Monitor Shipments with DHL ProView

What is DHL ProView?

DHL ProView is our web-based tracking service for DHL Express account holders that provides automatic notifications to you and anyone you specify – via email or text message – when shipments are picked up and delivered. DHL ProView also lets you monitor shipments online by account number, status and more.

This means you're always in the know, whether you're in the office or on the go. And best of all, it provides the shipment information you need to keep your customers and colleagues up to date and in the loop – for free!

In order to add your accounts to DHL ProView and be able to monitor all shipments on these accounts, you need to request a PIN for each account. This PIN will let you, and only you, activate your DHL account in ProView and unlock the enhanced monitoring and notification capabilities provided by DHL ProView.

If you use several DHL Express International accounts, you will need to request a PIN for each account in order to add it in the ProView 'Manage Accounts' screen.

In order to receive your PIN, please submit the online form here. The DHL eCom Helpdesk will then provide you with a PIN by email after validating your details.

Please allow up to 1 business day to receive your PIN.

As an additional security feature, these PINs will remain valid for only six months. If you have not activated your account in ProView within that time, you will need to request a new PIN. Any existing ProView users with accounts already registered and activated will not need new PINs after six months.

Once you have received your PIN, you can log in via the button on the DHL ProView page and register your accounts.

Request a PIN Online

Complete our online PIN request and our Customer Service team will get back in touch with you shortly!

DHL ProView monitors shipments in the DHL Express network by account numbers. For ProView to manage your shipments, you need to enter the account numbers you want to monitor and receive notifications for in ProView.

This is to ensure we provide a flexible yet secure tool for our customers. Once you have received PIN for your account numbers, you can set up as many DHL ProView users as your company needs. This way, the PIN ensures that only you can register your account numbers with DHL ProView.

PINs will remain valid for only six months for inactivated accounts. If you have not activated your account in ProView within that time, you will need to request a new PIN.

Yes! DHL ProView is a great way to monitor shipments for your DHL Import Express account number. ProView works with your IMP account and provides additional and early visibility to shipment moving.