TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

3.05Rooms

1.05Service

1.05SleepQuality

2.05Value

2.05

“Poor customer service”

Mar 26, 2013Douglas L, Kimberly

Well, to start with having the police called because of an unopened Box of crackers, and a plastic container of olives that we had brought into the pool area was TOTALLY uncalled for!!!! Our group of parents had arrived at the hotel at different times, and as they arrived in the pool area, we informed them of the rules of no glass or food of any kind in the pool area. We placed all food and glas outside of the door leading to the outside. The manager on duty was constantly Checkig on us with each person coming in! She then asked us to move to the lobby area, which most of group did. A few that had stayed in the pool area we not breaking any of the pool rules. Having three police officers escort the rest of our party out of the pool was absoluetly ridiculous! On Saturday night we rented a suite so we could serve our kids dinner on Saturday night. After our group gathered in that suite to eat and contain it to one area,the manager on duty made a point of telling us that she had been getting complaints from other guests, which the first warning was 8:00 P.M. There was a couple that had been staying in a room that was exactly in the middle of where we had gathered, which we asked them several times if we were bothering them with our noise, and they responded with absolutely not!!! Both managers were very much over the top with following the rules with EXTReME precision! Way to tight with their power!! Disgustingly abusive with their power!!We definetly made sure to tell every one whom would listen to NEVER stay at another Baymont Inn if this is how all the service will be! My family will NEVER stay at ANY baymont inn again!