"The safety of our passengers is our number 1 priority. However, we were not made aware of this situation by the passenger or the airlines. We are looking into this issue and will be reviewing appropriate protocols with the airlines," Kevin A. Dillon, executive director of the Connecticut Airport Authority, said in a statement.

United is offering the family a $500 voucher for the hassle, but the Shmulevichs said they likely won’t fly with the airline again.