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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (11)

91%
would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

P Schenk

May 2017

Excellent Service and Relaxed Atmosphere

A genuine quality hotel experience - definitely would use again and recommend

H Herbert

December 2015

Excellent place to stay

r cartwright

October 2015

disappointing start

Having arrived at the hote booking in time was late, accommodation first shown was an annexe to the hotel, i objected and was transfered into a better room within the hotel.

This was after some considerable delay and very much put a dampener on our stay at the hotel. Correspondence with the hotel manager cconcluded that booking through Laterooms this can be the case that you are placed in inferior rooms. Bad experience.

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E Hall

June 2015

Very plesent stay

Just the one night at The Imperial, nicely located at the quiet end of town, excellent impression when arriving in the car park.

Check in was a breeze and I felt welcomed to the hotel. The room whist it has not view as such was quite cool and clean. I didn't eat in the restaurant as they have a no jeans policy and having only booked on the day I had no opportunity to pack a change of clothes.

Early checkout meant I missed breakfast.

However a good stay.

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Ranjan R

June 2015

Old world charm in Barnstaple

The hotel is well located on the riverfront next to the town square, with adequate free parking.

We had a room in the River Court which was large, comfortable and well-appointed. The staff were friendly and helpful. The reasons for not awarding a better rating are: I had to leave by 8:00 am most days, but breakfast officially began at 7:30 am (on one day it was 7:40 am before the doors opened), and the cooked items have to be ordered so I was unable to really enjoy the breakfast. Also, on the last day, whilst packing, we inadvertently moved the bed a few centimetres to the side - exposing a melted toffee stuck to the carpet. I wiped it off best as I could with tissue and rolled the bed back.

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Roger S

March 2015

Happy

Happy with accommodation and staff

Carlton A

March 2015

High Standards

This is a good hotel which attains an excellent overall standard.

The reception desk is well run with efficient and polite staff. My room had a nice view past the clock tower and over the river bridges. There was a good level of cleanliness both in the bedroom and the modern bathroom. This is the best of three hotels I have used in the area.

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Paul S

February 2015

Short Break

Excellent hotel highly recommended

Michael C

January 2015

Great value stay but the tonic water is cheap and nasty!

Clean and comfortable room with an excellent shower.

The tonic water served in the bar rates 1 star - they need to up their game on that one!!

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jim s

October 2014

stay 24/25 sept

had stayed here last year with the aston martin owners club, room then was adequate,this time i was upgraded on arrival with a lovely sea view & superb room in the main hotel,sat outside on the terrace having a beer ,had to keep getting up to find a waiter for a refill ,bit annoying,breakfast , shown straight to the table, after about 20 mins waiting for someone to take our order ,again had to get up to request a waiter another 5- 10 mins order taken, breakfast eventually arrived after an eternity but nice ,nearly an hour in & out not good when your on a business trip ,lovely hotel excellent location,will stay again, but the staff need a bit more training in customer care.