Enterprise

How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod Thammaiah describe this as Automation40 — basically, a set of goals for businesses looking to

With so many Android devices out there to choose from, it’s not always easy to find one that’s enterprise-friendly. To help alleviate that problem, Google announced the Android Enterprise Recommended program today. As the name implies, it’s designed to point enterprise IT departments at devices that Google has deemed to be enterprise-ready. This involves a number

The Adecco Group, a global HR services firm headquartered in Switzerland, announced today that it has acquired Vettery. The financial terms were not disclosed, but a source with knowledge of the deal told us that the price was a little over $100 million. (It’s not clear how much of that is cash versus stock.) We’ve

The arrival of Stride, Atlassian’s Slack competitor, was probably the company’s biggest launch of 2017. While the company generally allows developers to easily integrate with its products, Stride’s API remained in closed beta for significantly longer than the product itself, which exited beta last September. Today, however, Atlassian is opening the Stride API to all

Bynder, one of the leading companies in the digital asset management space, today announced that it has acquired Shutterstock‘s Webdam. The Amsterdam-based company tells us that it paid $49.1 million for Webdam, which Shutterstock itself acquired back in 2014. Like Bynder, Webdam’s focus is on helping enterprises and agencies manage their digital assets. Currently Webdam customers

Slack had added Edith Cooper, who most recently served as the global head of human capital management at Goldman Sachs, to its board of directors. As Slack prepares “for accelerated growth at scale,” Slack CEO Stewart Butterfield wrote in a blog post today, Cooper marks Slack’s second independent board member. “She has an unrivaled depth

MongoDB is finally getting support for multi-document ACID (atomicity, consistency, isolation, durability) transactions. That’s something the MongoDB community has been asking for for years and MongoDB Inc, the company behind the project, is now about to make this a reality. As the company will announce at an event later today, support for ACID transactions will

We live in world where bots are operating all over the internet. Like Glinda in the Wizard of Oz asking Dorothy if she is a good witch or a bad witch, network admins simply want to determine if a bot is there to help or harm. It’s not always easy to know. That’s where Stealth

Lots of companies need to understand what CIOs are thinking, but it’s hard to get a group of busy people to give meaningful answers about the products they use or their budget priorities in public forums for obvious reasons. Pulse Q&A is a new company in the Y Combinator Winter 2018 class that wants to

Sourcing the right technology for a company has always been challenging, but today it is an entirely different beast. There are tens of thousands of startups out there hawking their technology services, and the pace of innovation has increased dramatically. Hundreds of startups claim to use artificial intelligence or blockchain technology in their software, but

The Information has a report this morning that Amazon is working on building AI chips for the Echo, which would allow Alexa to more quickly parse information and get those answers. Getting those answers much more quickly to the user, even by a few seconds, might seem like a move that’s not wildly important. But for

Carl Icahn and Darwin Deason are a couple of seasoned billionaire investors, who know a bad deal when they see it, and they definitely don’t like the $6.1 billion deal announced last month to combine Fuji with Xerox. In a blog post published today, they are urging fellow shareholders to reject the offer. You may

Last fall at Oracle OpenWorld, chairman Larry Ellison showed he was a man of the people by comparing the company’s new autonomous database service to auto-pilot on his private plane. Regardless, those autonomous capabilities were pretty advanced, providing customers with a self-provisioning, self-tuning and self-repairing database. Today, Oracle announced it was expanding that automation beyond

Sylabs, the commercial company behind the open source Singularity container engine, announced its first commercial product today, Singularity Pro. Sylabs was launched in 2015 to create a container platform specifically designed for scientific and high performance computing use cases, two areas that founder and CEO Gregory Kurtzer, says were left behind in the containerization movement

Police in Lower Pottsgrove, Pennsylvania have spotted a group of thieves who are placing completely camouflaged skimmers on top of credit card terminals in Aldi stores. The skimmers, which the gang placed in plain sight of surveillance video cameras, look exactly like the original credit card terminals but would store debit card numbers and PINs

Unless you’ve ever used it, chances are you’ve never heard of Adobe’s Experience Manager. Inside of large enterprises, though, it’s among the most popular cross-platform content management systems for marketing teams and those who have to manage large online stores. Today, the company is launching an update to the Experience Manager that brings a number of

Google is launching an update to Google Drive today that will make it easier for teams and agencies to use a mix of G Suite and Microsoft Office while working with their colleagues and customers. With this update, Google Drive users can now easily comment on Office files, PDFs and images in the Drive preview

Akamai, the Cambridge Massachusetts content delivery network and network services provider, announced they had laid off 400 people in their earnings call with analysts yesterday. On the call, Akamai CEO Tom Leighton indicated that the 400 people represented 5 percent of the company’s 8000 worldwide workforce. “As part of our effort to improve operational efficiency,

As we develop increasingly sophisticated technologies like self-driving cars and industrial internet of things sensors, it’s going to require that we move computing to the edge. Essentially this means that instead of sending data to the cloud for processing, it needs to be done right on the device itself because even a little bit of

In a blog post this morning Slack CEO Stewart Butterfield announced the company is naming long-time employee Allen Shim as the company’s first CFO. “Today, I’m excited to announce another milestone: Allen Shim has been appointed Chief Financial Officer for Slack,” Butterfield wrote in the blog post. He went on to describe Shim as his right

Microsoft is targeting its cloud storage rivals including Dropbox, Box, and Google today by offering to essentially buy out customers’ existing contracts if they make the switch to OneDrive for Business. The company says that customers currently paying for one of these competitive solutions, can instead opt to use OneDrive for free for the remainder

Rubrik, the enterprise startup that provides data backup and recovery services across cloud and on-premise environments, is putting some of the funding that it raised last year at a $1.3 billion valuation to use. Rubrik has acquired NoSQL data backup specialist Datos IO, the company announced today, in what appears to be Rubrik’s first acquisition.

When Jason Chen first ended up at Salesforce through the acquisition of his last company Stypi, he had the tough task of integrating within Salesforce’s complex infrastructure — and not a lot of documentation to go on. Fortunately, Chen’s company had just been acquired and he was able to get the attention of the higher-ups

The passwords of some people using sites monitored by popular analytics provider Mixpanel were mistakenly pulled into its software. Until TechCrunch’s inquiry, Mixpanel had made no public announcement about the embarrassing error beyond quietly emailing clients about the problem. Yet some need to update to a fixed Mixpanel SDK to prevent an ongoing privacy breach. It’s

Apple and Cisco announced this morning a new deal with insurer Allianz that will allow businesses with their technology products to receive better terms on their cyber insurance coverage, including lower deductibles – or even no deductibles, in some cases. Allianz said it made the decision to offer these better terms after evaluating the technical foundation

In a town full of venture capital firms, Storm Ventures has made its mark with a singular focus on the enterprise. This week, the company announced it has taken on two freshly minted partners, Arun Penmetsa and Paul Willard, to continue the mission. They are doubling the number of partners with this announcement. Penmetsa has

This morning, Dell confirmed previously published reports in an SEC filing, that it is considering various options to possibly reorganize itself. Reports emerged last week suggesting the Dell board was planning a meeting to discuss options for dealing with the enormous debt it took on when it acquired EMC in 2015 for $67 billion. The SEC

It has long been believed that the big three in the cloud consisted of AWS, Microsoft and Google, with IBM not doing too badly either. But in its earnings call with analysts today, the company revealed it’s pulling in a billion dollars a quarter in combined cloud revenue. That’s a figure that Google’s Diane Greene

If you’ve ever tried to buy a car, there’s a good chance that a lot of your research has shifted online as it’s become easier and easier to figure out exactly the kind of car you want — and less of it is about going to a dealership. At least, that’s what Michia Rohrssen is

Relocation, relocation, relocation, as the saying (sort of) goes. On the heels of raising $48 million last year to tap into the growing needs of businesses to handle global workforces (a huge if sometimes controversial area of the job market), Move Guides today announced an acquisition to expand its footprint in the market and the services