Thanks for your support to Ahsay’s product and our forum. We cannot trace your customer record as your identity here is @gmail.com. The topic you rise should be a technical issue. As our maintenance customer, you will have the privilege to enjoy our support service. The proper way to address your issue is to open a support ticket at the link below. Our support team will help you there with service level tracking. We always want to improve our service quality to be more responsive & traceable.