HF Group Customer Service Officer Jobs in Kenya

The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintain high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention .

Principle Accountabilities

• To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.

• To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention

• To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.

• To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers

• To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

• Practical experiences in use of MS Office applications.

• Ability to work independently under strict deadlines.

• Must have good interpersonal skills and communication skills (both oral and written).