Terms and Conditions & PRIVACY POLICY

Course Booking Terms and Conditions

Confirmation

Outward Bound requires full disclosure of all medical and criminal history. Confirmation of your enrolment is subject to approval from the Outward Bound NZ medical screening team. Read our screening guidelines here.

Safety

Your safety and welfare is our primary concern, however you do participate at your own risk and there are times without direct staff supervision. Our courses are designed to be mentally, emotionally and physically challenging, with long days and a good night’s sleep not guaranteed. Activities occur in all weather conditions and can include off-track tramping, camping (sometimes alone), kayaking, running, sailing, swimming, rockclimbing and high-ropes.

Although we have procedures in place to minimise risk, none of these risks can be completely eliminated. When undertaking any activity, you will be briefed on the risks and how to manage them. There is a chance you could get a cold, stomach illness, blisters, sunburn, exhaustion, wasp stings, infected cuts or insect bites, sprains, or some other injury, and may be asked to sit out certain activities.

There have been no major life changing injuries at Outward Bound in over 10 years, however, serious risks can never be completely eliminated. These include injury from falling, burns, hypothermia, heat stress, drowning or road accidents. To reduce the likelihood of a serious accident we have a robust externally audited safety management system, which includes trained staff, up-to-date weather forecasts, robust communication protocols, modern equipment, and emergency procedures.

Smoke, drug and alcohol free

Outward Bound has a strict no-smoking policy. No alcohol or non-prescription drugs are permitted.

Fitness

If are not able to meet the fitness criteria for your course you may be asked to leave – for the safety and benefit of you and your watchmates. It is therefore important that you are prepared for your course before you arrive.

Medical form

Your Outward Bound medical form must be completed by a medical doctor no more than 90 days before your course, and returned 8 weeks before your course start date. If your medical is overdue without prior agreement, and it is declined for any reason, the terms and conditions of a cancellation will apply.

Confirmation of your enrolment is subject to approval from both your doctor and Outward Bound; this is to ensure your and others’ safety, and quality course outcomes for all.

Information accuracy

Your booking may be cancelled or you may be sent home from your course at your own expense if you give false information, withhold relevant information, or don’t update us with any new relevant information, unless permitted by law.

Willing to participate

Outward Bound is an adventure. For the benefit of yourself and other course participants, you must be willing to fully participate in your course, comply with all instructions, and respect others, their beliefs and belongings. Otherwise you may be sent home at your own expense.

Liability

To the maximum extent allowable by New Zealand law, Outward Bound is not liable to you for injury, damage, delays, or other additional costs your incur. Also, for our international participants, these terms and conditions and your participation in our courses are governed by New Zealand law. You therefore are therefore subject to the exclusive jurisdiction of New Zealand courts.

Payment details

Full payment of the balance of the course fee, along with your medical form, is required eight weeks before the start date of the booked course.

Your full course fee may be transferred once only to another course date up to 40 days before your course start date. *Transfers are not applicable to scholarships provided by Outward Bound.

Your course fee, less your $749 deposit, is refundable up to 40 days before your course start date.

Deposits are non-refundable except for medical reasons, at which point a medical certificate is required for cancellation.

Course fees are in New Zealand dollars and are GST inclusive. Course dates and prices are subject to change without notice, and we can’t guarantee availability on any course.

Custom Design Courses have their own payment terms and conditions.

Business courses

Full payment of a business course fee is due by the 20th of the month following the date on your invoice. Course fees are in NZ dollars and are GST inclusive.

Fees are refundable up to 45 days prior to the commencement of the course, less an administration fee of 10%. Fees are non-refundable except for medical reasons, at which point a medical certificate is required for cancellation.

Competition conditions

Outward Bound reserves the right to change the course offered to the winner based on participants suitability.

International participants

As with many other New Zealand educational institutions, international participants are charged an additional fee for courses. As a non-profit organisation, we source funding to reduce our course fees for New Zealand citizens and residents. Unfortunately international participants are not eligible for this funding.

The additional charge for international participants is $880NZD for 21 day courses and $370NZD for 8 day courses. These additional fees do not apply to; NZ and Australian citizens; Pacifica citizens; Internationals residing in New Zealand on a valid work or study visa; International students who are part of the Mainfreight Navigator programme and Custom Design Courses.

Please note that to safely participate in our courses you need to have a good understanding of English. Our instructors are all English speakers, and are not able to translate information into different languages.

Website Privacy Policy

Your privacy is important to us, so here’s some information about how we gather and use your details. By using our website and entering information about yourself, you agree to be legally bound by our privacy policy (which we may edit from time to time). We only use information we’ve collected from you for the reason for which it was collected, and for the purposes outlined below.

Types of Information Collected

Non-personally identifiable information might include your IP address, your browser type or operating system, the domain name from which you linked to our site, your city, and other general demographic information. We use this information to help diagnose problems with our server and to administer our website. We may share it with our affiliates or business partners at an aggregated level.

Personally identifiable information from our merchandise transactions, and donation, registration, contact, booking, competition and survey forms could include your name, telephone number, home address and e-mail address. We may use this information to contact you, but you can opt-out of receiving future information from us. We will keep your personal information confidential, in accordance with the Privacy Act (1993), for the purposes of Outward Bound courses, administration, and promotional activities.

We will not sell or disclose your personally identifiable information to any third party unless: (i) we change website hosts or our host transfers business assets (as described below); (ii) we first obtain permission from you; (iii) we need to share it with agents or contractors who perform services for us; (iv) you have received a sponsorship for your course fee and your donor would like a copy of your course report; or (v) we are required by law to disclose it.

Promotional material

Once you have booked on an Outward Bound Course, you authorise Outward Bound the right to use your name, comments and images obtained in relation to your Outward Bound participation, and to disclose this information to third parties for promotional purposes; these materials will remain the property of Outward Bound.

You grant Outward Bound permission to contact you by email, including a regular e-newsletter and other updates.

Credit card details

If you pay for items on our site using a Credit Card, your card details are not stored by us and cannot be used by our staff. Our shop uses a secure transaction system hosted by Westpac.

Cookies

A cookie is a small piece of information stored on your computer. Cookies help us improve your user-experience.

We generally use "session" cookies, which expire after 30 minutes of no activity on our website. However some cookies are used for internet statistics and remarketing, so last longer. Cookies cannot damage files, contain no personally identifiable information, and can not read information from the hard drive of a computer. It is possible to disable the acceptance of cookies through your web browser. However, doing so may restrict your ability to access some web pages.

Links

Our website contains links to other sites. The Outward Bound site is not responsible for the privacy practices or the content of these external sites. We encourage you to review the online policies of any sites you link to.

Security

We will take reasonable steps to ensure the safety of your personally identifiable information. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. However, we do not assume any liability for third-party usage of your personal information, whether obtained legally or illegally from our system.

Children

The Outward Bound site does not seek to collect any information from children under the age of 13. If any child provides us with personally identifiable information, a parent or guardian can ask us to remove this information from our records.

Contact us

You can see all information held by Outward Bound about you and can ask for that information to be corrected. Please contact us is you would like to change or modify your information, or if you have any questions about this privacy statement, the practices of this site, or your dealings with this website.

USE OF THIS WEBSITE INDICATES YOUR AGREEMENT TO THE TERMS OF USE AND PRIVACY POLICY.

Terms and Conditions Outward Bound Shop

Return of Goods

If you wish to return goods to us, email our shop and include the following information:

Date of purchase

Order or Invoice Number

Reason for Return

Your name and daytime contact number

Goods must be returned to us in new and unused condition, packed in the original manufacturers packaging, and posted back in protective packaging.

Shipping

Delivery time estimates:

Main Centres - 3-5 business daysRural Delivery - 5-7 Business daysDispatch and Delivery days are Monday to Friday.

We use New Zealand Post Couriers. Delivery time estimates apply to in-stock items, exclude a two business day order processing time and are subject to carrier delays outside our control.

Order confirmation will be emailed to you when we have received your order, and when your order has been shipped.

Gift Vouchers

1) Vouchers are non-refundable, except where a student is medically declined. They are not legal tender and cannot be redeemed for cash, or used as cash.2) You must have an Accepted or Confirmed booking within three months of receiving the voucher. To book your course contact our enrolments team on 0800 688 927. Any booking requests you make are subject to standard availability and acceptance terms.3) The Gift Voucher is valid for 24 months from the purchase date.4) The Gift Voucher will not be replaced if lost, stolen, or destroyed.5) Each Gift Voucher is identified by a unique code that must not be changed or copied by purchaser or recipient.6) The Gift Voucher may only be used once.7) The purchaser is not allowed to re-sell the Gift Voucher.8) The face value of this voucher remains the same as at the date of purchase and this value does not fluctuate with market rates.