Long story short, because I will throw my goddamn computer, some bitch comes through drive, doesn't like what she hears. She drinks down her drink and wants a refill under the guise I gave her the wrong drink. Nope sorry. So she pops of "ill throw this fucking drink at your head"

Boom. Done. I don't do physical threats. I shut the window and walk off. They have their food, drinks and everything. I sit there and wait in the back. After three minutes of them pissing off everyone in drive, my manager goes to get them to move. Their punishment for threatening me? Free food and drinks. Yay! The rest of the shift was worked in complete silence after I let him know, quite frankly, what an asshole he is.

Just one dickhole after another tonight. Did I mention my piece of shit coworker pulled a no call no show? Oh yeah. Two people for the busiest night of the week.

Then these meth babies come through. Theyre a right pain in the ass. They don't have the money for their food, ask me to comp them (no), won't take anything off and have nothing but a 5$ and 100$. Its after four, all the money is in the bank except whats in my drawer. They proceed to back up, scour the ground in the drive thru some more, change their order around, etc. Finally they leave, saying they'll come back. Okay, whatever. They do, in fact, come back. Some more order changing and.. you know what.. I'm not doing this. I call my manager. Theres too much switching going on and I dont deal with drug addicts bait and switch game. They ordered coffee. One coffee. I asked if they wanted a regular or a large coffee. He said regular.

I hand him his coffee. Ohh now he wants ICED coffee. And magically has the money for the difference, fine whatever. I make the iced coffee and give it to him. Now he wants whipped cream. His meth baby girlfriend starts going off about whipped cream and he tells her to can it. Okay, now shes mad it doesnt come blended. Yelling about it not being blended blah blah. Finally she pops off with

"I ordered a iced mocha in the first place you know!"

I'd had it. I'd had enough with the goddamn entire night. I lost my temper.

"We don't even sell iced mochas you stupid bitch"

And I shut the window and walked off. My TL just kind of stayed out of my way after that. Not proud, it didn't even feel good.

http://i935.photobucket.com/albums/ad198/sober_gifs/21bix38_thjpg.gif

blas

07-16-2010, 01:54 PM

*blink blink*

There, there....you'll be alright.

Whatever happened after that? Do you work today?

Whiskey

07-16-2010, 01:58 PM

*blink blink*

There, there....you'll be alright.

Whatever happened after that? Do you work today?

Nothing happened after that. They left, I finished up my stuff. I work a couple hours tonight because my new manager wanted me to come in. 11-3 or something. Then swing on saturday. ugh.

superhotelworker

07-16-2010, 02:03 PM

*gives a hug, cookies and a 'if you can't be nice, get the hell out of my drive thru' sign.*
Think you need this hon. Sorry your customers and co-worker, suck.

blas

07-16-2010, 02:14 PM

I'm anxious to hear if anything goes down tonight......

When you get to the end of your rope, sometimes, you really let go.

MoonCat

07-16-2010, 02:27 PM

What is it with this trend lately of customers throwing stuff (or threatening to...you know they'll do it)...? Bad enough people think they're entitled to be treated like royalty, but this is too much. Did everybody suddenly revert to two years old?

Marmalady

07-16-2010, 03:02 PM

Sorry about all that, hon.
Have a toffee apple brownie, fresh baked today (my son loves them) and a big dollop of cream on top.

Rantsylvania 6-5000

07-16-2010, 03:59 PM

Their punishment for threatening me? Free food and drinks. Yay! The rest of the shift was worked in complete silence after I let him know, quite frankly, what an asshole he is.

Every time I hear another story of this behavior being rewarded, I die a little more inside.

I don't blame you for going off, there's only so much shit anyone should be expected to take.

What is it with this trend lately of customers throwing stuff (or threatening to...you know they'll do it)...? Bad enough people think they're entitled to be treated like royalty, but this is too much. Did everybody suddenly revert to two years old?

It keeps getting worse all the time. It's like they have to keep pushing it, to see how much more they can do and get away with it.

Plaidman

07-16-2010, 05:08 PM

Ahhh the fun times of too much SC and you just snap, and everybody backs off. Quite fun. Done it myself on some of my real bad days.

But hey, you got through it, you didn't kill anyone. That's a good day if you ask me. (Good luck tonight).

Seraph

07-16-2010, 05:09 PM

<hugs Whiskey>

Hyena Dandy

07-16-2010, 05:43 PM

*hugs tight* There there. Everything's gonna be okay. It'll all be spiffy. Trust me. I'm known as General Spiffy on another forum, so I'm an expert. :3 *gives spiffiness coupons*

You can turn those in when life is really suck, and then it gets spiffy again.

Also. Cake? I got some cake left over. I like cake. Do you like cake?

Should I post when I'm this tired? The answer is clearly no.

Seraph

07-16-2010, 05:46 PM

I too have cake, baked a carrot cake yesterday that's to die for. :X

<shares>

Tama

07-16-2010, 06:04 PM

I made some nice walnut-brownies the other day. -shares-

Oh, and...have a Mt. Dew or Dr. Pepper with the sweets. As if you aren't getting enough sugar already! :p

lupo pazzesco

07-16-2010, 07:09 PM

I'll add chocolate covered cherry scones. (FINALLY perfected the recipe!!) and tiramisu pudding to the offerings. I'd add in a rum cake but...why do that to wonderful, wonderful rum??

<hugs> there, there. people, in general, suck. A lot.

Whiskey

07-16-2010, 07:16 PM

Thanks guys :)

Tama

07-16-2010, 07:24 PM

We all brought sweets...

Someone needs to make Whiskey dinner...

Imogene

07-16-2010, 07:30 PM

Someone needs to make Whiskey dinner...
But, a whiskey dinner is usually reserved for alcoholics... *ducks, on reflex*
I was just about to point out that everyone brought her sugary things... I dunno, seems a sure way to lead into diabetes... *shrug*

Exaspera

07-16-2010, 07:37 PM

I'm sorry all of the jerks got to you. I'd be glad to microwave some popcorn for you! That's about the best I can do at the moment. It's Official Boy Scout popcorn, though! :)

Whiskey

07-16-2010, 07:42 PM

But, a whiskey dinner is usually reserved for alcoholics... *ducks, on reflex*

http://i41.tinypic.com/2624jtj.jpg

:|

Imogene

07-16-2010, 07:48 PM

That's why I ducked.

chainedbarista

07-16-2010, 08:02 PM

man, a total wtf shift; sorry about dealing with that, then meth heads. *will avoid discussing addicts and her thoughts on those types*

you need cheesecake for this one...and cake, and the brownies and maybe an irish coffee to chase it down. :(

Seraph

07-16-2010, 08:13 PM

I just had to google irish coffee...its not actually a coffee? O_o thats...confusing.

Cazzi

07-16-2010, 08:15 PM

It was last time I had it ;)

That is coffee, with a nice dash of Irish Whiskey and cream floated on the top.. mmm

Victory Sabre

07-16-2010, 08:16 PM

I'll bring the bottle of gin to the party. I can also make up some fresh fish. MMMM fish.

Seriously, I'm sorry you had to deal with such SC's.

Whiskey

07-16-2010, 08:58 PM

I'm strongly considering calling out tonight. I offered to pick up the shift but after last night.. I dont know.

I'll bring the bottle of gin to the party. I can also make up some fresh fish. MMMM fish.

Would you care for the Grilled Whiskey Salmon (http://bbq.about.com/od/fishseafoodrecipes/r/bl80606b.htm) with roast vegetables, or perhaps the Prawns in Whiskey (http://www.all-fish-seafood-recipes.com/index.cfm/recipe/Prawns_in_Whiskey) with steamed rice would be more to your taste?

Dessert has already been laid on, of course. But if you are trying to watch your blood sugar, may I suggest a slice of Whiskey Soda Bread (http://homecooking.about.com/od/breadrecipes/r/bldes48.htm)?

A shirtless waitperson will be along momentarily to take your order. :eyewaggle:

Hyena Dandy

07-16-2010, 09:33 PM

But, a whiskey dinner is usually reserved for alcoholics... *ducks, on reflex*
I was just about to point out that everyone brought her sugary things... I dunno, seems a sure way to lead into diabetes... *shrug*

Non-sugary things are less comfort-foody.

Whiskey

07-16-2010, 09:34 PM

A Whiskey dinner it is. Madam prefers fish, I see.

Would you care for the Grilled Whiskey Salmon (http://bbq.about.com/od/fishseafoodrecipes/r/bl80606b.htm) with roast vegetables, or perhaps the Prawns in Whiskey (http://www.all-fish-seafood-recipes.com/index.cfm/recipe/Prawns_in_Whiskey) with steamed rice would be more to your taste?

Dessert has already been laid on, of course. But if you are trying to watch your blood sugar, may I suggest a slice of Whiskey Soda Bread (http://homecooking.about.com/od/breadrecipes/r/bldes48.htm)?

A shirtless waitperson will be along momentarily to take your order. :eyewaggle:

You are my new favorite. *pets new favorite*

Whiskey

07-16-2010, 10:33 PM

haha.

hahahaha.

I just called my boss to see if someone could cover. She wont even call anyone. She says its part of my job to placate upset customers. I should have refilled the drink when is against policy I was previously taught.

fuck this job.

Indigo

07-16-2010, 11:01 PM

*hugs Whiskey and hands over a plate of tonight's dinner* Have some cube steak, skillet gravy, rice, squash pancakes (basically fried squash) and corn on the cob that was picked this morning from our garden.

Let's see you eat any of the dessert after that! :lol:

ExRetailDrone

07-16-2010, 11:24 PM

She says its part of my job to placate upset customers.

Um, so you're supposed to sit there and let them throw shit at your face because it'll placate them? Talk about a hostile work environment :pissed:

JustaCashier

07-17-2010, 12:17 AM

Sounds like a few people need to have the pointy end of Jack's hat shoved up their ass.... :devil:

Mike

Whiskey

07-17-2010, 01:37 AM

Anyone know how to enhance the sound on an audio recording? For completely separate reasons, I have my phone set up to automatically record all incoming and outgoing calls. If its not on speaker, you can barely hear the person on the other side of the line.

Me: I'm not used to being physically threatened on the job
Manager: Well this is fast food, it happens.

edit: Tech Help got me my software :) we'll see what happens.

Victory Sabre

07-17-2010, 02:28 AM

Me: I'm not used to being physically threatened on the job
Manager: Well this is fast food, it happens.

I'm a manager (and owner) where I work, and there's no way in hell I'd tolerate someone threatening committing violence upon someone who works for me. Your manager is a complete idiot. If anyone tried that, if they were lucky, all they'd get is banned for life, at worse they'd get a nice pair of shiny bracelets.

For fish, I'll fry up some walleye and crappie that's in my freezer.

Whiskey

07-17-2010, 02:36 AM

"shitty customers happen", that i can understand. What I don't understand is when physical violence against employees became such a norm that it became acceptable.

violence is part of the job description of a cop. You know what happens if you threaten to hit a cop? You go to jail. My job description has no such clause regarding violence and I'm reprimanded and given veiled threats to cut my hours because I walked away.

Exaspera

07-17-2010, 02:39 AM

How does one possibly placate drunk or high customers who won't remember a damned thing when they wake up later?

Whiskey

07-17-2010, 02:46 AM

How does one possibly placate drunk or high customers who won't remember a damned thing when they wake up later?

Thats the best part. These broads were sober.

edit: its taking all my god drat will power not to go down there right now and toss my shirt (work, not the one i'd be wearing although..), name tag and hat on the counter and walk out. I can't even sleep before work because I'm so angry. I converted the phone call into mp3 format, but trying to listen to it to edit the background audio (make it clearer so you can hear my manager without having to concentrate) just.. enrages me. Hell, thats the term I used in the beginning of the call! :rant:

Sliceanddice

07-17-2010, 03:04 AM

i had something like the first thing happen to me.
I told her no and she had to leave right now or we would call the police.

She didn't we gave her 3 minutes, then called the police.
it helps the my jack had no Shiftleader on grave, and i was the must experience person who spoke English, was actualyl working the swing shift and should have left 2 hour before but the manager left 2 hours early forgetting that the one grave cashier had told her multiple times that week that she had a final and would be an hour late leaving me alone with one other cashier who had to leave at a certain time for a second graveyard job.

RavenStarr

07-17-2010, 03:09 AM

Me: I'm not used to being physically threatened on the job
Manager: Well this is fast food, it happens.
.

Ummmmm so what your manager is basically saying is that even if you are beaten to a bloody pulp. Or worse. That as long as the customer is happy then that's fine?

FUCK THAT BULLSHIT!!!!!! Your manager is a Fucking Idiot. Surely there must be a higher up you can go to about this. Workplace violence is not suppose to happen. This manager obviously does not care about your safety.

I know this sounds bad to say but I wonder what your manager would have said if the customer had assaulted you? What would she had said if you wanted to press charges.

Whiskey

07-17-2010, 03:14 AM

I know this sounds bad to say but I wonder what your manager would have said if the customer had assaulted you? What would she had said if you wanted to press charges.

I called the police on a customer once. Open container in the car, with a child unrestrained in the back seat. I'm sure I would have been written up if anyone found out. My personal favorite was the less incredulous

Me: She threatened to HIT ME
M: Well what did she want
Me: A refill or something
M: Well why didnt you give it to her
Me: Because policy says we're not to do that
M: I would have gave it to her
Me: We're not supposed to take things in through the window, its considered hazardous materials! Thats what I was trained on.
M: We give refills all the time.
Me: IN THE DINING ROOM. Not through drive! Its against policy!
M: Well I would have given it to her.

So basically free food all night tonight.

alowlypotato

07-17-2010, 03:25 AM

Me: I'm not used to being physically threatened on the job
Manager: Well this is fast food, it happens.

ZOMG what? No, no, no. This is not normal. "Fast food" is not supposed to entail routine threats.

This attitude is so incredibly disgusting and disturbing. Screw "placating" people like this; these are not people you want as customers, because someday they just might snap and actually really hurt someone.

its taking all my god drat will power not to go down there right now and toss my shirt (work, not the one i'd be wearing although..), name tag and hat on the counter and walk out.

I think you should. With the manager taking that attitude, that's a dangerous place to work.

Then, perhaps a lawsuit for hostile work environment . . .

Whiskey

07-17-2010, 05:24 AM

I'm almost physically ill (holding back from throwing up atm) at the thought of going to work. If I puke at work, i'm going to puke right on the floor. Also, wearing an undershirt to work tonight, just in case.

XCashier

07-17-2010, 06:00 AM

I think it's time to polish up the résumé and look for another job. I know the job market is harsh now, but I'd still suggest you start looking. Try temp agencies too. You should not have to put up with that crap at work, especially with Spineless McDouchebag as a manager throwing you to the lions every day.

I wish you the best of luck.

Hyena Dandy

07-17-2010, 06:06 AM

Whiskey, some jobs ain't worth the money.

Akasa

07-17-2010, 07:16 AM

You don't need the job for a place to live. Do you REALLY need it?

Kristev

07-17-2010, 07:46 AM

You're quite correct, Whiskey. Food can't be taken back through drive-throughs because it is considered hazardous. Only water & blood get more easily contaminated than food does.

And no manager has the right to expect you to suffer threats of physical violence. Call the labor board, & the health department. That's your best move. The health department does have the authority to ensure that she is properly retrained on food-based health hazards. And the labor board, on acceptable levels of workplace violence (none.)

shogun401

07-17-2010, 09:00 AM

if you were anywhere near the bar i work at i'd give you as many free drinks as i can. Besides being a bouncer I've worked the bar that type of crap no one should ever put up with.

Racket_Man

07-17-2010, 09:26 AM

Me: I'm not used to being physically threatened on the job
Manager: Well this is fast food, it happens.

.

welcome to my world in pizza delivery. the 3d or 4th most dangerous job in the US. we go into dark places, travel at night, drive around in sever weather that no should be out in just so the company can make that MONEY (but not us though)

Whiskey

07-17-2010, 10:44 AM

welcome to my world in pizza delivery. the 3d or 4th most dangerous job in the US. we go into dark places, travel at night, drive around in sever weather that no should be out in just so the company can make that MONEY (but not us though)

I always felt bad for our pizza guy. I used to live in the dead center part of the worst neighbor hood in town. They still came out at ten at night to deliver pizza. I always gave him a good tip. March on, brave soldier, and bring me delicious faux-italian meals.

Tonight was.. busy. Real busy. We had to do 150$+ an hour every hour I was there (11-330). I didn't even get a register tonight, I was grill/fryers. Usually I come in, clock in, count a drawer and pull whoever off. Not tonight. I offered nothing. I went to the fryers and started dropping food. My TL barely said a word to me and looked rather.. embarrassed once my Awesome Coworker starting asking why I wasn't smiling or laughing at all. I told AC what happened and he was absolutely floored. He went to the TL and asked him what the hell happened and I didnt hear his response. It sounded mostly like awkward muttering. It was nothing but business between me and my TL. They can't say I don't do my job, because I do. At 330 on the dot I was out of there. Usually I'll offer to help clean/stock quickly to get them caught up but.. I already showed up and thats all i'm required to do.

I think it's time to polish up the résumé and look for another job.
I work swing tomorrow, starting at six. I have to be up earlier than usual for that so I'm going to go hit some pavement and see who's hiring. I have an amazing reference from my Census boss and the other grave TL so I'm not particularly worried about that part. Its just finding someone whos hiring. My city alone is at 20% unemployment according to the labor site.

And yes, while I don't need this job to keep my roof, there are some.. semantics involved. It gets complicated, but I'd really prefer not to leave this job before I'm hired onto another.

If anyone is online right now (in the next hour or two?) and knows the ins and outs of resumes. I had an alright resume, but my hard drive crashed on my old PC and I have to re-create it. My AIM is in my profile. :) In a couple hours. I'm almost exhausted enough not to be kept awake by my rage like I have been all day.

Mytical

07-18-2010, 10:24 AM

I have no skills in resumes unfortunately. I wish you luck in your search, and hope things work out for you. Nobody should have to put up with threats to keep a job.

Android Kaeli

07-18-2010, 11:22 PM

I would, in no way shape or form, keep this job for much longer. You don't need that bullshit from the managers.

Whiskey

07-18-2010, 11:32 PM

One of my classmates from last semester that I'm good friends with apparently knows someone who works at the health department. huh. :)

Plague*Star

07-19-2010, 12:00 AM

<snip>
Me: I'm not used to being physically threatened on the job
Manager: Well this is fast food, it happens.

He needs it explained that the "fast" in "fast food" refers to the speed of preparation, not the velocity the SC launches it at the employee. Spineless meat balloon.

P*S

RayvenQ

07-19-2010, 12:40 AM

Whiskey, if I make a joke about putting you in a jar will you hit me? (Cookies for Reference) It'd be a really nice jar though.

On a more serious note, remember these words: It's not you, it's them.

dalesys

07-19-2010, 01:31 AM

Whiskey, if I make a joke about putting you in a jar will you hit me? (Cookies for Reference) It'd be a really nice jar though...
You're likely to end up in Whiskey('s) Boot Hill.:D

Magpie

07-19-2010, 01:39 PM

Whiskey, if I make a joke about putting you in a jar will you hit me?

Devil take the women!

blas

07-19-2010, 04:44 PM

If you need a treat, I will be stopping at the grocery store this week for my milkshake ingredients.....and some Kaluha as well.