lisam, maybe they got their act together. Let's hope it stays at way. After that mysterious period of radio silence, I did get my pellets. Not good that they did not respond to reasonable customer inquiries. Linda built the business with a combination of outstanding products and beyond outstanding customer service.

As some of you know, I was driving from Boston to Portland OR a few years ago, and spent a lovely afternoon visiting with Linda and her husband. They are such nice people, and I got a tour of the barns where they stored the hay and pellets. Their home and the surrounding area are very beautiful.

It could be that they switched the website to another host. That often happens when one company is bought out, and it usually results in a period of radio silence while they're tweaking all the settings.

Going to a different host is definitely a possibility. When Linda first decided to sell hay, years ago, I helped with a simple order form - then we switched to some free business software and later different free business software (oscommerce to zencart). Then she went with a company and paid software. I had a chance to meet Linda and her husband many years ago. She is indeed a wonderful person.

Looks like they are still having software issues.
I didn't get the email about second cut being available. However, I did receive an email over the past week asking for a "review of my recent purchase of 3rd cut hay." Except I have not purchased hay recently; my last order of 3rd cut was last November.