The service from the management company was absolutely fine. Good correspondence and transportation services. We were disappointed in the quality of the room. The bed was uncomfortable and the was no place to put any of our things. No towel hooks, nowhere to put our toiletries even though the bathroom was large, no where to store our clothes even though there was a large closet but it no shelves and a dinky little hang rack. Very disappointing!

Negatives

A very enjoyable stay while in Prague. We were lucky to get a top-floor apartment with a superior view of the old town square and the castle. Although sparsely decorated, the furnishings were perfectly adequate. Location is great. There's a My (Tesco) grocery only 2 minute's walk away. We would definitely stay here again.

The driver who picked us up from the airport was friendly and helpful. The apartment was clean, in a safe building and we felt very well cared for. I would recommend this company to anyone visiting Prague.

Very nice apartment. Perfect location, right in the centre of Old Town. Great views from the back of the apartment.
Situated in a secluded courtyard.
The apartment itself was great, had everything you could need. Would probably suit a group of all lads, as their is only one toilet in the apartment!

We stayed in the apartment for three nights. Apartment is located at a very nice place and was generally clean and in good shape. However, we will never recommend this apartment to any of our friends in future due to very bad behaviour of Old Town Apartment team.

1st I request for a drop-off key service and I was told to call the company 1 hr in advance to receive the key at location. When I called at reaching Prague, the team refused to come to the apartment and I took 1 hr locating their office. This is OK as we were strangers in Prague and we had no option then and we were not familiar with the customers services one should expect in prague.

I told them we will vacate the apartment at 11am as stated in the document. The cleaning lady came at 10am in the morning and was very upset why we were not ready. I had to pick up my car and I left the apartment and I came back at 10 mins after 11am. In the mean time my wife received a call from Old Town Apartment team on cleaner lady’s mobile phone and she was very insulting and I do not wish to repeat it.

We paid for our stay and in return we demand respect and that was not provided. It was a bad experience and I now regret not booking a hotel and taking this apartment.