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My wife and I stayed here for our 15 year Anniversary and the customer service we experienced was nothing less than five stars! Upon (Early) check-in they informed us they had upgraded our room to a Suite! When we got to our room we saw...More

I used this hotel to park my car and shuttle to John Wayne airport. Getting to the airport was flawless and great, but getting back to the hotel from the airport was ridiculous. I landed around 10pm, called for the hotel shuttle and they never...More

Thank you for taking the time to share your recent experience at the Duke Hotel Newport Beach. We sincerely apologize for the delay in our hotel shuttle and the inconvenience caused. We've addressed with the teams and we will use this for our continued training...More

It is under renovation, but management is not disclosing that when you book online (at least not when you book through the Marriott website).
Do NOT stay here until renovations are done. The only remaining bar has maybe 7 seats. The rest of the restaurant...More

Thank DreadPirateRob

Management response:Responded 3 weeks ago

Dear DreadPirateRob,
We appreciate your recent stay and comments on this website.
We have generous owners and they are always investing in our property to make it better. I apologize if any work in our property was a cause for concern.
Yours in hospitality,
Brian...More

We love this hotel. Having stayed here previously, we booked it again for our trip. While they are undergoing lobby renovations, the staff managed to exceed our expectations. They went above and beyond to ensure we enjoyed our stay. Of course, the spacious, comfortable room,...More

The other 4 star hotel nearby is the Hyatt, which seems superior, but is somewhat more expensive. The pool here is small, but the rooms are good and the staff are all very friendly. If you’re going to be parking overnight, without going in and...More

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