New York University Division of Libraries Status - Incident Historyhttps://nyulibraries.statuspage.io
StatuspageSat, 17 Mar 2018 17:30:52 +0000Library Systems Offline & Bobst Early Closure 3/16-3/17
<p><small>Mar 17, 17:30 UTC</small><br><strong>Completed</strong> - All online library systems have been restored.
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<br />NYU-NY: Bobst Library will reopen at 2 PM (ET) with normal spring break hours.</p><p><small>Mar 16, 21:00 UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar 12, 13:19 UTC</small><br><strong>Scheduled</strong> - NYU-NY:
<br />Bobst Library will close at 7 PM (EDT) on Friday, March 16th due to University maintenance for the building's power supply. Bobst reopens at 2 PM (EDT) on Saturday, March 17th.
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<br />ALL NYU LIBRARIES USERS:
<br />Online resources and systems will be unavailable starting at 5 PM (EDT) Friday, March 16th. Systems are estimated to be restored mid-afternoon on Saturday, March 17th. Check this page for real-time system status updates.
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<br />The affected systems include:
<br />• library catalog (BobCat)
<br />• book requests
<br />• e-journals
<br />• databases and ebooks
<br />• E-ZBorrow
<br />• Interlibrary loan
<br />• group study room reservations
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<br />Please plan your research accordingly. We apologize for the inconvenience.</p> Sat, 17 Mar 2018 17:30:52 +0000https://nyulibraries.statuspage.io/incidents/35qzmvylkqzf
https://nyulibraries.statuspage.io/incidents/35qzmvylkqzfNetwork Disruption
<p>Resolved - 12:17 (ET) —
<br />The issue was identified, corrected, and services restored.
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<br />Investigating - 11:15 (ET) —
<br />Library Systems reported a networking issue in the Bobst server room. The issue affected the availability of many online systems. Libraries Systems engaged NYU IT for assistance.</p> Thu, 15 Mar 2018 12:00:00 +0000https://nyulibraries.statuspage.io/incidents/j92m3ctr23tq
https://nyulibraries.statuspage.io/incidents/j92m3ctr23tqBobst Library Wifi Outage
<p><small>Mar 9, 18:24 UTC</small><br><strong>Resolved</strong> - WiFi service for Bobst Library has been restored.</p><p><small>Mar 9, 18:03 UTC</small><br><strong>Investigating</strong> - WiFi is currently down in Bobst Library for some users. The issue is being investigated.
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<br />We apologize for the inconvenience and will let you know when service is restored.</p> Fri, 09 Mar 2018 18:24:49 +0000https://nyulibraries.statuspage.io/incidents/kbd4w697b9jm
https://nyulibraries.statuspage.io/incidents/kbd4w697b9jmNYU-NYC Libraries Weather Closures 3/7/18
<p><small>Mar 8, 05:01 UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar 8, 03:56 UTC</small><br><strong>Update</strong> - All NYU-NYC Libraries' buildings and services will resume normal hours, Thursday, March 8.
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<br />For updates about other New York Campus buildings and services see NYU Alerts - https://www.nyu.edu/life/safety-health-wellness/info-alerts.html</p><p><small>Mar 7, 20:13 UTC</small><br><strong>Monitoring</strong> - Due to the storm, library services closed at 3 PM today. Bobst Library building will remain open for regular study hours.
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<br />All other NYU-NYC Libraries locations are closed. We expect to resume regular hours tomorrow.
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<br />For online assistance contact, Ask a Librarian - https://library.nyu.edu/ask/. Stay safe and warm!</p> Thu, 08 Mar 2018 05:01:24 +0000https://nyulibraries.statuspage.io/incidents/xdppnsnn8sxf
https://nyulibraries.statuspage.io/incidents/xdppnsnn8sxf2/16/18 Library Systems Offline & Bobst Early Closure
<p><small>Feb 17, 18:44 UTC</small><br><strong>Completed</strong> - All systems are operational.</p><p><small>Feb 17, 15:35 UTC</small><br><strong>Update</strong> - Bobst Library is now open. Systems are being brought back online gradually. Work expected to be complete after noon (12PM EST).</p><p><small>Feb 17, 01:00 UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb 14, 22:14 UTC</small><br><strong>Scheduled</strong> - Bobst Library will close at 10PM (EST) on Friday, February 16th due to University maintenance for the building's power supply. Bobst reopens at 10AM (EST) on Saturday, February 17th.
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<br />Library systems will be offline from 8PM (EST) Friday, February 16th, until after 12PM (EST) Saturday, February 17th.
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<br />The affected systems include:
<br /> • library catalog (BobCat)
<br /> • book requests
<br /> • e-journals
<br /> • databases and ebooks
<br /> • E-ZBorrow
<br /> • Interlibrary loan
<br /> • group study room reservations
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<br />Please plan your research accordingly. We apologize for the inconvenience.</p> Sat, 17 Feb 2018 18:44:31 +0000https://nyulibraries.statuspage.io/incidents/0rhvhj7r6ljj
https://nyulibraries.statuspage.io/incidents/0rhvhj7r6ljjSystems Update
<p><small>Jan 9, 16:21 UTC</small><br><strong>Completed</strong> - All systems are fully operational.</p><p><small>Jan 9, 15:57 UTC</small><br><strong>Update</strong> - Systems are coming back online. Some elements of the library catalog (BobCat) including url redirects may not yet be available.</p><p><small>Jan 9, 12:00 UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan 8, 22:38 UTC</small><br><strong>Scheduled</strong> - Several NYU Libraries' online systems will be unavailable due to maintenance on Tuesday, January 9th from 7AM - 11 AM (EDT). The affected systems include the library catalog (BobCat), book requests, e-journals, databases and ebooks, E-ZBorrow, Interlibrary loan, and group study room reservations.
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<br />NYU Libraries Ask a Librarian service will be available to provide assistance starting at 10 AM (EDT).
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<br />We apologize for any inconvenience.</p> Tue, 09 Jan 2018 16:21:04 +0000https://nyulibraries.statuspage.io/incidents/7h49j2z74ys8
https://nyulibraries.statuspage.io/incidents/7h49j2z74ys8Bobst Library and Shimkin Hall are closed due to power outage. Online library services also expected to be down.
<p><small>Jan 7, 04:00 UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan 6, 21:34 UTC</small><br><strong>Investigating</strong> - Power is currently out at Bobst Library and Shimkin Hall. NYU Facilities is working on the issue, but those buildings are closed until further notice. This will very likely affect online access to library services. Updates will be posted as we have more information.'
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<br />Check https://www.nyu.edu/life/safety-health-wellness/info-alerts.html for updates.</p> Sun, 07 Jan 2018 04:00:29 +0000https://nyulibraries.statuspage.io/incidents/znd01hzqnnmb
https://nyulibraries.statuspage.io/incidents/znd01hzqnnmbThe Interlibrary Loan (ILL) service was interrupted due to a system failure
<p><small>Jun 21, 14:14 UTC</small><br><strong>Resolved</strong> - The ILL service was down yesterday for most of the day. We apologize for this unplanned outage. We are still investigating what caused it to prevent future recurrences.</p> Wed, 21 Jun 2017 14:14:37 +0000https://nyulibraries.statuspage.io/incidents/pl3x7lpn505f
https://nyulibraries.statuspage.io/incidents/pl3x7lpn505fMaRLi experiencing outage
<p><small>Jun 6, 20:07 UTC</small><br><strong>Resolved</strong> - We identified and resolved an issue that caused the MaRLi registration application to be down from 10-4pm today 6/6/2017.
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<br />The cause of the outage was routine maintenance on the staging server of an API the application was using (Aleph). The production MaRLi application was mistakenly pointing to the staging server. The staging outage should not have caused any production outage.
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<br />We apologize for the inconvenience.</p> Tue, 06 Jun 2017 20:07:43 +0000https://nyulibraries.statuspage.io/incidents/lcd3hthljpz2
https://nyulibraries.statuspage.io/incidents/lcd3hthljpz2BobCat is currently experiencing ongoing intermittent outages
<p><small>May 22, 19:52 UTC</small><br><strong>Postmortem</strong> - We apologize for the outage this morning to BobCat, the primary discovery interface for NYU Division of Libraries users: http://bobcat.library.nyu.edu
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<br />One of the load balanced servers that the BobCat application sits on was reporting errors on search: "An unexpected error has occurred." Because of the nature of load balancing this error was seen as intermittent. We immediately opened a ticket with the vendor and disabled the bad server in the load balancer, pointing all traffic at the remaining server. This temporary fixed the problem but then unexpectedly caused too much traffic to take down that application. The vendor was quick in responding, fixed the issue and restarted the application. It turned out that this issue was due to some recent cleanup performed on the BobCat servers.
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<br />We are using this opportunity to see what we can do about the helpfulness of the error messages in the system.
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<br />Sorry again and thanks for your patience!</p><p><small>May 22, 19:03 UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May 22, 17:30 UTC</small><br><strong>Investigating</strong> - The BobCat system is currently experiencing ongoing intermittent outages. The system administrators are currently working to diagnose and fix the problem so that we can return service to normal as soon as possible. We understand how frustrating not being able to get catalog results is, so thank you for your continued patience.</p> Mon, 22 May 2017 19:03:29 +0000https://nyulibraries.statuspage.io/incidents/bp30jh0q18t2
https://nyulibraries.statuspage.io/incidents/bp30jh0q18t2Service Alert: E-ZBorrow unavailable, BobCat and other services coming back online.
<p><small>Apr 10, 17:34 UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr 10, 16:11 UTC</small><br><strong>Monitoring</strong> - After an unexpected outage over the weekend, BobCat is slowly coming back online, as are Library services that require login (4/10).
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<br />We we are working on bringing our systems back up as quickly as possible, and will continue to provide updates.
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<br />See https://wp.nyu.edu/library-news/ for more info</p> Mon, 10 Apr 2017 17:34:57 +0000https://nyulibraries.statuspage.io/incidents/2pk95j0zkqbk
https://nyulibraries.statuspage.io/incidents/2pk95j0zkqbkBobst Power Outage
<p><small>Feb 17, 15:21 UTC</small><br><strong>Resolved</strong> - On Tuesday, February 14th, a power outage at Bobst Library disrupted many Libraries online services and caused the temporary closure of the library. Services affected include BobCat, Course Reserves, EZborrow, interlibrary loan, room reservation, and other online systems.</p> Fri, 17 Feb 2017 15:21:44 +0000https://nyulibraries.statuspage.io/incidents/0hkvj9d48zrs
https://nyulibraries.statuspage.io/incidents/0hkvj9d48zrsBobCat outage for scheduled maintenance
<p><small>Nov 4, 14:45 UTC</small><br><strong>Resolved</strong> - The Bobcat (Primo) service was unavailable beginning at 7:30am. This service outage was necessary in order to fix a recently discovered software vulnerability. The service was restored at approximately 10:30am. Thank you for your patience and cooperation during this outage.</p> Fri, 04 Nov 2016 14:45:12 +0000https://nyulibraries.statuspage.io/incidents/mftv1zbn1b92
https://nyulibraries.statuspage.io/incidents/mftv1zbn1b92The Arch - Database Updates
<p><small>Sep 16, 14:53 UTC</small><br><strong>Resolved</strong> - Around 10:45am this morning there were some necessary database updates performed for The Arch. The "Articles and Databases" and "Databases A-Z" may have shown an error for a few moments. Everything is back to normal.</p> Fri, 16 Sep 2016 14:53:45 +0000https://nyulibraries.statuspage.io/incidents/dxk5qck221hw
https://nyulibraries.statuspage.io/incidents/dxk5qck221hwtest
<p><small>Apr 19, 20:19 UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr 19, 15:54 UTC</small><br><strong>Investigating</strong> - just testing this out</p> Tue, 19 Apr 2016 20:19:22 +0000https://nyulibraries.statuspage.io/incidents/rj0ttdhzx11x
https://nyulibraries.statuspage.io/incidents/rj0ttdhzx11xLogin application experienced issues
<p><small>Mar 29, 19:34 UTC</small><br><strong>Resolved</strong> - Systems resolved issue with vendor. All servers operating behind load balancer again.</p><p><small>Mar 28, 17:53 UTC</small><br><strong>Monitoring</strong> - Downtime on Saturday being monitored. Application operating only on one server.</p> Tue, 29 Mar 2016 19:34:41 +0000https://nyulibraries.statuspage.io/incidents/978p2lcdl78x
https://nyulibraries.statuspage.io/incidents/978p2lcdl78x