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33 thoughts on “Slapped at the Hotel Front Desk”

I love this! So many times have become impatient and then had to go back and apologize for my impatience. I don’t mind apologizing what I do mind is my impatience in the first place! We are all a work in progress and this story is such a good reminder to stop and check ourselves. Thanks for your posts Dan I always get some type of tidbit out of each of them.

I call moments like that a heavenly head slap. I have the ability to create situations on an regular basis to remind myself of these issues. Just by its name servant leadership requires humility and there is no room for arrogance on the part of that leader. I have found as I help move employees forward that somehow I find my own career and the respect of other moving forward at the same time. Strange how that works and when you are focused on helping others move forward as compared to crawling over them, life just seams to work out better.

Hi Dan. I am struggling with how this is arrogance. I think this is more entitlement. It says “it is okay to lose my key and expect a new one.” If the keys were literal keys, it would be less likely to happen. : )

Reminds me of a great, challenging Bible verse: Do not forget to show hospitality to strangers, for by so doing some people have shown hospitality to angels without knowing it (Hebrews 13:2). The world is full of incredibly interesting (and sometimes hurting people) and when we move to quickly we miss opportunities to learn from others, be touched and touch others — and our days are less meaningful. The only way for me to enjoy life when feeling pressed is to ensure I take the time to look in people’s eyes when we speak, to listen to their responses and sometimes the story that comes with it.

We need to control our arrogance and anger showing good patience and the needed empathy in various situations. I feel that we need to forget our ego and the professional/social status while requesting actions per our desire especially when we are wrong.

We need to wait in patience and value the time, attention & efforts put by a person to solve our problems. Just observe the things and sit comfortably instead of standing furiously! Things work better when we think differently and show humility rather than ask things by way our rights,

Each of us needs to control our arrogance, but I find that in a position of leadership, arrogance is especially egregious because it gives evidence to the stereotype that leaders really don’t care about people and are merely chasing the bottom line. Moments of arrogance can do a lot of damage to what has been built over time. Luckily this encounter was with someone you are not likely to see again. Be grateful for that! Love your postings and have learned from you…

when.my son was little, he and I went out of the room to get some breakfast and didn’t take our key nor any ID. Imagine our chagrin at having to go to desk and say we were locked out and had no ID to show who we were,

The worst by far though was admitting we didn’t even know our room number!!

Thankfully my husband was in the room so staff was able to confirm who we were and tell us our room number!

I definitely agree that impatience can lead to arrogance. I mean after all, doesn’t this person realize how busy I am and how important my time is?

I reviewed your recommendations with my wife. Not because she needs them, but because I can absolutely see instances in my own life where arrogance can raise it’s head. I like your recommendations, especially #3. My wife also got a good laugh out of that one.