• Monitor and support current communication environments for failures and any irregularities.
• Install and migrate customers to the development, test, user acceptance and production environments. This may involve connections to value-added networks or directly to customer systems.
• Work closely with project managers and account managers on customer-specific projects to install and test data communications.
• Write transition plans to handoff client implementations to support area.
• Create documentation of environments and day-to-day duties. This may also include the creation of training documentation.
• Involve production support or customer support when issues occur to have them notify customers of any status or data that may have to be resent or delayed.
• Interact with customers to facilitate setup and troubleshooting of data communications.
• Maintain development and user test environments.
• Troubleshoot communications hardware, software and configuration issues.
• Mentor others in data communications setup and troubleshooting techniques.
• Research new and more efficient ways of performing data communications.