We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Relaxing and peaceful

Well wasn't sure what to expect, have been looking for a decent hotel close to where our son lives, we have found it, My initial thoughts were it is in a very noisy location but lets give it a go, glad we did. We had the Aura suite which was huge in size with a separate bedroom, very modern and extremely quiet. Location is great close to Freeway and the Princes hwy. The hotel was very welcoming and the bed extremely comfortable. We will definitely be coming back and have already rebooked for early December.More

Show less

Room Tip: Spend a few dollars more and get a suite

Stayed: November 2017, travelled as a couple

Value

Cleanliness

Service

Ask MICHAEL D about Atura Dandenong

Thank MICHAEL D

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 16 November 2017

Dear Michael D,Thanks for your lovely review. Please feel free to reach out to me before your next visit in December, I will personally see to it that you and your family are very well looked after.

Kind Regards,

Grant(03 9771 6000)

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

From Check-In to check out the Atura experience was exactly what I want out of a hotel.Straightforward, friendly, and, comfortable.

I really liked the simplicity of the styling and the amenities of the room itself. The bed was comfy, the shower was good, the internet did its job, and the coffee-pod machine was very welcome!

I also loved all the little incentives the hotel has, from the loyalty card that offered 20% F&B purchases in either dining area, the free drink token, the free mini-bar for booking direct via the Atura website, or the Go-Green incentive which for those staying more than one night.

Great bar on the ground floor has some excellent spirits in and, THERE'S A MICROBREWERY IN THE BASEMENT BAR. Awesome.

Stayed: October 2017, travelled on business

Sleep Quality

Rooms

Service

Ask Peter M about Atura Dandenong

1 Thank Peter M

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 20 October 2017

Dear Peter M,

Thanks for the sensational feedback. The team at Atura Dandenong take great pride in our guest reviews and will take great satisfaction in reading your post.

We look forward to welcoming you back to the hotel again soon, hopefully to enjoy another one of our great beers in Brownstone Brewery.

Kind Regards,

Grant

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed here recently whist on a week long work function. Quite a different Motel...The 'room service' option means that you can order food but you have to collect it from the restaurant. This wasn't explained in the compendiums, we were quite late when we wanted to order food so had no other option. We had a very long day of travel and didn't feel like socialising..The Motel was fully booked out for 3 of the nights that we were there, but the restaurant & Bar we not open and the downstairs brewery was closed as they had a private function almost every night, so no drinks, no food, WTF?? They did open the restaurant specially for us all on one night, notice was given quite late so we'd organised different meals, we were not treated very nicely when we advised them this. I was woken up at 11pm asking for me to settle a restaurant bill when we hadn't even dined there on that evening, the person was adamant we did and quite argumentative, we did have a drink at the bar, which we paid for, but no meals, I couldn't believe a Motel would do this? The rooms are quite comfortable but there isn't any airflow so the room got stale and stuffy very quickly, the air con was cold, the heater was hot, but nothing much in between. The rooms were very dark and very quiet, which is a good thing. The bathroom had no exhaust fan, the shower was over quite a high bath with no rail to hang on to I found this a bit dangerous, the shower water wet the toilet if you didn't angle the showerhead directly downward, the water was hot which was great.The beds were 2 singles pushed together, with the hard strip joining them, with no underlay, just sheets straight on the rubber protector, very sweaty and crinkly to sleep on, I did leave a note for the cleaner to fix but didn't, this was rectified by us using the spare doona for an underlay. The breakfast was the same every day, and very minimal. On checkout there was a security guard hovering around, made us all feel VERY unwelcome (there wasn't one there every other morning).. Did they expect that many unhappy guests checking out? Overall, the Motel is nice, clean and modern but the staff were not very friendly. I certainly won't stay here again, and have advised our company not to, pretty bad given we had a lot of rooms, and the function is an annual event.

Stayed: October 2017, travelled on business

Sleep Quality

Rooms

Service

Ask Jennifish about Atura Dandenong

Thank Jennifish

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 20 October 2017

Dear Jennifish,

Thank you for taking the time to review your recent stay.

Firstly, please accept my apologies for your substandard experience. As you can see from the majority of other reviews across many online platforms we have dropped the ball on this occasion. Unfortunately we had a miscommunication in the lead up to the weekend of your stay which resulted in the closure of our outlets. Unfortunately by the time this oversight was brought to our attention the damage was done. In a bid to turn a negative into a positive we did offer room service on Friday night and serviced your colleagues with food and beverages from the downstairs bar. Additionally we re-opened Roadhouse bar specifically for your group on Saturday evening for which your colleagues appeared to be very grateful for.I am not going to entertain some of the other feedback you have raised however will mention that it is not consistent with the views many other guests commonly share of the hotel.

Notwithstanding this, our Management team have addressed the shortfalls of your stay to ensure a repeat occurrence does not take place again.

Kind Regards,

Grant

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Restaurant and bar are shut every Friday Saturday and Sunday, and no-one mentioned this when we booked the rooms. For a hotel that has no restaurants nearby this is pretty average "service", especially considering they are touting themselves as a tourism and business stay hotel.

Rooms are ok, breakfast ok, service is average

Stayed: October 2017, travelled on business

Ask Eva F about Atura Dandenong

1 Thank Eva F

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 10 October 2017

Dear Eva F,

It is regrettable to hear that you were disappointed with your recent stay. Whilst Roadhouse Bar & Grill is closed on weekends we are very transparent with the trading hours and do have additional food & beverage options available to in-house guests.

That said, I'm terribly sorry we didn't demonstrate a true experience at Atura Dandenong on this occasion.

Kind Regards,

Grant

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Having decided to stay the night we checked in early on Friday evening - parking is plentiful - and were surprised how quiet the hotel was considering its handy location .I was expecting the roar od passing traffic and the noise of fellow guests - but we heard nothing. The room was bright and clean , and very modern - one may say ultra modern- and the curtains blocked the daylight so I was assured of a sleep in. - The Bed was comfortable, and the shower and bathroom very good. Staff friendly and helpful and a Bar fridge at reasonable prices - We were told the restaurant was closed but we could eat at the micro brewery on site in the basement area- I had been looking forward to strrolling to Hogs breath but we decided to take a punt.... glad we did. Friday is Parma and a Pint night $15. We opted for the pub menu and the beer was $6.50 a pint or $5 a schooner - No worries about drink driving if you stay. This is a hidden gem - we will be back.

Room Tip: Even room numbers face Princes Highway but are quiet !

Stayed: September 2017, travelled as a couple

Sleep Quality

Rooms

Service

Ask NATSYS about Atura Dandenong

1 Thank NATSYS

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Lisa P, General Manager at Atura Dandenong, responded to this reviewResponded 6 September 2017

Dear NATSYS,

Thanks for the glowing review!

Good to see you stayed at the hotel for dinner and enjoyed a Parma and Pot in our microbrewery. I hope you managed to sample a few of our house brews!

I'll be sure to share your feedback with our teams. They'll be thrilled to read your comments on the room cleanliness and service quality.

Looking forward to your next "Magic Stay" with us.

Kind regards,Lisa Parker - General Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC