Abstract

The purpose of this study is to access the level of overall job satisfaction among the school administrative assistants in the district of Kota Setar, Kedah
Darulaman. The instrument used in this study consists of JDI (Job Descriptive Index) questionnaires. Quantitative analysis method was employed to analyse the data. One hundred and ninety eight school administrative assistants responded in this study.
In this study, the independent variables were working conditions, salary, promotion opportunities, supervision, and working colleagues, while the overall job satisfaction was a dependent variable. Socio-demographic factors such as gender, age, ethnicity, marital status, occupational levels, and tenure were tested as moderator of job satisfaction.
The data were analysed by using the t-test and One-way ANOVA to investigate the significant differences. The 0.05 level of significant was used as a critical level for decision-making for the hypotheses.
The major findings of this study were :
1. The respondents showed a high level of overall job satisfaction. Among the five aspects of job satisfaction, working conditions, supervision, and working colleagues achieved a high level of satisfaction, while the aspects of salary and promotion opportunities showed an average and a low levels of satisfaction respectively.
2. There were no significant differences between the six sociodemographic factors tested and overall job satisfaction.
3. There were significant differences between satisfaction in promotion opportunities with socio-demographic factors such as age, ethnicity, occupational levels, and tenure.