by Shawn Doyle, CSP When we think about wildly successful companies like Apple, Google, Ritz Carlton, Zappos and Wegmans, we think of excellence year after year. While these companies do a lot of things well, I’d argue that their biggest...

You’re probably sitting on a goldmine. By Shawn Doyle Do you want to make sure that you’re ready for next year? Consider developing your single biggest and often most overlooked asset: the undeveloped talent of each team member. Here are ten elements to...

By Shawn Doyle I conduct leadership programs around the country, and lately have had many discussions with people about what their leaders lack, and what they lack as a leader and would like to work on themselves. Here is what I have found: Lack of direction– In...

By Shawn Doyle I was facilitating a leadership program in Ohio. A manager in the back row raised his hand and said “I have a question I can’t figure out. How do I motivate my people? They don’t do what I tell them to do. “ I get this question...

by Shawn Doyle, CSP When we think about wildly successful companies like Apple, Google, Ritz Carlton, Zappos and Wegmans, we think of excellence year after year. While these companies do a lot of things well, I’d argue that their biggest...