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About Avaya

Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations. Enable your mobile workforce to collaborate, and promote commerce any place, any time, and on any device. True plug and play reduces... Read more

About Salesforce Lightning UI

Built on the Salesforce App Cloud, the new Lightning Experience combines the new Lightning Design System, Lightning App Builder, and Lightning Components to enable anyone to quickly and easily create modern enterprise... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce Lightning UI, allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce Lightning UI

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforce Lightning UIintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

About Avaya

Avaya, a telecommunications company, was spun off from Lucent Technologies in 2000. The company can trace its roots to AT&T, but it has now become a communications powerhouse in its own right. The Santa Clara-based Avaya started business as a public company but was returned to private status in 2007 after being purchased by two private equity firms. It returned to public status in 2011 in a successful attempt to raise money to buy Sipera Systems. Over its history, Avaya has purchased many companies to expand its product offerings, including Ubiquity Software Corporation and Traverse Networks. A $900 million deal in December 2009 gave them control of Nortel Enterprise’s assets, including patents. Led by CEO Kevin Kennedy since 2009, the company continues to build up the infrastructure to deploy all-inclusive communications solutions.

Avaya’s many services and products revolve around communications, customer experience, networking and the cloud. Avaya provides the hardware, including conference, desktop, and wireless phones, for communication systems and networks. Once the system is set up, the company offers management services to keep the system working at an optimal level. Contact Center and Data Networking Managed Services are just a few examples. Many of these products and services are bundled together as “Vertical Solutions” for customers in banking, healthcare, insurance, hospitality and higher education. Companies can even select Avaya solutions based on the number of employees.

Ranked among the global top 100 software companies by PricewaterhouseCoopers in 2016, Avaya has been the recipient of many industry awards. Customer service awards won by Avaya in 2016 include the Northface Scoreboard Award from Omega Management group and the Contact Center Technology Award, presented by Customer Magazine. Avaya Breeze, a platform for online collaboration, was recognized as Communications Product of the Year by TMC. Avaya is also regularly recognized for innovation. Previous innovation awards include TechTarget’s Innovation Network Award in 2015. Avaya was also named as a finalist in the Fierce Innovation Awards: Healthcare Edition in 2016.

About Salesforce Lightning UI

In 2016, the cloud-based CRM software Salesforce launched Salesforce Lightning, a completely revamped version of Salesforce that allows businesses to design their own applications and integrate them into the Salesforce Cloud App. Salesforce Lightning is the twenty-first century, public version of the component-based framework that produced the Salesforce 1 mobile app, but Lightning is reimagined so that companies can customize and optimize their CRM software to best suit their needs. Salesforce Lightning gives businesses the freedom and flexibility to revamp their user interfaces across a myriad of devices, including desktop, tablet, and smartphone.

Salesforce Lightning has several elements that let businesses create, manage, and customize their own interface. Salesforce Lightning Component Framework provides a user interface framework for developing flexible web applications for all devices. More specifically, the Lightning Component Framework provides discreet components directly “out of the box,” which gives businesses accessible components that are immediately available to be customized and developed for their own needs. In addition, the Lightning Component Framework uses event-driven architecture, which means that each component can be ascribed to any application event. This framework allows components to be used discretely from each other, or work with each other, depending on the specific needs of each business. The Lightning Design System can bring together standard and customizable components together seamlessly, which allows variable components to work together effortlessly. Using components to build apps facilitates parallel design work, promotes faster development, and augments efficiency. Salesforce Lightning is always connected to the server, but only calls the server when necessary, which maximizes the program’s efficiency and diminishes lag time.

Salesforce Lightning App Builder offers developer tools and design resources which allow companies to build more sophisticated apps easily. Components are available from a drag and drop library, which means that companies can build on a strong architecture instead of having to build individual components from scratch. In addition, the Lightning App Builder allows the apps to be built visually, making App Builder user-friendly and more manageable.

Other key elements of Salesforce Lightning include easily customizable dashboards, opportunity boards, activity feeds, device flexibility, and app scalability. With customizable dashboards, businesses and customers can manage their own visual profile and add the right amount of columns and details, while activity feeds allow for real-time data visibility. Salesforce Lightning’s device flexibility makes it clearly visible and understandable across all devices, intuitively working across a variety of device operating systems. Also, the apps produced individually by businesses can be sold on the AppExchange, which allows business to exchange and collaborate with others in their field.