Theresa Blackburn

Customer Service Professional

Skills

Customer Service

Possess excellent customer service skills honed over time in multiple positions.

Sales & Fundraising

Possess experience in both sales and fundraising. Spearheaded fundraising campaign that garnered over $280,000 in pledges in 2012.

Bilingual in English & Spanish

Able to communicate in Spanish and able to serve as a translator as needed.

Marketing

Skilled in many areas of marketing from traditional print marketing to social media.

Summary

Seeking customer service position. Possess strong customer services skills that I honed in multiple positions. In very first job, fielded customer services questions about a popular dictionary. In position as Subscriptions Manager for PRSA, handled dozens of customer services calls each day. As Account Manager at an Alphagraphics office, successfully juggled both sales and customer service responsibilities. As an extroverted people person, I love work that involves face-to-face interaction with a variety of people.

Experience

Work experience

Jan 2012 - Oct 2015

Marketing Chair; Existing Membership Chair; Stewardship Chair

Christ Church, Middletown, NJ

Served in multiple roles: Marketing Chair of Calico Fair, Existing Membership Chair, and Stewardship Chair. As Marketing chair of Calico Fair 2015 devised multi-pronged marketing plan to promote major fundraiser, that raised over $13,000. In 2013 and 2014, as Existing Membership Chair , co-chaired annual gift auction that raised over $6,000 for organization. In preparation for this event, solicited over one hundred businesses for donations. Discerned a need for more children’s activities within organization. To fulfill that need, created a program called Kids’ Club. As stewardship chair in 2012 and 2013, through hard work and innovation, spearheaded fundraising campaign that raised over $280,000. Showed personal touch and appreciation by sending over one hundred handwritten thank you notes.

Oct 2013 - Oct 2014

Small Business Owner

Mansfield Markets, LLC, Middletown, NJ

Networked extensively with local business owners in order to break into the New Jersey market. On tight budget, strategized affordable ways to market business through traditional marketing such as outdoor signage and also through social media promotion.

2006 - 2007

Teacher

Monmouth County Park System, Middletown, NJ

Taught an enrichment class to elementary school students after school. Developed curriculum for the class, coordinating a new book with a new recipe each session. Because class size was small (cap was ten children), was able to give one-on-one instruction and attention to all students each session.

2002 - 2003

Account Manager

Alphagraphics, Parsippany, NJ

Achieved over $49,000 in sales during 2002 by attracting new business and developing house accounts. Solicited business from prospective clients through in-person cold calls, phone calls and written correspondence. Served as liaison between clients and production team.

2001 - 2002

Freelance Graphic Designer

New York, NY

Designed and produced images and web pages for Women’s Wear Daily web-site and other e-commerce sites. Utilizing Photoshop and other computer graphics programs, produced high-quality images to promote magazine on-line and secondarily to promote apparel worn at runway shows hosted in Milan, Paris, and New York.

1999 - 2000

Web Developer

Luminant Worldwide, New York, NY

Working in fast-paced environment, served on team dedicated to agency’s biggest client, A & E. Using a variety of different programs, from graphic programs to video editing software, to DOS, to Javascript, to HTML editing software, created new web pages for Historychannel.com, AandE.com, Biography.com, sony.com, mandms.com and more. Also to keep client satisfaction as high as possible, served as problem solver when technical problems arose.

1998 - 1999

Freelance Web Developer

Young & Rubicam and Conde Nast, New York, NY

For BrandDialogue, the early online division of Young & Rubicam, I handled graphic production and also performed straightforward programming and basic troubleshooting duties for two accounts, Citibank and Monsanto. Worked with all members of Citibank account team to follow strict design guidelines and maintain consistent visual branding for all parts of Citibank Intranets for locations worldwide.

1996 - 1998

Subscriptions Manager

PRSA, New York, NY

Handled customer service, performed administrative duties, and produced web pages for online version of award-winning trade magazine, PR Tactics.