A perfect option for families travelling to Disney and other area attractions, the Westgate Vacation Villas Resort offers spacious, fully-furnished villas and ideal family-friendly amenities, including:

14 Outdoor Heated Pools

14 Hot Tubs

Childrens Wading Pool

Playground

Game Room

Fitness Center

The Westgate Vacation Villas Resort welcomes you home when you stay in one of the fully furnished villas just minutes from all the excitement in Orlando. The Westgate Vacation Villas Resort is such an exciting place to stay while being only minutes from Walt Disney World and other Orlando area attractions.

The Westgate Vacation Villas Resort welcomes you home when you stay in one of the fully furnished villas just minutes from all the excitement in Orlando. The Westgate Vacation Villas Resort is such an exciting place to stay while being only minutes from Walt Disney World and other Orlando area attractions. This resort offers so many amenities that everyone will find something they love to do, like swimming in one of the 14 outdoor heated pools, quietly fishing in the lake, or elating your palate at the Sid`s Bistro.

These gracefully decorated villas are just what you need to enjoy your vacation. Choose a Studio, 1-Bedroom or 2-Bedroom Villa. At Westgate Vacation Villas Resort you will surely have a memorable vacation getaway with amenities that will make your stay exceptional.

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Westgate Vacation Villas Resort & SpaMy Trip

Tracy Williams
from Darby, Pa

Verified Traveler

Submitted on 04-19-2016

Would Return or Recommend: Yes

This has been one of my best stay in Orlando. Everyone was friendly and nice. My room had a few problems but they were right on it. They drive u to your room in a golf cart and show u around. Everything was right on property and no need to leave. Disney was almost around the corner. There are no perfect resorts but this one is close to it. I give 5 stars.

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Westgate Vacation Villas Resort & SpaI Love Westgate

Tanisha Bankston
from Kissimmee , Fl

Verified Traveler

Submitted on 02-22-2016

Would Return or Recommend: Yes

Absolutely wonderful. Excellent customer service. Clean spacious condos. Plenty to do on property. Disney is only a few miles away

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Westgate Vacation Villas Resort & SpaMy Trip To Florida

Geraldine
from Concord, North Carolina

Verified Traveler

Submitted on 01-22-2016

Would Return or Recommend: No

My experience as a whole was not satisfying. When we arrived they had my daughter and I on opposite sides of the huge community. They did fix that by putting in a lock off unit. Than there was other people connect to this lock off that was very noisy. Pulling on doors and loud. Made me very uncomfortable. When we arrived they also immediately rush us over to make an appointment for a timeshare presentation. Very pushy with this my daughter said maybe. The asked her for twenty dollars. If we didn...
My experience as a whole was not satisfying. When we arrived they had my daughter and I on opposite sides of the huge community. They did fix that by putting in a lock off unit. Than there was other people connect to this lock off that was very noisy. Pulling on doors and loud. Made me very uncomfortable. When we arrived they also immediately rush us over to make an appointment for a timeshare presentation. Very pushy with this my daughter said maybe. The asked her for twenty dollars. If we didn't come they would return the money. Well we were in the parks and decide not to go to presentation. We received nothing from them but some cookies. When my daughter checked out nobody knew how to return the 20.00 or where it was. We had the receipt. So the twenty dollars was never returned to her. This place is nice looking but the service is not good. I don't think I will be returning here. Staff was friendly but there is a language barrier with a lot of the workers.
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Westgate Vacation Villas Resort & SpaMarginal - at best - experience

Richard-in-FL
from Amelia Island, Florida

Submitted on 02-06-2016

My wife, our two daughters (4 & 6) and I spent Memorial Day weekend here via a somewhat discounted special offer. I'm going to break my review down into sub-categories for the room, property/amenities, staff, other guests, and, the time share angle...
The room - a one bedroom with a sleeper sofa - was generally nice, but not without flaws. The room was well equipped, albeit with marginal quality features. The coffee maker was dirty and my wife wouldn't use it ($8 Starbucks each morning as the ...
My wife, our two daughters (4 & 6) and I spent Memorial Day weekend here via a somewhat discounted special offer. I'm going to break my review down into sub-categories for the room, property/amenities, staff, other guests, and, the time share angle...
The room - a one bedroom with a sleeper sofa - was generally nice, but not without flaws. The room was well equipped, albeit with marginal quality features. The coffee maker was dirty and my wife wouldn't use it ($8 Starbucks each morning as the alternate). The fitted sheets for both the king size bed and the double sleeper sofa were undersized - i.e. someone tried to put a queen fitted on a king, and a single fitted on a double. We were assured those issues would be promptly resolved, but they never were (not even in 3 days). The shower was grossly undersized, but had two shower heads?
There are many amenities throughout the property - at least a dozen pools, a water park, a theater, miniature golf, peddle boats, tennis courts, etc. The hours for these amenities are limited and inconsistent and confusing - what you're told at check in isn't consistent with the actual operations; examples - were were told by two different staff members that the peddle boats were available until 7 pm, only to learn (at about 6:15) that 6 pm was the cutoff. Same for miniature golf - when we were told to get off the course around 6:20 (our alternate to the boat). One staff member at one of the amenities areas said the front desk and sales people are always "selling" stuff they don't actually have, and gave examples of guests expecting jet skis and fishing equipment - because the we're told it would be there for them. The (free) theatre was a really negative experience - people continually came in, held the doors open looking for seats, talked loud, and were generally obnoxious throughout the movie.
Many of the amenities cost extra to use (even beyond the daily "resort fee" you're charged). Unless you're an "owner" (the time share angle). For example, the water park cost $20 a day, per person - so $80 for one day for my family of four. It's one of two pool areas with (overpriced) food - $50 for 3 sandwiches. It was so grossly overcrowded we couldn't enjoy ourselves - the girls and I couldn't get a spot in the pool big enough for me to stretch out, let alone swim, and the only seat my wife would find was literally hundreds of feet from the little spot in the pool the girls and I were able to find for ourselves. We had a similar (crowd) experience the next day at the other pool with food, and wound up relocating to a remote pool with no amenities other than a bathroom.
The staff is very inconsistent. Most are English as a second language, without much effort to assimilate, so a barrier exists that makes communication challenging more often than not. Once, I thought a staff member was saying (yelling?) to me "Jew singing," which, after a few repeats and work on his enunciation, became "Did you sign in?" Some appeared to care, others clearly didn't.
Other guests were really interesting. No, scratch that. The MAJORITY of the other guests were not people that I want to spend time with. Rude, nasty (as in hygiene and public actions), loud, trashy, thuggish. I suspect the crowd was a response to a 3 day/2 night special offered for $99 with a time share sales presentation - the sole criteria being $40k annual household income to qualify.
My wife got suckered into the 60 minute time share presentation in exchange for an "owners card" and some other discounts. One, the 60 minute presentation took two and a half hours. Two, the "owners card" didn't actually garner any discounts or admissions - it was merely intended to show what it COULD BE like IF we were "owners." Before the presentation I looked up resales online and found 2BR units ranging from $200 to $4,000 (the $4k unit noted to be "all paid up and current, with two weeks banked"). We were offered a "new" unit for $18k plus $1k/year for "HOA and taxes." We (of course) said no way, so we were then offered a "resale, just for what's left owing on it" at $11k (plus thr same $1k/year in fees). Finally, we were offered a week for $1,200. They really didn't like our honesty when we said "these aren't our kind of people."
Would I go back? Probably not. Maybe - MAYBE - if it was cheap enough, there was no time share pitch, AND - most important - it was not high season and that crowd wasn't there.
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Westgate Vacation Villas Resort & SpaMissing Some Attention to Detail

Mandie W
from

Submitted on 03-06-2016

My family and I visited here 5-28 to 06-4 (yes this is our last night here). Although the complex is HUGE, there are some things we found lacking. If you would like to have WiFi in your room it is $40 for a week. Since we were in a 1 bedroom condo it was only for 1 device!! The jet spa although nice to have, had very very dirty jets. There was black gunk (for lack of better words) that came out every time it was on. We stopped after the 2nd time. The key cards are very finicky. They can't be ne...
My family and I visited here 5-28 to 06-4 (yes this is our last night here). Although the complex is HUGE, there are some things we found lacking. If you would like to have WiFi in your room it is $40 for a week. Since we were in a 1 bedroom condo it was only for 1 device!! The jet spa although nice to have, had very very dirty jets. There was black gunk (for lack of better words) that came out every time it was on. We stopped after the 2nd time. The key cards are very finicky. They can't be near a phone, in the sun, credit cards, or each other without deactivating. We had to go to "town hall" twice to have them reprogrammed. The cable TV was also lacking. They promote that there is cable however for us only 3 channels actually came in. We ended up buying several dvd's for the dvd player. All in all our trip was fine. The on site water park is great!! Clean, more than enough room and things to do. The Swan paddle boats are also a nice time. The employee manning the station let us feed the fish upon our returning the boat. The kids really enjoyed that!!
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Westgate Vacation Villas Resort & SpaUp and downs

Cedric S
from Memphis, Tennessee

Submitted on 03-06-2016

I will say that the property is awesome. Our room was well equipped and everything worked properly. The property has many amenities however the are prices. They little grocery store was way over priced, I payed 5 dollars for a thing of $2 hotdogs. The onsite restaurant is average and also pricey. The water park is nice but cost a extra $20.
Now let's get to the really bad part....check in was painful and took 30 mins . The guy that checked us in was extremely rude and unprofessional, he was ve...
I will say that the property is awesome. Our room was well equipped and everything worked properly. The property has many amenities however the are prices. They little grocery store was way over priced, I payed 5 dollars for a thing of $2 hotdogs. The onsite restaurant is average and also pricey. The water park is nice but cost a extra $20.
Now let's get to the really bad part....check in was painful and took 30 mins . The guy that checked us in was extremely rude and unprofessional, he was very sarcastic as well. And being that we went on a time share presentation we had to endure 2 hours of high pressure sales. However being that I had nothing planned I just used those 2 hours to irritate the last that was trying to sell us the timeshare!
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Westgate Vacation Villas Resort & SpaA piece of Heaven so close to everything

mrswolverine
from alabama

Submitted on 04-06-2016

Went for a week, May 22-29. Absolutely paradise. A great home away from home. The room was stock with everything you think you would need on a vacation. The extra linens are kept outside on carts on your floor. Pool are was nice. They also had a water park that you paid extra for unless your owners. I loved sitting on the porch at night with the enclosed in porch. Workers were extremely friendly. Will definitely be returning. Thank you Westgate for a awesome, relaxing week.

Westgate Vacation Villas Resort & SpaFamily Vacation!

bslussxo
from Savannah, Georgia

Submitted on 09-06-2016

Absolutely love this resort! The rooms are incredibly nice!! the pools are easy to access. The customer service was great. We had a little bit of a confusion at the beginning and the staff got it worked out immediately and made sure we were happy.

I was visiting Florida for business, but decided to take the family with me to also make it a vacation of sorts. The beds were comfortable and the full kitchen was nice. The property itself was very nice and clean, but we kept having problems with the elevators in our building not working. 3 days out of 5 the elevator stopped working for part of the day. Other than that, everyone enjoyed themselves. At check-in they asked if we wanted to tour the property since we were not there on a promot...
I was visiting Florida for business, but decided to take the family with me to also make it a vacation of sorts. The beds were comfortable and the full kitchen was nice. The property itself was very nice and clean, but we kept having problems with the elevators in our building not working. 3 days out of 5 the elevator stopped working for part of the day. Other than that, everyone enjoyed themselves. At check-in they asked if we wanted to tour the property since we were not there on a promotion. We said no and they never asked again. I really appreciated that. I'm giving Service a 3 only because of the elevators.
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Westgate Vacation Villas Resort & SpaROACHES

Muckelroy
from Houston, Texas

Submitted on 20-07-2016

July 14, 2016
I was so excited to bring my family to the resort. I arrived after 5PM, a time I preregister for after several emails promptings. I waited in the long and slow check-in line, and after 45 minutes, the manager took another 20 minutes to tell me that my room was not ready. We were given a $50.00 voucher to on property. Over 1.5 hours passed, so I went back to check on my room. They lied and told me that someone tried to call me.
This practically sucked up my touring the proper...
July 14, 2016
I was so excited to bring my family to the resort. I arrived after 5PM, a time I preregister for after several emails promptings. I waited in the long and slow check-in line, and after 45 minutes, the manager took another 20 minutes to tell me that my room was not ready. We were given a $50.00 voucher to on property. Over 1.5 hours passed, so I went back to check on my room. They lied and told me that someone tried to call me.
This practically sucked up my touring the property time. We went to Walmart, and after getting back, I found a small roach in the kitchen closet...then two more that night. I was so ashamed that I had planned this hotel for my family. I called the front desk, and they sent someone with a bottle of spray; it was odorless. I told him this can't be the first call about roaches. The bottle he had wouldn't spray, but all the other bottles were gone when he went to get a new one. I was praying all night that they didn't crawl on my family. My daughter has asthma, so I was afraid they would trigger it.
We didn't have time to enjoy any of the property, because we were visiting Disney parks. I must say people seem to be enjoying the property.
We slept comfortable, but in the back of my mind I was praying that I would never see another roach. July 18, 2016, here she comes, the pregnant roach. I killed her, and of course I saw two additional babies in the same bathroom. I could bring myself to cook breakfast knowing baby roaches were in there.
Monday was my timeshare presentation day. It started right after 8:05AM, and it ended close to 10:30ishAM. After making it nice a simple; we were not interested.
If it had not been for the roaches, I could have been really happy. I believe someone came to spray on July 16, 2016, but it must have drawn them out as it always does.
Just be warned that they have roaches, and when I told the front desk lady, she didn't comment or change facial expressions. This is a common problem.
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Westgate Vacation Villas Resort & SpaEconomical and practical

Lydia G
from

Submitted on 22-07-2016

This resort offers a lot of features for families who need to stretch their budget over multiple days. We stayed one night in the 5900 building in a room with two double beds. After staying a previous night in a resort suite, we were underwhelmed by the quality of overall experience at Westgate even though the room had all the basics. The size of the room reminded me of Disney's Art of Animation Ariel rooms, with not much room for moving around and/or storing luggage and groceries in the actual ...
This resort offers a lot of features for families who need to stretch their budget over multiple days. We stayed one night in the 5900 building in a room with two double beds. After staying a previous night in a resort suite, we were underwhelmed by the quality of overall experience at Westgate even though the room had all the basics. The size of the room reminded me of Disney's Art of Animation Ariel rooms, with not much room for moving around and/or storing luggage and groceries in the actual room. The bathroom was a decent size but bare bones in regard to toiletries - hand soap only. As my husband put it, this is "want to be nice" but there are much better resorts in Orlando that pay closer attention to details, with more space and in-suite amenities. We did enjoy the arcade and Draft's Sports Bar for dinner - the service and food were good. I doubt that we will stay here again, but it is a good option for those on a budget who know they will be out of the room for most of the time during the day.
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Extremely disappointed. I chose the hotel because of the water park for kids . At check in they told me its for $25 each = $100 for my family each day!!!! Very deceiving advertisement and photos of property which you can't access for free !
very pushy staff to attend breakfast to get discount and other bogus stuff.
I live here in Orlando and wanted to come more often for my kids fun vacations.
That's my first and last time here and will make sure to advise all my family ad friends to book any...
Extremely disappointed. I chose the hotel because of the water park for kids . At check in they told me its for $25 each = $100 for my family each day!!!! Very deceiving advertisement and photos of property which you can't access for free !
very pushy staff to attend breakfast to get discount and other bogus stuff.
I live here in Orlando and wanted to come more often for my kids fun vacations.
That's my first and last time here and will make sure to advise all my family ad friends to book anywhere else where there is still some honesty and humanity .
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Westgate Vacation Villas Resort & SpaFamily Vacation

395carinaw
from Oxon Hill, Maryland

Submitted on 25-07-2016

The Westgate a Town Center was great the upgrades and the water park were very fun. They have so many activities on the resort on a daily basis to keep you busy for the adults and the kids. The staff is helpful and friendly and the stores and restaurants on the resort are convenient. The plus is the short drive to Disney,Sea World,and Universal Studios.

Westgate Vacation Villas Resort & SpaGreat fun activities for all ages. I took my family several times and we had a memorable vacations

AnthonyTChadee
from Port of Spain, Trinidad

Submitted on 26-07-2016

Everything is tops. You need to experience it. Email me at chadee@theiet.org and I can send further info. There is an in door cinema, water park and several pools with tennis courts and kids play area. The rooms are modern with all amenities like your home.

Westgate Vacation Villas Resort & SpaGreat Trip!

Hoop5
from Columbus, Ohio

Submitted on 05-08-2016

Our family of 18 stayed in a four bedroom Villa. Our rooms were spacious and clean. Ther amenities in each area made staying there for a week easy. From every dish, towel and painting made it very much like home.
My only suggestion for future guest is to skip the market on grounds. The food is very expensive. Drive or get a ride to Walmart.

Westgate Vacation Villas Resort & SpaFamily vacation gone BAD!

deborah s
from BRANDON

Submitted on 10-08-2016

We checked in August 3rd and left on the 7th.
My husband and I are owners at Westgate Lakes. This time we stayed at Towne Center. Let me start off at the keys. The keys more often than not don't work. This was my experience this time and the time we stayed at the Lakes. We've also stayed at the Villas. When I spoke with the front desk I was told you can't put the key next to your cell phone, or other keys or coins. People put their keys in their wallets or pocket books so the chance of ru...
We checked in August 3rd and left on the 7th.
My husband and I are owners at Westgate Lakes. This time we stayed at Towne Center. Let me start off at the keys. The keys more often than not don't work. This was my experience this time and the time we stayed at the Lakes. We've also stayed at the Villas. When I spoke with the front desk I was told you can't put the key next to your cell phone, or other keys or coins. People put their keys in their wallets or pocket books so the chance of running into a key or coin or cell is pretty high. I travel a lot for work and don't run into this issue, only at Westgate does this happen. Each stay has proven that the place is deteriorating. We got to the room and at first glance everything looked ok. It was room 53241 or 5324A depending on who you spoke with. It was late so we went to bed shortly upon checkin. The next morning we got up and tried to prepare breakfast before we headed to the Hollywood studios. The roaches were everywhere. They were crawling out of the cupboards, draws,stove, coffee maker, bathroom. I can only imagine we probably had them crawling over us at night. We were traveling with 5 kids and 2 kids and 1 adult are allergic. I immediately called the front desk and was told they would send an exterminator over. They expected that we would stay in the room while it was fumigated. The exterminator came and immediately got on the phone with the desk and told them to move us. We were then told to pack up and they'd call us back with our new room. We waited a while and I called back for an update, they had none but told us to go to the park and they'd let us know when the room was ready. We had already purchased our tickets so we left. I got a call when I was at the park around 4pm and said the room was ready, stop by the front desk for the new keys. I got to the front desk and no one had any idea what I was talking about. As I was trying to explain the situation to the person, I witnessed many other people come up and complain about many other issues. Very furious visitors. They finally spoke with the right person and I got my keys. Got the to room and no surprise there was a problem. Three out of the 4 keys did not work. The forth key worked but, somehow the security latch on the inside of the door was on, so we couldn't get into the new room. Its 6pm, we've been at the park, we have 5 kids under 10 years old, they're tired and now I'm being told they don't know when they'll be able to get someone to assist us. I asked to speak with a manager and was then told the manager is on his way. He finally shows up (did I mention it was also raining!), he showed up and didn't understand English. He did not come with any tools to help open the door. So he left, didn't tell us where he was going or when he'd be back. He eventually came back and after about 20 minutes he was able to open the door. This room was cleaner. BUT ... of the 4 burners on the stove, only one worked, and there was only 1 pot so cooking was a challenge. We did see roaches, not nearly as much but there were no more rooms to more to. The AC unit was just outside our now 1st floor room, and it could be heard 3 rooms away. The sliding glass door to the patio could not be opened without 2 people pulling on it. For the next three nights maid service showed up once, and made one bed. The other beds were unmade, no fresh towels, no one swept or vacuumed. Again I own at Westgate, but I'll be the first to admit this was the worst mistake I've made. What they sell is not what you get. They are quick to list out the many privileges you get as an owner, but it's never written down, and by the time you walk out of there you can no longer find someone to help you again. I would not recommend anyone staying here or buying here. They sell the new apartments and are quick to show you just that, but once they sell them, you're on your own. The place is not being taken care off, the staff (many we tried to deal with don't speak English. Housekeeping is n where to be found. The place needs a lot of help. I am an owner and I don't want to staythere again.
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Staying here for 2 weeks after a 2 week trip to Aruba ... 28 days away from our NJ home, but enjoying Westgate Town Center every bit as much Aruba Surf Club and Ocean Club!
These resorts have much more activities on site for a family to do. Mini golf, tennis, paddle boats, bike riding, water park, a dozen or so swimming pools, indoor cinema, game room, etc. Just not a place to sleep while you head out to WDW for a week with a few days in Universal and Sea World.
Enjoy making breakfast in our d...
Staying here for 2 weeks after a 2 week trip to Aruba ... 28 days away from our NJ home, but enjoying Westgate Town Center every bit as much Aruba Surf Club and Ocean Club!
These resorts have much more activities on site for a family to do. Mini golf, tennis, paddle boats, bike riding, water park, a dozen or so swimming pools, indoor cinema, game room, etc. Just not a place to sleep while you head out to WDW for a week with a few days in Universal and Sea World.
Enjoy making breakfast in our decent size kitchen and then heading down to the pool in the morning with my wife to do some sunning, hit the hot tub, read the NY Post and one of my books. This is a great way to relax and start off our day ...a lot less crowded around 9 or 10 AM.
After lunch, play some mini golf or bike ride then head to some local shops or the outdoor mall down the road. This year has been great so far with the Olympics to watch on TV what seems like 24/7. Also, can watch fireworks from Epcot every nite ... that's why we like to be on the top floor (my penthouse lol) in the newer buildings by Town Hall.
Publix is a few lights down the highway to pick up groceries ... great deli with Boar's Head meats. Plus, plenty of local places to go for dinner within a mile or two. Wild Wings, Outback, Roadhouse, Red Lobster, Giordano's, Appleby's ... as well as on premises at Drafts Sports Bar or order a NY style pizza at Cordovano Joe's in Joe's Market Place. Trust me, after spending $150-$200 per day eating out for breakfast, lunch and dinner in Aruba this is like eating on a budget lol.
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Westgate Vacation Villas Resort & SpaCustomer Service Nightmare

joho09
from Winter Haven, Florida

Submitted on 12-08-2016

My original reservation was for March 2016. Due to the weather during that time it was changed to August 10-12, 2016. I called on 8/6/16 to downgrade from a 2 br to a 1br deluxe. The Customer Service Rep (CSR for this review) said it was done and that my deposit was transferred to this new reservation. Great!!! Early morning on 8/10/16 I went to preregister and my reservation was not "available." Called in and it was discovered that my reservation was cancelled on 8/6 and they "couldn't find my ...
My original reservation was for March 2016. Due to the weather during that time it was changed to August 10-12, 2016. I called on 8/6/16 to downgrade from a 2 br to a 1br deluxe. The Customer Service Rep (CSR for this review) said it was done and that my deposit was transferred to this new reservation. Great!!! Early morning on 8/10/16 I went to preregister and my reservation was not "available." Called in and it was discovered that my reservation was cancelled on 8/6 and they "couldn't find my deposit of $261.88!! The CSR was rude and argued with me because I changed my reservation. She told me that my only option was to pay for a new reservation and that the accounting department would try and find my money. I asked to speak to her supervisor 3 times and she refused saying "i'm trying to help YOU!" She then said that her supervisor was on a call and would call me back. Keeping in mind this is the day we are to check in...No return call from the supervisor so I called back and stayed on hold for a little while. Spoke w/the supervisor and she apologized for the CSR behavior but offered no incentives (not that one was needed) because of their error. we arrived at the property and my the "welcome person" didn't have my name on the check in list for today. He told me to go to the front desk. Front Desk found my reservation and said that my total was over $300. I explained what happened and after "researching" she found it. I asked if we could get a discounted or free waterpark admission for my troubles on the phone and in person and she said that she couldn't authorize and that I need to find a supervisor. She didn't offer to find one or help me look for one. Then i mentioned that I received an email just this morning for 3rd night free and could she speak with someone about the email and authorizing it. She said "you need to call corporate." Since we were there celebrating my son's 7th birthday, I didn't bother with following up for the rest of the day so that we could enjoy his birthday. 8/11 - I call the corporate reservation number to inquire about the 3rd night free. The first CSR says that the email is for previews only and that I cannot use it. I read the email, terms and conditions to him and he said "well, that's not true." so I hung up. 1230pm - I called back speaking w/ KM who said that she only knew that promotion to be valid in Las Vegas and to send her the email for review and she will forward to her supervisor. KM gave me her email and I sent it to her. She said that she would have her supervisor review and call me back (or she would). Approx 4pm - after no call back from KM or her supervisor I called again speaking w/another CSR who was really nice and tried to get a supervisor and KM but the supervisor was on a call and KM was not at her desk to access her email. this CSR said that a supervisor would call me back in an hour and his name is Alex. Approx 9pm - still no return call from Alex. I called back speaking w/Jonathan who was quite rude, rushing, and implied that he didn't have time to talk/deal with my concern. Jonathan stated that Alex reviewed the call (per the notes in the systeman) and that I didn't mention the promotion and the charges are correct and there is no further follow up. Jonathan stated that Alex was on another lengthy call and that he needed to take his other calls. there has been no other follow up. we checked out this monring knowing that we would never return to a westgate property due to the horrible customer service staff, lack of compassion, and lack of willingness to make the customer happy.
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Westgate Vacation Villas Resort & SpaBeautiful resort!

Elizabeth S
from

Submitted on 13-08-2016

I'm an owner and I absolutely love coming here! The room is beautiful with granite countertops and everything you need in the kitchen like plates and glasses. Everything is included which I love because no one likes extra fees. The waterpark is great for kids! The staff is so polite and accommodating. I will be coming back. We had the perfect vacation!

Westgate Vacation Villas Resort & SpaOk resort...

Christine J
from Florida

Submitted on 13-08-2016

Our family of 4 stayed at this resort for 3 nights. Check-in took over an hour. We were in an older 1BR room, with very old decor and furniture. Room was a decent size with a pull out sofa and a kitchenette. Shower water pressure was not great and the bathroom sink was slow to drain. Waterpark has extra fee (for those that do not own a timeshare), and they close at 7. Playground area was closed (unsure why). Breakfast buffet and dinner at Drafts were both good at a decent price. We did take adva...
Our family of 4 stayed at this resort for 3 nights. Check-in took over an hour. We were in an older 1BR room, with very old decor and furniture. Room was a decent size with a pull out sofa and a kitchenette. Shower water pressure was not great and the bathroom sink was slow to drain. Waterpark has extra fee (for those that do not own a timeshare), and they close at 7. Playground area was closed (unsure why). Breakfast buffet and dinner at Drafts were both good at a decent price. We did take advantage of the free shuttle to Universal, which was very convenient and on time. We had a decent stay, but will be staying at a different resort next time when in Kissimmee.
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Westgate Vacation Villas Resort & SpaNice place to come home to after a day in the Parks

Larry B
from Riyadh, Saudi Arabia

Submitted on 15-08-2016

Rooms assigned to us were two connecting rooms and overall were very good. Everything was well thought of as family vacation place where cooking utensils, fridge, washer and dryer, dishwashers, microwave oven, dining plates, wine and beer opener, coffee makers and coffees, laundry soap , dishwashing liquids were provided. Bathrooms were noted very clean with adequate supplies of toiletries and towels, comfortable beds and pillows and ample electical outlets to charge your gadgets.. As an adde...
Rooms assigned to us were two connecting rooms and overall were very good. Everything was well thought of as family vacation place where cooking utensils, fridge, washer and dryer, dishwashers, microwave oven, dining plates, wine and beer opener, coffee makers and coffees, laundry soap , dishwashing liquids were provided. Bathrooms were noted very clean with adequate supplies of toiletries and towels, comfortable beds and pillows and ample electical outlets to charge your gadgets.. As an added bonus, each room has a veranda and ours was overlooking the swimming pools.
There is ample parking space, convenience stores, coffee shops, dining restaurants and ice cream shops nearby which made our stay more convenient. Just a minute drive outside the main avenue, you will find lots of dining options Kissimee can offer you.
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This trip started off horribly due to the rudeness and misleading customer service at the front desk at the resort. After getting to my room feeling totally defeated by the unprofessionalism, lack of sleep after traveling 16 hours and total disrespect of the front desk representatives a ray of light shined down on us. We received a call from Mr. Jean Paul Daza of QA , who was checking to make sure we weren't in need of anything and very politely apologized for all that we'd been through and re...
This trip started off horribly due to the rudeness and misleading customer service at the front desk at the resort. After getting to my room feeling totally defeated by the unprofessionalism, lack of sleep after traveling 16 hours and total disrespect of the front desk representatives a ray of light shined down on us. We received a call from Mr. Jean Paul Daza of QA , who was checking to make sure we weren't in need of anything and very politely apologized for all that we'd been through and resolved all my issues in about 10 minutes. He even sent a card to our room apologizing once again. He should be hired by the resort to teach a sensitivity course to all new employees. He's a gentleman and totally professional. Thank you for making our stay worthwhile!
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I guess being an owner doesn't get you any better treatment, actually it's probably worse because they figure they've already suckered you into buying! I am very disappointed with this place and will most likely not be back to stay there again. The first room we were given had a leak from the Jacuzzi tub that maintenance blamed on housekeeping and housekeeping just vacuumed the area and said to let it dry. Well the whole floor by the bed in the master bedroom was soaked. Requested another ro...
I guess being an owner doesn't get you any better treatment, actually it's probably worse because they figure they've already suckered you into buying! I am very disappointed with this place and will most likely not be back to stay there again. The first room we were given had a leak from the Jacuzzi tub that maintenance blamed on housekeeping and housekeeping just vacuumed the area and said to let it dry. Well the whole floor by the bed in the master bedroom was soaked. Requested another room, comparable to what we had and were actually downgraded to a smaller and dirty room!! There were slats from the blinds laying on the floor and/or missing, there was some kind of lotion on the bathroom cabinets, there was no door covering the stackable washer and dryer, there were items missing from the kitchen. When we went to complain about it, we were told, "We will NOT move you again" wow...okay well, don't expect me to be happy about it. We went to the owner's breakfast and tried to talk to the representative about the issues and he tried to get us to purchase a bigger unit!! Are you freaking kidding me? I just told you that I was very unhappy and you try to sell me more? NO THANK YOU! I hate that timeshares are so hard to sell, because I would sell this one back in a heartbeat. Instead we will be trading our week in with Interval and staying at other places even though we own here.
So beware if you stay here...staff not friendly, water park not that great, not nearly enough inner tubes for the lazy river and just really for little kids.
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This facility is a Timeshare Property in which We purchased a 1 week unit to stay every year, but we deeded it back due to problems like Dirty underware,and a woman's hair piece. But my family and friends have purchased and stayed @ Westgate Town Center, The Villas, and The Towers for the pass 5-8 years and have had small problems but Nothing like what we experienced up until Now( 2016). We have stayed in several different buildings and this particular building #5000 is where we stayed. Most of...
This facility is a Timeshare Property in which We purchased a 1 week unit to stay every year, but we deeded it back due to problems like Dirty underware,and a woman's hair piece. But my family and friends have purchased and stayed @ Westgate Town Center, The Villas, and The Towers for the pass 5-8 years and have had small problems but Nothing like what we experienced up until Now( 2016). We have stayed in several different buildings and this particular building #5000 is where we stayed. Most of the units had " Old T.Vs , old fixtures, and some old Appliances mixed with fairly new items. But The Biggest Surprise is Westgate has"ROACHES". I have never experienced this Problem in the pass. After several complaints, they finally moved us.I thought Timeshare properties were obligated to fully Refurbished and "Clean"every 5 yrs. But Westgate has NOT done so. This was a Horrible experience. "BeWare"! ! ! ! !
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I can't say this resort is completely awful. It's updated enough and has tons to do for kids and families. The Waterpark was awesome....but it's only free for timeshare members which is my family. It was very crowded but there were enough chairs for the adults not swimming. I think my neices liked the Waterpark more than Disney.
Our unit was not that clean....sticky purple and red stuff on the floor. And the water smelled so bad. Couldn't even use it to brush my teeth...used water bottles like...
I can't say this resort is completely awful. It's updated enough and has tons to do for kids and families. The Waterpark was awesome....but it's only free for timeshare members which is my family. It was very crowded but there were enough chairs for the adults not swimming. I think my neices liked the Waterpark more than Disney.
Our unit was not that clean....sticky purple and red stuff on the floor. And the water smelled so bad. Couldn't even use it to brush my teeth...used water bottles like I was in a 3rd world country. The AC was like a freezer. So cold and uncomfortable. The glass sliding door was stuck and my sister in laws shower door was broken and crooked.
My in laws were forced to attend a free breakfast that sucked and a meeting for members to update their timeshare. They are so pushy and took all my family's time that day. Meeting started at 9:30 and ended at 3pm. I mean seriously? That's a whole day!!! They blamed it on broken printers or something. Westgate take so much of their owners time. I get that you have to push sales. I've attended other sale meetings at other resorts but westgate is the worst with time wasting.
I can't give it less than 3 stars because it's a nice resort with a store, restaurant, gym, future spa and nice pools. But the fact it's going downhill with cleanliness and maintenence and the pushiness of the timeshare owners meetings is getting old and frustrating to me.
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Westgate Vacation Villas Resort & SpaOwner

Tyrinda D
from Riverdale

Submitted on 05-09-2016

Awesome experience...will be back every year. Thanks Gabriel Dume your very professional and knowledgeable. Thanks for making my family feel right at home, oh, it is home, we're "Owners!" We have already made plans for another family vacation...the staff is very prompt in any situation and security of the guest is superb, love it!

Westgate Vacation Villas Resort & SpaEnjoyable stay

jdjcjp3
from Egg Harbor Township, New Jersey

Submitted on 05-09-2016

Spent a week in Florida before heading to Miami for a cruise. Because we had other travel plans, we decided to spend time at the resort and see what they had to offer. For the most part we were not disappointed. There were plenty of activities going on including a water park, arts and crafts, mini golf, bike rentals, movie theater, and other planned activities throughout the day. My only complaint is that other than the water park and the movie theater, all the activities closed at 7:00. Be...
Spent a week in Florida before heading to Miami for a cruise. Because we had other travel plans, we decided to spend time at the resort and see what they had to offer. For the most part we were not disappointed. There were plenty of activities going on including a water park, arts and crafts, mini golf, bike rentals, movie theater, and other planned activities throughout the day. My only complaint is that other than the water park and the movie theater, all the activities closed at 7:00. Being on vacation with a 13 year old and a 20 year old, having the activities department close at 7:00 just didn't work. I noticed a lot of families wanting to play mini golf or rent bikes in the evening after it started to cool down a little and couldn't because the were closed. Especially during the summer when it is light out longer, 7:00 is to early to shut down. Being a Westgate owner, I have stayed at several Westgate resorts and have found this to be true at all of them.
Parking was much better than at some other places.
When checking in, make sure you have service on your cell phone, as they will call you on your phone to let you know your room is ready. If you don't have service, they will not come looking for you. We ended up waiting an extra hour because we never got the phone call and finally went up to ask if our room was ready. Other than that check in was easy.
There is free transportation to the parks, we did not use this this time because we didn't go to the parks, but have used it in the past. It is very convenient, however make sure you are there at the designated time, both coming and going, as they will not wait for you. Coming back there often are not enough seats, so be prepared for the possibility of standing.
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Westgate Vacation Villas Resort & SpaNot first rate

Joyceann G
from Sterling, Virginia

Submitted on 08-09-2016

They need to take a page from Candlewood suites how to present their suites! Space was not a problem but slow drain in shower leaving guest standing in their dirty water? Internet was a big, Hugh, terrible, problem. How come? If I had known they only allowed one computer on line at a time, I would have cancelled my reservation! And to make matters worse the Internet was so slow I couldn't get my work completed in a timely manner. I'm really pissed about that! They said the pool was heated...nope...
They need to take a page from Candlewood suites how to present their suites! Space was not a problem but slow drain in shower leaving guest standing in their dirty water? Internet was a big, Hugh, terrible, problem. How come? If I had known they only allowed one computer on line at a time, I would have cancelled my reservation! And to make matters worse the Internet was so slow I couldn't get my work completed in a timely manner. I'm really pissed about that! They said the pool was heated...nope..working on a stopped up drain in the middle of a family function???????there's more but I'm tired of thinking about it!
I will not recommend for our family to return!
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Having a great time at the Shipwreck Island Crows Nest, with my wife and her Best Friend Dione. Bartender Amana Girassi. She is Awesome! . Super friendly, great smile am a Great pourer! !!! I recommend you try the Pirate Zombie! Or, the Walk the Plank. Or, mauve the Tipsy Parrot! !! Oh heck with it. Try all of them. They are ALL great! !!.
Good Time, Good Atmosphere! Great Libations! !!
Come on out and have some fun. I highly recommend it!

Westgate Vacation Villas Resort & Spa1 Week Vacation Exchange

delsandi
from Port Orchard, Washington

Submitted on 11-09-2016

We stayed on the 4th floor of one of the towers. Unit looked clean when we arrived but we immediately noticed live roaches in the kitchen. The exterminator was at our bldg. every day but we continued to see live roaches every night climbing in the kitchen area. We never bothered to buy groceries and never felt comfortable cooking in the kitchen or using the provided dishware etc... Although we were on the 4th floor, the Pool in the center of the tower was extremely loud early in the morning...
We stayed on the 4th floor of one of the towers. Unit looked clean when we arrived but we immediately noticed live roaches in the kitchen. The exterminator was at our bldg. every day but we continued to see live roaches every night climbing in the kitchen area. We never bothered to buy groceries and never felt comfortable cooking in the kitchen or using the provided dishware etc... Although we were on the 4th floor, the Pool in the center of the tower was extremely loud early in the morning until after pool closing hours at 10:00. We had to call customer service to have them come close the pool at 10:45 when it was supposed to be closed at 10 so we could hear our TV. The glass doors in the towers must be of the cheapest quality, sound comes right thru. The sports bar was nice to have on site and served good food at reasonable prices. However they were driving us out of there by 9:30 and were closing at 10pm. Unfortunate since it was the only place on propery to really get any food or drink One other mention; during check in, you are bounced around to 3 different counters before you are actually allowed to go to your accommodation, the first one is to validate yoru registration, next they want to sell you attraction tickets, and then the big push to have you atten one of their seminairs so they can pressure sell you another time share. When we finally made a strong statement to each of the representatives they dismissed us with a poor attitude. It's unbeleiveable how hard they sell to people who already own time shares... We only stay here because we can almost always find a unit to exchange for and due to its close location to Disney. Using their shuttle isn't something we have ever used because of the reservation system and infrequent trips it provides to the parks, you have to actually book your times ahead for both directions. To End on a positive note, the rooms are spacious, the showers and bath are very nice, and parking wasn't an issue.
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Westgate Vacation Villas Resort & SpaAwesome hospitality!!!!

Carl M
from

Submitted on 12-09-2016

I'm big on customer service and your staff is great
Especially IBRAHIM ARIF .. He Went beyond his way to help me get situated when I arrived and was extremely helpful
I will be back here next time in FL.

Oct 2015, reserved 2 - 3 bedroom lock offs. Requested if possible next top each other. After the first of the year, I called the front deck at Westgate to make sure that everything was all set with the 2 reservations. I was told that the request were still in the system and to call backup two weeks out to verify requests. Aug 12, I called Westgate front deal. They said they would do their best. Aug 26 my family and I arrive around 6:30pm. Our rooms were 1st and 6th floors. Needless to say I was ...
Oct 2015, reserved 2 - 3 bedroom lock offs. Requested if possible next top each other. After the first of the year, I called the front deck at Westgate to make sure that everything was all set with the 2 reservations. I was told that the request were still in the system and to call backup two weeks out to verify requests. Aug 12, I called Westgate front deal. They said they would do their best. Aug 26 my family and I arrive around 6:30pm. Our rooms were 1st and 6th floors. Needless to say I was not happy. I was told first come and owners first. I told that I had requested last year these 2 lock offs. It didn't mean anything. After raising enough Xxxx, I was told to come back at 9 in the morning and they would see what they could do. My wife and I was at the front desk first thing. We were advised that they had a unit not next door but 1unit further down. That was acceptable. The only thing was the unit still needed to be cleaned. No problem. They would let me know when it was ready. And for the inconvenience that we had to go through we were given on 1 day tickets at o
The resorts water park. Thank you. We went on with our awaiting for the phone call that come yet By 4pm. I called and was told that the unit was still not ready. 7pm I called the front desk. Placed on hold at least 4 times. I went to the front desk requested to speak with the resorts Manager. I was treated that owners are priorty. Yes I understand that. And if you're not an owner. You aren't Xxxx. Oh they even asked if we wanted to attend one of their meetings. You got to be kidding. Make a longer story shorter, the unit had to be cleaned twice. The other unit had to be cleaned from all the hair on the floor from not being swept. The dryer vents had to be cleaned out after house keeping being told why the dryers weren't working. They also had to had house keeping come with the shop vac to suck up the water that was flooding our entrance. After fighting with management, they did try to fix the dropped ball. By this time I stated I would never come back there ever again. I am a silver owner with Diamond Resorts and made this booking through Interval International. The resort looked nice but don't judge this resorts by it's cover. Not owner or buyer. You are nothing. I truly did try to keep it short and left the in between details out.
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Westgate Vacation Villas Resort & SpaWedding Weekend 2016

IartaW
from Boston, Massachusetts

Submitted on 12-09-2016

Stayed here for my brother's wedding weekend in Orlando. Fell in love with the 2 bedroom unit. It had everything that we needed to feel at home except food. Went to the supermarket and it was like we were at home. Shipwreck Island was the kids favorite place to be. A little costly at $20 per day per person. The location was great. Everything that you needed was right on route 192 and even better it was 15 minutes from Disney's Magic Kingdom. I would definitely stay her again. Only downside is th...
Stayed here for my brother's wedding weekend in Orlando. Fell in love with the 2 bedroom unit. It had everything that we needed to feel at home except food. Went to the supermarket and it was like we were at home. Shipwreck Island was the kids favorite place to be. A little costly at $20 per day per person. The location was great. Everything that you needed was right on route 192 and even better it was 15 minutes from Disney's Magic Kingdom. I would definitely stay her again. Only downside is that even though I meet the income requirements I am not able to become an owner on this property because I am not married but I would have loved to purchase a property for my family.
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Westgate Vacation Villas Resort & SpaCarefree Vacation

Rhonda M
from Chattanooga, Tennessee

Submitted on 13-09-2016

I like to visit Orlando and there are many options to stay while there but I prefer Kissimme. It is minutes from everything and hosts numerous attractions that appeal to everyone 0-100! Westgate Town Center is a high end resort which includes lots of amenities free to the owners and for a small fee for other guests. Paddle boats, water activities, tennis, basketball court, lots and lots of pools, mini golf, game checkout areas, fishing, ect. The staff is great! The resort is very clean and safe....
I like to visit Orlando and there are many options to stay while there but I prefer Kissimme. It is minutes from everything and hosts numerous attractions that appeal to everyone 0-100! Westgate Town Center is a high end resort which includes lots of amenities free to the owners and for a small fee for other guests. Paddle boats, water activities, tennis, basketball court, lots and lots of pools, mini golf, game checkout areas, fishing, ect. The staff is great! The resort is very clean and safe. Fair warning: Steer clear of the PUSHY sales staff!!!!!!!
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Westgate Vacation Villas Resort & SpaSurprisingly hassle free

MyHoliday2015
from wales

Submitted on 18-09-2016

After reading several reviews,prior to travelling to WGTC , I must confess we were a little sceptibal.We purchased a timeshare taster, from a very pushy arrogant sales lady in 2015.
We vacationed at the beginning of September 2016, and were very wary of what and how we would be treated.
I must admitted on arrival we were pleasantly surprised. Check in was hassle free and very quick. Full ownership privalages were awarded immediately. Deposit held $50.
Our unit in building 5200 was immaculate,but...
After reading several reviews,prior to travelling to WGTC , I must confess we were a little sceptibal.We purchased a timeshare taster, from a very pushy arrogant sales lady in 2015.
We vacationed at the beginning of September 2016, and were very wary of what and how we would be treated.
I must admitted on arrival we were pleasantly surprised. Check in was hassle free and very quick. Full ownership privalages were awarded immediately. Deposit held $50.
Our unit in building 5200 was immaculate,but a little dated. After 3 days, we were moved( due to renovations in building 5200) , to the third floor in new building 6200. The rooms were deluxe, regularly stocked with tea,coffee,sugar,creamers,toilet/kitchen rolls,serenely spa soap,shampoo,conditioners, washing/dish washing liquids and powders.
Maid service twice a week,minor snags attended within half an hour of phone call.
Sadly we requested a move after three days, owing to a rude ignorant , vocall family occupying the adjoining unit. We were given an 8th floor room,within 10 minutes of the bell boy hearing the mayhem.
Enjoyed several immunities whilst there , and would have considered a time share, had we not ran into problems with fellow holiday makers on floor 3. I understand that this was out of WGTC hand,and they acted in the best way possible,but has put us off condos and pushed our hand backtowards a villa.
Staff were friendly,happy and clearly enjoy working at WGTC, nothing was to much for any of them.No one seemed to expect tips, and several refused , saying they were paid for the privilege of assisting us.
Lovely location and setting. Did have to spend an hour with a rep and then two others to CONFIRM that we were NOT buying a timeshare.
Experience...excellet
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This property is a great home away from home. My family visit because the two grand boys can't get enough of the amenities. Ship Wreck Island, the newest addition for entertainment is always occupied and the children and adults love it. The water slides, the lazy river they keep the children and teens occupied. There are pools, the swan boats etc and the game room, the ice cream parlor, the theatre and the bicycles keep the young people occupied.
This is so close to Disney World and Universal...
This property is a great home away from home. My family visit because the two grand boys can't get enough of the amenities. Ship Wreck Island, the newest addition for entertainment is always occupied and the children and adults love it. The water slides, the lazy river they keep the children and teens occupied. There are pools, the swan boats etc and the game room, the ice cream parlor, the theatre and the bicycles keep the young people occupied.
This is so close to Disney World and Universal that you can take the bus.
Staying at this property, give you so many advantages and better prices for the sites around.
Instead of staying at a 'hotel' room, try Westgate, you would not regret it whether you become an owner or not. Try it!
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Westgate Vacation Villas Resort & Spagoing back!

debbinurse
from Sitka, Alaska

Submitted on 23-09-2016

My family injoyed this resort so much we are going back again this year! beautiful facility, something great for everyone. you do not get a hotel feel in this facility, Its like moving into your own home. thank you westgate town center for having such a BEAUTIFUL facility!

Fun & relaxing even for adults! Amanda Grassi made this visit extra special! Great bartender, great personality! Thanks Amanda for making our vacation a little more special. You're an asset to your organization. We'll be back (lol)!

Westgate Vacation Villas Resort & SpaGreat trip from start to finish.

l0uanne99
from Atwater, Ohio

Submitted on 24-09-2016

We had a great experience from checking in with Wanda Ruiz to checking out. Wanda started our vacation off by being so friendly and helpful. Our room was great and all the amenities from a great room, to the water park, to the bar pools. We had a really relaxing vacation. You could do as much as they had to offer or just lounge at the great pools or water park.

Please beware of this hotel and all their properties. No one is on the same page as far as customer service is concerned in regards to cancellation policies. I wanted to cancel a reservation based on horrific reviews for the villas and was told my reservation was non refundable. They said they would move me to the town center portion of the hotel and tell me well if it's available you can stay here but pay the difference. Excuse me? I switched because it was the same rate anyways and yet more ho...
Please beware of this hotel and all their properties. No one is on the same page as far as customer service is concerned in regards to cancellation policies. I wanted to cancel a reservation based on horrific reviews for the villas and was told my reservation was non refundable. They said they would move me to the town center portion of the hotel and tell me well if it's available you can stay here but pay the difference. Excuse me? I switched because it was the same rate anyways and yet more horrific reviews after speaking with them. I spoke to the hotel reservation manager directly at the property because the supervisors at corporate were basically done with me and he tells me yes you have 72 hours prior to cancel. I told him the girl at the reservations office (via corporate number) told me he was lying. All of a sudden he contacts the corporate office with my situation and they're like oh no no it's non refundable. They decided to put notes on my reservation after making the switch for me even though my paper work via email states clear as day my reservation policy (72 hours prior) Reservation representatives refused to patch me through to a supervisor again and that was twice so basically I'm now going to be out my money if I don't stay because they have terrible cleanliness and customer service. My paper work clearly states my cancellation policy as well as what the property manager told me. They all decide to go behind guests backs and update notes basically saying oh well now this is the cancellation policy and that my paper work via email is basically void because I need to log in and read the correct cancellation terms!! I wanted something via email stating what the correct terms were suppose to be and they said well not even the owner of the company can help you! Umm I'm not trying to be dramatic but fix your cleanliness and customer service then maybe your star rating will increase. I've never experienced such nonsense when booking a reservation. This hotel and it's company need to get on the same page and provide guests with proper customer service. Oh and by the way the customer service rep said they are renovating currently and don't disclose this via the website. I've wasted my morning dealing with this. They should he ashamed. TERRIBLE!!!!
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Westgate Vacation Villas Resort & SpaFAMILY VACA

Carnette L
from Bowie, Maryland

Submitted on 28-09-2016

Had wonderful accommodations and activities. New water park had great sections and activities for adults as well as children. Registration took much less time than in the past due to the process that had been implemented.

Westgate Vacation Villas Resort & SpaWeekend get away

Janna J
from

Submitted on 02-10-2016

Came here for a weekend getaway for my husband's birthday. Very nice place, comfortable beds, beautiful big bath tubs with jets, spacious rooms. Nice pools and restaurants and lots of other fun activities on the property! Really enjoyed our stay.

Westgate Vacation Villas Resort & SpaDaniel Negron

Gilines3
from

Submitted on 03-10-2016

We want to thanks this gentleman for helping my family when we need it, excelent customer service. The new water park amazing. Excellent villas, the amenities wonderfull for the whole family.All the employees in overrall excellent, our best vacations.

Westgate Vacation Villas Resort & SpaSad owner

David B
from

Submitted on 05-10-2016

Will start by saying, this is my personal opinion, hope your stay is better than ours. This place is beautiful and we had a very great time, vacation wise. Hurricane Matthew is causing evacuations and were leaving early. No one has said anything at Westgate about leaving, but the storm is causing a lot of closures, a few that we had intended to do/see. We are also leaving because some of the staff and all maintenance are horrible here. Like I said, this resort is beautiful, but since we got here...
Will start by saying, this is my personal opinion, hope your stay is better than ours. This place is beautiful and we had a very great time, vacation wise. Hurricane Matthew is causing evacuations and were leaving early. No one has said anything at Westgate about leaving, but the storm is causing a lot of closures, a few that we had intended to do/see. We are also leaving because some of the staff and all maintenance are horrible here. Like I said, this resort is beautiful, but since we got here, we have had ants, dishwasher leaking, washer not working, dryer makes noise, and closet door broken. We took pictures when we arrived, but they're only solution to fixing our issues, was to sell us an upgraded room for 6000.00. We own the "deed" as it is payed for. Our maintenance dues are also paid, but our room was a wreck. I was told that I was disrupting they're business by trying to find someone to handle these issues. All we want now, is to sell our room and get completely away from here. We love the idea of a timeshare, but this is not "our" idea of one. I suppose we should've researched before getting sucked into this. We had never owned one of these before, and will never own another one. Now after having issues like this, we find out, that our 30,000 room that we own a deed to, is not worth wiping your butt on. We have been searching online, and see the same floor plan that we have for 2500.00. People like us that bought into this, are now selling theirs for whatever they can get, just to get rid of it because of similar issues like ours. We are very displeased, and hope no body else has to endure what we've had to.
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Westgate Vacation Villas Resort & SpaVacation

Greg G
from

Submitted on 08-10-2016

Beautiful place to stay but the customer service leaves a little to be desired. We left our room and they had people pressure washing the outside with bleach with no signs or warnings so we took a bleach bath, it ruined our clothes and my brand new hat. We filed a complaint and they waited until we checked out to even respond and that was only after several phone calls trying to get a response. In my opinion all they're worried about is getting your money!!! They offer you "free" stuff if you co...
Beautiful place to stay but the customer service leaves a little to be desired. We left our room and they had people pressure washing the outside with bleach with no signs or warnings so we took a bleach bath, it ruined our clothes and my brand new hat. We filed a complaint and they waited until we checked out to even respond and that was only after several phone calls trying to get a response. In my opinion all they're worried about is getting your money!!! They offer you "free" stuff if you come and sit through an hour presentation with free breakfast, well lets just say there wasn't any breakfast and it took about 4 hours! Don't think we will be back!!!
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We've been owners since 1998, have vacationed in many locations and always return to the Town Center. This year we celebrated our 40th wedding anniversary-the staff was wonderful! Many thanks to Hudson Jules for helping us with locating a ground floor unit to make our stay that much more convenient.

Westgate Vacation Villas Resort & SpaLess than amazing

kgfleming
from Raleigh, North Carolina

Submitted on 11-10-2016

This is a massive timeshare community which rents per night when available. We bid through Priceline and stayed 4 nights in early October. Our condo was a one bedroom facing the pool in building 5100. To be honest, this is a very nice resort, but I do have some issues with it: Pros: Some very lovely staff - we had an issue with a smoke alarm batter and maintenance arrived within 10 minutes and stayed until they located the beeping alarm - in the unit below ours. There are lovely pools all ar...
This is a massive timeshare community which rents per night when available. We bid through Priceline and stayed 4 nights in early October. Our condo was a one bedroom facing the pool in building 5100. To be honest, this is a very nice resort, but I do have some issues with it: Pros: Some very lovely staff - we had an issue with a smoke alarm batter and maintenance arrived within 10 minutes and stayed until they located the beeping alarm - in the unit below ours. There are lovely pools all around the property, and the room itself was very nice and clean. The location is great - just 10 minutes and you can be in the center of Disney. Some cons however: if you are not an owner you need to pay extra for the fitness center, the water park and other things. I'm not sure why I paid the resort fee of $12 per night then? Also, check in was a nightmare - massive building with so much going on - we were handed over to a timeshare sales person, later in our stay we got a letter under our door, and a phone call about buying. Not exactly a hard sell, but we weren't interested. We also had noise issues with the next door people and the pool music, but those were individual to us. All in all a comfortable place to stay, but I won't be back.
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Westgate Vacation Villas Resort & SpaVacation

charlieandsusangist
from Athens, Alabama

Submitted on 12-10-2016

Very nice resort.Family friendly.Many activities to do there.They have many pools,shipwreck island with water slides, paddle boats,a kids movies,put put golf.You can do a lot of things here without having to go to Disney Land.Our room was good and service was good.They have a fitness room and a spa.Places to eat at the resort.

Westgate Vacation Villas Resort & Spanice vacation

smoovg
from New Windsor, New York

Submitted on 12-10-2016

I have a time share here and i enjoyed my stay.The only problem I encountered was the hallways outside the room were extremely hot.There was no air conditioning so i could not enjoy the nice seating arrangement in the hall

Westgate Vacation Villas Resort & Spanice place ok service

Ann N
from Palm Bay, Florida

Submitted on 13-10-2016

stayed at this facility along with probably half of the people that live on the East Coast of Florida during hurricane Matthew evacuation. Facility was nice and clean, most staff were very friendly, with the occasional person that couldn't seem to get off their cell phone. All in all, the facility was very nice and comfortableâ?¦ Considering they had such a large influx of people over a short period of time. had problems with the thermostat in the room, but they sent several people in and after ...
stayed at this facility along with probably half of the people that live on the East Coast of Florida during hurricane Matthew evacuation. Facility was nice and clean, most staff were very friendly, with the occasional person that couldn't seem to get off their cell phone. All in all, the facility was very nice and comfortableâ?¦ Considering they had such a large influx of people over a short period of time. had problems with the thermostat in the room, but they sent several people in and after about four hours it was fixed.
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Westgate Vacation Villas Resort & SpaClass Act

janhA279HQ
from

Submitted on 13-10-2016

Upon check in, John Rivera and Oswaldo Jimenez made the process so smoothe and informative! They were professional and thorough! Thru the week, concierge Brandon OroPeza took care of any needs we had. It is a special joy to get to know him--incredible personality and really fits the description of "tall, dark and handsome!"

Westgate Vacation Villas Resort & SpaPool Bar

Amanda H
from

Submitted on 17-10-2016

We had so much fun with Ana Lopez at the pool bar! We had the 42oz margarita which was delicious and many others! Ana and her cook work well together like an "old married couple" ð??? #delicious #bestbartender #somuchfun

Westgate Vacation Villas Resort & SpaTheres No Place Like Home

katalac2014
from Euclid, Ohio

Submitted on 17-10-2016

I am a Owner here, LOVE LOVE LOVE this place, everyone there is pleasant and nice, you are greeted with love like family members. I own a 3 bedroom condo here and my specific building "5900" was not up to date. I was very disappointed, my porter was on the same page with me as I expressed my disappointment and the desperate need for my buildings renovations. I had family members flying inn the next day and DID NOT want them to see this ran down old out dated condo. MY Porter 'Kyle Duran" escort...
I am a Owner here, LOVE LOVE LOVE this place, everyone there is pleasant and nice, you are greeted with love like family members. I own a 3 bedroom condo here and my specific building "5900" was not up to date. I was very disappointed, my porter was on the same page with me as I expressed my disappointment and the desperate need for my buildings renovations. I had family members flying inn the next day and DID NOT want them to see this ran down old out dated condo. MY Porter 'Kyle Duran" escorted me to his manage back at the Town Center, his manager was the best, it took him a few minutes but help me resolve my unpleasant accommodations issue,, I was placed in building "6100" which was much better and modern and updated, I was told that my specific builder was undergoing a major renovation and would be ready soon, my question was for all the PROPERTY TAX that all us owners pay for building '5900" I should of never experienced this poor sight from the 1980's, this property is so nice and should be maintained and updated AT ALL TIMES..
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Westgate Vacation Villas Resort & SpaJust fine!

886SteveS
from Charlotte, North Carolina

Submitted on 18-10-2016

Admitted Marriott snob who was a bit nervous after reading the reviews. Wonderful check-in experience. We were in a unit in the 5000 building and found it super clean. If I were "looking" to criticize, I would point out a very small amount of mold was starting to appear in the shower stall, but I would imagine mold is going to pop up every now and then with constant use. The shower was not remotely "dirty."
The one bedroom villa was spacious and had a full kitchen. A large jet...
Admitted Marriott snob who was a bit nervous after reading the reviews. Wonderful check-in experience. We were in a unit in the 5000 building and found it super clean. If I were "looking" to criticize, I would point out a very small amount of mold was starting to appear in the shower stall, but I would imagine mold is going to pop up every now and then with constant use. The shower was not remotely "dirty."
The one bedroom villa was spacious and had a full kitchen. A large jet tub was in the bedroom (Marriott has removed most from its timeshares), so that's still an option for those who choose.
Admittedly, the furniture was a small notch down in quality from what we're used to at Marriott, but don't get the impression that the quality is bad. In fact, the bed was very comfortable.
Because this was a short stay, we did not participate in resort activities. The list of offerings appeared long.
Overall, the complex is a HUGE. A friend who was with me said it reminded him of "Las Vegas." It's totally fine and I would stay here again. But I wouldn't use the word "sedate" or describe it to have a "country club" atmosphere like some other properties we've visited.
Of course there are plenty of restaurants and grocery stores nearby. I would recommend driving through the Celebration neighborhood (actually a town) nearby for an interesting look at a "planned" community with various levels of housing price points, businesses, schools and restaurants.
We spent a day at Universal Studios and ended up driving our rental car because the shuttle times were not the best.
The one major disappointment was the slow internet speed. There is a daily charge. Because it was so slow, we finally just asked for it to be turned off to save some money and the Westgate associate happily removed the charge.
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Westgate Vacation Villas Resort & SpaTrue Resort Amenities

ManimalRican
from Effort, Pennsylvania

Submitted on 21-10-2016

Westgate Town Center has more amenities than most timeshares. Besides the standard pools: on site water park, movie theater (3 different movies per day, nice size gym, paddle boats, pool tables and probably a bunch of other features that I missed.
The only reason I didn't give them 5 stars is that my unit had a combination washer dryer (not the stackable type). Although the concept was interesting, the dryer was almost useless. Early on in our stay, it took three hours to dry 6 boxer briefs and...
Westgate Town Center has more amenities than most timeshares. Besides the standard pools: on site water park, movie theater (3 different movies per day, nice size gym, paddle boats, pool tables and probably a bunch of other features that I missed.
The only reason I didn't give them 5 stars is that my unit had a combination washer dryer (not the stackable type). Although the concept was interesting, the dryer was almost useless. Early on in our stay, it took three hours to dry 6 boxer briefs and 1 pair of denim shorts. Later on during our stay took the clothes that we washed in our unit over to building 5900 4th flr to use the dryers there. Met someone there that was doing the same thing for the same reason.
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Westgate Vacation Villas Resort & SpaWaiting forever for the room

rouse59
from Phoenix, Arizona

Submitted on 25-10-2016

Checked in @ 3:40pm, @ 5:45pm I had to press the man @ the desk to get my villa. We had to approve the room, because housekeeping was just finishing cleaning it. A man next to me @ the desk was having the same problem. He was telling the desk help last year when he checked in. It was 10:00pm before he was able to get in his roomâ??ï¸?
I had problems with the rooms keys all week. One time I called security to help with the keys. They never showed up, after 20 minutes of fighting with the key. I f...
Checked in @ 3:40pm, @ 5:45pm I had to press the man @ the desk to get my villa. We had to approve the room, because housekeeping was just finishing cleaning it. A man next to me @ the desk was having the same problem. He was telling the desk help last year when he checked in. It was 10:00pm before he was able to get in his roomâ??ï¸?
I had problems with the rooms keys all week. One time I called security to help with the keys. They never showed up, after 20 minutes of fighting with the key. I finally got into the room.
The sleeper coach looked as if it had not been swepted under for monthsâ??ï¸?
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Westgate Vacation Villas Resort & SpaGreat resort close to Disney

chrissylenny
from Southampton, United Kingdom

Submitted on 27-10-2016

We own timeshare at this resort and have been very pleased with the quality and comfort of the resort. We have stayed in different blocks on site and all have been of the same high quality and standards. Check-in is usually quite quick. However, we have noticed that more often now, as the management are trying to sell timeshare units, we often get guests in the apartments next to us who only stay for 2 nights and usually don't seem to care about how much noise they make and we have had severa...
We own timeshare at this resort and have been very pleased with the quality and comfort of the resort. We have stayed in different blocks on site and all have been of the same high quality and standards. Check-in is usually quite quick. However, we have noticed that more often now, as the management are trying to sell timeshare units, we often get guests in the apartments next to us who only stay for 2 nights and usually don't seem to care about how much noise they make and we have had several disturbed nights, being woken up by 'neighbours' yellow, shrieking and laughing. When we mentioned this to the staff, on one seemed particularly bothered that we had been disturbed.
The resort itself is very large, spacious and has lots of amenities. The apartments are large and comfortable, well designed and with nice decor. There are lots of pools and whichever apartment/block you stay in there is bound to be a pool nearby. If you want to go to a different pool or to use the pedalos, crazy golf or hire a bicycle, just hop on the road train and it will take you where you want to go on the site. There is also a water park on site now, which is free to owners, but others have to pay to go in. In the town hall reception there is a deli and a movie theatre showing children's films, plus somewhere were you can buy tickets for Disney, Universal, etc. There is also a small supermarket, restaurant and ice cream parlour on the site. We always enjoy our stay in Town Center, we just wish that the sales staff would consider owners a bit more and perhaps put the potential buyers in a separate block so that they do not disturb owners who are staying longer and want to relax a bit more.
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Justina Carmona, one of the front desk agents. She is so courteous, helpful, kind, respectful to her customers. She make you feel like Family, and makes you wanna keep coming back. I love her, grateful

Westgate Vacation Villas Resort & SpaMany Years a visitor

PaulLeeds2014
from Leeds, United Kingdom

Submitted on 31-10-2016

Overall the stay here was good, we had a couple of problems but they are in the process of being sorted out. Must give a mention to Manuel Gonzalez on Reception he was great a finding us a lovely apartment for the first week. Also make sure you pay a visit to Drafts Westgates bar friendly service and great food. Sophia Carston looked after us fabulously well all fortnight.

Westgate Vacation Villas Resort & SpaGreat place, great service

maxziler
from Weirton, West Virginia

Submitted on 01-11-2016

Jonathan N. in bell service is very friendly and helpful!
Sebastian at the front desk/check in is great! He is the best!
All of the staff has been very accommodating and helpful. We will be sure to come back soon.

Westgate Vacation Villas Resort & SpaAwesome service at Drafts

Lavlady56
from

Submitted on 03-11-2016

Jaime at Drafts bar was moving and grooving
She had total control of bar area, food and drinks were served with ease and personality.
We were impressed with the service, years past we thought that the bar service was too slow
And didn't understand why ???
Glad to have had a personable person and constantly staying on our drinks....
We were disappointed with other patrons being
Cheap and not tipping...thought it was terrible
Our glass was never empty...
Thank you Lou for having better bartender...
Jaime at Drafts bar was moving and grooving
She had total control of bar area, food and drinks were served with ease and personality.
We were impressed with the service, years past we thought that the bar service was too slow
And didn't understand why ???
Glad to have had a personable person and constantly staying on our drinks....
We were disappointed with other patrons being
Cheap and not tipping...thought it was terrible
Our glass was never empty...
Thank you Lou for having better bartenders.
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Westgate Vacation Villas Resort & Spaloved the room & location

MorningStar1900
from Oak Bluffs, Massachusetts

Submitted on 04-11-2016

We requested a newly renovated room & view over fire works and got just that. We stayed in the 6200 building. It's brand new, has lovely screened in balconies and is in a quiet area of the resort.
We spent a day in the waterpark and truly enjoyed it. (US$20 per person)
As we weren't interested in the timeshare tour, we didnt participate and cannot comment, only when it came to getting the 'deposit to hold the appointment' back we were given a bit of a runaround from front desk to OPC to the 'gi...
We requested a newly renovated room & view over fire works and got just that. We stayed in the 6200 building. It's brand new, has lovely screened in balconies and is in a quiet area of the resort.
We spent a day in the waterpark and truly enjoyed it. (US$20 per person)
As we weren't interested in the timeshare tour, we didnt participate and cannot comment, only when it came to getting the 'deposit to hold the appointment' back we were given a bit of a runaround from front desk to OPC to the 'gift room' and back to another OPC area back to the gift room. but other than that we got it back after the runaround.
We booked legoland tickets via the ticket2you counter in the lobby and it was a saving of $66 for 2ad/1ch to the website of Legoland (same day tickets).
Housekeeping staff was very kind and helpful.
If we can make it in the future we would definitely be back! Absolutely LOVED it!
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Fay was excellent during our check in. (Nov 5th ) My family experience was wonderful and she was very helpful. We love our room, beautiful clean Villa and balcony view. Thank you so much Fay you Rock....when I had to get our room key, re-swiped for entry, Wanda was awesome and very helpful. Thanks to both of these ladies and the excellent cleaning staff. Great first experience. Please keep up the great work.

Westgate Vacation Villas Resort & SpaVery disappointed!

anjenette622
from Cleveland, Ohio

Submitted on 08-11-2016

This was the worst stay in a hotel I've ever had & we've stayed at this west gate 3 times prior to this. First, our room had ants in the sink, after calling THREE TIMES we finally had someone sent to the room to spray, they informed us it would take 3 days to work (basically the length of our stay). The hot water tank broke but we were informed that it would be up and running in the morning- it wasn't. In fact, it wasn't until we complained about not having hot water that they decided to move us...
This was the worst stay in a hotel I've ever had & we've stayed at this west gate 3 times prior to this. First, our room had ants in the sink, after calling THREE TIMES we finally had someone sent to the room to spray, they informed us it would take 3 days to work (basically the length of our stay). The hot water tank broke but we were informed that it would be up and running in the morning- it wasn't. In fact, it wasn't until we complained about not having hot water that they decided to move us. We get moved to another room where we find even more bugs (pictures below). They offer to move us to another room, we only had 2 days left so we told them no. We spoke to the night shift manager about our problems, she said she would inform the morning manager and have them call us-they never did. My family ran across more problems than this, but I'm unable to explain with only 200 words. We will not be staying at another west gate, and we will definitely not be buying into the timeshare program.
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Westgate Vacation Villas Resort & SpaWow! Very Impressive Resort!

Mozzie12
from Grand Rapids, Michigan

Submitted on 08-11-2016

Second time we've stayed in this resort and would definitely return with no reservations! This resort has it all. Multiple pools, a 2-level water park, mini-golf, tennis and basketball courts, a small movie theater with comfortable leather reclining seats, restaurants, bars, a small but very extensive market, great big lobby in the main building, etc, etc.
We stayed here over Halloween weekend in a 2 bedroom condo and it is absolutely top of the line. The main bedroom had a king size very co...
Second time we've stayed in this resort and would definitely return with no reservations! This resort has it all. Multiple pools, a 2-level water park, mini-golf, tennis and basketball courts, a small movie theater with comfortable leather reclining seats, restaurants, bars, a small but very extensive market, great big lobby in the main building, etc, etc.
We stayed here over Halloween weekend in a 2 bedroom condo and it is absolutely top of the line. The main bedroom had a king size very comfortable bed, plenty of closet space, a spacious dresser and a 40'' flat screen TV in an entertainment center. It connected to a master bath with a spacious shower and a large spa tub with double sinks and plentiful counter space. Bedroom two had a queen, it's own mini kitchen and a sizable bathroom.
The main living room connected to one of the largest walk-out patio decks I've seen overlooking the pool. It featured two couches, a 50" flat screen, a coffee table and connected to a dining table that seated 8 and that connected to a kitchen that was stocked with everything you could possibly need including microwave, stove, fridge and even a dishwasher. A washer and dryer was in a separate small room as well.
All, and I mean all, things I just mentioned were new or nearly new and you simply cannot go wrong with the friendliness of everybody working in the resort! Highly recommend this resort and though most people visit Orlando for the nearby amusement parks, you really wouldn't even need to leave this property should you not want to. :)
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Westgate Vacation Villas Resort & SpaVacation

Steven R
from

Submitted on 12-11-2016

Vacation and stay was awesome, the facility was beautiful, the staff were engaging and so gracious. We look forward to staying here many more times! As owners, we think it has been one of our favorite trips to the area. Would give this resort 10 stars! We had kids of various ages and there was something for all. SPECIAL honorable mention for Jean Paul Doza at the concierge desk who was a great help during our visit.

Westgate Vacation Villas Resort & SpaWeeks vacation

Mike V
from

Submitted on 13-11-2016

All in all a good place. Check in was easy. After getting room assignments we were ushered to the side were an employee encouraged us to take a tour of the property and if we do so we would be given $50 and "owner" pricing at the end of the tour was the sales pitch for becoming an "owner". This is very standard when staying at a timeshare. Know the water park is extra. We did go to the water park and it was great for our 7 and 9 year old. Not to crowded which was nice. They offer a shuttl...
All in all a good place. Check in was easy. After getting room assignments we were ushered to the side were an employee encouraged us to take a tour of the property and if we do so we would be given $50 and "owner" pricing at the end of the tour was the sales pitch for becoming an "owner". This is very standard when staying at a timeshare. Know the water park is extra. We did go to the water park and it was great for our 7 and 9 year old. Not to crowded which was nice. They offer a shuttle to local parks though limited in my opinion. Drafts is a grill and tavern on property. Great food in my opinion with fair prices. Staff very responsive to customer needs, simply dial 12345 and there was someone willing to help on the other end. "Owners" enjoy essentially a 15% discount on everything and half off of waterpark pricing. The rooms were nice, we had a kitchen which was very helpful and we used this immensely to defray eating cost. Know there are various styles of rooms. There are many pools and hot tubes on property which anyone can use but if there are activities going on you must be an "owner" or have gone on the tour to enjoy. Decent location with many restaurants within 2 miles. Target 2 miles away etc. we would stay here again. 4 of 5 stars given limited park shuttles, requirement to become an owner or attend "tour" to enjoy many amenities or pay higher price. Appliances in room functional but low quality, no point deduction for that. Thanks Westgate for the experience.
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Westgate Vacation Villas Resort & SpaMixed reviews but in all a lovely resort

Loyallou
from Portsmouth, United Kingdom

Submitted on 16-11-2016

We had a lovely one bed apartment on arrival when we were expecting a studio apartment. We had a lovely view across the lake and mini golf course. But on day 2 there was no hot water so the resort moved everyone in the entire block as it would take a week to fix the boiler. I asked for an upgrade due to the inconvenience and they obliged and with a weeks free pass to the shipwreck pool, but we had to compromise our lovely view for a washing machine and dish washer. Which in the end was ideal...
We had a lovely one bed apartment on arrival when we were expecting a studio apartment. We had a lovely view across the lake and mini golf course. But on day 2 there was no hot water so the resort moved everyone in the entire block as it would take a week to fix the boiler. I asked for an upgrade due to the inconvenience and they obliged and with a weeks free pass to the shipwreck pool, but we had to compromise our lovely view for a washing machine and dish washer. Which in the end was ideal for not taking a lot of dirty washing home and not doing washing up after a long day out sightseeing.
We ended up with a ground floor 1 one bed apartment with a small problem of ants running from the bathroom to the lounge and back again.
Our main issue was the people staying in the apartment next door.
The apartments have all got inter connecting doors to next door apartments, presumably for larger families to be connected via the door. Our first apartment only had one inter connecting door, but in our second apartment we had two inter connecting doors either side of the apartment and each door had quite a gap underneath and the walls are thin so you can hear everything.
Anyway, as much as we appreciated the upgrade we were left very disappointed with the neighbours.
3 nights in a row they came in at 1 o'clock in the morning and were extremely loud waking us up. On the 3rd night they came in at 1 o'clock had music blaring out of their apartment, shouting, swearing and laughing very loud.
We have a 5 year old daughter who was also woken up but this noise, so in the end we had to call security twice to sort the neighbours out. The first time security knocked their door they turned their music off but were still shouting and the second time security knocked they were given a final warning.
I must say security were very good in doing their part, but the neighbours were out of control. We even smelt cannabis on their 4th late night. Whether they were kicked out in the end we don't know as we heard them moving suitcases and banging doors at 3am.
Also as we were on the ground floor the cleaning staff woke us up every morning at 7am talking and shouting to each other very loudly outside our room. That was annoying.
So bear in mind if you want peace and quiet and don't want to hear the neighbours ask for an apartment with no inter connecting doors. Otherwise you'll have to put up with sharing all your conversations with the neighbours.
I want to add though, the resort was lovely. Every day we saw the staff seeing to the grounds, the up keep of the plants, fountain, roads etc. The Shipwreck pool is really lovely, clean and on two levels. But the staff in the food and drink areas were a bit rude and moody.
The staff in the main town reception area were lovely and specifically Jonathon who drove us round for an hour to look at 3 apartments before we moved due to the broken boiler. The staff in the restaurants, Drafts and Hersheys Ice Cream were really lovely and helpful.
I would stay there again as were were 10 minutes from Disney World, but I wouldn't want to buy an apartment as a time share due to the problems we had.
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Westgate Vacation Villas Resort & Spawas a nightmare when we arrived

Sharon G
from

Submitted on 17-11-2016

didn't get what we reserved and I booked in July for our November trip.We go every year and this was the worse.The girl at counter Mendy was very nasty.She put us in a room i didn't pay for and owned.When got to room had to call to unlock the joining room.The water in shower was coming out slow.my husband said he could pee faster then that,I called up front they said it's the water pressure so nothing was done.The trim fell off the door of my son's side.they kept calling unit to try to get us to...
didn't get what we reserved and I booked in July for our November trip.We go every year and this was the worse.The girl at counter Mendy was very nasty.She put us in a room i didn't pay for and owned.When got to room had to call to unlock the joining room.The water in shower was coming out slow.my husband said he could pee faster then that,I called up front they said it's the water pressure so nothing was done.The trim fell off the door of my son's side.they kept calling unit to try to get us to purchase a bigger unit and we kept telling them no.how can you vacation when you don't get what you own and they bug you nonstop to purchase a bigger unit.we met with one guy and i told him right off the back don't try to sell me anything and he said he isn't.well that was a lie that's all he talked about.then the next day another guy said he needed to go over my account.i said again im not going to purchase anything.he said it isn't about sales.well that was a lie that's all he talked about.was suppose to meet a guy the next day to discuss all the problems we were having and how unhappy we were.was suppose to meet at 8;30 am the guy never showed up.they said he left to go to his son's school.i told them that he should of called me so i wasn't sitting there waiting.I was suppose to be on vacation.WORSE VACATION EVER.WAS SO BAD WE LEFT A DAY EARLY.Word of advice think before you purchase anything from westgate resort.they are all nice when you are buying but after you purchased and paid off your unit the niceness goes away.plus i guess housekeeping didn't clean the boiler in oven because when i went to cook it filled unit up with smoke everytime i used boiler in oven.
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Westgate Vacation Villas Resort & SpaFirst class all the way.

beharrel
from Burnaby

Submitted on 18-11-2016

Modern rooms very good and clean. Anything missing or needed is just a phone call away to housekeeping. Gardens are clean and tidy and all plants are well maintained by the gardening crews. The water park is excellent. As well as the 16 swimming pools. Swans and water fowl on the lakes as well as free boats and bicycles.

Westgate Vacation Villas Resort & SpaWorst Room Ever

Natasha G
from

Submitted on 20-11-2016

I have stayed at the Westgate Resort for the past five years during various family vacations, however this was the worst stay ever. For starters, upon arrival, the concierge was rude, and not very helpful. Then we could not get into our room for about a half hour, fortunately some security officers saw that we needed assistance and stepped in immediately. The battery to open the door needed to be replaced and the keys needed to be reset. The area smelled horribly of trash. Then the room was sup...
I have stayed at the Westgate Resort for the past five years during various family vacations, however this was the worst stay ever. For starters, upon arrival, the concierge was rude, and not very helpful. Then we could not get into our room for about a half hour, fortunately some security officers saw that we needed assistance and stepped in immediately. The battery to open the door needed to be replaced and the keys needed to be reset. The area smelled horribly of trash. Then the room was super small, in the past when I have gotten my accommodations through interval international, we always got a suite with a full sized everything, kitchen, dining room, bedroom. Not this time, our room was pretty similar to a motel room. I am extremely disappointed, and will let interval international as well as Westgate Villa Resorts know that they need to consider the customer, especially when we are paying for and expecting certain accommodations. I would never recommend this place to anyone and this will be the last time that I stay at any Westgate facility. They even charge 10 dollars a day for the Internet, such a ripoff. Thanks for a horrible Thanksgiving Westgate.
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Westgate Vacation Villas Resort & SpaLots to do

Wendy M
from

Submitted on 22-11-2016

Watch out for the timeshare vultures even if you are an owner. "Water park" is nice for a day but primarily for younger kids. You do you own cleaning unless you want to pay a fee. Clientele is sub-average.

We checked into Westgate for our 1 week Thanksgiving vacation..
We had a GREAT time. The kids (11&15) had so much to do from going into the water park, mini golfing(with a fee), playing basketball or watching a movie in the theater.
The room was big and spacious. We decided to take a bottom floor as it would be easier and quicker for the kids. Because of it our view was not great.
On thanksgiving day we had 3 options.
1. Order dinner and have it delivered to our room.( I believe the fee was $40...
We checked into Westgate for our 1 week Thanksgiving vacation..
We had a GREAT time. The kids (11&15) had so much to do from going into the water park, mini golfing(with a fee), playing basketball or watching a movie in the theater.
The room was big and spacious. We decided to take a bottom floor as it would be easier and quicker for the kids. Because of it our view was not great.
On thanksgiving day we had 3 options.
1. Order dinner and have it delivered to our room.( I believe the fee was $40 each)
2. Have thanksgiving at the buffet( do not recall the fee)
3. Make your own thanksgiving dinner
We decided it was cheaper if we made our own thanksgiving dinner and we saved so much money.
The parking was not to bad- most of the time we had no choice but to park far from the resort.
House keeping was a disappointment!
We were there 1 full week and housekeeping did not show up until Thursday. And when they did show.
They only made the bed and folded our sheets. There was no sweeping, washing dishes, clean the counters. Not that the room was disgusting but we were expecting more!
The grocery store had so many options of foods and deli. Everything you need they probably have. Although their prices seem a little higher then any other store.
And last but not least, it's a resort so expect to have someone trying to convince you to buy a timeshare.
We received 3 phone calls and 1 meet to sign a contract to see if we wanted to buy a timeshare.
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Westgate Vacation Villas Resort & SpaGreat place to visit!

Nicole L
from Coral Springs, Florida

Submitted on 28-11-2016

It was a great trip, the staff at Westgate Town Center were helpful and attentive. I brought some friends with me and they enjoyed themselves.
Thanks to Jonathan N. for his assistance, and to Melissa I, as well as Omar (Bell Staff), and Jana in Marketing.

Westgate Vacation Villas Resort & SpaCustomer Service

Cboazjr
from Yorktown, Virginia

Submitted on 28-11-2016

I can't express the gratitude I have for Mr. Kevin Magune during my recent stay. My wife and I arrived a day early and Kevin was instrumental in correcting a separate reservation and making sure we were placed in the appropriate accommodations. My sister and her family's travel plans were disrupted after the untimely death of my brother-in-law. I again went back to Kevin for assistance. My sister did not know the details of the vacation. Kevin was not only instrumental in assisting me wit...
I can't express the gratitude I have for Mr. Kevin Magune during my recent stay. My wife and I arrived a day early and Kevin was instrumental in correcting a separate reservation and making sure we were placed in the appropriate accommodations. My sister and her family's travel plans were disrupted after the untimely death of my brother-in-law. I again went back to Kevin for assistance. My sister did not know the details of the vacation. Kevin was not only instrumental in assisting me with a revised arrival date for my sister, but also provided guidance that allowed our families to be co-located in the same facilities. I have been an owner since 1996 and my sister shortly there after. A simple thank you is not enough. I choose to publicly acknowledge he and the staff for their service.
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Westgate Vacation Villas Resort & SpaBest service

Tricia k
from

Submitted on 28-11-2016

We came and stayed in November and had great service. Thank you Amanda Grassi for making a rainy day better. The water park was nice, and the resort was wonderful. The only thing is the the room was a bit outdated. We would definitely come again.

Westgate Vacation Villas Resort & SpaBell staff impeccable :)

KateIzNotOnFire
from Orlando, Florida

Submitted on 29-11-2016

We wanted to change our room extension for my brother and called in to get a new key and Roy Bowling brought it to us straight away. I'm very thankful. He is a great employee. I also like the location. It's a very nice place and the rooms are very clean and well decorated. The rooms are spacious and overall, lovely.

Westgate Vacation Villas Resort & SpaWater Park Pool Bar

jbraun23
from Kenilworth, New Jersey

Submitted on 01-12-2016

I have been an owner at Westgate for quite a while and have never really been satisfied with the overall experience. Always trouble getting a reservation made and it seemed like there was a script written for the phone agents to make sure you couldn't use your time. This was the first time I had no problems making the reservation and the service by Roula Krakos made me feel great. What a great person and a very attentive bartender. Thanks Roula for making this trip the best.