Frequently Asked Questions

It takes time, patience and a little know-how to get a new humidor ready to hold cigars. You’re trying to recreate the tropical environments where most cigars are made, and you can’t rush the process. Putting cigars into a dry humidor can ruin good smokes. Your humidor has an interior of untreated Spanish cedar, the preferred wood for humidifying and aging premium cigars. The wood needs to be humidified, or seasoned before the box is ready to hold cigars:

To season your humidor, take a new sponge – make sure that it is unscented and free of soap – and wet it with a liberal dose of distilled water.

Wipe down all the exposed wood, including dividers, and the interior lid. Avoid using a paper towel or a fraying cloth; these will literally leave a paper trail on the wood.

After you’ve wiped down the wood, squirt the sponge with more distilled water. Then place it inside the humidor on a plastic bag – to avoid direct contact with the wood – and close lid. Use only distilled water. Tap water contains minerals that will destroy most humidification systems by leaving deposits that will clog the humidor element.

Once the humidification element is filled be sure to wipe it down to remove any excess water. Rest it on a hand towel for approximately 30 minutes. Close the humidor with the humidifying element and the damp sponge, and leave it over night.

The next day refresh the humidification device (It may not need it) and check the sponge. If it is fairly dry, add more distilled water. However, if very damp, leave it alone.

Let the humidor sit another night, and then remove the sponge and the plastic bag. The walls of the humidor have now absorbed all the water they need, and now you can safely store your cigars.

Some humidors don’t come with a hygrometer. For those that do, no analog hygrometer is perfect. In fact, they are not meant so much to provide a precise reading but to give you a close approximation. Often, they need to be calibrated, they are very touchy. Sometimes analog hygrometers need a jolt every once in a while. Do this by wrapping in a moist cloth and leave out overnight (away from cigars). The needle should register a high level of humidity by morning. If the needle has not moved, it is defective.

A digital hygrometer is much more accurate than an analog.

Often, a hygrometer may read 40%, but it’s not really that low. Before tossing it in the garbage, check the following:

Make sure to recharge the humidification device regularly by refilling with distilled water.

Calibrate the hygrometer so it will read more accurately.

Take out the cigars, wipe down the interior cedar, let it dry and repeat, then put the cigars back in, this often does the trick.

Squeeze test – between forefinger and thumb gently squeeze the cigar, it should have a slight give, but not be mushy nor should it be hard – This is often the best test if someone is worried that their cigars are going bad.

Certain climates, parts of the country, and seasons are drier than others – You may need to buy an additional humidifier to put in your humidor, or put a slightly damp piece of sponge in your humidor (not touching the cigars) to help increase the humidity.

Make sure it is not near an AC or heater, this will affect the environment inside the humidor dramatically – humidor should be in a relatively cool, dry place.

Truly a grand moment. To prevent a difficult or tight draw, or an unraveling of the wrapper, be sure not to cut too shallow or too deep. Using a guillotine style cutter, snip the cigar at the shoulder, where the head begins to slope toward the body of the cigar. If you prefer a punch-style cutter, simply poke the sharp end into the head of the cigar, gently twist and remove. Although both of these moves sound like something you’d see in Braveheart, these simple techniques will enhance your enjoyment of fine smokes. Check out our selection of Cigar Cutters!

This pre-smoke ritual is one of the most enjoyable aspects of cigar smoking. First, prime the cigar by rotating the end just above the flame, allowing equal exposure to the entire foot of the cigar. This allows the natural oils in the leaves to heat up and prevent a burning haystack of a smoke! Then, without letting the flame actually touch the cigar, hold the flame ½” from the end and draw gently while rotating the cigar to ensure an even burn. Check out our selection of available cigar lighters!

The only way to preserve your fine handmade cigars is to maintain the proper moisture content and temperature. Dry cigars burn hot and harsh, and you’ll feel like you’re smoking a bundle of hay. On the other hand, overly moist cigars will give you a migraine while you draw and taste like a sour lemon! If you don’t have one, you need a humidor. When I first started, I used a Tupperware container, and left a moist hand towel inside but not touching the cigars – something like this will work fine as a makeshift but sooner or later, you’ll need to upgrade. Need an upgrade? Check out our fine selection of humidors!

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We gladly accept Visa, Mastercard, American Express and Discover card. You may pre-pay for your order or we can ship COD. All first time COD orders will be Cashiers Check/Money Order. Future COD orders can be paid via company check. We do not accept net terms for payment.

All orders placed by 3:00 pm ET, Monday-Friday, will be shipped that day.

Over-sized shipments weighing more than 10 lbs. may take up to 5 business days for standard delivery.

All orders sent to a PO box must be shipped via a USPS method.

All orders sent to a US military base must be shipped via USPS Priority Mail.

All North Carolina orders containing tobacco products are subject to current tobacco laws and taxes, which will automatically be added to your invoice. Remittance of taxes on orders shipped outside of North Carolina is the responsibility of the purchaser.

All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Burlington, North Carolina, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

After three unsuccessful delivery attempts, UPS will return your package to Quality Importers Incs.com. All return freight charges will be passed on to the consumer.

Any shortages, overages, damages or manufacturer defects must be reported within 10 days of receipt. After that period, a 20% restocking fee will apply. Please check all merchandise carefully upon receipt. If a product is damaged during shipment, please call our Customer Support Department at 954.602.5637 and we will contact the carrier and arrange for a merchandise return.

When making a return, please include all original packing materials, accessories and manuals. Merchandise must be unused and received in original condition. Used merchandise is non-returnable.

Note:Merchandise shipped by freight truck must be inspected, and any damage noted on the Bill of Lading before the driver leaves. Failure to comply will result in an inability to process a damage/loss claim for merchandise.

All items, including style, color selection and prices are subject to availability and can change without notice. Typographic and/or photographic errors are subject to correction.