Every domain can only be recorded to a single ClickTale account. It looks like in the past the same domain was already recorded to a different account and was, therefore, blocked for recording. I went ahead and unblocked it for you and successfully forced a recording, so it should be working fine now.

note1: entering debug mode, ClickTale script is installednote2: preparing to record (ver 13. for project id 17312note3: recording all visitors to this pagenote4: preparing for stage 2note5: starting to record

I would like to assist you; however, there is currently no ClickTale code on the http://edukame.com/ pages which prevents me from finding your account. In addition, I am not entirely certain what the problem is, since you stated that the debugger window indicates successful initiation of recording.

After "Test Installation"--ClickTale script (version 14.2) was found on page.--ClickTale script matches project ID 6185.--Your recording ratio is set to 100%.--There are 100 of recordings left in your quota.

After using ?ct=enable,debug

note1: entering debug mode, ClickTale script is installednote2: preparing to record (ver 14.2) for project id 6185 and partition www14note3: recording all visitors to this page (1)note3b: visitor id 1859468582.809150144error2: unable to record because either there are no credits for project, the domain is not checked in the account's "Manage Domains" section or communication is down

My site is on wordpress. I am recording at http://thesocks.com/socks-shop

Hello, I am seeing the same results that others are seeing.... not recording... despite the fact that the tests show me that all is installed correctly:

After "Test Installation"ClickTale script (version 14.2) was found on http://findable.me.ClickTale script matches project ID 6928.The domain findable.me is set to be tracked.Your recording ratio is set to 100%.There are 100 of recordings left in your quota.

I cannot find any results at all from using ?ct=enable,debug (where are they? I don't see anything in firebug or chrome dev tools).

I have plenty of recordings remaining but nothing has been recording for the past 2 weeks. Could someone please advise? I've already tried using ClickTale

I have the ClickTale code installed on this page: www.onecallnow.com/religious/pricing. I want to record page views for this page only. When I validate the code installation, it appears that it's installed correctly: I have the code at the top of the page firing through my Tag Manager, and I have the code at the bottom of the page placed directly on the page itself. My recording ratio is set to 100%, but it's been two days and no data has been recorded. Does anyone have a solution?

I have checked your ClickTale account and noticed that www.onecallnow.com was not checked to be recorded under "Manage Domains" in your account.I have checked it for you and now can confirm that its recorded now by ClickTale.

Since A/B Testing versions can't be uniquely distinguished by URL, we use ClickTale Events to tag the different versions in our reports. Events in ClickTale are like unique, custom filters (on top of our built-in filter set). This way you can tag Events such as 'Version A' and 'Version B' - and use that in ClickTale to select which Heatmap you would like to see (instead of using the URL of the page, which is the same for both versions).

ClickTale Events are not part of our Priceless plan at the moment. If you would like to give this feature a try, I would be happy to have one of our Product Consultant get in touch and assist in exploring the available options for a trial.

For my website http://www.kidgaze.com, ClickTale is not recording any other user except me.

I have tried everything given in the forums with no luck.

Test installation is given everything ok. I have see ?ct=enable,debug, that also is fine. Recording ratio is set to 1. I'm using only one, correct domain from links. Have implemented Joomla integration module as instructed in Wiki. Tacking quota is unused and I have not modified the code.

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