Courses

ITIL v2011 Service Transition

Course Description:
This 4-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Learning Objectives:
At the end of this course, the learner will gain competencies in:
• Understanding Service Management as a Practice and Service Transition principles, purpose and objective
• Understanding how all Service Transition processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the Service Transition processes
• The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
• How to measure Service Transition performance
• Understanding technology and implementation requirements in support of Service Transition
• The challenges, critical success factors and risks related with Service Transition

Prerequisites:
Candidates for this course must:
• Hold an ITIL Foundation Certificate holders of Foundation certificate from an earlier version of ITIL, e.g., earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this course
• There is no minimum requirement but a basic IT literacy and around 2 years’ IT experience are highly desirable