About the Seller

Seller Description

Roo & Joo specializes in video games, consoles, and accessories, both new and used. We pride ourselves on our excellent customer service and fast shipping.

Marketplace Guarantee Claim

Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...
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Returns Policy

MISCELLANEOUS RETURNS: Returns for any other reason besides defective merchandise may incur a 5-20% re-stocking fee in order for us to recoup any outgoing shipping loss. Return shipping costs will be borne by the buyer, and any applicable shipping charges can not be refunded. If the item was ...read more

Shipping Info

"Standard" shipping, for most items, will be USPS 1st class mail (avg. 3-5 business days). Some larger/heavier items will go USPS Priority Mail (2-4 business days), Fedex Ground (3-7 business days) or Fedex 2-day (2 business days). We DO NOT ship items via USPS Media Mail or Parcel Post. Please see ...read more