Customer Service

Intermediate Apprenticeship in Customer Service - Level 2

The Intermediate Apprenticeship is designed for those who work, or want to work, within a customer facing role. Apprentices will gain a basic knowledge and an understanding of how to deal with customers.

The Level 2 will take approximately 12 months to complete. To complete the Apprenticeship, apprentices spend one day a month at College and have regular work-based assessments.

Apprenticeship includes:

Pearson BTEC Level 2 Diploma in Customer Service

Functional Skills Maths and English (depending on prior qualifications)

ERR (Employer Rights and Responsibilities)

Advanced Apprenticeship in Customer Service - Level 3

The Advanced Apprenticeship is for those who have experience in customer service and are able to handle more difficult customers and situations. It will help apprentices suggest improvements to their company’s customer service policy and help with implementation. This Apprenticeship is a good stepping stone for someone wishing to progress to a senior role or a management position.

The Level 2 will take approximately 12 months to complete. To complete the Apprenticeship, apprentices spend one day a month at College and have regular work-based assessments.

Apprenticeship includes:

Pearson BTEC Level 3 Diploma in Customer Service

Functional Skills Maths and English (depending on prior qualifications)