Resume Score: 70%

I've spent my professional career in the coffee service and office products industries beginning in 1993 as a field technician. Each position has added a different aspect to a solid knowledge of each industry ranging from how to physically service an account to maintaining the quality of the customers experience. The management skills that have been obtained through the years can be transferred to many different industries.

Skills

Exceptional interpersonal communication

Client account management

Effective leader

Employee scheduling

Consistently meet goals

Efficient multi-tasker

Project management

Conflict resolution

Customer service-oriented

Organized

Deadline-oriented

Project planning and development

Budgeting and forecasting

Process improvement

Quality assurance and control

Unsurpassed work ethic

Results-oriented

Dependable

Employee relations

Performance evaluations

Work flow planning

Detail-oriented

Superb time management skills

Work History

Coffee Service Delivery/Technician, 01/1993
to 01/1998Gold Cup Coffee Service – Baltimore,
MD
Performed on site inventory and subsequent delivery of coffee related merchandise. Performed on site repair of coffee related equipment

Assistant Manager Coffee Service, 01/1998
to 12/2000Gold Cup Coffee Service – Baltimore,
MD
Provided inside repair of coffee equipment. Assisted in preparing drivers with the days deliveries. Performed a weekly warehouse inventory and placed orders to build stock back to appropriate levels. Performed a weekly inventory of delivery vans in order to balance out stock and actual delivery of product.

3rd Shift Supervisor, 01/2005
to 12/2006Allied Office Products – Jessup,
MD
Supervised acceptance and staging of product related to the following days deliveries. Managed a crew of 5 employees who accepted deliveries, broke down said deliveries by route number and staged each individual route for the driver who would be making the deliveries.

OCS Manager, 06/2007
to CurrentOffice Depot – Columbia,
MD
Serve as a liaison between field sales and service branch relating to installation and repair of coffee brewing equipment. This includes coordinating a suitable install/repair date directly with the customer and travelling to the customer site if necessary.

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