The COVID-19 pandemic has changed the way we live and work in fundamental ways. We’re here to help you and your credit union endure, and set you up for continued success once we’ve navigated these troubled times. To help you right now, we’ve compiled all our COVID-19 related content, as well as information from other trusted sources, into one page for easy access.

We have also made it easier for you and your team to access our Live and Recorded webinars while working remotely. Effective immediately and continuing through this crisis, any Live Webinar can be accessed from as many locations as you need with one registration. We’ve also improved the turnaround time on our recorded webinars, making recorded content available 2 business days following the Live Webinar. As always, the Recorded Webinar is yours to keep and can be shared with anyone at your credit union.

Bookmark this page and check back often as we’ll continue to work hard to bring you and your CU the resources you need to get through these troubled times.

Have you updated your loan portfolio management practices to include recently issued regulatory guidance related to the pandemic? Will you be ready for the next global crisis? Find the answers to these questions and more during this jam-packed session.

Is your credit union prepared to manage and survive a crisis? Consumers have high expectations in today’s competitive market in which credit unions manage highly confidential data in a no-room-for-error business. Learn the seven steps to effectively plan for and manage a crisis!

The Families First Coronavirus Response Act is effective on April 1. Are you ready? Do you know the requirements? Learn what you need to know about complying with this latest consequence of the U.S. COVID-19 epidemic.

What impact will the coronavirus pandemic have on your annual meeting? Will regular board meetings be affected? What if you must cancel or postpone due to circumstances beyond your control? What are the governance and compliance implications? Learn the options and requirements now!

Are your borrowers struggling? A recent interagency statement provides guidance for working with borrowers experiencing loan shortfalls due to the impact of COVID-19 –but outside the normal TDR structure. Learn the details and next steps.

The CARES Act is part of the $2.2 trillion stimulus bill. How will that impact your credit union? The law is already in effect. Do you understand the provisions? Are you ready for the projected increase in new loan requests and modifications?

COVID-19 is already having a huge impact on the economy. But closer to home, how is it likely to affect your bank’s financial health? Join us to learn more about the impact and how to monitor key financial gauges during this epic disruption.

Has COVID-19 impacted your BSA procedures? Are your accountholders more prone to fraudulent attacks? What is the “new” normal during and after this pandemic? Join us to learn how to stay in compliance with existing and developing BSA requirements amid the COVID-19 crisis.

Criminals are quick to exploit any weakness. The COVID-19 pandemic has caused immeasurable human suffering – which is being further compounded by confidence schemes, financial scams, and outright theft. Learn strategies to combat and preempt these fraudulent attacks.

From Steve: You've heard me say it before: it's SO important to Have a Great Day Every Day! And...I believe it's more important than ever during these challenging times. People are stressed out and anxious as we all try and figure out how to handle the COVID-19 pandemic, and it's easy to forget that our attitude rubs off on people - good OR bad!

If you’ve been wondering how to take your digital marketing strategy to the next level, this is the webinar for you. It will identify the 12 most popular (and most powerful) digital marketing strategies, and how to best use them to generate results. You’ll learn how these “digital dozen” interconnect and complement one another and understand the big-picture components of a successful digital marketing strategy that will put you on the right track.

Dealing with members who try to get their way through the use of intimidation, negativity, or anger can be downright exhausting! It’s difficult to not get upset when people behave like this. Unfortunately, being upset adversely impacts service, productivity, and quality. Learn and put into action the “5 Steps to Not Get Hooked” model when dealing with these situations. Learn essential techniques to control your communication while understanding your own “hooks.” Once you’ve mastered these techniques, you’ll be equipped to successfully manage interactions with difficult members.