3Q: WHY DO I NEED TO FAST OVERNIGHT BEFORE A BLOOD TEST?

3A: The effects of a meal on the levels of certain chemical substances in the blood used for analysis can be affect the results up to 12 hours after. So by fasting overnight, a blood test result will not be influenced by a recent meal.

4Q: WHY DO I HAVE TO WAIT WHEN I HAVE MADE AN APPOINTMENT?

4A: Although patients may be scheduled to see specialists at specific times, they may often have to wait because consultation for each patient varies depending on the complexity of their condition. Also priority may be given to patients who need immediate attention. Alternatively, doctors may be held up or called away from the clinic to attend to emergency cases.

As for patients entering the consultation room without being called, these are patients returning for a review of results from an exam or test ordered by the doctor during an earlier appointment.

6Q: WHO DO I SPEAK TO IF I HAVE A COMPLAINT?

7Q: WHAT ARE THE FOOD SERVICE OPTIONS?

7A: On your meal tray, you will receive a menu to select your meals for the following day. Complete the menu right away so that it is ready for pickup. If you are on a special diet, your menu will be modified according to your doctor’s orders. We work closely with your nurses and doctors to decide on the best nutritional choices for your condition.

13Q: IS THERE A BANK NEAR THE HOSPITAL?

14Q: WHAT ARE MY RIGHTS AND RESPONSIBILITIES AS A PATIENT AT METROPOLITAN HOSPITAL?

14A:

To be informed of your rights and to participate in the development and implementation of your plan of care.

To receive care without regard to your race, color, national origin, religion, age, gender, ability or disability, or sexual orientation.

To request and receive care which respects your individual cultural, spiritual and social values.

To expect that efforts will be made to offer you continuous, coordinated and suitable care during and after your hospitalization.

To be informed of your health condition, including the nature of your illness and the treatment options available, including potential risks, benefits, alternatives and costs, and to participate fully in your healthcare decisions.

To express complaints or grievances concerning the quality of care or service and to voice them without fear of discrimination or reprisal.

To be allowed access to information contained in your medical records within a reasonable time from your request.

To request and receive information regarding the charges for any treatment and to receive an explanation of your bill upon request.

To have personal privacy, including confidentiality of your medical record, and to be assured that medical and personal information will be handled in a confidential manner.

To receive care in a safe setting and environment.

To provide all personal and family health information required so we can offer you proper care. This includes reporting if you are in pain or require pain relief.

To participate to the best of your ability in making decisions about your medical treatment and to comply with the agreed upon plan of care.

To ask your doctor or other healthcare providers about anything you do not understand