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OK - BUT - Review of Super 8 State College

OK - BUT

Two night stay during State College Center County Festival of the Arts. Generally OK. Room rate was good. Folks at the front desk were helpful and pleasant. However, I was shocked to find mouse droppings on the window ledge and we were on the 4th floor. When I mentioned this upon checkout to Julie (front desk), she apologized and took 50% off of one night's stay. We have always stayed at the Super 8, because it is a good basic room and typically clean....Consistent would be a good word to describe it. However, I'm not sure that I will return because of the rodent problem. That is just unacceptable! So overall, we were disappointed with Super 8. More

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Stayed: July 2014, travelled with friends

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Ask David D about Super 8 State College

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Tolly S, General Manager at Super 8 State College, responded to this reviewResponded 28 July 2014

Please accept my sincere apology that your last stay was inconsistent with a previous visit. I am very sorry to hear your disappointment. I can assure you that this is not the typical guest experience. I immediately contacted our local pest control and had the 4th floor inspected. No evidence was found but we will continue to monitor daily to prevent any issues. Thank you for your kind words on the front desk staff. We do take great pride to deliver a positive guest experience. It is my hope that you will give us another try. Please contact me personally to discuss your stay in greater detail. I look forward to hearing from you. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Went to State College for Arts festival. Julie, the front desk manager is one of the most professional, highly intelligent, and helpful person I've met in all of my travels. She went out of her way to give directions and did not discourage having to show them again. Pointed out roads that were easy to travel on. She pointed out numerous festival going on at the same time. Wonderful person.

Stayed: July 2014, travelled as a couple

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Rooms

Service

Ask grammielil4 about Super 8 State College

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Tolly S, General Manager at Super 8 State College, responded to this reviewResponded 22 July 2014

Thank you so much for sharing your nice, positive comments on our hotel. We do take great pride in delivering exceptional service to each guest we meet. Julie has a wonderful disposition and is very attentive to our guest needs. Thank you for complimenting a job well done. I will be sure to share your comments with my entire team. I hope your travels bring you to the State College area again very soon. We look forward to your next visit.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC