You said, we did

On each of our wards, you’ll find a poster showing the results of our patient surveys and what our patients think about the care they received on the ward. The boards are updated each month with patients’ comments about their experience in hospital which includes what we’re doing well and where we can do better.

We listen to patient feedback and we make sure that we act on suggestions and concerns. Below are a selection of patient comments and what we’re doing to improve things for our patients.

‘You said, we did’ in April 2018

Ward name

You said

We did

Ward 5A (Lister)

“I would like to be able to buy some newspapers or something to read, as it gets very boring.”

A trolley comes to the ward daily selling items from WH Smith, including newspapers and books. Please let a member of staff know if you miss the trolley and would like something from the shop and they will be able to help you. The Friends of Lister have also donated supplies of books for each ward, which patients are able to read in hospital and take home with them.

Ward 5B (Lister)

“I felt pressured to go to the discharge lounge, as the ward were expecting another patient to be admitted.”

We are trying to maximise the use of acute hospital beds to prevent patients waiting too long in the emergency department. We will continue to try and plan patient moves to the discharge lounge in advance.

Ward 8A (Lister)

“You need to have more staff on duty.”

We review our staffing levels on a daily basis to ensure that safe staffing levels are maintained. Recruitment of permanent members of staff is a priority for the ward and we continue to actively look for new staff.

Ward 11B (Lister)

“I would like a TV on the ward.”

Patients are welcome to use our day room that has a TV or to hire a TV for their bedside. Please ask a member of staff for more details.

Useful Info

Comment online on NHS Choices

You can post a message on NHS Choices about your experience at our hospitals: