We're Hiring!

Drop customers are more than product buyers: they are our community. They are bakers who inspire us; they influence our recipes, business partnerships, and product enhancements. We take our responsibility to this community seriously, so naturally the role to look after these customers is of the utmost importance.

We're hiring a Customer HappinessManager to join our team in San Francisco. If you, or anyone you know, is interested, please email your resume to careers@getdrop.com. All the deets are below:

Here at Drop we aim to create joyful experiences that bring people together in the kitchen and around the table. This fall, we will be launching an innovative recipe platform and iPad-connected kitchen scale, which intuitively guides home cooks step-by-step through finding, making and sharing their delicious dishes and other flavorful creations.

The Role

We’re looking for someone who will jump in as our first “on the ground” customer happiness employee. This person will develop systems and workflows to ensure that customer issues are promptly and properly addressed, and as Drop grows the Customer HappinessManager will lead additional support staff. They will be in charge of handling all social media channels - as a promotional and conversational tool, as well as a customer service hub. This position also includes fostering an online and offline community with our users - developing and becoming 'the voice' of Drop.