We use our own and third party cookies to improve your experience and our services. If you continue, we consider that you accept their use. You can get more information on our website at cookies policy[Open in a new window].

You cannot check bags on the overland sections so you should retrieve your baggage at Madrid airport:

To check your baggage for an international destination: At Madrid airport, the ALSA or AVANZA coach will drop you off in the T4 dock zone (1-4, ground level). You then take your baggage from the coach and proceed to the departures level (level 2) where you will find the Iberia check-in area. The information screens will help you find where to check in for your flight.

If your flight origin is international you can only check your baggage on Iberia flights through to Madrid. Once you leave the aircraft, collect your baggage from the belt and proceed to Customs. You must then head to the dock area (1-) at T4 where you will find your ALSA or AVANZA coach (level 0).

Boarding passes are not needed for overland journeys. They will only be issued from/to Madrid for Iberia flights. To use the online check-in of a ticket with an international destination you should select Madrid as the origin.

Where can I buy a Bus & Fly ticket?

You purchase it just like you would buy a plane ticket. You can buy it over the phone from Serviberia 901 111 500, on the booking phone lines of each country*, from your travel agency and at Iberia.com.

*These tickets cannot be purchased in Peru.

What documentation do I need for an international destination?

Documentation checks for an international destination will always take place at Madrid airport. Remember that ALSA or AVANZA staff will not check your documentation and if you reach Madrid you may be prevented from boarding the Iberia flight if you do not have the right documents. Don’t forget to keep your travel documents separate from the baggage you wish to check.

Children aged between 5 and 11 cannot travel unaccompanied with a Bus & Fly ticket. They must always travel with a companion. For these purposes, a companion is understood as someone 16 years of age or above on the date of travel and who travels with the minor.

People aged between 12 and 17 are considered adults and may travel alone. The assistance and companion service offered by Iberia is not available on Bus & Fly tickets.

Can passengers with special needs travel with a Bus & Fly ticket?

Passengers with sight and/or hearing difficulties can travel with these tickets. Passengers with other special needs should contact ALSA or AVANZA to book.

For flights operated by Iberia this will depend on the fare and the international route. Check the availability of meals on Iberia flights.

On overland sections operated by ALSA or AVANZA, the meal/snack service will not be offered in Economy or Supra classes. An onboard snack service is offered in Supra+ class.

Can I change my Bus & Fly ticket or seek a reimbursement?

Changes and reimbursements are associated with the air fare and will depend on the fare conditions. The overland sections are always associated with a flight so you cannot separate the ticket connection to make individual use of the different forms of transport.