Experience Designer - Group Customer Experience

Experience Designer - Group Customer Experience

As member of the OCBC Experience Design team, you will work on the delivery of customer experience projects across all bank's touchpoints. You are a go-getter who loves to get things done, can think big and is willing to roll his sleeves up and produce great work. You are a natural and confident team player as you will be engaged in cross-functional teams all the time. Ultimately you are at ease in explaining complex concepts in simple terms, with a keen eye on simplicity and attention to details.

We expect you to be responsive, flexible and collaborative to succeed in a fast-paced, environment without supervision. You are capable of creating elegant, intuitive flows of interaction that address the evolving needs of our customers across multiple platforms and scenarios. You will translate complex processes into simple, meaningful and engaging moments.

Your key responsibilities:

Deeply understand users by developing personas and conducting task analysis and research, through scenarios or stories