Return Policy: On-line Purchases

We want you to be completely satisfied with your coffee purchases in our St. Louis Store and from shawscoffee.com. If for any reason you are not satisfied with your coffee purchase you can return or exchange it within 30 days of the original purchase date.

For e-commerce returns, please email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or call us toll-free at 800.SHAWS 88 (800-742-9788, 7 am – 6 pm, Mon-Sat) so we can provide return authorization and arrange for a return at no cost to you.

For in store returns or exchanges, you must have a valid receipt.

If you return product to us without contacting us first, you will be responsible for any return shipping cost. Refunds will only be made in the original form of payment.