And what about shipping?

The seller ships directly to you via USPS, UPS, FedEx, or another qualified carrier. Bonanza does not keep any inventory, nor do we facilitate the shipping of items.

Bonanza is not involved in the actual transaction of money and goods between buyers and sellers, and does not transfer legal ownership of items from the sellers to buyers. As a result, Bonanza has no control over the items advertised, or the ability of sellers to sell items, or the ability of buyers to pay for items.

Many times you can view the shipping method directly in the listing of the item they purchased. Otherwise contact the seller via email for this information if they have not already added tracking information to the order.

What do I do if I have a problem with my transaction?

1 Contact the seller

If your item hasn't arrived or isn't as described, first try to contact the seller.

Most sellers are happy to resolve any issues you may have, so give them a chance to make it right for you.

Please note that payment disputes are time sensitive.

2 Report the seller to Bonanza

If after contacting the seller, the issue is still not resolved, report the seller through the Order Resolution Center.

Bonanza support will attempt to mediate a resolution between you and the seller.

3 File a dispute with the payment processor

In order to get your money back, you will have to file a dispute with whichever processor was used to pay for your purchase.

Bonanza offers PayPal and Checkout by Amazon as payment processors - both of which offer buyer protection programs.

After you've identified which payment company you used, file a claim with whichever processor was used to pay for your purchase - either PayPal or Amazon. You can see which payment processor you used by viewing your recent purchases.

For specific rules and guidelines for those programs, along with instructions on how to file a claim, visit the appropiate website using the links below.

Checkout by Amazon

Checkout by Amazon requires that you file a dispute within 75 days of your purchase

My purchase is no longer eligible for PayPal/Checkout by Amazon's buyer protrection policy. Can I still get a refund?

If your transaction falls outside of the payment processor's buyer protection policy, you may still be eligible to file a dispute, and possibly get a refund via the credit card company or bank you used to pay for the transaction.

Please contact your credit card company or the bank that was used in the transaction to find out if you are eligible.