Manila

Job Openings

Accounting, Finance & Legal

Procure to Pay Operations Manager

Zendesk is looking for a Procure to Pay Operations Manager in our Manila office. As the Procurement Operations Manager, you will be responsible for overseeing the Procure to Pay operations team in Manila (both direct or dotted line). You will also support our Head of Corporate Services in implementing the future vision of Zendesk’s Finance Shared Services vision in Manila (inclusive of Procurement, Accounts Payable, T&E and more). You will have the opportunity to influence the development of processes, playbooks, and desktop procedures across all functions to ensure the operations runs smoothly and scales.

Responsibilities:

Overseeing and streamlining the Global Procure to Pay Operations in Manila

Managing, mentoring, and building the Global P2P Operation Shared Services Team

Supporting the implementation and adoption of a new procure-to-pay solution and process

Overseeing the compliance of our accounts payable and expense operational processes as defined by the Global team

Manage a team who will act as Tier 1 support in inquiries tickets across Sourcing, Procurement, Accounts Payable and T&E

Development of ongoing training materials and ongoing trainings for the team

Ensure Desktop procedures are developed for each various workflow and adhered to

Establish baseline KPIs with the Global team and ensure they are met monthly, tracked and improved upon over time.

Manages Zendesk Procurement ticket queue in resolving open tickets in accordance with set SLAs in partnership with US counterparts

Lead continuous improvement around procurement processes & systems within the shared services office

Develop standard procure-to-pay dashboard and metrics in support of the global team

Assist in periodic audits of Procurement as needed and takes necessary steps to correct any discrepancies

Protects organization's value by keeping information confidential.

Skills and Qualifications:

8-15 years of experience in procure to pay, procurement or accounts payable & expenses.

Excellent analytical, verbal and written skills with a high attention to detail.

Strong Customer Service Skills

Technical knowledge of systems such as Coupa and Netsuite preferred

BA/BS degree or related work experience

Able to manage independently and comfortable with remote management from US/APAC leadership

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Engineering & Product

Sustaining Engineer

Are you a Sustaining Engineer who can focus on resolving high priority customer reported problems? Can you work in diverse areas of the Zendesk application from front-end HTML, CSS, and Javascript issues to back end Ruby on Rails issues? Do you thrive in a full-stack role where the need to be nimble and work across the product keeps you enthusiastic about helping to retain the quality of our product across all technologies?

What you get to do every day:

On a daily basis, work on issues that customers are waiting on that have high visibility and have been reported by customers

Learn rapidly and come up to speed on the existing code base in diverse environments and languages - Ruby on Rails especially

You will be exposed to new areas of the application on a daily basis and will be required to quickly come up to speed on unfamiliar code

Exposure to different parts of the application stack and a broad technical focus drives you and you are comfortable working on new things every day

Thrive in a collaborative agile team where you learn new code and can make incremental improvements and then moving on to the new issues regularly and oft times daily

What you bring to the role:

Bachelors Degree in Computer Science or equivalent and a MINIMUM of 2 years experience with hand-coded HTML, CSS, JS, Ruby in a full-time role in a commercial software entity

A history of caring for the technical needs of a site with very high volume traffic

Preferred experience with:

Ruby on Rails

MySQL

Git/Github

Web performance optimization

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Information Technology

Service Desk Manager

We are looking for a Service Desk Manager to lead our local Manila IT team made up of Service Desk & Business Analysts. This is a brand new role in a team of 4 in our Manila office. You’ll join at an exciting time where you’ll help scale our internal IT identity & access management processes as we rapidly expand. You’ll support 100+ local users as well as global staff remotely.

As a Service Desk Manager at Zendesk, you’ll utilise both your leadership and your technical expertise to guide and enable our team of talented IT staff. As a leader, you’ll ensure that they’re providing the high quality Customer Service experience that we are known for.

There’s the opportunity to use the latest technologies, implement improvements and lead project work as we scale. All this whilst being part of a forward thinking, highly successful IT team that’s highly regarded within the business.What you get to do every day as a Service Desk Manager:

Recruit, onboard and develop talented IT Professionals

Grow and mature the team so that they can undertake full end-to-end projects.

As ambassador for IT to our staff at Zendesk you will continue to build the brand of ‘Best in class IT’ while delivering incredible customer service

With a mindfulness for quality deliverables, align with IT and Facilities resources to execute on projects in a timely fashion

Communicate and document system and process changes to the business. Translate system functionality into business relevant language

Help Manage the smooth running of all IT systems, including many cloud-based applications and local hardware policies

Maintain currency, expertise and competency of relevant products, policies, and methods for support delivery

Maintain a sense of humor while working in a fast-paced dynamic team

What you bring to the role:

Previous experience in the management and development of high performing IT teams.

Experience with or leading projects on cloud based Single Sign-On/Identity management tools is an advantage

Experience supporting internal customers is beneficial

Passionate about cloud tools and curious about learning how to manage those in an enterprise environment

Strong team player who understands that customer service comes first before anything else

Natural problem solver who enjoys identifying ways to make team and customers lives better

Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames

Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives

Able lead the team to meet deliverables and drive work to completion within specified timelines

Work with colleagues to deliver ideas and solutions to many audiences including your team and IT leadership

Collaborative, upbeat work ethic where you can take ownership and have fun

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.