Tested the whole set-up in The Netherlands without any issues. But when trying it from Dubai it sets up the connection perfectly with a roundtrip latency of 130ms but I get the "no source signal" message on my screen. To make sure, it wasn't the long distance I let someone else try it within The Netherlands but encountered the same issue. Also with a Windows PCoIP Client it stays on 'Loading'.

I did a full reset of the Remote Host Card but which resulted in just 1 successful attempt. Also there were no firmware upgrades in the mean time, only installed Symantec Endpoint Protection on the server but also with disabling it doesn't work.

Details

Firmware Remote Host Card: 4.9.0

Firmware Zero Client: 5.5.1Monitor: 1 TV which support 1920x1080.

I attached the logs from both the Zero Client and the Remote host card.

I hope someone within this community could help me out or point me in the right direction.

33 Replies

In this setup, can you disable the monitor emulation for port 3 & port 4 in host card AWI and test again?

If we keep the monitor emulation on all the four ports then GPU thinks that there are four monitors connected to the client when there are only two monitors connected physically to the client and can move display to non-connected ports.

I just tried it again with my laptop running the Windows PCoIP client software, and also it sets up the session perfectly, but now goes from loading to a black screen.. Which is already an improvement..

When I logged in with Teamviewer, to see if the server was still operating I played a Youtube video and closed teamviewer again. The PCoIP client perfectly streamed the sound of the song, only no image..

DPHI unlock interrupt, usually these errors result
from dirty, loose, too long or otherwise compromised cables. They can
also be produced from older GPUs that are putting out a flakey signal.
The 8b10b error, which means that the issues on the
screen are likely due to the source, though it could be a bad physical
receiver on our card as well.

What has changed on the physical system recently (ie, upgraded GPU or drivers, swapped cables, moved the system etc) ?

The cable which is attached from the remote access card to the single AMD FirePro W5100 is 20 centimeters long. So I don't think the cables are too long, or that the video card is too old. And yes, it is a single video card.

The only thing that changed recently is that I asked to remove the second cable, because I only have 1 screen (TV) over here for now. I can ask if they can replace the existing cable for a new one?

If it is a 'bad physical receiver' on the PCoIP card, is it possible to skip port number 1, and attach the cable to port 2?

Also I attached the second cable again to get back to my previous set-up, but also without succes.

Based on this ticket I noticed the following: "Cables not supplied with the card may or may not work. If you know the original OEM that supplied the card then you should be able to source new cables from the OEM."

The cable's I use are not from Dell, since I got the remote access card of Ebay. Are there special requirements for Display to Mini-Display cables to make use of the PCoIP protocol?

Second question: I noticed Teamviewer creates (at least when I make use of it, maybe not during a session) a second monitor which Windows recognizes in my Display Settings of the OS itself. Could that cause a conflict?

If you can see the zero client OSD on the TV in Dubai then the cable and converter should be good as it will be the same timing that the zero client uses.

Logs indicate imaging is good. What’s the host configuration. There’s a mention of a second display. The host card can be the only device connected as a monitor. Otherwise the topology will not set properly. Is windows actually displaying on the correct output?

We are getting an image. If the image is still black, even on the software client this maybe from the GPU itself.

Your answer

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