Production Services

Lead Times:

New orders require 5-7 working days after art approval on in stock items up to catalog quantity of 125 items.

Exact repeat orders require approximately 3-5 working days (applies to catalog items, quantities and availability).

See Rapid Ship guidelines for specific items that can ship in 3 working days.

Additional charges may apply to NEW Non-Rapid Ship orders required to ship in less than 10 working days (contact factory).

Lead Times: Laser Products

Normal lead times are 5-8 working days after art approval, based on inventory available.

Subsurface Laser Lead Times 2D and 3D

Normal lead times are 5-8 working days after art approval based on in-stock items at catalog quantity. Please call for higher quantity discounts

Additional Charges may apply. Pricing is based on average of 4 million points per engraving.

Our laser process can produce 200,000 dots per cubic inch, resulting in very clear and detailed 2D or 3D images. Pre-Production samples are recommended to assure finished products will be produced as agreed. Normal production time is 5-8 working days from art/ sample approval. Larger volume orders and more detailed 3D engravings may incur additional production time. Discounts available for extended production times on higher volume projects.

Rush Services

See Rapid Ship guidelines for specific items that can ship in 3 working days.

Additional charges may apply to non-Rapid Ship catalog items required to ship in less than 10 working days (contact factory).

Rapid Ship Guidelines

Items designated with logo in catalog and price sheet may apply to certain sizes only.

Applies to quantities of 1-99 with standard imprints, one imprint location and one color.

Provide complete purchase order including art and complete shipping information.

Pre-approve credit is required.

Order will ship 3 days from date of receipt of PO. The paper proof must be waived.

Freight Policy

Carefully inspect your order immediately to assure there was no damage during shipment.

Foreign Shipments

All shipments outside of the United States incur a $25(G) documentation fee per location.

Contact name and phone numbers, including city and country code, must be provided for all international shipments.

All international shipments must be UPS or FedEx.

Damage Claims

Carefully inspect your order immediately to assure damage did not occur in shipment.

If damage occurs contact our customer service department immediately.

Claims are not possible if any reshipment has occurred.

Drop Shipments/Split Shipments

$6.25(G) per package, plus shipping and handling, when a hardcopy list is provided.

$5.00(G) per package, plus shipping and handling, when a detailed list of items and ship to information are provided on a disk or by email in an approved Excel format.

Freight Claims

Freight Claims must be initiated by the recipient.

Goods are shipped at buyer’s risk, with title passing to recipient at FOB point.

Eighth Floor is unable to guarantee on-time delivery or the safety of goods once turned over to a recognized carrier.

All claims must be made by the recipient against the appropriate carrier within 15 working days.

In every instance, it is essential that all original shipping cartons, packing materials, and damaged product(s) be retained by recipient until claim is settled.

Claims are not possible if any reshipment has occurred

Online Services

Website Information (www.va-ac.com)

Confidential area access is password-protected.

Browse and search entire catalog.

Complete unlimited 24-hour access.

Check and track your job/order status.

Complete 24-hour Shipment Tracking.

Other Services

Release Program

We have complete fulfillment capabilities to manage release programs. Please note the following program requirements:

Program duration: 1 year or special arrangements can be made with the factory.

Any remaining products will be shipped and billed at end of the year unless special arrangements have been made.

Insertion Fee

Certificate holders insertion fee $ .75(X)

Personalized box insertion fee $1.50(X)

Generic box insertion fee $.50(X)

Trademarks

Use of trademarks and copyrights are the responsibility of the customer.

The logos, designs and trademarks shown in this catalog has been reproduced as examples of the types of customizing available. They are not presented for resale and are not intended as product or brand name endorsements by or for the trademark owner.

Imprinting Methods:

Sand etch Digital

Laser etch Imprinting

Metal etch

Screenprint

Engraving

Full spectrum imprint

Satin etch

Rotary engraving

Digital Color

Visions/Awardcraft reserves the right to imprint in other methods if deemed necessary.

Guarantee

We will gladly replace any reasonable defects in an Visions/ Awardcraft award. Variations of size, color, and/or pattern are characteristic of art quality in handmade awards and are not considered defects. Please note that small bubbles, chill marks, and other variations are inherent in crystal and glass and do not constitute product defects. Surface variation, grain, texture, veining and surface cracking are natural occurrences in natural materials and may affect your copy; however, as they cannot be avoided when using natural materials, no replacement will be provided for these occurrences.