Terms and Conditions - JetPrivilege

These Terms and Conditions form the basis of the JetPrivilege programme. They apply to the relationship between you (being a Member (or prospective Member) of the JetPrivilege programme, and terms such as 'you' and 'your(s)' shall be construed accordingly) and us, and are intended to protect both you and us. It is your responsibility to read and understand them before quoting your JetPrivilege membership number to Jet Airways or any Programme Partner.: they contain very important information about your rights and obligations, as well as limitations and exclusions that may apply. Some of the clauses may be related to other clauses, and therefore we recommend that no clause be read in isolation. Quoting your JetPrivilege membership number to Jet Airways or any Programme Partner is considered as an acceptance of these terms and conditions. These Terms and Conditions are effective as at the date of their publication and may be changed / modified by us at any time.

1. Membership Agreement

These terms and conditions set out the contractual relationship between Jet Privilege Private Limited and each individual Member of the JetPrivilege Programme.

2. Definitions

The definitions given here relate to the terms mentioned in the JetPrivilege Programme, unless the context states or requires otherwise:

2.1 'Applicant' means any individual who fills in and mails the JetPrivilege Enrolment Form / JetPrivilege Check-in Enrolment Form to the JetPrivilege Service Centre or enrols online from the JetPrivilege website jetprivilege.com or the Jet Airways website jetairways.com or the Jet Airways mobile application or the JetPrivilege or Jet Airways social media applications.

2.2 'Benefits' means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of Membership in the JetPrivilege Programme or its sub-programmes introduced from time-to-time, including earning and redeeming JPMiles.

2.3 'Base JPMiles' means the JPMiles awarded by Jet Airways or Airline Partners for a Qualifying Flight basis the distance flown calculated as per Ticketed Point Mileage (TPM) or Great Circle Distance (GCD) and which are counted towards the Member's tier Status.

2.4 'Bonus JPMiles' means the miles awarded by Jet Airways, Programme Partners or JetPrivilege over and above the Base JPMiles or Cabin Bonus JPMiles earned by a Member. Such award of Bonus JPMiles is purely at the discretion of Jet Airways or Programme Partners and these miles do not contribute to the tier Status of the Member and appear separately on the statement issued by JetPrivilege to its Members.

2.5 'Cabin Bonus JPMiles' means the JPMiles awarded by Jet Airways or Airline Partners for flying in a higher cabin viz. premium economy, business, or first class and which are counted towards the Member's tier Status.

2.10 'Fraud' includes, but is not limited to, fraud, dishonesty and deceit and in particular:

Knowingly supplying incorrect information, digitally and otherwise, including at the time of
booking, to earn JPMiles

Attempting to earn JPMiles for Sectors that have not been flown or are not eligible for
JPMiles

Altering Jet Airways or Partner documents to procure JPMiles

Attempting to earn JPMiles for sectors flown by any person other than the Member

Unauthorized access of another member's account for the purpose of carrying out activities as
listed hereunder

Using or attempting to use stolen or counterfeit tickets or invoices on Jet Airways or Partner
Airlines or other Programme Partners

Attempting to earn JPMiles more than once for the same flight sector or Programme Partner
activity

Selling, bartering and / or purchasing JPMiles, Awards and Upgrade Vouchers. This includes
attempting to sell and or / purchase JPMiles, Awards and Upgrade Vouchers by means of Internet-based sales, auctions or
through any other means

Misusing the programme benefits available to certain tiers e.g. repeated cancellation of revenue
tickets to claim waiver on cancellation fees, or seeking waivers / refunds in case of schedule changes for travel on Jet
Airways or Airline Partners despite being notified of the changes in advance or in contravention to Jet Airways' or
Airline Partners' policies and procedures governing such situations

Knowingly benefiting from the Fraud or misconduct of another Member or individual

2.11 Indian Subcontinent Network means Jet Airways' operations in Indian Subcontinent Network are
defined as Jet Airways' flights operating within and between India, Sri Lanka, Nepal, Bhutan and Bangladesh.

2.12 International Network means Jet Airways' operations in International Network are defined as Jet
Airways' flights operating between the Indian Subcontinent and other International destinations and flights operating
within other International destinations.

2.13 'Jet Airways' means Jet Airways (India) Ltd, which is a participant in the JetPrivilege Programme
as a Programme Partner

2.14 'JetPrivilege' or 'JetPrivilege Programme' or 'Programme' means the award-winning loyalty and
rewards programme owned, managed and operated by Jet Privilege Private Limited offering benefits, facilities or
arrangements to Members by reason of their Membership in the programme

2.15 'JetPrivilege Card' and 'Membership Card' means a JetPrivilege Membership Card issued to the
Member by JetPrivilege with the Member's name, Membership Number and Tier Validity printed on the card

2.16 'JPMiles' means the miles accumulated by a Member into his /her JetPrivilege Membership
Account

(i) for flying on any Jet Airways qualifying flight or

(ii) for using JetPrivilege Programme Partners' services as the case may be and appearing in both
cases on a statement issued by JetPrivilege including any incidental JPMiles which may accrue as a result of such
activity

(iii) for JPMiles offered as service recovery

JPMiles are to be considered as non-montizable valuable security that can be transferred between the
members and which can then be used for award tickets, cabin upgrades and for any other redemption options as may be
offered from time to time

2.17 'JetPrivilege Award' means an

ticket issued to a Member by JetPrivilege on Jet Airways or its Programme Partners on
redemption

JPMiles used for cabin upgrade on Jet Airways or its Programme Partners

other redemption options

by the Member of an appropriate part of that Member's JPMiles from his/her membership account.

2.18 'Loss' means losses, costs, damages, injuries, accidents or claims (whether direct or indirect)
suffered by Members in connection with the provision of services or Awards.

2.19 'Member' means an individual member or an organization which is part of the Business Rewards+
programme of JetPrivilege who is registered with JetPrivilege, issued a membership id and whose details are available on
the JetPrivilege programme database.

2.20 'Membership' means membership of JetPrivilege Programme.

2.21 'Membership Account' or “JetPrivilege Account' means the record of a Member's membership, which
can be accessed online at jetairways.com, jetprivilege.com or
through the mobile application of Jet Airways / JetPrivilege or by calling the Jet Privilege Service Centre after
identifying themselves satisfactorily.

2.22 'Membership ID' means the 9-digit membership number issued by JetPrivilege or the email address or
mobile number or any other form of individual identity registered and verified with JetPrivilege and which can be used to
access the JetPrivilege Account or undertake accrual or redemption or other activities, as applicable, through
JetPrivilege.

2.23 'Mileage' means the credits denominated as JPMiles earned by a Member and credited to a Member's
JetPrivilege Account.

2.24 'Partner JPMiles' means the JPMiles accumulated by a Member into his / her JetPrivilege Account
for using the services of the various Programme Partners. These miles are not taken into consideration for determining
Tier status.

2.25 'Processing' and 'Processed' includes obtaining, using, recording and holding in electronic or any
other form.

2.26 'Programme Partner' means partners which include but are not limited to Airline, Codeshare,
dining, financial and insurance institutions, car rental, entertainment, hotel, lifestyle, publishing, retail, and
telecommunication companies who provide services to JetPrivilege Members by reason of their Membership and as amended from
time to time.

2.27 ‘Prospect' means any potential Member. For the avoidance of doubt, a Prospect may simultaneously
also be a Customer, but will cease to be a Prospect (and become a Member) upon being allocated a Member ID.

2.28 ‘Qualifying Activity' means an activity on Jet Airways or Programme Partner or as defined by
JetPrivilege from time to time which qualifies towards attainment of Tier Status.

2.29 'Qualifying Flight' means a Jet Airways or an Airline Partner flight, taken with the purchase of a
paid ticket against the fare that is eligible for mileage earning.

2.30 'Qualifying Charges' means the charge or expense incurred by a Member for using the service,
benefits and facilities of Programme Partners, which is eligible for mileage earning as per the decision of the Programme
Partners.

2.33 ‘Terms and Conditions' means these JetPrivilege Terms and Conditions as may be amended from time
to time.

2.34 'Tier' means JetPrivilege Blue, BluePlus, Silver, Gold and Platinum and as amended from time to time by JetPrivilege as per its multi-tier programme.

2.35 ‘Tier Bonus JPMiles' means the JPMiles awarded to Members holding Elite Tier Status by JetPrivilege in addition to Base JPMiles and Cabin Bonus JPMiles for a Qualifying Flight on Jet Airways marketed and operated flight, Jet Airways codeshare flights and Etihad Airways, Air Serbia and Air Seychelles flights and which are not counted towards the Member's Tier Status.

2.36 Tier Points and Tier Miles are qualifiers that help JetPrivilege members upgrade/retain their respective JetPrivilege Tier Status. Tier Points and Tier Miles' are those earned on qualifying Jet Airways, Jet Airways codeshare flights and Etihad Airways, Air Serbia and Air Seychelles flights.

Note: Tier Miles include only Base JPMiles and Cabin Bonus. These do not include Tier Bonus or any other Bonus JPMiles.

2.37 'Tier Review Period' means a review period specific to a Member and calculated from the date of his / her enrolment into JetPrivilege during which his / her activities are ascertained for upgrade, retention or downgrade; for upgrade the Member's Tier Status is reviewed every day as per the DTR for Qualifying Activities in the last 6 months or 12 months; for retention / downgrade the Member's Tier Status is reviewed on the anniversary of his / her enrolment into JetPrivilege or the anniversary date of achievement of a Tier Status and for Qualifying Activities in the last 12 months / 18 months / 24 months.

2.39 ‘Tier Validity' means the duration of time till the Member's Tier is valid as per the date printed on the Membership Card.

Membership

3.1 Membership to the JetPrivilege Programme is a privilege extended to persons enrolled with the
Programme. It is not to be treated as a right attached to the holding of Membership with JetPrivilege. The privilege is
being provided gratis and is not in lieu of any consideration from the Member.

3.2 Membership to the JetPrivilege programme is open only to:

a. Individuals based in India - who are above 2 years of age at the time of joining the programme

b. Individual based outside India - who are above 12 years of age at the time of joining the
programme

c. Companies based in India – enrolment only to Business Rewards+ programme and open to companies,
partnerships, unincorporated associations or similar entities as per the terms and conditions of the Business Rewards+
programme

d. Companies based outside India – not open to companies, partnerships, unincorporated associations or
similar entities

3.3 JetPrivilege reserves the right to enrol individuals / companies with resident addresses only in
certain countries and/or regions. Such countries and /or regions are subject to change; however, reasonable advance notice
will be given in circumstances where the removal of a country and/or region will affect the Membership of existing Members
from such country and / or region.

3.4 Membership to JetPrivilege is offered at the discretion of JetPrivilege and JetPrivilege may refuse
Membership to any applicant and has the power to cancel the membership of existing member in case of violation of any of
the terms and conditions of the programme and without notice to the JP member and any unutilized miles and tickets will
stand revoked accruing to the member or any person nominated by the member to utilize these benefits.

3.5 To apply for Membership, an individual must complete the JetPrivilege Enrolment Form or the
JetPrivilege Check-in Enrolment Card and return it to Jet Airways or apply online at jetairways.com or jetprivilege.com or the mobile application of Jet Airways. In case the
guest is in possession of an enrolment form, he / she can activate his Membership at jetairways.com, or jetprivilege.com by entering the Membership number (as appearing on
the enrolment form), in the online enrolment form.

3.6 Membership commences as soon as the JetPrivilege Member is in possession of the JetPrivilege
membership number. However, JPMiles are credited to the account only once the JetPrivilege account is created in the
database after JetPrivilege Service Centre receives and processes the duly completed Enrolment Form /JetPrivilege Check-in
Enrolment Card or online application is submitted and processed. JPMiles can be redeemed only once the member has
completed the verification of both of his / her email address and mobile number as registered with JetPrivilege through
the second factor authentication procedure of the Programme. If either of the two is not verified the member will not be
able to redeem JPMiles.

3.7 A Member can hold only one JetPrivilege account with a unique and verified email address and mobile
number recorded against the same. If there are Membership Accounts containing the mobile number and email address present
in another Membership Account, then all such accounts will be put under pending status and JPMiles accrual and redemption
will be possible only after all the accounts have a unique and verified email address and mobile number.

3.8 A Membership Card when issued is valid only for use during the period indicated on it and / or if no validity is expressly stated, then till the validity of membership. The member named on the Membership Card is the only person who may use the Membership Card for any purpose whatsoever. A Membership Card is not transferable and is not a credit / debit / payment card. Members will receive their Membership Card upon completion of 1 accrual activity with Jet Airways or any Programme Partner. This change is applicable to members residing in India and across the world. Further, upon completion of 1 accrual activity with Jet Airways or any Programme Partner in last 12 months or a future Purchase / Gift of JPMiles transaction, Member's Tier will be upgraded from Blue to BluePlus. However, only activities on Jet Airways /Etihad Airways, Air Serbia and Air Seychelles / Select Programme Partners will be as Qualifying activities for accrual of Tier Points and Tier Miles. BluePlus members can continue to use their existing membership card. Membership cards will be replaced when a Member qualifies for Silver, Gold, Platinum Tier with the corresponding Tier Membership Card.

3.9 If lost, the JetPrivilege membership card or a baggage tag will be reissued by the JetPrivilege
Service Centre upon receiving a written request from the member or can be requested online by logging into the
JetPrivilege account at jetairways.com or jetprivilege.com. To re-
issue your physical membership cards, a fee of 500 JPMiles will be levied for all BluePlus members. For Platinum, Gold and
Silver members this fee is waived off. Platinum and Gold members can request for reissuance of baggage tags by sending a
written request to memberservices@jetprivilege.com. A fee of 250 JPMiles will be towards reissuance. For more details on
charges and fees, refer to clause 23 on Service Charges.

Enrolment

An application to join the JetPrivilege Programme deems acceptance of all the Terms and Conditions.

4.1 Via Enrolment Form:

4.1.1 Prospective Members may apply to enrol into the JetPrivilege programme through an 'Enrolment
Form' and may start to quote the membership number printed on the face of the same. Membership however, is not confirmed
and mileage credits earned will not be honoured until the duly filled Enrolment Form has been accepted and processed by
JetPrivilege.

4.1.2 Enrolment Forms will not be processed and treated as valid unless completed correctly in English,
with all the mandatory fields filled in and signed by the Member.

4.2 Via Website / Mobile App / Social Media Registration:

4.2.1 Potential Members may apply to enrol into the JetPrivilege Programme through the Jet Airways
website www.jetairways.com or JetPrivilege website jetprivilege.comjetprivilege.com or Jet Airways mobile application or the prevalent social media
channels including but not limited to Twitter, Facebook, LinkedIn, etc. and may start to quote the JetPrivilege membership
number that is sent to him / her via e-mail on successful completion of the online enrolment process.

4.2.2 Membership, however, is not confirmed and mileage credits earned will not be honoured until the
online registration form has been completed correctly in English, with all the mandatory fields filled in and programme
terms and conditions accepted by the Member and processed by JetPrivilege.

4.3 Via Tele-enrolment:

4.3.1 Potential Members may call up the JetPrivilege Service Centre and get themselves listed for
enrolment. However, this is a provisional enrolment only. Full enrolment into the JetPrivilege Programme is subject to the
Member logging on to the Jet Airways website jetairways.com or JetPrivilege website jetprivilege.com and completing the balance information as required by the programme.

4.3.2 Once updated, the Member may start to quote the membership number that is given to him over the
phone at the time of the Membership request.

4.3.4 Membership, however, is not confirmed and mileage credits earned will not be honoured until the
online registration form has been completed correctly in English, with all the mandatory fields filled in and programme
terms and conditions accepted by the Member and processed by JetPrivilege.

4.4 Via Check-In Enrolment Forms:

4.4.1 Prospective Members may apply to enrol into the JetPrivilege Programme through a Check-In
Enrolment form.

4.4.2 Membership however, is not confirmed and mileage credits earned will not be honoured until the
duly filled Check-In Enrolment Form has been accepted and processed by JetPrivilege.

4.4.3 Check-In Enrolment Forms will not be processed and treated as valid unless completed correctly in
English, with all the mandatory fields filled in and signed by the Member.

Any enrolment will be valid and honoured provided such membership has a unique mobile number or email
address not utilized by another JetPrivilege number. However, exceptions do exist at discretion of JetPrivilege, details
of which will be available with JetPrivilege on request.

4.5 Accuracy of Information:

4.5.1 Applications will not be considered for enrolment if any of the details provided at the time of
enrolment are found to be incorrect or non-factual.

4.5.2 An applicant for Membership must supply all of the information required in the JetPrivilege
Membership application form and complete all the processes and procedures as required by the Programme to complete the
account set-up.

4.5.3 JetPrivilege may accept or reject any application for Membership in its absolute discretion. If
an application for Membership is rejected, then any benefit that may have earned to the applicant through the use of a
temporary membership card will be null and void.

4.5.4 The personal information provided by the Member in the application form or that the Member will
provide as a JetPrivilege Member:

will be retained and used by JetPrivilege to ensure the efficient running of the Programme,
including the crediting of JPMiles, the provision of Membership statements and the awarding of Membership levels

may be disclosed as required by law

may be used by JetPrivilege to send you communications about promotions, services, products and
facilities offered by JetPrivilege (Please visit the My Preferences section under the My Profile page to unsubscribe from
receiving newsletters)

may be disclosed to a Partner of the JetPrivilege Programme to assist that Partner in the planning
and development of the JetPrivilege Programme; and

may be used by Partners to send separate communications to the Member about services, products and
facilities offered by that Partner – (Please visit the My Preferences section under the My Profile page to unsubscribe
from receiving Partner communication) and

may otherwise be used in a manner which a Member may authorise from time to time

4.6. Updating Account Information:

4.6.1 It is the responsibility of the JetPrivilege Member to advise the JetPrivilege Service Centre of
any changes in his/her name, address or preferences in writing.

4.6.2 Members may also update their address and preference details directly online by logging in at
jetairways.com or jetprivilege.com. Name changes, however, cannot
be made online. Name change requests can only be made, if a written request is sent to the JetPrivilege Service Centre,
duly signed by the Member. Requests for changes in name should be accompanied by supporting legal documentation, as may be
specified at the time of making the name change request or as may be requested by JetPrivilege.

4.6.3 Account status of any Member who does not record a single accrual or redemption activity during
any 365 consecutive days after enrolment or after the last flight date, will be made inactive automatically. The Member
can contact the Service Centre to re-activate the account.

5. Use Of The Card, Membership number and Benefits

5.1 The Member agrees that by using the JetPrivilege membership card and by quoting his /her membership
number to Jet Airways and/or any Programme Partners, he/she has read and understood the terms and conditions of the
JetPrivilege Programme, and confirms that he /she is bound by such terms and conditions.

5.2 The JetPrivilege Membership Card remains, at all times, the property of JetPrivilege, which
reserves the right at any time in its absolute discretion and without giving notice to such Member to refuse Membership,
to revoke Membership or refuse or withdraw an upgrade (as applicable) to any Tier of Membership. The Member must return
his / her JetPrivilege membership card and any associated benefits provided along with the Membership Card within 15
working days whenever requested by JetPrivilege.

5.3 The Member named on the JetPrivilege Membership Card is the only person who may use the
JetPrivilege Membership Card for any purpose whatsoever. A JetPrivilege Membership Card is not transferable and is not a
credit, debit or a payment card. JetPrivilege membership numbers are non-transferable.

5.4 A JetPrivilege Membership Card is valid only for use during the period indicated on it and /or if
no validity is expressly stated, then till the validity of Membership.

5.5 A Member must quote his /her Membership number and name as mentioned on his /her card when booking
and checking in for flights on Jet Airways and /or using the services of a Programme Partner. If a Member fails to provide
the required Membership information accurately when making such booking or availing such services, this may result in the
applicable JPMiles not being credited to the Member's account and JetPrivilege, Jet Airways or its Programme Partner will
not be responsible in this regard.

5.6 Only the Member or any of the authorized or nominated representative of the Member is eligible to
obtain information from JetPrivilege relating to such membership data including but not limited to travel data, Programme
Partner activity data, JPMiles accumulated and Fare Choices / Booking Classes made by the Member.

5.7 When a Member seeks to use or obtain any of the services, benefits, facilities or arrangements
offered, the provision of such services, benefits, facilities or arrangements will be subject to the respective terms and
conditions of the provider of said benefits, facilities or arrangements.

5.8 While JetPrivilege will endeavour to ensure that the services, benefits, facilities and
arrangements as expressed or advertised by Jet Airways and the Programme Partners will be available to the Members,
JetPrivilege will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-
provision, whether whole or part, of any such services, benefits, facilities or arrangements.

5.9 If benefits, facilities or arrangements are provided or made available to a Member as a result of
his/her Membership, whether these are provided by Jet Airways or by Programme Partners, such a Member will be personally
liable for any and all costs, taxes, surcharges, fees, carrier charges, other charges, claims or liabilities of whatever
nature arising from the provision or availability of such benefits, facilities or arrangements.

5.10 Irrespective of the Tier, if the membership card or a baggage tag is lost, then the corresponding
replacement the JetPrivilege Membership Card or a baggage tag will be reissued by the JetPrivilege Service Centre upon
receiving a written request from the member. A fee of 500 JPMiles would be charged to the members for reissuing of
membership card. These charges of 500 JPMiles are waived off for JetPrivilege Platinum, Gold and Silver members. Effective
Apr 1, 2016, a fee of 250 JPMiles would be levied on Platinum and Gold members for reissuance of baggage tags.

5.11 JetPrivilege and / or its Programme Partners reserve the right to require proof of earning from
the Member, including copies of ticket coupons and / or boarding passes from flights claimed to have flown or copies of
receipts or similar documentation.

Member Obligations and Responsibilities

6.1 Members must not

(i) act in any way which breaches these Terms and Conditions or

(ii) abuse or misuse JetPrivilege Programme, any Awards, benefits, facilities, services or arrangements
accorded to the Member as a result of Membership including by:

(a) engaging in illegal or fraudulent activities

(b) supplying or attempting to supply false or misleading information, or making a misrepresentation to
JetPrivilege or any of its Programme Partners

(c) misusing, selling, assigning, transferring or acquiring or offering to misuse, sell, assign,
transfer or acquire any Award, Benefit or points other than in accordance with these Terms and Conditions

(d) acting in a hostile, abusive or aggressive way towards JetPrivilege staff or any of its Programme
Partners' staff

(e) acting in an unruly manner on board a Jet Airways or an Airline Partner flight or in any Jet
Airways or Airline Partner airport lounges or at any other Programme Partners' locations/property

(f) refusing to follow reasonable instructions from JetPrivilege staff or the staff of any of its
Programme Partners

(g) engaging in Sale, purchase or barter of JPMiles or Award tickets or Upgrade Vouchers or any service
or product offered through JetPrivilege

(h) misuse the JetPrivilege Membership card or Programme benefits

6.2 Members are responsible for regularly checking their Membership Account and must:

(i) notify JetPrivilege or applicable Programme Partner of any omissions, incorrect entries or other
discrepancies within six months of the applicable flight

(ii) notify JetPrivilege or applicable Programme Partner of any omissions, incorrect entries or other
discrepancies within six months of any other transaction

(iii) advise JetPrivilege of any change of name, address or other details as soon as practicable after
the change. Changes to the mailing address, contact number or other details may be made by logging into the JetPrivilege
Account online at jetairways.com or jetprivilege.com. Members must
supply their Membership number, and any requested security information when making any such changes. Written proof must be
supplied for any change of name, and may be required for any change. JetPrivilege is not responsible for any failure by a
Member to notify JetPrivilege Programme of any changes in accordance with this clause or for any incorrect changes
notified to JetPrivilege.

(iv) carry their JetPrivilege membership card during travel on Jet Airways, Etihad Airways, Air Serbia and Air Seychelles flights to be able to avail of the benefits entitled as per the member's Tier.

6.3 The Member will be solely responsible to maintain the confidentiality of his/her own JetPrivilege
account. Members agree to accept responsibility for all activities that occur under their account or password.

6.4 Members should take all necessary steps to ensure that their JetPrivilege Account number / details,
Membership ID, password and the transaction details in their JetPrivilege Account are kept confidential and secure and
should inform JetPrivilege Service Centre immediately if they have any reason to believe that the same have become known
to anyone else, or if their JetPrivilege Account is being, or is likely to be, used in an unauthorized manner.

6.5 The Member is solely responsible and liable for any accrual or redemption carried out from his /
her JetPrivilege account either by the Member himself / herself or any other person. JetPrivilege or Jet Airways or the
Programme Partners will not be responsible and / or liable for any accrual or redemption carried out from Member's account
in any circumstances whatsoever.

6.6 Each Member is responsible for ensuring that they have sufficient JPMiles to redeem for any Award
that they request.

7. Suspension and Termination Of Membership

7.1 If a Member has committed a material breach of any of the Terms and Conditions or misuses or abuses
the JetPrivilege Card (refer the Schedule annexed) or the programme Benefits, then JetPrivilege may do any one or more of
the following without any advance notice to the member:

(i) terminate the Member's Membership and / or the right of the Member to use the Card

(ii) cancel the Member's JPMiles or any part thereof or

(iii) cancel or refuse to honour any Awards, Benefits or both, that have been redeemed by or provided
to the Member. In such a case, JetPrivilege may inform Jet Airways or the Programme Partners in relation to any such
misuse or material breach of the Terms and Conditions and the cancellation and / or refusal to honour such Award or
Benefits and any miles accrued or redeemed or any payments towards such transactions will be treated as null and void and
the Benefits offered, all the JPMiles in the Member's JetPrivilege Account and payments will be forfeited.

7.2 In the event that more than one Membership number is assigned to the same individual (duplicate
accounts), JetPrivilege reserves the right to merge the two accounts. In the event the same e-mail id / mobile number is
updated in more than one JetPrivilege account, then all such accounts will be deactivated. Such account(s) will be
activated only when the respective JetPrivilege Member(s) amend the respective email id's/mobile numbers and the mobile
number and the email id have been verified through the second factor authentication procedure of the Programme such that
each account has a unique email id/unique mobile number recorded against the same. Member(s) can amend their email id(s) /
mobile number(s) by logging into the respective JetPrivilege Account(s) online at jetairways.com or jetprivilege.com or through the mobile application of Jet Airways or
JetPrivilege. Alternately, they can send an email to the JetPrivilege Service Centre via the same email id registered in
the JetPrivilege account. In such cases, the email id/mobile number present in any of such account's will be changed
provided the email/mobile number change request is received from the same email id as reflecting in the account(s).

7.3 Membership will terminate automatically on the death of a Member. JetPrivilege will close the
Member's account on notification of the Member's death. JetPrivilege will not be liable for any loss or damage whatsoever
suffered by any person as a result of the cancellation. However, the Member's legal heir may, upon production of relevant
documents, redeem the JPMiles available in the deceased's JetPrivilege account till such time as they are valid for
redemption.

7.4 JetPrivilege reserves the right to terminate at any time, without giving any notice, throughout the
world, or in a specific country, in which JetPrivilege is associated with its Programme Partners, the right of any or all
Members to earn or redeem JPMiles or to accrue or use any of the other benefits offered by JetPrivilege.

7.5 JetPrivilege shall be at liberty to use any information and data made available to it in relation
to any suspicious activity / misuse / abuse of the terms and conditions by a Member. Further, Jet Privilege may initiate
processes of suspension and termination of the membership based on such information. JPPL shall not be liable for the use
of such information / data.

7.6 JetPrivilege shall not be liable for any loss or damage, whether direct or indirect, resulting from
termination or change of, or to the JetPrivilege programme or any of the facilities, benefits or arrangements which are
made available to Members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of
any such services, benefits or facilities.

7.7 Any transaction / activity done by a JetPrivilege Member which breaches the program terms and
conditions will be treated as Null and Void by the programme. Payments and JPMiles accrued / redeemed to carry out such
activities will be forfeited.

7.8 JetPrivilege also reserves the right to terminate the Membership in the is any in breach of program
Terms and Conditions.

7.9 Selling/Attempting to sell upgrade vouchers or award tickets (issued for travel on Jet Airways or
Airline Partners) is an illegal activity and will attract legal action including but not limited to suspension of your
JetPrivilege Membership. In such an instance all JPMiles in your account will be confiscated. JetPrivilege reserves the
right to initiate legal or another or action it may deem fit to pursue if it suspects any fraud or misuse of the terms and
conditions.

8. Audit and Disqualification

8.1 JetPrivilege reserves the right to audit any and all Members' JetPrivilege accounts at any time,
without notice to the Member(s), to ensure compliance with the terms and conditions of the Programme and the Jet Airways
conditions of carriage (which apply to all guests). Jet Airways' Conditions of Carriage include a prohibition against
actions involving fictitious multiple bookings. In the event that the audit reveals discrepancies or violations, the
processing of Awards, accrual of JPMiles or Benefits and mileage summaries may be delayed until the discrepancies or
violations are resolved.

8.2 Violators are subject to having their JetPrivilege accounts blocked (e.g., JPMiles may not be
redeemed from a blocked account) or penalties imposed through the deduction or forfeiture of JPMiles from their
JetPrivilege accounts.

8.3 JetPrivilege also reserves the right to disqualify any person from further participation in the
JetPrivilege programme if, in JetPrivilege's sole judgment such Member has violated the Programme terms and conditions or
in Jet Airways' sole judgment, has violated Jet Airways' Conditions of Carriage or any of the terms and conditions
described herein.

8.4 JetPrivilege reserves the right to initiate legal or another or action it may deem fit to pursue if
it suspects any fraud or misuse of the terms and conditions of the JetPrivilege Programme.

9.2 The JetPrivilege Blue Tier is the entry level into the JetPrivilege Programme. Entitlement to the
JetPrivilege Platinum, Gold, Silver or BluePlus tiers depends on the applicable level of Tier Points or Tier Miles earned
by Members within a stipulated time period.

9.3 To retain or upgrade a Membership Tier, the Dynamic Tier Review (DTR) is referred to. The details
of the same can be found on jetairways.com or jetprivilege.com or
through the mobile application of Jet Airways or JetPrivilege.

9.4 Tier evaluation is specific to a Member and is calculated from the date of his / her enrolment into
JetPrivilege during which his / her activities are ascertained for upgrade, retention or downgrade; for upgrade the
Member's Tier Status is reviewed every day as per the DTR for Qualifying Activities in the last 6 months or 12 months; for
retention / downgrade the Member's Tier Status is reviewed on the anniversary of his / her enrolment into JetPrivilege or
the anniversary date of achievement of a Tier Status and for Qualifying Activities in the last 12 months / 18 months / 24
months.

9.5 Tier is valid as per the date printed on the Membership Card.

9.6 JetPrivilege may, from time to time, change the number of Tier Points or Tier Miles needed to
qualify for each Tier or the Tier Validity or Tier Review Period but will inform Members in advance of any changes.

9.7 With effect from Sep 21, 2015, a member who undertakes one accrual activity with Jet Airways or any Programme Partner in the last 12 months will be upgraded from Blue to BluePlus Tier and will be counted as an ‘Active' member activities on Jet Airways, Etihad Airways, Air Serbia and Air Seychelles or selected Programme Partners, as amended from time to time, will be treated as Qualifying Activities for the purpose of accrual of Tier Points and / or Tier Miles for the purpose of upgrade or retention of Tier Status.

10.1.1 Members earn JPMiles only on qualifying flights on Jet Airways basis the percentages mentioned
in the mileage accrual structure which factors Distance, Network and Fare Choices made. Members earn JPMiles only on
qualifying flights on Jet Airways codeshare flights basis the percentages mentioned in the mileage accrual structure which
factors Distance, Network and Booking Classes made.

10.1.2 JetPrivilege Programme uses Minimum JPMiles and Ticketed Point Mileage (TPM) as the basis for
crediting JPMiles for flight activities undertaken on Jet Airways. For codeshare flights operated by Airline Partners,
where Jet Airways is the marketing carrier, JPMiles for flight activities are credited based on the Ticketed Point Mileage
(TPM). Ticketed Point Mileage is calculated by International Air Transport Association (IATA) and is defined as the
distance between an origin point and destination point using direct, non-stop sector miles (not kilometres).

On Jet Airways marketed and operated flights and Jet Airways flights operated under S2 code, for
distances up to 500 miles, mileage accrual as defined in the mileage accrual chart as per the Fare Choices is based on a
flat value of 500 miles. For distances 501 miles and above, mileage accrual as defined in the mileage accrual chart as per
the Fare Choices is based on the actual TPM.

Cabin Bonus JPMiles and Tier Bonus JPMiles are credited as a percentage of the Base JPMiles
earned.

When flying on Jet Airways codeshare flights operated by Airline Partners and Etihad Airways, Air Serbia and Air Seychelles; mileage accrual as defined in the mileage accrual chart as per the Booking Classes is based on the actual TPM.

When flying on Airline Partners, JetPrivilege Members earn JPMiles basis the mileage accrual structure chart as defined by the respective Airline Partner.

10.1.3 Members will earn JPMiles as per the accrual chart for travel on Jet Airways.

10.1.4 Members earn Tier Miles and Tier Points only for Qualifying Flights on Jet Airways, Jet Airways Codeshare flights and Etihad Airways, Air Serbia and Air Seychelles carriers.

Please note: Earning of JPMiles, Tier Points and Tier Miles on Etihad Airways, Air Serbia and Air Seychelles flights are limited to JetPrivilege members traveling on flights operated and marketed by them or on Jet Airways codeshare flights operated by Etihad Airways and Air Seychelles. Travel on flights operated and marketed by two different carriers (e.g. JetPrivilege member traveling on an Air Serbia marketed & Etihad Airways operated flights) will be ineligible.

10.1.5 When utilizing Upgrade Vouchers or the JPMiles Upgrade facility or Cash Upgrade or any
involuntary upgrade and upgrading to class D or R on Jet Airways, Members will earn JPMiles as per the original booked
class in Economy / Première. Furthermore, when an upgrade facility is undertaken by the Members under promotions / offers
/ campaigns at the airport or any other channel then the member need to check with the concerned authority at the time of
availing the offer on the earning of JPMiles.

10.1.6 To ensure credit of JPMiles, the Member must make all of his/her bookings in the same name as
the name as printed on the Membership Card.

10.1.7 To earn JPMiles, the Member must quote his / her Membership Card number at the time of making
the booking and also present his / her Membership Card at the time of check-in.

10.1.8 Failure to give complete /correct information may result in the JPMiles due for that activity
not being credited to the Member's account and the Member not receiving certain service Benefits.

10.1.9 If a Member is involuntarily rerouted by Jet Airways on another carrier for reasons within Jet
Airways' control, and the original Jet Airways flight on which the Member was booked would have qualified for JPMiles, the
Member may claim a JPMiles credit by sending details, including ticket coupons and boarding pass where issued, to the
JetPrivilege Service Centre.

10.1.10 JPMiles will not be awarded where the flight booked is cancelled or rerouted due to any reason
beyond the control of Jet Airways, including but not limited to weather delays.

10.1.11 In case a JetPrivilege Member is also a Member of Airlines Partner's loyalty programme, he /
she can choose to receive JPMiles credit in relation to any flight in only one account. The account, in which the Member
wishes to have his / her activity credited, will remain the same for all the sectors of a particular itinerary.

10.1.12 The responsibility to check that JPMiles and activities have been properly credited lies with
the JetPrivilege Member. This can be checked by logging into the Membership account online at jetairways.com or jetprivilege.com or through the mobile application of Jet Airways /
JetPrivilege.

10.1.13 All activities that are not tracked automatically at the time of travel may be credited later
at Jet Airways' discretion. New enrolees and existing JetPrivilege Members can claim retro credit for Jet Airways fights
taken in the past 180 days from current date. These can be claimed online at jetairways.com or jetprivilege.com through the 'Claim Missing Miles' page.

10.1.14 In case of dispute about entitlement to mileage credit, Jet Airways may require proof of travel
on the relevant sector including the retained segment of the boarding pass and guest receipts for the sector claimed to
have been flown.

10.1.15 If a JetPrivilege Member purchases an extra seat for self on a particular flight, JPMiles will
only be awarded for the primary booking. No JPMiles will be credited for the extra seat.

10.1.16 Members are required to keep the original travel ticket and boarding pass for claiming missing
JPMiles (until the appropriate flights are reflected on their statement).

10.1.17 JPMiles are credited to the Membership Account automatically; provided the Membership number is
recorded at the time of booking and at check-in, and the name in the booking is in the same format as printed on the
Membership Card.

However, if there are any missing flights

The Member is required to wait for 6 days from the date of travel before submitting a
claim

Retro credit can be claimed for flights taken in the last 180 days from current date

Retro claim online will not be possible if the booking name format differs from the one printed on
the Membership Card

Online retro credit is possible if the check-in system at the departure city is automated. Please
contact JetPrivilege Service Centre for updating JPMiles for manual stations

Note: In case the Member has availed of an upgrade to Première or First Class against vouchers,
JPMiles upgrade, cash upgrade or any involuntary upgrade done at the airport; it will take a minimum of 6 days for
automatic-credit of flights. Members must contact the JetPrivilege Service Centre, should the flight still not reflect in
the account. Miles can be claimed online for Jet Airways flights.

10.2 Earning of JPMiles with Programme Partners.

10.2.1 JPMiles are credited automatically provided the JetPrivilege Membership number is recorded at
the time of reservation and at check-in or at the time of completion of a Qualifying Charge with a Programme Partner. It
is the JetPrivilege Members' responsibility to ensure that the Membership number is provided at the time of making a
reservation and checking in for travel on any Airline Partner or at the time of completion of an activity while using the
services of our other Programme Partners. Please allow 6-8 weeks for the Programme Partner activity to reflect in the
JetPrivilege Account.

10.2.2 No JPMiles will be awarded for any flights or other service provided by Programme Partners for
whom the Member obtains benefits from another frequent flyer programme or loyalty programme, unless the partner offer
specifically states this on the website atjetairways.com or jetprivilege.com or through the mobile application of Jet Airways / JetPrivilege.

10.2.3 Members can earn JPMiles when using any eligible Programme Partner service. The use does not
have to be in conjunction with a Jet Airways flight to be eligible for JPMiles.

10.2.4 Partner JPMiles are earned only on qualifying charges in respect of the services offered by the
Programme Partners. It is the responsibility of the Member to check with the Programme Partner if the rate being paid or
the service or product being purchased is eligible for earning Partner JPMiles.

10.2.5 Partner Hotels offer certain benefits and JPMiles to Members if a Member quotes his / her
JetPrivilege Membership number when making a booking and presents his / her JetPrivilege Membership Card on checking in. A
stay is defined as all consecutive nights at one hotel, whether or not the Member checks out and checks back in during the
stay.

10.2.6 If two or more Members occupy the same room or rent the same car, Partner JPMiles will be
credited only to the Member whose name and JetPrivilege Membership number appear on the reservation / activity
invoice.

10.2.7 Separate hotel stays on consecutive days in the same Partner Hotel property do not earn
additional Partner JPMiles.

10.2.8 Accumulation of both Partner JPMiles and partner loyalty programme points, for the use of any
partner service, is at the sole discretion of JetPrivilege and the participating Programme Partner. Members are advised to
verify with the Programme Partner whether it awards JPMiles or points, or both.

10.2.9 JetPrivilege is not responsible for informing Members of any changes in JetPrivilege
participation by Jet Airways or its Programme Partners. Members are therefore advised to confirm partner status prior to
using the services / facilities of our Programme Partners. Partner JPMiles are available only at participating partner
locations, or for Qualifying Charges which are subject to change without notice.

10.2.10 Some of the additional benefits and privileges offered by the Programme Partners will only be
made available to the Member subject to quoting of a specific promotion code. Members must therefore check and quote the
code as and where applicable to avail of the additional benefits and privileges.

10.2.11 JetPrivilege has no liability for the acts or omissions of Jet Airways or its Programme
Partners.

10.2.12 Members are subject to Jet Airways' and the participating Programme Partners' relevant terms
and conditions for reservation, ticketing, passport and all other matters concerning the use of such services as the case
may be.

10.2.13 Any Programme Partner activity that is not tracked automatically at the time of use may be
credited later through a retro claim process. Members may submit their mileage claim retro-actively by submitting the
retained segment of the boarding pass and travel ticket in case of Airline Partners or guest receipts and invoices in case
of other partners to the JetPrivilege Service Centre provided that the Member was enrolled in the JetPrivilege programme,
at the time of travel / undertaking the partner transaction and the claim is made within 180 days from the date of travel
or the relevant transaction. JetPrivilege will validate these transactions with the concerned partner and credit the
JPMiles if the transaction is eligible for credit and as advised by the partner.

Note: *For Partner activities JPMiles can be claimed in the last 180 days from current date and
not preceding the enrolment date.

10.2.14 For any missing Partner activities, Members must contact the JetPrivilege Service Centre with
relevant proof of activity (i.e. original or clear photo copy) of:

Ticket and boarding pass for Airline Partners

Invoices for Non-Airline Partners

10.2.15 Any Partner activity undertaken prior to enrolment in the JetPrivilege programme is not
applicable for mileage credit.

10.2.16 All Programme Partners, which offer mileage and or service benefits to JetPrivilege Members,
are listed on jetairways.com or jetprivilege.com or on the mobile
application of Jet Airways / JetPrivilege.

10.2.17 In case of any Bonus JPMiles promotion, the Member will be required to quote the specific
promotion or campaign code in order to become eligible to earn the Bonus JPMiles. Retro-credit will not be given for Bonus
JPMiles if the promotion or campaign code is not quoted by the Member at the time of booking the activity / availing of
the service.

10.2.18 Details of how Members earn JPMiles on Partners are available on jetairways.com or jetprivilege.com or on the mobile application of Jet Airways /
JetPrivilege.

11. Bonus JPMiles On Jet Airways E-Services

11.1 Bonus JPMiles for e-Services - Booking e-services – Revenue tickets booked on Jet Airways Online
at jetairways.com, or through Interactive Voice Response (IVR) at the Jet Airways Reservation Centre or through the Jet
Airways mobile application, Effective Aug 17, 2016, Members earn 250 Bonus JPMiles. This is not available when the booking
is done using the pay online facility.

11.2 Bonus JPMiles for e-services will be credited to the Member's account only upon completion of the
flight on a per sector per passenger basis for eligible activities.

11.3 Members booked in G (Group bookings), D (Redemption/Interline), E (non-revenue), R and X
(Redemption) booking class are not eligible for earning of this Bonus JPMiles. All other classes of travel will be
eligible for earning Bonus JPMiles for Online Booking.

11.4 Standard JPMiles for a sector will be awarded in accordance to the class of booking based on the
multi-level JPMiles earning system.

11.5 In an event where there is more than 1 guest in a PNR and all have booked using the eligible
booking channels, the JetPrivilege member(s) will earn the Bonus JPMiles only for his / her own travel.

11.6 The Bonus JPMiles earned as a result of this promotion can be used only for redemption of
JetPrivilege Award. Only the Base JPMiles and the Cabin Bonus JPMiles that a Member earns for a sector travelled on Jet
Airways will count towards the Member's JetPrivilege Tier status.

12.1 When flying on Jet Airways or Airline Partners, JPMiles will be credited to the Member's account
based on his / her class and sector of travel and will be credited to the Member's account upon completion of the flight
unless stated otherwise.

12.2 Mileage can be accumulated only once per flight per Member, regardless of the number of seats
purchased. Mileage will be credited only to the Member who has travelled on the flight, on the relevant sector, and not to
any third party, irrespective of who has paid for the seat.

12.3 JPMiles credit for a Member's travel on Jet Airways or Airline Partners shall be based on the
JPMiles table between the cities where the Member's travel begins and ends.

12.4 Mileage will be calculated between the origin and final destination and as per Minimum Miles and
TPM for flights on Jet Airways and on basis of TPM or GCD (Great Circle Distance) for flights on Airline Partners.

12.5 For connecting flights JPMiles will be credited as the total of the separate sectors of the trip.
However, on direct or through flights with the same flight number and with one or more intermediate stops, JPMiles will be
determined from the place of origin to the final destination of travel.

12.6 JPMiles credit will be awarded according to the class of travel booked, regardless of the class of
travel / flown. JPMiles will be awarded to the Member for each journey sector flown on a qualifying flight only. The
Member must travel on an eligible fare or eligible booking class to qualify to earn JPMiles.

12.7 Voluntary plane changes in lieu of non-stop and / or direct flights for accumulation of additional
mileage or segments are not permitted.

12.8 Members will earn JPMiles as per the accrual structure defined for Jet Airways and Airline
Partners under the Airline Partners section and which may be amended from time to time. Any class other than those
mentioned in the accrual chart will not be eligible to earn JPMiles. The responsibility to check if a fare or booking
class qualifies for earning of JPMiles lies with the JetPrivilege Member.

12.9 For travel booked on discounted Jet Airways fares, i.e., Discounted Fares, Senior Citizen,
Student, Apex, Super Apex, etc., a reduced number of JPMiles may be credited. Such earnings will be subject to the terms
and conditions, as published with each fare offer, and which take precedence over the standard mileage earning terms and
conditions as published herein.

12.10 When using the products / services of the Programme Partners, JPMiles will be earned for the
Qualifying Charges as per the accrual structure for each Programme Partner as detailed under the Earn Miles section on jetprivilege.com or under the Partners section on jetairways.com and
which may be amended from time to time.

12.11 Mileage credit on Jet Airways or Airline Partner is not applicable for the following:

free tickets of any kind (e.g., Award tickets issued under this programme, tickets received in
exchange for a Jet Airways transportation voucher, promotional and sponsorship tickets)

tickets purchased to carry excess baggage such as musical instruments or to provide extra space for
the primary guest

12.12 All JPMiles accumulated in this programme are valid for redemption up to 13 quarters after they
have been earned. These miles include Base JPMiles, Cabin Bonus JPMiles, Tier Bonus JPMiles, Promotional / Bonus JPMiles
and Partner JPMiles.

12.13 Reporting of mileage credit and other account information:

12.13.1 Members can check their mileage statements by logging into their JetPrivilege Account online at
jetairways.com or jetprivilege.com or through the mobile
application of Jet Airways / JetPrivilege, which reports all activities recorded in their JetPrivilege Account. The
summary indicates the mileage credit earned on Jet Airways flights as well as with all other Programme Partners of
JetPrivilege, and mileage redemption activity, if any.

12.13.2 All mileage discrepancies must be reported to the JetPrivilege Service Centre within 180 days
of completion of the activity.

12.13.3 JetPrivilege will email the account update notification to the registered and verified email
address of the JetPrivilege Member every month.

12.14 Reporting of account discrepancies:

12.14.1 Members are advised to retain their original ticket and boarding passes in case of Jet Airways
or Airline Partners or copies of invoices or receipt documents in case of other Programme Partners till mileage credit
appears on their mileage statement and report any omissions in their JetPrivilege account to the JetPrivilege Service
Centre via mail, e-mail or online at jetairways.com or jetprivilege.com.

12.14.2 JetPrivilege is not responsible for the delivery of 'incoming' correspondence. Verbal
notification for mileage credit discrepancies is not accepted.

12.14.3 Altered or illegible documents will not be accepted for the purpose of crediting / debiting of
JPMiles as the case maybe.

12.15 Activity Based Mileage Expiry

12.15.1 The new mileage expiry rule will be effective Jun 30, 2018.

12.15.2 JPMiles earned by a member will be valid as long as a member has an accrual or redemption activity (‘Eligible Activities’) in the previous 18 months (‘Review Period’)

JPMiles earned by a Corporate under its Corporate Account as a part of the Business Rewards Programme

Any other accrual activity decided by JPPL from time to time including but not limited to manual adjustments, Purchase or Transfer of JPMiles, Bonus JPMiles, JPMiles deposited as a service recovery, etc.

12.15.4 Eligible Redemption Activity means:

An eligible Jet Award and Partner Awards

An eligible Non-Airline Partner JPMiles redemption activity

Any other redemption activity decided by JPPL from time to time

12.15.6 Every JetPrivilege Account will be reviewed each month. On the last day of each month (‘Review Day’) the system will review every JetPrivilege Account for an Eligible Activity in the Review Period; if there is an Eligible Activity then all JPMiles earned in the Review Period irrespective of their accrual date will not expire & will be extended by another month. If there is no Eligible Activity in the Review Period, then all JPMiles in the account will expire on the Review Day. This cycle of review will be undertaken at the end of every month for a rolling historic 18-month period & as long as a Member undertakes an Eligible Activity, JPMiles for such a member will keep getting extended by one month.

12.15.7 For an accrual activity to be considered as an Eligible Activity, the activity must be completed and the corresponding JPMiles must be present as a credit in the JetPrivilege Account during the Review Period. Similarly, for a redemption activity to be considered as an Eligible Activity, the activity including the debit of JPMiles must be completed during the Review Period.

12.15.8 Any accrual or redemption activity undertaken during the Review Period but for which there is no credit or debit of JPMiles in the Membership Account during the Review Period will not be considered as Eligible Activities.

12.15.9 The new mileage expiry rule will apply to all JetPrivilege members including those holding Co-brand Cards.

12.15.10 Non-expiry of JPMiles will continue for JetPrivilege Platinum Members. JPMiles will not expire if the tier status of the Member is Platinum i.e on the Review Day, if the status of the Member is Platinum then all JPMiles earned irrespective of their accrual date will not expire & will be extended by another month; this evaluation cycle continues at the end of each month (from the current end of Quarter).

12.15.11 All JPMiles earned prior to 1st July 2018 will be valid for 13 quarters (for JP members not holding a Co-brand card) and 21 quarters (for JP members holding a Co-brand card) as per the existing JPMiles validity policy. When such JPMiles are due for review at the end of the 13th or 21st quarter, the new mileage expiry rule will be applicable and if the Member has an Eligible Activity in the preceding 18 months then JPMiles will not expire & will be extended by another month.

12.15.12 All JPMiles earned on or after 1st July 2018 will be reviewed every 18 months and if the Member has an Eligible Activity in the preceding 18 months then JPMiles will not expire & will be extended by another month.

12.15.13 A Qualifying Accrual Activity credited to the account retrospectively after the expiry of JPMiles will not result in reinstatement of expired JPMiles. However, such an activity will be considered as an Eligible Activity on the subsequent Review Day.

12.15.14 If a Qualifying Redemption Activity is cancelled after Review Day, all JPMiles used for such redemption activity will expire immediately

12.15.15 An accrual or redemption activity which is cancelled within the Review Period will not be considered as an Eligible Activity.

12.15.16 Accrual Activities which are pending status will not be considered as an Eligible Activities.

12.15.17 Redeposit of JPMiles or charges/penalties towards setting up of family/kids account or cancellation of awards is not considered an Eligible Activities.

Redemption of JPMiles

13.1 JetPrivilege members can redeem their JPMiles online for an award ticket on Jet Airways flights
after they have attained the BluePlus Tier, which is upon completion of one activity with the programme. It is necessary
for members to ensure that their JetPrivilege membership account has passed through the mobile and email verification
process.

Members may avail of the following redemption facilities - Transfer JPMiles from one JetPrivilege
Account to another JetPrivilege Account and Redeem JPMiles for one cabin upgrade on Jet Airways marketed and operated
flights.

Members may also redeem JPMiles for award travel on Jet Airways, and Airline Partners. The minimum
requirement for an Award travel is 5000 JPMiles on the shortest route. Should the Member fall short of JPMiles for an
Award ticket, he / she can purchase the balance JPMiles required at Rs.1.25 per JPMile, by utilizing the 'Purchase
JPMiles' facility on jetairways.com or jetprivilege.com.

13.2 Effective Aug 17, 2016, carrier charges will be levied on JetPrivilege Award on Jet Airways booked
and confirmed on or after Aug 17, 2016.

13.2.1 Carrier charges are based on the Network, Distance (TPM) and the cabin booked.

13.2.2 Carrier charges are priced in Indian Rupees (INR) and based on the country of booking, the
carrier charges will be applied in the local currency as per the prevailing exchange rate.

13.2.3 Carrier charges will be applicable for all Jet Awards on flights across Economy, Première and
First Class cabins.

13.2.4 Carrier charges applicable for Jet Airways flights operating within & between India, Sri Lanka,
Nepal, Bangladesh & Bhutan (i.e. Indian sub-continent) will be as per the Indian-subcontinent structure. Example: An Award
ticket in Economy for a One-way Travel between Mumbai Colombo on Jet Airways will require 12000 JPMiles + INR 300 carrier
charges + other statutory taxes, fees, surcharges as applicable from time to time.

13.2.5 Similarly, for Jet Airways flights operating from/to the Indian Subcontinent and other
International destinations and for flights operating within other International destinations, the International structure
for carrier charges will apply.

13.2.6 Carrier charges will be applied on a per segment per passenger basis and will be payable by
members in addition to all statutory taxes, charges, fees and levies currently applicable. In case of journeys involving
multiple sectors / stop-overs, the total carrier charge value to be levied will be the sum total of the values per sector,
corresponding to the distance bands of each segment.

13.2.8 The value of carrier charges will be the same for both adult and child.

13.2.9 Effective Nov 01, 2017, all award travel booked against JPMiles and ticketed on or after November 01, 2017 will attract a revised carrier charge rate. Click here to view the revised carrier charges rate

13.2.10 Carrier charges applicable for Jet Airways flights operating within & between India, Sri Lanka, Nepal, Bangladesh & Bhutan (i.e. Indian sub-continent) will be as per the Indian-subcontinent structure. Example: An Award ticket in Economy for a One-way Travel between Mumbai Colombo on Jet Airways will require 12000 JPMiles + INR 450 carrier charges + other statutory taxes, fees, surcharges as applicable from time to time.

13.2.11 Bookings ticketed prior to 01st November 2017 for travel on or after Nov 01, 2017, in case of reissuance on account of date change, sector change, etc. request on or after Nov 01, 2017 will attract revised carrier charges and the difference will be collected in addition to any other statutory charges, if any.

13.3 The tax amount payable for the Award ticket is subject to variations as per the rate of exchange,
Government regulations and as per the Award ticket travel policy of Jet Airways and Airline Partners. Any applicable
differential Airport Departure Tax or Upgrade Tax or other levies by Jet Airways, Airline Partners, Airport Operators and
Government Bodies, will be payable at the respective airport before checking-in for the flight.

13.4 Applicable fees and charges :

In case of fresh issuance of an JetPrivilege Awards on Jet Airways, or Airline Partners:

13.4.1 JetPrivilege Awards will be issued only after the Member pays the applicable taxes, surcharges,
carrier charges, fees and any other charges as determined by Jet Airways / Airline Partner / Airport Operator / Government
at the time of ticketing the JetPrivilege Award.

13.4.2 All JetPrivilege Award are subject to applicable fees under the JetPrivilege Programme, such as
JetPrivilege processing fees.

13.4.3 Members will be liable for all taxes, carrier charges and other charges associated with Award
travel on Jet Airways, including without limitation, airport departure tax, customs fines, immigration fees, airport
charges, customer user fees, agricultural inspection fees, security and insurance surcharge or other incidental fees or
taxes charged by any person or relevant authority or body. For Award travel initiated on Airline Partners in addition to
the above taxes and charges Member will also be liable to pay the applicable fuel surcharge.

13.4.4 Members shall also be responsible for all other expenses, carrier charges and any other charges,
claims or liabilities arising in relation to the use of tickets for Award travel.

13.4.5 Refund of the taxes, surcharges, carrier charges and fees, for unused Award tickets need to be
collected within 2 years of the date of issue of the Award ticket.

13.4.6 With effect from Feb 11, 2013, a fee / charge is payable for Award tickets issued against Credit
/ Debit cards at JetPrivilege service centre or at Jet Airways Reservations OR any of the Jet Airways ticketing offices in
the city or at the airport.

13.4.7 This fee / charge will be payable per ticket, per passenger / guest, per sector as specified
below, at the time of issuing the fresh ticket. This fee / charge will be payable / collected at the point of ticket
issuance i.e. where
the transaction is taking place.

At JetPrivilege Service Centre:

Convenience Fee:

Indian Subcontinent India Journey (Credit/Debit Card)

Premiere: INR 150

Economy: INR 150

International Journey (Credit/Debit Card)

First Class: INR 150

Premiere: INR 150

Economy: INR 150

At ticketing counters in the city of at airports Optional Payment Charge:

Indian Subcontinent India Journey (Credit/Debit Card)

Premiere: INR 150

Economy: INR 150

International Journey (Credit/Debit Card)

First Class: INR 150

Premiere: INR 150

Economy: INR 150

13.4.8 The above-mentioned fee is applicable to all JetPrivilege Members, irrespective of the Tier
status.

13.5 Additional Charges:

a. At London - Credit Card Transaction Fee: GBP 5.50 / - will be charged per ticket for every payment
accepted by Credit Card at London ticketing offices with effect from Feb 15, 2012. Reissue of tickets originally issued on
website will also attract Credit Card fee if payment is accepted by Credit Card at London ticketing offices. All above-
mentioned charges / fees are payable when requesting a fresh ticket and every time a change is made to the original ticket
/ at the time of re-issuing an existing ticket. These charges / fees are non-refundable. These fees / charges are
applicable to all Indian Subcontinent and international tickets issued for travel on Jet Airways, and any of our Airline
Partners.

b. Service fee of 15% will be applicable for all the transaction like Transfer of JPMiles, Purchase
JPMiles effective Jun 1, 2016.

c. There are no charges for stopovers included in an Award itinerary, where stopovers are at connecting
points on the most direct route between the origin and destination.

d. If Members are transacting on a website where the merchant is based out of India, their issuer may
charge an 'International Transaction Fee' if they complete the transaction through a non-Indian card.

e. The Airport Departure Tax payable at London Heathrow (LHR) airport is applicable when traveling on
flights out of LHR airport, based on the cabin flown and is payable per guest. This tax amount is also applicable when
availing an upgrade to the higher cabin, against Upgrade Vouchers or JPMiles Upgrade. If availing an upgrade against
upgrade vouchers, then relevant upgrade vouchers must be presented at the time of check-in at LHR airport. When availing
an Upgrade to the higher cabin, the differential tax amount can be paid at Jet Airways Ticketing Desk located in Zone C,
Terminal 4, London Heathrow for flights out of London; before checking-in for your flight. Alternatively, the tax can be
paid at any Jet Airways Airport or City Office Ticketing Desk. An MCO (Miscellaneous Charge Order) will be issued by the
Ticketing Desk confirming the differential tax collected. The MCO must be presented at the Airport Check-in counter to
avail the Upgrade. Guests / members who are directly transiting via London and have availed of the through-check in
facility, are not liable to pay this tax. Please note, the Airport Departure tax and the rules governing the same are
subject to change. Members may contact the Jet Airways ticketing desk at LHR, for more information.

f. The Airport Departure Tax payable by the guest at Charles de Gaulle airport (CDG) is applicable when traveling on flights out of CDG airport, when the member has availed an upgrade to the higher cabin, against Upgrade Vouchers or JPMiles. The tax amount payable is 40.56€ and can be paid at the Jet Airways ticketing counter at the airport. Please note, the Airport Departure tax and the rules governing the same are subject to change. Members may contact the Jet Airways ticketing desk at CDG, for more information.

13.5.1 All the above-mentioned charges / fees are non-refundable.

13.6 General Conditions of Redemption:

13.6.1 Members may avail their JPMiles for Award travel on Jet Airways and Airline Partners. The
minimum requirement for an Award travel is 5000 JPMiles on the shortest route. Should the Member fall short of JPMiles for
an Award ticket, he / she can purchase the balance JPMiles required at Rs.1.25 per JPMiles (or in any other local currency
as per the rate of exchange as on that date), by utilizing our 'Purchase JPMiles' facility on jetairways.com or jetprivilege.com.

13.6.2 Awards for travel will only be issued to and from destinations served by Jet Airways and / or
Airline Partners designated at the time the ticket is issued and also at the time the ticket is used. The most direct
routing must be taken.

13.6.3 Members are responsible for obtaining all relevant documentation (Visa, travel permits, etc.),
as required for the intended award travel. If the documentation is not supplied by the Member, neither Jet Airways,
Airline Partner nor JetPrivilege will be liable for refusal of entry into any destination by local authorities.

13.6.4 JetPrivilege Award on Jet Airways and Airline Partners can be requested for both, one-way or
return travel.

13.6.5 JetPrivilege Award on Jet Airways and airline partners are valid only for the guest whose name
is printed on the ticket and / or the boarding pass.

13.6.6 Jet Awards are valid for one year from the date of issue and cannot be extended under any
circumstances.

13.6.7 JetPrivilege Awards on Airline Partners are valid only for the date printed on the face of the
ticket and cannot be changed or extended under any circumstances. In addition to the standard JetPrivilege terms and
conditions, JetPrivilege Awards on Airline Partners are also subject to the Airline Partners' terms and conditions, as
they may apply. It is the responsibility of the Member to verify the additional conditions that may apply when travelling
with our Airline Partners.

13.6.8 Jet Awards issued against JPMiles are not eligible for earning mileage credit.

13.6.9 Jet Airways, as well as its Airline Partners, reserve the right to limit the number of seats
made available for Award travel in their absolute discretion. Please note that there may be occasions when despite seats
being available in commercial classes, Jet Awards may not be available.

13.6.10 All JetPrivilege Awards on Jet Airways and Airline Partners are subject to the rules and
restrictions of the appropriate Governments. For additional travel conditions or restrictions, please check with Jet
Airways or the respective Airline Partner.

13.6.11 Award tickets on Airline Partners are valid only for the dates booked and blackout dates as
determined by the Airline Partner may apply.

13.6.12 JetPrivilege Awards on Jet Airways cannot not be combined with other JetPrivilege Awards on Jet
Airways or Airline Partners; may not be used in conjunction with any other promotion, coupon, discount or special offer;
and are void where prohibited by law.

13.6.13 Select flight Awards may allow a stopover at an eligible city, depending on the Award used and
the itinerary requested.

13.6.14 Award tickets have no monetary value / refund value.

13.6.15 Unused flight tickets can be used by the same guest, in sequence for the original routing,
within one year from the date of original ticket issuance provided that such tickets are duly endorsed and revalidated for
another date before the commencement of the intended date of travel.

13.6.16 JetPrivilege Member is solely responsible and liable for any redemption carried out from his /
her JetPrivilege account either by the Member himself / herself or any other person. Neither JetPrivilege nor Jet Airways
and Programme Partners will be responsible and / or liable for any redemption carried out from Member's account in any
circumstances whatsoever.

13.6.17 Sale/Attempt to Sale, purchase or barter of JPMiles or Award tickets or Upgrade Vouchers or any
service or product offered through the JetPrivilege Programme is not permitted and will be considered as illegal. Jet
Airways / JetPrivilege will pursue necessary action against such acts, including but not limited to legal recourse. Any
such JPMiles or Upgrade Vouchers or JetPrivilege Awards are void if transferred for cash or other consideration. Any
person who commits such acts is liable for damages, litigation and related costs to JetPrivilege who reserves the right to
terminate Membership of such persons. JPMiles can, however, be redeemed for JetPrivilege Awards on Jet Airways or
Programme Partner for the Member, or his family and friends or any person whose name is mentioned on the JetPrivilege
Award request form, duly signed / authorised by the Member. Use of JetPrivilege Awards on Jet Airways or Airline Partners
that have been acquired by purchase or for any other consideration may result in the JetPrivilege Awards being
confiscated. In such cases if a trip has already commenced, the remaining portion of the travel will not be eligible for
the benefit of JetPrivilege Award and such travel will be at guest's expense on a full-fare basis.

13.6.18 A guest travelling on an award ticket redeemed by another JetPrivilege member is required to
carry an authority letter issued by the member who has redeemed JPMiles for his / her travel.

13.6.19 Benefits and privileges on Jet Awards are provided basis the Tier of the members in the programme. Such benefits include priority check-in, excess baggage allowance, lounge facility, priority boarding, among other benefits. A member/non-member booked on Jet Awards will be entitled to all benefits that are related to his/her Tier. In cases where the benefits are also based upon the Fare Choices booked, travel on Jet Awards will be accorded the benefits entitled to the Saver Fare Choices. Please Note: All JetPrivilege members are ineligible to use cabin upgrade vouchers when travelling on Jet Airways award tickets.

13.7 Claiming a JetPrivilege Award ticket:

13.7.1 JetPrivilege Awards include Jet Awards (tickets on Jet Airways) and Partner Awards (tickets on
Airline Partners). Such awards are available only on flights marketed and operated by Jet Airways or flights marketed and
operated by Airline Partners. JetPrivilege Awards are not available on codeshare flights marketed by Jet Airways and
operated by Airline Partner or on codeshare flights of Airline Partners.

13.7.2 Requests for all Jet Awards must be made to the JetPrivilege Service Centre, either in writing
via an email from the email address registered with JetPrivilege or by requesting the same at jetairways.com or jetprivilege.com, in accordance with such procedures as may be in
force from time to time for the issue of Jet Awards.

13.7.3 A Member must advise the Jet Airways reservation office or JetPrivilege Service Centre at the
time of making the flight booking, that he / she will be redeeming JPMiles to avail of a JetPrivilege Award.

13.7.4 JetPrivilege Award requests will not be considered valid unless completed in all respects and
duly submitted by the Member. In case of a written request for redemption, unsigned requests will not be processed. Only
the Member's signature as provided on his / her Enrolment Form is valid.

13.7.5 Jet Awards will be booked and issued by Jet Airways only. Individuals or Travel agencies are not
authorised to book and issue Jet Awards.

13.7.6 JetPrivilege Awards are booked in a separate class and this is different for each airline.
Specifically for Jet Airways, Awards in Economy are booked in ‘X’ class; Awards in Première are booked in ‘D’ class; and
Awards in First are booked in ‘R’ class.

13.7.7 When booking Award travel, Members may find that although flights are not completely booked,
Awards are not available. Particularly during peak periods, there may be a limited number of Award seats available on a
given flight. Jet Airways and its Airline Partners reserve the right to limit the number of seats available for Award
travel.

13.7.8 Open-dated Awards are not permitted for travel on Jet Airways or Airline Partners.

13.7.9 Award ticket cannot be endorsed for use on any other carrier except the one for which the
booking has been made.

13.7.10 JPMiles required for children between 2 and 12 years are equivalent to JPMiles required for an
adult. In the case of infants (under 2 years of age) travelling with a Member on an Award ticket, such Member shall pay
the applicable revenue fare for the infant. No Award ticket will be issued for an infant.

13.7.11 Effective Nov 1, 2012, when an adult and an accompanying child are traveling together against
Award tickets, it is mandatory for the child and adult to be travelling together in the same cabin on the same flight.
This holds true even if the adult is traveling on a revenue ticket and the child against an Award ticket or vice-versa
i.e. even in this case, the child and the accompanying adult must travel together in the same cabin on the same flight.
This is applicable for travel on Jet Airways and for Award tickets issued by redeeming JPMiles for travel on JetPrivilege
Airline Partners.

13.7.12 Jet Award requests for travel on Jet Airways must be made at least 3 days prior to the intended
flight date. In case the online redemption facility is used, the booking / ticketing can be done at any time, subject to
seat availability. Reservations not ticketed within the specified time limit will be cancelled.

13.7.13 Partner Award requests for International travel must be made a minimum of 14 working days prior
to the intended flight date. Reservations not ticketed within the specified time limit will be cancelled.

13.7.14 Flight Awards are only valid for designated Award destinations served at the time the ticket is
used by the Members.

13.7.15 Once the travel has commenced on an Award Flight, the Award is considered used, even if the
remaining travel is not completed. JPMiles will not be refunded or re-credited for unused sectors.

13.7.16 Jet Awards or Partner Awards will only be issued to and from destinations served by Jet Airways
or Airline Partners - refer to the Airline Partner page for individual names.

13.7.17 Jet Awards or Partner Awards are issued in the name of the guest provided at the time of
booking. In the case the Member chooses to ticket the Jet Awards or Partner Awards through any of the Jet Airways Airport
or City Ticketing Offices, the ticket will be issued and handed over to the Member only upon the Member producing a copy
of the Award Request Form and his / her JetPrivilege Membership Card and sufficient proof of identification. In case
Member is not able to receive the Award ticket in person, he / she should authorize someone in writing to collect the
Award ticket on his / her behalf. The person collecting the ticket will also have to carry along the Award request form
and photo identification of himself.

13.7.18 Any Award PNR once processed and ready for ticketing, will be treated as a "ticketed Award" and
in case such an Award PNR is not-ticketed or remains unutilized on the date of travel, then such a PNR would result in a
No-Show and we will be unable to re-deposit the JPMiles redeemed.

13.8.1 Once the JetPrivilege Service Centre receives the Award travel request but till the same is not
ticketed, no charges will be levied for any changes made, provided a written request for the change is sent to the
JetPrivilege Service Centre.

13.8.2 Effective Apr 1, 2016, date/ flight/ sector changes required on Jet Awards that has already been
ticketed will attract a service charge of 750 JPMiles. This charge of 750 JPMiles will be applicable on a per passenger
per segment per charge basis for travel within India and for International travel. This charge of 750 JPMiles is not
applicable in case of date / flight / sector changes made prior to the ticketing of the award booking request. This charge
is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will not apply in case of
changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by non-platinum member.
Note: In case of Award tickets booked on Airline Partners, changes required to the travel date / flight / sector / any
other scenarios requiring the ticket to be re-issued will be treated as a fresh booking with no re-deposit of the JPMiles
redeemed on the original Partner award ticket booked. However, changes made prior to ticketing are permitted with no
service charges applicable. For more details on charges and fees, refer to clause 23 on Service Charges.

13.8.3 At USA and Canada, a charge of USD 25 (at US ticketing offices) and CAD 25 (at Canada ticketing
offices) will be charged per ticket, per passenger, per transaction. A Credit Card Transaction Fee GBP 5.50 will be
charged per ticket for every payment accepted by Credit Card at London ticketing offices with effect from Feb 15, 2012.

13.8.4 The Member / guest has to contact the JetPrivilege Service Centre for such changes, within 24
hours of departure from the point of origin of the first flight segment on the Itinerary in case of travel within India.
In case of an international travel, the changes need to be requested for at least 24 hours prior departure. Holding a
confirmed booking which requires a change does not guarantee availability of seats in the changed circumstances. Any
change will be subject to seat availability in the allocated class and the terms and conditions as applicable, and neither
JetPrivilege, Jet Airways or Airline Partners will be responsible for the availability of seats.

13.8.5 Once ticketed, Partner Awards cannot be changed or cancelled. Once a Partner Award ticket is
issued, it will be considered as utilized and no mileage re-credit will be carried out, even if the ticket is not
utilized. For more details on charges and fees, refer to clause 23 on Service Charges.

13.8.6 Jet Awards on Jet Airways can be reissued, only if brought for reissuance to a Jet Airways
ticketing counter / JetPrivilege Service Centre, before the intended date of travel.

13.8.7 JPMiles redeemed for an Award ticket on Jet Airways will be re-credited as long as the ticket is
cancelled within its validity and prior to the travel date. The cancellation request / request to re-credit JPMiles along
with a copy of the cancelled ticket (where applicable) must be sent to the JetPrivilege service centre.

13.8.9 Effective April 1, 2016, a cancellation charge of 2000 JPMiles will apply in scenarios where the
original Jet Award has to be cancelled and no fresh Jet Award needs to be issued. This charge of 2000 JPMiles will be
applicable on a per passenger per segment basis for both travel within Indian Subcontinent and for International travel.
This charge is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will not
apply in case of changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by non-
platinum member.

Jet Awards if cancelled less than three hours prior departure will attract a deduction of 50% of the
mileage requirement for the sector.

JetPrivilege members will also receive a refund of all the eligible taxes and the carrier charges paid
during the award booking.

In case of Partner Awards, changes required to the travel date / flight / sector / any other scenarios
requiring the ticket to be re-issued will be treated as a fresh booking with no re-deposit of the JPMiles redeemed on the
original Partner Award ticket booked. However, changes made prior to ticketing are permitted with no service charges
applicable.

In case the guest is a No Show, no JPMiles will be re-credited nor will there be a reversal of taxes,
carrier charges and other levies and the Jet Award / Partner Award will be treated as utilized.

For more details on charges and fees, refer to clause 23 on service charges.

13.8.10 If Jet Award or Partner Award was issued by utilizing the JPMiles that were due for expiry,
then at the time of re-deposit such JPMiles will lapse.

13.8.11 In case the Member / guest does not wish to travel on the Award ticket, he / she must contact
the Reservations / JetPrivilege Service Centre or any of the Jet Airways ticketing counters, prior to the travel date,
else the ticket would result in a No-Show.

13.8.12 JetPrivilege Award reissuance does not extend validity of the tickets or the JPMiles redeemed
to issue the ticket.13.8.11 In the event of a re-credit of any JPMiles, if the re-credited JPMiles are past their
validity, the same will automatically expire from the JetPrivilege Member's account.

13.8.13 Mileage redemption requirements between Origin city and Destination city is valid only if it is
connected by flights operated by Jet Airways or Airline Partners. JPMiles required for redemption on Jet Airways is basis
the origin and destination requirements and as mentioned in the mileage chart. For redemptions on Airline Partners,
JPMiles required for redemption are calculated basis zones. In absence of such a connection, the routing will happen
through one of the hub cities located in the hub zones.

13.9 Lost / Stolen Jet Award tickets and Redemption:

13.9.1 If a Jet Award ticket is lost or stolen, then the Member should immediately inform the Jet
Privilege Service Centre and simultaneously lodge a First Information Report (FIR) with the local police station.

13.9.2 To ensure that a duplicate Jet Award ticket is issued, the Member has to send the completed Form
of Indemnity along with a copy of the FIR to the JetPrivilege Service Centre.

13.9.3 The JetPrivilege Service Centre will advise the Member when the Jet Award ticket will be
reissued. However, Members are advised that reissuance of such ticket may take at least three weeks due to the
blacklisting processes involved in replacing lost or stolen tickets.

13.9.4 If the Member chooses to cancel his / her lost ticket, the JPMiles will be redeposited and
taxes, surcharges, and fees refunded only after a period of 365 days from the date of registration of the FIR.

13.9.5 If a Partner Award ticket is lost or stolen, it will not be reissued, and the ticket will be
considered as utilised.

13.10 No show charges:

13.10.1 For travel effective November 10, 2011, in case of a No-Show on Award tickets, JetPrivilege
Members will have to forfeit 100% of the redeemed JPMiles for the concerned sector.

This charge will be applicable to all Membership tiers.

For all Indian Subcontinent and International award tickets issued on or before Nov 10, 2011, (i.e.
irrespective of the award ticket issued date) for travel dated Nov 10, 2011 and beyond.

13.9.2 When traveling on Jet Airways international sectors, if the guest is a No-Show on the outbound
journey, then the in-bound segment (sector of travel) will be automatically cancelled simultaneously and will not be
retained. However, in case of a travel within India, if the guest is a No-Show on the outbound journey, then the in-bound
segment (sector of travel) will not be automatically cancelled.

13.10.3 No-Show guests will be deemed as travelled and no JPMiles will be re-credited for such tickets.

13.10.4 Award Flight tickets issued for travel on Jet Airways flights may be submitted for refund and
re-credit of JPMiles prior to commencement of travel. Where applicable, only JPMiles that would not have expired will be
re-credited to the JetPrivilege Member's account. Please note that general terms and conditions of refund apply.

13.10.5 Refund of the taxes, surcharges, carrier charges and fees, for unused award tickets need to be
collected within 2 years of the date of issue of the award ticket. Any award PNR once processed and ready for ticketing,
will be treated as a "ticketed award" and in case such an award PNR is not-ticketed or remains unutilized on the date of
travel, then such a PNR would result in a No-Show and we will be unable to re-deposit the JPMiles redeemed.

13.10.6 Refund of taxes, fees, carrier charges and surcharges can be claimed up to 2 years from the
date of issue of the award ticket.

13.10.7 No Show guests on Partner Award tickets will be deemed as travellers and no JPMiles will be
re-credited for such tickets.

13.10.8 Members with JetPrivilege Award tickets on both Jet Airways as well as Airline Partners, who
check-in for their flights but do not report at the boarding gate, will forfeit all JPMiles that have been redeemed for
that Award as the ticket will be deemed as used.

13.11 Online Partner Award form:

13.11.1 JPMiles displayed on the Online Partner Award form are an indicative figure. The final miles
charged to your account will depend on your itinerary and the airline flown.

13.11.2 Submitting of this request is not a confirmation of the booking. Our Redemption Desk will
contact the Member for further details.

13.11.3 Award bookings are subject to seat availability and are governed by black-out periods as
specified by the Airline Partner.

13.11.4 The tax amount, fuel surcharge, levies and other charges payable for the journey will have to
be borne by the Member / guest and the same will be communicated on receipt of the tickets from the Airline Partners.

13.11.5 Partner Awards are valid only for the date printed on the face of the ticket and cannot be
exchanged or extended under any circumstances. Changes or cancellation of the itinerary is not permitted once the ticket
is issued, it will be considered as utilised and no mileage re-credit will be carried out even if the ticket is not
utilised.

13.11.6 Changes or cancellation of the itinerary is not permitted once the ticket is issued.

13.11.7 Open dated Awards are not permitted for travel on Airline Partners.

13.11.8 Travel on Airline Partners is governed by the conditions of carriage of the respective Airline
Partners.

13.12 JetPrivilege Online Award Booking – additional conditions:

General terms mentioned in clause 13 will apply to bookings made online unless otherwise stated in this
clause 13.12.

13.12.1. Jet Award eTickets is only available for Jet Airways destinations with electronic ticketing
facilities.

13.12.2. Award eTicket is governed by JetPrivilege Terms and Conditions.

13.12.3 Online booking and ticketing of Jet Awards is available only on flights operated and marketed
by Jet Airways.

13.12.5 Award seats available online are subject to capacity controls and availability of seats is
limited. Jet Airways reserves the right to limit the number of seats available for Award travel.

13.12.6 Jet Award eTicket must be booked and ticketed at least 1 hour prior departure for
destinations within India. For international destinations, Award bookings must be booked and ticketed at least 2:05 hours
prior departure.

13.12.7 Award booking must be completed within the time specified during booking process, failing which
your booking will be automatically cancelled.

13.12.8 Members cannot make a waitlist booking when availing of Award tickets online. Open-dated
sectors are not permitted in Award Flight Itineraries on Jet Airways.

13.12.9 Award eTicket will be issued only after the payment of applicable taxes, surcharges, and fees,
service fees and any other charges as determined by the government, Jet Airways at the time of issuing the award eTicket.
Once ticketed, the Award tickets will be valid for one year from date Award ticket issuance to complete all travel.

13.12.10 Jet Award eTicket cannot be transferred after issuance.

13.12.11 The JPMiles required for a Jet Award Itinerary will be calculated as per one-way sector
JPMiles.

13.12.12 Where mixed-class travel is booked, JPMiles will be calculated sector-wise, class-wise and
JPMiles will be redeemed from the Member's account appropriately.

13.12.13 All Jet Awards entitle Members to round-trip or one-way travel unless otherwise noted
(Immigration laws in some destinations require proof of onward or return travel).

13.12.14 When Members choose a one-way international Award flight, they are required to check the
onward flight and visa regulations with the relevant authorities. Some destinations require their passport be valid for a
certain length of time; in general, 6 months after completion of travel.

13.12.15 Members travelling on e-Award tickets must have identification available at all times during
travel.

Upgrade

14.1 JPMiles Upgrade:

14.1.1 JetPrivilege Members can redeem their JPMiles for a one-cabin Upgrade on Jet Airways i.e. from a
purchased Economy ticket (across all revenue fare types except G class - Group travel on Jet Airways) to Première or from
a purchased Première ticket to First Class. Members can avail of JPMiles Upgrade only once they are eligible for
redemption. Effective Aug 17, 2016, JetPrivilege Members can redeem their JPMiles for a one-cabin Upgrade on Jet Airways
i.e. from a revenue Economy ticket (across all revenue Fare Choices except Deal Fare Choices in Economy on Jet Airways) to
Première or from a revenue Première ticket to First Class. Effective Nov 26, 2016, JetPrivilege Platinum Members can
redeem their JPMiles for a one-cabin upgrade across all Fare Choices only when their travel is booked within the Indian
Subcontinent on Jet Airways. JetPrivilege Platinum Members can redeem their JPMiles for a one-cabin Upgrade only when
their travel is booked in Economy Saver and above and in Première across all Fare Choices on the Jet Airways' operated
International network. If the travel involves a combination of Indian Subcontinent and International segments in Economy
Deal Fare Choices, JPMiles upgrade by a Platinum member will be available only for travel on segments within the Indian
Subcontinent.

Effective May 3, 2017, all JetPrivilege members will not be eligible to redeem JPMiles for a one-cabin
upgrade when they are booked to travel on revenue tickets in Light Fare Choices in Economy across the network.

14.1.2 The JPMiles upgrade would be permitted only on revenue bookings (not on Jet Awards) in Economy
or Première that are confirmed and ticketed before listing for the upgrade.

14.1.3 This service is only available on Jet Airways marketed and operated segments or Jet Airways
marketed flights operated under S2 code and on Jet Airways documents.

14.1.4 JPMiles Upgrade is available on flights operating with First Class or Première.

14.1.5 The Member will earn Tier Points and Tier Miles as per the original Economy / Première of
booking paid for, based on the multi-level Tier Points and Tier Miles earning system.

14.1.6 Upgrade request under this offer will be processed at JetPrivilege Service Centre only on
receipt of request from the registered email address of the member specifying the PNR and other travel details or upon
receipt of the JetPrivilege Award Form duly signed by the Member.

14.1.7 The JetPrivilege Award form must be sent to the JetPrivilege Service Centre at least 3 working
days prior to the intended date of travel.

14.1.8 The Member must mention the booking reference number appearing on his / her Economy / Première
ticket, on the JetPrivilege award form.

14.1.9 Subject to availability of seats in Première / First Class, JetPrivilege Service Centre will
confirm the upgrade and communicate the same to the Member. A fresh ticket will not be issued if the upgrade is confirmed.

14.1.10 Request for Upgrade against JPMiles will not be kept on a waitlist status and also will not be
allowed for Open segments.

14.1.11 Seats in Première / First Class against JPMiles Upgrade is subject to capacity and class
controls.

14.1.12 Once the JPMiles Upgrade is confirmed, the class of booking will be changed to 'D' class in
Première (for an upgrade from Purchased Economy ticket to Première) and 'R' class in First Class (for an upgrade from
Purchased Première ticket to First Class).

14.1.13 Travel under this offer is applicable only on Jet Airways and not its Airline or codeshare
partners.

14.1.14 Flight / Date changes prior to or after departure are permitted, provided the new itinerary
meets all the provisions of this program including but not limited to booking class and travel date requirements. Flight /
Date changes could result in additional charges as per the fare rules of the purchased economy or Première ticket which
will have to be paid by the Member / guest.

14.1.15 This redemption is transferable, that the upgrade need not be only in the Member's name.

14.1.16 This offer can be availed on purchased revenue tickets across all Fare Choices except Deal and
Light Fare Choices in Economy. Upgrade against JPMiles will not be issued in the following: - W, O, B, G, X, D, R and E.
This offer cannot be availed when traveling on award tickets.

14.1.17 Request for JPMiles Upgrade must be made prior to Tele-Check in, as applicable.

14.1.18 In case the Member wishes to cancel the entire ticket, normal cancellation rules including for
the purchased tickets will apply. The Member will then have to inform the JetPrivilege Service Centre of the same.

14.1.19 If the Member wishes to cancel just the JPMiles Upgrade, he / she will have to get the same
cancelled at a Jet Airways Ticketing Counter or the JetPrivilege Call Centre. A new ticket will have to be issued for
travel in Economy / Première. The Member will then have to inform the JetPrivilege Service Centre of the same. The JPMiles
will be redeposited by JetPrivilege Service Centre after deducting the applicable charges, within 3 working days.
Effective 01st April 2016, cancellation of bookings made by using JPMiles for a one-cabin upgrade on Jet Airways will
attract a service charge of 750 JPMiles. This charge will apply only if cancellations are made to a booking that is
already ticketed. Cancellations made prior to the ticketing of an upgrade request will not attract this charge of 750
JPMiles. This charge is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will
not apply in case of changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by
non-platinum member. This charge of 750 JPMiles will be applicable on a per passenger per segment basis for travel within
India and for International travel.

Before cancelling the JPMiles Upgrade, Members are advised to check for the availability of seats in
the original class / Fare Choices of Economy /Première booking. Any additional amount towards fare including but not
limited to taxes, surcharges, service fees will be payable by the Member.

14.1.20 This offer is not applicable for infants.

14.1.21 JPMiles required an upgrade for children between 2 and 12 years are equivalent to miles
required for an adult.

14.1.22 Effective Apr 1, 2016, the Airport Departure Tax payable at London Heathrow (LHR) is £78/- for
Economy and £150/- for Première & First Class. The differential tax amount of £78/- is also applicable when availing an
upgrade to the higher cabin, against Upgrade Vouchers or JPMiles Upgrade. If availing an upgrade against upgrade vouchers,
then relevant upgrade vouchers must be presented at the time of check-in at LHR airport. When availing an Upgrade to the
higher cabin, the differential tax amount can be paid at Jet Airways Ticketing Desk located in Zone C, Terminal 4, London
Heathrow for flights out of London; before checking-in for your flight. Alternatively, the tax can be paid at any Jet
Airways Airport or City Office Ticketing Desk. An MCO (Miscellaneous Charge Order) will be issued by the Ticketing Desk
confirming the differential tax collected. The MCO must be presented at the Airport Check-in counter to avail the Upgrade.
Guests / members who are directly transiting via London and have availed of the through-check in facility, are not liable
to pay this tax. Please note, the Airport Departure tax and the rules governing the same are subject to change. Members
may contact the Jet Airways ticketing desk at LHR, for more information.

14.1.23 In addition to the above mentioned charges, a GST of 18% will be applicable for this
transaction effective July 1, 2017.

14.1.24 A combination of Upgrade Vouchers and JPMiles Upgrade cannot be used to upgrade to the higher cabin. Only one-cabin upgrade is permitted for one booking whether it is against JPMiles or Upgrade Vouchers, e.g. Member cannot use JPMiles to upgrade from economy to Première and then use Upgrade Vouchers to upgrade from Première to First Class.

14.1.25 A JetPrivilege member can use their JPMiles for Cabin Upgrade for a Non-JetPrivilege member only when the Non-JetPrivilege member is booked to travel on Saver and above Fare Choices in Economy and on all Fare Choices in Première.

14.2. Upgrade Vouchers:

14.2.1 Members can enjoy a one-class upgrade to Première or First Class, when booked to travel Jet
Airways by using Elite upgrade voucher/s.

14.2.2 Upgrades against vouchers are permitted only on Jet Airways marketed and operated flights, i.e.
from a purchased Economy ticket to Première or a purchased Première ticket to First Class wherever applicable.

14.2.3 Eligible booking classes (on purchased, published fares) for usage of upgrade vouchers are as follows:

JetPrivilege Platinum, Gold and Silver Members will be awarded with 5, 3 and 1 elite Tier upgrade voucher(s) respectively when the Tier Points / Tier Miles required for a Tier upgrade or renewal is completed

Effective Aug 17, 2016, the eligibility for a one-cabin upgrade using upgrade vouchers is based on the Tier of the member travelling and the Fare Choices booked. Travel in Deal Fare Choices in Economy will no longer be eligible for upgrade for any tier. Travel in Saver Fare Choices in Economy will no longer be eligible for upgrade for any tier, except for Platinum members (e.g. Cabin upgrade using vouchers when booked in Saver Fare Choices in Economy is permitted only for a Platinum member for his / her own flight). Furthermore, the number of vouchers required for a one-cabin upgrade will continue to be based on the travel distance (TPM). Eligibility will be determined based on the Tier on the member travelling and not the Tier of the member whose voucher is being redeemed.

Effective Nov 26, 2016, JetPrivilege Platinum members are allowed cabin upgrade using vouchers when
booked on all Fare Choices in Economy when their travel is booked within the Indian Subcontinent on Jet Airways. If the
travel involves a combination of Indian Subcontinent and International segments in Economy Deal Fare Choices, usage of
upgrade voucher by a Platinum member will be available only for travel on segments within the Indian Subcontinent.

Effective May 3, 2017, all JetPrivilege Members will not be eligible to use upgrade vouchers for a one-cabin upgrade when they are booked to travel on revenue tickets in Light Fare Choices in Economy across the network.

Effective Oct 12, 2018 Upgrade Vouchers will cease to exist as physical documents and will be replaced with eVouchers. To view the detailed terms and conditions click here.

Usage of Upgrade Vouchers is prohibited while travelling on Award Tickets, which includes booking class
X, D and R. In addition, H, V, W, O, B, G and E booking classes are ineligible for usage of upgrade vouchers for all
members. For JetPrivilege Platinum members, B, G and E booking classes within the Indian Subcontinent network and W, O, B, G
and E across the International network are ineligible for usage of upgrade
vouchers.

Non-JetPrivilege members can use the Cabin Upgrade Vouchers of JetPrivilege Members for themselves only when booked to travel on Classic and above Fare Choices in Economy and on all Fare Choices in Première.

14.2.4 In case of Tier status changing to a lower Tier, upgrade voucher(s) will be awarded as per the
Tier Points and Tier Miles earned for either Gold or Silver Tier renewal.

14.2.5 The number of vouchers required for an upgrade per flight, is based on the 'Travelled Distance'
concept with a minimum of 1 voucher per boarding pass / segment. The number of vouchers needed for an upgrade is directly
proportional to the distance of the flight. The travel distance between sectors on the Mileage Calculator can be viewed at
jetairways.com or jetprivilege.com.

14.2.6 The voucher requirement for a one-way upgrade from Economy to Première and Première to First
Class is as below:

Economy to Première(INR)

Première to First Class(INR)

Distance

No. of Vouchers

Distance

No. of Vouchers

DistanceLess than 1500
Miles

No. of Vouchers1

DistanceLess than 1500
Miles

No. of Vouchers3

DistanceBetween 1501 and 3000
Miles

No. of Vouchers2

DistanceBetween 1501 and 3000
Miles

No. of Vouchers4

DistanceBetween 3001 and 4750
Miles

No. of Vouchers3

DistanceBetween 3001 and 4750
Miles

No. of Vouchers5

DistanceBetween 4751 and 6500
Miles

No. of Vouchers4

DistanceBetween 4751 and 6500
Miles

No. of Vouchers6

DistanceBetween 6501 and 8500
Miles

No. of Vouchers5

DistanceBetween 6501 and 8500
Miles

No. of Vouchers7

DistanceBetween 8501 and 10500
Miles

No. of Vouchers6

DistanceBetween 8501 and 10500
Miles

No. of Vouchers8

DistanceOver 10501 Miles

No. of Vouchers7

DistanceOver 10501 Miles

No. of Vouchers9

14.2.7 Usage of Upgrade Vouchers is subject to availability of seats for the purpose of upgrades.

14.2.8 The Member will earn Tier Points and Tier Miles as per the original Economy / Première of
booking paid for, based on the multi-level Tier Points and Tier Miles earning system.

14.2.9 A combination of Upgrade Vouchers and JPMiles Upgrade cannot be used to upgrade to the higher
cabin. Only one cabin upgrade is permitted for one booking whether it is against JPMiles or Upgrade Vouchers. E.g. Member
cannot use JPMiles to upgrade from economy to Première and then use Upgrade Vouchers to upgrade from Première to First
Class.

14.2.10 Process for utilizing Upgrade Vouchers:

a. At Reservations

i. Members must call Jet Airways Reservations up to 15 hours prior to Jet Airways flight departure and
provide the voucher number(s) and expiry date. If the Fare Choices booked by the member is eligible and if the seat is
available, the Upgrade will be confirmed immediately. If the Fare Choices is eligible and seat is unavailable, the request
will be listed for an upgrade at the Airport. The relevant voucher(s) must be presented at airport check-in on
upgrade.

ii. Requests for listing can also be made 15 to 2 hours prior to flight departure (domestic), and 15 to
4 hours (international). However, there could be occasions when Cabin / Special meal may not be available.

Members will need to present themselves at the airport a minimum of 60 mins prior to departure in order
to check the status of their Upgrade. The relevant voucher(s) must be presented at airport check-in on upgrade. Check-in
directly at the Jet Airways Première counter, a minimum of 45 minutes prior to departure for flights within India and 3
hours prior to departure for international flights.

b. At the Airport

i. Members can request for an upgrade at the airport; request must be made at the check-in counter,
before the Jet Airways flight closure. If the Fare Choices booked is eligible and the seat is unavailable, the request
will be placed on standby and will be subject to availability at the time of flight closure.

ii. If the upgrade is confirmed, present relevant voucher(s) at check-in counter.

iii. If the upgrade is listed, the seat will be confirmed subject to availability at the time of flight
closure.

iv. In case of listing, the seat could be available but the Cabin / Special meal may not be
available.

14.2.11 Members will be liable for all taxes, levies, fees and other charges associated with travel on
Jet Airways, including without limitation, airport departure tax, customs fines, immigration fees, airport charges,
customer user fees, fuel surcharges, agricultural inspection fees, security and insurance surcharge or other incidental
fees or taxes charged by any person or relevant authority or body.

i. Effective Apr 1, 2016, the Airport Departure Tax payable at London Heathrow (LHR) is £73 for Economy
and £146 for Première & First class. The differential tax amount of £73 is also applicable when availing an upgrade to the
higher cabin, against Upgrade Vouchers or JPMiles Upgrade. If availing an upgrade against upgrade vouchers, then relevant
upgrade vouchers must be presented at the time of check-in at LHR airport. When availing an Upgrade to the higher cabin,
the differential tax amount can be paid at Jet Airways Ticketing Desk located in Zone C, Terminal 4, London Heathrow for
flights out of London; before checking-in for your flight. Alternatively, the tax can be paid at any Jet Airways Airport
or City Office Ticketing Desk. An MCO (Miscellaneous Charge Order) will be issued by the Ticketing Desk confirming the
differential tax collected. The MCO must be presented at the Airport Check-in counter to avail the Upgrade. Guests /
members who are directly transiting via London and have availed of the through-check in facility, are not liable to pay
this tax. Please note, the Airport Departure tax and the rules governing the same are subject to change. Members may
contact the Jet Airways ticketing desk at LHR, for more information.

ii. Kosher meal must be requested at least 48 hours prior to departure.

iv. Other Special meals must be requested at least 12 hours prior to departure.

v. Upgrade is a one-class upgrade only.

vi. Upgrade vouchers cannot be used against Jet Awards tickets or wait-listed tickets. Also, these
vouchers may not be used on promotional fares as introduced by Jet Airways from time to time. Usage of upgrade vouchers in
such cases will be as per terms and conditions applicable on the specified fare.

vii. Listing is not a confirmation of seat in the upgraded cabin.

viii. The upgrade is valid on a single, one-way, non-stop Jet Airways flight.

ix. Upgrade vouchers cannot be used on G class of booking or in Deal and Saver Fare Choices. Only a
Platinum member can use upgrade vouchers when booked and traveling in Saver Fare Choices in Economy. Further, any other
member/guests booked in Saver Fare Choices and using Platinum voucher will not be allowed to upgrade as the benefit is
only for the Platinum members when travelling. Additionally, upgrade vouchers cannot be used by a member when booked on X,
D, R and E booking classes. Effective Nov 26, 2016, JetPrivilege Platinum Members are eligible to use upgrade vouchers
when they are booked to travel in Deal Fare Choices in Economy within the Indian Subcontinent. Effective May 3, 2017,
JetPrivilege Platinum Members will not be eligible to use upgrade vouchers for a one-cabin upgrade when they are booked to
travel on revenue tickets in Light Fare Choices in Economy across the network.

x. Upgrade vouchers can be endorsed in favour of family and friends.

xi. Elite Tier upgrade vouchers can be used for an upgrade on Indian Subcontinent and international
flights marketed and operated by Jet Airways.

14.2.12 Listing for an upgrade is mandatory. JetPrivilege Members, who have not listed themselves for
an upgrade, may not be accommodated even though seats may be available in Première / First Class, at the time of
departure.

14.2.12 Listing for an upgrade is mandatory. JetPrivilege Members, who have not listed themselves for
an upgrade, may not be accommodated even though seats may be available in Première / First Class, at the time of
departure.

14.2.13 Use of upgrade vouchers is subject to class and capacity control. There may be occasions when despite seats being available in commercial classes, upgrades against vouchers may not be available.

14.2.14The complimentary upgrade is valid on a single one-way, direct, non-stop Jet Airways operated flight only. In case of through flight with en-route stops, the upgrade will only be offered if the next class of service seating can be confirmed for all segments of the flight, at the time of offering the upgrade. If the through-flight with en route stops involves different flight numbers, then multiple vouchers will be required depend on the number of segments. In such scenarios, the number of voucher required for each segment will be determined on the basis of the distance band the segment falls under as per the above table in 14.2.6

14.2.15 The upgrade voucher is not refundable, exchangeable or extendable and has no cash value. Lost, stolen or expired vouchers will not be replaced.

14.2.16 Upgrade vouchers can be transferred to anyone by the JetPrivilege Member, by endorsing the same on the face of the voucher.

14.2.17 Elite Tier vouchers upgrade vouchers can be clubbed together for a single upgrade.

14.2.18 Vouchers will be deemed fully used upon surrender and will not be honoured retroactively.

14.2.19 JetPrivilege Members will be awarded a flight count and will earn JPMiles as per the multi-
level mileage earning system for the actual booked class only and not for the class flown.

14.2.20 Upgrades under this offer are applicable only on Indian Subcontinent and International Jet
Airways marketed and operated flights. The upgrades are available using the voucher only on Jet Airways 589 document. It
is not applicable to other Airline Partners and Jet Airways' International codeshare flights.

14.2.21 Flight / date changes prior to, or after departure are permitted, provided the new itinerary
meets all the provisions of this programme, including but not limited to booking class and travel date requirements.

14.2.22 Any other vouchers issued by Jet Airways for complimentary upgrades will be governed by the
Terms and Conditions printed on their reverse. However, the most updated terms and conditions will always be as published on jetairways.com or jetprivilege.com.

14.2.23 The upgrade will be valid only on production of the correct voucher(s) at airport check-in.

14.2.24 Upgrade voucher is valid till the validity date printed on the face of the voucher. The voucher must be used before the expiry date mentioned on the face of the voucher.

14.2.25 Buying, Selling or bartering of upgrade vouchers is an illegal activity and will attract legal action including but not limited to termination of your JetPrivilege Membership. In such an instance all JPMiles, Upgrade Vouchers and other benefits provided in the Member's account will be confiscated.

14.3 Gifting / Purchase JPMiles:

Effective Jun 30, 2018, JPMiles purchased through the Purchase JPMiles will be valid as long as a member has an accrual or redemption activity ('Eligible Activities') in the previous 18 months ('Review Period')

14.3.1 A Member may top-up his account or gift JPMiles to another account at any time by purchasing additional JPMiles.

14.3.2 JPMiles can be purchased under this facility at the rate of INR 1.25 per JPMiles. Each JPMiles transaction can be for no less than 500 JPMiles and in multiples of 100 thereafter.

14.3.3 JPMiles can be purchased online at jetairways.com or at jetprivilege.com or at any Jet Airways counters in the city or at the Airport.

14.3.4 Determination of the value of the JPMiles is at the sole discretion of the JetPrivilege
programme. JetPrivilege reserves the right to change the price of JPMiles, impose additional restrictions on purchasing
JPMiles and/ or conditions of obtaining JPMiles.

14.3.5 JetPrivilege reserves the right, in its sole discretion, to approve or disapprove the
participation of any JetPrivilege Member in the Purchase JPMiles offer.

14.3.6 JPMiles purchased under Purchase JPMiles offer will be posted to the said JetPrivilege account
within 72 hours of receipt of such request.

14.3.7 In the event of any mileage or financial discrepancy, payment calculations shall be based upon
data maintained by JetPrivilege or its agent and which shall take precedence over the data in any other records.

14.3.8 JPMiles purchased under the Purchase JPMiles offer may not be pooled with JPMiles in another
JetPrivilege account.

14.3.9 All JPMiles purchased under the Purchase JPMiles offer are non-refundable.

14.3.10 Any improper usage or misuse of JPMiles shall be grounds for immediate confiscation and
forfeiture of such JPMiles, and may be grounds for the forfeiture of all JPMiles in the Member's account and termination
of the Member's account from the JetPrivilege programme.

14.3.11 The JPMiles purchased through the Purchase JPMiles will lapse 13 quarters from the date of
purchase.

14.3.12 JPMiles purchased under this offer do not qualify for Tier evaluation.

14.3.13 In addition to the charges, a GST of 18% will be applicable for this transaction
effective July 1, 2017.

14.3.14 Members residing outside India gifting / purchasing JPMiles could get charged in their local
currency. Other transaction / foreign exchange charges may apply which will have to be borne by the Member.

14.4.2 To transfer JPMiles, the Member should be in possession of the recipient's JetPrivilege account
number.

14.4.3 To transfer JPMiles, the Member should have at least one accrual activity in his / her
JetPrivilege Account.

14.4.4 JetPrivilege Members residing anywhere in the world are eligible to transfer or receive
JPMiles.

14.4.5 JetPrivilege Members with active and pending membership account status can transfer or receive
JPMiles.

14.4.6 JetPrivilege Blue, BluePlus and Silver Members can transfer JPMiles 2 times per calendar year
and JetPrivilege Platinum and Gold Members can avail of this facility 4 times in a calendar year. This applies only to
transfer and not for receiving JPMiles. Blue Members not eligible for redemption can transfer or receive JPMiles.

14.4.7 A minimum of 500 JPMiles can be transferred and thereafter in multiples of 500 JPMiles. There is
no maximum limit on the number of JPMiles that can be transferred.

14.4.8 Transfer of JPMiles can be done instantly online at jetairways.com or jetprivilege.com. Transfer of JPMiles cannot be done at
JetPrivilege service centre or Jet Airways call centre or through Jet Airways airport or city ticketing offices.

14.4.9 Transfer of JPMiles will invoke charges at the rate of INR 200 per block of 500 JPMiles.

14.4.10 The charges collected for transfer are exclusive of taxes or surcharges.

14.4.11 To avail of this facility, visit jetairways.com or jetprivilege.com to transfer JPMiles online.

14.4.12 A single Transfer JPMiles Form can be used to transfer to only one JetPrivilege account at a
time.

14.4.13 Transfer of JPMiles request can be processed only online.

14.4.14 The transferred JPMiles information will reflect in the Giver and the Recipient's account
within 48 hours of completing the transaction.

14.4.15 The transferred JPMiles will have a validity of 12 months from the date of transfer
irrespective of the original validity prior to transfer. They will expire, next year, at the end of the quarter in which
they were transferred. For e.g. if a Transfer of JPMiles is processed on Aug 20, 2009, the same will expire from the
recipient's membership account on Sep 30, 2010. Transferred JPMiles not redeemed within the validity period will
lapse.

14.4.16 JPMiles can be transferred to the deceased Member's legal heir, upon production of relevant
documents. The JPMiles can be transferred from the JetPrivilege account till such time they are valid in the deceased
Member's account. The charges for transferring JPMiles remain as is.

14.4.17 Mileage transfers are final and cannot be reversed / cancelled / redeposited.

14.4.18 The charges collected for transfer are non-refundable and irreversible.

14.4.19 JPMiles transferred under this offer do not qualify for Tier evaluation. i.e. transferred
JPMiles will not count towards Tier upgrade / renewal. Transferred JPMiles will not affect the member's Tier status.

14.4.20 Redemptions requested through transferred JPMiles do not guarantee a confirmed award
ticket.

14.4.21 JPMiles can be transferred to another JetPrivilege membership account only and cannot be
transferred to a membership account with other airlines or loyalty programmes.

14.4.22 All charges and related handling fees for JPMiles transferred through the JetPrivilege
programme should appear on your monthly bank / card statement.

14.4.23 Determination of the value of the JPMiles is at the sole discretion of the JetPrivilege
programme. JetPrivilege reserves the right to change the price of JPMiles, impose additional restrictions on transferring
JPMiles and / or conditions of obtaining JPMiles.

14.4.24 The transfer and use of JPMiles is subject to all rules, terms and conditions of the
JetPrivilege programme. The terms and conditions of the JetPrivilege programme are subject to change without notice.

14.4.25 In the event of any mileage or financial discrepancy, payment calculations shall be based upon
data maintained by JetPrivilege or its agent and which shall take precedence over the data in any other records.

14.4.26 Any improper usage or misuse of JPMiles shall be grounds for immediate confiscation and
forfeiture of such JPMiles, and may be grounds for the forfeiture of all JPMiles in the Member's account and termination
of the Member's account from the JetPrivilege programme.

14.4.27 In addition to the above mentioned charges, a service fee of 15% will be applicable for this
transaction effective Jun 1, 2016.

14.4.28 Members residing outside India gifting / purchasing JPMiles could get charged in their local currency. Other transaction / foreign exchange charges may apply which will have to be borne by the Member.

15. Lounge Access

15.1 Lounge access will be offered at the departure airport, wherever available, when flying on Jet Airways or at select airports on Etihad Airways, Air Serbia and Air Seychelles.

15.2 For in-transit JetPrivilege Members, lounge access will be offered only if the onward journey is on a Jet Airways or an Etihad Airways, Air Serbia and Air Seychelles flight.

15.3 Effective Feb 1, 2016 lounge access for Platinum members will be available for use by members only. Complimentary lounge access will not be available for accompanying guests at any lounge at Indian Subcontinent and international airports. Guests will not be able to accompany Gold Members to the lounge at Indian Subcontinent and international airports.

Lounge access is available to members only when travelling on Jet Airways marketed & operated flights
in the Indian Subcontinent or on the International network at applicable airports. Effective Aug 17, 2016, Lounge Access
benefit is basis the Tier of the member travelling and the Fare Choice booked. Platinum and Gold tier JetPrivilege members
are eligible for lounge access when travelling on Jet Airways marketed & operated flights and Jet Airways codeshare
flights operated under the S2 code. Members booked to travel on the Deal Fare Choices in Economy within the Indian Sub-
continent will not be entitled to complimentary lounge access benefit, irrespective of their tier. Platinum and Gold
members will be entitled to lounge access across all Fare Choices when travelling on Jet Airways marketed & operated
flights & Jet Airways codeshare flights operated under the S2 code on International network routes.

Effective May 3, 2017, all JetPrivilege members will not be entitled to complimentary lounge access
benefit, irrespective of their tier, when booked to travel on Light Fare Choices in Economy within the Indian
Subcontinent. Eligible members continue to enjoy lounge access on all Fare Choices including Light Fare Choices, when
travelling on eligible flights on International network routes.

When travelling on flights operated by Etihad Airways, Air Serbia and Air Seychelles, lounge access for Platinum and Gold Members is available for self only and as per the entitlements available for the respective carriers. Each airport will have specific lounges where Platinum and Gold Members will be accorded lounge access.

15.4 Effective Aug 17, 2016, JetPrivilege Silver Tier members will be entitled to complimentary lounge access benefit for Self only in Abu Dhabi and only if the member's travel originates or transits through Abu Dhabi on Jet Airways marketed and operated flights. Effective October 4, 2016, JetPrivilege Silver Tier members will be also be entitled to complimentary lounge access benefit for Self only in Abu Dhabi and only if the member’s travel originates or transits through Abu Dhabi on Jet Airways codeshare flights operated by Etihad Airways and Air Seychelles and on Etihad Airways, Air Serbia and Air Seychelles operated and marketed flights.

15.5 JetPrivilege and Jet Airways co-brand credit / debit card holders will not have access to the
lounges on account of them holding the co-brand credit / debit card. Members are requested to check with their banks about
the lounge access policy and procedures.

Note: Effective 01st May 2017, JetPrivilege members travelling in Economy are ineligible to access airport lounges at Colombo, Dhaka and Kathmandu

16. Guaranteed Reservation up to 24 hours before Departure

16.1 JetPrivilege Platinum and Gold Members enjoy a guaranteed reservation* in Economy on Jet Airways
flights on domestic sectors within India.

16.2 Request for confirmation must be made at least 24 hours before flight departure against full-fare revenue (Y / M
class for Jet Airways and Y / W for S2) Economy
ticket issued on a Jet Airways marketed and operated flight or Jet Airways codeshare flight operated under the S2
code.

16.3 While Jet Airways will make every attempt to offer this facility, there may be occasions when due
to exceptional demand on a particular flight, this guarantee may not hold good and JetPrivilege will not be responsible
for such unavailability.

17. Anytime Change Fee Waiver On Revenue Tickets

17.1 Eligible JetPrivilege members are entitled to a waiver of anytime change fees on Revenue bookings
basis their Tier and the Fare Choices selected.

Note: The eligibility for this waiver is dependent upon the Tier of the member travelling on the
booking to be changed.

17.2 JetPrivilege Platinum members will enjoy waiver on anytime change fee for all Fare Choices across
Indian Subcontinent and International Network in Economy & Première, except when booked in Deal Fare Choices in Economy.
Moreover, Gold members booked in Flex Fare Choices in Economy and all other members booked in Flex Fare Choices in
Première and in First enjoy waiver on anytime change fee.

Effective May 3, 2017, all JetPrivilege members are not entitled to waiver on anytime change fee when
their travel is booked in Light Fare Choices in Economy across the network.

NoteIn case when multiple segments are booked on different Fare Choices in a single
PNR, the most restrictive policy will apply.

For example: JetPrivilege Platinum member is booked on Deal Fare Choices in Economy for his travel on
Mumbai Delhi sector and is booked on Flex Fare Choices in Economy for his travel on Delhi Mumbai sector. The booking for
both the sectors is on a single PNR.

Scenario 1: If the member changes the date for his travel on Mumbai - Delhi sector, he/she will be penalized for the
date change as Deal Fare Choices is ineligible for fee waiver.

Scenario 2: If the member changes the date for his travel on Delhi - Mumbai sector, there will be no penalty as
JetPrivilege Platinum members enjoy waiver when booked for travel on Flex Fare Choices.

Scenario 3: If the member changes the date for his entire journey, he/she will be penalized for the date change as the
most restrictive policy applies.

17.3 The Anytime Change Fee waiver is available for only up to 1 change per booking and all subsequent
changes will be as per the Fare rules associated with the respective Fare Choices

17.4 The applicable Jet Airways flights are determined by Jet Airways as per the current rules in
effect.

18. Cancellation Fees Waived On Fares

18.1 This service is provided exclusively for JetPrivilege Platinum Members on flights marketed and
operated by Jet Airways on domestic sectors within India. It is not applicable on international flights. Effective 17th
August 2016, Cancellation Fees Waived on Fares is based upon the Tier of the member and the Fare Choices selected. The
benefit is across Indian Subcontinent and International Network. Note: The eligibility for this waiver is dependent upon
the Tier of the member travelling on the booking to be changed. The benefit is exclusively provided to Platinum members
when he/she is travelling in Saver Fare Choices in Economy and above. The benefit is extended to other members only when
they are travelling in Flex Fare Choices in Première and First Cabin. The applicable Jet Airways flights are determined by
Jet Airways as per the current rules in effect.

18.4 To avail of this benefit, JetPrivilege Membership number must be updated in the PNR at the time of
making the bookings on Jet Airways.

18.5 Bookings made by any JetPrivilege member in Deal Fare Choices in Economy are non-refundable. In
case of a cancellation required in any other Fare Choices, members who are ineligible for the Fully refundable ticket
benefit will have to bear a Cancellation Fee as per the applicable fare rules for the eligible Fare Choices. Effective May
3, 2017, all JetPrivilege members are not entitled to waiver on cancellation fee when their travel is booked in Light Fare
Choices in Economy across the network.

Note: In case when multiple segments are booked on different Fare Choices in a single
PNR, the most restrictive policy will apply.

For example: JetPrivilege Platinum member is booked on Deal Fare Choices in Economy for his travel on
Mumbai Delhi sector and is booked on Flex Fare Choices in Economy for his travel on Delhi Mumbai sector. The booking for
both the sectors is on a single PNR.

Scenario 1: If the member cancels his journey on Mumbai - Delhi sector, he/she will be penalized for the cancellation.

Scenario 2: If the member cancels his journey on Delhi - Mumbai sector, the cancellation fees will be waived off and
the amount will be refunded to the member.

Scenario 3: If the member cancels his entire journey, he/she will be penalized cancellation fee as the most
restrictive policy applies.

19. Excess Baggage Allowance On Jet Airways

19.1 On flights operated by Jet Airways: JetPrivilege Members enjoy complimentary excess baggage allowance in all cabins, as follows: JetPrivilege Platinum - 20kgs, Gold - 15kgs and Silver - 10kgs for flights within India and international flights (except to / from US and Canada and on flights to / from India to Europe and UK) For flights to / from USA and Canada and on flights to / from India to Europe and UK: JetPrivilege Platinum, Gold and Silver Members enjoy an additional baggage allowance of 1 piece of 23kgs. Effective Aug 17, 2016, a member will be entitled to complimentary excess baggage allowance is basis the Tier of the member travelling, Network and the Fare Choices booked when travelling on Jet Airways marketed and operated flights and Jet Airways flights operated under the S2 code. Further, complimentary excess baggage allowance is basis the Tier of the member travelling, Network and the Booking Classes selected when travelling on Jet Airways flights operated by Etihad Airways and Air Seychelles.

19.2 When travelling on Jet Airways flights operating within & between India, Sri Lanka, Nepal,
Bangladesh & Bhutan (i.e. Indian sub-continent), complimentary excess baggage allowance entitlement in Economy (Flex,
Classic and Saver Fare Choices) is JetPrivilege Platinum – 15kgs, Gold – 10kgs and Silver & eligible Co-brand cardholders
– 5kgs. Travel in Deal Fare Choices in Economy does not entitle members to Excess Baggage Allowance. Effective Nov 26,
2016, JetPrivilege Platinum Members will enjoy excess baggage allowance of 15kgs when travelling in Deal Fare Choices in
Economy. For Travel in Première (Flex, Classic, Saver Fare Choices) the Excess Baggage Allowance will be 20kgs for
JetPrivilege Platinum, 15kgs for Gold and 10kgs for Silver and eligible Co-brand cardholders. The above baggage allowance
is not applicable for JetPrivilege Silver members and Co-brand Cardholders, when travelling on flights operated on ATR
aircrafts. Effective May 3, 2017, all JetPrivilege members are not entitled to excess baggage allowance when their travel
is booked in Light Fare Choices in Economy within the Indian Subcontinent, expect Platinum members who will be entitled to
15kgs of excess baggage allowance when booked to travel in Light Fare Choices.

19.3 When travelling on Jet Airways marketed and operated flights from/to International Network,
complimentary excess baggage allowance entitlement on weight concept is JetPrivilege Platinum – 20kgs, Gold – 15kgs and
Silver – 10kgs in all cabins across all Fare Choices / Booking Classes. Further, for flights to / from USA and Canada and
on flights to / from India to Europe and UK: JetPrivilege Platinum, Gold and Silver Members enjoy an excess baggage
allowance of 1 piece of 23kgs in Economy and 1 piece of 32kgs in Première and First cabin. Effective May 3, 2017, all
eligible members continue to enjoy complimentary excess baggage allowance entitlement on weight and piece concept when
travelling in Light Fare Choices in Economy across the international network.

19.4 Effective Apr 14, 2014, when traveling on routes operated by ATR aircrafts, only JetPrivilege
Platinum and Gold Members will be entitled to Excess Baggage Allowance as currently permitted on Boeing aircraft. This
benefit will not be applicable to JetPrivilege Silver Members and any Jet Airways co-brand cardholders.

19.5 In case of guests traveling on separate tickets, Through Check-in and through tagging of baggage
facilities will be allowed to Members/guests only in the following scenarios when traveling on Jet Airways:

Travel within India on Jet Airways

Travel commencing from India and connecting onto any international destination

Travel that involves a revenue ticket and an award ticket on Jet Airways

Scenario: Guest/JetPrivilege Member undertaking a travel that involves a revenue ticket and an award
ticket:

E.g.1: Guest / JetPrivilege Member travelling from Kolkata to Brussels. Kolkata to Delhi is on a
revenue ticket and Delhi to Brussels is on an award ticket.

Through check-in and through tagging of baggage: Permitted from point of origin to
destination

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to
destination. In this case, baggage allowance applicable to the international sector will apply for the entire routing.
*

Scenario: Guest / JetPrivilege Member travelling on a journey originating in India, to any
international destination:

Through Check-in and through tagging of baggage: Permitted from point of origin to
destination

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to
destination

Scenario: Guest / JetPrivilege Member travelling on a journey that originates from Dubai, Singapore,
Singapore, Kathmandu, Bangkok or Muscat, to India:

Through Check-in and through tagging of baggage: Permitted from point of origin to
destination

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to
destination

Scenario: Guest / JetPrivilege Member travelling from any other international destination (except
Dubai, Singapore, Singapore, Kathmandu, Bangkok or Muscat), to India:

Through Check-in and through tagging of baggage: No

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to
destination. In this case, baggage allowance applicable to the international sector will apply for the entire routing.
*

Scenario: Guest / JetPrivilege Member traveling on single Revenue OR Single Award Ticket on Jet
Airways:

E.g.1: Member traveling from Bengaluru (BLR) to Aurangabad (IXU) via Mumbai (BOM)
Through Check-in and through tagging of baggage: Permitted from point of origin to destination.

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to
destination.

E.g.2: Member traveling from Kolkata (CCU) to Toronto (YYZ) via Delhi (DEL)
Through Check-in and through tagging of baggage: Permitted from point of origin to destination.

Regular Baggage Allowance: As printed on the ticket

Excess allowance: As applicable to respective JetPrivilege. In this case, baggage allowance applicable
to the international sector will apply for the entire routing.*

Through Check-in and through tagging of baggage: Permitted from point of origin to destination

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to destination.

Scenario: Guest / JetPrivilege Member travelling on a revenue ticket and avails an upgrade against
Vouchers / JPMiles Upgrade on Jet Airways:

Through Check-in and through tagging of baggage: Permitted from point of origin to
destination

Regular Baggage Allowance: Baggage allowance as per the upgraded cabin will apply for the sector
for which the Member has availed of an upgrade

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to
destination

In case of connecting flights:

E.g.: Member traveling from Mangalore to Mumbai via Bengaluru (connecting flight) and avails an
upgrade on Bengaluru – Mumbai sector only

Through Check-in and through tagging of baggage: Permitted from point of origin to destination.

Regular Baggage Allowance: If Member / guest has availed of a Through Check-in, then the baggage
allowance as per the upgraded cabin will apply for the entire routing, provided the upgrade is confirmed.

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to destination.

Scenario: Guest / JetPrivilege Member traveling on a single revenue ticket for travel on Jet Airways
and Other Airlines:

Through Check-in and through tagging of baggage: Permitted only if Jet Airways has a Through
Check-in agreement with the Other Airline

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: Only on the Jet Airways, to the applicable JetPrivilege tiers

Scenario: Guest / JetPrivilege Member traveling on two separate revenue or award tickets for travel on
Jet Airways and Other Airlines:

Through Check-in and through tagging of baggage: No

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: Only on the Jet Airways sector, to the applicable JetPrivilege
tiers

Note:

The stopover in any of the above scenarios must be less than 12 hours

In case the Member is carrying any baggage which is over and above the permitted limit; he / she
will be liable to pay extra baggage charges as applicable

*In case of journeys that involve a connecting flight for travel to / from India to / from any
international destination and if Member has availed of a Through Check-in, then international baggage rules will apply on
the Indian Subcontinent sectors. Also, in such cases, excess baggage charge will be applicable as per International
baggage rules.

19.6 In case the Member / guest is carrying excess baggage which is more than what is permitted on the
operating carrier, then he / she will be liable to pay applicable additional baggage charges.

19.7 In case the guest / Member is traveling on a single ticket / single PNR, on a journey that
involves travel on both Jet Airways and if the Member has availed of a Through check-in, then the baggage allowance
applicable to him / her on the first leg of journey will be applicable on the further journey too.

E.g.: You have through checked in from a Jet Airways flight from Mumbai to Delhi onto a Jet Airways
flight from Delhi to Chandigarh. In such an instance, the regular baggage allowance as well as any additional JetPrivilege
baggage allowance applicable on the Mumbai - Delhi flight, will also be applicable on the Delhi - Chandigarh flight.

19.8 On flights operated by Etihad Airways, Air Serbia and Air Seychelles: When travelling on Jet Airways codeshare flights operated by Etihad Airways and Air Seychelles and on flights operated & marketed by Etihad Airways, Air Serbia and Air Seychelles from/to International Network, complimentary excess baggage allowance entitlement on weight concept is JetPrivilege Platinum – 20kgs, Gold – 15kgs and Silver – 10kgs and entitlement on piece concept is 1 piece of 23kgs in Economy and 1 piece of 32kgs in Première and First cabin for JetPrivilege Platinum, Gold & Silver tier members.

19.9 Sales effective Jun 15, 2018 and travel effective Jul 15, 2018, we are revising the Baggage Allowance in the Domestic Sector. The allowance will now be based on the per Piece Concept (PC).

All the tickets issued on / after 15 Jun 2018 for travel on / after 15 Jul 2018 will have the Free Baggage Allowance as per the Piece Concept except in cases of Special Marine Baggage, Corporate deals, POS specific baggage etc.

All the tickets issued on / after 15 Jun 2018 for travel before 15 Jul 2018 will have the Free Baggage Allowance as per the current i.e. Weight Concept.

All the tickets issued before 15 Jun 2018 will have the Free Baggage Allowance as per the current i.e. Weight Concept irrespective of the travel date.

Tickets showing Free Baggage Allowance (FBA) as weight must be charged the Excess Baggage as per weight concept and tickets showing FBA as per piece must be charged the Excess Baggage as per piece concept.

No single piece must weigh more than 32 kgs.

20. Through Check-in

20.1 JetPrivilege Members / guests may avail Through check in with separate tickets under following
situations:

20.1.1. When one is an award and the other a revenue ticket, issued ONLY on Jet Airways marketed and
operated flights and Jet Airways flights operated under the S2 code.

20.1.2 When both are award tickets, for travel on Jet Airways and vice - versa.

Example:

a. JetPrivilege Member / guest is travelling from Jaipur (JAI) to Newark (EWR) on a combination of
segments operated by Jet Airways. JAI-BOM - Revenue ticket and BOM EWR - JetPrivilege award ticket (separate ticket). In
such situations, through check-in will be permitted and the Member's / guest's luggage will be tagged at Jaipur up to
EWR.

b. JetPrivilege Member / guest travelling Mumbai - Delhi - Lucknow on one ticket. Through check-in will
be permitted and bags will be through tagged in till the final destination.

20.2 JetPrivilege Members / guests will NOT be permitted Through check in with separate tickets under
following situations:

20.2.1 When holding a revenue ticket for travel on Jet Airways along with another separate JetPrivilege
Award ticket issued for travel on another carrier or vice versa.

20.2.2 When Member / guest is holding two separate revenue tickets.

Example:

a. JetPrivilege Member / guest is travelling from Frankfurt (FRA) to Mumbai (BOM) on Lufthansa Airlines
and then from Mumbai to Ahmedabad (AMD) on Jet Airways. Through Check-in will not be possible.

b. JetPrivilege Member / guest is travelling from Delhi (DEL) to Mumbai (BOM) on Jet Airways revenue
ticket and then from Mumbai (BOM) to London (LHR) on separate award ticket on British Airways. Through Check-in will not
be possible.

c. JetPrivilege Member / guest is travelling from Bengaluru (BLR) to Mumbai (BOM) on Jet Airways
revenue ticket and then from Mumbai (BOM) to London (LHR) on another separate revenue ticket on British Airways. Through
Check-in will not be possible.

Seat Select Charges Waiver

21.1 Eligible JetPrivilege members can choose their preferred Economy seat as a Complimentary benefit
under the Seat Select feature. Eligible JetPrivilege members are basis the Tier of the member travelling and the Fare
Choices booked.

21.2 JetPrivilege Platinum members enjoy a waiver on Seat Select fees across all Fare Choices in Economy. JetPrivilege Gold members enjoy a waiver on Seat Select fees when booked in Classic and Flex Fare Choices in Economy.
The benefit is available to eligible members only when travelling with Jet Airways across the Indian Subcontinent and International Network.
Effective Feb 16, 2018, all members booked in Y & M booking classes under Flex Fare Choices in Economy enjoy a waiver on Seat Select fees across on all Jet Airways flights across the network.

21.3 The Seat Select facility is complimentary for all guests who are booked in Première and First
cabins.

21.4 The applicable Jet Airways flights and the preferred seat options under the Seat Select service
are determined by Jet Airways as per the current rules in effect.

22. Check-in at Dedicated Counters

22.1 JetPrivilege Platinum, Gold, Silver & Cobrand members enjoy check-in at dedicated counters even
when travelling in Economy on Jet Airways flights at select airports which have dedicated counters. At other airports,
such members can check-in at Première counters, even when travelling in Economy.

22.2 However, JetPrivilege Silver members can utilize dedicated check-in facility only at metro
stations in India, which includes Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Bengaluru. Dedicated check-in for
JetPrivilege Silver members at other Indian Airports is not available.

22.3 Similarly, JetPrivilege Cobrand Card Holders will enjoy dedicated check-in only for flights within
India. Cobrand Card Holders can utilize this facility only at metro stations in India, which includes Mumbai, Delhi,
Chennai, Kolkata, Hyderabad and Bengaluru. Dedicated check-in for Cobrand Card Holders at other Indian Airports is not
available.

22.4 Members will enjoy the highest priority in the order of their Tier status, at the time of flight
closure, as per check-in procedures.

22.5 Effective Oct 4, 2016, JetPrivilege Platinum, Gold & Silver tier members will also enjoy check-in at dedicated counters at applicable airports when travelling in Economy on Jet Airways codeshare flights operated by Etihad Airways and Air Seychelles and on flgihts operated and marketed by Etihad Airways, Air Serbia and Air Seychelles.

Service Charges

23.1 Service Charges is levied when a member requests JetPrivilege to cater to their certain additional
requirements, which are not a part of the normal course of the programme.

23.2 These additional services could be categorized into two major categories: services related to the
airline (i.e. travel) and services related to the program. Under the services related to the airline, JPPL charges member
for any alterations/adjustments/amendments/cancellations done to the travel itinerary. Further, program-related services
are the additional facilities provided to the members such as replacement of the membership card, reissuance of bag tags,
etc.

ParametersCancellation of Award ticket
(less than three hours prior to departure)**

Charges on Jet Airways50% of JPMiles
will be deducted as a penalty

Charges on Partner Airlines100%
penalty

B) Upgrade on Revenue Tickets

ParametersCancellation of Upgrade
against Miles

Charges on Jet Airways750 JPMiles
(excluding Platinum members)

Charges on Partner AirlinesN / A
penalty

*No Show Charge will attract a 100% penalty as a service charge, irrespective whether there is a
subsequent rebooking or not.

**Cancellation of an award ticket less than one hour prior to departure is a no show and will attract
100% penalty, i.e. 100% of the JPMiles used for the redemption would be treated as a service charge and there will be no
refund.

#Note1: In case of cancellation of award ticket, the taxes, surcharges and other fees amount will be
refunded to members.

#Note2: Exclusion is entitled to member (self) only and does not extend to the member for whom the
transaction is undertaken by some other member. Meaning, the exclusions for the platinum member are for platinum member
only and does not extend to other members for whom the platinum member is redeeming miles from his account.

#Note3: Each change will result in a levy of a fee. Meaning, if there is a date and a sector change
then the service fee will be a cumulative fee, i.e. the addition of both the fee.

24. Priority Bag Tagging

JetPrivilege Platinum and Gold members are entitled to Priority Bag Tagging benefit. Eligible members’
baggage is tagged with priority bag tags at the check-in counter. Thus, eligible member’s baggage will be among the first
baggage pieces to arrive at the baggage claim area.

Note: Priority Bag Tagging benefit will be available only on flights where the point of origin is
operated by Jet Airways. This benefit will not be available in case of Interline travel / Codeshare partners, except where
explicitly stated.

25. Data Processing And Protection

25.1 By using his / her JetPrivilege Membership card and / or quoting his / her JetPrivilege membership
number to Jet Airways and/or any Programme Partners, a Member consents to JetPrivilege creating, maintaining and updating
data that is personal to the Member. Such data includes Membership data like name, address, telephone number, date of
birth, employer, seat preferences, etc., travel data (including without limitation, flights taken, JPMiles accumulated and
class of travel flown) and data concerning contacts with Jet Airways (including without limitation, enquiries regarding
Membership) and will be maintained and updated for the purpose of providing relevant information and services to the
Member. Data will also include data received from Programme Partners about JPMiles earned as a result of using services
provided by Programme Partners.

25.2 Before any data relating to a Member is disclosed to the same Member by JetPrivilege, the Member
may be asked security questions, which may require him / her to confirm his / her identity by providing information held
by JetPrivilege.

25.3 JetPrivilege may disclose data relating to a Member to a third person who has been nominated in
writing by the Member to JetPrivilege in advance.

25.4 Members are responsible for the security of their JetPrivilege membership account number / details, Log-in ID and passwords and shall ensure that their JetPrivilege membership account number / details, User Log-in ID and passwords are not disclosed by them whether intentionally or not, so as to allow a third person to access their JetPrivilege account and to make any transactions. Jet Privilege will not be responsible for any loss of data or JPMiles due to compromise of member’s password, registered email or mobile number, electronic device or any other physical or electronic form which is beyond JPPL’s control.

25.5 In an effort to provide valuable offers to Members, JetPrivilege develops mailing lists for use by
themselves and their Programme Partners. These lists are based on information provided by the Member at the time of
enrolment. These lists are developed under strict conditions designed to safeguard the privacy of Member's information.
Members will be contacted on their email address / mobile number / landline phone numbers registered in the JetPrivilege
account, based on their consent given at the time of enrolment or updated later on jetairways.com. If a Member does not
wish to receive these offers, he / she may request in writing to have his /her name removed from the said mailing lists by
contacting the JetPrivilege Service Centre.

25.6 As part of providing value added services to the JetPrivilege Members, JetPrivilege in
collaboration with its Programme Partners reserves the right to send special offers / products to the Members, based on
his profile as recorded in his JetPrivilege account.

25.7 Consent to receive such offers will be deemed as given, until such time that the Member withdraws
consent to receive mailers and offers from Jet Airways and its various Programme Partners by opting out of the relevant
preference, either by writing to the JetPrivilege Service Centre or on jetairways.com withdrawal of consent may mean that
certain services may no longer be provided to the Member.

25.8 Any and all information in a Member's JetPrivilege account may be disclosed as required by law,
including disclosures to the police, immigration and customs authorities.

26. Change / Termination / Cancellation of the JetPrivilege Programme

26.1 Membership enrolment and eligibility, earning JPMiles, award travel, availability of awards and
redemption are subject to the terms and conditions of the JetPrivilege Programme and are subject to any applicable laws
and regulations, including applicable IATA regulations. JetPrivilege may change, add to, modify or withdraw at any time
without giving notice such terms and conditions as well as any benefits provided in connection with the JetPrivilege
programme and any special offers or promotional offers made to any Tier or group of Members.

26.2 JetPrivilege and its Programme Partners reserve the right to change JetPrivilege Programme rules,
regulations, awards travel, mileage award levels and special offers at any time without notice. This means that
JetPrivilege may initiate changes, for instance, impacting partner affiliations, rules for earning mileage credit, rules
for redemption of Jet Awards against JPMiles, continued availability of awards, blackout dates or limit the seats
available for award travel to any or all destinations (including, but not limited to, allocating no award seats on certain
flights).

26.3 Jet Airways may terminate or change the ownership of the JetPrivilege programme at any time but
will use its reasonable endeavours to inform the Members. At the end of such termination or transfer of ownership of the
Programme, each Member acknowledges that his /her right to use the services, including the earning and redemption of
JPMiles, will cease or get altered.

26.4 Cancellation of Membership: Members may, at any time, cancel their Membership by providing written
notice to JetPrivilege and by cutting his / her JetPrivilege the Membership Card in half and returning it to the
JetPrivilege Service Centre. However, the Member can redeem all his / her earned JPMiles as per the validity of such
JPMiles. Any such termination does not relieve the Member of any continuing obligations under these Terms and Conditions.

27. Limitation Of Liability

27.1 JetPrivilege, Jet Airways and /or Programme Partners shall not be liable to any Member or his /
her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of
or in connection with the JetPrivilege Programme and/or the provision or the refusal to provide any benefits, whether such
loss, damage or expense is caused by the negligence or otherwise, and whether JetPrivilege, Jet Airways and / or its
Programme Partners have any control over the circumstances giving rise to the claim or not.

27.2 JetPrivilege shall not be liable for any loss or damage, whether direct or indirect, resulting
from termination or change of, or to the JetPrivilege Programme or any of the facilities, benefits or arrangements which
are made available to Members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting
of any such services, benefits or facilities.

27.3 JetPrivilege will endeavour to ensure the availability of services provided by Jet Airways and
Programme Partners but will not be liable for any loss arising from the failure by Jet Airways and Programme Partners to
provide services.

27.4 To the extent permissible by local law or regulation, these terms and conditions shall be governed
by and construed in accordance with Indian law. JetPrivilege and each Member submit to the non-exclusive jurisdiction of
the Indian (Mumbai) courts to resolve any disputes that may arise out of them.

27.5 Any part of these Terms and Conditions which is unenforceable for any reason shall be considered
capable of being cut out so as not to affect the remainder of these Programme Rules in any way. JetPrivilege shall not be
required to provide any service or otherwise act in pursuance of these Terms and Conditions if to do so would be contrary
to law.

27.6 Reasonable care has been taken to ensure that information contained in the Terms and Conditions
and in any publications and advertisements in connection with JetPrivilege is accurate, but JetPrivilege will not accept
any liability with respect to any errors or omissions in any information, whether written or verbal.

28.1 JetPrivilege regularly reviews and updates the information on its web pages. Despite its best
endeavours, it is possible that some of the information could meanwhile have become outdated. JetPrivilege therefore
cannot accept any responsibility for or guarantee that the information provided is up-to-date, correct and complete. Apart
from this, the JetPrivilege terms and conditions apply.

28.2 Moreover, JetPrivilege reserves the right to make changes or additions to the information
services, products and other materials provided.

28.3 Any e-communication from Jet Airways or JetPrivilege is intended only for the person or entity to
which it is addressed and may contain confidential and / or privileged information. If you have received the message in
error, please notify the sender immediately and delete the message from your system. Any unauthorized disclosure; copying,
distribution or use of the message is strictly prohibited, and if done, will result in strict legal action. The message is
not guaranteed to be complete or error free. No liability is assumed for any errors and / or omissions in the contents of
this message. Reasonable precautions have been taken to ensure that the message is virus-free. However, Jet Airways
(India) Ltd. and Jet Privilege Limited do not accept responsibility for any loss or damage arising from the use of this
message or attachments.

29. Governing Law

Indian laws govern these terms and conditions. In the event of any disputes, the appropriate court in
Mumbai shall have exclusive jurisdiction. Membership, including eligibility for Membership and any JPMiles or Rewards, is
subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport
Association.

30. Changes To The Programme

30.1 JetPrivilege may at any time, without giving notice, make any change, add to, modify the
JetPrivilege Programme, without giving notice of such terms and conditions as well as any Benefits provided in connection
with the JetPrivilege programme and any special offers or promotional offers made to any Tier or group of Members,
including:

limit the number of seats available for the redemption of JPMiles to any or all destinations or on
certain specified flights

alter the number or types of journeys required to obtain a particular JetPrivilege Award

change or withdraw Programme Partners' affiliations

change the parties from which a JPMiles Award may be obtained / redeemed

change the length of time after being awarded within which JPMiles must be redeemed

impose a time limit upon the validity for redemption of any JPMiles issued by Jet Airways or any
Programme Partners

introduce and or review Membership fees

modify the procedures and rules relating to ticketing on redemption of JPMiles or other aspects of
the JetPrivilege programme

change the manner in which JPMiles may be earned and / or redeemed

Awards or Benefits including restrictions on the same

impacting partner affiliations

rules for earning mileage credit

rules for redemption of Jet Awards against JPMiles

continued availability of awards

blackout dates or limit the seats available for award travel to any or all destinations (including,
but not limited to, allocating no award seats on certain flights)

change the terms and conditions governing the use of Upgrade Vouchers or any other aspect of the
JetPrivilege Programme

30.2 In the event JetPrivilege makes any changes to the JetPrivilege Programme, Members will be taken to have received notice of the change if JetPrivilege posts details of the change on jetairways.com or jetprivilege.com or the mobile application of Jet Airways / JetPrivilege.

30.3 Membership enrolment and eligibility, earning JPMiles, award travel, availability of awards and redemption are subject to the terms and conditions of the JetPrivilege programme and are subject to any applicable laws and regulations, including applicable IATA regulations.

30.4 Jet Airways may terminate or change the ownership of the JetPrivilege programme at any time but will use its reasonable endeavours to inform the Members. At the end of such termination or transfer of ownership of the Programme, each Member acknowledges that his / her right to use the services, including the earning and redemption of JPMiles, will cease or get altered.

30.5 JetPrivilege reserves the right to terminate at any time, without giving any notice, throughout the world, or in a specific country, in which JetPrivilege is associated with its Programme Partners, the right of any or all Members to earn or redeem JPMiles.