From the moment we agreed to lease and signed initial documents they were incredibly frustrating to say the least.
The whole moving in process was incredibly stressful and completely unnecessary. After telling them the last possible day I could move in as my previous tenancy was ending I was assured all could and would be ready a week before that. When it got to a week before the last possible day nothing had happened despite several phone calls from me and promises to have someone ring me back... read full review

Please Avoid.We have rented property for a year.There were maintenance issues etc been ignored.When we left the property they wanted to charge us cleaning fee etc...but I knew I am not going to leave this like that.I tried to get in touch with them several times about my deposit.But they were ignoring me..also they wanted to keep my deposit.I have get in touch with a solicitor and they finally sent back my full deposit after 4month...also we moved out end of June and they made someone move in a ... read full review

Been passed around agent to agent over the past 2 years. Dirty flat before we moved in and charged for every detail when we moved out plus checkout fee.
Payment terms changed on occasion. Poor management and communication.
They never fixed any of the issues, The flat was damp and they never fixed it. This has been the worst Agents to deal with, I would never recommend. Bad service, bad staff, bad company.... read full review

Not had the best experience with O'Connor Bowden from the start. On a personal level they appear helpful however fundamentally they cannot seem to do their job in managing let properties. Several times we've had to chase outstanding issues whether it be maintenance, contracts or renewing the lease. Their communication is poor and you can expect to be passed around to several people before you actually get somewhere with an issue however we are still waiting for minor maintenance issues to be res... read full review

Avoid this agency at all cost. I really find it very disappointing that while the agency didn't pay any attention to my earlier requests of replacing the dining table (had to manage with 2 chairs and a wobbling center glass), 2 non-functional cooking hobs, the letter box lid and the window blinds during my period of tenancy and forced me to live with those woes, suddenly becomes very active while coming up with the post tenancy deposit retention reasons. They charged me a whopping GBP 363 for cl... read full review

Comment on agent fees

Exorbitantly high check-in fees and a checkout inspection fees which I'm not sure why a tenant has to pay. Worse of the lot - they charge you a hefty amount from the deposit without any proper reason!

slow, unprofessional, inefficient. She is event of the month when it comes to collecting money or signing new contract. That's all. Once it comes to issues with apartment. Forget about help. You have leaks everywhere on your apartment? 2 months to sort it out. Broken fridge- 4 months. And it's not landlords fault. It's the communication between agent and tenant.... read full review

Alison has gone above and beyond her role with my property and has exceeded my expectations - would highly recommend using her services.... read full review

Comment on agent fees

Alison has gone above and beyond her role with my property and made sure I'm updated on everything that's happening with regards to the letting of my apartment. She made every effort to push the property to prospective new tenants and always gives great feedback from each viewing. Very professional lady.

Jordan was amazing and made the whole lettings process really easy for me. Her communication and service skills were excellent.... read full review

Comment on agent fees

Jordan was fantastic with me, she was waiting for me on my arrival and was very knowledgeable and helpful with everything i asked her. She asked where I would be working and spent a good hour locating properties that were within walking distance.
Nothing was too much trouble for her and she helped me fill in all the forms and make the whole process so easy and very stress free. Jordan was amazing!

Awful awful agency!! I had so many issues with my boiler whilst I was a tenant. They even left me without any hot water for over a week whilst they were getting authorisation from the landlord.
I then asked for compensation for the period I was with hot water, which I thought was reasonable, but guess what they said NO!!!!!
Then to top it off when I moved out they tried to charge me for cleaning. I left it better than what it was when I moved in...!!!!
So I thought I'm gonna dispute this with... read full review

Please do yourself a favour and avoid this letting agency. You'll no doubt get drawn in by the nice city-centre flats they offer, but they are just one big overpriced headache. I'm renting with them and have felt so undervalued, ignored and patronised, despite the fact I've never missed a rent payment or caused any undue trouble.
Their communication is unprofessional and dismissive, they downright ignore emails and requests even for basic maintenance. Customer care is non-existent.
When I mov... read full review

Comment on agent fees

Bad. Sneaky hidden costs. I don't know what I'm paying for but it certainly isn't for good service or good maintenance.

If I could leave this as 0 stars I would! Hands down the worst Agents you could ever imagine to have to deal with! Prior to moving into the property, which was a development of new build flats in Sale, they were disorganised, didn't respond to emails or phone calls, continuously lied to us and then put the price of rent up by £100 a week before we were due to move in! Upon moving out, they have now tried to keep a large amount of our deposit for items which should be classed as general we... read full review

I would strongly advise avoiding this Estate Agents.
I had issues throughout my tenancy with heating and hot water. This could of been forgiven as most equipment is prone to being temperamental and the replacement costs would of been a few thousand pounds. Unfortunately, half my requests for maintenance were ignored until I had to push them to do something and the other times it was at least a few days until they took action. There is a very strong misery waking up on a cold winters morning kno... read full review

Avoid at all costs. I cannot believe the complete lack of customer care taken by this organisation. At no point throughout the tenancy, nor before or after, has this agent been helpful in any way. They insisted on taking our first rent and deposit payment before the tenancy contract was even signed (which I'm sure is illegal) thus effectively beginning our tenancy without giving us the keys. Do not expect your deposit back at the end of your tenancy - having agreed verbally at the check out app... read full review

Comment on agent fees

I'm in exactly the same situation, this is unreal, goodbye deposit, hello stressful communication between agents and tenant. If you have a face to face or conversation on the phone about an issue, it basically didn't happen. If you email them it will take an age for them to reply with the most convoluted, most unhelpful response they could come up with. I think I'm going to need a solicitor. This agent has been a nightmare of bent truth, poor service, and just a terribly stressful experience to ...

DO NOT rent with these!
Unhelpful during the rental period when we encountered problems in the property!
They charge fees for the slightest thing including 'checking out' although you have to go across town to check yourself out.
Been 3 months since moving out and still do not have the deposit back.
They are completely unresponsive and unhelpful!
The worst estate agent in Manchester by far!!!... read full review

Avoid,avoid,avoid!!
Unprofessional, arrogant and if you rent with them, don't expect your deposit back. They kept ours and we have been advised they always do!! We left the apartment 2 months ago and we are still trying to get it back, we have to start legal procedures as they are not responding to the Deposit Scheme.
Prior to that, they made me be homeless for over a week when I had to move in as they changed the moving in date 2 days before the agreed date and not giving me any idea of how lon... read full review

Avoid O'Connor-Bowden at all costs. Their staff are the most unprofessional people I've dealt with in the property industry. If you want to deal with people who communicate via badly-written texts and specialise in breaking their promises, these guys are for you. Estate agents are hard work at the best of times, but these take the biscuit as the worst in the Manchester area. Their poor reputation is deserved, and will continue to grow with the kind of service they offer. I reiterate ยขรขโยฌรขโ... read full review