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@Ja Dusty @LouiseSteyn@peps85@Rt27@Kingcoal@bnowak1287@thule916 I've reverted back the software version on your watch to 1.7.60 version. Please connect your watch to the computer and perform a factory reset, the software will be offered in Sports Connect. The battery life of the watch will be impacted if you use the phone notifications feature. (Before pairing the watch, make sure to remove it from the Bluetooth devices under your smartphone)

@swim_bike_run_2849 The team is working on a fix for Bluetooth issue with the watch but we don't have any timeline for this!

@BouvierX@fayta9 Can you please try the troubleshooting steps in the link here to remove the watch from Bluetooth setting of your smartphone and try again? We only have issues with Huawei P8 or P8 Lite smartphones, let us know!

@SusannaofSweden With the version 1.7.60, the battery life of the watch is still impacted if you use the phone notifications feature. If you want I can put you on 1.3.255 version but you'll loose the latest features. Let us know!

@paragun148 I've put you on the old version 1.3.255. Please connect your watch to the computer and perform a factory reset, the software will be offered in Sports Connect.

@JayZed Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

Cheers, lampard

@lampard I called customer service and they corrected my issue. Thanks

My TomTom spark 3 would not connect to my phone to use the message function. I disconnected my device because I thought that I could reconnect and hopefully solve the problem, this did not work. Now my new problem is that my phone will spend a lot of time trying to reconnect with my watch achieving nothing,

I’m having the same issue with my runner2 watch. Since the update to 1.7.60 it refuses to pair with my iPhone running Tom Tom Sports 10.0.0. I’ve tried a factory reset on the watch and redownliading the phone app, and forgetting and re-pairing the watch. Sometimes it gets as far as the pairing screen on the watch that shows the code for Bluetooth pairing but only for a fraction of a second before flicking back to the previous display. Very frustrating!

@lampard I have a Runner 2 Music+Cardio and the battery drains out very quickly when update soft.
My current software version is 1.7.62. Could you roll me back to a version that actually works regarding battery Life? Best to 1.3.255 version. Please.

I have a Spark 3 that I paired to my phone via bluetooth fine about a week ago, but connected it to the computer for the first time a couple of days ago and updated to 1.7.62 version. Now it doesn't pair via bluetooth. The watch briefly displays a Bluetooth pairing code then goes back to the menu screen and the phone just says 'connecting' then oops.

It's new watch I got for Christmas, so I think it just needs to go back to 1.7.60

@dibiemme@BoabyG Can you please try the troubleshooting steps in the link here to remove the watch from Bluetooth setting of your smartphone and try again? (Android/iOS) We only have issues with Huawei P8 or P8 Lite smartphones, let us know!

@Robinm I've reverted back the software version on your watch to 1.3.255 version just to see if it resolves the issue with iOS device and the watch. Please connect your watch to the computer and perform a factory reset, the software will be offered in Sports Connect.Otherwise, you need to get in touch with our customer support to investigate this further. You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

@wowow@kryzys123 I've reverted back the software version on your watch to 1.3.255 version. Please connect your watch to the computer and perform a factory reset, the software will be offered in Sports Connect.

@Aladeen As I mentioned here earlier, you need to make a factory reset on your watch using the Sports Connect software to downgrade the version to 1.7.60. If you're able to do so then please get in touch with our Customer support and they'll be able to help you in this.

@Ja Dusty @LouiseSteyn@peps85@Rt27@Kingcoal@bnowak1287@thule916 I've reverted back the software version on your watch to 1.7.60 version. Please connect your watch to the computer and perform a factory reset, the software will be offered in Sports Connect. The battery life of the watch will be impacted if you use the phone notifications feature. (Before pairing the watch, make sure to remove it from the Bluetooth devices under your smartphone)

@swim_bike_run_2849 The team is working on a fix for Bluetooth issue with the watch but we don't have any timeline for this!

@BouvierX@fayta9 Can you please try the troubleshooting steps in the link here to remove the watch from Bluetooth setting of your smartphone and try again? We only have issues with Huawei P8 or P8 Lite smartphones, let us know!

@SusannaofSweden With the version 1.7.60, the battery life of the watch is still impacted if you use the phone notifications feature. If you want I can put you on 1.3.255 version but you'll loose the latest features. Let us know!

@paragun148 I've put you on the old version 1.3.255. Please connect your watch to the computer and perform a factory reset, the software will be offered in Sports Connect.

@JayZed Can you please PM me the email address to which you've linked your watch and I'll have a look at it?