He called the NBC 5 Responds Center, and we reached out to Atmos. A spokeswoman for the utility company said, "We look at each case individually and make decisions based on the customer's actual consumption of gas."

In Ford's case, his request for a credit was approved. Atmos took his average bill and charged him that amount, reducing the bill from $1,300 to $200.

He also got a new smart meter installed on his home to help keep his billing as accurate as possible.