Évaluations des clients

Jorge V.
le 2/8/2018

Gail A.
le 2/3/2018

My rental experience in this location in wonderful. This was my second time renting in this location. Each time the experience was great. The agent is very nice and helpful.

Elsie M R.
le 1/11/2018

Évaluation :

Excellent costumer service. 100% warranty

Michael B.
le 1/8/2018

Évaluation :

Was very un happy had to warm my own truck clean the snow off they were open 15 min late not happy when i returned it

ROBIN P.
le 1/1/2018

Évaluation :

So my girl had set up the reservation online. When we received a call regarding the reservation, the pick up location had been changed. That's the 1st snag. We go and pick up the truck at the new location and the location doesnt even have furniture dollies for me to rent. Snag number 2. The front of the truck was covered with Ice and even tho the worker tried to get the ice off, there was still lots of it on the windshield and hood of the car. So much that the worker in the drop off location made a statement regarding it. The drop off location got switched also which was snagg number 3. My girl chose a drop off location that was 3 minutes from our destination. Somehow it got switched to a drop off location that was TWENTY MINUTES AWAY!!! N to top it off I got charged extra for gas n miles because I had to drive TWENTY MINUTES AWAY to drop it off n i used up the gas and went over the miles on the trip to drop it off. Snag number 3. So no, not very happy with the overall experience.

Mildred C.
le 12/24/2017

Évaluation :

First of all the parking was so slippery. Female employee was alone and the parking had not been sanded it salt spread throughout. I had to scrape the ice from the windows etc. She tried to help but this truck should have been ready. I as a customer who paid for thus rental should not have to clean the ice from the truck. The condition if the parking lot was unsafe to walk or drive. Very disappointed.

KELLY A.
le 11/21/2017

Évaluation :

Under construction! Very friendly uhual team member!

Kelly A.
le 11/21/2017

Évaluation :

It’s under construction! Very friendly uhual team member!

Lauren V.
le 10/10/2017

Évaluation :

The in and out ramp was kinda rough other than that it was fine, just be gentle going in and out of the lot.

Angel R.
le 9/29/2017

Évaluation :

I return the truck 8: 50 AM and the place was closed for the day, dropped the keys drop box.They never e-mailed my a receipt with the break down.

Nitin P.
le 9/26/2017

Évaluation :

I flew out to West Springfield,MA from Chicago, Illinois and I got a call the morning of my pickup from Erica in the Traffic Department who claimed to be the manager. She told me that I had to pick up my rental somewhere else and I tried to explain to her I was on a thight scedhule and I didn't have a ride. She then spoke to me very rudley and canceled my reservation and hung up the phone on me. If I had the time I would have booked Penske. This might be my last renting from uhaul.

Hans T.
le 9/19/2017

Évaluation :

I was given inaccurate information about insurance coverage.

Gretchen P.
le 9/18/2017

Évaluation :

Service was great. The building looked abandoned so I thought I had the wrong location went to another store only to find out I had to return to the abandoned site. When I tried the door it was open with a friendly, helpful young man. It really needs a sign or a flag showing it is open, as woman alone I was very hesitant to go in.

scott b.
le 9/12/2017

Évaluation :

I had a great experience at this facility. Although I had originally called another location, on the day I was to pick up the trailer, they called to inform me that it was at another location. It all worked out, the second location was more convenient than the one I had originally called. Patrick at Birnie Ave, was very friendly and helpful and made the pickup and drop off very quick and easy! I would definitely recommend this place to anyone.

Dasheilys S.
le 7/28/2017

Évaluation :

Charged me more then the usual. Too expensive

Donald S.
le 7/17/2017

Évaluation :

Make sure you have the equipment so we don't have to go to different locations to pick it up.

Jon C.
le 7/3/2017

Évaluation :

Terrible overall experience not with this location but the Chicopee, MA location on Memorial Dr. They called to tell us the trailer we had reserved a month ago wouldn't be back until the next morning which did not work with our out of state moving plans. First we spoke with the manager of the Chicopee location who said she would see what she could do to fix it and would get back to us. Yet when we didn't hear back & we wound up calling her, we found out she had left for the day and no one else knew about the situation! The employee we spoke with was only able to secure the next size up trailer which we didn't need and we didn't want to have to pay extra tolls for having an extra axle. He wasn't of much help and seemed very flustered with the whole transaction. At this point we were really upset so we called the main Uhaul number and the supervisor we spoke with said the trailer we originally reserved was already being held for us at a different location! We have no idea what the mix-up/miscommunication was but it literally took us over an hour going around in circles for someone to tell us we were getting the trailer we initially wanted. Very frustrating situation when moving out of state is already frustrating and stressful enough!

MARTIN B.
le 7/2/2017

Évaluation :

Patrick was a gentleman and a great proffessional.

David P.
le 7/1/2017

Évaluation :

When I reserved the track online I requested pickup at the Westfield, MA location. The day before the pick up I was told I would have to get it in Springfield. I was not happy!