Customer Reviews

At Twin City Buick GMC, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, GMC reviews to see what our customers are saying about us.

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Confirmed Sales Customer

"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Twin City Buick GMC.

Confirmed Service Customer

"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Twin City Buick GMC.

This is the 4th new Buick that we have purchased from Twin City Buick. In addition, we recommended Twin City Buick to our Daughter and she also purchase a car from Twin City Buick. Our sales representative (for all five cars) is extremely knowledge and customer oriented and The service department is very helpful and friendly. A winning combination.

My 2011 Buick Regal's battery failed outside the grocery store on Tuesday. After calling AAA and getting it started again, we immediately took it to Twin City Buick. There David Wright took much time to determine what needed to be done, as it was also time to service my car, rotate the tires, and check out a rear tail light that did not appear to be functioning. We were also concerned that there might be some sort of electrical problem, as we had no idea the battery had failed and the check engine light was on. He immediately checked out the car, and, as it was getting toward the end of the day, offered us a loaner car. All repairs were made as necessary and the car was ready to go by noon the next day. Everyone was very courteous and professional, from the cashier to the mechanics. The entire experience was a very positive one.

I had service up to first 4 oil changes which also covered the DEF on my truck , I purchased a service plan to 100000 miles . I understood it did same when I purchased it , but now I find out it does not cover the DEF in my truck ,only oil and tire rotation. I also bought an extended warranty and now I am wondering if that covers what I actually understood it to do so . I want to make it clear both the sales person Hank and the finance lady , tried to be very helpful on this matter, and I appreciate them on this. I think this should be made very clear to anyone buying a service contract for a diesel truck.

Love the service dept and the waiting room but have had 1 problem the last 2 times I was in for service. It seems that when the oil filter is changed oil get into a track and when I get home oil gets on the garage floor. Have to get under the front and reach up and clean the oil from under the car. Next time in I will mention it the service writer.

The service managers always give a comprehensive and understandable report on what is happening with my car and options for a long-term service plan to make sure I am safe as I drive. They are very thorough and take care of special requests.

Outstanding Service Team. My 2006 Buick Rainier was part of a Component Recall. The Service Dept made sure the part was available before scheduling the required maintenance and had the task completed within an hour.
Always treated as a valued customer.

I had brought my 2005 Buick LeSabre in for a oil change.
It appeared that I had missed my appointment by one day but
was gladly informed that they could get the job done immedately.
I was in and out within 20 minutes!! Always a pleasure doing business with Twin City Buick! Thank you Mr. Arp and Rosemary!

I had developed a leak under the front of the car and called to make an appointment. Wayne Ridinger, your senior service associate gave me a Wednesday date for 1:30 PM. Arriving about 1:05 PM he immediately got things rolling for me. It turned out that the leak was due to a leaking water pump which he assured me would be covered under warranty. Wayne then offered me a loaner car so I was able to go to a nearby mall and join my wife while the repair could be performed. He told me it would be about 2 hours and the job was completed in that time! What a great staff and service!! My wife and I are new residents in Tennessee and we are so pleased to have found such a great dealership!
Francis A. Miller; Phone ************; Cell 443-624-0949