The North West London Hospitals Case Study

They wanted Previously the Trust had offered a selection of subjects via e-Learning. This catalogue was a mixture of locally developed, locally hosted content together with third party commercial packages from differing providers and accessed via a variety of methods. They had a vision to enhance existing initiatives by taking advantage of some of the developments in the various modules of the Electronic Staff Record and adopting a more ‘joined up’ system. We thought We felt that not only could The Trust expect to see significant administrative benefits by streamlining and automating the collation of data but also improved reporting in both accuracy and availability. By adopting the OLM eLearning (NLMS) module as a means of delivery for all e-Learning, this common access point would improve the user experience by simplifying the process of identifying a learning requirement, finding the right course and completing it online.We delivered Advantage was taken of the Bulk User Creation facility offered by the ESR Central Team to create Local System Accounts for all Trust staff, at the same time the Auto User Creation functionality was set up in ESR meaning all new starters would have their learning account set up automatically further reducing administrative overheads. Via a series of targeted communications ranging from screenshots, intranet bulletins, payslip notifications etc. awareness was raised of the new system and the requirements of staff to ensure their compliance.We worked closely with the Trusts IT Team right from the start to ensure necessary enhancements were able to be made as and when required.During the first month following Go Live, the Trust enjoyed a fantastic take up by the workforce resulting in approaching 1000 completions by staff. This increased to over 3000 in the second month. The consolidation of all existing e-Learning into one integration of all data streams within ESR ensured timely and accurate reporting and a cultural change to the workforce toward learning resulted in significantly increased levels of compliance.