Petz Sitter performs visits 7 days a week beginning at 6 a.m. through 4:00 pm. Bedtime visits are performed for an additional $5.00 from 5:00 p.m. until 8 p.m. It is possible someone (usually a spouse) will accompany our pet sitters during the bedtime visits for security purposes. No one under 21 years of age will accompany our pet sitters.

Minimum Required Visits- For pet parents going out of down - Indoor dogs without pet doors require a minimum of 3 visits per day. Cats require a minimum of 1 visit daily. No exceptions will be considered. Please consider your pet’s needs and the hours locked within a crate or locked home when you schedule your visits.

Additional Pet Care Assistance And Other Scheduled Services: We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, Petz Sitter can not be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. Petz Sitter does not accept liability for other persons who will be in your home during pet care and health services. Insurance/bonding is not valid under these circumstances.

Vaccinations/Immunizations: Petz Sitter requires that all pets have the necessary vaccinations and immunizations before service begins. We need to see expiration dates for rabies vaccinations from your vet.

Unforeseen purchases: Petz Sitter will charge $30.00 trip fee for purchasing pet food, cat litter, cleaning supplies or other necessary items not provided at pet visits. We will also retain a receipt and the pet owner is responsible for reimbursement of these items.

Pet waste: Petz Sitter will properly dispose of all pet waste outdoors. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed. PLEASE empty your litter box before leaving your home

Animal Behavior: Animals behavior can be unpredictable. Petz Sitter does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if Petz Sitter is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Petz Sitter Pet Care provider or by the animals.

Outdoor Pets: Due to previous problems and difficulties, Petz Sitter will no longer accept new clients with chained yard dogs or outdoor pets.

Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that Petz Sitter carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.

Same Day Service Requests: All services requested/booked within 24 hours will be subject to a $10.00 service charge. If less than 3 hours a $15.00 service charge will apply

Cancellations: Petz Sitter requires a full four-day notice prior to the date of the first visit. Failure to provide notice in less than four days will result in a $30.00 cancellation fee.

Holiday Cancellations: Any cancellations prior to a holiday with less than a ten day noticewill result in 100% of the total invoice. We request your understanding that holiday travel is a peak service time for pet care.

Cancellations for monthly scheduled dog walks: A 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.

Termination of monthly scheduled dog walks: Please provide Petz Sitter with a full 2 week or 10 day notice in the event mid-day service/dog walks is no longer needed. If a 2 week or 10 day notice is not provided, payment is due for the service originally agreed upon.

Payment:Petz Sitter no longer accepts checks or cash. Credit cards ONLY. Payment is due at the time of consultation or prior to the first visit. Our pet sitters will no longer be responsible for mailing client’s checks or dropping off client’s payment at Petz Sitter office. Please call Donna at Petz Sitter to provide credit card information if one is not on file.

Keys: We ask for two working copies of your house keys to be provided at time of consultation. If two copies are not provided, Petz Sitter reserves the right to make a copy of the key at client’s expense. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. We will not mail keys by regular mail, hide them outside or lock inside homes on last visits. Client will be responsible for all expenses incurred and reimburse Petz Sitter. A charge of $20.00 is required for key to be returned by pet sitter. Otherwise, we will code your key for security and keep in a locked safe for future pet visits. Petz Sitter will dispose of keys if client is inactive after a year.

Additional Time Required: In the event that Petz Sitter needs to perform additional requested services over the allocated 30 minute visit, an additional $20.00 will be charged for each additional 30 minute or prorated accordingly.