Need More Help?

How do I patch the SMS software?

Updated:

24 Aug 2017

Product/Version:

TippingPoint SMS All

TippingPoint Virtual SMS

Platform:

Summary

The SMS Patches panel (Admin -> General) displays information about software patches that are currently installed and software patches that are available for download from the TMC. The SMS Patch Notifications field indicates whether SMS patch notifications are enabled or disabled. SMS patches provide updates to the SMS server, the SMS client, or both. Patches are cumulative; the latest patch includes all previously released patches for a particular version of the product. For more details, refer to the Release Notes available during the patch upgrade process or on the Software Details page for the patch on the TMC.

The SMS server, when connected to the TMC, monitors the TMC for SMS software patches. In the SMS client, you can enable or disable SMS patch notifications that indicate when a more recent patch is available. If patch notifications are enabled, a green check and the value “Enabled” are displayed in the SMS Patch Notifications field. If patch notifications are disabled, the value “Disabled” is displayed. Click the button to the right of the field to enable or disable patch notifications.

Details

Public

Before you download and install an SMS patch, make note of the following:

The SMS server can obtain the software automatically from the TMC or can import a patch file from storage media such as a CD-ROM or hard drive.

You can typically roll back a patch; refer to the patch Release Notes for rollback information. If you choose to roll back a patch, it rolls back the cumulative patch, effectively removing all patches from the SMS server. A patch rollback typically requires a restart of the SMS server application.

Installing an SMS patch typically causes the SMS server application to restart, and in some cases requires the SMS server to reboot. All client connections to the SMS are stopped during the patch process.

When the SMS server is unavailable during the reboot process, the availability and operations of TippingPoint devices managed by the SMS are not affected. IPS and other devices continue to operate as usual and without interruption.

The version of SMS client software should match the version of the SMS server. Some patches require an update to the SMS client as well as the SMS server. In this case, all clients are prompted to upgrade to the newer version when they try to connect to the patched SMS server.

Before applying software upgrades to an SMS HA cluster, be sure to disable the HA cluster. The process for upgrading an HA cluster is to disable clustering, upgrade each SMS server separately, and then reestablish the cluster.

Procedure:

Log in to the SMS from a client.

On the SMS toolbar, navigate to the Admin->General tab.

Within the SMS Patches area of the Admin (General) screen, click the Update button. The SMS Patch Wizard dialog box opens.

If you want to download the patch from the TMC, perform the following steps:

Select Download from the TMC and click Next. After the SMS server polls the TMC for available patches, select the desired file from the SMS Patch File drop-down menu. The Release Notes section displays information about the selected patch.

Click Download.

Note: Patches are cumulative. If multiple patches are available you can choose the latest patch, which includes all previous patches.

If you want to import a patch from storage media, perform the following steps:

Select Import from File and click Next.

Enter the location of the patch file or click Browse to locate the file on your system.

Click Import.

Note: For best results, do not modify the name of the obtained file prior to importing it.

Click Finish.

Be prepared for the SMS server to perform one of the following actions, depending upon the needs of the patch:

A restart of the SMS server application

A reboot of the SMS server

A forced upgrade of the SMS client

If the patch required an update to the SMS client, you will need to update the client software on all your SMS client systems. You can accomplish this by accepting the SMS request to automatically update the client when the client makes its initial attempt to log on to the SMS server following installation of the patch. You can also connect to the SMS server from the client system with a web browser and then download and install the client software.

Reference: SMS User Guide

Premium

Internal

Rating:

Category:

Configure; Troubleshoot; Deploy

Solution Id:

TP000087440

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

Please select at least one problem in this article.

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

Please input other problems.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

Please input your email.

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Geolocation Notification

Please approve access on GeoIP location for us to better provide information based on your support region.
If your location now is different from your real support region, you may manually re-select support region
in the upper right corner or click here.