o Close any open browsers.o Right click on zoek.exe and select "Run as administrator..." to run it.o Please wait while the tool starts. It will appear to be doing nothing and may take a few seconds to come up.o Click the More Options button below the large panel and check the box:oAuto Cleano Click on Run script buttono Please wait patiently (it may take a few minutes) until a log report will open (this may be after reboot, if required)oCopy (Ctrl +C) and paste (Ctrl +V) the contents of the opened entire report back here.

Note: It will also create a log in the C:\ directory named "zoek-results.log"

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AdwCleaner

Please download adwcleaner by Xplode onto your desktop.Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it.

*Click on the Scan button.*AdwCleaner will begin to scan your computer like it did before.*After the scan has finished .......

This time, click on the Clean button.

*Press OK when asked to close all programs and follow the onscreen prompts.*Press OK again to allow AdwCleaner to restart the computer and complete the removal process.*After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.*Copy and paste the contents of that logfile in your next reply.*A copy of that logfile will also be saved in the C:\AdwCleaner folder.

* Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".* The tool will open and start scanning your system.* Please be patient as this can take a while to complete depending on your system's specifications.* On completion, a log (JRT.txt) is saved to your desktop and will automatically open.* Post the contents of JRT.txt into your next reply !

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Lou, the AdwCleaner did not clean what it found ! So run it again *Click on the Scan button.*AdwCleaner will begin to scan your computer like it did before.*After the scan has finished .......

This time, click on the Clean button. <<<<< This is what you didn't do the first time you ran it !!!

*Press OK when asked to close all programs and follow the onscreen prompts.*Press OK again to allow AdwCleaner to restart the computer and complete the removal process.*After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.*Copy and paste the contents of that logfile in your next reply.*A copy of that logfile will also be saved in the C:\AdwCleaner folder.

# Then click the Run Fix button at the top.# Click # Please post the contents of the fix log file back here if you are prompted to open the file. It can also be found at C:\_OTL\Moved Files as MMDDYYY_HHMMSS.log where MMDDYYY is date format and HHMMSS is time format.Remember to enable your real time protection.

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I also need you to run: Looks like Norton was on this machine at 1 time, i will give you a free antivirus so you do not have to pay for Norton after we get you clean.

* Double click SecurityCheck.exe and follow the onscreen instructions inside the black box. * A Notepad document should open automatically called checkup.txt * Please post the contents of that document in your next reply.

You can run the OTL Cleanup below after you post the Security check up !!!

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Clean up with OTL

Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer.

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oh my goodness Chuck, the laptop is running much nicer!! I probably need to get it protected now right? An install the up dates and remove the old versions of things? I am starting to get used to how things work lol!! Thank you for all your help so far...as per normal you have been a huge blessing, very good at what you do and I very much appreciate it!!! I have been more able to get it done in a quicker time frame this time!! Thank you for your efficiency also!

Click the free avast button >>> http://www.avast.com/en-us/download-software ......... avast! Free Antivirus is FREE - you only need to register it with an email address once per year.This what i use for Antivirus protection !

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Let me know if you have any problems with anything !!

Thank you for the compliments on my efforts ! Very much appreciated.

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Congratulation you are clean !!!

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

This is my standard "All Clean Speech." You may have some already installed, these are just recommendations !

Here are some tips to reduce the potential for spyware infection in the future:

Here are some tips to reduce the potential for spyware/malware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

From within Internet Explorer click on the Tools menu and then click onOptions. Click once on theSecurity tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page.

2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure.NoScript

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below:Online Armor FreeAgnitum Outpost Firewall FreeComodo Firewall Free

5. Make sure you keep your Windows OS current. And regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

6.WOT(Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.