Chairman’s Message

I am delighted to welcome you to the state-of-the-art website of Department of Planning and Development-Trakhees, the regulatory arm of Ports, Customs and Free Zone Corporation (PCFC). Through this revamped portal, we look forward to bettering communication with our customers, partners and the wider public, making all stakeholders happier. The website offers smart licensing and business regulation services in keeping up with Dubai’s digital transformation to become the world’s smartest city.

In implementation of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Trakhees started its operation in 2009 to deliver licensing services to businesses operating within lands, complexes and special development areas owned by PCFC.

Looking ahead, we seek to further advance Trakhees’s services on par with global standards and best practices so as to meet our wise leadership’s aspirations and support our clients’ business expansion capacities for their greater convenience and happiness.

Sultan Ahmed bin Sulayem

Chairman of Ports, Customs and Free Zone Corporation (PCFC)

CEO’s Message

Department of Planning and Development – Trakhees has been acting as a one-stop shop in catering various licensing and permit regulatory services within the Ports Customs and Free Zone Corporation in the Emirate of Dubai.

Within this scope, we are responsible to serve our customers, our people and our society in a respectful and coherent way bound by tolerance and openness.

At Trakhees, we are committed to our promises, timeliness and covenants to make people’s life easier and happier by offering solutions and seek them benefits. Thus, we always look forward to constantly improving our services and business applications to enhance not only Dubai’s but UAE’s regional and global competitiveness and to streamline procedures and processes for traders and investors to do business in the most efficient and lucrative manners and to keep our stakeholders happy and satisfied.

Our ambitious objective is to be world No. 1 in the industry as an organization and as a country and, for that, we welcome constructive feedback from all users of this website to help us add value to the wide range of services offered by the organization.

At Trakhees, we are keeping with UAE government’s directions, UAE Vision 2021 and Dubai Plan 2021 to prepare ourselves towards the next 50 years in line with His Highness Sheikh Mohammed bin Rashid Al Maktoum’s principles where union's interest, laws, policy and priorities are considered ours.

Also, Dubai is considered as a business capital that has a government aims to improve its people’s life by strengthening its economy and building business-friendly global hub that focuses on creating economic opportunities and we as semi-government entities are one of its growth factors since we compete globally to generate an income, create jobs and assets for future generations, and keep up with the current economic rapid changes to insure economic diversification.