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Submission data not getting to SalesForce

Asked by
goldparentcoaching
on July 30, 2014 at 06:11 PM

hello. this is my second note as the first did not get answered.

this is also a continuation of a prior thread since i had this problem before, i implemented the requisite changes that you suggested and i am still not getting data from jotform to automatically feed into salesforce.

Based upon the comments in the above sections SalesForce doesn't handle file uploads, so perhaps that's why the integration isn't working. Please confirm the form that you're using, and also any errors you're receiving.

Also, a potential workaround if the SalesForce integration isn't working is to use Zapier as an intermediary.

Please confirm the details of the form your working with and error you're receiving so we can look into the SalesForce integration issue further. We do apologize for the inconvenience.

Kind Regards.

Answered by
goldparentcoaching
on August 06, 2014 at 06:21 PM

thanks for responding.I don't need the file upload to work...it would be perfectly acceptable tome if respondents uploaded their file and all their details BUT the filewent right into salesforce. Then the only manual thing I'd have to do isupload the files but all their contact details and other information wouldbe linked.I'm not getting any error message. it's just that none of the data isflowing from jotform into salesforce.Are you suggesting I remove the field for the file upload?...

JotForm Support

Answered by
BDAVID
on August 06, 2014 at 08:10 PM

Can you please try removing the upload field from SalesForce and try? I will do some test to see if there is a problem with the integration not sending the data to SalesForce, and report it if need it.