JoomlaShine Customer Area – How it works (updated)

Have you ever wondered what the "JoomlaShine Customer Area" looks like, and what you can do with it? In this blog post, I will tell you about some of the interesting things that you might like to know about our Customer Area.

In brief, the Customer Area is where you can download purchased products, manage your profile, domains, download invoices, renew or upgrade products, etc.

Here are more details!

1. Profile tab

When you select the tab "Customer Profile", you can manage all of your personal information, such as username, password, email, address, etc. You should enter your real information because sometimes you might need to download an invoice.

2. Orders tab

Orders information

If you purchase our products or download the Free edition as well as Pro Trial edition, you will see the orders information (order ID, status, purchased/download date, etc) in "Orders tab"

Search function

We include the search bar at the top of orders tab to easily reach your orders information. This smart search can give you the result after you type the name (without typing enter/ or click any button).

Download an invoice

And if your company needs an invoice, you can download it from the Customer Area. When you click on the tab "Orders", you will see an "grey button" at the right side of the order and when you hover, it shows "Download order invoice". In the case where you received an invoice with some incorrect information, you can update your billing information in Profile tab to download a corrected one later.

3. Downloads tab

After you have finished the payment or requested for downloading Free/Trial edition, please log in your Customer Area and you will see the "Downloads" tab.

Search function

We also include the search bar at the top of download tab to easily reach your target product. Just enter the product you want to download in the search bar.

How to download

You can download not only your purchased products, but you can also download the Quickstart Package, and some free products like an E-book, free and trial editions, theme for 3rd party extensions etc. To know more details about all packages in the download area, please check our documentation.

There are 2 ways to download:

It's easiest if you use our search bar to reach the target product. In case you want to download two or more included packages or products, the "Download selected" function will be helpful in this case.

Please note the quickstart package usually has a big size so we make it separately downloadable only to lower the total download package size. You can download the package by clicking the "Download" button at the right side of the Quickstart section.

You can also manually find the target product and expand to see all the included packages and manually download single package by clicking on "download" button at the right side. This isn't the recommendation way to download the package/product (as it isn't save time) unless this is the first time you try JoomlaShine product as well as approach our Customer Area and want to check which were included inside the product.

4. Licenses tab

We provide status and expiration date for each product (for all purchased, Free and trial order) in the "License" tab. This is the area to upgrade, renew or manage domains.

Renew license

For each product (purchased, free and trial) we provide you with the date when the subscription will expire. At that time, you can click on "Orange" button at the right side and then choose the renew option and follow the steps to renew the license with up to 20% discount.

Upgrade license

We provide upgrade option in “Licenses” tab for you to easily manage and proceed:

from PRO STANDARD to PRO UNLIMITED Edition

from Template developer. package to All in one developer package

from All in one developer package to Lifetime package

from Free to Paid edition

from Trial to Paid edition

from Individual to Developer edition

If you want to upgrade the license, just click on "Orange" button at the right side, then choose the upgrade option and follow the steps.

Please note that, you just need to pay extra money calculated by the price difference between the 2 editions/packages for below processes:

from PRO STANDARD to PRO UNLIMITED Edition

from Template developer package to All in one developer package

from All in one developer package to Lifetime package

Manage domains

The domains will be collected automatically, so users don't need to add manually, you can manage domains by clicking on "grey button" at the right side of the product.

I have just introduced you to what you can do in the Customer Area. We hope that it's easy for you to deal with product upgrades and renewals, manage domains and more. Please feel free to let us know if you have any ideas about what we should improve.

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