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Restaurants want to know what customers think to improve service– but don’t want to be held hostage by public criticism. There are a slew of new apps for customer feedback and digital comment boxes, hoping to capture the market. Today in-studio Alex Beltrani, CEO and founder of Tattle, and Rob Edell CEO and co-founder of Servy, pitch their customer feedback apps to Nate Adler, General Manager and Partner at Huertas Restaurant.

“The restaurant industry is all about expectations. When we first wrote our employee handbook the name of it was ‘exceeding expectations.'” [15:00]