My ILL Requests Help

You do not need to have an on-campus IP to access My ILL Requests. There is no need to use your campus's off-campus access mechanism.

Enter your library card/account number.If your home campus requires a PIN you must enter it to access My ILL Requests. The "more info" link in the My ILL Requests page contains a list of the campuses that require a PIN.

Once you have signed-in to My ILL Requests, your Requests will appear on the screen. After 15 minutes of inactivity, your session will automatically end. You will need to login again to use My ILL Requests.

Requests Displayed Per Page: My ILL Requests automatically displays 10 items per page. You can use the menu next to the Records per page label to change the number of items. The options are 5, 10, 15, or 20 records per page.

Show Everything: Click the checkbox to see all your active ILL requests, plus ILL items you have returned in the past 60 days.

Article has been received. Please view the PDF via the link provided in MyILL.

Received

The item has been received at the borrowing library

Renewal Requested

The borrowing library has asked the lending library to renew the item.

Recalled by lender

The item is needed by the lending library so it has been recalled.

Returned to Lender

The item has been shipped back to the lending library.

Shipped from lender

The lending library has shipped item to your library that has not yet been received.

Unknown: check with ILL staff

There is a problem with this request. Your ILL staff is working on it. Please contact UC Interlibrary Loan Services at your campus for more information.

Waiting for a lender to reply

The ILL request has been sent to potential lenders and is waiting on their reply.

If you choose the "Show Everything" option:
In addition to the above ILL statuses, you will see items with a CANCELLED, COMPLETED, or a PENDING status. Requests with a COMPLETED status will remain on your requests list for 60 days from the date of completion. Requests with a PENDING status are still active.

Note: this link will only appear if the item can be cancelled. For example, it will not appear if the item has been shipped to your library. If you want to cancel an item and the link does not appear, please contact UC Interlibrary Loan Services at your campus.

Click on the RENEW link to send a message to your home library asking to renew the item. The RENEW link only appears if the item is eligible for renewal. If the item is Overdue or the lending library has indicated the book may not be renewed, the RENEW link will not appear.

Documents appear as hyperlinks in My ILL Requests; simply click the link to view your document. Documents are available for 30 days after the date the email notifications is sent.

Some documents do not display in My ILL Requests for technical reasons. If this happens, your library will email you, supplying a link to the document and a User ID and Password to use for accessing the document. Click the link, then enter your User ID and Password. If you are having problems accessing your document using either of these methods, go to the Web Delivery Troubleshooting

If you have questions about the status of an ILL item as shown in My ILL Requests, and the list of ILL Status Descriptions does not address your situation, (for example, you returned a book several months ago but it still has a renew option in My ILL Requests), please contact your home campus UC Interlibrary Loan Services.