FAQ During COVID-19

We’ve compiled a list of Frequently Asked Questions (FAQ) from members during COVID-19 (Coronavirus). You can click on any question to expand and read the answer.

This FAQ is being continuously updated so please check back frequently for the latest information.

Still need to ask a question? Please help us and your fellow members during this time as we have a higher volume of calls coming into the Contact Center – If you need to contact the Credit Union, please send a Secure Message through Online or Mobile Banking to discuss your financial needs. You may also send a message by using the Contact Us form on our website.

While LA Financial Credit Union remains open, please check our COVID-19 Updates page for the latest information on branch closures and special business hours at branches.

Please help us and your fellow members at thistime byfirst attempting to conduct your business online whenever possible through Online and/or Mobile Banking.We are experiencing high call volumes, and almost all financial transactions and loan applications can be completedonline. We appreciate your understanding & patience.

If you need to contact the Credit Union, please send a Secure Message through Online or Mobile Banking to discuss your financial needs. You may also send a message by using the Contact Us form on our website.

We highly recommend using these banking channels to conduct your financial transactions during this time:

We understand that there may be concerns right now due to market volatility caused by COVID-19 and we want you to rest assured that your money is safe. LA Financial Credit Union is a financially sound and strong institution. Deposits up to $250,000 (per depositor and per ownership category) are insured by the National Credit Union Association (NCUA). Learn more about how your accounts are federally insured here.

For temporary branch closures, we will still be available through Online & Mobile Banking and by phone. As this is a continuously changing situation we will update you further when we are able to re-open any temporarily closed branch. Please visit our COVID-19 Updates page for the latest information.

If you’re experiencing a financial hardship due to layoff, reduced hours, loss of income, etc., we have a Member Emergency Loan available up to $5,000. You must already have an existing membership with us in order to apply. Please click here for further details.

While it’s always good to have some cash available, there is no need to go to a branch or ATM and take out unnecessary levels of cash. Your Debit/ATM and credit cards will continue to work as they normally do. As with all forms of payment (cash or cards), remember to wash your hands thoroughly and avoid touching your face or mouth. As a alternative to visiting a branch for withdrawals, there are over 30,000 ATMs available for members.

The credit union is actively monitoring the current situation and has a process in place to review and modify the availability of cash or debit card transactions as needed. At this time, we continue to operate as normal. Refer to our Electronic Services Account Agreement for current limits.

Yes, you can still access your accounts through online and mobile banking and by phone. Should the Credit Union be required to modify our operating hours, our internal operations will continue to function, including ACH and payroll postings, mobile deposits, and debit cards will continue to work.

At this time, no changes are anticipated related to Regulation D transfer limitations. Regulation D is a federal regulation that controls the number of times each month that funds may be electronically transferred from your Savings account. Currently, Regulation D allows for 6 transfers from your Savings account per month. We will let you know should regulatory changes provide for exceptions.

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are made to maintain the accuracy of information presented on the LA Financial Credit Union web site, we cannot guarantee that all information is current.
Please contact the Credit Union call center directly for the most current information at 800.894.1200. LA Financial Credit Union Routing Number: 322077562

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