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I arrived without a reservation at 4:15 and asked for a pet friendly room was told I would need to wait 30 min for the room to be cleaned, waited 45. The hotel did give me a discount on the rate for my wait. The room was okay, furniture was mismatched, the bed was not very comfy, the shower head was not that great. The wi-fi signal was not that strong so it took a while for some stuff to load and there was no way I could have watched a movie. Although that could have been due to the horrible thunderstorms and tornado warnings and because of those I had to stay another night and the hotel was happy to accommodate me for another night. The breakfast was coffee in the lobby, a few apples in a basket and a tray with some assorted pastries while they lasted. They do give a $5 dollar off coupon for breakfast at the restaurant on site that is fabulous. Overall the place is good and would probably stay again.

Stayed June 2014, traveled solo

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
June 26, 2014

Thank you for posting your comments on Trip Advisor we certainly appreciate your feedback. I am sorry you had to wait for your room, but very pleased that the Front Desk staff took care of you by giving you a discount. This particular situation of not having all of the rooms ready is not typical of our hotel. We are always looking for ways to improve our customer experience and your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

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Run as far as you can away from best western town & country inrapid city south dakota. room is too small, they overcharge on price. NO Breakfast,you have to go a block down the street. Stay at COMFORT iNN JUST ONE BLOCK AWAY

Stayed June 2014, traveled with family

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
June 23, 2014

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. We do serve what we call the " Early Riser " which includes pastries, muffins, coffee or tea and fresh fruit, and juice for our guest that "Rise and Shine" earlier than most guest and before the restaurant adjacent to our property opens. We also have a bed and breakfast package that is available as an option while booking your reservation which includes your room and breakfast at the restaurant next door I am sincerely sorry that you were not aware of these options and I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.

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This place has five buildings scattered about, with the swimming pool and ice machine sort of in the middle of all of them. Most of the rooms are "park at the door" which was the feature we wanted. The room was quite nice, with a microwave, refrigerator, a nice TV, and a balcony. Everything was very clean. The pool, which was quite a hike from our room, does not have steps for easy entry. The ice machine was in the same location as the pool. In the morning there was coffee and muffins. Guests do receive a $5 discount for breakfast at the restaurant close to the property, which we did not use. We chose this place because of its location, the swimming pool, and because of its good reviews, however we would not return. There are better choices in the area with a more convenient design so one does not have to walk so far outdoors for coffee, ice, or a swim.

Stayed June 2014, traveled as a couple

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Thank you for the kinds words. Our 50 year old property has stood the test of time; and newer hotels do have the conveniences of everything being closer. But we do hope you will come visit us again in the future.

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The Hotel is located on the road to Mount Rushmore/Crazy Horse Monuments. Easy access to about anywhere in the area. The Staff was friendly and helpful. The rooms are somewhat small. The hotel is older, but well maintained. The beds were comfortable. The rooms were fairly priced. Over all it was a good experience.

Stayed June 2014, traveled as a couple

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
June 9, 2014

Thank you for staying with us at the Best Western Town and Country- Rapid City. It is always a pleasure to serve our guests with the upmost customer service and satisfaction, we appreciate your feedback of our property. If you are ever in the area again, we hope you come and see us. Thank you again

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Best Western is consistently good and that was the case here too. No frills but a clean, spacious room. Large, older complex nicely updated. We did miss the expanded breakfasts that are offered at most Best Westerns where we've stayed, but that was the only (minor) negative.

Stayed June 2014, traveled as a couple

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Thank you for the kind words about our spacious rooms. We are currently in a transition phase of our breakfast, but we are always happy to please. We hope you will visit us again after our renovations have concluded next year. Thank you again for staying with us and leaving a positive response.

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The water park and pool are fabulous if traveling with children! We only ate one meal in the hotel and were very dissatisfied with the service. The waitress served our 9-year-old grandson and myself relatively quickly, but made my husband and 6-year-old granddaughter wait several more minutes. The kids had ordered identical meals. I would have thought the younger child should be served first. We avoided the restaurant for the remainder of our stay.

Stayed June 2014, traveled with family

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Thank you for your response. Sadly I think you have our property confused with the Best Western Ramkota. The Town and Country does not have a waterpark on the property. But thank you for staying at the same brand. If you are in Rapid City again we hope that you consider staying with us, we have an outdoor heated pool and a restaurant on property with friendly staff.

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poor quality run down nasty accommodations. Needs to be updated and the bathrooms need to be over hauled. They excepted pets is the only reason that we stayed there. Stay away from there. Really disappointing.

Stayed June 2014, traveled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I am sorry to read that you did not enjoy your accommodations with us. If you had any concerns at the time we would have been happy to help you anyway possible. We do hope you will give us another chance at making it a more memorable experience.

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Also Known As:

Best Western Town And Country Inn

Best Western Town & Country Hotel Rapid City

Best Western Rapid City

Country Inn Rapid City

Rapid City Best Western

Rapid City Country Inn

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