Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I recently went onto this location requesting an estimate to get my rear shocks fixed. I dropped the car off and left my phone number because they said that they were busy. I waited about 4.5 hours and decided to call them back before they closed. A man answered the phone and told me that they were about to lock up and someone had forgotten to give me a call. I told him I would be there immediately.
I was horrified to know that they were just going to keep my car without letting me know. When I arrived, the area manager Doug informed me that the charge would be $240 including a diagnostic. I told him that I did not request a diagnostic and he said it was something they had to do. I told him that I did not agree due to the fact that it was ran without my consent. He then told me that they would have to order a part and that they would call me Monday morning.
I was on the interstate on my way back home with my mom trailing me and I noticed that people were honking like crazy. My mom called me and told me that it looked like the fourth of July under my car. I immediately pulled over and called the area manager. While I was in the store grabbing something to drink, the area manager tried to grab the object and leave quickly to avoid confrontation. He did not know my mom parked beside me and she had to get his attention to keep him from peeling off without even attempting to explain what happened.
Turns out, he had to come remove a DIAGNOSTIC TOOL that was left under my car. I was deeply annoyed and moreover incredibly disturbed at the fact that there were sparks under my car!
Monday morning rolled around and I did not get a call from anyone. I then called the 1-888 number on the website and was directed to an gentleman who only told me he would call me back. He never did. He actually got upset with me for calling the complaint in. He told me it was a business and accidents happen.
Instead, a guy named Tony (I think) called me back telling me that it would be $300 to fix and it wasn't including a diagnostic. I asked him how did the area manager give me a totally different amount of $240. He said that he had no idea. I told him what happened and he basically told me that it was no big deal and HIS tool was the only thing damaged. He kind of got nasty with me like I was the one who left the tool attached to my vehicle! So, I honestly feel as though they tried to get over and charge me more to help recover some of the loss they acquired with the damaged piece of equipment. This was extremely unprofessional.

I have yet to get an apology for this mess. I mean there were sparks under my car! What if something would have caught fire?

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.