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They have, by far, the best customer service I have *ever* experienced. They general service is impeccable, but I doubt anybody (and not just in the ISP world) will ever match their level and efficiency of customer service.

I’ve just got off the phone with them, after complaining that they had charged me too much for my final bill. In total, including dialling time, time in the menu system, I was off the phone in 2 minutes and 24 seconds. I was speaking to the guy for less than 30 seconds. He looked at my account and said “Yes, I can see that is wrong, I’ve cancelled it.”.

I had a similar experience two years ago when I switched from paying by credit card to paying by direct debit. The payment went through too soon before the DD was approved by the bank. Again, I was off the phone within 2 minutes having paid that one bill on my credit card, before reverting to the new direct debit.