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We have been coming to Hotel Playa every year for ten years. I can understand a few hiccups here and there(which there has been some in the past) but this year has changed everything for us. We arrived March 26th and left the 6th of...More

2 Thank 1espresso

Response from Hotel_Playa_Mazatlan, General Manager at Hotel Playa MazatlanResponded May 27, 2010

Dear Ms.
Your comment was brought to my attention and I want to start this communication with a sincere apology for not being informed earlier. I am sincerely concerned on your note and although I find this a “first”, it is also completely against our...More

We always wanted to stay at this hotel from the first time we saw it,but it turned out not so good. We travelled down with freinds that we have travelled with before to Mexico on a couple of different occasions and all of us were...More

1 Thank dolfins

Response from Hotel_Playa_Mazatlan, General Manager at Hotel Playa MazatlanResponded May 27, 2010

Dear Sir/Madam:
We are sorry to hear of your experience at the Playa Mazatlan, especially when you had heard of our well earned reputation of a great spot, safe beach and a fabulous value for your money.
Although I was not involved directly, nor talked...More

We just got back from from a wonderful, relaxing week at Hotel Playa Mazatlan and would definitely return. We loved the downtown location as well as the incomparable beach with plentiful activities, gorgeous sunsets and falling asleep to the gentle breezes and waves at night....More

To whom it may concern (vcrec),
I am writing this email in the hopes of finding you well, I must say that you had the Mazatlan experience, and I am proud to say that the Hotel Playa Mazatlan allowed you to experience it. As a...More

Let me start off by stating that I have worked in the customer service industry for over 20 years now and I have never experienced the sad, pitiful state of the service I received at the Playa Mazatland.
(1) NO OUTSIDE LEGALLY PURCHASED GOODS ARE...More

To whom it may concern (blacklion37),
I am writing this letter in the hopes of being able to right, what obviously was “a wrong” done to you; and by this I mean a lack of response, and immediate solution to the above mentioned needs. As...More

I am currently staying at the Pklaya Mazatlan.
Let's start at the beginning...we arrived friday night March 12th, check in took more than 1/2 hour with only one person in front of us..we had negociated through our travel agent a $100 credit for what we...More

To whom it may concern (Jaunt99 & spouse),
Let me being by giving you my sincere apologies for the lack of service that you received during your last stay. As a member of the family of owners and Management staff I would like you to...More

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