Trina and Ashley were the nurses [at OC Fertility] I dealt with and were AMAZING they were so wonderful to see each visit, which is so important considering how often you're there during treatment cycles...I loved that all of my visits were billed to insurance, seeing how I had zero fertility coverage with my insurance...

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Age

29 - 30

Treated

2012 - 2013

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IUI

Diagnosis

Anovulation, PCOS, Other

10

Describe your experience with CCRM Orange County.

I loved that all of my visits were billed to insurance, seeing how I had zero fertility coverage with my insurance, they were creative with billing as gyno care till we started my treament cycle, once I was diagnosed and treatment began those visits were out of pocket and as soon as I had a positive pregnancy visited went back through insurance as OB care for all the weekly visits in my first trimester under her care till I moved to my OB. I really appreciate that they understand that IF isn't wildly covered by most insurance, so their willingness to find ways to work around that is greatly appreciated.

During treatment, did you feel like you were treated like a number or a human?

She sat us down to start went through a whole analysis of our tests, Health habits and gave us a game plan to give us the health lies shot at treatment before she would actually let us start a treatment round. Most patients want to just start treament rounds, she wanted to wait to get us in a heather place before she would start a treatment round to try to get my hormones balanced better, my husband's health habits in a better place and his morphology numbers up. She gave us a game plan of what we needed to do to begin a round of treatment before we even started, so she helped us know what to do and where we were going. She flat out said she wanted to go this route so she wasn't wasting our time and giving us our best shot at success. She also personally called me to tell me once my hormone test was positive for being pregnant, which I still have that voicemail saved on my phone because it meant so much to me to hear it from my doc rather than just front desk or a nurse.

Describe your experience with the nursing staff.

Trina and ashley were the nurses I dealt with and were AMAZING they were so wonderful to see each visit, which is so important considering how often you're there during treatment cycles.

How was your experience with Sharon E. Moayeri?

I honestly have zero complaints she was there for all but one ultrasound and wasn't the one who preformed my IUI but that didn't matter to me she was so hands on and the only reasons she missed those two appointments were for other patients in surgery, she was very present in my whole experience of treament for which I've already recommended multiple friends to her.

Describe the protocols Sharon E. Moayeri used in your cycles and their degree of success.

She put me on meteformin to help regulate my hormone imbalance to work on the annovulation and PCOS for about 2 months attempting to get my cycles going again before we did any kind of fertility work. they didn't return so I had a progesterone induced cycle once my husband's morphology numbers were better. And that was our treatment cycle which she also suggested using femara so we did... I had regular ultrasounds to monitor folic growth throughout the cycle, I was given estrogen patches as we approached my trigger date. And she even will come in on weekends to check if your cycle is that close, which she did for me, I administered an HCG trigger injection from home the day before my IUI.

Describe the costs associated with your care under Sharon E. Moayeri.

Visits with insurance came in around $90 with an ultrasound, and bloodwork was about $35 but it all depends on insurance. My IUI aroud $1500 with meds procedure and out of pocket visits during my treatment cycle.

10

Doctor

Sharon E. Moayeri

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Orange County

CCRM OC Avocado

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

36 - 39

Treated

2010 - 2013

Success with this Doc

Yes

Treatment

3 IUI, 2 IVF, 1 Egg Freezing

Diagnosis

Diminished Ovarian Reserve

10

I loved this clinic [Newport Fertility Center] because it is small but very well organized and top of the line. Everything is really nice and seems new. I felt like I got so much attention and the top level of care. I usually only saw one other patient at my visits, and I never had to wait. It was so calm and professional. I got a good feeling whenever I went there, even through hard times...

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Age

36 - 39

Treated

2010 - 2013

Success with this Doc

Yes

Race

European

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 2 IVF, 1 Egg Freezing

Diagnosis

Diminished Ovarian Reserve

10

Describe your experience with CCRM Orange County.

I loved this clinic because it is small but very well organized and top of the line. Everything is really nice and seems new. I felt like I got so much attention and the top level of care. I usually only saw one other patient at my visits, and I never had to wait. It was so calm and professional. I got a good feeling whenever I went there, even through hard times.

During treatment, did you feel like you were treated like a number or a human?

The office staff and Dr. Kan were always kind, they were always on time which showed they valued my time, everything was comfortable and clean and nice in the office, Dr. Kan was always kind and funny and responsive to my concerns.

Describe your experience with your nurse.

The nurses were great - smart, knowledgeable, kind, responsive to questions, and worked well with Dr. Kan.

How was your experience with Mark Kan?

Dr. Kan is highly skilled and I felt I could trust him with my fertility. He was kind and funny and professional. I like that it is just him in the practice because you really develop a relationship with him, and he does everything for you. I could tell he is highly respected in the medical community by the way other doctors spoke of him.

What one piece of advice would you give a prospective patient of Mark Kan?

Trust him!

Describe the protocols Mark Kan used in your cycles and their degree of success.

I first froze my eggs with Dr. Kan when I was single. It was a typical treatment course - FSH injections to stimulate follicles, HCG to stimulate ovulation, and then oocyte aspiration to retrieve the eggs, with ultrasound monitoring throughout to determine timing - when the eggs were big enough but not too big. Then, later, with my husband, Dr. Kan wanted to save my frozen eggs as a backup. We did 3 IUI's, first with clomid, then with Clomid and FSH injections, they were unsuccessful. We did 2 full rounds of IVF and got pregnant with twins on our second round. Both rounds we did FSH injections, ultrasound monitoring, HCG, egg retrieval, and fresh embryo transfers. The first round there only 3 embryos that developed well, so we put in 3 at day 3. It was unsuccessful. The second round, which was successful, I did birth control pills to prepare for the cycle and acupuncture. We had 5 well-developing embryos, so we put in 2 at day 5. Both implanted and thrived, and I had fraternal twin girls!

Describe the costs associated with your care under Mark Kan.

The IUI cycles were around 1500-3000, less without the FSH injection costs. The egg retrieval with everything was $10000, the first IVF was around $15,000, the second $13,000

[The staff at CCRM Orange County was] Very short and rude. No hurry to get our positive pregnancy results for us. Waited days to find out when at my other client I only had to wait hours...Staff short and not friendly...Small office. Never had to wait. Always had billing questions. THey weren't very organized...

Small office. Never had to wait. Always had billing questions. THey weren't very organized.

During treatment, did you feel like you were treated like a number or a human?

Staff short and not friendly. Dr never remembered our case when we came in and would have to look up our info

Describe your experience with your nurse.

Very short and rude. No hurry to get our positive pregnancy results for us. Waited days to find out when at my other client I only had to wait hours.

What specific things went wrong at this clinic?

Lost paperwork

Failed to call with results

Provided conflicting information

How was your experience with Mark Kan?

Never remembered our case when we would go in to appointment and would have to retell him our info. Went to implantation and he saw us in the waiting room and walked by us and don't think he knew who we were.

Describe the protocols Mark Kan used in your cycles and their degree of success.

Menopur and follotism. This was my third cycle and my worst. Didn't produce many follicles only was able to retrieve 3 and two were fertilized. Only one to send off for testing. Miraculously the one ended up being normal and healthy. He wanted to stop the cycle bc one side was dominating for follicles but we insisted to move forward.

Describe the costs associated with your care under Mark Kan.

Around $16,000 plus genetic testing and meds

3

Doctor

Mark Kan

Communication

Trustworthiness

Compassion

Explained risks

Frequency seen during appointments

0

Clinic

CCRM Orange County

Newport Beach (Closed)

Nursing

Operations

Scheduling

Billing

Educational Resources

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N/A

Age

31

Treated

2013

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

Unexplained

N/A

Quaint, quiet and totally in control. You feel well taken care of and like an actual person rather than a number [at Newport Fertility Center].... I was the only patient scheduled per hour. I saw dr Kan every visit and every time. And never was rushed and always was understood and cared for very well.... I absolutely love this dr. He was a godsend after three failed iuis with a prior dr who I never saw.

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Age

31

Treated

2013

Success with this Doc

Yes

Race

Other

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Unexplained

N/A

Describe your experience with CCRM Orange County.

Quaint, quiet and totally in control. You feel well taken care of and like an actual person rather than a number.

During treatment, did you feel like you were treated like a number or a human?

I was the only patient scheduled per hour. I saw dr Kan every visit and every time. And never was rushed and always was understood and cared for very well.

Describe your experience with the nursing staff.

Absolutely Awesome

How was your experience with Mark Kan?

I absolutely love this dr. He was a godsend after three failed iuis with a prior dr who I never saw. So lucky to have had him help us!

What one piece of advice would you give a prospective patient of Mark Kan?

Just go for the consult and after talking to him and seeing his office and office staffyou'll know he's the right guy.

Describe the protocols Mark Kan used in your cycles and their degree of success.

Gah it's been so long and lifeboat crazy right now. I know he was very up front but very calm too. I was on a ton of medicine and he adjusted it during the cycle. He recommended us not to do two embryo transfer because I was a high risk for pcos. So wrongly transferred one embryo and ended up up with identical twins. So so exciting!

10

Doctor

Mark Kan

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

Nursing

Operations

Scheduling

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4

Age

35 - 36

Treated

2014 - 2015

Success with this Doc

No

Treatment

5 IUI, 1 Egg Freezing, IVF

Diagnosis

Anovulation, Male Factor, PCOS, Unexplained

4

[The nurses at Newport Fertility Center] were prompt and always followed up on any questions... I think they don't have appropriate medical record information tracking system. He [Dr. Kan] would forget sometimes about my past history or what was currently going on with my cycle.

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Age

35 - 36

Treated

2014 - 2015

Success with this Doc

No

Race

Other

Income

—

Occupation

Consultant

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

5 IUI, 1 Egg Freezing, IVF

Diagnosis

Anovulation, Male Factor, PCOS, Unexplained

4

During treatment, did you feel like you were treated like a number or a human?

During the IVF cycle procedure, Dr. Kan was considerate but after my last IVF cycle when I had a miscarriage he seemed so busy and was rushing through the conversation over the phone that made me feel like a number.

Describe your experience with the nursing staff.

they were prompt and always followed up on any questions

How was your experience with Mark Kan?

Dr.Kan is very knowledgeable however, I think they don't have appropriate medical record information tracking system. He would forget sometimes about my past history or what was currently going on with my cycle.

What one piece of advice would you give a prospective patient of Mark Kan?

You want to check his success results on SART and CDC...they haven't been publishing their results...why??? It was my first IVF cycle and never checked these sites to compare doctors