodiment functions as follows. A radiology request is produced at an originating location, typically a physician office. The radiology request typically requires a signature; therefore, in this embodiment, e-signatures are enabled. Radiology requests are routed to the appropriate destination location and recipient for processing. Senders (originating location) and receivers (destination location) of the radiology requests are able to view and change the status of the requests at various stages throughout the process. When status updates are performed for the request, the updated information is routed back to the originating location's worklist.

FIG. 28 shows the overall configuration of this embodiment of the present invention.

Referring to FIG. 29, one embodiment of the present invention is shown being an e-Delivery use case. As shown, requests are picked up and delivered to the appropriate nodes as well as results and status updates via the peer-to-peer infrastructure described above.

FIG. 30 shows a radiology request use case for a physician office staff uses to create a radiology request for the hospital. First, the physician office staff accesses the application on the ePackage and completes the radiology request for a patient. Radiology request headers are part of the system and include routing information (captures information necessary to send the request to the destination location, such as the physician, hospital and/or department); patient information captures information specific to the patient who will be receiving the service, e.g. name and ID); scheduling information captures information to facility scheduling between the destination location and the patient (schedule by indicator, best times to call patient, best days for appointment, best times for appointment, etc.).

Once data entry is complete, validation may be performed to ensure that all required fields are completed. If one or more required fields are blank, a message is displayed to the user.

Once validation is passed, if valid signature information was not entered into the request, it is flagged as physician signature required. The system stores an ePackage containing the request. The user may repeat the above process as needed for other patients.

FIG. 31 shows another embodiment of the present invention in which the physicians e-signs the unsigned requests. As shown, the requests have been picked up and delivered by the e-Delivery mechanism as described above. The physician may then access the Pre-Service request worklist. The system is set up to match users with sending entity/doctor ID's on the request. The physician may then select options to receive a filtered list of unsigned requests or allow the system to display all unsigned requests found. The portal then displays unsigned requests.

At this point, the physician may select a request from the list and review the detailed request form prior to signing. When the review is complete, or if the review is necessary, the provider electronically signs the request via a pre-assigned signature, which is created in advance by the systems administrator using tools provided in the system.

The e-signature is then inserted into the request ePackage with verifiable authenticity. The status is changed to incomplete for scheduling the form not-signed alert flag is removed. These changes are reflected in the physician's office worklist. Alternatively, the user may mark a request as cancelled at any time.

FIG. 32 details the steps for the hospital processing the requests. First, a scheduling clerk accesses the Pre-Service Manager. The system is set up to match user with destination entity/user ID's. The default view for this user is set up to display requests with a status of Incomplete. The scheduling clerk may then select the option to display requests with other criteria. The system determines if there are any requests matching the user's search criteria and displays any matching requests. Manual steps may be followed to schedule the procedure and enter the request in the request tracking system. Referring the Pre-Service Manager, the scheduling clerk may then update the request/test stated to Scheduled. Since multiple tests may be schedule from one request, this Status must reflect the aggregate status of the tests associated with the request. Alternatively, the scheduling clerk may look for Requests that have been canceled in Request to remove them from the HIS scheduling system, if they have been previously scheduled. The scheduling clerk then has the option of printing selected requests.

The physician office staff may also check the status of the Request. To do this, the physician office staff may access the Request Status Worklist and then selects the criteria to display the set of notices for their interest (or uses the default display of All requests). Updates may have occurred to these requests. The physician office staff may then sort the Requests by Request type, physician, status, date request, or patient name. The matching requests are then displayed. The physician office staff may then cancel the request.

FIG. 33 shows an embodiment in which the results are collected in the hospital. As the results are entered in the Radiology or Lab system, they are queued up for delivery to physicians. Parameters may be configured on the McKesson STAR Radiology system to compile the results for configured physicians in a given practice. Compiled results are moved to appropriate data store on the hospital's node for access by the physician's office.

For administrative use, the system administrator may configure connection information for a Request node.

The system administrator may also set up the system on the origination location, e.g. the physician office/clinic. To do this, the system administrator defines valid users for that location and may assign passwords for each. Connection information for the destination location is set.

FIG. 34 shows a flow chart for the embodiment described above. Again, this is use of the invention described herein.

Although various embodiments have been shown and described, the invention is not so limited and will be understood to include all such modifications and variations as would be apparent to one skilled in the art. Specifically, although the ePackage is shown utilized with the disclosed Infrastructure, any secure network access may be utilized, such a the physician's use of the hospital's server via access over a VPN.