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PintassilgoPrints

PintassilgoPrints

Shop owner

PintassilgoPrints is taking a short break

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Note from shop owner
Hello. We're facing a severe delay on shipments made to US.

Brazilian correios states that because of a new rule from US Department of Transportation, all items shipped to US now have to be scanned (x-ray), and this is causing the unimaginable delay. This seems to make sense, as items sent to all other countries have been delivered in normal time.

We're really sorry and absolutely frustrated. We worked very hard to send everything super fast. We even closed earlier our etsy store to prevent frustrating people if there was a slow down in delivery times.
But never thought it could be this big, honestly. Items used to take 10 days to arrive.

We've been tracking every single item daily, and we noticed that the status on www.usps.com finally changed. We expect everything to be delivered soon.
Hope you enjoy receiving the puppets, despite this absurd and frustrating delay.

Note from shop owner

Last updated on Apr 21, 2011

Hello. We're facing a severe delay on shipments made to US.

Brazilian correios states that because of a new rule from US Department of Transportation, all items shipped to US now have to be scanned (x-ray), and this is causing the unimaginable delay. This seems to make sense, as items sent to all other countries have been delivered in normal time.

We're really sorry and absolutely frustrated. We worked very hard to send everything super fast. We even closed earlier our etsy store to prevent frustrating people if there was a slow down in delivery times.
But never thought it could be this big, honestly. Items used to take 10 days to arrive.

We've been tracking every single item daily, and we noticed that the status on www.usps.com finally changed. We expect everything to be delivered soon.
Hope you enjoy receiving the puppets, despite this absurd and frustrating delay.

Reviews

No reviews in the last year

Anonymous on Mar 7, 2011

3 out of 5 stars

The finger puppets are wonderful, but communication about the shipping delay was lacking. Proactive and continuous communication would have been ideal since this item was purchased in December as a Christmas gift.

Shipping

You can track your order at www.correios.com.br/servicos/rastreamento/internacional/default.cfm?Idioma=E.

Estimated shipping time is 13-18 business days to United States and Europe.

International shipping is somewhat expensive, sadly. But the shipping price will not change if you buy more than 1 item :D

Refunds and Exchanges

Our production is really really tiny, so all our items are made with an extra-care, you can bet that.
Our intent is to provide high quality and nice items that you will enjoy for a long time. But if there is anything you are unhappy with, please contact us. We will surely work on a solution with you.