Hire competent people. Since your strategy in M&A and organic, take the time to review people on the inbound. TransFirst acquisition was a disaster with so many incompetent people being put in to position of authority that added so much bureaucracy, so many layers, so many approvals that work did not get done. Marketing is a disaster. Public Relations is a a disaster.

I worked at TSYS|Total System Services full-time for more than 2 years

Pros

They waste tons of money on all of these different holiday events instead of paying their employees more

Cons

80 percent of the sales department gets written up for breathing wrong. The training is awful, and certain sales reps get handed clients from warm leads and help on deals while others get no help and no clients handed to them. Managers are rude and disrespectful to many of the sales reps

Advice to Management

Stop spending money on all of these events and raise the wages of your employees from barely above the poverty line

I worked at TSYS|Total System Services full-time for more than 2 years

Pros

Paid Sick Days, good benefits for health and dental.

Cons

Micro Managed, low paid salary for very stressful work. Feels like a sweat shop where you get screamed at by merchants on the phone all day.

Advice to Management

This should be an hourly position for the level of stress this position deals with, Or the salary pay needs to be higher per year. This is one reason you lose so many analysts. Also, having a management staff who micromanages your every move is not a healthy work environment.

I have been working at TSYS|Total System Services full-time for more than a year

Pros

Culture, work-life balance, competitive salary,

Cons

expensive medical benefits, poor tuition program, no parental leave, lack of passion to be the best, is ok with mediocrity, technology is behind, company is hyper-secure which significantly impacts the ability to do our jobs.

Advice to Management

Provide company HSA contribution, if you pass your classes reimburse them in full, pay for some of the dental coverage, reduce employee cost for benefits, consider annual bonuses for more employees, improve technology so work is easier to do, not more difficult.

Company Updates

Are you an experienced contact center professional? We are hiring for customer service representatives, fraud analysts, collectors, workforce planners, team leads and more in our contact centers all across the US, Canada and the UK!

—30+ days ago

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