Raymond Goh's foray into
Customer Service Rating is something he is passionate about. Over the
years he has been an advocate of excellent customer service. Service is
even more important today for businesses as competition and
globalisation have peaked to a point where price and product are no
longer key considerations for a customer. Ultimately it is Customer
Service that gives you the advantage. And that advantage translates
into long term customers for continued growth and referrals.

Asia
Customer Service Rating Agency has been incorporated in Malaysia to
represent the World Customer Service Rating Board in this part of the
world.

Raymond Goh heads the Asia CSR Agency as its Chief
Executive and is poised to help Asian companies with World Standard
Customer Service certification to elevate both their prestige and
revenue.

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Raymond
Goh is now a board member of the World Customer Service Rating Board,
an international organisation that issues the coveted Customer Service
Index to companies and corporations upon stringent evaluation processes.
Goh is the founding member of the Asian Chapter of the World CSR Board.
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