Financial companies rack up complaints, but good luck finding them

A NerdWallet analysis of previously undisclosed Consumer Financial Protection Bureau data shows that Green Dot, a dominant prepaid card company, and Credit One, a leading credit card issuer, are among the businesses Americans complain about most to the bureau.

But those disputes are kept on what amounts to a shadow list of complaints that aren’t on the public portal. The bureau invites consumers to use the complaint database to evaluate whether they should do business with a company.