NEW YORK — CRM magazine's annual CRM Evolution conference convened at the Marriott Marquis here this week, in conjunction with sister magazine SpeechTechnology's annual SpeechTEK event. This page has been updated throughout the week with links to all the announcements, stories, blogposts, and related content -- from CRM magazine as well as from external sources -- as each of those pieces goes live.

For starters, here are some links that will prove valuable throughout the week:

The Speech Technology and CRM magazine editorial teams will be twittering throughout the conference.Follow the CRM editorial team's live-twittering at the magazine's Twitter channel for specific coverage of the event: http://twitter.com/CRMe09Speech Technology's tweets can be found here: http://twitter.com/SpeechTech

We've added a blogpost-compendium of all our tweets from the conference — The Tweetstream: CRM Evolution 2009 — the @CRMe09 Twitter channel and our own personal handles.You may also find it useful to conduct a Twitter search for all the recent tweets containing the #CRMe09 hashtag: http://sn.im/crme09We've archived all #CRMe09-hashtagged tweets from the conference itself here: CRM Evolution 2009 Tweets(The hashtag for SpeechTEK? #STEK09.)

Best Practices: Debunking 8 CRM Myths (guest-post by Erin Kinikin at Altimeter Group Partner Ray Wang's blog, A Software Insider’s Point of View)CRM benefits are still oversold, and the work and time (and organizational change) required is still woefully underestimated.

Government 2.0 Forges Ahead (by Christopher Musico)As CRM continues to evolve, the technology used by governmental, nonprofit, and commercial organizations will continue to overlap.

Not Your Kids’ Phones (by Jessica Tsai)Is your mobile device an integral part of your life? For 87 percent of Americans, it is.

Around the Web:

CRM Playaz: The (almost) weekly conversation hosted by Brent Leary & Paul Greenberg, one unofficial session of which took place at CRM Evolution. The most-recent two episodes, in advance of the conference, but very much on point:

And one more #CRMe09 postscript, from Anneke Seley, CEO and founder of Phone Works, a sales strategy and implementation consultancy:Can a Kinder, Gentler Sales 2.0 Rep Still Make Quota?(from The Sales 2.0 Advocate, a blog Seley contributes to)The recurring message of #CRMe09 was clear: The new era of Sales 2.0 requires that we change the way we sell in acknowledgement of the emergence of the new social customers.

News relevant to the customer relationship management industry is posted several times a day on destinationCRM.com, in addition to the news section Insight that appears every month in the pages of CRM magazine. You may leave a public comment regarding this article by clicking on "Comments" at the top; to contact the editors, please email editor@destinationCRM.com.