Private Counseling

Individual and group counseling available for the following issues. Health plan determines the amount of visits they wish to provide.

Anxiety

Emotional/personal conflicts

Grief and loss

Managing Stress and change

Marital conflicts

Parenting

Alcohol/drug abuse/gambling addictions

Work performance issues

24-Hour Crisis Stabilization (Rapid Response Team)

Harmony Healthcare’s rapid response team (RRT) is a 24-hour, 7-day per week crisis team. The RRT is physician led and staffed by licensed, trained counselors from a variety of disciplines, including Ph.D.s, LCSWs, CADCs, Nurse Practitioners and MFTs. The RRT meets face-to-face with each and every member in an extreme crisis, as well as members presenting for immediate hospitalization. Once the RRT is notified, the counselor or on call contacts the member within 15 minutes and sets a time for a face-to-face clinical assessment. The assessment can occur in an emergency room, an inpatient psychiatric hospital, intake room, at the work site, or at HHC’s office. Once the assessment is completed, HHC’s staff psychiatrist reviews the medical and clinical data and, in concert with the patient’s treating emergency room physician or PCP, initiates the required treatment. Hospitalized members are seen daily by HHC’s psychiatrist. This hands-on approach enhances the patient’s treatment and encourages effective, ongoing outpatient care post discharge.

After Hours Help Line (Wellplace)

Wellplace, a national, dedicated 365-day a year, 24-hour help line staffed by licensed clinicians and supported by on call supervisory physicians. The 800 number will ensure that your members receive immediate access to care, effective crisis stabilization, proper matching to the most appropriate modality of care, and efficient follow up to make sure that the care your employees and their dependents receive is responsive to their needs.

Onsite Critical Incident Stress Debriefing (CISD)

A team will respond to the workplace or disaster crisis to do CISD. CISD is a crisis intervention process designed to stabilize cognitive and affective processes and further mitigate the impact of a traumatic event.

Case Management/Utilization Review

Harmony’s case management process is initiated at the point of first contact with the client. Regardless of the nature of the case, whether it is a crisis or a regular scheduled session, Harmony Healthcare clinicians register the case with the Harmony case management system.

Harmony’s case management process is designed for immediately assessing and managing:

client’s stated preference and understanding of the problem,

patient acuity,

appropriateness of care,

timeliness of services,

the clinical and financial efficacy of the approach,

nature and quality of support systems, and,

discharge needs of client, significant others, and referral sources.

All care is managed by the Harmony Healthcare Case Manager. Inpatient care is monitored daily. Outpatient care is assessed in a multi-disciplinary setting and a treatment plan is formulated which identifies the problems, interventions, objectives and goals. At this time a length of stay or proposed frequency and duration of care is determined. The case is then reviewed based on the proposed care plan. In instances where additional care is anticipated, the case is re-staffed and additional care authorized. Case management review includes pre-admission review, concurrent review, discharge planning and monitoring of aftercare. This methodology assures that all plan participants receive high quality, clinically necessary, appropriate, timely care in a cost efficient manner.

Reporting

Harmony Healthcare prides itself on customer responsiveness. Harmony has the capacity to tailor reports to be specific to the needs of any client/company. Harmony’s’ legendary customer service results in client companies receiving precise data that complements their respective reporting needs.

Typically, blind statistical reports are requested quarterly outlining the number of patients utilizing the program differentiating between the insured and dependent, diagnosis and treatment modality. No names are used on the reports to protect confidentiality.

Management Training/Management Referrals

Classes to train managers/supervisors in recognizing troubled employees.
Training managers/supervisors on how to mandate an employee to EAP and monitoring compliance.

Internet Access to Behavioral Health Issues

Harmony Healthcare gives your employees a unique online resource for behavioral health oriented information and services. Through a web site created private labeled under your company name and logos, your employees and their families will have access to weekly health related feature articles, daily news briefs, research, assessment tools, forums, and more.

Wellness Program

Consists of helpful information in various formats:

Quarterly Newsletters, resources, seminars and trainings will be scheduled throughout the year on topics such as:

Addictions

Anger Management

Balancing work and family

Building positive self esteem

Communication skills

Conflict resolution for couples

Coping with change/stress

Depression & when is it a problem

Domestic Violence

How to deal with difficult people

Parenting in a new millennium

Problems facing the elderly

Signs & symptoms of troubled employees

Smoking Cessation

Stress Management

Time Management

Legal Consultation

Free face to face or telephonic consultation with a local attorney to discuss problems and questions. If legal representation is necessary, a referral will be given to an attorney who will provide a 30-minute free consultation and a 25% discount on fees.

Adoption

Consumer rights

Criminal matters

Custody

Divorce

Immigration

Landlord-tenant disputes

Wills and probate

Financial Consultation

Credentialed professionals in the area of personal financial planning, investment, and/or tax consultations are available to answer your questions. Personal budgeting coach available for free consult and discounted services.

Bankruptcy

Budgeting

Buying and financing a home

College financing options

Credit management

Investment planning

Impaired Driver Program

Free cab ride home for impaired team member. (up to a $25 maximum per year)

Elder Care Resources

Discuss varying types of in-home and agency care for your aging family members with a specialist.

Aging process

Common mental health issues

Home and community based services

Support for caregivers

Elder care evaluation checklist

Child Care Resources

Talk with a specialist for referrals to licensed agencies with discounted fees.

Grateful

My son was having so many behavior problems. We were referred to Harmony and I can’t believe the turnaround my child has made. Our therapist was so kind and patient with him and now he is doing better than ever. Thanks Harmony!

Harmony Healthcare provides counseling and treatment for children and adults suffering with mental health and substance abuse issues in Nevada in an outpatient setting; employee assistance plan (EAP) options are available.