American Putter Company BEWARE!

Purchased an APC putter on August 28th 2018 for $819 (including shipping and tax). Never used the putter on the course and was only rolled on my indoor putting green. Being that they are a new company with some pretty solid designs it made sense to buy to try. Fast forward 7 weeks and to my surprise the stainless steel has began to tarnish significantly. This is the first stainless putter I’ve ever had do this. I get that sometimes things happen but what really has disappointed me was the lack of customer service out of a new putter company. 60 days and the putter is falling apart. I figured I would share this to help spare anyone else the trouble. Below you will find the putter order, pictures and APC lack of customer service to address the issue. Don’t make the same mistake I made. I’m curious to get others feelings on this matter too. Do you think my request of asking them to refinish the putter too much? Also sorry for poor grammar I have fat thumbs lol.

Anytime see the word 'Timascus' caution should be exercised. Quite inappropriately over used in quite a few industries to drive up price. Not saying that you did so, however use of certain cleaners like Flitz can remove protective coatings and lead to oxidation like you are seeing there, especially with cheaper ratio material used. 303 stainless tends to maintain torched finishes/looks much better than many material blends purported to be "better".

Stated all of above simply because the use of 'certified' (by whom?) stainless definitely shows a predisposition to be less than forthcoming on correct information or to appropriately warranty what was clearly an inferior product. You may want to mention in future correspondence with business that term Timascus is a patent protected process and you would like either an appropriate reimbursement of funds due to misrepresentation of material or proof that company followed appropriate steps to not infringe on patent by giving you source of material used to mill putter. I would be fairly certain that should get ball rolling. Keep us posted on if/when get further response and thanks for the heads up.

It definitely seems like the guy was salty about you considering his putter an investment and reselling it on eBay. Which is kind of ridiculous when you're selling $850 putters that look more like art than sporting equipment. What, exactly, does he expect?!

Yeah, the ebay post is irrelevant when it's a conversation about the product. If they had said "we have a 30 day warranty, this is outside of the 30 days...I'm sorry there is nothing we can do," it still would have been crappy but understandable on some level. The super sarcastic tone and references to trying to sell it are what's unnecessary.

The finish on the putter looks gold which would indicate that it went through some kind of heat treatment to get that color. If the putter was torched, what you are seeing is oxidation that can/does happen to stainless steel.

So published certification that material is 303 stainless, yet no reference to Timascus as advertised and trying to deflect blame back on consumer due to lack of maintenance? Really tells me all I need to know about company integrity.

He's not saying you took the putter outside, he's saying you introduced some foreign element to the putter which caused it to oxidize. And because he's saying you caused the oxidation, he's refusing the refund.

Agreed...the finish on the putter appears to be plated or as Josh mentioned above...heat treated. I have a couple Bettinardi DASS (stainless steel) putters that are torched with a nice purple hue, but does have some slight oxidation.