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Customer Advisors Hours: 30 hrs
Location: Boots, Belfast

Are you passionate about beauty and skincare? Have you got experience providing first class customer service?

Liz Earle Beauty Co, also known as Britain’s best-kept beauty secret, has a long tradition in providing finest quality natural products, combined with world class customer service. Our Precious Recipe “We Care More, We Never Settle, We Are One Team” is the guiding principle behind our success detailing our commitment to our customers, staff and stakeholders alike.

Boots are the UK's leading pharmacy-led health and beauty retailer, and are aiming to be the World’s. This is all because they are committed to putting customers first and helping them to look and feel great. They also share our passion for ensuring our people feel good about where they work, which is essential when delivering the excellent customer service for which they are famous.

As a Liz Earle Customer Advisor your role will be to ensure a welcoming and relaxed customer experience whilst providing accurate product information and skincare advice.

You will be pivotal in promoting the Liz Earle brand and all things naturally active by ensuring a fantastic customer journey throughout. This will include using your detailed product knowledge and skincare expertise to answer any customer queries, educating about skincare routines and selecting suitable products. You will also be responsible for ensuring high standards of product presentation and counter cleanliness at all times as well as maintaining adequate stock levels.

The suitable candidate will come from a customer service background, ideally gained within the beauty or retail environment. It is essential that you have a passion and genuine interest in skincare and beauty therapy. You will also have first class interpersonal skills with the ability to empathise with all customers, offering recommendations and advice as appropriate. You will engage with the customer by demonstrating products and offering our tailored Signature Services. You will also drive sales by taking a proactive approach to your day, ensuring team and individual sales targets are reached whilst not compromising the customer experience.

In return, you will receive an excellent salary and benefits package which includes:

Full retail and product training on our beautiful home on the Isle of Wight

33 days holiday, pro rata

Long service additional holiday award

3% Contributory Pension scheme

Generous Monthly Product Allowance

Personal Product Discount Scheme of 75%

Friends and Family Discount Scheme

Profit Share Scheme

2x Salary Life Assurance

To join the Liz Earle family please email your CV with a covering letter to retailrecruitment@lizearle.com quoting the role title and location in the subject line of your email.

Please note - due to the high volume of applications that we receive for our retail roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Liz Earle Beauty Co. is an equal opportunities employer.

About us

We are passionate about all we do and always keep in mind our 'precious recipe', a combination of carefully selected ingredients that make us who we are.