Frequently Asked Questions

What is The EnteraGam® Hub?

The Hub is where all of the important patient support services and information from EnteraGam® come together in one place for your convenience. You can learn about and sign up for prescription co-pay savings vouchers* and helpful information related to your condition. You can also learn about using EnteraGam® personalized pharmacy services (powered by Foundation Care), including how to get started. You will receive a full-service experience no other retail pharmacy can match, including:

How do I contact EnteraGam® personalized pharmacy services (powered by Foundation Care)?

Call Foundation Care toll-free at 1-844-368-3721 (1-844-ENTERA1). You can also visit www.foundcare.com.

What are Foundation Care’s regular business hours of operation?

Foundation Care’s call center hours are Monday through Friday, 8 AM to 6 PM Central Time (CT). If you call after hours, you may leave a phone message and a friendly Patient Care Specialist will promptly return your call the following business day.

When can I expect to hear from Foundation Care?

A Patient Care Specialist will call you within 1 business day of receiving a prescription order from your doctor. The purpose of this initial call is to confirm receipt of your order and review your insurance coverage. They will place a second call to you once your insurance claim is processed and your final cost has been determined. You are required to give final consent before an order can be shipped. A Patient Care Specialist will also contact you with future refill reminders.

How will I recognize an incoming phone call from a Foundation Care Patient Care Specialist?

You will receive a call from area code 314 (Missouri). Please keep this in mind when you see an unfamiliar number recorded in your caller ID from this area code. It is extremely important that you take this call as your consent is required before final shipment of an order can be made.

How long will it take to fill an EnteraGam® prescription using EnteraGam® personalized pharmacy services?

Order timelines vary based upon your insurance type and geographic location. Orders may take 5 to 7 business days to process and deliver to your home. Ask your doctor about free EnteraGam® samples to get you started on therapy while you wait for Foundation Care to process your order.

What methods of payment can I use for payment of my prescription?

Foundation Care accepts payment via credit card, personal check, or money order. You can set up your preferred payment option over the phone.

Is it possible to transfer an existing prescription for EnteraGam® from another pharmacy?

Yes, you may transfer an existing EnteraGam® prescription from another pharmacy to EnteraGam® personalized pharmacy services to take advantage of future money-saving offers on your EnteraGam® refills. Call us toll-free at 1-844-368-3721 (1-844-ENTERA1) and provide: (1) the Rx number on your current prescription and (2) the name and phone number of the pharmacy that filled your initial prescription. The staff at Foundation Care will contact the pharmacy on your behalf and complete the transfer of your existing EnteraGam® prescription.

What is a Prior Authorization (PA) from my insurance company?

Some insurers may require a prior authorization (PA) from your physician before a claim for EnteraGam® can be approved under your plan. If a PA is required, Foundation Care will work directly with your physician’s office to process the request. While most PAs are resolved within 48 hours, some may take longer to complete. To ensure you have access to the EnteraGam® therapy your doctor prescribed in a timely manner, Entera Health has authorized Foundation Care to offer you a highly competitive cash price for your EnteraGam® prescription in cases where a PA resolution is delayed. Foundation Care will continue to work on your behalf with your insurance company to resolve the claim. They will apply a credit (or process a refund) for any out-of-pocket differences in cost you incur once a claim is fully resolved.

Is it possible to speak with a pharmacist outside regular business hours?

Foundation Care provides an on-call staff pharmacist 24/7 to respond to patients’ and healthcare professionals’ medical questions. If you are experiencing a medical emergency, please call 911. If you have a question related to EnteraGam® or any other prescription medication provided by Foundation Care, call 1-314-291-1122 and select option 9 to reach a pharmacist outside regular business hours.

*This co-pay voucher program is not valid for prescriptions reimbursed under Medicare, Medicaid, Tricare, or any other federal or state program, or where prohibited by law.

Intended Use

EnteraGam® is a medical food product intended for the dietary management of chronic diarrhea and loose stools. EnteraGam® must be administered under medical supervision.

Important Safety Information:

EnteraGam® contains beef protein: therefore, patients who have an allergy to beef or any other component of EnteraGam® should not take this product. EnteraGam® has not been studied in pregnant women, in women during labor and delivery, or in nursing mothers. The choice to administer EnteraGam® during pregnancy, labor and delivery, or to nursing mothers is at the clinical discretion of the prescribing physician.

EnteraGam® does not contain any milk-derived ingredients such as lactose, casein, or whey. EnteraGam® is gluten-free, dye-free, and soy-free.