ChannelReply makes Desk.com- and Zendesk-eBay integration a snap. Once you’ve connected your Zendesk or Desk account, just follow the written instructions below or watch the walkthrough video. In minutes, your accounts will be connected, making it easier to provide eBay customer support than ever before.

Note: Click on any screenshot to see the full-sized image.

1. Sign In

The first thing you need to do is sign in to your ChannelReply account. Click on “Sign In” and enter your details.

2. Go to “eBay Settings”

You should see a screen like this one right after you sign in. If you don’t, you can find it by selecting “Manage.” Once you’re there, click on “Marketplaces.”

3. Customize Your Settings

On the Marketplaces page, make sure eBay is currently selected.

Clicking “Connected eBay accounts” will allow you to see any accounts you’ve already added.

You can begin connecting a new account by clicking “Add New Account.”

Enter the tag of your choice in the “tag” field. This word or phrase will appear on messages from eBay customers, making it easier to keep track of your support efforts. Something as simple as “eBay” will do the trick.

Once you’re happy with your tag, click “Continue.”

4. Give Us Permission to Connect Your Account

You should be taken to an eBay sign-in page. Enter your details and click “Sign in” to continue.

The next page will explain what we’re doing in a bit more detail and give you the terms of using ChannelReply with eBay. If you accept those terms and agree to our Terms & Conditions and Privacy Policy, then click “I agree” to continue.

And you’re done! You should see a message like the one shown below telling you that you have successfully linked your eBay account with ChannelReply.

Just to be safe, you might want to click on “Marketplaces” and make sure your information is correct. Both your eBay user ID and your tag will be displayed there.

Click “Edit Account” to change your tag if necessary.

Please note that you won’t be able to edit your eBay username, but you can remove an account and add a new one at any time. Click “Continue” to save any changes you make.

You should also see the option to subscribe to returns. Clicking on this button will allow you to manage returns from within your service desk account at no additional cost.

You can unsubscribe at any time.

You can click “Add New Account” to add additional accounts if your service plan allows it. Just follow these instructions from the beginning to add another account the same way you added the first.

You can also go to “Connected eBay accounts” and click “Remove Account” if you’d like to replace an old one.

You will be given the chance to cancel before your account is disconnected from ChannelReply. Click “Yes” to remove your account or “Cancel” to leave it connected.

Congratulations—ChannelReply setup is nearly complete! If you’ve already connected a service desk, then all that remains is to go to “Account status” and enable service.

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What People Say About Us

"ChannelReply has allowed us to increase the productivity of
our customer service department by consolidating the messaging
from multiple marketplaces directly into Zendesk. As with most
retail businesses, we sell on multiple online channels.
Streamlining customer interactions from these marketplaces
has been crucial to both our customers' experience and our growth.
ChannelReply has done a wonderful job in developing and supporting
this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts
into Zendesk creating accountability and making it easy to scale our marketplace
customer service. Without ChannelReply it would be unmanageable to provide the
level of satisfaction our customers expect out of Golfio.
The integration with the eBay and Amazon messaging API is tight and we
couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace
channels is a challenge to any organization. ChannelReply has given us the ability
to organize our inquries to maximize turnaround and increase our efficiency when
handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers
across channels."