Help for external users

Don't know how to register for an EU Login account?

Follow the "Create an account" link and fill in the form fields. Review the Privacy Policy, tick the check box then click "Create an account". You should receive an e-mail allowing you to confirm the registration.

You tried to register with EU Login but did not receive an e-mail?

You may have mistyped your e-mail address. If this is the case, your only option is to register again. If you typed your e-mail address correctly, please follow this link (provide your e-mail address and follow the on-screen instructions) to reset your password. Please make sure that the mail was not incorrectly identified as spam or junk mail. You should check your junk/spam mail folder, if you have one, to see if the mail is there. Your organisation's e-mail service may have prevented the mail from reaching you - please contact your mail administrator if you think this may be the case.

You get an error stating that your e-mail address is already registered?

We can send you by e-mail a link allowing you to reset your password (provide your e-mail address and follow the on-screen instructions).

You registered successfully but did not complete the initialisation process in time?

We can send you another e-mail to allow you to try again (provide your e-mail address and follow the on-screen instructions).

You registered successfully but the link to allow you to complete the initialisation process did not work?

We can send you the link again (provide your e-mail address and follow the on-screen instructions), but please make sure that the link you click on is not split across lines by your e-mail application or that you copy the entire link into the address box of your browser.

Forgot your password or got an "Incorrect password supplied" error?

We can send you by e-mail a link allowing you to reset your password (provide your e-mail address and follow the on-screen instructions).

You wish to add a mobile phone number to your EU Login account?

Once you have logged in, go to your account details by following the "My account" link. Click on "Manage my mobile phone numbers", then on "Add a mobile phone number" and follow the on-screen instructions.

You have changed mobile phone number or get an error "Invalid phone number"?

Once you have logged in, go to your account details by following the "My account" link. Click on "Manage my mobile phone numbers". First, remove your old number by clicking on "Delete a mobile phone number" and following the on-screen instructions. Then add the new number by following the "Add a mobile phone number" link.

You would like to change the e-mail address of your EU Login account?

Once you have logged in, go to your account details by following the "My account" link. Click on "Modify my personal data" and change the e-mail address in the corresponding field.

If none of the above solves your problem, please follow the Contact link in the page footer to obtain further assistance.