Client Service Manager
Salary

An average Client Service Manager in the United States can expect to take home roughly $55K per year. With some bonuses approaching $12K and certain profit sharing proceeds approaching $8K, overall incomes of Client Service Managers spread between $36K and $91K depending on individual performance. While the particular city and years of experience impact pay for this group, the specific employer is the most influential factor. Women make up the majority of Client Service Managers (67 percent) who completed the questionnaire. Job satisfaction is reported as high by the vast majority of workers. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

Communication is essential in this job, so a clear, effective communication style is necessary. The ability to work as part of a team - including as a leader - is important, as is the ability to analyze subordinates' performance and offer guidance. In terms of education and experience, a minimum of a bachelor's degree in management is typically expected, as well as five years of relevant experience.

Client Service Manager Tasks

Develop a training program that includes group training on-demand.

Manage and supervise the client services unit.

Develops, tracks and reports key performance measurements for the unit.

Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager

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Client Service Managers may progress into high-paying roles like Director of Operations, where median compensation is $88K annually. Career advancement for the typical Client Service Manager often leads to becoming a Client Services Director or a Manager of Client Services; median salaries in these positions are $32K higher and $2K higher, respectively.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager

Dominating the field, Willis North America, Inc., Bayada, Ameriprise Financial, Inc., The Nielsen Company, and Moneta Group are top firms with a reputation for hiring a great number of Client Service Managers. Although The Nielsen Company heads up the field in terms of compensation, offering the highest median salary at $89K, pay at this particular employer still varies considerably, running the full spectrum from $68K to $120K. Client Service Managers will also find cushy salaries at Fidelity Investments (+$76K), Thomson Reuters (+$71K), and The Bank of New York Mellon Corporation (BNY Mellon) (+$64K).

Other low-paying employers include Bayada at $41K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $59K.

Popular Skills for Client Service Manager

This chart shows the most popular skills for this job and what effect each skill has on pay.

Client Service Managers seem to require a rather large skill set. Most notably, facility with Account Sales, Data Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 30 percent, 16 percent, and 12 percent, respectively. Skills that seem to negatively impact pay include Customer Service, Microsoft Office, and Microsoft Excel. For most people, competency in Client Interaction indicates knowledge of Problem Solving and Project Management. A tool kit that includes Customer Relationship Management also typically contains Project Management and Problem Solving.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

For Client Service Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Survey participants with less than five years' experience pocket $47K on average, but those with five to 10 years of experience enjoy a much bigger median of $56K. Client Service Managers who work for 10 to 20 years in their occupation tend to earn about $66K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $69K.

Pay Difference by Location

With a pay rate for Client Service Managers that is 32 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Client Service Managers will also find cushy salaries in New York (+25 percent), Boston (+24 percent), Los Angeles (+19 percent), and Phoenix (+18 percent). In St. Louis, salaries are 20 percent below the national average and represent the lowest-paying market. Employers pay around 5 percent less in Charlotte and 3 percent less in Minneapolis, below-median salaries for those in this field.