Email Us:

Call Us:

Need to speak with someone? Our customer care team is ready to pick up the phone!

Monday to Friday from 8am to 8pm EST Saturday and Sunday from 9:30am to 1:00pm EST

(813) 444-7914

Live Chat:

Coming Soon in 2019! Yes we are very excited.

Was I Charged Twice?

Your credit card will only be charged once at the point of sale.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Complete Order” button once to avoid multiple authorizations.

I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

My Order Won’t Go Through. What Should I Do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Complete Order” button once to avoid multiple authorizations.

I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?

I’m In Love With Something That’s Out Of Stock In My Size! What Can I Do?

New items can sell out quickly, but we may get more soon! Keep checking often :)

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged.

How Long Does It Take To Process My Return for Refund?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

When Will My Order Ship?

Most orders ship within 2-3 business days of purchase. Shipping times may vary due to the availability of merchandise and some items are made to order. Orders are typically not shipped on the weekends or on U.S. holidays.

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello@jacksonsrunaway.com to your safe sender list.

You can also check your order status by signing into your account on our website.

Why Was My Order Canceled?

Typically this occurs because due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

Do You Have Any Store Locations?

Yes, on the Internet! We’re an online-only retail store, which means you can shop with us 24/7 from around the world, from the comfort of your home, hammock or personal beach!