Re: Directv new menu, lists

OMG that explains it!! The programmers stream everything and don't even use Direct TV!! That's why EVERY possible feature for recording future programs is missing and isn't being addressed! And every backdoor method I have been using to get by is disappearing! Now I can't even advance a program ahead six hours and when I do a Search the programs only show the next week! There is a culture barrier they just can't get past! Unless IT hires a consultant it's hopeless!

Re: Re: What have you done?

Thank you for bringing this to our attention. There are occasions when the web administrators are updating the eSupport articles; they may be down for a short period of time.

Please try the links again in a few hours. Let us know if they continue to have 404 error messages. We greatly appreciate our Community Members with their continual participation in this dynamic environment.

Richard, AT&T Community Specialist

Need help? Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Re: Re: What have you done?

shspvr- that list button tip opens another DTV can of worms. I have been still using the larger older remote, and not the smaller, harder to use (and read in the dark) Genie remote that came with the unit.Went to try and reprogram that one a couple days ago, and the on-screen remote programming instructions don't match up to functions on my Genie (no slider switch)When this much work is required to get simple things to work, it's always best to stick with what does.

The list button does work on my older remote, and that saves me a few clicks.

Re: Re: What have you done?

Hello Community,

Update: 10/25/18: Hi Everyone. Hope you all had a great summer and were safe through the weather issues throughout the country. I wanted to provide the latest update on the DTV UI software update as I know we have a few hot button items you all have been eagerly waiting for.

First, we are currently in beta for the updated Play/Pause bar that we have heard so much feedback around. We hope to have this roll out nationally in the coming weeks. The bar will be smaller and more transparent that what it is today.

We have also heard loud and clear that shows are not displaying properly across different boxes in your home. This has been very frustrating for you all, and I have had the same issue at my house. This fix is also rolling out in a few weeks as well, along with the update to the Play/Pause bar.

Lastly, the other top feedback item we have heard is customers are accidentally deleting shows because of the way the delete process works. We are currently exploring options to improve this process so this doesn't happen. More to come on this item. Until that time, the easiest way to avoid this is to watch the show until it stops and the option pops up to keep or delete.

Keep the feedback coming.

Tim, AT&T Community Strategy

Update: 8/17/18: I wanted to circle back on the progress we are making toward the new UI, and a post I made back in May. You all have been so incredibly patient, and provided fantastic feedback over the last several months. We still have more to do, but we have been able to address all the items below, as well as the issue where shows weren't recording on a specific channel.

I know we aren't done yet, and hope to have the Playbar darkness concern addressed in the near future. Once I get screenshots of the Beta for this release, I will share with everyone.

Update: 8/17/18 to post from 5/23/18 - These were the items we had on the roadmap to fix, and with our latest release we have now completed them. We still have additional items that you've mentioned that we are looking at like recording and sorting options. Our next big update will be for the Playbar darkness, but I don't have a specific date for launch as of yet.

UI Improvements:

Recording shows on specific channel - Complete

Global Left Menu font increase - Complete

Menu font increase for Row Header and Program Title & Description - Complete

Menu font color change for Highlighted cell and Hint - Complete

In the Menu, pressing SELECT on an item in “What’s On Now” will immediately tune to the channel instead of going to the info screen. - Complete

Remove episode info in Series Folder descriptions in the Playlist - Complete

Modify deletion message to include variable for episode or series name - Complete

Performance improvements

Info screen & channel banner load faster - Complete

Guide moves faster - Complete

Delete operation in playlist is improved - Complete

Thanks

Tim, AT&T Community Strategy

__________________

Special Note - We are aware of an issue where some DVR recordings are not displaying. The good news is they aren't gone.

As a temporary workaround, you can:

Re-sort the playlist by pressing 0 on the remote control twice (re-sort the playlist first by alphabetical order, then by recording date order)

View the recordings in the specific category on the left side menu (arrow left and go to Sports, Movies, Kids, etc)

We apologize for the inconvenience as we work toward a resolution.

__________________

Update: 7/5/18 - Hi Everyone. I hope you all had a great 4th, and were able to get some time off of work or spend time with your family and friends. Many of you have been updated to either software version 1088 or 1100 and are starting to see improvements in latency and font/contrast. If you are on 1088, and still feel the font is too small, rest assured 1100 will make a dramatic increase to the font size over 1088. If you aren't sure how to check your software version, you can do so under Settings ->Info.

I also wanted to share that our next update will be addressing the Info and Playback bar as many of you have requested. As usual, I don't have an official release date for that update, but I know that it is being worked on and will hopefully start rolling out in the near future. I really appreciate those in the community that are taking the time to post screenshots of the differences and changes they are seeing. We haven't resolved all the concerns yet, but I'm glad to see some positive feedback in key areas. We will continue to work on making the UI the best it can be, so please continue sending the feedback.

Tim, AT&T Community Strategy

_____________

Update: 4/23/18 - I wanted to share a second update related to the one I posted on Friday. This information will also be on our DTV FAQ pages soon. This is from our development team based on the feedback we've been sending. As a reminder, these won't all be at once, but implemented through several updates throughout the rest of the year.

We have collected feedback from customers and will be making various improvements to the new user interface in several software enhancements. Here are some of the key improvements we’re making:

Improved overall legibility/readability of the new UI (improvements includes items such as font size and color/contrast)

Improvements to the playback bar and channel info sections

Faster performance/responsiveness

Various Enhancements to Playlist and Recording management

Your feedback is important. We will continue to make improvements to the new user interface as customer feedback is received.

Thanks everyone, and please keep the feedback coming.

Tim, AT&T Community Strategy

_____________

Thank you so much for the feedback regarding our menu updates and UI changes. I have been monitoring this thread for several months and have been in communication with our design teams. I want to assure you that we are listening, and have been working very hard to address all the concerns that were brought up on this thread. As you are probably aware, fixes and improvements can take time to implement due to testing and other factors. With all that said, here is what I can share.

Updates being worked on:

Visual Concerns - Font color, size, and background

Navigation - Taking additional steps to get to the same selections as before the change

I know until these things are fully resolved, these are just words, but as a DTV user myself, I hear your feedback and we are hoping to have these updates soon. However, in full transparency, it could still be several weeks or longer before the changes are implemented.

Lastly, I am marking this as a solution. Not because the issues are fixed, but because we are aware and working on the issues. We want future community users to see that we know about it and they don't feel ignored.

Here are some additional resources about the changes that have occurred, in case you also have questions about the existing changes.

Re: Re: What have you done?

Appreciate someone finally getting back to us, but this whole situation could have been avoided if the GUI redesign had been done in a closed environment first, and then released when it was truly ready (aside from the usual small bugs). "Several weeks to fix" is strictly damage control. For a company as large as yours, with gobs of money to throw at a project, this appears like yet another complete ATT management failure.