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we are having the same problem. My husband found this number online that another user said she used. I guess it took her months to find it because with the company being out of business the 800 number that came with the crib isn't working. I've yet to call he just called me with it. the company is out of canada and is said to have the rails or able to get the rails. Its Else Graco, you need your model number and color. 1800-667-8184.

i have lost the directions to my 4 in 1 simplicity crib, we are trying to convert it to a twin or the daybed but do know how, the manafacturing code is 3804cw and the vender item # 8994w, if u have any info on this bed please let me know.

I have a Dorel Asia 3-in-1 Convertible Sleigh Crib, Model # DA1615B3, I emailed the company at DAS@dorel.com and they emailed me the full instructions. If you have the same make & model, I would be happy to email you the full instructions. Hope this helps everyone.
God Bless You All!