Where we deliver

We deliver throughout the United Kingdom and Republic of Ireland (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and BFPO (UK Only).

Delivery services: UK

Standard delivery

Next day delivery

Order & Collect in Store (3 days)

Order & Collect in Store - next day delivery

Cost

£3 or FREE with orders over £20 (free on all orders for Health & Beautycard members)

£5.50

FREE

£1.50 or FREE with orders over £25

Order before:

2pm

2pm

2pm

6pm

Delivery (in working days i.e. Mon to Fri)

3-5 days

next day

within 3 days

next day after 1pm

If order is placed before latest order time:

Delivery will be by:

Monday

Friday

Tuesday

Wednesday

Tuesday

Tuesday

Monday

Wednesday

Thursday

Wednesday

Wednesday

Tuesday

Thursday

Friday

Thursday

Thursday

Wednesday

Friday

Monday

Friday

Friday

Thursday

Saturday

Tuesday

Saturday

Saturday

Friday

Tuesday

Wednesday

Tuesday

Sunday

Friday

Tuesday

Wednesday

Tuesday

Delivery services: Republic of Ireland

Standard delivery

Next day delivery

Order & Collect in Store (3-5 days)

Order & Collect in Store - next day delivery

Cost

£3 or FREE with orders over £20 (free on all orders for Health & Beautycard members)

N/A

FREE

N/A

Order before:

2pm

N/A

2pm

N/A

Delivery (in working days i.e. Mon to Fri)

3-5 days

N/A

3-5 days

N/A

If order is placed before latest order time:

Delivery will be by:

Monday

Friday

N/A

Friday

N/A

Tuesday

Monday

N/A

Monday

N/A

Wednesday

Tuesday

N/A

Tuesday

N/A

Thursday

Wednesday

N/A

Wednesday

N/A

Friday

Thursday

N/A

Thursday

N/A

Saturday

Friday

N/A

Friday

N/A

Sunday

Friday

N/A

Friday

N/A

Please note the following:

We do not deliver on bank holidays.

Next Day Store Delivery Available for collection next day after 1pm if ordered before 6pm today: £1.50 or FREE with orders over £25. Please Note: Unfortunately we cannot guarantee 1pm next day delivery to a small number of our stores: Buckie, Fort William, Fraserburgh, Inverurie, Oban, Peterhead, Stornoway and Wick.

FREE Standard Delivery for registered Beautycard customers will be added at the last stage of check out. No minimum spend required.

Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.

Delivery will be through Royal Mail or Parcel Force.

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.

Where a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.

You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Customers are advised that express delivery is not available for orders from the Isle of Wight, Channel Islands, Scottish Islands or BFPO addresses.

Customers are also advised that we are unable to send aerosols or flammable products to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.

Payment Methods

Tracking your order

You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed and when the order has been dispatched.