OUR VISION

We intend to be the recognized leader in service excellence among all companies—not just elevator companies—worldwide. We will inspire our customers’ total confidence through exceptional service that earns us 100 percent of their business, 100 percent of the time.

OUR VALUES—PRINCIPLES THAT GUIDE OUR

By embodying these values and doing many small things right every day, we deliver for our customers.

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People

We believe the most important assets of the Otis Elevator Company go home at the end of every workday.

Safety

Millions of people around the world use Otis elevators and escalators every day without giving safety a second thought. For us, that’s success. We understand that the safe way is the only way.

Quality

For more than 160 years, quality has made Otis the most trusted name in the industry.

Integrity

We must do the right thing every time, and run our business to the letter and spirit of the law. By acting ethically and honorably, we win the loyalty of our customers.