FAQs

How do I place my order?

Order online by measuring your item to be framed and selecting the correct price band here. Pick a collection date, we collect your item and deliver it framed 3 weeks later. We collect and deliver on Sundays, you can choose your date when you place your order.

What areas do you deliver to?

We collect and deliver for free in the London boroughs of Hackney, Islington, Haringey, Tower Hamlets and Waltham Forest.

What If I don't live in in the collection area?

Unfortunately we don't currently offer our bespoke service to any other areas at this time.

Can I see some samples?

We will bring samples of our frames and mount choices with us when we collect your artwork to help you choose your combination. You can also see examples of our work on the product pages and on instagram.

What if I want a different frame to the ones you are offering?

We only offer one style of frame in four different finishes, as we think they go with everything and we like to keep things simple and modern. It's also how we keep our frames high quality and our prices low. We’re happy to recommend other local framers who offer a different service.

WHAT IF I NEED AN XXL FRAME?

Our pricing guidelines stop at 110cm but we can frame giant artworks too. Get in touch with your measurements and we can give you a quote.

What if I want a really ornate frame?

Then I’m afraid you have come to the wrong site. These are not the frames you are looking for.

What do you mean by FSC or ‘sustainable’ wood?

Currently our frames are made of wood which is categorized as FSC mix - which means they can be a combination of 100% sustainable wood and controlled sources and/or recycled wood or fiber – which isn’t ideal but it’s the best option we have found. We are working with our suppliers to offer 100% FSC certified sustainable woods in the future.

We're committed to sustainability. We are constantly taking steps to reduce waste in our packaging and our workshop materials and use local suppliers as much as possible.

What forms of payment do you take?

We accept all major credit cards. All online payments are processed through Stripe. If you would prefer to pay by invoice and bank transfer just get in touch.