The State has several types of providers who were previously “invisible” to management statistically. We knew they exist but really did not know exactly who they were or where the clients were. Frequently, the clients served were placed in a wrong environment and all sorts of havoc would happen when… Continue reading

I discovered that a public search tool was broken due to recent regulation changes and database updates. It is a crucial tool for clients to use to find providers of services and our providers use to market or find other providers to help clients as well. I was tasked with… Continue reading

I have a few things I do on a once in a while basis that could come under the “Other Duties as Assigned” category. I love technical support type work within my office unit and even within other units. I am always willing to try to solve a mystery or… Continue reading

When we had a change of regulations in 2013, that prompted a big change in our database, which in turn broke a few things including a web based interactive search tool. This was the business document I was asked to develop upon my discovery of the broken tool. It not… Continue reading