This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab

Returns policy

After receiving the item, cancel the purchase within

Return postage

14 days

Buyer pays return postage

The buyer is responsible for return postage costs.

Return policy details

At Arrow Models we want happy customers and we sincerely hope that you are pleased with your purchase. We will always try to provide the highest levels of customer service and after sales support. If you are unhappy with your order then please contact us by telephone at our retail shop on 01723 503503 or by email at sales@arrowmodels.com and we will be very glad to resolve any issues.
Remember, we are here to help!
We offer customers a 14 day returns period on all sales. Goods must be returned within this period. They must be returned unopened, unused and in the original condition. Charges will apply if any parts are missing or damaged or the retail packaging is not as supplied. The buyer is responsible for the safe and timely return of goods including insurance and return carriage costs. Refunds will only cover the value of the goods excluding any original carriage or postage costs incurred by ourselves.
Damaged on Receipt
We take measures to try and eliminate the possibility of any damage in transit but on very rare occasions it may happen. If an order is received with obvious damage to the packaging and it is a signed delivery then please sign for the package as being received in a damaged condition pending inspection. If upon subsequent inspection you find that the actual product is damaged then please contact us immediately and we will then authorise a return if necessary. We will not accept returns purely for damage to packaging. Please note that any damaged packaging must be retained in case of a claim against the carrier.
Faulty Product
Before returning faulty goods please contact us by telephone at our retail shop on 01723 503503 or by email at sales@arrowmodels.com to obtain a return authorisation. In many cases we can often resolve problems without the need to return the product especially with products that need some technical understanding. Upon return, if any product is found not to be faulty then at our discretion we may charge a fee for testing. The customer is responsible for the return postage costs.
Any faulty or damaged items must be returned to us before a replacement is sent or a refund is processed. In some cases we may ask for photos in order to establish the extent of the problem.
We do not offer exchanges or refunds for products used or accidentally damaged by customers not withstanding our legal obligations to your statutory rights. We stock large ranges of spares for many of the products we sell. Please contact us if you have damaged something.
Your purchase is deemed as acceptance of our terms and conditions and forms a legally binding contract of sale. If you do not agree with our terms then please do not make a purchase.

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Please read the full listing. By clicking Confirm bid you commit to buy this item from the seller if you are the winning bidder. You will enter a binding contract.

By clicking Confirm bid, you are committing to buy this item from the seller if you are the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.