The Interaction Center is the core of the Cloud Contact Center.
Answer a phone call, reply to a ticket, manage a live chat,
or reply to an SMS. Do it from the Interaction Center with ease,
all in one place.

Easy to set up, manage, and use

DataKnowl Contact's Cloud Contact Center features have been designed to be simple
to use,
revolutionizing the contact center concept, from an enterprise-only complex tool to
a tool suitable for
businesses of all sizes.

Everything in one place. Engage with your customers like never before.

Your customers are the most important piece of the puzzle. Revolutionize the way you
engage with them, on a channel of their preference.
With Contact you can manage phone calls, thanks a scalable Interaction Center feature,
manage, reply and track request thanks to the complete ticket system, or engage live
with
a customer thanks to the live chat feature as well.

Customers like to reach you by SMS, social media, chat platforms or new home devices
like Alexa.
No problem, with DataKnowl Contact, you can engage with your customer on any supported
channel,
from one interface.

Stop buying, configuring and maintaining tons of software to manage different channels.
With DataKnowl
Contact, all you have to do is set up one simple account, and you are ready to go
and manage the new era of
conversation. It is easy, fast and much cheaper!

Omnichannel Interactions

Make the customer experience easier, satisfying, and more effective by leaving the
customer the
choice of the channel and the ways in which to contact you.

The omnichannel experience is also for your agents, who from a single point, the Interaction
Center,
can manage interactions on multiple channels, without having to manage multiple platforms,
learn
different tools for different channels, or having to continually switch between applications.

Easy and Scalable

The Interaction Center has been designed to simplify communication on multiple channels,
so it is a tool suitable for all, and scalable.

From a contact center for a small activity, even with a single agent, to complex
configurations for large companies, with multiple support teams and geographically
distributed operating sites.

Get the best, thanks to an intuitive and effective tool, dedicated to better supporting
your customers for their maximum satisfaction. Do not waste energy and resources on
managing multiple and complicated tools.

AI & Automation

Thanks to the artificial intelligence of V-Agent and V-Voice assistants, and to the
high-quality conversational experience,
you can automate simple and common interactions, transferring interactions to active
agents when needed.

Let your agents take care of the more complex requests, while the V-Agent will handles
the common requests.
Optimize and extend your workforce for the best customer experience.

IVR and Conversation IVR

Make any type of Interactive Voice Response (IVR). With DataKnowl Contact it is possible
to easily create and manage IVR,
even with text-to-speech technology, available for more than 50 languages.

Also use the V-Agent or V-Voice to create an advanced conversational experience. Thanks
to these
virtual agents and their artificial intelligence technology, it is possible to interact
in a
conversational way, with an experience very close to the human one.

Through the API, it is easy to integrate DataKnowl's IVR solutions with other third-party
software components, your management software, and other platforms.

All channels you need. Futures included.

DataKnowl lets you manage traditional channels as well as the emerging mediums of
conversation.

We have a long history of focusing on emerging market trends and ensure that the innovation
reaches you,
allowing you to be one step ahead of your competitors.

We are currently integrating Amazon Alexa, Google Home Assistants, among the various
new technologies
and are planning to include the others soon.

Manage your contacts

Thanks to included contact-oriented CRM, you can manage your contacts
with easy, and track all interactions associated to a user or company.

Already have a CRM in place ? No problem. Thanks to integrations,
DataKnowl and your CRM will talk each other and everything will be in sync.

Integrated with all DataKnowl Services

Choosing DataKnowl means having a whole platform at your disposal, not just individual
services.

DataKnowl is a set of solutions for managing communications with your customers on
multiple channels, tracking requests for maximum efficiency and quality and improving
the customer experience.

All in one platform. Not tens of services to manage, understand, configure, and integrate,
with all the difficulties and costs that ensue. A single platform, integrated and
easy to use. Optimize costs. Optimize the customer experience.

Self-Service integration

Thanks to integration with V-Agent and V-Voice, your agents can rely on additional
power.
Provide self-service customer care and let your agents manage more complex cases.
Take care of your customer 24 hours a day, 365 days of the year.

Agent Collaboration

DataKnowl Contact Agent can rely on a unified communication collaborating system to
talk and collaborate on providing
the best customer service via Internet calls, video calls, and more.

Integrations

DataKnowl Contact can be integrated with the software you prefer and already use.
Want to use the CRM that you already have in your company? No problem! See if it is
already supported,
or create your own integration.
Want to use your Ticket System solution ? Don't worry! It is possible thanks to our
integration features.
We have endless possibilities to build the perfect solution tailored to suit your
needs.

Powerful Analytics and Reporting

Customer Portal and Knowledge Base

DataKnowl Portal is the enabler of effective
self-service customer service.

Your users will be able to find answers to
questions, thanks to Knowledge Base with Natural Language
Processing features, manage tickets in their private
area, and access your custom embedded applications.