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Our Review of: iPage

Overview:

Check out our current #5 rated web hosting provider, iPage. Located in Massachusetts and led by a team of hosting veterans, iPage offers a comprehensive hosting solution at the incredible price of just $1.99/month. Moreover, the team at iPage has made a commitment to continually improving the customer experience and it shows. Their 80,000+ customers are proof of this, needless to say. Currently employing over 800 employees, iPage has the personnel and resources to keep customers happy for the long haul.

Their hosting tools and scripts are incredibly simple to use and their support team is happy to help you get them setup and utilize them. Best of all, their support is 100% North American-based, with incredibly short hold-times.

Servers are fast and reliable also, with 2 high-tech datacenters, located near Boston, MA, managed completely in-house. Also as an added speed bonus, your site files are served off server "pools", otherwise known as load-balancing, which ensures your pages will load fast and reliably.

Pros:

Lowest prices out there.

Multitude of great scripts available.

100% english speaking support.

Cons:

PHPMyAdmin isn't standard, but can be enabled on each account.

Features & Specials:

At $1.99/month, you can't beat the price or, more importantly, the security iPage offers. The Essential Plan includes the SiteLock Security Suite, which provides daily malware and spam scanning, business verification, and a security seal you can put on your site. We looked around and these kind of security services usually START at $100 and they're yours for free.

You'll also receive unlimited disk space, bandwidth, databases and email; great site and store building tools that work for novices and experts alike; free domain for the life of your account; an anytime money-back guarantee; green hosting; 24/7 support from North American-based phone agents; and an expansive product catalog that includes Microsoft Exchange; and $400 in hosting extras.

Plus, iPage is one of the few hosts that offers $50 in Google Adword coupons (most hosts only offer $25). Not only that, you'll be able to boast an eco-friendly website through this green host.

Virtually Unlimited Everything.

Hosted on high-performance green powered servers.

SiteLock Security Suite free on every new account.

Reliability & Speed:

iPage hosts more than 1,000,000 web sites on its load-balanced architecture. With two data systems and an intricate network of failover protections, the host delivers outstanding reliability and redundancy. FTP and mail speeds are average to slightly above average, in part due to their fast OC-48 backbone connections.

We also love the fact that iPage posts information about service interruptions quickly using its public alert system, and even give customers the option to subscribe to have those alerts sent out to them. Again, more proof of their commitment to the customer experience.

Support:

The North American-based phone agents at iPage actually listen to customers and understanding what they need. They're also pretty good at resolving issues and communicating with customers. Wait times were short, usually 2 minutes or less. We had great experiences with chat agents as well. iPage offers 24/7 phone, chat and online/email support. The online interface is a little awkward, but certainly usable once you get used to it.

When it came down to it, however, all the agents all seem committed to their customer's success. And, we really like the iPage team's informational welcome calls.

Average Support Wait Times:

Chat Wait Time

5 seconds

Phone Wait Time

2 minutes

Control Panel:

The tools that iPage offers are easy to use and consistently improving. In the last year, they've launched a fantastic file manager and have been incorporating more user interface standards into each of their tools. It's clear they test their interfaces for usability and they actively solicit customer feedback.

Given the robust offering of the iPage suite of services, the homepage of the control panel can be a little overwhelming, but stick to your left nav bar and you'll be fine. The control panel can also be a little slow around mid-day, but not so slow that it become unusable.

Control Panel Screenshot

What sets them apart?

"Faster, Safer, Greener Hosting" - iPage

Incorporates the SiteLock Security Suite and Seal at no extra cost.

You'll talk to agents located in North America, and get them on the phone in less than 2 minutes.

Your website will be eco-friendly, and hosting is powered by 100% wind energy!

Summary:

If you put a high value on security and want to create an effective website quickly, you're going to want to give iPage a closer look. Not only is their web host offering robust and incredibly affordable, it's clear they've taken the time to understand their customers needs and they're constantly working to address those needs.

While they may be a little aggressive in marketing their extras, they really do offer an incredibly diverse and valuable suite of services. They also over many pricing specials, which make their extras seem well worth the added expense. That said, check out iPage today, to see their outstanding web hosting plans.

iPage User Reviews

Could use more features

Review by: Russell, from Baltimore

I recommend this host

For bottom dollar hosting they are ok and most small sites will do great with them. However if you have a more resourceful site I think you might be happier with someone else and pay a little more, for the added features and extra bandwidth, etc etc. AKA, you get what you pay for. Same goes for hosting usually.

Ipage Review

Review by: Drew, from Bay Area

I recommend this host

Only used them for a few months now. I was attracted by the price point and "unlimited" quotas. To my surprise the service is seemingly worth the price. The bad: They offer too many account "addons" which I thought were free. Beware of that. Otherwise for non complex sites they should do just fine.

Can't beat that price...

Review by: Cody, from Virginia

I recommend this host

For any in house managed web hosting company (not big box) to offer a price that low, you would assume something is "up". I can attest that the service, albeit sometimes a little slow, gets the job done with ample add ons and support isn't half bad either. Recommended.

Review

Review by: Drew, from Wisconsin

I recommend this host

Ipage gets the job done for fairly cheap. They offer a few extra features for added $$ but for the standard plan it should work for most customers. Not sure if I would rate them at the top, but they are good IMHO.

customer support

Review by: Mel, from United Kingdom

I don’t recommend this host

Customer support for IPage is abysmal I dealt with about five different advisors all telling me different things. The upshot is they took money from me and did not come up with goods. Not very good at all.

Ipage

Review by: Tom, from Kannapolis

I recommend this host

Friendly techs get issues fixed. Gobs of features, but beware of the "unlimited" everything. They can throttle down your account if you go over a certain usage limit, as with any web host offering this. It all comes down to how much they consider "over usage"?