Our Client is going through an accelerated growth phase, especially within the European and American markets and they are looking for an enthusiastic customer support agent who thrives on providing customer care through many different channels of communication - including: email, phone, chat, forums and social media.

You’re a great match if you possess fantastic troubleshooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.

Required:

Experience with telephone tech support

Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

Excellent organizational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles

A strong sense of urgency

Ability to empower end-users to support themselves using our knowledge base

A passion for social media or web-based software

An appreciation for easy to use, intuitive software

Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

A desire to learn, master and teach

Awesome sense of humour

Experience/Skills Desired (but not required):

Basic knowledge of various mobile platforms; iOS, Android

At least two years of support experience

At least two years in a customer service role

Understanding of software solutions

Experience troubleshooting in a software environment

Required skills

Call Centre

Technical Support

Troubleshooting

Online Help

Web Chat

Reference: 32943076

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