Photocopier Repair & Maintenance Services

When photocopiers or printers breakdown, not only do they cause headaches within the day to day running of an office, but they can also be costly to repair.

It is vital therefore to ensure you have a good
photocopier repair services and a photocopier maintenance
service contract in place. Making this common practise,
for more expensive items like photocopiers is certainly a wise move
and will ultimately save you not only the disruption that
accompanies lost working hours due to repairs, but money too!

Photocopier maintenance service contracts involve paying a
pre-arranged monthly fee, for which someone else assumes the
responsibility of ensuring the photocopier is kept in good working
order. They should not only repair the device when needed,
but should also service it regularly and maintain it, hence the
term 'maintenance contract.' Should you lease your photocopier or rent
your printer, it is likely your provider will include a
maintenance service agreement with your lease.

Before taking out a photocopier repair and maintenance service
contract, consider the points below,

Does the contract include the cost of both parts/labour if the
photocopier needs to be repaired?

Is the fee you pay based on the volume of usage or is it a
fixed fee that covers everything?

How long will it take to send out a technician to repair my
copier?

Does my monthly fee include the provision of consumables
(toner, ink, etc), or is this supplied at extra cost?

Shop around and read reviews from people who have used this
provider. Although some appear cheaper, you may find that
their service is lacking, or they have hidden costs, making them
more expensive.

Typical providers of photocopier repair service contracts will
charge fixed monthly fees with additional charges for each page
printed over your agreed limit. This is done because rarely used
machines obviously require less maintenance and consumables than
one that is heavily used. Price plans range from a high monthly fee
where copier usage is unlimited, to lower monthly fees where lower
copier limits will apply.

Good photocopier repair service contracts will provide
guaranteed response times, usually within 2 to 4 hours; they should
provide experts who can do on site repairs where possible, or
provide another machine should yours need to be taken away for more
in depth problems.

Photocopier repair service contracts should stipulate who'll
pay for the parts/labour and if there are circumstances where this
will change. Providers vary considerably on this factor, as much
depends on who owns the copier and whether it has been bought
/leased from them. There are many good deals, so consider this when
deciding whether to buy or lease your photocopier.

Is there an alternative to taking out a photocopier maintenance
service contract?

There are several alternatives although these apply to less
expensive machines where service contracts wouldn't be economically
viable. In these cases, you could try to take out an extended
warranty when you buy your copier, although these cover far less
and could result in your photocopier being sent away for repair,
rather than being repaired quickly on site by a technician,
resulting in long delays and office disruption.

Another alternative for cheaper machines, or those that are used
well below their capacity, could be to opt for a 'pay as you go'
contract, meaning that you don't pay unless your copier needs some
attention. The downside though, is that both repair and call-out
fees are high, which could cost you more.

Conclusion: As long as you choose someone
reputable, look carefully into what you'll be paying and what
you'll expect for your money, then photocopier repair, maintenance
and service contracts are indispensable. They'll provide peace of
mind, knowing that your repairs/servicing are covered, but also
benefit you in the reduced office disruption caused through lengthy
repairs.

Paragon Comment: You need a reputable,
trustworthy provider when taking out a photocopier repair and
maintenance service contract. We, at Paragon Document
Solutions, know that any interruption in the regular operation of
your printer/ photocopier can impede important tasks and cost you
time and money. That's why we offer a first class photocopier
repair service and printer repair service at competitive prices, to
both businesses and home users, ensuring that any issues you
experience are resolved onsite as quickly and efficiently as
possible.

Paragon's experienced engineers provide onsite photocopier
repairs & printer repair services
covering all the major manufacturers. Priding themselves on
quick response times/reliability, our engineers tackle any size job
quickly and efficiently, from print quality issues to other, more
major faults. If an onsite repair isn't possible, Paragon
will ensure you can run your operations as usual, so offer a loan
machine to keep you running normally until we can repair your
photocopier or repair printer.

If you find that your photocopier / printer is spending more
time in repair than in operation, you may want to consider either
leasing a new photocopier from us or signing up to our
all-inclusive photocopier maintenance service contract, which
comprehensively covers your printer & photocopier repairs.

Paragon has a 95% retention rate with our existing customers, so
why not check out some of our customer testimonials. Contact us today to
discuss all your photocopier repair and photocopier maintenance
requirements. We'll happily answer any questions or queries you may
have about our products and services.