FAQ - Top 5 questions

I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

Is my Jabra headset compatible with my mobile phone?

Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together.

Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

Can I use my Jabra device with my iPhone?

You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

Can my Jabra headset work with other Bluetooth equipment?

The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

How can I obtain parts and accessories for my Jabra device?

You can order accessories and parts on the Jabra Accessories page.
Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

FAQ - all questions

Audio

I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

Why can´t I hear the music I have on my phone in my Jabra headset?

In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

I cannot hear music in my headset.

Please try the following steps:

Make sure the headset is connected to your Bluetooth enabled device. You may have been out-of-range (10 metres / 33 feet) of your Bluetooth-enabled device, or the headset might have experienced an ESD (Electrostatic discharge) incident.

Press the answer/end button to re-establish the Bluetooth audio link. Increase the volume on your device.

I hear crackling noises

A Bluetooth is a radio technology, which means it is sensitive
to objects between connected devices. To avoid crackling noises
it is recommended a distance of no more than 33 feet (10 meters) with
no major objects in-between.

I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.).

Make sure the other device supports Bluetooth 1.1 or 1. 2, including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth stereo headset.

Why am I receiving static on my Bluetooth headset?

All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

Keep the headset on the same side of your body as the phone.

Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.

Compatibility

Is my Jabra headset compatible with my mobile phone?

Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together.

Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

Can I use my Jabra device with my iPhone?

You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

Can my Jabra headset work with other Bluetooth equipment?

The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

Features

How can I use the Multiuse feature on my Jabra Mulitiuse enabled headset?

Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

Accessories

How can I obtain parts and accessories for my Jabra device?

You can order accessories and parts on the Jabra Accessories page.
Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

Rechargeable battery best practice

This is best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store are chargeable battery to help ensure a long battery life.

Avoid placement in direct sunlight

Avoid placement in extreme cold

Batteries should not be stored for extended periods without being recharged, we recommend you charge it every 3 months for most products

If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.