Our 1000+ mile trips have been truly enjoyable, easy and comfortable. All the versatility of a roadster/luxury coupe available at a touch. Yet in the lap of luxury lurks a beast if you unleash it. This car has awesome power and torque. The beauty of the design turns heads.
The Diamond White over the porcelain/black ash wood interior is rich and ...

Avg. Dealer Rating: (17 reviews)
"
Horrible. I live 4 hours away round trip,
so I of course wanted someone to be at
least halfway thorough and someone
who's able to at least communicate a
little bit lol. Neither of those could be
found at West Herr's Mercedes of
Rochester. Wanting to have somebody
else take the bulk of the depreciation on
these quickly depreciating cars, I was
interested in a car that was about 2
years old like most smart people are. So,
of course I told them I understand it's a
used car so it's not going to be perfect,
it's going to have some blemishes, I'm
just wondering what and where they are.
So much for attempting to build a
rapport, they obv really didn't care and
here's where logic ends.
I was told by Sharon in sales the
Mercedes I was interested in had no
dings, dents, scratches absolutely
nothing when the car was very rough to
say the least. After numerous emails to
her just to get the simple task of a
couple questions answered and even a
reply I gave up on her. I then spoke with
Jeremy in sales. He was at least
thorough enough initially to show me the
car was in pretty rough shape and the
exact opposite of what Sharon had
relayed, but after he realized he couldn't
pass the car off to me he became
detached and didn't bother with replies
either. Def looks like a pattern here
people and unfortunately it's not a good
one. It's a pattern of little to no integrity,
and mind you this was with me being
polite and respectful, and being
interested in an upper echelon car like a
C63 or E63 too! Wow, if they act this way
with somebody not being super picky,
being interested in a high-level car, and
they act this way before they get your
money, I don't even want to imagine the
fiasco that could materialize after they
get the sale and have your money! Be
careful! Best case scenario they'll waste
your time, and with time being the only
thing we can't get more of that's just as
bad.
There are a lot of other options out there,
go to one of them, any of them. You've
been warned. "

Avg. Dealer Rating: (61 reviews)
"This was one of the most pleasurable car buying experiences I've ever
had. After our son totaled our car, we were in need of a "new" used car
and we went to North Bay to look at used cars. When I first arrived I was
met by Rick Rodriguez who showed me a couple of cars I had emailed
him about. At first I thought he made a mistake as these cars all looked
brand new and I told him I was looking for a used car! He laughed and
told me they were used and that's how North Bay operates- they detail the
car first and then you get to see the car as it came in to them. Once I
chose my BMW X5 and bought it, I was pleasantly surprised to find out
they do another detail cleaning of the car and fix any items you might have
pointed out. For instance, the leather around the steering wheel was a bit
loose and it was tightened and restrung. But the biggest and happiest
surprise is they review all the key checks for brakes and tires and if they
are at less than 60% capacity, they replace them- so I ended up with
brand new tires and brakes on a car that had 29,000 miles on it. Normally
if you were to go to an authorized BMW dealer and purchase a certified
pre-owned car, they are responsible for ensuring there is at least 50%
remaining on the tires, brakes, etc- not 60%. North Bay Imports just went
further with ensuring this customer was satisfied. The car drives
beautifully and it really looks brand new.
The sales team of Rick and Jon were amazing- not at all pushy and let me
spend as much time as I needed to check out the cars I was looking at. I
couldn't be happier with this car buying experience. The process of buying
the car was painless as well. I never felt pressure and really felt I was
getting a terrific deal."

Avg. Dealer Rating: (26 reviews)
"They were quick to get back to me about the car but upon test driving we ran into a problem . Said I was still interested and they would give me a call back when the car was ready . I have never heard back . UnFortunate because I was still ready to purchase the vehicle when ready with 1/2 down. Hopefully somebody else has better luck "

Avg. Dealer Rating: (26 reviews)
"I had an excellent experience dealing with David, he worked very hard to get my deal done. Also very professional atmosphere. The owner Zach is very friendly as well as Alex. Way to go team ABZ......"