Our Customers Speak

One of the greatest rewards of being in businessis when customers take time to express their kind words on behalf or our products, personnel and company. It is a testimonial to our 100% customer satisfaction commitment. Below are the letters from a few of our many customers. Also there is a link below to ourside internet site where customers can review their mattress purchases. Thank you for taking the time to read them.

Just wanted to follow up and say, thank you! We received our 10,000 series queen sized 100% latex mattress and it is fantasticthe first morning we woke up, I realized my hips weren't aching and my husband was surprised to find his neck not sore. We find ourselves in bed early at night and out of bed as late as possible in the morning to savor the comfort. I had put off purchasing a new mattress far too longprimarily because I wanted to save for a latex mattress and thought the price to be completely out of the realm of possibility for us. I was pleasantly surprised to see your company online, that the prices were within our range (and frankly, about the same as the cost of a quality coil mattress), and the customer service was top rate. Coupled with the free shippingand the timely deliveryit's been a real pleasure dealing with your company. One thing your customers may be interested in, which I didn't realize, if you own an older home with narrow stairway, or move frequently, this mattress is perfect! Because it comes in three separate layers that roll up, we had absolutely no problem getting it upstairs to the bedroomand the frame we ordered was equally easy to move, since it consists of 6 separate pieces that are assembledfor those who have ever had to remove a second story window to install a traditional box spring and mattress, this is the mattress for you!

Thanks for the great mattress and service,

Margaret

New Jersey

Dear Shaun,

It is not often that folks go out of their way to say how pleased they are with a product, person, or company. More often than not people are more prone to point out negativities. I just want everyone considering a new Latex Mattress that Sleep EZ redefines customer service. My wife and I, like many others started out shopping locally and we agreed that we really liked the feel of Latex. We were considering a Sensa Opulence which is their top of the line mattress. I began to research mattress and quickly found out that used car salesman have a better reputation that many mattress retailers. I found that mattress retailers make the same mattress and market it using different names to keep the customer from shopping prices effectively. I also found that many of these mattress used cheap foam foundations in their Latex Mattresses to reduce cost and maximize profits.

While doing my research I found that there were two companies that consistently had rave reviews. One was FloBeds and the other Sleep EZ. Of the two I noticed that only one of the two companies offered Dunlop and Talalay Latex and that was Sleep EZ. While over researching I found that the Dunlop process of making Latex Mattresses has been around since the early 1900's and that many of those beds were still being used to this day. Both were regarded as superior products but only Dunlop had a long term history. Couple that with my frugalness I decided I wanted the base layers to be Dunlop.

I called Sleep EZ and I got Shaun on the phone. Shaun's name was mentioned all over the internet testimonials I read. I never expected that I would be able to speak directly with the owner. After all who cares more about a business than the owner. Shaun asked me what size we were interested in, how much I weighed, and how much my wife weighed. He also asked what type of feel we each preferred. Shaun said that based on my wife average size she would be earlier to please. Initially for me Shaun recommended a extra firm Dunlop base, a firm Dunlop middle layer, and a medium top layer. After I mentioned that I was waking up with numb limbs Shaun quickly pointed out that I most likely had pressure points and adjusted my side firmness to a firm Dunlop base, medium Dunlop center layer, and a soft Talalay on top.

We ordered the mattress and it arrived on time. Having watched an online installation video my wife and I had the bed set up in less than 15 minutes. My wife (as Shaun said) who is 5' 6" and weighs 145 lbs absolutely loved the mattress from the very first night. Myself being an over analytical internet over loaded person was not convinced at first due to some lower back pain I experienced the first two nights. I called Shaun and Shaun said that based on the fact that I was laying on and old innerspring mattress for many years it would take about a week for my 225 lb body to adjust. Of course I did not wait a week as Shaun suggested. I called Shaun and he agreed to ship out a medium Talalay top layer. Mean time we replaced our old box springs with new Amish built foundations. Shaun was also quick to point out that a foundation and a box spring will have a very different feel. The next day I received the medium Talalay layer right on time. I liked the firmness but missed the plush feel of the soft Talalay. I decide to give it a few days and in doing so my pressure points came back. I switched around the layers a couple of different ways but in the end I ended up with exactly the combination Shaun recommend right from the beginning.

Shaun is a very knowledgeable man who truly cares about his customers. Sleep EZ sells a superior product for hundreds less than FloBeds. Shaun and I were having a conversation and somehow our Dogs came up. I told Shaun that My Golden Retriever Chase had a FCE (stroke in his spine) and it would be great if he offered a Latex Pet Bed. We talked about it and Shaun said let me see what I can do. One week later I received a 36" X 48" Pet Bed fully incased in their standard mattress cover for a very reasonable price. Chase loves that bed so much I have to carry it from the living room to our bedroom at night. He no longer moans upon rising. This is what I meant when I said in the beginning that Shaun and Sleep EZ redefine customer service. Our family including Chase would like to give a special thanks to Shaun and Sleep EZ.

With Sincerity,

Guy, Darlene, & Chase Williamson

Cedar Point NC

I am writing you in hopes that by emailing you, you will post this message on your customer testimonials page.

I recently purchased Sleep EZ's highest end mattress the 13,000. This bed contains four layers of latex which each are approx. three inches in height. Having slept on several types of beds I can say that my two favorite were air mattresses and latex. After reading a long and distinguished list of bad reviews about the quality and sanitary issues concerning some of the name brand air mattress companies, I extended my search to other options. At this point I ran into some reviews of Sleep EZ and Flo Beds which are both top competitors of the latex mattress industry. While many name brand companies have less than perfect records, some how both of these companies maintain impeccable standards with the BBB. After a considerable amount of research I learned that although these maybe different brands of bed, the latex that they are using comes from the same major manufacturers. This was the point which persuaded me to go with Sleep EZ as they are considerably less costly than Flo Beds.

After the first initial week or so my wife realized her side was just to firm for her liking and we decided to exchange layers. I was prepared for the worst having dealt with more than my fair share of corporations in the past. Not only did it go quickly and painlessly, they even called to make sure they had all the proper information and to let me know that it would be shipping the following morning. After only three days wait it arrived, although we live only one state over which might account for the quick service. I could start ranting and raving about how I don't toss and turn and how I get a better nights sleep, but it wouldn't even come close to expressing how good this bed truly is. I am a Sleep EZ customer for life. Every part of my bed buying experience relating to them was exactly the opposite of what the big names do. If you want somebody who actually cares about the customer after the sale, Sleep EZ is where it's at.

I am in no way what so ever affiliated with Sleep EZ. I am just really pleased with tem and it shows in the review.

Ryan Irwin

Dear Jeremy,

It's probably been a month since we received our new bed, but as our new bed frame was only recently completed, it has only been slept on since Sunday.

Only 4 nights, and I just have to tell you how much I love our new latex bed. Just a few night, but they have been SHOLE nights of uninterrupted, deep sleep. I had no idea how much rest I had been losing over an inferior mattress. The feel of the mattress is amazing, it reminds me of floating on water- allowing my body the space to settle and buoyant enough to "hold" me. Very relaxing. We bought all 4 layers and I know we made the right decision, especially for aging baby boomer bodies, it's a gift!

Thank you so much for your help and for the PILLOWS - I didn't want in the store, but when one came free with the mattress, I tried it and now it"s my best friend! It's lighter weight than my husbands - so I wouldn't know which one it was to reorder or recommend to friends (can you tell me?) - but it's perfect for me.

Thanks again,

Jane Godfrey

Dear jeremy,

It's probably been a month since we received our new bed, but as our new bed frame was only recently completed, it has only been slept on since Sunday.

Only 4 nights, and I just have to tell you how much I love our new latex bed. Just a few night, but they have been SHOLE nights of uninterrupted, deep sleep. I had no idea how much rest I had been losing over an inferior mattress. The feel of the mattress is amazing, it reminds me of floating on water- allowing my body the space to settle and buoyant enough to "hold" me. Very relaxing. We bought all 4 layers and I know we made the right decision, especially for aging baby boomer bodies, it's a gift!

Thank you so much for your help and for the PILLOWS - I didn't want in the store, but when one came free with the mattress, I tried it and now it"s my best friend! It's lighter weight than my husbands - so I wouldn't know which one it was to reorder or recommend to friends (can you tell me?) - but it's perfect for me.

Thanks again,

Jane Godfrey

Jeremy,

Just wanted to drop a line telling you we love our bed!!!

It did take some getting used to and some adjustments. Your company was friendly and helpful and shipped us new pieces right away with no hassle.
My hip pain is greatly reduced and my husband and I are both sleeping very well. Also his snoring has been greatly reduced.

We also love the pillows!

Thanks again!

Jeanette and Tom Roberts

To Sean and the gang at Sleep EZ USA:

I just returned the exchange latex cores for our Sleep Ez 13000 mattress. It is now configured to the very very plush feel, just the way we hoped it would be. I can't say enough good things about your company and the high level of service AFTER the sale we received. I manage a large RV Dealership, and know from experience how hard it is to get your customers to feel how much you really care for their happiness. I congratulate Sean on a job done extremely well and can heartily recommend to anyone that your company is a safe and competent internet business to do business with. The mattress is excellent and sleeps very well. I am 6"4" tall and weigh over 350lbs and my wife is 5"5" tall and weighs 115lbs and we both have what we wanted in one mattress that doesn't sleep like a two story, with my wife on the top floor and me on the ground floor!

Thanks again,

John & Raquel Gervais

I just wanted to say that I'm really impressed. I ordered the King size latex 13000 bed, and it is really great. Shipping was very fast, and assembly didn't take long at all. Thanks for the speedy service.

The bed is the most comfortable I've ever laid on. We also ordered the SmartBase, and I was thankful to see the 'optional' headboard brackets were included. Heres to another 32 years.

Adam Wood

Sleep EZ

Attn: Larry Wolfe or Shawn

Re: Exchange of one 36x84 Soft 2.8 latex layer

Dear Sirs,

We received the medium latex layer as requested so I am returning the soft layer. Thank you so much for the speedy delivery. I am sleeping well with my original configuration of Soft-medium-firm. I let my husband try my medium which left me with two soft layers and one firm. We are both happy now with our individual configurations. It amazed me how many different ways we could arrange these six layers. Actually we quit trying once my husband sleptt on his medium-firm-medium setup. I'll tell you soft-soft-firm too soft and soft-firm soft was too firm for me. Amazing what one change can make. I doubt that you couldn't satisfy even the pickiest of customers.

You satisfied my husband and believe me that means a lot! Once again, thank you for your wonderful service in the original purchase and in the exchange of the layer. I will be happy to recommend the Sleep EZ latex mattress to anyone!

Sincerely Mary Lizotte

Boron, CA

These 2 letters were written 9 years apart. Hopeful they will convey our commitment to...

"Your perfect sleep is our passion"

This is to tell how much we love our Sleep EZ Mattress. Our story begins 47 years ago as newlyweds.

Latex foam mattresses were touted as being the best. At that time, Dominic suffered from asthma and the foam mattress was a plus due to its non-allergenic, mold-free and mite-resistant qualities. It was the best $500 we ever spent! Years passed and, in 1987, we planned for our retirement a move from Michigan to the West Coast. Naturally, after 35 years of use, the cover on our mattress was beginning to fray and we decided not to ship the mattress along with our furniture to California. What a mistake!! We purchased two different mattresses during the four years we were in California and, upon relocating to Arizona in 1991, we began our quest for a good mattress, never losing hope of finding a real latex foam mattress. Well, we purchased two different mattresses again, having to support them with bed boards, but we still longed for a latex mattress. Everywhere we went, we were told that latex foam mattresses were not available. Then, one day we saw your tiny ad in the AZ Republic. We were elated!! We immediately went down to your Goodyear store and couldn't believe our good fortune in finding a true latex mattress. We've had it for almost four years now and absolutely love it! In fact, we told our neighbors, Sal & Carolyn DeFuria about it and they also purchased a set! They, too, are sold on their Sleep EZ latex foam mattress.

Sincerely yours,

Dominic F. & Constance V. Colombo

Peoria, AZ

Dear Larry

In January 2005 I ordered a queen latex mattress set with a quilted cover through your Goodyear store. My neighbors Dominic and Connie Colombo on whose recommendation I used, persuaded me to go with Sleep EZ Factory Direct. In the beginning we had a few wrinkles to iron out, which eventually we did, but through the tenacious stamina of your son, Shawn, I was able to end up with a superior latex mattress set and I am completely satisfied. Frankly, Shawn was a real joy to work with, when you work with people in business it makes a difference who goes the extra mile to satisfy their customers, and your staff is superior to anyone I have ever dealt with. Whatever my concerns were, Shawn was always stating we will make it right, and he did. I would recommend your company over all the others because of the ability of your staff to recognize customer service. Again, it was a real pleasure from the time I walked into your store until the final details were worked out, thanks again for having such pleasant, mannerly and professional personnel.

Jingur Nichols

Peoria, AZ

Dear Larry & Shawn,

My husband and I would like to tell you how much we "LOVE" our new custom made 8 ft. round latex mattress!! After sleeping on our latex mattress for just a few months I can't believe we put up with a waterbed for 29 years! What a difference this mattress has made in getting a good nights sleep. It is so comfortable and you can move around with out disturbing your partner. You and your staff did a wonderful job customizing our round bed to fit in our round bedroom. The quality of work you put into our bed is excellent. Thank you so much for your suggestions and personal attention you gave us when we where looking into having our "non-traditional" mattress made. Thank you, Thank you, Thank you,

Daryl & Betty Eckhardt

Mesa, AZ

Dear Larry:

Just wanted to let you know how much we have enjoyed the new Latex mattress.
You had said, it would take a couple of days to get used to the new mattress. I have to tell you the very first night we sleptt on the Latex mattress it was wonderful. Fred has had back problems most of his adult life and used to wake up with a backache every morning. He has not had a backache since we purchased the new Latex mattress.

Thank you very much for recommending the Latex mattress.

Sincere Thanks,

Joe & Vera Basile

Peoria, AZ

It has been a year since we bought our Latex mattress set from your store and I wanted to let you know how pleased we are with the bed. It really was the best investment we ever made!

I don't know how a mattress can be so supportive for the back and yet be so soft and comfortable at the same time, but somehow this product provides both of these qualities. One of life's unsolved mysteries.

As you know, I have recommended your product to several of my friends, and all reports indicate they are highly satisfied with the Latex mattresses they purchased from you and also very gratified at the considerable savings in price which you offer.

Since this is a lifetime mattress, my only problem is designating who is to receive it under my Will. Thank you so much for your high quality product and efficient customer service!

Sincerely,

Sheri Stroud

Dear Larry,

After multiple neck and back injuries (5 rear-end accidents in 2-1/2 years), my quality of life was rescued once I purchased a "Lifetime Dreams" latex mattress and box spring....virtually eliminated hip and back maladjustment and eased permanent neck injury--allowing me to increase my physical activity level.

Latex saved my lifestyle!

Sincerely,

Karen A. Tisler

Dear Larry,

My Phoenix visit is not one that I have found much to enjoy or appreciate, however, doing business with your company has been a bright spot. From my own experience, almost anyone can build a good mattress, almost anyone can make money selling them. Very few people can assemble a personnel base that operates as well or nearly as flawless as you have.
... I have had interface so far with six people in your organization. So often in a business, the person handling one function has a tendency to diminish the value of the person in another function. It seems to me, the people in every function complement the people in other functions and appears to value the contributions of all other parts of your business. I don't know how much effort went into assembling the group you have, but very, very few small organizations could improve on yours. However it happened, you are to be complimented. Nothing appears to be a problem to your people. From Nancy, Rick, Shawn and your drivers, they know what part of the job is theirs, and they respond to the customer with a 100% spirit of "YES! we can do that," even if it must be followed with a little bit of adjustment to match the Organization's capabilities to the Customer's needs.

Sincerely

C.R. "Dick" Moyer

Deming, NM

Just wanted to say Thank You for my new bed! I love it!!! I sleptt right through the tremors from the earthquake the other night.

Thanks Again,

Trish

Phoenix, AZ

Just a note to say that your service is terrific.,

You are the first company I've dealt with in Arizona that did exactly what you said you would do, for the stated price, and above all, WHEN you said you would do it. All of your personnel have been easy to talk with, and have accommodated my requests pleasantly. Needless to say, I will spread word about your service to anyone who even mentions that they have company coming to visit.

You make it effortless,thanks very much,,

Joanne Webber

My husband and I would like to express our sincere "THANKS" for the great service you provided to us in November. We rented a queen bed set for my in-laws' stay and we were all impressed with the new bed set and quality. The delivery and pick-up personnel were very courteous and efficient.