Start of the Trusted Traveler Program!

Inquiries

*The following inquiry desks do not answer the result of the inspection and its reason.

Inquiries about procedures

Information Center
Tel. 0570-013904（Call 03-5796-7112 if you are using an IP phone, PHS or are calling from abroad.）
*Weekdays 8:30 - 17:15 (JPN time）
ｅMail info-tokyo@i.moj.go.jp
(24 hours a day, 365 days of the year)
Or please contact your nearest regional immigration bureau.

Inquiries about methods of operating the system

Trusted Traveler Program Information System Help Desk
ｅMail ttp_support@support.jp.nec.com
(24 hours a day, 365 days of the year)
If you are making an inquiry by email, please do not attach any files. Please bear in mind we will not be able to check any files even if you do attach one.