Microsoft Edge is no longer supported for recording. Recommendation is to use IE11 if using Internet Explorer.

With regards to the description, Record It!, is this the same Record It! that is installed as part of the UPK client installation. Start > Programs > User Productivity Kit Client. There is an option for the Record It! client.

If yes, I recommend recording the same steps once with in the UPK Developer Client and the second test with the Record It! client to compare the recordings.