Airlines experiment with customer service While Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers, Air New Zealand has gone high-tech with the development of a digital human, Sophie, to interact with customers. Source: Hotel Marketing Airlines experiment with customer service

Digital disruption of the Asian hospitality industry A new study examines how digital disruption is redefining the customer’s travel experience across the hospitality industry in Asia. Source: Hotel Marketing Digital disruption of the Asian hospitality industry

Why are travelers downsizing: Asia’s booming pod hotel market The rise in popularity of these hotels can be drilled down to three reasons: cheaper price points, the flexibility they afford, and new offerings in experiential design. Source: Hotel Marketing Why are travelers downsizing: Asia’s booming pod hotel market