Support questions posted on Knowledge Base forums

Hello. Please use the Thunderbird support site for questions about using Thunderbird. This forum is for discussing the article, for example suggesting corrections or enhancements. On the support site, you may be able to find the answer to your question by searching previously answered topics. If you can't find an answer, you can post your question, which will be seen and hopefully answered by Thunderbird support volunteers.

If it is a support request, bug report or enhancement request, use the text below.

Support questions

Hello! Thanks for your interest in Thunderbird.

The Contribute form, which you used for this inquiry, is used to inquire about volunteer opportunities with Mozilla. (Mozilla is a non-profit that relies heavily on volunteer contributors.)

For questions like these, I suggest you take a look at our support site (http://getsatisfaction.com/mozilla_messaging). If you search for related terms you will probably find an answer to your problem. If you can't find an answer, try asking your question in a new thread.

When you find the answer, we would very much appreciate it if you search the support site for similar questions and pass the answer along to other users.

We realize that this process is somewhat complicated, but there are millions of Thunderbird users and only a dozen staff. Therefore we very much rely on our users to help us out.

Thanks in advance for your contribution!

Enhancement requests

From a Developer

Hello! Thanks for your interest in helping with Mozilla's Thunderbird email clients. We are always interested in new ideas!

Unfortunately our core development team doesn't have the bandwidth to take on projects like this at this time, as they are currently focused on back-end infrastructure work and enhancements determined by our development roadmap.

I suggest you log an enhancement request in Bugzilla (http://bugzilla.mozilla.org/). Another Thunderbird contributor may be interested and take it up as a volunteer development project.

From a User

Hello! Thanks for your suggestion regarding the Mozilla Thunderbird email client. We are always interested in feedback from our users.

Our core development team is fully scheduled regarding maintenance and enhancements to the Thunderbird code base. Enhancements of the kind you suggest are usually implemented as Thunderbird add-ons written by a member of the volunteer contributor community.

I suggest that you post your suggestion on our support web site: http://getsatisfaction.com/mozilla_messaging. Other members of the community can discuss your idea, and potential add-on developers can track the conversation.

First, search to see if your suggestion has already been posted. (Click the down arrow beside the search field to limit your search to "Ideas"). If you find an idea similar to your own, add a comment. If you don't find a similar idea, create a new one.

Thanks again for your interest in Thunderbird!

Request to add support information to Knowledge Base

It would be great to have this question and answer added to the Thunderbird Knowledge Base (http://support.mozillamessaging.com/). The Knowledge Base is used by thousands of Thunderbird users every day and is the best source for accessible, authoritative documentation.

Could you help other Thunderbird users by creating an article (or adding the information to an existing article) that describes this problem and solution? Mozilla relies on our community of contributors, and we particularly hope that people who ask questions will pass on their knowledge to others.

It would be helpful if you could email me, Roland Tanglao, the Thunderbird support lead, rtanglao AT mozilla.com a brief blurb on yourself and how you came to start supporting Thunderbird users. We're always looking to gain insight into how folks join the Thunderbird support community.

It's where other folks who support Thunderbird users and write documentation for Thunderbird users hang out and help each other.

Finally if there are any questions or any issues of any sort, please don't hesitate to email me rtanglao AT mozilla.com or contact me (my IRC nickname is rolandtanglao and I am usually on IRC 9a.m.ish-4p.m.ish Pacific Monday-Friday) at irc.mozilla.org #tb-support-crew.