In previous dealership federal audits, investigations and civil litigation, independent dealers have been required to provide documented proof of all required compliance training and to produce all written Policies on demand. Failure to produce documentation of required training and/or Policies, has contributed to fines in the tens of thousands and even federal prison terms for the dealer.

CSI is the key to customer loyalty and continued referrals. With so much information available today to the average car buyer, how is your dealership making sure that you resolve issues with buyers before they make it to the ratings or social media sites? With NIADA’s CSI solutions, you will receive feedback directly from customers via electronic surveys or phone response. You can automatically catalogue, assign and resolve any issues that arise based on business rules that you define. This will help you hold your staff accountable for every customer complaint or suggestion and ensure that your CSI scores remain stellar. To sign up or for more information go to http://id.dealersocket.com/niada or call 855-395-1485

The Coordinating Committee For Automotive Repair (CCAR) is a not-for-profit organization that works with the automotive industry to provide best practice information and training.

HazmatU – a suite of online Hazardous Material handling courses – was launched in 2005 to help those who work with air bag modules, seat belt pretensioners, batteries and more to comply with U.S. Department of Transportation (DOT) training requirements.

Moreover, CCAR’s “Alliance” agreement with the Occupational Safety and Health Administration (OSHA) works to develop best practices for those who work on or around vehicles to help protect employees’ health and safety.

MEMBER DISCOUNTS
• HazmatU is available for $279 for a 12-month subscription (regular retail price is $299)