***Compare the detail size with yours,allow 0.5-1CM error due to manual measurement.thanks!

***Dear customers,if you are not sure about your size,pleae do not hesitate to contact us.

We provie free shipping with all kinds of shipping method,like AliExpress Standard Shipping, post air mail,DHL,Aramex,FedEx,EMS and soon on,Depends on the destination country and order amount.if you want to specify the shipping method,please pay

*Post air mail to Eastern-European countries,South American countries may take longer than 60 days.

*Express usually have customs tax issue,in that case,please cooperate customs to pay tax

1.

Q:Can i be your distributor or do you do drop shipping?

A:Yes,we offer free shipping and drop shipping to every customers.You can check all of our photos from our album

Please leave us your email,and we will send you all the catalogue

2.

Q:What will i do if protection time is off.

A:We are honest and serious seller.We regard every customers as GOD.However our profit is very small and the international shipping is not stable.Sometimes there will be delay during transportation.So please understand our work and in order to protect your money safty,if you find the protection time is off,please ask us to extend more time for you.

3.

Q:More than 3 months have passed,but i still not get my goods.What will i do?

A:First please track your goods from official tracking website .If the package is in your local post office,please go to take them by yourself.If the package is lost,please contact with us.

4.

Q:What to do if The Shoes damage, deformation, degumming.

A:First,please email us the pictures to 506752465( )qq.com,then if it is our mistake,We will ship a new one in your new order or compensate your lose.

5.

Q:Do you accept Pay-pal?

A:Sorry,Aliexpress donot work with Pay-pal,please send us email and we will teach you how to pay your order.

6.

Q:How to measure my shoes size?

A:Please use a paper around your foot length and open the paper and tell me the length of paper.Then check the following photo ( or look shoes the size chart)

1.If you are satistied with the items and our service.Please take a minute to leave us a positive feedback with 5 stars,We will gladly do the same for you.

2.Please do not hesitate to contact us to get a better solution before you leave a neutral or negative feedback,We will provide you a best service.

1.If products are not same as desription or broken in the transit.We will resend or refund the money to you.

2.For any reason,you are not satisfied with the items,we accept returns and exchanged within 7 days after you received your item and you need to pay for the return shipping cost.

3.You can contact us by Trademanger or leaving us an message on aliexpress or email us,506752465 qq.com

1.You can contact us by leaving us an message on aliexpress or email us

Packaging Details

Type:

Pair

Weight:

0.89kg (1.96lb.)

Size:

25cm x 12cm x 15cm (9.84in x 4.72in x 5.91in)

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-20 Business days

Canada, Europe

10-20 Business days

Australia, New Zealand

10-30 Business days

Central & South America

15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of Information about shoes... (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of www.shoecartel.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.