We've had some customers this week who have run into issues with multiple processes consuming large amounts of memory at startup. One extreme case had every process using anywhere from 500MB to over 1GB per process ! Think about Notepad.exe taking up...

One of the questions customers frequently ask us is “Where can I learn all this stuff?” A great deal of our knowledge comes from practical experience and exposure to a wide array of issues. Think of it in these terms – an IT Administrator may only have...

At least once a week, someone on the Performance team will get a customer call concerning hangs or resource depletion on their file server. The file server in question is used for user home folder storage and users are accessing Outlook Personal Storage...

One of the more common questions IT Admins and Managers ask us when they call in is "How do we prevent IE7 from installing on our client machines?" Although it seems like a fairly straightforward question there are several scenarios to consider: Scenario...

A very common question that we are asked is, "What kind of data can I gather before I talk to a Support Engineer at Microsoft?" In all honesty, there is no single right answer - especially where the Performance team is concerned! It all depends on the...