My calendar/contacts/email is not synchronizing to my BlackBerry. Why is this?

Unfortunately we cannot troubleshoot BlackBerry issues on a per-user or per-device basis. Please wipe the device and reacquire the data from the server. Back to top

My mail or calendar items are not same on my BlackBerry as they are in Outlook. What can I do?

You can try to reconcile the messages.

From the messages in BlackBerry go into options (usually a click on the track wheel), then scroll down to "Reconcile now". If this does not work, try reactivating the device to synchronize the differences. Back to top

I can't get to the Internet from my BlackBerry, can you help?

Unfortunately we can't, because we don't provide your BlackBerry with Internet services. You need to contact your wireless service provider (such as Rogers/Telus/AT&T/T-Mobile). Back to top

What data is included when I synchronize my device with the Exchange server for the very first time?

All contacts, calendar entries and any email sent at the time of activation. Back to top

Why can't I see items listed in sub-folders in my BlackBerry?

From the Message List Application, go to Options, then Email Settings, and click the track-wheel to bring up the menu. You should see an option for "Folder Redirection". When you select "Folder Redirection", you can choose which folders you want to sync to your BlackBerry. Back to top

I have a new BlackBerry, can you please remove the old one and add the new one?

Yes. Please ask your email administrator to contact us for the "Enterprise activation password". Back to top

I am trying to activate my BlackBerry but it won't activate. What do I do?

Check that you have Internet connectivity on the BlackBerry. Back to top

What happens if my BlackBerry is lost or stolen?

As soon as you realize that your BlackBerry has been lost or stolen, please contact us. We will erase your data and disable it so that it no longer synchronizes with your account. This will help to keep your information safer. You may also wish to contact your wireless service provider (such as Rogers/ Telus/ AT&T/ T-Mobile) and advise them that your BlackBerry has been lost or stolen.

Please note that if a BlackBerry has been lost, stolen or damaged and another device has been activated for the same user in its place, Electric Mail no longer has the ability to manage the first BlackBerry, and you will need to contact your wireless service provider directly. Back to top