Survey by Industry-Leading Group Shows VA is Making Progress and Improving Access

The Department of Veterans Affairs (VA) today released results of The Joint Commission Special Focused Surveys on VA health care facilities. VA invited The Joint Commission to conduct unannounced, focused surveys at 139 medical facilities and 47 community-based outpatient clinics across the country to measure progress on VA access to care, quality improvements and diffusion of best practices across the system. The surveys also assessed barriers that may stand in the way of providing timely care to Veterans. Results indicate VA has made significant progress since The Joint Commission began its surveys two years ago.

“The Joint Commission is one of the most widely-respected health care organizations in the industry,” said VA Under Secretary for Health Dr. David J. Shulkin. “Their analysis shows that VA as national healthcare leader is making progress in improving the care we provide to our Veterans. This affirms our commitment to providing both excellent health care and an exceptional experience of care to all Veterans served.”

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