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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

Hotel Reviews from Baymont guests:

My husband and I have stayed at the Baymont in Cleveland for several years now. It is our first night after vacation in Florida and the quiet location is inviting for sure. Th...
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My husband and I have stayed at the Baymont in Cleveland for several years now. It is our first night after vacation in Florida and the quiet location is inviting for sure. The staff have always been very pleasant and helpful. If you wish some shopping there are many choices nearby.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Mary H,
Thank you for your excellent 5 star review of our Baymont in Cleveland, TN!
We are glad you enjoyed your stay and time in our area!
We hope to see you again on your next trip:)
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Great stay. Clean room etc. Front desk was friendly and helpful even though it was a busy night. My only complaint was that the security light was so bright outside and the bl...
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Great stay. Clean room etc. Front desk was friendly and helpful even though it was a busy night. My only complaint was that the security light was so bright outside and the blinds barely blocked it out that it was light in the room all night.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Reviewer 1,
Thank you for your feedback on our property,
We always love hearing positive feedback on our staff!
We also want to apologize for the curtains falling short of your expectations.
We hope you will give us another try in the future!
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When you are looking for this hotel, be sure you take Exit 27 or you could be looking at the wrong hotels wondering where you went wrong. My GPS led me to the wrong place. I...
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When you are looking for this hotel, be sure you take Exit 27 or you could be looking at the wrong hotels wondering where you went wrong. My GPS led me to the wrong place. It is at Exit 27 off I-75 on the Paul Huff parkway. It is past Outback, up on a hill across from Panera and Chili's. The people were very nice, the room was clean, everything was in working order, the bed was very comfortable, the sheets smelled clean and I slept just fine. The only negative is that the door to the room opens to the outside. The rooms do not open into a hallway, which is less preferable for me. I feel a bit more secure in a building when I am inside of 2 locked doors instead of one.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Beth S,
Thank you for your review of our Baymont Cleveland,TN.
We are glad you found us and had a wonderful stay!
We hope to see you again soon!
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Over all we were pleased with the room. It was clean and tidy. Staff was super friendly and nice, both checking in and out. There were two things that we noticed, one was ...
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Over all we were pleased with the room. It was clean and tidy. Staff was super friendly and nice, both checking in and out. There were two things that we noticed, one was the exhaust fan in the bathroom was in need of repair on the ceiling. Next was the fact that there was a light blanket and sheet on the bed. No blanket and we like a heavy blanket on us when we sleep. We were plenty warm with out it, by adjusting the heat in the room. Breakfast was good and ready for us at 6 am. Would stay again,« less

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Management response from HospitalityMgr, Manager

Frances L,
Thank you so much for taking the time to write a review for our property! Your thoughts and opinions are very valuable to us. I am very happy to hear that you had a great stay. We would love to have you back in the future!
Best regards,
Nancy Coker, GM
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We were in town for a college visit and just needed a place to sleep. The rooms were clean enough. They could use some refreshing, but we had no complaints. Although the break...
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We were in town for a college visit and just needed a place to sleep. The rooms were clean enough. They could use some refreshing, but we had no complaints. Although the breakfast wasn't fancy, it was enough to get us to lunch (typical continental with a few hot items and make your own waffles). The only complaint we had was the drag racers that seemed to enjoy using the road outside the motel. I don't know if they were just trying to show off on the ice (it had snowed just before we arrived) or if it is a normal event. Numerous times during the night, we heard vehicles gunning their engines and squealing tires. It was a bit scary to be awakened by the noise. All in all, though, not a bad place if you just need a room.« less

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Management response from HospitalityMgr, Manager

Dear Rebecca B,
Thank you so much for taking the time to write a review of our property! We value your thoughts and opinions greatly. I am happy to hear that you had a good stay, but I do apologize about the drag racers on the road outside. That is not a frequent occurrence at our property and I do hope it does not color your opinion of the hotel. We would love to have you stay again!
Best regards,
Nancy Coker
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this is my favorite home away from home, these ladies do a great job of accommodating myself and the other members of our company whenever we call needing a room.
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this is my favorite home away from home, these ladies do a great job of accommodating myself and the other members of our company whenever we call needing a room.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
We are so happy to hear you call us "home!" We hope to make every stay for our guests as wonderful as possible. We hope you continue to stay with us in the future!
Best regards,
Nancy Coker, GM
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Hotel staff very friendly and helpful. Room very clean and comfortable. Wifi worked great. They even had a discount at some of the restaurants in the area, which we used with ...
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Hotel staff very friendly and helpful. Room very clean and comfortable. Wifi worked great. They even had a discount at some of the restaurants in the area, which we used with no problem. We will definately be staying here again next year.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Allan E,
Thank you so much for your great review of our property! We are so happy that you had a great stay, and can't wait to have you back in the future!
Best regards,
Nancy Coker, GM
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