HCL InfiNet exceeds the various benchmarks laid out by the TRAI study for being an exemplary service provider. The service activation time for a HCL InfiNet connection is a mere three minutes, and the time a user takes to access the HCL InfiNet account is, on an average, just 28 seconds. This makes HCL InfiNet the most efficient service provider in terms of dial-up connections. A whopping 98.6 per cent users can access the account in the first attempt. HCL InfiNet, once again takes the lead in this area compared to any other provider according to the TRAI study. The ISP node unavailability is only 13 minutes for HCL InfiNet, which is considerably low compared to other dial-up providers.

The mean time taken by HCL InfiNet for fault restoration is 53 seconds, which is the lowest across all service providers. HCL InfiNet also has the advantage of being directly present across the country, at 36 centres.

Mr M Ashok Kumar, VP Sales and Marketing, HCL InfiNet Ltd, talking about the study, said, “Our constant endeavour is to make our Internet services more and more user friendly as well as glitch free. A confirmation of this from a third party is not only a validation of our claims, but also serves as a challenge to live up to the high standards we set for ourselves.

The TRAI report provides observations on the growth trends in the telecom sector from data available for the period up to the end of financial year 2002/03. The report is intended to present a broad perspective on the Telecom Industry and was primarily brought out to serve as a reference document for various stakeholders, research agencies and analysts.