Overview The PureCloud for Salesforce integration is a version of PureCloud's contact center…

About PureCloud Voice

PureCloud Voice overview

PureCloud Voice is an Internet-based telephony service that you can activate for use with your PureCloud organization. It provides public telephony access to any PureCloud services to which you subscribe, such as Communicate or the PureCloud call center. You can purchase phone numbers from us or you can bring phone numbers with you. When you have phone numbers in the PureCloud Voice system, you can assign them to users, IVR systems, managed phones, or campaigns.

Emergency services

PureCloud Voice services include emergency services. Certain circumstances, such as a power outage or Internet failure, prevent emergency services operation. To alert users to the possibility of emergency service failures, you must affix warning labels to ALL equipment that connects to PureCloud Voice services.

PureCloud Voice locations and sites

PureCloud Voice terms and conditions

Find out more about the PureCloud Voice terms and conditions concerning Emergency Dialing and third-party licensing. In addition, read the E-Sign Act information for pertinent notices about the use of your PureCloud Voice electronic records.

PureCloud℠ by Genesys is a cloud collaboration, communications, and customer engagement platform that takes full advantage of the distributed nature of the cloud. PureCloud provides rapid deployment, industry-leading reliability, and unlimited scalability, to connect customers and employees in new, more efficient ways.