topic Re: NRL live pass in NRL Livehttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756983#M2789
App subscription... can I just please eat a refund I don’t wanna go through this bull**bleep** if my app ain’t gonna work on the weekend that footy is on ????? Just give me back my four bucks LmaoSat, 05 May 2018 04:16:48 GMTJoss12018-05-05T04:16:48ZNRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756778#M2721
I just paid for a nrl live pass and I can see it in my subscriptions but when I try to watch a live game I get the message “subscribe to nrl live to continue watching” when I tap that it takes me to the screen where you buy passes again?Fri, 04 May 2018 08:31:45 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756778#M2721Joss12018-05-04T08:31:45ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756779#M2722
Same happens to meFri, 04 May 2018 08:34:04 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756779#M2722wileyg2018-05-04T08:34:04ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756796#M2728
<P>Hey <LI-USER uid="1377940677"></LI-USER></P>
<P>&nbsp;</P>
<P>Thanks for your post and I am sorry to hear that you've not been able to access your subscription at the moment.&nbsp;</P>
<P><BR />
Firstly, if you haven't already, please login with your NRL Account to link your live pass with the account. Then as general troubleshooting,&nbsp;I'd recommend attempting these steps:</P>
<P><BR />
• Please completely uninstall the app, restart the device &amp; then re-download<BR />
• Ensure that you have an active subscription in the App (More &gt; NRL Live Pass)<BR />
• Please ensure you've cleared the cache on your device</P>
<P>• Make sure that you do not have any HDMI or other external outputs connected to your device.</P>
<P>&nbsp;</P>
<P>If you still encounter an issue, can you please provide the below details to help us assist you?<BR />
<BR />
Do you encounter an error message? If so, what is it specifically?<BR />
Device:<BR />
OS Version:<BR />
Service Provider:<BR />
ADSL, Cable, NBN or Mobile:<BR />
Location:</P>
<P>&nbsp;</P>
<P>Let me know how you go.&nbsp;</P>Fri, 04 May 2018 09:31:24 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756796#M2728JesseS2018-05-04T09:31:24ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756803#M2732
Already tried this nothing has worked. How can I get my money back instead ?Fri, 04 May 2018 09:48:19 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756803#M2732Joss12018-05-04T09:48:19ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756816#M2741
Comes up error 6. This is happening everywhere. I have checked with multiple friendsFri, 04 May 2018 10:07:55 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756816#M2741Brewster052018-05-04T10:07:55ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756817#M2742
Error 6. Same with multiple friends everywhereFri, 04 May 2018 10:08:47 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756817#M2742Brewster052018-05-04T10:08:47ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756820#M2745
I also updated Os on iPad today. Same problem still.Fri, 04 May 2018 10:12:42 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756820#M2745Brewster052018-05-04T10:12:42ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756828#M2749
<P><LI-USER uid="1377940677"></LI-USER> We would like to get this working for you if we can, which I am confident we can do. Can you please provide the details requested in my last post and it will help me to understand what is happening.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P><LI-USER uid="1597668569"></LI-USER> Thanks for letting us know about this error message and we are aware of some others reporting this issue. We are trying to understand what could be causing this and how to resolve it. Can you please try the troubleshooting I provided earlier and let me know how you go.</P>
<P>&nbsp;</P>
<P>If this doesn't help, please provide some more information about the device and OS that you're using.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Fri, 04 May 2018 10:23:33 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756828#M2749JesseS2018-05-04T10:23:33ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756836#M2755
iPad<BR />0s 11.3.1 latest<BR />Telstra<BR />Mobile.<BR />Gold Coast.<BR /><BR />Already tried reinstalling. Same problemFri, 04 May 2018 10:29:46 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756836#M2755Brewster052018-05-04T10:29:46ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756913#M2766
Same error message as above, iPhone and app both are updated, iPhone 6sFri, 04 May 2018 21:49:14 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756913#M2766Joss12018-05-04T21:49:14ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756948#M2775
<P><LI-USER uid="1377940677"></LI-USER> <LI-USER uid="1597668569"></LI-USER> Thanks for your details, we have reported these details with our App team and our team who manage the live stream. They are currently investigating to understand what has caused this error.&nbsp;</P>
<P>&nbsp;</P>
<P>Can you please confirm whether this was an in-app subscription or did you redeem a free live pass with your Telstra mobile?</P>
<P>&nbsp;</P>
<P>Thanks</P>Sat, 05 May 2018 02:54:17 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756948#M2775JesseS2018-05-05T02:54:17ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756983#M2789
App subscription... can I just please eat a refund I don’t wanna go through this bull**bleep** if my app ain’t gonna work on the weekend that footy is on ????? Just give me back my four bucks LmaoSat, 05 May 2018 04:16:48 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/756983#M2789Joss12018-05-05T04:16:48ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757014#M2798
<P><LI-USER uid="1377940677"></LI-USER> <LI-USER uid="1597668569"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;I have received an update that we were able to resolve this issue overnight and it should be working for the remainder of the weekend.</P>
<P>&nbsp;</P>
<P>We will continue to monitor this over the weekend but please let us know if you see this come up again.</P>
<P><BR />
Thanks</P>Sat, 05 May 2018 05:29:02 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757014#M2798JesseS2018-05-05T05:29:02ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757023#M2802
It’s actually still not working at all. I’ve been through all the trouble shooting steps been given to everyone. Nothing works. Absolute jokeSat, 05 May 2018 05:47:32 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757023#M2802Tim2112018-05-05T05:47:32ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757058#M2808
<P><LI-USER uid="1124777537"></LI-USER> What seems to be the problem? Are you getting the Error:6 message specifically?</P>Sat, 05 May 2018 06:55:47 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757058#M2808JesseS2018-05-05T06:55:47ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757060#M2809
<P>Just give me a refund it’s still not working, I’ve paid for a service I’m not receiving and have asked for a refund twice please just refund me my money,&nbsp; this isn’t customer support, supporting th customer would be giving them what they ask when you aren’t giving them a service they are paying for</P>Sat, 05 May 2018 07:00:33 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757060#M2809Joss12018-05-05T07:00:33ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757070#M2811
I've got the same problem.<BR />Missing all the games.<BR />NOT HAPPY<BR />Sat, 05 May 2018 07:17:48 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757070#M2811bob1502018-05-05T07:17:48ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757076#M2812
This shouldn't happen when I payed for a subscription.<BR /><BR />Sat, 05 May 2018 07:23:47 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757076#M2812bob1502018-05-05T07:23:47ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757083#M2814
Sat, 05 May 2018 07:29:20 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757083#M2814bob1502018-05-05T07:29:20ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757085#M2816
<P>Sorry <LI-USER uid="1377940677"></LI-USER> it seems that this is a different issue to Error:6 message that others have mentioned in this thread. Sorry, I will send you a private message now so we can investigate further for you.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P><LI-USER uid="607251207"></LI-USER> Sorry to hear that you're having trouble with the App. What seems to be the problem? Are you seeing the Error:6 message during the live stream? Or were you trying to purchase/restore your live pass? If you can provide more details about what you're seeing, I am more than happy to help.</P>
<P>&nbsp;</P>
<P>Thanks</P>Sat, 05 May 2018 07:34:16 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757085#M2816JesseS2018-05-05T07:34:16ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757086#M2817
No error 6. It’s just the same subscription loop problem that other people seem to have. Says I need to subscribe but when I go to the subscription page it says I already have one, which I doSat, 05 May 2018 07:34:34 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757086#M2817Tim2112018-05-05T07:34:34ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757090#M2818
I’ve had the same problem for weeks now. Paid my money and I go on there and it says I need to subscribe to continue watching. I click the subscribe button and it says I’m already subscribed till the 11th of March. Also it took 2 payments from my Apple account this week and still doesn’t work. Tried all you have said and there is no error message it just says that I’m already subscribed.Sat, 05 May 2018 07:41:35 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757090#M2818Gavin4545452018-05-05T07:41:35ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757091#M2819
My problem is the same as Tim211.<BR />Not error 6.Sat, 05 May 2018 07:42:09 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757091#M2819bob1502018-05-05T07:42:09ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757092#M2820
<P><LI-USER uid="1124777537"></LI-USER> Thanks for letting me know. If you are seeing the error when trying to restore your purchase, we have reported this with our App team now and they will continue to investigate what is causing this.</P>
<P>&nbsp;</P>
<P>Sorry for any inconvenience.</P>Sat, 05 May 2018 07:45:15 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757092#M2820JesseS2018-05-05T07:45:15ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757095#M2821
<P>This is the problem.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0563.jpg" style="width: 999px;"><img src="https://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/20901iB3FF9449C969C4BF/image-size/large?v=1.0&amp;px=999" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0564.jpg" style="width: 999px;"><img src="https://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/20902iB080BF7BB4B74A26/image-size/large?v=1.0&amp;px=999" /></span></P>Sat, 05 May 2018 07:49:07 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757095#M2821bob1502018-05-05T07:49:07ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757096#M2822
I am having the same issue. It says I have subscribed when I click to pay the $3.99 then when I go back to watch it wants me to check my subscription and I go back and forth to no availSat, 05 May 2018 07:49:12 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757096#M2822Aaronwillliand2018-05-05T07:49:12ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757098#M2823
I’m the exact same as Aaron and bob. But also have been charged twice for the service in the last 3 days.Sat, 05 May 2018 07:51:05 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757098#M2823Gavin4545452018-05-05T07:51:05ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757100#M2824
I have the same issue. The error code I get says ‘An error with domain kYCAuthErrorDomain and code 5 occurred’. I have tried all the troubleshooting tips and just want to watch the footy which I have paid for. This is getting beyond a jokeSat, 05 May 2018 07:51:27 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757100#M2824mdavo2018-05-05T07:51:27ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757101#M2825
It’s bull**bleep** mate. Everyone is asking for a refund. Sorry for the inconvenience isn’t good enoughSat, 05 May 2018 07:52:43 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757101#M2825Tim2112018-05-05T07:52:43ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757110#M2829
<P>Hi All,&nbsp;</P>
<P>&nbsp;</P>
<P>I can definitely see how frustrating this is for you and we will work to resolve this for ASAP. Regrettably at this stage, we are still waiting for more information.</P>
<P>&nbsp;</P>
<P>I will provide an update on this issue as soon as we can.</P>
<P>&nbsp;</P>
<P>Thanks</P>Sat, 05 May 2018 08:53:02 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757110#M2829JesseS2018-05-05T08:53:02ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757112#M2831
And when can I expect my refund for the service you haven’t offered?Sat, 05 May 2018 09:05:12 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757112#M2831mdavo2018-05-05T09:05:12ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757114#M2832
<P>Hi again, to help us resolve this issue we will need some more details. To provide this, can you please go to More &gt; Settings &gt; Tap the version number 5 times.</P><P>&nbsp;</P><P>This will pull up an email which will send through to our team and please complete the details to provide us with additional information to assist us with this.</P><P>&nbsp;</P><P>Alternatively, you can provide this information:</P><P>&nbsp;</P><P>- NRL App version</P><P>- Device type</P><P>- Mobile device version</P><P>- iOS or Android OS version</P><P>- Subscription type (weekly or annual)</P><P>&nbsp;</P><P>Thanks</P>Sat, 05 May 2018 09:22:24 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757114#M2832JesseS2018-05-05T09:22:24ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757183#M2846
I’m not sure if they fixed it overnight, but I just went in to renew the subscription and it said the usual, “you are currently subscribed” then I clicked ‘renew subscription’ at the bottom and that worked for me!!!Sat, 05 May 2018 21:21:02 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757183#M2846Aaronwillliand2018-05-05T21:21:02ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757193#M2847
NRL app version - 7.1.4<BR />Device - iPhone 7<BR />iOS - 11.3.1<BR />Weekly subscription<BR /><BR />Also sent the email.<BR /><BR />Still no good this morning. Really just want it fixed so I can watch the footy otherwise refund my subscriptionSat, 05 May 2018 22:08:15 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757193#M2847mdavo2018-05-05T22:08:15ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757239#M2852
<P><SPAN style="font-size:12px">Hi there <LI-USER uid="97572457"></LI-USER></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Sorry to hear you're having problems accessing the NRL Live App.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Thanks for sending through the App and Device details.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Firstly, if you haven't already, please login with your NRL Account to link your live pass with the account. </SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Then as general troubleshooting,&nbsp;I'd recommend attempting these steps:</SPAN></P>
<P><BR />
<SPAN style="font-size:12px">• Please completely uninstall the app, restart the device &amp; then re-download<BR />
• Ensure that you have an active subscription in the App (More &gt; NRL Live Pass)<BR />
• Please ensure you've cleared the cache on your device</SPAN></P>
<P><SPAN style="font-size:12px">• Make sure that you do not have any HDMI or other external outputs connected to your device.</SPAN></P>
<P><BR />
<SPAN style="font-size:12px">Do you encounter an error message? If so, what is it specifically?</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Let me know how you go</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Regards</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px">Micheal @ Telstra</SPAN></P>Sun, 06 May 2018 03:36:46 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757239#M2852MichealW2018-05-06T03:36:46ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757280#M2853
I have tried all that. I encounter an error message when I try to log in to Live Pass using my NRL account login. I still can’t login and still get the same error message I have noted in one of my previous posts. It is really getting beyond a joke that I have been charged for a service that is unavailable and essentially get messages to suggest I log off and on again to try and fix itSun, 06 May 2018 07:46:02 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757280#M2853mdavo2018-05-06T07:46:02ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757294#M2854
<P>Hi there <LI-USER uid="97572457"></LI-USER></P>
<P>&nbsp;</P>
<P>Sorry to hear the troubleshooting didn't&nbsp; work for you.</P>
<P>&nbsp;</P>
<P>It is an issue we are aware of and it has been sent to the App Team for investigation and a resolution.</P>
<P>&nbsp;</P>
<P>As soon as we hear back, we will let you know.</P>
<P>&nbsp;</P>
<P>Thanks for your patience</P>
<P>&nbsp;</P>
<P>Micheal @ Telstra</P>Sun, 06 May 2018 09:26:50 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757294#M2854MichealW2018-05-06T09:26:50ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757346#M2855
All sorted now although I couldn’t access the live stream for two weeks.<BR />I think you should organise 2 weeks free.<BR />Regards,<BR />Bob.Sun, 06 May 2018 21:43:13 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757346#M2855bob1502018-05-06T21:43:13ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757396#M2858
<P><LI-USER uid="607251207"></LI-USER> Thanks for confirming that this is resolved for you now, I am glad that it is working for you.&nbsp;</P>
<P>&nbsp;</P>
<P>I will send you a private message so we can discuss this further.</P>
<P><BR />
Thanks</P>Mon, 07 May 2018 02:51:32 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757396#M2858JesseS2018-05-07T02:51:32ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757940#M2866
<LI-USER uid="214693"></LI-USER><BR /><BR />I’m glad it is now resolved.<BR /><BR />I would like to be contacted about some form of reembursement whether credit or voucher for the week my login wasn’t working. Unfortunately I was unable to use the app during all of the Saturday live games.<BR /><BR />Aaron.Wed, 09 May 2018 09:55:29 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/757940#M2866Aaronwillliand2018-05-09T09:55:29ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/758086#M2868
<P>Hey there <LI-USER uid="262323921"></LI-USER></P>
<P>&nbsp;</P>
<P>You can contact the relevant App Store for them to investigate your payments and subscription.</P>
<P>&nbsp;</P>
<P>Click&nbsp;<A href="https://support.apple.com/en-au/HT202039" target="_blank">here</A> for iTunes Store</P>
<P>And follow this <A href="https://support.google.com/googleplay/answer/7018481" target="_blank">link </A>for Google Play.</P>
<P>&nbsp;</P>
<P>If you require further assistance, let me know</P>
<P>&nbsp;</P>
<P>Regards</P>
<P>&nbsp;</P>
<P>Micheal @ Telstra</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Thu, 10 May 2018 06:06:13 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/758086#M2868MichealW2018-05-10T06:06:13ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/758153#M2870
But you acknowledged that it was a Telstra fault and why would Apple refund me when the money goes to you?Thu, 10 May 2018 10:48:16 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/758153#M2870Aaronwillliand2018-05-10T10:48:16ZRe: NRL live passhttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/758161#M2871
I’m still having the same issue as last week. Subscription has now been cancelled. Your so called “24/7 support” is an absolute joke. Guess I’ll just keep deleting and reinstalling the app to watch 2 min previews like I had to last week.<BR /><BR />Out.Thu, 10 May 2018 11:42:35 GMThttps://crowdsupport.telstra.com.au/t5/nrl-live/nrl-live-pass/m-p/758161#M2871Tim2112018-05-10T11:42:35Z