Position Summary

The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office’s largest volume retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office’s retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer’s need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)People

Follows instructions of supervisor and assist other Team Members in performing limited store functions

Understands and models the Purple Promise to make every FedEx experience outstanding

Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need

Ensures all customer problems are resolved quickly and to the satisfaction of the customer

Maintains a safe, clean and orderly retail Store

Profit

Ensures confidentiality of customer data and careful handling of documents, media, and packages

Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change

Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability

Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

Takes preemptive action to prevent errors and waste

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

Performs multiple tasks at the same time

Looks for opportunities to improve knowledge and skills within the retail Store

Adheres to all FedEx Office standards, as outlined in the Team Member Handbook

All other duties as needed or required

Minimum Qualifications and Requirements

High school diploma or equivalent education

Excellent verbal and written communication skills

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.

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