Wednesday, November 12, 2014

3M Cloud app crashing on some Apple devices after update

If you use the 3M Cloud Library on an Apple device and recently updated the app this week, you may find the app crashes. 3M Cloud Library has traced the crashing to the syncing of bookmarks to the cloud. They are working hard to resolve the issue.

In the meantime, if you can’t read your book in the 3M Cloud app on an Apple device, here’s what to do:

Use the 3M Cloud app in airplane mode – this will prevent the bookmarking syncing issue from crashing the app

Uninstall and reinstall the app, but do not open the book that crashed the first time, unless you have your device in airplane mode.

We apologize for the inconvenience, and thank you for your patience! Hopefully 3M Cloud will have this resolved soon.