Gold Mallorcan eateries

Submitted by Stephen White on November 12, 2018 - 11:25

Gold Service certificate

We've all heard of the big famous restaurant awards like Michelin stars and Repsol sols (suns) which are usually focused on the higher end establishments, the sort of places you go for a super duper treat like a birthday or wedding anniversary.

For we mere mortals looking for somewhere to eat a quick snack or a reasonably priced lunch or dinner it's usually a case of trawling through hundreds of what can be very subjective opinions on the likes of Tripadvisor and others of the same ilk.

So, to redress the balance the Mallorcan tourist authority, the Chamber of Commerce, and the Restaurants Association have come up with a scheme called the Gold Service Awards. Aimed at all levels of eateries from Budget to high end, the certificates are earned by complying with a series of criteria.

A company specialising in consumer research was engaged to provide a 'secret shopper' audit in which the restaurants were judged objectively using the same criteria across the board.

So, the restaurants were analysed against benchmark standards in;

customer care, attention to the client, comfort of the premises, waiting time, ambient noise, staff training and knowledge of the menu, ease of reservation, complaints procedure, social media, and of course the quality of the food and drink.

The first 12 awardees have just been announced and it is hoped to add up to a hundred more to the list over the coming weeks and months which should be a good database to go at for all of us planning a holiday on the island.