P.1 – Produce a guidance document explaining the role of effective communication and interpersonal interaction in a health and social care context for a new member of staff (using a hospital or care home setting) to include: Communication: text messaging, written, oral, signing, technology. Interpersonal interaction: language, non-verbal (choose 2 issues under each heading from unit specification page 3).

Effective communication The role of effective communication is important in any work setting especially in any health care setting. Effective communication is when someone is getting a message across or explaining a topic fully with using the least information possible it is when information is transmitted accurately and simply such as in a hospital or care home information that any staff needs to know will be given to them in the easiest and simplest form possible. Communication although is not effective if the person you are giving the information to is not listening. Effective communication can be between colleagues or professionals and people using the services. There are many different forms of communication these include; •text messaging

•written
•Oral/verbal
• signing
• symbols
• touch
• music and drama
• arts and crafts
• Technology
Text messaging This is done on an everyday basis this is done on devices such as mobile phones and computers. The messages are sent through a large ariel in space. Such as in a care home or nursery school the staff would sometimes keep in contact through text messages this is good for when they are out of work and can’t speak to each other. Written

There are many different forms of written communication. Most of our communication is in written form. We have newspapers that tell us what’s happening round the world daily, also we have books about everything under the sun and we have magazines and leaflets that give information on health topics such as pregnancy, diabetes, care etc. Within in any health care setting this is important and comes into play in recording medical treatments or medicines, instructions on treatment and medication and also agreements between two people. Signing

This is a way of communicating for those who are deaf they use their hands to speak. There is an official British sign language. This would come into health care frequently and in hospitals and care homes there should always be someone that knows this in case of a patient who is deaf.

There are different contexts of communication these include; One to one this is one individual communicating to another individual such as in a conversation or email or instant messaging. This can occur on an everyday basis in any health care setting such as one nurse speaking to another nurse about a patient. Group

This is when more than two people are communicating with each other this can range from 3 to any number such as a class lecture consisting of about 60 people. Group communication is effective as it sends the same information to the entire group at the same time. This can happen in a health care setting such as a care home when they have staff meetings. Formal

This is when people use rules of language in either written or verbal communication such as in a letter from your doctor or either when you have an interview for a job. Formal communication comes into every health and social care setting such as when you’re in hospital and the doctor comes around to see you he would use formal language. Informal

This is a more laid back type of communication such as if you were talking to your family or friends you don’t have to use rule of language and this can be present in some health and social care settings such as a social worker or key worker that you have known for perhaps a long time you would then be more comfortable with them and your language would be more laidback rather than formal.

YOU MAY ALSO FIND THESE DOCUMENTS HELPFUL

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PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS
1 UNDERSTAND WHY EFFECTIVECOMMUNICATION IS IMPORTANT IN ADULT SOCIAL CARE SETTINGS
1.1 IDENTIFY THE DIFFERENT REASONS WHY PEOPLE COMMUNICATE
People communicate for different reasons, to portray their feelings, emotions, pain, opinions etc., the communication should be professional (formal) or personal (informal) it is important within a social work environment that information is recorded, as it may be called upon for legal reasons, all communication are confidential, and on a “need to know” basis, communication between colleagues is essential, so that it ensures a continuity of care for the service user, and all staff are aware of the current needs of the client.
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING
Communication in the workplace is an important part of our role, it builds good relationships with colleagues and service users, if communication techniques we use are ineffective, this could lead to problems with the relationships within the workplace, if there is ineffective communication between the following relationships then lack of trust and confidence could give the wrong type of care and in turn could miss out on important information, which could result in harm.
2 UNDERSTAND HOW TO MEET THE...

...﻿Claudia Read
Mrs Griffiths
21 November y - 3rd October
EffectiveCommunication & Interpersonal Interactions
There are many different ways to communicate and situations to communicate in. This will be a report explaining the role of effectivecommunication and interpersonal interaction in a health and social care setting.
Communication Contexts
There are many different contexts ofcommunication. For example, there is informal and formal communication. The difference between these two contexts, is the degree of respect. In formal communication, the language used is usually conventional. Because of this, it can be understood in an environment with a wide range of people such as a work setting such as a business meeting where the language used must be professional and polite. On the other hand, informal communication involves communication between people who know each other well. For example, a group of good friends. Usually, there is casual language such as slang and can vary between social groups that are different.
There are also different settings for example, one to one. This is when a conversation is started between no more or no less than two people. This type of setting could be between a counsellor & a client. On the other hand, there can be group communication. This is usually...

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8/28/2014
Karl Buckley
Course: InterpersonalCommunications 120 / 4378 - 11:00- 12:15 T, ThPaper: Essay 1a
Prompt: Face to Face and Mediated relationships
Page count: 5
The benefit to having a face-to-face relationship / conversation is all the signs a person can pick up on without the sender knowing they are being sent. The senders most of the time do not know that they are even sending the messages, which can sometimes be good or bad, depending on the situation a person is in.
Examples of nervous behavior would be fidgeting, rubbing of hands together, looking away, shaking a leg, even stuttering, or staying silent while nervous perhaps, which could or could not be bad. If talking with a person that one likes and that person acts nervous, then that might be a sign of one’s admiration. One could cross one’s arms in a defensive posture, look away or not at whomever as a sign of being upset with that person, or make funny noises to just be disruptive and show disgust. That can also be useful if the other partners are not good at expressing themselves with words and constructive verbal communication. By reading their body language, one can change the direction of a discussion or be more accommodating to their needs and desires, to improve the outcome of the conversation.
The challenge with face-to-face relationships is just that. A person may have to face the other persons. One may not want to face them due to the fact one...

...﻿A transactional model of interpersonalcommunication can be defined by saying people are associated through communication and each person involved plays a specific part in that communication. Each of these people who play a part in the communication are affected through the communication. “The transactional model recognizes that noise is present throughout interpersonalcommunication.” Most conversations follow this model of interpersonalcommunication.
The transactional model does not claim that one person falls under the category “sender” or “receiver” but that both people can be considered “communicators” and that both members of the conversation play equal roles in communicating. For example, while one person may be speaking verbally the other could be speaking non-verbally. Because communicators affect each other (Rothwell, 2004), interpersonalcommunication involves ethical responsibilities. Whether a person is speaking verbally or non- verbally the conversation can make the other person feel better.
The conversation between the two women displays the transactional model in multiple ways in the way they speak as well as through their actions. Both women go back and forth playing the roles of the “sender” and “receiver”. The women both send negative signals with not only their verbal but also their...

...P1: Explain the role of effectivecommunication and interpersonal interaction in a health and social care context.
Communication is about making contact with different kinds of people and being understood. Communication is really important in health and social care because it shows how they are feeling and their emotions. In order to be able to work with people you need to be good at communicating with them. To work effectively with the diversity of people within the health and social care settings, a wide variety of forms of communication will need to be used as different contexts require you to communicate in different ways. Within health and social care, communication involves a lot more than just giving and receiving information – it can be formal or informal, verbal or non-verbal and consideration needs to be given to any barriers to communication to make sure it is effective as this can have a great impact on the people involved.
Verbal communication is when one person speaks and another person listens. Within health and social care, verbal communication can be used to find out about a person, ask question, respond to questions, provide support and deal with problems. Effective verbal communication is a two-way process; it has to involve speaking and listening....

...﻿P1 Explain The Role Of EffectiveCommunication And Interpersonal Interaction In A Health And Social Context
Effectivecommunication is much more about exchanging information between one another, it’s all about the understanding the information behind the emotions that take place. But the word communication alone is all about transferring information.
Context:
One to one setting:
One to one conversation plays an important role in life. This type of communication generally appears face to face. This can emerge formally and informally. An example of a formal conversation in a Health and Social environment could place in a Care home where you may have to speak to the nurses. The body language and posture of an individual would be accomplished in a professional manner to exhibit that they are interested whereas an informal conversation could take place between a friend. The body language and posture is rather more classed as being slouched and the language gradually changes to being slang. Slang in other words is a language that is spoken by peers, and is very hard to understand especially if u have difficult listening or never heard this type of language before.
Group setting:
A group conversation contains a lot of people with different views and is slightly different from those that use one to one situations. Each and every person has a right to speak. Group...

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EffectiveCommunication Paper
Brandi Greenfield
CJA/304
Monty Mathis
December 17, 2014
There are a lot of ways to effectively communicate no matter what situation you may be
in. In this paper we will discuss the process of verbal and nonverbal communication and the
components associated to each one of these. The differences between listening and hearing will
also be touched upon. The formal and informal channels ofcommunication in Criminal justice
organizations. We will also look into the different barriers to effectivecommunication in
criminal justice organizations. Strategies that may be implemented to overcome communication
barriers in criminal justice organizations.
Communication is “the act or process of using words, sounds, signs, or behaviors to
Express or exchange information or to express your ideas, thoughts, feelings, etc., to someone
Else.” ("Merriam-Webster", 2015). Communication in any criminal justice setting involves both
verbal and non-verbal communication, whether it be inside the organization itself or outside in
the community. In order for a law enforcement agency to function properly both forms of
communication are critical.
Verbal communication is all about the spoken word, whether it be face-to-face, over a
telephone, via a radio or any...

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EffectiveInterpersonalCommunications
Christopher Travers
COM 200: InterpersonalCommunication
Instructor: Cassandra Daniel
September 30, 2013
Dear Lensie and Christopher, I was thrilled to no end to hear of your engagement. You must be very excited to know that you are going to spend the rest of your lives together with your best friend. In your asking for advice you seek on successful relationships, I would like to offer of different aspects of interpersonalcommunication, from a c lass I am taking, to help you understand both yourself, and each other. Here are a few of the learning outcomes I feel will be useful and should, if applied, help you with any problems you may have. You two are always in my prayers. Uncle Chris.
Identify the barriers to effectiveinterpersonal interactions.
There can be bumps in the road when it comes to some relationships. Not only do we need to hear our partner’s voice, is important that we listen to what they are saying. Miscommunication can occur and be a key problem. “Three common communication problems in relationships stem from the following behaviors of one or both parties: (1) silence or...