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i bought two tickets for a concert only to find when we got there the tickets had been sold twice so was refused entry.seatwave would take no responsibility,they blamed the seller,you have to provide proof that you were denied entry before they will make a refund,has cost a fortune in phone calls trying to get this resolved ,trading standards have been informed .

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I did not enjoy the selling process!

I recently bought two tickets to a sporting event and then the person I was going with said they couldn't come after all. I offered the spare ticket around to friends but no takers so I decided I'd have to sell it online. In the past I've always used Ebay to sell tickets I can no longer use but now they have an offshoot site which was difficult to understand. I then searched around and found that the website Seatwave was already offering second hand tickets to the event I was going to so I decided it would probably be a safe option to use the site.

In order to use Seatwave you first of all need an account with the site. I found this easy to set up using my email, a password and personal details. You can then sell tickets by searching for the event. You are then led through a process in which you are asked to provide details of the event such as the date and the location, in addition to things like face value of the ticket and ticket format. You can then specify a price you wish to sell your tickets at.

As a first time user and as someone who was looking to get rid of a ticket without wanting to make anymore money than the purchase price I decided to list the ticket at a much reduced price. At this stage you are able to compare the price you list at to other tickets already listed to see what the average asking price is. This is quite helpful for new users. The fees for successfully selling a ticket on Seatwave (listing is free but selling incurs a fee) are calculated at this stage and deducted from the listing amount so that the screen says: "What You'll Get" after this amount is taken away. I was satisfied with the amount but there is was a hidden cost of postage which is never mentioned. I had a paper ticket which needed to be sent via royal mail. After selling my ticket I felt stupid that I'd forgotten this cost and a bit annoyed that at no stage is it recommended to add the postage amount as part of the listing price.

After listing my ticket I was lucky enough to get a buyer quite quickly and then Seatwave sent me an email instructing me on how to post my tickets. They stated to send by "recorded delivery" (which is a royal mail service) so that I had a tracking number. The 'tracking number' must be entered online after you receive a proof of postage. You will not be paid without it. When I went to the post office I asked to send my mail using the exact term as written on the Seatwave site and was told by the clerk that the recorded delivery does not offer a fully trackable service with a 'tracking number' and instead you get a sort of reference number instead which is different. I was told that only 'special delivery' provided a fully trackable service. I was quite confused but I had to send my tickets quickly and I had to trust the royal mail staff regarding what she was telling me and so I agreed to send by special delivery which was about twice the price as recorded delivery. After sending I looked online to try and figure it all out. The help pages on Seatwave are very basic and comprise of a few lines of text alongside pictures. I eventually must assume after visiting the royal mail website (still not 100% sure though) that it is actually the recorded delivery reference number that is required so recorded delivery would have been acceptable. This is very confusing though, is not made clear by Seatwave and it caused me to lose twice the amount of postage costs.

When I had mailed the ticket the site then confirms that your tickets are "shipped" but does not confirm arrival of the tickets. The site agree to pay you from a week after the event to make sure there are no problems. Therefore I faced a wait until after the event to see if I would be successfully paid. Ten days after the event I received an email saying my payment had been processed by Paypal but I had not received any money for several days after receiving this email. I then reread the email and saw some small print which said that Paypal payments take up to ten days from being processed to land in your account and I faced another wait before finally getting paid.

After calculating my costs I realised that a third of what I'd listed the ticket at had gone on Seatwave fees and postage costs. This was also painful because I'd listed the ticket at less than face value in order to achieve a sale. I really wish I had not bothered given the financial losses and the confusion and worry I faced regarding getting the ticket to my buyer on time and getting paid myself. I felt worried the whole time because of the lack of information and help from Seatwave. I felt like I had not been given enough help as a first time seller and throughout the process felt that I had no guarantee of being paid because of the lack of information and contact.

I'm not certain if I'd use Seatwave again. It just feels quite risky and I also feel like I've been bitten by them due to the lack of help available from their website. I would advise any potential buyer to list their tickets above face value and to remember postage costs for any paper tickets. I also feel that it takes a lot of effort to be able to understand the selling process, so take that time and effort into account.

www.seatwave.co.uk

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I had 2 extra tickets for MUSE gig @ Emirates Stadium which were bought for my friends, but they didn't make it, so I decided to sell them. It's already been 3 months that I've sold the tickets via this website, and haven't received any money back. I have written to the customer service 6 times already. At first they said it has been sent, and then they said there was a problem with my account, which is not true as I was actively using my account at the time, and then they started promising to send the money "soon", which NEVER happened! DON'T use this website!

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Purchased 6 tickets in September 2012 for Pink concert 21 April 2013. Paid £650.Order confirmed etc. told tickets would be sent 2 weeks before concert.I get worried as the tickets havent arrived as promised, seatwave e-mail me saying promoters havent printed etc...they were aware of the delay blah blahToday, 4 days before concert I have been told that the "seller" is unable to provide my tickets!!!Seatwave said "sorry, but you will be refunded"Sorry!!!! Myself, sister & my 4 daughters really wanted to go to this concert, I have never been to a large pop concert, so I'm inexperienced in purchasing any tickets other than from my local theatres!! NEVER AGAINYes seatwave have refunded but that's not the point. I also found out that the face value of the tickets was £45 So I had paid well over the odds too!!! NEVER AGAIN.

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Don't even think about selling through Seatwave. I had 4 tickets for Jingle Bell Ball, that o2 despatched ridiculously late. I had sold them on Seatwave at face value of £55. The buyers got nervous, understandably, but Seatwave's policy is to offer the buyers alternative tickets (in this case at £135 each) AND THEN CHARGE THE SELLER (ME) FOR THE PRICE DIFFERENCE. So not only did I lose the £200 i had sold the tickets for, my credit card was charged £320 extra for the difference. Don't use Seatwave - give the tickets away or throw them down the toilet - it's cheaper.

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Recently bought tickets for a sold out show (which is the whole point of Seatwave). Very impressed with the whole setup and the way it works. Customer service was outstanding, answering emails within minutes.People here seem to be criticising prices but that has nothing to do with Seatwave; it is a market, if people ask too much they don't sell their tickets. Perhaps people are thinking this is a primary ticket outlet? It is not. If a show is sold out you generally have three options: ebay, Seatwave, touts outside the venue. Seatwave seems the only one to give you cast-iron guarantees if tickets are bogus, or fail to turn up in time. It is a brilliant model and it just simply works! I will be using them again and again.They are the Amazon of ticket buying.

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I will NEVER use these again, way too much stress!

ordered a ticket from Seatwave a week before Xmas for a concert in the beginning of March. i didnt expect to get my ticket til around January time so i was quite happy waiting. So i waited....and waited...Several people i knew going to the gig had received their tickets(from another source) already so when it got to 2 weeks before the concert i became very nervous.Seatwave kept telling me that my seller probably hadnt received it yet and to hang on until 5 days before the event.To be honest this wasnt acceptable, i knew everyone else had tickets and i felt like i couldnt look forward to the show as i was unsure if i was actually going to get there.About 10 days before the show i bought a ticket(from another source) and that arrived within 2 days, i figured if my Seatwave ticket ever arrived i would sell it via Ebay or something. I had a ticket so the worry was off.Well 5 days before the gig and my ticket still hadnt arrived so i called Seatwave who gave me the same story about contacting my seller and seeing what they could do. They werent very helpful to be honest, i didnt feel like my mind was put at rest. I had watched the Dispatches show a few days before and was certain my "seller" wasnt real and they were just trying to locate my ticket from somewhere.Well Wednesday morning i received my ticket with a little hand written note saying "Enjoy the show!" It wasnt sent via signed delivery like i was told. The funny thing is according to my account my ticket was still "waiting to be dispatched" so i sold my ticket at face value price( i paid just over double) via Ebay to a very pleased seller. I actually won a competition to meet the band so i was buzzing about that and i didnt care about getting my money back. I just wanted another fan to have the chance to see the band.So Saturday morning(the day after the gig) i get an email from Seatwave telling me my ticket has been dispatched....erm really?Yes they delivered, but it wasnt worth the stress and worry of actually receiving my ticket before the event. Next time i will purchase from the arena or even Ticket Master. I will NEVER use Seatwave again and have told all my friends about them.

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This site is proclaimed as the "fan-to-fan exchange site".HA! What a joke.It's basically like taking all the touts who stand outside concerts mumbling "buy and sell tickets" and putting them online, giving them a chance to make way more money because they now have a marketplace, and therefore giving them more reason to snap up all the tickets available on general release.It should be closed down.eg the Paul McCartney CANCER CONCERT (a charity event) sold out super quick, and then magically within 5 minutes, 100s of "fans" decided they couldn't make the concert and put them on sale on Seatwave for 5 or 10 times the face value.It should be made harder for touts to ruin the live music scene, not EASIER which is what seatwave does.

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Totally ripped off by this company !!!!!!!!!!!

Hi purchased 2 tickets on their web site at 5.30pm for Children in need concert at M.e.n Arena in Manchester on the night of the event for myself and my daughter for £120. Their web site instructed that the tickets would be available for collection at a Mail box office in piccadilly Manchester. I arrived at 6.35pm and no one was available + the doors were locked, I tried calling the mail box number 6 times which went straight to voice mail? this was an early Christmas present for my daughter and she was very upset that were unable to see the concert. I spoke with a seatwave representative the following morning and was told tickets are only available to collect at 5pm at the latest ? i explained i didnt purchase them until 5.30pm? She said she would have to get a superviser to contact me which they never did. I emailed them with my complaint and was told there was someone waiting for me and they tried calling me (Which is a total lie) and because of that they would not be able to offer a refund. I asked them to provide me which their call log and of to date they are unable to provide it.... They are now not returning my emails requesting the information. I have been lied to and sold tickets under false pretenses and feel very very let down by this organisation. I will never recommend this joke of a company to anyone i know.....

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A con....!

I acquired 'expensive' tickets a few weeks ago and have received 2 emails in the meantime saying that Seatwave were following up and the tickets would be dispatched shortly. It is now 2 days before the event (glen Campbell in Bristol) and I thought best to go online and check what has happened. I eventually found a contact number for these guys, but gosh it was tough finding it! I sent an email and followed up with a call to be told that they would check with the people that dispatch the tickets. I have now discovered that they do not have the tickets and even though I was lead to believe that this ticket agency had acquired the tickets beofre offering them for sale, the sad fact is they didn't. I made a further call to the office, which apparently is located in Sofia, Bulgaria. They have advised that they cannot obtain replacement tickets but I can receive a full refund, BUT, it will take 10DAYS to hit my account. I asked why 10 days?? and was advised to check with my Bank as the delay will be down to them. They just quoted their terms of business... I would NEVER EVER use these people. A bunch of crooks!! Don't use them!!!

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Bough tickets on their website. I searched on there website for tickets in Glasgow for maroon 5. Now if it's me just say but I expected the tickets I selected to be for maroon 5 IN Glasgow but no I supposedly selected tickets for Bristol. When I reported this matter I was told that it was my fault and that I should be more careful but there is nothing that they are willing to do or help with. I honestly say that do not use this website it is misleading and pretty much day light robbery.

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Selection of tickets and ordering process very easy, but shipments and follow up are terrible. Lied to several times, finaly they managed to arrange for ticket pickup at the venue. But no refund of very expensive UPS freight costs. DO NOT USE IF OUTSIDE UK......

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Seatwave are not up to the task of delivering on their promises! I purchased 2 tickets for Enrigue Iglesias concert in Belfast, paying well over the odds because they were advertised as ready for immediate dispatch and I wanted them for a Christmas gift. 22 days later and i still have not received my tickets. Attempting to contact Seatwave regarding this matter has been an absolute nightmare. They just do not want to know! Their 'suggested solution' is to print off gift tickets, but they are not in the least concerned that they have falsely advertised and mis-sold a product. Never, ever again would i deal with this company. They are an absolute joke!Anne, Co Tyrone

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I am certainly not a returning customer.

I would not recommend them at all (one star only because I cannot give none). For one, they are outrageously expensive and charged me more than twice the actual ticket price. Which is my own fault I suppose, for not searching properly elsewhere, and not reading the reviews on here before buying. But more to the point, their customer service is rubbish. Here's my story.

I bought tickets for a show on Sunday, get an email on Thursday night before the event at 7pm, saying my tickets will arrive tomorrow (Friday) via UPS and I would have to be in to sign for them. Why someone would choose UPS out of all available services for one DL sized envelope to be delivered to a residential address, that I do not know. UPS very kindly advise on their webpage that they will deliver 'anytime between 9am and 7pm, or later' meaning someone has to be available all day. Not the easiest thing to arrange at such short notice (also considering that UPS, unlike Royal Mail, which would have been a much more sensible choice in my view, do not re-deliver, or let you pick up stuff, on a Saturday). I managed.

I then checked the 'track it' link seatwave had provided, on Friday morning - scheduled delivery was Monday (after the even,t needless to say). Me not happy, sent seatwave an email asking what their plan was. I got a confirmation that they had received my email. That was it. No-one ever replied.

End of it is that my tickets were delivered on Friday after all, and obviously I had cancelled arrangements for someone to be in. UPS card says my neighbour signed for them. I have never met him or her, and (s)he has not opened the door since last night, but I will keep trying.

So here I am still waiting, and wondering if seatwave will keep their promise and get the tickets to me in time for the event. Not looking good so far.

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Avoid Seatwave as you are not covered if TicketMaster do not post your tickets on time

I would strongly recommend not using Seatwave if trying to sell tickets. I posted 4 tickets for sale on the website after we booked a holiday on the date of the concert.

My tickets did not arrive from Ticketmaster and I was advised they would be available for collection at the box office as it was 3 days before the concert. When I called Seatwave I was told this was not acceptable as I needed to post the physical tickets. As a result they would source alternative tickets and I would be liable to cover the extra costs. I therefore had to cover the cost of the orginal tickets plus an extra 200 pounds, all in I was 500 pounds out of pocket They were very unhelpful and blatantly lied that the Royal Albert Halll did not allow ticket collection from a customer with a letter of authorisation. I called both TicketMaster and Royal Albert Hall who confirmed someone could pick up my tickets with a letter of authorisation. In the end I gave my tickets to a friend for free who picked them up no problem at all. Supposedly this is quite a common occurence so I would advise you to stay clear and try and offload tickets through friends or family.