According to KCTV5 News, Kara and Joseph Swindle are in the process of moving their entire family from Oregon to Kansas, and arrived in Kansas City, Missouri on Tuesday via a United Airlines flight. The parents traveled with their two kids, and their 10-year-old German shepherd named Irgo, who flew in a kennel in the plane’s cargo on a separate flight.

When the family finally landed, they hoped to pick up their pet, but were instead greeted by someone else’s Great Dane.

It turns out poor Irgo boarded a flight to Japan, meant for the other dog. According to the matriarch, the airline didn’t know how the switch occurred, but alleged that the two kennels looked alike.

Kara told the network:

“I just want to know where my dog is… The fact that we don’t have any idea is the most frustrating part. He could be in Kansas City and we have no idea because the paperwork is all messed up. They have our paperwork here saying that this is the correct dog, but we know it’s not. It’s just horrible.”

Initially, the company told the brood their pup might be stuck in Asia for two weeks due to quarantine regulations. However, United was able to locate the mutt and will send the animal to a veterinarian before flying it to Kansas.

Even with this good news, the mother says the experience has been very emotionally taxing.

“At this point, all I can do is be hopeful that my dog is going to be okay and return safely. I don’t know what else to do at this point. I can’t cry anymore. I’ve cried too much.”

A representative for the airline told KCTV5:

“An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened.”

As we reported this week, Catalina Robledo lost her dog on a different UA flight after an attendant forced her to place the animal in the cabin’s overhead bin.