Web Access

Debian developers can also log in as the debian user. The password for this account is available from: master.debian.org:/home/debian/misc/rt-password. There's currently no connection to the central Debian LDAP, but accounts can be created for regular members of the teams using RT.

Due to abuse, the former "guest" account has been disabled and it's no longer possible for others to view the public queues and tickets.

CLI Access

Mail Access

To create a ticket by a mail to the appropriate team (listed below). Make sure to put "Debian RT" somewhere in the subject.

To provide extra information to a ticket, you can mail rt+nnn@rt.debian.org (or rt-comment+nnn@rt.debian.org for private comments readable only by the queue owners). You can also mail the initial address, but in that case you must make sure to include the precise subject tag like "[rt.debian.org #379]".

Mirror Team

New tickets can be created by mailing mirror@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).

Debian-Edu/Skolelinux Sysadmin (drift) Team

The Debian-Edu/Skolelinux Sysadmin team uses three queues:

DESA [public]

DESA - incoming

DESA - private

New tickets can be created by mailing desa@rt.debian.org (make sure to put "Debian RT" somewhere in the subject). Tickets will be created in the DESA - incoming queue and then manually changed to either the public or the private queue by a team member.

Backports Team

The Backports Team only use one queue: Backports.

New tickets can be created by mailing backports@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).

Other teams

If any other teams/groups want to use rt.debian.org to track their requests, they're welcome to do so, just send the details in an RT ticket for DSA.

Incoming queues and visibility

When a team uses an "incoming" queue, all newly created tickets end up there and are thus not public by default until someone move them to the public queue. This is so we can have tickets mailed in which shouldn't immediately become public, e.g. '/bin/lala is a 4755 bash on master' or whatever. The idea is that almost every ticket will move from the incoming queue to the public queue the first time a human sees/touches it. When there's a private queue, it's intended for tickets that really should remain private but these should be the vast minority of tickets with the majority being in the public queue.