If
you are experiencing problems sending faxes, follow these
instructions:

- If
you are having a problem sending a fax to one particular number, verify the
number is a working fax number. To do this, press the HOOK/HOLD key
and dial the number. Verify the number answers with fax tones.

- If
you are only having problems sending faxes outside your area code, make sure you
have long-distance service on your telephone line. If you do not have
long-distance service, you will not be able to send long-distance
faxes.

b. If
there is no dial tone, verify the telephone line cord is directly connected from
the jack labeled LINE on the Brother machine to the wall telephone jack.

If
there are splitters, commshare devices, power strips, or surge protectors
between the wall jack and the Brother machine, remove them. Removing these
devices assists in determining if the issue is related to the Brother machine or
an external device.

NOTE:
Brother strongly recommends you protect your machine by connecting it to a surge
protector. In particular, we suggest that you use a surge protector that
is compatible with both standard AC power cords and telephone line cords.
Surge protectors equipped with telephone jacks will assist in insulating
your machine from any power surge that might travel through a telephone
line.

b. If
the LCD displays an error message (for example, "Paper Jam") or status message
(for example, "No Cartridge"), refer to the solution that addresses the message
that is appearing on the LCD.

c. If
the LCD is blank, follow these steps:

i.
Verify the power cord is connected to the AC power outlet and the back of the
Brother machine.

- If
the power cord is connected to a surge protector or power switch, remove the
cord from the device and connect it directly to the outlet. Removing such
devices helps determine if the issue is related to the Brother machine or an
external device.

ii.
Make sure the POWER switch on the right-hand side of the machine is in
the ON position.

- If
your Brother machine is off, its LCD will be blank.

iii.
If the LCD is still blank, try a different known-working electrical outlet at
your location.

iv.
If the display is still blank and your machine is within warranty, you can
locate a Brother Authorized Service Center (ASC) in your area by clicking on the
link below:

- If
the document is less than 5.8 inches wide, the document sensors will not detect
the document and the Brother machine will not transmit. The document must be
wide enough to reach the sensors to inform the machine there is a document to
send. You will need to use a wider sheet of paper.

- If
the paper meets the above-listed specifications, the LCD continues to display
the date and time when you place a document into the ADF, and your machine is
within warranty, you can locate a Brother Authorized Service Center (ASC) in
your area by clicking on the link below: