Emotion Management in the Workplace

The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at undergraduate and postgraduate level.

Contents

List of Tables
Acknowledgements
Why Emotion, Why Now?
Bringing Emotion onto the Organisational Agenda: A Century of Organisational Analysis
The (Over)Managed Heart
A Sociological Understanding of Emotion
Introducing a Typology of Workplace Emotion
Prescriptive and Pecuniary Emotion Management
Presentational and Philanthropic Emotion Management
Mixed Feelings
References
Name Index
Subject Index
SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.