This will
determine if your computer is capable of running our courses.

There are a few things you have to
be sure about with your computer settings.
............................................................................................................................................................................................................................................................................

Your
computer may have a “Pop-Up Blocker” within its various Anti-Spam functions.This may prevent you from pulling up a report or seeing it displayed on
your computer screen.

·
The Pop-Up Blockers prevent unwanted ads and
messages from appearing on your screen. Pop-Ups are certainly annoying when
they occur.

·
The software within your computer may see the
reports as another Pop-Up message that needs to be blocked.

·You will need to disable this function in order to view the
reports. Pop-Up Blockers are found in your Norton Anti-Spam
software… in your Windows functions, in MacAfee Anti-Spam software. You must
disable all of them if you find yourself with this problem.

·
If Pop-Up messages continue to be a problem
while you are using other sites, you may wish to enable the function after you
have finished with www.Your Company University.com

The Home page (The Learning Center) appears
when you login to Your Company University. It presents summary information to help you develop your
individualized learning plan and track your progress. You can access all of Your Company University
's various features and learning resources from this page.

Along the left side is a Shortcuts menu that provides access to Your Company University features and informational pages related to
your e-Learning program. The SEARCH-and-LEARN ™ feature is
located at the top of the screen. The most complete database of information on
courses available is on the main Your Company University Home Page under Key Word search. The My Plan section contains links to the
learning events that have been added to your formal learning plan, either by
you or your administrator. The My Favorites area is where you can store
links to certain types of learning events, such as SkillBriefs, Job Aids, and
books, for quick access. The My Report section contains information
regarding the courses you have started and completed. Below is an example of a typical Your Company University Home page or
LearningCenter
.

Your Company University presents learning events in an
expandable catalog of assigned content. Content can be organized in standard
curricula, by certification path, or in a Learning Program. Depending upon the
size of your course library, the Your Company University catalog may contain thousands of learning
events, including:

Courses

SkillBriefs

Simulations

Job Aids

Note: SkillBriefs
and Job Aids are available from the Course summary page.

Learning events are organized into
curricula that keep related subjects together. The curricula are organized by
subject-matter, represented by a folder icon that contains additional
sub-categories or the actual learning events. As you select a category, the
contents of the selected item are displayed in the catalog.

To view the contents of the catalog,
browse through the catalog hierarchy. A breadcrumb trail at the top of the
course information panel will show you where you are. You can also select the View Expanded Catalog link to see
the entire catalog; however, this may take some time to display, depending on
the amount of content you have access to.

To access a learning event, select
the hyperlink title text next to the icon.

Use Your Company University to link the areas Your Company University that
you use most often. Shortcuts can be one-click links to other areas within Your Company University
or to completely different web sites. Shortcuts appear in the left-hand column
of the Your Company University interface. You can customize your own list of shortcuts within Your Company University.

Shortcuts

My Plan

My Report

Technical Support

Search
and Learn

Use SEARCH-and-LEARN™ to quickly
find information on a specific subject using keyword searches. This will be
found on the main page at Your Company University under Key
Word Search.

1.
Type a keyword or phrase in the field.

2.
Select a learning event category from the
Category drop-down list. Alternatively, you can search all content categories.

3.
If content in more than one language is
available to you, choose a language from the Language drop-down list.

4.
Select Search.

5. The search results appear below the Key Word panel. If you earched for
all categories, the results will be grouped by category.

My Plan

My Plan contains items that are part
of your formal learning program. You, your training administrator, or your
manager can add learning events to your My Plan and assign them a goal and a
completion date.

§
The My Plan Display can appear empty - with a
user prompt to select and get help assigning courses to your plan.

§
My Plan contains only items that have scores
tracked by Your Company University, such as courses and simulations,

2.
Select Add
to My Plan.

3.
In the Select Folder page, select the Select this Folder link next to the
name of the folder.

4.
Enter the goal, due date, and e-mail reminder.

5.
Select Submit.

My Favorites is an area where you
can store links to certain types of learning event for quick access. It
supports SkillBriefs and Job Aids - learning events that are considered part of
your informal learning and do not have scores tracked by Your Company University.

You can select the Go button
to launch the learning event directly, or select the title of the event to view
its summary page.

Adding an item to My Favorites

1.
Select a learning event by going to the Catalog
tab or by specifying a word or phrase using Key Word Search.

2.
Select the learning event you wish to add to
your favorites by selecting the underlined name of the event.

3.
Select Add to My Favorites.

4.
Select the Close this Window button

5. Select the Home page tab.

The learning event now appears under
My Favorites.

My Report displays a record of all
your learning event activity. Your Learner Records Progress Report indicates
your status with items currently in your learning plan, as well as those
completed in the past and no longer part of your plan. A summary of My Report
is shown on the Home page. Click the Take
me to detailed reports ... button or the My Report shortcut to view the full
report.

The Completed and Started Courses
section provides details on your progress with individual courses and
simulations. You can generate a Completion Certificate for courses and
simulations you have finished.

The Report Summary appears near the
bottom of My Report. It shows the number Distinct Courses and Simulations you
have accessed and your Total Training time, which is the sum of the course
duration of all the courses you have completed and started.

The completion criteria set by you
company or organization is explained at the bottom of My Report.

Report Field

Description

Learning Event
title

Course number and
title. If you click the hyperlink, you are taken to the
course summary page.

To print a completion certificate:

1.
Go to the My Report page and click the Create Certificate link next to the
name of the completed learning event.

2.
Follow the on-screen instructions for printing
the certificate.

Once you have located a course, select
the underlined course or topic title to view the course summary page. In the
upper left hand corner of the information page, are buttons that enable the
following actions:

Select this button
to take a course live over the web. This will immediately launch the course
in a separate browser window.

Select this button
to add a course to your My Plan page to take at a later time.

Select this button
to download a course to your PC, so you can take it off-line. The first time
you choose this link, you will be prompted to install the Course Manager
(SCM) to manage your off-line course content. Once the SCM is installed
selecting this link will launch the SCM and enable you to download content.

Select this button
to display a list of related Job Aids and SkillBriefs.

Select this button
to access the online evaluation form associated with this course. (An
Evaluation has to be created and assigned to the course(s) in order for the
link to appear)

An Your Company University Course is web-based
instructional content delivered to you on your computer. During the course you
practice and are assessed on your mastery of skills and knowledge learned in
the course. Instructional content includes business skills and information
technology courses. The following course types are available on Your Company University: Business
Skills courses and Classic courses.

You can view the Overview and
Description of the course you want to take by clicking on the title

When you first launch a course the Course
Menu opens in the content area of the Your Company University Course Player.

The Your Company University Course Player is divided
into three areas:

Title Bar

Content Area

Navigation Bar

Your Company University Course Player Window for a Business
Skills Course

Title Bar

The Title Bar is located at the top
of the screen. It contains the course, lesson, or topic title, the Help button, and the Exit button.

Note: DO NOT use
the button in the
top right corner of the browser window or other Windows control functions to
exit the course. Scores and bookmarks may be lost if you do not use the
Player's Exit button.

Content Area

While displaying the Course Menu,
the top of the Content Area displays the course goal, current course score, and
a link to the Course Test. The main part of the Content Area displays the
course menu including links to the lessons and topics, links to the tests, and
topic status and scores.

While displaying a course content
page or test page, the Content Area displays the content type of the course or
test.

While displaying a test introduction
or summary page, the top of the Content Area displays your name and your Course
Score. The main part of the Content Area displays the content titles and
scores. In some cases links are displayed so you can play content or retake the
test.

Navigation Bar

The Navigation Bar contains several buttons that enable access to course
resources and allows you to navigate sequentially through the course content
pages. When instructional content or tests display in the Content Area, the Your Company University Course Player
displays course navigation buttons, audio controls, and the topic status window
in the Navigation Bar.

The Your Company University Course Player displays the Print
Scores button in the Navigation Bar for Test Transition/Summary pages and
the Course Menu.

When you first launch a course or
select the Course Menu button while viewing course content, the Course
Menu opens in the content area of the Your Company University Course Player.

The left side of the course menu
displays the hierarchy of the course down to the topic level. It contains links
that allow you to go directly to a particular topic. The right side of the
course menu provides information about each course component or allows you to
take a specific test.

Course Hierarchy

Lessons - Lessons are
containers for related topics. Lesson titles are displayed in bold text on the
course menu.

Topics - Topics contain the content in Your Company University courses. Topic titles act as links to the
specified content.

Note: If you
downloaded individual topics from a course using the Your Company University
Course Manager (instead of downloading the entire course), some of the links in
the course menu may not be available to you.

Course Menu for Business Skills Content

Course Menu for IT Skills Content

Goal (IT Skills Courses Only) - Displays a general description of the high-level goals of the course. Goals
may not be displayed for all courses.

Course Score - Displays your
current score for the course. This score is an average of the current score on
all tests in the course, based on the tests you have completed. All the tests
that you have not attempted display as "---" and are scored as 0%
until you take them.

Type

This column describes the topic type. The topic types are described below.

Overview (Business Skills
Courses Only) - Gives introductory information for the lesson including
the learning objectives covered in that lesson.

Mentored Exercise (IT Skills
Courses Only) - Presents a series of tasks to complete, usually
relating to using software. You submit your results of the exercise to a
mentor, who then replies with a solution.

Self-Assessed Exercise(IT Skills Courses Only) - Similar to Mentored Exercises, except
the learner self-evaluates their performance against a course-supplied best
practice answer.

Status

This column indicates your progress navigating through each topic. A not
started icon displays if you
have not opened any of the pages in the topic. A started icon indicates that
you have opened at least one page in the topic. A completed icon indicates that
you have opened and navigated through all pages in the topic.

Current Score

This column displays your current score for each lesson or topic. N/A means
the content associated with that entry is not tested anywhere in the course.

Take Course Test

This is both an active link, as well as a column heading. The entries in
this column each launch the test for either the entire course, an entire
lesson, or a single topic within a lesson. Take Course Test launches the test
for the entire course. In a Business Skills course, Take Test launches the
lesson test for the associated lesson. In an IT Skills course, Take Test
launches a topic level test for the associated topic.

Notes:

Topic-level tests are available in IT
Skills courses. For Business skills courses you may take a topic-level
test from the summary page of any test by selecting the re-take test
link (Available on all levels except pre-tests).

Displays the
previous topic in the course.

Previous
Page

Displays the
previous page in the course.

Course
Menu

Next
Page

Displays the next
page in the course.

Next
Topic

Displays the next
topic in the course.

Status Box

In Business Skills
courses, Displays your location in the topic or test by showing the current
page number and the total number of pages.

Learning Points Dialog Box

In IT Skills courses, you can use
the Learning Points dialog box to navigate to each learning point in a topic
by clicking the appropriate link. To open the Learning Points dialog box,
click the Learning Points button in the middle
of the Navigation Bar. You can close the Learning Points dialog box by
selecting the ALT + F4 buttons.

Learning Points Button in the Navigation
Bar

Topic Intro Page

At the beginning of every topic, the
Your Company University Course Player displays the objectives of the
instructional content in the Topic Intro page (except
LOT
courses). This screen lists the learning objectives that are presented in the
lesson or topic. The screen also displays your current score for the lesson or
topic, if applicable, and the Topic Type, such as Instruction, Software
Simulation, or Exercise.

In IT Skills courses, the Topic
Intro page also displays the learning points for the topic and gives links to
navigate to the learning points.

To begin the
topic, select the Next Page button, or for IT Skills courses, you can
select one of the links to the learning points in the topic.

Instructional pages in Business
Skills courses present information in a variety of formats. Some pages present
instructional content alone while others are interactive, e.g. requiring you to
answer questions, select graphics, advance the course with content buttons,
etc. Instructions for working with these various pages are indicated within the
content.

Practice Questions

Practice questions are pages used to
reinforce your knowledge of the course content. There are several types of
practice questions including multiple choice, matching, and case studies.
Instructions for working with these various pages are indicated within the
content. You can change your answer to any question as many times as you want
before you click the Done button or otherwise advance the content.

Practice questions in the course are
for practice, and are not counted toward your course or lesson test score. You
can choose to skip the practice questions.

RolePlays

A RolePlay presents instructional
content within a business context, in the form of a scenario or situation. You
are led through a series of choices that can lead to several possible endings.
You have the choice of entering a RolePlay in either Explore or Score mode.

Explore mode provides feedback about
the choices you make during the course of the RolePlay before you make a final
choice. Choice feedback appears when you select one of the available answer
choices. In this mode, you can also navigate back to previously viewed pages in
the RolePlay and select alternate choices to experience a variety of different
outcomes.

Score mode allows you to test your
skills within the RolePlay. In Score Mode, you receive feedback only after you
select your final answer. Unlike Explore Mode, you can not return to previously
viewed pages. At the end of the RolePlay, a summary page appears that displays
the Learning Points associated with the RolePlay and a count of your
appropriate, inappropriate, and fair choices.

For a fair
answer, the feedback appears in a blue box.

For an
inappropriate answer, the feedback appears ina pinkbox.

For a catastrophic
answer, feedback appears in apink box and you are
warned that the RolePlay is about to end.

Instructional pages in IT Skills
courses present information in a variety of formats. Some pages present
instructional content alone while others are interactive, e.g. requiring you to
answer questions, select graphics, advance the course with content buttons,
etc. Instructions for working with these various pages are indicated within the
content.

Guided Practices and Demonstrations

These instructional sequences that
include text and questions. You can move through demonstrations either by using
the Next Page button
in the navigation bar or by clicking hot spots in the demonstration's content
area.

Practice Questions

User-selection and user-input
questions appear at intervals throughout the topic, together with the controls
to allow you to answer them. These exploratory questions require you either to
select an answer from a number of options or to enter the text yourself. Types
of questions include multiple choice, matching, and case studies. You can
change your answer to any question as many times as you want before you click
the Done button or otherwise advance the content. Once you have
completed a question, you are given feedback on your response.

Software Simulations

Simulations require you to perform
tasks in a simulated environment. When you complete a task, the Player judges
whether you did so correctly and allows you proceed to the next task. If you
perform the task incorrectly, you can repeat it or move on to the next part of
the simulation.

Buttons display between the Forward and Back buttons during simulations.
These include:

Task - allows you to view the task
statement (you can open or close this information at any time during the software
simulation)

Steps - allows you to view a complete
list of the steps in the simulation (you can open or close this information at
any time during the software simulation)

Done - triggers the Your Company University Course Player to judge your performance when you have finished a
task

Show Me - ends the simulation and
launches an animated sequence that performs all the steps in the simulation and
displays accompanying text

Skip - skips this task and navigates
to the next learning point

Try Again - allows you to try task
again. This option is available after you click Done

Resources/References

All courses contain a link to a
Resources or References page that displays links to supporting information
related to the course. For IT Skills courses, this page is called the Resources
page, for Business Skills courses, it is called the References page. Select the Resources/References button in the Navigation Bar to open this
page in a browser window. Select the links to access the information.

Course Objectives

Objectives define the instructional
intent of the course. The page shows the course title, the lesson titles, and
the related topic-level objectives. Test questions are used to measure your
achievement relative to the course objectives.

Glossary

The Glossary gives definitions of
terms that appear in the course.

Job Aids (Business Skills only)

The Job Aids page lists links to all
of the Job Aids available for the course.

Job Aids are tools and forms that
complement and support the content presented in the course. They are designed
for use after the course has been taken, and can serve as a guide for
application of the skills learned in the course.

Examples of Job Aids include:

guidelines

checklists

reusable forms
and templates

step-by-step
procedures

Learning Aids (Business Skills
Courses Only)

Learning Aids are documents that
support course content presentations or practices. Learning Aids are designed
for use during course play.

Examples of Learning Aids include:

worksheets

charts and
tables

financial
statements

Follow-on Activities (Business
Skills Courses Only)

A Follow-on Activity (FOA) provides
learners with the opportunity to extend instruction beyond a course. FOA's
typically describe specific activities that learners can do to transfer
learning from the learning environment into their daily work lives and jobs.

Additional Resources

Additional Resources are a list of
published resources related to the content of the course.

SkillBriefs (Business Skills
Courses Only)

The SkillBriefs page lists links to
all of the SkillBriefs available for the course.

SkillBriefs are single-page,
condensed summaries of the instructional content of a course topic. SkillBriefs
are designed to be used as an instant reference. Select the SkillBriefs button to open this page in a browser window, and then select a link to access
the information.

Mentoring (IT Skills Courses Only)

Your
CompanyUniversity
's
mentoring service offers the learner individual attention from vendor-certified
professionals. This service is delivered through email, online chats, and
threaded discussion groups and is available 24 hours a day, 7 days a week. To
access this service, click the Mentoring button in the Navigation bar. This opens a new window, where you can access Ask
My Mentor for the topic or course you are currently playing.

Ask My Mentor is available only if
you have purchased this facility from Your Company University and are taking
the topic online on MySmartForce or Your Company University. If the Mentoring button does not
display on the Navigation Bar, you cannot access mentoring for that topic.

Transcripts (IT Skills Courses
Only)

To view a transcript of the topic,
click the Transcript button in the Navigation Bar of the Your Company University Course Player. The
transcript launches in a separate window. If the Transcript button does not display
in the Navigation Bar or is grayed out, you cannot access a transcript for that
learning content. To print the transcript, select the Print link in the
Transcript document.

You can take a test at either a
course level or lesson level to assess your knowledge of the course learning
objectives. These links, Take Course Test and Take Test (for
lesson level tests), always appear on the right hand side of the Course Menu.
You can access these tests either before or after you go through the
instructional content.

In addition, your organization might
elect to display pre or post test links within the instructional sequence on
the Course Menu. If these pre and post test links are displayed, you'll also
encounter the option to either start or skip the test while you're navigating
through the content.

Launching a Test

Whether you select a test link from
the Course Menu, or you navigate through the instructional content, you'll
always encounter a Test Transition/Summary page from which you'll launch the
actual course test. The topic titles are not selectable.

Launching a Test

To begin
the test, select the Begin Test button.

You can exit a
test at any time and return to the course menu by selecting the Course Menu button. Your scores are not recorded if you exit a test before finishing.

Taking a Test

After you select the Begin Test button, the test begins. The Your Company University Course Player gives you a
series of questions. For each question, you can choose to answer the question
at that time, or you can choose to answer the question later.

To answer a question, check the
appropriate answer(s) (in multiple choice type questions) or drag and drop the
appropriate answers (in matching questions). When you are satisfied with your
answer, select the Done button. The correct
answer then displays. Select the Next Page button to proceed
to the next question.

Answer Later

To skip a question and try it later,
select the Answer Later button. When you are
ready to answer the question, you must open the status screen and select the
link for that question. Access the status screen by selecting the Status buttonduring the test
or selecting the Return to Status buttonin the dialog
box that displays when you finish the test. If you skip a question and end the
test without answering it, you are scored a 0% for that question.

Status Page

The status page indicates the
progress that you have made in a course or topic test and is accessed by
selecting the Status button during the
test. Questions that were skipped display the answer later icon. The status
screen has links to each test question allowing to retake skipped questions and
review questions that you already answered.

To exit the Status screen and return
to the test, click the Close Status button.

Course Level Tests

You have several options for
accessing course-level tests, depending on how your course player is configured.
Regardless of configuration, you'll find a link to take a course-level test in
the Course Menu.

Course Pre-Test

The course pre-test assesses your
knowledge of the learning objectives that are covered in this course before you
play the instructional content.
To launch the course pre-test, select the Take Course Pre-test link in
the Course Menu page. To begin the test, select the Begin Test button.

Note: Once you
start any other test, the link changes to Take Course Test and the course
pretest option is no longer available

Course Post-Test

The course post-test assesses your
knowledge of the learning objectives that were presented to you in the course.

To launch the course post-test, select the Take CourseTest link
in the Course Menu. This link replaces the Take Course Pre-test link (if
enabled) after you take any test.

Lesson-level Tests

Note: Depending on
how your Business Skills Course player is configured, some of the options
described below may not be available to you.

Lesson Pre-Test

The lesson pre-test assesses your
knowledge of the learning objectives that are covered in this lesson before you
play the instructional content of a lesson.

To access the lesson pre-test:

Select the Lesson
Pre-test or Take Test link for the appropriate
lesson in the Course Menu.

Or

Take the course
sequentially. You'll encounter a Test Transition/Summary page immediately
following the lesson overview giving you the option to either take or skip the
test.

Note: Once you
start any other test, if any of the following conditions are true, the lesson
pretest is no longer available:

You have already
taken the specific lesson level pretest.

You have taken
the Course level pretest.

You have taken
one or more lesson-level pretests, and then decide to try the Course Level
test.

Lesson Post-Test

The lesson post-test assesses your
knowledge of the learning objectives that were presented to you each
lesson.

To access the lesson post-test:

Select the Lesson
Post-test link or Take Test link for the appropriate
lesson in the Course Menu.
Or
Take the course
sequentially. You'll encounter a Test Transition/Summary page immediately
following the last page of the lesson giving you the option to either take or
skip the test.

Test Summary

When you finish a test, the Test
Transition/Summary page displays again showing your updated scores for the test
you just completed. The topic titles are now selectable so that you can review
a topic. You can also retake the test unless it was a pretest; You can only
take a pretest once.

You may also have the option of
retaking the questions in the test for a specific topic by selecting the Retake
Test link next to the applicable topic. When you retake questions for one
topic, you are scored for your new attempt along with the score you got for the
other topics in your last attempt.

On the Test Transition/Summary page
you can select the Print Scores icon to display the Test Scores Report that you
can print.

Test Scores

The Test Transition/Summary and Test
Scores pages contains your scores for the test. The scores are broken down by
the topic level. Each question in the test is related to a lesson topic. The
topics scores are the total of all the applicable questions for that topic in
the test.

A value of "--" in the
score column indicates that you have not yet taken that test. A zero in the
score column indicates that you took the test and did not master any of the
assessment objectives. The scores are divided into three columns:

Pre-Test Score

Displays the score for your pretest
of this course or lesson. You can only take the pretest once. If pretests are
not enabled, the name of this column changes to First Score and displays
the score for the first time that you took this test.

Highest Score

Displays the average of the highest
scores you received for each individual objective.

Current Score

Displays the score for the last time
that you took this test.

In IT Skills Courses, the Your Company University Course Player tests the learner's knowledge of the course
learning objectives at the course and/or topic level.

Course Level Tests

The course test assesses your
knowledge of the learning objectives that are presented to you in the course.

To launch the course test, select the Take CourseTest link in
the Course Menu.

Topic Level Tests

The topic tests assesses your
knowledge of the learning objectives that were presented to you in each topic.

To launch the topic test, select the
appropriate Take Test link for that topic from the Course Menu

Note: Tests can be
taken at anytime, if you have viewed the content for that topic or not.

Proficiency Mode

When you launch a test in an IT
Skills course, you are assessed in Proficiency Mode. Proficiency Mode tests
allow you to assess your competence before or after you take a course or topic.
Answers you give will be marked correct, incorrect, or partially correct, and
you can check your score at any time against a specified mastery level by
selecting the Status button.

During a test session, you can
review all your answers but you cannot change any answers. However, once you
have ended the test, you may return to the questions that you answered
incorrectly and retake them. By comparing your score against the required
mastery level, you can easily assess your competence in any course or topic.

Your test score is saved and you can
return at any time to retake the test.

Launching a Test

Whenever you launch a test, a Test
Transition/Summary page opens. This page contains the test scores for the
course or applicable topic and the minimum percentage you need to reach to
achieve mastery for that test.

Select the Start
Test button to begin the test.

Select the
Course Menu button to exit the test and return to the Course Menu.

When you select Start Test button on the Test Transition/Summary page, the test begins.

Taking IT Skills Tests

When you answer a question, click
the Done button to
submit your answer.

You will receive feedback telling
you whether your answer is correct, incorrect, or partially correct. If you do
not answer a question, it is marked as incorrect. Click the Next button
to display the following question. When you click Next after you have
received feedback for the last question in the test, a message displays
indicating that the test is ending. You can select Return to Test to
complete the test or review any questions or End Test to return to the
Test Transition/Summary page.

Use the Previous button to review the
questions that you have already answered or marked for review. Note that you
cannot change any of your completed answers during a test session. Once the
test has ended, however, you may choose to retake those questions that you did
not answer correctly.

If you do not want to answer the
question immediately but want to return to it after answering some other
questions, click the Mark For Review button

Status Page

You can select the Status button at any time to review your progress on the status page. To exit the
Status screen and return to the test, click the Close Status button .

Ending a Test

When you finish taking the test, the
Test Transition/Summary screen displays. You can review any topic covered in
the test by selecting the appropriate link. You can retake the entire test or a
topic test by selecting the applicable Retake Test link. If you are
finished with the test, you can return to the Course Menu page by selecting the Course Menu button.

Test Summary

When you finish a test, the Test
Transition/Summary page displays again showing your updated score(s) for the
test you just completed and the minimum percentage you need to reach to achieve
mastery for that test.

To take any questions in the test
that you marked for review or retake any questions that you answered
incorrectly, click the Take Incomplete/Failed Parts button
.

When you launch a course, the course
map is displayed to the left of the screen. The course map is arranged by
units. You can choose to start the course at the beginning, or at any of the
units.

The course map displays the
structure of a course. Each course is divided into units. Each unit is made up
of topics. Topics are divided into a series of screens.

When you first start a course, the
course map is displayed. From the course map, you can choose to run the course
from the beginning, or jump into the course at any unit, topic, or screen of
your choice.

§
Select the unit title to view the topics within
the unit.

§
Double click the topic title to start the topic
at the beginning screen for that topic.

§
Double click a screen number to start the topic
at that screen.

Course Map Control Panel Buttons

Along the bottom of
the course map, are control panel buttons.

The button
returns you to the beginning of the topic last visited. This applies even if
you have exited and reentered the course. This button is only
available if you have accessed at least one unit.

The button
displays your progress through course units and any test scores.

The button
starts a selected topic or screen number.

The button
launches your web browser and provides access to the Course Resources web page,
which contains all the web links belonging to the course. Web links are
provided to supplement and complement the course, as well as to enhance your
learning experience. They are not intended to fulfill course objectives.

The button
exits the course after a confirmation screen.

The button
displays the Course Help System.

Course Navigation Features

Once you enter a topic, the Smart
Controls are displayed by default in the right-hand side of the screen – either
fixed or as a floating control palette. The control palette can be maximized by
using the maximize/minimize button. You can return to the course map from any
point in the course by selecting on the Navigate button.

The buttons
enable you to navigate through a course.

The button takes
you to the course map screen.

The button
displays a Web links dialog box with a link to the Course Resources page on the
Internet. Selecting the link will launch your browser and bring you to the
page.

The button
allows you to launch a text editor, copy the on-screen text to a text editor,
or copy the text of the entire topic to a text editor. Once you have copied the
text, open the application you want to paste it to and save as normal.

The button
displays extra information relevant to the point being discussed in the course.
When a footnote is available, a small yellow icon appears to the right of the
text. Select the icon or Footnote button to access the information.

The <Audio> button
allows you to take an audio-enabled course in one of three different ways –
text and audio, text only, or audio only.

The Displays
the Course Help System.

The button
exits the course after a confirmation screen.

The button
maximizes or minimizes the Smart Control palette.

There are a variety of features in
the courses ranging from Notes and Web Links to Lab Exercises and Simulations.
Not all courses contain all the features listed.

Unit Aim and Objectives

This screen displays the unit aim
and learning objectives for the unit.

Notes

Notes appear on screen in a note box
separate from the regular text. Notes are used to include additional, useful,
interesting, or aside information about the text immediately preceding them.
They are also used to refer to relevant sources of information—other
SmartCourses, manuals, online Help, and so on.

Footnotes

Footnotes are used for nonessential information relevant to the text
being discussed. Sometimes they are used when the information that would
normally be included in a note is too long. They are indicated on screen by the icon appearing at the end of a paragraph. The icon stays enabled as long as
the information in the footnote is relevant. Selecting the icon displays the
footnote on screen.

Web links

Web links are used to access helpful information on the Internet from within a course –
these types of web links are referred to as embedded web links. An embedded web
link has specific relevance to the information under discussion and is inserted
in the course text itself.

Demonstrations

You are guided through a demonstration of tasks that apply the concepts to
practical situations. In the case of a software application, this is
illustrated by a screenshot, with the relevant feature clearly indicated. This
improves your understanding of how to use a given tool in a real-world
environment.

Course Questions

Course questions (or "discovery" questions) encourage you to
think about the material and anticipate the correct answer. Unlike the course
or unit tests, no record is kept of your answers to questions in the course,
and you are only scored on your performance when you choose to take a test.

There are nine different types of course question, such as true/false, yes/no,
and multiple-choice.

Unit Summary

Each unit ends with a unit summary
screen. When you enter the unit summary screen, a brief account of what you
have covered in the unit displays. If you want to view the full summary for the
unit, select the Summary button.

Exercises

Both lab exercises and coding exercises are indicated in the list of topics
in the course map by a pointing-hand symbol.

A Lab exerciseoffers
you an opportunity to work in a simulated version of an application.

A Coding exercisegives
you an opportunity to analyze and write code or commands. This type of exercise
uses a simulated version of a realistic programming environment. This allows
you to become actively involved in building one or more coding statements on
screen by answering special coding questions throughout the exercise.
Appropriate feedback is always given after each question. In all coding
questions you can choose to access a question hint by selecting the Hint button.

A Simulation allows you to practice using the application. They
differ from other exercises because they are integrated into the course text
rather than appearing in a separate dialog box.

A DecisionPath exercise simulates the process of making complex
decisions. You are presented with a business problem and asked to come up with
a solution by answering a series of questions. Each time you answer a question,
your decision—and its consequences—is recorded in the log window. There is no
single right or wrong answer, although one decision is generally better than
the others. Every decision you make receives feedback. In addition, if you
wander too far in the wrong direction—that is, continue to make bad choices—you
receive feedback prompting you to move back in the right direction.

Test results provide important
information on whether you have successfully assimilated the course content and
learned the intended skills. You can take a test at either a unit or a course
level. You can choose to take a test on a piece of learning content at any
point before, during, or after launching the content.

You can see your score by selecting
the Status button in the test question box.

Note that no Cancel button is available in test questions. This means that you must attempt every
test question. You can, however, choose to exit the test at any point. If you
do opt to exit, you will abandon the test completely and you will have to start
from the beginning the next time you take the test.

Unit tests are designed to assess
your knowledge of a particular unit. Depending on your performance in the unit
test, you may or may not want to complete the actual unit. Your score displays
when you finish the test.

The Course Test covers
material on the entire course. This test can serve as a pretest when taken
before going through the course, or taken after you have gone through the
course to assess your knowledge. The Course test questions are randomized from
a bank of test questions.

FastTrack assessment creates a
personalized learning path tailored to your particular needs. When you have
mastered the questions for a unit, a check mark appears beside that unit title
in the course map. If you are unsuccessful in questions for a unit, an X will
appear beside the unit. A dash appears beside the unit when no test has been
taken.

A Your Company University Simulation (SkillSim) is a
technology-enabled simulation which puts you in an authentic business or
professional situation.

You will play a major role in a
variety of simulated interactions where your decisions will have a direct
impact on the course of events and result in realistic consequences. The
SkillSim is designed to help you practice or assess your mastery of skills and
knowledge learned in a series of Your Company University courses. As you
progress through a series of scenes, you will receive feedback on your
performance. To assist you, the simulation incorporates links to context
sensitive Your Company University course material.

Simulations are started within a web
browser. The way you enter into a simulation will depend on the specific setup
of your company's on-line training environment. Regardless of the exact system,
each simulation will start from a summary page that provides:

§
An overview/description of the simulation

§
Target Audience

§
Suggested Prerequisites

§
Expected Duration

§
Lesson Objectives

Select the Play link on the
summary page to launch the simulation.

Simulations begin with an
introduction page that allows you to either view the introductory material or
begin the Sim.

Note: If you are
taking this Sim for the first time, we recommend that you read through the
introductory material.Make sure you read and become familiar with the
introductory information. This will assist you in your performance during the
simulation!

All simulations have an introduction
page that provides overview information about the simulation. For example, the
introduction page may include information about:

The company you work for.

The characters you will interact with.

The resources that are available to you
during the simulation.

The specific information available
on each introduction page depends on the simulation content. You can review the
information from the introductory page (along with other important pieces of
information) after the simulation begins by selecting Reference Info from the Simulation Player Menu.

Note: Some older
simulations do not allow you to skip the introductory material and go directly
to the Sim. In the future, all Sims will have this functionality.

Explore Mode, Score Mode or Test
Mode

When you enter a simulation, you are
given the choice to take the simulation in either Explore mode or Score mode.
Place the mouse over each button to get a brief description of each mode.

Explore Mode

Explore mode provides helpful
feedback about the choices you make during the course of the simulation. Choice
feedback appears when you roll your mouse on one of the available answer
choices. You can also navigate back to previously viewed pages and select
alternate choices to experience a variety of different outcomes. You will not
receive any assessment scores for simulations taken in explore mode.

Score Mode

Score mode allows you to test your
skills within the simulation. Unlike Explore mode, you will not receive any
Choice Feedback about the choices you make until you complete a scene within
the simulation. You are also restricted from returning to previously viewed
pages. Your performance will be assessed against the simulations objectives
(introduced in the simulation's summary page).

After you complete the simulation,
your score is recorded in the learner management system database. Choices in
the simulation are rated "Appropriate," "Fair," or
"Inappropriate." The Simulation Player uses these ratings to
determine your score.

§
You complete the simulation making all
"Appropriate" choices. Your score is 100.

§
You complete the simulation and some of the
choices are rated "Fair" or "Inappropriate." Your score is
less than 100 but greater than 0.

§
You fail the simulation. Even though you may
have made "Appropriate" choices, you selected an
"Inappropriate" choice that terminated the simulation early. A Final
Summary feedback page is displayed and you are not presented with the remaining
material in the simulation. Your score is 0.

Test Mode

Test
mode allows you to test your skills within the simulation. Test Mode is nearly
identical to Score mode. However, in Test mode you do not have access to course
materials in the simulation and Course Links are not available from the drop
down menu. You will not receive any Choice Feedback about the choices you make
until you complete a scene within the simulation. You are also restricted from
returning to previously viewed pages.

The
simulation’s objectives will not appear in the simulation's summary pages. The
simulation's objectives appear with the summary text which describes your
performance at the end of each scenario.

After
you complete the simulation, your score is recorded in the learner management
system database. Choices in the simulation are rated "Appropriate,"
"Fair, " or "Inappropriate." The Simulation Player uses
these ratings to determine your score.

Scoring
Examples:

§
You complete the simulation making all
"Appropriate" choices. Your score is 100.

§
You complete the simulation and some of the
choices are rated "Fair" or "Inappropriate." Your score is
less than 100 but greater than 0.

§
You fail the simulation. Even though you may
have made "Appropriate" choices, you selected an
"Inappropriate" choice that terminated the simulation early. A Final
Summary feedback page is displayed and you are not presented with the remaining
material in the simulation. Your score is 0.

There are several ways to advance
through a simulation:

Select specific choice text.

Choose to use an active resource on the
desktop or from the Simulation Player Menu.

Select the previous button located
near the top-right of the simulation interface. The button allows you to
page back through the simulation screens.

Note: The previous
button is unavailable throughout a simulation if you are in Score Mode. This
prevents the student from scrolling back and re-answering questions they may
have answered incorrectly. In Explore Mode, the previous button is inactive on
the first page of a new scene. You can only return to a previously played scene
by exiting the SkillSim Player and restarting from the beginning.

All the
commands necessary to complete a simulation are available from the SimPlayer
Menu.

Client, Phone, Course, Document,
Computer

Resources used
throughout the simulation to aid you in making decisions. Sub-menus will
appear if there are several choices available under each resource (e.g. there
are several computer files for you to reference during the simulation).

Reference Info

Reference
information is available throughout the course (it is always available on the
menu). Reference information is background information or other pieces of
data that you would always have available (e.g. information on the various
characters that appear during the simulation).

Audio On

Toggle button that
allows you to turn simulation audio on or off.

Print

Allows you to
print simulation feedback.

Exit

Exits the
simulation.

Help

Opens the
web-based help utility for the Simulation Player.

Several resources are made available
to you during the course of the simulation. Resources that are available to you
at a given point in the simulation are called active resources. They appear as
selectable items in the interface (a picture of a phone, computer, folder
files, etc.) or you can access them via the Simulation Player Menu. The
availability of a particular resource is dependent on where you are in the
simulation or on a specific event. There are five different resources available
in simulations: Computer, Document, Client, Phone, and Course.

Note: Not all resources are available during a given simulation.

Computer

Access to
simulated e-mails and other computer files used during the course of the
simulation.

Document

Access to various
documents that support simulation content (e.g. a company policy memo).

Allows you to have
telephone conversations with characters in the simulation.

Course

Links you to Your Company University course content that addresses one of the instructional
objectives of the simulation.

Choice
Text

Choice text options are available to
you as you progress through the simulation. Usually, the response choices are
either actions you can take or dialog to respond to another character. Once you
have made your decision, select the choice text to continue the simulation.
Depending on the situation, you may get a response from a character in the
simulation through character dialog.

Choice Feedback is only available in
Explore Mode. Choice Feedback appears as you roll your mouse over the various
choices you have available during that point of the simulation. The Choice
Feedback text box is color coded to help you identify if a choice is good, fair
or inappropriate.

§
Feedback for an appropriate choice is displayed
in a green text box.

§
Feedback for a fair choice is displayed in a
blue text box.

§
Feedback for an inappropriate choice is
displayed in a pink text box.

Events are timed actions that occur
at a specific point in the simulation. You have no control over events; their
occurrence is predetermined. You will be prompted to respond to an event
through graphics and audio (e.g. the phone starts blinking or a message saying
"You've got mail" appears on the computer screen), pop-up text, or a
combination of the two.

Note: It is up to
you to choose whether or not to respond to certain types of timed events.
However, be aware that the choice you make may impact the final outcome of the
simulation.

You will receive feedback for the
choices you at the end of each scene on a Feedback Page, and at the end of the
entire simulation on the Final Summary Feedback page. Each of the responses you
made during the scene are rated as either Appropriate, Fair, or Inappropriate.
A list of the objectives covered in the scene also appear at the bottom of the
feedback page. You can print a copy of the feedback page by selecting Print from the Simulation Player Menu.

After each scene, you will receive
feedback based on the selections you made during that portion of the
simulation. The options you are presented with on the Feedback pages depend on
the mode you selected when you first began the simulation.

Explore Mode
Feedback

After completing a scene in Explore
Mode, you are presented with four options on the Feedback Page:

§
Continue - Begins the next scene in the
simulation

§
Retry Scene - Restarts the scene you just
completed

§
Retry Simulation - Restarts the simulation at
the very beginning. You will again be given the option of choosing between
Explore and Score mode.

§
Exit - Exits the Simulation Player

The same options are available on
the Final Summary Feedback page (however, the Continue option will not be
available because the simulation has ended).

§
Exit - Exits the Simulation Player.

The same options are available on
the Final Summary Feedback page (however, the Continue option will not be
available because the simulation has ended).

You may exit a simulation at any
point by selecting Exit from the Simulation Player Menu or from a
Feedback Page. When you return to the simulation, you are given the option of
continuing or restarting the simulation.

Continuing a simulation will place you
back at the beginning of the scene you were in when you originally exited
the simulation, not on the exact page. Your previous scores will be
retained.

Restarting a simulation will place you
back at the beginning of the simulation. Your scores will be reset.

Express Guides

While e-learning courseware can help
organizations master new technologies effectively, cost-efficiently and on a
globally dispersed basis, there is usually a time gap of several months between
the announcement of new technologies and the first emergence of quality
e-learning courses.

Your
CompanyUniversity Press Express Guides close that time
gap, delivering a cost-effective means of learning new technologies within just
a few weeks of the availability of important new technology and certifications.

Express Guides are
electronically-delivered equivalents of the student guides that IT
professionals receive when they attend instructor-led training classes. They
consist primarily of text and graphics and do not contain interactive practice
questions or assessments.

BACK TO TOP

Instructions for Bundles

Bundles - Bundles are defined
as a grouping of 5 courses bought at the same time. When courses are bought in “bundles”
of 5 there is a substantial discount provided. A few restrictions do apply:

The Shopping
Cart system automatically creates a bundle when your purchases reach a total of
5 courses. When you buy a sixth course and continuing on to purchase through 9 courses,
the single course price will apply for each of those courses until you reach the
10th course when a discount for a “bundle” will again be credited.

If you
buy 4 courses at the single course price and then purchase another course at a separate
time, the system will not apply the “bundle” discount. Please be sure to include
all your courses at the time of purchase to receive your discount.

All courses
must be taken within one year of the time of purchase. After one year the rights
to access these courses are discontinued unless you pay for them again and renew.

You may
mix and match any of the courses in the Course Library to create a “bundle” of 5
courses and receive your discount with the following exceptions.

Environmental,
Safety, Health, and Transportation courses can not be combined with any other
courses. You may buy a “bundle” of five (5) these courses and receive the “bundle”
discount, but you may not add these courses to another 4 courses in other categories
to create a bundle of 5.

Legal
Compliance courses can not be combined with any other courses. You may buy
a “bundle” of five (5) these courses and receive the “bundle” discount, but you
may not add these courses to another 4 courses in other categories to create a bundle
of 5.