These sorts of games are brutal on players...I really think the paid price point before it being at a more complete state (we literally couldn't play in the later zones for DAYS with 0 response) hurt the game. But more so than that issue and the laggy servers is the issue of NPE (new player experience). I figured out what to do, as did my friends (we've played dozens of such games). But I can't tell you how many people I saw/heard quit because they had NO idea what to do, and I don't blame them because the game does a TERRIBLE job and helping newcomers.