Don't abuse counter help

Published: Sunday, October 11, 2009 at 4:52 p.m.

Last Modified: Sunday, October 11, 2009 at 4:52 p.m.

To The Editor: Times-News front page headline reads "What A Shame." That line should have been included in the article below regarding police having to calm crowd at the Morris Broadband office.

I walked into their office on Thursday afternoon on an unrelated matter to witness two customers taking out their frustrations on the three employees behind the counter. This morning I walked in to observe several unruly customers. One irate person continued to remain at the counter after being serviced by counter help.

He steps aside turning to the patrons in line subjecting us to his desultory. I admire those on the front line, the customer service employees in keeping their composure. As the week unfolded, officials knew what was happening. I think it only fair for high level employee(s) to be present with the rank and file to answer questions in an orderly manner and not the verbal abuse present.

<p>To The Editor: Times-News front page headline reads "What A Shame." That line should have been included in the article below regarding police having to calm crowd at the Morris Broadband office. </p><p>I walked into their office on Thursday afternoon on an unrelated matter to witness two customers taking out their frustrations on the three employees behind the counter. This morning I walked in to observe several unruly customers. One irate person continued to remain at the counter after being serviced by counter help. </p><p>He steps aside turning to the patrons in line subjecting us to his desultory. I admire those on the front line, the customer service employees in keeping their composure. As the week unfolded, officials knew what was happening. I think it only fair for high level employee(s) to be present with the rank and file to answer questions in an orderly manner and not the verbal abuse present. </p><p>Michael R. Kaumeier </p><p>Hendersonville</p>