How do I find Live Chat to cancel my ClassPass membership?

We’d love to help you with your request change! One of our Customer Experience Team members will be online and happily assist during the following times in your Account Settings:

Mon-Fri: 6am - 11pm ESTSat & Sun: 9am - 11pm EST

Here’s how to find us if you’re using the ClassPass iOS app:

Please be sure to have the most updated app in order to chat with us.

From your Home Screen, tap on the Profile tab, then the gear icon in the upper left corner. From there, tap “Manage your plan,” scroll to “Cancel or hold my membership,” then the "Continue with my cancellation" link. Select the green “Chat with us” button.

Here’s how to find us if you’re on the ClassPass website:

You can click on this Account Settings link. Or, you login, can go to Account Settings, click on the "Cancel or hold my membership" link then the "Continue with my cancellation" link. A chat box will automatically pop up.