Vendor Details

Deputy

www.deputy.com

Founded 2009

United States

About Deputy

Deputy is a multi-award winning workforce management tool. With Deputy you can complete staff schedules in minutes and then publish them to your team with a click, easily manage Staff Leave, track Time & Attendance, and sync your timesheets to payroll seamlessly. Deputy integrates with over 300 leading POS and Payroll providers for end-to-end confidence. Free iOS and Android apps mean you can manage your business from anywhere. Start your free Trial today.

Pros: We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management.

Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it).

As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done.

Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time.

We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about.

Deputy has become an integral part of our daily routine.

Cons: As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications.

Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones.

However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out.

Outstanding Customer Support

Nov 09, 2016

rachael c.

Australia & New Zealand Payroll officer

Leisure, Travel & Tourism, 1001-5000 employees

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Since implementing deputy towards the end of 2015 in our business, I have worked closely with Jake and Joseph on making the system work with ease and ensure we are using the system to its potential.
Our business has a high turnover of transient employees who work varied hours and days of work which makes it hard for our managers to roster efficiently.
The team at Deputy have worked with us to add custom features which can help with our daily struggles in turn saving us time and money by being able to roster effectively and ensure we are being compliant at each step.
As the Payroll officer for our Australian and New Zealand region, Deputy have allowed me to streamline the fortnightly payroll process. Removed the need for any manual inputting, in turn ensuring we have time for quality checks, within our limited time constraints on payroll day.
We are a fast paced business and this system works extremely well for our managers creating and publishing the rosters, as well as confirming timesheets.

Pros: Worked closely with our team to add additional features required
Fast response time
Realistic time-frames
Great problem solving skills, and solutions
Helps with rostering efficiently,
Forecast of costs,
Ensures Compliance
Reporting functions
Payroll inputting has reduced from 1.5 days to 1Hrs due to new seamless payroll integration
New upgrade of system is more user friendly and responsive

Cons: More updates on system features/upgrades to come
More training for Support staff on system set up
Doesn't do 'Modern award' interpretation. Although we have now got the system to interpret the Award this was a lot of custom features we worked with the Development team on.

Recommendations to other buyers: A simple easy to use system that is user friendly.
For a varied workforce once implementing some custom features this system is now key to our business.
Works well for all users from Frontline employees viewing, clocking in and out of shifts, to Managers ease of Rostering and confirming timesheets to Support team generating reporting, payroll, analysis.

Exactly what I was looking for

May 25, 2017

Grace K.

Owner

Events Services, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The scheduling features, clocking in and out (especially with location services), communication with team capabilities, and overall polished interface are so well thought out and done. I researched several different software and apps, but this one really checked a lot of boxes for our small business. We have a core staff and many seasonal staff, so having a versatile staffing and scheduling app was very important. I love that I can copy weekly schedules, easily change staffing whenever I need to, communicate with the team about changes right through the app, and write notes about each shift with additional information. When it's time for payroll, the approval and tallying of hours is so quick and easy.

Cons: So far it is an indispensable part of my business. I (and my staff) absolutely love it. The only issue I still have with the app is its inability to have several different pay rates for each person. Our company offers several different "jobs" that people can claim, but each job has its specific pay rate. When it comes to payroll, it would be nice to be able to select which payrate that employee is being paid for each shift/or position. Once this is in place, then I will be able to benefit from the budget and exporting features of the app. Right now, I cannot, but I understand this may be a special set-up.

Overall: Probably one of the best scheduling/staffing apps out there organizing my company's staffing, scheduling and payroll.

Reduce scheduling time impact on your business

Jan 26, 2017

Anthony M.

Manager - Vending Operations

Publishing, 51-200 employees

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We have over 170 staff in 6 regions nationally. We are looking to expand this to our international teams.
We operate event merchandising at venues all around the country, however, we cannot install fixed hardware to have our team clock on and off for their shifts.
The Deputy experience for our team created greater transparency and opened up a more robust communication culture.
We operate under 3 awards across the business based on location and our team can work in multiple locations, so we needed to develop a script to understand how all the awards needed to interact with each other. Thanks to the thorough API library we were able to completely customize scripts and reports to cut our timesheet approval experience to less than 1 hour on a Monday and the payroll team was able to free up 2 entire days from their week.
Our rostering team has been able to reduce the time working on roster production to 2 days and maintenance of the rosters has become a much more simple task - this can often be done in the app!
Deputy has allowed our business to scale without increasing our scheduling workload. We have expanded our operations team to focus on our business practices and service delivery and because Deputy is part of our team now we have far greater visibility than ever before without additional time invested.

Cons: Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields.

Recommendations to other buyers: Understand your award and legislative requirements
Use templates provided
Broad skill level User Acceptance Testing
Be very open with your team about features (Particularly GPS)

Excellent & Easy to Use Time Management System

Oct 28, 2016

Glenda M.

Used the software for: 6-12 months

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Our experience with Deputy right from the very beginning has been nothing but fantastic. If you have any questions, they are answered, if you need help you can get it & it is also very cost effective.
We employ about 30 people & work in the Construction Industry. Due to the fact that there are many varied competencies involved in the type of works we do and there is also a number of different locations on any given day, rostering our staff used to be an absolute headache. Since implementing Deputy we have found this task to be completely trouble free. When we add our Employees to Deputy we input all of their relevant "Training" which includes competencies & site inductions which assists us tremendously when choosing who we can roster to the many different daily tasks we undertake. Our industry also requires that hours of work is reported of which is another feature Deputy is of tremendous value for. Not to mention the ease of actually paying our Employees each week via the connection with Xero.

Pros: The most helpful feature for us is the "Training" which allows us to know which of our Employees are qualified to undertake different tasks. It is also extremely handy when it comes to paying our wages - no more time sheets !! Once the Employees times have been approved which we try to do on a daily basis, it is just a matter of pushing the button & our payroll in Xero is ready to go. Also the "Scheduling" is wonderful & extremely easy to use.

Cons: The Android app doesn't provide as many features as the IPhone app.

Recommendations to other buyers: If you take the time to input your data correctly from the beginning, including your formulas in relation to exporting to Xero, you will have a wonderful, trouble free tool to help you in managing your Employees scheduling & pays.

Deputy improves our business efficiency

Nov 03, 2016

Leanne F.

Used the software for: 6-12 months

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We are in the air-conditioning & mechanical services industry with approx 40 employees and a similar amount of sub-contractors working on various sites throughout the Sydney Metropolitan area. Before we installed Deputy we were relying on each individual signing a "sign on/sign off" sheet at the various job sites. On these large construction sites it's very difficult for the site supervisors to monitor the actual start and finish times of individuals. Time sheets were emailed to us on a fortnightly basis from each employee/sub-contractor. These were all formatted differently and made wages preparation a long and laborious task.

Pros: Each site has an ipad and the employee/sub-contractor logs in at the start and finish of their shift where a photo is also taken which makes the monitoring of staff very easy. The times are approved by the office manager each day and individuals can check what shift times have been approved on their app at any time. Each fortnight the time sheets are printed, which are in an each to read formalt, and wages are prepared from these sheets. This process has reduced approximately five hours of wage preparation. Customer support has also been prompt and efficient.

Cons: The best way to use Deputy on job sites is with a "kiosk" (ipad). We don't have secure site sheds at all sites so finding a location to put the "kiosk" with available power to charge it was harder in some areas.

Recommendations to other buyers: Deputy has made it much easier to track employees start and finish times and also the formatted time sheets speeded up the wages preparation process.

The team at QB Gelato is very pleased with Deputy. It is easy to use and the team members love it!

Apr 17, 2018

Kevin B.

Owner/Director - Business Operations

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: As QB Gelato continues to grow we are finding the tools within Deputy to be extremely valuable. For example, we have set up our 'Opening, Closing & Daily Checklists' in Deputy under tasks which allows us to run our business as paperless as possible. In addition, it gives Management the ability to check-in and see if tasks are being completed when not at the shop. Being able to communicate updates to the team members and request a confirmation that they have read the communication is brilliant. I look forward to putting the scheduling module to the test this summer as we are adding on a mobile truck to our business. I have no doubt Deputy will exceed any scheduling requirements. My final comment has to do with processing payroll and the integration between Deputy and our payroll system. Having this integration feature is such a time saver. It literally takes less than 5 minutes to run payroll as the hours from Deputy import seamlessly into our payroll system. We are extremely pleased with Deputy and highly recommend this software application for scheduling. A final note... support is excellent!

Cons: At the present time there is nothing we dislike about Deputy. The support team is always there to guide you through issues.

Deputy - We love the product

Sep 27, 2016

Jon B.

Director

Hospitality, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff.

Cons: Very little. Would like better holiday tracking reporting but really not much else.

Overall: We have been using Deputy for about 15 months now and it is a great product that just keeps getting better and better with regular updates and new features. Comprehensive functionality and beautifully packaged to make it easy and intuitive for all users which is key to ensure staff adopt it well. We have used others but in my opinion it is the perfect product for our business.

Recommendations to other buyers: We have used for over a year and really like the product. It just works, we simply don't get any issues with staff - everyone knows exactly what they are doing and staff really seem to like it.

Vendor Response

by Deputy
on September 27, 2016

Hey Jon!

Thanks so much for the awesome feedback, and we're so happy that you love Deputy as much as we do! In addition, it speaks volumes that your employees feel the same way. Please don't hesitate to reach out with any questions in the future, and we look forward to watching your business grow!

Happy Scheduling,

Team Deputy

Fantastic!

Jun 19, 2018

Stacy M.

Co-Owner

Restaurants, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try!

Cons: I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it.

Overall: This software has helped our company specifically with the scheduling aspect of our business. It saves the company scheduler time, helps us keep the time off requests and scheduling organized, and has made it much easier to communicate the work schedule to our employees. After trying the free trial, we knew it was the right software for us.

Accessible and Easy Use

Mar 27, 2019

Natalie H.

Pre-ETS Coordinator/Employment Specialist

Professional Training & Coaching, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I liked that my coworker who was blind could easily navigate the app using her iphone and text-to-speech. I also like that I can look back at dates and see I did that day, as well as my hours total count for the week. The hours total count is a change that I requested to the app and the updated showed in a reasonable amount of time. The design is easy to use with the iphone app, and I like that the categories can be designed to fit your business tasks for streamlined documentation of how much time is spent doing a certain task. Also, you can put notes to detail what you were doing during that time period which is crucial for staff that are changing tasks all day.

Cons: Sometimes the app will glitch when putting in an end time and after changing the end time from the current time it will default several times back to the current time instead of the end time you want.

Overall: I can be on the go and document what I am doing and show that I am on location if needed. It helps me keep track of what clients I met when, and is especially helpful when writing reports and dates are needed.

Deputy is fairly easy to use and has been a great help in setting up a new payroll system.

Apr 17, 2018

Mindy D.

Team Coordinator

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.

Cons: Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way.

I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.

Staff management made super easy

Jul 27, 2016

Matthew L.

Warehouse Manager

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the reports that deputy keeps track of. Every report is meticulously categorized and organized, which is a complete life saver. Instead of spending hours sorting through time sheets and data, deputy has all that for me in a single click! Payroll is super simple.

I also love the way that I can communicate with 40+ employees through the news feed. I use the news feed for important company announcements and changes which is helpful because everyone has to be on the deputy software, so everyone will see the messages. My employees also interact through deputy among regarding work such as schedules, work processes etc.

Cons: More functionality with the iOS app. I work a lot through my phone and I would be great if I didn't need to hop on my laptop to access everything I need on deputy.

Overall: I use deputy every single day to keep tabs on my employees who work in two different locations. Scheduling and managing my employees couldn't be easier. Deputy is a very easy to use software used to track data, time sheets, schedules and communicate with each other.

A breath of fresh air compared to when I wrote schedules with a pen and paper.

Apr 17, 2018

Lex W.

Program Coordinator

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Deputy has been a saving grace when it comes to writing schedules. I love the ease of saving locations and being able to house all of my employees' unavailability information in on place. What used to be a beast and take me anywhere from 3-5 hours to complete now can take me 30 minutes to 2 hours, depending on staffing changes. Customer service is excellent, especially when setting up your account and being able to decide if Deputy is the best product for your company's use.

Cons: I wish the interface for System Administrators on the mobile application was more user friendly. With my work being partially field based, it would be super helpful to be able to manipulate scheduled on the go instead of needing to use a computer to solidify schedule changes. Overall, I'm pretty happy with this product.

Overall: I love being able to see my employees' overall availability a week at a time, which makes scheduling so much easier. It would be helpful if System Administrators received a notification when a User changed their availability so I could continue to stay ahead of the schedule and be able to maneuver my team better. I do appreciate the ease of scheduling. It's not such a beast anymore!

Pros: Scheduling is complicated and the data entry process can be tedious, but with the "Copy Shifts" function, entry is made easy and editing is simple. A great tool for time management.

App driven for seamless integration with employee mobile devices, schedule at the ready and employees can set alerts, push to calendar, notifications, etc. to their liking. The dashboard is pretty snazzy and clear. Export timesheet function makes payroll a breeze.

Cons: At present, I have not come across much I did not like, how ever, when exporting timesheet the calendar function does not always default to the current pay period. It seems to default to some odd dates. I am not sure what is causing that as we had set our parameters. Support Chat is good, but sometimes a phone call is necessary.

Best Online Scheduling / Time Card System

Apr 24, 2017

Robert B.

IT Applications Support Manager

Government Administration, 201-500 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: iPAD Kiosks

iPhone/Droid Apps for staff

Cloud based

Beautiful Interface to schedule

Easy to use

Tons of features

Cons: Works best in Google Chrome. IE and Firefox is buggy.

Automatic features that affect time entry don't always work as described.

No formal training documentation, only help web guides.

Overall: Working for a City Government Organization, we installed deputy.com to replace our outdated and expensive Kronos solution. Deputy being a cloud based system, helped us to deploy and test more rapidly then installing a local on premise solution. The Integration staff and Owner of the company were involved with our go live and were amazing. They continue to speak with us and help us though issues that come up. Deputy.com is well worth the money and they integrate with most major cloud based payroll systems. Their IPAD kiosk app for clock-in/out is the best out of all the other company demos we tried as well. Easy to deploy and manage and they continue to work out bugs and issues as they come up. They are very quick to acknowledge a problem and work on a fix.

Recommendations to other buyers: Has the best features compared to all other cloud time card and scheduling solutions.

Vendor Response

by Deputy
on April 27, 2017

Thanks for your awesome feedback Robert! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling.

- Team Deputy

A+ Scheduling Software

Apr 23, 2018

John P.

Owner

Food & Beverages

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Inexpensive, feature rich, and easy for me to export timesheets to our payroll provider, Gusto. It was easy to add our existing employees when we made the switch. Employees have no complaints using it for time off requests, unavailability or integrating with their calendar so they know when they're scheduled.

Cons: The manager side of the mobile app is lacking full access to make it easy to approve time off requests. Depending how I pull up the request from my phone sometimes it also shows the date as Christmas Eve from years in the past (like 2015). Hasn't been a big enough pain for me personally to be mad enough to contact them, though I should so they can tell me I'm dumb and using it wrong or fix it.

Overall: Saves me time and hassle. Employees know how to use it quickly with little/no training.

Pretty good for a small business

Apr 19, 2017

Vlad Z.

Operations Manager

Hospitality, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use for a normal business operation. Very straightforward and clear.

Cons: The location notification doesnt work very well - when I sign in Deputy at the front door of the restaurant, it says I'm 500m away. Or when I have more than 10 events a week at various locations, the locations cannot be set independently. Also, it gets very messy to allocate 30 shifts to 10 different people at 5 locations.

Overall: I quite enjoy using this program and it has great features and flexibility that I need. The updates and the information sent to employees is quick and accurate. However I'm running the food trucks operation and some features cannot be customised, such as particular locations for every day events. But that's just a minor thing. Definitely worth using it.

Recommendations to other buyers: Have it little more customised for unusual business operation, like foodtrucks or event management organisations.

Vendor Response

by Deputy
on April 27, 2017

Thanks for your awesome feedback Vlad! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling.

- Team Deputy

I have loved the fact that I can have as many employees that I want

Apr 17, 2018

Natashia L.

Owner

Retail, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: My staff and I really like the communication in the news feed, the ability to post PDF and images as needed to all my staff as I use it for my Staff Memos. I also like the ability for them to 'confirm' the message after they have read it. Having the chance to edit the start time of a shift is also helpful as sometimes you forget to log in and it can be adjusted.

Cons: It doesn't show the amount of hours scheduled in a day at the bottom like other software I have previously used. (When I work) and it also doesn't let you type large amounts of text in the news feed.You have to send multiple messages or upload a word document. Users have also complained that they can't view what the full shift times are of other staff working, just the start times of other people. It would also be nice to have multiple people able to log in on the same computer at once. currently one person has to log off before the other can log in.

Overall: easy scheduling, great communication with my staff and the ability for my staff to drop shifts, switch shifts of take an open shift.

Simple program to use with great customer service

Apr 24, 2018

Adam G.

Founder / President

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Simplicity in its use. I also enjoy the ease of inputting employees into the system and the ease of placing employees into shifts. Its quite easy to use and its functionality is great throughout all levels of use.

I can tell you that the customer services is also wonderful and quick to reply to any need. They really have someone available around the clock which is quite helpful considering I often times get my admin work done later at night here in the US!

Cons: Overall, there is not much that I do not like, I do wish that Deputy integrated for little to no cost with accounting or other IT Software programs. I would love to integrate with other programs that I use, but the cost is just too high to do that with the small business that I have. Its ok...easy enough to do on my own due to the ease of use of the program overall.

CountryOptusStore

Apr 07, 2017

Helen T.

Shop manager

Retail, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of copying roster into the timeframe and allocating appropriate team members

Cons: Export to Xero timesheets has to be altered manually in Xero for each line as details of type of hours worked does not match Xero.

Annual / leave days taken and processed through Deputy transfer onto Xero payslips as individual days. So if a team member takes a week off, instead of it being 1 line of annual leave @ 38hours - it comes up as individual lines at whichever shift hour allocations it was originally for. Makes for an overly long payslip!!!

I recommend this product to anyone I know that runs a business with multiple staff members.

Recommendations to other buyers: Love the newsfeed option and ability to make multiple work areas.

Makes rosters a walk in the park

Apr 17, 2017

Luv L.

Airport Service Manager

Information Technology and Services, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Cloud solution which means I don't to have any special servers to support it in house

Cons: N/A

Overall: Deputy makes scheduling very easy. I started using Deputy over 12 months ago and I cannot imagine being without it. Checking, updating or even scheduling can be done via a smart phone or tablet. I have started using Deputy at all the 3 southern states that I manage with the same ease. Staff love it as well as new, changes or updates are published and sent to their smart phones instantly.

I also love that I can contact deputy via the app or web app to raise a issue or ask for assistance. Also new feature requests can be made and where possible it will get implemented. Deputy have implemented features that keep improving the product.

Keep up the great work.

Recommendations to other buyers: Try it before you purchase. I tested 3 different products then selected Deputy. You will also do the same.

Vendor Response

by Deputy
on April 27, 2017

Thanks for your awesome feedback Luv! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling.

- Team Deputy

Deputy makes scheduling masses easier. A few features need to be added still though

Apr 22, 2018

Alicia C.

Owner

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love that I can copy-paste a schedule from last week, make minor adjustments for employees who have other rotating schedules to work around, or vacation days... it also makes finding available replacements drastically easier

Cons: I dont like the printable version and I still prefer posting my schedule instead of only having it digital. I want my employees to see my notes for each shift publicly and so I have to screenshot them print which has resolution issues. Therefore I have to size increase the window (ctr+), take two different screenshots, and then stitch together with photoshop in order to share these notes. Also, we are a restaurant that does shifts to phase send people home in order of first clock in time depending on how busy/slow we are or when dinner rush slows down. There is no way to indicate this. I have to use shift end times as estimates and let employees know. Also our POS system Sapphire is not supported and we can't use the clock-in feature

Deputy Staff Schedule Module

Dec 05, 2018

Laura D.

Manager

Veterinary, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Cons: Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Excellent value for the money; works great with my business.

Mar 11, 2019

Amanda Josalene W.

Fragrances

Retail, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The price is excellent and you receive a quality, well-rounded software that allows you to effectively manage payroll and attendance sheets among employees. This took a lot of stress off my back as for a while I was doing everything manually, by hand, and then having to input all of this into a spreadsheet on my computer. Deputy helped make this process 1000x easier, and the price point didn't put even the slightest dent into our business's budget. Within Deputy, you can also use it as a platform to communicate with your employees as well, which is a perk if you need a software that allows you to do such as well.

Cons: I don't have any cons. Everything runs as it should!

Overall: Overall, Deputy helped me to relieve stress that comes along with managing payrolls and attendance among a team of employees. I have been able to effectively organize all of my time-sheets without issue, and will continue to use Deputy for my business.

Deputy Is Perfect for Our Small Business

Dec 04, 2018

Verified Reviewer

Restaurants, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that the Deputy UI is really easy to navigate. There is a lot of information held in Deputy and it could easily be set up non-user friendly, but I find that I have no trouble navigating all of the different hierarchies of information to get to where I need to go. Our staff hasn't had any trouble signing up or jumping in with their schedules. I also really enjoy that it reminds people (and me) when they forget to clock in!

Cons: While I like that I get reminders that people forget to clock in, I often receive them after they've already clocked in, I wish I got a second notice that they in fact did clock in after receiving their notification. This may seem petty, but it can save some leg work (literally).

Super easy to plan, save time and money and easy for staff to use also.

Dec 14, 2017

Johann K.

Founder & Managing Director

Retail, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We save loads of time and money on payroll by using Deputy. Payroll is cut down to a couple of clicks instead of hours of chasing up timesheets etc. All our managers love the software as it's super easy to use and easy to plan prospective staff spend. Communication is pretty good also with the notifications and staff having to confirm receipt of notifications. Swapping shifts is also great. Overall an excellent program that has saved us a lot of time and headache.

Cons: We have multiple locations in each state that share staff, sometimes it can be a bit tricky to keep on top of the different locations that one staff member might work across.

The mobile app is easy to use but doesn't have the functionality of the full app such as offering staff an open shift etc.

Overall: Save time and money on administering payroll and chasing up employees timesheets etc and ease of planning forward rosters and staffing spends.

Everything you could ask for in a scheduling app

Apr 18, 2017

Jeremy R.

Owner

Retail, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use.

Dependability.

Beautiful Interface

Cons: Messaging System

Overall: Our company tried a few and Deputy ended up being our pick. It does everything you could ever want it to do and then some. Gave 4/5 stars in features and functionality simply because the messaging feature is too limited. However, they could delete this feature altogether and it would still be a 5-star application. Overall, Deputy is a sleek, bug-free system that will make the person in charge of scheduling a happy camper. And the price is right too.

Recommendations to other buyers: Nah. It's pretty solid.

Vendor Response

by Deputy
on April 27, 2017

Thanks for your awesome feedback Jeremy! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling.

- Team Deputy

Easy and simple to use for myself and my team

Apr 17, 2018

Verified Reviewer

1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Flexibility of use on the computer or mobile device. I especially like that the fact that it links directly to my payroll software, no calculations or manual entries required.

Cons: The only thing I don't like is that it doesn't seem very intuitive to schedule shifts with a virtual organization where all of my employees can work within a standard window of hours, take breaks etc. It seems to duplicate their hours if I do put in shifts and I really didn't have time to figure it out so I just don't use this feature.

Overall: I have shared my experiences with other small business owners. It helps me with keeping track of my employee's hours, ask questions when something looks odd and different and the best thing is that it links directly to my payroll software.

We switched to Deputy from hand-writing everything - SUCH a time saver and SO easy to use!

Apr 17, 2018

Katherine Z.

Office Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The thing I love most is that everything's in one place - Schedules, Requests Off, Time Sheets, News Feed, Task Lists, Contact Info..everything! It makes organizing our team of 30+ employees WAY easier than when we did everything by hand. No more emailing or texting out schedules, Deputy does it for us! You can access it from anywhere, which is really helpful to everyone on our team!

Cons: If I could, I would love a way to decide which notifications I'd like to receive. My position doesn't require me to personally track employees hours on a daily basis, so I don't really NEED to know if someone's running late, but I like to be notified if there are post updates in the news feed.

Interchange Shoalhaven - Deputy

Oct 27, 2016

Drew S.

Used the software for: 6-12 months

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I have been working on taking our organisation from a paper based time sheet system to an electronic based system and needed something that would tie in with the development of our CRM & Payroll.
We came across Deputy and began our trial with the premium version. After spending some time working with the premium version we chose to engage Deputy for the Enterprise version.
After a bit of time developing the personalized script for our organisations needs we are ready to go live.
The team has been extremely patience with me and very understanding with my many requests.

Pros: Not only is it a great program to work on, its really easy for anyone to use.
I have a number of staff who have very limited I.T skills that have been able to uses the program (both App & Web based) with ease.

Cons: The only down side to Deputy is that it currently does not capture travel or meal allowances for pay processing (still manually entering into Xero after export).

Recommendations to other buyers: Speak with the friendly team at Deputy today!

Perfect Solution for Your Business

Apr 10, 2019

Dimuthu A.

Project Manager

Information Technology and Services, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Deputy is a simple application which provides seriously advance features to deal with day to day business. This application is absolutely fast comparing to many out there. Also the customer service is perfect. Can solve issues very easily. Latest patch updates made this more user friendly and responsive.

Cons: It's hard to find one as this application is a well built one, but it feels, integration and set up is bit complicated. Should make it easy.

Overall: For my company, this is the base of online operations. Deputy allows secure connectivity and quick access to critical functions of my company. Specially the payroll system. This has been a top service provider for my company and looking forward to stick and expand with Deputy.

Cons: Sometimes exporting to Xero can be problematic, customer service with this issue has been slightly lack lustre, so it required a bit of fiddling.

Overall: I manage a business that employs 20 staff and I find Deputy the perfect online service/ app that keeps everything together on the rota. Multi-functioning and great for comms with the team, exporting to our payroll and keeping track of holiday. Would definitely recommend.

Recommendations to other buyers: Make sure you remove staff that have left. The software charges per employee.

Vendor Response

by Deputy
on April 27, 2017

Thanks for your awesome feedback Jimi! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling.

- Team Deputy

We use Deputy as a core part of our operations for 34 employees and 2 locations. Works wonderfully!

Apr 23, 2018

Verified Reviewer

Food & Beverages, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: This software Keeps us organized. We love the virtual interaction and giving our employees complete visibility and ownership of the schedule. Messaging on newsfeed and gets us out of text and email. We like the scheduling features and ease of learning for new employees. We are able to be twice and productive with Deputy.

Cons: Would like a more comprehensive workflow approval for managers to approve time off from the app. Something like an Inbox type feature on the app is needed. In order to approve time off now managers have to login on the computer and sometimes we are not at a stopping place to get the laptop out. The mobile features are so convenient!

No bad until you try to leave

Aug 27, 2018

Natalie O.

Owner

Apparel & Fashion, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

4
/
5

Value for Money

Pros: It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.

Cons: Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.

Overall: I have rarely ever left a negative review in my life but after my recent experience I feel it's almost a responsibility. I closed my business in July. Not having a need for timekeeping I cancelled an account. I deleted all staff and shifts and unsubscribed from this service. I did so before the close of the billing cycle. Since this is a payment in advance service I should have been left with nothing outstanding. I've had demand after demand. I went back into the account to inquire as to why I'm still receiving demands to find that the account was not closed, I was not unsubscribed and although all staff profiles had been deleted i was still listed as having 5 staff. I updated my contact information, emailed Deputy stating that I had unsubscribed using the instructions in the help files and heard nothing more. Then the demands started again. The worst however was having to deal with their customer service rep on live chat who'd leave me sitting on live chat for 5-7 minutes at a time only to come back and claim he was leaving me hang there on purpose so "I'd calm down" He seemed to take particular exception to me insisting on a chat transcript. Given that I'm so furious with this company and how it allows its reps to treat customers, customer service rep's strategy didn't work. I got my chat transcript in the end but only by copying and pasting the entire thing myself. He wasn't too keen on his replies being included in the chat transcript. Utterly disgusting.

Vendor Response

by Deputy
on September 20, 2018

Hi Natalie. We really value your feedback and will share this information with our team. Thank you for your honesty and we look forward to working with you in the future to improve your Deputy experience!

Powerful and robust time scheduling app!

Aug 13, 2014

Verified Reviewer

10,001+ employees

Source: GetApp

5/5

Overall

Comments: I currently work for a fortune 500 Company. In my current role, I have the pleasure of analyzing complex business scenarios and implementing software technologies that will drastically streamline a business process, reduce resource hours, increase speed-to-market, while saving a company over 500K - 1MM on an annual basis. Outside of my current job, I have had the pleasure of reviewing my father's small business. It is always amazing to see that the need to increase accountability exists in any small or large business. And, it was extremely apparent that technology needed to be implemented immediately into my father's small business to eliminate time theft. The 1st step was installing an iPad. The 2nd step was finding the right time scheduling software. After researching multiply work scheduling software applications, I found the Deputy Software to be the leading time schedule technology in the market! The installation and employee training was seamless and took less than 2 hours. Within only 30 days of installation, the robust scheduling software has reduced managerial and payroll time by 5-10 hours a week. All scheduling communication and work tasks are integrated into the software and directly tied to employee e-mail and texts! Time theft has completely been eliminated since installation! Another amazing feature as a manager of a small business is viewing the Deputy Application through your smart phone as you can monitor employee status at all times. I have also found the customer service with Deputy to be top notch. I e-mailed the representative a question and received a response in less than 24 hours! As a person whom has work experience in a large Fortune 500 company and also consults with a small business, I would highly recommend the Deputy Software to any business!

Deputy, An Easy Scheduling Solution

Dec 19, 2018

Austin K.

Help Desk Technician

Computer Software, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Deputy allows me to track all the employees and easily view which hours were worked on which day and by whom.

Cons: Deputy took a bit of learning to get used to. Scheduling employees and rounding times could use a bit of refining.

Overall: I've been using Deputy for 6 months and it's taken a bit of getting used to but has been worth it. Deputy allows me to view which employees are signed in, track hours, change hours, and see where each employee is working on the job site. It also allows me to assign employees to their respective work areas and lets their managers see which hours have been worked. We don't assign pay rates, but use it more for the hour tracking, which it does very well. If you're a small business who is looking for a manageable solution to tracking your employees' hours, look no further than Deputy. The team is also very willing and able to help with any questions you may have and are always looking for suggestions to improve their system.

Invaluable team management tool. This saves an incredible amount of time and money!

Sep 28, 2017

Daniel P.

CTO

Retail, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This software has been incredible for organizing our team and schedule. Before using this software, all our scheduling was done on paper and then spreadsheets. It's saved us hours on that part alone. Assigning tasks and being able to track whether or not they've been completed by the assignees has been very useful, especially because upper management staff may not always be in the office, so to be able to do this remotely has been very useful. The interface is also very intuitive and easy to navigate on all platforms, from the desktop tool to the iphone app. We are very pleased with this software and would highly recommend it to anyone.

Cons: I would have to say the only thing we would like to see added is a geo-tracking function that would allow us to track staff that need to spend a lot of time on the road. They are able to check in and out of locations, but if there was functionality to show real-time locations, that would be very, very helpful to us.

Overall: This has saved us an insane amount of time for scheduling and organizing our staff and keep them on track with daily and weekly tasks. We are very pleased with the software and everything it can do.

Over all Deputy is very helpful to manage staffing schedule, leave request and vacations.

Nov 20, 2017

Gerardo Y.

Manager

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The notifications keeping people up to date of their work schedule it helps the staff keep track on their hours and select their available to work with us, specialty on an industry that demand a lot of flexibility of work hrs from staff.

The easiest of making the schedule week by week and keeping conveniently up to date.

If I have an problem with the system their support is always available 24/7

Cons: The inconvenient of not be able to edit Staff profiles.

Since we have staff of different ages is difficult to the staff to understand how important is for the company to keep their information up to date.

So I assume if the Deputy sister will support and enhance the employees with their questions and give them the same guid to use Deputy as the management will be great.

Quality app that is easy to set-up and use. Customer service is ready to assist any time.

Apr 17, 2018

JENNIFER F.

owner

Entertainment, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It was simple to set-up the account and to use it afterwards. It is easy to show the employees how to use. The news feed is great to communicate to all my employees at one time.

Cons: The task lists are tricky to set-up, especially the lists that come up when employees clock out. I was given an address to go to when creating the clocking out questions but would prefer a direct link on the website so I wouldn't have to spend time searching for the web address

Overall: I save time scheduling employees. Employees are able to receive their schedule as soon as it's publish. I am able to set daily lists for tasks to completed during every shift plus assign additional tasks as needed.

The Deputy systems is time efficient, easy to maintain and operate.

Dec 07, 2017

Verified Reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the fact that I can do 200+ employees in less than a hour for a two week pay period. No more tally time cards and running the risk of tallying them incorrectly. You log in each day and hit just a button to start a shift that is pre-loaded just for you and your hours. Then when going to lunch of brake just hit the button that states break and when finish hit the button that states end break. It is just that simple.

Cons: The fact that a holiday pay isn't set to pay 8 hours but base on the employees set shift schedule for the day. When you have as many employees as I have and you have to correct them each individually can take a little bit of time. By doing it this way you run the risk of missing someone and paying them incorrectly. Since I have only been using this product for less than 6 months we are looking it this issues to see if maybe we didn't do something correctly when we set up Deputy for our employees.

Overall: By using Deputy I am able to focus on other payroll for our employees that is not paid hourly. My accounting team is able to focus on to focus more on other ares of accounting instead of having to tally time cards and running the risk of errors.

Best scheduling tool out there

Apr 18, 2017

Derek O.

District Manager

Retail, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Extremely user friendly. Smart phone integration makes it simple for employees to request days off, change shifts, and update availability. The news feed is a great way to send and receive messages across your entire company of specific departments.

Overall: Our company has benefited greatly since the implementation of Deputy. Before Deputy we were constantly looking for better ways to streamline our scheduling, and a way to connect with all staff. With Deputy we were able to do all of these things and so much more.

Vendor Response

by Deputy
on April 27, 2017

Thanks for your awesome feedback Derek! We love hearing success stories like yours! Never hesitate to reach out to our team for help in the future and happy scheduling.

- Team Deputy

Saved us money and meets our needs with a few quirks

Apr 20, 2018

Rachel P.

Associate Director, Usdan Operations

Facilities Services, 501-1000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's a easy to use scheduling software at an amazing price. Additionally, the ability to sink with google calendar has helped our staff to stay on track with their shifts. We also like the training features which allow us to select which employees can work in which areas without having them be totally separated in the system.

Cons: Notifications. There's no way to adjust individual notification settings, so your mailbox is flooded with emails.

The constant presence of features you don't have access to in an effort to up-sell.

Overall: Large cost savings over the product we were using with similar features.

Great Scheduling/Timekeeping product!

Aug 22, 2016

Daryl S.

CEO

Hospital & Health Care, 51-200 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Deputy handles multiple Locations and job codes.

Utilizes email, texting, and app based communication (essential for the millenial workforce)

Exceptional product support and response time

Cons: The premium version handles 90% of our wishlist for ideal function at $3.00/user, but has limited access permissions/roles, and VERY limited reports. I understand the enterprise version has many more reports and other features, but and additional $2-$5 dollars per user is too stiff for me.

Overall: I have reviewed and trial-tested dozens of online scheduling and timekeeping products over the past 7 years. Our company has multiple locations (cost centers) and employees may work in one or more locations. There are very few scheduling products able to handle our situation, and Deputy rose to the top as the one product which outperformed the others.

Recommendations to other buyers: Use the free trial period and run every possible scenario you can think of, from scheduling to payroll export.

Vendor Response

by Deputy
on August 23, 2016

Daryl,

Welcome to Deputy! Thanks so much for the awesome feedback, and we're so grateful to have you as a customer. Your use of our "Locations" feature in Deputy is spot on, and we're happy that our software was able to meet your need. Please don't hesitate to reach out with any questions in the future!

Happy Scheduling,

Team Deputy

Over all Deputy is a great time clock application. Easy to set up and use!

Apr 17, 2018

Judy H.

Business Office Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy of reporting, and requesting changes to schedules. The set up is very easy and adding or deleting people from the program takes nothing. The fact that Deputy holds all employees information even after they have been discharged and deleted is a big plus. It enables HR administrators the ability to go back and retrieve information easily.

Cons: Some of the features are not easy to figure out, not totally intuitive, but with training it evens out.

Overall: Ease of reporting time. The ease of requesting and approving time off for employees. Helps us recognize employees birthdays, and much more.

Concise, Effective, Efficient

May 02, 2018

Daniel S.

Director of SPSA & Schedule management

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I like how easy it it to house all of the information we need to schedule our staffing in one place.

From the schedule itself, to having clear lines of communication with our staff on the news feed. It has become a much more efficient way to communicate than through emails, etc...

Cons: At this point, no real cons. With any software that is new to the consumer, there are going to be growing pains (Learning how to use it). But the learning curve was manageable, and I have gotten to a point where it has become an efficient tool for me within our business.

Makes my life so much easier!!

Jun 20, 2018

Jackie F.

store adminstrator

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: the ease of communication with staff makes our company run more smoothly. I appreciate how I can see everyday what is going on (someone late) which makes it so much easier to adjust the day.

Cons: there is sometimes a lot of notifications but you do have options to shut them off

Sometimes employees will have a trouble installing but their customer service staff is wonderful and their to help.

Super easy to use, feature rich, tons of good data

Jul 10, 2018

Jim W.

District Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Deputy allows us to easily and accurately record employee time clock data. Deputy also integrates with our point of sale software (Vend) to provide information such as labor percentages and predicted sales for the month. Scheduling is also a snap with this software. We use it to schedule 7 employees across 2 separate locations.

Cons: The only thing I dislike about Deputy is how long it takes to load the app when I am trying to clock in or out. Once it loads up and finds my location it works just fine, but that initial load time is killer.

Deputy review

May 16, 2017

Haley B.

CEO assistant

Management Consulting, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This software is so simple to use and to read, I schedule people and use it for my own use and deputy makes it so easy to see where everyone is, if someone is ACTUALLY at work when they clock in because of the map feature.

Cons: it would be really good if it could automatically send emailed reminders of up coming shifts to email or something sometimes I don't even get notifications that I have a shift

Love this app

Dec 19, 2017

Barbara B.

Owner

Farming, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use, integrates easily with Gusto our payroll app. Love the News Feed for reaching out and connecting with our team. Support is easy and very helpful.

Cons: Would like to load schedule and have a button that says copy ahead XX weeks. Would like comments to be easier - a pop up when data is entered by the employee on the administrator's screen would be nice.