I know how frustrating it is to not be able to access your account online and we'd like to further assist you.

I understand you mentioned having "tried all suggestions", however we would need you to be a little more specific.

Does this happen with the MyRogers app or via a web page?

Was it previously functional or it has never worked? Do you get an error message?

Addressing the issue you've described further requires access to your account. If you think the problem you're experiencing is linked to your online profile we'll ask you to contact us by private message.

I have this exact problem. I have used my Rogers online account for years, but now I cannot access anything. I reset my password a few weeks ago and was able to access my account briefly, but it is now back to not working.