Journeys on The Residence

Baggage for infants

To/from USA and Canada: 1 bag (up to 23kg)To/from all other destinations: up to 10kg

Guests travelling
with infants or children up to 11 years old are permitted to check in one
stroller, pushchair, carrycot or approved car seat per infant/child as checked baggage.
This is free of charge in addition to the ticketed checked baggage allowance.

Frequently Asked Questions

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I booked
my ticket before 31 Jan 2018 and now need to make changes to my itinerary.
Which baggage policy applies?For
changes that require us to reissue your ticket, the new baggage policy
will apply to your journey.

I booked
my ticket with a partner airline. How do I know the baggage allowance for
my journey? If your
ticket is issued by another airline, please check with that airline to learn
about their baggage rules.

I am
travelling with an infant. How much extra baggage can I carry?We offer
ample baggage allowance to help make travelling with infants easier.From/to the US and Canada: 1 piece at 23kgFrom/to all other destinations: 10kg

I know I
will have excess baggage. Can I buy in advance?We
recommend that you buy additional baggage
in advance up to 48hrs before your flight, as the advance rates are
discounted. View excess baggage rates and ways to pay.

What
happens if I exceed my baggage allowance? If you
exceed your baggage allowance, you can buy additional baggage at the
airport. You can also pre-purchase additional baggage online up to 48 hours
before you fly and enjoy up to 20% off airport rates.

What are the
maximum weights / dimensions for checked baggage?Maximum dimensions
– To / from Canada and the US: 70cm x 50cm x 38cm Maximum dimensions – To / from all other destinations: 90cm x 72cm x
45cmImportant: Any single bag weighing more than 32kg will not be accepted.

I am
checking in an oversized item. Do any additional charges apply?If your
baggage exceeds standard baggage dimensions but is still within the
maximum weight limit of 32kg per piece, a fee will apply. View our Oversized baggage policy.

How much
cabin baggage can I carry on board?In Economy
class, you may bring 1 cabin bag with a maximum weight of 7kg and 1 personal item
(for under the seat in front of you) with a maximum weight of 5kg. In Business
and First Class, you may bring 2 cabin bags with a maximum combined weight of
12kg and 1 personal item with a maximum weight of 5kg.