1. Do you have a dedicated internal software localization engineering department? Yes, we have an in-house software engineering department, which is responsible for solving the technical problems in software localization and providing the consultation for the clients.

2. What is the typical profile of your in-house software engineers?●Experienced in s/w localization engineering. ●Skilled in processing multimedia formats.●Capable of programming in VC++, VB etc..

5. Please describe your functional and linguistic testing methods, processes and tools (if any) for software and online help localization. Functional test: Prepare test plan. Test each case, to see if success or failure, user interface shown correctly or not, or if any problem occurred from OS-incompliant etc.. Record testing result in details. Linguistic test: checking if any typo, translation mistakes, or translation length exceeds the limit etc. For details of the process for s/w and online help localization in Golden View, please refer to Services & Solutions -> Services -> L10N Engineering -> Process.

6. What is the availability/throughput of your current software engineering capacities? Our capacity can be flexible. Depending on the project volume and delivery time, we can manage a team to meet your deadline without quality discounted.

7. Have you worked for any of the major software corporations on L10N projects? Please detail if possible. Yes, our serviced end clients include IBM, Apple, Microsoft, Dell, GE, Google, Kingston, Onyx Graphics, Faro Technologies (CAM), MatrixOne (Enterprise Management Applications), and other brands.

8. Do you have the capacity for L10N testing, bug fixing, cosmetic and linguistic testing and multiple platforms? Yes. We can take CCJK testing on Windows 98, 2000, NT, XP, Linux. We have experiences in localization testing, and are capable of UI appearance and linguistic testing, and making any necessary revisions.

9. Have you successfully carried out L10N of multimedia and/or audio? Please detail if possible. Yes, we have much experiences in multimedia localization. We are able to offer turnkey solution for multimedia l10n projects, including the localization of all video, audio and Flash files. Our voice over services support Mandarin, Korean, Japanese and other East Asian languages. Our served clients include IBM, SAP, Apple, Alcatel and Cypress etc.. Details can be found at www.ITworld.com. Voice samples are available once request.

1. We need .exe and .dll files to be localized. Can you help?By using the special localization tools, we can convert .exe/.dll files into the editable formats for translators. After translation, editing, proofreading and engineering, we can return back the required file formats to the client. The tools include Alchemy Catalyst, Passolo, Language Manager etc.

2. We need RC files to be translated. How do you process them? Since RC files contain much programming code, our experienced engineers can process the RC files into simple translatable formats for easy workload analysis and quote.

3. Do you have any experience in online help localization? Yes, we have finished lots of help l10n projects. Our experienced engineer team is very skilled in handling help localization. The clients only need to send us help files in English, and we are capable of doing the remaining work - deliver localized Help file in Chinese or other target languages. The table of contents, index and search functions all can be localized with the same structure and language convention compliant. For details, please contact us now!

4. I have a FrameMaker project using single source. We need PDF and help files. Do you have experiences? What information do I need to provide? Yes we have much successful experiences. Please send us FrameMaker files, linked image files, fonts, generated PDF, conditional setting of help, WebWorks files and related template files (i.e. all files under Support folder).

5. How do you proceed with QuarkXpress typesetting in Asian languages? As you may know, Quark can't support Asian languages well, but InDesign can. To take use of batch processing function of Trados, we can save Quark files down to 4.0 version, so that Quark files can be converted to InDesign. In this way, translation and DTP process can be finished by using Trados, to save much time and efforts.