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Hello & Welcome to JustAnswer.Thank you for your question. I will do my best to assist you.Which operating system are you running and the version of Skype?Optional Remote Connect Service - Quick ResolutionWould you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $24 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".Thanks

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

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This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

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Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

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I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

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Meet the Experts:

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

I have got a message from you about some music you say I have ordered I haven't and don't want it can you ring me on(###) ###-####I'm in Sydney Australia I am old and find doing the computer difficult… read more

lost my sign in JA: When did you last change your password ***** Apple ID? Customer: got it for xmas ayear ago and forgot my password JA: Did you try resetting through Apple's online account reset too… read more

I set up my iPad but now it keeps asking for my Apple ID. The one I put in is not working and when I tried to change it, it says my time has run out it won't let me download any apps. When I try it as… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.