Tenant: What happens if the tenant doesn't show up on the agreed move-in date?

In this case, you should contact our Customer Care team as soon as possible. We will get in touch with your tenant and give them a move-in deadline, which is usually 1 to 2 weeks.

If the tenant shows up:We will transfer you the first month's rent, minus the Uniplaces commission fee. As usual, every rent after that will be directly paid to you by your tenant through your preferred payment method.

If the tenant doesn’t show up:We will transfer you the first month's rent and we will adjust the Uniplaces commission fee for one month only. We will also update your calendar availability on our platform.

When should I inform Uniplaces that my tenant didn’t show up?

You have 24 hours to inform us that your tenant didn’t show up on the move-in date; that is, before we transfer you the first month's rent. It's very important to respect this 24 hour-period; otherwise we will not be able to adjust your commission.

Even if you managed to get in touch with your tenant, it is very important to inform us that they didn’t show up on the agreed move-in date to protect you in case they never show up.