Terms and Conditions

RESERVATION T&Cs

We are unable to accept bookings for The RETREAT from groups of ALLMALE guests. Families, couples (male or female) and mixed male/female or all-female groups only.

Foe non-travel website bookings a 30% deposit is required to complete all booking reservations – we send a PayPal invoice for speed and ease.

If booking cost is not pre-paid in full at the time of reservation, any room/villa booking balance is due at check-in, on arrival, and is payable in local currency (Thai Baht),

*Please note that we are currently NOT able to offer any credit card payment facilities (other than via PayPal).

If the arrival date is less than 21 days at the time of booking, then the accommodation must be paid for in full at the time of reservation.

Confirmed room allocations are only secured on a ‘first cleared deposit received’ Rooms/villa cannot be held without deposit for longer than 24hrs.

For 30% deposit purposes, and less than 21-day-advance bookings, PayPal is the preferred settlement method, A bank transfer to our Thai bank account is a possible alternative payment option.

For the forwarding of the ‘PayPal Deposit Request Invoice’, we would need a PayPal account email address. Accounts are easily set up at paypal.com. Our business PayPal email account address is hideawaysamui@gmail.com. A secure one-off payment by credit card is possible on the PayPal website without an account.

With regard to 22 December to 2 January, peak-season bookings, as this period is always oversubscribed, any remaining balance of the accommodation cost is payable 21 days prior to arrival date.

Check-In time is from 14:00 for all properties listed

A no-cost early check-in time (from 12:00noon), is subject to the departure status of any prior booked villa or guesthouse room reservations.

Pre-12noon check-in, when available, may be subject to a further room/villa occupancy charge.

Check-Out time is up to 11:00am for ‘The RETREAT’

Check-Out time is up to 12noon for Boutique Guesthouse

A no-cost late check-out time (14:00 latest) for THBG bedrooms, and (13:00 latest) for ‘The RETREAT’ villa, is subject to the arrival status of any follow-on room or villa reservations.

Post-13:00/14:00 PM check-outs, when available, may be subject to a further room/villa occupancy charge.

Due to the distance and extreme locations of some ferry terminals, we are unable to provide inclusive collections for arrival locations, other than Samui Airport.

We are able to quote for ferry meet-on-arrival/pick-up services.

If you are arriving by alternative transport other than air, and will be making your own way to our facility, our physical location is inside the Kanda Residences complex (formally Karma-Samui) –80/32, Moo 5, Tambon Bophut, Koh Samui, Suratthani. Thailand.

THBG is located within villa 36. The RETREAT is located at villa 35.

Our location is very close to the well-known RockPool restaurant – please advise your driver of this.

The RETREAT and Guesthouse visitors are not surcharged for villa electric usage – it is asked though that guests respect this by turning off the air conditioning when vacationing LDK and bedroom areas.

The RETREAT and Guesthouse visitors are not asked for a ‘Security Deposit’, however any damages/breakages will be expected to be paid for at ‘fair replacement value’.

All of our rental listings have an indoor No-Smoking We provide ample outside ash trays should your party have guests who smoke.

CANCELLATION T&Cs

Standard Season Reservations

No charge or deposit forfeiture will be levied on cancellations made more than 45 days prior to the booked check-in date.

For cancellations made between 21 days and 45 days prior to check-in date, an administration charge equivalent to a 1-night room cost (rackroom/villa rate) will be forfeited from any deposit paid, and the balance refunded, usually via PayPal (unless mutually agreed otherwise).

‘No-Shows’, or for cancellations made between 1 day and 20 days prior to check-in date, the 30% room/villa deposit amount will be forfeited.

If the booking has been made under our payment-in-full, 21 days-to-arrival terms, 50% of booking cost will be forfeited.

High Season Reservations

In addition to the cancellation terms above, for 22 December to 2 January reservations, booking balances must be paid for in full 21 days prior to arrival.

Cancellations between 14 and 20 days before arrival – 50% of room cost is forfeitable for cancellations after the booking balance payment has been made.

‘No-Shows’ or cancellations between 1 and 13 days before arrival – 100% of booking cost is forfeitable.