The Disclosure & Barring Service (DBS) is a non-departmental public body sponsored by the Home Office. We provide information to employers and other organisations in England and Wales (and barring information only in Northern Ireland) so they can make informed recruitment and licensing decisions, especially for employees and volunteers working with vulnerable groups. We also determine whether an individual can take up relevant posts by making decisions about inclusion on a barred list.

What we do really matters. Interested in joining us?

The DBS are looking to recruit inspiring people who meet our high standards and help us achieve our potential. As part of our vibrant team, you will enjoy excellent facilities and a warm and supportive working environment. As Head of Stakeholder Engagement and Research, you will design and implement a best in class Stakeholder Engagement and Research function that informs DBS strategy and policy; enhances understanding of DBS function among stakeholders and informs the practice and guidance of partner organisations.

Key accountabilities will include:

Leadership and management of the DBS hub and spoke approach to stakeholder management and research;

Promote DBS as a safeguarding organisation with external stakeholders;

Support the Director in creating joined up service delivery plans that have positive impact and are aligned to the DBS’s overarching strategy;

Development of a one DBS approach to engaging customers/stakeholders and understanding their experience; building the gathering of customer insight through various methods – touchpoint surveys, focus and consultancy groups etc;

Development of the DBS insight and research hub and supporting systems to gather, record and utilise actionable insight.

Essential skills:

Ability to design and deliver an effective stakeholder engagement and research strategy and implementation plan maximising the opportunities to inform policy and improve products and services based on stakeholder views;

Analysis and usage of customer insight and performance data to support directorates

to design and continually improve services to fully meet user needs in a convenient and straightforward way;

Strong negotiation skills and the ability to negotiate with external partners, stakeholders and customers to secure mutually beneficial outcomes.