Little Silver resident Joanne Jubert doesn't use much water, so she was shocked when New Jersey American Water told her she owed nearly $1,300 because of a faulty meter.

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So it was a bit of a shock when New Jersey American Water sent her a notice saying it had made an error and not charged her for $1,292.27 worth of water. The error went back to April 30, 2007, the bill said. Pay up.

"When I make mistakes, I am usually the one who has to rectify it, not the other way around," Jubert said. ...