Cons: The attractive cost of $8 dollars a day for a car rental is misleading and Kayak should let you know that. A) There are mandatory insurance costs in Mexico. B) Renting from Budget or a trusted name brand from the US is not the same as renting as if you were in the US. They are basically independent companies that are somehow allowed to use these name brands. I tried calling Budget customer service to let them know I felt that I was getting scammed and they said they do not have access to any of the billing information. Overall the representative said "I'm sorry, there is NOTHING I can do to help." I wound up paying $321.00 for renting an economy car for 5 days. I would have paid less than half of that in the US.

4.0 OK

17 Oct 2016

Terrible

Pros: There is no disclosure when you do reservation that you will be asked for a deposit between $800-1200 USD. The cost of insurance is 4 times higher than daily rental. Even when they use the electronic transaction, they ask to sign anot empty voucher as well as a blank paper that needs your signature, and states that you are responsible for 100% of the car even when you get the insurance. Budget should look closely and have a universal/international policy for rentals

2.0 Mediocre

18 Oct 2016

Don't rent a car from Budget in Cancun. Absolute

Pros:
Absolutely Nothing

Cons: We received a great rate,, and purchased full insurance coverage from another insurance company. The manager of the agency wanted a $8500 U S dollar deposit! Three other U S citizens were told the same thing while there, in the twenty minutes I was there. We loft it all because he wouldn't rent to anyone without a eight to ten thousand dollar cash deposit.

2.0 Mediocre

15 Nov 2016

Dishonest business practices.

Pros: People were courteous and polite.

Cons: (i) Before the tell you the price you must first get in their van and leave the airport. Impossible to compare rates with other companies.
(ii) I expected to pay for Mexican auto insurance, but the required insurance unexpectedly increased the price from $40/week to over $450/week.
(iii) There were over 15 individual items that left the required insurance void. Most were up to ridiculous because they were overly vague and heavily favored Budget.
(iv) Most of the insurance and rental contracts were unreadable because they had been photocopied so many times.

4.4 OK

16 Nov 2016

Terrible car return process

Pros: Timelines of car availiabty

Cons: the inspection of the car upon return is ridiculous. it took nearly 5 minutes for the guy to review every nook and cranny in the car; there is no room for error and you better cross your fingers no rocks hit your car on the freeway. upon taking my things out of the car, I accidentally spilled some water. to my dismay, they actually noticed it and say they need to take off the car sheet to blow dry it and "clean it"! they were going to charge me $20. not much i know, but for a simple water spill, that's ridiculous! don't rent from them during your stay in cancun.

8.8 Excellent

6 Dec 2016

Pros: Great Car overall

Cons: The fact that certain insurance is required for the state, if it is the law to include it the company should do something to advice customers beforehand

8.4 Excellent

9 Dec 2016

The rental went well.

Pros: The car, a VW, was just fine

Cons: The insurance process is confusing basically since it so different than the US

6.4 Good

11 Dec 2016

Way more expensive than you think

Pros: The car was clean, and large enough to fit four adults with luggage.

Cons: While the car was rather affordable, the insurance was rather expensive. We arrived to find that the insurance through our credit card was valid IF we payed a deposit on the full price of the car (over $11k USD). This left is the option of their minimum liability that still came with a $1k USD deposit, a middle policy with a $500 USD deposit, or a full coverage policy with a $120 USD deposit. This would have been extremely useful to know ahead of time so we could have budgeted accordingly.
Also, take very extensive and detailed photos and videos of your car before you drive it from the lot.

2.0 Mediocre

19 Dec 2016

Avoid at all costs - seriously!

Pros: NOTHING

Cons: I have nothing positive to say about this experience, it was a total nightmare and a complete scam. They could not produce a contract for us in English and expected us to be okay with signing documents and having a $1600 "hold" put on my credit card. Customer service reps were extremely rude and even laughed at us. Apparently our frustration and desperation were funny to them. After being moved into another line with a different rep, I walked out and rented a car at another company next door.

2.0 Mediocre

26 Dec 2016

Designed to take advantage of travelers

Cons: Hate doing this but this location is designed specifically to rip off tourist. Steer very clear and find a car rental company that is more transparent from the get-go. If you go here with a "reservation" you will find yourself:
Tired from a long day of travel and possibly too weak to fight them. You will be on their turf without a reservation somewhere else and in fear that you will not be able to get a car somewhere else. And you may not want to put your family through the additional time needed to find an alternative. The latter is what happened to me. I was taking my wife to Akumal, it was late and while I can personally fight someone on principal, I looked over at my very tired wife and did not want to have her put through it all.
Buyer beware. This place is specifically designed to take advantage of you.

Cons: I chosed a small car and I selected all the insurances and you said the price was 65 dolars.
When I arrived in the office they said I had not got any insurance, and with the minimum mandatory insurance, the final price was 240 dolars.

2.0 Mediocre

8 Nov 2017

Pros: Nothing!

Cons: Nobody was there when I arrived.... so I’ve decided to rent a car from the other company

2.0 Mediocre

1 Sep 2016

Cancun airport ALAMO beware

Cons: Alamo forced me to buy insurance for over 300 percent the cost of the rental. Otherwise they wanted to charge 3500 dollars to my credit card. This is BS

4.0 OK

1 Sep 2016

Cons: They charge too much for liability insurance

10.0 Excellent

29 Oct 2016

Really excellent

Pros: Excellent Service and very efficient.

Cons: Nothing

10.0 Excellent

6 Nov 2016

Excellent service

Pros: Everything was really Great.

Cons: None

4.0 OK

10 Nov 2016

No Transarency on Pricing

Pros: Car was in good condition

Cons: The extra driver and mandatory insurance fees in Mexico were exorbitant and not made clear when the reservation was booked.

5.6 OK

13 Nov 2016

Typical Mexico bait-and-switch

Cons: I have no idea why they advertise these ridiculously low rates for car rentals in Mexico. Five dollars a week!! Wow!! It's a scam. When you get there, you find out you have to add on the mandatory Mexican liability insurance. They will NOT let you waive it. For me this was an extra $25 a day. I knew this was going to happen, so I wasn't mad at them, but I want others to be aware of this. The car also had lots of scratches on it but they noted that before I took it so they didn't try to gouge me for them. Plus I don't care, it's only a vacation rental, I wasn't trying to impress chicks or clients or anything.

4.0 OK

17 Nov 2016

Insurance was 10x the price of the car.

Cons: When I reserved the car on Kayak, I was told the car was $30. I didn't see an option for purchasing insurance so I figured I would buy it onsite.
When I got there, I was told insurance was $50 a day! You can imagine my surprise and disappointment when I realized that renting a car would cost me $350 and not $30.
I felt deceived and taken advantage of. Terrible transparency.
Will not be using either service again.

4.4 OK

22 Dec 2016

Ridiculous extra cost of insurance !

Cons: I booked a car with Alamo for my stay in Cancun, and I got a very good quote online. Upon arrival, when I went to Alamo at the Airport to get the car, they told me that I have to pay additional 443 USD mandatory insurance for my regular size rental card for 6 days! I am not sure it's Alamo or the staff that was trying to shave our pockets! I declined and went to another car rental and got the same insurance coverage on the same car for only 52 USD!

Cons: Time for waiting to be attended at the pickup/returns area.
The price structure for the insurance where you have to leave 2000 on deposit on the car

2.0 Mediocre

13 Jul 2016

Don't waste your time

Pros: Nothing

Cons: Says open 24 hours. Isn't.
Said would deliver car in the morning to our hotel. Didn't.
Refused to help out at all with anything.
Book with anyone else, these guys are terrible.

10.0 Excellent

17 Jul 2016

Good a good deal

Pros: I was able to negotiate the price. As is typical in Mexico, the insurance cost is way more than the car rental, but you never want to rent without insurance in Mexico.

Cons: Long waits at the counter to get the car and to return it. They should get up to speed on automation.

7.2 Good

31 Jul 2016

Pros: Did not give us a hard time about insurance which we have had to deal with in the past when using Thrifty and other companies.

Cons: When traveling to Mexico ALL the rental companies allow the dollars to be converted to peso's which would be fine except the the companies use an over inflated rate of exchange which we end up paying more than what we were quoted.

2.0 Mediocre

25 Aug 2016

Manager tried to shake me down for $40

Pros: Nothing

Cons: The manager at the Thrifty rental office at the Cancun Airport was a con artist. They tried to shake me down for $40 to buff out a scratch on the bottom of front spoiler that was not even noticeable that I did not do.
I will never rent from Thrifty again,
Rob

10.0 Excellent

23 Sep 2016

Pros: Clean Car, Simple Check in

Cons: Not too much personnel, I wait 35 minutes

10.0 Excellent

3 Oct 2016

Cancun 2016

Pros: Great servive, car at a great price.

Cons: Pushing to sell us the insurance.

2.0 Mediocre

24 Oct 2016

Rip off. $500. For 6 days or go to a Vida presenta

Pros: Only the car

Cons: Rip off.!! Insurance is $87. Per day. Plus car rental of $35.00 perday. Never again Thrifty.!! Mexico and Thrifty allow high rates or tell you to go to a time share presentation to get a discount. Cancun airport car rental will rip you off.

Pros: Process was fairly fast and easy and it is located right at the airport.

Cons: The insurance package was ridiculous. They charged $59USD a day with a $300USD deposit for insurance. If you didnt choose that one they wanted to put a $3000USD deposit.

7.6 Good

17 Oct 2016

Good Service and economical upgrade added

Pros: Staff was friendly and offered a very inexpensive albeit off-season upgrade.

Cons: Vehicle was clean and good shape but was missing the radio antennae and the lug nut lock die. Even though I asked for both, they didn't have them. I would have had a problem if I had a flat and no music on the radio when 20 minutes outside of Cancun.
Be careful with your credit card when filling up at the Pemex at the Cancun airport. The gas attendant swapped my credit card and later made unauthorized charges. Keep your credit car in sight at all times at gas stations in Mexico.

5.6 OK

10 Nov 2016

Cons: Payed 3 x more then the posted price on Kayak

2.0 Mediocre

20 Nov 2016

Terrible!

Pros: The car worked

Cons: 1. Arrived airport at our scehuled time. Waiting 90 minutes for the shuttle. Called local office several times, no answer, had local Mexicans call for me on their phone as well in case I was mis dialing . No answer. Finally paid driver of a different car rental company to drop us off at Dollar. It was only a few blocks. Office was open, no explaination for not answering phone.
2. We were only customers, 4-5 employees on site and it took 45 minutes to get car.
3. They pressured us, successfully, the pay unnecessary insurance fees which over twice the cost of the rental
Awful experience

6.4 Good

21 Nov 2016

Cons: Took over 1 hr to get the car (being the only costumers there). Didn't like that they require blank signed receipts of your cc charge.

6.4 Good

1 Dec 2016

When renting in MEXICO - beware you have to pay fo

Cons: Apparently your state farm nor your credit card covers Mexico rentals. So when you think your paying 279/week for a car, you have to add on like almost $40.00/day. Its insane!

2.0 Mediocre

16 Dec 2016

they were no where to be found when we landed. So

Cons: They were no where to be found when we landed so we ended up renting a car from Budget.

2.0 Mediocre

26 Dec 2016

Do not get car from them

Pros: Nothing. Total scam.

Cons: They will tell you that the rate does not include the minimum insurance which is $70/day which is only the liability insurance which does not cover anything. Also they need a $2500 deposit for the car. Ended up going to hertz and getting the rental from them for an all inclusive no fuss or scam car rental.

6.0 Good

27 Dec 2016

Cheap rental but with strings attached

Pros: Brand new car for rental
very low rental rates

Cons: High insurance rates even on minimum insurance required
Did not specify insurance requirements at the time of booking
Very long wait time for both check-in and check-out.

3.6 Mediocre

31 Dec 2016

Very disappointing! Be prepared for surprise. And

Pros: The car was OK and Clean, and they had a lot of cars available.

Cons: Be prepared to be surprised with hidden fees. I was in line for 1.5 hours, I had 2 sets of rentals 2 different days. And believe me, I saw about 20 customers, you wouldn't see a single customer that was happy, some walked out cursing, some like me were disappointed but didn't find any other option. So many hidden fee,s but main thing was mandatory insurance (apparently US liability is not covered there and you have to get it, which is about 36 USD per day after taxes). In my first case I ended up paying 40 USD instead of promised 5 USD, and in 2nd case 1300 USD instead of the promised 740 USD.
I hear this is every car rental in Cancun. So I don't want to bash Dollar with this; but my main problem was they didn't even care. The worst customer service. They declined connecting you to a manager or customer service. Very unfriendly and not cooperative at all. A very sad, angry environment with all upset customers.
Don't be surprised if you prepaid some insurance, they still push a lot of other insurance that you should get.
I didn't try this, but I think you better be off getting an Uber and get into the city and deal with a most friendly rental. Still possibly same price (because again the claim is this is law) but at least you pay less fees and deal with nicer people.

Cons: They didn't have our "confirmed" car for our "reservation" They tried to push a luxury car and inflated the insurance quote to a level I have not seen in Mexico before.
We ended up walking to another rental company and walk-in price was better than our reserved price including a GPS.
NEVER AGAIN FROM EUROPECAR

2.0 Mediocre

2 Jan 2017

Did not have a car despite reservation

Pros: Arrived at airport. Turned out reservation was in downtown Cancun and Europcar wanted me to go there to get the car.
But first I called downtown to make sure. They said they did not show reservation and it didn't matter anyway because they had no cars.
Worst service. Will never rent from them

2.0 Mediocre

4 Jan 2017

Lies and beurocracy

Cons: Asked if possible to return rental early for a refund when renting, told no problem. After the return was directed to collect from a third party intermediary who denied refund, and stopped answering emails. Won't rent through kayak again.

2.0 Mediocre

6 Jan 2017

jacob cohen

Cons: my flight was late and it was closed .The location was off the airport
I couldn't get a car at the airport from the same company.
I used cabs because your service sucks

2.0 Mediocre

6 Jan 2017

charge way more when you get there

Pros: initial estimate

Cons: way more expensive

2.0 Mediocre

7 Jan 2017

Incredible and illegal insurance scam

Cons: Edgar Cordero tried to force us to add a $93 USD insurance per day to our rental.
He claimed that it is impossible to get the car without the insurance.
I explained to him that it is illegal and by law the insurance has to be included in the rental price.
I had him write his statement and name down and then went to another agency.
Be aware of this scam and know your rights!

2.0 Mediocre

18 Jan 2017

Bad experience

Cons: Did the booking ahead and when came to pick up, they didn't have a car for me. Have done another booking ahead again to get a car in the next two days, and they didn't have a car again. When they finally got a car for me, they wanted to upsell insurance although I was covered through my credit card for car rental and had a proof. When I declined to buy extra insurance (liability is included) they said that I have to leave a deposit $7000 USD, which is pretty much a cost of a new car.

2.8 Mediocre

26 Dec 2016

Very disappointed

Pros: Original price for car was a great value
Close to our resort

Cons: Was forced to purchase insurance for the vehicle which was not part of the original agreement, but what do you do when you are in Mexico and have not made other arrangements?
Took way to long to check out and check in the car.

2.0 Mediocre

2 Jan 2017

nonexistent reservation

Pros: the car reservation never arrived to the europcar system, so they said to have no car available, finally i had to go hertz and pay 3 times the price of my original reservation

2.0 Mediocre

5 Jan 2017

Terrible. Just plain terrible.

Pros: The car was not available at all. Over the entire stay. The agent blamed it on Kayak and on overbooking, Kayak showing too low price to be met. The entire thing is broken!!!

Cons: Office was closed when I arrived at 11pm
Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already.
I end up to rent fromHertz with 100$ more price.

4.4 OK

11 Oct 2016

Mediocre experience, though not atypical for any c

Pros: Very friendly staff.
Amazed how professionally they dealt with some real attitude-infested tourists who talked down to them as if they owned the country. I would not have handled it so professionally. Customer is King, until the King becomes stupid... (-:

Cons: Not specific to this location, but still stubbornly frustrating experience with car rentals in LatAm.
1) Misleading car pictured; Premium car advertized with a Mercedes picture. NONE available, not now, not anytime, that is classic bait and switch nonsense. Not unique to this location/agency, but an industry practice it seems. Still frustrating. I got a Dodge Durango - couldn't be further from a Mercedes C class.
2) Car had 78,000 km on it, and while i had no technical issues with it, obviously the interior/exterior show their age. Taking clients around in it was somewhat embarrassing.
3) It is apparently law in a some LatAm countries to have to BUY minimum insurance for liability. Why then is it so difficult to list that in the price? It's a flat rate, per day, and if you told me in advance, you'd save me the annoyance of finding out at arrival that my mandatory insurance costs 2 times the daily rate of my car, having to search on data roaming whether that is true or not, and feeling just a little bit cheated.
4) Tank was empty, had 30 miles range left when i picked up car
5) Again, seems local custom: $900 deposit for the car. Happened to me in Mexico and Costa Rica, nowhere else in the entire world. WHY? The amount certainly does not cover the cost of a lost car, or any major damage, yet they have to charge an arbitrary amount. Silly.
6) Keyless key was hidden in sunglass compartment; had me panicked after realizing 40 miles after pickup that i do not have a key. Should be left in an obvious/visible place.
7) Pickup and drop off process at all of these agencies remains stupidly inefficient. All these documents, clauses, etc. should be made available and signed in advance, saving the silly wait, and effectively forcing you to sign something without reading it, in a rush.

2.0 Mediocre

23 Oct 2016

Cons: Was not told by kayak or enterprise that daily insuranc will cost more then the car itself..very disappointed.

2.0 Mediocre

25 Dec 2016

Pros: They pick me at the airport.

Cons: The price it's not what the page says.

2.0 Mediocre

26 Dec 2016

beware $30/day "required" insurance not included i

Cons: Didn't learn that in addition to the $23/day I was expecting to pay for my car, there would also be an additional $30/day charge for "required" insurance that I could not decline until I was at desk in Cancun. Walked next door to Budget which also required me to buy insurance, but at least it was 'only' $15/day...

2.0 Mediocre

29 Dec 2016

Renter beware

Pros: I went with enrerprise due to its price and company history.
The car was reserved at a price of $7 a day for 11 days, not bad right? Once we got there we were forced to buy insurance which was was stated as optional online, the price went from $77 to $280.
Upon returning the price went up even further, apparently this location has some magical peso to conversion rate at 22-1, this does not work as the car was quoted in US dollars and charged in pesos based on this magical conversion rate but is converted at the discretion of the CC company, endiing price, $320 US, big difference from $77.

8.8 Excellent

30 Dec 2016

In Mexico make sure you check laws mandatory Liabi

Pros: We were a bit surprised with our visit to Cancun in December '16 when we learned that we had to purchase mandatory liability insurance with our rental. The rate on the car was far cheaper - $13/day than the insurance $19/day. We thought our personal auto policy would cover us, but found out that it only covers you about a hundred miles from the border.

6.0 Good

31 Dec 2016

Pros: The car was ready on time and in good condition. The staff was pleasant and professional. Pick-up and drop off was easy.

Cons: I did not like the fact that the advertised price has nothing to do with the real cost after you add in taxes, rental fees and INSURANCE PREMIUM FEES that more than doubles the advertised price. This is a way of making a lot of money by scaring you into purchasing insurance and is typical of all Mexican car rentals.It is impossible to understand the insurance scam when the English is hard to understand but you know you`re getting ripped off.

3.6 Mediocre

3 Jan 2017

Pickup is not at Airport as advertised..

Cons: - Pick up is at Cancun Hotel zone. 1 hour wasted trying to get to it
- car provided was a stick-shift. I had asked for a auto drive
- Car has all manual components- Locking, windows etc

8.8 Excellent

4 Jan 2017

Pros: Customer Service was excellent. The car was new and spotlessly clean and ready for us to drive away. The advertised daily rate was very competitive.

Cons: (1)There was no Enterprise desk at the airport, leaving us to stand at the curb waiting for an Enterprise van to take us to the off-campus location, despite the "on-air port premises" lead on.
(2)The unnoticed yet required insurance doubled the daily rate-an unpleasant surprise for sure.

Cons: I will never rent from National ever again. The price of the insurance (they made us buy it, saying that we HAD to take the minimum insurance by law) made the total price for 10 days to go from $195 to $650! We did not really need a car for our vacation, but I thought that for $200 I would not have to get a cab and we could do some site seeing. Next time I will just catch a cab.

2.0 Mediocre

14 Jul 2016

Car wasn't available and lot wasn't in the termina

Pros: Nothing

Cons: We made reservations early in the morning to pick up the car in the evening. When we arrived, we were told that they didn't know if there was a car available or how much it would cost, regardless of what we had reserved online, because they wouldn't honor any reservations not made at least 48 hours in advance. Furthermore, the person at the counter couldn't tell us there were even any cars available or call the lot to find out. So, the solution we were given was to take the shuttle to the lot to find out if there was a car available and what we would be charged. Fortunately, there were numerous other competitors' counters in the terminal that were able to tell us if they had cars to rent and what they would charge us and we ended up renting from Dollar instead.

4.4 OK

26 Jul 2016

Insurance Ripoff

Cons: What Kayak and National fail to tell you is that there is a $20/day mandatory insurance charge. That turns the advertised rate from $5/day to $25/day.

6.4 Good

10 Oct 2016

Deceiving total cost

Pros: Automatic car with USB drives to charge smartphones

Cons: The initially quoted price from Kayak was wrong and completely deceiving. The original kayak price was $196.77 vs. $520.19 total National cost with insurance.
Kayak needs to better define the total cost to prevent the unexpected surprise especially when on vacation!

5.2 OK

31 Oct 2016

Online price did not give any indication of actual

Pros: Car was decent for purpose and clean.

Cons: Online price was quoted as 8/day for $40 total rental (seems too cheap, right?). Actual price was over $270 with required insurances. I was not surprised that I had to pay for some insurance but the increase was ridiculous and no indication was given when reserving online (and it was confusingly explained when I got there).
Would not rent from them again and probably would not reserve through Kayak.

2.0 Mediocre

3 Jan 2017

Office closed

Pros: Was delayed 2 hours - until 1:00am and had to go to another agency. Will never rent from enterprise again.

2.4 Mediocre

8 Jan 2017

Mexican insurance laws!

Pros: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!

6.0 Good

9 Jan 2017

typical rental

Pros: easy

Cons: not specific to National but all the hidden "liability" clauses are a pain.

4.0 OK

10 Jan 2017

Waited 2 hours for shuttle and paid 50% more than

Pros: Car was clean, and drop off was easy.

Cons: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was.
When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote.
Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked.
After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.

2.0 Mediocre

11 Jan 2017

Cancelled my reservation

Cons: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.

Pros: Staff was polite and professional despite our litany of complaints about their company's policies, airport pick up and drop off were smooth, car didn't break.

Cons: We booked on Kayak at a very low rate ($7/day) for a 12 day rental, which I've found is not unusual for car companies with overstock. What was not usual was the in-house insurance rates--$52/day for 90% coverage, which was then discounted to $35/day after we complained. In many years of renting insured cars I've never been charged such a disproportionate rate. Then we were informed the office was closed during our scheduled drop off time (6am), and that we'd have to pay another $30 for the drop off. Then we realized that we were being charged in pesos, with an office exchange rate of 19.5:1, which meant the dollar amounts we discussed would actually be about 6% higher on our credit card statement. The Payless office is 2 km away from the airport, so we felt stuck and went with it, but company policies are clearly designed to draw in customers with low rental prices and then add as much as possible once you're in the office.

8.0 Excellent

26 Sep 2016

Ask about the fine print

Pros: We got suckered by the cheapo prices that then require you to pay insurance, however the Payless folks were accommodating and helpful. We used two different vehicles through them and were pleased with both.

7.2 Good

5 Nov 2016

Pros: Good value for the money. Some extra insurance fees which I honestly expected to be hit with at pick up. Not too much or I would have had an issue with it.

Cons: Car interior could have been cleaned better. Vehicle also showing a lot of wear and age. Slow check in process for the vehicle rental counter.

2.0 Mediocre

28 Dec 2016

Inadequate Pre-rental disclosures

Cons: Payless Car Review Mexico
We were not happy customers!
1. The car had almost 150,000 miles on it and was falling apart.
2. When making a reservation, we should have been advised by Kayak that liability coverage is required by the government of Mexico. The cost of liability insurance was $45 per day while the car-rental itself was only $14 per day. That means the price was quadruple the amount we were expecting to pay. The customer should also know in advance that if you decline LDW and CDW, the car rental company will pre-auth your credit card for $30,000 US.
3. When completing the pre-rental condition report, the car rental company was not forthcoming with regard to the hidden and obvious (but later discovered) damage.
4. The area where the current condition was reviewed with the customer wasn't sufficiently lit to enable us to see all the defects at night.
5. The contract stated that the gas tank was one quarter full and we did not check this at the time of the rental. Within 10 minutes after leaving the car lot, we discovered that the tank was actually empty.

4.4 OK

9 Jan 2017

Payless is a scam

Cons: This was advertised on Kayak as being $183 for a week's rental. But the actual cost when I went to the payless agency was $615 for the week. They have all this mandatory insurance to buy which is not listed here. And they wanted an $8.000 security deposit! Stay away!

4.8 OK

10 Jan 2017

Phantom Damage

Pros: The car was new and clean.

Cons: The people at the rental place claimed I put a tiny scratch on the car. The car was new but the initial inspection was at night and not thorough so there was no proof that I was responsible for the "damage." The "damage" was a speck on the fender the size of a grain of sand. They attempted to point to another mark on the car that i rubbed off easily with my finger. It was bird feces. They charged me 40 dollars.
I also spent much more on the rental than I was initially quoted.

2.0 Mediocre

16 Jan 2017

Oldest car I have ever rented.

Pros: Car had over 120K, smelled like cigarettes and seats were badly worn out. I had a lot of tire issues along the way, possibly because they were very old. This is my last time renting from Payless

5.6 OK

4 Feb 2017

Insurance coverage hustle

Cons:
Just as most of the reviews describe, there was an attempt to hustle me into overpaying for a comprehensive insurance policy. After heading for the door, they decided to drop the price of it somewhat.
The best thing to do is make reservations with a few different companies, so if they jerk you around you can simply walk to the next company and do business.

4.0 OK

6 Feb 2017

Pricing not true

Pros: Car was good

Cons: That the insurance part wasn't mentioned at time of purchase. The person told us that it would cost us an extra $33 a day because it's against the law to not purchase the Mexican insurance instead of either going without or using our own. Original price was $116, the price changed from $465 with a $300 deposit to $385/$300 deposit when we were ready to walk out the door

2.4 Mediocre

19 Feb 2017

Strongly recommend that you do not use Payless as

Pros: There was a person at the airport counter

Cons: So many problems. They are 3 miles from the airport which makes a difference when they overcharge by 4+ times the price i signed up for. When I told him my Amex platinum covers the extra cost for insurance he told me to find another company (3 miles back & hour wasted). I asked him to charge me in pesos he said no. Their exchange rate over 10% the going rate. Even then total was 28 pesos higher. When I told him he was going to give me a return credit I told him don't bother Key fob didn't work and when I brought it to a different payless he wanted me to pay for a new battery (when I got mad he relented). I had to fill gas tank higher than I got it. Was told I could return it anywhere in Cancun but when I did they charged me an extra 250 pesos. There's more but I just want ro say this was the worst rental I have EVER done. Totally unacceptable.

Cons: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate.
Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.

3.6 Mediocre

31 Dec 2016

Cons: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future

5.6 OK

3 Jan 2017

Pros: service was good

Cons: Ended up payin 3 times more than the reservation

6.0 Good

25 Feb 2017

Cons: Many extra costs, more than $150 above quote

4.4 OK

20 Mar 2017

Cons: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.

8.0 Excellent

11 Jul 2017

Pros: The car was great

Cons: The guys giving u the car and checking it, taking pictures, was asking for tip, saying they're not being paid by Hertz, they only work for tip.. how true is this???

8.8 Excellent

15 Aug 2017

Pros: pick up was easy and straightforward, care was in good-condition
it was expensive, but we had done research before and new extra charges were coming

Cons: drop-off was slow with a long line; stressful when trying to make a plane!

4.8 OK

31 Dec 2016

Bad experience. Would not recommend .

Pros: Pickup and drop off in cancun was quick

Cons: The key fob stopped working. This meant we couldn't use it to pick the car, or open the trunk (trunk only opened with the key fob). So every time we had to get our luggage or anything out of the trunk we had to fold the backseats forward to get items out of the trunk that way. We were told we might be charged for the Bob not working anymore since we did not call to report it right away but we were in a different country and we're not able to get through. It is extremely difficult to get through to anybody at hertz customer service. I will never use this company again. Nor would I recommend it to anybody .

Cons: The rental was bait and switch. That never had the car we booked and scammed us for additional insurance that cost more than the rental! We declined and walked away. Had to get a shuttle back to the airport and get a taxi. Lost over 4 hours of precious vacation time.

3.2 Mediocre

16 Jul 2016

Dont believe in the prices.

Cons: As most car rentals, you always have the felling that someone is taking advantage of you, trying to smart you out. And this is what happens in this place. The price that it says on Kayak is not real, cause they force you to take a basic insurance that will add at least $150 to your price. This is a kayak problem as well, that should provide the final price overall, or specify which car rental requires an insurance and which doesn't.
Another problem here is that the car that they promise or even similar is not the same. For example, on my reservation I requested a VW Jetta or similar, and when I got there they gave me a Seat (you probably never heard about it) so when complained and said, ok so this is not the same, they said that they don't even have the Jetta that Kayak was showing, and the Jetta that they had was a different category ( more expensive, of course).
Horrible car, horrible experience, a lot because the car rental is sketchy and also because Kayak should provide better information to their costumers.
I would suggest go to one of the rental companies that you know and trust even if you'll have to pay a bit more, at the end it will even out, since this place hide all the other fees.

10.0 Excellent

12 Oct 2016

Pros: It was a great experience easy and convenient

Cons: Nothing bad to say

6.0 Good

4 Dec 2016

they doubled the price on me

Pros: not much after paying twice as much for it then you listed.

Cons: brakes were tight.

10.0 Excellent

11 Jan 2017

Excellent

Pros: Price and easy to rent

10.0 Excellent

16 Jan 2017

Excellent Price

Pros: Excellent price and service from Rent a car company

5.6 OK

23 Jan 2017

Pros: The personnel were nice and knowledgeable. We had no hassle when we dropped it off.

Cons: It was off site. They charged over two hundred dollars for insurance, but it was in Mexico. The car had minor damage throughout the vehicle before we picked it up.

3.6 Mediocre

2 Apr 2017

Bait and Switch

Pros: Price

Cons: I was traveling with small children, and was specifically looking for a rental car company that was on the airport property. This is why I chose Economy because when I looked it up it was listed to be at the airport. However when we arrived at Cancun we were put into A shuttle that took us on a 15 minute drive with no seatbelts or child safety seats to an offsite car rental place called America car rental. We were able to rent the car we had chosen through economy, although they did try to give us a different car in the beginning. However I was very disappointed with the fact that I thought I had rented from one company at the airport, and it turned out to be a different company offsite.

2.0 Mediocre

23 Jun 2017

Insurance had to purchased

Cons: You need to purchase their insurance of US $ 31.50 per day. You cannot use your credit card insurance instead. It was not shown in the confirmation email or the information page of priceline. So I ended up not renting a car and they drove me back with a shuttle to the airport to take a bus. No fees applied. But anyway, a classical trap or scam. If I rent with Hertz in the US, no insurance is needed and the confirmation mail was the same.

2.0 Mediocre

12 Jul 2017

No cars = no bueno

Pros: That it took an hour to find someone that had a list with our name on it for our reservation just to hear he did not have a car for us.

Cons: We were at the airport for over 2 hours before we were able to walk to a different rental company and find a car by midnight after 12 hours of travel. We will never use this company again!!!

Cons: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.

4.0 OK

23 Nov 2015

Cons: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency.
I had to pay for basic secondary insurance so that i could use my credit card and rent the car.

Cons: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.

2.0 Mediocre

16 Apr 2017

Worst car rental ever

Cons: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.

2.0 Mediocre

18 Jun 2017

Tried to Scam Me... DO NOT RENT AT ACE

Pros: Nothing... they are lying cheats... DO NOT Rent From ACE.

Cons: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE

6.0 Good

3 Aug 2017

Cons: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance

4.8 OK

19 Aug 2017

Be ready for the unexpected

Pros: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.

Cons: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.

Cons: The ag ncy upon arrival decided not to honor our booking and offer us either to do a new booking 30 usd more than what was initially confirmed or they would not give us the car. This was between completly unprofessional and a clear trick to extract more money from foreign tourists! My advice wojld be to stay away from this agency and the possible scam

4.0 OK

4 Jan 2017

The cheat you on the exchange rate

Pros: When I arrived, I was told I had to purchase their insurance, and that the insurance through the website was no good in Mexico. The rate for the rental car was $150.00, but with insurance and taxes it came $524.00! That's huge jump in price, but when I returned home, the total bill on my credit card was $604.00 because Firefly when they quoted me the bill, they did so at an exchange rate that was not real, it was actually more. I would not rent here ever again!

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