Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise. By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

Anupam Govil

Avasant

Content Chairperson

Anupam has over 25 years of experience providing sourcing, business and globalization advisory services to global enterprises and private equity funds. He has advised technology and services firms on their global expansion plans through a c...

In an era of increased competition and shrinking fees, financial advisors need digital tools to survive. By leveraging technology and data-driven insights, advisors can sustain profitable growth. But achieving this vision requires a digital transformation, and the industry has been slow to adapt. A thoughtful technology and data strategy, user-friendly tools, early wins, and key […]

By- PwC

Ahead of the Digital Convergence Conference, Dan Goodstein, President at the Outsourcing Institute sat down with Rohith Nandagiri, Director of Global Technology at Time Warner to dive deep into digital development. The Interview Explores: What’s happening in the marketplace: evolutionary vs. transformative vs truly revolutionary The importance of methodology and strong collaboration in the enterprise […]

By- Avasant

A Framework to Bridge the Digital Divide and Reap Digital Dividends Digital technologies have proliferated rapidly in the last two decades, more heavily so over the last decade. Internet penetration and mobile phone adoption has increased; a number of new digital tools that aid businesses, consumers and governments have been created. While the growth of […]

By- Avasant

Exciting BPO innovations are accelerating the rate of business change. As the latest technologies are explored and adopted, today’s businesses are poised on the brink of a new age of exponential gains in productivity and performance. In this timely webinar, Xerox will demonstrate using specific case histories how they are assisting their clients on the […]

By- The Outsourcing Institute

It is no secret that the traditional media and entertainment industry has experienced extraordinary value destruction in the past 20 years. The music industry right-sized from $26.6 billion in 1999, to $14.9 billion in 2015. Print media lost the fight for classified advertising to Craigslist, Yelp, and Groupon, and legacy brands like the New York […]

By- Avasant

Join Outsourcing Institute’s Daniel Goodstein as he sits down with Anupam Govil, Partner at consulting firm Avasant and Program Chair of the upcoming Digital BPO Innovations Conference, as they discuss Digital transformation, BPaaS & new business models. This interview will: Discuss what “Digital” means to clients and the effects of “Digital Disruptors” on the outsourcing […]

By- The Outsourcing Institute

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]