Vendor Details

Justworks

www.justworks.com

Founded 2012

United States

About Justworks

Justworks is ideal for companies with 5-99 employees working in an office setting. Our advantage is our PEO model. We aggregate our customers into a collective to manage health insurance, benefits and tax filings under one EIN. We streamline compliance and file taxes on your behalf and get more affordable rates than all-in-one HR and payroll companies. Our customers save time, money and have the freedom to focus on their number one priority -- growing their business.

Justworks Reviews
Recently Reviewed!

I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO.

May 16, 2018

Jessica O.

Manager of Human Capital

11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Cons: Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

Justworks Gives Me LIFE

Dec 12, 2016

Brianna M.

General Manager

Performing Arts, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very beautiful, easy to use, serves the purpose very clearly. I love that it was very quick to learn and keeps getting better. If I ever have questions about insurance my account rep is amazingly quick to respond and always helpful.

Cons: There isn't anything bad I can say!

Overall: I've used Justworks for a little over a year now and I adore it. They are always super helpful over the phone and email. I send them as many referrals as I can! I love that I can manage tons of contractors and schedule payments very easily. Their profiles make it easy for my employees to manage their settings and keep up to date with payments.

Recommendations to other buyers: We didn't start using Justworks soon enough and it made our first year of taxes very difficult. This year has been a breeze. My advice, start using Justworks as soon as possible.

Overall: In the past, I've worked with other high-level systems. I find that justworks is geared more towards smaller companies and startups. Though the software is not as developed, I find that the customer service makes up for that. The justworks team is great and I feel that they are taking good strides to improve their system.

Justworks is the partner you didn't know you need to have!

Dec 09, 2016

Jennifer J.

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Comments: We found Justworks on a hilarious subway ad (ooh man are those advertisements great!) while on the way to a meeting to establish a contact with a paycheck company. We wouldn't stop thinking about them in that meeting! Since we began our partnership with Justworks everything is a little easier. Even when things don't go as quickly or as well as we expect, it is still always faster and more reliable than us doing it on our own! We are able to feel free and like someone (many someones's!) have our back all day and night long. As Justworks has grown and as we have grown as a company, we feel more supported and like they are more available all the time. It has truly been one of the most educational experiences of our business careers to have the wealth of information and giant well of support that is Justworks. Super bonus: anytime something does not work well for us, they offer an upgraded version to us (in other words, Justworks is always listening and looking for new ways to serve their customers so that the world is better served). THANK YOU!

Head of HR & Operations

Dec 08, 2016

Laura C.

HR

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy use, great customer service.

Cons: Hours of accessing someone - we are in CA. Not able to do one-time checks.

Overall: Easy to set up & what makes the difference is incredible customer service! Looking forward to an easy year end close and issuing 1099s. Wish we could issue one time payments for vendors without setting them up as a vendor.

Easy for employees to see admin stuff.

May 16, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Pros: It makes it easy for employees to see their paychecks, benefits and manage enrollment during the year. One less thing to worry about.

Cons: The additional service they offer are not actually very good. We tried using some of the random 'extra' services and they were a time sink. We spent over 3m and 6h of our time talking to people who were unable to resolve the billing issues they said they could help with. No idea if they even ever tried.

Fantastic PEO for a Nonprofit

Dec 08, 2016

Noel W.

Director of Finance and Operations

Non-Profit Organization Management, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's easy to use.

Cons: Some issues with a visa employee.

Overall: Our organization made the switch from a different software (entirely not geared towards our needs and size) to Justworks at the end of 2015. We couldn't be happier with the results and the people that support us at Justworks.

Payroll and Benefits in one platform

Aug 10, 2018

Hasin I.

Design Strategist

Design, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We are small team and its great to be able to manage all the payroll services in one app

Cons: I think the user interface can be a little be simpler. Sometimes I find it hard to find certain items. Maybe have a menu on top of the page.

Overall: I love the software. It does save us a lot of time and money that we don't have on spending on a HR person.

Easy to use, and a great system to manage the un-fun operations stuff

Jun 07, 2018

Ebona M.

CSM

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 1. It super easy to use and find anything you may need (benefits, pay stubs, salary, team, etc)
2. They have a super helpful and easy-to-reach support team.
3. The work benefits you can opt into, such as citibike programs or gym membership discounts.

Cons: If I had to think of something, it would most likely be one of the settings we chose internally that was not easy to change immediately as it was related to a benefit that if changed would not take effect for months.

Simply the best

Dec 08, 2016

Diane E.

Financial Controller

Media Production, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Clean, intuitive, uncluttered

Cons: Access levels can be inflexible between vendors/contractors and - if someone can add a new vendor they also have access to all employee information...

Pros: I like being able to check my paychecks, benefits, and contact my coworkers quickly and without having to sort through a complicated menu.

Cons: I wish you could customize the dashboard. Small gripe, but it would be cool to be able to move your calendar, directory, add widgets, etc.

Everything we need!

Jan 28, 2017

Jackie B.

Used the software for: Less than 6 months

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We're growing rapidly and had just hired a COO for operational issues, but discovered she is also extremely good with customers too. So we needed to automate even more processes, and quickly.
Justworks was a perfect choice, both for helping us decide which direction in health benefits would support our continued growth, and with the streamlining the benefits tax paper trail we needed too.

Pros: Extremely easy to use and to understand what the best choices for our particular employee structure were.
Empowered us to feel confident in the choices we made, as our employees are a key asset for us.

Cons: We haven't found any yet and feel pretty confident that, even as the new presidential administration "changes the HC rules", that we have made the best possible choices.

Recommendations to other buyers: As every country health care systems change, the #1 decision variable in choosing what works best for you and your company is "How agile is it?"
From there, all you can do is be certain that, at the time, you've not only made the best choice, but you can adapt just as quickly when things change.

I'm Sorry I Ever Head of Justworks

Feb 16, 2018

Duffy M.

CEO

Computer Software, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Don't, under any circumstances, ever do business with this company!

Cons: Terrible customer service
We must pay everything way in advance (health insurance is due by the 10th of the prior month)
Payroll must be paid on Monday for a Friday payday.
Payroll must be paid a week in advance if the Monday is a holiday
I've written several times to the CEO - no response
Terrible start-up process - key (and required) documents not provided until after the start-up date
Misinformation is their normal way of doing business - not trustworthy

A great and very easy to use platform to manage HR and payroll

May 18, 2017

Louis B.

Operations

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I really appreciate the effort they made to design a platform that is super easy to use. For non specialists, it's a great platform to manage your HR admin and payroll. Their onboarding and customer support is very dedicated and responsive. It helps a lot, especially when you plan to move from one HR platform to another. I highly recommend.

Our company switched from ADP and I must say, the Justworks interface is much easier!

Nov 07, 2017

Quandra T.

Support Ninja

11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Everything is bundled together and easy to find. The site has very clean navigation and set up so you can find the things you need the most, paystubs and healthcare information quickly. Also, they make the setup so fluid so it's not like "Oh god, gotta sign up for another software..." like my last job.

Cons: No more bi-weekly paychecks! I've never been on a "1st & 15th" kind of schedule before so that definitely takes some getting used to.

Benefits, HR, and admin has never been easier

May 08, 2018

Verified Reviewer

Apparel & Fashion

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Signing new hire documents, and setting up my payroll was super easy! I was almost concerned with how seamless the process was.

Cons: I cant not even wholeheartedly give any cons! This program has handled everything by the book and very professionally.