Web Content Viewer

Locating and Installing Your Download

When your download is complete please use the instructions below to begin the installation of your download or locate your downloaded files on your computer.

Firefox

Click the down arrow in the top right of the browser

Windows Users - Click the small image of the folder next to your download
Mac Users - Click the small image of the magnifying glass next to your download

The folder that contains your download will now be open

Safari

Mac Users - Click the down arrow in the top right of the browser
Windows Users - Click the gear wheel in the top right of the browser

Click the small image of the magnifying glass next to your download

The folder that contains your download will now be open

Internet Explorer

Click the gear wheel
in the top right of the browser

Select 'View downloads' from the menu

Select 'Location' next to your download

The folder that contains your download will now be open

Edge

A white bar will appear at the bottom of your browser window which will contain
your download. Once the download is complete click 'Run' to begin the installation or
click ‘View downloads…’ to view the list of all recently downloaded files.

If the white bar is not visible you can also access the list of recently downloaded files by
clicking the 3 small horizontal lines located in the top right of the browser

Click the down arrow icon to access the Downloads menu, from this list you can install
the download by clicking on the file name

Alternatively, click 'Open folder' to open the folder on your computer that contains
your downloaded files

You can then begin the installation of your download by double clicking your downloaded file

Chrome

A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click ‘Show all downloads…’ to view the list of all recently downloaded files

If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines
located on the right of the address bar

Select 'Downloads' from the menu and the list of recently downloaded files will open

From this list you can also install the download by clicking on the file name

To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page

The folder that contains your download will now be open

Adobe Acrobat

If you have downloaded a PDF manual and require Adobe Reader, please download the latest version

DISCLAIMER

CANON U.S.A.,Inc. MAKES NO GUARANTEES OF ANY KIND WITH REGARD TO ANY PROGRAMS, FILES, DRIVERS OR ANY OTHER MATERIALS CONTAINED ON OR DOWNLOADED FROM THIS, OR ANY OTHER, CANON SOFTWARE SITE. ALL SUCH PROGRAMS, FILES, DRIVERS AND OTHER MATERIALS ARE SUPPLIED "AS IS." CANON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
CANON U.S.A.,Inc. SHALL NOT BE HELD LIABLE FOR ERRORS CONTAINED HEREIN, OR FOR LOST PROFITS, LOST OPPORTUNITIES, CONSEQUENTIAL OR INCIDENTAL DAMAGES INCURRED AS A RESULT OF ACTING ON INFORMATION, OR THE OPERATION OF ANY SOFTWARE, INCLUDED IN THIS SOFTWARE SITE.

I have read and understand the information above, and wish to download the designated software.

CANON VISUAL COMMUNICATION PRODUCT LIMITED WARRANTY

For The U.S.A. and Canada Only

For The U.S.A. and Canada Only

The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon USA) in the United States, or Canon Canada Inc. (Canon Canada) in Canada, with respect to the Canon Visual Communication Product (the “Product') accompanying this limited warranty in the Product’s original container, when purchased and used in the United States or Canada, as applicable. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. Canon U.S.A., Inc. and Canon Canada Inc. (collectively “Canon”) warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of ONE YEAR for Products which are Pan/Tilt/Zoom and Pan/Tilt Network Cameras, and for a period of THREE YEARS for Products which are Fixed Network Cameras, from the date of original purchase. Notwithstanding the preceding sentence, the “Moving Parts” and infrared illuminator in the Product will only be warranted for NINETY DAYS from the date of original purchase. “Moving Parts” means fans, as well as those parts or mechanisms that drive, pan, tilt, zoom or focus the Product, or that switch the iris or filter in the Product. When returning Product under this warranty, you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. Product returned to a Canon repair facility, and proven to be defective upon inspection, will be, without charge,:

repaired utilizing new or comparable refurbished parts, or

exchanged for refurbished or new Product,

as determined in the Canon repair facility’s sole discretion. The repaired or exchanged Product will be shipped back to you free of charge. Warranty exchange or replacement does not extend the original warranty period of the Product. For repairs after the warranty period has expired, an estimate of the cost of repair and an opportunity to approve or reject the repair expense before it is incurred will be provided. If you approve, repairs will be made and the Product will be returned at your risk and expense. If you reject, the Product will be returned to you at no charge to an address within the United States or Canada.

This limited warranty only applies if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon will have no responsibility. Canon will have no responsibility under this limited warranty for use of the Product in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or be factory loaded on, the Product, are sold 'AS IS' without warranty or condition of any kind by Canon USA or Canon Canada, including any implied warranty or condition regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Product contains a hard drive, Canon recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

In order to obtain warranty service:

Canon U.S.A.

You may obtain technical support* for your Product as follows:

E-mail support via our Web site at www.usa.canon.com/support Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

Canon Canada

You may obtain technical support* for your Product as follows:

Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

Technical support program specifics subject to change without notice. This Limited Warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:

Loss or damage to the Product due to abuse, neglect, mishandling, electric current fluctuation, accident, improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA’s or Canon Canada’s user’s manual;

If the Product is defective as a result of leaking batteries, sand, dirt or water damage;

If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA or Canon Canada) that cause damage to the Product or that cause abnormally frequent service calls or service problems;

If defects or damages are caused by service other than by Canon's factory service centers or authorized service facilities;

Any internal modification to Product hardware or firmware;

Any maintenance of the Product, including any fee for such maintenance;

If the Product has had its serial number or dating altered or removed.

This Limited Warranty does not apply to Product purchased outside the United States or Canada.This Limited Warranty does not apply to accessories or consumables for the Product, which are sold “AS IS”, without warranty or condition of any kind by Canon USA or Canon Canada. Please retain this warranty and your Bill of Sale as a permanent record of your purchase. Registration of your Product ensures that you will be contacted promptly should there be a safety inspection, modification or recall under applicable laws or regulations affecting your Product.

NO IMPLIED WARRANTY OR CONDITION, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THIS PRODUCT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY UNDER THIS WARRANTY (EXCEPT AS MENTIONED ABOVE). SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. CANON USA AND CANON CANADA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE PRODUCT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE PRODUCT’S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or province to province in Canada).CANON U.S.A., INCCANON CANADA INC.

CANON VISUAL COMMUNICATION PRODUCT LIMITED WARRANTY
For The U.S.A. and Canada Only

The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon USA) in the United States, or Canon Canada Inc. (Canon Canada) in Canada, with respect to the Canon Visual Communication Product (the "Product") accompanying this limited warranty in the Product's original container, when purchased and used in the United States or Canada, as applicable. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of ONE YEAR for Products which are Pan/Tilt/Zoom and Pan/Tilt Network Cameras, and for a period of THREE YEARS for Products which are Fixed Network Cameras, from the date of original purchase. When returning Product under this warranty, you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. Product returned to a Canon repair facility, and proven to be defective upon inspection, will be, without charge,:

repaired utilizing new or comparable refurbished parts, or

exchanged for refurbished or new Product,

as determined in the Canon repair facility's sole discretion. The repaired or exchanged Product will be shipped back to you free of charge. Warranty exchange or replacement does not extend the original warranty period of the Product. For repairs after the warranty period has expired, an estimate of the cost of repair and an opportunity to approve or reject the repair expense before it is incurred will be provided. If you approve, repairs will be made and the Product will be returned at your risk and expense. If you reject, the Product will be returned to you at no charge to an address within the United States or Canada.

This limited warranty only applies if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon will have no responsibility. Canon will have no responsibility under this limited warranty for use of the Product in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or be factory loaded on, the Product, are sold 'AS IS without warranty or condition of any kind by Canon USA or Canon Canada, including any implied warranty or condition regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Product contains a hard drive, Canon recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

In order to obtain warranty service:

Canon U.S.A.

You may obtain technical support*** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

Canon Canada

You may obtain technical support*** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
*** Technical support program specifics subject to change without notice.

This Limited Warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:

Loss or damage to the Product due to abuse, neglect, mishandling, electric current fluctuation, accident, improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's or Canon Canada's user's manual;

If the Product is defective as a result of leaking batteries, sand, dirt or water damage;

If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA or Canon Canada) that cause damage to the Product or that cause abnormally frequent service calls or service problems;

If defects or damages are caused by service other than by Canon's factory service centers or authorized service facilities;

Any internal modification to Product hardware or firmware;

Any maintenance of the Product, including any fee for such maintenance;

If the Product has had its serial number or dating altered or removed.

This Limited Warranty does not apply to Product purchased outside the United States or Canada. This Limited Warranty does not apply to accessories or consumables for the Product, which are sold "AS IS", without warranty or condition of any kind by Canon USA or Canon Canada. Please retain this warranty and your Bill of Sale as a permanent record of your purchase. This ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY OR CONDITION, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THIS PRODUCT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY UNDER THIS WARRANTY (EXCEPT AS MENTIONED ABOVE). SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. CANON USA AND CANON CANADA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE PRODUCT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE PRODUCT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or province to province in Canada).

CANON U.S.A., INC
CANON CANADA INC.

Compatible Supplies & Accessories

Canon offers a wide range of compatible supplies and accessories that can enhance your user experience with you VB-M641V that you can purchase direct. Scroll down to easily select items to add to your shopping cart for a faster, easier checkout. Visit the Canon Online Store

Recessed Mounting Kit SR640-S-VB

Recording Software RM-25 V4.0

The Canon RM-25 network video Recording Software supports the full range of Canon's network video cameras, allowing access and control of PTZ cameras through a full range of motion, modes and two-way audio capabilities. allows the user to record and access stored video taken from up to 25 security cameras on your network.Read More

Recording Software RM-64 V4.0

The Canon RM-64 network video Recording Software supports the full range of Canon's network video cameras, allowing access and control of PTZ cameras through a full range of motion, modes and two-way audio capabilities. allows the user to record and access stored video taken from up to 64 security cameras on your network.Read More

Recording Software RM-9 V4.0

The Canon RM-9 network video Recording Software supports the full range of Canon's network video cameras, allowing access and control of PTZ cameras through a full range of motion, modes and two-way audio capabilities. The software allows the user to record and access stored video taken from up to 9 security cameras on your network.Read More

Network Video Solutions Software Developers Kit (SDK) Request Form

Thank you for your interest in Canon U.S.A.'s Network Video Solutions Software Developer Relations Program. This program is designed to supply the current version of the Canon Network Video Solutions Software Developers Kit (SDK) to computer programmers residing in North America who wish to develop customized software applications for Canon Network Video Solutions products.

The SDK is not a replacement for the software disk that was supplied with your Canon Network Video Solutions product. If you have reached this page in error while looking for Canon Network Video Solutions product software, please click here.

SDK Request Form & License Agreement

Please complete all required fields in the request form with complete and accurate information if you wish to receive the SDK. Once submitted, a registration confirmation screen informing you that your SDK request form has been received will populate. Your request will then be reviewed and you will be contacted by a Canon representative regarding the License Agreement.

Contents

Canon's Network Video Solutions SDK includes programming documentation for Canon’s current IP camera lineup. Inside the SDK, you will find information including but not limited to:

Video Transmission (RTSP and HTTP)

Session Management

PTZ Control

Settings Modification

Audio Transport

Programming Guides

Sample Code

Supported Cameras and Firmware

In order to take full advantage of our SDK, we recommend that you make sure the firmware of your camera meets the following specifications:

Canon Network Camera VB-S30D (Ver. 1.0.0 to Ver. 1.3.0)

Canon Network Camera VB-S31D (Ver. 1.0.0 to Ver. 1.3.0)

Canon Network Camera VB-S800D (Ver. 1.0.0 to Ver. 1.3.0)

Canon Network Camera VB-S900F (Ver. 1.0.0 to Ver. 1.3.0)

Canon Network Camera VB-S805D (Ver. 1.0.0 to Ver. 1.3.0)

Canon Network Camera VB-S905F (Ver. 1.0.0 to Ver. 1.3.0)

Canon Network Camera VB-H43 (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-H630VE (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-H630D (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-H730F (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-M42 (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-M620VE (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-M620D (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-M720F (Ver. 1.0.0 to Ver. 1.2.0)

Canon Network Camera VB-R11VE (Ver. 1.0.0)

Canon Network Camera VB-R11 (Ver. 1.0.0)

Canon Network Camera VB-R10VE (Ver. 1.0.0)

Canon Network Camera VB-M641VE (Ver. 1.0.0)

Canon Network Camera VB-M641V (Ver. 1.0.0)

Canon Network Camera VB-M640VE (Ver. 1.0.0)

Canon Network Camera VB-M640V (Ver. 1.0.0)

Canon Network Camera VB-M741LE (Ver. 1.0.0)

Canon Network Camera VB-M740E (Ver. 1.0.0)

Canon Network Camera VB-M50B (Ver. 1.0.0)

Canon Network Camera VB-H651V (Ver. 1.0.0)

Canon Network Camera VB-R13 (Ver. 1.0.0)

Canon Network Camera VB-R13VE (Ver. 1.0.0)

Canon Network Camera VB-R12VE (Ver. 1.0.0)

Canon Network Camera VB-H652LVE(Ver. 1.0.0)

Canon Network Camera VB-H651VE(Ver. 1.0.0)

*If your camera is not listed, please make sure to include it in the ‘Network Camera of Interest” section on the SDK request form