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Storage Customer Reviews

All of the staff were extremely helpful and concerned that our storage needs were met. The feel of the A-1 is like that of a small home town operation even though there's a large number of units. The office is spotless and so was our storage unit. I would highly recommend them.

The staff is great, they are really helpful I've been buying merchandise from this location for a few years. They are always fully stock. Great prices I recommend this place to anyone that is looking for moving supplies..

Not the cheapest of all storage facilities but they will try to work with you as best they can. It is indoor and very clean. Moving back to the Bay Area from the east coast my fianc and I needed to find a place quick for our things since he will be deploying soon. The girls here for us in and showed us some options before we rented out anything and made sure we got everything we needed before we left. I appreciate the customer service that is provided here 100%!!!

I started my search for storage by using online reviews. With a little leverage on locations, I soon found my attention drawn to A-1 Storage High Street. I asked for a space quote online, and found it reasonable. I went into the location the next day with a packed van, and 10 minutes later was moving in my stuff, with size and price exactly as indicated. The team is always super pleasant, the space remarkably clean, and the access entirely satisfactory. I've even walked from Fruitvale BART from time to time and found it accessible. The fun music had me dancing on occasion, and I'm hoping the security cameras didn't catch that part :-)
Moving out, when the time came, was also as simple and transparent as could be hoped-for. I will definitely be doing business with these fine folks again--I just wish they'd go national.

Anna and Marisol were the best!!! Excellent advice re: size of storage container I needed, assistance in recommending a mover when the movers I had contracted with failed to show! Their service with a smile along with smooth professionalism made my dealings with A-1on High Street fabulous! Thanks, Ladies!

My experiences have been nothing but positive while dealing with Maribel and Anna. Whether over the phone or at the facility, they are professional, courteous and on point with their service delivery. Where one leaves off (out of the office), the other picks up, without skipping a beat; from initial (no charge) on hold/reservation to finalization/contract signing, everything went smoothly.
Their facilities are clean, secure and each unit is alarmed. This facility, which has entrance and exit gates at opposite sides of the property can accommodate large moving trucks. This is an important question to ask as not all storage facilities can handle oversize trucks.

A-1 is the only storage facility we use. We keep coming back because of the friendly staff that both Maribel and Marisol show us. The facility is spotless, secure, and easy to access our storage with ease. They're extended hours allow us flexibility when comparing to other storage facilities. I have recommended family and friends and will return for our storage needs in the future. I would recommend A-1 if cost, safety, and peace of mind are important to you.

I have been a customer at this storage facility for years unfortunately, and I recently had a terrible experience with them. They increased my rent on a unit that was $362, for a 20 x 10 ( not cheap to begin with ! ) to $385. without writing me and giving me any notification of this, and even when I paid over the phone with the head Manager she did not bother to mention to me that my rent was increased by $23. /month.
REALLY NOT COOL and they have made plenty of money off me and I have only been late with a payment maybe twice in 5 yrs.

This place will get you for every penny they can. Your bill escalates so read the fine print.
When it was time to cancel, they told me they don't do refunds, even though my auto payment had just come out. Girl at the front desk said they require a 10 day cancellation notice. I told her I would like to do that, and get a refund for the remainder of the month, but she said they don't do refunds.
When I asked why the 10 day cancellation policy if no refunds, she refused to answer.
She gave me Allen McCarthy's phone number and he never returned my call.
Basically, they stole 20 days rent from me, and they do this to customers all the time.
The Bridge Storage is right down the street. I have used them with my parents before, and they are a MUCH better option than this place.
THIEVES!