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Authorize.Net: Email Is Required After Submit

Asked by
carpepm
on July 18, 2013 at 02:30 PM

Hi, my client just tried to test this payment form:

http://www.broadview.ssmade.com/donate/donate-online/

They filled out all of the information, but received the following error message:

Error during transactionEmail is required.Please go back ande fix this

Please login to your Authorize.net Merchant account and in your Authroize account Interface, go to your Settings -> Payment Form -> Form Fields and uncheck the required box for the e-mail address.

Another way is setting your form email field to be required field. I would also recommend setting your form into a secure form since you will be collecting payment information. To make a form secure, please follow the instruction on this link.

If you need further assistance, please contact us again.

Answered by
carpepm
on July 18, 2013 at 08:21 PM

But my client DID enter an email address, and they DO want email to be required.

JotForm Support

Answered by
jonathan
on July 18, 2013 at 09:53 PM

Hi,

May I suggest you test first the Authorize.NET integration using the TEST Integration button

"But my client DID enter an email address, and they DO want email to be required."

I am not sure if you are still refering to the Authorize.NET integration. Did you meant to say, that when a customer is about to donate it requires the email account? I cannot see the email being required in a payment or donation transactions