Made reservations online, was using a go card. They picked us up at hotel, when we arrived to departure area and hour later we were told that there was a hotel pick up fee of $20 dollars per person. There were 4 of us. We could of drove here from Hollywood in 10 minutes. Then they told us we didn't say we were using a go card when we made reservations and tried to charge us another $250. Staff was really rude. We were finally allowed to use the card but had to pay for pick up even though we weren't told about this when we reserved. No assigned seating on the bus but the driver tells you where you can or can't sit. Wouldn't seat my spouse and I together. The tour itself was cheap unimpressive and way overpriced for a ride around town. Most actors houses (we went past 4) were not visible or they didn't live there anymore. We stopped at 4 places for about 15 minutes each place. Not a lot of time to actually get a good feel for the area. The other places they mention whiskey go go, didn't see it, wasn't mentioned, viper room, drive by, house of blues, drive by. Really poor for the money. Better to just drive yourself because the actual complete tour happens in a small radius.