BOUGHT FOR EXERCISE USE WITH TORN MINISCUS ORDERED BY PT AND DOCTOR. TENSION WAS TOO TIGHT WHEN SET UP. THEY SENT A SERVICE MAN BACK WHICH DID ABSOLUTELY NOTHING FOR EASING THE RESISTANCE. NEVER USED IT AGAIN.. USED FOR HOLDING CLOTHING.. BEST USE

Very disappointed. This bike was defective from the start. We called and spoke with Dean who was a great help and pleasant. However, the replacement part did not help. Called and spoke with Gary on 12/21/13. Advised I did not have a box and would need a box to send it back as the one I had was not reusable. Gary said someone would call me to pick up the item and he noted we need a box. Today, UPS came (I thought the local store would be picking it up the way Gary explained the pick-up) to pick up the item, but could not take it because I do not have a box…Gary could not tell me how long a credit would take just that it would be credited when it reached one of their warehouses. So I asked how far that was from me seeing the bike came in from Canada and he said he was not allowed to tell me that information (seriously??). I called again and spoke with Miranda on 12/24/13 who was annoyed that I repeated myself that UPS was here without a box and couldn't take the bike. She told me, "I heard you". Wrong way to treat and speak an already annoyed customer seeing I wasn't yelling or being loud just frustrated as I had already told her (now I'm even more annoyed with this organization). Now, I have to wait and see what will happen as UPS will show up between 3-5 business days (I will have no notice) and seeing I work this will not be easy to coordinate. I asked how long the 2nd pick up would take to request as UPS was not going to wait for me to unassembled and pack it and I was told they do not know. Save yourself the time, money and frustration and do not buy this online. It is made poorly.

Left pedal broken on arrival. So can't use. Can not understand that it's been a week now and still waiting for a part. Do not understand why it can not be sent overnight or 2 day express. After complaining was told they would try to expedite mailing but still looking at a useless piece of furniture.

I was charged $60 for delivery and once we began to put the unit together, we saw that the base was broken along with one of the plastic "feet". We called the company which said they would replace, however the parts we needed were on back order... about 1 month before they would get to us. We were told these were cosmetic, so we would still be able to use it. We finished putting it together, went to plug it in and the plug inside the unit was also broken. The bike was replaced by our local store, however, I felt I should have recieved my shipping fees back and they didn't do that.