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Death by Media Player 9.0

sinecure

Posted 02 February 2005 - 03:43 PM

sinecure

Member

Member

23 posts

Several days ago I upgraded Media Player to ver 9.0.

Immediately afterward, for either "Shut Down" or "Restart", the screen that shows the Windows icon and Windows 98 logo with "Windows is Shutting Down" message at bottom, is scrambled beyond recognition.

when I try to start up or restart, I get an error message (on black screen) that says:

Windows Protection Error. Restart Computer

any attempts to restart or reset gives me the black screen with options to start up in Normal or Safe Mode, etc.

Starting in safe mode is OK.

Trying to start in Normal mode gives message saying I should restart in safe mode because Windows didn't fully load.

my system is a P3, 600MHz

OS is Windows 98 SE

AV is McAfee Pro 7.0; recently updated and system shows clean

I also run McAfee STINGER, recently updated and system shows clean

I also run Spy-Bot; recently updated and system shows clean and has been immunized.

0

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coachwife6

Posted 02 February 2005 - 10:32 PM

coachwife6

SuperStar

Retired Staff

11,413 posts

Welcome back.

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

coachwife6

Posted 03 February 2005 - 10:37 AM

You may wish to print out a copy of these instructions to follow while you complete this procedure.

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu). Be sure you're able to view hidden files, and remove the following files in bold (if found):

First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:

Automatically save log-file

Automatically quarantine objects prior to removal

Safe Mode (always request confirmation)

2. Click on the Scanning button on the left and select :

Scan Within Archives

Scan Active Processes

Scan Registry

Deep Scan Registry

Scan my IE favorites for banned URLs

Scan my Hosts file

Under Click here to select drives + folders, choose:

All of your hard drives

-> Click on the Advanced button on the left and select:

Include additional process information

Include additional file information

Include environment information

Include additional object details

-> Click the Tweak button and select:

Under the Scanning Engine:

Unload recognized processes during scanning

Include basic Ad-aware settings in logfile

Include additional Ad-aware settings in logfile

Under the Cleaning Engine:

Let Windows remove files in use at next reboot

-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:

Use Custom Scanning Options

-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next

-> Reboot your computer.

Please delete your temporary files by deleting all files and folders that are in those folders (do not delete the temp folder itself) like for example C:\WINDOWS\Temp\C:\Temp\C:\Documents and Settings\username\Local Settings\Temp\Also delete your Temporary Internet Files, be sure to also select delete all offline content.

If you would please, rescan with HijackThis and post a fresh log in this same topic.