Message Lifecycle Management

You can manage and control the lifecycle of your Kore.ai message from the point when you first send the message, to when it is delivered, and then control even to whom the message can be forwarded to using message control policies. In the Kore.ai Messaging Platform, message control policies are a set of security and control rules that you can apply to a chat message or an email to help you control when and where a message recipient can receive, view, and act upon your message. Additionally, you can control the actions that the message recipient can do with your message, for example, you can disable the message forwarding, or copying.

There are four types of message control policies that you can define for messages and emails.

Delivery

Create a message and select a delivery date, time, and location at which the message must reach the recipient. For more information, see Message Delivery Policy.

Access

Select a message access date, time, and location, when or at which location, a recipient can view and act on a message. For more information, see Message Access Policy.

Actions

Disable forwarding, copying of message content, or saving of messages. For more information, see Message Actions Policy.

Additionally, you can enable screenshot notifications to display when a message recipient captures a screen shot of your message. For more information, see Screen Shot Notifications.

Expiry

Expire a message in a recipient account, based on a predetermined expiration time. For more information, see Message Expiration Policy.

Additional message lifecycle management features, are:

Recall

You can recall a message during transport or after it is delivered to the recipient. Additionally, you can recall specific messages forwarded by another message recipient. For more information, see Recalling a message.

Note: If you are a recipient of a message with applied policies, you can only view the message only on the Kore.ai Desktop App for Windows®, and Mac® or smartphones for iPhone®, AndroidTM. Messages with message delivery policies cannot be viewed in Kore.ai Desktop for Web.