Mike Vizard

After acquiring Zyrion earlier this year to gain access to a suite of advanced monitoring tools, Kaseya today unfurled a Kaseya Traverse cloud service that adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.

According to Jeff Keyes, senior product marketing manager for Kaseya, Kaseya Traverse is unique because the network monitoring capabilities it provides can be linked to specific business services. Rather than simply monitoring the health of specific devices, Keyes says Kaseya Traverse, now available as a software-as-a-service (SaaS) application, applies analytics in a way that allows the IT organization to not only understand the impact any given outage may have on a whole range of business services, but also predict where the next outage is likely to occur based on previous events.

As IT environments become increasingly complex, Keyes says IT organizations need tools that make it easier to first identify what systems and applications actually drive specific business processes, including the ability to leverage Google Maps to identify where specific components are located. Once a problem is discovered, Keyes says customers can then rely on the rest of the Kaseya IT service management (ITSM) portfolio to automate the remediation of any given problem.

Given the scale of IT operations today, it’s becoming increasingly impossible for them to manually manage the environment. Therefore, an increased reliance on automation is the only way to economically scale the IT environment.

Invoking that automation via the cloud also eliminates the additional headache of having to allocate and then manage IT infrastructure that would be required to run ITSM software on premise.

As more business stakeholders want to know what’s specifically happening within the IT environment, IT organizations are being held more accountable than ever. Providing access to a monitoring tool is not only helpful to the internal IT organization; it’s a good way to give those stakeholders a tool that allows them to see what’s going on with a particular business service as well. While they may not always like what they see, chances are they are going to be more willing to spend money to fix it once they really understand the root cause of the problem.