Transform Your Contact Center

The role of the contact center is changing from a cost center to a strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value.

Transform your contact center into a strategic business asset with the the Cisco Customer Journey Platform—an omnichannel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.

Flexible Cloud Solutions for Any Contact Center

Customer Journey Platform can meet all your needs for omnichannel customer communications and fit naturally into your existing environment. With its open architecture, it can integrate with your CRM and other contact center systems, add predictive analytics to optimize your operations or bring global control and visibility to your distributed sites from the cloud.

Omnichannel Contact Center

Voice, email and chat channels in a unified cloud contact center environment that improve agent productivity and the customer experience

Analytics-Driven Contact Center

Predictive analytics that dynamically matches customers and agents using the agent, customer and interaction history data to optimize resolutions

Cloud Contact Center Features for Businesses Large and Small

Whether you’re a new business creating your first contact center, a medium size business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, The Cisco Customer Journey Platform has a solution that will fit your needs.

The Customer Journey Platform is a truly unified cloud contact center solution, offering omnichannel customer interactions over voice, email and chat and integrated collaboration between your agents and the back office through voice and chat. Integrated workforce optimization, outbound campaigns and predictive analytics give you everything you need for a high-performing contact center in the cloud.

Got an old system in place already? No worries, Customer Journey Platform can gracefully migrate you to the cloud and all of its benefits, without expensive and risky "rip and replace” approach.

Experience the Benefits

The Customer Journey Platform improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.

How long does it take to see performance improvements?

Want to Learn More? Get Started Now.

Cisco helps sales and service contact centers of any size optimize their performance beyond cost reduction and efficiency to increasing positive business outcomes, and enables a graceful migration from premises to the cloud.