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FAQs

What is my car’s model year?

You can find your vehicle’s year from the VIN (vehicle identification number).The eighth digit from the right end will be the model year of your vehicle. Use the following guide to figure out the year of your car:

What is OEM?

Original Equipment Manufacturer, or OEM, is a manufactured product or component, like a replacement auto body part, made by the original manufacturer of the part. For example, if you are purchasing a Mercedes OEM bumper, it will be a bumper that is originally made by Mercedes. Chicago Auto Body Parts carries a wide variety of OEM parts from a variety of manufacturers.

What is CAPA?

Certified Automotive Parts Association, or CAPA, is a non-profit organization that tests the quality and suitability of automotive parts to encourage competition in the marketplace. Parts, which are CAPA certified, will have the CAPA seal next to their description throughout our Chicago Auto Body Parts website.

What parts are available for painting and what are the costs?

We can paint every car’s bumpers, fenders, hoods, doors, radiator supports and mirrors. Please allow up to 10-15 business days for our team of experts to complete the painting service and the parts to be delivered to you. For more detailed information, please contact us via our Live Chat or 630-458-0082.

How can I find the exact color of my car?

To find the Paint code of your vehicle, you can take a look at the Compliance / Manufacturer's / Identification Plate, which should be somewhere on your automobile. It is roughly the size of a credit card, and the Paint code is referred to as "Paint" or "Ext. Color". Find out how to locate that code here.

Can I return my order?

If you are not satisfied with your purchase, Chicago Auto Body Parts will accept returns of non-painted parts within 21 days after the date of purchase for you to receive an exchange or refund. Shipping charges are non-refundable. If the return is because of our error, the restocking fee will be waived.

We do not accept returns on painted parts from our painting service. Sorry, no exceptions.

If an error is made and a product is listed at an incorrect price, we maintain the right to refund or cancel orders placed at the incorrect price.

Please contact us for any questions or for our complete return policy.

How do I check the status of my order?

Simply click on Order Tracking at the top of our webpage. Please note that you can track your order only through our online form and cannot be done over the phone. Fill out the form and don’t miss any fields marked with *.

Do you accept check, money order as payment options?

We accept check and money order (paying these two ways will grant you a 5% discount) as payment options. We accept payments from the major credit card companies Visa and MasterCard. You also pay with Debit cards and business checks.

Who can qualify for a coupon code? Where can I get one?

Anyone who is signed up for our newsletter has the chance to win a coupon. This is the only way to get a coupon.

What are your shipping methods?

We only ship with ground transport (shipping companies). This way we ensure that the delivery to our clients will be fast and on time. We do this in order to maintain the safety and integrity of the order parts.

How soon can I cancel my order before being billed?

We know mistakes can be made, therefore you will have 24 business hours to cancel your order, before being billed.

If I return a part, how soon can I expect my refund?

As soon as we receive your parts back we will issue a refund (within 24 business hours) to the credit card you used for the purchase. You don’t have to worry, we value our clients, that’s why you will receive your refund securely.

How long is each item’s warranty period?

All of our parts are brand new. However, if you receive a damaged part you must report it right away. Our painted parts have 1 year limited warranty.

What are cookies? How do I enable/delete them?

They are small files which are stored on your computer. Their task is to hold an amount of specific data to a particular website and to carry the information to the next visit of the website. It serves a specific function in online stores that keep track of what you have put on the buying list.

Google Chrome: Click the ‘Settings’ option, click on ‘Show advanced settings’. There you will find ‘Privacy’, click on ‘Content Settings’ and there you will find all options regarding the Cookies.

Firefox: Click on ‘Tools ->Options’, click on ‘Pricacy’ and in ‘Use custom settings for history’ you will find the options to manage your cookies.

Safari: Click on ‘Preferences…’ -> ‘Settings’ or ‘Edit’ (Windows) or ‘Safari menu’ (MacOS), then click on ‘Privacy’. There you will find the options for your Cookies.

Why I can’t log in?

Login usernames and passwords are case-sensitive. Please make sure you type the exact combination of upper and lower case characters.

To retrieve a lost username or password, please contact us at 630-458-0082, click on Live Chat and discuss your problem with a member of our staff, or simply go to ‘Your Account’ -> ‘Forgot your password’. Then fill your username and email you registered with and we will send your login details to your email address. Our customer service will always be available to help you.

How do I know my transaction is secured against hackers?

We regularly check our website with the most trusted programs for hack-protection. We use the highest level of security available, in order to protect our clients’ personal info and transactions. Remember – we will never ask for your password!