EJGH Encryption User Tip Sheet of 8

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1 EJGH Encryption User Tip Sheet of 8 External Users Decrypting Secure Messages The following sections describe how users external to EJGH receive and decrypt secure messages. Reading a Secure Message When you receive a secure message, it will look similar to this in your mailbox: Click the attachment SecureMessageAtt.html to launch a browser. Note: If the attachment looks like this Open the Attachment click Download and Open. If this is the first time you are receiving an EJGH secure message at this address, you will be prompted to create and confirm your new password. Otherwise, you will be prompted to log in using your password. Click the Click to read message button:

3 EJGH Encryption User Tip Sheet of 8 If an Attachment is shown to your secure message, click it and Open or Save: Reply, Reply All or Forward Your Message If you click Reply you cannot add more recipients to the message. You may add new attachments.

4 EJGH Encryption User Tip Sheet of 8 If you click Reply All you can add more recipients to the message; however, they are restricted to the original sender s domain. You may add new attachments. If you click Forward you can add recipients to the message; however, they are restricted to the original sender s domain. You may forward attachments received and add new attachments.

5 EJGH Encryption User Tip Sheet of 8 Click Logout when you are finished. Forgetting Your Password If you forgot your password, click the Forgot Password link. A pop up message will inform you that a password reset message with a link has been sent to your .

6 EJGH Encryption User Tip Sheet of 8 Locate and open the password reset message which looks like this: Click the link which will work only once and only for the next 30 minutes. If necessary you may go back to the original secure message and click through to the Login prompt and Forgot Password link. Note: You are not required to change your password. If you incorrectly guess your password 5 times in succession, you will receive an Account Lockout message; however, the lockout is automatically reset after a short delay. Please use the self service Forgot Password link to successfully retrieve your secure message. Decrypting Secure Messages from a Mobile Device When you receive a secure message on your mobile device, it will include a web link available for 7 days:

7 EJGH Encryption User Tip Sheet of 8 Internal Users Composing a Secure Message to External Users When you want to send a secure message, all you need to do is use your regular application and enter the word [encrypt] into the Subject field of your message. Include the square brackets. When to Encrypt All that contains Personal Health Information or Business Confidential Information (collectively CI) is required to be encrypted per EJGH policy. All will be electronically scanned and will be encrypted when such information is present. This is being done to help ensure that EJGH protects information privacy and security and to prevent unauthorized disclosure and release. Physicians, Allied Health Professionals, Team Members, and Contractors who use EJGH Outlook must only access or release the minimum amount of CI necessary to perform their job duties in association with treatment, payment and operations. If a message must be sent to someone outside of EJGH and it contains CI, it must be encrypted by the sender. Please note: failing to encrypt an going to destinations other that contains CI is a direct violation of EJGH policy. To encrypt an , the sender enters the <encrypt> command in the subject line before sending. If you omit the <encrypt> command and there is CI in the Body or in an attachment to the , automated encryption occurs. If CI is detected in the Subject line, it will be deleted and your sent. You will receive the Regulatory Compliance Alert as a reminder to always exclude CI before sending. Recipients of your will also receive immediate notification of a secure message waiting for them. They will need to select the message link or attachment and follow the instructions to access and receive your message. If recipients should contact you regarding retrieval, it will help to advise them to follow the above instructions. A self service Forgot Password link is available at the Login prompt, and account lockouts are automatically reset after a short delay. Encrypted s are available to the recipient indefinitely. A web link for mobile devices is available for 7 days. Questions may be addressed by contacting or the at Encrypted Example The example below is of a Word document with mock Confidential Information (CI), which was sent encrypted by EJGH Outlook to a destination other :

8 EJGH Encryption User Tip Sheet of 8 Regulatory Compliance Alert Notification The Regulatory Compliance Alert Notification identifies the Date, Time and Original Message Subject of the Encrypted containing Confidential Information (CI) sent to a destination other The Alert reminds the sender that Confidential Information to recipients outside of EJGH requires encryption using the [encrypt] keyword and excluding CI in the Subject line before sending. If CI was detected in the subject line, it was deleted and your sent.

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