I could use something like this occasionally. Is this a good option for someone starting out new with this kind of software or would you all start with something else now?

Helpdesk software is a bit of a dumpster fire. You have products that range from free to ridiculously expensive. The features that it has and you require are typically what drive that. If your budget for purchase/on going is less than your available labor budget then looking at the free options like this or Spiceworks is a good place to start. I can't recommend Spiceworks any more due to the fact that it appears that they're not serious developing the application. I could be wrong about that last, but their public communication is pretty lackluster in that regard.

@Kelly I know what you mean. Its not really the ticket features that I'm interested in but the remote suite for working with the few clients that I help. The timer thing and the design that @dbeato was showing earlier looked very nice and a good way of keeping track of things.

@Kelly I know what you mean. Its not really the ticket features that I'm interested in but the remote suite for working with the few clients that I help. The timer thing and the design that @dbeato was showing earlier looked very nice and a good way of keeping track of things.

One "minor" weak point I have with it would be the equivalent of a knowledge base which is more of an osTicket problem than Itarian problem, but I'm positive it can be addressed by changing their add-ons they use. So if I were to use a tool such as MediaWiki or Zoho Wiki for comparison, then ITarian falls behind feature wise for making document management a breeze and also being able to produce doc's via pdf/word/text.

Also having something in mind like IT Glue which can "compile" your client documentation into a file/folder and making it downloadable or shareable is something it can't do but in theory yes you could use the "knowledge base" but that's more or less forking it for something it shouldn't be doing. I see issues of password management running up to.

In the case of my use of it, I'm still seeing more opportunities for me to use 3rd party apps in association with it. Sometimes that's fine but sometimes I lose the "single pane of glass". But honestly, the SPoG is too "marketing" for my taste with not much to show.

Testing it out now, but so far, it just seems to be full of errors and not work. It starts with their "Dome" thing popping up and asking us to accept a EULA, but the dialogue breaks and doesn't let us do it, so that's just lost. There seems to be no way to trigger it again.

We tried adding a device and it says that we need to add ITSM from the store. But there is no such thing in the store (not much of anything in the store, in fact.) So we can't use it at all. Not sure where to go from here. Doesn't seem to "do" anything.

I don't see anywhere to add or manage users. I love the idea of free, for a lot of "duh" reasons. But is this really functional? As this is a cloud product, are we all seeing the same thing or is our account messed up somehow?

I don't see anywhere to add or manage users. I love the idea of free, for a lot of "duh" reasons. But is this really functional? As this is a cloud product, are we all seeing the same thing or is our account messed up somehow?

I signed up for an account and got a sales call before I had even gotten my "confirm account" email. Not a great start. And what's worse is that the lady who called left a faint, mumbling message that I truly could not decipher. If she had been calling to tell me I won a million dollars, I would not know it.