The IBM PowerLinux 7R2 server delivers the outstanding performance of the IBM POWER7+ processor in a dense, highly efficient 2U rack-optimized form factor for Linux clients. It is ideal for running multiple Linux infrastructure and application workloads, virtualized with PowerVM® , more economically than traditional Linux servers. Take advantage of the scalability and capacity of the IBM PowerLinux 7R2 by leveraging IBM's feature-rich PowerVM virtualization technology to fully utilize the server's capacity and deploy virtual partitions faster. You can move workloads as needed across PowerLinux and Power Systems servers with Live Partition Mobility.

The PowerLinux 7R2 server supports a maximum of 16 DDR3 DIMM slots, with four DIMM slots included in the base configuration and 12 DIMM slots available with three optional memory riser cards, allowing for a maximum system memory of 512 GB.

Memory features (two memory DIMMs per feature) supported are 8 GB, 16 GB, 32 GB, and 64 GB and run at speeds of 1066 MHz. Also, PowerVM now features Active Memory Sharing, the technology that allows you to intelligently exchange memory between running partitions for increased optimization of physical memory resources. Active Memory Sharing enables the sharing of a pool of physical memory among logical partitions (LPARs) on a single server, helping to increase memory utilization and drive down system costs.

The PowerLinux 7R2 server offers three storage backplane options. The first supports three SFF SAS HDDs or SSDs, a SATA DVD, and a half-high tape drive. The second supports six SFF SAS HDDs or SSDs and a SATA DVD. These two choices both provide an integrated SAS controller, offering RAID 0, 1, and 10 support. The third supports six SFF SAS HDDs or SSDs, and a SATA DVD, and adds support for Dual Write Cache RAID 5, RAID 6, and an external SAS port. HDDs and SSDs are hot-swap and front accessible with each of the three alternatives.

Other integrated features include:

Five PCIe x8 Gen2 Low Profile expansion slots.

PCIe2 LP 4-port 1GbE Adapter.

Two GX++ slots for 12X I/O loop.

Service Processor.

Integrated SAS/SATA controller for HDD, SSD, tape, and DVD in the system unit, supporting RAID 0, 1, and 10. RAID 5 and RAID 6 are available.

EnergyScale technology.

Two system ports, three USB ports, and two HMC ports.

Redundant and hot-swap power.

Redundant and hot-swap cooling.

The PowerLinux system is specifically designed for emerging workloads that are proven ideal for a virtualized scale-out, Linux server environment. The PowerLinux 7R2 server benefits from POWER7+ performance, Intelligent Threads technology, and high memory and I/O bandwidth. These workloads benefit from POWER7+ processor performance, virtualization efficiencies, unique workload optimizing features, and industry-leading reliability, availability, and scalability at prices comparable with traditional Linux servers.

IBM is investing in new technologies to further advance the value of the PowerLinux 7R2 server for emerging and traditional workloads.

The PowerLinux 7R2 server is ordered using either feature #ELBC for a configuration with two POWER7+ 3.6 GHz processor modules or feature #ELBD for a configuration with two POWER7+ 4.2 GHz processor modules.

In addition to the two processor modules, the minimum PowerLinux 7R2 initial order must include 16 processor activations, 32 GB of memory, two HDD/SDDs, an Ethernet adapter, a storage backplane, two power supplies and two power cords, IBM PowerVM for IBM PowerLinux or GPFS , an operating system indicator, and a Language Group Specify.

The minimum defined initial order configuration, if no choice is made, is as follows:

Note: The first two memory features chosen on an initial order are installed in the nonfeaturized memory riser card. When 4 x #EL15 are chosen to meet the minimum memory requirements, 1 x #EL0A must be ordered. #EL0A is not allowed with #EL2Q, #EL2R, or #EL2V.
Note: Alternative configuration options are available on a special bid basis from your IBM representative or Business Partner.
Note: No internal DASD is required if feature 0837 (Boot from SAN) is selected. A Fibre Channel or Fibre Channel over Ethernet adapter must be ordered if feature 0837 is selected.

Dynamic logical partitioning

The dynamic logical partitioning function provides enhanced resource management for the PowerLinux 7R2 server. Dynamic LPAR allows available system resources to be quickly and easily configured across multiple logical partitions to meet the rapidly changing needs of your business.

Dynamic LPAR also allows you to add new system resources such as new HDDs or SSDs into your system's configuration without requiring a reboot. If the IBM PowerVM for IBM PowerLinux (#EC22) feature is installed in the system, a maximum of 20 dynamic LPARs for each physical processor can be defined, with a PowerLinux 7R2 system maximum of 320 dynamic LPARs.

If implementing dynamic logical partitioning:

An HMC or IVM is required to manage POWER7+ processor-based servers implementing partitioning. Multiple POWER7+ processor-based servers can be supported by a single HMC.

If an HMC is used to manage any POWER7+ processor-based server, the HMC must be a CR3, or later, model rack-mount HMC or C05, or later, deskside HMC.

When IBM Systems Director is used to manage an HMC or if the HMC manages more than 254 partitions, the HMC should have 3 GB of RAM minimum and be a CR3 model, or later, rack-mount or a C06, or later, deskside.

If installing IBM Systems Director:

IBM Systems Director Editions for Power Systems Version 6.3 or later are required.

If installing IBM Systems Director VMControl :

IBM Systems Director VMControl Version 2.4 or later is required.

VMControl is included in IBM Systems Director Express® Edition.

IBM PowerVM is required to run VMControl.

VMControl Enterprise Edition requires IBM Systems Director Version 6.3 or later. If the product is installed on an older version of IBM Systems Director, you will be prompted to perform an upgrade before accessing full functionality.

IBM PowerVM for IBM PowerLinux (#EC22)

Either IBM PowerVM for PowerLinux or GPFS is required on the PowerLinux 7R2.

IBM PowerVM for IBM PowerLinux allows clients to create partitions in units of less than 1 CPU (sub-CPU LPARs) and allows the same system I/O to be virtually added to these partitions. The feature also includes a software component that provides cross-partition workload management.

At initial order entry, selecting feature #EC22 will result in Micro-Partitioning to be enabled during manufacture and the enabling software media and publications to be shipped to the client. When you order a feature #EC22 as an MES, an activation key will be posted on an IBM website, and you must retrieve it and install it on the system.

Virtual machines, or logical partitions (LPARs), are managed using built-in Integrated Virtualization Manager (IVM) software or optionally through use of a Hardware Management Console (HMC).

If any processors in a system have the Virtualization feature, all active processors must have it.

Once the Virtualization feature is installed in a system, it cannot be removed.

IBM PowerVM 2.2 or later, and a supported Linux operating system level are minimum requirements for performing Live Partition Mobility functions on POWER7+ . Refer to the Software requirements section for more information on minimum Linux operating system levels.

Active Memory Sharing is supported with RHEL 6 and SLES 11 SP2.

Other features of IBM PowerVM for IBM PowerLinux :

If any processors in a system have the Virtualization feature, all active processors must have it.

Once the Virtualization feature is installed in a system, it cannot be removed.

Virtual Ethernet and Virtual Storage are part of PowerVM Editions.

IBM PowerVM for IBM PowerLinux also includes Live Partition Mobility, which allows for the movement of a logical partition from one POWER6® or POWER7® server to another with no application downtime, and Active Memory Sharing, which dynamically reallocates memory between running logical partitions on a server.

I/O drawer availability

Two 12X attached I/O drawers are supported on the PowerLinux 7R2, providing extensive capability to expand the overall server expandability and connectivity:

Feature #5802/EL36 provides 10 PCIe slots and 18 SFF SAS DASD slots.

Feature #5877/EL37 provides 10 PCIe slots.

Two disk-only I/O drawers are supported on the PowerLinux 7R2, providing large storage capacity and multiple partition support:

Feature #5887/EL1S EXP24S holds 2.5-inch SAS disks or SSDs.

Feature #EDR1/EL30 EXP30 Ultra SSD I/O Drawer holds 30 SSDs.

A single feature #5887/#EL1S drawer can be cabled to the CEC external SAS port when a feature #EL0V/EL0Y DASD backplane is installed in the PowerLinux 7R2. A 3 Gbps YI cable (#3687) is used to connect the drawer to the CEC external SAS port.

12X I/O Drawer PCIe, SFF Disk (#5802 or #EL36 (Reduced price))

This feature provides a 4U high, 19-inch I/O drawer containing 10 PCIe 8x I/O adapter slots and 18 SAS hot-swap SFF SAS disk bays, which can be used for either disk drives or SSDs. Using 600 GB disk drives, each feature #5802 drawer provides up to 10.8 TB of storage.

The 18 disk bays can be organized into either one group of 18 bays, two groups of nine slots, or four groups of four or five bays. Selecting either one, two, or four groups of drive bays is done with a mode switch on the drawer.

A maximum of two feature #5802/EL36 drawers can be placed on the same 12X loop. Mixing feature #5802/EL36 and feature #5877/EL37 on the same loop is supported with a maximum of two drawers total per loop. The PCIe adapter slots use Gen3 blind-swap cassettes and support hot plugging of adapter cards. A minimum configuration of two 12X DDR cables and two ac power cables and two SPCN cables is required to ensure proper redundancy. 12X SDR cables are not supported. The drawer attaches to the host CEC enclosure with a 12X adapter in a GX slot via 12X DDR cables (#1861/1862/1864/1865). The PowerLinux 7R2 uses the GX++ Dual-port 12x Channel Attach (#EJ0G) adapter to attach a feature #5802/EL36 12X I/O Drawer. The feature #EJ0G provides double data rate (DDR) capacity bandwidth.

12X I/O Drawer PCIE, No Disk (#5877 or #EL37 (Reduced price))

This feature provides a 4U high, 19-inch I/O drawer containing 10 PCIe 8x I/O adapter slots. A maximum of two feature #5877/EL37 drawers can be placed on the same 12X loop. Mixing feature #5802/EL36 and #5877/EL37 on the same loop is supported with a maximum of two drawers total per loop. The PCIe adapter slots use Gen3 blind-swap cassettes and support hot plugging of adapter cards. A minimum configuration of two 12X DDR cables and two ac power cables and two SPCN cables is required to ensure proper redundancy. 12X SDR cables are not supported. The drawer attaches to the host CEC enclosure with a 12X adapter in a GX slot via 12X DDR cables (#1861/1862/1864/1865).

The EXP24S SFF Gen2-bay Drawer is an expansion drawer with twenty-four 2.5-inch SFF SAS bays. It supports up to 24 hot-swap SFF SAS HDDs on POWER6 or POWER7 servers in 2U of 19-inch rack space. The EXP24S bays are controlled by SAS adapters/controllers attached to the I/O drawer by SAS X or Y cables.

The EXP24S uses Gen2 or SFF-2 SAS drives that physically do not fit in the Gen1 or SFF-1 bays of the POWER7+ system unit or 12X PCIe I/O Drawers or vice versa.

The following SFF-2/Gen2 SAS drives can be used in the EXP24S with the PowerLinux 7R2:

HDDs

10k RPM 300 GB (#EL1N)

15k RPM 300 GB (#EL1P)

10k RPM 600 GB (#EL1Q)

15k RPM 146 GB (#EL1M)

10k RPM 900 GB (#EL1R)

SSDs

177 GB (#EL1K)

377 GB (#EL1L)

The SAS adapters/controllers that support the EXP24S are:

PCIe Dual-x4 SAS Adapter 3 Gb (#EL10)

Up to 24 HDDs can be supported with any of the supported SAS adapters/controllers.

The EXP24S has a fixed-length set of rails that allows it to fit in standard Power Systems 19-inch racks such as the 7014-T42 or 7014-T00 or the feature #0551 or #0553.

EXP30 Ultra SSD I/O Drawer (#EDR1 or #EL30 (Reduced price))

Feature #EDR1/EL30 (Reduced price) is a 1U high I/O drawer providing 30 hot-swap SSD bays and a pair of integrated large write cache, high-performance SAS controllers. Ultra-high levels of performance are provided without using any PCIe slots on the POWER7+ server in an ultra-dense packaging design.

The two high-performance, integrated SAS controllers each physically provide 3.1 GB write cache. Working as a pair, they provide mirrored write cache data and controller redundancy. The cache contents are designed to be protected by built-in flash memory in case of power failure. If the pairing is broken, write cache is not used after existing cache content is written out to the drive and performance will probably be slowed until the controller pairing is re-established.

Each controller is connected to a GX++ PCIe adapter in a server (for example #1914) over a PCIe x8 Cable (example: #EN05 or #EN07 or #EN08). Usually both controllers are attached to one server, but each controller can be assigned to a different server or partition or VIOS. Active/Active capability is supported assuming at least two RAID arrays. The controllers provide RAID 0, RAID 5, RAID 6, and RAID 10 for Linux and VIOS. Linux also provides OS mirroring (LVM). The adapter's CCIN is 57C3.

eMLC SSD is designed to fit in the Ultra drawer bays such as the 387GB SSD (#EL34). A minimum of six SSDs are required in each Ultra drawer. Each controller can access all 30 SSD bays. The bays can be configured as one set of bays run by a pair of controllers working together. Or the bays can be divided into two logical sets where each of the two controllers "owns" one of the logical sets. With proper software, if one of the controllers fails, the other controller can run both sets of bays.

The IBM PowerLinux Big Data Solution for InfoSphere Streams supports General Parallel File System V3.4 or later. IBM's General Parallel File System enables fast, efficient, and seamless management of petabytes of data and billions of files over a big data cluster. For more information about GPFS , refer to

The packages for the open source applications are distributed in the supported SUSE and Red Hat releases. These workloads can be installed and configured with the IBM Installation Toolkit, an optional, no-charge utility available for download from IBM

The packages for the open source applications are distributed in the supported SUSE and Red Hat releases. These workloads can be installed and configured with the IBM Installation Toolkit, an optional, no-charge utility available for download from IBM

19-inch racks

The PowerLinux 7R2 (8246-L2T) is designed to mount in the 36U 7014-T00 (#0551) or the 42U 7014-T42 (#0553) rack. These racks are built to the 19-inch EIA standard. When you order a new 8246 system, you can also order the appropriate 7014 rack model with the system hardware on the same initial order. IBM is making the racks available as features of the 8246-L2S when you order additional I/O drawer hardware for an existing system (MES order). The rack feature number should be used if you want IBM to integrate the newly ordered I/O drawer in a 19-inch rack before shipping the MES order.

1.8-meter rack (#0551)

The 1.8-meter rack (#0551) is a 36 EIA unit rack. The rack that is delivered as feature #0551 is the same rack delivered when you order the 7014-T00 rack; the included features may be different. Some features that are delivered as part of the 7014-T00 must be ordered separately with the feature #0551. Order the feature #0551 only when required to support rack integration of MES orders prior to shipment from IBM .

2.0-meter rack (#0553)

The 2.0-meter rack (#0553) is a 42 EIA unit tall rack. The rack that is delivered as feature #0553 is the same rack delivered when you order the 7014-T42 rack; the included features may be different. Some features that are delivered as part of the 7014-T42 must be ordered separately with the feature #0553. Order the feature #0553 only when required to support rack integration of MES orders prior to shipment from IBM .

IBM Power Systems Deployment-ready Services

IBM offers a portfolio of integration, configuration, and customization services for IBM Power Systems . These Deployment-ready Services are designed to accelerate solution deployment and reduce related resources and cost. Offerings include:

Reliability, availability, and serviceability (RAS) features

Reliability, fault tolerance, and data correction

The reliability of systems starts with components, devices, and subsystems that are designed to be highly reliable. The POWER7+ processor SCM uses lower-voltage technology, improving reliability with stacked latches to reduce soft error (SER) susceptibility. During the design and development process, subsystems go through rigorous verification and integration testing processes. During system manufacturing, systems go through a thorough testing process to help ensure the highest level of product quality.

The system cache and memory offer ECC (error checking and correcting) fault-tolerant features. ECC is designed to correct environmentally induced, single-bit, intermittent memory failures and single-bit hard failures. With ECC, the likelihood of memory failures will be reduced. ECC also provides double-bit memory error detection that helps protect data in the event of a double-bit memory failure.

Memory error correction extensions

The memory has single-bit-error correction and double-bit-error detection ECC circuitry. The ECC code is also designed such that the failure of any one specific memory module within an ECC word by itself can be corrected absent any other fault.

Memory protection features include scrubbing to detect errors, a means to call for the deallocation of memory pages for a pattern of correctable errors detected, and signaling deallocation of a logical memory block when an error occurs that cannot be corrected by the ECC code.

Fault monitoring functions

Disk drive fault tracking is designed to alert the system administrator of an impending disk drive failure before it impacts operation.

Mutual surveillance

The Service Processor monitors the operation of the firmware during the boot process, and also monitors the hypervisor for termination. The hypervisor monitors the Service Processor and will perform a reset/reload if it detects the loss of the Service Processor. If the reset/reload does not correct the problem with the Service Processor, the hypervisor will notify the operating system and the operating system can take appropriate action, including calling for service.

Environmental monitoring functions

POWER7+ based servers include a range of environmental monitoring functions:

Temperature monitoring warns the system administrator of potential environmental-related problems by monitoring the air inlet temperature. When the inlet temperature rises above a warning threshold, the system initiates an orderly shutdown. When the temperature exceeds the critical level or if the temperature remains above the warning level for too long, the system will shut down immediately.

Fan speed is controlled by monitoring actual temperatures on critical components and adjusting accordingly. If internal component temperatures reach critical levels, the system will shut down immediately, regardless of fan speed. When a redundant fan fails, the system calls out the failing fan and continues running. When a nonredundant fan fails, the system shuts down immediately.

Availability enhancement functions

The POWER7+ family of systems continues to offer and introduce significant enhancements designed to increase system availability.

POWER7+ processor functions

As in POWER6 and POWER7 , the POWER7+ processor has the ability to do processor instruction retry and alternate processor recovery for a number of core-related faults. This significantly reduces exposure to both hard (logic) and soft (transient) errors in the processor core. Soft failures in the processor core are transient (intermittent) errors, often due to cosmic rays or other sources of radiation, and generally are not repeatable. When an error is encountered in the core, the POWER7+ processor will first automatically retry the instruction. If the source of the error was truly transient, the instruction will succeed and the system will continue as before. On IBM systems prior to POWER6 , this error would have caused a checkstop.

Hard failures are more difficult, being true logical errors that will be replicated each time the instruction is repeated. Retrying the instruction will not help in this situation. As in POWER6 and POWER7 , POWER7+ processors have the ability to extract the failing instruction from the faulty core and retry it elsewhere in the system for a number of faults, after which the failing core is dynamically deconfigured and called out for replacement. These systems are designed to avoid a full system outage.

POWER7+ single processor check stopping

As in POWER6 , POWER7+ includes single processor check stopping for certain faults that cannot be handled by the availability enhancements described in the preceding section. This significantly reduces the probability of any one processor affecting total system availability.

Partition availability priority

Also available is the ability to assign availability priorities to partitions. If an alternate processor recovery event requires spare processor resources in order to protect a workload, when no other means of obtaining the spare resources is available, the system will determine which partition has the lowest priority and attempt to claim the needed resource. On a properly configured POWER7+ processor-based server, this allows that capacity to be first obtained from, for example, a test partition instead of a financial accounting system.

POWER7+ cache availability

The L2 and L3 caches in the POWER7+ processor are protected with double-bit detect, single-bit correct error detection code (ECC). In addition, the caches maintain a cache line delete capability. A threshold of correctable errors detected on a cache line can result in the data in the cache line being purged and the cache line removed from further operation without requiring a reboot. An ECC uncorrectable error detected in the cache can also trigger a purge and delete of the cache line. This results in no loss of operation if the cache line contained data unmodified from what was stored in system memory. Modified data would be handled through Special Uncorrectable Error handling. L1 data and instruction caches also have a retry capability for intermittent error and a cache set delete mechanism for handling solid failures. In addition, the POWER7+ processors also have the ability to dynamically substitute a faulty bit-line in an L3 cache dedicated to a processor with a spare bit-line.

Special Uncorrectable Error handling

Special Uncorrectable Error (SUE) handling prevents an uncorrectable error in memory or cache from immediately causing the system to terminate. Rather, the system tags the data and determines whether it will ever be used again. If the error is irrelevant, it will not force a check stop. If the data is used, termination may be limited to the program/kernel or hypervisor owning the data; or the I/O adapters controlled by an I/O hub controller would freeze if data were transferred to an I/O device.

PCI extended error handling

PCI extended error handling (EEH)-enabled adapters respond to a special data packet generated from the affected PCI slot hardware by calling system firmware, which will examine the affected bus, allow the device driver to reset it, and continue without a system reboot. For Linux , EEH support extends to the majority of frequently used devices, although some third-party PCI devices may not provide native EEH support.

Predictive failure and dynamic component deallocation

Servers with POWER® processors have long had the capability to perform predictive failure analysis on certain critical components such as processors and memory. When these components exhibit certain symptoms that may indicate a failure is imminent, the system can dynamically deallocate and call home, when enabled, about the failing part before the error is propagated system-wide. In many cases, the system will first attempt to reallocate resources in such a way that will avoid unplanned outages. In the event that insufficient resources exist to maintain full system availability, these servers will attempt to maintain partition availability by user-defined priority.

Uncorrectable error recovery

When the auto-restart option is enabled, the system can automatically restart following an unrecoverable software error, hardware failure, or environmentally induced (ac power) failure.

Serviceability

The purpose of serviceability is to repair the system while attempting to minimize or eliminate service cost (within budget objectives), while maintaining high user satisfaction. Serviceability includes system installation, MES (system upgrades/downgrades), and system maintenance/repair. Depending upon the system and warranty contract, service may be performed by the client, an IBM representative, or an authorized warranty service provider.

The serviceability features delivered in this system provide a highly efficient service environment by incorporating the following attributes:

The HMC is a dedicated server that provides functions for configuring and managing servers for either partitions or a full-system partition using a GUI or command-line interface (CLI). An HMC attached to the system allows support personnel (with client authorization) to remotely log in to review error logs and perform remote maintenance if required.

The POWER7+ processor-based platforms support two main service environments:

Attachment to one or more HMCs is a supported option by the system. This is the default configuration for servers supporting logical partitions with dedicated or virtual I/O. In this case, all servers have at least one logical partition.

No HMC. There are two service strategies for non-HMC systems.

Full system partition: A single partition owns all the server resources and only one operating system may be installed.

Partitioned system: In this configuration, the system can have more than one partition and can be running more than one operating system. In this environment, partitions are managed by the Integrated Virtualization Manager (IVM), which provides some of the functions provided by the HMC.

Service Interface

The Service Interface allows support personnel to communicate with the service support applications in a server using a console, interface, or terminal. Delivering a clear, concise view of available service applications, the Service Interface allows the support team to manage system resources and service information in an efficient and effective way. Applications available via the Service Interface are carefully configured and placed to give service providers access to important service functions.

Different service interfaces are used, depending on the state of the system and its operating environment. The primary service interfaces are:

LEDs

Operator Panel

Service Processor menu

Operating system service menu

Service Focal Point on the HMC

Service Focal Point Lite on IVM

In the light path LED implementation, the system can clearly identify components for replacement by using specific component-level LEDs, and can also guide the servicer directly to the component by signaling (turning on solid) the amber system fault LED, the enclosure fault LED, and the component FRU fault LED. The servicer can also use the identify function to blink the FRU-level LED. When this function is activated, a roll-up to the blue enclosure locate and system locate LEDs will occur. These LEDs will turn on solid and can be used to follow the light path from the system to the enclosure and down to the specific FRU.

First Failure Data Capture and error data analysis

First Failure Data Capture (FFDC) is a technique that helps ensure that when a fault is detected in a system, the root cause of the fault will be captured without the need to re-create the problem or run any sort of extended tracing or diagnostics program. For the vast majority of faults, a good FFDC design means that the root cause can also be detected automatically without servicer intervention. FFDC information, error data analysis, and fault isolation are necessary to implement the advanced serviceability techniques that enable efficient service of the systems and to help determine the failing items. In the rare absence of FFDC and error data analysis, diagnostics are required to re-create the failure and determine the failing items.

FFDC information, error data analysis, and fault isolation are necessary to implement the advanced serviceability techniques that enable efficient service of the systems and to help determine the failing items.

In the rare absence of FFDC and error data analysis, diagnostics are required to re-create the failure and determine the failing items.

Diagnostics

General diagnostic objectives are to detect and identify problems such that they can be resolved quickly. Elements of IBM's diagnostics strategy include:

Provide a common error code format equivalent to a system reference code, system reference number, checkpoint, or firmware error code.

Provide fault detection and problem isolation procedures. Support remote connection ability to be used by the IBM Remote Support Center or IBM Designated Service.

Because of the FFDC technology designed into IBM servers, it is not necessary to perform re-create diagnostics for failures or require user intervention. Solid and intermittent errors are designed to be correctly detected and isolated at the time the failure occurs. Runtime and boot-time diagnostics fall into this category.

Stand-alone diagnostics

As the name implies, stand-alone or user-initiated diagnostics require user intervention. The user must perform manual steps, including:

Compact disk-based diagnostics

Keying in commands

Interactively selecting steps from a list of choices

Concurrent maintenance

The system will continue to support concurrent maintenance of power, cooling, HDD or SSD, DVD, and firmware updates (when possible). The determination of whether a firmware release can be updated concurrently is identified in the readme information file released with the firmware.

Service labels

Service providers use these labels to assist them in performing maintenance actions. Service labels are found in various formats and positions, and are intended to transmit readily available information to the servicer during the repair process. Following are some of these service labels and their purpose:

Location diagrams: Location diagrams are located on the system hardware, relating information regarding the placement of hardware components. Location diagrams may include location codes, drawings of physical locations, concurrent maintenance status, or other data pertinent to a repair. Location diagrams are especially useful when multiple components are installed such as DIMMs, CPUs, processor books, fans, adapter cards, LEDs, and power supplies.

Remove/replace procedures: Service labels that contain remove/replace procedures are often found on a cover of the system or in other spots accessible to the servicer. These labels provide systematic procedures, including diagrams, detailing how to remove/replace certain serviceable hardware components.

Arrows: Numbered arrows are used to indicate the order of operation and serviceability direction of components. Some serviceable parts such as latches, levers, and touch points need to be pulled or pushed in a certain direction and certain order for the mechanical mechanisms to engage or disengage. Arrows generally improve the ease of serviceability.

Packaging for service

The following service enhancements are included in the physical packaging of the systems to facilitate service:

Color coding (touch points): Terracotta-colored touch points indicate that a component (FRU/CRU) can be concurrently maintained. Blue-colored touch points delineate components that are not concurrently maintained -- those that require the system to be turned off for removal or repair.

Tool-less design: Selected IBM systems support tool-less or simple tool designs. These designs require no tools or simple tools such as flathead screw drivers to service the hardware components.

Positive retention: Positive retention mechanisms help to assure proper connections between hardware components such as cables to connectors, and between two cards that attach to each other. Without positive retention, hardware components run the risk of becoming loose during shipping or installation, preventing a good electrical connection. Positive retention mechanisms like latches, levers, thumb-screws, pop Nylatches (U-clips), and cables are included to help prevent loose connections and aid in installing (seating) parts correctly. These positive retention items do not require tools.

Error handling and reporting

In the event of system hardware or environmentally induced failure, the system runtime error capture capability systematically analyzes the hardware error signature to determine the cause of failure. The analysis result will be stored in system NVRAM. When the system can be successfully restarted either manually or automatically, the error will be reported to the operating system. Error Log Analysis (ELA) can be used to display the failure cause and the physical location of the failing hardware.

With the integrated Service Processor, the system has the ability to automatically send out an alert via phone line to a pager or call for service in the event of a critical system failure. A hardware fault will also turn on the amber system fault LED located on the system unit to alert the user of an internal hardware problem. The indicator may also be set to blink by the operator as a tool to allow system identification. For identification, the blue locate LED on the enclosure and at the system level will turn on solid. The amber system fault LED will be on solid when an error condition occurs.

On POWER7+ processor-based servers, hardware and software failures are recorded in the system log. When an HMC is attached, an ELA routine analyzes the error, forwards the event to the Service Focal Point (SFP) application running on the HMC, and notifies the system administrator that it has isolated a likely cause of the system problem. The Service Processor event log also records unrecoverable checkstop conditions, forwards them to the SFP application, and notifies the system administrator. Once the information is logged in the SFP application, if the system is properly configured, a call home service request will be initiated and the pertinent failure data with service parts information and part locations will be sent to an IBM service organization. Customer contact information and specific system-related data such as the machine type, model, and serial number, along with error log data related to the failure, are sent to IBM Service.

Live Partition Mobility

With Live Partition Mobility you can migrate an AIX® or Linux partition running on one POWER7 or POWER7+ partition system to another POWER6 , POWER7 , or POWER7+ system without disrupting services. Also, IBM i and Linux partitions are enabled to migrate to another system without disrupting services. The migration transfers the entire system environment, including processor state, memory, attached virtual devices, and connected users. It provides continuous operating system and application availability during planned partition outages for repair of hardware and firmware faults, or continuous availability during a concurrent repair that requires freeing up CEC resources.

Service Processor

The Service Processor provides the capability to diagnose, check the status of, and sense the operational conditions of a system. It runs on its own power boundary and does not require resources from a system processor to be operational to perform its tasks.

The Service Processor supports surveillance of the connection to the HMC and to the system firmware (hypervisor). It also provides several remote power control options, environmental monitoring, reset, restart, remote maintenance, and diagnostic functions, including console mirroring. The Service Processor menus (ASMI) can be accessed concurrently with system operation, allowing nondisruptive abilities to change system default parameters.

Call home

Call home refers to an automatic or manual call from the client's location to the IBM support structure with error log data, server status, or other service-related information. Call home invokes the service organization in order for the appropriate service action to begin. Call home can be done through HMC or most non-HMC managed systems. While configuring call home is optional, clients are encouraged to implement this feature in order to obtain service enhancements such as reduced problem determination and faster and potentially more accurate transmittal of error information. In general, using the call home feature can result in increased system availability. The Electronic Service Agent application can be configured for automated call home. Refer to the next section for specific details on this application.

IBM Electronic Services

Electronic Service Agent and the IBM Electronic Services web portal comprise the IBM Electronic Services solution -- dedicated to providing fast, exceptional support to IBM clients. IBM Electronic Service Agent is a no-charge tool that proactively monitors and reports hardware events such as system errors, performance issues, and inventory. Electronic Service Agent can help you focus on your company's business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues.

Integrated in the operating system in addition to the HMC, Electronic Service Agent is designed to automatically and electronically report system failures and client-perceived issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by Electronic Service Agent also can be viewed on the secure Electronic Services web portal and used to improve problem determination and resolution between the client and the IBM support team. As part of an increased focus to provide even better service to IBM clients, Electronic Service Agent tool configuration and activation comes standard with the system. In support of this effort, a new HMC External Connectivity security whitepaper has been published, which describes data exchanges between the HMC and the IBM Service Delivery Center (SDC) and the methods and protocols for this exchange. To read the whitepaper and prepare for Electronic Service Agent installation, go to the "Reference Guide" section at

Benefits

Increased uptime:

Electronic Service Agent is designed to enhance the warranty and maintenance service by providing faster hardware error reporting and uploading of system information to IBM Support. This can optimize the time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. And 24x7 monitoring and reporting means no more dependency on human intervention or off-hours client personnel when errors are encountered in the middle of the night.

Security:

Electronic Service Agent is secure in monitoring, reporting, and storing the data at IBM . Electronic Service Agent securely transmits via the Internet (HTTPS or VPN) and can be configured to communicate securely through gateways to provide clients a single point of exit from their site. Communication between the client and IBM flows only one way. Activating Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. Your business applications or business data is never transmitted to IBM .

More accurate reporting:

Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, clients are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support:

Using the IBM ID entered during activation, you can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Services website.

The Electronic Services web portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This web portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The newly improved My Systems and Premium Search functions make it even easier for Electronic Service Agent-enabled clients to track system inventory and find pertinent fixes.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by IBM Electronic Service Agent . Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Service Agent information that has been collected from the system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, visit the following website or contact an IBM Systems Services Representative

Accessibility by people with disabilities

Section 508 of the US Rehabilitation Act

IBM PowerLinux 7R2 server is capable as of March 15, 2013, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

IBM intends to provide to those customers with VIOS 2.2.1 the ability to run that environment on the new Power 710 (8231-E1D), PowerLinux 7R1 (8246-L1D, 8246-L1T), Power 720 (8202-E4D), Power 730 (8231-E2D), PowerLinux 7R2 (8246-L2D, 8246-L2T), Power 740 (8205-E6D), Power 750 (8408-E8D), and Power 760 (9109-RMD).

Red Hat statement of direction

IBM intends to continue to work with Red Hat to provide support for the new Power 710 (8231-E1D), PowerLinux 7R1 (8246-L1D, 8246-L1T), Power 720 (8202-E4D), Power 730 (8231-E2D), PowerLinux 7R2 (8246-L2D, 8246-L2T), Power 740 (8205-E6D), Power 750 (8408-E8D) and Power 760 (9109-RMD) with an upcoming Red Hat Enterprise Linux 6 release. For additional questions about the availability of this release and supported HW servers, consult the Red Hat Hardware Catalog at

IBM intends to provide support for pre-install of an upcoming Red Hat Enterprise Linux 6 release on the new Power 710 (8231-E1D), PowerLinux 7R1 (8246-L1D, 8246-L1T), Power 720 (8202-E4D), Power 730 (8231-E2D), PowerLinux 7R2 (8246-L2D, 8246-L2T), Power 740 (8205-E6D), Power 750 (8408-E8D) and Power 760 (9109-RMD) systems.

Standard Red Hat disclaimer

Information concerning Red Hat Enterprise Linux was obtained from Red Hat. Questions concerning Red Hat Enterprise Linux should be directed to Red Hat, as Red Hat Enterprise Linux is not an IBM product. Red Hat Enterprise Linux is sold or licensed, as the case may be, to users under Red Hat's terms and conditions. Availability and support is the responsibility of Red Hat. IBM IS NOT LIABLE AND MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING RED HAT ENTERPRISE LINUX, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITION OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Moreover, all statements regarding IBM's or Red Hat's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. Information regarding potential future third-party products that may work with an IBM product should not be relied on in making a purchase decision. The information mentioned regarding potential future third-party products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future third-party products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for IBM or Red Hat products remain at IBM's or Red Hat's sole discretion, as applicable.

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remain at our sole discretion.

The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is located at

IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

Note: The maximum measured value is the worst case power consumption expected from a fully populated server under an intensive workload. The maximum measured value also accounts for component tolerance and non-ideal operating conditions. Power consumption and heat load vary greatly by server configuration and utilization. The IBM Systems Energy Estimator should be used to obtain a heat output estimate based on a specific configuration.

This equipment is subject to FCC rules and shall comply with the appropriate FCC rules before final delivery to the buyer or centers of distribution.

US: FCC Class A

Europe: CISPR 22 Class A

Japan: VCCI-A

Korea: Korean Requirement Class A

China: People's Republic of China commodity inspection law Class A

Homologation -- Telecom environmental testing (Safety and EMC): Homologation approval for specific countries has been initiated with the IBM Homologation and Type Approval (HT&A) organization in LaGaude, France. This Power Systems model and applicable features meet the environmental testing requirements of the country telecom and have been designed and tested in compliance with the Full Quality Assurance Approval (FQAA) process as delivered by the British Approval Board for Telecom (BABT), the UK Telecom regulatory authority.

This product is not certified for connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

The product is in compliance with IBM Corporate Bulletin C-B 0-2594-000 Statement of Conformity of IBM Product to External Standard (Suppliers Declaration).

Homologation

This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

Hardware requirements

PowerLinux 7R2 minimum system configuration

The PowerLinux 7R2 offers 16-core configurations with two processor modules. The PowerLinux 7R2 can contain up to 512 GB of system memory (128 GB maximum per memory riser card).

The PowerLinux 7R2 offers five PCIe x8 Gen2 slots and one PCIe x4 Gen2 Low Profile slot, and three or six SFF HDDs/SDDs and one or two media devices, depending on the storage backplane selected.

PowerLinux 7R2 initial order must include a minimum of the following items:

Note: The first two memory features chosen on an initial order are installed in the nonfeaturized memory riser card. When 4 x #EL15 are chosen to meet the minimum memory requirements, 1 x #EL0A must be ordered. #EL0A is not allowed with #EL2Q, #EL2R, or #EL2V.

Note: Feature #1995 requires feature #2053.
Note: No internal HDD or SSD is required if feature #0837 (Boot from SAN) is selected. In this case, a Fibre Channel or Fibre Channel over Ethernet adapter must also be ordered.

Two 1925 watt AC Power Supplies (2 x #5532) and two power cords (2 x #6xxx)

Linux Primary Operating System Indicator (#2147)

Choose:

PowerVM for PowerLinux (16 x #EC22)

GPFS (5765-G66)

One Language Group, Specify (#9300 or #97xx)
Note: One nonfeaturized memory riser card is included in the base system. Additional memory riser card features (#EL0K) can be ordered on the PowerLinux 7R2.

RAID

There are multiple protection options for HDD/SSD drives in the SAS SFF bays in PowerLinux 7R2 system units or drives in disk-only I/O drawers. Although protecting drives is always recommended, Linux users may choose to leave some or all drives unprotected at their own risk and IBM supports these configurations.

This HDD/SSD drive protection can be provided by Linux software or by the HDD or SSD hardware controllers. Mirroring of drives is provided by Linux software. In addition, Linux supports controllers providing RAID 0, 1, 5, 6, or 10. To further augment HDD/SSD protection, hot spare capability can be used for protected drives. Specific hot spare prerequisites apply.

An integrated SAS HDD/SSD controller is provided in the PowerLinux 7R2 system unit and provides support for JBOD and RAID 0, 1, and 10 for Linux . It is optionally augmented by RAID 5 and RAID 6 capability when storage backplane feature number EL0V is added to the configuration. Other disk/SSD controllers are provided as PCIe SAS adapters and are supported. PCI Controllers with and without write cache are supported. RAID 5 and RAID 6 on controllers with write cache are supported.

Linux can use disk drives formatted with 512 byte blocks when being mirrored by the operating system. These disk drives must be reformatted to 528 byte sectors when used in RAID arrays. Although a small percentage of the drive's capacity is lost, additional data protection such as ECC and bad block detection is gained in this reformatting. For example, a 300 GB disk drive when reformatted provides around 283 GB. IBM Power SSDs are formatted to 528 bytes.

Software requirements

SUSE Linux Enterprise Server 11 Service Pack 2, or later, with current maintenance updates available from SUSE to enable all planned functionality.

The requirement that a Linux operating system support agreement be in place with the purchase or renewal of a RHEL license can be met in the following ways:

Clients who want IBM Support should select IBM Operational Support Services - SupportLine for Linux on Power Systems servers (5771-LNX or 5773-LNX). Clients who select IBM SupportLine should not select the RHEL combined "Subscription and Support" features that IBM offers.

Clients who want Red Hat support should select one of the RHEL combined Subscription and Support features that IBM offers.

Every RHEL subscription only offering includes IBM Support access to Red Hat technical resources in the event that IBM needs Red Hat's assistance in problem determination and resolution. In order to assure that Red Hat resources are available to assist IBM throughout the hours of support, IBM is providing clients with the appropriate subscription only offering. If clients are purchasing IBM Support with IBM support coverage 24 hours a day, 7 days a week, they must purchase a RHEL Premium Subscription offering. Clients who are purchasing IBM Support without 24 hour access to IBM may purchase a RHEL Standard Subscription offering.

Limitations

System

Integrated system ports are not supported under Linux when the HMC ports are connected to an HMC. Either the HMC ports or the integrated system ports can be used, but not both.

The integrated system ports are supported for modem and asynch terminal connections by Linux . Any other application using serial ports requires a serial port adapter to be installed in a PCI slot. The integrated system ports do not support HACMP configurations.

Hardware Management Console (HMC) Machine Code

Notes for IBM Systems Director and VMControl:

If implementing dynamic logical partitioning:

An HMC or IVM is required to manage POWER7+ processor-based servers implementing partitioning. Multiple POWER7+ processor-based servers can be supported by a single HMC.

If an HMC is used to manage any POWER7+ processor-based server, the HMC must be a CR3, or later, model rack-mount HMC or C05, or later, deskside HMC.

When IBM Systems Director is used to manage an HMC or if the HMC manages more than 254 partitions, the HMC should have 3 GB of RAM minimum and be a CR3 model, or later, rack-mount or a C06, or later, deskside.

If installing IBM Systems Director:

IBM Systems Director Editions for Power Systems V6.3 or later is required.

For more details about the supported operating systems for IBM Systems Director Server, Common Agent, and Platform Agent, visit

VMControl Enterprise Edition requires IBM Systems Director Version 6.3 or later. If the product is installed on an older version of IBM Systems Director, you will be prompted to perform an upgrade before accessing full functionality.

If attaching an HMC to a new server or adding function to an existing server that requires a firmware update, the HMC Machine Code may need to be updated. Machine Code includes firmware and microcode. Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.

To determine the HMC Machine Code level required for the firmware level on any server, go to the following web page to access the Fix Level Recommendation Tool (FLRT) on or after the planned availability date for this product. FLRT will identify the correct HMC Machine Code for the selected system firmware level

If a single HMC is attached to multiple servers, the HMC Machine Code level must be updated to the server with the most recent firmware level. All prior levels of server firmware are supported with the latest HMC Machine Code level.

Support for PowerVM functions such as: new HMC GUI interface for VIOS install; improved transition from IVM to HMC management; support for 802.1 Qbg on virtual Ethernet adapters; ability to update the user's password in Kerberos from the HMC for clients utilizing remote HMC

Boot requirements

Selection of feature 0837 will indicate boot from SAN.

Processor modules

Two processor modules are required on an order with eight processor cores on each processor module. A minimum/maximum of two processor modules are required on a PowerLinux 7R2 order.

Two power cords are required. The PowerLinux 7R2 supports 200-240 V ac power cords.

System memory

A minimum 32 GB of memory is required.

A system must be ordered with a minimum/maximum of 4 x #EL15, or 2 x #EL2Q, or 1 x #EL2R or #EL2V. Maximum memory is 512 GB.

The base machine contains one nonfeaturized memory riser card with four DIMM sockets. Memory features consume two memory DIMM sockets.

The PowerLinux 7R2 offers three optional memory riser card features (3 x #EL0A on initial orders; 3 x #EL0K on MES orders) with an additional four DIMM sockets per feature. Maximum system memory is 128 GB without feature #EL0A/EL0K and 512 GB with three feature #EL0A/EL0K.

A system can be ordered with a single memory feature #EL2R or #EL2V. The second memory feature ordered on the same memory riser card does not have to match the first memory feature. Memory features can be mixed on either memory riser card.

A minimum of one memory feature must be plugged into each memory riser card. Empty memory riser cards are not allowed.

There is a performance benefit when all DIMMs on a memory riser card are of the same capacity.

It is generally recommended that memory be installed evenly across all memory riser cards in the system. Balancing memory across the installed memory riser cards allows memory access in a consistent manner and typically results in the best possible performance for your configuration. However, balancing memory fairly evenly across multiple memory riser cards, compared to balancing memory exactly evenly, typically has a very small performance difference.

Plans for future memory upgrades should be taken into account when deciding which memory feature size to use at the time of initial system order.

The PowerLinux 7R2 contains five x8 Gen2 Low Profile slots and one x4 Gen2 PCIe Low Profile slot, which is restricted to the standard Ethernet adapter.

Graphics adapters

A graphics adapter, keyboard, and mouse are not required in the minimum configuration.

The maximum number of graphics adapters supported in the PowerLinux 7R2 CEC is four.

I/O adapters

Feature #EL11 is required in the 8246-L2T minimum configuration and occupies the x4 slot.

Two GX++ slots are available on the PowerLinux 7R2. The GX++ slot 1 does not share space with the CEC PCIe Low Profile adapter slots. The GX++ slot 2 shares space with the PCIe x4 slot. If a GX++ adapter is plugged into the x4 slot, then the feature #EL11 required LAN adapter must occupy one of the five x8 slots, leaving four x8 slots available for other adapters.

A valid orderable HDD or SSD is required in a minimum configuration. No HDDs or SSDs are required in the CEC if feature #0837 is selected.

A feature #EL01 DAT160 80/160 GB tape feature and a feature #EU23 USB Internal Docking Station for Removable RDX Disk Drive are mutually exclusive. One or the other can be on the system but not both. A minimum of one feature #1107, #EU01, #EU08, or feature #EU15 must be ordered with each feature #1123 or #EU23 ordered.

Note: Six disks or solid-state drives maximum can be installed internally.

Planning information

Cable orders

No cables required.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

IBM Global Financing

Yes

Warranty period

Three years.

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. IBM may request Electronic Service Agent (ESA) activation and you must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives, may be limited in some areas, and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

DASD drive

DASD Media Backplane

DVD drive

Fan Air Baffle

Fan

All PCI Adapters

Memory Riser Card

Power Supply

Line/power cord

Keyboard

Mouse

External cables

Display

Operator Panel

TOD battery

Memory DIMMs

Processor VRM

SAS Conduit Cable

SAS Tape Drive Cables

USB and SAS Tape Drive

USB Tape Drive Signal Cable

Storage Interposer

SPCN Cable

Interlock Switch

RAID Battery

RAID Package Card

RAID Battery Card

To service a Linux system end to end, Linux service and productivity tools must be installed from the web page at

PowerPack is the best way to install required service packages from the website.

Linux call home feature is also supported in a stand-alone system configuration to report serviceable events.

On-site Service:

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is:

9 hours per day, Monday through Friday, excluding holidays, next-business-day response. Calls must be received by 5:00 pm local time in order to qualify for next business day response.

Non-IBM parts service

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response-time objectives and are not guaranteed. See the warranty services information for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. IBM may request Electronic Service Agent (ESA) activation and you must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

Yes

The applicable processor group is: Small.

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 18% for the products in this announcement.

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

Maintenance charges

For additional information on maintenance and pricing, contact your IBM representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

IBM Global Financing offers competitive financing of hardware, software, and services, from both IBM and other manufacturers or vendors.

Financing Power Systems solutions from IBM Global Financing can help you acquire more from existing budgets while helping you conserve cash, and provides a comprehensive end-to-end multi-vendor IT financing solution. This end-to-end approach helps form the foundation of a cohesive technology management strategy that can be superior to ownership. We can help reduce costs compared to purchase, increase ROI, lower Total Cost of Ownership, minimize risk, improve accountability, and enable you to focus on your core business strategies while giving you the ability to make flexible equipment decisions throughout the entire technology lifecycle.

Through our IBM Project Financing program, credit-qualified clients can obtain funding to design and build their entire IT infrastructure, aligning up-front costs to expected project benefits. This could include financing for select facility design and construction, building and structural upgrades, infrastructure equipment, IT hardware, software, services and consulting. Through our Global Asset Recovery Services' buyback program clients can obtain cash for marketable IT assets and dispose of non-marketable assets in a way that complies with environmental laws and regulations.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. For all customer segments offerings, rates, financing terms, offering type, equipment type, and options, may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at