Upgrading From an Earlier Cisco Unity Express Release

This chapter describes the procedures for installing a new release of Cisco Unity Express software using the software installer in the application.

The following conditions apply:

•Cisco Unity Express 2.3 does not support releases of Cisco Unified CallManager prior to 4.1. If you are using an earlier release of Cisco Unified CallManager, you must upgrade to release 4.1 or higher to interoperate with Cisco Unity Express 2.3.

•This procedure is available to systems with a network module (NM-CUE-EC or NM-CUE) or 1 GB advanced integration module (AIM-CUE). Cisco Unity Express 2.3 does not support the 512 MB AIM-CUE.

•If you are going to install Cisco Unity Express 2.0.1 or earlier, you must reinstall the license file for that release after completing the clean installation.

This clean installation erases and repartitions the disk before loading all new files on the disk. You need to back up and restore your configuration and data files before starting the clean installation. Only an FTP server is required for a clean installation.

The software files are downloaded in the background while Cisco Unity Express continues to operate. Anytime after the download is finished, you can perform the upgrade.

4. (Optional) Enter the software download clean command to download the new software from the FTP server.

Note Although the software download command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.

Note If the FTP server has been set in configuration mode, you do not need to use the FTP parameters. To set the FTP server, see the software download server command in the Cisco Unity Express 2.3 Command Reference.

Step 5 (Required for Step 4.)Enter y to continue the download:

WARNING:: This command will download the necessary software to

WARNING:: complete a clean install. It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n] y

Step 6 Select the language version from the language selection menu:

Language Selection Menu:

# Selected SKU Language Name

-------------------------------------------

1 PTB CUE Voicemail Brazilian Portuguese (2.3.0)

2 ENG CUE Voicemail British English (2.3.0)

3 FRC CUE Voicemail Canadian French (2.3.2)

4 DAN CUE Voicemail Danish (2.3.0)

5 FRA CUE Voicemail European French (2.3.0)

6 ESP CUE Voicemail European Spanish (2.3.0)

7 DEU CUE Voicemail German (2.3.0)

8 ITA CUE Voicemail Italian (2.3.0)

9 ESO CUE Voicemail Latin American Spanish (2.3.0)

10 ESM CUE Voicemail Mexican Spanish (2.3.2)

11 CHS CUE Voicemail Mandarin Chinese (2.3.3)

12 KOR CUE Voicemail Korean (2.3.3)

13 JAP CUE Voicemail Japanese (2.3.3)

14 ENG CUE Voicemail US English (2.3.0)

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

>9

Step 7 Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished.

Language Selection Menu:

# Selected SKU Language Name

-------------------------------------------

1 PTB CUE Voicemail Brazilian Portuguese (2.3.0)

2 ENG CUE Voicemail British English (2.3.0)

3 FRC CUE Voicemail Canadian French (2.3.2)

4 DAN CUE Voicemail Danish (2.3.0)

5 FRA CUE Voicemail European French (2.3.0)

6 ESP CUE Voicemail European Spanish (2.3.0)

7 DEU CUE Voicemail German (2.3.0)

8 ITA CUE Voicemail Italian (2.3.0)

9 * ESO CUE Voicemail Latin American Spanish (2.3.0)

10 ESM CUE Voicemail Mexican Spanish (2.3.2)

11 CHS CUE Voicemail Mandarin Chinese (2.3.3)

12 KOR CUE Voicemail Korean (2.3.3)

13 JAP CUE Voicemail Japanese (2.3.3)

14 ENG CUE Voicemail US English (2.3.0)

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

>x

At this point the new software will load from the FTP server and the system will restart.

Note When you download the software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express module.

Step 9 Enter the software install clean command to install the new software:

Caution This step cleans the disk. All configuration and voice messages will be lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup first. See
"Appendix A: Backing Up Files" on page 55.

Note If you want to use CLI commands to perform the configuration tasks covered by the initialization wizard (for example, if you want to use a configuration script), you can skip the initialization wizard by using the web skipinitwizard command in the Cisco Unity Express EXEC mode. This command turns off the initialization wizard. You cannot restart it unless you reimage the Cisco Unity Express module.