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We guarantee our merchandise is in good condition and will accept any return or exchange of defective item.

All returns must be reported within 14 business days of receiving merchandise. We offer exchanges or issuance of a credit applicable to your future purchases.

We are constantly looking for reliable courier companies, such as FedEx, UPS, EMS, Canpar and DHL. We have entered cooperative agreements with some of these express delivery companies, so that you, as clients, can enjoy the most preferential shipping fee and time efficiency offered on our website.

Important information

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.