SOAP CALL IS FAILING

I have not become a gel script or xog expert and my customer is trying to use SOAP for the first time in their Clarity 12.0.3. Even the simplest of gel srcripts are failng the SOAP calls and I do not know why. We find no errors in her app-niku.log file or bg-niku.log files. She is getting this error on her screen:

Looks like they do not have the correct trust store to verify server's
certificate:

1. Make sure you have imported your certificates into the keystore .
2. Make sure any certificates have been imported into the correct keystore;
you may have multiple JDKs.
3. Check to see that the correct keystore is in use. It should be in your
JDK, not your JRE. Make sure the system is picking up the correct JDK. Try
echo %JAVA_HOME% (Windows) or export $JAVA_HOME (Linux)

Customer followed this suggestion however now customer gets this:

FATAL ERROR -> org.apache.commons.jelly.JellyTagException: null:14:54:
<soap:invoke> Failed to send a SOAP message generated to
'https://clarity-xyzcompany.com/niku/xog'.Error occurred when receiving
SOAP response SOAP Response: <HTML><HEAD><TITLE></TITLE></HEAD><BODY
onLoad="document.AUTOSUBMIT.submit();">This page is used to hold your
data while you are being authorized for your request.<BR><BR>You will be
forwarded to continue the authorization process. If this does not happen
automatically, please click the Continue button below.<FORM
NAME="AUTOSUBMIT" METHOD="POST"
ACTION="http://webssologin-a.xyzcompany.com/siteminderagent/SmMakeCookie.c
cc?SMSESSION=QUERY&PERSIST=0&TARGET=-SM-https%3a%2f%2fclarity--qa%2emcke
sson%2ecom%2fniku%2fxog"><INPUT TYPE="HIDDEN" NAME="SMPostPreserve"
VALUE="T0tlTkFROTh

From the response message you can conclude that your call is not actually reaching the service but is intercepted by a SiteMinder agent.
So it looks like you have to do some network (SiteMinder ) configuration.