Charge Payers.

Contact our office to discuss a short-term repayment arrangement. We understand that being in debt is not a choice. That is why we do everything we can to make paying the money you owe as easy and straightforward as possible.

Making a payment

How do I make a payment?

If you have received a letter from us, contact our office today to discuss a short-term payment arrangement.

Payment methods:

Online at connect.chandlers.ltd.uk, you will need the surname and postcode of the account holder and their reference number

Pay now

What happens if I miss a payment?

Your payment arrangement will be in default. You will need to pay your debt back in full plus charges, along with additional costs to prevent an enforcement agent calling at your address. You can find out more about charges in the table below.

If you have a valid reason for not paying your instalment on time, please contact our office before it’s due on 020 8290 5055.

Enforcement notices

Stage one:
Compliance

The first letter you receive is called a Notice of Enforcement. It means you must contact the office within seven days to pay the full balance or to make a short-term arrangement.

The statutory cost of this Notice is £75.00.

If you believe there is a reason you should be classed as a vulnerable person, you need to contact us to tell us why and provide the evidence to support this.

Stage two:Enforcement

If you do not contact us, an enforcement officer will visit your property and take control of your goods to sell at auction and clear your debt.

You can still make a short-term arrangement at this stage by completing a Control of Goods Order. The enforcement agent will make a list of your goods to the value of you debt plus costs. Your goods will then be in the custody of the law, but will stay in your use until you have cleared your debts.

The statutory cost of this Notice is £235.00 plus 7.5% of any combined debt over £1,500.00.

You can avoid these costs by contacting us as soon as you receive the Notice Of Enforcement.

Stage three:Sale

If you do not contact us or you default on your arrangement (with or without the Control of Goods Order), an enforcement agent will visit your property to remove your goods for sale at an online or public auction.

The statutory cost of Sale is £110.00 plus 7.5% of any combined debt over £1,500.00. You will also need to pay the auctioneer’s fees and the cost of storing the goods.

Welfare and advice

Welfare

It is our job to help protect vulnerable and socially excluded people and people in poverty. We always agree our procedures with our clients before we begin the recovery process. However, every situation is different and it would be impossible to plan for every eventuality. That is why our agents have a duty to contact our Welfare Team who in turn will contact our client if they notice something that gives them cause for concern.

Contact our Welfare Team

Where can I get debt advice?

Citizens Advice Bureau offer free, confidential and independent debt advice from over 3,500 locations. You can speak to them in person, by phone or over email. Some bureaus also offer advice by text, online chat and webcam.

To open any of these policies in another language you will need to save the document to your desktop, and then go to the following website, and select the file on your desktop then select the language required: –

Company policies

To open any of these policies in another language you will need to save the document to your desktop, and then go to the following website, and select the file on your desktop then select the language required: –