Why are my text alerts not being sent to me?

Please ensure the mobile number you have provided is a valid UK Channel Islands or Isle of Man mobile number and you have selected either the 'Text' or 'Email and text' option in your Alert settings in Digital Banking.

There are a number of reasons which may explain why you have not received a text Alert.

Network problems

Out of coverage

Phone turned off or full (i.e. no space for messages)

Phone number no longer active

You have not provided a valid UK Channel Islands or Isle of Man mobile number

Another possible reason is that your account may not have been in a status that would trigger an alert.

Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.

If you believe you should have received an alert please call telephone banking or chat to us.