The Broader Role of Moderators in Online Communities (The Online Community Guide): Removing bad content and resolving disputes is just a small part of being a moderator on the web (your blog; your Facebook page). A community manager should be interested in proactively starting discussions and guiding what the community will talk about. Setting up weekly features (thinking: BUAA’s Terrier Tip Tuesday) can help to grow a web community.

App Connects Governments And Citizens on Facebook (AllFacebook): The CRT Facebook app allows citizens to report municipal issues to their local governments. How could students work together to solve problems or provide regular feedback in an app like this? What types of issues could it address?