SBI Credit Card Customer Care Number

Looking for a toll-free number to contact SBI credit card customer care. Here is everything you can use to get in touch with SBI credit card department. From SBI credit card toll-free numbers, city-wise customer care helpline numbers, to customer care e-mail IDs, you will find every possible contact in this page.

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SBI Credit Card Customer Care - SMS Number:

If the individual is busy and is unable to resolve his queries by calling the customer care executives, he/she can just send a SMS to the representatives. If the applicant wants to get information regarding the credit card, he/she needs to SMS ‘HELP’ to 5676791. While to get a call back for the representatives, the individual must send an SMS to 9212500888 typing ‘PROBLEM’. They would get a call from the representatives within the next 48 hours.

To get credit card account information

SMS “HELP” to 5676791

To get a call back from SBI representatives

SMS “PROBLEM” to 92125 00888 to get a call back within 48 hours.

SBI Credit Card Customer Care on Twitter:

Send too much time on social media? If the answer is yes, you can be use the time to clear the queries regarding SBI credit cards by just connecting with SBI cards on Twitter. The twitter handle for SBI cards is @SBICard_Connect.

SBI Customer Care on Twitter

Use @SBICard_Connect to reach out to SBI card representatives.

SBI Credit Card Customer Care email ID:

To mail the queries as well to provide feedbacks, individuals can use the e-mail IDs mentioned below:

SBI Credit Card Customer Care Mail ID

feedback@sbicard.com

SBI Credit Card Customer Care - Nodal Officer

Nodalofficer@sbicard.com

Once the mail is received, the representatives will respond within 8 working days.

SBI Credit Card Customer Care Nodal/Escalation Contact Details:

If the cardholder doesn’t get a satisfactory solution to the query or it is not resolved within a specified time, he/she can get in touch with the Head of the Customer Service or the Chief Executive Officer at the e-mail ID mentioned below:

SBI Credit Card Customer Care Postal Address

Individuals can also write a letter asking for resolution of their queries. The letter can be sent on any of the address mentioned below:

SBI Card,

P.O. Bag 28,

GPO,

New Delhi – 110001

Or

Head office

SBI Card,

Correspondence Department,

DLF Infinity Towers,

Tower C, 10-12 Floor, Block 2, Building-3,

DLF Cyber City,

Gurgaon – 122002,

Haryana, India

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SBI Credit Card Customer Care – Grievance Redressal

If no satisfactory solution is provided by the customer care representatives, the individuals can bring the matter to the notice of the bank officials. This can be done by contacting the grievance redressal cell. The process involved in trying to get in touch with the grievance redressal cell of SBI is mentioned below.

Call on 18004253800/1800112211 or send an SMS to 8008202020 typing ‘UNHAPPY’ to get a call back from the customer care representative or submit an online complaint or contact the branch manager where the SBI account is maintained.

If the grievance is not addressed within 10 days of registering the complaint through the ways mentioned above, the bank’s Network Nodal Officer of the state or city can be contacted through phone,fax or e-mail.

In the table mentioned below, you can find the Network Nodal Officers present in different states.

General Manager State Bank of India, Local head Office, S.S. Kovli Road, Thampanoor, Thiruvananthapuram – 695001

0471-2377228
0471-2324088
0417-2377116

agmcustomer.lhotri@sbi.co.in

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If the query is not resolved within five days of contacting the Network Nodal Officer, the matter can be escalated to the Principal Nodal Officer of SBI. The Officer can be contacted at:

Address: Principal Nodal Officer,

General Manager (NBG-Coordination),

State Bank of India,

Corporate Centre,

State Bank Bhavan, Madam Cama Road,

Mumbai 400 021

Fax No: 022-22742431

e-mail: gm.customer@sbi.co.in

Individuals can also contact SBI’s Chairman at the address mentioned below:

Address: Chairman,

State Bank of India,

Corporate Centre,

“State Bank Bhavan”, Madam Cama Road,

Mumbai 400 021

Fax: 022-22742431

e-mail: chairmansbi.customer@sbi.co.in

If the individual’s query is not resolved within 30 days or he/she isn’t satisfied with the kind of solution that was provided, the Banking Ombudsman appointed by the Reserve Bank of India (RBI) can be contacted.

More About State Bank of India:

State Bank of India is the largest public sector bank in the country. It is one of the premier banks in the country and is owned by the government. The bank offers a variety of banking services to its customers. The credit cards offered by SBI are one of the sought-after products in the financial market. This is because it provides the individuals a variety of features and comes with low interest rates.

News About SBI Credit Card Customer Care Number

Sbi Card To Use Chatbots And Artificial Intelligence For A Better Customer Experience

In a bid to offer a better customer experience, SBI Card will soon adopt Artificial Intelligence (AI) and chatbot technologies. With almost 5.9 million users, SBI Card is the second largest credit card issuer in India. Hardayal Prasad, Managing Director & CEO, SBI Card said that these technologies will benefit SBI Card customers on a large scale. Talking about the increase in UPI-based transactions and growing digital wallets, Prasad said that SBI Card does not pose a threat. SBI Card is looking at the developments in the digital space as mere opportunities and not as a threat to the survival of physical cards. He further added that the plastic card era is here to stay in the country for sometime. He revealed that total spends on the SBI Card universe grew 80% in 2017. In addition to focus on technological improvements, SBI card will introduce new products and contribute to the ongoing growth in India’s payment ecosystem, added Prasad. He also revealed that about 50% of new SBI Card customers are coming from SBI since past couple of months. This is up from 35% previously.

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