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Radisson Blu Portman Hotel, London

Reviews

See what other travellers think about our hotel. By incorporating Tripadvisor onto our page, it is now easier for guests to both review and research their trip, worldwide. On this page you will find reviews on Radisson Blu Portman Hotel, London and how our guests have rated us. We hope you will find the reviews helpful when planning your next trip with us. Whether you are travelling for business or pleasure, we look forward to welcoming you!

SophiaBJia
New York City, New York

"Awful"

Reviewed February 01, 2018 Trip type: Business

At check-in, the receptionist gave me the wrong room, so that when I opened the door there was another guest (a middle aged man; I'm a 25 year old woman) on the bed, which was incredibly disturbing to me and disruptive to the other guest. How was that even possible?
I booked a superior room and it was nowhere near that. Not only was the decor extremely dated, but many things were broken
- Phone by the bed was broken. I called using the desk phone to ask them to fix it, and asked them to do so at a certain time when I was out of the room, but they asked me to call back closer to that time instead of just making a note.
- Air conditioning was not working well. I put it on 32 degrees, and after many hours it was still nowhere near that, so I had to call for an additional blanket.
- I asked to borrow a power adapter since I came with US plugs, and they insisted that I bring cash to give to the guy who brought it as a deposit. I was able to convince them to put it on my bill, but I was surprised by that (a 4 star hotel should not be asking for cash deposits for things borrowed).
At check-out, after I described the issues, the receptionist did not take any of it seriously beyond a cursory "sorry." That was incredibly disappointing.

RadissonBluPortman, other at Radisson Blu Portman Hotel, London, responded to this review
February 02, 2018

Dear SophiaBJia,
Thank you very much for taking the time to share your experience.
We will contact you shortly to discuss this matter. On behalf of the entire team please accept our sincere apologies for all the inconvenience.
Best regards,
Sofia-Guest Relations Supervisor

Helen D
Johannesburg, Gauteng, South Africa

"Another memorable stay at s home from home"

Reviewed December 30, 2017 Trip type: Couples

A good time with lovely hotel staff who try and make it truly comfortable by being helpful and friendly always. Truly a happy memorable stay which was made more special by the good options suggested which worked for us

Dear Helen,
Thank you so much for your nice feedback.
It is always a pleasure to welcome you to the Portman Hotel, we hope to see you soon in our lobby for more memorable visits.
Warmest regards,
Sofia-Guest Relations Supervisor

oyinsweet2002

"Excellent"

Reviewed November 23, 2017 Trip type: Business

Great experience and food especially the breakfast buffet was excellent with various selection of meals. The staff too are corteous, respectful and clean. They are prompt to attend to issues and very friendly.

Dear Oyinsweet2002,
Thank you for taking out time to give a review and a very positive one at that. I am glad to read that you enjoyed the breakfast. The glowing praise of the team is also appreciated. We always strive to give the best and I am happy we were able to meet your expectations.
I hope to receive you in the near future.
Warm regards,
Mercy- Guest Relations Coordinator

Sandra201049
Altrincham, United Kingdom

"review"

Reviewed November 13, 2017 Trip type: Family

This four star hotel is better yhan many of the five star London hotels that I have stayed in.
the location is excellent
the saff are well trained and thoroughly professional.
i have recommended the Portman to numerous friends and colleagues

Dear Sandra,
Thank you for taking the time to write a review on your recent stay with us. I am happy to read such positive reviews. I am glad you found the location convenient for your stay. The team is happy to receive such glowing feedback.
I hope to see you in the near future so we can once again live up to your expectations.
Warm regards,
Mercy- Guest Relations Coordinator

kasmi3
Casablanca, Morocco

"Good experience"

Reviewed November 11, 2017 Trip type: Business

Good service, the hotel is clean and is close to Oxford Street. The room is fine but so small and noisy at night the restaurant is great. checkin / checkout very fast, the hotel has no animation at night. the wifi is not very fast

Dear Kasmi,
Thank you for taking the time to share your recent experience with us, your feedback is highly appreciated. I am glad to read that the location of the hotel was to your convenient and that you were happy with the reception team however I am disappointed to note that your stay on this occasion did not meet your standard.
We hope to welcome you back in the future and meet your full satisfaction.
Mercy- Guest Relations Coordinator