We want injured workers to have the best possible service experience and recovery. Your BWC claims service specialist (CSS), medical claims specialist (MCS) and managed care organization (MCO) are here to help injured workers get the benefits and medical care they need. We can assist injured workers in getting their life back to normal and get back to work. There is no charge for BWC services.

Phone

CSS: Contact your CSS directly at the phone number they've provided. If you don’t know the number, call 1-800-644-6292 for assistance.

MCO: Contact the MCO directly at the phone number they've provided. If you don’t know their number, call 1-800-644-6292 for assistance. Call the MCO for questions about managing the medical portion of the claim, including rehabilitation and return-to-work information.

TTY Ohio Relay Service: The statewide phone number is 1-800-750-0750.

Spanish: Para asistencia en Español, llame a 1-800-644-6292.

Service office

Visit or call your local customer service office. To find the one nearest you, view the BWC Claims Office map.