Report a power cut

Here’s a four-step guide to determine the cause of your power cut. It may be due to a planned network maintenance operation in your area, a fault in your internal electricity circuit, a fault in the electricity distribution network supplying your property or due to non-payment of pending invoices.

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Successful

Thank you for letting us know about this difficulty. We will review it as soon as possible, and send you a notification number by SMS message on the contact number you gave us in your report. If your report is invalid, you will be notified as well. You can use the notification number to check the status of your report online - enemalta.com.mt/status. In case of difficulty, contact our 24/7 customer care team on 8007 2224.

Step 1

Is the digital display of your smart meter switched on?

YES

If it is switched on and showing the consumption readings, then you are not disconnected from the network. There is an electricity supply up to the meter, as otherwise the display would not be working. The cause of your power cut is probably located in your property's internal installation. Click here to proceed to Step 2.

NO

If the display of your smart meter is switched off, click here to proceed to Step 3

Step 2

What text do you have on your smart meter display?

Disconnection

If the text on your meter display reads "Disconnection", then your electricity supply is disconnected due to unpaid bills or other irregularities.
Contact ARMS to resolve these difficulties and request a reconnection of your electricity service. Read more information about our billing and non-payment procedures here.

Consumption readings

If the meter display is showing consumption readings only and no other words of warning, the cause of your power cut is definitely located in your property's internal installation. There is no need to contact us. Here's what you should do:

1. Make sure that the circuit breaker forming part of the meter (beneath the display) is switched on.

3. If switching on these devices does not restore your electricity supply, ask your authorised electrician or engineer to test your internal electrical installation and identify the cause of the outage.

Reduce load / Risk disconnect / Power exceeded

If you have any of these warnings on your meter display, you
are exceeding the maximum load allowed for your service. Switch off some of the electrical devices you are using to reduce the load to within the applicable limits, and then try to switch on your meter's circuit breaker again. Ask your authorised electrician or engineer to review your internal installation and the electrical power it requires and if necessary, apply to upgrade your electricity service to a higher load.

Three phase connections

Applicable for three-phase connections only
Is the display of your three-phase electricity connection showing "L1 L2 L3" as indicated in the photo above?

YES
If you can see these three symbols, none of the phases you are being supplied with is disconnected from the network. The difficulty is probably related to a fault in your internal circuit. Ask your authorised electrician or engineer to test your internal installation and identify the cause of your power cut.

NO

If any of the three symbols in your three-phase meter display is missing (for example, display showing "L1" and "L2" only, proceed to Step 4.

Step 3

Is your street affected by planned network maintenance or upgrade works currently in progress?

Check out the map below to find out if we are currently carrying out any maintenance or upgrade works that may be affecting your electricity service.

YES

If your street is highlighted in the list of works currently in progress, we will be restoring supply to your service as soon as the works are completed. Approximate completion times are indicated on the map.

NO

If the name of your street is not included in the map showing maintenance and development works in progress, click here to go to Step 4.

Step 4

If your meter's digital display is switched off and your street is not highlighted in the power cuts map, or if any of the phases of your three-phase connection is disconnected, you need to contact us to dispatch our technicians to resolve your difficulty. To report your difficulty, you would need to provide us with the account number or the meter number of your service. The two numbers are printed on your ARMS electricity bills, whilst the meter number is also printed on your meter.

To report your difficulty, call our 24/7 customer care team on 8007 2224 or use the online form below:

Account number*:

Meter number*:

OR

Description of difficulty*:

Contact mobile phone number**:

Email address:

Add image (optional):

* Required fields
** We will send you a notification number by SMS on this contact number as soon as your report is processed.

Upon submitting your report you are confirming that you are the account holder, or acting on his/her behalf, and that you have taken all necessary measures, as explained on this website, to make sure that the difficulty you are reporting is not caused by difficulties in the property's internal electrical installation or by disconnections caused by overloading or non-payment of pending dues. Any misuse of this form will be investigated and reported to the authorities. We reserve the right to take any other action necessary to recover expenses incurred due to the misuse of this form.