2. PAYMENT METHOD. While some car transport shippers and auto driveaway
companies may not require payment in advance, others require a deposit (10-25%
of the total cost), or full payment in advance. If a deposit is given, amount
due is always required at time of delivery often with a cashiers check or
cash. Sometimes a surcharge of 2-3% is required when using a credit card with a
car transport or auto driveaway company.

3. CONTRACT. READ YOUR CONTRACT CAREFULLY!!! IMPORTANT NOTE!!! Do not rely on
any verbal promises from your car transport company. After you sign your
contract, your car transport company will ALWAYS refer you to the contract for
any complaints you may have, including cost to cancel your shipment. The main
thing to look for is a clause that says there is no guaranteed pickup or
delivery date. Even though most cars are delivered by car transport companies
within the expected timeframe, most will not guarantee a delivery date. You can
ask for the following things to protect yourself against verbal promises that
you would have otherwise relied upon (also see #5 below):

Ask for a contract clause (in writing) that waives the cancellation fee if
the car is not picked up by your car transport company within some number of
days of the scheduled pickup date. If you cancel within the alloted window,
expect to pay some fee, which may vary from $50 to $250. Although most cars are
picked up on the scheduled date or within a few days of that date, a 1 or 2 week
delay may occassionally happen. Your cancellation clause should allow for at
least a week beyond scheduled pickup date.

It is difficult for any car transport company to promise a delivery date,
however, if your car transport company offers a guarantee that covers a rental
car, find out the cost of the guarantee (if any) and the maximum dollars per day
covered.

4. INSURANCE. Your vehicle(s) should be insured against damage and theft by
your car transport company or auto driveaway. ASK FOR A COPY OF INSURANCE
COVERAGE. Ask if the carrier's insurance is PRIMARY or SECONDARY to your own
insurance in the event of damage during car transport. Also ask if there is a
damage deductible VERIFY ALL IN WRITING. In addition, your own car insurance
may cover your vehicle in transit check with your car insurance company to
verify. Keep in mind that many car transport and auto driveaway companies may
discourage or prohibit you from leaving personal articles in your vehicle. Any
personal articles left in the car are not insured your home policy may cover
these articles, but you should check with your home insurance agent to verify.
ALSO NOTE THAT OVERLOADING YOUR TRUNK WITH HEAVY ITEMS MAY RESULT IN DAMAGE TO
YOUR CAR'S UNDERCARRIAGE. Your car transport or auto driveaway company may not
cover damage in that instance.

5. PICK-UP AND DELIVERY DATES. Ask for estimated pick-up and delivery times
from your car transport or auto driveaway company. You should be able to get a
3-day window for pick-up during the busy summer or snow bird season the window
may be larger, but the car transport or auto driveaway company should warn you
of possible delays ahead of time. BE SKEPTICAL OF EXACT PICK-UP AND DELIVERY
DATES PROMISED BY CAR TRANSPORT AND AUTO DRIVEAWAY COMPANIES IF YOU ARE
PROMISED EXACT DATES, GET IT IN WRITING AND STATE THE REMEDY IF SERVICE IS NOT
PERFORMED ON PROMISED DATES ($50 discount, no fee to cancel, reimbursement for
rental car, etc.) . Once pick-up is made, your car transport or auto driveaway
company should provide you with a fairly precise delivery date. If you need an
exact date for pick-up, most car transport and auto driveaway services can
pick-up your car and hold it at a terminal for an additional charge.

6. REFERENCES. While we do our best to exclude poor-quality car transport and
auto driveaway companies, we unfortunately cannot guarantee quality of
performance of those companies listed. BEFORE SELECTING A COMPANY, we recommend
that you contact the Better Business Bureau in the city in which the car
transport or auto driveaway company is listed to inquire about the company's
service history. Also, many car transport and auto driveaway companies are
referred by van line companies. Ask for several references, if possible.

7. SAYING GOODBYE TO YOUR CAR. Prior to leaving your car with a driver or car
transport company, be sure you receive an "Original Inspection Report." This
report provides pick-up and delivery information, current mileage, and MOST
IMPORTANTLY shows the condition of your car at time of pick-up pre-existing
scratches and dents, cracked glass/mirrors, general paint condition, etc. Keep
this report and use it when you receive your vehicle.

8. ACCEPTING YOUR VEHICLE FOR DELIVERY. At the time of delivery, inspect your
vehicle SLOWLY AND CAREFULLY and compare the condition and mileage against the
"Original Inspection Report" provided by your car transport company at
origination (ALSO INSPECT THE ROOF AND UNDER FRONT AND REAR BUMPERS). If there
are inconsistencies, note them as exceptions and be sure the driver signs it.
NEVER ACCEPT YOUR VEHICLE AT NIGHT IF YOU CANNOT VERIFY ITS CONDITION without
being viewed and signed by the driver, you have little recourse if damage had
occurred during transit.

9. IF DAMAGE SHOULD OCCUR. The majority of car transport experiences are
worry-free, with your damage-free vehicle arriving at the estimated time. On
occassion, a vehicle may become damaged in transit. If this should happen, note
all damage on your inspection report (see item above), obtain the driver's
signature, and contact your car transport company. The car transport company
should then work with you to reimburse you for verifiable damage done to your
car.

10. DISPUTES. If you believe that a car transport or auto driveaway company
has not treated you fairly, first try to work it out with the company. Car
transport and auto driveaway companies are more likely to cooperate with you if
they believe you are trying to work fairly with them. Be reasonable, but firm.
If all else fails, you may consider filing a complaint with the Better Business
Bureau in the city in which the car transport or auto driveaway company is
listed. The U.S. Dept. of Transportation http://www.dot.gov regulates car
transport companies however they will usually not get involved until after you
have a court judgement against a car transport company (in small claims court,
for example).