Client Familiarity Index (CFI) Registration

As part of the process to provide exceptional service and better customer experience, the National Pension Commission (PenCom) has introduced the Client Familiarity Index (CFI) which requires all Retirement Savings Account (RSA) holders to update their records with their Pension Fund Administrator (PFA).

Client Familiarity Index (CFI) is a Know Your Customer (KYC) process whereby RSA holders update their basic information such as address, telephone numbers, email etc with their PFA every three years.

Please find below the benefits of the process as well as documents required: