PodOne is an autonomous, decentralized workforce management network that connects contact center organizations together to streamline customer and business interactions. Through PodOne, human resources are leased throughout the network in order to acquire the personnel necessary to service customers. The PodOne network creates a market of talent allowing for greater productivity and an increase in value produced by businesses.

Our team have already worked out the logistics to achieve our goals and we have left nothing to chances. We have carefully and minutely laid out a well-thought roadmap for a successful running of our project. Take a look at our Roadmap below:

The team behind PodOne has a combined 50 years of experience in the contact center industry and are the leaders behind Fenero, a disruptive and award-winning cloud based contact center platform used by over 2,200 call and customer service organizations worldwide. Take a look at our impressive team members here ==> https://podone.io/

PodOne is an autonomous, decentralized contact center network that connects businesses and individuals together. Through PodOne, businesses can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions on demand.

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hey! Thanks for your support. We are planning to build the first completely decentralised marketplace for trained hands, especially for contact centre industry but we plan to expand very soon to other industries as well.

Fenero, the award­ winning team behind PodOne, has spent the last decade in the contact center industry working on solving some of its technical challenges while lowering costs, with a high degree of success. With PodOne, they are embarking on a journey to address the labor issues of the industry by creating a decentralized platform for training, resource sharing, and automatic payment distribution.

The PodOne network solves two significant labor force problems affecting contact centers today. The first problem is the issue of excess capacity in the form of agent idle time. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-­hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-­day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100 ­agent contact center this results in approximately $546,000 lost to idle time per year.

The second problem solved by the PodOne network is the problem of variable staffing. According to emarketer.com, US retail e-commerce sales increased by 17.8% during the 2016 holiday shopping season. An increase in sales typically means an increase in call volumes at contact centers as customers reach support for various purchase ­related issues. This leaves contact centers with the challenge of efficiently hiring and scheduling for busy seasons, while minimizing abandonment rates.