The "password" in the database (Spiceworks' database) is an invalid password. To qualify, your portal will contact the AD server and validate the password for your users to your AD. if you turn off Ad, your users will only be required to enter their email address, which they will very likely do incorrectly, creating mass confusion for you.

I recommend that you re-enable your AD integration and allow your users to continue using the same password as they have been, which is the same as their email (if you have integrated exchange), and other domain-level passwords. It will reduce confusion, improve security, and help you to be more efficient at work because you can argue that users' tickets are secure.

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The "password" in the database (Spiceworks' database) is an invalid password. To qualify, your portal will contact the AD server and validate the password for your users to your AD. if you turn off Ad, your users will only be required to enter their email address, which they will very likely do incorrectly, creating mass confusion for you.

I recommend that you re-enable your AD integration and allow your users to continue using the same password as they have been, which is the same as their email (if you have integrated exchange), and other domain-level passwords. It will reduce confusion, improve security, and help you to be more efficient at work because you can argue that users' tickets are secure.

1

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