Call Center Representative
Salary

The average Call Center Representative in the United States earns approximately $12.33 per hour. Cash earnings for Call Center Representatives — which occasionally include more than $2K from bonuses and more than $4K from profit sharing — stretch from around $20K to approximately $38K. This group's pay is mainly influenced by the particular firm, followed by geography and tenure. Health benefits are not enjoyed by everyone in this line of work, and nearly one-fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by the larger part. Job satisfaction for Call Center Representatives is high. Female Call Center Representatives make up most of the survey respondents at 73 percent. The data in this summary comes from the PayScale salary survey.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

Find Out Exactly What You Should Be Paid

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

Call center representative must be able to meet company standards for calls in areas such as quality, volume, and accuracy. This position also requires a excellent interpersonal skills, as representatives will be required to interact with many different types of people. Most companies prefer problem-solving and conflict-resolution skills, because some customers may be dissatisfied with a product or service. A high school diploma or equivalent typically is required, and many employers prefer a college degree. A minimum of one year of call center or customer service experience may be preferred.

Call Center Representative Tasks

Document outcomes and steps taken.

Update customer files and databases.

Investigate and follow up on customer problems.

Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.

Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative

Plan your career path. Drag job titles to investigate a particular path and click on a link to see where particular career can lead.

As Call Center Representatives transition into upper-level roles such as Call Center Manager, they may see a strong upturn in salary. Call Center Managers earn $52K on average per year. Call Center Supervisors or Call Center Team Supervisors are common next-step roles for Call Center Representatives moving up in their careers; annual pay for Call Center Supervisors is $14K higher on average, and it's $11K higher for Call Center Team Supervisors.

Call Center Representative Job Listings

Search for more jobs:

Popular Employer Salaries for Call Center Representative

Call Center Representatives flock to Verizon Wireless for generous paychecks, where average earnings of $32K lead the pack in compensation.

Popular Skills for Call Center Representative

This chart shows the most popular skills for this job and what effect each skill has on pay.

Call Center Representatives seem to exploit a large range of skills on the job. Most notably, skills in Insurance, Customer Relationship Management, Customer Service Metrics, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 8 percent and 12 percent. Skills that seem to negatively impact pay include Spanish Language. Most people experienced in Call Center also know Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Experience and pay tend to be weakly linked for Call Center Representatives — those with more experience do not necessarily bring in higher earnings. Those in the early stages of their career can expect to make around $26K; however, individuals with five to 10 years of experience bring in $29K on average — a distinctly larger sum. Call Center Representatives who work for 10 to 20 years in their occupation tend to earn about $31K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $32K on average.

Pay Difference by Location

Home to some of the best pay for Call Center Representatives, Seattle offers exceptional salaries, 31 percent above the national average. Call Center Representatives can also look forward to large paychecks in cities like New York (+19 percent), Los Angeles (+15 percent), Philadelphia (+12 percent), and Chicago (+12 percent). The smallest paychecks in the market, 10 percent south of the national average, can be found in Phoenix. Workers in Orlando and Las Vegas earn salaries that trail the national average for those in this profession (6 percent less and 3 percent less, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Roswell:

"Repetitive."

Pros: Helping the "nice" people.

Cons: Angry, hateful customers who blame me for something I have no control over.