Job Summary: We are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and do what really matters. The Reporting Analyst will be reporting to the MIS Manager, call centre reporting analyst will provide reporting and database development support to the business

Primary Responsibilities

Primary duties may include, but are not limited to:

Design and development of databases, spreadsheets, and reports as requested by the managers

Undertakes fact-finding and analysis; assists in the preparation of reports, correspondence, visual presentations, and other materials.

Oversees and facilitates flow of information between and among operations, departments and campaigns

Ensures that deadlines are monitored appropriately and informational reports are received from relevant program managers in a timely manner.

Prepare, develop and analyze daily, weekly, monthly and quarterly reports and presentations on Key Performance Indicators and other key statistical data on the Service Center that will be presented to various management groups.

Consult with management regarding trends and changes needed in the Service Center to promote success.

Lead efforts designed to improve service levels within the organization by ensuring the most efficient use of current technologies and resources.

Serve as a resource to Service Center Interns assisting with various data collecting tasks.

Analyze raw data and develop written reports and summaries for various internal and external sources.

Job Related Competencies:

A college diploma or Degree in information technology or computer engineering preferred

Must have worked in a call center environment

Knowledge of contact center fundamentals

General knowledge of computerized data management and micro computing systems and experience with word processing, spreadsheet, database, statistical, and presentation software as well as other text, communications and relational database software

Ability to maintain a high degree of confidentiality; signed confidentiality agreement required.

Knowledge and experience in Visual Basis and SQL a plus.

Interested and qualified candidates should their applications to hroperations.recruitment@gmail.com clearly indicating the position on the subject line.

All applications should reach us by 6th July 2018

Related

Job Summary:

Job Title

Reporting Analyst (MIS)

Job Category

ICT and Technology

Job Type

FULL_TIME

Company / Organization

Contact Center

Approx. Salary

KShs

Job Opening Date

20180528

Job Expiry Date

20180707

Job Details

Job Vacancy: Reporting Analyst (MIS)

Job Summary: We are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and do what really matters. The Reporting Analyst will be reporting to the MIS Manager, call centre reporting analyst will provide reporting and database development support to the business