I was looking at your product and started reading the reviews. I don't own your product, I've never read it, and I don't know how extensive the grammatical errors are. I'm generally not picky on grammatical errors as long as the meaning of the text is obvious (sometimes poor editing can render the text confusing), so Callan T’s review wouldn’t have deterred me from buying the product.

But your reply to Callan T is making me think twice about buying from you. Your reply makes it sound like you're more interested in justifying yourself than in satisfying the customer. That doesn't make you look good, and it's not good business, because it makes me wonder if I have a problem with the product, will you work with me to fix it or just make excuses?

Just a suggestion: A much better reply would have said something to the effect of "I'm sorry for the poor editing. I am working on correcting the grammatical errors, and will upload the corrected version shortly. If the corrected version...See more misses anything, please let me know. Aside from the editing errors, what did you think of the content?” That is a much more customer-friendly approach, it lets potential customers know that you’ll work with them to give them a quality product, and you still get your question in about the content, but without sounding belligerent about it.

James DMay 26, 2016 8:07 am UTC

PUBLISHER

Thank you for your advice it's taken under consideration.
As I believe I pointed out in the aforementioned comment, it seems that the more proofreading and editing there is, the more people complain. You can't win and that's incredibly frustrating. I intentionally engage with customers etc on a personal and conversational level.

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