News

PistenBully Spare Parts Webshop

9 November 2015

Anyone who likes buying via comparison websites is primarily focussed on finding the best deal. That may work with comparable products like fuels. But it's quite another matter for a complex product like the PistenBully. Aspects like quality, reliable delivery and user-friendliness also play role here.

Definitely an original

The PistenBully Webshop has developed into a sophisticated and very reliable tool, enabling customers to order their spare parts easily in just a few clicks – certain in the knowledge that they're getting the right part at the best, i.e. the net price, and in the quickest way. Online ordering provides buyers with security: the desired part is vehicle-specific and is also the latest available version.

“The clear structure and part definitions just a click away in our Webshop minimise misunderstandings, wrong deliveries and the resulting returns. Using the mouse prevents numbers being transposed, something that often used to lead to accidental orders in the past. And if an error does ever creep in, we correct it immediately in-house. Our system gets even better with every order. And is always totally up-to-date”, declares Christof Heim, Head of Spare Part Sales at Kässbohrer Geländefahrzeug AG.

At first glance, ordering via a comparison website seems to offer similar standards. But when you look closer you realise: The only parameters are usually the list prices and a picture or a photo of the relevant part. The fact that you often get individual and better deals direct from the manufacturer fails to get a mention here. And whether the pictured part is actually the right one and the latest version remains to be seen.

Just click and order

There's still more advantages to the PistenBully Webshop: Buyers can also see the availability of the desired part immediately. The system quickly checks for the individual part in the background via the internal goods management system. This ensures prompt processing, release commissioning and delivery of the order.This is the quickest way to get the part you urgently require. Raimund Mayer, Head of Service at Kässbohrer Geländefahrzeug AG, explains: “We have put a lot of time, energy and of course lifeblood into our Webshop – and will also continue to do so. Because we want to offer our customers the best possible service when it comes to ordering spare parts too. And that only works through our own in-house Webshop.”

Customer-oriented ordering system

Buyers can also save an order before committing to buy: once they know exact prices and availability, they can save their order and seek approval from a superior, before actually placing the order.“Order history” is the final component of the online buying system: all transactions are documented and can be accessed individually: all spare part orders and invoices for the last three years – broken down by item, despatched orders, invoiced orders or outstanding orders – are saved here. Customer options also include reprinting a missing invoice online (e.g. for customs clearance).“User-friendliness is everything, not just for the vehicles, but also for our spare parts”, emphasises Raimund Mayer. “Our guiding principle of trust from and in our customers also demands such a reliable tool here. The logical outcome is high quality in the spare part ordering process too. And the facts confirm this. All the larger ski resorts are now placing their spare part orders exclusively online. And new customers are making the switch every day. We insist: vehicle-specific spare parts only by PistenBully and only from PistenBully!”

Christof Heim, Head of Spare Part Sales at Kässbohrer Geländefahrzeug AG:
“Our system gets even better with every order. And is always totally up-to-date”

Raimund Mayer, Head of Service at Kässbohrer Geländefahrzeug AG:
“We want to offer our customers the best possible service when it comes to ordering parts too. That means user-friendliness is everything! We insist: Vehicle-specific spare parts only by PistenBully and only from PistenBully!”