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* Presents assessment methods for organization and management processes. * Provides special tools and techniques for managing and organizing R&D, new product, and project-oriented challenges. * Includes real-world case studies.

HANS J. THAMHAIN, PhD, is Professor of Management and Director of the Technology and Project Management Programs at Bentley College in Waltham, Massachusetts. His industrial experience includes twenty years in high-technology management positions at GTE/Verizon, General Electric, Westinghouse, and ITT. Well known for his research on project team leadership, he is the author of more than seventy research papers and five professional reference books on project and technology management. In 2000, he received the IEEE Engineering Management Society's Engineering Manager of the Year Award.

Preface

Challenges of Managing in High-Technology

Managing in Today's High-Tech Business Environment

MoT Scope and Focus

Developing a Formal Definition

The Special Role of Engineering Management

Global Dimensions

Impact of Internet and e-Commerce

Technology and Society

Future Trends

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Managing in an e-Business World

A Changing Environment

The Unique Nature of Managing Technology-Based Businesses

History of Managing Technology

Forces That Drive Technology Companies Today

Measuring Technology Content and Intensity

Case Study: Reprogramming Amazon

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Organizing the High-Technology Enterprise

Today's Business Processes Require Flexibility, Speed, and Efficiency

Organization Designs for Technology-Based Enterprises

Organizational Layers and Subsystems

Organizational Choices

Real-World Hybrids

Understanding the Working Environment

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Concurrent Engineering and Integrated Product Development

The Need for Effective Management Processes

A Spectrum of Contemporary Management Systems

Concurrent Engineering-A Unique Project Management Concept

Criteria for Success

Defining the Process to the Team

Understanding the Challenges

Understanding the Organizational Components

Recommendations for Effective Management

Conclusion

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Managing People and Organizations

Changing Roles of Managerial Leadership

Motivation and Technology Performance

Formal Models of Motivation

Leadership in Technology

The Power Spectrum in Technology Management

How to Make It Work: Suggestions for Increasing Effectiveness

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Managing Technology-Based Projects

Management of Technology Is Project-Oriented

Modern Project Management: A Continuously Evolving System

The Formal Project Management System

Framing the Project

Defining the Work

Managing Time and Resources

Defining the Project Organization

Using Project Management Tools Properly

A Model for Project Performance

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Measuring and Controlling the Work

The Challenges of Managerial Control in Technology

What We Know About Managerial Controls in Complex Work Environments

Characteristics of Effective Controls

How Do Managers Control Technology-Intensive Work?

Recommendations for Using Management Controls Effectively

Conclusion

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Project Complexity Metrics

Project Evaluation and Selection

Making the Right Decisions Up Front

Quantitative Approaches to Project Evaluation and Selection

Qualitative Approaches to Project Evaluation and Selection

Recommendations for Effective Project Evaluation and Selection

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Summary Description of Terms, Variables, and Abbreviations Used in This Chapter

Leading Technology Teams

Challenges of Technical Teamwork

What We Know About Technology-Oriented Teams

Toward Self-Direction and Virtual Teams

Measuring Project Team Performance

A Model for Team Building

Building High-Performing Teams

Recommendations for Effective Team Management

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Field Research Summary on Team Leadership

Managing R&D and Innovation

The Need for Innovation in Business: Changes and Challenges

What We Know About Management of Technical Innovation

Measuring Innovative Performance

Characteristics of an Innovative Work Environment

Managing for Innovative Performance

Conclusions

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Voices from the Field: Some Applied Research

Managing Environmental Quality

New Standards and Policies toward Environmental Quality

Importance of Cost Accountability to Environmental Quality

The Established Environmental Cost Accounting System

New Concepts of Environmental Quality Management in Technology Firms

Benefits and Challenges of the New Approach

Criteria for Managing Environmental Quality Effectively

Conclusions

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Managing Risks in High Technology

The High Stakes of Playing in Technology

How Managers Deal with Risks-Some Field Research Findings

Criteria for Effective Risk Management

Conclusion

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Developing New Business

The-Importance of New Business Development

Proposal Solicitation

Proposal Types and Formats

Identifying New Business Opportunities

Assessing New Contract Opportunities

Writing a Winning Proposal

Negotiating and Closing the Contract

Recommendations to Management

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

Reference Material and Contract Information Sources

Consulting in Technology Management

The Need for Technology Management Consultants

Criteria for Effective Consulting Services

A Model for High Performance

Recommendations to Consulting Professionals

Conclusions

Summary of Key Points and Conclusions

Critical Thinking: Questions for Discussion

References and Additional Readings

Policy and Procedure Examples for Management of Technology

Professional Societies in Science, Engineering, and Technology Management

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost®
and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but
is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes
Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace"
orders are not eligible for free or discounted shipping.