Reset fingerprint sensor - Latitude E5470

Q:Reset fingerprint sensor - Latitude E5470

I bought a new E5470 for a work laptop. When initially received I set up a local account before connecting to our company domain.My fingerprint has been associated with the local account, and so cannot be used with the account on the domain. How to I reset / disassociate my print from the local account and reassign it to the domain account?

This Latitude E5470 is quite new, but out of warranty, but the fingerprint has never worked properly.It works sometimes, but mostly not. I've tried re-doing the fingerprint recognition several times, but it keeps telling me that it might need cleaning. I have to put in the pin number most of the time. Its terrible.My 5 year old Vostro works fine, but this new laptop is really bad - this was an expensive laptop, I'm really disappointed.It didn't work with Win7 and Win10. Any ideas on how to fix this.Should I reinstall the driver (how do I do this?), replace the fingerprint pad - anything else?Thanks

Fingerprint recognition on this laptop is really difficult to use. My old Vostro works quickly and easily, but it has never worked well on this machine.I have to hold my finger down and press hard, sometimes it doesn't work at all.I've tried deleting then reinstalling & updating the driver, which has no error message. Tried hardware scan also.Is this a common problem with the E5470. With this type of fingerprint reader. Or is the hardware just faulty and in need of repair?I also find that the headphone socket doesn't work sometimes, it doesn't recognise when a headphone is plugged in, and volume continues from the speakers.

on my portege (r700-174) i run a win7 (which was preinstalled on that notebook), a win 8.1. and for some tests the win10 technical preview

all the Systems are protected via Password and Fingerprints.

also the win10 test-System (to test fingerprint-Utility within win10)

now i deleted an old build of win10 and made a clean install with the latest build

unfortunately i forgort to unregister the Fingerprint i had registerd with that old win10 - so now this finger can not be used
to be registerd for the new win10 (or any other System)

my question

is there any possibility to completely reset (delete all Fingerprints for all Systems) the fingerprintscanner out from one of my running Systems or to unregister the
Fingerprint for that system, that does not longer exist on my portege ?

thanks for any hints

Kurt

A:How to reset fingerprint sensor on Portege R700-174?

The fingerprints are stored on the fingerprint sensor and you will need to follow the instructions in this Toshiba document to remove your fingerprint scans.http://www.mytoshiba.com.au/support/items/faq/386

In case this procedure would not work, only Toshiba authorized service provider would be able to erase users fingerprint related privacy information on the fingerprint sensor flash.

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

HI folks, Not sure if this problem belongs here but I thought I'd give it a try. So my laptop(on battery) windows loading starts and ends and before the logon screen the laptop goes dead. On AC power I don't have this issue. I havent tried fresh windows installation etc because it's a work laptop and would result in a couple of days delay before i get back on track. Any solutions ?Many thanks Ahmed

I was offered either a Dell PA-2E and a Dell PA-3E by a friend to use with my Latitude e5470. I lost my original charger and part of the attractions of these other two chargers is that they are slim and better for packing for the travel I have to do.Is there any reason that these two charges would not work with my Latitude?

A:Latitude e5470 Charger

If the system has integrated video, either will work. If it has hybrid video you need the 3E (90W) -- the 2E (65 W) doesn't provide sufficient power.

It's my first post, i need help with a Latitude E5470, we got it with Windows 7 preinstalled, i load our Windows 10 corporate image on it and encripted using Bitlocker. The problem is that the user forgot his Bitlocker PIN and locked the TPM, i got to Windows using the recovery key and decrypted the drive succesfully. Now, when i try to encrypt the drive i got the "The tpm on this computer is currently locked out" message.

I already upgraded the BIOS to versión 1.4.7, formatted the drive and loaded OS again, restored BIOS defaults/Factory settings, used PowerShell commands but all with no progression.Thanks in advice for any help.

A:Tpm on Latitude E5470 locked out

The TPM can be cleared by using the Windows administrative snap-in (start-run-tpm.msc).Note that doing so will clear not only the TPM keys but everything protected by them.

Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions". Dell Latitude E5470/ Windows 7Bios version 1.14.4Please Advise

Dear all,I have a Dell Latitude E5470. It is 13 months old. I'm experiencing a very annoying problem. During the last weeks, as soon as I turn on the PC, the battery led starts flashing orange, very rapidly. Once I'm in Win10, the battery icon reports that the battery charge is 5%, but it is not charging. If I try to turn on the PC without the power supply, it doesn't start at all, as any battery is pugged in.I tried several solutions I read and found on the forum (remove/add the Microsoft ACPI, turn off the PC and remove the battery, update the BIOS, etc.) but none of these succeded.The BIOS says that the battery is plugged in, but there is a "communication error" so that the status of the battery cannot be identified, whilst the power supply is correctly identified (it reports "90W"). The ePSA diagnosis ends up with an "ePSA 4300-19 - Alert" that says: "Battery - The battery is not installed" and "Error code: 2000-0131".Honestly I'm running out of ideas other than send the PC to the assistance: that means tens of days of inactivity...Regards,Vincenzo Suraci

hiwe have the dell Latitude E5470, new, and its very unresponsiveChecked for malware / Antiviru, none found.ran dell update, all updates installed.windows updates installed also.but for a new machine I5, 4GB ram, the "spinning whell" of microsoft is seen a lot, a lot of "Not responding" errors too.what else should i check,? even turning off visual effects its still handling like a brick....

A:Latitude E5470 running very slow

The Dell diagnostics may reveal something - F12 at powerup. Also, 4G of RAM is relatively low for a 64-bit system - you may be seeing a lot of virtual memory use, and if that's on a conventional spinning hard drive, is likely the system bottleneck.

Guys,We just received a batch of E5470's but we are unable to encrypt them with Bitlocker. We will be installing Win7 64bit. The BIOS is at 1.12.6. We will PXE boot and image these from a MDT.In the BIOS, we select:Boot sequence - UEFI (uncheck onboard NIC ipv4 and 6)Advanced boot options - Select "enable legacy option ROMS" and "enable attempt legacy boot"Integrated NIC - Check "enable UEFI network stack" and "enabled with PXE"SATA Operation - AHCISecurity TPM 2.0 - "TPM On" "SHA-256" "Attestation Enable" "Key Storage Enable" and of course "Enabled"Secure boot enable - "disabled"MBAM gets loaded during the image. When we login and attempt to enable bitlocker, it fails to encrypt every single time.

At the first login after the image, the TPM does show in device manager as "Broadcom USH" with an exclamation point. After running Windows Updates and rebooting, it'll show as "Trusted Platform Module 2.0".

Does TPM need to be at 1.2 instead of 2.0?Could someone please post the exact steps in order to get this enabled?

Hi ,I am having problems installing our corporate version of Windows 7 Enterprise.I have four new E5470 Laptops, all without an internal CD/DVD drive installed. When loading Windows 7 Enterprise from either an external USB connected CD/DVD Rom drive, or from a USB 3 stick, the installation commences as far as letting you change the language set from US to UK English but then bombs out after this.It comes back with the error "No device drivers were found. Make sure that the installation media contains drivers and then click ok". I have downloaded and installed all the drivers from the Dell web site for this model laptop onto the installation USB 3 stick but it still does not see and let you select them. Or if you plug in another separate USB stick or if you burn the drivers to CD and change the disk in the external drive unit.It seems to be because these 'drivers' or whatever files are required, need to be slip streamed into the installation routine.I have four of these laptops in total, all brand new, and the fault happens on each.Windows driver problem?

A:Latitude E5470 - Win 7 Installation - No Drivers

If I understand your situation properly, we're in the same boat. Basically I received a laptop with the 7 pro install on it directly from Dell and wanted to install 7 enterprise by using a bootable USB.Due to the age of the win7 ent installer, a lot of new dell systems are coming with usb hubs which can't properly read an external drive without the USB3 driver being manually installed during the process. Since the problem is that it can't read the USB, you can't put the drivers on the USB. My solution was to put them onto a partition on the internal drive and install them from there. Once that was done (and the installation media was in the USB on the right side, as the back would still not recognize it?), I hit the rescan and the OS installation went forward without issue.If you want to actually solve your problem to avoid this in the future, you could potentially import the USB drivers into the bootable .wim through use of the DISM tool, but my first attempt resulted in a frozen installer so I didn't bother. I have had the same issue with a few new Optiplex towers, so it might be worth it in the future.

I just got 2 monitors and would like to attach them to my laptop. However I have a company laptop and I do not want to get into trouble for plugging in unauthorized hardware. The monitors are very similar to the ones I use at work. If I plug them in will they send out a "red flag"? I know that if I was to plug in a memory stick via USB that would flag. Any advice would be helpful, thank you.

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav and I have a Lifebook P7230.Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??Anyone wishing to help would be most welcome

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again. I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

Does anyone have the part numbers for the parts needed to achieve the above? I purchased an E5470 second hand and want to add a PCIe SSD to it. I know that I will need Windows 10 for this to function properly from what I'm read. Thanks!

A:Latitude E5470 - Adding PCIe SSD After Purchase

Greetings Ryanwgregg,I posted that here:community.spiceworks.com/.../1791075-dell-m-2-nvme-specifications-and-upgrade-requirementsI'll do a Dell Community Forums Sticky on it today.

At my employer we have experienced several issues with the TPM disappearing from device manager.This causes us to not be able to reactivate bit-locker.We would image the device with Windows 7 Enterprise.We have had this happen with several machines that did and did not have windows updates processed.Same with Dell drivers and BIOS processed and not processed.I have run HWINFO tool and it lists the TPM with a memory address of something like 0000FED4000 yet I cannot find that in device manager or msinfo32.I have went in to the BIOS and turned off the TPM and turned it back on and activated it.I have reloaded the BIOS firmware.If we re-image the laptops the TPM shows up in the device manager as expected so I do not believe this to be a problem with the motherboard.Oddly enough though we have had motherboards replaced and the TPM shows up.I don't feel that replacing the motherboard is the solution to this issue as we can restore functionality with a re-image or reload of the OS from scratch. But that doesn't satisfy the risk of the issue rearing its head again.I have searched for weeks to find a solution to this problem but I have come up short.I am certain others are having this issue.With all the drivers processed and windows updates processed it does not resolve the issue.What do you think I am missing?

Hi,I'm trying to enable credential guard on my e5470, without success.Device Guard and Credential Guard hardware readiness tool says:"Machine is not Device Guard / Credential Guard compatible because of the following:HSTI validation failed"Another issue is when Hyper-v Hypervisor feature is enabled, I can't shut down the notebook. When I click on shut down, the machine puts itself into airplane mode, and goes to sleep instead.All drivers and bios are up-to-date, the OS also.Do you guys have any idea what could be a solution?Thanks

We use a script in SCCM OS Deployment to assign PC name based on a WMI query of the BIOS SerialNumber. This works for all of our earlier models, but not on the E5470 so the resulting PC name is MININT-something and it has to be manually changed. Once the OS deployment is finished, running a WMI query from the command line (wmic get bios serialnumber) properly returns the value that should have been detected during the OS deployment.Any ideas as to why this not working on the E5470?

Purchased a Latitude E5470 (2nd owner) with a build date of 10/16. It is the i7-6600u (Radeon 7) FHD screen._____________Here are my Questions:When I press the power button I hear a click (towards front right of laptop in the middle of the NFC tag symbol and fingerprint scanner thingy). Is that normal?

It appears this unit is limited to 1 DIMM. Can I install a 16Gb DIMM?

I noticed the laptop has Windows 10 Enterprise on it (activated). If I go onto Dell website I see the assembly specs show it came with Windows 10 Pro. Can I download the Windows 10 Pro restore .ISO that is available on the "Drivers and downloads" tab? Will it activate?

It appears this device supportsc cellular WWAN. I don't see a WWAN card installed. Is that something get from dell or T-mobile (or any other carrier)?

The device currently had an 500Gb mechanical hard drive installed. Can i install any SATA SSD? If I elect for the M.2 SSD version what size do I purchase (i see there are 3 sizes)?

I've been using this laptop since April 2016 (Linux version), this summer I had the same issue - no sound card detected, but after bios restore to defaults it appeared again. Now restoring to bios defaults doesn't help - no audio controller in bios and only dummy output in OS. Are there any chances it's not motherboard broken a few months later after the warranty has expired?

A:Latitude E5470 Audio controller none in BIOS

Hi lw2525,When you say no audio controller in BIOS, are you referring to the Device Information section under System Information? If so, can you try entering the diagnostics (press and hold Fn whilst powering the system on) and running the speaker test? If there is no sound from that, it's not looking too good I'm afraid.All I could then suggest is to try updating the BIOS:www.dell.com/.../driversdetailswww.dell.com/.../updating-the-dell-bios-in-linux-and-ubuntu-environmentsLet us know how you get on.

Hi,I have a Latitude E5470 which is used with an E-Port II docking station.Several times over the past few weeks the laptop has completely locked, dual monitors still displaying, mouse & keyboard not responding. If you remove the laptop from the docking station you get no display.They only thing that you can do is turn the laptop off by holding down the power button.They system has the latest drivers/bios installed - all up to date in dell command update..There is no pattern to the lock ups, happened at different times and whilst in different applications. Totally randomly.

Hello Everyone!I bought an open box Dell Latitude E5470 today at a very cheap price. Unfortunately this laptop had a non backlit keyboard and a TN (1600 x 900) panel but it had the much needed 6300HQ, so I went ahead and bought it thinking that I can always buy a backlit keyboard later from aliexpress. I looked at aliexpress again today and noticed something I had overlooked before purchasing the laptop and that is that all backlit keyboards available for E5470 have a different shape thanks to the two stupid top mouse buttons that are not present in my variant of E5470. I now have to find a new top panel with frame that has the cutout for those two extra mouse buttons. This is a nasty situation for me as I am not even sure if the required top panel will be compatible with my variant of E5470. Any advise on what I should do?

Hello, I have installed the latest september version of bios and we still have problems initialize tpm. It says "Cannot take ownership of the TPM. Access is denied. error code 0x80070005"I have checked on the bios to see if the TPM is still on and activated. I have reinstalled windows twice. Please let me know what I can do avoid this error.

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks

The following updates have been aborted:> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).Reason:LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner and do needful .Divesh Gupta[edited]

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R

Solved! Go to Solution.

A:Fingerprint sensor is not detected

Hi Cimenta,

Welcome to Lenovo Community Forums!

I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.

Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.

Hope this helps! Do post back if issue persists.

Best regards,Mithun.

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step. Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that. The driver is also updated.

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working