Terms & Conditions

Apartment booking

Your apartment is booked upon receipt of the booking deposit.

This prepayment should be made by credit card, paypal or by telephone.

This preypayment is not refundable in a case of a cancellation.

Your booking is not confirmed until the deposit payment has been received by Friendly Rentals and a confirmation e-mail has been sent to your address within 24 hours (working days) or 48 hours (week-ends and bank holidays).

Please note, if you make a reservation for the same day, your check-in will be from 17.00hrs.

This confirmation email contains all your booking details such as the address of the apartment, contact details, balance due on arrival, and other arrival and departure instructions.

On arrival, you must pay the rental balance and the refundable damage deposit. The payment method is described in more detail in your reservation confirmation email.

Payment details

Please, check your payment conditions in the confirmation email.

Under certain circumstances, payment can also be made via bank transfer provided that:

the corresponding net amount is received in our bank account 1 week prior to arrival (bank charges are paid for by the guest)

City Tax

Florence’s tourist tax is 2,50€ per person and night, for a maximum of 7 nights. It is not included in the price. Anyone under the age of 12 is exempt.

Cancellation Policy

All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.

The prepayment will not be refunded in the event of cancellation.

If you cancel within 48 hours of check-in (15:00 p.m. local time), or in the event of No-Show, you will be charged the total reservation.

In the event that the guest changes the dates or apartment, it will be considered a new booking and will be subject to the standard cancellation procedures.

Damage deposit

Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number as guarantee for the apartment and its content for any damages caused.. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages.Depending on the apartment, a damage deposit ranging from 200-500 € will be requested upon arrival. This damage deposit should be paid in cash or by credit card. Please see your confirmation email to see which method of payment is required.

Cash. All damage deposits paid in cash will be refunded in full at check-out, and following an inspection of the apartment for any damages.

Credit card: All deposits paid with a credit card will be refunded to that same card used for payment made, between 4 to 7 days following departure into the apartment, and after inspection for damages.

Arrival and Departure

Preparation for arrival

Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep your contact person informed of any changes or delays.

Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to info@friendlyrentals.com, or call on (+34) 93 268 80 51.

Your confirmation email clearly states where you can find your contact person on the day of your arrival.

Arrival day

You should call your contact person when you arrive at the airport (or 1 hour prior to arriving at your destination city in car) and they will inform you if you should make your way:

To our office, where our check-in department will receive you and give you further check-in instructions, keys, and the address of your apartment.

To the apartment, where our check-in agent will receive you and give you the keys, as well as further apartment information

The apartment will be available as of 15:00h, however we will always try to accommodate clients arriving early if we possibly can. It is extremely important that we have your correct arrival time. You will be obliged to wait for your contact person and your check-in will be delayed if we do not have this information.

Please remember that check-in is between 15.00h and 02.00h. If you are arriving after 21.00h, there is a late check-in fee of 30 €.

Your departure from the apartment

You should leave the apartment before or at 11:00. Leaving after 11:00 without prior authorisation will be penalised.

If you need to leave the apartment at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the following day. If it is possible, you may stay in the apartment until 18:00 but this will be subject to an additional charge of 50% of the apartment rental price per night. Leaving any time after 18:00 will entail an additional charge corresponding to the full rental price per night of the apartment.

On the day of your departure you should leave the apartment clean and tidy with all waste correctly disposed of. Please leave the keys on the table and close the door behind you after making sure that you have all your personal belongings with you and after ensuring that the main door to the building is not locked with a key.

We can book a taxi prior to your departure if you request one in advance.

Apartment cleaning

The apartment will have been cleaned prior to guests arrival.

Before leaving, the client is obliged to leave the apartment in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge.

Number and identity of guests

The client should inform Friendly Rentals of the number of guests in the booking.

Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with Friendly Rentals.

The number of clients using the apartment should not exceed the number assigned to each apartment, except for in the case of infants under the age of four.

Pets are not allowed unless permission has been specifically granted.

Should the client fail to comply with any of the aforementioned Terms and Conditions, Friendly Rentals reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.

Conduct in apartments

Loud music and parties are strictly prohibited. Guests in a Friendly Rentals apartment should be aware that if loud music is played, or a party is held, and the neighbours complain and/or police are called, you may be immediately removed from the apartment regardless of the time, day or night.

Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary, as our apartments are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbours should therefore be respected.

The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Friendly Rentals reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the deposit..

May we remind you that on booking an apartment with Friendly Rentals you automatically accept our Terms and Conditions, which we expect you to comply with. You will also have to sign these Terms and Conditions at check-in on the day of your arrival.

Liability

Neither Friendly Rentals nor the owner will be held responsible for any direct or indirect damages caused to the apartment as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.

In the event that the client fails to comply with the aforementioned Terms and Conditions, Friendly Rentals reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.

GENERAL CONDITIONS OF USE

The website http://www.friendlyrentals.com aims to inform the general public about the activities this organisation carries
out and the products and services it provides as part of its activities.

Use of any of the features on this website entails full and express acceptance of the terms and conditions set out herein,
notwithstanding any particular conditions that might be applied to any of the specific services offered on the website.

Users are not obliged to provide any information about themselves to visit the website. However, while making use of
the website, they may be asked to fill in forms that require them to provide some personal data. This data will be
used to process and send off users' requests. It will also be used to send users information about the company and
its services by any means of communication, should users so wish. By sending the form, users explicitly agree to
receive this information; if users do not want to receive this information, they should send an email to unsubscribe@friendlyrentals.com
asking to be removed from our mailing list.

Any users who refuse to provide their personal data will not be able to access the service in question.

FRIENDLY RENTALS reserves the right to alter and update the information on its website, and/or the way in which this
information is laid out and presented, in any way and at any time, without the need for any prior warning.

In order to ensure the information on the website is always up to date, the website contents may be altered, corrected,
removed or added to at any time. Users should check that the contents are up to date and correct by referring to
official sources.

INTELLECTUAL AND INDUSTRIAL PROPERTY AND FRAMES

All the components of the website, as well as its structure, design, source code, logos, brands and any other distinctive
signs and symbols that appear on it, are the property of FRIENDLY RENTALS or its partners and are protected by the
corresponding intellectual and industrial property rights.

These intellectual and industrial property rights also cover the images and other graphical material on the website.

FRIENDLY RENTALS expressly prohibits framing, or third-party use of any mechanisms that alter the design, original configuration
or contents of the website.

The use of contents should respect their individual licensing. Their use, production, distribution, public communication,
transformation or any other similar or analogous activity is totally prohibited, unless express prior authorisation
is obtained from FRIENDLY RENTALS.

Full or partial reproduction of the texts and contents on the website shall be authorised only under the concurrence of the following conditions:

The integrity of the contents, documents and graphics is maintained.

FRIENDLY RENTALS is explicitly mentioned as the source and origin of the contents, documents and graphics.

The purpose for the use of the contents, documents and graphics is compatible with the purposes of the website and/or
FRIENDLY RENTALS activity.

No commercial use is made of the contents, documents and graphics. Their distribution, public communication, transformation
or decompilation is strictly prohibited.

Any other use requires express prior authorisation from FRIENDLY RENTALS.

If third-party products and services are cited, FRIENDLY RENTALS recognises the right holders' corresponding intellectual
and industrial property rights, and their mere mention or appearance on the website in no way implies any rights
thereto, liability therefor or backing, sponsorship or recommendation thereof.

FRIENDLY RENTALS states its respect for third parties' intellectual and industrial property rights. Should any third
party consider that the website is violating any of their rights, they should contact FRIENDLY RENTALS.

LIABILITY

FRIENDLY RENTALS does not guarantee that its website is free from errors or that its contents are duly updated, although
FRIENDLY RENTALS will always do the utmost to avoid and correct any errors and update information.

Access to the FRIENDLY RENTALS website and any use of the information contained thereon is users' exclusive responsibility.

FRIENDLY RENTALS shall not be liable for the information and contents stored on places including, but not limited to,
forums, chatrooms, blogs, comments, social media or any other medium that enables third parties to publish contents
independently of the FRIENDLY RENTALS website.

Notwithstanding, and in accordance with the provisions of the LSSI, FRIENDLY RENTALS makes itself available to all users,
authorities and security forces and will actively cooperate to remove or block any contents that might contravene
Spanish or international legislation, third parties' rights or public morals or public order. Any users who consider
that the website contains any contents that might be classified as such should contact FRIENDLY RENTALS.

FRIENDLY RENTALS shall not be liable for any replies made through any of the email addresses that appear on its website
and in no case shall any legal effects be derived therefrom.

LINKS OR HYPERLINKS

The links on the website may lead to third-party website contents. The purpose of these links is solely to help users
find online resources that might be of interest to them. These third-party websites do not belong to FRIENDLY RENTALS.
FRIENDLY RENTALS does not check the contents of these third-party websites and therefore accepts no liability for
the contents, information or services that appear on them. The links are provided purely for informative purposes
only and in no way imply any relationship between FRIENDLY RENTALS and the persons or owners of information on third-party
websites. FRIENDLY RENTALS shall not be liable for the proper operation of the linked webpage or any damage that
might result from accessing them.

Links to the FRIENDLY RENTALS website should respect the following conditions:

Setting up a link on a webpage shall not imply any kind of agreement, contract, sponsorship or recommendation by FRIENDLY
RENTALS of the webpage in question.

The webpage containing the hyperlink shall not contain any illegal, discriminatory contents or any other contents
that go against the principles of the General Data Protection Regulation (GDPR).

FRIENDLY RENTALS may request that a link to its website be taken down, without the need to give any reason whatsoever.
In such a case, the webpage containing the link shall take it down as soon as it is instructed to do so by FRIENDLY
RENTALS.

FRIENDLY RENTALS shall not be in any way liable for guaranteeing the clarity, accuracy, reliability, correctness or
morality of the contents or services offered by setting up the hyperlink. Users shall be solely responsible for the
consequences, damages or other actions that might occur by accessing the website from the said hyperlink.

The webpage containing the hyperlink may not contain any brand, trade name, logo, slogan or any other distinctive
sign or symbol belonging to FRIENDLY RENTALS except those that form part of the hyperlink itself.

PERSONAL DATA PROTECTION

The personal data gathered to provide our services is stored in files in accordance with the provisions of the Spanish
Data Protection Act 15/1999 (LOPD) and Royal Decree 1720/2007, of 21 December 2007, as well as implementing legislation
(RLOPD) and the European Union's General Data Protection Regulation (EU 2016/679 GDPR).

Personal data is gathered and processed by FRIENDLY RENTALS to manage, provide, expand and improve the services accessed
by users, as well as to follow up users' queries, hire personnel, send out emails and/or compile statistics.

The services provided by FRIENDLY RENTALS are aimed at users aged 14 or over. Should any service be developed aimed at
users younger than this, FRIENDLY RENTALS shall require parents' or tutors' consent to gather and/or process their
persona data.

FRIENDLY RENTALS agrees to keep users' personal data secret and to process it with due confidentiality in accordance
with current legislation. It shall take all necessary steps to avoid users' personal data being altered, lost or
unduly processed or accessed.

For further information on users' personal data, as well as deadlines for storing it, please read our Privacy Policy.

USERS' RIGHTS

Current data protection legislation affords users a series of rights regarding the use of their personal data. Each and
every one of these rights is nontransferable and granted on an individual basis; that is, they may only be exercised
by the holder of the rights in question, once their identity has been verified.

Users are afforded the following rights:

Request to ACCESS their personal data

Request to AMEND their personal data

Request to CANCEL their personal data (right to be forgotten)

RESTRICT or OPPOSE the use of their personal data

Right to DATA PORTABILITY for telecommunications or internet services

Right to WITHDRAW consent at any time

Right to lodge COMPLAINTS concerning data protection matters with the relevant authority: Agencia Española de Protección
de Datos

How can users exercise their data protection rights?

Users may exercise their right to access, amend, cancel, restrict and oppose the use of their personal data, as well
as their right to data portability and to withdraw their consent, by contacting the website owner:

HOLIDAY RENTALS - WEBSITE USERS' DATA MANAGEMENT

Owner: FRIENDLY RENTALS, S.L.

Address: PASAJE SERT, 1-3 BAJOS PRINCIPAL. 08003, Barcelona, Spain

Tel: 932688051

E-mail: gdpr@friendlyrentals.com

Website: http://www.friendlyrentals.com

How can users lodge a complaint?

In addition to the rights to which users are entitled, any users who believe that their data is not being processed in
accordance with current data protection legislation may lodge a formal complaint with the relevant authority, whose
contact details are given below:

APPLICABLE LAW AND JURISDICTION

Should any questions or differences of opinion arise concerning the terms and conditions of this Legal Notice, or concerning
any other matter related to the services offered on this website, Spanish law shall apply.

Should any questions or differences of opinion arise concerning the use of the website or the services offered on it,
FRIENDLY RENTALS and the user hereby agree to submit themselves to the jurisdiction and authority of the courts of
law of the city where the user is resident, provided that this city is in Spain and the user is acting as a consumer;
otherwise, FRIENDLY RENTALS and the user hereby agree to submit themselves to the jurisdiction and authority of the
courts of law of the city of Barcelona, Spain.