Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Installation

For the Zoom 5350, connect the cable modem / router to a cable modem service that uses any of the popular DOCSIS standards - 3.0, 2.0, or 1.1.

Front View

Allow 5 to 30 minutes to power up the first time because the cable modem / router must locate and connect to the appropriate channels for communication. The DS (downstream), US (upstream), and / or Online modem lights will flash until the Online light stays steady green to signal success. If they are not, refer to the Modem Lights section or Zoom Quick Start Brochure.

Back View

The ZOOM 5350 has the following ports available on the back of the cable modem / router:

GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.

USB - Connect to the USB port on your computer.

RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your cable modem/router.

CABLE - Connect your coaxial cable line to this port.

AC IN - Connect the supplied power cord to this port.

Modem Lights

The modem lights indicate the current status of your cable modem / router. To troubleshoot any connection problems, use the table below.

Modem Light

Status

Problem

Solution

Power

Solid Green

None

N/A

Off

No power

Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

DS (Downstream sync)

Solid Green

None - synchronized on 1 channel only

N/A

Blinking Green

None - scanning for DS channel

Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

Blue

Nones- synchronized with more than 1 channel (DS Bond mode)

N/A

US (Upstream sync)

Solid Green

None - ranging is complete on 1 channel only

N/A

Blinking Green

None - ranging is in progress

Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources

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