Looking for training aimed specifically at staff dealing with allocations?

"This course made me aware of how important it is to get things right - we could be making people worse off without realising........."

This full-day session is packed full of useful information and practical solutions to make sure you are giving the correct advice at lettings.

This course is for anyone involved in allocations, successions, transfers and mutual exchanges. It covers the Universal Credit essentials concentrating on the key issues and problems associated with moving home and taking on a tenancy. By the end of the course delegates will have an understanding of which new tenants have to make a claim for UC, the problems that they may encounter getting a Housing Costs Element, and which tenants can still get HB to cover their rent. They will be able to offer accurate advice to new tenants to help minimise the impact of claiming UC on the rent account and to help claimants maximise their entitlement thereby enabling them to sustain their tenancy.

9.40 am Universal Credit – basic essentials
Which benefits is it replacing?
How does it work?

Claims and Payments & Monthly Assessment Periods

The 'smoothie' concept

10.00amWho has to claim UC and who doesn’t (yet..)
When would a move/new tenancy trigger the need to claim?
The implications of claiming UC for the tenant and landlord
What if the tenant would be worse off?
Card game

1.15pm Better off or worse off on UC?
Understanding how UC “works”
Income and Elements
Maximising Entitlement
Conditionality and Sanctions
Payments and budgeting

2.30pm Break

2.45pm Moving home and other rent issues
Moving home & Monthly Assessment Periods
The different Bedroom Tax rules to HB
Getting help from the day of move
Can UC help with two homes?
Liable for the rent / treated as liable – “Use and occupation”
“Would I lie to you?” exercise

3.30pm Help for people moving in
Advance payments
HB Run on
Discretionary Housing Payments
Budgeting Advances
Other help

4.00pmCase Studies

4.30pm Close

What delegates have said about this course:

"I wasn't sure why I needed to attend this course - I do now, and so glad I did."

"The exercises were brilliant- really brought it home how important it is for us to give the right advice."

"Excellent course, great trainer...... who kept us interested and engaged for the whole day ."

"Universal Credit is going to be a real challenge - both for us and our tenants - learnt so much useful information."

To book this course in-house for just £965+vat for up to 16 delegates please....