Welcome to GeekPolice!

Our Appeal to YOU: Please join and help us grow this website. We truly love technology and security and we want to share it with the world. Recognize the excitement of technology here daily:☞Security Discussion on malware, ransomware, and much more!
☞24/7 hard- and software tech support (+mobile!)
☞Virus and malware removal support
☞Tons of tutorials, guides and solutions
☞The very finest of our voluntary Support Staff
☞Much, much more absolutely FREE of any charge!

Note to non-members: Guests are able to open topics and reply to posts; however, guests are not allowed to create their own profile, unless they register (which you can do so below). By registering, you unlock many more capabilities of this site, and are able to interact with other members including making friends! Who wouldn't love a friendly tech community? Join us now!

My tower has stopped working. it started as not being able to access websites, then windows defender giving an error, then the task manager being infected. it also poped up with a virus or something that had those annoying fake pop up alerts. i still was able to run AVG. that scan got me a few trojans but the problem was not resolved. i tried to run Malwarebytes on it but upon install it would not launch and renaming files did not help. i tried to launch safe mode and run malwarebytes from there but had no desktop, start menu, task manager, nothing. just a black screen with "safe mode" in the corners. i attempted a launch in last known good config and achieved basically the same results plus the rather appropriate image of someone dressed as darth vader playing the fiddle that was my desktop background. i have no idea what to do next.

Last edited by mehowick on 30th September 2009, 6:35 am; edited 1 time in total (Reason for editing : bad wording)

i think whatever has caused this has hit my netbook as well probably while the two computers were still networked. should I start a new thread with this problem or can this be taken care of with the same or similar steps?Update: cannot run hijackthis on netbook, but i can run system look. should i look for the same files?

Last edited by mehowick on 2nd October 2009, 3:14 am; edited 1 time in total (Reason for editing : update!)

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Quick Scan", then click Scan.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.Click OK to either and let MBAM proceed with the disinfection process.If asked to restart the computer, please do so immediately.