Software for Feedback management

Moments of Truth

You have multiple contact moments with your clients. Your employees repair or sell your products and services, or maybe they give advice. These are all ‘moments of truth’ that strongly define the reputation of your organization. Don’t you want to know how your organization is rated?

Automatic invites

A few days after contact with your organization, your client will receive an invite to take part in a very short survey. Focus Feedback sends an automatic survey with a single, but very important NPS® question: “To what extent would you recommend our company to friends and acquaintances?”.

Direct processing of data

All responses are collected online and are presented in an overview on your digital dashboard. You have a direct insight into improving the processes of your team. Where are things going well and where do you need to improve? Focus Feedback lets you see all of this at a glance.

Continuously improving

So you know what needs to be fixed, what now? You now have great, free advice and data at your disposal,all you need to do now is to take this advice and turn it into action. The information provided gives you great guidelines to become better. Put together company improvement-teams and ensure your organization always strives to improve itself.

Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld