Long John Silvers — poor service received

About 5:40 p.m. Thursday night December 20, 2007. My husband and I decided we wanted to go to Long John Silvers. So we went to the drive thru. We ordered 2 L2's. My husband is allergic to mayo so I asked if they could not give it to him and give him more fries, the person who took the order said that was fine. Once I told her what I wanted and she said that it would be 5 to 10 minutes and then she told us our total which was $16.92. So I pull around gave the money and took the drinks and pulled around where they wanted us to wait for our food. So in the pouring rain we waited in the car and it was 6:00 p.m. before we got our food and then it was wrong. They had handed us 2 fish and mores and I told her that we both had ordered 2 samplers. So she took it back and it took 5 minutes more and when she brought it back out it still was wrong. So I pulled off because my husband had to be somewhere in 15 minutes. They had gave us 1 piece of chicken, 1 piece of fish, two different kinds of shrimp, fries, cole slaw and hush puppies, this is what we got instead of what we ordered. I am very disappointed in the serve and this isn't the first time this has happened to us the last time which was about 2 years ago we had to wait 45 minutes for our food and they gave us our money back then. I plan not going back and I am going to tell my friends about the poor service received so they will lose the customers that they did have.

Responses

If the service is poor I would recommend contacting the Manager/Owner of the store and/or their corporate head office. Nothing will be done if they don't know about their "sloppy" work. And, as you have stated, I would recommend not going back to the restaurant. Why go somewhere and pay money if you are not happy with the product/service?

On 3/16/2009 I also had a simular experience in Charleston, WV store #31441 where my husband ordered a VP FSH+SHPCM and I ordered Shrimp Scampi & a side of broccoli bites.
We waited about 20 minutes after being given cups for our drinks. Our meals finally get there, my shrimp scampi is really SCIMPY. It was on an oval saucer instead of the round plate as shown on the board. I was trying to cut caleries, not stop eating.
Finally they bring the "broccoli bites" I paid $2.99 for.When I took the first bite, I found it was lobster bites. She had rung up the wrong thing ! So I ask if she will fix me broccoli bites instead, buy that time I'm aggravated and so are they.They finally gave me the right thing but by that time i'm not in the mood to eat. I don't think i will ever go back.
Leatha

I went to Long John's in McAlester, Ok.The girl on duty named Jessica C.was the most hateful person I ever saw and the old kissup guy with her were lousy.I'll never go back, and I been going there for ever since they been in bussiness.It doesn't do any good to complain here, no one hears your complants and no one cares. [email protected]

the sevice is as bad in Singapore. Went to LJS this morning, ALICE (the service staff) took my order and next thing i realised, she walked to the kitchen and filled up bottles of liquid before coming back to me to ask me what drinks i want... so all the while, i was standing at the counter, waiting paitiently for her to stroll out of the kitchen and served me my hot milo... Guessed that one shouldn't expect too much service from LJS... Then next, i tried my milo... i was shocked, did i order milo?? it tasted like hot water... totally tasteless!!! What would you do if you were in my shoes? I walked up to Alice, told her that the drink is just tasteless, request her to put in more milo powder. Her answer was FANTASTIC!! " We go by standards, for this cup, we only use one spoon, cannot add". At that moment, i just feel like splashing the cup of milo at her... Well, i'm sure there'll be more complain against them... i can't even find an avenue to complain via their website... what's happening to the "customer first" theme that Singapore is promoting??? Such bad attitude only happens in LJS, other fastfood joints are ok though

well actually i work for long john silver and the lady heather is drove because what the girl brought her back the second time is the super sampler so next time get it together and know what your ordering THANKS...

this is what they call a family sized fry, i called about it after i went to the orange city florida location and all they did was say that i was wrong and i got what i was supposed to get. please i can get that many fries in a small mcdonalds fry and it would taste better and for 2.99 they should be ashamed of themselves

Long John Silver Stores as a rule seem to operate much better when they are company operated stores and not as franchised locations(privately owned/operated) I enjoy the fish dishes and the prices are really great on the wallet, try to stick with the corporate operated stores and see if you agree with me that they are better.
ps. we need more stores in Suffolk County, N.Y.

@jay dee1
They took all the Long John Silvers out near where I live . Now only ones are in with Taco Bell. They were good when they were just LJ Silvers. But now it is terrible service. Wish they would open one that is just Long John Silvers.

This is for all Long John Silvers restaurants. I think the fish taste better than Captain D's. The problem is Long John Silvers food is to salty. I suggest that you switch to sea salt instead of regular salt. Also include healthier food such as veg. and fruit salads. Please include baked fish.

On March 2, 2011 I visited my local Long John Silver's / Toco Bell at 3010 Eagle Dr. Woodstock, Ga 30189 phone: 770-924-3869. I presented them with a coupon that I got off of the official LJS web site. They would not honor this coupon.

we ate at long john silvers in Schuylkill Haven, pa. and it was real cold in there. we had to sit with our coats on while we ate. i think this is real poor for that place MY NAME IS HAROLD LUDWIG OF TOWER CITY, PA.