Help Center

FAQ's

On the top right-hand-side
corner of our website you will find a Sign In/ Register link.
Click on this link and you will be redirected to a page where you will be asked
to fill in your details. Once you have submitted your details, you will receive
a welcome mail in your inbox. To view your account details/shipping addresses,
or track your orders at any time, log into your account.

To retrieve your password, click the Sign In/ Register link
given on the top right-hand-side corner of our website. Once on the page, click
on the 'Forgot your password?' link provided. You will be asked to enter your registered e-mail address. Once you have
completed this action, you will receive a password reset e-mail in your inbox.
Click on the link and you will be redirected to a page
where you need to enter and confirm your new password to successfully reset it.

Each of our products have been stitched as per
standard garment size dimensions. However, for your convenience a 'Size Guide' reference link has been provided on each product page to help you understand
the measurements of the garment you are about to purchase. Kindly crosscheck
your actual measurements against the Size Guide prior to placing an order.

You can personalise your garment by adding your name/initials or your
choice of text which will be embroidered on the left pocket of your garment.
You can also choose the colour of embroidery or leave it to our design team.
Thisservice is available on selected products onlyto view our personalise collection click on www.denap.in/collections/personalise Please note personalised orders cannot be cancelled/returned except
when due to defect/size exchange.

Yes we offer
gift wrapping free of charge. All you have to do is mention the order to be
gift wrapped in the Cart Page 'under special instructions'. We will wrap the
order in our exclusive satin bow. You can also leave a personal message which
we will send in the order. For your convenience the order will not include the
invoice/price tag.

You can view the current order status at https://www.denap.in/apps/trackorder by applying your email id & order no or tracking no. You can also view the status of your order once you have signed into your account.

Yes, you may change/cancel your order within 24 hours if it is not yet dispatched and the money will be refunded to you within
5-7 working days. To do so, please email us at help@denap.inwith your order number and your request. You will need to do so as soon
as possible as orders are sometimes shipped immediately.

All orders are shipped within 2
working days by reputed courier companies. Deliveries are usually made within 3-5 working days from shipment. Kindly
view ourShipping & Delivery Policyfor further details.

Write to us at help@denap.in within 48 hours of receiving the order.We will need the order number and products you wish to
return as well as the reason. Kindly view our Return Policy for further detail.

In extremely rare circumstances, if you do receive a damaged,
defective/wrong product or an incomplete order, simply get in touch with us
within 48 hours of receiving your order at help@denap.in and we will take care of the rest. Our logistics partner will pick up the products after placing a request.If all return criteria are met,the products can be replaced or exchanged for a new product, store credit
or cash refund.

Not long.
Every single order is processed within 48 hours and shipped as soon as the
order is processed. Deliveries
are usually made within 3-5 working days from shipment. You will get an email
confirmation with tracking details as soon as the product is shipped.

When you
place a cash on delivery order, you will receive a confirmation call from our Customer Care
Team. Only once the
order is confirmed will we dispatch the same. Incase you miss our call we will
send you an email to confirm the order.

Please note: If we don't hear from you 7
DAYS after you have placed your order, the order will be cancelled. We won't be
dispatching the order unless it is confirmed.

You
can be rest assured that we maintain the highest standards of safety and
security when processing any orders on our website. Please note that none of
your payment information is collected or stored on our website or servers.