Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Tracy with Beyond Office heard we were shopping for new conference room chairs. He told us that that he knew a place that had quality office furniture at a reasonable cost. Since he resided in our building we trusted his recommendation and asked him to give us a quote and we would write him a check to purchase the furniture. He provided us with a quote and we wrote him a check fro $1,733.43 on August 20, 2010 which he immediately cashed.

Everytime we would ask him for a status of the order, he would tell us that the chairs were on back order and it might take a while. We continued to leave him voicemails asking for an update on our order. On October 28, 2010, he left us a voicemail advising that he would either "get our chairs" or refund our money. This continued through the holidays and into the new year. On February 22, 2011, he sent an email..."Just updating you on your chairs, I have completed a client project that I was working on before yours believe it or not. And now I am working on our project (conference chairs). I am waiting for payments from past projects, once I receive these payments this week I will complete your order. I have to rebuild my banking and financial cash flow. Jay, I do thank you for our patience and everything you have done for me."

After this email, we asked him to not place the order and just refund our money. This went on for months where he continued to tell us that he would be giving us a refund check shortly. We moved our business to a new location in July, 2011. We continued to call asking for our money back. On August 9, 2011 (almost a year later), we received an email from Tracy advising us that he was having "banking problems and besides he owes us $1,608.00," instead of the original $1,733.43 (?). He had heard we had some furniture damage during our move and he offered to apply our balance toward any furniture we might need to replace the damaged furniture. (OH MY GOSH, IS HE KIDDING?!)

Moral of story...Do not use Beyond Office for your furniture needs unless you have money to throw away!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Tracy - (United States of America)

SUBMITTED: Wednesday, August 31, 2011

POSTED: Wednesday, August 31, 2011

This customer needed conference Chairs from beyondoffice in 2010 and at that time we were hit with a counterfeit check $150.000.00 that froze all of our accounts. Also beyondoffice has provided this client with great property management when they needed it, and all of there office furniture and commercial service needs which they purchase over $5,000.00 in office furniture from beyondoffice that was installed and delivered on time with out any problems. I did offer to make payments on this $1,733.43 earlier this year and was told no also I did offer to help them with there damaged furniture which was moved which they were going to receive a credit for new furniture and also payment on the past due total. Beyondoffice provide a great service and products, beyondoffice works very hard for all of our clients. If you have any question about this please call me.Yours, Tracy303 753-2353

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.