Vistara and TCS agree long-term partnership

By TESTCustomwebLP TESTCustomwebLP
April 25, 2016 19:51

Vistara and Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organisation, have announced a long-term strategic partnership. As per the agreement, TCS will provide a broad range of IT services in the area of IT management, application maintenance and application development to help Vistara achieve its goal in customer experience, operational excellence as well as cost leadership.

After a rigorous selection process to determine most proficient vendors in the sector, Vistara chose TCS based on its vast and proven experience of providing a comprehensive range of services and solutions to the world’s leading airlines. More specifically, TCS was selected for its IT capabilities and experience in the area of airline applications, passenger service system (PSS) solutions, integration capabilities, infrastructure, consulting, vision and innovation.

Commenting on the partnership, Phee Teik Yeoh, CEO, Vistara, said, “Since the start of Vistara’s journey, TCS has been a key technology partner that assisted us in defining our IT strategy, launch innovation platform items, created dashboards and tracking mechanisms to increase transparency and compliance. Both parties will now see greater synergies as the expanded partnership will extend many benefits to Vistara from TCS’ vast airline domain capabilities as well as help us leverage its world-class technology and innovation competency.”

Key services delivered by TCS since the launch of Vistara, include application maintenance and services, end user computing and infrastructure support. Some of the key projects delivered are PSS implementation, e-Commerce website, mobile applications, data analytics and MIS. After the success of the first phase of this collaboration, Vistara sought to expand the partnership model, making TCS a strategic partner developing, delivering and managing the next generation of Vistara’s technology stack, allowing the airline to leverage TCS’ expertise to help grow its business in future. This second phase of the partnership started on 18 April 2016 with signing of a formal agreement by Vistara CEO Phee Teik Yeoh and TCS Asia Pacific President Girish Ramachandran.

Girish Ramachandran, president, TCS Asia Pacific added: “Vistara is a key strategic customer for TCS, and we are proud to have delivered a state-of-the-art, end-to-end airline platform that has assisted the airline to quickly and successfully enter into a highly competitive market. Through this strategic partnership, TCS has further demonstrated our leadership in airline technology solutions, and we look forward to working with Vistara to develop the next-generation of innovative digital and IT solutions that will help differentiate the airline for ongoing future success”.