Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and
design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam.

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Who should take this course?

Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. You should have the following experience before attending this class:

Attainment and maintenance of the Salesforce Administrator Certification

Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide

Experience implementing Service Cloud and designing Service Cloud solutions

What will you learn?

During this course, you will:

Review the different exam objectives and their weighting on the exam

Understand the product areas to focus on to best prepare for the exam

Discuss how to design Service Cloud solutions to meet specific business needs

Assess your exam readiness by answering practice questions.

Deloitte Academy is Authorised Training Reseller of salesforce.com in the EMEA region. Training will be given by official certified Salesforce trainers.

Date & location

This is a virtual class. This course will start at 9:00 hours and ends at 17:00 hours.

Investment

The costs are € 725 excluding VAT. This includes lunch, coffee and tea and course material.

Cancellation and Transfer conditions

Cancellation by Deloitte
Deloitte Academy reserves the right to cancel the course at any time or move the date of the event. If so, you will be informed in due time.

Cancellation by participantUntil four weeks (up to 16 Business days) before the start of the course you may cancel your participation, free of charge, by sending an email to nlacademy@deloitte.nl. Moving your participation to a different date involves costs. In the overview below you will find the cancellation and Transfer costs. Should you be unable to attend, a colleague may also take your place, without any additional costs. Should this occur, we would appreciate it if you could inform us in time.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see About Deloitte for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.

In The Netherlands the services are provided by independent subsidiaries or affiliates of Deloitte Holding B.V., an entity which is registered with the trade register in The Netherlands under number 40346342