Chain rating

Con artists. Get your money by cashing in on group on voucher then no appointment. Don't bother calling or leaving a voicemail. They won't answer or return your call. My friend owns a business in Newbridge and said they have a terrible reputation. Just wish I'd asked her first.

Don't go there! Much the same as previous reviews. I paid for 6 IPL treatments up front, received 2 then was left to turn up for an appointment which the therapist couldn't be bothered to turn up for but didn't have the decency to tell me! I have emailed, left messages, called numerous times for the phone to be ignored. I have exhausted efforts to contact them and get another booking and feel so conned! I want my money back and would appreciate you letting me know if anyone has had any success getting rebooked or refunded. It's a lot of money to lose.

I bought a full body massage through groupon for Christmas and I couldn't book in until May as every time I called they either didn't answer or were fully booked. They texted me on the day of my booking to cancel it and said they'll call the next day to re arrange. They never called and I have called over 10 times since, leaving voicemails about getting a refund. I've now spoken to someone and they said the only thing I can do is email the manager. I have and guess what? No reply. She said lots of people have complained and the manager didn't realise how busy it would get after she put the groupon deal up. So cross and now trying to get a refund from groupon. Stay well clear!

Comments

Appalling. Completely unprofessional. I purchased IPL treatments, I have only had 1 (in April), my next appointment was cancelled due the machine being serviced, I was told by a little note on the door (no phone call to let me know). My next appointment was cancelled as the girl was on holiday, I only found out by calling the day before (otherwise once again I would have turned up to find out the treatment wouldn't be happening - although I made sure they have my number). Then today my appointment was at 10 a.m. I left a message yesterday and left 2 messages today to confirm it would be going ahead, heard nothing so I turned up to find the shop closed and two other girls who had also turned up for treatments, both of whom had not heard otherwise, to all be left waiting outside a closed shop. Absolutely disgusted. DO NOT GIVE THEM ANY OF YOUR MONEY

I am so disappointed in this salon and their so called business!! I would advise never to go there.

I brought online vouchers back in December 2013 to which i had treatments booked around Feburary time. To which they to cancel 1 hour before our treatments. We then rearranged for April, to which they cancelled again. They allowed me to get a refund on my vouchers and offered complimentary massage at the end of May 2014. (6 months after original purchase)

So today, 2 days before the treatment, i just had a bad feeling based on their tack record running this so called business so called up to find out the owner Nicola Marshall have swanned off to the US without even a phone call which is common decency to cancel or rebooking my treatment!

I would not recommend anyone to deal with this business as she doesn't honour bookings and takes all your money to pay for her holidays!so many better places, this girl should not be allowed to operate a business - so unprofessional!