Marmel, that is correct as long as they do have apology notices up and in prominent areas. Ie the apology was not next to the A/V cables when it was meant to be on the laptops.

If they do not have an apology, then yes they will need to sell it at the price. Otherwise they are in breach of the FTA, they have advertised a special, yes be accident in this case, which has enticed customers instore, only to find out they do not have any.

rscole86: Marmel, that is correct as long as they do have apology notices up and in prominent areas. Ie the apology was not next to the A/V cables when it was meant to be on the laptops.

If they do not have an apology, then yes they will need to sell it at the price. Otherwise they are in breach of the FTA, they have advertised a special, yes be accident in this case, which has enticed customers instore, only to find out they do not have any.

No notices at all in-store. They didn't even realise it. The funny thing is that on the website the sale banner only appeared on Sunday, a day after their advertisement in the NZ Herald.

If they had put up notices in-store and online, then customers wouldn't have the right to the discount. Since they did not all this long weekend, looks like it is all on for those wanting a great deal on a Sony!

rscole86: Marmel, that is correct as long as they do have apology notices up and in prominent areas. Ie the apology was not next to the A/V cables when it was meant to be on the laptops.

If they do not have an apology, then yes they will need to sell it at the price. Otherwise they are in breach of the FTA, they have advertised a special, yes be accident in this case, which has enticed customers instore, only to find out they do not have any.

That's not really what the FTA does for the consumer. The FTA would only really come to play when a business deliberately misleads a consumer, not an accidental ommission which appears to be the case here.

Remember Noel Leeming is a business and can choose who to sell products to. They would be quite within their rights to refuse to sell any person a product and do not have to give a reason why. (Unless this was based on race/religion/age etc).

When I worked at Bond & Bond this happened quite a bit. Occasionally someone would come in insisting we honour what was in a mailer but we would simply apologise for the error and advise them the product would not be sold at that price - end of story.

Depending on the product smetimes a business will honour a mistake like this one but with the small margins in laptops it would be very unlikely. This can vary from area to area as well, depends who the area manager is and what sought of mood he/she is in.

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