Terms & Shipping

Shipping Arrangements

Within mainland UK, delivery is free of charge. If outside mainland UK, the gallery will contact you to discuss shipping options and invoice you separately. We use a specialist international shipper who packs each item individually. Prices will vary according to weight, size and destination country. Your item may be liable for import duty.

Returns

Customer satisfaction is very important to us. If any item we ship independently to a customer does not meet expectation or requirements, then the customer must contact us either by email or letter within 7 working days following receipt of the goods to request resolution. Statutory consumer rights are not affected.

Privacy

This privacy policy sets out how the Brian Sinfield Gallery uses and protects any information that you give to us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for internal record keeping. We may use also the information to improve our products and services as outlined below:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Disclaimer

Although sales information is updated on our website daily, all stock is offered simultaneously in the gallery. Therefore, we cannot guarantee your chosen item/items will still be available for sale. A member of the gallery staff will contact you to confirm your purchase.

We may periodically send promotional emails about new products, or other information which we think you may find interesting using the email address which you have provided.