Introduction

In order to use Blackboard Collaborate, you must have Java installed (and updated) on your computer. This handout will help you troubleshoot problems that you may experience when trying to connect to a Collaborate web conference session or video recording.

Clear the Java Cache by Deleting Temporary Files Through the Java Control Panel

If you receive the application error pictured below, Click OKand proceed with the following steps.

Locate the Start menu on your desktop.

In the Search box, Type Java.

As you type, search results will appear in the menu above the search box.

Do notpress the Enter key.

In the list, Click Configure Java.

In the Java Control Panel, in the General tab, in the Temporary Internet Filessections, Click Settings.

In the Temporary Files Setting box, there should be a checkmark in the box next to Keep temporary files on my computer.

If this box is unchecked, Check it.

Click Delete Files.

The Delete Files and Applicationsbox will appear.

Check all of the boxes.

Click OK.

Note: The box will close automatically and return you to the Temporary Files Settings box.

Click OKin the Temporary Files Settingswindow to close it.

Click OKin the Java Control Panelwindow to close it.

As a final test of your Java,click here to check your system requirements.

Return to your Moodle course.

Click the Collaborate session you would like to join.

If you have further questions, contact the IT Helpdesk - (208) 282-HELP (4357) or email help@isu.edu