I have an HP PSC AllinOne which I have had for approximately 2 and a half years. I have consistently purchased HP genuine ink cartridges 336 and 342 via Phoenix Direct via the Internet. The last order guided me towards Phoenix Direct's own cartridges labelled HP REMAN C9362E (336) and HP REMAN C9361E (342). I have used one of the black cartridges successfully but have recently replaced this also(empty)with another of Phoenix's own and also replaced the colour cartridge with my last HP's own genuine colour cartridge. Basically, I can get no black printout at all and the colour cartridge will only print in blue. I have tried the cleaning process, and printing the diagnostic pages but all to no avail. Can you suggest an answer to this problem please? tonyrobinson45@btinternet.com

I have a HP Business Inkjet 1220 Printer, and the block ink cartridge light is flashing. I replaced the cartridge with a brand new one, closed the door, and black ink light is still flashing. I put in another neew black ink cartridge, closed the door, and same issue- black cartidge ink light flashing. I cannot print- what to do?

Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.

it will go through this long routine of perhaps 20 min or so. after its compleate it should print great.

I think I know what is the problem. I refilled my black ink cartridge
and it printed for a while, but at some point it just stopped working.
The head wouldn't touch the paper. Initially I thought the printer had
a problem, but then I discovered that the color cartridge still
worked.I had a spare new cartridge so I changed it. Everything worked
just fine afterwards. My hypothesis is that HP tracks an identifier in
the cartridge and does NOT allow you to refill (I even think they
simulate for the cartridge to be failing, but I still have to
corroborate this). I think this is outrageous and illegal. Please let
other people with the same problem know about it. So, the solution is to stop using HP products.

The print heads don't appreciate being out of ink so the Brother printer has sensors to prevent that but the tape defeated that prevention. Maybe more cleanings or maybe a cartridge with printhead cleaning solution will help. Otherwise, I fear a new printer.

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Are you getting error related to incompatible ink or Ink cartridge defective and this is Genuine cartridge purchased, then check for the Expiry date on the cartridge and call HP support to get assistance.

If the cartridge is defective and if the cartridge is still in warranty, You can probably expect to get a replacement cartridge without charges.

1- Open the printer2- Remove the ink cartridges from the print head.3- Use cotton swabs dipped in hot water to thoroughly clean the print head.4- Repeat this until there is no ink residue coming off on the cotton swab.5- Once finished, allow to dry and replace the cartridges

If yes then there is a fault with the actual cartridge. Check you have removed the tape from the ink outlet if its still on it will cause theis error. If all appears right, try another GENUINE cartridge and claim the faulty onePlease rate my help++++Thanks for using FIXYA

Hi, it is possible that your supplier has a faulty batch of cartridges. The only way to rule this out is to purchase a genuine one, try that and see how you go. Im sure if the problem is the ink , your supplier will be helpful, especially since you have been a customer for 2 years

I had the same problem. This is what The Geek Squad recommended:
1) Make sure your ink cartridge isn't low.
2) Go to Setup on the printer, choose Tools, then choose Clean Print Cartridges
3) Then, go back to Tools and choose Align Print Cartridges

It is observed in branded printer not only lexmark also with HP printers yoou get this same problem.
It is always recomended to use genuine cartridges rather than refilled or any other brand ink cartridges.
As for HP cartridges they are all made under six sigma process where it is very rare you get a ink cartridge issue.
thats why HP Gives 18 months of replacement warranty on its cartridges
The same applies to Lexmark printers aswell
Make a habit of usig Genuine cartridges which will give value for your money.