Training Lab Australia and international licensed provider of

Process Communication Model ®

The success of our relations depends on the quality of our communication...

We understand that it can be difficult to effectively communicate with all the different people we encounter each day, especially when things are going wrong. Process Communication Model ® (PCM) training is a leading premier tool that is based on human behaviour. It enables the user to understand how and why people communicate.

PCM can be used in every aspect of one's life, in personal and business interactions. The core of PCM training is learning to identify your own and another person's preferred communication styles, psychological needs, behaviours and other characteristics

Process Communication Model® makes it easy to understand:

your own behaviour when communicating

other people’s behaviour and why they prefer to communicate the way they do

the best method to use when you and others are demotivated

conflict and miscommunication that leads to distress;

how to best deal with conflict and return to effective communication.

You will learn how to:

Assess the preferred communication styles of others based on their behaviours, word choices, and body language.

Improve motivation in yourself and with teams by using the 8 psychological needs of all human beings.

Setup your work and home environment to improve your chances for success.

Process Communication Model 1: Core Topics - 3 day course

Core Topics will enable the user to develop a foundation of adaptive communication skills. This foundational course teaches individuals to better understand themselves, identify negative stress indicators, and how to motivate yourself and others. Through constructive communication strategies, you will learn how to manage your own behaviours and that of others. You will learn the process to return to positive and productive communication. Course will be 50% theory and 50% exercises; taught in an entertaining and engaging way. No prerequisites.

PCM 1 includes:

3 days of training: Attend the 3-day public course or book an in-house program for your organisation. The training can be conducted over 1 day a week, 3 days consecutively or 2 days and a follow up day.

your tailored Personal Profile Inventory

comprehensive manual

detailed Key To Me report

PCM mobile app

PCM kit

morning & afternoon tea

certificate of completion.

Process Communication Model 2: Advanced Topics - 3 day course

Participants will further explore the Process Communication Model® and develop new skills for constructive conflict resolution, how to manage problematic relationships and how to find the best solutions. You will learn the types and stages of distress that lead to conflict, discover new insights of your own personality, apply tools for identifying the personality structure of others, and how to resolve conflicts. PCM 2 also focusses on decoding email communication and advertising strategies. Prerequisite is PCM 1 Core Topics.

PCM 2 Includes:

3 days of training: Attend the 3-day public program or book an in-house course, As per PCM 1 dates can be arranged as 1 day a week, 3 days consecutive or 2 days with a follow up day.

your Personal Profile Inventory failure patterns

comprehensive advance manual

PCM kit with advance cheat sheet

morning & afternoon tea

certificate of completion.

Process Communication Model Couples course

Key to Us Seminar: Give the gift to yourself and your partner by learning to understand and improve your self-awareness and awareness of your partner. A powerful couples course that can impact all areas of your life and relationship.

PCM Couples course includes:

4 hours of training either face to face workshop or divided up into 2 hour sessions.

Open to principals, teachers and education department staff northern NSW region program next available Process Communication Model 3 day course.

Who can attend: This program has been organised in conjunction with northern region public school principals for principals, teachers and department staff. In the interest of collaboration and depending on availability other state and regional staff are welcome to attend.