It's a bit embarrassing how Corsair is dealing with this issue, somebody from Corsair should clarify things. Did you try the workaround only using static color in iCUE (if this helps)?

On the tech forum in Sweden several users recommended me using Corsair Link instead until iCUE stabilizes for the platinum series but I don't think this is an option since h115i platinum isn't compatible with Corsair Link.

We should try getting together notifying all reviewers out there about this issue. There are probably many reviewers out there giving Platinum great reviews totally unaware of this bug.

People reading the great reviews and some are actually buying this for the rgb features, I would get angry. For me it's not a huge issue because I didn't buy it for the rgb effects but I really understand why some people are angry about this and Corsair shouldn't get away with this. Until it is solved they should at least put some info on the official product page and support sections about this instad of hiding.

Hey everyone, this is a known issue and the team is actively working on getting a solution for this. Several users have been very helpful with this and we hope to have a solution soon. One option you could utilize - is the Hardware Lighting playback. This could be used by users who are currently experiencing this issue.

As other mentions, you can use a static light effect and the disconnect shouldn't occur. But in the meantime, if you want to use these RGB effects, click on "Lighting Effect" and underneath it, you should see "Hardware Lighting".
You will have to remove either the Link cable or close iCue afterwards, but this would allow users to use these RGB effects. This is just a temporary solution till we work out the issue. Sorry for the trouble this has caused anyone.

Just like to reply to this since it is the only thread I can find with a Corsair Rep response.

This issue is still happening, and I have tried everything to get it to stop. Setting the lights to static appears to fix it, but I didn't pay extra for static LEDs. This was the final part in a VERY healthy build, so it would be nice if there were some sort of update. Honestly the disconnects wouldn't be all that bad if it weren't for the sound effect over and over every minute or so. The cooling seems to be unaffected, but still. Come on Corsair, Everything in my case is Corsair, can we get this one thing fixed?

Hey everyone, this is a known issue and the team is actively working on getting a solution for this. Several users have been very helpful with this and we hope to have a solution soon. One option you could utilize - is the Hardware Lighting playback. This could be used by users who are currently experiencing this issue.

As other mentions, you can use a static light effect and the disconnect shouldn't occur. But in the meantime, if you want to use these RGB effects, click on "Lighting Effect" and underneath it, you should see "Hardware Lighting".
You will have to remove either the Link cable or close iCue afterwards, but this would allow users to use these RGB effects. This is just a temporary solution till we work out the issue. Sorry for the trouble this has caused anyone.

Mine seems to bug out when if I launch Steam while iCue is running. If I close iCue and launch steam, I can relaunch iCue and the USB won't malfunction.

Just an update, Gave it a while, and even with lights in static mode, still getting disconnects, although less frequent. I have tested Closing ICue, not running steam, and even booted into safe mode, and after 3 hours in safe mode, I had roughly 10 disconnects (I wasnt at the computer for all of the time)

I have gone as far as completely wiping the drivers, and still nothing is helping.

just doing a bit more research, anyone who's having this problem also have other "corsair" perifs? I have the k70 lux and I find that when my h115i plat disconnects it renders the LED's on the keyboard dead...I have to either restart or unplug and plug back in the keyboard usb's but after that the h115i stops disconnecting periodically. just my two cents trying to help fix this issue. =( stinks because sadly I do like others love the RGB and only purchased this model for the RGB aspect...I hope we all get a fix soon

Er..... I got this disconnect from USB too..... Fan ran at a super slow rate and I can't see the pump or fan speed inside icue as the USB was shown disconnected in device manager.....seriously Wtf man corsair. Give u one month before I return this expensive garbage and go nzxt.

Hey everyone, this is a known issue and the team is actively working on getting a solution for this. Several users have been very helpful with this and we hope to have a solution soon. One option you could utilize - is the Hardware Lighting playback. This could be used by users who are currently experiencing this issue.

As other mentions, you can use a static light effect and the disconnect shouldn't occur. But in the meantime, if you want to use these RGB effects, click on "Lighting Effect" and underneath it, you should see "Hardware Lighting".
You will have to remove either the Link cable or close iCue afterwards, but this would allow users to use these RGB effects. This is just a temporary solution till we work out the issue. Sorry for the trouble this has caused anyone.

Quote:

Originally Posted by Breezerex

Er..... I got this disconnect from USB too..... Fan ran at a super slow rate and I can't see the pump or fan speed inside icue as the USB was shown disconnected in device manager.....seriously Wtf man corsair. Give u one month before I return this expensive garbage and go nzxt.