Mashreq Bank Credit Cards

With a vision of becoming the most progressive bank in the Middle East, Mashreq Bank opened its doors in 1967. Initially known as the Bank of Oman, Mashreq Bank is easily the earliest operating privately owned bank in UAE. The bank is proud holder of a long list of firsts in the nation, some of which include:

The chip-based Mashreq credit card was also a first of its kind in UAE.

Mashreq Bank was also the first bank in UAE to issue debit cards.

Mashreq Bank operates internationally in 9 countries and trades on the Dubai Financial Market (DFM) under the heading of DFM: MASQ. With over 50 years of experience, the line of Mashreq credit cards aims to expertly serve the needs of its ever-growing and already enormous customer base. As of 2017, Mashreq Bank was in possession of more than AED 2.6 trillion worth of banking assets.

Types of Mashreq Bank Credit Cards

Mashreq Bank currently offers 9 types of Mashreq credit cards, with benefits that range from day to day expenses such as cinema spending and utility bill cash backs to international travel discounts and much more. Details of the various Mashreq Bank credit cards are as follows:

a. Owners of this Mashreq credit card can customize their card by uploading any picture of their choosing to display on the card. In addition to the card’s personalized appearance, the cardholder will also enjoy all the elite Mashreq Platinum credit card benefits mentioned below.

b. The Mashreq Bank credit card registers the cardholder into the Mashreq Salaam rewards program. In this program, the cardholder earns Salaam Points for purchases made with the Mashreq credit card. These Salaam Points can be redeemed for airline tickets, hotel reservations, retail store discounts and movies tickets at Novo Cinemas.

c. Platinum Elite Portraits Mashreq credit card members can earn Salam points in the following manner:

i. 4 Salaam Points for every AED 1 spent in domestic retail expenses.

ii. 8 Salaam Points for every AED 1 spent in international retail expenses.

iii. Up to 10 times the normal amount of Salaam Points for purchases made in partnered UAE stores. The full list of stores eligible for such multiplier Mashreq credit card offers in UAE can be found online.

0% interest Easy Payment Plan- It enables the Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found online.

Balance Transfer Program- It lets the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit- The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash on-call service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

a. The tie-up between Mashreq Bank credit card & Novo Cinema has created one of the most sought after cards for moviegoers in UAE. Holders of this Mashreq credit card earn 4 movie tickets at 50% off. On meeting a monthly spend requirement of AED 4,000 the number of half-price tickets is further doubled to 8 tickets per month.

b. The Novo Cinemas Mashreq card also grants the cardholder access to an expedited movie-going From movie tickets to snacks, the cardholder receives VIP treatment and gets to bypass all queues.

c. Mashreq Bank credit card Novo Cinema members can also enjoy limitless free-of-charge access to 10+ airport lounges across the Middle East. This offer extends to holders of a supplementary Novo Cinemas Mashreq card as well.

d. Complimentary multiple trip travel insurance.

e. Other services provided by the Mashreq Bank credit card include:

0% interest Easy Payment Plan- It enables the Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found online.

Balance Transfer Program- It let the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit- The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash On-Call Service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

The Corporate Mashreq Bank credit card is available in two varieties, the corporate purchase card and the corporate travel & entertainment card.

a. Corporate Purchase CardsThe Corporate Purchase Mashreq credit card is further available as a physical card or a virtual one. The benefits of the Corporate Purchase card are as follows:

i. The Corporate Mashreq credit cards allow cardholders to make use of their credit limit for 0% interest up to 51 days.

ii. The Mashreq credit card lets customers set up an automatic debit for making outstanding balance payments on or before the due date.

iii. On reaching 80% of the Mashreq Bank credit card limit, the company is alerted via SMS.

iv. By making use of the MasterCard SDG2 system, the Corporate Mashreq credit card can seamlessly integrate with various ERP systems, including those of the supplier, warehouse management, etc.

v. The Corporate Liability Waiver indemnifies the organization against any illegal use of the Mashreq credit card by employees. The insurance amount covers a maximum of $25,000 per employee and $1,600,000 for the company in total.

b. Corporate Travel & Entertainment CardThe Travel & Entertainment variant of the Corporate Mashreq credit card offers all the above-mentioned benefits of the corporate purchase card, but also offers additional incentives to employees. The employee-side benefits are as follows:

i. The Mashreq credit card offers unlimited free-of-charge airport access to 500+ lounges across the globe. Cardholders can also avail the Marhaba greeting service at select airports in the Middle East & Africa. The full list of partnered airports can be found online.

a. The Business Mashreq Bank Platinum credit card benefits include cash back on every retail purchase made with the card. The monthly cap for cash back is set at AED 1,000 and can be earned in the following ways:

i. 2.5% cash back on international purchases.

ii. 1.5% cash back on local purchases.

b. This Mashreq Platinum credit card’s benefits also include complementary and unlimited lounge access to the select airports in the Middle East. The Mashreq Platinum credit card airport lounge access extends to the following:

e. Travel advantages which include discounts and offers on hotel stays, holiday packages, car rentals and more. The full list range of travel incentives can be availed online.

f. Dining discounts of up to 50% on more than 1,800 Mashreq Flavours partnered restaurants across UAE, as well as 1,300 establishments in Oman, Qatar and India. The full catalogue of restaurants can be found on the Mashreq Flavours mobile app.

g. The Corporate Liability Waiver indemnifies the organization against any illegal use of the Mashreq credit card by employees. The insurance amount covers a maximum of $25,000 per employee and $1,600,000 for the company in total.

h. The SmartSaver Mashreq credit card is available as a MasterCard or Visa enabled card. The Visa offers for this Mashreq Bank credit card and MasterCard Priceless incentives can be found online here.

i. Other services provided by the Mashreq Bank credit card include:

0% interest Easy Payment Plan- It allows the Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found here.

Balance Transfer Program- It let the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit- The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash On-Call Service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

0% Interest Easy Payment Plan- It allows Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found online.

Balance Transfer Program- It let the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit-The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash On-Call Service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

c. Airport pick up and drop off services within Dubai limits up to 6 times a year.

d. Cardholders of the SmartSaver Global Mashreq credit card qualify for a complimentary night’s stay at 170+ participating Starwood Hotel & Resorts establishments across the Middle East, Africa and Europe by booking two night’s stay. By booking four night’s stay, the cardholder can earn two complimentary night’s stay.

e. Up to 15% discount on Hertz Car Rental, in addition to a no-queue process and faster reservation times.

f. 20% discounts on Careem rides for the Mashreq Bank credit card This discount can be utilized twice every month.

g. Cleartrip flight booking discounts such as a 10% discount on international round trips.

h. Owners of the SmartSaver Global Mashreq credit card are entitled to the MasterCard buy 1, get 1 free offers. Simply download the MasterCard For You app and avail complimentary services on dining, hotel bookings, massages and more.

i. Up to 6% discount on shopping at Reebonz.ae.

j. 25% off on the first year of shipping services through MyUS.com.

k. Complimentary trip cancellation and inconvenience insurance.

l. Complimentary personal accident and emergency medical insurance.

m. Other services provided by the Mashreq Bank credit card include:

0% interest Easy Payment Plan- It allows the Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found online.

Balance Transfer Program- It lets the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit- The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash on-call Service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

a. sMiles Mashreq credit card owners are signed up for the sMiles Rewards program, through which they earn ‘sMiles’. These sMiles can be redeemed for a host of exciting benefits such as flight tickets, hotel stays, Visa services, dinner, cruises and much more.

b. Cardholders can earn sMiles by using their sMiles Mashreq credit card in the following manner:

i. 1.5 sMiles for every AED 1 spent on local retail purchases.

ii. 1.5 sMiles for every AED 1 spent on international retail purchases.

iii. 1.5 sMiles for every AED 1 spent on travel-related expenses such as hotel and flight bookings.

iv. 0.75 sMiles for every AED 1 spent on fuel, groceries and education.

d. Dining discounts of up to 30% on more than 1,800 Mashreq Flavours partnered restaurants across UAE, as well as 1,300 establishments in Oman, Qatar and India. The full catalogue of restaurants can be found on the Mashreq Flavours mobile app.

0% interest Easy Payment Plan- This allows the Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found here.

Balance Transfer Program- It lets the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit- The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash on-call Service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

a. The Mashreq Bank credit card registers the cardholder into the Mashreq Salaam rewards program. In this program, the cardholder earns Salaam Points for purchases made with the Mashreq credit card. These Salaam Points can be redeemed for airline tickets, hotel reservations, retail store discounts, movies tickets at Novo Cinemas and more.

b. Platinum Elite Portraits Mashreq credit card members can earn Salam points in the following manner:

i. 3 Salaam Points for AED 1 spent in international retail expenses.

ii. 1 Salaam Point for AED 1 spent in domestic retail expenses.

iii. Up to 3 times the normal amount of Salaam Points for all dining and duty-free purchases.

c. Various discounts through the Mashreq privileges program that are detailed here.

d. Airport pick up and drop off services within Dubai limits up to 3 times a year.

e. This Mashreq credit card offers the cardholder up to 8 complimentary airport lounge visits a year. The card member gains access to more than 700 lounges globally and can earn 2 complimentary visits every month by meeting the previous month’s minimum spending requirement of AED 7,000.

f. Primary and supplementary Mashreq Bank credit card members can avail of 8 complimentary visits to Fitness First gyms in UAE every month. This is contingent on having met the minimum spend requirement of AED 7,000 in the previous month. The full list of participating Fitness First gyms can be found here.

g. Purchase protection and extended warranty on new purchases made with the card.

h. Complimentary travel insurance.

i. Other services provided by the Mashreq Bank credit card include:

0% interest Easy Payment Plan- This allows the Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found here.

Balance Transfer Program- It lets the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit- The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash on-call Service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

a. The Mashreq Bank credit card registers the cardholder into the Mashreq Salaam rewards program. In this program, the cardholder earns Salaam Points for purchases made with the Mashreq credit card. These Salaam Points can be redeemed for airline tickets, hotel reservations, retail store discounts, movies tickets at Novo Cinemas and more.

b. Solitaire Mashreq credit card members can earn Salam points in the following manner:

i. 3 Salaam Points for AED 1 spent in international retail expenses.

ii. 1 Salaam Point for AED 1 spent in domestic retail expenses.

c. 12 complimentary lounge visits per year for the Mashreq Bank credit card owner and an additional guest across more than 900 airport lounges globally. While the first 2 airport lounge visits are provided absolutely free of charge, the remaining 10 may be unlocked by spending a minimum of USD 1 on international transactions.

d. Cardholders can use their Solitaire Mashreq credit card to access 6 complimentary airport pick-up or drop-off services per year. This is restricted to once every month and contingent on having spent a minimum of AED 10,000 in the previous month.

e. Also offered by the Solitaire Mashreq Bank credit card is 6 complimentary Marhaba Silver level meet & greet services per year, with a cap of 2 greets per month. This offer is also subject to having met a minimum monthly spend of AED 10,000 in the previous month.

f. Multiple trip travel insurance for trips up to 90 days in length.

g. Mashreq Bank credit card members can avail of unlimited complimentary visits to Fitness First gyms in UAE every month. This is dependent on having met a minimum spend requirement of AED 10,000 in the previous month. The full list of participating Fitness First gyms can be found online.

h. On having spent AED 10,000 in the previous month, Solitaire Mashreq credit card members can also access an extremely helpful car assistance service. The service includes 1 pick-up and drop-off for vehicle registration and 2 passes for servicing every year.

i. 30% discount on chartering a yacht, on guided tours and on dinner cruises offered by Xclusive Yachts.

j. The Solitaire Mashreq credit card offers the primary cardholder and one accompanying guest up to 6 complimentary rounds of golf (per month) at premium ranges such as the Arabian Ranches Golf Club, Yas Links and Jumeirah Golf Estates. These 6 passes can be earned by spending a minimum of AED 10,000 in the previous month.

k. Up to 30% off on luxury dining establishments across the UAE.

l. Platinum Mashreq Bank credit card owners can make use of 2 free valet parking services at select airports and malls every month, by spending AED 10,000 in the previous month. The full list of eligible valet parking locations can be found online.

m. Other services provided by the Mashreq Bank credit card include:

0% interest Easy Payment Plan- This allows the Mashreq credit card holder to convert transactions at partnered cosmetics, electronics, departmental stores and more into monthly instalment plans. Partnered stores and their corresponding tenors can be found online.

Balance Transfer Program- It lets the cardholder transfer up to 75% of their credit limit at low-interest rates. The balance transfer program has fixed instalments and tenors of up to 36 months.

Insurance Benefit- The Mashreq credit card offers various insurance schemes that can be used to protect the cardholder and their family members in case of sudden unemployment, illness, accidents and death. These programs include the Credit Shield program, the Pay Protect program and the Smart Protect program.

Cash on-call Service- The Mashreq credit card holder may request for up to 75% of their credit limit to be transferred into their account by making a simple phone call to the Mashreq support staff. Repayment tenors for the same are a maximum of 36 months.

Features & Benefits of Mashreq Bank Credit Cards

From their highly secure banking processes to the exclusive Mashreq Platinum credit card benefits, Mashreq Bank has continuously put the comfort of their customers first. With over half a decade’s worth of experience in analyzing and addressing the customer’s needs, a Mashreq Bank credit card is a sure bet for guaranteed savings and great rewards.

Customer Friendly

Whether you’re contacting them by phone, by email, in-app or face to face, the Mashreq credit card support staff is always available and more than willing to solve problems. Mashreq customer support services clearly stand out due to their motivated and helpful approach to amicably addressing cardholder issues.

Insurance & Security

Mashreq Bank’s security measures greatly prevent the misuse of Mashreq credit cards, be it for online transactions or in-store ones. Their multi-level transactional security and restrictions on transfer limits further stop the cards from being used in illegal ways, while providing an added measure of security for cardholders. Mashreq credit cards also offer various degrees of insurance that protect the cardholder and their family members in the event of sudden unemployment, death, illness or fraudulent charges. The insurance programs available for every Mashreq Bank credit card are Credit Shield, Smart Protect, Pay Protect and Wallet Protect.

SNAPP Mobile Banking

Mashreq’s SNAPP mobile banking app is a sophisticated and highly-intuitive platform for secured and instantaneous transactions. Owners of a Mashreq credit card can conveniently access account statements, transfer funds, apply for various Mashreq products and withdraw cash without their card via the SNAPP mobile banking mobile.

SME Focus

As one of the few UAE banks which creates SME friendly credit cards, the Mashreq Bank credit card may be used for a huge range of merchant-specific Merchant side services include integrations with POS and ERP systems, express payment options, multiple retail store integrations, e-commerce solutions and much more.

Benefits

The rewards and incentives offered by Mashreq Bank credit cards are extremely noteworthy. These are just some of the most attractive benefits of a Mashreq credit card:

Balance Transfer

Low-interest rate balance transfers make the Mashreq credit card a solid option for customers looking to make a substantial dent in their debt. The balance transfer can be made for up to 75% of the Mashreq credit card limit and can be availed for maximum tenors of up to 36 months.

Easy Payment Plans

Expenses on luxury goods, electronics, fashion accessories, groceries, education and much more can be converted into easy payment plans under the additional benefits offered by all Mashreq credit cards. With features such as a 0% interest rate and equal monthly instalments for tenors of up to 36 months, the easy payment plan can be used by Mashreq credit card holders to convert large amount transactions into more manageable monthly purchases instead.

Salaam Loyalty

Many of the Mashreq Bank credit cards automatically enrol cardholders into a Salaam Rewards loyalty program. By using their card to make purchases, customers earn Salaam Points. The points can be used to avail of various rewards such as Mashreq credit card cash back offers, flight discounts, complimentary hotel reservations, retail store vouchers and much more.

World-class Benefits

As many of the Mashreq credit cards are available in both MasterCard and Visa variants, the customer can choose which benefits they would like to opt for. Both the payment network providers offer international discounts and dozens of deals on local attractions.

Movie Advantage

The Mashreq Bank credit card Novo Cinema tie-up grants customers access to half-price tickets and preferential treatment at the counter. Owners of the Novo Cinemas Mashreq card can enjoy the latest big screen attractions any day of the week, in style.

Mashreq Bank Credit Card Interest Rates & Annual Fees

The table below details all of the various Mashreq Bank credit card retail interest rates and annual membership fees.

Name of the Card

Annual Membership Fee (in AED)

Monthly Retail Interest (in %)

Mashreq Corporate Credit Card

Free for life

3.75 (if cash advance feature is activated)

Mashreq Platinum Business Card

Free for life

3.25

Mashreq SmartSaver Card 3.45

Free for life

3.75

Mashreq sMiles Credit Card

300

3.75

Mashreq Novo Credit Card

300

3.75

Mashreq Platinum Elite Portraits Card

650

3.75

Mashreq Platinum Elite Credit Card

650

3.75

Mashreq SmartSaver Global Card

750

3.75

Mashreq Solitaire Card 3.45

1,500.00

3.75

(Updated as of Feb 2019)

Mashreq Bank Credit Card Eligibility

A successful Mashreq Bank credit card application is dependent upon a mix of factors, some of which are government-imposed regulations, while others are rules set forth by Mashreq Bank itself. The eligibility criteria are as follows:

Age: The minimum legal age to apply for a Mashreq credit card is 18 years. Mashreq Bank may also allow minors under the age of 18 to apply, given that they apply jointly with a legal guardian. Customers under the age of 18 years should contact a Mashreq credit card representative regarding their application process.

Personal Information: Applicants are asked to share certain personal details such as a valid ID and address proof. This information may be further shared by the Mashreq Bank credit card staff during credit history checks.

Credit History: Mashreq credit card staff will most assuredly run a detailed credit history check on the applicant. Past loan and repayment records are a good way of determining whether an applicant is likely to be a good customer or a risky one.

Salary: While it isn’t explicitly mentioned on the Mashreq Bank site, nearly every Mashreq credit card comes with an associated minimum monthly income requirement. The applicant will be required to present details of their source of income and spending power. The Mashreq credit card staff will also determine eligibility on the basis of this monthly salary.

Security Deposit : At their own discretion, the Mashreq Bank credit card staff may ask the applicant for a security cash deposit. The amount is determined by the bank and conveyed to the customer. On receipt of the security deposit, the applicant will receive their Mashreq credit card.

Residency : Mashreq Bank credit cards are only available for UAE residents.

How to Apply for a Mashreq Bank Credit Card?

The application process for a Mashreq Bank credit card can be completed in one of two ways:

In-person Applicants may complete document submission for their preferred Mashreq credit card by visiting any of the Mashreq Bank branches across UAE. The full list of Mashreq Bank branches can be found online.

Online The Mashreq credit card application can also be completed securely online.

The documents required for the Mashreq credit card application process are as follows:

Original and copy of the applicant’s passport and visa.

Original and a copy of the applicant’s Emirates ID.

Bank statement for the salary account.

Employer details or trade license (for self-employed applicants).

Security cash deposit amount (if requested).

Required documentation is subject to change as per the bank’s discretion. Applicants may contact a Mashreq credit card representative for further details at (+971) 442-44444

Mashreq Bank Credit Card Interest Rates

Name of the Card

Monthly Retail Interest (in %)

Monthly Cash Advance Interest (in %)

Mashreq Corporate Credit Card

3.25

3.75 (if cash advance feature is activated)

Mashreq Platinum Business Card

3.45

3.75

Mashreq SmartSaver Card 3.45

3.45

3.75

Mashreq sMiles Credit Card

3.45

3.75

Mashreq Novo Credit Card

3.45

3.75

Mashreq Platinum Elite Portraits Card

3.45

3.75

Mashreq Platinum Elite Credit Card

3.45

3.75

Mashreq SmartSaver Global Card

3.45

3.75

Mashreq Solitaire Card 3.45

3.45

3.75

(Updated as of Feb 2019)

Mashreq Bank Credit Card Limit

Each Mashreq Bank credit card offers a fixed credit limit, which is set at the time of the application. This credit limit also directly affects the amount of the security deposit which Mashreq Bank asks its applicant’s to submit.

While the bank reserves the right to increase or decrease the credit limit on any of the Mashreq credit cards, they also allow cardholders to request for the same. Customers will need to submit a request along with a valid reason for the increase or decrease in credit limit.

This can be done in one of three ways:

By visiting a Mashreq Bank branch. The full list of branches can be found online. Be sure to carry the appropriate Mashreq Bank credit card with you.

By calling a Mashreq Bank representative at (+971) 442-44444

By submitting an online application, which can be found online.

Mashreq Bank Credit Card Charges

In addition to their annual membership fee, Mashreq Bank credit cards also carry a range of other fees and charges. A few of the major charges associated with Mashreq credit cards are mentioned below.

The full list of Mashreq Bank credit card charges can be found online.

Every Mashreq credit card member is provided with a card-specific account to make payments for the card. Payments of all fees, charges and monthly dues are to be made through this account. Every month, the cardholder is presented with a monthly statement for their Mashreq credit card, which contains information on accrued charges and due amounts.

Payments for the Mashreq credit card can be made in one of three ways:

1. Offline Mashreq credit card owners can make payments at any of the Mashreq Bank branches across UAE via cash or cheque. The addressed for Mashreq Bank branches can be found online.

2. Cheque Cardholders also have the option to mail in a cheque to a Mashreq Bank branch. Be sure to include your account number on the back of the cheque. The list of Mashreq Bank branches is mentioned above.

3. Online Payments for a Mashreq credit card can also be made through Mashreq’s online banking portal, known as MashreqOnline. The online portal can be found online and is extremely useful for keeping track of expenses, making payments, transferring funds and more.

How to Cancel a Mashreq Bank Credit Card?

Requests for cancellation of a Mashreq Bank credit card must be informed to the appropriate Mashreq representative and done so keeping all the below-mentioned security protocols in mind.

First and foremost, the owner of the Mashreq credit card must inform the bank, in person or via phone. The contact number for Mashreq Bank is (+971) 442-44444

Next, the cardholder must ensure all dues on their Mashreq credit card are paid in full.

The Mashreq Bank representative will then confirm the card has been cancelled. The Bank might request for primary and supplementary Mashreq credit cards to be returned bank or ask the customer to destroy them.

Refund of security deposit amounts can take up to as much as 45 days from the date of the cancellation request.

It is advised to request Mashreq Bank for a No-Liability Letter. The letter is proof that the Mashreq credit card member has cleared all dues. It may be required when exiting the country. The letter may be provided for a nominal fee as per the Bank’s discretion.

Why Choose Mashreq Bank Credit Cards?

During their long tenure in the Middle East, Mashreq Bank has offered various incentives and investment opportunities to Mashreq credit card owners. The biggest attractions of a Mashreq Bank credit card are its reliability and globe-spanning partnership incentives. Here are some of the reasons to pick a Mashreq credit card.

1. Experience & Team Size In their 50+ years of experience, Mashreq Bank has constantly and accurately managed to capture the best interests of its customers. Every year brings new additions to an already long list of Mashreq credit card Their employee strength lies at 4,000 and continues to grow. Currently one of the largest privately owned banks in UAE, Mashreq brings the advantages of a large scale financial institute to the table.

2. Transparent The Mashreq credit card is just one arm of the bank. Mashreq Bank also provides incredible investment opportunities for cardholders and regularly updates all its shareholders on the exact nature of its earnings. Presenting itself as a transparent and approachable firm, Mashreq Bank freely shares its investment holding information on request. Customers can request for the same online.

3. Credit Ratings Over the decades, Mashreq Bank has seen its share prices rise and dip, fluctuating with the whims of the market. But their commitment to backing prudent investment opportunities and regular upkeep of the Mashreq credit card products has earned them a favourable credit rating from top agencies all over the world. Agencies such as Moody have rated Mashreq Bank ‘Baa1’, while Fitch rates the bank at ‘A’. The complete details on share prices, stock prices, credit ratings and more can be found online.

4. Global Incentives A perfect example of global incentives is the incredible assortment of Elite Mashreq Platinum credit card benefits. Offering the best of both worlds, the Mashreq Platinum Elite card is available in Visa and MasterCard formats. Mashreq credit card rewards range from local dining discounts to international event vouchers and more.

5. Variety in Easy Payment Plans Every Mashreq Bank credit card gives the cardholder access to Mashreq’s 0% interest Easy Payment Plan (EPP). A 0% EPP is nothing new and most banks offer their own version of the same. But Mashreq’s EPP is unique in that it is not only available on every Mashreq credit card but also the varieties of vendors who offer this 0% EPP are incredibly diverse. The EPP scheme is applicable to cosmetics, groceries, electronics, home décor, fashion apparel, flights and much more.

6. Merchant Provisions Mashreq Bank also strongly focuses on empowering the steadily growing SME segment in the UAE. The merchant specific Mashreq credit cards are designed specifically with vendors in mind. The card allows merchants to integrate with POS systems, ERP software, monitor suppliers and network with the customer via e-commerce platforms, to name just a few of the merchant side Mashreq credit card

FAQ's

Q.1. What are supplementary cards?

Supplementary cards, also known as add-on cards, are credit cards that are offered to family members of the primary cardholder. Supplementary cards function exactly like a normal credit card and are even eligible for the same benefits, but all expenses and fees are charged to the main card instead. The primary cardholder can set spending limits on supplementary cards.

Supplementary Mashreq Bank credit cards are available with their own respective annual membership fees. These fees range from AED 0 – AED 600 depending on the type of Mashreq credit card. Details on the card-wise fees can be found online.

Q.2. What is a late fee?

Typically a credit card provider will charge customers an annual membership fee and interest on purchases made on borrowed credit. These charges are seen as minimum monthly payments that the customer is expected to make by a specified date. If you have not made the payment by this due date, you are charged a late fee. This late fee is charged over the interest you’d normally pay on the outstanding debt. It is advisable to avoid late fees by paying on time every month, as late fees will also negatively affect your credit history.

The late charge on Mashreq credit cards is AED 230.

Q.3. What is an over-limit fee?

If outstanding or current balance surpasses the set credit limit, the cardholder is charged an over limit fee. Interest, cash advances and other charges are also included in the outstanding balance of an account.

Mashreq Bank credit cards charge an over-limit fee of AED 279.

Q.4. What is a cash advance?

Any cash withdrawal made from an ATM or a branch with the credit card is referred to as a cash advance. Credit cards charge high interest rates on cash advances, so it is suggested to keep withdrawals to a bare minimum. Use a debit card instead to make withdrawals. Credit card withdrawals incur a cash advance fee and will also have interest charged on the withdrawn amount, starting from the date of the withdrawal itself.

Mashreq credit cards charge a cash advance fee of 3% of the transaction amount, up to AED 200 at most. Furthermore, the cardholder is also charged a cash advance interest of 3.75% from the date of the transaction. Q.5. What am I supposed to do if my credit card is stolen or lost?

Lost or stolen credit cards need to be reported to a bank representative as soon as possible. The bank will then freeze the missing card and replace it with a new one. The longer you wait to report a missing card, the more at risk you are of paying for fraudulent credit card purchases.

In the event that a Mashreq Bank credit card is misplaced or stolen, the cardholder is expected to inform Mashreq Bank within 24 hours. This is supposed to be done in writing or by at any branch in UAE. If the working day is over at the time of the incident, the cardholder may contact the bank via phone instead. The contact number for Mashreq Bank is (+971) 442-44444. The customer is indemnified against any fraudulent charges made on the Mashreq credit card only after they have informed Mashreq Bank of its loss/theft. The bank will charge a nominal fee of AED 75 for the replacement Mashreq credit card. If a lost card is found, the cardholder is requested to cut it in two and return it to Mashreq Bank.

Q.6. How do I gain access to airport lounges using my credit card?

Not all credit cards offer airport lounge access. Ensure that your card has lounge access benefits or you may be charged during entry. Similarly, only airports partnered with the bank will permit airport lounge access. To gain entry, you must have your credit card in person. The card will be swiped at the reception and relevant lounge passes will be deducted from your card benefits.

An instalment plan allows cardholders to pay for big amount purchases in smaller instalments over an agreed upon a number of months (or tenor). In other words, customers can purchase items within their credit limit and pay off the full amount over a period of time. Many banks also offer zero interest instalments, which charge no additional amount for these monthly instalments. However, you should confirm whether the selected vendor is covered by the bank before making a purchase, to avail the benefits of an instalment plan.

All Mashreq Bank credit cards offer the customer access to 0% interest Easy Instalment Plans. The full list of eligible vendors can be found here.

Q.8. What services can I access through online banking?

Online banking makes day to day transactions and query resolutions a breeze. Some of the many features of online banking are as follows:

Account Balance & Statement

Transaction History

Fund transfer To accounts of the same bank, in other banks and even overseas

Pay Bills

Add Beneficiaries & Manage Investments

Add & Modify Personal Information

Block & Cancel Cards

Schedule Fund Transfers

Create Activity Alerts and a lot more.

The Mashreq Bank credit card online portal, known as MashreqOnline can be found online.

Q.9. Will I earn loyalty points on online purchases as well?

Yes, any purchases made through your credit card are liable for loyalty points. These purchases can be made in person or online. To ensure you are earning points, first confirm whether your credit card grants you access to a loyalty program. Furthermore, factors such as the type of currency being used (foreign or local), type of items being purchased (grocery and real estate purchases may earn less) and yearly earning limits can determine whether you earn points.

Credit cardholders have to make minimum monthly payments by a specified payment due date, to avoid late fees and delinquencies in their credit history. These payments can be made in a variety of ways, depending on the bank. Payments for a Mashreq Bank credit card can be made in the following ways:

By mail The Mashreq credit card owner may send in a cheque with their account number clearly mentioned (on the back) to any of the Mashreq Bank branches. The branch addresses can be found here.

In Person Customers can also visit any of the Mashreq Bank branches to pay for their card in cash or cheque. The branch addresses have been mentioned above.

Online Mashreq credit card owners can submit payments for their card through Mashreq Bank’s online portal, known as MashreqOnline. MashreqOnline can be found here.

*The information provided on this website/page is only for information sake. Policybazaar.ae does not in any form or manner endorse the information so provided on the website and strives to provide factual and unbiased information to customers to assist in making informed insurance choices.