Tag: service

For my flight from Sydney to Bangkok, I redeemed my ticket via Qantas Frequent Flyer points. I haven’t flown with Qantas for some time so wasn’t expect much as I have heard they haven’t really improved their service for many years.

It was a full flight so it took a while to get everyone on board especially having the take the airport bus to the plane which was parked elsewhere. The economy seat configuration of the plane was 2x4x2 and I booked my seat on the side. There was surprisingly nice leg room considering I am quite tall so that was nice to know I don’t need to cram so much for 9 hours on the way there.

The video on demand was great! Had many shows and movies and I ended up watching a few things.

Having said all the good stuff for this flight, now we go onto the stuff I was disappointed with. The food was terrible. For a full paid service, the food and quality we were given were not up to standard. Below was our meal. The main meal which I chose pork belly with rice they gave us a cheesecake, a small piece of bread and drink plus a bottle of water. I was still hungry after the meal. Luckily the taste of the pork belly made up for it. In between we did get offered a piece of fruit and an ice block. Just before we landed, our light meal was a tart. Didn’t taste good at all. The food quality and quantity really have let down the whole flight experience.

Service was average though there was one male staff had really nice manners and was very tentative. The rest of the staff was either impatient or wasn’t really interested which was a shame. As mentioned above, I only chose to fly Qantas as I redeemed points for this flight but if I had to pay full fare, I may have to re-consider unless I had a really good deal flying to my next destination.