【Notes for operation】
(1) This service may not work properly according to your utilization statusand the factors of your using device-specific, even if you use the application in the recommended OS.
(2) x86 based devices are not supported.

If you are having trouble logging in to the Dragon Ball Legends, please check 1 to 3 below.

1. Troubleshooting Steps for Stable Network Environment
You may experience errors if you are attempting to play the game within an unstable network environment.
In such cases, we would like you to please try the following troubleshooting steps:

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- Switch connections between mobile data and Wi-Fi
*If you switch connections in the middle of gameplay, it may cause unexpected errors to occur. Please close the app before changing connections and try again.
- Upgrade the speed/data limit or service of your Mobile Data
- Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
- Confirm if the Wi-Fi router is properly connected to the Internet
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2. Cases that Unable to Play Normally or Perform Data Transfer with
In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
As such, please check if they apply to your case.

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- Attempt to perform Data Transfer for the same gameplay data on multiple devices
- Data was restored using backup data from the device storage or Cloud services
- The account has been suspended due to violations of the game's terms of service
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3. Notes for Data Trasnfer
Thus, if you are facing login error during data transfer, please also check if they apply to your case.

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- "Data Transfer Setup" had been completed properly
- You selected an SNS Account that had been used for any "Data Transfer Setup" in the game
- You logged in the SNS account used in "Data Transfer Setup" on your device
- The SNS account used in "Data Transfer Setup" has not been deactivated (Not unsubscribed from the service)
- The account information of the selected SNS Account is correct
- Already 24 hours have passed since the last Data Transfer
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If you cannot log in even after performing the above troubleshooting steps, please also refer HERE.

Please note that you may experience errors if you are attempting to play the game within an unstable network environment.
In such cases, please try the following troubleshooting steps:

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- Switch connections between mobile data and Wi-Fi
*Please note that if you switch between connection types in the middle of gameplay, an error may occur.
So please refrain from switching between LTE and Wi-Fi connection while playing the app. Please close the app first, then switch your connection type and confirm if it resolves the issue.
- Upgrade the speed/data limit or service of your Mobile Data
- Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
- Confirm if the Wi-Fi router is properly connected to the Internet
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In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
As such, please check if they apply to your case.

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- Attempt to perform Data Transfer for the same gameplay data on multiple devices
- Data was restored using backup data from the device storage or Cloud services
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Please also note that a game account cannot be logged in on multiple devices.

There are two patterns to judge the defeating status.
One is "K.O", and the othere is "FINISH".

KO = When you deat an enemy.
FINISH = When you K.O. the last enemy of the battle.

For example; In a stage where three enemies appear; if the Player defeats the the first two characters, it will be counted as "K.O."
For the third (the last left) character, it will be counted as "FINISH", as well as "K.O."

If the Mission asks you to defeat an enemy with a specific type, the battle must "FINISH" with what is being specified.
We will be greatly appreciated if you can check the Mission once again, and try for another challenge.

You cannot receive your selected Login Bonus at the same time, but you can receive it at the next login after 15:00 Japan time.
Therefore, the login bonus which you received on that day is the item which you had selected at the previous login.

For items scheduled to be acquired at the next login, you can check at "Next Daily Login Bonus Reward Contents" in [MENU]> [Status].

Except for some exceptions, each acquired item will be reflected on your game data directly.
For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
You can check the history within 90 days of gift receipt at Receipt History.

“CR190001-0005” error message will occur when you lose connection at the start of a PVP match.
As such, please confirm whether you are using an unstable connection and would like you to play the game with a stable connection such as Wi-Fi.

In order to class up such as increased the maximum level, you need to unlocking a “boost core”.
Now there is a condition that you, not only Souls and Zeni, but also the certain number of "Boost Panel" must unlock.

Please refer the following in-app help for further details of “Soul Boost”.

‘Energy’ added when ZLv rises is delivered to ‘Energy tank’
* The amount of ‘Energy’ displayed in the center of the upper part of the screen will be not immediate recovered.
*Users can recover ‘Energy’ at an arbitrary time.

Current remaining ‘Energy tank’ can be checked by tapping ‘+’, displayed at right side of the contents of ‘Energy’

To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.

※Chrono Crystals will not be transferred when transferring data to a different OS.

※After successfully completing the account transfer, another transfer cannot be done for the next 24 hours.

Please be advised, however, that the game application is installed with a function where you may back-up/transfer game data by linking to an SNS account. As such, players are ultimately responsible for managing their account and ensuring their game data is backed-up.

*To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.

Once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account.
Therefore we are unable to comply with account restoration requests.

In DRAGON BALL LEGENDS, you will receive Z Power from Summons, and not characters.
When you have acquired 100 Z Power of a character, you will unlock that character which you can then use in battle.
If you obtained same Z Power of already unlocked character again from Summons, it will be added to possessive Z power.