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Leaders’ ability to listen determines their success or failure and the fate of their organization. Communications specialist Emilio Galli Zugaro and behavioral expert Clementina Galli Zugaro help leaders learn a management style built on solid communication skills. Leaders can respond more effectively, even amid turmoil, by applying this approach within their organizations and in communication with their stakeholders. They can increase their ability to meet their company’s needs, support their employees and boost their competitiveness by learning to communicate and to listen. This includes accepting and learning from failure and knowing how to best utilize your employees. getAbstract recommends this detailed manual to all senior executives.

In this summary, you will learn

What “listening leadership” really means,

How to get your message across and

How to use communication to make your business more successful.

About the Authors

Emilio Galli Zugaro is chairman of Methodos SpA in Milan and teaches communication at several European universities. Clementina Galli Zugaro, his daughter, specializes in psychology and organizational psychology.

Summary

“The Trust Meltdown”

Since the 1990s, people have become wary of a range of institutions – especially in the corporate sector. Some call this trend the trust meltdown. In this atmosphere, social media supply individual consumers with enormous power. One person online can demolish a reputation that took an organization many years to build. When people lose faith in a company, they stop being customers and tell their friends to stop as well.

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Employees are the backbone on any organization and they are in touch with stakeholders ...Good leaders must give his staff a chance and listen to their issues ....motivate them ...and look forward to consider what they are saying .....sometimes they repeat what costumers verbally says.