Sears Complaint

waranty - Refrigerator

bought a 3 year warranty from sears on a whirlpool refrigerator. well the refrigertor started leaking water, so I called Sears to get an appontment to have them come to the house. first of all, it took more than 15 minutes on hold to get customer service, and then when i finally got hold of them , they tell me that they cant send a repairman to the house until a week. I was lucky that Whirlpool warranty was covered for 1 year. Called Whirlpool and they sent someone out the next day. Dont ever buy a service agreement from sears, you will regret it. especially when it was a busted water line to the icemaker. If you are going buy a warranty purchase buy it directly from the Manufacturer (in this case,Whirlpool)

Comments

neveragainsam,
I saw your post today and wanted to reach out to you on this matter. I am Liz and I am a member of Sears Social Media Support Team. I am sorry to hear that we have let you down with the appointment for your refrigerator. I understand that it can be very frustrating to be on hold waiting to schedule service for your refrigerator. Even more, it can be very disappointing to have your refrigerator leaking and our technician would not be able to come to your home for over a week. I would like to have one of our dedicated case managers speak with you to see what options may be available to you in regards to your refrigerator. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (neveragainsam) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Support Team