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Re: Store Credit

So they stock crappy items, then implement abusive policies to avoid refunds, thus squeezing more out of their customers.

The customers get ticked off & leave (as you have done), so the store has to squeeze the remaining customers harder.

This continues until they go the way of Zellers, Bargain Haroldís and Eatons.

Innocent people such as yourself arenít aware that the policies are changing, and think the old rules still apply.

You just got caught in the down-draft of a sinking ship.

I do feel bad for all the customers they will cheat before they mercifully close their doors.

Ahh yes it's that death spiral of increasing sales and profits! Sounds like a sinking ship to me hahaha
By the way, do you read? Can't expand stores? have you investigated how many stores received expansions in say 2008, 2009, 2010 and starting in 2011? How about how many extra stores in new markets have been built during the same period? Can't expand? where's that come from?

Re: Store Credit

OK, compared to the 5.6% dive your sales took in 2009, I guess any kind of increase out of that hole will sound good.

But even your increase in 2010 leaves you far short of what you were in 2008.

Agreed, your profits are up.

lol good benchmarking. In 2009, the economy got it's ass handed to it! keep grasping at straws looking for a way out of YOUR lies.

Now, how do you suppose a business with lower sales manages to increase profits? Well, by cutting expenses.

Expenses such as, oh, how about refunds to customers who deserve them? Now that would improve profits nicely.

And drive away the customer base in the long-term.

Again, increasing sales does NOT equal driving away customers. Those two little metrics fly in the face of eachother. So which is it?

Increasing profits by cheating customers out of returns? haha yah good strategy and likely scenario.
Can you prove that this is the case? No sir you can't. You have invented a LOT of information about what you think is actually happening.

By the way, do you read? Can't expand stores? have you investigated how many stores received expansions in say 2008, 2009, 2010 and starting in 2011?

Yup. Why just in 2010 alone, the number of stores sky-rocketed from just 479 all the way up to 485!
A HUGE mega-increase of 6!
That's almost 1.3%, in just one year!!!
And square footage went up by well over 0.3%! You can almost feel the earth shake!

Lets compare to say your beloved Lowes who has taken 4 years to get 22 stores up and running. yes, mega company lowes, less then 6 per year in canada.
How about Home Depot . They opened a staggering 11 new stores in 2009 ACROSS THE WORLD! Wow, that's impressive.

OK, so you were able to tack on a half-dozen stores. Big whoop.
Now, if you REALLY want to expand, I hear Texas is a good place. It'll only cost you $300 million or so, and a big lawsuit with the dealers.
On second though, just stay home & continue to cheat Canadians.

you're loving the mistake from 3 decades ago! how about something ummm relevant? current?
If we're playing "old mistakes' perhaps the one your parents made 30, 40 or 50 years ago can come into play if we're on this path.

Re: Store Credit

Aren't you paying attention? Sales are still way down from 2008. Try to follow along.

It's the rip-off policies that will drive away customers, dumb-ass. As in, the short-term stratgey to cheat people out of refunds, in order to save costs now, but at the expense of customers later on. Get it?

No, probably not.

Originally Posted by Unregistered

you're loving the mistake from 3 decades ago!

Oh, yeah!

Plus all the disproven CT lies about dealers not losing any money. LOL!

Originally Posted by Unregistered

lIf we're playing "old mistakes' perhaps the one your parents made 30, 40 or 50 years ago can come into play if we're on this path.

Oh, very clever.

When you are losing on the financials, resort to personal attacks.

That's the kind of downward spiral I'm talkin' about.

Lucky for us, we've already bailed on your sorry butts, and will enjoy watching you go down in flames.

Re: Store Credit

How convenient , again ignoring the facts about Lowes and Home Depot that are presented.
How do you respond to Lowe's slow growth of adding stores in Canada?
How do you respond to Home Depot's pathetic growth of 11 stores GLOBALLY during same period?

or do you choose to ignore them because it shoots down your argument that CT isn't expanding?

Or, were you just wrong and in fact CT's pace of growth is right on target with every other retailer? Yah, that's it!