After spending thousands of pounds over the years at Uttings this is what going the extra mile for a valued customer means. The irony is we were returning 'faulty' goods supplied by a Uttings in the first place.

Disappointing to say the least especially for those servicemen and servicewomen who look forward to parcels ordered by loved ones and sent through a postal system aimed at lessening the impact of serving their country overseas.

Uttings we get that you have a contract with a specific delivery contractor however many UK companies seem to be able to overcome this hurdle, ParcelForce for example will deliver to BFPO, Royal Mail will also. Perhaps you need to change your, 'we won't make exceptions for anyone' policy.