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I was working with the team this week on the agenda for HP Engage 14, and came away from the discussion especially excited about the HP Qfiniti / HP Explore track (called Customer Interaction). The flow of the sessions is outstanding—with a combination of best practices in using the technology to solve real call center problems—to new capabilities to expand the value of the HP Qfiniti platform.

There’s a broad range of content represented—from new features in the latest release and customer testimonials on how it all works—to broader implications of the call center work for the rest of the business (can you sell customer insights to marketing, advertising, etc?). But I have to admit my favorite, most personally anticipated, session is “Prioritizing your requirements on the HP Qfiniti roadmap: Customer Advisory Panel”.

One of the great advantages of a solution provider / vendor getting customers together is to just stop and listen. To gather feedback in a meaningful way. And to gather feedback within the context of being a deep dive in the technology, is especially worthwhile.

I can’t wait until we arrive at September 23rd and sit down together to “get on the same page.” It’s going to be really insightful and rewarding.

I write this entry from the perspective that you’re already planning to come…You are right? Haven’t decided? Check out my previous post on what to expect at HP Engage and my post on our exciting lineup of customer speakers at the event. Be sure to check out the conference website for more details. And you know about the free HP Slate 7 that EVERY ATTENDEE will receive, right? Don’t miss it!

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Jeff, my sentiments (almost) exactly! The Customer Advisory Panel session at HP Engage 2014 is going to be a fantastic opportunity for our HP Qfiniti and HP Explore customers to share their own visions for where these products should be headed in terms of development. What I am sure will be an enlightening exchange of ideas and suggestions will have a significant impact on our product roadmaps.

But -- to explain my almost caveat above -- I have also been working with the team to finalize content for our Customer Interaction Track, and I will be moderating a conversion with Asurion, one of our HP Qfiniti and HP Explore customers, during the session titled Award winning WFO: How Asurion and HP are creating a competitive advantage. During a worksession yesterday with the two Asurion speakers, I learned more about the very innovative ways in which they are using HP Autonomy technology to truly transform not only their contact center operations but also their business. This is one case study, with several compelling and transferable use cases, that anyone who is managing a contact center will not want to miss.

To be sure, my sentiments are very close to absolutely exactly when Jeff says, "One of the great advantages of a solution provider / vendor getting customers together is to just stop and listen. To gather feedback in a meaningful way. And to gather feedback within the context of being a deep dive in the technology, is especially worthwhile. "

It's going to be an exciting event for the exchange of information, for the networking...and for the chance to kick back a bit and enjoy the festivities, too.

One last reminder: our Customer Interaction Track agenda has changed significantly in the past week. So if you checked it out a while back and hadn't made up your mind to attend, then look again at the current agenda because you'll find six very compelling reasons on the agenda to register now.

The seventh reason for attending is, of course, that free HP Slate 7 tablet that you'll receive for attending. :)

I walked away from HP Engage with this being my favorite session as well. Instead of me or one of my colleges standing at the front of the room and talking, this was an interactive discussion with our customers and partners. We received some great feedback and ideas making it a wildly successful session. Thanks to all who made that happen! We are working feverishly to live up to your standards.