Even if you won’t be flying anytime soon, you can still browse and make purchases in the Frankfurt Airport Online Shop! The Frankfurt Airport Online Shop offers you a host of benefits, great products and convenient ordering and delivery options.

You pay for your items in the shop where you pick them up – naturally at the prices you reserved them for, even if these have meanwhile increased or a special offer you took advantage of is no longer available.

You have various payment options. When picking up your articles, you can pay for them in cash or using a VISA credit card or a Maestro credit card.

What could be better than getting money back that you’ve spent? After making purchases in shops at Frankfurt Airport, you can get the value-added tax (VAT) contained in the price refunded. This applies both to articles that you carry into the aircraft cabin and to items packed in your checked luggage.

Products bought in Heinemann Duty Free shops are already tax-free, so in this case there are no refunds.

Plan ahead! As a member of our free Rewards Program, you enjoy status benefits and special rewards every time you visit the airport. Experience it differently for a change: for example, by going on a free guided airport tour. Or spending a parking voucher. Or treating yourself to a free coffee at Caviar House & Prunier. The possibilities are practically endless!

Do you have a problem, question or wish, or would you like to give feedback? Our customer service is available for you to contact by e-mail, phone or contact form. You’re also welcome to dispatch a carrier pigeon, although we can’t guarantee that it will arrive.