Downloading and Mass Deploying Applications

Use of this product requires additional applications that must be downloaded to your users' computers. You can download and mass deploy these applications using tools available to you on the Administration site. These applications include the following:

Cisco WebEx Meetings (Windows and Mac)

Cisco WebEx Productivity Tools (Windows)

Cisco WebEx Network Recording Player (Windows and Mac)

To get these applications installed on your users' computers, you can use the Administration site to configure automatic downloads, enable users to download the applications themselves, push applications to your users' computers, or download the installation files and manually install them on your users' computers.

This product can be used on computers whose users have administrator privileges and on those that do not. Automatic downloads, user-enabled download and installation, and pushing applications to your users' computers works when your users have administrator privileges. If your company does not give your users administrator privileges then you must use an alternative approach to install the applications on their computers.

On PCs with administrator privileges:

Users can download and install the Cisco WebEx Meetings application, Productivity Tools, and Network Recording Player from the end-user download pages. No additional administrator action is required.

Users are advised to install the Productivity Tools the first time they sign in.

The Cisco WebEx Meetings application is downloaded on-demand the first time a user joins a meeting and is installed silently on the user's PC.

On PCs without administrator privileges:

We recommend that you push the Cisco WebEx Meetings application and Productivity Tools to end-user desktops offline before you inform end-users that user accounts have been created for them. This ensures that your users can start and join meetings from their web browsers and Windows desktops the first time they sign in.

If you decide against pushing the applications to your users, they can still access these applications from the end-user download pages. However, if their PCs prohibit installation of downloaded applications, they will not be able to complete the installation process.

When users join meetings by using their web browser (the Cisco WebEx Meetings application can still be downloaded on demand) they can join meetings successfully. In addition, the Cisco WebEx Meetings application attempts to perform an installation to speed up the process of starting or joining future meetings. This fails because their PCs do not have administrator privileges.

If you select Permit users to download WebEx desktop applications, you can select Save to finish your Download configuration. No further action is necessary. If you select Manually push WebEx desktop applications to user’s desktop, proceed to the next step.

Use the Manually push WebEx desktop applications to user’s desktop option to enable conferencing for users who do not have administrator permissions.

If you select Manually push WebEx desktop applications to user’s desktop, the Cisco WebEx Meetings, Productivity Tools, and Network Recording Player sections appear on the page.

Step 5

In the WebEx Meetings section select Download and then select Save to save the ZIP file to your system.

The ZIP file contains installers for both Windows and Mac platforms in all available languages. After you open the ZIP file, select the installer for your platform and language. The installer for Windows systems is an MSI file. The installer for Mac systems is a DMG file.

Step 6

In the Productivity Tools section, select Download and then select Save to save the ZIP file to your system.

The ZIP file contains installers for all available languages. After you open the ZIP file, select the installer for your language. The installer is an MSI file.

Step 7

In the WebEx Network Recording Player section select Download and then select Save to save the ZIP file to your system.

The ZIP file contains installers for both Windows and Mac platforms in all available languages. After you open the ZIP file, select the installer for your platform and language. The installer for Windows systems is an MSI file. The installer for Mac systems is a DMG file.

Step 8

Select Save to save your download settings.

What to Do Next

Unzip the MSI or DMG files and deploys these clients to end-user desktops with the mass deployment software used by your enterprise. This ensures that the clients are ready for operation when the user attempts to schedule or join meetings or view recordings. For more information on deploying the clients in Windows environments, refer to the following sections:

Each ZIP file contains the application installer for all 13 supported languages. See Contents of the Application ZIP Files for information on determining which installer to use in each ZIP file.

Contents of the Application ZIP Files

This section describes the installer applications contained in each of the ZIP files that you download from the Administration site. The ZIP files contain one installer application per language. This section also provides a key to help you determine the language of each installer. Windows installer applications are provided in 13 languages. Mac installer applications are only provided in English.

Application Language Key

The English application installer file in each ZIP file is titled without a language suffix. For example, the WebEx Meetings client is titled onpremmc.msi (Windows) and webexmc_onprem.dmg (Mac). The application installer file for each of the other 12 languages contains an abbreviation in its title that indicates the language of the application it contains. See the following table for the abbreviation used for each language:

Abbreviation

Language

B5

Traditional Chinese

DE

German

ES

Latin American Spanish

FR

French

GB

Simplified Chinese

IT

Italian

JP

Japanese

KO

Korean

NL

Dutch

PT

Portuguese

RU

Russian

SP

Spanish

Note

Swedish (SV) and Telephony Service Provider (TSP) files are also included in the application ZIP files. These files are not supported and should be disregarded for the purposes of installing applications for use with Cisco WebEx Meetings Server.

Productivity Tools ZIP File Contents

The Productivity Tools ZIP file contains the following files. Use the key in the table above to determine the language of each file. Note that there is no Mac version of the Productivity Tools.

ptools.msi

ptools_B5.msi

ptools_DE.msi

ptools_ES.msi

ptools_FR.msi

ptools_GB.msi

ptools_IT.msi

ptools_JP.msi

ptools_KO.msi

ptools_NL.msi

ptools_PT.msi

ptools_RU.msi

ptools_SP.msi

ptools_SV.msi

ptools_TSP.msi

WebEx Meetings Client ZIP File Contents

The WebEx Meetings client ZIP file contains the following files. Use the key in the table above to determine the language of each file.

onpremmc.msi

onpremmc_B5.msi

onpremmc_DE.msi

onpremmc_ES.msi

onpremmc_FR.msi

onpremmc_GB.msi

onpremmc_IT.msi

onpremmc_JP.msi

onpremmc_KO.msi

onpremmc_NL.msi

onpremmc_PT.msi

onpremmc_RU.msi

onpremmc_SP.msi

onpremmc_SV.msi

onpremmc_TSP.msi

webexmc_onprem.dmg

Network Recording Player ZIP File Contents

The Network Recording Player ZIP file contains the following files. Use the key in the table above to determine the language of each file.

nbr2player_onprem.msi

nbr2player_onprem_B5.msi

nbr2player_onprem_DE.msi

nbr2player_onprem_ES.msi

nbr2player_onprem_FR.msi

nbr2player_onprem_GB.msi

nbr2player_onprem_IT.msi

nbr2player_onprem_JP.msi

nbr2player_onprem_KO.msi

nbr2player_onprem_NL.msi

nbr2player_onprem_PT.msi

nbr2player_onprem_RU.msi

nbr2player_onprem_SP.msi

nbr2player_onprem_SV.msi

nbr2player_onprem_TSP.msi

webexnbrplayer_onprem.dmg

Mass Deployment of Cisco WebEx Productivity Tools

This section is designed to help your organization understand the tasks involved in installing Cisco WebEx Productivity Tools. This section is a comprehensive guide that covers various types of installations, including a single-computer installation and large-scale installations using Microsoft Systems Management Server 2003 (SMS). Cisco WebEx Meetings Server supports integration for Outlook which is contained in the ptools.msi package.

Silent Uninstallation by the Administrator Using the Command Line

Administrators can sign in to a user’s computer and uninstall Cisco WebEx Productivity Tools using silent mode.

Procedure

Step 1

Sign in to the user's computer.

Step 2

Download the MSI package to some location and then open the Windows Command Prompt.

Example:

Note

On Windows 7 and Windows Vista, you must use “run as administrator” to open it.

Step 3

Uninstall all components of the MSI package ptools.msi by entering the following command:

Example:msiexec.exe /q /x "ptools.msi"

Silent Installation Using SMS

The following limitations apply when you perform a silent installation using SMS:

SMS per-user mode cannot be supported.

If the SMS administrator wants to add a feature for WebEx Productivity Tools, the administrator must run the REMOVE command first and then run the ADDSOURCE command, even though the feature has not been installed before.

If a user logs on to a computer with remote desktop while their administrator advertises the package, he must restart the computer to make sure WebEx Productivity Tools will work normally.

If you are the SMS administrator, perform the following procedure to advertise the Cisco WebEx Productivity Tools using the SMS per-system unattended program.

Before You Begin

Sign in to the Administration site and manually push the Productivity Tools to the user's desktop.. Refer to the "Configuring Your Download Settings" section of the Cisco WebEx Meetings Server Administration Guide for more information.

Right-click the Per-system unattended option and then select Properties to open the Per-system unattended Program Properties dialog box.

Select the Environment tab.

For the Program can run option, select Only when a user is logged on.

For the Run mode option, select Run with administrative rights. (Do not turn on Allow users to interact with this program.)

Select the General tab.

Append an additional parameter to the command line option to specify some options for Cisco WebEx Productivity Tools:

Append SITEURL=″http://sample.webex.com″ to specify the WebEx Site URL used by your company.

Append Productivity Tools flags to specify which component is enabled for WebEx Productivity Tools. The parameters should be uppercase and the default value is 0 (Disabled). In the following example, the initial command line is msiexec.exe /q ALLUSERS=2 /m MSIZWPBY /i "ptools.msi".

Mass Deployment of the Meetings Application

This section is designed to help your organization understand the tasks involved in installing Cisco WebEx Meetings application. This section is a comprehensive guide that covers various types of installations, including a single-computer installation and large-scale installations using Microsoft Systems Management Server 2003 (SMS).

The Cisco WebEx MSI package is developed for Windows Installer Service 2.0 or higher. If the local machine is configured with an older version, an error message will be displayed informing the user that in order to install this MSI package, a newer version of the Windows Installer Service is required. Upon executing the MSI package, the user will be prompted with a basic MSI interface.

Procedure

Step 1

Launch the installer on the user's computer.

The installation wizard appears with an introductory message.

Step 2

Select Next on the following few dialogue boxes until you reach the installation dialogue box.

Step 3

Select Install.

Step 4

Select Finish after the installation is complete.

Silent Installation by the Administrator Using the Command Line

You can sign in to a user's computer and install the Cisco WebEx Meetings application using silent mode.

Procedure

Step 1

Sign in to the user's computer.

Step 2

Download the MSI package to the computer's hard drive and then open the Windows Command Prompt.

Note

On Windows 7 and Windows Vista, you must use "run as administrator" to open it.

If you are the SMS administrator, perform the following procedure to advertise the Cisco WebEx Meetings application using the SMS per-system unattended program.

Before You Begin

Sign in to the Administration site and configure your Download settings to manually push the WebEx desktop applications to the user's desktop. Refer to the "Configuring Your Download Settings" section of the Cisco WebEx Meetings Server Administration Guide for more information.

Advertise the per-system uninstall program to uninstall the Cisco WebEx Meetings application.

The Cisco WebEx Meetings application will be uninstalled on the specified machines silently.

Mass Deployment of the Network Recording Player

This section is designed to help your organization understand the tasks involved in installing Cisco WebEx Network Recording Player. This section is a comprehensive guide that covers various types of installations, including a single-computer installation and large-scale installations using Microsoft Systems Management Server 2003 (SMS).

The Cisco WebEx MSI package is developed for Windows Installer Service 2.0 or higher. If the local machine is configured with an older version, an error message will be displayed informing the user that in order to install this MSI package, a newer version of the Windows Installer Service is required. Upon executing the MSI package, the user will be prompted with a basic MSI interface.

Procedure

Step 1

Launch the installer on the user's computer.

The installation wizard appears with an introductory message.

Step 2

Select Next on the following few dialogue boxes until you reach the installation dialogue box.

Step 3

Select Install.

Step 4

Select Finish after the installation is complete.

Silent Installation by the Administrator Using the Command Line

You can sign in to a user's computer and install the Cisco WebEx Network Recording Player using silent mode.

Procedure

Step 1

Sign in to the user's computer.

Step 2

Download the MSI package to the computer's hard drive and then open the Windows Command Prompt.

Note

On Windows 7 and Windows Vista, you must use "run as administrator" to open it.

Silent Uninstallation by the Administrator Using the Command Line

You can sign in to a user's computer and uninstall the Cisco WebEx Network Recording Player using silent mode.

Procedure

Step 1

Sign in to the user's computer.

Step 2

Download the MSI package to some location and then open the Windows Command Prompt.

Note

On Windows 7 and Windows Vista, you must use "run as administrator" to open it.

Step 3

Uninstall all components of the MSI package onpremmc.msi by entering the following command: msiexec/i nbr2player_onprem.msi/qn.

Silent Installation Using SMS

Before You Begin

The following limitations apply when you perform a silent installation using SMS:

SMS per-user mode cannot be supported.

If a user logs on to a computer with remote desktop while their administrator advertises the package, he must restart the computer to make sure the WebEx Meetings application works normally.

Advertising Cisco WebEx Network Recording Player Using the SMS Per-System Unattended Program

If you are the SMS administrator, perform the following procedure to advertise the Cisco WebEx Network Recording Player using the SMS per-system unattended program.

Before You Begin

Sign in to the Administration site and configure your Download settings to manually push the WebEx desktop applications to the user's desktop. Refer to the "Configuring Your Download Settings" section of the Cisco WebEx Meetings Server Administration Guide for more information.