7:02 PM,
Feb. 14, 2013

Erin Magoon speaks at a city council meeting with her seeing-eye dog, Spencer, on Monday, February 11, 2013.

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City Utilities officials say recent route changes have reduced the number of buses running late. But two riders who spoke to City Council on Monday say a lack of information has left some passengers out in the cold.

"It was the fact of how it was done," Gary Horchem said of the route changes that took effect Jan. 7. "There was no public hearing ... Yes, they need to change routes, but they need a better process next time."

Horchem said confusion among riders has only grown as CU has continued making smaller changes to routes and times. Printed, color maps with updated stop times still are not ...