Ordering in the SOLESTAR Shop

How can I order with SOLESTAR?

1. Cart

Choose the product you want to order by clicking on 'Buy'. In the case of KONTROL insoles you need to enter your shoe brand and size before clicking on 'Add to cart'. Until you send out your order you can always change your selection or add more products. If you want to delete a product from your cart you can do so by clicking on 'My Cart' in the upper right corner and the clicking on 'Remove item' under the shopping cart. By clicking on 'Proceed to checkout' you will get to the next step.

2. Checkout

Please register with your email address and password in case you already have an account with us. Otherwise please register as new customer. Your data is protected according to German data protection regulation which you can see in our privacy statement. Your data will only be used in conjunction with your order and not be given out to third parties not involved with the processing of your order (privacy policy
).

Once logged in you can confirm the shipping method. By clicking on 'Continue' you will get to the next ordering step.

3. Billing information and method of payment

Please check your billing address and choose the payment method you wish to use. Now check your billing address and choose your method of payment. Then click 'Next' to continue with your order.

4. Shipping address and delivery method

Check your shipping address and choose the delivery method you want to use. Then click 'Next' to continue with your order.

5. Complete the order process / Terms & Privacy

You will receive an overview of your order: the selected products, your shipping and billing address and your contact information. Please verify the information of your order and carefully read the Terms and Conditions. You can only proceed with the order, if you agree to the General Terms. Click on the 'Buy Now' button to place your order. The placement of your order constitutes a legally binding offer.

6. Right of Withdrawal for consumers

All information about the right of withdrawal can be found here: Withdrawal.