skykit

About two months ago I posted that decreased compensation levels are apparently coming to the “new” United Airlines for service failures and other issues. As is widely known, Continental Airlines is stingy when it comes to offering apologies and/or compensation for such occurrences, and this devaluation, if you will, was expected to survive the merger…

When things go wrong onboard United Airlines, the pursers are armed with handy “Please accept our apology” cards, previously known as Skykits. They allow you to log onto United’s website, punch in the nature of the problem along with the unique serial number from the card, and you are presented with a few options to…