osTicket configuration

Hello,Would like help from someone how do the configuration of osTicket , work in a hospital and decided to use this program, the more I am having problems with the configurations .Not I change my url , which is in localhost for the url of the company, if there is a topic link or video that can help me make those settings ..

moderator note: horrible HTML formatting removed from post and thread moved to "Installation and Setup Help" section of fourms.. (ntozier)

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Version of osTicket?

Change: Admin panel -> Settings -> HelpDesk URL -> to the new URL.If you want to use a domain of course you have to own one, have hosting for it, and move osTicket to host where the site is hosted.

sure that part I understood more as I will not use it externally, I will use only internally, I would like to understand a problem that's because I will leave my ip range, but when I put it does not appear osTicket but rather the home page of my bank data. How do I solve this problem ?

Your request is very not clear. Try asking it in another way.Because right now it sounds like you want us to tell you how to setup your [unknown software] webserver to be accessible outside of your [local private] network. With absolutely zero information as to what software you are running for any of it.

looking at my problem and the next.I'm not going to put the osTicket to work externally, will work with him internally in the hospital work .. then we are using our IP range, but when we put the ip in the url, not open the page of osTicket but the page from my bank data, wanted to know if this problem and osTicket or and internal here.

At what point do you get stuck?What are you clicking on? What errors are you getting?What version are you running?What is your use case?Are clients (Users) internal or external to your company?Are they also going to be agents?

I want to know where the users create the password because I can not find my osTicket and osTicket version (v1.9.14), will create the users for internal access, not any of them will be users only agent

This is to Wesley, http://www.coopfire.com/helpdesk/scp/login.php <- This would be your admin panel. When you create the agent which is under admin panel -> Agents -> add new agent -> User Information -> Authentication -> Did you enter a password for the agent?