Rumor: 40 GB PlayStation 3 Has High Failure Rate

Gamed.nl is reporting that the new 40 GB PlayStation 3 has a failure rate of 40% – an astonishingly high number. According to the Dutch site, Belgian retailer Games Mania has stated that the new PS3 model is selling well, but 40% of the consoles sold have been returned due to hardware problems. The problems primarily relate to the system being unable to read discs, Blu-ray or otherwise.

I’ve yet to hear of anything else regarding problems with the new hardware, so I’d hesitate to say this is a new another Red Rings of Death scenario. We also can’t confirm the validity of these reports, so this could simply be malicious rumors.

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I’d love to hear confirmation of this story before everyone starts the 360 comparisons.

zs450

On November 7, 2007 at 4:55 pm

BTW, I’m with weclock. I don’t like Sony but with the press that MS has over the 360 it would be hard to think that they would put out something that isn’t rock solid. Considering the time that they’ve had hardware on the market, you would imagine that they didn’t rush to get these things out.

Not only that, but 40% is ridiculous. The only possible way that could have happened is if someone on the design team intentionally broke it. it’s more like a 60% accidental working rate at that point.

It’s reported as news because anything that is negative, rumor or not, is a hot topic. Once it’s debunked or confirmed, it’s not so much fun (unless Sony denies it)

Mr. Anderson

On November 7, 2007 at 6:01 pm

HAHAHAHAHAHA. This is the biggest B.S. I have ever heard. HAHAHAHAHA. Why would you even post this if you had no idea if it was true??? A Dutch site??? Are you ing kidding me. How about a U.S site where the console has sold the most. Maybe the Dutch are putting the discs in backwards.

Norbit

On November 7, 2007 at 6:05 pm

Ron Whitaker said “I thought the RRoD numbers that were being bandied about (33% or something?) were ridiculous. Everyone knew failure rate was high, but that was just dumb.”

I believe that figure came from a former EB games employee called Mattieu something who said the failure rate from his experience was between 30% and 35%. There may be no truth to it at all but its the only figure that’s ever popped up from anywhere which is why it gets repeated.

You do have to wonder if the figure isn’t that high why Mircosoft never corrected it and released the real figure? I dont know how much it costs to repair a 360 with this fault but $1.1bn is a hell of a repair bill.

Using that total amount allocated for repairs we can rule out a lot of smaller figures. If there were only a 10% failure rate that would mean about $1000 allocated per repair which is obviously nonsense. 20% would mean $500 per repair which is more than a new console was back then so that’s probably too low also (unless they are still selling the console at a loss). If 30% of consoles were faulty that $1.1bn would divide up to an individual cost of about $300 which doesn’t sound that crazy.

Giterdone

On November 7, 2007 at 6:06 pm

@ Ron Whitaker

Yeah you are right….a 33% failure rate of the 360 is off….it is more like 100%, they will all fail eventually within MS’ projected product cycle lifespan

And Sony’s unit is completely rock solid fyi…this is bull

havoc of smeg

On November 7, 2007 at 6:18 pm

40% does seem O.T.T, but i have to say it does make a refreshing change from all the 360 bashing over the red rings.

and why is it that i could almost garantee that, true or not, sony WILL deny it, or at the very least claim its more than half that. it would just be too much of a kick where it hurts.

I really doubt this is true, but lets not forget, everyone doubted it was true about the 360 as well, saying it was user error, putting the unit on the carpet or whatever. You never know what can happen when a hardware manufacturer is desperate to cut its costs like MS was and like Sony now is. A lot of corners can be cut.

“There may be no truth to it at all but its the only figure that’s ever popped up from anywhere which is why it gets repeated.”

Actually, it started with the gamestop employee but was more or less confirmed indirectly by Microsoft which is why its now well accepted by the media. The 30 percent figure is derived by the fact that MS wrote down a 1.15 billion loss on a warranty for the 360. Based on the estimated cost of replacing each defective unit and the total number of units sold that would be covered by the extended warranty, one could surmise that MS anticipated replacing 30 percent of all units sold.

Big D

On November 7, 2007 at 8:12 pm

@ havoc of smeg
“and why is it that i could almost garantee that, true or not, sony WILL deny it”

Does this comment make any sense? All I can say is that I believe the 360 failure rate was much higher then 30%. The reason is out of everyone that I know including myself, 7 out of 11 360′s have failed, with two of those being mine. Either all of us were really unlucky, or the failure rate was much higher. Out of all the PS3′s that my friends and I own, none of them have failed. I think the extended 3 year warrenty for the 360 says it all. How can you profit from losing 1.1Billion dollars? Microsoft will always be bashed for the RROD. This will be a wound that will never heal.

Tony

On November 7, 2007 at 8:36 pm

Hmm, I actually believe this might be true. Sony has been rather desperate to increase sales so they might have rushed the 40 gb version…

Don’t get me wrong, I’m behind Sony 100% but they are in a bad situation right now. I don’t really expect the PS3 to sell well until next year.

As for the failure rate of the 360, its definitely at least 30%. I had a friend who had to switch his 5 times ever since it came out. Kind of ridiculous, but supposedly the Elite is working fine

chocodude

On November 7, 2007 at 8:53 pm

haha good thing i bought an old 20GB it didnt have any problems but it was $100 more

Norbit

On November 7, 2007 at 9:06 pm

Tony said: “Hmm, I actually believe this might be true.”

Why have we heard nothing about it from elsewhere? If 40% of the 40gb consoles are failing there would be thousands going wrong across the EU and it was just launched in the US so we would surely be hearing about problems. There have been no posts on forums or vids on You-Tube or anything else you would expect. All there is is a post on a Dutch website quoting an anonymous Belgian shop worker.

“I don’t really expect the PS3 to sell well until next year.”

Well its sold as well as the 360 did in its first year and no one said that sold badly. Its not sold as well as Sony expected but you have to remember that when it was launched Sony were expecting Gran Turismo 5, Final Fantasy 13 and Metal Gear Solid 4 to all be released this year.

Viscous rumor or not, I think there is something to be said about cutting corners to save costs.

Not only do consumers have to compare the low-end PS3 with the more expensive models for features, but they have to consider the increased chance failure expectancy.

I wouldn’t be surprised if the 40GB PS3 model went through less rigorous QA testing for the sake of saving costs.

Regardless, this things barely been out a month. We need more time before casting judgement anyway.

I’m always curious as why the 360 problems didn’t garner mass attention until this year. Seems like the worst timing for such negativity would be early in the life of a product cycle, not mid-life. If any of this is remotely true, it will be interesting to see how Sony deals with it.

You obviously weren’t paying attention. The failure rate at launch was even worse.

“Viscous rumor or not, I think there is something to be said about cutting corners to save costs.”

They have released a model with a lower spec but where on that model have they ‘cut corners’? Is there a cheaper less reliable part or one that hasn’t been tested properly that we haven’t heard about? If not then ‘cutting corners’ isn’t the right expression to use’.

“You obviously weren’t paying attention. The failure rate at launch was even worse.”

Your source? The fact of the matter is that in 2006 the failure rate of the 360 was given little to no media coverage. The initial launch scratch disc problem in late 2005 was even quoted my MS as being something like 3%. It wasn’t until 2007 until investigations and media coverage debunked any 3% claim.

And that is exactly my point.

The quality of a cheaper PS3 SKU, especially one that uses different parts, should always be questioned. The 40GB isn’t just a dumbed down PS3, it’s using an entirely new CPU, a new mainboard (lacking 4 USB, emotion engine, etc.), and most likely a totally different power configuration. To blindly accept the new SKU as equal to its bigger brothers is almost fanboyish.

I’m not claiming anything’s defective with the new PS3 SKU here. It’s speculation at best. Rumors or not, as a consumer, I take any news of defects seriously until they are debunked. If more rumors like these start popping, then it starts too look less like rumor. I guess we’ll see.

Stve said: “The quality of a cheaper PS3 SKU, especially one that uses different parts, should always be questioned.”

Only if there is a reason to question the quality. There isn’t one so why are you trying to make something out of nothing?

Sony have categorically denied this stupid bunch of lies despite your best attempts to spin it into a problem and get people to doubt the quality a console that has incredibly good reliability. I know you probably had a bit of an accident in your excitement when you read the headline of this article but I’m afraid the 360 is still at least 100 times more likely to fail than the PS3.

Shade

On November 8, 2007 at 12:57 pm

If this stuff is true, it will be bad for Sony. But it would be good for me since I have the 60GB model. Maybe if I hold on to it until the Playstation gets more popular, it would be worth a whole lot of money.

Unhip

On November 8, 2007 at 1:13 pm

I like how sites like to add gas to the xbox/ps3 debate and when they are questioned, suddenly the statements are retracted with an apology

Sony Computer Entertainment Europe (SCEE) can categorically deny that there is a 40% failure rate on the newly release 40GB PLAYSTATION®3 (PS3) as has been reported on a Dutch website. Having launched in October, the 40GB PS3 has encountered the same industry leading, very low failure rates, comparable to the low level failure rates of the 60GB PS3.

“We are very proud of the quality and reliability of PLAYSTATION 3 and are disappointed that such extremely sloppy journalism has resulted in this totally inaccurate story,” said David Reeves, President, Sony Computer Entertainment Europe. “Since launching the 40GB PS3, we have experienced a fantastic jump in sales and the failure rates have remained at the very low level that we not only strive for, but have been achieving since the launch of PS3.”

keith

On November 16, 2007 at 3:22 pm

It’s true I just bought a ps3 on the 13th and my disk drive wont read any type of disk…It died while I was playing lego star wars on it. So today I’m going to try and return it and get a 80 gig ps3…The stupid thing only worked for 2 days.

hi

On November 21, 2007 at 7:14 pm

SONY ITSELF DISPROVED THIS STATEMENT. They said it has the same failure rate as the other ps3 versions and even said it was very sloppy journalism (which it is, its obviously a person trying to get some attention)

KellyJ

On November 22, 2007 at 5:05 pm

I didn’t believe the 40% failure rate but I have now had two 40 gig PS3 machines disc drives fail. I bought a PS3 about three weeks ago. After about 10 hours of use and one firmware update the machine was unable to read a disc of any kind. I took it back for another one. After less than two weeks the new one has the same problem, it can’t read a game disc or Blu Ray. Amazing coincidence or is there something to these reports about high failure rate. Tomorrow I take my PS3 back for a new one, hopefully this will be the last. Thank goodness I bought the extend warranty from Best Buy

Bo

On November 26, 2007 at 1:55 pm

My PS3 40G was purchased on 11/03/07. My disc drive failed after 2 weeks. Called Sony and getting a replacement.

zs450

On November 26, 2007 at 7:58 pm

Does anyone here have a 40GB running without issue? This may be an interesting poll considering that a couple of people have actually had a number of failures.

EvO2nR85

On December 4, 2007 at 11:58 pm

This is definately true in my book. I purchased a PS3 5 days ago on november 29th, and when i plugged it in, it wouldnt read my disc, i went to gamestop, returned it for another one, worked fine for 3 days, then suddenly, the disk drive stopped spinning and reading disk again….so i returned it again, and am on my 3rd PS3 40 gig, hopefully this third one is a charm…. in my book the PS3 40 gig is 100% failure rate since i went through 2/2 PS3 40 gigs within 5 day period. lets see about this third one..

Norbit

On December 5, 2007 at 1:04 am

This is total bull and I would be willing to bet that none of the people on here who say they have problems do. In fact its highly likely they are the same person. If you do have a PS3 that has failed prove it. Show a copy of the returns note you received with the replacement. If you cant do that then STFU, stop spamming and go a play with your 360′s.

BTW Steve. I dont own a PS3 or a 360 which is why I’m able to see these story’s from an impartial and reasoned viewpoint. The reason I end up defending the PS3 so much is because of the amount of dumb anti Sony crap tits like you write. Why is it that 360 owners cant be happy with their console without trying to put down the competition? Honestly what is wrong with these people?

Chuck

On December 5, 2007 at 1:30 am

Maybe its a certain region, hopefully this is going to be an American or Japan region problem because we consume the most consoles.

xboxlenny

On December 5, 2007 at 2:49 am

its all luck, the Xbox 360 has a high failure rate and sofar i have been lucky, “knock on wood”. Im using my original Xbox 360 over a year now daily. always works fine.

As for the PS3, i dont own one, but usualy the quality of sony products is like any other device. it has to be the luck of the draw. Any electronic device no matter what it is can have problems. I just know if i did have a console that constantly broke, id be pissed off. that goes for all consoles and devices.

I dont care whos PS3, Xbox 360, Wii, DS, PSP breaks, aslong as all mine are working fine. i wont defend either console. they are electronics. Anything can break. I have never had a console die on me. “knock on wood”

Kellyj

On December 5, 2007 at 8:34 pm

Hey Norbit how much money can afford to lose? I’ll take you up on that bet. Reply if you want some action.

I have all the new consoles and they have all failed. I got a Wii on launch weekend and it bricked after the first firmware update. Nintendo sent me a new one right away. I have a 360 that just RROD’d a month ago after 11 months of ownership. Microsoft sent me a new 360 (took 3 weeks). The reason I bought a PS3 was because the 360 RROD. In less than one month I had to return 2 Ps3′s.

I work in the game industry so I want to see all the consoles succeed. I have no reason to come here and tell lies.

havoc of smeg

On December 9, 2007 at 9:59 am

@xboxlenny

i woundnt be so y,because like you i used mine daily for about a year, thought to myself “nah, im not gonna get this RRoD thing”.
so guess what happened about 2 months later?
yep, 3 red flashing rings!

im not saying you are going to get it, but dont be surprised if you do. i mean you said it yourself, the 360 does have a high failure rate.

Hong Kong user

On December 9, 2007 at 9:17 pm

I got the new 40G for 3 weeks, and it failed to read any type of disc (BD/DVDs…) it seems the motor simply stopped spinning. Returned to Sony for fixing..

Averre

On December 9, 2007 at 10:15 pm

Norbit’s comments about the PS3 are now null and void…he admits to not even owning one and frankly when one shoots off at the mouth as much as he does defending a product to the hilt he doesn’t even own….yeah.

Why is this bull**** Norbit? where is -your- proof to say otherwise? damn near ever -single console- released had problems of some kind or another…but in your half-baked, imaginary, Sony dominated world they can do no wrong…either that or your fanboi status on a product YOU DON’T OWN has blinded you to ANYTHING negative about it.

There is nothing impartial about your comments Norbit, -every single time- somebody says anything and i do mean ANYTHING about the PS3 you jump down their throats and/or outright insult them.

Conclusion: Get a life or find something else to troll/flame…either that or go buy a PS3…that way you’ll at least have some credibility when you defend it.

Carl

On December 10, 2007 at 1:08 pm

My PS3 won’t play any disc anymore.I bought the 40 gig 3 weeks ago and while playing it said reinsert disc and since then it did not recognize disc anymore.
It sucks!I should have bought the 80 gig version.BTW I’m in Canada.
And I am not saying that against Sony but this rumor could have some thruth in it.I’m sending it back to Sony…

Xboxlenny

On December 10, 2007 at 1:56 pm

@ havoc of smeg

I can agree and not being y. I know my Xbox 360 can die anyday. When i purchased it over a year ago, i made sure it came with a 3 year warranty from bestbuy. This was even before microsoft had their 3 year warranty.

I dont trust my Xbox 360 as far as i can throw it. Thats why i “knock on wood”. when i type this. Any day i do expect the red ring of death.

Ged

On December 13, 2007 at 1:15 pm

I bought my 40GB PS3 on 1-Dec-2007 but it failed to read any discs after only 11 days. Probably just a bad luck. I took it back today and got a refund.
The store guy told me that another 40GB PS3 got returned for the same reason.

Not sure about 40% though. Well it’s new, it takes time to iron out problems.

I think I will wait for 60GB version to become available as I cannot find stock any where! It’s been around for some time so it should be OK by now…

Craig Smith

On December 15, 2007 at 3:39 am

My ps3 came up saying insert disk after playing uncharterd for couple of hours put disk back in nothing quit game now disk dosnt apear to play game only had the thing 3-4 weeks

jack

On December 15, 2007 at 4:27 am

i knew it..ps3 are no1 wants them they are too advanced for the gaming industry if it was released in 2010 then people would understand and buy them
p.s wiis rok mmy socks

bwuceli

On December 15, 2007 at 2:08 pm

ok this I just posted on the official PS3 board

Well, my PS3 is officially dead too. I bought it yesterday, with 2 games: PES08 and Assassin’s Creed. I updated it immediately after installing to 2.01 firmware and it worked fine.
So today I decided to continue playing Assassin’s Creed a bit and BANG, the screen locks up after an hour or 3.
At that point I’m thinking: “No biggie, let me try pushing some buttons on the controller.” That didn’t work either, in fact nothing worked except turning the PS3 off manually. I did just that and since then it doesn’t read any disc, BluRay, DVD, CD, etc… I can still download the demos and play them or play anything installed on the hard drive, but no discs.
I’m not a PS3 hardware alumni, but I think the guy who stated it’s an issue with the firmware update of the BluRay player specifically is spot on.
Anyways, I’m going to the store I bought my PS3 from on Monday and see if my garanty is any good.

For those having a hard time believing, COME SEE MY BRAND NEW DEAD PS3. admission price: 5 euro

On the upside, I had approx. 18 hours of fun with my BRAND NEW PS3.

kingcharles

On December 18, 2007 at 5:41 pm

Mine died too
The drive will no longer read any discs. it just died in the middle of a game

ps3srgay

On December 23, 2007 at 9:52 am

Yep these stories are 100% true! My ps3 just suddenly stopped reading any discs after 6 months or so. Load of rubbish. Sony are in deep, deep trouble it seems…

neddyP

On December 23, 2007 at 11:09 am

Mine stopped reading discs after just two weeks. I think anyone who doesnt believe these stories need to ge real.

HI ALL,I JUST GOT MY PSP 3 40GB.AND IT DID NOT WORK ,DID NOT READ DISC AT ALL,SONY SENDING ONE OUT TO ME IN TWO DAYS TIME,JUST GAVE THAM THE NUMBER AND SAID YA WILL SEND NEW ONE

Jeff

On December 24, 2007 at 4:12 am

It’s not only the 40G models. I bought an 80G model on November first. It lasted 5 weeks then wouldn’t read discs. I returned it for a replacement 80G model, and it lasted 2 weeks. I’m on my third now. The motor drive for the disc mechanism is failing so it will no longer spin the discs. PS3, Xbox360, Wii, they’re all piles of cheap crap. They’re all Built to cut costs so that they’re actually affordable. Because of this they all have high failure rates due to cheap parts and labor. Funny, I still own an Intellivision from 1982 and it still works. I can’t get a “Next Gen” console to last barely more than a month.

Alper

On December 26, 2007 at 3:48 pm

It was my 5th week with my 60 GB PS3 and its disc reader is totally dead. The usual story, I was playing a game and it just got frozen.

ManOfTeal

On December 26, 2007 at 4:23 pm

PS3 sucks……glad I don’t have one……

Jimbo

On December 26, 2007 at 6:26 pm

I just stumbled upon this site looking for help.

Bought my 40gb ps3 today, as every game shop in manchester said 60gb been discontinued and I’d be extremely lucky to locate one.

I knew PC World had a few but i got game vouchers for xmas and PCworld a ripoff so had t get a 40gb.

2 short plays on orange box and ratatouille and now nothing happens when i put any kind of disk in.

interface is fine, must just be the disk drive.

Sony are simply shipping out faulty goods!

I’m tempted t get a 360 instead.

admittedly a figure of 40% shipped goods being faulty seems very high but when it happens to you personally, its VERY believable.

WHY ME!!!!!!!!

Taras616

On December 26, 2007 at 10:19 pm

its not surprising i was playing cod 4 then the thing froze on me. i restarted it and wouldnt play any of my games. going to eb games tomorrow. i also went online to see if anyone else had this problema and found this website

zs450

On December 27, 2007 at 7:47 am

So it sounds like someone should go back to Sony and see if they may be downplaying a real problem. No on here yet has said that they have a 40GB PS3 that’s been working for more than a few weeks. If one company gets thrown under the bus for a 30% failure rate why doesn’t the other get the same attention?

Lee

On December 28, 2007 at 9:05 am

I bought the 40gb with Siderman 3. Worked for one day, went back to Walmart and they gave me another one and this one isn’t recognizing any disks after 30 min of use… I rebooted and reset the PS3 (2 1/2 hrs), and tryed installing 2.10 upgrade and still doesn’t work. I don’t want to bash Sony, I got PS3 because I am a long time PS2 guy, I am not sure if I want to try again.

ManOfTeal

On December 28, 2007 at 9:15 am

Sony screwed up with the PS3….they didn’t differentiate it from the Xbox 360 enough. The 360 was already out establishing a fan base…..the only “different” thing Sony brought to the table was Blu-Ray which ultimately caused Sony to price the damn thing at $600 which no one was willing to pay except the die-hards……I hate the PS3….I hate everything it stands for….Sony took something that had great potential and pissed on it….and now they are getting their asses handed to them by Microsoft and Nintendo…..maybe Sony should just throw in the towel and make games like Sega did because they sure as hell have forgotten what’s important in a game console…..

zs450

On December 28, 2007 at 9:20 am

Wow…. a wee bit bitter ManOfTeal?

Sk8man

On December 28, 2007 at 9:28 am

I bought 5 xbox 360′s and they all broke in two days each, where is the news story for that?

zs450

On December 28, 2007 at 9:58 am

It’s all over the news Sk8man. The Xbox 360 problem is widely publicized and even people who care nothing about gaming have been innundated by the reports.

That’s where I have an issue with this one being swept under the rug because Sony said that it’s not true. There still has yet to be one person to disprove that it is a real issue but there are many giving it weight.

ManOfTeal

On December 28, 2007 at 10:17 am

Bitter….yeah I’m bitter about how anyone can come in here and actually defend that failure of a console called the PS3 like it has something special to offer people……the ONLY thing special about the PS3 is that it is the first video game system since the Atari 2600 that I do not and WILL NOT own……

gabe

On December 28, 2007 at 11:52 am

My 40 GB playstation 3 won’t let me play a blu-ray disk, Assassin’s Creed, but will let me watch high definition DVDs and Madden 08 which is also a blu-ray disk

Ged

On December 28, 2007 at 1:22 pm

I understand what Lee has said. I also spent hours re-setting the PS3 but nothing worked!

I heard of Xbox 360′s problem before and my friend also told me that (his) PS2 had disc reading problem when it first came out (it’s even written in Wikipedia).
I don’t have XBox so I really am not qualified to pass on any judgement and my PS2 bought 4 years ago is still working well. May be PS3 is just too advanced?

I think ManofTeal does have a point – the only differentiation appears to be the blue-ray capability, which incidentally is not working well in many cases (mine included).

I am not sure how widespread this PS3 problem is. However, I’d like to see some action from Sony to determined the cause of the problem – was it an isolated incident or not….

Jive Turkey

On December 29, 2007 at 12:29 am

Hey guys,

just wanted to weigh in on the situation too. I got a 40 gig for Christmas and it stopped working today. I was in the middle of Assassins Creed when it happened. I’m not sure if its a hardware or software problem, but it froze up and after I restarted – no disc drive. I emailed Sony Customer Support, but havent heard back just yet. I dont understand why people are defending the problem or claiming that its not true. Is it that unheard of that there would be a manufacturing error of some sort? To claim that we’re all lying to tarnish Sony’s reputation is ridiculous. Anyway, waiting to see what will happen

Justin Wilsey

On January 1, 2008 at 10:16 pm

Okay this is true it happened to me tonight at bout 630pm my time i was online tried to get online and it just wouldnt go off the getting game setting screen so i turned my system off and now it will not play or read anything from movies to games i mean notin i heard it is because of the new updrade that u had to do so if anyone has a relution please tell me thanks justin

notahppy 40gb owner

On January 2, 2008 at 7:14 pm

i bought a 40gb ps3 on dec 27th, 48hrs later, i updated to 2.10 and it doesnt ready any disc. called sony and a box is shipped, so a replacement can be made. it seems that the optical drive is not functioning at all. maybe the bluray firmware update doesnt have `turn the motor on`command cant wait till my replacement….

so not happy

Norbit

On January 2, 2008 at 7:52 pm

LOL

I am still waiting to see any evidence to back all of this up. In fact its strange that no one else on the net seems to be unaware of this problem you idiots are trying to create. Where are all the returns notes, receipts, letters or any proof at all? This story was started by one ty little website that couldn’t prove it and were told by Sony to stop making up. Since this story was posted Sony have sold over 2 million PS3′s, more than half of them are probably 40gbs. If just 1% of those were failing that would be 10,000 consoles. Do you seriously think that would go unnoticed the way this is? What does that tell you? It tells you it isn’t true but it has been jumped on by all the Sony hating retards on here. There is apparently an issue with Assassins Creed game freezing but that has absolutely nothing to do with the 40gb PS3, it is a problem with the game and Ubisoft are working on a patch for it.

Ged

On January 3, 2008 at 4:29 am

Hi Norbit

I understand your scepticism but I am not claiming that there are 40% failure rate. In fact I don’t believe many people here are. We are merely claiming that our PS3 40GB (and some other models) have failed to operate. Furthermore, not many here are attacking Sony, again, we are merely stating the fact that our consoles suffered failure.

I have not uploaded any evidence to support my claim of return as this site does not allow you to upload any images (I don’t have a web page either). And even if I or we uploaded such evidence, you will probably ask for engineers’ report on the failure as anyone can claim malfunctioning console and return it (PC World took my word for it and gave me a refund – Colliers Wood in South London, SW19 2PP). Besides, receipts, etc., will have personal details which I’d rather not share on the Net!

Could it be possible that we all bought the PS3 from the same batch of malfunctioning shipment?
We cannot expect 100% reliable product delivery as no doubt some components, perhaps those not made by sony, will fail to operate. Even PS2 first had a problem – this is documented on Wikipedia at: http://en.wikipedia.org/wiki/PlayStation_2

My PS3 stopped reading discs when playing Need for Speed but other discs also did not work (DVDs, music CDs, and other PS3 games such as Sega Rally & VFighter).

Well Norbit, let’s wait and see what will happen with PS3 – may be you are right, or we are,,, who knows?

Norbit

On January 3, 2008 at 9:47 am

I’m not saying the PS3 doesn’t fail I’m saying there is no problem of any note. Sony have admitted that their failure rate is 0.02% which means we can expect problems in about 200 of the 40gb’s sold in the last few months. That failure rate is 150 times lower than the industry accepted rate of 3% and at least 250 times lower than the Xbox 360′s failure rate which is at least 5%.

Unfortunately there are some individuals who are trying to make a big deal out of this and I suspect many of the posts on this page have come from the same IP address. This is why I asked people to back up their claims with some kind of proof.

I’m sure you are telling the truth and are just one of the unlucky few however the fact that there are so few genuine complaints on the net about the PS3 proves there is no inherent fault, as does the fact that there is nothing at all being heard from any retailers about high numbers of returns or any increase in returns at all. As I said before, just a 1% failure rate would have meant 10,000 returns in the last 2 months which would have been 50 times more than normal and that would not have gone unnoticed. I may be wrong but I doubt it very much

Anyway its nice to hear from a fellow Londoner. I’m from Barnet myself.

Ged

On January 3, 2008 at 10:38 am

Hi Norbit

You do have a point and I can see where you are coming from!

What I’d like to see is a published report or some sort of indication from retailers that PS3 40GB (and other models) are actually being returned for failure, etc.
I checked Which? web site but no such report.

I think this will provide us with more picture on what is happening. Are we over-reacting or are those failures true? I want to buy another one so I really would like to know what is happening!!

Hope you had a good holiday season.

Norbit

On January 3, 2008 at 10:58 am

Hi Ged. I had a great Holiday thanks and I actually have the whole of January off as well because I’m switching jobs (£5k pay rise woot!) but the new one doesn’t start ’till Feb

I might be completely wrong about the reports on here but it seems strange they aren’t more widespread if there is a problem. The simple fact that Which and Watchdog are unaware of anything is quite telling.

I always see it as being totally normal to provide some kind of proof when discussing things like this because it gives a post so much more weight. For instance if I were to tell you I on a photgraphy forum that I bought an Epson scanner 2 years ago and its still working perfectly you might just take me at my word or you might not. If on the other hand I told you that and then showed you a scan of my receipt (with personal details removed of course lol) it removes any doubt at all.

http://i3.tinypic.com/81srj2r.jpg

JOHNs

On January 3, 2008 at 11:41 am

MY PS3 JUST GAVE OUT ON ME ALSO, I GOT IT FOR MY SON ON XMAS DAY AND IT GAVE OUT YESTERDAY, IT DOESNT READ ANY DVDS WHATSO EVER ITS BS TO THINK THAT A COMPANY LIKE SONY WOULD PUT OUT THIS MACHINE WITH THESE ISSUES, IVE ALWAYS BEEN A BIG MFAN OF PS1 THEN PS2 , BUT THEY REALLY ED UP WITH PS3 . IM CONSIDERING TRYIN OUT THE WII OR AN XBOX 360. I WILL CALL SONY AND SEE WHAT THEY TELL ME!!!

Norbit

On January 3, 2008 at 12:39 pm

^ My point proved I believe

zs450

On January 3, 2008 at 3:49 pm

Bad timing on that post Norbit…

scott boyce

On January 4, 2008 at 11:34 am

I cant confirm if this rumour is true or not but what i can confirm is that i have had two ps3 40 and both were faulty the problem was they both kept on freezing and were not playable so i had a refund after a lot of deliberating with a certain store . maybe it is just coincidentle but ill let you decide

unluckydirk

On January 5, 2008 at 6:44 pm

Well i can tell you this is not a rumour!
i wish it was a rumour!!
today my ps3 60GB version stopped reading any dvd, cd or blue-ray disc’s.
The little loader circle in the upper right corner is going in circle’s but nothing happens.

only demo’s are working, and all other functions from the harddrive..
it really seams that de drive is death.

This is bad.. really bad!!

when this was happening i found this forum.. so i lett you all know
the story is true!

GameStopisShit

On January 6, 2008 at 8:59 pm

I purchased a 40 gig PS3 on Nov. 7,2007 My son opened it up on Christmas. The disc drive is defective, does not read any formats. When my wife purchased it from Gamestop the seal was opened she told the salesperson and they said “we check them”
I go to take it back and they say go through sony it is opened. All I wanted was a exchange. The receipt states Any product can be returned up untill 1-15-08. Complete bull . I call to ask to speak with the manager I get a girl on the phone she tells me SHE IS THE MANAGER! I tell her my problem and same thing SONYS problem. SO I askk for supervisor regional, manager, president etc… This idot gives me the regional manager ph#, I ask for her name, she gives it and tells me game advisor! This loser isnt even the manager. Then she gives me her store managers name. I know that you can send them back to SONY Gamestop!, I paid #400.00 to you not Sony. You gave me a product that did not work out of the box that you opened and checked it! So all I see from your company is a bunch of lies, lies, lies. I hope nobody else ever buys a item that is checked by gamestop again!!!!!!!!!!!!!!!!!

Flatline

On January 8, 2008 at 11:08 am

after 2 weeks of use my 40gb will no longer read disks waiting for the sony exchange for a new one

MhV_l__l_

On January 11, 2008 at 1:59 am

I havn’t had any problems with my 40g ps3, Been playin it solid for 1 month. I’ve beatin Assasins creed, Lair, Call of duty 4, Recon 2. Well over 50 hours of playing. Yes i have a life, i’m just on break from college.
On the other hand i have a budy that cant play his new games he got from christmas cuz of his x box 360. He sent his burned up 360 in three times and they still havn’t fixed it.
Makes me wanna be a sony lover.
Anyways the reason why theres all bad comments about the ps3 is cuz there the only ones on the internet trying to find why its broken. Any company’s gonna have a few falty machins. Have u ever seen how UPS or FEDDEX ships there boxes around. I’m suprised they all dont work.
Why isn’t there any good comments on her for ps3 u say???? Its because The ones that have a working ps3 are playing it. The reason for me being on here is cuz i’m trying to find out whats wrong with my friends pos 360.
furthermore i wouldn’t spend my money on something that plummeted as hard as the 360. I’m sure its an ok system now. But if i had to spend an extra $30 for a fan to keep the pos running i’d rather pass.

OoTHUNDADOMEoO

On January 11, 2008 at 4:44 am

I also can say this is true. I have an 80GB Bundle ps3 unit and two days ago after 1 month, has failed on me.No disk ,cd, game or blu ray will play. The XMB works, demos work even the playstaion eye….but nothing else…..Now i have to wait three weeks for my ps 3 back…..i ws on the last assanation on assaisns creed!!!!!!AHHH!!!. I formated the ps3 (which took 4 and a half hours) and still didnt work… I love Sony and and hope that they take a close look at this situation….

Stevemagee

On January 12, 2008 at 3:56 am

I can relate to Mhvll’s message. Ps3 is a fantasic gaming system. It’s also thoughtful about the shipping part. I never took that into consideration. My brother drives for FedEx and he said there preloaders literally throw there packages into there cars to make time.
I havn’t seen or heard any problems with the ps3 that were out of the ordinary stuff such as the drive not working. I work at a mall and sell all three products ps3, xbox, and the wii. I’ve seen most returns on wii controlers but thats about it.
I own all three and love um to death. The ps3 is by far the ultimate gaming system all around. But xbox live and games keep it ahead for now. Wii is on its own playing field U cant touch the prices but it did cause alot of damage with throwing controlers around. And Xboxes ring of death was terrible. Ps3 has not had a true report on malfuncting, and from where i stand i’ve only had 2 ps3′s returned only because the wanted a bigger gig package. I’ve sold over 40 ps3′s and all returnes go through me.

Toorie

On January 12, 2008 at 4:06 am

MMmmmmm good old sony,

Missus bought PS3 for my birthday (Dec 28th). She allowed me to have it for Christmas, fantastic. Birthday came, OH, discs won’t work, nothing in the drive works, nevermind, back to shop, swapped straight away, lost Colin Macrae saves but hey ho.
Got playing again, completed Assasins Creed, now on to Rainbow six, well NO.
oh bugger, same problemo, so let me think, in less than a month I have had 2 problems with the disc drive, little bit miffed.

Roddo

On January 12, 2008 at 4:28 am

100% failure rate here for a 40G purchase in mid November 2007 ie 1 out of 1. After 6 weeks of light use the optical disc simply stopped reading discs. No error messages, zip. Unfortunately at 6 weeks the purchase is just outside the 30 day instal warranty period and must go back to Sony. They will exchange it for a second hand machine. If you are within the 30 day instal warranty period you can exchange the broken machine at point of purchase for a new machine. I hope the replacement has the fix if these machines have a systemic problem. I really don’t want to be sending another machine back to Sony in 6 weeks, 3 months or 1 year. Surely a piece of computer hardware can last 3 years without failure?

Jason

On January 13, 2008 at 7:54 pm

If you used a credit card, dispute it with the CC company. They will probably have you ship it back with tracking to either where you purchased it, or Sony, but CC companies stick up for you.

The Man

On January 13, 2008 at 10:02 pm

I cant say if the ‘high’ failure rate is true or not, but I can say I’ve had two in a row that were defective.

I got a 40gb for Christmas and right out of the box (which was sealed) it didn’t work. It wouldn’t read any discs, nor would it access the hard drive (I repeatedly checked to make sure it was attached to the machine correctly). I exchanged it for another on the 26th at my local GameStop. This one read only DVD’s (No Blu – Ray, no CD’s, and no writeables).

For the record, my 360 Elite which I recieved on Aug 5, 2007 has had zero issues. None.

Norbit, I’m not going to show you . Take it on faith, we have no reason to lie.

The Man

On January 13, 2008 at 10:03 pm

(Well some might, but certainly not me. I’m a gamer, not a fanboy.)

Slayer

On January 14, 2008 at 3:33 am

Personaly i’m on Norbits side. I bet 99% of these messages are bull shiz.
And atleast 80% come from the same that has nothing else better to do with his time.
And why is it that we dont hear all of this stuff on other web sites???? about the ps3 being such a hunk of junk…

Roddo

On January 14, 2008 at 7:38 am

I visted this forum trying to find a fix for my dead PS3.

I’m not a gamer and am not could up in game consul rivalry. I purchased the PS3 to get BD capability and to hook my X series 46″ Bravia up to my home network (great media player solution).

I posted to get stats on the board. Hopefully a few more post like this will get an investigation going, and if there is a problem the machines fixed before sale and those that have been sold recalled and fixed…..just like what happens with cars. The failure of a PS3 could be as big a health risk as a faulty steering arm on a car …couldn’t it? Ask my 5 and 3 year old who want to watch a movie now. Wheres that email with the bloody bar code so that I can send the box off..their email is down.

I’d like to further share my experiences with the forum but will not be doing this because I would have to read the crap that gets posted. Best of luck to all who pass this way who have the 40GB PS3 that suddenly stops reading discs after a couple of weeks problem.

How about a naming competition for the problem. My go is “PS3 with a BD” where the BD stands for bad disc and not Blueray Disc.

Adiose Amigos

daily

On January 14, 2008 at 3:12 pm

All I can say is, I had this exact problem. One week after getting my 40g PS3, and immediately after playing my first Blu-ray, it refused to recognize any disc – Blu-ray, DVD, Audio CD, etc.

It may not be 40%, but the failure rate is obviously very high, and Sony has obviously skimped on some hardware in order to bring the price down.

Also, it will take at least 4-6 weeks to get my next one, including all the shipping times. Horrible!@!!@@!#%$

angry_soldier

On January 14, 2008 at 5:16 pm

yep same problem here, asked the guy from support hotline why the 40gb consoles have such a high come back rate, he said that not many are returned for warranty problems. i find this a load of cos ive spoken to over 30 people i know who have all had major issues. that is just in the company i work for alone! i also spoke to a mate who is a courier and he said he personally delivers over 50 ps3 consoles per week back to the repair centre in sydney. to add insult to this product purchase i have waited more than 6 wks and the thing still hasnt left the repair centre. the whole reason the console was purchased was to aid my recovery from near fatal ankle surgery and ive played it for less than an hour.$700 for less than an hour, that is the most expensive video game ive ever played!very very pissed off.

Bo

On January 14, 2008 at 10:36 pm

yea wtf dude my ps3 dont play nothin anymore its so i called em up and

Bo

On January 14, 2008 at 10:47 pm

wait wait wait wait wait…………Ged you said yours stopped working after need for speed? hmm thats the same thing that happened to me…..like i tryed to download that update and it failed so now it doesnt work anymore nothin does for it i mean demos dude but the damn thing doesnt read discs

Dan

On January 18, 2008 at 4:02 pm

Same problem here only had my PS3 for 2 weeks, was playing Skate and it locked up and then stopped reading disks of any type. Called Sony customer support and they said they would ship me a box to return it to them. No thanks, I took it back to BB and returned it for a new one and bought the BB warranty. I am telling everyone that I know not to buy the POS oops I mean PS3!

Delirium-Zer0

On January 18, 2008 at 9:38 pm

Same thing happened to me too… the disc drive just stopped reading any disks after about a month. E-mailing sony resulted in nothing more than a 5 day wait that ended in a canned troubleshooting email, so I’ll just have to call them up I suppose. It failed in the middle of watching a BD movie, and then when we tried to play DVDs or games, nothing worked anymore. The little “loading” icon would stay up in the corner for eternity without anything loading up.

40% might be a bit unreasonable as an estimate, but considering how much I’m hearing about this issue, the failure rate is probably still pretty high, at least on just the 40 gig versions.

I really love the system though, so I swear on my life that I’m not lying – it’s a FUN system with some awesome games, and I can’t wait to have it up & running again (or to have a new one, which ever happens – probably the latter).

That boy mike t

On January 19, 2008 at 11:58 am

I had the same failure problem just a couple of days ago. I was playing a game and it froze mid way. Then i tryed to play another game and it wouldnt load it, the loading circle in the upperright was there.. but nothing was happening. Yes i have a 40gb ps3 and i suggest sony fixes this problem

mark

On January 22, 2008 at 6:01 pm

i was playing cod4 online today, it crashed then refused to start the game coming up with error: 80010514. it would then start working then seize up and make a clicking noise from the drive. everything but except blu ray works fine. customer service is great, theyre sending another out for thursday and its tuesday. i really hope this has something to do with firmware and not defective hardware cos ive been very happy with my ps3. mine was 40gig

Saddened

On January 22, 2008 at 11:13 pm

Same thing happened to me. The system worked fine for a month and then without warning just stopped reading any discs. Now it just shows the loading circle in the upper right. I really hope Sony customer service is easy to work with.

Ben

On January 23, 2008 at 2:50 pm

Here’s some fuel to the fire.
I received a PS3 40Gb today as part of an offer for free with a new phone contract. The thing doesnt work at all!! No couple of weeks use, it is flashing red straight out of the box!! wtf

Now Im not one for conspiracy stories but I imagine the powers that be may seriously consider offloading a faulty batch to unscrupulous phone companies in order to basically get shot of them – the offer works well both ways as they will need to be replaced anyway but a percentage will never make it back to Sony.

That’s a great news!
May be it is better to send the console to Sony to get it fixed than to receive a replacement…?

I took mine back to a retailer and did not bother with replacement.
I miss not having PS3!!

ahppy40gbowner

On January 23, 2008 at 3:31 pm

Re: Ged

i bought my ps3 from DELL , and they dont do replacements on third party accesories, so they r like u have a waranty we will give u the sony toll free number.. had no choice, was so mad at the moment

Norbit

On January 23, 2008 at 3:48 pm

Absolutely pathetic

I recommend you all go to The Consumerist and tell them about your problems. They will investigate and generally kick up a fuss;

http://consumerist.com/

They are the people who publicised the dusty PS3 story. The only problem is they will check to make sure you arent just making it up. Good luck I imagine the reason there have been no story’s about major PS3 faults on there is because they only print story’s that have proof and not the total bull 360 fanboys are posting on here.

KEN

On January 28, 2008 at 8:41 am

I don’t know if the 40% is right or not but i had my 40GB PS3 of 1 month to the day and the Blu-ray drive died, it is now on it’s way back to Sony.

antihero

On January 28, 2008 at 3:08 pm

can’t speak for the stats as 40% does seem a little high.

What I can vouch for though is that there is a problem. My PS3 died yesterday after a week. 40gb version on 2.10 firmware. Great machine until it broke, but I think Sony might have tried using cheaper diodes in the Bluray drives to stem some losses. Now they are going pop. Picking a new machine up from the store tomorrow.

Bo

On January 28, 2008 at 7:05 pm

hell yeah man i got my in PS3 back after about a week, and it works in awesome everythings great and now when i pop in prostreet it starts right up instead of having me try to update

Scotty Dee

On February 5, 2008 at 1:46 pm

I have the same problem.. I bought my ps3 a month ago.. And two days ago it wouldn’t play any disc I put in.. Damn
How could sony make such a big f***up..

wtfsony?

On February 6, 2008 at 6:35 pm

weird cause I just started my PS3 put the game right in and everything’s working. In about an hour later I get a crash and Restart my PS3 and none of the cd’s work. Best Buy doesent want it they just told me sony’s toll free number? WTF am I supposed to do wit dat?

pob

On February 16, 2008 at 4:48 pm

same thing has happened to me. got 40gb three weeks ago. was wathing a dvd on it two nights ago, next day went to play fifa and the loading circle appeared. ive lost my reciept so im screwed.

Bryan

On February 16, 2008 at 5:49 pm

Add me to the list of new unfortunate ps3 owners. Got a 40gb and it stopped recognizing discs after less than two weeks. But on the plus side, I can exchange it still at best buy. Better get that extended warranty now!

mohannd

On February 19, 2008 at 4:50 am

hi…
i have a 40 giga ps3 consloe and that problem happend to me last week…
its a software problem after update 2.01 ….untill now ver 2.10 ..

thats all i know so its true

Hector

On March 8, 2008 at 5:31 pm

I have a 360 which went RROD and now my 40GB ps3 wont read disks, this is a colossal mess. I can’t believe the crap they’re pushing out on us these days

Sick-o-sony

On March 8, 2008 at 11:26 pm

OK, me too… Perhaps its time to talk class-action lawsuit. I’ve had two in 2 weeks. Freezes while reading music files in Rock Band. On reboot, no disk is readable. Thank goodness I bought it from Costco, they take crap back. And I do mean CRAP.

And still no one supplies any evidence at all to back up the validity of there complaints (which is because most of the posts are coming from the same ip address)

@ Sick-o-sony

If you have had 2 in 2 weeks you will have receipts or documentation that proves this. Show it or STFU.

Bendog

On March 14, 2008 at 2:13 am

hey, any1 else who has a ps3 40GB pls tell me if there ps3 also says that instead of 40GB when u check the space left on hardware if it avtually says
31GB/37GB, cause mine is brnd spanking new and it alredy has used up 6GB and the space is only 37GB not the guarrenteed 40GB? so yeah, Sony, thx arseholes
any who has witnessed this or is witnessing this pls email and if you know why this is please tell, thankyou

vincent storme

On March 14, 2008 at 4:15 pm

hi, im from belgium and the fact that the ps3 40 gb version has a 40 % faillure rate is not a lie.
This fact was confirmed by the game stores “Game Mania” in my country ,it’s true they have told me theirselves when i took my 40 gb version back cause it wouldn’t read discs anymore.They told that the ps3 40 gb does indeed have high selling rates but that 40 % of the consumers allready brought their console’s back.
I don’t see why they would lie , however i do think that sony would lie and deny this just like microsoft
tried to do for as long as they could.
I had a 360 too it had the red rings of death 3 times in almost 2 years, the fourth time microsoft didn’t want to give me one for free.
I was really pissed cause i got more misery than gaming
I cursed microsoft , telling myself never to bye their products anymore.
After that i waited for the oh so powerfull ps3 .
I was really happy when i bought it 3 months ago ,naïve that i was i thought it would really be a good console better then the 360
Now today after 3 months it broke down on me (what a coincidence it doesn’t read discs anymore).
Im really angry ,is this the “next gen” experience everyone has been waiting ??
thanks alot microsoft and sony for this great experience

BigBfromRio

On March 14, 2008 at 10:15 pm

Bought mine 2 weeks ago, played fine up until the other day. I turned on The Club, like any other day, to dominate, like usual(BigBfromRio, you can find me on the top 10 anywhere) and it didn’t show my game loaded, which I thought was odd, but i ejected the game and reloaded it. It went into the game, so I didn’t think twice, hoping it was just something I did wrong. My buddy showed up with Army of 2, and that loaded with no problem. After hours of playing I put back in The Club, and nothing. No sounds, no blinking, only small mechanical sounds from the drive, almost like skipping, but quiet.I had almost the same problem from my PS2, after cleaning the eye it helped for a time, but I’m not about to open this sucker, nope its off to Sony. So here I am, another statistic to the 40 percent, but if everyone’s fails at some time, even if its 2 weeks, 3 months or even a year, doesn’t that mean its a 100 percent fail rate?

People can try and take my scores while I’m offline, but ill be back so make it fun for me would ya?

vincent storme

On March 15, 2008 at 8:53 am

although it might be an option too that only the shipment of 40 gb ps3 that were delivered to belgium are corrupt, and that this problem is isolated to Belgium and Benelux (Belgium,Netherlands,Luxemburg).

but i doubt that the retailer store game mania representive would lie about these numbers for he would only lose profit wich such statements.
However i do think if this is true the sony company would renounce this fact just like microsoft did with their high failure rate on the 360.

I think that all the broken ps3 owners should unite and stand together like the 360 RROD owners did
and stand up against these powerfull multinationals,so that we can allso get extended warrantee!!!

Who will ensure me that my ps3 doesn’t break down again and if it does will i still have warranty.
I have allready seen ps3 owners with that problem on the internet who have allready had 2 broken ps3′s
and their warranty ended . No more ps3!!!!
I don’t want to go trough this all over again.
first my 360 couple of times ,and now my ps3 within 3 months!
My 360 lasted 5 months the first time.
As far as i can see microsoft gives better compensation then sony.
i don’t want to return my ps3 3 times in a year!!
All the next gen console companies are rip offs!!!

Evelyn

On March 15, 2008 at 10:34 pm

Sam crap has happened to me
and quite a few others that played COD4, My PS3 40Gb disk-drive isn’t
working, it can’t read any discs: disc – Blu-ray, DVD, Audio CD, ….
I have googled this and I came across this article hoping there was a cure,
but i guess to no avail, does anyone know if it’s fixable?

Usaryan

On March 16, 2008 at 7:24 pm

My 9 month old 60GB PS3 stopped reading all discs last night. It crashed in eye of judgment and now will not load any disc. I can go online and play games from the HDD but can’t play any disc driven game or watch any blu ray movies. This is really looking bad for Sony, I don’t believe the 40% figure but I have read a lot of peaople with the same problem on the official forums. http://community.eu.playstation.com/showthread.php?t=171150&page=34&highlight=ps3+-reading+disc . Please do not disregard this problem, it is a prominant issue as it seems the blu ray laser was not built to last and we will probably see a lot more PS3′s drop in the next year or so.

hi there my name is john from sony, there is no problems with our unit, yous just got to look after them better….. thankyou

JOHN

Jeff in Long Beach

On March 26, 2008 at 10:52 am

had my 40gig model for 3 months, and the drive stopped working, right in the middle of watching a movie with friends. It was rather disappointing.

Sent the unit to sony last week, and checked the status today, apparently due to high demand, the usual turnaround time (5-7 days) can not be met. it’s pretty lousy that I’m looking at possibly a month without the PS3, on such a prevalent issue, and no offer of extending the warranty.

I’m not a suing type, but, i have a friend who passed the bar last year, with not a whole lot to do. Going to ask her about how a class action lawsuit would work in something like this.

My friend’s 40GB stopped reading discs, also.
Seems to be hitting up that 40%.
My 60GB from forever ago (bought it the first day :O) hasn’t had ANY PROBLEMS whatsoever… so I guess its once again, “You get what you pay for”

ricky

On March 27, 2008 at 11:10 am

its true….mine stopped reading discs laser went…..now it freezes alll the time

jibsheet

On March 28, 2008 at 1:09 pm

My 40 gb stopped reading discs overnight two days ago. Not any disc dvd, audio, Blu-ray, ps3 games nothing. Flawless for three months and then crapped out. AARgh!!!

slenser

On March 30, 2008 at 1:03 am

Well I’m not about to go through all the trouble to scan my receipts for you guys as I don’t care if you believe me or not, but my second 40 GB PS3 just died tonight. I bought the first one for my kids for Christmas and it lasted about 5 weeks. Luckily, since the receipt said I could return it within 90 days, they let me exchange it. FFWD to today. I get done watching The Seeker with the kids and head upstairs to do some work. My youngest son asks me if I can help him get Ratchet and Clank working. Sure enough, the same thing. I’m glad I got the “Keep it New” warranty for this for a couple of years. Looks like I will be needing it. oh, and I tried the CD cleaner, but it didn’t work.

Now my 360 doesn’t get much playtime, but it was purchased the same time and hasn’t had any problems. Our Wii was bought shortly after the release date and has been working flawlessly. I will admit to hearing a bit of noise from the fan as of late, though.

Wolf

On April 7, 2008 at 2:11 pm

My ps3 40GB has just recently died. im pretty pissed off about this, it was working fine one moment and the next it stopped reading any game i tried putting in. im a diehard Playstation fan but at the same time its like wtf i spent 400$ on a peice of garbage.

user48567

On April 10, 2008 at 9:52 pm

My 40gb Ps3 stopped reading disks yesterday. I am in warranty and called sony to ask them if I could get an exchange for a new console but they said they would only repair it and send me back the same one. Did the rest of you actually receive a new one, or just get a repair?

Also, when the lazer dies is it possible for it to ruin a disk? I had a CoD4 disk in the drive when it died and now it has a double ring about halfway between the hole and the outside of the disk. It is not a scratch, it seems to be burnt right into the disk (on the readable side). Maybe I am just being paranoid and it was already there from the beginning. Anyone else with COD4 have the same thing on their disk?

Cathy

On April 16, 2008 at 4:28 pm

OMG My 40gb PS3 was bought as a Christmas gift. The in store warranty expired on 3/13/2008. It Died on April 8th and I have been trying EVERYTHING to get it to work. Total Read ( s/b renal) Failure. Of course now Im reading all kinds of things about the 40gb read failures. Guess it was too new for the problems to show up until now. $400.00 down the drain. Still waiting to hear from Sony. I guess I get to pay to return it to them as well??

Cathy

On April 16, 2008 at 4:35 pm

Oh btw, Im not in Belgium either. USA. And I make sure that it has been taken care of. ONLY GENUINE PS3 GAME software and I dont even watch blu-ray movies on it because I didnt want to risk what Im now facing!!

jgkj

On April 17, 2008 at 1:34 pm

If you got it for christmas then your 1 year sony warranty should still be in effect. You’ll have to call them and they will send you a box to put your PS3 into and then you send it back. They will repair/replace it for free. It takes a week or more for them to return it. I’m still waiting for mine and I sent a request on April 10th… Oh yeah, and I am in the US too..

Barry Casey

On May 1, 2008 at 1:19 pm

I returned a playstation 3 after 1 week due to a disk read failure. Got a new replacement… that was january ’08. Now in May ’08 I’m experiencing the same problem again! Frustrating as i’ve just bought GTA4!

Mike

On May 10, 2008 at 7:44 am

Guess What–40 GB PS3–disk read last night. Called support and my return box is on the way….2-3 weeks without(so they say)….guess the the boys and me can enjoy spring.
Mike from MA–USA

joe

On May 17, 2008 at 11:43 pm

Not even two months into owning a 40 gb PS3, I have already gone through a SECOND one. I bought my first one at Circuit City on 3/30/08 and it quit reading blu-ray discs after just 35 days of use. Thankfully I bought the protection plan and was issued a gift card for the amount to replace it. On 05/06/08 when I bought my SECOND 40 GB PS3, it worked fine. Until today. Will not read any Blu-ray discs, once again. I think this time around I will trade in for a Wii.

matt

On May 25, 2008 at 5:59 pm

bought mine a few weeks ago from Best Buy & the bluray drive refused to recognize any dvd i put in. Returned for another & seems ok. this article has validity

Mike

On May 28, 2008 at 11:52 am

Got a new PS3 40G for Xmas
Failed to read any disk about 45 days later
Took back to ToysRUs for a replacement.
Replacement has now failed
Taking it back today to see what they will do
Did purchase the xtended warranty when it failed the first time.
I guess that’s one way to get people to purchase Xtended warranty. build junk

Cathy

On June 4, 2008 at 6:47 pm

I did receive quick service and all necessary supplies to return my unit. The repaired unit returned quickly but was frustrating to me because there was no explanation as to what malfunctioned and what repairs were made. Im holding my breath.

andre

On June 7, 2008 at 5:20 pm

i had my 40gb playstation 3 for 5 months then suddenly it stop loading any games or movies it just stays on the loading screen

grant

On June 10, 2008 at 10:28 pm

Same thing happened to me. PS3 quit reading…its only 3 months old. Now im getting a ‘re-furbished’ one back from Sony. fukin pissed.

Ben

On July 30, 2008 at 7:12 am

LMAO, are you guys out of your mind??!?!
PS3 was the latest console released with an almost solid performance, and because of this it was overpriced, so they re-release the console with a few things taken out, not BC, less USB’s and smaller hard drive, anything else was left so there was know way they could rush a console that was already made but had things taken from it, and how coincidental that it had to be more failure rate then the xbox 360, gimme a break, this is just some baised ass rumor, from a ing dutch place, every1 may aswell ignore this as it a mentally braindead kid had drooled on himself….ing idiots

Don

On July 30, 2008 at 2:26 pm

I’m pissed!! after 5 months of flawless use. My 40 GB PS3 now doesn’t even boot. The screen freezes before I can even access the OS. And if it does make it that far it will freeze within seconds, before I even have time to connect the controller. To boot, my original receipt has faded to the point that you can’t read it and Sony said that I have to have a readable receipt, otherwise I have to pay $150 to send it in for service. AHHHHHHHHHHH!!!

craig c

On July 31, 2008 at 4:33 pm

to bendog, ye by the way, it happened to mine it happens to every console at first it need a few gb to get up and running. i was worried at 1st aswell but when u download like images and that online. it comes out of that gb that was lost.
hope i helped

craig c

On July 31, 2008 at 4:35 pm

can i ask anybody a question.
is their a way that i can upgrade my gb space on my 40gb ps3,
please sum1 tell me how if their is a way

Avalancher1369

On August 2, 2008 at 2:31 am

I don’t know about you, but I stumbled upon this forum trying to find information about my ps3 40gb. I bought mine at the end of January last year, had it boxed up for 3 months and just last night, I can’t get it to power on. Every time I turn it on, it beeps, green light comes on and then shuts off. Thank goodness I have a service warranty for it, but still, $500.00 and only used it less than 4 months and this happens. Come on…….. WTF!!

Avalancher1369

On August 2, 2008 at 2:34 am

Sorry, I mean january this year.

YouRMakeR

On August 4, 2008 at 7:57 pm

sup everyone.. well i’ll just welcome myself to the club, i just bought me a PS3 40GB model last week, worked fine until today.. i heard that the reason for
error 80010514— is continuous play on the PS3 for more than 6 or 8 hours which causes the bluray drive to over heat damaging the lens, so u have to get it replaced once it happens — i was told to buy a cooling fan for it when my new one comes in– that should keep it working fine.

YouRMakeR

On August 4, 2008 at 7:59 pm

O and Craig C — u can buy separate Hard Drives with a certain amount of memory the 40GB harddrive u have now is removable — u can remove it and add one with more memory your PS3 manual should tell u how to add/remove a Hard Drive

zs450

On August 13, 2008 at 8:02 pm

Don,
If you bought your system from a reputable store, they should have a record of the transaction and be able to produce a duplicate receipt for you.

Alfred Segovia

On August 15, 2008 at 7:24 am

Uhhhh, I was not shure if all the comments on drive failures were true. Now I know it Exactly the same happened to me. The PS3 was cool!!! Turned it on, watched a Blueray film for 2 or 3 minutes, and it stopped working. Since then, no more disk-reading, no matter if a cd, dvd or bd… Bought the unit in december 2007, german Pal Version… Will send it back, but this really sucks!

kyle wright

On August 15, 2008 at 8:44 am

im here to confirm the ps3 disease i used to work for sony and we were geting alarming numbers of returned ps3 (40gb ) due to Blue ray drive malfunctioning i believe the true percentage is much higher than anticipated probably aroun say 65 percent failure

Mikouen

On August 15, 2008 at 12:43 pm

But the failure is in the Blu-Ray drive, and not the console, right?

Blu-Ray drives were commonly noted to fail during the earlier days, so it’s not so surprising.

johnathan

On August 18, 2008 at 11:58 am

i have worked for sony for nearley 10 years now nd i have to be honest the failure rate is at least 65% of all 40gb consoles and 55% of all 60gb ones. should you get this problem i suggest you phone sonys helpline and they will help you get back gaming in no time. the original problem was that sony built there systems to break within the first 6 months to gain a 10% stock break back.

hope i helped.

jp

On August 22, 2008 at 10:03 am

i buyed the ps3 40gb version it shipped with firmware 2.01 and i dont got any problems with it ps3 games run faster here than the 80gb version. and read all type of cd including ps1 games but no ps2 games

lee

On October 5, 2008 at 11:44 am

heeeey guys
I bought my 60gb sept 07 and it failed a week ago to read the disks,and it froze. so there you have it, the bluray reader won’t last that long i guess.

JMan

On November 13, 2008 at 8:53 pm

You are much more likely to have a failure on the 60GB console then the 40GB. The 60GB console was based off of a 90nm processor die and the 40GB is based off of the 65nm die and gets rid of an excess die (the emotion engine). The estimated power consumption is about half and keeps the same processing values, so less power is a give in to less heat.

MD43

On November 16, 2008 at 8:00 pm

My 40gb PS3 failed and we shipped it off 2 weeks ago, just called Sony and they only started looking at it today! and it will be another 2 weeks, ing hopeless Sony!

No compensation either… at least Microsoft can admit their machines are rubbish and offer compensation. Remind me to buy an Xbox next time…

Chris Clifton

On November 25, 2008 at 2:36 am

Yup, mine just died this week. Haven’t even owned it a year yet. I have an extended warranty through Target so, they better take it back and give me a new one this week.

m haggerty

On November 27, 2008 at 5:31 am

30% sounds right We have three in our group the second one went down this week
it wont playback dvds

armybrat

On December 1, 2008 at 7:50 pm

believe it or not people….i’ve owned mine for 3 weeks now and it works at times and others it don’t. i just finished a game and went and bought two new ones today and now the damn thing will not even read the disc, blu-ray or game. the 40 gb blows. i’m taking mine back tommorow !!!

Also in Italy, there are a lot of play 3 broken. The Blu ray is always the problem.

Sony takes about 10-15 days to give you a regenerated playstation (not yours).

rdmac

On December 16, 2008 at 12:32 pm

I got a 40GB PS3 and it died it was brought in March. If there is so much problems with the 40GB, they should recall it and give an free upgrade to a 60GB or 80GB just for the inconvenience or give you a 360.

rdmac

On December 16, 2008 at 12:33 pm

oh ya I’m in Canada

Jason

On December 19, 2008 at 2:54 pm

I don’t own a PS3, but from what I’m reading people’s PS3s are mostly messing up after the update. Maybe they should do something about that…but then again, I really don’t know.

tmack

On May 16, 2009 at 3:59 pm

Same problem – PS3-80G will not recognize disc. Only 1 month after warranty expired and Sony wants $180 to fix the problem – then it only has a 90 day warranty. Sounds like a gimmick! Is there a re-call in the works or is Sony hiding something??

joshdeshields@comcast.net

On August 16, 2009 at 1:38 pm

Iam on my 4th 40gig in 18 months Ive had hdd error no sound no disc read controls no pairing up freezing disc wont eject now plus they sent damaged console due to bad packaging 4 ps3s and counting but in all my 360 died once in 4 years

john

On September 7, 2009 at 8:44 am

Weel i can speak for the ruomor dont get one. I bought one used and it worked fine for about three months then it just stopped reading disks period.

Heather

On October 28, 2009 at 10:22 am

Oh gawd I`m soooooo upset. I bought a 40gig two years ago, ( I`m lucky I`ve had it this long). But it breaks with a a few weeks before christmas. Anyhow the blueray went on it as well. It won`t play disks, or movies.I called Sony. They said, ” well we`ll send you a box for $190 and you can ship your console to us and we`ll put a new diode in for you”. I said it was a manufacture defect and they can ship me a new one.They said I was out of warranty, so too bad. What I can see from the people above me is frightening.

Heather

On October 28, 2009 at 10:24 am

John is that the slim? Or did you get a used 40 gig? I`m tempted to buy a slim.My husband is adamant on fixing this piece of crap.

Heather

On October 28, 2009 at 10:27 am

My son`s best friend also had the 40 gig and his went in for repairs a few weeks ago as well, ( same issue).

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