Thanks but i've no Crystal training to do that and not really keen to spend more money on getting them written. I've been just creating 'Reporting Dashboards' for now like the one for 'Review of last month' below.

Its a shame as I was hoping to have this showing in the bottom right so IT Managers & Trainers could see it when they wanted to.

The reporting capabilities of Service Desk are pretty good if your a Crystal Reports expert; otherwise their pretty poor. I have taken the trip down the dark side to learn a bit of Crystal Reports. I can't think of a harder to use piece of software. There is zero intuitive navigation and useaility. There are a billion features but it seems like their all thrown in and burried 3 windows deep. The help forums are a maze of interrelated forums that never seem to have the answer in the version you want it in.

However, if you do figure out their madness and how to do things, there is a ton of power and flexability in the tool. If you can dream it, they can do it.

Like everyone else I do find it hard to produce meaningful management reports with just the basic capabilities in the standard query.

In your query you can limit the results to of the SQL view to 10 per page, that should give you your top 10.