Description

Benefits

Access to course content on mobile, tablet or desktop

Make your own study schedule and take advantage of online tutoring hours

Obtain a certified diploma once you finish the course

Details

When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able adapt to the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life.Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively.

Syllabus

Course Curriculum

Module One-: Getting Started

Module One – Getting Started

01:00:00

Module Two-: The Right Attitude Starts with You

Module Two – The Right Attitude Starts with You

02:00:00

Module Three-: Stress Management (Internal Stressors)

Module Three – Stress Management (Internal Stressors)

02:00:00

Module Four-: Stress Management (External Stressors)

Module Four – Stress Management (External Stressors)

02:00:00

Module Five-: Transactional Analysis

Module Five – Transactional Analysis

02:00:00

Module Six-: Why are Some Customers Difficult

Module Six – Why are Some Customers Difficult

02:00:00

Module Seven: Dealing with the Customer Over the Phone

Module Seven – Dealing with the Customer Over the Phone

02:00:00

Module Eight: Dealing with the Customer In Person

Module Eight – Dealing with the Customer In Person

02:00:00

Module Nine: Sensitivity in Dealing with Customers

Module Nine – Sensitivity in Dealing with Customers

02:00:00

Module Ten: Scenarios of Dealing with a Difficult Customer

Module Ten – Scenarios of Dealing with a Difficult Customer

02:00:00

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

02:00:00

Module Twelve: Wrapping Up

Module Twelve – Wrapping Up

01:00:00

Mock Exam

Final Exam

Conditions / How to register

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Customer Relations & Dealing Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@johnacademy.co.uk. The training provider will then give you access to the course.