Re: Intermittent System Disconnects

Hi Lawrence,

We received an update after this was escalated past both those teams to the Senior Director of Software Engineering who recommended we swap out the modem. I think we were all assuming the modem had already been swapped out because we'd sent the tech out twice, but in reality we did not tell them to change the modem.

He states the uplink errors are actually stemming from a loss of downlink (receive) signal, which is brief, but it seems to be creating a snowball effect. The modem will be expedited and should be there in a couple of days.