Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.

Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy

Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.

Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action

Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer

Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient's medical record and financial file

Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments

Price, key, and detail patient charges. Burst charts for distribution to physician's billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts

Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents

Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action

Acknowledge, file, and send MOX messages via Meditech

Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests

Escort patient to his/her destination or refers patient to an available escort

Activate all pre-registered patients that have reported for services

Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment

May require prolonged sitting or standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. May be required to push/pull up to 100 lbs on a regular basis and 250 lbs occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.