The privacy of your data — and it is your data, not ours! — is a big deal to us. We’ll only ever
access your account to help you with a problem or squash a software bug. We’ll never open any
uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can
always verify that no unauthorized access has happened for as long as the logs are kept.

Identity & Access

When you sign up at Pakker.io, we ask for your email address, first name and last name. That's
just so you can personalize your new account, and we can send you invoices, updates, or other
essential information. We’ll never sell your personal info to third parties, and we won’t use
your name in marketing statements without your permission, either.

When you write Pakker.io with a question or to ask for help, we'll keep that correspondence, and
the email address, for future reference. When you browse our marketing pages, we'll track that
for statistical purposes (like conversion rates and to test new designs). We also store any
information you volunteer, like surveys, for as long as it makes sense.

The only times we’ll ever share your info:

To provide products or services you've requested, with your permission.

To investigate, prevent, or take action regarding illegal activities, suspected fraud,
situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

If Pakker.io is acquired by or merged with another company — we don’t plan on that, but
if it happens — we’ll notify you well before any info about you is transferred and
becomes subject to a different privacy policy.

Law Enforcement

pakker.io won’t hand your data over to law enforcement unless a court order says we have to.
We flat-out reject requests from local and federal law enforcement when they seek data without
a court order. And unless we're legally prevented from it, we’ll always inform you when such
requests are made.

Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database
backups are also encrypted. Data isn’t encrypted while it's live in our database (since it needs
to be ready to send to you when you need it), but we go to great lengths to secure your data at
rest — you can read more about that on our security page.

Changes & Questions

Pakker.io may update this policy once in a blue moon — we’ll notify you about significant changes
by emailing the account owner or by placing a prominent notice on our site. You can access,
change or delete your personal information at any time by contacting our support team.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them!