ELECTRIC VEHICLE FAQs

Q: WHAT ARE THE MAIN BENEFITS OF OWNING AN ELECTRIC VEHICLE (EV)?

Electric vehicles offer a spacious, more refined drive and the convenience of being able to charge at home.

As electricity supplies are increasingly delivered from renewable sources, electric vehicles offer environmental benefits over vehicles with fuel-burning combustion engines. And, as they produce zero tailpipe emissions, electric vehicles can also help reduce air pollution.
These and other benefits are increasingly being recognised by local and national governments. A range of incentives are available to encourage drivers to purchase an electric vehicle. Further details are available on the Electric Vehicle Incentives page.

Q: WHAT TYPE OF ELECTRIC VEHICLE IS I‑PACE?

I‑PACE is a Battery Electric Vehicle (BEV), which means it doesn’t have a combustion engine. Instead of burning fuel (petrol or diesel), power is supplied to two electric motors in the form of electricity stored in a rechargeable battery.

Other types of electric vehicles include Hybrid Electric Vehicles (HEVs) and Plug-in Hybrid Electric Vehicles (PHEVs). These refer to vehicles that combine a combustion engine with an electric motor.
A HEV typically has a small battery that is charged by the engine and regenerative braking. The vehicle has a very small electric-only range.
A PHEV can also be charged from an external source of electricity. A PHEV typically has a larger battery and longer range than a HEV.

Q: ARE THERE DRAWBACKS TO OWNING AN ELECTRIC VEHICLE?

The range of an electric vehicle (the distance that can be travelled before having to recharge the battery) has traditionally been a concern, giving rise to the term ‘range anxiety’. However, the latest developments in battery technologies mean that vehicles such as I PACE are now a realistic proposition for most people. Many owners will find that they only need to charge I‑PACE once a week.

For long distance journeys, a stop may be necessary to charge the battery. This may require some advanced planning, but this continues to become easier as public charging networks expand and rapid chargers increase in power.

Q: CAN THE ELECTRICITY TRANSMISSION NETWORK HANDLE THE INCREASING NUMBER OF ELECTRIC VEHICLES?

Motor manufacturers are working with governments and energy providers to ensure that increases in electric vehicle usage do not cause issues with electricity networks.

Q: WHERE CAN I FIND OUT MORE INFORMATION ABOUT ELECTRIC VEHICLES (EVS)?

Each Jaguar Retailer has an EV Specialist who can answer all your questions about I‑PACE and electric cars more generally.

Alternatively, you can ask one of our EV Specialists a question using the online form located below.

RANGE

Q: WILL AN ELECTRIC VEHICLE HAVE ENOUGH RANGE FOR MY JOURNEY?

Range will not be an issue for most drivers. I‑PACE has a range of 470 km on the WLTP (Worldwide harmonised Light vehicle Test Procedure) cycle, meaning that, based on the average commute, many owners will only need to charge once a week.

Q: WHAT FACTORS AFFECT RANGE?

Range can be affected by a number of factors, including external temperature, operating the heating or cooling systems and the speed at which you are driving.

Q: IS I‑PACE’S PREDICTED RANGE FACILITY ACCURATE?

The range prediction for I‑PACE is designed to be extremely accurate. The electric motor control module will make predictions based on your current driving style and the last 500 miles’ average usage. The navigation system will assist the prediction of range by including data regarding the topography and speed limits of your selected route.

Q: IF THE BATTERY RUNS OUT OF CHARGE, WILL THE CAR JUST STOP?

I‑PACE has a battery management system which will provide energy information as your range depletes. Where necessary, Eco Mode will be deployed, helping you to extend your range by identifying vehicle systems which can be turned off, such as Climate Control and heated windscreens.

Q: DOES DRIVING WITH MY LIGHTS ON REDUCE MY RANGE?

I‑PACE features LED headlights which are incredibly energy efficient, so driving with your lights on will not make any noticeable difference to the vehicle’s range.

BATTERY

Q: HOW MANY CELLS ARE INCLUDED IN I‑PACE’S BATTERY?

There are 432 cells in I‑PACE’s battery. There are 36 battery modules and each module has 12 cells.

Q: WHAT DOES KILOWATT-HOUR (kWh) MEAN?

Kilowatt-hours are a measure of how much energy can be stored in a battery. For a given vehicle, a battery with greater capacity more kWh will have greater range and/or performance.

Q: HOW MUCH DOES THE BATTERY WEIGH?

The battery assembly weighs 613kg.

Q: IS THE BATTERY FLAMMABLE?

I‑PACE’s battery would only become flammable through misuse or outside intervention. Electric vehicle batteries are less flammable than petroleum or diesel and feature sophisticated safety systems that maintain safe temperatures.

Q: DOES TEMPERATURE AFFECT THE BATTERY?

Batteries can be stored as low as -40°C, but must be plugged in and heated to -20°C before driving. In long-lasting hot or cold temperatures an electric vehicle’s range is reduced because energy is required to keep the battery at an efficient operating temperature. Energy is also needed to warm up the cabin when the temperature is low.

I PACE features state-of-the-art thermal management systems to optimise battery performance in warmer or cooler temperatures.

Q: DOES THE BATTERY GET HOT DURING OPERATION?

I‑PACE has an efficient thermal management system that maintains the temperature of the battery. An electric vehicle battery will, typically, be between 15°C and 30°C, which is considerably cooler than an internal combustion engine.

Q: DOES THE BATTERY HAVE A WARRANTY?

Yes. I PACE’s battery has a 8 years or 160,000 km warranty and is redeemable if the battery drops below a 70 percent state of health.

Q: HOW ARE BATTERIES DISPOSED OF?

Electric vehicle batteries will be disposed of in line with the End of Life Vehicles Directive, relevant to regional requirements or your local market.

CHARGING

Q: HOW ARE ELECTRIC VEHICLES CHARGED?

I‑PACE’s battery is charged via the car’s plug-in charge point, which is located behind the front wheel arch. Once plugged in, you are free to leave I‑PACE to charge. The vehicle will automatically stop charging when it reaches full charge.

For optimum charging at home, you can install an approved Jaguar wall box. I‑PACE is equipped with a 7.4kW single phase AC on-board charger, which can fully charge the vehicle overnight and deliver up to 35 km of range per hour. When using a domestic socket, charging rates are slower than a wall box (up to 11km of range per hour), but are sufficient to cover the average daily commute of 60km if the vehicle is charged overnight. Industrial (IEC) sockets (or upgraded domestic sockets) can charge up to 35km of range per hour.
When away from home, the best way to get a quick top up of your battery’s charge for those long journeys is with a public DC charger – a typical 50kW charger can deliver up to 270km of range per hour. As the public charging infrastructure improves, I‑PACE will be equipped to accept up to a 100kW DC charge rate. This means you can easily add 100km of range in just 15 minutes. Depending upon the service provider, public AC chargers can have a range of outputs. You can also find convenient charging points at places you may want to stay for several hours – or even overnight – including local shopping centres, hotels and gyms.
Further details can be found on the Range and Charging page.

Q: WHAT CHARGING EQUIPMENT WILL I NEED?

I‑PACE comes equipped with a Multi-Function Charging Cable (also known as a Mode 2 Universal Charging Cable) that can be plugged directly into a domestic plug socket. This cable also includes an adapter which allows it to be used with an industrial connector (IEC) socket.

For optimum charging at home, you can install an approved Jaguar wall box. I‑PACE is equipped with a 7.4kW single phase AC on-board charger, which can fully recharge the vehicle overnight and deliver up to 35km of range per hour. You can choose a wall box that is equipped with its own cable (referred to as 'tethered'), or a wall box without a cable ('untethered'). Untethered wall boxes require you to have a Public Charging Cable (also knows as a Mode 3 Charging Cable), so called because this is also the cable that you will require in order to use AC public charging stations.
All rapid DC public charging points come equipped with their own cables, and so you do not require any additional equipment to use these stations.
Further details on charging I‑PACE can be found on the Range and Charging page.

Q: WHO CAN INSTALL A WALL BOX FOR ME?

Jaguar have authorised wall box suppliers and installers for all markets in which I‑PACE is available. Our partners are available to advise upon the best solutions for you. Please consult your local Jaguar Retailer for further information.

Q: IS A WALL BOX INCLUDED WITH THE PRICE OF THE VEHICLE?

No. If you would like to install a wall box in your home, your local Jaguar Retailer will be able to guide you through the process with our approved wall box suppliers and installers.

Q: IF I INSTALL A WALL BOX, WHAT HAPPENS IF I DECIDE TO MOVE HOME?

Your wall box supplier will be able to provide a quote to remove your wall box and re-install it at your new home.

Q: WILL I ALSO BE ABLE TO CHARGE OTHER ELECTRIC VEHICLES USING THE APPROVED JAGUAR WALL BOX?

Yes. Our approved wall boxes are equipped for use with the Combined Charging System (CCS) connector for AC charging and a DC charging inlet. Any electric vehicle with these connections will be able to charge using our approved wall box.

Q: CAN I USE SOMEONE ELSE'S WALL BOX, OR DO I NEED TO MAKES SURE IT’S COMPATIBLE?

Any Mode 3 wall box with the same charging connections as I‑PACE can be used to charge the vehicle.

Q: WHAT IF I HAVE A PARKING SPOT IN AN APARTMENT BUILDING, CAN I INSTALL A WALL BOX?

Our approved wall box suppliers are capable of installing charging solutions for a variety of homes. They will support you with regard to permissions, permits and suitability.

Q: I DO NOT HAVE DEDICATED PARKING AT HOME OR WORK. DOES THAT MEAN I CANNOT HAVE AN ELECTRIC VEHICLE?

Not necessarily: you would need to rely upon the public charging network. There is a growing network of public charging points, with both standard and fast charging points available.

Q: HOW MUCH DOES IT COST TO CHARGE AN ELECTRIC VEHICLE?

The price of electricity fluctuates according to market influences. To calculate the cost for a full charge, simply multiply the rate you are charged per kWh by 90, as I‑PACE has a 90kWh battery.

Q: CAN I CHARGE MY VEHICLE USING A PHOTOVOLTAIC SYSTEM (SOLAR) AT HOME?

Yes. Your vehicle can be charged with a current that is greater than 2 Amps or 750W.

Q: CAN I CHARGE AT ANY PUBLIC CHARGING STATION?

As long as the charge point offers the same standard and connector as your vehicle, and you have an account with the charge point provider, you can use that public charging station.

However, public charging stations owned by specific manufacturers can only be used by vehicles from that manufacturer.

Q: WHY HAS JAGUAR NOT CREATED ITS OWN DEDICATED PUBLIC CHARGING NETWORK?

An independent network of rapid vehicle chargers is developing quickly across many countries. We will ensure that all Jaguar electric vehicles are compatible with this network.

Q: HOW DO I FIND CHARGING STATIONS?

You can use I‑PACE’s in-car navigation while you are driving, or the Remote app to find charging stations before you travel.

Q: IS IT ACCEPTABLE TO STORE CHARGING CABLES IN THE CABIN OR ON THE BACK SEAT OF THE CAR?

Our vehicles are designed with a storage area for the safe transportation of all compatible charging cables.

Q: CAN I USE ANY MODE 3 CABLE TO CHARGE I‑PACE?

There are two ratings available for Public Charging (Mode 3) Cables. These are 16A and 32A. Your vehicle and charging point identify which cable is attached and regulate the right amount of electrical current to charge your vehicle. Where the electrical supply allows, the 32A capability will charge faster.

Q: HOW IS THE CHARGING CABLE PROTECTED AGAINST THEFT OR VANDALISM WHEN USING PUBLIC CHARGING?

The Public Charging (Mode 3) Cable locks into the vehicle inlet and remains locked until you unlock I‑PACE.

Q: CAN I‑PACE BE DRIVEN WITH A CHARGING CABLE STILL PLUGGED IN?

No. It is a mandatory requirement of international standards that electric vehicles cannot be driven when plugged into a charging station.

Q: CAN ELECTRIC VEHICLES BE CHARGED IN THE RAIN?

Yes. Customers and bystanders are not exposed to any risk of electric shock.

Q: SHOULD I CHARGE TO 100 PER CENT EVERY TIME?

We suggest you charge I‑PACE to 80 per cent and only charge to 100 per cent when a long journey is planned. This is a typical recommendation for electric vehicles and ensures that the battery life and performance is optimised.

Our electric vehicles have a charging management system which will optimise your charging requirements accordingly.

Q: WHY IS THE FIRST 80 PERCENT CHARGE SO MUCH FASTER THAN THE FINAL 20 PERCENT?

The rate of charge is limited by the chemistry and physics of lithium-ion batteries and it can take as long to charge the last 20 percent as it does to charge the first 80 percent. The final stages of charging are carefully controlled by the battery management system.

Q: HOW MANY DAYS CAN AN ELECTRIC VEHICLE BE LEFT WITHOUT CHARGING? FOR INSTANCE, CAN I LEAVE IT PARKED AT THE AIRPORT?

Our electric vehicles can be left unattended for at least six months, however plugging in once a month is optimal. The battery management system is electronically controlled and uses very little energy.

Q: WHAT ARE 'DESTINATION CHARGING' AND 'JOURNEY CHARGING'?

Destination charging refers to charging stations that can be found at local shopping centres, hotels, gyms and other destinations you may visit for extended periods of time.

Journey charging refers to charging stations at service stations or dedicated electric vehicle charging stations, which provide the maximum charge in the shortest time.

Q: IS THERE AN IOS OR ANDROID APP THAT CAN ASSIST WITH MANAGING HOW I CHARGE I‑PACE?

Yes. The InControl Remote app, available for both iOS and Android, enables you to stop or start charging, manage departure times, pre-condition your vehicle, manage tariffs and set a maximum state of charge. The app also sends you notifications if the charge plug is unexpectedly removed or if charging has stopped due to lack of power.

PERFORMANCE

Q: HOW DOES THE HANDLING COMPARE TO ‘CONVENTIONAL’ CARS?

The battery’s location, between the two axles, also provides a lower centre of gravity and an even weight distribution for improved handling. And, without the need to package a big engine in the front, the wheels can be positioned nearer to the outermost corners of the vehicle enhancing stability and steering feel.
All of this enables a dynamic and responsive driving experience, which remains unmistakably Jaguar.

Q: WHAT IS REGENERATIVE BRAKING?

Electric motors consume energy to provide motion. When this motion is no longer required, for example when the vehicle is slowing, the braking force can be harnessed to reverse the action of the motor and generate electricity. The electricity generated can be fed back to the battery, extending the vehicle's range.

Q: JAGUAR VEHICLES HAVE TYPICALLY HAD DIFFERENT DRIVER MODES. DO ELECTRIC VEHICLES HAVE SIMILAR FEATURES?

I‑PACE has three driver modes that can automatically adapt the vehicle settings for comfort, dynamics or range preservation.

Q: CAN I INSTALL A TOW BAR TO MY I‑PACE?

No, I‑PACE has not been designed to provide a towing capability.

Q: WHY IS JAGUAR COMPETING IN FORMULA E?

The FIA Formula E Championship provides us with a real life, fast-track test bed for testing and perfecting electric vehicle technologies. Because of this experience, we can bring exhilarating Jaguar performance to our next generation of road cars.

SAFETY

Q: ARE EV'S SAFE?

Electric vehicles are designed, engineered and tested to all current and proposed safety standards.

Recognised safety test procedures, certification and approval all ensure that electric vehicles are safe in a crash situation.

Q: WHAT HAPPENS IF I GET CAUGHT IN A FLOOD?

I‑PACE has a wading depth of 500mm and features safety systems designed to deal with a flood situation.

Q: CAN I USE AN ELECTRIC VEHICLE IN A CAR WASH?

Yes. Electric vehicles are designed and tested to the same standards as conventional combustion engine vehicles.

Q: CAN ELECTRIC VEHICLES BE CHARGED IN THE RAIN?

Yes. Customers and bystanders are not exposed to any risk of electric shock.

MAINTENANCE

Q: ARE ELECTRIC VEHICLES DIFFICULT TO MAINTAIN?

Compared to a vehicle with an internal combustion engine, electric vehicles require less maintenance as they have fewer moving parts. In other words, there is less that can wear out.

Q: DOES THE BATTERY HAVE A WARRANTY?

Yes. I‑PACE's battery has an 8 years or 160,000km warranty and is redeemable if the battery drops below a 70 percent state of health.

Q: CAN AN ELECTRIC VEHICLE BE TOWED IF THERE IS AN ELECTRICAL FAULT OR THE BATTERY HAS NO REMAINING CHARGE?

I‑PACE can be towed for short distances and at low speeds if required.

Q: IF AN ELECTRIC VEHICLE GETS A PUNCTURE CAN THE VEHICLE BE RAISED IN THE SAME MANNER AS A CONVENTIONAL VEHICLE?

Yes. I‑PACE’s structure is designed to be just as rigid and structurally capable as a combustion engine vehicle.

Can’t find the answer to a question you have about Electric Vehicles? Ask a Jaguar Electric Vehicle Specialist.

Make it yours

WLTP (Worldwide harmonised Light vehicle Test Procedure) is the new process that has been phased in from 2017, which measures fuel, energy consumption, range and emissions in passenger vehicles in Europe. This is designed to provide figures closer to real-world driving behaviour. It tests vehicles with optional equipment and with a more demanding test procedure and driving profile.Official EU test figures from manufacturer tests under EU legislation. For comparative purposes only. Real-world figures and overall EV performance data may vary according to driving and environmental variables.Specific features described may be optional or market dependent. Please consult your country-specific Jaguar website or local Jaguar Retailer for availability and full terms in your country. Certain features require an appropriate SIM with a suitable data contract which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations. Information and images displayed on this web page in relation to technology, including screens or sequences, are subject to software updates, version control and other system/visual changes depending on options selected. All in-car features should be used by drivers only when safe for them to do so. Drivers must ensure they are in full control of the vehicle at all times.