I work for a Verizon retailer..... We do everything we can to help customers, but in the end deal with the same cust service reps who are by far the worst people in the business!!!! FUCK YOU VERIZON!!! TRAIN YOUR REPS!!!!

You are a store rep? Do you know how many problems CSRS get because of how lazy and shady you are? You lie to customers to get them to buy a phone, ghosts lines, hide the upgrade fee. And cause so many problems that we deal with so you can make your fucking commission.