News spread quickly on the web today of the predicament faced by a woman in Norway, Linn, who has lost all access to the eBooks she legitimately purchased from Amazon. The story first emerged on a friend's blog, where a sequence of e-mails from Michael Murphy, a customer support representative at Amazon.co.uk were posted. These painted a picture some interpreted as Amazon remotely erasing a customer's Kindle, but in conversation with Linn I discovered that was not what had happened - something just as bad did, though.