ABOUT

We absolutely love it when companies have happy customers, so we make sure you have all the tools you need to make that happen. Feature-packed but super affordable, Supportbench is the next-generation technology for keeping customers happy – all while keeping it human.

Simply put, we know support

We live it, breathe it, and love it.

Our founder ran large customer service teams, designed case management systems from scratch, and had his fair share of both good and bad support experiences.

He saw first hand how customer service could make or break a business.

A gap in the market

We saw a gap in the market. In one corner are simple solutions that are easy to use, but not flexible or feature-rich.

In the other corner are robust solutions built for large enterprises that can do it all but are too rigid to add a human touch and is not intuitive.

And neither are affordable or able to scale for growing small to medium businesses.

There was a clear need for a flexible customer service software with enterprise-level features that is affordable and easy to use.

Supportbench was born

And so in 2012, Supportbench was born. We built our software to be easily customizable, giving companies the freedom to tailor their support system to the way they want to work. We enable support reps to get to the heart of the problem quickly – all while keeping it human.

We can’t wait to grow Supportbench even bigger and better – join us for the ride!

STELLAR SUPPORT

With Supportbench, you always get the help you need to create awesome experiences for your customers.

MULTICHANNEL SUPPORT

Whichever channel you want to reach us on - email, phone, or social media - we’re ready to help.

ROLL OUT ASSISTANCE

Rest assured that we’ll be with you every step of the way - during onboarding and beyond.

CHECK-INS

We offer weekly or monthly check-ins to make sure everything continues going smoothly.

SPEEDY SUPPORT

You get help fast because we know there’s no time to waste when a customer is waiting on the other line.

LET’S CHAT!

We’re always happy to answer any questions or talk about how Supportbench can help you provide excellent customer support.