QSTARS

Advice and assistance to understand your tenancy rights and responsibilities

Support to resolve your tenancy issue

Advocacy and support to talk to your lessor or agent

Help to write a letter or fill in tenancy forms

Help to attend or prepare for a QCAT tenancy tribunal hearing

Referral to other services if needed

The QSTARS program is managed by Tenants Queensland (TQ) and delivered in collaboration with partner organisations across Queensland.

If you have questions or require assistance with a tenancy matter, please call the QSTARS advice line. If you require ongoing assistance you will be contacted by a tenant advocate for additional support.

QSTARS Advice Line: 1300 744 263

Hours of operation – 9:00am – 5:00pm, Monday to Friday

Evening advice – 5:00pm – 7:00pm, Tuesday and Wednesday

If you are calling from outside Queensland, or cannot call a 1300 number, you can call the local Brisbane QSTARS number: (07) 3832 9403.

If you are calling on a mobile and cost is an issue, ask the advice worker to call you back.

We can arrange an interpreter if requested.

Alternately you can call the Translating Interpreting Service (TIS) on 131 450. They can assist you to contact our service.

Community support workers

If you are a community support worker, you can refer clients to the QSTARS phone advice service on 1300 744 263. If you have permission from your client, you can refer your client to QSTARS for advice and assistance.

To refer a client to QSTARS for advice you can email TQ at mail@tenantsqld.org.au or call the TQ office on 3832 9447 to arrange a referral.