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‘People don’t like to upset the person sending the flowers by complaining, but it’s important you do, because you don’t want your friend or relative wasting their money,’ says Helen Dewdney Photograph: Alamy

Wilted, dead bouquets – or flowers that fail to turn up at all. Whether you’re trying to wish someone a happy birthday, or to cheer them up as they sit at home ill, there’s not much worse than discovering that your thoughtful gift was actually a bit rubbish.

Earlier this year, delivery firm Yodel was forced to apologise after Mother’s Day flowers from customers who ordered from Marks & Spencer, Moonpig, Waitrose and Interflora failed to arrive. It