Well-known member

The only issue I've run across is their blacklist process. You can have an email bounce and trigger it to be placed on their blacklist but if your XF settings aren't right or doesn't properly recognize the bounce as hard and knock the account to bounced (which it frequently does not do properly) then it appears from the ACP that an account email is valid but Pepipost won't send the email and won't tell XF that it didn't. So it will appear to the user that something is broken and it won't appear to the admin that anything is wrong until you check the blacklist.

Well-known member

Huh....strangely enough, they seemed to have removed the method by which I set up the bounce email handler. Either that or I don't remember it correctly. But it's still working. I may have just told them explicitly (through chat) to configure a copy of each bounce message to be forwarded to the dedicated bounce address, but it seems to me that I recall actually setting it. Their chat is offline so I can't ask...

Well-known member

Bounced Email Address: By default bounces are been parsed and suppressed on Pepipost. By in case you want to receive the bounces on your email address also, then please mention your email address on which you would like to monitor the bounces.

Rest of the options you can keep it to default settings of Xenforo. As mentioned earlier bounces are been monitored on Pepipost and hence there is no need to additionally configure the rest of the bounce parameters.

...because the point of the bounce handler system is to 1) stop XF from sending out to problematic email accounts and 2) notify the USER that their email is not working right for whatever reason. Not configuring the bounce handler to work right in concert with Pepipost short-circuits the XF system. Emails get sent out and bounce but they don't come back to anything on the admin end. This is a huge issue.

Even if an admin does not configure the bounce handler, they should be monitoring bounces and manually taking action. You remove the ability to monitor by suggesting that "there is no need to additionally configure the rest of the bounce parameters." and now I have discovered that you have actually removed the ability for your customers to set an email address for bounces to be pass through to. My 2 sites are configured to do so, but now I can't find the option, so it's "hidden" but active.

Well-known member

I'm using SparkPost - but I had to build a custom addon to set the sending parameters correctly (otherwise outbound emails are treated as newsletters rather than transactional emails) and I had to build a system for listening to webhooks to deal with bounced emails - they don't have the ability to forward bounced emails to a mailbox for auto-processing.

I'm also starting to experiment with using Customer.io for triggered emails and for newsletters. It's not cheap (free for up to 15,000 user records, but then starts at US$100pm beyond that), but it's quite powerful and flexible in what you can do without programming once you have the user data synchronised in.

Active member

Finally I have succeed setting sendgrid, their set up isn't user friendly.
Emailed all existing members by means of sendgrid: 25 valid emails were bounced including emails from whitelisted domain and my own email, 171 were sent successfully.
Well, it's not a result I really want

Falled back to Pepipost and Emailed members once again.
No bounces, all 196 email were processed.
Pepipost's setup is really friendly and easy to do.

I'm staying with Pepipost. I hope they add bounced email feature in future

@Floyd R Turbo The feature is still there, actually we are upgrading this to improve the user experience to minimise the implementation time and of course to minimise the interactions over chat support

Backend changes are released but during that time the frontend option was not available for some time.
Within next couple of days, we will be enhancing the UI also to make it more user-friendly.

Well-known member

That is the point of adding the bounce email address in the field they just added back in

The one other thing to note is that by default, Pepipost emails will show up (in clients like gmail etc) with a "via Pepipost" tag next to the email address. You can eliminate this by configuring a sub-domain and the associated zone file settings which if you are unfamiliar with that process can seem kind of daunting but it's pretty simple and Pepipost is very helpful and responsive. They've addressed all my issues and concerns well.

Member

You can eliminate this by configuring a sub-domain and the associated zone file settings which if you are unfamiliar with that process can seem kind of daunting but it's pretty simple and Pepipost is very helpful and responsive. They've addressed all my issues and concerns well.