So now my Premium account has expired and as stated, on this site, I will not renew it UNTIL some changes take place:-

1. No more 'Sync' restrictions on customers who have developed data bases with a large number of profiles. You have compromised our ability to use the 'Research' function which is a tool I rely on to be up to date AND PAY FOR as a Premium member.

2. You acknoweledge the pitfalls within FTB ver #8 and actions taken to remedy them. Many have been reported on this site and I have submitted reports to your support team WITH NO RESPONSE! Hense my reverting back to ver #7.

I am trying to use the places and mapping functions of FTB but it seems to act very randomly.

1. Some places are not known to FTB wich is OK. At the right side there is a question mark showing that the place could not be found. But clicking on that question mark give a strange response, see Details-fact.jpg. It says "No internet connection - place could not be found". Therse no problem with my Internet connection. It would be much more useful if a place fact window would open where I e.g. could give the coordinates for this place so that FTB would know in the future.

2. Using the Maps for solving above issue works very strange. When starting the Maps I got the window shown in Maps-1.jpg.

After moving and scrolling I get i right. I then use the advanced search and searches for the person in question and gets the view seen in Maps-2.jpg. As you can see part of the place name is grey. I assume that this indicates that the place is not found. The only part that is blue is Sverige (Sweden). So FTB knows it is in Sweden. Now I can click on that part and a window opens, see Maps-3.jpg. At the top it says Edit/fix this place. Clicking on that gives me a new window which is almost the same as the previous but there is an link at the top which is barely visible. See Maps-4.jpg.

Clicking on that link brings me to the window shown in Maps-5.jpg As you can see I now have the option to enter coordinates. So, entering the coordinates for the place in question and clicking OK actually brings me to the correct spot. See Maps-6.jpg. The big problem here is that as soon as I leave the Maps view and comes back. These coordinates are gone. They are never saved.

Hopefully some of the FTB developpers are reading this. I would very much whish for improvements of the Places and Maps function in FTB.

Made changes today to my tree on FTB. Clicked sync button, and it still says I need to sync. I have tried three more times, and it still says I need to sync. When I go to Sync Settings, it says my last sync was November 25. The sync log says sync succeeded no update. As I updated several people, I don't want to close the program. HELP!!!

I'm having trouble using FTB entirely. I downloaded the program off the website and installed it successfully, but when I load it up, it defaults to the "create a new account" screen. In the top-right corner, there's an option that says, "Already a member?" As I need to connect my FTB to my MyHeritage account so that my tree can sync, I click "Already a member?" and it tells me to log in using my MyHeritage credentials.

I typed them in, and it says they're incorrect. I tried changing my login email, my password, I tried closing and reloading the program, and I even uninstalled it and re-downloaded and re-installed it all over again. Nothing changed.

I called technical support, but they're only available to subscribing members of the website. Seeing as one of their central free products doesn't even seem to properly work for me, I'm not particularly motivated to begin paying for any advanced services. Regardless, they don't offer an option to pay monthly anyways, and yearly is not an option for me. The other customer service line (billing?) was unable to help me as they're two separate departments. I even submitted a complaint ticket A WEEK AGO to see if someone could help me with this issue, but I never received a reply.

The only reason I want to use FTB in the first place is to split a tree I have on another site that doesn't offer the ability to split your tree.

I have the same problem as other in here not beeing able to access my Family Tree on my MacBook after upgrading to High Sierra.

But adding to the frustration: As I tried my Samsung PC, the one I used before converting to Mac about a year ago, My Heritage refused to syncronize (download last web-version to my PC) with the web..!!

When starting the PC, I get info that Family Tree will upgrade the project to make it compatible with this version. At the end ot upgradin, which goes fine, I get message that there is a conflict between versions on PC and web. So I choose download from web to syncronize. I then get the message that it failed. Pls check the log for details.

Might this be because my last version on web was uploaded from my Mac? I hastily read something the like somewhere, but cant find it now.

Is there anybody in here that have the same / have experienced this problem?

I worked in transgenerational analysis and did the genosociogramme of my family .

i ordered a DNA test and started to do the family tree but there is something that doesn’t sounds right forme in the way it is presented.

For a positive symbol we are invited to put ourselves at the top not at the bottom to don’t have like “ to carry”the weight of our ancestors lives .

The last ones being at the top of the tree and not at the bottom...ancestors being as for a tree our roots not the last leaves. More like the flower who grew from the bush ...all roots and branches being our ancestors. We grew from , by them not the contrary .

Could you give this option in the software to be able to choose the way we want to be placed top or bottom, just by an inverting tool ?

Since Family Tree Builder is not working on iOS High Sierra, I installed Parallels Desktop and tried to install the application as a windows application. This fails with the following error:

Cannot create folder \\Max\\Home\Documents\MyHeritage

Clearly, the environment variable is not set correctly, it should point to the variable provided by Windows.

So... impossible for me to use Family Tree Builder at my Mac for the moment. Not as a native application, since the application doesn't work on High Sierra, not in a virtuialized environment, since the folder parameters are incorrectly set

Hello everyone! I was wondering if there is any way through which I can export my Family Tree and personal photos attached and tagged to every member merged in the*.gedcom format and not sepparated. Right now, there's no way for having one single file or file format which can sustain both the photos and the genealogy (GEDCOM) data. If it isn't possible now, are you planning to implement this feature in the next Family Tree Software updates? It would be of much use, right now I need to allocate the photos manually after export and the links don't retain.
Thanks in advance!

I have a gedcom I would like to merge into mine on the site. I have already added photos etc, and done alot of work on my myheritage site, linking people to photos etc...

I now have a gedcom which contains a bit more information and would like to "import it and merge" with mine, keeping my entries and adding any new one. I cant seem to do this anyway, and would love some ideas on how to make it happen. Having all the photos and entries is important to me, but i also need to import this new data.

Hi!
I am interested in your software Family Tree Builder but I have some concern with I would like to be answered.
1. Do you have search option in you tree builder? (ex. Searching name). Does your software can show the lineage of the person when I search his name?

I have a person in my family tree ... I go into their profile and click research ... good news is that lots of info found about that person but I can't seem to figure out how then to add this to my family tree ... I have tried everything!!! Ideas?

--> it seems that in case of export via the Familysite, the correct command " 2 _PERSONALPHOTO Y" is being generated, whcih is correctly interpreted by Geneanet; however, the file is not correctly generated for all records... :-(

Family Tree Builder will not accept Heritage password, even after I reset it. Then tried uninstalled and reinstalled. This is the free Tree Builder. I tried the 8774323125 contact phone number and was connected to Verizon service menu. This one of the few sites that has no contact email connection. Doubt that I will renew Heritage.

I am a MyHeritage member and a new Mac User and altho' I have downloaded the program to my MacBook I cannot open it. A message refers to something along the lines "the developer has not been approved". What do I do now? I have had the program on my Windows PC and have removed same. Thanks.