topic Re: Black screen after updating to Winver 1803 in General Questionshttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36181#M18233
I'll add my name to the list. Using a Lenovo ThinkPad with an Intel HD 5500 graphics card and having the same issue. I've forced it to use the latest drivers version from the Intel site using the generic drivers, but that didn't help. This is definitely a Windows issue though since I'm having major issues with the BlueStacks application as well.<BR /><BR />Today, while browsing around for a solution, I found out that there is a TeamViewer Remote Control Windows native application in the app store so I've tried that one and it works fine. So, for now at least, that will have to do for logging into remote computers instead of the standard full Windows version.<BR />Sun, 10 Jun 2018 02:58:07 GMTDavidIQ2018-06-10T02:58:07ZBlack screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34000#M17238
<P>When connecting to machines I've had no problems connected to for years, the screen is now just a black box after updating to Windows 10's newest "feature" update (winver 1803).</P><P>Confirmed all three machines (this one and the two remote PCs) are using the most up-to-date version of Teamviewer. I updated&nbsp;<EM>one</EM> of them to Winver 1803,&nbsp; stillsame issue.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="issue_tv.PNG" style="width: 999px;"><img src="https://community.teamviewer.com/t5/image/serverpage/image-id/3965i1297630F9BBED247/image-size/large?v=1.0&amp;px=999" title="issue_tv.PNG" alt="issue_tv.PNG" /></span></P>Wed, 02 May 2018 14:19:39 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34000#M17238dube9202018-05-02T14:19:39ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34002#M17239
<P>Just as a note, I'm having similar problems with other programs (particularly Snagit just being a gray blob) after the Windows feature update. So that's definitely the crux of the issue.</P>Wed, 02 May 2018 14:37:56 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34002#M17239dube9202018-05-02T14:37:56ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34025#M17249
<P>workaround</P><P>the problem is caused by Intel drivers ( in my case HD Graphics 4600)&nbsp; . turn off the Intel Graphics device in your computer and the Teamviewer will work properly</P><P>&nbsp;</P>Wed, 02 May 2018 22:57:19 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34025#M17249przeban2018-05-02T22:57:19ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34028#M17250
<P>Having the same issue with WIndows 10 after 1803 update with Nvidia Geforce 1080GTX video card.&nbsp; TeamViewer works like normal if I have an external display connected, in my case via HDMI.&nbsp; I've updated to the latest Nvidia drivers and that did not resolve the issue either.</P>Thu, 03 May 2018 00:38:35 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34028#M17250ericortner2018-05-03T00:38:35ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34038#M17255
Hi all,<BR />Thank you for informing us - we will have a look at this and keep you updated.<BR />CheersThu, 03 May 2018 07:47:02 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34038#M17255Julia2018-05-03T07:47:02ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34042#M17257
<P>HI</P><P>I check Team Viewer on may other updateted computers (all with Intel Graphic only) and everythink work fine. I have problem only on my XPS 15 2014 laptop with Intel and Nvidia graphics. I think the problem is in Nvidia card or cooperation between Intel and NVidia.</P><P>I am IT guy if you need person for some tests I will be happy to help</P>Thu, 03 May 2018 11:23:31 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34042#M17257przeban2018-05-03T11:23:31ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34055#M17261
<P>Same here after upgrading to 1803. I can see some pre-login stuff, I can even confirm some dialogs before loading desktop but then black box. Remote cursor works.</P><P>The device runs with integrated Intel GPU and dedicated Nvidia GPU.</P>Thu, 03 May 2018 16:58:02 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34055#M17261theHawxie2018-05-03T16:58:02ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34076#M17273
<P>I can confirm that the problem is related to the Intel HD 4600 Graphics (in my case a combination with Geforce GT 7300 M in a Lenovo T440p). Unfortunately disabling the Intel card completely is not an option as I'm using a Lenovo Ultra Dock with two external monitors which are not recognized by Windows when Intel graphics is disabled (but this behaviour is by design). Currently Lenovo does not offer newer drivers for Intel HD 4600, the original Intel driver for HD 4600 can't be used, only the Optimus driver that seems to be a combination of two older versions of drivers and applications for both Intel and NVidia GForce (the Intel driver is from June 2016). I've also tried to start Teamviewer with NVidia graphics via NVidia control panel but this didn't work when external monitors where connected.</P>Fri, 04 May 2018 10:01:21 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34076#M17273F_Henkel2018-05-04T10:01:21ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34128#M17300
<P>Hi, same problem with an Asus ROG 752 VT (Nvidia Video Card).</P><P>But I found a little workaround (if you have a VPN with the network in wich the pc is located):</P><P>1 - install openssh server (it's an easy task, google for it)</P><P>2 - connect via ssh to your pc</P><P>3 - stop and the start teamviewer's service:</P><P>&nbsp; &nbsp; *&nbsp;net stop TeamViewer</P><P>&nbsp; &nbsp; *&nbsp;net start TeamViewer</P><P>4 - then reconnect and wait 20 - 30 seconds: for me the black screen disappears and the regular desktop retuns.</P><P>&nbsp;</P>Mon, 07 May 2018 09:22:51 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34128#M17300angelogiordano2018-05-07T09:22:51ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34146#M17309
<P>For the record, the machine I'm connecting with just a laptop and has the Intel onboard graphics and the machines I'm connecting to have Nvidia graphics cards (one's a 1070, the other is an older one. 900 series maybe?).</P><P>All 3 machines are on winver 1803 and have the most recent graphics updates.&nbsp;</P><P>When connected with the laptop to either Computer 1 or Computer 2, I just get that black screen. However, Computer 1 and Computer 2 can remote control each other just fine. So the issue seems to be isolated to this laptop, for some reason. Which isn't great because Computer 1 and 2 are at my house, I use the laptop to remote in when I'm, yaknow, not at home.</P><P>Anything on this problem from Teamviewer yet?</P>Mon, 07 May 2018 13:09:35 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34146#M17309dube9202018-05-07T13:09:35ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34147#M17310
Hi all,<BR />Thank you for your feedback in this thread.<BR /><BR />After talking to customers and users we figured out that most of the problems can be solved by installing a graphic card driver update. Not all manufacturers are yet compatible with the new Windows update but please check if there is an update for you graphic card driver.<BR /><BR />CheersMon, 07 May 2018 13:17:45 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34147#M17310Julia2018-05-07T13:17:45ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34162#M17314
<P>I have this problem too.&nbsp;</P><P>A workaround: Click View &gt; Screen Resolution, and change to any resolution other than the current one. Then it should work as normal, and you can also change back to the original resolution.</P><P>Hope that helps! :)</P>Tue, 08 May 2018 01:42:12 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34162#M17314Mark_W2018-05-08T01:42:12ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34181#M17328
<P>I tried that with both my remote computers, no dice :c Hopefully it helps others though!</P>Tue, 08 May 2018 13:09:34 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34181#M17328dube9202018-05-08T13:09:34ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34218#M17339
<P>Discovered another way - press "refresh screen" under "view options" in the view menu. See if this works...!</P>Wed, 09 May 2018 09:24:05 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34218#M17339Mark_W2018-05-09T09:24:05ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34227#M17341
<P>No dice with the screen refresh either :c</P>Wed, 09 May 2018 14:01:17 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34227#M17341dube9202018-05-09T14:01:17ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34313#M17534
<P>First off, I believe I have some good news.&nbsp; There is a *REAL* workaround for this issue, and I can confirm that it's working fine for me on an Intel HD 4600 machine.&nbsp; No, it's not asking TeamViewer to refresh the screen or anything of the sort, and it doesn't involve updating drivers (even though I did that too, and it is possible[*] to install the latest Intel driver on OEM machines like Lenovo's or HP's, but it doesn't solve that problem).<BR /><BR />The solution is simple:</P><P>- Right after you connect to the remote system and experience the blank or otherwise corrupted view - hit Ctrl-Alt-Del to access the Windows security screen, and then hit ESC or Cancel to exit it.<BR /><BR />That's it - problem solved - the TeamViewer window will be redrawn, and from that point onwards - everything seems to work fine (you don't have to continue doing it or anything of the sort;&nbsp; The window will be properly drawn until you disconnect from the remote computer).<BR /><BR />Yes, it's annoying to have to have to use this workaround - but&nbsp;honestly, it's not that much of a big deal to do this once per connection, and it's certainly much preferable to practically not being able to use TeamViewer at all in the relentlessy pushed 1803 update.</P><P>TeamViewer folks - perhaps&nbsp;this can help you in some way to fix this problem outside the realm of a particular driver?<BR /><BR />Zeev<BR /><BR />[*]&nbsp;<A href="https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/" target="_blank">https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/</A></P>Fri, 11 May 2018 20:42:13 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34313#M17534zsuraski2018-05-11T20:42:13ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34624#M17669
<P>ctrl+alt+delete didn't work for me either D:&nbsp;</P>Thu, 17 May 2018 17:22:35 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34624#M17669dube9202018-05-17T17:22:35ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34625#M17670
<P>Hmmm, that’s weird. &nbsp;Are you on an HD 4600?</P><P>It might be that you still need the latest driver installed as well for this workaround to work - as this is the only setup that I tested. &nbsp;But it’s been working remarkably well for about a week now.</P>Thu, 17 May 2018 17:26:14 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34625#M17670zsuraski2018-05-17T17:26:14ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34626#M17671
<P>I'm on Intel HD 5500, graphics drivers are fully up-to-date. Super frustrating, Windows needs to stop pushing these updates out before they're actually tested.</P>Thu, 17 May 2018 17:34:56 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34626#M17671dube9202018-05-17T17:34:56ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34627#M17672
<P>I wholehearted agree with you...</P><P>Just one last ditch question - when you say they’re fully up to date, did you manually install the latest ones from intel.com? &nbsp;Using the workaround that I mentioned in my first post? &nbsp;Because the ones I for from Windows Update were a lot older.</P>Thu, 17 May 2018 17:36:52 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34627#M17672zsuraski2018-05-17T17:36:52ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34631#M17673
<P>I manually installed the latest ones from Dell for my machine. But that's a good point, I'll have to try Intel's and cross my fingers they have an update Dell didn't.</P><P>&nbsp;</P><P>edit: The driver from Intel's website told me to use the one from Dell. Bah.</P>Thu, 17 May 2018 17:47:29 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34631#M17673dube9202018-05-17T17:47:29ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34642#M17676
It was the same on my HP - but see the link in my first post to see how to bypass it!Thu, 17 May 2018 19:14:49 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34642#M17676zsuraski2018-05-17T19:14:49ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34723#M17708
It worked for me.<BR />Click View &gt; Screen Resolution, and changeSat, 19 May 2018 18:17:31 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34723#M17708natan0692018-05-19T18:17:31ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34816#M17749
<P>Still no dice after trying everyone's suggestions &lt;/3</P><P>&nbsp;</P><P>Unfortunately at this point, I'm going to have to start looking at alternative programs.&nbsp;</P>Mon, 21 May 2018 15:43:08 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34816#M17749dube9202018-05-21T15:43:08ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34835#M17759
<P>View &gt; Refresh Screen works great for me.</P>Tue, 22 May 2018 02:37:20 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34835#M17759Waratino2018-05-22T02:37:20ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34880#M17773
You've demonstrated that this is a bug and not the video adapter driver issue. I hope Microsoft can patch the error at some time.<BR />This workaround works nice. Thanks!Tue, 22 May 2018 11:53:09 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/34880#M17773vfallico2018-05-22T11:53:09ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/35052#M17824
<P>Update from my end:<BR />Still not working despite everyone's fantastic ideas. For now, I'm just stuck using Microsoft RDP.</P><P>However, Snagit support did fix their similar issue (just a grey screen) by changing a registry key:<STRONG>[HKEY_LOCAL_MACHINE\SOFTWARE\TechSmith\SnagIt\18]</STRONG><BR /><STRONG>"ForceSoftwareRendering"=dword:00000001</STRONG></P><P>TeamViewer doesn't seem to have a similar reg key for me to piggyback that fix off of, but I'm sure&nbsp;a TeamViewer dev would be able to reverse engineer that fix for TeamViewer, if I could somehow get that information to them.</P><P>&nbsp;</P>Thu, 24 May 2018 17:30:40 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/35052#M17824dube9202018-05-24T17:30:40ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/35126#M17855
<P>I have this issue also. When logging in from the desktop version of teamviewer to a windows 10 1803 client (AMD Ryzen, 8GB, GTX 1080ti) I get a black screen which will not clear.</P><P>However, if I use the mobile (iOS) version of TeamViewer, even though I get a black screen upon connection it clears after 30-60s.</P><P>&nbsp;</P>Fri, 25 May 2018 16:11:53 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/35126#M17855WellWellWell2018-05-25T16:11:53ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/35208#M17878
<P>Intel HD 4000 is black screen too!</P><P>After update 1803.</P>Mon, 28 May 2018 04:52:24 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/35208#M17878Variazioni2018-05-28T04:52:24ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36181#M18233
I'll add my name to the list. Using a Lenovo ThinkPad with an Intel HD 5500 graphics card and having the same issue. I've forced it to use the latest drivers version from the Intel site using the generic drivers, but that didn't help. This is definitely a Windows issue though since I'm having major issues with the BlueStacks application as well.<BR /><BR />Today, while browsing around for a solution, I found out that there is a TeamViewer Remote Control Windows native application in the app store so I've tried that one and it works fine. So, for now at least, that will have to do for logging into remote computers instead of the standard full Windows version.<BR />Sun, 10 Jun 2018 02:58:07 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36181#M18233DavidIQ2018-06-10T02:58:07ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36777#M18519
<P>Same issue here&nbsp;with Intel HD 610 and Nvidia GPUs.&nbsp;Both&nbsp;drivers are up to date.</P><P>The fact that 'View &gt; Refresh' trick does the job means that&nbsp;the issue CAN&nbsp;be fixed by TeamViewer team (with an automatic force-refresh or smth) in the future updates.</P><P>'View &gt; Refresh'&nbsp;workaround works fine when connecting from a PC, but if you're connecting from mobile the first attempt will fail (asks for a password for some reason), only the second one will be successful, which is annoying.</P><P><STRONG>Enabling&nbsp;Multi-Monitor Support for iGPU in the motherboard BIOS</STRONG> solved the main&nbsp;issue for me: now the black screen refreshes itself in a second or so, no need to dig into menus. The mobile issue is still there however.</P><P>Hope this helps.</P>Wed, 20 Jun 2018 11:35:27 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36777#M18519solonsky2018-06-20T11:35:27ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36975#M18619
I'm having this issue as well but I did find the Teamviewer Remote Control in the Windows Store will let you see the remote computer's screen. It is not a full featured app though.Sun, 24 Jun 2018 18:11:10 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36975#M18619SSMCPA2018-06-24T18:11:10ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36999#M18635
<P>I have the same problem, with TeamViewer 12 corporate license.&nbsp; TeamViewer said it is a known issue and they are not going to fix it.</P>
<P>The problem would only be fixed if you are using TeamViewer version 13.</P>
<P>I hate subscription and therefore I will not go to version 13.&nbsp; Any idea how to fix/workaround?</P>
<P>Alexander</P>Mon, 25 Jun 2018 07:04:41 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/36999#M18635laialexander2018-06-25T07:04:41ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37029#M18646
<P>I am using TeamViewer version 13 so it isn't just a Teamviewer 12 issue.&nbsp; This happened on an older laptop I was using a while ago and the fix was to uninstall the nvidea drivers.&nbsp; When it re-occured after the next major Windows update I had to re-install &amp; then uninstall the nvidea drivers again. This got it working again.&nbsp; The issue is now happening on my newer laptop now but it doesn't have nvidea drivers.&nbsp; I find I can use the Windows Teamviewer Remote Control app available on the Windows Store to remote control successfully.&nbsp; It is not a full featured app so if I need to do file transfer or anything else then I need to open a second connection using Teamviewer 13 and even though I can't see the screen I can still use the file transfer and other features.</P>Mon, 25 Jun 2018 13:07:12 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37029#M18646SSMCPA2018-06-25T13:07:12ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37050#M18661
<P>Do you know how much I love you??&nbsp; Your reply reminded me that I tried out the Microsoft Store version of the app and it WORKED!!&nbsp; I could have the tool working as expected, and I could have access to all of my hosts and friends' computer now!</P><P>It worked, although not the original full version but at least it worked!&nbsp; I do really very appreciate your help, and I do hope I could buy you a coffee to express my appreciation to you!</P><P>Thank you thank you thank you!</P><P>Alexander Lai</P>Tue, 26 Jun 2018 01:56:41 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37050#M18661laialexander2018-06-26T01:56:41ZSOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37362#M18784
<P>Yes - I managed to thoroughly solve it!&nbsp; At least on my system the problem is now 100% gone.<BR /><BR />After ping ponging with Intel, blaming the HD 4600 driver for this&nbsp; - and them saying they tried to reproduce it to no avail (<A href="https://communities.intel.com/message/553064" target="_blank">https://communities.intel.com/message/553064</A>) - I finally managed to get to the bottom of this issue.</P><P>Now, I'm not sure whether this is the same root cause that's affecting everyone here - but I suspect if it's not identical, it's probably similar.</P><P>For me - the root cause was an app called Duet Display - which allows using an iPad as a secondary display on Windows.&nbsp; Long story short - as soon as I uninstalled it - the TeamViewer issue (and several other similar issues in other apps) went away.</P><P>If you have Duet Display laying around - try uninstalling it and see what happens (disabling the Duet startup process is NOT enough).&nbsp; There are also several other similar apps to Duet - so if you ever installed one of those, try uninstalling them and see what happens.</P><P>Hopefully this will help some people here.</P><P>Good luck!</P>Fri, 29 Jun 2018 22:57:20 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37362#M18784zsuraski2018-06-29T22:57:20ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37366#M18786
Thank you. I also had Duet installed. Uninstalling has corrected my issue.Sat, 30 Jun 2018 00:29:03 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37366#M18786SSMCPA2018-06-30T00:29:03ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37369#M18789
<P>I also have Duet Display installed on all my computers ... I am now removing them and I could connect to them after removing Duet Display!</P><P>I do appreciate your advice which helped many of us here.</P>Sat, 30 Jun 2018 01:03:55 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37369#M18789laialexander2018-06-30T01:03:55ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37370#M18790
Same situation here. By removing the Duet Display the issue is fixed now. Many Thanks!Sat, 30 Jun 2018 01:23:36 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37370#M18790vfallico2018-06-30T01:23:36ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37380#M18794
Thank you very very very very very very much🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏<BR />But it would be very interesting to know how did you came to this solution? How did you find out that it is Duet Display causing those problems?<BR /><BR />And again, THANK YOU!Sat, 30 Jun 2018 18:25:37 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37380#M18794julianpetriv2018-06-30T18:25:37ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37382#M18796
<P>You're very welcome.</P><P>Take a look at the last message at&nbsp;<A href="https://communities.intel.com/message/551697" target="_blank">https://communities.intel.com/message/551697</A> - I actually detailed how I found it...</P>Sat, 30 Jun 2018 20:58:47 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37382#M18796zsuraski2018-06-30T20:58:47ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37384#M18797
<P>Interestingly enough this seems to have been the source of my problems with Visual Studio and BlueStacks as well. Removed Duet now since I'm not even using it. Thanks!</P>Sat, 30 Jun 2018 21:47:23 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37384#M18797DavidIQ2018-06-30T21:47:23ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37387#M18800
<P>Same here - it solved issues I was having with Steam (local streaming), Yi Home security camera, Microsoft Mouse and Keyboard Center (go figure!) and a couple of other apps.&nbsp; It was (is) a pretty nasty bug.&nbsp; It's reported to both Intel and Duet, so hopefully between the two of them it will be solved for people who actually need Duet.</P>Sun, 01 Jul 2018 04:38:06 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37387#M18800zsuraski2018-07-01T04:38:06ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37449#M18834
<P>Can confirm, worked for me too! Thank you!</P>Mon, 02 Jul 2018 12:37:54 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37449#M18834dube9202018-07-02T12:37:54ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37475#M18846
<P>Thanks for your post, I had the same problem like you and after to receive the last version of W10 1803 compilation 17134.137, the Teamviewer 13.1.3629 doesn't works showing a black screen when connecting.<BR />I tested severals ways to repair it like to uninstall the VGA drivers and it works OK too, but when the VGA receive the driver automatiacally, it not work again. Other temporally solution was install the version 12.0.77831.0, but I never imagine that the reason in my case was the DUET DISPLAY from Ipad.<BR />By your post, I could solved&nbsp; and I would like to give you thanks since I was so mad with this topic.</P><P>Best regards,</P><P>Salsabor from Spain</P>Mon, 02 Jul 2018 18:59:55 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37475#M18846salsabor2018-07-02T18:59:55ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37718#M18999
<P>Hi all,</P>
<P>Thank you for your patience. Today we published a new "InsiderBuild" with a new option which should fix the problem. You can activate the InsiderBuild within TeamViewer under "extras - options - advanced" but please be aware of the fact, that InsiderBuild can contain bugs, because they are just Previews (find out more in our <A href="https://community.teamviewer.com/t5/Knowledge-Base/What-are-TeamViewer-insider-builds/ta-p/4086" target="_self">Knowledgebase article</A>).&nbsp;</P>
<P>When the InsiderBuild is installed you can navigate to "extras - options - advanced" until you find the new setting "Disable hardware acceleration" under "more". Please tick the option and check if you still see the black screen.</P>
<P>This option will also be in the next official release for all people, who do not want to install the InsiderBuild.</P>Thu, 05 Jul 2018 09:37:34 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37718#M18999Julia2018-07-05T09:37:34ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37720#M19001
<P>It will be much informative if the release note or change log could be released as well, so that we could consider if we should take the risk of installing the early release version of the update.</P>Thu, 05 Jul 2018 09:52:58 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37720#M19001cethkalexander2018-07-05T09:52:58ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37738#M19010
<P>You're very welcome!&nbsp; This was one tricky bug to figure out.&nbsp; Glad it seemed to solve it for everyone who experienced it!</P><P>Zeev (from Israel :)</P>Thu, 05 Jul 2018 13:00:14 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37738#M19010zsuraski2018-07-05T13:00:14ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37740#M19012
<P>Julia - not sure if you noticed but it seems that the root cause for pretty much everyone involved was Duet Display (in conjunction with Intel display drivers).&nbsp; So far there were around 7 people who confirmed that this was the same root cause for them...</P><P>Perhaps this should go into the Team Viewer knowledge base.</P><P>I also reported this to both Intel and Duet, so I believe that sooner or later they will solve it with a new update.</P>Thu, 05 Jul 2018 13:03:21 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37740#M19012zsuraski2018-07-05T13:03:21ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37741#M19013
<P>I doubt disabling HWA within TeamViewer will fix the clash with Duet. I had disabled HWA globally on my machine and that did not take care of the black screen, although it did correct the issues I was having with the other applications. Removing Duet was the ultimate solution to fixing TeamViewer. Re-enabling HWA&nbsp;after removing Duet still allowed the other applications to work properly so the real source of the problem is Duet.</P>Thu, 05 Jul 2018 13:12:43 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37741#M19013DavidIQ2018-07-05T13:12:43ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37744#M19015
<P>Hi zsuraski,</P>
<P>I really appreciate your input here and your workaround.</P>
<P>Our development had a look at this issue together with a lot of customers who had the same problem.&nbsp;</P>
<P>We also made some tests with these customers and the new option within TeamViewer was especially developed for this behavior. Our customers already confirmed during the tests, that this option will solve the problem.</P>
<P>Thanks for your suggestions to create a Knowledgebase article about it and indeed - I can confirm that we will publish a Knowledgebase article about the new option within TeamViewer in the near future.</P>
<P>Cheers,</P>Thu, 05 Jul 2018 13:41:26 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37744#M19015Julia2018-07-05T13:41:26ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37786#M19033
<P>This InsiderBuild with Hardware Acceleration turned off and Duet installed fixed the issues for me.&nbsp;</P><P>Prior to the InsiderBuild, I had to uninstall Duet to avoid the blank black screens in Teamviewer.&nbsp;</P><P>Thank you,</P><P>Wayne</P>Fri, 06 Jul 2018 02:17:37 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37786#M19033waynedc2018-07-06T02:17:37ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37799#M19042
<P>It works for me! thanks so much. I have been studying this issue for over 10 hours.</P>Fri, 06 Jul 2018 07:13:07 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37799#M19042sunnytsoi2018-07-06T07:13:07ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37906#M19081
<P>I tried everything else, including the development builds - deleting Duet is what did it for me.</P>Mon, 09 Jul 2018 05:15:08 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37906#M19081Peril2018-07-09T05:15:08ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37908#M19082
<P>Julia,</P><P>My point was slightly different - while it's useful to have the option to turn off acceleration for TeamViewer, this doesn't seem to be the real root cause of the problem, but rather a workaround (that also doesn't appear to work for many).&nbsp; The real root cause - at least for *everyone* on this thread, was Duet.&nbsp; Uninstalling Duet is the real solution, and that's what I suggested to document in a knowledgebase article.&nbsp; Disabling acceleration in TeamViewer is useful in these cases where Duet cannot be uninstalled (or isn't installed to begin with - some other variation of this issue).</P><P>My 2c.</P>Mon, 09 Jul 2018 06:07:34 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37908#M19082zsuraski2018-07-09T06:07:34ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37910#M19083
<P>By the way - disabling acceleration was also the recommendation from Steam - to solve somewhat similar issues.&nbsp; For me at least, this didn't work - and there are apparently others here for whom disabling acceleration doesn't actually solve the problem.&nbsp; For me&nbsp;- TeamViewer, Steam, Yi Home, Microsoft Expression Studio - all had similar issues that only went away when Duet was uninstalled.</P>Mon, 09 Jul 2018 06:08:29 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/37910#M19083zsuraski2018-07-09T06:08:29ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/41374#M20638
getting rid of Duet did the trick for me. Thanks for the tip!Thu, 16 Aug 2018 04:34:12 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/41374#M20638hornauer2018-08-16T04:34:12ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/44671#M22281
You are a lifesaver! Inwas struggling with this issue a couple of months back, and going through 1803 and the previous one back and forth. Yep Duet Display was messing around. The only thing i don’t understand, is how you related the issue to this specific app? It didn’t cross my mind to start uninstalling apps one-by-one ;) Anyway, thanks for sharing the solution. It sure worked for meFri, 28 Sep 2018 11:11:09 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/44671#M22281xhamburino2018-09-28T11:11:09ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/45883#M22900
<P>It was a while ago, but I think what made me attempt to try to&nbsp;start uninstalling apps, was the fact that I submitted a ticket to Intel - which failed to reproduce this issue on a very similar system.&nbsp; So it seemed at least plausible that it wasn't something in the driver.&nbsp; They suggested that I reinstall my system from scratch, which obviously I was reluctant to do - but to give credit where credit's due - it pushed me to see if this might be some other software that was somehow conflicting with the Intel driver and was unique to my system.&nbsp; When I went in this direction, the Eureka moment of this being Duet wasn't that far off.&nbsp;&nbsp;If anything could have an impact on video behavior, Duet would be it...<BR /><BR />Still, it took me a very very very long time to go in this direction.&nbsp; I was already looking for external video cards.&nbsp; Very thankful I had this Eureka moment :)</P>Fri, 12 Oct 2018 23:26:04 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/45883#M22900zsuraski2018-10-12T23:26:04ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/47285#M23465
<P>I didn't have display duet installed but found that I still had the black screen issue upon connection.&nbsp;</P><P>I've found that toggling the display optimisation for speed gets rid of the black screen on both pc and mobile.&nbsp;</P><P>&nbsp;</P><P>Hope this helps</P>Wed, 31 Oct 2018 16:06:40 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/47285#M23465WellWellWell2018-10-31T16:06:40ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/48161#M23933
<P>Amazing work, thanks a lot.&nbsp; That Duet software was the cause of my blackscreen on Teamviewer.&nbsp; Those guys at Duet never really got their software 100%.</P>Mon, 12 Nov 2018 01:30:48 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/48161#M23933FCC2018-11-12T01:30:48ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/51134#M24969
<P>I have seen you link this "solution" on many threads that have the same topic.<BR />However, I can assure you this is a new thing presumably with Windows itself.&nbsp;<BR />I have been using TeamViewer for years on the same workstations and only recently have I ran into this problem. There has got to be a solution to get the graphics cards to not go to sleep.&nbsp;</P>Thu, 27 Dec 2018 02:37:46 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/51134#M24969DeeX2018-12-27T02:37:46ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/52017#M25405
I've been having this problem for a long time, and uninstall Duet Display really helps! Thanks a lot!Fri, 11 Jan 2019 19:47:27 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/52017#M25405zhitao2019-01-11T19:47:27ZRe: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/52021#M25408
I have this problem when connecting to Intel HD 4000 graphics, BUT after about 10 seconds the screen comes on.<BR />Another problem though is that the Windows start menu (all programs) gets very small and it does not work on clicking items. Also when using Windows Settings scrolling will not work. In other places scrolling works fine.<BR />When remoting other computers everything works fine, so I have the feeling it has to do with Intel graphics 4000Fri, 11 Jan 2019 22:21:23 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/52021#M25408Betelgeuse2019-01-11T22:21:23ZRe: SOLVED!! Re: Black screen after updating to Winver 1803https://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/62061#M28456
<P>**bleep** DUET!</P>
<P>I have not been able to use TeamViewer for months, and I could never imagine that the problem was caused by this app...</P>
<P>As I uninstalled it, everything works fine.&nbsp;</P>
<P>And not only TeamViewer, also some other complatibility problems with some apps have been solved.</P>
<P>Thank you very much!</P>Thu, 16 May 2019 15:01:14 GMThttps://community.teamviewer.com/t5/General-Questions/Black-screen-after-updating-to-Winver-1803/m-p/62061#M28456RayLeRital2019-05-16T15:01:14Z