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Only separate the top, left and right edges, DO NOT SEPARATE THE BOTTOM. You *will* damage the ribbons on the bottom edge, slightly heat the bottom side after the other edges are freed and gently peel it off using the rest of the screen very, very gently. There is very little glue along the bottom edge.

As shown in Step 3, and in the device tear down article, there is a hard plastic bezel around the entire chassis, and the glass screen sits in a recess in this bezel. It is the glass that we are trying to remove. After softening the glue, insert your picks down into this recess to lever up the glass. Do NOT insert any long picks or a knife or screwdriver to hasten the separation. If you insert something longer than 4-5 mm into the gap then you might damage the electronic connections built into the back of the glass screen. If these connections are damaged, the display will be ruined (some part of the screen will go blank).

Screen came off just fine using a hair dryer, but my Surface Pro 2 differs from these directions. Specifically, I got stuck not being able to remove the bezel because I don't have a T2 bit. My bezel screws are 5 x T5, 14 x T3, and 4 x T2. That doesn't match the photo shown here in step 3.