Shipping

We’re sorry but it isn’t an option to pick up your order directly from our warehouse.

Can I pick up my order directly from one of your stores?

When purchasing from Denmark, Sweden or Norway, you’re able to choose “Collect in Store” as a shipping method. You simply select your favourite store and will get an email confirmation as soon as your order is ready for pick-up.

How do I use the Collect in Store service?

When you’re choosing your shipping method at the checkout, select ‘Collect in Store’. Then from the drop-down menu simply select the store that you’d like to pick up from. This service is free of charge.

How will I know when my order is ready to be picked up?
You will receive a notification (either an email or SMS) from PostNord when your order is ready to be picked up.

What do I need to bring with me to collect my order in store?
Please bring a valid photo ID and the pick-up notification from PostNord.

What countries is the Collect in Store service available in?
Currently we only have this service in Denmark, Norway and Sweden, but we are working hard to expand it into other countries. Sign up to our newsletter and we’ll keep you updated.

Can I have my parcel redirected to a different address?

For your security we can’t change the address your order is being sent to. Don’t worry, if you’re not in when a delivery is attempted, the carrier will leave a card telling you where it is.

What if I am not home when my order arrives?

If you’re not home when your parcel arrives, the carrier will leave a card telling you where it is for you to pick up

Please be aware that arrival time is an estimate and unfortunately cannot be guaranteed. During campaigns and sale periods, delivery can be longer.

Who holds any additional expenses in form of import duty or taxes?

Any customs and import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

All orders are sent from Denmark, except orders to Norway, which are sent from a local warehouse in Norway.

We always refund your money to the same credit card used when placing the order. It’s not possible for us to make the refund to a different credit card.

What happens to my refund if my credit card no longer is in use?

Your refund will still go back into the card used when placing the order if the card account is still open. If your card is lost, stolen or cancelled we’re still able to refund the money to your credit card.

Yes, that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders.

Can I return an item I bought online to one of your stores?

Unfortunately, it’s only possible to exchange the item(s) to another colour or size. If you need the item(s) exchanged for another style or for a refund, you need to return it by post to our warehouse.

Can I return something I’ve bought in one of your stores online?

We’re sorry, but items purchased in our stores needs to be returned to our stores as well.

I have returned something to you, but I haven’t got the refund yet?

If you haven’t received any confirmation of your return, please start by checking your credit card for a refund. Be aware your money will always be refunded to the same credit card used when placing the order.

We’re sorry, but items purchased in our stores needs to be exchanged to our stores as well.

What if the item I want to exchange for is out of stock?

If you want to exchange your order for an item that is out of stock, we will simply refund your money.

Payment

Secure payment and currencies

In which currencies can I pay?

You can pay with one of the following currencies depending on your country:

DKK

EUR

SEK

NOK

GBP

CHF

All prices are incl. VAT.

Is it safe to shop online at samsoe.com?

Once you come to the payment option in the checkout, you will automatically be directed to a secure server on Architrade. From then on, all information between you and the server is encrypted with SSL (Secure Secret Layer) encryption. This is to ensure that no one can see the information you send. To ensure maximum security, PBS has securely approved the transmission. When you are in the safe zone, your browser window will display a small "Secure Server" icon. On Internet Explorer and Firefox, this little icon is a padlock.

We will never ask for a signature or PIN on samsoe.com. Whether you shop online or in a store, it is expressively your signature, which is legally binding. If someone is abusing your card number and expiration date, the shop is obliged to cancel the purchased. Your bank will do this for you. You will not risk anything by shopping at samsoe.com.

How do I pay?

We accept the following payment methods and credit cards:

Klarna

Credits cards

Dankort

VISA Dankort

MasterCard

Maestro

VISA

VISA Electron

There is no surcharge for using debit cards at samsoe.com.

Before payment, you will be informed about which products you have ordered and at what price.
When you select a payment method, you will be sent to a secure website on DIBS, where you must enter:

Card number

Expiration date

Control Number

(If you fill out the fields incorrect, your purchases on samsoe.com will not be implemented.)
Press "Validate payment"

The amount will not be drawn from your account until the dispatch of the products from our warehouse. You will receive an order confirmation shortly after by email and it will be shipped along with your order.
It is not possible to pay in advance, use online banking or e-cash on samsoe.com.

When do you withdraw the money?

We do not withdraw any money until the dispatch of the order.

Can I pay for my order using a gift card?

Unfortunately, you cannot redeem your gift card online at the moment, it can only be used to make purchases in store (please note this does not include concession stores). Click here to find your nearest store.

Yes. The stores in Denmark are multi-brand stores and offer a wide selection of different brands and not just Samsøe & Samsøe’s own products, while stores outside Denmark are mono-brand stores, who only sell Samsøe & Samsøe products.

Cookies and Privacy

In our Cookie Policy you’ll find an explanation of what cookies are, which cookies we use on samsoe.com, and what each cookie on samsoe.com does. Click here to read our Cookie Policy.

What is your Privacy Policy?

We are committed to protecting your privacy and keeping your information safe. In our Privacy Policy, you’ll find a description of what information we collect, what we use that information for and who we share that information with. Click here to read our Privacy Policy.

• Yes, I want to receive newsletters and accept the privacy and cookie policies. In order to send you newsletters, we will keep information about you, such as your name and your email address. We will not disclose your information to others. You can unsubscribe at any time.

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• Yes, I want to receive newsletters and accept the privacy and cookie policies. In order to send you newsletters, we will keep information about you, such as your name and your email address. We will not disclose your information to others. You can unsubscribe at any time.