Exchange / Return Policy

We work hard everyday to maintain a lasting relationship with our customers and for the same reason we will go the extra mile to make sure that if an issue arises with any of our products it gets corrected as soon as possible.

Prior to requesting an RMA #, please review our Troubleshooting Tips. 95% of the time, most issues can be easily corrected by following a few simple troubleshooting steps.

Also, please keep in mind that our products highly depend on the condition and quality of the equipment they are used on. A faulty or damaged printer will not perform as expected, giving the wrong impression that our product is defective.

Signs to watch for prior to using our products: If your printer is printing with lines or streaks,
try performing a few cleaning cycles (refer to your printer manual to do this) if the quality remains the same it means that either the print head or the
cartridge may be damaged. If your cartridge has been out of use for a long time, it may not be suitable for refill as the as the sponge will be dry, refilling works best when the cartridge has recently become empty.

It is highly recommended to refill an ink cartridge before it completely runs empty and while it is still printing good to avoid damaging the print head.

General Return Policy

We offer a 90-day return or exchange on any product in our store.

Please read this entire Return Policy for specific requirements and eligibility. In brief:

Defective products, at your discretion can be exchanged or refunded. If you opted for exchange, an equal item will be ship to you. If such item has been discontinued or is out of stock, a refund will be issue back to the same account it was charged from. (See Exchanges / Store Credit, and Return Requirements & Procedures,
below.)

(RMA) Return Merchandise Authorization

Prior to returning any product, you must Contact Us to obtain an RMA # and return address. All packages to be returned must have a valid RMA # written on the outside. Any packages received without and RMA will be refused and returned to the customer at customer's expense (See Shipping & Handling Fees, below.) Products are eligible for refund within our 90-Day return period (see 90-Day Return Period, below)

Exchanges / Store Credit

Exchanges are allowed within 90 days from the time the product was shipped from our warehouse. (See 90-Day Return Period, below.)

If you purchased an incorrect item, you not longer need such item or the printer broke etc. you may return it to us in its original (unopened/unused) condition for exchange, however please be advice that a 15% re-stocking fee will apply. If the item you wish to exchange it for is of a higher value, you will be required to pay the difference.

If you opted for an exchange of a defective product. we will email you a shipping label to get the defective product back, once the product is received and inspected if found to be in compliance with our return policy (See Return Requirements & Procedures, below.) we will immediately send you a replacement unit free of charge.

Note: If you require a replacement unit urgently (before we receive your defective unit), you will need to place a new order for that item. Once the original defective unit is received, a full refund will be issue back for the new order placed. "This is a preventive measure to assure all products are returned"

Canceling Orders

If you wish to cancel an order, you will need to Contact Us immediately to process your request. Please note that only orders that have status of "New" or "Processing" (before 1pm PST) can be cancel. If your order has already ship, you will need to request and RMA to return the order and you will be responsible for any shipping fees. (See Shipping & Handling Fees, below.)

Return Requirements & Procedures

All returned products must be accompanied by its original packaging. Refill kits must contain all accessories and original packaging. Not returning all accessories or components, will result in a 15% re-stocking fee. When returning a product that may leak during transit, it is important to make sure it is properly sealed to avoid any spill that may affect any other parts.

Once the product arrives at our warehouse, it will be inspected and weighed as part of our return procedure. Returned products must be at least 70% full in order to qualify for a full refund, products that are found to be less than 70% full or are missing parts, will assess a 15% re-stocking fee. Products that have been tampered or misused in any way may result in refund denial. Products that are claimed faulty during the return process and are found to be fully operational during our inspection may result in refund denial and may be send back to the customer at customer's expense. (See Shipping & Handling Fees, below.)

90-Day Return Period

A product may be returned for refund or exchange within 90 calendar days from the date it was shipped from our warehouse, (you can find the ship date on the email sent to you with the tracking information and also on the package label). Any product received after 90 calendar days will not be accepted and it will be returned to the customer at customer's expense

Shipping & Handling Fees

All returned products for refund, must be shipped by customer via customer's preferred shipping method. We recommend using the most economical shipping method that can provide proof of delivery to confirm receipt on our end.

Shipping fees for all returned products back to our warehouse unfortunately are not refundable.

Customers that qualified for free shipping during the order process, will receive a full refund minus -$3.95 (shipping & handling fees)

Refills4ALL is not responsible for returned products lost in transit. We recommend adding tracking to your return to confirm receipt. Retain all tracking information as it will be used in the even that your package never reaches us.

If the wrong product was shipped to you, please Contact Us immediately to correct the error. All shipping charges will be handled by us.

Failed Delivery

Occasionally, an order will leave our warehouse but is not able to be delivered to the customer by the requested shipping carrier. Please note that shipping accuracy is solely the customer’s responsibility. The delivery address must be accurate, and suitable for receiving packages from the carrier. In the event that a package is returned to us by the shipping carrier, re-shipment will proceed at the customer's expense. If an unopened shipper-returned order is cancelled by the customer, a refund can be processed to the original form of payment, but shipping fees will be deducted from the purchase price of merchandise. (See General Return Policy, and
Shipping & Handling Fees, above.)

IMPORTANT: UPS or FedEx can not deliver to any Post Office Box or other unattended address. Under certain circumstances at our discretion, we may use UPS or FedEx for Ground Delivery if the shipping address is not properly labeled as "P.O. Box".

Return Processing Time

Once the return is received at our warehouse, it will normally take between 1-2 weeks for the refund to be issue. When completed, an email will be automatically sent to you with the refund amount and refund ID.

All printer brand names and trademarks are the property of the respective trademark holders. While we make reference to brand name printers we are not endorsed by or associated with these companies. We supply printer cartridges that are compatible with brand name printers, we do not sell originals. Some of our products are remanufactured cartridges, meaning we have recycled the original cartridge. Endless Colors, Inc. is pleased to offer our customers the best selection of inkjet/toner cartridges available on the internet today. We stand behind all of our products 100%. If you are not completely satisfied with your purchase, simply contact us. On top of offering cartridges for brand name printers like Epson, Canon, Lexmark, and Hewlett Packard we also offer cartridges for less popular printers. If you don't see your printer cartridge listed, please contact our Customer Service Department or call 818-284-6437 or toll free at 866-823-7586. Thanks for shopping at Endless Colors, Inc.