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FAQ's

General

How can I place my order on your website?

Once you have made up your mind to buy your desired item, just follow few easy steps as mentioned below:-• Click on the “BUY NOW” icon on the selected item to add this item into your shopping cart.• Click on the “VIEW CART & CHECKOUT” and you navigate to “PROCEED TO CHECKOUT” page to complete your order process. By now you have reached your cart.• You will be able to review your selection as well as add or remove products. Your options: 1. Review your selection and the prices of the selected items as well as the total cost on the right2. Add or remove the selected products by changing the quantity of the items you selected. You can also remove the ones you don't want anymore, by either selecting a different quantity or clicking on remove. • At checkout it gives you option to checkout as a guest or as a registered customer. As a Guest you are needed to to fill billing information as your name, email address, shipping address. But as a register user all is auto fill.• This is followed by Payment information• At last Order Review to see all details along and followed by PLACE ORDER• Finally you get confirmation of your order placed and you get a order number. It will be followed with a email confirmation and a SMS. If you encounter any problem while placing your order through on Tigmoo, Please contact us on our helpline no 09 666 22222 or mail us at info@tigmoo.com or contact us on Facebook, Twitter or Google+.

Why should I shop on Tigmoo?

• Cash on deals. Make out maximum on your money spent. Cash back through our loyalty program. • Hassle free shipping. 24×7 access to the shipping world, our wide variety of products. Say no to traffic, ques & never ending wait.• Receive all your products while you enjoy the comfort of your home and that too free. Yes you heard it correct. FREE HOME DELIVERY.• We boost in serving our customers to best of our ability. With customers friendly service agents for your assistance. Working hours 8:00 am- 17:00hrs. With well defined return & refund policy.• Last but definitely most important 100% authenticity. We assure you that our products are most quality product with genuine manufacturing warranty. All products are subject to quality check & confirmation of 100% originality.

How can I register on your website?

To register for a Tigmoo account, kindly click on the login icon placed at the top right end of Tigmoo homepage. You are navigated to a page with options to login if you are a registered customer or register as a new customer either by filling the form with some personal information such as your name, shipping address, and your phone number which will help you through the checkout process. Or by login via FB/g+/email account.

I’ve registered on your website, how can I sign-in?

For sign in again three options are easily available. Either you sign in via email ID and your preset password or else if one use FB or G+ and that application is open on the mobile or desktop/laptop then one can directly log in through those credentials.

You can write a mail to info@tigmoo.com with the subject line" Looking for Product name in Category name ". You can also contact us on 09 666 22222 inform us about your intrested item. However, we have a wide range of other items that are similar to what you may be looking for we could assist to make your choice.

Do you sell used products also or only brand new?

On Tigmoo we only sell brand new products.

What can I expect in ‘New Products Launch’ section?

New products are our showcase for the products which are either newly launched in the market or are yet to be launched. We bring out the highlights of the product and also take by pre launch booking.

What are the premium products?

Premium products are the ones which have exclusive features and are the USP of our website. Tigmoo takes special care in procuring these products and makes them available to the people of zambia.

What is different between ‘Irresistible deals’ & ‘prices slashed’ products?

Deals can be a bundle offer of 2 or 3 products at a discounted rate. It can also be a free gift on the purchase of a particular item. Prices slashed on the other hand are the products which are on a sale/discount/clearance etc.

The estimated delivery time for Smartphones & Accessories is 24 hrs* and for rest it is 48 hours within Lusaka provided orders has to be placed before 1500 hrs Zambia Time. As soon as order is placed you will confirm delivery status on SMS. For others products standard delivery time is within 72 hrs.

How will the delivery be done?

All our deliverys are handled professionaly. Your product will be well wrapped and sealed with Tigmoo seal to represent that its unopened. Please don’t accept if seal is tampered.

We accept multiple payment methods :-• COD(Cash ON Delivery) – All our delivery man are well equiped with card swiping machine, so that you can pay through your card or you can also pay cash.• Pay by VISA/MASTER/MASTERO Card online through payment gateway. NOTE: Tigmoo doesn’t save any of your card details. All the payment made online uses secure payment gateway. All tranaction are made on bank platform. Which make Tigmoo 100% safe & secure platform for online payment.

Do you accept cash on delivery?

Yes, cash on delivery option is available for a select range of products..

Do you offer payments in installments?

No , EMI option is not available as of now.

Will my card details be safe?

When you are shopping online we use rational security measures to protect the discretion of personal information under our control and suitably limit access to it. We use a variety of information security measures to protect your online transactions with us.

Our Security Standards: Tigmoo.com does not save your personal credit/debit card details.Payments that you make through the Site will be processed by our payment agents. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

What is buyer protection on tigmoo?

If you've prepaid online for an eligible purchase,Buyer Protection protects you if the item you ordered does not arrive, is damaged, or is substantially different from what you ordered.

Technical

How to search for products?

Click on the search bar located at the top of Tigmoo homepage. Let's you search for items you want to buy. You can also click the categories section on the left of the homepage to view the product listed within the category.

Can I compare products features, pricings on tigmoo before making a final purchase?

Yes, compare your goods before purchase is available. One needs to add minimum 2 products to draw a comparison between the two. Maximum 4 products can be compared.

How can I save my items to view later?

Wishlist icon represented by heart shape icon is available on every product on the listing as well as the detail page enables the viewer to save their choices for future purchase. This function can be available only after sign up.

How can I cancel my order?

You can write to info@tigmoo.com for cancellation quoting your order number or else Log on to your account and click on cancel button(left hand side)

How can I track my order?

Click on https://www.tigmoo.com/trackorder/index/. Fill in the details and submit the info.

Refund process begins after we have completed the evaluation of your returned product. We will send you an email notification once return examination completed. Note that some refund methods are available according to your payment method.

How long will it take to complete refund process?

In normal procedure Money Back happens within 14-20 days after cancellation and /or return of product. Money refunded is by the same means of payment done.