Translation of the abstract (English)

Objective: The study aimed to investigate the expectations of patients in a general
psychiatric hospital regarding an “ideal” doctor. Methods: 60 problem centred
interviews with psychiatric in-patients were analysed by using a summarizing content
analysis. Results: Analysis of interview data showed three fundamental areas, which
are important for patients: doctors´ personality, ...

Translation of the abstract (English)

Objective: The study aimed to investigate the expectations of patients in a general
psychiatric hospital regarding an “ideal” doctor. Methods: 60 problem centred
interviews with psychiatric in-patients were analysed by using a summarizing content
analysis. Results: Analysis of interview data showed three fundamental areas, which
are important for patients: doctors´ personality, physician-patient-interaction and
treatment as well as doctors´ treatment environment. The “ideal” doctor 1. is
reachable and takes his time (75%), 2. is friendly and congenial (63%), 3. shows
commitment and interest (60%), 4. is an understanding and sensitive contact person
(60%), 5. is responsive to needs of patients (55%). Conclusions: For that reason,
optimal time management and social competence is necessary and should be a part
of medical students’ and doctors’ education. Focusing on patients´ expectations can
positively influence their treatment satisfaction.