A promise is a promise

As a result of incident that I had, I need to send my car to a workshop in Industrial Area. Going to this area is a struggle in itself. For traffic jams and potholed roads. The service counter staff promised me that my car would be ready within 12 working days and I am expected to give him a call after 10 days. See….for only minor scratch and dents you’ll need to wait until 2 weeks. I am sure that they will have no customers in Indonesia should this happen there. For the same level of damage, it only takes 3 days in Indonesia.

10days passed. I gave him a call and was told that the car wasn’t ready but would be ready next two days (Saturday). As I was out of country, I was only be able to pick up the car on Wednesday. At about 11.30 AM, I met the same counter staff only to be told that the car was not ready. His supervisor also met me and said that the car would be ready by 5 PM . I said no. You can’t do this. You said that the car would be ready by Saturday, four days ago.

The supervisor asked me go to the garage. I saw two mechanics were working on my car’s door.

“Tell me”, said the supervisor who seemed to expect me understand the situation – as if it would not be able to be finished soon.

“No. You tell me why it is not ready while you promised me that it should have been ready four days ago” I insisted.

“Why do you look angry my friend?”

“Of course I am angry. Look. You promised me when I called you last week that my car would be ready by last Saturday. But now it is not ready”.