DeFeet offers a variety of shipping options to fit your needs. Orders are shipped Monday through Friday from our warehouse in Hildebran, NC. Most orders will ship within 72 hours of being received. Please note that weather, peak shopping seasons, and shipping holidays can delay the shipment and delivery of your order. If you have any questions regarding shipping options, please contact us at support@defeet.com

If an item on your order is no longer available or no longer in stock, we will contact you as soon as possible with the option to substitute a different item or issue a refund for what is unavailable. If we do not receive a response from you within 72 hours, your order will be shipped and missing items will be refunded.

SHIPMENT METHODS

DOMESTIC ORDERS

USPS First Class Mail – First Class Mail is our most popular, as well as the most economical way to ship your order. Please note, orders must be under 1 pound to utilize this method. Upon shipment from our warehouse, most packages will arrive within 5 business days.

**Please note - FedEx will not deliver to PO boxes. In order to ship FedEx, a physical address must be provided.**

FedEx Ground– Upon shipment from our warehouse, transit time is 1 to 5 business days within the continental United States. For residential addresses (Home Delivery), packages may be delivered on Saturdays.

FedEx One Rate (2 Day Flat Rate) – Two-day delivery applies to business days only. Orders must be received by 12 PM EST to be processed and shipped same day. Please note that any orders received after 12 PM EST are not guaranteed to be processed until the next business day. For example, if you place an order at 3 PM EST on Thursday, we will not process and ship until Friday.

INTERNATIONAL ORDERS

USPS First Class Mail(Canada only) – First Class Mail is our most economical way to ship packages internationally. In order to utilize this service, orders must be under 4 pounds. Upon shipment from our warehouse, typical transit time is 10 to 14 business days but may take up to 21 business days.

FedEx International Economy - Upon shipment from our warehouse, typical transit time is 5 business days.

**Please note, DeFeet is not responsible for any duties, taxes, and/or customs fees that may be applied to your order when entering your country.