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Lovely Hotel - Review of Royal Savoy Hotel

Lovely Hotel

Stayed one week in January 2013 Lovely views over the sea. Walking distance to town.We went self catering but enjoyed hotel theme nights.Swimming pools warm even in JanuaryVisit the spa brilliant massage.Would return Brilliant

Stayed: January 2013, travelled with friends

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Ask 0303VJ about Royal Savoy Hotel

2 Thank 0303VJ

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We have stayed in Royal Savoy Funchal for two weeks now, and it is a real pleasure to be a guest. The good service in every level does the stay so good. The friendly and helpful staff in every level make us feel very welcome.We choosed some days to make our meals in the room, and some days we used our meal voychers in the restaurant for breakfast and dinner. The meals have very good options for every taste. So this hotel is certainly a hotel to come back to next year.

Stayed: July 2013, travelled as a couple

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Ask lemongstad about Royal Savoy Hotel

5 Thank lemongstad

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

After checking in confirming my name and room number Istill had to wait 3hrs for my bags, only when I demanded to see the manager did the bags turn up, stil waiting for the manager!Provisions ordered weeks ago not delivered. Staff on the reception desk not realy interested about anything.Notices to tell you do not reserve sun beds or wear the hotel robes in public areas totally ignored. Standards are slipping but still a beautifull resort and Island

Stayed: July 2013, travelled as a couple

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Ask Parky1942 about Royal Savoy Hotel

3 Thank Parky1942

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We stayed for one week at the five-star Royal Savoy in a Presidential Suite on the top floor. Sumptuous barely begins to describe the surroundings.

The suite was immaculate; a large living-dining room, with a good-size kitchen attached and a cloakroom; the bedroom was generous and connected to the main bathroom via a walk-through wardrobe. Both bedroom and living room opened on to the large balcony which overlooked the hotel terrace, nine floors below, and, beyond that, the vastness of the Atlantic. The kitchen was well-equipped, although we didn’t use it much, eating out most of the time.

Free wi-fi was available in the lounge and on the terrace, and guest services were very useful for booking excursions and restaurants. Standards of housekeeping were excellent, and little details like the Easter egg provided for us on Easter Sunday showed thought and care.

The location was excellent, provided you were happy with a short walk (5-10 minutes) into the centre of town. We certainly didn’t feel any need to be closer than we were. As you would expect in this kind of hotel, room service and drinks at the bar were quite expensive compared to eating and drinking out on the island, but no more so than in similar five-star hotels.

Room Tip: We stayed in a presidential suite on the top floor of the hotel... when you come in to the hotel, you enter on floor 8 - if you can stay above there, the surrounding noise is non-existant.

Stayed: March 2013, travelled as a couple

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Ask AdanBdan about Royal Savoy Hotel

2 Thank AdanBdan

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We stayed in a timeshare apartment which was one of the largest apartments we have ever stayed in. Probably too large for only 2 people in truth but very comfortable and well appointed. Excellent service at bars. Did not use the restaurant as because we are timeshare the cost was excessive when there are a myriad of excellent restaurants nearby. We would definitely recommend staying here. The interior is a little old school with the nearby Pestana chain being more modern in styling although I think more expensive.

Stayed: June 2013

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Ask munro888 about Royal Savoy Hotel

1 Thank munro888

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I find it very difficult to sum up just how bad the Royal Savoy, Funchal is, how ridiculously overpriced the rooms are, or how unfriendly and unprofessional the staff are.

We visit Madeira several times a year as my fiance's family are from the island, so we decided we wanted to get married in Funchal. Knowing a little about the top rated hotels on the island, we contacted the Royal Savoy hoping to get some information about whether they could host a reception.

Three emails and more than two weeks later, we stil had no reply from the Royal Savoy, yet managed to get replies from every single other hotel in Madeira we had contacted (including the top hotels on the island such as Reids Palace, Cliff Bay, Vidamar, Casa Velha etc.). As we were keen to explore all our options, we went to the expense of phoning the Royal Savoy from the UK, only to encounter an unbelievably rude and obnoxious young man who insisted absolutely no information could be provided in advance and we would have to visit the hotel directly if we wanted to discuss this. Apparently "that is not how it works in Madeira"!

Persevering, we did indeed visit the hotel directly on our recent visit to Madeira, only again to encounter an unbelievably unfriendly and unhelpful receptionist who, despite the hotel lobby being completely devoid of guests, insisted that all staff were far too busy to show us the facilities but, if we were so inclined, we could have a wander around the facilities.

So we did, and my God were they disappointing. The whole place feels like a mediocre package holiday resort without even the vaguest hint of the luxury you would expect from the Savoy brand.

The biggest joke of the whole thing is the price of the rooms... an absolute abomination especially when you compare them to the vastly superior rooms and far better value rooms available at the likes of the Cliff Bay, Reids Palace and Jardins Do Lago.

In summary, you would be absolutely MAD to stay here. Avoid at all costs.

Stayed: June 2013, travelled as a couple

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Ask mark_d1983 about Royal Savoy Hotel

8 Thank mark_d1983

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC