Follow Us

QuickLinks

Make a PHIA complaint

Complaints must be made to the
ombudsman in writing, although there is no specific form that you
are required to complete. You are encouraged to contact our office
at 204-982-9130 or toll free 1-800-665-0531 to speak with a member
of our Intake Services team about what information to provide in
making your PHIA complaint.

Complaint About Access

You may complain to the ombudsman about any decision, act
or failure to act by a trustee that relates to your request to
access your personal health information. This includes a refusal by
the trustee to give you access to the personal health information
as well as a refusal by the trustee to correct your personal health
information. A complaint may also be made about an unreasonable
delay by the trustee in responding to your request, or about an
unreasonable or unauthorized fee for accessing your personal health
information.

To make a complaint about access, you may write a letter
to the ombudsman describing your complaint or you may complete the
PHIA Access Complaint Form.

Complaint About Privacy

If you believe that your personal health information has
been collected, used or disclosed by a trustee in a way that does
not comply with PHIA, you may make a complaint to the ombudsman.
You may also complain to the ombudsman if you believe that a
trustee has failed to protect your personal health information in a
secure manner, as required by PHIA. While there is no time limit
for making a privacy complaint, the ombudsman may decide not to
investigate a privacy complaint if too much time has passed, so
your complaint should be made as soon as possible.

The ombudsman has developed PHIA questionnaires to assist
you in making a privacy complaint to our office.