Like a civil complaint, this is a written document filed by a state or federal prosecutor that alleges a person committed a crime, sets out the basic facts and charges and is filed with the respective criminal court.

Related Legal Terms & Definitions COMPLAINT (A) Civil Court the first step in starting a lawsuit. The complaint is a written… CRIMINAL CASE A lawsuit that charges a person with the commission of a crime and which may… PROSECUTOR (A) An attorney employed by local, state or federal government to bring and litigate criminal… CIVIL PROCEDURE These rules govern the process of how civil (non-criminal) cases are handled, from the filing… CREDITOR'S CLAIM A claim of a creditor, usually referring to a claim filed in federal bankruptcy against… FILING FEE The fee charged in order to start the processing of a document or a lawsuit.… CRIMINAL CHARGE An accusation of crime formulated in a written complaint information or indictment and taking shape… ANSWER Also called a response. Most frequently, this is a defendant's written response to allegations made… Filed Under: C Add a New Legal Term

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customer's expression of dissatisfaction an expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a genuine cause for complaint, although some complaints may be made as a result of a misunderstanding or an unreasonable expectation of a product or service. How a customer complaint is handled will affect the overall level of customer satisfaction and may affect long-term customer loyalty. It is important for providers to have clear procedures for dealing rapidly with any customer complaints, to come to a fair conclusion, and to explain the reasons for what may be perceived by the customer as a negative response.