I ordered a Simpson PL14 brush from the website and havent gotten any email confirmation of the order I sent an email to vulfix without any answer. Was hoping for reassurance or an official reply as they are a sponsor

The only thing I usually get is a PayPal confirmation. I suppose if you didn't use PayPal you could always look at the credit card used online and confirm the charge went through. Mark never distributes tracking numbers. Sit tight for a week to 10 days and you'll have it. I have always been quite impressed with Marks customer service. You have nothing to fear.

Enquiries This confirmation only indicates that your transaction has been processed successfully. It does not indicate that your order has been accepted. It is the responsibility of Progress Shaving Brush (Vulfix) Limited to confirm that your order has been accepted, and to deliver any goods or services you have ordered.

If you have any questions about your order, please email Progress Shaving Brush (Vulfix) Limited at: sales@vulfixoldoriginal.com, with the transaction details listed above.Thank you for shopping with Progress Shaving Brush (Vulfix) Limited.When you submit your transaction for processing by WorldPay you confirm your acceptance of WorldPay's shopper privacy policy, a copy of which can be viewed at: http://www.worldpay.com/shopper/privacy/

To find out more about how your transaction was processed, visit WorldPay's Frequently Asked Questions at:http://www.worldpay.com/shopper/faqs/For further information about Verified By Visa authentication and details on how you can enrol, please click the logo.

Yes, this is all I have received in the past as well. I can't recall any further communication. As I said earlier just give it a week to 10 days and you're brush will have arrived.
However, if you're still concerned drop Mark a quick email, he'll answer as soon as he's back in the office I'd imagine.

You have nothing to worry about. Simson does not send out an email confirming the order or advising you that it's been shipped. Perhaps they should consider doing that, as it has become the norm from most vendors and customers now expect it. However, you will receive your order in 9 to 10 days. My last Simpson brush arrived in 7 days, but for me 9 days is the norm. Simpson customer service is excellent.

I've never gotten it in the past, a tracking number, but it would be nice, or even a confirmation that it has shipped. 9-10 days is the norm from my experience, and the same e-mail. Very consistent delivery times and I think I've done 4-5 orders from Simpson/Vulfix.

Well, I ordered one once several years ago - and as I recall it just showed up, fairly promptly. Two weeks ago I directly ordered another, Mark indicated at the time it would take 7 to 14 days to assemble, and that he would let me know when shipped. So we'll see ..