COVID-19 UPDATE: PLEASE NOTE THAT ALL DELIVERIES ARE EXPERIENCING DELAYS. WE RECOMMEND SPEAKING TO YOUR LOCAL POST OFFICE IF YOU HAVE ANY CONCERNS ABOUT YOUR DELIVERY.

Important Information

If you are outside of the EU, UK, USA, Canada, or UAE, we kindly ask that you allow 20 working days for your order to arrive before contacting us.

A signature might be required by local carriers. If this is the case and you authorise the carrier to leave your parcel without a signature and you cannot locate it, Plume Labs cannot be held accountable if the delivery goes missing.

All local customs charges, import duties and local taxes, if applicable, are payable by you on delivery.

Please note that some local carriers may not deliver over the weekends.

All international orders are currently shipped from Hong Kong and you may be subject to additional import fees upon delivery. If there are any customs fees, they will be charged when the shipment reaches the destination country.

Please note that the total of your order as displayed at the checkout doesn’t include any of these additional duties. As the customer and importer, you’re liable for all import duties, customs, and local taxes levied by the country you live in; payment of these fees is necessary to release your order from customs. The local carrier will inform you of any additional duties before they deliver it.

Unfortunately we don’t have any control over customs and import tax and we can’t confirm exactly how much you will be charged. Customs and import tax varies widely depending on the country you’re in.

Please check with your local customs office for more information.

Refusing to Pay Customs

If you choose to refuse the customs fee and the shipment is returned back to Plume Labs, a shipping & handling fee will be deducted from your refund.