Cons: My drivers license and credit card were not returned to me during pickup process. I realized I did not have them when I arrived at my destination. The next day I spent 2 hours driving 70 miles in heavy traffic to retrieve my license and credit card. When asked for some type of rate reduction or consideration for my inconvenience I was told to call the manager. When I called I spoke to an assistant Mgr who told me the employee said he left my items on counter and I did not take them, so they would not do anything for me. In fact, the employee was very busy - I had to wait for service and there were people waiting behind me and the items were definitely not put on the counter. Very disappointed with this customer service!

8.4 Excellent

Aug 1 2016

Good

Pros: Friendliness and cleannes

Cons: Not having pick up or drop off

5.6 Okay

Aug 29 2016

Terrible customer service

Cons: Terrible customer service

10.0 Excellent

Nov 8 2016

Pros: great little car, like the ford focus now would consider buying one

Pros: Convenient place to pick up the rental and the person checking me in was great.

Cons: The car only had half a tank but when I called they said not to worry and I just put in enough to get the tank back to where it was when I picked it up. There did seem to be a slight odor of cigarettes in the car.