Note You may have to charge the battery with the included USB-to-micro-USB cable.

Solution 2: Check the charger on your Xbox One Play & Charge Kit

If your Xbox One Wireless Controller is powered by the rechargeable battery pack in the Xbox One Play & Charge Kit, make sure the battery is charging. If it's not charging, see Troubleshoot the Xbox One Play & Charge Kit.

If you have an additional Xbox One rechargeable battery pack, insert that battery pack into the wireless controller and then turn the controller on. If it powers on using the second rechargeable battery pack, your other rechargeable battery pack might be defective.

If your wireless controller is out of warranty, you can purchase a replacement battery or a new Play & Charge Kit from the Store.

If your controller still doesn't respond, leave it connected for up to 10 minutes, as the controller may be getting an update that needs to complete. If your controller still doesn't respond, you can also update your controller using a PC. See the "Update via PC" section of Update your Xbox One Controller.

Solution 4: Disconnect all accessories

Disconnect all accessories plugged into your Xbox One console, and then try the controller. There may be a conflict with one of the other devices attached.

Solution 5: Power cycle your Xbox One console

A full power cycle reboots your Xbox One console fully. Doing this does not erase any of your games or data.

Check out the video or the steps below to power cycle your Xbox One console.

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

If these solutions did not solve the problem

Try connecting your controller to a different console. If the controller works on another console, there is probably an issue with your console. For information about how to check your warranty status and request a repair, see Getting your Xbox console or Kinect sensor serviced.

If it doesn’t work on another console, there is probably an issue with the controller. If you recently purchased your controller, try returning it to the retailer for a replacement. If you can’t take it back but it’s still within warranty, you can order a new one from Device Support. If the warranty period for the controller has passed, you can purchase a new controller.

Note You must register your Xbox One console to replace a wireless controller that's under warranty.