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Payment

CARDvark Designs accepts PayPal, credit card, or money order payments. Payment in full is due before the project begins.
Cancellations and full refund will only be issued within the first 4 hours of ordering.

Shipping

Most items are delivered as jpg or png image files, to the email address listed, within 24 hours. Any exceptions to this will be detailed in the item's listing.

Refunds and Exchanges

Due to the digital nature of our items, there are no refunds or exchanges once the item has been delivered to you.

All items have been color tested in printed format for the standard colors offered. Any custom color alterations are not guaranteed. I will do my best to work with you on matching choices; however, it is your responsibility to test the printed result of the colors.

Keep in mind that color will vary to at least some degree among different monitors as well as printing methods. If exact color is a concern to you, I strongly suggest you invest in printing a sample BEFORE committing to a large print. I cannot issue any refunds for disappointments in color.

Additional policies and FAQs

Please note that once an order is placed, I will communicate with you via the email listed with your Etsy account. If this is not the email you currently use, please let me know right away.

STANDARD ORDERS:
You will receive a proof for every order that involves personalization. I will correct any errors I have made for no charge, for as many times as it takes. I will create up to 2 more proofs to accommodate alterations for your personal taste. After that, (ie, a total of 3 proofs) there will be an additional charge for each new proof.

Since all listings are for digital images only, you will be responsible for researching and selecting your own printing method. I strongly suggest that you do this before you place your order, since some options--such as professional printing--require specific sizes that I need to accommodate during the personalization process. Please also be aware that there can be significant differences in printing prices between the 4x6 and 5x7 sizes, especially when using standard photo developing services. Changing sizes after the proof is delivered will result in a small design fee between $2 and $5.

**Once you approve the proof, it is final, and ANY changes requested after are subject to a $3.00 fee.**

CUSTOM ORDERS:
If you would like any custom work done--whether a simple alteration to an existing design, or a complete item from scratch--you must first contact me. We will communicate back and forth until I have a good enough feel for your request that I can provide a custom design quote. Once we have agreed on a price and a timeline, I will create a custom listing for you in my shop. When that listing is purchased, I will begin the design.

Within the agreed-upon time, I will provide you with a proof. I will correct any errors I have made for no charge, for as many times as it takes. I will create up to 3 more proofs to accommodate alterations for your personal taste. After that, (ie, a total of 4 proofs) there will be an additional charge for each new proof. If at any time I feel that your requests are exceeding the scope of our original agreement, I reserve the right to discuss new terms.

COPYRIGHT
All of CARDvark designs are original work and are therefore copyrighted. The images you receive are for personal use only and cannot be resold in any way, shape or form without permission.