This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.

Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.

Maintain good contact with suppliers as needed

Resolve customer claims and complaints in a manner that is timely, courteous and discreet

Authorize refunds in a manner that is consistent with company policy

Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner

Attend management and training meeting and conventions as needed

Participate in local civic affairs

Delegate maintenance of defective merchandise claims

Maintain safe opening and closing procedures

Other responsibilities as assigned by District Manager.

Qualifications, Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience. Demonstrated success supervising others in a retail environment and contributing to sales volume including, but not limited to personal salesmanship and “soft” suggestive selling.

Language Ability:

Must be able to read and interpret documents; speak effectively before groups of customers or employees of the organization.

Math Ability:

Should be able to calculate figures and amounts and apply basic concepts of math.

Reasoning Ability:

Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must possess, analytical skills including the ability to interpret and utilize information from P&Ls and other business reports.

The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands:The minimum physical requirements for this position include:

Lifting at least 7 to 10 lbs on a routine basis; lifting may exceed 40 lbs in certain instances;

Bending, climbing and twisting are routine; the position requires the ability to retrieve, stock, and move product;

Manual dexterity; working with cash registers and computers, assembly of some products; ability to quickly make appropriate change for customers

The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.

Ability to stand and walk store consistently for up to 4 hours or more at a time.

Ability to physically use a scanner to scan all merchandise and to use Point of Sale keyboard and computer keyboard for all transactions.

Move and handle boxes of merchandise and fixtures throughout the store

- Store Manager (Fitchburg, MA) -

Will you attach a resumé to this application?*

Contact Info

First Name*

Middle Name*

Last Name*

Email*

Phone*

Current Address

Street*

City*

State*

Zip*

Previous Address

Street

City

State:

Zip

Education

Graduated High School/GED*

NoYes

School

City

State:

Are you currently attending?

NoYes

School

City

State:

Graduated College*

NoYes

School

City

State:

Degree

Major Field of Study

Any Additional Education

Are you currently attending?

NoYes

School

City

State:

Degree

Major Field of Study

Any Additional Education

Skills

Check all that apply.

Assembly

Garden/Live Goods

Bi-Lingual

Grills

Cash Handling

Hand Tools

Customer Service

Painting

Computer Software (Microsoft)

Plumbing

Electrical

Power Tools

Screen Repair

Fork-Lift Driving

Small Engine Repair

Please answer these questions

How did you hear about the position?

Did an associate refer you? Who?

Have you ever worked at Rocky’s before?*NoYes

What location?

From (MM/DD/YYYY):

To (MM/DD/YYYY):

What position did you hold?

Have you ever applied to Rocky’s before?*NoYes

If so, when? (MM/DD/YYYY)

For what position?

Are any of your relatives currently working for Rocky’s?*NoYes

Name of relative:

What location do they work?

Work Availability and Wages

Work schedules/hours are based on the needs of the business and are subject to change weekly. Availability for evening and weekend hours is also required.

Can you work a flexible schedule?*NoYes

Applying For* (Full/Part):Full-TimePart-Time

Applying For* (Temp/Perm):Temp/SeasonalPermanent

Schedule

Providing an availability schedule does not guarantee hours or commit to a set schedule.

Sunday Start:

Sunday End:

Monday Start:

Monday End:

Tuesday Start:

Tuesday End:

Wednesday Start:

Wednesday End:

Thursday Start:

Thursday End:

Friday Start:

Friday End:

Saturday Start:

Saturday End:

Available To Start (MM/DD/YYYY)

Desired Pay (USD)*

Per: YearPer: Hour

Employment History

Do you have a past employment history? *

NoYes

Company Name

Street

City

State

Zip

Country

Phone Number

Fax Number

Email Address

Job Title

Job Duties

Supervisor Name and Title

May we contact your supervisor? YesNo

Start Date (MM/DD/YYYY)

End Date (MM/DD/YYYY)

Reason for leaving

Add additional employment history

NoYes

Employment History 2

Company Name

Street

City

State

Zip

Country

Phone Number

Fax Number

Email Address

Job Title

Job Duties

Supervisor Name and Title

May we contact your supervisor? YesNo

Start Date (MM/DD/YYYY)

End Date (MM/DD/YYYY)

Reason for leaving

Add additional employment history

NoYes

Employment History 3

Company Name

Street

City

State

Zip

Country

Phone Number

Fax Number

Email Address

Job Title

Job Duties

Supervisor Name and Title

May we contact your supervisor? YesNo

Start Date (MM/DD/YYYY)

End Date (MM/DD/YYYY)

Reason for leaving

Additional Experience or Qualifications

List any other experience, skill or qualification which you believe should be considered in evaluating your qualifications for employment. You may include verified work performed on a volunteer basis. You may include military service which you would like considered in connection with your application for employment. You may exclude organizations which indicate race, creed, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, HIV/AIDS status, domestic violence victim, homelessness, national origin, age, and disability, military or veteran’s status, Vietnam era veteran, or being a member of the reserves or national guard.

Eligibility for Employment

Only U.S. citizens or aliens who have a legal right to work in the U.S. are eligible for employment. Can you, upon employment, provide genuine documentation establishing your identity and eligibility to be legally employed in the United States?

YesNo

Equal Opportunity Employment

Applicants for employment are considered without regard to race, religious creed, color, religion, sex, sexual orientation, gender identity or expression, transgendered status, marital status, pregnancy, genetic information, citizenship, national origin, ancestry, age, handicap, past or present physical or mental disability, mental retardation, HIV/AIDS status, domestic violence victim status, homelessness, whistleblower activity, military or veteran’s status, Vietnam Era Veteran, or being a member of the Reserves or National Guard. It is unlawful in Connecticut, Massachusetts, Maine and Rhode Island to administer a lie detector test as condition of employment or continued employment. It is unlawful in Maine to base an employment decision on a previous assertion of a claim or right under the Maine Workers’ Compensation Act. An employer who violates this law will be subject to criminal penalties and civil liability.

Notification and Agreement

I understand that this employment application, and/or the granting of an interview, does not represent a contract or promise of employment or of future benefits by Rocky’s Hardware, Inc. I understand and agree that if hired, my employment will be at-will and may be terminated, with or without cause, at any time by either myself or my employer. I also understand that this statement supersedes any and all oral representations made by agents or representatives of Rocky’s Hardware, Inc.

I certify that all answers given by me are true, accurate and complete. I understand that the falsification, misrepresentation or omission of fact on this application or any other accompanying or required documents, will be cause for denial of employment or immediate termination of employment, regardless of when or how discovered.

I authorize the investigation of all statements and information contained in this application. I release from all liability anyone supplying such information and I also release Rocky’s Hardware, Inc. from all liability that might result from making an investigation.

If hired, I agree to abide by all of the company rules and regulations, and understand that if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written, by any representative or agent of the Company, at any time, can constitute a contract of employment. I understand the Company and all Plan Administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance or otherwise change all policies, procedures, benefits or other terms or conditions of employment. No representative or agent of the company has the authority to enter into any employment agreement on behalf of Rocky’s Hardware, Inc., or to make any change or exception to any policy, procedure, benefit or other term/condition of employment other than in a document signed by the President, or to make any agreement contrary to the foregoing.

I acknowledge that I have read and understand the above statements and hereby grant permission to confirm the information supplied on this application by me. I also acknowledge that I have read and understand the above statements and certify that the information on this application is true, complete and correct.

The above statement and signature may be used as a release for background investigation.