Prizes & Winners!

Congratulations to our 2018 Catch Me at My Best prize winners. This year, 30 Team Members were selected to receive a USD $50 gift card. Thank you for your participation, and for helping “fill the earth with the light and warmth of hospitality.”

August Catch Me Winners

10 Team Members from 7 different countries were selected as June winners. Each Team Member below will receive a USD $50 gift card. Winners will be notified by the Hilton recognition team.

Favorite Catches:

Laya Aringalayan, AlRayyan Hotel Doha, Curio Collection by Hilton "Thank you for your suport while I was on vacation! thank you for being flexible all the time as much as needed to support the operation and Jurassic Land...! I am so proud of you! "

Brandon Carcone, Hilton Garden Inn Omaha West"Brandon was scheduled to work at 8:00am on Saturday morning. He is never late! He was 30 minutes late that morning and not answering his phone. Come to find out, when he pulled into the parking lot that morning, he noticed a guest trying to change a flat tire. Before clocking in, Brandon grabbed tools out of his car and assisted the guest with tire change fearing the guest may injure himself. One of the lug nuts was stripped but Brandon continued working on it until he could get it off. The guest was extremely impressed and very grateful for Brandon's help getting him on the road to get home."

Ling Meng, DoubleTree by Hilton Wuhu"At about 6 pm on August 18, 2018, the room was checked out at 2319. The room was very messy. If an aunt cleaning is estimated to take two and a half hours. Although it was already after work, Ling Meng did not shirk after receiving the notice to help clean up. She immediately rushed to Room 2319 to help clean up. Finally, with the help of eight waiters, it took about half an hour to clean the room. Although very tired, everyone has no complaints. Ling Meng's attitude of dedication and hard work deserves to be learned by each of us."

Ashley Ruemmler, Hampton Inn & Suites Mt. Pleasant"I recently found out my brother passed away just prior to check in. At that moment, I didn't know what I needed, but I knew I needed to get on the road to my parents' house. When I arrived, I was clearly upset and communicated to Ashley that I wasn't sure if I would be back. She said she would hold the room for me and asked me if I could use some water, which I did. I returned later that evening, to check in and stayed for another 2 nights for work. No one knows what to say when these things happen and this situation was no different. But she didn't have to say anything. Each evening when I saw her, she greeted me with an unspoken compassion and empathy. She accommodated every request, including checking out early without question. I have stayed at the hotel twice since then, and again without words, she has been empathetic. I will never forget the day I found out my brother died unexpectedly and Ashley's compassion, understanding, and connection will be a part of my story. "

Best Practices:

Vijayan Arumugam, Hilton Garden Inn Kuala Lumpur"Catch Super Stars. Hilton Garden Inn Kuala Lumpur encouraged Team Members to remember guests' names and address guests by name. By doing that, they created a competition for Highest Catches and Catches with a Great Story. The Highest catches they celebrated with presenting top 3 Highest Catches. They also had winners for Catching by HILTON Values, such as Hospitality winner and Integrity winner. Other categories were Best Leadership winner, Best Teamwork winner, Ownership winner and Now Winner. The Housekeeping taught origami, and during cleaning Housekeeping Team Members placed the origami in the room by using recycled items such as toilet roll hard cover, design folding tissue paper, creating box as jewelry box, and so on."

Christina Flohrs, Hampton Inn & Suites-Seattle Woodinville, WA"Each morning our team gathers for huddle. The first thing we do is read the catches. We then take something guests commented on in the catch me and discuss which Moment Maker was used to create the experience for that guest. We then end huddle with a fun team building game which keeps the teamwork and motivation alive so we can create more moments for future guests!
~Team Woodinville!"

Patrycja Kolos, DoubleTree by Hilton-Manchester Piccadilly"Our Catch Me cards are displayed for guests and Team Members to fill out at the front desk at DoubleTree by Hilton-Manchester Piccadilly. We also placed cards in the canteen and everybody can use a special box to submit their catches. In addition we have cards in guest rooms to encourage them to ‘catch’ our Team Members.

PRIZES
We have weekly and monthly winners for both, people that received the best ‘catches’ for doing outstanding job and also for people submitting the best ‘catches’.

We have some great prizes:
- Stays in hotels
- Shop Vouchers
- Cosmetic sets and many more

Every winner can pick up the prize him/herself! We then send an email to all TMs in the hotel to communicate and celebrate the with winners.

All the Catch Me cards go then on the board in the staff area, so everybody can read the 'catches' anytime."

Catch Me Selfies:

Ann Gaudio, Hilton Pearl River

Thiyagarajan Lakshmanan, DoubleTree by Hilton Dubai - Jumeirah Beach

Margarita Miroshnikova, Hilton Saint Petersburg ExpoForum

July Catch Me Winners

10 Team Members from 5 different countries were selected as July winners. Each Team Member below will receive a USD $50 gift card. Winners will be notified by the Hilton recognition team.

Favorite Catches:

Khaled Alalshi, DoubleTree by Hilton Toronto Airport West "This is First eCatch - "I had forgot my phone charger at home, my phone was completely dead and all of my notes were on there for review. This young gentleman who checked me in not only greeted me with a friendly face and attitude, but also helped me find a charger for my phone (he asked colleagues and eventually tracked one down). He is a genuine example of going above and beyond customer service, to help me in a time of need for my own mistake. This gentleman has won me over as a Hilton guest for life, he should be a shining example of staff that you seek to hire. Great job and keep it up!"

Donny Cervenka, Embassy Suites by Hilton Chicago Downtown Magnificent Mile"Donny is a new bartender here at Embassy Suites Mag Mile and in his first week - actually, first three days - he received a record 33 catches!!! - this propelled Donny to our number one spot :) One of his catches: "From the moment we met Donny in the elevator, it was evident that he is a people person. After one time to his bar, he remembered exactly what my boyfriend drank. Service with a smile always!" Thank you Donny for Making A Difference!!!!"

Omar Ahmed Labib, Hilton Cairo World Trade Center Residences"On 14 June 2018, a girl at about 5 years old played near the swimming pool accompanied with her maid. She fell off the pool without any warming. In such emergency, Omar, Our Life guard, jumped into the water and saved the girl without any hesitation. Thanks for his professional and valorous behavior that the girl can be safe. Hereon, I hope to publicize the good deed and call for more team members to learn from him
Thank you Omar"

Best Practices:

Lyanne Mauricio, Hilton Anatole, Dallas"This year, we themed Catch Me after the Wheel of Fortune show. Every Wednesday since the program kicked off we enter all catches received that week into a drawing and 5 lucky contestants have the opportunity to win fabulous prizes by spinning our Catch Me Wheel. Among our many coveted prizes, the team has the opportunity to win a prize from a gift card to a restaurant, movies tickets, or gear to our waterpark on the property. Every Friday we gather at our Team Member dining restaurant to cheer on our 5 contestants as they test their luck and win prizes."

Jamie Schmaing, DoubleTree by Hilton Flagstaff"Individual June winners received $50.00 visa gift card for their attention to guest satisfaction. For June we had low participation, so we decided to change it up and do teams for July and August. We also did a bowling theme. 10 cards equal a strike for that team. The team with the most strikes will receive a team party for each month. Also the individual with the most catches over all will receive a $150.00 visa gift card and the team member that gives out the most overall will receive a $75.00 visa gift card. We had each team come up with a fun team name and put up a cool board to keep track of the catches. We also put all the catches on our recognition wall near our break room for all employees to see. This had greatly improved participation."

Ash West, Hampton Inn & Suites Bakersfield/Hwy 58"This year we are using Catch Me as a way to recognize every team member. I am committing to recognizing five team members every day for the great job they are doing! In addition, we will be starting up an Employee of the Month program and using Catch Me At My Best to help determine our first monthly winner. This is a great program that has my team excited to recognize each other!"

Catch Me Day Winners:

Samson Chu, Conrad Hong Kong"July 12: OnQ system had a major unplanned system shutdown affecting all front office check in & out operation plus outlets' micros system check closing for in-house guests since 11:33am. Information System Mgr worked closely with Regional office while the incident was also escalated to Level 3 support team. After over 10 hours of downtime, OnQ resumed normal operation at 9.30pm same day. All team members at Front Desk together with Duty Managers and IT Manager stayed behind almost an extra shift to catch up all check ins/outs and F&B postings, not to mention a Full House the same night. Excellent team work without a word of complaint !!! truly appreciated !!
Samson"

Sheryl Sarver, Embassy Suites by Hilton Detroit Troy Auburn Hills"Last week I found myself without a vehicle and needed to get a ride from the Delphi office to the hotel at the end of the day and I called to see if the hotel shuttle could come over and pick me up. I was informed that the shuttle was out and it would be about 30 minutes before they could pick me up. I was grateful for the ride, so this worked great and I told the lady on the phone I would meet the shuttle outside the office at 5:40pm. When I went to the meeting spot at 5:40 there wasn't the shuttle there, but upcame a private car and window rolled down and the driver asked me if I was looking for a ride to the Embassy Suites, and then I recognised that the driver was Sheryl from the front desk...she said that it was her that took my call and that the shuttle had not yet got back to the hotel and she didn't want me to be waiting outside my office, so she drove over to come and pick me up and take me to the hotel in her own car."

Catch Me Selfies:

Kendra K, DoubleTree by Hilton Houston Downtown

Aysun Yetik, Mersin Hilton

June Catch Me Winners

10 Team Members from 7 different countries were selected as June winners. Each Team Member below will receive a USD $50 gift card. Winners will be notified by the Hilton recognition team.

Favorite Catches:

Joyce Jin, Waldorf Astoria Hotels & Resorts "Dear Joyce, Really appreciated that you sent the tremendous time to take care of Russian Delegation in past week and optimize the revenue of Russian Delegation, this delegation really boost our room and C&E revenue. Appreciate again for your effort! Mark Xu"

Chris Brucci, LondonHouse Chicago, Curio Collection by Hilton"Banquet Captain Danielle must have been wearing her invisible super hero cape today as she went above and beyond her call of duty. When our client goofed and told her guests there would be a full dinner (instead of just hors d'ouevres) - she had pulled Danielle to the side and request a last minute (literally!) dinner for a group of 20... on a Saturday night... at 7pm. Dani swiftly jumped into action to try to assist the guest save her people from becoming hangry.
When our kitchen and Land & Lake were not available options, Dani partnered with our "no" - so I applaud Danielle for taking the task on and making it hers. Thank you for taking care of our guests!"

Best Practices:

Sandra del Cid, Hilton Garden Inn Guatemala City"¡Start! Catch me at my best , and our theme is the Golden Ball, we are in the dates of the World Cup and we seemed great to do a friendly competition, we put a sign with a form of field where we will indicate who is accumulating Catch me. On opening day we are dressed as football players and all the members of the hotel enjoyed delicious ice cream and cookies."

Sneha Kanakraj, Hampton by Hilton Dubai Airport""Here at Hampton by Hilton Dubai Airport, catch me at my best has been particularly interesting as we are a pre-opening property set to open only in August and only have 16 team members on board so far!
Since a lot of our team members are new to Hilton, we decided to launch the program by giving them all the details of the program along with a personalised catch for each team member from our General Manager to set the ball rolling.
Additionally, in order to keep the momentum going over the next 3 months, we decided to in set a bit of friendly competition while also familiarising the team with our Hamptonality culture. We did this by dividing everyone into 4 groups based on our Hampton values – Friendly, Authentic, Caring and Thoughtful and at the end of each month, we will be recognise both the group that has the most number of catch’s as well as the team member with the best catch.
Luckily, we received our Hampton brand pre-opening kit right on time for the launch and so have been using our “brand values hand bands” for the random group allocations. (Each band represents one of the 4 brand values and each team member was allocated their group based on the band they picked out of a bag)
This way, with every new team member that joins, on their very first day they are allocated their group and are immediately exposed to our FACT culture and the catch me at my best program."

Connie Li, Conrad Dalian"Catch me @ my best program of Hilton was started on June 1. We held an activity in TM restaurant to launch the program. When “Catch me at my best” meets “Children's Day”, let’s enjoy our childhood snacks! Team members wrote down their caught and enjoy the snacks. The GM promised that he would draw a card from all the cards at the Monday’s Morning meeting. And a 5 family member dongbeijie Restaurant dinner will be as the lucky draw prize.
In Monday’s Morning meeting Lily Li from TM restaurant wins the Lucky draw for Catch Me at my Best. And she wins 5 family member dinner at Dongbeijie Restaurant! Big applause to her!
Catch Me at My Best is in process, this year, we have great gifts waiting for TMs to exchange by “catch me” points! Let‘s Catch Me at My Best 2018!"

Alexandra Osipova, DoubleTree by Hilton Moscow-Marina"Here at DoubleTree by Hilton Moscow-Marina we really like our summer recognition program “Catch me at my Best”! We see thousands of care acts made by our team members for the Guests or for the colleagues. This year we wanted more engagement in this program from our team members and created a small weekly competition. Every week we chose 1 employee who gets the most number of "Catch me" and 1 employee who makes the most number of "Catch me". And two winners should compete for their prizes as each prize hidden in a small balloon which they need to blow up. The prizes examples are a cup of coffee to go or a voucher for one breakfast at a hotel restaurant, etc. It is really fun! And we already see a great increase in the number of catches made and received by team members which definitely influences in their engagement and team work."

Parnsheewa Suwanapura, Hilton Mandelay"At Hilton Mandalay, we encourage our guests to write Catch Me cards to our TMs by adding the Catch Me At My Best information on the Monthly Newsletters which are placed in guest rooms. We are also making Catch Me cards available at various outlets such as All Day Dining, Bar, Reception Desk, and Executive Lounge.
We encourage our TMs to really show extraordinary performances which is why our catch me award will be based on quality (throughout the program) and quantity (at the end of the program). We are incorporating [email protected] into our Catch Me Awards this year so our awards are for example, 1 day free gym pass, free tickets to local theme park, free tickets to half day swimming pool access, 1 year membership at a local library, free popcorn coupons at a local movie theatre, coupons for ice cream at a local joint, coupons for haircut at a nearby salon, free coffee coupon at our hotel outlets, etc."

Catch Me Selfies:

Hassan Athuman, DoubleTree by Hilton Zanzibar - Stone Town

Briana Browning, Homewood Suites by Hilton Mobile - East Bay - Daphne

Kevin Hale, Hampton Inn Nashville-I-24 Hickory Hollow

Send Us Your Best Practices and Win $50!

We've added additional prizes this year for Catch Me best practices. Let us know how you are celebrating Catch Me, and recognizing your champions, for a chance to win one of 30 gift cards worth USD $50.

THE POWER OF CATCH ME AT MY BEST

Catch Me inspires friendly competition, and gives us the opportunityto recognize all the acts of hospitality — big and small — that makeour company so special.