MacG that was my thought. Why pay for a subscription when HDs are so cheap... the only advantage of an on-line service is accessibility from multiple sites. BUT you also have to consider you lose privacy (not that I have anything sensitive). This way you have archives back to the stone age and multiple copies / versions.

I want offsite without the hassle of a physical location that you have to travel to and from and must have access to. If I had an office out of my home, that would be different. The setup and use of Carbonite has been as simple as you could want. But folders being overwritten is a problem for me — along with limited Mac-centric features. But this newly delivered bit of good news is ironically also problematic for me. I'm told one thing, and the opposite turns out to be the fact. It turns out I have my files after all — but why was tech support mis-informed?

Pirate
Old And In The Way
Registered: 02/21/07
Posts: 3000
Loc: Missouri

I use the WD My Book Essential external hard drive, that stores 3TB.. for me that is 750,000 tunes or 600,000 photos...as of today I only have a little over 750 tunes stored...got a ways to go to fill up the My Book

I confess that I've been a too focused on free space. So once this download is finished, it's all going on the LaCie. t'll barely dent the available space I have on that drive. But I still want the redundancy with an offsite solution. Come Q3, when I usually make equipment investments, I'll get a bigger external drive just to cover any contingencies.

I'm considering one of these. Probably the 3TB. It get's the USB Superdrive off my desk and puts the camera cart slot front and center.

In the meantime, I'll either finish the Carbonite subscription or switch to Crash Plan in the next week or so.

Nebbermind... Once the download was complete, I discovered that almost all of those folders were empty. Evidently, folders, subfolders, and just a handful of files had been cached, but nothing more. Oh well, time to make the switch to Crash Plan.

I spoke to a Carbonite CSR this morning. Explained what happened and asked if I could cancel the account and get a prorated refund. He was out of his depth, so I got a supervisor who verified what the tech had told me on Wednesday. I said that the information was not obvious on their website. She said, "It's there if you look for it."

I said this version is targeted to intermediate home computer users and not everyone would even think to look for such content. I said I'm a bit more advanced than intermediate, but this was not something I thought of, either. My bad.

She told me they have a 60-day refund policy, and I'm at 64 days (62 when I first reported the issue).

I said I didn't want the moon with a fence around it — just credit me $35.

She said she'd enter a claim with the billing dept. and I'd have an answer with 7 days.

"Billing?", I asked. "This is a customer relations issue, not a billing issue."

"That's our policy, sir."

"Okay," sez I. "If I don't get any satisfaction, I'll be all over your FB wall and Twitter page with this. That's my policy."

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