Return Equipment or you will be charged! - cancelled due to price increase.

Due to the July price increase of £4, I telephoned the day after getting the notification email from BT to remove BTTV Max 4K pack to avoid paying charges for leaving early (I’m currently 14 months in on a 18 month contract).

However - when checking on MyBT, the order tracking status for this change states; EQUIPMENT TO BE RETURNED OR YOU WILL BE CHARGED.

My original email stated I would only have to pay for the equipment if I cancel within 12 months.

Order Tracking for cancelling BTTV due to increase;

Looks to me, they intend to charge me unless I return the equipment before 16th August!

I should ring back up, but the advisors aren’t always up to speed with the T&Cs. When I asked during the call, if cancelling BTTV would affect Netflix, the advisor said no - but the confirmation email says it does! (I have a backup payment setup ready now ).

Re: Return Equipment or you will be charged! - cancelled due to price increase.

Hi @Trace-T welcome back and sorry that you have received this email saying you will be charged. I can confirm that as long as you have completed the 12 months there will be no charge for the Youview box and it is your property. If you do not have a use for it then you have the option to return it for recycling.