As a true partner to Emirates NBD Group, we deliver exceptional customer service

Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing customer base.

In Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we do! We function as an operations and service platform with international customer service standards. Our end goal is to continue to raise the benchmark for customer service across the region and deliver exceptional customer experience through partnership, passion & people.

WHAT WE DO

Tanfeeth provides fully-customized, flexible and scalable solutions and functions as an operational platform with international customer service standards.

We provide fully-customized, flexible and scalable solutions through “lean” processes, which are embedded in an entire customer-centric ecosystem. We contribute to Emirates NBD Group’s cost efficiency revenue, reduce risk by streamlining processes and driving productivity. Our end goal is to continue to raise the benchmark for customer service across the region.

Manage risk proactively
Serve as gatekeepers for control & compliance to protect our customers & the Group

Invest in people
Build & retain a diverse, skilled & engaged team and be a leading community partner

OUR COMMUNITY

At Tanfeeth we aspire to make a difference and build a connection with our society by becoming a leading community partner. As part of our Corporate Social Responsibility (CSR) strategy, we are highly invested in increasing targeted community hiring efforts & focusing on impactful CSR activities that also drive engagement across our teams.

OUR LEADERSHIP

Maryam Bahlooq

Chief Executive Officer

Steve Thompson

Chief Operating Officer

Fatima Abdulrahman

Chief Human Resource Officer

Kazim Jessa

SVP - Head of Retail Contact Center Operations

Celal Topcu

SVP - Head of Retail Collections and Recoveries

Mehmet Onol

Head of Strategy

Rahab Runoh

Head of Operational Risk

Guru Prasad

Head of Finance

Murali Kesavan

SVP - Head of Wholesale Banking Operations

WORK WITH US

At Tanfeeth, we embrace our employees’ innovative spirit, ideas and insights, and we reward drivers of high performance. We invest in our people and support their growth by providing learning, training and development opportunities and equip them with the tools needed to succeed at every interval of their career. These tools all provide insight into our emerging markets, improve skill sets, explain key systems and processes, and develop managerial styles for our future leaders.

We are a vibrant, young and energetic team that moves forward as one. We share common values and ambitions. The average age of our workforce is approximately 30 years old, and we have 54 nationalities, creating a great vibe across our floors!

Our culture brings together people, ideas, and expertise to create a work environment of opportunity, innovation, and diversity.

We look forward to reviewing all interested candidate profiles from people who are eager to join Tanfeeth, however; we are unable to directly contact everyone who applies and only get in touch with successful shortlisted candidates.