SmartThings Support

How to exclude Z-Wave devices

Z-Wave devices require a separate command and physical confirmation from the device itself (usually a button press) in order to be reset (or "excluded") and removed from a controller (like the SmartThings Hub).

Note: In order to exclude a Z-Wave device in the SmartThings app, you must have the physical device with you and be within range of the SmartThings Hub.

Removing and excluding a device that is already connected

Your Hub will enter exclude mode automatically when you remove a Z-Wave device is removed from the Devices menu.

From the Home screen, select Menu () and touch Devices

Select More Options () and touch Edit

Touch the minus icon (-) next to the device

Touch Delete to confirm

The app will prompt you to perform a Z-Wave exclusion on the device. Refer to the device's manual for specific exclusion steps

The app will indicate when the device is successfully removed. Touch Done

Excluding or resetting a device that is not yet connected to SmartThings

If you're having trouble adding a Z-Wave device that was previously in use, or if your new device won’t connect after several attempts, you may need to reset your device through a Z-Wave exclusion. Sometimes a device partially connects, or is partially removed, behind the scenes. Resetting/excluding the device through the General Z-Wave Device Exclusion process will likely fix these problems.

Here are the steps to perform a General Z-Wave Device Exclusion:

From the Home screen, select Menu () and touch Devices

Select the SmartThings Hub

If you have SmartThings Wifi, select your Wifi Hub and then Use SmartThings Hub

Touch More Options () and select Z-Wave exclusion

The app will prompt you to perform a Z-Wave exclusion on the device. Refer to the device's manual for specific exclusion steps

The app will indicate when the device is successfully removed. Tap Done