The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of Internet and radio in Malaysia.

Radio Listeners Survey 2018

Internet Users Survey 2018

e-Commerce Consumers Survey 2018

Canvassing period is from March to August 2018. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm, except for national and Selangor public holidays. Survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national and state statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

21 November 2017

Data Security Is Important To Us

U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access. We would like to assure our customers that we are constantly improving the security of our systems.

Recently, there was news that telco customers’ data from 2014 was made available for sale. From the information gathered, it would appear that the mobile industry had a system breach in 2014. MCMC and the police are investigating this incident and the industry is providing its fullest cooperation and support to this matter.

There have also been fears that leaked data could be used for SIM cloning. We wish to reassure the public whatever information that we have come across so far in relation to the reported incident is insufficient for any parties to clone a SIM card.

We ask that our customers remain patient while MCMC and the authorities investigate this matter. On a general basis, we urge all our customers to exercise precaution when receiving information from unfamiliar sources and do be on guard against scam emails and phone calls.

Please be reassured that the industry is managing customer data with the utmost care.

Customers can reach out to our respective Customer Care for any further queries.

07 August 2017

NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.

Hand Phone Users Survey 2017

Mobile Broadband Survey 2017

E-commerce Survey 2017

Internet Users Survey 2017

Survey period is from 8 August 2017 to 31 December 2017. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm, except for national and Selangor public holidays. Survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

11 April 2017

Beware of fraudulent voice calls.

Recently some syndicates overseas have been defrauding mobile phone users using "missed called" method. How it works :

The overseas fraudster calls the victim (mobile phone user) from a Premium Rate Service number.

Fraudster hangup immediately after 1 or 2 rings.

Victim's phone registers a "missed call".

Victim thinks it is a legitimate call & then makes a return call. Victim is charged for the premium IDD call.

Fraudster earns revenue from the premium call.

Things to take note if you encounter such calls :

Avoid calling back on an international missed call if you are not expecting such calls

Immediately disconnect in case you call back on international premium rate number

Do not share personal details

Below is a list (non-exhaustive) of prefixes that are known to be fraudulent:-

IDD Prefix

Country

776 25310 XXXX

Kazakhstan

795 829 75XX

Russia

56 65197 XXXX

Chile

216 9198 XXXX

Tunisia

216 9110 XXXX

Tunisia

216 9113 XXXX

Tunisia

216 9114 XXXX

Tunisia

216 9115 XXXX

Tunisia

216 9119 XXXX

Tunisia

216 9108 XXXX

Tunisia

216 9050 XXXX

Tunisia

216 9106 XXXX

Tunisia

216 9108 XXXX

Tunisia

216 9519 XXXX

Tunisia

685 604 XXXX

Western Samoa

685 606 XXXX

Western Samoa

248 265 XXXX

Seychelles

216 9809 XXXX

Tunisia

960 101 XXXX

Maldives

960 100 XXXX

Maldives

960 165 XXXX

Maldives

960 971 XXXX

Maldives

960 962 XXXX

Maldives

960 779 XXXX

Maldives

960 993 XXXX

Maldives

960 333 XXXX

Maldives

960 792 XXXX

Maldives

15 March 2017

We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017. The amount charged was lesser than what was incurred, as such, we will be including the difference into customers' bills for the cycle beginning 15th April 2017 . Please accept our apologies for any inconvenience caused. If you should require further clarification, kindly contact our customer service hotline at 018- 388 1318. We look forward to your continued support.

01 February 2017

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017. Data collection will be conducted daily from 9:00 am to 6:00 pm on weekdays except on national and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification in major newspapers were published on 27 & 28 January 2017. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

14 November 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017. Notification in major newspapers was published on 10 September 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm on weekdays except on national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

08 August 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016. Notification in major newspapers was published on 23 January 2016 and the extension notification has been announced in the MCMC website. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except national and Selangor public holidays. Further survey extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

26 January 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016. Notification in major newspapers was published on 23 January 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

23 January 2016

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016. Notification in major newspapers was published on 23 January 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except on national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

23 October 2015

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015. Notification in major newspapers was published on 23 October 2015. Calls will be made to respondents selected at random from 9:00 am till 5:00 pm daily including Saturdays, except Sundays and Selangor public holidays. Survey extensions will be announced in the MCMC website:www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

22 May 2015

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015. Notification in major newspapers was published on 15 May 2015. Calls will be made to respondents selected at random from 9:00 am till 5:00 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website:
www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-888-030.

24 March 2015

Beginning 1st April 2015, 6% Goods and Services Tax (GST) will be applicable for U Mobile products and services. This will replace the existing 6% Service Tax.

Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.

23 January 2015

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015. Notification in major newspapers was published on 23 January 2015. Calls will be made to respondents selected at random from 9:00 am till 6:00 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.

MCMC Free Phone: 1-800-888-030.

31 October 2014

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.

MCMC Free Phone: 1-800-888-030.

17 September 2014

The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.

15 August 2014

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014. Notification in major newspapers was published on 6 August 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.

MCMC Free Phone: 1-800-888-030.

15 August 2014

Please note that effective 15thAugust 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.

27 June 2014

This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014. Notification in major newspapers was published on 27 June 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.