公司名稱:
Hutchison Telephone (Macau) Company Limited

As a leading mobile telecommunications operator steering the dynamic development of high speed mobile data services in Macau, Hutchison Telephone (Macau) Company Limited is now inviting talented candidates to come grow with us.

Customer Service Manager

Responsibilities:
• Oversee the operation of customer service hotline & service activation team, ensure continue improvement on service quality
• Monitor and review the service performance and control the compliance of working procedures
• Manage and ensure customer complaints being handled and resolved timely & effectively
• Manage / plan the quality tracking activities and analyse the feedback to initiate improvement actions.
• Identify service issue and reflect to appropriate parties for service improvement
• Assist in any duty or hoc project that may be assigned in achieving the department’s goal
• Regular overseas business travel is required

Requirements:
• Degree holder in any discipline
• Minimum 3 years of experience in customer services and hands-on experience in call centre operations is preferable
• Strong communication and presentation skill
• Good command of written and spoken Chinese and English and proficient in Mandarin

We offer competitive salary package and career development opportunity. Interested parties, please apply with full resume, present and expected salary to career@hthk.com. Please quote the reference number on the email subject.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the Hutchison Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.