Google is gossiped to be framing a plot for a new premium support initiative related to select Android devices. As per reports from Android Police, the internal documents from Google suggest that the firm is working on Android Silver programme. It is said that this programme will be featured on up to five devices that are based on the latest Android version with minimal UI changes.

Tuesday, April 8, 2014

Google is gossiped to be framing a plot for a new premium support initiative related to select Android devices. As per reports from Android Police, the internal documents from Google suggest that the firm is working on Android Silver programme. It is said that this programme will be featured on up to five devices that are based on the latest Android version with minimal UI changes.

As per the report, users who sign up for this programme will be allowed to receive support from trained staff at the carrier stores with assistance in transferring data and in getting acquainted to the Play Store. Once the users leave the store, the Android Silver members can access the Hangout Assistant similar to Amazon Mayday to get clarifications for their doubts and to troubleshoot issues 24/7.

The rumor also suggests that the Android Silver programme will bring a new safety blanket, called Never Lost, that allows the Android Silver members to track their device and rename/lock/wipe the data from it if lost. This feature could also help users to navigate to their lost device, back up the data remotely, play a sound (even if in silent mode), get driving instructions to the phone's locations, keep an eye on the battery life and provide a loaner phone until they find the old one or get a new one.

With the debut of this Android Silver initiative, Google will be able to gain control over hand-picked devices, thereby fixing the issues such as post-purchase service, software updates and support. However, Google has not let out any official word regarding the same.