We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

New!Find and book your ideal hotel on TripAdvisor — and get the lowest prices

My university class held our reunion at the University of Waterloo and many of us stayed at the Courtyard Hotel. The building has been completely renovated in the past few years and everyone in our group commented on how nice their rooms were. The only complaint some people had was that there was no tub in their room. The staff...

More

Report

Helpful?

Thank NFW1205

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear NFW1205,
Thank you for choosing our property to be as a gather point for your reunion. We are very fortunate to have a bar on property that offers a variety of liquor, wine. and spirits. As you ha mentioned we are in a prime location from The St.Jacobs Market, Outlet shopping and of course the St.Jacobs Play House Theatre....

Friendly staff. Conveniently located especially for theatre. However, no tub in bathroom, Kleenex box was empty, only one partial roll of toilet paper, coffee machine made weak tepid coffee and there was one packet of powdered milk, breakfast not included. Bistro was a bust. It's not open for lunch and the one man working the counter did his best at...

More

Report

Helpful?

2Thank James R

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear James R,
Thank you for posting your review on TripAdvisor. I do apologize for your experience, as you can see from our other responses this is not the typical "wow" experience we pride ourselves on. I do welcome you to contact me directly at emily@courtyardwaterloo.com.
I look forward to hearing from you so we can discuss your stay in...

Clair at the front desk was a great help. The breakfast was great and the room was big and clean. Money well spent. we paid for the brew haha package but I would not pay the extra you can just go to the breweries your self and get free sample. cheers

More

Report

Helpful?

1Thank charles g

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Charles g,
I am glad to hear you were able to enjoy the fresh to order breakfast with Starbucks coffee. Claire is a recent addition to our Front desk team and we are excited that she was able to make a positive impact on your stay. We look forward to welcoming you back again.
With hospitality,
Emily MacCannell
Operations...

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Bev K,
Thank you so much for posting a picture of your experience, this allows other potential guests to see into the hotel from a guest view. We are very lucky to be in such an ideal Location and i am glad you were able to enjoy it.
We look forward to welcoming you back to the property soon....

I very much enjoyed my stay here. The front staff were excellent, and graciously replaced our room keys after we lost them in the first 5 minutes of our stay. The room was clean, the bed was comfortable, and the washroom was everything and more. I really appreciated the red light feature in the washroom especially during late night visits....

have been here a couple times, its clean , its proved right , good location i will stay again , this may have been just a " one off " had our daughter there she is 11 , i had requisition joining rooms , popped in at 1pm and re-confirmed with lady at desk , yes she confirmed it would...

More

Report

Helpful?

Thank Shawn R

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Shawn R,
Thank you for response on TripAdvisor. I am glad to hear you will stay at our property again in the future. I do appologize for the extended wait for an adjoining room. I invite you to contact me at emily@courtyardwaterloo.com to discuss this situation in further detail.
With hospitality,
Emily MacCannell
Operations Manager

We stayed here for one night at the end of September.
The staff was very friendly and made sure to give tips on what to do in the area, which, there's a lot of fun and interesting things to do.
The room was very spacious and cozy, with a wonderful bathroom.
I recommend this hotel!

More

Report

Helpful?

Thank Pinda90

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Pinda90,
Thank you for sharing your experience on TripAdvisor. I am glad you had time in your visit to experience the wonderful area we are surrounded by. Being just steps away from the St.Jacobs Market, The Drayton Entertainment St.Jacobs Playhouse and of course the Outlet mall we are very fortunate in this area. We look forward to welcoming you...

Clean, quiet room with very nice staff. Could not have been more helpful or friendly from the front desk, the breakfast room staff and the housekeeper. We plan to go back again and try seeing something at the theater next door. Close to Stratford theaters too.

More

Report

Helpful?

Thank sheila31648

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear sheila31648,
Thank you so much for your TripAdvisor review. I am so happy to hear you truly enjoyed your stay. We are very fortunate to be in such a desirable location! For your next visit back please feel free to contact Our hotel as we do have Theatre packages with the St. Jacobs Country Playhouse Theatre next door.
We...

We took a trip Friday September 9, 2016 We started at Vaughn/Ontario at ALOFT hotel. We had a great time. It was our first get away without kids for the last 15 years. Aloft offer us a king bed room, sauna, swimming pool, amazing unlimited breakfast for, and everything was for just $160 per night. The next day we travel...

More

Report

Helpful?

1Thank Slava S

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Slava S,
Thank you for reaching out on TripAdvisor about your trip concerns. I do apologize that your experience was less than enjoyable. As your can see from our other responses this is not a typical experience here at the Courtyard and for that I do apologize. If you could please reach out to my email Emily@courtyardwaterloo.com I would...

Normally we would have stayed at the Delta on Erb St as in the past (5 star) but they were fully sold out. We had not anticipated in staying over night but decided to do some shopping the next day. They got us registered, with our full discount rate, at the Courtyard Waterloo St. Jacobs. Our room on the 2nd...

More

Report

Helpful?

Thank Richard K

Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Richard K,
Thank you for the kind words on TripAdvisor. I am truly glad you enjoyed your experience while staying with us here at the Courtyard. We are very fortunate to be in such a great location- right near the Farmers Market, Outlet Shopping and the St.Jacobs Playhouse Theatre. I do hope you think of us the next time...

The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar.
All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board....more less

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada

Region:Canada > Ontario > Region of Waterloo > Waterloo

Price Range:
$118 - $218 (Based on Average Rates for a Standard Room)

Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*

Number of rooms: 118

Reservation Options:

TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Travelocity, Odigeo and Priceline so you can book your Courtyard Waterloo St. Jacobs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:

Best Western Plus St. Jacobs Country Hotel Waterloo

Waterloo Best Western St Jacobs

Best Western St Jacobs Country Inn Waterloo

Best Western St Jacobs Country Inn Hotel Waterloo

Country Inn Waterloo

Best Western Waterloo

Waterloo Country Inn

Best Western Saint Jacobs Country Inn Hotel Waterloo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.

Welcome back!

Prices may have changed while you were gone. Please refresh the page to see the latest prices for Courtyard Waterloo St. Jacobs.

Refresh Prices

PriceFinder is your ultimate hotel booking tool, checking hundreds of sites to help you find the lowest prices.