That didn't work. It is jammed. Probably broke. I ordered another wand but I don't know how I'm going to get this broken one off in order to install the new one.That didn't work. It is jammed. Probably broke. I ordered another wand but I don't know how I'm going to get this broken one off in order to install the new one.

i cant see how it can be stuck are you pressinhttp://www.youtube.com/watch?v=k1Q1efSZc6g&list=PLB339C31081FD3B16g the correct button this video may help youi cant see how it can be stuck are you pressinhttp://www.youtube.com/watch?v=k1Q1efSZc6g&list=PLB339C31081FD3B16g the correct button this video may help you

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Hi,
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Related Questions:

I'm sorry to hear you're having difficulty releasing your DC25's wand, but this is likely to be simple to resolve. It probably just means that the hose was twisted around when you last replaced the wand on the machine - allowing the hose to unwind will free up the wand. Just follow these steps:

I'm confident this will help, but if you'd like any further guidance after you've given this a try, you can reach our experts directly by calling the Dyson Helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

DC25's instant-release hose and wand are designed to detach quickly and easily when you need them. There are no fiddly clips or buttons to press - when you extend the wand upwards to it's fullest extend and pull it firmly, it should separate from the main body of the vacuum:

If the wand seems jammed, or you continue to have difficulty removing it, our experts are on hand to take some further details and provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/jammed-wand-video to find out how to unkink the hose. hope this helps.

Our Getting started guide shows how to use your DC25's wand and hose. Pulling the wand straight up to its fullest extent will disengage it automatically, ready for cleaning stairs and other awkward areas around the home:

If you wanted to remove the hose from the vacuum completely - to replace the hose with a new one, or to check for blockages - you just need to disengage the wand, remove the clear bin and cyclone, then press the hose release tab as you pull the hose upwards:

I hope this helps, but if you'd like any further advice you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

A jammed DC25 wand may mean that the hose was twisted when the wand was last replaced on the machine. This can prevent the wand from extending or retracting fully. The video I've attached shows you the simplest way to resolve this.

If you would like any further advice from our experts, you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

I'm sorry to hear you're having difficulties with your DC25. If the wand seems to be jammed, it may be because the hose was twisted when you replaced the wand on the machine the last time you used it. To release the hose, please follow the simple steps shown in the video below.

This should resolve your issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Your wand is getting stuck in the hose because the hose is twisted - you need to unwind it:

1) Pull the wand up as far as you can, all the way if possible
2) Stretch the hose out and unwind it, use some babypowder on the metal part of the wand and in the future, unwind and stretch the hose out after you use it

3) If you can't get the wand all the way out, remove the canister from the front, push the button where you see the 7 vertical grooves (on the opposite side of the hook that you wind the cable around) - then pull on the hook and pull the hose up and off of the machine - stretch the hose out from the bottom and pull the wand out - now apply baby powder to the metal rod and disconnect and stretch and unwind the hose every time after you used the wand to clean.

The hose is getting twisted on the machine and so the wand gets stuck in the hose.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.

The hose is getting twisted on the machine and so the wand gets stuck inside it.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.