Accent-ing responsiveness

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Accent-ing responsiveness

Greg King, president of Harris, appreciates the responsive service and quality products he receives from Accent Wire-Tie.

Harris, with manufacturing locations in Cordele and Baxley, Georgia, has been supplying equipment to the recycling industry for more than 100 years. While the company generally prefers to manufacture the various components of its machines in-house, Harris makes an exception for the wire-tiers that it uses on its two-ram balers and the bagging systems it uses with its HRB balers, opting to use the Accent 470 wire tier and the Envirobale System from Accent Wire-Tie.

“Their level of execution is such that I don’t have to worry about having to design a wire tier,” Greg King, president of Harris, says of Accent.

“The brand I have to protect is Harris, but I have no concerns about the Accent brand letting me down,” he adds.

The two companies have been working together since 2004.

“We have had such a strong relationship that when things need to be optimized or further developed, Accent responds to that,” King says.

“They are truly a service enterprise,” he says, adding that the company is “extremely responsive.”

Before Harris ships a baler to a customer, the Accent equipment is mounted to the baler for final testing and approval. If Harris encounters an operational issue during this process, King says, “Our crisis becomes their crisis.” Accent knows a shipping date has been established with Harris’ customer, he says, and the companies work together to avoid delays that could affect timely delivery.

“They will do whatever they need to do to ensure proper execution and a consistent level of service,” King adds.

Accent’s responsiveness and consistency can be traced back to its founder, JP Sims, and the company’s President and CEO Bill Sims, he says. King adds that he has a high degree of trust in and respect for both men and that their approach to their business aligns with his expectations of Harris.

He says, “Accent has obtained market share by executing consistently and maintaining the quality of the products they offer.”

Accent Wire-Tie has 20 full-time engineers and service technicians who maintain and service equipment that is out in the field to ensure optimal performance. Accent’s responsiveness applies whether Harris’ customer is in the U.S. or halfway around the world. “Accent responds quickly, regardless of continent,” he says. This is key for King, who adds that Harris and Accent are each in the relationship business. “Brand is everything.”

As far as King is concerned, Accent lives up to its tagline: Strong Products. Strong People. Strong Ties.