When will stage times be released?

Can I upgrade my Arena or Day Ticket to camping 3 Day or 5 Day?

Yes! You can upgrade your Arena Ticket to 3 night camping for £30, or 5 night camping for just £40. If you’ve got 3 day camping, you can upgrade to 5 night for just £15. Just visit the Box Office on site to upgrade your tickets.

My tickets, locker or Zippo lighter hasn’t arrived. What now?

Don’t panic, please contact your ticket provider regarding your tickets. They will be able to assist tracking them or organising Box Office collection.

If you have pre-ordered a limited edition Download Zippo lighter you should have now received an email from Ticketmaster containing details of your purchase, which you can print and take with you to the Zippo Encore stand to collect your lighter at the festival. If you have not received an email please bring ID with you to the Zippo Encore stand and relay your email address to Zippo staff at the collection point to collect your lighter.

If you’re yet to receive your locker ticket, please bring your booking reference and ID with you. They will be able to confirm your details and issue you with your locker.

I can’t purchase a car parking ticket online! What now?

You can purchase car parking when you get to the festival site for £25.

What time does the car park/arena open?

The campsites will be open from 12noon on Wednesday 7th June with the car park opening at 7am the same day.

The Arena will open at 12 on Friday 9th June and 10am on Saturday 10th June and Sunday 11th June.

Can I bring a bag into the Arena?

We strongly advise you do not bring a bag into the Arena at Download as there will be long queues while all bags are searched. For more information on our increased security and search procedures, please see here.

If you have any more questions or concerns, send us a Tweet @DownloadFest and we’ll get back to you as soon as possible.

It was a nice idea. Having £40 in vouchers was great but when you use it for a £25 tshirt and are left with £15 there’s nothing else you can get with them. If you could top it up with the extra cash it would be much better.

Ryan Cox

Ian Grundy

If we already done it and qualified last year do we need to do it again?

Catrina Ashley I registered last year and they sent me nothing even though I've been 4 time's 😂 another reason download is BRASSE