Post by Deleted on Dec 23, 2017 11:04:53 GMT -8

Did you ever register your account with them?As of the moment they automated the game they recommended that every player do that, even if you don't own GW2.I did that, although I waited a couple of years, and I still get quick responses from them.If you have the original key code, it's far easier for them to recover your account. Check the box and see if you still have it.

Also, follow up on your support ticket,make sure it isn't buried in a pile.

Post by cookies on Dec 23, 2017 12:09:30 GMT -8

Did you ever register your account with them?As of the moment they automated the game they recommended that every player do that, even if you don't own GW2.I did that, although I waited a couple of years, and I still get quick responses from them.If you have the original key code, it's far easier for them to recover your account. Check the box and see if you still have it.

Also, follow up on your support ticket,make sure it isn't buried in a pile.

Never linked to GW2, since I hadn't played during the time they made the announcement to merge/link accounts, so I never did it. I don't have the original codes for any of them, but know everything about the accounts outside of that. I follow up once in a while and they respond after a few days "we haven't forgotten about this".