Having raised over $30 million since 2015, Velocity is one of the fastest growing technology companies in the world and has been featured in New York Times, GQ, LA Times, TechCrunch, Forbes, GQ, Wired and CNBC.

We are reimagining the way we discover and experience our world, from restaurants, to travel, to flights in fighter jets to the edge of space. We save and enrich your time, elevate your experience and put a world of possibilities at your fingertips. Our mobile payments infrastructure empowers our customers to never have to pull out a card, with everything from dining to flights automatically taken care of by 0-click payment.

We are the company behind Velocity Black, the global members club & concierge reimagined for the digital age. Book a restaurant, vacation, sold-out concert or a swim with orca whales, all at your fingertips from a single mobile application.

By harnessing 24/7 chat, artificial intelligence and a global mobile payments eco-system, Velocity is a curated engine of m-commerce and engagement. With a guaranteed response within 1 minute, we save our customers hours every week and empower them to get the most out of life. Welcome to concierge for the digital age.

The Role:

First line of support for our members through our app.

Responsible for a high level of customer care

Team leader

Manage team members in both Travel and Dining Teams

Take charge of requests from members

Allocate tasks to your team

Coordinate response and delivery

Strong understanding of the hospitality space

Own member requests and fulfillment from start to finish

Oversight of all bookings in any category

Communicate with the inventory and CRM teams to best fulfill requests and send recommendations to members

Willing to work a flexible schedule, including some nights and weekends

Requirements

Used to dealing with demanding clients

Highly responsible and trustworthy

Able to lead a team of people in high pressure environment

Go-getter and get it done attitude, not willing to take no for an answer