Bruin online help desk

Carolyn Thompson, Associated Press Updated 12:51 am CDT, Friday, May 10, 2019 Student 'geek squads' maintain school devices Schools around the country are increasingly relying on their own students' technical expertise to maintain fleets of laptops and tablets. The programs help school budgets, and give students valuable life skills. (May 3) Now Playing: Student 'geek squads' maintain school devicesAD: Schools around the country are increasingly relying on their own students' technical expertise to maintain fleets of laptops and tablets. The programs help school budgets, and give students valuable life skills. (May 3) Media: Associated Press BUFFALO, N.Y. (AP) — Buffalo kindergarten teacher Maria Spurlock was still struggling after trying for more than a week to get a reading app working on all of her classroom iPads. When she learned her building had a new team of technical experts, she put in a request for help. In walked 11-year-old Arefa Zaman, … [Read more...] about Student ‘geek squads’ maintain school devices, help teachers

Artificial intelligence (AI) and machine learning (ML) are turning up seemingly everywhere these days, and the IT support function is no exception. In fact, experts see AI in various forms becoming a key component of the help desk in the years to come. “Artificial cognition will, over the next three to five years, become absolutely indispensable for any form of operations or support,” says Shannon Kalvar, research manager for IT service management and client virtualization at research firm IDC. IT self-service is nothing new. But these days it’s becoming much more sophisticated, with chatbots and intelligent search recommendations to help guide users to the right solution. AI is expected to increasingly help IT support teams in other ways too, such as predictive analytics for incident management, demand planning, and workflow improvement. [ Related: How AI is changing office suites ] One of the biggest benefits of AI for the help desk and overall IT support function … [Read more...] about How AI is helping the help desk

I love hearing about your digital nightmares. Perhaps love isn't the word for it. I read every message I receive from readers about computer problems, upgrade dilemmas, exploding phones, security breaches and terrible, awful no-good experiences with tech companies. I'm here to help you take back control. No, I can't come to your house and fix your printer. But I am collecting and answering some of your most frequent and thorniest questions in a new feature called Help Desk.You can reach me via email on [email protected], on Twitter @geoffreyfowler and via the form below.Your questions can help others, turn our tech reporting team onto important investigations, and maybe -- as you'll see in the Comcast nightmare below -- lead to fixing a nasty problem.What happens to your iCloud when you die? "Do they just disappear once you stop paying rental? Does the stash go into your will?" asks reader Jerome McDonald in Brookeville, Md.Death is now a tech problem, too. As I recently … [Read more...] about Help Desk: Digital life after death, passwords on Post-Its and a new Comcast nightmare

Tech giants are being criticized for the role false medical information spread online may have played in the measles outbreak in the Pacific Northwest. There have now been at least 61 confirmed cases of the highly contagious virus in Clark County, Washington, just across the river from Portland, Oregon. Of the confirmed cases, almost 90 percent involved people who were not immunized. The majority of those sickened are children between the ages of 1 and 10.Last week Rep. Adam Schiff, D-Calif., sent a letter to Google and Facebook asking how the companies manage posts that spread anti-vaccination messages. Schiff said he is "deeply concerned about declining vaccination rates" and asked for additional steps "to address this growing problem."Google, which owns YouTube, said it is working on providing more context for certain search queries around health information, such as providing links to third-party sources like Encyclopedia Brittanica.In a statement to CBS News, … [Read more...] about Misinformation online helps fuel measles outbreak, experts say

Visit The Boston Globe Share on Twitter Share on Facebook Comment on this Scroll to top of page Robert Weisman Globe Staff November 26, 2018 It’s OK to sit in silence with someone who has suffered a loss.Asking grieving friends or neighbors if you can do something concrete, like mow their lawn or bring over dinner, is better than telling them to “call if you need anything.”The most comforting thing to say may be the simplest: “I’m sorry.” Don’t say they’re strong, suggest things will get better, or recount how you felt when someone close to you died. Advertisement That’s just some of the advice Boston area grief counselors and religious leaders have for people navigating a common quandary: how to offer sincere and helpful consolation to those struggling with the death of a loved one. Get Metro Headlines in your inbox: The 10 top local news stories from metro Boston and around New England delivered … [Read more...] about Help Desk: How to console those in mourning