Blackboard Learn has a Browser Test Tool which can ensure your computer is compatible with Blackboard Learn. It is recommended you test your browser once logged in to Blackboard Learn for the first time and for every new machine you use to access Blackboard Learn. To run the browser test, click on "Test your Browser" once you are logged in.

As noted at the top of the My Courses module, course pages will not appear until the course's start date by default. If your course is not available at that time, you will need to contact your instructor.

NOTE: Courses will only be listed if the course has been migrated. For instructions on how to initiate a course migration, please use the following URL: http://sites.msudenver.edu/etc/blackboard-learn-tutorials/selecting-your-course-for-migration/. By close of business the day before the semester starts, any course CRN that did not select content to be migrated will automatically have a Blackboard course page generated using the Institutional Template (also called a blank shell). This will include the default start and end dates of the course (beginning and end of semester).

Click on "Installing RealPlayer for the first time" under Setup & Installation section

VLC media player is an alternate solution. The latest version can be downloaded from the vendor's website at the following URL: http://www.videolan.org

If the link ends in "mscd.edu",

Temporary fix: You can edit the URL within your browser's address bar to say "msudenver.edu" instead of "mscd.edu".

Permanent fix: You can submit a support ticket to the ETC team, who will contact the instructor about getting the link updated.

If the video link is prompting you to log in, the video content is hosted by the Auraria Library Skyline Catalog, which requires the user to log in with their Auraria Library account. The credentials are your full name and student ID number by default.

Blackboard Training

Faculty training can be accessed at the following URL: http://www.msudenver.edu/etc/. Click on "Faculty Training", then on "Blackboard Learn Training".

Additional Blackboard Learn tutorial/knowledge base

Additional Blackboard Learn tutorial and knowledge base content can be accessed at following URL: http://sites.msudenver.edu/etc/. Please use this site prior to escalating any inquires to the ETC team.

Further Assistance

If you have additional questions, concerns, or need immediate assistance - Please contact the MSU Denver Help Desk.