is there a setting to prevent trend micro from interfering with online games?

I have games via steam which trend micro is preventing from downloading the files to play the game. placing the file name in the exception list does not solve the issue. I also have other games on steam that play fine.

We definitely don't want to be blocking a game download! Just to make sure the game is safe, if there's an error message you're seeing during the download, please attach a copy or send us the description or screenshot.