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Working in Retail: How to Give Exceptional Service

0:06:55

A survey of retail customers revealed that there are five things customers want in their retail experience. They want a knowledgeable associate, satisfaction, personalized service, online and offline integration, and they want fun. Let's take a look at each of these.

Working in Retail: Who is your Customer?: I Can't Find This

0:01:37

In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer.

Working in Retail: Who is your Customer?: I've Got a Coupon for That

0:02:01

In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer.

Working in Retail: Who is your Customer?: I'm Just Looking

0:01:49

In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer.

Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry.

0:01:43

In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer.

Working in Retail: Who is your Customer?: I'm on a Mission

0:01:26

In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer.

Working in Retail: Who is your Customer?: I've Got Time and Money

0:01:30

In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer.

Working in Retail: How to Stay Positive with Customers

0:03:33

If you're positive, your actions and communications will be positive, and in turn your interactions with your customers will be positive. There will always be someone you can't please, but by eliminating certain phrases, you'll increase your probability of a satisfied customer.

Working in Retail: How to Handle Feedback

0:07:18

Feedback is a gift. If you're lucky, your customers are giving you feedback. Feedback tells you what you're doing well and what you're not doing well. And since you're striving to give exceptional customer service, you want to receive feedback, both good and bad.

Working in Retail: How to Upsell

0:05:33

Upselling is an art and it's one you need to master if you're in retail. It's a delicate balance of communication, product knowledge, and the power of suggestion. The problem with most upselling is that it happens at the wrong time. A successful upsell is more than asking "Would you like anything else?" It's about you demonstrating a value to your customer.

Working in Retail: Managing Retail Employees

0:10:16

Being a manager is difficult. Being a manager in the world of retail is even more difficult. Not only are you responsible for achieving store goals which include sales, upsells, shrink, and customer satisfaction, but also your success is dependent on the people who work for you.