Chatham University

“My job exists to help you tell someone how you feel”

February 12, 2016Cara Gillotti

Allison Marsh, Class of 96, has made a career out of being forward-thinking. For the past decade, she’s worked in new product development at American Greetings, most recently as a Research and Development Manager. “The sole reason my job exists is to help you tell someone how you feel,” she says. “That’s actually pretty powerful. But what does that gesture look like to a millennial, or to the next generation? Does it have to look like a traditional greeting card? Probably not!”

Marsh’s team handles the cards that “do the unexpected,” she says. “If it sings, dances, lights up, records your voice, shoots confetti, has a QR code—if there’s something above and beyond what you think of as a regular greeting card, it comes from this department.”

Born and bred in Pittsburgh, Marsh loves the city, and when it came time for college, she wanted to stay. “I knew I didn’t want to sit in Psych 101 with a hundred kids and be lucky if the professor knew my name,” she says.

“So I looked at Carlow, Duquesne and Chatham. But once I visited Chatham, I was done. It’s like being in a treehouse above the city. You can’t see that it’s there from the road; it’s hidden, but like two minutes from everything you can experience in city life. I knew I was going to get a great education in a very safe environment. And to me, that’s what I was paying for.”

Marsh came to Chatham hoping to get a degree in art education, but then she discovered art history. “I totally changed my course,” she says. “I thought ‘Oh my gosh, this is amazing. It’s creative, but it’s also research and discovery, asking questions, generating hypotheses, and trying to prove a point.’”

And she found that Chatham was instrumental in helping her take that on. “I was pushed, challenged; my professors knew who I was and what I needed to succeed,” Marsh remembers. “With class sizes that small, there’s no way you’re skipping class. And you don’t want to, because you’ve developed this little community of people, not just with the professors, but also with the others in the class. It allowed me to form really nice bonds with other students, working as a team, understanding how I learn best.“ This is something Marsh says that has paid off extraordinarily well in her career.

“I work closely with creative teams, technical teams, and manufacturing teams. I think of myself as a mediator, doing by best to keep all those people as happy as possible while bringing forth the vision of the product we’re trying to introduce. So communication is hugely important, and so is attention to detail, and getting people motivated to work in a team. “

After graduation, Marsh was accepted into a doctoral program in art history at Arizona State University. After six months, she figured out that “the practical day-to-day life of a professor wasn’t in line with my passion. I was like ‘wow, I am not cut out for this.’”

Back in Pittsburgh, she applied for a job as a studio assistant for the artist Burton Morris. “He was a really well-known illustrator and graphic artist, but wasn’t doing a lot in the realm of fine art, and he wanted to make that distinction,” Marsh says. “He recruited three or four of us assistants to transfer his illustration to large canvases. So I was making ten dollars an hour—this is back in 1998—to paint.” Marsh stayed with Morris for a couple of years, and learned the business side of art galleries. When it was time for her to move on, Morris introduced her to a business friend of his. “He said ‘How would you like to learn product development?’” Marsh recalls. “And I was like ‘Sure! What is it?’ Back then, they didn’t have courses in product development—you could study industrial design or things like that, but there wasn’t this business component.”

The company sent Marsh to China, where she learned about working with manufacturers there. “I ended up falling in love with the culture and the people,” she says. “And I’ve been going back and forth to Asia for work now for 16 years. If someone had said to me when I was at Chatham ‘you’re destined to work with the Chinese,’ I would have just laughed. But it happened.”

“It just goes to show that you never know what you have an aptitude for until you let yourself try it,” she continues. “There’s a lot of trial and error. You’re going to try stuff that you’re not good at, but then you’ll try something else and it’ll be a total surprise. That’s what this has been for me. Never in a million years would I have thought I’d be working for the company that invented Strawberry Shortcake.”

Or, one would imagine, create a furry bag with googly eyes that Miley Cyrus has been spotted carrying, but that happened, too. “We intended it as a gift bag,” Marsh laughs. “But Miley turned it into a fashion statement. We’re not complaining.”