The Ultimate Bottom Line on ROI

There are lots of ways to think about the return on investment (ROI) of a document management and workflow automation solution. These calculators are extremely important in helping companies frame the short-term arguments for moving forward with a solution.

But the ultimate bottom line for any technology investment is long-term and somewhat qualitative and often anecdotal: Would you do it again? and How critical is this investment to your success?

In reference to the first question, I have had many conversations with users over the years about their document and content management experiences. Not every project rolls out exactly in line with ROI calculator estimate – although at DocuWare we try to match expectations with reality at the outset of a project. At the core of every implementation is a central and simple question – Would you go back to doing things the way they were before?