Hot Tub Review

This is not a very good hot tub, it is prone to breakdowns and is not very well serviced.

Date Purchased: 06/2014Price Paid: $15000Recommend: No

Pros:

The overall all philosophy behind the design of the hot tub seemed very sound and was the fundamental reason for our purchase. We liked the jet style and the seating layout.

Cons:

a) Maintaining water quality with the ozonator and filtration system not maintaining proper cycles.b) Recurring FLC error codes.c) Lighting system not working.d) Options that we paid for (sound system) was not installed on our unit when it arrived.e) Service calls are not timely and technicians have a low level of product knowledge.

As others have stated, I bought it because of the assurance of quality. First, maybe it works if you live above the Arctic Circle, but in the mountains of Utah it overheats internally. Arctic knows of the problem, and after an attempt to get a remedy from the factory, I was told to leave a panel off the tub in the summer! Yeah, little kids and skunks love this idea. They now offer some sort of shutter system, Do I get it, of course not unless I pay for their obviously defective design. I'm not going to bore you with all the things that have gone wrong in 5 years of ownership, but I'm now Mr. Hot tub around my house, can't let the dealer's "tech" people near the tub unless I just want more trouble and bigger bills. I think the whole industry needs oversight. These tubs ain't cheap, and they are of remarkably poor quality, and I don't just mean Arctic.

Date Purchased: 5/08Price Paid: $8000Recommend: No

Pros:

It's better than the last brand I owned, if you can believe it!

Cons:

If my wife didn't need it due to her physical issues, I wouldn't have any of them. Second pump just rebuilt, second heater just replaced.

Well what can I say..I have a Arctic Spa hot tub and the surface acrylic is all cracking up. I was told how good this product is by the salesman but clearly he was not truth full. I would not recommend an Arctic Spa tub.

Run the other way! Sales person said it was plug n play. Its not. They also said its a 2 person tub...its not. It overflows with the amount of water needed to NOT get a flow error. (loud sucking noise-no air) It will hold 1 regular size person and the water still is up to your chin. Its a terrible design and should be taken off the market. Buyer beware!

Date Purchased: july 2012Price Paid: $3400Recommend: No

Pros:

compact, easy to clean

Cons:

Will only fit 1 regular size person, filter basket is too low so it overflows with 2, not plug and play, pump is weak...there's nothing good about this tub.