Terms & Conditions

HOBBYCO Security Policy

HOBBYCO uses the Paypal Payment Gateway for its online credit card transactions. Paypal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the Paypal gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by HOBBYCO or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within Paypal's bank-grade data centre, further protecting your credit card data.
• Paypal is an authorised third party processor for all the major Australian banks.
• Paypal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by HOBBYCO.

For more information about Paypal and online credit card payments, please visit www.paypal.com.au

Delivery Policy

Physical Hobby Goods
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will send your goods via Australian Post normally within 3 working days; however if goods are unavailable delivery will take a little longer. Please allow up to 8-10 working days for delivery. Goods are sent “Receipted” and require a signature on delivery.

If for reasons beyond our control items are not available, you will be contacted by email and or telephone and you may be offered an alternative product or your purchase will be refunded via Paypal at your choice.

If you wish to query a delivery please contact us at hgrant@hobbyco.com.au or call 02 92869307 during business hours weekdays.

Customer Responsibilities

Whilst HOBBYCO can guarantee the quality of the products it sells, we are unable to guarantee the skill or the workmanship you provide. Therefore the finished model of kits may vary greatly between customers based on their skill and level of experience.
We stress the need for instructions to be read thoroughly prior to commencing to assemble or operate any product. Failure to do so could void warranty.

Flying Models by their nature are light in construction otherwise they will not fly. During the learning phase such models or kites may crash. Damage incurred through impact in such situations is not considered warranty.
Customers purchasing radio controlled aircraft with fuel motors should contact their local club to see where the models can be flown and also seek help & instruction if this is a new hobby. Public Liability Insurance may also be required to operate this type of product. Hobbyco accepts no liability for customers who fail to seek advice and/or have adequate liability insurance for this activity.

Radio Control models & toys require battery power to operate. Some products use rechargeable batteries and come with a battery charger. Make sure the manufacturers instructions are followed reagarding the charging process. In particualr never leave batteries unattended while charging.

Any queries should be emailed to info@hobbyco.com.au and provide your contact telephone number

Availability of Product and Pre-orders

Hobbyco is a “Bricks and Mortar” retailer and items shown in stock are based on computer inventory records. Occasionally discrepancies occur because of theft, clerical error or other event beyond our control. We carry over 30 ,000 line items and it is impossible to maintain 100% accuracy.

If for reasons beyond our control items are not available, you will be contacted by email and or telephone and you may be offered an alternative product or your purchase will be refunded at your choice.

With regards to items showing “pre-order”, this could mean an item is temporarily out of stock or is a new release awaiting delivery in the next 1-4months.

If you add a pre-order item in with other items, it will be back ordered and supplied when it arrives with out any additional P&H costs.

Some hobby manufacturers are small “cottage” industries with limited resources, others represent companies who manufacture in batches. (Batch manufacturing is where the supplier makes enough for current orders,then starts accumulating orders for the next economical production run which may take months or longer). Pre-orders may be delayed till a batch is manufactured but sometimes they are cancelled completely.

New Releases also fall into pre-orders. Most suppliers announce new items at the start of each calendar year and progressively produce them. By pre-ordering a new release you insure an allocation and quick delivery once it is released. If you wish to cancel a pre-order, this can be done at any time prior to shipment with a complete refund.

Occasionally new releases may be internationally oversubcribed and we may not be allocated enough product to supply our pre-orders. In this event the item will be allocated in order of subscription, and items not fulfilled will be refunded via Paypal. Prices for Pre-order "New releases" are our best estimate and subject to change when the item becomes available. Any Pre-payment for these items will be considered as a deposit and the difference requested or refund made when the goods become available. Again if the actual amount is not acceptable, you can cancel your pre-order for a full refund.

Please email hgrant@hobbyco.com.au if you have any queries regarding pre-orders.

Privacy Policy

Hobbyco regards customer privacy as an important part of our relationship with our customers. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy.

Collection of Personal Information
We may collect the following information from you:

Name and contact details.

Demographic information such as postcode, preferences and interests.

Other information relevant to surveys and/or offers.

Use of Collected Personal Information
We require this information to understand your needs and provide you with a better service, as well as for the following reasons:

Provide you with our products and services.

Internal record keeping and having a means for contacting you when necessary.

We may periodically send promotional emails about new products; special offers or other information, which we think would be of interest to you.

Any information collected by Hobbyco is collected via correspondence from you or your company. Correspondence is recorded in order to provide service references and to assist in our staff development. You maintain the right to unsubscribe from our emails or request to remove your customer details if you no longer require our services. We will not sell or lease your personal information to third parties.

If you believe that any of the information we are holding on you is incorrect, or has not been updated, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Purchase Orders
If you purchase a product or service from us, we may request certain personal information from you. You may be required to provide contact details (such as name, email, contact number, and postal address) and financial information (such as credit card number, expiration date, and CCV/CVC).

We will only use this information for billing purposes and to fulfill your order. If we have trouble processing or finalising an order, we will use the contact details provided to notify you.

Security and Storage of Collected Personal Information
The security of your personal information is important to us. We are committed to ensuring this security through suitable physical, electronic and managerial procedures in order to safeguard all personal information we collect online. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using Secure Sockets Layer (SSL) technology. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Our use of Cookies
Cookies are small files which are stored on a user's hard drive if permission is granted. They are designed to hold a modest amount of data specific to a particular client, which can be accessed by either the web server or client computer. Cookies help analyse web traffic, and lets you know when you visit a particular site. Cookies allow web applications to respond to the user as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and allows us to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please refer to your web browser on how to change Cookie Permissions.

Use of Third Parties
Hobbyco may, at its discretion, use other third parties to provide essential services on our site, or for our business processes. We may share your details only when necessary for the third party to provide that service. These third parties are prohibited from using your personal information for any other purpose.

Hobbyco will not share any personal information with third parties for any unknown or unrelated use.

Links to External Websites
Any link used on the Hobbyco website that directs to external entities are not covered within this privacy policy. The terms and conditions set out in this privacy policy only cover the domain name of www.hobbyco.com.au.

Legal Disclosure of your Personal Information
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other content areas we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances (if any). We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.