topic The Sims 4 won't open in Technical Issues – PChttps://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-won-t-open/m-p/7987549#M144776
<P>I have had the Sims 4 for a while now and every so often my game doesn't open. The Sims will launch then be stuck on a white screen. To reload the game, I have to restart my laptop - I have WIndows 10. Sometimes Origin stops working so I to reinstall that as well. The only way to launch the sims is via Origin so that is why i have to reinstall that. I have cc but it crashes the same because every time there is a system update, they take out all mods so i have to close and reopen the game so CC and mods are not the problem. Is there another way for this white screen to stop and if not, is there a way to close the game without restarting my laptop? - thanks</P>Sun, 30 Jun 2019 23:49:39 GMTameerahxo2019-06-30T23:49:39ZThe Sims 4 won't openhttps://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-won-t-open/m-p/7987549#M144776
<P>I have had the Sims 4 for a while now and every so often my game doesn't open. The Sims will launch then be stuck on a white screen. To reload the game, I have to restart my laptop - I have WIndows 10. Sometimes Origin stops working so I to reinstall that as well. The only way to launch the sims is via Origin so that is why i have to reinstall that. I have cc but it crashes the same because every time there is a system update, they take out all mods so i have to close and reopen the game so CC and mods are not the problem. Is there another way for this white screen to stop and if not, is there a way to close the game without restarting my laptop? - thanks</P>Sun, 30 Jun 2019 23:49:39 GMThttps://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-won-t-open/m-p/7987549#M144776ameerahxo2019-06-30T23:49:39ZRe: The Sims 4 won't openhttps://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-won-t-open/m-p/7987823#M144777
<P><LI-USER uid="17748490"></LI-USER>&nbsp; I've moved your post to the Sims 4 tech section.</P>Mon, 01 Jul 2019 05:31:02 GMThttps://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-won-t-open/m-p/7987823#M144777puzzlezaddict2019-07-01T05:31:02ZRe: The Sims 4 won't openhttps://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-won-t-open/m-p/7988636#M144832
<P>Hi&nbsp;<LI-USER uid="17748490"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Try resetting your user files as described in the factory reset described in this post: <A href="http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199" target="_blank" rel="noopener">http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199</A></P>
<P>&nbsp;</P>
<P>You won't loose anything. Just make sure to not delete any files &nbsp;and make a backup.</P>
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<P>After renaming, repair your game by right clicking on the game in Origin.</P>
<P>&nbsp;</P>
<P>Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.</P>
<P>&nbsp;</P>
<UL>
<LI>Options.ini (or just re-set all your settings manually)</LI>
<LI>Tray Folder</LI>
<LI>Screenshots/Videos/Custom music</LI>
<LI>Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)</LI>
<LI>Custom content like clothing, hair, skins, make up ....</LI>
<LI>Mods (one by one, making sure they all still work)</LI>
</UL>
<P>The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.</P>Mon, 01 Jul 2019 13:01:37 GMThttps://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-won-t-open/m-p/7988636#M144832crinrict2019-07-01T13:01:37Z