All responses

We're sorry for the inconvenience, we're looking into this issue right now and will adjust our mailer so it won't remove any data from the mail body.

Best regards,
David

griff premium

Replied on Apr 23, 2014 - 21:00 UTC

Great! Look forward to it.

Thanks!

griff premium

Replied on Apr 27, 2014 - 17:23 UTC

Any news on a likely fix date?

David Trey staff

Replied on Apr 27, 2014 - 18:47 UTC

Hello,

We're still looking into this issue, sorry for the inconvenience.

Best regards,
David

griff premium

Replied on May 09, 2014 - 08:00 UTC

Hi there,

It's still not working.

The email feature was the main reason I upgraded to Premium, and it's not worked at all in the two or three weeks since then.

What's your current estimate for a fix?

David Trey staff

Replied on May 09, 2014 - 14:07 UTC

Hello,

We're very sorry for the inconvenience, we're working on this issue and will fix it soon.

Best regards,
David

griff premium

Replied on May 13, 2014 - 15:48 UTC

Any news? Likely fix date?

What progress have you made so far? Are you working on it yet?

David Trey staff

Replied on May 13, 2014 - 16:20 UTC

Hello,

We don't have a specific date for the fix, it'll be published the day it's done, we're working on it and it should be addressed soon.

Best regards,
David

griff premium

Replied on May 13, 2014 - 16:25 UTC

Ok, thanks.

David Trey staff

Replied on May 16, 2014 - 12:08 UTC

Hello,

We've made changes to the way incoming emails are handled and this issue should now be solved. However, if you'll still experience it or fragments of an email won't arrive as a task note, please let us know.

Best regards,
David

griff premium

Replied on May 16, 2014 - 12:25 UTC

Hi,

I've just tried it a couple of times and the message is still truncated after 'Begin forwarded message'. Using Mail on iPad.

(Or does the deployment of the fix take a few hours to propagate to all your servers?)

Griff

David Trey staff

Replied on May 16, 2014 - 12:37 UTC

Griff,

Please save the message you've sent and upload it here as an attachment.