British Airways revamps Concorde Room at Heathrow T5

A Monitor Report 12 Nov, 2017

LONDON: British Airways has revamped its flagship Concorde Room at Heathrow Terminal 5 (T5). The refurbishment to the airline’s exclusive lounge included re-upholstering furniture and adding new feature pieces to the room, all of which are illuminated by hand-blown glass lighting with bone linen shades and ochre silk linings.

The popular terrace, overlooking the runway, features sofas and new loungers.

Mobile phone chargers are also on hand for travellers to ensure their devices are fully charged before they fly.

Carolina Martinoli, Director, Brand and Customer Experience, British Airways said, “In recent years we’ve invested in our lounges, including new ones in Boston and Gatwick South Terminal and revamped spaces in Edinburgh, Cape Town, Amsterdam, Belfast, Washington, Singapore and Dubai. We believe our customers will love the new look and feel of the Concorde Room, in particular the terrace that we have re-designed to create a private oasis in the middle of a bustling airport.”

Customers will still be able to dine before they fly in private booths with a full waiter service. If they wish to unwind ahead of their flight, private cabanas with a day bed and en-suite are available to book.

Next in the schedule for a revamp is British Airways’ lounge at New York’s JFK Terminal 7, along with improvements being made to the customer experience at check-in.

Next year Aberdeen and Rome's lounges will also be revamped, and Geneva will be expanded. Further investment is then planned in San Francisco, Johannesburg and Chicago and London Heathrow's other lounges are expected to be refreshed over the next few years.

Earlier this year British Airways opened its exclusive First Wing at Heathrow T5, a new private check-in area for British Airways’ First, Gold Executive Club and oneworld Emerald customers. Providing a dedicated security channel leading directly into the Galleries First lounge and Concorde Room.

On board the airline’s First cabin, customers can also benefit from bespoke washbags designed by Liberty London exclusively for British Airways as well as regular updates to the in-flight menu and wine list.

The Concorde Room is exclusive to British Airways’ customers travelling in the airline’s First cabin.