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Join our Patient Experience Group

Our Patient Experience Group is looking for new public members to help improve services and care for patients and carers.

The group was formed in 2017 following the Trust’s merger. In that time they have worked on a range of projects to promote patient involvement and engagement, and make improvements to the care provided by the Trust who run Peterborough City, Hinchingbrooke and Stamford Hospitals.

The group ran a project to reduce night time noises that were disturbing patients’ sleep. Members of the group ran a patient audit and used the findings to make recommendations which resulted in the Trust’s Estates and Facilities team making changes to doors and bins to make them quieter.

The group has also worked on cleaning audits and helped with the PLACE (patient led assessment of the care environment) initiative.

The group is looking for people who are able to represent different groups within the local community and highlight their experiences of the Trust’s care.

Deputy Chair Geoff Pimlett said “We are now looking for new members to join our group and to reflect the diverse population that the Trust serves. It is a fantastic opportunity to learn more about hospital services, have your say, represent a particular community or group, and help shape patient experience.”

At the group’s meetings members have the opportunity to have regular updates from senior staff about issues affecting patients and carers, reports from the Complaints and PALS (patient advice and liaison service) and presentations on topics of interest like research and dementia.

Maria Finch, Head of Patient Experience, said “We are looking for people who can represent the diverse community we service in Peterborough, Huntingdon, Stamford and the surrounding areas.

“The group plays an important role in helping us to identify ways that our hospitals can improve the services which we provide to the community. They have helped us to make small and big changes that have improved the care and experience that we can offer people. Ensuring that our group represents the community means that we can continue to do this effectively.”

If you are interested in getting involved, please contact Maria Finch at mariafinch1@nhs.net or 01480 416416.