Note: The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, public holidays, customs issues, and any other event beyond our direct control.

* Expedited shipping can not be used for PO Box addresses

Shipping From Local Warehouses

EU Warehouses

UK: usually 3-6 business daysOther EU countries: usually 7-10 business days

US Warehouses

USA: usually 3-6 business days Other American countries: usually 7-10 business days

Shipping from your local warehouse is significantly faster. Some charges may apply.

In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

Paying with Sofortbanking

1) Select Sofort as the payment method of your order

2) Enter your card details and click "Submit"

3) Your payment will be processed and a receipt will be sent to your e-mail inbox

NOTE: - Sofort is only available for orders shipped to Austria, Belgium, Germany. - Sofort payments can take up to 3 days to be processed. After the transaction has been confirmed, the status of your order will be updated from "Payment preparing" to "Packaging".

Paying with Giropay

1) Log in to your Banggood account

2) Select Giropay as a payment method

3) Click “Checkout with Giropay”; you will be redirected to the Giropay payment page

IMPORTANT NOTE: After placing an order, please check your inbox for a confirmation e-mail which will contain some instructions on how to proceed with the payment. We will not ship your order until when the transaction has been completed.

Paying with Cash on delivery（COD）

1) Go to our homepage

2) Open the page of a COD product

3) Add a COD product to your shopping cart

4) Select the shipping method called “Middle Direct Mail”

5) Choose the payment method “Cash on delivery”

6) Submit your order

Note: We currently offer COD payments only for Saudi Arabia, and the United Arab Emirates. We will send a confirmation code to your mobile phone to verify that your contact details are correct. Please ensure you follow all the instructions contained in the message.

We offer one year warranty for phones. Accessories such as batteries, cables and chargers have a one month warranty.If the phone is faulty within one year (counted from the date of delivery), customers can send them back for free repair. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the phone (the motherboard and screen are not in the scope of this free repair policy).

If accessories like batteries or charger cables are faulty within one month (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Return Policy

DOA (Phones Defective On Arrival)

If the phone arrived broken please contact us within 3 days from the day you received the package. Then follow the 3 day buyer guarantee.

Because phones are a high value item, we may ask you to send back the defective phone before we send you a new one or arrange the refund. When you return the phone, it should come with all included accessories such as the cable, charger and battery. If an item is missing we will ask the customer to pay for them. We will be in charge of 50% return shipping fee only if it cost more than $15 and is also less than $40USD.

3 Days Dislike The Phone

If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you. You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition the phone should be returned to us. You need to pay for the shipping fee back to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches. If there are any aesthetic imperfections or missing parts we will charge you 20% of the phone's price for restocking.

Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China. In these cases we will deduct the taxes we need to pay from the refund you will receive.

Broken Within One Month

If the phone is faulty within one month (counted from the date of arrival), the warranty is to resend, refund or free repair depending on the phone's problem. If the problems are caused by the phone itself we will arrange to resend or refund depending on the customer's (your) prefrence. We will cover the cost of the postage fee you pay to return the phone to us. The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers expense. Once we receive it and confirm the phone problem we will arrange a replacement or refund you.

If the problem can be solved by other ways like upgrading the system we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Broken After One Month And Within One Year

If the phone is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair. Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective phone back to us for repair. When the defective phone has been repaired we will send it back to you with free shipping. But we will not cover the postage you paid to send the product back to us.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Notes:

1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.

2. Under all of the above situations any resend or refund will be made only after we get the returned items, confirm the phone is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.

3. The shipping fee for sending the phone back to us will be paid by customers except for DOA and broken within one month situations.

4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.

5. We advise you to put a note in the returned package that includes the following details:

1) Your order number;2) The returned phone's name or SKU;3) Your return reasons.This note will help expedite our processing time.

6. If customers have difficulties in sending phone back to such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.

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