My invoice is higher than my monthly package cost

Your monthly billed amount will be standard (+ tax) if there are no additional charges incurred due to added services during the billing period.

The following are examples of promotions/services offered that will affect your billed amount:

Personal Video Recorder (PVR) - feature is free for an initial period but charged monthly thereafter

Promotional Offer Expiry

Call Charges outside of your allowance

Video on Demand (VOD)

Purchase of additional equipment

Additional STBs – your first Set top Box is complimentary. However, once you have more than one the monthly subscription fee is $29 for each additional.

Installation fee – additional STB – this may appear on your bill if you have requested more than the standard installation of 3 STBs ( set top box). This is a onetime fee of $350per settop box from the 4th STB to be installed. This fee is applicable both for initial and post initial installation.

Truck Roll fee – this charge may appear on a bill once a technician has to visit to complete any installations post your initial visit. This is a onetime fee of $300.

Relocation charge – this charge will appear once you are moving from one residence to another. This is a onetime fee of $300.