Tag Archives: Callstream

PRESS RELEASE: Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact centre capacity, according to new research from call management experts, Callstream. Compared to commercial insurers, personal insurers respond better to slowdowns in inbound sales enquiries by instantly and proactively reassigning staff to making outbound calls. Continue reading Personal lines insurers outperform commercial lines in call centre performance→

PRESS RELEASE: Sky Insurance, the insurance provider for performance and modified car owners, today announced that it has appointed call management experts Callstream to improve the contact centre customer experience. Sky Insurance will rollout Callstream’s technology to its 40 agent contact centre in Potters Bar in order to automatically route calls to the most qualified and available agents and to improve customer service. Continue reading Sky Insurance chooses Callstream to support its customer service USPs→

PRESS RELEASE: Research from call management experts Callstream has shown that failing to comply with PCI-DSS regulations could be more costly than realised: 63% of consumers surveyed would avoid a broker whose call centres were clearly not PCI compliant in the way they took payment details; and 75% of consumers surveyed would go elsewhere if the insurer or broker had actually been fined for non-compliance. Continue reading Ignoring PCI-DSS rules could cost brokers 75% of new business→