Help in Lourdes is an online Moodle-based induction resource used for educating volunteers
who work as helpers in Lourdes, each year. Pilgrimages face increasing pressure to
monitor attendance and participation in their induction programmes, with the logistics
of face-to-face sessions often being tricky. Our solution was to develop an online
induction programme where volunteers can see on-location videos on subjects including
hand-washing, lifting and care of the elderly. Interactive questions allow for testing
and reporting.

The Challenges

The Pilgrimage Directors had a very clear vision as to what was required from the
online system: it needed to have low administrative fees, allow for self-registration,
have a clean and simple design and intuitive navigation.

We monitor and report to the Directors providing feedback on user interaction.

We had great feedback about our content and the Pilgrimage Directors saw real value
in moving the training onto a learning management system. The reports captured all
of their requirements and they appreciated our flexible approach when coming to support
additional requests as and when needed. This project proved to be an extremely interesting
study in how users of all levels interact with LMSs, their expectations and the difficulties
that they can encounter.