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Hi. as i have said before i am not a computer expert like you. i have downloaded Team Viewer. but i dont ' know what it is or what to do with it. also how do i Private message you . and what is remote into my PC.

Hi. as i have said before i am not a computer expert like you. i have downloaded Team Viewer. but i dont ' know what it is or what to do with it. also how do i Private message you . and what is remote into my PC.

Basically, Team Viewer is a software that allows others to log in to your computer remotely.

If you are comfortable with that, he is suggesting he can fix your computer remotely.

Morning Andrew. sorry its' taken so long to get back to you.but i have had real problems.
after our last post,i thought i would run all the security programmes you have listed over the time we have been dealing with this problem.i rebooted each time ,then one time i went to search for something .
i clicked on google got a message you are using a proxy server firefox cant' open this shortcut.
(OR SOMETHING LIKE THAT ) anyway i went to firefox got another message couldnt' load XPCOM.
this happened a couple of weeks ago and i was told it was firefox if i uninstalled it then reinstalled it.
it would be fine. i did and it was. so this time i did the same, forgetting that i only had the one Browser.
no google no chrome no opera nothing when i came to reinstall it i couldnt' get on the internet. i tried everything but to no avail.
i was stuck.so ithought the only option left is to reinstall Widows 7. and that is what i have done.
ifound a how to reinstall Widows 7 .on you tube and with the help of my laptop i managed it so i am ,
up and running again whith Internet explorer and no ADS. i would like to thank you for all your help it has been really appreciated .

if i can give marks i give tiy ten out of ten for professionalism/courtesy/ and most of all perciverence.

Should I remove it is not a malware scanner, what it does is it looks at all installed programs on your pc and gives you a % of how many people uninstall the software. If the % is high, I would remove it as it most likely is not a good program.

Those are my recommendations to you, and I Highly suggest you follow them.

I also suggest using a standard user account in windows, and only using an admin account when you need to install software:

When using a standard account and you make a change or install a program that affects the whole system, UAC will prompt you to continue. Make sure the setting or program you are tying to install is listed, then click yes to continue. If you are just browsing the web and the prompt appears with a program you have not heard of, or do not know what it is, it is much safer to click no then yes. No will block the action, and if you were trying to do something, you can always start it again and choose yes.

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