The story

Data Management Services: expert MIS support solutions

Data Management Services was created by bringing together expertise from our Apprenticeships & Skills, Audit & Compliance and Data Management teams into one single team to provide a one-stop shop of back office support for training providers, FE and HE institutions and employers with their own SFA funding contract.

Originally delivering just ILR data entry and claims management for small training providers who were ebs customers, our service offer has developed in response to customers asking ”…..can you also do that for me?”. We now provide everything from a fully managed learner data service under a monthly fee contract to one-off discrete tasks like identification and correction of data errors, pre-audit checks including mock audits, or covering for MI staff absence, mass data entry or correction such as timetabling or learning aim changes and learner destination surveys.

We keep costs and disruption to the customer to a minimum by offering these services as a combination of primarily remote and on-site delivery.

The Data Management Services team currently supports the data management of 10,000+ learners across a variety of providers from small colleges with under 20 learners to larger providers with 3,700+ learners.

In 2014 we supported our audit service customers to reduce their learner file error rate at audit to between 0% - 4.7% and all our monthly managed service customers to achieve a data error rate of 0%.