Of course tot was down for everyone, for about 24hrs,right the way from BKK to Korat and on further.They had a main cable brake, so i heard.

Here's a story ...About 6 months ago i asked tot for a faster connection than my 6 meg, too far from the exchange box i was told, 2 kilometer the speed drops, if we increase the power the connection will keep cutting off. Put another exchange box in i said, Too expensive, we would need at least 9 or 10 customers to do that.

So we found 9 people who wanted a line put in around where i live, took the list into tot heard nothing since, that's 6 months ago.

So about a month ago we went into bb with the list of the 9 names we had, bb were out in 2 weeks surveyed the area and visited all the names on the list, they've since been back for the installation fee and said some time this month you'll get connected.yesterday they were out running up the lecci poles putting the cable in.

BB runs on VDSL modem. The price 2,100 bht which includes the installation fee and returnable deposit of 1,500 for the modem. contract 1 yr. 20 down speed 590bht + tax. 50 down 700bht + tax. 100 down 1,200bht. per month.

From last Friday after a short but heavy downpour until yesterday TOT line was totally down here, in the neighbour village a car seems to have rammed the pole, and all the cables were hanging down, some torn and disconnected. But since a few months already it can hardly be used anymore, resets very often and doesn't find it's way to a server connection again; the server seems to be far overloaded. And if it got an internet connection again, it is most of the time hardly faster than 50 Kbps. The 6 Mbps sometimes, but very rarely come in from about 3 to 6 am, not a time I hang in front of the PC.

So I got used to keep an "alternate connection" to the web over my 1-2-Call mobile phone set to Personal Hotspot. The code *777*740*316358# gives me a weekly package of 512 Bbps, far better and reliable than TOT with their most of the time not working 6 Mbps.

I keep thinking about 3BB, too, since they advertised on the poles in the village on the main road *(Hwy 205) about 5 km from here a bout two years ago. Though I don't know whether they're up here, yet.

The internet has been messed up in my area too. I changed channels on my router, which seemed to help. I use true cable. AIS has been sniffing around my hood now trying to market their internet service, but they all use the same pipeline.

The internet has been messed up in my area too. I changed channels on my router, which seemed to help. I use true cable. AIS has been sniffing around my hood now trying to market their internet service, but they all use the same pipeline.

My TOT internet connection is ADSL, where the signal comes over the phone line. The only channels to change there were the Wi-Fi spread in your house. I don't have a problem with that, can connect to the modem by cable with the same results. The problem neither lies in the phone line, but as I understand in the server of the exchange or TOT's main server. They neither keep their hardware up to date, nor are they extending capacities to the increasing demand.

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Last Monday I had written a complaint to 'webmaster@tot.co.th'. Since I didn't get any answer I reminded them today, asking for a reason to wait for them to take care of their problems. I got a prompt answer:

Quote

Dear Sirs,

I forwarded this mail to the related team for solving your problem. However, if they open mail lately, your problem still be take a long time. So, another choice, you should call to TOT Contact Center at1100 for informing. Or you wife can complain such problem through this website in Thai at http://tel1177.tot.co.th.

Yours sincerely,S.Computer System AnalystInternet Product Development SectorTOT Public Company Limited

About their Contact Center at 1100 I had written them on Monday already:

Quote

The line 0449740** has been down for many months now. Asking the operator on 1100 to send a technician has been steadily ignored by you.

(...)

Is there a way to send a technician to have the line 0449740** fixed, and your server adjusted to supplying a usable internet connection? If not, please don't hesitate to tell me, so I can give up hoping and move to another ISP.

I would interpret this answer by Khun S. as the advice, not to waste anymore time on TOT.

A month gone by and several phone calls to their office, no joy, just the same old. Wait! Wait!. Now we are told the electricity people are having a gripe about where they have put the cables up on the pylons. Having a look you can see the cable's are touching each other.

They come today to connect up, no telephone, just turned up, unlike the tot connection which has an outside earth and a box screwed to the wall, they put the cable straight through the centre of the roof and down to which room you want the modem in. So far so good, touching 23 d/load speed

No penalties for cancelling internet contracts - users must give five days notice

So according to the article in the dailynews.co.th. that people seem to be unaware of, your ISP cannot charge you a penalty if you sign up for 12 months and then cancel it. online lawyer tanaiwirat.com. stated you have to give 5 days notice, that's all. you can also make a claim if your connection is down which must be paid to you within 30 days.

If that's the case i must be owed a fortune - here's the link, in th. dailynews.co.th

TOT has been down here all day, not just for me but a wide area has no telephone connection, 3BB is still up since it's been connected 3 weeks ago, speed is still almost 23 down. 1 up for3BB so far.

Could be the rain. My True was down for one day although the, "online" light was still on, on my router. I called True and they told me several people had this problem. I no longer have the Red Dish either for my True Visions. Everything is all hard wired in now.

My TOT adsl keeps working, just more bad than good. Sometimes it cannot be used at all, resets the connection every few seconds. Then I help myself with tethering over the mobile phone, either USB tethering or Wi-Wi hotspot. I get a steady and stable data connection over my 1-2-call, 512kps for 89 Baht for seven days by dialling *777*7009#.

An update on TOT or 3BB - tot down again today that's twice this month

Looks like 3bb is well in front of tot as for connection faults. Also what i like about 3bb, if you don't pay your bill on time it will flash up on your screen, "YOU HAVE SEVEN DAYS TO PAY" or you will be disconnected, sorry if you have paid recently if so please put your account no. below. Then press ACCEPT. The speed has increased by 10 mbps this week, up to 33 down

Fourteen provinces were without internet connection and phone services when TOT cable shredded due to an accident on the Petchkasem highway reports the dailynews.co.th

BYE BYE TOT

3BB have upped their 590+ bht download speed by 10 mb to 30 mb for the same price, since TOT are offering 30 mb for 800+ bht so really there is no choice, looks like 3BB has pipped them at the post. But TOT can only offer me 6 mb download speed as i'm too far(so they say) 2 kilometers from their exchange box. I won't miss the loads of calls i had to make over the years