Once we receive your order, we will ship your purchase to you within 2-3 business days, using the shipping method you chose during the checkout process. When we ship your order, we will send you an e-mail notification, including the date of shipment and tracking number.If you have any questions about a completed order, please contact us at sales@hatchthings.com.

RETURN POLICY

Your satisfaction is very important to us and we want you to be satisfied with your purchases.We offer a 30-day guarantee on all purchases. If you are not satisfied with your purchase, please return your item within 30 days of the shipping date.To initiate a return, please email us at sales@hatchthings.com, including your order number provided in the confirmation e-mail we sent to you at the time of your purchase. We will provide the return address and a reference number to expedite the return.Items returned must be received in salable condition with all original packaging, manuals, parts, accessories and paperwork intact. We cannot issue a refund or make an exchange until we receive the product back from you; therefore, we recommend returns be sent via an insured shipping method, with a tracking number provided.All returns not exchanged for another item may be subject to a 10% restocking fee.Defective items will be replaced without charge.We are sorry that shipping charges are not refundable except in cases of our error or defective goods.Refunds will be credited to the form of payment (e.g., credit or debit card) used for the original purchase within 30 days.