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Workforce Management focusing on all aspects of labor management, ensuring that operations are sufficiently staffed to deliver the company’s Guest service standards. Responsibilities of this area include forecasting, workload, headcount planning, scheduling, deployment, pay and reporting. The goal of the team is to excel at exceeding expectations of our Walt Disney World Cast who request support through a Call Center environment, receiving ~54k phone calls and ~85k emails/portal requests each year.
Responsibilities:
Providing support for the management of 30+ processes necessary to adequately support the Labor Attendance and Time Team components of the Labor Service Center and 90+ audits to correct various system defects and ensure compliance with policy, contracts, and law
Interacting with various department Cast and Leaders to develop process improvements for this operation
Assisting with testing new enhancements to systems prior to implementation to ensure proper functionality
Assisting with developing and maintaining system and process documentation
Partnering with appropriate Employee Relations, Labor Relations, Human Resource, Finance, Compensation, DWSS Payroll, Global HR Ops and Information Technology teams as required
Basic Qualifications:
Proficient in Microsoft Office Applications
Experience with databases and spreadsheets (Ex. Microsoft SQL Server 2012 or later, Access, Excel)
Either:
Analytical skills with the ability to analyze data and translate for clients OR Web Development skills with the ability to write HTML,CSS, and JavaScript
Ability to work independently and in a team environment, while handling multiple tasks and confidential information with strong communication skills
Preferred Qualifications:
Experience with Walt Disney World Labor Systems such as CDS, Cast Link, Extra Hours Hotline and Workbrain
Experience in web application frameworks including ASP.NET, Vue.js, Angular, Django, or Zend framework
Experience with object-oriented or interpreted languages such as C#, Java, and Python
Proficiency in SAP and Service Center
Disney College Program Alumni
Required Education:
Currently enrolled as a Junior, or Senior in a four-year Industrial Engineering, Computer Science, Management Information Systems, Information Technology, Computer Engineering or related program
Internship Eligibility:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Not have already completed two consecutive (spring/fall) College or Professional Internship Programs
Must be at least 18 years of age
Must possess unrestricted work authorization
Must possess a valid US driver’s license
Must provide full work availability. The approximate dates of this internship are January to June 2019
Must provide own transportation to/from work
Must provide a valid current U.S. driver's license
Current Active Disney Cast Members must meet Professional Internship transfer guidelines (for Walt Disney World Cast Members this is no more than four points and one reprimand in the last six months; for Disneyland Cast Members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months

Feb 06, 2019

Internship

Workforce Management focusing on all aspects of labor management, ensuring that operations are sufficiently staffed to deliver the company’s Guest service standards. Responsibilities of this area include forecasting, workload, headcount planning, scheduling, deployment, pay and reporting. The goal of the team is to excel at exceeding expectations of our Walt Disney World Cast who request support through a Call Center environment, receiving ~54k phone calls and ~85k emails/portal requests each year.
Responsibilities:
Providing support for the management of 30+ processes necessary to adequately support the Labor Attendance and Time Team components of the Labor Service Center and 90+ audits to correct various system defects and ensure compliance with policy, contracts, and law
Interacting with various department Cast and Leaders to develop process improvements for this operation
Assisting with testing new enhancements to systems prior to implementation to ensure proper functionality
Assisting with developing and maintaining system and process documentation
Partnering with appropriate Employee Relations, Labor Relations, Human Resource, Finance, Compensation, DWSS Payroll, Global HR Ops and Information Technology teams as required
Basic Qualifications:
Proficient in Microsoft Office Applications
Experience with databases and spreadsheets (Ex. Microsoft SQL Server 2012 or later, Access, Excel)
Either:
Analytical skills with the ability to analyze data and translate for clients OR Web Development skills with the ability to write HTML,CSS, and JavaScript
Ability to work independently and in a team environment, while handling multiple tasks and confidential information with strong communication skills
Preferred Qualifications:
Experience with Walt Disney World Labor Systems such as CDS, Cast Link, Extra Hours Hotline and Workbrain
Experience in web application frameworks including ASP.NET, Vue.js, Angular, Django, or Zend framework
Experience with object-oriented or interpreted languages such as C#, Java, and Python
Proficiency in SAP and Service Center
Disney College Program Alumni
Required Education:
Currently enrolled as a Junior, or Senior in a four-year Industrial Engineering, Computer Science, Management Information Systems, Information Technology, Computer Engineering or related program
Internship Eligibility:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Not have already completed two consecutive (spring/fall) College or Professional Internship Programs
Must be at least 18 years of age
Must possess unrestricted work authorization
Must possess a valid US driver’s license
Must provide full work availability. The approximate dates of this internship are January to June 2019
Must provide own transportation to/from work
Must provide a valid current U.S. driver's license
Current Active Disney Cast Members must meet Professional Internship transfer guidelines (for Walt Disney World Cast Members this is no more than four points and one reprimand in the last six months; for Disneyland Cast Members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months

Advance Process Solutions (APS) is looking for top UI developer talent that can, via skilled development, drive high user satisfaction as it relates to the work flow and business process related web tools within our product portfolio. This role will play a key part in developing industry standard and best-practice web applications – utilizing modern and cutting-edge development languages, frameworks and methodologies.
The Team
As part of the APS business unit within Fidelity Investments, you will join a Scrum team of 6-8 highly skilled individuals tasked with re-imagining the next generation of Fidelity’s work flow suite of tools – this team will be highly focused on the UI side of this effort; challenged to craft a state of the art front-end experience that creates symmetry across a suite of related products.
The Expertise You Have
Bachelor’s Degree in Computer Science / similar technical discipline and or equivalent experience
5+ years web development using HTML / CSS / JavaScript
3+ years expert JavaScript development skills required
Skills in jQuery, Angular, Backbone, Require, Bower, Browserify, or other advanced JavaScript skills are required
Familiarity with AWS and other cloud-based development methodologies / best-practices
Experience with Restful APIs is a plus
Server-side experience also a plus – Java / .NET / Node.js / Golang, etc.
The Skills You Bring
You have experience with modern web application packaging and deployment using Yeoman, Grunt / Gulp
You have experience with Maven, Nexus, Git, NPM, Jenkins
You have superb communication skills
You have a strong problem resolution skills
You have the ability to work in a team-oriented environment
The Value You Deliver
Accountable for consistent delivery of functional software – sprint to sprint, release to release
High level execution of web development best-practices per Fidelity processes and standards
Devising or modifying procedures to tackle dynamic and complex business problems
Excellence in software development practices and procedures
Participating in application level architecture
Developing original and creative technical solutions to on-going development efforts
Responsible for QA readiness of software deliverables (end-to-end tests, unit tests, automation)
Dedicatedly supporting implementation of moderate-scope projects or major initiatives
Working on dynamic and complex assignments and often multiple phases of a project
Assisting in developing departmental technical policies and procedures
Assisting in establishing project plans for projects of moderate scope
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences.
Fidelity Investments is an equal opportunity employer.

Feb 01, 2019

Full-time

Advance Process Solutions (APS) is looking for top UI developer talent that can, via skilled development, drive high user satisfaction as it relates to the work flow and business process related web tools within our product portfolio. This role will play a key part in developing industry standard and best-practice web applications – utilizing modern and cutting-edge development languages, frameworks and methodologies.
The Team
As part of the APS business unit within Fidelity Investments, you will join a Scrum team of 6-8 highly skilled individuals tasked with re-imagining the next generation of Fidelity’s work flow suite of tools – this team will be highly focused on the UI side of this effort; challenged to craft a state of the art front-end experience that creates symmetry across a suite of related products.
The Expertise You Have
Bachelor’s Degree in Computer Science / similar technical discipline and or equivalent experience
5+ years web development using HTML / CSS / JavaScript
3+ years expert JavaScript development skills required
Skills in jQuery, Angular, Backbone, Require, Bower, Browserify, or other advanced JavaScript skills are required
Familiarity with AWS and other cloud-based development methodologies / best-practices
Experience with Restful APIs is a plus
Server-side experience also a plus – Java / .NET / Node.js / Golang, etc.
The Skills You Bring
You have experience with modern web application packaging and deployment using Yeoman, Grunt / Gulp
You have experience with Maven, Nexus, Git, NPM, Jenkins
You have superb communication skills
You have a strong problem resolution skills
You have the ability to work in a team-oriented environment
The Value You Deliver
Accountable for consistent delivery of functional software – sprint to sprint, release to release
High level execution of web development best-practices per Fidelity processes and standards
Devising or modifying procedures to tackle dynamic and complex business problems
Excellence in software development practices and procedures
Participating in application level architecture
Developing original and creative technical solutions to on-going development efforts
Responsible for QA readiness of software deliverables (end-to-end tests, unit tests, automation)
Dedicatedly supporting implementation of moderate-scope projects or major initiatives
Working on dynamic and complex assignments and often multiple phases of a project
Assisting in developing departmental technical policies and procedures
Assisting in establishing project plans for projects of moderate scope
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences.
Fidelity Investments is an equal opportunity employer.