Perched above the Chicago River, this hotel offers superb city and river views. The rooms are spacious and have headboard-mounted reading lights. Most bathrooms have a shower-only design.
Smoke free premises. 521 units. 23 stories, interior corridors.

Guest Ratings

OVERALL GUEST SCORE

Very Good

Based on Ratings from 355 guests

Showing reviews 1 - 5 of 50

4.0

Andrew

Disappointing

Business Traveler

10-13-2017

Pros: The hotel is fancy looking and the lounge area is nice.

Cons: The staff is incredibly rude in all matters. They are also very unhelpful when it comes to figuring out how/where to park and getting a receipt for said parking. I am very unhappy with this hotel and will never stay again.

8.0

Verified Hotel Guest

Very Good

Group Traveler

10-13-2017

Pros: the room size

Cons: a little confusion prior to check in though i believe it was due to miscommunication. Also it was hard for our uber drivers to locate due to the address not populating in their gps

8.0

Paul

Very Good

Traveling as Couple

10-13-2017

Pros:

Cons: off the beaten path hard to get to if you did not know the area 2 elevators to get to your room 2 tips to get to your room staff was great but the hotel was odd

10.0

Linda

Exceptional

Group Traveler

10-13-2017

Pros: The location was great! Close to everything and beautiful views. The beds were comfortable and the room was clean. Staff was extremely friendly. Free wifi included.

Cons:

9.0

Thomas

Wonderful

10-13-2017

Pros: self parking, adjoining rooms, free popcorn

Cons: no indoor access to parking garage, could be a pain in winter

4.0

Verified Hotel Guest

Disappointing

10-13-2017

Pros: Nice rooms

Cons: Hallways old and out dated. Ice machine broke. Vending machine out of order. Location not a central downtown location compaired to other chicago downtown river north hotels

7.0

Verified Hotel Guest

Good

Solo Traveler

10-13-2017

Pros: No thermostat, old fashioned window AC very loud, impossible to get a good temp, room always too hot or too cold

Cons:

7.0

Verified Hotel Guest

Good

Traveling as Couple

10-13-2017

Pros: Great location downtown, great lap pool and fitness center

Cons: Check in agent was rude and unaccommodating. We ended up having to switch rooms because we got a room with double beds rather than a king sized. The agent didn't even bother to confirm what we wanted. The hotel itself is strange- on the 15th floor.

7.0

Jared

Good

Traveling as Couple

10-13-2017

Pros: The location was great! The room we were given had a nice view of the Chicago River and also provided plenty of light from the daytime sunshine. Public transportation was only a few blocks away, which was inexpensive to use.

Cons: The room smelled quite musty upon arrival. The hotel was co-located with the Chicago Sun Times and limited signage pointed to the front desk being on the 15th floor and several parsons were confused. Though minor, these nuisances I'd rate below 3.5 stars.

10.0

Subramaniam

Exceptional

Traveling as Couple

10-13-2017

Pros:

Cons: An oven or a refrigerator in the room could be very useful for guests with infants.

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

10-13-2017

Pros: The view from our room was wonderful!

Cons: It was a bit confusing getting to the hotel lobby but that was a very minor issue to me

4.0

Jessica

Disappointing

Traveling as Couple

10-13-2017

Pros: The location is good and met our expectations. The hotel in general is very nice.

Cons: We have stayed here before and our room was fantastic. This time, our room was much smaller and we were placed in a room with two double beds. This was very disappointing to us, as it was a weekend away from our kids, for my husband and me.

10.0

Verified Hotel Guest

Exceptional

Family with Teens

10-13-2017

Pros: The location is perfect for those planning to walk to the theater district. The river walk is also right there!There is a Starbucks two blocks away and a couple of good family restaurants 7-8 blocks away.

Cons: You have to go to the 15th floor to get to the lobby. I knew this because I had read other reviews of the hotel, but I suppose it would be confusing if you didn't have prior knowledge. Wifi was also a bit spotty.

8.0

Verified Hotel Guest

Very Good

Group Traveler

10-13-2017

Pros: Nice view, clean room.

Cons: would have been better if there were free breakfast.

9.0

Verified Hotel Guest

Wonderful

Business Traveler

10-13-2017

Pros: The hotel is in a beautiful area on the river downtown and was an easy/quick walk to everything we needed on this trip. The aroma of chocolate from a nearby factory on weekdays was a perk! Our room was spacious and the King-sized bed was comfy.

Cons: By the unfortunate luck-of-the-draw, our room was right across the hall from the noisy vending area. There was a cleaning issue but it was easily resolved.

Pros: The front desk staff was friendly and efficient. Room had a great view and we were able to check in early. Easy access to brown line Subway.

Cons:

1.0

Verified Hotel Guest

Very Poor

Business Traveler

10-13-2017

Pros: Location was the best part of the hotel

Cons: DANGEROUS HOTEL! Room was broken into by someone with intimate knowledge of the room and its faulty door lock. Management was absolutely no help and placed all the blame on the victim of the crime. We will never stay at another Holiday Inn anywhere.

8.0

Verified Hotel Guest

Very Good

Family with Young Children

10-13-2017

Pros: Nice pool, friendly staff

Cons: Parking is expensive and no fridge in the room

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

10-13-2017

Pros: Neat location!

Cons:

6.0

Verified Hotel Guest

Pleasant

10-13-2017

Pros:

Cons: Views of the roof from our room.

10.0

Verified Hotel Guest

Exceptional

Group Traveler

10-13-2017

Pros: The staff was OUTSTANDING ! Personal professional called me by name, pleasant sense of humor ..........

Cons:

10.0

Heather

Exceptional

Traveling as Couple

10-13-2017

Pros: Great property, friendly staff. Would definitely stay again.

Cons:

6.0

Timothy

Pleasant

Solo Traveler

10-13-2017

Pros:

Cons: My TV didn't work. I called on night one for it to be fixed the next day but it wasn't. I requested a city view but I was facing the West part of the city. Not a horrible walk to Orange Line but not the most convenient.

9.0

Verified Hotel Guest

Wonderful

Group Traveler

10-13-2017

Pros: We really liked the convenience of having the skywalk that took us through the Merchandise Mart to the CTA station without climbing stairs or getting wet. The views from the lobby bar are incredible.

Cons: The Windows need a good window washer's service!

6.0

Verified Hotel Guest

Pleasant

Traveling as Couple

10-13-2017

Pros: Concierge was very friendly & helpful!

Cons: Leaky sink - requested repair which was not completed. Free wifi as advertised is basically non-existent. Location is too far from the hub of downtown. Had to have a room w/2 beds on our anniversary :(

8.0

Verified Hotel Guest

Very Good

Traveling as Couple

10-13-2017

Pros: The location (River North area. Excellent view of the river and nearby buildings (architecture) from the bar on the 15th floor. By Chicago standards the parking fee was reasonable ($35 per night).

Cons: It is a bit "tired". The restaurants are nothing special and seemed expensive.

8.0

Verified Hotel Guest

Very Good

Family with Teens

10-13-2017

Pros: It was a great location and the staff were really nice.

Cons: The wifi was horrible. I also had poor cell reception and internet service in my room (t-mobile).

8.0

Amber

Very Good

Traveling as Couple

10-13-2017

Pros: The location was the best feature.

Cons: I did not care for the room. The cooling unit was leaking into my room.

6.0

Verified Hotel Guest

Pleasant

Business Traveler

10-13-2017

Pros: Location

Cons: The hallways were dirty

8.0

Peter

Very Good

Business Traveler

10-13-2017

Pros: Location was great for my needs. It is slightly confusing to get to the lobby the first time. Parking is expensive, but it is expensive everywhere in that area. Staff was friendly in my very brief experience with them. Room was adequate as expected.

Cons: The rooms, are able to open to other rooms, however that means you can hear everything going on in the neighbors room. And certain rooms have a view, most only have a view of walls. Neither bothered me that much as I did not go to the city for the room.

9.0

Valerie

Wonderful

Solo Traveler

10-13-2017

Pros: location

Cons: parking was $40/night

5.0

Verified Hotel Guest

Fair

Traveling as Couple

10-13-2017

Pros: I liked the area we were close to transit trains and bus routes, everything was within walking distance as well.

Cons: The room was less than stellar, we actually paid for an upgrade that I immediately regretted, however since it was for our anniversary I wanted to focus on that rather than submitting any complaints. The bathroom was fairly small, zero water pressure etc

8.0

Verified Hotel Guest

Very Good

Group Traveler

10-13-2017

Pros: Great location and views of the city!The restaurant/bar on the 15th floor has great view of the city as well. Within walking distance to many restaurants, bars, and entertainment. Nice to have free wifi in the room.

Cons: Although a roll-away cot bed is offered on their website, you are not able to get one in a room with two double beds. The staff was not too friendly about informing about that.

10.0

Juan

Exceptional

Traveling as Couple

10-13-2017

Pros: view windows to downtown

Cons: none

9.0

Verified Hotel Guest

Wonderful

Family with Young Children

10-13-2017

Pros: Location is fantastic and got a great room and view at a much lower cost than other hotels in the area.

Cons:

6.0

Verified Hotel Guest

Pleasant

Solo Traveler

10-13-2017

Pros: Nice, spacious room. Very clean.

Cons: Location is "off the beaten path". My main issue: They actually charged my card for incidental deposit at check-in, instead of just holding the card on file. I accrued no incidental charges so was upset to learn it would take a week to get a reversal.

10.0

Verified Hotel Guest

Exceptional

Solo Traveler

10-13-2017

Pros: Great views

Cons: Location is odd and hard to get to. Set off from everything else on the area.

2.0

Lawrence

Poor

Group Traveler

10-13-2017

Pros: I stayed at the Holiday Inn Mart Plaza Christmas weekend 2016. I went swimming Sunday morning. Afterwards, as I was packing up to check out, I forgot my Tommy Bahamas swim trunks in the bathroom. I am 100 % certain they were hanging from the shower rod.

Cons: Several hours after checking out, I called the hotel and inquired about my swim trunks. The housekeeping staff said they checked and found nothing. What can I prove? That the housekeeper found them and kept them? That's what I believe happened.

9.0

John

Wonderful

Solo Traveler

10-13-2017

Pros: Room view

Cons: Elevators

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

10-13-2017

Pros: This was our second time in this hotel and both times hotel staff and restaurant staff were very friendly. They made our stay excellent and we are booking with this hotel again this weekend. Lovely walk along river to down town shopping.

Cons:

10.0

Lachonta

Exceptional

Group Traveler

10-13-2017

Pros: Everything was great and I would definitely come back,

Cons: Everything and everybody was wonderful

9.0

Verified Hotel Guest

Wonderful

Solo Traveler

10-13-2017

Pros: The location (only 30 minutes walk from Millenium Station), the setup of the foyer (incredibly spacious feeling and light, due to the void that goes all the way up to the roof!), the cleaness of the room and the free internet access.

Cons: No free breakfast.

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

10-13-2017

Pros: Good views, nice bed and pillows

Cons:

8.0

Barbara

Very Good

Solo Traveler

10-13-2017

Pros: The room was very spacious and clean. I loved the view looking out over the city with the lake off in the distance. My conference was in the same building with made the location extremely convenient.

Cons: A small fridge in the room would have been great. I experienced a problem with a call for room service - the order was wrong so when ordering ask them to repeat the order. The walls appear to be thin - hatrouble w/sleep due to neighbor noises.

7.0

Jingyu

Good

Traveling as Couple

10-13-2017

Pros:

Cons: parking fee

10.0

Tiffany

Exceptional

Traveling as Couple

10-13-2017

Pros: Location location location!

Cons: 24 hour room service would be great!

10.0

Christa

Exceptional

Traveling as Couple

10-13-2017

Pros: The view was absolutely great. We had a great deal and I would recomend this hotel to everybody. The parking was not included, but they offerd a good price for Chicago.