Simply Great Service Desk Software

Service Desk Management software solutions for everything IT and beyond

IT Service Management

Customer Service Desks

HR Case Management

Service Providers

Providing Service
Management Software
since 1994

20 years of experience has taught the people of Sunrise a lot of things, the most important is that people just want good software which does what it promises…. and this is what we aim to deliver, great software tailored to suit your needs.

We offer a range of highly tailor-able Service Desk Management Software solutions to help you better manage not only your IT and Customer Service Desks, but any departments which manage processes such as HR, Facilities and beyond.

Introducing a more powerful Sunrise ITSM

Even more features, even greater control.

Sunrise ITSM now delivers more power and even more flexibility, making it our most versatile ITSM platfrom ever.
New features for 2015 include Project Management, Risk Management, Work Orders and many more....

Find out more about Sunrise

Our Service Desk Management software solutions are designed to be flexible, use either straight from ‘the box’ or tailor it (with the help of our team of consultants, or your own in-house team) to suit the individual needs of your business. Watch our corporate video to find out a little bit more about the type of organisation we are, and what we have to offer….

'Sostenuto' our platform

Each of our products are built using our highly flexible Service Management platform – Sostenuto.
100% configurable, the Sostenuto platform ensures that no matter which product you select you will
be getting the best foundation on which to manage your Service Desk.

Any device, any location, any time

Our fantastic Mobile feature gives you the freedom to take your Service Desk Management software with you wherever you go, regardless of your location, the device you choose to take with you, or the time of day you need to access it. It's always there – with no reduction in service and the processes you can access.

Challenge, motivate and reward

A modern concept designed to engage, motivate and reward your Service Desk staff. Earn badges for great customer service, compete in challenges against peers, and level-up to show everyone your support prowess. This great new feature is available across our range of Service Desk Management Software.