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99.999% uptime may have been a relevant mantra a decade ago, says Register contributor Trevor Pott, but in 2011, it is an outdated way to sell systems.

IT has matured, and line of business customers just want to hear that their systems stand a very good chance of working when they need to.

Danny Bradbury interviews Trevor about what mission criticality really means in an age of cloud computing, platforms-as-a-service, and cheap fault tolerant servers that can be installed in branch offices.