This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include:

Ive had great service from Capital Chevy. They have been around a really long time. I even remember them when they were on 6th and LAMAR in downtown Austin. It has been a family tradition to buy our cars there, and to go there for the routine service. Everyone has always been very nice and the service has always been great.

Had my $46,000 truck towed there because a radiator hose burst,I couldnt fix because it was difficult to get to. They told me I needed new radiator,fan shroud and coolant for $1600,then called back to say it needed a $240 hose,which led me to believe Im the one getting hosed. $1800 later Im wondering what the heck I was thinking letting these bozos touch my only vehicle. You live you learn,but dont go to Capitol Chevy for anything or you may get hosed like me!

This is the worst experience I have ever had at a dealership. I brought my van to Capitol Chevrolet on 5/7/11 to have a set of keys made (they are the chip kind). I was told that work would commence on monday and it would take about an hour. Well, for the next 6 days I was fed a string of excuses and promised every day that my van would be ready "tomorrow". On 5/13/11 I called them once more and was asking about the "progress" of my vehicle.....well I was in the middle of being given another line of bull when my mother grabbed the phone and unleashed the kind of fury I should have let them have days ago......and suddenly my car was going to be ready in 20mins. Wow. Almost a week for keys....I should have turned into a raving looney days before....I might have gotten service sooner.

But this is not the worst part. Three days after I get my van back it completely dies on me. It wouldn't even turn over. I keep my van in pristine running order, and it was in top form when I dropped it off. I called them to ask "whiskey, tango, foxtrot, over" and they try to pin it on me....naturally.

What they had done (or didn't do) was improperly reattach the lead to my battery. It was barely hanging on and the terminal cover was bent all the way back leaving the lead exposed. So this was not a case of "it came loose", it was deliberately disconnected.....and then put back on sloppily.....this could have given out on me in the middle of traffic while I was carrying my baby, leaving me stranded. They should count their lucky stars it just left me stranded in the driveway.

They claim the battery had nothing to do with their install of the new key.....even if their claim holds true; if they really did the thorough 20-something point inspection they printed out on my receipt then they must have been BLIND not to see this.

Citysearch User

Tuesday, November 11, 2008

Rating:

Value:

Service:

Quality:

Great place to buy a car by Rebecca D. at InsiderPages

We bought my used Tahoe from them online. It was great because they do not sell based upon commission. They offered to give us a hotel stay, full tank of gas and came down over 7K off sticker...I never had to haggle and deal with a run around. Very friendly staff and will definantly do business with again. I say ask for Newton in interent sales.

swtnncntme

Monday, June 30, 2008

Rating:

Value:

Service:

Quality:

Amazing service at reasonable prices!

Last Thursday I called to set up an appointment for Monday because my truck was making a wretched noise. It had this vibration for the last few months but none of the 4 mechanics I took it too could diagnose the problem. Friday, as I sat in the drive thru at McDonalds, the noise was so bad they asked me to turn my truck off so they could hear me! I was so humiliated, I called and told them my truck was being dropped off right away. I was stunned when my service advisor, Bill Arrellano, bent under my truck and stopped the noise, diagnosing it within SECONDS! What ASE certified mechanics hadn't identified for months, was figured out immediately by Bill. He actually called right away and let me know what was going on and when to pick up my truck. I've always gotten terrific service from them but hesitate to have stuff done when I think dealers are expensive, but they do it right. Also when I checked on pricing for my transmission fluid and filter change it was $40 cheaper than the independent repair shops I called! And Capitol was checking other things for FREE that I would have had to pay Meineke to check! What a deal! I'm recommending them to all of my friends.