Here’s Why Rey Is Still Missing from Existing Star WarsMonopoly Games on Store Shelves

After initially releasing the board game without a token for The Force Awakens‘ lead character Rey, Hasbro promised outraged fans it would include the character in subsequent editions of the game. Fans, however, are wondering why the character is still MIA from game sets.

So what’s the holdup?

According to Hasbro spokeswoman Julie Duffy, the game piece is featured in several versions of the game.

“In early 2016, Hasbro updated the 2015 Star Wars: Monopoly game to add a Rey token. This version of the game was offered to our retail partners globally, and several retailers in markets such as the U.K. and France bought it,” Duffy tells PEOPLE in a statement.

But when it came time to update the game in the United States, Duffy explained that some retailers decided not to make the switch.

“In some markets, including the U.S., the original version of the 2015 game was selling well and retailers had adequate inventory, so they opted not to list the new version,” Duffy says.

While game sets featuring Rey are not being sold in the U.S., customers who bought the existing version can request the Rey character piece from customer service. “Hasbro’s Consumer Care Department has been providing the Rey token free of cost,” explains Duffy.

As to why Rey was not featured in the original 2015 version of the game, the company explains that it was to “avoid revealing a key plot line” of the then-unreleased The Force Awakens.

“This edition of Star Wars: Monopoly was originally released in September of 2015, months before the movie’s release, and Rey was not originally included to avoid revealing a key plot line that she takes on Kylo Ren and joins the Rebel Alliance.”

Hasbro has included the character in a plethora of Star Wars-inspired games and product lines.

The toymaker’s comments come after it vowed in January 2016 to add the piece, amid a backlash that saw the hashtag #WheresRey trend on social media.

“We love the passion fans have for Rey, and are happy to announce that we will be making a running change to include her in the Monopoly: Star Wars game available later this year,” Duffy told the AP at the time.

The statement was largely in response to a young fan’s letter pleading with the company to add Rey to the game. “Without her THERE IS NO FORCE AWAKENS! It awakens in her!” then- 8-year-old Annie Rose Goldman wrote. The letter quickly went viral on Twitter at the time.