Skill Development Workshops

Customised Skill Development Workshops & Seminars

Why Should You Work With Us?

All our Skill Development programs are linked to your defined Customer Experience and measurable service standards

Everything we do is measured

Working with our programs will be an investment not a cost

Our philosophy regarding skill development is very much linked to the following statement:

“When skill development is carried out without a proper customer experience foundation, the skill development itself has very little impact on changing your team’s behaviour and ultimately little impact on improving customer experiences.”

Our skill development programs are based around your organisation’s vision, defined customer experience and measurable service standards.These programs include:

Leadership/leading a Customer Focused Culture

Sales & Marketing Development

Front-line Customer Service Skills- face to face/telephone/email

Leading a Customer Experience Strategy

The success of a Customer Experience strategy is totally dependent on three things:

Leadership

Culture

People

This program is unique in that it will reinforce the leadership qualities and skills required to create a totally customer focused culture that will become your sustainable competitive advantage.

During this program you will learn:

The importance of commitment and “walking the talk”

The critical formula that drives a Customer Experience strategy

The importance of trust, empowerment and respect

The skill to motivate and inspire

Communication skills and styles

This program has been designed for:

Business Leaders

Department Managers

Team Leaders

Customer Experience Managers

If you would like to know more about this key program please contact Chris 027 2792360

Sales & Marketing Skill Development Program

This customised program will include all the areas of sales skill development that have been identified in the development of service standards.

These could include:

Effective Communication

Active Listening

Questioning techniques

Selling yourself

First impressions

Handling objections

Closing techniques

This program is for:

Front-line sales teams

Telephone sales team

Customer Service Teams

For more information contact Chris on 027 2792360

Customer Service Skill Development Program

This program is designed to align with your service standards and is tailored to include areas of skill development that have been identified during the service standard development process. Some of these areas may include:

Communication skills including telephone and email

Different communication styles

Understanding customers expectations

Attitude & confidence

Team support

Building customer relationships

Turning unhappy customers into loyal customers

This program is for anyone that will have direct interaction with customers.

Our 100% Guarantee

Our unique approach to this strategy allows us to offer our guarantee based on a commitment to deliver by both parties.

How many seminars have you attended and not done anything with the information delivered?

Exceeding Customers Expectations- Seminar

This seminar is different. Not only will you learn the 7 Key Steps to develop your own unique customer experience. You will also go away with a detailed action plan that will guide you through all the tricky bits.
During the fast-paced highly interactive seminar, you will learn: