Are you at risk of losing your customers, because you’re not providing omnichannel support?

Is the Quality of Customer Care in a Downward Spiral?

The subject of customer care has been a topic of discussion at most companies for years. In a recent Forrester study, 72 percent of business leaders stated that improving customer care was their top...

3 Building Blocks for Creating a Customer Care Culture

Customer care has made it into the heart of many brands’ advertising messages. But let’s be honest: how many organisations promise WOW experiences à la Zappos and actually stick to this because they...

Customer Care: All Channels Matter

Have you heard of David Carroll? No? Perhaps you remember the song United Breaks Guitars? He wrote it after United Airlines damaged his beloved Taylor guitar and refused to cover the costs for it. The...