Is there a help section on the app?

The help section is in the main navigation of the app. You can access this page without logging in.

The help section covers the following areas:

App Support Zone at the show and link to map location

How to log in

Forgotten password

How do I login or create an account in the app?

After you’ve downloaded and opened the app, click on the profile icon on the top right corner. Please use the email address you registered with for the Hosted Buyer Programme and create a new password.

You’ll receive a confirmation email with a code to enter and complete the account setup.

What do I do if I have forgotten my password?

Fill in our app help form providing your full name, surname and email as a hosted buyer registered with ibtm world 2018.

Step-by-step login guide

See how to log into the app below

Step 1

Please use the same email address you registered with for the Hosted Buyer programme and create a new password

Step 2

Step 3

Using the diary

Why can’t I access my diary?

The diary function will be available from Friday November 24th. You won’t have access until this date.

Will my diary update automatically?

No. The mobile app does not show real time data for everything. Please see timeframes below.

Diaries are synchronized every 15 minutes

Hosted Buyers accounts are updated every hour

If you’ve confirmed or cancelled any appointment requests and you’re diary has not updated, log out of the app and try again in an hour.

Can I edit my meetings in the diary?

During the show, your diary will be view only. Once your appointments are confirmed on the Hosted Buyer Zone, they’ll be transferred to your app diary and you won’t be able to amend them.

How do I find out where my meeting is taking place?

Find your way across the floor with the 3D map and route planner. Go into your appointment in the app and click on the stand number. This will launch the interactive 3D map and show you where you need to be. Put in your location and the app will tell you how to get there.

Why should I rate and comment on my meeting?

We ask Hosted Buyers and the Exhibitors to rate their meetings and add comments. This helps us improve our matching algorithms and provide a better service to buyers and sellers.

Badge Scanner

What is the benefit of using the badge scanner?

This year as a hosted buyer you have the ability to scan the badges of the people you meet, you can use the app to take notes of your meeting and you can pre-set categories such as your own rating system e.g. At any point you can export all your scans into a spreadsheet and email it to yourself.

Who can access the free badge scanning feature?

Badge Scanning is available for Exhibitors and, new for 2018, Hosted Buyers. It’s not available for trade visitors.

How do I use my badge scanner?

You’ll get a single license to use the in-app badge scanner.

Before you start scanning leads, create categories / qualifiers e.g. Hot lead and Hosted Buyer, or create your own ratings. You can then apply these categories to your scans. Touch on Categories Lead to build your categories.

To start scanning:

Step 1: Touch on Scan to launch the scannerStep 2: Scan the barcode of your new contact’s badgeStep 3: You can then put your contact in a category and add notesStep 4: View your leads in the “leads section” you can sort them by scan date or alphabeticallyStep 5: Export your leads to CSV format and send to email

Networking

How can I message other participants in the app?

The messaging feature allows you to contact exhibitors at the show. Find messaging in the main menu of the app.

Can someone contact me if they don’t have the app?

No, only app users can contact with you through the app and you can refuse the request to contact you.

Want help on the go?

If you'd prefer to take a physical copy of this help and support with you to ibtm world you can. We've created a downloadable pdf version so that you can take and access this help whenever you require it.

Need more help?

If you haven't found the answer to your question here, you can send us your question via this help form. Or if you're requiring help with your app during the show, you can visit us at the Customer Services desk.

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