If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 6
reviewers.

Rated 5 out of 5 by Eric714 This is a beautiful piece of furniture. Really spices up the home office.
I really love the hutch. Was disappointed that I was originally allowed to order the 4-drawer hutch, even though I expressed concern that it was too big for the 4-drawer credenza I ordered at same time (that was designed for a 5-drawer credenza); then had to return that hutch and settle for a 3-drawer hutch which is kind of small for the 4-drawer credenza. Too bad that there is no option to order a 4-drawer hutch designed for a 4-drawer credenza.
January 13, 2016

Rated 5 out of 5 by MiSnowlover love the look and functionality of the products!!
I just received the hutch to finish off my home office. I love the look, the functionality of each item. I am happy with the color, and the product is very durable. My hubby is fussy and didn't want a particle board-type furniture, so the desk top, & the different choices of drawers seem top-notch to him, without the high price. I took advantage of the sale that happened to be going on. We decided to order an extra set of drawers to hold our fax/printer/copier, so we definitely needed something sturdy. I would definitely refer a friend to Ballard for these office pieces!
December 5, 2014

Rated 5 out of 5 by Ballardfan4ever Beautiful and functional !
I love my 3-Drawer hutch. I looks great with my corner desk unit. The drawers are very functional and have plenty of room for storage. A great piece for the unit!!
September 15, 2013

Rated 5 out of 5 by Rosalinda Love It!!
I have been vascilating between several others for the past few years. Finally said I'm buying this and I love It. It was the Perfect choice! It fits perfectly in the room. It's Urban. Not too country or too modern - just perfect. We placed it in a room which is used as a den/office/ guest bedroom. My husband and i are both able to share now. It holds all the storage we need and still looks classy.
April 15, 2013

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