Support

To get a pre-purchase advice, you may post in the theme’s forum

To get a response more promptly, you are recommended to use our Ticket-system

We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.

Please, note! We do not support queries if you do not have a purchase code.

Item support does not include:

Customization and installation services

Support for third party software and plug-ins

How to use our Support System

ThemeRex technical support is always there to assist their users with all
their technical questions regarding ThemeRex products.

In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.