XThis site uses profiling cookies, including third parties' to send you targeted advertisements and services in line with your preferences. By closing this banner, scrolling this page, clicking on a link or continuing navigation, you consent to the use of cookies. If you want to learn more or opt out to all or some cookies, click here.

Hoover Wizard App is available for tablets and Onephones with IOS (8.0 or better) or Android (4.4 or better) operating systems. Based on the domestic appliance technology (Wi-Fi or One Touch), both the functionalities and the interaction methods will change, as also the devices and compatible operating systems.

No, you can also be connected to a mobile network of any operator. The home wireless network is essential, inside of the household, in order to guarantee the connection of the domestic appliances and their enrollment.

Please repeat the enrollment procedure. We suggest you to check the Quick Guide (available in the Download area of the site). Please make sure that the button pressing sequence on the domestic appliance have been performed in the correct way.

Please repeat the enrollment procedure. We suggest you to check the Quick Guide (available in the Download area of the site). Please make sure that the button pressing sequence on the domestic appliance have been performed in the correct way.

Please make sure that the Wi-Fi router is turned on and the network of the operator available. Please check that the household are where you have installed the domestic appliance is covered by the Wi-Fi signal. In case of a particulary weak signal, it is suggested to use a proper Range Extender.

Quando l'elettrodomestico is turned off or not powered, is is normal that the App shows the 'Offline' label near the icon of the domestic appliance. Please make sure that the domestic appliance is powered and correclty working. Please verify that the Wi-fi signal of the household is active, and that it is strong enough in the installation zone of the appliance. If necessary, please check with another device that the Wi-fi network is active (open another application, or browse into any site to check the correct Wi-Fi operations).

Hoover Wizard App is available for tablets and Onephones with IOS (8.0 or better) or Android (4.4 or better) operating systems. Based on the domestic appliance technology (Wi-Fi or One Touch), both the functionalities and the interaction methods will change, as also the devices and compatible operating systems.

The full control of the One Touch domestic appliance is possible with NFC-equipped Onephones, with Android OS (4.4 or better). Besides, using Apple devices (both tablets or Onephones) with IOS version 8.0 or better, Android tables, or Android Onephones without NFC, you will be albe to take advantage anyway of information, manuals and suggestions.

To send inputs or to receive information is necessary to place the Onephone on the dashboard in order to have the NFC antenna (normally placed on the back of the device) near the One Touch logo printed on the domestic appliance. The correct position and matching makes the interactiob quicker and more effective.

The length may vary, depending on the kind of interaction that has been selected and the correct positioning of the Onephone on the One Touch logo. In order for the operation to be successful, it is necessary to keep the Onephone near the One Touch logo for the required time. A message on the app will inform about the outcome of the operation and will indicate the moment where it will be possible to move away the Onephone.

No. One Touch technology work with proximity control only: it is not possible to remotely carry out operations (e.g. from another room, or outside of the household). Besides, remote control is possible with the other Hoover connected products of the Wi-fi range.

First of all, be sure to have activated NFC mode in the settings menu of your Onephone. Furthermore, verify not to have substituted original parts (e.g. cover, batteries, etc.) with non-original ones. Covers or stickers (thick, or made of metal) on the Onephone may interfere with the correct operations: if necessary, remove them.

Please be sure to speak your words clearly, and in the moment suggested by the App itself. Background noises may interfere with the correct operation of the Voice Assistant. In order to properly use this function, it is mandatory to have an active data connection on the Onephone.

PRIVACY POLICY

Disclosure regarding processing of personal data - information document pursuant to and for the purposes of Article 13 of Legislative Decree No. 196 of 30 June 2003

In compliance with Legislative Decree No. 196 of 30 June 2003 (Privacy Policy) and subsequent changes, we hereby provide you with the required information regarding the processing of personal data supplied by you. This disclosure should not be considered valid for other websites accessible through links on the websites on the domain of the Controller, who is not to be considered in any way responsible for the websites of third parties. This disclosure is rendered pursuant to Art. 13 of Legislative Decree No. 196/2003 - Personal Data Protection Code. This disclosure is based also on Recommendation No. 2/2001, which the European personal data protection authorities, gathered under the Group established by Art. 29 of Directive No. 95/46 / EC, adopted on 17 May 2001 to establish minimum requirements for the collection of personal data on-line and, in particular, the methods, timing and nature of the information that data controllers must give users when they connect to web pages, regardless of the purpose of the link.

The processing related to the web services of this site, (hosted by Salesforce.com, inc. The Landmark @ One Market, Suite 300, San Francisco, CA, 94105, United States) is also carried out at the premises of the processing Controller and is handled only by staff responsible for processing, or by any third parties entrusted with the maintenance or updating of the website pages.

2. TYPES OF DATA PROCESSED

Personal and identification data. Personal data, any information concerning a natural person, identified or identifiable, even indirectly, by reference to any other information including a personal identification number; identification data, personal data that allows direct identification of the interested party (such as but not limited to name, surname, address, email address, phone number, etc...).

Navigation data The computer systems and software procedures used in the running of this website acquire, during normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified persons, but by its nature could, through processing and association with data held by third parties, allow users to be identified.This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of request, method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and computer environment. The data could be used to verify responsibility in the hypothetical event of computer crimes harmful to the Site

Data provided voluntarily by the user

The optional, explicit and voluntary sending of electronic mail to the addresses shown on this site and/or in completed data collection forms involves the subsequent acquisition of the sender's address, essential for responding to requests, and of any other personal data included.

Specific information

Specific information may be presented in the pages of the Site, relating to particular services or processing of data provided by the User or the Interested Party.

3. The aims of the processing for which consent is granted where required (Article 23 of Legislative Decree 196/03)

Data voluntarily provided in the completion ofdata collection forms, and/or by sending e-mails will be processed for the following purposes:

A) data processing concerning:

- navigation on this site;

- any contact request, with the sending of information requested from you, including through form completion;

- completion of data collection forms for participation in competitions, prize games and contests;

- administrative and accounting activities in general. For the purposes of application of provisions regarding personal data protection, the processing carried out for administrative and accounting purposes is that related to organisational, administrative, financial and accounting activities, regardless of the nature of the data processed.

B) data processing concerning, until your opposition:

-prior written consent, for direct marketing, market research or other sample surveys and direct sales for the receipt – via automated means, e-mail, fax, MMS (Multimedia Messaging Service) or SMS (Short Message Service) messages and other types, as well as through operator-assisted calls and postal service – of informative material for satisfaction surveys, promotional, advertising and commercial material or regarding events and initiatives, from Candy Hoover Group Srl – with single shareholder

C) data processing concerning, until your opposition:

-prior written consent, for direct marketing, market research or other sample surveys and direct sales for the receipt – via automated means, e-mail, fax, MMS (Multimedia Messaging Service) or SMS (Short Message Service) messages and other types, as well as through operator-assisted calls and postal service – of informative material for satisfaction surveys, promotional, advertising and commercial material or regarding events and initiatives, from companies belonging to the Candy Hoover Group Srl – with single shareholder. The complete list of companies belonging to the group will be provided upon request to privacy@hoover.it.

4. Processing method - Storage

The processing will be carried out automatically and manually, with detailed modes and instruments to ensure maximum security and confidentiality, by authorised personnel in accordance with the provisions of articles. 31 et seq. of Legislative Decree 196/03. Data will be kept for a period not exceeding the purposes for which the data was collected and subsequently processed.

5. Communication and disclosure

Your data, subject to processing, will not be disseminated and may be disclosed to companies contractually bound to Candy Hoover Group Srl – with single shareholder, abroad and within the European Union, according to and within the limits referred to in Art. 42 of Legislative Decree No. 196/2003. Personal data may be transferred abroad to countries outside the EU within the framework and the limits provided by Articles. 43 and 44 letter b) of Legislative Decree No. 196/2003, in order to fulfil contracts or related purposes. The data may be disclosed to third parties in the following categories:

-individuals who provide services for the management of the information system used by Candy Hoover Group Srl – with single shareholder and the telecommunications networks (including email);

- companies of the group;

-studies and companies in the field of support and consultancy;

- authorities with responsibility for fulfilment of obligations of law and/or provisions of public bodies, on request.

Entities in the above categories have responsibility for the data processing, or act as totally independent data controllers. The list of existing supervisors is constantly updated and is available at the offices of Candy Hoover Group Srl - with single shareholder, via Private Eden Fumagalli 20047 Brugherio (MB) and on request from privacy@hoover.it .

6. Nature of the conferral and refusal

Apart from the provisions specified for navigation data, the user is free to provide personal data.

The conferral of data for the purposes referred to in section A) is optional but necessary. Any refusal to provide the data necessary for section A) will make it impossible to execute closely related and instrumental activities, for example, to obtain information requested or to use the services of the Data Controller.

Conferral and consent to processing for the purposes referred to in sections B) and C) is optional. The refusal of consent for the purposes set out in sections B) and C) above will have no negative consequences regarding the purposes referred to in section A).

7. Rights of the interested parties

You will be able to assert your rights in accordance with articles 7, 8, 9 and 10 of Legislative Decree No. 196 of 30 June 2003 by contacting the Controller, Candy Hoover Group Srl and sending an email to privacy@hoover.it You have the right, at any time, to obtain confirmation of the existence or otherwise of the data and to know its content and origin, verify its accuracy or request its extension, updating, or correction (Article 7 of the Personal Data Protection Code ).Pursuant to the same article, the interested parties have the right to request the deletion, transformation into anonymous form or the blocking of data processed in breach of the law, and in any case to object to the processing for legitimate reasons.

When contacting the Controller, the user is asked to provide e-mail address, name, address and/or telephone numbers, to enable the correct handling of the request.

In order to halt automated direct marketing communications (e-mail, SMS, MMS or fax) simply send an email at any time to privacy@hoover.it with the subject “cancellazione da automatizzato” (“unsubscribe automated”) or use our auto unsubscribe system for e-mail only, and you will no longer be disturbed.

In order to halt traditional direct marketing communications (operator calls, printed matter by post) simply send an email at any time to privacy@hoover.it with the subject “cancellazione da tradizionale” (“unsubscribe traditional”) and you will no longer be disturbed.

In order to halt any type of direct marketing communications simply send an email at any time to privacy@hoover.it with the subject “cancellazione marketing” (“unsubscribe marketing”) and you will no longer be disturbed.

8. Changes to the Privacy Policy

The Controller reserves the right to change, update, add, or remove parts of this privacy policy at its discretion and at any time. The interested party has the responsibility to check periodically for any changes. In order to facilitate checking, the disclosure will highlight updated information. Use of the site following the posting of changes will constitute your acceptance thereof.

Date updated 07.10.2014

COOKIES POLICY – Extended statement

What are cookies?

Cookies are small text strings that the websites visited send to the devices, where they are stored and relayed once the user visits the website again.

Cookies may perform different functions and have got different features. Cookies can be used by Data Controller either by Third Parties.

Here below you’ll find all the informations related to cookies used by the present website, together with the instructions which will help you to manage your cookies preferences.

All technical cookies do not require user’s consent, this is why they are install automatically following the user access to the website.

Cookies that require user’s consent

All cookies different from technical cookies above mentioned are installed / activate only after user prior express consent to be released on the first visit on the website. The consent may be expressed in general manner, by interact with cookie banner, according to the different modality explained in the banner (e.g. by click on OK button or X banner; by continuing the visit on the website, by scrolling down or link); otherwise the consent may be supplied / not supplied in a selective way, following the modalities below. Your consent will track in occasion of different and future website visits. User have, in any case, the right to rovoke – at all or partially - your expressed consent.

Third Part cookies:

Through this website we install Third Part cookies. Here below we supply you with some instructions and a link to Third Part privacy policy together with consent form. You can express your consent for the use of all the cookies by continuing to visit this website or by closing this pop-up.

YouTube video widget (Google)

YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

Personal Data collected: Cookie and Usage data.

Place of processing: USA – Privacy Policy

Statistics Cookies:

We use Third Part Cookies to manage statistics, also in disaggregated form.

Here below you’ll find the Third Parties names and for each cookie link to the Third Part page where you’ll receive all the informations related to data processing and you’ll have the possibility to express your consent.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookie and Usage data.

Place of processing: USA – Privacy Policy – Opt Out

Remember that you can manage your cookies preferences through browser setting

If you don’t know type / version of your browser, please click on “help” button, in the up right corner of this window. Here you’ll find all the necessary informations.

If you know the type/version of your browser please click on the correspondant link below to access the cookies managing page.

PRIVACY POLICY

Disclosure regarding processing of personal data - information document pursuant to and for the purposes of Article 13 of Legislative Decree No. 196 of 30 June 2003

In compliance with Legislative Decree No. 196 of 30 June 2003 (Privacy Policy) and subsequent changes, we hereby provide you with the required information regarding the processing of personal data supplied by you. This disclosure should not be considered valid for other websites accessible through links on the websites on the domain of the Controller, who is not to be considered in any way responsible for the websites of third parties. This disclosure is rendered pursuant to Art. 13 of Legislative Decree No. 196/2003 - Personal Data Protection Code. This disclosure is based also on Recommendation No. 2/2001, which the European personal data protection authorities, gathered under the Group established by Art. 29 of Directive No. 95/46 / EC, adopted on 17 May 2001 to establish minimum requirements for the collection of personal data on-line and, in particular, the methods, timing and nature of the information that data controllers must give users when they connect to web pages, regardless of the purpose of the link.

The processing related to the web services of this site, (hosted by Salesforce.com, inc. The Landmark @ One Market, Suite 300, San Francisco, CA, 94105, United States) is also carried out at the premises of the processing Controller and is handled only by staff responsible for processing, or by any third parties entrusted with the maintenance or updating of the website pages.

2. TYPES OF DATA PROCESSED

Personal and identification data. Personal data, any information concerning a natural person, identified or identifiable, even indirectly, by reference to any other information including a personal identification number; identification data, personal data that allows direct identification of the interested party (such as but not limited to name, surname, address, email address, phone number, etc...).

Navigation data The computer systems and software procedures used in the running of this website acquire, during normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified persons, but by its nature could, through processing and association with data held by third parties, allow users to be identified.This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of request, method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and computer environment. The data could be used to verify responsibility in the hypothetical event of computer crimes harmful to the Site

Data provided voluntarily by the user

The optional, explicit and voluntary sending of electronic mail to the addresses shown on this site and/or in completed data collection forms involves the subsequent acquisition of the sender's address, essential for responding to requests, and of any other personal data included.

Specific information

Specific information may be presented in the pages of the Site, relating to particular services or processing of data provided by the User or the Interested Party.

3. The aims of the processing for which consent is granted where required (Article 23 of Legislative Decree 196/03)

Data voluntarily provided in the completion ofdata collection forms, and/or by sending e-mails will be processed for the following purposes:

A) data processing concerning:

- navigation on this site;

- any contact request, with the sending of information requested from you, including through form completion;

- completion of data collection forms for participation in competitions, prize games and contests;

- administrative and accounting activities in general. For the purposes of application of provisions regarding personal data protection, the processing carried out for administrative and accounting purposes is that related to organisational, administrative, financial and accounting activities, regardless of the nature of the data processed.

B) data processing concerning, until your opposition:

-prior written consent, for direct marketing, market research or other sample surveys and direct sales for the receipt – via automated means, e-mail, fax, MMS (Multimedia Messaging Service) or SMS (Short Message Service) messages and other types, as well as through operator-assisted calls and postal service – of informative material for satisfaction surveys, promotional, advertising and commercial material or regarding events and initiatives, from Candy Hoover Group Srl – with single shareholder

C) data processing concerning, until your opposition:

-prior written consent, for direct marketing, market research or other sample surveys and direct sales for the receipt – via automated means, e-mail, fax, MMS (Multimedia Messaging Service) or SMS (Short Message Service) messages and other types, as well as through operator-assisted calls and postal service – of informative material for satisfaction surveys, promotional, advertising and commercial material or regarding events and initiatives, from companies belonging to the Candy Hoover Group Srl – with single shareholder. The complete list of companies belonging to the group will be provided upon request to privacy@hoover.it.

4. Processing method - Storage

The processing will be carried out automatically and manually, with detailed modes and instruments to ensure maximum security and confidentiality, by authorised personnel in accordance with the provisions of articles. 31 et seq. of Legislative Decree 196/03. Data will be kept for a period not exceeding the purposes for which the data was collected and subsequently processed.

5. Communication and disclosure

Your data, subject to processing, will not be disseminated and may be disclosed to companies contractually bound to Candy Hoover Group Srl – with single shareholder, abroad and within the European Union, according to and within the limits referred to in Art. 42 of Legislative Decree No. 196/2003. Personal data may be transferred abroad to countries outside the EU within the framework and the limits provided by Articles. 43 and 44 letter b) of Legislative Decree No. 196/2003, in order to fulfil contracts or related purposes. The data may be disclosed to third parties in the following categories:

-individuals who provide services for the management of the information system used by Candy Hoover Group Srl – with single shareholder and the telecommunications networks (including email);

- companies of the group;

-studies and companies in the field of support and consultancy;

- authorities with responsibility for fulfilment of obligations of law and/or provisions of public bodies, on request.

Entities in the above categories have responsibility for the data processing, or act as totally independent data controllers. The list of existing supervisors is constantly updated and is available at the offices of Candy Hoover Group Srl - with single shareholder, via Private Eden Fumagalli 20047 Brugherio (MB) and on request from privacy@hoover.it .

6. Nature of the conferral and refusal

Apart from the provisions specified for navigation data, the user is free to provide personal data.

The conferral of data for the purposes referred to in section A) is optional but necessary. Any refusal to provide the data necessary for section A) will make it impossible to execute closely related and instrumental activities, for example, to obtain information requested or to use the services of the Data Controller.

Conferral and consent to processing for the purposes referred to in sections B) and C) is optional. The refusal of consent for the purposes set out in sections B) and C) above will have no negative consequences regarding the purposes referred to in section A).

7. Rights of the interested parties

You will be able to assert your rights in accordance with articles 7, 8, 9 and 10 of Legislative Decree No. 196 of 30 June 2003 by contacting the Controller, Candy Hoover Group Srl and sending an email to privacy@hoover.it You have the right, at any time, to obtain confirmation of the existence or otherwise of the data and to know its content and origin, verify its accuracy or request its extension, updating, or correction (Article 7 of the Personal Data Protection Code ).Pursuant to the same article, the interested parties have the right to request the deletion, transformation into anonymous form or the blocking of data processed in breach of the law, and in any case to object to the processing for legitimate reasons.

When contacting the Controller, the user is asked to provide e-mail address, name, address and/or telephone numbers, to enable the correct handling of the request.

In order to halt automated direct marketing communications (e-mail, SMS, MMS or fax) simply send an email at any time to privacy@hoover.it with the subject “cancellazione da automatizzato” (“unsubscribe automated”) or use our auto unsubscribe system for e-mail only, and you will no longer be disturbed.

In order to halt traditional direct marketing communications (operator calls, printed matter by post) simply send an email at any time to privacy@hoover.it with the subject “cancellazione da tradizionale” (“unsubscribe traditional”) and you will no longer be disturbed.

In order to halt any type of direct marketing communications simply send an email at any time to privacy@hoover.it with the subject “cancellazione marketing” (“unsubscribe marketing”) and you will no longer be disturbed.

8. Changes to the Privacy Policy

The Controller reserves the right to change, update, add, or remove parts of this privacy policy at its discretion and at any time. The interested party has the responsibility to check periodically for any changes. In order to facilitate checking, the disclosure will highlight updated information. Use of the site following the posting of changes will constitute your acceptance thereof.