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I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.

Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.

My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time. Continue reading →

I am not a fan of the cliché “Best Business Practices”. It is a very over used term and seems to imply there is some magic solution out there that will make everything better. The truth be known, best business practice is leveraging knowledge gained through experience at someone else’s expense. Why would you reinvent the wheel if someone has already figured it out? You wouldn’t. Many times I see companies selling software to customers for the sake of selling something, only to have it sit on a shelf and collect dust.

The recognition phase of capture may seem to be the most important step relevant to automated indexing – since it is, after all, the phase where OCR is performed. But at least half of the factors relevant to successful indexing occur during the pre-recognition steps, particularly in obtaining appropriate image quality for OCR and indexing.

In June, ImageSource was named Premier Partner of the Year, 2012 for the Western Region by Fujitsu Computer Products of America. This marks a whopping ninth time ImageSource has earned this status.

You could say, without question, that ImageSource likes Fujitsu scanners. We like them because Fujitsu invests in R & D and quality control to ensure an exceptional product line that continually evolves to meet the demands of an ever changing capture landscape.Continue reading →

As a 46 year veteran of the Electronics/Computer Industry, I wanted to share this article I came across from two of the most respected people in business. No matter what you do in your career, at some point we are all faced with role of providing leadership. Whether it is a promotion to management or just mentoring someone with lesser experience, trust me, it’s not always going to be about you.

What the Experts are Saying: Technical Expertise for ECM

ClickOnce is a deployment technology that enables you to create self-updating Windows-based applications that can be installed and run with minimal user interaction. ClickOnce deployment provides 3 major benefits for any .NET application: Updates are provided automatically, downloading only those parts of the application that have changed. Each application is self-contained and cannot interfere with […]

Migrations from systems like IBPM to ILINX can be fraught with issues that can bite the unwary in very bad places. However, if you are aware of such problems, you can plan ways to mitigate them and have a successful migration in the end. One issue we run into is documents that have a page […]

A couple weeks ago I wrote a post about ECM migrations, with a focus specifically on moving content from Oracle IPM/Imaging to other destination systems—projects we’ve been performing a lot of lately. Our tools of choice for migrations are ILINX Export and ILINX Import, but if the destination ECM system isn’t supported by ILINX Import, […]

One of the things we’ve always done a lot of here at ImageSource is migrations, it’s definitely one of our core competencies. For a little more information on our approach to migrations, you can review my earlier post here. Lately the migrations have been more focused because most of them involve moving content out of […]

Starting with ILINX Capture v6, the Release configurations are stored within the ILINX database. In ILINX Capture v5x, the ILINX Release configurations were stored in XML files on a disk. ILINX Capture called ILINX Release using a SendAndReceivedReply IXM. The change to store the settings within the ILINX database is very useful for a number of […]