Latest gi statement August 16

As you might imagine, we’ve been working around the clock to find a solution that will address everyone's concerns (and bring peace and prosperity back to Mystery Manor). Over the last 48 hours, we’ve been compiling information and gathering feedback from the comments that you, our devoted community members, have posted...and we get the message.

Here's what we'd like to do:

Your elected 15 representatives will provide all questions/comments/concerns (that they have already compiled for the Skype call) directly to us via Facebook message. From there, our team will answer each question and submit them via new post with answers as soon as is humanly possible.

Once we’ve answered your questions, we can move forward to seek solutions to these issues.

We ask that everyone keep in mind that we are a mobile game publisher and that we must continue to update our games to comply with all existing and new standards, and as a result, we need to make changes and updates to our games from time to time. Also, we ask that everyone also keep in mind that good games are all about balance--when one thing changes in a game, that change may affect many other parts of the game in ways that might not be obvious.

We know that the changes to the most recent version of Mystery Manor have affected your game experience and we're deeply sorry for any and all inconvenience. We’re happy to announce that friend codes will be reinstated in the game, but due to platform guidelines that we must adhere to, we can no longer offer gifts of any kind including premium currency and items.

Just as you’ve poured your hearts into playing Mystery Manor, we’ve poured our hearts into building this game. At the end of the day, we’re all here to have fun, so all we ask is a little time, and a little understanding, to fix things up and get back on track.

Stay tuned for more updates, and to those 15 representatives – we’re here and we’re ready to answer all your questions. Please send them directly via Facebook message and we will continue our conversation there with answers posted directly to this page.

Thank you again to all of our fans for your support, and for playing and enjoying our game. We absolutely value you, and the time, effort, and passion you continue to share with us in playing Mystery Manor.

Chickenchick111 wrote:...due to platform guidelines that we must adhere to, we can no longer offer gifts of any kind including premium currency and items.

'Guidelines' are there to guide, which is not he same as T&Cs. Maybe it's just a poor choice of words, but right now I think there is a lack of trust of GI. If there is a rule that they cannot offer gifts in return for friend referrals then they should point to an Apple website that says so. If they can't show they are telling the truth, then I'll assume the contrary

Ok, so how exactly should we do this? This lists have been compiled and in categories. I think we should do this 1 of 2 ways. First iDevices made a wonderful fb detailing all concerns and suggestions we could simply direct them there. Second would be to arrange them in order of 1. Questions 2. Suggestions 3. Comments and address them like that. So what do you think?

Chickenchick111 wrote:...due to platform guidelines that we must adhere to, we can no longer offer gifts of any kind including premium currency and items.

'Guidelines' are there to guide, which is not he same as T&Cs. Maybe it's just a poor choice of words, but right now I think there is a lack of trust of GI. If there is a rule that they cannot offer gifts in return for friend referrals then they should point to an Apple website that says so. If they can't show they are telling the truth, then I'll assume the contrary

I think this is a really good point and hope that it will be addressed. Truly, this issue is the only one that I care about and my primary reason for getting involved. I will be extremely disappointed if this is not a central theme of this discussion.

Kristi927 wrote:Ok, so how exactly should we do this? This lists have been compiled and in categories. I think we should do this 1 of 2 ways. First iDevices made a wonderful fb detailing all concerns and suggestions we could simply direct them there. Second would be to arrange them in order of 1. Questions 2. Suggestions 3. Comments and address them like that. So what do you think?

Kristi I'm having such a hard time, I'm so infuriated grrrr, the new post on fb, I've posted and asked ppl to stop leaving codes and random strategy questions there. There's a rep online there now called inga and all our sense talk is getting lost among the squit people posting codes must be the fb version as their codes still work so they should stop filling our iPad fb page with them for starters as I don't want anything to detract gi attention from the cause. She says on there they want the fifteen reps to come forward and direct message her or gi with the questions that were penned and they will answer them publicly. How can we get the random rubbish to stop being posted on the fb thread?. Xxx

I wholeheartedly agree with Isabella...friend codes for diamonds is very important to me...probably the most aggregious thing g.i. Has done in all of this, along with lying about reasons for taking this away from us!

Kristi927 wrote:Ok, so how exactly should we do this? This lists have been compiled and in categories. I think we should do this 1 of 2 ways. First iDevices made a wonderful fb detailing all concerns and suggestions we could simply direct them there. Second would be to arrange them in order of 1. Questions 2. Suggestions 3. Comments and address them like that. So what do you think?

Kristi I'm having such a hard time, I'm so infuriated grrrr, the new post on fb, I've posted and asked ppl to stop leaving codes and random strategy questions there. There's a rep online there now called inga and all our sense talk is getting lost among the squit people posting codes must be the fb version as their codes still work so they should stop filling our iPad fb page with them for starters as I don't want anything to detract gi attention from the cause. She says on there they want the fifteen reps to come forward and direct message her or gi with the questions that were penned and they will answer them publicly. How can we get the random rubbish to stop being posted on the fb thread?. Xxx

She means private msg and we no longer need 15. One from each should be fine since we will one to cover everything in one message.

Connie-pia wrote:I wholeheartedly agree with Isabella...friend codes for diamonds is very important to me...probably the most aggregious thing g.i. Has done in all of this, along with lying about reasons for taking this away from us!

No Hun i know that and about the update still allowing adds if not updated but the point I'm making is that if they've not updated they shouldn't be posting the codes during the whole furore on there, it's just getting on people's nerves trying to read it with daft questions on strategy and codes popping in. I'm cross about codes too but she has just said they are being reinstated just not with diamond rewards.

Connie-pia wrote:I wholeheartedly agree with Isabella...friend codes for diamonds is very important to me...probably the most aggregious thing g.i. Has done in all of this, along with lying about reasons for taking this away from us!

No Hun i know that and about the update still allowing adds if not updated but the point I'm making is that if they've not updated they shouldn't be posting the codes during the whole furore on there, it's just getting on people's nerves trying to read it with daft questions on strategy and codes popping in. I'm cross about codes too but she has just said they are being reinstated just not with diamond rewards.

I agree with you but I also can tell you that many of the lower level players have NO IDEA what is going on! We have abandon them to their own resources and they have few upper level players to direct them to stop posting codes on Facebook, stop buying diamonds and to come to mmuff forum for education regarding the game issues! I don't want to play the game but I have been trying to reach out to a few lower levels via my wall posts and wall questions and it has helped them understand:) Please consider reaching out to the lower levels and educating them in these matters. Thank you,