EE Strict - Appeals & Complaints

A free, two tier appeals procedure operates under the EE Strict Classification Framework. It is open to any website owner, content provider, consumer or any other person who has an interest in the material, who is dissatisfied with the application of the EE Strict Classification Framework in respect of a piece of content. An appeal may only relate to whether or not the BBFC considers the content in question suitable for children aged under 12, and is applicable for access via the EE, T-Mobile and Orange mobile networks (not wi-fi).

Stage One

In the first instance, the appellant should contact EE, which will consider the issue. This process will take no more than five working days.

Stage Two

If this first stage does not resolve the issue, the appellant may then contact the BBFC for adjudication.

The appeal to the BBFC will normally take no more than five working days.

Please note that an appeal involves looking at the issues afresh. This means that the outcome could, in some circumstances, be more restrictive than the original advice.

Although the appeal is limited as to whether or not a piece of content should be behind access controls or internet filters, the BBFC may advise, if appropriate, on:

how the content may be changed to remove the necessity for filters;

whether in the view of the BBFC the content, or part of it, is potentially illegal under UK law.

On receipt of a valid written appeal request, the BBFC will ensure that the work, or the relevant parts of the work, is viewed by the BBFC Mobile Content Appeals Committee, made up of senior members of the BBFC. (Normally this will include the Chief Executive, the Policy Director and a Compliance Manager.)

The BBFC will consider any written representations made by the appellant or any other interested party.

The BBFC will communicate the outcome of the appeal to the appellant, EE and such other interested parties as the BBFC considers appropriate within 5 working days, provided there is no need to seek views from legal and / or other external advisers, in which case such views will be sought and considered as soon as is reasonably practicable.

Stage Two appeal decisions are final. Appeals and complaints may be made here.

Classification RSS:

News RSS:

Our newsletter

If you would like to receive regular newsletters about BBFC resources, workshops, advance information about events and recent classifications, join our mailing lists by clicking one of the links below.