By
following Scottish Government guidance, we are having to adapt some of our ways
of working. These are unprecedented times and it is a fast changing situation.

If
you have a general enquiry, please check mygov.scot before calling and, if you are able to, please
submit your application online. This will help to ease any additional pressure on our phone
lines at this time and protect the telephone service for those who cannot access
our support online.

We
are now also taking general enquiries via our Facebook and Twitter accounts.

We are currently unable to answer incoming calls to
our Freephone helpline. However,
you can leave a voicemail with us between 8am and 6pm Monday to Friday and we will aim to call you back
within 48 hours. We will call you back between
8am and 6pm and we will try to reach you three times.

During
this time we are continuing to process applications and make payments. However,
this could take longer than usual. We will write to you once we have reached a
decision on your application. We are grateful for your patience.

If you are looking for information on further support
packages announced by the Scottish Government, please visit Scottish Government News.