During setup, the Jooki-xxxx-setup wifi will disappear. After that, you should be able to connect to your jooki, with the app, or with https://my.jooki.rocks dashboard. If this is not the case, ànd AP Isolation in the wifi router is on, you might have a Jooki with a very old firmware. please read below.

Out of the box, some Jooki can not connect with a network SSID Password of more than 13 characters. We have fixed this problem in the latest firmware version, but your Jooki might not yet have this version. In order to to get it, we need to get your Jooki online!

If your WiFi password has more than 13 characters, we ask you change your password temporarily (max 10 mins). This will enable Jooki to connect, go online, and download the latest firmware. Then when you restore your old password, all your other connected devices (phone, laptop, smart TV, .. ), will go back online.

Please follow steps below:

To erase all your previous connection attempts with Jooki, do a factory reset of Jooki, as described in this link.

Go into your WiFi router setting and write down your old password, then change the password to a temporary, shorter password.

Then, pick a device (laptop or phone) to take Jooki through setup again, and connect this device to your wifi with this temporary, shorter password.

Connect to the jooki-xxxx-setup WiFi network, and go through the setup steps 1 to 4.