Bi Canadian Tire

CASE SYNOPSISThe IT group at Canadian Tire Corporation (CTC), located at the headquarters of a network of five major business groups, is faced with developing an implementation plan for the development of a business intelligence (BI) infrastructure and business capability at Canadian Tire Retail (CTR). Concurrent to this initiative is the development and implementation of an IT strategy for CTC that places a number of programs on the priority list, with BI seen as a high priority item for which the organization can score some “quick win” business success.

CTR is a major Canadian retailer of automotive, sports and leisure, and home products. CTR business analysts have had the benefit of working with an information warehouse for the past nine years. However, numerous technological, organizational and people challenges associated with the information warehouse have lead to the realization that a complete redesign of the information warehouse is required. Students are required to analyse the business context of the BI initiative and identify the major challenges that will be associated with its development and implementation over the next 2.5 years. They will then develop an implementation plan that accounts for these challenges and ensures that CTC will be able to realize the full business value of these investments.

Suggested Questions

1. What is BI and how can it help Canadian Tire? In the case there are 10 common challenges of BI implementations, which of these would you rate as most important for Eubanks and Wnek at CTC, and why? How would you address them? 2. To what degree do you think CTC/CTR’s organizational structure influences the business intelligence initiative? Specifically, what challenges will the shadow IT groups raise for the implementation of the BI strategy? Is this important? Why or why not? 3. Compare the exhibits that depict the current versus the future desired BI infrastructure. What challenges exist for the implementation of the...

You May Also Find These Documents Helpful

...Business Intelligence at CanadianTire
The overall purpose of Business Intelligence systems and software is to manage and analyze data in a manner that would support effective decision making. The BI initiative could help CanadianTire to manage and analyze its data in a way that would allow the company to consolidate and integrate some of its information systems. The information provided in the case indicates that CTC is operating and supporting many different operation systems, mainframes, hardware platforms, database management systems, production applications and desktop-based application and tools. Consolidating and integrating some of these systems would assist CTC not only in managing data more effectively, but also in cutting costs on the maintenance and management of its information systems. This is true of any information system that has room for consolidation and integration improvements. For instance, in the reading “The Quest for Customer Focus”, Continental Airlines was able consolidate its previous 85 to 90 database systems into just a 2 database systems. Merging the databases helped Continental improve its information system by creating a consensus between the data analysis with regard to matters such as who the most valued customers are. Integrating their information systems also helped Continental to eliminate costly problems such as customers being able to get more than one flight...

...Business Intelligence Strategy at CanadianTire
The Retail group has just sent me another quick win request, stated Michael Eubanks, director
of marketing information technology (IT), as he walked into his meeting with Andy Wnek,
chief information officer (CIO) of CanadianTire Corporation (CTC). That’s the second one
this week, and I have heard whispers about more. Dealing with these quick wins is going to
make it difficult to redevelop the business intelligence (BI) infrastructure. That’s where the
real return on investment (ROI) is.
Over the last year, the IT group at CTC had promoted a strategic initiative to deliver real
business value from business intelligence (BI) over the next three years. A massive change
effort involving infrastructure, organizational structure and business processes across most of
the business would be required. Nevertheless, the plane was still in flight and current needs
could not be completely ignored. As the door swung closed on their meeting, Wnek and
Eubanks sat down to discuss how they might keep the plane in the air while rebuilding the
engines.
CanadianTire Corporation
In 1922, John and Alfred Billes, two brothers, opened a garage and auto parts store in
Toronto, Canada. By 2003, their enterprise had grown into CTC, a network of businesses
including retail, financial services and petroleum operations. More...

...is the fact that CanadianTire poorly chose to open up its stores in underdeveloped areas. Furthermore, one of the disadvantages in the beginning of a global expansion includes the loss of control. As a result of these factors, the American stores didn’t experience much growth and stores had to continuously slash prices on already low priced products. With low rates of growth and increasing competition from retail companies such as Walmart and Target which had a large group of loyal customers, CanadianTire stood no chance in the American market.
Many critical factors caused the company’s failure in the United States. In the early 1980s, the United States faced a severe recession due to the establishment of a contractionary monetary policy which reflected negatively on the American economy. Other factors to consider is the fact that CanadianTire poorly chose to open up its stores in underdeveloped areas. Furthermore, one of the disadvantages in the beginning of a global expansion includes the loss of control. As a result of these factors, the American stores didn’t experience much growth and stores had to continuously slash prices on already low priced products. With low rates of growth and increasing competition from retail companies such as Walmart and Target which had a large group of loyal customers, CanadianTire stood no chance in the American market....

...﻿EXECUTIVE SUMMARY
To: Stephen G. Wetmore , CanadianTire Corporation CEO
Subject: CanadianTire Corporation Ltd.
Date: November 12, 2014
CanadianTire Corporation is one of the largest Canadian owned companies in Canada. It is a publicly owned company. This company is a local company therefore it is not involved in international market. As it is a local company, it has local customer to whom the company focus most of their products. This corporation is involved in retail, finance and service sectors that helps Canadian achieve there in their day-to- day operation. It is a centralized business therefore most of its governance decision are made by board of directors. A s a company who focus on Canadian citizen, they have develop programs and system to improve Canadian life through there active living programs and save the environment through their environmental policy. As the corporation has a line and staff organizational structure it is able to carefully monitor and motivate each committee to finish their mandate. Both of the company’s strategic as well as the operational planning is nicely implement in the corporation, while the board of directors are also able to monitor their control mechanism.
The overall structure of the company is very good. The only problem that the customer are concern about...

...Date: March 23rd, 2011 |
[CanadianTire corporation, limited] |
For Days Like Today. |
Executive Summary
CanadianTire Corporation, Limited is a Canadian corporation that offers goods and services that meet life’s everyday needs. The corporation has an interrelated network business engaged in retailing goods, apparel, petroleum, and the financial and automotive services. The company was founded in 1922 by J. William Billes and Alfred J. Billes in Toronto, Ontario. Today, CanadianTire Corporation has grown to a diverse network of business with more than 1,200 general merchandise and apparel retail stores and gas bars, as well as a major financial services provider. With more than 58,000 employees, the red triangle becomes one of the nation’s most trusted brands.
According to the financial analysis, CanadianTire had a successful business year during 2010. The gross operating revenue had growth of $294.3 million with a rate of 3.4%. The net income was increased from $335.0 million to $453.6 million, with a significant rate of 35.4%. Though the corporation’s total assets had a slight decrease of 1.2%, the total liabilities had decreased by 9.4%. As a result, there was a 10.3% increase in the shareholders’ equity compared to 2009. This growth in the shareholders’ equity is expected by the investors and it will make them more...

...﻿
CANADIANTIRE
SECTION – A EXECUTIVE SUMMARY
CanadianTire Corporation have more than 490 retail store and 420 FGL sports and Mark’s store. Though it is a retail store but it not competition with Walmart but Loblaw’s is a head to head competitor of Canadiantire. Target Canada was also considered to be a competitor of Canadiantire, automotive sector is a backbone of Canadiantire. We found that companies revenue increasing when its competitors target Canada shutdown. FGL contributed a big part to CTC Ltd. Revenue, CanadianTire is considered to be one of the Canada’s convenient retail store it distribute from coast to coast. Digital technology and e-commerce will help the company to expand in the near future.
Canadiantire has a good revenue and it was continuously increasing from 2012 to 2014, with increase of 1 billion become 12.4billion in 2014. Gross profit also show a positive change of 8.7% from year 2013 – 2014. Net income also increases by 13.7% compared to previous year. EPS of CanadianTire is $8.66, currently CTC.A is trading at $131.79 at TSX.
As there was a rapid increase in the stock price of Canadiantire, their cash dividend per share also increased from $1.4 to $2.1 from year 2012 to 2014....

...Canadian Tie is one of Canada’s most-shopped general retailers, offering everyday products and services to Canadians through more than 1,700 retail and gasoline outlets from coast-to-coast. CanadianTire Corporation has many strengths as an organization. First and foremost, they enjoy a strong and loyal customer base. Their long history as a Canadian company has helped them in this regard, as many of the existing Canadian competitors have been purchased by foreign corporations over the years. They also have one of the most recognizable trademarks in the country. Another strength of the company is its diversity. They currently provide a wide range of goods and services to their customers – including automobile parts and service, financial services, clothing, hardware, and housewares. They also have one of the longest-running customer rebate programs of any retailer – that is, the CanadianTire money that customers receive after making their purchases.
The major weakness of CanadianTire is that in the past, they have periodically lost their focus on customer service. They have taken their customers for granted, assuming that the customer would always return to the store regardless of how they were treated. Because of this, they have occasionally lost market share. The company has also failed to recognize the changing demographic of...

...Canadiantire history
In 1922, John W. and Alfred J. Billes buy Hamilton Tire and Garage Ltd in Toronto. One year later, the two sell their garage and move to a new location under the name "CanadianTire. By 1927, CanadianTire was officially incorporated. In 1934, CanadianTire had its first associate store open in Hamilton. This served as a catalyst in the development of the company's expansion across Canada. In 1937, A.J Billes introduces a new and innovative idea to draw attention to their store, clerks on roller skates. This was the first retail store ever to do this. By 1958, the company had expanded and opened their first gas bar. At these gas bars, customers received coupons. These coupons would later be known as "CanadianTire Money." This money would later accepted at all Canadiantire locations and could be used to purchase anything in store. In 1968, CanadianTire inducted Midland Shoppers Credit Limited into their business under the name CanadianTire Financial Services. On their 50th anniversary, CanadianTire opens its first store in the province of Saskatchewan. In 1980, Gross operating revenue exceeds 1 billion dollars. The company has 334 associate stores and 116 gas bars. In 1993,...