A multiuser licence is the perfect way to allow concurrent user access to the core ITIL 2011 books. If you have an ITSM team that needs access to all of the core books, then a multiuser licence will no doubt be the most cost-effective way for them to access the content.

The ITIL titles are structured to be read as a five title series, each building on the work of the other. The links between the titles have been enhanced and made clearer in the new versions.

Customers have also purchased:

As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

What's Changed with the Update?

The update is all about improving consistency, accessibility and usability of the core publications. The new books have improved coverage and descriptions of roles and responsibilities, improved process descriptions and are fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.

Definitions have also been standardised between the books and have been aligned with the glossary, being updated where necessary. Inconsistencies in content and structure have been removed. In Service Strategy particularly, explanations will be made more straightforward and accessible.

Key Features and Benefits:

Includes all of the core updated (2011) ITIL publications, enabling you to purchase them all in one go in a multiuser licence.

All the titles in the suite have been updated to take into the account the results of an extensive review, making these books more usable and accessible than ever before. This means it is easier than ever before to apply ITIL in your organisation, reaping the benefits!

Explanation of Concurrent Multiuser Licences:

A concurrent multiuser licence enables a number of people to simultaneously access the full range of ITIL material in its full online format. Multiuser access to the material is by IP authentication, password and username, or referral link and this means that any person accessing the material using these methods will be able to do so – up to the maximum number of simultaneous users permitted by your licence. As all users of ITIL material within an organisation do not necessarily need to access it simultaneously, a multiuser licence can be a very cost-effective option. A licence covering one concurrent user, for example, may support between 10 and 15 users inside your organisation, depending on the frequency and timing of each user’s access of the material.

We can (and often do) supply multiuser licences for larger organisations that may need hundreds of staff to access the material – please contact us for a price and any specific information you may need in considering this purchase.