How do I clear app data or close background apps?

What is the effective distance of the Android TV Bluetooth remote controller?

You can use the Android TV Bluetooth remote controller up to 10 meters without interference.

How do I use voice searching?

You can ask Android TV to search action movies, today's weather, or the latest celebrity news on any screen! Simply press the voice button while speaking into the voice remote control, then Android TV will search for what you want.

What language does the voice remote control support?

Currently, it supports English, Chinese, Japanese, Korean.

What kind of flash disk does Android TV support?

Android TV can support FAT32, NTFS and exFAT.

What do I do if there is a problem with a pre-loaded app?

First, check if the issue occurs on just one app, or all apps. If it occurs on just one app, retry the app or contact the app provider. If it occurs on all apps, try to check the networks, Google accounts, retry the apps and then reboot your Android TV.

My Android TV Isn't turning on. What should I do?

If your Android TV isn't turning on, try the following steps:

Cut off the power and re-plug

Check if TV is turned on and working

Recheck if TV is on the proper source

Recheck if the power supply is properly connected to the device and to the electric socket

Recheck if the HDMI cable is properly connected to the device and to the TV's HDMI port

Check that the HDMI port being used actually works by using a different known working device, or re-use an HDMI port used by another device which is known to be working.

Note: Android TV Box should power on automatically

My Android TV fails to search for Wi-Fi. What should I do?

If your Android TV has a hard time searching for Wi-Fi, simply do the following steps:

Unplug, replug, then reboot the Android TV.

Try to search and connect to the hotspot created by the phone. If the Android TV is ok with the hotspot, please reset the router. If the Android TV is not working with the hotspot, please:

What do I do if my Android TV fails to connect my bluetooth devices?

The Android TV system supports bluetooth pairing with any bluetooth devices except phones. If you experience problems pairing both devices, please reboot and try again.

What do I do if my remote does not connect to my Android TV?

If your remote doesn't connect to your Android TV, you can try the following steps:

Check if there are batteries

If there are batteries, ensure they are working or replace with another pair

Ensure that you are pointing the remote to the front part of the device

Ensure that you are of proper distance to the device as instructed in the screen

What do I do if there is an audio issue with my Android TV?

The audio signal is transmitted from Android TV to TV directly via HDMI cable. If you experience no sound or noise in the background, please check whether the HDMI cable is properly attached to both the Android TV and the TV.

Does my Android TV have a warranty?

Yes! Your Android TV comes with a 7 day replacement warranty.

If you still experience problems with your Android TV after following the troubleshooting steps above, you can call the Intogadgets hotline at 02-7303749 or 09778399744.

*Intogadget hotline is not toll free. Regular call rates will apply.

What do I need to bring for the replacement of my device?

Make sure you bring the warranty card of your device along with the promo certificate signed upon the delivery of the device before bringing it to the authorized service center

I want to have my Android TV checked. What is the authorized service center?

Our authorized service center is Intogadgets Trinoma, located at the 2nd level of Trinoma mall, in Quezon City Philippines.

Our website uses cookies to help enhance your browsing experience. Continue to browse our site if you agree to our use of cookies as described in Globe's Cookie Policy. Otherwise, you may change your cookie settings. For information on how we protect your privacy, please read our Privacy Policy.