Sorry to hear about your login problem. I've had a few of these come up since we started, and so far there hasn't been one that I haven't been able to resolve quickly with a phone call. In the meantime, I've sent you an email with a detailed list of possible problems and solutions. You can reply to that email, call us toll free at 800-357-5358, or respond here on the message board.

If you didn't get the email for some reason (spam blocked, etc), I can try re-sending, or I can post it here on the message board.