Outsystems blog

How User Research Improves Enterprise Software: With Bill Selman of Mozilla

Matthew Revell - May 31, 2017 - 1 min read

User research should be a core part of how we build consumer software. We need to know what people believe they want from software. But, as software creators, it's important for us to understand the context of their work and their real-world reactions to the software we produce. But so often in the enterprise software world user research is, at best, an afterthought. So long as the contract is fulfilled, it seems not to matter whether it meets the needs of the end-users. In this episode of Why Everybody Hates Wnterprise apps, Mozilla's Bill Selman talks about how the user research is at the heart of everything they build and he also covers some of his pre-Mozilla experiences working in enterprise software.

Matthew Revell

When he's not pondering the answers to low-code questions and writing for OutSystems, Matthew Revell heads up Hoopy, the developer relations consultancy he founded. He also runs DevRelCon, the developer relations conference.