Thanks for joining us in Washington, D.C., as we learned about the new and innovative ways CRM technologies are shaping our lives and changing the way we do business.

There’s a direct correlation between advancements in communication technologies and customer expectations—naturally, as one increases, so does the other. That’s why organizations must master each communication channel (social, mobile, phone, Web, email, etc.), providing as much information as customers want and as quickly as they need it. But that’s not all. As customers traverse channels, their customer, product, or company information must accompany them. Additionally, companies will have to leverage analytics from each of these channels to consistently create positive customer engagements. It might sound like a daunting task, but it’s not—especially with guidance from the right professionals.

Fortunately, you can find the biggest collection of the brightest and most influential people in the CRM industry at the CRM Evolution conference. Conference Chair Paul Greenberg and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry.

Why You Should Attend

Create great customer engagements

Generate high returns on CRM investments

Prepare for customer trends that are reshaping the marketplace

Improve customer satisfaction and loyalty

Leverage technologies that will change customer relationships

Increase profitability

Streamline business processes

Who Should Attend

CEO, CMO, CIO, CTOs

Chief Customer Officer

VP/Director of Sales, Marketing, Customer Service, Call Centers

VP/Director of Ecommerce/Ebusiness

VP/Director of Business Analytics or Business Intelligence

VP/Director of Telemarketing/Telesales

VP/Director of IT

Director/Manager of Sales Support

Director/Manager of Customer Support

Hear from over 60 speakers in more than 40 sessions including innovative keynotes, sunrise sessions, case studies, panel discussions, and more