Network Engineer Level 4 Apprenticeship

Job Description Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to join a fantastic team and as a network engineer apprentice. Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry. Job Role The company require an Apprentice System Engineer to provide remote support to their customer base. You must be able to demonstrate good interpersonal skills, excellent telephone manner and have a solid understanding of Microsoft products. You will form part of a team that acts as troubleshooting and resolving technical issues for customers. Ideally, you will be able to prioritise workload and manage customer expectations. As part of a new services department the company are looking for an apprentice systems engineer to help on our Microsoft CSP service desk dealing with our customer’s inbound enquiries. The successful candidate will be responsible for: · Dealing with any ticket enquires that has been logged by your customers · Ensuring that all calls are seen through to completion · Ensuring that all calls are kept with in SLA’s (Service level agreements) and OLA’s (organization level agreement). About the Company The Companies reputation has been built on the quality, breadth and independence of our software and licensing advice. It’s what gives the company edge over other software resellers and it’s what their customers value. Since 1983 the company have provided independent and trusted software supply, management and advice for organisations of all sizes seeking solutions to their development, technical and business requirements. The Company is a Limited company and is a financially strong, stable and successful UK owned business with experienced and accredited staff. Qualifications & Skills Required To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. Having completed a level 3 IT apprenticeship would be beneficial. · You will have excellent customer service and communication skills. · An interest in IT is mandatory · Excellent telephone manner Future Career prospects You will be working in a new department allowing for the successful candidate, the exciting opportunity to help shape the direction of the department including product verticals. It is expected that a 3 tier support desk will be created with the opportunity to branch out into pre-sales consultancy. Training Provided This is a 2-year apprenticeship and forms part of the highly successful and awarding winning Microsoft suite of apprenticeships. You will learn many competencies of network engineering and will go through a process of synoptic testing to evaluate your capabilities. You will gain Microsoft certifications in the very latest Microsoft Technologies in MCP Windows Server 2012 Administration and CompTIA. This apprenticeship is delivered remotely via a virtual classroom using the very latest Microsoft technologies. You will also be supported by monthly one to one sessions with your assessor and have regular onsite visits. IMPORTANT INFORMATION Location TQ13 - Devon Working Hours Monday – Friday – 9.00am – 5.30pm 37.5hrs a week Wage up to £200 per week - £10,400 Per Annum This job was originally posted as www.totaljobs.com/job/75326404