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One of the common causes of this is the image size. There is a upload limit of 5Mb per image for bronze and 100 Mb for Silver.

It's worthwhile just checking your image size and if it is over-sized use an image manipulation program to reduce or compress the files size to say 20 Kb for a postcard size image. This won't affect the canvas size of the image at all and shouldn't show any loss in definition to the viewer..