Email arriving late

You can check the headers of the message to see where a message was slow in its delivery. The times are shown as the message passes through every server on the Internet. It usually takes about 3 seconds for a mail to pass through our system or 8 if Anti Virus is enabled.

Email not arriving

Check to see if you have received a virus notification in your spam folder. If an expected mail does not arrive it may be because of a virus which we've removed. Otherwise chances are we didnt receive it. Our logs are searchable if we need to detail any issues.