Search form

Search form

Although more consumers bought their holiday gifts online last year, they also are holding retailers responsible if their online experience is a frustrating one. Forty-one percent of online holiday gift shoppers said they were less likely to shop at a retailer's store if they have a frustrating shopping experience online, and 59% said a frustrating Internet experience negatively affects their opinion of the retailer or brand, a study by Zoomerang found.

Related Summaries

With sales of 60 million "music-enabled" phones in 2006, Sony Ericsson reclaimed some of its stake in the digital-music market lost to competitors such as Apple. Earning half a billion euros in net profit, the company said it benefited from the corporate relationship with the Sony BMG record label and the consumer-electronics division of Sony.

The seemingly endless array of TV features are keeping some customers from buying any TVs at all, although TV makers, such as Samsung and Sony, are banking on the new technologies to continue boosting the market's growth.

Although more consumers bought their holiday gifts online last year, they also are holding retailers responsible if their online experience is a frustrating one. Forty-one percent of online holiday gift shoppers said they were less likely to shop at a retailer's store if they have a frustrating shopping experience online, and 59% said a frustrating Internet experience negatively affects their opinion of the retailer or brand, a study by Zoomerang found.