VDSL Link Down: help needed please from mods

Had lost internet problems since april. Many, many calls logged and promised problem would be fixed. Prior to april, no changes to house, infrastructure etc, nothing changed and service up to this point good.

started getting link dropped, followed by really slow speeds. Sometimes the speed dropping from 21mbps, to 17, 11, 8, 1.5 then would drop too.

Kindly had a SmartHub6 installed replacing the 4, but after a few days same issues, so its not the hub. Annoyingly ive had 2 engineer no shows, only to be subsequently told the engineer had fixed the problem outside the property.

Since ive started looking the logs there are a couple of trends, a morning hit around 8:10 is common, but its nothing in the house im pretty sure, so maybe REIN near box/line/exchange?

It has also dropped during the night when there has been no activity at all other than inbound cast stuff (i dont have BT TV).

Its getting hugely frustrating, the no-shows dont help. During a recent online chat session with support, i was promised 2x disc/repeaters which never turned up either.

I feel i am stuck in a never ending loop now of fault raised, online chat, engineer within 3 days, will be fixed, wait 48hrs to monitor. ... and then it isnt, so another week goes by.

i got a letter in post this morning from Nick Lane (office of) asking me to bear with BT, but really i see no form of escalation or ownership, just this constant repetition loop.

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Re: VDSL Link Down: help needed please from mods

sorry not the logs. It is the technical logs informstion which will show your hubconnection stats

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