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We have not been to Black Bear Lodge for about 25 years. It was a trip down memory lane for our family. The Lodge and accommodation is average but a good deal for what we paid. We were there March 12 - 15th, 2018. The...More

I got a room with 4 beds and checked in around midnight. The person at the front desk was very nice and helpful and the lobby was very cute. The room was not super clean, but a lot of space for the cheap price!!More

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Thank Magazina

Response from Stacey M, General Manager at Black Bear LodgeResponded 24 March 2018

Thank you for recognizing our friendly, helpful staff! The lobby is cute with all our bears, snowman and stone fireplace, so glad you enjoyed its comfort. Disappointed that the room was not to your cleanliness standard, the housekeeping staff has been notified for future strengths...More

BBL refused to refund us ANY of our payment for a DELUXE Condo when we could not get there because of Bomb Cyclone that left 1,000,000 without power!
Black Bear Lodge, have you ever heard of force majeure? Look into it.
Miserable.More

Thank Elizabeth S

Management response:Responded 5 March 2018

Black Bear Lodge works with all guests for all reasons; Deaths in family, injuries on the mountain; sickness/ flu and weather. The choice is the customers to keep the current reservation or select a future date of choice to visit the Waterville Valley area.
Black...More

This was the only room available for a rather last minute family trip. The area is lovely - nice cross country ski, and down hill area. The hotel was OK. Our room was not ready at 4p checkin and the pool was closed for repair,...More

Thank A TripAdvisor Member

Management response:Responded 22 February 2018

The area is beautiful, taking full advantage of our back yard activities is how we hope everyone enjoys the mountain fresh air. The President's Day Holiday weekend/ Vacation week did make for a tight check in for all the units at 4pm, housekeeping worked hard...More

Good setup for families! Well equipped kitchen. Family suite enough for family of 6 - Murphy bed - twin with trundle - double. Plenty of closet space.
Only wish would be a second bathroom! Pool wasn’t functioning but were able to get passes to athletic...More

Thank Nayomi E

Management response:Responded 20 February 2018

Love that you were comfortable in our Family suites! They are spacious and flexible on the sleeping arrangements. Glad that you took advantage of the Freedom Pass and visited the WV Athletic Club, a great facility. Hope there was success at the Hockey Tournament!

I don’t know if it’s working now -the outdoor pool and hot tub looked closed on Presidents’ Day weekend. Not sure it’s it all winter. The indoor pool was closed for repairs.
Again, they did give us passes to the club in... More

I don’t know if it’s working now -the outdoor pool and hot tub looked closed on Presidents’ Day weekend. Not sure it’s it all winter. The indoor pool was closed for repairs.
Again, they did give us passes to the club in town. Much bigger pool. Two hot tubs and sauna there were all working