Map update -- slow or normal?

Today I used TomTom Home to purchase a map update -- U.S./Canada/Mexico for my XL 340S, my first update since I bought the unit in 2010. I paid via PayPal and Home responded that they would send an email confirming the purchase. That was about 8 hours ago, but so far, nothing. Is this normal, and am I just being antsy? I realize that it's the weekend, but isn't all of this stuff handled by robots working 24/7?

Finally got around to calling TomTom support. This was first-level support and the representative was very helpful. He processed my refund, but also informed me that my device came with lifetime maps -- who knew? Better still, he offered to try to walk me through installing the new map even though the device is no longer supported. I wasn't at home (where I have Home), so I couldn't take him up on the offer just now, but of course will do so. So the light shines at the end of the tunnel....

I think I managed to upgrade my map without having a TomTom rep walk me through it. It wasn't easy. I tried several times to use the HOME "Update my device" menu choice. This led me to a U.S.-Canada-Mexico map, size 2100+ KB, which did not fit on my 2 GB XL 340S. There were options to load partial "zone" maps, none of which fit -- and the further menu for off-loading features did not free up enough disk space to allow the upgrade. No joy. :(

Finally, out of desperation, I did what you're not supposed to do: I used the HOME "Manage my device" menu choice to delete my current U.S.-Canada-Mexico map (vintage 2010). I then used "Update my device" (I think -- it may have been "Manage my device") to download an updated map. This time I was presented with two choices: a 2100+ KB U.S.-Canada-Mexico map (which wouldn't fit), and a 1696 KB U.S.-Canada-Mexico map (which would). I opted for the latter, and about an hour later, the installation was complete.

I assume and hope (but do not know for a fact) that the smaller map that I installed is a pared-down version of the latest map. I used the GPS to "Prepare a route" from NYC to Boston, and it seemed to work normally. The next real-life trip will tell the tale -- fingers crossed.

Finally got it together to call support and work through the update. Despite what that web page said, I was assured that the only thing that would fit my XL 340S was a zoned map. They had me delete the current map and walked me through the download and installation of the U.S. map. It all went smoothly. Gave it a spin today, and everything worked as expected. My two encounters with TomTom tech support reps were both very positive. =D>