TVS introduces road side assistance program for its 2wheelers

The company has launched this program across 70 cities in India under Phase 1. In its next phase of expansion, TVS Motor Company will ramp-up the service to 200 cities across the country by October 2016.ETAuto | September 26, 2016, 16:05 IST

BENGALURU: TVS Motor Company has rolled out ‘24/7 Road Side Assistance Program (RSA)’ for its two wheeler customers across the country. The company has launched this program across 70 cities in India under Phase 1. In its next phase of expansion, TVS Motor Company will ramp-up the service to 200 cities across the country by October 2016.

The initiative aims to resolve on-road problems faced by the customer through a 24/7 helpline and personal assistance. The services include spare key pick-up, fuel delivery and onsite repair which will ensure that the customers continue their journey without any hurdles. In other cases, services extend to cab arrangement, accident assistance and towing of vehicles.

JS Srinivasan – Vice President Sales & Service, TVS Motor Company says, “As a Company, we constantly strive to meet the evolving needs of the two-wheeler customer with our products and also boost their overall ownership experience. With more than 3,500 dealer touch points, we are confident of extending a 24/7 Road Side Assistance Program, which will cater to the consumer’s immediate requirements and also help them overcome any issue on the road."

He added, "At TVS Motor Company, we pride ourselves on “listening” to our customers and we have emerged as top rankers in globally benchmarked platforms like JD power customer satisfaction survey. We believe this initiative is a step forward to strengthen the confidence and faith bestowed on us by our consumers.”

The program is applicable on every new and existing TVS vehicle under warranty (Scooters and Motorcycles) with no additional charges. The Road Side Assistance program is expected to rollout pan India by March 2017.