Prov.ID#: LICENSE NUMBER

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1 PCIP Post-EHR Implementation Survey of Providers New York City Department of Health and Mental Hygiene (DOHMH), in collaboration with Columbia University, is conducting a survey of provider satisfaction with their Electronic Health Record (EHR) systems. You are being asked to participate in this survey because your opinions on the functioning of the EHR system are important to us. Please return your completed survey in the enclosed return envelope. If you have any questions, please contact: Armine Lulejian, at or call (212) Thank you for your time and feedback. Prov.ID#: LICENSE NUMBER 1

2 following statements ask about the accuracy and timeliness of the information you retrieve from the EHR system. For each statement, please state how often you think the following is true regarding the EHR system: Never/ Never instructions and prompts are helpful. Getting data files in and out of the system is not easy If this EHR stops, it is not easy to restart it. I sometimes wonder if I'm using the right command. speed of the EHR is fast enough. This software seems to disrupt the way I normally like to arrange my work organization of the menus or information lists seems quite logical. It is relatively easy to move from one part of a task to another. It is easy to forget how to do things with this EHR. EHR occasionally behaves in a way which can't be understood. It is easy to see at a glance what the options are at each stage. I have to look for assistance most times when I use the EHR. How often can you count on the EHR to be up and available? How often is the EHR subject to frequent problems and crashes? How often are you satisfied with the EHR system? How often is the system successful? Some About Half Most Of Always/ Always For each statement, please state how often you think the following is true regarding the EHR system: Never/ Never EHR provides me with all the information I need to take care of the patient EHR screens include a lot of extra information that I don t need. Some About Half Most Of re is inaccurate information in the EHR. information displayed is relevant to patient care system lets me quickly find the information I need EHR provides information that is up-to-date. information in the EHR is presented in a useful format information in the system includes the level of detail that I need information in the EHR seems to disappear or change unpredictably information in the Help menu is useful Always/ Always 2

3 Do you communicate with staff from any other organizations (besides your own) that are implementing an EHR? Yes Please fill in the box below No Skip to the next set of questions Please write the names of the organizations you communicate with on the lines below. Name of Organization: Would you say that you communicate: (choose one) Less Than Once A Month Than Once A Month Would you say you mostly: (choose one) Provide Receive Exchange About Equally a. b. c. d. e. following questions ask your opinion about how the EHR has affected the following tasks. Please check NA / Don t know if you have never used the EHR for that task. Compared to previous routines, how has the EHR changed the performance of the following tasks? Documentation Much Difficult Slightly Difficult No Change Slightly Easier Much Easier Documenting physical exams Documenting histories Documenting allergies Documenting CPT and ICD-9 codes for billing purposes Keeping problem lists updated Keeping medication lists updated Task and Workflow Management Ordering laboratory and radiology tests Reviewing laboratory and radiology tests Writing prescriptions Renewing prescriptions Monitoring medication safety at the point of prescribing (e.g., drug-allergy, drug-drug interactions) Monitoring patient medication adherence Communicating referral information to sub-specialists Reviewing referral information from sub-specialists Preventive Care and Panel Management Ordering appropriate preventive care services (e.g., mammograms or flu shots) during the visit Making a list of patients based on diagnosis or history Contacting patients to remind them of care for which they are due (i.e., postcards, phone calls, s) Assisting patients in self-management activities (e.g., goal setting, patient education) NA/ Don t Know 3

4 How strongly do you agree or disagree with the following statements regarding the EHR? Completely Agree Generally Agree Generally Disagree Completely Disagree Using the EHR in my job has enabled me to accomplish tasks more quickly I have to work longer hours to see the same number of patients with the EHR Using the EHR has enhanced my effectiveness in my job Using the EHR has made it easier to do my job I find the EHR useful in my job Learning to operate the EHR has been easy for me I find it easy to get the EHR to do what I want it to do I have become skilled at using the EHR s advanced features EHR has made it easier for me to access patient information from outside of the office re are too many alerts and reminders Using an EHR has decreased the amount of time I spend talking to my patients Using an EHR helps me adhere to clinical practice guidelines Using an EHR has caused disruptions to my work flow Using an EHR has improved my ability to make decisions about patient care Using an EHR has improved my ability to provide preventive care EHR has helped me monitor how many of my patients are receiving appropriate care Using an EHR has improved my ability to provide high quality care to patients with chronic conditions I think the benefits of adopting an EHR have outweighed the challenges Don t Know Would you recommend your current EHR to other providers interested in adopting an EHR? Yes No If you could change one thing about your current EHR system, what would it be? How long have you been using an EHR at this practice? months How would you classify your level of comfort with computer technology? Very comfortable Somewhat comfortable Not very comfortable 4

5 Please choose the statement that best describes the training you received for your current EHR: Ten or more hours dedicated to formal training (with vendor or practice trainers) Less than ten hours dedicated to formal training (with vendor or practice trainers) Informal training by practice staff when time permitted I have received no training and I m learning the system as I use it I receive prompt service when I require technical support Technical support can be relied on to fix my problem. Providers have been included in key decisions related to our EHR implementation When do you typically document a patient s notes? During the encounter After the encounter How often to you print out a Visit Summary report from the EHR system for your patient at the conclusion of the patient visit? What is your title? MD Nurse Practitioner Physician Assistant Other (please specify): Are you male or female? Male Female What is your primary clinical specialty? General Practice Family Practice Internal Medicine Ob/Gyn Pediatrics Behavioral specialist Other (please specify): How many years have you been in practice? yrs How many years have you worked at this practice? yrs In a typical week, how many patients do you see per hour at this practice? pts. per/hr In a typical week, how many hours do you work at this practice? hrs per/wk Many thanks for your feedback! 5

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