Client Review

I went to make a deposit at the ATM machine outside and the machine ended up taking my card and my money stating it was a technical issue and to visit the nearest bank. I went in with my ID and printed receipt of what the message said. I was completely ignored by the bank teller walking from the office to the counter and the drive thru teller ended up greeting me. She then sent me to the same woman who had ignored me. I was an upset customer because of the incident. In no way did she apologize for the issue. She simply stated that they do not have any control of the ATM machines and that all she could do is file a claim for me to get my money back and issue a new card in 5-7 business day. She then said you know things just happen. I was so appalled by this customer service. I understand procedures but the attitude of not caring whatsoever made me more upset. Now I am without my money because I have to wait for a new card and wait for my claim to be approved! I find it crazy that Regions pays to brand the ATMs outside yet take no consideration when there is an issue with one. I have banked with Regions for almost 6 years. Yes I have encountered other problems but was guided with a representative that always was kind enough to help. Never will I visit this branch again!