I have installed my refillable cartridges and the printer does not recognize them. I have powered it down, even from the cord and reset the printer. Nothing. I have also restarted the computer too.....still nothing. What is next....HELP!!!!

The chips on the cartridges might be dirty. We recommend to wipe down the chips with a durable napkin and rubbing alcohol (or Windex). If you still encounter problems, please email us your order number and contact number to sales@cisinks.com so we can help you out. Hope this resolves your issue!