Frequently Asked Questions

Where are my tickets?Tickets will be dispatched as close as possible to the performance date. Please contact us if you haven’t received your tickets two calendar weeks before your event.

I’ve misplaced my tickets. Can I still attend the concert? Yes, we’re happy to re-print your tickets on the concert date at the venue's Box Office. There is a £2.00 duplication fee for this service.

Am I allowed to take my bag in with me?We ask that each patron bring only one small bag since larger bags and holdalls will need to be stored separately. (Please note, there is a £1 charge for the cloakroom).

Do you offer disabled parking at each venue?Yes, we do offer parking facilities for Blue Badge holders.This can be arranged from the time of your original booking between 10am – 6pm, Monday to Saturday. Bookings cannot be made on the day of the performance. Subject to availability. Please contact the Box Office on 0121 780 4949 or email boxoffice@thsh.co.uk for further information.

For the latest information on access and traffic changes, visit the Paradise website.

Can I return my ticket for a refund? THSH do not usually offer refunds unless the concert has been cancelled or rescheduled.

I’m about to purchase online, but I notice some seats have an “I” designated to them. This indicates further information can be found regarding the position of the seat or can, in some cases, mean there is restricted view. Hovering your cursor above the seat gives further information.

Where can I find running times for an event?Running times for today’s events can be accessed by calling our booking line and by choosing Option 2. Alternatively, these can often be found on the 'Running Times' tab on the event's webpage. All running times are subject to change due to the nature of live performance.

My ticket says start time to be confirmed - what does this mean?Sometimes promoters cannot confirm a start time for some events until very close to the performance date. Please check back with us near to the concert date.

I’m a THSH member. Can my partner/husband/wife book on my behalf?No, we must always be talking to the THSH member and they must be using a form of payment registered under their name.

Are latecomers allowed into the hall? Yes, our stewards will do their best to show persons running late into the event at a suitable break within the programme.

Do I need to buy a ticket for my baby?Ordinarily a child of 18 months or less will be classed as a babe in arms and will not require a ticket.

In some instances however, some promoters may make the decision to alter this age limit for particular events. Please check with our Box Office if you're unsure.

What’s the commission fee for? Due to significant funding cuts over the past two years, this fee contributes to our ticketing system; ticket sales and fulfilment costs. Alongside other income streams e.g. commercial hires, bars and hospitality, it helps us to stay an effective business, which in turn, allows us to reinvest in Performances Birmingham Limited (charity no. 1053937) and the services we provide.

Can I be added to a waiting list for returns to a sold out event? Due to high demand it is not feasible for us to operate a waiting list for sold out events. Any tickets returned for sale will be made available for online as well as telephone and counter sales, and we recommend making periodic availability checks via any of these channels

When do your box offices open? The Box Office is open as standard 10:00 – 18:00 Monday to Saturday, with extended hours to suit each performance. Please see our How to Book page for more information.

Where can I get a seating plan on your website?Seating plans for Symphony Hall and Town Hall can be found on our website or downloaded from our How to Book page.

Is there a dress code for the venue? No, there is usually no dress code for events at our halls. However we’ll always make it clear at time of booking if the show you’re interested in has a dress code

Can I take my water bottle into the Hall with me?For health and safety reasons, THSH will not permit cans, glass bottles or metal bottles within our Halls.

How can I hire the HallFind out more here or to discuss your requirements with our events team call us on 0121 644 6004 or email corporate@thsh.co.uk.