In order for individual team members to collect pledges online, they must have a member profile through the www.runningroom.com Athlete Dashboard. Once a profile is created, their email address will connect with the ‘pledge and athlete’ link. Please be sure to correctly enter your team mates email addresses.

I registered online, but people who are trying to sponsor me are unable to find me on the “search for an athlete” link.

You have asked that your name be ‘hidden’ from the public confirmation list. Please contact your local Run Director and they can ‘un-hide’ your name.

I registered at my local Running Room store, but I cannot see myself on the race confirmation list.

Walk-in registrations are collected by local Salvation Army staff on a weekly basis and entered manually online. The process can take up to two weeks before your registration appears online.

Are strollers allowed?

Yes, but for safety reasons, we ask that they stay towards the back of the group.

Can I bring my dog to this event?

While we don't actively encourage anyone to bring their dog to this event, and in some cases the park that hosts the event prohibits animals, any dogs that are running with their owners should be on a leash and are the full responsibility of the owner.

Is this race timed?

No, it is a fun run without any timing.

How do I get a Santa Shuffle T-shirt?

T-shirts are complimentary with a minimum of $50 in pledges. T-shirts can also be purchased for $15.

We have 12 people for our team, but I can only register 10.

10 is the maximum number for a team. You can split your group into two teams and compete against each other for fund-raising, or register the additional two people as individuals, but still run together.

Can some of our team participate in the 5K and some do the 1K?

Yes, just be sure to tell the folks at Race Package pick-up, so that you get the appropriate coloured race bib.