NEW! You can also pay by phone to an automated attendant. Click here to learn how!

Finally, there is a drop box for cash or checks on the side of City Hall, as well as US mail service.

The City had already suspended water disconnections and late fees for nonpayment of bills for March, and on March 31, the Governor issued Executive Order #124, adopted by the NC Utilities Commission, which bars utilities from disconnections or penalties for late payments for 60 days to provide relief to consumers in light of COVID-19.

This suspension does not reduce the amount owed already, and customers are cautioned against allowing themselves to get further behind in their payments. Please let us know if you need to set up a payment arrangement.