Latest Videos

Live from San Jose, Erick and Rich discuss why Carbonite is giving so many Webroot executives senior leadership roles, a strategy for tackling business improvement goals manageably, and a case of someone taking the whole Popeye’s chicken sandwich craze way too far.

Erick and Rich have some thoughts to share about Acronis jumping into cybersecurity services, forging a strategy for your business before investing in your business, and a new text-based support service (yea!) from Spirit Airlines that costs $25 to use (boo!).

Get an edge on the competition

With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.

That allows MSPs to order software and complete billing cycles through the same interface they use to manage other aspects of their client relationships, according to Pax8 Chief Channel Officer Ryan Walsh. The net result for Pax8 partners, he continues, is greater productivity. The benefit for Pax8 is easier, and therefore increased, ordering activity.

“As we remove friction in the ordering process and the billing process and the delivery process, partners are embracing that by doing more business,” Walsh says, noting that Pax8’s Microsoft-related licensing alone now exceeds 1.1 million seats a month.

According to Walsh, Pax8 has close to 6,500 partners currently, and adds another 300 to 400 every month. It adds one to two new cloud vendors to the roughly 35 it represents at present every month as well. Last November, for example, the company announced agreements with BDR vendors Acronis and Dropsuite as well as security vendors Proofpoint, Passportal (now part of SolarWinds), and IRONSCALES.

Beefing up its line card allows Pax8 to give partners a wider range of options in key product categories, Walsh explains, and encourages cross-selling. Pax8 introduced a tool called Stax a year ago to help partners spot cross-sell opportunities more easily.

In addition to Kaseya BMS, ConnectWise Manage, and Autotask PSA, Pax8’s platform integrates with PSA applications from Tigerpaw and Syncro.

That’s a more efficient and accurate way to build and maintain Roar’s database of hardware, software, and cloud service information, according to CEO Joe Alapat, who says that Liongard has similar integrations with RMM tools from ConnectWise and Continuum, as well as Auvik’s network management solution, on its roadmap.

All told, Liongard has close to 30 integrations with third-party products now. Those have included Autotask PSA since March and IT Glue since last September. Other supported platforms include cloud solutions from Microsoft and Amazon, BDR systems from Datto and StorageCraft, and security offerings from Cisco Umbrella, SonicWall, and Webroot. Connections to products from Continuum’s BrightGauge unit, as well as Box, Dropbox, Salesforce, and Veeam, among others, are all in preview.

Beefing up Roar’s integration inventory is a priority for Liongard at present. Alapat expects to have at least 50 “inspectors,” as the company calls its software agents, in place by the end of the year, and potentially as many as 100. “This year we have to focus on what we call ‘inspector velocity,’” Alapat says. The ultimate goal, he continues, is to turn Roar into a “single source of truth” for everything MSPs manage.

Get an edge on the competition

With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.