Protecting consumers, safeguarding brand

Product Recall

Product Recall Readiness - Product Recall Response - Product Recovery

Control Risks offers unmatched support and experience to clients managing a product recall. Our clients benefit from our 43-year history in crisis readiness response and recovery, combined with a unique global reach from 37 offices and experience in 178 countries. Together with the technical expertise of our global partner Cahill Consultants, Inc. we ensure clients are equipped with the crisis management, product safety and regulatory compliance tools required for a potential or active product recall incident.

Product recall readiness

We develop, evaluate and enhance our clients’ capability to effectively respond to a recall through:

Product recall response

In the immediate stages following a product recall incident, our primary objectives are to help our client preserve consumer health and safety while implementing recall processes that protect the integrity of its brand.

Assessment of company and supplier compliance with government regulations

Strategic crisis management advice, decision making support and formulation of response strategies

Facilitation, liaison and oversight of the full product recall response process including stakeholder management. This might include call centers, web registration, media communications, online investigation including open source and deep web analysis, liaison with government regulatory authorities and product destruction.

Litigation support

Product recall recovery

Once the recall has been conducted, our global team of subject-matter experts can advise on the necessary regulatory reporting, ongoing monitoring of product reintroduction, formulation of brand recovery, reputation management, policies and processes for return to point-of-sale and product replacement or cost reimbursement.

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Readiness, response and recovery today

Crisis management isn’t a plan, it’s a full lifecycle that reinforces itself over time.

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Our thinking

It was striking on a recent visit to Bangladesh just how much the country’s current GDP growth rate (7.3% in the last fiscal year) was a source of pride for Bangladeshis. Many pointed out with delight how Bangladesh had trumped its more vaunted neighbour, India (which grew at 7.1% year-on-year).

Vietnam has become Asia’s hottest investment destination. Last year the country attracted $17billion in FDI commitments, arguably the largest for an emerging market relative to its GDP of $250billion. In the first quarter of 2018, the country became the fourth largest IPO market in the region, felling larger incumbents such as South Korea, Singapore and Australia.

The last few years have seen a significant increase in Islamist militant activities across the Sahel-Sahara region. Islamist militant groups have remained resilient in the face of French and regional military intervention, with fighters consolidating ranks, establishing new cells and gaining new footholds in the region.

In the wake of Brazil’s national election in October, the largest country in South America stands on the cusp of a landmark transition with the selection of Jair Bolsonaro of the Social Liberal Party (PSL) and rejection of the Workers’ Party (PT) after more than a decade in power.