KROLO DESIGN POLICIES

All sales are final
Expected delivery time is approximately 3 to 8 weeks. If stock is available, delivery time can be in less time dependent on the carrier. Any delays will be communicated directly with the purchaser.

PRICING AND PAYMENTS

Pricing is subject to change without notice.
All sales will be Invoiced and sent to the customer via email for review. A deposit is required before work on an order is started, the details of your deposit will be provided to you upon placing an order. Payment in full is expected before the products are packaged for shipping. Once payment has been received, no refunds will be issued to the customer. Placing an order indicates acceptance of all terms and policies. Payment: PayPal (2.9% fee), Credit Card, Personal check, certified checks or wire transfer.Any cheques that have been returned "upaid" will be subject to the NSF fee charge issued by their bank. Please allow one to three business days for personal checks to clear.
Krolo Design will always disclose the full value of merchandise purchased on Customs Forms. Customer is responsible for all taxes or duties that your government might impose on products shipped from Canada.

SHIPPING

Krolo Design uses Fedex Ground, DHL and Canada Post for products shipped. Shipping charges are non-refundable. Customer is responsible for all shipping charges for unaccepted or refused delivery of shipments. Refused shipments and authorized returns are subject to 15% restocking fee. Shipping costs will be indicated on your Invoice.
Note: the merchandise cost does not include shipping. This is always an additional cost to the purchase price.
We package our products with full coverage insurance. When you receive a package from Krolo Design, please inspect it carefully for damage as you will need to notify the carrier of the damaged items immediately. Damage must be filed with the delivering carrier within 3 days of receipt. If an item is damaged during shipping, we will either replace the item or repair the item, the choice to be decided at our discretion. If we determine that an item is to be replaced, we will ask that you return the item to us and a replacement will be shipped to you as soon as possible. If we determine that an item should be repaired, we will ask that you return the item to us and we will repair it and send it back to you as soon as possible.

WARRANTY

Krolo Design products are warrantied for one year from purchase date. All our products are examined before packaged to ensure a high degree of quality. Scratches due to assembly of our product are not covered. We can recommend a repair. Due to conditions beyond our control, we cannot be responsible for what happens to the products made with wood once they leave our facility. Any defect with the veneer coming apart would be covered under warranty. We may repair or replace wood items.

PRIVACY

Krolo Design will not disclose any personal information that is provided in the transaction performed. Krolo Design will not sell or use your contact information with other third parties.