A soft reset restarts your phone and does not erase any of your content or data.

Turn your phone off.

Remove the battery. After 30 seconds, reinsert the battery.

Turn your phone back on.

Verify that your charger is working.

Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

Connect your phone to your charger and see if the charging icon displays.