Banking sector reforms in India were introduced for the purpose of:

(a) giving more and more employment opportunities to.
the educated unemployed.
(b) taking care of the downtrodden masses.
(c) increasing efficiency in the banking activities.
(d) giving a better return to the Central Government.

Banks can control their transaction costs by:

(a) restricting their lending activities.
(b) undertaking more and more non-banking activities.
(c) encouraging the customers to bank with other banks.
(d) devoting more attention to operational efficiency.

The recent internal empirical research conducted by the RBI found that:

(a) there is cut-throat competition in the banking industry.
(b) the rate of return is not commensurate with the operational cost.
(c) the rate of improvement has not been high.
(d) nationalized banks and private sector banks did differ in the efficiency measures.