Grahame Bevan

started a topic
10 months ago

Problem with definition updates.

Hi. I have 130 endpoints on Vipre Cloud. over 90 of them have outdated definitions. The problem seems to have started about a week ago before which date the definition files were updating properly. Nothing has changed locally, no firewall changes either on the endpoints or the perimeter.

Clicking the "update now" option on the endpoints reports a network error.

Is anyone else seeing this behaviour or have any suggestions?

Thanks.

1 person has this question

J

Jonathan Hozeska

said
6 months ago

Same scenario here. What was the fix?

G

Grahame Bevan

said
6 months ago

Hi Jonathan. Sorry for the late reply, I've been out of the office for a week. Basically, we had to bypass our firewall with a couple of routers for all traffic to and from the Vipre update servers. A few weeks later there was a firmware upgrade to our firewall (a Meraki MX84) which fixed the issue and we were able to remove the routers and rules to reinstate the original configuration. A very odd problem specific to the Meraki MX routers it would seem. In the unlikely event you also have Meraki at your perimeter, I'd recommend upgrading the firmware and re-testing.