Moto E5 Supra not updating to october release patch

‎11-01-201804:54 PM

I have moto e5 supra and using it on cricket wireless and my phone is still on july security patch and other reports online saying they have updated the device for october release patch and I do not get that update why is that? did motorola put a hold on the update?

Moto E5 Supra not updating anymore

‎12-07-201801:24 PM

My motorola e5 supra from cricket wireless stops updating anymore and the current update is today december 7th the last time my phone updated was in July 2018 it skips two updates already.. How do I file a warranty claim or closer repair shop for this phone? Please help.

Re: Moto E5 Supra not updating anymore

Thansk for posting. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Re: Moto E5 Supra not updating anymore

Thansk for posting. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

Re: Moto E5 Supra not updating anymore

Thansk for posting. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

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