Emergency Mental Health Services

An alternative to 911 for experiencing a mental health crisis

When your child is having a mental health crisis, you may feel powerless to help. Wayside's Mobile Crisis Intervention team will partner with you and honor your family’s voice and preferences. We work to stabilize the situation, provide support, identify your needs and the ways to meet them.

Mobile Crisis Intervention is a mobile, on-site, face-to-face therapeutic response to youth experiencing a behavioral health crisis. The MCI team will identify, assess, treat, and stabilize the situation and will reduce immediate risk of danger to the youth or others. MCI’s mobile therapeutic response includes crisis intervention, stabilization, and coordination, for up to 7 days, until the youth is stable or transferred to another level of care.

This service is provided 24 hours a day, 7 days a week, 365 days a year. Wayside is subcontracted by Advocates, Inc., to provide MCI services for youth and families in the MetroWest and Waltham areas.

Contact

Families experiencing a behavioral health crisis are advised to contact their local Emergency Service Provider to request intervention. MCI is then dispatched to the family as appropriate. This service is only available to those who have MassHealth (behavioral products) insurance.