Pega Payment Exceptions for Wholesale Banking

Pega Payment Exceptions is the industry’s most intelligent, agile solution for rapidly resolving investigations and customer inquiries. Pega’s solution for payment exceptions gives relationship managers, clients, service representatives, and operational teams simplified dynamic case management and integration capabilities that can be delivered across any channel.

Leveraging all the benefits of the Pega 7 Build for Change® platform and over 25 years of delivering investigations and exceptions management solutions to 18 of the top 20 global banks, Pega Payment Exceptions enables financial institutions to automate investigations, service and retain customers across all channels and on every device. Many of our clients have achieved: 60% STP for SWIFT investigations day one, a 20% increase in customer satisfaction scores, up to 85% reduction in duplicate processing costs, and a 95% reduction in effort to produce audit reports and balancing analysis.

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About Pegasystems

Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega. For the past 30 years, our technology – CRM, digital process automation, robotics, AI, and more – has empowered the world’s leading companies to achieve breakthrough results.