About us

Terms of delivery

Terms of Delivery

1. GENERALLY ON THE ONLINE STORE

The products in the online store are sold by Ole Hyvä Luonnontuote Ltd, business ID 1962844-1. We sell products to private persons of age in Finland.

2. PRODUCT PRICES

Product prices include value added tax. We reserve the right to alter prices and mailing tariffs. The price mentioned on the product page is determined by the minimum package size of the product. You can choose the wanted package size.

The price of the package can be seen in the menu for different package sizes.

3. ORDERING

The products are mainly ordered through the internet shopping basket of www.olehyvaluonnontuote.fi. All orders are confirmed with an e-mail stating

the price, mailing tariff and itemization of the order. The confirmation can only be sent if you have notified us of your e-mail address in connection with the made order. The customer adheres to the terms of delivery valid in connection to each order.

4. ORDERING ABROAD

When ordering from abroad we recommend you use our site in English and get acquainted with our terms of delivery in English. The customer is responsible for the customs and tax policies of the country of destination.

5. DELIVERY TIMES

We normally send the products ordered in Finland within 2 – 5 full weekdays from the making of the order. When mailing products abroad we resort to international express services who determine the time of delivery. Should the delivery take longer than usual we shall contact the customer by e-mail or telephone as soon as possible. If any ordered item is temporarily out of stock and there is a compensatory product available we shall contact the customer by e-mail and suggest the alternate product.

6. METHODS AND TARIFFS OF DELIVERY WHEN ORDERING WITHIN FINLAND

MATKAHUOLTO LÄHELLÄ - PARCEL

· To be collected from Siwa, Valintatalo or Euromarket stores.

· Enables collection late at night and during weekends.

· At the destination usually the next weekday following postage.

· The receiver will be notified with an SMS when the order is ready for collection.

8. METHODS OF PAYMENT

The products and their mailing tariffs are paid in connection with the order. Checkout internet payment service transmits your payment to the storekeeper. You have the payment keys of all banks in your use.

PAYMENT WITH CREDIT CARDS

You can pay your purchcases in the online store with Visa, Visa Debit, Visa Electron, Master Card and Debit MasterCard cards. Paying with cards happens safely with the Nets SSL-protected payment form. Neither the online store nor Checkout Finland Oy have any access to your card information and no card information will be saved into our systems. Our online store uses international ’Verified by Visa’ and ’MasterCard SecureCode’ verifying services for the verification of the card holder.

The online store uses the Checkout internet payment service in card payments. The online store functions as the marketeer of services and delivers products to the customer. The online store adheres to all legal and self regulated responsibilities.

The transaction of a card payment is made between the customer and Checkout Finland Oy (business ID: 2196606-6). Checkout Finland Oy accounts for all obligations and complaints involving card payments. Checkout Finland Oy is shown as the recipient on the card invoice and will transmit the card payment by the customer directly to the storekeeper.

9. CONDITIONS OF REFUNDING

The customer has a 14 day right to return the purchase. The right applies only to unused, resellable products in their original packages. If you wish to claim a refund, please contact us by e-mail in info@olehyvaluonnontuote.fi or by phone (05) 215 221.

Please let us know the following in your claim:

· The reason for returning the product ( if incorrect or damaged product ).

· Customer information.

· Do you wish only to return the product and to be reimbursed its cost to your

account or do you wish for us to send you a product in return to replace an incorrect or damaged one.

Complaint: If the delivered product is damaged please contact us as soon as possible.

Ole Hyvä – Genuinely Ecological Products made in Finland

Ole Hyvä Luonnontuote Oy produces detergents that are vegan and safe for humans and nature in Hamina, Southern Finland. Our company operates applying ethical values in all its functions by using 100% natural ingredients in our products and taking into consideration both sustainability and moderation on all possible levels of manufacture.

Contact us

Ole Hyvä Luonnontuote OyPL 7349401 HaminaFinland

info@olehyvaluonnontuote.fiTel. (09) 215 221

Subscribe to our newsletter

You can subscribe to our newsletter using the form below.

Email

By subscribing to the newsletter, you give us the permission to use your data for direct marketing. You can cancel the permission at any time. We will process your data in accordance with our Privacy Notice.

About us

Order tracking

Terms and conditions

Terms of Delivery

1. GENERALLY ON THE ONLINE STORE

The products in the online store are sold by Ole Hyvä Luonnontuote Ltd, business ID 1962844-1. We sell products to private persons of age in Finland.

2. PRODUCT PRICES

Product prices include value added tax. We reserve the right to alter prices and mailing tariffs. The price mentioned on the product page is determined by the minimum package size of the product. You can choose the wanted package size.

The price of the package can be seen in the menu for different package sizes.

3. ORDERING

The products are mainly ordered through the internet shopping basket of www.olehyvaluonnontuote.fi. All orders are confirmed with an e-mail stating

the price, mailing tariff and itemization of the order. The confirmation can only be sent if you have notified us of your e-mail address in connection with the made order. The customer adheres to the terms of delivery valid in connection to each order.

4. ORDERING ABROAD

When ordering from abroad we recommend you use our site in English and get acquainted with our terms of delivery in English. The customer is responsible for the customs and tax policies of the country of destination.

5. DELIVERY TIMES

We normally send the products ordered in Finland within 2 – 5 full weekdays from the making of the order. When mailing products abroad we resort to international express services who determine the time of delivery. Should the delivery take longer than usual we shall contact the customer by e-mail or telephone as soon as possible. If any ordered item is temporarily out of stock and there is a compensatory product available we shall contact the customer by e-mail and suggest the alternate product.

6. METHODS AND TARIFFS OF DELIVERY WHEN ORDERING WITHIN FINLAND

MATKAHUOLTO LÄHELLÄ - PARCEL

· To be collected from Siwa, Valintatalo or Euromarket stores.

· Enables collection late at night and during weekends.

· At the destination usually the next weekday following postage.

· The receiver will be notified with an SMS when the order is ready for collection.

8. METHODS OF PAYMENT

The products and their mailing tariffs are paid in connection with the order. Checkout internet payment service transmits your payment to the storekeeper. You have the payment keys of all banks in your use.

PAYMENT WITH CREDIT CARDS

You can pay your purchcases in the online store with Visa, Visa Debit, Visa Electron, Master Card and Debit MasterCard cards. Paying with cards happens safely with the Nets SSL-protected payment form. Neither the online store nor Checkout Finland Oy have any access to your card information and no card information will be saved into our systems. Our online store uses international ’Verified by Visa’ and ’MasterCard SecureCode’ verifying services for the verification of the card holder.

The online store uses the Checkout internet payment service in card payments. The online store functions as the marketeer of services and delivers products to the customer. The online store adheres to all legal and self regulated responsibilities.

The transaction of a card payment is made between the customer and Checkout Finland Oy (business ID: 2196606-6). Checkout Finland Oy accounts for all obligations and complaints involving card payments. Checkout Finland Oy is shown as the recipient on the card invoice and will transmit the card payment by the customer directly to the storekeeper.

9. CONDITIONS OF REFUNDING

The customer has a 14 day right to return the purchase. The right applies only to unused, resellable products in their original packages. If you wish to claim a refund, please contact us by e-mail in info@olehyvaluonnontuote.fi or by phone (05) 215 221.

Please let us know the following in your claim:

· The reason for returning the product ( if incorrect or damaged product ).

· Customer information.

· Do you wish only to return the product and to be reimbursed its cost to your

account or do you wish for us to send you a product in return to replace an incorrect or damaged one.