For each of the following questions, please give your best response based simply on your personal view of your organization. We expect some questions use terms that are unfamiliar to you. That’s OK; just respond “No Opinion.”

1. Processes are managed from facts, not opinion.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

2. Our processes have targets, goals or service level agreements.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

3. There aren't too many hand-offs from one person or group to another.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

4. People have the ability to comment on and help revise processes.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

5. Redundant process steps are kept to a minimum.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

6. Our processes are not too manual.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

7. There are no dead-end paths, where a process path ends with no clear next steps.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

8. People are provided the right tools to be successful.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

9. Process is compliant with regulations and passes internal and external audits.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

10. Process maps are displayed in a graphic format, not just documented in words.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

11. In our processes, it is clear who performs what steps.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

12. Wasted time and money in processes is minimized.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

13. Processes have clear management sponsorship and support.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

14. Customer satisfaction is measured and acted upon.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

15. Metrics are transparent and don’t hide poor behavior.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

16. Our processes don't have too many re-work loops where work is handed back to a previous step to be worked again.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

17. My organization doesn't have redundant or overlapping processes.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

18. Process users are rewarded for following the standard path and "pay" for following longer, custom paths.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

19. The organization works to help people understand what their roles are and why they should want to follow processes.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

20. When there are decision points, it is clear what those decisions are and the various different paths from the decisions.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

21. There aren’t a few people or groups that act as bottlenecks to slow down the whole process.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

22. Policies, i.e., guiding rules of conduct, are documented.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

23. Processes are effective, i.e., they accomplish what they need to.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
No Opinion

24. We track process health through metrics that are visibly displayed.