UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for

Jacksonville Enterprise Computer Network Infrastructure

For small and midsize businesses located in Jacksonville or anywhere in the state of Florida, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's online technical support engineers represent excellent value because they have the real-world experience and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs manage to end up as major bills. Progent's penchant for dealing with problems efficiently results in your company spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has developed a collection of customized tools and field-tested processes that promote the highest level of effectiveness for remote engineering help and repair for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to access your company's environment without breaching corporate security.

Progent's highly evolved technical support database system includes thorough histories for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of all help delivered to every client by any consultant. This archive of problems and responses is stored as an easily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' internal engineering staff so Progent's remote consulting experts can arrive at optimal solutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Jacksonville or anywhere in Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Technical Support Services Offered Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to manage almost any crisis that may occur in a small or midsize business network. Certifications earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

Important Linux platforms for which Progent offers expert support include:

RedHat

SUSE Linux

Debian GNU/Linux

Slackware

Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem SolvingThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to deal with the most complex issues encountered in network planning, deployment, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their deep expertise permits them to solve the most difficult problems quickly. In many cases, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive timely assistance for serious network problems that are lowering worker productivity but are not within the scope of your regular IT service personnel. Progent's Cisco CCIE consultants can connect to your environment by means of the latest remote support tools in order to provide fast, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies frequently request. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering services include:

Help Desk Services
Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are well suited for small companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with proficient phone support plus the available expertise to escalate complex problems to advanced engineers.

Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your current one, evaluating or modifying Call Center software to meet the particular demands of your business, or providing occasional phone support staff to supplement your internal Help Desk Call Center resources during demanding situations like software transitions, major upgrades, or rolling out new applications.

Progent's Call Center team of veteran information technology consultants provides your computer users in Jacksonville or anywhere in the state of Florida quick assistance from an efficient network service group with substantial experience delivering phone help and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a significant contributor to company success, and Progent's aim is to solve instead of merely document IT problems.

Progent's Mac professionals can nurture the creative aspect of Apple Mac systems by providing phone-based help services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or putting together an audio/video production lab.

Online Network Monitoring Services
Progent can provide businesses in Jacksonville, or anywhere in the state of Florida, remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT maintenance is proactive and automated. By exposing possible problems before they expand into downtime, remote monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple platforms.

How Your Jacksonville Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.

Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and expedite your ROI.

Progentís Microsoft-certified engineers can help you to enhance your application servers or workstations from 32 bits to 64 bits. Progent can help you to understand the risks and benefits of migrating to 64-bit computing, design an affordable migration strategy that minimizes operational interruptions, and offer economical, professional remote support to aid your company to install 64-bit operating systems and application programs on your current computers.

Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for nearly two decades and Progent has delivered integration, software development, education, and troubleshooting since the product's original release. Progent can provide advanced support for updating out of date Dynamics GP/Great Plains deployments. Progent can help you to design, validate, and carry out an efficient migration from a a legacy release of GP to the latest edition of Dynamics GP.

Progent's Wireless Consulting Services provide a fast, affordable option for companies of any size to integrate, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

Progentís Technical Response Center provides national extended hours remote help for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer after-hours phone help and online direct network access to troubleshoot and repair network problems rapidly and economically. The breadth of technical expertise represented by Progent's team of nationwide service engineers makes it possible to escalate even the most difficult problems to competent specialists as required. For critical problems, the Technical Response Center tries to answer your request for support in less than one hour.

Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to every client. The practice of documenting and archiving service records allows more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.

Progent's Cisco CCIE wireless infrastructure experts offer remote or on-premises integration and debugging services to help your organization to design, implement, update, tune, manage and debug Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network and cloud-based resources to create an enterprise-wide connectivity foundation that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, location and setup of Aironet wireless access points to work with your unique office layout, building structure, and anticipated network traffic.

Progent offers several network security service bundles intended to deliver larger institutions an objective and comprehensive network security audit from a team of premier security engineers. All Progent's security assessment bundles incorporate a suite of procedures including automated scans from within and from beyond the corporate firewall, expert analysis of results by certified security engineers, production of a paper documenting the findings, plus a live high-level executive outbrief and an in-depth live review for in-house network managers.

Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner and safer Active Directory environment. Both versions also offer the long-term advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include easier management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime.

Les Kent has a 35-year history of successful technology integration, business management, sales, and operations. He has demonstrated a talent for creating elegant IT solutions while working as a network architect, programmer, project manager, deployment consultant, and troubleshooter for small companies, start-ups, and major enterprises.

Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager environments and offer organizations of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to install and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to remediate critical issues uncovered by Microsoft SCOM 2012.

Microsoft Office for Mac allows Mac users to run the world's most familiar business programs. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows computers so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Windows. Progent's engineers have experience with both Mac and Windows platforms and can provide service for networks that combine Mac with Windows systems with complete resource sharing, or networks which carefully restrict collaboration between Apple Mac and Windows systems.

Progent's UNIX platform consulting experts offer small and mid-size companies and software developers support for managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of experience provides you with a convenient single consulting firm to help you build and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

If your company is developing UNIX or Linux software on a network that includes MS Windows-based servers, desktops, and office applications, Progent offers comprehensive IT outsourcing that frees you to concentrate on your field of high-value expertise while avoiding the constant hassle of maintaining your business network. By using smart server monitoring and by providing online and on-site assistance as your business needs it, Progent offers an economical way for maintaining an information system that features high availability, security, and performance. Progent's developer assistance offerings include full-service information technology outsourcing, virtual infrastructure, remote and on-premises support and troubleshooting, proactive network monitoring, and Helpdesk services.