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2 Copyright and License FCC Regulations Trademark Credits English 2006 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. CB Edition 1, 3/2007 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation; the presence of interference can be determined by turning the equipment off and on. If this equipment does cause harmful interference to radio or television communications, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna; increase distance between equipment and receiver; connect equipment to an outlet on a circuit different from that to which the receiver is located; or consult your dealer or an experienced radio/television technician. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Pentium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Note: Any changes or modifications to the device that are not expressly approved by HP could void the user's authority to operate this equipment

3 Install and Setup the Device English Installation environment Prepare the site Select a well-ventilated, dust-free area to install the device. Place the device on a sturdy surface. System requirements To install the HP 9250C Digital Sender, the computer system must have the following features: Fast Ethernet 100Base-TX or Ethernet 10Base-T Access to an SMTP gateway NOTE HP highly recommends establishing SMTP gateway on your own local area network. However, the device can be configured for functionality even if mail services are provided by an outside Internet service provider (ISP) over a digital subscription line (DSL). ENWW Installation environment 1

6 Starting up English Changing the control panel overlays Use the following procedure to change the control-panel overlay, if needed. 1. Insert a small, flat-blade tool in the slot at the top edge. Lift the top and pull it off the control panel. 2. Place the overlay to align correctly with the buttons. Slide the bottom edge down first and snap it onto the control panel Unlock the scanner Connect the network cable 4 Install and Setup the Device ENWW

7 Connect the power cord 2 English 1 1. Connect the power cord to the device and outlet. 2. Turn on the power switch and follow the prompts on the control panel. Configure the control-panel settings Basic default settings Language settings After the device warms up, the messages on the control panel appear in English. Change the language in one of two ways: Select the preferred language from the Language menu the first time the device is turned on. The language must be selected within 60 seconds after the menu appears. or Change the language at any time from the Administration menu. First touch Device Behavior, touch Language, touch the preferred language, and then touch Save. Date and time settings Touch Exit if the date and time settings are correct. Touch OK to change these settings. Assign the IP address The device must be assigned a valid IP (Internet Protocol) address on the network. If the network uses dynamic host configuration protocol (DHCP), the IP address can be assigned automatically. DHCP is the default setting in the digital sender. Manually assign an IP address if DHCP is not being used. Find the automatically assigned DHCP IP address On the home screen, touch Network Address. The IP address appears on the Network Address screen. If the Network Address button does not appear, find the IP address: Touch Administration, and then touch Information. Touch Configuration/Status Pages, and then touch Configuration Page. Touch Show. The digital-sender configuration information appears. Touch OK to see the Jetdirect data. Scroll through the information to find the IP address. ENWW Configure the control-panel settings 5

8 Manually assign an IP address English 1. Touch Administration, and then touch Initial Setup. 2. Touch Networking and I/O, and then touch Embedded Jetdirect. 3. Touch TCP/IP, and then touch either IPV4 Settings (such as or IPV6 (such as 4. Touch Config Method. 5. Touch Manual, and then touch Save. 6. Touch Manual settings. 7. Touch IP address. Touch the IP address field, and then type the IP address. 8. Touch OK. Device configuration Before configuring, have the following information: The host name or IP address of the simple mail transfer protocol (SMTP) server that will send from the digital sender The host name or IP address of the Lightweight Directory Access Protocol (LDAP) server that will retrieve addresses (optional) The preferred folder paths for the send-to-folder feature The host name or IP address of the digital sender Use the following keys on the keyboard to help navigate through the configuration screens. Press the Escape key to return to the previous screen. Press the Tab key to move the cursor to the next field. 6 Install and Setup the Device ENWW

9 Install and configure Embedded Web Server (EWS) Install and configure EWS to access the following features: Kerberos authentication Folder LDAP authentication English Addressing Group 1/Group 2 PIN authentication 1. Open a web browser and type the device IP address. 2. Select the Digital Sending tab and complete the General Settings information. 3. Select Settings and then type the SMTP server address. If you are using an Internet Service Provider (ISP) for Internet access and you might need to contact your ISP to obtain the SMTP server name, and to determine if you need to enter an account name and password for SMTP authentication. 4. Select Address Book to enter frequently-used addresses and distribution lists. The Fax Address Book and Fax Speed Dials are located in the left navigation area. 5. Select Send To Folder to set up one or more folder destinations for scanned documents. Install and configure digital sending software (DSS) Install and configure digital sending software (optional) to access the following features: Workflow Windows authentication OCR Lanfax authentication Lanfax Netware authentication Tip If a previous version of HP DSS is already installed, save time by copying settings with the copy settings feature in the MFP configuration tab when installing the newer device. The digital sender must be on and connected to the network in order to successfully complete the software installation process. Install the software on the server that will be supporting the HP Digital Sending Software (HP DSS) service. After installation, the HP DSS runs in the background as a service, starting automatically whenever the server is restarted. Verify the device installation Test the installation and configuration using the and Network Folder options on the controlpanel display. 1. Place a document face-up in the ADF or face-down on the flatbed glass. 2. Touch Type the user name and password, if prompted. ENWW Device configuration 7

10 4. If not prompted to log in, touch From: and then type an address. English 5. Touch To: and then type the same address. 6. Touch OK and then press Start. The device scans the document and sends it to you as an attachment. 7. Repeat this process using the Network Folder option, and verify that the file is sent to the correct folder. A successful test shows that the device will scan and send documents to the configured address or folder. If the device does not send the file correctly, verify the device installation and configuration. Where to look for more information Feature Description For more information Scan to Scan a document and send it to any address Scan to Folder Scan a document to one or more network folders EWS user guide Address Book for and Fax Enter names, addresses, and fax numbers User PIN Authentication Requires authorization to use device LDAP Addressing Search an LDAP directory for names and addresses LDAP Authentication Kerberos Authentication Require user authentication to use specific features DSS LANFax Route fax jobs via an existing LANFax infrastructure DSS support guide DSS Send to Folder Scan a document to one or more network folders. DSS Workflow Capture information about scanned documents; route documents to other applications DSS Windows Negotiated Authentication DSS LDAP Authentication Requires user authentication to use specific features 8 Install and Setup the Device ENWW

11 Troubleshooting and customer support Troubleshooting Problem Action to take English The digital sender will not scan and is unable to complete the job. A Please try again error message is displayed. The Find Servers button on the Settings screen did not find any servers. The Find Servers button on the Authentication Settings screen did not find any servers. The scanner head lock is still in the locked position. Switch it to the unlocked position. See Unlock the scanner. Verify that you have a functioning SMTP server on the network. Click the Add button on the Settings screen and type the host name or IP address of the SMTP server. After typing the address, click the Test button to verify that the software can contact the server. If testing the server is unsuccessful, contact the network administrator to help troubleshoot the communication with the server. If you have any other digital senders or MFPs that are using the HP DSS service, use the Copy Settings button on the MFP Configuration tab of the HP MFP DSS Configuration Utility to copy the settings from a device that is functioning correctly, and then use the Paste Settings button to apply those settings to the digital sender. Verify that there is a functioning LDAP server on the network. Type the host name or IP address of the LDAP server into the LDAP Server text box. After typing in the address, touch Find Settings to retrieve the server settings. Then touch Test to verify that the software can contact the server. If testing the server is unsuccessful, contact the network administrator to help troubleshoot the communication with the server. If there are any other digital senders or MFPs that are using the HP DSS service, use the Copy Settings button on the MFP Configuration tab of the HP MFP DSS Configuration Utility to copy the settings from a device that is functioning correctly, and then use the Paste Settings button to apply those settings to the digital sender. The digital sender is not working. Verify that the power cord is securely connected to the device and that it is plugged into the power outlet. Scanned pages are blank or have repeated patterns. Verify that the device is turned on. Clear any error messages on the control-panel display. Verify that the network cable is securely connected to the device. Verify that one of the two green LEDs just above the device network port is on. Verify that a page is not already located on the glass. The image quality is poor. Verify that the document that you are trying to send is placed correctly in the ADF (faceup) or on the glass (face-down). The ADF feeds multiple sheets, skews sheets, or jams frequently. Try changing some of the scan settings, where possible, such as resolution or file type, to improve the image quality. Adjust the guides so that they are snug against the stack but do not bend the stack. Verify that the ADF input tray or output bin is not overloaded. Each tray can hold a maximum of 50 pages, but this capacity may be lower when using certain types of media. Verify that the paper is stacked square and straight in the ADF. ENWW Troubleshooting and customer support 9

12 Problem Action to take English If the original was previously stapled or three-hole-punched, make sure the pages are not stuck together. Verify that the type of media that is being loaded meets the required specifications. See the HP 9250C Digital Sender User Guide for media specifications. An transmission did not arrive at the destination address. If the address was manually typed, resend the message. Re-enter the e- mail address, and verify that the correct format has been used (no spaces, the sign, the required period) in both the To: and From: text boxes. A document that you sent to a folder did not arrive at the destination folder. Resend the . Type the name in the correct format in the From: field so that the message is not rejected and so that you receive a message back if the transmission fails. Have the network administrator verify that SMTP Relay is enabled on the mail server in order to allow sending to addresses outside of your company. Have the network administrator verify that the SMTP server is functioning. Resend the document. Verify whether the file name might have been modified to resolve a duplicate-file-name error. The bottom of a page that you sent is cut off. If the document was sent from the glass, the document page might be too long. The maximum length for documents scanned from the glass is A4, or 210 x 297 mm (8.27 x inches). The control panel is using the wrong language. Use the control-panel menu to set the correct language. See Language settings. Customer support See the HP 9250C Digital Sender User Guide on the CD-ROM. For HP Customer Care information, see the support flyer that came with the device, or go to 10 Install and Setup the Device ENWW

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