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Building A Team

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BUILDING A TEAM Presented by Raj Nair

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Learning Objectives <ul><li>Define the concept of a “team” </li></ul><ul><li>Examine the five characteristics of a team </li></ul><ul><li>Learn the role of teams in organizations </li></ul><ul><li>Learn what makes a team effective </li></ul><ul><li>Learn what is the role of a leader in a team </li></ul><ul><li>Learn how to develop a focused team </li></ul><ul><li>Review internal team building techniques </li></ul>

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TEAM <ul><li>A GROUP OF PEOPLE WHO SHARE A COMMON NAME, MISSION , HISTORY, SET OF GOALS OR OBJECTIVES AND EXPECTATIONS. </li></ul><ul><li>A ‘TEAM’S’ PERFORMANCE INCLUDES BOTH INDIVIDUAL RESULTS AND WHAT WE CALL ‘COLLECTIVE WORK-PRODUCTS’. </li></ul><ul><li>A ‘COLLECTIVE WORK-PRODUCT’ IS WHAT TWO OR MORE MEMBERS MUST WORK ON TOGETHER….(IT) REFLECTS THE JOINT, REAL CONTRIBUTION OF TEAM MEMBERS. </li></ul>

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How Do Teams Fit in Today’s Organizations? Occasional Use of Teams and Employee Participation Team-Based Organization Traditional Organization High Control by Management High Involvement and Control by Workers Organizational Structure Control

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Team Effectiveness <ul><li>Team goals : are developed through a group process of team interaction and agreement in which each team member is willing to work toward achieving these goals. </li></ul><ul><li>Participation: is actively shown by all team members and roles are shared to facilitate the accomplishment of tasks and feelings of group togetherness. </li></ul>

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Team Effectiveness <ul><li>Feedback: is asked for by members and freely given as a way of evaluating the team's performance and clarifying both feelings and interests of the team members. When feedback is given it is done with a desire to help the other person. </li></ul><ul><li>Team decision making: involves a process that encourages active participation by all members. </li></ul>

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Team Effectiveness <ul><li>Leadership: is distributed and shared among team members and individuals willingly contribute their resources as needed. </li></ul><ul><li>Problem solving : discussing team issues, and critiquing team effectiveness are encouraged by all team members. </li></ul><ul><li>Conflict: is not suppressed. Team members are allowed to express negative feelings and confrontation within the team which is managed and dealt with by team members. Dealing with and managing conflict is seen as a way to improve team performance. </li></ul>

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Team Effectiveness <ul><li>Team member resources : talents, skills, knowledge, and experiences are fully identified, recognized, and used whenever appropriate. </li></ul><ul><li>Risk taking and creativity: are encouraged. When mistakes are made, they are treated as a source of learning rather than reasons for punishment. </li></ul>

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Effective Team Leaders <ul><li>Effective team leaders: </li></ul><ul><ul><li>Demonstrate assertiveness </li></ul></ul><ul><ul><li>Exhibit a willingness to change </li></ul></ul><ul><ul><li>Treat team members with respect </li></ul></ul><ul><ul><li>Make themselves available & accessible </li></ul></ul><ul><ul><li>Want to take charge </li></ul></ul><ul><ul><li>Accept ownership for team decisions </li></ul></ul><ul><ul><li>Set guidelines for how team members are to treat one another </li></ul></ul><ul><ul><li>Represent the team & fight a “good fight”when appropriate </li></ul></ul>

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Effective Team Leaders <ul><li>Effective team leaders: </li></ul><ul><ul><li>Show loyalty to the company and to the team members </li></ul></ul><ul><ul><li>Create an atmosphere of growth </li></ul></ul><ul><ul><li>Have wide visibility </li></ul></ul><ul><ul><li>Give praise and recognition </li></ul></ul><ul><ul><li>Criticize constructively and address problems </li></ul></ul><ul><ul><li>Develop plans </li></ul></ul><ul><ul><li>Share their mission and goals </li></ul></ul><ul><ul><li>Display tolerance and flexibility </li></ul></ul>

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Effective Team Leaders <ul><li>Effective team leaders: </li></ul><ul><ul><li>Demonstrate assertiveness </li></ul></ul><ul><ul><li>Exhibit a willingness to change </li></ul></ul><ul><ul><li>Treat team members with respect </li></ul></ul><ul><ul><li>Make themselves available & accessible </li></ul></ul><ul><ul><li>Want to take charge </li></ul></ul><ul><ul><li>Accept ownership for team decisions </li></ul></ul><ul><ul><li>Set guidelines for how team members are to treat one another </li></ul></ul><ul><ul><li>Represent the team & fight a “good fight”when appropriate </li></ul></ul>

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Team Leader <ul><li>The team leader can contribute to creating a positive climate within the team by: </li></ul><ul><ul><li>Putting forward, in cooperation with team members, an exciting vision/purpose of what the team is to achieve. </li></ul></ul><ul><ul><li>After the vision is developed, it needs to be kept in front of the team members as a reminder of what they wish to accomplish. </li></ul></ul>

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Team Leader <ul><ul><li>Team leader where possible should help select or influence the composition of team members. Selection should be based willingness of people to work in a team setting and the resources, both people skills and technical components, they are able to bring to the team. </li></ul></ul><ul><ul><li>Provide the leadership for helping the team develop an understood and accepted set of principles that will contribute to their success - this set of principles should be norms for operating within the group, criteria for evaluating success, standards for determining quality of performance. </li></ul></ul>

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A Focused Team <ul><li>Team resources are focused and members are all working to accomplish the same purpose, this makes teamwork very rewarding and productive. </li></ul><ul><li>Team members use a proactive approach rather than a reactive approach to accomplish their purpose </li></ul>

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A Focused Team <ul><li>The proactive approach manifests such characteristics as: </li></ul><ul><ul><li>The team members take a very positive approach in jointly determining the way they are going to work together as a team and what they want to have happen. </li></ul></ul><ul><ul><li>Goals are aligned with the team purpose, and team members are empowered to accomplish the goals. This process leads to a high level of team productivity. </li></ul></ul>

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A Focused Team <ul><ul><li>Team members have a positive attitude toward change and are willing to accept and allow change to occur as needed in order to accomplish desired results. </li></ul></ul><ul><ul><li>Team members understand that patience is required, and that for some goals, a long-term commitment is needed to accomplish the desired results. </li></ul></ul><ul><ul><li>Interests of both the team leader and team members are focused on desired results rather than on short culture-term problem-solving activities. </li></ul></ul>

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A Focused Team <ul><ul><li>The members have a strong feeling of control within the team. They are able to establish priorities and then commit time and resources for accomplishing these tasks. </li></ul></ul><ul><ul><li>Team members verbally and publicly support each other. They recognize that negative comments about others tear the team down. </li></ul></ul>

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Characteristics Of Good Team Building <ul><ul><li>High level of interdependence among team members </li></ul></ul><ul><ul><li>Team leader has good people skills and is committed to </li></ul></ul><ul><ul><li>team approach </li></ul></ul><ul><ul><li>Each team member is willing to contribute </li></ul></ul><ul><ul><li>Team develops a relaxed climate for communication </li></ul></ul><ul><ul><li>Team members develop a mutual trust </li></ul></ul><ul><ul><li>Team and individuals are prepared to take risks </li></ul></ul><ul><ul><li>Team is clear about goals and establishes targets </li></ul></ul><ul><ul><li>Team member roles are defined </li></ul></ul><ul><ul><li>Team members know how to examine team and individual </li></ul></ul><ul><ul><li>errors without personal attacks </li></ul></ul><ul><ul><li>Team has capacity to create new ideas </li></ul></ul><ul><ul><li>Each team member knows he can influence the team </li></ul></ul><ul><ul><li>agenda </li></ul></ul>