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Melissa PohMerchant Success Lead of EasyStore

Initially being positioned as a merchant success lead in EasyStore, Melissa never stopped discovering and she gradually involved herself in marketing activities. She believes that both the customer service and marketing teams are always interconnected. With that said, she uses her knowledge in customer service and integrate them into her marketing efforts. With her knowledge of customer service management and backend operation, she also ventured into online business, which she launched an online fashion store - THE JEM LABEL - in January 2018. She aspires to inspire youth to work and build for their own business.