CUSTOMS & DUTIES INFORMATION - The buyer is responsible for all import duties and taxes that are liable once your package reaches the country of destination. Please contact your local customs office for further information and more details.

WHY ARE THERE DIFFERENT RATES FOR SMALL AND LARGE ITEMS?

Shipping is calculated on volumetric weight. Jewellery and small scarves are sent as small items. Large item rates apply to all handbags, backpacks and leather bags.

PLEASE NOTE:

Hoochie Mama uses Tracked Service through Domestic and International Couriers to dispatch items. Once an order has left the Hoochiemama offices it is in the care of the chosen courier. Hoochie Mama can not be held responsible for any errors or postal delays made by these courier services. Please allow up to 7 working days for your order to arrive before reporting it missing.

Duties: Some countries may charge import duties, tax, or other fees. We have no control over this and it's your responsibility to pay for any fees.

RETURNS

We’re pretty certain you’ll love your order but if you do change your mind you have up to 14 days (from the date of purchase or shipment date) to return any merchandise with which you are not satisfied. You must ship the item(s) back to us and it must arrive within 30 days.

We are unable to issue refunds after 45 days. We cannot issue refunds for faulty items that have been used. If an item has been used only repair will be offered within 12 months of purchase. The customer is responsible for all shipping charges when sending the item back to us. Normal wear and tear is not cover by this guarantee and we reserve the right to refuse a free repair service if an item has been misused.

If you wish to return your purchase then please email mama@hoochiemama.me so we can issue you with a returns code and our returns address. In your email please make sure you include all of the following information:

We are unable to offer refunds or exchanges on earrings (or any other pierced jewellery) that has had its hygiene seal tampered or broken.

Items must be returned unworn and in good and saleable condition.

We recommend all returns be sent using an insured recorded delivery service with tracking and scanning.

Returns postage is paid by the customer.

Hoochie Mama does not accept liability for any returned goods lost or damaged in the post.

Returns outside the stated time frame will only be accepted at the discretion of Hoochie Mama.

Refunds will only be made to the card used to purchase the goods with.

Credit and Debit Card refunds may take up to 10 working days for your bank to complete.

Hoochie Mama does not accept liability for the length of time particular banks take to process refunds.

We check everything before we ship it so please notify us immediately on receipt of your order if your item has been damaged in transit.

** We really really recommend using a 'Signed For' delivery service to make sure your parcel reaches us, and retain your postage receipt. We can't accept responsibility for items that fail to get to us. **

Jewellery should be treated with care and love. Each item is a mini piece of hand crafted art.

It's best practice to take your jewellery off when in contact with water - especially when doing the washing up, cleaning the shower, washing your hair or swimming in the ocean. Avoid lotions and potions and always put your perfume and hairspray on BEFORE your jewellery.

Your jewellery is best stored in the dust bag or box it was supplied in.

Semi-precious stones and tinted leather may vary from images. They're natural products and we think this gives them added character and charm which makes them totally unique.

Be careful when cleaning your jewellery. Steer clear of chemical cleaners. A soft cloth, some warm water and a mild detergent should do the trick. Be extra careful with precious stones and leather when cleaning your jewellery as they can become bleached and broken and no one wants that.

Most importantly LOVE YOUR JEWELLERY. It's been created by crazy talented designers for your enjoyment and we think you look fabulous in it.

For general jewellery care, take a look at these handy little microfibre polishing cloths...