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Customer Reviews for JC Mart #4

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JC Mart #4

Barbara c P.
on
2/17/2019

Rating:

Train employees on checking in and out trucks

Ricky B.
on
12/25/2018

Rating:

Attendant wasn’t familiar with the check-out process and the dolly that was reserved wasn’t in the truck so we had to go an extra 20 miles to another location to pickup a dolly. We were 45 minutes late for our scheduled meet time with the movers at our house, but we still had to pay the per hour rate of 50.00 an hour and we only
had an allotted time scheduled for the crew

Michael P.
on
12/1/2018

Rating:

The agent was very nice and efficient.

joey s.
on
10/1/2018

Rating:

Customer did not leave a comment.

Andrea S.
on
9/5/2018

Rating:

Nice people - the connection to U-Haul return systems caused some delays, though.

John A.
on
8/27/2018

Rating:

This comment is not based on this location itself. It is about the fact that upon pick up there was a pre-determined location to drop off the truck. After leaving, I recieved a text changing the drop off location to another place 30 minutes away. We tried calling to see if we could still drop off at the original location but waiting over 12 minutes for someone to pick up. They then attempted to transfer us to the "transportation department" and we were hung up on. After being fed up, we just drove to the further location.... in the middle of nowhere and 30 minutes away and adding an hour to our day after spending the entire day moving. Absolutely ridiculous. I don't understand why the drop off location was changed after we left. Someone should have called us instead of sending a text through the app.

joel s.
on
8/12/2018

Rating:

Everyone was very nice. Truck was clean and almost new. This is a gas station/mini mart and we returned the truck the same day, after the uhaul staff had left and the lady went out of her way to reach someone to assist.