The Support Analyst is responsible for the technical resolution of application support incidents (2nd line) across a variety of technical platforms across the Trust’s suite of business applications. Incidents that are unable to be resolved by the Applications Team will be referred to Third Party Suppliers or Project/Development teams (3rd line).

The post holder will be responsible for the monitoring of applications to ensure that they are available for use and for issuing appropriate communications for any incidents impacting applications availability, and for proactively identifying root cause of incident generation to prevent reoccurrence, applying application fixes/changes/new versions to the production environment as required.

Shift working and participation in an overnight ‘on call’ rota will be required.