FAQ

Please be ready to explain and point out any problem areas as we go through our walkthrough. Please VACUUM the carpets prior to our arrival to achieve the best possible carpet cleaning (please read our myths section regarding dry particulate) experience. Also, try and move most small items so we can be more thorough in our cleaning.

That really depends on a number of factors, but typically it will take 2-10 hours to dry. Factors dependent on drying include air temperature, relative humidity, thickness of the carpets, soils in the carpets and overall air movement in that room cleaned.

For new customers it is imperative for you to be there at the beginning to discuss the process and to set expectations accordingly. For existing customers, this is not necessary, as we usually know what to do. As far as walking on the carpets, it can be done at the end of the cleaning process with clean socks or house slippers. Activity should be limited until the carpet is dry. I do have protective booties for those that ask.

We leave it up to the customer as to what they want us to move. We typically will not move bedrooms sets, large dressers, entertainment centers, stereo systems and China cabinets due to liability reasons. If you have other items that are possible to move, we will do our best to accommodate your request.

Yes, if you regularly maintain your carpets by vacuuming, etc., or if they have light to moderate soiling over a one-year period. I have seen many accidents occur before and after cleaning that the homeowner themselves were able to remove without my help because the carpets had previously been Scotchgarded.

No, if you do not maintain your carpets or they become heavily soiled in the same one-year period. In this case, more frequent cleanings (steam) may be a better value.

Yes, if a residue of cleaning agents are left in the carpet to attract and hold on to soils.

No, if a thorough and deep steam extraction is performed using high quality cleaning surfactants, leaving little or no residue and then replacing the carpet protection. I use a carbonated cleaning solution (procyon) that leaves no residues to attract dirt whatsoever.

This is a simple question that deserves a simple answer: NO, the popular “dry” or “carbonated” bonnet-buffing process is not better or safer for your carpets, nor does it leave fewer residues. These are marketing claims that in fact had substantial credibility in the mid ’70s, when this process was introduced. At that time, steam cleaning had just come out of its infancy, and was in the process of being perfected. Shampooing carpets, as had been performed for many years prior to the 1970′s, was the real culprit of disaster, leaving carpets far too wet and loaded with soap residue. It’s easy to see why shampooing has long since been discarded as an option for carpet maintenance.

Today’s advanced steam cleaning extraction equipment, cleaning agents, and high-heat processes now clean more thoroughly and deeply with very short and safe dry times (overnight) and leave less residue than any other carpet cleaning process. A good stream cleaning will leave your carpets cleaner and your home healthier.

If contaminants have absorbed into the carpet backing or the pad, spots can resurface over time by “wicking” or migrating up through the carpet fibers, especially when the spot is moistened. If this has been a previous problem, please mention it to our company and we will specially treat it to avoid it reappearing at a later date.

Yes. The easy way is to temporarily hide the problem as dry cleaning does. That is to lightly clean the top face fibers, and then rely on rapid drying time so that the moisture from the cleaning does not activate the contaminants left just below the visual surface. Unfortunately, this builds up a problem over successive cleanings, as the bottom portion of carpet fibers become loaded up with not only the original contaminants, but also the general dirt and grime from normal use. > Today, we have a new process called sub-surface extraction, made possible with revolutionary, new tool called the Water Claw. The Water Claw safely flushes contaminants (even pet odors caused by urine damage) out of the carpet backing and pad from the surface, without detaching or puncturing the carpet or pad. It eliminates the spot forever, and makes your home a healthier environment.