Once you have determined how to handle the issues involved
in a defect tracking process, you can implement it.
There are many ways to do this, two of the largest
challenges being maintaining the request information,
and dissemination of the current state of the process
to the individuals involved in making it happen.

Tracker provides a framework to implement
your defect tracking process, and in many ways can be
thought of as a programmable general workflow engine.
All the states, rules, and individuals that as a whole
define your process can be entered into Tracker.
Tracker makes it easy for all your users to
follow the correct process and access real-time information
about the state of any record in the system.

The following sections discuss in some detail the
sample templates provided with Tracker
and the issue tracking process supported by each: