We aim to ship all orders we receive before midday the same day (Mon-Fri). All other orders received after midday or on a weekend will be shipped the next working day.

Once it leaves we will email with the couriers contact details and a tracking number so you can track the item via www.startrackexpress.com.au

Couriers have been advised to leave items at doorsteps if there is no one home. If the courier does not feel it is safe to leave they will leave a card advising of there attendance and you will need to call.

Delivery times are below.

If you require it to be there urgently call us on 1300 393 004 and we can advise you if it is possible.

Please note delivery is door to door, courier will not help assemble or help take upstairs.

We provide free delivery on all items to Mainland Australia and Tasmania excluding postcodes 0880 and 0881. For these areas we are happy to ship free to nearest capital city and then freight costs is at customers expense.

Please also note in the case of customer error and exchange, freight charges at the expense of the customer apply.

*Please note Free Delivery applies to delivery on all
items to Mainland Australia and Tasmania excluding postcodes 0880 and
0881. For these areas or Australian islands, we are happy to ship free to the nearest capital
city and then further freight costs at the customers expense apply.

Please also that that rural customers may not receive door to door delivery. Rural courier services may take on the service depending on location and may require pickup from their closest depot.

Do you have layby?

Oz Trampolines offers the convenience of layby as an ordering option for customers.

Layby orders are placed with Oz Trampolines via our website and customers are required to leave a 10% deposit upon placing a layby
order.

Layby orders are deemed accepted by Oz Trampolines upon receipt
of payment for the deposit. If a deposit payment is not made layby
orders will be automatically cancelled within 7 calendar days.

Layby payments can be made over the phone or online through Oz
Trampolines " Manage your layby system". Laybys placed with Oz Trampolines require finalisation within 12
months from the date of deposit.

What is your companies philosophy?

At Oz Trampolines our companies philosophy is simple. "To provide customers with superior quality trampolines and trampoline parts that are built to last".

We pride ourselves on great customer service, and ensuring that your experience with us is positive and enjoyable.

What is your warranty policy?

At Oz Trampolines our products are made of the highest quality and
standards, but to always ensure that customers are completely satisfied,
our products are covered by generous warranties, which vary per product
and begin from the original purchase date of the products.

Our Warranty covers;

manufacturing issues

weathering*

wear and tear of the parts

damaged parts upon receipt of goods

*Weathering refers to damage
caused by minor weather conditions and general wear and tear. Including UV
fading and light rain.

If a warranty issue does arise please contact us immediately via phone on 1300 393 004 or
email with a description and images to sales@oztrampolines.com.au.

What size trampoline should I buy?

Oz Trampolines offer a wide range of different sized trampolines.

We recommend taking the following points into consideration when choosing a trampoline

Size of your yard and space available

Age of children

Average amount of jumpers

As a general rule we recommend purchasing the largest trampoline that your space and budget will allow. This will ensure that as your children grow they can still get optimum use from their Oz Trampolines.

When will my item be dispatched for delivery?

All orders received by midday Mon-Fri will be dispatched the same day.

Orders placed after midday or on weekends will be dispatched the following business day.

How long does installation take?

The average Oz Trampoline take 90 minutes to install. Please refer to your instruction manual or the videos in our support section for guidance. Or feel free to call us on 1300 393 004, if you require assitance.

Do you offer installation?

We offer trampoline installation in most areas in Australia.

Please contact us on 1300 393 004 to inquire about this service.

Why do your trampolines have a higher weight capacity?

Our Oz Trampolines have some of the highest weight capacities on the market.

Due to the superior quality parts we use, we are able to offer a greater weight capacity so your children can still enjoy their trampoline as they grow. Our trampolines have been independently tested and are UV certified to withstand the documented weight capacities.

What is your bounce like?

Oz Trampolines have been voted by you as Australia's Best trampoline and we have optimum quality parts and bounce. Our trampolines have all round bounce which means that a young child will be able to create enough bounce to jump and do the basic tricks, and as they get older and heavier they will be able to create more bounce which means they will be able to perform more skilled tricks.

How much space do I need around the trampoline?

To ensure your trampoline is used safely and securely a minimum of 50cms on all sides of the trampoline is required. For example a 10ft trampoline measuring 305cms wide, requires a minimum of 405cms of space.

Why are your nets on the outside of the frame?

Our nets are on the outside of the frame for a few reasons.

By having our nets outside of the frame we have created a stronger net that lasts longer because it allows the net to be sewn to the sleeves.

Having a net outside of the frames creates a larger jumping area.

Having a net outside the frame stops people standing around the outside and potentially falling off or getting their fingers pinched in the springs etc.

The pads over the springs protect a person if they mistime a bounce.

How can I prolong the life of the trampoline?

Oz Trampolines are made from the highest quality parts but taking extra care will help prolong the life of these parts and the trampoline. We recommend regular cleaning of the pads and mat, but ensuring they are free of debree, and any excess dirt or moisture is wiped free.

Do not jump on the trampoline mat with shoes on to ensure damage to the mat is minimised.

Take note to follow the weight jumping capacity, to ensure springs are kept in optimum condition.

To protect mats and pads utilize the weather cover by placing it over the trampoline, particularly in extreme weather conditions.