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The SA Call Centre Industry is thriving, having seen a healthy growth rate in recent years and is set to further boost the local economy and contribute to the growth and development of the country as a whole. In fact, South Africa is fast becoming a preferred Call Centre outsourcing destination for many foreign markets – currently making this industry one of the fastest growing sectors in South Africa.

So, what makes a Call Centre business successful? How do you manage operations in a challenging economic climate? How do you motivate and retain your call centre staff? Is the Call Centre industry safe from the global financial crisis? How do you reduce costs while assuring consistent quality?

With the current economic conditions and today’s ever-changing call centre environment, you need to keep improving your organisation and its processes. Given the cost of sophisticated technology, clients are increasingly looking to maximise their return on investment. Achieving a successful and profitable call centre takes more than just an agent at a desk with a telephone and a script. It is a holistic approach to the people, systems and processes that are used in the call centre environment to achieve an integrated approach.

Kick start your New Year with this two-day conference that will provide you with new ideas and the opportunity to gain practical advice on how to manage operations in these turbulent times, engage motivate and retain your call centre employees while achieving a holistic approach in your call centre environment. Discover the secrets that can make your Call Centre successful!

Specials:
– Register 4 delegates and the 5th delegate attends FREE of charge
– NGOs, Academia and small businesses get 50% discount (Please note that NGOs/Academia/ Small businesses do not qualify for the additional discounts)