It's wonderful! MCI now has a live person to answer the phones. For years I've been calling, trying to get a live person on the phone, only to be transfer from one voice mail box to another. It's normall business hours, I know someone is there, please someone answer the phone! But seldom could I ever get a live person. I checked it in a 2 month period, and reached a live person 2 out of 27 times. Well, Jerry Cignarella, a MCI VP out of the Blackwood NJ office has hired a person to answer the phone and direct the calls at all locations. Not perfect yet, but headed in the right direction! I met the person at the Los Alamitos office in CA, she was good. Still a few bugs to work out, when you call you get a recording stating your are being connected to the operator... but then, 5 seconds later you hear a live person saying "hello" IT'S GREAT! Lets give them another chance. Can you tell I'm excitied about this... you have no idea how pleased I am with this move. Thank you Jerry Cignarella!

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I may have started it, but you'll have to finish it! Located in So CA (Orange County)

Maybe you're calling the parts department, which I seldom call. I normally am trying to get someone in the sales department or the parts department at the office close to me in Southern CA, not the midwest or east office. But it's nice to heard that you get through! Its a good feeling not to be in voice mail heaven.

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I may have started it, but you'll have to finish it! Located in So CA (Orange County)

I normally just call either the main parts 800 number or the main 800 number for technical assistance. These have always had live people answer eventually. I would never have thought of calling the service centers for anything since nearest is in Chicago.

I did have a lot of problems getting responses from the sales folk when I wanted info on some used buses that were cheap. I think they really wanted to sell new buses or the newer used ones and didn't care about the cheap ones.