Hello, you are probably here because you found a charge on your credit card and are wondering where it came from. Here we will attempt to help you solve the mystery.

Who is Shopify?

We’re a software company based in Ottawa, Canada. We make Shopify, an Online Store software which powers
thousands of merchants from around the world.

Why are you charging us?

Shopify charges a monthly fee for hosting.

Doesn’t ring a bell?

If the product names above don't ring a bell, you may want to ask around
the office. 95% of the time someone else at your company signed up for
the product.

Can we get an invoice for the charges?

Every time we bill you we send an invoice to the email address you (or
your co-worker) provided when you/they signed up. You can log into your account, click the "Settings" tab
on the left hand sidebar and then on "Account". Here you’ll see a list
of all the invoices we’ve sent. You can also download PDF versions of
the invoices for safe-keeping.

How do I cancel my account?

Easy, just log into your account, click the
"Settings" tab on the left hand sidebar, then on "Account". From here
you can click on the button to cancel your store. Once you’ve cancelled
you won’t be charged again, but you are responsible for all previously
incurred charges.

Can we get a refund?

Charges are non-refundable, but once you cancel you will never be
charged again. We don’t have long-term contracts, lock-in, signup or
termination fees. Just pay as you go and cancel when you’re done.