Written Customer Communications

Are your written comms strategically aligned to your brand and business?

Letters, emails, text messages and web chat responses are all direct customer touch points and can affect not just perceptions of your brand, but also customer behaviour.

Customer-friendly comms have a beneficial impact both practically and emotionally and there are tangible operational benefits. Simple, clear instructions in a letter or email, for example, increase customer satisfaction and could prevent unnecessary phone calls or emails to your contact centre.

We can help to ensure that your written comms are clear, customer-friendly and on-brand. We can also train your agents to write confidently as true brand ambassadors. Our services include, but are not limited to: