When I used ServerBeach they offered no phone support I`m not sure if they do now or not but this was not acceptable for me. I`ve had to call ThePlanet on Christmas of 2004 to get a reboot taken care of ASAP, I`ve called TP from my houseboat on the middle of the lake to check-up on my servers. I also have used ThePlanet's Control Panel from the Caribean on a cruise ship. All of these things were NOT possible with ServerBeach.

They replied to e-mails within 5 hours most of the time for me but needing things checked out NOW 5 hours was to slow.

When you rely on your servers to keep your money making sites online 5 hours, 3 hours, eevn 1 hour is to long to wait.

I`ve had no problems with ThePlanet custom service, and when I did call on Christmas in 2004 they had to swap out some ram for me and I was up and running again in less than an hour.