Re: Compaq Presario C762nr Shutdown (Sudden)

The only things you can try before costly repair is to try a chillpad and try updating the bios. You can find the bios on hp's website. It controls the alegrothems of the fan so if it is out o wack a update will adjust it and may start cooling the nb properly. Ive included a link to the software and driver downloads. Look on the bottom of your nb for the product # it will be on the Service Tag and will likely say P/N beside it. Select your operating system from the list and then look for Bios Winflash utility. Download and run it. After you install it your nb will be shutdown. Turn the nb on and see if that helped. If that doesn't work and you are not under any extended warranty then the cost of repair is likely going to be around $400.

Signature:I am a HP Totalcare employee for Notebook support. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

Re: Compaq Presario C762nr Shutdown (Sudden)

So in other words, 15 months after warranty runs out and the nb has severe problems, it's just a bookweight. Last time I'll buy from HP if the bios fix doesn't work. My other nb, an HP Pavillion runs much cooler (still hot), but has a number of pixel outages (never had that on Dell) and the touch panel above the keypad gets triggered frequently (Volume or QuickPlay - the latter is a real pain as I have to wait until it starts up so that I can exit it).

I don't think any computer's perfect, but if HP is going to sell junk and not admit to it and repair it at no cost, HP is not going to have this customer anymore.

Re: Compaq Presario C762nr Shutdown (Sudden)

Extended warranties are always a must for hp or dell notebook. I've worked in the computer industry for about 10 years and have worked on several dells. They have overheating issues too and if they are out of warranty they are going to charge you for repair too whether its 3 months past the factory warranty or just a day.

Signature:I am a HP Totalcare employee for Notebook support. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

In my opinion, I think it's the GPU that is overheating, possible design defect. I'd love to replace the GPU unit but it's SMT/BGA and I don't have equipment. More likely have to send it in to have it replaced.

Re: Compaq Presario C762nr Shutdown (Sudden)

Have you tried opening the notebook and vacuuming out all the dirt from the fan casing. Mine was full of dirt and there was no decent airflow and the notebook sounded like a jet engine and was very slow all the time.