Happiness is just a smile for some while it may be a string of guffaws for others. Some may even smother the smile. Whatever your response, we respect your individuality and freedom of expression and value every word that you record.Here are some gleanings from the comments of the guests taken at random.

John Stephan

As I was told my holidays were being cut short, we had no option but to head down south to India changing our initial plans of honeymooning in Mauritius. My wife arranged a 5 day stay at Aquasserenne and we arrived there expecting 'not much'. Were we in for a shock?

I cannot believe the reviews I've been reading online about the same place that was beyond idyllic! All rooms are cottages to begin with, have beautifully carved doors and huge keys - very unique. Each cottage has a high ceiling, is wonderfully maintained and had impeccable service. My wife suddenly shouted out upon arriving in our room "You had to see this to believe".

She was in the en-suite bathroom and what is so unique is its open air. There's even a tree growing out of the shower. I have 'never seen a hotel like this, let alone such a unique vista and was honestly blown away'.

The vistas are stunning; the place is serene and extremely quiet. All you see from your room windows/ and the little porch/portico each cottage provides is the sound of water and mangroves and everything about the place is idyllic and serene.

Coming to the food - I have honestly never eaten better cuisine than in my 5 days there, with everything tasting remarkable! I called the chef on my last day there and when I offered him a generous tip, it looked like he was touched and may have hidden a tear. The breakfast buffets were cold by the time we woke up, but the fare otherwise was truly gourmet. During our stay, we had Indian, Chinese, Italian and South Indian fare and it was made and served to world class standards.

I strongly recommend this resort to any potential visitor. Trust me you'll be in for a treat of a lifetime!

Manisha Arun

Aquasserenne was an absolute get away from the chaos of city life. Extremely picturesque, silent, romantic and best way to spend quality time with family. My daughter loved the place and we got the best treatment there. Would recommend stay to anyone without even thinking twice.

Fredrik Richard

Aquasserenne is a secluded property, along the Paravur Lake. It's about 20 to 25 km from Kollam railway station.

Aquasserenne is like a Venice, with waterways all through the property, and surrounded on 3 sides by the lake. We'd taken a lake facing cottage...simply beautiful. The lake was 10 feet from the doorstep.

The room was very cozy, and the best part was the bathroom, which was open to the sky. The hospitality was simply fantastic. The food was great, and so was room service. They had lunch and dinner buffets over weekends, with quite a wide spread of food. The Kerala style food is really good.You also get other Indian and Continental food.

The ayurvedic center was very nice, totally serene settings, with only the waves to hear. You can really pamper yourself with various treatments which are available.

There''s a boat ride, pool and indoor/outdoor games to cater to everyone's needs. Overall, we came away with beautiful memories and will surely make it back there again. I think the nicest memory was the full moon rising over the lake, and its reflection in the lake waters...just magical!.

Carolina

In this resort we had a spacious Kerala heritage-style accommodation with a door with wooden hinges and large lock, an upstairs bedroom, porches overlooking the beautiful lake, and a tree in the bathroom.

The late-afternoon, half-hour ride in a boat poled around the lake was tranquil. Walking around the nicely landscaped resort was pleasant. The restaurant food was good. Our overnight stay was short but very pleasant.

We were appalled that guests (families) at this resort for a day-long business retreat left litter from their snacks and meal on the large lawn; however, employees quickly cleaned up this mess in the morning. (We wondered if those guests would have used trash cans if provided.)

Ian Gerald

We had a very enjoyable family holiday here with 10 of us from 3 families arriving from different parts of the world for a 3 nights stay. We stayed in 4 villas bunched close together. The location is truly outstanding, on a quiet promontory right on the lake, with stunning lake views all around and good beaches close by as well.

All villas have excellent lake views, so mornings and evenings are simply superb! Food was excellent as well, with the staff willing to be flexible with the type of food on offer, serving up some authentic Kerala specialities on request.

Truly relaxing holiday - many thanks for the excellent service and food!!

Susan Rebecca

What a fantastic place to relax!

Although access by bad roads is rather difficult and painstaking and the facility rather expensive, it is more than made up by the sheer beauty, ambience and tranquility of the place for complete relaxation by the waters.

Jutting out onto the 'lake' with water on three sides of the resort, the place is maintained immaculately clean and the cottages/villas are very comfortable, well furnished and decorated. Good hot water in showers and good air conditioning despite occasional power failures. Excellent food, service and a very courteous staff.

We cancelled our morning trip to nearby Varkala Beach to spend more time relaxing in the resort. Approx 15 km from the Kollam KSWTD boat jetty, this resort is located in South Paravoor, about an hours drive from the city.

Ample parking, good dining, an Ayurveda treatment spa, lovely swimming pool, lounge area and plush green lawns and landscape are the hallmarks of this exquisite resort.

Aquasserenne knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Your privacy is important to Aquasserenne.

This Privacy Policy explains our collection of your personal information when you are on our website and when you use our products and services and the treatment of information that we collect. By using the Service, you are accepting the practices described here.

Aquasserenne may collect and use information that you provide for the purpose of registering with the website, for the purpose of subscribing to our services, for getting newsletters, etc and any other information that you send.

Aquasserenne may use your personal information for enabling your access to and use of the website services, administering this website, sending you information on services that you may need or are interested in and booking such services in advance for you.

Where Aquasserenne passes on your personal information to its business contacts for the above purposes, it will ensure that they are obliged to use that personal information in accordance with the terms of this privacy statement.

Aquasserenne may disclose your personal information to the authorities required by the law of the land to the extent that it is required by law when compelled to do so in connection with any legal proceedings or prospective legal proceedings.

Aquasserenne will store all the personal information it collects on its secure servers and will take all precautions, reasonable and technical, to prevent the loss, misuse or alteration of your personal information.

There may be links to other websites in this website. Aquasserenne is not responsible for the privacy policies or practices of any third party that may access information through these links.

You should check this page occasionally to ensure you are familiar with any changes, as Aquasserenne may update this privacy policy, when such amendment or addition is required, and post a new version on this website.

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General Conditions for Credit Facility

No staff shall give any credit to any guest or corporate or travel agent without a proper sanction from the General Manager or Accounts Department. Any credit facility given shall be an unauthorized credit and the team member shall be personally liable for the same. In the event of credit not being realized before the disbursement of current month salary, the management shall be constrained to hold back the salary. It is also clarified that such team members will not be paid any reimbursement of expenses for recovery of funds or any duty leave for the same. It shall be their personal liability.

Credit facility also means Bill to company

After inquiries into the status/position/behavior/payment of the party, the management will decide to approve or not to approve any credit, the limit of possible credit amount and the period up to which credit can be allowed.

Kindly direct the guest/travel agent/corporate to apply for the credit facility on a standard format, which need to have the complete details of the concerned organization along with the relevant documents.

Credit Policy:

The Finance Manager and Unit Manager can approve credit for local TA / Company

Credit to outstation TA / Company can be approved only by corporate office and the approval will be intimated to the Unit Manager.

TA / Company will be allowed a maximum credit of Rs. 1.00 Lacs for 1 month

However TA / Company in any category can avail credit up to Rs. 5.00 Lacs subject to bank guarantee for that amount. Any credit without guarantee has to be sanctioned by Head Office.

TA / Company can avail credit only up to the above mentioned limits unless proposed otherwise in writing by Finance and Unit Manager and subject to approval by Corporate Finance . The proposal will be forwarded by Unit Manager to the corporate team.

TA / Company on credit has to make payment to the hotel within 30 days of receipt of bills, unless allowed otherwise in writing and approved by Finance / Unit Manager/HO.

Credit Facility will be withdrawn if payment is overdue for 60 days.

Finance Manager must do the follow up on overdue payments and submit a report to Unit Manager every Saturday.

A credit review meeting will be convened every Saturday by Unit Manager with Finance, F&B and FO. Payments outstanding for more than 15 days from outstation TAs/ Companies and problems related to the recovery of the same will be reported and discussed.

All bills will be sent by the finance department to the concerned TA / Company for payment within 2 days from the date of departure of the guest and the receipt of the same with the agent will be confirmed and recorded within a week.

Responsibility:

The ultimate responsibility for compliance with credit policy lies with the Unit Finance Manager. The Unit Finance Manager is specifically responsible for:

Ensuring that each hotel department has access to the necessary policies governing credit and is in compliance with them.

Auditing the execution of credit policies and resolving any policy variances.

Cancellation Policy:

In case of any cancellation, the reservation department will request the TA / Company to give a Notice in advance as follows:

15 days in advance, if between 1st October and 31st March

7 days in advance, if between 1st April and 30th September

Retention charges will be applicable for all cancellations if not received within the notice period. Any cancellation/reduction in number of rooms that have been confirmed and not utilized will be liable for a retention.