Customer Service Training
for Elite Clientele

Cream of the Crop Leaders offers

customer service training for elite clientele.

The Executive Presence Training

for Elite Customer Service

Up to 16 participants; 2 + 3 Day Versions | Great Retreat Theme

The Executive Presence Trainingas Customer Service is a customer service training for the serious five-star aspiring institution and its leaders, and it’s unlike any customer care training you’ve ever attended. If you’re committed to creating a five-star customer service culture, our Executive Presence Training is your blueprint.

Here’s what we teach:Five-star customer care is elegant, calm and present. It’s relational. It stems from a warm, intentional way of being that is customer-focused. Participants practice tools to look commanding – yet warm and approachable. Mannerisms that distract from presence and elegance are removed.

Elite customers prefer a sweep-you-off-your-feet and refined customer service approach more than a squeaky-cheerleader “Hi!”. Our Executive Presence Training as a customer service trainingwill teach your executive team and your line staff how to interact with clients and customers in a way that makes them purr.

In addition:

Boosts Sales + Growth: This transformational customer service training prepares your leaders for important sales and client meetings. Customer service is the face of your organization and is directly related to return-customer rates, online reviews – and profit. This top-of-the-line extraordinary customer service training is customized to make extensive use of role-play to use executive presence in customer interactions most common to your organization.

Hugely Team Building: Our executive-presence based customer service training is inherently teambuilding. Your employee team group will approach customers with a shared radiant presence that creates and maintains customers for life.

Pricing for Customer Service Training

Cream of the Crop Leaders

Five-Star Customer Service through Executive Presence Training: There is simply nothing like this training for creating a 5-Star customer service culture. Highly-interactive and limited to 16 participants, the exercises in this course are focused more on way-of-being and way-of-presenting oneself rather than specific customer service interactions. Inherently team-building, your leaders will return to your workplace with as energized role-models for truly supreme customer service.

Customer Service Excellence: A Hero-Based Approach is high-powered and focuses on two key components: role-playing those customer-service interactions typical at your organization and changing one’s perspective from unwitting victim to willing Hero. It’s fun. It’s loud. It’s highly interactive - and it’s effective because the skills practiced over and over again using your scenarios. Seats up to 24 participants.