Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

Next Business Day delivery - $19.95 additional

Two Business Day delivery - $9.95 additional

For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.

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Serengeti 22" Pillow is rated
3.8 out of
5 by
18.

Rated 5 out of
5 by
brooke1972 from
STUNNING!!!I originally bought two 22" pillows and loved them so much bought three more! I am not sure why some reviews say these are too orange in person and pillow insert is not lofty enough. These look exactly as shown in photo, I would say photo does not do these pillows justice, and pillow insert was perfect! These are well made and look expensive, would highly recommend.

Date published: 2018-01-14

Rated 5 out of
5 by
LabLuver from
Gorgeous pillows!I've looked for a long time for well made animal print pillows without the ridiculous price tags, and now I've found it with these gorgeous pillows! Not only are they a deep, rich color, but the fabric is a smooth, durable velvet with the feather inserts. Add all of this together plus a generous sized pillow and the price is unbeatable! Thank you for another great product that'll we'll enjoy for years to come!

Date published: 2017-10-16

Rated 5 out of
5 by
Gemm from
Pillow is well madeFabric was as expected and cover was well made. Pillow was lofty also.

Date published: 2017-07-30

Rated 5 out of
5 by
Carolie from
Perfect accentI have facing linen colored sofas with 23" marine blue toss pillows at the ends and with these Serengeti lumbar pillows my sofas make a statement. They are the perfect accent, just enough pizazz to personalize my living room; and they are comfortable, too.

Date published: 2017-06-18

Rated 5 out of
5 by
Lessismore from
Beautiful!The Serengeti fabric caught my attention as I looked through The Ballard Designs catalogs that have been mailed to me recently. When I was looking to enhance my villa I knew they, two pillows, would be Just Perfect.
When they arrived they instantly became the accent that was needed. The look is rich and very classic. I am most pleased with the fabric, size and color.
Thank You,
Elaine

Date published: 2017-04-23

Rated 5 out of
5 by
LinainCP from
Chic & BoldI'm not usually an animal print girl when it comes to my home, but I'm so glad I went for it with these pillows. You get a LOT of look for the price, and my brown dog loves them which doesn't bother me because the print hides stray fur! What's not to love!?

Date published: 2017-01-11

Rated 5 out of
5 by
DesignerEl from
Love this pillow, super soft!I was very happy with the quality and look of this pillow. I used them in a LIving Room remodel , and my clients loved them too!

Date published: 2017-01-10

Rated 5 out of
5 by
decorlover202 from
Just What I Was Looking For!!I have looked high and low for a quality leopard print pillow forever!! When I saw this one in the Ballard catalog, it had "the look" I was looking for in a leopard print. I took a chance and ordered it hoping that the pillow was what I'd imagine it to be. I'm very particular about what I look for when I'm on the hunt for something and coming across this pillow was just that. Seeing leopard print pillows on sites like Pinterest and Domino, I knew what I wanted, but didn't want to spend a small fortune, either. The quality from Ballard is supurb and it looks like I paid way more for what I got! Way to go Ballard!! I will be ordering another one very soon!!