Latest revision as of 17:43, 18 December 2009

Agent A can send a message to Agent B but not vice versa

Agent A can send a message to agent B, but agent B cannot send a message to agent A on a system with multiple CTI OS servers.

Error Message

None.

Possible Cause

It is possible that the agents are connected to different servers and the chat permission levels on those servers are not set the same.

Recommended Action

Ensure that the AgentChatLevel and SupervisorChatLevel settings are the same on all peer servers. For information on how to configure chat levels, refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.