Store Policies

Whether you are seeing Rome for the first time, loading up the kids to see family for the holidays, making an important business trip, or just going out with friends, eBags is the first step of your journey.

In 1999, we set out to become the worlds most loved and trusted online destination for bags and all things travel - a natural answer to "where can I find my perfect bag?" Since then, more than 20 million bags and counting have shipped out of eBags - each bag a trusty companion for untold journeys.

We are currently only able ship to the 50 United States and select international locations.We are unable to ship to P.O. Boxes, military APO/FPO addresses, U.S. Territories including Puerto Rico and Guam or International locations. International delivery locations include Canada, Australia, UK, Greece, Czech Republic, Denmark, Finland, Portugal, Hungary, Romania, Cyprus, Latvia, Slovakia, Lithuania, Bulgaria, Malta, Estonia, Slovenia.

Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, transmitting the information to the appropriate manufacturer, and packing the product for shipping. Due to the number of manufacturers we deal with, processing times will vary from item to item. This can range from 24 hours to 6 business days, depending on the manufacturer; however average processing time is less than 48 hours.

Shipping transit times will be an additional 4-6 business days, depending on your location and the location of our manufacturer. The total time for you to receive your order will be 6-8 business days from your date of purchase.

When we receive confirmation that your item has shipped, you will receive a shipping notification email from us containing your tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

Since we ship directly from the manufacturer, you will receive a separate shipping notification email for each item that you purchase.

50 State - Standard Shipping

Your Order Total

Cost Per Shipment

$0.00 to $25.00

$0.00

$25.01 to $50.00

$0.00

$50.01 to $75.00

$0.00

$75.01 to $100.00

$0.00

$100.01 to $150.00

$0.00

$150.01 to up

$0.00

50 State Expedited (2 Business Days, No weekend Delivery)
*Oversized items will incur an additional $25 per item charge.

We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise for a prompt refund or exchange, minus a $4.95 restocking fee.

If you have purchased an eBags branded item, we unconditionally guarantee your complete satisfaction for as long as you own the bag*. If you are not completely satisfied with your eBags product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise.