Achievement of Excellence: Phaneuf Funeral Homes and Crematorium. Phaneuf Funeral Homes and Crematorium have been serving the public since 1906 and is one of the oldest continuously family-owned funeral homes in New Hampshire. The Funeral Home offers four full-service funeral homes—two in Manchester, one in Boscawen and one in Littleton—plus two crematories, three non-denominational chapels, and a cremation society. Phaneuf is also a Better Business Bureau Torch Award recipient and has also been named Friendliest Funeral Home in NH Magazine’s Best of NH issue.

Profile Recognition: City of Dover. Dover, New Hampshire - The Garrison City. Settled in 1623, Dover is the oldest permanent settlement in New Hampshire and the 7th oldest in the US. Dover is conveniently located in the seacoast area of New Hampshire, a one hour drive to Boston, MA, Portland, ME and the NH Lakes Region and White Mountains.

We congratulate both of these organizations for their commitment to performance excellence that has earned them the recognition. We also recognize all of our volunteer examiners and judges who used their training in and knoweldge of the Baldrige Criteria for Performance Excellence to evaluate and provide valuable feedback to these organizations.

The Baldrige Program has been ranked as a top 2011-2012 Leadership Development Program by Leadership Excellence magazine. Baldrige was ranked 11th in the list of government/military leadership training programs along side of others such as the Navy Seals, Army Rangers, and West Point.

The magazine used survey responses, interviews, and site visits to evaluate the programs. Organizational rankings were based on seven criteria: vision/mission, involvement/participation, accountability/measurement, design/content/curriculum, presenters/presentations/delivery, take home value, and outreach.

The GSQC provides Baldrige training in New Hampshire. Click here to for an overview of our training programs and contact us for more information.

High performing organizations demonstrate a common set of core characteristics that provide a foundation for sustained excellence and success.Excellence is a Journey, Not a Destination will provide participants with insight and practical advice on how to apply core characteristics such as visionary leadership, customer focus, innovation, and workforce engagement to create an advantage for their organization.A keynote case study, facilitated self-assessment, and best practice coaching from a panel of New Hampshire industry leaders will support participants in defining next steps customized to their organization’s unique environment and needs.

In a recent study, CEO's using the Baldrige Criteria and other Baldrige Program resources reported more benefits than if they had used the best available alternatives to develop their performance excellence strategies. See the attached document to learn more about this and other benefits of using the Baldrige Criteria for Performance Excellence such as:

The GSQC is pleased to be able to offer an online resource to our colleagues in education.The Baldrige in Education Curriculum provides a self-paced overview of how the Baldrige Criteria supports education organizations, both K-12 and Higher Education.It consists of 9 modules, each approximately 15 minutes in length and each with additional video and written resources from and about education.This tool is most relevant to leaders of education organizations (including Boards and administrators), but is also applicable to individual educators and staff members who want to know more about how the Criteria for Performance Excellence supports education. It is also a great resource for education organizations that want to introduce Baldrige and Performance Excellence concepts to all or part of the faculty and staff.

We are providing this curriculum to educators at no cost however a username and password is required.See The Details below for information on registering.For more information on the Curriculum, how to get the most out of it, or to get help in registering, contact the GSQC.

On November 22, 2011, Commerce Secretary John Bryson, on behalf of President Barack Obama, and the Baldrige Performance Excellence Program proudly announced the four recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence.

The 2011 Baldrige Award recipients are:

Concordia Publishing House, St. Louis, Mo.(nonprofit)

Henry Ford Health System, Detroit, Mich.(health care)

Schneck Medical Center, Seymour, Ind.(health care)

Southcentral Foundation, Anchorage, Alaska (health care)

These innovative organizations are committed to serving their employees, customers, and patients and to making the United States a better place to live and work.

Read the press release to learn more about each of these role model organizations. The GSQC looks forward to sharing the best practices of these organizations at our annual "Best of Best Practices" presentation late next spring.

On September 20th, State Board of Education Member Tom Raffio presented a Commendation to Boynton Middle School on behalf of Governor John Lynch. The Commendation, in part, thanked the teachers, administrators, and students for all of their hard work in support of reducing the drop out rate and increasing the number of students going on to college.

Boynton Middle School in New Ipswich, NH and part of the Mascenic School District is a 2011 GSQC Profile Recognition Recipient.Principal Tom Starratt and his team have developed an outstanding presentation on their best practices. You can contact Prinipal Starratt or the GSQC to learn more about scheduling this presentation for your group or organization.

Once again, Congratulations to the Boynton Middle School!!!

To learn more about Boynton Middle School's Profile Recognition, see the attached document.