3 IN THIS STUDY This IDC study examines leading vendor shares and market trends in the worldwide cloud systems management software market during Vendor shares from 2010 are provided for historic context. The forecast for this market was published in Worldwide Cloud Systems Management Software Forecast (IDC #240276, March 2013). Methodology See the Methodology in the Learn More section for a description of the data collection and analysis employed in this study. In addition, please note the following: The information contained in this study was derived from IDC's Software Market Forecaster database as of May 10, All numbers in this document may not be exact due to rounding. For more information on IDC's software definitions and methodology, see IDC's Software Taxonomy, 2012 (IDC #235401, June 2012). Worldwide Cloud Systems Management Software Taxonomy The worldwide cloud systems management software market is an IDC competitive market that reflects portions of revenue reported in the following functional markets: Workload scheduling and automation (distributed server/workload automation submarket only) Change and configuration management Performance management Event management Problem management Note regarding the workload scheduling and automation job scheduling submarket: The job scheduling submarket has historically been excluded from the cloud systems management software market. A few job scheduling vendors report that customers are beginning to integrate workload management solutions across cloud environments. IDC will monitor this trend and revisit the possibility of including job scheduling at a future date. For the 2012 vendor share and market forecast, the job scheduling market continues to be excluded. Revenue estimates for this competitive market include license, maintenance, and subscription revenue for packaged software and SaaS solutions used to actively 2013 IDC #

4 manage enterprise and service provider cloud environments. It is important to note that, in the case of cloud systems management functionality bundled as part of a converged infrastructure hardware platform, software revenue is not recognized unless it is tracked and reported using its own separate SKUs. Related revenue from professional services, training, and implementation support services is excluded. Because different vendors make different choices about product and SaaS service packaging, bundling, and branding, revenue estimates for this market include not only flagship cloud-specific solutions but associated systems management software products, management packs, and SaaS services only to the extent they are deployed to enable fully operational cloud management environments. As an example, if a customer implements a private cloud using VMware's vcloud Automation Center, revenue for vcloud Automation Center and any other vcloud Suite management software licenses needed to enable the operational cloud environment will be included in the revenue estimates for this market. The value of vsphere Hypervisor licenses used to support a cloud is excluded. Systems management software licenses used in a customer's environment outside of those resources being consumed by the cloud are excluded. For an environment to qualify as a cloud, an environment's architecture and operational model must be consistent with IDC's cloud taxonomy. These typically include the following systems management software capabilities in active use: Self-service cloud infrastructure application provisioning automation, including a service catalog and policy-based life-cycle management capabilities Automated infrastructure orchestration and virtualization management used to enable dynamic infrastructure resource pooling and sharing across multiple workloads and user groups The ability to track cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback The aforementioned list of capabilities applies to both public and private clouds and represents the minimum systems management software functionality required for an environment to be considered a cloud for the purposes of this market sizing. Software products deployed to support operation of virtualized resources or used to enable automated VM or bare metal provisioning, in the absence of other core systems management cloud capabilities, are not included in these estimates. Job scheduling is excluded. Systems management software capabilities delivered via the SaaS model are only included to the extent they are used to enable cloud management environments, as described previously. The fact that systems management software is delivered via a SaaS cloud service does not necessarily mean it is included in these estimates since many systems management SaaS solutions are used to manage and monitor resources that operate in noncloud environments and architectures. Revenue estimates in this document are developed consistent with IDC's normal calendar year revenue recognition and currency conversion methodologies. 2 # IDC

6 Performance by Type of Cloud Private cloud environments continue to drive the majority of cloud systems management software spending. Enterprise accounts continue to invest in private cloud infrastructure including systems management software. Public cloud service providers continue to rely on open source and internally developed custom software to support a range of functions in their cloud infrastructure environments. Service providers spend on selected cloud systems management software solutions, particularly those related to the management and control of hypervisors and core computing platforms. As shown in Figure 1, IDC estimates private cloud accounted for 62% of worldwide cloud systems management software spending in Note that hosted private cloud solutions provided by third-party service providers are counted as private cloud implementations. FIGURE 1 Worldwide Cloud Systems Management Software Revenue Share by Type of Cloud, 2012 Source: IDC, June 2013 Performance by Geographic Region The Americas continue to drive the majority of cloud systems management software spending. This is due in part to rising use of private cloud solutions across the Americas, including increasing use of hosted private cloud solutions. As shown in Figure 2, IDC estimates the Americas accounted for 68% of cloud systems management software spending in Continued macroeconomic challenges in the eurozone have continued to depress cloud systems management software spending in that region. 4 # IDC

8 FUTURE OUTLOOK IDC expects that over the next several years, spending on cloud systems management software will continue to grow rapidly across private and public cloud environments. Established vendors are expected to continue to invest in organic and inorganic product extensions as enterprise and service provider customers gradually transition more and more workloads to cloud environments. ESSENTIAL GUIDANCE IDC's research indicates that customer demand for cloud systems management software functionality continues to move beyond rapid, self-service provisioning to include application performance monitoring, IT operations analytics, and real-time workload optimization based on end-user experience and dynamic resource capacity management. IDC also expects to see increased demand for cloud service brokering and vendor management solutions as customers develop more mature cloud management strategies that integrate the control of public, private, and noncloud IT resources across a unified set of monitoring dashboards, service catalogs, selfservice portals, and cross-tier workload and infrastructure provisioning tools. The most successful cloud systems management software providers will offer customers a full-service solution based on open industry standards and out-of-thebox best practices that ensure the ability to integrate with existing systems and management tools while simplifying all aspects of cloud life-cycle management and IT operations. LEARN MORE Related Research Worldwide Public Cloud Enabling IT Infrastructure Forecast (IDC #240635, April 2013) Worldwide Private Cloud IT Infrastructure Forecast (IDC #240624, April 2013) Worldwide Cloud Systems Management Software Forecast (IDC #240276, March 2013) IDC Maturity Model: Cloud A Guide for Success (IDC #239772, March 2013) Cloud Management Priorities for 2013 Target Analytics, Consolidation, and Transformation (IDC #239094, January 2013) Worldwide Cloud Systems Management Software 2011 Vendor Shares: Market Moves Beyond Self-Service (IDC #236556, August 2012) IDC's Software Taxonomy, 2012 (IDC #235401, June 2012) 6 # IDC

9 Methodology The IDC software market sizing and forecasts are presented in terms of commercial software revenue. IDC uses the term commercial software to distinguish commercially available software from custom software. Commercial software is programs or codesets of any type commercially available through sale, lease, rental, or as a service. Commercial software revenue typically includes fees for initial and continued right-to-use commercial software licenses. These fees may include, as part of the license contract, access to product support and/or other services that are inseparable from the right-to-use license fee structure, or this support may be priced separately. Upgrades may be included in the continuing right of use or may be priced separately. All of these are counted by IDC as commercial software revenue. Commercial software revenue excludes service revenue derived from training, consulting, and systems integration that is separate (or unbundled) from the right-touse license but does include the implicit value of software included in a service that offers software functionality by a different pricing scheme. It is the total commercial software revenue that is further allocated to markets, geographic areas, and operating environments. The worldwide software market includes all commercial software revenue across all functional markets or market aggregations. For further details, see IDC's Software Taxonomy, 2012 (IDC #235401, June 2012). The software revenue forecasts presented in IDC studies represent our best estimates and projections based on the following: Top-down forecast growth rates by IDC worldwide market analysts Current U.S. dollar exchange rates as of 4Q12 Bottom-up/company-level data collection for calendar year 2012 began in January 2013, with in-depth vendor surveys and analysis to develop detailed 2012 company models by market, geographic region, and operating environment. This activity forms the basis of vendor share, updated forecast, and competitive analysis studies that will be published later in the year. Synopsis This IDC study examines the worldwide cloud systems management software market for the period. Revenue and market share of the leading vendors are provided for "Worldwide cloud systems management software revenue grew by 60.5% in 2012 to reach a total of $1.2 billion," according to Mary Johnston Turner, research VP, Enterprise System Management Software. "VMware led the market with 20.5% market share as enterprise and service provider customers expanded use of cloud automation, monitoring, and analytics across their virtualized datacenter environments." 2013 IDC #

10 Copyright Notice This IDC research document was published as part of an IDC continuous intelligence service, providing written research, analyst interactions, telebriefings, and conferences. Visit to learn more about IDC subscription and consulting services. To view a list of IDC offices worldwide, visit Please contact the IDC Hotline at , ext (or ) or for information on applying the price of this document toward the purchase of an IDC service or for information on additional copies or Web rights. Copyright 2013 IDC. Reproduction is forbidden unless authorized. All rights reserved. 8 # IDC

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