PAYMENT: If you live in the UK, you may either order online using your credit card or order by mail. If you have not ordered from us online previously you will need to create an account and log In, using your name and a password - this is simply to save you time when you return to order again. Then, please follow the instructions to add goods to your shopping cart and complete all the required information when requested. If your order fails, please notify us at sales@rollercoasterrecords.com

Note that credit and debit cards are processed for us by PayPal - you do not need a PayPal account to do so but will be redirected to a PayPal site where you may either use your PayPal account to pay or a credit card - the credit card system is accessed through the 'continue' button on the left hand side near the card symbols.

It is a requirement of most credit/debit card issuers Goods may only be sent to the cardholder address unless we have written and signed authority from you to deliver to another address.

If you live in the UK or have a UK bank account you may also send us payment by mail to our only address, which is at the bottom of this page. Cheques and postal orders should be crossed and made payable to ROLLERCOASTER RECORDS LTD. It is not advisable to send cash by mail unless using a registered or insured letter. If you are in doubt about how to order please write giving details of the items required and we will confirm availability and price

DELIVERY: We try to be helpful when goods are urgently required but please advise us of any special requirements when ordering as we normally send small packages by ordinary mail. Please always remember to make your address clear. Your postal code is a necessary part of your address and we cannot accept orders without it. Also, when ordering include your daytime phone number.

Generally courier service is by next day delivery after despatch but this is not guaranteed and we are not always able to provide firm delivery dates, nor are we able to specify times of delivery without considerable extra cost.
You will be required to sign for goods sent by courier - please advise us if you are unable to accept such deliveries during the daytime or make alternative arrangements. Saturday and evening delivery are available but the additional cost is considerable.

It is becoming increasingly difficult to predict delivery times by Royal Mail even when first class post is used. You should bear in mind that it takes time for us to trace whether we have received or despatched your order, and to respond to requests to trace uninsured packets and parcels - the time spent doing this means we have less time to actually send orders. Where a short delay in obtaining supplies of an out of stock item is expected the out of stock item will follow. If you do not wish to wait for out of stock items, please make this clear when ordering. Refunds for out of stock items will only be made when specifically asked for.

We do try to ensure that your goods arrive in perfect condition but please advise us immediately if your goods are faulty or arrive damaged. We generally replace faulty CDs in box sets individually rather than the whole set, so please do not return any goods without authorisation or proper packaging.

HOW TO ORDER: Please, to avoid confusion order by catalogue number including pricecode if you have it, ie RCCD 3001 or BCD 16583BH, or by artist, title, label and price if you don't have the catalogue number. Use block letters for your name and address and telephone number as we cannot be responsible for orders lost in delivery due to illegible writing.

FOREIGN ORDERS are welcome. If ordering online postage charges will be added to your order to cover delivery by airmail small packet or courier (at our discretion). If ordering by post please prepare your order as detailed above but do not send payment with your order. We will advise you of the cost to include postage charges. Any extras such as airmail letter post, insurance etc will be charged at cost, but unless you specify these items your order will be sent by ordinary small packet airmail. Please note that we have no control over the duty charged by the customs service in your country and it is not possible for us to make false customs declarations in order to avoid duty.

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