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Policies

Yes, we do offer complimentary gift boxes. Each jewelry includes a jewelry pouch, gift box and a jewelry polishing cloth.

2) What material do you use for all your personalized jewelry?

Just like our brand NINETWOFIVE Jewelry! We mainly only uses 925 Sterling Silver for making our jewelry and not alloy, stainless steel or brass unless otherwise stated.

3) I have a special request for my order, what should I do?

For any special request, please contact us

4) How do I change or cancel an order after it has been placed?

We begin working on your order immediately after your it is placed. If you want to change or cancel an order, please contact us as soon as possible. We do not accept changes after order has been placed for more than 24hours.

5) Do you offer jewelry in solid gold or 999 silver?

We are only offering solid gold jewelry by special order. If you are interested, please email ninetwofivejewelry@hotmail.com with the subject heading “Solid gold or 999 silver jewelry request" for a quote and arrangements from us.

9) Why does it take 1-2 weeks or so to process my order?

One thing we love about NINETWOFIVE jewelry is that most items are made to order by hand in our studio.

If you need something by a certain date, please make sure to put that in the comment section or contact us. We will always do our best to accommodate your request and we appreciate your undertanding and patience.

10) Can I use my own font, artwork, photo, handwriting, etc?

Yes absolutely! Every piece of jewelry is fully customizable. You can refer to the "Inspired by you" category. If you do not find one, please contact us and we will do our best to accomodate your request.