F.A.Q.

How can I join the crypto exchange?

Just register on https://www.cryptoexchange.ws/ and confirm the e-mail verification.

Log In.

There you go – open your first orders.

NOTE: Trading is a highly risky activity that can lead to major losses, please therefore consult your financial advisor before making any decision. No content on our Site is meant to be a solicitation or offer.

Is it possible to place orders that are not covered by my account balance?

Yes! We decided to enable the placing of orders that actually are not covered by available balance. Those orders have the status “paused” and will be transformed to “open”, executable orders as soon as balance is available. This enables our users to place a chain of currently not executable orders that will be matched one after another when the first order could be successfully matched and given the necessary balance.

CryptoExchange.ws applies the rules of the European community for customer registration. The data is protected by our strict privacy rules and no data will be communicated to third parties. Data is stored encrypted on secure servers.
To comply with the KYC and AML regulations during registration you will be asked for your birth and residence data and copy of your documents. You will also be asked to upload a proof of residence that could be an electricity bill, or gas bill, or bank statement or credit card statement.

Once the registration is complete, taking care to fill in all the fields and having all the documents loaded, our staff will unlock your account and you will be able to withdraw up to Euro 15,000 per day (450000 monthly). There are no limit values ​​for trading.

While waiting for your account to be approved, you can still transfer Euro and Cryptos to your new cryptoexchange.ws account and start trading.

Either go to the "Orders“ or "Account“ site. From either page you may place a new order directly. You can specify the type of the order, the amount of traded Bitcoins and limit the price. In general, you can place the following orders:

Buy order (I want to buy Bitcoin) - limited and unlimited

Sell order (I want to sell Bitcoin) - limited and unlimited

How can I cancel orders?

Go to the "Orders“ page and check your current orders. There is a clickable button marked with an X on the left side of every open or paused order. After clicking you can cancel the order by confirming the subsequent dialog.

Is it possible to cancel executed orders?

CryptoExchange.ws is an exchange software which automatically matches and executes orders. Being able to cancel an executed order means to conflict with the safe execution of trades. We enable safe trades that cannot be reverted, giving our users full security. Giving the opportunity to cancel or revert executed trades endangers the safety of trades. Every purchase and sale is considered final and cannot be reimbursed.

What are "best execution” orders?

Execute best orders (or "at best” orders) will be matched with the best available price on the market, therefore getting matched instantly (if possible). "At best” execution orders only specify the amount of Bitcoin which are supposed to be sold/bought and, contrary to limited orders, cannot be specified with price limit. “Best execution” orders are best if:

You have no knowledge of the current market price structure.

You want to buy or sell a certain amount of Bitcoins as quickly as possible.

What are "limited“ orders?

Limited orders are specified with the amount of Bitcoins that should be sold/bought and the price limit that you want to pay/earn at most at least per Bitcoin. The order will only be executed if a matching order within the specified price range is available. If no matching order exists, the order cannot be executed and waits for execution. "Limited orders” are great for:

Holding Bitcoins for a longer period of time and selling them at a higher exchange rate in the future. For example: You bought 1 Bitcoin for 5000 Euro and you want to sell it when the exchange rate hits 7000€ / BTC. You place the order: Limited Sell-order, Amount: 1 BTC, Limit: 7000€.

Trying to buy Bitcoins with a cheap exchange rate. For example, you plan to buy 10 Bitcoins when the exchange rate is at 4000 €/BTC. You place the Limited Buy-order: Amount: 10 BTC, Limit: 4000€.

How can I restore my password?

Please click on the link: "Forgot password”. In the subsequent step, you will have to fill in the e-mail address you registered with on our site. After triggering the recovery e-mail, you can click the link in the e-mail and will be redirected to a page where you can change your password.

How can I change my nickname?

You can change your nickname by opening your profile page and then simply typing in your new nickname. If the nickname already was assigned to another participant, you will receive a notification. After choosing your new nickname, please click on “save profile” – your nickname has been changed and will be updated in the ranking.

How can I change my e-mail address?

Your e-mail address can be changed in your profile. Simply open the profile page and change your e-mail address in the corresponding field. After changing your e-mail address and saving the profile you will receive a confirmation e-mail which is sent to your new e-mail address. In order to complete the change of the e-mail address, you will have to click the confirmation link in the e-mail. After this you are able to log into your account with your new e-mail address.

What can I do when I encounter a problem that is not discussed here?

Please contact either our support (office@crypto-exchange.ws) or use one of the feedback boxes to contact us.

What is a two-factor-authentication (2FA) ?

Two-factor-authentication is based on using additional security features besides the login (username and password). CryptoExchange.ws offers two alternatives for the 2FA, sending e-mail tokens and using Google Authenticator. Both alternatives can also be combined for maximum security. You are able to choose different security settings for particular actions.

How does e-mail authentication work?

E-mail authentication can be configured in the profile settings. After the activation you will receive codes by e-mail when you use a function where you have activated it.

What is Google Authenticator and how does the setup work?

Google Authenticator is an app for smarthpones which can be downloaded for free in the stores/markets of the different smartphone manufactureres. After installing the authenticator app you have to set up a new account. You press “Add Google Authenticator” in the profile of the draglet wallet, and you receive a personal key that you enter (or scan the QR code) in order to link your draglet account with the Google Authenticator. After you have linked your account you will get a new OTP (one time password) every 30 seconds which can be used for example to log in, if you decided to protect your log in with GA. You can find a detailed manual here: https://support.google.com/accounts/answer/1066447?hl=eng

What can I do when I added a Google Authenticator that I cannot access anymore?

Please contact our support at (office@crypto-exchange.ws) .

WARRANTY
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

CAN I USE BOT OR AUTOMATIC TRADING SOFTWARE?
The use of BOTs or software for automated trading that abuse system resources by penalizing other users is prohibited. Accounts that violate this regulation will be closed and banned.

Governing Law

The Site is controlled by Crypto-Exchange.ws & CryptoExchange.ws. It can be accessed by most countries around the world. By accessing and using the Services on and associated with the Site, you agree that these Terms are governed by the laws of ITALY (Europe Union).

You and Crypto-Exchange.ws & CryptoExchange.ws submit to the exclusive jurisdiction of the courts of ITALY.