The Communications Training Officer is course giving students the knowledge, skills and abilities to train and evaluate new telecommunicators in a one-on-one setting. This class focuses on the trainer.

CTO is a class recommended for new trainers who will train within a structured program. CTO is a 32 hour course that includes some pre-course reading. Student must pass the post-course exam with 70% or higher to pass. Non-renewable certificates are given for passing this class.

Topics covered in CTO:

Goal of one-on-one training

The pivotal role of the CTO within an agency, agency training program and culture of the organization

Comparison of two models: San Jose and the Adult Training Model (foundation in the Reno Model)

Role modeling

Adult learning principles

Adult learning principles – Knowles

Evidence-based adult learning methods – Grounded Brain-based teaching

Learning Domains

Matching teaching methods to tasks and learners

Techniques and methods to use with different types of learners and for different types of tasks

Use of Socratic questioning techniques

Evaluating Performance and Skills

Use of feedback and feedback model

Evaluation methods

Documentation

Liability

Methods of teaching included:

Tell-Show-Do

Role-playing/simulations

Drills

Case studies

Guided discussion

Games

Pre-Course readings and assignments:

Pre-course reading sent by email with acceptance letter

Pre-requisites:

There are no pre-requisites for this course.

Persons with T1 and T2 certifications will be given selection preference in order to assist them in meeting their continuing education requirements.

Currently employed as a telecommunicator at a recognized PSAP in the State of Washington

Who can attend our classes?

Public safety telecommunicators employed at a recognized PSAP in the State of Washington.

Employees from other call centers, government agencies or security departments will not be accepted.

Cost:

None

Schedule:

8:00 a.m. to 5:00 p.m.

Dates and locations listed below.

Cancelation Policy:

Notification to our office is required two (2) weeks before the start of class

Student no shows or cancelations less than two (2) weeks before class are billed $125.

Materials may be required to be returned to our office.

Retesting

If the student fails, they must retake the class. There is no retesting for this class.

Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.