GoDaddy Help

Troubleshoot WP Premium Support setup

Several issues can prevent the successful setup of the WP Premium Support dashboard. These errors can occur during the initial setup of the product, or when adding another WordPress site to the dashboard.

FTP Settings Error

If the FTP settings you enter result in an error, then use the following steps to determine the cause.

Re-enter the Host address, the FTP username, and password to confirm you are using the correct information