Welcome To Sentry Marketing Group

Revised on 2/12/2012

Please carefully review the information on this page

Welcome to The Sentry Marketing Group! Your application has been approved. Your account with our company will become fully active in 6 to 8 hours.

This page is intended to give you all of the information that you need to get started. If you have any questions, please review the FAQ on the shopper’s homepage of our website (www.sentrymarketing.com). If you cannot find an answer to your question there, you may email support@sentrymarketing.com.

IS MY ACCOUNT FULLY ACTIVE AT THIS TIME?

No. Your shopper account is not fully active until you receive a second email from us. This email will notify you that your access to the Sentry Marketing Group Support Center has been granted.

WHAT IS THE SHOPPER SUPPORT CENTER?

The Shopper Support Center is our dedicated space for all shopper resources. You will find links to our assignment preparation center, assignment scheduling and report submission website, assignment history page and other resources.

WHEN CAN I ACCESS THE SHOPPER SUPPORT CENTER?

You will be able to access the Shopper Support Center once our system created your user ID and password. User ID’s and passwords are created two times per day according to the following schedule:

All times Eastern: 1PM, 9PM

You will receive an email from us notifying you that your access has been granted and that your account is fully active.

HOW DO I ACCESS THE SHOPPER SUPPORT CENTER

The Shopper Support Center can be accessed from the shopper’s page of our website.

PASSWORD INFORMATION

A user ID and password are needed in two places:

To enter the Shopper Support Center
To enter Your Assignment Connection (where assignments are scheduled and completed)

For ease of use, your user name and password are the same for both locations. Your user name is your email address and your password is the first two letters of your last name + the last four digits of your phone number.

TECHNICAL REQUIREMENTS

If your computer is new and running a 64 bit operating system, you must use Internet Explorer 32 bit to view the courses. The is because Macromedia does not make a version of Flash that is compatible with the 64 bit version of Internet Explorer.

You must be able to receive mail from the domains @sentrymarketing.com and @archondev.com. Check your SPAM, JUNK MAIL and other settings to be sure that this mail is finding its way to you. You MUST be able to receive email from these domains to shop for us.

You should be using a current version of either Internet Explorer, Firefox or Safari. Other web browsers may not provide optimal performance.

It is very important that your computer have the most current version of Java and Flash. The links below will take you to web sites where you can easily check if these programs are up to date:

Java – www.java.com and click on the link “Do I have Java?”

Flash – http://www.macromedia.com/software/flash/about/

Your screen resolution must be a minimum of 1024 x 768.

You should add the website www.sentrymarketing.com to your list of safe websites.

Orientation | GETTING STARTED WITH THE SENTRY MARKETING GROUP

After you have been granted access to the Shopper Support Center, you will be ready to view the New Mystery Shopper Orientation lesson. This course is a one time overview that was developed to provide new mystery shoppers with our company a self-paced tool that introduces them to the policies, procedures and guidelines that will help prepare them for successfully completing assignments for our company.

ACCESSING THE LESSONS

Go to www.sentrymarketing.com and click the SHOPPERS link The Shopper Support Center login is located on the right hand side of the page.

Login with your ID and password.

From the homepage of www.sentrymarketing.com, click the peach “Assignment Instructions” button on the right side of the page.

Scroll down to the “Orientation” header and complete the “New Mystery Shopper Orientation” lesson first.

Each lesson has several tabs. Be sure to click and review each tab, and review any links included in the lesson, such as the client’s website or the sample form(s), where applicable.

There is a quiz at the end of each lesson. You must pass the quiz with a 90% or better to become certified in each.