"Copperline's training has had a huge impact on our business and we have reported increases in productivity in many business units.
This has done wonders to support our case on return on investment of training."(Training Consultant, Metropolitan Health Group)

Training Courses

Professional Front-Line Communication

Statistics show that 96% of customers don’t complain when they have a problem – they just don’t return. Yet the people who play the biggest part in selling your company – your front-line staff – are often overlooked when training takes place. They are expected to have a sound knowledge of the company, excellent communication ability, yet are given very little feedback. This practical and informative programme is designed to equip staff with skills to market the organisation effectively, to assist in the efficient running of your business, and to improve their professional image, both internally and externally. Learning takes place through extensive role-playing, skills practise, individual problem-solving exercises and encouragement of creative thinking.