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Candlewood Suites Chicago/Naperville

Spacious Hotel Suites in Downtown Naperville.

The Candlewood Suites® Chicago Naperville hotel is conveniently located near the Metra Train Station and the Chicago O’Hare International Airport off of I-880. Our guests enjoy our hotel suites. Spacious and built for comfort, our hotel suites feature fully-equipped kitchens, flexible work space, and a plush overstuffed recliner. Kick back, relax and experience the comforts of home.

Tucked away in the heart of Naperville's High Tech Corridor, business travelers will find our location to be very accommodating during their extended stay. Our hotel is located near NIU and DePaul University. We are just minutes from Lucent Technologies, BP Amoco, Central Dupage Hospital, and Tellabs.

We can accommodate your traveling needs. Our leisure travelers appreciate the short commute to local attractions in downtown Naperville. While visiting Naperville and the Chicago area, catch a race at NASCAR at the Chicagoland Motor Speedway. Spend the afternoon shopping at the Oakbrook Shopping Center or visiting the Morton Arboretum.

Take advantage of our free amenities. Grab a DVD from our Lending Library or have a late night snack from the Candlewood Cupboard. Our Lending Locker provides our guests with lots of household items and board games. Keep your daily routine going with our free laundry service, Wi-Fi access and 24- hour Candlewood Gym. Being away from home just got a little easier.

Clock

The clock in the bedroom was not set properly and I couldn't figure out how to set it.

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Careless housekeeping and insensitive manager

ByAlisonS88

July 29, 2015

Everybody has that one silly thing that means the world to them, even if it looks like junk to everyone else. For me that was Lucky, a stuffed dalmation I’ve had since I was three. Every night, for 25 years, I fell asleep holding Lucky and no matter what I was going through I could hold him and at least feel a tiny bit better. I’m here in Illinois for a summer internship, so I booked this hotel for the entire summer, and aside from having to change rooms because of a weird smell (only to move into a room with another weird smell) I thought it was pretty nice. After staying in this hotel for a couple weeks I left one morning, Lucky still on the bed, to go to work. When I came home from work, housekeeping had come to clean the room, and Lucky was gone. I turned the room upside down searching for him and when I couldn’t find him I went to the front desk. They said they would look through the linens to see if he got caught in there and give me a call. Never received a call. So I went down there and asked in person if they had found him. No luck, they said, and suggested that he must still be in the room. I told them I checked every crevice of the room so they said they’d keep looking. The next day, and the day after that I went down to check on things. Three times I was told they would call and update me and they never did. Finally I went to the manager, Joanne, about it. She told me she would look and give me a call back. Again, no call. So I called, 15 minutes before the end of the business day, to check in. She said she couldn’t find him and then suggested that I was the one who might have lost him. After I persisted, she told me she would come into my room with the woman who had cleaned it and check through it to see if anything jogged her memory, and then give me a call. I never received a call. I called later that day to see what was going on and when she found out it was me on the phone, she said she was too busy but would call me by the end of the day. She didn’t, and when I came home from work my room hadn’t been touched. Fed up with how the staff was handling things, I contacted IHG guest services. They lodged my complaint and never contacted me. So finally I called them, and all they offered to do was call the manager of my hotel and ask her to continue looking for Lucky. When they called the hotel, Joanne told them the hotel was still looking and that she would contact me later that day. Again, no call. It's been over a week and I still haven't heard from Joanne. I understand that the staff most certainly had more important things to do than look for a stuffed animal, so even though it bothers me how unresponsive they were it’s something I could understand. And at this point I don’t even expect they would be able to find Lucky. My guess is that somebody on staff wasn’t paying attention and accidentally threw him away. I wouldn’t have expected them to look forever. I understand mistakes happen and some things are out of our control so I would have been understanding of the situation if the hotel staff, namely Joanne, had handled it differently. The thing that kills me was that not once did I receive an apology or anything even resembling an apology. This stuffed animal meant the world to me and it would have been nice to at least hear the word “sorry” or see that the staff cared that they lost something that was irreplaceable to me. I started looking for a new place to stay for the summer and cut my stay at this hotel short by over a month. I will never ever stay in this hotel again and if you have any possessions or belongings that are valuable to you, that you take with you when you go away, I suggest you find a more caring and considerate place to stay.

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great staff and clean rooms

Byupguy

July 22, 2015

The staff was excellent in helping me make my decision where to stay easy by easy check in and check out, clean rooms and everything I asked for was done in a timely manner.

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Comfortable bed with uncomfortable pillows

ByGamma13

July 22, 2015

Overall experience was good. Although, the pillows were very lumpy and uncomfortable making for a restless night. The Candlewood Cupboard room was very warm, which is understandable when it is in the same room as the washers and dryers. We wanted to purchase some ice cream bars and even though they were in a freezer, they were melted because the room was so warm.