Our standard delivery is free by Royal Mail 2nd Class (for lightweight items up to 2kg) - there are some exceptions and you can see these on our delivery page. These include refridgerated items, controlled prescription medication, heavy food items 2kg+ and aerosols which have to be sent via our Courier service.

We also offer delivery by Royal Mail 1st Class or via Next Working Day Courier for a small fee (for items in stock ordered before 12pm Monday to Thursday). Where available orders can be upgraded to Next Working Day pre-12pm or Saturday Delivery. Standard courier orders placed before 12pm on Fridays will be delivered the following Monday.

Orders under £20 have a £2.50 handling fee automatically added.

Food deliveries weighing 2kg and over ordered before 12pm (Monday to Thursday) will be delivered next working day by courier - Monday to Friday - excludes Saturday delivery. Orders placed on a Friday, Saturday and Sunday will be delivered on a Tuesday. Orders weighing over 6kg are sent free.*

*Please note that any other items ordered with food will be sent separately via Royal Mail 2nd Class by default. If you require non-food items on a faster service we offer the option to upgrade to Royal Mail 1st Class or Courier delivery of non-food items for an additional charge.

If you see the "prescription required" sign next to an item you’d like to order, it means the item can only be issued with a prescription. While you can add these items to your shopping cart and pay for them along with other non-prescription products, we can’t dispatch them until we’ve received a prescription.

Product reviews for prescription products are not allowed by the RCVS. But here is what our customers say about our service:

I regularly use pet drugs online and I have always received a first class service I would highly recommend the company. I also make an average saving of £10 per order on the special diet food for my dog.

I've always had helpful service which is why I continue to used them, they send a reminder if I'm running out of time with prescription orders which is very useful. The only reason for not giving them five stars is sometimes the packets through the post are not always arriving without small damages, nothing that means I can't use them but I would prefer no seals broken.

They in general are pretty good at getting the product to you speedily, my only problem is the way it is packaged due to the way the product I buy from them the envelope is so large the postman thinks it won't go through the letter box so won't deliver it most of the time and I have to collect it the next day at the sorting office which as I work early shifts most days men's I'm limited as to when I can pick it up as the office closes at the same time as I finish work