Business Description: As a leading smart home technology provider, Vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions to more than one million customers throughout the United States and Canada. The end result is a smart home solution that saves you time and money and ultimately simplifies your life. We create simple & affordable smart home solutions. Additional DBA - APX Alarm Security Solutions Inc.

Internet Provider reviews in San Juan Capistrano

C

I use Cox Communications for my internet and landline phone service. It cost $270 a month. I can get somebody on the phone to talk to but it usually takes forever to get somebody else there. They're good, they keep to the two hour window. They are always professional. If I had another choice I don't think I would use them in the future.

- JUDY A.

D

AT&T said that I had a bad router, and it would have to be replaced at my cost($100). Of course, all the network devices(printers, computers, phones, TVs etc.) had to have their network password changed. This was time consuming, and only temporarily solved the problem. Four months later, the router went out again. After two long calls with AT&T technicians, they finally determined that the router they sent me was bad, and would have to be replaced. I questioned if the router they sent was really new, or just refurbished. However, this was the last straw. I am now switching ISPs and will never use AT&T again.
Why use AT&T when you can get much faster and more reliable service from other providers.

- John L.

D

I worked specifically with Nora Krenz in Mission Viejo area. Her office (and she in particular) can't return calls or emails in a timely fashion, couldn't get our billing straight and follow simple directions and I am STILL fighting with them to bill our corporate billing department instead of this office directly, which is something I told them back in May, when we originally signed the contract. I have repeatedly told them and they continue to mail bills to my office. I have yet to get this resolved.

- Breanne B.

A

The Contour system is great in theory. However, we have had nothing but problems with the two remote units in other parts of the house. We have had the Cox guys (all very friendly) multiple times, replaced the units, switched them around, reset the system every time but we still have problems with the other units and it's getting old; especially with the amount of money that we spend on the service.
I'm hopeful that things can get better with the next service call. Otherwise, we will need to look at a satellite service, ATand T or other options.

- Robert J.

B

I think it is expensive, but I think their service is good. Because it is cable the internet is a good connection. It is reliable, but I find their packages expensive. When I go into a store sometimes the service is good, and sometimes not so good. They have been responsive when I call on the phone, but sometimes I don't like the options they provide. We have tried another service provider, but we don't have that many options.

- Karena B.

B

DISH is the only other provider in the area. I am not especially happy with Cox's service. Because I have the bundle package, if I switch, I have to switch everything. I am locked into their service.

- Bill V.

A

I am still shocked and amazed that they were able to clean up the search results. I hired them when a disgruntled ex employee posted all sorts of lies about my name and my company name online. Before they started, what he posted ranked #1 in google, but after they were done, that result was #40 (bottom of the 4th page). I called them and was able to get an appointment that day! (I guess there normally is a waiting list). I went to the CEO's house (super sweet house) and he sat me down and listened to my story and immediately built a plan on the fly (can you say guru). He explained the cost and the work would be done. Then he suggested a maintance plan to ensure the work stays there. Now I can sleep at night, THANKS SOLUTIONS MONKEY!!!!

- Brandon O.

A

unknown

- Nancy c.

B

I don't have any complaints. I haven't had any particular problems. I haven't had a lot of in home stuff but as I recall, they were on time.

- Alex A.

A

Michael did an excellent job using initiative and detail planning to minimize holes. His pricing is excellent. Will recommend him to my friends.