topic Re: Apple Music free subscription - how to access in Apple Musichttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/510254#M247
<P>Yeah, this is beyond ridiculous. The support answers on here are all the same and don't help at all since they blatantly ignore the issues on Telstra's end. It's pathetic that us paying customers are forced to do all this running around just to&nbsp;enable&nbsp;the service we're paying for, with no official statement whatsoever even acknowledging the issue on their end and what they're doing about it.<BR /><BR />Have you guys at Telstra talked with your higher-ups about this or not? Are your engineers aware about this and are they working the fix it? I've lost most of a month of the AM subscription I've been entitled to because there's been no solution to this, and Telstra refuses to acknowledge the problem even exists. This is the worst customer service I've ever had to deal with and no doubt I'll be seriously considering other carrier options in the future.</P>Mon, 05 Oct 2015 05:22:00 GMTMisterMooth2015-10-05T05:22:00ZApple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506735#M77
<P>OK, I have spent 3 hours on the Telstra online chat and been through 3 people who could not understand my simple query...</P><P>Here we go again... hoping someone can help...</P><P>&nbsp;</P><P>1. I have had a TELSTRA account for years<BR />2. I have had an APPLE account for years<BR />3. These 2 accounts do not know about each<BR />4. I need a subscription to use Apple Music<BR />5. I recently got a 24 month subscription from TELSTRA for Apple Music with my new phone<BR />6. How did TELSTRA tell APPLE to add this subscription to my APPLE account?</P><P>&nbsp;</P><P>OK... I have confirmed in "My Account" (Telstra) that I have...<BR />"Active Membership Complimentary membership - 23/09/2015 - 22/09/2017" for the addon "Apple<BR />Music".<BR />I have no question here that it has been added to my TELSTRA account</P><P><BR />But...<BR />How does TELSTRA tell APPLE that I now have a 24 month apple music subscription (from<BR />Telstra) that needs to be added to my apple account?</P><P>&nbsp;</P><P>My Apple account has no idea that Telstra has given me 24 months</P>Sun, 27 Sep 2015 11:26:59 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506735#M77Arbil2015-09-27T11:26:59ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506745#M78
<P>
Hi Arbil,</P>
<P>
&nbsp;</P>
<P>
it's linked via the device that you activated the subscription for in MyAccount. That's the same device you need to use Apple Music on to get this subscription.<BR />
<BR />
For more information check out our Apple Music FAQ <A href="http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653" target="_blank">http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653</A></P>
<P>
&nbsp;</P>
<P>
-Ern</P>Sun, 27 Sep 2015 12:06:57 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506745#M78Ernest9992015-09-27T12:06:57ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506969#M80
<P>Thanks, but that still does not tell me how Apple could possibly know that Telstra have given me a subscription.</P>
<P>&nbsp;</P>
<P>I need an APPLE MUSIC subscription with APPLE to be able to access that feature through my APPLE account.</P>
<P>Telstra may very well have given me a subscription, but how do Apple know&nbsp;that?</P>
<P>&nbsp;</P>
<P>How is it possible to access&nbsp;an APPLE feature just because Telstra say they give me a subscription - how could&nbsp;Apple add a subscription to my Apple account (which they haven't by the look of it)?</P>
<P>&nbsp;</P>
<P>When you say...</P>
<P><EM>"it's linked via the device that you activated the subscription for in MyAccount. That's the same device you need to use Apple Music on to get this subscription."</EM></P>
<P>&nbsp;</P>
<P>I don't get how this has anything at all to do with a <STRONG>device</STRONG> when Apple Music is a <STRONG>subscription</STRONG> and part of my APPLE <STRONG>account</STRONG> (not my Telstra account)</P>
<P>&nbsp;</P>
<P>Although I can see that I have an active ADDON in Telstra's "MyAccount", I have no idea how it got there as&nbsp;I don't believe&nbsp;I activated anything&nbsp;myself.</P>
<P>&nbsp;</P>
<P>There seems to be nowhere in this "MyAccount" "Addon" area where I can see anything about&nbsp;how it is connected to my existing Apple Account&nbsp;- all it says is that it is Active and the only option is to Remove</P>
<P>&nbsp;</P>
<P>Please note - I am not questioning anything at all to do with whether Telstra have granted me a subscription as I can clearly see that in "MyAccount"</P>
<P>My question is how does Apple know this?</P>
<P>*photo removed to protect privacy*</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Mon, 28 Sep 2015 03:15:49 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506969#M80Arbil2015-09-28T03:15:49ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506996#M81
<P>
Hey Arbil,<BR />
<BR />
Please note I have removed the image from your post to protect your identity as it included your mobile number.A<BR />
<BR />
We are working with Apple to make this available.&nbsp;<BR />
<BR />
The image you have sent through shows the subscription was made available on the 23rd of September. If you'd like us to work out how this came about, please chat with us via the following secure link and we can look into it&nbsp;<SPAN style="font-size: 12px;"><A href="http://tel.st/49kl" target="_blank">http://tel.st/49kl</A></SPAN></P>
<P>
<BR />
Once you register for the 12 months trial you will be able to access it via itunes or the icloud depending on the set-up &nbsp; (have another look over the FAQ's)&nbsp;<BR />
<BR />
If you'd like more information than what's provided on th FAQ's we supplied, please refer to <A href="https://getsupport.apple.com/GetproductgroupList.action" target="_blank">https://getsupport.apple.com/GetproductgroupList.action</A><BR />
<BR />
Angela</P>Mon, 28 Sep 2015 03:26:29 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/506996#M81Angela_H2015-09-28T03:26:29ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507017#M83
<P><STRONG>Thanks for the reply, but this still does not address the question...</STRONG></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><FONT size="3" color="#800000"><U><EM><STRONG>HOW DOES APPLE&nbsp;KNOW THAT TELSTRA HAVE GIVEN ME A SUBSCRIPTION?</STRONG></EM></U></FONT></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>What does <FONT color="#0000FF"><EM><STRONG>"We are working with Apple to make this available"</STRONG></EM></FONT> mean?<BR /><BR /><FONT color="#0000FF"><EM><STRONG>The image you have sent through shows the subscription was made available on the 23rd of September. If you'd like us to work out how this came about, please chat with us via the following secure link and we can look into it&nbsp;<A href="http://tel.st/49kl" target="_blank" rel="nofollow">http://tel.st/49kl</A></STRONG></EM></FONT></P><P><SPAN>Yes, I can clearly see that this was made available - that is not my question! How does Apple know that?</SPAN></P><P><SPAN>I have already spent 3 hours and spoken to 3 people on the online chat with absolutely no help. I really don't want to have to through all that again.</SPAN></P><P><BR /><FONT color="#0000FF"><EM><STRONG>Once you register for the 12 months trial you will be able to access it via itunes or the icloud depending on the set-up &nbsp; (have another look over the FAQ's)&nbsp;</STRONG></EM></FONT></P><P>How can I access something that Apple don't know about. Yes Telstra have granted me a subscription, but HOW DO APPLE KNOW THAT!!!!!!!???????<BR /><BR /><FONT color="#0000FF"><EM><STRONG>If you'd like more information than what's provided on th FAQ's we supplied</STRONG></EM></FONT></P><P><SPAN>your FAQ&nbsp;does not help as it does not explain how Apple can possibly know that you have given me a subscription.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>Why is this so difficult?</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>Stuart</SPAN></P>Mon, 28 Sep 2015 04:07:38 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507017#M83Arbil2015-09-28T04:07:38ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507034#M84
<P>
I think the terms and conditions answer your question, if not please clarify.<BR />
<BR />
<A href="https://www.telstra.com.au/content/dam/tcom/applemusic/AppleMusicTermsandConditions.pdf" target="_blank">https://www.telstra.com.au/content/dam/tcom/applemusic/AppleMusicTermsandConditions.pdf</A><BR />
<BR />
Activating your Telstra Offer<BR />
<BR />
13) Once the Telstra Offer has been applied to your Telstra account, we will send you a SMS which contains a link to the Apple Music App (“App”) which you must download and install to sign up to Apple Music.<BR />
14) You must sign into the App using your Apple ID (or you can request an Apple ID to be created for you if you do not have an Apple ID).<BR />
15) Data charges apply when downloading or using the App.<BR />
16) You may be able to use Apple Music in countries outside Australia however your usage will be metered and data roaming charges may apply.<BR />
<BR />
The following terms may help too&nbsp;<A href="http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653" target="_blank">http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653</A><BR />
&nbsp;</P>
<OL start="17">
<LI>
<STRONG>What (account &amp; personal) information will Telstra share with Apple?</STRONG></LI>
</OL>
<P>
Telstra will supply your mobile number, Telstra account number (BAN), country and whether you are subscribed to Apple Music for reporting &amp; authentication purposes.</P>Mon, 28 Sep 2015 04:33:15 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507034#M84Angela_H2015-09-28T04:33:15ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507041#M85
<P><FONT color="#0000FF"><EM><STRONG>Thanks for the reply,</STRONG></EM></FONT></P><P>&nbsp;</P><P><FONT color="#0000FF"><EM><STRONG>But <U>AGAIN</U>, the question still has not been answered...</STRONG></EM></FONT></P><P>&nbsp;</P><P><U><FONT size="3" color="#800000"><EM><STRONG>How does Apple know that Telstra have given me a subscription?</STRONG></EM></FONT></U></P><P>&nbsp;</P><P><SPAN>13) Once the Telstra Offer has been applied to your Telstra account, we will send you a SMS which contains a link to the Apple Music App (“App”) which you must download and install to sign up to Apple Music.</SPAN></P><P><FONT color="#0000FF"><EM><STRONG>I have received NO SMS and I already have the Music App from Apple as it is a core app that cannot even be deleted.</STRONG></EM></FONT></P><P><BR /><SPAN>14) You must sign into the App using your Apple ID (or you can request an Apple ID to be created for you if you do not have an Apple ID).</SPAN></P><P><FONT color="#0000FF"><EM><STRONG>I already have an app and I already have an Apple account/ID - plerase refer to the question - how does Apple know that Telstra have given me a subscription?</STRONG></EM></FONT><BR /><BR /></P>Mon, 28 Sep 2015 04:46:57 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507041#M85Arbil2015-09-28T04:46:57ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507044#M86
<P>
The Apple account you have, are you being charged for it?, or was it a free Trial from Apple?.</P>Mon, 28 Sep 2015 05:04:18 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507044#M86KathleenC2015-09-28T05:04:18ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507058#M87
<P>I have had an Apple account for many many years and they are always free.</P><P>&nbsp;</P><P>Apple do not charge for having an account with them and it is necesary to have one to be able to back up your device or buy apps from their app store</P>Mon, 28 Sep 2015 05:17:29 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507058#M87Arbil2015-09-28T05:17:29ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507062#M88
<P>
Thanks for confirming that you are not paying a subscription fee for the current account.<BR />
<BR />
You can also locate the offer via your Telstra My Account and use this information to apply the Free offer.</P>Mon, 28 Sep 2015 05:22:09 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507062#M88KathleenC2015-09-28T05:22:09ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507078#M89
<P>OK, let me try once again...</P><P>&nbsp;</P><P>I have had an Apple account for many many years and they are <FONT size="3" color="#800000"><EM><U><STRONG>always&nbsp;</STRONG></U></EM></FONT>free.</P><P>&nbsp;</P><P><FONT size="3" color="#800000"><EM><U><STRONG>Apple do not charge for having an account with them</STRONG> </U></EM></FONT>and it is necesary to have one to be able to back up your device or buy apps from their app store</P><P>&nbsp;</P><P>&nbsp;</P><P>My question&nbsp;is...</P><P>&nbsp;</P><P><FONT size="5" color="#800000"><STRONG><EM><U>HOW DOES APPLE&nbsp;KNOW THAT TELSTRA HAVE GIVEN ME A SUBSCRIPTION?</U></EM></STRONG></FONT></P>Mon, 28 Sep 2015 05:45:45 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507078#M89Arbil2015-09-28T05:45:45ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507081#M90
<P>
You will receive an sms with the code for the trail or you can access your My Account with Telstra and redeem the offer via the link supplied in your My Account information.&nbsp;</P>Mon, 28 Sep 2015 05:53:23 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507081#M90KathleenC2015-09-28T05:53:23ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507104#M91
<P>Hi...</P><P>&nbsp;</P><P>I have prevoiusly advised above, that I have NOT received an SMS</P><P>&nbsp;</P><P>Nor can I find anywhere in "MyAccount" a link to redeem anything.</P>Mon, 28 Sep 2015 06:26:09 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507104#M91Arbil2015-09-28T06:26:09ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507119#M92
<P>
Please contact a Team Member via 132200, they can follow up why the sms has not been sent.</P>Mon, 28 Sep 2015 06:42:02 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507119#M92KathleenC2015-09-28T06:42:02ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507202#M93
<P>OK, I just got off the phone to support and&nbsp;was told I had to get a separate "Apple Music" app to access this subscription from Telstra - not through the normal stock "Music" app</P><P>&nbsp;</P><P>She assured me absolutely positivly that this was a different app to the stock "Music" app that comes with the iPhone and that is what I need. I was to download it, then log into my Apple account in there so it knows who I am.</P><P>&nbsp;</P><P>I was calling from the iphone, so when I got off the call, I went and searched for "Apple Music" in the app store... and via iTunes...</P><P>&nbsp;</P><P>Nothing!!!</P>Mon, 28 Sep 2015 08:56:38 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507202#M93Arbil2015-09-28T08:56:38ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507222#M94
<P>
Let's try this one step at time : P&nbsp;</P>
<P>
&nbsp;</P>
<P>
<A href="https://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653" target="_blank">https://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653</A> open this link for me please and follow step number 2, do you see the picture in your My Account screen, or when you log onto your My Account portal when you click on mobile, addons, what do you see. ?&nbsp;</P>
<P>
&nbsp;</P>
<P>
Thanks&nbsp;</P>Mon, 28 Sep 2015 09:27:11 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507222#M94ConK2015-09-28T09:27:11ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507229#M95
<P>thanks, but my account already shows step 6</P>Mon, 28 Sep 2015 09:35:56 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507229#M95Arbil2015-09-28T09:35:56ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507236#M96
<P>
Ok, I would like for you to get in touch with the My Account team at so that we can resolve this for you</P>
<BR />
<P>
<A href="http://tel.st/cpyn" target="_blank">http://tel.st/cpyn</A></P>Mon, 28 Sep 2015 09:51:49 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507236#M96ConK2015-09-28T09:51:49ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507241#M97
<P>I have tried that 6 times now!</P>Mon, 28 Sep 2015 09:57:36 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507241#M97Arbil2015-09-28T09:57:36ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507250#M98
<P>
I see, what have our My Account team advised you?&nbsp;</P>Mon, 28 Sep 2015 10:06:28 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507250#M98Esther2015-09-28T10:06:28ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507259#M99
<P>They are telling me that I have to access the Apple Music subscription through a special "Apple Music" app (not the normal stock "Music" app).</P><P>&nbsp;</P><P>Apparently the only way one can get this special "Apple Music" app is via a text message from Telstra. It is not actually available to the general public via the app store.</P><P>&nbsp;</P><P>Thing is... I have never received an SMS about some special app.</P><P>&nbsp;</P><P>I am now up to about the 4th support person tonight and nobody can work out how to re-send me this SMS that I need.</P><P>&nbsp;</P><P>The last call they told me to reboot my iPhone and then I would get an SMS (not sure how that makes sense) and the support person would call meback in 1-2 min... that was 40 min ago...</P><P>&nbsp;</P><P>All very secret squirrel!</P>Mon, 28 Sep 2015 10:34:46 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507259#M99Arbil2015-09-28T10:34:46ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507273#M100
<P>
Ok sure, I've sent you a private message to get some further details so we can get this resolved for you</P>
<P>
&nbsp;</P>
<P>
Thanks</P>Mon, 28 Sep 2015 11:02:57 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507273#M100Esther2015-09-28T11:02:57ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507315#M101
<P>
Hi Arbil,</P>
<P>
&nbsp;</P>
<P>
Can you please confirm that you have the latest update iOS 9?&nbsp;</P>
<P>
&nbsp;</P>
<P>
This update will automatically download Apple Music to your phone &amp; you can then use your Apple ID to login to your subscription</P>
<P>
&nbsp;</P>
<P>
Let me know how you go&nbsp;</P>
<P>
&nbsp;</P>
<P>
&nbsp;</P>Mon, 28 Sep 2015 13:08:19 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507315#M101Esther2015-09-28T13:08:19ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507385#M102
<P>OK…</P><P>&nbsp;</P><P>So I am still waiting for the return call from support (in 1-2 min) that I was promised 12 hours ago...</P><P>&nbsp;</P><P>Yes, I have the absolute latest iOS9 as it is impossible to buy a new iPhone 6S without iOS9.</P><P>&nbsp;</P><P>Can someone PLEASE confirm the following that I have been told by support…</P><P>&nbsp;</P><P>1. To access the Apple Music subscription that Telstra have given me, I need a special, separate and dedicated "Apple Music" app (not the normal stock "Music" app)</P><P>2. This special app is not available to the general public via the App Store or iTunes</P><P>3. This special "Apple Music" app only available is via an SMS message from Telstra</P><P>4. Once I have this special app, I then log in to it, using my existing Apple ID, and that is how Apple Music knows who I am an I then have access to Apple Music</P><P>&nbsp;</P><P>If all this is actually true, then I need this SMS sent to me please as I have never received any SMS to download a special app.</P>Mon, 28 Sep 2015 22:42:07 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507385#M102Arbil2015-09-28T22:42:07ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507427#M103
<P>
Hi Arbil, from the information I've been given the access is with the standard Apple Music app which is included as part of the operating system - it isn't only available via a separate link. You just need to use your existing Apple ID to register and you should be able to sign up without having to commit to a payment method as the subscription is in place on your Telstra account.&nbsp;</P>Tue, 29 Sep 2015 00:25:34 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507427#M103Greg_Buch2015-09-29T00:25:34ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507436#M104
<P>Thanks Greg,</P><P>&nbsp;</P><P>So what support have told me on 3 occasions now is actually wrong? There is no SPECIAL app? - correct?</P><P>&nbsp;</P><P>If I am to use&nbsp;the standard Music app - this takes me back to the original question I have been trying to have answered...</P><P>&nbsp;</P><P><STRONG>How does Apple know that Telstra have granted me a subscription to Apple Music?</STRONG></P>Tue, 29 Sep 2015 00:39:01 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507436#M104Arbil2015-09-29T00:39:01ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507445#M105
<P>
The link between Apple and Telstra is a subscription agreement where customers who take up Apple Music can choose to have that charge billed to their Telstra account. It’s through this agreement that we can offer the discounted subscription and the Apple ID associated with your account is able to confirm that this subscription is already in place. This is why the subscription promotion is only found in the Telstra My Account portal and not through the Apple Settings for subscriptions in the phone or iTunes.</P>Tue, 29 Sep 2015 00:58:42 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507445#M105Greg_Buch2015-09-29T00:58:42ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507452#M106
<P>OK, so <STRONG>HOW</STRONG> do I...</P><P>&nbsp;</P><P><STRONG>"choose to have that charge billed to their Telstra account."</STRONG></P><P>&nbsp;</P><P>This is what I have been trying to get to the bottom of since the start</P>Tue, 29 Sep 2015 01:10:42 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507452#M106Arbil2015-09-29T01:10:42ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507464#M107
<P>
Hi Arbil,<BR />
<BR />
The terms and conditions state the following '8) Once your Trial Period ends, you will be automatically rolled over to a paying Apple Music subscription from Telstra<BR />
<BR />
Taken from here -<A href="https://www.telstra.com.au/content/dam/tcom/applemusic/AppleMusicTermsandConditions.pdf" target="_blank">https://www.telstra.com.au/content/dam/tcom/applemusic/AppleMusicTermsandConditions.pdf</A><BR />
<BR />
NBN- this charge will be billed to your Telstra account&nbsp;<BR />
<BR />
Angela</P>Tue, 29 Sep 2015 01:32:45 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507464#M107Angela_H2015-09-29T01:32:45ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507471#M108
<P>Again... that is NOT what I asked. I have asked nothing at all about trial periods</P><P>&nbsp;</P><P>&nbsp;</P><P>back to the original question that everyone keeps avoiding...</P><P>&nbsp;</P><P>&nbsp;</P><P><U><FONT color="#800000"><STRONG>How does Apple know that Telstra have granted me a subscription to Apple Music?</STRONG></FONT></U></P>Tue, 29 Sep 2015 01:40:32 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507471#M108Arbil2015-09-29T01:40:32ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507483#M109
<P>
I'm sorry this has been explained, however I will try and make it clearer.<BR />
<BR />
When you join via Telstra you are send an text message with a special Telstra only link that you'll need to input your apple ID into. This link signifies to Apple &nbsp;that your subscription is charged from us, and will let you download the app without incurring a charge from them.<BR />
<BR />
Angela&nbsp; &nbsp;</P>Tue, 29 Sep 2015 01:54:48 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507483#M109Angela_H2015-09-29T01:54:48ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507491#M110
<P>and again...</P><P>&nbsp;</P><P>1. I have <STRONG>NOT</STRONG> received an SMS and I have stated that many times already</P><P>&nbsp;</P><P>2. <STRONG>HOW</STRONG> do I "join via Telstra" and <STRONG>WHAT</STRONG> am I joining</P><P>&nbsp;</P><P>3. I have been told that there is no app to download - what app am I supposed to download?</P><P>&nbsp;</P><P>but then again, I have also been incorrectly told by Telstra support 3 times that I need a "Special" Apple Music app - I really do not know what to believe</P>Tue, 29 Sep 2015 02:07:06 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507491#M110Arbil2015-09-29T02:07:06ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507500#M111
<P>
I've just spoken to the support team, and can confirm the following<BR />
<BR />
You should already have access to the subscription on your phone.&nbsp;<BR />
<BR />
If you have your phone there, can you please go to your music app.&nbsp;<BR />
<BR />
Once you go into your music app (which if your phone is up to date, is already on your phone) You will see the Apple Music log-in. This is here as Apple already know you have the subscription from us. Then you only need to enter your apple ID and you can start using it. You'll notice there will be no mention of costs as your subscription is already valid.<BR />
<BR />
Please try this and get back to me. If you get stuck, please supply screen photos<BR />
<BR />
Angela</P>Tue, 29 Sep 2015 02:26:04 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507500#M111Angela_H2015-09-29T02:26:04ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507523#M114
<P>You should already have access to the subscription on your phone.&nbsp;</P><P><FONT color="#0000FF"><STRONG>How can I tell if I do and how could that have actually been added?</STRONG></FONT><BR /><BR />If you have your phone there, can you please go to your music app.&nbsp;</P><P><BR />Once you go into your music app (which if your phone is up to date, is already on your phone)</P><P><FONT color="#0000FF"><STRONG>The Music app is on the phone by default</STRONG></FONT></P><P>&nbsp;</P><P>You will see the Apple Music log-in.</P><P><FONT color="#0000FF"><STRONG>No... There is no such thing as "Apple Music log-in" - screenshot attached of my phone when I open the Music app</STRONG></FONT></P><P>&nbsp;</P><P>This is here as Apple already know you have the subscription from us.</P><P><FONT color="#0000FF"><STRONG>HOW did apple get told about the subscription from Telstra? - this has been my question since the start</STRONG></FONT></P><P>&nbsp;</P><P>Then you only need to enter your apple ID and you can start using it.</P><P><FONT color="#0000FF"><STRONG>WHERE am I entering my Apple ID</STRONG></FONT></P><P><IMG src="https://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/13946iAF936D06D85984F4/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="IMG_3012.jpg" title="IMG_3012.jpg" /></P>Tue, 29 Sep 2015 02:57:05 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507523#M114Arbil2015-09-29T02:57:05ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507533#M115
<P>
You are already signed in. If you click on 'For You' you'll see the log-in info. You are able to log-out. then click 'Connect' to log back in.<BR />
<BR />
You can only have 1 Apple Music subscription per ID, if this is is linked to the phone number registered under Telstra's 'MyAccount' section, then you are using the free trial form us &nbsp;<SPAN style="font-size: 12px;"><A href="http://tel.st/cpyn" target="_blank">http://tel.st/cpyn</A><BR />
<BR />
Angela&nbsp;</SPAN></P>Tue, 29 Sep 2015 03:14:33 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507533#M115Angela_H2015-09-29T03:14:33ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507553#M116
<P>When I go to "For You" there is no log-in info. Nor is there anywhere to "Log out" or "Connect"</P><P>&nbsp;</P><P>How can I tell if...</P><P><SPAN>"this is is linked to the phone number registered under Telstra's 'MyAccount' section, then you are using the free trial form us &nbsp;</SPAN><SPAN><A href="http://tel.st/cpyn" target="_blank" rel="nofollow">http://tel.st/cpyn</A>"</SPAN></P><P>&nbsp;</P><P><SPAN>I really just wish someone could answer my question... <FONT color="#800000"><STRONG>how does Apple know that Telstra have given me a subscription?</STRONG></FONT></SPAN></P>Tue, 29 Sep 2015 04:08:46 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507553#M116Arbil2015-09-29T04:08:46ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507563#M119
<P>
We liaise with Apple and advise them of whom has the free 12 month trial through us.&nbsp;<BR />
<BR />
Try Apple's instructions, but note, for your peace of mind, you won't be asked to provide any payment information, as this linked to our 12 months trial. &nbsp;(if you are using the correct mobile service)<BR />
<BR />
<A href="https://support.apple.com/en-au/HT204930&nbsp;" target="_blank">https://support.apple.com/en-au/HT204930&nbsp;</A><BR />
<BR />
Angela&nbsp;</P>Tue, 29 Sep 2015 04:25:26 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507563#M119Angela_H2015-09-29T04:25:26ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507568#M120
<P>OK, let me try this 1 question at a time...</P><P>&nbsp;</P><P><SPAN><STRONG>How</STRONG> did Telstra liaise with Apple</SPAN>&nbsp;and tell them that my Apple&nbsp;account needs a subscription added</P><P>&nbsp;</P><P>IE, how did Apple know WHAT account to add this to?</P>Tue, 29 Sep 2015 04:34:34 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507568#M120Arbil2015-09-29T04:34:34ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507601#M122
<P><STRONG>This information is listed on the terms- &nbsp;<BR /><BR />What (account &amp; personal) information will Telstra share with Apple?</STRONG></P>
<P><BR /><STRONG><STRONG>Telstra will supply your mobile number, Telstra account number (BAN), country and whether you are subscribed to Apple Music for reporting &amp; authentication purposes.</STRONG></STRONG></P>
<P><BR /><BR />Taken from here-<BR /><BR /><A href="http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653" target="_blank">http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653</A><BR /><BR />Angela&nbsp;</P>Tue, 29 Sep 2015 05:12:06 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507601#M122Angela_H2015-09-29T05:12:06ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507624#M125
<P>I am not asking about &nbsp;that!</P><P>&nbsp;</P><P>I am trying to find out how Apple could possibly know what account (which is an email addess that Telstra do not know) to add the subscription to.</P><P>&nbsp;</P><P>Can you please answer that question only?</P>Tue, 29 Sep 2015 05:39:39 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507624#M125Arbil2015-09-29T05:39:39ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507802#M126
<BLOCKQUOTE><HR /><LI-USER uid="877590"></LI-USER> wrote:<BR /><P>I am trying to find out how Apple could possibly know what account (which is an email addess that Telstra do not know) to add the subscription to.</P><HR /></BLOCKQUOTE><P><BR />Your iPhone&nbsp;aleady know's what it's mobile number is, and I presume that is automatically connected to the AppleID which you've already signed into&nbsp;the Music app with.</P><P>&nbsp;</P><P>Just to confirm, there is only one Music app (the one you've already got on your iPhone). There is no seperate "Apple Music" app.</P><P>&nbsp;</P><P>Telstra will supply the&nbsp;mobile number which you have activated their Apple Music offer on to Apple, who will then add the subscription to your AppleID (to the best of my knowledge).</P><P>&nbsp;</P><P>Once the 3 month free Apple Music trial ends, according to Telstra their 12-month or 24-month offer will kick-in.</P><P>&nbsp;</P><P>I'm not a Telstra employee in any way; just thought best to clarify that for you.</P>Tue, 29 Sep 2015 15:51:42 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507802#M126damo-w152015-09-29T15:51:42ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507897#M127
<P>Thanks Damo...</P><P>&nbsp;</P><P>You have been more help that everyone at&nbsp;Telstra combined! You actually read my question!.</P><P>&nbsp;</P><P>Thing is... Apple do not have my mobile number (that I know of anyway!), so even if this IS how Telstra tell Apple to add a subscription to my Apple account, Apple still would not know which of their hundreds of millions of accounts to add the subscription to.</P><P>&nbsp;</P><P>Damo, do you know anything about this mysterious SMS I am supposed to have been sent? My guess is that this is the key to the whole issue. I suspect that somehow this SMS may have something that links my Telstra account to my Apple account.</P><P>&nbsp;</P><P>I am also guessing that somehow, the Apple Music trial that is still current (expires on 01/Oct) is somehow hiding this subscription from Telstra (if it is actually there)</P><P>I am basing this on what you say about it kicking in after that trial expires</P><P>&nbsp;</P><P>Thanks for taking the time to reply - much appreciated.</P>Tue, 29 Sep 2015 23:44:16 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507897#M127Arbil2015-09-29T23:44:16ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507984#M128
<P>Can anyone from Telstra shed any light on this mystry SMS and what it does?</P>Wed, 30 Sep 2015 02:33:09 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/507984#M128Arbil2015-09-30T02:33:09ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508039#M129
<P>
If an SMS is sent it's just a confirmation that your subscription is active on your account - you can check whether this is active via the My Account portal at&nbsp;<A href="https://www.my.telstra.com.au/myaccount/home" target="_blank">https://www.my.telstra.com.au/myaccount/home</A></P>Wed, 30 Sep 2015 04:04:21 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508039#M129Greg_Buch2015-09-30T04:04:21ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508085#M130
<P>OK, so this SMS is actually not necessary&nbsp;- Correct?</P><P>(support told me on 3 occasions that this SMS was a link to a special Apple Music app)</P><P>&nbsp;</P><P>I have already checked my Telstra account and can see the Apple Music subscription&nbsp;is active (this&nbsp;has never been in question).</P><P>&nbsp;</P><P>So back the core question from the very beginning, that keeps being avoided...</P><P>&nbsp;</P><P>How can&nbsp;my Apple and Telstra accounts have any connection to each other?</P><P>&nbsp;</P><P><FONT color="#800000"><STRONG>IE how does Apple know that Telstra have given me a subscription?</STRONG></FONT></P>Wed, 30 Sep 2015 05:21:41 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508085#M130Arbil2015-09-30T05:21:41ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508118#M131
<P>I have been wondering the same thing. My subscription runs out tonight and I don't trust that Telstra's free offer would just kick in.</P><P>&nbsp;</P><P>So this is what I have planned to try:</P><P>&nbsp;</P><P>1. Turned off subscription to Apple Music in the AppleID account settings.</P><P>2. When I go into the Apple Music app and go to re-register, I will see if it then recognises my phone and number (yes Apple has your number, hence how you can send iMessages using your number).</P><P>3. If I look at the payment method, hopefully it will say something along the lines of pre-paid or something like that.</P><P>&nbsp;</P><P>I hope this helps. I too have been very confused with all this, but let's hope thier systems are more linked than we realise.</P>Wed, 30 Sep 2015 06:11:03 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508118#M131Diluvial2015-09-30T06:11:03ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508126#M132
<P>
Hi Arbil,<BR />
<BR />
It's hard to tell all the things that we've said to you so far in this thread because of how long it is, but the answer as I understand it is that when you access Apple Music on your iPhone the app can tell certain identifying information about your handset and service, such as your phone number. When we bestow this offer on you we let Apple know that your phone number has a free 24 month Apple Music trial, so when you login on your phone the app sends your phone number to Apple who check whether there is an offer such as this on that number. Since your number does have that offer, once you connect Apple then apply the free subscription on to your Apple Music account. Does that make sense?</P>
<P>
&nbsp;</P>
<P>
The short answer is Apple know you get that free subscription because we tell them your number has a free trial applicable to it. We also pass on your billing account number and the country you are in, as per question 17 in the FAQs:<BR />
<BR />
<A href="http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653" target="_blank">http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653</A></P>Wed, 30 Sep 2015 06:22:48 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508126#M132Ben_J2015-09-30T06:22:48ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508147#M133
<P>Thanks so much Ben...</P><P>&nbsp;</P><P>Finally someone at Telstra that has actually ready the question! Yippeee!</P><P>&nbsp;</P><P>So it is all based around Telstra&nbsp;sending Apple&nbsp;my mobile&nbsp;number - I didn't think Apple would have my mobile number, but I guess maybe they do.</P><P>&nbsp;</P><P>I guess it makes sense, but..</P><P>&nbsp;</P><P><FONT color="#0000FF"><STRONG>Question 1 -</STRONG></FONT> does that then mean that this subscription is only useful when using my mobile?</P><P>&nbsp;</P><P><FONT color="#0000FF"><STRONG>Question 2 -</STRONG> </FONT>Am I also correct is guessing that when my trial from apple expires tomorow, it will be replaced by the Telstra offer?</P><P>&nbsp;</P><P>I don't think Telstra could have made this more difficult &amp; confusing for customers if they tried.</P><P>I have had so many incorrect and missleading snippits of info from all the different Telstra support people my mind is boggling!</P><P>&nbsp;</P><P>Stuart</P>Wed, 30 Sep 2015 06:56:39 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508147#M133Arbil2015-09-30T06:56:39ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508148#M134
<P>I don't trust anything either so I will be checking the same tomorrow. Thanks for your reply and help, Diluvial</P><P>&nbsp;</P><P>How frustrating is it dealing with Telstra...</P><P>&nbsp;</P><P>And now I have to start all over again as my bonus data hasn't been added to my account either - here we go again!</P><P>&nbsp;</P><P>Stuart</P>Wed, 30 Sep 2015 07:01:14 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508148#M134Arbil2015-09-30T07:01:14ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508174#M135
<P>
Hey Arbil,<BR />
<BR />
In answer to question 1) That you are using that number only matters when you are first trying to apply the free subscription to your account. Once that is done it will work on your other devices that also use that same Apple ID, the check of your phone number only matters when that offer is first applied to that Apple ID.</P>
<P>
&nbsp;</P>
<P>
2) You need to make sure that Apple Music is not set to automatically charge you, then once your existing free trial ends follow the directions at the start of that FAQs page that Ben linked to above on how to apply this free subscription to your account.</P>Wed, 30 Sep 2015 07:23:27 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508174#M135thedylan2015-09-30T07:23:27ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508177#M136
<P>Yea I guess the main thing is, will we get billed if the renewal goes through tomorrow, or will it default to the Telstra free 24 months.</P><P>&nbsp;</P><P>Who knows, will just have to wait and see.</P><P>&nbsp;</P><P>Again, I'm taking the precaution of not letting it auto renew, and will set it up again tomorrow morning.</P>Wed, 30 Sep 2015 07:26:11 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508177#M136Diluvial2015-09-30T07:26:11ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508198#M137
<P>
Hi Diluvial,<BR />
<BR />
That is the correct way to do it. If the subscription just continues on after the three month trial there will be no check to see if you get the 12/24 month free subscription through us and you'll be charged.</P>Wed, 30 Sep 2015 07:53:53 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508198#M137thedylan2015-09-30T07:53:53ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508205#M138
Thanks so much...Wed, 30 Sep 2015 08:06:50 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508205#M138Arbil2015-09-30T08:06:50ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508406#M140
<P>I've had the same thoughts myself.&nbsp;The link is&nbsp;<A href="https://itunes.apple.com/carrier" target="_blank">https://itunes.apple.com/carrier</A></P><P>&nbsp;</P><P>Sign OUT of your subscription. To sign out, open the Music App and click the account icon in the top left corner (little man in a circle) then choose sign out. Go to Safari and type or cut and paste this link.&nbsp;<A href="https://itunes.apple.com/carrier" target="_blank">https://itunes.apple.com/carrier</A></P><P>&nbsp;</P><P>You will be taken to the music app and a sign in page looks like this.</P><P>&nbsp;</P><P><IMG src="https://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/13998iF68A7B2FB166AC3E/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="IMG_0115.PNG" title="IMG_0115.PNG" /></P><P>Once signed it apparently it's all activated. That said, when I go to my Apple ID account on my phone and look at my managed subscriptions, it doesn't say anything about me being subscibed.&nbsp;</P><P>&nbsp;</P><P>I did try logging out and doing the process gain, but it gave me a pop up that said I already was. I guess I will have to wait and see unless someone from Telstra can confirm how we tell we are subscribed (and not through the Telstra Accounts page)</P>Wed, 30 Sep 2015 20:51:35 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508406#M140JaredBell2015-09-30T20:51:35ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508407#M141
<P>
Hi JaredBell,&nbsp;</P>
<P>
&nbsp;</P>
<P>
If completely logged out of the app, when opening for the first time it should have a section along the lines of 'sign up with Telstra'.&nbsp;</P>
<P>
Does this not come up? When you log into your My Account, does the offer say it's active?&nbsp;</P>Wed, 30 Sep 2015 20:54:14 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508407#M141IvanS2015-09-30T20:54:14ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508450#M142
<P>So it worked! Last night my 3 month trial ended and this morning when I went into the Apple Music app, I turned wifi off the following appeared:</P><P><IMG src="https://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/13999iB014D919CA763F9F/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="IMG_0824 Edit.png" title="IMG_0824 Edit.png" /></P><P>&nbsp;</P><P>Now I have 24 month free Apple Music.</P><P>&nbsp;</P><P>I think we need to give Telstra tech and Apple a bit more credit. But could have been explained a little easier.</P>Wed, 30 Sep 2015 23:20:25 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508450#M142Diluvial2015-09-30T23:20:25ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508519#M143
<P>I cannot get that "You are all set" page to come up, even when I log out, and turn off wifi and click on the link.</P>Thu, 01 Oct 2015 01:23:47 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508519#M143simonhancock2015-10-01T01:23:47ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508537#M144
<P>
Hi Simon, when you log into your account online via&nbsp;<A href="https://www.my.telstra.com.au/myaccount/home" target="_blank">https://www.my.telstra.com.au/myaccount/home</A> does it show the Apple Music subscription as being active? If not, then our teams on 13 22 00 or via <A href="http://tel.st/49kl" target="_blank">http://tel.st/49kl</A> can set it up on your account. If so, you should be able to register with your Apple ID via the Music app on your iOS device.&nbsp;</P>Thu, 01 Oct 2015 01:48:38 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508537#M144Greg_Buch2015-10-01T01:48:38ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508547#M145
Yes, it showing up there, but in apple music the subscription still says expired.Thu, 01 Oct 2015 01:58:53 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508547#M145simonhancock2015-10-01T01:58:53ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508560#M146
<P>
All right - if you're not able to log into the Music app with your Apple ID our teams via 13 22 00 can investigate and assist further.</P>Thu, 01 Oct 2015 02:16:19 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508560#M146Greg_Buch2015-10-01T02:16:19ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508587#M149
I can log in fine, its just showing unsubscribed in the subscriptions when I hit "Manage".<BR /><BR />I cannot get the screen that Diluvial posted after I click the link the sms and login.<BR />Thu, 01 Oct 2015 02:57:11 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508587#M149simonhancock2015-10-01T02:57:11ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508594#M150
<P>
Can you try logging out of your Apple ID, turning your phone off and then log in again once you turn it back on and see if it registers the subscription then?</P>Thu, 01 Oct 2015 03:12:04 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508594#M150Ashley2015-10-01T03:12:04ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508597#M151
I just tried that exact procedure but it makes no difference. When I try and register it just goes straight to the Genres page in apple music and not to the screen with "You are all set" as in above screenshot that was posted.Thu, 01 Oct 2015 03:14:25 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508597#M151simonhancock2015-10-01T03:14:25ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508604#M152
<P>I have spent almost a week trying to get my 24 month subscription to work. I've spoken to Telstra support, Apple support, Telstra support, Apple support back and forwards since last Friday and nothing is working.&nbsp;I have had Telstra cancel and re-add my subscription several times to no avail. I'm stuck in an endless loop of being asked to confirm my Apple ID. I input the information and the screen remains unchanged.</P><P>&nbsp;</P><P>Can you suggest anything? I have logged in, logged out, turned the phone off, reset the phone, erased all data.... You name it, I've tried it.</P>Thu, 01 Oct 2015 03:19:38 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508604#M152Cmm32015-10-01T03:19:38ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508609#M153
It's a bit a annoying. I'm running the public beta of iOS, have an iTunes match subscription and have also setup a family plan for iTunes payments, I wonder if any of those things are stopping this from working.Thu, 01 Oct 2015 03:26:51 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508609#M153simonhancock2015-10-01T03:26:51ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508616#M154
<P>A bit annoying is an understatement! I've never experienced such frustration trying to get something working on my phone in my life!</P><P>&nbsp;</P><P>I'm particularly irate because part of my decision to sign on to a higher dollar plan was the 24 month subscription as a sweetener. Given I cannot use it and there seems to be no resolution in sight from either Telstra (who are telling me it's an Apple issue) and Apple (who are telling me it's a Telstra issue) I'll be amazed if Apple Music works at all in the next two years!</P>Thu, 01 Oct 2015 03:37:41 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508616#M154Cmm32015-10-01T03:37:41ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508618#M155
Is the subscription activation tied to a particular device or a phone number?. I'm not using the iPhone that is tied to my phone contract as my wife and I have swapped phones, could that be causing the issue?Thu, 01 Oct 2015 03:43:42 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508618#M155simonhancock2015-10-01T03:43:42ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508624#M156
<P>I don't know. I had signed up for a 12 month free subscription on my old iPhone 5 in August. When I upgraded to the 6s last week and was given the 24 month subscription I asked whether it was a problem that I had already activated the 12 month offer. I was told no. Telstra has since removed the offer and re-added it through their system. I have also removed and re-added via the My Account page. Apple has also unlinked my Apple ID so that I could re input it after the I removed the offer from My Account. Nothing has worked to resolve the problem. You would think these steps should have fixed any glitches.</P>Thu, 01 Oct 2015 03:54:37 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508624#M156Cmm32015-10-01T03:54:37ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508625#M157
<P>
simonhancock,<BR />
<BR />
It is indeed tied to the phone number. This means the Apple ID phone number and the phone number on the device will need to match.<BR />
<BR />
Angela&nbsp;</P>Thu, 01 Oct 2015 04:04:57 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508625#M157Angela_H2015-10-01T04:04:57ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508627#M158
<P>My phone number has not changed so that cannot be the problem in my case.</P><P>&nbsp;</P><P>Can someone please try to resolve this for me? It's almost a week and I'm beyond frustrated.</P>Thu, 01 Oct 2015 04:10:06 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508627#M158Cmm32015-10-01T04:10:06ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508629#M159
My phone number has not changed either. Telstra, is there any other reason this might not be working?Thu, 01 Oct 2015 04:12:11 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508629#M159simonhancock2015-10-01T04:12:11ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508670#M160
<P>Ok, so nothing happened. If I click the link again it takes me to a 'Confirm my Apple ID' page and asks me for my Password. I enter it, then nothing. Just sits there.</P><P>&nbsp;</P><P>The worst part of all this is my 2 years started last week, so I am not even getting my full 24 months out of it.</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 01 Oct 2015 05:26:34 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508670#M160JaredBell2015-10-01T05:26:34ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508672#M161
Exactly the same issue that I am having.<BR /><BR />Telstra??? Would someone care to respond??Thu, 01 Oct 2015 05:22:32 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508672#M161Cmm32015-10-01T05:22:32ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508679#M162
<P>Called Telstra, they have palmed me off to Apple......so it continues.</P>Thu, 01 Oct 2015 05:30:31 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508679#M162JaredBell2015-10-01T05:30:31ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508693#M163
<P>Apple say it's Telstra's issue.......sigh</P>Thu, 01 Oct 2015 05:51:18 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508693#M163JaredBell2015-10-01T05:51:18ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508707#M164
Oh welcome to the merry-go-round. I've been on it since last Friday!Thu, 01 Oct 2015 06:06:38 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508707#M164Cmm32015-10-01T06:06:38ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508776#M165
<P>It is indeed an issue with Telstra. The problem is that none of the first level tech support have any clue how this is actually managed by Telstra with Apple. It should be a simple fix, but welcome to a world of pain. I've wasted over 10 hours on it thus far.</P>Thu, 01 Oct 2015 08:06:39 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508776#M165runuts772015-10-01T08:06:39ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508818#M166
<P>I read this whole thread&nbsp;</P><P>&nbsp;</P><P>I found the link that has been shared here&nbsp;</P><P>&nbsp;</P><P>I opened my music app</P><P>&nbsp;</P><P>i logged out of Apple music</P><P>&nbsp;</P><P>&nbsp;I tapped on the link</P><P>&nbsp;</P><P>it opened Apple Music with a Telstra branded page and I logged in with my Apple ID&nbsp;</P><P>&nbsp;</P><P>i I went and looked at the settings and it said my Apple Music account was expired. &nbsp;It already said that before because the three month free trial had expired&nbsp;</P><P>&nbsp;</P><P>so I tested Apple Music by asking Siri to play songs I didn't own, they started playing.</P><P>&nbsp;</P><P>i went into Apple Music app and searched for albums I don't own&nbsp;</P><P>&nbsp;</P><P>I was able to play them</P><P>&nbsp;</P><P>although the setting say expired it is clear that Apple Music is working&nbsp;</P><P>&nbsp;</P><P>my work here is almost done</P><P>&nbsp;</P><P>my contract says I get two extra gigs for having Apple Music&nbsp;</P><P>&nbsp;</P><P>i dont one have the two extra gigs when I look in my Telstra account</P><P>&nbsp;</P><P>could some helpful Telstra person help me with that perhaps&nbsp;</P><P>&nbsp;</P><P>thanks&nbsp;</P><P>&nbsp;</P><P>Antony&nbsp;</P>Thu, 01 Oct 2015 09:32:58 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508818#M166Antonybrennan2015-10-01T09:32:58ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508834#M167
<P>
Hi Antony,</P>
<P>
When did you get the confirmation text etc arrive? I'd have thought the data would kick in 24-48 hours after that.</P>
<P>
&nbsp;</P>
<P>
We can't release or request specific account info over Crowd Support, for obvious reasons. Come have a chat with us here: <A href="http://tel.st/hsc3" target="_blank">http://tel.st/hsc3</A> where we can securely communicate and investigate that one for you.</P>Thu, 01 Oct 2015 10:15:49 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508834#M167Big_Dan2015-10-01T10:15:49ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508859#M168
<P>I have been in touch today with Telstra and Apple regarding issues I'm having with my Apple Music subscription.</P><P>&nbsp;</P><P>I went in and got 2 iPhone 6S phones on launch day - one for me and one for my wife. We both have the same plan which offered a free 12 month subscription with each phone. We also have always shared the same Apple ID with our iPhones for years as it means we only had to pay once. I've been able to get Apple Music working on this Apple ID with no problems and have it working on my wifes iPhone. Initially I made the mistake of signing in with the same Apple ID on my iPhone and soon realised that two devices cant use it simultaneously.</P><P>&nbsp;</P><P>I have since created a new Apple ID in an attempt to seperate Apple Music from both iPhones so we can each use our provided subscription seperately. I've just now followed the instructions to type in&nbsp;<A href="https://itunes.apple.com/carrier" target="_blank" rel="nofollow">https://itunes.apple.com/carrier</A>&nbsp;into Safari on my iPhone - this opens up the Apple Music app where by it gives me a prompt to login with my Apple ID. I type in my Apple ID and get an error 'This membership is already being used with a different Apple ID' (attached the screenshot to this post). Is there any way I can sort of restart this subscription on this particular device?</P><P><IMG src="https://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/14011i65E255AC5F8E759F/image-size/medium?v=mpbl-1&amp;px=-1" border="0" alt="IMG_4053.PNG" title="IMG_4053.PNG" /></P>Thu, 01 Oct 2015 11:32:02 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508859#M168Nathan_W2015-10-01T11:32:02ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508867#M169
<P>
Hi Nathan_W,</P>
<P>
I think your best option is Apple Support direct. They should be able to remove the association and reapply it as needed; ultimately we have no access to the system that does that kind of assigning I'm sorry.</P>Thu, 01 Oct 2015 11:54:19 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508867#M169Big_Dan2015-10-01T11:54:19ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508871#M170
<P>I spoke to Apple Support today and my issue was escelated to a senior tech who advised to call Telstra back to see if the subscription can possibly be removed, then readded to my phone number as he suspects that both phones have tied themselves to the one Apple ID for the Apple music subscription.</P><P>&nbsp;</P><P>Is it possible to do that?</P>Thu, 01 Oct 2015 11:59:46 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508871#M170Nathan_W2015-10-01T11:59:46ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508877#M171
<P>
If that's the case you are able to remove the subscription by logging into My Account at Telstra.com - I have no idea how this would affect your free trial though.&nbsp;</P>
<P>
&nbsp;</P>Thu, 01 Oct 2015 12:13:25 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508877#M171Big_Dan2015-10-01T12:13:25ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508886#M172
<P>I wouldn't be willing to remove it from my account if there is no guaruntees that&nbsp;it wont affect my free subscription. Obviously I want to be able to take advantage of this offer and am missing out on it now as time is ticking.... It seems overly complicated for something so simple.... I pretty much wasted a whole day today trying to get it resolved and am no closer to getting it resolved...&nbsp;</P>Thu, 01 Oct 2015 12:32:22 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508886#M172Nathan_W2015-10-01T12:32:22ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508891#M173
<P>This is solely a Telstra issue! Apple can't fix it. Telstra need to have a tech who was involved with this integration to fix it, it'll be a simple fix, but very poorly handled by Telstra&nbsp;</P>Thu, 01 Oct 2015 12:38:25 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508891#M173runuts772015-10-01T12:38:25ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508894#M174
<P>
Crazy thought, probably wont work, but worth a shot...I wonder if a factory reset of the phone would remove the phone's association to that ID? I understand your reticence to remove the subscription if there is no guarantee it can be reapplied, I'm afraid this is the first case like this I have seen, it's likely the first ever.&nbsp;</P>Thu, 01 Oct 2015 12:45:55 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508894#M174Big_Dan2015-10-01T12:45:55ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508895#M175
Nope, that won't fix it eitherThu, 01 Oct 2015 12:55:27 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508895#M175runuts772015-10-01T12:55:27ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508897#M176
Here's a novel idea. Since you work for Telstra, why don't you contact someone from the technical department, not th moneys on the phone who just run through troubleshooting scripts, someone who actually has some technical knowledge of how this was setup. I find it absolutely appalling that a company the size of Telstra, that is a communications company cannot effectively communicate internally!!Thu, 01 Oct 2015 12:58:55 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508897#M176runuts772015-10-01T12:58:55ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508904#M177
<P>I just googled the error im getting in the Apple Music app and found another customer that is getting the same error but different circumstances here:&nbsp;<A href="https://discussions.apple.com/thread/7244985" target="_blank">https://discussions.apple.com/thread/7244985</A> I'm also going to watch this thread to see if there is any way to resolve it.&nbsp;</P><P>&nbsp;</P><P>I'd be willing to do a reset of the phone if I knew it was going to fix it.....</P>Thu, 01 Oct 2015 13:28:29 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508904#M177Nathan_W2015-10-01T13:28:29ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508907#M178
<P>This whole thing is a joke. My Telstra account simply refuses to link to my Apple ID. I started the subscription two weeks ago so now half a month of the offer has been wasted already because it doesn't work at all. I've tried contacting both Telstra and Apple multiple times, and each time they just tell me to talk to the other one. Today I was finally able to escalate it on the Apple side to tech support over the phone, where the guy was able to look at my account with his supervisors&nbsp;and told me&nbsp;it was out of Apple's control and the issue was on Telstra's end since he wasn't able to see the carrier billing information, then gave me instructions on how I should explain this to a Telstra support rep. I then get onto Telstra support yet again and did exactly this, and I wound up with some guy who had absolutely no idea what he was talking about, trying to tell me completely false things like how the&nbsp;offer is simply for mobile and if I wanted it for my Apple ID for all my devices I'd have to sign up for a regular AM account separately. I had to explain to him on several occasions&nbsp;that it links to my Apple ID and this is where the issue lies, but he was so insistant that I was somehow wrong until I finally showed a screenshot of the screen saying exactly what I was talking about. At one point he even asked if my "PC and Mac" were on at least "iOS 8.4". Come on.</P><P>&nbsp;</P><P>If someone from Telstra can finally get me past this screen&nbsp;and onto the service I've been entitled to, then that would be fantastic:</P><P>&nbsp;</P><P><IMG src="https://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/14013iC9828CA85FD7F5DB/image-size/medium?v=mpbl-1&amp;px=-1" border="0" alt="IMG_0026.png" title="IMG_0026.png" /></P><P>&nbsp;</P><P>&nbsp;But right now I'm truly baffled about how god awful the service has been.</P>Thu, 01 Oct 2015 13:39:03 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/508907#M178MisterMooth2015-10-01T13:39:03ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509111#M182
<P>Has anyone had any success yet? I finally got around to setting up my wifes on her phone and it worked straight away. The only difference was she was brand new to Apple Music with her AppleID.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Mine still deosn't work.</P><P>&nbsp;</P>Fri, 02 Oct 2015 04:12:08 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509111#M182JaredBell2015-10-02T04:12:08ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509116#M183
<P>I've found today that if I open the apple music app I can search and stream songs no worries WITHOUT being signed in with an Apple ID.... pretty bizarre but perhaps it looks at the IMEI of the phone for the subscription? However.... I can't make anything available offline to play or create playlists so it's only semi useful at this point in time..... It would be great to have the complete functionality for the product I've been told/sold to have access to....</P>Fri, 02 Oct 2015 04:22:41 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509116#M183Nathan_W2015-10-02T04:22:41ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509147#M186
<P>I am also having problems with linking my Apple ID with my Telstra account on the "Confirm your Apple ID" screen in the Music app. After clicking Continue and entering my password nothing happens. I was previously using my Applie ID with the trial subscription&nbsp;which expired yesterday. Signed out of the app, added the promo product on the Telstra&nbsp;website, recieved the SMS, clicked on the link and signed in, but just keep getting stuck on the "Confirm your Apple ID" screen now. There&nbsp;is definitely an issue here.</P><P>&nbsp;</P><P>Could somebody from Telstra please advise how to resolve this?</P>Fri, 02 Oct 2015 05:10:07 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509147#M186Gunnie802015-10-02T05:10:07ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509160#M187
<P>
Hi Gunnie80,</P>
<P>
Unfortunately we have no information regarding this one, we're only able to suggest trying again. Does changing the method you are using to connect to the internet, ie wifi for 4g or vice versa, make a difference?</P>Fri, 02 Oct 2015 05:33:51 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509160#M187Big_Dan2015-10-02T05:33:51ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509187#M188
Big_Dan<BR /><BR />No, none of that will have any impact.<BR /><BR />Why is it so difficult to get someone with technical knowledge to resolve this?<BR />It's absolutely ridiculous!!Fri, 02 Oct 2015 06:33:14 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509187#M188runuts772015-10-02T06:33:14ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509330#M191
I too am experiencing the same problems with my apple subscription. I've been told a number of times that my subscription is active. But the Apple Music app advise me that I do not have a subscription through my carrier. I have received the text message saying that I am eligible for Apple Music. Please advise what we can do for we all have spent many hours with Telstra and apple support only to have nothing happen.Fri, 02 Oct 2015 11:47:01 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509330#M191Reggie112015-10-02T11:47:01ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509343#M192
<P>
Hi Reggie11,</P>
<P>
&nbsp;</P>
<P>
Are you able to restart your phone and advise if your Telstra Apple Music subscription is recognised after the restart?</P>Fri, 02 Oct 2015 12:28:51 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509343#M192Esther2015-10-02T12:28:51ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509360#M193
Hi Esther,<BR /><BR />I have done this many times and it still doesn't work.Fri, 02 Oct 2015 13:08:34 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509360#M193Reggie112015-10-02T13:08:34ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509364#M194
<P>
Hi Reggie11,</P>
<P>
&nbsp;</P>
<P>
Can you please make sure all of these steps have been followed. You should also be able to see subscriptions in the app itself. If you have registered with the steps I provided. I would suggest logging out of Apple Music app. Logging back in and checking the subscription status in the app.&nbsp;</P>
<P>
&nbsp;</P>
<P>
<A href="http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653" target="_blank">http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653</A></P>
<P>
&nbsp;</P>
<P>
&nbsp;</P>Fri, 02 Oct 2015 13:23:55 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509364#M194Iain_T2015-10-02T13:23:55ZRe: Apple Music free subscription - how to accesshttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509366#M195
<P>Similar issues here...</P><P>&nbsp;</P><P>3 Month free subscipiton ran out.</P><P>&nbsp;</P><P>Tried switching over to Telstra's free 12 month service... (which is active on my telstra &nbsp;'my account' screen)</P><P>&nbsp;</P><P>1. Can listen to Apple Music on iPhone after linked with my apple ID.</P><P>2. iPhone still says that my subsciption ended 30 September 2015 (2 days ago)</P><P>3. On my itunes account on mackbook it also says&nbsp;subsciption ended 30 September 2015 - and hence can't access apple music on my mac.</P><P>3. Can't activate the icloud music library option on my iPhone under Settings&gt;Music - therefore can't sync my playlists</P><P>&nbsp;</P><P>This is quite painful!!!</P><P>&nbsp;</P><P>I have logged in... logged out... restarted phone... read the forums... followed all the steps.</P><P>&nbsp;</P><P>Please resolve....</P><P>&nbsp;</P><P>Thanks!!!</P>Fri, 02 Oct 2015 13:42:57 GMThttps://crowdsupport.telstra.com.au/t5/apple-music/apple-music-free-subscription-how-to-access/m-p/509366#M195midniteoz2015-10-02T13:42:57Z