Cancellation Policy

We hate to see anyone go, but we understand that sometimes it happens! In order to cancel, reschedule, or withdraw from a class or booking we require a notice in writing. Requests to cancel, reschedule, or withdraw cannot be completed verbally, on the phone or in person. To request a change to your class or booking including rescheduling a time or date, withdrawing from a program, or cancelling a booking please send a written request to info@flip-factory.com

Birthday Parties:

To cancel or reschedule your Flip Factory Party, Tot Spot Party, or Ninja Warrior Party, or Circus Party booking Flip Factory requires 14 or more days’ of notice in writing. Bookings can be rescheduled to an alternate date or time (subject to availability). There is a $25 administration fee to reschedule a booking. If an alternate time does not work for you or you wish to cancel your party, a credit* will be placed on your Flip Factory Account less a $25 administration fee.

With 13 or fewer days’ notice in writing cancelling or rescheduling a party 50% of the amount paid will be placed as a credit* on your Flip Factory account and 50% will be retained by Flip Factory.

Sleepover Parties or Private Bookings:

To cancel or reschedule Sleepover or Private booking Flip Factory requires 14 or more days’ of notice in writing. Bookings can be rescheduled to an alternate date or time (subject to availability). There is a $25 administration fee to reschedule a booking. If an alternate time does not work for you or you wish to cancel your party, a credit* will be placed on your Flip Factory Account less a $25 administration fee.

With 13 or fewer days’ notice in writing cancelling or rescheduling a party your deposit is non-refundable and non-creditable and will be retained by Flip Factory. The balance of your booking less the deposit will be placed as a credit* on your Flip Factory Account.

Registered Sessions:

If you wish to cancel or change your class within 3 weeks from the start of the session you may do so for any reason. To complete a cancellation or class change request Flip Factory requires a notice in writing. Credit* will be issued according to the date the written notice is received less any classes that have passed. Cancellations and class changes are subject to a $25 administrative fee. If you have monthly installments set up and wish to cancel your class you will receive a credit* on your Flip Factory Account for the unused classes that you have paid for less a $25 administration fee from the date written notice is received. Postdated payments will not be processed if withdrawn within three weeks of the start of the session.

Cancellations after the third week of class withdrawals will only be accepted for medical reasons if 6 or more consecutive classes will be missed. Medical cancellations require a doctor’s note with the dates of classes that will be missed. Credit* will be issued according to the date the doctor’s note is received. There will be no cancellation fees.

If the program director asks your child to move classes there will be no change fee. Participants are responsible for the price difference for moving a higher fee program. A credit* will be issued to your Flip Factory Account if switching into a program with lower fees.

If Flip Factory cancels your class and you are unable to reschedule to a similar class at a different time or day a refund will be provided less any classes that have passed prior to the cancellation.

No refunds or credit will be issued if there is a snow storm, flood, or any other act of nature.

No credit, refunds, or make up classes are offered when a student is absent from a class.

Camps:

Full week or single day camps can be cancelled for any reason with 7 or more days’ notice in writing. A credit* less a $25 administration fee will be placed on your Flip Factory Account. Camps can be rescheduled with 7 or more days’ notice in writing, providing an alternate camp is available. Rescheduling a camp is subject to a $25 administration fee. Cancellations or rescheduling with 6 or fewer days’ notice in writing will be subject to a $100 administration fee. Administration fees will be waived only if a doctor’s note is provided.

Punch Cards:

No refunds or credit will be issued for punch cards. Punch cards cannot be replaced if damaged, lost, or stolen. Tot Spot Punch Cards are fully transferable, can be used for multiple children. Tot Spot Cards purchased on or after February 1, 2019 are valid for 1 year from purchase date. Tot Spot Cards purchased prior to February 1, 2019 without an expiration date do not expire. 5 Class Punch Pass, 10 Class Punch Pass, and Ninja Warrior 10 Pass are non-transferable, valid only to the listed cardholder, and are subject to expiration dates as indicated on the card.

Summer Fun Pass:

One Summer Fun Pass is valid for five Summer 2018 Drop In classes between July 9 and August 31, 2018. Drop in classes included are: Summer Sampler, Summer Kindergym, Summer Extreme, Family Drop In, Tot Spot, Circus Aerials, or Trampoline running between July 9 - August 31 2018 only. Drop in spots must be pre-booked online at www.amilia.com/store/en/flip-factory-inc/shop/programs or through the office at 403.265.2656. Each Summer Fun Pass is valid for one person and non-transferrable. Participants must meet the age requirements to join a drop in class. Summer Fun Pass has no cash value and cannot be returned for cash or credit.

Performance Tickets:

Pre-purchased performance tickets can be cancelled with 7 or more days’ notice in writing. A credit* will be placed on your Flip Factory Account for the full cost of the ticket. With 6 or fewer days’ notice in writing a credit* less a $5.00 cancellation fee per ticket will be placed on your Flip Factory Account. Performance tickets can be transferred with notice in writing. No credit is provided for transferred tickets. There will be no credit or refunds given for unused tickets.

Teen & Adult Drop In Pass:

Winter 2019 Drop In Pass: One Winter 2019 Drop In Pass is valid for ten Winter 2019 Circus Aerials or Trampoline Drop In classes from January 7 - March 23.

Spring 2019 Drop In Pass: One Spring 2019 Drop In Pass is valid for ten Spring 2019 Circus Aerials or Trampoline Drop In classes between April 8 - June 19.

Drop in spots must be pre-booked online up to 7 days in advance at www.amilia.com/store/en/flip-factory-inc/shop/programs or through the office at 403.265.2656. Each Spring 2019 Drop In Pass is valid for one person and is non-transferrable. Participants must meet the age requirements to join a drop in class.

Unused passes at the end of the session (Winter: March 23, Spring: June 19, 2019) will be forfeited. Reservations can be cancelled online with a minimum of 2 hours’ notice. Late cancellations or missed classes will be counted as a drop in on your pass. Drop In Pass can be cancelled for any reason if three or fewer classes have been used and prior to the expiration date. Cancelled passes will received a credit* to their Flip Factory Account less a $25.00 cancellation fee and the standard drop in rate ($25.00+GST/class) for any used classes. No cancellations are accepted and no credit will be provided once 4 or more classes have been used except for medical reasons. If the cancellation is due to a medical reason and a doctor’s note is provided a credit* will be placed on your Flip Factory account less any classes used at a rate of $22.00+GST/class.

Tot Spot Monthly Unlimited Passes:

Crawler Pass - Monthly pass is valid for 30 days from the date of payment for one child for access to Tot Spot and Family Drop In during drop in hours. Crawler Pass is valid for children who are crawling only. Children who are walking must purchase a Tot Pass. The monthly pass will be honoured until the expiration date for crawlers who begin walking. This pass is issued under child’s name and is non-transferable. Unlimited monthly passes are based on a 3-month commitment. Passes can be cancelled at any time by sending a notice in writing to info@flip-factory.com. If Monthly Unlimited membership is cancelled, all upcoming scheduled payments will be cancelled and not processed, but no credit or refund will be given for payments that have been processed. Your membership will remain valid for 30 days from the last processed payment.

Tot Pass - Monthly pass is valid for 30 days from the date of payment for one child for access to Tot Spot and Family Drop In during drop in hours. Tot Pass is valid for children who are walking up to 5y11m old. This pass is issued under child’s name and is non-transferable. Unlimited monthly passes are based on a 6-month commitment. Passes can be cancelled at any time by sending a notice in writing to info@flip-factory.com. If Monthly Unlimited membership is cancelled, all upcoming scheduled payments will be cancelled and not processed, but no credit or refund will be given for payments that have been processed. Your membership will remain valid for 30 days from the last processed payment.

Family Pass - Monthly pass is valid for 30 days from the date of payment for up to three** children for access to Tot Spot and Family Drop In during drop in hours. Family Pass is valid for children from the same family who are crawling up to 5y11m old. This pass is issued under parent’s name and is non-transferable. Children using the Family Pass must be listed on the account. Unlimited monthly passes are based on a 6-month commitment. Passes can be cancelled at any time by sending a notice in writing to info@flip-factory.com. If Monthly Unlimited membership is cancelled, all upcoming scheduled payments will be cancelled and not processed, but no credit or refund will be given for payments that have been processed. Your membership will remain valid for 30 days from the last processed payment. **additional children may be added.

Summer Camp Family Discount

Save 20% on your second child and 15% on your third child when you sign up for a full week summer camp before May 31. Camps eligible for this deal include: full day youth camp, full & half day preschool camp. Single day camps and Flip Under the Big Top are not eligible for this promotion. Camp registrations must be completed at the same time to be eligible. You may substitute the discount for one child in multiple weeks by calling our office at 403.265.2656.

*Credit: When a party, booking, or class is cancelled a credit for the unused portion, less administration fees, will be placed on your Flip Factory Account. This credit can be used toward a future class, booking, party, drop in, or anything else that Flip Factory offers. Credit is transferable between family members. Please note that Flip Factory does not provide refunds for cancelled bookings or withdrawing from a class. Credits will not be issued without receiving a notice in writing of the change to your class or booking. Requests to cancel, reschedule, or withdraw cannot be completed verbally, on the phone or in person. Credits will be issued from the day we receive the notice in writing and are subject to the terms laid out in each program’s cancellation policy. To request a change to your class or booking including rescheduling a time or date, withdrawing from a program, or cancelling a booking please send a written request to info@flip-factory.com