Scott Monty

Talk about customer service! Apple is now offering the chance to get personalized 60-minute consultation sessions in their stores.Head over to the Apple Store site and select your state and store location. A concierge page will come up and you can fill out your name, email address and mobile phone number so Apple can schedule a time with you.

Consultants will be on hand to help you with all aspects of your Apple life, from creating podcasts to operating your Mac, and fine-tuning your iPod.

If this doesn't help to expand - and solidify - Apple's customer base, I don't know what will.

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Hi, I'm Scott. This is my personal site, where I share my perspectives on business, technology, communications, marketing and the vast changes in the industry that impact leadership. All views are my own. If you're interested in Sherlock Holmes, see my other site, I Hear of Sherlock Everywhere.