Royal Mail Special Delivery Guaranteed®

Securely delivered, on time - your item in safe hands

When you’re sending something important or valuable, you need to know it’s secure at every stage of the delivery. With our Special Delivery Guaranteed services your item will arrive safely, and on time, or we’ll give you your money back.

Choose our guaranteed service when you need:

to track important documents online and get signed proof of delivery

compensation cover for sending jewellery, cash or other valuables

Saturday delivery (for an additional fee) to get those tickets or birthday gifts there for the weekend

consequential loss cover (available for an additional fee) for example, tax returns or documents that if late, could result in penalties.

Track & Trace

Royal Mail Special Delivery Guaranteed by 1pm®

Looking for a service you can trust at a great price? Special Delivery Guaranteed by 1pm is the answer. We’ll deliver your item before 1:00 pm the next working day, guaranteed or we’ll refund your money. The benefits include:

money back guarantee if your item doesn't arrive on time

end to end tracking and signature on delivery online or via your mobile

compensation cover up to £500 for loss and damage

additional compensation available up to £2,500

ideal for sending valuable items such as money or jewellery

send items up to 20kg

guaranteed Saturday delivery for an additional fee

consequential loss cover up to a maximum of £10,000 (available for an additional fee)

Royal Mail Special Delivery Guaranteed by 9am® *

1pm not early enough? Choose Special Delivery Guaranteed by 9am*, and we’ll get your letter or parcel there by 9:00am* the next working day or we’ll refund your money. We offer:

money back guarantee if your item doesn’t arrive on time

end to end tracking and signature on delivery online or via your mobile

compensation cover up to £50 for loss and damage

additional compensation available up to £2,500

send items up to 2kg

Guaranteed Saturday deliver for an additional fee

consequential loss cover up to a maximum of £10,000 (available for an additional fee)

Stamps/Online Postage

Post an item on a Friday and we can guarantee next day delivery even though it's a Saturday.

Special Delivery Guaranteed by 1pm™ with guaranteed Saturday delivery

Compensation for loss or damage

Weight

Up to £500

Up to £1,000

Up to £2,500

100g

£10.80

£12.00

£14.40

500g

£11.76

£12.96

£15.36

1000g

£13.32

£14.52

£16.92

2000g

£16.20

£17.40

£19.80

10000g

£34.92

£36.12

£38.52

20000g

£52.44

£53.64

£56.04

Prices include VAT at the current rate of 20%.

Special Delivery Guaranteed by 1pm™ stamp prices are normally exempt from VAT - however, when purchased with a Saturday guarantee the total price becomes liable to VAT at the standard rate.

Special Delivery Guaranteed by 9am™ with guaranteed Saturday delivery

Compensation for loss or damage

Weight

Up to £50

Up to £1,000

Up to £2,500

100g

£21.36

£23.56

£27.06

500g

£23.76

£25.96

£29.46

1000g

£25.50

£27.70

£31.20

2000g

£29.94

£32.14

£35.64

All prices include VAT at the standard rate.

For items that could be costly if lost, damaged or delayed, you can buy consequential loss cover.

Consequential loss

Maximum compensation

Price

£1,000

£2.28

£2,500

£3.90

£5,000

£5.82

£7,500

£7.14

£10,000

£9.72

All prices include VAT at the standard rate.

Special Delivery Guaranteed by 1pm™ with consequential loss

Compensation for loss or damage

Weight

Up to £1,000

Up to £2,500

Up to £5,000

Up to £7,500

Up to £10,000

100g

£10.08

£11.70

£13.62

£14.94

£17.52

500g

£11.04

£12.66

£14.58

£15.90

£18.48

1000g

£12.60

£14.22

£16.14

£17.46

£20.04

2000g

£15.48

£17.10

£19.02

£20.34

£22.92

10000g

£34.20

£35.82

£37.74

£39.06

£41.64

20000g

£51.72

£53.34

£55.26

£56.58

£59.16

All prices include VAT at the standard rate.

Special Delivery Guaranteed by 9am™ with consequential loss

Compensation for loss or damage

Weight

Up to £1,000

Up to £2,500

Up to £5,000

Up to £7,500

Up to £10,000

100g

£20.64

£22.26

£24.18

£25.50

£28.08

500g

£23.04

£24.66

£26.58

£27.90

£30.48

1000g

£24.78

£26.40

£28.32

£29.64

£32.22

2000g

£29.22

£30.84

£32.76

£34.08

£36.66

All prices include VAT at the standard rate.

When is VAT included?

Special Delivery Guaranteed by 9am™ prices include VAT.
When you add the fee (for consequential loss, guaranteed Saturday delivery, or both) VAT is again included as normal.

Special Delivery Guaranteed by 1pm™ stamp prices do NOT normally include VAT.
However, when you add the fee (for consequential loss, guaranteed Saturday delivery, or both), the TOTAL price IS liable to VAT.

Certificate of Posting

To make a claim for compensation you will need to provide a Certificate of Posting. If you are posting an item using our Special Delivery Guaranteed™ service you will be given a Certificate of Posting at the Post Office®. Please keep this safe in case you need to make a claim for loss or damage.

Dropping off your Special Delivery item

Once you've bought your Special Delivery postage, please take care to drop off your item at a Post Office® early enough in the day. For detailed advice on timings, read our FAQ further down this page titled 'What is the latest acceptance time when posting Special Delivery Guaranteed items?'.

Tracking your item

We’ve made it easy to track the progress of your Special Delivery Guaranteed™ mail with our online Track & Trace tool. All you need to do is enter your 13 digit reference number. Track your item now.

Check to see if your Special Delivery Guaranteed™ item has arrived on your mobile by entering www.royalmail.com into your smartphone’s web browser.

Confirm delivery

Special Delivery Guaranteed™ also gives you a signature on delivery. Use our Track & Trace tool to view an image of the signature taken when your mail arrives. It’s simple to use and gives you all the reassurance you need. Find out more about proof of delivery.

How will I know it’s been delivered?

When we deliver your item we’ll collect a signature to confirm receipt. We then update our online Track & Trace tool with details of the delivery time and date. Learn more about Track & Trace . We’ll also provide an online copy of the signature. Find out more about getting a signature on delivery.

Check to see if your Special Delivery Guaranteed™ item has arrived on your mobile by entering www.royalmail.com into your smartphone’s web browser.

Can I get a refund if my item is not delivered on time?

Yes. Please keep your proof of posting receipt. If your item is not delivered on time we’ll refund your money providing you have your proof of posting and claim within 14 days of posting. If your item gets lost or damaged while it’s in our care, you can make a claim for compensation or consequential loss.

What size and weight can my Special Delivery Guaranteed™ item be?

Maximum weight limit for Special Delivery Guaranteed by 9am items is 2kg.Maximum weight limit for Special Delivery Guaranteed by 1pm items is 20kg.
Maximum dimensions for any Special Delivery item is 61x46x46cm.

Can I buy consequential loss coverage?

Sometimes the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself. For such items you can buy our consequential loss cover of up to £10,000. This cover could be a wise choice for important legal documents or tax returns that may result in penalties if lost or not delivered on time. Just ask for consequential loss when you send your item by Special Delivery Guaranteed™. Make your compensation claims through our Customer Services within 14 days of posting. You’ll need to include the receipt for purchase in order to file the claim

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