Now that Windows XP support from Microsoft has expired I’ve just seen what may be the beginning of problems associated with the closing of XP support.

I’ve had two customers already today complain of extreme slowness after logging in.

Symptoms

I’ve had two variations of the problem;

One was a VMWare virtual desktop running Windows XP that was extremely slow even after a reboot to get to the login screen.

The other was a standard desktop running Windows XP what was slow after the login process.

In both cases there was an error message about MSMPENG.EXE and a memory reference.

Solution

In both cases the cause was Microsoft Security Essentials driving the CPU up and/or causing the computer to be unresponsive. MSE, or rather msmpeng.exe pops up a message saying that it no longer works and is having trouble referencing a memory address.

The solution in both instances was to uninstall Microsoft Security Essentials and the problem immediately went away.

UPDATE: Microsoft has now released an update to Microsoft Security Essentials definitions file that finally resolves this issue: find out more

2 Comments

Another solution is adjusting the virtual memory to “Automatic”. This is the way we normally configure our clients’ computers but if there is one with the virtual memory manually configured too small, it gives us this error. Hope it helps.