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Tuesday, December 11, 2007

10 Financial Differentiators to Look for in an Outsourcing Transaction

Choosing a service provider is kind of like choosing your significant other. The variables are complex and the consequences expensive, so you'd be wise to do your homework before getting involved.

What's the candidate's track record? Does it have a fear of commitment? Would it be a good personality fit? Do you get the feeling it's hiding something? All are important questions when you're shopping for a relationship, and that includes outsourcing. So you check out the provider's history, assess its long-term potential, seek out any hidden information, and otherwise obtain the data you need to decide on a partner.

That applies not only to provider capability, but also to financial factors, which are a key means of differentiating one service provider from the next. Following is a cursory view of the top 10 financial differentiators to look for when you're comparing service providers for business process outsourcing (BPO).