Work history

Currently

Assistant Hall Manager & UoL

University of London

Assistant Hall Manager at Connaught & College Halls, UoL
- Managing staff onsite (Security, Housekeeping, Maintenance, Catering) and make sure all parties have all information required to perform their duties
- Student registration – 600 x students across two halls. Prepare and send out all welcome information, managing the check in process and answer all related queries
- In charge of organising the annual 3 x day training for the Intercollegiate Halls’ ‘senior members’, including booking external and internal speakers (modules such as First Aid, Mental Health Awareness, Drug Awareness, Conflict Resolution, Equality & Diversity), managing room bookings (layout, equipment, catering) and prepare and purchase all event materials and event schedule
- Organise and host ‘Open Days’ and arrange visitor tours of the halls
- Manage room allocations of B&B summer guests and summer school students
- Booking meeting rooms for heads of department and ensuring rooms and equipment are correctly set up
- Answering email queries and patching through calls
- Liaising with suppliers, obtaining quotes and purchasing items for the Halls
- Acting as Hall Manager in Hall Manager’s absence
- Project management of Hall refurbishment
- Dealing with Metropolitan police and head of Security in matters that require presence of Hall Management
- Carry out monthly H&S inspections and cleaning inspections

2013

Market Researcher

Maritz Research

Nov 2012 - Apr 2013

- Carry out telephone surveys on behalf of Nissan Nordic to collate information on how they can improve their customer service
- In charge of all editing and translation work for the Norwegian team
- Monitoring of all the Norwegian employees to ensure that interviews were performed to a high standard
- CATI experience, excellent telephone manners and communication skills