NetSuite OpenAir Tips

Over the past eight years over 1,500 professional services organizations (PSOs) have participated in the Service Performance Insight annual Professional Services Maturity™ Benchmark survey, and now over 10,000 firms use it to plan, benchmark and analyze performance. The 2015 report ...

The humble slide deck is a staple presentation method in virtually every consultant’s toolkit. Sadly, however, many professional slide presentations are so overdone that get in the way of the intended message of the presenter. We’re conditioned to seeing them ...

Body language has power, but it's most effective when natural and spontaneous. Unfortunately - thanks largely to the writings of amateurs - people repeatedly over-think every facial expression and handshake and end up looking uncomfortable and fake instead of looking ...

A few weeks ago in this blog, make-believe detective Sherlock Holmes got a shout out for his ability to spot every variable and predict any outcome. Holmes seems psychic to the crooks and his fellow detectives, but we know the ...

A consultant knows a lot of secrets. You are likely to get a thorough peek behind the curtain - at salaries, marketing costs, budgeting, proposed organizational changes, etc. - more than many of a company’s own employees. Not to mention ...

Thoroughly, effectively and memorably expressing ideas is important for consultants to succeed. Metaphors are linguistic forklifts. A powerfully crafted word picture can heft even the heaviest concepts to any listener’s level, from the technicians on the IT team to upper ...

Spoiler alert! Consultants are jacks of all trades who must Always Be Learning. So we learn from everything, even curled up with a bucket of popcorn on Saturday night. While the characters below aren't real, they offer relevant object lessons ...

If consultants have to deliver like Jerry Seinfeld, sometimes they have to live like Jack Kerouac. Travel is a part of the gig, sometimes every week for months on end. Your commute may be hundreds of miles and many hours ...

Part of the fun of being a consultant is using our own, special vocabulary. (And recognizing that sometimes, to other people, we sound ridiculous.) But more importantly, when done well, jargon can add to your credibility and perceived competence. Some ...

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