Implementation Process

In the healthcare industry, where patient care and demanding work hours
are the norm, employing a new medical
management software system can be difficult. Hardware and software
have to be compatible, your staff needs to be trained on the new software,
old records need to be converted and uploaded, and your practice still
needs to be able to treat patients throughout this process.

For these reasons, we have developed a superior implementation process
at MBSS. Our multi-step implementation process has proven to be a very
effective way of ensuring that your software is properly installed and
configured, while adhering to the deadlines your office has set.

Step 1: A Needs Analysis is performed

A Needs Analysis is a method we use to determine your level of medical
management software needs. A System Consultant is assigned to conduct
a Needs Analysis on your practice, which involves assembling detailed
information about your company, and the technology is requires to operate
most effectively. With your input, the Consultant will make recommendations
about which MBSS products and services would work best for your office.

Step 2: Software purchasing

At this point, we will discuss your software purchasing options, including
financing options, if they are applicable. Then we assign a Project Manager
to your office, and this individual acts as your primary liaison with
our company, answering your questions and assisting you through the rest
of the implementation process.

Step 3: Delivering the software

MBSS promises quick delivery of its products. In most cases, your software
purchase will arrive within 48 hours of your purchase. This is an important
step to us because we want you to be able to benefit from the many advantages
of MBSS software as quickly as possible.

Step 4: Installation

Installing your software is one of the most important and exciting steps
in our implementation process. It can also be complicated, which is why
the Project Manager coordinates all of the installation procedures. With
the help of one of our technical support specialists, the software is
installed remotely to ensure your office receives the precise requirements
needed.

Step 5: Training your office

After the installation process is complete, training schedules will be
set up for you and your staff. To be as accommodating as possible, MBSS
offers online training that can be performed at a time most appropriate
for you or onsite training with the assigned Project Manager. We also
encourage new clients to visit our headquarters in Florida where we offer
further training. We have outlined our training sessions here.

Step 6: Creating data files

If your office is transferring from one type of medical management software
to MBSS software, the data will have to be converted, which constitutes
a substantial portion of our implementation process. Data conversion is
crucial to your new software system, so this is something that you need
to consider upon purchasing the software. Your Project Manager will be
able to assist you in deciding which method of data conversion would be
best for your office.

Step 7: EDI Set-up and Testing

In order to allow electronic transactions to take place with your new
software, your electronic data interchange (EDI) needs to be set up, a
process that can slow down the overall implementation process. In order
to speed up the process, your Project Manager will facilitate this step.
It requires you to submit forms to carriers who will then contact you
for registration information.

Step 8: Customization

This step is only applicable to companies that have specifically requested
some form of custom programming. Most customization is generally performed
during the installation process.

Step 9: Testing your system

Any work completed using your new software, prior to our “go-live”
step, is performed in test mode. This is the system we use to ensure that
your products are working appropriately. We test all aspects of the program
including scheduling, reporting, and payments. We do not want your system
failing you once we go live.

Step 10: Go-Live

After the above steps are completed, your system and your staff are ready
to go live. The data conversion step created your master data file which
is now uploaded into your system. This means that you can now use your
software for all of your practice management needs. Depending on how large
and complex the set-up is, during this stage the Project Manager may be
onsite to provide assistance with the process. If not onsite, their expertise
will be available from our headquarters.

Step 11: Supporting your system

A crucial part of MBSS’s philosophy is to support our clients after
the installation, training and go-live processes are complete. That is
why we offer complete support to your system through our Training Help
Desk, our Technical Support line and other resources. With MBSS, our assistance
does not end with installation.