Return Policy

Our 30-day money back guarantee gives you time to make sure your happy with your purchase. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.

Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

Please allow approximately 2 weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment and notify us immediately at support@ketonix.com.au

Please retain all packing materials unless instructed otherwise from us. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. We will not be responsible for lost or damaged returned shipments.

PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.

Shipping Charges

Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. We will not reimburse you for unauthorized shipping expenses incurred.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

After Your Return is received

Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code can delay receiving your return.

Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.

If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment.

Credits to Your Charge Card

Credit card purchases, PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that we have received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.