The founder of BlackBerry maker Research In Motion has posted a video apology
on YouTube following the service failure that has affected millions of users
around the world this week.

Mike Lazaridis, who is also RIM co-chief executive, said: “We’ve let many of
you down. But let me assure you that we’re working round the clock to fix
this. You expect better from us, and I expect better from us.” Read the full
transcript below.

He told a media conference this afternoon that BlackBerry service has been
fully restored worldwide. “All of the services are back up globally,”
he said.