Vodafone

Vodafone España, S.A.U. is a mobile telecommunications operator in Spain. The company was founded in 2000, as a result of the merger of the shares held by Vodafone Group plc and British Telecommunications plc in Airtel Móviles, S.A.

Vodafone is the second biggest cellphone carrier in Spain with 14 million customers.

What are they offering

Internet (high-speed broadband services)

Fixed phone service

Mobile phone service

Television services

How to contact

Customer service for new clients (Vodafone products, prices etc)1444 (free)

Customer service in English for Vodafone clients22189 (free)

Fax
607 131 857

Customer service for Vodafone clients123 (free when calling from Vodafone line)607 123 000 (when calling from other than Vodafone line)

There’s a information missing or it’s not correct?Have you found that one of the numbers is not correct or there’s information that is missing? If you discover an inaccuracy, please notify us so we can keep our site updated. Thank you!

I have a iphone 5 with a verizon prepaid plan in the US. I am travelling to Spain and Portugal later this month and would like to know if your local sim card is campatible with this phone. If yes, can I obtain this card at Madrid airport. Thank you for your reply.
Udo Koppmann

However, I doubt there are any telecommunication shops in Madrid-Barajas where you could purchase a Spanish SIM-card. You can get one from Madrid city as there are various Movistar, Vodafone and Orange shops.

There’s also a website that offers Spanish SIM-cards with worldwide free delivery but use this service at your own risk.http://www.spainsim.com/shop/

Good morning,I have been trying unsuccessfully to contact an English speaking agent at Vodafone Spain to help me with the following problem.
I would like to know how I can access My Vodafone account to view my telephone bill. My problem is that I never received a username,password or contract from Vodafone when I signed the contract in a Vodafone shop in Estepona.I am currently in Germany and will not return to Spain before September 2015.
Please help
Kind regards
Anne Grams

Vodafone probably won’t automatically register an account for you but you might have to do it by yourself.. If they have your user name is usually your mobilenumber (in case a Vodafone number) or your NIE/passport. The password you can retrieve on the link below.

Hola… I am going to Calahonda for 3 months and checking on internet providers with the fastest speed. Can you please give me one or two internet providers with fiber optic options, month to month rental of internet only and what is the max speed I can expect… upload and download? Thanks…….

1.6GB of data……..for approx. 20Euros…………has to be activated within six months of purchase………..and once activated used in one month…….top is PAYGO………but at any Vodafone store………..called SIM Only Vodafone Facile

Hi there I am moving to Southern Spain, Antequera, in July. I need an internet, tv and mobile contract. I would not need a landline. I would be grateful if you could come back to me with advice and options.
Regards
Jacqi

I am traveling to Torrevieja in June for the summer and need any opinions on a reliable ISP for at least 20 mbps or higher for my work. JazzTel was recommended but their reviews do not look enticing. Thanks for any input you can provide.

It’s difficult to say if in your zone there are already fibre connections available but this would be your best choice. All the biggest providers (Movistar, Jazztel, Orange, Vodafone) are offering fibre connections at the moment but as they’re still building the network fibre is not available in all locations.

Hi,
I have a place in Torrequebrada in the Benalmadena Costa, I am there the middle of August and I want to put in unlimited broadband, can you tell me if fibre is available in this area please and what broadband operator you would use, I only want the Internet connect and not the landline or television.
Many thanks
Siân

Hello I m living at lerida. I did contract for fiber internet 13 days ago. Normally they were coming for installation at 29 of september. Durind 3 days they sent me a message we are coming this afternoon between 16.00 and 19.00 finally they did not come also today and they called me we can not come before 8 of october so as we can see everything is till making the contract after nobody cares you. More than 3 days i waited at home for nothing. Now if they come they will come for installation after 1 week. I went to vodafone shop at lerida and they told me that I m not alone many customers have the same problem. So dont trust to shop what they are telling. All till selling their products. Perfect service thank you vodafone…

Absolutely horrendous! My internet stopped work 3 times in the past 2 years. Last time it took a month for them to come and fix it. It stopped working again 10 days ago, they told me on three different occasion in the past week they would have it fixed it isn’t so today i cancelled my contract and started a new one with Orange. Don’t even bother with Vodafone – what a disaster

Hi,
I have an adsl connection with vodafone and now I have moved to a new address. Can anyone tell me how I change the address? Their english customer service can’t do it, apparently.
2nd thing; I can’t get an account on vodafone.es. It says I have an account so I go to “get new password”, then it says I have to register again. I try to register again and it says I have to register at ono.es for some reason. ONO however says I can’t register ’cause I’m not an ono customer (I Know!). What, oh what am I doing wrong?

We contracted for service in December 2014 and were charged for it and never connected. Customer service was dismal at best. We were eventually told there was no internet service in our village but when we sent all of the equipment back to them (registered) they still charged €90 for our closing the account early! we spent some five or six months paying bills and getting no service!

Movistar connected us in a few days and we have exactly the service we are paying for – the same price as Vodafone!

If there is a worse service, I have never seen it. We were happy with them in another village, but when we moved, the problems just about ruined any good will they have ever developed

Hi there,
I am absolutely disgusted with the service. I signed up for a Wi-Fi Vodafone Movil R216-Z at the Vodafone store in La Zenia,(Torrevieja) in October 2015. After 2 weeks of an extremely slow internet service (5 mins to load one internet page), I returned to the store to cancel the service. When I explained the situation,the girl at the desk said to me that the reception is poor in Playa Flamenca…so I thought that was it…..I am now still getting bills from Vodafone,eventhough I cancelled the service in Oct.Nobody can sort this out for me…When I call,nobody speaks English,when I leave messages, someone calls back and as soon as I speak English,they hang up..this is all very frustrating.Is there anyone there who can help me?

I need to cancel my vodafone contract which cost me over 30 Euros a month without using it. I am back in Germany now and fon’t need it. Can you please email me the ingormation so I can cancel as soon as possible? That would be great. Thank you very much,

I have iphone 4 blocked by Spanish vodafone. All conditions are OK to have iphone blocked but I am not able to get in contact with vodafone support. I am in Slovakia at the moment. Can vodafone unblock my phone? I can send serial number.

I need some help. Since October I have been using a WiFi router running on 3G or 4G. The 3G was very stable but the 4G was very fast but not so stable. I’m in Tenerife. The last 3 weeks the service has changed dramatically. No 3G at all and the 4G is running at dial up speed. Does any one know what is going on?

I bought a prepaid Vodafone sim card at a store in Barcelona airport in January 2016 for my US Samsung Galaxy phone. I THINK they said it would not work after 3 months (?). I’m returning to Spain this week, flying into Madrid airport instead. Do you know if there is anywhere in Madrid airport where I can buy another Vodafone sim card OR top off the one I have? I do have a new phone now, will the old card work in a new (different ESN #) phone?

This is the worst service possible!!!! Never never never go with Vodafone in Spain! I’ve been paying a contract for a month and STILL HAVE NO SIM CARD!! They promise to send you things and don’t. Try asking for something in English on the English language helpline!! Impossible. My advice: Don’t touch them!

Hello
I have a place in Estepona
We need Internet and British TV
I have tried to research this
I have Movistar who told me about their fusion plus package and quoted €51 per month for TV and Internet but there are no itv bbc channels except bbc news.
I rang Orange who told me to arrange it through Estepona Orange shop and I am about no ring Vodafone
What I can’t seem to find out is ……do any of these TV packages have normal English TV eg bbc 1 itv etc or are they merely sky like packages?
Regards
Jill

Best to install a reliable Internet connection then buy a software package from UK provider giving VPN access to all UK channels over the internet (through your PC with TV acting as the monitor). Works great!

Hello,
I have bought a Spanish SIM card and I am able to make and receive calls but I cannot access the Internet. Please advise why the data pack isn’t working?
Also – please advise if there is a new English support line as the ‘22189’ number isn’t working.

My opinion is that Vodafone (or their local contacted partner) throttle data in most partnered countries. I regularly use the $5 per day RED plan. It is convenient but always slow. Good speed if in a dedicated Vodafone network (UK, Australia)

I turned off my mobile phone on the airplane. When I tried to restart the phone after landing by putting in my PIN number, which I am sure of, it failed three times. Now my phone is not functioning and I am abroad and I don’t have a functioning phone. This is something that Vodafone has done because I am sure of my PIN number; I even have it written down in my wallet and checked it after the second time, and on the third time you took away the use of my phone. I am angry because I do not travel with my PUK number!!! The only alternative is to contact you via the internet. My movil telephone number is 0034-664xxx xxx. Please tell me why you have obviously changed my PIN number without me knowing! I await your reply and the reactivation of my telephone. Thanks.

My wife and I are moving to Valencia in January. I have a Samsung Note 5 and she has an iPhone 6. We are currently on the Verizon network. Is there a way we can transfer our phones to the Vodafone network or would we need to start over with new phones?

The worst customer service I’ve ever had and I’ve lived on a few places. Very good at selling you a contract at a price then putting up a few weeks down the line.customer service impossible to get hold of,the auto service doesn’t work. Press three for English it says then says doesn’t recognise your choice. Cancel the contract and they still charge you down the line. Go to there service counters and they only know how to sell. You have to call this number they say, the same one which hasn’t worked all the year we’ve been with them. I will AVOID THEM LIKE THE PLAGUE,THEIR MOBILE PHONE LINE IS AWFUL. You won’t get any help.

Me and my. Girlfriend upgraded our internet to fibre with Vodafone 2 weeks ago, since then we have only have one days use of it and have been waiting since then to have the problem fixed with nothing more being said than. “Someone will call you” to which, no-one ever does. If I could take this as a complaint to the head of their EMEA division I’m sure it would be rectified quickly however I’m still waiting on an email telling me their complaints procedure………

I’m trying to get Fibra ono 300 installed in my residence in Madrid.
As there is no existing fiber cable, they need to install one.
to do this they need authorisation from the building administrator as well as the president of the community.

After contacting the people mentioned above, I was informed that I need to get a request order (request for authorisation for the installation) as well as a voucher of receipt of civil responsibility (civil responsibility insurance) from Vodafone.

After much hassle contacting vodafone here (I speak very little Spanish), they told me they cannot issue these to me as they outsource the installation.

Is there any way you could find out what company does the installation in Spain as Vodafone here would not tell me.
I need to acquire these documents in order to proceed with my installation and I fear cancellation is not an option as my mobile has already been ported over and the contract has begun.