Breadcrumbs

Marketing, Strategy & Management

About the website

The Rovaha web site is for information purposes only and does not constitute advice. By using or accessing this non-commercial website you agree with the terms and conditions, copyrights and Privacy and Cookie policy. This non-commercial website is just for the visitor’s convenience.

Who is online

We have 16 guests and no members online

Rovaha | Corporate branding

Details

Written by Ronald van Haaften

2.1.8 Brand communication

Marketing communication is an important tool by which organizations inform, teach, persuade and remind stakeholders about their activities, added value and brands. Hence marketing communication can establish a dialogue and strengthen the relationship with and among stakeholders. Marketing communication is the voice of the brand (Keller, 2007:230).

Communicating brand values to stakeholders is a core activity of brand management. In general communicating to stakeholders starts with communicating to the brand ambassadors: the employees of the organization. By understanding the brand values employees can start a word of mouth epidemic of positive incentives and spread the brand message to differentiate the brand within the playing field (Kotler & Pfoertsch, 2006:129). The importance and power of communication is given by the fact that communication can reveal the brand’s tangible and intangible meaning rather then focusing on visible product commodities. That’s why brands are not jeopardized by offering products on oligopolistic markets (Kapferer, 2007:194).

Marketing communication contributes meaningful to enhance brand equity which is in essence determined by brand experience and brand knowledge created in the mind of stakeholders. Brand managers and marketers need to evaluate marketing communication options strategically to determine how they can contribute to brand equity. Keller has formed a short list of eight general marketing guidelines (Keller, 2007:272-273);

Be analytical

Communication programs should have a conceptual framework, based on theoretical and managerial guidelines.

Be curious

Communication based on curiosity, triggers the marketer to look for new customer insights and high level of customer understanding.

Be single-minded

Dedicated/custom communication to a specific target group will enhance the communication effectiveness.

Be integrative

Integrated and balanced communication across all communication interfaces usses all communication tools in a consistent manner.

Maintain market and stakeholder knowledge on high level through monitoring and research.

Be patient

Building a strong brand and brand equity is investing in future returns, hence effective communication request patience and a long term view.

Be realistic

Marketing communication is a complex process and has several interdependent direct and indirect determinant factors. Marketing communication objectives should be specific and realistic (SMART) to avoid too much deviation.

Kotler and Pfoertsch approaches brand communication from a holistic paradigm to encounter the complex B2B interactions and construct a branding triangle. They segregate the communication environment into four groups; (1) collaborators, (2) company, (3) customers, and (4) general public. The interdependencies are captured and visualized in the branding triangle. Next to that they associate the group intersection towards different marketing perspectives; (1) internal marketing, (2) external marketing, and (3) interactive marketing. See right triangle in figure 24 (Kotler & Pfoertsch, 2006:107-109).

Complementary on the branding triangle Kotler and Pfoertsch subdivide corporate brand strategy in three communication area’s using it as a general communication tool (see left side figure 24); (1) corporate communication, (2) marketing communication, and (3) dialogue communication. The tools and interface can easily be addressed to the branding triangle as shown in figure 26. Hence Kotler and Pfoertsch argue that efficient brand communication strategy is based on the foundation and principles of the branding triangle with a strong consistency across all managerial communication area’s (Kotler & Pfoertsch, 2006:109-110).

Corporate branding: Keep Reading

This is perfect for you! Do you want to become a brand expert? Keep reading and learn more about corporate branding, brand models and the extensive theoretical framework and research literature. Knowledge diffusion at your fingertips: click here to open the index page.

The Rovaha website stores and gain access to information already stored in user’s device by the usage of cookies. Consent or lack of consent for the usage of cookies may by expressed by a browser configuration. More information may be found here: read more