Shipping & Returns

Return Policy

We do not accept returns or exchanges for items because if we did then items may be worn or used, and Ruby's only sells new, unused merchandise.

Damaged Merchandise

If your dress arrives damaged, please contact us as soon as you receive the dress for a return label to have the dress replaced.

Shipping Policy

All items are subject to stock availability. While many are in stock, we may have to special order your item. Shipment delivery may take between 1 to 3 weeks.

Free ground shipping is valid on items $249 and more and includes shipping to the continental US only. P.O. Box addresses are not valid for free shipping. While shipping method is at our discretion, we usually ship with USPS or UPS.

Ruby's is proud to offer worldwide shipping. The exact cost of shipping to your location is available before your order is complete at checkout. Please contact us to confirm if we can ship a particular dress to your country. Please note you are responsible for duty and tax costs imposed by the destination country’s authorities. They are collected and kept by the destination country's authorities.

Ruby's will ship your order to any address you like. However, if the shipping address and billing address are not the same or cannot be verified by your credit card company we will require you to submit photo ID to confirm that we may ship to that address. When using PayPal all addresses must be confirmed.