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Sounds like they just didn't physically plug them in, or the motherboard doesn't have a header they can plug into. You could always pop the side panel off, take a look at the leads from the USB ports on the front and trace them to see where they're plugged in (if they are at all). And if they are, check to see if the connector is oriented properly (reference the motherboard manual that they should have provided you with).

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

If it were me, I'd either go back to the shop and get it, or find the motherboard model and download it. Anytime you're dealing with a custom-built PC, that manual will come in handy.

I checked the physical connection and they were losse, but now when i plug in a device it gives me a code 43 error and the devices are coming up as unknown. They are also not functioning still D:

It's probably not oriented right, assuming it's not keyed to only go in one way. I've seen those kinds of connectors, but I've also seen examples that are individual pins or can be oriented in a number of ways. It really depends on model of case and motherboard.

Another troubling thing is - if they didn't even bother to fully test the machine after building it, it wouldn't surprise me if the connector was oriented wrong and the header was damaged as a result.

Either way, I'd probably take it up with the shop. Any decent shop should stand behind their work. Oh, and next time - I'd highly recommend you build it yourself. Seriously - a trained chimp can build one of these things. It's not like it was in the old days.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!