If you are using a screen reader or other accessibility device to access this website, please call our Customer Service Department at (888) 273-3084 for an accessible alternative to our website. Our award-winning customer service department provides the same information, goods and services offered on our website. Our customer service hours are Monday through Friday between the hours of 6:00 am to 6:00 pm Pacific Time, and Saturday between the hours of 7:00 am to 4:00 pm Pacific Time.

In an effort to provide low-cost, Quick shipping we ship from 5 warehouses throughout the US.

3:30PM PST from California

3:30PM CST from Illinois

3:30PM CST from Texas

3:30PM EST from MA

3:30PM EST from Georgia

Since 2007 ... We stand behind our Non-OEM products, manufactured under ISO 9001 certifications. 100% satisfaction or you may return your purchase to us within 6 months of purchase for a replacement or exchange, free of charge. OEM Products come with a manufacturer warranty only.

What is my Warranty?

We offer a 6 month warranty against any defective products, sold and/or distributed by us (Quickship), excluding Manufacturer Direct items. We will replace any defective products free of charge (we pay the shipping as well), or you can return your defective item to us for a refund. Non-defective items are not covered under warranty.

What is a Manufacturer Direct item? These items are Brand New manufactured goods, where the manufacturer covers the warranty and returns for us.

Shipping Guarantee?

We do not guarantee shipping arrival time. All estimated arrival times are just that, estimates. We stock a full inventory of thousands of items. Although 98% of our orders ship out on the same day, we do run low on some items, and those orders may take an extra day or two before being shipped. We also have several warehouses throughout the United States. We do our best to process your order from the closest warehouse to the requested shipping address. Howvever, every once in a while, we run out of inventory and must ship your from a different warehouse.

OEM Toner or compatible toner?

Unless specifically marked with "OEM", we do not sell any OEM toner. All products listed on this site are sold as compatible or remanufactured. Our compatible products are manufactured under ISO 9001 certifications, to meet or exceed the quality of OEM toner. We warranty our toner against defects. OEM items, please contact the manufacturer directly for returns and defective items.

For Manufacturer direct items, you warranty is with the manufacturer, and the manufacturer WILL honor their own warranties and return policies. We do not accept returns for New Manufacturer direct items.

For our brand products, (including Compatible toner), We offer replacements and returns for 6 months after purchase. In the event of a defect, we encourage allowing us to replace your defective item. The odds of receiving a defective replacement are Slim-to-None. For defective returns or replacements, we provide a free return shipping label to send back your defective item. All replacements ship via UPS Ground, free of charge. As for returning a non-defective product or refusing a free replacement, we do not cover the cost of shipping. If non-defective products are returned, a re-stocking fee of 25% will be charged.