Travellers want answers

If the British public is to keep travelling during these precarious economic times, they need to feel confident that their holiday is protected. They also need to know, if something happens to the holiday company they’ve booked through or the airline they’re flying with, how they are affected and what are their rights? As part of an enhanced online service, travel insurance specialist Essential Travel has now redesigned its website to include an up-to-the-minute travel news and advice service for all its customers.

Philip Jordan, at Essential Travel says, “An important part of our service is to keep customers informed and offer them advice as a situation which may affect them develops. In an event like the collapse of XL, holiday makers want to know immediately what the impact is on them and what they should do? We felt it was important to address their concerns - and advise them of their rights - via our website. Judging by the response, it is clear travellers need this kind of information.”