Just in time for holiday shopping and travel reservations, Consumer Reports has released a list of companies that are "naughty" or "nice" in how they treat customers, at least when it comes to one specific policy. The list includes retailers, supermarkets, service businesses and airlines. We'll begin with the "nice" and retailer Red Wing Shoes. The Work Boot maker promises to exchange or refund your purchase within 30 days if "you are not satisfied with the comfort of your Red Wing footwear for whatever reason ... no questions asked." less

Just in time for holiday shopping and travel reservations, Consumer... Photo-3763370.52704 - seattlepi.com

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Drury Hotels:

Your stay at Drury Hotels, including the Drury Plaza Hotel Riverwalk in San Antonio's old Alamo National Building, comes with a hot breakfast, hot food every evening, soft drinks and popcorn in the lobby, wireless high-speed Internet, an hour of local and long distance calls a day, HBO, and access to swimming pool, fitness center, and 24-hour business center with free incoming and outgoing domestic faxes.

Consumer Reports praised the supermarket chain for its "checkout promise," which states, in writing that "if during checkout, the scanned price of an item (excluding alcohol and tobacco products) exceeds the shelf price or advertised price, we will give the customer one of that item free. The remaining items will be charged at the lower price."

Consumer Reports praised the supermarket chain for its "checkout promise," which states, in writing that "if during checkout, the scanned price of an item (excluding alcohol and tobacco products) exceeds

The Seattle-based high-end retailer is known for free shipping and free returns on all orders.

Nordstrom:

The Seattle-based high-end retailer is known for free shipping and free returns on all orders.

Photo: TED S. WARREN/Associated Press, AP

Nordstrom: The Seattle-based high-end retailer is known for free... Photo-3763304.52704 - seattlepi.com

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Now for the "naughty," starting with Forever 21. If you buy something online from the clothing retailer, you have to return it online for a cash refund, Consumer Reports says. Physical stores only give credit.

Now for the "naughty," starting with Forever 21. If you buy something online from the clothing retailer, you have to return it online for a cash refund, Consumer Reports says. Physical stores only give credit.

Photo: Kim Christensen

Now for the "naughty," starting with Forever 21 . If you... Photo-3403818.52704 - seattlepi.com

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Delta Air Lines:

Delta makes a hard sell to "flex this fare" -- pay more to make a ticket refundable. But it's no bargain. Consumer reports cited one example of a $248 ticket jumping to $737 with the flex option.

This one's a matter of debate. Consumer Reports deems Spirit "naughty" for its controversial carry-on bag fee, which is higher than the charge for a checked bag for domestic flights. But the fee is one way to get people to check bags they'd otherwise haul into the cabin, overloading bins, and slowing boarding and deplaning. And Spirit makes no bones about its bare-bones low fares.

: We completely agree with Consumer Reports on this one. Ticketmaster will mail you your tickets for free -- in 10 to 14 days. But printing your tickets using TicketFast costs $2.50 per ticket. There's no way it costs Ticketmaster more than mailing tickets. It's just a money grab because they know people will choose the option out of convenience, or necessity if an event is less than two weeks away.

Most of the German auto maker's models now come with "fun-flat tires," which are great if you get a conventional flat. "But a blowout or rip in the sidewall means calling a tow truck," because the car doesn't come with a spare or jack, Consumer Reports notes.

Tiger Direct has a particularly vague requirement for the condition of returned items and will reject or charge a restocking fee of up to 25 percent for items that don't meet the requirement, Consumer Reports writes.