Can't re-enable downloads (or re-add) Citibank accounts

I have two Citibank accounts on direct connect. Downloads stopped working last week when the bank inserted a demand to make a choice on go paperless. I got a Quicken error I can't remember that basically said go to the website and make your choice. I went to the website, said no to paperless, but it did not fix the eror.

Per usual trouble shooting, I de-activated downloads on both accounts. Now I cannot re-activate downloads on either one. If I edit either one of the accounts I get the error "Retry. Temproary Issue with the FI.Login response. Kindly retry... ccscrape.102"

If I try and create a new account, I get the error "Quicken encountered an error while communicating with our servers."

Any advice, before I go to chat support? I am worried they'll tell me to export the file and read it back in, which the last time I had to do it deleted a lot of category detail, so I'd rather not if there's any other way.

Comments

I have Citi also but is set up for web connect vice direct. As of this writing I was able download transactions without any issue using the web connect as I was checking to see if I had the same issue as Citi does make changes now and again.

As far as the paperless issue, were you receiving paper statements? I dont see any coorelation to that being an issue as it has nothing to do with the transaction download.Have you spoke with citi ref this issue? Just asking.There may be an issue with the file, have you tried validating the data file yet?

Thanks -- yes, was receiving paper, and want to continue. I don't think that's the issue any more. It's simply what caused the download to fail the first time, but it should have nothing to do with being able to reenable downloads now that I've confirmed I want to continue. I don't believe that Quicken Mac has a file-validate function, and Citi tech support is hopeless.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you,

Sarah

Hi mshiggins,

Currently we have open issues for Citibank and Chase that we are investigating but these issues are not affecting all FI's.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you,

Sarah

Hi Sarah,

Chase is working for me. Citi Cards is not. Error HTTP 403 trying to Direct Connect to Citi Cards. If disable downloads and try to reconnect, get "Quicken cannot communicate with Citi Cards".

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you,

Sarah

Same for me. Chase is fine. Citi Cards does not connect with the same error message as RickO.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you,

Sarah

After the usual deactivate and try to reactivate via the support agent, the final answer was wait 24 hours and try to connect again.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you,

Sarah

Hi Lucille,

This error has been escalated to our service providers for further investigation and resolution. As soon as an update on this issue is received, I will be back to share the details.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you,

Sarah

I am having the same problem with Citi Card. Error HTTP 403 trying to Direct Connect to Citi Cards. I disabled downloads but can't reconnect. I get "Quicken cannot communicate with Citi Cards". It's been going on for two days.

Thank you for taking the time to report this issue and I apologize for any frustration or inconvenience this has or may further cause. We are currently investigating reports of receiving a CC-502 error code, OL-295-A in Quicken for Windows and a HTTP 403 error code, ccscrape.102 error or OL-295-A error in Quicken for Mac when attempting to add accounts or download transactions.

Please contact Quicken Support and reference Alert A-0255. The Support Agent will need to review your log files and possibly escalate this issue to our service providers for resolution.

Thank you,

Sarah

I am having the same problem with Citi (Citi Cards)... I contacted them and they were no help. I am trying to use direct connect and it worked fine until two days ago.

Does anyone know if either Citibank or Quicken stopped supporting direct connect connection type? Since the most recent update, I can no longer download transactions from Citibank Credit Card. After continuing to receive an error message for the past few days, I switched to quicken connect connection type.

The error messaged that I received while attempting to utilize direct connect is --Oops. We're having a problem. Quicken cannot communicate with Citi Cards. HTTP 403

This reply was created from a merged topic originally titled Citi Cards.

The direct Connect for Quickbooks is not working and after a conference call between Quickbooks tech support Citi and myself (and a very rude Citi individual at that) it is clear that Citi knows about the problem but they are in NO hurry to fix it. I am not sure about Quicken. I do not use that card very often I might test it now to see if it is the same. As a result I am closing my Citi Credit Card accounts. They have been very difficult to work with over the years and this was the last straw...I am using both Quicken and Quickbooks in Windows but I would assume that this situation applies to the MAC version as well...

I am using Direct Connect with Citi Cards and have for years. Unlike others, I do get the HTTP 403 error, but 15 seconds later I get the pinwheel and a download of hundreds of duplicate transactions from the past few months.

I called Citi and they said there was no problem on their end. They had me deactivate and reactivate online access and Citibank connection was reestablished but it pulled in a lot of old transactions that I had to delete. It's working again. As a test, I tried restoring a Quicken backup from a day ago to avoid having to delete the downloaded transactions and the error reappeared. Something got changed with the connection to Citibank. So I restored the most recent backup, deleted to the old downloaded transactions and retried the connection. It worked. Strange.Maybe just waiting a day would fix the problem.