SharpSpring User Reviews and Pricing

SharpSpring is a marketing platform that allows small business owners to launch email campaigns, create forms, design landing pages, build blog sites, and track analytics. We compiled SharpSpring user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.

SharpSpring Customer Reviews

Summary of User Reviews

We scoured hundreds of reviews and determined that SharpSpring has generally positive ratings. Here’s what we found:

What SharpSpring does well:

Users who gave SharpSpring a positive review said that the platform’s features and functionalities are robust and top-notch. Users also liked the platform’s useful webinar trainings and helpful customer service. They love that SharpSpring listens to their users to improve the platform.

What SharpSpring does not do well:

Users who gave SharpSpring a negative review said that in order to fully benefit from all the comprehensive features the platform offers, users should be prepared for the steep learning curve. A few users said they experienced deliverability issues.

Most Helpful Positive User Review

One user who gave SharpSpring a positive review on G2 Crowd said that the platform has amazing pricing options and unbeatable customer support. He is also impressed with the software’s continuing updates and improvements.

Most Helpful Negative User Review

One user who gave SharpSpring a negative review on Finances Online said that he experienced some issues with sending emails. He also claimed that glitches sometimes occur in the platform, so he thinks it needs debugging.

SharpSpring User Reviews from Around the Web

Here are a few other resources for finding helpful SharpSpring customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.

User Review Website

Average Rating

Number of Reviews

Quality of Reviews

G2 Crowd

4.3 out of 5

132

Excellent

TrustRadius

7.9 out of 10

95

Excellent

Finances Online

4.5 out of 5

10

Good

*Average Rating as of July 24, 2017

SharpSpring Pricing

SharpSpring has straight-forward pricing options. Their three main packages range from $400 to $800 per month for 1,500 to 20,000 mailable contacts. These packages share the same set of features and functionalities. They also provide two more packages for marketing agencies and for enterprises with millions of contacts.

All of these packages are inclusive of: unlimited support, access for unlimited number of users, full marketing automation, campaign tracking, behavior-based email, blog builder, dynamic landing pages, CRM and sales automation, dynamic form builder, reporting and analytics, and more.

Is SharpSpring Right For Your Small Business

SharpSpring has robust features which come with steep pricing, so the system may be too advanced for small business owners — but if you’re looking for a platform where you can also manage landing pages and blog sites, track analytics, etc., then this can be good value for your money.

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What does the company do well?A visually appealing platform that is easy to learn and use. They incorporate a lot of features that other platforms charge a premium for. Their pricing structure is the best out of all marketing automation companies.

What does the company not do well?There are still many small bugs in the platform that need to get ironed out. Sometimes support staff and management can be tone deaf to feedback from users. They lack regular communication/dialog between their team and their users. They also seem to release less useful features full of bugs instead of getting their current features working perfectly.

What about the company do you wish you had known before purchasing?I started with them over 2 years ago, back then there were lots of email deliverability issues and bugs in the app that took many months to iron out. It is a much better platform today and getting better, but I would have waited another year before jumping on board with them had I known the issues they had early on.

What does the company do well?SharpSpring brings one of the better and easiest to learn marketing automation platforms to small to mid sized businesses. They are constantly updating and bringing new features to the platform among a wealth of great resources for partners. In the year that I’ve been using SharpSpring they’ve brought on two huge improvements which are the visual workflow builder (could still be a little better) and their social integration.

What does the company not do well?the platform is a little glitchy from time to time, especially when I first started using back in Jan 2017. Creating emails was a headache because I’d be halfway through designing the email and something would go wrong and I would have to start over. Since then, things seem to be working better and more reliable.

What about the company do you wish you had known before purchasing?Nothing more. I did a good amount of research and when talking to the salesperson, forget his name, he did an outstanding job of giving us a demo of the product and answering all of our questions. He was not pushy when it came to us signing the contract which was something HubSpot did. Too pushy for our small agency.

What does the company do well?They are well attuned to the market, offering most of the key functionality agencies and our clients require. Their customer service and communications are top notch. I”d give them 6 stars for customer service when compared to Pardot. Actually, make that 7. The user experience, when compared against other competitors such as Pardot, ActOn and Marketo, is well thought through – though it can definitely still be improved. I feel like SharpSpring is constantly innovating based on input and feedback from users. I cannot say the same about Pardot for reference (I am a Pardot user in a different role.)

What does the company not do well?Their tools, though leading edge, are not always well thought through and fairly buggy upon release. For example, the landing page builder, after having been released months ago us still not up to par when comparing it against competitors. Additionally, there are times the application is slow but it is hard to tell where that “fault” lies. Regardless it hasn’t caused major problems.

What about the company do you wish you had known before purchasing?Nothing really. Compared to competitors, even HubSpot, when I was sold on SharpSpring, their bizdev person was totally accurate in her pitch. So my expectations were set accordingly.

What does the company do well?There’s a lot of functionality, and it is iterating and improving options continually. The automation tools are relatively easy once you get the hang of them, and I don’t have many issues navigating what I need to do.

What does the company not do well?Sometimes there are random delays (uploading a new list can take 30 seconds or 6 hours; email send time is inconsistent). Customer service is tricky – they’re friendly, but my point of contact changes all the time and tracking down the right person isn’t easy. It took months to solve an API issue with GoToWebinar (it is resolved, now). We’ve also had billing issues (several times a year, it makes us update our billing info in spite of it not changing, and once we were double-charged – they caught that before us and corrected it, but keep your eye on it).

What about the company do you wish you had known before purchasing?I wish they had better/more updated help documentation. When I hit a wall, I’d usually RATHER figure it out myself, but sometimes there’s really no way for me to get my answers without contacting support.

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