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Description

Do you want a career in IT? Looking to become a Help Desk Technician or Technical Support Specialist? Or just validate your existing skills? Then validation as a Microsoft Certified Desktop Support Technician (MCDST) could be your answer. You will gain a thorough knowledge of how to successfully troubleshoot desktop environments on the Windows Operating System and prove you have the skills necessary to educate users and help solve their hardware and software and application issues on Windows.

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are runn…

Frequently asked questions

Do you want a career in IT? Looking to become a Help Desk
Technician or Technical Support Specialist? Or just validate your
existing skills? Then validation as a Microsoft Certified Desktop
Support Technician (MCDST) could be your answer. You will gain a
thorough knowledge of how to successfully troubleshoot desktop
environments on the Windows Operating System and prove you have the
skills necessary to educate users and help solve their hardware and
software and application issues on Windows.

The Microsoft Certified Desktop Support Technician (MCDST)
credential proves that you have the skills to successfully support
end-users and to successfully troubleshoot desktop environments
that are running the Microsoft Windows operating system. This
distance learning course is ideal for anyone who wants to be able
to choose the pace of their study themselves.

At UK Open Learning we pride ourselves on our friendly and
supportive tutors. Your tutor support will start as soon as you
receive your course and will be valid for 12 months. All our tutors
are highly qualified with extensive experience in supporting
distance learning students. You contact your tutor via email and
they are responsible for answering your questions and guiding you
through the course to ensure you are ready for your
examinations.

No prior knowledge is necessary to study this course although it
is recommended you have a good computer knowledge.

We recommended you spend approximately 110 hours of your time
studying for the Microsoft Certified Desktop Support Technician
(MCDST) Course. The pace of study is completely up to you. To give
an example, if you dedicate 2 hours a week to the course it would
take you a year to complete but if you could spare 4 hours a week
you could complete it in six months.

Exam fees are not included and are payable directly to the test
centre. Exams are taken at your local Prometrics Testing Centre. To
find the location of your nearest centre please visit
www.prometric.com

Assessment for this award is carried out by two exams at a local
approved test centre. Candidates will gain experience through
hands-on lab exercises that allow you to practice what you learn in
a fully functional, simulated environment, as well as access to
practice tests and exam simulators. In addition, students will have
the full support of an expert tutor to guide you every step of the
way.