Win with a quality roof

At the onset of selecting a new roof, second-generation roofer Clinton Murakami advised potential customers not to “over buy,” and to put in the necessary time and research before upgrading their home.

Murakami Roofing, LLC has assisted Hawaii’s homeowners for nearly 40 years as Murakami now heads the family business after learning the ropes under the tutelage of his father, Clifford. The company also is lauded for its commitment to integrity and stellar service, and Murakami notes that it’s important to properly identify customers’ needs.

Murakami advised those interested in a roofing upgrade to run through a “checklist” by first securing two or three estimates from companies verified by the Better Business Bureau, or via referrals from friends or family. By doing their homework, customers can weed out the inexperienced or fly-by-night operations that produce shoddy results, and end up costing more in the long run.

He also recommended checking with the state’s Department of Commerce and Consumer Affairs to see if the roofing company has any glaring issues or unresolved complaints — red flags that are important to identify before agreeing to do business with the company in question.

“Once you nail down two or three estimates, then you can do a real in-depth comparison,” said Murakami, who also recommends perusing the internet for information on some of the industry’s new and popular roofing materials. “Don’t let price be the sole determining factor. You should consider the quality of materials and reputation of the company.”

Homeowners are reminded that while the work performed by a reputable company with a proven track record of completing successful jobs may cost more than companies touting lower prices, a quality project will end up saving money over the lifespan of a roof. For instance, Murakami Roofing, LLC recently repaired a roof for a customer after it was compromised by multiple leaks. The company that initially installed the roof was no longer in business, and the homeowner could not rely on the project’s warranty.

In this case, going with the least expensive bid proved costly.

“We work hard to provide excellent customer service, and it’s our service that sets us apart from the competitors,” said Murakami, who hopes to pass on the business to his son in the coming years and make it a third-generation company.