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Philippine Airlines (PAL) Online Booking System Sucks!

November 26, 2008

Little Dynamo and I are off to Iloilo for our pre-Christmas holidays with my parents on December 7. My father informed me that there is a cheaper way to purchase tickets from PAL. Online purchase. Even if I am already holding a non-revenue ticket for myself at 75% off the regular price, this one’s a good grab at a one-way price of Php788.00.

I excitedly got into the PAL website (www.philippineairlines.com). There goes the PAL promo called EconoLight Fare. I filled out the required information and I waited… and waited… and waited. The screen, after all, says: “This may take a while so please be patient”. For more than five minutes, I was staring into this screen:

Finally:

Duh! I received the notification: “Your session has expired. It means that you did not perform any action within several minutes”.

They can really annoy you don’t they??
I’ve been through many airline websites that seriously serve no purpose…
They can actually just create a page with their contact no. on it.
Cos in the end, you’ll still have to call them.. Sheeeesh!!