Who addresses the submitted grievances?

All complaints related to payment are governed by GST portal, on the basis of the name of the CPIN and bank, registered by the taxpayer in the complaint form, the demand call will be sent to the concerned bank. Based on the bank’s response, electronic cash ledger will be updated with appropriate comments and the complaint will be closed.

If there is no response from the concerned bank or a wrong response has been received from the bank, the complaint ticket will be closed, which will be interpreted as an explanation of the error.
Comments will be sent to you on the registered email address and SMS of authorized signatory. In the case of taxpayers, who were already lodged in the login, the comment will be sent to the mobile phone number mentioned in the e-mail message and grivenace form.