Smug About Smugmug

For some of you this will be a repeat blog post, if you read my
husbands blog, but for those of
you who don't or just enjoy my versions of his stories...here it my
bigger and better version. Disclaimer: His blog
post
is actually really good. :)

It all started with Christmas and the decision of what type of gifts to
get our friends. I always start early in initiating discussions with
Luke about what to get our friends because I hate waiting until the last
minute and then just opt for a gift card. Which is actually not a bad
thing because it guarantees they will like it, but it turns out not to
be as thoughtful I guess. So I think Jacob was the first to be crossed
off our list. He's usually always easy, although this year I selected
the best gift ever! and Luke thought it was a terrible idea. I still
think it's a good idea and may attempt to get it for his
birthday...we'll see. But instead we went with Tom Petty and he seemed
to really like it. Then there's Jenny's who's also pretty easy to shop
for because even if she doesn't like something you would never be able
to tell. So then comes the harder ones to shop for...Albert. I actually
had a really good idea for his gift but I couldn't find it anywhere! So
there's always next year and this year I think he enjoyed his gift
nevertheless. Last but not least we wanted to get something for the De
Haan's. We first decided
that we should just get them separate gifts or that maybe I should just
get Melissa something. I had a book that I knew Melissa would
love
(and she did), but for the life of us we could not think of anything for
Matthew. I mean there is always the Padres shirt or something of the
like, but we are now 1000's of miles away from easy access to Padre
paraphernalia. So what to get them, hmmm.

Well recently in Luke's daily blog readings and internet searching he
came across a new photo website called
Smugmug. It's this very "pretty" website that
is similar to Flickr (which we already were
using). We talked about it and thought it would be a perfect gift for
our friends who were just about to have a baby and who we knew would
love to have a easy way to share pictures with their friends and family
who live far away. The clincher was that they had recently bought a
video camera and you are able to put video's on Smugmug which is a
feature that I do not believe Flickr has. I knew they would love it
because it seemed to be a little more user friendly than Flickr and it
so sooo pretty! Instead of having all of your pictures on a sight with
ad's and extra busy looking stuff around you are able to create a page
that is similar to a scrapbook. Kinda like myspace where you can pick a
background.

So it was decided. Smugmug gift for the De Haans. So Luke was in charge
of getting it all set up. We had plans to download pictures and create
their first page for them. But as he began to fiddle around with it, he
ran into problems when he tried to purchase it as a gift. He felt like
he was on the phone with the Internet provider...you know when you call
for help and they're like "Is your computer on?" "Please restart your
computer" etc. So that sort of thing annoys him since he pretty much
knows what he's talking about working for Microsoft and everything. But
he always complies and tries to be patient. The only thing is that we
were running out of time. Christmas was approaching and the emails back
and forth to Smugmug were taking up time and we didn't always have
access to the Internet in our travels to California. So Christmas came
and went and we had to just verbally tell Matt & Melissa that we had
wanted to get them a Smugmug account, but weren't sure if it was going
to work or not. In telling them it was kinda lame because I felt like it
was one of those things where someone says to you, oh I really want to
get you this....and then it never happens. Luke was pretty disappointed
and kept telling me that Smugmug was going to get a blog post from him,
which is really unusual because I'm the one usually angry about stuff
and say I'm going to write letters to companies, etc. So it was kinda
funny hearing him talk about it and be so frustrated.

The Exciting Part

Luke finally finds time to sit down and write a blog post where he
describes his situation and talks about how he was disappointed with the
service and wished he could get it all worked out. Unlike me, he rarely
elaborates or goes off on tangents and so it was a pretty factual
account of his experience. He then emailed Smugmug again and included
the link to his blog post. About 20 minutes later he gets a comment on
his blog from the founder and CEO of Smugmug! Crazy huh? He totally
apologized for our experienced and asked Luke to contact him so that he
could help us with our situation. At the same time Luke also got an
email back from Smugmug from another person and said they were really
sorry as well and offered us a year for free! So cool right?! Oh it gets
better. Then later on the CEO/founder contacts him again and said that
as soon as he posted his comment on Luke's blog he went in and gave us
as well as our friends a lifetime subscription to Smugmug! I could
hardly believe it. I mean wow, that is some customer service. Luke was
soo ecstatic (AKA he was smiling while I was jumping up and down and
running in the next room to tell everyone) So in the end our gift that
was turning out to be lame became the best gift ever. Matt and Melissa
love Smugmug and are really enjoying sharing pictures of their new baby
boy (Cayden Matthew De Haan). Luke's mom is now also using Smugmug to
show her dogs that she breeds as well as uses it for family use. She's
not totally in love with it because she doesn't really like how it takes
a long time to upload the pictures from her computer to the website. But
hopefully over time Smugmug will come up with an easier way to upload
pictures so she doesn't have to upload them while she is sleeping. hehe

So all in all I think our friends really enjoyed our thoughtful gifts
this year. And how cool is it that Smugmug gave us a Christmas present
this year. I would begin to say that it was the best gift we got this
year, but seeing as how I gave Luke a positive pregnancy test for
Christmas, I think he may think that that was the best gift he got this
year! Although Smugmug comes in pretty close behind that I think. hehe
Well I guess it's time to start thinking about next year.