Terms and conditions

1) Cancellation and refunds policy

a) Training courses

Once a booking is accepted by ILPA, the organisation or individual making the booking becomes liable for the relevant course fee.

Refunds will only be given if cancellation is received in writing three working days before the course date. A refund can take the form of repayment in full, or a credit against a future payment, whichever is preferred.

Where a cancellation is received less than three working days before the course date and is accompanied by a medical certificate, credit may be given at the absolute discretion of the Chief Executive.

If a person cannot attend a training course they may send another person in their place. If the substitute is liable for a higher fee than the person they are replacing (e.g. if the person they are replacing qualifies for the concessionary rate and they do not, or if a non-member replaces a member) then the balance of the fee must be paid in full before the replacement is admitted to the course.

Occasionally we may have to cancel or postpone a training session. If this happens we will fully refund your course fee or transfer your booking to another date, whichever suits you best.

Regrettably, we will not be able to refund travel or accommodation expenses.

Whist a membership application is pending approval you may attend the training at the membership rate applicable for your membership category. However should your membership application not be successful you will be liable for the full non-member training fee.

b) Membership

Members remain in the category in which they joined for the full year. If a member wishes to change their membership in the course of the year (for example if they wish to change from individual to organisation membership) a new membership application must be submitted. No refund will be given if the fees in the new category are less than the fees in the former category of membership. If the fees are higher then the member may:

1) Pay the difference between the old and new fee. Membership will expire on the same day as the existing membership would have expired.2) Pay the new fee for the year in full. Membership in the new category will run for one year from the date that the new fee is paid.