Returns Info / FAQ

Delivery

Your parcel should be with you within 5 working days of your order being placed (excluding the day the order is placed). Please check your emails as this is how you will be contacted if there is a problem with your order. You can choose a faster delivery

Your parcel will be delivered at anytime from 8am-6pm. Unfortunately, we cannot give any specific delivery times. It is, however, possible to specify a morning or afternoon delivery when placing your order. Please see the postage page for more information

Return

We can accept goods back for exchange or refund only if the goods are of re-saleable quality and all labels and relevant paperwork are present. We are only able to do this if we receive the returned item within 28 days of the delivery of your order, (tents and tent additions must not have been unpacked), and is in the same condition as when it was sent.Return your parcel to Outdoor Action, 26 King Street, Blackburn, BB2 2DH

· All Clothing returns can only be returned if the labels are still attached or enclosed with the item.( if we sent anything without these it will be noted on your delivery note)

Returning an item is simple. All you need to do is to print off and complete a Returns Form, or enclose a note inside the return stating your order number, name and what you require us to do i.e refund or exchange. (exchange will incur a postage cost which will be charged at the original postage cost on your order, if this was free postage then this also will be charged at £3)

Post your item to Outdoor Action Ltd, 26 King Street , Blackburn, BB2 2DH.We strongly suggest that you return all items via registered post with the correct insurance. We cannot be held responsible for returned items lost in the post.Some larger items are better sent with a courier rather than royal mail and could save you money in returning your goods to us

First of all can we apologise for the inconvenience caused, we will try and resolve the issue as quickly as possible for you. So we have a copy on our records please can you contact us via email only with your order number, and a brief description of what the problem is.info@outdooraction.co.uk

Please do not return anything to us until we have contacted you with the relevant information on our returns procedure.

If you have received a Faulty item, or your item has a suspect manufacturing fault.Faulty Items

If you purchased goods in storePlease bring your goods back to us in store, Please make sure you bring a copy of your recipt or some form of proof of purcahse such as a bank statement. All items must be clean and dry otherwise we may not be able to process your return.

If you purchased goods onlineSo we have a copy on our records please can you contact us via email only with your order number, and a brief description of what the problem is. It would also be useful if you have any pictures to attach these. Please email all information to returns@outdooraction.co.uk

Please do not return anything to us until we have contacted you with the relevant information on our returns procedure.

In relation to all returns both in store and onlineWith any faulty product that is suspect to having a manufacture fault we may be required to have the item returned to us or the manufacturer for inspection or testing on our behalf, please be aware this process can take up to 28 days.

If the item is deemed to be faulty then we will of course offer either a Repair / Replacement if availible, or an alternative up to the same value, or a refund. Please note that items owned for longer that 30 days its is the descretion of the retailer on which option to go for.

If the item is deemed not be faulty then you will be notified. Please note that there may be postage costs for the return of the product back to yourself, and if we have incurred any costs involved.

Please note if you return any products back to us without our knowledge we will not be liable for any postage costs you incur.

We will do our upmost to solve any issue as quick as possible but some returns can take extra time to get hold of the correct parts or when items are sent to be assesed. We will keep you up to date with the progress of your return.

Freepost Labels : If you have received a product sent by us that is wrong, damaged or you believe you should receive a freepost label then please contact us first via email and we will discuss and if needed send you a label. Once we receive the goods back the returns team will check the item over and either provide a replacement or refund. If we check the return and can find no faults then you will be liable to pay the freepost label cost that we get charged from Royal Mail ( a copy of the payment can be sent to prove the costs we have paid).

We strongly suggest you place all orders over the internet, it is highly secure and much easier than us taking it over the phone. Also it means your details are stored in a much more secure manner. It is not always possible for us to take orders over the phone.