FAQs

Q?

Why are your prices cheaper than most retailers?

A.

We get our products directly from the manufacturer so we pass down the savings directly to you. We can show you our samples in person in the comfort of your home or we can send it via post if you are not located in the same area. This gives you the hassle free approach in choosing the right product as you get to see how the sample suits your home or location.

Q?

How do I take care/clean my engineered stone bench tops from stains and everyday use?

A.

Even though Engineered stone has a high resistance to heat, scratching and cracking. It is still a stone product, so therefore the upmost care should be taken when using it. Only use warm soapy water to get rid of stains with a soft microfibre cloth. Don't use rough or abrasive sponges to clean it. If a stain is stubborn, try using a small amount of pine o clean kitchen spray, and gently wipe it off with warm water after. Never leave any chemical spray on the stone for longer than 5 minutes. Don't use any other chemicals, turpentine, paint removers or stove cleaners on the stone tops. As using chemicals can ruin the surface polish and expose the stone's pores. For every day use just use a cloth in warm water to wipe down benches after use.

Don't put extreme hot or cold things directly on the stone bench tops, as the rapid change in temperate can cause cracking. Use a heat guard/heat resistant place mat to protect the stone.

Even though the engineered stone is made from a tough mineral, please don't use the bench tops as a cutting board and use a cutting board instead. Otherwise it may leave scratches.

There is no need to use a polish, buffer or sealer on any of our stone tops, as the surfaces already comes polished. In doing so, you might damage the polished surface and expose the stone's pores which will allow it to be stained easier.

Q?

Why engineered stone is so popular/preferred material for bench tops and splash backs

A.

One the main components of Engineered stone is quartz, which is one of the strongest minerals in the world. These are some of the reasons why people choose Engineered stone:

Heat resistant

High flexural strength

Non-porous

High resistance to scratching & chipping

High abrasion resistance

High resistance to acids & oils

Strong resistance to staining

However, like most materials, excessive force, high point loads, pressure or heat may cause damage to a stone surface. Like all surface materials, it should be treated with extreme care to make it last.

Q?

How to clean and maintain my Porcelain floor tiles?

A.

Your Porcelain tiles are tough and has a strong water resistance. However like most things it should be taken care of in order to last a long time. Don't drop, use or drag hard objects on your tiles as this will cause scratches and cracks. Ensure you don't walk on your tiles with dirty shoes as the small stone pieces and sand particles can slowly wear away your tiles overtime.

Cleaning

The best way to keep your tiles clean is to use a vacuum to clear up all the large amount of dirt and dust. Then use hot water only and a mop to wipe the tiles to keep it clean and not sticky. Porcelain tiles already have a polish on top so you don't need to use any polishing products or cleaning products. For stubborn stains, use a mild detergent with hot water and mop to remove the stain. If the stain still persists you an spray a bit of pino clean kitchen spray on the stain for 5 minutes and then wipe away with hot water mop. There is no need to use harsh chemicals, bleach or any sanitising products. These products can leave a residue which traps dirt in your tiles and possibly can damage your tile's water resistant capability. If you want to sanitise your tiles, you can use hot water with a small amount of detergent applied with a mop. Please ensure you wipe the detergent off with a second wipe of hot water only, to avoid sticky floors.

Q?

What is the difference between Porcelain and Ceramic tile?

A.

Although they both look similar on the surface, the difference lays deep within how both of them is manufactured. Ceramic tiles are made from natural clay with a durable glaze. The biscuit of the tile is baked to reduce water substance. The design is applied to the same biscuit before it’s baked again in a kiln at a high temperature. Similarly, Porcelain tiles are also made from natural clay but of a denser nature where finely ground sand is also added into the manufacturing mix. This mixture is then pressed and fired at a much higher temperature than ceramic tiles, and also for longer to remove almost all of the water contained. Due to this process, Porcelain is less porous and has a water absorption rate of less than 0.5 percent. This means a porcelain tile is much more hardwearing and suitable for both indoor and outdoor use where there is high traffic. It is the preferred tile when used for commercial businesses and for high traffic areas, especially wet areas. It also gives you a peace of mind when you know that the tile will stand the test of time. Especially after you are investing so much effort, time and money in getting the tiles installed.

Q?

Delivery or pick up options?

A.

As with most products there will be a small delivery fee that will be quoted to you based on your location and quantity of order. If you decide you would like to pick up your order from our warehouse, then please note we will not liable for any breakage or damage once your products has been picked up. Generally an order can take 6-12 weeks after we receive full payment. If you would like more information or a quote for your delivery please send us a enquiry via the quotes page.