Responsible Gaming – What’s the status quo and what do you need to know?Nadine Grinblatt, CEO, Australasian Gaming CouncilResponsible gaming is, increasingly, a trending topic and an international conversation. Operators are looking to learn from research, regulation and practice emanating from a variety of jurisdictions when mapping the way forward for their businesses and more than ever the industry is engaging with how best to address key matters of social responsibility while continuing to maintain player enjoyment and further business sustainability.

This presentation provides an overview of responsible gaming throughout Australasia. It notes that while we may all operate in somewhat unique environments a number of overarching themes (and issues) remain pertinent and in discussion the world over. What’s happening where? How are other operators and jurisdictions addressing these key issues? What can we learn from each other and where may it lead us in future?

10 – 11 a.m.

Creating and Implementing Effective Responsible Gaming MeasuresMaintaining responsible gaming programs is an important part of most regulated gaming operations, and savvy companies dedicate a significant amount of time and money to providing these resources to their players. But, what does it take to develop, implement and evaluate effective responsible gaming plans? Featuring representatives from several regional casinos, our panelists will first consider the various responsible gaming requirements in use throughout Asia Pac, and then will discuss the individual measures they currently offer and share the programs they’ve developed to address unique problems they face. Finally, our panelists will discuss the responsible gaming programs being proposed for Japan, using their individual experiences and insights to evaluate the effectiveness of and challenges posed by measures like entry levies, visit limits and more.

2020 and Beyond: the Future of Macau’s Gaming ConcessionsWith Macau’s six gaming concessions rapidly approaching their expiration dates, and the government maintaining its emphasis on ensuring the industry focus on growing non-gaming amenities that help Macau become a world-renowned center for tourism and leisure, much speculation abounds as to the fate of the current licenses. Featuring advisors involved in all aspects of Macau gaming, this panel will discuss the challenges the current operators face as they pursue the refreshment of their concessions in a very demanding regional market. They will also evaluate whether it is time for the industry to start reflecting on possible changes the Macau gaming industry legal framework could suffer as a result and look at what needs to be done regionally to improve the industry’s footprint in the territory and worldwide.

Moderated by Rui Pinto Proença, a Partner with MdME Lawyers, the panelists are:

Prof. Desmond Lam, Professor in Integrated Resort and Tourism Management, University of Macau

12:30 – 2 p.m.

Networking Luncheon

2 - 3 p.m.

Cyber Security and Data Privacy: Using New Tools to Prevent Data Breaches and Cyber AttacksWith large-scale data breaches becoming more and more common in today’s high-tech environment, gaming operators, manufacturers and regulators consistently must confront a wide range of cybersecurity and data protection issues that are compounded by the extensive amount of personal data they each have access to. Featuring representatives from each industry segment, our panelists will share best practices for staying abreast of the technology tools available to detect and stop cyber crime. They will also consider gaming’s heightened vulnerability to cyber attacks and data breach threats because of the regulatory requirements of personal data disclosures and discuss changes that should be made to provide more security around the handling of personal data.

Financial Crime and Risk Prevention and Detection Trends: A Roundtable DiscussionRegulated gaming jurisdictions are constantly evaluating how to protect their operations from the threats posed by money laundering, counter-terrorist financing and other financial crimes, and implement best practices that limit their exposure and impact. Led by an impressive group of financial crime and risk experts, this roundtable discussion will provide a thought-provoking look into preventative measure trends that have emerged over the past year and look at how data analytics and technologies like AI can assist in monitoring, investigating and auditing financial crimes. The roundtable will also consider how regulators can more proactively work with the industry to enforce the various standards and requirements set forth by the financial crime regulating bodies and evaluate their effectiveness in preventing financial crime.