Ask a Question

What are the basic troubleshooting steps for the Back-UPS Connect model BGE90M / BGE90M-CA?

Issue:

What are the basic troubleshooting steps for the Back-UPS Connect model BGE90M / BGE90M-CA?

Product Line:

APC Back-UPS Connect

Environment:

BGE90M, BGE90M-CA

Cause:

During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.

Resolution:

Problem and Possible Cause

Solution

Problem: The Back-UPS will not turn on

The Back-UPS has not been turned on.

Press the POWER ON button.

The Back-UPS is not connected to AC power, there is no AC power available at the wall outlet, or the AC power is experiencing a brownout or over voltage condition.

Make sure the power cord is securely connected to the wall outlet, and that there is AC power available from the wall outlet.Where applicable, check that the wall outlet is switched on.

Problem: The Back-UPS is on, the Replace Battery LED flashes and the unit emits a constant tone

• The battery is disconnected.

• The battery is near the end of useful life and should be replaced.

Connect the battery. Refer to “Connect the Battery” on page 1 of the User Manual. In the event that the Back-UPS receives no AC power and the battery is connected, a cold-start can be initiated. Press and hold the Power On button until the Back-UPS emits two beeps.

BGE90M/BGE90M-CA = APCRBC106

Problem: Connected equipment loses power

A Back-UPS overload condition has occurred.

Remove all nonessential equipment connected to the outlets. One at a time reconnect equipment to the Back-UPS.

The Back-UPS battery is completely discharged.

Connect the Back-UPS to AC power and allow the battery to recharge for eight hours

Connected equipment does not accept the step-approximated sine waveform from the Back-UPS.

The output waveform is intended for computers and peripheral devices. It is not intended for use with motor driven equipment.

The Back-UPS may require service.

Contact SEIT Technical Support for more in depth troubleshooting.

Problem: The Power On LED is illuminated and the Back-UPS beeps 4 times every 30 seconds

The Back-UPS is operating on battery power.

The Back-UPS is operating normally on battery power. At this point the user should save all open files, and shutdown the computer. When AC power is restored the battery will recharge.

Problem: The Power On LED flashes once every second while the Back-UPS beeps once every Two seconds.

The Back-UPS battery has approximately two minutes of remaining runtime.

The Back-UPS battery is near a total discharge state. At this point the user should save all open files, and shutdown the computer. When utility power is restored the battery will recharge.

Problem: The Back-UPS has an inadequate battery runtime

• The battery is not fully charged.

• The battery is near the end of useful life and should be replaced.

Leave the Back-UPS connected to AC power for 16 hours while the battery charges to full capacity.

Note: As a battery ages, the runtime capability decreases. See Troubleshooting to order replacement batteries.

BGE90M/BGE90M-CA = APCRBC106

Problem: USB charging is slow

Charging a device using the UPS's USB charger is slower than the device's original USB charger

The amount of power a device draws depends on its compatibility with the USB Battery Charging Specification 1.2. Compatible devices can draw more power than devices that are less compatible.

Problem: USB charging stops and the Power On LED illuminates amber

The USB ports are overloaded or has encountered an error.

Disconnect device(s) from the USB port(s). USB charging will resume when the LED turns green. Contact SEIT Technical Support if the LED remains amber.