Frequently Asked Questions

Using

RealSpace is suitable for any real estate professional looking for an online software tool to help them manage their business, secure more leads, close more deals and become more efficient. It is suitable for Brokers, Agents and Property Managers - either individual users working autonomously or for large teams.

Currently we have the whole spectrum of users using RealSpace - from individual independent agents up to hundreds of agents in multiple locations - even multi national companies. RealSpace is a global real estate software tool, customizable for your business needs. In the USA for example our solution is tailored specifically for the USA market with IDX websites and MLS integrations and in the UK our solution has an advanced property management tool customized for the purpose of lettings agents. RealSpace is truly the global customizable software of choice for real estate professionals.

RealSpace offers a complete end-to-end solution covering all aspects of managing a real estate business. RealSpace for real estate professionals is so much more than just a CRM. It covers lead management, listing management with MLS integration (in the USA and Canada), deal and transaction workflow management, real estate websites, calendar and task management, an advanced reporting suite, marketing tools along with drip marketing and so much more! We believe if you use RealSpace you wont need to use any other real estate software to manage your business!

Excel and Outlook are of course very useful tools however their functions to manage a business are limited. Using RealSpace will enable you to get your business online and accessible anywhere in the world with an internet connection. Furthermore, RealSpace will take you and your business to the next level as our software takes away a lot of the manual tasks you used to perform in Excel and Outlook. For example, RealSpace can automatically email your leads and prospects, it can auto-match listings to your leads and can auto-import leads you receive from your website or from property portals. RealSpace offers you so much more than traditional desktop software and will improve your efficiency and help you grow your business.

RealSpace is a very easy to use system. If you know how to use Facebook for example we believe you will easily be able to use RealSpace! RealSpace has an intuitive user interface and is very easy to get to grips with quickly. If you find yourself stuck we have an extensive library of online self-help aids and tutorials and our support staff are on hand 7 days a week to assist you if you wish to speak to a real human!

We truly believe that the small investment in RealSpace massively pays off. RealSpace is priced very competitively compared to other software and your return on investment in terms of efficiency savings and the enhanced features to help you reach more leads, attract more sellers and close more deals will make a huge difference to your business. If you would like to speak to one of our sales team please contact us at sales@realspace.com and we will get in touch with you to discuss further.

Our responsive support team is available 7 days a week via email or telephone. We are here to make sure you get the most out of your RealSpace subscription and our friendly and knowledgeable support team are on hand to answer any questions you may have.

Data security is one of our top priorities and we have adopted the latest in security technologies and practices to ensure your data is as safe as possible. We use the world's leading infrastructure providers and keep on top of all recent security developments to ensure our servers and your data are fully secure.

Yes RealSpace is perfect for teams as well as single users. Whether you are a small local office of 2-3 agents or part of a large multi-national franchise, RealSpace is fully customizable to suit your needs. For teams, we have different user hierarchies.

Oh boy. Now we're talking! Yes certainly. In fact it's one of our USPs - RealSpace is not only a software for real estate - it also manages your estate agency or broker website. You can choose from an array of templates and then use our website template modifier to customize your website to your precise requirements. Additional customizations beyond the capabilities of the website modifier can also be requested via our support team. RealSpace takes care of your entire business, from your data to your website all in one online platform.

Yes, this is one of the benefits of using a software-as-a-service such as RealSpace. Our talented team of software developers and product managers are working tirelessly on continually improving and enhancing the software so our users can benefit from continual improvements and innovation in the product. And you do not have to pay anything to benefit from future upgrades to RealSpace. They are seamlessly and regularly released almost on a weekly basis for the benefit of the entire RealSpace user base.

Trying

Yes - all users are entitled to try before they buy. We wouldn't want people buying the software without having seen it first hand. Once you sign up here you will get full access to the software and will have 14 days to try out all parts of our product (excluding website and IDX integration). We believe you will love what you see and at the end of your trial you can simply input your credit card and choose how many users (licenses) you would like to purchase.

At the end of your 14-day free trial you will receive a notification from our system informing you that the trial has ended and you will be presented with an option to continue with a paid account or to cancel your account. The account you created during your free trial will become the main account you will use permanently so there is no need for your to set up a new account.

No - RealSpace is an off-the-shelf software as a service (SaaS) and you can start using it right away. It is very easy to use and after signing-up you can start using the software right away. Customization requests will be done separately (such as website customizations or MLS integrations) but you can start using RealSpace right away without the need for any training.

We do provide online training should you require a more detailed walk-through of the software. In addition we also have a comprehensive online help section which should answer any questions you have on any given screen. In certain locations we can also provide on-site training. Please contact us should you wish to discuss this further.

We are continually updating and adding to RealSpace on a weekly basis. Part of our success to-date has been the fact that we continually encourage feedback and requests for new features from our existing user base. If you spot a feature or think of a funky new idea that could improve RealSpace please do let us know!

Yes you can - we sincerely hope your company will thrive and prosper as a result of using RealSpace and hope you will require additional licenses as your team or company grows. You can purchase additional licenses at any time from within RealSpace and you will be billed accordingly on a pro-rata basis. Similarly you can reduce the number of licenses any time and your next month's invoice will update accordingly.

We have various payment options available. The most common one being credit or debit card. All major cards are accepted (Visa, MasterCard, American Express, JCB, Discover and Diners Club). We can also receive payments via bank transfer or check payment. For non credit card payments please contact a member of our sales team at sales@realspace.com.

RealSpace is an industry-leading cloud-based software empowering real estate professionals to effectively manage all aspects of running their business online.