SA’s Dimension Data launches first pro-active, multi-vendor IT Support Service

Dimension Data has unveiled an enhanced, proactive version of its Uptime Maintenance and Support Services that will help its more than 6,000 global clients maximise the availability of their IT estate at optimum price.

This announcement makes Dimension Data the first system integrator to offer such a range of proactive support services across multiple vendor technologies on a global scale.

Rob Lopez, Dimension Data’s Group Managing Director for Services said, said: “Our clients are looking for three outcomes from their IT support contracts. These include cost reduction, service levels gains and access to better information.

“Simply put, they’re demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we’re delivering on what our clients want.”

According to the systems integrator, its clients can expect to benefit from features including ‘Uptime monitoring’, which gives Dimension Data engineers instantaneous access to clients’ service-affecting incidents, ‘Asset tracking capabilities’, ensuring clients maintain an accurate installed asset database, and a ‘mobile service centre application’, which lets clients keep tabs on incidents from their smartphone or tablet.

Lopez added: “Uptime already offered a number of compelling benefits for clients, like our ability to offer in-country technology expertise across multiple vendor technologies; a wide range of service levels with guaranteed delivery timeframes and 24×7 access to service centres in every region we operate in.

“The new release of Uptime includes a series of proactive new tools and automation, underpinned by a new IT service management platform and even broader multi-technology/multi-vendor capabilities. These investments mean that our clients get the cost reduction and operational efficiencies they’re asking for.”