Mark Bradley

A former judge for the Unisys / Management Today Service Excellence Awards and the author of the world’s first ‘customer service’ travelogue (Inconvenience Stores, 2005), Mark’s been helping the world of football create a new focus on supporters since establishing the Fan Experience Company in 2005.

His first project involved him taking Ana and their kids to 30 consecutive Football League matches, over the course of the 2006/07 season, to report on the family experience.

He’s been communicating with Ana through a firm of solicitors ever since.