Voice Application Servers

Voice application servers consist primarily of software, operating on Sun or Linux servers located in a service provider network, and functioning in conjunction with other standard network elements such as routers, gateways, integrated access devices (IADs) and telephones. This category is made up of IP-SCPs and IP Centrex platforms.

This document describes the segmentation and forecast methodologies Gartner uses when analyzing the world markets for communication service providers' operational technology. It also defines the many terms for equipment, systems, software and services.

Cloud, omni-channel and mobility are revitalizing the interactive voice response market. Leading vendors are focused on these trends by enhancing voice portals and the customer self-service experience, as well as providing analytics that help IT leaders optimize IVR investments.

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A financial business case is vital not only to ensure funding for a digital workplace initiative, but also to rally general business support for it. This webinar shows you how to create a convincing business ca ...