Customer Service

In the site you can buy XPD products, which are distinguished for their quality and performance recognized by the best riders from around the world.

All prices are in US$ and include VAT when appliable and do not include the costs of custom duties or transport;
The fidelity of the colors of the products listed depends on the type of browser and operating system monitors the terminal from which you are visiting the site;

The purchase contract that you can improve in this site means between Spidi Sport Srl and the final consumer ("Business to Consumer") in respect of D. Lgs. September 6, 2005 No 206 of the Consumer Code (distance sales to consumers) and the Leg. April 9, 2003 No 70 (commerce).
We show that, for the final consumer should understand all those people who purchase products for their personal use, namely, that not acting in their scope of business activities, art or profession.
With the transmission order, you agree to the general conditions of sale and having viewed all clauses expressed during the purchase process, after receiving confirmation of payment.

PAYMENTS

You can pay for products and related transport costs through Credit Cards/ Paypal.

SHIPPING & DELIVERIES

Products available for purchase are shipped from XPD Boots Store within one business day following your purchase. To ensure fast delivery, XPD Boots Store based on the best selected express couriers depending on the destination region and type of product. . We deliver to every country in the world: delivery cost is displayed in your Shopping Cart and could vary from a minimum of zero to a maximum of 10 US$, depending from the model and the country of destination.
Shipping cost does not include import duties.

RETURNS

You have the right to terminate the contract of sale by returning the purchased goods within 15 days of purchase to obtain reimbursement of the purchase value.Returns can be delivered to our warehouses located in Italy and in California-USA. You can ask assistance at any time through our "contact" page; we usually answer within 24 hours.
The withdrawal must be communicated in writing stating:
-the intention to withdraw;
-order details.
You can provide all the requested information through a return form which you must fill with all required information. After the communication, you must return the product within 10 working days from the date of disclosure. This right ceases when the product returned is not complete and that is where:
-the product shows signs of use or wear;
-accessories such as barcode, instruction booklet, Instruction Manual, security seals have been disconnected or worn;
-original packaging has been tampered.
Return fees are charged to the customer. Spidi Sport S.r.l. reimburse the cost of the goods within 14 working days from shipment of the returned item. Refund will be made via Credit Card transfer.
In the event of lack of conformity of the product, we recognize the rights of consumers according to current law.

PRIVACY

The personal data collected and relating to our site will be automatically registered in order to guarantee, under law, the security and integrity of personal data contained herein.
As required by law 196/2003, in case you need more information, you can turn to Spidi Sport Srl, Via Pompele 1 - 36040 - SAREGO (VI) - Italy; some navigation data such as IP address of the visitor or content of the visit may be collected during your navigation for the sole purpose of obtaining anonymous statistical information on the quality of use of the instrument. Such information could be used in case of hypothetical computer crimes or violation of regulations in force at the time of shipping. Other personal data you provide by filling in and sending volunteers to pre-printed forms, will be processed in order to provide the latest news on this site;
complete the purchase process;
Evaluate the degree of customer satisfaction. The conferment of your data for these purposes is optional and without consequences in case of refusal of consent by you, but essential for supplying you the information;
Personal information may be disclosed to any third party providers Spidi Sport Srl, exclusively in order to perform tasks related to and necessary for the purposes specified in section 3.
In the event that you would oppose sending by Spidi Sport Srl for advertising or promotional material, or if you want to assert your rights in any other field of processing of personal data as per law 196/2003, you can at any time by sending an e-mail request at customerservice@spidi.com.

COPYRIGHT

Any trademark, logo, distinctive sign, banner or other information or data or information on this site are property of Spidi Sport Srl and is protected by copyright. Any unauthorized use of these elements, such as the use of graphic or photographic material contained within this website is punishable by law if not previously requested and approved in writing by Spidi Sport Srl. More info at Spidi.com