Director of Information Technology at The Broad

The Broad is a dynamic new contemporary art museum in downtown Los Angeles that welcomes 700,000 visitors a year with an innovative digital program. We are looking for a new leader to make this role their own. Please share with all interested web/digital/tech types!

Job Description

ABOUT THE POSITION

The Director of Information Technology is an experienced, collaborative, and hands-on technology leader who provides strategic vision and tactical support in maintaining and evolving the integrated IT program at The Broad. Reporting to the Deputy Director, the Director of IT is responsible for supporting and maintaining our integrated back-end business systems as well as our visitor-facing technology and the museum’s web presence. The ideal candidate will be able to juggle many competing priorities, executing complex technical projects, often involving multiple internal stakeholders, and maintaining our existing infrastructure with equal skill and aplomb. The Director of IT is a trusted and customer-service focused internal consultant for staff at all levels. This position advises the Deputy Director and Director on technology initiatives and suggests technical solutions to complicated problems that enhance our efficiency and maintain The Broad’s position as a leader in the field.

RESPONSIBILITIES

Develop strong, supportive relationships with staff at all levels

Oversee all technology operations, including systems and network administration and enterprise application administration

Manage implementation of a rolling stable of sustainable, innovative IT and digital projects, including schedules, budgets, resources, and internal change management

Maintain and evolve existing IT infrastructure at a very high standard

Maintain and continue to build on the museum’s integrated digital ecosystem

Serve as primary administrator of The Broad’s 360-degree CRM system (Salesforce), ensuring accuracy, data integrity, and implementing changes and enhancements as needed

Analyze data, run reports, and serve as primary data authority relating to the museum’s operations and KPIs

Manage IT budget

Maintain backup and Disaster recovery plans for all technological infrastructure, including systems and data, monitor, and ensure a high level of IT security and data integrity

Support technology needs of all departments, ensure efficiency and productivity of staff at all levels and find creative ways for technology to enhance our internal workflows

Train staff at all levels to best utilize the systems and tools available to them

Optimize technology across the organization and streamline workflows across the organization

Manage the museum’s A/V systems and provide A/V support for special events and programs

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