If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order. Items must be in original unworn/unused condition and a refund (minus postage costs) will be processed as soon as possible. Late returns cannot be accepted and will be returned to you.

When trying on items of clothing, please ensure that you are not wearing perfume / make up / deodorant or anything which may leave a scent or marks/damage on the item. Your item will be checked for any signs of wear and tear. The item must be returned to us in its original packaging with any enclosed documentation & tags.

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you.

Please fill out the form included in your parcel and send it back to us along with your item, we cannot process your refund/exchange without this.

Use our pre-paid returns system securely and easily for a flat rate of £4.99. You have up to 14 days from receipt of goods to return your items, by simply downloading a QR code onto your phone, or if you prefer, printing off a returns label, before dropping your package(s) into your local Post Office. If you choose to use our service, we will deduct the flat rate fee above from your refund.

STEPS TO RETURN:

1: Ensure you are within the 14 day return period and that your item(s) are unworn, unwashed and undamaged with all tags intact. Click Herefor the link to the returns form to include in your parcel.

2: Fill out the returns form which arrived with your parcel. Click on the link above to be taken to the Royal Mail Tracked returns portal where you can create a returns QR code or label. Don't worry if you do not have a printer, simply show your QR code from your phone to the post office and they will create the label for you.

3: Take your package(s) to your nearest Post Office or Royal Mail Delivery Centre. Remember to retain a proof of postage receipt. Naked Dresses does not accept responsibility for the loss of any parcels when this service is used.

You can track your return at any point by entering your reference number at the Royal Mail Returns Portal (www.royalmail.com/track-your-item)

Once you have received notification of your refund please allow 9 days for funds to clear into your bank.

All LEXI orders arrive to customer directly from LEXI. These items will be inclusive of customs and duties for our customers. If your order needs to be returned for exchange or refund please ensure these are sent to the below address only:

Lexi Returns Australia

219 Unley Road

Malvern, SA, 5061

Australia

Please ensure these items are received back to the above address within 14 days and you email customercare@nakeddresses.com your order number, return tracking number and courier so we can keep an eye on your return. Any items received back at our UK warehouse and not back to LEXI as required will be returned back to you to send to the right address. Our store returns policy above applies to these orders and our conditions must be met for us to accept your return. Please ensure these returns/exchanges are marked 'returned goods.' Any items received after the 14 days will not be accepted and returned back to sender.

We can provide a DHL return waybill for you at a flat rate of £19, deducted from your refund should you require to use our pre paid labels, please email customercare@nakeddresses.com for more information.

INTERNATIONAL RETURNS

The same returns policy applies for international returns. Any duties and taxes are to be paid by and are the responsibility of the customer not Naked Label LTD. If we incur any customs/duties from returned goods this will be deducted from your refund. All international returns must be labelled 'RETURNED GOODS'

We can arrange for DHL to collect your parcels from you from outside of the UK for a flat rate fee of £35. Please email us if you wish to start this process.

SALE ITEMS / FLASH SALES

All sale / discounted items are return for gift card only. Your gift card will be issued via email once the item/s have been received back in original condition.

You may cancel your order within 24 hours of you making it for any item purchased from Naked Dresses for a full refund. Order cancellations must be made by email quoting your order number. If however, your order has already been processed, you will need to return it to us after it has been delivered.

Please note in the event of this item being a SALE item which is non refundable, we will issue you store credit if the order has already been dispatched to you and you have requested to cancel. This does not apply to non SALE items.

BLACK FRIDAY / CHRISTMAS SALES

All sales from our BLACK FRIDAY or CHRISTMAS SALES are FINAL. Naked Dresses depending on the style availability may be open to exchange the item at their discretion.

CANCEL YOUR ORDER

You may cancel your order within 24 hours of you making it for any item purchased from Naked Dresses for a full refund. Order cancellations must be made by email quoting your order number. If however, your order has already been processed, you will need to return it to us after it has been delivered.

EXCHANGE MY ORDER

If you wish to exchange your item for a different size/style, simply fill in the form sent to you and return the item(s) to us in their original condition* within 14 days of receipt with a note explaining what you wish to exchange for.

You will be responsible for paying for your own shipping costs for returning/exchanging your item unless the item is faulty. Shipping costs are non-refundable.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

FREE UK DELIVERY TERMS

By using any free UK delivery promo and part or all of your order is returned, a charge of £4.99 will apply and will be taken off your refund.

LUXURY COLLECTION TERMS

All items featured in our luxury collection (£600 plus items only) are on a made to order basis and require up to 4-6 weeks for delivery. If there are any delays we will notify you by email. All of the items featured in the luxury collection are available for refund or exchange, however you will be charged a restocking fee of 30% of the value of the item. Should you wish to cancel your order, you have 24 hours to cancel if you change your mind, if you choose to cancel after this period you will be charged the restocking fee.

FAULTY GOODS

If the item you received is faulty, please contact customercare@nakeddresses.com quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

GIFT CARDS

Gift cards are non-returnable.

This returns policy does not affect your statutory rights.

All orders (unless stated otherwise in product description) are dispatched within 1-2 working days. We do not dispatch or deliver on public or Bank Holidays.

If there are any delays on the dispatch of your item we will do our best to notify you via email. If the item you have ordered has sold out we will refund you as soon as possible.

Please refer to the product description of the item(s) you would like to order for specific details on when you can expect to receive your order. When selecting your delivery at checkout, please allow the delivery time in addition to the time mentioned on the product page. We cannot be held responsible if this information is missed.

We cannot be held responsible if the item you ordered is out of stock, (dependant on brand availability) If this is the case we will refund you as soon as possible.

Our Nookie & Portia & Scarlett items if not marked available for UK Next Day Delivery, require 5-7 days for delivery. Where some items come direct from our brands we cannot be held responsible for any delay on dispatch or hold up in customs. If there any delays and you are unable to wait our team can offer you alternatives if desired or fully refund your order should you not wish to wait.

If you have any questions please feel free to email us on customercare@nakeddresses.com and we will be happy to help.

NEXT DAY DELIVERY

Orders placed before 4pm be delivered the next working day. Orders placed after 4pm or after 4pm on a Friday will be processed the next working day.

DHL WORLDWIDE SHIPPING

We do not offer refunds on DHL postage costs if your item is not delivered in the estimated time frame, or if your country does not have a postal service on Saturday's.

We do not cover shipping costs if you are looking to return/exchange your item. Our returns policy is the same for international customers, unless stated UK only.

FREE UK DELIVERY TERMS

By using any free UK delivery promo and part or all of your order is returned, a charge of £4.99 will apply and will be taken off of your refund.

CUSTOMS AND DUTY FEES

International customers may be required to pay import Tax and Duties. This is the responsibility of the customer and not Naked Label Ltd. If you refuse to pay any customs or duties after the items have already been dispatched, we will be unable to refund your original shipping costs.

LUXURY COLLECTION TERMS

All items featured in our luxury collection are on a made to order basis and require up to 5-6 weeks for delivery. If there are any delays we will notify you by email. All of the items featured in the luxury collection are available for refund, however you will be charged a restocking fee of 30% of the value of the item.

Should you wish to cancel your order, you have 24 hours to cancel if you change your mind, if you choose to cancel after this period you will be charged the restocking fee.

SHIPPING RATES

United Kingdom

Royal Mail Tracked 24

Royal Mail Special Delivery Guaranteed by 1pm (Next Day)

Up to 2 Items

£4.99

£7.99

3+ more items

+£5.00 (Each additional item)

+£5.00 (Each additional item)

Ireland

DHL Express International Delivery (1-2 Days)

Up to 3 Items

£12.99

4+ more items

+£5.00 (Each additional item)

Europe

DHL Express EU Delivery (1-2 Days)

Up to 3 Items

£14.99

4+ more items

+£5.00 (Each additional item)

USA

DHL Express International Delivery (2-3 days)

Up to 3 Items

£14.99

4+ more items

+£5.00 (Each additional item)

Canada

DHL Express International Delivery (2-3 days)

Up to 3 Items

£19.99

4+ more items

+£5.00 (Each additional item)

Australia

DHL Express International Delivery (2-3 days)

Up to 3 Items

£19.99

4+ more items

+£5.00 (Each additional item)

Rest of World

DHL Express International Delivery (2-3 days)

Up to 3 Items

£19.99

4+ more items

+£5.00 (Each additional item)

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About Naked Dresses

Naked Dresses 'Home of the Hottest Brands', brings you a carefully curated collection of high end, on trend labels. We can take you from the red carpet to after party glam and everything in between. As seen on the girls you cannot get enough of from Kimmy K to Gigi, you'll find the brands they love right here.