Case Study

Case Study: Did Karns Improve Customer Service And Efficiencies At Its Food Stores?

Source: NCR Corporation

In 1959, David Karns opened the first Karns Food store (www.karnsfoods.com), welcoming customers as individuals with individual needs. More than 50 years later, Karns Foods is still family owned and operated, with seven locations serving the Central Pennsylvania area.

Karns sets itself apart by offering full service meat and bakery departments, locally-grown fresh produce, special discounts for seniors, double coupons and a rewards program. In addition, Karns has always been active in supporting the local community with school programs, fundraising and donations, and direct involvement in many charitable activities.

Karns' strong connection to the local community combined with decades of dedication to providing outstanding service and products at its stores has made it a staple to the Central Pennsylvania area and the cities it serves.