Customer Service

All transactions are strongly encrypted, and the minimal personal information we do keep is stored using industry-standard methods and technologies. We don’t share personal information with third parties. We don’t store credit card info.

Viewing Orders

Customers can view their order history by navigating to their account dashboard (https://isibooks.org/customer/account/) and selecting the “My Orders” tab. Many orders are fulfilled by the University of Chicago Press (UCP).

UCP sends a confirmation e-mail immediately upon receiving an order with contact information in case the customer has questions about the order shipment. UCP customer service can be reached at custserv@press.uchicago.edu, or 773-702-7000 or 800-621-2736 (U.S. and Canada).

Updating Account Information:

Account holders may update their account information by navigating to their account dashboard (https://isibooks.org/customer/account/). The default shipping and billing information presented there is for convenience when placing a new order. Billing and shipping information for a particular order cannot be changed once the order has been placed.