Purpose

The purpose of this article is to direct users on how to un-hide the course menu in Blackboard Learn.

Question

Why can't I see my course menu that is usually on the left side of the screen?

Answer

In Blackboard, it is possible to hide the course menu to deliver a broader view of the course materials. If the course menu is missing when you log in to Blackboard, you should check to make sure it is not hidden. To do this, look for two arrows with two vertical lines between them on the left side of your screen. After clicking on the arrows, the course menu should reappear.

Please note that the Blackboard Mobile Learn service is installed, and we offer the following information to connect to it. However, it is NOT supported by us. We will confirm that the service is configured in Blackboard. After that, the user would have to resolve any issues with the app through their carrier, mobile device vendor, or Blackboard support directly since they are responsible for publishing and maintaining the app. .

AnnouncementsAssignment due? Class cancelled? This is the place where instructors go to post the news you need to know, giving you instant access to the latest information.

DiscussionsThe Discussion Board is a key communication tool for you and your professors. It is the place where you can ask and answer questions, review and create new threads, and your instructors can respond to posts—all while on the go.

GradesWant to know how you did on the midterm or last homework assignment? View your grades here!

BlogsInteract with your classmates by reading and posting comments on their blogs, or responding to comments on your own.

TasksTrack and monitor the progress of various tasks, from setting up a meeting with your T.A. to turning in papers. Mark when you've started a project, when it's in progress, and when it's complete.

RosterWondering who's in your class? The roster enables you to see your full class list, making it a whole lot easier to organize study groups.

3The Chrome Stable Channel is the fully tested version by Google and intended to be the most stable as the name implies. This channel is updated roughly every 2-3 weeks for minor releases and 6 weeks for major releases.More information is available at www.chromium.org.

Important!

Chrome users who have updated Java on their system to Java 7 will no longer be able to access Java applets – this will result in the loss of some Learn capabilities such as the Math Editor due to the incompatibilities between Chrome and Java 7. At the time of release of SP10/11 Chrome was tested for the ability to render Learn pages pertinent to the core functionality of Learn and as such Chrome was certified. Note that the Math Editor provided in 9.1 SP12 is delivered via JavaScript and is not impacted by the Java 7/Chrome incompatibility.

4Firefox 8 and Mac OS are not compatible with the drag and drop functions on Blackboard Learn.

Technologies Not Supported

The following technologies are not supported in SP 11:

Internet Explorer 6, 7

Firefox 1.x, 2.0, 3.0, 3.5, and 3.6

Safari 2.0, 3.x and any version on Windows

Windows XP 64-bit

Mac OSX 10.3, 10.4, 10.5

Java 5, although it may continue to work

Other Support in SP 11

Accessibility and JAWS

Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing in SP 11.

JRE Support

JRE (Java Runtime Environment) is not required for users to access and interact with the Learn platform with the exception of the following features and tools:

Java Applet Code Signing

Java applets bundled with Blackboard Learn 9.1 SP 11 are now signed with a timestamping authority, https://timestamp.geotrust.com, which certifies that the Blackboard code signing certificate was valid at the point in time when the applet was signed. Web browser client JDKs that trust the timestamping authority will run the applets without error, even after the Blackboard code signing certificate expires. All JDKs since version 1.5 trust this timestamping authority by default.

]]>Environment

Blackboard Learn 9.1

Purpose

The purpose of this article is to provide instructions on how to copy/paste text into the Blackboard properly without formatting errors.

Problem

Every time I copy/paste text from a MS Word document, the fomatting is off or submits as a "blank" post.

Solution

It is very common to encounter errors when copying test then pasting it into Blackboard. This happens when using the Visual Text Box Editor to add items and folders, set up Discussion Board forums and postings, and create test, survey, and pool questions. This can also occur for students when copying text from a web page, for example, into the Discussion Board.

Copying text directly from these web-enabled software applications can place hidden HTML and Java code in Blackboard, including course materials. This code makes it difficult for users with slow computers and/or internet connections to view the content.

Typically, these errors occur from external HTML sources such as a webpage, email or a Microsoft Word document. The HTML creates characters in the coding which generates an error, or may not even display anything.

The best way to avoid these problems is to paste the text into Notepad (Windows) or Text Edit (Mac) first, then copy it from there and paste it into Blackboard. This simple step removes any hidden codes that could disrupt access to your course materials. Here are the steps to perform this task:

From a Word document or a web page, copy the text.

Open up Notepad* by going to the Start menu>Programs>Accessories>Notepad

Paste information into Notepad. This step removes all HTML tags; you can format the text yourself using the Visual Text Box Editor in Blackboard.

Copy text from Notepad (highlight and right click on highlighted items)

Paste the text into Blackboard:

You should now be able to format the text using the tools in Blackboard and then submit the post without formatting errors.

Additional Information

*For MAC users: please use TextEdit; Move your mouse to the dock and click on TextEdit. Once the text editor opens, you can complete steps 1, 3, 4, and 5.

Update History

Purpose

The purpose of this article is to show the changes and features of the new updated Discussion Board.

How-to Guide

Thread Detail Page Updates

The Thread Detail page is thoroughly redesigned yet maintains all of its existing functions. All of a thread's posts are now visible at the same time on one page. Larger avatars help you easily identify the author.

Expand All and Collapse All manage the visibility of posts on the page. All of the batch actions are still available.

Functions appear when you point to the page - point your mouse anywhere on the Thread Detail page, and action bar functions such as Search and Refresh appear at the top. When you point to a post, the Reply, Quote, and Expand or Collapse functions appear. This increases the vertical screen space available for viewing posts.

Click the number of unread posts to see a collection of only the unread posts in the thread.

Inline replies provide the content editor on the same page, within the context of the discussion. You are not taken to a new page to post a reply.

Posts made by forum managers and moderators highlight the user’s course role and forum role. If your school has custom roles, they are displayed. Role highlighting is available only in the discussion board; highlighting of discussion board posts within the Bb Stream will be available in a future Learn release.

New Mark as Read indicator. The icon is blue when the post is unread and white when it has been read. Posts are marked as read as you scroll down the page, after a slight delay. Only posts that are viewed on-screen and expanded are marked as read, so posts are not automatically marked read by quickly scrolling down the page. You can manually change the status of a message by clicking the Mark as Read icon.

Post dates are displayed as relative dates such as "7 days ago." When you point to the relative date, the absolute date of creation or editing and the number of views displays.

Overall Rating shows the average rating for a post, if the Rate Posts feature is turned on by your instructor. When you point to the rating area, it changes to show Your Rating.

Update History

Purpose

The purpose of this article is to is to provide information on Firewall filtering and how it may prevent access to Blackboard at the workplace.

Question

Why can’t I access Blackboard at work?

Answer

If you are having trouble accessing your Blackboard account at your business or place of work, there is a good chance that the firewall is interfering with your ability to connect to the Blackboard system.

Firewalls are a safeguard for your computer, protecting it from viruses and worms. Firewalls do this by filtering all information that comes into your computer ports, or access channels, via your internet connection. If any part of the information is found to be untrusted by the firewall filters, it will not be allowed through the network.

Firewall filtering rules in a workplace environment are generally very strict. Many companies deliberately block any ports that are used for anything other than basic internet traffic to limit the use of messenger programs, computer games and other applications. Sometimes, Blackboard will be blocked completely and other times particular features within Blackboard will not be available. For example, it is common for the Chat Room feature in Blackboard to become blocked.

Additional Information

We recommend talking to your IT department for more information regarding access to Blackboard, as well as other sites for educational use. If you are not able to get it cleared with your employer's IT department, then you will not be able to login using your employer's network/internet connection.

Update History

Purpose

The purpose of this article is to provide instructions on what to do when you get locked out of a test after the test "lags out" or submits automatically.

Problem

While taking an exam, I experience problems with the assessment. Examples include frozen screen, session time-out, test fails to load or submit, or pop-up blocker settings do not allow the assessment to open.

Solution

Any student experiencing these issues should do the following:

1) You must contact your instructor to request a reset of your assessment, as only they have the authority to do so at their discretion.

2) However, prior to retaking the current assessment (or any other future assessment) please reference the following:

NOTE: The above list is not meant to be all inclusive, but does represent the most common issues that some users experience while using Blackboard. Please also note that you may need to procure the services of a friend/family member/neighbor/paid technician to assist you through resolution.

Blackboard has a Mobile app which is registered and configured on the CTDLC Blackboard servers (currently COSC, UB and BB10 - shared). Users will also need to install an app on their phone in order to view content published via Blackboard Mobile. CTDLC is not supporting the app directly. We will make sure the building block is installed and configured in the Blackboard server, but we cannot support the mobile app since it relies on content provided by the cellular carriers (via their app store) and Blackboard, Inc. Once we confirm that the block is configured in Blackboard, the user would have to resolve any issues with the app through the carrier or Blackboard support directly since they are responsible for publishing and maintaining the app.

AnnouncementsAssignment due? Class cancelled? This is the place where instructors go to post the news you need to know, giving you instant access to the latest information.

DiscussionsThe Discussion Board is a key communication tool for you and your professors. It is the place where you can ask and answer questions, review and create new threads, and your instructors can respond to posts—all while on the go.

GradesWant to know how you did on the midterm or last homework assignment? View your grades here!

BlogsInteract with your classmates by reading and posting comments on their blogs, or responding to comments on your own.

TasksTrack and monitor the progress of various tasks, from setting up a meeting with your T.A. to turning in papers. Mark when you've started a project, when it's in progress, and when it's complete.

RosterWondering who's in your class? The roster enables you to see your full class list, making it a whole lot easier to organize study groups.

JournalsRead and reflect on your Journal posts, and those of your classmates. Both you and your instructors can comment on Journals.

Blackboard Mobile Central

"Blackboard Mobile Central is a suite of applications, branded as your own institution, that engages your audience in a powerful way by bringing students and faculty their entire campus community and services to the mobile devices they love."

We do not support Mobile Central

]]>Environment

Blackboard Learn 9.1 SP5

Purpose

The purpose of this article is to provide instructions on using the Collect feature as a work-around for issues with posts overlapping in the Discussion Board.

How-to Guide

In Blackboard Learn 9.1, the upper part of the discussion board (where the post names are) may overlap the lower portion of the discussion board (where the text of the post is). This is a known issue with Blackboard. Unfortunately, the patch to fix the problem will not be available until late July or August.

For now, you should either collapse the thread by clicking the Minimize ( - ) icon box next to the title, or use the Collect feature to view the posts.

The Collect method doesn't show a thread in a graphical way (indents, etc.), but does allow for full display of a posting and a reply to a post. To use the Collect feature, follow these steps:

1. Click Discussion Board in the course menu, then click the title of any forum that contains postings.

2. Make sure you are in List View. The button for List View is at the top right corner of the first page of any forum.

3. Find the options button (gray rectangle button with a down arrow and gray lines) just to the right of the subject line of a thread.

4. Click the options button, and click Collect.

Blackboard "collects" all posts in the thread and displays them on a single page. Scroll down the page to read the posts. Click a Reply button to reply to any post. Click "Mark As Read" to change a post's status from Unread to Read.

Update History

This article is to explain the functionality and appearance of the Discussion Board found within Blackboard.

Discussion Boards

Users will not likely have much interaction at the Discussion Board level. This level includes one discussion board created by default for the course, but may contain more should the instructor/creator of the course desire to add more.

Access to the Discussion Board is typically found on the Course Menu sidebar menu, typically found on the left side of the screen when in a Blackboard course. Additionally, it can be found under the Tools menu.

If a Group Discussion Board is available for a particular group, a link will be on the group page for that group. Users accessing a Discussion Board with these methods will be brought directly to a list of forums, while instructors accessing the Discussion Board from the Blackboard Control Panel must first enter a Discussion Board from all that are available for the course.

Forums

Forums are created by instructors and can be managed by users that have been granted appropriate permissions by an instructor. The Forum page demonstrates the general layout used for the majority of discussion board pages. The action bar shows actions that can be performed at a particular organizational level; the display options provide control over which items are displayed. Actions include adding a new forum, adding or removing a thread, collecting and flagging posts, and others. Not all actions will be available to all users. A search feature is available from the display options area for most discussion board levels and can be used to find posts anywhere in the course, not just within the current area.

Threads

Users will likely become most familiar with the Thread and Post levels. Threads contain all posts related to a particular topic. Actions on threads will be available on the action bar according to the forum settings. Threads can have a number of statuses to be aware of, including published, hidden, and unavailable. Thread status is changed from the action bar. By default, only threads of a published status will be displayed. To display threads in another status, change the “Display” setting in the display options area.

Blackboard includes the ability to save new threads and posts as a draft, which allows for items to be saved to Blackboard but not published to other users. Saved drafts can then be modified later before they are submitted. If a thread is saved as a draft, its status will be “Draft”. In order to view draft threads, select “Show all” from the display options area. This is the only way that threads in “Draft” status become visible. These threads are only available to the original author until they are submitted.

Posts

Posts are viewed on the Thread Detail page. This page is arranged with the action bar and display options at the top of the page, a message list in the middle, and the contents of the currently selected post displayed at the bottom. The page opens with the main post selected and displayed. Replies can be selected from the message list and displayed in the bottom frame.

Replies that have been saved as a draft are only visible to the original author. They will appear in the message list like any other post, but with “(draft)” after their title. To finish work to a draft reply, select it to display it in the current post area and click “Modify”. Finish updating the post and click “Submit” to publish the post and make it visible to other users.

A Note About Editing Posts

It is not a good idea to submit lengthy posts to the Discussion Board. If there is a long pause in communication with Blackboard, the server may think that you have logged out and ask you to log back in when you try to submit your work. Your connection could also be interrupted when you submit the post. Either way, you will probably loose your work, and time.

If you find yourself taking a long time to compose your post, it might be better to work in an offline word processing application such as Microsoft Word, or even Notepad, and to copy/paste the work into the discussion board after you have saved your work locally. Then you could even attach your work file to a post providing a brief summary or introduction. The idea is that you will always have your work backed up and saved on your machine in case something should happen to it online.

Update History

5/29/2015 - Updated formatting & information

1/20/2011 - Created

]]>Subject: Text Box Editor Issues

Date: 6/21/14

Author: CTDLC Support

Product: Blackboard 9.1

Question: How can I fix the formatting issues with the text box editor function for Blackboard?

Answer:

The Text Box Editor in Blackboard has issues with spacing and other general formatting. If an article or text is copied and pasted from a source out side of note pad or blackboard itself, the text has issues with formatting and being displayed correctly. This is due to the HTML coding changes made automatically by the TBE in blackboard. The only thing that a user can do is to delete the code through the html source code mode and retype, or re copy and paste from a notepad document, while in source code mode. The instructions below will guide the user through the steps neccessary to do this.

Copy and Paste the wanted text from source into Notepad and save file.

With edit mode on:

Click the double down arrow next to the heading

Click Edit

Click Toggle HTML Source Mode

High-light the entire text box and delete the text completely

From note pad: paste the wanted text in the box (while in source mode)

Click Submit and go back into the edit for the course and make the changes necessary to the text (including spacing and highlighting)

Make changes needed and click Submit.

As you can see, the HTML hyperlink is not posting in blue and clickable: to change this, Highlight the link and click Add Hyperlink. Add the info the boxes and click Submit.

The page should return to the normal editing page, and you can click submit on that page which should keep the highlighted text yellow.

]]>Environment

Blackboard Learn 9.1 - 2014 Service Pack (and earlier)

Purpose

The purpose of this article is to provide usage tips and the minimum system requirements for Blackboard 9.1

Question

What are some usage tips and system requirements for Blackboard 9.1?

Answer

Tips for Taking Assessments in Blackboard

Use a fresh login. If you have been working in Blackboard for longer than 30 minutes, logout, then log back in when you are ready to take your test.

Make sure that the computer you plan to use is stable, free of spyware, and/or viruses.

Students should NOT take assessments via a wireless network, or any unreliable connection method. Dial-up connections should not be used.

If you are taking a timed assessment, have a clock or timer nearby, so you can keep an eye on the time.

Students should have their instructor’s contact information readily available, in case any problems are encountered during a Blackboard assessment. Should you encounter any issues, contact your instructor first, and then contact technical support. Your instructor is the only one who can reset an exam.

Do not click anywhere outside the assessment or open additional windows or applications, as this may cause a loss of access to the exam. This includes the Back button/icon, Refresh button/icon, or double clicking any other links, buttons, or icons.

Use caution when scrolling if a mouse with a scroll wheel is in use. First, click a blank area on the assessment, and then use the scroll wheel. Otherwise, some answers might inadvertently get changed. Before submitting the assessment, review the answers to make sure none of them were accidentally changed by using the scroll wheel on the mouse.

If all test questions are on the same page, occasionally click the save button at the bottom of the assessment (next to the Submit button).

When finished with the assessment, click the Submit button one time only, and give Blackboard up to five minutes to complete the submission process. You will receive a confirmation screen when your assessment has been submitted successfully. NOTE: If you do not receive a confirmations screen, contact your instructor immediately.

If a security warning displays asking you to accept or trust the Design Science certificate; you may safely accept or trust this certificate and run the applet. If possible, select the "always trust content from this publisher" option if it is available.

If you receive an error message, write it down exactly as it reads. Also note the exact time and date of the problem, the Web browser you were using, exactly what you were doing when the error occurred, and any other relevant details that you can recall. Send a message to the instructor create a ticket with technical support.

If you encounter any other problems during the assessment in Blackboard, you must contact your instructor. The CTDLC Support Center is not authorized to intervene in the Blackboard assessment process.

NetworkingPorts 8010 and 8011 must be open to access the Chat and Virtual Classroom tools.

Purpose

The purpose of this article is to provide instructions on how to disable the Phishing Filter/SmartScreen Filter in IE.

How-to Guide

The Phishing Filter feature of Internet Explorer, also known as the SmartScreen Filter, has been known to cause performance issues with learning management systems, such as Blackboard. It is recommended that you disable this feature while working in online courses.

To disable the Phishing Filter in IE 7:

Start Windows Internet Explorer 7.

On the Tools menu, point to Phishing Filer, and then click Turn On Automatic Website Checking or Turn Off Automatic Website Checking.

Confirm the selection, and then click OK.

To disable the SmartScreen Filter in IE 8:

Start Window Internet Explorer 8.

On the Safety menu, point to SmartScreen Filter, and then click on the following:

Turn Off SmartScreen Filter

In the Microsoft SmartScreen Filter dialog box, click on the following, and then click OK:

Turn off SmartScreen Filter

To diable the SmartScreen Filter in IE 9:

Click the Tools icon, and then click Safety.

Click one of the following items:

Turn Off SmartScreen Filter

In the Microsoft SmartScreen Filter dialog box, select one of the following items, and then click OK:

Update History

Purpose

The purpose of this article is to provide instructions on how to clear your browser cache and other data information across popular web browsers.

Problem

Over time, web browsers store data after each use. This data includes your browsing and download history. Web browsers use this information to speed up the loading of previously viewed pages by pulling this information from a specific directory located on your computer when a page is loaded. This helps webpages with lots of information or that host a large amount of media to load quickly.

However, with excessive use over long periods of time this temporary or "cached" data can accumulate and result in webpages loading incorrect/outdated information such as web links or login information. In addition, this excessive data can result in a slower web browsing experience since the browser needs to analyze and pull these pieces of data before displaying a web page. To help ensure the best browser experience, you should clear out your browser's data and cache on a regular basis.

How-to Guide

Delete your browsing data on:

Mozilla Firefox

Click the Mozilla Firefox menu (icon with three horizontally stacked lines: ) on the browser toolbar.

Click on Options (icon shaped like a gear) from the drop-down menu that appears.

In the Options drop-down menu that opens, click Privacy & Security. .

In the Privacy & Security window, under the History section, click on the blue font "clear your recent history". This opens a window to select exactly what information you want to clear.

In the Clear All History window, under the Details field, make sure click the checkboxes for "Browsing & Download History", "Form & Search History", "Cookies", and "Cache", are selected. You may leave the other checkboxes set to the default.

Once the options in the Details field are selected, click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear. To ensure everything is cleared, select Everything.

Finally, click the Clear Now button to complete the process.

Google Chrome

In the top-right corner of the browser window, click the Chrome menu (icon with three horizontally stacked lines: ) on the browser toolbar.

Select Settings, scroll down to Advanced, and select.

Under Privacy and security, click the arrow next to Clear browsing data. A dialog will appear.

From the drop-down menu, select how much history you want to delete. To clear your entire browsing history, select the beginning of time.

Click the Internet Explorer menu (icon shaped like a gear) on the browser toolbar.

Click on or hover over Safety on the drop-down menu, then click on Delete Browsing History. A dialogue will appear.

In the Delete Browsing History window , make sure the checkboxes for "Temporary Internet files and website files", "Cookies and website data", and "History" are selected. You may leave the other checkboxes set to the default.

Once the desired options have been selected, click the Delete button in the bottom of the window to remove all data.

Additional Information

Alternatively, you can use the keyboard shortcut: press Control (Command on a Mac), Shift and Delete simultaneously. This works in all web browsers and makes it so that the dialogue window appears.

]]>Environment

Blackboard Learn 9.1

Purpose

This article explains the meaning of the message and provides solutions to any issues that may arrise as a result of it.

Problem

User is receiving the error message "The Content Below is Outside of the Blackboard Learn Environment" when clicking on certain items in a course.

Resolution

Many courses use standardized syllbi, textbook publisher materials or course cartridges with materials that reside outside of the Blackboard system. If you receive this message, it simply means content that resides on another server is displaying within the Blackboard frame. You should still be able to see and interact with the content.

If you are not able to see the content, try adding the content URL to your list of trusted sites. You can determine the URL of the content by right-clicking on it and choosing to open in a new window, or selecting Properties.

Additional Information

Steps to add a site as a trusted site. Click the link for your browser below.

Update History

03/24/2014 – Updated Article to new format.09/03/2011 – Article Created

]]>Environment

Blackboard Learn 9.1, Internet Explorer, Safari

Purpose

The purpose of this article is to explain Firewalls and their interaction with Blackboard.

Question

What are Firewalls? Are they required to use Blackboard?

Answer

Firewalls are programs that are designed to safeguard your computer malicious information and programs, like keyloggers, viruses, harmful macros, malware and spyware. Firewalls achieve this by running all the information that your computer receives through a filtering system, akin to a screen door. These filters are designed so that information that is flagged, or marked, as 'safe' by the Firewall will pass through and information that is flagged as 'dangerous' will be caught by the filter and prevented to pass. Mac OS X 10.2 and Windows XP operating systems include a Firewall program, which is turned 'on' by default. This built-in Firewall will protect you against very basic malicious programs and information, provided it is not turned off.

With this basic Firewall software, it is not uncommon for Security Warnings or Certificate Errors to appear when attempting to open Blackboard or access content that is hosted on the website. Should this happen, you will need to add Blackboard as a 'Trusted Site' to your browser. Below are steps on how to add Blackboard as a 'Trusted Site' to some of the more commonly used web browsers:

Internet Explorer:

1. Open Internet Explorer and click on the gear icon in the upper-right corner of the window.2. Choose 'Internet Options' from the drop-down menu; this will open a smaller 'Internet Options' window.3. Click on the 'Security' tab.4. A box titled 'Select a zone to view or change security settings' should be near the top o fthe page, and 'Trusted sites' should be listed here with a check-mark icon. Click this.5. Below the box, click the 'Sites' button that was just greyed out; another window titled 'Trusted sites' should pop up.6. Add the link to your school's Blackboard into the 'Add this website to the zone:' field, then click the 'Add' button.6a. If your Blackboard link does not begin with https:, uncheck the 'Require server verification (https:) for all sites in this zone' check-box that is located underneath the 'Websites:' area of the 'Trusted sites' window.7. Click the 'Close' button found in the bottom-right corner.

Additional Information

Networks that are large and open to the public, like those used in a library or at a school, will have Firewalls that generally run stricter settings and filtering rules than a user's personal computer. This is done to protect the multitude of users who may access the Internet from the network and keep the whole network safe, as one single computing station being infected will easily spread to other stations connected on the same network.

These networks are monitored by administrative staff, and in an effort to keep the network safe, access to many of the functions addressed above my be closed off to the general public. If you are on an large, public network and cannot access Blackboard or make changes to the browser's 'Trusted Sites' list to be able to access Blackboard, contact the administrator of the network you are on.

Update History

06/09/2015 - Content overhauled, format updated

04/20/2011 - Article created

]]>Environment

Various institutions and services

Purpose

The purpose of this article is to provide instructions on how to use the "Forgot Password"/"Password Reset" tools for various institutions and services, like Goodwin College and eTutoring.

Question

How do I reset my password after losing/forgetting my login credentials?

Answer

This article contains help for the following Institutions/Services:

Institution

Service

American Radio Relay League

Moodle

Charter Oak State College

ACORN, WebMail, BlackBoard

All Institutions using eTutoring

eTutoring

St. Vincent College

Angel

University of Saint Joseph

Blackboard

A. American Radio Relay League

1. If you have forgotten your ARRL website password, go to http://www.arrl.org and click on "forgot password" at the top of the page.

2. Provide your email address and username and you'll recieve a temporary password, or you can provide your username, Member ID AND either your call sign OR last name. A temporary password will be generated for you on screen.

3. To reset your password, return to the ARRL website at http://www.arrl.org, log in an at the top of the page click on "edit your profile".

4. To enter an ARRL course on the Moodle platform: While logged into ARRL's website go to the student history page http://www.arrl.org/student-course-history/ where you will find a button to enter a course in which you are enrolled.

Password: If your name is John Smith and your student I.D. number is 123456

Your password is defaulted to Jo123456S

Initially, your password should be the same for ACORN, WebMail, and Blackboard. If you reset your password for one of these systems, then that password will be different from the others.

What are you trying to login to?

1. Blackboard

a. To reset your Blackboard password, you will need to click on the “Forget Your Password?” link.

b. You will have to provide information in one of the two sections available to reset your password. Only fill in one section, if you fill in both you will receive an error message. When you are done, click "Submit".

This will generate an email sent to the email account associated with your Blackboard profile. The email will have instructions on how to reset your password. Follow the instructions to have your password reset.

2. Webmail

To reset your webmail password you will need to login to the CTDLC Support Center and create a ticket (http://esupport.ctdlc.org/support/) or call us at toll free at 1-866-462-8352 to let us know you are unable to login. Please provide your full name and student ID number.

3. Acorn

To reset your Acorn password, you will need to enter your username then click the “I forgot my password” link.

This will generate an email sent to your Webmail account. The email will have instructions on how to reset your password.

Note: If you do not yet have a Charter Oak email account, this option will not work for you and you will need to contact us at 1-866-462-8352 or you can email us at support@ctdlc.org.

C. Adult Virtual High Schools

Students from the AVHS schools will always use the same username and password they use to login to the www.ctvhs.org site for the Blackboard site. If you are unsure what these are please see the steps below on how to reset your password.

Adult Virtual High School:

1. Click on the “Forgot My Username/Password?” link.

2. Enter in your email address, and hit "Send".

D. Goodwin College

Username: gw _ ID number

Password: IDnumber

1. To reset your Blackboard password you will need to click on the “Forgot password?” link.

2. Fill out 1 of the options and hit the "Submit" button.

This will generate an email sent to the email account associated with your Blackboard profile. The email will have instructions on how to reset your password.

E. University of Saint Joseph

Username: If your name is John Smith your username will be jsmith@usj.edu

Password: Your ID number

To reset your Blackboard password, you will need to click on the “Forgot password?” link

This will generate an email sent to the email account associated with your Blackboard profile. The email will have instructions on how to reset your password.

F. eTutoring Institutions

1. To reset your eTutoring password, you must select the Consortium that you are enrolled with eTutoring with and then select your Institution.

2. Once you have chosen your school, click on the "Forgot Password?" link located under the password box.

3. Provide your school email address and account type (Student, Tutor or Admin) then click "Submit". This will generate an email sent to the email account associated with your account. The email will have instructions on how to reset your password.

G. St. Vincent’s College

User name: Your 9-digit student ID number (without the '@stvincentscollege.edu' at the end).

Password: For first time users, the password is the word "password". You will be prompted to change it the first time you sign on. If you already have a password from a previous semester, the password has not changed.

1. If you don't remember your password, click the "Forgot Your Password?" link next to the blue Login button.

2. Under either the Username Option or Email Address Option, fill out the appropriate textbox with your information. For the Email Address Option, fill in your school email.

3. An email will be sent to your school email containing login information for changing your password.

2. Check if they have an active account on the Blackboard or Angel system for their institution. Verify that their account is active and when their classes start (this will determine when they can see their Blackboard accounts).

3. Ask the caller what username and password that they are using, as well as if they are using '.edu' at the end.

4. Recreate the issue. Ask permission to log in using their account. Tell them if you were able to successfully log in. This will verify it is a system error or a typo.

6. Check Firewalls. If their system is too protected, it might present an issue for logging in.

7. Inform the caller of the forgot password option and ask if they have tried it. You may need to guide the caller to the "Forget password?" link, located under the password entry boxes in the login box.

To use this option, the caller will need the following:

For Blackboard

Their first name, their last name, and either their username or email. Make sure they only use one of these, not both.

An email will be forwarded to their schools email address for further instruction on how to change their password.

After the student has followed the instructions in that email, ask them to try and log in.

For Angel

Click on the "Forgot Password?" link located below the password box or on the left.

Have them fill out all fields to have a password sent to their associated email address (usually the school email address).

Have them go to the associated email and follow the directions in the email.

If the user is unable to change their password, you will be able to change it for them. But first ask questions to verify that they are who they say they are (e.g. date of birth, mailing address, classes enrolled etc.). After verified, change the password to "password". Make sure they enter it in all lowercase letters when they try to login again.

If a PowerPoint show is embedded in the course, it will not display properly in Firefox or Safari. The error message that appears is: "This presentation contains content that your browser may not be able to show properly. This presentation was optimized for more recent versions of Microsoft Internet Explorer. If you would like to proceed anyway, click here."

To view the presentation, it is recommended that the user open the PowerPoint show in Internet Explorer. However, if the user is on a Mac, this is not an option. We recommend that the student email their instructor to request that the slides get re-posted as an attached .ppt or .pptx file, or to have the slides emailed to them directly.