BSNL mobile lost complaint

hi,

One of my friends is in strange situation.

He is in Singapore. His BSNL mobile phone(sim card is
on his name) is being used by his parents in India.
Now they have lost that mobile set.
What is the way to get the same mobile number.
Usually they need to give police complaint for loosing
the mobile.
Now the question is my friend's parents can lodge FIR
and request BSNL to re-issue the sim card.
Or only the person on whose name the sim card is, has
to lodge FIR and request BSNL for duplicate sim card.

Any suggestion how to procede regarding this will be
really appreciated.

Bsnl

Bsnl provides itc card t dial local std and isd calls. The process for making calls to dial 1602180 and after followed the process announced by the tape but mostly between 7 to 10 pm above mention mentioned number 1602180 is not working,

He is in Singapore. His BSNL mobile phone(sim card is
on his name) is being used by his parents in India.
Now they have lost that mobile set.
What is the way to get the same mobile number.
Usually they need to give police complaint for loosing
the mobile.
Now the question is my friend's parents can lodge FIR
and request BSNL to re-issue the sim card.
Or only the person on whose name the sim card is, has
to lodge FIR and request BSNL for duplicate sim card.

Any suggestion how to procede regarding this will be
really appreciated.