Verizon Note 7 Recall Thread

I still have the unlimited, but I'll be dumping it this winter because I have to get 2 of my kids phones and they won't add lines to share the unlimited. I have 2 lines on unlimited and 1 on 2GB for mom. I can get all 5 lines with 30GB for just about what I'm paying now. Time to get used to data monitoring.

Yes it sucks watching how much data you use each month. But I've gotten used to it lol.

I had unlimited on 4 lines up until 2 years ago... I just couldn't continue to jump through all the hoops to keep it... Wasn't worth the headache for me... And now my bill is noticeably a lot cheaper.
I've been peeking in on the Verizon thread on Howard Forums to keep up with the new hurdles you guys face

Just off customer service, after being told numerous times they would ship to me due to store issues locally and the closest other store being 40 miles away, which I drove to and was refused a replacement, they are now saying the notes in my account stating they would ship are not there and I have to in store. I told them they are giving me the run around and was told she would call me back. I'll fall over dead if they call.

I said the same thing when I called about the double exchange, lol.... The rep (Jacqueline) said she would call my store to make sure they don't give me no bull, then call me back... I was like yeah, OK (yeah right).... Not only did she call the store. She texted me and said she's tied up on calls and will call in a few... She actually called back!!!!! I was shocked!!!!!!

Not when VZW is the only carrier that works well in your area so you're stuck with it. I'm in what you call Rural America.
EDIT: The only unlimited data phone plans for VZW are Grandfathered.

Peace. Alan

Exactly! Another rural dweller here. The only service that works is VZW. Internet service is horrible out here too. My VZW is way faster than my DSL service. Oh well. The price one pays for some elbow room.

I said the same thing when I called about the double exchange, lol.... The rep (Jacqueline) said she would call my store to make sure they don't give me no bull, then call me back... I was like yeah, OK (yeah right).... Not only did she call the store. She texted me and said she's tied up on calls and will call in a few... She actually called back!!!!! I was shocked!!!!!!

I've been to local store three times and treated like hell. I'd be fired if I treated anyone the way I was treated in their store. Then to top it off one of them came into my work and gave me hell, or tried to at least. Wrote corporate, and I've told them I'm not going into store and being treated that way again. I have told them I have no issue returning phone to the store as all I have to do is hand it off, get proof and be gone. The last time I went I told the guy who after an hour finally acknowledged me my issue, he said we don't do that will playing with his phone. He never even looked at me. Asked repeatedly, very nicely to please just look up my account, only answer I got was we don't that here. Then another guy saw I was about to loose it, snaps at me saying give me your phone. I walked out. Then drove an hour to a store after being told I could exchange for something until note 7's came in, they refused, had them call customer service, I heard them say he could do it, he hangs up and says sorry, just keep until replacements arrive. I said funny because I heard her tell you that you could do this swap no issue. Took his card and writing corporate on him as well. I just want to be treated like a human being with a small amount of respect.

I've been to local store three times and treated like hell. I'd be fired if I treated anyone the way I was treated in their store. Then to top it off one of them came into my work and gave me hell, or tried to at least. Wrote corporate, and I've told them I'm not going into store and being treated that way again. I have told them I have no issue returning phone to the store as all I have to do is hand it off, get proof and be gone. The last time I went I told the guy who after an hour finally acknowledged me my issue, he said we don't do that will playing with his phone. He never even looked at me. Asked repeatedly, very nicely to please just look up my account, only answer I got was we don't that here. Then another guy saw I was about to loose it, snaps at me saying give me your phone. I walked out.

This sounds like the Canton , Ohio store.
By chance you aren't in oHIo are you ?

I also heard them mutter a hole as I walked out. Lol. Took everything I had not to walk back in. Then to send your girlfriend or who ever she was into my work to give me a hard time was the last straw. I'm always polite, to my own detriment obviously. So there's no reason I should be treated that way or stalked at work. It's unbelievable!

I also heard them mutter a hole as I walked out. Lol. Took everything I had not to walk back in. Then to send your girlfriend or who ever she was into my work to give me a hard time was the last straw. I'm always polite, to my own detriment obviously. So there's no reason I should be treated that way or stalked at work. It's unbelievable!

Between my NYC attitude and my appearance of someone that frequents the gym on a regular basis. I don't think these Verizon folks here in Virginia are up for their day going from 0 to 100 in a matter of minutes.... Not that I would put my hands on someone but they'll sure get the impression that being rude could be a hazardous situation...

Between my NYC attitude and my appearance of someone that frequents the gym on a regular basis. I don't think these Verizon folks here in Virginia are up for their day going from 0 to 100 in a matter of minutes.... Not that I would put my hands on someone but they'll sure get the impression that being rude could be a hazardous situation...

Similar here, I've always had them be polite to me! My wife says she knows I'm a big Teddy bear but I don't come across that way as a stranger lol. I deal with one of the Chesterfield stores and haven't had a problem yet. Just waiting on Wednesday..

Just did my daily call to the local store and the woman was very rude. She basically said "Look, Samsung sent an email saying they are shipping them by the 21st. We don't even know when we will get them."

That's completely different than the story the manager gave me last week.

Between my NYC attitude and my appearance of someone that frequents the gym on a regular basis. I don't think these Verizon folks here in Virginia are up for their day going from 0 to 100 in a matter of minutes.... Not that I would put my hands on someone but they'll sure get the impression that being rude could be a hazardous situation...

Come to Daytona and help me out! I'll run them until they are tired then yiu can beat down. Lol.

Just did my daily call to the local store and the woman was very rude. She basically said "Look, Samsung sent an email saying they are shipping them by the 21st. We don't even know when we will get them."

That's completely different than the story the manager gave me last week.

Samsung said they would be in stores NLT Sept 21. Not shipped by 21st.
To Verizon that means they will be available on that date and not before even if they are in the store right to now. That is how Verizon likes to "fake care" of their customers.

I called that "special number" I posted earlier in the thread to see if they could just ship me my replacement. Lady was very nice. Said they didn't have them in stock yet but that she'd call me on the 21st.