My names Marissa, I ordered from kfc Randwick through deliveroo and I didn’t receive my...

GetHuman1475650's customer service issue with KFC from November 2018

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The issue in GetHuman1475650's own words

My names Marissa, I ordered from kfc Randwick through deliveroo and I didn’t receive my coleslaw and potato and gravy. Each cost at $*.** and $*.**. That’s quite a bit of money. And instead of helping me the guy I was talking to said that I myself need to call deliveroo so that they can come and pick up the two items that THEY didn’t put into my bag. Why do I have to call them I said. You are the ones that messed up my order. And the guy says to me because they will listen to you that why. There’s nothing else much I can do for you. He didn’t even offer me a ******* refund. This guy sounded Indian. And my order number is **** ordered on *.**.** at *:**pm. I would like a refund on the two items I did not receive. And they won’t pick up their bloody phone. This is a poor excuse for customer service. I won’t be ordering from Randwick ever again if this is how they treat their customers. For my second experience with them. That’s quite appalling.

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