If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

You will not regret this purchase!
So happy with the Highgate Doormat I purchased. Large size was just what I needed for my front door. Excellent quality. I am going to purchase another for my back patio door.
September 12, 2012

This product is durable and attractive
This door mat is just what my front entrance way needed since the rain and dirt collected and mold would grow under an ordinary mat. The cut out design is attractive and stays put and remains dry.
September 10, 2012

Beauty and Quality!
I'm very pleased with this purchase. It is an attractive piece and certainly has the quality I was looking for.
September 6, 2012

Elegant
Recently purchased this mat. Wasn't sure how it would look shopping online but I love it. It looks fabulous at the front door to greet visitors. Has a very elegant appearance while servings its purpose.
August 25, 2012

This is the perfect mat for a large entry.
I ordered this mat and the matching demi mat for my large front porch entry. Lovely! The material is durable and very attractive. You can easily sweep it or hose it down for a quick cleaning.
August 22, 2012

Great doormat
Well sized for a front door; particularly like the open style for drainage. Our coir door mat grew mold, that won't
happen with this mat!
Style is basic but attractive and price was better than other places I looked.
August 8, 2012

Highgate doormat
Have purchased other shapes of this Highgate doormat
and been perfectly pleased with durability and style.
August 2, 2012

Great looking Doormat
This doormat is beautiful, functional and just the perfect size and price! We absolutely love it, very happy with the purchase.
July 30, 2012

Looks great, and works!
This doormat not only looks great, but does what it should... it stays in place so you can wipe your feet on it! Very substantial and should last for many years.
July 23, 2012

This product minimizes the amount of dirt entering my household.
I enjoy my Highgate doormat-oversized. I use it inside my kitchen doorway so I placed a runner with a rubber backing underneath it. Its working well and I just enjoy looking at the beautiful scroll detail.
Satisfied Customer
July 12, 2012

perfect size, perfect pattern
After looking at several stores in my area, I should have known to just go to your catalog. Everything I have ever ordered has been perfection. We will be moving to our horse ranch soon, and I am excited to gut and re-do that home with beautiful items from Ballards as well.
June 13, 2012

Exactly what I was looking for!
This doormat looks perfect in front of my beautiful beveled glass double front doors.
June 9, 2012

Great Quality For the Price
Great quality doormat. Love the large size and the mat is holding up well so far in the Texas heat.
May 28, 2012

Excellent Value
Exactly as shown/described. Great quality and value. Would purchase again.
May 28, 2012

looks good
It is heavy so it stays in place. The corners lay flat and I like the look of it. Here and there if you look closely you'll see some trimming was skipped but if it really bothered me I could use a razor blade and fix it.
May 17, 2012

Quality product
Before I purchased this front door mat I read the posted reviews. All the reviews I read said the product was good. They were right. I love this door mat. Great price and quality! Wow!!
May 15, 2012

Great Outside Doormat!
LOVE this doormat. It adds so much class and style to my outdoor patio. Do open it outside once you get it because of the rubber smell. A++
May 13, 2012

Quality, great looking doormat
I am very pleased with this doormat. I was intending to buy a similar one at another store, but it was a little smaller, so I decided to go with Ballard's rug instead, and I am happy that I did. It looks great and works well at my back door.
May 2, 2012

Love it - bought another for backdoor
I love these mats. I have the oversized one at the front door, and the regular sized one at the back door. They look gorgeous and they also work well to keep the dirt from shoes off my new hardwood floors.
April 28, 2012

good looking and great size.
I love the look of the mat on my landing. I love this mat as my landing does not have an overhang and this keeps you off the pavers and above any puddling.
April 25, 2012

durable yet very attractive
I was delighted that the mat was so attractive at our front door. And it has shown itself to be quite durable as well.
April 12, 2012

Perfect!
Waited for it to go on sale. Great size, quality and look.
April 6, 2012

Love this doormat!
The Highgate Doormat is perfect for our small front porch where the rain blows in. It is attractive and comfortable.
March 7, 2012

Exceptional Design!
Great size for the front porch and bold design with an exceptional look. Great product from a great company!
February 29, 2012

Functional well made doormat
It serves it purpose with an added touch of distinction. The design is far better than can be had at a big-box home store. Appears to be well made and very durable. The price was competitive.
February 3, 2012

Great front door or back door mat
First of all, we do not have an oversized door, so we thought this mat might appear a little large... it doesn't. It's heavy, which we wanted. Our previous mats would blow away with the strong winds, only to be found in the neighbor's yard. It's heavy, it looks nice, and it fits great. Oh, it always works well at scraping your shoes off.
February 3, 2012

LOVE these two door mats; great quality
Purchased one double door sized doormat for our front door and one oversized for our back patio doorway. They are both excellent quality, very heavy (sturdy/durable) and look very polished and elegant. I read about the "smell" when you take them from the box. I didn't smell any over-the-top odors, but I did open the box in our garage. I didn't notice anything at all really. So, not sure why that is. I would definitely recommend.
January 9, 2012

This product is both durable and attractive.
I opened the box to find the product just as it appears online. This is a beautiful doormat and seems very durable. We live in Maine and I think it will handle the cold weather just fine. It was money well spent and I was thrilled to receive free shipping on my order. I plan on ordering another for our slider. Another great product, Ballard!
January 4, 2012

Looks good
Expect it to be durable. Looks great and great toscespe shoes off before entering too. Easy for cleaning also.
December 30, 2011

I love these mats!
I purchased 3 of these for my outer doors and they are nice and heavy and do not move at all in the many wind storms that I live through. I was always having to look for my mats after a storm and these just stay put. Also the depth of the design allows for easy scraping of the bottom of your shoes! THANK YOU for offering these.
December 30, 2011