Customer Service

Today’s students are non-traditional: adults who are working part time and experienced consumers. They expect more from their institutions than classrooms and books. They expect a level of customer engagement that matches the experiences they’ve had elsewhere.

Rick Singer’s brazen business channeling bribes from wealthy parents to coaches and test proctors has unleashed a wave of self reflection across the academic landscape. The backdoor has long existed—donations…

Scanning the higher education marketplace of today, one will notice a conglomeration of institutions vying for a decreasing number of potential college applicants. Community colleges in particular are feeling the…

So often, orientation is a one-size-fits-all firehose of information that may or may not be meaningful to students. When we think about the student experience, particularly for online learners, institutions…