DCSE Contact Information

CUSTOMER SERVICE:

Automated Assistance Lines (AAL) are available toll-free 24 hours a day, 7 days a week, while Child
Support Specialists are available Monday-Friday from 8:00 a.m. - 4:00 p.m.

NCC: (302) 577-7171

KC: (302) 739-8299

SC: (302) 856-5386

NEW 2-1-1 and DELAWARE HELPLINE

A NEW 2-1-1 telephone number, is now available 8:00am to 8:00pm, Monday through Friday,
and connects Delawareans with Health and Human Service Providers who can assist with issues such as affordable
housing, after-school programs, care for senior citizens, child care, financial assistance, food banks,
health resources, job training programs, legal assistance, mental health resources, rent assistance, and
much more. The Delaware Helpline is also available at 1-800-464-HELP(4357).

FAX NUMBERS:

Change of Address Form: (302) 395-6732

Community Relations Officer: (302) 395-6735

Customer Service Unit: (302) 395-6733

New Hire Specifications: (855) 481-0047

NCC Main: (302) 395-6734

KC Main: (302) 739-3606

SC Main: (302) 856-5573

MAILING ADDRESSES:

Administrative Hearing Section
P.O. Box 11564
Wilmington, DE 19850

Change of Address Form
P.O. Box 15012
Wilmington, DE 19850

Change of Name Form
P.O. Box 15012
Wilmington, DE 19850

Community Relations Officer
P.O.Box 11223
Wilmington, DE 19850

General Correspondence
P.O. Box 15012
Wilmington, DE 19850

Delaware State Directory of New Hires
PO Box 90370
Atlanta, GA 30364Delaware State Directory of New Hire Reporting Website
Phone: (855) 481-0018
Fax: (855) 481-0047 Email for comments, suggestions,
or questions about the New Hire Reporting website. Email for employers/users seeking
more technical information or assistance with the New Hire Reporting website.

Office of the Director
P.O. Box 11223
Wilmington, DE 19850

OFFICE LOCATIONS:

All three office addresses, NCC, KC and SC, are listed below - along with hyperlinks to provide you with
directions. Our offices are open Monday through Friday from 8:00 AM to 4:30 PM; stop by to talk with
us - we're here to help you. Note: DCSE's extended hours were DISCONTINUED statewide effective
10/2009.

PAYMENT ADDRESSES:

Regularly scheduled child support payments must be made by check or money
order only. Effective February 17, 2009 child support payments will not be accepted in the Dover and
Georgetown offices. All child support payments must be mailed to the appropriate PO Box listed below.

WEBSITE / E-MAIL

In order to protect the confidentiality of the parties listed on a case, the Division of Child Support
Enforcement (DCSE) does not conduct agency business via email. Specific information regarding your case
can be obtained by contacting DCSE's Customer Service Unit at (302) 577-7171 in New Castle County, (302)
739-8299 in Kent County, and (302) 856-5386 in Sussex County.