Shipping Policy

Domestic and International Shipping Policy

Shipping Rates and Policy

We ship Monday 9am-Friday 3pm EST. Our policy is that orders go out 1-2 business days and are NOT guaranteed to go out same day. If you order on a Friday it is not guaranteed to be ship Friday even with our 2pm (EST) cut off time. There are no exceptions as our drop shipping facility is closed on weekends. We do not Ship on holidays so if you order on a Friday holiday weekend your order may not ship until Tuesday after the Monday holiday.

Lead Time For Shipments Schedule

January through Aug Retail: 1-2 business day lead time

Sept through December Retail: 1-3 business day lead time due to harvest and holidays

Your Shipment will come from Our Utah or Florida Warehouse. Charge on your bank statement will be from “NF Skin”

Even if you do live in one of these countries, we cannot guarantee that the package will make it, and international ordering is done at the risk of the customer. Packages held by their country’s customs on purpose or by mistake are the responsibility of the customer and Hempgenix is not responsible for these actions. Once the international package leaves our facility all responsibility is on the purchasing company or individual. We are not able to keep up with changes in international law, and will adjust our site on an ongoing to attempt to reflect to current ability to ship to certain countries. If you have a package held by customs, you will want to contact customs in your country. Most often a piece of info is incorrect or missing for them to send the package on it’s way. We are not liable for any Taxes for payments you will need to pay to customs or government officials to receive your package.

All shipments are sent via the US Postal Service for Domestic, USPS,UPS, and DHL or Fedex for International Shipping.

Raw Materials (FSO Oil and isolates): lead time 10-14 days during months Sept-December, January-August 4-7 days

Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 24 hours of receipt of package.

LEGAL & FDA DISCLOSURE

FDA Disclosure:
*These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. The Food and Drug Administration (FDA) considers non-THC based hemp products to be "food based" and therefore legal without a medical marijuana license. CBD Rich Hemp Oil is legal in all 50 states. Hemp Genix CBD Oil Products Contain ZERO THC.
Legal Disclaimer:
Hempgenix.us or affiliates do not sell, distribute, or manufacturer any products that are in violation of the United States Controlled Substances Act (US.CSA).Legal in the US What’s great about CBD is that it’s legal in the United States when contained within hemp oil under the 2014 Farm Bill.