Enprise Service Manager

Enprise Service Manager delivers integrated help desk and warranty processing for your business.

Enprise Service Manager manages the entire service department for a business, including warranty records, service calls and service jobs, service level agreements, staff scheduling and reporting.

Enprise Service Manager helps companies bring their service, help desk and warranty teams together. It seamlessly integrates with your existing MYOB Exo Business ERP package. The Service Manager provides complex service part tracking as well as full call centre functionality. It enables staff to track the service history of parts, and the call history of a customer. Full integration with your existing stock, debtors and creditors. A low cost, hassle-free solution to your service needs.

Key features:

Call tracker

Track time in calls, house multiple calls per service record, and track issues comprehensively.

Easy to drill through for more detail. See actual stock items, invoices and service jobs.

You get a 360 degree view of a customer or issue, which is your platform for great customer service.

Management can calculate the labour cost of calls.

Automated emails can be sent directly, ensuring quick response times and giving the ability to schedule services straight away for fuss-free customer service.

Benefits of MYOB Exo integration include: full stock integration; alternate parts matrix; accessories; and an internal parts matrix with quote-to-invoice functionality. You can manage stock for RMA departments. The system will also automatically integrate with the debtors and creditors ledger. This eliminates any unnecessary re-keying between systems, and will even deal with serial number tracking and history of parts in service.

A user can create linked calls to follow a job's history, and add events such as notes, emails and calls against a job for complete management.

Enprise Service Manager offers resource scheduling capabilities for a team manager: the user can create schedules for other staff through a task management screen, by dragging and dropping items in a calendar. The calendar has 1,3,5,7 or 31 day views. Varying time scales are available in conjunction with automatic reminders to prompt people when items are due.

Scheduling is also available to enable a user to assign a job to technicians, and give the details required for them to complete their designated jobs/tasks. This enables a full view of all jobs scheduled, and allows a business to identify any conflicts before they become an issue.

Returned parts management

As well as full tracking of serial numbers, Enprise Service Manager has the ability to add and cancel requests to an RMA division or other stock locations for replacement of faulty parts. Flag parts as receipted for a customer when they come into the division. Create a list of parts received from a customer, tracked both in and out in terms of status from a customer.

More Information

For more information, contact us. One of our consultants can call or visit you to discuss your needs.