The Galileo Retirement Fund (PO-12702)

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and to put matters right Fast Pensions should contact Miss N and assist in allowing her to exercise her statutory right of a transfer to a pension provider of her choice. Fast Pensions should also pay £1,000 to Miss N to reflect the distress and inconvenience caused to her by their maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss N complains that Fast Pensions has failed to respond to her enquiries about exercising her statutory right to a transfer, and to complete the requested transfer to the FocusPlay Retirement Benefits Scheme (the Scheme).

Miss N says that she would like Fast Pensions to transfer her pension fund to the Scheme as she requested 18 months ago.