He has developed an innovative information system for tenants (over 50,000) and retail spaces that allow him to track businesses by lease expiration, location, industry type, and other parameters as well as a property system that tracks major shopping centers to determine vacancy and absorption trends. He also regularly closes deals in all aspects of commercial real estate including industrial, office, land, and investment sales.

Austin's landlord representation includes institutional and local owners with shopping center sizes ranging from 5,000 square feet up to major power centers. He has continued to receive numerous awards and honors as well as outpace the competition with several records to his credit. He is a regularly published writer as a retail expert in national trade magazines.