• Managed documents within Document Control Systems; Maintained master libraries of all controlled documents to include Standard Operating Procedures (SOPs), electronic forms, job aids, and training documents; Created and managed controlled technical documents for release in MasterControl content management system, including assignment of document numbers to new InfoCards; Maintained Lab, Corporate and donor center document history files; Maintained accuracy of document InfoCards; Modified InfoCards to include the setting of effective dates.

• Served on Change Control Board (CCB); Generated weekly CCB meeting agendas and tracking reports; Created, managed and maintained document reports for tracking purposes; Customized reports, according to needs and deliver to executive management and CCB; Facilitated CCB meeting, as applicable; Approved or rejected new SOP and Change Control Requests

(CRs); Drafted and distributed meeting minutes; Created new document collaborations for approved CRs, to include Corporate Risk Assessments; Managed all phases of collaborations from creation to close.

• Performed Quality Control final review of Microsoft Word or PowerPoint documents; Ensured that content is accurate and free of error; Maintained adherence to OPI template guidelines; Proofread for grammar, spelling and punctuation; Checked formatting spacing and positioning, alignment, color usage, etc., to include document tables and overall design and layout; Created or edited Visio flowcharts; Maintained distribution schedule for new and revised documents; Updated PDF file of master SOP binder with each new release; Printed and distributed SOP binder to all new donor centers and other departments, as needed.

• Ensured that Document Control procedures are consistently applied within Company; Maintained high level of professionalism; Responded to urgent requests from internal customers, to include field training managers and Corporate department and donor center staff; Assisted in training and provided support to temporary and new staff in Document Control Group; Worked to implement enhancements to current Document Control processes and procedures involving revisions to department SOPs; Assisted with the coordination of Audit and Regulatory reviews and compilation of materials. Information Coordinator January 2011 to July 2011

Key Achievements: self-starter in new position that required jumping in feet first; self-taught with new technology and software systems; promoted to manage newsletter within first two months of beginning position; coordinated redesign of new website. Veronika Kish

Marketing and Communications Support Specialist September 2004 to January 2011 Marketing/Communications Department. Newport Group. Charlotte, NC

• Created customized financial and retirement benefit booklets for clients containing investment options and educational materials in a personalized format; Design, layout, and production of templates for high-level financial clients using Microsoft Word and Adobe Acrobat Professional.

• Developed and implemented copy templates of advertisement tabloids. Key Achievements: organized and assembled database assets, including advertising and copy; coordinated the selection of photography for tabloids with local photographers; project coordinator for technical writing and revision of Standard Operating Procedures manual for Advertising department.

Printing Production Coordinator November 2000 to February 2004 Marketing/Communications Department. Charlotte Area Transit System. Charlotte, NC

• Oversaw all aspects of soliciting and evaluation of printing bids and requests for proposals from vendors; Selected, reviewed, and approved all graphic design press proofs; Managed budget requirements for printing needs; Coordinated with company directors and executive management to approve final printing phase of bus schedules and sensitive time point information; Worked directly with senior graphic designer on promotional and marketing material, including printed collateral templates, advertising, brochure design, poster and display creation, maps, door hangers, and trifolds, with additional responsibility of various other graphic design projects.