Configuring the default language for your Help Center

Your Help Center default language is determined by the language setting for your account in the Support admin.

If you have configured your account to support multiple languages in the Support admin, you can set a default language for Help Center that's different from the default language for the agent interface in Zendesk Support.

You must be a Guide manager to set the default language for Help Center.

Setting the default language for your Help Center

Your Help Center default language is determined by the language setting for your account in the Support admin. The default language is the language that agents see in the Support agent interface by default and that end-users see in the Help Center by default.

Note: If you've enabled multiple languages, you can set your Help Center default language independently of the Support interface default language. For more information, see the next section.

To set the default language for the Help Center

In Support, click the Admin icon () from the sidebar, then select Account.

Select the Localization tab.

In the Languages section, select a language.

Click Save tab.

Your default language for the Support agent interface and your Help Center is updated.

If you have enabled multiple languages in your Support account, you can set a default language for Help Center that's different than the default language for Support. For more information, see the next section.

Changing your Help Center language from the Support default language (Support Professional and Enterprise)

If you are on Support Professional or Enterprise, and you've configured your account to support multiple languages in Zendesk Support, you can set a default language for Help Center that's different from the default language for the agent interface in Zendesk Support.

If you do not change your default language for Help Center in the Guide admin, your Help Center default language is the same as your Support default language.

To change your Help Center language from the default language for the Support agent interface

In Guide, click the Settings icon () icon in the sidebar.

On the settings page, select a language from the Default language drop-down.