Understanding HR Service Management Non-Scoped

Understanding HR Service Management Non-Scoped

Understanding HR Service
Management Non-Scoped

HR Service
Management for the non-scoped version of HR benefits your enterprise by automating standard HR processes
within your organization that support relationships between employees and the HR
department.

Who uses HR Service
Management?

The enterprise HR department uses the HR Service
Management application. An enterprise HR department is composed of many areas, such as employee
relations, benefits administration, policy enforcement, recruitment and employment, and
performance management. The members of a large HR organization typically include:

HR specialists who specialize in one or more HR disciplines. For example, the benefits area
has specialists in insurance administration, leave and vacation time, and employee stock
purchase.

HR generalists who work with a business group or in a geographical region to assist
employees with questions, careers, performance management, and other employee relations
requests.

HR managers who monitor and measure the effectiveness of the HR group in supporting
employees across the organization. They also ensure that the enterprise is compliant with
federal, state, and local regulations.

HR systems administrators who configure and maintain systems such as the central employee
database, payroll, learning and performance management system, and others, including the Human
Resources application.

How do you use HR Service
Management?

The HR Service
Management application enhances and supports your enterprise. The relationships between your employees,
IT, and the HR department are supported in numerous ways:

If you use the Connect Support feature, employees can chat with an HR agent who is
monitoring the HR chat queue. See Connect Support.

HR staff can create, manage, and view HR cases to answer questions
and process the requests that employees submit.

HR managers can run reports and view overview information to
monitor and manage work done by the HR department.

HR and corporate IT administrators can more effectively manage the company HR systems, such
as the payroll and performance management systems, through the Enterprise Configuration
Management Database (ECMDB).

How do you benefit from HR Service
Management?

Your entire organization benefits by using the application in the following ways:

Automates standard HR processes

Several typical HR processes are automated. This automation reduces the number of
checklists, email exchanges, and phone calls performed by the HR team.

Improves employee access

Employees access HR services through a service catalog, rather than having to write
individual emails, make phone calls, or personally visit HR for each request.

Tracks requests and progress

HR managers use reports and views to help them understand the work their staff is
performing to support the company. Employees can see the status of their requests.

Integrates with other services

Human resources processes can include both HR tasks and tasks for other teams, to provide
significant service delivery improvements.

You can automate HR processes, such as onboarding a new employee, in the non-scoped version of HR. There are predefined processes that launch automated workflows. You can customize the predefined processes and create ones.