Billing FAQs: Lazada / Redmart

Billing FAQs: Lazada / Redmart

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Billing FAQs: Lazada / Redmart

Lazada/Redmart billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through an active Lazada/Redmart promotion.

How can I pay for Netflix on my Lazada/Redmart bill?

To sign up for Lazada/Redmart billing with Netflix, you must first qualify for an active Lazada promotional offer. After redeeming your offer, you will be automatically enrolled in Lazada/Redmart billing. Billing eligibility
is determined by Lazada/Redmart.

How do I check to see if I am billed on my Lazada/Redmart account?

To check if you are billed through Lazada/Redmart, visit the Membership and Billing section of your Netflix Account page. If
you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Lazada/Redmart to see if Netflix is a part of your service package.

How do I change my method of payment?

If you no longer wish to have Netflix charged to your Lazada/Redmart bill and want to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Lazada/Redmart bill, please contact Lazada/Redmart directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m seeing a Netflix charge on my Lazada/Redmart bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Lazada/Redmart. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Lazada/Redmart
for support. If you’d like to cancel your Lazada/Redmart-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m billed by Lazada/Redmart and I’m having trouble signing in to Netflix.