Return and Refund Policy

Return and refund policy

When you receive your purchase, I ask that you examine it closely prior to opening the packaging. I advice that you keep the original shipping box in a safe place after you remove the artwork, If for any reason you find yourself unsatisfied with your purchase, return it back in the same condition you received it for a refund or credit for the price of the art less 15% restocking fee.

What you will need to return your item:

The original receipt(s) or invoice
Original Packaging or quality packaging equivalent.
Return Process fee’s paid by you.

If you would like to return your purchase, please contact me at alyssapennerartist@gmail.com or private message me on facebook see the contact page on site for further information.Must within 7-days of receipt. Once the item has been received, You will be issued a refund

The following items are not returnable

Special Framed request works
Special offers, special orders at the request of the client, commissioned art pieces and orders shipped outside of Canada or the USA.
Gift Cards Available soon
Commission works. Contact me if interested in a commissioned piece.