Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping

There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.

LHR

ORD

Mediocre 2.0

No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful.

Everything

FRA

LHR

Mediocre 2.0

Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.

BOS

LHR

Mediocre 2.0

nothing

Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.

TXL

LHR

Mediocre 3.0

British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA.

Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good.

SIN

SFO

Excellent 10.0

The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,

The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much.

TLV

IST

Excellent 10.0

overall the experience was great

i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight

IST

NAP

Excellent 10.0

they provide such a great service so that I cannot find anything else to complain.

IST

ATL

Good 7.3

On board entertainment ststem has lots of options to choose from on all accounts. Food selection was good, served hot with large selection of drinks. Overall much better than US airlines that cross Atlantic.

More comfortable seats for long haul flights is a must have. Comfort+ Offered a money’s worth alternative to business or first class. Boarding is done away from terminal building which required busess for transportation back and forth. Prefer skybridge instead.

Uneventful, other than having missed the original connecting flight on account of delays.

There was no food or entertainment, so I can't rate them.

EWR

LHR

Good 6.0

My seat was comfortable, with good head and neck support.

BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy.

FRA

LHR

Mediocre 2.0

Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.

TXL

LHR

Mediocre 3.0

British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA.

IND

ORD

Okay 4.0

Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight.

Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good.

SIN

SFO

Excellent 8.0

great service

too long

BNE

SIN

Good 7.6

friendly staff top Service top Inflight

old aircraft, no usb or power point charging.
choice of 5 movies

AMD

SIN

Okay 5.6

Service was nice.

Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight.

HKG

SFO

Okay 4.0

I like the services from Singapore Airlines.

Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more.
Not sure why a great airlines like Singapore Airlines would partner with your company???

Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay

The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food.

IST

TLV

Excellent 9.6

Entertainment, and the plane which felt really new and comfy.

Food was a bit boring (because it was such a short flight, I suppose)

VKO

IST

Excellent 10.0

Great flight

Na

JNB

IST

Excellent 10.0

I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent.

Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result.

JFK

IST

Excellent 9.0

The amazing entertainment system.

The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much.

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