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REVIEW RESERVATION

Review, change, or cancel reservations made on Wyndham.com. If you need additional assistance, please call 877-999-3223 (1-506-638-4899 outside the U.S. and Canada).

Hotel Reviews from Wyndham guests:

As a Deputy Sheriff I prefer and am used to the first floor. This is only the 2nd time my request wasn't met. I will stay at Wyndham again.
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As a Deputy Sheriff I prefer and am used to the first floor. This is only the 2nd time my request wasn't met. I will stay at Wyndham again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

So sorry to hear we were unable to meet your request Deputy Sheriff. We were completely sold out and the majority of our first floor rooms are specially made to cater to the handicapped. Please allow us to accommodate you again when you visit the Columbus, Georgia area. We promise we won't let you down!
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I was completely blown away with this hotel, the perfectly kept and modern facilities, the upgraded suite, impeccable service, friendly staff and personalized attention from m...
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I was completely blown away with this hotel, the perfectly kept and modern facilities, the upgraded suite, impeccable service, friendly staff and personalized attention from management. I used to think of hotels as commodity till i stayed at the Wyndham at Columbus, GA. My only regret is that I only visit this city once a year.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your amazing review! It was a pleasure to have you stay at the Wyndham Garden. I will let the staff know about the great service. We look forward to having you again next year and many more years to come!
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We were coming to town for our nephew's Army Graduation. I called the hotel a week in advance for reservations over the phone. I was having trouble with my computer that day...
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We were coming to town for our nephew's Army Graduation. I called the hotel a week in advance for reservations over the phone. I was having trouble with my computer that day and couldn't complete the reservation on-line. Allie, who set up my reservation, was wonderful, and very friendly. How refreshing to talk to a real person! We reserved a room with a Jacuzzi tub. Upon arrival, we noticed the Jacuzzi hadn't been cleaned. We called the front desk, they immediately came up to the floor, with a key to a new room. The second room, the Jacuzzi tub was clean, but the shower/tub in the washroom, ran all over the floor, no matter what we tried to do with the shower head and curtain. We reported the shower issue to Allie, who immediately wrote up a work order for it to be addressed. ***The beds were the most comfortable we had ever slept on, away from home. Overall the hotel is nicely furnished and has great ambiance. What will bring us back again, is certainly the friendly and attentive staff! Thanks everyone!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for allowing us to host your family on your nephew's graduation day. Sorry to hear that your room was not up to the Wyndham standard. I am glad however that the issue was resolved immediately and that the staff took the situation head-on. Please allow us to accomodate your next visit to Columbus, Georgia, you will be 100% satisfied. Thank you.
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Very nice hotel and very nice employees. I had a family emergency and booked at the last minute. Thank you for a wonderful stay.
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Very nice hotel and very nice employees. I had a family emergency and booked at the last minute. Thank you for a wonderful stay.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for the very nice review! I am sorry to hear of your family emergency but happy to know that we could accommodate you in your time of need. Anytime you need somewhere to stay please don't hesitate to give us a call.
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The hotel was very clean and most of the staff was friendly. Room was spacious and comfortable, except for the pull-out bed. Although, 5 minutes into our arrival we were being...
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The hotel was very clean and most of the staff was friendly. Room was spacious and comfortable, except for the pull-out bed. Although, 5 minutes into our arrival we were being asked about noise?!?! Granted, we did have our older daughter and 2 younger sons with us, we just got there! We received 2 more calls about noise. We were NOT being loud, I asked the lady at the desk if we were even allowed to talk! This was frustrating, but the only problem we had.« less

There was coffee but no coffee maker in the room. We had to request a microwave after we purchased popcorn and discovered the room did not come with a microwave. 1 bedside lam...
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There was coffee but no coffee maker in the room. We had to request a microwave after we purchased popcorn and discovered the room did not come with a microwave. 1 bedside lamp did not work and wew were told there was a request in for repair.I've stayed at this hotel before with no complaints and the desk clerk did deliver a microwave and coffee maker when we made him aware there was not one in the room. We were told that although the online ad indicated microwave and refrigerator in rooms, all rooms do not come with one.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your feedback. We are currently in the process of refurbishing some of the old microwaves and coffee pots with new ones. I'm glad to hear that as soon as you requested those items they we're brought to you. All of our rooms do come equipped with min-refrigerators. We make every effort to keep our guests 100% satisfied at all times. Hope to see you back soon.
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I stayed here on July 27 for one night as I DJ'ed a birthday party here and my experience with the staff was outstanding. I was greeted warmly when I arrived and felt welcome...
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I stayed here on July 27 for one night as I DJ'ed a birthday party here and my experience with the staff was outstanding. I was greeted warmly when I arrived and felt welcome. I didn't have any problems with my room and was treated with the utmost respect by everyone. I will definitely stay here again when I do other events that are close to this hotel!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you Mr. DJ! We truly enjoyed having you stay with us and are delighted you will be back soon. It was great having you to host the 65th birthday party this past weekend. The family had a great time and I know they can't wait for next year! Thank you again!
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We were greeted with smiling faces. Check-in was flawless. The facilities were very clean. We had a squeaky bathroom door and it was fixed before we got back to our room tha...
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We were greeted with smiling faces. Check-in was flawless. The facilities were very clean. We had a squeaky bathroom door and it was fixed before we got back to our room that afternoon. Thank you for the great service. We quickly booked our next stay before we left.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for being a "first-class guest"! We take pride in our commitment to excellence.Thank you so much for the wonderful comments. Look forward to having you stay again soon.
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this hotel was not worth the money. sheet and towls were rough holes in wall rat on patio check in were rude.
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this hotel was not worth the money. sheet and towls were rough holes in wall rat on patio check in were rude.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Sorry to hear about your bad experience with us. I was extremely shocked when I read this comment. Especially due to the fact we have an extensive certified pest control company (Ecolab) that visits us on a bi-weekly basis to eliminate any type of issue such as you mentioned. I can assure you this is not an issue now and will not be an issue in the future. Please give me a direct call at 706-573-9416 so that we can discuss your stay. We do not accept nor take the situation lightly and would like to address all of your areas of concern.
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