I have a Dell XPS 15 and a Dell Dock WD15 which has been working fine for a long time but recently the WD15 dock has been acting up after it is re-docked to the laptop.Everything works fine if I start the laptop with the dock plugged in but after re-docking the USB ports and Network (cabled) stops working. Everything seems fine with the drivers and as said it only happens after re-docking.I've tried to rollback drivers and even downgrade the FW on the dock but the problem remains. The only way to "fix" it seems to be to restart the laptop after re-docking.Running Win10 64-bit.Any suggestions?

I have two displays connected to the laptop (one to the native HDMI and one to the docking station). In effect, I am able to drive three displays (Laptop display, native HDMI, and DP from WD15). I wanted to connect one more display to drive four display?

When I connect the fourth display it's not showing up in the detected displays list. How can I do this? Is it possible?

A:How to drive four displays from DELL Precision 5520 with Dell Dock WD15 and native ports??

It's not going to be possible without some other type of hardware purchase - no. The internal GPU cannot drive four displays at a time.

Hi AllI am posting my first post here... I've reading all posts regarding usb-c dock issues. I have fallen victim too... I bought brand new Dell WD15 dock and before begin i install latest drivers and still get under power warning! Please see photo attached! I spent hours with Dell support and they advice me to clean install and install drivers in right order, so wasting almost a day i did all this and problem don't go away! Aside the power warning the display randomly disconnects... leaving me no screen at all (the laptop screen doesn't switch back either) and now laptop gets very hot, making me wonder if i somehow damaged the laptop itself?I will return this item but wonder if this can somehow have damaged my brand new $2500 laptop? Super disappointed with overall experience... 10k + dell products in past and this is as bad it can get, making me question buying anything from Dell both for personal and business :-(

After the latest WD15 dock update there are two bugs:1. The Dell Dock Update 'Updates Complete' popup continually appears when any device is connected to the dock or the attached XPS 15.2. All audio is lost whenever any USB device is plugged into either the XPS 15 or the dock itself. Audio continues to play (ie through spotify) but there is no sound. Unplugging the audio jack on the WD15 and reinserting appears to fix this bug.

Is there any reason I wouldn't be able to use a T470s with a Dell USB-C dock (specifically a WD15)? I know the power adapter would be different, but I can't think of any reason the USB-C wouldn't be compatible. I prefer the peripheral connections on the Dell dock to the Lenovo 40A9 (which only has DP and VGA, and is recommended for only two external monitors, whereas I'd like to be able to connect three). Also, sorry if this has been discussed before; I searched around but couldn't find the right topic.

I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).Now, it's completely useless. Can anyone help, any suggestion ?

Hi I Just bought TB15 and stated using it.The problem, however, is that my XPS 13 becomes pretty hot when it is connected to the dock.It becomes hot and operates fan even for normal light uses like web surfing or listening music.Is it normal issue that all the user have or abnormal?Thanks!----------------------------------------------------------------------------------------------------------------------------------------Additionally, when i connect intel realsense camera to TB15, all devices connected to TB15 is disabled and does not work. The laptop must be restarted to be operated normally.

The thunderbolt cable to by Dell Dock was damaged. I figured out how to remove the cable (there are screws hidden under a rubber cover). However there is a very strange (proprietary?) connector on the other end. Where can I buy a replacement. Dell sales and support don't seem to know anything about it.

Dearsi have just Bought a Yoga 900 13isk2 and tried using it with a new Dell WD15 dock (Docking Station). Display from the HDMI & Display port do NOT WORK. Charging also does not workeven though the Dell ws15 is 180W. i Need a fast solution please!!

I have Dell Precision 5520 laptop connected to Dell WD15 dock. There is a Dell U3011 2560x1600 display connected to MiniDP of the dock. The laptop display works in 1920x1080 mode, in order to get DPI similar to the one on U3011 (that's on purpose I'm fine with that). Today I tried adding the third display with 1280x1024 resolution connected to VGA of the dock.It doesn't work. The third display gets detected by the Ubuntu display settings, but it can't be turned on. It works only if I unplug U3011. It is also possible to run all 3 displays in mirror mode, but not in extended desktop mode.Is it a hardware limitation (Intel graphics in Precision, WD15 dock) or just problem with Intel Linux graphic drivers? BTW: Nvidia card is turned off.From the WD15 and laptop specs it looks like the config I'm trying to do should be supported:- 1920x1080 builtin laptop screen- 2560x1600 through WD15 and miniDP - 1280x1024 through WD15 and VGA

Greetings,Have a new WD15 Thunderbolt dock I am trying to get to work with two monitors connected to an ASUS GL552VW laptop. USBs, ethernet and audio that is connected to dock all work fine. But the VGA and HDMI monitors connected do not. The HDMI monitor works fine when I directly connect it to the laptop, but not when I connect it through the dock.I have tried the troubleshooting tips in this:

I have installed the ASMedia Host Controller from here, twice for good measure:

ASUS support refuses to help me. I'm working on seeing if I can do the BIOS update. Any advice? Will this not work with a non Dell laptop?Thank you very much, quite frustrated.

- Dan

A:Unable to get Dell WD15 dock to work with ASUS laptop

I was right. Here's an ASUS forum page where someone asked this question about your model. Post #5 contains a reply from ASUS indicating that its USB-C port does not support display output: rog.asus.com/.../showthread.php

I've got a WD15 hooked up to my XPS15 laptop and it works fine. Latest drivers and chipset/BIOS installed on both Dock and laptop.I have a pair of external active studio speakers hooked up to the 3.5 mm Speaker out jack on the back of the dock and it works fine.However if I use Google Hangouts or Skype for business calls and plug in a headset to the front 3.5 mm Headset Jack of the dock the external speakers starts a high pitch static noise. If I then un-plug and replug the 3.5 mm jack for the speakers the noise is gone. The sound and mic of the headset is working fine from start.The same thing happens when I unplug the headset from the front of the dock, the external speakers starts to "hum" static noise. Again un-plugging the 3.5 mm jack of the speakers and plugging it in again stops the humming static.If I instead plug the headset into the Laptop there is no problem and the external speakers remains quite.Why is it doing this and how can I get rid of this annoying behavior?

A:WD15 dock with DELL XPS15 causes static in speakers after using headset

Hi awasen,Thanks for posting.Here is a Forum post from one of our Dell team members that may be helpful.http://dell.to/2lrqLR2

From my laptop xps 15 9550, i couldn't figure out how to extent properly 4k resolution on each monitor.If I refer the dell website, I am supposed to be able to dual display 4k resolution on each monitor:http://www.dell.com/support/article/us/en/19/SLN301105Dell Thunderbolt Dock TB15

Whatever I tried several as combinaisons in extended desktop, i cannot get the 4K (but only the 2K max) at 59/60hz, i cannot even get the 4k in 30hz available in the HD graphics control panel:Primary display : dell 1 u2717dSecondary display : dell 2 u2717dBuilt-in display : laptop xps 15 9550 in on or none

Do you guys have the same issue ? or anyone already solved it ?

(The TechCenter asked me to use mDP and DP instead of using mDP and HDMI, the issue remains the same fyi whatever the combo between mDP, DP and HDMI)

Hi,I recently set up my XPS15 with a TB15. Everything is working well so far, however, when I plug headphones into the front-facing audio jack I still hear the audio through my desktop speakers (plugged into the back of the TB15) and not my headphones.Ideally, I would like to be able to keep the headphones plugged in and simply switch back and forth before outputs with some Windows 10 option. Is that possible? If not, how to I get just the headphones to get audio?Thanks!

Which version of the XPS 13 do you have?Did the software and Firmware update install normally without the Dock attached?Have you tried running the Dock without any outputs connected?Did you get any popups related to allowing certain connected devices?Look in the Settings and Details to see what TB controller you are using and if it does not show as Unknown.

Hi guys,i have a new Dell Xps 15 9560 and TB16 thunderbolt dock. Everything works great, except.... If TB16 is connected to the laptop, it's impossible to shut down the computer. Instead of powering down, laptop restarts. When TB16 not connected, laptop shuts down perfectly. How to fix this? Thanks in advance!

To make things easier I put the links so you do not need to search al drivers etc.I wonder why Dell do not communicate this at this way. After that myTb15 works almost perfect. Please let me know if this is also with you guys!RegsParianos Henri

Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude E5570 / 7275 / 7370 / Precision 3510 / 5510 / 7510 / 7710 / XPS 15-9550 / XPS 13-9350 & XPS 12-9250The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.2. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.3. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.http://downloads.dell.com/FOLDER03800318M/1/Precision_5510_1.2.10.exe (Version 05-07-2016)... Read more

I just bought a Dell TB16 USB-C/Thunderbolt 3 dock for my Dell XPS 9550. I updated the BIOS and drivers for both units using Dell Command Update, but now every time I boot up my computer I get a message stating "your PC may need updates for the Thunderbolt 3 port to function properly. For more information go to thunderbolttechnology.net/updates". That link, in turn, refers me to the Dell page that tells me to do the updates I've already done.It's annoying to get this message even though everything appears to be up to date. Anyone run into this and have a solution?

A:Dell XPS 15 9550 with TB16 Dock Thunderbolt message

You have done the firmware update which might be required on some systems?

We have a Dell Precision 5520 that uses a TB16 docking station that all of a sudden is having difficulties connecting to our VPN. It was fine earlier in the day. We tried clearing the DNS cache and tried a winsock reset. THe drivers are up to date and everything. Also tried to reboot the computer multiple times.Even tried a K17A Dock and had the same issue.We were finally able to get the computer to connect to the vpn once we used a usb net adapter to plug the ethernet cable into.Tried plugging the usb adapter into the computer directly and into the dock. It worked whether it was directly connected to the computer or the dock.It only does not work when we connect the ethernet cable to into the lan port on the TB16 and K17A dock. And only for the one computer.

I have a Dell Thunderbolt Dock TB16 - 240W docking station for the XPS 15 9560. It comes with a 0.5m USB Type-C Thunderbolt cable. Is there a longer cable, such as a 1m cable available for the TB16?The TB16 was shipped from Dell with an instruction booklet entitled "Thunderbolt 3 (USB Type-C) Dock Cable Installation Guide." The book has instructions on how to remove the shipped cable and replace it with some cable that is received as a separate shipment. Does anyone know the purpose for those instructions? I'd like to suggest that the above questions would be a nice addition to the TB16 FAQ... adding some info on cable length, cable length restrictions, future plans for differing cable lengths, etc., might help users such as myself. I see others out there which have concerns about short cable length so that's why I think the answer to the above would make good TB16 support KB articles or FAQ entries. Thank you!

A:Dell Thunderbolt Dock TB16 Maximum Cable Length

The included instruction guide is just in case you need to remove the cable for replacement.My cable is around .4 meters or 16 inches. I do not know of other length cables are available.

I have just received the TB16, that I use with my Precision 5510. I have connected my mouse and keyboard with the Logitech Unifying Receiver on a USB port. The connection works, but the mouse freezes about half of the time, and the keyboard misses many of the keys typed. So it is basically not usable. When the receiver is plugged directly into the computer's usb plug, the mouse and keyboard are perfectly smooth.I have tried to connect the received on a DA200 connected on the Thunderbolt port of the TB16. This also works smoothly. So the problem only comes from the USB ports of the TB16 (both USB 2 and USB 3 ports).

A:Dell Thunderbolt Dock TB16 -240W & Logitech Unifying Receiver

Do you have any wired devices you could check. It wasn't long ago the Logitech wireless devices had problems with Win 10. Otherwise, there are threads about the TB16 and Bios updates on other systems concerning USB compatibility.

Has anyone had experience with this. I just purchased an XPS 15 9560 with a TB16 dock and I'm hoping to use the dock and my old Apple Cinema display, but I can't seem to get the monitor to work in the dock. I purchased an Apple Thunderbolt 3 to 2 adapter and the screen works fine when I hook it directly into the laptop, but I get a USB malfunctioned error when I hook it into the dock. Any information or tricks anyone else has found would be helpful. Thank you in advance.

Unfortunately I see no updates to firmware or drivers from what I already have for the TB15 and my XPS 15 9550. I have experienced issues with the Realtek USB GBE Ethernet Controller Driver (generating BSOD's) and the mini-Displayport connection from the TB15 to an external monitor (screen blanks out). Time is running out for me. I will be forced to return my TB15 this week.JohnD

Hi BrianThanks for being active on this issue. (This thread was closed - so had to use the TB-15 Thunderbolt thread above this one). Thanks for opening this one for WD-15I've been having most of the problems mentioned in the other Thunderbolt dock thread .. USB problems, fan noise, not recognising on startup,I tried the driver list above (for 5510 win7 64) and some refused to install because they were for xps product not precision. However I when on 5520 support page (for the nth time) and found a new USB driver. ie > Chipset_Driver_V2WY5_WN32_1.16.32.1_A01.EXE I've installed that but NOPE ... still has USB problems eg stuff like usb (2) keyboard not working. BUT unplug/replug the dock at USB C connection at laptop and it works !! (but this is a PITA and probably will wreck the socket in the long run). I guess my point is please sync the support page and this support forum if you can, we all love Dell but would appreciate some reciprocating :-)

Hi there I have a Lattitude e7470 and i am trying to use it with a Dell E-Port Replicator K07AThe system works OK except for this one scenario.Laptop is docked and closed and i am working on it. I go to undock the laptop to take it with me somewhere and it does not go to sleep. The power policy says that if the lid is closed and the laptop is on battery then it should go to sleep. Whats going on?If i undock and immediately open and then close the lid it behaves as expected. Obviously for my user, this is not ideal. he just wants to be able to pick up the laptop and go (having it sleep or hibernate when removed from the dock)How do i force it to go to sleep when i remove it from the dock? there has to be a way. Laptop is windows 10.

Can anyone help with the issue I'm having of an error message every time I startup my Laptop

- Dell Inspiron I1720 - running windows vista srvice pack 2

The message is "Dell dock language file which is needed for it to run failed to load"

I have trawled through the various help pages both on my laptop and on the Dell help website but to no avail. If anyone can help I must advise you that I am completely computer illiterate so I would appreciate very simple or even childlike explanations. Thank you so much to any one who does resond.

Putting together my "new" home network. I have 3 laptops (Dell Latitude D820 - Win 7 Pro, Dell Latitude D620 - Win XP Pro and Lenovo T400 - Win XP Pro). I have a Lenovo port replicator/dock and a Dell PR01x port rep/dock. I have just bought a new Rosewill RKV-2U USB KVM. With the 2 XP laptops, all works great. But if I dock my Win7 Dell D820 laptop, the video comes up but the keyboard and mouse do not - using the same port rep/dock that the Dell D620 just came off of. I noted the Rosewill KVM port light flashes while "detecting/enabling" the devices when switching to the other port and then go steady when ready to work. But with the D820/Win7 the port light continues to flash. I checked the Rosewill site and they say it's compatible with up to Vista, but doesn't say yay/nay about 7 - so my guess is it SHOULD since it works with Vista. I can't find any info from Dell about Win7 compatibility with their PR01x port rep/dock.

Hello,My Dell Latitude E5270 shuts down abruptly when resuming after sleep on its DELL E-Port Dock.The Windows Windows 10 login background with time is displayed for 1 second and the pc crashes immediately.Then I have to wait 1 minute to turn it back on.Have you ever encountered this problem? I reset my PC today, installed just like new, updated the bios, ... but this problem has not been solved.Thank you for your help.Yours,

My Windows 7 Operating system is taking a lot of time during Start up.I was looking for an alternative to the regular icons ,scattered all over my desktop.So,i decided to try Docks such as Rocket Dock,Object Dock,Nexus,Rk Launcher or similar dock....It certainly looks beautiful but now i am skeptical if these are causing my system to load very slowly during Windows Start up..

Also,now i am using a Windows Task bar Software which lets me pin any program shortcut on my task bar. So,my task bar is filled up with many icons.Is that the cause of a slow start up or the Docks...

My Windows 7 Operating system is taking a lot of time during Start up.I was looking for an alternative to the regular icons ,scattered all over my desktop.So,i decided to try Docks such as Rocket Dock,Object Dock,Nexus,Rk Launcher or similar dock....It certainly looks beautiful but now i am skeptical if these are causing my system to load very slowly during Windows Start up..

Also,now i am using a Windows Task bar Software which lets me pin any program shortcut on my task bar. So,my task bar is filled up with many icons.Is that the cause of a slow start up or the Docks...

You can use MSconfig to diagnose startup issues. Visit the following link for details;

https://www.youtube.com/watch?v=iku_aPUsVQ4

You can post back with any questions regarding your system services and startup entries to establish their purpose and whether or not they are required at startup.

Taskbar icons are just shortcuts and do not effect the time it takes for starting a computer.

I have just bought a Dell XPS 15 (9560) and a Dell WD15 docking station with 130W power brick (same wattage as the laptop's AC-adapter). When I only use the docking station to power the laptop the discrete graphics card (GTX 1050) does not seem to work. When I am in a game (eg. Starcraft 2), I get like 15 fps with the NVIDIA recommended settings. Then when I plug in the laptops's own power brick (while still in the game) I get an immediate four-fold increase in framerate. When I unplug the laptop's own power brick the framerate drops down to 15 fps again in a heartbeat. Furthermore, when I only power the laptop through the docking station, I cannot even find the discrete GPU in the list when I'm trying to run the Geekbench 4 compute benchmark (OpenCL). Only the integrated graphics shows up. When I plug in laptop's power brick I find GTX 1050 in the list.I have run the Dell Command Update application and all my drivers and firmware are up to date. Does anyone have any idea to what the problem could be?

Dell XPS15 + TD15 is the biggest fail of 2015 and 2016.This is unbelievable example of software team incompetency.If XPS15 works in common stable after 6+ months after sales started.While TB15 not only lags, but every new software update adds new lags and bugs, even not always fixing previous. This is unbelievable worst software processes.And this is one of the best PC laptop and one of the best Thunderbolt dock.

The problem is not new:I have Dell XPS15 9550 + TB15.Sure this doesn't work with a closed lid with any configuration.But it doesn't work even with opened lid. I used this manual to configure and update drivers/firmware.It was working for me in June, and first part of August (sure with lags, but I was able to work with this).But then, suddenly %), without any updates, lags frequency increased. And my external monitor became turning off every 1-10 minutes. Sound and mouse too.Without any updates, like a magic.After updating from scratch of all drivers and firmware (the same manual), nothing changed.Actually I think monitor works with more lags.As a customer who used V131 laptop, Dell monitor for many years, it looks like that were last products I purchased..

Just received my 4th XPS 9550, previous onces had faulty motherboard, keys falling off, and faulty hard drive). I updated everything straight off of the dell website, including the bios. But I still can't get my thunderbolt dock to work. I plug it in and makes the noise indicating something is being plugged and unplugged. It looks like it can't decide between being on wifi or LAN and the Realtek USB GbE family controller keeps on disappearing in the device manager. I have updated that drivers as well.XPS 15 9550 i7 500GB SSD 16GB RAM Windows 10 64 ProThe dock will somewhat work if I don't have the LAN cable plugged in the back. I can't use any wireless devices (mouse) plugged into the dock because it stops working after a minute. I've also noticed the ASMedia USB controller has fault icon on it. Tried updating those drivers. Every once in a while, the second monitor will go in and out.I have conducted all their diagnostic tests and all are good.Anyone have any suggestions?I'm a student and need my laptop everyday. If this is another hardware issue, I'm going to return it. I doubt the 5th unit in 1.5 months will be any different.

A:XPS 9550 not working with TB15 Dock

If it's of any consolation, we are all experiencing the same problems:1) LAN disconnecting2) USB devices connected to the dock disconnecting3) External monitors blanking out for a few seconds4) Fans ramping up and extremely noisy when dock is connected.It's not the laptop (I replaced 3 for the same reasons you mentioned). It's most likely (or at least I hope so) the thunderbolt software/firmware.I'm still trying to decide whether to return my TB15 or wait for Intel/Dell to fix this...

Hey,I'm using XPS 13 with TB15 and nothing helps. I keep getting an unstable connection with the dock.I've read all the support articles on TB15, I've updated the latest BIOS and the latest Drivers for both the Docking and the Laptop but NOTHING.I've read all the support articles on TB15 on Dell site, I've updated the latest BIOS and the latest Drivers for both the Docking and the Laptop but NOTHING.I heard that there is a replacement for this product - TB16, how do I open a request for a replacement?how do I open a request for a replacement?Thanks,Uri

I have a new XPS 15 9550 and a TB15 dock. Thus far, the road has been long and hard to get this PC operational. One of my couple remaining issues is that when I plug an ethernet cable into the TB15 dock, it appears to crash the dock. I lose video and audio output from it. To recover, I can unplug the ethernet cable, unplug the Thunderbolt cable from the PC, wait a few seconds, and then plug the Thunderbolt cable back in. I have installed all of the newest network and dock drivers for the XPS 15 9550.Is anyone else having a similar problem? Any ideas on what I could do to resolve it?Thanks!

A:Using Network Cable Crashes TB15 Dock

This procedure seems to solve the ethernet issue with the dock:Go to the properties of the WIFI, "Control Panel\Network and Internet\Network Connections", Right click on the WI-FI adapter, Properties, Configure, advanced, Power output. Change it from 100% to 75%.Source:en.community.dell.com/.../20915913

Hello,Everyone appears to have issues with the dock such as a port not working or stuttering or resetting. But I am not having ANY of these issues. The only issue I am having is I cannot close the lid with an external monitor. I have already changed the settings on the XPS 9550 to "Do Nothing" when the lid is closed both on battery power and without. I also plugged it into the power adapter just in case.What happens when I do close the lid is the external monitor goes to sleep and ALL peripherals connected no longer work (including display) after opening the XPS again. I have to restart the computer for the dock to work again.No overheating issues, no fan issues, no stuttering, other than this small problem. Anybody have any solutions?

A:XPS 9550 TB15 dock combo, closed lid issue?

This isn't a TB15 issue. I've seen the same problem with third-party USB-C video adapters. I believe it is a power management problem. If you're using Windows make sure your power management features are configured so that when the laptop lid is closed Windows will "Do Nothing" when you're connected to AC power. (YOU DID THAT.) If you're using a Dell monitor, I found that some of them have hyper- aggressive power management features. On my UP3216q, there's a setting to disable the monitor sleep feature but it doesn't work. And there is almost no delay between when the monitor loses the picture signal and it begins its sleep countdown. If I reboot my XPS 15 9550, the monitor will be asleep before the machine comes back up. I'm using Windows 10 and I also have some questions about the power management features there. In fact the whole settings/control panel dichotomy is really screwed up.I have an additional problem with closing lid — it can cause the monitor to blink on and off. This seems to be a Dell laptop to Dell monitor problem. And it may be 4K and/or USB-C related. Here's how I solved the problem, and you're not going to like it. But I'm getting used to it: I just tuck the laptop under the monitor edge and leave it open 3 inches.By the way, I'm not having any problems with the TB15 either. In fact I just ordered a second one. You really have to keep up to date on the drivers and firmware, though. The ones... Read more