Fraud Protection Alerts

Now Available by Text

Embassy Bank consumer and business debit cardholders have the ability to receive fraud alerts via text message to confirm activity on their card. Click on the questions below or view the short video for more information.

Text Alert Frequently Asked Questions

How does this work?

Once a fraud case is created, our fraud specialist team will send out a text alert message to the cell phone number on file alerting you of the transaction in question. If the transaction is legitimate, simply reply ‘Yes’ to have it processed. If it is not, reply ‘No’ and the transaction will not be processed. At the end of the message, you will have the choice to opt in or out of the service.

Do I need to enroll to receive text messages?

No, as long as we have a cell phone number on file you are automatically enrolled in the service.

What if I don’t want to receive text messages?

Simply respond to the text with STOP and you will no longer receive text message alerts for debit card transactions. OR contact us at 610-882-8800 and ask to be removed from the service.

What if I opt out of the service, but then wish to opt back in?

Contact Embassy Bank at 610-882-8800 and ask to be added back into the service.

How do I know Embassy has my current cell phone number on file?

Contact Embassy Bank at 610-882-8800 and ask to have your cell phone number updated on our system.

Will I still continue to receive fraud protection on my card if I opt out?

Yes, your transaction activity will continue to be monitored but instead of a text message, you will receive a telephone call.

How will I know the text message is from Embassy Bank?

The alert will say it is from Embassy Bank and will be sent from short code 37-268.

What if I do not respond to the text?

If the text is not responded to, the fraud alert system will contact you with a telephone call.