Back in 2009, it looked liked Alexandria, VA, residents would get a new high-speed Internet option in the form of Verizon FiOS. The city even went through the bureaucratic process of issuing Verizon a franchise. Then the D.C.-area community got dumped at the altar by Big V and has been looking for someone, anyone to step in ever since. [More]

What would you do if you were stuck inside a closed store for an hour and a half with a waning smartphone battery and nothing to do while you wait to be rescued? While some of us would surely finally live out some kind of supermarket sweep fantasy, one woman marooned in a closed CVS behaved herself, taking a selfie and still paying for her gummy vitamins at the end of the ordeal. [More]

Everyone’s got a horror story about being put on hold — the time you were able to get a load of laundry washed and dried or beat an entire video game in the time it took to speak with a living, breathing human. Sometimes we just give up out of frustration. But one businessman put on hold with Qantas Airlines decided to ride it out for as long as “as soon as possible” would take. That turned out to be more than 15 hours. [More]

Here’s yet another example of just how confused things are at Bank of America these days. It’s not just customers who can’t get answers from the company’s help line. Heck, even the bank’s employees can’t get through. [More]