FAQs

How long does it take to receive my vinyl?
International subscribers should receive their postcard or compilation between 7-21 days from the day it was sent. United States subscribers should receive their vinyl between 1-3 days. Tracking info is available only for compilation records & bundles. This information is emailed once shipment has started. Postcards are sent in an envelope as a letter and are unable to be tracked. (Which is why the postage is so cheap!)

Subscription releases are mailed out between the 16th & 18th of every month. Records purchased from the shop are sent out within one week of purchase.

Does the postcard arrive with the address portion filled out?
No, we insert the postcard inside an envelope along with a plastic sleeve and chipboard insert. This ensures the card arrives to you in perfect condition and allows you to send copies to whoever you’d like!

How can I change my shipping address?
Easy! You can update your shipping address over here.

How do I update or change my payment details?
Payment details are updated here.

How can I cancel my membership?
We certainly hate to see you go but understand that you may need to cancel your account. It’s very easy to cancel and can be done here.

What if my postcard arrives damaged?
Please take a photo of the postcard and email us at [email protected] We’ll take a look at it and get another sent your way!

What type of payments do you accept?
We accept PayPal & all credit and debit cards: Visa, Mastercard, American Express, and Discover.