Collision = Innovation

As part of our practice we have long been believers of collision as a key moment in experience design. For brands this is important on so many levels for on one hand it is the moment of first contact, which surprises and jolts the senses, on the other it is an organisational ethos that inspires innovation. […]

Think Local, Act Personal

Have a watch. It’s a little teaser film introducing our upcoming FreeDinner evening, an enlightening series of events where three inspiring people share their insights on a topic of our choice. All in the company of 25 friends, clients, colleagues and partners. This time, the theme around which we’ll spin is ‘Think Local, Act Personal’. […]

FreeThinking: Journeys versus Adventures… a discussion

In December we gathered a group of people together – psychologists, economists, designers, artists and writers – to discuss the theme of ‘Journeys vs Adventures’. Why? Because as experience designers we see brands and businesses talk a lot about the ‘customer journey’. Capturing it. Codifying it. Detailing it to the nth degree. But do customers […]

Conversation with a Creative Leader: Michael Wolff

Welcome to Conversations with a Creative Leader, a series of short conversations with believers in the small experience, with those men and a woman who have made a virtue of learning from the parts in order to properly show the whole. Through their own practice, their art, their efforts, they demonstrate the fundamental importance of […]

The Choreography of all the Senses

If brands are all about their experience, then the real world is where it’s at when thinking about taking inspiration. And what better place than the ‘market stall’, which, as an experience, choreographs a whole host of senses if not all of them. It has a very specific experience identity, which we think brands can learn […]

Journey to the Beach

The world of experiences can be separated into two. The first are those experiences that are for the moment. That fly in and out of the mind, are sensory and emotional, but fleeting. Then there is the second. Those experiences that are life changing, that create a sense of wonder and meaning, and totally burned into your memory … in a good way I might add.

Sonic Breadcrumbs

In our post from the 5th December we began to explore the need for brands and businesses to draw on all the senses when developing experiences. To move away from the default of just relying on verbal and visual. The comfort blanket for any brand these days. In this post we wanted to excite you […]

FreeDinner: Journeys versus Adventures

The phrase ‘customer journey’ is bandied around so much these days. It doesn’t matter what type of business you’re in. Everyone’s at it. And rightly so. Understanding how customers come to you and experience you is fundamental, especially in our digital and social age. Understanding customer journeys has spawned an industry in its own right […]

Cake, Not Just a Card

A birthday card on its own, nice though it is to get one, would be a poor way to experience a birthday. What about the presents? The sound of tearing paper. The decorations. The laughter at the party. The smiles and congratulations of friends and family. The taste of the birthday cake! These are just some of the things that make up a good birthday, dare I say a good experience.