SALT LAKE CITY, July 16, 2013 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading business process outsourcer (BPO) selected inContact to integrate a growing network of agents providing customer support services for the telecommunications industry, including mobile device manufacturers, wireless operators and retailers across six continents.

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.