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Optus

Australian carrier Optus has been formally warned by telecoms regulator the Australian Communications and Media Authority (ACMA) for inaccurately billing over 237,500 customers prior to September 2012.

Australian telecoms regulator the Australian Communications and Media Authority has announced a sustained reduction in complaints to the Telecommunications Industry Ombudsman (TIO) from consumers regarding customer services of the country’s mobile operators.

Australian operator Optus has begun testing what it claims to be the world’s first TD-LTE Advanced carrier aggregation. The firm claims to have achieved single user peak speeds of up to 160Mbps on its commercial 4G Plus LTE network.

VHA, the joint venture which operates the Vodafone and 3 brands in the Australian market, has announced the recruitment of Bill Morrow as CEO, replacing Nigel Dews. Morrow is a Vodafone veteran, having previously led the firm’s operations in the UK, Europe and Japan. Morrow’s most recent telecoms industry post was as CEO of US WiMAX player Clearwire, from which he resigned citing personal reasons in March last year.

Australia’s National Broadband Network received a significant boost with the news that the operators Telsta and SingTel have agreed major deals to transfer parts of their networks to the NBN. As part of the deal, the state owned NBN will pay Telsta $11bn for its copper network, while the SingTel owned Optus network will receive $800m to move customers from its fibre optic network, freeing up its infrastructre for the NBN.

Vodafone Hutchison Australia (VHA) accounted for the lion’s share of complaints to the country’s telecoms ombudsman in the last quarter. On the day the company was due to hold its annual general meeting, the ombudsman recorded 14,670 customer complaints about VHA between January and March this year – an increase of 96 per cent over the previous quarter.

The Australian Communications and Media Authority(ACMA) has released two papers outlining its intentions for the development of a future spectrum strategy. Chairman Chris Chapman has called for input from industry stakeholders “on a number of relevant issues”.

Australian carrier Telstra has agreed to offer warranties on all handsets that match the length of the contract to which the handset is attached. But the Apple iPhone is not covered by the agreement, raising concern at the Australian competition authorities.

Australian incumbent Telstra and its biggest rival Optus lodged bids on Wednesday for the rollout of a nationwide fibre network designed to bring broadband connectivity to at least 90 per cent of the population. The bids mark the next stage of a multi-billion dollar investment in the country’s infrastructure that has been continually delayed by […]

There was another terse announcement from Apple on Monday morning, revealing the names of yet more operator partners which will be carrying the iPhone. Optus, SingTel, Bharti Airtel and Globe have all signed an agreement with Apple to bring the iPhone to Australia, Singapore, India and the Philippines respectively later this year. No further information […]

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