FAQ

Click “Add to cart” button on the products you wish to purchase. (If the product has options such as Size/Color, you must select one option).

Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Lost Password?” and fill your email that used to register the account in the box.

Click Submit.

A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

- Please send an email to admin@jffashion2u.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in RM (Malaysia Ringgit)

Q. How long does the delivery usually takes?
For Malaysia customer:-
- Under normal circumstances, you get to receive your order within 3-5 business days (7 business days for East Malaysia) from the day you place your order and make payment.

For Singapore customer:-
- Under normal circumstances, you get to receive your order within 3-5 business days from the day you place your order and make payment.

For other countries:-
- Delivery time will depends of your location; estimated delivery time will be 7-14 working days.

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly contact us or send us an email to admin@jffashion2u.co for us to clear your doubts.