topic Re: Wifi Calling - Pixel 3 XL in Android™https://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533158#M8788
<P>Just to confirm, you're on the Pixel 3 with the February 2019 update installed.</P><P>&nbsp;</P><P>Can you open the&nbsp;<SPAN>Phone app &gt; tap the 3 dots at the top right and go to Settings &gt; then taps on Calls and see if the WiFi Calling option is listed?</SPAN></P><P>&nbsp;</P><P><SPAN>If so, you'll need to turn it on (as it's not enabled by default after the update).</SPAN></P>Tue, 05 Feb 2019 23:25:07 GMTsiers2019-02-05T23:25:07ZWifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/495699#M7576
<P>So I recently picked up a Pixel 3 XL and have noticed that the wifi calling doesn't appear to be working on the new device. I can't seem to figure out how to turn it on as I know that Optus supports it as I had it working on my S8+ but now I'm on a new device can't figure it out.</P><P>&nbsp;</P><P>Anyone able to help with this? I can't see Wifi calling options anywhere they should be, so any help would be greatly appreciated.</P>Mon, 05 Nov 2018 00:57:00 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/495699#M7576AbbieC2018-11-05T00:57:00ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/495783#M7578
<P>Hey there.</P><P>&nbsp;</P><P>Not sure if it's enabled on the Pixel 3 yet as mine is still on it's way but a good website on how to enable it if it is is <A href="https://www.verizonwireless.com/support/knowledge-base-208085/" target="_self">here</A>.</P><P>&nbsp;</P><P>In short:</P><P>&nbsp;</P><P>Settings &gt; Network and Internet &gt;&nbsp;Mobile Network &gt; Advanced &gt; WiFi Calling &gt; Toggle On</P><P>&nbsp;</P><P>Let me know if it's there so I can anticpate looking forward to the feature or not!</P>Mon, 05 Nov 2018 04:23:51 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/495783#M7578Cyphar2018-11-05T04:23:51ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/495807#M7581
<P>I know with other handsets (this is Optus' first time stocking the Pixel) you have to toggle the VoLTE on first before the option to toggle WiFi calling appears. Might be worth checking that to</P>Mon, 05 Nov 2018 05:17:16 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/495807#M7581SamSam2018-11-05T05:17:16ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496202#M7623
<P>I've got the same issue. I have been on the Optus chat, been in store and then once in store was put onto the call centre and no one was able to answer the Wifi Calling question.&nbsp;</P><P>&nbsp;</P><P>The call centre staff memeber enabled VoLTE option on my account, but then wasn't able to tell me why the Wifi Calling option wassn't showing on the phone. They passed me around a few departments, before&nbsp;connecting&nbsp;me to Google. The Google staff member took me to a hidden stat screen on the phone, where there's a toggle to switch on Wifi Calling, but the option was greyed out (see attached).&nbsp;</P><P>&nbsp;</P><P>The Google staff member then said to call Optus (again) as the Wifi Calling option is carrier enabled, so at that point I threw myself under a bus to end the missery.&nbsp;</P><P>&nbsp;</P><P>Hopefully someone else can find the answer and update us all.&nbsp;</P><P>&nbsp;</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9220i03D27668C0EFB316/image-size/original?v=1.0&amp;px=-1" border="0" alt="Screenshot_20181106-125851.png" title="Screenshot_20181106-125851.png" width="321" height="655" /></P>Tue, 06 Nov 2018 03:07:58 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496202#M7623IAMSparticus2018-11-06T03:07:58ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496439#M7634
<P>Hi guys, currently Pixel 3 isn't <A href="https://www.optus.com.au/shop/mobile/network/coverage/wifi-calling" target="_blank">supported for WiFi calling</A>, I can't give a time frame as to when this could change I would anticipate it to be added to the list at some point though. Keep an eye on the website for updates</P>Tue, 06 Nov 2018 20:43:59 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496439#M7634Tris2018-11-06T20:43:59ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496530#M7636
<P>Ummmm the Pixel 3 and Pixel 3 XL are both on the list for enabled WiFi calling phones Tris? Right next to the iPhone 8 and iPhone 8 Plus, you just need to press the "WiFi Calling Phones for you" button on the link you provided</P>Tue, 06 Nov 2018 22:13:59 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496530#M7636SamSam2018-11-06T22:13:59ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496536#M7637
<P>My bad, so it is <LI-USER uid="47768"></LI-USER>, I'll request an update from the relevant team in that case and post back</P>Tue, 06 Nov 2018 22:33:39 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496536#M7637Tris2018-11-06T22:33:39ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496786#M7654
<P><LI-USER uid="353147"></LI-USER>,&nbsp;</P>
<P>&nbsp;</P>
<P><STRONG>AM I ELIGIBLE FOR THE WIFI CALLING SERVICE?</STRONG></P>
<P>&nbsp;</P>
<P>To be eligible for WiFi Calling, you need to:</P>
<UL>
<LI>Be an Optus customer or Optus Small and Medium Business customer</LI>
<LI>Request that VoLTE (ie 4G Voice Calls) and WiFi Calling is applied to your service.</LI>
<LI>Have an Optus approved WiFi Calling compatible device</LI>
<LI>Turn on your WiFi Calling settings on your device.</LI>
</UL>
<P>Can you send us a private message? I need your full name, DOB and mobile number. Could you also go in and confirm the build number of your Pixel? The last firmware update for the Pixel was compelted on the 02/11/18.&nbsp;</P>
<P><BR />
<STRONG>The current build number is -&nbsp;PQ1A.181105.017.A1</STRONG></P>
<P>&nbsp;</P>
<P>VoLTE is rolled out in batches. I'm fairly certain it's based on the address that's logged as your "service address."&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/optus.response.lithium.com/RESPONSEIMAGE/d2ba4aaf-4147-42d2-ad39-77a3a9c2d5f4.default.png" /></P>Wed, 07 Nov 2018 04:50:29 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496786#M7654Dan_C2018-11-07T04:50:29ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496990#M7679
<P>Hi Guys, I've received an update from our Network team.</P><P><BR />
At this stage, WiFi calling hasn't been enabled for the Pixel Range. That's not to say that it won't eventually become available for Pixel users on Optus.&nbsp;</P><P>&nbsp;</P><P>We're working with Google to have the feature enabled within the coming months.&nbsp;</P><P>&nbsp;</P><P>If I hear anything further, I'll be sure to update this thread.&nbsp;</P>Wed, 07 Nov 2018 11:12:01 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496990#M7679Dan_C2018-11-07T11:12:01ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496995#M7680
<P>Hi Optus, I'm sorry, but this is disgraceful!&nbsp;</P><P>&nbsp;</P><P>As a long standing Optus customer, I've put up with very poor courage at my home (Northern Beach of Sydney) as you offered the WiFi Talk app. As I'm sure you know this was discontinued a month or so ago.</P><P>&nbsp;</P><P>I upgraded to the Pixel 3 XL and renewed my plan for two year only after checking that the handset was on your wifi calling enabled list (as pointed out by the other users in the previous messages, this is still on your site).</P><P>&nbsp;</P><P>Simply saying that this is something that might become available in the future is completely unacceptable.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 07 Nov 2018 12:38:29 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496995#M7680IAMSparticus2018-11-07T12:38:29ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496996#M7681
<P>Hi <LI-USER uid="64436"></LI-USER>, I'm on build number PD1A.180720.030 - but from your later post, I'm guessing this makes little difference if Optus are not currently enabling wifi calling on the pixel 3 xl (despite saying it's already available on the website)</P><P>&nbsp;</P><P>Happy to discuss in a private message to get this extremely frustrating issue resolved.&nbsp;</P>Wed, 07 Nov 2018 12:51:38 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/496996#M7681IAMSparticus2018-11-07T12:51:38ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/497384#M7733
<P>We're working on it <LI-USER uid="353147"></LI-USER>. We do have plans to roll out the feature for the Pixel range, it's not a maybe, it's a matter of when.</P>
<P><BR />
As I said, I'll be sure to update this thread once I have more information.</P>
<P><BR />
They've promised to keep me updated on the status of the roll out.&nbsp;</P>
<P>&nbsp;</P>Thu, 08 Nov 2018 06:14:02 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/497384#M7733Dan_C2018-11-08T06:14:02ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/499365#M7921
<P>Optus support can answer this thread but could never bother to answer my same issue here: <A href="https://yescrowd.optus.com.au/t5/Network-Coverage/VoLTE-and-Wifi-Calling-for-Google-Pixel/m-p/494624/highlight/true#M10325" target="_blank">https://yescrowd.optus.com.au/t5/Network-Coverage/VoLTE-and-Wifi-Calling-for-Google-Pixel/m-p/494624/highlight/true#M10325</A></P><P>&nbsp;</P><P>It is really poor form by this company to advertise a feature but not provide it.</P><P>&nbsp;</P><P>I was told by online chat, sales over the phone and by staff in Two different stores that the Google Pixel 3 XL is fully supported by Optus on release and that I will be able to make WiFi Calls - this was a lie to get my sale.</P><P>&nbsp;</P><P>I went back into the Optus store and requested out of my contract on the grounds of false information to get me to sign up for a contracted plan. Thankfully they complied and I have ported out from Optus.</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 13 Nov 2018 03:27:39 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/499365#M7921Madhouse2018-11-13T03:27:39ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/499575#M7938
<P>Hi @&nbsp;Madhouse -&nbsp;&nbsp;<SPAN style="font-size:11pt"><SPAN style="font-family:Calibri,sans-serif"><SPAN style="font-size:9.0pt"><SPAN style="font-family:&quot;Helvetica&quot;,sans-serif"><SPAN style="color:#303539">That's definitely not good to hear&nbsp; and we're really sorry it didn't work out the way it should <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> I've passed on some feedback about your overall experience.&nbsp;We're here if you need anything else.&nbsp;</SPAN></SPAN></SPAN></SPAN></SPAN></P>Tue, 13 Nov 2018 19:11:25 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/499575#M7938Aman_B2018-11-13T19:11:25ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/502658#M8175
<P>Hi <LI-USER uid="64436"></LI-USER>&nbsp;- is there any update on the progress of this issue? I notice that the phone is still incorrectly listed on the WiFi Calling Supported phones page:</P><P>&nbsp;</P><P><A href="http://www.optus.com.au/shop/Mobile-Site/Mobiles/Allmobiles?order=wifi_calling" target="_blank">http://www.optus.com.au/shop/Mobile-Site/Mobiles/Allmobiles?order=wifi_calling</A></P><P>&nbsp;</P><P>Can we either get an answer on when this will be resolved or know who to speak to for escalation of the issue? As previously mentioned, I've been in store, put onto the help line and also been on the chat help and still no answer on this almost a month into the problem.</P>Wed, 21 Nov 2018 12:37:01 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/502658#M8175IAMSparticus2018-11-21T12:37:01ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/502954#M8195
<P><LI-USER uid="353147"></LI-USER>,&nbsp;</P>
<P>&nbsp;</P>
<P>Still no word. The likely time-frame quoted was 3-6 months.&nbsp;</P>
<P>&nbsp;</P>
<P>On the <A href="https://www.optus.com.au/shop/mobile/phones" target="_blank">desktop browser</A> version of the page, when I do sort by handsets that support&nbsp;WiFi calling - The Pixel range isn't displayed.</P>
<P>I'm having troble finding the search filters on the mobile version of the site.&nbsp;</P>
<P>&nbsp;</P>
<P>What sort of navigation path did you follow to find the URL you've linked?&nbsp;</P>Thu, 22 Nov 2018 03:58:31 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/502954#M8195Dan_C2018-11-22T03:58:31ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/502992#M8196
<P>I just want to state that I made the upgrade to two Pixel 3s under the impression that Wifi Calling was an option as stated in all your online literature at the time.&nbsp;</P><P>&nbsp;</P><P>Very frustrating to purchase an item under false pretence.&nbsp;</P>Thu, 22 Nov 2018 04:50:14 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/502992#M8196ShonG2018-11-22T04:50:14ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/503458#M8235
<P>Was that based upon the advice of an Optus sales agent?&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Fri, 23 Nov 2018 04:43:25 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/503458#M8235Dan_C2018-11-23T04:43:25ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/503462#M8236
<P>No it was based on the incorrect details on the Optus website.&nbsp;</P>Fri, 23 Nov 2018 04:46:52 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/503462#M8236ShonG2018-11-23T04:46:52ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/503493#M8239
<P>Ah, right.</P>
<P>&nbsp;</P>
<P>I really do apologise <LI-USER uid="233071"></LI-USER>, it's definitely on its way.</P>
<P>&nbsp;</P>
<P>I will keep you guys updated.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Fri, 23 Nov 2018 05:30:16 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/503493#M8239Dan_C2018-11-23T05:30:16ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/508382#M8429
<P>Just got a pixel3 from Optus on the basis that it had wifi calling as I get terrible reception at home. It's still clearly listed on your website as compatible&nbsp;<A href="https://www.optus.com.au/shop/mobile/phones?order=wifi_calling" target="_blank">https://www.optus.com.au/shop/mobile/phones?order=wifi_calling</A>.</P><P>&nbsp;</P><P>Now I find that it's not actually working but might come at some vague point in the future when someone can be bothered to work on it. Seems like false advertising?</P><P>&nbsp;</P><P>I know it's pointless raging on the forum as the only Optus people who hear this have no power to do anything, but I still need to vent my frustration at this poor business practice.</P>Wed, 05 Dec 2018 02:18:49 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/508382#M8429Matt-C2018-12-05T02:18:49ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/508511#M8431
<P>Completely get that <LI-USER uid="361301"></LI-USER>. I'm sorry that was the case.&nbsp;</P>
<P>&nbsp;</P>
<P>I don't like being intentionally vague, but I just can't offer a set in stone date. We shouldn't be too far off and I'll definitely send out an update once I have more info.</P>Wed, 05 Dec 2018 04:39:07 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/508511#M8431Dan_C2018-12-05T04:39:07ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/512154#M8487
<P>Hi <LI-USER uid="64436"></LI-USER>&nbsp;I just followed the link provided earlier in this chain:</P><P>&nbsp;</P><P><A href="https://www.optus.com.au/shop/mobile/network/coverage/wifi-calling?_ga=2.107753227.886323311.1544444325-566550362.1541071239" target="_blank">https://www.optus.com.au/shop/mobile/network/coverage/wifi-calling?_ga=2.107753227.886323311.1544444325-566550362.1541071239</A></P><P>&nbsp;</P><P>Then click "WiFi calling phones for you"</P><P>&nbsp;</P><P><A href="http://www.optus.com.au/shop/Mobile-Site/Mobiles/Allmobiles?order=wifi_calling" target="_blank">http://www.optus.com.au/shop/Mobile-Site/Mobiles/Allmobiles?order=wifi_calling</A></P><P>&nbsp;</P><P>&nbsp;</P>Mon, 10 Dec 2018 12:26:27 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/512154#M8487IAMSparticus2018-12-10T12:26:27ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/513421#M8504
<P>Hi <LI-USER uid="64436"></LI-USER>, I understand that you can't give a specific time, but can you please explain to us exactly what Optus needs to do to enable this for our phones?</P><P>&nbsp;</P><P>I don't understand how it takes many months to enable a service you already claim to provide so I want you to persuade me that it is a difficult process and someone is actually working on it. Because from here it looks like you're just not bothering to do anything about it - how hard can it be to add the Pixels running stock Android to a list that already includes most other manufactures?</P>Wed, 12 Dec 2018 19:15:09 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/513421#M8504Matt-C2018-12-12T19:15:09ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/522918#M8619
<P>So I just checked the android updates schedule and noticed the following for Pixel 3 and Pixel 3 XL.</P><TABLE><TBODY><TR><TD>&nbsp;</TD><TD><P>&nbsp;Feb 19 Various bug fixes as well as support for Optus VoWIFI + EVS codec activation.</P><P>Security updates for Android 9.0</P><P><STRONG>Status:</STRONG>&nbsp;Complete</P></TD></TR></TBODY></TABLE><P>However I still can't use wifi calling... Do we have any more information about this? I want to turn this back on as my phone is largely out of reception at work but I can get on the wifi which can make work easier if I'm not at my desk.</P><P>&nbsp;</P><P>Source: <A href="https://yescrowd.optus.com.au/t5/Blog/Android-Software-Updates-07-01-2019/ba-p/522497" target="_blank">https://yescrowd.optus.com.au/t5/Blog/Android-Software-Updates-07-01-2019/ba-p/522497</A></P>Tue, 08 Jan 2019 01:24:53 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/522918#M8619AbbieC2019-01-08T01:24:53ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/522971#M8621
<P>That refers to next month's OTA update. So that's good news! Just a few more weeks and it'll be up and running.</P>Tue, 08 Jan 2019 03:13:45 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/522971#M8621Cyphar2019-01-08T03:13:45ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/529430#M8730
<P>I did notice though this update was documented back on 21 December for the Pixel 3:</P><P>&nbsp;</P><P><A href="https://yescrowd.optus.com.au/t5/Blog/Android-Software-Updates-21-12-2018/ba-p/517287" target="_blank">https://yescrowd.optus.com.au/t5/Blog/Android-Software-Updates-21-12-2018/ba-p/517287</A></P><P>&nbsp;</P><P>Various bug fixes as well as the support for Optus VoWIFI + EVS codec activation.</P><P>Security updates for Android 9.0</P><P><STRONG>Status:</STRONG><SPAN>&nbsp;</SPAN>testing</P><P><STRONG>Estimated release</STRONG>: Late December</P><P>&nbsp;</P><P>So did it get released for the Pixel 3 already but not the 3 XL?</P>Fri, 25 Jan 2019 12:53:48 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/529430#M8730siers2019-01-25T12:53:48ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/529500#M8732
<P>See message from Cyphar above, the patch for both 3 and 3 XL will hopefully be in February's release .</P>Fri, 25 Jan 2019 22:18:25 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/529500#M8732ShonG2019-01-25T22:18:25ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532559#M8767
<P>Signed up with Optus yesterday and got a Pixel3 all on the basis that WiFi calling was available on this handset. Now I find that it may be coming at some stage but this thread has been going for months.&nbsp;</P><P>Has there been any recent progress on getting the Pixel 3 onto WiFi calling or have I signed up for something unsuitable on incorrect info?&nbsp;</P>Mon, 04 Feb 2019 05:26:37 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532559#M8767Rudders642019-02-04T05:26:37ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532572#M8768
<P>We still don't know when it's coming to the Pixel 3 line, which is a right shame. I've been after this information since launch but there was something about February listed but we don't know for sure if that's going to eventuate or not. We can hope, but since I'm a customer like you, I have no idea properly. An actual timeline for it would have been nice from Optus but all we got was "at some point in around 6 months"</P>Mon, 04 Feb 2019 05:48:52 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532572#M8768AbbieC2019-02-04T05:48:52ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532629#M8770
<P>Considering that the phone is still being touted as compatible after all this time despite no action happening they are leaving themselves open to repercussions for misleading advertising. Not that I want to go down that path, I just want what I thought I was getting to work.&nbsp;</P>Mon, 04 Feb 2019 06:59:34 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532629#M8770Rudders642019-02-04T06:59:34ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532769#M8773
<P>Looks like wifi &amp; volte calling options has been enabled in feb2019 update. Now I can see these options but haven't checked it works.</P>Mon, 04 Feb 2019 23:20:36 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532769#M8773mohan_au2019-02-04T23:20:36ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532799#M8776
<P>So the wifi calling update is available now on the Pixel 3 XL, and it works for me. So check for the latest updates and then go into your Phone &gt; the 3 verticle dots in the top right &gt; Calls &gt; Wifi Calling &gt; Flick the switch and set which is preferred. Worked well for me, so hope it works for everyone else.</P>Tue, 05 Feb 2019 00:53:28 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532799#M8776AbbieC2019-02-05T00:53:28ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532803#M8777
<P>Hooray! The February 2019 update has definitely enabled WiFi Calling for Optus on the Pixel 3 XL.</P><P>&nbsp;</P><P>So firstly apply the latest system updates by going totSettings<SPAN>&nbsp;&gt; System &gt; Advanced &gt; System Update.&nbsp;</SPAN></P><P>&nbsp;</P><P>Once the updates have been installed, the option to enable WiFi calling now appears in the Phone &gt; Settings &gt; Call&nbsp;</P><P>&nbsp;</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9840iCD593D2E9CE1AE9A/image-size/medium?v=1.0&amp;px=-1" border="0" alt="WiFi Calling option" title="WiFi Calling option" /></P><P>&nbsp;</P><P>Checking the Testing &gt; Phone Information menu (by dialling&nbsp;<STRONG>*#*#4636#*#*</STRONG> ) also shows WiFi Calling as provisioned</P><P>&nbsp;</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9841iA65D81C97D903D77/image-size/medium?v=1.0&amp;px=-1" border="0" alt="Testing Phone Information" title="Testing Phone Information" /></P><P>&nbsp;</P><P>Finally with Airplane mode turned on and only connected to WiFi - I can still make and receive calls (and it says it's a WiFi call too)</P><P>&nbsp;</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9842i0A360708AC749549/image-size/medium?v=1.0&amp;px=-1" border="0" alt="WiFi Call" title="WiFi Call" /></P><P>&nbsp;</P><P>&nbsp;</P><P>Happy days!</P>Tue, 05 Feb 2019 23:06:46 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532803#M8777siers2019-02-05T23:06:46ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532804#M8778
<P>Also SMS over WiFi also now works too <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Tue, 05 Feb 2019 01:01:21 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532804#M8778siers2019-02-05T01:01:21ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532842#M8779
<P>Not showing up for pixel 3 still, nothing in settings and the phone settings diagnostic shows VoLTE as provisioned bit not wifi calling.</P>Tue, 05 Feb 2019 02:33:43 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532842#M8779Matt-C2019-02-05T02:33:43ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532858#M8780
<P>I'm kind of happy for you xl owners but super annoyed at the same time. What could delay the release of this feature for pixel 3? 3 and 3xl have identical specs apart from screen and battery size...</P>Tue, 05 Feb 2019 02:57:39 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532858#M8780Matt-C2019-02-05T02:57:39ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532863#M8781
<P>Hi Matt. Have you updated the phone with the Feb update?&nbsp;</P>Tue, 05 Feb 2019 03:03:18 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/532863#M8781Cyphar2019-02-05T03:03:18ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533145#M8785
<P>Hi, how do you get the Feb update? I just got my Pixel 3 (not XL) yesterday and ran the Phone Info test and sure enough "Wi-Fi Calling provisioned" is greyed out.&nbsp; So it is now fixed for the 3XL, but what about the 3? This is quite ridiculous!</P>Tue, 05 Feb 2019 22:57:02 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533145#M8785Ozsaint2019-02-05T22:57:02ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533149#M8786
<P>Go to Settings &gt; System &gt; Advanced &gt; System Update</P>Tue, 05 Feb 2019 23:03:48 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533149#M8786siers2019-02-05T23:03:48ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533152#M8787
<P>Thanks. Have just done that. I'm up to date. Which you would assume given I just got the phone yesterday and it went through all the setups. Wi-Fi Calling still not provisioned.</P><P>So, just to confirm that the 3XL is all enabled now, BUT the 3 is not.</P><P>Can us 3 owners then assume that the 3 will become enabled REAL soon?</P>Tue, 05 Feb 2019 23:17:24 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533152#M8787Ozsaint2019-02-05T23:17:24ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533158#M8788
<P>Just to confirm, you're on the Pixel 3 with the February 2019 update installed.</P><P>&nbsp;</P><P>Can you open the&nbsp;<SPAN>Phone app &gt; tap the 3 dots at the top right and go to Settings &gt; then taps on Calls and see if the WiFi Calling option is listed?</SPAN></P><P>&nbsp;</P><P><SPAN>If so, you'll need to turn it on (as it's not enabled by default after the update).</SPAN></P>Tue, 05 Feb 2019 23:25:07 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533158#M8788siers2019-02-05T23:25:07ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533192#M8789
<P>Hi, yes got just the Pixel 3, and it is fully up to date.</P><P>Just did what you said and Wi-Fi Calling is not listed under Call settings.</P><P>I'm hoping that someone for Optus can hop on here and explain what is going on .....</P>Wed, 06 Feb 2019 00:32:21 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533192#M8789Ozsaint2019-02-06T00:32:21ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533218#M8790
<P>Updated my pixel3 (not xl) yesterday. It was the January 19 security update. Phone now saying that it is fully up to date so it looks like the Feb update hasn't been released for the standard size yet&nbsp; Wifi calling still not available in this update so hopefully the Feb update will see it activated&nbsp;&nbsp;</P>Wed, 06 Feb 2019 01:03:38 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533218#M8790Rudders642019-02-06T01:03:38ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533249#M8791
<P>My Pixel 3 (purchased through Optus online) - I am up to date (Januray security patch apparently):</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9863i93E524862C5EBF99/image-size/medium?v=1.0&amp;px=-1" border="0" alt="Screenshot_20190206-122702.png" title="Screenshot_20190206-122702.png" /></P><P>&nbsp;</P><P>wifi calling does not appear on call settings:</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9864i1E0C7556EDC76056/image-size/medium?v=1.0&amp;px=-1" border="0" alt="Screenshot_20190206-122727.png" title="Screenshot_20190206-122727.png" /></P><P>&nbsp;</P><P>Doesn't show as provisioned using *#*#4636#*#*</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9865iC41510CCFB331AB3/image-size/medium?v=1.0&amp;px=-1" border="0" alt="Screenshot_20190206-123333.png" title="Screenshot_20190206-123333.png" /></P><P>&nbsp;</P><P>&nbsp;</P><P>But this is a bit of a side issue - as far as I can tell, the change happens at their end not ours. Optus don't add anything to the&nbsp;phone's software, they are just unlocking functionality that is already there. I guess their testing has just been to make sure that it works on our phones (although since it works on a galaxy it must work on a pixel). Once they have unblocked your phone, the option to use wifi calling will appear in the phone settings. I guess they're just unblocking the XLs first.</P>Wed, 06 Feb 2019 01:56:28 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533249#M8791Matt-C2019-02-06T01:56:28ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533269#M8792
<P>Hi Matt. So you've actually clicked on Check Update first? It showed my phone up to date yesterday until I clicked it and it started downloading the update anyway.&nbsp;</P><P>&nbsp;</P><P>VoWIFI is blocked as a service on the phone itself, it is not a tick box on the server end to make it work, though obviously it needs to be active on the network first.&nbsp;</P><P>&nbsp;</P><P>If you can confirm that clicking the button still doesn't pull down the update then it shouldn't be too far off as the monthly security update is due this week.&nbsp;</P>Wed, 06 Feb 2019 02:35:47 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533269#M8792Cyphar2019-02-06T02:35:47ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533276#M8793
<P>Yeah you can see on the screenshot that I checked for an update at 12:25 just before posting. Will keep trying I guess it will update eventually.</P>Wed, 06 Feb 2019 02:46:39 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533276#M8793Matt-C2019-02-06T02:46:39ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533325#M8794
<P>Just got the update for the pixel 3 and now wifi calling option is there and is enabled!</P>Wed, 06 Feb 2019 04:31:28 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533325#M8794NarcDevil2019-02-06T04:31:28ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533388#M8795
<P>Just did the Feb update and as others have said wifi calling is now available.</P><P>Thanks to everyone for the info and help. Greatly appreciated, cheers.&nbsp;</P>Wed, 06 Feb 2019 06:33:17 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533388#M8795Rudders642019-02-06T06:33:17ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533414#M8796
<P>Yep, latest update works for Pixel 3!</P><P>All good now. Thanks to those who replied.</P>Wed, 06 Feb 2019 07:10:14 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533414#M8796Ozsaint2019-02-06T07:10:14ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533478#M8798
<P>**Ahhhhhhhh** [heavenly angle choir singing] finally WiFi calling is working.</P><P>&nbsp;</P><P>The 4 long cold months of suffering, Skype credit, climbing a ladder to try to get signal.... telling people to call you on a land-line... it's all over.&nbsp;</P><P>&nbsp;</P><P>I feel like a 21st Century Human again.</P><P>&nbsp;</P><P>We'll done Optus... [insert slow, angry clap] you're finally breaking advertising standards regulations for one less claim.&nbsp;</P><P>&nbsp;</P>Wed, 06 Feb 2019 11:08:27 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533478#M8798IAMSparticus2019-02-06T11:08:27ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533583#M8800
<P>Yep mine also updated yesterday afternoon. Just need patience!</P>Thu, 07 Feb 2019 00:43:55 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/533583#M8800Matt-C2019-02-07T00:43:55ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/590372#M10080
<P>For those who plan on upgrading to the Pixel 4 or Pixel 4XL</P>
<P>See →&nbsp;<A href="https://yescrowd.optus.com.au/t5/Android/Is-Wi-Fi-calling-available-on-the-new-Pixel-devices/td-p/589861" target="_blank">https://yescrowd.optus.com.au/t5/Android/Is-Wi-Fi-calling-available-on-the-new-Pixel-devices/td-p/589861</A>&nbsp;for info relating to Wi-Fi calling availability.&nbsp;</P>
<P>&nbsp;</P>Mon, 21 Oct 2019 23:40:52 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/590372#M10080Dan_C2019-10-21T23:40:52ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597694#M10456
<P>Hi guys,<BR />I have enabled WiFi calling and if I check my phone info it says WiFi Calling is provisioned. How do I know if my call is actually going over WiFi?</P><P>&nbsp;</P><P>I have restarted my phone and made a test call but I don't get some kind of wifi/phone logo on the dialler or anything</P>Mon, 13 Jan 2020 10:20:19 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597694#M10456regulator2020-01-13T10:20:19ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597727#M10458
<P>When making or receiving a call, if it's using Wi-Fi calling the phrase 'Wi-Fi call' will appear above the name/number on the phone screen (see below)</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WiFi Call" style="width: 195px;"><img src="https://optus.i.lithium.com/t5/image/serverpage/image-id/9842i0A360708AC749549/image-size/medium?v=1.0&amp;px=400" title="WiFi Call" alt="WiFi Call" /></span></P>Mon, 13 Jan 2020 23:32:50 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597727#M10458siers2020-01-13T23:32:50ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597729#M10459
<P>thanks for the info I'll check with optus if my account is actually allowed to make wifi calls</P>Mon, 13 Jan 2020 23:56:03 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597729#M10459regulator2020-01-13T23:56:03ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597758#M10462
<P>Also may help:</P><P>If your device and account can do voice calls over 4G (VoLTE) then your account should already be enabled for WiFi calling (as both need the same back end settings)</P><P>However if your device falls back to 3G when making/receiving voice calls, it's often a sign it's not&nbsp; enabled on your service.</P>Tue, 14 Jan 2020 03:46:40 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597758#M10462siers2020-01-14T03:46:40ZRe: Wifi Calling - Pixel 3 XLhttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597765#M10463
I called optus and VoLTE/WiFI Calling just wasn't enabled on my account, got that enabled and all working now, surprisingly easy.<BR /><BR />I did notice in the past when making calls my phone data icon went from 4G to H+/3G.Tue, 14 Jan 2020 04:41:42 GMThttps://yescrowd.optus.com.au/t5/Android/Wifi-Calling-Pixel-3-XL/m-p/597765#M10463regulator2020-01-14T04:41:42Z