I recently purchased a student/Faculty version on CC through my work. All I see is one month trial version of the programs that I downloaded. I don't think I downloaded the right versions. Also, I don't see Encore, is it no longer offered.

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work