As a landlord, protecting your property from the elements – fire, storm, lightning and flood damage – is important. You may also need protection from theft or malicious damage by tenants, loss of rent, or legal expenses associated with a claim for loss of rent

Save on your premium if you qualify for one or more of these discounts; combining your building and contents on one policy, not making any claims (no claim discount), and having an Advantage Package home loan

Some of your policy choices may also help reduce your premium; the higher the voluntary claim excess chosen, the lower your premium, a lower level of cover e.g. the premium for Essential Care is less than Quality Care, and installing security features (contents premium)

Call us on 1300 656 345 Select option 1 for home and contents, then option 2 for new claims

2

If you are eligible to claim, we will complete and lodge your claim over the phone

3

We may send you a letter confirming what we require from you, your case number and if required a claim form

4

Send us your supporting documents and if you were sent a claim form, the completed claim form

How long does it take to settle a claim?

When we have all necessary information and have completed all investigation that was required to assess your claim, we will decide to accept or reject you claim and notify you of our decision within 10 business days.

Insurance claim help

If you need to send in documents relating to your claim, our details are below.

Landlord Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable). BankSA – a Division of Westpac Banking Corporation ABN 33 007 457 141 (the Bank) distributes the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement, to see if this insurance is right for you.