On Call Policy

After-Hours On-Call Policy

The Public Information Office is open Monday - Friday from 8 a.m. until 5:30 p.m. The office is closed on county holidays. After hours, emails and phone messages will be returned after 9 a.m. the following business day. The mediarelations@sheriff.org inbox is not monitored when the office is closed.

The Public Information Office staff strives to be responsive and professional, acting in compliance with Florida Public Records Law 119 and in the best interest of the agency, the news media and the people of Broward County. Routine media inquiries and records requests are handled as expeditiously as possible during normal business hours.

After hours and on weekends, a public information officer is always on call for emergencies and for significant breaking news events. The on-call staff member generally will not have information regarding non-fatal car crashes, routine arrests, crimes not resulting in death or critical injury or the status of cases being investigated by other agencies with BSO's assistance. Written records, including arrest affidavits and event reports, are not available on the weekend and are never disseminated from the jail.

On-call staff members should be contacted only in situations of high importance. Because the on-call staff member changes on a weekly basis, news media should call the communications duty officer at 954-764-HELP (4357).

PLEASE NOTE: If you are seeking information about an incident that is NOT in one of the above areas, you must contact the PIO for the respective municipality/department. The BSFR PIO will not have information, nor release information, on calls in other jurisdictions.

For routine fire rescue media inquiries, email the Broward Sheriff Fire Rescue Public Information Office at FirePIO@sheriff.org. After hours and on weekends, the fire rescue PIO may be reached for information on critical breaking news by calling the communications duty officer at 954-764-HELP (4357).