Leak detection

Leaking water pipes can occur almost anywhere - from within the newest homes, to the smallest gardens and the tallest buildings. The challenge of finding and fixing leaks never ends.

If you've seen water leaking in a public place, such as on a road or footpath, please tell us so we can investigate the problem. If the problem is urgent, or you're reporting between 11 pm and 6 am, please call us on
13 20 90.

Prefer to send the details online? If possible, please attach a photo to help us assess the problem.

Leaks on your property

If you have a leak in your home or on your property, call a licensed plumber. You can only do minor plumbing work, such as changing tap washers, yourself.

If you can detect a leak using your meter but can't locate it, a leak detection specialist will be able to help. Not all plumbers have the special tools and skills needed to find leaks hidden underground and inside walls.

Our WaterFix® Concealed Leaks service provides a full range of leak detection and repair services.

Leaks in public places

If you've seen water leaking in a public place, such as on a road or footpath, please tell us so we can investigate the problem. If the problem is urgent, or you're reporting between 11 pm and 6 am, please call us on 13 20 90.

Prefer to send the details online? If possible, please attach a photo to help us assess the problem.

Meter taps

You'll find your meter tap next to your water meter. The meter tap controls the water supply to your property although it's not a regular tap. You can turn it on and off, but you can't connect a hose to the meter tap and you can't use it to fill a bucket.

If you also have a regular tap near your meter, you can use it to access water.

The meter tap controls the water supply to your property. It's not a standard garden tap.

Who's responsible for what?

We own and maintain the large pipes (mains) in the street and the water meter at your property.

The property owner is responsible for all the pipes and fittings that connect to the main. This includes the meter tap.

Who can fix the meter tap?

Licensed plumbers can repair the meter tap at your cost. However, as a free service, we'll fix the tap for you within 10 working days - usually within five days.

Did you know that over 85% of all water use in apartment blocks is within your control?

Where is water used in Sydney apartments?

How can you save water inside your apartment?

Showers - 45%

Take shorter showers

Install a water efficient showerhead

Minor leaks - 14% or more!

Act quickly as most leaks get worse over time. Maintenance and quick repairs are key to reducing the cost of leaks

Washing machines - 10%

Wait until you have a full load before using your washing machine

Look for a water efficient model when it's time to replace your current washing machine. Front loaders use less water and are gentler on your clothes

Toilets - 7%

Use the half flush on your toilet whenever possible

Check for leaks. Toilets are responsible for the most common, and the worst, leaks inside homes. A leaking toilet can waste over 16,000 litres of water a year!

Install a new 4-star dual flush toilet if you don't already have one

Kitchen taps - 5%

Turn the tap off if you don't need to leave it running

Check for leaks or drips and replace washers as soon as taps begin to leak

Install water saving devices in your taps

Basins and baths - 5%

Don't overfill your bath or basin

Turn the tap off while brushing your teeth, cleaning dishes or preparing food

Check for leaks and repair or replace old taps

Dishwashers - 1%

Wait until you have a full load before using your dishwasher

Look for a water efficient model when it's time to replace your current machine

Individual apartments

If you own an apartment and you're looking to fix leaks or install water efficient devices in your home, you can contact our licensed plumbers through our WaterFix® Residential plumbing service. For almost 20 years, we've helped our customers save over 300 million litres of water and reduce their water bills.

Large strata managed buildings

If you're a strata manager or you live in a residential strata managed building and are concerned about wasting water throughout all apartments in the building, WaterFix® Strata may be able to help.

If you’re looking to fix leaks or install water efficient devices in your home, you can access licensed plumbers through our WaterFix® Residential plumbing service. For almost 20 years, we've helped our customers save over 300 million litres of water and reduce their water bills.

Don't forget to ask for a certificate when any plumbing work is doneWhen your licensed plumber has finished the work, always ask for a Certificate of Compliance. This certifies that the plumbing work meets the
Plumbing Code of Australia.