Rated 4 out of 5 by toomutsch60 This hotel always makes me feel at home
I am always treated like family. When I checked in Erick went throught he check in procedures and verified I was staying for one night. I said I'd like to stay two nights but I didn't hink that was a possibility since Becky squeezed me in for this reservation. Becky noticed me checking in and assured me there was no problem with the additional night. AJ, Enrique and Gary are always cordial and accomodating in your restaurant lounge areas. I saw Durcee and Elizabeth who always have a great big smile when welcoming me. Your staff are second to none!!
October 8, 2014

Rated 4 out of 5 by raaron30 Great Service & Staff
I was amazed by the outstanding service
September 29, 2014

Rated 3 out of 5 by twinbliss Air Unit too loud
We only stayed at this hotel overnight before leaving Orlando the next day and it was rainy so we did not get to use the pool although it looked cool. The room was nice and clean but the in room air unit is very loud and I was not able to sleep with it constantly turning on however it was too warm to leave it off
September 21, 2014

Rated 4 out of 5 by Bear Great place for families with children
This is an an ouitstanding location fro families to stay when visiting the Orlando area attractions.
September 15, 2014

Rated 5 out of 5 by Kathy25 Great Staff
The staff was very friendly. Was checked in by Kenzo and she went above and beyond my expectations. Any questions that I had she was always willing to assist me and she was very informative.Would definitely recommend this hotel.
September 8, 2014

Rated 4 out of 5 by JJGKLH Renovations Great, Ongoing Construction Not So Much
I recently spent five nights in this property. Despite being on the older side, the extensive renovations are in process of bringing this property up to a solid value-priced tourist / family class hotel. Our junior suite had been renovated already and it was clean, tastefully decorated, and clearly new all around. Comfortable bed, nice furnishings, etc. That said - my only challenge here was the daily sound of the ongoing renovation work. I understand it has to be done, but some accommodation should be made to guests when there is jackhammering nearly the entire day. My kids needed a break from the theme park scene, but the hotel pool was rendered basically unusable by the brutal construction noise. Perhaps management should offer a free arrangement to use the pool at a nearby hotel (there are hundreds!) on heavy construction days. So I'd recommend the property overall, but it'll be better when renovations are fully done and if you're not sure, check with the hotel before booking.
September 7, 2014

Rated 5 out of 5 by RonFish Hotel has great staff
The staff is always very attentive to all your needs.
September 5, 2014

Rated 5 out of 5 by Monica77 Very happy!
Villa room was big, clean and nice!
September 2, 2014

Rated 5 out of 5 by papa22 lots of fun
enjoyed the pools and spa . beds sleep great stayed in front and heard no traffic nosie
August 27, 2014

Rated 5 out of 5 by Aj2210 Good hotel
Staff in this hotel are superb very welcoming and try very hard to help you out. Almost everything was perfect for us apart for the games room is no longer available and the very noisy a/c in room. I was very nervous reserving this hotel due to all the negative reviews on tripadvisor. We had a fantastic stay, Brenda and Victor at breakfast were great Eric the security guy helped us out when we had some none hotel related issues, A big thank you to you all. Pool area is noisy at night as everyone keeps saying on these reviews but its a resort in Orlando pretty much next door to Disney most people are on vacation so what do you expect. Fantastic hotel mainly down to the great staff, we will be retuning next year.
August 25, 2014

Rated 5 out of 5 by delta We Will Be Back
Jonathan checked us into a perfect room.Tao (housekeeping) made sure we didn't need for anything.Eric (valet) made my sister and me feel safe when we walked to the store at night. Although we did not actually use the pool area this time, it was clean and peaceful. The room selected for us was clean and comfortable.
August 22, 2014

Rated 4 out of 5 by Susan1753 Disney vacation
Hotel is nice. Staff was excellent. Rooms nice but need updates along with elevator. Updates are in progress.
August 20, 2014

Rated 4 out of 5 by ale40 Great for kids & adults
The staff was very accommodating & generous - very responsive to requests/problems. Kids Suites are very spacious with 2 TVs to keep adults & kids entertained. Pools were also very nice.
August 19, 2014

Rated 5 out of 5 by Kim45 Vacation Experience
Very clean hotel and great staff. The poolside cabanas were worth every bit of money we spent on them.
August 19, 2014

Rated 4 out of 5 by Shelley1965 Great Location
This hotel has a great location close to the gates of Downtown Disney. It caters to all ages. We loved that there was both a shallow pool area, a deep pool area with a slide and two hot tubs. The hotel was super clean and the staff were all very friendly and
accommodating. The food we purchased pool side was delicious and very reasonably priced. They showed a movie on the pool deck each night and had a fire pit where we roasted marshmallows and made S'mores. I would definitely stay here again.
August 18, 2014

Rated 4 out of 5 by rustyload Almost perfect
Our stay was excellent from the moment we pulled up to the lobby until the moment we left. the only issue we had was the bathroom had a very strong urine odor
August 17, 2014

Rated 3 out of 5 by Bbbbb45 Not as expected
Dirty sofa and chair, old building
August 15, 2014

Rated 5 out of 5 by Mervin Satisfied customer
We are all satisfied of this hotel , well maintained room bed is comfortable compare with the other hotels and outdoor pool is fantastic kids loved it they have fun meeting other kids by the pool, good idea to have slide and play area inside the pool employee is friendly.
Just a suggestion pls add disposable shower cap coz sometimes customer is tired and really wants to go straight to bed and don't have time to blow dry the hair,. But over all it's
5 star rating .
Marie
Maryland resident
August 13, 2014

Rated 5 out of 5 by Anthony1313 Outstanding Customer Service
My 4 year old daughter and I stayed at this property for a long weekend getaway to Disney. The customer service was outstanding from the moment we arrived until check out. We have stayed at many properties in the Orlando area, including other Starwood properties. The customer service here exceeds those without any comparison. I would like to give particular recognitIon to Kenzo who set the tone for a great stay. Thank you
August 13, 2014

Rated 2 out of 5 by Lordsnow not a good stay.
The room AC filter was dirty.My wife and son have allergies they did not sleep all night. Could not get in our room. The batteries on the door lock were dead had to wait in the hallway for someone to open the door. We got food from the bar it was the sampler. The pork was old and the chicken was black on outside and raw on the inside. We got a Pina colada from bar, the Well rum they used was horrible, worst drink ever. The wifi is Horrible could not connect at all. Julian the Pool attendant was great. he was very nice.
August 12, 2014

Rated 5 out of 5 by Marbala Lake Buena Vista
This hotel has the friendliest staff. We arrived late at night and were starving. We asked the Valet if we could just leave our car and find something to eat and park later. He informed us that their restaurant Zest was still open, so we checked in and then we ate there. During our meal, the Valet, Mike Shannon came in , gave us our keys and said he already parked the car and took our bags to our room. How wonderful that was after an exhausting flight from the west coast! The restaurant staff was great, the check in went smoothly and the pool area is fabulous!
August 12, 2014

Rated 5 out of 5 by Julie70 great value
My family and I always enjoy our stay. The pool area, bar and food are excellent.
August 12, 2014

Rated 3 out of 5 by kansasfamily Decent hotel near Disney
This is a decent hotel near Disney World. We stayed 4 nights on Universal Studios property and 4 nights on Disney property and then a final night here. It is a fine hotel, nothing special. It is clean enough and has nice beds. Gold SPG recognition was non-existent. Pool temperature was near perfect, but there was not near enough umbrellas around the pool. There are no in room refrigerators. The bell staff was horrible. I asked if they would take my bags and hold them until our room was ready and they acted like it was a huge inconvenience, I ended up leaving everything in my car and dragging it in later. Unfortunately this meant my specialty chocolate I had purchased at the parks melted! Also when we checked out, I pulled around the front to load bags and they just watched instead of offering to help. Since my husband wasn't with us, I would have appreciated the assistance. It is an adequate place to stay though.
August 11, 2014

Rated 5 out of 5 by Barbara0849 Very clean
This hotel was clean and the staff was very pleasant and professional.
August 11, 2014

Rated 5 out of 5 by bmatos121 Great Stay at Sheraton Lake Buena Vista
Great stay!! Rooms were clean service was great. Thank you to several employees including Brandy for the upgrade and treats, Jonathan at the front desk for the great checkin and Aniba for his promptness in taking care of my TV issue.
August 7, 2014

Rated 5 out of 5 by Lozza28 Very nice hotel
Lovely place to stay and welcoming staff. Very helpful and amazing service to get me a room when I had an early check in. Room service was prompt and delicious. Only problem was a very loud aircon did not help me sleep.
August 6, 2014

Rated 5 out of 5 by Patrick511 Hotel hospitality
Having stayed In this facility previously, I have been fortunate enough to meet multiple office/front desk staff and have been rewarded with fantastic service one would expect as a VIP let alone a working man away from home. Having Derci ,Rebecca , Michelle and others treat my self and others with such kindness and respect , that for myself ,colleagues ,and family there is only one choice when visiting/working in Orlando and It is Sheraton Lake Buena Vista
August 5, 2014

Rated 3 out of 5 by Paras Great Pool...but I've feedback about Theme park Transportation
I liked my stay at Sheration! Everything was great but the only thing that I've feedback about is the Transportation option to Disney parks...since there's a resort fee that includes transportation option to disney parks, I had assumed that there might be transportation every hour or so but that was not the case. We had to take taxi since the bus times were very inconvenient.
August 4, 2014

Rated 4 out of 5 by Trex12345678 Nice Hotel overall...
This hotel was nice and the pool area is great, especially for kids!! Kenzo from the front desk staff never stopped smiling from check-in to check-out!!
August 4, 2014