Keeping your services and you connected during COVID-19

Ensuring that our customers remain connected

In response to the evolving COVID-19 crisis, we want to assure you that you will still be able to stay in touch with family and friends. We are postponing all disconnection dates until further notice. In the meantime, to stay on top of your bill, please visit My TELUS.

Our people, our networks and our technologies are at the ready to connect and secure the health of Canadians from coast to coast. As part of our unwavering commitment to ensure Canadians can rely on our secure networks to stay connected, we have undertaken preparations to support the increased capacity we expect as more Canadians work from home.

We continue to actively monitor the situation and will take steps to best meet the connectivity requirements of Canadians, including essential capacity required by public authorities.