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The staff were very helpful, the room was large... - Review of Vincci Lys

We stayed here early October for a week-end break. The hotel is in an ideal location for visiting the City. The staff were very helpful, the room was large with a huge, comfortable bed and very clean. Excellent breakfast and the all important issue for us parking - was a dream with direct access from the car park into the hotel. Will be going back

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GemmadeVincci, Community Manager at Vincci Lys, responded to this review,
October 14, 2013

To our esteemed guest:We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.We hope to see you again soon at one of our hotels.Kindest regards.

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Hotel is very well located, at walking distance from train station and city centre. It is also well connected with main touristic points by bus or underground. Rooms are comfortable and quiet, breakfast is excellent, and service is very nice. Hotel has late check-out at a reasonable price, as well as quick/inexpensive breakfast (although I recommend to take the full breakfast).This review is made after several visits, and I confirm my expectations time after time.

Stayed October 2013, traveled on business

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GemmadeVincci, Community Manager at Vincci Lys, responded to this review,
October 14, 2013

To our esteemed guest:Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.We hope to see you again soon at one of our hotels.Kindest regards.

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The Vincci is a nice hotel....well appointed and right in the centre of things. My review is based solely around the room, facilities and location as we did not take any meals in the hotel.Anyway...the hotel is great for all of the major places to visit such as Mercat Central, Placa de Toros, etc etc etc and of course the Metro and train station to get you about the city and beyond.As we arrived around 10:00am which is clearly very early we were surpised to be able to check in but our romm was ready so check in was quick, friendly and easy. The room was a good size with a nice bathroom however there was no tea/coffee making facilities or an iron....only the dreaded mini bar facility. There are plenty of bars and coffee shops in the area so no big deal really if you want a drink but not so easy to iron a couple of shirts! Although I clearly didnt travel to Valencia to watch TV its still nice to have a decent digital product so you can expand the selection of English channels beyond BBC World News, CNN and Eurosport... they do need to upgrade and soon.Anyway...the hotel is great for all of the major places to visit so its a a good choice based on this requirement and I cannot fault the service received or the people that work there.

Stayed October 2013, traveled as a couple

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GemmadeVincci, Community Manager at Vincci Lys, responded to this review,
November 15, 2013

Dear guest,Thank you very much for staying with us during your stay in Valencia and for sending us your feedback. We are pleased to know that the hotel´s location, the quick check-in and the room were all to your liking. Our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels.We regret, though, that you were not pleased with some aspects of your stay. We will take note of all of your opinions: they will help us improve the service we offer our guests in the future.Firstly, we would like to inform you that any guest who wishes to do so can request a tea or coffee from room service.Likewise, we would like to inform you that for safety reasons we do not provide guests with irons. However, within our additional cost services we do have available an ironing service.Lastly, we have taken note of your suggestions regarding the television channels in order to improve this aspect and increase our offer.We are at your disposal for whatever you may need.Warmest regards.

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We stayed here last month for our first wedding anniversary - the location is brilliant, straight off the metro and in the heart of old town - can't fault it and it really is a very nice hotel, we would recommend and stay again. The price is also really reasonable for a four star in a top location,

I had read other reviews before booking and ignored the comments about downstairs noise when you are on the first floor, whilst it didn't really bother us too much it is noticeable - the other noise which was a bit more noticeable was the bar outside with the karaoke late at night, again didn’t really bother us but if you have children or are a light sleeper it could well do – so as other reviewers have posted ask for a room higher up.

The staff were very helpful – they sent us a location map on request before arriving and gave us a double room as requested.

Apart from the noise, a couple of small niggles – no kettle in the room, really!!!! Whilst I don’t mind paying for a juice out of the mini bar, I do object to having to go to the restaurant to fetch coffee to take back to my room and then get charged for it! Again, I don’t mind the fetching and the staff were very helpful, but to get charged!

The other thing was, we left a couple of small items in the room – obviously our own stupid fault, but I contacted the hotel to ask if they could be returned, sadly I haven’t heard anything back.

To sum up, the only reason I didn’t give it four stars was because of these small niggles – having said that we would stay there again, it is a really nice hotel and a great location.

We didn’t have breakfast or use the bar, so we can’t comment on those.

Room Tip: Go as high up as you can!

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Stayed September 2013, traveled as a couple

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GemmadeVincci, Community Manager at Vincci Lys, responded to this review,
November 21, 2013

Dear guest,Thank you very much for choosing Vincci Hotels and for writing your opinions. We are pleased to read that you recommended our hotel and that you were satisfied, overall, with its location, relation between price and quality and the treatment you received from staff. That our guests have a good experience with us is our greatest satisfaction and what we work for every day in our establishments. We regret, however, that you were not pleased with some aspects of your stay. We will take note of your feedback in order to improve and adapt as best as possible to the tastes and needs of our guests.In any case, we would like to clarify that there are not any Karaoke bars or clubs near to the hotel, so perhaps the music came from a street musician or party. We are sorry for the inconveniences and would like to take mention that we have available three different types of rooms, both interior as well as exterior. So those guests who are not pleased with the room they have been assigned can notify us and, always in so far as it is possible, we will offer a change of room, trying at all times to make their stay pleasant and comfortable.Likewise, we would like to inform you that any guest who wishes can request tea or coffee from room service.Lastly, we would like you to know that we have checked to see if perhaps we might have some of your belongings in our hotel, but regrettably at time moment we do not have any lost objects registered in our hotel.We regret inconveniences and we would like you to know that when our staff find a belonging a guest forget in the room, they immediately notify and hand the object into reception so the guest can be notified and the object sent to them. We apologize if in your case you were not informed that we had not found the belongings you mention and we are at your disposal for whatever you may need.Warmest regards.

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My friends and I stayed at Vincci Lys for 5 nights in september. The hotel is nice; rooms are spacious and it is very well located. It is a very safe area with lots of restaurants, cafe's and stores located a stone throw away. The room was always cleaned very efficiently daily, fresh towels placed in the room every day - there was a safe in the room you can open and close with your credit card for added peace of mind. The one complaint about the room that i had is that it smelled constantly of cigarettes - probably due to some previous guests who smoked in the room which would have probably resulted in the curtains and upholstery soaking up the disgusting stench apart from that we were under the impression that wifi would be available in the rooms (albeit upon payment) unfortunately this was not the case - one could only access the wifi in the lobby - it was free when used in the lobby but did not reach our room which was a shame. The staff were friendly; checked us in and out promptly, booked our taxi to the airport and tried to assist us when needed.

Room Tip: ask for a non smoking room - the smoke smell bothered me!

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Stayed September 2013, traveled with friends

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GemmadeVincci, Community Manager at Vincci Lys, responded to this review,
October 25, 2013

Dear guest,Thank you very much for choosing us for your stay in Valencia and for sending us your opinions. We are satisfied to read that you liked the hotel, overall its location, decoration and the treatment given by staff. We will pass on your praise to the entire hotel staff. Surely, our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels. We regret, however, that you were not pleased with some aspects of your stay: we will take note of your feedback in order to improve the service that we offer our guests in the future.We would like to inform you that our establishment has available smoking and non smoking rooms, so we are sorry for the error of assigning you a smoking room or if it was a non smoking room that you were assigned and the guest who previously occupied it did not follow the regulations and caused your room to smell of tobacco. In these cases, guests can notify us and we will immediately proceed to offer them a change of room.Regarding the internet, we would like to mention that we are currently working to improve our connection and increase the number of available alternatives in order to achieve greater satisfaction on the part of our guests.We hope to see you again in our hotel.Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The hotel is perfectly located for a short city break. The nearest metro stop (about a 2 min walk from the hotel) is on the line from the airport, the main restaurant and bar areas are all within a five minute walk and most of the main tourist attractions are close by.

The rooms are big, clean and nicely decorated. The rooms on the front of the hotel have better views and some have a balcony so it's worth oping for one of those if you get the choice. We found the staff to be polite and really helpful, check-in was fast and a new room was found for us within a matter of minutes after we commented that our first room smelt of smoke.

This hotel offers great value for money. It's one of the best 4* hotels we've stayed in for the price.

Stayed September 2013, traveled as a couple

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GemmadeVincci, Community Manager at Vincci Lys, responded to this review,
October 7, 2013

To our esteemed guest:It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.Kindest regards.

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This hotel is perfectly placed to access both the old and more modern areas of Valencia.it has the added bonus of its own parking. The room was clean, had a balcony, high ceilings and quite spacious. Price was excellent to say it was such a central hotel and included breakfast. Will definitely stay their again.

Stayed March 2013

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GemmadeVincci, Community Manager at Vincci Lys, responded to this review,
October 7, 2013

To our esteemed guest:Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.We hope to see you again soon at one of our hotels.Kindest regards.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Right in the centre of Valencia and just a two minute walk from the train station and the Town Hall Square﻿. Vincci Lys Hotel is located on a quite pedestrian street and surrounded by all kinds of shops, restaurants and buildings of cultural interest. Decorated in an elegant and attractive style. It is the only hotel in the centre of Valencia with a car park and direct access to its premises....more less

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Also Known As:

Vincci Lys Hotel Valencia

Vincci Hotel Valencia

Vincci Hotel Lys

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