"The Cold Weather Rule helps to ensure that Kansans can be warm in their home this winter," said Chair Shari Feist Albrecht. "We encourage consumers to take steps to prepare for colder temperatures. Steps can include making sure heating equipment is in good working order, thermostats are set at a reasonable level, weather strip and caulk windows and doorways - these things can cut down on heating costs."

The Cold Weather Rule in most cases prevents or limits utility companies from disconnecting a customer's natural gas or electric service during periods of extreme cold. The Rule requires utility companies to offer a 12-month payment plan to allow consumers to maintain or re-establish utility service.

Disconnection Conditions:

Utility companies may not initiate disconnection until temperatures are forecast to be above 35 degrees for the next 48 hours.

Utility companies must attempt to contact the customer by phone or in-person 24 hours before disconnecting service.

Utility companies are prohibited from disconnecting a customer's service when temperatures are forecast to be at or below 35 degrees over the next 24 hours.

The KCC wants Kansans to have the electric and gas service needed to keep their homes warm during winter months. The KCC also recognizes the customer's responsibility to make arrangements to pay for that service. The Cold Weather Rule was designed in 1983 to ensure that both goals are met. Any residential customer with a past due balance will qualify for payment arrangements under the Rule. However, it is the customer's responsibility to contact the gas or electric company to make those arrangements.

Payment Plan conditions to maintain or restore service:

Customers must contact their utility company and inform that they cannot pay their bill in full.

Customers must agree to pay 1/12th of the total amount owed, 1/12th of the current bill, the full amount of any disconnection or reconnection fee, plus any applicable deposit to the utility.

Customers must agree to pay the remaining balance in equal payments over the next 11 months, in addition to their current monthly bill.