TripAdvisor Traveler Rating:

2.05Cleanliness

2.05Location

2.05Rooms

2.05Service

2.05SleepQuality

1.05Value

2.05

“Overpriced”

Oct 09, 2012Jeremy R, El Paso

Beware! This hotel is NOT worth paying a dime over $100/night... Rooms are very average with the term suite used loosely.. More of a big square room with a couch and a sink. There was no bottled water to be found on the property. Front desk said they were out and the vendor had been notified the day before. The shower curtain was at least 6" too short and left water all over the tile and paint peeling on the walls from water damage. There is a digital bilboard in the parking lot that flashes all night creating a disco effect in your room. The worst part is they hike up the price of rooms for Tech games and hold you to a 2 night minimum... I checked out early and emailed the General Manager asking for a response to my claims and NEVER heard back and was billed for 2 nights when I only stayed 1.. Dont fall victim to this fraud.. Bottom line is this hotel will not make it charging $250/night with a management team that could care less..

Read management response to this review.

Management response from HospitalityMgr, Manager

Thanks for your feedback. There were two home football games in the month of October, which Lubbock hotels are normally sold out for months in advance. Unfortunately, the room rates do increase as a result of the demand for the rooms. We appreciate you and your family staying with us and hope to see you in the future.
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