Connect services.

Complimentary for 3 years.

The link between driver and vehicle.

Monitor your vehicle and take action using the Mercedes me connect app. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these services make owning a Mercedes-Benz even more enjoyable.

Services include:

Remote Start and Remote Door Lock/Unlock

Remote retrieval of vehicle status

Vehicle Tracker

Geofencing

Live Traffic Information

Online Map Update

See full list of features below.

Assistance & support.

Complimentary for as long as your vehicle’s technology is supported.

A helping hand at every turn.

The assistance features from Mercedes me connect allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not.

Services included:

Maintenance management

Breakdown management

Accident recovery

Telediagnostics for improved servicing

24/7 emergency call services1

Information Call and me Call services

See full list of features below.

Concierge service.

1-year complimentary trial on select models.

A top-notch luxury experience.

With Mercedes me connect, owning a Mercedes-Benz becomes even more satisfying. Enjoy access to a Mercedes-Benz Concierge, your personal assistant who can help with reservations, tickets, travel arrangements, and more.

Services include:

24/7 Mercedes-Benz Concierge Service5

Turn-by-Turn Assistance5

Agent-assisted POI download5

Assistance via the in-vehicle call button6

In-car Wi-Fi.

30-day complimentary trial.

Because the drive is just the beginning.

With the entertainment features from Mercedes me connect, you may never want to exit your vehicle. In-car WiFi lets you and your passengers surf the web at any time, while TuneIn® Radio offers thousands of stations, playlists and podcasts to soundtrack your journey.

Services include:

Wi-Fi Hotspot

TuneIn® Radio

The Mercedes me connect App.

Available now on Android, iOS and Apple Watch.

The Mercedes me connect app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Start to Vehicle Tracker. Download the app now to take full advantage of your Mercedes me connect services.

Live traffic information4.

Car-to-X Communication4.

With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.

Fuel & charging stations with pricing (EV)4.

When viewing your navigation, Mercedes me connect will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more.

Route planning (EV)4.

Calculate your route based on your vehicle’s remaining range and the charge stations along the way.

Parking points-of-interest4.

Need parking? View parking facilities near your location, along with current availability and prices.

Online map updates4.

Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.

Weather overlay4.

Have the option to view location-specific weather and temperatures within your navigation map.

Predictive navigation4.

Based on your completed trip data and habits, the Mercedes me app suggests a selection of likely destinations, which you can send to your vehicle with just a click.

Maintenance management.

Get reminders of upcoming service, and book an appointment with your preferred service dealer.

Telediagnostics.

With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

Accident recovery.

If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

Breakdown management.

In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.

Remote vehicle diagnostics.

Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

Software updates.

Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.

Mercedes-Benz Concierge Service.

Customers with an active subscription to the Mercedes me connect Concierge Service can access a 24/7 assistant who will happily assist them with travel accommodations, reservations, purchases, important reminders, questions, or almost any other request.

Turn-by-Turn assistance.

Have a Mercedes-Benz Concierge provide turn-by-turn assistance to guide you to your destination.

Agent-Assisted POI Download.

Have a Mercedes-Benz Concierge send an address directly to your in-vehicle navigation.

In-car Wi-Fi.

Your vehicle becomes a 4G Wi-Fi hotspot allowing you to connect up to eight devices to the Internet.

TuneIn® Radio.

Access TuneIn® Radio using your vehicle’s head unit to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more.

*National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.

** Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes me connect Overview of Services.

Mercedes me connect is not available on B-class, smart and Mercedes-Benz Vans.

To become a Mercedes me connect user, you must own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for three years. We recommend downloading the Mercedes me connect app to use these features.

Your Mercedes me connect services must be activated in person by an authorized Mercedes-Benz dealer. This can be done during the purchase process or by bringing your vehicle into the dealership at any point after. Your dealer will need proof of identity, your email address, and a copy of your vehicle's registration. To complete the activation process, you must then accept the Terms of Use for the Mercedes me connect services, which can be accessed in the Mercedes me connect Portal.

The Concierge Service offers you easy access to a broad range of personalized services, such as assistance in booking travel, arranging event reservations, scheduling appointments or placing a take-out order. It’s like having an event coordinator for your life. Requested services are fulfilled by a Concierge Specialist directly. In the case of purchases, such as tickets or a gift, they will request your credit card information and complete the transaction on your behalf.

For non-emergency situations, the 'me' button allows you to contact all call-center based assistance services with the press of one button. Examples include Roadside Assistance, Vehicle Information and Concierge Services.