Monad implemented OPA as part of the wider project to implement a suite of Oracle software for Walton, the core of it being Oracle RightNow CX Service Cloud. With the integration of OPA and Service Cloud, Walton was given wider options in enhancing the customer experience.

Labor agencies in Georgia, North Carolina, and South Carolina have linked together in the Southeast Consortium Unemployment Insurance Benefits Initiative (SCUBI) to eventually replace their individual systems with a single, shared system.

As a partnered vendor, we have developed some critical components for the consortium and worked as technical partners with Capgemini to integrate it directly into the application.

We worked closely with The Prince’s Trust and their other vendor teams to jointly define a methodology and way of working that would support the effective design, development, and implementation of OPA forms on the website, as well as embedding within The Trust’s CRM system.

The insurer has grown exponentially. Legacy and manual processes no longer serve business requirements. Existing systems were costly, labour intensive and challenging to maintain. Our new system has enhanced both business process and usability.

For more information about how we can help your business, pleasecontact us.