How do we meet customer needs?Talking to our customsAdhere to SLA requirementsOffer tailored solutionsListening and understanding

What do we know?64% were aware of WPR solutions35% were aware of WHS solutions25% were aware of Medical services46% were aware of other solutions 75% were confident to talk to their customers Where can we assist our team ?1. Induction2. Observation/buddy3. Customer PD sessions 4. Access to Recovre solutions 5. Exposure 6. Consultant guidesWhat do we think our customers need?Communication + QualityProactivity + OutcomesExpert advice + educationCollaborationCustomer Survey