FAQ

We recommend that if you have an issue with our content that you contact a member of our support team. To ensure we resolve this as quickly as possible, it would be useful to know the title, type of device, and operating system you are using.

FAQ

Content can be accessed using the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

FAQ

You can use any number of leading devices, at the same time, to access content on our site. Whether it is a smartphone, tablet, laptop, PC or eReader, you'll have the latest titles at the push of a button. On the move a lot? Our content is mobile friendly and can go where you go.

FAQ

After you have cancelled your account you will receive a message from us confirming receipt of this request. If you do not get a confirmation message, please contact a customer support representative to prevent further billing.

FAQ

Once a membership has been cancelled you will receive an email confirmation of this from us and will still have access until the subscription period you have paid for expires. If you have still been charged despite cancelling, please contact our customer resolution team who will investigate this.

FAQ

If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund. Should the site not meet the level of expectation or customer satisfaction you hoped for, you should contact a member of the team to discuss reimbursement.

We will endeavour to process your refund within 24 hours of receipt of the request. An email acknowledging your request for a refund will be sent to the address on record. It can take up to 7 business days for the credit to appear on your bank statement.

For any further queries relating to refunds please get in touch. To learn more about our refund policy, call us toll-free at 1-866-412-0266.