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Check box answer not showing in email

Asked by
ztwersky
on September 01, 2014 at 02:44 AM

As seen in attached picture, when submitting a form, there is a check box at the end that says "I agree to the terms and conditions". In the submissions page on this site, it shows that it was checked and that the user agreed. In the conformation email it doesn't show. What to do? Thank you.

This happens when you edit you form's email template and then add/remove the form fields. Please be noted that when you edit your email alert, it becomes dirty. That means any changes you make in your form will not reflect in your submission emails. You will have to make the changes manually in your email alert too.

The easiest way to solve this problem is to delete the existing email alert and add a new one. When a new email alert is added, it will have all the current form fields. The following guide should help you: