Redeeming the offer

A. Yes, Sky Store is open to everyone. You can Buy & Keep movies online at www.skystore.com to watch on your PC/Mac, NOW TV or Roku or on an Android mobile or tablet. And if you have an iOS device, your movies and TV shows are automatically available in the Sky Store app to watch wherever you are - even if you're offline.

A. To claim, you must collect the unique 12-character codes from any 4 promotional packs (see “Which products must I purchase?”) and log them online at www.nestle-promotions.co.uk/movies. When logging your first unique code, you will need to register an account. This will require you to provide personal details including your full name, email address, mobile phone number and preferred password - mobile phone and email verification will confirm your identity. Following registration you will then be able to log on and add further codes as and when you collect them. Once you have logged 4 valid unique codes, you will be able to redeem your voucher and follow the on-screen instructions to get instant access to your £5.99/€7.99 credit at www.skystore.com.

A. No. You can collect packs over time and log each one whenever you’re ready. The first time you visit www.nestle-promotions.co.uk/movies you will be asked to register your details to create an account - you can then return to the website and log more codes whenever you want. Once you have entered all 4 unique codes, you can then select ‘REDEEM’ to get your Sky Store Buy & Keep voucher code – you must do this by 30.09.18.

A. You must enter your codes and claim your £5.99/€7.99 Sky Store Buy & Keep voucher on www.nestle-promotions.co.uk/movies by 30.09.18. You must then assign the credit to your Sky Store account by 31.10.18.

A. Unique 12-character codes can be found on the inside of your promotional packs. Click here to see an example.
While unique codes will always be printed on the inside of promotional packs, they may not always appear in the same location. If you have a Munchies, Rowntree’s Fruit Pastilles, Rowntree’s Randoms or Smarties pack, look out for the black panel found on the back of the pack – your promotional code will be printed on the reverse. Click here to see an example of how to find a code.
Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should take a photograph of the inside of your pack, and send it via email to Nestlé Consumer Services: consumer.services@UK.nestle.com, or contact Nestlé Consumer Services by telephone on freephone 00800 6378 5385 (UK + ROI). Any request for assistance with codes must be received by 30.08.18 to ensure that the request can be processed before the final closing date.

A. Sky Store vouchers can only be redeemed at skystore.com and not via a Sky TV box, although once purchased, a title may be sent to a compatible Sky+HD or Sky Q box.
To redeem your voucher, go to skystore.com. If this is your first visit you will need to sign up (there is no cost to do this) or if you are registered already, just click sign in.
When logged in, click ‘redeem’ then select your Buy & Keep movie and follow the on-screen instructions to either...
1. Watch straight away from Skystore.com
2. Download to the Sky Store app to watch on the move
3. If you’re a Sky TV customer, you can send to your Sky Box where the film will immediately start downloading.
Don’t forget, with Buy & Keep you’re also sent the DVD in the post.

A. You can watch Sky Store movies online at skystore.com or on your NOW TV or Roku Android/iOS mobiles and tablets. If you have Sky TV, you can watch Sky Store content on your compatible Sky box.
To watch on TV, you will either need to be a Sky TV customer with a black Sky+/Sky Q box connected to broadband (and have linked SkyStore.com to your Sky box), or have a NOW TV or Roku box connected to your TV. Upon purchasing a Sky Store movie, you will be presented with three options to enjoy your movie...
1. Watch straight away from Skystore.com
2. Download to the Sky Store app to watch on the move
3. If you’re a Sky TV customer, you can send to your Sky Box where the film will immediately start downloading.
Don’t forget, with Buy & Keep you’re also sent the DVD in the post.

A. We recommend a minimum speed of 5 Mbps to watch your movies and TV shows in HD, and 2.5 Mbps to watch in SD without interruptions.
The picture may freeze for buffering if the broadband network or device you're streaming on is using too many apps at the same time.
You can check your download speed at speedtest.net.

A. If you have Sky TV, you can watch Sky Store movies and TV shows on your compatible Sky box.
You can also watch Buy & Keep movies and TV shows on your:
- PC/Mac
- Android/iOS using the Sky Store app
- NOW TV and Roku
To download the free Sky Store app, go to skystore.com/myaccount/sky-store-apps.

The Offer

A. Sky Store is the easy way for everyone to buy the newest blockbusters, all-time classic movies and the biggest TV shows whenever you want - even if you don't have Sky TV. Watch anytime, anywhere on a wide range of devices.
- New movies and TV shows added every week
- The latest movie releases direct from the cinema
- Watch on up to four devices
- Buy & Keep from £5.99
- When you buy a movie or TV show, we also send you the DVD in the post
All without a subscription.

Issues/Problems

While unique codes will always be printed on the inside of promotional packs, they may not always appear in the same location. If you have a Munchies, Rowntree’s Fruit Pastilles, Rowntree’s Randoms or Smarties pack, look out for the black panel found on the back of the pack – your promotional code will be printed on the reverse. Click here to see an example of how to find a code.
Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should take a photograph of the inside of your pack, and send it via email to Nestlé Consumer Services: consumer.services@UK.nestle.com, or contact Nestlé Consumer Services by telephone on freephone 00800 6378 5385 (UK + ROI). Any request for assistance with codes must be received by 30.08.18 to ensure that the request can be processed before the final closing date.

A. Please make sure you’re following all the on-screen directions carefully, and that you’re entering all fields marked with an asterisk (*). Any mistakes or errors you make will be prompted online. If you’re still having problems, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on freephone 00800 6378 5385 (UK + ROI).

A. If you’re not receiving the PIN number on your mobile phone, please make the below checks:
1. Ensure you have entered the correct mobile number, this will be shown at the top of the page. If incorrect, simply click “BACK” and re-register your details.
2. If your number is correct, click the link to re-send a new PIN.

Crash occurred whilst on the ‘personal details’ entry page – you will not have successfully registered and can restart immediately.

Crash occurred whilst on the mobile verification page – you will need to restart the registration process again after 1hr.

Crash occurred whilst on the Email verification page - check your inbox to see if you have received the verification email. If so, click the link within to finish verifying your account. If not, you will need to restart the registration process again after 2hrs.

Please refresh your browser and try to access the page again. It may be that you need to clear your ‘cache’ by holding down ‘CTRL’ and pressing ‘F5’; a ‘cache’ consists of data stored by your computer to enable similar future actions to be completed quicker. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on freephone 00800 6378 5385 (UK + ROI).

A. Firstly, double-check that you are entering the voucher code correctly. If the issue persists, contact Sky Store Telephone Support, available 9am to 10pm, 7 days a week. UK: 0333 2022 134 ROI: 0818 776 267. Live chat is also available at www.skystore.com from 9am to 10pm, 7 days a week. You can also email us at info@skystore.com.

A. It can take up to 10 days for your DVD to arrive in the post. If it has been longer than this, contact Sky Store Telephone Support, available 9am to 10pm, 7 days a week. UK: 0333 2022 134 ROI: 0818 776 267. Live chat is also available at www.skystore.com from 9am to 10pm, 7 days a week. You can also email us at info@skystore.com.

A. Please go to the offer tab at the top of the website and select ‘Deal of the Week’. There will be a wide selection of £5.99 movies you can Buy & Keep. You can send your movie to your Sky Box and these movies re-fresh every week.

The Promotional Website

A. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

A. A complete list of which Cookies are used on this website can be accessed at any time by clicking the "Cookies" link in the footer of this website. You can also read more about Nestlé's Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

A. Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

A. The details we ask you for are for communication purposes around this promotion only. We will use them to deliver your prize, and to communicate the status of production with you. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.