Facebook Messenger Integration

Modified on: Tue, 20 Dec, 2016 at 2:28 PM

Hotline acts as a full-fledged support portal for your business enquiries on Facebook Messenger with advanced features like IntelliAssign, Smart Plugs, Chrome Notifications and a host of other features. Hotline essentially scales your support to interact with and handle incessant incoming messages on Facebook Messenger without having to increase your manpower. When a user sends a text on your Messenger inbox, the agents will receive it in their Hotline inbox from where they can reply to all customer queries and issues. The user will receive it as a message on their Messenger app. Multiple agents working on different issues can handle them all from one place, as Hotline acts as the perfect chat support tool that helps you manage your presence on Facebook.

To integrate your app with Facebook Messenger, follow these steps.

Subscribing to the Page:

You can ignore this step if the page has already been created on Facebook