I am attempting to cancel reservation at Springhill Suites Chicago Downtown River North...

GetHuman-kwolt's customer service issue with Booking.com from May 2018

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Confirm cancellation on both Marriott*Springhill Suites and Booking.com Refund my credit card by Marriott *Booking.com confirmation number: ********** pin **** ... I am attempting to cancel reservation at Springhill Suites Chicago Downtown River North. I spoke to lLinda at Booking. Com. She was unable to get in touch with the. I called Springhill Suites myself and spoke to Katy who said my reservation can be *Cancelled without a penalty. I would like conformation of this and a refund to my credit card by Marriott* Springhill Suites. Thank you

I have spoken to Andre and Katy at Springhill Suites and they both sai they cancelled the reservation without a charge. No confirmation e-mail. *Booking. Com still shows an active reservation and a charge of $****.*Get Human

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