Yes i thought as much, but didnt want to lead anyone into an answer. Bit disappointing then that the Heatmiser wiring diagrams show it the other way round (as well as a few other mistakes).
Anyway I'm having a bad Sunday trying to commission Heatmiser's Netmonitor using an Apple Mac.
Does anyone know how to do this.
I'm fed up now.

Yes i thought as much, but didnt want to lead anyone into an answer. Bit disappointing then that the Heatmiser wiring diagrams show it the other way round (as well as a few other mistakes).

Anyway I'm having a bad Sunday trying to commission Heatmiser's Netmonitor using an Apple Mac.

Does anyone know how to do this.

I'm fed up now.

Have you programmed each room stat with its own ID? The remote feature using port forwarding can be a challenge. If using BT internet and hub very easy, if using SKY I gave up trying since they don't seem to support it. It's shame Heatmiser charge so much for the unit!

Originally posted by: colinhaggettHave you programmed each room stat with its own ID? The remote feature using port forwarding can be a challenge. If using BT internet and hub very easy, if using SKY I gave up trying since they don't seem to support it. It's shame Heatmiser charge so much for the unit!

Yeah they're all ID'd, all okay on the touchpad too. Only got the netmonitor on the proviso that it can be used with iphone app.
It's a virginmedia router and it had bloody better work.

I called Heatmiser today but they couldn't help with Netmonitor setup with Apple Mac.
No probs i'll have to take my laptop down to align with Netmonitor and then call Virginmedia to do something with their router.

Guys what are you doing regards CCTV? How does the Netmonitor play a role? there is cctv at this address - £££ :-)

Guys what are you doing regards CCTV? How does the Netmonitor play a role? there is cctv at this address

A lot of CCTV systems have facilities to be viewed over the internet - either a feature of the recorder or directly using IP cameras. If the netmonitor needs to be addressed from outside the house then you've got the same basic problem of supporting "incoming" internet connections.

It usually boils down to three problems:

1. The ADSL modem/router/firewall blocks incoming connections by default (for good security reasons) - so needs to be told to allow certain traffic through.
2. The IP addresses of devices within the home will be private to that local network (as there aren't enough global IP v4 addresses to do everything), so equipment inside the network isn't directly visible to the outside world. They way around this is to tell the router to forward certain request (on a certain port) to a particular piece of equipment on the local network (possibly on a different port).
3. The IP address if the router (it's address on the internet) usually isn't static (unless they've paid extra for a static IP) - but will change as their ISP juggles things. This means that someone on the internet can't easily aim requests at that house. The answer to that is usually dynamic DNS - a third party (with a static IP address) periodically gets told what your IP address is and will pass that on to anyone who's interested (usually using the traditional internet name to number (DNS) system).

You wouldn't, two separate systems. As Andy says though, the same basic principle applies to allow connection from the outside world (internet).

I had a scan through the netmonitor install guide and it fails to explain this.

The domestic router provides a LAN (local area network) and assigns IP addresses, usually 192.168.1.###. These are private addresses. To access and be accessed from the the internet you need to know the IP address assigned on the WAN (wide area network). As this is basically the world wide web it is assigned by others and changes regularly. So first thing is to find a consistent way of accessing the router from WAN, this is done by service providers such as http://dyn.com/. As the domestic LAN probably has multiple devices (couple of laptops, printer, sky TV etc), the router needs to be told which device you are accessing, this is done by giving your device a static IP and forwarding the relevant ports (this bit is covered by the netmonitor guide).

I pulled my hair out for a week setting it up but through it gained a resonable understanding...good luck, and if you get stuck let us know.

Yes it is a network issue.
First and foremost I am using windows 8 so the instructions aren't an exact match. Furthermore, I suspect there are some type errors with IP addresses.
I managed to get it working on 2 iphones and an android phone, but it has to be said the connectivity (wifi) was pretty appalling, and I note there are plenty of complaints on the web about this.
I will give heatmiser a call this week.
And il contact you after that. Thanks.
(its hard wasting a Saturday)