FAQ

Tournament Cancelation Policy

Cancellation prior to the start of a tournament

If a tournament is cancelled before it begins, each player registered will receive a refund of the buy-in and fee. Refunds will be provided in the same currency each player paid to register whether it is cash, ticket, gold chips, gold cards etc. However in some cases tickets may be refunded in cash.

50/50 Tournament Policy

If a tournament is cancelled before any prizes have been awarded we will compensate all remaining players based on their play up to the time of the cancellation. First the buy-ins and fees will be refunded to all remaining players. Then 50% of the remaining prize pool will be divided equally among the remaining players and the other 50% of the prize pool will be awarded proportionately based on each player's chip count. Players eliminated prior to the cancellation will not be entitled to a refund. All awards for a cash prize tournament cancelled in progress will be cash. If the cancelled tournament has a guaranteed prize pool, only the total prize pool generated by tournament buy-ins (and rebuys & add-ons if the tourney was an R&A) will be awarded (not the guaranteed prize).