Reviews of Heritage Park East, LLC

I am a friend or relative of a resident

We had my sister-in-law at Heritage Park East, LLC. When we first went in, it was fine, but they didn't give the care that they were doing where my sister-in-law is at now. My sister-in-law has Alzheimer's, and she doesn't eat, but Heritage Park East didn't really address that. If my sister-in-law didn't eat, they took her back upstairs, and they didn't even make sure that she ate. When we were leaving, it was a disaster, e.g., they lost her medication, and they kept us back two hours from travelling. The initial going into it was great, and my sister-in-law had a very nice apartment, but it was chaos when we were getting ready to leave. The staff was not too good; however, the aides were very helpful. We thought my sister-in-law should be in Alzheimer's, but they put her in assisted living there, so it was just a lot of misunderstanding more than anything. The place was lovely, the apartment was beautiful, the people there were very nice, and their food was wonderful. However, I think they need a little bit more organization in the aide department. It was just a bad departure, but everything else was really good about it.

I visited this facility

I recently visited this facility and was appalled by the appearance and filth. The staff that greeted me at the front desk was rude and short and could not be bothered. The residents were either sitting in the halls congregating and socializing amongst themselves or sleeping in the front lobby. I did speak with a few residents on a tour that I went on with an older lady who knew nothing and was cold. The residents were upset over many changes since apparently new owners took over and things are changing for the worst from what the comments were. They mentioned good staff are walking out. The food went doownhill. The residents say they are cutting corners and raising the rents. They mentioned there is noting to do - the activities are very lacking. They only play old movies in black and white that they have seen over and over. They have a van for shopping that is always broken. Ithe residents feel they are in a prison. The management staff is poorly trained and the front reception staff during the day is rude and makes you feel like you are in a prison. Don't go here

I am a friend or relative of a resident

My mother-in-law is a resident of this facility but we visited this for my mother as well. This is my own personal choice.

This old building is situated off the road thus making it a quiet residential area. They have two buildings and each one has its own pool. There's also a small lake and many pine trees around. Despite its being old, it's still well maintained.

The rooms are nice; the size is adequate to bring furniture like a bed or small table. They offer two meals per day. According to my mother in law, the food tastes great. The personnel do the laundry for her, clean the room and provide transportation to the doctor, bank, shopping malls or anywhere she wants to go.

They have entertainment or activities too. In the morning, they have an exercise program and in the afternoon, they gather together for discussions. Other activities include movies once every week, live entertainment, lectures, trips (lunch, casino) and mind exercises such as puzzles.

I visited this facility

We were delighted to visit the Heritage Park East assisted living facility in Delray Beach while in the region looking at places for my friend's mother.

Our tour of the outside grounds was lovely; there were flowers and shrubs everywhere, with nice seating areas.

The staff was very friendly and all seemed to really like their jobs. The main living areas were fresh, clean and sunny with a homey, yet contemporary décor.

The outside area was ample, with plenty of seating areas to enjoy. They offer a variety of studios and up to two bedroom apartments.

The activities offered was impressive. Just about any hobby you might have can be accommodated - and more. The staff goes out of its way to suggest stimulating things to do - from gardening, to reading, playing games and outings in the community.

The lunch we saw looked really delicious. Menus were impressive with many types of the selections. The dining room was fresh, bright and cheerful.

The gym equipment looked well maintained and easily accessible. They also offer exercise classes. The library had a large book selection.

The facility really looked like a place any senior would enjoy living in, with attentive and friendly staff.

About Heritage Park East, LLC

Heritage Park East, LLC is an assisted living facility in Delray Beach, FL that offers residents independent living options and daily support services. Contact Heritage Park East, LLC for more details on housing, services, and rates.

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