Before you apply

Check your plan

It’s important to find out whether you actually need a different nbn™ network technology at your premises. The reality is, you may just need to speak to your phone and internet service provider (RSP) about a higher speed or different equipment at your home or business to transform your online experience into something spectacular.

To save time and money, check with your phone or internet service provider (RSP) whether you are on the right plan with the right speed.

Please keep in mind

If you apply, and your premises is deemed eligible and you then proceed, nbn will charge a $660 (incl GST) Build Quote Fee which provides a fixed quote for the build of the nbn™ network.

Determine your current technology

Applications are only processed once the nbn™ network technology for your area has been deployed. The table below shows the types of nbn™ network technology eligible for the Individual Premises Switch.

If you need to determine which nbn™ network technology you have or is planned for your area, contact your phone or internet service provider (RSP) to find out. Your preferred service provider can also advise on the speed plan or in-home equipment that suits your needs.

If still needed, they can apply for an Individual Premises Switch on your behalf.

Fixed Wireless to FTTP

Fixed Wireless to FTTN

Fixed Wireless to FTTB

Satellite to Fixed Wireless

Satellite to FTTP

Satellite to FTTN

Satellite to FTTB

HFC to FTTP

FTTB = Fibre to the Building/BasementFTTN = Fibre to the NodeFTTP = Fibre to the PremisesHFC = Hybrid Fibre Coaxial

Check the eligibility criteria

To manage expectations regarding application eligibility, please review the following criteria that nbn takes into account with each application;

All premises submitting an application must be connected to the nbn™ active network coverage.

The applicant must be the owner of the premises or the owner’s authorised representative. If you are in a rental property, nbn recommends that you discuss your plans with your landlord and ensure you have their permission to apply on their behalf.

Applicants may include individuals, businesses, local government authorities, state government organisations and phone or internet service providers (RSP) on behalf of individuals.

In FTTN and FTTB areas, applications will only be processed once the originally planned network has been deployed to the premises. In Satellite and Fixed Wireless areas, applications will only be processed once the fixed line network adjacent to the individual premises has been deployed.

The extent to which Individual Premises Switch can be performed within nbn’s existing design and construction regime.

The availability of third-party infrastructure and its relative cost.

The timing of the application and proximity to already constructed nbn™ Infrastructure.

Ready to apply?

Once you have considered your current service plan, in-home equipment, pricing factors, nbn™ network technology and the eligibility criteria; you can proceed to the online application. Please note, if your premises is deemed eligible and you then proceed, application fees apply.

Learn about the nbn™ network

As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.

nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn™ network rollout.

Your questions answered

Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.

Equipment connected over the nbn™ network will not work during a power blackout. Below is more information about how each technology used in the nbn™ Multi Technology Mix (MTM) is affected by power loss.