Using web browsers to open Microsoft application documents from File Transfer Program (FTP) servers often leads to problems. While most of the files on the Forms and Resources page open and function normally, some may require special handling.

Two common problems are listed below:

Opening Problem & Solution

Problem 1 - When attempting to open a document, they sometimes do not automatically open. An unexpected FTP Log On dialog box may appear prompting the user to enter a valid Username and Password with an option to select "Anonymous." The user can click "OK" or "Cancel" at the bottom of this box.

Solutions

Option 1

Enter your computer log on Username and Password and check the "Remember Info" box, if available. Once this is done the first time, you should not be asked again.

Option 2

Select Anonymous and click "OK." This will give you access to a Read-Only File.

Option 3

Select Anonymous and click "Cancel." This will also give you access to a Read-Only File.

Saving Problem & Solution

Problem 2 - When a user attempts to save a document, an unexpected Log On dialog box sometimes appears prompting the used to provide their Username and Password. The familiar "Save As" dialog box does not automatically open.

Solutions

Option 1 - Preferred

The preferred method is to move your cursor over the file name you wish to save, right click you mouse (Control Click for Macs) and select "Save Target As" option, which will open the "Save As" dialog box. Choose a location on your computer and save a copy of the file.

Option 2

The user can supply the information. If the correct Username and password are entered, the dialog box will reappear with the correct web site prefix added to the Username. Then a second "OK" will allow the user to save the document.