IT Helpdesk Specialist

IT Helpdesk Specialists serve as the first point of contact for providing technical assistance and handling support for issues related to computer systems, hardware and software. This role performs remote troubleshooting through diagnostics and asking relevant questions and determines the best solution based on the issue and details provided. This role is also responsible for provisioning and de-provisioning users, installing hardware, performing PC maintenance, upgrades and configuration.

Responsibilities Include:

Work individually or with other team members to troubleshoot computer system issues, identify root causes and develop solutions to implement

Serve as the first point of contact for employees seeking technical assistance over phone, ticketing systems, instant messaging and email