GlobeNewsWire

PHILADELPHIA, Pa., March 14, 2018 (GLOBE NEWSWIRE) — Anexinet Corporation, a leading provider of digital business solutions, announced today that TMC has named ListenLogic as a 2018 CUSTOMER Product of the Year Award winner. ListenLogic was elevated to winner for its ability to gather data across contact center records, social media posts, email conversations, marketing surveys and automatically return meaningful business insights. Anexinet recently announced 20 ListenLogic enhancements including new artificial intelligence (AI) and an ensemble of machine learning methods. View full news release at https://www.anexinet.com/blog/anexinet-enhances-listenlogic/.

“We created a flexible model so companies of all sizes can quickly get value from ListenLogic, including both SaaS and on-premise delivery of our solution,” said Al Sporer, EVP and GM of Anexinet’s Digital and Analytics Business Unit. “In an effort to showcase how quickly ListenLogic can help our customers, we’ve built a rapid PoC model to allow customers to provide samples of their omni-channel data which we’ll turn into intelligent insights.”

The 2018 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers. Judges were impressed with ListenLogic’s ability to create actionable insights–beyond traditional data aggregation–to unlock precise sales and customer trends.

ListenLogic omni-channel analytics features include:

Normalization that brings a universal schema from different unstructured data sources, allowing developers to search across various sources with a single body of code.

Enrichment for additional fields of metadata from sentiment analysis to topic and gender detection.

Precision filtering language to filter against data and metadata to extract high quality insight from vast volumes.

Advanced classification engine to deliver tagged and structured data for use based on industry insight or end-client requirements.

Robust and secure data connectors to a variety of data destinations by integrating into a data lake, visualization tool or building powerful apps using the Anexinet API.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Anexinet with a 2018 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The ListenLogic solution has proven deserving of this elite status and I look forward to continued innovation from Anexinet in 2018 and beyond.”

The 20th Annual Products of the Year Award winners will be published in the 2018 1st quarter issue of CUSTOMER magazine.

Anexinet (www.anexinet.com) specializes in helping companies design, build, and run their digital applications and platforms. For 20 years, Anexinet has delivered intelligent insights, customer engagement and enterprise modernization solutions that drive impactful business outcomes. Partner with Anexinet to be your Digital Architects, so you can focus on your core business.