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Returns/Exchanges/Refunds

RETURNPOLICY►This is NOT a "buy back" program for used books

The following are NOT eligible for Refunds/Exchanges/Returns:

• Real-Time Online Tests/Quizzes

• ALL orders sent via e-mail delivery

If you wish to return an unused package or unused book (ordered in error), you must return it in the same new and unused condition as sent to you, within 30 days of receipt. We suggest that you send returns by insured mail.

• RETURNS FOR EXCHANGES

If the above return policy is met, you may exchange your unused package in new and unused condition for another item, equal to the cost of the returned packageminus $ 5.00 for shipping/handling of your exchange by Standard Mail in the USA.

If the above return policy is met, you may exchange your unused book in new and unused condition for another item equal to our cost of that bookminus $ 5.00 for shipping/handling of your exchange by Standard Mail in the USA.

Exchange items will be shipped from our facility on work days, Mondays - Thursdays, within 10 days of receipt of the exchange.

• RETURNS FOR REFUNDS

If your return is an unused package (ordered in error), returned to us in the same new and unused condition as sent to you, we will issue you a refund equal to the cost of the package minus a $10.00 handling/ restocking fee.

If your return is an unused book (ordered in error as part of a package), returned to us in the same new and unused condition as sent to you, we will issue you a refund equal to our cost of the bookminus a $10.00 handling/ restocking fee.

This is NOT a “buy back” program for used books.

Any refund will be issued 10 days after our receipt of the return in new and unused condition if the return was made within 30 days of the client’s receipt of the original order. Any refund will be issued:

1) as credit through PayPal for PayPal orders, and ALL credit/debit cards or
2) by check for orders paid by check or money order