Help

General

ProMotive.com is an online marketplace for Pros who have significant sales influence within personal and professional communities. A site where professionals and enthusiasts who are looked to as trends setters and “people in the know” are given discounts and insider information straight from manufacturers in with the hopes that they will share this information with their inner circles.

Member’s signup for free on ProMotive.com and find teams to join. These teams could be very broad, like in the case of a team for firefighters, or very specific to an organization, like in the case of the National Outdoor Leadership School (NOLS) Alumni Team. Manufacturers make permanent deep discounts available to members of the team based on who the brand thinks are influential for their Brand. Your discounts are valid for as long as you meet the criteria to be on the team.

Signing up for ProMotive.com is simple and free. Click here to start registering. After entering your email address you will be prompted to create a Member ID and Password and fill out some basic Profile information to allow you to join Teams and get Brand discounts.

If you can’t remember your member ID or email you may also login with either one, then go to the My Account tab to see what your member id is. If you still cannot remember your email address or member ID please contact us and we’d be glad to assist you.

Use the 'My Profile' link (when you are signed into ProMotive.com) to manage your Member ID, Password and/or email address. If you're still having trouble, Contact Us and we will help you to manage your account.

Sometimes email gets trapped in your spam filters, check there first. If you never received your reset email please contact us and we’ll assist you. Also, add customercare@e.promotive.com to your safe list to make sure you receive all ProMotive.com emails.

Passwords are case-sensitive, please be sure you’re entering the password correctly. If you are going to copy and paste, please be sure not to copy any spaces before or after the password. If you are still unable to access your acct, please contact us and we’ll reset it with you on the phone

Codes are optional and are given to members by some Manufacturers and Teams to help members get onto specific teams or access to certain discounts. Don’t worry if you don’t have one you can still join ProMotive.com and apply to join teams.

Sometimes email gets trapped in your spam filters, check there first. If you never received your Activation email please login to your account and click on the My Account area, here you can have the email resent to you. If you still have not received it please contact us and we’ll assist you. Also, add customercare@e.promotive.com to your safe list to make sure you receive all ProMotive.com emails.

You should receive your activation email immediately after you complete your registration. If you have not received it check your spam folder. If you still did not receive an email please feel free to contact us and we can assist you.

Teams

Two ways: 1) you can go the “shop brands” page, click no the “all brand”s tab, and click on the brand you want access too. It will display all the teams that currently get that brand’s pro deal. Or 2) you can go the “teams” page, click the “all teams” tab and use the “sort teams by” dropdown to show you teams by a specific brand

Some teams are available by invitation only. Other teams are open for members to apply to join. Every application is carefully reviewed to make sure those applying meet the qualifications to join the team

Most applications are reviewed in 24-48 hours, if you have not heard back it could be that an email from ProMotive.com landed in your SPAM folder. Otherwise please contact us and we can help determine what the status of your application is.

Let us host one for you. Dozens of teams are started every month on ProMotive.com and if you think your organization should have a team fill out this form and we will contact you about coming on board.

In the case of an organization who is reviewing each application to join their team then a team administrator is reviewing it through the ProMotive.com administration website. Most applications are reviewed by an internal application review. All information is kept private according for our privacy policy.

It’s most common for applications to be denied because there was not enough information in the original application, simply reapply and we will review the new information. If you application has been denied because you do not meet the criteria of the team simply go the teams page and find another team that you meet the criteria for and apply to that team.

Credentials are official documents issued by an employer or organization, usually for the media, that show you are employed in that profession. Qualifications refer to what qualifies you to be a part of the team that you’re applying for.

30 days before your membership is set to expire you will see a link allowing you to reapply for the team and keep your membership active. Please note that some teams have one time only membership and don’t allow renewals.

This team is system controlled, and you will automatically be added to this team when you qualify for it. The requirements are as follows: Be registered on 3point5.com, Have an active retail sales association, Complete training on 3point5 within the last 90 days, Have placed an order within the last year on 3point5.com

Brand Pro Deals

This is an area of the site where you can see all brands that are on ProMotive.com, the ones you have access to and the ones you don’t. By clicking on the brands you don’t have access to you’ll see a list of teams you may be able to join to gain access to that brand.

This in an area of the site that you’ll be able to see all the additional specials that brands are running for their pros. Sometimes it’s an exclusive product, an extra discount, free shipping, etc. Check here whenever you log in to see if there’s a special running.

Brands give access to members based on what teams you are a member of. Your team membership is a way to show a brand why you’re a pro in a way that been verified. Brands decide on which teams (and members of the team) should get a pro deal and the reasons why

A number of things could have caused a brand to no longer show up. The brand could have left ProMotive.com, they could have changed their pro deal criteria and you no longer meet their criteria, or they may have taken their logo down temporarily due to inventory or store issues.

This can happen for two reasons; the brand may not ship to the address you have in your profile and you don’t see it. Or, the brand may have restricted access based on specific job type, age, gender, or location.

Ordering & Orders

Seasons are brand dependent, and are different in many cases. In most situations, a season is defined as the period of time that a brand elects to keep a store open. Once a brand updates their store, you are free to purchase again

Order status: 'Pending Approval' means that someone at your Organization/Team/Retailer has been emailed to review and 'Approve' your order. Once your order has been approved, ProMotive.com will instantly submit the order to the Manufacturer for fulfillment.

If you are a manager and/or owner who would like to approve all orders before they process, Contact Us and we can alert you by email each time one of your staff places an order.

When placing your order, you will be asked to enter a billing address, along with your credit card information. A billing address is the address that your bank or credit card company has on record for you, and is used to ensure the secure use of your credit card. Your billing address does not have to match your shipping address.

You may have access to discounted products from the same Manufacturer at different prices and with different order/shipping rules through two or more purchasing programs. These price differences may be because for some opportunities you are viewed as one type of sales influencer and for others you are seen as a different type. (eg Membership on different Teams may give you access to the same Brand, but with very different discounts and product selections).

Additionally, if you are able to see your discount on some items and not on others, there may be additional training courses that need to be completed before the Brand will offer discounts on the additional products. (Only relevant to some Brands' VIP programs that require training).

In certain cases, a pre-authorization is used to ensure that there are sufficient funds in your account to cover the order. The pre-authorization will remain as a pending transaction until it is removed and replaced by the actual charge.

A transaction fee is applied to orders to cover the costs associated with fulfillment of your order. If a transaction fee applies to your order the amount will be shown during checkout and on your order confirmation. Shipping charges will be applied separately based on the delivery method.