Client Review

COME IN WITH A CHECK AND NEEDED A CASHIERS CHECK DIDNT KNOW THAT YOU HAD TO HAVE AN ACCOUNT..GOT THAT TAKEN CARE OF THEN FOUND OUT THE CHECK HAD TO SIT EVEN THOUGH THE CHECK WAS WRITTEN ON THAT BANK IT WAS A CLAIMS CHECK..THANK YOU TIM WAGNER FOR ALL YOUR HELP AND PATIENTS WITH US EXCELLENT CUSTOMER SERVICES. ALL STAFF THERE IS VERY NICE AND HELPFULL WILL ENJOY DOING BUSINESS WITH THIS BANK.
THANK YOU
JULIE TESCH

I am a 100% disabled veteran who has attempted to do a 10 yr refinance on my house with the JU>S> Bank JuanTabo branch The loan officer seemed nice but what a nightmare. I submitted all the paperwork to refinance not wanting any money just a 10 yr loan instead of a 30 yr. The loan officer called my girlfriend for my financials of which she is not on the loan. They set up an appraisal without my consent. The loan officer sends me the application to sign and the purchase price is wrong, the income is wrong and has several other incorrect things. I call the loan officer and she says she will get that taken care of. No contact from her for two weeks. I start calling no reply. I go to her office and she makes me wait for extended periods. Claims will get that taken care of. So I had informed the loan officer that I was visiting my girlfriend and lived in another community with my current loan and would be leaving to go back to my home once Balloon Fiesta was over. I again did not hear from her and she did not return my calls so I went down again. Asked if any paperwork was needed. She had a check list and stated everything was fine. I was on the road traveling athe next day and she calls demanding paperwork immediately or I will be disqualifed for the loan if I do not fax it immediately. I told her I DID NOT APPRECIATE her aggressive manner and she would have to wait until I was at my home. She was very abusive in tone and language. I then find out when I get home that an apprasial was scheduled yet was unprepared. I was very disappointed with this type of unprofessional behavior. The loan officer aware of my unhappiness had some other person call me claiming they solved the problem she requested. They called me again a week later. I have no idea who this person is but the loan officer should not had my private info to my girlfriend or someone else. The loan officer knowing I was now home sent the apprasial to the wrong address knowing I was not at that address. I got an email finally with the corrected loan application and it was the same application with false information as before from weeks ago. A note stating just sign it and we can change it later. Sorry I do not sign false loan information. I complained to her again and 2 weeks later she sends me a email stating the apprasial is low. I again complained about the false information. She sends me an email stating corrected application attached. No attachment. I inform her by email she then sends a secure attachment that needs me to be a member with password which I am not. The loan application runs out in a few days. So I am being forced to now pay $600.00 in apprasial fee for a easy loan refinance because this loan officer does not like white people or disabled veterans or both. She intentionally sabotaged my loan. So this is my experience with this Juan Tabo branch.

I recently deposited a check. It was a workmans compensation check drafted on behalf of my employer. The Check was made out to my full last name including the hyphen. The ATM team reversed the deposit due to possible fraud. When I finally found someone who could explain why they were unable to help me after I explained to them they accepted previous checks made out to me for deposit that had variation of my last name. (people get confused due to the hyphen) The representative advised me that I would have to come in and sign a new signature card. I explained I had just had my neck fused in two places and could not drive nor could I walk without assistance. I further pointed out that I had a savings account, credit card, mortgage, CD and home equity loan and have been with them almost 25 years and they have never questioned my identity before. Moreover I advised her she could pull the ATM tapes and see me making the deposit. I advised I did not understand how depositing my payroll check would be considered fraud since I did not make a withdrawel. Despite all of the above I was advised I had to be in the branch within 30 minutes or the check would be mailed back to me. I explained again I could not drive and that i was in a full neck brace due to surgery earlier the week before. They insisted I come in so I had to arrange transportation and walk into the branch. I had to come in in my bed clothes since I was unable to dress myself, comb my hair, shower, etc etc.
I sat with a man named Mike who did not take ownership of the issue and simply had me sign the signature card (the surgery affected my ability to use my hands as I normally would) and would not honor the agreement if I arrived in 30 minutes and signed the card they would accept the deposit. I was in tears due to the stress of the situation and how mortified i was to be seen in public so awful. As I walked out the door Mike shouted "Have a nice day".

Not only was the stress and aggravation of having to come in bad enough to move me to tears, his final words to me were clearly inappropriate given the encounter. Again, his shout caused more people to turn and stare at my scar, brace and overall post surgery appearance.

Bottom line, I should not have had to come in and sign a new signature card on that day. They new my circumstances and they were aware they had accepted deposits to my account with variations of my last name for years. The inflexability of the decision maker was a poor call given my history with your bank and the unprofessional responses from Mike only made a very very bad situation worse.

I cannot believe how I was treated. Even now I am still in a brace but am able to finally sit up and type. Can you imagine how I must have appeared that day only 4 days post surgery....

That was totally uncalled for behavior from that branch. I'm retired from banking 30 plus years with another bank and this was not handled right at all. Did you ever speak to the Branch Manager at all? We do make exceptions depending on the circumstances and extenuating circumstances like yours. You are a long time loyal customer of theirs and I'm quite frankly suprised you haven't closed your accounts with them. I would however suggest you write this same letter to the President of US Bank and let him know if your frustration and anger over this incident. I'm so sorry you had to indure this treatment and certainly hope your feeling better and recovering quickly.