What have you done before the problem occurred?Nothing, it just stopped working and keeps saying sorry incredimail has stopped responding.

If you receive any error message, please quote it precisely:Incredimail application is not responding

Please provide a full description of the problem:Incredimail application is not responding, It freezes up and stops working when I open it, I have uninstalled it and then reinstalled it after I deleted all files from my computer and then I did an update and still it keeps freezing. Its not protected by a firewall and I just don't understand why it would work one minute then just stop?? Please help!

The problem you are experiencing can usually be solved by deleting your IncrediMail 'Runtime' folder. This folder saves all the recent content that you have used, allowing IncrediMail to reuse the content you have already used, without reloading it to your computer's memory, losing time and computer resources.

If you delete this folder, it will be automatically recreated and the IncrediMail content will begin to be saved again.

Thank you. I tried that one last night but had the same issue about 10 mins later. I'm also trying to work out if there is a way to use my older (IM xe) stats. But my main issue is trying to stop IM from freezing.

Please note that deleting the Runtime folder is a solution which does help many users with similar issues and that is the reason we try it.

Since you are experiencing this problem, I would like you to try and boot your computer in Safe Mode, which loads Windows with only the necessary drivers, then try using IncrediMail again.

To boot your Windows in Safe Mode, please do the following: Print out these instructions, so that you can follow them after restarting your computer.Restart your computer. Before Windows starts, press the 'F8' key on your keyboard.Select the 'Safe Mode (with Networking)' option from the 'Mode Select' menu.After Windows starts up, open IncrediMail and let me know if the problem continues to occur.

I started windows in safe mode with networking and incredimail worked perfect??????? But now what. Please send me answers to ddollar529@verizon.net. Or at least send me a note to say you have answered and where to find it. Thanks, this is really bugging me.

Please note that the difference between safe mode and normal mode is that in safe mode all programs which automatically come up when you turn on your computer (in normal mode) remain off, if the issue does not repeat in safe mode - that means that the cause for it is probably a conflict IncrediMail is having with one of the other programs you have installed on your computer, to check this further - please try disabling the programs which might be causing this one at a time and try using IncrediMail while they are off to understand which program is having a conflict with IncrediMail.