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Frequently Asked Questions

Upholstery

What should I use to clean my convertible top?

We suggest using a product called Ragg Topp which can be purchased here at Pacific Auto Trim and Glass.
Ragg Topp is a great product that can be used on both vinyl and cloth tops and should be applied twice a year. We would also suggest using the Ragg Topp brush which is a special brush made with horse hair.

How long will you need my car to replace my convertible top?

A typical replacement usually takes 1-2 days depending on the car.

Do you have courtesy cars?

If your vehicle is being worked on under an insurance claim and you have loss of use or Roadstar/Roadside Plus, we can arrange for a rental car for you at no charge (insurance pays).

Auto Glass

How long do you need my car to do a windshield replacement?

A typical windshield replacement takes 4-6 hours.

Will an insurance claim affect my rates?

When using your comprehensive insurance, your rates will not increase unless you have multiple claims in a calendar year.

Do I need to go to ICBC first to get a windshield claim?

If your vehicle is 20 years or older you will need to visit a claim centre first. If your vehicle is newer, you can come directly to us to initiate and process your ICBC claims.

How much is a rock chip repair?

We will repair rock chips in your windshield for $29.95 for the first one and $10 for each additional chip up to 3. If you have more than 3 you should consider replacing the glass.