FAQ

PROFILE

HOW DO I SET UP MY PROFILE?

ORDERS

CAN I MAKE CHANGES OR CANCEL MY ONLINE ORDER AFTER ITS BEEN PLACED?

Unfortunately, once an order has been processed we cannot make any changes to the order. All orders ship within 1 business day. For changes, we ask that you please wait until the order arrives and follow the normal return procedure.

WHEN WILL MY ORDER SHIP?

All in stock orders ship the next business day if they are placed after 1:45pm EST. Orders placed before 1:45pm EST will ship out the same day. All orders ship via trackable freight carrier like (Fedex, UPS, USPS) and arrive between 3-5 business days. If upgraded shipping was selected you will receive your order either next business day or the 2nd business day from placing your order. Your order must be received by 1:45pm EST to be eligible to have your order ship out that day. If your order is placed after 1:45pm EST then your order will ship out of our warehouse the next business day.

HOW CAN I TRACK MY ORDER STATUS?

You will receive a tracking number when your item ships from the ZeroTie warehouse. In addition, you can check the status of your order at anytime if you have an account with us, please go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the UPS tracking number. Click on it to see the status of your shipment.

BILLING & SHIPPING

WHAT FORMS OF PAYMENT DOES ZEROTIE.COM ACCEPT?

WHAT SHIPPING OPTIONS ARE AVAILABLE IN THE CONTINENTAL USA?

All orders in the continental USA ship via trackable carrier such as (Fedex, UPS, USPS) unless Two Day or Next Day shipping options were chosen at checkout for an additional fee.

SHIPPING OPTIONS WITHIN THE UNITED STATES

Shipping Method

Delivery Time

Order Total

Shipping Charge

Standard

3-7 business days

FREE

$4.95

Two Day

2 business days

$20 Dollars

$20

Next Day

1 business day

$30 Dollars

$30

Must place order by 1:45pm EST to ship out the same day, otherwise orders will ship out next business day.

ZeroTie does not ship on Major Holidays.

WHAT ARE THE SHIPPING FEES?

Shipping within the continental USA is free over $30.

Express shipping options are available only in the continental USA for the following:

Overnight Shipping: $30 dollars per order

Two Day Shipping: $20 dollars per order

PLEASE NOTE: ALL expedited shipping orders must be placed by 1:45pm EST. See Shipping Policy.

WHEN WILL MY ORDER SHIP?

Your order must be received by 1:45pm EST to be eligible for upgraded shipping. If your order is placed after 1:45pm EST then your order will ship out of our warehouse the next business morning.

CAN I SHIP AN ORDER TO A P.O. BOX?

Unfortunately, we cannot ship to P.O. Boxes. We require a street address for delivery.

CAN I SHIP AN ORDER TO A FOREIGN COUNTRY?

At this time we do not offer shipping outside of the United States.

CAN I SHIP AN ORDER TO MULTIPLE ADDRESSES?

All orders require one shipping address and we cannot offer split shipments at this time.

RETURNS

Please note we offer free returns.

Please click here and follow the prompts for the return. After you enter your email and order number, hit next, and you will then be able to print a prepaid United States Postal Service return shipping label to use to ship the item(s) back to us.. Returns will be refunded in the original method of payment Please make sure to keep a record of your tracking number.

When returning please ensure you send back your original packing slip along with your return. If you no longer have the packing slip, please insert a piece of paper with your full name and order number.

Please note you will receive a full refund for your product.

Note: We do not offer exchanges. Please purchase a new pair and when we receive your original shipment back you will receive a credit within 4-5 business days.

WHAT IS ZEROTIE’S RETURN POLICY? DO YOU OFFER EXCHANGES?

ZeroTie offers free shipping on all orders and free returns. We want your shopping experience to be as convenient as possible. We will allow returns of unworn merchandise within 30 days of receipt of your order. Please click here and follow the prompts for the return. After you enter your email and order number, hit next, and you will then be able to print a prepaid United States Postal Service return shipping label to use to ship the item(s) back to us.. Returns will be refunded in the original method of payment. Do not send items back through other means of shipping or we will not be able to process your return. The turnaround time to receive your credit is 1-2 weeks from the time you ship your item back to our warehouse. When your item is received your refund will be issued as long as the item(s) is in new and unworn condition.

EXCHANGES

Unfortunately, we are unable to offer exchanges on ZeroTie.com. Our products are in high demand and we cannot guarantee we will have the requested size in stock by the time we receive your exchange. Therefore, please place a new order and log into your account to return the item you no longer want. The refund will be issued as soon as we receive the merchandise back to our warehouse.

HOW DO I GET A RETURN SHIPPING LABEL?

Please log into your account, under Order 'View Order' then click 'Return Request' next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print a prepaid United States Postal Service return shipping label to use to ship the item(s) back to us.

WHAT IS THE TURNAROUND TIME FOR RETURNS?

The turnaround time to receive your credit is 1-2 weeks from the time you ship your item back to our warehouse. When your item is received your refund will be issued as long as the item(s) is new and unworn condition.

CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE, STYLE OR COLOR?

Unfortunately, we only offer returns because due to our products being in such high demand we cannot guarantee the size/style/color you are requesting will be in stock if we wait to receive your order back to our warehouse. Therefore, we recommend that you please return your item and place a new order for the size/color you would like to receive. Once we receive your original order back at our warehouse we will refund your credit card the full amount as long as the merchandise is in new and unworn condition.

WHAT IS ZEROTIE’S POLICY ON DAMAGED/DEFECTIVE ITEMS?

We stand behind all of our footwear. If you happen to receive a damaged or defective items, please notify us immediately via email at info@zerotie.com.

HOW DO I RETURN AN ITEM I RECEIVED AS A GIFT?

All items must be returned by the purchaser. They will receive the credit on their credit card used to purchase the item.