Our Story

Everything you need to know about RepairDesk

We are reinventing the way cell phone repair shops work

RepairDesk is built to automate the whole process of cell phone repair shops and to streamline their daily activities which include keeping track of repair jobs, managing inventory, making smarter decisions and more. It provides complete transparency at every stage, starting from the time the phone is initially dropped off for repair, to the time it is available for pickup.

About the product

RepairDesk is a SaaS based integrated POS & ERP software designed specifically for cell phone repair industry so owners can focus primarily on growing their business and worry less about paper work.
RepairDesk allows users to keep track of items for repair, set deadlines, assign employee certain tasks, save customer information, collect deposits, print repair tickets, and manage invoices and receipts. The idea is to maximize efficiency, from the time a customer walks in, to the time they return to pick up their device. RepairDesk also notifies employees when certain supplies are running low, and gives in-depth analytics that help businesses anticipate demand.
Interested businesses can request a demo or sign up directly from our website. We currently offer 3 plans for businesses – starter, standard, and advanced, depending on the number of employees and the number of stores a business operates.

Where it All Started

Achieving his degree in Finance, Usman Butt, our CEO and founder, was keen to be a successful entrepreneur. He started his career in a software development company and learnt more about the industry and consumer demand. After that, he started his own little firm and successfully run it for many years. But this wasn’t it for him. He wanted to do more and achieve big!
At that time, his brother was running a cell phone retail shop in Australia. He always expressed his concerns to Usman, of not managing routine tasks of his shop efficiently. There were a couple of point of sale softwares for cell phone repair shops at that time but they weren’t user friendly or according to consumer’s needs. Thus Usman realized that there should be an automated software for cell phone repair management which is full of proficient features, user-friendly and bug-free. That’s where the idea of RepairDesk originated.
RepairDesk Team conducted a survey of more than 200 existing repair shops across the globe. They succeeded in confirming their initial research,i-e almost every small business owner is not using any reliable automated software to keep track of repair jobs and inventory. On that day, the team set their one and only objective, which is, to build a software for cell phone repairs shops that streamlines the daily activities, take care of inventory and provide complete transparency to the whole process.

Customer Base

RepairDesk is currently running in hundreds of cell phone repair shops around the world. Most of our customers reside in USA, UK, Australia, Canada, Italy, France and other European countries. We work with our customers to help them automate the whole repair management process and grow their business.
Our SAAS based platform RepairDesk caters to the exclusively cell phone repair shops. There are thousands of mobile repair shops looking for effective ways to manage their businesses. Most common complaints revolve around scattered data, unnecessary delays, and technical errors. Thus RepairDesk with a team of experts set out to resolve issues of mobile repair shops. From inventory management to easy ticketing system, we have got it all covered. You don’t believe it?

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About the Software: RepairDesk is a cloud based point-of-sale software, engineered specifically for small and medium sized computer and cell phone repair shops that allow technicians to track & monitor repair jobs, stay on top of inventory and manage multiple store locations. The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts.

The software also allows you to track the history of phone repairs, giving meaningful insights to business owners regarding common problems, popular models and various diagnostics. Detailed analytics are available on demand, giving you a holistic overview of your business. These tools enable owners to forecast demand and maintain adequate inventory at all times so they can focus on growing business and worry less about paper work.
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