When entering the device code into the settings menu of the app, make sure to include the numbers, the dash, and the letters in all caps (EX: 123456-ABCD). Your device also needs a strong network connection as you try to register it with the device code.

If you continue to have problems, I recommend contacting support.. We are open 7:00 AM to 4:00 PM PST Monday-Friday with an hour lunch break from 11:30 to 12:30. At your convenience you can give us a call at (541) 223-7992.