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Update Maintenance ProgramTM

How does your maintenance generally work?

Maintenance is not required. If you stay current on your maintenance, the price
is 20%* per year of the
list price of the licenses, and you receive
all of the updates and upgrades while your maintenance is current. UMP does not include Phone Support.

Quick Summary

Customers that have purchased the Upgrade
Maintenance Program (UMP) will receive the current release of
QuoteWerks, and all updates and upgrades released during the
12 month UMP period. The UMP is only offered in 12 month
periods. Customers are not required to purchase the UMP. However,
if customers wish to receive updates that are released, they
would need to purchase the UMP at that time.

UMP does not include Phone Support.

Customers that are not current on UMP can contact QuoteWerks
direct sales (407-248-1481 or sales@quotewerks.com ) or
their local QuoteWerks dealer to purchase the Update
Maintenance Program.

At Aspire, we approach version upgrades and updates
differently than most software companies, focusing on
frequent updates and
less version upgrades which results in our customers receiving more
features sooner.

Update Maintenance Program Categories

There are 4 UMP price categories. The pricing for the UMP
varies based on several factors including how many licenses
you currently own and how long your UMP has been expired.

Category A - Expired less than 30 days

If the customer purchases the UMP during the first 3 months from original purchase, the price
will be 20%* of the list price of the current number of
QuoteWerks edition licenses plus 20%* of the list price of
the current number of QuoteWerks Real-Time module licenses.

The customer will receive the current QuoteWerks
update and 12 months of updates starting on the purchase
date of the UMP.

Category B - Expired 31 days to 12 months

If the customer purchases the UMP during this time frame,
the price will be 35% of the list price of the current
number of QuoteWerks edition licenses plus 35% of the list
price of the current number of QuoteWerks Real-Time module
licenses.

The customer will receive the current QuoteWerks
update and 12 months of updates starting on the purchase
date of the UMP.

Category C - Expired 12 months to 24 months

If the customer purchases the UMP during this time frame,
the price will be 50% of the list price of the current
number of QuoteWerks edition licenses plus 50% of the list
price of the current number of QuoteWerks Real-Time module
licenses.

The customer will receive the current QuoteWerks
update and 12 months of updates starting on the purchase
date of the UMP.

Category D - Expired greater than 24 months

If the customer purchases the UMP during this time frame,
the price will be 65% of the list price of the current
number of QuoteWerks edition licenses plus 65% of the list
price of the current number of QuoteWerks Real-Time module
licenses.

The customer will receive the current QuoteWerks
update and 12 months of updates starting on the purchase
date of the UMP.

Update and Upgrade fulfillment

Updates and upgrades are made available for download from
our website. Includes the updated software only. No
additional phone support or physical update
material is included.

Let's think it through - Is the QuoteWerks
Update Maintenance Program a good deal?

Users sometimes object to paying for updates. The reason
for this objection is usually based on the user's
experience with other software products releasing updates
that have very few new useful features with a big sticker
price slapped on them. QuoteWerks updates shatter the
traditional definition of what an update contains and how
much it costs.

We created our Update Maintenance Program programs not to
squeeze money out of our customers in return for nothing,
but rather for us to receive funds for the new major
features that we are adding to the product almost every
month. Other companies simply don't offer all the new
features so rapidly, and make their users wait for one or
two years until the next version is released.

We implemented the Update Maintenance Program route so that we can offer
these new features to our customers as quickly as possible. In fact,
since the QuoteWerks v4.8 release in 2012 we have released over
240 in the currently shipping QuoteWerks v4.9 Build 4. Our users have
benefited from those 240 features during these 17 months.

As part of our updates philosophy, we strongly disagree
with forcing customers to pay annual maintenance on a
software product when they may not need or want the new
features. So, with the QuoteWerks Update Maintenance
Program, you only purchase the Update Maintenance Program
when you feel the new features included in the update is
worth paying for. Customers that do always want to have
access to all our updates and upgrades every month, will be
able to receive them for a low price of 20%* per 12 month
period.

How often are updates made available?

There is no set time frame, but we make changes to
QuoteWerks almost every day. On average we release 3-4
updates per year. Each update usually includes around 30
changes, and you can see all these
changes as they are released.

How to order

Send us an e-mail at sales@quotewerks.com or
call us at: 407-248-1481 to get a price
quote on the Update Maintenance Program for you.

Return Policy

There is a 30-day money
back guarantee from the date of purchase on QuoteWerks licenses that have not been registered. Licenses
only need to be registered by the 30th day of use, so the customer has up to 30 days
to determine if they would like to return the license(s). Edition Upgrades,
Maintenance, Etilize subscriptions, and QuoteValet annual
subscriptions are non-refundable (unless all purchased together in the initial
purchase, within 30 days of original purchase, and licenses are not registered). Please contact a sales
representative for additional information regarding product returns.