Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

This report is about how an existing John Beal Roofing customer that had roofing problems ignored by several John Beal Roofing staff members and a manager, was again ignored by John Beal Roofing when the customer called with further problems to the existing problems.

The initial problem included a roof leak issue and buckling roof bards and is on another Ripoff Report.

This additional problem is a catastrophic failure of the roof with water leaking right through and all along 50 foot of roofing after some snow in December 2009. The roof is only 2 years old.

On March 8th, 2010 (Monday) John Beal Roofing was told that I was an existing customer and my roof was leaking badly.

John Beal Roofing said "A specialist will call you".

On Saturday March 13th, 2010 I discovered a string of ridge shingles destroyed. I feel it could only have happened on Friday, or Saturday morning. [continued below]....

Report Attachments:

..... These were strong shingles in a sheltered location compared to others, that had withstood many violent storms through the years. The weather was fine. There were no animal scratches on any affected material.

Up until March 18th, 2010 John Beal Roofing's specialist has not responded.

An existing John Beal Roofing customer telling them that the roof is leaking and rain is in the forecast. Their Yellow pages Advertisement brags about the John Beal Roofing 24 hour response, but I was ignored by John Beal Roofing, again.

If an existing John Beal Roofing customer with water pouring through the roof can't get a 24 hour response, who will? and this isn't a hail damage emergency time most companies are looking for work in these financial crisis times.

I've had to turn off the power because there is so much water pouring in, I'm worried about the electrical system.

Note. My shingles and underlay material are totally 100% warranty covered by GAF for material and Labor for at least 5 years, so all John Beal Roofing needs to do is show them the defective product that's causing the leak.

When you've already had calls about major defects in the roofing ignored by John Beal Roofing, when their manager Dan failed to follow through on his agreements and chose to avoid/ignore, imagine what it feels like when 2 large sections of roof have a catastrophic failure, water leaking through along an entire 50 foot width of roofing.

The OSB boards under the shingles are soaked right through and are a dark wet color and the layers of its construction are separating, so it's finished. Water pouring down on everything under it.

This alone is mind blowing and depressing on a 2 year old roof, but to have John Beal Roofing as the company that backs up the install only makes for a very worrisome time.

When the roof was installed we went all out to go with the best products, no expense spared. 40 year GAF Prestique Grande shingles (was ELK) and GAF deck Armor underlayment which claimed to be so much better than the older tar paper underlayment. It also claimed to be that much better than the newer synthetic ones too, so much so it cost 4 times as much as them. It is hard to believe that all this failed, where my original tar paper with holes 1/2" big with a wood roof provided relatively little problem.

John Beal Roofing lists the following. The information he promotes does not fit with the experience I'm having with the John Beal company. I will re-contact John Beal Roofing, present the Ripoff Report and hope to have peace of mind. With this roof I am extremely scared every time it rains that the rest of the roof could fail at any time. I will never have peace of mind with this roof.

John Beal construction / roofing on their 1800 NEW ROOF 1 800 639 7663 listing in the yellow pages refers to its strongest guarantees in the industry to Protect Your Family and Home! They list that they are a BBB accredited business (which really says something against the BBB if John Beal Roofing company works in these ways when approved by them, the BBB).

The Yellow Pages lists that John Beal's grandfather began the business in 1947. It says that he is the third generation and was taught John Beal Roofing practices and techniques by both his grandfather and father. It says that their company John Beal Roofing is built on HONESTY and INTEGRITY. The yellow pages advert also lists SAME DAY SERVICE. Evening and Saturday appointments also available. 24 Hour Emergency service.

At www.JohnBealInc.com I watched a video of John Beal himself presenting his company You're probably here because your home isn't living up to its potential. Quality. 24 hr emergency service just give them a call!. No technician, not Wearing technicians seal of safety badge would work on the premises, indicating they were fully professionally trained criminal background check and drug tested. 100% satisfaction guarantee. You're buying that service for life. The description on the website lists: A leaking roof is no laughing matter. In a short period of time a leaking roof can do serious damage to your home. It also creates an easy opportunity for black mold spores to form and spread rapidly if not fixed right away. Small problem areas may appear not to be causing damage, but after a thorough inspection, turn out to be a bigger problem than anticipated. All regular estimates FREE of charge. Give us a call today and see why so many people choose John Beal Roofing as their roofer of choice.

Three Generations - In 1947 My Grandfather started his business, my dad did it after him, and I've been doing it all my life. When you choose John Beal to do your project, you have my personal guarantee that we will be fair and honest. As always, I promise you the very best job for your money. Only roofers bearing the Recommended Roofer symbol have the opportunity to offer you the Technician Seal of Safety. This assures you that our professionals are background checked and drug tested. That translates into peace of mind for you and your family. A live person answers our phones 24 / 7. When you call we will answer. We have 24 hour emergency response. We show up on time. We will set an appointment when you call, and we will arrive when promised. We stay until the job is complete.

Their web form lists the following: Need an estimate on one of John Beal's products or services? Just fill out the form below and we'll contact you within 1 hour during normal business hours or the next business day. We are here to help and would like the opportunity to earn your business. Should you have any problems submitting this form, call or 1-800-NEW-ROOF (1-800-639-7663) and we will be happy to assist you. John Beal St. Louis Roofer Roofing Estimates St. Louis Roofing Company Roof Repair John Beal Inc St Louis Roofer | Roofer St Louis | St Lousi Roofer ...

Up to now, very little of what John Beal lists about John beal Roofing is what actually happens, other than someone answering the phone and reading off the statement "Hi, how can John Beal Roofing make you smile today".

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Leaky Roof - (USA)

SUBMITTED: Thursday, June 03, 2010

POSTED: Thursday, June 03, 2010

I have been making claims regarding John Beal and/or his companies John Beal Roofing, John Beal, Inc. and John Beal Construction, Inc. I do not have, and never have had, a contract directly with John Beal or any John Beal company nor did they install my roof.

I was led to believe by the company who installed my roof and others that John Beal and/or his companies were responsible for the warranty work on my roof. I have learned that, in spite of what I was told about John Beal and/or his companies, John Beal and his companies did not in fact agree to be responsible for the contract, work and warranty associated with my roof.

To the extent I may have communicated anything that is incorrect or harmful about John Beal and/or his companies, I wish to retract any such statements.

AUTHOR: Leaky Roof - (USA)

My location is anonymous and I am directing this issue towards the John Beal
HQ in St Louis as I couldn't receive satisfaction at my local office.

Mr. John Beal and his John Beal Roofing company were so far from my
expectations in the phone calls on Day 1 (after Ripoff Report published), that I
had to write that Mr. John Beal's call was 'turbulent'.

The reality is I found it disturbing. I was totally amazed at what Mr. John
Beal said in the calls. How he stumbled angrily through the details of the
problem.

In relation to publishing the 2 ripoff reports Mr. John Beal told me in an
angry tone, THERE WOULD BE 'CONSEQUENCES FOR OUR ACTIONS'.

When John Beal Roofing had done so much wrong in my eyes, the first thing I
would expect to hear from Mr. John Beal would have been kind apologies for John
Beal Roofing's lack of actions and broken agreements, but he was angry and he
immediately went into defense and talked about what it meant to him. Not about
how I felt about an emergency 50' of leaking roof, with an additional type of
roof leak and problems.

Major points.

In 2009 the merged company who installed the roof (John Beal did not) could
still be contacted and they told me the company had merged with John Beal
Roofing and John Beal Roofing would complete the repair and John Beal took on
the warranties too.

The John Beal roofing receptionist indicated the companies had merged and
they would handle the warranty issues of the merged company.

Daniel, a roofer, saw and agreed with the problems and took them to the
manager for repair approval.

Dainel in a later phone call spoke about himself going through the box of
warranties John Beal Roofing had taken on from the merged company.

Dan (not Daniel), the manager, at my home, spent a lot of time, between 5 and
10 minutes, telling me about how John Beal merged with the company that
installed my roof.

Dan saw the problems at that time, approved and agreed to fix my roof.

Dan said they had had a lot of trouble repairing roofs from the merged
company.

Dan said they were talking about tearing up the John Beal / Merged company
agreement.

Dan said, but don't worry, we'll fix your roof.

BUT

Mr. John Beal himself, in the recent phone conversations, as he was trying to
get out of fixing the problems, denied a merger had taken place.

Many people said a merger had taken place, but only Mr. John Beal himself
denied it when confronted with major roofing problems.

Who do I believe?

Did John Beal tear up an agreement?

Dan the manager approved and agreed to fixing my roof problems.

Mr. John Beal himself recently said no to any repair at no cost.

Mr. John Beal and John Beal roofing have gone against an agreement.

I can therefore not trust a John Beal agreement.

The John Beal office said they would get back to me on numerous occasions,
but they didn't. Many John Beal Roofing agreements broken.

Daniel, the John Beal roofer, said he'd get back to me, but he never did. A
John Beal Roofing agreement broken.

Dan, the John Beal Manager, said he'd get back to me, but he never did. A
John Beal Roofing agreement broken.

The John Beal office said they would have a specialist contact me, but no
specialist did. A John Beal Roofing agreement broken.

Mr. John Beal himself assured me, when I was desperate to have my roof leaks
covered, that he would return a call to me at 4pm. ASSURED ME. Mr. John Beal
himself decided that I was not worthy of a call at 4pm. A John Beal Roofing
agreement broken.

Mr. John Beal himself, on his web site in multimedia video tells - No
technician, not wearing Technicians Seal of Safety Badge would work on the
premises, indicating they were fully professionally trained criminal background
check and drug tested. - I saw no visible Technicians Seal of Safety Badges on
the workers he sent onto the roof of my home just before 4pm.

The inspectors Mr. John Beal sent didn't even spend the time to locate all
the problems. Didn't even find a single low nail roof leak problem, and where
they did inspect, they damaged bending shingles too far, snapping them in two,
and acrobatics with a short ladder to get to and from a high location that
should have been reached by a full sized ladder, resulting in shingle damage.

This was a third inspection by John Beal Roofing. In the last call to Mr.
John Beal he didn't even mention the details of the inspection. I eventually,
late in the call, asked about what he had discovered from the inspection, as the
inspectors agreed with me at my home, but Mr. John Beal wouldn't talk about it.

Because of the bad experience I had with John Beal roofing and Mr. John Beal
himself, I decided to contact the BBB for information regarding his
HQ/companies. Note I have not complained to the BBB regarding this company.
The general standard for good companies is to ensure disputes are resolved and
no complaint leave the company. If a complaint makes it onto the BBB, the
customer has a serious concern they feel strong enough to spend their own extra
time and effort on. The BBB has a status Administratively Closed. They define it
as - the complaint could not be satisfactorily settled using standard methods of
voluntary dispute resolution.

Location. 7659 NW Prairie View Rd Kansas City, MO 64151-1544

I contacted the Kansas City BBB regarding this location's 1 administratively
closed complaint at this Fall 2008 recently started location, but they provided
no additional details in the reply.

Location: 3055 N. Lindbergh, Saint Ann, MO 63074

I read at the BBB that the company had additional company personnel: Sheldon
Korlin - General Counsel So I contacted the BBB to ask why they list this. Here
is the reply:

From: stlouisbbb.org

date: Mon, Apr 12, 2010 at 10:23 AM

subject: RE: Questions about John Beal cpmpany

The attorney, Mr. Korlin, works for the firm and is their designated person
to handle consumer issues. While this may not be common among companies of this
type, it is simply a desire of the company to let him handle issues and
indicates nothing good nor bad about the firm. Some cases may have gone to
mediation, this is a common practice that we use to help resolve disputes when a
simple letter or e-mail is not sufficient. We do not report on which cases go to
mediation, just how they are resolved. Mediation is an informal process that
takes place over the phone between a BBB mediator and the consumer and the BBB
mediator and a representative of the firm.

2 regarding Issue Not Defined

2 regarding Billing or Collection Issues

1 - Failure to correct billing errors

1 - Unauthorized credit card charges

4 regarding Contract Issues

3 - Failure to honor a contract or agreement

1 - None of the Above - Contract Complaint Issue

1 regarding Customer Service Issues

1 - Failure to respond to phone calls or written requests for assistance or
support

5 regarding Repair Issues

4 - Improper or inferior repair

1 - None of the Above - Repair Complaint Issue

7 regarding Service Issues

The above describes the nature of the complaints. We do not break down which
ones apply to the administratively closed complaints and which apply to the
resolved issues.

BBB | Trade Practice Investigator

End of e-mail reply from St. Louis BBB.

I read there were currently 6 administratively closed cases for this
location.

There is at least one more location, but I didn't notice complaints for it.

The magnitude of the problem to me regarding John Beal Roofing.

$16,785-00 worth of roofing. Areas of plywood buckling, bad nailing making
some new shingles nothing more than holes, leaking. And I should be pressing
John Beal Roofing roofing to repair it, some of which John Beal roofing had
agreed to fix but I'm firing John Beal Roofing instead.

After hearing your phone calls Mr. John Beal and there being no change after
you'd had time to reflect on the phone calls, I would not trust John Beal
roofing to do work on my roof. Consequently, Mr. John Beal and John Beal Roofing
incorporated, I no longer want you to fix the roof. YOU'RE FIRED!

Here you see 2 nails, both hammered into the shingle, cutting right through it. You can see the water has collected in it and the nail has rusted already. Water collects in these holes and leaks through the roof.

Here is a nail hammered right through the shingle, so water collects in the hole and seeps right through the roof. In this recent roofing job you can see the nail head is almost rusted off because of the incompetent workmanship. When the nail heads rust off the shingle is no longer held down.

I've placed some white paper to show where the inside of the roof is. You can see two layers of shingles, only overlapped by inch in this case some places weren't overlapped at all. If I lay the shingles back down and pour a bucket of water on this, where do you think some of the water will go? Correct, it will leak its way to the white paper leaking inside the roof.

Just above the gutter you see the gutter flashing/apron rising forcing the shingles to lay much flatter instead of sloping down. Water may be flowing back along the bottom of the shingle and inside the roofing wetting plywood as seen in other locations, or it may just be some very bad workmanship that isn't currently leaking?

The ridge from inside. It had never rained through the ridge. I had hoped John Beal roofing would cover the 50 foot of leaking roof before the next rain, and thought covering an additional few feet of ridge out of courtesy wouldn't be a problem.

Here you see a worker that Mr. John Beal sent looking at some bad workmanship. You see him holding a shingle. Under it is the black starter strip, basically another shingle. Then under it is the roof you can see the 2" of brown gutter flashing at the edge. He should not be able to pull both these shingles up like this. They were laid wrong. Only the top shingle should come up. There should not be a gap in the shingle material under it at this point. Pour water along the blue arrow and guess where it is going to go? Yes, inside the crack between the shingles and inside the crack between the starter strip, right into the roof/building. Total roof installation incompetence.

At 1-00am I contacted the John Beal St. Louis Headquarters, because the first issue was an emergency. To have the holes in the roof covered before the forecast rain and snow arrived. I could not know whether Dan would respond soon, or if he had Friday afternoon off. I suggested St. Louis HQ assign either Dan or someone else to the job.

I received a call from the John Beal Roofing president John Beal himself.His conversation, to put it politically correctly, was turbulent.

He focused on the "problem to him", instead of what he proclaims on his promo material as backing you up with customer focused service for life.The conversation must have lasted for 20 to 30 minutes.

I can fully understand the feelings regarding receiving a Ripoff Report, after all, I know the feelings of having water pouring in from the roof, being ignored by several John Beal employees and having to take the time and effort to create a Ripoff Report.

Then the added hell of having to work with a company in denial. It's frustrating.

Understanding that Mr. Beal was in shock and unable to step back and view it from a customer's (or merged company customer) standpoint. He'd say he didn't know about something, then later he'd say he did etc, etc. I pointed out that I needed to begin to hear him focusing on resolving the problems to the best of his ability, customer #1, as a best solution, instead of wasting effort running through all the get out options.

It seemed as though he might have realized this for a period, and he assigned someone to view the problems, take photos and e-mail them to him to view.

John Beal assured me he would call me back at 4pm.

3-00pm, 3 roofers arrived. They fully agreed with me and saw the issues as bad workmanship, not bad materials. TIME, a new leaking problem and the roofers had shone a new light on areas of roofing that used to look strange. The roofing crew and I discovered comprehensively bad gutter apron work, and totally incompetent tile laying, all over the entire job. They discovered the leaks were initiating at a much higher location that it seemed, thereby requiring an almost total re-roof. The roofers said the only way to locate this leak was to remove shingles until they found the source (as I knew).

3-25pm, The Roofers left. I suggested my concern regarding the weather changing and the roof needing to be covered. They said they needed to send the photos to John Beal first.

Mr. John Beal DID NOT call me back at 4pm.

I thought it would take the roofers a little time to go to base and send the photos, and a little more for Mr. John Beal to look at them and discuss them. I got on with something else.

Mr. John Beal DID NOT call me back.

I was becoming a little frantic. I wanted to know if I had to go up on my roof myself to try to cover it. It was beginning to get dark, it was cooling off rapidly before a rainstorm and then heavy snow, and my roof was going to leak again.

6-22pm. I phoned Mr. John Beal. He answered. I said this was a brief call to find out if he was sending anyone out to cover the roof. I'd hoped he could throw in covering the ridge top, as there was total roofing chaos wrapped around it, a ridge that had never gone through a real rainstorm with its cover removed and large holes underneath it. He wouldn't throw it in. He wanted money. $300 to do a temporary cover.

The quick call, started at 6-22pm ending at 7-02pm reverted to the same as the first conversation I had with John Beal. I pointed out that I couldn't believe he would do the same as he did in the first conversation in another phone call. I thought he would have had enough time to see the light, but he was instead generating things in his mind I'd said or done that I hadn't said or done, etc, etc. Going the negative path. I again, several times, brought up the need to instead, focus on resolving the problems to the best of his ability, customer #1, as a best solution.

By the time he'd finished it was almost dark, the wind was gusting, a storm was upon us, so I couldn't go on the roof to try to cover the ridge, and I didn't know where to start to cover the 50 foot of leaks.

Mr. John Beal.

I can understand the shock of receiving a Ripoff Report, or two. I understand.I can give you this one day to be totally frustrated.

But you have to be bigger than the problem that's arrived.It's only here because the issues raised are facts.You kept asking questions, and I kept answering with facts. When you're in a customer service oriented business, the best way to deal with facts is to resolve the problem to the best of your ability. To display that this is what your business is really about.I'll give you this day. You have no idea know how I feel.

Also note that this is the 3rd time John Beal Roofing has been to the house to review the problems. The third time I've had to take time to go through it all with them. The second or third set of photos you have on file.

In this photo you see under the roof, the OSB soaked to a dark color. White mold/fungi growing on the OSB that is separation in places. The water drips right down from it and also works its way down the roof soaking other areas and the wood where the gutter is outside. The roofing beams are soaking with the moist OSB right up against it. This is a 4 foot width, but there is 50 foot of this. This is by no means the worst. The photo just came out the best. Its hard to take photos in the dark. There are huge dark soaked circles the full with between the beams.

In this photo you see in the attic, the OSB roof deck soaked, the wood board it leads down to is also soaked. The gutter is on the other side of it. I had 3" gutter flashing (they call it gutter apron) installed to eliminate any gutter problems. You see the water has soaked into the beams of the building and is running down into the building below.

The roof looks like a perfect brand new roof, actually 2 years old, but it still looks new and is GAF guaranteed, parts and labour for defective materials for at least 5 years. The problem is, this roof has had a catastrophic failure and is leaking along its whole width. These are 40 year GAF Prestique Grande shingles and there is very expensive GAF Deck Armor underlay material under it. It all failed as shown in other photos.

Photo: Roof ridge mysteriously torn off a few days after calling my roofing company and being totally ignored by them for the second time in almost a year.

The roofing material is glued onto the plastic with strong glue. The shingles themselves are very strong and incredibly hard to tear. There were no animal scratches which would be the only things you could associate with it, and really only a raccoon would possibly be capable but no scratches. No storms either.

These are/were GAF Ridge Crest vented.

If GAF has any thought that the shingle could be removed they wouldnt have placed 4 bars of venting under the shingle that creates a leak hazard if the shingles removed.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.