Request Materials

Making Our Collection as Limitless as Your Imagination

If you need an item that is not currently owned by Hamilton East Public Library, we will first consider purchasing the item and adding it to our collection. If we are unable to purchase the item, we will attempt to locate it at another library and have it delivered to your local library via Interlibrary Loan.

Interlibrary Loan is a cooperative program that allows you to borrow materials from other libraries. No matter what items you are searching for, we can help you find what you need.

FAQs ABOUT INTERLIBRARY LOANS

Who can use this service?

This special service is available to any HEPL patron who lives or owns property in Delaware, Fall Creek, Noblesville, or Wayne townships and is a library card holder in good standing. (Fines or fees totaling $5 or more must be paid prior to processing interlibrary loans.) PLAC cardholders and reciprocal borrowers who do not live in our library’s service district should place their interlibrary loan requests through their home library.

What types of materials can I borrow through an interlibrary loan?

Books

Photocopies of magazine and journal articles

Dissertations and theses

Books on audiotape and CD

Fiction and nonfiction videotapes and DVDs

Microfilm (census, obituaries, etc.)

Music CDs

CD-Roms

What types of materials cannot be borrowed?

Sorry, the following materials are not available through this service:

New items, within the first 6 months of publication/release

Items owned by HEPL

eBooks

Is there a fee for this service?

There generally is no fee, but this is dependent on the policies of lending library. Patrons may have 5 active requests at one time.

How long does it take for materials to arrive?

The interlibrary loan staff will make every effort to process your request on the day that it is received (weekdays). An interlibrary loan generally arrives in 2 to 3 weeks. This is highly dependent on the responses from other libraries and the delivery systems used. The more difficult to locate items may take considerably longer. Unfortunately, we cannot guarantee a delivery date.

How long may I borrow these materials?

The loan period for materials can range from 2 weeks to over a month. This is dependent on the library lending the materials to us. Interlibrary loans are often not renewable.

How will I know my materials have arrived?

When your requested materials arrive at the library, we will contact you by phone or e-mail. You may pick up your items at the Circulation Desk.

ARE YOU INTERESTED IN REQUESTING MATERIALS THE LIBRARY DOES NOT CURRENTLY OWN? PLEASE LOGIN TO YOUR ONLINE ACCOUNT TO PLACE REQUESTS, OR CONTACT THE LIBRARY FOR ASSISTANCE.