Please Help, I have UVERSE wireless internet, phone, and TV service in my home. All the laptops in my home use the internet wirelessly. I have had 2 different Samsung 390G cell phones and both have the "Authentication Failed" message after I type in my 9 digit "Wireless Network Key" number. I have even tried the "System Password" number, which is a 10 digit number just in case I'm entering the wrong number.

I very helpful forum member here mentioned to do a hard reset by removing your battery while the phone is on and wait 30 secs and turn the phone back on and try connecting to WiFi then. Well that didn't work. A "soft-reset" in the phone menu screens didn't work either. Someone else mentioned changing your WEP to either 64 bit or 128 bit, but I have no idea how to do that on either my 390g or my home network web home page.

Authentication isn't about your passcode. Your Uverse router might have a certificate requirement and I"m not sure 390G can deal with that. I have a Netgear wireless router and have no issue connecting, always works.

If a certificate is the issue, you have to copy the Uverse certificate to your 390G's microsd card. Then from your phone's Security menu you have to apply that certificate and I don't know how you can do that or if it can be done.

So, I'm saying, you should call Uverse tech support for a router solution. They don't care what device you're using, they just need to understand your situation.

"Set a static IP address. If you're having problems connecting, choose "Edit Network" and under IP/DNS Setting, choose "Static". You will then have to configure the settings specific to your router using your keen sense of Google Fu."