If you know enough to disable firewalls you will be able to understand the details at http://www.obihai.com/OBiDeviceAdminGuide#_Toc367543041 to check the values of IP address, subnet mask, gateway and DNS server.

I thought your comment about your router was in response to me suggesting you use your phone to get the details of the OBi's IP address, netmask, gateway and DNS.

Go back to absolute basics.

Dial ***1 and the OBi's IP address will be read out to you. Write it down. On your computer type that address as a URL into your web browser. At the login prompt enter 'admin' (without the quotes) for username and password and click 'OK'.

You will see a page like http://www.obihai.com/uidemos/obi200/i.

Post here all the values you have in the WAN Status section, except the MACAddress.

Scroll to the bottom and post here what you have under OBiTALK Service Status.

??? I am very confused. My OBi202 stopped working all of a sudden. When I dial **9 222 222 222 I get the error, no service available. I do get my IP address read out when I dial ***1. However, I can't access the web interface.

I have no idea what the cause is as I have no firewall enabled on my modem/router Motorola SBG6580.

??? I am very confused. My OBi202 stopped working all of a sudden. When I dial **9 222 222 222 I get the error, no service available. I do get my IP address read out when I dial ***1. However, I can't access the web interface.

I have no idea what the cause is as I have no firewall enabled on my modem/router Motorola SBG6580.

FIY: I performed a factory reset but the problem persists :-\

The 202 defaults to running in router mode. It also defaults to disabling access to the web interface through its INTERNET port. I guess you have the 202's INTERNET port and your computer plugged in to LAN ports on your router.

If your computer and 202 are close enough together that you can use an ethernet cable between the two, temporarily connect the computer to the 202's LAN port, reboot the computer and put 192.168.10.1 in the browser.

Or put the 202 into bridge mode. See http://www.obihai.com/OBiDeviceAdminGuide#_Toc367543042, the '31 code'.

Or enable access from the INTERNET (WAN) port. The '30 code' at the same part of the Admin Guide.

With bridge mode or WAN access enabled, use the IP address read out in response to dialling ***1.

None of the above will fix your initial problem but you should now be able to gather more info as to what is wrong.