Feedback

What is this?

GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.

Photos

Most helpful reviews & comments

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Comment on "Area Of Satisfaction"

Liberty Township, OH on
Mar 01, 2018

I was impressed with the fact that the gentleman took sequential pictures of what the problem was, what the resolution was, and what it looked like when it was done. I am not a roofer and was not going up there to look at the job. It was amazingly well done and you could see the quality of the work....

Comment on "Area Of Satisfaction"

Comment

Mason, OH on
Jan 12, 2018

They got me through a very difficult situation and explained what they were doing. They gave me great confidence that they would clean up the water without mold. They greatly relieved my stress from a very stressful situation.

In this report, Dry Patrol has published a summary
of the customer feedback they've received since they joined GuildQuality in September 2016. In that time, 135 out of 325 customers (42%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2018.

Dry Patrol surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Dry Patrol customer, and if Dry Patrol completed work for you
after September of 2016 but you haven't yet received a survey,
please let us know.

Flag this review

Please give us a little more information:

The review contains misspellings or improper grammar.

The review contains objectionable language.

Something else:

Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.