Founder-Owner and
CEO of the privately held NYCT, Andrew
E. Coren built his network with 'Quality Of Service' (QOS) as the
outstanding reason for being in the extremely competitive, overcrowded
Internet business.

NYCT has always believed that keeping customers satisfied
is the key to financial success in the ISP arena. NYCT became a profitable
ISP in 1999 only four years after inception. Most clients demand internet
reliability as their number one issue. QOS is the primary concern. Timely
and professional client support was the second most mentioned concern among
users. Cost of Internet service was actually third on the list of reasons
to join a particular ISP.

NYCT has distinguished itself among a field of strong competitors who were
better financed, but did not choose to make service reliability and customer
satisfaction the hallmark of their company's approach to the Internet. The
competition spent huge amounts to try and gain in the race for market share.
By contrast, NYCT allocated ample resources to provide for excellent customer
support. By expertly managing the expansion costs related to real network
requirements, NYCT found a winning formula. NYCT used most of their revenues
to keep a high QOS, at the expense of gaining immediate market share during
startup.

NYCT realized that clients do appreciate the qualitative differences
an ISP makes. Win the loyalties and accolades of the NYCT Internet user base
and they will do much to further the required marketing effort. Expanding
the client base from word of mouth and happy customers is the least expensive
cost-to-customer acquisition. The unfortunate side to this marketing approach
was that it produced a much slower path to critical mass then by deploying
investment dollars to attract new users. NYCT did not incur the additional
burden of great debt in order to acquire customers and consequently is now
virtually debt free.

NYCT is prepared to manage and maintain any technical aspect required for
the Internet today and tomorrow. Today means a growing migration of Internet
users to high-speed dedicated connectivity in order to enable the applications
of tomorrow.