Each Van Cleef & Arpels Necklace is handmade by skilled craftsman, then checked and tested manually at every stage of manufacture, everything is done to guarantee maximum quality in a high precision.

1. About Product:(1). Q: Is your jewelry real or replica? What's the quality for your replicas?A: We provide our customer the highend replica Cartier,Bvlgari,Van Cleef & Arpels jewelry and Hermes jewelry. 100% made according to the original design. The pictures you see are of actually taken at the studio of Imitationjewelry.co, You will get exactly what you see in our pictures.

(2). Q: What's the material of your jewelry? Do the jewelry GOLD PLATED or PAINTED?A: Our jewelry are 316L Titanium Steel plated with gold and genuine Rhodium (which is a cousin of Platinum), Some plated with high purity imitation diamonds. All 18K GOLD PLATED but not PAINTED. So it will never fade off, will not tarnish if you wear it all the time.

(3). Q: Why are you more expensive then other other sellers?A: We know we're not the cheapest option online. CHEAPEST IS NOT ALWAYS THE BEST. We aim to provide our customers the best quality but not the cheapest. We ensure you'll satisfied with our products.

(4). Q: What's the difference between your replicas and a authentic one?A: We made our goods at our factory, using almost all the same materials (in most cases all the same materials) that are used in making the originals so as to have our replicas look and feel the same as the originals. Have the same size,weight and color. Have all the precision and functions you desire without expensive price.

2. About Size:(5). Q: How to choose the right size?A: Knowing your jewelry size is essential to purchasing. Please refer to this link for more jewelry size information.

3. About Packing:(6). Q: Do you include jewelry box for the jewelry? A: Yes. All items FREE come with original brand Box & exquisite packaging. Please do not worry, we are experienced on packing.

4. About Shipping:(7). Q: Where are you located? How does your company ship? Where do you ship my order from?A: We are located from Guangzhou,China. The order will be shipped from China by EMS or DHL. Please don't worry. We can send all over the world.

(8). Q: When will my order be shipped? How long to ship to my country?A: Orders are shipped 1-2 business days after the order has been received. You will receive an email notification once your order has shipped along with tracking information. All orders takes about 1-2 days to process( not include weekends), Shipping by Express(EMS) takes about 5-8 days to USA, Canada, Europe etc. DHL takes about 3-5 days. We strongly recommend you select DHL shipping option.

(9). Q: How can I track my package?A: You will receive an email notification with tracking information once your order has shipped. This will contain a tracking number and tracking link to follow the shipping status for you order. You can also click the "Check Shipment" button on the left of page for details.
DHL tracking number has 10 numbers (10 digits) & packages can be tracked at: http://www.dhl.com/en.html
EMS tracking number has 13 numbers (9 digits) & packages can be tracked at: http://www.ems.com.cn/english.html

(10). Q: Do you offer free shipping? How much cost to ship to my country? A: Yes, We do.
We offer free shipping by EMS if your order over $200.

We offer free shipping by DHL if your order over $300.Attention please: We can only send by DHL to some countries from China. You can also estimated the shipping cost before shopping.

5. About Payment:

(11). Q: Is my payment secure? Is my credit card information safe on your site?A: Yes, Our customer's security and protection is our highest priority. Our secure online credit card processing is handled by Secure Trading who utilize the most secure reliable and up to date online payment system available today. We do not store any credit card information on our servers. Please don't worry.

(12). Q: How can I pay for my order? Can I pay with Paypal? A: We currently accept payment via credit card(This includes VISA and MasterCard), Western Union, Money Gram and Bank Transfer. Sorry, PayPal is not accepted at this time.

(13). Q: What's your promotions? Do I have discounts if I placed the multiple orders or big order? A: Yes, We offer a variety of promotions.

We offer our customer account point after successed payment. You can use your points when you placed order in the future.

We offer a 5% discount on total amount over $500.

We offer a 5% discount if you can buy more than 3 pieces.

We offer a extra 10% percent discount for all orders paid for through Western Union, Money Gram and Bank Transfer.Buy more get more discounts. Enjoy your online shopping with us!

6. About Support:

(14). Q: What are your business hours? How do I contact you?A: Customer and Technical Support is currently offered Monday - Saturday 9:00 - 18:00 Hong Kong time via email and Chat online. Have any question please send an email to: lilylove929@hotmail.com

(15). Q: Can I get my money back or can I exchange an item if I select wrong size or I am not satisfied with the quality?A: Of course you can. If you do not like the product you received or if you do not like our service, we will gladly refund the item or we can exchange the unwanted item within 7 days of arrival. If you are unhappy with our product, you have 30 days from the date of delivery to exchange to a new one. In order to be eligible for refund, returned products must not be damaged by misuse, abuse, or disassembly.