You can customize the drop box page. You can change the look and feel, as well as the required fields and optional fields.

Currently, I'm signed up for a free account (my profile says a True Account), which may explain why I'm not able to find the customization features. If that's the case, can you tell me what service level is required to access the customizations? Or, am I just not looking in the right place with my current account?

In general, if you have an Enterprise level subscription, we usually can customize the drop box fields for you for no extra charge. If you have other requirements, dependent on the amount of work, we may or may not charge you a one-time fee.

For regular premium plans, please send an email to DriveHQ support about your requirements. Based on the amount of work, we will decide if we will charge a service fee.