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Payment via Credit Card (on Etsy) or Paypal.com is required at the time of purchase.

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

PRODUCT ISSUES
If you are unhappy with your purchase please let me know. I will do my best to fix the problem. I want you to be happy with your experience here!

RETURNS
I accept returns on all items as long as they meet two criteria:
•The item(s) must be in their original condition (packaging).
•The package must be postmarked no later than 30 days from date of shipping.

Please be aware that the cost of return shipping is the buyer's responsibility. Upon receipt of the returned item, the purchase price (including original shipping costs) will be refunded to you.

CUSTOM ORDERS
Custom Orders are never refunded or exchanged.

Shipping policies

LOCAL BUYERS
Local pickup available! If you live near Fortuna, CA, contact me for a coupon code and to arrange pickup.

SHIPPING
I only ship on Fridays, to help ensure the maximized sewing time in my studio. Your order will be shipped First Class USPS mail (unless you purchase a shipping upgrade at checkout). All orders are currently shipping within 1-2 weeks, please note that your item is usually made after you order it. *Please allow for this creative time, along with delivery time, when placing your orders* Custom/Large orders may take longer; you will receive communication as to the shipping time frame.

INTERNATIONAL BUYERS PLEASE READ:
All orders will be shipped via first class mail, which unfortunately does not have tracking. I cannot guarantee the ship time, as customs has had the tendency to hold up items. I have seen packages take up to 6-8 weeks to arrive. If you are purchasing near a holiday please allow time for delivery. If you are worried about delivery and tracking please purchase a shipping upgrade at checkout. All Custom fees (import fees) are the responsibility of the buyer.

Additional policies

ACCESSORIES NOT INCLUDED
I do not provide crayons to be included in your crayon/pencil rolls, because I want to offer the flexibility of what you'd like to put in your roll. There are many options of what you can put in your roll, so I want to leave that between you and your inner creative.

WHOLESALE
I am also available for wholesale orders.

QUESTIONS
If you have any questions please feel free to contact me on ETSY or at Katie@paperfromheaven.com

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.