macrodyne,
inc.

1
Fairchild Square s
PO Box 376 sClifton Park, New
York 12065 USA

Macrodyne, Inc. shall guarantee that a staff of knowledgeable trained
engineers will be available to aid the customer with routine and emergency
situations to include troubleshooting operations to isolate and identify failed
components, etc. in a timely manner. All major system components may be
removed and replaced without the need to disconnect field terminations allowing
subsequent analysis at the board level back at the factory. Substitution
equipment is typically shipped within 24 hours of notification and isolation of
failure. Replacement equipment is typically shipped within 7-10 days after
receipt of failed components.

All units are warranted against defects in material and workmanship for a
period of one year from the final acceptance of the equipment. Faulty
units will be repaired at no charge when returned to the factory or authorized
service center within the warranty period.

A service/support facility shall be maintained in accordance with established
business practices, which shall be open with facilities for receiving incoming
calls during normal business hours for customer support.