Harnessing the Link Between Employee and Patient Experience

We hear the words often…we believe that a positive patient experience starts with “taking care” of our employees. Then, in many cases, it is up to HR to “make it happen”. Another struggle is how best to involve front-line staff in improving customer service? We evolved our approach by creating a core group of staff from all levels across the organization… and let them drive! They designed some practical and meaningful solutions! Hear directly from a front-line employee about how involvement in the Service Excellence 2.0 Steering Committee has made a difference in the employee experience. And what about the doctors? Our Chief Medical Officer will share why he is a passionate believer in the powerful link between having employees who are excited about their work and what that means for patients in our care. He even found effective ways to engage Medical Staff in our Service Excellence initiatives!