I know that there have been some controversial hiccups and this isn't really to do with "where's my order?"

I just wanted to know if the "Revisions to Firmware" date is correct or not. If it is correct, then it should be lit up instead of the dimmer not yet finished color. I think from what I understood from the last blog update is the firmware is still being updated and was predicted to be finished in August (now well in to September). If it finished in September, then it should probably display SEP in bright, if it was finished in August, then AUG in bright, and if it's not finished, it should be SEP in dim to better understand the status.

On a kind of related note, @waytools are you going to update the progress soon? Maybe a small note to the effect of "still seeing some unexpected firmware problems and still addressing them" or "we knocked out 90% of logged defects, things coming along very well -- updated projected dates to come?"

I have the patience and have seen other products that had all the same kind of scalability issues going in to production, but one thing I love about these elusive creatures are the technical updates where they share insight to the production process and make us preorder folks feel connected and educated. Looking forward to the next updates!

They could just post the issue tracker summary at he end of the shift.

copy...paste. easy.

I could easily see not wanting to do that from waytools' perspective. I don't know any company that would make known of their internal tracker unless they're FOSS -- it's just inviting a lot of backseat drivers who maybe could do it better, but ultimately can't. I'm happy with periodic updates like this recent one saying "knocked out OTA, making bluetooth work better with noise, ..."

I agree with the idea of frequent updates to backers but I also get they want to go heads down as much as they can. It's tricky to keep everyone happy. With the delays, until they ship, they'll do no right in everyone's eyes and they've really doubled down. If they ship a product that's not doing exactly what we envision or more, all the backers will throw a tantrum about waiting all this time for something short of pure magic. I can't tell you how many times I've seen companies spring up and get a beautiful functional prototype built, then switch to production and all these same pains happen.

Each one of us who bought at the beginning, bought an in production unit. Not a pre production dream. They claimed in production finished R&D ready to mass produce, kinks worked out.

"in production finished, ready to mass produce, kinks worked out" contradict one another. In production means it's being built en masse. Ready to mass produce means all the orders are placed and factories set up, but not in production -- pre-production. Kinks worked out can be in many phases -- could be the prototype, making sure everything is ready to send to the factories, or could be what we see with the delays, where production produces an unpredictable .3mm chunk that a solution is built around to re-make them or add an extra stage to mill them.

Ultimately, I think all the frustration comes down to estimates. If they told you it would be shipping a year later, would you have still preordered or would you have waited a year to order? If the former, then like I said, it's all about the estimates.

I know they've stated their philosophy before of wanting to overpromise to push themselves more, but I would have had a conservative project manager come on board and go "no things have clearly delayed time and time again and let's add in lag time and predict farther out -- better to underpromise and overdeliver every time." I think they have a lot of waterfall planning and if one stage adds a week, they're all delayed a week but they're hoping the rest can happen in tandem. A solid PM would have added in lag, tried to reduce waterfall, and said here's either a realistic date or you should promise farther out because of unknowns. Just something that happens when one or two specialties (engineers mainly) dominate the business, especially in smaller shops.

@waytools keep pushing forward and giving us those technical updates! I don't think you should have September on the board but I appreciate the timely update with this post. I can guarantee looking at the work you've done and have to do, even slaving nights and weekends, you won't realistically get it out the door by then.

It is immoral to make committments and take money when you know those committments are impossible to achieve.

If they had said it was a year, I'd have considered ordering, but more likely, would have bookmarked the link and checked on them every so often. I would also have picked up a different keyboard so I would not have been stuck on trip I wanted the keyboard for. Said trip was 4 months after I ordered.

A philosophy of overpromising to push themselves more, is a philosophy of failure.

Scotty never gave an estimate of 2 hours to fix the warp core when it would really have taken 2 months. If he did that, the Enterprise would have been dust on a Warbird.

It's under promise & over deliver, not the reverse. This is why Oracle bought Sun and not Sun buying Oracle.

Yup. And I strongly believe that @waytools knew at the August blog post that they would not be shipping in Septembet - thus immoral.

There's been no mention of firmware passing all their testing yet. If it were done today, which it isn't, it would be September 22nd before the firmware could be deemed ready to load on the existing stock. I am a big fan of Q/A testing, so don't want them to short validation.