When Performance Matters

Call Centre Customer Service Training

Develop the customer service skills within your call centres. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills

Challenges facing call centre customer service staff

Connecting with the caller from the outsetEnsuring a high quality customer experience without extending call timeKnowing how to deal with unhappy customers and difficult conversationsKnowing when it is appropriate to move to a sales conversation