FAQ

Ordering Online

What payment methods do you accept?

All payments are handled by PayPal. You do not need a PayPal account, you can simply enter in your credit card or “VISA Debit” card number during the checkout process (not available in some countries). If you do create a PayPal account, you can link other payment methods to your account – like direct withdrawals from your checking account.

What type of currency do you accept?

Our site uses geolocation to determine where you’re shopping from. All orders within Canada are processed in Canadian Dollars. All orders outside of Canada are processed in U.S. Dollars.

Is my credit card information protected?

We do not store or even see your credit card information. All that information is handled by the well-respected PayPal, who use industry-leading security. Your payment information is in good hands.

If the CD I bought sucks, can I return it?

Sorry! Buyer beware. If you buy a CD with a dead chick’s guts spewing out and her anus blown to shreds on the cover, then you shouldn’t expect us to give a refund because you didn’t like it after all. We are trying to provide streaming audio samples for all of the releases under our label, but to curate samples for every other release on the site would be a full-time job.

The website showed an item in-stock and I received an email that the item is no longer available?

We are always working to better our online/offline transaction system. However, due to the nature of our business, we stock a lot of titles with very small quantities. Since we sell our products online and offline, direct from our office and at local concert venues and festivals, it is sometimes possible that our inventory does not get updated at the moment of an offline sale.

If this happens and you pay for an item that is actually out of stock and we can no longer get more copies, then we will give you the option to replace that item with something else or we will give you credit towards your next purchase. Usually, when this happens, we always try to make good by throwing in some freebies and extra goodies.

Shipping

What are your policies for shipping outside North America?

1. We only ship vinyl LPs within Canada and The United States. We may eventually just hide them from the catalogue for overseas visitors.

2. We do not ship the jewel cases with CDs and DVDs outside of Canada and The United States. This saves a lot on the final shipping cost.

How can I mitigate the cost of shipping?

We know that our shipping costs in Canada can’t compete with many other postal services around the world, so the best we can do is offer you some ways to save money on your order:

First, order multiple items! This will drastically lower the shipping cost per item.

Second, use a coupon code! We offer some sweet deals every month, but you can only receive these codes if you sign up for our mailing list or follow one of our social media accounts. The more recipients and followers we have, the better deals we can offer.

We ship using Canada Post. We have had great success with their services over the last decade. We know their system and have our shipping methods and rates with them down to a science. We don’t plan to fix what isn’t broken.

How can I check if my order has been shipped?

Registered users can log into My Account and view all the details of every order they have made since signing up for the account. If you placed an order as a guest, we will automatically send you an email notificaiton to the email address you provided, letting you know when the order status has been changed to “Shipped” or “Completed”.

If an order is showing as not shipped and it has been more than a week, please contact us right away! We try very hard to mail all our shipments within 48-72 hours after purchase.

How long will it take for my shipment to arrive?

This is something that we just cannot give an exact answer to. Obviously, a shipment within Canada will take less time than it would if we are shipping to Singapore or Australia. Whenever shipping outside of the country, you should always allow for delays due to customs and other things of that nature.

What happens if my package was damaged in the mail?

We are not responsible for damage to items while in the mail, especially jewel cases; they are fragile and easily damaged. If this ever happens, just steal the jewel cases from your brother’s Motley Crue collection. If you wish to purchase insurance for your package, please contact us and we will make the arrangements.

What if my package arrives but doesn’t contain everything I ordered?

Usually we are pretty good about not fucking up our customers’ orders. But I guess we are human and someday it could happen. If it does and your package is missing an item, please contact us right away. Our inventory counts will usually reveal our fuck-up.

Trading With Us

How do I trade product with CDN Records?

If you have a label and product you would like to trade, please contact us using the contact form (select Selling or Trading With Us). Please provide us with a list of your titles, their genres, and a link to somewhere on the web where we can check your stuff out. You can also send us a package with samplers of your titles. Please mark on the outside of the package “Distro Consideration”. See the contact page for our mailing address.

Can my band sell their CD through the CDN Records online store?

Yes! We are always willing to help out bands who have released their own CD and are working hard to make it happen. Typically, we would require 5 -10 copies up front of your release. Upon sale of them, we would pay you at a set price that we would negotiate with you prior. If all copies sell, we would then proceed to purchase more outright/direct from you. We cannot afford to buy CDs from every band up front, until we know that we can sell some copies first. Please contact us using the contact form (select Selling or Trading With Us).

Our Label

What’s your story?

CDN Records started its onslaught back in 1990 from a bedroom, trading demos with other music fans and demo traders around the world. Originally, the label was named Civilian Death Network, but was forced to change its name due to the worldwide environment. Still operating from a home office, CDN Records is now managing more than 1500 titles under the distro and is currently about to release its 96th full-length CD. CDN Records is proud to be in the ranks of one of Canada’s longest running extreme music labels. You can rest assured that much more brutality and sickness awaits!

What is cdnrecords.com?

We are your premiere site for all types of Heavy Metal Music, Death, Black, Thrash, Grindcore and more. We have some of the hottest prices on Heavy Metal Music anywhere. If you’ve been searching for grindcore music, goregrind or brutal death metal music, your search ends here. We will ship to anywhere in the world. We stock some of today’s top deathmetal bands, from record labels all over the world. We also carry CDN Records releases from some of the metal world’s top artists.

How do I submit demo material?

The easiest method is to go to our contact page and fill in the contact form (select Demo Submission). Provide us with a very brief description of your stuff and a link to somewhere on the web where we can take a listen. You can also send us your demos by mail to the mailing address listed on the contact page. Please mark on the outside of the package that it is for “Demo Submission”.

We do listen to everything that comes through our office and we do sign bands from their demo alone, although it helps if you are playing steady and drawing a crowd. We are always looking for good quality Metal-Core, Death-Metal, Grind-Core, Hard-Core and Black Metal. We do not return anything we receive by mail, so please include cash to pay for return shipping!