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Find IBM Electronic Support at Impact 2011 with Maps! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact We realize that finding sessions & activities during Impact 2011 will be challenging - we expect a record number of attendees plus The Venetian, Las Vegas has many vast levels and sections. To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is participating in. For complete details on all our sessions, labs and solution center activities,... [More]

Finding downloads, fixes, and device drivers in the IBM Support Portal
Have questions about how to download support files from IBM.com? This video This video demonstrates how to quickly find software downloads, including product fixes, device drivers, firmware, and other downloadable code for IBM products from the IBM
Support Portal ( http://www.ibm.com/supportportal) . You can also access downloadable code directly from the IBM Fix Central tool ( http://www.ibm.com/support/fixcentral ). To provide IBM with direct feedback and... [More]

Hear How One Client Simplified Support with IBM Electronic Support ! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact It's one thing for an IBMer to present to our clients how to they "should" use our support sites and tooling, it's a totally different event when an actual IBM client explains how she is able to simplify her support experience using the latest tools and resources from IBM Electronic Support. Come meet Amy Rech and Elaine Papanikolaou at #IBMImpact and discuss with an IBM client how... [More]

IBM Electronic Support at Impact 2011 - Friday's News! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact What are we doing today? IBM Electronic Support provides a portfolio of robust tools and resources for you and your teams - take full advantage of these tools by joining us at the following lab! Friday's Lab Times: 9:00AM - 11:00AM: Product Technology Center: "Take the IBM Electronic Support tools for a test drive!" LAST LAB TODAY! THIS IS YOUR LAST OPPORTUNITY THIS WEEK TO TEST DRIVE OUR... [More]

IBM Electronic Support at Impact 2011 - Thursday's News! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact What are we doing today? IBM Electronic Support provides a portfolio of robust tools and resources for you and your teams - take full advantage of these tools by joining us at the following sessions plus visit the SE-1 pedestal in the Solution Center to learn more! Thursday's Labs & Sessions Times: 9:00AM - 5:00PM: Product Technology Center: "Take the IBM Electronic Support tools for a test... [More]

IBM Electronic Support at Impact 2011 - Tuesday's News! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact What are we doing today? IBM Electronic Support provides a portfolio of robust tools and resources for you and your teams - take full advantage of these tools by joining us at the following sessions plus visit the SE-1 pedestal in the Solution Center to learn more! Tuesday's Labs, Sessions and Solution Center Times: 9:00AM - 5:00PM: Product Technology Center: "Take the IBM Electronic Support tools... [More]

IBM Electronic Support at Impact 2011 - Wednesday's News! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact What are we doing today? IBM Electronic Support provides a portfolio of robust tools and resources for you and your teams - take full advantage of these tools by joining us at the following sessions plus visit the SE-1 pedestal in the Solution Center to learn more! Wednesday's Labs, Sessions and Solution Center Times: 9:00AM - 5:00PM: Product Technology Center: "Take the IBM Electronic Support... [More]

IBM's Service Request has been updated based on your feedback! In the beginning of April, IBM significantly updated the IBM Service Request application, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests. Here's a quick rundown of new capabilities to look for.... [More]

Reducing Total Cost of Ownership with IBM's Serviceability Tools! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact We're all very busy - trying to do as much as possible with limited resources. IBM is constantly updating our websites and tools to help our clients find answers as quickly and efficiently as possible. Come meet James McVea at #IBMImpact and discuss with him how the free IBM Support Assistant
(ISA) Workbench can analyze and diagnose many of your software problems. He'll present ISA best... [More]

Roundtable Session: Be Heard at Impact 2011! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact One of the best things about IBM conferences is the
opportunity to meet some of the IBMers that develop and support the
products that you use in your business. Another huge benefit is that
you can give them your feedback! Come meet James McVea and Daniel Julin at #IBMImpact and see what the IBM Support
Assistant (ISA) has to offer and get a glimpse into the plans for the
future of ISA. It's your chance to... [More]

Solution Center: Subscription & Support/Electronic Support Pedestal: SE-1 April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact Solution Center Subscription & Support/Electronic Support Pedestal: SE-1 The Impact 2011 Solution Center will be the hub of activity for more
than 6,600 attendees expected to join us in Las Vegas. The Solution
Center is open to conference attendees April 10-13 during Impact 2011,
featuring over 130 IBM Business Partners and exhibitors demonstrating
the latest technology,... [More]

Video: Getting started with IBM Support Portal with Quick Start Have questions about how to best setup the IBM Support Portal? This video demonstrates the 3-step quick start process for getting started using the IBM Support Portal for your on-line technical support needs. The new IBM Support Portal is a unified, customizable view of all
technical support tools and information for all IBM systems, software,
and services. It brings all the support resources available for IBM
hardware and software offerings together in one place and... [More]

Which WebSphere Support Tools are right for you? April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact IBM has a huge catolog of Electronic Support resources & tools - almost too many! Which results in clients asking some of the following questions: Which ones really apply to me? Which tools are the most important for my organization? How can I access these tools? Where do I find help with setup or registration? During this week long series of labs, the IBM Electronic Support team will be on hand to answer all... [More]