On October ** @**:** pm I started to shop and try to put an order for the special ** fo...

GetHuman1462473's customer service issue with Victoria's Secret from November 2018

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The issue in GetHuman1462473's own words

On October ** @**:** pm I started to shop and try to put an order for the special ** for $** panties and $** sports bra totaling $***.** for everything so I can get the “GetBoth” offer and free shipping. Unfortunately when I tried to check out , the price was changed from $*** to $***. I started to try to use the live chat and explained what happen. I spent until *:**sh am and the representative told me to check out and she will honor the sale price. I checked today and didn’t realized the order was not placed. I thought the representative will take care at her end once I check out. I called customer service today and asked the representative to ask the manager if they can still honor the original sale price of my order but she said no. It was so frustrating after almost * hours of trying to place the order on line and between the communication with the live chat and all that. The customer service agent was not nice and helpful as well as the manager. I am a good customer of VS and always pay my bills on time and they could at least offer to honor my original order which was still in my basket if you could view it at your end. *The live chat agents were not helpful and didn’t really explain what I’m supposed to do as well as the customer service agent. I am so disappointed and frustrated as how they handled the situation. What can you do for me . Can you still honor and give me the ** for $** ( total of ** panties and * sports bra for $** each? It is still in my basket which I thought the live chat agent fixed for me . I only want to avail the sale price which I know I did within the time frame but somehow changed differently when I was checking out. It includes the “GetBoth “ weekender * bags. Thank you for your prompt attention and consideration.

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