UPS CEO talks about holiday shipping, drones, Amazon threat

Online shoppers are becoming more demanding — impatient might be a better description — and that is good for UPS.

Profit at United Parcel Service Inc. is rising partly because next-day and second-day deliveries in the U.S. are booming.

Big Brown has invested heavily in new, highly automated sorting facilities to handle the growing volume. The company will get a big test of that investment during the upcoming holiday season, when it expects to process about 32 million packages per day.

UPS Chairman and CEO David Abney, 64, spoke recently with The Associated Press about the peak delivery season, the growth in online shopping, and the company's foray into making deliveries with drones. The comments are edited for brevity.