Zephyr 2.4

Zephyr 2.4 release

Atea Global Services is pleased to announce the release of Atea Zephyr 2.4.

News in Atea Zephyr 2.4

Self Service module

GDPR compatibility

Dashboard widgets

Ability to copy state flows

Self Service module

The Self Service module contains ready-made forms and stateflows for self-service customers. In the first iteration of the service module we have the following functionality ready:

Create a shared folder

Manage a shared folder

Join and leave shared folder

Create a distribution list

Manage a distribution list

Join and leave a distribution list

Request Software

GDPR compatibility

Zephyr portal is now GDPR compliant and this will introduce a Privacy Policy that needs to be agreed to by each user. We have also introduced an Agent role that should be assigned to at least one user in each tenant that needs to accept a Terms of Service for the entire tenant.

Dashboard widgets

Previous Dashboard functionality has been remade in to widgets. This means that the dashboard is now more customizable. And with the widget framework in place we can now start developing more widgets for different modules and services.

Ability to copy stateflows

It is now possible to copy the settings of an existing stateflow to a new stateflow. This will make it easier to manage new workflows without having to always create new stateflows from scratch.

What’s next?

Now we begin work on our Service Desk module which will contain tools to lighten the load of a service desk with ways of creating, managing and closing an end user’s tickets through Zephyr, the ticket in itself can be connected to standard Zephyr functionalities such as generators to make the creation of tickets easier. We will also continue work on widgets which will be more specialized towards the Service Desk module.

Hope you enjoy our new release and if you have any questions don’t hesitate to contact us!