Windows 10: HP printer showed under unspecified devices.

HP printer showed under unspecified devices.

I installed drivers from windows update in add a printer. Driver installed but whenever I connect the printer it shows in unspecified devices in devices and printers and I am not able to print. please help.
thanks.

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Please head to hp.support and find the latest full software driver package for your device. Download.

Then on your system, open device manager and uninstall any and all HP3030's. If asked if you want to remove drivers say yes.

Once everything is removed disconnect printer from system.

Then open apps in settings (Start > Settings > Apps) and uninstall any software associated with this printer. I would also check under programs in control panel. To get to control panel type control panel in Cortana search box, should be right at top of found items.

Start install and answer the questions. When the software says it can't find printer reconnect the printer and install should continue on.

Ken

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HP printers in particular can't be attached before drivers installed. If you do Windows loads MS drivers. I've gotten to the point that with all printers I install software first. Some don't ask for the printer and for the ones that do I attach when they get cranky.

Take care.

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