Exporting and Importing Exchange Auto Attendant Prompts

While cloning a customer’s environment in prep for a cross-forest move to a resource forest, I needed to duplicate the auto attendant configuration. This included a slew of custom auto attendant prompts. I looked all around the current servers to see if the original .wav files were anywhere, and only managed to find a few. So I resorted to Export-UMPrompt to just export all of the prompts to .wav files. The plan was to then take those .wav files and import them on the new servers in the resource forest.

As Sheldon from The Big Bang Theory may say “oh – what fresh hell is this?”. You’d think that if you export a prompt, it would give you a file that is supported for import, right? Not so fast. Seems that the exported files are 16Khz, but, as the error above states, we need 8Khz. And ONLY 8Khz. And the Export-UMPrompt doesn’t provide a parameter to specify the exported file properties (wouldn’t that be nice?).