Windows 7 activation

my wife's Windows 7 notebook needed repair for a defect switch. But besides fixing this they said it had some serious virus infection which demanded reformatting. When reinstalling the system they used a different product key than imprinted on the sticker fixed on the notebook's back and now when performing Windows updates the system alerts for non original Windows. Frankly I'm already sick with those people and I don't want to take the notebook back. So here's the question: is there a way to exchange the Windows product key for the correct one? According to MS's site it should work in a way - however it doesn't. I'd appreachiate your help. Thanks.

my wife's Windows 7 notebook needed repair for a defect switch. But besides fixing this they said it had some serious virus infection which demanded reformatting. When reinstalling the system they used a different product key than imprinted on the sticker fixed on the notebook's back and now when performing Windows updates the system alerts for non original Windows. Frankly I'm already sick with those people and I don't want to take the notebook back. So here's the question: is there a way to exchange the Windows product key for the correct one? According to MS's site it should work in a way - however it doesn't. I'd appreachiate your help. Thanks.

Please check as following steps:

Control Panel->System-> at the Windows activation selection, see if there is change product key link.

Windows Vista and newer (Win7 & 8) allow the user to easily change the product key. Here's how to do it:

1) Click the Start button, right-click on Computer, and select Properties. A dialog window will appear with information about the system.

2) Scroll to the bottom of the dialog window to the area where it tells you about Windows activation. To the right of the Product ID you should see "Change product key" in blue lettering. Click this to enter the correct key and try to activate Windows.

Windows Vista and newer (Win7 & 8) allow the user to easily change the product key. Here's how to do it:

1) Click the Start button, right-click on Computer, and select Properties. A dialog window will appear with information about the system.

2) Scroll to the bottom of the dialog window to the area where it tells you about Windows activation. To the right of the Product ID you should see "Change product key" in blue lettering. Click this to enter the correct key and try to activate Windows.

Hi,

thanks for the reply. As far as I remember that's also what it says on MS' site but was puzzling me is the fact that there's no saying "Change product key" but simply the logo of "original Microsoft" as if it had been tested and confirmed. But then again at starting the notebook there's always a message appearing that it's not original - what is right because the shown product key on the page you mentioned isn't the proper one for the machine.

Adding to the previous: after I proceeded like Oswald Christo suggested it seems that the right ID was accepted, activated and SURPRISE now the link in blue with the saying for Chaning the product key appears.

my wife's Windows 7 notebook needed repair for a defect switch. But besides fixing this they said it had some serious virus infection which demanded reformatting. When reinstalling the system they used a different product key than imprinted on the sticker fixed on the notebook's back and now when performing Windows updates the system alerts for non original Windows. Frankly I'm already sick with those people and I don't want to take the notebook back. So here's the question: is there a way to exchange the Windows product key for the correct one? According to MS's site it should work in a way - however it doesn't. I'd appreachiate your help. Thanks.

Please check as following steps:

Control Panel->System-> at the Windows activation selection, see if there is change product key link.