Management Course Outlines

This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today.

This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.

When an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT is an extension of Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service).

In this instructor-led training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT.

At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:measure business performance

- quantify the return on "innovation"- assess business processes and identify waste- reduce operating costs- improve quality and performance- improve service levels, manage change, and take advantage of emerging technologies- maintain quality and stability over time- make "Lean thinking” an integral part of the enterprise and every IT professional's toolkit

Audience Managers and specialists working in an IT Organization

Format of the course Part lecture, part discussion, exercises and hands-on practice

To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.

Overview:

- GRC Basic terms and definitions- Principles of GRC- Core components, practices and activities- Relationship of GRC to other disciplines

A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

- Developing competencies in the area of professional customer care- Increasing the efficiency of communication with customers- Attaining the knowledge of how to get to the underlying needs and expectations of customers- Building strong and sustainable relationships with clients- Expanding the positive image of the company in the market- Identifying, reducing, and overcoming objections and barriers- Learning about personalities and communication preferences when dealing with clients- Establsihing the ability to create an open environment for communication- Developing skills to communicate clearly and effectively- Identifying barriers to effective communication- Mastering body language and non-verbal communication

Gain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies.

Good strategic thinkers look at challenges and opportunities analytically and consider them within the context of a company's vision and goals. Whether used by a strategy manager considering how to allocate an investment or a business developer evaluating the potential of expanding into a new market, strategic thinking is a skill that can be learned, practiced, and refined. Strategic thinking gives managers the clarity and edge needed to make better decisions and continuously move their companies in right direction.

In this instructor-led, live training, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.

Format of the course

- Participants will gain a big-picture understanding of what drives their business and how their role within the organization contributes to the business's goals, vision, and bottom line. The course is interactive and activity-based, with case-studies, team-based tasks and individual presentation and problem-solving making up an important part of the course.

In this instructor-led, live training, participants learn how to apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement.

The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

This 5-day course will help delegates develop their strategic thinking, planning and management skills including the tactical and operational requirements for successful implementation in a banking environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip the executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of the executives to handle the complexities and uncertainties of managing a high performance financial institution.

Learning Objectives

After attending this course, delegates will be able to:

- Describe the main problems that are faced by a large bank;- Explain the various approaches to organisational development planning;- Analyse the current business environment and influences affecting the organisation;- Analyse resources within and external to the organisation;- Explain the various approaches to managing strategy and it place in the business plan;- Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.- Apply a deeper understanding of strategic development plans;- Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;- Define approaches to managing the identified risks;- Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;- Design policies, systems and processes to successfully implement the emergent strategic plans;- Cover the key steps in change management

Who Should Attend

- Product/Service Managers- Newly appointed as well as established Managers and Team Leaders- Heads of Operations- Senior Bank Managers- Human Resource Managers- Operations Managers- Marketing Managers

MethodologyThe course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

Lean Management is about customer focus, developing and maintaining systems and processes to provide value for customers. Lean Services is the application of lean concepts to service operations.

In this instructor-led training, participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement.

This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.

Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value.

In this instructor-led training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement.

The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

- Calculating the true cost of fulfillment- Lowering total costs across the supply chain- Overcoming resistance to change- Cultivating leadership and instilling a mindset of Lean thinking across the organization

Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way.

This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works

Upon completing the training you will:

- Understand how 5S works and improve efficiency by 10 to 30%- Be able to indentify sources of waste and improve profitability- Understand the reasons for the five step process and know how to implement it- Have the tools and procedures in order to improve production processes- Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way.

This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works

Upon completing the training you will:

- Understand how 5S works and improve efficiency by 10 to 30%- Be able to indentify sources of waste and improve profitability- Understand the reasons for the five step process and know how to implement it- Have the tools and procedures in order to improve processes- Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

- To understand the fundamentals and nuances of conflicts in organizations- To explore key concepts, factors, theories, types, and models in conflict resolution- To discover the personality types, leadership styles supporting negotiation skills- To learn the art of assertiveness and self-confidence- To experiment, experience and practice conflict resolutions

Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?

Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.

If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.

This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.

Learning Outcomes

Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”

Who Should Attend

This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:

This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.

Upon successful completion of this training, you will receive Certificate of Completion from Lean Kanban University®. Additionally, you will earn a Team Kanban Practitioner® (TKP) credential certificate accompanied by the TKP Badge.

QMS Auditor / Lead Auditor (ISO 9001) training course explains what a QMS (Quality Management System) needs to accomplish. It also explains the requirements of a successful QMS Audit. These requirements serve as the basis of Continuous Improvement efforts towards improved products and services for the Customer.

In this instructor-led, live training, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities.

By the end of this training, participants will be able to:

- Identify the Requirements for a successful QMS Audit- Create an Audit Checklist for a sample audit scenario- Report findings in accordance to ISO 9001 requirements- Write and grade non-conformity reports and evaluate proposals for corrective action- Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives

Audience

- Auditors who are or will be involved in QMS Audit- Consultants and Managers involved in Quality Programs- Persons who need to work with QMS Auditors

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice

Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.

You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.

What Will You Learn?- Identify internal and external sources of dissatisfaction- Analyse demand vs capability- Model the knowledge discovery process- Design kanban systems and their visualisations- Identify and prioritise improvements- Choose cadences for activities- Identify classes of service

What Will I Receive?Course materials (print & electronic)Electronic copy of the book "Kanban - Successful Evolutionary Change for Your Technology Business" by David J. AndersonMembership of the Lean-Kanban University (LKU)Lean-Kanban University (LKU) certificate of course completion

Who Is This Course For?Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:Programme and delivery managersProduct and project managersProduct developers, software developers and testersPeople working in operations or supportBusiness analystsHigh-level managementAnyone interested in implementing Agile in their organisation

Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.

Key features include:

- the explanation of the current risk-based regulations- detailed review of the major risks faced by banks- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives- what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.

Objectives

The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

- major risk within the financial industry and the major international risk regulations- how to manage a bank’s assets and liabilities whilst maximising return- the interaction between risk types and how banks use an integrated approach for their management- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar

This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.

Description

This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.

It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).

The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)

- Understand the different skills required for Managing and for Leading- Develop their team in the most-effective way- Explain how best to deliver Change in their part of the organisation- Manage staff performance better- Successfully negotiate their preferred solutions- Explain how to deal with the difficult situations they may encounter in the office

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

- Understand and overcome the barriers to being assertive- Recognise behaviour traits within yourself and others and learn effective strategies for managing them- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible- Effectively manage difficult situations.

- Explain how AML and CTF might be prevented- Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them- Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing- Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity- Understand some of the other “hot spots” in Financial Crime

The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK.

The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.

- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance- Deliver meaningful Coaching Sessions

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour- Understand the strengths and weaknesses of the various communications media available- Manage their internal and external customers and stakeholders