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Social Text published a whitepaper recently outlining five critical drivers for a successful social collaboration software implementation. I found the paper to be interesting and here is a summary. While the whitepaper touts the various features of Social Text (indirectly),…

Social Text organized a webinar recently that showcased how McKesson implemented Social Text for improving their customer support function for the Physicians Practice Solutions Group. The webinar was presented by McKesson’s Tim Kelli, Executive Director of Customer Support. Here are…

I have been hearing about the utopian organization where small teams of highly empowered and networked super heroes conquer the world. No matter how informal an organization is, I doubt if an organization is capable of truly leveraging the knowledge and contextual information…