Austin Tech Jobs and Startup Jobs

DATA ENGINEER

As a Data Engineer, a person will have the opportunity to shape the future of Drilling Info, Inc by building and maintaining business-critical customer-facing applications and helping deliver the next generation of Oil and Gas information retrieval and analytics.
A Data Engineer will be responsible for creating and maintaining the pipelines to assemble different datasets, all this following an architecture defined by the company.
A Data Engineer should write maintainable code, and work in a professional software engineering and teamwork environment (source control, shortened release cycles, continuous integration/deployment, documentation, agile development).
A Data Engineer should have excellent analytical and critical thinking skills, should show initiative and a positive attitude.

Senior Machine Learning Engineer

As a Senior Machine Learning Engineer, you have a unique opportunity to develop key components of a large scale, multi-tenant data collection, data integration, complex data computation, and high speed data presentation and visualization system. You will demonstrate a relentless pursuit of both quality and value while extending and improving our predictive modeling framework.

Senior Machine Learning Engineer

As a Senior Machine Learning Engineer, you have a unique opportunity to develop key components of a large scale, multi-tenant data collection, data integration, complex data computation, and high speed data presentation and visualization system. You will demonstrate a relentless pursuit of both quality and value while extending and improving our predictive modeling framework.

Senior Director of Consulting Services

The Senior Director of Consulting will be responsible for effectively managing projects, providing solutions design, and implementing and generating project results for the organization. Additionally they will be expected to identify, create, and deliver innovative service strategies and tools to generate revenue opportunities related to new and existing partners. One of the main functions includes leading and coordinating team efforts in data gathering and analysis to increase company profitability. They will also collaborate in project planning and execution, as well as collect feedback after project deployment.
The Senior Director of Consulting will play a key role in professional development by mentoring junior staff and motivating them on a regular basis. They will also be expected to create strong business relationships, use tracking tools to measure progress and benefits provided to the partners, measure budget plans, and modify them according to partner expectations.

Support Manager, Data Quality

Manage the day-to-day operations of a local team of Data Quality Analysts.
Coordinate the work of an offshore team of analysts and researchers.
Ensure that all requests to the team are properly ticketed, tracked, and resolved within agreed response times.
Report weekly on the volume and types of requests handled and team performance metrics.
Proactively analyze problems handled by the team to spot trends or signs of other problems.
Investigate the root causes of issues and work closely with internal teams and vendors to resolve them.
Work closely with product management to provide data support for new features.

Customer Support Representative

We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Enterprise Customer Success Manager

Manage a portfolio of enterprise customer accounts.
Manage all aspects of the customer success lifecycle.
Identify customer goals and proactively address them throughout the customer lifecycle.
Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value.
Build customer trust and deliver high-quality customer service.
Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account.
Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams.
Coach and train customers in using and adopting TrendKite platform.
Adopt a disciplined approach to customer success.

Channel Account Manager / National, Austin, Texas…

Vyopta is currently seeking a full-time Channel Account Manager to join our partner management team. Vyopta is a Cloud Collaboration Performance Monitoring and Analytics company. We serve many of the largest enterprises around the world across many verticals such as financial, technology, healthcare, higher education, and government.
This position will support the Vyopta Partner Program, which executes Vyopta’s global business development strategy, by enabling and activating Vyopta’s partners. A primary responsibility includes building and nurturing relationships with partner executives, sales and sales engineering teams. You will be focused on driving top line revenue growth and building a qualified pipeline of business.

Customer Success Manager

As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal.
We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Account Manager, Mid Market

Understand the goals of the client and their decision maker; where necessary, coach and counsel the client on what the goals should be.
Proactively suggest better approaches for the practitioner so they become the trusted partner of the PR professional on how earned media can impact other media, and the key metrics that they should be tracking.
Proactively build and foster relationships with people within the clients’ organization beyond the POC.
Without assistance, come up with creative options during the negotiation phase to ensure the renewal is secured.
Proactively identify signs that client may not want to renew, and develop strategies to overcome these objections before they even occur.
When necessary, project lead cross-functional teams to resolve client issues.
Take a leading role in trainings.
Proven Success achieving GRR an Upsell quotas.

IT Team Lead

We are looking for an IT Team Lead in our downtown Austin office. In this role, you will assume ownership of IT operations in its entirety and ensure all systems are running smoothly including network management, vendor management, desktop support, network/app security, VOIP/telecommunications, subscription management and financial optimization, and hardware procurement.

Account Manager, SMB

rendKite is looking for an Account Manager with a successful track record of retaining and growing B2B SaaS subscriptions with mid-market and enterprise clients, preferably in the digital marketing space.
TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Manager, Mid Market Accounts

We’re looking for an insightful Account Manager, leader, and mentor, with a proven track record of managing a team of Account Managers Managers. Working within the broader Customer Success organization.
TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Onboarding Consultant

We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle.
TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

DATA ENGINEER

As a Data Engineer, a person will have the opportunity to shape the future of Drilling Info, Inc by building and maintaining business-critical customer-facing applications and helping deliver the next generation of Oil and Gas information retrieval and analytics.
A Data Engineer will be responsible for creating and maintaining the pipelines to assemble different datasets, all this following an architecture defined by the company.
A Data Engineer should write maintainable code, and work in a professional software engineering and teamwork environment (source control, shortened release cycles, continuous integration/deployment, documentation, agile development).
A Data Engineer should have excellent analytical and critical thinking skills, should show initiative and a positive attitude.

ACCOUNT MANAGER- RENEWALS

• Call on assigned client accounts for renewals and price increases.
• Interact and build relationships with clients to help solve their greatest challenges.
• Qualify your account base to identify opportunities to maximize the ROI for clients.
• Manage your sales pipeline with SFDC to ensure activity levels position you for success.
• Complete sales training classes on a regular basis. We are learners and we can always improve to be even more effective.

ACCOUNT MANAGER- PRT (TRADING & RISK)

· Call on assigned client accounts for renewals and price increases.
· Interact and build relationships with clients to help solve their greatest challenges.
· Qualify your account base to identify opportunities to maximize the ROI for clients.
· Manage your sales pipeline with SFDC to ensure activity levels position you for success.
· Complete sales training classes on a regular basis. We are learners and we can always improve to be even more effective.
· Travel could be up to 25% to attend trade shows, client meetings and sales academies.

Cloud Support Associate

As a Cloud Support Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.