Other services offered by Volvo Cars West London :

Google Reviews for Volvo Cars West London

Alex Dovey

2 months ago

**Update**
Still no second key, no call backs, no response to emails. Constantly just fobbed off by their completely disengaged reception staff. We are now on Month 4 with no key and will just keep updating every month that this is not resolved.
Dealt with a good sales person and the car has been great, The reasons for the low rating are the following:
1. We arrived at 9:00 am for our hand over and didn't get to leave with the car until 16:00pm. There was some confusion addresses that were rectified in the morning but no real reason for the rest of the delay.
2. They only gave us one key and told us the other was stored at a "central location" its three weeks later and we don't have the second key.
3. I part exchanged a car that has finance outstanding and they have not cleared the balance, resulting in me being debited for my old car as well. I am told that this will be returned, but I have called this morning and they have still yet to clear the balance. As someone who runs a business and understands the transnational process, I know that there is no excuse for this, just either bad organisation or unethical cash-flow management.
A real shame, as we found the sales representative very personable and we were happy to buy from her, but the all other aspects of the process really lets the whole place down.
The person below invited me to discuss this with him for resolution, had no reply from him and still have my issues outstanding
UPDATE
Revised to one start because I still have no second key and had to turn up in person unexpected just to get them to do the paperwork on my trade in.
Also, don't believe the fascicle replies to these comments, I made several attempts on email and phone to contact this person who apparently gives a shit. he doesn't.. Stack them high sell them not so cheap that is the business model of all gutter companies.

F

Matthew Burke

a month ago

Very very disappointing! Don’t bother to use their online service booking tool - they don’t reply! I tried 3 times over a month to get someone to talk to me also about refinancing and despite numerous promises was never called back. On one occasion they even said they wouldn’t put the effort in to run some numbers as I probably wouldn’t be interested. When we finally got things sorted, the part was late in coming (and was wrong), although in fairness they then sorted me out a loan car at the last minute which was good. When I picked my car up they had lost both my children’s car seats. Not only that they had stripped my car of all personal items and had no idea where they were. After 3 requests to find them and deal with it I’m a week on and still waiting for a reply. No interest in dealing with me. Needless to say they didn’t even stamp the service book but I don’t know why I’m surprised. And don’t use their Hendon branch either - same deal there too!
Overall a really really dreadful level or service and now I’m about £200 out of pocket to replace the items as they have never followed up despite face to face request and 2 emails.

F

amrit singh

a week ago

Car hunting Guys.. Good experience.. no pressure from sales person no hassle. .. sales room is small but still a good choice of models and used vehicles..well worth a visit..

F

Bartek Gitara

2 months ago

Completely ignored. My wife and I went there with a hope to buy new twin engine XC90, emailed the configuration code same day as requested - no reply. Called them few days later and was told that they have some email issues but was assured that we'd be called back - week later - still nothing. If you don't want my £70K don't worry someone else will. Will contact Volvo HQ about it.

F

Steven Lewis

in the last week

*update*
STAY AWAY!!
Awful awful place, they employ cowboy sales techniques. Me and my partner had the price of a car go up on us twice due to "mistakes". One car we paid a deposit on to be told the price was £5k higher than the paperwork we'd been given!!!
STAY AWAY!!
Update
You get a copy and paste response, haha! As if you care.
They also promised to get us our deposit back in the morning, still nothing.
I have complained directly to Volvo as these guys shouldn't be representing the brand.

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