Sr. Desktop Support Specialist

ID

2018-4170

Category

Information Technology

Location Address

7259 S. Bingham Junction Blvd US-UT-Midvale

Healthcare’s helping hand.

Enjoy what you do while contributing to a company that makes a difference in people’s lives. CHG Healthcare is one of the largest providers of healthcare staffing in the country. Through our trusted brands – CompHealth, Weatherby Healthcare, RNnetwork, Foundation Medical Staffing and Global Medical Staffing– we provide temporary and permanent placement of healthcare providers all over the country. We touch the lives of millions of patients every year. When your day-to-day routine contributes to this important work, it’s easy to get excited about what you do!

The Field Services Specialist designs and manages the desktop system’s hardware and software environment. Their role is to optimize Windows desktop environment to achieve high availability, increased performance, lower support costs, and increased usability of the various business applications supported at the desktop. This is to be accomplished by developing and maintaining desktop hardware and software standards along with developing efficient support processes that will increase system availability while reducing support costs. This includes designing, installing, configuring, administering, and fine-tuning desktop hardware, Windows operating systems, and desktop applications in a timely and efficient manner.

We’re looking for people who:

Serve as project lead on various system upgrades and maintenance

Perform hands-on and configure technical upgrades and deployments

Research new technologies and make recommendations

Write scripts that perform system tasks and change configurations in the pursuit of automation

Image, configure and maintain desktops and laptops

Participate in the design and review of operating systems and application deployments on the workstations

Assist with Driver and Patch Management

Provide daily Level 2 support for various infrastructure / desktop support systems

Regularly follows up with customers while, and after, resolving issues

Provide audio/visual support for video conference and other company functions

Travel to satellite offices for onsite repairs and projects

Other duties as assigned by management

Your role.

Excellent customer relation’s skills and good phone manners

Exceptional attention to detail

Proven project management experience

Ability to collaborate with various departments and external organizations

In-Depth understanding of Windows and Mac/iOS environments

Advanced knowledge of PC and printer hardware

Advanced knowledge of Microsoft Office 365

Knowledge of DHCP, DNS, TCP/IP, LAN/WLAN Networking

Prioritize and manage time and requests efficiently

Able to take direction as well as work independently or in team setting

Communicate effectively and courteously with colleagues and customers at all levels

Education and Experience Requirements:

College diploma or university degree in the field of computer science (or relative work experience)

4-6 years of customer service and computer-based experience

Preferred:

Comp TIA A+/Network+/Security+

Agile methodology

HDI Desktop Support Technician

Microsoft SCCM experience

Experience with Cisco/Meraki switches and admin tools

Remote employee environment configuration

Print server administration

Understanding and/or experience of Powershell

In return, we offer:

Competitive pay + bonus

Comprehensive training - we are Hall of Fame members among the world’s top training organizations

Medical, dental, vision, and 401(k) matching

Generous paid time off and holidays

Retirement planning and savings options

Tuition assistance

On-site health center

On-site gym

Ability to make an impact in the communities we serve

At CHG, we foster an environment where our people feel free to be themselves. Our core values—Putting People First, Growth, Continuous Improvement, Quality and Professionalism, and Integrity and Ethics—guide us daily to work hard and enjoy what we do! We’re committed to growing our company and are always looking to promote from within. This is an ideal time to join our team.

How to Get Started

To have your resume reviewed by someone on our Talent Acquisition team, click on the “apply” link at the top of the screen. Or if you happen to know of someone who might be interested in this position, please feel free to email them the job description by clicking on the “Email to Friend” link, also at the top of the screen.