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Rush Enterprises enhances RushCare offering

Rush Enterprises recently made several “user-friendly” enhancements to its RushCare Service Connect communications platform, including a new maintenance tracking module to allow users to more easily create custom maintenance tables for every asset type and apply them to any vehicle or trailer in the system.

In the maintenance dashboard, RushCare users can now monitor scheduled services, update intervals and document work performed. And for users of Rush’s telematics system, RushCare can automatically populate vehicle miles and hours for easy management of schedules. Customers can also view reports of maintenance schedules by vehicle type and track vehicles against the predetermined schedule, the company noted.

With the new warranty tracking module, RushCare users can input and manage vehicle and component warranty information in one place as well as establish reminder notifications of warranties about to expire.

“The enhancements made to RushCare make it even easier to monitor maintenance and warranty information, receive alerts and schedule service all in one place, when needed,” said Brian Mulshine, director of operations technology and innovation at Rush Enterprises.

The system also now offers visibility into service costs by manufacturer and vehicle systems group, so customers can view by individual asset or get a holistic view of all the assets in their fleet. Another report provides total cost of service, number of service visits, days out of service, average dwell time and cost per mile per unit.

“Our customers tell us that understanding their service costs is a key to the successful management of their fleet,” said Mulshine. “The new cost tracking insights available in RushCare have made this pivotal information easily accessible to fleet managers in real time.”

He added that RushCare can now be fully integrated with a customer’s own or third-party service event management systems, including Cummins, Peterbilt SmartLINQ, Decisiv, Navistar OnCommand Repair Advocate and Hino. It provides customers and service advisors a history of work done at all Rush Truck Centers and many other out-of-network service providers across the country that have shared history integration with the manufacturers, Mulshine said, which allows customers to track recalls and open campaigns.

RushCare is also fully integrated with Rush’s own advanced telematics offering, powered by Geotab, so customers can receive real-time vehicle and driver risk alerts.