Are you process-driven? Do you enjoy driving change? Are you passionate about continuous improvement? If yes, keep reading about an exciting new opportunity with Wayfair!

If you're unfamiliar with Wayfair- we are a rapidly growing eCommerce company headquartered out of Downtown Boston with an extremely collaborative, dynamic, and data-driven culture!

At Wayfair, we have a very robust Sales & Service team that is building a new dedicated Business Insights team! Our Sales & Service teams are in Utah, Texas, Maine, and Massachusetts, Ireland, and Germany, and are focused on exceptional service and positive shopping experiences for our customers. The Business Insights team serves as an internal consulting function for Sales & Service and will be responsible for data-driven findings that create value across all customer touchpoints with Wayfair.

A key part of our Business Insights team, you will own major initiatives for our team to drive continuous improvement and propel our service experience to new levels of delight for Wayfair customers.

This will be in a highly cross-functional, general management role where you are the primary owner to identify strategic opportunities for the team through rigorous analysis and rapid execution of structured solutions.

Key responsibilities:

Collaborate with functional management teams and key business stakeholders to design, develop & implement strategies for improving business processes and support systems.

Work with cross-functional teams to optimize processes that support our strategic initiative roadmap and help to build capabilities that support an effortless customer experience.

Partner with Engineering and third-party tools teams to design workflows and technical enhancements designed to improve efficiency, time to resolution and reduce error in current processes.

Develop fact-based, data-driven measurements of business performance in collaboration with the business owners.

Provide program management ownership and internal consulting expertise for Sales & Service projects.

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:
• Wayfair, an online destination for all things home
• Joss & Main, where beautiful furniture and finds meet irresistible savings
• AllModern, unbelievable prices on everything modern
• DwellStudio, unexpected modern design for everyday life
• Bi...rch Lane, a collection of classic furnishings and timeless home décor
Wayfair generated $3.9 billion in net revenue for the twelve months ended June 30, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 6,000 people

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