Raipur airport tops on customer satisfaction list

Swami Vivekananda airport of the city has been ranked first in the customer satisfaction index (CSI) from among 51 airports surveyed across the country.

TNN | Aug 9, 2018, 15:16 IST

Representative image

RAIPUR: Swami Vivekananda airport of the city has been ranked first in the customer satisfaction index (CSI) from among 51 airports surveyed across the country.

The airport has achieved a score of 4.88 on a 5-point scale in the latest round 1 report of the CSI survey conducted by Airports Authority of India (AAI) for the period of January to June 2018. It was followed by Udaipur, Dehradun and Trichy airports which have scored 4.79, 4.77, and 4.72 respectively.

Swami Vivekananda airport director Rakesh R Sahay told TOI that Raipur has worked in the areas of reducing check-in wait time, providing restaurant facilities with value for money and fast delivery of baggage, which has helped it to achieve the top position.

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