New service allows all practices to offer home delivery

Virtual Recall has announced the launch of OurVet.Shop, a new service through which practices can give clients a way to reorder and pay for medications and services from their vets, and have them delivered to their door or made ready for (contactless) collection.

The new service is available to any practice, regardless of which practice management system you use, or which healthcare provider you are with. You can specify your product catalogue and are not tied to particular products or manufacturers. You can also decide how you want to manage client delivery charges and how to treat health care plan clients.

OurVet.Shop can also be used to take payment for services, such as telephone or video consultations, and because it allows for one-off ordering, clients aren’t forced to sign up to a 12-month subscription with an unknown third party.

Lastly, the service is tailored to your practice’s brand and personalised to every client and their pets. The company has also produced marketing materials for use in social media, on websites and in client communications.

Jamie Crittall, co-founder of Virtual Recall, said: "As a veterinary practice owner myself, these last few months have been tough – I mean really tough.

"Nine years ago, Charlie Barton and I created Virtual Recall from a desire to communicate with our clients in a personal & timely manner. Not being able to find a solution, we built one and iRecall was born. Since then it has helped over 1,500 practices communicate with over 5 million clients & their pets worldwide.

"Now, here we were again - desperate to ensure that my patients got the healthcare they needed, but no home delivery service that I wanted to put my practice’s name to, I turned to my team at Virtual Recall to create a solution - that was not just right for my practice but every practice.

"So, we did what we do best – we put ourselves in practices’ shoes and created a smart solution that would help them safeguard animals’ health, enhance their relationship with their clients, and provide them with a life-line to help get through this crisis and build a stronger future. It couldn’t come with any compromises."