Loyalty Has Rewards

Earn rewards when you subscribe! Subscriptions through the Customer Loyalty Program let you enjoy the convenience of always having your favorite products on hand, while also earning customer rewards points that can be redeemed for half-price items!

Change, cancel or skip anytime!

Customer Loyalty frequently asked questions

What product are available as part of the program?The program allows you to set up subscriptions for "consumable" products, which are consumed over a relatively short period of time and frequently replaced. The Scentsy Fragrance consumable products that are part of the program include Scentsy Bars, Scent Circles, Scentsy Room Sprays, Scent Paks, Travel Tins, Light Bulbs, and all Scentsy Layers products, including Laundry Care, Bath & Body, Sun Care, and Purse & Pocket.

What can rewards points be used for?For every 150 points earned on any subscription for a single brand, you will receive a credit for one half-price item. Half-price item credits may be redeemed on consumable products, on your subscription page on a Consultant’s Personal Website.

Can I edit my existing subscriptions?Of course! You may edit existing subscriptions by accessing your subscriptions page through any Consultant’s Personal Website: You may change the address to which product will be shipped, change order contents, change payment method, change the day of the month you want orders processed, change the frequency of shipments, choose to skip a shipment, or cancel your subscription.

When can subscriptions be edited?Subscriptions can be edited at any time. To have changes go into effect for the upcoming shipment, however, you need to submit any changes prior to payment processing. Orders will ship within 10 business days of processing. If you modify a subscription after payment processing, processed shipments will still be sent to the address on file at the date of the processing and you will be charged for the shipped product. Subsequent shipments will take into account any modifications.

What happens if the credit card associated with a subscription is declined?When a credit card associated with a subscription order is declined, we will try to process the order two more times. You will be notified after each processing attempt. If a card is declined a third time, the subscription will be deactivated. To reactivate a subscription, you'll need to visit the subscription page to update your credit card information and reactivate the subscription. Items in a subscription will not be shipped until the subscription is reactivated.

Can subscriptions be counted toward an open party?The first installment of a subscription can be counted toward an open party if you select the open party before adding the subscription item to your cart. Subsequent subscriptions cannot be attached to an open party.

When are subscriptions shipped?Shipments may be set at 1-, 2-, or 3-month intervals; the intervals may vary by item. You may also select the day of the month you want a product shipment to process (excluding the 1st, 30th, or 31st day of the month). In February, shipments scheduled to process on the 28th and 29th will process on the next-to-last day of the month (either the 27th or 28th).

What happens if an unavailable item is part of a multi-pack included in my subscription?If you have a multi-pack included in your subscription that includes an unavailable item, you will receive an email alerting you that the item is no longer available. You may then edit your subscription to remove the remaining multi-pack items and, if you wish, instead add something else. If you choose to leave the remaining multi-pack items in your subscription, they will ship at full price.