WHAT THE EXPERTS SAY

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Aura Cozumel Grand Resort, Cozumel

Leading illness expert lawyers in the International Travel Litigation team at Irwin Mitchell are concerned to hear about incidents of gastric illness at the Aura Cozumel Grand Resort in Cozumel, Mexico.

Guests have reportedly become “extremely sick” with gastric symptoms including diarrhoea, abdominal cramps and extreme bloating. Food at the hotel was said to be “awful” as the seafood was not fresh, the soup was said to be bland and the reports suggest that the steak tasted old.

There are also many complaints about the standard of the hotel rooms and there was said to be a strong smell of mildew. In addition the lamps were said to be rusted, the couches were ripped and the bathrooms were dirty.

Furthermore, there are many complaints about the poor service of hotel staff who were said to be rude and unhelpful amongst other things.

If you have also travelled to this hotel and subsequently suffered from symptoms of gastric illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."