Ubuntu in the mainstream: Walt Mossberg (The Wall Street Journal Online) reviews Dell with Ubuntu: “Linuxs Free System Is Now Easier to Use, But Not for Everyone”
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But open source is a two-edged sword. While it draws on smart developers from many places, nobody is ultimately responsible for the quality of the product, and open-source developers often have an imperfect feel for how average people use software. A European company called Canonical is the commercial sponsor of Ubuntu and provides support. But its largely focused on corporate and techie users. Average Ubuntu users are likely to have to wade through online forums, often written in technical language, to get help.