What Others Are Saying About Us

Nova Chemicals – Sarnia Lambton

I recently visited your shop facilities and was very impressed with the new additions you recently completed. I had stopped by to see how Andrea with making out with heads from the solution absorbers from the St.Clair outage and I witnessed how busy your shop is on a daily basis.

At Nova, our expectations are high when it comes to getting something machined or fabricated and we usually need it on an emergency basis. These expectations are being meet on a daily basis and we believe it is mostly due to the efforts of Andrea Laskaratos.

I don’t know if you are aware but Andrea gives us great service and is always available 24/7 to meet our needs. His knowledge of the trade and his vast number of resources is a valuable asset to Nova. After visiting your shop production, I could see that Andrea is getting the Nova equipment prioritized in the shop to meet our needs.

In closing, I wanted to make you aware of the efforts that Andrea gives us both during regular and after hours on a regular basis. These efforts have been recognized by Nova leadership and are important for safe/reliable operations for Nova across the region.

Part of our quality management system is to conduct evaluations on suppliers and contractors in order to ensure that Upper Lakes Group is being properly served. As an essential equipment supplier or repair firm your company is part of this evaluation process.

Evaluations to date show that your firm has done an excellent job in all areas. We take this opportunity to thank you for this level of service to date and can only look forward to the same level of service in the future.

We have included for your files a sample of our evaluation form. Please do not hesitate to call should you have any questions or comments regarding the evaluation process.

More Testimonials

Air Products Canada

Dear Central Machine & Marine

Although several weeks have passed since we last exchanged correspondence with regard to subject matter, I wanted to take this opportunity to extend a sincere thanks to you and the others within your organization whom recently provided assistance to Air Products with the emergency manufacture of the subject main drive coupling spool.

As you are aware, the manufacture of this replacement main drive coupling spool was urgently required to support the installation and reliable operation of our new 15,000 HP synchronous drive motor for the subject machine at our Middletown, Ohio facility. Due to a significant schedule change by our customer, (moving their planned turnaround activity period up by 120 days), this matter was relegated to an emergency for which without the quick coupling spool manufacture by CMM, this new motor installation would not have been possible.

I am very pleased to report that this motor, driving our main air compressor thought the newly manufactured CMM spool, is now in operation and functioning flawlessly. In the end, the installation of this new drive motor & coupling was completed ahead of schedule with no significant problems, challenges, or rework. It is further recognized herein that the motor installation would not have been possible without the very quick response, attention to detail and true craftsmanship that was put forth by your team at CMM.

CMM’s fast response and strong sense of customer focus throughout the entire coupling spool process was truly commendable. In closing, On behalf of the Air Products Team and myself, please share our sincere thanks and appreciation to all the individuals within your organization that contributed to the successful outcome of this project.

During our recent visit to Sarnia we had the occasion to contract the services of Central Machine & Marine. Specifically, the work carried out was the renewal of one main engine exhaust drain pipe, the renewal of two FRAMO flow control valve return pipes plus our primary gangway was repaired. Two additional pipes were to be renewed but through no fault of their own Central was unable to deliver within the allotment time frame.

I would like to take this opportunity to highlight two points. Firstly, the two FRAMO pipes were fabricated in what i feel was a proper manner – that is, they were bent from pipe stock. This method of fabrication is far superior to that used for the two similar pipes made for us a few weeks ago by a contractor in Quebec City. In addition to this the two FRAMO pipes by Central were a much better fit for bolt hole alignment then even the original pipes which were renewed. This too is in stark contrast to the fit of the two pipes delivered a few weeks ago.

Secondly, from the top to the bottom at Central Machine & Marine there are no doubt employees worthy of bouquets for the work they do. One of them in particular to whom I would like to draw your attention is a fellow by the name Matt Groombridge. During his visits to the ship while picking up and delivering our pieces of work Matt displayed a spirit of customer service rarely paralleled by reps of other service and contracting companies we meet in our travels. Given the success of the work performed and the manner in which it was carried out I very much look forward to dealing with Central Machine & Marine again in the future.

I would like to thank you and your employee’s for your efforts in completing the required repairs in a timely manner, considering the amount of extra work added to the job. It was especially nice seeing two vendors working together, under your supervision, to complete the required work.

Harry, just a short note in regards to the effort put in at the local shop for the repairs to both “B” line heads and the “A” line head. All of the heads required substantial repair to the sealing surfaces and was more work than anticipated.

All of the people involved in the shop were very professional in their approach to what was required and the time line that needed to be met. I have personally extended my thoughts around the quality and effort that was put into our turnaround.

Please extend my thoughts to the management team, as I believe they should know that everything that could be done to turn this equipment around in a timely and professional matter was done. It sure makes my job a lot easier! Thanks