A Leader in the Forrester Wave™: Cognitive Search, Q2 2019

See how our Fortune 500 Customers excel with Attivio

Enrich Every Touchpoint

No matter where your customers or employees need to find an answer, Attivio fits seamlessly into their workflows

Self-Service Portal

Empower users to solve issues on their own with the ability to effortlessly research and find resolutions on your web portal. Unify the relevant sources of knowledge across your organization and use machine learning to continuously refine which answer best fits users’ inquiries.

Ticket Deflection

Reduce the number of inbound tickets to your call center by intelligently resolving issues at the point of ticket submission. NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions.

Chat Assist

Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface relevant resolutions, wherever they reside within your organization.

Agent Assist

Whether responding to email / web tickets or troubleshooting over the phone, optimize agent workflow with relevant case-specific content and recommendations, quickly and effortlessly. Attivio uses NLP and machine learning to interpret cases and surface the best resolution from previous tickets and other sources of knowledge.

Analytics

Get immediate insight into every interaction and touchpoint with Attivio’s aggregated insights. Identify gaps in your knowledge exist and quickly fill them. See which sources & answers provide the highest resolution rates. Understand how channel volumes and resolution rates evolve over time as your self-service options improve.

Intelligent Answers & Insights

Attivio's platform drives customer & employee satisfaction

Consumer-Centric Insights

Identify and anticipate gaps in your users’ experience & corporate knowledge that can be immediately actioned

Expert Knowledge Application

Make everyone an expert by capturing insight from every interaction to maintain an always-right knowledge index

AI-Driven Solutions

Apply machine learning to recommend actions and resolutions to customer and employee challenges

Unite all the information across your enterprise, no matter where it’s stored, from Sharepoint to ServiceNow, Google Drive to shared drive, and beyond. Over 75 connectors and 600 file types to choose from. Omni-channel analytics give you insights into user behavior and content usage & impact.

Whether you’re serving up answers on a self-service portal or within an existing application, Attivio gives you the power to bring content and resolutions into the context your end-users frequent and are most comfortable with. Open Source UI toolkit and robust APIs let you integrate Attivio’s Intelligent Answers virtually anywhere.

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual.
Join Attivio’s solutions architect, Zuzana Giertlova for a 30-minute discussion about why AI-powered search is the missing piece of the chatbot productivity puzzle.