How to notify a specific User when a Service Desk request is generated?

We want a specific team member to be sent an email notification every time a Service Desk request is created or updated. I've had a poke around with Notification schemes and workflow, but couldn't figure out how to do this.

2 answers

1 accepted

In the notification scheme for the project, there is an "Issue Created" notification. You can add a single user to that notification, which would do what you're after. Keep in mind that default behavior is that you do not receive notifications for actions that you make yourself, so if the person creates an issue, they won't get an email unless they have changed their notification preferences. I hope that helps.