please follow the below stepslogin to your kindle accountFrom the Manage Your Kindle page, click Manage Your Devices.Locate the Kindle you want to deregister and click it.Click Deregister.In the Deregister This Device pop-up, click the Deregister button.once done , re-register by following the below stepsFrom Home, press the Menu button, and then select Settings. Select Registration.this should solve your problemLet me know if you have any questions or face any difficultyplease click on a smiley face below or stars above to complete the rating if your question has been answeredThanks for choosing Just answer

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