Mr. Hoey is an exemplary business professional with excellent verbal and written communication skills. Mr. Hoey provided 4 years of functional and technical business analysis support to the Department of Navy (DoN). He is skilled at working effectively and efficiently with diverse teams of people including customers, analysts, and developers. Mr. Hoey effectively utilizes his technical, analytical, and business capability to quickly gain a full and thorough knowledge of the systems supported. He is able to effectively provide face-to-face and remote client support, create practical, informative, and professional documentation, train new and existing users, and provide code fixes to improve functionality within the systems supported.

Technical Support Engineer

Start Date: 2006-06-01End Date: 2006-08-01

Interned with General Dynamics IT at OPIC as an Information Technology Support technician. o Delivered onsite support to OPIC clients and CIO, including new network device delivery and installationo Learned how to interpret client needso Worked effectively with a small team of IT technicians/support personnel

My current title is Network Design Engineer. Presently, I design unclassified and classified networks for the State Department under the GITM Program and travel to various OCUNUS locations (2 Official Passports and 1 Tourist passport). I have travelled for Mantech overseas exclusively and have worked in and out of over 20 different US Embassies and Consulates. I have completed network designs (complete design package), drafted Bill of Materials, created Current and Proposed network diagrams using Microsoft Visio. Day to day, I work with SAN devices, most notably NETAPP 2040s and 2240s with Snap Protect, also Cisco layer 2 and 3 switches (4500E series, 3600 series, 3700 series, and 2900 series), VMWare ESXi 5.0, Blackberry Enterprise Server, MS Visio, MS Exchange 2010 Enterprise Edition, LTO tape shelves, KG-175 encryption devices and access Active Directory (to work within the various domains of the State Dept). I have a good knowledge and understanding of workstation and server architecture and I am knowledgeable in numerous Microsoft systems (Server 2003/08, XP, 7, Microsoft Office suite, etc).

• Create, develop and manage content for APTF Knowledge Management SharePoint Site• Maintain a consistent look and feel throughout all web properties• Working with a cross-departmental team• Assure web-based information is archived for future needs and reference• Writes various department documents and SOPs as necessary • Assists with IT issues including hardware, software, and profile issues with both NGDE and thick client machines across multiple classified networks• Ensures that sensitive documents are posted in accordance with proper classification procedures • Proficient in the use of SharePoint 2007 for document posting, site manipulation, and task tracking functions

Business Administrator TS/SCI

Start Date: 2009-02-01End Date: 2011-04-01

• Provided direct administrative support to four program managers to include tracking of all positions, vacant and occupied.• Created requisitions via RésuméWare for vacant positions to ensure continuity of production as outlined by the ICE2 contract.• Indoctrinated all new employees to the ICE2 contract to include establishing an Active Directory email account, completing corporate mandatory training, and acclimating new hires to the GDIT Enterprise Resource Management (ERM) time recording system.• Verified security clearance information using JPAS to obtain the proper clearance level and access badges for new and existing employees.• Prepared and submitted the accurate billing (CESRS) for all hours worked each month by over 200 employees on six different task orders.• Created Material Service Requests (MSRs) for purchasing, training, and business travel to be billed to the government customer utilizing the ERM system.• Responsible for the accurate preparation and submission of expense reports using the CONCUR expense reporting system.

I am an Army veteran with 7+ years of IT experience, and currently work for GDIT. In a nutshell, I am fluent with account management and troubleshooting computer issues (both thick and thin clients). I also have basic to moderate networking skills, basic coding skills, and am a skilled technical writer. My current goal is to move on from a help desk position and gr8m get into a tier 2 or tier 3 position. Amongst other things, my qualifications include:-Security+ certified-TS/SCI plus caveats-CI Polygraph-Active Directory and Microsoft Exchange fluent

• Create, develop and manage content for APTF Knowledge Management SharePoint Site• Maintain a consistent look and feel throughout all web properties• Working with a cross-departmental team• Assure web-based information is archived for future needs and reference• Writes various department documents and SOPs as necessary • Assists with IT issues including hardware, software, and profile issues with both NGDE and thick client machines across multiple classified networks• Ensures that sensitive documents are posted in accordance with proper classification procedures • Proficient in the use of SharePoint 2007 for document posting, site manipulation, and task tracking functions

Business Administrator TS/SCI

Start Date: 2009-02-01End Date: 2011-04-01

• Provided direct administrative support to four program managers to include tracking of all positions, vacant and occupied.• Created requisitions via RésuméWare for vacant positions to ensure continuity of production as outlined by the ICE2 contract.• Indoctrinated all new employees to the ICE2 contract to include establishing an Active Directory email account, completing corporate mandatory training, and acclimating new hires to the GDIT Enterprise Resource Management (ERM) time recording system.• Verified security clearance information using JPAS to obtain the proper clearance level and access badges for new and existing employees.• Prepared and submitted the accurate billing (CESRS) for all hours worked each month by over 200 employees on six different task orders.• Created Material Service Requests (MSRs) for purchasing, training, and business travel to be billed to the government customer utilizing the ERM system.• Responsible for the accurate preparation and submission of expense reports using the CONCUR expense reporting system.

Systems Administrator

Start Date: 2007-12-01End Date: 2009-12-02

Performed helpdesk and network administrator duties for 3 Windows 2000/2003 networks. Reviewed server audit logs, audited workstations to ensure correct versions of software was installed and remotely installed needed software, installed new software and hardware as needed, reset user passwords and resolved user initiated trouble tickets. Created and maintained user and organizational accounts, groups and containers using Active Directory. Set appropriate permissions to control access to critical files and shares. Researched and implemented fixes in response to Air Force Time Compliance Network Orders (TCNOs) and Notice To Airmen (NOTAMs). Responsible for programming BlackBerries and setting them up to use Common Access Card (CAC) readers. Used Microsoft System Management Server (SMS) to query all assigned servers and computers to ensure compliance with AF standards. Configured organization laptops to use Virtual Private Networking (VPN) – configured user accounts and computers, requested and installed encryption certificates.

Senior Systems Analyst

Start Date: 2014-07-01End Date: 2015-05-11

Served as the lead technical expert in areas relevant to a specific project for site. Managed a team of three fellow engineers. Conducted analysis of mission requirements and develop solutions in the application of information technology. Reviewed and produced technical documentation reflecting detailed knowledge of a specific technical area, design and configure local area and wide area nodal hardware and integrate system hardware and software to meet unit initiatives and mission requirements. Installs software programs, response to trouble calls, and performs fault isolation and system recovery from malfunctions due to hardware, software, and communications failures. Performed system diagnostics to determine and resolve systemic problems involving hardware, software, and communications. Determined system hardware components and configuration as well as software required to meet operations requirements. Recommended equipment acquisition or replacement. Recommends measures to improve methods, performance, and quality of product or service, and suggests changes to increase efficiency. DoD 8570 Tech II Certified / Security + Certified Linux, Windows, VMware administration.

Administrative professional with over 6½ years of experience in Industrial Security, Physical Security and Administrative Support; Recognized for Aiding Department of Defense Cleared facilities receiving a Superior rating and excellent customer service with technical training and knowledge

Security Assistant

Start Date: 2011-06-01End Date: 2011-09-01

Operates company’s main switchboard or telephone console to route incoming calls. Performs a variety of administrative tasks in support of the facility security function, including assisting employees with obtaining ID badges and assisting with visit requests, assists employees in acquiring security clearance when required via secured database. Greets, identifies and directs visitors, and arranges for escort as appropriate. Verifies security clearances of incoming visitors when required (use of JPAS which requires Secret clearance). Maintains visitor logs and related documentation, provides word-processing, typing, and other clerical support as requested. Maintain current knowledge of relevant DOD and company regulations, policies, and procedures. Participates in special projects as requested, performs a variety of administrative tasks in support of the facility security function, including assisting employees with obtaining ID badges. Assist employees in acquiring personal security clearances. Processes and maintains all outgoing visit authorization requests for employees at assigned location. Processes and maintains all incoming visit authorization requests for individuals/agencies visiting assigned location.

Associate Security Officer

Start Date: 2011-01-01

Maintain and prepare visit authorization letters (VARs) via JPAS and SIMs. Initiate, track, process, and maintain clearances through JPAS and other special access sites. Coordinate with customer security representatives to process security clearances. Review all security paperwork for accuracy, completion and submission via eQIP and other methods. Maintain a working relationship with USIS/OPM and other government agencies in filing necessary clearance paperwork for employees, candidates, and consultants. Create reports and maintain documents and/or databases to accurately track candidates through the security process from initial clearance submission until they are granted a final clearance. Maintain a working relationship with each contract’s security office for processing and maintaining employee clearances. Initiate and review periodic reinvestigations through eQIP with employees. Maintain all security documentation, files, and clearance rosters in accordance with government. Participates in special projects as requested, perform a variety of administrative tasks in support of the facility security function. Conduct Security portion of new hire orientation for GDIT Employees, Contractors and Sub-Contractors within GDIT Facilities. POC for employee, contractor and sub-contracting employee badging within General Dynamics IT DSD division. POC for Key Administration providing office keys and building issued keys in the facility. POC for live scan fingerprinting for GDIT in office using Morphotrust as well as hard copies. Maintain current knowledge of relevant DOD and company regulations, policies, and procedures. Completing special projects as requested.

Security Receptionist

Start Date: 2011-06-01End Date: 2011-09-04

Operates company’s main switchboard or telephone console to route incoming calls. Performs a variety of administrative tasks in support of the facility security function, including assisting employees with obtaining ID badges and assisting with visit requests, assists employees in acquiring security clearance when required via secured database. Greets, identifies and directs visitors, and arranges for escort as appropriate. Verifies security clearances of incoming visitors when required (use of JPAS which requires Secret clearance). Maintains visitor logs and related documentation, provides word-processing, typing, and other clerical support as requested. Maintain current knowledge of relevant DOD and company regulations, policies, and procedures. Participates in special projects as requested, performs a variety of administrative tasks in support of the facility security function, including assisting employees with obtaining ID badges. Assist employees in acquiring personal security clearances. Processes and maintains all outgoing visit authorization requests for employees at assigned location. Processes and maintains all incoming visit authorization requests for individuals/agencies visiting assigned location.

Associate Industrial Security Specialist

Start Date: 2011-01-01

Maintain and prepare visit authorization letters (VARs) via JPAS and SIMs and through Department of Defense. Serves as the liaison/Security Representative to foreign customers receiving all incoming requests from the pentagon (including governments of foreign countries and authorities) in carrying out NISPOM security requirements verifying incoming visit requests from outside SMO's as well as verifying SMO's via ISFD as well as ensuring all Export Control documents have been received and completed prior and after approvals.Initiate, track, process, and maintain clearances through JPAS and other special access sites. Review all security paperwork for accuracy, completion and submission via eQIP and other methods..Live Scan Fingerprinting POC for GDIT in office using Morphotrust/ SWIFT as well as hard copies. Maintain a working relationship with DMDC/OPM and other government agencies in filing necessary clearance paperwork for employees, candidates, and consultants.Create reports and maintain documents and/or databases to accurately track candidates through the security process from initial clearance submission until they are granted a final clearance.Prepare candidates via JPAS for SF85P investigations on behalf of the government customer. Initiate SCI Nominations/ Indoctrination's via ACAVS. Maintain all security documentation, files, and clearance rosters in accordance with government as well as internally via Sims Software.Conduct Security portion of new hire orientation for GDIT Employees, Contractors and Sub-Contractors within GDIT Facilities, ensuring all Security Briefings needed and required are completed upon completion of orientation. POC for employee, contractor and sub-contracting employee badging within General Dynamics IT DSD. POC Lock & Key Administration providing office keys and building issued keys in the facility. Maintain up to date Quality Environment Health and Safety(QEHS) Program training's/Updating of division Emergency Preparedness Plan

Senior Systems Analyst

Start Date: 2014-07-01End Date: 2015-04-01

Served as the lead technical expert in areas relevant to a specific project for site. Managed a team of three fellow engineers. Conducted analysis of mission requirements and develop solutions in the application of information technology. Reviewed and produced technical documentation reflecting detailed knowledge of a specific technical area, design and configure local area and wide area nodal hardware and integrate system hardware and software to meet unit initiatives and mission requirements. Installs software programs, response to trouble calls, and performs fault isolation and system recovery from malfunctions due to hardware, software, and communications failures. Performed system diagnostics to determine and resolve systemic problems involving hardware, software, and communications. Determined system hardware components and configuration as well as software required to meet operations requirements. Recommended equipment acquisition or replacement. Recommends measures to improve methods, performance, and quality of product or service, and suggests changes to increase efficiency. DoD 8570 Tech II Certified / Security + CertifiedLinux, Windows, VMware administration.

Technical Training Project Manager

Start Date: 2004-08-01End Date: 2009-09-05

Oversaw all aspects of the development of a group Training Team. Established guidelines, procedures, and style guides. Worked with outside vendors as well as other members of the Intelligence Community; Developed a Training Web site, templates for Web Based training, and a marketing campaign; Designed, developed, instructed, and maintained customized training courses. Using the Needs Assessment Model, determined customer requirements and workflow processes; Provided tutoring and consulting services, as well as Service Desk support. Developed Project Descriptions to include detailed project specifications and schedules; Maintained a Management Plan of Activities and a Master Project Schedule. Software proficiencies include but are not limited to the MS Suite (advanced), MS Access & Project, FrontPage, Outlook, Visio; Lotus Notes, Adobe Captivate, InDesign, PhotoShop, Dream Weaver, Flash, Analyst’s Notebook, and HyperSnap.

Technical Traininig Program Manager, PMP

Start Date: 2009-09-01End Date: 2011-07-01

Oversaw for the creation, management, and delivery of a technical training program for a 500+ employee technical support staff; The end products were a blended learning environment of OJT, e-learning, manuals, and traditional classroom training. Responsible for development and distributribution a User Familiarization Package to the customer community of over 6K employees addressing the new desktop, MS Office 2007, Audio Visual Equipment, Telephones, and Thin Client. Established training processes and procedures; and templates for Web Based training. Coordinated with outside vendors, internal divisions, as well as other members of the Intelligence Community. Maintained a Management Plan of Activities and a Master Project Schedule. Software proficiencies include but are not limited to the MS Suite (advanced), MS Access & Project, Outlook, Visio; Adobe Captivate, InDesign, PhotoShop, Dream Weaver, Flash; Analyst’s Notebook; HyperSnap; and several geospatial tools.

Director, Technical Training, PMP

Start Date: 2011-07-01End Date: 2014-10-03

Training Manager/Director, Silver Eagle Program: July 2011 – October 2014 Responsible for the development, execution, and overall management of an enterprise technical training program to meet the training requirements of a 700 employee base supporting a 20K global customer. Manage the execution and compliance of DoD 8570.01-M, setting the standard for all GDIT DoD 8570.01-M programs. Responsible for the creation, management, and delivery of training program for a new ITIL based Service Desk tool for both the technical tool support staff and the end user community. Oversee the creation and management of a service center training plan for enterprise and local system administrator teams, information system technologists, and property and configuration managers to include Job Quality Standards for Tier 1, 2, and 3 personnel, project descriptions and schedules, skills assessments, career growth planning, and a uniform training program for all employees. Collaborate with the quality and configuration management teams to establish enterprise processes and procedures, templates, and onboarding program. Oversee the development of a train-the-trainer program to support the deployment and maintenance of 15K thin clients and all associated support material