Our IT Support Services are not based on a per PC (or other equipment) basis but is taken as a whole, i.e. adding or removing pieces of equipment here or there does not effect the Network Support cover you have. If there was a substantial change then this would be reviewed at the end of the contract period. Our support rather is based around a pre agreed number of scheduled visits.

During these visits systems checks (Server Support) are carried out and any issues or user problems are addressed while the engineer is on site. Outwith the scheduled visits, any adhoc callouts are charged separately but at a contracted rate, likewise any remote work carried out back at Experisys IT’s workshop on behalf of the client. No chargeable work is carried out without prior agreement of the client.