Please Note: to maintain low shipping rates we use a courier that only delivers to commercial or residential addresses, they are unable todeliver to PO Boxes.Australia Post or Express Post is not available. Sorry for any inconvenience.

Returns:

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, we'll refund your money provided that:

You return the item within 14 days of purchase

The item is in new, unused condition including:

It is unworn by pet, unopened, unused and in its original condition

It is in its original undamaged packaging with swing tags including instruction manuals and all accessories

Other returns

Store 4 Paws will accept product returns and refund or repair where:

The product is faulty or arrived damaged (damaged items must be notified to us within 2 working days)

The product does not match the sample or the description

If the product is faulty, Store 4 Paws may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Store 4 Paws reserves the right not to offer a refund or repair where the item fault is a result of misuse or neglect.