SunCom won't stop service !

Corbin, Kentucky

Mar 25, 2012
1 comment

Did not need the SunCom service anymore. I called to end service and pay $200 cancellation fee, OK.

Now Big Problem, I can't ever end my service because they have a different / wrong SS # on file for me. They can't be sure who their dealing with. They send the bills to my home every month and I send them a check, but they are not sure it's me ! I drove 500 miles to the store I got the phone from.

Had the phone, the bill, and my drivers license in my hand and the phone number on my truck in the parking lot and they said NO. I asked how to stop this madness and the agent said stop paying the bill. This was not a joke. I tried Customer service calls and e-mails for 4 months and said enough.

I stopped paying the bill and got calls everyday wanting me to pay. I said I will pay to end service. The first thing they ask is what's the last 4 of your SS#. I tell them and they say sorry wrong number.

But they will take a payment from me over the phone to bring the billing current. I had enough, the next call to me from SunCom I asked, what's the last 4 numbers in the SS you have on file ?

I SAID SORRY YOU HAVE THE WRONG NUMBER ! I CAN'T HELP YOU.

Review #307548 is a subjective opinion of
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Anonymous

AnonymousAug 18, 2015#1021020

They don't have your correct SSN, so there's no way they can ding your credit report.

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Suncom, Harassing, Illegal, Collection Practices

Since September of 2006 I have been recovering from heart disease, which completely broke me and put me in tremendous debt. I have since been 29 days late on my payment every month and I always get charged a $5.00 late fee that I always end up paying. Every month since then starting on the 15th of every month, I receive at least 3-5 calls per day threatening to turn my phone off. I also receive at least 11 threatening text messages at a time every day. Then they charge me for the text messages that they send me. So, every month they get the $5.00 late fee plus the charge for the harassing text messages, and they get to harass me for 14 days every month. Is there no justice in this country any more? Do I not have and constitutional or civil rights anymore. I have these calls, at work, at church, or anywhere, anytime. Are they so big that they are above our government? They break every Fair Credit Collections law there is. This is extreme harassment. They are using a utility owned by them to harass me and I'm sure many more people. I am on the $59.99 Unplan that has constantly cost me at least $70.00 per month. You can not speak to a supervisor, I have tried many times. They hide behind their collection people. I don't think they have any other employees. If you ask for customer service all you get is another person wanting to collect money. Their billing cycle ends the 24th of each month, but the collection calls start on the 15th. It is extremely stressful, especially for a person with heart disease. If I were to inherit 1 Million dollars, I would spend every cent of it on suing them. You are the Government; can you stop their illegal collection practices and harassment? They have time and time again charged me bogus charges and it takes hours on the phone to have them removed. Then they remove them. I know that they are doing this to every customer that lets them get by with it. Most people for $1.00 to $5.00, won’t spend the time on the phone after having to go through all of their telephone prompts for 20 minutes to even talk to a representative. I think that is the whole idea. If they overcharged 5 million customers $1.00 a month, then they are stealing $5 million dollars per month!

Very Sincerely,

Kevin D. Byrd

Review #121876 is a subjective opinion of ics54

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Anonymous

bigstickMay 23, 2008Port Glasgow, Scotland, United Kingdom#13584

Report them to your states Attorney Generals office. Keep a written history of everything that happens; date, time, whom you spoke to and what you spoke about.

The federal trade commission has an online complaint form- FILE A COMPLAINT- at www.ftc.gov. You can also send them in writting a 'stop communications' letter( U.S.C 1692c).

SunCom Screwed me over- Bad Customer Service

Jun 12, 2007
0 comments

Not resolved

Regarding SuncomCustomerService: I have had insurance on my phones with Suncom for 5 years. I have a 6 year old and am a single parent. I am responsible and do my best to cover my bases for I have no room for mishaps and unexpected costs. I know things happen with kids so have always had insurance, and a few times in 5 years I had to replace my phone with insurance due to the kid when he was 3 putting phone into dog bowl and other stuff.

Well....I dropped my phone in my cup of coffee (somehow??)this time. I called to get the insurance number to file a claim and SUNCOM said I no longer had insurance. I was like: WHAT!!!??

They said it was taken off my account in October. There were no notes on my account that I had asked for it, it just magically dissappeared.

I do remember going in the store that same month with a billing issue, and asking to add a service, a service called :ring back tones. I also asked to get a seperate bill for my personal cell and my business cell phone so I could keep track of business expenses easier. Something simple. Well, the service rep at the store must have not added insurance back on my account when she changed my account.

I went to the supervisor at SunCOm and they said at the store, reps sometimes forget to add that service back on.

I asked how I am held responsible for this, and this was their final answer... "You should have noticed you weren't being billed for it"

The insurance is $5.00 a month. I notice when am being overcharged, not undercharged! Cell phone bills fluctuate every month about $5.00 to $10.00 for text messaging and such.

The amazing thing is that about a year before that insurance was taken off my phone without me asking for it to be and I had it put back on again, but I caught it then before I had a problem. So this is the 2nd time. BAD CUSTOMER SERVICE. UNFAIR! IT WAS THEIR MISTAKE, and now I have no phone and no extra money to buy one. That is why i had insurance in the first place. They were rude to me on top of it. I have been a customer for 5 years. I would cancel, but cancellation fee is $200 You can be sure when my contact time comes up, I won't renew. I thought Suncom was supposed to "get it". Obviously they didn't and don't. Misty Childs

Review #78982 is a subjective opinion of mtngurl

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