With Smart Resume, I'd like to request that it skips back a few seconds more after it starts playing than it does now. I find myself having to rewind after it starts because I am missing the beginning of dialog after a commercial break.
... View more

Accoring to https://www.xfinity.com/support/cable-tv/x1-hub-vs-companion-box/, a new XG4 (XG1v4) box is available in select markets. It looks like it may be a 4K DVR but it's a little unclear right now. The page says DVR but the buffer time is only 25 minutes which would imply it has an SD card and not a hard drive. The page also doesn't mention 4K or HDR but the FCC filing at least mentions 4K (see below). And if it does do HDR, the FCC filling doesn't mention HEVC support which would be needed. Lots of questions to be answered still unfortuantely.
From the FCC filing:
The Arris XG1v4 is an IP Video Gateway (next-gen, set-top technology) with 4K video capability. It is a 4K set-top with multiple 1 GHz tuners that support both MPEG-2 and MPEG-4 AVC services. The all-digital XG1v4 includes the latest audio and video output interfaces, including 4K HDMI video, Awardwinning Dolby Digital Plus audio and Dolby Volume Leveling. With the included MoCA home networking, the XG1v4 provides the flexibility to serve as a multimedia client for accessing content from other compatible devices at home. An embedded DOCSIS 2.0+ cable modem provides support for DSG and downstream channel bonding.
... View more

@2themax wrote: I'm hearing that on the 16th, parts of northeastern PA will begin the transition to MPEG4. Can anyone confirm that?
I'll confirm it myself. I started to see MPEG-4 listed on the X1 diagnostic screens today so the conversion is under way.
... View more

@Rustyben wrote:
It would be great if the technology would/could support broadcast being in 1080p but that has not happened. The next step down for clarity for and remaining progressive is the 720p and Comcast is using the 60 images per second (720p60) instead of 720p30.
Are you referring to CableLabs specifications?
... View more

@ComcastTeds wrote:
@KeenanSR wrote:
@johnfreiman wrote:
Comcast hasn't said ANYTHING regarding the down-conversion of 1080i to 720p -- EXCEPT that they will get back to me on that..... Ha!
That was 6 weeks ago, again 4 weeks ago and last week. Same tune; differnt day.
And I doubt they will, they've already stated why they're doing and the fact that they haven't had massive subscribers losses tells them that the overwhelmimg majority of subs don't care.
All - I have posted a response on this topic in a few other places and will repost that below for others.
Also, apologies for the e-mail response (above) that some of you may have received from our teams that had some outdated and inaccurate information. We are working to get that information updated in all areas so that the information is indeed accurate.
As part of our ongoing work to improve and modernize the way we deliver HD channels, we are transitioning most all of our HD streams to “progressive” format. We are making this change in conjunction with the transition to MPEG-4. This means that some channels that were delivered in 1080i will now be delivered in 720p60. The progressive format offers a number of advantages, and is an important component of the transition to IP video delivery. Based on extensive testing and research, we’re confident the combination of MPEG-4 encoding and the progressive format will allow us to deliver superior video performance to our customers. In addition, the transition to progressive format allows us to offer a uniform HD experience across all devices, apps and screens, ensuring a consistently excellent experience. The interlaced format reduces the effective resolution of 1080i significantly. Most video delivery is moving toward progressive formats. Many leading HD channels already deliver video in 720p60, and the progressive format renders motion more effectively. Progressive formats are necessary for advanced IP video delivery. Based on extensive testing and research, we’re confident the combination of MPEG-4 encoding and the progressive format will allow us to deliver superior video performance to our customers.
One thing Comcast is not considering this that when a brodcast is 1080i30 but actually a 1080p24 source, a lot of TVs can remove the 3:2 pulldown and derive the original 1080p24 source. And moving to an IP based delivery system is a big bandwidth savings over the current system so why not go with 1080p60 instead of 720p60? That way everyone is happy.
... View more

@ComcastZach wrote:
Here is information on Xi5:
The Xi5 is a new X1 TV box that will allow XFINITY X1 customers to watch live TV from any room in the house without the need for a coaxial cable connection. To stream video over the WiFi connection to the Xi5 TV box, customers must have XFINITY Internet and a Wireless Gateway 3 with RDK-B firmware. Aside from the WiFi connection, the Xi5 will have the same functionality as the Xi3 and XiD devices.
Is there a reason we can't use our own router?
... View more

I had firmware 2.4p2s1 for 2 days and now I'm back to 2.3. I did notice while on 2.4 that the box was more responsive and the font used throughout the menu system was sharper and less jagged.
... View more

What is new with STB 2.3p9s1?
I believe the post has been deleted, but a Comcast employee said that in labs you'd have the option to change the font size in the guide. I'm on 2.3p9s3 and don't see it so I think someone may have jumped the gun with the information.
... View more

@geek46 wrote: @Rustyben wrote: 1.57.07 10/11/2015 fw 2.1p6s1 OK! that's a new one. 9:55pm finished watching an asset and ready to fast forward review 'hannity' (9pm) not in recordings>saved not in >for you. quickly checked saved>>scheduled and there it is; highlighted and pressed ok and look at that! a "Watch" option. selected and it worked. The UI is getting stranger and stranger. Rusty, 2.1p8s1 is being rolled out at this time..... Once you receive it, check to see if it solves any of your previously reported issues. -=Ray=-
I had this same issue 2 weeks ago on a Sunday night. All shows looked like they did not record that night. No red light and not in my recordings. On Monday morning after the nightly reboot, they were there. Lets' see if 2.1p8s1 fixes this.
... View more

@ComcastJenn wrote: HI 2themax- I'm also in PA (Philadelphia) and I am on the look out for a schedule for this as well (I work on this project!). Right now there are no plans yet, but if I had to guess it would be in 2016 as we are doing a ton more markets then. Look out for an alert on your TV or a letter sometime next year or check back here. But for now you don't need to take any action. Thanks! Jenn Thanks Jenn! I have an X1 box already so I'm ready. I'm really interested in the upgrade for the improved picture quality.
... View more

@Rustyben wrote: my account app since upgrading to iOS 9 won't login. http://forums.xfinity.com/t5/Comcast-ID-and-Sign-In/My-Account-APP-won-t-allow-login/td-p/2602116 anyone else able to login with or without iOS 9? tried it on iPad and iPhone 6+ rest of apps all loaded fine. I'm in the 'great south' region. Running 9.1 beta 1 and no issues.
... View more

1.53.03 showed up over the weekend for me. So far I've noticed 2 new things. First anytime I have a kids show on, a new prompt comes up asking if you'd like more info on the Kids Zone guide option (currently in labs). The other is that if you have the control panel option turned on in labs, there's a new tab for notifications.
... View more

@2themax wrote: @ComcastNeal wrote: @brandonbob2376 wrote: @2themax wrote: @ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: @Rustyben wrote: @ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: Good morning. Just a quick update...we are in fact starting to move set tops to the latest XRE server (1.50). If you don't see your boxes pointed there today, you should soon. This new version resolves several issues posted here including "slow UI interaction" and "double delete." Thanks for all your great feedback! Many of the bug fixes are a direct result of your comments here! Neal, The "slow UI interaction" is not fixed. It's the same as 1.49.03 for me and began with the 2.0 rollout. I also still have the darkened screen issue where you need to press exit to clear it. Can you post an image of the "darkened screen" issue you're seeing? I'd like to get this over to the team today and cannot replicate the issue. I can also give you an email address to send the image to if it would be easier. As for slow UI interaction, where exactly do you see this in the UI? Thanks, Neal easy to recreate. play a recorded asset for 5 minutes. Hit 'D' button and select delete. screen will not return to menu but to a darkened menu screen with live video behind it. CC continues to print out. I cannot duplicate this issue on any of my boxes. Can you tell me what XRE server version you're pointing to? Neal, This has happened to me on 1.50.04 and all 1.49.xx XRE releases. FYI, my box is an Arris running 2.0p3. Hi 2themax. Your X1 DVR is behind in firmware version. I am pushing it the latest code right now. Please test tonight. You should see MX011AN_2.0p10s1_PROD_HYBse on the box in the next hour. It will reboot after the download is complete. Thanks, Neal Neal, My box was still on 2.0p9 when I got home. I rebooted it and still 2.0p9. Is my box not taking 2.0p10 for some reason? Neal, same issue here, i am still on p9 Your box is upgraded now to 2.0p10s1. Thanks Neal. I'll check it out tonight. Neal, My box again failed to take the firmware. I am still on 2.0p9 as of this morning.
... View more

@ComcastNeal wrote: @brandonbob2376 wrote: @2themax wrote: @ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: @Rustyben wrote: @ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: Good morning. Just a quick update...we are in fact starting to move set tops to the latest XRE server (1.50). If you don't see your boxes pointed there today, you should soon. This new version resolves several issues posted here including "slow UI interaction" and "double delete." Thanks for all your great feedback! Many of the bug fixes are a direct result of your comments here! Neal, The "slow UI interaction" is not fixed. It's the same as 1.49.03 for me and began with the 2.0 rollout. I also still have the darkened screen issue where you need to press exit to clear it. Can you post an image of the "darkened screen" issue you're seeing? I'd like to get this over to the team today and cannot replicate the issue. I can also give you an email address to send the image to if it would be easier. As for slow UI interaction, where exactly do you see this in the UI? Thanks, Neal easy to recreate. play a recorded asset for 5 minutes. Hit 'D' button and select delete. screen will not return to menu but to a darkened menu screen with live video behind it. CC continues to print out. I cannot duplicate this issue on any of my boxes. Can you tell me what XRE server version you're pointing to? Neal, This has happened to me on 1.50.04 and all 1.49.xx XRE releases. FYI, my box is an Arris running 2.0p3. Hi 2themax. Your X1 DVR is behind in firmware version. I am pushing it the latest code right now. Please test tonight. You should see MX011AN_2.0p10s1_PROD_HYBse on the box in the next hour. It will reboot after the download is complete. Thanks, Neal Neal, My box was still on 2.0p9 when I got home. I rebooted it and still 2.0p9. Is my box not taking 2.0p10 for some reason? Neal, same issue here, i am still on p9 Your box is upgraded now to 2.0p10s1. Thanks Neal. I'll check it out tonight.
... View more

@ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: @Rustyben wrote: @ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: Good morning. Just a quick update...we are in fact starting to move set tops to the latest XRE server (1.50). If you don't see your boxes pointed there today, you should soon. This new version resolves several issues posted here including "slow UI interaction" and "double delete." Thanks for all your great feedback! Many of the bug fixes are a direct result of your comments here! Neal, The "slow UI interaction" is not fixed. It's the same as 1.49.03 for me and began with the 2.0 rollout. I also still have the darkened screen issue where you need to press exit to clear it. Can you post an image of the "darkened screen" issue you're seeing? I'd like to get this over to the team today and cannot replicate the issue. I can also give you an email address to send the image to if it would be easier. As for slow UI interaction, where exactly do you see this in the UI? Thanks, Neal easy to recreate. play a recorded asset for 5 minutes. Hit 'D' button and select delete. screen will not return to menu but to a darkened menu screen with live video behind it. CC continues to print out. I cannot duplicate this issue on any of my boxes. Can you tell me what XRE server version you're pointing to? Neal, This has happened to me on 1.50.04 and all 1.49.xx XRE releases. FYI, my box is an Arris running 2.0p3. Hi 2themax. Your X1 DVR is behind in firmware version. I am pushing it the latest code right now. Please test tonight. You should see MX011AN_2.0p10s1_PROD_HYBse on the box in the next hour. It will reboot after the download is complete. Thanks, Neal Neal, My box was still on 2.0p9 when I got home. I rebooted it and still 2.0p9. Is my box not taking 2.0p10 for some reason?
... View more

@ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: @Rustyben wrote: @ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: Good morning. Just a quick update...we are in fact starting to move set tops to the latest XRE server (1.50). If you don't see your boxes pointed there today, you should soon. This new version resolves several issues posted here including "slow UI interaction" and "double delete." Thanks for all your great feedback! Many of the bug fixes are a direct result of your comments here! Neal, The "slow UI interaction" is not fixed. It's the same as 1.49.03 for me and began with the 2.0 rollout. I also still have the darkened screen issue where you need to press exit to clear it. Can you post an image of the "darkened screen" issue you're seeing? I'd like to get this over to the team today and cannot replicate the issue. I can also give you an email address to send the image to if it would be easier. As for slow UI interaction, where exactly do you see this in the UI? Thanks, Neal easy to recreate. play a recorded asset for 5 minutes. Hit 'D' button and select delete. screen will not return to menu but to a darkened menu screen with live video behind it. CC continues to print out. I cannot duplicate this issue on any of my boxes. Can you tell me what XRE server version you're pointing to? Neal, This has happened to me on 1.50.04 and all 1.49.xx XRE releases. FYI, my box is an Arris running 2.0p3. Hi 2themax. Your X1 DVR is behind in firmware version. I am pushing it the latest code right now. Please test tonight. You should see MX011AN_2.0p10s1_PROD_HYBse on the box in the next hour. It will reboot after the download is complete. Thanks, Neal Thanks Neal. I'll check it out tonight and report back tomorrow.
... View more

@ComcastNeal wrote: @Rustyben wrote: @ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: Good morning. Just a quick update...we are in fact starting to move set tops to the latest XRE server (1.50). If you don't see your boxes pointed there today, you should soon. This new version resolves several issues posted here including "slow UI interaction" and "double delete." Thanks for all your great feedback! Many of the bug fixes are a direct result of your comments here! Neal, The "slow UI interaction" is not fixed. It's the same as 1.49.03 for me and began with the 2.0 rollout. I also still have the darkened screen issue where you need to press exit to clear it. Can you post an image of the "darkened screen" issue you're seeing? I'd like to get this over to the team today and cannot replicate the issue. I can also give you an email address to send the image to if it would be easier. As for slow UI interaction, where exactly do you see this in the UI? Thanks, Neal easy to recreate. play a recorded asset for 5 minutes. Hit 'D' button and select delete. screen will not return to menu but to a darkened menu screen with live video behind it. CC continues to print out. I cannot duplicate this issue on any of my boxes. Can you tell me what XRE server version you're pointing to? Neal, This has happened to me on 1.50.04 and all 1.49.xx XRE releases. FYI, my box is an Arris running 2.0p3.
... View more

@ComcastNeal wrote: @2themax wrote: @ComcastNeal wrote: Good morning. Just a quick update...we are in fact starting to move set tops to the latest XRE server (1.50). If you don't see your boxes pointed there today, you should soon. This new version resolves several issues posted here including "slow UI interaction" and "double delete." Thanks for all your great feedback! Many of the bug fixes are a direct result of your comments here! Neal, The "slow UI interaction" is not fixed. It's the same as 1.49.03 for me and began with the 2.0 rollout. I also still have the darkened screen issue where you need to press exit to clear it. Can you post an image of the "darkened screen" issue you're seeing? I'd like to get this over to the team today and cannot replicate the issue. I can also give you an email address to send the image to if it would be easier. As for slow UI interaction, where exactly do you see this in the UI? Thanks, Neal Neal, It looks like others have answered the dark screen question already so I'm just say that I'm seeing it the same as them and especially when using the D button to delete a recording. As for for the slow UI, I see it alot when exiting a recoding. Even the video behind the menu at that point takes 5-10 seconds to show and the DVR is slow to respond to any remote input. It usually comes back to a usable state after exiting out of all the menus but twice in the last week I've had to reboot . The lag on all menus was just painful. After the reboot, things are fine for a while. I've checked my levels and they are all in spec.
... View more

@ComcastNeal wrote: Good morning. Just a quick update...we are in fact starting to move set tops to the latest XRE server (1.50). If you don't see your boxes pointed there today, you should soon. This new version resolves several issues posted here including "slow UI interaction" and "double delete." Thanks for all your great feedback! Many of the bug fixes are a direct result of your comments here! Neal, The "slow UI interaction" is not fixed. It's the same as 1.49.03 for me and began with the 2.0 rollout. I also still have the darkened screen issue where you need to press exit to clear it.
... View more

@Rustyben wrote: @2themax wrote: I woke up this morning to 1.50.04. I didn't have time yet to do testing of my own issues though. That job thing getting in the way again! what x1 equipment did you get that version ? did you notice the date/time of the version? I have an Arris box and I know it was a March date but can't remember the day.
... View more

@RobertWy wrote: You sound like you have bad wiring either in your house or from your house to the Comcast neiiborhood headend or both. And you might also have problems with the Comcast backend servers. You really need a competent Comcast tech who can find what is wrong. But some areas of the country just don't have X1-trained techs. I wish I could be more helpful. I completely disagree with this. I also had the same issue. I never had a single audio dropout with any of the 1.x firmwares. The day I got the 2.0 firmware, I started having audio dropouts. Luckily, my box is back to 1.3.4 and not a dropout since. The issue is 100% a firmware problem and not a signal issue.
... View more

@ComcastNeal wrote: Thanks 2themax. Are you using hte TV speakers or a soundbar connected from the TV? I just want to be sure I understand your setup 100%. Thanks! ComcastNeal, This is using the TV speakers. The sync issue popped up I think around the time of firmware 1.3.3 if that helps. Also, my BD player and Apple TV do not have this issue on the same TV. I even tried changing the HDMI ports around just in case and that did not help either.
... View more

@ComcastNeal wrote: @2themax wrote: ComcastNeal, Can you also address whether sync issues are being worked on? Specifically, the audio being late. 2themax, can you give me details about your setup? What box(es) are you seeing this issue on (Pace/Arris XG1, RNG150) and how is/are the box(es) connected (HDMI/optical/stereo analog)? Thanks! ComcastNeal, I am seeing this with an Arris XG1 running HDMI directly to a Vizio TV. I'd say the audio is late by about half a second or so.
... View more