In response to questions about the incident, the company said it does not comment specifically on any client families or their situations. It provided this statement:

"We believe we have the very best training in the industry and that our policies and procedures are outstanding. However, from time to time mistakes are made. When that happens, our policy is one of full disclosure to the family and we work with them to come to an accord."

Randy Moon said funeral home representatives had names and phone numbers of six or seven family members involved in planning Jerry Moon's service but none of them received a call within the promised two hours after the funeral.

"We all waited at the reception, hoping that ultimately we would end up having a graveside service anyway by finding our dad," he said. "I still haven't received a call. I feel we each should have gotten a call by now."

The family is eager to learn how the confusion occurred and to get on with the grieving process, he said.

"We're sure ready to receive some sort of remains so we can put them where he wanted to be honored, so we can go there and have a memorial," he said.

Jerry Moon is survived by his wife, Janice Moon, four children and two step-children, two brothers and numerous extended family members.