I don't see "System Programming" when I am scrolling through the menu on my Simon XT. Why

The reason you do not have the option to get into System Programming is because the system is armed. Sometimes you can accidentally arm the system when you power it up with the keypad face down on the table. You need to disarm the system before you can access the programming menus. To disarm you need to:

Press Disarm

Enter your master passcode (if you chose our revolutionary Plug & Protect® Service, then we programmed the system with your Master Passcode. This is the secret 4 digit code that you gave our monitoring team. If you chose to program the system yourself, this factory default is 1234)

You may now scroll down until you see system programming

Enter your programming code (factory default is 4321 notice this is the opposite of the factory default arming/disarming code) then OK. Note, this programming code cannot be used when your system is armed (hence the reason for this article).