Gitta Grobert

Loyalty creator – Consumer insight – NPS® accredited

Gitta believes that making customers happy guarantees long-term business success and that it’s the best way to conquer the competition. She is a creative loyalty and communication expert and a true customer satisfaction enthusiast.

Gitta worked for many years in European advertising and direct marketing agencies. She launched a mail order business for Foster’s Holding Group and became Business Unit Manager for its German and Swiss operations. She has established and run loyalty programs for, among others, Swiss International Airlines, Austrian Airlines, Viseca Credit Cards, Readers Digest Germany and Weltbild Verlag. Now an independent Marketing and Consumer Insight consultant she is a valued member of the Futurelab network. She is an accredited Net Promoter® Customer Loyalty Certified Associate.