If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, VCCE may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.

If you wish to request VCC Exchange to recover your coins, please provide: your VCCE account email, coin name, address, amount, txid (Critical), and transaction screenshot. VCC team will judge whether or not to retrieve the wrong coins for you.

If it were possible to recover your coins, we might need to install or upgrade the wallet software, export/import private keys, etc. These operations can only be conducted by authorized staff under a careful security audit. Please be patient as it may take over 1 month to retrieve the wrong coins.