Have you forgotten your password?
No problem, here you can set up a new password.

Your e-mail Address::

Specify a value for this required field.Please enter a valid e-mail address

When you click on 'Request Password', you'll be sent an e-mail with instructions how to set up a new password.

If you don't get an e-mail with your access data, please make sure that you have already registered with us. As soon as you are registered, you can login with your e-mail address or your customer number and your password.

If you are sure you are already registered, please check the e-mail address you entered as user name.

In case you still have problems logging in, please turn to us by e-mail: info@jelitto.com

Questions on My Jelitto

What do I find under "My Jelitto"

How do I get my customer number?

After your registration
you will receive confirmation by e-mail that includes your 6-digit
customer number. In the shop you will find your customer number in the
"My Jelitto" and "My Account".

If you have deleted our confirmation, or you have not placed your
initial order via our online shop, you can find your customer number on
any of our documents, on quotations, order confirmations and invoices,
above right in a black box.

Why do I need a customer number?

You can login with your e-mail address or customer number and a password.

If you don't order via our shop, as a long-time customer you don't
need to add your full address to the order. Your name and account
number on the fax or e-mail is sufficient for us to locate your account
information.

Please add your customer number to checks or wire transfers.

How do I change my password and what should I consider?

After you have logged in,
you go in the shop on "My Jelitto" and select "My Account". Here you
can change your password under "Change Account Password".

Your password should have more than 6 characters, otherwise it is
too easy to decode. Please do not choose any words which are easy to
find out (eg dog's name). A combination by choice of numerals and big
and small letters offers the best security.

What should I do if I forgot my password?

You have two options:

1. Click on "Login" and on "Forgotten Password". When you enter your e-mail address and click on
"Request Password", we will send you an e-mail, which allows you to
change your password.

2. Click on "My Jelitto" and "My Account". From here the link
"Forgotten password?" also leads to the page with the button "Request
Password".

How do I put articles in my wish list?

Please select an item. In the article detail view you will find a green arrow behind the botanical name. The foldout shows different possibilities for action, ie. "add to wish list". This action is only available if you log in before.