Cola Solar Reviews

Average Customer Review

Value

4.15

System Quality

4.22

Customer Service

4.46

Installation

4.54

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Cola Solar is a two-generation family owned and operated business based out of Bendigo, Victoria. Our goal is to offer affordable renewable energy solutions, delivered with certified professional service, and the warm welcoming customer service you expect from a family business.

Cola Solar services homes and businesses throughout Victoria.

Cola Solar are happy to work with you from design to installation in order to tailor make a renewable energy plan which best suits your budget and energy needs.

Customer Location

Post Quote Information

One Year Follow Up Review

Exceeded expectations

Customer Rating

Value

5

System Quality

5

Customer Service

5

Installation

5

5.00

Corrie

02 June 2019

Fanstastic installer.

Cola Solar offered a very competitive quote with high quality brands. They were very knowledgeable and professional, and this was evident throughout the whole process not just the quoting aspect. They have a very cohesive team that works well together, bringing together all the different parts of the quoting, ordering, installation and post-installation. I was kept up to date the entire time with regular emails, and when I did need to ask them questions they were informative and friendly. The panels I initially ordered were not able to be delivered but Cola Solar told me as soon as they were aware of the issue and ended up providing me the same brand panels at a higher kW for no extra cost at their own initiative. The installation itself went very smoothly with no issues at all, as did the final independent inspection. I am very happy I went through Cola Solar and highly recommend them. Show additional information

Customer Location

Post Quote Information

Nick

On the whole Colar Solar were great, fantastic communication during the entire process. Everything was smooth and communication to me excellent.

The only grip and it's a minor one, all things considered.

The after install support did not seem to have a great deal of experience with the Fronius smart meter bolt on option that I purchased.
As I was keen to not only have information on the solar production but also on my own electrical usage (loads and production).

The Fronius system seems to be reporting that it has firmware updates pending.
This system has a admin password that is set by the installer, post install no one appears to know what this has been set to.

I appreciate that firmware updates can be risky and a bad one can render a device as a brick. But It would be an extra benefit to a client any pending updates were handled at the time of the install, rather than left to the consumer to either ignore (and never have the benefits of bug or security improvements) or update and non-technical user risk bricking their components. The admin password set on the smart meter should be supplied to the client, regardless if they ever intend to do anything with the system or not.

Customer Rating

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best PriceBest Salesperson

Solar System size

6.6kW

Cost

$6000 to $10000

4.25

Patricia

20 May 2019

Great to do business with

Asked different people who they had used for their Solar installation and quite a few in our area suggested Cola Solar. Rang Cola Solar and after sending a few photo's (we were well out of the area to come and inspect) we settled on Cola Solar and couldn't be more pleased. The installation guys showed up on time and quickly set about doing what they do, everyone hooked in and knew what their job was without anyone clashing.

Once installation was finished, everything was explained to us and how the system should be operating and if we had any issues to contact them, which we haven't needed to do as yet.

Even when the inspector came out he pretty much explained how things should be working and what to look out for if we thought things didn't seem right was pretty much the same as Cola Solar's.

Even though the installation was part way through a electricity cycle we noticed a there was a difference on our bill and it has continued to drop. Show additional information

Post Quote Information

Trevor

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

5

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Service

Solar System size

5kW

Cost

$3000 to $6000

4.50

Mark

03 May 2019

The after-installation service I received was outstanding!
The system started cutting my power costs almost immediately, and to a significant degree.
The technical and administrative staff of Col Solar are both capable and helpful.
Apleasure to do business with this company! Show additional information

Customer Location

Post Quote Information

Christine

I think it is important to get a number of quotes, speak to people at the suppliers as well as to others who have had solar installed already. Also go for components at the top of the range if you can afford it, they do have a proven track record. Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

N/A

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Quality System

Solar System size

More than 6kW

Cost

$6000 to $10000

4.00

John

All the people at Cola Solar were polite, courteous and very helpful. They kept us up date with the process, and we really appreciated their frequent communication and contact with us. Show additional information

Post Quote Information

Kevin

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

5

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Quality System

Solar System size

6kW

Cost

$3000 to $6000

4.50

Robin

12 April 2019

We have a house in Bendigo and a house in Melbourne. Cola Solar did both. We were very happy with the purchase and installation but getting support from them afterwards has been challenging. Immediately after the installation I tried to contact them because even in direct sunlight we were not getting anywhere near 1.5KW and also the monitor screen on the inverter was blinking. It took threats to engage consumer affairs and get a 3rd party to review their work (at Cola's expense) to get a response. Now, seven years later one of the inverters has failed - out of warranty apparently. Twice they said they'd call back and didn't. Now it's going to cost a large amount of money. Add that to the installation cost and the "savings" suddenly becomes a whole lot less significant. Show additional information

Customer Rating

Customer Location

Post Quote Information

Steve

All good.
Thank you for recommending these solar distributors. All seemed excellent but Cola solar was a better price and very thorough. Show additional information

Customer Rating

Value

5

System Quality

5

Customer Service

5

Installation

5

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Price

Solar System size

3kW

Cost

$3000 to $6000

5.00

John

24 March 2019

I initially installed a 2kW system in from another company who were based in Wangaratta April 2009, the quality of the system is really good and I haven't had any problems with it. Like most of the early systems it was quite expensive at $11,000. In April 2017 I added another 2kW system from Cola Solar which was a real bonus and it too is operating well. Show additional information

Customer Location

Post Quote Information

One Year Follow Up Review

It has performed a bit above expectations. We are getting significant credits for each bill.

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

N/A

4.33

Terence

21 March 2019

During the rush in late 2018 for homeowners to install solar panels and thus be able to be in a position to claim the Victorian Government Solar Panel Rebate, I engaged Colar Solar to install solar panels on my roof, however they soon ran out of 275w Risen solar panels and I was contacted and offered 285w Risen solar panels in their place and to my delight at the same quoted price. Also during the electrical inspection I was reassured by the inspector that the quality of installation by Colar Solar was of a very high standard and very neatly laid out. Another plus for the Colar Solar installation company was that although there was a big rush by homeowners to get solar panels installed and thus creating a queue of homeowners waiting to have the PV panels installed, I was contacted weekly by Colar Solar via email and kept updated in relation to how my order was progressing through the process and the likely time-frame for installation. I didn't have to chase up at any stage. Show additional information

Customer Rating

Value

5

System Quality

5

Customer Service

5

Installation

5

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best PriceBest Quality SystemBest Service

Solar System size

5kW

Cost

$3000 to $6000

5.00

Barry

19 March 2019

We have used Cola Sola for the installation of hot water service, solar panels and Tesla battery. For each job, they have been professional, prompt and helpful. We have no hesitation in recommending Cola Solar for these types of jobs. Show additional information

Customer Rating

Value

5

System Quality

5

Customer Service

5

Installation

5

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Other:Other people I know had gone through Cola Solar for their solar installation. Without exception, they were complimentary of the company. As a result of their feedback we chose Cola Solar

Solar System size

6kW

Cost

Under $3000

5.00

Ray

16 March 2019

Finding a good electric supply company has been crucial. Recently changed my plan with Momentum, and firdt bill was a credit. Very happy. Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

4

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Price

Solar System size

3kW

Cost

$3000 to $6000

4.25

Peter

16 March 2019

Cola Solar are a great Company to deal with.
Sales people were excellent and the office staff kept me regularly informed of the progress from initial discussions to completed installation.
Installation staff very efficient, excellent work and completely cleaned the site before departing! Show additional information

Customer Rating

Value

5

System Quality

5

Customer Service

5

Installation

5

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Service

Solar System size

6kW

Cost

$3000 to $6000

5.00

Russell

15 March 2019

"Definitely a 10 from us."
"What can I say about Cola Solar?"

Well right from the first email we sent several weeks ago until the completed install we give them a ten out of ten.

Constant communication leading up to our install day was amazing. A very professional team turned up on time and I was especially impressed with their great workmanship. I taught A Grade Electrical students in TAFE in the 80's and I know good workmanship when I see it.

Customer Location

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Stuart

Overall this company was fantastic both with communication and installation of the system. They're after sales support and help have been outstanding. Show additional information

Customer Rating

Value

5

System Quality

5

Customer Service

5

Installation

5

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Service

Solar System size

4kW

Cost

$3000 to $6000

5.00

Robert

10 March 2019

Customer service is non existent as soon as you are signed up. After several stuff ups by incompetent staff the General Manager promised to send us a Bunnings gift card to make up for some of the inconvenience they caused. 3 months later and after 2 follow ups and promises from I have given up on receiving it! Show additional information

Customer Rating

Value

2

System Quality

2

Customer Service

1

Installation

3

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Salesperson

Solar System size

6kW

Cost

$6000 to $10000

2.00

Stuart

Cola Sola gave me good follow up all through the process. They explained the process well and answered my questions. Both the office staff and the installers were friendly and easy to get along with. Very happy with their service. Show additional information

One Year Follow Up Review

Customer Rating

John

Great sales team and quality products, however once you get past the initial contract signing they couldn't organise themselves out of a paper bag. Its now been 3 months and still no solar. Show additional information

Lesley

Customer Rating

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Quality System

Solar System size

More than 6kW

Cost

$6000 to $10000

4.00

Ian

02 January 2019

From my first phone call for a quote to the installation was great informed weekly when the installation will take place and it was in the time we were told installation went well inspection done quickly system up and running and doing great job ian Show additional information

Customer Location

Post Quote Information

Richard

The customer service provided by Cola Solar has been fantastic since first contact.
Communication has been faultless with emails and phone calls.
Top quality system being provided. Cola Solar said 6-8 weeks for install however getting it done in 5 weeks since deposit paid. Show additional information

Customer Location

Post Quote Information

Peter

Our overhead supply failed after the installation for the solar system test/ check and it turned that the cable had a short in it
It certainly had nothing to do with the installation but Cola Solar did everything in their power to get emergency power connected and supported us with advice, I feel that they were genuinely concerned and really did want to help us even though they didnt have to.
Fantastic Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

4

Customer Location

State

VIC

Post Quote Information

Reason for purchase

Best Quality SystemBest SalespersonBest ServiceOther:They were onto the fact right from the start that I needed to have a limiter because I already had a small solar system and they included that in the price right from the start
No extras and did everything they said they would and kept in contact all the time

Solar System size

More than 6kW

Cost

$6000 to $10000

4.25

Wayne

It would be nice if any of the suppliers would come to the house and take a look at where the panels and inverter would be placed. I had to send photos by email of the house showing roof and where I want the inverter. All the sales work was done by phone. Show additional information

Customer Rating

Customer Location

Post Quote Information

Paul

Initial engagement was very good. After paying deposit the service dropped away, however this did coincide with the Victorian government change of solar policy which I believe increased interest in solar and probably impacted their service. Show additional information

Customer Location

Post Quote Information

Anon

We had several hiccups on installation which when we called and told them about, they never addressed.
More recently we have had our power placed underground and have found dealing with this company terrible.
Their customer service is negligible in that they simply do not get back to you. I think their policy is to ignore and hope you go away. WE spent over $40,000 with this company but as soon as they had our money that was it. We would not recommend this company to anyone. Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

1

Installation

3

Customer Location

State

VIC

Post Quote Information

Solar System size

5kW

Cost

more than $20,000

3.00

DONALD

Great communication from Cola Solar. CS engaged local techs (Eko Solar) to do the installation.CS stated end of October for installation..actual date Nov 3.
System is up and running. Very satisfied. ***** Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

4

Customer Location

State

VIC

Post Quote Information

Solar System size

5kW

Cost

$6000 to $10000

Panel Brand

BYD

Panel Rating

Inverter Brand

Fronius

Inverter Rating

One Year Follow Up Review

Yes..very satisfied with the performance of the system. Cola Solar very professional.