We do a free delivery and installation once the furniture has been manufactured.

Our Furniture come with a 12 months warranty against manufacturing defects. Please know that there is no warranty on the fabrics / leathers in cases of scratches, cuts, flame holes and stains after delivery and acceptance by the customer. This warranty will not cover damages due to usage of the product beyond its intended use. Upon accepting eligible claim, we will either replace the concerned part or take any other corrective measure to solve the problem.

Care Instructions

Care Instructions
1. Avoid outdoor use and exposure to water or prolonged moisture or exposure to direct heat or sunlight.
2. Please don't over load furniture. Please don't allow elders to jump on furniture.
3. While moving furniture, please don't drag it. Please lift and move to the required place.
4. While placing furniture, please keep some space between furniture and walls.
5.Try to avoid food and drink spillage of any kind. If spills occur, do not leave unattended.

Payment Method

STEP 1Book your furniture by paying the amount displayed in the cart.STEP 2We will notify you when your furniture is ready for shipment.STEP 3Furniture will be delivered at booking address.

FAQ

1. How do I order this customizable furniture?
Here is how you can place an order:
1. Click on the furniture of interest from the header.
2. Choose from one of the vast range of furniture models listed.
3. Customize the furniture as per your requirements form the options provided.
4. Select size and quantity required to make the required set.
5. Check MRP change dynamically along with the change in options.
6. Click on buy now to purchase by adding it to cart.
7. Click Proceed to Order button to place an order.
2. What are the payment methods available for Furniture?
Our Furniture are manufactured against your order. Following are the steps from order to delivery:
1. Book your furniture by paying the amount displayed in the cart.
2. We will notify you when your furniture is ready for shipment.
3. Furniture will be delivered at booking address.
3. What do I need to check for when the furniture is delivered?
1. You should check to ensure that the there is no chip or cracks in the delivered furniture
2. You should ensure that there are no stains on the fabric.
3. You should ensure that the furniture is steady on your floor. Different floors may have a slight incline that may not be noticeable to the naked eye; in case the furniture wobbles unevenly on your floor, we will do the needful to make sure it stands firm.
4. Will my furniture fit in through the stairs and doorway?
All our Furniture are built to fit through regular stairwells and service lifts. Also, we give detailed dimensions on our website. We request you to please check and ensure before delivery that the furniture can be installed in your home through this mode. We are not in a position currently to get it crane-lifted through the balcony or any other such method. In the unlikely event of finding furniture not fitting your stairwell / service lift, onus is on you to get the furniture in.
5. Why should I buy from Customfurnish.com?
We built revolutionary online custom furniture design e-commerce platform, which allows you to design / customize your furniture while 3D visualizing it real time online. This enables you to visualize their products in ways never before possible. Our software is specifically designed to meet the challenges of the furniture e-tailing industry, from displaying furniture effectively on product pages, customizing complex modular systems to viewing entire designs in real-time 3D.Your own design, best quality and functionality comes to you at a very attractive price. Combined with our convenient buying experience, fast and efficient delivery and always ready-to-help customer service, we know we have an offering almost impossible to resist.
6. Can I come and have a look at the furniture at your office or warehouse?
Yes, you can. Please do call us or email us wecare@customfurnish.com to set up an appointment. We cannot show you Furniture without prior appointment.
We will show you the Furniture those getting manufactured against orders of other customers. This will give you a comprehensive idea on what you are going to buy. This service is available in Hyderabad only for now.
7. What type of material has been used in the furniture?
We only use the high quality Sheesham wood or materials that were selected from the options available in building your furniture.
High grade Boiling Waterproof Plywood boards are used to support the mattress,storage interiors and back panels.
8. How do I know that the right material has been used in the furniture?
We only use the most durable, high quality materials in building your furniture be it the frame, foam, fabric or cushion. You may visit our facility in Hyderabad for more details.
9. Can I check the furniture when it is being manufactured?
Upon Order confirmation you can talk to customer care and fix an appointment to visit our facility (in Hyderabad). If you fail to show up on the appointment day / time, we will proceed with manufacturing without any further notice.
10. How long will it take to deliver the furniture?
As we make the furniture against your order, we take up to 4 weeks to manufacture and deliver the furniture.
11. Can I return the furniture if I do not like it after I get it?
No. Since Furniture are made to order, we won't be able to accept returns or exchanges on Furniture. In the case of any damages found at the time of delivery, we will replace the defective part with a new one. Check our return policy for further details.

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