the first few emails were as expected, i asked multiple questions, as where i
recieved copy/paste emails MULTIPLE days later, not addressing any of my
concerns. after asking AGAIN i recieved another 2 copy/paste emails of me to
'come in' which i explained multiple times is not possible until i really going to
buy the car, since the dealership is 7 hours away. terrible experience. would
rate worse if i could.

Very disappointed since I was deceived. They told me they had the car that no other dealers had and that was not true. Then told me they had two other cars for me. Said they would call me the next day and I had to hunt them down by days end and had neither car. Horrible.

It was terrible i comtacted a sales rep. Because i was interested in this vehicle called prior to driving over 30 miles and was assured by the sales rep that the vehicle was available and he was visually looking at the vehicle only to get there and was told the vehicle was sold the day before completely terribale experience.

Thank you for the 5 star review! If you need anything contact us at 786-845-0900.

CarGurushttps://www.cargurus.com

Jul 17, 2017

Matt

Terrible service!!!! They had us come in and look at car that was already sold!! 10 minutes before we got there we got a phone call from Allison asking if we were coming to look at the car and that it was waiting for us to look because we had said prior we were coming at that time. When she called (10 mins before we got there) she said it was waiting for us. We get to dealership and look at car and get ready to test drive it(because we like it) they say someone purchased it any hour before we got there. Really???? Why call us 10 mins ago if its been sold? We drive an hour to look at this car and it was a complete waste of time. Terrible service!!! I've never seen anything worst. It's just funny to me how every review we reads about them said the same thing that they like to do this to people!!! They are going to habe a problem when they did that to a person that comes from out of state. I would never recommend this dealership to anyone they are a waste of time employees don't know anything abs I believe Allison was a manager!!! Don't go here!!!!!!!! Wish I could give them negative stars because 1 is way too much!!!!

Thank you for the great review! Anything you may need contact us at 786-845-0900

CarGurushttps://www.cargurus.com

Jun 12, 2017

Ira

I have been shopping around for a while. People need to understand the
price listed on the internet is not the actual price out the door. With the
dealer fees and everything, they want $9000 for a used vehicle that is
nearly six years. The manufacture warranty has expired. I told them it
was too much. Now they unfortunately have the opportunity to rip
someone off because I refused the buy the vehicle from them. Don't be
fooled and buy their misleading talk. You can do much better elsewhere.

Hello Ira we are sorry you feel this way however car dealers do not list prices out the door online because taxes and tags vary based on your location and needs. If there is anything we can do to earn your business please give us a call 786-845-0900.

Thank you for the good review! Anything you need call us at 786.845.0900.

CarGurushttps://www.cargurus.com

Jun 2, 2017

GuruMHQX

They connected with me only by email. No one called, I was very interested
in that Truck. And being that they knew how far away I would have had to
drive. I would have expected different response.
Thank you,
NIck

Hello sorry you feel this way however we confirmed by reviewing our data that we were not provided a phone number for you and sent various emails. If you are still interested we are happy to help call us at 789-845-0900 and ask for sales. Thank you.

CarGurushttps://www.cargurus.com

May 11, 2017

Jim

Sales representative was well versed on the car I selected. Easy to work with
and no pressure.
Excellent service

Sorry about that and if you are still receiving calls let us know we can definitely remove you from the list. Thanks.

CarGurushttps://www.cargurus.com

Apr 15, 2017

Richard

Customer service is bad I request for one financial institution in order not to have too many inquiries on my credit report it was not respected and many inquiry from many different financing institution and no results with a high credit score and good deposit very very poor services and lack of professionalism.

Great customer service , I receive what I went there for,
great deal , salesman Sergio was very helpful, out there
in a short amount time, fastest ever serve at a car
dealership, all other staffs was wonderful.

We are sorry to hear that you feel this way. Please call (786)845-0900 and ask to speak to Edith Muniz. Thank you.

CarGurushttps://www.cargurus.com

Apr 3, 2016

Andres

Horrible management. Dealer called me
multiple times a day for three days to
confirm my appointment to go see
vehicle. They even called me the same
day but upon arrival they told me they
had sold the car two days ago and was
not available. Awful sales techniques just
to get people in the door. Would rather
have pushy salesmen than liars that
waste my time

I drove to this dealership, 40 miles one way, Drove the car
that was listed for sale, Did not argue or haggle, agreed to
pay them there asking price, As contract was being printed I
was told sorry that car was sold while you were on test drive
to someone else, No Apology, No Anything, No remorse at
all, In fact they tried to switch me to an older car with more
miles for more money , I will never go back !!

Dont even look at them. They announce
cheap cars they dont even have just to
make people come to the dealer and
then try to sell you another similar car
but with much less features and higher
miles and price. Keep far from this
people. Dont stop by. Not trusted
dealer!!!

Horrible experience. Drove about 20
miles to get to the for them to tell me
they are holding the car for someone else
after I spoke to Jennifer twice to let her
know I was interested. Made an
appointment to see the car but to my
surprise they was holding for another
customer who never came in to see the
car. To make matters worst they tried to
sell me another car. No stars!!!!!!!

Not deserving of even one star.This was
the worst experience I have ever had in a
dealership. I have worked in dealerships
for 16 years now and I have never seen
anyone flat out lie like this before. This is
the kind of dealer that is worried about
selling as many cars as possible, not
creating customers and relationships .
They swore to me that they were holding
a car for me, I asked to put a deposit
down and they said it wasn't necessary,
only to drive 250 miles across the state
so they could tell me they just sold the
car when I arrived . As I was ready to
walk out, their purchasers financing fell
through and they wanted me to take the
car. They wouldn't even offer me the deal
that they offered me over the phone to
get me to drive there. They kept trying to
tell me that they could just make the
financing work and that's how I would
save money. After looking at the car that
they swore over the phone was perfect, it
had a dent with large scrapes in the left
front, dent with large scrapes in the right
rear quarter panel, the bumper cover was
cracked in the rear, the orange peel from
a bad paint job was ridiculous. Not to
mention the shop that checked the car
out must be filled with the be technicians
as they put the car out on the line to be
sold with a major fuel leak from the fuel
tank. Working my entire adult life in
dealerships I never understood why
people were so put off by dealerships
calling them sleezy and scum bags, after
my visit to Doral Lincoln I now
understand.

Hello Joey I apologize if there was an issue with communication during your call or visit to us. I would like to take this opportunity and ask you reach out to me directly. I would be happy to assist you with providing the correct information. My name is Javier Sandino BDC Internet Sales Manager. ph: 786-548-9951 ext 2142. Thank you in advance. hope to hear from you soon.

We found our dealing with Doral Lincoln to be a wonderful surprise.
No heavy handed sales; extremely courteous and very professional. Not just the salesman, but EVERY person in the establishment. From walking in the door to leaving with a pre-owned certified vehicle even the cleaning woman was warm and friendly. We were in a stress free environment.

They respect the customers. The sellers dont play with the clients.
They dont harrass you nor they take away your driver license and
your car keys like other people do in Miami, that you feel kidnapped.

I made an appointment with them. And a woman called me at afternoon said welcome to see the car. So I drove 1.5 hours to go to there, then a guy said " I am sorry, the car was sold this morning"
I said "Why didn't you tell me this afternoon if the car was sold this morning."
The guy said "I am sorry, our system will be updated the other day. But I can introduce another BMW 2013 for you."
He continued to say "The BMW 2012 which we sold was not good."
I said "WHY?"
He said "Because the car's warranty was expired"
I think " If it's expired, why you sold the car the the other customer this morning?"
So I made a decision. I drove 1.5 hours to there and got nothing but a lie. I'll never visit the car dealer again.

Terrible! First, salesman couldn't
find cars and had us walking
through weeds and tall grass to
get to repair area. Then, he found
out cars were not ready and
wanted to show me them on the
lifts in the mechanic shop. I
immediately walked out! Would
not recommend to anyone!

I contacted them about a car they had advertised everywhere online. I
recieved an automatic reply, I replied to that email and recieved te exact
automatic email back. I called left a message for their Internet
saleswoman - they never called back. I emailed them again - recieved the
auto-reply. Finally after a week got a hold of their manager who told me
the car was sold. I bought from a competitor shortly after and had a much
better experience.

I spoke with the internet sale's manager the day before I wnet to the
dealer.She told me that they still had the car and I told her that I would
pass the next day.When we went the next day and asked her for the
car she said that they sold it the day before,the same day that I spoke
with her.After that they tried to sell me another. everything was a trap
to make me go to the dealer.