Statement Summary Amount Shows Twice and Doubles the Balance

When viewing a statement for a student, users may see that the "Summary as of XX/XX/XXXX" line is duplicated. This amount is also duplicated in regards to the balance due on the statement, but not on the account.

Article
Number:103020

Products:

Student_Billing

Within Student Billing, open the record for the student

Navigate to the Statements tab

Verify that the payer is not set to receive the statement twice.

If the payer is listed twice, remove one instance, and then save and close the record before running statements again.