Learn how to resolve an 'invalid user or password' error when you try to log in to Adobe Connect Meeting, Event, webinar, or Virtual Classroom.

Issue

'Invalid user or password' error when you attempt to log in to Adobe Connect.

Solution

Find out your sign in page or login page

If you do not know the meeting URL or login page, contact the meeting host, event organizer, or your administrator. If you signed up via web for an Event, check the notification email.

The pattern of URL is http://[your-account-name].[your-server-name].com if your organization hosts Adobe Connect. It is http://[your-account-name].adobeconnect.com, if you are on Adobe's hosted services.

The email with reset password link may be delayed. If you do not receive it in an hour, contact your local IT administrator or Adobe Connect Support team.

Download the application for desktop to attend an Adobe Connect session

You may be prompted to download an application for desktop or you may be instructed by your Host, Event organizer, or administrator to install it. The application is not required to attend a meeting but is required to share content. Download it from this page.