Minimized order review latency with a direct integration to avoid negatively impacting site
performance.

[Redacted], a large online apparel merchant, has asked that we not reveal their company name in this case study. Forgetting to update your SSL certificate is a common and understandable mistake, but still embarrassing.

[Redacted] have been running an online storefront for several years, running several fraud
services concurrently to ensure optimal coverage and minimal risk. They wanted to find an
easy-to-integrate fraud solution that would complement their blanket coverage of transaction
fraud without slowing down their site or impacting the performance of their storefront.

In order to make this goal a reality, their team needed to find a solution that would help safeguard their business from
fraud and maintain the stability of their website. Last year, an average business would typically
suffer from 87 hours worth of downtime and other outages, which would cost your average $10
million business over $100,000 in pure lost sales and likely more than double that once you
factor in the costs associated with fixing the problem and wasted employee time. While not
all outages are preventable, monitoring a site’s performance can be a valuable step to detect
problems quickly and help formulate a response.

Immediately we liked how easy the product was to use, and that it was fully integrated into
the Shopify admin, so we continued using it alongside some of the other solutions we
were already working with.

Alex, Customer Service Manager at [Redacted]

[Redacted] realized that by utilizing NS8’s Protect solution, they could benefit
from all of our capabilities by default, including ones that they weren’t originally looking
for specifically. For instance, NS8 uses several monitoring stations around the world that
can watch the performance of a merchant’s website, identifying not just potentially fraudulent
customers, but also spotting any potential performance issues that might threaten site stability.
For example, if a site was suffering an outage where customers were unable to view secure
content, we would alert the merchant so that the issue could be corrected quickly before
it caused severe revenue losses for the business. NS8 Protect gave them
the ability to identify a looming SSL certificate expiration and sent them escalating alerts
so they could renew their certificates and avoid compromising their site’s performance.

We had moved hosting providers, and in the process, installed a certificate that expired
on a different timeframe than were used to. Nobody saw this expiration date coming… well,
except for the monitoring services that was quietly installed as part of the NS8 product.

Alex, Customer Service Manager at [Redacted]

As well as watching their site for fraud, NS8 Protect had given them added
monitoring features that they hadn’t really considered. This not only enabled [Redacted] to benefit
from the additional security to their storefront they were originally looking for, but it
also broadened their overall capabilities by giving them something that their other simple
fraud prevention services weren’t providing.

Now whenever their site suffers the threat of a potential performance issue, NS8 Protect can send them instant SMS and email verifications to address the problem quickly.
As well as monitoring for site outages and certificate expirations, NS8 Protect also checks to ensure that the everything is displayed correctly for each individual
user. This is made possible with the built-in real-user monitoring feature, which allows
a merchant to check that everything is optimized for individual customers, regardless of
their location or device. All of this was possible thanks to the seamless integration between
NS8 Protect and their store’s platform, giving them an instant view of
any site vulnerabilities via the review dashboard.

3 days out,the NS8 product was frantically trying to get a hold of us to make sure we didn’t
let our certificate expire. I don’t even want to think about the thousands of dollars
we would have lost while our users were being warned that our site was no longer secure…

Alex, Customer Service Manager at [Redacted]

This simple integration has helped to deliver some critical results. By using NS8 Protect, [Redacted] avoided an unexpected SSL certificate expiration that could have cost
their business thousands of dollars if their normal customers had been unable to access the
secure content on their site. Since then, they have begun to look at using our metrics to
make some important changes to optimize the site for real user performance, helping to maintain
the reliability of their storefront for different customers around the world.

With NS8 Protect scoring and filtering their site’s users, [Redacted] was also
able to preserve their transactional integrity as they were originally hoping for, and run
our service alongside other fraud prevention measures without adding to order latency or
interfering with the processing of customer orders. Based on these outcomes, Redacted plans
to continue utilizing NS8 Protect to actively monitor the performance
of their website and continue to benefit from the added features we provide.