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“When one feels disconnected, the rational thing to do is to reconnect. However, people don’t often do this. They often fall into the trap of withdrawing or criticising, which makes the disconnection worse. Be careful of this trap.

“For our leaders to be able to work better together via their organisations, they must be able to relate to each other as individuals. That is difficult when they go into meetings as representatives of specific organisations. Being able to meet each other on neutral ground is a very good thing.