100% Satisfaction Guaranteed!

No Questions Asked Refund Policy

Shopping at Ban Cheong
Online Shopping Mall, your satisfaction
with our products is guaranteed. We can give you the vote of confidence by
offering you a genuine 7 Days No Questions Asked
Refund Policy. If for
ANY reason you wish to return a product(s) bought from us, you are totally free
to do so. As the title of our returns policy suggests, for whatever reason you
wish to return your product to us, provided that the return met the following
returning instructions, and Terms & Conditions, we will give you a full refund
(minus the original shipping fee if any). No re-stocking fee is deducted and
simply no questions asked!

Instructions on returning products

Contact our customer service at sales@bancheong.com to
get a Returning Authorization Number within 7 days after you received the
shipment.

The returned item must be packed in original condition,
unworn, undamaged, unaltered, with original price tag, and be accompanied by
the invoice. Items broken, used, washed, altered, etc are strictly
non-refundable.

Please make sure you include your name, address and
Returning Authorization Number on the return package.

Our returns department will inspect and approve the item
and we will inform you the amount we will refund to you (minus
the original shipping fee if any).

Shipping charges are non-refundable.

If the item is for exchange, you will be allowed to place
a replacement order online at Ban Cheong Online Shopping Mall.

If there is a balance due to price difference
(minus the original shipping fee if any), you will be billed and your
exchange will only go out after the payment has been received.

If there is a credit left due to your exchange, you will
have the options to credit back the balance into your bank account by TT via
Interbank GIRO or we will send a cheque for the
remaining amount. Cheque may be sent along with your exchanged item.

We accept item returns to exchange for difference in
sizes, cutting, color, or etc. However, it must follow the same return and
exchange procedures above.

We will not accept unauthorized returns (ABSOLUTELY NO
EXCEPTIONS), all unauthorized returns will be rejected and returned to the
sender (additional shipping and handling fees will be charged).

Item returned after 3 months from the date of issuing the
Returning Authorization Number will not be processed and will be returned to
the sender (additional shipping and handling fees will be charged).

Your refund or exchange will be processed after our
returns department inspects and approves the item.

We only accept if you send your return back via Poslaju,
EMS, Fedex, UPS and other major courier services with online tracking number to
avoid the possibility of loss during shipping. You can also email the
tracking number to sales@bancheong.com for us to track the shipment online.
We will NOT be responsible for the loss item.