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Tardiness is the #1 complaint against Gillette Chimney Repair Services

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Over 368 reviews forGillette Chimney Repair Services from people just like you.

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"I hired

without getting any other estimates. I like being comfortable with who i let in my house and

had so many" ...More excellent reviews that i figured if i was ok with what his estimate was i just going to go with him. He estimated $1000 to install a liner without coming over to see it. Once he arrived he read my furnace manual and saw that the company recommended a different type of liner than what he brought with him. Instead of just installing what he brought he left to go get the correct one. The correct one was installed and he put on a new chimney cap as well. There were no

charges, no extra charges for having to go get a different liner, just great friendly service.

-Joseph F.

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"Both guys were very professional up until they tried to sell me a product that it turns out I did not need. I have several hairline cracks in the back of my fireplace." ...More We discussed this with the company that sold us the fireplace. They disagreed that we needed to purchase one of two different products, ($265.00 - 310.00) When they left my home it was as clean as when they arrived.

Angie's Answers

Most all professional chimney sweeps now utilize the National Fire Protection 211 Standard for chimneys, fireplaces , Vents and solid fuel-burning appliances for chimney inspections, which determines when and whether he has to access the roof.

There are 3 levels of inspection The most commonly performed are Level 1 and level 2 are listed:

Level 1 Done as Annual Inspection

Routine cleaning of the flue

Direct replacement of a similar appliance

Level 1 inspection is recommended for a chimney under continued service under the same conditions with the continued use of the same appliance.

IN A Level 1 inspection, your chimney service tech should examine the *READILY ACCESSIBLE portions of the appliance and the chimney connection. HE will be looking for basic Soundness of the chimney structure and flue as well as the basic appliance installations and connections. HE will also Verify that the chimney is free of obstruction and combustible deposits.

* Readily accessible Means that no special equipment is required to gain such access, ie.Ladder

LEVEL 2 Upon sale or transfer of a property

After an operating malfunction or an external event is likely to have caused damage to the chimney

Addition or removal of one or more connected appliances, or the replacement of an appliance withone of a different type, a different input rting or a different efficiency.

Prior to relining or replacement of the flue lining

Level 2 insp. are required when any changes are made to the system. Changes can include a change of Fuel Type, changes in shape or material in the flue,Replacement or addition of an appliance of a disimilar type, input rating or efficiency. Building fires, chimney fire or other seismic events as well as weather events or obvious construction defects would be indicators that a level 2 is warranted.

Level 2 includes everything in a level 1 PLUS the *Accessible portions of the chimney exterior and interior including attic, crawl spaces and basements. it addresses proper clearances from combustible in accessible locations.There are no speciality tools required to open or access doors, panels, or coverings during a level 2 insp. The level 2 insp should also include the visual inspection by video scanning equipment or by other means in order to examine the internaql surfaces and joints of all the flue liners inside the chimney structure. No removal or demolition or any permrnantely attached portions of the chimney or building structure or finish shall be required in a level 2 insp.

*ACCESSIBLE means if you can get to it with special equipment do it but you dont have to take apart anything for said access. Use of ladders and cameras just no demolition.

LEVEL 3 SEE NFPA 211 STANDARD FOR DETAILS

***THE REAL ANSWER to this question lies with the accessibility of the top of the chimney and roof type. Most professional sweeps want to examine up close the top of the chimney for cracked masonry crowns , which is very common, Flashing issues, top view down flue, and for prefab chimneys to insp the condition of the Chase cover and cap.

Note that the use of a special tool (ladder) to gain access to the chimney is under a level 2 inspection, which can be additional costs since it is a much more thorough inspection.

It is possible to sweep and do a level 1 insp. without accessing the roof.

Also most professional sweeps have equipment that allows us to sweep the chimney with a rotary system that is operated from inside at the fireplace opening and achieve a much better cleaning than pushing brushes down from the top and without getting on the roof. We also video scan the flue from the hearth so the homeowner can be a part of that inspection or "chimney-oscopy". They see the live action of the top of the chimney and conditions that exist inside their system so when they get their report they know they are not some stock pics that could be used to sell repairs but the actual pics of the conditions they viewed in their system. And we do not have to access the roof.

If the chimney access requires multiple ladders or is a "brush with death", there could be extra cost, and the sweep would make an onsite decision regarding the ability to safely reach the top of the chimney or have to use a lesser option of binoculars or rely on experience to determine whats going on up top based on visible symptoms, if access is too dangerous or not possible.

So don't discount a sweeps knowledge or ability on whether he gets on the roof or not. Check him out on referral sites , company web site, credentials, training and experience. Get referals and check on liability insurance and you should be able to find a sweep that can meet your need. If you are in North Carolina check us out at ClassicChimney.com. For the last 25 years we have been sweeping and inspecting chimneys, certified formerly by the CSIA for 15 years and current member of the NC Guild. give us a call 9197822879

Chimney Repair reviews in Gillette

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“

Company called day before to verify appointment and called again in the morning with approximate arrival time. Explained everything. Very professional and knowledgeable. Very neat, cleaned up. Very personable. Great job. Highly recommend.”

- Jim F.

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Everything went well.

responded promptly to my call. He provided me with a general idea of the cost, then came out a measured the door. He had to order the door, but there wasn't a long wait before it came in. The installation was well done.

was very good about making appointments that fit with our schedule. ”

- MARY ANN C.

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“

We are extremely pleased with the service from this company. Chip was our first point of contact . He evaluated our situation, listened to our desires and concerns and patiently described the options we could consider. Once we narrowed the options down, he gave us a detailed estimate broken into sections so we could select according to our budget. ...More

was the lead technician for the installation. He and his crew were very professional, hard working, and detailed. They completed the project in just two days arriving on time each morning and leaving the area clean and neat each evening. Each person we talked with were friendly and more than willing to answer any questions including a demo of the new fireplace and walk thru on how to use the remote. We are extremely happy with the new gas fireplace and the maintenance done on our existing wood burning fireplace. We high recommend

.”

- Pat D.

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Everything went great! No leaks and no problems!

called me the other day to check on my roof just to see if everything is going okay. Who does that anymore? It warms your heart to see a father and son company survive in this day in time. I don't for see any problems in the future but if I do.. I know

Everything turned out good. They showed us that the deal was not needed and gave us a proposal that would work for us. They communicated with us well. They did an excellent job.”

- MATTHEW C.

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They did a great job. They solved all the problems I had with the chimney and it’s been working perfectly ever since. They also fixed a problem on the roof around the chimney; they replaced the wood around the chimney with a material that would never rot, so they fixed it even better than it was before. It took them a couple of days to do the ...More work. They took care of all the cleanup as well. we've been real happy with them.”

- Janet F.

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“

was great. He showed me the exiting chminey cap and how it was inadequate and extremely plugged up. Gave recommendation and quote including installation. Treated my house like it was his own. Certainly will use them again!!”

- Chris W.

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“

Ii had contacted

thru Angie's List in regards to a ventless gas log set up. Made an appointment for a inspection and find out my needs, they were very apologetic because they were a few minutes Late , but we're very curious to phone 20 minutes before to let me know ( so much better than a cable guy with a 6 hour window ...More ) they inspected my fireplace , Chimney and assed what I type of gas log I they could install,

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walked me through the system and gave me the pros and cons of the type of system then walked me through the selection process, and we reached an selected the gas log for me. They did a total inspection before the assessment by using instant photos and making a nice presentation of what and how they would perform the install. So they Left we me ordering the gas Log and would get back with me as soon as they could get a price of the install , the log and it's availability. Which I received by the end of the day. They scheduled a general booking for the install , but it was weeks away and I had asked when it was available could they install before Christmas as it was my family Christmas this year and it would be a great atmosphere for the gathering.
They said they would try to accommodate my wish but couldn't promise . One week later they phoned and found an opening and came the next day, they were clean , protective of the house , and very quick they completed the project in 2 1/2 hours and explained the operation of the Gas logs in great detail. We couldn't be happier and pleased with the service , the Product, and especially the attention to everything they did, as well as there office staff for scheduling and billing. I would Highly recommend this company , they are a class act To

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I thank you personally for a job well done. They prove that Angie's List works .