Transit Accessibility

Grand River Transit has services and technology to make transit accessible to everyone.

GRT buses are low-floor, Operators can lower the front of the bus, causing it to "kneel" so passengers find it easier to board. A ramp located at the front of low-floor buses also allows passengers with wheelchairs and other mobility devices to board on a gentle incline.

Month

Number of Issues Reported by the GRT Riders

Number of Issues Reported by Bus Operator to Maintenance

Total

September, 2013

0

48

48

August, 2013

0

20

20

July, 2103

0

26

26

June, 2013

0

33

33

May, 2013

1

32

33

April, 2013

1

22

23

March, 2013

0

17

17

February, 2013

1

16

17

January, 2013

0

17

17

December, 2012

1

16

17

November, 2012

0

9

9

October, 2012

1

13

14

September, 2012

0

24

24

August, 2012

1

39

40

July, 2012

2

22

24

MobilityPLUS

GRT offers a specialized service on small bus-type vehicles for mobility-impaired individuals. MobilityPLUS service allows eligible persons to pre-book trips to and from specific destinations within Kitchener, Waterloo and Cambridge city limits. Service is also provided in Wilmot, Woolwich, Wellesley and North Dumfries townships through Kiwanis and MobilityPLUS North Dumfries

You may be eligible for MobilityPLUS if you meet any of the following requirements:

Unable to climb or descend steps used on conventional public transportation

Unable to walk a distance of 175 metres (575 feet)

Have a temporary disability, such as a broken leg

Registered with CNIB

Link to more information on MobilityPLUS, or call 519-585-7555; TTY 519-575-4608 to have an application form mailed to you.

If you are already familiar with MobilityPLUS, fill out application form. Print an application form. There is no charge to apply.

Terminals

Charles St. Terminal:

This is a two story building with access to Charles St and the out of town bus platforms. There are elevators, escalators and stairs that allow for easy access to the 2nd floor. The elevators allow access to each platform and the terminal entrance leading to Charles Street. The elevators are equipped with Braille signage and there are other tactile signs to indicate the bus bays in the terminal.

For your safety, do not use any mobility device or equipment while attempting to climb or descend stairs or escalators. Mobility devices are any devices with wheels, tires or something that aids an individual in their mobility. Please use elevators if you have mobility devices or equipment.

The stairs have yellow strips at the edge for increased visibility and have handrails. The curbs at the bus bays also have yellow strips increasing the visibility of the curbs. The bus bays have gently sloping ramps that allow passengers to easily navigate from the platforms to the street level).

Out-of-town buses arrive and depart from the main platform. This platform is located off Charles Street and can be accessed from the main entrance on Charles Street. Elevators on each platform allow easy access from the second floor to the out of town bus bays.

GRT buses arrive and depart at the 2nd and 3rd bus bays. These bays can be accessed safely by using the elevators to and from the second floor of the terminal.

The terminal entrances are all equipped with automatic sliding doors.

Digital displays show the next bus arrival time on each floor at almost every entrance and exit.

In case of an emergency, there are exits located at each platform and exit signs are clearly visible on each floor. Procedures are in place that allow the appropriate authorities to assist with the evacuation of individuals who need assistance located on the various floor levels.

Ainslie St. Terminal:

This terminal only has one floor at ground level and is completely accessible. There is ramped access at the three corners of the platform. The edges of the platforms are also painted yellow to increase visibility of the curb cut. All public doors into the building have push button access.

Both terminals have a TTY pay phone for use. Throughout the terminals we use high-contrast, large font signage for increased visibility. Both terminals also have accessible washrooms. Please ask the terminal clerks or security for assistance in locating them.