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What are the Defining Business Characteristics of Top Shops?

Overall, the data from this year’s Top Shops benchmarking survey reveal what one would expect: Shops that are considered best-in-class realize better manufacturing and financial performance than others. However, the data also provide clues about how and why the Top Shops are able to achieve that higher level of performance. What’s interesting is that in some cases, their methods and even individual characteristics are different than might be anticipated. This is reflected in an article that compares some key business and financial metrics reported by companies in the Top Shops benchmarking group and other survey participants.

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