Reconnect flow

The diagram below shows the flow between the connected product, the Cirrent cloud and the ZipKey ISP cloud, for the use case where the user's private network credentials are changed. The product will fall off the private network, rejoin the ZipKey network, and send a status update to the Cirrent cloud. The Cirrent cloud will get the updated credentials, so the connected product can rejoin the private network without any user involvement.

Some ZipKey ISPs will proactively notify the Cirrent cloud as soon as the credentials are changed, so that Cirrent can get the updated credentials without waiting for a status update from the connected product. As soon as the connected product calls to get the new credentials, the credentials will be waiting in the Cirrent cloud.