DoIT Help Desk Knowledgebase

White Pages - Incorrect or Missing Faculty/Staff Information

When looking up faculty/staff contact information in the White Pages or directory search, email addresses, phone numbers, or other information may be incorrect or missing.

Data can only be corrected at its source. DoIT and the Help Desk cannot correct your data for you. Email addresses are maintained in the Personal Information module on the Work Record tab in the My UW-Madison Portal. Office Address and phone number are maintained by your HR office.

HR or Payroll officers who are not familiar with the processes listed below should review documentation in the HRS Knowledgebase. Questions may be addressed to Service Center via
servicecenter@uwsa.edu

Employee information will appear the day that the appointment
becomes valid, and will disappear when it is not.

Home contact information is never listed and consequently the "Release Home Information" option in HRS has no effect on what is listed in the white pages. All employees are listed in the directory and cannot be removed except in cases where the individual is a victim of harassment or whose safety is otherwise endangered, and only at the request of University Police or the Office of Campus Information Security.

Employees with multiple jobs will only have two of them listed. Only jobs with UW-Madison or for other Madison-based UW Institutions where the office address is in Dane County will be listed. The primary job as listed in HRS will be listed first, followed by other jobs in order based on percentage of employment.

Addresses are also submitted by the Affiliate system run by the Office of Budget Planning and Analysis. These will not overwrite entries from HR, but may cause a second (or third, or fourth) entry to appear. Your HR/Payroll office should contact the Office of Budget, Planning and Analysis at obpa@vc.wisc.edu with corrections.

Secondary office addresses in HRS are not and cannot be displayed.

By design, student employees are presumed to exist in the directory because of their presence as a student, and information listed in HR will not be displayed for them in the White Pages. As a consequence, student employees who are not students at UW-Madison are not listed.

Emeritus/Emerita records are fed from the HR system, and are not the same as simply being retired. You must be explicitly granted Emeritus/Emerita status and your HR office must have had you entered in. Addresses for Emeritus/Emerita are maintained in HR and can only be updated by HR officers. Email address can be updated through the My UW-Madison Portal like other employees. People who are simply retirees will not appear in the white pages.

While DoIT is responsible for maintaining the online directory search, DoIT cannot change your information. Information can only be changed through the system where the information was entered.

Contact information for the HR system is included for all employees. There is no provision for removal except in cases where the person is the victim of harassment or otherwise endangered, and only at the request of University Police or the Office of Campus Information Security.

Data is refreshed business days at 2AM. Due to job timing conflicts, it can sometimes take up to two business days before updates process through.