Award recognizes excellence in implementing strategies that proactively create value for customers and improve the return on the investment

SUNNYVALE, Calif., November 14, 2012 — ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple platforms, including business phone systems, applications, and mobile UC solutions, announced that, based on the findings of its best-practices research, Frost & Sullivan has presented the 2012 North American Customer Value Enhancement Award in the Hosted IP Telephony and UC Services market to ShoreTel’s Cloud Division with its ShoreTel Sky family of products.

“In 2011, ShoreTel ranked among the top 5 providers in terms of hosted IP telephony and UC services revenue. In this fragmented and competitive market, a provider’s ability to achieve such high rankings demonstrates its acute focus on customer value as well as its strong execution of a sound business strategy,” said Elka Popova, program director at Frost & Sullivan. “With its compelling product offering, flexible infrastructure, tight focus on customer service and support, and continued innovation, ShoreTel is poised to continue its ranking among the top hosted communications services providers in North America.”

“We are thrilled that Frost & Sullivan has recognized our commitment to providing voice and UC services that are as flexible and intuitive as consumer cloud services, but that also provide business-grade features, reliability and support,” said Dan Hoffman, president of ShoreTel’s Cloud Division. “As the report highlights, our customers want to focus on their core operations and outsource their communications management. Therefore, we focus on providing a professional and hassle-free on-boarding process and flexible, timely access to support resources so that our clients can leverage our advanced cloud-based phone system and communications solutions to improve business performance.”

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This Award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

For more information, [modal-link type="t2-asset" url="http://bit.ly/TaJFBq"]download the complete text[/modal-link] of the award.