Frequently Asked Questions

Registration and Log in

How do I create an account?

We encourage you to Play for Fun and get used to our excellent Casino games. When you are ready to deposit with us and Play for Real, click the Register Now Button on the Homepage.

Fill in the registration form with all of the required details and register.

This will then take you to the home page where you are 1 click away from making your first deposit.

As a New Player, when you make your first deposit, you will receive a no deposit bonus.

I am trying to register but the system will not allow me to go any further.

Check that all required registration fields are filled in. Check that your Password details meet with our requirements. You must be at least 18 years old and agree to our Terms & Conditions. Do not register with TradaCasino if you are resident in a country that prohibits access to an online casino.

What countries are excluded from TradaCasino

TradaCasino does not accept players from the following countries

Afghanistan

Albania

Algeria

Angola

American Samoa

Australia

Azerbaijan

Belarus

Bangladesh

Belgium

Bosnia & Herzegovina

British Virgin Islands

Bulgaria

Burundi

Cambodia

Cameroon

Cayman Islands

Central African Republic

Chad

Columbia

Congo

Cyprus

Democratic Republic of Congo

Denmark

Egypt

Eritrea

Ethopia

France

French Guiana

French Polynesia

French Southern Territories

Greece

Guinea

Guinea Bissau

Guyana

Haiti

Hungary

Hong Kong

Indonesia

Iran

Iraq

Israel

Italy

Japan

Korea

Latvia

Lebanon

Libya

Liberia

Laos PDR

Madagascar

Malta

Martinique

Mozambique

Myanmar

Nicaragua

Nigeria

Norway

Pakistan

Panama

Papua New Guinea

Poland

Portugal

Romania

Saudi Arabia

Singapore

Slovakia

Slovenia

St. Pierre and Miquelon

Somalia

South Sudan

Spain

Sudan

Suriname

Sweden

Syria

Tajikistan

Thailand

Tunisia

Turkey

Turkmenistan

Uganda

United States

Ukraine

Uzbekistan

Vanuatu

Vatican

Venezuela

Wallis and Futuna Islands

Yemen

Zimbabwe

Do I need identification?

At different times we may need to verify your account details with further paper documentation. If we are unable to verify the information that you provide to us when you register, we will require you to send us any or all of the following documentation: A copy of your Passport or Driving License; A copy of a recent (dated within the previous 6 months) Utility Bill; A copy of a recent Bank Statement; A copy (front & back) of the credit card used to make a deposit. If we do require any of the above information we will request it by e-mail. Any request will be to help us with your security and to adhere to the gaming license laws of The UK Gambling Commission .

My Account

How do I check my financial / betting history?

At any time you can check your transaction history through the My Account function. Here you can view all transactions and set your personal limits. This can be accessed, once logged in by clicking on your name, then My Account on the top of the page.

I want to change my password. How do I do that?

If you would like to change your password, you may do so by logging in, with your existing TradaCasino email address and password. Once logged into the site click on your name located on the top, then My Account, then Profile, then Password and then enter a new Password.

My personal details have changed what should I do?

You are able to change your personal details under the My Account screens. Once logged into the site click on your name located on the top, then My Account, then Profile.

Can I register more than one credit / debit card?

Yes, you can have more than one card registered to your account, however, for security reasons you can only use one payment card for the purposes of depositing and withdrawing funds from your account at any one time. If the card you have registered with us has since expired you can update this on the Deposit page. Depositing from one payment method and withdrawing to another is strictly prohibited.

What currencies can I play in?

You can currently play in English Pounds Sterling (GBP), Euros (EUR), US Dollars (USD), New Zealand Dollars (NZD),Australian Dollars (AUD), Canadian Dollars (CAD), Norwegian krone (NOK) and Swedish krone (SEK). During Registration, you will be asked to select your preferred currency. You will not be able to change your betting currency once you have registered in that currency.

My payment card has expired what should I do?

If your payment card has expired, you can change the expiry date on the 'Deposit' screen. Once logged in, go to "Cashier" and you can then update the payment type by adding the new cards information.

How do I close an account?

If you wish to close your account, please withdraw all your funds in the 'My Account' section and send a message to us via email to support@tradacasino.com.

Deposit

What methods of payment do you accept?

We currently accept the following methods of payment: Credit/Debit Cards: Visa, MasterCard,Visa Electron,Visa

How do I deposit money?

To deposit money into your account, please login and then click on the 'cashier' button to access the deposit page.

What is the max / min deposit?

The minimum deposit amount is £/€/$10 or currency equivalent. The maximum is £/€/$5,000. The maximum deposit level will also depend on the limits set by each customer in our Responsible Gaming section.

How do I set my maximum deposit / wagering limits?

Once logged into your account, click on your name located on the top, then My Account, then Responsible Gaming. Using this screen, you can set your weekly personal deposit limits. Please note limits changes will come into effect at the end of your current limit period. If you would like an immediate lowering of your deposit limit, please contact support.

What is 3D Secure?

3D Secure is an enhanced security measure introduced by credit card companies for all internet payments. 3D Secure provides customers with direct interaction to their card issuing bank and authenticates the customerâ€™s deposit, using a unique password which verifies identity, before the payment is authorised. If your bank/card provider has enabled 3D Secure, you will be requested to enter your 3D Secure password while depositing online.

Withdrawals

What is the maximum and minimum I can withdraw?

The minimum withdrawal amount is £/€/$20 . The maximum withdrawal amount is £/€/$10,000.

How long will it take to process my withdrawal?

At TradaCasino we pride ourselves on fast withdrawals. We aim to proccess all withdrawals within 2-24 hours.

** Please note, currently the only method we can process withdrawals back to our Canadian players is via Ecopayz. We are currently implementing new methods and should have these in place shortly. We apologise for any inconvenience

Method

Time to Process (9am - 11pm GMT)

Time to hit account (approx)

Neteller

0-6 Hours

Instant

Skrill

0-6 Hours

Instant

Credit Card

0-6 Hours

1-3 Business Days

Debit Card

0-6 Hours

1-3 Business Days

EcoPayz

0-6 Hours

Instant

Bank Transfer

24 hours (Mon-Fri only)

3-5 Business Days

Paysafe Card

N/A

N/A

iDeal

N/A

N/A

Trustly

N/A

N/A

For payments made via Paysafe, iDeal & Trustly, withdrawals will be processed back to your bank account (unless you wish to deposit via alternative deposit methods, in which case we will process withdrawals back to this method).

Please note withdrawals back to your bank account can take up to 5 working days and we may impose a processing fee. Further information on Payouts can be found under section 9 of our Terms & Conditions

How do I withdraw cash?

To withdraw money from your account, please login and then click on your name located on the top, then My Account, then Withdraw. Complete the withdrawal form by selecting a payment method and select the amount of money you wish to withdraw.

How do I send my ID to you?

There are 2 ways to send Identification to us. You can upload them in the My account section.Simply click on the withdrawal button and you will see an upload documents tab/ Or alternatively you can email them to Banking@TradaCasino.com.

Why do you have to verify me?

We have to verify all users to protect our customers against possible fraudulent activities. We also implement routine security checks on player accounts in order to ensure all procedures have been implemented correctly.

What happens if I don't send ID to you?

Customers who do not wish to comply with our verification procedures will not be able to play on the site or make any withdrawals.

Games

What games can I play on TradaCasino?

On our site you are currently able to play over 1000 games listed within the Games Section. We list instructions on how to play each game and also provide game rules for every available game. If you are not logged in, you can play our games in demo mode.

What is the minimum and maximum stake?

We offer a wide variety of minimum and maximum stakes in order to cater for our customers' requirements. The minimum and maximum stakes vary, depending on the game you are playing - please see each game for details.

Am I eligible to play?

To play on our site you must be 18 years of age or over and cannot reside in any illegal gambling jurisdiction. Please remember that gambling laws differ depending on where you live and it is your responsibility to comply with the gambling laws in your country.

How do I know the games are fair?

Our site only offers games that give genuinely random outcomes. The randomness and fairness of the games are thoroughly tested by our third party software testing experts before they are allowed to be released for play. We are also regulated by the UK Gambling Commission who enforce strict guidelines on the fairness of games.

How do you test the games?

The outcomes of our games are determined by a random number generator (RNG). Our RNG's are certified by TST, iTech Labs and WPA Audit.

How do I know the numbers are randomly generated?

Under our Uk Gambling License our site can only offer games that give truly random outcomes. Our RNG's are certified by TST, iTech Labs and WPA Audit. This means they are subject to continuous and rigorous verification processes. The benefits of using a certified RNG are:

Completely random results, which ensures a fair game environment

Game results and payouts are reliable and correct

The games are free from defects and function smoothly in accordance with their specifications

The games are legal and secure

Due to the use of RNG's, TradaCasino.com guarantees that customers are not unfairly disadvantaged by any technical factors.

Promotion and Bonuses

What Bonuses can I get from TradaCasino.com?

Once you register, we have a 3 different matching deposit bonuses for players to choose from. Players can also claim a 100% Cashback bonus and this can be earned back as they play. For all subsequent deposits up to 25% Cashback can be earned. See Promotions

How do I get a TradaCasino bonus?

Standard bonuses are automatically applied when you make deposits.

TradaCasino players are informed about promotional offers and bonuses by email, the Promotions page and via the TradaCasino homepage. To take advantage of these offers, make sure you currently allow communication from TradaCasino, and follow the instructions of the promotion you wish to avail of.

How do I use my TradaCasino bonus?

All bonus information such as amounts, wagering requirements and bonus balance are found in the promotions section on every page.

Is the TradaCasino first matching deposit Bonus Cashable?

Yes. The matching deposit bonus is subject to a 25x wagering on Deposit + Bonus. Once these wagering requirements are met your bonus will become cashable. Different games will contribute different percentages to the wagering requirements. See Bonus Terms & Conditionsfor more information.

Are TradaCasino Cashback Bonuses Cashable?

YES. All earned Cashback is available to be withdrawn at any time, subject to our withdrawal rules. Any awarded unearned Cashback is carried over to the next deposit so you will never lose out. See Bonus Terms & Conditions for more information.

Do I have to download the casino to play?

There are NO DOWNLOAD REQUIREMENTS.

Are games are designed using up to date technology and do not require the user to download any unnecessary files.

Failed to connect to the Gaming server - what do I do?

The problem could be caused by one of the following:

Your internet connection failed

Your internet connection to the gaming server is very slow

Your Firewall is blocking you from accessing the game

If it is either of the first two above, simply reconnect to the internet. If it is a Firewall problem, please adjust your firewall settings.

Technical

Are there any system requirements to play the games?

Our site is optimised for all the major Browser versions such as Chrome, Firefox, Internet Explorer and Safari. Our site is compatible with most modern Operating Systems like Windows or Mac OS. You should be accessing the site with a broadband connection of at least 512 kbps.

What are cookies?

Cookies are small data files which are written to your hard drive by some websites when you view them in your browser. These data files contain information the site can use to track such things as lists of pages you've visited, and the date when you last looked at a certain page. They are used to improve and to make your experience more relevant.

Why do I need to have my cookies enabled?

In order for you to receive the best possible experience in our online environment, we recommend that you enable cookies on your web browser.

I am having problems accessing www.tradacasino.com due to firewall issues

Security

Are my details safe with TradaCasino.com?

Your details are entirely safe with us. TradaCasino use the very latest security tools. All confidential data is encrypted using https or secure http. Please refer to our Privacy Policy for more information.