Awards and accolades

Here are a few of them.

Best Day Out

We’ve won the ‘Best Day Out in Wales’ Award three times. It’s a National Tourism Award for Wales, awarded by Visit Wales and we won it in 2005, 2010 and 2015. It’s always humbling to receive recognition from our industry peers.

We were overwhelmed to receive the ‘Best Day out in Wales’ Award

We also picked up the Best Day Out award at the first ever Welsh Hospitality Awards in 2016.

Voted for by the public, this was our visitors giving us a huge pat on the back

Visit Wales Gold Award

We’re the proud holders of a ‘Gold’ accolade from Visit Wales, receiving it every year since 2016. It’s for attractions that achieve excellence for their facilities and customer service. So you can be confident of a great day out.

Top ten zoo in the World!

In 2017 we were awarded a TripAdvisor Travellers’ Choice award, based on us consistently receiving ‘excellent’ reviews from our visitors. In 2017 we were rated as the 10th Best Zoo in the World, one of only two UK zoos in the top ten and putting us in the top 1% of businesses listed on TripAdvisor worldwide. There’s no higher praise than that which comes from our visitors.

We’re also pleased to hold the 2018 TripAdvisor Certificate of Excellence, having first received this award in 2011.

Green Key award

We’ve been awarded the Green Key environmental accreditation three years in row. The eco-accreditation promotes sustainable tourism and guides businesses towards best environmental practices.

Zoo industry awards

We’re proud to have won BIAZA Awards for the following enclosures;

2011 Best Educational Enclosure Gold Award for Folly Interactive

2015 Best Enclosure Design Silver Award for Pride of Pembrokeshire

Our award winning lion enclosure

Investors in People (IIP)

We’re very proud to have held this standard for 13 years. We’re committed to the continued development and training of our team. And this is independent recognition we’re achieving just that. Our most recent assessment took place in May 2016.