Returns & Refunds

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please contact our customer services: phone 07921 280218 or email us: customerservices@rawcocoauk.com. If requested by us, please return the unopened products to the return address below.

LOST OR DAMAGED PARCEL

If you have any lost or missing products from your order then please contact us either via mail: customerservices@rawcocoauk.com or via phone: 07921 280218.

Lost parcels must be reported within 15 days of the dispatch date. We will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the dispatch date) to the return address below. We will not be liable for any damage if you fail to do this.

ADDITIONAL RETURNS INFORMATION

We retain the right to request a return of the faulty products by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which do not make it back to our address.