Job Snapshot

Job Description

The Service Technician is responsible for vehicle maintenance and proper lubrication of a car's suspension system and other moving parts. This position is classified as non-exempt from applicable wage and hour laws. Following is a list of certain minimum required duties, responsibilities and qualifications associated with the position, subject to applicable law. This list is not all inclusive and may be amended or supplemented as business needs dictate.

Job Duties and Responsibilities:

Receives repair orders from dispatcher and take to stall area

Reports accurate MPI's on every vehicle that you work on, for advisors to explain to customers

Diagnoses cause of malfunction and perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Communicates with Parts Department to obtain needed parts

Saves and tags parts if the job is under warranty or if requested by the customer

Examines the vehicle to determine if additional safety or service work is required and them notifies service advisors

Responsible for documenting all work performed

Road-tests vehicles when required or refer to the test technician, keeping in mind that the customer vehicle will not be used for personal errands

Ensures cleanliness of all customers vehicles

Keeps shop area neat, clean, and be able to account for all dealership-owned tools

Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes.

Complies with factory and state requirements for technical certifications

Attends factory-sponsored training classes as required

Reports any and all accidents to a manager or supervisor

Follows company safety procedures and policies

Job Requirements

Job Qualifications:

Subject to applicable law, individuals employed in this position must demonstrate the following qualifications and competencies. This list is not all --inclusive and maybe amended or supplemented as business needs dictate.

Individuals employed in this position must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods)

Individuals employed in this position must have excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups

Individuals employed in this position must be able to enter and exit vehicles to demonstrate features and options

Individuals employed in this position must have a valid Driver's license in good standing

Individuals employed in this position must demonstrate sufficient computer literacy

Individuals employed in this position must perform light housekeeping duties

Individual employed in this position must possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards