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Donor Promise

Decoda Literacy Foundation places a high value on transparency and accountability to all of our donors. Our promise to you is that our commitment to literacy and learning in British Columbia is matched with strong financial controls to ensure the money we collect serves those people and communities that need literacy support.

To ensure that our donors have confidence in our organization and its appeals for funds, the following donors’ rights are recognized:

To be treated professionally and with respect at all times

To trust that Decoda has used your donation towards the purpose for which it was given

To receive appropriate thanks and recognition

To have the right to remain anonymous

To receive, upon request, all published financial statements

To know that complaints will be taken seriously and handled promptly

To know whether an individual soliciting funds is a volunteer, an employee or hired solicitor

To request that their name not be exchanged for fundraising purposes or choose to be excluded from any future solicitations