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Monday, February 16, 2015

Supplier Relationships - The Power of a Compliment

While we often hear how important
relationships are in business, it's not often you run across a story or
situation quite like one we had a few weeks back... a gentleman named Mike set
in a question to the CouplingAnswers.com feedback
form regarding his Lovejoy inventory.
After reading and answering his question, we couldn't help but get excited about
the types of projects he supported (including projects with SkyTrac and Hilltrac, who are both growing players in the mountain
transportation industry).

After our team's initial blog response, Mike quickly
informed us that he had been relying on Lovejoy as one of his trusted suppliers
since 1998... and was a particular fan of Lovejoy's SU disc coupling.
During his 17 year span of working with Lovejoy, he shared that he had worked
under several company banners... but that the one thing that had remained
constant was his Lovejoy representative, Bella. Mike then went on to describe
Bella as "a competent sweet professional lady"... and asked that we
"give her (his) best".

Could Mike have paid Bella a better complement? Not
likely.

Did it physically cost him or his company anything?
No.

Did this news get back to Bella... and is she likely to
bend over backward (even further) to do absolutely everything she can to
help him out if/when a future favor is ever needed? Most certainly.

While all too often we view buying
decisions as one-time transactions, Mike's behavior served as a refreshing
reminder that partnerships and supply lines can be greatly strengthened simply by
treating others with respect and lavishing praise if and when appropriate.

Lovejoy is incredibly lucky to serve
such amazing clients like Mike, and is equally blessed to have loyal and
compassionate employees like Bella... who can step up and exceed customer
expectations. Thank you Mike... and best wishes with whatever you choose to
conquer in life!

Note: Lovejoy does not
recommend using Lovejoy products in any condition where human welfare might be
put in jeopardy should there be a failure inclusive of drive train, steering
mechanisms, or people moving devices. Couplings, by design, are created to fail
under a number of circumstances including but not limited to peak torque,
excessive misalignment, environmental conditions, and general fatigue. For any
further questions, please consult a Lovejoy application specialist and/or see Lovejoy's purchase terms and conditions.