Course Descriptions

This workshop delivers the tools of professional mediators
into the hands of managers to build better workplace
relationships, enhance performance, improve productivity,
and cut the unnecessary financial costs associated with
workplace conflict. In today's high-performance, dead-
line oriented and bottom line-focused work environment,
managers of employees must be equpped with the skills to
negotiate relationships more effectively. As a result,
every employeewho is responsible for the cooperative work of
others requires the means to negotiate more productive
work relationships and find solutions to business problems
caused by conflict - even when none were thought possible.
Workshop participants will benefit by learning the well-
tested, highly successful techniques of professional work-
place mediators and will further the efforts of their
organizations through enhanced knowledge of vital core
competencies for managers. Continuing Education units
are available for this course.