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WSU Systems Now Available

All systems listed in today's earlier outage communication are now
available. This includes:

WINGS

Banner and related systems

WINGS Express

Cognos

Xtender

If you continue to experience issues with any of these systems, please
contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.

Current System Outages

Thursday, July 30, 2015

Currently, the following Wright State systems are unavailable:

WINGS Classic

Banner and related services

Xtender and related services

CaTS is aware of these outages and is working on a resolution.

New Software Available in Software Center

Wednesday, July 29, 2015

New software packages are now available to faculty and staff at no
charge for use on university-owned computers. These packages are
available for download through Software Center, or by calling the Help
Desk at (937) 775-4827.

New Software Available:

SPSS 23 for Windows

SAS (see below)

Stata

Snap&Read – a universal text reading tool

Important SAS Information

If you already use SAS, use the Software Center to update your license code.

If you don’t yet use SAS, call the Help Desk to request installation.

Software Center is currently available only on university-owned Windows
computers. Mac users should call the Help Desk to request software
installation.

For further assistance, please contact the CaTS Help Desk athelpdesk@wright.edu or (937) 775-4827.

New Student Orientation 2015

Tuesday, July 28, 2015

Welcome, Wright State Students!

We're excited to start another year here at Wright State, and we're glad to have you along for the ride! During our presentation, you received a brief overview of our services and a handbook to take with you to refer to later. Here you can access both the PowerPoint you saw during our session, and an electronic copy of your new handbook. Both of these can also be found on our Getting Started for Students page.

Remember, CaTS is here to help! If you ever have tech questions, give us a call at (937) 775-4827, or email us at helpdesk@wright.edu. For quick, on the go questions, tweet us @WrightStateIT and we'll be happy to help.

Windows 10 Support Information

Monday, July 20, 2015

Microsoft recently announced that Windows 10 will soon be available.
CaTS, in conjunction with departmental tech coordinators, will be
evaluating Windows 10 for compatibility with key applications and
systems. At this time, there are no plans to install Windows 10 on
university-owned computers.

For the time being, Windows 7 will continue to be the supported Windows
version for campus, but as further testing is completed, this could
change. In addition, CaTS will continue to provide limited support for
tablets running Windows 8, when running Windows 7 on the device is not
supported or recommended by the vendor. CaTS will notify the university
of any future plans to adopt Windows 10.

Issues With People Admin

Monday, July 13, 2015

Currently, People Admin (jobs.wright.edu) is having issues. The vendor is working now to resolve the problem. If you have any questions, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Issues With Tegrity

Monday, July 13, 2015

At this time, CaTS is experiencing problems with Tegrity in the
classrooms. CaTS requested that the Tegrity upgrade not be performed
until after the Summer session ended in August, however Tegrity
performed the upgrade last night. After the upgrade, the recorder on the
classroom workstations needs to be updated to the current version.
Please follow the steps below to update the recorder:

-Enter Tegrity as normal
-After selecting 'Record', you will be prompted to update the recorder
-A page will appear with instructions on how to update the recorder.
Please follow the instructions on this page
-A dialog box will pop up that says 'Preparing for Tegrity Recording...'
-Move the box to the side in order to select 'Run' and continue the update

This update will remain in effect until the machine is turned off or
restarted. If you have any problems or questions, contact the CaTS Help
Desk at (937) 775-4827, or email helpdesk@wright.edu.

Student Proxy Access

Friday, July 10, 2015

Beginning in the Summer of 2015, students can authorize proxy access through WINGS Express Proxy Management. Students can assign access for their proxy (third parties like parents, spouse, employer, etc.) to view specific WINGS Express content within a Student Proxy Access portal, or allow verbal access when contacting RaiderConnect/Lake Campus Enrollment Services by phone or in person, by using a passphrase.