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Keeping Your PSAP Finely Tuned

So, everything seems to be firing on all cylinders in your PSAP. You have the latest and greatest technology up and running smoothly, your training program is keeping your team ahead of the curve, and morale is good. What else do you need to think about? The answer is: A LOT! There are numerous ways that you can make sure your communications center (or network of centers) runs as efficiently and effectively as possible.

The Keeping Your PSAP Finely Tuned suite of classes is targeted to 9-1-1 professionals and governing authorities responsible for ensuring that PSAPs are adequately funded, well protected in the event of a lawsuit, in compliance with governmental regulations, and able to evolve the form and function of the traditional PSAP.

NENA Courses - Keeping Your PSAP Finely Tuned

The Keeping Your PSAP Finely Tuned suite of classes is targeted to 9-1-1 professionals and governing authorities responsible for ensuring that PSAPs are adequately funded, well protected in the event of a lawsuit, in compliance with governmental regulations, and able to evolve the form and function of the traditional PSAP.

Designed to instruct attendees on the use of the NENA Communications Center Staffing Tool, this hands-on workshop then has you using the Tool during the workshop to determine your center’s staffing needs at a high-level. You will use a combination of facilitator-provided practice data and your PSAP’s actual data to determine the staffing needs of your center. Upon return to your agency, you will further modify the Tool with your center’s data to provide an accurate staffing assessment.

Where do you start when it comes to developing a procedure manual? Should you develop a policy, procedure, or guideline manual? What is the difference? How do you develop a consolidated communications center manual from scratch or from several existing manuals? This one-day “hands-on” course is divided into two sessions designed to answer these questions and provide guidance in this difficult and time-consuming task.

This course defines the process of designing a new PSAP and identifies the steps involved: from determining the need through design, bidding, construction, and move in. Attendees will hear how they, as PSAP managers, are critical to driving a project to a successful outcome and will learn about the role they play in every phase of creating or revitalizing a PSAP and/or EOC that best serves their community.

9-1-1 center personnel face exposure to legal liability both inside and outside the workplace. While some of this is unavoidable due to the nature of the job, training and illustration of potential pitfalls can serve to minimize potential risk. Drawn from real-world experiences, this course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability.

With budgets strained to the breaking point, grants have become a critical source of funding for 9-1-1 centers. Awards for improving homeland security, building next generation capable infrastructure, and upgrading PSAP technology continue to increase, but how can 9-1-1 professionals locate these opportunities and create successful applications? It’s easier than you may think!

This course will introduce PSAP managers and emergency communications officials to the many facets of the Americans with Disabilities Act (ADA) that directly impact communications center operations, and will help 9-1-1 professionals understand the difference between proper and improper practices as defined by the law.

This course is designed to help PSAP managers and 9-1-1 officials understand the often difficult and demanding process of consolidating multiple PSAPs into a single, unified communications center. Written based on the experiences of private sector professionals and 9-1-1 center managers who have overseen consolidation projects, the class emphasizes the steps necessary to overcoming the doubt, opposition, and obstacles that are common to most consolidation efforts.