2017-03-06

Scott Galloway: Snapchat $SNAP Is a Loser & Could 'Torch the Market'

Scott Galloway: Attack of the Drones

Video above published Mar 2, 2017, by L2inc.com: adjunct NYU Stern marketing professor Scott Galloway (brand strategy and digital marketing) on digital winners and losers. (Editor's note: language in video at and after 2:28 may be offensive to some readers.) As a sidenote, check out the Bloomberg Radio Barry Ritholtz interview of Scott Galloway embedded below. Galloway is also author of the Digital IQ Index ®, a global ranking of prestige brands’ digital competence. Ritholtz gives more background info here.

Winner: Facebook. As investors focus on Snap's IPO, Facebook dominates across the board, from revenue growth to ad spend.

Winner: Burrito lovers. Chipotle has slashed wait times for digital orders as it strives to lure back diners.

Loser: Snapchat. WhatsApp has become the latest member of the Facebook family to borrow its key features.

Winner: Drone makers. With every company getting into the drone game, from UPS to 7/11, we tested one out for ourselves.

Transcript via YouTube.com:
0:02 A winner: Facebook.
0:03 Despite all the attention on Snap this month,
0:05 Facebook is excelling across several dimensions.
0:08 The tech giant leads competitors in revenue growth with a 50% increase in Q4 2016,
0:15 twice Amazon's growth rate.
0:17 The law of big numbers don't seem to apply to Facebook.
0:21 Despite the recent controversy regarding Facebook's reported metrics,
0:24 advertisers are still throwing money at the platform.
0:27 According to L2 research,
0:29 Facebook registered the greatest year-on-year growth in ad spend among peer platforms.
0:34 Further cementing its hold on the ecosystem,
0:36 Facebook dominates the mobile app business.
0:40 A winner: burrito lovers.
0:42 Chipotle has cut wait times for digital orders by 50%.
0:46 Thousands of customers place digital orders before the restaurant opens
0:49 and then pick them up in a separate line, eliminating bottlenecks at the cash register
0:54 unlike Starbucks, whose popular mobile ordering system has proven problematic in store,
0:58 overwhelming baristas and frustrating customers.
1:02 Starbucks has invested heavily in mobile, which accounts for 27% of transactions.
1:06 Last month the chain launched voice ordering in its mobile app and Amazon Alexa,
1:11 but what they're missing that Chipotle gets?
1:15 Pork. The other white meat.
1:18 I love Chipotle. If I go on a first date,
1:21 I take her to Chipotle.
1:23 When I stop liking her, I just continue to take her to Chipotle and she breaks up with me.
1:28 I don't care about the health scare.
1:30 You could produce a Zika bowl
1:32 and the big dog is eating more and more of that stuff.
1:35 He loves you.
1:38 A loser again: Snapchat.
1:39 We've referenced a number of times that Instagram has borrowed features from Snapchat.
1:45 This time Facebook's offspring WhatsApp is taking a lesson from the Snap playbook with the launch of its new status feature.
1:52 Users can share disappearing photos, GIFs or videos
1:55 and add their own emojis and captions.
1:57 Sound familiar?
1:58 Let's be honest, the ecosystem would benefit from a third player.
2:02 I have a bad feeling about this.
2:05 We believe Snap could be the spark that torches the market.
2:09 A winner: drone manufacturers
2:11 as every company is getting into the game.
2:13 Verizon bought a drone startup just last week,
2:16 UPS is testing trucks with drone launching pads, although they botched one demo,
2:21 and 7-11 beat Google and Amazon to the punch with their first drone delivery.
2:26 By the way, when I go into a 7-11,
2:28 it's me screaming to the world, I am so f*cking hungover I have become a moron with respect to food and nutrition decisions.
2:35 In July, 77 customers in Reno, Nevada received their orders via drone.
2:40 The initial delivery included a chicken sandwich, donuts, coffee, candy and Slurpees.
3:08 Bitch.
3:11 We'll see you next week.