Below is a list of our most frequently asked questions about Easiteach Next Generation.

If you don’t find what you are looking for below, you will find further questions and answers in the FAQs guide for Windows or Mac.

In Easiteach version 1.3 I can't find the Activity files. Where are they?Starting with Easiteach 1.3, activity files are accessed from the Download Center on the opening screen. All activity files that were available in previous versions can be downloaded from the Download Center. There are currently over 10,000 files available from the Download Center.

Can I open PowerPoint files in Easiteach?
Starting with Easiteach version 1.3, you can open PowerPoint (.pptx) files directly into Easiteach from File>Open. Choose PowerPoint from the list of supported file types.

Can I open files which were created in other interactive whiteboard software?
If you want to view files which were created in other interactive whiteboard software, you can if the files are saved in the common file format (CFF) or '.iwb' (interactive whiteboard). Import the file via the 'e' menu > Open option, choosing the Files of type: CFF(*.iwb) option from the secondary menu and browsing for the file you wish to import. SMART Notebook version 10.7 and Mimio Studio version 7.0 and higher can be saved as .iwb.

Starting with Easiteach 1.3 you can open SMART Notebook files directly from File>Open and choose SMART Notebook from the list of supported files.

Which file format should I use to share my Easiteach Next Generation files?
If you want to share files created in Easiteach Next Generation with users that do not have Easiteach Next Generation, you can export files in the common file format (CFF) of .iwb (interactive whiteboard) via the 'e' menu > Save as option, choosing the 'Export file as CFF (*.iwb)' option from the secondary menu. Browse to where you want to export the file to and name it. Other users can now open this file in different applications that support the common file format '.iwb'.

What is the difference between the Windows version and Macintosh version of Easiteach?
The Windows version is further along in development. As of April 2012, Macintosh is at version 1.0.3 and Windows is version 1.3. We expect Macintosh to be updated to include the features of 1.1 by the end of 2011.

How can I change the background of all my pages?
Select My Easiteach from the "e" menu, then Choose Document Settings and then select "Choose background image". This will change the background for all the pages in a document.

How can I be sure that I have the latest version of Easiteach Next Generation?
The application automatically detects when there is an upgrade available and provides users with an alert (in the form of a pop-up window) containing a link to the appropriate page on the website in order to update their version.

The pop-up update notifications are designed to stagger downloads for best performance. This means the notification will not be displayed on each launch of Easiteach Next Generation. To download the update on demand, please visit http://www.easiteach.com/usa/upgrade

How can I turn off the auto-update feature?
Go to C:\Program Files\RM\Easiteach Next Generation.
Open the file: 'LightboxEducation.Easiteach.Shell.exe.config' with Notepad.
Change the value of 'EnableUpdateCheck' to 'false'.

How can I change the default language of Easiteach?
You can switch between languages using the 'Choose my default language' drop down menu within the My Easiteach configuration tool (accessed via the 'e' menu or start up screen). You must select 'OK' for the changes to take effect. When you select a new language, the application automatically updates to reflect this and will include all areas of the main application and widgets (where possible). You can also change languages on the Dashboard, or opening screen

Does Easiteach Next Generation retain my settings when I uninstall and reinstall the software on the same PC?
Yes, Easiteach Next Generation does retain your settings (currently set in the My Easiteach menu) if you uninstall and reinstall the application on your PC. The config file doesn't get removed when you uninstall, so if you reinstall Easiteach Next Generation it will retain the settings you previously had. If you no longer require these settings, these can be changed by going to My Easiteach via the 'e' menu and updating your required settings. Remember to select the 'OK' button for the updates to take effect.

Can I change the position of the toolbars?
Yes, the position of the toolbars can be changed from displaying at the bottom of the screen to displaying at the top by accessing the My Easiteach menu via the 'e' menu and selecting the 'default location of main toolbars' option. You must select 'OK' for the changes to take effect.

In version 1.1 and higher you can also flip the location of the buttons on the toolbar from left to tight and vice-versa by clicking the arrow buttons on either side of the toolbar.

Can I use my own media files in Easiteach Next Generation or can I only use the ones included in the multimedia bank?
Yes, you can import your own media into Easiteach Next Generation via the Multimedia menu. Select the Multimedia menu and select the 'My Files' button. This will allow you to browse to the file you wish to import. Once it displays on screen you can click and drag it to your required position on the screen. To delete an item select the cross button in the right-hand corner of the item when you are viewing it in the Multimedia Bank.

Are there any limitations on the size of any media files I incorporate in an activity?
There are currently no limitations on the size of media files imported into Easiteach Next Generation. Consequently there is no limit on the overall size of an Easiteach Next Generation file.

Is there a maximum page count in Easiteach Next Generation?
There is a maximum of 200 pages per file, but it is unexpected that anyone will require a file with this number of pages.

What might cause pages to load slowly?
Large images, animations or sound files on pages will slow down page loading.

Can I use content created in earlier versions of Easiteach in Easiteach Next Generation?
If you have saved the document as an .iwb file (functionality which was only available in Easiteach PC version 3.6), then yes, it is possible to use previous content and open it in Easiteach Next Generation (see the instructions in FAQ number 6 for more information). Unfortunately, if the document was last saved as any other format, then it is not possible to use it, so it would need to recreated in Easiteach Next Generation. Easiteach 3.6 is not available for Mac so it is recommended that you make any file conversions on PC.

Owners of Easiteach 3.4 and 3.5 can get a free upgrade to Easiteach 3.6 for PC by clicking here.

Can I install Easiteach Next Generation on local PCs from a network server?
This can be done with versions 1.1 and higher. We recommend that this should only be done by your network administrator. For complete instructions download the installation guide.

Is there an Easiteach Users Community website?
The Easiteach community site is www.easilearn.com. It includes thousands of cross-curricular lessons. Users can search by keyword, subject, and grade. Users can also upload their lessons and share them with other Easiteach users around the world.

ETNG now searches Easilearn from the Download Center which is available on the opening screen.

When I try to install the application, I receive the following error message: ‘“Easiteach Installer.mpkg” can’t be opened because it is from an unidentified developer.’ What should I do?
This occurs when the ‘Gatekeeper’ functionality is enabled in Mac operating systems, blocking the installation of applications downloaded from the internet that are not from the Mac Store or are from unidentified developers. To install Easiteach, complete the following steps:
1. In ‘Finder’, right click the icon of the application ‘Easiteach Installer.mpkg’.
2. Select ‘Open’ from the menu.
3. In the dialogue box that appears, select ‘Open’ to begin the installation

Can I open a file created in the Mac version of RM Easiteach in the Windows version and vice-versa?
All files created using the Mac version of RM Easiteach will open in the Windows version and should be fully compatible. Files created in the Windows version of RM Easiteach may not open as expected in the Mac version as it does not yet have all the features of the Windows version.

We are working with a range of international partners to develop and deliver RM Easiteach Next Generation to educational establishments worldwide. Click here to find out more.