On-Premise Support

Support for your On-Premise deployment of Crafter Enterprise Edition provides guaranteed response times to support issues and also includes a commercial license. Our Enterprise Edition support is offered for a low-cost, annual subscription fee, and is offered with two support options as illustrated below.

On-Premise Support Options

Gold Support

Platinum Support

Hours of Coverage

Standard Business Hours

7x24 for Severity 1 issues; Standard Business Hours for all other issues

Kaplan

Why Crafter

Crafter CMS provides business users with powerful yet easy to use content authoring tools, drag and drop design, and in-context review capabilities that anyone can use.

Crafter CMS makes it easy to engage your target audience with dynamic experiences that are immediately relevant to them with Crafter CMS's advanced targeting and personalization capabilities.

Powerul, easy to use editing and multi-channel preview tools for non-techical authors

Simplified integration with best of breed marketing automation solutions and your enterprise systems

The most modern Java-based web development platform on the planet

To get better results you have to be different. Crafter CMS delivers what no other enterprise Web CMS can because it's built like no other CMS in its class. Crafter CMS combines user-friendliness, powerful enterprise features, and the highest performance on the planet. So you're able to easily deliver blazing fast, highly personalized digital experiences to your audience.