I am unable to access gmail or search on google. I've already done a virus scan, adjusted my firewalls, and restarted my modem and router, cleared DNS cache and nothing has worked. This has been occurring for about a week.

I am unable to access gmail or search on google. I've already done a virus scan, adjusted my firewalls, and restarted my modem and router, cleared DNS cache and nothing has worked. This has been occurring for about a week.

Helpful Reply

Try Safe mode "Alt+H" (Help) > "Restart with add-ons disabled..."
then click on "'Continue in Safe Mode" do not check any of the items which
would permanently change/delete your settings/history (in other words unsafe).

If it works then the problem is within Firefox extensions, settings, or theme.
Adblock Plus, grease monkey, block site extensions could block google.com

If it doesn't work the possibly you hosts file is preventing access to google.com

Try Safe mode "'''Alt+H'''" (Help) > "'''Restart with add-ons disabled...'''"
then click on "''''Continue in Safe Mode'''" do not check any of the items which
would permanently change/delete your settings/history (in other words unsafe).
If it works then the problem is within Firefox extensions, settings, or theme.
Adblock Plus, grease monkey, block site extensions could block google.com
If it doesn't work the possibly you hosts file is preventing access to google.com

Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

If using the above listed scanners does not fix it or if you are blocked from installing those scanners then you may need to ask advice on one of the forums that specialize in malware removal mentioned in the Popups_not_blocked article.

Do a malware check with some malware scanning programs.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
* https://support.mozilla.com/kb/Searches+are+redirected+to+another+site
----
If using the above listed scanners does not fix it or if you are blocked from installing those scanners then you may need to ask advice on one of the forums that specialize in malware removal mentioned in the <i>Popups_not_blocked</i> article.

Question owner

when I run troubshooting diagnostics on my computer particular to accessing google the answer is: "The remote device or resource won't accept the connection"

explorer's message is "cannot display webage'
mozilla's message is "cannot establish connection to server at www.google.com"
when I run troubshooting diagnostics on my computer particular to accessing google the answer is: "The remote device or resource won't accept the connection"

No programs can load websites
* https://support.mozilla.com/en-US/kb/No%20programs%20can%20load%20websites
Firefox cannot load websites but other programs can
* https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can
Check and tell if its working.

Did you try starting with https://mail.google.com/mail/#inbox
see this article:
http://mail.google.com/support/bin/answer.py?answer=74765
If you can't read it at work try https:// in front instead of http;//
here are most of the points of the article:
# Sign in to Gmail. (use https:// )
# Click the gear icon in the upper-right corner, and select Mail settings.
#In the General tab, set 'Browser Connection' to 'Always use https'
#If you've never changed the setting before, no radio buttons will be selected, even though the default is indeed 'Always use https'.
#Click Save Changes.
If you start with https:// you should have the same thing, I think the problem arises if you leave for another site.
https://mail.google.com/mail/#inbox

Question owner

My firewalls are set to accept Mozilla and the SSL protocols are enabled. My computer cache is cleared, but I'll try to clear the server cache. I'll let you know if that works. Thanks for everyone's help!

My firewalls are set to accept Mozilla and the SSL protocols are enabled. My computer cache is cleared, but I'll try to clear the server cache. I'll let you know if that works. Thanks for everyone's help!