Vendor Details

Hippo CMMS

www.hippocmms.com/

Founded 2002

Canada

About Hippo CMMS

Hippo CMMS is a powerful, affordable, and user-friendly web-based maintenance management solution. Its flexible platform and essential CMMS features suit a variety of industry needs, from manufacturing to healthcare hospitality to education and more. Hippo makes the complex simple with its graphical interface, unlimited user licenses, and friendly support team. With over ten years of experience, Hippo has been instrumental in streamlining maintenance operations for hundreds of organizations.

Comments: I think the price is very good for the system and if you want to keep you life simple with out much confusion then this is the best program for a small business or a beginning business.

Pros: This was a very easy to use and simple product, it was able to provide all of the qualities of a program that I was looking for in a beginning scale. It was easy to learn to use and encompassed most of the what our company was looking for in a program like this.

Cons: There were some restrictions in the sense of what we needed. We have over 50 properties and over 200 tenants and there were some functions that did not separate the properties as needed.

Very Good

Feb 09, 2018

Samantha darby

Project Engineer

Jamaica Public Service

Construction, 1001-5000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: it is very easy to add items and for contractors to access their work orders

Pros: this is a very good application for small to very large property management and fleet.
very easy to use

Easy to use CMMS Software

Feb 08, 2018

Brady Cummings

Facility Engineer

Mancinis Bakery

Industrial Automation, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use
Great customer support
Great value
Continuously updating
Onboarding was easy
Barcode scanning

Cons: Not as functional as some higher end software
A lot of spreadsheet type views
Cannot edit closed work orders
Parts and invoices can be confusing

Using Hippo was a great tool for keeping track of the statuses of facilities

Jan 19, 2018

Jess Scott

Archivist

BL Enterprises

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The Hippo program made it really easy to keep track of and monitor the fixing of problems at various facilities

Cons: The price points could be improved upon with correlating to services offered but overall it is a great tool for sure.

Vendor Response

by Hippo CMMS
on February 11, 2018

Hi Jess
Thanks for the great feedback and glad to hear that you are having a positive experience using Hippo CMMS. We continually strive to make our software better and be the best solution for facilities and maintenance professionals. We hope to keep the lines of communication open with you and all our customers. Contact us anytime you need help.

Hippo offers Streamlined needs.

Jan 18, 2018

John Palazola

Sales Associate

M. Palazola Produce

Retail, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The best thing about Hippo is that is partnered with and architechural firm and will with coordinate them to create an asset management map of your facility.

Cons: There are limited options though. Color coding priority of management is not available, nor is their a list of immediate concerns.

Hippo CMMS - funny name, but nothing funny about this software.

Dec 27, 2017

Clifton Kump

Maintenance Planner

Paterson Pacific Parchment Company

Industrial Automation, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User interface is easy, plus having this being a web based program really frees up server space. Support staff is knowledgeable and quick to respond.

Cons: Web based program is also its biggest fault, as you have no control over outages. There are VERY few, but they do occur. Don't let this scare you off, this CMMS is powerful and basic.

Great support in setting up the program

Dec 20, 2017

Robert Turner

Special Projects Director

Caldwell & Johnson Inc.

Commercial Real Estate, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Recommend that they integrate maintenance schedules when first developing the location spreadsheets.

Pros: easy to create a work request and have it process through the system. Data entry is very easy to use and the templates are in an excel format

Cons: Nothing as of yet, the functions are what I expected during the sales evolution. Training should be readily available to focus on different platforms, location template and scheduled maintenance templates

Very professional to work with; great follow-up; good training

Dec 20, 2017

Diana Kirkaldy

QA Manager

Windmill Farms

Food & Beverages, 201-500 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use; cost effective for small business; allows for many users; training videos for new users

Cons: Completing spreadsheets for them to upload is VERY time consuming. If they require corrections, you can easily go over your uploading time frame which costs more $$

When your in the know Hippo is the way to go

Oct 13, 2017

Mike Dieschbourg

Facilities Manager

Calvary Baptist Church

Construction, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Over all getting started with Hippo has had its bumps in the road, learning the system, as with any new process. The people I have worked with have been great and very responsive. The answers for your questions are there, in the software, settings, and in the how to's, as well as the help you receive from the personnel. As of this review we have had the system for around 4 months, still knowing, we have more to learn. But our system is up and running and people are using the system, which has been a great help, in capturing requests, that use to be mentioned in conversations, and forgotten about. Along with being able to track equipment and request histories. We can already see the benefit in going to this system.

Pros: Once you have All your data input into the system, it is a great way to manage service requests. For the general user, to input a request, teaching the information only takes minutes. Reoccurring work orders, can be setup from templates you can customize to your facilities. Searching the status of work requests, can be done by the clicking of a few boxes. The people I have worked with through the on boarding process have been great. Very quick to answer questions. And eager to get you setup and customized for your situation.

Cons: Starting from scratch there is a lot of data input, but to be fair that would be the case using any CMMS software. Learning the terminology of the system, takes a little getting use to. There is no app, as of 10/17, so for mobile it is a web page. The mobile and desktop views are different, and take a little getting use to.

Not the best CMMS system I have used

Aug 18, 2017

John Loomis

Maintenance Manager

Christy Catalytics

Industrial Automation, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We are just starting a Maintenance Program, in the future we will need to go to a different program.

Pros: Its a good Starter Program,
Initial start up support was Good
program does create work orders and shows Status well

Cons: Cumbersome
Hard to close Work orders, you must click boxes Multiple times to get check marks to appear, and to type in readings
Cannot get Machine History with out looking at each work order issued for that specific piece of equipment

This software has helped our department immensely with keeping up with repairs.

Jun 27, 2017

Danielle Perry

Maintenance/Development Coordinator

The Shrimp Basket

Restaurants, 1001-5000 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is very user friendly- very easy to navigate. We have several different people, ranging from managers, office staff, and technicians using the software and all have been able to operate with ease.

Cons: The fact there is not an app for a phone or tablet. The mobile site is ok but not nearly as useful as the computer site. Wish there was an actual app.

Overall: Hippo CMMS helps our company keep up to date records for all maintenance issues we have for our 27 locations. It keeps us organized and ready for the fast growth we are expecting.

Vendor Response

by Hippo CMMS
on November 07, 2017

Hi Danielle
Glad to hear that you are generally pleased with the software. We hear our customers loud and clear and you are the people that steer our development roadmap.

Has helped our Maintenance Team reclaim several hours per week

Jun 16, 2017

Scott Bedrosian

Sr Dir of Ops

Metropolitan Ministries

Commercial Real Estate, 201-500 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simplicity and customization. I love the ability to use software that feels unique to our organization and is intuitive to use.

Cons: I'm not a fan of the pricing structure, making use of buildings vs people, but it still worked for us.

Effective system

Jun 14, 2017

Michael Hochman

Facility manager

Champlain College

Real Estate, 51-200 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It was pitched to us as one of the first CMMS system and has continued to evolve with the market and that sure is what we have seen.

Cons: It can be hard to add new location and delete existing location from the system. Technical support is good but can take a while to ER someone on the phone.

Worth the money, could improve.

Jun 13, 2017

David Milewski

Asset Manager

Vision Properties

Commercial Real Estate, 11-50 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We wanted a work order system at a reasonable price and found this software does the job well. Just wish we could have an application where everything can take place there as opposed to checking emails then logging in via a browser. Also instead of emails I would prefer a text message letting me know to check the site.

Pros: Value, the easy tenant/requester interface, inventory tracking, work order system. Tenants have said they liked it so far.

Cons: No phone or tablet app, notifications sent via email. I don't like that everything needs to be done through the browser, makes it more cumbersome.

I couldn't be more pleased!

Jun 08, 2017

Justin Gensch

Maintenance

Marlin Tech

Industrial Automation, 51-200 employees

Used the software for: 6-12 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: it has everything I needed and the price was great. excellent customer service, easy to learn and use.

Manager, Building Operations

Apr 18, 2017

Zee Khan

zkhan@langara.ca

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Cloud-based CMMS system is definitely a user friendly with some great built-in features such as calendar view, equipment list etc. Transferring data from legacy platform to Hippo was great and the support received from Natasha was an outstanding.

Few suggestions:
-Create mobile app with a capability of sending notifications etc.
-Have an open API or a form to integrate with organization intranet (for example; web submission form on companies webpage to avoid entering user ID's or redirecting to hippo page)

Overall 4.5/5 Keep up the good work!

Vendor Response

by Hippo CMMS
on April 19, 2017

Hello Zee, thank you for the great review and constructive review.
We will be releasing our new Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to integrate with other programs!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Great tool for our maintenance department

Apr 18, 2017

Daniel Redding

Facility Manager

Ridgecrest Conference Center and Summer Camps

Hospitality, 201-500 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Cloud based; user friendly;

Cons: product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Overall: We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Recommendations to other buyers: Despite the cons above, I think the software is a great value and meets our needs well. Once they solve the Silverlight issue, we should be in great shape.

Vendor Response

by Hippo CMMS
on April 18, 2017

Thanks for the feedback Daniel. Version 6 is in Beta and available to customers. Let us know if you would like to take it for a test ride. Silverlight issue is resolved!

I'm glad I chose hippo.

Apr 18, 2017

Larry Septrick

Process Control Engineer

Acme Manufacturing Company

201-500 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons: The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Overall: My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures.
Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way.
Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs.
Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system.
There are no hidden costs and no nickel and dimes for modules, you know what you pay for.
We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.
I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Recommendations to other buyers: Get the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant¿s layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Vendor Response

by Hippo CMMS
on April 18, 2017

Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

Hippo is easy to use

Apr 14, 2017

Lisa Cresap

Administrative Assitant

Tigard Tualatin School District

Education Management, 1001-5000 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Cons: I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process.

I would like to see more options with reports. I can't get what I need for certain projects that I work on.

Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

Overall: Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Recommendations to other buyers: my suggestions are in the "cons" section. I think it would be a good idea to ask your clients what things they would like to see in the future. Need more options for reports.

Vendor Response

by Hippo CMMS
on April 18, 2017

Hi Lisa
Thanks so much for the great review and constructive feedback. It's customers like you that help drive our software further and develop features our customers want. Look for great things in 2017. Thanks again!!

Very pleased, but theres room for improvement

Apr 13, 2017

David Lam

Fort Mason Center

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Comments: I am very excited so far with Hippo. There are a few glitches and features that would be wonderful and improve the versatility and efficiancy of it. If you would like the feedback please contact me directly.

Vendor Response

by Hippo CMMS
on April 20, 2017

Hello David, thank you for taking the time to review our software, we appreciate it! We will be releasing our new Version 6 of Hippo in the coming months, which will improve features and functionality.
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Great for small to large municipalities.

Apr 12, 2017

Carmen Defillippo

Pepperell WWTP

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Comments: No more remembering when to do maintenance. Hippo will do it for you.
Great assistant to our staff.

Vendor Response

by Hippo CMMS
on April 20, 2017

Hello Carmen, thank you for the great review! We are happy to hear Hippo has been successful in your maintenance department to provide more efficiency. Wait a few months for our new Version 6 release - with more exciting features to make things easier on you!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Hippo CMMS

Apr 12, 2017

jeff ritchie

maintenance manager

Hytech spring

Automotive, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: ease of use

Cons: I wish I could relocate headings on the data base, and they would stay that way upon closing the program

Overall: have nothing but positives to say about the Hippo program and Hippo team. The Hippo team made this transition very easy. Hippo is simple to use. the flow of the "bread crumb trail" very fluid.

Vendor Response

by Hippo CMMS
on April 18, 2017

Hi Jeff
Really appreciate he feedback and the great review. Your suggestion is on our development roadmap. We have had similar requests from a number of users. Keep the feedback coming and glad to hear that you find great value in our software and even better, like working with our team. We'll definitely share your comments.

A Great Tool, For a Great Price

Apr 11, 2017

Matt Miser

Facilities Director

Vineyard Church

Religious Institutions, 51-200 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Features, cost, and functionality

Cons: Learning curve (takes a bit to get it all working)

Overall: When looking into CMMS's, I spent hours online researching the different options we had. I even had a consult with someone who worked in this field. I finally found Hippo, and loved what I saw. They have everything any other CMMS would have, but for a fraction of the cost. Given my position this was huge, it's much easier to convince a board with a four digit cost, than five or more. And again, they have all the features that the big names have as well. I don't think that we have even scratched the surface of all you can do! Their customer service was great, and they walked us through everything. Beyond that, they have been very friendly and helpful after our on-boarding period.

I highly recommend Hippo CMMS and their Staff. They're a great group of people, and they have a great product.

Recommendations to other buyers: Before getting it (or any CMMS for that matter) inventory everything.

Vendor Response

by Hippo CMMS
on April 18, 2017

Hello Matt, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Being affordable to our customer's is important to us, so we are happy to hear that our competitive pricing is paying off!
We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier for you!
Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

We Love Hippo!!

Apr 11, 2017

Tylar Stauffer

Sr. Maintenance Worker

Manheim Auto Auction

Construction

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very user friendly. Can customize it how you would like. Very good customer service.

Cons: I wish we could submit pictures for work orders and attach documents to pieces of equipment, instead of doing it for each work order.

Overall: The software is very easy to use. We recently rolled Hippo out to our location and everyone seems to love it!

Recommendations to other buyers: I would recommend this to anyone who want to use CMMS. Great product!

Vendor Response

by Hippo CMMS
on April 18, 2017

Hello Tylar, thank your the kind words, we appreciate it! We are happy to hear that our user friendly interface is working well with your company.
We are currently working on releasing Version 6 of our software which will improve features and functionality that will allow you to attach documents to your assets & equipment.
Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

Where we are at.

Apr 11, 2017

james Parsons

Spring Valley Living

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Comments: Basic asset management with service request capabilities. Would like to view time stamps on service requests

Vendor Response

by Hippo CMMS
on April 18, 2017

Hello James, thank your taking the time to review our software, we really appreciate it. We'd like to learn more about your specific requirements to better understand your needs.
Please free to contact us at (866)956-2859 ext 255, at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards improving our support for your company.
We are currently working on releasing Version 6 of our software which will improve features and functionality.
Please contact us at info@hippocmms.com for more information.

Would definitely recommend this software/program

Apr 11, 2017

Veronica Barker

Camelback Spring Training, LLC

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Comments: I've personally only used this program for about four months but the company has had it for about a year. Pros: the amount of detail you can upload on each work order - equipment, location, invoicing, pictures, man hours, parts used. The program itself is very user-friendly and easy to learn. Cons: You can't delete a work order. I understand why but I still wish that was an option; especially when people submit duplicate work orders. Also would like the capability to be able to upload documents once the work order has been completed.

Vendor Response

by Hippo CMMS
on April 18, 2017

Hello Veronica, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our user friendly interface is working well with your company.
We are currently working on releasing Version 6 of our software which will improve features and functionality.
Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

great to with with

Apr 11, 2017

Bill Spiers

Operations Manager

Evergreen Park

Facilities Services, 11-50 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: the lay out and the way it will store all my records. plus how it will email my work orders to my contractors

Cons: when it emails it has from hippo not my company at the start

Overall: it is the most easiest to use program i found. all our work orders get done on time and other managers can request work to be done easily

Vendor Response

by Hippo CMMS
on April 18, 2017

Hello Bill, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our user friendly interface is working well with your company!
We are glad that we sorted your concern with the email address that was sending out emails.
We are currently working on releasing Version 6 of our software which will improve features and functionality that will allow you to attach documents to your assets & equipment.
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

GREAT COMPANY!

Apr 11, 2017

KARLY KANESHIRO

Wall Colmonoy

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: NEVER HAVE ANY ISSUES OR HARD TIMES DEALING WITH HIPPO CMMS! HIGHLY RECOMMEND! VERY CUSTOMER FOCUSED!

Vendor Response

by Hippo CMMS
on April 18, 2017

Hello Karly, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Our customer's are very important to us, so we are happy to hear that our services are meeting your needs!
We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier on you!
Please contact us at 1(866)956-2859 or info@hippocmms.com for more information.

Excellent Service

Apr 11, 2017

Matt Perky

Director of EVS

Lee Bivins Foundation

Hospital & Health Care, 51-200 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly

Cons: I have not found anything I do not like.

Overall: This is super user friendly. The staff at Hippo are great to work with and always available for help.

Recommendations to other buyers: no

Vendor Response

by Hippo CMMS
on April 19, 2017

Hello Matt, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Our customer's are very important to us, so we are happy to hear that our services are meeting your needs!
We will be releasing our new version of Hippo in the coming months, which will improve features and functionality!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Good tool for the value

Apr 11, 2017

Juan Angel

Director of operations

Banyan Health Systems

Hospital & Health Care, 201-500 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: value

Cons: reporting and maintenance

Overall: HIPPO is a perfect starting CMMS. it is a really good tool to chance the culture of your company if your company does not use any ticketing system. Reporting should improve and the tool can be a bit more dynamic. it is a really good tool for the price.

Vendor Response

by Hippo CMMS
on April 20, 2017

Hello Juan, thank you for the great review. We're pleased to hear that your experience with Hippo has been enjoyable.
We will be releasing Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to customize reports to your liking!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Off and Running

Apr 11, 2017

Ricardo Briggs

WFP

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: We were scheduling work orders and utilizing the system just a few days after purchasing. I was able to send in a few spreadsheets and we had a system that we could use. When I decided that we needed to make some changes all it took was a quick e-mail. Response from the end users has been positive with many comments of "that's easy" or "that's pretty simple." Exactly what we were hoping for as this is the first CMMS software many of the users have seen.

Vendor Response

by Hippo CMMS
on April 18, 2017

Hello Ricardo, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our support team was able to take care of all your needs.
We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier on you!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

WQA HIPPO Review

Apr 11, 2017

Dale Guttendorf

Water Quality Association

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Since using HIPPO my work orders have been organized and maintained within the system this helps save time and money.

Overall: The website is very extensively used with our Maintenance team at the hotels to log work & the time spent to complete it.

Recommendations to other buyers: This software is very useful. Our maintenance team really likes it.

Vendor Response

by Hippo CMMS
on April 11, 2017

Thank you Jyoti,
We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped your maintenance team to log work orders and track progress.

Mill Steel Maintenance

Apr 11, 2017

Danny Hart

Maintenance Supervisor

Mill Steel Company

Machinery, 201-500 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Simple to write and keep track of work orders and progress.

Cons: I cannot search for a part by part # within the actual work order. I don't care for the drop downs.

Overall: HIPPO CMMS has greatly simplified our maintenance management. I am very happy with the overall system, but I do wish it was a little easier to look up parts. We have a rather large parts supply and the drop down boxes don't always work do to the fact several different systems may use the same part. It would be much easier if there was a search screen in the work order itself.

Vendor Response

by Hippo CMMS
on April 11, 2017

Thank you Danny,
We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped you write and keep track of work orders and progress.
I would like to inform you that Hippo is going to launch a new version of our software in coming months. I am sure, Hippo CMMS Version-6 will be able to address your concerns.
Deepak Tomer
Sales and marketing Manager
Hippo CMMS

Time saver at great value

Apr 11, 2017

Ernie Brenner

Grand Hotel

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: We have been using hippo for over 3 years across all our hotels and have nothing but good to say about its ease of use, value for money and accessability

Vendor Response

by Hippo CMMS
on April 11, 2017

Hi Ernie,
Thank you for time to express positive experience with HippoCMMS software. We really appreciate our client's loyalty and committed to offer great customer service to retain future relationship.
HippoCMMS enjoys 92% customer retention rate, which is highest in CMMS software space. We are able to achieve this mile stone due to the customers like you and our dedicated customer support team.

Great Experience

Apr 11, 2017

Orathay Dethluxay

ReMed

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: The software is very easy to use, the interface is great and allows for personalization. Customer service is fantastic.

Pros: It helps us stay organized and keep up with all statuses for repairs

Cons: No mobile app

Overall: We have 26 locations to keep up with and two people in the office to manage it all. Hippo has helped us stay organized and stay in the know with our stores.
This is a great product!

Vendor Response

by Hippo CMMS
on April 20, 2017

Hello Danielle, thank you for the great review! We are happy to hear Hippo has been successful in your maintenance department to provide more efficiency. Wait a few months for our new Version 6 release - with more exciting features to make things easier on you!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Assistant Director of Facilities

Mar 15, 2017

Jeff Phillips

Assistant Director of Facilities

Concord Community Schools

Primary/Secondary Education, 501-1000 employees

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I really like the work order system. It is an excellent system for tracking and running reports. We are still in the infancy stage, so we still have a lot of information to implement. I can not say enough good things about tech support. They are extremely knowledgable and very quick to respond. They are very patient when training and really want to see us succeed. I could not be happier about the support they have provided.

Pros: Work order tracking. Tech support.

Cons: I wish it supported Google Chrome. I wish I could modify some of the templates.

My Experience with Hippo has been generally positive

Mar 15, 2017

Branden Braun

Maintenance Coordinator

Mill Steel

Mining & Metals, 201-500 employees

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that I am able to schedule all of my PM;s ahead of time with a variety of different options, and I am able to have all my demand work orders organized.

Cons: I don't like that Work Category is used throughout each facility. We have 5 facilities and if you click on work category for a demand work order its a giant mess since the categories go across all plants even though some categories are not needed at a specific plant. I also don't like how you can't type in a part number or breakdown the search for a part on work order is just work category. I would wish they at least added more categories like part type or location drop boxes to find parts if we won't be able to type in the part number or name at all to find it on the work order screen.

Hippo CMMS

Jan 24, 2017

Anthony Parker

Property Manager

Kettering University

Primary/Secondary Education, 501-1000 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We have been using this product for 3 years. It has provided a way for our maintenance staff a way to manage our preventative maintenance tasks in a more efficient way.

Pros: Visual interface
customer support
cost

Cons: Data input is somewhat intensive and the name sounds juvenile

Recommendations to other buyers: This is a very useful and versatile product. I recommend it despite its strange name. The interface and adaptability are useful for PM's and work orders and the visual interface is helpful for new personnel whenever they start working.

Hippo CMMS is an absolute must for any business

Jan 18, 2017

Josh Liddell

IT Director

Oakland Hills Country Club

Hospitality, 51-200 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: After much research, I stumbled onto Hippo CMMS and decided it had all the features we needed at our organization at the right cost to meet our budget. Moving forward a year later, this software is now a crucial key to our success. The database is well organized and easy to configure to your establishment's needs and Hippo has a friendly customer support team that is extremely helpful when you run into any questions or concerns with a rapid response time. They are also releasing updates frequently increasing the functionality of software with each release. Our facility maintenance team have increased their efficiency and management staff are pleased that their requests no longer feel forgotten about or unimportant. I am looking forward to this next year and future years with Hippo and highly recommend this product to any business that is seeking a way to become more organized, efficient, and insightful.

Pros: -Well designed database structure
-Ability to add pictures and spec sheets to equipment
-Ability to add floor maps and plot locations which contain work orders in progress and a searchable history
-Cost effective
-Easy to use work order submission for employees
-Excellent customer support

Cons: -Main client only usable with browsers that support flash

Cloud based maintenance software

Jan 18, 2017

Norm Lucas

Process Engineer

Crystal, Inc. - PMC-Group

Electrical/Electronic Manufacturing, 11-50 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We are just getting started with HIPPO CMMS. We are in the process of going live. So far, we are pleased with the system. We are a small manufacturing plant and are migrating from a manual, calendar based system with a limited number of users. It appears that this will fill our needs once we get up to speed on using it and fully roll it out. It provides a capability that we were sorely lacking in this area.

Pros: It has automated a number of manual steps and will save time on the administration end of issuing and retrieving work orders. It has a capability that we look forward to taking advantage of as we fully build and utilize the features of the software.

Good Software just not great

Dec 08, 2016

Eli Arce

Faciliteis Manager

Hillel Hebrew Academy

Primary/Secondary Education, 51-200 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: It worked fine for our school but you could tell it wasn't on par with something like School Dude.

Pros: Ease of use
My Guys were able to navigate fairly easily.

Cons: Not as polished as i would like it to be.
Can not make https style changes

Hippo CMMS- The Best Maintenance Management Software out there

Dec 06, 2016

Ron Smith

Freelance Engineer

Ron Smith P.Eng.

Primary/Secondary Education, Self-employed

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Last year we contracted with a regional educational entity to investigate CMMS products out there and then implement the software for 19 schools. We did a choice matrix based on cost, ease of use, functionality etc. and Hippo won hands down.
We were not disappointed with the product. The price was way less than competitors, it is easy to use, and we had excellent product support to get it going.

Pros: Canadian Company so we were not beat up with the exchange, price is based on number of buildings so we can have unlimited users, the product is web based so we do not have to have our own server, the company does automatic updates, data input can be from anywhere, workorders can be input and completed in the field via handheld device. Lots of actual people to help with initial input. Our suggestions for changes in the program were implemented at low cost and in good time.

Cons: At this point have no complaints.

Recommendations to other buyers: This is a great company doing business world wide but it feels like you are their only customer. Check them out!

Hippo CMMS

Nov 16, 2016

Juan Claramunt

PM

Internap

501-1000 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Very simple and easy to use. I highly recommend including the on boarding for small to medium, multisite companies looking only for a CMMS application.

Cons: Web based does not offer Client Hosting option. No Bar code functionality
Mobility access is good, but difficult to make entries on touch screen

Recommendations to other buyers: For small to medium multi site companies who seek a simple, cost effective CMMS without taking on added expense for more expensive packages offering additional DCIM capabilities.

Using HippoCMMS

Oct 12, 2016

Dianne Marstin

Administrative Assistant II to the Director of Physical Plant

Patrick Henry Family Services

Philanthropy, 51-200 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: This maintenance software program is one of the best I have ever worked. It is user friendly and I love the reports you can produce with this program.

Pros: The staff is awesome! The program is easy to set up, easy to use, and I absolutely love the reporting.

Cons: I would like for the company to expand the vehicle capability.

Recommendations to other buyers: I think anyone who tracks their facilities would love this software program.

easy to use and get started.

Sep 19, 2016

Klly komatsu

Project Manager

Venice Baking Company

Industrial Automation

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3.5
/
5

Features & Functionality

4.5
/
5

Customer Support

4.5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The support staff from Hippo is very responsive, knowledgeable, and friendly. If we had problems understanding how something worked, they were easy to get ahold of. the staff set up webinars for instruction purposes, and i was able to take over form there.
the cost to get started was very affordable in comparisson to other companies i looked at. the floor plan function is genius.

Cons: Currently you can not cut/ copy and paste information , everything must be hand entered into the system except for when they are setting up the account.

Recommendations to other buyers: know what special functions you will need, and make sure they are available.

Very well received

Sep 14, 2016

Stephen Williams

Maintenance Manager

Prince George Hotel

Real Estate

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

2.5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy access to support for training. Software is capable of doing anything and everything, however, if you just take the training one step at a time, it is great

Cons: It is a bit complicated if you only require a basic CMMS

Recommendations to other buyers: Take it slow, it can be complicated. That being said, customer support is top drawer.

HIPPO Trainer

Sep 13, 2016

Ted Warne

Site Manager for Facility Maintenance

The American Service Team

Real Estate, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Understandability, Ease of use, expandability

Overall: It has been really positive, both personnel I have had the pleasure of working with the extraordinary team. Rep was very important in getting us up & running. She has been absolutely awesome during the training. Anytime I have a problem she is right there to help me out. She made the training so understandable. There was one experience I had a question & sent an email. It wasn't 2 minutes after I hit Send my phone rang. It was rep. That is Customer Service at it's finest. She is to be commended!!

Vendor Response

by Hippo CMMS
on September 16, 2016

Ted, so glad you are happy with the service and support. Natasha, Mel and all the Hippo team are there for you whenever you need us. Enjoy the software.

Affordable Solution.

Sep 13, 2016

Melody Stephens

Director of Operations

Brunswick Senior Resources Inc

Commercial Real Estate

Used the software for: 6-12 months

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

4.5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Hippo CMMS is an affordable solution for small business and non-profits. It offers more than adequate functionality for implementing and tracking work orders. And the Customer Service is impeccable. We are always treated warmly and the response time is excellent. Training is included and easy to follow. After researching many similar products and viewing demos, Hippo appeared to be the right fit for us. We have not been disappointed.

Cons: My only concern has been with the mobile app. It does not yet allow follow-up on an existing work order request once the email notification is received indicating a request. It will only allow an initial work order to be submitted from scratch.

Recommendations to other buyers: This is an excellent software for organizing and tracking work orders related to buildings, equipment, fleet management and resources conducting the actual work. It is very affordable and encompasses so much in one package. Hippo offers more bang for the buck when budget is a concern. It is very user friendly and easy to access from anywhere.

Great Product and Service

Sep 06, 2016

Kush Thakkar

Project Manager

ampCNG llc

Real Estate

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Scalability and service provided are the two best thing for this product

Cons: There is hardly anything to not like about this product.

Recommendations to other buyers: See what features are available and how those features maps on to the requirement at the client facility and then decide on to what is the best fit for them.

two weeks into a trial and Hippo has proven to be simple to initialize

Aug 25, 2016

kyle nystrom

Maintenance Manager

kp buildong products

Real Estate

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

5
/
5

Features & Functionality

4.5
/
5

Customer Support

4.5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Good support. Cost effective. Easy to get up and running. They have a great trial price and package for me to test and get intimate with the software.

Cons: Photo attachment capability from the mobile service is not available. It will be though by fall 2016. I look forward to it.

Recommendations to other buyers: Hippo offers a flat rate and unlimited users. Most packages offer the same basic service and capability so that sets it ahead. I took a 1 hr net meeting and had my first pm's running the next day!

Dans thoughts!

Aug 11, 2016

Daniel Frawley

Superintendent of Facilities.

Camelback Spring Training LLC.

Construction

Used the software for: 1-2 years

Source: Software Advice

4/5

Overall

4.5
/
5

Ease of Use

4
/
5

Features & Functionality

4.5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have worked on several CMMS programs and found hippo to be the most user-friendly program out there.

Cons: If there was one thing that I could change about this product, would be the ability to make changes after the work order has been closed.

Recommendations to other buyers: I'm a firm believer or KISS system. Don't try to make this program over complicated, let it run itself.

Hippo is so easy!

Aug 10, 2016

Gary Robinette

Project Manager

Columbus Brewing Co.

Food & Beverages

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4.5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We like the equipment layout on a drawing with clickable links. We are able to get to a lot of different functions through these links. Great feature! They've been very helpful through set-up and training and always available when we've called or very quick to respond to e-mail.

Cons: Haven't found anything yet. We'll see what we'll see.

Recommendations to other buyers: Look at the TOTAL pricing of the package and the benefits it offers. Hippo was the best value we found for an operation of our size. I'm sure some others have way more functions but does your organization need all of them? Also Hippo is very appealing visually.

Very easy to use this maintenance software program

Jul 29, 2016

Sandra Gormandy

CEO

Chelsey Park Retirement Community

Hospital & Health Care

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

4.5
/
5

Features & Functionality

4.5
/
5

Customer Support

4.5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that it is easy to use and easy to track work orders

Cons: Nothing - the program is very easy to use and the reports are good

Recommendations to other buyers: Tracking of work orders is very easy and the reports are good

Easy Peasy Lemon Squeezy!! Thank you Hippo

Jul 25, 2016

Ken M

Mgr

TCS Group

Food & Beverages, 201-500 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Support second to none, graphic user interface makes it enjoyable to use, easy to navigate and use

Cons: None that we have discovered so far

Overall: We migrated our Maintenance department for 7 facilities over from pen/paper/emails to Computerized Maintenance Management software virtually pain free thanks to Hippo. The software is very intuitive and even those with high tenure and basic computer skills catch on fast. What was once thought to be a daunting task, has been made easy and not over complicated. Hippo has revolutionized how we manage our work flow in the plants!

Recommendations to other buyers: Best value for money!

Vendor Response

by Hippo CMMS
on July 25, 2016

Hi Ken
Thanks for the great feedback. The Hippo team is so happy to hear that the software has taken off at all your facilities. It has been an awesome experience working with your team through the process.

Excellent CMMS, Would highly recommend!

Jul 25, 2016

Robert Jonasson

Facilities Manager

MTS Data Centres

Information Technology and Services, 1-10 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, customization, simplicity.

Cons: I would like to be able to copy and paste information to save typing.T his is a tough one to say because of the great customization that already exists but I would like to have better technician time entry with date stamping on service notes

Overall: From my first phone call to Hippo through implementation and use the Hippo staff have been there for us.

Recommendations to other buyers: Just keep working with your clients like you already do.

Vendor Response

by Hippo CMMS
on August 06, 2016

Robert, thanks for the encouraging words. Glad you are enjoying the simplicity and customizability! It's been great working with you and MTS.
We will continue to work towards making Hippo CMMS even better and ensure that we maintain our top notch service and support.

Technology upgrade to our prgram

Jul 13, 2016

Keith Fitzsimmons

Facilities Engineer

Conax Technologies

Construction

Used the software for: 1-2 years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is simple to use but still a very intricate program. Allows all the functionality needed while still allowing for ease of use by the employees in our maintenance department.

Cons: It is not working in google chrome. I have to use internet explorer.

Recommendations to other buyers: Make sure that you are not overpaying for items that you do not need and ensure that the software aligns with your companies needs.

Life saver

Jul 13, 2016

Rynae Lindsey

Director of Operations

Castlemont Primary Academy

Industrial Automation

Used the software for: 6-12 months

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4.5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I appreciate its user friendliness. It was slightly challenging on the onset but I have come to appreciate the product.

Cons: It is a little outdated -- could use a software update.

Recommendations to other buyers: Be sure to read through the instruction manual prior to use.

Technology Upgrade

Jul 13, 2016

Keith Fitzsimmons

Facilities Engineer

Conax Technologies

Consumer Goods, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its ease of use.

Cons: Inability to work with google chrome.

Overall: This program took us from a paper based system to a computerized cloud based system which can be accessed from anywhere. It allows our employees to look up their work and paperwork no longer gets lost.

Recommendations to other buyers: Very easy to setup. Just watch the help videos

Vendor Response

by Hippo CMMS
on July 24, 2016

Hi Keith - thanks for the comments and feedback. We are so happy to be part of your transition from paper to digital maintenance tracking. Hang tight for Version 6 to be released this fall. Great new mobile app, some new features, new UI and Hippo will meet all of your browser requirements. Give us a call, or email to learn more of what's coming. We're happy to provide you with all the details.

Hippo CMMS

Jul 13, 2016

Randy Groff

Property Manager

Four Seasons Produce

Industrial Automation

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very inexpensive and easy to use. Ramp up time is minimal and Hippo has a great support team.

Cons: Needs some additional features that Hippo is working on in future releases.

Recommendations to other buyers: Great product and great value. Hippo team is very supportive and willing to make changes as necessary

Cons: The more I use the program the more familiar I get wit it. That is the same with a lot of things, if you don't use the system for periods of time it takes awhile to get back in the groove.

Overall: I was a little skeptical when I was first introduced to this product. Over the years I have seen a lot of systems come and go. My first experience with maintenance software was back in the early 80s. Now that was primitive. When I started using HIPPO I was amazed at the power behind this system. The ease of use was a very satisfying experience. I would recommend HIPPO to anyone I knew that was looking for a maintenance system

Recommendations to other buyers: Just keep improving it the way you have been doing.

Vendor Response

by Hippo CMMS
on July 13, 2016

Hi Ernie - glad Hippo has been working well for you over the past 2+ years. If you ever need tp brush up on some of the new features we have added or legacy features, contact our support team. There are many on-going webinars you can take advantage of or get some personalized training sessions. Thanks for the feedback!

Maintenance Software

Jul 13, 2016

Lisa Pedigo

Purchasing

Charlotte County Airport Authority

Facilities Services, 51-200 employees

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Work Orders - Preventative Maintenance

Cons: navigation

Overall: Once we get this software at full function it will make our maintenance department more efficient.
The preventive maintenance feature is one of the greatest features for our use. The training was thorough and as we build our database this software will help us with inventory as well as time management.

Vendor Response

by Hippo CMMS
on July 13, 2016

Hi Lisa, Thanks for the great feedback. We are happy to hear Hippo is has been instrumental in making your maintenance department more efficient and glad to see the preventive maintenance fature is working for you. Wait a few months for our new Version 6 release - there will be a much more intuitive User Interface that will make navigation much better! Contact us anytime more feedback.

Hippo outshines the rest

Jul 06, 2016

Anthony Parker

Property Manager

Kettering University

Real Estate

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4.5
/
5

Features & Functionality

4.5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is user friendly, the service and technical support it immediate, the visual interface is phenomenal and to top it off the cost is comparable to others that do not offer as many features.

Cons: Hippo prefers that you forward any changes to them in bulk so they can insert the data. The user can only perform line by line changes which would be easier if we could effect change on a larger scale.

Recommendations to other buyers: Test it out and compare prices and you will be amazed with the value.

Hippo is a very good, economical CMMS solution.

Jul 06, 2016

Todd Phillips

Vice President

FreshSense Foods

Industrial Automation

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4.5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very good upfront work with the Hippo team and follow-up training.

Cons: Currently the purchase order system is not available but understand this is in programming at this time. I look forward to promotion of the PO system.

Recommendations to other buyers: This is a very user friendly cmms system. Not only is the support very good but the system is a very economical solution for any company.

Jessica review

Jul 06, 2016

Jessica Johnso

Operations Manager

Movati

Leisure, Travel & Tourism, 201-500 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: easy to use

Cons: sometimes slow

Overall: Love hippo! easy to use, I use it on a daily basis. The preventative maintenance spot is great and so is the parts ineventory

Vendor Response

by Hippo CMMS
on July 06, 2016

Hi Jessica. We're so happy to hear that you are having success wtth Hippo CMMS. We have some great updates coming your way - ease of use is the foundation, but expect some more flexible options and features. Contact our support team anytime if you and your team need assistance or want to drop us a line.

Great Onsite Auditing!

Jun 23, 2016

Isaac Klassen

Regional Manager Physical Plant Services

Southern Health

Hospital & Health Care

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The onsite audits were well done, the visits were scheduled in advance so the sites were aware when they were coming, the auditors connected with the designated person when arriving at the site, there may have been a few items missed but they are easy to add anytime.

Vendor Response

by Hippo CMMS
on June 24, 2016

Thanks for the great review Isaac, and glad to hear that Southern Health is happy with the auditing and set up Hippo did. It was a great project to work on!

HIPPO has been a great product for us.

Jun 14, 2016

Bob Revoir

Production Planner/Maintenance Mananger

Tjernlund Products INC

Real Estate

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Starting with the vendor they were very professional an interactive with me during my search process. The product itself is great and easy to use and far exceeded any maintenance software needs we have.

Cons: The vendor was a little pushy and flooded my with e-mails.
I thought the order I which information needed to be entered during the set up process was a little misleading. I also found the all information need to be entered in individually, there was no copy and paste of like information.

Recommendations to other buyers: If you are purchasing this software and plan to enter all your own information, follow in order from top to bottom and it is easy.

Manufacturing PM-Work Request

Apr 15, 2016

Frank ares

Maintenance Manager

Transilwrap corp

Industrial Automation

Used the software for: Less than 6 months

Source: Software Advice

3/5

Overall

2.5
/
5

Ease of Use

2.5
/
5

Features & Functionality

3.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is simple and not complicated

Cons: limited to provide task - description and work procedures for PM , need to have flexibility to re-name fields and / or to add additional fields in the work order a work request , order , task , and instructions

Recommendations to other buyers: explain and describe the type of production and operation at manufacturing facility outline your needs and detail review with vendor

Great service

Apr 14, 2016

Alberto Lugo

CI

Bakerhill industries

Real Estate

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3.5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The product is good, there are a few gaps in what I need but the support given by every staff member I have had the pleasure to work with makes up for any draw backs I have encountered. I know there are different things in the works so I am look forward to them but for what are needs are this product fits the bill.

Cons: Honestly I don't have anything negative to say...yet...or maybe ever , we will see.

Recommendations to other buyers: know what you need. the software is great but there are some limitation.

HIPPO CMMS

Mar 22, 2016

Ewaen Aigbedo

Operations Manager

Welker

Oil & Energy, 51-200 employees

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Welker has used this app for 2+ years and it has been outstanding. It is easy to use, communicate with and helps schedule appropriately across the organization.

Pros: Being able to see drawing and ease of communication

Vendor Response

by Hippo CMMS
on March 23, 2016

Ewaen, great to hear that Hippo continues to have a positive impact on your facilities and maintenance operations. We look forward to having you as a client for many more years. Thank you for sharing your feedback, greatly appreciated.

HippoFM review

Mar 22, 2016

Seth Von Wald

Maintenance Technician

Seametrics

Electrical/Electronic Manufacturing, 51-200 employees

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: I have used HippoFM for a few years now and would never entertain the idea of switching. the fact that you can access it from any computer or handheld device without downloading software makes the ease of access perfect. it has enough resources that you can have a small business or a global one.

Vendor Response

Thanks for the great feedback Seth. Glad to see that Hippo CMMS is still working well for your facilities and maintenance operations. Look out for some great new updates coming your way.

Brannon Review

Mar 18, 2016

Heidi Leyland

Brannon Steel

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: The product is quite user friendly. I also appreciate the amount of detail we are able to enter in for equipment, locations, etc. The Wiki is very useful. My support rep, Mel Motoch is also VERY helpful, friendly and efficient (a triple threat!)

I would like more power to delete certain items so I do not have email in to do so (which I don't mind but I would rather not annoy Hippo with minor issues like that).

Vendor Response

by Hippo CMMS
on March 18, 2016

Thanks for your comments Heidi! Glad to hear that you like the software and find it user-friendly. We are working on an update where you can delete items that have deep associations. You should see that within the next 2 months or earlier. Until then, call / e-mail our tech support - I am sure you know we are more than happy to help.

Happy with Hippo!

Mar 15, 2016

Peter O'Riordan

Group General Manager

Roomyield/ The Key Collection

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Just to let you know, your service is excellent. Considering you are a few thousand miles away, and yet, are blowing some of our local suppliers out of the water when it comes to response times and quality.

Vendor Response

by Hippo CMMS
on March 23, 2016

Thanks for the great feedback Peter. Regardless of the time difference, we are eager to help when we can. Enjoy using Hippo CMMS and let us know how we can continue making our software and service better.

This softwre is full of valuable bells and switches

Mar 11, 2016

Hugh Sauer

Facilities Maitenance Supervisor

Kimray Inc

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Cons: The programing end of this software has not been intuitive for me. Consequentially setting up some equipment and scheduled work orders has been difficult for me.

Pros: With the above said, the customer service has been great. They have walked me through every problem and once they have the system make more sense and is more intuitive.

Hippo is working very well for me.

Vendor Response

by Hippo CMMS
on March 11, 2016

Thanks for your comments Hugh. Anytime you need help scheduling PM's or getting data in, give us a shout. You know we are here to help!

Great Value in Key Tool

Dec 16, 2015

Rada Flom

Sr, Director of Data Center Operations

HOSTING

Information Technology and Services, 201-500 employees

Used the software for: Less than 6 months

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: We have recently completed an company wide implementation and are just now beginning to take full advantage of the system. As a data center provider that operates literally hundreds of power and cooling units in multiple states; this system will be key to our maintenance operations and has thus far proven to be effective and very promising.

Pros: Ease of use, excellent value, simple interface, great reporting capability, very personable customer service; great folks to work with. Overall a great system for its purpose, I would recommend it without reservation.

Cons: My most significant requests are in order of importance; this system *must* include time stamping for individual work order entries; file attachment process should be made more intuitive and error reporting made more defined. I understand these are features in development and I am eagerly awaiting their inclusion.

Vendor Response

by Hippo CMMS
on December 17, 2015

Thanks for the feedback Rada. Those updates are coming. Hang tight! Really appreciate the recommendation and glad to see that you are getting great use out of Hippo CMMS.

Hippo Software Review

Dec 14, 2015

Reynold J. Peters

Construction

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Overall impression of the software is very good. With the ease of operation to the access of the information, a very user friendly software. Certainly is a good fit for the needs in our healthcare facilities when managing the ongoing maintenance requests as well as the tracking of those requests.

Pros: User Friendly Software
Low Cost
Ongoing Support

Vendor Response

by Hippo CMMS
on December 17, 2015

Thank you Reynold. You've been an excellent client over the last 5 years. Your're awesome to work with!

Excellent App,Excellent Customer Service

Dec 14, 2015

Shane Mulligan

Electrical/Electronic Manufacturing

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: I have used Hippo CMMS for over 2 years and as a Maintenance Manager for 2 different hotels Hippo is invaluable to our business and to running my department effectively.With it being so user friendly Hippo does not require much time to train (Minutes) and is accessible by all staff in both hotels.It also enables the user to update whoever entered a work order via email automatically therefore cutting down correspondence time.Excellent App with excellent customer service that provide help within minutes and very friendly and personable.

Vendor Response

Thanks for the awesome feedback Shane. We're really pleased to hear that your team is getting great use out of Hippo! More great features coming in 2016.

Affordable and Very Powerful Maintenance Management Software

Dec 04, 2015

Tyrone Leech

Consumer Goods

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Having used alot of CMMS software in my career, HIPPO CMMS definitely to me is the best there is, not only is it very user friendly and ease of use, its also affordable, cloud based and very powerful.
You can have direct access to your data from anywhere in the world, and the floor plan layouts that house all your maintenance data is a great tool for Asset Managers.

Vendor Response

Thanks Tyrone for the encouraging feedback. We will continue to do our best to see our clients get the best support and CMMS software!

Hippo CMMS Software

Dec 02, 2015

Tim Heath

Maintenance Supervisor

Haas Cabinet Co., Inc.

Furniture, 201-500 employees

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Hippo CMMS software makes life as a maintenance supervisor much easier. At Haas Cabinet, we were looking a way to keep work orders organized and scheduled, while also keeping track of the costs per repair. Hippo software answered the bell. We are able to track all work orders, costs of each work order, parts inventory, and have scheduled preventative maintenance work orders automatically generate. Hippo helped bring our family owned business into the 21st century.

Pros: Hippo has a really neat layout. They can use your floor plans and lay out the equipment you maintain so that you get the really cool visual experience that no one else brings. We really like the mobile app. Hippo desktop version syncs with your smartphone or IPad via the Hippo mobile app. Our maintenance guys can create, complete and modify work orders from anywhere they have internet service or mobile phone access.

Cons: We rely on the email alert function to be fully functional. Our maintenance employee's are alerted about works order requests via email. Seems like from time to time Hippo's email servers go down, and we are not aware that work requests are being created.

Vendor Response

by Hippo CMMS
on December 03, 2015

Hi Tim, thanks for the great feedback and glad to hear Hippo is working well for Haas Cabinet. The e-mail issue should be resolved. If you experience any issues you know to call our tech support team. They are always there to help out when in a jam.

Terrific CS and support!

Dec 02, 2015

Amber O'Donnell

Project Administrator

Jay Peak Resort

Leisure, Travel & Tourism, 201-500 employees

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

4
/
5

Value for Money

Comments: Jay Peak Resort is a four season resort in Vermont - we added Hippo after redeveloping our lodging at our base area. We are unable to use Hippo to its full extent but have found full value in the tracking, preventive maintenance and common areas for our building and facilities staff. We hope to work with Hippo in the future as they expand their efforts to assist operations like ours.

Pros: The customer support and attention to detail has been terrific. Hippo is always eager to help and answer questions. Our Facilities Managers value the information and documentation the app can store on our equipment and preventive maintenance items.

Cons: Our only con right now is that Hippo does not interface with our Property Management Software, so we are limited in how we can use Hippo for our lodging/guest room maintenance items. We currently use Hippo for all equipment and PM management, as well as work orders for our common and public spaces.

Vendor Response

by Hippo CMMS
on December 03, 2015

Awesome feedback Amber and glad to hear the support team has been a help. Expect more integration features in 2016. We'll make sure you get the most out of the software.

Happy Hippo

Dec 02, 2015

Malcolm Wylie

Construction

Used the software for: Less than 6 months

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: We needed a simple to use PM system that also simply documented reactive maintenance and stored asset info. I looked at many systems and took the dive with Hippo. This was not a simple choice as their support is in Canada and we are in Australia. As it turns out the time difference has not been an issue, the support team were excellent with the setup and training, and answers come quickly. We have a 330 room accommodation village with pools, commercial laundry, guest laundries, restaurant etc. We run all maintenance in-house with our own team, so it was important to us to have ease of information dissemination to all team members whilst avoiding creating heavy information traffic for staff. Hippo does this very well with information permission levels being simple and effective. The staff have been fantastic and also have a sense of humour about them, something that only comes with being confident about your product. Would recommend Hippo without reservation.

Vendor Response

by Hippo CMMS
on December 03, 2015

Malcolm, thanks for the kind words! It's a pleasure working with your team down under.

Excellent Ability to Meet My Unique Needs

Sep 03, 2015

Sam Jacobson

Director of Operations

Todd Events

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: The team at Hippo excelled at meeting my unique needs, much more so than any other CMMS company I spoke with. My sales contact returned the inquiry in less than 10 minutes, was friendly, open to discovering my needs, and then cleared some time THAT DAY to give me a demo. His demo was directed at what I wanted to hear, rather than what he had been scripted to say. We got the deal inked in less than 10 hours from inquiry to demo to billing confirmation. The pass-off to my account manager was seamless, fast and spot-on. She was just as good as the salesperson at hearing my needs and directing the set-up and training to what I wanted rather than what she'd been scripted to do. Kudos!

Vendor Response

by Hippo CMMS
on April 20, 2017

Hello Sam, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable and seamless. Our customer's are very important to us, so we are happy to hear that our services are exceeding your needs!
We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier on you!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Love this software! And it''s ease of use

Aug 19, 2015

Jeff Munce

Facilities Manager

New Day Christian Church

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Using this software has improved my workflow no more lost work orders and the functionality and ease of use is off-the-wall awesome! And also amazing customer service that always gets back to you and gets it done right away thanks to Mel Motoch and her amazing team get it done! there is nothing like this anywhere so glad to see people that care and get it right tool for the right job Thanks hippo Team for making my job easer and thanks for all those updates you do to make it more robust it is VERY much appreciated!

Vendor Response

by Hippo CMMS
on August 20, 2015

Jeff, really glad you are loving Hippo CMMS software. We love to hear the great feedback and are always there to support you.

Too early to tell, just getting going.

Jul 23, 2015

phil Wentz

Facilities Manager

Tigard-Tualatin School District

Real Estate

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4.5
/
5

Features & Functionality

4.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: ease of use, great pictures of buildings and lots of details

Cons: set up time, but all systems require a lot of front end work

Recommendations to other buyers: look at all the different ones you can look at with a team of end users. What are the future developments planned by the vendor? what's the time frame? What do other users say about the software. How easy is the company (not sales but the guys that do the work after the sale) to work with; how available?

Thrush Aircraft Review

Feb 13, 2015

Payne Hughes Jr.

Thrush Aircraft Inc.

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Very good software that is simple enough for basic use, but robust enough to grow.

Vendor Response

by Hippo CMMS
on April 20, 2017

Hello Payne, thank you for taking the time to review our software, we appreciate it. We're pleased to hear that your experience with Hippo has been enjoyable and that's right, we grow with our customers!
We will be releasing our new Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to integrate with other programs!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Fast and easy

Jan 20, 2015

Glenn Suprono

Pegasus Manufacturing Inc.

Construction

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is easy to learn and quick to use. The HippoFM people are great to work with and know their product.

Cons: There's nothing yet that I don't like.

Recommendations to other buyers: They have several video demos. Watch them all. You will choose this software over others. I reviewed six other CMMS systems, and this was the best. I highly recommend that you look seriously at this software.

Easy to use

Jan 16, 2015

S Steere

Kettering University

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Customer Support

Comments: Ever since hearing about this product and getting it into the hands of our maintenance guys we have heard nothing but good things.

Vendor Response

by Hippo CMMS
on April 20, 2017

Hi there, thanks for taking the time to review our software, we really appreciate it. We're glad that Hippo has helped your maintenance team stay on track!
We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier for you!
Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

ODEV Hippo Review

Jan 16, 2015

Russ Stout

Manufacturing Engineering Manager

Ortho Development

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have not personally used Hippo outside of the demo and briefly working with our PM technician in charge of setting it up. I was however the manager in charge of the project to switch to a new system. Based on our inputs Hippo was one of four other systems recommended to us from a consultant. Of the different options Hippo stood out to our team. The process of purchasing, getting set up, and moving on to operational use was very smooth. We love that it is web based and the service we receive from your team is top notch. Thanks again for helping us out.

Russ

Propulsion Technologies

Jan 14, 2015

Gabriel Lopez

Maintenance Tech

Propulsion Technologies

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Customer Support

Comments: System is very generic and would serve well for many industries.
For our aerospace MRO shop, some of the formats contain irrelevant categories that just take up space on the page

Perfect for any facility

Jan 14, 2015

Brad Metcalf

Preventative Maintenance Specialist

Ortho Development

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Easy to use program that works for whatever type of facility you have. Customer support is outstanding. It has made preventative maintenance run smoothly and increased our productivity through the way it functions and integrates tasks into categories that make it simple to go from one task to the next.

Kaizen (Continual Improvement)

Jan 14, 2015

Patrick Dean

Facilities Director

Ogden-Weber tech College

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: This program has help the college facilities department become much better in providing services to our customers. I would like to see the company reach out to our main users and ask the questions that they might be thinking about but are afraid to ask... I would like to see additional training provided to my power users and staff, so that we use the programs capabilities. Not just get stuck in a routine and not use the programs full potiential.

Vendor Response

by Hippo CMMS
on January 14, 2015

Hi Patrick - we do monthly free webinars that all users can register for - they will see a pop up window for the announcement -
i'll reach out to you to see what further training we can arrange

Hippo FM Review

Jan 14, 2015

Kenny Cribb

Director HSE

Rolls-Royce Naval Marine

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: After reviewing avialable softweare systems avialble HioFM was chossen due to its intuative nature and ease of use. HippoFM gives us the greatest use of our resources while tracking costs and status of work.
The helpful employeess of HippoFM made the transition to HippoFM a simple and painless process.

HippoFM CMMS Software

Jan 14, 2015

Karla Doherty

Financial Aid Coordinator/Business Assistant

Eaglebrook School

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I think HippoFM is working in the direction to be a really great company. The software is super user friendly for the maintenance staff to use. If I don't understand how to do something Carly is always a quick phone call or email away. She walks me through anything I need, well always maintaining a friendly tone.

I would love the update to the software to occur so that we may be able to use it on Mac's. We thought it was coming in September, but have yet to hear anything more. Our Business Office would also like it to be capable of keeping track of things such as utilities. All & All am very happy with what HippoFM has allowed us to do thus far.

Vendor Response

by Hippo CMMS
on January 14, 2015

Hi Karla
Thanks for the review! Mac compatible in V5 release, we are currently finishing testing and should be good to go in March - apologize for the delay.

HIPPO streamlines operations

Jan 12, 2015

Lisa Martens

CEO

Menno Home

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Customer Support

Comments: This is the second facility that I have managed that has used HIPPO and I can only say that we would never live without it! I helps me as a CEO check on the facility at a glance to see where we are at with repairs and if our staff are keeping up. The reports also help me track the efficiency of staff and how many hours we are spending on repairing equipment at a glance where before we were trying to keep track on paper! Thanks HIPPO! You are a life saver!

General manger chemplate

Jan 09, 2015

Aaron Straus

Gm

Chen plate

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Customer Support

Comments: So far ok. .

Form and function

Jan 09, 2015

Anthony Parker

Physical Plant Manager

Kettering University

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: I am a fan of the recent changes to the plotting function. It is now much easier to move equipment using a drag and drop method.
I am concerned that it takes too many clicks to access and complete a work order though.
I also would like to see the plan view on media devices not just on a PC. One of the features I was hoping we would already have access to was to see drawings or plans on a tablet.
Finally having the browser neutral capability is great. Anything you can do to have cross functionality is great.
I still enjoy the interface on the computer and we are still working to have our system fully running by the end of this month.
Thanks for all of your help and keep those upgrades and changes coming.

Eaglebrook

Jan 09, 2015

Wes Smith

Project Manager

Eaglebrook School

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Customer Service is great.
Applications and features are a bit clunky.
Looking forward to iOS platform!!!

Great Program

Jan 09, 2015

Lafe Maurer

Director of Environmental Services

Elm Crest Retirement Commun ity

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We have been using the HIPPO Facilities Maintenance program now for 2 years and are very satisfied with the program. Utilizing the program has saved our facility time and money, not to mention how it has given us the ability to reorganize our entire maintenance program and change the way we do business.

User of HIPPO for several years

Jan 09, 2015

Diana Taylor

CEO

Sabine County Hospital

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: After a JCAHO survey, we were "dinged" for not having our maintenance and preventive services for equipment records maintained electronically. We researched several different companies. Being a small rural hospital, our budget is already strained but had to do something to correct this deficiency and maintain our certification. We signed up with HIPPO and have been very pleased. The initial loading of all of the data takes some time and manpower but we have found it to be a very user friendly tool for all of our hospital and 2 clinic staff to utilize to report maintenance issues. It enables our Maintenance Staff of only 2 to be able to timely respond and keep work tickets organized. We are probably not utilizing it to its fullest extent but what we are using it for has helped us organizationally a great deal. The pricing is extremely reasonable for the value it has brought to us and we highly recommend it.