Technical Support Engineer - Kendo UI for Angular

Technical Support @ Sofia, Bulgaria

Job Summary

We are now on the lookout for aTechnical Support Engineerto join ourKendo UI for Angular teamand work with the large community of developers relying on Kendo UI for building modern web applications under tight deadlines.

Being a Technical Support Engineer at Progress is like no other support position. You'll be a full member of our technical staff, working closely with the product development teams, with full benefits from day one.

This is a great job for someone who’s excited by the possibilities offered by programming, but who’s most motivated by solving real problems for real people. You will be consistently engaged by diverse and interesting challenges. You'll use a constantly evolving tool set to solve a constantly evolving array of problems. There's room for coding in this position, but you don't have to be a super coder to succeed in it.

This is what you’ll be dealing with if you join us:

Owning designated issues submitted by customers and making sure their problem is solved in the best possible way

Researching variety of resources, including documentation, Knowledge Base, bug database, and Community forums

Running cases provided by customers to reproduce and diagnose support incidents

Communicating clearly and precisely with customers regarding technical issues and setting the right expectations

Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks for appropriate markings.