Drawing on the author's wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action.

JOANNE DESMOND is president of Desmond Medical
Communications and an international health care communications
speaker and author.

LANNY R. COPELAND is past President and Chair of the
Board of the American Academy of Family Physicians, as well as vice
president of Primary Care Development at Phoebe Putney Health
Systems in Albany, Georgia.

"Having spent the last thirty years defAnding physicians and
hospitals in medical malpractice cases, I say without hesitation
that this book is a 'must read' for today's overworked and
overstressed physician."
—Maurice J. Garvey, J.D., defense malpractice attorney

"The only book that applies the medical model to communication
techniques. . . .This book will help physicians, nurses, indeed,
all clinicians, communicate more efficiently with patients-and with
everyone else in their lives, too!"
—Margaret G. McMahon, training manager, CIGNA University

"This handbook breaks through the friction and fog in so much
health mis-communication. . . . The book gives us tools, good tips,
and common sense. Desmond and Copeland don't waste your time, but
alert you to listening skills, the vocal cues, the body language of
the patient."
—Brent Baker, dean and professor of communication, Boston
University

"As a resource, this book can be used time and again for doctors
who struggle with the many challenges that prevent connecting with
a patient, and in turn impede the healing process."
—Marilyn K. Yager, executive director, The Kenneth B.
Schwartz Center

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