lms WEBS Service Level Guarantees

By using the lms WEBS services, you acknowledge that you have read our set of legal documents and agree to be bound by the terms and conditions contained herein as well as all acceptable use policies incorporated by reference.

Service Level Guarantees

30 DAY MONEY BACK GUARANTEE

If, for any reason, you are dissatisfied with our hosting
services, we will refund your hosting fees at any time during the first
30 days after you have signed up for an account with us. You can email
us at billing@duoservers.com and receive full refund for your hosting
plan within the 30-day money-back period.

Please, NOTE that domain name registrations are
final and non-refundable. As changes are no longer allowed after a
registration request is submitted, you should always check for correct
spelling before purchasing a domain name.

SERVICE GUARANTEES

99.9%
Network Uptime GuaranteeThe Service Provider guarantees that your website(s) will be up and running
at least 99.9% of the time during any 12-month period. This guarantee
includes network and server uptime. However, we cannot be held
responsible for upstream problems outside of our network and areas
where the Service Provider has no direct
influence, such as backbone provider failures, fiber-optic main line
cuts, DNS or Registrar problems with subscribers’ domain names,
routing problems between a client’s location and our data center.
The uptime guarantee is also not applicable if the service
interruption was caused by a natural or unnatural event that is not
directly under the control (or jurisdiction) of the Service Provider. The Service Provider may temporarily deny or terminate the
Service upon client’s failure to pay their charges at due time.

The Service Provider guarantees 99.9% network uptime and server stability. This, however,
does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g.
if the client shuts his/her own server down, the Service Provider is not
responsible for the downtime).

c. Failures due to software that is not explicitly
supported by the Service Provider. Consequently, if a hardware crash provoked
by the customer happens, the Service Provider has no responsibility for the
resulting downtime.

Network Outages or Unexpected
Downtime is any unplanned or unexpected interruption in the
network availability due to hardware, software, network connectivity
or data center problem, during which a 100% packet loss is
experienced.

Scheduled Downtime is any scheduled
interruption of the services for the purpose of network
software/hardware upgrades, or replacement of any network equipment in
order to be provided better service for the customers. Scheduled
downtimes occur within pre-notified downtime periods, with as many
warnings as possible sent via e-mail or posted in our news section
minimum 24-hour in advance.

SUPPORT RESPONSE GUARANTEE

The Service Provider guarantees 24/7 support available 365 days
per year. Support is available via our online Contact Us form, via our
phone lines and live chat, and the web hosting control panel integrated
ticketing system. Each ticket is replied to within no more than 60
minutes after it has been opened.