Friday, 21 June 2013

Etihad Airways is the flag carrier of the United Arab Emirates. Established by Royal decree in July 2003 and based in Abu Dhabi, Etihad commenced operations in November 2003. The name derives from the Arabic word for "union" (الاتحاد al-Ātiḥād).
The airline operates more than 1,300 flights per week to 86 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas, with a fleet of 72 Airbus and Boeing aircraft.[3] In 2012, Etihad carried 10.3 million passengers, a 23% increase on the previous year, delivering revenues of US$ 4.8 billion and net profits of US$ 42 million.

Job Purpose Successful incumbent will supervise all front desk activities to optimize all guest interactions and satisfaction whilst ensuring compliance with all Etihad ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

Responsibilities Your responsibilities shall include but not limited to:

Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.

Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc);

Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.

In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained

Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner

Requirements Successful candidate must have right to live and work in Nigeria.

High school graduate, Three to five years airline or travel agency experience in a reservations and ticketing role with at least two years supervisory experience. With ability to work under pressure and to short lead times and working on own initiatives.

Recognized IATA or knowledge in rules and regulation of airline restrictions

Coaching skills

Good written and oral English language skills

Good PC skills include Word, Excel, PowerPoint, Internet

Numerate

The Individual OPERATING ENVIRONMENT: You have to:Do Duty within standard retail opening hours; travel may be required for training; assistance at airport in support of EY ground operations team if required; unsocial hour in support of sales functions etc when required

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