Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly.
This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials.
In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments.
This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive.
By the end of this course, learners will be able to:
- write clear and concise emails/memos relative to their professional endeavors
- recognize five different types of emails/memos and their formats
- analyze email/memo context for audience and tone
- use basic grammar correctly in their email/memo writing
Materials required:
Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required.
Time required:
This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities.
The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review.

MA

Thank you for this great course. It has helped me a lot especially with the rubrics and the helpfu; comments of my peers.

MI

Oct 24, 2016

Filled StarFilled StarFilled StarFilled StarFilled Star

Course content is amazing. It covers all basic rules for professional emails. All videos are self explanatory.

From the lesson

Five Types of Emails/Memos

In this module you will learn about five different types of emails/memos and their formats. You will also practice evaluating bad emails/memos to get acquainted with the course rubric, and you will see examples of good emails/memos.

Taught By

Tamara Michele Powell

Director, College of Humanities and Social Sciences Office of Distance Education

Tiffani Kristine Reardon

Instructional Designer

Transcript

Incident Reports Incident reports are written by police officers,
security personnel, and anyone who was involved in an incident or accident. As you can see from the story of Police Constable/Police
Dog Peach, incident reports (here in the form of a witness statement) often are forms one fills out. Even so, it is important to secure the correct form
and make sure that you fill in the requested information. Usually there is a portion of the form where you are asked to tell what happened—
provide the narrative of the event. You will want to double check all information before you commit it to the incident report, which is a legal document.
You may have to look up the names and titles of persons also involved. You also want to make sure the date is correct, and any equipment
names or room numbers are correct. Do not write what you THINK happened. Write where you were and what happened to you or what you saw.
Explain what happened after the incident, as well. How did you handle it? What did you do? Also, be very clear and avoid any language that might not
be understood by people outside your field. Instead of saying you reached for the bandages but they were “86” (slang for “out of”), say there
were no bandages in the first aid kit. Be honest. Dishonest information can put your job in jeopardy or inhibit your ability to receive medical
treatment or compensation for an incident/accident.

Explore our Catalog

Join for free and get personalized recommendations, updates and offers.