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enm110

Auburn, Maine

31

Great Location, but very loud

This hotel is in a great spot, as it is close to the beach. But the doors, windows, and insulation leave a lot to be desired to keep out the noise in such a busy area! And the AC unit in my room was so loud I had to keep it off. For me that wasn't an issue, but if you get hot easily it would have been a major problem. I also was traveling by myself, and the door to the room felt less than secure. It's Santa Monica, so it's expensive and this hotel had no extras. There was still a pod in the coffee pot from the previous tenant, and even though there was a cleaning tape around the toilet seat, there was still toilet paper in the toilet when I opened the lid. Thankfully there was a safe, because when you leave you can only lock the door handle. And when you are inside, you can lock the deadbolt, but the door itself didn't seem that sturdy. The staff was friendly even after I got in late at night.More

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Date of stay: July 2017

Room tip: If you can, try to request a room as far away from the street as possible, and on the 2nd floor.

Trip type: Travelled solo

Value

Cleanliness

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Just what I imagined for a small beachy hotel, great access to the pier, beach and wonderful restaurants. The parking is not the best, room was comfortable and just enough since we only planned on sleeping there. It's a small, cheaper hotel surrounded by more expensive ones and we were able to snag the last room available at the last minute. The only negative was there wasn't an iron in the room and the number to reach someone after hours didn't work. Other than that we enjoyed our stay.

Date of stay: July 2017

Trip type: Travelled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Booked two rooms for two nights each, received the confirmation email and receipt. Two days later, our plans changed, so I called to cancel. Mind you, we were still three weeks out from our stay. The person who claimed to be the manager claimed it was a non-refundable room, and that we would be charged $250 per room. NO WHERE on the receipt or confirmation stated that this was a non-refundable reservation! In fact, other home webpage, it clearly states "free cancellation." I would understand a charge in cases of less than 24-48 hours; but this was three weeks out! Filed a dispute with our credit card company. Appears that this is not the first time this hotel has shady business practices.

Date of stay: August 2017

Trip type: Travelled on business

Service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

OceanLodgeSM, Director of Sales at Ocean Lodge Hotel, responded to this reviewResponded 1 September 2017

Dear Guest, We object to your characterization of our business practices and principles nevertheless hope everything worked out and that ultimately you had a great vacation.To clarify : Ocean Lodge Santa Monica Beach Hotel is a unique California retro boutique hotel in high demand in the most desirable area on the Ocean Avenue strip. We offer both a standard fully refundable Free Cancellation Room Rate as well as a non-refundable Room rate (Clearly Identified globally on the Internet & our Web Site ) with Savings of up to 10% and more. This has become a very popular with guests who have committed reservation plans and create a win-win for everybody, "we know you're committed and Guest's receive quality lodging with savings of up to 50% off comparable local pricing which ever pricing plans they choose. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This hotel is in a great location, with very tight and limited parking. The staff was nice and offered us coffee/tea at checkin, but that and a small water cooler was the only amenities at the hotel. Our room was clean and nicely decorated, but was a typical hotel room for an expensive price. You are definitely paying for the location which is close to the Santa Monica Pier, park, and downtown.

Date of stay: June 2017

Trip type: Travelled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This is you classic beach hotel. Vintage rooms, a bit on the pricy side, but with a prime location for all the activities in and around Santa Monica. Old doesn't mean that it isn't clean; The owners have done a good job keeping the place tidy. Expensive, yes. But I guess average pricing when it comes to the location. We were satisfied with our stay. Parking can be an issue, especially if you are driving an SUV. We had very limited parking space with a Nissan Rogue.

Date of stay: May 2017

Trip type: Travelled with family

Value

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

OceanLodgeSM, Owner at Ocean Lodge Hotel, responded to this reviewResponded 4 November 2018

Thank you for authentic review of Oceab Lodge Santa Monica Beach Hotel, we appreciate your business and hope to see you again.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We had 2 nights here, comfy, close to everything. Short walk down the road and you're on the beach and the pier. Limited parking and rooms could really do with an update, but the location makes up for all that.

Date of stay: June 2017

Trip type: Travelled as a couple

Value

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC