New-gen organizations are different in their design, structure, culture and processes; new-gen employees are different in their attitudes, aspirations and behaviour—they need to be managed differently.

With the development of new-gen organizations and the emergence of new-gen professionals, there is a need to document the behavioural issues and concerns of these workplaces. Cases in Organizational Behaviour presents 120 cases from the new-gen workplace that provide the readers insights into ‘the good, the bad and the ugly’ facets of the corporate lives of new-gen professionals. Based on real-life work experiences of corporate executives working with indigenous or multinational organizations operating in India, these cases address a variety of issues faced by professionals in new-gen organizations and their behavioural implications at the workplace.

Key Features

• 120 cases, classified under 10 major sub-themes of organizational behaviour (OB), covering as many as 18 professional sectors

• Ideal for educating and training students aspiring to be part of new-gen organizations and employees already working with them

• A general introduction along with abstracts and discussion questions for each case, to assist instructors and participants

Foreword by Pradip N. Khandwalla

Preface

Acknowledgements

Part I : Organizational Behaviour: Concepts, Methods and the Importance of Case-based Teaching and Learning

Introduction: OB as a Discipline

The Cases and the Subthemes: An Overview of the Concepts and Issues

PART II: Abstracts, Cases and Questions

Theme I: Personality

1.1 Case: Turbulence of the Taciturn

1.2 Case: Speed Thrills but Kills

1.3 Case: The Boss and the Beautiful

1.4 Case: The Frightened Soul

1.5 Case: Friendly Fire

1.6 Case: Taming the Workhorse

1.7 Case: The Greener Pasture

1.8 Case: A Quarrelsome Triad

1.9 Case: The Litmus Test

1.10 Case: Incorrigible Jack

1.11 Case: The Thorny Rose

1.12 Case: The Silent Revolt

Theme II: Perception and Communication

2.1 Case: Heart to Heart!

2.2 Case: Unfair Appraisal

2.3 Case: Disastrous Delegation

2.4 Case: Survival of the Unfit

2.5 Case: The Broken Promise

2.6 Case: Crash of the High Flyer

2.7 Case: The Step into Quicksand

2.8 Case: The Tyranny of the New Boss

2.9 Case: A Perplexing Situation

2.10 Case: In Search of a Mentor

Theme III: Attitudes and Values

3.1 Case: In the Name of Recognition

3.2 Case: Pursuit of Personal Goals

3.3 Case: The Bad Apple

3.4 Case: The Playboy

3.5 Case: Value for Whom?

3.6 Case: To Be Or Not To Be?

3.7 Case: Rusted Iron

3.8 Case: A Hobson’s Choice

3.9 Case: The Diligent New Entrant

3.10 Case: Mending Fences

3.11 Case: Gripped by Fear

3.12 Case: Troubles Galore

3.13 Case: Times Have Changed

Theme IV: Leadership

4.1 Case: Back to Square One

4.2 Case: ‘Dev, the Devil’

4.3 Case: Could There Be a Silver Lining?

4.4 Case: The Great Let Down

4.5 Case: Protector or Predator

4.6 Case: The New Manager with a New Style

4.7 Case: An Imbroglio

4.8 Case: The Aftermath

4.9 Case: All Is Well That Ends Well?

4.10 Case: A Battle for Survival

4.11 Case: A Team in Disarray

4.12 Case: Wielding the Stick

4.13 Case: Walking the Tight Rope

Theme V: Power and Politics

5.1 Case: Games Managers Play

5.2 Case: The American Dream

5.3 Case: The Rat Race

5.4 Case: The Unresponsive Boss

5.5 Case: Unrewarded Performers

5.6 Case: The Boss of Lies

5.7 Case: Blow Your Trumpet

5.8 Case: Good Work, Bad Luck

5.9 Case: Algorithm for Career Success

5.10 Case: Confronting the Corrupt

5.11 Case: The Partisan Politics

5.12 Case: The Fading Melody

Theme VI: Jobs and Roles

6.1 Case: Victim of Friendship

6.2 Case: Perils of Performance

6.3 Case: Doing More with Less

6.4 Case: Collegial Boss

6.5 Case: Fickle Fortune

6.6 Case: Achiever’s Curse

6.7 Case: Appraisal Blues

6.8 Case: Etch Or Erase

6.9 Case: Square Peg in a Round Hole

6.10 Case: Misfit for the New Role

6.11 Case: Shocks at Shock Electricals

6.12 Case: Double Trouble

6.13 Case: Siya’s Predicament

Theme VII: Conflict and Collaboration

7.1 Case: Management of Convenience

7.2 Case: Two Sides of the Coin

7.3 Case: Stealing Credits

7.4 Case: No Respite In Sight

7.5 Case: At the Crossroads

7.6 Case: A Tough Call

7.7 Case: No Way Out

7.8 Case: Saga of the Merged Team

7.9 Case: Deep in Quandary

7.10 Case: Irreconcilable Differences

Theme VIII: Group and Team Dynamics

8.1 Case: The Wolf and the Lamb

8.2 Case: The Boss’s Favourite!

8.3 Case: The Fun Team

8.4 Case: Trekking with the Team

8.5 Case: A Tall Man in Lilliput

8.6 Case: The Blame Game!

8.7 Case: Instant Stars

8.8 Case: The Silent Rebellion

8.9 Case: Different Rules for Different People

8.10 Case: An Unpleasant Episode

8.11 Case: Heydays Bygone!

8.12 Case: Musical Chair

Theme IX: Culture and Diversity

9.1 Case: In the Name of Protection

9.2 Case: On the Horns of a Dilemma

9.3 Case: In Search of a Rescue Plan

9.4 Case: Colliding Cultures

9.5 Case: Silence of the Lamb

9.6 Case: Birds of the Same Feather

9.7 Case: Sense and Sensitivity

9.8 Case: The Unchanging Season

9.9 Case: Different Strokes for Different Folks

9.10 Case: Pursuit of Passion

9.11 Case: Nowhere to Escape

9.12 Case: The Achievement Problem

9.13 Case: Volks Services Company

Theme X: Managing Change

10.1 Case: A Tough Battle

10.2 Case: Skeptics and Converts

10.3 Case: Time for Change

10.4 Case: Client Is King

10.5 Case: Thorn in the Flesh

10.6 Case: You Can’t Have the Cake and Eat It Too

10.7 Case: Metrics and Standards of Quality

10.8 Case: Heads I Win,Tails You Lose

10.9 Case: The Fading Spark

10.10 Case: The Erratic Entrepreneur

10.11 Case: Great Expectations

10.12 Case: The Lingering Doubt

Theme Index

Case Index

Subject Index

Supplements

“Cases in Organizational Behavior: Perspectives from the New-Gen Workplace’ is an amazing book for reasons more than one. First, this is a book not on the traditional workplace, rather the New-gen organizations which are different in their design, structure, culture, and processes. Much in the same way, new-gen employees are different in their attitudes, aspirations, and behavior. Obviously, they need to be managed in a different way.The second reason why this volume is useful is that the author trio has vast experience in the subject. Their perception and familiarity are well-acknowledged in the field.”