Upon collection of your SIM card, you will receive an email notification to inform you of the expected port-in date and time. Port-in is usually completed within 1 working day, excluding Saturday, Sunday and Public Holidays.

We will send you a further confirmation email when your port-in request is completed. You can then start using your number on your new TPG SIM card!

Note: Mobile Number Porting request is available only for new TPG sign ups.For the collection of SIM cards of ported numbers, nominating an authorised person to pick up your SIM on your behalf is not allowed.

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