Sustainability

Scam Warning

Scam Alerts

Coles advises customers to be aware of text messages, phone calls, websites, competitions and other unsolicited contact that use the Coles brand without Coles’ permission or which promote Coles Gift Cards or other gift cards in an attempt to appear legitimate. These offers predominantly attempt to collect your personal details, financial information or request payment for goods or services. Coles will never request personal or banking details in unsolicited communications and legitimate businesses or government agencies will never request payment in gift cards
You are encouraged to be wary of requests to:

Complete a customer satisfaction survey that promises a reward at completion, where you are asked for personal details or financial information

Sharing/Liking a Facebook post in exchange for a gift card/voucher

Calling a specific phone number and providing personal information

Clicking on an email that links with a malicious website

Purchase and provide the redemption code from gift card/vouchers

Access your computer when you have not reported an issue

Also note that all communication from our Coles social media accounts will have a blue verified tick next to the name like the images shown below.

If you receive contact on social media that looks like it has come from a Coles account however does not have the blue verified tick next to the name, this is not from us!

If you have concerns about an offer you have been sent, you can validate this by contacting us via the contact us page here.

Current Scam Alerts

A number of Coles Customers have recently reached out to us to validate whether particular offers they are receiving are legitimate. Please be wary of the following types of scams in circulation.

Example 1: iTunes Gift Card Scam

Customers are being contacted by scammers claiming to be from a government agency or business and urged to purchase iTunes Gift Cards at their local Coles store to pay for items such as a tax debt/fine to avoid arrest , an outstanding bill for goods or services or a ‘release fee’ to receive and additional pension payment.

They are then requested to provide the 16-digit code (from the back of the card) over the phone. Many callers are claiming to be employees of the ATO, Centrelink, Telstra or Microsoft.

Please be mindful of these types of requests, no matter how convincing they sound, only a scammer will ask for iTunes gift cards as payment.