Help Centre

Simply visit the Claim Miles page of the website and enter the booking name and ticket number for the Emirates flight you wish to claim Skywards Miles for. This must match the booking name and ticket number we have in our records exactly for the claim to be authorised online.

Please note that family members cannot make backdated claims for flights they have taken before joining your Family Bonus programme. Family Bonus members do not earn Miles from activities with Emirates partners.

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Tel:

+1 407 261 3982

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Tel:

+1 6468956126

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Tel:

+1 715 345 0505

Please call this number for general queries or to make changes to your travel insurance policy.

Tel:

+1 715 345 0505

Please call this number if you need to make a claim.

If you want to make a claim:
Please refer to the phone number in your policy document.