"my short stay"

Durning my stay on mersea ward I got wonderful care from the staff. It was at night I had the problem I asked for pain killers as I was in pain but I never got any pain relief all I got told by the nurse relax and be quiteI aasked again for pain relief and nurse said that I have to wait for the morning staff I felt un eased and in pain for at least 3 hours I was crying in pain.

Responses

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Urology at RDEE4-Colchester General Hospital at 31/10/2014 03:13:12”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk