The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Consumers once again crowned Amazon the king of e-commerce, according to a recent holiday survey from analytics firm ForeSee. In fact, ForeSee ’s eighth annual Holiday E-Retail Satisfaction Index, which is based on more than...

Ecommerce software provider MarketLive and Buysafe, a provider of conversion and customer satisfaction programs for Internet retailers, announced a partnership today that is indicative of the steps many are taking to improve customer...