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Mobile testing is the process of testing the functionality, usability and consistency of mobile software. With this essential guide, in line with the ASTQB Certified Mobile Tester syllabus, you will gain the understanding and skills you require to begin your journey to becoming a proficient mobile tester.

This practical guide provides insight into software testing, explaining the basics of the testing process and how to perform effective tests. It provides an overview of different techniques and how to apply them. It is the best-selling official textbook of the ISTQB-BCS Certified Tester Foundation Level.

Agile practices transform the way organisations carry out business and respond to change. But to realise success, an Agile mindset needs to be adopted throughout an organisation. This book gives a comprehensive introduction to Agile principles and methodologies.

Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management.

The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 99 possible techniques and practical guidance on how and when to apply them.

Systems development is the process of creating and maintaining information systems. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It is the only textbook that supports the BCS Certificate in Systems Development.

Data is a valuable corporate asset and its effective management can be vital to success. This professional guide covers all the key areas of data management, including database development and corporate data modelling. The new edition covers web technology and its relation to databases and includes material on the management of master data.

In today’s technology-driven environment, there is an ever-increasing demand for information delivery. A compromise has to be struck between security and availability. This book is a pragmatic guide to information assurance for both business professionals and technical experts. This second edition includes the security of cloud-based resources.

Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.

Ideal for IT practitioners with project management responsibility, this book explains the principles of IT-related project management, covering key areas such as project planning, monitoring and control, change and risk management and communication between project stakeholders. It includes new material on risk assessment and agile approaches.

Competency is the ability of an individual to perform their working activities. Competencies should be based on roles, rather than on job descriptions. This book shows how to assess competency in practical and effective ways to deliver productive organisations. Essential reading for IT managers and directors, consultants, and team leaders.

Covering testing fundamentals, reviews, testing and risk, test management and test analysis, this book helps newly qualified software testers to learn the skills and techniques to take them to the next level. Written by leading authors in the field, this is the only official textbook of the ISEB Intermediate Certificate in Software Testing.

The high-profile failure of major IT-related projects in both private and public sectors underlines the need for stringent change management. This book examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work, to how that change is identified, managed and implemented.