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Problem solving lies at heart of educational administration. Daily, problematic conditions, emerging from the complex and unpredictable nature of school environment (e.g. Greenfield, 1995), compel school leaders to create solutions. As problem solvers, educational administrators should collect, understand, and communicate information. Computer technology offers educational problem solvers quick access to data and the tools with which to retrieve, manage, and report it. Telecommunication networks link inquiring administrators to rich sources of problem-applicable information, and word processing and electronic mail improve the quality and timeliness of written communication. Yet, while scholars recommend that school administrators recognize the computer's potential to support their practices, they also acknowledge that few administrators possess the competence or capability to effectively utilize digital technology.

problem1. Discuss, using a concrete ex how telecommunication networks can assist educational administrators in their work.

problem2. describe the major constraints managers face in use of digital technology.

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