"We look forward to welcoming back the Santos family and Pup-Cake for a special Santa experience."

The Santos family applauded the mall for its prompt reply, and issued a statement on Facebook:

"The Santos family's goal is always equality education and their offer to provide Americans with Disabilities Act training still stands. Santa and the elf have subsequently been fired. We are thankful that they reached out to us as soon as they learned of the incident and this was handled in a swift and appropriate manner."