Some time ago, I purchased a long term subscription to Photoshop Creative. I received confirmation and expected my first issue to arrive. However, it never arrived. I saw the magazine in a book store, and wondered where my copy was. I e-mailed their customer service and was told it would arrive within 14 days. It never came. I have asked for a refund, with no response from Photoshop Creative, So, I am forced to post on numerous Photoshop forums a warning to any of you who live outside the UK, not to waste money on a subscription that might not ever arrive in your mailbox.

Here is a series of the correspondence:

I am now forced to go to Photoshop forums and post the fact that I have paid for my Photoshop Creative subscription, I have never received a copy of the magazine, and you will not respond to my e-mails. I will recommend that anyone outside the UK not subscribe to Photoshop Creative, as they may lose their money and never see a copy of what they paid for.

I still have not received my copy of Photoshop Creative, although they have been in bookstores for several weeks. I have allowed 30 days days for delivery from the date of your last e-mail, and it is still not here. Please cancel my subscription and refund my money to my credit card. I no longer wish to be a subscriber. I will just peruse the copies at the book store and purchase issues that interest me.

If I have not received a refund within one week from today, I will go on numerous photoshop and photography forums and warn readers who are not in Great Britain not to purchase subscriptions to your magazine because they will never arrive.