IT Managed Services

Managed Services

Our Managed IT Services approach is highly flexible and can be tailor-made to suit your business requirements. You have the option to choose specific IT components to be managed, or alternatively, outsource the entirety of your IT infrastructure. In addition you also have the ability to modify service levels that work best for you and your business.

Our team will be your team – you will have your own Client Manager and Service Delivery Manager. As a managed services provider, we will offer you direct access to highly professional and certified IT engineers, specializing in providing strategic advice and information on the choice of technologies and the approach required to meet your business objectives.

Advantages for You

USA-based Support Desk available 24 x 7 x 365

One number to call for all your issues

Flexibility and ability to resolve any concerns at first point of call

Continuous Monitoring

SMS and email alerts

Monthly reports and consultations

You can customize our services to suit your needs

Pick and choose from any number of our core Managed services

Remote only and/or on-site support

Support coverage options: 8am-6pm or 24 x 7 x 365

What Our IT Managed Service Delivers

Managed Servers - By proactively managing your server infrastructure all your critical IT services will be available 24×7. We provide service support for a wide range of technologies including the full range of the Microsoft Server products, VMware and Citrix.

Managed Network - Eliminate the complexity and hassle of managing your network infrastructure. We provide service support for a wide range of networking products including LAN, wireless, firewall, load balancing, content filtering and WAN optimization platforms.

Managed Devices - Provide service and support for a large variety of devices, including desktops, laptops, tablets and mobile devices. With the rising demand for BYOD (Bring Your Own Device) computing, simplify user device support.

User Support - We are a leading managed services provider and our team of IT consultants and technicians will be available to support your staff in all aspects of IT – from assisting them with day to day IT support through to network administration tasks such as managing their mailboxes, user accounts and application access.

Print Support - Printing is typically an important service for any business organization. We cover everything from support of the printer device through to management of print drivers and print solutions.

Data Protection - It is critical that your company data is protected at all times. We will manage the daily protection of your data and ensure that data can be retrieved as and when required.

Step-By-Step Transition

Before proceeding with service commencement, we will initiate a comprehensive transition management process to ensure that technical and technological resources are implemented as smoothly as possible. This includes but is not limited to:

An IT Audit of your business and creation of support documentation

Service Delivery team training to ensure they understand your business as you do

Complete stakeholder induction to maximize the working relationship on all sides

Key Benefits of Managed IT Services

Maximize ROI

Reduce risk

Simplify management of IT

Simplify supplier management

Access new technologies

Access diverse and specialized IT skills

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Testimonials

Other hand, we denounce with righteous indignation and dislike men who are so beguiled

Sakki Computers repair service has solved each of the issues that have come up. The response time has been extremely quick and the problems are solved without wasting any time transporting the computer. By allowing the PC Remote Repair technician direct access to the computer it eliminates the usual hassle of trying to figure out what the […]

My computer had several glitches and several unprotected viruses. I called Sakki Computers and while sitting in my own home at my computer, their technical support talked me through each of the steps required to allow him to control my computer from his support center. During this procedure, he was able to go through many of my computer […]