How can I add a car seat or other special requests to my car booking?

Their contact details can also be found in the confirmation e-mail sent to you after your booking has been made.

Can I change my car booking at flyroyalbrunei.com?

Changes to car bookings cannot be made on flyroyalbrunei.com. To make changes to your booking you will need to contact the car provider directly. Their contact details are provided as above and in the booking confirmation or you may click on the links below:

Can I view my car booking at flyroyalbrunei.com?

Yes. You would be able to view your booking by selecting the View Booking tab at flyroyalbrunei.com.

How do I select the exact car pick-up and drop-off location within my selected city?

From the Cars page, go to your top right and click on Modify Your Search. You may then select the airport/city you want to pick up and drop off your car.

When will I be charged for my car booking?

Car payment is required by the car provider upon pick-up in the currency of your pick-up location. For example, if you have booked a car for pick-up in London, you will need to pay in pounds when you pick up your car.

I have added car hire to my flight booking. How do I pay for my car?

As per the above, payment for all car hire booked at flyroyalbrunei.com is required upon car pick-up in the currency of your pick-up location. For example, if you have booked a car for pick-up in London, you will need to pay in pounds when you pick up your car.

How will I receive my travel documents?

Your documentation for your flights is e-mailed to you at the email address you provided upon making your booking.

If you have booked car hire for your trip, you will receive a confirmation e-mail.

What information do I need when I collect my car?

When you collect your car, please provide:

Your reservation confirmation number,

Your driving license together with an International Driving Permit (if required),

I selected a specific car provider and no availability was displayed, however availability for another car provider was. Why was that?

This happens when the car provider that you nominated does not operate in the pick-up location you have selected however another car provider does. We have displayed the car options for that car provider as an alternative.

Which car provider companies can I book at flyroyalbrunei.com?

Our preferred car providers are Avis and Hertz.

I forgot to request an incar navigation system when I booked my car. How can I add this to my booking?

You need to contact the car provider directly to make changes to your existing booking. Please refer to the table of contacts above in question 2, or click on the links below: