Information for patients using the Prescription Ordering Direct service

Swindon Clinical Commissioning Group (CCG) is aware that some patients have recently been experiencing challenges when ordering repeat prescriptions via the Prescription Ordering Direct (POD) service.

We have experienced some recruitment issues and staff sickness in the POD service which unfortunately occurred at a similar time to an increase in demand for repeat ordering of prescriptions from some GP practices.

Call times to the POD service are improving and additional staff have started in post with further staff due to start over the next few weeks.

We know this will make further improvements to call times and thank you for your patience during this time.

If you have any concerns about the service please contact the Patient Advice and Complaints Team (PACT) on 0300 200 8844 or email This email address is being protected from spambots. You need JavaScript enabled to view it.