Ticket buying and collection

A Ticket Vending Machine is located in the paved area outside the Ticket Office.

Height adjusted ticket office counter

Height adjusted ticket counter is not available at this station

Induction loop

This office has an induction loop

Ticket machines

Yes

Accessible ticket machines

There are accessible ticket machines at this station

Accessible ticket machines note

A Ticket Vending Machine is located in the paved area outside the Ticket Office.

Collection of pre-purchased tickets

Yes, from either ticket office or self-service ticket machine

Smartcards

Smartcards issued

No

Smartcards validators

No

Staffing and general services

Information available from staff

Yes - from help point,Yes - from ticket office

Information services - opening times

Passenger Information Systems

Departure screens, Announcements

Customer help points

Yes

On both platforms

Customer Services

We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.

**Tile Hill is accredited by the Secure Station Scheme**

Ticket gates

No

CCTV

Yes

Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Public service bus stop on Cromwell Lane near to entrance to Sports Centre in both directions

Facilities

ATM Machine

No

Pay phones

Yes

Pay phones type

Cards and Coins

Accessible public telephones

Public telephones are not accessible

Toilets

No

Waiting Rooms

Yes

Waiting rooms opening hours

Accessibility and mobility access

Helpline Contact

0800 0924260

Staff help available

Yes

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance, (delivered by the conductor).
For all other assistance requests please contact London Midland Assisted Travel on 0800 092 4260