Shipping
Information
We ship Monday through Friday via UPS and/or FedEx to all 48 contiguous
states, including Alaska and Hawaii.For
same day shipping, orders must be placed BEFORE3:00 PM Eastern
Standard Time (EST).Any later
orders requesting for next day delivery must be called in for availability.Orders placed AFTER 3:00 PM EST will
be processed and shipped out the following business day or according to the
requested delivery date.With the volume
of shipments that we handle, we need the time to properly select and
package your Stone Crabs.

Our Packaging and shipping Fee is based on your zip code and parcel
weight. Everything shipped will arrive to your doorstep via Next-Day-Air
delivery starting at $38.99 (This includes the insulated cooler and gel
packs). Should you request a Saturday Delivery, an additional
$15.00 is added.The adjusted price for
shipping will be listed upon check-out depending on the quantity of
products.To make the most out of your
purchase, the more you order, the less your unit product cost will be.We encourage you to compare the final cost of
your order with others on the internet.You'll find our products to be very competitive.

Once we ship a
package, we will send you a tracking number that is linked to FEDEX
or UPS. You can track your package to know where it is exactly
in transit the following day. We monitor every package to ensure it
arrives to its intended destination and we will contact
you immediately should there be any issues.

Acts of God/ Weather
Delays
Adverse weather can be unexpected and can result in the delivery delay and
spoilage of an order.If there is any
potential adverse weather at your shipping address, it is you, the
customer's responsibility to notify CaptainDonsSeafood.com immediately
within 24 hours before the ship date to discuss a potential rescheduling of
your product delivery to a later date.

Please note, neither CaptainDonsSeafood.com nor our carriers, Federal Express
or UPS, will be held responsible for delivery delay, spoilage, UPS discarding
spoilage product resulting in "Acts of God".This is stated in their shipping policies,
and therefore, is also our policy.1

Shipping RestrictionsWe are unable to ship to
APO/FPO, P.O. Box's, rural routes, and destinations outside the U.S.A.If you are unsure if your address can be
shipped, please contact us prior to placing your order or obtain an alternate address
that is a physical business or residential location.

Shipping
routes, time of delivery, and cancellation of what was once deliverable
locations may change on a daily basis depending on our carriers’ policies, especially
for Saturday deliveries.We are not
notified of these changes immediately and thus do not know until we prepare the
package for shipment.

We apologize
for any inconvenience that this may inflict and we will contact you immediately
should this affect your order.

Address Corrections
Please ensure that you've entered the correct and complete address of the
intended delivery location.Incorrect
inputs of addresses can cause delays and additional fees to
correct/reroute.We will not be held
responsible for the spoilage of foods, reimbursement of shipping charges, and
address correction fees should this occur.Please keep in mind incorrect addresses can take an additional day(s) to
be re-routed and re-delivered.

Authorized Release

We ship all
parcels with Authorized Release, meaning if no one is home, the parcel may be
left by the carrier at the door, and only if the carrier feels it
is safe to do so.That means NO
SIGNATURE is REQUIRED.Occasionally,
carriers leave packages behind bushes or at conspicuous locations to avoid
theft.If the delivery address is a
business address,1 commercial location, or apartment complex, the
delivery driver will not leave the package without signature.We recommend that you make arrangements to
have someone available for the delivery.Packages that are not left at the door will be returned to the station
for re-delivery the following business day or will be available for pick up at
the local carrier’s station.Please be
aware that we do not guarantee products after the first attempt of delivery.

CaptainDonsSeafood.com
will not be responsible for any delivery delay and/or product spoilage due to
the recipient being absent or unaware at the first delivery attempt.

We only
guarantee the freshness of our products to the point of when the carrier drops
off the package; NOT 1 hour or 10 hours later when you get the chance to open
the package.Please open you package
immediately and inspect!

1 Many deliveries to business addresses
are very early in the morning.When we
see this, we will request afternoon delivery since some businesses may not be
open when the courier comes by.Please
inform us otherwise.

Returns &
Credits

At Captaindonsseafood.com, we strive for customer satisfaction by upholding to
our promise of providing the freshest Stone Crabs and seafood.We will gladly issue you a credit or refund
on the portion of product that was not delivered in good order. ALL
claims must be made within the 2 hours of receiving our parcel, NOT days or weeks
later.We reserve the right to inspect
and request the return of the package intact for a refund. Refuse to return, or disposal
of our seafood parcel without our consent, or consuming the product then
calling us will waiver your rights for a refund of any kind!These are the terms you accept when you place
an order with us.

Cancellation

Any order canceled within the 48 hours before the scheduled delivery date will
incur a 5% cancellation fee.This fee
covers the sale and refund transaction fees from the merchant processor.Orders canceled within the 24 hours of the
scheduled delivery date WILL NOT be refunded.To avoid the 5% cancellation fee, the order can be put on hold until
further notified.

Due to the
perishability nature of our products, CaptainDonsSeafood.com DO
NOT accept any return. No credit or refund will be issued for
refused delivery. In addition, customer will be charged a full shipping
fee on the return packaged without our approval.

ABSOLUTELY NO EXCEPTIONS!

Over-the-Phone
vs. Online Ordering

We do not
charge more or less to place orders over the phone as compared to placing
orders online.If you have any slight
concerns, we encourage you to call us and ask.We will gladly answer all your questions.

Regardless
phone or online ordering, an order confirmation will be sent to your provided
email address.It is the CUSTOMER'S sole
responsibility to review the order confirmation and notify
CaptainDonsSeafood.com of any changes via either email or phone least 24 hours
before the shipping date.All changes
/corrections are not finalized until you receive the revised confirmation.Any correction or modification to your order
on the day of the shipment is not always guaranteed.

By placing
orders over the phone or online, customers automatically agree to
all of our Shipping Terms and Policies.These information are available on our website as well as over the
phone.

Privacy Policy &
Fraud Prevention
We respect our customers and understand that you are concerned about privacy
and the use of your personal information. Your information protection is very
important to us and we consider the information you choose to share with us
personal and confidential.When you
place orders, all sensitive/credit information you supply is transmitted via
Secure Socket Layer (SSL) technology and then encrypted into our databases.

Please beware
that unauthorized credit card use for the purchase of products from CaptainDonsSeafood.com.com
will be prosecuted. When an order is placed at CaptainDonsSeafood.com,
all information provided relating to the billing and shipping are ultimately
checked for accuracy and validity, and followed up with a phone call from our
staff.If we are unable to reach you or
clarify the issue, we will put your order on HOLD!

If you are shipping
to an address other than your billing address, we suggest that you to contact
your credit card company to add that shipping address to your account prior to placing
the order.This way there will be no
dispute regarding your desire to send a package to an alternate address.If you prefer to speak to someone live, you may call us
at 1.866.931.8237 to place your order.