Posts Tagged Root Cause

This team gets through an enormous amount of work which requires many hand-offs with other departments. When there’s a glitch in a part of the process, the team member adds a little red sticker to a card, often with an accompanying note about why there was a glitch. If a story accumulates a few of these, we can see it’s in trouble. Also, the little stickers are an excellent reminder for retro, where we have a chance to talk about how to address any larger issues that might be driving them, or even use “5 whys” to delve into the root cause of glitches.

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It’s important to note that this is our personal blog. Although Fiona currently works with Spotify and Nick works for Thoughtworks, everything in this blog is our own personal opinion. In no way are the views of Luna Tractor, Thoughtworks or anyone else for that matter represented here.