In your mobile browser enter: http://topuponline.natcom.com.ht will automatically redirect you to our mobile optimized website. Please remember to bookmark this page for easy access when topping up via the mobile site.

How do I create my Online Top Up account?

To create an account, do these following steps:

Sign up to create an account

Complete the registration form

We will send an activation email to your email address

Click on the activation link in the email

After clicking on the link, your account is activated and you can log in

Follow the steps to complete your purchase.

Why is my email address required to register and use the service?

The email address is used as a part of the customer care and identification processes, so that you can be contacted if there are any difficulties using the service.

Please check you have used a valid email address. If not, please register again using a valid email address.

Contact Customer Service Center for more informations on the Online Top Up website.

How can I reset my password?

Click on “Reset my password” and follow the step to get a new password.

What cards are accepted on the website?

You can use any of the following cards:

VISA Debit cards

VISA Electron cards

MasterCard Credit cards

MasterCard Debit cards

MaestroCard

NCB Key Cards

American Express

Paypal - This is accepted for select currencies

Discover

Diners

What is the exchange rate when purchasing minutes?

Exchange rates fluctuate daily and are automatically updated to reflect these changes. The website will state the total amount the recipient will receive before you submit the transaction.

Is there a charge for using the Natcom Online Top Up site?

There are no transaction fees charged for transacting with Natcom Online.

Is there a way to verify the amount the topped up number will receive?

The amount of top up that the number will receive is displayed when you have selected a top up amount and is also visible in the 'history' tab when logged in to your account.

Why has my Top Up failed?

Here are the main reasons why your Top Up may fail:

Your bank may have declined the payment

There may have been a problem processing the payment. In this case, please contact Customer Service Center (contact details are on each page of the website) or try again

The recipient number is invalid

What happens if I enter the wrong recipient number?

The system verifies each number that is entered for a top up and will return a message advising whether or not the Top Up can be completed. If top up is sent to a misleading number, Natcom will not be able to provide a rebate as minutes are sent instantly and immediately.

The recipient number I entered isn't working-What is the reason why?

Please make sure that the subscriber has a prepaid number. If you are attempting to top up a Natcom number that is registered as a postpaid phone the transaction will be failed.

ABOUT US

Natcom offers to all peoples and Haitians living abroad a remote service by recharging the phones of their relatives in Haiti through its Top Up online service.

Wherever you are in United States of America, France, Canada, Dominican Republic….Haiti Now it’s simple and easy to recharge your phones and / or landline, D-com, 3G mobile phone to your loved in Haiti.

PAY SECURELY

Natcom uses the most up to date security procedures to protect our customers sensitive data. Our systems are built with security in mind to ensure that all data is processed and handled in a safe and secure manner at all times.