Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

Setting up a backup solution is a very important thing to do for your needed data.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.

Jason, I can't run that application on either Safari or Firefox, because myversions of both are too backdated. They;re the most recent versions thatwill work w/ OS 10.4.11, which is the latest the eMac will take.It appears I've been wasting your time, for which I apologize. O.K. w/ meto pay the charge and drop the discussion. You've certainly done your bestto try to fish me out, which I appreciate.John

PS Time Machine not available to me either (OS X 10.4.11 appears to be too old for it).

Customer:replied 2 years ago.

Thanks for bearing with me, Jason. Time Machine would seem to offer a simpler way around the problem, but my Mac pre-dates Time Machine.

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, BillBill M.Schenectady, New York

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