metro pcs Complaint

Example: Metro PCS Deceptive rebate practices

We purchased two phones from Metro Pcs in Hemet California. We were told by the sales associate that we would receive $70.00 automatic rebate on each phone in 3 to 4 months. We waited 5 months after checking with the store twice we called Metro customer service. We were told the rebates were coming. After another month we called Metro customer service again. This time we were told we had to file the rebate application but the time had expired on the rebate period. I asked to speak to a supervisor. After 30 minutes I spoke with a supervisor. She told me that we had to go back to the store where the phones were purchased and obtain rebate forms. When pressed she stated that the rebate period was over, that only 1 phone was eligible for rebate and she always told customers to go back to the store. When confronted about the deception she disconnected the call. Metro's service is adequate. Their customer service is deceptive and their rebates are lies.