Returns and Disclaimer

Delivery Charges

Special next day delivery service - £6.95 Guaranteed next working day delivery service. Orders MUST be placed before 2:00pm for Next Day Delivery, any orders taken after 2.00pm will be processed the next working day. Special delivery requires a signature on delivery.

UK Standard (3-5 Days) £4.95

UK Next Working Day (Anytime) £6.95

UK Next Working Day (Before 10.30am) £13.95

UK Next Working Day (Before 12pm) £12.95

UK Saturday Delivery (Anytime) £17.95

Isle of Wight £12.00

Scottish Highlands £15.00

UK Offshore £15.00

Europe £15.00

America & Canada £12.95

Australia & New Zealand £24.00

We aim to dispatch orders within 1 working day, however this can vary due to stock availability. You’ll be advised of the estimated delivery date shortly after your order is placed.

Please allow an extra working day for delivery to UK Offshore and Scottish Highlands destinations and also for any bank holidays. Delivery times to European destinations are usually between 3 – 8 working days. Rest of the world 7-14 days.

Returns and Exchanges:

If you find one of your purchases unsuitable you may return to La Bella Vita Hair Extensions as we operate a 14 day money back return or exchange policy only if the item has been unused and has not been tampered with or worn.

To return items for a refund or exchange you must email us to let us know of your reason for returning the item. All postage must be paid by the consumer for returned or exchanged items. The returned parcel must be sent via. Tracking therefore we can determine when the item will be received.

All of our clip in hair extensions can not be returned if they have been removed from their packaging ties due to hygiene reasons. All items must be returned in packaging.

Faulty Returns:

Returns of hair extensions will only be accepted if hair extensions appear faulty due to quality issues, the fault must be reported to us within one month of the purchase date due to human hair being a consumable item during wear.We will require any faulty hair back in full for testing and examination.

Once a consumer has reported a fault, the hair extensions must be returned to us within seven working days. However if we find no fault is present, or the hair has been damaged in any way by the customer due to poor application or after care, the goods will be returned to the customer and we will not refund or replace the goods.

La Bella Vita recommend only using Kemon brand hair care products on all of our extensions which are sulphate free products. A refund will be refused if our products have not been used to maintain the hair correctly. Hair Extensions will last up to 6 months with continuous wear if applied and maintained correctly by a trained hair extension technician. After care is advised on the extensions every 6 weeks to keep them in optimum condition.

Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us and only if a valid fault is found. When signing up to our website you are agreeing to our terms and conditions therefore once goods are purchased you agree to abide by our terms & conditions of Sale.

Disclaimer:

La Bella Vita Hair Extensions Ltd cannot accept any responsibility for any damage or injury caused to third parties. All products are intended for professional use only and we therefore advise a full consultation with all clients by a trained technician prior to application.

La Bella Vita do not accept any responsibility for hair that has been coloured or altered in any way after purchase. Strict after care must be followed with correct products advised.