tag:status.sansar.com,2005:/historySansar Status - Incident History2018-03-19T07:37:21-07:00Sansartag:status.sansar.com,2005:Incident/16288942018-03-05T16:19:44-08:002018-03-05T16:19:45-08:00Scheduled Client Update<p><small>Mar 5, 16:19 PST</small><br><strong>Completed</strong> - Today's update has been completed. Please ensure to run the Updater prior to launching the Sansar client upon next login.</p><p><small>Mar 5, 15:01 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar 5, 11:54 PST</small><br><strong>Scheduled</strong> - We will be performing an update to the Sansar Client beginning at 3:00 pm PST. There will be no downtime during the deploy of this update. After this update has been performed, all users will need to run the update.</p>tag:status.sansar.com,2005:Incident/16259972018-03-02T15:16:10-08:002018-03-02T15:16:10-08:00Scheduled Client Update<p><small>Mar 2, 15:16 PST</small><br><strong>Completed</strong> - We are pleased to announce that Sansar R18.1 has now been deployed.</p><p><small>Mar 2, 15:01 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar 2, 13:14 PST</small><br><strong>Scheduled</strong> - We will be performing an update to the Sansar Client beginning at 3:00 pm PST. There will be no downtime during the deploy of this update. After this update has been performed, all users will need to run the update.</p>tag:status.sansar.com,2005:Incident/16225632018-03-01T18:35:18-08:002018-03-01T18:35:18-08:00Scheduled Client Update<p><small>Mar 1, 18:35 PST</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app. Upon updating, the "Remember Me" option will be unchecked and will not remember your credentials. Users will need to reenter their password and check Remember Me for this to work on subsequent logins.</p><p><small>Mar 1, 14:30 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb 28, 12:57 PST</small><br><strong>Scheduled</strong> - We will be performing an update to the Sansar Client beginning at 2:30 pm PST. There will be downtime during the deploy of this update. After this update has been performed, all users will need to run the update.</p>tag:status.sansar.com,2005:Incident/16139612018-02-22T13:38:40-08:002018-02-22T13:38:40-08:00Web Outage<p><small>Feb 22, 13:38 PST</small><br><strong>Resolved</strong> - Web issue is now resolved.</p><p><small>Feb 22, 12:58 PST</small><br><strong>Investigating</strong> - Sansar.com is currently experiencing an outage. We are aware of this situation and will update this blog when the issue has been resolved.</p>tag:status.sansar.com,2005:Incident/16062882018-02-16T13:11:45-08:002018-02-16T13:11:45-08:00Customer Support Phone and Chat Support Unavailable<p><small>Feb 16, 13:11 PST</small><br><strong>Resolved</strong> - The Sansar chat and phone support issue has been resolve. Phone, chat and cases submission is available.</p><p><small>Feb 16, 13:09 PST</small><br><strong>Update</strong> - The Sansar chat and phone support issue has been resolve. Phone, chat and cases submission is available.</p><p><small>Feb 16, 06:46 PST</small><br><strong>Investigating</strong> - Investigating - Sansar chat and phone support is currently unavailable, today February 16th, 2018. We are currently investigating this matter. Case submissions are still available.</p>tag:status.sansar.com,2005:Incident/15949302018-02-07T11:45:21-08:002018-02-07T11:45:22-08:00Scheduled Maintenance Report for Sansar<p><small>Feb 7, 11:45 PST</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app.</p><p><small>Feb 7, 11:00 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb 7, 09:31 PST</small><br><strong>Scheduled</strong> - We will be performing an update to the Sansar Client beginning at 11:00 am PST. There will be downtime during the deploy of this update. After this update has been performed, all users will need to run the update.</p>tag:status.sansar.com,2005:Incident/15912902018-02-05T07:27:37-08:002018-02-05T07:27:38-08:00Web Outage<p><small>Feb 5, 07:27 PST</small><br><strong>Resolved</strong> - Access issue is now resolved.</p><p><small>Feb 5, 07:15 PST</small><br><strong>Investigating</strong> - Sansar.com and Atlas.sansar.com are both currently experiencing outages. We are aware of this situation and will update this blog when the issue has been resolved.</p>tag:status.sansar.com,2005:Incident/15882562018-02-02T12:17:37-08:002018-02-02T12:17:37-08:00Scheduled Maintenance Report for Sansar<p><small>Feb 2, 12:17 PST</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app.</p><p><small>Feb 2, 11:00 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb 2, 07:53 PST</small><br><strong>Scheduled</strong> - We will be performing an update to the Sansar Client beginning at 11:00 am PST. There will be downtime during the deploy of this update. After this update has been performed, all users will need to run the update.</p>tag:status.sansar.com,2005:Incident/15443392018-01-01T23:45:02-08:002018-01-01T23:45:03-08:00Sansar Live Support Holiday Hours<p><small>Jan 1, 23:45 PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec 22, 00:00 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec 21, 13:19 PST</small><br><strong>Scheduled</strong> - Sansar chat and phone support will be closed from Friday, December 22nd to Monday, January 1st. We will reopen during normal business hours on Tuesday, January 2nd at 6am PST. Happy holidays!</p>tag:status.sansar.com,2005:Incident/15452012017-12-22T15:15:57-08:002017-12-22T15:15:58-08:00Atlas.sansar.com Access Issue<p><small>Dec 22, 15:15 PST</small><br><strong>Resolved</strong> - Access issue is now resolved.</p><p><small>Dec 22, 14:46 PST</small><br><strong>Investigating</strong> - Atlas.sansar.com is currently experiencing technical difficulties. All atlas sub pages are still accessible at this time.</p>tag:status.sansar.com,2005:Incident/15430502017-12-20T11:28:36-08:002017-12-20T11:28:37-08:00Scheduled Client Update<p><small>Dec 20, 11:28 PST</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app.</p><p><small>Dec 20, 11:20 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec 20, 11:20 PST</small><br><strong>Scheduled</strong> - We will be performing an update to the Sansar Client beginning at 11:20am PST. There will be no downtime during the deploy of this update. After this update has been performed, users with the old client will need to run the update.</p>tag:status.sansar.com,2005:Incident/15420382017-12-19T15:02:47-08:002017-12-19T15:02:48-08:00Scheduled Client Update<p><small>Dec 19, 15:02 PST</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app.</p><p><small>Dec 19, 14:04 PST</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec 19, 14:04 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec 19, 13:32 PST</small><br><strong>Scheduled</strong> - We will be performing an update to the Sansar Client beginning at 2:00pm PST. There will be no downtime during the deploy of this update. After this update has been performed, users with the old client will need to run the update.
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<br />We will provide updates as necessary.</p>tag:status.sansar.com,2005:Incident/15406782017-12-18T14:01:52-08:002017-12-18T14:01:52-08:00Scheduled Client Update<p><small>Dec 18, 14:01 PST</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app.</p><p><small>Dec 18, 12:06 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec 18, 12:05 PST</small><br><strong>Scheduled</strong> - We will be performing an update, the Fashion Release, to the Sansar Client beginning now. After this update has been performed, users with the old client will be unable to login until they update. Additionally, users with the old client will be unable to visit experiences until they update.
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<br />We will update this blog once the client update has been completed.</p>tag:status.sansar.com,2005:Incident/15284352017-12-06T17:58:08-08:002017-12-06T17:58:09-08:00Log-ins Failing<p><small>Dec 6, 17:58 PST</small><br><strong>Resolved</strong> - All issues have been resolved, and log-ins have been restored.</p><p><small>Dec 6, 17:41 PST</small><br><strong>Identified</strong> - We are aware of an issue that is causing log-ins to fail, and are working to restore services as quickly as possible. We will update this blog when the issue has been resolved.</p>tag:status.sansar.com,2005:Incident/15280562017-12-06T12:23:51-08:002017-12-06T12:23:51-08:00Issue with the Sansar Web services affecting the Client Atlas<p><small>Dec 6, 12:23 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec 6, 11:40 PST</small><br><strong>Identified</strong> - There is a known issue with the Sansar Web services that is affecting the Client Atlas. Issue is being worked on actively.</p>tag:status.sansar.com,2005:Incident/15135282017-11-24T15:01:00-08:002017-11-24T15:01:01-08:00Sansar Support Thanksgiving Holiday<p><small>Nov 24, 15:01 PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov 23, 06:00 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov 22, 13:27 PST</small><br><strong>Scheduled</strong> - Sansar chat and phone support Will be closed Thursday and Friday, and will reopen on Monday morning during normal business time.</p>tag:status.sansar.com,2005:Incident/14816092017-11-06T12:17:12-08:002017-11-06T12:17:12-08:00Comcast Outages<p><small>Nov 6, 12:17 PST</small><br><strong>Resolved</strong> - All service interruptions appear to be resolved.</p><p><small>Nov 6, 10:45 PST</small><br><strong>Investigating</strong> - It has come to our attention that Comcast is currently experiencing outages across the US. This is resulting in dropped connections and service interruptions both in Sansar and at Sansar.com. During this time please refrain from transacting on the Sansar store and Sandex.
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<br />We will update this blog when these issues have been resolved.</p>tag:status.sansar.com,2005:Incident/14509622017-10-31T12:10:29-07:002017-10-31T12:10:42-07:00Scheduled Client Update<p><small>Oct 31, 12:10 PDT</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app.</p><p><small>Oct 31, 11:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct 30, 11:58 PDT</small><br><strong>Scheduled</strong> - We will be performing an update, the Friends Release, to the Sansar Client beginning at approxamitely 11:00am PST. After this update has been performed, users with the old client will be unable to login until they update. Additionally, users with the old client will be unable to visit experiences until they update.
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<br />We will update this blog once the client update has been completed.</p>tag:status.sansar.com,2005:Incident/14509572017-10-31T07:01:02-07:002017-10-31T07:01:05-07:00Scheduled Database Maintenance<p><small>Oct 31, 07:01 PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct 31, 06:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct 30, 13:23 PDT</small><br><strong>Update</strong> - The database maintenance is now scheduled for 6:00am PST.</p><p><small>Oct 30, 11:54 PDT</small><br><strong>Scheduled</strong> - At approximately 10:30am PST, we will be performing scheduled database maintenance. During this time, users may be unable to login and some users may be logged out.
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<br />We will update this blog when we have additional details.</p>tag:status.sansar.com,2005:Incident/14254172017-10-18T14:58:45-07:002017-10-18T14:58:45-07:00Sansar Login Issues<p><small>Oct 18, 14:58 PDT</small><br><strong>Resolved</strong> - The internet issues appear to be clearing. Log ins should be restored to Sansar.</p><p><small>Oct 18, 14:21 PDT</small><br><strong>Identified</strong> - Due to general internet issues across the US some users may be experiencing login failures to Sansar at this time. We will update this post when the issues appear to have cleared.</p>tag:status.sansar.com,2005:Incident/13958872017-10-04T15:23:26-07:002017-10-04T15:23:27-07:00Scheduled Client Update<p><small>Oct 4, 15:23 PDT</small><br><strong>Completed</strong> - Scheduled maintenance has been completed. Please ensure you run the updater prior to launching the Sansar app.</p><p><small>Oct 4, 14:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct 4, 09:16 PDT</small><br><strong>Scheduled</strong> - We will be performing an update, the Discovery Release, to the Sansar Client beginning at 2:00pm PST. After this update has been performed, users with the old client will be unable to login until they update. Additionally, users with the old client will be unable to visit experiences until they update.
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<br />We will update this blog once the client update has been completed.</p>tag:status.sansar.com,2005:Incident/13604472017-09-23T19:00:42-07:002017-09-23T19:00:43-07:00Scheduled International Payment Service Provider Maintenance<p><small>Sep 23, 19:00 PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep 23, 15:00 PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep 14, 14:55 PDT</small><br><strong>Scheduled</strong> - Our international payment service provider for Sansar will be performing scheduled maintenance on 23 September 2017 from 3:00PM to 7:00PM (PST). During this interval, users will be unable to add new payment methods.</p>tag:status.sansar.com,2005:Incident/13597172017-09-14T10:05:13-07:002017-09-14T10:05:14-07:00Live Support Maintenance<p><small>Sep 14, 10:05 PDT</small><br><strong>Resolved</strong> - Sansar Live Chat and Phone support for Super Creator and Professional subscribers has now been restored.</p><p><small>Sep 14, 08:33 PDT</small><br><strong>Investigating</strong> - Sansar Live Chat and Phone support for Super Creator and Professional subscribers is currently undergoing unscheduled maintenance. Service is expected to be restored by 10:00 AM PST.</p>tag:status.sansar.com,2005:Incident/13518352017-09-08T14:04:04-07:002017-09-08T14:04:04-07:00Scheduled Sansar Client Update<p><small>Sep 8, 14:04 PDT</small><br><strong>Resolved</strong> - Today's update has been completed. Users will be prompted with a client update upon next launch.
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<br />If you are currently logged in, please close your client and relaunch the updater.</p><p><small>Sep 8, 12:43 PDT</small><br><strong>Investigating</strong> - We are currently performing an upgrade to the Sansar Client. After this update has been performed, users with the old client will be unable to login until they upgrade. Additionally, users with the old client will be unable to change between regions until they upgrade.
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<br />We will update this blog once the client update has been completed.</p>tag:status.sansar.com,2005:Incident/13506782017-09-07T14:55:34-07:002017-09-07T14:55:40-07:00Unscheduled Billing Maintenance<p><small>Sep 7, 14:55 PDT</small><br><strong>Resolved</strong> - The unscheduled billing maintenance has been resolved. Attempting to add payment methods should now process successfully.</p><p><small>Sep 7, 14:30 PDT</small><br><strong>Investigating</strong> - We are currently investigating a partial billing outage. During this time, some users that attempt to add a payment method will experience a failure while the system appears to add a payment method successfully. We are working to resolve this issue as quickly as possible. Please monitor this blog for updates.</p>