Thanks! Customer service reps don't even know the answer.
Thank you for posting this. I was getting very frustrated!
Thanks a million times!!!
This actually works! Thank you so much!
Thank you! Yours worked. Everybody else's didn't.
Other:

This is NOT abusive. I pressed this button by accident.It is spam / self promotion.It is offensive or harmful.It does not contain enough information.It contains or requests illegal information.It does not make sense.

I have had the same problem with my galaxy SII. When I contacted Samsung they had me send the phone back. I did and the new phone worked fine for a month or so and then it stopped allowing me to use the option. I have searched high and low and have resolved to just not use this function. think it points to a connection issue in the slot where you plug in the cord.

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