Frequently Asked Questions

After the trial period ends, user’s status changes to that of a free user. The free user still gets free system analysis, notifications, registry, disk cleaning and defrag, but no regular OS updates and antivirus.

Fixico is an IBM® OEM partner. Fixico's service is based on IBM®’s Big Fix technology
that enables efficient software updates and maintenance across thousands of computers.
Fixico uses this infrastructure to provide you with timely updates and to properly
maintain your computers without you even noticing it.

New computers appear in your "ecosystem" after they have been setup with Fixico and
have undergone analysis. The analysis usually takes up to 10 minutes, but for some
computers can take up to 2 hours. Please verify that the Fixico software has been
installed successfully on the computer in question. If setup was completed successfully,
and 2 hours have passed since then, please contact Fixico Support.