2. Customer Requests – Record/raise customer requests and ensure that they are processed within the stipulated turn-around time 3. Policies, Processes, Systems and Procedures- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

4. Self-Management – Manage self in line with the banks people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

5. Customer Service – Demonstrate Our Promise and apply the Service Standards to deliver the banks required levels of service in all internal and external customer interactions