Retail Manager

Retail Store ManagerAbout Kendra ScottWe are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion, and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts, and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.Who are we looking for?We are looking for proven, high-energy and customer service focused leaders to build our culture, team, customer experience, retail operations, brand awareness, and operations in our store. If you are passionate about being a Store Manager in a fun-filled, team-oriented work environment – Kendra Scott is for you!What will you do?Hire, coach, lead and develop a staff that reflects our core values and provides a “WOW” customer experienceBe an ambassador for the Kendra Scott brand in the store and in the communityMaintain merchandising standards at all time and train your team to do the sameImplement all processes and procedures regarding inventory management, product receipts, transfers, sales, and schedulingIntroduce and train your team on all corporate policies and standardsDevelop key relationships with customers that will help drive awareness, positioning us to be a part of the communityAchieve store profitability by managing expenses, discounts, and other controllable expensesManage and plan schedules that optimize customer experience and profitability as well as ensures that the staff has a work/life balanceEffectively communicate with multiple teams to ensure thorough awareness of upcoming events and plansSpend significant time selling to identify customer needs, building team spirit, and acting as a store and market leader for the companyFoster a culture of continuous improvement that is warm, fun, and inspiring for both employees and customersManage the opening and closing procedures of the storeOversee visual updates, refreshes and ensure all are executed correctlyWork closely with the Community Relations and Events Manager to assure store events are appropriately staffed and drive more customers into the storeCollaborate with the Community Relations and Events Manager to ensure strategies for the store are alignedOversee inventory procedures and ensure that all are executed accuratelyParticipate and engage in weekly district callHold weekly in-person meeting with management team as well as monthly all store meetingGot skills?Must be over the age of 18.2+ years of retail management experienceStrong leadership skills and the ability to gain respect and trust quicklyStrong connection with local media, non-profit organizations and other key partners to drive traffic and awarenessDemonstrated ability to coach, motivate, and inspire team membersExceptional organizational and communication skillsA real passion for living and representing the three pillars of Kendra ScottInstinctual dedication to provide the highest level of customer service no matter whatThe Good Stuff401 K Plan – Subject to eligibilityCommission based on store performance.Everyday 60% discount on select productsFamily Fund – assistance for employees facing financial hardships.Medical, Dental, Vision, Long term disability, and Life insurance.Paid holidays.Paid Time Off.Parental Leave.Referral Bonus up to $700.Two paid days for team philanthropic volunteering.We are an equal opportunity employer and value diversity at our company.