Cookies
The amended Privacy and Electronic Communications Regulations cover the use of cookies on websites and introduce powers for the Information Commissioner to enforce these regulations. This site uses cookies to make parts of the site work better. You don't have to accept these and you may block cookies (by using the settings in your browser), however some website functionality will not then work.
No personal information is stored in these cookies
For full details of the types of cookies in use by this site please see our 'Legal Info' page.

[X] Close

This website uses cookies to help improve the way the site works. These store limited data about your visit and NO personal data is stored

Events and parking

Park and Ride – Due to construction work on site, we are not able to guarantee parking spaces on the N&N Hospital site. The Costessey Park & Ride Konectbus Service 510, runs Monday to Friday every 15 minutes for £1 per person.

Media Enquiries

Patient confidentiality

The Norfolk and Norwich University Hospitals NHS Foundation Trust is committed to protecting patients’ confidentiality. Legally, we are required to ask for permission from patients or their next of kin in order to give information to the media. Requests for interviewing/photographing patients must always be made through the Communications team.

Condition checks

We are able to give a basic condition check (stable, critical) to the media where a patient name and other identifying information has been provided, such as an address or date of birth. We treat over 800,000 patients each year and this information is needed to ensure we identify the correct patient. Otherwise we will not be able to provide a condition check.

Requests for condition checks should be made to the Communications office on 01603 289822/ 289944 during normal office hours (08:30 to 17:00 Monday to Friday) or made to the on-call Communications team member (via switchboard on 01603 286286) out of normal office hours.

Out of hours media contact

The Communications office is the first port of call for journalists is 01603 289822/ 289944 but we recognise there will be occasions when calls need responding to out of hours.

Out of hours, a member of the Communications team can be reached in an emergency via the switchboard on 01603 286286.

Dealing with patient complaints through the media

We are legally obliged to ask permission of patients to discuss their individual circumstances. In the event of a media inquiry regarding a patient complaint about their clinical treatment, or about other hospital services, we do have to check the individual or their next of kin is happy for us to talk to the media. This is not because we are trying to be obstructive. This is because, legally, we have to confirm the patient is willing to have information about their care shared publicly.

Media contacting hospital staff

It is the Trust’s policy that if staff are contacted by a member of the media, staff should put the journalist in touch with the Communications team. In such circumstances, our staff are advised not to give comments to the press unless previously discussed and agreed with the Communications team.

Visits to hospital sites

Media visits to our hospitals should be cleared in advance through the Communications office. Our hospitals do have areas open to public access but also have restricted areas where privacy is very important because of security and patient confidentiality.

We recognise there will be times when patients or relatives directly invite the media to our hospitals and it is the role of the Communications team to help make arrangements for these visits.