It is not abuse or misuse, it is a DESIGN flaw. If they really want to change people's perception of them and their products, a flaw in the design should be covered no matter who you bought it from for at least 2-3 years. If they don't do this right they will loose the little credibility they have built up. The Toyota brake thing is a business rep lesson, they had a great reputation and almost lost all of it by denial and cover ups. Breville has a lot less good will built up so it would not take many set backs to loose it all. I don't believe they can afford to do that in this day of internet reviews. We, the consumer, have a much better platform to air grievances than ever before. Without this forum I believe Bubbadude would have been stuck with a useless $1200 piece of plastic.

It is not abuse or misuse, it is a DESIGN flaw. If they really want to change people's perception of them and their products, a flaw in the design should be covered no matter who you bought it from for at least 2-3 years. If they don't do this right they will loose the little credibility they have built up. The Toyota brake thing is a business rep lesson, they had a great reputation and almost lost all of it by denial and cover ups. Breville has a lot less good will built up so it would not take many set backs to loose it all. I don't believe they can afford to do that in this day of internet reviews. We, the consumer, have a much better platform to air grievances than ever before. Without this forum I believe Bubbadude would have been stuck with a useless $1200 piece of plastic.

So I'm going to take this piece of junk in for service, and if the repair cost is as high as I imagine it will be, it will be hitting the trash can and polluting a landfill shortly. It's a shame Breville didn't have the foresight to allow users to update their firmware without a service incident. Sad rookie mistake.

When I took it in, they reduced the deposit to $20 and the minimum charge to $75, so it wasn't even as bad as they told me over the phone. When I picked it up today, they even refunded the deposit so I wasn't even out the $20, just a couple trips to Soma. There are worse places to go for all that.

After I picked it up, I had a meeting with a tech journalist in Oakland and told him he should write a story about the BDB's design process and whatnot. He may just do it.

When I took it in, they reduced the deposit to $20 and the minimum charge to $75, so it wasn't even as bad as they told me over the phone. When I picked it up today, they even refunded the deposit so I wasn't even out the $20, just a couple trips to Soma. There are worse places to go for all that.

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