What We Do > Case Studies

Design and implementation of Integrated Performance Management System (IPMS)

Year - 2015

Client - Integrated Child Development Services (ICDS), Department of Social Welfare, Government of Bihar

Project Brief

IPMS envisaged providing all stakeholders and actors with timely and relevant information, with reforms to the protocols and levers available to them to act upon this information. The goal of such an integrated system is to enable Bihar to achieve desired nutrition and health outcomes for children and mothers; by having better monitoring of the outcome indicators as well as the performance of various frontline workers, Lady Supervisors and CDPOs.

The objective of the work of the integrated performance management system would achieve two interconnected objectives:

Drive the ICDS programme sharply towards nutrition and health outcomes: Facilitate the frontline worker by reducing their workload and use data to guide the program management hierarchy in supporting the Sevika to remain focused on actions that yield desired nutrition and health outcomes;

Maximise accountability within ICDS in the implementation of Supplementary Nutrition Program (SNP) and other key functions: Establish monitoring mechanisms that would engender an environment where frontline workers carry out their roles and responsibilities efficiently and leakages are minimised Involve community along with ICDS supervisory staff to create accountability.

IPMS system has three major components:

Sevika-Beneficiary Interactions

Sevika Self Reporting & LS / CDPO Monitoring

Community/beneficiary Grievance Redressal & Feedback

Our Approach

We have chosen our standard approach to conceptualise & formulise the fundamental objective and requirement from the department. The steps of our approach towards the project development are as under: