Strategic Planning – The Performance Office's role in Strategic Planning is to translate the organization's vision and goals into a comprehensive strategic plan that aligns the actions and tasks of all departments with the City of Irving's goals.

Performance Management – The Performance Office is the business owner of the performance management system. We support departments through management consulting, measurement identification, data analysis, performance reporting, training, and coaching.

Customer Research – The Performance Office facilitates the city's customer feedback and research initiatives. The city collects feedback from residents and businesses through comprehensive, annual surveys and brief point of service surveys. The feedback collected through these surveys is used by City Council and staff to guide policy and resource allocation decisions, as well as improve services.