Avg. Dealer Rating: (1 review)
"This dealer was the best I have ever worked with. They were helpful, not pushy as some dealers are, treated us with respect and assisted us in purchasing a car we could afford at this time. They went above and beyond helping us to feel relaxed and welcome and answered all of our questions and more. I felt very "at home" while at Jay Hatfield Ford. I was tickled when one of the salespersons actually waved at us when we pulled onto the lot! We would definitely recommend them to others looking for a car!"

Avg. Dealer Rating: (15 reviews)
"After I contacted them the first time, I got a call within thirty minutes and scheduled a test drive that same day. When I went up, I didn't like the vehicle I originally planned on looking into so I drove some other and they were flexible (but we're obviously trying to sell me on more expensive features I didn't need). Then the real problem came when negotiating cost. I knew I wasn't going to get anything that day but they kept pressuring me to make final decisions. I was still negotiating price and then brought up my trade in which they under valued $4,000! Then, after they wouldn't come down with their price, or up with my value I walked out. A few days later I sent a follow up email which has never been responded to, after 5 days. Terrible experience. Felt pressured the whole time and they were not willing to hear what I wanted in a vehicle. Never going back."

Avg. Dealer Rating: (6 reviews)
"Excellent overall buying experience. This is a full-service dealership that has the attitude of doing things right and honest, earning it a stellar reputation. The salesman and financial director were courteous, friendly, and professional. The mechanics go over all the pre-owned vehicles and bring it's maintenance up to date and of course do any work necessary to pass the safety inspection required by Missouri law. So a fresh oil and filter change and a full tank of gas compliment their superb service. By the way, this type of service is rare these days. You can rest assured at Tri-Lakes that you are getting a quality vehicle at a highly competitive price. "