Reviews

Overall Rating

4.9

5 Star

75

4 Star

7

3 Star

1

2 Star

1

1 Star

0

Shuttle Speed

Attendant Service

Lot Condition

Ease to find

Most helpful favorable review

Richard P

verified customer

Have used this service at the Intercontinental many times and love it. Covered parking. Very frequent comfortable luxury shuttles to the L and airport every 15 minutes. Easy process and very courteous staff. Also, you walk right by the very nice hotel restrooms when you come off the elevator.

Most helpful critical review

SheKora K

verified customer

If I am paying to park my car in the garage, I should not have to take a cab to make my plane on time because during peak times the shuttle only runs every 30 minutes which is quite ridiculous.

1-20 of 46 Reviews

Ken B.
February 24th, 2015

Outstanding service and great value! When we dropped the car off, we were on the shuttle in 5 minutes. At pick up our car was waiting for us nice and warm. Paid our bill and was driving out in less than 5 minutes. Entire staff friendly and pleasant.

Mikki S.
January 19th, 2015

We usually fly out of Newark and have tried our fair share of parking services. This one is hands down the best we've had the pleasure of using! Even during the holiday rush, they were so incredibly courteous, patient and helpful. Thanks for the wonderful customer service!

Maryalice B.
January 12th, 2015

After using many parking garages located in and around Newark airport I have finally found one that provides excellent service, coupled with friendly informative staff. I strongly recommend Value Parking and would not hesitate to utilize them on future trips! ,
A great internet find

Henry L.
January 9th, 2015

Use this lot during the Christmas Holiday mad rush. The staff was professional, friendly and very well organized. The shuttle was there when we dropped off. We arrive at the terminal in less than 5 minutes. Pickup was equally easy. We called from baggage claim after we have our bags. A short walk to the designated waiting area, an a 2 minute wait. The car was waiting for us when we arrived to the lot. Payment took less than a minute. I would definitely use them again.

Leonid L.
December 30th, 2014

As name of the company implies it is a true "Value". Great price, professional and perfected service, friendly people. I experienced no wait time whatsoever. car was waiting for me to and from the terminal...

Angie Y.
December 10th, 2014

I have tried other off site parking lots at Newark Airport and Value Parking is by far the best. I was impressed with not only how quick we got back and forth from the airport, but the personalities and friendliness of the staff cannot be beat. Not to mention the best prices. I had to change our reservation to us arriving a day early due to weather. After battling with the airlines, it was such a relief to speak with Value Parking hassle free and their genuine concern for our safe travel into a storm. It was also a pleasant surprise that they spruced up our vehicle with this wonderful air freshener. I wish there were more stars to give.

Deborah L.
October 22nd, 2014

First time using Value Valet, and wow! Experience was great. Everyone was very nice and pleasant to talk to. They loaded my suitcase up as soon as I arrived, and was at the airport in 5 min. I used the oil servicing and car wash while I was away. After calling from the airport, they arrived in 3 minutes. My car was waiting for me in the front with trunk open, super clean, and fully serviced. Everything was simple and quick. I tried them out due to the positive reviews, and now I see why! I will definitely use this parking lot in the future.

Mary B.
October 20th, 2014

First time using Value Parking, and I was so pleased I just switched my reservation for my next trip to this lot. Very professional and pleasant staff, extremely helpful, waited no time at all for the shuttle coming and going, and getting back at midnight, my car was waiting at the office door, trunk open. Experience could not have been better.

Supriya D.
October 20th, 2014

Excellent: efficient, courteous, genuinely helpful. I pulled in, showed my e-receipt on my phone to the attendant, he helped me get my things and put them in the van, I went to the desk and checked in to get my claim ticket, and off we went. I spent approx. 3 minutes there. The shuttle driver was a fast but safe driver, very friendly (maybe a bit too many questions!). When I arrived back to EWR, I called them as soon as I saw my bag on the baggage carousel, went outside, and they arrived within 2 minutes. I got in, we got back to the Value Parking lot in a few minutes, my car was waiting for me with the trunk open, before I even got out of the shuttle van, my bag was in the trunk of my car and they were showing me where to go to check out. And here's the difference: THEY DIDN'T CHARGE ME ONE CENT EXTRA ABOVE WHAT THEY SAID THEY WOULD! Such a nice surprise these days. I was out of there quickly, and on the road home in minutes. My car was in order, they'd re-adjusted the seats to my settings (or never adjusted them in the 1st place), and it was a great experience. I'm definitely going back there. I tried a couple of other lots in the EWR area and this is the best one so far...I'd highly recommend it. And, nope, this isn't a fake review written by an employee. I'm an actual customer!! :-)

Alex P.
October 9th, 2014

these guys where wonderful i arrived 10 min late and they had me checked in and on my way to the air port in seconds and when i arrived there was a shuttle already waiting for me...i deff recommend this short and long term parking to all everybody going on a trip via EWR and also the driver was wonderful i believe his name was Alexis

Ray V.
September 3rd, 2014

These guys are great!
Booked a a last minute trip for 7 days (from Newark) and used Value Parking for the first time. The staff was very friendly and approachable. The shuttle was very quick to pick me up to and from the Terminal C (the drive took 2-5 minutes one-way). They had my car waiting for me in front of the building when I got back from my trip. Will definitely recommend them the next time I plan on taking long-trips via Newark.

Frank D.
August 27th, 2014

Value it Is...It is a 5 star treatment...Lets start, I have never seen so many happy employees, like Jason who drove me back after my trip to retrieve my car.
1. Drop off (plenty of room to get your stuff out, and if others are there they are not squeezed in to their self parked space scrathing your car.
2. Service are there if you should opt for them such as oil , wash ect.
3. When you get off the plane and call and within 5 min you are on your way to your car.
4. You are driven in a comfortable, clean van unlike the one with spotty dirty cattle cars.
5. Car was open, up front and waiting for me to load my travel cases.
6. Reserve today, and you will be as surprised and happy as me, making that part a no-brainer in the future.
7. No matter who was there I met 6 employees... Every one is customer focused and want you to have a great experience... no rushing, unless the customer asks.

Hozona B.
August 14th, 2014

verified customer

Value Parking got us back from EWR to our car without missing a beat! Very efficient & safe ride. This is my only choice for long term parking.

Stephen B.
August 13th, 2014

verified customer

Met all of our expectations.

Marianne Wodeshick 2.
August 13th, 2014

verified customer

Excellent service clean and courteous facility.

Margaret C.
August 12th, 2014

verified customer

Transportation was first rate.

Dmitriy C.
August 12th, 2014

verified customer

Thank you for a great service. We will definitely use your company again in the future.

Andrew F.
August 11th, 2014

verified customer

Seamless experience. Especially impressed with pick-up: Texted the company, walked over to the pick-up spot (took ~3 minutes), the bus was already waiting -- and we were the only passengers!

Jennifer C.
August 11th, 2014

verified customer

very timely and polite customer service. Will definitely use again!

Jay H.
August 10th, 2014

verified customer

All went as advertised (which doesn't happen very often these days). Would use your service again & would recommend Value Parking to friends and family.
Thanks.