These are the same metrics required for Network Impact & Performance Assessment modeling
- because they capture the essence of networked application performance!

BLAST Performance Analysis® services leverage best-in-class
vendor tools and PacketIQ's own specialized tools and processes in a comprehensive solution that can be incrementally implemented
and automated as time, budget, and needs dictate or provided as a managed
service.

With the proper tools and processes in place, you can establish and manage-to performance SLAs for your business-critical applications.

BLAST Performance Analysis® services monitor and manage
all of the most essential performance metrics:

Bandwidth
Usage and trending reports on all WAN and MAN links and Access-Distribution-Core
switch trunks are provided and reveiwed on a monthly or quarterly basis. These
reports are based on statistcial analysis of short period (5-15 minute) sample
time data for the review period to allow the highest accuracy, and include views
of typical usage levels across the 24-hour day (using the PacketIQ Bandwidth
Statistical Analyzer Time of Day Analysis™ feature) to ensure adequate bandwidth
is available during the business hours and to allow scheduling and verification
that data backups and other periodic / scheduled demands are completing in time
and not conflicting with business day traffic.

Latency
Latency and routing across the Enterprise network is mostly ignored beyond troubleshooting
scenarios, despite the fact that the effects on application performance are widely recognized.
And what is often
not considered is that routing across provider Frame Relay or MPLS networks can change without apparent cause or
notification, sometimes resulting in significant increases in latency - which can affect the performance of
networked applications. Routing path length may also be excessive for the geographical distance covered due to
sub-optimal provider switching paths. PacketIQ tools record routing, latency, and 'average effective throughput' over the network
path from data centers to end user locations to validate bandwidth allocation and availability assumptions.

Minimum bandwidth availability and typical latency and queuing delay values are summarized in intuative
'Network Path Performance Records'
for each data center -to- user location path to report the true performance of the network as experienced by the user's applications.

NETWORKAPPLICATION

Application Metrics
Performance and design metrics for business-critical applications are captured and analyzed to identify any
performance affecting factors that should be addressed, and archived to serve as benchmark data for comparison
with newer application versions, reference for future troubleshooting efforts, and/or support NIPA modeling
for future increases in user counts or new user locations.

You can now establish and verify performance SLAs for business-critical applications.

SLA's can be based and measured / reported against
Apdex
and/or business unit established values, and integrated with other SLAs (availability, etc.) to support your company's performance management agendas.

All application-related performance reports provided by PacketIQ include a breakdown
of network transport (bandwidth) and app turns (latency) effects as both values and
percentages against the total task-level (mouse-click) response times.

PacketIQ recommends that the total contribution to end-user response times from network
effects (bandwidth + latency) be limited to 30% or less - and be included in SLA reporting.
Evaluating the contribution of network effects offers guidance for remediation efforts if response times
exceed performance goals.

Comprehensive IT performance management is
within your reach...

Managing network and application performance doesn't have to be an arduous exercise that strains
your IT budget.

With some experienced help, a little initial effort, and some practical systems
and processes put in place you can manage performance, report against SLAs, and ensure the
best possible end user productivity and satisfaction, while significantly reducing future
problem incidents and resolution times.

Many IT departments simply do not have the tools, staff, time, or expertise to perform the level of
analysis that PacketIQ provides on a daily basis.

We can work as an out-sourced extension
of your support teams to solve immediate problems, as well as help plan and integrate an on-going
performance management toolset and processes as an in-house or managed service solution. We also offer
a range of basic but highly practical and effective analysis tools we've developed to cover gaps in
other tool vendor's offerings and provide lower cost alternatives to essential analysis needs.