Helpdesk Analyst required. Helpdesk Analyst required by my long-standing client based in Exeter. As a Helpdesk Analyst you will play a leading role in providing predominantly 1st line line support to the market-leading organisations business systems and users.

The Helpdesk Analyst will possess unrivalled organisational and technical skills in order to prioritise workload and meet SLA. You will have an extensive background providing technical support within a helpdesk / service desk environments, and possess strong troubleshooting skills, and excellent communication/Customer Service skills.

To summarise, the Helpdesk Analyst will have the following skills and responsibilities:

Windows 7

Exchange

Active Directory

MS Outlook

MS Office

Anit-malware

Citrix

ITIL

It is also highly desirable that you have some knowledge and commercial exposure to the following: SCCM, storage arrays and back-ups.

Strong communication skills are absolutely essential both written and verbal as you will be required to communicate with partners and clients abroad both on the telephone and via email. We are looking for a confident individual who is passionate about providing high level, quality support and who is motivated by delivering and end to end service.

If you are currently looking for work then please apply with your most recent CV and await my response.