With the sudden collapse of a key competitor, CanJet turned to Accenture subsidiary Navitaire to quickly develop and implement a solution to increase server capacity for their online booking reservations website.

Overview

When unprecedented new business volume could not be processed fast enough on its website, CanJet turned to Accenture subsidiary, Navitaire. The results were phenomenal. CanJet received more than twice the previous volume, with roughly four times the power of its previous capacity.

Learn more about Navitaire, a wholly owned Accenture BPO subsidiary, providing outsourced technology and business solutions to the airline industry.

Business Challenge

The sudden collapse of a key competitor provided CanJet with a unique opportunity to capture a tremendous volume of new business at CanJet.com from stranded passengers.

Although CanJet had been hosting its own website, the company quickly realized that it could not add capacity fast enough to keep pace with the record-setting activity. Furthermore, the added volume created the alarming possibility of a complete shutdown of all CanJet website booking capability.

How We Helped

CanJet immediately contacted Navitaire and teams from the two companies worked closely to develop and implement a solution to increase server capacity virtually instantly.

The Navitaire team quickly and efficiently put the right equipment and services in place for an overnight installation of CanJet’s Skylights booking website in Navitaire’s secure data center in Minneapolis. “The quick deployment of people, hardware and software allowed us to avoid costly missteps and maximize our revenue potential during this chaotic period,” said Doug Newson, CanJet’s marketing director.

High Performance Delivered

Just a few hours later, CanJet put the newly hosted website into service. Reservations immediately started flowing in. And despite receiving more than twice the previous volume, with roughly four times the power of its previous capacity, CanJet was able to accommodate the increase in stride. After the initial conversion, CanJet and Navitaire continued to tune the system’s performance, further optimizing the online booking experience for CanJet customers.

“Thanks to Navitaire’s timely action, we were able to accommodate this record-setting level of website activity smoothly. And it translated into dramatically higher booking volumes and vast numbers of re-accommodated passengers that had been stranded by our former competitor,” Newson said. “This event highlighted our tremendous commitment to customer service and we continue to reap the revenue benefits with our newest CanJet customers. Navitaire’s responsiveness and the close coordination between our teams paved the way for this great success story.”