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Patient Policies

Cancellations

Please call the office 24 hours in advance to cancel appointments. Failing to do so could result in a $25.00 charge, for which you are responsible, since insurance will not over this assessment.

Late Policy

We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment. Always arrive 10 to 15 minutes early for an appointment to complete any paperwork associated with your visit.

Referrals

You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery), and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you; if you are not certain of how your referral is handled, please ask office staff, and they will help you to determine what to do.

Lab and X-Ray Results

When lab or radiology work is ordered by another physician other than an South Baldwin Medical Center Outlying Clinic, please give us two (2) days to complete this request. You can call or drop off the order.

Prescriptions

Please call your local pharmacy for Prescription Refills. The pharmacy will send the refill request to our clinic.

Emergencies and On Call

If you have an emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office with any questions about medical problems after hours. If the physician is not in the office, the answering service will direct you to leave a message for the physician on call and our answering system will page him. If the doctor on call does not answer your call within 30 minutes, please recall the office.

Records Releases

Please complete the enclosed records releases to obtain your medical records from your previous family physician and any specialists you may be consulting. Our Practice Privacy Policy is available at the office for your review.

If you have any questions regarding these office policies, please contact our office at anytime.