Configure Change Management

Configure Change Management

You can configure various aspects of Change Management based on the specific
requirements of your organization.

Before you begin

Role required: admin or change_manager

Procedure

Configure one or more of the following aspects of Change Management.

Use guided setup to implement Change Management

The ITSM guided setup provides a sequence of tasks that help you
configure Change Management on your ServiceNow instance. To open
ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information
about using the guided setup interface, see Using
guided setup.

Standard changes are preapproved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.

The Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release.

Configure Change Management

Configure Change Management

You can configure various aspects of Change Management based on the specific
requirements of your organization.

Before you begin

Role required: admin or change_manager

Procedure

Configure one or more of the following aspects of Change Management.

Use guided setup to implement Change Management

The ITSM guided setup provides a sequence of tasks that help you
configure Change Management on your ServiceNow instance. To open
ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information
about using the guided setup interface, see Using
guided setup.

Standard changes are preapproved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.

The Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release.

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