Institutional RepositoryThe Digital Knowledge digital repository system captures, stores, indexes, preserves, and distributes digital research material.http://digitalknowledge.cput.ac.za2019-05-25T13:02:06Z2019-05-25T13:02:06Z5011Understanding the use of emotional intelligence during the project leadership process : a case of project managersBikitsha, LuviweNgomane, NonjabuloMamafha, Khodanihttp://hdl.handle.net/11189/18382018-06-07T06:45:18Z2014-09-01T00:00:00ZTitle: Understanding the use of emotional intelligence during the project leadership process : a case of project managers
Authors: Bikitsha, Luviwe; Ngomane, Nonjabulo; Mamafha, Khodani
Abstract: The nature of construction projects present challenges as a result of dynamic changes and
complexity of their technical and social aspect. Project managers are assigned with full
responsibility to mitigate these problems by facilitating effective leadership. Such a leadership
process involves formulation of close and healthy relationships, good communication and
purposeful coordination and cooperation among others. However, construction projects have
been reported with poor performance which somewhat emerge from disputse, inadequate
cooperation and communication, ill-relationships and delays among others. Consequently, there
is a concern about the use Emotional Intelligence by project managers when these challenges
emerge. Evidence regarding the effective use of emmotional inteligence and its benefits have
been empirically documented. However, there is a lack of empirical research of this phenominom
within the construction industry in the South African context. This study reports two cases of project
managers on how they utilised their emotional intelligence when leading in construction projects
2014-09-01T00:00:00Z