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Sales Operations Manager Vacancy

Sales Operations Manager

The Sales Operations Manager is responsible for implementing, enhancing and maintaining the systems required to support the customer contact strategy. This includes product ownership of the software in the above systems and standardization of how this is utilized by various stakeholders.

Key responsibilities

Product Owner: Sales Ticketing System

System logic handles incoming tickets in a consistent manner to optimize the course consultant activity.

Service Level Agreements (SLA) are set up correctly to escalate appropriate issues to the Unit Sales Manager.

User input provide valuable and accurate data for reporting purposes.

Troubleshooting, maintenance and enhancements on information sent via the API from lead management service.