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3 Table of Contents Introduction Executive Summary 3 About This Report 8 Data Sample Information 10 Defining Help 11 Results Participants Using Help Are Better Off 12 Non-Help Participants Have Wider Risk Ranges 14 Usage Help Usage Is Growing 16 Help Usage by Participants and by Assets 16 Defaults and Plan Design Have the Biggest Impact on Help Usage 19 Profiles Type of Help Used Varies by Participant Demographics 21 Type of Help Used Varies by Age 23 Type of Help Used Varies by Account Balance 24 Predicting the Type of Help Usage 25 Retention Do Help Participants Stay with Help? 27 A Closer Look: Partial Target-Date Funds Usage Partial Target-Date Fund Usage Is Widespread 30 Partial Target-Date Fund Usage Negatively Impacts Risk 36 Partial Target-Date Fund Usage Negatively Impacts Returns 37 Conclusion and Implications 39 Methodology Appendix 42 Help in Defined Contribution Plans: 2006 through

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5 Executive Summary This report, Help in Defined Contribution Plans: 2006 through 2012, looks at the impact of target-date funds, managed accounts and online advice collectively referred to as Help throughout this report in employer-sponsored defined contribution plans. It includes an analysis of 14 defined contribution plans representing over 723,000 individual participants with over $55 billion in plan assets. By linking participant Help usage with actual investment performance results, we can observe how participant behavior affected portfolio risk and returns over the seven-year period between January 1, 2006 and December 31, 2012, which includes one of the most volatile periods in stock market history. This is the third edition of this report. It updates key analyses from prior reports while also incorporating some unique and highly informative extensions. Additionally, the data sample has been significantly expanded to include 14 plans over a seven-year period ( ). 1 The news is highly encouraging participants using Help continue to earn considerably higher returns than those not using Help and more participants than ever are using Help. Gaps in participant behavior remain, however. This study shows that retention by type of Help differs greatly, and, despite a high default rate for new employees, many participants are not using certain Help vehicles as intended. Key findings from our analysis include: Participants using Help do significantly better than those who go it alone. Across all age ranges and a wide range of market conditions, participants using Help ( Help Participants ) earned higher median annual returns than those not using Help ( Non-Help Participants ). The annual performance gap between Help Participants and Non-Help Participants median returns was 3.32%, net of fees over the period This difference can have a meaningful impact on wealth accumulation over time. For a 45-year old Help Participant it could translate to 79% more wealth at age The first edition appeared in January 2010 and covered five plans over the three-year period of The second edition appeared in September 2011 and covered eight plans over the five-year period of All returns reported in this research are net of fees, including fund-specific management and expense fees, and managed account fees where applicable. 3 If two participants one using Help and one not using Help both invest $10,000 at age 45, assuming both participants receive the median returns identified in this report, the Help Participant could have 79% more wealth at age 65 ($58,700) than the Non-Help Participant ($32,800). Help in Defined Contribution Plans: 2006 through

6 For the first time, we conducted a comparative performance analysis between managed account portfolios and target-date fund portfolios. As expected, there was only a modest difference in median annual returns, with managed account portfolios outperforming target-date fund portfolios by 0.50% (50 basis points), net of fees % of Non-Help Participants had inappropriate risk levels. Of those, approximately two-thirds were taking on too much risk, and about one-third were taking on too little risk, jeopardizing these participants ability to accumulate sufficient retirement wealth. Individuals who are at least 50 years old a group we have labeled near-retirees in this report had the widest variability in risk levels, with some in this age group having risk levels above that of the S&P 500 Index (a diversified 100% equity portfolio). This group s failure to reduce risk makes them particularly vulnerable to sudden market declines and may threaten their ability to retire. Help usage is growing with target-date fund defaults driving the increase. Managed account participants are more likely to stay with Help. Help usage by participants increased to 34.4%, an increase of nearly 5 percentage points over the 30% Help usage reported in the prior edition of this report. 5 On an asset basis, Help users accounted for 30.3% of the account balances in the plan sample. The usage of Help by assets is similar to Help usage by participants (30.3% vs. 34.4%). Yet, there are dramatic differences in usage by type of Help. Measured on a participant basis, target-date funds accounted for nearly half (49.2%) of total Help usage. However, when measured by assets, target-date funds accounted for only 12.3% of Help usage with managed accounts and online advice accounting for 87.7% of Help usage. That is, about 9 out of 10 dollars impacted by professional Help were in managed accounts or held by users of online advice. To impact the outcomes of a significant portion of plan assets, Help options need to include more than just target-date funds. 4 A comparative performance analysis of individual Help vehicles (target-date funds, managed accounts and online advice) was not performed in previous editions of this report because some forms of Help were not well represented in all companies and all years. For this report, we had sufficient data for the years to perform a comparative median returns analysis for managed accounts and target-date funds. Data limitations precluded calculating separate returns for online advice users. 5 In the 2011 edition of this report, the data for Help usage was taken between July 2010 and January In this edition, the data for Help usage was taken between January and June Help in Defined Contribution Plans: 2006 through 2012

7 Target-date fund usage led the Help category, with 16.9% of all participants investing at least 95% of their assets in a target-date fund. Target-date fund Help Participants accounted for only 3.7% of plan assets, as most had small balances. The growth in target-date fund usage is largely because target-date funds are the default investment option in 12 of the 14 plans with automatic enrollment in this study. Where the data was available, we found that 88.6% of target-date fund users were defaulted into the fund. 6 Across plans, target-date fund usage among participants ranged from a high of 35.8% to a low of 1.1%. Managed accounts were the second most prevalent form of Help, with 12.1% of all participants using managed accounts. On an asset-weighted basis, managed account users represented 15.2% of plan assets. Managed accounts usage also varied by plan, from a high of 49.0% to a low of 2.9% of participants. One plan s re-enrollment of all existing participants into managed accounts was the driving factor behind the highest (49.0%) managed account usage, once again showing the significance of defaults in Help usage. 7 Online advice Help usage was 5.4% across all plans, ranging from a high of 13.7% to a low of 0.7% of participants. Online advice users accounted for 11.4% of plan assets, with most users having significantly higher than average balances than participants using any other form of Help. Help Participants in managed accounts were significantly more likely to stay with Help than target-date fund participants. Managed account Help Participants five-year retention rate was 87.0% compared to 56.8% for target-date fund Help Participants. Partial target-date fund usage 8 is widespread. This negatively impacts participant returns. 9 Many participants were not using target-date funds as designed. Only 37.8% of participants investing in target-date funds were using them as a one-stop investment. The majority of target-date fund participants allocated only a fraction of their investments to the target-date funds. More than one in four participants (27.9%) in our study had partial allocations to target-date funds Recordkeeping data indicating default versus active enrollment was available for plan years 2010 through 2012 for six of the 14 plans. The 88.6% default rate covers only these plan years for the six plans. 7 A case study of this plan s re-enrollment can be found in the prior report, Help in Defined Contribution Plans: , available at and 8 Partial target-date fund usage was calculated based on holdings as of the start of For workers to qualify as receiving Help through target-date funds in this report, participant portfolios were required to have at least 95% of their 401(k) account invested in one or two target-date funds. Partial target-date fund portfolios are those with greater than 0% and less than 95% in target-date funds and are categorized in the Non-Help group. 10 Based on 2013 participant data. Help in Defined Contribution Plans: 2006 through

8 Partial target-date fund usage had a negative impact on returns. Median annual returns for 2010 to 2012 were 2.44% (244 basis points) lower for partial target-date fund participants than for Help Participants in the same time period, net of fees. 11 Almost three out of four (74.3%) partial target-date fund participants held less than half of their portfolio in a target-date fund, with the average allocation being 35.0% of the account. The pattern of partial allocations to target-date funds suggests influences both from active elections and plan design features, such as a match in company stock. Partial target-date fund participants tended to misallocate the remainder of their portfolios. As a result, over six in 10 (61.8%) had inappropriate risk levels for their overall portfolios. Type of Help used varies greatly by age and account balance. Multiple Help options are required to meet participant needs. Plan sponsors that do not offer all three types of Help are likely to underserve significant population segments. Younger participants with smaller balances were most likely to use target-date funds, while younger participants with larger balances were most likely to use online advice. Older participants, including near-retirees, were most likely to use managed accounts. Automatic enrollment of new hires into target-date funds created high Help usage among the youngest groups of participants. Among Help Participants, 88.2% of those under age 25 and 68.5% of those between ages 25 and 35, used target-date funds. Target-date fund Help Participants averaged 38 years of age and had a median 401(k) account balance of $3,972. The majority (54.0%) of Help Participants age 55 and older used managed accounts. For Help Participants with account balances above $15,000, managed accounts were the most widely used form of Help, with the highest usage among participants with account balances between $50,000 and $250,000. Managed account users averaged 48 years of age and had a median 401(k) account balance of $44, Earlier years were not included as the data was not sufficient to reliably calculate separate returns for the subcategories. 8 Help in Defined Contribution Plans: 2006 through 2012

9 Higher balances correlated with increased usage of online advice. Online advice was the most popular form of Help for individuals with balances above $250,000, and the second most widely used form of Help for participants with defined contribution account balances between $50,000 and $250,000. Online advice Help Participants averaged 45 years of age and had a median 401(k) account balance of $72,732. Target-date fund Help Participants had the lowest average deferral rates (4.4%) of any group, including the Non-Help Participants who had an average contribution rate of 6.6%. Help Participants using managed accounts contributed 7.5% on average and those using online advice contributed 9.0% on average. All groups with the exception of the target-date fund Help Participants, saw their average contribution rate increase from the prior version of the report Contribution rates for managed account Help Participants increased from 6.9% to 7.5%, and for online advice Help Participants from 8.4% to 9.0% compared to our prior report. Non-Help Participant contribution rates increased from 6.3% to 6.6%. Help in Defined Contribution Plans: 2006 through

10 Introduction: About This Report This report analyzes the impact and use of employer-provided professional investment help in defined contribution plans. It builds upon two prior editions of this research published by Aon Hewitt and Financial Engines in early 2010 and late Our last report included eight large plan sponsors and looked at the five-year period between 2006 and 2010; this report includes 14 large plan sponsors and examines the seven-year period from 2006 through Employer-provided retirement systems play a critical role in helping participants meet their financial and retirement needs. For more than three-quarters of employers (77%), a defined contribution plan is the primary source of retirement income for their employees, according to Aon Hewitt s 2013 Trends & Experience in Defined Contribution Plans study of more than 400 employers. 13 To help employees manage the risks and challenges of retirement planning, more and more plan sponsors are offering investment help and advisory services to their 401(k) participants. Aon Hewitt s 2013 Trends & Experience in Defined Contribution Plans research also shows three-quarters of employers now offer some type of professional investment help to participants. Online advice and managed accounts are increasing in prevalence with 46% of plans now offering online advice, up from 37% in Managed accounts have had the largest increase in growth in the last few years with 52% of plans now offering this service, up from 29% in Also, 86% of employers currently offer target-date funds, up from 81% in The central question in previous editions of this report was whether participants using target-date funds, managed accounts and online advice collectively referred to as Help throughout this report were better off than those who did not use Help. Now, over a longer period, we examine that question again, and we again look at Help usage to continue to deepen our understanding of participant behaviors and preferences. New to this report is a look at retention. That is, once participants start using Help, do they stay with it? And, does retention behavior vary by type of Help? Previously we reported on a variety of actions and behaviors of participants not using Help, such as holding inappropriate risk levels, investing in inefficiently diversified portfolios, engaging in market timing, or holding concentrated positions in company stock. While such problems remain cause for concern, in this report we examine a different issue in greater detail the portfolio outcomes of participants who are not using target-date funds as designed Trends & Experience in Defined Contribution Plans, Aon Hewitt. 10 Help in Defined Contribution Plans: 2006 through 2012

11 This report has been a collaborative effort between Aon Hewitt and Financial Engines. Each company contributed complementary participant data, financial technology and portfolio analytics that helped make this report possible. It is our hope that plan sponsors, providers and policy makers will find this data useful and use it to help more American workers achieve secure retirements. Help in Defined Contribution Plans: 2006 through

12 Introduction: Data Sample Information Usage and Profiles The data included in this report was drawn from 14 defined contribution plans; the sponsors of which are joint clients of Aon Hewitt and Financial Engines. The plans vary in size from 4,000 to more than 150,000 participants. Collectively, the plans represent more than 723,000 participants with over $55 billion in assets. All 14 plans met the study criteria of having all three forms of Help (target-date funds, managed accounts and online advice) available to their plan participants, although they may have introduced the various forms of Help at different times. Eight of the 14 plans in this report were also represented in the most recent edition of this report published in September The current data sample is a superset of the 2011 study. In terms of plan design, 13 of the 14 plan sponsors automatically enroll new employees in the 401(k) plan. All but one of these plans has target-date funds as the default investment option; the remaining one uses managed accounts as the default investment option. The following table provides a general overview of the plans included in the study: Plan Feature Auto-Enrollment Target-Date Funds as Default Investment Option Managed Account as Default Investment Option Plans with Feature Company Stock as Investment Option 8 The Usage and Profiles sections of the report rely on 401(k) account and savings data collected between January 1 and June 30, Each individual participant s Help classification was assessed and based on the form of Help, if any, the participant was using when the data snapshot of the participant s 401(k) account was taken. Similarly, the above plan design information (such as company stock as an investment option) is based on the plan rules in place during the same 2013 time frame. Results The Results section focuses on participant portfolio returns and risk levels from January 2006 through December For the Results section in this edition of the report, 14 plans met the criteria of having returns data for at least one form of Help available for the entire range of Help in Defined Contribution Plans: 2006 through 2012

13 Introduction: Defining Help This report focuses on three prevalent types of professional investment help provided by employers in defined contribution plans today. 14 Target-date funds Managed accounts Online advice Throughout this report, target-date funds, managed accounts and online advice are collectively referred to as Help. In addition, we applied the following requirements to each type of Help: Target-date funds Target-date funds are generally intended to be a one-stop investment product, with a participant s entire portfolio invested in a single targetdate fund. Therefore, participants were required to have at least 95% of their 401(k) account invested in one or two target-date funds to qualify as receiving Help for this report. 15 Partial target-date fund portfolios, that had allocations of greater than 0% and less than 95% in target-date funds, were categorized in the Non-Help group. Later in the report, we examine the characteristics of the partial target-date fund population in more detail. Managed accounts Participants who enroll in a managed account program have their 401(k) accounts professionally managed by the managed account provider, relieving the participant from having to make ongoing investment decisions. To qualify as using Help through managed accounts, participants had to be currently enrolled in a managed account program. The managed account program does not allow for partial usage; the member s entire account must be enrolled in the program. Online advice Online advice provides participants with specific savings and investment recommendations for their 401(k) accounts. It is up to the participant to implement the advice at a time of their choosing. To qualify as receiving Help through online advice, participants must have used online advice at least once within the last 12 months. 16 Participants who last used online advice more than 12 months ago were categorized in the Non-Help group. Non-Help Participants Participants not using any of the three types of Help were placed in the Non-Help group Trends & Experience in Defined Contribution Plans, Aon Hewitt. This report shows 86% of plans offer target-date funds. It also shows 52% of plans offer managed accounts and 46% offer online investment advice. 15 In many cases a participant s retirement year will lie between two target-date fund years. In such cases it is considered appropriate usage for the participant to allocate their portfolio between the two adjacent target-date funds. To avoid excluding such use cases, we allow target-date fund users to invest in two separate target-date funds. 16 The Usage and Profiles sections of the report rely on 401(k) account and savings data collected between January and June To be considered an online advice Help user, the participant must have used online advice in the 12-month period prior to this date range. Help in Defined Contribution Plans: 2006 through

14 Results: Participants Using Help Are Better Off The first dimension on which we compared Help Participants to Non-Help Participants was portfolio returns. In this report we analyzed 14 companies over the seven-year period from 2006 through The prior edition analyzed eight companies over five years (2006 through 2010). Consistent with prior findings 18, we found that Help Participants earned significantly higher returns than Non-Help Participants across all age groups. This is illustrated in Figure 1, which shows the median returns for Help and Non-Help Participants across a range of age groups. FIGURE 1: MEDIAN RETURNS 14% 12% Help Non-Help 10% Annual Return 8% 6% 4% 2% > 60 Age On average, across eight different age cohorts, the difference in annual returns for Help Participants was 3.32% (332 basis points 19 ) higher than for Non-Help Participants, net of fees. 20 Additionally, the difference in annual returns for Help Participants was better in each age group, with the median annual performance difference ranging from 2.13% to 3.70%. 17 Please see the Methodology Appendix for more details. 18 The first edition of this report, Help in Defined Contribution Plans: Is It Working and for Whom?, was published in January The second edition, Help in Defined Contribution Plans: 2006 Through 2010, was published in September basis points = 1%. 20 All returns reported in this research are net of fees, including fund-specific management and expense fees and managed account fees where applicable. 14 Help in Defined Contribution Plans: 2006 through 2012

15 Both the average difference in returns of Help Participants and the pattern across age categories are consistent with the prior editions of the report. In the first and second editions of this report, Help Participants returns were higher than Non-Help Participants by 1.86% (186 basis points), net of fees, for the period and 2.92% (292 basis points), net of fees, for the period It is important to note that the returns shown in Figure 1 are median annual returns. The number of observations a participant has in the overall data set will be determined by how many full calendar years they are participating in their company s 401(k) plan. For example, a participant with seven full calendar years of participation will appear in the final data set seven times, while a participant with one full year of participation will appear only once in the data set. To mitigate the impact of variations in the number of participants across the years, we equal-weighted the years in our analysis. An alternate methodology would be to calculate mean (or average) compound or cumulative returns. This methodology was not employed because it would require seven full years of data for every participant. Those with fewer than seven full years would be excluded entirely from the data set, and such exclusions can significantly distort the results and reduce their statistical significance. The Value of Help The higher returns earned by Help Participants can have a significant impact on their portfolio balances. As an example, consider a Help Participant and a Non-Help Participant. If both invest $10,000 starting at age 45 and receive the median returns for each age segment shown in the report, by age 65, the Help Participant s portfolio could be 79% larger than the Non-Help Participant s portfolio ($58,700 for the Help Participant vs. $32,800 for the Non-Help Participant) a substantial difference in retirement wealth Please see the Methodology Appendix for additional details. Help in Defined Contribution Plans: 2006 through

16 Results: Non-Help Participants Have Wider Risk Ranges FIGURE 2: PORTFOLIO RISK RANGES 20% Risk (Annual Standard Deviation) 15% 10% Help Non-Help Stock Index 5% Age Bond Index > 60 A second dimension on which we compared Help Participants to Non-Help Participants was portfolio risk. For this, we used the standard deviation of returns, which measures how variable the portfolio s returns are likely to be over a given period of time. 22 In Figure 2 we show the middle 50% 23 of risk levels for both Help Participants and Non- Help Participants, as well as the risk levels for a Stock Index and Bond Index portfolio for comparison purposes. 24 Similar to the second edition of the report, Non-Help Participants had a much wider risk range than Help Participants. Although the upper end of the Non-Help Participants risk range decreased from the second edition, this was offset by a decrease in the lower end of their risk range. The upper end of the risk range was still above that of a well-diversified all-equity portfolio. 25 The risk range was the widest for near-retiree 22 All reported risk levels are forward-looking annual standard deviation values. Please see the Methodology Appendix for additional details. 23 This is also known as the interquartile range. For each category, the bottom line shows the 25th percentile of risk levels and the top line shows the 75th percentile of risk levels. 24 The Stock Index portfolio is based on the Standard and Poor s S&P 500 Index and represents a diversified all-equity portfolio. The Bond Index portfolio is based on the Barclays Capital U.S. Aggregate Bond Index and represents a diversified all-fixed income portfolio. Additional details can be found in the Methodology Appendix. 25 As proxied by the S&P 500 Index. 16 Help in Defined Contribution Plans: 2006 through 2012

17 Non-Help Participants, which is a concern given they have the least amount of time to recover from portfolio mistakes or a market downturn. To provide additional insight into how many participants had portfolios with inappropriate risk levels, we calculated the percentage of participants who were outside the range of appropriate risk levels. In this report, the majority of Help Participants had risk levels in the 10% to 18% range, so we used this as our proxy for appropriate risk levels. 26 This range is comparable to a selection of well-diversified portfolios holding a combination of equity and fixed income investments. Results are shown in Figure 3 below. FIGURE 3: PARTICIPANT RISK RANGE DISTRIBUTION Risk Range Too High (> 18%) Appropriate (10% 18%) Too Low (< 10%) Help Participants 3.6% 88.6% 7.8% Non-Help Participants 38.9% 39.5% 21.6% We found that approximately 60.5% of Non-Help Participants had inappropriate risk levels. Approximately two-thirds of those were taking on too much risk, which makes them especially vulnerable to market downturns. Approximately one-third were taking on too little risk, which can result in insufficient portfolio growth. Although opposing problems, both too high and too low risk can jeopardize a participant s ability to retire at a time of their choosing. Next we look at Help usage are participants responding to Help services offered by their employer? 26 This is a conservative approach that tends to underestimate the amount of Non-Help Participants at an inappropriate risk level because it does not consider whether the portfolio risk level is age-appropriate. Help in Defined Contribution Plans: 2006 through

18 Usage: Help Usage Is Growing Based on the definition of Help in this report (see page 11), more defined contribution participants are using Help within their employer-sponsored defined contribution plans than in our previous reports. Over one-third of participants (34.4%) currently use some form of employer-provided Help to manage their defined contribution accounts, up nearly 5 percentage points from the 30% Help usage in our previous report. While the average Help usage across the 14 plans in this report was 34.4%, total Help usage by plan ranged from a low of 17.7% to a high of 55.7%. Of the participants in this report, 16.9% were target-date fund Help Participants, % were managed account Help Participants and 5.4% were online advice Help Participants. 28 FIGURE 4: HELP USAGE BY PARTICIPANTS 29 Target-Date Funds 16.9% Non-Help 65.6% Managed Accounts 12.1% Online Advice 5.4% The target-date fund Help category grew to 16.9% of participants, up from 10.2% in our previous report. This growth has been primarily driven by the high incidence of new-hire automatic enrollment and the use of target-date funds as the dominant plan default investment option. We will look at the role of defaults and plan design in a subsequent section. 27 Total target-date fund usage (target-date fund Help Participants plus partial target-date fund participants) was 44.9%. 28 Total online advice usage (including less frequent users not included in online advice Help) was 15.0%. 29 Average usage values are calculated across all sponsors by equal-weighting each participant observation. 18 Help in Defined Contribution Plans: 2006 through 2012

19 Managed account usage was 12.1% in this report, compared to 13.8% in the previous report. The change was due to sample differences created by the addition of new plans to the data set for this report. Among the eight plans in our last study, managed account usage increased to 14.0%. Total online advice usage was 15.0%. However for purposes of this report we define online advice Help Participants as participants who used online advice at least once in the prior 12 months. Using this Help definition, we found 5.4% of participants in the online advice Help category, compared to 5.7% in the previous report. Help usage looks very different when compared by assets. Figure 5 below shows the usage of different forms of Help by assets. FIGURE 5: HELP USAGE BY ASSETS Target-Date Funds 3.7% Managed Accounts 15.2% Non-Help 69.7% Online Advice 11.4% Overall, total Help usage weighted by assets was relatively similar to the total Help usage weighted by participants (30.3% vs.34.4%), but there were big differences by type of Help. Managed accounts and online advice accounted for a much larger percentage of assets than target-date funds. This is due to the fact that target-date fund Help Participants had dramatically lower balances than managed account and online advice Help Participants. The combination of managed accounts and online advice represented 87.7% of Help usage by assets, or nearly 9 out of every 10 dollars impacted by Help. These results suggest that to meaningfully impact the outcomes of a significant portion of plan assets, it is necessary to augment Help options to include more than just target-date funds. Help in Defined Contribution Plans: 2006 through

20 We next look at the range of Help usage across plans and explore some of the potential reasons for variability in Help usage. A later section will examine the participant retention for Help, which can be just as important as the initial adoption of Help to the longrun retirement readiness of plan participants. 20 Help in Defined Contribution Plans: 2006 through 2012

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