Just when I thought you couldn’t get worse, you have managed to again perform well below expectations. How?

I now believe that you have a deliberate policy to bounce low-tier flyers from reserved Economy Plus seats. How do I know this?

I am a relatively high-tier United flyer, happily achieved not through flying you much anymore, but through legacy status as multi-million mile flyer. With that status, you treat me just barely well enough for me to think about flying on your airline on competitive domestic routes. (Though I avoid your international business like the plague.) You may have noticed I dropped from flying about 100-150K miles/year to maybe 30K/year as a result of changing to alternatives like Virgin America.

My wife, however, is a low-tier United flyer. The way you treat her is simply appalling and quite possibly illegal. One purpose of this blog is to highlight the myopia of your CRM…