Intellectual Property & Copyright Infringement Claims

Last updated: November 1, 2004

It is our policy to respond to notices of alleged intellectual property infringement according to the procedures protecting carriers in the Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office Web Site, http://lcWeb.loc.gov/copyright/) and other applicable intellectual property laws, which may include removing or disabling access to material claimed to be the subject of infringing activity. This document outlines our procedures for handling all Intellectual Property infringement claims, including regarding Trademarks, Copyrights, Patents, Privacy Rights and other matters.

If you are complaining about content put up by a GoGrid customer please keep in mind that GoGrid IS NOT RESPONSIBLE FOR CUSTOMER CONTENT. We do not put up content, we do not manage it, and we do not have physical access to it. You should take your case directly to the offending party, not to GoGrid. If you cannot reach agreement with the offending party, we strongly encourage you to seek court order.

Registering a complaint

Please follow the instructions below to notify GoGrid of an infringement. We will make a good-faith attempt to contact the owner or administrator of each affected server via the Email address that we have on file for them and via the Email address provided in the complaint so that they may make a counter notification pursuant to sections 512(g)(2) and (3) of the Digital Millennium Copyright Act. It is our policy to document all notices of alleged infringement.

GoGrid cannot judge Infringement Notifications nor Counter Notifications. In the event of both a validly submitted Infringement Notification and a validly submitted Counter Notification, we will notify both parties of the circumstances via the Email addresses provided and wait for judicial orders.

To file a notice of infringement with us, you must provide a written communication via regular mail (not by email, except by prior agreement) that sets forth the items specified below. Please note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a product or activity is infringes your rights. Accordingly, if you are not sure whether certain material of yours is protected by the law, we suggest that you first contact an attorney.

To expedite our ability to process your request, please use the following format (including section numbers):

Identify in sufficient detail the material that you believe has been infringed, including any URL’s, file names or other identification.

For example, "Copyrighted work at issue is the text that appears on www.gogrid.com.

If some but not all material on any given web page allegedly infringes your rights, please specifically identify that material.

Provide information sufficient to permit GoGrid to notify the owner/administrator of the server that allegedly contains infringing material (email address is preferred).

Include the following statement: "I have a good faith belief that use of the materials described above is not authorized by the owner, its agent, or the law." Please, we must get this exact language.

Include the following statement: "I swear, under penalty of perjury, that the information in this notification is accurate and that I am the intellectual property owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

GoGrid, LLC

The administrator of an affected site may make a counter notification pursuant to sections 512(g)(2) and (3) of the Digital Millennium Copyright Act.

To file a counter notification with us, you must provide a written communication via the my.GoGrid.com customer portal ticketing system that sets forth the items specified below. Use of this system is required to provide secure, positive identification. Please note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a product or activity does not infringing the copyrights of others. Accordingly, if you are not sure whether certain material infringe the copyrights of others, we suggest that you first contact an attorney.

Provide your name, address, telephone number, email address, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located (or San Francisco, California if your address is outside of the United States), and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

Include the following statement: "I swear, under penalty of perjury, that the information in this counter notification is accurate and that I am the intellectual property owner or am authorized to act on behalf of the owner and the allegations of intellectual property right infringement are not valid."

Submit the ticket and be sure to note the ticket number for future reference.