Sales & Marketing

Complaints

Any complaint regarding a service should be brought to the hotel or service provider’s attention as early as possible during the Traveller’s stay in order for the complaint to be handle without any delay. However if not satisfy it should be notified to us in writing by email to roh.complaint@thaiairways.com within 1 month of the date of service with all supporting documents and the following details for investigation :

•Passenger’s name

•Booking number

•Date of travel

•Name of hotel or product with reason for complaint

Any complaint received after 1 month of the date of service will not be investigated.

Refund

•After commence of travel, no refund in part or in full will be given for services included in the package programme and not utilized by the passengers.

•Whenever a refund is required, selling offices are requested to e-mail to roh.refund@thaiairways.com as soon as possible with all supporting documents and the following details for investigation :

•Passenger’s name

•Booking number

•Date of travel and reason for utilization

•Letter of certification (if any)

•After the investigation is completed, we will confirm the gross amount to be refunded to the selling office. A no show or late cancellation fee will be deducted. An administration fee at equivalent of USD25 will be applied if cancel the whole booking.

•Any requests for refund over than 60 days after the completion of commencement of travel, reimbursement may not be considered should the request for refund is received by us later than 60 days after the completion of ROH package.