Contractor complaints

Complaints against contractors

If you believe that a contractor is breaking the law and you have evidence, you can send in a complaint. To make sure you can go online or lodge a Notification of Offence form (PDF), see the ‘Complaints we don’t investigate’ page.

Also, be aware that we can’t investigate every complaint. To make the best use of our resources, we focus on areas where there is evidence and where consumers will be most at risk.

Time limits for complaints

To allow for investigation time, please make complaints within 21 months of the offence date, or within 9 months from when you notify QBCC of the offence. The offender must be prosecuted within 2 years of committing the offence, or 1 year from the date QBCC first became aware of the offence (whichever is later).

Making a complaint

Information we need

Your details – We keep in touch with you during the investigation. If the offender is prosecuted you will be asked to make a statement and may be required to give evidence in court.

Offender details – To take action we must locate the alleged offender. Other helpful information includes how you came in contact with the contractor, and details of any suspicious patterns of behaviour.

Site details – We use this to establish the location of any offence.

Building work details – We use this information to determine the type of construction work being done and its value (i.e. exempt work, domestic or residential work).

Send in your complaint

You have a few options when you want to make a complaint (please note, we can’t investigate anonymous complaints).