The phone number specified in Yandex.Passport is already linked to another account in Toloka. You can go to Yandex.Passport and link a different phone number.

You can't use the same phone number for different accounts in Toloka, even if one of them was deleted. According to the User Agreement, you can only register once in Toloka during the entire time of using the service.

How can I cancel the withdrawal?

Money was already withdrawn

If the request is successfully processed and the money is credited to your account in the payment system, it is impossible to cancel the request and return the money back to your Toloka account.

The request is being processed

Fill in the form and specify:

The payment system.

The date of the request.

The amount.

Note. Don't send repeated requests or ask for a faster response. The support service reviews all incoming requests. You will receive a reply within a few days.

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Other questions

Fill in the form:

Note. Don't send repeated requests or ask for a faster response. The support service reviews all incoming requests. You will receive a reply within a few days.

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Questions about tasks

There are no tasks in the list

Make sure that:

You chose at least one requester and at least one task category in the task list .

If you receive spam, or if someone tries to obtain your contact information or suggests installing any programs, write to the support service:

Note. Don't send repeated requests or ask for a faster response. The support service reviews all incoming requests. You will receive a reply within a few days.

Feedback

My rating dropped

The rating is a complex evaluation of your activity and the quality of your responses. The more tasks you complete and the better your responses are, the higher your rating. Neither requesters nor administrators can influence your rating. The rating is calculated dynamically over the past few weeks.