Cause

The application or process crashes may not be related to SEP.

When installing SEP, SymQual and Windows Error Reporting debug settings are added to the Windows registry. When an application or process crashes, files and folders are generated, and data is sent to Symantec. If the SEP client is unable to transmit this data to Symantec, these files and folders will remain on disk and consume disk space.

Solution

Investigate other applications or processes that are crashing, and implement a fix as necessary. This will stop any additional creation of files and folders.