Terms and conditions

Our cancellation policy

Bookings via our site can be canceled free of charge until 4 p.m. the day before arrival. No credit card required. Special terms and conditions may apply.

Hotdeal = Your best deal

Payable at time of booking. Given limited availability, a 100% cancellation fee is applied. One change of booking is free of charge until three days before scheduled arrival. Rates applicable for the actual period of stay apply with a minimum of the initial booking rate.

Online rate = Booking via online portals */**

Bookings via our online portals can be canceled free of charge until 6 p.m. on arrival day. No credit card required. Special terms and conditions may apply.

* A two day minimum applies for special occasions including carnival, the Cologne fireworks spectacular „Kölner Lichter“, Advent season weekends and New Year’s Eve. Cancelation is free of charge until 4 p.m. three days prior to arrival. Confirmation per credit card required. A cancellation or no-show charge of 100% for the first day minus any arrangement ticket prices is applied.

** A cancellation or no-show charge of 100% for the first day minus any arrangement ticket prices is applied. To accommodate requests, bookings not confirmed by credit card may be annulled after 6 p.m. on arrival day.

Package deals and specials

Package deals and specials can be canceled free of charge until 4 p.m. two day before arrival. Special terms and conditions may apply. Credit cards not accepted.

Conferences

Conferences can be canceled free of charge until 14 days before arrival. Later cancellations will incur 100% of room rental fees.

UHU vouchers

UHU vouchers remain valid 360 days starting from date of issue for specified deliverables including accommodations and admission tickets. The nominal value of the voucher remains valid for another three years. Presentation of original voucher is required.

* A two day minimum applies for special occasions including carnival, the Cologne fireworks spectacular „Kölner Lichter“, Advent season weekends and New Year’s Eve. Cancelation is free of charge until 4 p.m. three days prior to arrival. Confirmation per credit card required. A cancellation or no-show charge of 100% for the first day minus any arrangement ticket prices is applied.

** A cancellation or no-show charge of 100% for the first day minus any arrangement ticket prices is applied. To accommodate requests, bookings not confirmed by credit card may be annulled after 6 p.m. on arrival day.

Municipal Tourism Tax

Since December 1, 2014, a municipal tourism tax is applied by the city of Cologne for the promotion and advancement of culture, amounting to 5 percent of the expenditure for accommodation in facilities including hotels, inns and boarding houses. This tax is not applied to additional services in package deals such as admission tickets. The tax is payable in addition to the quoted rates and is transferred to the city by the hotel.