Once order is completed, you will receive Order Confirmation Email in response.Please confirm your mail box. If you do not have the order confirmation email received,please contact our Email Support for the further assistance.

As long as you have ticket barcode or serial numbers on your smartphone then there is no problem with admission.

Can I buy online ticket when I arrive onsite and enter the event right away?

You are available to purchase online ticket onsite and enter the event right away. In rare case, we might ask you for wait about 5 min. to sync purchase data for admission control.

What should I do if I buy multiple tickets for my party with my smartphone?

If you purchased tickets for your party with your smartphone, you can show all tickets on your smartphone and everyone can enter the event together.
If your party is attending separately then please forward your order confirmation email to your party. He or she can still view tickets on his or her smartphone by using “View Your Ticket Link” stated in the order confirmation email.
If you do not have the order confirmation email received,please contact our Email Support for the further assistance.

If the ticket image is displayed on browser correctly,there may be a clogging problem with printer or black toner is empty.Please check the print head or black toner. Also, there is no problem with admission,as long as the barcode or serial number is printed clearly.In addition, if it is difficult to print in another environment,you can also present your ticket by displaying it on the smartphone screen.Please check here how to display your ticket barcode on the smartphone.

At our museum, visitors of the day are invited to enter all together. The purchaser name of the ticket may be used to confirm the identity of the ticket purchaser at the time of entry. Please bring appropriate identification (passport, driver license, student ID) on the day of the visit.
Also, in case another person who is different from the ticket purchaser enters, we may contact the purchaser of the ticket for confirmation, please be forewarned.