This seems to be a case of defective keyboard, to confirm the exact fault,you have get an external USB keyboard, which we generally use with desktop PC and then connect it with laptop, if that keyboard works then, it will be confirmed that the laptop keyboard is defective you have to replace the keyboard to solve the problem. If the external keyboard do not work then, reply me back and we will try some more steps to solve the problem.

Ask a Tech Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.

38 Tech Support Specialists are Online Now

Type Your Computer Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.