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CHILE

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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CROATIA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

If you have more questions or need help you can contact us by email: enisa@veljas.hr

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CYPRUS

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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CZECH REPUBLIC

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, customers can still choose to have their product repaired by our high-quality repair service at very reasonable prices. Naturally, this is on the condition that we still stock the spare parts needed for the repair.

You will find a price list for repairs not covered by our warranty attached (see top of page).

DENMARK

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, customers can still choose to have their product repaired by our high-quality repair service at very reasonable prices. Naturally, this is on the condition that we still stock the spare parts needed for the repair.

You will find a price list for repairs not covered by our warranty attached (see top of page).

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EQUATORIAL GUINEA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

FINLAND

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, customers can still choose to have their product repaired by our high-quality repair service at very reasonable prices. Naturally, this is on the condition that we still stock the spare parts needed for the repair.

You will find a price list for repairs not covered by our warranty attached (see top of page).

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GREECE

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

If you have more questions or need help you can contact us by email: desk@lycsac.gr

IRELAND

If you have made your purchases online and would like to return a faulty product, go to the “Track an Order”, page; otherwise, please follow the following procedure.

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, customers can still choose to have their product repaired by our high-quality repair service at very reasonable prices. Naturally, this is on the condition that we still stock the spare parts needed for the repair.

You will find a price list for repairs not covered by our warranty attached (see top of page).

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ISRAEL

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

Files Download

JAPAN

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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KUWAIT

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

If you have more questions or need help you can contact us by email: mak@aaw.com

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LEBANON

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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MALAYSIA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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MALTA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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POLAND

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, customers can still choose to have their product repaired by our high-quality repair service at very reasonable prices. Naturally, this is on the condition that we still stock the spare parts needed for the repair.

You will find a price list for repairs not covered by our warranty attached (see top of page).

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ROMANIA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

Files Download

SAUDI ARABIA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

Files Download

SINGAPORE

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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SLOVAKIA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

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SLOVENIA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

SWEDEN

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, customers can still choose to have their product repaired by our high-quality repair service at very reasonable prices. Naturally, this is on the condition that we still stock the spare parts needed for the repair.

You will find a price list for repairs not covered by our warranty attached (see top of page).

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SWITZERLAND EN

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

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TAIWAN

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

Files Download

TUNISIA

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

Files Download

TURKEY

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

UNITED KINGDOM

If you have made your purchases online and would like to return a faulty product, go to the “Track an Order”, page; otherwise, please follow the following procedure.

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

HOW DOES IT ALL WORK IN PRACTICE?

Please return the defective product to the EASTPAK dealer where you've purchased your EASTPAK. Or by exception please download the repair form (see top of page). Fill in this form and send it together with the faulty EASTPAK to the address given on the form. Please take note that the bag is cleaned, we return dirty bags unrepaired at your expense. Note that it takes 3 weeks to have your bag back.

WE’LL STILL FIX IT

Even if the damage is not (or no longer) covered by the warranty, customers can still choose to have their product repaired by our high-quality repair service at very reasonable prices. Naturally, this is on the condition that we still stock the spare parts needed for the repair.

You will find a price list for repairs not covered by our warranty attached (see top of page).

Files Download

UNITED STATES

WHAT’S COVERED BY OUR WARRANTY? WHAT’S NOT?

EASTPAK guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur EASTPAK will repair or replace the item in question. The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. If you are not sure which warranty is the right one for your EASTPAK please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

At the top of this page you will find a pdf-file with pictures showing which defects are covered by our warranty and which defects are not covered.

You can check our guarantee terms in the attached pdf-file (see top of page).

Files Download

OTHER COUNTRIES

The Eastpak Warranty Department will be on holiday from 2016-05-26 till 2016-05-27. Emails sent to us during this period will be answered after our return

If you are located outside of the EU please contact your local EASTPAK distributor who will give you the best advice on repairing your bag. In case your country is not mentioned in the drop-down list you can send us an email: eastpakwarranty_general@vfc.com