Conditions of stay

Booking confirmationThe validity of the booking, to all effects, is subordine to the payment of a deposit that can be done by post-service or with a banking transaction on the following current accounts:

ArrivalThe day of your arrival the rooms will be at your disposition from 12,00 o'clock.In case you should arrive after 20.00 o'clock, we ask you to inform us.In case you should arrive after the period booked we will be obliged to let you pay the 100% of the booked period.

DepartureThe day of your departure we ask you to leave the rooms before 10,00 o'clock. In case you should decide to leave the hotel before the booked date we will be obliged to let you pay the 100% of the booked period.

PaymentWe accept all kinds of payment. With the possibility to pay the bill cash (see the rules for anti-recycling), with credit cards or bancomat (VISA, MAESTRO, EUROCARD, ED card). We also accept cheques. For the payment with cheques this has to be done the day of your arrival.

CancellationThe booking can be cancelled only by writing. For the cancellations 30 days before the arrival you will receive your deposit back; in case you should cancel after this date, you will loose it. In general the Eu rules for cancellations of hotel and travel bookings are valid. In case you should be obliged to cancel a stay in an hotel or to begin your holiday after, or in case you interrupt it before, you must pay all the costs of your stay or you will loose your deposit. The international rules for cancellation are valid. (The Law-court of Trento is competent)

PetsWe are sorry but pets are not accepted.

TelephoneIf you would like to receive phone-calls during your holiday, this is our thelephone number: 0039 0463.985119. The calls will be directly passed to your room from the reception.

InternetIf you want to connect yourself to Internet you can use your Notebook with the WI-FI Zone service that covers almost the whole hotel (subject to payment)

Hoping that you will be among our best guests we invite you to contact us for further information.