Support Center

What is Premium Support?

Last Updated: Aug 04, 2017 10:17AM CDT

Having an active maintenance plan with ActiLife (or an active CentrePoint subscription) unlocks access to Tier 2 Premium Support, but what exactly defines what Tier 2 is? Ultimately, it's going to be up to ActiGraph to determine what is considered Tier 1 and what is considered Tier 2, but here are some general guidelines:

Tier 1

One-touch solutions. Anything that we can fix promptly for you falls under this category.

Troubleshooting. Device or software concerns? We're happy to help troubleshoot with you.

General questions (software or device related).

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Tier 2

Data Analysis Help.

Custom Settings Recommendations.

Other Advanced Requests.

In addition to Premium Support, having an Active Maintenance plan will also give you the following benefits:

If you are not sure whether or not you have an Active Maintenance plan, simply click Help > Activation Details within ActiLife to view this information. If you need to purchase maintenance, please send us an email at sales@actigraphcorp.com to get your request processed.

**Please note that we may not be able to help with advanced data interpretation questions. Whether or not we can provide assistance with certain requests will be on a case-by-case basis, and at ActiGraph's discretion.**