Set Call Forwarding options in Skype for Business

Applies To: Lync 2013 for Office 365Skype for BusinessSkype for Business OnlineSkype for Business BasicLync 2013More...Less

Call forwarding lets you choose how you want Skype for Business to handle incoming calls when you're away from your work phone or when you want someone else to take your calls.

Note: Call forwarding is not available in Lync Basic.

Turn Call Forwarding on or off

You can turn Call Forwarding on or off a couple of ways.

Option 1: The Options button

At the top of the Skype for Business main window, click the arrow next to the Options
button.

Select Tools > Call Forwarding Settings.

Select Forward my calls to or Simultaneously ring, and then choose an option.

If you've set delegates or a team-call group, your calls will ring at their phones. To learn more, see Edit team-call members and Edit delegates below.

To turn off Call Forwarding, select Turn Off Call Forwarding.

Option 2: The Call Forwarding button

At the bottom of the Skype for Business main window, click the Call Forwarding button.

In the drop-down menu, select Forward my calls to or Simultaneously ring, and choose an option.

If you've set delegates or a team-call group, your calls will ring at their phones. To learn more, see Edit team-call members and Edit delegates below.

To turn off Call Forwarding, select Turn Off Call Forwarding.

Notes:

If you make an emergency services call, any call forwarding rules you have set are turned off for 120 minutes so that response personnel can reach you back. You can reset Call Forwarding options at any time by clicking the call forwarding menu at the lower-left corner of the Skype for Business main window.

When you set up Call Forwarding in Skype for Business, the number you set your calls to be forwarded to will be displayed to the person who called you. This applies to Skype for Business-to-Skype for Business calls only.

Some settings might not be available to you because your administrator has blocked you from making changes.

Edit team-call members

A team-call group is a set of people who can answer your work calls, as long as your administrator enables this feature and your team supports it. You can add or remove members, and select which members can receive calls on your behalf.