Troubleshooting: "This serial number is not valid for this product."

THIS VERSION IS NO LONGER SUPPORTED. PLEASE UPDATE TO A LATER VERSION.

If you receive the message above when trying to license Adobe InCopy please check the following:

Double check the serial number, you should be able to copy and paste it directly into the fields provided to ensure that it is correct.

Please make sure you have the correct InCopy installer. Your serial number is only valid for one specific version. You cannot license, for example, a Mac version with a Windows serial number, nor can you license a CS5.5 version with a CS5 serial number.

Please check the language for the installer that you are using. The serial number you have purchased will only be valid for one specific language. You cannot license, for example, an English version using a Swedish serial number. (The installer files downloaded will end in LS16 for English and LS4 for other languages.)

You will not be able to license a product if you have two installers running or on the desktop at the same time. Make sure that you only have one set of installation files and folders on your desktop at the same time.