(I work in a call center for default management prevention for student loans.)

Me: “Thank you for calling [company]. How can I help you today?”

Customer: “Yeah, you guys keep saying I’m overdue, but I’ve been making payments. I don’t understand why it keeps saying I’m past due. I’ve made payments every month. Do you see the one I made last week? This better not have hit my credit!”

Me: “Yes, sir, I see the payment was made.”

Customer: “What’s the problem?”

Me: “Your payments regular monthly payments are set $150.00. You’ve only been paying $100.00 each month.”

Customer: “Well, how was I supposed to know my payments had gone up?! I didn’t get a notice!”