Sizing

Important

The exact deployment architecture and solution size will vary depending on your hardware and your ability to fine-tune the deployed system to get the best performance on your equipment and with your particular user load. However, the following estimates may give you some basic ideas on how to size your deployment.

Hardware Sizing Information

Genesys Knowledge Center Server

Minimal

Recommended

CPU

Multicore (8+)

RAM

8GB

16GB

Disk Space

100GB or more, depending on

the number of knowledge bases
and the depth of the history

Genesys Knowledge Center CMS

Minimal

Recommended

CPU

Multicore (8+)

RAM

8GB

16GB

Disk Space

10GB or more, depending on

the number of knowledge bases

Recommended Software Configuration

OS version—Linux 6 x64 or higher, Windows Server 2008R2 x64 or higher

Java version—Java version 1.7 or higher, 64-Bit Server VM

Java Options

Initial heap size (Xms)

Maximum heap size (Xmx)

Genesys Knowledge Center Server (without archiving)

4096m

4096m

Genesys Knowledge Center Server (with archiving)

4096m

8192m

Genesys Knowledge Center CMS

1024m

1024m

XMS and Xms parameters used by Knowledge Center Server and Knowledge Center CMS are changed in the setenv.bat or setenv.sh files.

Important

It is strongly advised to not set the Xmx larger than 32Gb.

Important

In most cases it is recommended to plan your deployment with 50% of your memory allocated to the running application. The remaining 50% is used for the OS filesystem cache allowing for different software (including Genesys Knowledge Center) to work faster and minimizing disk operations.