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What is the make or brand/model of the phone you are referring to? Does it has a line 1/2 selector or a ringer selector on the panel?
Maybe the phone you have has a selector on its side.
I need more info.
Best regards.

Ringing is assigned in system programming, so if your phone doesn't ring you can't change that unless you have person on site who works on the system at that level. Some places use the night mode feature to make certain phones ring in day mode, and others to ring in night mode. Not very likely but sometimes the mode gets switched at places who don't realize they have another mode, suddenly only 2 phones ring instead of ...5. Feature,80,Feature, is the code to switch back and forth on a Pro II, an Elite, and an IPK system. This would be done at the reception phone. These phones also work on several other systems so don't know if this works for you. Or maybe you set Do Not Disturb, which would keep your ringer off.

If #1 the phone SYSTEM usually has an option that you have to program and add you to the ring pool for the outside lines.

If #2 does not ring it is also a function to disallow ring, but it very well could be the phone. Since the line is all that matters and NOT the phone, you could try another phone at your location and see if the same happens. If it does, you will need to program the SYSTEM from either Ext. 10 or 11 to add you to the ring pool and allow ring.

Turn the program toggle switch on (right side of KSU), go to the phone to be programmed and press the # button, then press the line button to ring, then pick up and then hang up handset. You should hear a confirmation tone. This will affect all line buttons, even the ones not pressed. Any line buttons not pressed will not ring. Do this at each phone.

Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it.
This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail.
I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail.
Did you set this up yourself? How did you program the phone system?

WOW
Ok this post is OLD, but for anyone else having this issue, this is the solution...

There is a programming feature that states: DELAYED RING on certain lines, meaning you can physically see a call coming in to the system (via line flashing), but it will not ring at your desk till something like the 4th ring(hence the name DELAYED ring).

If your set does not ring, and you pick up the heandset, the phone system doesn't know if you want to answer the call -or- you just want to make an outgoing call...
Therefore the Mitel system picks up internal dialtone and waits for you to make the initial reaction (hit 9 for a line out or hit a line that is flashing on the set).