The Senior Business Systems Analyst (Project) will contribute to, produce and manage client deliverables relative to our multi-channel marketing engagements, serving as a liaison between client staff and internal Epsilon technical delivery teams. The Senior Business Systems Analyst will work closely with account team leads to ensure accurate and timely delivery of account deliverables, with a focus on defining requirements, functional specifications, test cases and test results, release documentation, and adhere to SDLC standards.

The Sr. BSA is responsible for:• Supporting and coordinating the development of relational database and data batch processes and associated tasks such as requirements, functional specification and other client documentation.• Supporting and coordinating System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution as related to relational database and batch processing, including reporting, testing, waterfall review, user acceptance testing. • Supporting production staff and client end users in the use of the overall client solution with a focus on relational database and batch processing and reporting.• Acting as a BSA client and technical team contact.• Supporting and coordinating Change Management initiatives. Support and coordinate Issue Management events from identification through resolution.

Essential Job Functions: • Analyzes complex business problems to be solved with automated systems.• Provides technical expertise in identifying, evaluating and developing systems, processes and procedures that are cost effective and meet user requirements. • Develops and documents system specifications that are aligned to, and based on, business requirements.• Configures system settings and options.• Plans and executes quality assurance, functional and end to end testing; Coordinates and facilitates user acceptance testing with the end user.• Works with developers, system architects and senior BSAs to design and document the details of automated systems and processes. • Provides details to developers regarding what should be included in the software, application, or product to ensure it is included for client roll-out/implementation.• May provide consultation to users in the area of automated systems.• May lead cross-functional linked teams to address business or systems issues.• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.• May include company-wide, web-enabled solutions and databases.• Provides production support for solutions that are in production.

Knowledge & Skills: • Able to assemble, analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business and project teams.• Able to assess a situation, receive input from stakeholders, and select a course of action.• Able to clearly communicate and articulate, both written and verbally, detailed specifications (e.g., project requirements, requested changes, and testing results).• Able to create and update specifications/documents, and assess completeness of requirements information received.• Able to develop and maintain relationships within the organization and/or with external partners, and understand the unique needs of each partnership.• Able to document information effectively through databases, knowledge warehouses, and other shared space.• Able to properly interpret customer needs, and translate into understandable written requirements.• Able to develop and document test plans and test cases.• Able to understand and support well-reasoned recommendations and decisions to support the business and project teams.• Able to work in a dynamic, fast-paced, and often changing environment. • As needed, able to serve as a liaison between: developers and users, clients and companies, and management and IT.• Strong knowledge of the industry.• Strong organization and interpersonal skills.• Ability to execute intermediate SQL queries.• Strong problem solving skills in order to move toward a project's successful completion.• Strong project management skills.• May need to demonstrate a strong technical platitude, and understand both business and technical language and ideas.• Strong drive and initiative, sense of personal accountability.• With guidance, able to analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business and project teams.• Strong understanding of the Software Development Life Cycle (SDLC) Process.• Able to mentor and train less experienced peers.• Advanced knowledge of Microsoft Word, Excel and PowerPoint.• Good negotiation skills.• Strong time management skills.• Detail-oriented, able to multi-task and prioritize.• Strong active listening skills.• Self-starter with a strong initiative.

Experience: • Requires 5 years of related experience.Education: • Associate’s or Bachelor’s degree preferred. At this level, postgraduate coursework may be desirable.','!*!Conditions of Employment

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon’s digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world’s largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. Recognized by Ad Age as the #1 World’s Largest CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 8,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance

Company Profile
Epsilon powers business results for the world's leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. In a consumer-empowered world where customers, not marketers, establish brand position, authentic connection can only be achieved through differentiated customer experiences and meaningful engagement. At Epsilon, we believe this requires a new type of marketing strategy fueled by customer intelligence ─ one that brings together the rational behaviors of how customers act with their emotional feelings about a brand. The new marketing mandate is to create transformative ideas out of deep customer insight and data. We must relate and respond to customers on their terms. We have to act in real-time.

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