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I made a 5am ER visit for an ankle sprain with my husband a month ago - quick service and knowledgeable staff. A nurse brought a wheelchair out to me (with my husband asking for assistance). The total... more visit took an hour with no waiting, likely since it was so early on Monday morning.

Wow, terrible specialists and lack of compassion and communication. Coughing up blood and terrible phlegm DAILY. One specialist, pulmonary, says it's another's, GI, area. The 2nd pulmonary Dr was great... more and did a bronchoscopy to find nodules in my upper lobe. Cultures sent to Madison. I was told a week after the doctor was notified that I had tuberculosis. I teach, dip you know how many people I could have infected? Then I was told a few days later I didn't have it. During a follow up wut my primary physician I was told I did have TB and was quarantined until a definitive test cane back, that my primary Dr did. It was negative for TB but positive for a fungal disease. FIVE months later I still don't have an answer and now go to Marshfield where they really care about their patients.

The Emergency Room staff is terrible! You are better off waiting to see your primary doctor unless you have a very obvious injury. I brought my 3 year old in, presenting with a bad cough and 103 fever.... more It took over an hour for a doctor to see her. She had six different nurses rotating through (terrible continuity of care!). One of these nurses decided to offer her a heated blanket, which proved to me that they clearly had no idea why she was there! The doctor came in, looked at her ears and said she had an ear infection. I pushed for him to look further, as my daughter has had a lot of ear infections, and that is now how she was presenting herself. He did a chest xray, which he said was clear. In the end, they discharged us with a diagnosis of ear infection with fever. I did not trust this diagnosis, so i took her to her pediatrician the following day. The pediatrician pulled up the notes from her ER visit and saw that the Radiologist on that evening had noted clear pneumonia on the chest xray that we were told was clean! She also looked in my daughter's ears to see they were perfectly clear, no infection! Had I listed to the ER doctor, my daughter would be even worse off right now. This is terrifying that he is allowed to practice and not give proper diagnosis!!

How was the explanation about medicines before use?

Stagg "Sometimes" or "Never" explained about medicine before giving to me

N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

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My room and bathroom were "Usually" clean

N/A

My room and bathroom were "Sometimes" or "Never" clean

N/A

How was the area around your room?

The area around my room was "Always" quiet at night

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The area around my room was "Usually" quiet at night

N/A

The area around my room was "Sometimes" or "Never" quiet at night

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Were you given information about what to do during your recovery time at home

Yes

N/A

No

N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

N/A

7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

N/A

Yes I would probably recommend this hospital

N/A

No I would not recommend this hospital

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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 99%(1% above the national rate)

Aspirin prescribed at discharge

Rate - 99%(equal to the the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Rate - 100%(4% above the national rate)

Preventive Care

Immunization for pneumonia

Rate - 85%(7% below the national rate)

Immunization for influenza

Rate - 71%(19% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 99%(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Rate - 10%(4% above the national rate)

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Rate - 14.3%(0.9% below the national rate)

Pneumonia (PN) 30-Day Mortality Rate

Rate - 14.0%(2.1% above the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Rate - 15.1%(3.2% below the national rate)

Heart failure (HF) 30-Day Readmission Rate

Rate - 20.3%(2.7% below the national rate)

Rate of readmission after hip/knee surgery

Rate - 5.1%(0.3% below the national rate)

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 14.8%(1.2% below the national rate)

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