Collecting your email from the new mailserver

Introduction

During the May Day Bank Holiday weekend, web and email hosting accounts on the Digital Red server were migrated to the new, more powerful, and more flexible server.

Most people will not have noticed any change whatsoever: all websites and email accounts were migrated with no loss of service, and all settings and configurations were retained without changing any passwords.

However, since the actual server that processes your email has changed, you need to be sure that you are collecting your email from the new server. If you have successfully sent and received email after 17:00 on Monday 7th May 2012, you are fine and need read no further.

New server details

If you know how to change the mailserver settings on your PC, iPhone, Blackberry, Android smartphone, iPad, tablet etc, you’ll just want to know the new server name.

The old server is docklands.digitalred.com and the new server is cloud.digitalred.com. Wherever you previously had docklands.digitalred.com just replace it with cloud.digitalred.com and you’ll be fine. Change both your incoming (POP3 or IMAP) and outgoing (SMTP) server details.

Do you need to do anything?

If you have successfully sent and received email after 17:00 on Monday 7th May 2012, you are fine and need read no further.

If you were previously using your domain name as your mailserver name, you need change nothing. However, you may need to restart your PC before it notices that your domain is now hosted on the new server

If you were previously using digitalred.com as your mailserver name, change it to eithercloud.digitalred.com or your own domain name.

You will not lose any email, your address will not change

All of your email is being delivered as normal, nobody sending you any email sees any difference, certainly nothing bounces, and as soon as your computer/phone finds its way to the new server, it will see all of the email you’ve been sent.

Step by step instructions to update your settings

Double click on your email account (if you have more than one email account, you’ll need to make this change for all of the accounts held on the Digital Red server)

Under Server Information change both the Incoming and the Outgoing entries to cloud.digitalred.com

Click Next and then Done

That’s all

From your Inbox view, click the golden File button and then Account Settings and then Account Settings

Double click on your email account (if you have more than one email account, you’ll need to make this change for all of the accounts held on the Digital Red server)

Under Server Information change both the Incoming and the Outgoing entries to cloud.digitalred.com

Click Next and wait for the test to complete and then click Done and Close

That’s all

Sorry, I don’t have and don’t support iPhones or iPads. I will update these notes when next I have such a device in front of me, but in the meantime you can find the precise steps yourself if you:

Open the Settings application on the iPhone’s home screen

Open Mail, Contacts, Calendars

Open your email account (if you have more than one email account, you’ll need to make this change for all of the accounts held on the Digital Red server)

Find any mention of docklands.digitalred.com and replace it with cloud.digitalred.com

Open the Mail application (if you have more than one email account, select the first account – you’ll need to make this change for all of the accounts held on the Digital Red server)

Press the Menu button and select Settings (it may be under More)

Press Account Settings

Scroll to Incoming Settings and press on it

Change the server name from docklands.digitalred.com to cloud.digitalred.com

Press Next and wait for the test to complete.

Scroll to Outgoing Settings and press on it

Change the server name from docklands.digitalred.com to cloud.digitalred.com

Press Next. That’s all.

For a Blackberry handset, it is quicker to delete an email account setup and then add it again – I don’t think you can specify a new mailserver name once an account has been set up. This is best done via the Blackberry Internet Service which, hopefully, you have login details for. If not, you’ll need to battle through the account creation process through the handset itself.

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About Digital Red

Digital Red provides small businesses, home workers and individuals with friendly and professional technical support on all aspects of IT and PC use. Digital Red is based north west of London in Ruislip.