4 THE CLEVELAND HISPANIC HEALTH COMMITTEE WANTS TO EXTEND A SPECIAL THANK YOU TO THE FOLLOWING MEMBERS OF THE DIRECTORY SUBCOMMITTEE WHO MADE THIS DIRECTORY POSSIBLE: Jessica Cartagena Jasmin Santana Dora Harper Marisa Burgos Ami Peacock Jose Estremera Cara Turner Ivelisse Roig Evelyn Rivera-Mosquera ii

5 Introduction This directory is intended for use by organizations in Northeast Ohio to help them link Hispanic clients to the services they need. At each agency, the contact listed is bilingual English-Spanish. This directory was created by the Hispanic Health Committee, which is part of the Hispanic Roundtable Community Programs. The Hispanic Health Committee s mission is to reduce health disparities, increase access and promote the overall health and wellness of the Hispanic community of the Cleveland area through education, collaboration and community partnerships. We are a group of professionals working with multiple organizations to serve the health needs of the Hispanic community in Cleveland. Founded in 2003 to prepare for Convención Hispana We later joined the Hispanic Roundtable as one of several area teams addressing the health and health disparities of our community. Hispanic Roundtable s mission is to act as a catalyst to empower the Hispanic Community to become full partners in the economic, education, political, civic and social life of Greater Cleveland. If you are interested in being a part of the Hispanic Health Committee, please contact: Mary Jo Tadsen (216)

6 HOW TO USE THIS DIRECTORY This directory has been produced so that everyone can find the bilingual health services available in Cuyahoga County. The directory begins with a grid that lists which services are offered by each agency with a page finder. After that, we list agencies that provide different types of Services: health; mental health; drug and alcohol services; and other counseling. Each list is organized alphabetically by Agency Name. For each organization, we provide the following information: Example: Agency/Organization/Clinic Name Address City Contact Person Telephone Number: Extension: 123 Spanish Line Website Contact Person that Speaks Spanish Purpose of Organization Hours of operation Free Services, Cost, Sliding Fee Services Provided CONSUMER GUIDE TO RIGHTS OF INTERPRETER These services are at no cost! The Cuyahoga County Department of Job and Family Services office or health provider is required by law to provide an interpreter at no cost, so that everyone can receive the same care and treatment that English- Speaking people get. Please reference the law by Title XI. The health care provider: Cannot make you pay for an interpreter Cannot make you bring a friend and family member to interpret Must provide you with service, even if you cannot pay for your care or have no health insurance. 2

7 If you are refused an interpreter, you may file a complaint with the ODJFS Offices of Civil Rights at: Bureau of Civil Rights Office of Employee & Business Services Ohio Department of Job & Family Services 150 East Gay Street, 18th Floor, Columbus, OH Telephone: TDD HEALTH INSURANCE FOR CHILDREN AND FAMILIES Healthy Start/ Healthy Families is a Cuyahoga County program that provides free health insurance for low to moderate income families with children up to age 19. Eligibility is determined by the number of persons in the household and the total household income. Pregnant women and parents also are eligible to apply for health insurance. Receive health care from an MCP (Managed Care Plan). The MCP provides a number of health care services including: Regular checkups, immunizations, prescriptions, dental care, eye care, prenatal and postnatal services, hospitalization and emergency care. Families may choose their MCP from among the area s top doctors and hospitals. Apply for the healthcare benefit at Employment & Family Services (EFS) is one of the four divisions of Health & Human Services under the administration of the County Executive Office Ed FitzGerald in Cuyahoga. EFS is responsible for the administration of Ohio Works First/Cash Assistance, the Food Assistance, the Prevention, Retention and Contingency Program/Emergency Cash, Healthy Start/Healthy Families, Medicaid for the aged, blind and disabled and child care assistance programs as well as a variety of other services to assist families in achieving employment. Information Line (216) MEDICAID FOR OLDER ADULTS AND PEOPLE WITH DISABILITIES The Ohio Department of Job and Family Services provides health care coverage to people with limited income and who are at least age 65, and/or disabled, and/or legally blind. Medicaid may pay for: skilled home care services, laboratory and X-ray services, doctor visits, surgery, hospital care, transportation, prescriptions, and other services. (continued next page...) 3

8 Medicaid Consumer Hotline: or go to and download JFS Form #07200/Request for Cash, Food Stamp and Medical Assistance application and complete it. Take the application and visit your local county office of job and family services. Financial Aid The Hospital Care Assurance Program (HCAP) All hospitals must provide free hospital services to patients with incomes at or below federal poverty level. The Hospital Care Assurance Program (HCAP) covers bills for all necessary hospital services, both inpatient and outpatient. HCAP does not cover the doctor s bills or x-rays. To receive HCAP, you must live in Ohio. Your immigration status does not matter. To get HCAP, you must fill out a simple application and give it to the hospital s financial assistance department. HOSPITAL FINANCIAL ASSISTANCE All hospitals have financial assistance programs. Please call your nearest hospital and ask to make an appointment with a financial counselor at no cost or reduced cost for health service assistance. 4 Spanish Speaking Financial Counselors for MetroHealth: MetroHealth Medical Center McCafferty Health Center 4242 Lorain Avenue Cleveland, OH (216) Edgardo Rosario (216) Vanessa McDougler (216) Janet Lozada (216)

9 Emergency Contacts 24/7 Hotlines Suicide Prevention/ Mental Health Crisis Are you or someone you love at risk of suicide or having a serious mental health crisis? If so, please do as follows: Step 1: If life threatening emergency, call 911 immediately or take person to the nearest emergency room. Step 2: If you live in the Greater Cleveland Area, you can contact: Mobile Crisis Team: Step 3: You can also call National Suicide Prevention/ Mental Health Lifeline at: Spanish Staff Available Hearing Impaired Line Centers for Disease Control AIDS AIDS/ HIV/ STD of Ohio Alcoholism Alcoholism Recovery Resources Child Abuse Cuyahoga County Department of Children and Family Services Domestic Violence HELP (4357) Drug Abuse Narcotics Anonymous Family Help Bellflower Center 24-hour Family Helpline Information & Referral First Call for Help, United Way Services 211 or Rape Cleveland Rape Crisis Center

16 v Cleveland Department of Public Health Division of Environment Spanish Contact: Irene Fomby Spanish Contact Number: (216) Agency Website Address: Purpose of Organization: Our daily objective is preventing or controlling those diseases or deaths that result from interactions between people and their environment. Environmental health programs seek to minimize or eliminate risk factors in the human environment that threaten life and health. The span of investigations this Division performs is diverse: from detecting high levels of lead in some of our youngest citizens to the inspection of the upscale restaurants throughout the City. Hours of Operation: Monday - Friday 8:00am - 5:00pm Free Services: Yes Cost: Income-based Sliding Fee Scale: Yes Does this agency have referral services? Yes Health Services: Comprehensive lead paint inspections, lead based paint removal GRANT program, EBL investigations, clearance testing, education outreach, blood lead testing of children 6 and under. 12 v Cleveland Department of Public Health General CDPH Spanish Contact: Gabriel Reyes Spanish Contact Number: (216) Agency Website Address: Purpose of Organization: Cleveland Department of Public Health (CDPH) is the local public health agency for the City of Cleveland. Formally established in 1910, the department is charged with improving the quality of life in the City of Cleveland by promoting healthy behavior, protecting the environment, preventing disease, and making the City a healthy place to live, work, and play. Hours of Operation: Monday - Friday 8:00am - 5:00pm Free Services: Yes Cost: Income-based Sliding Fee Scale: Yes Does this agency have referral services? Yes Health Services: Health promotion/education; Emergency Preparedness planning; Mental health/substance abuse prevention and counseling; Nursing services including immunizations and women s health services.

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