Support Engineer

Mixpanel is the most advanced analytics platform for mobile & web. Our mission is to help the world learn from its data. We currently analyze over 30 billion actions every single month from our customers.

Mixpanel Support isn’t your typical support organization. We see it as an engine of growth — every time a customer writes in to Support, it is our job to make them absolutely nuts about our product. To achieve this we have built a team of smart, and high-energy people that are passionate about genuinely helping people to get their problems solved. We are looking for a Support Engineer who will delight our customers at every single turn in the Mixpanel journey and will also help define our team's tools, articulate technical concepts, and craft killer implementations for Mixpanel customers. Our team is ground zero for our product and customer’s DNA and an incubator of personal growth that helps individuals path toward a multitude of roles at Mixpanel. Most importantly, you’ll work with a team of smart, driven individuals with a thirst to learn and intrinsic desire to delight and surprise customers!

You will be based in Singapore, and will be focused on helping our customers across Europe and Asia Pacific. This role is for those who love executing autonomously, and are excited for the opportunity to stretch and work closely with other teams. As part of your training, you will initially be required to spend up to three months at our headquarters in San Francisco.

Responsibilities

From answering customer emails to spearheading communications at Mixpanel events, you’ll have the opportunity to define the customer experience and build a world-class support team.

Be a strong customer advocate, identifying and reporting bugs to our Engineering and Product teams

You’ll work with customers to develop custom reports, handle our API’s like a wizard, and delight customers with magical solutions all along the way.

Who we are looking for:

You have dabbled with computer programming before

You have excellent writing skills - your friends tell you that you write well

You're extroverted and love talking to people - you're not shy to help our thousands of customers

You have the ambition to want to learn how to code and how the Internet works

You’re an independent worker, able to problem-solve and execute in a new and growing office

Nice to have: You have at least one year experience in a customer facing role

Nice to have: You have at least one year experience with programming in Javascript, Python or Java/C++

Our Team Values

Give Freely: We recognize your efforts and understand asking for help can be hard. We sit by your side to find solutions and build relationships over time.

Speak Your Neighbor’s Language: We cater to you whenever and wherever. We speak your language and develop relationships the way only a neighbor can.

Act Decisively: We support smart, because you work smart. We strive to delight you with lightning fast responses and we act when others are not prepared to do so.

Practice Breathtaking Magic: We are precise in our craft through fierce preparation. We leave customers wondering, “How did they do that?” We go above and beyond to deliver a delightful support experience.

Invest and Evolve: We are ready to address tomorrow’s questions today. We invest in our development to grow alongside your company.

Why join Mixpanel?

We were valued at $865mm by Andreessen-Horowitz in 2014, and our revenue has grown significantly since then. We're the clear market leader in the product analytics space, with 11x more market share than the next competitor, according to Datanyze.

Our mission is to help the world learn from its data, and we are helping 20,000+ companies and counting, including Amazon, Salesforce, Microsoft, iRobot, The United Nations, and more!

We enjoy working in a collaborative environment where we help each other grow and learn

Individuals seeking employment at Mixpanel are considered without regards
to race, color, religion, national origin, age, sex, marital status, ancestry, physical
or mental disability, veteran status, gender identity, or sexual orientation. You are
being given the opportunity to provide the following information in order to help us
comply with federal and state Equal Employment Opportunity/Affirmative Action record
keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision,
it will not be considered in the hiring process or thereafter. Any information that you
do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below,
please indicate by making the appropriate selection. As a government contractor
subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this
information in order to measure the effectiveness of the outreach and positive
recruitment efforts we undertake pursuant to VEVRAA. Classification of protected
categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground,
naval or air service who is entitled to compensation (or who but for the receipt of
military retired pay would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs; or a person who was discharged or released from active
duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning
on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active
duty in the U.S. military, ground, naval or air service during a war, or in a campaign
or expedition for which a campaign badge has been authorized under the laws
administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active
duty in the U.S. military, ground, naval or air service, participated in a United
States military operation for which an Armed Forces service medal was awarded pursuant
to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide
equal opportunity to qualified people with disabilities1. To help us
measure how well we are doing, we are asking you to tell us if you have a disability or
if you ever had a disability. Completing this form is voluntary, but we hope that you
will choose to fill it out. If you are applying for a job, any answer you give will be
kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way.
Because a person may become disabled at any time, we are required to ask all of our
employees to update their information every five years. You may voluntarily
self-identify as having a disability on this form without fear of any punishment
because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or
medical condition that substantially limits a major life activity, or if you have a
history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness

Deafness

Cancer

Diabetes

Epilepsy

Autism

Cerebral palsy

HIV/AIDS

Schizophrenia

Muscular dystrophy

Bipolar disorder

Major depression

Multiple sclerosis (MS)

Missing limbs or partially missing limbs

Post-traumatic stress disorder (PTSD)

Obsessive compulsive disorder

Impairments requiring the use of a wheelchair

Intellectual disability (previously called mental retardation)

Disability Status

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified
individuals with disabilities. Please tell us if you require a reasonable accommodation
to apply for a job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work procedures, providing
documents in an alternate format, using a sign language interpreter, or using
specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more
information about this form or the equal employment obligations of Federal contractors,
visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs
(OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons
are required to respond to a collection of information unless such collection displays
a valid OMB control number. This survey should take about 5 minutes to complete.