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What Do Our Customers Say?

We love to hear back from customers about their rental experience with us. After every customer returns home from their rental, we invite them to leave a review of their experience and then share these reviews with you here. We hope you find them a useful way of choosing the right options for your car hire. We also ask customers to rate their overall experience using our unique Car Rating.

Check out the reviews below. You can use the 'Filter The Reviews' options to narrow down your search for any other reviews you'd like to read. Choose to filter the reviews by supplier, car type or location or any combination of these e.g. all 7 Seater Minivan's at Orlando International Airport.

Miami International Airport (MIA) on 13 Feb 2015

I loved using US Car Hire! Not only were the rates highly competitive but service provided met our expectations. We opted for the Enhanced Roadside Assistance and coincidentally, on our way to Orlando experienced a flat tire. Through a short phone call, we recd a car swap and returned safely to Miami.
The only hiccup I had was at the last min, I was informed that because my credit card was used, my name had to also be recorded as the lead driver. So on the very last day, I had to add my husband as a second driver because I had no intentions of driving. The old invoice was cancelled and the new confirmation recd when I was at the airport in Miami. In future, I recommend some hard coding feature where lead driver name matches credit card info so you can be made aware upfront.
Overall we were happy with the service and would definitely recommend and utilize again.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 13 Feb 2015

Initially sceptical, I found the system worked well with good communications and good advice about how to avoid being upsold insurance at the desk as this was already included. At Orlando the process was seamless with the rental car being across the road from the terminal (literally) and you could then browes the selection of cars (Alamo) and choose your steed. I found a great car - with 8 miles on the clock, which had that special new car smell...lovely.

Orlando International Airport (MCO) on 12 Feb 2015

The only comment that I have was that after doing on line check in I didn't realise that I could go straight to the vehicle parking lot. The desk Manager was standing with the customers and said that we did not have to wait to see the desk clerks. This made the process a lot easy after a long day.