When I visited your site, it showed "Fatal error: Cannot redeclare get_counter() (previously declared in /mounted-storage/home95b/sub002/sc50334-PJGI/www/index.php:1) in /mounted-storage/home95b/sub002/sc50334-PJGI/www/index.php on line 1" which was absolutely scripting error.

You may re-install your script - we do not provide support third party script installation.

I am not sure why your script designer told you that it had been hacked.

Please note that an account can easily be exploited due to poor script/back dated script. Poor file permission or poor password may be another reason.

Regarding backup, We do backup our systems against data loss in cases of for instance hardware failure. However, we are unfortunately not able to offer a restore of single files or accounts from a past date. We therefore recommend that you always make your own backup for both web site content and database.

Yes, of course it's our fault (not really). Which is why they had to disable our FTP account when hackers managed to login in on it (because the hackers found a fault in their system). Which is why tons of sites on the same server us as that don't even use cms' have been hacked as well.

It's too complicated to simply fix...it's really not easy. You have to find all files throughout your system with the word 'index' in it and take out the hack...one by one...one at a time.

Your database is fine...so delete all your files and upload new files...be sure to keep the database connection information so you can reproduce the connection file.

You will need to work all your customizations back into things...

And be sure to backup your files so restoring after this kind of thing is nearly automatic.

The file at /ndxz-studio/config/config.php is your connection info. When you are done doing whatever with your files you will want the info from this file to create a new one (or you can reupload it to the right place as it wasn't hacked).

And then you are back in action.

THEN, backup a clean set of files just in case. This problem has been ongoing for months and it stopped...I had some reports the day this happened from other people that they were getting warning notes that people were trying to login to their accounts. The hackers, even with our obscure password, managed to login on our account...

The geoip tools have been helpful but we didn't have it bound to our ip addresses - now we do.

There is a reason why they are no longer mentioned in the Useful Threads post...

You know...I rarely ever advertise this around here...but we do have a paid installation service.

You have to start over now...you can use the How to install instructions...but since you already had an installation you will need to manually recreated the config.php file with your database connection info instead of running through things.

Specifically: "you drag the contents of the indexhibit folder (from your computer) into the root folder of your server."

I know all of these things can sound difficult, but you NEED to become a little more autonomous if you want to learn. Clearly you haven't uploaded the folder in the right place, and it's your job to figure out what you've done with it / where you've put it. Good luck.

i've moved the folder over.
and changed the permissions.
still the install page won't show up.
i've tried to be autonomous, but being sat here for three days trying to figure out why you're website is fucked over is hard.

i don't understand. there are no files in my filemanger.
do i need to create one and put the indexhibit stuff in there? or do I (as i have done) just put the indexhibit stuff in the main page ( on the main page when i go to upload something to it it says /(root folder) )