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Employment Opportunities

Check back for periodic updates regarding employment opportunities at Cincinnati MINI and The BMW Store. Please do not just come in, but send resumes to careers@bmwstore.com if interested in joining our team.

Internal Service Advisor

Reports to:Service Manager

Overview:

Every
service professional at a MINI retail center must excel in listening,
communicating and working efficiently to MINI's exacting standards.

Service Advisors help MINI owners care for their cars and understand the value
of maintaining their vehicles in accordance with MINI factory guidelines. As a
driver's personal link to the Aftersales department, the MINI Service Advisor
establishes a critical and ongoing relationship with MINI owners.Come join our
award-winning team at The BMW Store and Cincinnati MINI, where Passion Loves
Company.

Purpose of position:

This position
within Cincinnati MINI is responsible for writing internal repair orders.Also consulting with the customer on service
work and vehicle needs in the Service Department and for selling additional
needed service to customers.The
Internal Service Advisor isan
entry level Service Advisor job that assists the two senior Service Advisors in
their day to day activities.

Create accurate repair orders for
customer vehicles and new vehicle inventory with correct serial numbers,
telephone numbers and mileage information with customer signature and
contact information along with an accurate estimate for check out or
approved work.

Create and write loaner car
contracts for customers

Assist with Loaner service work
and tracking

Provide accurate and
understandable explanations of repair work.

Test drive with customer or team
leader if necessary to ensure proper diagnosis - coordinate with the
Service Manager, team leader or other service personnel.

Determine time of completion for
customer and new vehicle repair orders.

Advise customer of early or late
delivery, or of additional repairs that may be needed.

Call customer throughout the day
to let customer know status of car in shop.

Indicate on repair order the
exact repair instructions, making a special note of the main reason(s) the
customer brought the vehicle in.

Written repair orders must be
legible.

Provide estimates for labor and
parts.If cost of service cannot be
established during reception, leave open and contact customer later for
approval; this should be the exception, not the rule

Handle
telephone inquiries regarding work in progress and appointments

Compare final invoices with
original repair order quote for accuracy.

Deliver vehicle to customer and
explain all work that was performed, answer any questions and thank the
customer for servicing at Cincinnati MINI

Keep all service forms up-to-date

Be responsible for quality
control, to ensure that work is completed as requested and to reduce
comebacks

Maintain an organized and clean
working environment since you represent The BMW Store & Cincinnati
MINI to all customers

Work with route sheets so vehicle
is tracked through the shop during all processes during the repair
process.

Follow-up with the customer
within 24 hours after pickup and check with customer as to satisfaction
with repairs. All calls are logged on the follow-up form and turned into
the service manager weekly.

Working Conditions:

The Service Advisor
works in the service area, which is in an open garage area.Position requires stooping, bending and
moving throughout the service department.May lift up to 50 pounds occasionally.Works with service customers for most of the shift.The Service Advisor will be exposed to noise,
vibration, dust, exhaust fumes, and other hazardous and non-hazardous
materials.Road testing of vehicles also
may be required.The Service Advisor
will be required to wear a dealership uniform (MINI or Business Casual shirt,
Professional jeans/pants and Casual shoe) at all times.

NOTE:this is not necessarily an exhaustive list of
responsibilities, skills, duties, requirements, efforts or working conditions
associated with this job.While this
list is intended to be an accurate reflection of the current job, the
dealership reserves the right to revise the functions and duties of the job or
to require that additional or different tasks be performed when circumstances
change (emergencies, changes in personnel, work load, rush jobs, or
technological developments)

Valet Driver

Description Cincinnati MINI has an immediate opening for a
service valet driver.

Responsibilities include driving our customers from home or office; assisting
customers with loaner cars; greeting our customers when they enter our service
drive and working with the service manager on various customer-related tasks.

If you enjoy and excel at talking with people, have a great driving record, and
a good working knowledge of the Greater Cincinnati area, please submit your
resume (including your work experience and educational background).

We have 1 full time position available. Evenings and Saturdays could be
required.