Speech Technology News Features

We asked our regular contributors and columnists what speech technology trends and stories will dominate the headlines in 2019. Which of these predictions do you think will come true in the year to come, and which do you think we'll still be waiting for in 2020?

Industry Voices

Customer experience is at the heart of every brand, but one of the most frustrating experiences for customers often comes when they're contacting you. Voice biometrics may be able to help streamline and improve their experience.

What do you picture when you think about chatbots? A speech bubble on a screen? Maybe one of the many virtual assistant devices making their way into homes? Whatever the picture is in your mind's eye, it's likely it involves digital channels. But Scott Horn, CMO of [24]7.ai, says you're missing a big piece of the puzzle if you're only taking a digital approach to chatbots.

HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.

Speech Technology Digest

The Indian Angel Network announced that the winner of the IAN Global Startup Competition for Babson College affiliated entrepreneurs is Spext, a technology that turns recorded voice content into useful, editable content.

Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important