“I've had the privilege of working with Marsha Collier for the past year, to discuss strategies for delivering spectacular online and social customer service. In a foggy time of increasing complexity, Marsha's guidance has been a beacon of clarity. She understands the perfect way to help brands build a legacy of loyal, lifetime customers. From the underlying motivations of the buyer to the detailed brand responses, Marsha knows and shows how online customer service was, is and should be.

Marsha personifies the rare combination of top-tier expert AND approachable guide. These complementary gifts allow her to be both a gracious mentor to eager learners and a trusted advisor to industry experts.

There are precious few who care as deeply for customer advocacy and speak as powerfully and eloquently for change. I would heartily, robustly and earnestly recommend Marsha Collier for ANY customer-centric speaking, consulting or authoring engagement.” Tristan Bishop, Sr. Principal Digital Strategist, Symantec