Out-of-State Online StudentsTriton College participates in the State Authorization Reciprocity Agreement (SARA), such arrangement authorizes the State of Illinois to take part in a system of interstate reciprocity that establishes national standards on distance education. Out-of-state students interested in enrolling in any of Triton College’s online programs must reside in states that are part of the SARA agreement.

Complaint ProcessIn compliance with the Board of Higher Education, The Education Distance Learning Act and the Federal Department of Education regulation, institutions offering distance education must provide enrolled and prospective out-of-state students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints within their state.

In order to resolve concerns related to a complaint, out-of-state students enrolled in online classes at Triton College should follow the Complaint Procedures listed in Triton College’s Student Handbook. Online students have the same rights and responsibilities as those students enrolled in on-campus courses. To resolve academic complaints, students should try to exhaust all possible internal avenues before filing a complaint with the state in which they reside. Each academic department is responsible for overseeing student complaints and can be reached as follows:

If after following the college procedure the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the contacts below for the appropriate state agency or accrediting body and may contact the Illinois Community College Board.