There's video playing but no audio on my Xbox One.

If you are experiencing audio issues while using The CW App on Xbox One, try the following steps:

Check TV Volume Control

Make sure the volume on your TV is not at its lowest setting or muted.

Check Cable Connections

Make sure your HDMI/Optical connectors are plugged in.

Check for any breakage in the cable.

Reverse the ends of the cable or try using a different HDMI cable.

Restart The CW App

Press the Xbox button followed by the Menu button

Select Close Application.

Relaunch The CW App.

Check the Audio Setting on Xbox One

Go to Settings > Display & Sound, scroll to the right and then select HDMI audio.

Set HDMI audio to 5.1 uncompressed.

Next, select Bitstream Format and then select Dolby Digital.

Update Your Software

Having the latest OS on your device ensures you are getting the optimal experience from The CW App. Open the guide on your Xbox One and select Settings > All Settings > Console Info & Updates to check for new updates.