Friday, November 18, 2011

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Network management is often focused on the network layer,
enabling communication service providers (CSPs) to monitor and track network outages
and issues, call drop rates, and mean-time-to-repair response in a reactive
manner. However CSPs face key challenges that are driving them to reassess
their existing business support systems, operational support systems, and
service management capabilities. Key factors causing these shifts include an
increasingly competitive landscape, seamlessly deploying new services to
customers, stagnant revenue streams from legacy services and addressing
customer churn rates. Managing seamless, cost-effective service deployment and
proactively identifying the location and cause of problems in this competitive environment
requires CSPs to take a holistic end-to-end approach to service management.
Taking this approach enables service prioritization and resolution priorities
to be identified and evaluated based on the impact on customer experience. READ THIS WHITEPAPER FOR FURTHER INSIGHTS: