paulmetcalfe416 in Toronto

2 Reviews

Reviews

I (property manager) had issues with two stackable laundry units at a multi-unit rental property (one wasn't spinning properly, the other not moving through cycles). Steve showed up within the scheduled 2 hour window (other places give you a 5 hour window), and completed both sets of repairs within an hour and a half. This was in one visit mind you. Other places usually do an onsite evaluation THEN book a follow-up when they invariably need parts. Steve was able to diagnose both problems over the phone and come prepared to fix both machines in one go.

"Appliance repair, with a commitment to prompt, professional courteous service" is their slogan.
They didn't "repair" my washing machine.
They aren't "prompt" b/c to be prompt, you need to actually show up.
They aren't "professional" or "courteous" b/c I was left waiting for the full 4 hour window without any notification that the repair wouldn't proceed that day, despite me reaching out to them for clarification.
$300 dollars later I have nothing to show for it. Avoid them at all costs.

We apologize that you feel this way. We did reach out to you however, you never called back. We had the part but were waiting for you to return our calls. Unused parts have to be returned so we returned it. In the meantime, we called you again and you asked if the part can still be installed. We informed you that it absolutely could be but we would have to reorder it. You asked for a refund on the prepaid part which we have refunded in full. You were charged the standard $118 for a service call to which our technician attended, so we are not sure where you are out $300 dollars. You had also wanted to be reimbursed for the service call, but this is a valid charge for our technician's diagnosis. Please feel free to reach out to us if you wish to discuss this further.