problem with screen lock

Hi.
I have a problem locking my S3 mini screen. When I press the lock screen bottom it locks (black screen) only for few seconds and then the screen lights go on (but the device stays locked). this loop continues until the battery is consumed (which happens in 4 hrs only after being fully charged). I tried to restore the factory setting but the problem is not gone. Help plz, what shall I do?

Re: problem with screen lock

Originally Posted by mera2002

Hi.
I have a problem locking my S3 mini screen. When I press the lock screen bottom it locks (black screen) only for few seconds and then the screen lights go on (but the device stays locked). this loop continues until the battery is consumed (which happens in 4 hrs only after being fully charged). I tried to restore the factory setting but the problem is not gone. Help plz, what shall I do?

For clarification, did you just change the settings, or did you do a Factory reset, as in you had to download all your apps, etc?

Re: problem with screen lock

Re: problem with screen lock

I have the problem with my samsung mini where the screen is locked, it goes black for a few seconds but then just keeps flashing on and off.This started to happen after I dropped it in water.Everything else works perfectly and will switch on and off fine.Please help as I have only had the phone 1 month on a 2 year contract with no insurance : (

Re: problem with screen lock

Originally Posted by Lulu3108

I have the problem with my samsung mini where the screen is locked, it goes black for a few seconds but then just keeps flashing on and off.This started to happen after I dropped it in water.Everything else works perfectly and will switch on and off fine.Please help as I have only had the phone 1 month on a 2 year contract with no insurance : (

pit your phone in rice immediately and leave it for 24 hours then see how you go make sure all the holes on your phone are coverd up as the rice can get in =]

Re: problem with screen lock

Re: problem with screen lock

hi
i just got back my s3 mini from the service centre after repair of signal drop issue. now when i turn it on i get an annoying translucent window with yellow text that does not go away. also, my power button menu does not show up nor does my device lock when i press the power button.... please help! (see screenshot)

Re: problem with screen lock

SagKhan,
It sounds to me like they loaded some bogus firmware on there, or perhaps left their testbench firmware on there. I'd take it back, or use the Kies software on your PC to reload the stock firmware.

Here's an overview of what to do:
- if you don't already have the Kies software installed on your PC, download it (just search Google) and install it. The first time it runs it'll update itself to the latest version so make sure you run it once before proceeding.
- put your phone in Download mode: with the phone completely off, press and hold the Volume Down and Home and Power buttons simultaneously, and release them all when you see the Samsung splash screen
- connect the phone to your PC with the USB cable that came with the phone
-- if you've never had the phone connected to your Windows-based computer before, you'll see messages about installing drivers, etc - just wait until this is done (may take 5 or 10 minutes) [I don't know what happens if you have a Mac - it probably just works]
- in the Kies software, select the second item in the Tools menu and just follow the prompts to enter the model number (in CAPS) and IMEI/Serial Number (both found under the battery - it's ok to remove the battery at this point)
- the Kies software should start downloading the correct firmware for your phone from the Internet; once that's done (depending on your Internet connection speed) it'll begin downloading that to the phone (this probably takes 10 minutes or so)

Re: problem with screen lock

Did you fix your phone? If yes, HOW? I got the same problem... Please help....

- - - Updated - - -

Originally Posted by GSDer

SagKhan,
It sounds to me like they loaded some bogus firmware on there, or perhaps left their testbench firmware on there. I'd take it back, or use the Kies software on your PC to reload the stock firmware.

Here's an overview of what to do:
- if you don't already have the Kies software installed on your PC, download it (just search Google) and install it. The first time it runs it'll update itself to the latest version so make sure you run it once before proceeding.
- put your phone in Download mode: with the phone completely off, press and hold the Volume Down and Home and Power buttons simultaneously, and release them all when you see the Samsung splash screen
- connect the phone to your PC with the USB cable that came with the phone
-- if you've never had the phone connected to your Windows-based computer before, you'll see messages about installing drivers, etc - just wait until this is done (may take 5 or 10 minutes) [I don't know what happens if you have a Mac - it probably just works]
- in the Kies software, select the second item in the Tools menu and just follow the prompts to enter the model number (in CAPS) and IMEI/Serial Number (both found under the battery - it's ok to remove the battery at this point)
- the Kies software should start downloading the correct firmware for your phone from the Internet; once that's done (depending on your Internet connection speed) it'll begin downloading that to the phone (this probably takes 10 minutes or so)

Re: problem with screen lock

You have the same problem, as in, your phone got sent away for repair and when it came back it was displaying the same information overlay?

Have you tried using the Kies software to reload the firmware?

Or you could provide the model number/carrier/region (if an International user) and we can give you a link to the stock firmware. Or you can look here - select your device in the drop-down list in the upper left and download the latest version. You'll also need a tool called Odin (just Google it - look for v3.07).

Re: problem with screen lock

Yes, it was displaying the same information overlay. I used Kies, but it doesn't recognize the phone and I tried ODIN v3.09. After it finished its work the problem is still there. Is it very important to have ODIN v3.07?
This is the phone inside now

Re: problem with screen lock

Were you using Kies v3? You can't use the older Kies v2.6 with a phone that has 4.3 (or greater) firmware.

Originally Posted by Javid Sadid

and I tried ODIN v3.09. After it finished its work the problem is still there. Is it very important to have ODIN v3.07?

No, v3.09 is fine - they just changed the button labels and it confuses people.

I'm not sure why you're still getting the overlay - that should have been taken care of by flashing the stock firmware. There's nothing plugged into the micro-USB port is there? (Silly question but I had to ask; that's the only other reason I can think of that the phone would be displaying diagnostic information.)

Edit: be sure you boot into Recovery mode and wipe the system cache, and perform a Factory Reset while you're there.

BTW, does that overlay only appear on the Home screen?
And is your Power button functional (the earlier poster mentioned some problem with the button)?

Edit 2: can you post a screenshot of the overlay? I'm just curious about the information. (To capture a screenshot, press and hold the Home and Power buttons simultaneously, and release them when you see the screen flash with the white border.)

Re: problem with screen lock

Here is a screen picture:
No, there's nothing plugged into the micro-USB port.
Yes, I did reset the phone, and it is still there.
No it is not only on the home screen.

Originally Posted by GSDer

Were you using Kies v3? You can't use the older Kies v2.6 with a phone that has 4.3 (or greater) firmware.No, v3.09 is fine - they just changed the button labels and it confuses people.

I'm not sure why you're still getting the overlay - that should have been taken care of by flashing the stock firmware. There's nothing plugged into the micro-USB port is there? (Silly question but I had to ask; that's the only other reason I can think of that the phone would be displaying diagnostic information.)

Edit: be sure you boot into Recovery mode and wipe the system cache, and perform a Factory Reset while you're there.

BTW, does that overlay only appear on the Home screen?
And is your Power button functional (the earlier poster mentioned some problem with the button)?

Edit 2: can you post a screenshot of the overlay? I'm just curious about the information. (To capture a screenshot, press and hold the Home and Power buttons simultaneously, and release them when you see the screen flash with the white border.)

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