I made the stupid mistake of buying a KIN phone from Verizon. It was sold to me as a smartphone but it is a STUPID phone. I got a letter today, December 9th, that Verizon was giving a FREE 3G phone to all KIN customers as way to say Im SORRY for the mistabke because they are dumping the KIN Studio software that was supposed to supported by Microsoft. I went into the VERIZON store and asked for my free phone and I was told I could only get a feature phone not a smart phone. I showed the salesman, who knew nothing about the letter or about the KIN phones, the Summer/Fall Your Guide marketing material that clearly states that the KIN ONE and KIN TWO are smartphones. He got his manager and he said no smartphone for you. So much for paying the 30 bucks a month for nothing. So they do not want to give me a comparable FREE phone but they still want to charge me 30 bucks for a piece of junk. Just me and 8000 other people from what I have read. I went on to call customer service and was told there is nothing we can do for you. Your are stuck with your contract. Stuck is the right word.