Category: FFT

The NHS Staff Friends & Family test measurement for the final quarter of 2017/18 will soon be under way and organisations must be wondering if the current pressures and media attention on the NHS will have an impact on their own results. Previously we have…

Busy A&E and Minor Injury departments understandably struggle to achieve good FFT response rates. Its all too easy to rely on passive collection of responses to the FFT questions via electronic kiosks, tablets or comment boxes. The result is that unless busy staff are encouraging…

CoMetrica is pleased to announce that they will be sponsoring a prize category at the National Patient Experience Network awards which are being held in Birmingham on the 21st March 2017. For more information about the awards click here

As acute trusts come under increasing pressure in the past few months, staff effort in helping maintain coverage and response rates for the NHS Friends and Family Test may have been diverted. The most recent figures from NHS England show that in December, the response…

As we get older we tend to be greater users of healthcare and it is not surprising that while patients cover all ages, older users are more familiar with paper communication. But a growing proportion are computer and smartphone users and so measuring patient experience…

Our systems allow results from multiple channels, including manual paper forms you may use within services, to be collated on a daily basis into a common database. This lets you view all your results together and check for any bias or under-representation. Our collection channels include:…