New Queue System on Trial at Three MRT Stations

Have you noticed new queue markings at Bishan, Buona Vista or Jurong East MRT stations?

Since last month, a new double-queue system is being piloted by train operator SMRT at the three busy stations, to improve the flow of commuters boarding and alighting from trains during rush hour.

The new queue system (as shown below), which is on trial for three months, uses red arrows and lanes to line commuters up in two rows at each side of the train door, while staying clear of alighting passengers.

(Photo Credits: The Straits Times)

Existing markings (see below) at most station platforms are not so detailed, employing a funnel shape to get people to keep away from the train doors.

(Photo Credits: The Straits Times)

SMRT said that the double queues will “facilitate a smoother and safer transfer of commuters by reducing criss-crossing when they alight and board trains”. SMRT will be observing commuter flow and obtaining feedback on the effectiveness of the new queue system.

What do you think of the new queue system that is on trial? If you have gone to any of the three train stations, share with us your experience.