“While our company values a team approach, and we understand that all the team members must excel at each of their jobs for us to succeed, our salespeople have the most important position. Every team needs a goal scorer if it is going to win, and the first thing we need is for our salespeople to win business for us. This in turn gives all of our other team members a chance to succeed at their portions of our overall task.”

“Our program support staff are a critical piece in meeting the needs of those we serve. They greet our guests at the door and welcome them in from outside. ... They have the first chance to show dignity and respect to our guests, and they become an advocate to encourage the guests to enroll in our program. Ideally, those in that role have the best opportunity to provide a glimpse of hope to someone that feels they have none.”