The Buff Original tubular has 4 way stretch. Made from recycled polyester microfibre obtained from clear plastic recycled bottles supplied and certified by Repreve®. Suitable for all weather conditions the Original BUFF® has a UPF 50 rating. Designed to keep you warm in the cold, Original BUFF® will also wick moisture (sweat) away from your skin to keep you cool when it is hot. The lightweight, breathable, microfibre fabric is extremely comfortable to wear. The Buff Original can be worn as a neckerchief, headband, wristband, mask, hair-band, balaclava, scarf, headband, scrunchie, saharaine, pirate cap, beanie and bandana.

Next Working Day Delivery is available (highlands and islands excluded).

Amidst the disruption of COVID-19, our fantastic warehouse team are safely dispatching your web orders and handling customer service enquiries. To help prevent the spread of the virus and keep our staff as safe as possible, we have reduced our customer service hours to 11:00 - 17:00 Monday to Friday. Following the current government guidance, our retail store on Dean Street, in Newcastle, is currently closed until further notice. We will re-open our doors on Dean Street once it has been deemed safe to do so.

Returns Update:

From the 9th March/2020, any returning orders must first be authorised via email, web@ldmountaincentre.com.

To do this, simply email with your reference number, product name and reason for return. Once authorisation has been received you are free to return the item to store within the 28-day policy as described below. Please ensure that any returned items are sent using an Insured and Traceable mail service as LD Mountain Centre cannot accept any responsibility for items lost whilst in transit.

In the event of a UK lockdown sanctioned by the government, whereby communities are required to self-isolate, we understand courier services may not be available in the affected areas. During this period any returns with email authorisation can be held by the customer until courier companies are back in action. Once courier operations are accessible a 14 day period will start in which products must be returned/received in store.

Please note: We ask that any returned items are unused/unworn and are returned within the same packaging as they arrived, with their product tags still attached. Any items received in-store with signs of use will be returned to the customer and will not be exchanged/refunded.

Any items returned beyond the standard policy period without authorisation will not be accepted and will be returned to the customer without exception.

We will actively communicate updates as they become available. Thank you for your understanding and patience as we navigate this challenge together.

Delivery:

The carriers we use for dispatch are Royal Mail for 2nd Class deliveries, and DPD for Next Working Day, 48hr (2 working days). These are exclusively for UK orders.

Delivery Options and Prices

We use the following carriers for UK dispatch, Royal Mail for 2nd Class deliveries, DPD for Next Working Day and 48hr delivery (2 working days)

UK Delivery

UK Mainland

Free 5-7 Working Days orders £40+

£1.99 Orders under £40

£3.50 Orders over £40

£4.99 - 1-3 Working Days Trackable

£5.99 - Next Working Day for UK mainland place orders before 2pm to receive next working day delivery

DPD provide our customers with a one hour delivery window so that you don't have to wait in all day for your parcel.

Features and Benefits of DPD One Hour Delivery Window:

You are given a one hour delivery window

You will be notified of this via text message or email

If the delivery date is not convenient, you can use the text or email to change it

All UK Next Working Day or 48 Hours (2 working days) orders placed before 2pm (Monday-Thursday) will be dispatched that day, subject to stock availability. Orders placed via UK Next Working Day on Friday, Saturday or Sunday will be dispatched on the next working day (Monday). Orders made after these times will be dispatched the following day. A signature will be required for Next Working Day and 48 Hours (2 working days) delivery goods so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available. If you wish to send orders via Royal Mail instead of DPD, please contact our Customer Service team; however please note that you may be liable for any lost parcels and this service is only available within the UK.

*additional charges may be applied by local customs for import tax on orders outside the EU.

If you have any questions or if you need your clothing or equipment for a specific date, holiday or trip please contact us via phone on 0191 2323561 or email web@ldmountaincentre.com

LD Mountain Centre reserve the right to amend orders placed with incorrect delivery options without notice. LD Mountain Centre does not accept responsibility for items being delayed through customs/ security checks or adverse weather conditions. There are no refunds on shipping costs unless LD Mountain Centre is responsible for the error. In the unfortunate event that a product is out of stock a member of our Customer Service Team will contact you.

For international orders, the couriers we use are, DPD and FedEx.

Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. LD Mountain Centre are not liable for these payments. Some other large International orders may also be dispatched via FedEx.

All UK Next Working Day or 48 Hours (2 working days) orders placed before 2pm (Monday-Thursday) will be dispatched that day, subject to stock availability. Orders placed via UK Next Working Day on Friday or Saturday will be delivered on the next working day. Orders made after these times will be dispatched the following day. A signature will be required for Next Working Day and 48 Hours (2 working days) delivery goods so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available.

If you wish to send orders via Royal Mail instead of DPD, please contact our Customer Service team; however please note that you may be liable for any lost parcels and this service is only available within the UK.

In the unlikely event of a delay, we will endeavour to contact you by email or phone to let you know.

All delivery days are based on standard working days from Monday - Friday.*

Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way.

Returns and Exchanges

Here at LD Mountain Centre we are committed to customer satisfaction. It is for this reason that we offer a 28 day return policy. We ask that any returned items are unused/unworn and are returned within 28 days of their purchase date in the same packaging as they arrived and with their product tags still attached.

Please Note: We are unable to accept any returns with any clear sign of cosmetic or fragrance use. We are also unable to accept any returns on Underwear, Electronics, DVDs or items governed by PPE Law (Snowsport and Climbing Helmets, Climbing Hardware, Climbing Ropes, Iceaxes or Crampons.)

Our Online Returns System makes it easy to exchange or return any unsuitable or unwanted products. If, for any reason, you wish to return an item you have purchased from the LD Mountain Centre Website please go to the Your Account section of our website. If you already have an account, please log in. If not, please register a new account using the same email address used when placing your order.

Once logged in to your account, select the ‘My Order History’ link and on the new page select the order you wish to return. Mark the tick box beside the item(s) you wish to return and enter the quantity being returned. Once done, click the ‘Return Item(s)’ button at the bottom right of the page.

You will be sent an email with a returns form attached. Please print and complete the form, enclose the top part of the form with your item.

Please ensure that any returned items are sent using an Insured and Traceable mail service as LD Mountain Centre cannot accept any responsibility for items lost whilst in transit.

We aim to process returned orders as quickly as possible once we have received them, however, in busy periods refunds and exchanges may take up to 7 working days to process.

Upon inspection of a returned product, LD Mountain Centre will issue a full refund to the card used for the purchase less the original delivery charge. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.

Warranty

All products purchased from LD Mountain Centre carry the full manufacturer warranty. For more information click through to our warranty page

LD Mountain Help CentreWe’ve worked really hard to provide you with these detailed help and support pages. You should be able to find answers to your questions here. Please use the links on the left to navigate to the relevant page. If, after taking a look at our help pages, you can’t find what you’re looking for please contact us: web@ldmountaincentre.com.

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