This position ensures that the office complies with health and safety regulations and holds responsibility for these maintaining these regulations. They will liaise with the Building Management and other office supply & maintenance companies to provide a comfortable and efficient working environment. The post holder will manage staff events and incentives including running charity days.

The post holder will provide a fantastic first impression, live company values and effectively communicate with stakeholders over the telephone, email and face to face.

Areas of Responsibility

– Ensure Front-of-House provides a professional and friendly first impression via email, telephone and face-to-face

– Ensure high standards are maintained in the office, including managing the cleaning contract and liaising with colleagues

– Manage various building maintenance contracts and liaison with Cottons Centre to troubleshoot buildings issues

– Ensure office complies with Health & Safety regulations, completing regular audits and checks so that external assessments are passed and full record keeping is maintained

– Conduct weekly agenda’d 1:1’s with all team members and escalate issues to senior manager

– Manage Apprenticeship Reception schedule and support its effective implementation

– Champion business improvement and people development initiatives including SBI process and MSI Care

– Achieve consistent high standards of performance within team, taking appropriate action where performance is weak

– Provide guidance and support to junior staff members

– Collaborate effectively and positively with colleagues across the organisation

Special Conditions

– The list of responsibilities outlined above is not intended to be exhaustive and the post holder should show flexibility to carry out other reasonable tasks or responsibilities under the direction of a manager