Assertiveness Skills

Course Aims

The absence of this core communication skill lies at the heart of many workplace issues. Whether between individuals, within and across teams, or between different levels of staff. It can lead to unresolved conflict, withdrawal or worse.

The good news is that we are all able to learn to be assertive and to improve out communications and become more confident in the workplace.

This one-day programme aims to bring a depth of insight into a person's own thinking process and behaviour patterns, which will enable them to make conscious changes through new learning and skill application.

The aim in all communication should not be to win, but to seek the best outcome for both parties. This course will provide delegates with the key skills to plan and structure their communications to best effect for each of their own specific workplace situations.

Delegates should feel more confident and in control when dealing with work relationships, difficult people and situations as a result of this training.

Course Outline

Welcome and Introductions

Personal Experiences and Course Objectives

Behaviour Recognition

Passive, Aggressive and Assertive Behaviours

Passive/Aggressive Behaviour

Assertiveness Assessment

Style Analysis

The personal benefits of assertive behaviour

Beliefs, Rights and Responsibilities

Thoughts affect behaviour

The rights we give ourselves and others

Belief Changers

Developing Assertive Behaviour

Active Listening and Questioning

Assertive Verbal and Non-Verbal Behaviour

Managing Passive and Aggressive Behaviour

Human reactions

Empathetic Assertion

Skills practise

Action Plans

Our team are based in Kent but operate across the UK, delivering training sessions to your team. For more information on our courses or to discuss a bespoke training programme that you may require, please get in touch.