I was quite pleased with the way I was treated. I wish we could have come to some kind of deal on the Jeep I looked at but unfortunately that wasn't in the cards. I would definitely recommend Liberty Auto City to others.

Thank you for giving Liberty Auto City a chance to assist you with your purchase and for your review! We really appreciate it. Best Regards, Agata Klos, Customer Relations Manager

CarGurushttps://www.cargurus.com

Nov 3, 2017

Charlie

I had a great test drive experience trying out a new & used Ram. My friend was considering a purchase and was just kicking some tires. I just came for the fun of it. No high pressure sales, just a laid back environment.

Thank you for your feedback, Charlie. We are excited to hear about your experience with our sales department. Best Regards, Agata Klos, Customer Relations Manager

CarGurushttps://www.cargurus.com

Oct 29, 2017

revnhack

I called the dealer to to ask about the condition of the car.The salesman told me there were no problems with the car and it would be there the next day. I drove 4 hours to get to dealer. When i got there the salesman found out the
transmission was out and the car was not for sale and being taken to auction. I feel like I was lied to just to get me into the dealer.

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our Sales Department. I am discouraged to hear of your negative experience. Given the opportunity, I would like to learn more details about your case. Please contact me at your convenience.

Extremely dishonest and used very dramatic “Sale Prices” to get you to their dealership and then bait and switch. The particular vehicle I was looking at was marked down almost $8,000 online, but when I went to test drive it and waste 2 hours of my time they had all these reasons that I only qualified for $1,000 in savings and the $8,000 is only if you qualify for all 25 discounts. Very shady and unethical. You should not list a price if that price is 100% unattainable. No person in the world could qualify for all 25 discounts so the listed price is unavailible to anyone! Customer service was terrible as well.

Dear Jake, My name is Charlie Hansmeyer and I'm the General Manager at Liberty Auto City. I'm sorry we weren't able to work out the deal. We are compliant with all the advertising guidelines and I'm sorry you didn't qualify for all the rebates. Please feel free to contact me directly at 847-362-3800 if you would like to discuss this further. Best Regards.

Well we had email correspondence and just when I thought we had a tentative deal ( we agreed to a total price out the door which includes dealer pays tax, Title, Plates) ) but turned out to be a dance and was just the price ( they wanted me to pay tax, title, plates) They said it was an error on their part. So typical dealer experience. I was going to pay cash too, but they left me with a sour taste so I walked away.

The worst dealership I have ever dealt with in my life. They were careless and I had to keep calling them instead of them trying to contact me. Do not go through Katina because she's absolutely useless and seems to not value her job whatsoever. I would never in a million years buy a car from them and I will make sure no one I know does either.

Best dealership I've ever been too, didn't get the car due to being upside down on my current vehicle but I will be going back in the future. Very straightforward and friendly people, there to sell cars but only willing to do what's best for you in the process. Elmer and Micheal are great.

Trying to figure out my financing was a joke. I tried to figure out what sort of interest rate they could give me, and was told they could once i went through their financing application. Then they told me apply with my bank and send it to them and they would try to match that interet rate. Would get emails back saying only "sounds good." They really didn't seem interested in my business.

Have never seen a dealership so disinterested in their customer. Their website said they had 4 of the cars I was shopping for.
When I got there the guy at the desk looked annoyed to be distracted from his computer and the salesman was clearly miffed to have to pull a car out on a cold day. At first they verified they had the cars, but after 15 minutes of standing around, waiting, the salesman came back and said they did not. Funny, since he took keys with him when he left to pull the car.
He really seemed relieved to be able to blow us off...it was pretty cold out, but thats the only day we could shop.
On they way out we pulled around back where they store the cars and sure enough, there was a WRX, under 6 inches of snow...
They are still emailing me to come in for a test drive...no.