My husband,Colin,bought me a kindle on May 6 2011. It has…

Customer Question

My husband,Colin,bought me a...

My husband,Colin,bought me a kindle on May 6 2011. It has been registered as Colin's kindle. In Jan 2017 we received a note to say that we need to update/refresh his American Express Card.We duly did this and continued using the kindle. I the attempted to purchase a book on June 4 2017 and this purchase was declined as a book I had already received and read had not been paid for. So now we went on line and duly updated everything again by clicking Update 1-click payment information. We submitted our new email address and to date nothing has changed. Now what?? I apparently have unpaid books but your system is not operating properly. I live in SA and cannot just phone you.

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I have not been able to use the kindle since June. January 2017 was when the American Express card was renewed and that was all fine.

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

No - just please help me sort this out. I am currently at work so won't get the emails until my husband gets home tonight.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

i have bought a new kindle paper white,my old one has now had it.i need to know how to connect to this one using same password ***** if i can transfer my books as some i have not read yet.thank you sy… read more

ihave forgotton my kindle pass code. i have had it for a few years now with o problem prior to this, we recently had a power outage wich could have done somthing, when I turned it on last night it has… read more

I am trying to purchase books to read on my children's nook. . We haven't used it in a while so I forgot the password ***** when I tried to do a password ***** the email account is old and not valid a… read more

It wont turn on and wont reset JA: When did you last charge your e-reader? Customer: yesterday, and it had a green light at the end JA: Have you tried a force reboot (pressing and holding the power bu… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.