HERO Program

The HERO Program helps WSDOT educate HOV and HOT lane violators and ferry line cutters on the purpose, rules, and benefits of these freeway lanes and ferry lines. We started the program in 1984 as a way to encourage drivers to self-enforce HOV lane rules. It is now a nationally recognized program which has served as a role model for similar programs in other states. We expanded the program to include ferries in 2010.

How the HERO Program works

Drivers can report HOV, HOT lane or ferry line violators online or by calling at 1-877-764-HERO. We will then mail educational materials about HOV, HOT lane and ferry line usage to the registered owner of the vehicle that was seen violating.

First-time HOV lane violators are sent an educational brochure. Second-time HOV lane violators are sent a letter from WSDOT. Third-time HOV lane violators are sent a letter from the Washington State Patrol .

First time ferry line violators are sent a letter from the Washington State Ferries. Second-time ferry line violators are send a letter from the Washington State Patrol.

Violation Rates

National average

Between 10 and 15 percent

WA average

Between 1 and 7 percent

Repeat offenders

Less than 5 percent

Targeted Enforcement Based on Your Reports

The HERO Program helps us make the most of limited law enforcement resources. When large numbers of cheaters are reported at specific locations, we share the information with the Washington State Patrol to help them target enforcement emphasis. These are the current hot spots where we have received a high number of violation reports: