Roadside Assistance

Making Our “Best-In-Class” Roadside Assistance Even Better
Mercedes-Benz customers enjoy the peace of mind that comes from having “on-call” help available 24 hours a day. It is a standard that has long set us apart from other luxury car makers. We’re committed to constantly improving our “best-in-class” service, by providing additional benefits to our customers.Enhanced Free Towing For Out of Warranty Customers
Effective January 1, 2011 we are expanding our Roadside Assistance Program to include free towing to the nearest authorized Mercedes-Benz dealership for all eligible Mercedes-Benz customers who experience a mechanical issue or are involved in an accident. Free towing was formerly provided only for repairs covered under warranty.

Program Enhancements

Added free towing for out of warranty customers
Effective January 1, 2011, even our customers with Mercedes-Benz vehicles that are beyond their warranty periods can receive free towing to the nearest authorized Mercedes-Benz dealer in the event of a mechanical issue or an accident. Customers with out of warranty vehicles must meet this simple requirement to qualify for the expanded coverage:

Your vehicle must have been regularly serviced at an authorized Mercedes-Benz dealership prior to your Roadside Assistance request.
This added benefit provides another reason for servicing your vehicle at your authorized Mercedes-Benz dealer, where certified mechanics using only Genuine Mercedes-Benz parts provide the kind of care that will keep you and your Mercedes-Benz on the road for years to come.

If you have additional questions regarding the enhanced Roadside Assistance services, please call our program information hotline, at 1-888-454-9907.