terms & conditions

Accommodation & Tours

These terms and conditions apply to all accommodation & experiences made available by the Federal Group through the property Saffire Freycinet. By making a booking for accommodation or experience, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as are notified to you. If the booking for accommodation and/or an experience is made through a third party, the terms and conditions of that third party also apply.

General Terms

Where indicated, minimum stay conditions apply to accommodation options. The Federal Group will endeavour to provide the accommodation and tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All accommodation is subject to availability. All tours are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator that weather or any other conditions are such that it would be unsafe to conduct the tour. A full refund will be applicable in this event. Accommodation guests booking tours will have ticket prices charged to their room with full payment through the guaranteed credit card on departure.

Booking Policy

All accommodation and tour bookings must be guaranteed at the time of reservation by provision of credit card details. Please be advised that a 2.2% non-refundable credit card surcharge is applicable to AMEX & Diners card only. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Federal Group to charge the cost of your booking to the credit card. 14 days prior to the date of arrival, full prepayment of accommodation for all room nights and travel/external service provider bookings (engaged by Saffire) will be charged to the credit card provided at the time of booking.

In the event that the Federal Group or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the date of cancellation.

The liability of the Federal Group arising from any cancellations of accommodation or tour bookings by the Federal Group or a third party tour operator is limited to the amount paid for the cancelled booking.

Cancellation Policies

Cancellation fees for accommodation at Saffire are as follows:

14 days or more prior to arrival: Nil

8 - 13 days prior to arrival: a charge of one night's tariff per room will be made.

7 days prior to arrival: a charge for every room night booked will be made, no refunds apply.