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Revolutionizing desktops without causing user revolts

Development on the free desktop have been instructive over the last few years. First, KDE stumbled and recovered with the KDE 4 series. This year, GNOME and Ubuntu introduced radically new desktops. Although both GNOME and Ubuntu seem to ignore the complaints pouring in from users while they continue on their course, Bruce Byfield wonders: Could the disastrous receptions have been avoided?