We use the services of a payment provider for all on-line purchases and when you place an order on our websites you will be re-directed to either Barclaycard or PayPal (depending on your chosen method of payment) in order to process your payment and enter your card details. At no time do we have access to your card details. All correspondence in respect of payment issues should be directed to the respective payment provider.

We pack your mugs and dispatch them using the standard Royal Mail Track and Trace 48 hour service. You should receive your order within 5-7 working days, or sooner if the 24 hour Express delivery option is selected.

Please note last delivery date for Christmas 2016 is 19th December for UK delivery.

Please note that "Within 24 hours(express)" and "Within 48 hours(standard)" refers to the delivery time and not the dispatch time and are the new terms Royal Mail use for 1st(express) and 2nd(standard) class post. Dispatch time is usually within 3-5 working days from date of order.

International orders are sent by Airmail and should be received within 28 working days of placing your order, using the standard Royal Mail service. A Track & Trace service is also available at additional cost.

Orders are usually dispatched within 2-3 weeks. Delivery time and charges (where applicable) will be advised by email on receipt of order. Please see Shipping & Returns or contact sales@msmugs.com for further information.