Due to the benefit to the community, all volunteer lifesaving services in SNB have emergency response (24/7 callout) capability. This is achieved through a coordinated system of qualified personnel with access to appropriate rescue equipment, responding within specific emergency response plans.

SNB Duty Officers run an after hours/out of season roster to ensure that any request for assistance through 13SURF is immediately answered.

Clubs should remain “rescue ready” throughout the off-season and ensure that Emergency Call Out team contacts listed on SurfGuard are current.

For the first time, the State Operations Centre (SOC) will be available 7 days a week to provide SurfCom Support state-wide. This is a great step forward for Surf Life Saving in NSW as now we have SurfCom support for the Australian Lifeguard Service, Council Lifeguard Services, Support Operations, Clubs, Branches and the Surf Emergency Response System.

The SOC hours are now 7am to 5pm 7 days a week from the SLSNSW H/Q in Belrose. These hours will remain until daylight savings starts again on 4th October 2015.

Any Clubs performing off-season training or assessments (eg: IRB training or Branch RWC training), it is highly recommended that they sign on and off with SurfCom via channel 3.