We don't design systems to support the continued use and joy of the system. We have to make systems that we want to use because the system is constantly reinforcing itself. We want a system that is not just efficient, but also enjoyable to use. I know that sounds like something you would never say at work - at THAT IS THE POINT of this podcast. We design systems to be fufill the self-interests of the organization, but not the system and users of the systems.

Thanks for listening to this episode. You are the greatest. I hope this podcast makes you want to listen to the next podcast - it is doesn't, I am not following my own advice. Thanks!