Design and Evaluation of a Simplified Online Banking Interface for People with Cognitive Disabilities

Mario Erazo and Gottfried Zimmermann

Summary

The Internet offers an excellent opportunity to include and allow people with all kind of disabilities to participate in most aspects of society. However, people with cognitive disabilities are at risk of being left further and further behind as the importance of the World Wide Web continues to grow. This article analyses the problems that people with cognitive disabilities encounter when using existing web interfaces and the reasons why developers struggle, when creating interfaces for the cognitively disabled. This article describes the development of an accessible online banking interface; this includes, the analysis of current online banking interfaces, the design process, the development of a prototype and the evaluation of the interface through users. Readers will understand the problems that users with cognitive problems face with the current state of the Web, understand the problems that this thematic pose to developers and appreciate an example of the development and evaluation of a simplified online banking interface for people with cognitive disabilities.