In the face of these changes in our work habits, IT departments need to make sure they can enforce polices and ensure compliance with communications privacy and recording requirements.

Communications Compliance Conundrum

The requirements for voice communications compliance vary from industry to industry.

If you are in healthcare, laws in many jurisdictions mandate that protected health information, such as an individual’s health data, is secure and that these protections can be audited.

In many financial markets, the communications about the trading of a stock need to be recorded and documented.

Quality assurance of customer interactions is another requirement in many companies. Workforce optimization solutions, call recording systems and analytics tools are used to confirm that contact center agents are delivering a superior customer experience.

So how do you comply with these requirements when you support a workforce that is increasingly mobile and working from home? How can you ensure the staff’s communications are compliant when they use personal devices like smartphones, such as in a Bring Your Own Device (BYOD) program?

With the platform, you can control and enforce policies on mobile devices -- including BYOD -- exactly as if they were desk phone extensions of your in-office communications system. The platform works with any mobile phone for a simple, intuitive user experience. There are no clunky, unwieldy phone clients or convoluted user actions.

If you are supporting remote employees, the communications on these users’ devices can be secured, monitored, archived and logged exactly as if the users were in the office or contact center.

With the Kinetic platform, there is no longer a forced trade-off between compliance and flexibility. You can give employees the freedom to work remotely while maintaining full control and compliance with regulations and quality policies.