Service Rates & Penalty Fees

The City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from our wholesale water supplier North Texas Municipal Water District to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors.

Current water and sewer rates listed below as of November 1, 2017.

Increase in 2018 Water and Wastewater Rates

The City of Allen and NTMWD perform cost projections and rate studies to determine how much money they will spend to deliver safe, reliable drinking water to each of their customers. In 2017, NTMWD informed member cities that a rate increase of about 10% per year for the next five years was needed to develop new water supply sources, replace aging infrastructure, and enhance new technologies to further safeguard public health.

In 2018, NTMWD announced that budgeting changes would result in a lower wholesale water rate increase to member cities than initially announced. Those savings will be passed on to Allen utility customers by lowering the expected 10% annual water rate increase to 7%. This increase in combined water and wastewater charges will be approximately $7.70 per month for a residential customer using an average of 10,000 gallons of water per month. Residents will see the new rate reflected in their November 2018 utility bills.

A commercial water deposit of $50 is required for all non-residential customers. Non-residential water minimum bill increases based on meter size.

Commercial Meter Size

Minimum Charge

1 ½"

$40.38 per month

2"

$80.97 per month

3"

$121.19 per month

4"

$161.57 per month

6"

$403.93 per month

Commercial Volumetric Charges

Includes commercial, industrial, municipal, schools, apartments.

Up to 1,500 gallons

Monthly minimum above

1,501 to 4,000 gallons

$2.76 per 1,000 gallons

More than 4,000 gallons

$3.43 per 1,000 gallons

Irrigation & Fire Protection

Up to 1,500 gallons

Monthly minimum above

More than 1,500 gallons

$6.71 per 1,000 gallons

Construction Fire Hydrant Meters

Up to 1,500 gallons

Monthly minimum above for 3" meter ($121.19)

More than 1,500 gallons

$4.72 per 1,000 gallons

Commercial Sewer

Billed based on total water usage. Includes commercial, industrial, apartments.

Up to 1,500 gallons

$31.23 per month (minimum bill)

More than 1,500 gallons

$4.09 per 1,000 gallons (no maximum)

Municipal & School Sewer

Billed based on total water usage. Includes municipal and school customers only.

Up to 1,500 gallons

$27.30 per month (minimum bill)

More than 1,500 gallons

$3.61 per 1,000 gallons (no maximum)

Charges for Outdoor Trash Enclosures With Sanitary Sewer Drains

a) Single Enclosure approximately 10 feet by 10 feet in size - $14.52 per month. b) Double Enclosure approximately 10 feet by 20 feet in size - $29.04 per month. c) Enclosures of varying sizes charged at a rate of $0.1452 per square foot of enclosure space per month. d) The City Manager or their designated representative is authorized to subjectively reduce these charges by up to 50% for outdoor trash enclosures that are designed with roofs, sidewalls, and final surface grades that effectively reduce the introduction of storm water into the enclosures.