BlackBerry FAQs

BlackBerry Internet Solution from Korek is a complete solution which allows you to get instant e-mails on your BlackBerry Smartphone. Using BlackBerry® smartphone and BlackBerry Internet Solution (BIS), you can send and receive emails, wirelessly sync calendar and contacts, make calls, access the Web and enjoy many other advance features.

BlackBerry Internet Solution is perfect for busy individuals, small businesses, and independent professionals who want simple access to email and web accounts where ever they are. You can access up to 10 business/personal email accounts on a single BlackBerry smartphone.

BlackBerry allows you to stay in contact with your emails anywhere, anytime. As soon as a message arrives, your BlackBerry instantly lets you know. You don't need to log on or manually check your accounts. Your emails arrive just like a text message (SMS). No longer do you have to travel with a laptop to access data services such as emails or the web. Your BlackBerry does it all.

Other benefits include:

Simple set-up on your phone or via your PC.

Easy to use.

Access up to 10 email accounts, including Gmail, MSN or POP3/Internet Service Providers (ISP).

Set up of individual email account icons on your BlackBerry home screen for each of your email accounts. Click on each icon to see the incoming and outgoing messages related to that particular email account.

According to the packages available in the market, the BlackBerry data usage for Plus package is 1000 MBs for VIP package is 2000 MB, 750 MB for Complete and 500 MB for Social plan; as a monthly FREE usage per customer which includes chatting, as well as the use of up to 10 different e-mail accounts (for VIP and BB and 1 account for complete), including all social and instant messaging applications such as MSN, G-Talk and Yahoo Messenger.

Shortly after your plan is activated and your BlackBerry registered, the browser will automatically load an email set-up webpage (as seen below).
If the webpage does not automatically load, select the email settings icon on the phone.

As the email is setting up on the phone you will see the following browser loading screen:

Step 1. Select “Create New Account”.

Step 2. Carefully read the legal agreement and select “Yes” option and then “I agree” if in agreement.

You need to request that the account for the device be removed by the other network.
You will need to contact the other network with the appropriate verification/credentials in order for your account to be removed on the device.

N.B. If you have an unlocked BlackBerry device from another provider with an email account already set up on that network, you may not be able to set up a new email account on Korek’s BlackBerry service. This means you may not be able to receive your email directly from the message icon on the BlackBerry home screen. You will be able to log into your respective email service providers (e.g. Hotmail, Gmail, Yahoo) by using the internet browser. All other BlackBerry Services will be provided.

Yes renewal can be activated automatically if you enable it from the renewal feature available in the USSD menu *250# with enough credit in your account: 20,000 IQD for BB VIP plan, 10 ,000 IQD for BB plan, 8,000 IQD for BB Complete Plan and 5,000 IQD for BB Social Plan.

Yes, customers can cancel the service at any time by dialing *250# and selecting “Stop Renewal” option from the menu. Customers also can cancel by calling customer care on 411 or visiting any Korek store.

Yes you can use data services when you travel. You should request the roaming feature to be added to your account at any Korek branch. However a deposit will be required under Korek’s credit control policy. For prepaid customers this deposit is activated by default.

Your BlackBerry data services will work while roaming abroad with selected GPRS partner operators, but you may be charged higher rates on their networks. To find out our list of partner’s operators, please call 411.

Yes, you can access Yahoo, Hotmail and any other internet email accounts.
And yes, you can also access your work email, provided that your corporate email is configured on POP3 / IMAP then this account can be configured on BlackBerry Internet Solution (BIS).

Yes, you can open Word, Excel, and PowerPoint attachments using your BlackBerry. You cannot edit the attachments with the standard applications of the BlackBerry. However, there are third party applications, which are available online which allow you to edit attachments.

Once it’s done, find the icon on the desktop, double click on it and click “Run”.

Now that you’ve installed the Desktop Manager and Handheld software, you’re good to go.

Open Desktop Manager.

With the device turned on, connect your BlackBerry with the USB cable

Check to make sure that the desktop manager shows that your device is connected, check for your pin in the bottom left corner.

Step3 - NOTE: BEFORE PROCEEDING, IF YOU ARE ABLE TO, YOU SHOULD DO A BACKUP OF YOUR DEVICE SO YOU DON’T LOSE ALL OF YOUR INFORMATION ON YOUR DEVICE. ALL YOU HAVE TO DO IS CLICK ON BACKUP/RESTORE THEN CLICK BACKUP. DO NOT CHANGE WHERE THE FILE IS BEING SAVED TO. THE FILE WILL SAVE AS TODAY’S DATE. (If there is more than one BlackBerry in your house then put your name in front of the file name so you can tell your backup file apart from the other BlackBerry)

Desktop Manager should detect that your device automatically.

Click “Ok” and simply follow the wizard and select the applications you want to install. The Desktop Manager will back up all of your contacts and emails, wipe your device, install the new operating system, and restore your data from backup.

Click “Next” then “Finish”.

This can take anywhere from 20-40 minutes.

NOTE: DO NOT disconnect your BlackBerry until it says “upgrade operation was completed successfully”.

BlackBerry complete plan is another exclusive BlackBerry bundle service from Korek. By Korek’s BB Complete, You can not only stay connected to your social circle but also get 1 integrated e-mail address with app world and internet browsing.

BlackBerry Social is the most cost effective BlackBerry plan for Korek Postpaid and Prepaid subscribers. BB Social allows you to enjoy unlimited Social Networking, BlackBerry Messenger (BBM) and Instant Messaging.

Social Networking can be enjoyed only via the following applications: Facebook, Twitter and MySpace. Instant Messaging can be enjoyed via the following applications: Yahoo! Messenger, AOL Instant Messenger, MSN Messenger and Google Talk.