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John, Computer Science Engineer

Category: Printers

Satisfied Customers: 5077

Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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I can successfully scan to email on my hp printer but the

Customer Question

I can successfully scan to email on my hp printer but the email does not come through on my computerJA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?Customer: about 5 or more years old. hp photosmart 7535JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?Customer: PC OS windows 10JA: How long has this been an issue? What happened right before this popped up?Customer: I got this repaired a few months ago. Just happenedJA: Anything else you want the printer expert to know before I connect you?Customer: that's it