EHR/EMR Tech Support Specialist

As a Senior
Tech EHR Support Specialist supporting NextGen EMR, you would work as a
part of a dynamic team involved with providing technical support and issue
resolution to internal and external customers which may include users of all
types and skill levels. Responsibilities may also include security access
processing, ID tracking, maintenance of reporting logs, password reset
assistance, as well as more advanced troubleshooting and support.

The purpose
of this position is to function as the first point of contact and support for
the NextGen application as it relates to the provider community. This role
serves to provide application support, troubleshooting, application
maintenance, user provisioning and general information to the provider
community as well as internal Monarch staff members. Experience supporting the
NextGen EMR is highly encouraged.

Primary
Responsibilities:

Application
support services for NextGen EMR

Assesses
and interprets customer needs and requirements

Entering
service requests (tickets) for all calls received

Troubleshooting
service requests that come in via email and/or phone

Identifying
solutions to non-standard requests and problems

Solving
moderately complex application related problems

Providing
timely resolution to many application related errors/issues

Testing
functionality of application

Coaching,
providing feedback and guiding others

Serving
as a resource to others in the IT department

Document
and communicate effectively in order to ensure timely resolutions

Working
with third-party vendors in order to support the NextGen product

You&#39;ll be
rewarded and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to succeed in your
role as well as provide development for other roles you may be interested in.

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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