How Does Our Billing Work?

Paying for Your Care

Paying for Your Care

Below are steps to help you understand how our billing process works. Call 775-982-4110 for more information or to talk to a representative. .

Step 1

When you come to us for a service, we will ask you for your health insurance card and other information.

Step 2

You will be asked to pay for your portion of the estimated bill at the time of service.

Step 3

After your service, we will contact your insurance company to collect the portion they will owe. Sometimes your insurance company will not pay right away because they require more information. This might slow down payment on your account.

Step 4

If a claim is denied because the insurance company does not have enough information, we will work with you and your insurance company to get the missing information. In some cases, there is a secondary insurer, and we will work with them as well.

Step 5

Once all insurance payments are received, we may ask you for additional payments for the amount not yet paid.

If you need financial assistance

Renown will work with you to find any programs you may qualify for that can help

If you are uninsured, you will receive a 30 percent discount from your total charges. An additional 10 percent prompt pay adjustment on current balance may be applied for uninsured patients if full payment is made prior to, at the time of service, or within 30 days following the service

If you are low or moderate income, we may be able to help you pay your bills

We ask for your financial information to help us determine if you qualify for assistance. We will also help you find health insurance coverage. For more information regarding financial assistance, please call 775-982-4110.

Your Checklist

Provide us with complete health insurance information

Be prepared to pay your portion at the time of service or make payment arrangements.

Always bring a driver’s license or ID and all insurance cards

Know your health plan benefits

Respond promptly to requests you receive from your health plan

If possible, pay all portions of your bill at once or make timely payments

How is People-in-Line Calculated?

FastTrack ER

People-in-Line is the number of patients checked-in and waiting for a physician at a Renown Health ER or FastTrack ER.
We refer to this as our "door-to-doc" time. The number of people in line is updated every 10 minutes.

FastTrack ER

An ER nurse will determine the urgency and complexity of the care you need.
If your condition is less severe and requires no more than one hospital resource (X-Ray, lab tests, etc.) the ER nurse may assign you to a FastTrack ER where you will receive care sooner.

Urgent Care

People-in-Line is the number of patients checked-in at Renown Health Urgent Care waiting to be seen by a healthcare provider.
A patient's wait time may vary.

Urgent Care vs Emergency Care

There may be times when you want to see a healthcare provider right away but don't have serious or life-threatening condition.