Invensis Learning's ITIL Practitioner Training Course in Ajman is delivered by highly qualified trainers with extensive IT Security Management experience. This ITIL Practitioner Certification is one of the most industry-recognized IT Security management certifications for IT professionals all over the world. This ITIL Practitioner training course in Ajman is ideal for individuals and enterprises that are looking to gain a comprehensive understanding of the subject and bridge the gap between control requirements, technical issues, and business risks.

The main takeaways from this ITIL Practitioner Certification course in Ajman are practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. Participants will receive course completion certificate.

We deliver ITIL Practitioner Training in Ajman through classroom and live online virtual modes. Enroll now and gain this ITIL Practitioner certification in Ajman today.

ITIL Practitioner Certification Course Syllabus

This module focuses on the IT Service Management concepts that are important drivers of continual service improvement. It teaches how to apply the concept of ‘adopt and adapt’ when using guidance in a given context and analyze the importance of each element of a service when planning and implementing service improvements.

This chapter deals with defining critical success factors (CSFs) using a relevant hierarchical approach, determining key performance indicators (KPIs) to underpin a critical success factor and analyzing CSFs and KPIs in a given context to ensure that they are balanced between the four categories.

This module explains the nature, value, importance and benefits of good communication, the communication principles and the purpose and value of communication tools and techniques. It uses relevant communication tools and techniques to support improvement in a given context.

This chapter explains the role and impact of OCM in successful improvement, describes the purpose and value of OCM activities and uses relevant OCM tools and techniques to support improvement in a given context.

ITIL Practitioner Training Agenda

The daily agenda of the 2-day ITIL Practitioner training is detailed below:

Day One

Introductions

Module 1 - IT Service Management concepts

Module 2 - Applying the ITSM guiding principles in a real world context

Module 3 - Applying the CSI approach to manage improvements in a given organizational context

Exam preparation questions and summary

Tips and exam strategy

Daily review

Day Two

Module 4 - Using metrics and measurement to enable continual service improvement