Customer Experience Coordinator (Full Time)

Join us on the front lines of one of the sweetest startup gigs in Austin, TX. We are looking for an energetic, empathetic, positive individual to join the Beardbrand team as the Customer Experience Coordinator. This individual will interact directly with customers to enhance all areas of their experience. Our goals are to end each interaction with a happy customer, to help answer beard related inquiries and to serve as the Voice of Beardbrand. We are collaborative and supportive, and we don’t use scripts to communicate with our customers!

Responsibilities:

Lickety-split email response for customers with issues or questions

Phone support for customers during business hours

Coordinate special transactions with internal or external teams and customers if necessary

Investigate all fraud warnings to prevent loss due to chargebacks

Direct all incoming emails to the appropriate team member

Gather information regarding returns or complaints to help the product team troubleshoot any issues

Have a thorough understanding of the products we sell and how to use them to educate existing or potential customers when they have questions

Skills/Qualifications:

Passion for Beardbrand and its customers

Friendly, clear, helpful communication style

Highly responsive demeanor with a desire to “clear the list” every day

Minimum of 2-3 years experience in customer care and/or customer service

Adept at multi-tasking, prioritizing, and self-managing

Interest in business and a drive to always improve

Experience with e-commerce related platforms or ability to quickly grasp new software programs

Propensity for documenting and measuring success

Dependable, enthusiastic, and professional

Incredible communication and problem-solving skills

Competent grammar & spelling

Job Details:

Full-Time (40hrs per week)

Pay: Based on experience

Location: Downtown Austin, Monday - Friday, Austin, TX

About Beardbrand:

Come be part of an organization that is fostering confidence through grooming. Launched in 2012, Beardbrand is a leading men’s grooming company that is shifting the way society views guys with beards. Traditionally, there were many negative stereotypes towards men with beards and we are showing that beardsmen are smart, stylish, well groomed, and a crucial part of their communities.

Additional Info:

We will be requesting a positive reference from your most recent employer. We are looking for candidates who are interested in a career and are willing to grow and learn; therefore, we have an extensive interview process