Interactive Ticketing is pleased to announce that we have recently been acquired by Etix.

Established in 2000, Etix has created a solid foundation and reputation in the ticketing industry. Based in Raleigh, NC, with presence around the country and globe, Etix is committed to providing the best technology platform, features, and service levels to all of their clients, while processing more than 55 million tickets per year in 40 countries!

Throughout the years, Interactive Ticketing has received many offers for acquisition, but there was never the right combination that brought confidence that our team and clients would be properly taken care of. Etix has proven themselves to be a company that values professionalism, integrity, and character. Terry and Dave chose Etix, because we believe that this acquisition will create strategic opportunities and expanded solutions for our clients and employees.

You can expect continuing improvement to our current product line as Etix will be taking the best aspects of our software and theirs to merge under one platform. We look forward to sharing some exciting new features within the platform with you soon.

Our team is now part of the Etix team so our clients will continue to have the same support team and contacts they do now. Clients that utilize specific features built into the Interactive Ticketing solution can remain on our software solution until Etix has incorporated our feature set into their ticketing platform. We are planning a smooth transition with the Etix team and you will be hearing from us in the coming weeks with more details as we begin this transition.

]]>Update Regarding the Canadian Anti-Spam LegislationPaul LauterjungMon, 25 Sep 2017 17:25:20 +0000https://www.interactiveticketing.com/blog/2017/9/25/update-regarding-the-canadian-anti-spam-legislation542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:59c93b8846c3c452e8444af6Excellent news for Canadian customers! As of July, 2017, the Canadian Anti-Spam Legislation (CASL) requires merchants to provide an ‘opt-in’ for customers to be contacted for sales and marketing purposes.

Interactive Ticketing has you covered! Our system is in accordance with the legislation, providing the opportunity for Canadian customers to manually "opt-in", while still retaining the ability to auto opt-in customers from other locations.

Feel free to contact our support department any time if you have questions or concerns about your newsletter/opt-in settings.

]]>Ticket Station Scanning and iOS v11Paul LauterjungMon, 31 Jul 2017 21:54:54 +0000https://www.interactiveticketing.com/blog/2017/7/31/ticket-station-scanning-and-ios-v11542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:597fa6ecd7bdce13b0567297Apple will be releasing an update to their operating system platform for mobile devices (iOS 11) later this Fall. If you upgrade to the new iOS version, you will ALSO need to be running version 5.8 or higher of our Ticket Station scanning application.

Interactive Ticketing will be releasing an auto-update for our software in early September. If you want to upgrade before that, Ticket Station 5.8 is available for download through our Dashboard Manager ticketing system.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676

]]>Important Reminder: Back-up your event!Paul LauterjungMon, 26 Jun 2017 22:54:09 +0000https://www.interactiveticketing.com/blog/2017/6/26/important-reminder-back-up-your-event542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:59519011db29d630777a48e7Do you have a secondary gateway account for your event? In case of primary gateway failure, a secondary gateway can be activated, preserving all transactions online and onsite. This is the best way to ensure maximum up-time for event ticket sales.

Here are the direct benefits of having a secondary gateway:All merchant gateway providers have issues from time to time and no provider can boast 100% up time. Savvy clients with strong sales presence will opt to secure a secondary gateway.

If the primary gateway goes down, it is easy to switch over to the secondary gateway, preserving transactions with Online, POS and kiosk systems continuing to run.

As always please feel free to contact us with questions or if you would like additional information about setting up a secondary gateway at support@interactiveticketing.com or (877) 253-5676

]]>Linea Pro Scanning on Apple iOS 10Paul LauterjungFri, 09 Jun 2017 18:17:41 +0000https://www.interactiveticketing.com/blog/2017/6/9/linea-pro-scanning-on-apple-ios-10542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:593ae6178419c27da3482715Attention Linea Pro mobile scanner users running Apple iOS 10. We previously identified a known issue with the Linea Pro peripheral and certain types of charging equipment. Any charging issues you may be experiencing can be resolved by updating to Ticket Station Mobile 5.7 or above and then updating the firmware on Linea Pro. A reboot of the device will complete the process.

For more information or questions on how to install the Linea Pro firmware update, please don't hesitate to contact our support team by creating a new support ticket, emailing us at support@interactiveticketing.com or by phone at 877-253-5676 ext. 2.

All equipment provided by Interactive Ticketing is fully compatible with 2D barcoding methodologies. However, if you currently are using any 1D scanning equipment for your events, please know those will NOT work with QR barcodes from mobile phones, and should be restricted to scanning regular (paper) based barcodes ONLY.

If you have any questions about how to determine if your hardware's compatible with QR you can contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2.

]]>New Features 2017Paul LauterjungThu, 09 Feb 2017 22:45:56 +0000https://www.interactiveticketing.com/blog/2017/2/9/new-features-2017542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:589cf014d482e9ffb14ac7ecInteractive Ticketing is proud to announce new features in our Dashboard system for 2017! Our developers have been working hard building powerful new tools to enhance our ticketing platform.

New Fraud Prevention Filter - This setting allows the system to match the "customer" name to the "billing" name entered for the credit card. If they don’t match, the order's flagged as suspicious.

Price Point Report Clarification - We've added the ability for the Price Point Report to consolidate all the pricing variations on an item into a single row. New columns have been added to display the amount of discounts that occurred for:

Facebook Shares

Twitter Shares

Twitter Follows

Total Discounts (including promo code discounted items)

Support for Generic Conversion & Tracking - We now have the ability to support basic (single line) Conversion & Tracking tags for pixel images (<img>), scripts (<script>), and iFrames (<iframe>). Examples of the formatting required are provided within the Dashboard setup tools.

Pop-Up For Donation Offer support - You can now choose to have a specific pop-up occur for our donation feature to give your customers that extra push to consider donating.

Scanned Report Breakdown Options - We've updated and expanded what's available for breakdown choices on the new Scanned Report, allowing for more flexibility.

New Order Tagging system - Allows the creation of custom "tags" that can be assigned to individual orders. Orders can be searched for by tag label. The tools provide a list of the tags that've been created so far. This tool is perfect for linking orders together for custom reasons.

New Order Lookup / Data Export Tools - These have been overhauled to include new features.

Promo Code Enhancements:

Notes - Internal notes may be stored for each Promotion. These are not visible to customer.

Description - Optional field. This will display to the customer along with the promo code & title once they put enter their promo code on the purchase page.

Updates to Mailchimp - Now our export includes a list of purchased price points in the export and Include any pre-live sign-up emails also.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2.

]]>New Features 2017EMV AnnouncementPaul LauterjungThu, 29 Dec 2016 18:19:07 +0000https://www.interactiveticketing.com/blog/2016/12/29/41s0j39fpeot92kklfgbh1oikr0se7542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:58654f0a9de4bb1b81eeec9cInteractive Ticketing is proud to announce that we now support EMV Chip, Debit PIN, & Apple Pay through Vantiv Payment Solutions. Using the VeriFone® hardware readers, you can support these new technologies and take advantage of the Chip and Pin protection provided by Visa. Vantiv has a program called “Security Pays” and they provide you with a $500 gift card for using a “secure solution”, where they try to eliminate the majority of upfront costs of upgrading to EMV/ P2PE hardware.

You must use Vantiv if you want EMV Chip integrated into Interactive Ticketing’s POS solution as we are now “Certified” to use this new technology with Vantiv. If you are an existing MercuryPay Client, Vantiv just acquired that processor, making the transition over even easier.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2

]]>Paperless Ticket RebuildPaul LauterjungWed, 12 Oct 2016 22:59:02 +0000https://www.interactiveticketing.com/blog/2016/10/12/paperless-ticket-rebuild542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:57febf66b3db2babda4728deInteractive Ticketing is committed to providing a simple and streamlined process for customers to purchase tickets on a mobile device. We have recently rebuilt our Paperless Ticketing solution to make it easier than ever for customers to purchase, save, and redeem their tickets onsite, from any device.

Once a customer completes their purchase, they have the option to add tickets to Apple® Wallet or any app that supports Wallet file types. Mobile purchases also receive an email and text message with a link to their tickets.

When scanning a ticket on a mobile device you can open the entire order to ‘Scan All’ and admit a group quickly or you can now swipe through tickets to scan them individually similar to Apple® Wallet.

]]>New Customer Search Feature For ScanningPaul LauterjungMon, 03 Oct 2016 18:17:29 +0000https://www.interactiveticketing.com/blog/2016/10/3/new-customer-search-feature-for-scanning542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:57f2a0019de4bb92e984cb5dGetting customers into your event in a timely fashion is critical for an event’s success and customer satisfaction. The last thing people validating tickets need to be doing is stopping an entire line of people because one customer realizes they forgot their tickets or the tickets aren’t scanning. INTERACTIVE TICKETING has created a solution to eliminate this issue with a new Customer Search feature included in the latest version of our Ticket Station scanning software.

This new feature provides the ability to look up customers by name if needed directly within the app. They can then mark tickets as scanned or see if the tickets have already been redeemed, allowing the lines to keep flowing and your customers happy.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2

]]>Reporting Platform OverhaulPaul LauterjungMon, 12 Sep 2016 21:32:11 +0000https://www.interactiveticketing.com/blog/2016/9/12/reporting-platform-overhaul542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:57d71b22d482e9fef2b60ae5Interactive Ticketing is proud to announce that a major upgrade to our reporting platform is coming this week! Our developers have been working hard optimizing our servers, and building an all new powerful interface making your reports faster, and more efficient than ever.

The new reporting system also features a variety of new graphic tools powered by Google to help you get the most out of your data.

All the older reports will still be available for a time in our Dashboard Manager as well.

This reporting upgrade will be available to you this week. For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2.

]]>Reporting Platform OverhaulHow To Sell More Tickets OnlinePaul LauterjungFri, 12 Aug 2016 22:19:25 +0000https://www.interactiveticketing.com/blog/2016/8/12/how-to-sell-more-tickets-online542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:57ae47c946c3c4e55993ca01Almost everyone is plugged into social networks like Facebook and Twitter. Using these social networks, you can leverage your customers to promote your event and spread the word for you, increasing your potential for additional ticket sales. Likes and Shares are a powerful and free promotions that you can utilize. Here are some additional tools we provide that can help increase your online ticket sales:

Sell Tickets Within Facebook. Our “Buy Tickets” app enables you to use the power of social media to sell tickets within your Facebook page. This keeps them connected to the event while simplifying the purchasing process at the same time.

Use the Social Media Incentive Discount tool. This powerful too allows you to set up special discounts for customers who Like, Share, Tweet and Follow during the purchasing process, unlocking your potential to reach more customers. As a result, your sales will skyrocket to new levels.

Turn on Facebook Comments. This tool should always be active in the ticket purchase process, and your team should monitor and respond to these Facebook posts.

Use our built in reporting tools. Our Social Media Link Sharing Report enables you to track how many of your customers are sharing their purchases and how those interactions are being converted into additional ticket sales.

To learn more about any of these features, please feel free to contact us at: support@interactiveticketing.com

]]>Upgrade to Scanning featuresPaul LauterjungWed, 27 Jul 2016 21:38:12 +0000https://www.interactiveticketing.com/blog/2016/7/27/upgrade-to-scanning-features542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:5799298559cc683c52328837Interactive Ticketing is launching a major upgrade to our scanning tools with the addition of Scan Locations. With this upgrade, you’ll be able to control exactly when, where, and how many times barcode may be scanned. By setting up these scan locations and rules, you have total control over the ticket validation process on site during scanning. You can also edit these rules from the back-end Dashboard Manager. Scanners that have an internet connection will update with your changes in real-time.

To learn more about this new feature, please feel free to contact us at: support@interactiveticketing.com

]]>Fraud Prevention Feature Announcement: Hard Email BouncePaul LauterjungWed, 13 Jul 2016 18:32:59 +0000https://www.interactiveticketing.com/blog/2016/7/13/fraud-prevention-feature-announcement-hard-email-bounce542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:578688bc37c5815338855b7fInteractive Ticketing is proud to announce an upgrade to our Fraud Protection Settings. We can now detect and flag orders that had a hard bounce-back occur on the email address. A hard bounce indicates a permanent reason an email cannot be delivered. Here are some common reasons a hard bounce could occur:

Recipient email address does not exist

Domain name does not exist

Recipient email server has completely blocked delivery

Based on our experience we know that potentially fraudulent orders are frequently placed with a fake or invalid email address. This new feature will help you detect those orders and take action early to help reduce fraud and prevent chargebacks.

To learn more about this new feature, please feel free to contact us at: support@interactiveticketing.com

]]>Interactive Ticketing 100% American Made, Then And Now!Paul LauterjungMon, 27 Jun 2016 22:42:00 +0000https://www.interactiveticketing.com/blog/2016/6/13/interactive-ticketing-100-american-made-then-and-now542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:575f36dec2ea5138b5477b1fDid you know that since our first day over 20 years ago, Interactive Ticketing has exclusively hired and contracted all work within the United States? Unlike many of our competitors, we’ve NEVER outsourced to other countries. No coding in India. No help desks in Thailand. No cold calls from the Philippines. Embracing the power of the domestic economy at a time when this is more relevant than ever, we’re proud to say that we are still 100% American made.

Interactive Ticketing remains a privately held company. This is important because, unlike our competitors, we don’t answer to boards, investors, or stockholders - we answer to YOU.

Learn More]]>Interactive Ticketing 100% American Made, Then And Now!Promo Code Tools UpdatePaul LauterjungWed, 01 Jun 2016 18:36:46 +0000https://www.interactiveticketing.com/blog/2016/6/1/promo-code-tools-update542b217de4b0bea213bc8af1:545a857ae4b026439962c4e5:574f27e44d088e2dbb5d3b54Interactive Ticketing is proud to announce an upgrade to our Promotional Code tools. With a brand new interface as well as powerful new tools at your disposal, it’s now easier than ever to set up discount codes and keep track of your promotions.

New features include:

Support for percentage based and flat dollar amount discountsrelative to the price of the tickets.

The ability to quickly apply relative discounts (flat/percentage based) to any number of price points at once.

Promotions can now be categorized into custom groups for easier management

Overhaul of the Time-Slot Date Restriction feature, making it less time consuming to make promotions only eligible on specific slot dates and times.

To learn more about these new features or to schedule a demo, please contact us at learn.more@interactiveticketing.com

The new Apple® Wallet feature in iOS 9 is the cleanest way to keep things like credit cards, airline boarding passes, and event tickets all in one convenient digital place. You may not know this, but Interactive Ticketing has been utilizing this solution for years.

Use our Lookup Coordinates tool to enter the latitude and longitude of your event in our Interactive Ticketing Dashboard. When customers purchase their tickets on an Apple device, the purchased tickets can be placed into their Wallet. Upon arrival at your event, Wallet will automatically pull up the customer’s tickets on the lock screen of their mobile device. No more phone purchasers fumbling through their device looking for their tickets!

Interactive Ticketing has always led the way in innovative online ticket sales. Contact us today to learn more!

After two years in development, we’re proud to introduce our new kiosk systems - available today!

Our kiosk interface lets customers purchase their own tickets while printing directly to thermal ticket stock (that virtually eliminates fraudulent tickets at your event!). With our excellent support and ease of use over other systems, we can help speed up your sales lines, making everyone happy!

You can find the Time Slot report under the ‘Reports’ tab in your Dashboard, as well as in the Timed Ticketing tool. This new report displays relevant data for each time slot. Now, for any given slot, you can see overall capacity, how many tickets have been sold or are still available and how many tickets have been scanned or remain unscanned.

This report also sorts the time slot categories into individual tabs, offering a clean and organized way to find the exact time slot information you’re looking for. For customer-specific information, click on a row and a new page will load with details on each ticket under that time slot.

This feature is currently active in Dashboard. If you have any questions, please feel free to ask!