MAKING CALLS

Three-way or conference calling procedures vary depending on your carrier and phone equipment. Most service providers offer online help; conferencing is usually as simple as placing the first party on hold, dialing and connecting to the second party, then linking the two calls together.

No, you will not get a busy signal when you call the OneTranslator.com Access Number. We have a state-of-the-art digital switching system that will recognize your phone and automatically gives you a dial tone whenever you call.

No, with OneTranslator.com there are no PINS and no hassles in placing a call. When you dial the OneTranslator.com access number our system recognizes that you are a registered customer and automatically provides access.

Yes. You can use OneTranslator.com from any phone or carrier from
within the U.S. Global access numbers are also provided if you are in certain countries. View the global access numbers if you need to call from another country.

After you are connected, give the interpreter your name and the non-English speakers name. The interpreter is only allowed to give you their name.

Inform the interpreter as to whether the non-English speaker is already on the phone line, or if you will need to dial their number to add them to a three-way conference call. The interpreters are not allowed to place connecting calls for you.

If the non-English speaker is with you but you are not using a speakerphone, inform the interpreter that you will be passing a phone back and forth between yourself and the other person.

Speak clearly in short phrases, pausing to allow for the interpretation.

Ask one question at a time.

Use simple language to express your meaning. Remember that slang does not translate.

Explain any terms you believe may be unclear.

Allow the interpreter to stop you and seek an explanation when necessary and to repeat back to you any critical information that requires clarification.

Don't say anything that you do not want interpreted.

If for any reason you get disconnected during a call, please hang up and call again. You may or may not get connected to the same interpreter.

All language interpretation sessions are strictly confidential and are never recorded, transcribed or otherwise archived.

SIGNING UP

You may click on the "Sign Up" link located in the top right of your screen, or click here to signup to OneTranslator.com.
All new orders must come through the web site, unless it is
a corporate order.

If you are a new customer, then your account will be activated after you receive a phone call from one of our representatives. All returning orders will be processed immediately. You will be notified via email when your account is active and ready to use.

The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or checking account information received is then encrypted a second time and stored on our secure billing servers.

You have the option of choosing Automatic or manual recharging on your OneTranslator Account.
Auto Recharge is our convenient service that ensures you never run out of minutes on your account. By enabling Auto Recharge, your account will automatically be credited, via your credit card, when your balance falls below a preset recharge level. You can turn automatic recharging 'ON' or 'OFF' at anytime, and as frequent as you would like.

The "recharge level" setting is the lowest amount you would like to allow your current balance to reach before it is automatically recharged.

For example:
If your "recharge level" is set to $20.00 and your "recharge amount" is set to $30.00, here is what would occur. When your current balance falls below $20.00, we will automatically add $30.00 to your account.

The system checks your balance upon the completion of each call. If the balance is below your set "recharge level", then the system attempts to recharge your account. It may take up to 20 minutes to update your account.

You can use OneTranslator.com from any phone. If you have registered your phone with us you can dial the access number and place your call. If you have not registered your number dial the access number, enter your pin number, and place your call.

Security Codes

The security code is a 3 digit number designated by you. You will be asked to enter your security code when placing calls. Security codes are used for your added security, and to enable multiple users to use the 'pinless dialing' feature when dialing from the same phone number.

TIP: Here is a useful way to use the security code:

A roommate (or another member from same household) wants to sign-up to OneTranslator.com under a new account. They would still be able to utilize the 'pinless dialing' feature, because all they need to do is enter their security code to distinguish themselves from their roommate.

Contact Us

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