We'll talk with you, in person or via e-mail, the characteristics of your project,
the schedule, the methods of payment and those of delivery.

We'll send you an estimate: if you agree with it, for expensive projects we'll ask for
a part of the payment in advance before we start to work.
From there on, the order will be like one from the catalogue.

Accepted payment methods

Paypal: valid worldwide, you need to have a Paypal account (it's free)
and a credit card, unless you've money on your Paypal account. It charges a minimal fee.

Wire transfer: especially valid for Italy and the countries of the euro area
(elsewhere the change of currency makes it's very expensive for small amounts of money), you
need to have a bank account and the cost of the transfer depends on your bank.

Shipping to Europe and Mediterranean area

Item q.ty

Shipping method

Shipping time

Shipping cost

1 - 4

Registered packet

8-12 days

9,00 €

5 - 10

11,00 €

11 - 30

13,00 €

30+, <1kg

17,50 €

<2kg

25,00 €

1+

Fast international shipping

J+ 2-4 days

from 40,00 €(depending on weight)

Shipping to Americas, Asia, Africa

Item q.ty

Shipping method

Shipping time

Shipping cost

1 - 4

Registered packet

10-23 days

10,00 €

5 - 10

12,00 €

11 - 30

17,00 €

30+, <1kg

24,00 €

<2kg

35,00 €

1+

Fast international shipping

J+ 2-5 days(except from custom issues)

from 50,00 €(depending on weight)

Shipping to Oceania

Item q.ty

Shipping method

Shipping time

Shipping cost

1 - 4

Registered packet

10-23 days

12,00 €

5 - 10

16,00 €

11 - 30

21,00 €

30+, <1kg

32,00 €

<2kg

44,00 €

1+

Fast international shipping

J+ 3-5 days(except from custom issues)

from 60,00 €(depending on weight)

Shipping to Italy

Item q.ty

Shipping method

Shipping time

Shipping cost

1 - 4

Registered packet

3 - 5 days

7,00 €

5 - 30

9,00 €

31+

'Paccocelere3'

J+3

12,00 €

1 - 50

'Postacelere1'

J+1

13,00 €

50+

'Paccocelere1'

J+1

18,00 €

J = day of shipping.
"Days" are meant as working days.
The time of delivery depends on the postal service and may slightly vary.

Schedule

The time that's needed to prepare an order depends on its quantity
and on the period of the year.

It's a good idea to place orders in good advance!

Warning!

Do not send a payment before you get the confirmation of the total amount!

Neraluna won't answer for any hitch, delay, or other issue about payments that
were made before getting to an agreement with the client about the order.

Payments

If you're unsure about the payment methods, just ask us for more info.
When you'll have decided, we'll send the needed data via email.