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Payment Delegate Questions

Recently we changed to a new payment processing vendor called TouchNet. Your student needs to establish delegates for both Enroll & Pay AND also payment delegates within TouchNet. The following link provides instructions for both the student and the payment delegate. It also includes a document with screen shots that might be helpful. http://student-account-services.ku.edu/pay-online

Be sure to log in using the same email address which your student entered for you.

Mobile devices such as cell phones, tablets and iPads will not work. On your desktop or laptop, please make sure any pop-up blockers are disabled-- the payment site needs to open a new window. Internet Explorer and Firefox browsers seem to work best. Safari and Google Chrome are problematic for many users.

KU and TouchNet are not denying your payment attempt. That message is coming back from your banking institution. It generally means that the information you have entered is incorrect. Please verify that you have the correct numbers entered. Some banks have different routing numbers for checking versus savings accounts. Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks. If in doubt, you may need to confirm with your bank.

TouchNet will confirm that your Routing and checking account numbers are valid, at the time of payment. But just like a paper check, your bank may later reject a payment. Some of the common reasons are: insufficient funds; using an account which is not able to make online ACH payments; or a request from an account holder to cancel the payment.

The University of Kansas does not mail paper invoices; instead you’ll be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay then select: Campus Finances > View/Print Bill.

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay go to: Campus Finances, then “View 1098-T”. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist

Sign up for Direct Deposit. This is University policy. Not signing up for direct deposit will cause your refund to be delayed.

Set up parents, guardians, or significant others as delegates. Delegates will have access to designated information in your account. Setting up delegates allows KU to discuss your account with designated individuals.

Set up payment delegates in TouchNet. This will allow delegates to make payments on your student account.