English Customer Service Representative Full Time

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $1 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years.To help keep up with this growth we are looking for outstanding individuals to join our team.

Overview

Our Customer Service team members are passionate about bringing our products to life for our customers and resolving any issues they may have. Melaleuca relentlessly strives to delight our customers and provide them with an optimal shopping experience. Our Customer Service Associates play a critical role in creating this world-class experience by answering inbound customer service calls from our English speaking customers.

Responsibilities

Answers calls in a professional and courteous manner with a goal of having the customer feeling "delighted".

Increases average order size using effective-cross selling techniques.

Urgently answers calls during times that customers are in queue such that no customer waits more than 10 seconds.

Analyzes customer situations and determines which department the customer needs to speak with in order to serve them the best (i.e., Product Information line, Services Support, Customer Assistance, Business Development, and Field Support).

Receives telephone orders by accurately and courteously interfacing with customers and entering orders correctly by operating a computer terminal, etc.

Completes various order forms completely and accurately.Ability to work independently and professionally.

Qualifications

Keyboarding and computer skills.

Ability to analyze problems.

Ability to work under stress.

Ability to perform essential duties and responsibilities with efficiency and accuracy.

Ability to handle confidential information.

10 key by touch.

Types 30+WPM.

Why Melaleuca

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.

In addition to the pay and benefits listed above, we also offer:

Medical, Dental, Vision (Full Time)

401(k)

Flexible Spending Account (Full Time)

Life Insurance

Short and Long-term Disability

Paid Time Off (Full Time)

Paid Holidays (Full Time)

Tobacco-Free Workplace

Direct Deposit

The next step is yours. To apply today, click on the "Apply" button below.