Frequently Asked Questions

What is StadiumPanoramics.com?StadiumPanoramics.com is the premier online source for stadium panoramic
photography. We have great prices with a 100% satisfaction
guarantee. You can order on-line using our secured shopping cart or via our
toll free phone number (1-800-962-4425) or by mail. StadiumPanoramics.com
is part of the SportsMagick.com network.Our mission is to offer authentic officially licensed merchandise with
convenience, superior service, and great prices.

How long will it take for my order to get to me?
We stock our merchandise in our warehouse so most unframed orders
ship within 1-2 business days and usually arrive within 3-7 business days. Framed orders
are custom framed just for you so they generally ship within 3-5 business days and
usually arrive within 8-10 business days.

What type of frames do you use?We provide higher quality frames and superior workmanship
for less! We use high quality custom wood frames.
Additionally, we use plexiglass, acid free mat, and rear dust
coverings to protect your panoramic. We also install a hanging wire for easy
right out of the box displaying.

Do you offer additional mat and frame selections?Hundreds of mat colors are available at no extra charge by phone or by
simply noting your selection in the message section of your online
payment. Additionally, either frame may be purchased in black, oak, or
cherry at no extra charge by phone or by noting your selection in the message
section of your online payment.

Can I buy just a frame?Yes, you may purchase frames separately by phone.

What is a deluxe frame?

Deluxe frames are our best value and receive the standard features as well as
acid free double matting and a beautifully engraved solid brass name plate.

What is on the brass name plate?The name plate will have the team name and the stadium name. College
Bowls, Super Bowls, Stanley Cups, and World Series will note
the team name and championship if applicable.

Can I request a special name plate?Yes, we can honor special name plate requests such as Happy Birthday, Happy
Father's Day, Merry Christmas, etc. as long as the request is noted in the
message section with your payment.

What payment options do you offer?
Shopping online with StadiumPanoramics.com is easy, convenient, and
secure. You may pay for your purchases with Visa, MasterCard, Discover, or American
Express through our website or by phone at 1-800-962-4425. You may also mail a check or money order to:

Important: Please make check or money
order payable to SportsMagick. SportsMagick is the parent company of
StadiumPanoramics.com. Please provide payment for the cost of the print
plus $8.50 for unframed prints, $20.00 for
framed stadium panoramics, or $25.00 for framed stadium aerials for s/h and
insurance. Specify the print you want and a return shipping address.

Do I have to sign-up for a PayPal account to complete a
purchase?
No, you can complete an online purchase at StadiumPanoramics.com without signing
up for a PayPal account. Just click "If you do not currently have a
PayPal account" to continue checkout. Upon the completion of the
payment, you will have the option to sign-up for PayPal.

Is it safe to use my credit card online?

We guarantee that every online transaction you make at StadiumPanoramics.com
will be 100% safe. Credit card security is one of our top priorities and that is
why we guarantee 100% secure ordering. StadiumPanoramics.com and the
SportsMagick network use
PayPal for our internet credit card processing. PayPal automatically encrypts your confidential information using the
Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits
(the highest level commercially available).Your information is so secure that StadiumPanoramics.com does not even
have access to your credit card information; we merely receive information
regarding what you purchase, how much you paid, and where to ship the
merchandise.

What type of confirmation will I receive?Online orders will receive an automatic confirmation from PayPal, our credit
card processor. You will also be e-mailed your delivery/tracking number
upon shipment.

What happens if my items are damaged during delivery?
StadiumPanoramics.com will replace damaged items in
a timely fashion.Please report any
damaged items to us immediately so we can begin the process of replacing your
order.

What happens if I am not happy with my merchandise?
StadiumPanoramics.com offers a 100% satisfaction guarantee. When you
shop with us, we want you to be completely satisfied. If for any reason
you are not satisfied with your purchase, you may return it for a replacement or
refund of the purchase price within 30 days of receipt of the item provided it is returned without damage, in the same condition it was
shipped. We will refund shipping charges if the product is defective, or an
incorrect item was shipped as a result of our error.

Do you ship internationally?
StadiumPanoramics.com ships internationally. Shipping costs
vary depending on the country to which your item will ship. Consequently, please
contact us before you complete your purchase so that we may determine your
shipping charges.

Do you accept foreign currency?
StadiumPanoramics.com only accepts U.S. funds for payment.We highly recommend that international customers use PayPal or purchase a
U.S. funds money order from your post office or Western Union's BidPay.com.

What is your privacy policy?StadiumPanoramics.com knows that you care how
information about you is used and shared, and we appreciate your trust that we
will do so carefully and sensibly. We use your personal information that we
collect to conduct our business and to provide you with the best possible
products and services. Under no circumstances do we sell or rent this
information to other businesses, and we strictly protect and enforce the
confidentiality of this information. We respect your privacy and seek to protect
the trust you place in StadiumPanoramics.com.

How To Contact Us
If you need to contact us by phone, our order line is generally open
from 10AM – 9PM Pacific Standard Time.You
can also leave messages with us 24 hours a day, 7 days a week on our secure
voice-mail system. You can reach us at:

• Expedited Shipping options are available by
phone.•Unframed Stadium Pictures generally ship in 1-2 business
days from payment in a strong mail-safe tube.•
Framed Stadium Pictures generally
ship 4-5 business days from payment by UPS and are fully insured
against damage.•
Hundreds of mat colors are
available for our Deluxe Frames at no extra charge by phone or
by simply noting your selection in the message sectionof your
online payment (navy/white is the default).•
Either wood frame may be purchased
in black, cherry, or white oak at no extra charge by phone or by
simply noting your
selection in the message section of your online payment
(black is the default for standard frames and cherry is the
default for deluxe frames).