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Technical Account ManagerAternity

THIS JOB HAS EXPIRED

Aternity is seeking a Technical Account Manager who will be responsible for owning and inspiring Aternity customers by setting and meeting customer expectations and ensuring customer satisfaction; managing the long-term view of customer value with Aternity through complete expertise of the Aternity business value proposition and building broad relationships; identifying business problems and vision of how to solve problems. The Account Manager?s role starts at the handover from sales, through installation, delivery and training of the customer and managing the relationship on an ongoing basis.
Responsibilities:
Manage the transition of accounts from pre-sale to post-sale including understanding the business drivers leading to the sale, mapping of stakeholders and deployment success criteria to ensure a smooth transition
Lead the implementation process by defining a detailed project plan for roll out and executing on that plan together with the various internal teams (activity engineers, system engineers, trainers and support personnel)
Ongoing account management of maintenance accounts to ensure and validate product is working optimally and providing value to the customers based on use cases and best practices
Create SOWs for additional service related opportunities
Work with Sales to identify and promote license up-sale opportunities
Core Requirements:
5+ years experience in deploying enterprise IT - preferably with experience in large corporate environments, and some experience in working in a small team in a fast paced environment
Proven customer facing experience, internal/external written and verbal communication, interpersonal and analytical skills. Ability to multi-task and prioritize issues in a complex environment
Excellent customer service and organizational skills, detail-oriented and strong technical skills
Strong communication and interpersonal skills
General Requirements:
Job requires significant time spent on the phone or remote meetings with customers
Excellent time-management skills
Limited travel requirement