Telecommunications Contact Center Software

Turn On Faster, Easier, Contact Center Support Today!

With more people using mobile devices than ever before, it is crucial for service providers to deliver a great customer experience in order to differentiate themselves from the competition and retain customers.

Bright Pattern Contact Center enables service providers to empower agents with a unified desktop, enhance self-service channels, and improve customer service with proactive engagement and enterprise functionality over voice and digital channels.

EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE

The increase of mobile phone usage has changed the way people communicate. Mobile phone customers are accustomed to connecting with friends and family in a variety of ways over a variety of channels, including voice, text, messengers, and video.

Because of the adoption of omnichannel communication in their personal network, customers are also demanding a seamless omnichannel experience from service providers. Win the digital customer experience battle and grow NPS scores with omnichannel.

Unified Agent Desktop

Consolidating customer data, communication tools, and easy-to-access information into a single desktop is critical for servicing your customers. Our decluttered Agent Desktop puts actionable customer data and knowledge at your agents’ fingertips so they can solve customer problems, not hunt for information. By bringing all customer data to a single screen, agents are empowered to personalize each interaction.

Proactive Customer Care

Proactively communicate with customers about late or upcoming bills, service plan upgrades, account updates, network outages, and special promotions.

Create Upsell Opportunities

The telecommunications industry has seen declining average revenue per user and flat growth rates. Empower your agents with omnichannel tools to create more upsell opportunities. Agents working on an easy-to-use desktop, with robust customer data in context across all channels, are able to make more informed decisions. They intuitively know when customers are interested in new or different products and packages.

Automation and Self-Service

Offer customers intuitive self-service options across digital channels. Customers need easy access to account information from their mobile devices through SMS or apps. Innovative AI and bots can improve self-service channels, improve ROI, and empower agents. Automation and self-service lead to better service because they allow agents to have more time for quality interactions and develop trusted relationships.

Compliance

Bright Pattern’s data centers and technology are compliant with a number of industry standards. Maintain compliance by partnering with Bright Pattern for PCI Compliance, TCPA Compliance, and other security standards.

“As we get more and more creative and come up with more problem-solving products, we’re going to need a partner like Bright Pattern who can be creative with us.”

Sean Rivers, Director of Operations Technology, Republic Wireless

“We’re at 95% customer satisfaction. To do that without a brick-and-mortar call center, a lot of people think it’s impossible. But we’ve done it. Working with Bright Pattern, we’re able to help our members in a way that’s based on the issue they are having.”

Sean Rivers, Director of Operations Technology, Republic Wireless

Why Wait?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service