Overall I have been treated ok, I have been a bit disappointed this last time when I had a rotor go out on my brakes. I had asked them about a squeak... on my brakes for a couple of years. Then after my warranty had run out the rotor started coming apart and I had a $500 repair. They did fix it for me. I don't know why they couldn't see it sooner.

I recently had the best car buying experience I've ever had. It was all thanks to the folks at Kim Hansen Chevrolet. When we went to look at a truck we... had seen online, we were pleasantly surprised when we showed up to the lot and the doors were unlocked giving us some time to look the truck over without needing to talk to a salesman first. We then were able to negotiate a deal that was fantastic. Dane, the salesman we interfaced with, was awesome. He made sure the truck was ready to go (including fixes as part of the deal). Larry in the finance department was also great. This was the first time I wasn't hassled for 30min about gap insurance. No pressure at all. The icing on the cake was showing up to pick up the truck with a full tank of gas. This has been something I've asked for in the past when buying cars but never had success. They did it without asking. All in all a great buying experience. They are a little bit off the beaten path but well worth the drive. Will definitely be buying here again and will recommend to others! Thanks!

5.0 out of 5

Customer Service

5.0 out of 5

Quality of Repair

5.0 out of 5

Overall Facilities

5.0 out of 5

Buying Process

Does
recommend this dealer

Shopped for a
used car

Did
make a purchase

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Dealer Response

Thank you Drew for taking the time to leave a review. I'm glad we were able to exceed your expectations. We truly appreciate your business and are gra...teful you took the time to drive all the way to Burley. We hope to see you again someday. Enjoy your new vehicle!

Recently purchased a new 2017 Chevrolet Silverado from Kim Hansen Chevrolet in Burley Idaho. I worked with Dane Broderick while picking out my new truck.... Dane was great to work with and made the purchase experience very pleasant. I would recommend that if you are looking to purchase a new or used Chevrolet product that you head in to Kim Hansen Chevrolet and ask for Dane.

5.0 out of 5

Customer Service

Not Applicable

Quality of Repair

5.0 out of 5

Overall Facilities

5.0 out of 5

Buying Process

Does
recommend this dealer

Shopped for a
used car

Did
make a purchase

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0 found this review helpful. Did you?

Dealer Response

Thanks Roger for review. Enjoy that beautiful truck! We look forward to your next visit! Take care!

First off you need more people working the desk in your service department. When I was there Jeff is never there to help, Tory is the only one actually... doing any work.
If Jeff is even in the office he is on his cell phone and I have to wait for Torey. In the last few years everything has just gone downhill.

3.0 out of 5

Customer Service

3.0 out of 5

Quality of Repair

2.0 out of 5

Overall Facilities

1.0 out of 5

Buying Process

Does not
recommend this dealer

Came in for
service or repair

Did
make a purchase

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0 found this review helpful. Did you?

Dealer Response

Hi Brally.
Thank you for taking time to share your experience. Sorry we were short handed on the day you were in for service. If you have other conc...erns, please reach out to Adam Hansen our general manager as we would love to hear from you. 678-2221. Unfortunately, we couldn't find any records of you visiting our shop in the last month or we would have reached out to you. We look forward to earning your business again and we hope to have our 2nd service advisor position filled soon. Thanks again and have a Merry Christmas!

Thanks Jason for your recent review...and thanks for making the drive from Ogden, UT to purchase your vehicle. If we can help out in the future, be s...ure to give us a chance. Enjoy your new vehicle!!