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Retail Sales Supervisors

(NOC 6211)

in All Sales and Service

Retail sales supervisors supervise and coordinate the activities of Retail Salespersons (6421), Cashiers (6611), Store Shelf Stockers, Clerks, and Order Fillers (6622) and Other Sales Related Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Job Outlook

Good

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Estimate Moderate growth employment change, 2017-2019

Estimate 750 openings due to growth and retirements, 2017-2019

Estimate Low rate of unemployment in 2016

Compared to: All Sales and Service

Estimate Decline slightly employment change, 2017-2019

Estimate 5260 openings due to growth and retirements, 2017-2019

Estimate Moderate rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “good”, which indicates the chances of a qualified individual finding work is better than average when compared to other occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Retail Sales Supervisors most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 59% of Retail Sales Supervisors who worked full-time, year-round in 2015 was $31,747. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$11.00

Minimum

$15.00

Median

$24.00

Maximum

Annual Pay

$7,288

Minimum

$24,509

Median

$54,619

Maximum

Compared to: All Sales and Service

Hourly Pay

$10.70

Minimum

$12.50

Median

$21.17

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Retail sales supervisors supervise and coordinate the activities of Retail Salespersons (6421), Cashiers (6611), Store Shelf Stockers, Clerks, and Order Fillers (6622) and Other Sales Related Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Job duties

Retail sales supervisors perform some or all of the following duties:

Supervise and coordinate sales staff and cashiers.

Assign sales workers to duties and prepare work schedules.

Authorize payments by cheque and the return of merchandise.

Sell merchandise to customers.

Resolve problems that arise, such as customer complaints and supply shortages.

Skills

Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change.

Job requirements

Completion of high school is usually required.

Other considerations

Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Annual incomes will depend upon many factors, including the product being sold, industry, location, qualifications, and the number of staff being supervised. Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.
Progression to management positions in retail trade is possible with additional training or experience.

By the numbers

Quick look

1,770

employed in 2016

76.4%

employed full-time

2.0%

self employed

70.5%

Icons/femaleCreated with Sketch.

29.5%

Icons/maleCreated with Sketch.

40.1

median age

Compared to: All Sales and Service

102,605

employed in 2016

59.4%

employed full-time

6.2%

self employed

60.1%

Icons/femaleCreated with Sketch.

39.9%

Icons/maleCreated with Sketch.

37

median age

Where will I likely work?

49.8%

Halifax

15.8%

Annapolis Valley

14.9%

Northern

10.6%

Southern

9.2%

Cape Breton

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

86.4%

Retail Trade

2.8%

Wholesale Trade

1.7%

Information, Culture & Recreation

1.4%

Finance, Insurance, Real Estate & Leasing

1.4%

Management, Admin & Other Support

What is the age of Employment?

23.3%

45-54

21.7%

15-24

19.6%

35-44

17.5%

25-34

13.8%

55-64

4.2%

65+

Compared to: All Sales and Service

35.7%

25-34

28.6%

35-44

21.4%

55-64

Top levels of education

47.2%

High school

$24,940 median annual income

22.3%

College certificate or diploma

$26,493 median annual income

11.3%

Less than high school

$20,168 median annual income

10.8%

Bachelor's degree

$23,915 median annual income

5.9%

Trades certificate

$24,492 median annual income

Compared to: All Sales and Service

40.4%

High school

$12,982 median annual income

19.9%

College certificate or diploma

$19,514 median annual income

18.8%

Less than high school

$9,486 median annual income

10.0%

Bachelor's degree

$20,807 median annual income

8.0%

Trades certificate

$18,797 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.