Customer Service Concierge

• Provide delightful customer service in an efficient, friendly and courteous manner
• Responsible for delivering professional and expert concierge services to customers
• Interact with customers to provide information in response to inquiries and to handle and resolve complaints
• Strive to leave the customer with a positive customer experience feeling after every contact
• Communicate responses in a clear, professional, timely and concise manner.
• Share feedback about customer’s response and observations with team
• Provide accurate information regarding requests
• Assist managers in ensuring smooth operations of aftersales service reception area
• To perform any other reasonable duties and responsibilities as requested by superior or management

Job Requirements

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• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, in preferably Hospitality/Tourism/Hotel management or equivalent.
• At least 1 year of working experience in customer service / concierge service related
• Enjoy helping people and solving problems
• An eye for details
• Customer service oriented, result driven and good team player
• Excellent communications and interpersonal skills