Blog

As an MSP you’ll already have a range of IT offerings. However, as margins get squeezed and clients look to you for increased management of tech related services, the prospect of entering the telecoms worlds often looms.

Convergence between IT and telecoms has been in the air for some time but in the past 1-2 years its really happened and services are highly reliable and cost effective.

As the saying goes, “absence makes the heart grow fonder.” If oceans were to separate you from your loved ones, what would you do? Would you communicate as much as you used to? Would you still check in from time to time? Now, apply this sentiment to your business; what would happen if communication with […]

The art of organizing a meeting is much like chess. Each player has different possible moves, or availabilities; and it’s up to you to strategize which pieces to move where, or which events to schedule (or reschedule) when. The objective is to land on a square wherein all participants can attend, but achieving this goal […]

The ocean has a strange way of making you feel so small; so does a Twitter account with virtually no followers. It does become quite hard for your small- to medium-sized IT business to establish a strong online presence when you are surrounded by singers and supermodels with their own collection of trending hashtags.

After 20+ years of both running an IT business / MSP, and now working to help other UK MSP’s improve their businesses, I have seen different IT professionals use different solutions to protect their clients against DR situations – back in the day it was tapes (yes I am THAT old!), then removable drives and into the current trend for off-site or Cloud backup.

As an MSP you’ll have put into place and will continue to monitor security on your clients network, but unfortunately all of your efforts could be undone quickly by an employee – they remain one of your biggest security holes. There is no foolproof prevention method for human error, and this is why employee mistakes […]

When listing your MSP’s assets, your blog probably doesn’t make the cut. Many MSP and IT businesses tend to ignore blogging – which is a real mistake these days. By putting time and resources into your blog, your can transform it from just another webpage to one of the most valuable things to your company’s […]

You may think social media is designed for exciting brands like Google or MTV. And who could blame you, as these brands both have millions of followers. Because of this, you may think there’s no place for your (boring) MSP brand on social media, right? Think again.

After 20+ years of both running an IT business / MSP, and now working to help other UK MSP’s improve their businesses, I know the challenges surrounding a change in key services like AV software can bring. Therefore, after managing that process in my own MSP I wanted to show other IT professionals the value and benefits such a shift to Webroot can bring.

Every MSP will be tasked with at least one task that’s the same in every IT business – namely looking after and protecting one of your clients most valuable assets – DATA. But what of the fact that there are so many different types of data nowadays? It seems like every few months there’s a […]

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Can this MSP Wingman help your IT business to fly?

I've run my IT business for over 20 years and continue to find new ways to help it grow, improve and thrive. I can give you new techniques to improve your IT business and advice on keeping ahead of your competition