Over 3 million people trust Angie's List to help make the right choice

Be informed to avoid costly mistakes

Shop with us to ensure a fair price

Our complaint resolution team will help if a project goes bad

+See Verified Local Reviews

Over 2,229 reviews forHouston Bottled Water Delivery from people just like you.

F

"I am writing this review based on my experience with their delivery at my place of work. We have used them for several years, but recently they just stopped showing" ...More up for deliveries. And when they missed a delivery, they repeatedly failed to show up on dates scheduled to replace the missed stop.
On 2/4 they were scheduled to deliver water to our workplace. They never showed up. We called and they were supposed to come back on 2/6. Never showed up. Called again and rescheduled. Never showed up. We cancelled the service and scheduled them to come get their stuff. They NEVER SHOWED UP. Rescheduled them three times to pick up their own stuff and they NEVER SHOWED UP. We were repeatedly promised contact by a route supervisor, or the driver, or someone to confirm when they were coming and it never happened.
don't use

for water delivery. We went with Magnetic Springs instead.

-Kurt B.

F

"My water delivery service started with

in 2000 when I moved into my new house. The first 8 years of service went smoothly.

" ...More , our original driver was very nice and even called me if there were any delivery issues. Well, it has been all down hill from here! The next driver left me bottles that leaked which caused damage to my hardwood floor. A

Rep. apologized and the problem with leaky bottles was resolved.
Another issue was apparently my long (400 foot) driveway. I explained to the driver that he didn't need to back into the driveway and that there was enough room to turn around in front of my garage. I was trying to make it easier for the driver. Backing into a 400 foot driveway with a curve is no easy task. But, for some reason every driver (and they do change frequently) refused to believe that they would have the room. (My gas delivery and other service utility drivers never have an issue to this day!) They continually drove off the driveway and left tire tracks on my lawn which I continued to repair every Spring with no complaints.
I decided it would be more convenient for the drivers to leave 12 bottles in the Fall so, they wouldn't have to make any Winter deliveries. Well, they insisted on delivering bottles when I didn't need them and I was an "On Call Only" customer.
Last Winter, a driver got stuck and had to call a tow truck to get him out. Mind you, I was an "On Call Only" customer! In the Spring, I again repaired the damages.
Early this Winter, before the first snow our last driver completely drove off my driveway in four different places. Leaving four long tracks eight inches deep off the

. What a mess to say the least!!! When I called the manager he apologized and sent out a supervisor to take photos of the damage and reported it to their insurance company. I hired a landscaper this time and

paid for the damages.
Approximately a month ago, the doorbell rang and there was a delivery guy with eight bottles of water on a small cart he hand pulled from the end of our driveway. Again, I was still an "On Call" delivery! Last, but not least, two weeks ago a message was left on my answering machine from the area supervisor stating that "they" no longer wanted to deliver water to my house.

You take your tap water for granted, but is it really safe to drink? Learn how to spot troubled tap water, such as bad smells, poor water pressure and discoloration.

Water Delivery reviews in Houston

B

Rating

“

The service seemed fine, although I thought the pricing was high.
Then they really p***** me off when they started to deliver cases of smaller bottled water that was never authorized.
All along I thought these were free gifts for ordering so many large bottles of water, then one day the bookkeeper showed me an invoice where the price for ...More these little TINY bottles of water was almost $10 per case the large bottles at the

are about $3.50 a case and they are charging almost $10 for a bottle half the size...so it's really like paying $20 for a case of standard size bottle of water...W**...are you kidding me...these charges were NEVER authorized by any person in charge or who is the owner or signs the checks...No one ever makes changes to any service with out authorization. SLAMMING CHARGES shame on you

!”

- Ronald S.

C

Rating

“

Whenever you call they never answer the phone. I had to end up paying the delivery man cash since I could never get a hold of some one over the phone. He was going to take the money with out giving me a receipt until i mentioned something.”

- Dean C.

D

Rating

“

On 02/05/15 no delivery was made. Received recorded phone message 2:33 pm informing me that delivery had been rescheduled for Saturday 02/07/15 due to inclement weather in the Northeast.
Friday 02/06/15 at 6:10 pm
recorded phone message received stating delivery was now scheduled for Sunday 02/08/15 due to weather.
No ...More delivery on 2/7
Saturday 02/07/15 at 7:03 pm
Recorded phone message received stating delivery was changed to Monday 02/09/15. I attempted to call

to cancel my service all together only to find the office was closed.
No delivery 2/8
Unable to reach office on Sunday 2/8 because office was closed. Went to website and sent email cancelling all future deliveries
Monday 2/9 at5:18 pm
Another recorded message received via phone again canceling todays delivery due to weather and delivery would be made on Tuesday 2/10. Unable to speak with anyone since office was closed due to weather. I had already cancelled today's delivery via website.
While I fully understand that weather has been a large issue over the past 2 weeks I think this is inexcusable. I have received my mail daily and even one or two Amazon packages. I am cancelling my account by mail and will attempt again in am to reach

office.

”

- SUSAN C S.

F

Rating

“

exploits the community it is supposed to serve by opportunistic high fees and purposefully refusing to bring policies in line with other utilities companies.

is a badly run company and should be held accountable for it's policies by someone who actually cares about this community. They know the ...More people of this community are too financially limited to fight these policies in a legal battle, so they will get away with having them. Exploiting the underprivileged is nothing new, and it's alive and well in

, SC.”

- Kate M.

D

Rating

“

I had

delivery when I lived in New

. It was awesome. So, when I relocated to Columbus, I was happy to learn I could continue being serviced. Things were ok in the beginning (2011). But over the past year (2014), service has deteriorated significantly. Bottles not delivered by the schedule, so empty bottles ...More started stacking up in my garage. I canceled two deliveries, and yet they still delivered water. Customer service (very long wait times) told me they would pick them up the next day. Still there. I called them again. They will get them the next day. Guess what - still here. Calling again. I have 15 empty bottles and at this point, I cannot get anyone to pick them up, and they will not tell me where I can take them to drop them off and get my deposit back. This month, although I canceled my delivery, they delivered 11 days BEFORE the scheduled delivery. I have 13 full bottles to consume. This is turning into a nightmare. If I can ever get a person on the phone again, I am canceling my service totally. I am ready to drive to Atlanta just to get rid of these empty bottles!!!”

- Kirstie M.

N

Rating

“

I fell a bit behind on my bill, due to circumstances beyond my control and received an office printed statement in my door and on the bottom was a hand written note from my driver that stated the water cooler was being reported as stolen and the serial number was linked to my name. I have only had the cooler for 5 months and had paid the $20 yearly ...More rental fee upfront. I was in no way done with their services and had intended to get caught up on the $80 that i owed them and continue to buy their product. To imply that in any way that i am a thief and that i stole your stuff is just crazy as i haven't nor would ever steal anything. This is how they treat customers when they fall on hard times and can't buy constant product. ”

- kristi S.

A

Rating

“

Great, system went in perfectly. Water filters changed right on schedule until last year. scheduling problem, has not been resolved. Love the owner.”

- Michele M.

A

Rating

“

We started using

Springs Direct after having horrible service from

Springs.

was a little more expensive but has proven to be worth it. They ALWAYS show up when scheduled and the delivery man is extremely nice. It is so easy to switch the delivery date or bottle quantities on their ...More website. I highly recommend this company!!!”