Placing a re-order?We store your artwork for 6 months, which helps us to provide you with consistent results when you request a re-order. Simply quote your previous order number when placing your new order and we'll use the artwork that we have for you on file.

Use our single quantity option to purchase samples of your designs before committing to a final production run. Once you are satisfied with your samples and you are ready to place a full order, we will provide you with a discount code for 50% of the cost of any samples ordered.

Please note that discount codes can only be used on final orders based on your sample artwork and will only be valid on orders placed within 30 days of your sample order.

You should expect to produce several prototypes of your designs before commiting to a final production run. Purchasing samples will give you the opportunity to see how your designs will look once they are turned into finished products and will allow you to check for any potential problems with your artwork.

We cannot issue refunds or replacements for any artwork issues where samples were not requested beforehand.

To receive your discount code, simply contact us at info@zapcreatives.com with your sample order number(s) and we will issue you with a unique code for 50% of the cost of any applicable samples received.

The current production times for our keyring manufacturing service is 10 to 15 working days*

Production begins once we have received your order and artwork. If we encounter any problems with your artwork we will notify you during working hours and production will begin once we have received your corrected designs.

Our manufacturing hours are 8.30am to 5pm GMT Monday to Friday. Any orders received after 9am will be processed the following morning.

*Working days are Monday to Friday excluding Bank Holidays and major national holidays. We will always notify our customers of any closures in advance via our email newsletter and social media channels.