The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. [framed_video column=”two-thirds”]http://www.youtube.com/watch?v=9hq6jS42PDM[/framed_video] Link: http://www.youtube.com/watch?v=9hq6jS42PDM [dt_divider style=”narrow”/] Want to know more…

[anything_slider title=”Red Cross Video Teleassistance Service will increase to 4700 users in January” column=”full-width” autoslide=”5000″ slider_id=”11725″/] The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. It’s a new way to provide the most advanced services in the Capital of Spain, and I6NET very proud to be the technology provider of this platform with our partner Altitude Software. This is new challenge for the 21st century Red Cross services, that allow to manage much more people, really faster and with the best online communications thanks to our real-time video systems. [button_icon icon=”none” url=”http://www.i6net.com/dt_portfolio/red-cross/”]Case Study[/button_icon] [dt_divider style=”double-gap”/] Article in Spanish: El servicio de videoatención, dentro del programa de teleasistencia domiciliaria, se “intensificará” a partir del 1 de enero de 2014 con la intención de superar los […]

Amazon Introduces Mayday, A Unique And Amazingly Useful Live Tech Support System For Kindle [TechCrunch] Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click, hardware-support solution that lets users work with a remote tech support representative to solve problems with their tablets. The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support. […] Source: Amazon Introduces Mayday – 2013 […]

Viziyoo is now available for your iPhone and iPad too. After some weeks we have released the new iOS app. which allows you to share a real-time video when your are calling. It works over any WI-FI or 3G data access, you can call from your own cellular or any other external phone, no account is required to start enjoying smart video with all your friends. Viziyoo has been developed by I6NET and runs over our software components. One more thing… Viziyoo is also available on Android, both app. works using the same way. Now you can make video calls from any iOS, Android devices and Web browsers too. Source: Apple Store – Viziyoo app for iOS [dt_divider style=”gap”/] More information: http://www.viziyoo.com

Continuing in its commitment to excellence and community involvement, I6NET announced plans this year to be sponsor of local Froges Olympique Club (FOC) Basketball young girls team. The city of Froges is near to our I6NET Labs offices. It’s a small town located at south east of France in the french department of Isère and Rhône-Alpes region where all our founder team has started its entrepreneurship. We’re passionate about the wellbeing of children in our community. In every business decision we make here at I6NET, we like to see our office as a dream team. After all, everybody needs to train hard, and be at the top of their game when communicating with customers. We’ll try our very best to get photos of our association with the FOC basketball young girls team online soon. In the meantime, be sure to wish them […]

We are pleased to unveil Viziyoo, a small cross-platform app. which allows you to share a real-time video when your are calling. It works over any WI-FI or 3G data access, you can call from your own cellular or any other external phone, no account is required to start enjoying smart video with all your friends. Viziyoo has been developed by I6NET and runs over our software components. What do i need to run Viziyoo? In summary: Android Smartphone (GSM/CDMA + 3G/4G or WIFI) Android Tablet (3G/4G or WIFI) + external phone (landline or cellular) Desktop Web Browser (IE, Safari, Firefox, Chrome…) + external phone (landline or cellular) Screenshots [anything_slider title=”” column=”one-third” autoslide=”0″ slider_id=”11340″/] One more thing Currently, you can run Viziyoo on any Android smartphone/tablet or any desktop Web Browser! A new Viziyoo iOS app. for iPhone and iPad is coming […]

Currently, is still in development discussion for its complete implementation whereas (under Vxi*/Asterisk implementation) is already available for any project’s deployments. We have prepared this summary to clarify what are the main features and how to move forward for your business. We consider, WebRTC is a solution for the future and RTMP a solution for the present that could be required for a while. The question is not whether WebRTC or RTMP, the question is: RTMP, yes sure and WebRTC too, if all industry adopt it properly and make it interoperable over all the web and telephony systems… The right choice in 2013 and for next years, is to select RTMP to wait for WebRTC complete maturity and continue working with both over your Vxi*/Asterisk platform. Remember, you may know that WebRTC could loose the current battle for its standardization and interoperability, […]

Beyond improving call productivity and quality of service, any Contact Center has to be ready for the next Internet evolution challenges with new multimedia channels. Of course, you have to continiously optimize all your processes and quality to get the best call productivity, but also you have to focus much more on adding innovation to increase your Service Value. Videocall and Webcall over the Internet is the next big feature to increase the service value for most Contact Centers and make their services really different against competitors. As you know in 2013, most users are often connected to Internet with their computers and mobile devices to get any online information about your company before purchasing products or services. It’s impossible to ignore it, and continue doing things like in the past. From any business website or online store, the most efficient […]

One of the main questions and answers today about: What will be the future of making phone calls from any Web Browser? , , , , , … Most people who are reading tech news thinks that the future is already here, and HTML5 is a standard, which gives us possibility to create real-time audio/video communications () in desktop or mobile devices. Unfortunately, it’s not true. Let’s talk about what is real. [dt_divider style=”double-gap”/] [dt_divider style=”double-gap”/] [dt_divider style=”narrow”/] One more thing…? [dt_divider style=”narrow”/] Some other articles you may read: Flasphoner: Do you think HTML5-WebRTC Phone Ready? not yet OnSIP.com/blog: WebRTC, SIP and HTML5 brief introduction InfoWorld.com: WebRTC Browser communications standard has serveral hurdles clear Pro.Clubic.com: Interview w3c retour enjeux WebRTC Formtek/blog: WebRTC to Enable Peer-to-Peer Browser Communications [dt_divider style=”narrow”/]