Error C005-3007 occurs when you try to download an update

Problem

You see the following error code and message when you try to download an update:

Can't process the update. If the problem persists, go to www.xbox.com/support.

Status Code: xxxx-xxxx-xxxx-xxxx-C005-3007

Note The “x” digits vary.

This means that your console has been tampered with or modified, and the console has been banned from Xbox Live. Your console can no longer connect to Xbox Live, install software updates, or play new games that require a console software update. Learn about Xbox Live console bans.