PayFit recrute !

À propos

PayFit digitizes and simplifies payroll management and HR processes for companies. Fast, intuitive and automated, the software-as-a-service solution allows employers to easily manage payroll on its own without any specific knowledge in payroll and save valuable time and money. Employees have access to a dedicated online space for payslips, leave requests, expense report entry and HR data.

Our mission is to support the digital transformation of business’s human resources through a reliable SaaS solution providing a unique experience to its users. We're starting our expansion beyond France into Spain, Italy, Germany and UK. This is a unique opportunity to build the simplest product possible with a massive reach across employees of thousands of European companies.

So far, 1700 companies trusted PayFit such as Big Mamma, Heetch, Nestor, Doctolib and Sellsy. To accelerate our development, we raised €14 millions in 2017. Our offices are located in downtown Paris and we are now a team of 100 passionate PayFiters !

Descriptif du poste

Your role → Reduce churn by developing the best customer relationship 🚀

You’ll be an early member of the Customer Success team @PayFit !

Help structure the CS strategy and team

Manage and grow a portfolio of customers

Build strong commercial relations with customers to retain them, limit churn and upsell to new features

Work in coordination with the payroll Support Team and the Tech team to deliver outstanding service to our customers

Work closely with the Product and Tech Team to share the clients' feedback : you are the customer’s voice !

Profil recherché

2+ years of account management or customer success experience

Have a significant sales sense to anticipate mid-term client evolutions and short-term expectations

Crazy about solutions and applications, detail-oriented and customer centric with a real ability to understand needs of HR population

You are a problem solver and rigorous

You are organized with excellent coordination skills

You have excellent verbal and written communication skills in French and English

You’re a product lover

Experience in B2B SaaS company is a big +

We are looking for team players, passionate and innovative people, who want to build a big success story with us !

Do you see yourself in these words ? Do you want to join an incredible adventure ?

Tell us who you are, what you’ve done and what you want to do.
We’ll be more than happy to meet you :)