About Us

Our People

We are a team of caring and passionate professionals who believe that everyone should be able to live independently and safely at home for as long as possible. Our highly trained, dedicated team work tirelessly to ensure the Lifeline service can be accessed around the clock. You can rest assured that someone will always be there on the end of the line to help you or your loved one, providing the assistance needed.

Steve Cleaver - Business Director

Steve oversees the operational aspects of the Lifeline service, ensuring it is delivered reliably and consistently. Steve is principal contact for all issues relating to contracts, partnership working and the TSA. He says, "It is vitally important that we can respond effectively to customers 24/7/365, and that customers receive the best service possible."

0151 482 2535

Hannah Back - Marketing Manager

Hannah oversees the promotion and take-up of the Lifeline service by new users. Hannah is principal contact for the media, advertising agencies and health professionals. She says, "It is really satisfying working for a service which is in the business of saving lives. I enjoy being able to get out and about in to the community to speak to people about what a difference having the Lifeline service can make"

0151 482 2533

Brian Fitzpatrick - Staff Development Officer

Brian looks after the Control Operating team, ensuring that calls are answered quickly, professionally and in a really friendly and empathetic way. He also makes sure we meet our TSA standards.

0151 482 5490

Control Centre Operatives

These are the friendly, reassuring voices on the end of the line when you call us for help. The team answer emergency calls within 30 seconds, and are trained to deal with calls calmly and efficiently. In an emergency, they will stay on the line with you until the necessary services arrive.

If a customer presses their pendant by mistake, or calls us for any other non-emergency reason, the operator will speak clearly and calmly; check that everything is ok, and if necessary get in touch with a registered contact to deal with the problem.

Installers

Our installers fit the equipment into customers’ homes. They will always carry ID and give a thorough demonstration of how the Lifeline system works, and answer any queries at the point of installation.