Installation ticket

Need help installing your website, theme or a module?Save time when you let our experts do the work for you and set you up for success.

Maximum response time: 72 hours

Conditions:
Ticket is only valid once and must be used within one year of purchase.

Our PrestaShop Advisors can help you find the Support Pack that fits your needs!

Call us to find the best pack for you +33 (0)1 40 18 30 04

What the support plan does for you

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Intervention modalities:
• Provide technical information of connection ( ftp, databases…) at the password ticket subscription
• The support is available from Monday to Friday, from 9AM to 6PM CET (Central European Time).
• The support is done in French, Spanish and English.

Focus

Installation Ticket Terms:

1) Installations can only be done if the merchant is using one of the following web hosting companies:
• 1and1
• Amen
• Online
• OVH

Installation includes:
• Recovery of the ftp access of the customer (in this case, the customer will have to provide their Manager access)
• Recovery of the customer’s database or the creation of the customer database (in this case, the customer will have to provide their manager access).
• Files transfers on the server
• Website installation
• Site functionality test ( Front Office and Back office)
• Creation of an employee account
• Cancellation of a PrestaShop account

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Installation

Installation of themes :
1 – Theme installations are only available for themes purchased on http://addons.prestashop.com
2 – The customer will have to provide their Addons order number before asking for the installation of a theme
3 – The ticket is available for ONE website only

Installation of modules :
1 – Module installations are only for modules purchased on http://addons.prestashop.com
2 – Module installation that is related to the support inquiry. Feel free to contact PrestaShop support before purchasing any modules

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.