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I have an epson w3640 and w3540. My wife bought cheap ink…

Customer Question

I have an epson w3640...

I have an epson w3640 and w3540. My wife bought cheap ink cartridges and now the print heads don't clean properly using the printer cleaning routine in the printer menu. Is there something I can do to get the printers to print properly again.

There is no difference... what’s next... how do I flush the print heads pleaseHello?How do I cancel just answer and get my money back... clearly if I don’t pay an extra $39 I’m not going to get an answer while I’ve actually set aside time to address my problem

The additional service is optional, it is not needed and you can ignore it. I was not online when you replied as it was many hours after our interaction.

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question

Customer reply replied 1 year ago

I cleaned it up with qtips and alcohol and dried it. The black is a bit better maybe... the other there colors don’t print during the nozzle and alignment tests at all. The black prints the bars on the left and right sections fine but the top 5 bars don’t print properly for the nozzle test

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.