Mental health consumer organisations

Mental health consumer organisations

New South Wales

BEING is the independent, state-wide peak organisation for people with a lived experience of mental illness (consumers), and works with consumers to achieve and support systemic change. BEING acts as a bridge between mental health consumers and the government.

Queensland

South Australia

The Health Consumers Care Alliance of SA engages users of health services and health services themselves to achieve high-quality care. The organisation seeks to promote and strengthen the wellbeing and rights of health consumers.

An independent, not for profit organisation that listens to the voices and experiences of everyday people to help shape policy decisions and service delivery in the health system. It works on projects and campaigns identified as significant priorities for all Australians.

Western Australia

A consumer-led organisation dedicated to achieving social changes that reflect the needs and priorities of people with mental health issues.

Carer support organisations

Carer support organisations

If you are looking after someone with mental health issues you'll understand the value of mutual support and advocacy on behalf of carers and their needs - afterall, you know that you can look after your loved one better when you have support.

Mind conducts research on and promotes awareness of carer needs, and we pursue family-inclusive practice. We also acknowledge the work of organisations dedicated to promoting the needs of mental health carers and often partner with these organisations. They include:

Western Australia

Asking a question or making a complaint about a mental health or disability service

Asking a question or making a complaint about a mental health or disability service

If you have a concern about the care you are receiving from a mental health or disability service provider, or the way your private information is being handled, you should first make your complaint to the provider.

At Mind, as with other accredited service providers, we have a thorough process for investigating complaints. We take your concerns seriously and commit to trying to resolve all complaints. If your issue is still not resolved satisfactorily, you can go on to make a complaint at one of the following:

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