What an utterley horrendous experience! Never have I been met by such shallow, ill-mannered, disinterested, superior staff as the Manageress and assistant at the Bath branch of Caroline Castigliano.

Ms Castigliano, if you wish to sell gowns retailing in excess of £3,000 to discerning, educated women, then might I suggest you encourage your staff to spend less time on hard-sell tactics, and possibly invest some of your profits on staff training in good manners. Perhaps you should promote your Bath seamstress (by far the most professional and pleasant of the three we met that day)to Manageress; the current incumbent of that position might be better suited to overseeing a local crematorium, where her clientele would not be in a position to endure her truly remarkable disdain.