Posts Tagged ‘jetblue’

Inflight Crewmember, Popcorn Redmon, based out of Orlando, in her own words: I was working as the F1 on a flight from JFK to SDQ. Boarding was challenging with the numerous carry-ons that more often than not weigh more than the customers carrying them on. There were twelve wheelchair customers, one of whom could not […]

JetBlue cutover to Sabre on Friday, Jan. 29, 2010. So far, things have been going as expected. We have a robust identification process in place, and we continue to see quick resolution of these problems. However, we still may experience long lobby wait times in our BlueCities and longer hold times at 800-JETBLUE. This morning […]

Our cutover to Sabre is going pretty well – even the Associated Press says so. Here’s an instant update to the story that just ran: Our kiosks and online check in (via jetblue.com) are running perfectly! Special shout out to our fabulous IT issue ninjas for hunting and killing the gremlins earlier this week.

30-year old Kinman Chan claimed it was the double dose of medical marijuana cookies that he ingested just before boarding his fight from Philadelphia to Los Angeles on Sunday that caused his unruly behavior. Chan reportedly exited the airplane bathroom with his pants around his ankles after having opened every compartment in the lavatory. He […]

“The Caring Value is something I’ve taken to heart at JetBlue,” said A320 Captain Mark DeSalvo, who saw an opportunity to put the value into action after the earthquake in Haiti. Scheduled to fly several Santo Domingo turns shortly after the earthquake, Mark reached out to a charity on the ground in Haiti to see […]

Albert Hsieh, who works as Coordinator of Airport Scheduling at JFK, was deployed to Santo Domingo as one of the Haiti Relief Team members in order to provide assistance to Crewmembers and Customers coming through the SDQ airport. Below is his story, told in his own words. The three-day deployment started as soon as our […]

In an article published on The Consumerist yesterday entitled “Mysterious JetBlue Creature Offers Free Tix To Passengers,” Chief People Person Dave Clark was commended for his extraordinary customer service efforts during our cutover to Sabre this past weekend. Dave, along with other Crewmembers, handed out water and donuts to Customers waiting in line at the […]

In honor of Black History Month, we tip our hats to the innumerable African Americans that have contributed to the United States’ shared history and culture. Instituted in 1926 by writer and historian, Dr. Carter G. Woodson, as a week to bring recognition to this prominent class of persons in the United States, it took […]

It took Dr. Herold Simon by surprise when he was faced with delivering a baby in Haiti just a couple of weeks ago. Dr. Simon is a trained medical professional, but his area of expertise is hypertension and diabetes. Following the 6.0 aftershock on January 22, this devoted care worker felt he had no choice […]