How To File a Healthcare Complaint in NC

How To File a Healthcare Complaint in NC

The North Carolina Department of Health and Human Services’ Complaint Intake Unit is available to receive complaints regarding the care and services provided to patients, residents or consumers by health care facilities, agencies, or homes licensed by the Division of Health Service Regulation.

Each complaint is prioritized for investigation according the seriousness of the situation. Complaints are investigated by the appropriate licensing section within the division except for adult care homes, which are forwarded to the local Department of Social Services for investigation.

Investigations are unannounced and complainant-identifying information is not shared with the facilities, agencies or homes.