Sensory impairment

Visual impairment

Whether you are visually impaired or blind, Air France does its best to make your trip as safe and pleasant as possible.

At the airport

If you are traveling alone, assistance services are available to help you:

check in,

access the aircraft,

exit the aircraft and reclaim your baggage.

If you have a connection, you can also obtain assistance to facilitate your transfer from one flight to another.

Please note: we recommend that you request assistance during booking and no less than 48 hours before your departure.

On board

Upon boarding the aircraft, the cabin crew will help you get seated and give you information about your immediate surroundings: where you are located within the aircraft (proximity to the doors and emergency exits, restrooms, etc.), where the call and entertainment system buttons are placed, where the oxygen masks are located and how they are used, etc.

If you wish, members of the cabin crew can also personally explain the safety instructions.

All aircraft in the Air France fleet have instructions written in Braille. To locate them, simply ask the cabin crew.

In the latest aircraft, certain useful information (seat numbers, instructions in the restrooms) is also written in Braille.

On long-haul aircraft, safety videos as well as certain information and entertainment videos are subtitled in “high contrast” (in both French and English) for visually impaired passengers. The onboard program always includes an audio book.

If you wish, members of the cabin crew can describe and explain your tray’s composition during meals.

Additionally, our cabin crew members will help you access the restrooms. However, you will not receive any assistance within the restrooms.

Your guide dog

Air France authorizes the transport of your guide dog at no extra charge. The conditions for having your dog accepted and transported on board are as follows:

It must comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.

Its function as a guide dog must be apparent by its dog tag or harness.

It may travel without a muzzle.

It must remain leashed at all times.

It cannot obstruct the aisles inside the aircraft.

It must be well-behaved in all circumstances.

You will be offered a seat with the most space possible, but your dog may not occupy a seat and is forbidden from occupying the space near the emergency exits.

On flights lasting longer than 8 hours, we may ask you to demonstrate that you are prepared to handle your dog’s hygienic needs (primarily, the natural need to relieve itself).

For more information on the transport conditions for your assistance dog, please see our
Animals section
. Please note: a dog that is still being trained and is not accompanying a blind passenger cannot be accepted in the cabin.

Please note

We strongly recommend that you inform us of any intention to bring a guide dog on board no less than 48 hours before your departure.

Hearing impairment

Please do not hesitate to inform us of your impairment so that we can provide you with the assistance you need. Please do so no less than 48 hours before your departure.

In order to facilitate communication with our staff, magnetic hearing loops are available in certain airports (notably at airport's customer service counters), point of sales, etc.

On board, our cabin crew members have been trained to communicate with passengers that are hard of hearing or deaf. Please do not hesitate to let them know if you need additional assistance.

Certain cabin crew members are also able to speak French sign language (LSF).

On intercontinental flights to the Caribbean or Indian Ocean, a personal entertainment screen is available for you to enjoy our selection of films subtitled in English.*