What can I do if I am locked out the Knox Workspace container by the IT admin?

Article ID: 115013244587

| Last updated:

May 03, 2018 09:44

[Environment]EMM Managed Android devices

[Audience]

End users (e.g employees of a company) running Knox Workspace on their devices.

[Summary] What can I do if I am locked out of a device by the IT admin?

[Cause]The device can get in this state if it was directly locked by an admin or due to some policy settings (e.g. incorrect pin attempts).

[Resolution]If your device has been locked out by your IT admin, contact them directly to request an unlock code. If your IT admin has forgotten your unlock code, they can use Device lockout once again to set a new password.

Potential problems:The IT admin has set a new unlock code, but the device has no network connection. In this case, you can only use the old unlock code. If it isn't possible to find your old unlock code, then a factory reset is required.

Factory reset option is disabled, and the internet connection is blocked