Appointment Information

Get the attention and care you need and deserve by making sure you have what you need in advance.

We value the one-on-one relationship we have with you. It is our goal to spend time personal time with you, getting to know you. We hope providing you with the resources you need pre-visit will answer many of the questions you might have about the operations of our clinic.

Contact Us

Office Hours

Monday through Friday, 8 a.m. to 5 p.m.

After Hours Emergencies

If you believe you are having a life-threatening emergency, call 9-1-1.

If you should experience an after-hour emergency that cannot wait until the subsequent business day, we ask that you proceed immediately to the emergency department, or for life or limb-threatening emergencies, call 911. It is not necessary to notify the on-call physician, as doing so may delay necessary care.

If you are uncertain whether your symptoms indicate the need for emergency care, please call our office and the answering service will contact the on-call physician for you.

Our on-call physicians serve potential emergency cases only. Please do not use the on-call service to request refills, referrals, appointments or test results. The on-call physician may not have access to medical records. Furthermore, on-call physicians are not permitted to prescribe over the phone unless they serve as your primary care physician. If you feel your condition may require a prescription, please proceed to the emergency department or make an appointment the next business day.

Appointments

Please arrive 15 minutes prior to your appointment so that we may update your account and confirm billing and insurance information without delaying your visit. As we strive to respect our patients’ scheduled appointment times, if you are more than 15 minutes late you could be requested to reschedule your appointment.

We are legally required by your insurance company to view your insurance card and collect co-payment at the time of service. If there is a balance on your account you will be required to pay at the time of your appointment.

Cancellations

As a courtesy to other patients, we request that you notify us as soon as possible if you need to cancel or reschedule your appointment. This allows us the opportunity to schedule appointments for other patients in need of healthcare services. Cancellations with less than 2 hours notice will be considered a missed appointment.

Additional information for your upcoming appointment can be found below:

Please contact your pharmacy for all prescription refills. It is our policy to approve refill requests within 72 hours, Monday through Friday. In the best interest of the patient, our providers review all refill requests, and use the opportunity to also review your medical record.

Occasionally we may ask that you schedule an appointment with us prior to your next refill to ensure proper follow-up and quality care. If you are on your final refill for a prescription, please call our office and make an appointment in advance to avoid running out of your medication. For medications that require you pick up a hard copy of the prescription, please allow 72 hours for your refill to be prepared.

If you are a previous SCL Health patient, you may request prescription refills through your MyChart patient portal.

Our office will initiate any necessary referrals and ensure that all pertinent information is sent to the specialist, please allow us sufficient time to review the request and obtain authorization from your insurance company prior to your visit with the specialist. This may take several days, depending on your choice of insurance plan. In some cases, our physicians may request you make an appointment in our office prior to authorizing certain referrals.

Although we perform many tests while you are in the office, some insurance companies require blood work to be sent to outside laboratories because of contractual arrangements.

Please allow us 7 to 10 days to receive and review your lab results or imaging tests and phone or mail you the results. Your insurance plan determines the process for running your additional tests. Please note that we do not run tests for physicians outside our office. If you have an order from another physician or specialist, you will need to go to the lab or imaging center designated for that office by your insurance company. If you have not received your results in person or by mail within 2 weeks, please call our office.

If you are a previous SCL Health patient, you may view many of your lab results through your MyChart patient portal.

If you've had Medicare Part B for more than 12 months, you can get this visit to develop or update a personalized prevention help plan to prevent disease and disability based on your current health and risk factors.

Your provider will ask you to fill out a questionnaire, called a Health Risk Assessment, as part of this visit. Answering these questions can help you and your provider develop a personalized prevention plan to help you stay healthy and get the most out of your visit. It also includes:

The term “physical” is often used to describe wellness care, and Medicare does not pay for a traditional physical. Medicare does pay for a wellness visit once a year (must be at least 12 months between visits) to identify health risks and help you to reduce them, this is just a conversation with your provider.

A wellness visit does not deal with new or existing health problems. That would be a separate service, require a longer appointment, and a separate charge applies to these services. Please let our scheduling staff know if you need the doctor’s help with a health problem, a medication refill or something else.

In the event that you need hospitalization, a specialized inpatient hospital team will care for you at one of our local SCL Health hospitals. This hospital team remains in contact with us during your stay, and is available 24 hours daily for any medical issues that may arise.

SCL Health is an equal opportunity employer. All recruiting, training, and employment decisions are made in accordance with applicable federal, state, and local laws and without regard to race, color, ancestry, national origin, gender, pregnancy, gender identity, sexual orientation, religion, age, disability, handicap, military or veteran status, or any other legally protected status.

NOTICE OF NONDISCRIMINATION

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities. Read the full notice: