Tough Conversations Early Years | Newcastle

NQF ONE-DAY PROFESSIONAL DEVELOPMENT – Registered with NESA (formally BOSTES)Managing emotional encounters with staff or parents

Centre directors have a complicated and busy role where they are required to oversee many moving parts of a childcare centre. Having a confronting and often emotional encounter with staff and parents is a necessary part of the job and can be very stressful. Parentshop has created an engaging and challenging course that breaks down the structure of a tough conversation and gives you a simple strategy to prepare before the conversation takes place. We have trained hundreds of centre directors to take back control in a conversation and achieve a positive outcome for all concerned.

Expected learning outcomes:

• Improved knowledge of how to negotiate a solution to a problem using a scripted mediation process.• Greater ability to remain neutral when someone becomes frustrated or upset and to manage their emotional distress.• Key ideas to progress the conversation towards a pre-planned outcome.• Practical demonstrations of how early years educators can manage difficult behaviour in others. Learn what to do and say to achieve better outcomes.• Readings and literature for follow-up research.

What’s included:

• Training in how to conduct difficult conversations using a script to achieve accountability • A training manual containing course notes • A certificate of completion • Lunch and refreshments • A terrific opportunity to spend time with other leadership teams

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The Resourcing Parents project would like to acknowledge and pay respects to the traditional Aboriginal owners of the land on which they work and they would also like to pay their respect to elders past and present.