Privacy Policy

We will not sell, share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you’ll find valuable.

How do we protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

How do we allow customers to update or change the information we collect?

You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email. Yes, we do use cookies, but we do not overuse them! We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.

Your consent

By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

We welcome your questions and comments about privacy. If you have any questions, please email us.

Shipping

Most orders shipped within 24-48 hours – some items on backorder will take 1-2 weeks – weekends and holidays excluded

UPS does not pick up or deliver packages on weekends or holidays

Items ordered together may ship separately

Red Belly LLC does not ship internationally, with the exception of Canada

Canadian Buyers must call for shipping prices

Signatures are required for the delivery of the following orders

All first time orders over $150.00, and ALL orders over $250

All first time UPS Next Day Air orders

All first time orders with different bill to and ship to addresses

UPS will not deliver a box that is signature required without someone being available to sign for the package. If this is a problem give us a call within 24 hours of placing your order.

UPS Ground Shipping Trasit Times

UPS Ground is our Default shipping method and is available for all US mainland states.

2-Day Air & Next Day Air shipping methods are available upon selection

Hawaii, Alaska, Guam, Puerto Rico, Canada and Military Addresses do not qualify for UPS Ground.

Returns

All returns must be accompanied by the original receipt / proof of purchase.

All return claims must be made within two weeks (14 days) of original date of purchase.

Returns are for store credit or gift certificate only, NO REFUNDS.

We do not accept any returns on worn or used items.

All sales are final on “CLEARANCE” items, NO RETURNS.

No returns with international shipping

Buyer is responsible for all return shipping charges

General Warranty:

All warranty claims must be accompanied by the original receipt / proof of purchase.

Warranty is only valid for the original owner / purchaser of the item.

All claims are subject to the terms & conditions of the manufacturer’s warranty.

All decisions regarding product repair, replacement, or return to customer are made at the discretion of the manufacturer.

Normal wear & tear or abuse is not covered by warranty.

Red Belly, LLC will pay for shipping to the manufacturer on warranty claims deemed valid by shop staff. Claims deemed questionable or invalid by shop staff will be billed to the customer for the amount of shipping.

Clothing & Shoes:

Hard Goods & Equipment:

The manufacturer warrants snowboards and equipment for one year or two years from the date of purchase.

Warranty covers manufacturers defects not damage from product abuse.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Red Belly Boardshop or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Red Belly Boardshop and protected by U.S. and international copyright laws. All software used on this site is the property of Red Belly Boardshop or its software suppliers and protected by United States and international copyright laws.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Red Belly Boardshop. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Red Belly Boardshop and our affiliates without express written consent.

All trademarks not owned by Red Belly Boardshop that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Red Belly Boardshop.