Humor at Work: Using Humor to Be at Your Service

At Your Service

The fabulous and fun on-line shoe store Zappos.com requires every employee, regardless of their eventual role in the company, to spend their first four weeks answering customer service calls as a way to expose everyone to the customer and to ensure every employee gets the message ingrained in them that they are in the service business – they just happen to sell shoes. So what can you do to remind everyone in your workplace, no matter what they do, whether they serve internal or external customers, is ultimately in the service business? What can you do at your workplace to remind people that a key component of teamwork is simply providing “great service” to the rest of the team? ================================================================