merge/join two and more ticket into one

Sometimes users/client just ignore to keep ticket number in subject an creating new ticket by replay with blank, new email. So for one case you have lot of tickets and u can not see continuous in thiscket thread.Whould be nice be able new ticket add/connect/join/merge with another, already existed (same user) so it take all messages in thread (in new ticket) and add them on the end of selected ticket (old one). And new ticket can be deleted. (system can add message in thread like - ticke thread # connected by XX and head of new ticket)U can clean up ticket system and have all messages in one ticket.Also would be nice if the new ticket number will be asociate (alias) with old ticket. So if user click on new ticket link (this will not exist anymore) it will redirect him into old ticket and show all conversation.

@Cooltom personally we close the dupe ticket with a notice saying that its a dupe and to see ticket # and we are close it. If anything actually needs condensing we copy and paste it into the one thats staying open.

@Andrewuk I do not recall the devs ever having written/said that they were going to add this feature.

@ntozier Sorry if this was inferred, however, I didn't say the devs had said they were going to add this feature.

I said, it must be one of the most requested and said it would be great to know if it is timetabled or sometime in the future. Apologies, if I inferred otherwise, I just made an assumption that as it was highly requested that it would at some point be considered for inclusion.

Additionally, it seems the ticket pinning / stapling feature that appears to be under development would have a similar effect I guess!

I would certainly hope that it would be considered for inclusion [you are right that its talked about a lot]. I was just saying that at this point I'm not aware of any plans regarding it or future ones. I dont want anyone to think that there are any at this time. :)

Then would be nice if you can automaticly add message like: ticket continue in #xxx ticket. For example have list of tickets with same email (short by date) - same like in head of the ticket and be able select one in Post Internal Note (it will add link to selected ticket). I wanted to solve it by canned response, but you can not add canned response in Post Internal Note tab.

Or how you do it? When you have 14 ticket for same case and you checking the case you search one by one in all 14 tickets? What if you want print the case :]Or When you receve new responce you copy message as internal message into main ticket, get url and go to new ticket and paste it into main ticket as another internal message "dupe see ticket #"?

This would be huge for us as well. Having multiple people put a ticket in for the same issue doesn't make sense, but it happens and we need the info from both tickets. It would be very useful to be able to merge the tickets together into one, because its not always possible to just close one as a duplicate.

I've created a merge function that if you examine a ticket, you can merge it to another ticket of the same user. It simply shows the lists of other open tickets that user has, select the one you want and it will add it. It currently works on 1.9.5.1 and the diff files are there to see what was done and if you want to integrate to other versions.

Starting 1.9.6 update now. Not sure it would integrate into a plug-in given how the code hacks I've used. I'll look up more of the plugin functionality and see if it fits. Watch for update tomorrow (Mar 26) or so with the new files for 1.9.6