Better transcription result than other products (I'd say 50-70% English words successfully translated from Audio to text)

Cons:

Very very weird business model and lack of subscription management feature

I downloaded cassette 2 months ago and actually the result kind of surprised me since it's better than other Note-taking app, I'd say 50-70% audio recorded successfully translated if it's in English.

When I tested it out, I need additional hours so I decided to upgrade my subscription. But later on, since my meeting mostly in Indonesian (Bahasa), not only in English, I wasn't using it frequently and decided to remove all my record/notes and remove the app.

The first month came my bill for subscription and I thought it's okay.

Second month, they also charged my bill.

This is ridiculous, why do they charge User for subscription even though there's no data stored/no activity at all within the app? Why not trying to detect Users who are dormant?

I can understand for my 1st month bill, but the 2nd bill kinda make me furious.

But that not the worst.

When I tried to download the app again, I cannot find unsubscribe feature.

I can only find downgrade option, which is not very clear to me whether I won't get charged for this or still charged for lower fee (downgrade membership).

I tried to open my Credit Card and guess what? They didn't provide option for me to remove my Credit Card data.

User should have an ability to manage their data, especially when it's a financial stuff. Why they didn't try to use iTunes Subscription instead? Isn't Apple limited other apps to use iTunes payment for Digital Goods/Service?

I've tried to asked them on Intercomm, but got no reply for more than 1 week.

It seems the founder is more interested on replying the comment on Producthunt rather than replying their customer's problem.

Discussion

Hey Product Hunt
Cassette is the best way to record, transcribe & search important conversations, like user interviews, meetings, lectures & video calls. With almost no overhead, you can record, transcribe, and bookmark key moments - and share it all with your team.
Since we first announced Cassette a few months ago (https://www.producthunt.com/post...), we've been overwhelmed by the response from the community. Thousands of users have been using the app everyday, many for 4 or more hours each day. Thanks for all the compliments and feedback you've sent us! We're now ready to take the next step in our master plan for global domination and expand beyond just user interviews.
Today, we're releasing Cassette 2.0 for iOS on the App Store, our biggest update ever.
What's New in 2.0:
- Cassette now supports transcription in Spanish, French, Chinese, Japanese, Portuguese (BR), English (UK) and English (US).
- You can now import audio & video files into Cassette from any app, then transcribe & search them.
- You can now export your bookmarks and comments from Cassette to any app, in addition to the audio & transcript.
- Chat with us from inside the app.
- Restart the free trial in the app if you used it up on a short conversation. We think Cassette is most useful for longer recordings, so you can search, skim & skip through the audio.
- Rename or Delete Conversations and Projects.
- Edit your payment method.
...and lots more.
You can try Cassette for free by transcribing your first conversation (up to 30 minutes). All features of Cassette are free except transcription, which is less than $3 per hour. Cassette transcription is instant, confidential and more than 20x cheaper than manual transcription services. Users have seen accuracy as high as 90% but even a lower accuracy transcript is very helpful for searching through audio or skimming the transcript.
The app was designed by designers from Stanford d.school and UCLA Cognitive Science in collaboration with David Kelley (cofounder of IDEO and d.school). We love hearing feedback from our users and read & respond to every message personally.
Can't wait to hear your thoughts,
Angad
PS you can chat with us from the website or app, tweet us at @CassetteTech or email me angad@lemonade.io

@preetangad this is great! Are you working on an enterprise version? We have meetings where 6 or more people dial-in. If we could have cassette as one of the dial-ins transcribe the meeting that would be great.

@tjpatel Hey we already have an enterprise version for teams. Send me a note and I'd be happy to tell you more about that. However, we don't yet have the ability to dial in and/or record calls. We're definitely working on that and hope to have it soon though!

1/2
So here I am, working on my editorial planner and looking for an additional content type to add to the mix. I'm thinking about infographics, interviews, podcasts, audio clips, etc.
I then think to myself, listening to conversations is one of the best ways to learn something. It's like your that fly on the wall and you get to listen to all the golden nuggets being shared back and forth.
Next thing I do, I add a task of finding a tool to record myself and interviews I'm planning to do. I thought that maybe there was going to be a tool that could create a transcript automatically, but not in a gibberish way. I wanted something that was going to understand and transcribe word for word.
So, the day starts and I go and check product hunt just to see whats new. First thing I see, and I kid you not, is Casette 2.0 😱‼️

Congratulations on such high engagement, @preetangad! Big fan since the beta, and even put up with my slow, old, iPad 2 just to use Cassette. I signed up for the Android beta and will eagerly await the chance to test it there too!

Not sure if the tech is really there yet.. I just gave it a shot and results were not great. Also can't figure out how to upload a audio file to be transcribed after a few minutes of clicking around.
Definitely rooting for you guys, but seems to be some work to do.

@getbrandflakes Hi Brandon, sorry to hear you had a bad experience. Since it's a machine transcript, simple things like background noise and speaker volume can make a huge difference to accuracy. If you can send me a message, I'd be happy to send you some free credit so you can try transcription again. The transcription you see in the video is 100% real so with a few small changes, you should be able to get accuracy at least at a level where you can search the audio or skim the transcript.
As for importing, the way to do it is to export the audio recording from another app on your phone. If your audio recording is in Voice Memos or Google Drive, click the share button there and Cassette will automatically show up, allowing you to import the recording, then transcribe and search.

@getbrandflakes@yeesamson Hey sorry to hear you had a bad experience. Since it's a machine transcript, simple things like background noise and speaker volume can make a huge difference to accuracy. If you can send me a message, I'd be happy to send you some free credit so you can try transcription again. Japanese may not be quite as accurate as English, you should be able to get accuracy at least at a 70 or 80% level, where you can search the audio or skim the transcript.

@sebfeed Thanks a lot! Please let me know how accurate you find the spanish transcription since there's only so much testing I can do as a non-Spanish speaker ;)
It's been amazing to see the engagement in the app, which is purely organic. We haven't sent any push notifications or emails, yet people come back every single day and 5% of them are using the app for more than 4 hours a day. We also noticed that users didn't always have the ability to record inside Cassette or had older recordings, but did want to transcribe them inside Cassette, so we added the ability to import audio & video files from other apps!