Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight

BOS

JFK

Good 6.0

No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!

Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors.....

DFW

TPA

Excellent 10.0

Timing of flight routes

Sat on a pillow

LAX

NRT

Mediocre 2.0

nothing

had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase.
i booked another new flight with another airline direct. worst experience in my life using kayak.

The WiFi was very intermittent and made the entertainment hard to watch.

FAT

DEN

Excellent 8.0

People who help me with my 87 year old mother we extremely thoughtful.

I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!

SBN

ORD

Mediocre 2.0

Can’t think of a thing on this flight.

Delay after delay. Took way too long for de-icing. The storage compartmemt door got stuck and I could not get my bag out. The flight attendant blamed the issue on my bag. She claimed it was too big. It was not. I have carried the bag on several flights with similar planes, the gate agent slowed it on the plane as many have, and I had no issue opening and closing other compartment as I tried a couple after maintenance retrieved my bag.

EWR

LHR

Okay 5.3

Boarding was delayed because the aircraft was being serviced.
None of the tray tables or screens were cleaned. They looked like people sneezed on them. Disgusting.

MIA

EWR

Mediocre 2.0

Nothing

The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed.

The only thing I didn’t like is that he have any fresh food they said something was going on in LA that prevented him from giving us actual food other than that everything else was fine

MCO

MIA

Mediocre 2.0

Flight got canceled for over a week.

GIG

JFK

Okay 4.6

Nice crew

I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE.

LAS

JFK

Okay 5.0

Good leg room

5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!

PWM

DCA

Okay 5.3

Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years.

had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase.
i booked another new flight with another airline direct. worst experience in my life using kayak.

PWM

DCA

Okay 5.3

Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years.

BOS

JFK

Good 6.0

No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!

Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors.....

had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase.
i booked another new flight with another airline direct. worst experience in my life using kayak.

LAX

PHL

Excellent 10.0

A great flight

No real food to eat

DFW

TPA

Excellent 10.0

Timing of flight routes

Sat on a pillow

PWM

DCA

Okay 5.3

Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years.

No free food besides pretzels on an almost 8 hour flight. Any decent seat is an upchaege to economy plus. WiFi slow, only can access entertainment if you have app download on phone.

SFO

SIN

Good 6.6

Awesome and helpful crew

Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location.
Food was not good, and drink service was only done twice on 17 hour flight.
It took an hour to start taxiing after we were all seated and left the gate.

FAT

DEN

Excellent 8.0

People who help me with my 87 year old mother we extremely thoughtful.

I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!

DEN

HNL

Good 7.3

The crew was very professional.

The WiFi was very intermittent and made the entertainment hard to watch.

I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE.

JFK

BCN

Excellent 10.0

much room. great entertainment. great crew

LAS

JFK

Okay 5.0

Good leg room

5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!

BOS

JFK

Good 6.0

No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!

Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors.....

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