Description

If you are experiencing an error code on your hot tub and its not running properly you might need an experienced hot tub technician to come to your home and determine the issue. Failure to correct the error code will make most of your hot tub components stop working and could damage them permanently. This diagnostic charge covers us to come to your home, diagnose the error and also install the parts needed to correct the issues. Part costs are not included in this diagnostic fee and if you determine you want the repair completed you will be subject to part costs.

Error Codes

OHH or HH

Stands for “Overheat”- and the tub shuts down. One of the sensors detected temperatures of 118°F (47.8°C) at the location of the heater. DO NOT GET INTO THE WATER. Take off the hot tub cover to allow the water to cool down. You can reset by pushing any button once the heater cools down. Verify that the knife valve located on the heater’s return side is closed – once verified it’s closed, be sure all the knife valves are in the open or up position. Shut the power down to the hot tub and call us if the hot tub won’t reset.

OHS or OH

Stands for “Overheat”- and the tub shuts down. One of the sensors detected that the water in the hot tub is 110°F (43.3°C). DO NOT GET INTO THE WATER. Take off the Heat shield cover to allow the water to cool down. The hot tub should automatically reset for a temp of 107°F (41.7°C). Duplicate actions used for “OHH”. Shut the power down to the hot tub and call us if the hot tub won’t reset.

ICE or IC

Stands for “Ice”- The system has detected a potential condition for freeze. No action is needed. The blower and pumps activate automatically in spite of the status of the hot tub unit.

SY or STBY

Means the hot tub unit has entered Standby mode. Check that the Microfilter is in place and secure before depressing any buttons to remove the hot tub unit from Standby.

SnA or SA

Means the hot tub unit has been shut down. The sensor plugged into sensor “A” jack is malfunctioning. Contact your store if you continue to see this problem. Keep in mind this error may display itself temporarily in situations of overheating. It should disappear when the heater cools off.

Snb or Sb

Means the hot tub unit has been shut down. The sensor plugged into sensor “B” jack is malfunctioning. Contact your store for the hot tub unit to be serviced if the problem continues.

SnS or Sn

Means that the sensors are not in balance. May just be a temporary condition if it is alternating with temperature. If this error code displays as periodical blinking, then it means that the hot tub unit has been shut down. Contact your store for the hot tub unit to be serviced if the problem continues. Follow action plan required for the error code “SnA”.

HFL or HL

Means that a significant difference has been detected between the temperature sensors. This code could signify the unit has a flow problem. Check the level of the water in hot tub unit and refill levels if needed. Make sure the pump has been primed if you see that the water levels are adequate. If the problem continues, there are 4 solutions you can try: 1)For Dirty Microfilter: Go to GFCI or power disconnect and turn off the power. Take out the Microfilter and clean or replace it. 2) For Air lock in the system: Find thethumb screws of the air bleed and open them partially to let out the air in the piping. 3) When Hush Pump Has Debris: You can contact us to service this or clean out debris yourself. To clean yourself- shut all the knife valves and then remove the Hush Pump’s face plate in order to remove the debris. 4) Circulation Pump frozen or failed: If you suspect freezing has happened, put a space heater or trouble light in close proximity to the equipment in order to thaw out the external piping and pump. Contact us for service.

LF

Means low flow problems are persistent. This error code will display the fifth time that the “HFL” message occurs within 24 hours. With this error, the heater will shut down, but other functions of the hot tub will continue to function normally. Take same action steps needed for the “HFL” message. The heating capacity of the hot tub unit won’t automatically reset, but you can press any of the buttons to reset manually.

dr

Means that there may not be enough water flow detected in the heater after the third occurrence of dr. code display. Verify that all the knife valves are open. Next, check the hot tub’s water levels. If checks indicate the water level is adequate, ensure the pumps are been primed. You can press any of the buttons to reset manually

drY or dY

Means that there is confirmation of inadequate flow of water detected after 7 sec. of heater tests. Take same actions steps used for dr. Ensure that the circulation pump is running. If it is not running, then contact your store for service.

Pr

This happens when the hot tub unit is actuated for the first time; eventually it goes into priming mode. Priming Mode will go on for up to 4 min. and afterwards the hot tub unit will begin to heat & maintain the water temps in Standard Mode.

–F / –C

Means unknown temperature. The temperature will be displayed after pump runs for 2 min.

Std/ St STANDARD

Means hot tub unit is functioning in Standard Mode. No action is needed at this time. You can refer to the contents of the Heating modes page in order to modify this mode.

Ecn/ Ec ECONOMY

Means hot tub unit is functioning in Economy mode. No action is needed at this time. You can refer to the contents of the Heating modes page in order to modify this mode.

SLP/ SL SLEEP

Means hot tub unit is functioning in sleep heating mode. No action is needed at this time. You can refer to the contents of the Heating modes page in order to modify this mode.