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TRUCONNECT® Remote Support

Global Network of Crane Support Experts

TRUCONNECT Remote Support provides 24/7 access to a global network of crane experts and specialists, offering problem solving and troubleshooting to help reduce unplanned downtime. In controlled circumstances, two-way communication with the machines and their operators can be established in order to expedite corrective action. Remote Support is ideally suited for extremely remote locations.

Konecranes experts are available by phone or email to respond to problems and begin troubleshooting at time of contact. Remote Support staff can diagnose issues and identify appropriate corrective action, including the need for on-site maintenance or spare parts.

TRUCONNECT Remote Support is currently available for rubber tired gantry cranes and various engineered industrial cranes in selected regions.

Video

Remote monitoring of machinery enables predictive maintenance of machinery. Real-time information on the actual usage of the crane does not only improve uptime and the availability of the equipment, but can also lead to new business models, says Jari Myyryläinen, Head of Industry Applications at Konecranes.

The key difference that the industrial internet makes, is that it brings machinery alive, says Juha Pankakoski, CDO of Konecranes. It brings sensing and communicating capabilities to places where they’re not expected to be found. This enables the machinery to sense its own condition, understand the usage situation and support the user to carry out the operation more safely and productively.

APAC and Middle East

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