The River Way

THE RIVER WAY is an IRSC initiative designed to enhance our delivery of quality service to students and to one another. It is a comprehensive approach that focuses on BOTH Behavior and Process.

THE RIVER WAY is a mindset — a way of life for IRSC employees. It’s how we do what we do. It’s why we go above and beyond and make the extra effort to increase our effectiveness.

THE RIVER WAY is about CARING — which results in a quality experience for every single person that we serve, creating an institutional culture of service. . .to promote student success.

Communication Protocol

Guiding Principles

Keep the good of the institution clearly in focus

Operate on the principles of charity

Give people the information they need

Respect the dignity, interests, and needs of all members of the IRSC community

Take the initiative and don’t pass the buck

The “will” to be the best

Challenge the status quo

Face the brutal facts

Surgically evaluate

React to the results

Through this ongoing initiative we learn how to create the ideal environment for students to achieve success — from initial contact to commencement. This initiative will include offerings that address both our communication behaviors and our processes utilizing principles designed to enhance operational excellence.