BLUF: My domain registration has been cancelled because I haven't been able to verify my email address, but when I click the "resend verification" link, no verification email is sent.

Long version:

I recently changed the email address on my domain registration. I never received the verification email, but I started getting emails warning me that my registration would be cancelled by ICANN if I didn't verify my new email address. I would click the "resend verification" link, but would never receive a verification email. I wasted a lot of time troubleshooting the wrong end of things: checking SPAM fillets and mail account configuration etc. Yesterday, after my registration was cancelled by ICANN, I finally realized the true cause: I had entered the email address incorrectly and the verification emails were going to a non-existent address. I edited the contact info on the registration to correct the address, and received an email at the new address notifying me of the change, but still no verification email. I clicked the "resend verification" link multiple times over the course of a day, but never received a verification email.

I have tried contacting both email and phone support, but have received no response other than an automatic email reply acknowledging receipt of my support request.

Just now, I tried changing the email address on the registration back to the original address, which I know works properly. This time, I received notification emails about the change at both email addresses, but still no verification email. Nothing in spam folder, either.

I know that I'm able to receive emails from Dyn at these addresses because I'm receiving the change notification emails, but clicking the "resend verification" link still isn't working.

Hi 3931562, sorry to hear this happened. If you are getting email auto-responses from Oracle/Dyn at this point then that is good. It means that the support team will be able to be in touch with you shortly to assist in resolving/recovering the domain in question. Unfortunately you will have to wait for a response. You can also email userhelp@dyn.com as a secondary channel for support purposes.

Never received any response from tech support, but did finally get a new verification email this morning, so I'm assuming they fixed the problem. I was able to use the link in the verification email to verify my address and restore my domain registration.

Hi LP 3020ba68-e46a-4b81-a139-bdca65805e0b, if you have not done so already, make sure to check your spam folders in case any communications were accidentally caught in there. If so please white list their sender so they do not end up in there in the future. You can contact support to have them resend, they can be contacted via your account at account.dyn.com or by email at userhelp@dyn.com.