Pros:
It was nice and smooth. The crew was great, especially Urere, our stewardess. Comfort and food were good, on par with the nickel diming of airlines.

Cons:
Comfort can be greatly improved.

GUA

IAH

Excellent 10.0

Pros:
Losding procedure orderly, staff helpful.

Cons:
Pretzels are getting old, anything new out there?

LAX

KOA

Okay 4.3

Pros:
Getting off the plane.
The unusually chipper voices telling us “B-bye”

Cons:
I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness.

Pros:
The service and the crew were extremely courteous polite and professional .

Cons:
As it is an all flights just not enough leg room and a very tight chair.

MSP

BOS

Good 6.3

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

Cons:
No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them

JFK

CDG

Mediocre 3.6

Pros:
Dinner and boarding

Cons:
Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!

Cons:
I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean

LAX

KOA

Okay 4.3

Pros:
Getting off the plane.
The unusually chipper voices telling us “B-bye”

Cons:
I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness.

Pros:
Plenty of room and friendly service was refreshing for such a long flight

FLL

ATL

Good 7.6

Pros:
Loved being in first class

Cons:
Hated gate change and late plane at the last minute.

CDG

RDU

Excellent 8.0

Pros:
Very good check in and customs, etc at both airports especially RDU.

Cons:
Only fair to good in flight service.

YYZ

ATL

Excellent 10.0

Pros:
Boarding was smooth, attendants were nice and informative, and everything was on time

MSP

BOS

Good 6.3

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

Cons:
I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean

SAT

SFO

Excellent 9.3

Pros:
Plus seating was wonderful. Very comfortable.

Cons:
Could have used more water.

ORD

SFO

Mediocre 3.3

Cons:
The flight was 5 hours delayed, no food was provided

ORD

CLE

Mediocre 2.0

Pros:
Nothing, to be honest.

Cons:
Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years.

AMS

IAD

Excellent 8.6

Pros:
It was nice and smooth. The crew was great, especially Urere, our stewardess. Comfort and food were good, on par with the nickel diming of airlines.

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

ATL

DCA

Good 7.3

Pros:
Early boarding for Seniors

Cons:
Limited food

CDG

RDU

Excellent 8.0

Pros:
Very good check in and customs, etc at both airports especially RDU.

Cons:
Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?

ORD

SFO

Mediocre 3.3

Cons:
The flight was 5 hours delayed, no food was provided

ORD

CLE

Mediocre 2.0

Pros:
Nothing, to be honest.

Cons:
Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years.

Pros:
Very good check in and customs, etc at both airports especially RDU.

Cons:
Only fair to good in flight service.

YYZ

ATL

Excellent 10.0

Pros:
Boarding was smooth, attendants were nice and informative, and everything was on time

DUS

ATL

Excellent 8.0

Pros:
The great job the crew preformed.

Cons:
older plane - seats were not comfortable.

MSP

BOS

Good 6.3

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

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