The primary responsibilities of a call center operator include handling and resolving customer complaints and providing information in response to inquiries about products or services. Call center operators may be asked to cater to general questions and complaints about the products or services that the company offers or be asked to specialize in a particular area, e.g., insurance.

Since call center operators need to communicate directly with customers, employers seek out people who portray a friendly and professional image of the company. Excellent verbal and written communication skills are a must for a call center operator and fluency in a foreign language is a huge plus. As far as educational requirements go, most companies require their call center operators to have at least a high school diploma.

Furthermore, call center operators also need to be comfortable at using computer software and should have good problem solving skills.

Food Service Call Center OperatorMilford, MA
Statement of Purpose: Under the direct supervision of the Dietary Supervisor and Clinical Nutrition Manager, the Call Center Operator provides outstanding customer service. They embrace the values of courtesy, sensitivity, responsiveness in all interactions. They are responsible for interacting with the patient and / or their families, and nursing staff..

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