The client application intake hours for those offices are listed below. However, if you are unable to reach any of these offices, client applications are also accepted at many outreach facilities in the local area. Please contact JALA for more information about Outreach Locations.

Click here for client application intake hours if you are seeking help with an Immigration issue.Click here for client application hours if you are seeking assistance from the Mental Health Advocacy Project.

Applications are taken BY APPOINTMENT ONLY. Please call (904) 356-8371 or (866) 356-8371 toll-free, or stop by our office to schedule an appointment.

Providing Effective Communication for Clients who are Deaf, Hard of Hearing, or Deaf/Blind:

The Deaf/Hard of Hearing Legal Advocacy Program of JALA is designated to educate, advocate and litigate on behalf of, and to empower deaf and hard of hearing people in Northeast Florida. The program began in July 2006, and is housed in Jacksonville Area Legal Aid, Inc. in Jacksonville, Florida.

How does this program help deaf/hard of hearing people? We help in three main ways: Direct Legal Advocacy, Education and Collaboration.

How do you contact the Deaf/Hard of Hearing Unit? Call (904) 353-1320 V/TTY, Video Phone (904) 245-1041, or via email at sharon.caserta@jaxlegalaid.org.

Immigration clients are seen at the Jacksonville Office:

JALA has a special project, The Refugee Immigration Project, which is only able to help certain types of immigrants who have immigration cases – refugees, people granted asylum (asylees), Haitian/Cuban entrants/parolees, persons who have their green cards but originally were refugees/asylees/C-H entrants/parolees, Amerasians, Iraqi & Afghani Special Immigrant Visa holders and persons certified as victims of human trafficking.

Immigrants who have one of those statuses may come to the project’s offices on the 2nd floor of JALA between 8:30-5:00, Monday-Friday, or may call 356-8371, ext. 334.

St. Johns County Legal Aid (A branch office of JALA)Serving residents of St. Johns County

St. Johns County Legal Aid handles general civil cases for the poor, elderly, and disabled who live in St. Johns County (or whose cases are in St. Johns County), both in-house and through a joint pro bono program run by Legal Aid and The St. Johns County Bar Association. [Please note: Criminal Cases are handled by the Public Defender's Office.]

Clay County Legal Aid (A branch office of JALA)Serving residents of Clay County