WHITE PAPER LIBRARY

TMCNET eNEWSLETTER SIGNUP

How Social Media Ensures Effortless and Engaging Customer Experiences

Frost & Sullivan

Abstract:

Whether voicing issues or praising a brand, customers want experiences that are effortless and engaging. For organizations, in this age of striving for omnichannel customer service delivery, the primary goal is a smooth and seamless customer journey. Lowering customer effort and ensuring the seamless customer journey means having the right tools for the customer service agent. Agents need context and history, across channels, particularly when it involves social media.

In this article you will discover:

- Best practices for ensuring effortless customer engagement- The business value of social customer service- The right technologies to achieve exceptional customer service

Please complete and submit this form to have the white paper delivered straight to your inbox

First Name

*

Last Name

*

Job Title

*

Company

*

Address

*

Address2

City

*

State

*

Zip/Postal Code

*

Country

*

Work Phone

*

E-mail Address This is the email address the file will be delivered to. Please confirm this is correct before submitting

*

Do you have responsibilities that pertain to social customer
engagement?

*YesNo

What is your role as it pertains to social customer engagement within your organization?