If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Bigger than you think!
We bought two of these, the small for our foyer, and the large for our upstairs hall. We had to return the small one because it was just too large for the foyer (we only have 8' ceilings), however the large worked really well for the upstairs hall. The upstairs is very open, so this hang from the ceiling, and hangs over the open stairs and lights all the way down to the first floor. It is a bit large for the upstairs, but we like the dramatic look. There was practically no assembly required because all the glass was in place. Very good value! Also comes with an extra "candle stick", not sure why you would need one but I guess in case it were to crack down the road. The wax drippings are very realistic looking. I'm thinking about seeing how it would look with shades on the lights.
February 21, 2015

Beautiful, but glass not smudge-free
The lantern itself is beautiful.The glass did not arrive clean and we cannot get all of the smudges out. We have tried several different products. Being a fixture in our entry way, you can see the smudges very well.
December 4, 2014

I love these lanterns.
I wanted something special to replace an outdated track lighting set in the kitchen. We loved these lanterns so much we also purchased them for the dining room and hallway. It really updated the look.
November 1, 2014

This light is very pretty...but
I ordered this light fixture quite a few months ago. We have been remodeling a house and have just now installed this fixture. As other reviewers have said, after hours of trying to install the light, my husband decided to use a Dremel tool to trim some excess metal off the hook so that it would slide through the canopy. And voila! That worked! Otherwise there was absolutely no way to install it. Also as other reviewers have stated, this light is definitely black-not bronze as advertised. I don't know-maybe black is called bronze in India. Who knows? Anyway, after saying all of that, i do love the lantern and the way it looks above my table!!!
September 14, 2014