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UAL Sets End of Paper Tickets,
But E-Tickets Offer Problems

By

Kortney StringerStaff Reporter of The Wall Street Journal

Updated July 30, 2002 12:01 a.m. ET

The paper airline ticket is dying, but that means a ticket to trouble for some passengers.

Monday, UAL Corp.'s United Airlines said it will eliminate paper tickets by the end of next year. The carrier won't issue paper tickets within the U.S. by next July, and will sell only electronic tickets world-wide for all eligible itineraries by January 2004.