Guest

Yes, I have a Toshiba 220 (multi regioned by Leading Edge Concepts) and I likewise have a problem with The Matrix (Region 2), I have exchanged the disk but the problem remains, I therefore took the disk back and swapped it for another title.

I also noticed it jumping at various points, the most noticable being Chapter 10 (Neo exiting the pod) it plays about 5 - 10 seconds of that chapter and then moves on missing the whole section where he sits up and looks around and eventually gets flushed out an rescued.

I spoke to LEC where I got it from on Friday, they tried it with a Region 1 which played ok on the machine in the shop, but I have arranged to take mine in and see if it is a problematic player or if it affects all 220's. I'll also be taking a copy of The Matrix (Region 2), borrowed from a friend) to try out on the player in the shop.

I'll let you know how I get on.

Is your player standard or have you had it modified and which region of The Matrix are you trying to play?

Guest

My player is modified by Techtronics, and apparently needs a firmware upgrade as it's a few revisions behind. If this rectifies the problem I'll let you know. My copy of The Matrix is region 1, but I also tried region 2. It seems to be problems with the seamless branching component of the disk.

In my case if it can't be fixed then I'm sending it back for exchange to another model on the grounds it's not fit for purpose.

Guest

I've spoken to Toshiba this morning who have it recorded as a fault on the 220's but have no fix for it yet, you've got to wait for it to be written. So I'm seriously contemplating sending it back and getting another brand/model

Guest

If anyone can play the film OK, please let me know your firmware version.

I've got 160+ DVD's. Tried about 20 (bad weather all weekend) since the player arrived and all seems OK apart from the two listed above.

Techtronics Tech Support are going to check if the 1.3 firmware fixes the problem before I send the player back in for upgrade. I'm sending them my copies of the DVD's so they can check it out first. A small price to pay for minimising the time without the player. As I'd rather not go back to my Samsung (807)

Otherwise the player is spot on RGB & S-Video is exceptional, and I'm "borrowing" a projector from work for the weekend to test out the component connections (and convince the wife to let me buy one)

Guest

I contacted Toshiba Cstomer Support re this, the person I spoke to went away and checked whether they were aware of the problem, after a coupl of minutes he confirmed that they had it reported and gave me another number in customer services to speak to who would be able to tell me when/how to get the upgrade.

The person I spoke to was very helpful and was actually the person whose job it was to resolve this particular problem. He had just been out to purchase a copy of The Matrix to test the player and let me know what the next steps were:-

he would test the DVD against the player to see if he could repeat the problem (shouldn't be too hard, judging by our experiences)

If it demonstrated a problem, he would send that copy of the DVD to Toshiba in Japan.

Toshiba, Japan would test against that disk and write and release a fix (firmware or otherwise) to Toshiba UK

This process should take 1 - 2 weeks to this point, ( he asked me to get back in touch then, so mut be quite confident of this timescale).

Then to get the player fixed, it would need to be sent to somewhere in Leeds who would apply the fix and return it.

I told him my player had been modified for multi region and asked whether that made a difference.

Basically if your player has not actually had a chip swap they are not too bothered (he understood perfectly well why I would want a modified player)

However if it has been hardware modified, they have in the past fixed the player, but as a result, returned it to region 2, but as he didn't know what the fix would be at that point, he couldn't say if that was applicable at this time.

I will be contacting LEC for advice about how my player is upgraded and how to ensure it stays multi-region.

Likewise, I love the player and would be reluctant to swap it for something else.

Guest

I spoke to Toshiba earlier this week, it is a problem they know about. They have arranged to swap out my player (their suggestion) for one which has the fix. I likewise got mine from Leading Edge and they will reapply the multi-region. As I work <10 miles from their workshop they can do it while I wait.

I should get the new player on Wednesday, so I'll let you know what happens.

I'm a bit surprised about the region 1 problem, LE had a Region 1 disk in the shop which played ok on their player which was on display and mine. We then tried the region 2 and it wouldn't play properly on either.

Guest

Well, I got the following reply from Leading Edge concepts earlier today...

---Dear Zahid,

Thank You for your enquiry.

We have become aware of an issue with the region 2 copy of Matrix (chapter 10 skip) and the Toshiba SD220e.
Toshiba Information Systems are investigating this matter and they may or may not issue an upgrade directly.
You may contact TIS on 01276 62222.

We will correspond with you again when we have heard from TIS in respect to a resolution to this issue.

Guest

I would be inclined to work with Toshiba directly (not because of any problem with LE, but it is one less layer to go through), I have arranged for Toshiba to swap out my player this coming week (details in earlier post).

I do have the convienience of living close to Leading Edge to get it re multi-regioned as the Toshiba replacement will be back to Region 2.

I suppose it depends on how convenient it is for you to have it re-modified.

Guest

I suppose it depends on how convenient it is for you to have it re-modified.

Click to expand...

*Very* inconvenient!

Ah well, it's not that big a problem.. I'll just wait until Leading Edge Concepts can sort me out with a fix. I don't think I'll watch The Matrix for another few months and never did like that Planet of the Apes!

Standard Member

Toshiba SD-210E & SD-220E
Problem: Software fault meaning the player will not support multi-angle DVDs (Matrix, Planet of the Apes etc)
--------------------------------------------------------------------------------
Solution: Toshiba are currently re-writing the software

One matter of concern for me is that mine has been multi-regioned by Sound & Vision and so the warranty is maintained by them meaning that if they agree this is a problem I will have to return the DVD to them. Is anyone else in this position and do you forsee a problem? Will the software upgrade have to be applied by a dealer or could this be done by the customer via a DVD/CD (please forgive me if this is a stupid question! )

Guest

Going on what I've already discussed with Techtronics it's going to be a case of either sending the player back to a Toshiba service centre, and getting an R2 machine back, getting a doorstep swap to an updated player (again R2) or sending it back to where you bought it for an update if they are capable. In my case this is Techtronics. There will be no CD/DVD update as the tosh players are incapable of using this method (from Tosh's tech support line).

Techtronics have been pretty good about sorting it out (once I got hold of them) and if it's not 100% fixed with the latest firmware I'm getting then they'll take it back and re blow it once Tosh sort out the new code. In my opinion it could take months to get it re-coded so I've opted for a potential early fix for the majority of the problems.

I'm away in Holland all next week (work not play) and when I get back I'll test the player and post the results.

I too am not too fussed about POTA, but the Matrix is a different story. However both aer good examples of seamless branching discs so ideal for testing.

Guest

Just called Toshiba and found out that on the 220E, the parental lock is permanently enabled which filters scenes (!?). I explained that I had V1.3 Main ROM and the woman (bless her) knew instantly what I was on about.

Now i've got to arrange a swap out through Richer Sounds but i've got a reference number with Toshiba so it should all be cool. will let you know how I get on.

Standard Member

Originally posted by urqa Just called Toshiba and found out that on the 220E, the parental lock is permanently enabled which filters scenes (!?). I explained that I had V1.3 Main ROM and the woman (bless her) knew instantly what I was on about.

Click to expand...

Thanks Urqa for the info (btw I too am based in Bournemouth), but I'm confused by Toshiba's response. According to Techtronics contact with Toshiba (see my post above) this is a problem with multi-angle discs - no mention was made of the parental lock causing the problem.

Guest

My player was bought multi-regioned from Leading Edge Concepts, the technical person I spoke to at Toshiba a couple of weeks ago wasn't bothered about the fact that it was multi-region, but even if it had been upgraded by swapping a chip they have in the past fixed them (but as a result returned them to Region 2)

Guest

I'm running a R2 version of the Matrix and my player's main ROM is at V1.3. My player is also multi region.

The matrix plays fine but is missing eight minutes. The movie is supposed to be 131 minutes long but my player can only detect 123 minutes. The lost eight minutes are during the bit where Neo and Trinity have the gun battle in the lobby (best scene in the movie).

When I explained this to the Toshiba helpdesk woman, she had a chat with her manager and then said that the Parental Lock has been permanently enabled (even though it says its turned off) and that this was a known issue.

She gave me a reference number to use to swap the player over and I have arranged with Richer Sounds in Bournemouth to sort it out as I bought the player from them (they'll have to multiregion the replacement).

By the way Richer sounds have given me a loan player whilst they sort this out (an excellent service).

I therefore think that the multi-angle malarky is fixed with the firmware upgrade.

Standard Member

Originally posted by urqa I think I might have introduced another issue into this thread.

I'm running a R2 version of the Matrix and my player's main ROM is at V1.3. My player is also multi region.

Click to expand...

That's OK urqa, no worries.

I'm still a bit confused though. My player (using the zoom, 6, 0, 6, zoom option) shows the following it to be V1.300 - R1.

So, if both our players have been multi-regioned why does your player show V1.300 - R2 and mine shows V1.300 - R1?

Have you tried Planet of the Apes (2001) as suggested earlier in the thread where the player actually skips over a minute around 4 minutes into the film. Mine skips and I have v1.3 rather than v1.2 firmware.

Does all this mean that there are 2 known bug/issues with the SD220?

By the way, I wish I had know Richer Sounds in Boscombe sold the multi-region SD220. I bought mine over the phone from S&V in Bolton which I suspect is going to make it a real pain when I want to get a replacement. I doubt very much as if I will get a loan player as well!

Also, the reference number Toshiba gave you: is that for the purpose of returning the player to your supplier etc.?

Guest

Mine is also a multi region and had the R2 suffix after the rom version, I'm guessing that that relates to the actual firmware type as according to the guy I've been dealing with at Techtronics they dont modify the firmware but have another method of injecting the appropriate bit signature when required.

So it could be that those saying R1 were originally R1 machines (the player can be voltage switched if I remember rightly)

Interesting about the parental lock, can't say I've seen it on any other movie. I'll have to watch something like American Psycho or the Messenger which have some failry gorey scenes. Also, I'll be trying the R1 version of The Matrix, which may have different parental levels.

Just hope it gets back soon, going back to my Samsung 807 is a really noticeable drop...