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Refunds

Refunds are only applicable when an applicant has paid for a service, but we are unable to provide that service due to lack of available spectrum. The only other instance where a refund is permitted is when we have made an administrative mistake (such as overcharging).

Carnets are a means of paying in advance for your frequency assignments.

When using a carnet, you must still apply for each assignment, just as for pay-as-you-go assignments, but you do not need to arrange payment each time.

One carnet token covers the use of one frequency assignment for 48 hours.

You can only use a carnet token for a single assignment.

Choice of frequencies

A carnet does not specify a particular frequency, but a whole frequency band: For example, a carnet token in the 2GHz to 3.5GHz band can be used to pay for an assignment of any 2GHz or 3.5GHz frequency.

It does not guarantee access to any particular frequency. Assignments are made on a first-come, first-served basis to all customers.

If you require more frequencies than you have carnet tokens, extra frequencies can be paid for as needed; by credit card, for example. Remember, there is a minimum charge for pay-as-you-go assignments. Alternatively, another carnet can be purchased.

Cancellations

If you cancel an assignment made with a carnet token, the token is not 'refunded'.

Duration

A Carnet lasts until all carnet tokens have been used, and you may carry your remaining carnet tokens onto a new annual licence.

Fee

The cost of a carnet depends on the frequency band. A 60-token carnet gives a 7.5% saving on the usual 48-hr fee, and a 480-token carnet gives a 25% saving on the usual 48-hr fee.

Each carnet token represents one standard bandwidth unit, so certain requirements will use more than one carnet per assignment. e.g. a typical analogue 2.5 GHz video link has a bandwidth of 20 MHz, so uses 4 x 5MHz tokens. Each token pays for an assignment for up to 48 hrs (except on-line 2GHz).

You can now buy and view remaining carnets online; please register or login.