Wargaming is pleased to announce an update to our Rules and Violations policy. We’ve heard your requests for more transparency regarding how violations are handled and we want to provide this to you.

We are committed to providing everyone with a positive gaming experience, and a key part of that is how we handle our rules and what happens when they are violated. Our goal with this update is to reward players who contribute positively to our games, and to make sure there are policies in place to help keep our games as safe as possible for everyone.

Earn Rewards for Good Behavior

The most important part of our new policy is the addition of rewards! Players who step up to the challenge and consistently exhibit good behavior will be rewarded every three months.

Everyone who has no game, chat, or forum violations during the 3 month period:

Will receive a token of appreciation from Wargaming - these could be things like Premium consumables or other in-game items.

Will be entered into a drawing for ninety (90) days of Premium time. Fifty (50) random players will be selected to receive this Premium time!

All players that have no game, chat, or forum violations for an entire year will be entered into a drawing for a selection of in-game items worth $250. One (1) player will be selected to receive this package of items that would include things like Premium Time, rare vehicles, and Gold.

Start Date

Our new policy will go into effect on August 8, 2016. We are providing it here today so that everyone can be aware of these changes in advance.

As we are rolling out the updates to our policy, we will be wiping the slate clean for every Wargaming customer with an active account.* Any previous in-game sanctions, chat violations, or forum warnings will no longer count against you. (Players who are already permanently banned are NOT eligible to be unbanned and receive a clean slate).

How Strikes Work

Previously, violations would “roll off” and no longer count against you after a certain period of time. This left open the possibility for people to “game the system” by improving behavior only long enough to let their violation roll off.

Under the new policy:

Players will receive one warning, and each offense afterwards will then count as a “strike” against the account.

Each strike received will come will a restriction. Restrictions increase with each strike.

Important: Strikes do not roll off!

Once you have reached 5 strikes, your account is eligible to be permanently restricted.

5 strikes in chat violations can result in a permanent chat ban.

5 strikes in game violations can result in a permanent game ban.

5 strikes in the forums can result in a permanent forum ban.

If you believe a strike was placed on your account incorrectly, submit a Penalty Appeal as a Support ticket and we will thoroughly review the issue.

Please note! For extremely severe violations, an account can be restricted with less than the above number of strikes, at the sole discretion of Wargaming employees. Wargaming reserves the right to review each situation and take the best action based on the individual details of the particular issue.

We have provided a detailed explanation of exactly what this means for in-game behavior, chat behavior, and forum behavior.

We believe these new policies will help improve everyone’s overall experience, keep the games you love as friendly as possible. Our desire is not to punish people – we want to have a clear policy in place and then hold players accountable for their behavior in order to ensure we do everything we can to provide you with the best possible gaming experience! At the same time, we want to reward those who step up to meet these expectations consistently.

*Please note – accounts that were banned under the previous system will remain banned. Existing banned accounts are not eligible for a clean slate.

If you have any questions, please put them in the comments below.

UPDATE - We are just waiting on the forum points to reset to 0. Right now, any reports are being handled according to the previous system.

No they do not. The five strike rule only goes one way. Strikes will only be removed based on appeal or error.

Are players notified of their warnings?

Yes, as we have always done, you will receive a notification of your warnings. This will include the reason you got your strike.

If I'm in game and say something for the sake of blowing off steam, will I get a strike?

If you are given a warning for this, it means it was reported and determined to break our in game rules. These rules have not changed.

How do I report a player misbehaving in game?

Submitting a ticket to customer service is the best way to do this. Snag a screen shot of what you saw. Even better if you can submit a replay.

If I get banned from one game, am I banned from the others?

No you aren't. If you are banned from Blitz, you are still able to play other Wargaming products. Same goes for forums and in game chat. If you are banned from those, it is only in the game in which the sanction was earned.

If I'm banned from a game, will I be able to get a refund for the items I purchased?
No, you will not.

Will these strikes be handed out automatically or will they be investigated?
Reports, as they always have been, will be reviewed by WG staff. There won't be blind strikes handed out. If after investigation we find that a player has broken a rule, we will hand out the appropriate action and notify the player.

Alright folks,

I'm upping the ante here. When our program starts, for the first while I, with the help of Nyx, will go through the reports and see if anything is unfair or heavy handed. If we do in fact feel a report is too minor to even be minor, we will look into reversing it. If you get a strike, let us know. We will look into it. Keep in mind that not all strikes will be reversed. I'm making this announcement not only to inform you, but to hopefully put your minds at ease about the reporting in general. We will monitor for a while to make sure reports that are given out have a sort of consistency to them.

As we are rolling out the updates to our policy, we will be wiping the slate clean for every Wargaming customer with an active account. Any previous in-game sanctions, chat violations, or forum warnings will no longer count against you. (Players who are already permanently banned are NOT eligible to be unbanned and receive a clean slate).

Since this wonderful idea has come to us, the forum report system could use some work. People honestly could report for uses of the simple words butt or stupid and get the comment a warning (yes those words are a bit of a lower level, but I dont want it tested on me)