Your Questions Answered - Wisepay

Yes, you can easily merge the WisePay accounts and switch between each one, saving you the trouble of remembering different passwords for each account. Please follow the step-by-step guide below on how to link up your different accounts.Step-by-step Guide
1. Using this link, please log into one of your WisePay accounts. Please note it doesn’t matter which one you log into.
2. Once logged in please click on the header ‘My Merged Accounts’ then click on ‘Merge an Account’.
3. Please enter the user name and password for one of the other accounts you have been given then click 'Find Student Account'.
4. You will then see a list of matching accounts, please click on ‘Merge this Account’ shown to the right-hand side of the account that you are sure you would like to merge with.
5. You will then receive a confirmation message. When you return to the WisePay Homepage, under the header ‘My Merged Accounts’ there will be the option ‘Switch to Student’s Name’.

If you forget your password when logging in and entering your login details, please click on ‘No, it’s been forgotten’. Then you will be asked for your email address, please enter the email address that you have registered with WisePay. WisePay will then send an email to that email address containing your password.

If you haven’t registered an email address yet and have lost your original login details or you can not remember which email address you used, please email wisepay@hillsroad.ac.uk.