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jessdoestravel

Bel Air, Maryland

24

We are here right now and need assistance.

It is 10:30 pm on May 2. We have made 3 calls about our broken AC to the front desk but the only response to our last call was an "oh Jesus". To the management- you can make a difference in this review right now. Just address the problem. Please fix the AC. It is cooler outside then in here but there isn't even a screen so that we can leave the door open.More

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Date of stay: May 2018

Trip type: Travelled with friends

Ask jessdoestravel about Ella Gap Hotel

Thank jessdoestravel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

we honourt your comment on tripadvisor and we have taken corrective measures.

it was unfortunate and we deeply regreat for the inconveniece caused to you during your stay with us.But you had a comfortable stay after the room change.Will make sure that this will not repeated to our other guests..

looking forward to seeing you with with better services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

All reviews ella gap front office staff facilities including the general manager nice hotel hotel restaurant special thanks room was spacious and clean ella railway station breakfast was excellent bars and restaurants short stay excellent stay stayed one night wi fi visit ella a great place to stay

Review tags are currently only available for English language reviews.

The Ella Gap Hotel is centrally positioned and very close to Little Adam's Peak and numerous restaurants. The pool was lovely to swim in after the hike. The room was spacious and clean with a lovely bathroom. Breakfast had a lovely selection to choose from and the fruit was my best - juicy and sweet. Unfortunately, I had a freak accident and broke my ankle in 3 places. The care and treatment I was given made me feel so much better. The staff checked up on my travel partner and I and assisted in making phone calls to get us home asap. As I was new to using crutches, Mr Rusira Perera(Resident Manager) and his staff were more than willing to assist me AND carry my at times - always with huge smiles on their faces.

Room tip: Choose a room away from the main street as it can be a noisy street at night.

Date of stay: April 2018

Trip type: Travelled with friends

Value

Location

Service

Ask AnneP3420 about Ella Gap Hotel

5 Thank AnneP3420

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Manager_OakRayHotels, Manager at Ella Gap Hotel, responded to this reviewResponded 1 May 2018

Dear AnneGreat to see your encouraging comment on TripAdvisor.Believe that you are much better now and ready for the next trip.

We at Oak Ray Ella Gap... are always at our guests' services.

Please take good care with your of yourself and look foward to seeing you soon at Ella again with your friends.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The hotel has a very good location, close to lots of good restaurants an bars. The staff was very friendly and helpful. We had a very nice room, all renovated, nothing to complain about.

While staying at the hotel we went to a cooking class in the hotel restaurant and it was amazing. We had so much fun and the food was absolutely great. The cook, Madura, taught us a lot and the atmosphere was always very relaxed. Make sure that Prem makes you a few of his great cocktails:)

Date of stay: April 2018

Trip type: Travelled with friends

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Ask Marina-ch-85 about Ella Gap Hotel

2 Thank Marina-ch-85

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Manager_OakRayHotels, Manager at Ella Gap Hotel, responded to this reviewResponded 23 April 2018

Dear MarinaThank you for your encouraging comment and this was passed to our staff.

Enjoy rest of your holidays in Sri Lanka!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Doors are paper thin, so you can hear every sound. Shower is terrible. Only good thing is location. View outside window from balcony is simply a wall. Road to hotel is down from main street and it is not paved at all.

Date of stay: April 2018

Trip type: Travelled as a couple

Ask 314edgarsg about Ella Gap Hotel

Thank 314edgarsg

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Manager_OakRayHotels, Manager at Ella Gap Hotel, responded to this reviewResponded 13 April 2018

Dear Mr. Edgarsregret for the inconvenience and we value your comment to improve our standards.the comment on the shower is not claer but will check the same for any issues and will definietly fix it.as you know we are in the city and the road is benig renovated by the government.

Thank you for staying with us and look forward to serve you better on your next tour.

.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We were a large group of 46 people that we booked half a year before, when we got there, 6 people had to go to another hotel because the hotel was full and the next day about 14 more people had to go to the other hotel. The hotel we were allocated part of was very inferior in terms of category and had no service and was in a potentially dangerous area.

Date of stay: March 2018

Trip type: Travelled with friends

Sleep Quality

Cleanliness

Service

Ask Bartomeu A about Ella Gap Hotel

Thank Bartomeu A

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Manager_OakRayHotels, Manager at Ella Gap Hotel, responded to this reviewResponded 13 April 2018

Dear Bartomeu A

It was unfortunate that we had to transfer some of your team members to our other hotel.but the arrangement was done after discussions and agreement with your tour orgenizers.

We look forward to seeing you with your family at Ella, during your next visit to Sri Lanka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

In the middle of Ella, a little bit noisy. The hotel is under renovation. The room and bathroom are just OK but clean. Restaurant is below expectation for dinner with very few customers; however eggs are cooked "a la carte" for breakfast.

Date of stay: March 2018

Trip type: Travelled as a couple

Value

Cleanliness

Service

Ask Evelyne E about Ella Gap Hotel

2 Thank Evelyne E

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Manager_OakRayHotels, Manager at Ella Gap Hotel, responded to this reviewResponded 4 April 2018

Dear Evalyne, Appreciate and value your comments.

The construction / renovation is at the Supermarket which is next door but regret for the inconvenience caused during your stay.We have informed them to controll the work since it disturbs our guests. No more hardware work now.

We look forward to seeing you with better services on your next trip to Ella.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC