Retirement Bureau
The bureau maintains information necessary to administer benefit payments to members, performs accounting and payroll tasks according to federal and state regulations pertaining to qualified pension funds, and provides retirement and death benefits to the system membership in accordance with Chapter 37 of the Norfolk City Code.

Procedures for Presenting Claims for Benefits and Seeking Remedies for Denied Claims
Persons who desire to appear before the Board of Trustees regarding any retirement matter must submit their requests to the Executive Director specifying the matter about which they wish to speak.

Matters may include but are not limited to the presentation of claims for benefits or requests to remedies for the redress of claims which have been denied in whole or in part. The Executive Director, in consultation with the Board Chair, will determine when the matter will be heard and will advise the person requesting to appear before the Board. The Board Chair may place time limits on any presentation.

The Board Chair may decline to hear any matter determined by the Executive Director and Chair to be outside the Board’s jurisdiction or authority.