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BCS Foundation Certificate in Business Change

Description

This BCS Foundation Certificate in Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit.These initiatives are liekly to include the implementation of revised business processes and/or IT systems. It considers the underlying concepts in the areas of business and requirements analysis, change management and the consultancy skills necessary to ensure maximum value is achieved from the implementation. The certificate is suitable either for those wishing to subsequently pursue the individual topic areas in more detail, those from other disciplines, including business domains, who require an understanding of the subject.

Skills

Candidates who pass this qualification will be able to demonstrate a knowledge and understanding of the underlying principles and philosophies of Business Change, including those that relate to business and IS strategy, business improvement definition, designing and implementing business change, and business management. They should also have an appreciation of the key techniques that can be employed to support the business change life-cycle. The syllabus reflects general and well-established best practice for business change work.

Course Content

Business and IT AlignmentObjective: To understand the importance of aligning the organisation with external and internal influences and the approaches to do this.

The external and internal business environments for organisations

Organisational cultures

National cultures

The implications of culture for business change projects

Corporate and IT governance and the relevance to benefits management and risk management

Elements of an Enterprise Architecture

Business Improvement DefinitionObjective: to understand the business analysis approach and techniques used to identify business improvements.

Investigating the business situation: rationale and techniques

Holistic approach and systems thinking

Gap analysis: purpose and approach

Business requirements elicitation and approach

The contents of the business case

Stakeholder responsibilities and the business case

The business case lifecycle

Programme definition

Business Change DesignObjective: to design the inter-related elements required to implement successful business change.

Aspects of organisational change

Aspects of people change

Aspects of process change

Information analysis and modelling

Aspects of information technology

Business Change ImplementationObjective: to understand the processes that should be employed to deploy business change effectively.

Planning the acquisition, deployment and acceptance

Acquiring the solution

Deploying the solution

Ensuring acceptance

Reviewing the change

Benefits Management and RealisationObjective: to manage the classification, review and realisation of benefits.

Benefits Measurement in the business change lifecycle

Classifying benefits

Investment appraisal techniques

Benefits and the Balanced Business Scorecard, CSFs and KPIs

Roles and responsibilities in benefits management

The purpose, conduct and outcomes of a benefit review

Benefits realisation: purpose and challenges

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