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City Council asks tenants "how are we doing?"

Press Release: 14/01/2004

Three years ago 86% of Winchester City Council’s tenants who replied to a satisfaction survey said they that were happy with their Housing Service. Now the Council wants to find out whether tenants are still satisfied with the service it provides.

This month the City Council will be carrying out another survey to find out what tenants think and has recruited specialist consultants, David Couttie Associates, who will carry out the survey on its behalf. They will also be able to provide comparisons with other councils for whom they have carried out similar surveys.

"We will be sending out questionnaires to over 5,300 households and hope to get even more replies than last time - which was a huge 60% of all tenants," said Cllr Dominic Hiscock, Cabinet portfolio holder for Housing.

"We are really interested in what tenants have to say and keen to see whether they think we have made any improvements in the way we have delivered the Housing Service in the last three years.

"We want to get an accurate view, so would ask everyone to take the time to complete the questionnaire and send it back to us," he added. "This is your chance to tell it like it is and say what you think of the service we provide - and where we can do better."

The results will be analysed by area, age, cultural background, income level and type of property, to identify any areas in the district that need particular attention. The survey’s findings will be published in June and an action plan will be drawn up from the results to tackle the areas where tenants say there is room for improvement.