“We love that new place. The food is amazing,” said my friend, “but I’m a little concerned they’re going to change things.” “What do you mean?” I asked. “Well, we ran into one of the waitresses who said the owner was frustrated that it was a little slow, and so she was thinking of converting […]

Garnering CHIME Innovator of the Year honors
What does being innovative mean?
Focus on telehealth — “How do we get these sub-specialists in front of the kids who can’t walk in here”
Improving access to care while cutting costs
The importance of a clear organizational vision

Managing massive projects at the current rate of change
“Part of being a CIO today is knowing when to say, ‘Enough is enough, we can’t go any further’”
The daunting revenue cycle system change
Making the big calls, taking risks
“I’d rather have the discuss with the board about why we made a certain mistake and how we corrected it, then why we didn’t do anything”

About MCH
Now live on 15 Cerner modules since April
Secrets to selecting a system – the importance of not focusing on the front-end look and feel
Focusing on lean methodologies and process improvement
The art of process redesign
“The mandate from the top was to ensure process redesign occurred”
Bringing in GE to help with change management