Client Service Representative (Social Media)

Paragon Europe on behalf of one of our clients who are experts in Customer Services is seeking a Client Service Representative is part a team of experts who are trained on delivering professional Customer Service through several channels such as phones, emails and social media.

Main Requirements:

Excellent level of English language both written and spoken;

Good communication skills and able to respond to customer queries in a proficient way;

Customer-centric;

Excellent typing skills and the ability to score 35 words per minute;

Able to work well under pressure and meet deadlines;

Able to handle queries and complaints via emails, live chat, Facebook and Twitter;

Flexible to work weekends and public holidays;

Previous experience in customer care positions is a must.

Other Skills:

Understanding how content works on social media - knowing what content works and what doesn’t on social networks;