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Delivery and Collection of products

Delivery and Collection of products

On our online shop you can choose from the options of home delivery, delivery to your hotel or collection from any of our tourist offices for products which cannot be sent electronically (Valencia Tourist Card and Valencia Tourist Pack).

Home Delivery

The delivery time for Spain is 1 to 3 working days from the date of purchase. For deliveries to the European Union the delivery time is 10 to 15 working days. Deliveries to the rest of the world will depend on the destination, with a maximum delivery time of 20 days.
The delivery cost will be paid by the buyer and will be calculated automatically on the payment page, once the delivery method and destination have been selected. Depending on the product purchased and the country the order is to be sent to, the delivery costs will range from €6 to €15 per purchase.
How can I check the status of my order?
Check the status of your order by emailing our Customer Service department at vlcshop@visitvalencia.com.

Hotel Delivery

Hotel delivery will be carried out on the date indicated by the client between 10 am and 11 am.
In order to ensure that we meet delivery times, it is not possible to select dates with less than 24 hours' notice.
The cost of hotel delivery is €3.40.

Collection from our Tourism Offices

You can collect your order at any of our Valencia Tourism offices, within their opening hours, free of charge. If you’d like to check the location and timetables of the Valencia Tourism Offices click here.

Collection from DIGITAL KIOSK:

You can collect your order from the DIGITAL KIOSK at the airport. It is located opposite the car rental companies.
In the machine you must enter the order number and e-mail address from which you made the purchase.
OPENING TIMES: Collections 24 hours a day. Valid for VLC Tourist Cards and printing tickets purchased through VLCSHOP. Sale of new VLC Tourist Cards.

What happens if I don’t come to collect my purchase?
Contracted services which are unused will be invalid after the event has taken place. In these cases, Turismo Valencia reserves the right not to follow the policy of refund within 10 days of the date of purchase.