Customer Centre user management

Customer Centre user management

What types of Customer Centre users are there?

Two types of Customer Centre users are possible :

Videotron-account holders: By default, they have access to all Customer Centre services. They can also create, modify, unlock, or delete secondary users in the household by using the User management tool (in the My account section). This option is only available to the account holder.

Secondary user: This is assigned to a person who is not a Videotron account holder. Access to Customer Centre services are defined by the Videotron account holder.

How do I create a secondary Customer Centre user?

Follow these steps :

Go to User management (in the My account section).

Select Create a new user.

Follow the steps that appear onscreen.

If you need help, contact Videotron customer service.

What actions can a Videotron-account holder perform for a secondary Customer Centre user?

A Videotron-account holder can perform the following operations for a secondary Customer Centre user :

Modify: The account holder can modify the properties (e.g. password) and access rights of a secondary user account.

Unlock: The account holder can unlock a secondary user's account.

Delete: The account holder can delete a secondary user's account.

Certain actions, such as modifying passwords or extending access rights, will automatically cause an email to be sent to the secondary user in question. All these functions can be found in User management (in the My account section). This option is only available to the account holder.

What are access rights to Customer Centre services?

As mentioned in the section What actions can a Videotron-account holder perform for secondary users?, secondary users cannot choose which services they wish to access. This is decided by the Videotron-account holder in the household. If, as a secondary user, you want to access more services, ask the Videotron-account holder in your household to extend your access rights. Note that Videotron customer service cannot bypass the account holder in assigning you access rights.

How can I manage a user's access rights at the Customer Centre?

Follow these steps :

Go to User management (in the My account section).

Search and select the user to be modified.

In Modify user profile, select the Customer Centre services you want the user to access.

If you need help, contact Videotron customer service.

What is the maximum number of users per household?

It is possible to have up to six users per household, including the Videotron account holder.

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