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An investigation into the use of quality management techniques in NZ IT projects : a thesis presented in partial fulfilment of the requirements for the degree of Master of Science in Information Systems at Massey University

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Abstract

The risks in an IT project are very high both because of its complexity and also because the context of rapidly-developing technology leads to a high degree of uncertainty. IT projects should have comprehensive formal quality management fully integrated within all aspects of project management. A review of the quality management in IT project literature suggests, customer-focused TQM is now synonymous with good management. TQM combines the use of computerised data collection and statistical experimentation with a focus on teamwork, group participation and a culture of continuous improvement in operating systems (Robert. 1993). Using the survey methodology and through two case studies, qualitative data was gathered to develop a model of quality management implementation process in New Zealand. Key words: Quality. Total Quality Management (TQM), Quality Control (QC), Quality Assurance (QA), Quality Model.