From what I've read T-mobile has asked phone manufacturers to disable band 12 on phones that lack VoLTE as without it you can have issues where your phone has full bars but you can't make a call. Unfortunately for whatever reason Motorola has not included VoLTE support in either the new Moto G or E and thus disabled it. It's annoying to say the least to punish many for the sake of a few but I get where they are coming from. Also it's not like Motorola couldn't have gotten VoLTE support working. I imagine with their flagship Moto X they will have VoLTE working so band 12 will be enabled.

That is unfortunate. I was thinking of buying one for my daughter who is a college student in New York City. Lack of Band 12 probably won't make a difference right now, but it makes me hesitant to buy a phone that is not quite as "future proof" as was originally thought to be.

That is unfortunate. I was thinking of buying one for my daughter who is a college student in New York City. Lack of Band 12 probably won't make a difference right now, but it makes me hesitant to buy a phone that is not quite as "future proof" as was originally thought to be.

I guess if there is any bright side the phone is capable of band 12 so if Motorola was to enable VoLTE they could turn it on. Of course none of that means it will ever happen.