Manager Cara Waters has a refreshing "Can Do" attitude and has been very helpful to me - employee Jim Burhardt has also done a
fine job in helping me. Friendly, helpful, right attitude, and
experience, what more would you want.
C.W. Owen

Manager Cara Waters has a refreshing "Can Do" attitude and has been very helpful to me - employee Jim Burhardt has also done a
fine job in helping me. Friendly, helpful, right attitude, and
experience, what more would you want.
C.W. Owen

NB: This is done while our car is still in the shop. For all I know, the work will be great. Having said that ...

My wife made a reservation a week or more out, to be sure that she had a loaner, because her work requires a car. No problem, their Lexus was hers to use. On the day she arrived, she was told that the Lexus wasn't there. "A customer needed a loaner", was the explanation. Then what's the point in a reservation? asked my wife. A blank stare was pretty much the response.

A tech (?) came to the rescue, saying that the Mercedes was available. Not such a great loaner, but better than nothing ... until it failed to start at the restaurant the first night we used it. So we had to take a taxi home.

Just now, I heard my wife giving Euro Cal out address. Cool, they'll get her another car! No such luck. They're going to rescue the Mercedes ...

NB: This is done while our car is still in the shop. For all I know, the work will be great. Having said that ...

My wife made a reservation a week or more out, to be sure that she had a loaner, because her work requires a car. No problem, their Lexus was hers to use. On the day she arrived, she was told that the Lexus wasn't there. "A customer needed a loaner", was the explanation. Then what's the point in a reservation? asked my wife. A blank stare was pretty much the response.

A tech (?) came to the rescue, saying that the Mercedes was available. Not such a great loaner, but better than nothing ... until it failed to start at the restaurant the first night we used it. So we had to take a taxi home.

Just now, I heard my wife giving Euro Cal out address. Cool, they'll get her another car! No such luck. They're going to rescue the Mercedes ...

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