Frequently Asked Questions

Blue Access for MembersSM

If you don’t find your question in the FAQs, you may find the answer at Blue Access for Members (BAMSM). Log in or register to get personalized information based on your health plan and network.

Get detailed information about your coverage and gain access to member services. You can review your Explanation of Benefits from the last 18 months under the Claims Center tab. Find providers in your network, get information about costs for services and more with the Provider Finder® tool under the Doctors and Hospitals tab.

BAM also offers a private message option for contacting BCBSNM. In fact, it’s a good idea to sign in to your BAM account once a month or more. You may find a message with important information or requests about your account waiting for you.

You can also get an ID card, and sign up for text or email notifications and more. You can download the BCBSNM mobile app for your phone to access your BAM account on the go.

If you aren’t registered for BAM, you may be missing out on helpful information that’s tailored to you.

MyPrime.com: Pharmacy and Prescription Drug Coverage

Need information about your prescription drug coverage? Log in or register at MyPrime.com to get 24/7 access to details about your prescription drug benefits. Look up what drugs are covered under your benefit plan, find out what they cost, find pharmacies in your network and more.

Wellness Support and Discounts

Venture beyond traditional health coverage information and into health and wellness with Well onTarget®. Register or log in to find support for improving your health through fitness and nutrition. Well onTarget offers self-directed courses, health and wellness content, fitness tools and trackers, a health assessment, and more.

To support your wellness efforts, or just to get good deals, explore the Blue365® discount program. Register or log in to get discounts on a wide range of wellness products and services.

LifeTimes Member Newsletter and Website

Check out the LifeTimes member newsletter and website — now also available in Spanish — to access a variety of health and benefits articles. Get information to help you improve your health and prevent or manage chronic conditions. You can also find information about benefits and ways to make the most of your coverage.

Online Communities

In our Connect community, you can talk, share and learn. It’s designed to help you stay up to date on health care topics that are relevant to you, while connecting with others in the community to share advice and information.

If you like videos, check out our YouTube channel for video explanations of many key topics.

You can also post your questions on our Facebook page. If you prefer Twitter, visit our Twitter feed or tweet us @BCBSNM. Our staff monitors our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.

Important note: Please do not leave your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.

Customer Service

The number on the back of your member ID card is our customer service line. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with contact numbers by plan type. Find yours and call.

Frequently asked question:

I received my ID cards in the mail, but they only have my name on them and not my spouse’s. Can I get another ID card with my spouse’s name on it? Your member ID cards will only have the primary subscriber’s name on them, but they can be used by all of the dependents (in this case your spouse) enrolled under your policy.

Prime Therapeutics, LLC, is a separate pharmacy benefit management company contracted by Blue Cross and Blue Shield of New Mexico (BCBSNM) to provide pharmacy benefit management and other related services. In addition, contracting pharmacies are contracted through Prime Therapeutics. The relationship between BCBSNM and contracting pharmacies is that of independent contractors. BCBSNM, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics. MyPrime.com is an online resource offered by Prime Therapeutics, LLC.

Blue365 is a discount program only for BCBSNM members. This is NOT insurance. Some of the services offered through this program may be covered under your health plan. Employees should check their benefit booklet or call the Customer Service number on the back of their ID card for specific benefit facts. Use of Blue365 does not change monthly payments, nor do costs of the services or products count toward any maximums and/or plan deductibles. Discounts are only given through vendors that take part in this program. BCBSNM does not guarantee or make any claims or recommendations about the program’s services or products. Members should consult their doctor before using these services and products. BCBSNM reserves the right to stop or change this program at any time without notice.

Well onTarget® is not available to all members. Check Blue Access for MembersSM or ask your benefits administrator to see if you have the Well onTarget benefit.