Day to day you will the managing the 3rd parties who provide remote support across 3rd line Network, Servers and Hosting alongside a small in house team covering Desktop, Build and 2nd line support. Office size is circa 100 and total size of user base is around 300. A Microsoft environment with some legacy kit - this company require 99.9% uptime as the make 24/7 transactions.

Additionally you will be working with the management team to develop the maturity of IT services in line with ITIL processes.

To be suitable you will have demonstrable experience in all of the above area's and be able to work in a sleeve's rolled up environment where everyone works together to ensure the success of the team across varied challenges that can come up through the working week. You will also be the focal point for providing proactive and reactive incident management via the 3rd parties.