Monitor the internal helpdesk queue and respond, track, analyze, and facilitate timely resolution of inquiries Coordinate and assign technology vendors to assist with resolution of helpdesk inquiries, follow the ticket through to resolution and guarantee the employees issue has been resolved Set up and maintain user accounts by adhering to technology standards as defined and developed by technology team within the IT Control documentation for internal and external clients. Maintain the user access entitlement review spreadsheet ensuring it contains review dates and frequencies for predetermined review items (e.G. Active directory, business applications, etc) Set up end-user workstations and software applications for employees, ensure the items on systems access checklists are appropriate, authorized and complete. Install, test and modify configurations, utilities, and settings for workstations and other hardware equipment including printers. Implement and manage the rollout of software applications