Stratégie Clients, the leading event for contact centre and customer relationship management in France, will take place from 3rd to 5th April 2012 at the Parc des Expositions, Porte de Versailles, in Paris. Visitors of the InVisionF30 stand in hall 4 will gain a deeper insight into InVision’s new injixo cloud-based offering and the accompanying skilled training programme which is powered by The Call Center School.

Currently, cloud computing is one of the most important topics in IT, especially for contact centres. Call centre managers and IT executives continue to use more of the benefits, such as cost savings, availability and flexibility, to profitably deploy cloud-based applications within their company. With the injixo WFM cloud offering, contact centres can use InVision’s multi-award-winning workforce management (WFM) solution without having to invest in expensive hardware and software licences in advance. injixo WFM can be used via internet access, and is now available without a lengthy introductory process. The monthly fee is €/£ 9 per call centre agent.

Just as important as the implementation of a cost-saving and, at the same time, efficient IT environment in a contact centre is the achievement of best possible results using the technical infrastructure. But many of the responsible employees can lack the relevant background knowledge and know-how. Therefore, training and professional education are very important in securing a rapid return on investment of new applications. This is why InVision not only provides a cloud-based WFM solution but also invites call centre professionals to benefit from injixo Learn, a comprehensive curriculum of courses powered by The Call Center School, as well as several online training programmes for injixo WFM users. Additionally, everyone who is interested can register for the injixo Community; an industry network where call centre professionals can share their expertise.