Intelligent solutions offer insurers big returns

Intelligent solutions offer carriers the opportunity to meet customer experience demands of the future and to achieve the levels of efficiency they need to compete in a digital world. Insurers must not only think smarter but execute smarter by embedding intelligence into every business process. In order to achieve this, insurers must be ready to take the technologies out of the lab and deploy them at scale.

Unleashing a potential $10 billion to $20 billion profit boost for North American carriers.

Leading insurers that use intelligent solutions to reinvent the customer experience and to drive human-machine collaboration are achieving returns in excess of 10 times their investment in the technology.

Creating Value Using Intelligent Solutions: Total US Insurance Industry

*L&A: Individual Life and Individual Annuity segments only. Based on Accenture Analytics estimates.

*P&C: All Personal and Commercial lines. Based on Accenture Analytics estimates.

But most insurance organizations remain relatively immature in their use of intelligent automation and have yet to scale and industrialize their intelligent solutions deployments. Their challenge is to move beyond using intelligent solutions for incremental process improvements, towards completely reimagining their business processes and customer experiences.