User Guide

Frequently asked questions

What is EU Login?

The Commission's Authentication Service. It is the system for logging on to a whole range of websites and online services run by the Commission. Once you've used EU Login to log on to a website or service, you won't have to identify yourself again as long as you leave your browser open.

When do I use my EU Login password?

Every time you want to use a website that requires EU Login authentication. You'll automatically be transferred to the EU Login page, where you will be asked to enter your email address and password. Never enter your EU Login password on any page other than the special EU Login page. And don't divulge it to anyone else - even system administrators and support staff don't need to know it and shouldn't ask you for it.

What happens if I forget my EU Login password?

Just click “Forgot password?” on the login page. Note that you can't reset your password if your account is locked. However, the helpdesk will be able to help you.

How do I logout of EU Login and when is it important to do so?

The easiest and safest way is to close your browser (all windows). It's important to log out of EU Login if the computer you're using will be used by others before you close the browser or log off the computer - in internet cafés, for instance.

My account is locked. How did that happen?

This happens if too many incorrect passwords are entered in a row. During that time you won't be able to log in or reset your password. Contact support for assistance or wait 15 minutes until the account is unlocked automatically. If you haven't entered the incorrect passwords yourself, it may be that someone is trying to guess your password, or that a user mistyped their e-mail address (writing yours instead). You should notify support if you suspect this!

How can I prevent my identity from being revealed to an application?

When you sign in to EU Login, you can choose to be notified each time your identity is about to be communicated to an application. If you did not select the notification option when signing in, the only solution is to log out from EU Login, either by calling up the logout screen or by closing all your browser windows.

Why can I carry on working in applications for which EU Login authenticated me even after logging out of EU Login?

When you log out of EU Login, it doesn't affect any website or application you're already identified for. But if you log out of the application, when you log in to it again, it will recheck your identity with EU Login and you'll have to identify yourself again.

Why don't I need to login to my application again after I've logged out of it?

What does it mean when an account is blocked?

It has been disabled manually by the EU Login administrators. You should contact support if you can't log in for this reason.

I entered the correct email address and password, but can't access the application. What's wrong?

This probably means you have no authorisation to use the application – it's nothing to do with EU Login. EU Login merely authenticates you, by telling the application who you are. Contact the application service provider.

What's "automatic sign-on" or "single sign-on"?

Automatic sign-on (also called "single sign-on") allows you to sign in once and gain access to multiple websites, reducing the number of times you have to enter your credentials, such as your password.

How can I change my e-mail address?

If you are a user of the European Commission or another European institution or body, you can't. EU Login obtains your e-mail address automatically from human resource systems. If you are a self-registered user, you can find more information on this help page.

I've very recently set a new password, but I don't remember it anymore. What should I do?

For security reasons, you have to wait for a certain time before you can change your password again. If you try too early, EU Login will display an error and indicate the time you have to wait since the password change. In urgent cases, please contact support for assistance.

I am a European Commission user on long-term leave on personal grounds ("Congé pour Convenance Personnelle"). I don't have my e-mail address anymore. How can I log in?

You can enter the user identifier you used for logging on to your European Commission PC, instead.