What's your why?

All the team here at WFP know why they do what they do, this makes what we do a much a better service. The team are not afraid of hard work and strive to exceed customer expectations. We aim to solve all our customers' problems in the most effective manner, to allow their days to run with as little disruption as possible.

Current Vacancies

Senior Engineer

Fire Systems Engineer

Security Engineer

This role is for you if you are a willing and able, experienced Fire & Security engineer, who is a good leader and has a desire to achieve an exceptional service from their team of engineers.

Supporting our customers, and their customers on their behalf, standing shoulder to shoulder with them when confronting problems

Why WFP?

Professional, Personable, Caring, Responsive

Why you?

Are you looking to: Further your career? Join a strong and supportive team? Then this is the place for you. However, the WFP team are a different breed; our people make our business what it is, we want strong committed members of the team that share our beliefs. To be better than the rest, you must:

Do everything properly, safely and with integrity

Want to WOW our customers with that little extra that they weren't expecting

Believe in and understand why we do what we do

Be willing to always improve and learn more

Customer Service

In the eyes of the majority of our customers, the only real difference between between us and others is customer service. Appearance, attitude and respect for our customer’s time and property are all judgments that are made by the customer, generally the second we walk through the door.

Customers have a choice, its essential to ‘wow’ our customers at every point, from answering the initial telephone call, the sales process, through to delivering the service and by ‘actively’ listening to our customer to deliver ongoing value and further services to support and ideally exceed our customers’ expectations of the relationship.

Its important that the customer receives added value by choosing WFP, this includes helping customers to make the most of their systems; including advising them how to spend their budgets wisely on upgrades and repairs and to remain compliant with law, keeping them abreast of any changes in the law or technology that could benefit their long term objectives; either by saving them money or giving more benefits for the same or less expenditure.

Where do we work?

WFP is based in Essex and we work in London and all of the surrounding counties, most of our work is in the centre of London and out towards East Anglia.

What do WFP do?

Solving Problems

We solve problems, our customers often have statutory needs to fulfil, however it is when we solve problems for customers that we are at our most valuable, our team are technically able and we have a belief that there is always a solution to any problem. Its important to note that we don’t look to spend our customer’s money, we do our best to advise our customers how to solve problems and sometimes it can be a simple as moving a camera angle, or detector location by less than a metre.

We also offer; Sprinkler, Dry Riser, Fire Extinguisher maintenance through our chosen partners and we are transparent about this with our customers.

Who are our customers?

The majority are commercial and traditionally used us for fire alarm maintenance, small works and installation, although customers told us that they want one number to call for maintenance of fire and security systems and over the last three years we have invested in building our capability to provide just this.

Sectors

The education sector, specifically schools in Essex and East London either directly or via Essex County Council

Facilities Management Companies with office buildings mainly situated in and around London

Commercial enterprises in and around Essex

Hotels around London, Essex and surrounding areas

Electrical Contractors in London, Essex and Suffolk

Contact us

If our straight forward, cost effective and simple to use support sounds like the service you are looking for then just call us or fill in this contact form and we'll arrange to meet you and fully understand what your needs are.