Sound Problems on Some Sites

leslie77October 6, 2013

All of a sudden, I have no sound on some sites (YouTube is one of them), but do have it on other sites. What could the problem be? All of my connections are fine, I don't know anything else to trouble-shoot the problem. I'm running Windows XP.

From https://support.google.com/youtube/known-issues/16903?hl=en:
"We're currently working to resolve an issue where videos start playing with the sound muted by default. As we investigate, please try adjusting the volume slider in the bottom left corner of the video player to enable sound. Alternatively, you can try viewing the video in HTML5 by opting into the HTML5 trial http://www.youtube.com/html5.&quot;

Just curious, when you say "some sites (YouTube is one of them)", which other sites are you also having volume problems on?

I tried to watch a video of a product on the Williams Sonoma website, and that video had no sound either. But I occasionally play Mah Jong on another website, and that sound works perfectly. So sound is working on some sites, but not on others.

I've been trying to find a video on http://www.williams-sonoma.com/ so I can see if it happens to an embedded Youtube video... but I must be blind, I can't find a one. :)

But they do seem to make use of Youtube(https://www.youtube.com/watch?v=0leeHDIvNgM) so I wouldn't be surprised if they host them on Youtube and simply embed them on their own site. If that's the case, I would suspect the embedded videos would suffer the same Youtube problem I quoted above.

Have you tried un-muting the video?

They start out silent/muted for me too, I have to hover over the video and click the volume slider to give it some volume every time I visit Youtube. And will have to until they fix it.