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FAQs

I do of course custom and personalized order.
CUSTOM ORDERS WILL NOT BE AVAILABLE FOR RETURN AND REFUND.
If you want different sizes just add a note when ordering.
Want also to alert that I only sell my designs "online" on Etsy and Amazon Handmade marketplaces. Any other website, specially from China or Asia, is a fraud. Please, keep away from that kind of websites that only take the money from you.

Please, read on item description the size of the item. I make all sizes, just add a note when you order with the size you need. Many designs can't be do all size because the nature of each designs. Ask me before ordering if this is the case.

Aluminum pieces don't need special care. The material stays as original, also under water.
Leather items, try to keep them out from touch with water.

I never include invoice on my packages. If you need it, please ask for it by messaging me. Your order will arrive in a nice gift wrapping bag, that you can give it away for present or for yourself. I include a personal card with my details and if you need to congratulate your gift just add a note when ordering.
The order is sent in hard envelope in order to avoid damages.

I almost work with wholesale prices, the best I can do is between 20% to 25% discount on my prices. Just contact me for any question.

I always send tracking number after shipping, please, pay attention to shipping times, if there is more than a week delay, contact me in order to track the package.
To all countries I send with Israel post that works with the local post service in your country.
Shipping to US takes more or less 10-12 days to arrive.
DHL SHIPMENT: takes 2-3 business days to arrive.
(Except in US, in all countries, you will ask to pay shipping fees with DHL shipment).
To Caribbean Islands and Bermuda I only send with DHL.
GERMANY CUSTOMERS: almost all packages go to Custom, you will be asked to pay custom taxes.
If you don't want to pay them, please, don't place your purchase. Otherwise, if the package comes back because was refused, I ONLY REFUND ITEMS COST.

All items at my shop are handmade. You will receive the item as in photos but take in account that can be a slightly difference in stones sizes, shapes and colors. I do my best to design a perfect piece and after all I want your satisfaction.
If you want to return your order, take in account that I refund only the cost of the pieces and not the shipping cost, and only after receiving the pieces back.

The most important thing for me is your satisfaction after receiving your order. If you are not satisfied, please, contact me.
And if you are satisfied, please, send me feedback!
For sellers, receive a review, is the best feedback. Can help us very much!
Your review also helps future buyers to decide ordering from us.
Many lovely customers write me that they are really happy with their pieces, I feel happier to hear that, but I also need the review on Etsy.
So thank you, first of all, for trusting on me and wish you will enjoy my pieces like I do when making them!!

As a designer and small business owner, your feedback is very important. I work hard to give my customers the best I can, that's why ETSY REVIEW is one of the best tool to improve my small business by increasing my sales. Future customers take this in account before ordering. So, PLEASE, will be very nice to receive your review!!!

You may be able to pay with a card via PayPal without a PayPal account. Here’s how:

1.) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.

2.) You'll be prompted to fill in your billing and credit card information.
3.) Enter your email address so PayPal can send you a receipt.
4.) Click Continue to return to Etsy. Your payment isn't sent until you click Submit order on Etsy.
I suggest to watch next video that explain it simply:
www.youtube.com/watch?v=PYjkIgEfr9E

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.