Cookie Policy

Introduction

We use cookies on our website to create the most secure and effective website possible for our customers. This Cookie Policy explains what cookies are and how we use them. The information below is provided as part of our initiative to comply with recent legislation and to make sure we are honest and clear about your privacy when using our website.

What is a Cookie?

A cookie is a small text file that is sent to and stored on your computer, smartphone or other device as you browse a website. Most websites you visit will use cookies in order to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, remembering what's in your shopping basket, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site − for example, when you enter your login details and move to another page it won't recognise you and it won't be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting ('first party cookies') or they may be set by other websites who run content on the page you are viewing ('third party cookies').

Our Cookie Policy

At Isabella Oliver we use cookies to improve your shopping experience by keeping track of what you have in your basket and to remember you when you return to our site. This is important to us as we want to improve your journey across the website and your experience of browsing the Isabella Oliver range.

Some people find the idea of a website storing information on their computer, smartphone or other device a bit intrusive. If you prefer, it is possible to block some or all cookies or even to delete cookies that have already been set; but you need to be aware that you will lose some functions of the website and you will not be able to order products from us. If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices.

The cookies stored on your computer, smartphone or other device when you access this website are set by Isabella Oliver, our suppliers who partner with us to help deliver a high quality website, and other third parties. The table below lists the cookies we use on this website.

First Party Cookies

Cookie Name

Cookie Purpose

Our Own Cookies

CookieUserID

This is a unique identifier that helps us identify if you've visited our websites in the past.

CartItems & CartItemsx

This stores the items that you've added in your cart. So if your computer crashes or you get distracted from your purchase we've saved your selections for when you return. If you disable these cookies, you will not able to place an order on our website.

JSESSIONID

This cookie allows us to remember selections and preferences that you've already made or information that you've already given.

DC Storm

_#slid, #tsa, _#uid, _#sess, _#env, _#srchist, _#vdf, _#lps

These cookies enable DC Storm Analytics to function. This software helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website. The data stored in these cookies never contains any confidential information. The data stored by these cookies can be seen only by the relevant teams at Isabella Oliver and DC Storm and never shows any confidential information.

Google Analytics

__utma, __utmb, __utmc, __utmz

These cookies enable Google Analytics to function. This software helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website. The data stored in these cookies never contains any confidential information. The data stored by these cookies can be seen only by the relevant teams at Isabella Oliver and Google and never shows any confidential information.

Peerius

peerius_sess, peerius_user

We use these cookies to recommend products based on what you have viewed previously, and what others who have viewed similar items as you on our websites have shown interest in.

Quantcast

_qca

The _qca cookie may use your “computer’s IP address, pixel code, referring HTTP location, current HTTP location, search string, time of the access, browser’s time, any searches made on the our website, and other statistics” in order to “analyze Log Data from different websites and combine it with other non-Personally Identifiable Information to produce the Reports that are made available on the Quantcast.com Site, to enable web publishers and advertisers to deliver audience segments that are appropriate for their products or services.”

We use WordPress to power our blog. WordPress uses cookies to verify who you are if you log in or comment on a blog post.

Cookie

Name

Purpose

eCommerce Platform

blucommerceCountry

This cookie is used to determine which country the visitor is from, so that content and shipping costs shown are accurate for those customers. This is determined based on a GeoIP lookup or data provided through their account or while purchasing.

blucommerceState

This cookie is used to determine which region the visitor is from, for the same reason as blucommerceCountry

blucommerceCurrency

This cookie is used to determine which currency to show on the site, based on the country the visitor is from and whether they've chosen to view the site in another currency.

blucommerceDeviceType

This cookie is used to determine which type of device is being used to browse the site, and to show a mobile specific site in certain scenarios.

blucommerceLang

This cookie is used to determine which language to be used on the site, based on the country the visitor is whether they've chosen to view the site in another language.

blucommerceReferrers

This cookie is used to determine how the visitor found the site, whether it's from a third party affiliate, from a marketing email or another source

blucommerceVariates

This cookie is used to determine what content to show to the customer when testing new features and functions on our site to improve our customer experience.

Third Party Cookies

Google AdSense

DoubleClick

Google uses the DoubleClick cookie on AdSense sites, partner sites and certain Google services to serve more relevant ads across the web and limit the number of times a given ad is shown to you. When you visit a website, view an ad, or click an ad supported by Google’s advertising services, we may set a cookie on your browser. This advertising cookie will appear in your browser as coming from the domain “doubleclick.net” or from the domain of the site you are visiting.

AddThis

xtc, psc, dt, di, __atuvc, uid, uit

AddThis cookies allow users to share content via Social Networking websites and email. The __atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users

Live Person

LivePersonID, HumanClickKEY, HumanClickACTIVE

This group of cookies enables the LivePerson live chat feature on our website, which also provides information about whether somebody has visited our website or chatted online with us before.

YouTube

VISITOR_INFO1_LIVE, use_hitbox

We use YouTube to embed a selection of videos on our website. The embedded videos do not set cookies themselves and can be played with no cookies set. However, if the ‘Share’ button is clicked YouTube will set these two cookies. The VISITOR_INFO1_LIVE cookie attempts to estimate your bandwidth and the use_hitbox cookie increments the ‘views’ counter on the YouTube video. These cookies don’t gather information that identifies a user.

How do I manage my Cookies?If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

How to check cookies are enabled for PCs

Google Chrome

Click on 'Tools' at the top of your browser window and select Options

Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button

Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab

Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser

Settings above Medium will disable cookies

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options

Then select the Privacy icon

Click on Cookies, then select 'allow sites to set cookies'

Safari

Click on the Cog icon at the top of your browser window and select the 'Preferences' option

Click on 'Security', check the option that says 'Block third-party and advertising cookies'

Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

Click on 'Explorer' at the top of your browser window and select 'Preferences' options

Scroll down until you see 'Cookies' under Receiving Files

Select the 'Never Ask' option

Safari on OSX

Click on 'Safari' at the top of your browser window and select the 'Preferences' option

Click on 'Security' then 'Accept cookies'

Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option

Scroll down until you see cookies under 'Privacy & Security'

Select 'Enable cookies for the originating web site only'

Opera

Click on 'Menu' at the top of your browser window and select 'Settings'

Then select 'Preferences', select the 'Advanced' tab

Then select 'Accept cookies' option

All other browsersPlease consult your documentation or online help files.