Central Government Correspondence Management

iCasework’s highly configurable Correspondence Management solution allows for easy and scalable management of Parliamentary Questions, FOI, Subject Access, Complaints, Ministerial, Treat Official and Inter-Departmental correspondence. Now you can manage all your correspondence types through a single solution.

Significant efficiency savings can be achieved by use of our “front-line interface” allowing the solutions to be rolled out to “responsible officials”, special advisers and ministerial aides across your department through a dedicated “zero training” correspondence handling portal.

Our extensive reporting suite and dashboards provide extensive monitoring and performance analysis together with statutory returns such as the Ministry of Justice (MoJ) return for FOI and EIR requests.

Pre-configured solutions combined with unmatched service!

Your department can benefit greatly from our solution’s comprehensive ‘out-of-the-box’ functionality through pre-configured templates for each central government correspondence type.