HP World: Order processing system delays ProLiant deliveries

Hewlett-Packard customers will continue to have difficulties ordering custom configurations of HP's ProLiant servers until the end of August.

The delays are due to continuing problems with an SAP order processing and supply-chain deployment rolled out last month, company executives told attendees at the HP World conference.

HP's troubles began in early July, when the company rolled out the system designed to unify the Digital Equipment, Compaq and HP order processing systems, said Mark Gonzalez, vice-president of HP Americas enterprise storage and server sales.

The glitches affected HP's storage, Unix, and ProLiant products. "It's systems talking to systems," he said. "It just did not quite work out."

HP disclosed the problems last week when it announced its quarterly financial results, blaming them for a $400m (£220m) revenue shortfall in the company's enterprise system group. HP chief executive officer Carly Fiorina fired Peter Blackmore, executive vice-president of HP's customer solutions group, shortly after the problems were disclosed.

Company executives at the show this week stressed that the majority of problems with the system had now been ironed out, and that customers should no longer experience delays when they order storage or Unix systems.

ProLiant ordering is "pretty much back on track with the exception of a couple of complex, configure-to-order type things," said Gonzalez. "By the end of August, we should be totally squared away, but the worst is behind us," he said.

HP ships 163,000 ProLiant systems per month, Gonzalez said. The vast majority of those systems are not customer configured and, therefore, not affected by the continuing problems with the system.

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