Student Account Services

Important fee dates, confirmation of classes, and tuition payments

July 13 Fee statements will be emailed to students who pre-registered by July 12.
Review your account in OneStop.

July 14-Aug. 22 Fee payments accepted at cashier’s window and through OneStop.

Aug. 22 Last day to pay in person at cashier’s window until 4:30 p.m. for preregistered
students and through OneStop by 9 p.m. Classes will be dropped at 9 p.m. for preregistered students who have not paid and/or
confirmed their classes.

Aug. 26 Last day for 100% refund of fees

Aug. 27 Weekday classes begin

Aug. 27-29 Late registration

Aug. 29 Last day to add a class; last day to submit fee waiver or discount to receive
credit for Fall 2018.

Sept. 5 Balance checks will be mailed to students with a credit and classes have been
confirmed.

Payment can be made with cash, check, Visa, MasterCard, American Express or Discover.

Checks/money orders should be made payable to Austin Peay State University (APSU).

The student’s name and student A-Number should be listed on any check, money order
or correspondence.

An installment plan is available during the fall and spring semesters: You can obtain
more information about the installment plan at www.apsu.edu/student-account-services/. Payments also may be made in person at the cashiers’ windows in Ellington from
8 a.m.-4:30 p.m., Monday through Friday or online via OneStop. For more payment information,
please visit the Student Account Services website, www.apsu.edu/student-account-services/.

Confirmation of Classes

Confirmation is necessary to prevent your classes from being dropped.

Confirming means paying tuition either by using Financial Aid or by paying out of
pocket. Even if a student’s account shows a “0” or a balance of “$ -3,240.00,” he
or she must complete the confirmation process to retain his or her classes. Students
may confirm their classes by logging on to AP OneStop at www.onestop.apsu.edu. Confirmation of classes must occur every semester. Instructions for confirming classes:

Log into the student account on OneStop. If you have trouble, call GOVSTECH at 931-221-4357.

Select the “Web Self Service” tab.

Click on “Student” tab.

Then choose “Student Account” from the listing.

Select the option that begins with “Confirm and Pay.”

Choose the term to confirm from the drop-down box (e.g. Fall 2018 or Spring 2019)
and click submit.

At the top of the Account Detail for Term screen, two options are shown:

Yes, I will attend.

No, I will not be attending.

Choosing “Yes, I will attend” will result in the screen “Your registration has been
confirmed. Your confirmation number is XXXXX” if no charges are owed.

If a student still owes money, he or she will be directed to a secure site to pay
the balance or sign up for a payment plan. Once the payment is processed, a confirmation
email will be sent. If a balance is owed, you must pay this balance before you are
confirmed.

Clicking “Yes, I will attend” will not confirm your classes if a balance is due.

Choosing “No, I will not be attending” will result in the screen “You have chosen
to not attend [specific term]. Your classes will be deleted.”

If you accidentally select “No, I will not be attending” in error, please email bursar@apsu.edu
or call 931-221-6285. If you have any questions, please feel free to contact the Student
Account Services at 931-221-6285.

*To be sure you are confirmed, repeat steps 2-6 and it should state, “Your Fall (or
current term) Schedule is Confirmed.” If you see this message, your classes are confirmed.

Registration, Cancellation and Withdrawal

Not attending class does not relieve you from your financial obligation or entitle
you to a refund.

Students who have confirmed their registration must withdraw officially from the University
if they decide not to attend APSU. Official withdrawals are handled by the Office
of the Registrar. That office can be reached at 931-221-7121 or online at www.apsu.edu/registrar.

If you withdraw before the first day of class, you will not incur tuition liability.

After the first day, you will be responsible for the charges in accordance with the
refund schedule.

Student Account Services prepares tuition bills and collects payments to the University.
Most student account payments are handled at the Cashiers’ Window (located on the
first floor of Ellington) if paid in person.

Preregistration & Confirmation

After preregistering for classes, your classes must be confirmed and payment made
if funds are owed. Confirmation must occur even if no funds are owed or you have a
credit. You must choose one of the following confirmation or payment options:

OneStop: MasterCard/Visa/American Express (payment in full or enroll in payment plan) by Aug.
22, 2018.

By mail: Check or money order may be mailed. Include the student’s name and A-Number. Payment
must be received by Aug. 18, 2018. Discount forms and outside scholarship forms should
be included if applicable. DO NOT SEND CASH.

In person: Payments may be made at the Cashier’s window located in the Ellington 101/107 from
8 a.m. to 4:30 p.m., Monday-Friday by Aug. 22, 2018.

Anticipated Loans

Federal Stafford Loans will show as Anticipated Loans on your fee statement, if it
has been approved by the guarantee agency. You also may look at your student account
via AP OneStop to determine if your funds have arrived.

Direct Deposit

If you will be receiving a refund from your financial aid (PELL, TSACC, Hope Lottery,
federal student loans and scholarships) you can set up direct deposit online by following
the steps provided. All direct deposit funds are deposited into the student’s checking
or savings account by the first day of class. This must be completed once and remains
good until the student graduates or changes banking information. If a student prefers
to receive a balance check for their refund, all balance checks are put in the mail
10 days after the first day of class.

Log in at www.onestop.apsu.edu. If you have trouble logging in, call the GOVSTECH Help Desk at 931-221-4357.

(NOTE: The routing number is nine digits and located at the bottom left corner of
your check. The checking account number will be in the bottom center of your check.)

Once the information has been entered, click “Submit Change.” This updates your information.

Check your banking information at the beginning of each term to verify it is correct.
Your direct deposit will be delayed if you have changed accounts and not updated your
information.

Discount Forms

If you are eligible for a discount, discount forms must be submitted by the last day
of late registration. Students receiving financial aid deferments must turn discount
forms in to the cashiers’ window by the last day of late registration. A new form
is required each term. The fee discount program is not retroactive.

The most common discounts are:

Discount for dependents of public school teachers and state employees.

Discount for retired state employees.

Discount for retired school teachers.

Bookstore Debit Program

Students who have credits on their student accounts, have confirmed their classes,
have signed their Title IV authorization forms and have valid student Govs I.D. cards
will have the option to charge books and supplies at the campus bookstore during a
specific time.

Check the academic calendar for dates. Title IV forms are included in your financial
aid packet. Questions concerning this form should be directed to Student Financial
Aid Office at 931-221-7907.

Frequently Asked Questions

Q. When will I get my bill for tuition?

A. If you preregister, your bill is electronically sent to your AP email address approximately
6-8 weeks prior to the first day of classes.

Q. When is payment due?

A. Payment for the semester is due by the date shown on your bill (usually the first
week of August for fall and the first week of January for spring). Visit our website
www.apsu.edu/student-account-services to see the calendar for dates.

Q. What happens if I pay the bill for tuition late?

A. Your classes will be dropped and you will have to re-register for classes. You
will be assessed a $50 late fee. Classes that are dropped are not always available
when re-registering.

A. The student can set their parents as authorized users for financial information
through Student Account Services. In order to do so, the student must log in to AP
OneStop and take the following steps: Select the “Student” tab and select “Student
Account,” select “View Statements,” select “Update Profile,” select “Add/Update Authorized
Users,” add parents, spouses or employers under “Authorized Users.” An authorized
user can make payments and has access to the details of the student’s account activity.
Because of federal regulations on the right to privacy, the student is the only one
who can set up authorized users. Parents may not receive information regarding their
student’s account by phone, unless there is a FERPA on file. This form can be found
on the Registrar's website www.aspu.edu/registrar/forms/FERPA.pdf.

Q. How will I receive my refund if I do not sign up for direct deposit?

A. Refund checks are processed and mailed to the current address on file approximately
one week after direct deposit refunds are processed. It is very important to keep
all addresses updated at all times. This may be done through AP OneStop. If the student’s
refund check is not received within two weeks of the issue date, then you may call
Student Account Services at 931-221-6285.

Q. Will I be withdrawn automatically if my bill for tuition is not paid on time?

A. Yes. If you have not confirmed or paid any amounts due by the deadline for that
term, all your classes will be dropped.

Confirmation of Classes

Confirmation is necessary to prevent your classes from being dropped.

Even if your accounts shows a zero (e.g. 0) or credit balance (e.g. -$3,240.00), you
must complete the confirmation process to retain your classes. You can confirm your
classes by logging on to OneStop at www.onestop.apsu.edu.

Payment is easy online

Austin Peay State University has an e-billing system. All statements will be sent
to students, faculty and staff electronically.

Avoid those long lines. Payments, as well as installment plans, are now available
online.

This system will allow our students and their families 24/7 access to view their bills,
make payments, enroll in payment plans and manage their student accounts. Listed below
are some of the system features.

Student Account Center

Check your balance.

Make payments with a Web check, Visa, MasterCard, Discover or American Express.

View your payment history.

Store your payment methods for quick and easy payment.

As a student, provide permission to others (parents, employers, etc.) to view your
bill and make payments.

E-Billing

View and print your billing statement.

Faster access to your billing statement online 24/7.

Payment Plan Management

Enroll in a payment plan so you can pay your balance in four installments.