How to switch from BT Mobile & take your mobile number
to EE Mobile

BT Mobile will provide your Porting Authorisation Code (PAC) either over
the telephone, by SMS text message or via email.

A PAC code is valid for 30 days. If you don't use it within thirty days it
will expire and you will need to request a new one.

Your BT Mobile account will remain active until your number
has been ported over to the new network. After the transfer is complete,
your BT Mobile account will be automatically closed.

BT Mobile must issue you with a PAC number within 2 working hours
of your request, or a reason for why it cannot be issued, in accordance with Ofcom's
"General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from BT Mobile,
take a look at the best
EE Mobile offer
that is suited to you. Many of the top mobile phone deals are available
exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new EE Mobile mobile network operator
who will then be able to port your existing phone number from BT Mobile.
They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might
not be able to port over your number. Once you provide your new network provider with your
PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and
any remaining credit will be lost after the switch over.

The expiry date of the PAC number (valid for 30 days from the date of issue).

The temporary mobile number from your new EE Mobile sim card.

You may also need the new SIM card number found on the back.

Phone EE Mobile on 150 from your EE SIM, or on 07953 966 250 from another phone and provide them with your PAC code from your previous network provider. Alternatively, you can complete the number transfer to EE online.

Note: You may lose network service for a short period on the day of transfer.
If this happens, turn your phone off and on occasionally, until you see the EE Mobile
signal on your mobile phone screen. This will indicate that the transfer is complete.

About EE Mobile

EE (formerly Everything Everywhere) is a British mobile network operator, Internet service provider and a division of BT Group. It was established in 2010 as a fifty-fifty joint venture between Deutsche Telekom and Orange S.A. (formerly France Télécom) through the merger of their respective T-Mobile and Orange businesses in the UK.

EE is currently the largest mobile network operator in the UK, with around 30 million customers and the largest operator of 4G services in Europe.

About BT Mobile

BT Mobile is a mobile virtual network operator (MVNO) provided by BT Consumer and running on the EE network (which is now owned by BT Group following an acquisition that completed in January 2016).

BT Mobile is currently a SIM-only service, and operates alongside BT Business Mobile which is provided by the BT Business division.