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Children’s License Agreement

Children’s Healthcare of Atlanta (“CHOA”) provides free access to certain materials and information, documentation, forms, questionnaires and diagrams relating to the study, prevention, and treatment of concussions via this website and its related pages, including without limitation, for your reference or download (collectively, the “Concussion Program Materials”) as described in this License agreement (“Agreement”). By accessing the Concussion Program Materials, you accept and agree to the terms and conditions of this Agreement.

1. Right to Access and Use. CHOA hereby provides you a fully-paid, nontransferable, nonexclusive, personal right and license to access, download, or otherwise use any Concussion Program Materials solely for the following purposes:

(i) if you are accessing the materials as a parent, you may use the Concussion Program Materials for your personal, non-commercial use to educate yourself and your family on concussion prevention and treatment for a child;

(ii) if you are accessing the materials as an athletics coach or on behalf of a school organization, you may use the Concussion Program Materials to promote concussion safety to your staff, students and athletes and to create appropriate concussion management procedures; and

(iii) if you are a healthcare provider, you may use the Concussion Program Materials for your personal, professional development to enhance your medical knowledge in the field of concussions. You acknowledge the Concussion Program Materials are not to be used as definitive diagnostic tools with any specific patient and your independent medical judgment will be used to treat any patient.

You must maintain all CHOA proprietary notices on the Concussion Program Materials. You may not copy, modify, adapt, reverse engineer or create derivative works of the Concussion Program Materials or remove any copyright or other proprietary rights notices therefrom. Notwithstanding the foregoing, where indicated in the Concussion Program Materials, schools and sports organizations are permitted to co-brand certain of the Concussion Program Materials with CHOA’s prior written consent. Additionally, schools, sports programs and recreational leagues may put their own logo on the Concussion Policy and modify it to meet their needs. CHOA may update, replace or remove some or all of the Concussion Program Materials from time to time, and you should check back with the website to determine if the Concussion Program Materials you downloaded are current.

2. Reservation of Rights. Except for the limited license provided to you in Section 1 of this Agreement, no express or implied license, right, or ownership interest of any kind is granted to you with respect to any of the Concussion Program Materials or any copyrights, trademarks, or other intellectual property rights therein. CHOA reserves all rights not expressly granted in this Agreement.

3. Disclaimer of Medical Advice. The Concussion Program Materials do not constitute specific medical advice and are provided as information resources only. The Concussion Program Materials do not create a patient-physician relationship and should not be used as a substitute for professional advice and treatment from a licensed doctor. In the case of a concern, a medical professional should be consulted. In the event of an emergency, you should call 911 or go to the nearest emergency department immediately. By licensing the Concussion Program Materials, CHOA is not assuming any duty to update the Concussion Program Materials, and you are responsible for reviewing and approving the Concussion Program Materials for your use.

4. No Warranties. While CHOA makes efforts to provide materials that accurately reflect the research and information CHOA is authorized to make available publicly, THE CONCUSSION PROGRAM AND ALL RELATED MATERIALS ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS AND CHOA DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

5. Limitation of Liability. IN NO EVENT WILL CHOA OR ITS AFFILIATES, OR ANY OF THE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS OR REPRESENTATIVES OF CHOA OR ITS AFFILIATES, BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR LOSS OF GOODWILL OR PROFIT IN ANY WAY ARISING FROM OR RELATING TO THIS AGREEMENT OR THE MATERIALS, HEREUNDER, INCLUDING THE FAILURE OF ESSENTIAL PURPOSE, EVEN IF NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES. IN ANY EVENT, THE LIABILITY OF CHOA AND ITS AFFILIATES, AND THE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS AND REPRESENTATIVES OF CHOA AND ITS AFFILIATES, FOR ANY DAMAGES WHATSOEVER, SHALL NOT EXCEED ONE HUNDRED DOLLARS.

6. Governing Law. This Agreement shall be construed and governed in accordance with the laws of the State of Georgia of the United States of America, without regard to its rules regarding conflicts of law.

7. General. This Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes any prior understanding or agreement respecting the subject matter of this Agreement. You irrevocably waive any and all right to trial by jury in any legal proceeding arising out of or relating to this Agreement or Concussion Program Materials. If any provision of this Agreement is held invalid, the remainder of this Agreement will continue in full force and effect.

Patients

Resources for parents and caregivers whose children are patients at Children’s.

Resources for parents and caregivers whose children are patients at Children’s.

Miladys Caro: A day in the life

When Miladys Caro immigrated to the United States from Colombia at age 17, she did not speak a word of English or know anyone in the country beyond her own family. Now, she’s a well-known (and well-liked) face around the hospital, serving as Senior Security Supervisor at Scottish Rite. She’s in charge of a team that works every day to keep patients, families and staff safe. Miladys is a lifeline, and she’s also the person called in case of emergency, whether it’s someone stuck in the stairwell or struggling with a dead car battery.

4:00 a.m. Miladys starts her day early—very early. A shower, the news and a cup of coffee are what get her up and moving. “Good coffee!” she clarifies. “I’m from Colombia, so I can be picky about my coffee.” Her family includes five (yes, five) Chihuahuas, so mornings are rarely quiet.

5:30 a.m. Her shift begins at 6 a.m., but Miladys likes to arrive at the hospital with plenty of time to prepare for the day. She shines her shoes and goes over her uniform with a lint brush each morning. “I’m representing Children’s, so I like to look sharp,” she says, uniform ironed and hair done. A recap of the evening’s events from the third-shift staff gives Miladys a good idea of what her team has in store for the day and keeps communication lines open.

6:00 a.m. Time for the morning huddle. Miladys goes over the day’s events for her officers. There’s construction taking place on the property and a VIP visit to the hospital planned. She preps the staff on what to expect. After 20 years working in security in hospitals, she’s an expert on policy and procedure.

8:15 a.m. Miladys meets with her manager to find out what is on the schedule for the day before going upstairs to security control to check in with the dispatcher. She reviews incident reports: If someone slipped and fell, were photos taken of the setting? How many code blues were called the night before? Were there any accidents in the parking lot? “It’s our job to protect the hospital,” she says. “So the more we know about the previous day, the better we can do our jobs.” Her team both prevents and responds to emergencies, and Miladys makes sure everything is documented.

10:30 a.m. During her patrols around the building, a little boy walks up to her with a sticker and says, “Here you go. This is for you!” She places it carefully on her uniform. Special moments like these keep Miladys smiling as she makes her rounds. By the end of the day, her pedometer will record several thousand steps.

12:00 p.m. Miladys gets a call: A nurse is worried a difficult conversation with a patient family could create problems. Miladys uses her training in de-escalation techniques to take control of the situation, and the visit goes off without incident.

1:30 p.m. Miladys stops by the cafeteria for a quick lunch right as the fire alarm goes off. She scoops up a fire extinguisher with one hand and hands off her lunch to
a co-worker as she runs out of the room. Lunch will have to wait. Fortunately, it’s a false alarm.

3:30 p.m. Her shift is over, but every time she starts to leave, the phone rings. She’s planning training sessions for the team— offering opportunities to learn more about handling situations, like missing children reports. “Supervisor isn’t just a title,” she says. “It’s a huge responsibility. We keep everyone safe, and that’s what keeps me going.”

6:00 p.m. Her 13-year-old daughter arrives home, announcing she’d like to start playing soccer. “My daughter is my heart,” says Miladys. When her family moved from Philadelphia to Georgia, her pediatrician recommended Children’s to Miladys for her child’s special needs. Before she joined Children’s and made her
way up the ladder from an entry-level officer to supervisor, she was already familiar with the System’s standards of excellence in care.

7:00 p.m. Miladys and her partner cook dinner while she indulges her news and crime show habits. On the weekend, the family of three likes to catch a movie and spend quality time together. “Because we don’t have other family here, we’re always together,” Miladys says.