Client Success RepresentativeSolutionReach

THIS JOB HAS EXPIRED

The Client Success Representative at Solutionreach is not your typical person in customer support. Our Reps act as an extension to our customer?s practices. They are innovative, enthusiastic, and creative problem solvers with a knack for technology. Being the recognized leader in our industry, this position will contribute to the growth of Solutionreach by interacting with medical and healthcare professionals, staff and administrators to train them on our technologies. Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company. This position may require travel.

You will, among other things...:

demonstrate comprehensive product knowledge to support our clients in personalizing our service to their individual needs
effectively train new and current clients in the use and implementation of new and existing services
assist in the design of our clients? marketing strategies, electronic newsletters, and social media initiatives
recommend additional features and services to enhance the client experience
work equally well in self-managed and team-based projects
show a strong willingness to help in any area and learn new things, even if it's outside the proverbial "box"
You must:

have at least 4 years of experience in a customer service role
have experience working for a medical PM/EMR/EHR software company; or have medical office experience working with PM/EMR/EHR software on a day-to-day basis; or have other related medical software and/or technology experience
demonstrate strong written and verbal communication skills (text speak doesn?t count)
demonstrate a knowledge and understanding of ambulatory care industry terminology and vocabulary
be tech savvy with an understanding of how medical practice needs can be better supported through technology
love working with people (especially your co-workers)
have experience using social media outlets (Facebook, Twitter, YouTube, LinkedIn, etc.), Photoshop, and internet research sites; if you know Sugar CRM that?s fantastic? but not required
have an awesome sense of humor
mad ping-pong and foosball skills are a plus, to help us bring down the Sales and Engineering teams in a competition
A typical day might include:

speaking with someone on the east coast for one training, then the west coast for another
utilizing your awesome design skills creating electronic newsletters for your accounts
helping a customer upload an SR Video to YouTube or link SR to their Facebook page
several trips to the soda machine ? we have an unlimited supply? for the most part
bagels, if it?s Tuesday