Happiness Manager

This job is no longer available.

People across the United States choose Getaround to help them safely rent cars from friends, colleagues, neighbors, and strangers. As a Getaround Happiness Manager, you will be their champion— ensuring delivery of an extraordinary customer service experience. We're looking for bright, energetic, and passionate individuals who can grow and help lead our team.On a day-to-day basis, you'll play an essential role in delighting customers and mentoring and developing a team of Happiness Agents, Leads, and Supervisors. We need you to have an eye for details, be willing to go the extra mile, and be a bright and energetic communicator.

What you’ll be doing:

Leading a team of agents, leads, and supervisors, identifying and developing high performers.

Developing and executing onboarding and coaching programs for agents, leads, and supervisors, working to constantly improve team member experience and performance

Resolving Tier 4 escalated customer support inquiries over phone and email, while identifying areas for process, policy, and product improvement