Delivery and returns

Collect in store

Choose your collection date at checkout when placing your order. We recommend that the delivery date you select is 24 hours before your special occasion. Food to Order can only be collected in store. Food orders are not able to be delivered to UK or international home addresses.

We’ll carefully prepare your food order just for you, so please consider our preparation time when placing your order. Some food orders take than longer to prepare than others. Please take a look at each product for more details. Orders can only be amended up to 24 hours before we begin to prepare your food.

Returns and refunds

If you’d like to speak to us about your food order call us on 0333 014 8222, our lines are open 8am to 7pm every day.

It’s really important that you collect your food order from store on the arranged date. As food orders are perishable, we don’t keep them until the next day. If you don’t collect your food order, you’ll receive a 30% refund.

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M&SRecommends

Reviews

Gluten free celebration cake
Odered this for a 60th birthday cake, though we do not strictly need gluten free a friend does.
My wife actually said she preferred it to the non m&s gf cake. It is a really moist fruit cake.
Well worth the purchase, would whole heartedly recommend this cake.
07 February 2015

Gluten free birthday cake
Excellent fruit cake. Can't tell the difference from an ordinary cake. It was good to be able to have a cake that I could eat.
28 December 2014

Burgundy gluten free fruit celebration cake
It was very easy to order on the website and it was in the store for collection on the day stated. The cake was delicious and enjoyed by everyone as well as the person who required a gluten free cake. Thoroughly recommended
13 December 2014

birthday cake
excellent cake full of flavour would not have guessed it was gluten free if you didnt know looked nice as well
27 November 2014

Delicious, moist and very fruity
There was no difference in taste, being gluten free, to that of a normal fruit cake. So moist and fruity with the right thickness of icing. It went down a treat with all party guests who "thought as much", when I said it was an "m & s" cake! Probably cut into approx. 25 average sized pieces
24 October 2014