Hi, I found the same problem and it always seemed to happen when I placed the taller items in front of it. Now, I place the smaller salad plates or bowls infront of that corner and have never had the same problem. Pay attention to whether what you place in front of it is blocking it or not. Good luckHi, I found the same problem and it always seemed to happen when I placed the taller items in front of it. Now, I place the smaller salad plates or bowls infront of that corner and have never had the same problem. Pay attention to whether what you place in front of it is blocking it or not. Good luck

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once a month bleach machine out and clean out soap and softner dispenser,so lets start cleaning you are going to need a powerful-pool shock and put 1/4 of the bag in the soap area,you well need to let it soak for 24hrs. cause you have mold in every inch of the machine.Now run the machine on cold water.After machine has gone through all cycles.Open door you may need to clean door seal with a old tooth brush,and you may need to lift seal to check underneath.after seals are clean and dispencer is cleaned were dispencer goes make sure its clean as well. after use always keep door open and dry out dispencer after each use.always use a 1/4 of a cup of clorox2 for HE. and clean machine out this should stop ths problem.

Check if the dish rack is reversed. If it is, it'll block the dispenser from opening.If that is not the case - you may have problems with soap dispencer solenoid or with control board. Unplug the d/w. Disassemble the door, and find the solenoid contacts on the dispenser. Check for continuity. No continuity - replace dispenser.If dispenser is ok, check wiring for continuity. Otherwise it's the board.

If you are you using a liquid soap or packets that will be the main problem.If your unit fills with water circulates the water and drains the water,and also heaters are working then you probally need to change to cascade powder soap.The film on the dishes is soap.The unit has so much build up in it that when it gets to the rinse cycle it is rinsing dishes with soapy water.You need to get 2 medium bowls fill both 2/3 up with white vinager,place one in upper rack and one in lower rack and run unit on longest cycle letting the vinager splash out during wash.do this with no soap and no dishes.Having soft water will allow you to use less soap.

I had the same problem with my GE Adora. The dishes were getting cloudy and the soap dispenser would not open. Turns out the hard water deposits were causing the soap dispenser to stick shut. I purchased and used Dishwasher Magic which is a dishwasher cleaner designed to remove limescale, rust and buildup. I used as directed and now my dishes are sparkling and the soap dispenser pops right open.