Avangate Digital Commerce Software

Avangate’s Digital Commerce platform is a business management solution that includes an e-commerce manager, subscription billing, global payments and marketing and merchant services.

Designed for businesses in the software/technology industry, this tool helps businesses launch new products, maximize revenue and expand their market reach. With several modules to choose from, users can customize the platform according to their individual business needs.

The platform’s multicurrency and multilingual capabilities support global operations, allowing users to set up and accept payments worldwide. Billing plans can be customized to match the end-user’s billing model (one-time, recurring or usage-based).

Additionally, with the system's reporting and analytics functionality, users can track several aspects of their business and gain actionable insights, including detecting customer trends, comparing attrition rates and analyzing churn.

The cloud platform and services are available worldwide for software, Software-as-a-Service (SaaS) and online service companies of all sizes. Users have access to online, phone and email support services. Subscription cost for the different feature packages includes payment processing and merchant account fees. Avangate is a fully hosted, PCI-Compliant digital commerce provider.

Decent product, does what we needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

It’s easy to set up, and allows us to enable subscription based offerings on our social networks with a robust platform that the current script didn’t support.

Cons

The support is a bit slower than some others I’ve tried, but overall, still not tealky a con as much as something to be aware of.

Review Source: GetApp

Ahmed from Smart PC Utilities, Ltd.

November 2017

November 2017

Powerful and customizable e-commerce platform that help you succeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

With a powerful set of tools, Avangate really helps ISV and Micro-ISV to sell products and reach more markets. By utilizing a large network of affiliates, extensive detailed reports, promotions, A/B testing and lead management tools and customizable carts and email templates you can sell more and understand your business and users. Avangate offers extensive set of API which enables you to automate every aspect of the purchasing process. Support team of Avangate is knowledgeable and offers fast and reliable assistance.

Cons

Complicated and not-mobile friendly control panel that make the products setup and utilizing other tools difficult.

Difficult to customize shopping carts with the lack of documentation to help build custom store using API

Review Source: Capterra

Response: Avangate, Avangate

Date: November 2017

November 2017

Dear Ahmed, thank you so much for your feedback.
I have some good news: we are revamping our Control Panel and the beta version will be released very soon in December - stay tuned.
As for the comment on the shopping cart, I will ask the technical support team to get in touch and discuss your needs to be able to make some concrete suggestions. Goes without saying that you can reach out to supportplus @ avangate.com anytime with any setup or technical questions.

Good support, outdated UI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

Platform support is really good and they really take care about each request. They have huge number of options but sometimes it is hard to tune them in the right way as they are quite messy.

Cons

We are using platform for more than 2 years now and missing the critical feature to allow us passing discount information from our site to the platform without entering it in Avangate cPanel.

We also were trying to set up subscriptions for our products but lost in options. 20-30 connected with each other features made it impossible to set up without a good knowledge of how do they work. Platform developers made it over complicated.

Commission rate is 5-8% that is quite high. Administration UI is old - coded in early 2000 and requires a good product manager to be sorted out and redeveloped.

Review Source: Capterra

November 2017

November 2017

My preferred e-commerce platform provider!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Great ROI and configuration capabilities.

Pros

Avangate provides incredibly finite control over products, pricing and promotions. The platform is highly configurable.

Cons

With power comes complexity. The left sidebar menu interface is a little overloaded and could use a simpler re-implementation.

Review Source: Capterra

Andreas from AveApps

November 2017

November 2017

No-nosense e-commerce supplier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

- it works well
- easy invoicing
- it's fairly cheap
- it's based in Holland, so perfect to avoid VATMOSS issues
- great support

Cons

The software stack can be a bit overwhelming at first; the UI could use a brush up here and there, but overall no major negative points.

Review Source: Capterra

Fernando from Mylex Group SL

November 2017

November 2017

Good overall functionality and great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

Fast and professional service support and availability of numerous paying options, particularly in Brazil, where we currently operate

Cons

Lack of more detailed information on failed payment processing. When this happens the info from the dashboard is limited so we have to submit a request for more info.

Review Source: Capterra

Response: Avangate, Avangate

Date: November 2017

November 2017

Hi Fernando,
Thanks so much for your review and feedback, we really appreciate it.
I have passed on your note regarding notifications for failed payment processing to the product team.
It's always useful to learn about clients needs and specific use cases, it helps us constantly improve the platform & our services.

Dani from Xvirus

November 2017

November 2017

Avangate is great for small companies thanks to its friendly costumer support

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

After initial set-up and some familiarity with the control panel, Avangate is easy for our customers to purchase through and for our team to administer.

Cons

Avangate's Affiliate Program feature is geared towards software companies with broad-interest software promoted on "affiliate" websites that are usually promoting a wide range of software with "coupon" or "discount" pricing. Our software is very niche market (educational / scientific software) and we would prefer an affiliate program that can be easily tailored to screen and accept specific affiliate sites, e.g. software resellers that offer other software in our niche market, sites that review software and other resources in our niche market, and affiliates who are also providing technical support and training for our software through their own business.

Lots of features and excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

There are a lot of features included and after some time getting used to them I was able to configure everything the way I required it to be.
The customer support is very responsive and helpful and it's excellence warrants the fairly high price.

Cons

Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future. I'm very worried that things will go south in the aftermath of this merger and that the poor reputation of 2Checkout will damage my sales. If I had known this in advance I would not have become a customer of Avangate. - But due to Avangate's good performance in the past, I'll give them credit and hope for the best.

Great Billing Recurring Billing Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

We were able to increase our revenue over time, up to 30%+, which was great, and continues to be.

Pros

Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.

Advice to Others

Highly recommended for anyone looking for something a little bit more robust that can help keep track of active client accounts and billing.

Review Source: Capterra

Dmitry

August 2016

August 2016

Avangate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).

Pros

Easy to set up and integrate, intuitive, everything's well documented.

Cons

Sometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.

Review Source: GetApp

Juri

August 2016

August 2016

Very stable and reliable e-commerce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

We use Avangate for many years, recommend it to other people, etc. No problems with it, very professional and comfortable for use. Good support, stable payments.

Review Source: GetApp

Reza

August 2016

August 2016

Most reliable gateway processor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

We use Avangate as payment processor for almost 3 years. I worked with too many providers before but never had a good experience as what I have with Avangate. Support agent was really helpfull when we contact them several times in a day to help us to develop our custom module for Avangate.
process of accepting money is very good and professional while most of gateways only accept payments and when a chargeback happen just put a penalty (mostly Money!) on your account.

We've been partners for 10 years!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Product Quality

Quality

Value for Money

Value

Support

We trusted Avangate right from the beginning when they were launched, and we've had a great partnership ever since. We recommend them for the efficiency of their system and friendliness of their staff.

Pros

The widest range of supported payment methods in the world. Competitors don't come even close.
Great marketing strategies for their affiliation system.
Great team of passionate employees with quick feedback

Cons

platform not so flexible: some capabilities missing

Review Source: GetApp

June 2016

June 2016

Avangate Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

I have been using Avangate as the primary payment processing company for my online software sales for the past 4 years and have to say that I'm very pleased with them.

Their service is competivitley priced and they are very responsive to any queries I ( or my customers ) may have with them.

They are also prompt and reliable payers and have always settled my invoices with them on time.

Pros

Good pricing.
Good range of payment options.
Great customer service ( both for myself as a customer and my customers who purchase through them )
Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.