You did say in your last post that you've had this service for 7 months, right? If that qualifies you as a "long time customer" then I guess the cable companies aren't doing that well in terms of customer retention.

Thyme2, just seven months this time. I dropped the service last October, when we left for AZ, because at that time it was $7 a month to snowbird my account or $30 to just drop it and reconnect when we got back. One way or the other, it would have cost about the same, but I didn't have the hassle of getting billed each month.....I will not let them do auto-billing, they screwed it up pretty badly once and it took several weeks to get it straightened out. So yes, I've been a long time customer, just had a few months in between account activations.

Just came across your blog and wanted to offer my assistance. If you should ever have questions or concerns or need clarification, please feel to reach out to my team by e-mailing Umatter2Charter@chartercom.com. We will be happy to help in any way we can.

I am glad you received a call from the Charter Sales and Service Center to get this situation resolved.

TIG, not really. As you can see by the comment just below yours, they, like many who follow, think I'm "Annie". Annie is my dog. I'm her Granny ;-)

********Thank you, Mr. Ketzer. It's too bad I didn't matter2 the lady with whom I originally spoke. That was like trying to reason with a brick wall.

********Oh, Barbie, not really. I imagine I'll be going through the same-old-same-old when I return in the spring. I've been really happy with my Charter Internet service. The woman in the local office, not so much.

So I'm curious. How did Mr. Ketzer become aware of your situation and find your blog to post his comment? I've heard of people reaching out to companies (and vice versa) through twitter, but Granny, you don't twitter, do you?

Thyme2, I do twitter, but very seldom. In this case, I have a feeling one of my dear readers must have brought the blog to Mr. Ketzer's attention ;-) I didn't even know there was a "Umatter2Charter", LOL!