How email works in general

Now that we've covered the basics of how email works and you have set up an email account, you need to learn how to check your email. Before you can check your email you need to make a few important decisions such as choosing which email client to use and deciding which protocol to choose (POP3 or IMAP).

Email Clients Explained

An email client is a program used to manage your email. Email clients allow you to send and receive mail among other things. There are many different email clients you can choose from some of which are free to use. You are free to use whichever email clients you wish however we will highlight a few here. There are two types of email clients available: webmail which is web-based and desktop clients.

Webmail Clients

Included in your hosting plan are three different webmail clients that are offered free of charge. Since the webmail clients available are web based one of the advantages is that you can check your email from any computer with an internet connection. SquirrelMail is the most basic of the clients and is recommended for new users, while Horde and RoundCube have more advanced features. For more information on how to use webmail click here.

Desktop Clients

Desktop clients are applications or programs used to access your email account from your desktop. There are many popular clients such as Microsoft Outlook, Mozilla Thunderbird, and Mac Mail. For information on setting these email client up, please see our Getting Started Guide: Email.

The Differences between POP3 and IMAP

POP3 Protocol Explained

If you set up your email client address using POP3 and you check your email, all of the emails are downloaded into the email client and removed from the server completely. Think of POP3 like the post office. If you go to the post office because they have your mail and pick it up, it's no longer there once you retrieve it. In this analogy, the post office is the email server, and you are the email client. One major advantage to POP3 over IMAP is if you have emails with large attachments, they will open up much faster if they are on your desktop. Also, email that you have already received you can read anytime, even without an internet connection. There are a few disadvantages to POP3 as well. If your email client crashes, you will lose all your emails and there are no copies on the server. Also, if you plan on checking your email from multiple devices such as a smart phone, laptop, desktop computer, or webmail itself - once the email is read it will not be able to be viewed on any other devices. Most POP3 accounts can be set up in an email client to leave a copy of the message on the server.

IMAP Protocol Explained

If you set up your email using the IMAP protocol and you check your email, the emails will remain on the server. Using the same analogy as the POP3, if you were to visit the post office and check your post office box. If you have mail, you read it but place it back in the post office box so you can read it later. The mail actually never leaves the post office or server in this case. The biggest advantage to IMAP is it allows you to check your email from multiple clients and/or webmail since all of the messages remain on the server. This advantage also allows multiple people check the same email account and view all the emails associated with that particular account. There are a few disadvantages to IMAP though. Since the email does remain on the server, you may need to periodically delete or archive your emails so the account does not reach it's quota or become unmanageable. Also, if you have a large number of emails, it may take longer to check your email since each time you check your email it will download a copy every time you connect.

What we Recommend

Most business owners prefer IMAP over POP3, since it allows more flexibility in checking your email. However, if you are only checking you email from one location such as your phone or computer POP3 will make checking your email much faster. If you decide to use POP3, we recommend regularly backing up your email account in case of data loss.

Thank you for contacting us. Since this is a public forum, I have replaced your domain with example.com for security purposes. I recommend verifying your settings with your mail host (I looked at your MX records and they not pointed to us).

If your mail is supposed to be with InMotion Hosting, you will have to point your MX records to us. You can then view your email settings in cPanel, and setup your Mac Mail.

If your problems persist, I recommend contacting Live Support, so they can review the email logs in real-time while you are connecting.

Where did you see the error? Did the message "bounce back"? Was there any other information in the error? Where are you sending that test message? Is the domain you sent the email to registered and/or functioning properly?

Since setting up my work email through my personal email. Its connected to my microsoft account set up and requires verification. How can I verify this email? I had a password and it says its not the password.