Utility Billing

Responsibilities

MORE TIME TO REVIEW WATER BILLS

The new meter-reading technology is paying dividends in customer convenience, staff productivity, and just as importantly, providing extra time for residents to review bills. E-bill delivery occurred 10/23. The due date remains on the 20th allowing ample time to carefully review prior billing usage. Remember, water bills only reflect what is being used. The need to exercise good judgment with how we use water is always necessary.

LEAKS CAN RUN BUT THEY CAN'T HIDE - Check your Toilets

Old or worn-out toilet flappers can cause leaks. Flappers are inexpensive rubber parts that can build up minerals or decay over time. Replacing them can be a quick and easy fix for your water woes. TIP: Take your old flapper to the hardware for comparison to make sure you buy a new flapper that fits your toilet model.

Automatic Draft

Save time - pay by phone (866)933-4027

Enter your information securely through an automated system. City utility account number is required.

$1.25 processing fee per payment

Online account access

Access your account 24 hours a day, 365 days a year

Visa, MasterCard and Discover accepted

Create your profile using "Member Registration". Your City utility account number is required for registration. Use $0.00 as your last payment when registering for the first time.

View real-time balances, and consumption history

$1.25 processing fee per payment

Banking Online Bill Pay

When registering for online bill payment on your banks' website, ensure the accuracy of your current City utility account number. Incorrect entry could result in a misapplied payment. If relocating in Sachse, the account number must be updated to reflect your current address to avoid a misapplied payment.

If you received a past due notice after paying through online bill pay prior to the due date, inquire from your bank if payment was sent electronically or by check.

If electronically, notify Utility Billing with the payment date, and payment amount.

If by check, allow a minimum of 7 days for your bank to deliver by mail.

Hardship Payment Plan Request

Requests for a payment plan must be received before the due date of the 20th. All payments not received by the due date will be subject to disconnection. Up to 3 hardship payment arrangements are available annually.

E-Bills

With E-Bill, you receive your utility bill in an email instead of a paper bill by mail. In addition, late notice reminders or service disconnection notices occur electronically. This convenient and secure service is free, and helps the environment by reducing the use of paper.

Telephone Notifications

Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or to opt out of receiving telephone notifications, complete this form.

Available from a current Sachse account to a new location in Sachse for $10.00. Customer service will review your account for deposit requirements and transfer the outstanding balance to your new location.

After-hour reconnection

Available if your water service has been disconnected due to non-payment. A $40 after-hour fee (in addition to $35 disconnect) is assessed on your account for restoration after 4:00 p.m. Monday-Friday or on weekends.