Retention Management Support Team,
In order to thrive and not just survive in the fitness business over the past 29 years, I've relied on strong business allies.
In today's ever changing high tech digital environment, we need to be able to reach out to our membership base in real time.
Your professionalism and high level of customer service continues to amaze me. If I've ever had any questions regarding how to navigate your portal site, someone responded to my emails quickly.
I highly recommend your company to anyone who is trying to increase their member communication and retention. Your company continues to exceed my expectations.
Keep up the great job!
Julian Hauck
Genesis Fitness Centre, President

health tips, emails sent to members who have not attended for a while, great customer service that we have received when we have a question or a concern. We love the listen360 program. we have received some very valuable information and feedback from our members.

Exceptional customer service (from Laurie)each and every time I have called in with questions or needs for assistance; easy to follow templates for letters; excellent analytics following eblast campaigns. Our members enjoy receiving the letters!

RM has filled in some of the communication gaps that we had with our members. As a municipal recreation/fitness/aquatics facility electronic communication is key with the number of members (over 7000) we have. We are still trying to get more follow-up logistics utilizing the RM recovery reports, much of our challenge is man power. But the membership retention services that RM has provided us have been great!

I continue to be impressed with the professionalism and prompt attention I receive from the Retention Management Team. The client portal is very user friendly, even for a guy who still uses a dumb flip phone.
The service that your company delivers allows me to keep my members at both clubs informed in real time.
Subscribing to your service is one of the best decisions I've made in my 29 years in the fitness industry.
Keep up the great job!
Julian Hauck
Genesis Fitness Centre, President