TripAdvisor Traveler Rating:

4.05Cleanliness

5.05Location

4.05Rooms

4.05Service

4.05SleepQuality

5.05Value

4.05

“Horrible Experience.......for the first time.”

Mar 21, 2013

Booked room with the Central Booking, they booked me at the wrong location. After ariving at 3 in the morning, I was advised that my 2 night stay would be $250 not the $188 that I paid at the time of making my reservation. We have always stayed here while at the Stollery Children's Hospital and never have paid this amount!! I was very disappointed with this, I am still waiting for the MC bill to arrive and see if I am charged twice or just once.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear TripAdvisor Member,I sincerely apologize for the confusion regarding your bill. I wish to make this right with you but I see that being difficult as I don't have your first name or date of stay. If you would like to follow up with me on this matter, hopefully we can come to some sort of conclusion. Thank you for taking the time to write us a review. It is greatly appreciated.Sincerely, Zelia Silva
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