Privacy

This Website is owned by Imaginative Training and Development Limited, registered as a Limited Company in England.

We take user privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy in order to share with you our information collection and use practices. We will never knowingly sell or assign your personal information without your knowledge and approval. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering your details on this website, you agree to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with our Terms and Conditions, found elsewhere on the web site. For the purposes of the General Data Protection Regulation (GDPR) 2018 (and previously the Data Protection Act 1998), the Data Controller is Imaginative Training and Development Ltd, registered office: The Retreat, 406 Roding Lane South, Woodford Green, Essex IG8 8EY.

Your rights under GDPR

In line with the GDPR, this section confirms your rights.

The personal data we hold may include your name, email address and company details. We will never sell this information or pass it on to anyone else, it is simply used to provide you with information about our services that we believe you may be interested in.

If you would prefer for your information to be deleted, this will usually happen within 72 hours – and often immediately, if it’s during business hours and I’m by my computer when you ask.

Further information is given below about Mailchimp, the programme we use to send emails, and Lead Forensics, a system that identifies people’s interest in particular web pages.

If you request any information about the data we hold, we will supply this free-of-charge within 21 days.

The lawful basis on which we process data is to keep you informed about services in which you have shown an interest.

We will keep your information until you ask us not to.

You have the right to complain to the Information Commissioner’s Office if you believe we have mishandled your data.

You gave your consent for us to contact you by opting in via the sign-up box or by giving us your business card or details and agreeing to be added to our mailing list. You have the right to unsubscribe at any time.

What identifiable information do we collect and how is it used?

The only personal information we will ever collect is your email address and name, if you choose to provide it for the purpose of joining our mailing list.

If so, we may use or disclose your personally identifiable information to:

enable you to participate in interactive features of our service, when you choose to do so;

provide products/services that you have requested;

respond to your enquiries or requests;

provide you with information about specials offers, sales or new products or services that we may introduce in the future, via our email system – which is currently Mailchimp.

Legitimate Interest

We may process your data under the lawful basis of ‘legitimate interest’ if we identify a legitimate interest and:

you could benefit from our business communications (commercial interests);

emailing or phoning you is the most appropriate means of communication;

Even though we process data under legitimate interest, we believe in giving people the right to choose. Therefore, leading up to 25th May 2018, all subscribers to our mailing list were given clear instructions on how to reconsent or unsubscribe from the list. Unsubscibers were removed immediately, and people who did not indicate a preference continue to receive periodic emails unless they ask us to remove their details.

Recommendations and referrals

Throughout my business and personal life, I have made several hundred contacts, and I love to introduce people who need help. Over the past year alone, I’ve connected website creators, graphic designers, accountants, lawyers and business advisors with potential clients; artists with an art curator and creative charity, other charities with potential sponsors, financial advisors with banks – and many more successful introductions. This is not a service I charge for – it’s simply a pleasure to introduce people to others who may have synergy, work potential or just get on well! I have often maintained people’s information for that purpose. I believe that falls into the remit of “legitimate interest” but this may be updated as I learn more about GDPR leading up to 25 May 2018.

Disclosure

The only time we would disclose your name on certain pages at www.imaginativetraining.com would be if you have written a testimonial or agreed to participate in a case study; in either case we will have your written agreement to name and quote you.

We may also disclose personally identifiable information in the establishment or exercise of legal rights or defenses against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use.

We will never sell your information to any third-party not affiliated with Imaginative Training and Development Ltd without consent, except in connection with the sale or merger of Imaginative Training and Development Ltd or the division responsible for such services provided.

We will only send you marketing emails containing information that we believe would be useful or interesting to you if you have agreed for us to do so. We would have your data on file because either:

you signed up at this website to be included on our mailing list; or

you gave us your business card, we asked if we could add you to the mailing list and you agreed.

If you have received email from us and would prefer not to do so, you can opt out by clicking the unsubscribe link at the end of the email or by contacting us at info@imaginativetraining.com.

We may, from time to time, send or post surveys or requests for your feedback in order to help us make our website and services better. Any responses we receive from you will be used only to evaluate our website and services and no personally identifiable information will be shared with any non-employees of company, except that information provided in the Feedback/Comments areas.

Lead Forensics

Lead Forensice may collect your name, email address and business details to show us who has visited the website – but only from computers at registered business IP addresses. It does not collect information if you visit the site from your phone or away from a registered work environment. Lead Forensics is compliant with GDPR. We may use this information to get in touch with you based on the specific services or products that you have shown an interest in.

What non-personally identifiable information do we collect and how is it used?

We may collect and track certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

We may use and disclose non-personally identifiable information for any number of reasons, including, but not limited to, working with business partners and improving our website and services.

Do we have a newsletter?

We regularly send out a newsletter via email (through Mailchimp) to all users who have supplied their name and email address for that reason (unless they have ‘opted-out’). In these newsletters, we may inform you about new features, upcoming events or special promotions.

You may choose to unsubscribe from the newsletter at any time by by clicking the unsubscribe link at the end of the email or by contacting us at info@imaginativetraining.com.

Disclosure or sale of your information

At this time, we do not plan to disclose your information to third parties for any reason and would never sell your data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

We require that any advertisers or partners we work with ensure the security of the data provided to them, however, in the event of a breach of their security measures, we will not be liable for any losses or damages.

We limit access to personal information about you to employees (including contractual employees), for whom we reasonably believe it is necessary, in order to provide products or services.

Being a small business, we sometimes work at external locations, including clients’ offices, cafés where we believe the wifi is secure, libraries and other public spaces. Every means is taken to protect your information at all times.

Can I opt-out?

Of course. We give you the option to remove personally identifiable information from our list of active users.

You may also choose to opt-out of certain communications from us, such as our newsletter. If you want to unsubscribe or opt-out of communications from us, send an email to info@imaginativetraining.com. We will respond within 48 hours.

We are not responsible for removing your personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this policy.

Where is the web site located?

Our website is maintained in the U.K. If you are located outside of the U.K., by using the website, you authorise the import of your information and its use, as specified in this policy.

What is the minimum age to use this website

Use of www.imaginativetraining.com and our products and services is intended for persons who are eighteen (18) years or older, or business entities.

Will there be changes to this Privacy Policy?

We reserve the right to amend this policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by us.

We will not personally notify you of any amendments to this policy. You are advised to check this policy frequently in order to determine whether any changes have been made. You understand and agree that continued use of this website assumes that you have read and accepted this policy, as it may be amended from time to time.

Where can I access this policy?

This Policy is accessible from every page of the web site, under the link “Privacy” in the footer.

Spy ware

We never use or install spy ware on other people’s computers, nor do we use spy ware to retrieve information from your computers.

Advertisers

Is my information private with company merchants and advertisers?

This website may contain links to various 3rd-party websites and the external websites of advertisers and/or 3rd-party partners. At the time of writing (20 February 2018) we do not have any advertisers on this website. This policy does not cover the privacy policies of other web sites. We urge you to check the privacy policies of each website that you may visit or interact with.

Section Titles

The section titles used in this policy are purely for convenience and carry with them no legal or contractual effect.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@imaginativetraining.com.

What is the effective date of this privacy policy?

This Privacy Policy was last updated, and became effective, on 24/05/2018.

Subscribe me please!

I agree to have my personal information transfered to MailChimp ( more information )

Opt-in here if you'd like to stay in touch. Our privacy notice (at the bottom of the page) says how we use your information - but, in a nutshell, it's only to send you a newsletter every now and then with social media tips.

We hate spam. Your email address will most definitely not be sold or shared with anyone else.

Happy clients say…

Renée is an amazing writer who is the author of some fantastic blogs… very informal and conversational, she talks TO the reader rather than at them. She uses a lot of humour, she doesn't take herself too seriously and isn't scared to laugh at herself; a bit of naughtiness included too for added spice(!)… I asked Renee to help me understand SEO and how to improve my site. We had a one to one session in which she explained in detail everything I needed to know. Her explanation was clear and fully understandable, which was great for me as I had no previous knowledge of SEO or social marketing. I left our meeting confident of what I needed to do in order to boost my site, which is exactly what I wanted to gain from the session... Renée is the most friendly and professional person I have ever worked with. She is an asset to any company and brings a new insight into training. I would strongly recommend Renée to any company wishing to grow and to improve staff performance… Renee is the ultimate networker and is happy to share her contacts for the benefit of others. She is very knowledgeable and has a great network of contacts... Renée creates fantastic web content and writes our twice-weekly blog. Being results-driven, she has succeeded in increasing traffic referrals to our website and raising us swiftly through Google rankings. She also runs our social media marketing campaigns effectively and handles all related staff training in a relaxed and lively manner. She’s great to work with and bakes nice cakes!... I have received great compliments about Renée from those attending the Mildmay Job Clubs... Renée has made valued contributions to our key School Policies (such as The Equality and Diversity policy and The Learning and Teaching policy). She is extremely professional, she has a great eye for detail and can empathise with the target audience. She ensures what is written is a true reflection of what is going to happen or what needs to be said whilst encompassing all stakeholders in the process... Renée’s writing is clear and concise and we have used this in our accountancy practice to produce professional letters to our clients that they can understand. All our team are unanimous when we say Renee is a pleasure to work with and we are looking forward to continuing our strong relationship... A professional and well organised outfit that exceeded expectations. Excellent feedback from the client group who asked for more of the same... Renée has a very good reputation among learners and staff. Her learners benefitted from her expertise. She has a very good outcome from her learners. We are very happy to have Renée as part of our team at Redbridge Institute of Adult Education... Renée has a very relaxed style and is able to get on with colleagues at all levels. She is able to engage very diverse audiences when training, which she delivers in a very user-friendly way. I am more than happy to talk to any potential clients…Personable, expert, high integrity... Delegates came away from the training sessions with vital new skills and a better understanding of how they could communicate more clearly… Renée was able to run these sessions in such a way as to make them both informative and enjoyable. I was remarkably impressed with Renee’s professionalism and expertise and can honestly say that she helped us achieve 100% of the targets we had set ourselves. I would have no hesitation in recommending her… Renée demonstrates outstanding oral presentation skills and has an enthusiastic approach to the subject which promotes motivation and participation between learners... Highly effective identification of individuals' learning needs, excellent support provided as appropriate: one-to-one or as a group...
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