We got a ‘grand’ welcome from Gunung Agung (Grand Mountain) when it erupted as soon as we touched down in Bali. It didn’t interrupt our plans as most of the tourist spots were unaffected. However, our luck ended and our nightmare began when our flight to KL was cancelled. With check-out time at noon, I called SGIVC. Alex listened patiently but immediately understood the urgency. Without a moment to lose, he sent out a holiday request to Jakarta, got Maria to press Jakarta for approval, and kept me updated the whole time. At 12.20pm, the hotel confirmed my extended stay.

SGIVC makes it possible for us to travel thousands of miles away without having to pay a queen’s ransom for accommodation, and yet made sure they were not far away when we are hit by unexpected events such as Bali’s volcano eruption. To SGIVC, especially Alex and Maria, TERIMA KASIH.

ABOUT US

SGI Vacation Club (SGI VC) is a leading award-winning vacation club provider in Malaysia. It was established in 2001 and is part of the hospitality offering of the OSK Group. With over 11,000 members, SGI VC provides a wide range of accommodations in more than 2,900 quality hotels and resorts around the world through an exchange partnership with Interval International.