Knight Frank replaces multiple products with a streamlined solution to meet the email archiving requirements of a global business

Video Transcript:

“Working with Mimecast minimises risks because we’re in a position where we don’t entirely rely on one architecture for the delivery of email services. So for example in a disaster recovery situation where some of our internal systems may be affected or unavailable, then by having the solution delivered by an external source we are able to deliver services to our user population very rapidly allowing them to communicate with their clients with next to no delay."

About Knight Frank

Knight Frank is the leading independent global residential and commercial property consultancy. Originally founded in 1896 as a valuations, surveying and auctions business, and since then has grown to become the world’s largest privately owned global property agency and consultancy. Today it is widely regarded throughout the world as the firm of choice for high quality commercial and residential property and its global network, including US based Newmark Knight Frank, encompasses 207 offices in 43 countries across six continents.

Why did you begin to consider a cloud based email provider like Mimecast?

We started looking at Mimecast because we wanted to improve what we were doing from an email point of view and we’ve been on a journey that takes us through that improvement. When considering the volume of email we have to manage, there are all sorts of things at play - the performance of the email system, the anti-virus, the anti-spam, the archiving, the DR aspects of it – all of those things are important. Within our organisation, our challenge is to do this in a consistent way over a broad range of companies that make up our corporate group.

What has been the impact of Mimecast on your end users?

I think the usability of the solution that we have in place from Mimecast, from the end users perspective, is mostly to do with the archive search. The better practice in terms of deleting emails we no longer require within the live system which flows through to better performance is viewed positively within the organisation.

What has been the impact of Mimecast on your IT department?

The impact on the IT department has been very positive, apart from moving archiving search out to the end user s so we don’t have to cope with that sort of request within the IT Department, there are also benefits in terms of the speed and accuracy of being able to query audit information. In the past we were in a situation where there were probably 3 places we needed to go and look for information to find out whether emails had been successfully delivered and now we’re in a position where all that information is presented in the management interface provided by Mimecast so it’s certainly speeded things up.

Working with Mimecast minimises risks because we’re in a position where we don’t entirely rely on one architecture for the delivery of email services. So for example in a disaster recovery situation where some of our internal systems may be affected or unavailable, then by having the solution delivered by an external source we are able to deliver services to our user population very rapidly allowing them to communicate with their clients with next to no delay.

How has Mimecast benefitted you from a global perspective?

The solution that we have from Mimecast allows us to provide a webmail service to our end users irrespective of whatever we have to cope with within our own IT architecture. And that’s part of a compelling reason for our globalisation – it’s a significant advantage over most of the other solutions we’ve seen in use in the rest of the Group. One of our offices that was protected by the Mimecast solution had an issue with its local email server. The DR features of Mimecast were very quick and easy to switch on allowing continued use of email for engaging with our clients which has reinforced the need to roll it out more extensively within the group.

The Mimecast solution allowed us to replace more than one other solution. It’s also allowed us to simplify because within our global organisation we’ve been able to standardise on a single solution and therefore we’re in a position where we avoid duplication of effort and we’ve got commonality of skills and sharing of knowledge.

We can produce and use a consistent solution across a fairly diverse group of organisations, in multiple different languages, in multiple different time zones with a variety of data protection and other related legislation.

Could you sum up the success of this project?

From Knight Frank’s point of view this implementation of Mimecast has been a very successful project. It’s created a platform that allows us to engage quite thoroughly with our global organisation, delivering a consistent solution across a wide variety of IT architectures within the global Group. And it is part and parcel of the journey we are going on for globalisation and standardisation so it has very definitely been a success.

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