ITD HelpDesk
For assistance with LAUSDMAX technical issues (e.g., password, access, or data), contact the ITD HelpDesk at 213-241-5200, choose option 5 for ISIS or SIS issues, or open a ticket using Customer Self Service .

Contact the IT HelpdeskCall IT Helpdesk:(213) 241-5200 or Submit an online help request through the Customer Self-Service (CSS) system. Check the CSS User Guide for information on completing a Customer Self-Service (CSS) request.

Reminder: Log in with your District Single Sign-On (SSO) Username and Password(the same used for ISIS, Learning Zone, LAUSD e-Mail, etc.)

Site Map Shows overall layout of the website's content, and is updated regularly.

What's New Check what publications have been newly created or revised through this regularly updated list.

ISIS Libraries - Repositories of all ISIS publications, set in a table format, allowing for easier sorting and viewing of documents.

Quick Links Located in the left column of every page, the expandable menu allows for easy access to other systems related to ISIS-related links.

Frequently Asked Questions (FAQ) Allows users to find answers to the most common questions on ISIS. Tabbed navigation provides an organized way to view a variety of questions with up-to-date answers.

Jump to... Located at the top of every page, the drop-down menu allows users to get to where they want to go, faster.

System Status Traffic lights show the status of LAUSDMAX and nightly interfaces, as well as other ISIS processes.

Rollout Count View the number of schools, teachers, and students within ISIS from the homepage.

Icons Various icons serve as visual indicators of items associated with ISIS.

Need help? Follow these six steps

Go to your School-Based Support (SBS)Two to three tech-savvy staff designated by your school to
provide on-site support for ISIS. Certified in LAUSDMAX, SBS is
your first source for training, technical help, procedural questions,
and more.

Search LAUSDMAX Online HelpIn LAUSDMAX, click Help in the upper right of the screen. You can also click the question mark in the yellow circle for details associated with a specific item.

Contact the IT Helpdesk
The IT Helpdesk can help with technical problems, assist with password issues, help answer your questions,a nd more. You have two options for opening a help ticket:

Call (213) 241-5200Touch-tone menu option 5 for Student Information Systems, or option 1 for any password issues. See all menu options.orOpen a help ticket onlinePick the faster alternative to waiting on hold--open a ticket using the web-based Customer Self-Service (CSS) system.

Join the ISIS ListservJoin administrators, office staff, teachers & ISIS team members to exchange ideas, tips, & problem-solving efforts via e-mail. To subscribe, send an email to listserv@list.lausd.net with the words SUBSCRIBE ISIS in the body of the message. As a subscriber, you'll also have access to the ISIS Listserv Archives at http://list.lausd.net.

ISIS Training Classes http://lz.lausd.net: Teachers, office staff, and School-Based Support (SBS) can register for virtual & face-to-face training sessions on a variety of ISIS subjects. Log on to Learning Zone & click Class Offerings, then select Integrated Student Information System (ISIS) from the Program menu, and click Search for a list of ISIS courses.

Call IT Helpdesk:(213) 241-5200 or Submit an online help request through the Customer Self-Service (CSS) system. Check the CSS User Guide for information on completing a Customer Self-Service (CSS) request.

Reminder: Log in with your District Single Sign-On (SSO) Username and Password(the same used for ISIS, Learning Zone, LAUSD e-Mail, etc.)