When I offered a £5 off voucher at the check out," which I had been given from another Shoe Zone store", it came up as the voucher had already been redeemed. As I told the store manager " if the voucher had been already used, then why did the shop not keep the voucher if it was redeemed previously."? I assured the manager that I had not used the voucher before.The manager did however offer a 10% discount off my bill. However, as this was conducted in front of other customers at the till. it was very upsetting and embarrassing, as it was coming across as if I was not being truthful, which, I pride myself of being just that. I will in future think twice before entering a Shoe Zone Shop again.

Reviewed by Patricia, on Thu, Jan 28, 2016

Helpfulness of our store team

Presentation of stock

Product choice

Product availability

Average

Kelly the cashier was very helpful and went out of her way to help. She looked for some boots for me and was so helpful really impressed