Straight Talk About Customer Relationship Management Software
The CRM Software REPORT has been evaluating CRM software solutions since May 1999. Our reviews separate the contenders from the pretenders and focus the analysis on the issues which distinguish the products from one other. We identify and elaborate on the strengths and weaknesses for each CRM product and identify the best product fit by budget, company size, industry and company specific criteria. As there is no single best CRM software product that will satisfy most companies, we divide our evaluations into software segments and allocate the bulk of our evaluation time to the market leading solutions in each category. This 9th edition of the CRM Software REPORT includes CRM application reviews for the below market leading solutions.

Top 5 Hosted CRM

Top 5 On Premise CRM

Top 5 Open Source CRM

CRM Industry Solutions

CRM Specialty Solutions

Aplicor

Entellium

RightNow

Salesforce.com

Siebel OnDemand

MS CRM

Onyx

Pivotal

SAP

Siebel

Anteil

Compiere

Daffodil

Vtiger

SugarCRM

B2C

Financial Services

Government / Public Sector

Higher Education

Technology

Partner Relationship Management (PRM)

Business Intelligence

E-Commerce

Point of Sale (POS)

Providing recommendations within the context of company size, budget, business requirements and even country provide additional perspectives that go beyond simple product comparisons. With each CRM software category, we also drill down into the most influential factors which separate great CRM systems from the rest of the pack.

Regardless of CRM software category, key evaluation, measurement and venor rankings are performed for each of the three primary CRM functions of Sales Force Automation (SFA), Marketing and Customer Support.

Key Criteria in Making a CRM Purchase Decision
With the 8th release of the CRM Software REPORT, we included the strategy, framework and resources for successful CRM software negotiation. We've expanded this content to include what prices and discounts are being recorded in the market place and provided access to several tools which facilitate or automate these key software selection tasks.

Assembling The Right Project Team
Once an organization has selected the best fit CRM software application, the next step is to assemble the project team. Getting the right people involved is a precursor to solidifying software CRM strategy, implementation planning or project kick-off. This 9th edition includes a new section which identifies project team roles, responsibilities and the synergy to be achieved in the vendor-client relationship.