Tax Office Opening Times

From dealing with enquiries about individual eligibility for tax credits to providing information in answer to complex queries regarding VAT or customs duties, the HMRC (tax office) offers wide-ranging help. They also give information services that cover everything UK individuals, employers and businesses need to know about taxation – all of which can be found out by calling the Tax Office phone number.

The most usual methods for contacting HMRC are through one of the many telephone helplines they offer or electronically. Customers may also visit a local Enquiry Centre if they need face-to-face assistance. An appointment at the Enquiry Centre can be arranged over the phone if required.

Individual Tax Enquiries

Need the assistance from the tax office regarding tax credits, child benefit, or income tax? There are a number of specific phone lines they can ring between 8am and 8pm Monday to Friday or 8am to 4pm on Saturday. The telephone information line for National Insurance provides support between 8am and 5pm Monday to Friday. Opening hours for local Enquiry Centres vary depending on their specific location. Usually, you will be given a specific appointment time during your initial phone call with a tax office advisor if you need face-to-face assistance.

Corporate Enquiries and Help for the Self-employed

Self-employed individuals who need help with their tax return or have other tax related queries can contact the tax office between 8am to 8pm Monday to Friday and 8am to 4pm on a Saturday. Corporations and employers can get further assistance on issues such as VAT and Customs and Excise issues between 8am and 6pm Monday to Friday. For tax issues specific to being an employer, a dedicated help line can be reached between the hours of 8am and 8pm Monday to Friday and 8am to 4pm on a Saturday. Don’t forget that HMRC also respond to email queries if you prefer to communicate electronically.

Because there are so many different areas of taxation, it is important that you know which tax your question relates to, in order to ensure you contact the correct department. If you’re unclear on where you should direct your query, HMRC has plenty of helpful information on their website to help you decide. The waiting time to speak to an advisor varies depending on call levels. The HMRC website indicates that call volumes are lower between 8am and 11am, so callers during those hours are often advised more rapidly than those who ring later in the day.