Use this block in a callflow/workflow to mark an active service as completed in the Universal Contact Server Database used for Context Services.

You can also use this block to pass additional state-related data to the database. For example, when completing a service state, such as "Callback pending," the disposition could be "unsuccessful - no answer."

Tip

If using Context Services 8.5, the database for service/state information is the Genesys Mobile Services database. If using Context Services 8.1, the database for service/state information is the Universal Contact Server database. For more information, see General Guidelines for Context Services Preferences.

.

The Complete Service block has the following properties. The behavior of some properties will vary depending on whether you are in offline or online mode.