Contact Centre as a Service

Whether you prefer to insource or outsource your contact centre environment, Datacom has a range of solutions to enhance the way you engage with your customers.

As leaders in customer experience and contact centre operations, we will work with you to improve your customer retention, drive loyalty, and grow your business, utilising scalable, innovative contact centre solutions.

We are experts in applying advanced technologies including; Genesys PureConnect, Genesys PureCloud and other leading CX platforms solutions, to meet customer demand and surpass customer expectations. Datacom has a portfolio of services to help you realise your contact centre’s true potential. Our expertise includes:

Human-centred service design

Customer experience automation and optimisation

Integration, implementation and ongoing support of your environment

Knowledge management

Customer intelligence, analytics and industry insight

Regardless of which channel your customers prefer, Datacom’s holistic solutions ensure you exceed expectations in a constantly changing environment while delivering exceptional levels of service, now and into the future.

Datacom CX solutions and services

How we can help

Our customers have unique objectives and aspirations about how to transform customer engagement. We have a proven track record of collaborating with customers to determine the best CX platforms, and then design bespoke solutions to support these ambitions.

Contact Datacom (Australia) or Datacom New Zealand to speak with a contact centre expert to help determine the best fit technologies to support your environment. We have specialists spanning Australia and New Zealand to discuss Genesys PureCloud, Genesys PureConnect, and other contact centre technologies.

Partnering: Be confident in your technology as we support, administer and maintain our solutions to ITIL standards, backed by global contact centre leader, Genesys®. Datacom utilises the same range of technologies internally that we advocate to our clients. This platform intimacy is crucial to building trusted solutions for our clients.

Let our contact centre solutions help you:

Improve your customer retention and loyalty while increasing employee productivity, through full visibility of your operation

Differentiate your organisation and stay ahead of the game with a service offering that flexes with your business and has all of the contact centre features you need in a single, all-in-one solution.