Working Together To Repair The Game...NML Guild Council Intent

Comments

"If you have any positive suggestions, feel free to let us know here."

1. Radio options: 1 for Hero tokens/Heros1 for regular tokens/regular survivors.2. Streamline the token system:Instead of Daryl, Glen, Rick, Abraham, Michonne, Maggie, and Carol tokens, just have "Hero" tokens that can be used towards any hero we choose.Instead of Hunter, Shooter, Assault, Warrior, Bruiser, and Scout tokens, just have one type of token we can use to upgrade any survivor we choose.3. XP balancing. IIRC (I've only done it once so far), it costs 1.33 million xp to upgrade a weapon from level 21 to level 22. Tents give out a max of 10560 xp each every 12 hours per the Wiki page. 1330000 vs. 10560. 4. Give the Training grounds and workshop the ability to upgrade multiple survivors and pieces of gear simultaneously. If we can heal 2 or more survivors at once, why can't we upgrade 2 or more at once?5. A system that allows us to upgrade our current weapons and armor by scrapping other weapons and armor. Cap on level for weapons should be removed.6. Gear from gold tickets should be Epic or Legendary more often. These boxes are too rare to get stuck with, well, Rare gear.7. Higher TG rewards from guild challenges.8. Multiple new storyline missions! A hospital, a school, a military base, the CDC, a mall. There are lots of possibilities here.9. Either shorten regen time for fuel or make fuel drops standard for wall walkers.10. The promised multiple ways to earn tokens.

Yeah it was great until we stopped getting saviors to kill in the challenge missions.

Yeah, there were one or two challenges in there that had few Saviors, but we did hit the goal in the end. I have the feeling we'd be better-prepared this time around. Of course, it doesnt have to be kill X number of saviors. It could be X number of walkers or earn X number of stars as a community.

It would be great if ng would give some undertaking to answer in game player support tickets in a reasonable time without resorting to automated responses. Hell i dont care if the response is we'll look into further and get you a response by..... (please note some timeframe is required, and needs to be followed through)As it stands after waiting days for nothing you get a bit testy when they do bother to give a response 0.My general experience has been that unless you can get someone from the forums to escalate it and bring it to their attention we dont get much if any action to what can sometimes be huge legitimate issues.

Leader - The 75th Rangers

Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts

It would be great if ng would give some undertaking to answer in game player support tickets in a reasonable time without resorting to automated responses.

As it stands after waiting days for nothing you get a bit testy when they do bother to give a response 0..

Are you on Android or IOS? With Android, there is an agreement with App Developers and Android (Google) that they respond to all trouble tickets (for purchases) w/in 3 days. If your complaints are not being addressed in that timeframe, you should file a formal complaint with Google.

Too many of those, and Google puts the hammer down on the developer. Similarly if they are generating too many charge-backs on in-app purchases.

"3.6 You Support Your Product. Buyers are instructed to contact the developer concerning any defects or performance issues in applications downloaded and installed from Google Play. You will be solely responsible for, and Google will have no responsibility to undertake or handle support and maintenance of your Products and any complaints about your Products. You must supply and maintain valid and accurate contact information that will be displayed in each application detail page on the Store and made available to users for customer support and legal purposes. For paid Products or in-app transactions, you must respond to customer support inquiries within three (3) business days, and within 24 hours to any support or Product concerns stated to be urgent by Google.Failure to provide adequate information or support for your Products may result in low Product ratings, less prominent product exposure, low sales, billing disputes, or removal from the Store."

@TroubleMan, thanks for that info, great to know if it's purchase related. I was trying to get something more widespread, eg have found recently in raids that stunned defenders are still able to dodge ranged and melee attacks, they cant retaliate if they have that ability but they can still dodge. What my current question is... is this intentional (within games design) or a bug? It doesn't make sense to me so I'm thinking bug(?). How long should it reasonably take to get a response? I asked it a few days ago ingame, and a couple of days ago on forums, still waiting for anything for what should be a simple response ie 1. intentional (thanks for asking, now u know how it works), 2. bug (Thanks for letting us know, will endeavour to fix so wait for update...)One reason we have huge issues with ng at the moment is their inability to communicate.Cheers

Leader - The 75th Rangers

Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts

I have had a few ideas, though i was kicking around the worth of posting them....

1-- Tokens - These need to be widely available. At least more so than they are right now. Found in TG or mission rewards, or merely increasing the token amounts for each star class of survivor (by a lot, maybe around 4x?). Also two types, survivor and hero.

2-- In game purchases - i know there are some big spenders out there but i think NG could really even out the revenue with micro transactions. $2.00 for a rifle or armor, 2.50$ for this or that would go a long long way. Just like NG did with double xp and gas boosters. Im betting those were and still are their best sellers. Sure they dont get the large injection of money but theyll get more people that are free players borderline paying players (if it was just that much cheaper). Also people would more than likely be willing to pay for new gear throughout their leveling experience, drawing more cash out of their pockets.

3-- in game store - have it always available for the micro transactions. if i want 2 or 3 or 10 rifles i should be able to repeat purchases. these timed special offers get a LOL (did i just say LOL?) out of me. 2700 gold and 25 radios for 22.99$? ya maybe next time. 10.99$? SOLD!!!

4-- Content - We as end users need more to keep us engaged and, well spending. we need a reason to invest our attention and our money.

5-- Replayable episodes - i would love to go back and play through the storyline time and again rather than just run exploration mission and challenges. Im fine if i dont get new survivors (maybe a token drop instead?) throughout. I just want something i havent seen a million times already.

6-- Weapon upgrades - This needs to happen. Guildies and i were discussing. It would be great if we could level the weapon up and have attachable traits. each slot on the weapon is opened up with leveling. traits can be inserted into the weapon. traits can be made from weapon scraps or tokens (maybe another micro transaction idea?).

7-- Weapon level - the cap needs to go, especially for those prized purchased weapons. the ones that look really cool and a guy wants to keep using but just cant justify it because the damage is just too low.

8-- Xp tents - can we make these viable. I mean really viable? The higher levels these become an absolute joke.

9-- Gas - This is a situation on its own. reducing the time to 5 minutes would be great. that would allow players to stay engaged longer. of course there are alternatives, like making gas available from wall walkers or even having a station that one could draw a few extra gas every 2-4 hours.

10-- high end challenge missions - the gas needs to be capped at 6. all other content is capped at 6, so should challenges. this would give higher end players the ability to play/contribute more.

1 1-- Damage - this needs to be re-addressed. I understand balancing but this is way overboard. My level 18 survivors should stomp most everything up to level 16-17 but they dont (its not a matter of gear or leg status). Also the stun effect. our stuns on walkers becomes ineffective at what 3-5 levels above us? why is it that a level 1 tank can stun my level 18? makes no sense.

Survival training ground - kill until killed type arena (of course there is always the flee button for the chicken shits). Waves of walkers as far as the eye can see. 50% reduction in healing time for survivors that participate in the arena. the further you make it the greater the reward. Rewards can be TG, phones, tokens, gear. Please no XP or maters, we get enough from missions and challenges.

It was also mentioned in other threads the ability to have multiple weapons/armor as well as survivors upgrading at once.

Rarity levels in all reward crates needs to be reviewed and adjusted. gold crates have become a thing of legend and thus the prize should reflect that. do away with rare level items in gold level chests.

If they decide to keep the token system the way it is maybe its time to double the phone drops out of each level of crate? Increase the amount of phones a fella gets to help them at least acquire the heros in a reasonable time frame.

Hero level... Why are they called heroes if they are common? These should start as epic (especially for the initial token cost to acquire them).

My main suggestion is to remember that there needs to be balance to the game (not the XP balance).But a game play balance.If everyone can get their camp, surivors & all heros, maxed out within a month. Then that is not balanced, and all that means is people will sit around not advancing, or NG will need to constantly increase councils and levels, and soon enough we will have level 100 survivors.It also means that everyone will have nearly identical squads. Which might not be too bad at the moment, but will really screw things up if they try and implement a real PvP

@blynknzBut if anything is taken away from people, there ends up being a huge outcry of foul play.

In essence, nothing in this game can be balanced after it is released, based upon repeated past user reactions, without there being an uproar.

How are the game devs supposed to preserve the health of the game if, every time something is changed that results in players losing something, a virtual mob forms and demands things to be returned, or else?

"I always say, if you must mount the gallows, give a jest to the crowd, a coin to the hangman, and make the drop with a smile on your lips." -Birgitte Silverbow, The Fires of Heaven, The Wheel of Time

"Death is lighter than a feather. Duty, heavier than a mountain." - al'Lan Mandragoran, The Great Hunt, The Wheel of Time

If any changes are communicated properly then any outcry is greatly reduced and can probably be safely ignored.What this means is probably giving a proposed list of changes prior to changes, a head up if you will some time before.But more importantly actually have accurate and complete update notes upon implementation with some actual explaination if required. And all changes should be tested prior to implementation, we should not be used as paying testers and left in the dark. If they communicated effectively and managed their relationship with us the community better this current uproar wouldnt happen to the scale it is. They obviously knew when selling ricks silenced pistol (not pistols) that hero's were being introduced that would require some change to this ability, so why offer it misleadingly?

Leader - The 75th Rangers

Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts

@mongo911Then if being taken advantage of is an issue for anyone, why not make the sensible choice and stop letting it occur?

Why not move on to another game that doesn't take advantage of you like that?

I've spent money on this game, not nearly as much as some have, but I can't ever say I've felt like a sucker for making a purchase. I've bought game related digital items from other games in the past and never felt like a sucker then, either.

I don't feel like a victim when I knowingly spend money on something that doesn't really exist. And if what I bought doesn't provide enjoyment like I expect it to, I move on, chalk the money spent as "cost of being entertained" and start anew.

"I always say, if you must mount the gallows, give a jest to the crowd, a coin to the hangman, and make the drop with a smile on your lips." -Birgitte Silverbow, The Fires of Heaven, The Wheel of Time

"Death is lighter than a feather. Duty, heavier than a mountain." - al'Lan Mandragoran, The Great Hunt, The Wheel of Time

@Dodkong, we have partially done as you suggest and that's why we've closed our wallets. And if things don't improve will most likely move on to another game in time. Unlike your brand of shoes, bread, canned beans etc if you like this game then where do you go? Many in my guild are feel that we've created an environmental which gives support both in game and real life. If i just quit the the game i lose thiese great people, we've come together around this game.At end of the day we as a community are trying to have the game we love restored to a state where we don't feel like paying lab rats and ng can continue to prosper into the future. Company investors aren't the only people who invest in a game.

Edit: @jester , sorry was responding when you posted. Will endeavour to take onboard.

Leader - The 75th Rangers

Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts

@Dodkong I agree with you. I've never purchased a weapon bundle because I personally didn't find a value in it. Buying something that will be unusable a short time later didn't interest me.

I bought gold to do what I wish with. Rush things. Heal things. Buy that 1 last radio I needed because I was impatient and feeling lucky.

I have never felt suckered or taken advantage of. I am for the spending strike. But NG only loses out in my $12-$15 a month where it loses out on much more from others.

I do agree with your comment on another post about not spend shaming others. I haven't seen it happen often but agree people shouldn't be made to feel bad for asking questions about spending money (but also didn't feel others were spend shaming them) but I agree with your premise.

The forum has become a freeforall and has become somewhat tiresome. I login everyday expecting to hear word from the mods about something pertinent to the game yet they are nowhere to be found.

So for now I just read, comment when I feel it's appropriate, talk on line with guild mates and play the way I used to before money became a thing in this game.

But if I choose to spend again I won't feel suckered. None of my purchases made me feel like a sucker but then again I never bought a weapon so there's that.

@DIblisI fully agree with your 8:44 post. Communication from NG is an issue. It has been brought up to them previously, they said they'd do better, and did for a bit. But it's fallen off a cliff since after a short improvement. I come from playing MMO's in the past, where having beta testing was a must. I admit that I assumed the same held true for this game, but, again, I agree that it seems as if there is none.

So to stay on topic and avoid verbal reprimands by the thread monitor, my suggestion contributions are to have NG work on their communication efforts and keep [up] with it[,] as well as to do something about ensuring quality control before releasing content for mass consumption that isn't up to snuff.

I wish I could communicate as well as you guys without sarcasm, passive/aggressiveness, or general snarkiness. Unfortunately I'm not that mature. I'm sorry if I offend anyone in my methods of personal self expression.

I am grateful to the Council because their maturity (both in game & without) is better than mine. Instead of ranting, they are taking action steps. I, on the other hand am compelled by forces far greater than me, to remain in the snarky stage of grief over how much I was loving this game.

The badge & the tags are simply one way I am making my pov known. That's why I and my guild are supporting the Council. It's not about profile pics for goodness sakes. It's about affecting NGs bottom line

All II can say buying any of the virtual weapons and having their functionality nerfed by NG a week later, is akin to downloading an awesome song from iTunes and having it switched later for a MILLIE VANILLIE song. It just ain't right!

It's not sniveling or playing the victim when we point out the ethicality of what NG has done. It would have been fine by me if they would have compensated me. But they didn't.

Lastly, NG has brought this firestorme upon themselves by their lack of communication, and when they do it is sporadic and buried in obscure threads.

This is the best mobile game I have ever played, and have actually spent some cash to support the developers. So, if you confuse my passion for this game as whining...well so be it.

@Rorshack we haven't forgotten you or any of the other players with reasonable requests to solve this , we have gotten feedback from all of the guild representatives in the council and are putting it together in order of highest priorities , nothing groundbreaking has been discussed as of yet , but the lines of communication are open and it seems NG is really willing to listen and work with us . We will keep the community posted when there is anything new to report. Sit tight for now please , that is exactly the same thing I told my own 7 guilds. . Rest assured, nothing anyone has brought to us has fallen on deaf ears, I can guarantee you that .

We're happy to share with you the fact that a small group from the NML Guild Council is in discussions with NG regarding current issues in the game and future changes. The discussions have just begun, but it is a positive step in the right direction.

Another positive step is the introduction of the phone crate. Providing additional avenues to acquire phones will go a long way in the future. However, 3000 tg for 5 phones is exorbitant and we've recommended to our guilds that they do not utilize this option for now.

We are also continuing to recommend a spending halt until we see more positive changes in game.

The council is drafting a list of issues and proposed solutions which would be beneficial to players and NG alike. If you have any positive suggestions, feel free to let us know here.

XP tents to supply realistic amounts of XP.Just 2 sets of tokens, Hero and Survivor - remove the different groupings.Upgrade times are way too high.First rounds of challenge maps should be bypassable or give better rewards.Bundles to be cheaper so us "poor" folks can afford them.Open all story missions for exploration rewards.

Nothing new I know, but suggestions were asked for and have been duly given.

“You never know how strong you are until being strong is your only option.” (Bob Marley)