In Spiceworks 7, Help Desk V2 (which you may or may not have), you need to go into the closed ticket and view the information pertaining to time/labo[u]r. You can also filter on the right side with the drop down menu [All, Public, Private, Labor].

But a report may be a bit better to view more tickets' time spent information.

This (convoluted) way of looking up time on a ticket may be updated with the release of 7.2. It is now in beta testing.

3 Replies

If you need to see time spent on all closed tickets, then best thing to do is create a report. If you just need to see a few closed ticket times, you can switch to the Closed Tickets view and check them there.

In Spiceworks 7, Help Desk V2 (which you may or may not have), you need to go into the closed ticket and view the information pertaining to time/labo[u]r. You can also filter on the right side with the drop down menu [All, Public, Private, Labor].

But a report may be a bit better to view more tickets' time spent information.

This (convoluted) way of looking up time on a ticket may be updated with the release of 7.2. It is now in beta testing.