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“Excellent customer service and tailored solutions are what make us a bit different to other audio visual companies”Andy Russell, Managing Director, Innovations

News

27th April 2012

Fantastic feedback for Innovations

Local company shows the way to success during the downturn with 100% of customers saying they would recommend the Peterborough firm.

Innovations Audiovisual, based in Peterborough is proof that a company can do well in spite of the economic downturn by delivering excellent customer service. A recent survey among its customers shows that 100% would recommend the company to others looking for AV services.

Innovations’ client base includes some of the UK’s leading businesses like Premier Foods, Virgin Media and Tesco. The latest survey shows that the company’s approach to putting its customers first has paid off. 100% of customers rated reliability as Good or excellent while 89% of respondents rated attitude to customers as good or excellent.

In addition to customer service, customers rated value for money highly, with 89% saying it is good or excellent. When it comes to technical knowledge and skills, 100% rated Innovations’ staff good or excellent.

Customers were also asked to describe Innovations in one word. Responses included: Fantastic, reliable, awesome, friendly, innovative and professional.

Commenting on the customer feedback, Andy Russell, Director at Innovations said: “I am delighted with these results, but we won’t be resting on our laurels. Every customer matters to us and we always try to deliver the best possible service on time and within budget. Some of our customers have been with us for over ten years and that is testament to the commitment we have to providing a tailored and highly responsive AV service.”