The Tech Helpline is a member benefit offering support for hardware, software, networking and digital devices. The best part is you have the choice of contacting their friendly and knowledgeable analysts via phone, e-mail, and online chat. They troubleshoot problems and offer solutions, often by connecting remotely to your computer and fixing it while you relax. They can advise you on hardware and software purchasing, and most importantly, they understand your needs as a REALTOR®.

Please refer to this list of helpful links to assist with common year-end tasks. If you have any questions please email This email address is being protected from spambots. You need JavaScript enabled to view it. so we may assist you.

Q: I want to change my billing PREFERENCES (mail vs. email). How can I do that?A: Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a billing preference update.

Q: What if my Broker and/or office has changed, or will change soon?A: You should use the "I want to change my address or office information" form above.

Q: When is my bill due?A: Your dues/fees must be PAID or POSTMARKED by the due date specified on the bill. Please refer to this billing information chart for more information.

Q: When will I be assessed a late fee?A: You will automatically be assessed a late fee if we have not yet received your payment by the due date specified on the bill.

Q: How can I remove the voluntary charges?A: You can click the first link ("I want to know how to review and pay my bill online") to see a very short video that shows you how to set the voluntary charges to any amount you want (including $0).

Q: Am I signed up for automatic billing?A: The only charges that can be set up for automatic billing are your QUARTERLY MLS Subscription Fees and your ANNUAL Supra Subscription Fees. Your Association Dues CANNOT be automatically billed. To sign up for automatic billing use this form.

Q: How can I have a late fee waived?A: Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information on having a late fee waived.

Q: What does Allocation mean on the bill?A: The term allocation is used for the dues amounts paid for the next year. Depending on your membership type, members pay a separate allocation amount to NAR, CAR and SFAR.

Q: Why is the annual dues amount broken down into three parts on the bill?A: The annual dues billing statement is broken down into three parts because the payment is distributed to three different vendors. Dues bills are broken into the following payments – National Association of Realtors (NAR), California Association of Realtors (CAR) and San Francisco Association of Realtors (SFAR).

Q: Why did I receive two separate bills?A: If you are a member of both SFAR and SFARMLS you received two bills. One of the bills is for your 2018 Association Dues and the other is for the 1st Quarter MLS service.

Remember: if you have an ActiveKEY (the small grey one) youwill be required to return it and select either the smartphone app (Supra eKEY for Android and iPhone) or the XpressKEY which is replacing the ActiveKEY.

GET IN AND OUT FAST: Go to the App Store, or Google Play and come to the exchange with the app PRE-INSTALLED and we can get you out in snap!

XpressKEY

If you choose the XpressKEY (released by Supra last year) there will be a deposit increase of $100 over and above the existing deposit amount of $216 (the new total deposit is $316). This amount will show up on your next periodic MLS or Association billing statement. If your deposit amount is not currently $216, the increase will be equal to the new deposit amount of $316 less the amount you have on file with SFAR. This option will take as long as 15 minutes to program and may have longer wait times.

For more information contact the MLS team at This email address is being protected from spambots. You need JavaScript enabled to view it.. Note also, that we are NOT exchanging or changing the Supra Lock Boxes, and have no plan or reason to do so. The current Supra iBox BT LE is the most current, and most widely compatible, lockbox.

SFAR is partnering with State Senator Scott Wiener's office to organize a food drive to help victims of the Sonoma and Napa County fires.

As of this moment, 21 fires across Northern California have destroyed over 3,500 buildings and burned more than 191,000 acres. Thousands of families have been displaced and need our help.

From Friday, October 13 thru Tuesday, October 17, SFAR will be accepting non-perishable food donations for fire victim families. All food donations will go to the Redwood Empire Food Bank. This food bank badly needs food donations and also financial donations so that it can continue to deliver food to evacuation centers.

If you have food items to donate, please drop them off in a paper bag at 301 Grove Street, during