Interpreter support and resources

Support for TIS National interpreters

Interpreter Liaison officers

TIS National interpreters receive direct support from a team of dedicated Interpreter Liaison officers to assist with enquiries relating to interpreting assignments.

Interpreter Liaison officers can assist to clarify ethical issues, report workplace health and safety concerns and provide feedback about interpreting assignments. The team can also provide assistance if you need to de-brief after a particularly challenging assignment.

Employee Assistance Programme

We consider the health and safety of our workers to be important and seek to provide programmes for their on-going support. TIS National provides free and confidential short term counselling for interpreters and their immediate families through the department’s Employee Assistance Programme (EAP).

Benestar is the department's provider of the EAP and their staff are professionally qualified psychologists or social workers.

The EAP can cover a broad range of topics for work related or personal issues including:

career counselling

workplace mediation

interpersonal issues

performance and learning issues

organisational change

discrimination/harassment

emotional or psychological health

family/relationship issues

legal/financial issues

addictions/gambling issues

health and lifestyle.

Contact the Interpreter Liaison team for more information about the EAP for interpreters.

Supporting TIS National's commitment to ongoing service improvement, the mystery shopping programme is an opportunity to validate the high quality and professionalism of TIS National's interpreter panel, and also provides a quality assurance method to identify and address potential concerns. TIS National does not use the quality assurance programme as a punitive measure. It is an instrument to assist with coaching and development of our interpreters.

The mystery shopped calls assist the Interpreter Liaison officers to conduct coaching conversations with our interpreters which aim to build and enhance the professional expertise of TIS National interpreters and positively address any performance issues.

Interpreter Liaison officers may contact you to discuss findings from a mystery shopped assignment. We encourage you to use this opportunity to actively consider new techniques to improve the quality of services you provide to TIS National clients.