Banking on artificial intelligence

Perhaps you remember this dialog from the movie “2001: A Space Odyssey”: Dave Bowman (astronaut): “Open the pod bay doors, HAL.” HAL 9000 (a sentient computer): “I’m sorry, Dave. I’m afraid I can’t do that.” The image of a rogue computer that becomes self-aware and then turns on its human creators often is cited as a warning against artificial intelligence. However, the ongoing development of artificial intelligence remains implacable, with many observers saying its availability will be common within just a few years. More to the point, adoption of AI technology likely will be adaptable to many facets of financial services functions. Opinions range from the optimistic—meaning AI helpers will allow humans to concentrate on creative and/or complex interpersonal endeavors—to the pessimistic—meaning many current job titles will be taken over…