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We were able to match the hardware in our new home with ATG. And the service was great!

How would you rank the instructions?

Excellent

How would you rank the overall product quality?

Excellent

How would you rank the overall product value?

Excellent

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Great look / poor design

By ATG Stores Guest from San Rafael, CA on Dec 11, 2013

I really like the traditional look of this hook and it seems well made. With that said, I have installed numerous kinds of hooks over the years and this was the poorest design. It comes with it''s own allen wrench (which is standard), however the allen wrench stripped while tightening the attached screw (the wrench, not the screw). If I hadn''t purchased several hooks or had my own set of allen wrenches, I would not have been able to tighten the screw on the bottom at all. The screw was too tight before I started to tighten it just to insure that it stayed on the door. It was also difficult on my hands to tighten it. Out of the six I purchased, only one went up well, the others I had to fight with. This is such an easy thing to do correctly, I''m surprised the manufacturer messed this up so badly.

Finding products in oil rubbed bronze has become a daunting task...as not all companies have the same idea. the advertising pictures do not correctly portray the product you are ordering. beware. shopping on-line has its advantages and disadvantages.