I checked your and can see that you`ve also requested for a Confirmation of Services back in December. You can download it directly from your tickets. Regarding your new request, our team will send you the file as soon as possible directly via ticket. Thank you.

Maybe someone knows how long have to wait on average? Are there any deadlines or time limits for response?

Please tell me maybe you think that in order to sign a document it takes more than 2 days?

Roman, don't forget that there are a couple of million freelancers on Upwork, plus clients. No customer service person is sitting at her desk staring at her computer and waiting for a request like yours to come in. There is likely quite a long line of requests to deal with, each taking a varying amount of time to address.

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you via support ticket as soon as possible.