Pay-for calls, pay-for text messages and services by third parties

Have you taken part in televoting for your favorite TV artist? Have you purchased a public transport ticket or a car park ticket per text message? Have you bought digitally an app or number? Your Netflix subscription on Proximus TV?
These services or purchases are provided by an external service provider.

Where are they on your bill or payment statement?

These amounts are grouped together on your bill or payment statement. They are broken down into two sections:

In the 'Consumption' or 'Usage' section, you will find the calling charges that are billed according to our normal rates.

In the section 'Services provided by third parties' or 'Mobile payments' you will find the amount payable for using the services. We pass on this amount in full to the service provider(s) concerned when you pay it.

In the "Services provided by third parties" section, click the arrows until you see all the details appear.

N.B: You can also view mobile payments (purchases you have made via your mobile phone, smartphone or tablet) in the MyProximus app (Usage>M-PAY). These will appear between 30 minutes and 48 hours after your purchase and will remain visible for the duration of the month underway.

Click on the reference of the bill in question and then on the relevant telephone number.

In the "Mobile payments" section, click the plus signs until you see all the details appear.

N.B: You can also view mobile payments (purchases you have made via your mobile phone, smartphone or tablet) in the MyProximus app (Usage>M-PAY). These will appear between 30 minutes and 48 hours after your purchase and will remain visible for the duration of the month underway.

How do you contest an amount?

For more information about your purchase or service, please contact the supplier first. Follow the steps below.