Reviews

The Westin Cleveland Downtown is rated
3.7 out of
5 by
436.

Rated 4 out of
5 by
HowardL from
Nice hotel but improvements needed.Rooms are dark. Not enough lighting. Additional lamps would be welcome. Mattresses are too soft. Temperature in the hallways is frigidly cold. Like many other hotels, the attempt these days is to "shame" guest to not request fresh towels or change of bedding due to "concern for the environment." I find this obnoxious and disingenuous. The phones in the room are also not easy to use and some instructions would be welcome. Rooms are attractively decorated, except for the stupid wall hanging about the barn burning down and now I can see the moon.

Date published: 2018-11-16

Rated 4 out of
5 by
Avidtraveler from
In the Heart of ClevleandNice hotel, friendly staff, accessible to all parts of the city! Urban restaurant you must go, good food choices, great steaks!

Date published: 2018-11-13

Rated 2 out of
5 by
Conferenceattendee from
Not coming back to this hotelWe had never had a $100 hold in credit card for "incidentals" - isn't that why we have to present a valid credit card at check -in? Hold released 3-4 days after departure. Problems at check-in: I made reservation, informed hotel my husband would arrive on day 1 and I would arrive on day 2, and they gave him a hard time to check-in because I made reservation, not him. Apparently they never recorded his name in the reservation. Room maintenance had to be called in. Housekeeping would not replenish toiletries. Keys to the room de-activated 3 hours before check-out time, and I had to ran three times to the registration desk because the keys would not open the room. Internet connection extremely slow. There are plenty of other hotels in the area, no need for this headache at the Westin Cleveland Downtown.

Date published: 2018-11-13

Rated 5 out of
5 by
rondo from
Happy WeddingWe stayed at the Westin Cleveland Downtown for two nights while attending a wedding. Excellent service and accommodations.

Date published: 2018-11-12

Rated 5 out of
5 by
Steve from
Weekend stayVery nice hotel with great city views
Great room layout

Date published: 2018-11-11

Rated 5 out of
5 by
SDC from
Cleveland for AEAThe Westin is an excellent hotel. The staff at check-in and check-in were great, as were other hotel personnel that I interacted with throughout my stay. I was not impressed, however, by the food I ordered via room service.

Date published: 2018-11-07

Rated 1 out of
5 by
FrequentTraveler from
Westin Rewards Member ReviewPlease see my previous excerpts, to summarize:
It is an inconvenience using the PIN for a Visa Corporate card, the front desk clerk asked me for my PIN I informed her that I've never used it before in any other hotel. I have other Visa cards that have never prompted for a PIN.
My room was not clean at all, it appeared to have either (a) leftover food crumbs right by the bottom of my nightstand or (b) Human shedding. I have and can send pictures if need be! I thought the crumbs/human DNA would be gone the next day after a daily 'clean' but that did not happen and it remained their through the entirety of my stay.

Date published: 2018-11-07

Rated 3 out of
5 by
abc from
Business stay立地は良し。
米国は全体的に値段んが高い割にサービスがよくないので、お値打ち感(コストパフォーマンス)は1と評価。
部屋が広く、スターバックスコーヒー(インスタント)が部屋で飲める。一方で、自動販売機は使えない階があり、ベッドメイキングは人によって、非常に残念な場合あり。テレビはネットに繋がっていない。サービスは2と評価。