Job Details

Novo Group, Inc.

Marketing Manager

MARKETING & CALL CENTER MANAGER

East Troy, WI

Company Description:

At Uriel we continuously strive to provide an amazing work environment for our employees, because we believe a happy and productive workforce is the soul of a strong healing business. Work with people who enjoy alternative medicine, have fun, and work hard to provide great natural products made right here using plants from our own gardens!

We are an Alternative Medicine Pharma company 35 minutes from Milwaukee, WI. We grew by more than 50% each of last 2 years. We operate in a profitable niche market with promising prospects and no direct competition that needs a dedicated leader responsible for our marketing initiatives and in-bound call center even more successful. Our customers are a mix of physicians and patients. This is a unique opportunity with a good lifestyle and interesting people. You have to see it to believe it, then you may want to join us!

Position Summary:

Uriel Pharmacy is looking for candidates with a combination of marketing and call center skills to be our Marketing and Call Center Manager. This person will lead our marketing initiatives and our call center representatives to improve performance and customer service quality.

The Marketing and Call Center Manager will be responsible for tracking and analyzing the performance of marketing campaigns, managing the marketing budget, and ensuring that all marketing material is in line with our brand identity. Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online and offline marketing channels. You should have hands-on experience with web and ecommerce sites as well as experience with web analytics tools and be able to turn creative ideas into effective marketing projects.

• Partner with management to find solutions – don’t be a bureaucrat, be a leader.

Essential Responsibilities:

• Establish call center objectives, provide representatives with opportunities to expand their knowledge of products, analyze call center data, and focus on improving performance and processes in an effort to better support customers

• Enhance call center practices and staff performance

• Possess an understanding of the business, the products, and the issues call center representatives are facing

• Minimum of a Bachelor of Science degree in Marketing or related field

Compensation:

• Competitive salary with bonus potential and benefits

Relocation:

• Relocation assistance will be considered for the right candidate.

• Preference given to candidate residing commutable distance of 50 miles of zip code 53120

Novo Group, Inc. is an equal opportunity employer and recruitment services provider and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.