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How to uninstall VeriFace to fix Lenovo B Series or V Series hung “Please Wait” Screen Issue

This document may be used to repair a failing Lenovo B Series or V Series notebook computer that hangs before the log in screen with a "Please Wait” message. This solution resolves hangs caused by a conflict between VeriFace and the Fingerprint Reader.

Section II: Prevent the system from stopping on the “Please Wait” Screen

If the system is working properly but it is listed as one of the affected models, this update may be installed to prevent it from stopping on the "Please Wait" screen. The Fingerprint Reader software will be updated to prevent a conflict with VeriFace. If the system is stopping on the "Please Wait" screen, please refer to Section I.1. Power on the system to start Windows.2. Locate and download BioExcess version 7.0.67.1 from the Lenovo support site (Example link is to the US update file).http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS0298853. If shown, please disregard the following statement on the page:"Please install EgisTec Fingerprint Driver together with BioExcess desktop management software."4. Run the downloaded file using process for the browser on the system.5. Follow prompts on the screen until the installation is complete. Select “Yes, I want to restart my computer now.” Then click Finish to reboot. The Fingerprint Reader update is complete.

This section may be used to reinstall VeriFace if it was uninstalled to resolve a “Please Wait” screen issue. This procedure reinstalls VeriFace after BioExcess version 7.0.67.1 has been installed to update the Fingerprint Reader software. If the Fingerprint Reader software has not been updated, please refer to Section II. 1. Power on the system to start Windows. 2. From the Desktop (see fig.8) click the Start button and select Computer from the Start Menu.

Fig.8

3. Open the LENOVO (D :) drive. See Fig.9.

Fig.9

4. Open the Application folder. See Fig.10.

Fig.10

5. Open the VeriFace folder. See Fig.11.

Fig.11

6. Open (Run) Setup. See Fig.12.

Fig.12

7. Follow the prompts on the screen to complete the installation. . See Fig.13.

Fig.13

8. Select “Restart your computer now for VeriFace to take effect.” Then click Finish to reboot. See Fig.14.