How To Establish Long-Term Customer Relations?

Every enterprise on Shopify knows customer relationships affect the success of business operations, but not many people understand the importance of loyalty.

A study has shown that 89% of customers stop dealing with a brand after experiencing service customer care incompetence. A customer has the ability to switch to dealing with competitors if the problem is related to service, rather than price or product.

Competition is very harsh, and your customers may not remain long if you don’t take steps effectively to attract them and protect customer loyalty.

Contact customers at the right time

According to a study, 81% of customers are willing to pay to have a high-quality customer experience.

This indicates that experience is important, as well as the quality of the product. When keeping in touch with customers, you can ensure they are receiving all the support needed before they even suggest.

Sending a thank-you email by email with love app right before they made a purchase with your brand, it will help you strengthen a relationship with customers.

Regularly track customer behavior

If you want to retain customers in the long term, you have to understand the feeling of them when they use your product. The top businesses always know that the impressive short-lived can’t keep customers.

Instead, to make its activities truly effective, they take advantage of the flexibility to collect feedback at the right time, from that can resolve the problem immediately.

Regularly track customer behavior at the right time will help brands handle the problem immediately, make customers have a better experience and make them satisfied and loyal with the business.

Prioritize your customers

A study has confirmed 42% of customers complaining about the media, they expect to receive feedback within 60 minutes.

When you have multiple clients, you must know the customer needs you to pay attention to what point, from this, you can divide your time and resources effectively.

Each customer care team should have a system of evaluation both individual feedback and customer behavior according to circumstances, to set a priority list of the customer need to follow up.

Basically, this list will include customers who need your help, as well as the persons related most closely with your brand- loyal customers.

Do not limit yourself to big customers

70% of the purchase experience depends on the perception of customers about how they are treated. This means investing in the lower margins customers can bring high value: the value of a customer increases based on their experience.

Make sure you’re tracking all customers – not only big customers – to ensure 100% of your customers have the great experience.