This topichttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990587#M75430
<P>Same issue here on Gmail app on my talk21 account. Will wait it out but pretty frustrating that this isn't the first time this has happened.</P>Sat, 14 Dec 2019 15:53:47 GMTcmarkr2019-12-14T15:53:47ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987575#M75075
<P>I am receiving the same message on my mobile phone, however I am receiving emails without problem.</P><P>I haven't chaged my password or any other details.</P><P>Can anybody suggest how I can stop constantly receiving this message.</P>Mon, 02 Dec 2019 08:23:04 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987575#M75075irishrover462019-12-02T08:23:04ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987709#M75089
<P>I am getting the same issue on Outlook on my PC and my phone.</P><P>The issue only applies to one account&nbsp; - the other email addresses are fine.</P><P>Accessing webmail is fine.</P>Mon, 02 Dec 2019 15:34:47 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987709#M75089CapnHook2019-12-02T15:34:47ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987711#M75091
<BLOCKQUOTE><HR /><LI-USER uid="120594"></LI-USER>wrote:<BR /><P>I am getting the same issue on Outlook on my PC and my phone.</P><P>The issue only applies to one account&nbsp; - the other email addresses are fine.</P><P>Accessing webmail is fine.</P><HR /></BLOCKQUOTE><P>Hi.</P><P>As usual, do nothing. No password changes, no account remove/re-add in the app/client, no app/client reinstall. This usually clears itself from a few hours to a few days. However, turn off all devices from auto-checking for emails, and check one device once an hours or so.</P><P>I assume your account is BTYahoo (there will be a Yahoo image top left in webmail).</P>Mon, 02 Dec 2019 15:39:17 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987711#M75091Andy_N2019-12-02T15:39:17ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987712#M75092
<P>If it has happened for no apparent reason the best thing to do is nothing. Do not change any email passwords or delete your account and try setting it up again. The problem usually resolves its self in a day or two.</P>
<P>The only thing to check is that you are using the BT servers and not the Yahoo ones.</P>
<P>See link.</P>
<P><A href="https://bt.custhelp.com/app/answers/detail/a_id/64738" target="_blank">https://bt.custhelp.com/app/answers/detail/a_id/64738</A></P>Mon, 02 Dec 2019 15:41:00 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987712#M75092gg303402019-12-02T15:41:00ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987723#M75097
<P>Yes it is Yahoo.</P><P>It has frequently done this before and resolved fairly quickly - never had the issue last more than a few hours,, but it has been all day today</P>Mon, 02 Dec 2019 16:26:59 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987723#M75097CapnHook2019-12-02T16:26:59ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987818#M75113
<P>I've had the same problem today. I am sitting back waiting for it to clear itself as per normal practice</P><P>In the meantime I'm accessing my emails via the the WebMail.</P>Mon, 02 Dec 2019 23:10:11 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987818#M75113allanraymond2019-12-02T23:10:11ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987914#M75131
<P>Hi&nbsp;<LI-USER uid="258490" login="irishrover46"></LI-USER> <LI-USER uid="11248" login="allanraymond"></LI-USER> <LI-USER uid="120594" login="CapnHook"></LI-USER></P>
<P>Thanks for taking the time to post.</P>
<P>Sorry to hear that you are having problems accessing BT Mail today.</P>
<P>I have sent you a private message so that we can gather a few examples it would be great if you could get back to me.</P>
<P>Thanks</P>
<P>Matt</P>
<P>&nbsp;</P>Tue, 03 Dec 2019 13:46:00 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987914#M75131Matt-S2019-12-03T13:46:00ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987934#M75136
<P>In my case, the emails are now being received again by my email client.&nbsp; This was after about a 12 hour break of not receiving emails even though they were being received in my Web mail.</P><P>This is an intermittent problem which always corrects itself&nbsp; but sometimes only after a couple of days.</P>Tue, 03 Dec 2019 15:34:04 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987934#M75136allanraymond2019-12-03T15:34:04ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987937#M75137
<P>Thanks for letting me know <LI-USER uid="11248" login="allanraymond"></LI-USER>.</P>
<P>It would do no harm replying to the private message I sent you if we have time. We can have a look at the examples cases to see if we can find anything that stands out.</P>
<P>Cheers</P>
<P>Matt</P>Tue, 03 Dec 2019 15:41:41 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1987937#M75137Matt-S2019-12-03T15:41:41ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988480#M75228
<P>I am also having issues today through Outlook on laptop and also on iphoneX.&nbsp; Neither seem to recognise the password.&nbsp; Fine to access through webmail</P>Thu, 05 Dec 2019 13:51:12 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988480#M75228TrevorWatson2019-12-05T13:51:12ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988485#M75230
<BLOCKQUOTE><HR /><LI-USER uid="212253"></LI-USER> wrote:<BR />
<P>I am also having issues today through Outlook on laptop and also on iphoneX.&nbsp; Neither seem to recognise the password.&nbsp; Fine to access through webmail</P>
<HR /></BLOCKQUOTE>
<P>See message 4</P>Thu, 05 Dec 2019 14:22:04 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988485#M75230gg303402019-12-05T14:22:04ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988492#M75235
<P>The same problema here.&nbsp; The mail server will not recognise my password.&nbsp; This on both mobile phones and Mozilla Thunderbird.&nbsp; Works OK on webmail</P>Thu, 05 Dec 2019 15:16:39 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988492#M75235deltabravo602019-12-05T15:16:39ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988496#M75236
<BLOCKQUOTE><HR /><LI-USER uid="258623"></LI-USER> wrote:<BR />
<P>The same problema here.&nbsp; The mail server will not recognise my password.&nbsp; This on both mobile phones and Mozilla Thunderbird.&nbsp; Works OK on webmail</P>
<HR /></BLOCKQUOTE>
<P>See message 4</P>Thu, 05 Dec 2019 15:43:03 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988496#M75236licquorice2019-12-05T15:43:03ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988509#M75239
<P>Funnily, came back around 4.00 pm, not a word from BT.</P>Thu, 05 Dec 2019 16:58:51 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988509#M75239deltabravo602019-12-05T16:58:51ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988521#M75241
<BLOCKQUOTE><HR /><LI-USER uid="258623"></LI-USER> wrote:<BR />
<P>Funnily, came back around 4.00 pm, not a word from BT.</P>
<HR /></BLOCKQUOTE>
<P>See message 4 <span class="lia-unicode-emoji" title=":grinning_face:">😀</span><span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P>Thu, 05 Dec 2019 17:27:18 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1988521#M75241licquorice2019-12-05T17:27:18ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990540#M75426
<P>Matt_S</P><P>Problem has reappeared, I have PM'd you with the necessary information.</P>Fri, 13 Dec 2019 21:19:57 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990540#M75426allanraymond2019-12-13T21:19:57ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990587#M75430
<P>Same issue here on Gmail app on my talk21 account. Will wait it out but pretty frustrating that this isn't the first time this has happened.</P>Sat, 14 Dec 2019 15:53:47 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990587#M75430cmarkr2019-12-14T15:53:47ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990736#M75435
<P>Normally the problem of not being access my emails via my email client lasts possibly a day.</P><P>However this latest one has lasted since 12 December, so hopefully I wont have to wait too long for the system to reset itself?</P>Sun, 15 Dec 2019 23:58:39 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990736#M75435allanraymond2019-12-15T23:58:39ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990819#M75445
<P><LI-USER uid="148828"></LI-USER></P><P>Out of interest is your problem resolved? I'm still waiting for emails to appear on my two clients since 12 December?</P><P>&nbsp;</P>Mon, 16 Dec 2019 17:41:41 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1990819#M75445allanraymond2019-12-16T17:41:41ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991092#M75488
<P>There seems to a little progress, I can send and receive emails via Thunderbird client.</P><P>I can send emails via eM Client but not receive any even though I can receive them on Thunderbird and Web based BTYahoo.</P><P>It is now five days since I received any emails via eM Client.</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 17 Dec 2019 23:18:00 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991092#M75488allanraymond2019-12-17T23:18:00ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991095#M75491
<BLOCKQUOTE><HR /><LI-USER uid="11248"></LI-USER>wrote:<BR /><P>There seems to a little progress, I can send and receive emails via Thunderbird client.</P><P>I can send emails via eM Client but not receive any even though I can receive them on Thunderbird and Web based BTYahoo.</P><P>It is now five days since I received any emails via eM Client.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Surely if one client is working as expected, but not another, then this has to point at a local issue.</P>Tue, 17 Dec 2019 23:42:46 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991095#M75491Andy_N2019-12-17T23:42:46ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991104#M75497
<P>I would tend to agree and am working on finding the problem. But it is only today after a period of 5 days that the emails have started to arrive again on Thunderbird.</P><P>&nbsp;</P>Wed, 18 Dec 2019 00:20:02 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991104#M75497allanraymond2019-12-18T00:20:02ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991114#M75498
<P>Gmail started receiving emails again by the next day</P>Wed, 18 Dec 2019 07:07:19 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991114#M75498cmarkr2019-12-18T07:07:19ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991225#M75509
<P>I took Matt-S's advice. I changed my password and did not attempt to connect for 3 days. Changed password on client and it worked first time. This was the longest outage I have suffered.</P>Wed, 18 Dec 2019 16:35:05 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991225#M75509CapnHook2019-12-18T16:35:05ZRe: Mail.btinternet.com not respondinghttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991261#M75515
<P>Success after 5 days.</P><P>As I write this my eM Client has kicked into action and is synchronising and downloading my emails.</P><P>I had to do some sorting out to get to this stage.</P><P>Normally I use a desk top PC and that is where my eM Client resides.</P><P>I downloaded eM Client to my laptop an hour or so ago and without much intervention from me it set up the correct ports and downloaded emails from BT.</P><P>I checked all the eM Client settings on both my laptop and PC and they were identical which still didn't help to resolve the problem.</P><P>The only option I could think of was to reinstall eM Client from scratch on my PC after which the emails started downloading.</P><P>Synchronisation of the emails is in progress and as I have many thousands of emails it may take a little while to complete.</P><P>Thanks to everyone who offered advice including DaveM the moderator who also took time out to telephone me today regarding this issue and my other unrelated problem regarding downloading bills.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 18 Dec 2019 19:48:46 GMThttps://community.bt.com/t5/Email/Re-Mail-btinternet-com-not-responding/m-p/1991261#M75515allanraymond2019-12-18T19:48:46Z