Customer Community and Customer Management Software - Helprace

A community gives your customer base a complete platform to participate in conversations. If they have questions, they can ask them. If they have tips or gripes about your business, they can share them, too.

Why not give your brand more visibility? Increase your following while cutting down on support emails.

A community is the smart thing to do. Since Google (and other search engines) picks up phrases that look like questions, discussion topics will show up in search, driving valuable traffic to your business. These SERP will have your marketing and forum portal information with links to your community and help desk service. This increases the user's engagement in your community, your website and maybe even your store. Besides, this is exactly the type of person you want to see convert, involving no money spent on SEO techniques.

Community that is fun, intuitive, useful and a pleasure to be on

Ensure that your users don’t waste time but instead have a productive experience. This also makes your portal in line with your brand. You can do things like add multiple categories, customize your portal “blocks” or dress it up with CSS (your own colors and logos). This keeps the most important content for you and your customers front, right and center.

A Branded user community helps grow businesses

Regardless of what product or service you sell communities put a face to your brand, allowing your team and user base to publicly interact with one another. Since community discussions are transparent, open or collaborative there's less pressure for sales-y approaches. As a result, it encourages customer conversations to flow naturally and your brand to reach higher levels of awareness.

Perhaps the most important aspect of a community or customer feedback portal is not lead generating capabilities, but the way they enable companies to save time and money. Through the use of deflected tickets and knowledge base software, communities can keep everyone working at their peak.

A 24/7 community and support destination that never sleeps

If you're looking to build a customer portal, you often have to look to the customers themselves. When do they visit your site? How do they seek out support? For example, if one of your customers asks a question late at night, another customer across the world can join the conversation and provide their own feedback, instantly.

Extremely useful data and community management features

What good is data if you can’t use it? Helprace features a number of features like an admin panel moderation and activity feeds. Easily zero down on what you want. Perform actions on behalf of users, activity and moderation features with badges. You can disable or enable comments to certain ideas, questions, problems, etc. This keeps content fresh and useful, if you want to run blogs or update feeds in your forum.

Remove duplicates easily with content scans and merge duplicates together. Best of all, you’ll always see user activity and portal participation in a user profile, in the ticket sidebar or whenever you drill down into your content.

One more reason to build a community...

It may be hard to believe, but a community, idea management, discussion forum (whatever you want to call it) can take the place of support! As a forum for customer-company conversations, an online discussion base becomes a trusted resource for up-to-date information. Customers will count on the community software to find answers to difficult questions and examine multiple solutions to the same proverbial problem.

Some important questions to ask yourself is whether or not you're a customer-centric company or if you're willing to deliver the "wow" experience to your customers. A properly setup support system including a help desk and support portal from Helprace gives employees the power to communicate with users across all channels and provide great support.

Users and team members alike can participate in the community, search the self-service portal or submit email requests without ever clicking the “back” button.