Workplace Email Etiquette Will Help Your Career With
Effective Communication

Ignoring workplace email etiquette can have a very high price
tag associated with it...it could cost you your career.

Years ago, I was doing some marketing consulting for financial
planners to help them grow their business. One of the people I was
working with was going to send out a correspondence to his clients
about setting up a "business trust"
account. He failed to review the message before it went out and, yep
you guessed it, it was
disastrous.

Instead of the message talking about "business
trust" accounts, it read "business thrust"
accounts. The results of the message were devastating.

Many of his clients were offended. His reputation that he had
built over the years took a shot because of one simple mistake. He had
a couple of clients close their accounts with him over it. When he
asked them why they were closing their accounts, they responded, "If you are this careless with
your messages, then I fear that you are going to be equally careless
with my money." One small mistake in his written
communication cost him several accounts, a damaged reputation, and a
lot of embarrassment.

Still think that business email etiquette is not important? We
thought you would see things our way...

Top Tips For Business Email Etiquette

Use these strategies to ensure that your email etiquette is
top notch:

1. Reread your
email before it goes out. If you learned only one thing
from the story above it should be this lesson. Make sure the
communication you are sending reflects what you want it to. Spell
checker won't catch everything. Like the story above, thrust is a real
word and spell check would not recognize that it was an error.

2. Do not use
all CAPS in your emails. This is perceived as yelling in
the digital world. If you need to do emphasis on something, use bold or
italics on the points you want to emphasize.

3. If you are
sending an email with an attachment, make mention of it in the body of
the email. Write in the email that you are sending a
report or spreadsheet so that the reader knows there is more to the
email than just the text. This also lets them know that if the
attachment was forgotten, that they can ask for it. This is proper
workplace email etiquette.

4. Avoid
abbreviations in your emails. If you use abbreviations,
you are assuming that the reader knows what they stand for. They may
not be familiar with what the abbreviation means and the message you
wanted to convey will get lost as a result. If you must use an
abbreviation, then spell out the entire phrase of what the abbreviation
stands for, and then put the abbreviation afterwards. This is very true
in the global business industry, as different languages put different
meanings on words and abbreviations. Spelling out words is very good
global business etiquette.

5. Use proper
punctuation and start a new line for a new paragraph. Can
you believe that the information you learned in English classes is
actually useful? There is nothing that bothers me more than receiving
an email that does not have any punctuation. It takes me so much longer
to read because I have to find out where the period goes, or if a
question was asked. It is impolite for the reader and they may not
understand what you are trying to say. When I get an email like this, I
automatically think that they are uneducated. You do not want people to think
the same of you.

Also, start a new paragraph when you are beginning a new
thought. Doing so helps the reader keep things separate in their mind.
It is just good workplace email etiquette.

6. Be concise
and to the point. No one wants to read a novel on an
email. They just want the facts. It is good business etiquette to get
to the point and stay there.

7. Reply to
messages as soon as possible.
You do not want to have the
reputation of not getting back to people. The unintended message you
send people when you do not reply is that they are not important to
you, or that you do not care. Either of these reputations you do not
need to help you with your career. Early responses show the type of
person that you are. Proper workplace email etiquette in responding
early will help you build the right kind of reputation.

These workplace email etiquette tips will help you with your
communication skills through email. Remember that people are going to
form an opinion on you. These strategies will help ensure that the
opinion is a positive one.