The Range rolls out new POS

The Range has rolled out a new point of sale (POS) solution across its 140 stores in the UK and Ireland.

The value retailer partnered with PCMS to replace its legacy in-store system. The new POS devices improve speed and customer experience, while also supporting the retailer's digital strategy.

Ryan Yeoman, IT project manager at The Range, said the new POS solution will allow the retailer to extend its eCommerce services and enhance ordering processes.

"Part of our on-going strategy is centred on extending the shop floor, so that we can take The Range to the sofas and mobiles of our customers," he said. "The legacy system couldn’t fully support us in our omnichannel ambitions, not least as we looked to combine these with a focused growth strategy. Given this, we recognised the need to future proof our in-store systems to better meet the demands of the connected customer."

PCMS's Vision BeanStore solution was first piloted in two stores before being rolled out across the entire store estate over a six-month period. The solution is also more intuitive and staff training is much quicker. With The Range planning to open more stores going forward, training staff in four hours, as opposed to three days, will be very beneficial for the retailer.

"After a collaborative workshop with PCMS’s team, they questioned our operation and allowed us to uncover new methods and processes that were available through BeanStore. They have helped us build and implement a solution to address our intended outcomes, providing consultative advice and creative solutions at every step of the way," added Yeoman. "Thanks to this partnership-based approach, we now have the capabilities to activate an end-to-end omnichannel operation and a solution that can scale with our plans and at our pace."

Steve Powell, director of sales at PCMS, commented: "Forward-looking retailers, such as The Range, understand that now, more than ever, omnichannel capabilities are a ‘given’ when it comes to shopper expectations – they demand the same seamless experiences across every touchpoint, no matter what channel they choose to shop in."