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From siliconyogi … “Reflect for a moment on the term “leadership”. Your impressions will include some of the following notions a position of power and authority; directing people to get jobs done; having the final say about what, who, how, where, when; “being in charge;” the capacity for imposing your mandate; and so on. Many times, of course, these notions …

Just came back from a great weekend in Paris with the Change Leaders community. We used the World Cafe approach to build collective intelligence on the conditions for “Emergent organizations”, and how leaders need new skills to handle this new context. Whilst many of the ideas exist in the literature, the great thing about the weekend was the “connecting the …

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customer leadership

"Customer Leadership" is a new way to help growth firms both improve their leadership skills and customer strategies – based on a deep and uniquely connected understanding of leadership development, global brand marketing, retail and the application of Big Data analytics and insight.

We work with Boards, the Executive Suite and the Private Equity Investment community.

customer experience

Mick delivered a keynote to the Institute of Customer Service, in London. He addressed how to utilise Big Data to improve the customer experience