My Laptop Keeps Crashing

‎12-07-201702:22 PM

Product: HP Notebook - 15-bs062st

Operating System: Microsoft Windows 10 (32-bit)

At least once every time I try to use my computer it crashes and gives me a blur screen with a qr code. I've done pretty much everything I can think of defraging, soft resets, updating the os, and I've been try to factory reset it, but right before it's done it crashed.

My Laptop Keeps Crashing

‎12-07-201706:15 PM

Are you able to boot the PC up in SafeMode? If so it might have been a corrupt driver, if not it's going to be a hardware issue and you will have to isolate that or if under warranty send it in to be looked at. Most of the time if it's hardware and constantly crashes it's usually the mother board. If you could get that picture of it we might be able to find out for sure.

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