Spa Etiquette/Policies

OUR SERVICE POLICY: We are professionals who give our clients high quality therapy and we value your time while you are here. We ask the same of you. When you book any service at Body Elements LLC, please have a valid credit card ready to ensure you keep your appointment. You may cancel up to 24 hours in advance of any service for no charge. A $25 late fee will be charged for any cancellation less than 24 hours. If you cancel your appointment for any reason on the day of your service, you will be charged for 50% of the service scheduled. If you fail to cancel or show for your appointment altogether, you will be responsible for 100% of the service scheduled. There are no refunds and No exceptions. We do this because there could have been another client eager to visit us that day, and our time is extremely valuable to those we treat. If however, you are running late, your service may be shortened by that amount of time according to our schedule for that day. Thank you for respecting our policy.

Before treatment begins, it is very important that any recent or chronic medical conditions and any medications you may be taking are listed and discussed with your therapist. Body Elements LLC is not responsible for any conditions arising or worsening due to the bodywork you receive and you are stating all known medical conditions to your therapist. Any updates to your health and/or conditions are to be reported to your therapist on subsequent visits.

Body Elements LLC is a professional establishment and not an adult entertainment service. Any illicit, sexually aggressive remarks or comments made by you will not be tolerated and will result in the immediate termination of your session as well as full payment for the service scheduled. No Exceptions.

Massage therapy and bodywork is not a substitute for medical examinations and/or diagnosis and it is recommended that you see a physician for any physical ailment or condition you may have prior to any massage treatment. _____________________________________________________________________________________________________________

​Many individuals who are experiencing massage therapy for the first time can be hesitant about the protocol. Relax! You are in good hands! Simply follow these easy steps to a great session!

BEFORE ARRIVALYou will want to feel generally well the day of your session. If you are under the weather, have a cold or a fever of over 101 degrees, these are contraindications for massage and we strongly recommend rescheduling your session. Recent strains or sprains or any other types of injuries should be discussed with your therapist prior to your arrival. She can evaluate any concerns you may have.

Try not to have a full stomach before a massage, as this may cause you some discomfort. For the ladies, if you are menstruating on the day of your massage, be sure to wear protection on the table, as the increased circulation from the massage can cause a sudden heavier flow. Though these steps are not necessary, you may want to shower before your massage to feel more refreshed and confident. Ladies often shave before a massage to feel more comfortable, but this is also not necessary.

HAIR & MAKEUPEye and lip makeup will not be disturbed. If you are wearing excessive foundation and need to return to work, you may want to bring your cosmetic bag to freshen up after your session; or, you can request that your face be skipped during the massage. There are no oils/creams used on the face or scalp; however, some of these lubricants can be transferred to your hair during the neck portion of your massage, so always consider this fact. Most often you will feel so good that you won't mind your "massage doo"!

﻿SKIN﻿Your therapist will assess your skincare needs and use a lubricant that will enhance your skin's needs. You may also request a specific type of lubricant; be it oil, cream or lotion. This is your massage and you may use any type of product you prefer. Of course, you may even bring along some of your own favorite products to be used for your session.

CLOTHINGThe therapist will leave you alone to undress before your session and await your signal that you are completely covered on the table (on your back, face up). You may wear anything you like during your massage; simply keeping in mind that clothing is a "STOP SIGN" for massage therapists. For example, if you leave your socks on, we will not massage your feet; if you leave your bikinis or briefs on, your gluteal area will not be treated, and so forth. For those clients experiencing low back pain, we strongly recommend removing your underwear so that we may address this important area. Gluteal cleavage is never exposed, but draped so that merely the top of the leg and hip area are exposed. We will protect your modesty at all costs!

Most people feel quite safe undressing completely in order so that the therapist can access the body more easily; however, this is strictly a personal preference and your choices will be carefully respected. We want you to feel safe and secure during your massage so that you can relax and receive the full benefits of the treatment. Massage draping is very specific to the areas we address and we never expose your private areas under any circumstances. With this in mind, please only undress to your specific level of comfort and remember that you will be covered at all times. Only an arm or a leg at a time will be undraped.

TALKING DURING YOUR SESSION

A soothing massage session is different from one person to the other. Generally, it is best to engage in conversation before and/or after your session, and not during the session, as you will surely benefit more from a silent massage treatment. However, realizing that some individuals do enjoy light conversation, you may of course speak to me during your session while you are supine (face up). I respond to my clients only if they have a question or concern. Otherwise, you will be left to enjoy your time. If you truly feel like engaging in light conversation, I do ask that you relax and enjoy the work as you turn prone (face down). Enjoy your time. You deserve it!

SPORTS MASSAGE

A sports massage is a little bit different from a typical table massage. The client is always fully clothed, usually wearing a pair of shorts and a tee shirt. Sheets are not used on the table for this reason. Oils and creams are also not necessary for this effective therapy. This massage specifically addresses an area of concern. For example, a pulled hamstring will be addressed first by lighter, warming strokes, then graduating to apply quicker, more rigorous hand strokes and movements to that specific muscle group, in order to release the muscle tissue and relieve pain immediately; without medication or downtime; returning the athlete to the field quicker and with better range of motion and increased performance. If the athlete is a minor, it is our policy to have a parent or adult sibling in the room during the treatment. Treatments can range from 30-60 minutes, depending on the severity of the issue.

HOME VISITSSame as above, only you choose the location! We come fully equipped with our heated table, linens and our high quality lotions. We also bring along soothing musical selections for your comfort, or you may play your own music. You may also use candles if you like. Have an extra blanket nearby and/or a pillow for your convenience.

AFTER YOUR MASSAGEYou should feel wonderfully relaxed!! Sometimes, individuals will feel a bit 'woozy' after a massage. This is due to the increased blood circulation to your brain. The feeling will pass shortly but the overall results will last for days! Infrequently, people will experience nasal discomfort, a headache, slight nausea or experience initial discomfort in the areas treated. This is caused by increased blood to the brain as well as triggered areas within the muscle tissue. Your body is healing! Drink plenty of water after your massage to ensure that all 'loosened' toxins are flushed and released by the body -- you should feel great and enjoy a very sound sleep that evening.

Most clients feel instant relief from pain. Others will feel more results the day after. At times, you may need two sessions before your pain is gone, depending on its origin and cause.

FACIALSIt is always a good idea to remove all makeup prior to your scheduled facial. If you do arrive with makeup however, your skin care professional will be happy to remove it for you! The choice is completely up to you!

THE PRIVATE BATHPlease note that all bubble baths do NOT include jets during the bath, as it will cause excessive bubbling and can also damage our jets! If you would prefer the Jacuzzi jets ON during your bath, please request one of our bubble-free SALT baths.

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RefundsDue to the high quality of our technique, the special discounted pricing we offer on all of our packages and the added convenience of no expiration on our prepaid sessions, no refunds will be given. By purchasing a massage package of any kind, you agree to use all of the sessions in that package within a reasonable time period, or transfer your unused sessions to someone else who could use the service. Before purchasing any non-refundable package, we suggest you sample one of our single sessions to ensure your satisfaction. If you purchase a gift certificate for someone who does not enjoy massage, you are welcome to use that certificate for yourself or re-gift it to someone else.

Have a question for us? Call us any time! Our goal is to make certain you are comfortable, educated and treated to the utmost of professionalism. We will be happy to assist you!