Sorry to hear this issue and we definitely want to make sure this is resolved quickly.

As you're a valued subscriber of our premium support service, we would like to suggest you to directly call our premium support, which includes 24x7 phone support and online remote services exclusively for you. This is the quickest and most effective way to handle your issue. Please find the premium service phone number in below page:Ways to Contact Support - go to the "Call Premium Support" section on bottom right and look for "Australia"