We are currently experiencing an increase in inquiries related to COVID-19 (Coronavirus) and want to thank you for your patience as we work to answer your specific questions as quickly as possible. For the latest information on event cancellations, postponements, and refunds, we encourage you to view our help resources for eblink{attendees=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/refund-requirements-for-events-canceled-due-to-covid-19?lg=en_US#2} and eblink{event creators=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/refund-requirements-for-events-canceled-due-to-covid-19?lg=en_US#1}.

PRO TIP: If you didn't pay to register — and didn't choose to pay by invoice, check, or at the door (if offered) — you can eblink{cancel your free registration=>https://www.eventbrite.com/support/articleredirect?anum=3243} from the eblink{Tickets page in your Eventbrite account=>https://www.eventbrite.com/mytickets}.

1. Check the event’s refund policy.

Eventbrite lets organizers set their own eblink{refund policies=>https://www.eventbrite.com/support/articleredirect?anum=37688} so in most cases, you’ll want to check the policy first before reaching out to the organizer or Eventbrite.
If the event you registered for has a refund policy, you'll find it posted on the event listing and the order confirmation email you received after purchasing.

TIP: Not all organizers set a refund policy, so if you don't see a refund policy posted on the event listing or your order confirmation, skip to step 2.

NOTE: Our goal is that organizers and attendees resolve any refund requests on their own.

2. Find your order on the Tickets page in Eventbrite.

After you eblink{log in to your Eventbrite account=>https://www.eventbrite.com/login target=_blank} (go eblink{here=>https://www.eventbrite.com/gettickets target=_blank} if you’ve never logged in before), access the account menu, and click eblink{Tickets=>https://www.eventbrite.com/mytickets target=_blank} to find your order.

TIP: Can't find your order in the list? You may need to click “Show More” if you have a lot of orders or confirm you're logged into the Eventbrite account for the email address you entered during registration.

NOTE: Be sure to check both "Upcoming Events" and "Past Events" when looking for your order.

3. Choose "Request a Refund."

Select "Request a Refund” to get started.

TIP: If you don't see "Request a Refund," it's likely that the organizer may not be granting refunds or it's past the deadline to submit a refund request. Click "Contact the Organizer" instead to reach out to the organizer with your request.

NOTE: Free orders will just show the option to "Cancel Order" instead of "Request a Refund," since there's no money to issue back for your registration.

4. Fill out the contact form and select “Continue.”

Your name, email address, and contact reason will already be filled in for you. Use the drop-down menu under “Refund Reason” to choose a reason for your refund, then write a short message explaining your request. Hit “Continue” once every field is filled out.

TIP: We recommend including your phone number in the message to make it easier for the organizer to process your request.

PRO TIP: Are you just trying to contact the organizer? Use the drop-down menu under “Contact Reason” to choose a different contact reason and send a message to the organizer.

5. Review your request and hit “Submit Refund Request.”

Check the information on your refund request to make sure everything looks correct. Then click “Submit Refund Request” to send your request to the event organizer.
If you need to make changes to your refund request before submitting, just click “Edit Information” to go back.

NOTE: Once submitted, a refund request cannot be cancelled or reversed.

6. Track your refund request.

You’ll see a success message letting you know your refund request was submitted to the organizer. Hit “Track Refund Request” to go back to your order details and track the status of your request. You’ll see a notification and you can click “View” to see the details of your request.

NOTE: You won’t be able to submit another refund request for this order, and the “Request Refund” button will disappear.

7. Wait 1 week.

Organizers should respond to your request within 1 week, and you’ll automatically receive an email from Eventbrite once the refund has been sent.

NOTE: If you paid using PayPal, organizers should respond within 2 business days. eblink{Learn more about requesting a refund for an order using PayPal=>https://www.eventbrite.com/support/articleredirect?anum=3315}.

8. Wait up to 7 business days to see your refund once issued.

When a refund is issued, it can take up to 5 business days to show up in your account (7 business days internationally,) depending on the bank or credit card company.
If you still don't see the refund after this time, eblink{contact the organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} to confirm that they processed it.

NOTE: In rare cases, refunds can take longer to show in your account or on the card used for purchase.
Credit card companies use major banks to supply the funds they lend to cardholders to make purchases, which means that the credit card's policies as well as the bank's policies can delay the refund.
If the organizer confirmed they've issued a refund for your order and you still haven't received it, eblink{contact us=>https://www.eventbrite.com/support/contact-us} to look into the status.

9. Optional: Contact Eventbrite Support if the organizer hasn't responded.

If you haven't heard back from your organizer within 1 week, you can eblink{contact us=>https://www.eventbrite.com/support/contact-us}. While refunds are managed solely by your event organizer, we'll do our best to connect you with them to follow up on your request.
When contacting Eventbrite about a refund request, select the options Attendee > Refunds > Contacted event organizer MORE than 1 week ago.
In your request, please let us know the following:
• When you reached out to the organizer (if you haven't done so, you'll want to eblink{contact the event organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} instead)
• The email address used to register (and your contact email if it differs from the one used to register)
• Your order number
• The reason you're requesting a refund (e.g., no one was there, event canceled or postponed, performer didn't show, denied entry)

NOTE: When you contact us about a refund request, we reach out to the organizer on your behalf to set expectations for response.

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