What is an Instant Store Credit and how to do I use it?

For our customers in the United States, while we're waiting for you to send back your return items, you get the option of using an Instant Store Credit!

An Instant Store Credit allows you to purchase a different size, color or style right away on TheChivery.com using your refund amount due. This credit is for the amount of the item(s) you selected to send back through the return system and can only be used on TheChivery.com.

At the time a pre-paid return shipping label is presented to you, you will also receive a unique Instant Store Credit voucher code that you can easily copy to your clipboard. Load up your cart with goodies, and simply enter the Instant Store Credit code provided in the Gift Card box during checkout and your Instant Store Credit will be applied to your new order.

Purchases exceeding the Instant Store Credit amount are paid for through The Chivery’s normal check-out methods.

Any remaining Instant Store Credit amount will be refunded back to your payment method within 3 days of delivery of your returned item(s). Keep in mind it may take an additional 1 to 3 business days for your refund to show on the original payment method.

International customers are not eligible to receive an Instant Store Credit at this time.