Help and Support

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Help & Support

What will happen if my product count goes beyond 20 when I'm on the free plan?

Once you reach a product number of 20, you won't be able to crate any more products to analyze. The existing products still will be active and you our crawling engines will continue to analyze them. You can choose any of the paid plans to increase the product limit and then you will be able to create more products depends on your plan limits.

Is there any user limit for the panel?

No there is no user limit. You can create any number of users and all of them can login the system at the same time.

If one of my competitors is not detected by your system, what can i do?

you can email us at [email protected] and we will make the site crawlable by our system immediately.

Can i export my products to excel or schedule it?

Yes, you can do it in paid plans. You can create reports by filtering pre-defined filters then download it as excel or make it scheduled and deliver any mail address you want.

Can i push or fetch any data with API?

Yes, in paid plans you can use our REST and XML API to access and modify your data. For more details please see the API help & examples page.

I have another question, who do I ask?

Please search if your question is covered in our Help Page. If you don't find you answer there, please mail us at [email protected].

What is your cancellation policy?

If you are not satisfied with our service, you can email us at [email protected]. We’ll cancel your subscription immediately.

Is it legal to monitor competitor's prices?

Of course it is. All we're doing is checking publicly available information, displayed on competitor's public Website. The point is that we check this information in smart and structured way.

Do I need any technical knowledge to use PriceTrack?

No, the only technical knowledge you'll need is to copy / paste the address from competitor's address. After you enter that address (URL) into PriceTrack, the rest goes automatically. For our enterprise-level customers we can synchronize their products automatically.

My competitors who are using anti-crawling techniques. Can you do something about it?

Yes, PriceTrack uses highly distributed system architecture, enabling us to crawl/monitor websites from almost any location in the world. In other words, if your competitor is trying to limit access to crawlers/monitoring tools, it will have real hard time preventing PriceTrack to crawl it.

How do I get my pricing reports?

You can get pricing reports from Panel, using scheduled e-mails or querying PriceTrack API.

Will I be able to have multiple user accounts?

Yes, if you have a paid subscription PriceTrack account. You will be able able to setup multiple user accounts, each with it's own account privileges.

I have competitors who have websites in several different languages. Can PriceTrack cover that?

No problem at all. All that matters is that competitor's website has product name and price listed, that's all we need.