What is MyChart and what are the benefits of signing up?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It allows secure use of the Internet to help manage and receive information about your health. With MyChart you may use the Internet to:

Is there a fee to use MyChart?

How do I sign up?

Patients may request a MyChart activation code letter at a visit or you may call Customer Service at 425-258-3904. The code that is included in this letter, along with your medical record number and date of birth will allow you to set up an account.

During your next office visit a staff member can sign you up for MyChart in the exam room. The process takes just a few minutes to complete or call our MyChart specialist at 425-258-3904.

Why are certain test results not shared electronically?

If some of my health information is not correct, what should I do?

This information comes directly from your medical record at your doctor’s office and your health information is reviewed and updated in your medical record during each visit. If something is inaccurate you can send a MyChart message to your provider or contact their office by phone so it can be reviewed and corrected as appropriate.

May I view a family member’s medical record?

Yes, you may, if you have access to your own medical record and have filled out the necessary proxy consent form and have it on file with The Everett Clinic. This is called Proxy access and allows a parent (or guardian) to access a child’s record if they are under the age of 18; it allows for an Adult who has Power of Attorney over another to access those records; it allows Adult /Adult access (spouse to spouse)

Where can I get a proxy consent form?

To print a copy of the proxy consent form, go to www.everettclinic.com, click on “Patient Resource Center” in the upper right-hand corner of the page; then select “Medical Records & Privacy Information,”. Completed forms can be given to reception staff at your next office visit or mailed directly to:

May I ask questions regarding a family member from my account?

No. Your account only offers direct access to your personal medical record; therefore, communicating about another individual's information would become part of your health record. This information would not appear in the correct health record and could potentially impact medical care. To have access to another's medical record requires proxy access.

Can my spouse and I share one account?

Why does my ex-spouse have proxy rights to my child’s medical record?

The State of Washington recognizes both parents, legitimate (means father acknowledges paternity with the Department of Vital Records) and adopted. In the case of a divorce, regardless of who has custody, either parent is entitled to medical care information and may sign up for proxy access to the child’s online medical record unless there is a court order to the contrary (RCW 26.09.184).

If I have a parenting plan in place, can I limit my spouse from access to my child's medical record?

You may not limit your spouse from access, unless you specifically have a temporary order prohibiting contact and/or restraining order which limit access to the child due to specific behaviors. This order would need to be provided in written format to the Health Information Management Department. Fax number is: (425) 339-5439.

Why do I not have complete access to the online medical record of my child who is between the ages of 13 and 17?

There are legal issues that pertain to accessing sensitive information regarding any child over the age of 12 years, 364 days of age.

In the State of Washington, a minor has the right to consent to release sensitive information that is included in the minor’s record. However, it is not possible to block sensitive information in the online record, so limited medical record access will be granted to parents with a child over the age of 12 years, 364 days. The parent can, however, request paper copies through a release of information These records will be sent to the parent(s), excluding any sensitive information. Sensitive information includes:

Substance abuse

Mental health care (age fourteen)

Pregnancy

STDs (Sexually Transmitted Diseases)

HIV/AIDS

Sensitive information may only be released to parents of minors between the ages of 13 and 17 if the minor signs a release that includes releasing any sensitive information.

Why as a Foster parent or parent can I not have access to my child's online medical record when CPS has obtained custody?

When a court order for CPS guardianship has been put in place, the State than becomes the legal guardian of the minor child and has the only say in what information can and will be released, and to whom. All requests from the parent or foster parent should be forwarded to CPS.

How do I sign up for Proxy Access?

There are three types of Proxy access that are available at The Everett Clinic at this time:

Adult / Child (Child MUST be under the age of 18)

Adult / Adult

Power of Attorney / Guardianship

To sign up for proxy access you may obtain one of these forms from the receptionist at your visit or download and print them from the www.everettclinic.com website. You may complete the form and leave it with the receptionist. The form and any accompanying papers (guardianship or POA) will be forwarded to the Health Information Management Department for completion of the process.

May I sign up and at the same time request proxy access to my children's records?

You may. However, access to your children’s records will require more time to prepare. Please keep in mind that parents have limited access to children’s records online if they are between the ages of 13 and 17.

I forgot my password. What should I do?

Where can I update my personal information (e.g. home address, e-mail, change password)?

Log into your account and go to the “Personal Info.” section to change your email or password. Please note that you cannot currently update other personal information online. To do this, please send a message to The Everett Clinic Customer Service Department using the online menu, or call them at (425) 258-3904.

How do I get a new access code if mine doesn’t work, has expired, or was never received?

You can request a new access code at your next appointment, or call customer service at 425-258-3409 for more immediate assistance. After we verify your information, a new code will be issued. Please note: Privacy issues prevent us from e-mailing a new access code to you.

Is my access code my user ID?

No, your access code is not your Login ID or password. You will use this code only once to log into your medical record for the first time (The code will expire after you have used it or after 30 days). When you log into your medical record the first time, you will then be asked to create your own unique ID and password.

How soon can I expect an answer from my doctor?

How much does an E-Visit cost?

Will my insurance cover an E-Visit?

You will need to contact your insurance carrier to find out if they cover e-visits.

We will submit your e-visit as a claim to your insurance carrier. You are responsible for applicable co-pays, co-insurance or deductibles associated with your health insurance policy. If your insurance does not cover this service, or you do not have health care insurance, you will be responsible for the amount of the fee. You will receive a regular billing statement from The Everett Clinic as you would with a balance from in-office services.

If I'm unclear on the provider's advice or medical care plan and/or have more questions, how would I contact the provider?

If I don't agree with the provider's advice or medical care, will I have to pay for the e-visit?

Is my online medical record secure?

Yes. We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, our system uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all our messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

Our medical record system is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased. Click here to review privacy practices

I was logged out of MyChart, what happened?

We strive to protect your privacy and the security of your information. While logged into your medical record, if your keyboard remains idle for 15 minutes or more, you will automatically be logged out. We recommend that you log out of your session if you need to leave your computer for even a short period of time.

What do I need to be able to use my online medical record?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

What are the site requirements?

This site requires a minimum of Internet Explorer 11 or Safari 10, though we recommend the latest updated version of common browsers such as Internet Explorer, Mozilla Firefox or Google Chrome. Using other browsers or older browsers will result in unpredictable behavior, or may not work at all. For the best viewing experience we recommend setting your display color depth to True Color 24-bit (millions of colors) or higher, and a minimum screen resolution of 800x600 pixels (preferably larger). If you have issues with viewing the website with the above set-up, your browser may not have JavaScript enabled, or may be running incompatible add-ons.