FAQs

Feel free to email us at anytime on info@urbansize.co.uk and we will get back to you within 2 hours if it is within office hours or as soon as possible the next working day if not.

Can I add something to my order once I've placed it?

Yes, as long as we haven't sent it out yet. Just contact us at info@urbansize.co.uk and we'll do what we can to add your extra item in.

What happens if I receive my item and I want to return it?

That's no problem, we offer a no quibble returns policy. See our returns page for full details on how to return your item.

My order hasn't arrived, where is it?

Email us at info@urbansize.co.uk with your order number and we'll look into it straight away, all our orders are tracked so we'll be able to tell you exactly where it is.

How can I tell if the large furniture item I want will fit through my stairway?

If you have an awkward space such as a narrow hallway or stairs, please contact us for exact dimensions of you product so that you can measure up before you order is delivered to avoid disappointment and return delivery costs.