UK Shipping Rates

Republic of Ireland Shipping Rates

Standard Shipping

Free shipping (free returns)

Estimated Delivery Time

UK Standard Shipping: 3 to 5 business days

Please allow additional time for shipments to Ireland

Shipping Notifications

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We¡¯ll also send a notification once your order leaves our warehouse.

International Shipments

Free shipping on orders over ¡ê29

Return Policy

If you¡¯re not happy with your katespadellc.co.uk purchase, you may return your unworn item(s) within 45 days of shipment for a refund.

You can print a FREE UPS return shipping label on our website. Here¡¯s what you need to do:

Find the order associated with the item(s) you wish to return, and click the "View Order" button.

From the Order Detail screen, click the "Return Item" link next to items marked as "Shipped" to generate a printable return form.

Indicate the reason for your return next to the item listed on your return form.

Step Two

You can use the original shipping box you received from katespadellc.co.uk, or any plain, unmarked cardboard box to ship your return.

If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.

Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.

You will receive an email confirmation once your return has been processed.

If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, KATE SPADE will be unable to honor a refund for the merchandise.

Please note that purchases on katespadellc.co.uk cannot be returned to KATE SPADE Retail Stores.

Refund Process and Timeframe

katespadellc.co.uk processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

Store Purchases

To return an item(s) purchased at a KATE SPADE Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.

If you purchased your shoes through a KATE SPADE retail partner, please refer to our partner's return policies for more information.

Exchanges

We do not currently offer exchanges on katespadellc.co.uk. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.