Frequently Asked Questions

With MetroFax® sending and receiving faxes is as easy as sending and receiving an email. Simply attach a document to an email and send it. Receive all your incoming faxes as email attachments as well. MetroFax works from any mobile phone or computer, anywhere you have internet access. There is no need to purchase hardware or install extra software.

With a 30-day free trial, you are given a chance to experience all the benefits of a full MetroFax member risk-free for 30 days. Send fax pages. Receive fax pages. Access all features of the MetroFax website. If you are unsatisfied for any reason, cancel the account before the trial is over and be charged nothing.

Note: The 30-day free trial includes free incoming and outgoing fax pages for one month within the limits stated in your offer .

Yes. If you have an existing fax number and would like to continue using it with your MetroFax service, please contact our sales department to discuss porting your number from your current telecom provider.

Fax pages are sent to you as email attachments - just open them as you normally would. Through our secure Web site or mobile apps you may also view, store, forward, and even sign your fax pages online.

With MetroFax, you can view your fax pages privately on your mobile phone or computer, rather than having it sit open on a community fax machine. MetroFax brand secure fax servers have close to a 100% uptime, which means no busy signals and secure, encrypted delivery of your fax pages.