customer service

Warranty

All the jewelry is handmade with love and passion. Every items is unique and different. It is possible that the jewelry may differ from the photos on the website.
The materials we work with are carefully selected. We used stainless steel and nickel free material, so everybody can wear our jewelry, even when you have an allergic. Also, the color of the
jewelry don't change. If you have a sensitive skin, then watch out with perfume, water and cream. The jewelry can oxidize, like real gold and silver.

When we send your order, we check our jewelry well. It is always possible that something going wrong. So it's very important what our guarantee is. Our warranty
time is two weeks. If the problem shows that it is a mistake of 2 THE MOON 'N BACK, we'll help and take care of everything.

The following problems are not covered under our warranty:

- Wear and tear

- Damage because of water, perfume and cream

- Lost and theft

Shipping

This is an indication. We have no influence on postal services. All orders will be shipped from our warehouse in The Netherlands. Orders fit through the
mailbox.

Our delivery time:

The Netherlands - 1 to 2 business days

Belgium, Germany & Luxembourg - 3 to 5 business days

Rest of Europe - 5 to 8 business days

Shipping costs

The Netherlands - €1,95. We are happy to offer Free Shipping on orders above €60 euro.

The buyer is responsible for preparing and shipping the return shipment. 2 THE MOON 'N BACK strongly advises any buyer who want to return his/her order to choose a
secured shipment method. Return shipments take place at the risk of the buyer. In cas of a return shipment goes missing, you must be able to provide a shipment receipt. Unidentifiable return
shipments can not be processed.

Refund

The repayment of your order will happen automatically and we'll transfer the money back to your bankaccount or credit card, depending on which method was chosen to
pay the original order. It will might take up to 10 business days, depending on you bank and country.

NOTE: Return costs are for your own account! You can't return earrings, because of the
hygiene.