Over the last 8 years, I have been been an excellent customer service in a call center industry with strong inbound and outbound experience dealing with bills and payments, order processing and technical concerns as well as sales transactions. I'm working in Odesk for almost 2 years now which I do have experience in Telemarketing, Lead Generation, Appointment Setting, Virtual Assistant and as an Admin Assistant. I have knowledge with excel, word, Google docs, canned response.

Customer Service/Outbound Calls

Web Research

“Estephanie is a real pro. She does what she is asked to do and always does projects on time. Thank you so much for the great VA help!”

5.00

8 hrs
@ $0.53/hr

Earned $4

Jun 2012 – Aug 2012

Web Research/Data Compiler

“Estpephanie did a great job and I will use her again real soon.One of the best on Odesk!!!Great Job!!!”

5.00

31 hrs
@ $1.56/hr

Earned $48

May 2012 – Jun 2012

Web Research

“I love VA's that speak great English and do what you ask them to do the first time. Estephanie is a really good VA and does a lot of different tasks for me. Her English is excellent and her computer skills are excellent too. She is still working for me of course, just giving her a raise as I know she is worth more than I can afford to pay her...but it's inevitable that one day one of you other hiring people will figure out what I have with her and hire her away from me...she's great, keep up the great work!”

5.00

6 hrs
@ $0.52/hr

Earned $3

Jun 2012 – Jun 2012

Web Research

“Ms. Baldado does a great job and works fast. She understands perfect english and does your assignment right the first time which is all I can ask. As a hiring manager on Odesk you end up hiring and firing a LOT of people because it's frustrating to work with people who don't really speak good english and don't understand what your telling them the first time. Worse yet they try to do the task without really understanding your guidelines. That hasn't happened one single time with Ms. Baldado and she does a solid job. Still on my team.”

5.00

7 hrs
@ $0.50/hr

Earned $4

May 2012 – Jun 2012

Web Research

“Stephie is doing a great job for me so far. She is still on my team of course. Watch out for spammers and fake feedback on Odesk, It is full of it. This lady is a true blue good fitting shoe. And the best part is she understands English and your instructions instead of the normal "ok," from other contractors who then go off and do the job wrong or take 12 times of repeating yourself to make it clear. She is so refreshing to have on my team, keep up the great work!!!!”