GICs in India: Demonstrating leadership in the digital era

GICs in India: Demonstrating leadership in the digital era

Overview

GICs in India are a key segment in India’s IT-BPM sector with a share of one-fifth of IT-BPM exports (FY2016). India continues to be the leading location to set up GICs - ~21 per cent of GICs set up globally in 2015 are in India. GICs account for over one-fourth of India’s export employees.

This report traces the growth of the GIC industry in India – from delivering cost arbitrage to business value and further, maturing into CoEs for parent organisation.