Re: Firmware Target release or pace?

@Chuck_M - Thank you for providing your feedback here! @ekhalil is correct in that we are expecting a new Beta firmware to be released in the upcoming weeks. I have sent you a private message with the link to the Beta Community for Orbi. I recommend subscribing to the board so you can be alerted when the new beta firmware is posted.

I'll also review the thread you have mentioned and be sure to reach out to those folks as well!

Re: Firmware Target release or pace?

What problems are you having with your system? Some problems are not FW releated.

NG doesn't post when FW updates are forthcoming. You can look at the relased FW and the dates they are released to get an idea of when FW updates happen.

Post what problems your having and lets see if we can help find out weather it's FW related or something else. Users have posted seeing various issues in all the different FW versions. Some we have been able to help resolved with troubleshooting steps. There are many factors that can cause issues with wifi routers besides bad FW.

Re: Firmware Target release or pace?

Thank you for telling what I can and cant post or ask questions about. (</sarcasm>)

I had no idea you were in charge. </evenmoresarcasm>

There are a litnay of issues with the Orbi App, Firmware shortfalls, firmware functional requests. It sure would be nice to know if there is a plan to resolve any of those -- or a focused weight of effort. You know, put the customer first and keep them informed?

A forum based community is there for the exchange of information, not just the type of questions a single person wishes they had been asked.

My question about firmware and software schedules was for my own curiosity after reading pages of issues that all end with "what version of firmware are you running?" or continually trying to refresh the orbi ap to get it to display devices on the network.

I guess Netgear's release schedule is super top secret and no one out here has a need to know.

My Orbi setup is working just fine. I want more functionality and am curious as to when it may be coming.

Re: Firmware Target release or pace?

My responsed was in regard to having you post more information if you were having problems, not to tell you what can and can't be posted.

FWIW, no router mfr posts when or what or what will be forth coming. Thats never been made public. Why should it be, it's based on what router mfrs decide to do for there products and how they want to market them and develop them. Yes it would be nice to know what maybe coming down the pipe, however it's been like this for a while now. Kind of industry wide as well. It's up to companies to deside one what they want to make public. NG is in charge, not me.

Re: Firmware Target release or pace?

So -- after that brief hiatus, let's go back to my original community question since this is a community forum and we dont really expect any Netgear-led official tech support to go on here... Just normal discussions between us low-life customers being kept in the dark....

Has anyone tracked or noticed the PACE of fielding of pervious versions of either/or Firmware or the Orbi app?

E.g. historically have they updated quarterly, annually etc? or has it been totally random?

I would suspect that based on the past, one could deduce how Netgear plots out future iterations.

Why do I ask??

Do I have issues with my system? No. Would I like additional capabilities that will come with future development? Yes

This was the precise reason I abandoned Luma... Luma decided to not support their product with routine firmware upgrades and app support.

What are other reasons I would like to know?

Does the Orbi app suck? Yes. Especially on an android. You cannot connect remotely, it doesnt display the network diagram properly and is all around clumsy. Does the Circle App work well? No. It is also clumsy and very limited.

The potential of Orbi is great; but the current implementation needs work. By understanding the above, perhaps users can get less frustrated with the usual barrage of workarounds and resets with hope things will continually improve

In case you want to know, I have the AC3000 and two sattelites with current firmware loaded. I have about 120 wireless devices of all types; mostly speakers and home automation devices. Cox is my internet provider at ~350 on a good day and Arris cable modem. My two sattelites are hard-wired back to the router and I have an unmanaged switch or two for the wired side of the system.

Re: Firmware Target release or pace?

So -- after that brief hiatus, let's go back to my original community question since this is a community forum and we dont really expect any Netgear-led official tech support to go on here... Just normal discussions between us low-life customers being kept in the dark....

Has anyone tracked or noticed the PACE of fielding of pervious versions of either/or Firmware or the Orbi app?

E.g. historically have they updated quarterly, annually etc? or has it been totally random?

I would suspect that based on the past, one could deduce how Netgear plots out future iterations.

Why do I ask??

Do I have issues with my system? No. Would I like additional capabilities that will come with future development? Yes

This was the precise reason I abandoned Luma... Luma decided to not support their product with routine firmware upgrades and app support.

What are other reasons I would like to know?

Does the Orbi app suck? Yes. Especially on an android. You cannot connect remotely, it doesnt display the network diagram properly and is all around clumsy. Does the Circle App work well? No. It is also clumsy and very limited.

The potential of Orbi is great; but the current implementation needs work. By understanding the above, perhaps users can get less frustrated with the usual barrage of workarounds and resets with hope things will continually improve

In case you want to know, I have the AC3000 and two sattelites with current firmware loaded. I have about 120 wireless devices of all types; mostly speakers and home automation devices. Cox is my internet provider at ~350 on a good day and Arris cable modem. My two sattelites are hard-wired back to the router and I have an unmanaged switch or two for the wired side of the system.

I agree with you. I think that there are currently few SW bugs that need to be fixed and therefore a soon SW update is needed.

According to a recent message from @ChristineT "NG is working on a new firmware to be added to the beta forum in the upcoming weeks.". I really hope that this will be coming soon.

Re: Firmware Target release or pace?

Good stuff and the kind of info that is useful!

The beta community has about 17 pages of folks who have asked to be part of it, but I never see anyone actually IN it... I know if a beta doesnt exist there is no work to do, but does the beta community remain active between releases?

Re: Firmware Target release or pace?

@Chuck_M - Thank you for providing your feedback here! @ekhalil is correct in that we are expecting a new Beta firmware to be released in the upcoming weeks. I have sent you a private message with the link to the Beta Community for Orbi. I recommend subscribing to the board so you can be alerted when the new beta firmware is posted.

I'll also review the thread you have mentioned and be sure to reach out to those folks as well!

Re: Firmware Target release or pace?

With all the focus on beta testing for Orbi. Is there anything Netgear wishes to share concerning Orbi Pro? For those of us who paid more for the “PRO” version, along with the commitment that PRO would be business centered, with business features.

Re: Firmware Target release or pace?

In case you haven't already seen the latest update, please visit SRR60 / SRS60 Firmware Version 2.2.2.20 for firmware posted as of 12/17/18. I'd also like to share that Orbi Pro discussions are located on a different board in the community. I only say that as we have two separate teams that support the respective home and business products and may be able to respond to your inquiries more quickly. :-)