Shipping & Returns

Shipping & Returns

Your satutory legal rights are not affected by any terms given here.
You, the customer, have the right to cancel within seven days of
purchase,
or seven days of receipt of the goods (whichever is the longer). Goods
must be unsused and in original packaging unlesss faulty. If you decide
to cancel
your order, you will have your payment returned by the method used to
pay, ie card to card pay-pal to pal. Please note these rules do not
apply to
specially made parts.

Shipping: For stock items we dispatch same or next working day,
if an item is out of stock we endeavour to order the same day and lead
times vary between manufacturers. You will be advised of any delay.
In most cases of non-stock items we can dispatch items within 30 days.
Some parts such as gears take a long time to make and long delays can be
unavoidable, please contact BDK for stock levels if your order is
urgent.
Currently BDK uses Royal Mail, UK Mail and DHL as its delivery agents &
BDK reserves the right to choose which method to use on all orders. Price
for delivery is shown at checkout before payment based on the weight of
the parcel.
Some items such as large carbon parts are given an artificially high
weight to compensate for the large volumetric cost.

Returns: Other than distance selling regulations goods are only
accepted for return in the event
that they were incorrectly supplied by ourselves, or are faulty and the
following conditions are satisfied: We are notified within 7 days of
receipt. Items are returned fastest route possible.
Items are returned carriage paid. Items are returned complete in
suitable packaging for the journey. All returns are to be accompanied by
your name, address, invoice number and reason
for return. BDK is not responsible for any labour charges incurred
during the fitment or removal of faulty or incorrectly supplied parts.
If returning from OUTSIDE the EC you must write
"Faulty mail order items returned - do not charge duty". if you do not
do this and we are charged for import tax you will not be refunded this
portion of our costs. We will agree between
you and us to replace or refund prior to return of the goods so stock
can be controlled accurately. Goods which are correctly supplied by us,
but which you wish to return for any other
reason than being faulty, will only be accepted subject to complying
with all the above conditions. They will also be subject to a 25%
restocking fee to cover our processing costs. Returns
for EEC residents: If you are resident within the EEC then the
following additional rules to those shown above apply under the Consumer
Protection, Distance Selling Regulations 2000:
You have the right to cancel your order at any time up to the end of
seven working days after receipt of the goods. A working day is any day
other than a weekend, Bank Holiday, or other
Public Holiday. If you wish to exercise your right of cancellation prior
to any goods being shipped you must give notice to BDK via
e-mail giving details of the goods ordered, the
date they were ordered and your reason for cancellation. You do not have
the right to cancel the contract if the order is for goods which by
their nature cannot be returned, or are liable to
deteriorate or expire rapidly, any non-stock goods ordered specifically
for you on your instructions (for example a specially made shock
absorber), or any goods ordered specifically for you on your
instructions for which a deposit has been paid.
To exercise your right of cancellation after goods have been shipped you
must give notice to BDK via e-mail giving details of the goods
ordered, invoice number and your reason for
cancellation within seven days of receipt of the goods. Goods returned
by virtue of this clause must be returned within 14 days of their
receipt by yourself in their original packaging and with all
relevant packaging, seals and enclosures intact and unbroken. Failure to
comply with this clause will result in a fee of 25% of the invoiced
value of the goods being retained to cover the costs of
replacing the damaged packaging. If you choose to exercise your right of
cancellation after the goods have been dispatched to you then you are
responsible for returning them to us at your own cost.
You must take reasonable care to ensure that the goods are not damaged
whilst in return transit to us. You are responsible for any loss or
damage caused as such, we therefore strongly recommend
that you use an insured carrier service to return the goods to us. Once
you have notified us that you are cancelling your contract and
returning the goods we will refund within 30 days of the receipt
of the goods by ourselves. This refund will be for the original invoice
value paid by you, minus any postal charges incurred in sending the
goods to yourself and minus a 25% re-stocking and processing fee.
You do not however have the right to cancel the contract under any of
the following conditions: If the order is for goods which by their
nature cannot be returned or are liable to deteriorate or expire
rapidly.
If the goods have been installed, fitted or used in any way whatsoever.
If the order is for any non-stock special order goods ordered
specifically for you on your instructions .
If the order is for any non-stock special order goods ordered
specifically for you on your instructions for which you were required to
pay a deposit at the time of ordering.
Order shortages and carrier damages Please advise us of any shortages or
carrier damage within 3 days of receipt of your goods. We regret that
beyond this time we may be unable to process your claim.
Prices and product specifications We reserve the right to vary the price
or specification of any product at any time. Our aim is to keep the
web-site up to date within 24 hrs of any changes. We reserve the right
to cancel orders that have not been charged at the correct price/s.