Have you tried to create a Help Desk role? You know…one that only has access to the “Administrative Password Revisions” (P98OWSEC|W98OWSECF) application. Well, I’ve been fighting with it, on-and-off, for a couple days now. And, I’ll tell ya, the solution is a little baffling.

In this case we also wanted the Help Desk staff to be able to “FastPath” to the application.

Why was this so hard?

The environments. Why is the non-“J” environment required? I have no idea. I found an entry on JDEList that referred to having 2 roles. One worked just fine and the other didn’t. The only thing that was different between the 2 was the environments. So, I granted all the environments and got it to work. Then started pairing things down.