Special Assistance Services

Do diabetic customers need to preadvise?

Diabetic customers do not need advance medical clearance to travel provided their condition is stable. If a customer is unable to administer their own medication then they should travel with an accompanying passenger.

A doctor's letter should be carried confirming the requirement to carry syringes, needles and medication onboard the aircraft Please note that syringes, needles and medication must not be disposed of onboard the aircraft.