Thursday, July 20, 2017

The Scotiabank & Interac Debacle - Day 20 - A Result

So, the President's office at Scotiabank just called me (10:15am).They've apologised and will refund the dollar. They're also offering an extra monetary goodwill gesture for my troubles.The thing I'm most happy about was finally speaking to a person who actually listened and didn't deflect my frustration at the bank.Whereas when things get tough with CIBC they can assemble a room of senior people to hear me out, Scotiabank said this was not possible with them. They are therefore going to read through some documentation I'm going to send them to see if there's anything else that can be resolved.I've had years of pain with Scotiabank, and this quote always comes to mind.