Support & Downloads

My scanner is scanning very slowly. What can I do?

RELATES TO:

EXPLANATION:

If scanning is taking a long time using the Epson Scan software, we recommend checking your firewall or antivirus software as they can be the main causes for slow or inaccurate scans.

We recommend that you check the standard firewall settings for your antivirus software and add an exception for Epson Scan (escndv.exe). As an example, the manufacturers of a popular third party antivirus software called G-Data provide guidance for troubleshooting slow scanning on their website.

If you use antivirus software developed by a different manufacturer, use the guidance below to allow Epson programs as instructed. Refer to the antivirus software documentation or online support for help on adding/allowing programs in the firewall settings.

If you are using the Windows Firewall, do the following to add an exception:

Open Windows Firewall.

In the Windows Firewall dialog, click the Exceptions tab or Allow a program or feature through Windows Firewall (Windows 8 & Windows 10).

Yes, I would like to receive the Epson newsletter. Please inform me about new products, promotions and sweepstakes.

We respect your privacy. Your email address or other details will never be shared with any 3rd parties and you will receive only the type of content for which you signed up. You can unsubscribe at any time with a click on the link provided in every Epson newsletter.

If you would like to register as an Epson partner, please click here.
Not yet an Epson partner? For more information and for registration, please click here.

Region and language

Country / Pays

Language / Langue

Cookies:

We use cookies on our website. By continuing to browse our website, you agree to our use of cookies. For more information on how we use cookies and how to manage your preferences go to Cookie Information