Facilitation/Training/Coaching

Difficult conversations, part 3

This is the third episode in my series of short videos about having difficult conversations. (Part One, Part Two)

I talk about the Marshmallow Challenge and the benefits of rapid prototyping in making physical things. I then suggest that we can use a similar approach to rapidly prototype behaviour. Instead of getting stuck in analysis-paralysis, or applying a set of rules, it can be better to rapidly iterate alternative ways of responding to difficult people, and make discoveries in the process.

Everyone will experience a difficult conversation in a different way, so they need to discover approaches that work by experimentation, rather than following a standardised solution.