Cambridge Water

Cambridge Water supplies excellent quality, underground water that is pumped from boreholes. A total of 97 per cent comes from chalk and three per cent comes from greensand aquifers. The water meets the standards of quality set in the European Community Directive 80/778/EEC and incorporated into legislation in England and Wales by the Water Act.

Under the Water Industry Act 1991 we are appointed by the Secretary of State as the Water Undertaker for an area which includes Cambridge and extends to Ramsey in the north, Gamlingay in the west, Balsham in the east and Melbourn in the south (see map). We cover a population of 315,000 and have 130,000 customers.

The company’s household customers have the second lowest bills in England and Wales, while benefiting from the highest levels of customer service, as measured by our regulator Ofwat.

All this is achieved against a backdrop of operating in of the driest and fastest-growing areas of the UK and demonstrates the company’s ability to plan for the future, while maintaining affordable prices.

Hosepipe Ban

There is a medium risk that a Temporary Usage Ban may need to be introduced if rainfall continues at below-average levels, but at the present time, no formal restrictions are necessary (updated 20 March 2012).