about dog jumping up

Was in Pets At Home this morning picking up bits for the cat, and hadn't really been aware before that pets were allowed in (it's a pet shop, makes sense), but there was a young girl with her dog, which was on it's lead, standing in front of me at the checkout.

Her dog jumped at me, not in an aggressive way, but because I couldn't move backwards out of it's way, I did a kind of sideways shuffle to try to get out of the way, because she couldn't stop him.

The parents of the girl came over and controlled the dog, and said, oh, he's just being friendly, he's just a puppy, and I said, oh no he hasn't hurt me at all, but he has made quite a mess of my coat (light grey & covered in dirty paw prints), and they just gave me a nervous smile, and it was their turn to be served.

I let them finish paying for their stuff, and smiled & said my coat's actually dry clean only, and I will have to get it cleaned. Again, nervous smile from both, but no offer to pay for it, then turned to leave. So, I had to say again, again with a smile, my coat's dry clean, and your dog has made an awful mess of it, I think you should offer to pay to clean it.

They were NOT HAPPY. Mum & daughter left, Dad then starts shouting at me, saying I have ruined his daughter's birthday present, and what do I expect in a pet shop, then stormed out.

I waited a bit, then followed him out & took a photograph of his car registration number. Went back in & assistant apologised & offered to get a cloth & some water to see if it would make a difference. it didn't

I'm not really sure if there's anything I can do, but AIBU to be pissed off that I was shouted at & now have to pay to clean my coat, all for a couple of packets of buggering Dreamies.

As a dog owner I would say YANBU on this one. If a dog jumps up then an owner should have the control to move it away... If a kid can't then they need to not be holding the lead. Not sure what you can do about it though. Dog owners like that give the rest of us a bad name.

YANBU. I have a puppy and in the transitional period where they're not yet trained to not jump up (amongst other things) you have to be really careful with control of them. I watch mine like a hawk but if she did jump up at someone (I accept nobody is perfect including me!) and caused a mess of their clothes I absolutely would pay for them to have it dry cleaned.

YANBU if it marked your coat but given it had been walking on a lino floor and presumably on a paved surface before that it's probably just dust that will brush off easily, rather than a thick coating of liquid mud that will need the attention of a dry cleaner. I'd go over the marks with a proper clothes brush before putting it in to be cleaned.

YABU. It's a pet shop, which welcomes dogs, some of which will be less well trained than others, being puppies. You are being very precious about your coat and I wouldn't have got angry with you. Just brushed you off, as you should be just brushing off the minor marks from your coat.

YANBU, from another dog owner. It's up to us to ensure our dogs don't make nuisances of themselves in public. If that had been me I would feel a) that I'd let my dog down by not paying attention to the situation and his excitement and b) apologetic towards you and responsible for paying for your dry cleaning.

I'm not going to pursue it, I think I thought if he saw me taking a photograph of his number plate, it might be at the back of his mind that I might.

Most of the marks have come out, but there is one lovely dark splodge right on the front.

I think I would have been much less pissed off, if they had immediately apologised and offered to pay to get it cleaned, and we would have then gone into the "No, not at all", "I insist", "No, honestly".

Personally, mud dries and brushes off. If it stained and wouldn't come out with a good clothes brush then different story. But again I would challenge this as a) puppies generally are not walked in that sort of environment where they get that muddy until vaccinated and b) as someone said in a shop environment. You could also have kept your distance if you were that worried about it. It is a bit like going to the zoo and complaining about the smell.

I don't like being jumped up at and am still trying to train our dog not to do it - v stubborn chocolate lab/springer cross so not sure I will ever get it through to her, but I do understand that it is in the nature of dogs to want face to face contact and they do love people and that is why they do it. It is the nature of the animal and also the place where you were