You're saying you re-downloaded and re-installed the printer drivers for your printers? If there was an electrical problem such as a power surge, updating the software isn't going to fix it: odds are it's unfortunately the actual hardware. How did you re-install the software? Did you first uninstall the old version?

You're saying you re-downloaded and re-installed the printer drivers for your printers? If there was an electrical problem such as a power surge, updating the software isn't going to fix it: odds are it's unfortunately the actual hardware. How did you re-install the software? Did you first uninstall the old version?

Yes, I did uninstall the old version. What do I need to do? I use the HP PSC500 for scanning and printing. I feel lost without it. Gail