Call Center Solutions - Answering Service - Virtual Receptionist

The Professional Exchange Service Corporation (PESC) provides a variety of powerful call center services and applications in the United States of America. We are continuously upgrading our hardware and software to insure faster and more efficient, cutting edge service. Our Customer Service Representatives (CSRs) are trained and monitored to insure quality customer service. Call center operations are supported around the clock by our outstanding, in-house Information Technology team.

Our calls are recorded and monitored digitally and audibly to insure superior customer service. We can determine talk time, ring time and hold time of each call. Our system also tracks where and how information was delivered. Detailed call reports help us to manage and schedule manpower. This also aides our clients in assessing activity levels over selected time periods.

Governmental Customer Service Center

City agencies utilize our call center to handle inquiries about water, sewer, garbage, and other municipal problems. A CSRs will initiate a trouble tickets in real-time on Web-based intranets. City employees are able to use the same intranets to enter progress reports. We are able to let constituents know what's happening with their complaints if they call again.

With all the spam and junk mail, invitations to important meetings and events can get lost. When we call to let people know about meetings or events, attendance increases significantly. You can even record your message, similar to a voicemail, and we'll distribute the message to your entire contact list! This is a great way to utilize your volunteer or paid staff time while allowing the person that connects best with your organization, the speaker, the president or the person that would give your event the most promotion and best bang for its buck.

Do our prices for these services fit within your budget? Use our online quoting system to get an estimate. If the online estimate fits your budget, we hope that you will submit a request for proposal online or call us direct to get a firm quote and further information.

“It is comforting to know that in the case of an emergency, my patients can immediately be connected to a caring individual who will address their needs in a timely manner.”
- Kathryn Siemens, D.D.S.