Switching: Sprint to Tmobile

I've been a long time Sprint customer and feel like I need a change. The only reason is because I feel like Sprint is awlays last to get anything good - in terms of devices.

I'm looking to get a new WP7 device and Tmobile seems to have the best selections (HD7 & Dell Venue Pro). The only issue seems to be their service plans. Am I missing something? Sprint has a $69 plan that includes unlimited data and text, while Tmobile looks to charge an extra $50 for data and text not to include $50 for the talk time. WTH?!?!

Really could use some insight into getting a good plan (if that is possible).

no need to leave, sprint is not the last, 1st with 4G not souped up 3G, also #1 and #2 rated devices in the country for 2010 the evo and epic, flip BB phone and now netbooks and tablets. I would rethink your decision

Maybe he doesn't want android? He's obviously interested in WP7... but ZzigG I don't know where you're getting your rate plans? If you're wanting a contract plan look at the Even More plans. We have a promotional plan right now: $79.99/month 1,500 minutes, unl nights & weekends, unl mobile to mobile, unl text, unl web. With an epic or evo on Sprint for the same price you only get 450 minutes because of the $10/month BS charge on those devices.

smylax said:Maybe he doesn't want android? He's obviously interested in WP7... but ZzigG I don't know where you're getting your rate plans? If you're wanting a contract plan look at the Even More plans. We have a promotional plan right now: $79.99/month 1,500 minutes, unl nights & weekends, unl mobile to mobile, unl text, unl web. With an epic or evo on Sprint for the same price you only get 450 minutes because of the $10/month BS charge on those devices.

Lame.

1500 minutes is nothing when practically nobody has T-Mobile. I would fly through that in a couple of weeks. Besides, T-Mobile's rural coverage still sucks--even with roaming agreements.

I'm not going to attack T-mobile here...but please tell me reps aren't trying to sell 1,500 minutes vs. 450. My wife still has Sprint on the $69.99 plan and uses about 3,000 minutes per month. How many plan minutes does she use? Try less than 100. I'd say most anyone in the under 50 demographic uses 95% of their talk time with other wireless phones.

I understand you have to sell the product you have, but to make it sound like you're "giving away" an extra 1050 minutes is absurd.

Tmobile's nights start at 9pm and they don't have anymobile to anymobile. Sprint night start at 7pm and you can call any cellphone in the US free anytime. On family plan which is what him and his wife should be on thru either carrier if they wanna save money. Would be 129.99 with Sprint and have 1500 anytime min plus any mobile any time, with nights starting at 7pm. Tmobile also drops a lot more calls then Sprint in areas where they both have good coverage.

DiamondPro said:Tmobile's nights start at 9pm and they don't have anymobile to anymobile. Sprint night start at 7pm and you can call any cellphone in the US free anytime. On family plan which is what him and his wife should be on thru either carrier if they wanna save money. Would be 129.99 with Sprint and have 1500 anytime min plus any mobile any time, with nights starting at 7pm. Tmobile also drops a lot more calls then Sprint in areas where they both have good coverage.

Noted, but that doesn't mean its automatically the best fit for everyone. I call a lot of land lines so 450 would never be enough, and most people I know ARE on T-Mobile... so yeah, its going to depend upon your individual use...

Plus, despite improvement, Sprint's customer service is still dreadful. And their rural coverage is no better than T-Mobile in my area. I don't know anyone personally who uses Sprint anymore because they got fed up with their customer service. They've all left for the other 3.

Tmobile customer service is just as dreadful. They have really bad outsourced cs that cant even help you get a descent plan. Sprints cs will go out of there way to help you and in my personal experience much better than tmobiles. You also have to throw in the fact tmobile has no in store tech support they have to send your phone in each time for repair. Sprint does this on the spot and if they cannot fix it you get a brand new phone. I can tell you how many times this comes in handy.

T-mobile is constantly winning JD power awards for their customer service, not true with Sprint. Granted they have improved lately, but you'll find that have historically been at the bottom of JD power, including ones from this year.

That means nothing if I call tmobile and get a rep overseas that speaks broken english and cannot recommend a descent plan. Jd power can say walmart has the freshest and highest quality fruits and vegetables but if I go to Sunharvest and theirs are fresher I dont give a damm what jd power has to say. Its about personal experience in that regard.

DiamondPro said:That means nothing if I call tmobile and get a rep overseas that speaks broken english and cannot recommend a descent plan. Jd power can say walmart has the freshest and highest quality fruits and vegetables but if I go to Sunharvest and theirs are fresher I dont give a damm what jd power has to say. Its about personal experience in that regard.

So you are now taking on the mighty JD Power and Associates? when will this comedy end?

You are in every forum doing the same thing...spreading disinformation to people annoyed with you

I have taken the high road. I could have gone on and on about how you're posting to piss people off, or to see your name in each forum, or something with a personal insult. Instead, I quipped a joke based on your propensity toward high volume posting. You can't deny that you've been posting a lot lately.

If a little ribbing is considered an insult, I'd hate to crack a real joke with you.

epik said:I have taken the high road. I could have gone on and on about how you're posting to piss people off, or to see your name in each forum, or something with a personal insult. Instead, I quipped a joke based on your propensity toward high volume posting. You can't deny that you've been posting a lot lately.

If a little ribbing is considered an insult, I'd hate to crack a real joke with you.

Your joking right...?

You have to be. You post just as much as I do in more forums than I do. I don't post to piss people off I post to bring up topics normally over looked and to spread the truth about each and every carrier. If my post piss anyone off its because they are fanboys or employees. I haven't ...(continues)

It's "you're," as in "you are."And "u" is infantile. You're one third of the way into correctly spelling "you." Give it a try more often.

And no, I am not joking.

DiamondPro said:You have to be. You post just as much as I do in more forums than I do. I don't post to piss people off I post to bring up topics normally over looked and to spread the truth about each and every carrier.

I do post a lot. And I've been posting for many years. So I have a pretty verifiable track record, if you're inclined to dig through them.

If your (see, I used the word correctly) mission is to "spread the truth" about all carrier, where i...(continues)

One person's customer service experiance speaks little to what people can generally expect in terms of customer service. JD power lends much more credability to T-mobiles customer service than your anecdotal evidence.

The JD power link also lends credibility to the well established fact that you have no idea what you're talking about.

Wow u have to be a complete idiot to take someone else's word over your own personal experience. Only a braindead idiot would go by someone elses opinion over there own. For example if you take your child to a private school and the teachers are horrible and the school system sucks and u personal feel your child has learned nothing. But jd ranks them as the best school in america which one would u believe? Would u continue to take your child to school there or take your child somewhere else?

You've already stated you have sprint service. What are you doing t-mobile's customer service? That might be why they're not very helpful - because they're not your service provider. They can make changes to you sprint account! This is probably all just a big misunderstanding.

To help friends and family that have service with tmobile. Whenever I talk to them about tmobile or Sprint I tell them something I have or can do or they ask me questions about there service. I always say well why not call tmobile and ask them. Often we find they don't have it or its not included in there plan and they have to renew there contract to get it. That's why most of them end up switching to Sprint.

I don't care if you believe me or not but I will continue to convince people to switch to Sprint over tmobile. One of my friend just order 2 Evos on amazon another wants to buy my Epic both have switched from tmobile after losing several speedtest and drop calls. Sprint is also cheaper for them as well.

I have a ton of responses to reply to and you are at the bottom of my list, go home and play with your fake 4g on tmobile. You can't speak for everyone else on phonescoop only yourself and u have a very small opinion but obviously I'm at the top of your list you may need to get a life.

You dont know what your talking about... I correct u all the time and prove u wrong... I dont personal have service with tmobile but I have other call them all the time and they get people overses that speak broken english... If anybody is trying to weasle there way out of something its u

Your first response, while some chose to disbelieve it, was somewhat persoanable. Then, you make comments like, "go home and play with your fake 4g on tmobile." There is no point to being insulting on here. Not only does it incite people to attack you, but it discredits you to ANYONE who reads these posts, even potential Sprint customers. It is possible to disagree with people without the animosity.

You know you're jut to prideful to admit that you're on the wrong side of an argument that you're hopelessly wrong about.

I think that you made an assumption that t-mobile had crappy customer service and posted that they did with no knowledge of the subject. I showed you that what you posted was factually inaccurate- that they have built a reputation of great customer service over several years. You're just not taking ownership of yet another factual inaccuracy you posted.

I actually do have knowledge on the subject. I know all about JD power and associates and there cs surveys. U obviously did not read your own source. Tmobile beat Sprint by 1 point! Verizon had the worst cs!

Tmobile 744Sprint 743Att 733Verizon 729

The title of the article was Sprint Nextel climbs to second place in J.D. Power survey on retail experience . And they survey all of 8000 ppl to get those numbers. Sprint has almost 50million customer and companies like verizon and att have almost 100million JD powers is a great starting point but when it comes to personal experience I take these surveys with a grain of salt. But if you take them seriously you should know that by this close of a score it is very possible ...(continues)

You're talking about the JD Power Wireless Retail Sales Satisfaction Survey, Volume 2, from September. This is NOT the Wireless Customer Care Performance Study in any way shape for form, which you eluded to by calling it "there (sic) cs surveys."

Let's see why Sprint did so well... oh, I can quote that directly from this link:

deepskyblue said:T-mobile is constantly winning JD power awards for their customer service, not true with Sprint. Granted they have improved lately, but you'll find that have historically been at the bottom of JD power, including ones from this year.

You misunderstand the definition of the word, let me help you. You are the one trolling, you're posting stuff trying to elicit a reaction from people.

I took you seriously for a little while, but you've shown me that you don't care about the difference between fact and fiction. So I've stopped taking the time to explain the difference to you.

Slang Dictionary

troll definition

an internet user who sends inflammatory or provocative messages designed to elicit negative responses or start a flame-war. (As a fisherman trolls for an unsuspecting fish.) : Don't answer those silly messages. Some troll is just looking for an argument.

SO MUCH BS??? The OP just created his account yesterday and this is his only post. Ever. Yes, everyone has to start somewhere, but to come out swinging at Sprint and making the assertion that "I feel like Sprint is awlays last to get anything good - in terms of devices"

Yeah true I agree, But if he wants wp7 I give him the benefit of the doubt because Sprint currently does not offer them, even though he is making a big mistake and switching to a carrier that will end of have more problems then just having the latest devices. At least Sprint has a 30 day window to find out if there price, plans, and service are right for u. Tmobile doesn't stand behind there product like that and cannot match the value Sprint bring to the table.

DiamondPro said:Yeah I guess Sprint a carrier that has 48.3 million customer compared to a company that has 33.4million tmobile

Sprint has this policy because they know they have a great product and are standing behind it not forcing you to keep it like the other 3 major carriers!

Nope...It's Sprints way of luring customers. It's common practice in many industries for the underdog to use such tactics. Oddly enough, companies at the top don't have as much incentive to offer better deals.

Take the auto industry for example. Dodge with it's lifetime powertrain warranty, Hyundai started out with high warranties to catch attention and at the same time look what Toyota does...it offers less than i...(continues)

Yes Sprint has more customers, it has been around a lot longer. However, the point people are making is that 48.3 million people is a number that was over 50 million not too long ago. Sprint has been losing customers and tons of cash for 2 years running. Its no longer in the freefall state it was at a year ago, but its still pretty bad. T-Mobile, AT&T, and Verizon have been pretty consistent overall at adding customers while Sprint has been losing them left and right. T-Mobile is headed up while Sprint is headed down. Now THOSE are cold hard facts.

Same to be said about tmobile Customer Service. Thats the only way they can retain customers with there sub par network and retail services. But why would a company loosing money do something thats gonna make them lose even more money and hurt there margins. That makes no sense.

but I kindof agree with DP in the fact that the OP wants a WP7. Sprint doesn't have one. I also think that switching carriers for the sake of a device is probably not the best decision. Most carriers end up with each type of OS so my guess is that eventually Sprint will have WP7 phones. Many people went to AT&T for the iPhone and while they may love their device, they hate their service. Go to where you will be happiest for the next 2 years. Go to the carrier that provides you with the needs specific to you.

As of today, ZERO responses to this thread. I do not believe the query was legitimate. Let's roll with the assumption that it was... Why include needless rhetoric about being a Sprint customer at all? Why not simply ask the question about what WM7 devices T-Mobile has?