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“Vacaturebeschrijving For setting up our future cross border process we are looking for a Process Expert with the ability to be a Change Leader. We are looking for someone who has acquired experience in leading change processes at a consultancy company. Where you will work Vattenfall is Europe’s fifth largest generator of electricity and the largest supplier of heat. The company currently has operations in Denmark, Finland, Germany, United Kingdom, the Netherlands and Sweden. Vattenfall is active in all stages of the electricity value chain: generation, transmission, distribution and sales. The Distribution & Sales Business Division is responsible for the retail energy market and is the face of Vattenfall seen by our customers. We sell electricity, gas, heat and some energy-related services to 7.5 million customers. The business operations are organised in five Business Units -Sales B2C, Sales B2B, Heat, Distribution and Energy Related Services – and one Service Unit – Customer Service. Within the different units we have more than 14,500 employees and operate in eight different countries: Sweden, Denmark, France, the Netherlands, Poland, Finland, Germany and Norway. Process Management is part of Process & Demand management (P&D) and develops, optimises and harmonises the end-2-end process of sales and distribution of gas, electricity, heat and energy related services. Process Management consists of several international teams of process experts organized along core processes like Pre-contract, Contract Fulfillment, Switch/Move, Billing, Payments and Dunning. We are looking for a senior process manager to strengthen the team, to harmonize these processes across Europe and to take a leading role in implementing IT-systems to support the core processes. We offer you a role where you will be able to guide a change process to the “to be phase”

“Vacaturebeschrijving For setting up our future cross border process we are looking for a Process Expert with the ability to be a Change Leader. We are looking for someone who has acquired experience in leading change processes at a consultancy company. Where you will work Vattenfall is Europe’s fifth largest generator of electricity and the largest supplier of heat. The company currently has operations in Denmark, Finland, Germany, United Kingdom, the Netherlands and Sweden. Vattenfall is active in all stages of the electricity value chain: generation, transmission, distribution and sales. The Distribution & Sales Business Division is responsible for the retail energy market and is the face of Vattenfall seen by our customers. We sell electricity, gas, heat and some energy-related services to 7.5 million customers. The business operations are organised in five Business Units -Sales B2C, Sales B2B, Heat, Distribution and Energy Related Services – and one Service Unit – Customer Service. Within the different units we have more than 14,500 employees and operate in eight different countries: Sweden, Denmark, France, the Netherlands, Poland, Finland, Germany and Norway. Process Management is part of Process & Demand management (P&D) and develops, optimises and harmonises the end-2-end process of sales and distribution of gas, electricity, heat and energy related services. Process Management consists of several international teams of process experts organized along core processes like Pre-contract, Contract Fulfillment, Switch/Move, Billing, Payments and Dunning. We are looking for a senior process manager to strengthen the team, to harmonize these processes across Europe and to take a leading role in implementing IT-systems to support the core processes. We offer you a role where you will be able to guide a change process to the “to be phase”

“Vacaturebeschrijving For setting up our future cross border process we are looking for a Process Expert with the ability to be a Change Leader. We are looking for someone who has acquired experience in leading change processes at a consultancy company. Where you will work Vattenfall is Europe’s fifth largest generator of electricity and the largest supplier of heat. The company currently has operations in Denmark, Finland, Germany, United Kingdom, the Netherlands and Sweden. Vattenfall is active in all stages of the electricity value chain: generation, transmission, distribution and sales. The Distribution & Sales Business Division is responsible for the retail energy market and is the face of Vattenfall seen by our customers. We sell electricity, gas, heat and some energy-related services to 7.5 million customers. The business operations are organised in five Business Units -Sales B2C, Sales B2B, Heat, Distribution and Energy Related Services – and one Service Unit – Customer Service. Within the different units we have more than 14,500 employees and operate in eight different countries: Sweden, Denmark, France, the Netherlands, Poland, Finland, Germany and Norway. Process Management is part of Process & Demand management (P&D) and develops, optimises and harmonises the end-2-end process of sales and distribution of gas, electricity, heat and energy related services. Process Management consists of several international teams of process experts organized along core processes like Pre-contract, Contract Fulfillment, Switch/Move, Billing, Payments and Dunning. We are looking for a senior process manager to strengthen the team, to harmonize these processes across Europe and to take a leading role in implementing IT-systems to support the core processes. We offer you a role where you will be able to guide a change process to the “to be phase”