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FAQ

HOW MUCH IS SHIPPING?US Orders $95 and over … FREE US Orders under $95 … $5 flat rate

Canada Orders $95 and over … $12Canada Orders under $95 … $18

All other International Orders $95 and over … $25 All other International Orders under $95 … $35

All international customs, taxes, and other fees are the responsibility of the customer. The cost will vary by value and country, so please be aware of what to expect before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason.

HOW IS MY ORDER SHIPPED?Orders are shipped using the United States Postal Service (USPS) Monday through Friday. Once your order ships, you'll receive an email containing order tracking information. Order processing time is 1-3 business days, unless otherwise notified.

HOW IS MY ORDER PACKAGED?Every order is beautifully packaged and gift-ready in a sturdy mailer box. Items are cushioned with compostable and biodegradable materials (never plastic).

WHAT IF SOMETHING ARRIVES DAMAGED?Please let us know within seven days and we will ship a replacement item to you. Sending photos of a damaged item/package helps us improve any shipping issues and is greatly appreciated. Send an email to hello@pureluxeapothecary.com.

DO YOU ACCEPT RETURNS?Due to the nature of Pure Luxe Apothecary products, we are unable to accept returned products. If there’s an issue with your order or you are not satisfied, we will happily work with you to find a solution. Send an email to hello@pureluxeapothecary.com.

WHO MAKES PURE LUXE APOTHECARY PRODUCTS?Owner Leslie McNeilus formulates each product, and everything from blending to labeling and shipping happens in her workshop. Each product is made by hand in small batches to ensure high-quality standards and consistent results.

HOW SHOULD I STORE MY PRODUCTS?Our products are handcrafted without artificial preservatives, so please store bottles and jars upright in a cool, dry place away from direct sunlight for maximum longevity. A cabinet or counter away from heat sources works best. Likewise, keeping water out of bottles and jars will help your products last as long as possible.

WHY DO YOU USE GLASS BOTTLES AND JARS?Storing oils in glass is ideal for maintaining the integrity of the ingredients. Plastics and oils interact over time, which creates the possibility of undesirable compounds leaching into contents. It’s important for us to know that the bottles and jars used are keeping remedies and their therapeutic properties intact.

WHY DOES THIS PRODUCT COLOR LOOK SLIGHTLY DIFFERENT THAN THE LAST ONE I ORDERED?Pure Luxe blends are made with 100% natural ingredients, and there will be slight variations in color or fragrance from batch to batch. This is normal and is often a result of variable growing and harvesting conditions. It reminds us that we’re enjoying the benefits of natural products, versus synthetic chemicals created in a lab.

WHO DESIGNS YOUR LOVELY PACKAGING?Katrin Fuernschuss, owner of echt-kreativ in Graz, Austria, is the graphic designer who creates Pure Luxe’s branding and unique labels. Leslie and Katrin met as neighbors in London and became fast friends. We love her talent for capturing the modern minimalist spirit of Pure Luxe Apothecary. Learn more about her work here.

WHAT IF MY QUESTION ISN'T ON THIS FAQ LIST?Sorry about that! Send us an email and we’ll send you an answer.

WHAT IF I'M TOTALLY IN LOVE WITH PURE LUXE APOTHECARY PRODUCTS?We are delighted. Shout it from the rooftops and tell your friends. Please share your feedback in product reviews on this website, post and tag us on Instagram, or send us an email to let us know. We love hearing from you.