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This place is the worst hospital in the valley. The er staff shows no care and are quick to treat someone like they're some sort of degenerate. Even though they know I have crohns, a disease known to cause... more severe pain they still want to assume something because I'm in pain. You would think Dr's would be able to differentiate between benign headaches etc and a disease known to cause chronic pain. But no..... this hospital is awful. Do not come here if you seriously need help.

Love Banner Boswell hospital this is the best hospital in the west valley hands down! Not all banner hospital provide the same level of care nor do they all have good doctors and nurses but the medical... more staff at Boswell goes above and beyond and provided much better care than any other hospital I have ever been to even with children even though it's not there specialty I would bring My kids to this ER over any other the care and compassion they provide is top notch. They have even fixed many times mistakes other nearby hospitals have made for example My husband went to Del Webb because he was sick with an infection they kept him for 4 days upon discharge they did not recheck his lab work before clearing him to go home and just 5 hours after leaving Del Webb he got extremely sick at home so I rushed him to Boswell and even though they were EXTREMELY busy they still provided amazing compassionate care in a timely matter. They realized that his liver was affected by the treatment he received at Del Webb and that was why he was sick (although those weren't there exact words they explained events that occurred and reasoning for what was happening in a way that was easy to underatand.) They quickly got him a new consult with infectious disease and he is now on the road to recovery. Although we are VERY upset that we have to pay another very large copay to Banner for a second admission less than 12hrs after he was discharged we are very happy and greatful to Boswell for getting my husband on the road to recovery and fixing the mistakes Del Webb has made. I wish all Banner facilities provided the amazing care that Boswell gives. :)
(Side note upon discovery of what caused the problem im very proud to say they stayed very professional and didnt say anything negative about there sister hospital Del Webb I was very impressed your ER staff at Boswell are clearly proud to be Banner employees which says alot about your company)

Overall horrible experience. I went to the ER at the recommendation of my PCP for a foot infection. I was tested for infection and kept in the ER waiting. I was told I may have MRSA and was told that two... more tests came back with growth on them and they were inconclusive and would need time. I was placed "under observation" which I didn't really understand although later saw that I had signed a paper saying I did. I was under extreme stress and they should have known by my insurance to admit me as an inpatient as this would cost me a LOT less and was basically the same treatment. I was eventually admitted the next afternoon as an inpatient and kept another day and a then told on the third morning that the tests showed normal staph and I could go home with 10 days of oral Keflex. This was at around 11am. They did everything in their power to keep me another day including refusing to discharge me without home healthcare being in place after I told them I didn't want it! I told them that I would rip out my IV and was going home regardless. They even sent some nasty woman from "Financial services" who harangued me and told me that I could have NO financial assistance and needed to pay my bill. I was stunned at this total lack of professionalism. The patient advocate even tried telling me that the home healthcare was stating that I had no insurance, that my policy was invalid. I gave her, Sarah, my insurance card and fumed. I got dressed into my street clothes, removed my electrodes, and sat outside my door more than once saying I was leaving "period". Again, I was told that I couldn't leave without the home healthcare. I was ready to call 911 and report being held against my will when magically my discharge went through after about a 5 hour ordeal. I will NEVER recommend this group and will be changing my medical group as soon as I can with the help of United Healthcare who is my Medicare Advantage plan. Shameful behavior on the part of medical professionals. My name is Greg Cravens and I am not going to do this anonymously. My dates of stay were August 18-21st, 2017. Take my advice wisely.

How was the explanation about medicines before use?

Stagg "Sometimes" or "Never" explained about medicine before giving to me

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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

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My room and bathroom were "Usually" clean

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My room and bathroom were "Sometimes" or "Never" clean

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How was the area around your room?

The area around my room was "Always" quiet at night

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The area around my room was "Usually" quiet at night

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The area around my room was "Sometimes" or "Never" quiet at night

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Were you given information about what to do during your recovery time at home

Yes

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No

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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

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7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

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Yes I would probably recommend this hospital

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No I would not recommend this hospital

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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 100%(2% above the national rate)

Aspirin prescribed at discharge

Rate - 100%(1% above the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Rate - 97%(1% above the national rate)

Preventive Care

Immunization for pneumonia

Rate - 98%(6% above the national rate)

Immunization for influenza

Rate - 98%(8% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 98%(equal to the the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Not Available

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Rate - 15.2%(equal to the the national rate)

Pneumonia (PN) 30-Day Mortality Rate

Rate - 10.9%(1% below the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Rate - 18.8%(0.5% above the national rate)

Heart failure (HF) 30-Day Readmission Rate

Rate - 19.7%(3.3% below the national rate)

Rate of readmission after hip/knee surgery

Rate - 4.4%(1% below the national rate)

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 15.3%(0.7% below the national rate)

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