Attraction Tickets Agent

Job Description

SUMMARYPerform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts. Maintain ticket and cash bank security through scrutiny of all transactions.

DUTIESBalance money and ticket bank amounts at the beginning and end of shift.Resolve problems/complaints arising from guests.Sell attraction tickets and make reservations for dinner shows as needed.Provide basic directions, maps, and attraction and area information to the customers as neededProvide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.Responsible for completing daily deposit for their bank according to standard safety procedures.Daily clean and secure their work place.Must be able to handle cash and tickets accurately and securely, enjoy working with tourists, and be able to take directions well, and possess strong auditing skills. Must possess good communication skills and be a self-starter without extensive need for direction. Must be able to work well with others and have good organizational skills. Must have typing and computer input skills and work well under pressure. Bilingual helpful.

SUPERVISORY RESPONSIBILITIESNo Supervisory Responsibilities

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to handle cash and tickets accurately and securely, enjoy working with tourists, be able to take direction well, possess strong auditing skills, have word processing and spreadsheet knowledge, have good communication skills, be a self-starter without extensive need for direction, work well with others, be organized, be focused on accuracy, and be able to meet deadlines.

EDUCATION and/or EXPERIENCEOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLSAbility to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.

REASONING ABILITIESAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These demands include those typical for a desk job/office-related work with high emphasis on retail-type sales, specifically, with a vast amount of time spent sitting at the desk utilizing the hands in cash and credit card transactions, typing, writing, and generating reports and other documents; and a significant amount of time spent talking with and listening to guests primarily, but also to team members and managers. Some time is spent walking in the retrieval of various documents, etc. Further, some time is spent stooping, kneeling, or crouching in the filing of documents, tickets, and merchandise and the retrieval of it. No climbing, balancing, tasting, or smelling is involved in any necessary job task related to this position. This job does not require that weight be lifted or force be exerted, although from time to time, boxes of supplies weighing approximately no more than 60 pounds must be moved from one area to another, and in an effort to expedite processing or complete a job task, these items are moved appropriately. Close vision is required in interpreting and completing the highly detailed reports. Color vision is used in locating filed items.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of the time is spent working in a retail-type environment consisting of team member-controlled temperature levels, with moderate standard office noise ranging from heavy conversation to office machinery noise (typewriters, printers, copiers, fax machines, staplers, etc.). There is very little exposure to outdoor weather conditions except during travel outside the building to various meetings and other functions. Additionally, there is typical exposure to office fumes and/or airborne particles through ventilation systems. There is some exposure to moving mechanical parts such as computer keyboards, credit card machines, printers, copiers, and fax machines, etc., and any risk of radiation or electrical shock would come from this equipment as well. There is little to no exposure to high, precarious places, toxic or caustic chemicals, extreme cold or heat, and wet or humid conditions. There is no exposure to work with explosives.