You can find your Kakao Account with name or ID used in your profile on KakaoTalk or KakaoStory and the phone number you used to sign up for KakaoTalk.

Part of your Kakao Account is shown as *** for your privacy. You should remember the masked part of your email address.

! Tips for finding your Kakao Account - When you sign up for a Kakao Account, we send a welcome email to the email address associated with your Kakao Account.If you can't remember your Kakao Account, check the inbox of your email and look for "Kakao" or "Kakao Team". The email address which has received the welcome email is highly likely to be your Kakao Account.

To protect your Kakao Account, you need to go through a verification for the email address used for Kakao Account as well as user identification as part of the password reset process. If you can't go through email verification or pass user identification, you cannot reset your password.

[!] Please make sure to use a safe password. - Other people may easily guess your password if you use well-known names, your birthdate, phone number, etc. - Please use a unique pasword with a combination of upper/lower case letters, numbers and symbols. - Please use a different password for your Kakao Account and your Kakao Account email address to ensure security, and change it regularly.

Are you unable to check emails sent to the email address used for Kakao Account for the following reasons?

1. Have you made a mistake when typing the email to create your Kakao Account? Please check if you have entered a wrong ID or mail domain (For example, @gmail.con or @gmai.com etc.) in your email address.

2. Have you signed up for a Kakao Account using a random email address you don't actually use?3. Are you unable to access the email address used for Kakao Account because the email service has been terminated or you have deleted the account?

In this case, you can change your Kakao Account email to an active account and get verification. Please go to the Kakao Account menu on the Kakao Talk or Kakao Story app.

To prevent other people from logging in with your Kakao Account, you must provide your previous phone number associated with your Kakao Account or the previous phone number used for Kakao Talk when finding a password.

Open Kakao Talk and you can find the previously verified phone number in More > Edit Profile.

2. Has your phone number changed?

If your phone number has changed, try to recall the previous phone number and enter that number. If you can't remember the number, ask your family or friends if they have your old phone number.If that still doesn't work, contact your mobile service carrier or mobile phone agent.

3. Have you switched to a new phone or a new carrier?

When you switched to a new carrier, or re-subscribed to the mobile phone service with the same carrier, a temporary number may have been issued and changed without your knowledge. Contact your mobile service carrier or mobile phone dealer and ask if your phone number has been changed or if any temporary number has been issued.

4. Have you used a no-contract phone which had been owned by someone else, or have you logged in from a shared device?

It is possible that the device you used to log in may already have a Kakao Account with a different phone number. Please ask the previous owner of the device about the phone number.

5. Have your family or friend logged in with your Kakao Account?

If your family member or friend has logged in with your Kakao Account to access Kakao games or other services, try entering that person's phone number as the previous phone number. (To protect your personal information, please do not log in using someone else's phone number or device.)

If you can't go through the verification via phone call, please try the following:

- On your Kakao Talk or Kakao Story, go to Edit Profile > Kakao Account > Change Password and click "Forgot your password?" - If your previous phone number started with 01x (011, 016, 017, 018 or 019) and was transferred to a 010 number, you can get the verification via phone call using the 010 number.

If you have tried the above and still cannot reset your password, please contact our Customer Service.