Trimble Augmented Reality for Field Service Support – Now FREE

AR Video technology that offers remote assistance and real time technical support between the office and field service technicians.

An augmented reality collaboration tool for field service technicians that improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial annotations in real-time.

We have temporarily lifted any session and licensing restrictions and are excited to now offer Trimble Remote Expert free with unlimited sessions for a limited period of time to help support our industry in the current economic situation. Remote Expert is available for iOS devices and simple to learn and use;

Trimble Augmented Reality for Field Service Support – Now Free

AR video technology for remote assistance and real-time technical support between the office and remote field service technicians.

An augmented reality collaboration tool for field service technicians which improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial annotations in real-time.

Trimble Remote Expert AR Tool

With Trimble PULSE® Remote Expert, service organizations can rapidly transfer remote assistance troubleshooting guidance and expertise from support experts to remote field service technicians out in the field. It is a simple and powerful augmented service companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The augmented reality support tool ultimately helps improve first-time fix rates, remote field service technician productivity and the overall customer service experience.

Augmented Reality Technology Fosters Workforce Collaboration

Use for augmented customer service, real time technical support, AR remote assistance, support and more. Easy to learn and use, Trimble PULSE Remote Expert is offered as a free augmented reality field service mobile app with the following functionality:

Connect via video and audio

Draw augmented reality annotations

Capture media (video and screenshots)

Save media to the device’s internal storage

iPad and iOS remote assistance

Trimble Remote Expert Augmented Service Support Benefits

Improve operational efficiency and customer service by leveraging video connectivity and augmented reality for your field service technicians.

Reduce service costs by minimizing travel time and overhead associated with additional expert help

Increase productivity and first-time fix rates by using augmented reality to provide real-time, visual guidance for problem solving to field service technicians on-site

Real-time technical support and remote assistance troubleshooting

Improve knowledge retention by storing and reusing previously recorded media for service and support

Deliver proof of service by leveraging recorded media

Improve collaboration between the workforce by offering a simple AR video connectivity tool

Download and use free with unlimited sessions through June 30, 2020 at minimum

Trimble PULSE Remote Expert mobile AR app is an example of a mixed reality solution. If you are interested in finding out more information about Trimble’s other mixed reality solutions, visit the Trimble Mixed Reality website.

Trimble PULSE Remote Expert mobile AR app is an example of a mixed reality solution. If you are interested in finding out more information about Trimble’s other mixed reality solutions, visit the Trimble Mixed Reality website.