Passengers departing the UK, and aged 12 to 15, are exempted from the UK Air Passenger Duty (APD) Tax, effective 1 March 2016. We are currently updating our system to reflect this change. Passengers booking online can request an APD Tax refund by contacting the local reservations office or Global Contact Centres.

Booking of more than six passengers is currently not available online. Please contact your local reservations office.

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Introducing our new airport experience in Changi Terminal 4

We've moved to Changi Airport’s new Terminal 4 – where our passengers can enjoy a state-of-the-art self-service experience and new Cathay Pacific lounge.

Find calm in the fast lane when you travel with Cathay Pacific

Time is on your side when you travel to or from Singapore with us, with self-service facilities designed to speed you through terminal checkpoints more quickly and securely – leaving you with time to slow down and enjoy the quiet luxuries of our new lounge along the way.

Use smart self-service technology

Check-in

Collect your boarding pass at our self-check-in kiosks, print your own bag tags, and use the self-service bag drops – all designed to help to speed up the check-in process and reduce queues at every stage of your journey through the airport.

Immigration

State-of-the-art facial recognition technology can immediately authenticate your identity so you can bypass immigration queues. This is available to Singaporean residents, permanent residents, long-term pass holders, and any visitor who has previously had their fingerprints collected when entering Singapore.

Boarding

If you’ve used the self-service function at immigration, you can self-board by scanning your boarding pass at the gate and verifying your identity with facial recognition technology. This allows passengers into their seats more quickly and easily.

People to help

If you’re new to the automated experience, our airport staff will be on hand to assist you – while pre-boarding and dedicated counters are still available for First class, Business class, Marco Polo Club members, and passengers who require special assistance.

Relax in our new Cathay Pacific lounge

Experience all of our signature comforts, facilities, and flavours in the new Cathay Pacific lounge – including our classic wonton soup, dan dan noodles, and a special Singapore laksa, served at the ever-popular Noodle Bar.

Where to find us

You can reach Changi Airport Terminal 4 by bus, MRT, car, and taxi while a complimentary 24-hour shuttle bus runs between T2 and T4 (find more details on the Changi website). Cathay Pacific counters are located on Row 6, the closest airline to immigration.