Shuttle Direct booking service

Transport company service

Shuttle Direct booking service

Easy site to negotiate--clear terms

Transport company service

I almost rated this poor. According to my print out, the driver would be waiting at arrivals with my name on a small placard. This did not happen and I had to ring your office to learn that I had to go to a desk. But once at the desk the service was good.

Shuttle Direct booking service

Absolutely appalling. There was no one waiting with our name in arrivals, as was told on printed confirmation. Had to seek the help desk, then eventually found our booking. Told to go to large coach, we waited on the coach for an hour and 30 mins! Then it took another hour and 30 to arrive at our hotel! It only took us 4 hours to fly from London!!The coach driver was very apologetic. Going to get a cab back to the airport.

Transport company service

Absolutely appalling. There was no one waiting with our name in arrivals, as was told on printed confirmation. Had to seek the help desk, then eventually found our booking. Told to go to large coach, we waited on the coach for an hour and 30 mins! Then it took another hour and 30 to arrive at our hotel! It only took us 4 hours to fly from London!!The coach driver was very apologetic. Going to get a cab back to the airport.