Select user criteria for an article

Select user criteria for an article

Select user criteria for an article

You can specify user criteria for an article to control which users can read the
article.

About this task

If an article has no user criteria selected, the
article is available to all users who have access to that knowledge base (based on
the user criteria for the knowledge base). Knowledge base user criteria restrictions
override article-level user criteria. For example, a knowledge base that is
configured to restrict user access overrides any access granted at the article
level.

On the article level, if Can read user criteria is defined,
only those users specified can read the article. If an article has Cannot
read user criteria defined, those users specified are denied reading
the article. Cannot read user criteria overrides
Can read user criteria for articles.

Procedure

Navigate to Self-Service > My Knowledge Articles.

Select an article.

Select the desired user criteria for the Can Read and
Cannot Read fields.

Field

Description

Can Read

Users who meet one of these criteria can read the
article.

Cannot Read

Users who meet one of these criteria are denied reading the
article (regardless of the Can Read setting
for the user).

Note: If the Can Read and Cannot
Read fields are not visible, add the fields to the form by
configuring the form layout (click the form context menu icon and select Configure > Form Layout).

Result

Knowledge base
level

Article level

Results

Access

Read

Contribute

Read

cantRead

canRead

Yes

N/A

N/A

N/A

User -> Read

No

No

N/A

N/A

User -> Denied Read

Yes

empty

empty

User -> Read

empty

User

Only User -> Read

User

empty

User -> Denied Read

User

User

User -> Denied Read

Note: When article-level read access is assigned to an article, only the user who
belongs to that particular user criteria can read the article. Other users are
restricted.