Ordering & Returns Policy

There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.

Delivery costs are included for UK addresses only

Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery

Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;

Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping

You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order

Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.

You will be responsible for the costs of returning the product you wish to return

If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com

Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product

In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer

Ship your item back to Us

Returns address:

406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.

Lightens pigmentation in eye areaBrightens and Fades dark under eye circlesReduces puffinessFirms and Tightens lines, crow's feet and lax skin around eyesEyes instantly look firmer, brighter and more radiant with long term results visible in 6 weeksIdeal for all skin types with impressive results seen in clinic for our clients of colourParaben free.£59.99Call us to order this product

Iluma by Image SkincareA daily sulphate, SLS, free gel to milk cleanser designed to gently and effectively remove surface impurities while brightening skin complexion and tone.
This oil-based cleanser contains plant derived stem cells as well as botanical lightening agents to help fade dark spots and discolorations. Provides optimal preparation for other Iluma lightening products.Call us to place your order or Click on Enquire button

Blemish + Age Defense is a targeted, oil-free approach to treating adult skin-imperfections, adult-acne, blemishes, open pores, rough skin, pigmentation from blemishes and signs of ageing.Specifically created for the concerns of the blemish-prone adult, Blemish + Age Defense goes beyond efficiently treating imperfections to also address signs of aging.

Powerful antioxidant serum.
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress.For all skin types or conditions to help restore healthy looking skin
Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant.
Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance.
Contains skin hydrating hyaluronic acid.Ideal for use on younger skins under 35
Assists with brightening of sun damage, pigmentation and blemish marks from spotsBeneficial for skin prone to follicultis, shaving rash and ingrowing hairs.
Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effectiveL Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!

Multi award winning collagen drink with outstanding results in independent clinical trialsReduces the inflammation of acne, acne rosacea, psoriasis & eczema.Promotes healthy healing of skin after aggressive aesthetic procedures and cosmetic surgeryWe recommend a minimum of 60 - 90 days treatment to see results3 boxes of 10 15ml sachets = 30 days treatmentAdd the contents of each sachet to a small bottle or glass of water

Popular Treatments

Cancellation Policy

Clients are advised that in booking an appointment they reserve professional therapist and clinic time exclusively for their treatment.
Charges for the full cost of the booked treatment will be made for missed appointments or those cancelled with less than one business days notice (Mon-Fri).
Charges are made to the card details given at the time of booking.

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RT @AlumierMD: Don’t forget about your neck and chest when applying sunscreen. The skin on the neck and chest is thinner! #AlumierMD https:…