A Variety of Members

Rewards

Influence Direction

No Annual Fees

Make the Most of your Investment!

Meet Some of the User Group's Board Members

Alberto Has been with CarMax Auto Finance for over a decade. Currently, he is responsible for executing the customer contact strategy for outbound collections as well as workforce management on the Genesys Pure Connect platform.

Pete Over 25 years in the telecommunications industry. Pete currently manages TMP Direct’s Genesys PureConnect, premise based platform and has been an active member of NA CGCC since 2014.

Prabhakar More than 12 years of experience in global contact center integrations with various CRMs. Now an Innovation Architect for Philips, prototyping emerging technologies like Chatbot, AR/VR, AI, Blockchain, IoT etc.

Overview

Collaborate Make better decisions based on others' real-world experiences

Learn Improve the return on your investment through peer networking and experts in your industry

Influence Share your thoughts on Genesys' priorities and roadmap to improve the product

FAQs

Who can join? Membership into the Genesys User Group for Customers is limited to Customer participation only.

Do you support all product lines? Yes: PureCloud, PureConnect, and PureEngage.

Are there any membership fees? Membership to the user group is free.

How often does the group meet? Webinars occur at least once a month. If you cannot make it, you can view the recordings online. In addition to webinars, there is an in-person meeting at Genesys annual CX conference.

Upcoming Webinars & Events

Want to Learn More?

To learn more about or join the User Group email customermarketing@genesys.com orJoin Today!

About Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.