Wacom Forum - Wacom Europe GmbH

Wacom Customer Support page:https://support.wacom.com/Cintiq Pro 24 - Fan Speed: A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

I've run into some issues with my new cintiq pro 16 and was wondering if there's a solution.The eraser end of the stylus is off, it's like floating above the eraser tip so I was wondering if there's a way to calibrate this.Another thing I'm running into is accidentally touching the onscreen buttons on the top of the tablet and I was wondering if theres a way to turn those off.Another thing is that the system seems to revert to the Cintiq as a sound output device at startup.I know i can change this in the sound settings but can't seem to remove the cintiq as a device for sound output.I have it connected through the wacom link using the thunderbolt cable that came with the tablet.

For the rest very happy with it, would be great if theres a solution to those issues.I'm working on a Macmini late 2012 running Sierra 10.12.6.

So no one has a reply or any kind of help?Kind of disappointed not getting any kind of feedback from Wacom.

Is there a solution mainly to calibrating the eraser tip and turning the top buttons on the wacom screen off so one isn't touching those while working, or at least we have the choice of having them active or not?Are you guys working on a firmware update or something?

Robobob wrote:Another thing I'm running into is accidentally touching the onscreen buttons on the top of the tablet and I was wondering if theres a way to turn those off.

I would like to be able to disable these buttons also, as I often brush them accidentally when painting 'top down' with my hand. It would be better (for right handed people) if these buttons were on the left side.

I kind of take the lack of a reply as a sign this isnt being taken seriously. I do hope that wacom is working on it shouldn’t be that hard. Even my trusty cintiq 22hd had the option to simply disable buttons if one wanted to. Especially on a smaller screen as the 16 pro this option would be very welcome.