Past Events

Are you aiming high enough? What is the trap with incremental improvements? As a leader, the goal you pursue must help your organization achieve its goal.

Lisa shared insights gained over nearly 3 decades coaching leaders at all levels to steer their organizations through major change initiatives. Starting with making the distinction between "what we do" and "what is our job", Lisa provided practical guidance to help the participants take the next leap in their own leadership effectiveness.

Gary shared his insights on how Delta TechOps incorporated the use of TOC to reduce work in process by 70%, reduce lead times by 40%, increase output by more than 20%, and increase revenues by more than 3X.

Lisa provided the context – the TOC concepts that drive ongoing improvement of flow – so that no matter what operation or industry you are in, the lessons learned from Delta TechOps can be applied.

Brant discussed a recent initiative at WGU that overhauled its program development process. He shared some of the challenges they faced in getting buy-in from the many people across the country needed in order to make the new processes work.

Utilizing the WGU case as a live example, Lisa provided a TOC framework to better understand what would make people resist a given change and how to gain collaboration rather than trigger resistance.

Founded in 1946, Savage Services is a trusted transportation and logistics industry leader, specializing in rail, truck and marine transportation. Brendan and Mike shared how the company looks for constraints across its 200+ operating locations to improve productivity and optimize costs, while better serving their customers.

Rami illustrated the three common but non-obvious ways in which management attention is wasted and distorted to reveal the causes behind the problem. He also explained how to reverse the vicious cycle in order to discover more time to focus management attention on the real needs of the organization, both short and long term.