Most relevant reviews

WORST product I have EVER bought!

Posted 6 years ago

KCQ1

Elite Plus Member

First of all, the refrigerator is very small. We only have 2 people in our family and have a hard time squeezing everything in this model. I can only imagine if there were more of us. That however, is not the main problem. Ever since we got the refrigerator almost a year ago everything on the top shelf (milk, juice etc.) FREEZES. I called whirlpool to have someone come look at it and they stated it's a problem with this model that happens a lot and there is no fix to it yet. I then called whirlpool back and they said they said that person's opinion didn't matter because they didn't call the "right "tech line. They sent a 2nd tech person out. He ordered a new door panel. Waited 2 weeks. Problem still not fixed. 3rd tech person sent out. He didn't even look at the refrigerator, stated he "knew what was wrong" and ordered parts that have been on backorder for over a month. Called whirlpool back and they have no record of this person (who THEY sent out) coming, so again the refrigerator is still non functional and they "can't consider an exchange yet." Every time you call whirlpool there is a MINIMUM 15 min hold time, over 45 minutes total call time everytime I call (a tleast 10 times now), not to mention 5 and counting service visits where I have to block out a 4 hour window from my day for the repair people. I am disgusted with the product itself and customer service from whirlpool. I will never purchase from them again.

No, I would not recommend this to a friend

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shopper210

Member

Rating: 5 out of 5 stars

5

4 years and NO problems! Great purchase!

Posted 6 years ago

shopper210

Member

This positive review comes 4 years after purchasing this refrigerator! It has been a stellar appliance for our active family of six. We have had no mechanical problems whatsoever. In fact, the only reason I am writing this review is that I came to the best buy site tonight with the intent of purchasing this exact refrigerator for a second time for our rental property and was surprised to see the one and only negative review of this product. It's too bad the Best Buy technician was too lazy to help fix the problem with the icemaker. If you read enough reviews of any refrigerator brand, you will see that they all have problems with icemakers. I highly recommend this model. It is a reasonably priced counter-depth refrigerator that looks as good and performs as well as any of the more expensive versions out there.

I would recommend this to a friend

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pdas42311

Elite Plus Member

Rating: 1 out of 5 stars

1

buyer beware

Posted 7 years ago

pdas42311

Elite Plus Member

I purchased this fridge through bestbuy.com. It was a special order fridge. It took longer to arrive then originally stated on the website. When it first arrived we loved the look of it. However, on the second day the ice dispenser stopped working. We contacted Best Buy and they sent out the Geek Squad a week later. The Geek Squad tech stated to me that it was a known issue with Whirlpool's and said it was not worth fixing. He told me he recommended not buying another Whirlpool at all. I am not sure why they are selling these with a known problem.

No, I would not recommend this to a friend

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fedupcustomer

Rating: 1 out of 5 stars

1

stay away from whirlpool

we just bought a house with all new jenn air appliances (whirlpools top of the line). Of the 5 appliances in our kitchen 2 have to be replaced. The cooktop at our expense and the fridge at the builders. Whirlpool was of no help resolving the problem and lied about the number of times the repair company had been out to try and fix the fridge (6 times) and were rude on top of it. Run and don't look back

No, I would not recommend this to a friend

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Anonymous

Verified Purchase

Elite Plus Member

Rating: 4 out of 5 stars

4

Great buy for the money.

Posted 5 years ago

Anonymous

Verified Purchase

Elite Plus Member

Purchased a floor model that was heavly discounted for a great bargain! Little small being a counter depth model and the wife thought we could use another door shelf so purchased one online for about $30.00. Now she loves it. Be cautious leaving anything near the vent outlet as it tends to freeze on the top shelf. In all a great refrigerator.