Award Participants have the opportunity to present their business case at the Customer Loyalty Award Forum that is only open to the participants of the CRE Awards and APCSC corporate members

Stage One Screening

Stage One shortlist of applicants are notified

Mystery Call

Mystery calls will be made to the participating organizations. For service centers, mystery visits will be made, and for confidential centers, a site visit will be made

Stage Two Screening - CSQS Onsite Assessment

Applicants’ data, self assessment, mystery call findings with onsite assessment will be referenced to the
Customer Service Quality Standard (CSQS) to establish use of Best Practices. Site visit Q&A Session to double check and clarify self assessment details

Public Webvoting

General public and customers of the participating organizations will have the opportunity to vote for their CRE company.

Winner Selection

Winners are selected based on the above balanced score card assessment results by the Judging Panel of experts.

CRE Awards Dinner Ceremony and
Trophy Presentation

Trophies and certificates will be awarded to the winners at the CRE Awards Dinner Ceremony

Press Release & Publication
of Newspaper Supplements

Winners will be invited to contribute and support a special newspaper supplement. Interview opportunity would be provided to the winning companies

Certificate in Customer
Service Management (CCSM) training to implement and comply
with CSQS for the CRE Awards assessment criteria

26,000 / 2 people

3,345 / 2 people

26,000 / 2 people

Once enrolled,
no refund will be given

334_ AP CSC 14.6.13_Astro Innovative

The Hongkong
Electric Co., Ltd.

Public Service of the
Year 2017 (Public Utility)

Mission Critical Support Service of the
Year 2017

(Public Utility)

Customer Service Professional of the
Year 2017

(Public
Utilities – Contact Center)

Customer Service Professional of the
Year 2017

(Public
Utilities – Technical Center)

Merit -
Customer Service Professional of the
Year 2017

(Contact Center)

Merit -
Customer Service Professional of the
Year 2017

(Technical
Center)

Henderson Land Group
Property Management Department (Hang Yick, Well Born and H-Privilege)

Customer Relationship Marketing Service of the
Year 2017 (Property
Management)

Corporate Environmental Leadership of the Year
2017

(Property Management )

2017 Customer Relationship Excellence
Winner Statement:

“Congratulations to Asia Pacific Customer
Service Consortium (APCSC) on its 20th
Anniversary! For decades, APCSC keeps driving
the service industry for better customer service
with an invaluable platform for insights and
experience sharing. Over the years, HK Electric
has supported the CRE Awards of APCSC. This
year, we are honored to have won the “Public
Service of the Year (Public Utility)” Award
again for ten consecutive years, in addition to
the “Mission Critical Support Service of the
Year (Public Utility)” Award and seven
individual awards. We believe that while we
journey on in our pursuit for excellence, APCSC
will continue making important contributions to
the industry with even higher standards.”

Mr. Raymond Choi,

General Manager
(Customer Services)

HK Electric

“It’s
a distinct honor to receive the CRE Awards for
16 consecutive years, and we are pleased to be
awarded ‘Customer Relationship Marketing Service of
the Year (Property Management)’ & ‘Corporate
Environmental Leadership of the Year (Property
Management)’ by the APCSC. ‘Henderson Land Group
Property Management Department (Hang Yick, Well Born
& H-Privilege)’ has been achieving numerous ‘CRE
Awards’ in Customer Services and other achievements
over the years. These achievements have fully
manifested our continuous commitment to strive for
excellence in premium property management services.
It not only served as a proof of customer’s
recognition, but also a great encouragement to
motivate us to attain even better performance.
Henderson Land Group Property Management
Department will be upholding its management
philosophy – ‘Interactive Services for Quality
Management’ in the future. APCSC keeps up the market
by launching different categories of CRE Awards to
motivate the corporates to develop in different
aspects should be esteemed.”