Bringing Service to Life: Customer Service Videos

ERIE Employees work hard every day to bring superior customer service to our Policyholders. Watch a few of their stories below.

Personal Lines underwriter helps guide a new ERIE Agent

ERIE’s relationship between Agents and underwriters is unique to the industry. One personal lines underwriter, knows the value of this relationship. That’s why she spent several hours away from her day-to-day responsibilities training a new ERIE Agent. Watch the video (transcript).

After-Hours Dedication Saves Presentation

Ohio Agent Eric Dill was getting ready to walk into a meeting with a commercial Policyholder when he noticed an error on the quote. He needed it changed quickly before the presentation. Watch the video (transcript).

Claims Adjuster Uncovers Lost Money

Claims Adjuster Debbie Mongold felt she was “just doing her job” when she responded to a house fire. Her service attitude helped the Policyholder uncover money in the debris that was stored away for Christmas gifts. Watch the video (transcript).

ERIE Employee Helps Raise Money for a Good Cause

ERIE Employees volunteer for many good causes. Some Employees do more than volunteer. For three years, one Employee has organized all of ERIE’s fundraising and volunteer activities for the March of Dimes. Watch the video (transcript).

ERIE Agents and Employees Respond to Hurricane Ike

When Hurricane Ike failed to die down on schedule, the ERIE claims team found itself called into action. Claims Employees Jim Horvat, Elaine Stevens, Stacy Vogel and Dave Smeltz, along with Policyholders and ERIE Agent Glenn Carr, share their stories. Watch the video (transcript).

Helping an Agent Retain a Long-Time ERIE Account

Often Agents will call ERIE’s Actuarial analysts with questions about competitor’s quotes or rates. One call provided an Agent with information to help retain a long-term ERIE Policyholder. Watch the video (transcript).

Commercial Lines Underwriter Surprises Agent with Visit

When commercial underwriter Jan Brown planned her family vacation, she didn’t hesitate to take a two-hour detour to see Elaine Thompson, an agency employee with whom she had developed a 10-year friendship by phone. The visit was prompted in part by the recent death of Elaine’s husband of 53 years. Watch the video (transcript).