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Russell H., Computer Repairer

Category: Computer Hardware

Satisfied Customers: 185

Experience: Working to keep PC-type computers working since 1988.

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I have an HP TouchSmart 15 laptop which uses MS 8.1. My

Customer Question

Hi, I have an HP TouchSmart 15 laptop which uses MS 8.1. My teenage grand kids come to visit and use my laptop for hours at a time. After they fly back home, I have to go through mt pc and laptop to remove stuff including some porn. Through the help of another JA computer expert I was taught how to use *JPG, *MPG, and *AVL on the search bar on the C drive to find and remove any unwanted stuff. It works pretty well except that I have follow up questions. Here goes: On the search screen after I have completed a *JPG search there are many images a lot of which I have no idea where they come from and a lot of stuff that is not porn or in any way negative, its just wierd designs, patterns and such. Many of those I discovered are no problem removing. Other things like what appears a lot is a little blue icon with what looks like a sun i,age and a mountain top under it always with some title underneath like Resolve Tile App ChartV2TJNDTVR as one example. Others have the same little blue icon but words like img104 and img105, and SoftBlue, and pretty peacock and BBiGuSZ(2), and Welcome Scan. I was able to remove many of these little icons but there are about 24 all in a row that I tried to delete but the message says I need Administrator approval to remove and yet I am the Administrator. I checked as best as I know through the security protocol pc apps and saw that my name was listed as Admin yet I cannot delete. The message pops up and says "File Access Denied"-You'll need to provide administrator permission to delete this file. Can you help me regain control of all images which show up as *JPG's? Thanks

There is a possibility that the files might be associated with some program that might have been downloaded or may be running in the background due to which its not letting you delete them

There is an optional Remote Connect Service - Quick Resolution

if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.