OTHER ANSWERS

Thank you for your question. We're sorry to hear that your friend was recently experiencing problems with their service. While we are unaware of what their issue may have been, we do publish all known issues on our status page as well as make announcements on the main page of the support center.

In terms of fraud, we take this claim very seriously and do not engage in illegal activities nor do we allow illegal activities to occur on any customer account per our Terms of Services.