2.2. Croatia and Slovenia - No Charge(same applies for single and multiple item orders)

2.3. Rest of the World - 6 Eur per order(same rate applies for single and multiple item orders)

SECTION 3 - Delivery Times

3.1. Delivery times to all European destinations including CroatiaEstimated delivery time is 3-10 working days to the shipment address specified by the customer, depending on the shipment method (if applicable) and place of delivery chosen. The goods will be dispatched only after the full purchase price has been credited to our account.

3.2. Deliveries to the rest of the world (excluding europe)Estimated delivery will is 6-30 working days to the shipment address specified by the customer, depending on the shipment method (if applicable) and place of delivery chosen. We will notify customer about any dellays. The goods will be dispatched only after the full purchase price has been credited to our account.

RETURN POLICY

Right of Withdrawal

You have the right to withdraw from the Agreement within 14 days from the day on which you or a third party, other than the carrier, acquire physical possession of the items, without giving any reason.

To exercise the right of withdrawal, you must inform us - "Borboleta d.o.o. - branch office in Ljubljana", Dunajska cesta 136, 1000 Ljubljana, Slovenia, about your decision to withdraw from this contract by an irrevocable statement using the withdrawal form and sending it to our e-mail address: info@borboleta.co

To meet the withdrawal notice deadline, it is sufficient for you to send us the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You shall send back the items without undue delay and in any event not later than 14 days from the day on which you sent us the notification about your withdrawal from this Agreement.

You will have to bear the direct cost of returning the items.

The withdrawal return deadline is met if you send back the items within the period of 14 days from the day on which you have sent us the notification about your withdrawal from this Agreement.

Withdrawal Return Address

Please send all the items you want to return to:

Borboleta d.o.o.Gundulićeva 110 000 Zagreb, Croatia

Effects of Withdrawal

If you withdraw from this Agreement, we shall reimburse to you all received payments, except the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery).

Your payment will not be refunded until the items are received from you, or you have supplied sufficient evidence of having the items sent back, whichever comes first. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

The items must be returned in original condition to allow us to resell them. All returned items have to be returned in their original packaging including tags. You are responsible for any diminished value of items resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

In the unlikely event that an item is returned to Borboleta in an unsuitable condition or outside the prescribed deadlines, we reserve the right not to refund you.

All refunds are made to you by "Borboleta d.o.o. - branch office in Ljubljana".

Item Exchange

You can return your item (see sections Withdrawal above) and subsequently make a new purchase.

Your claim/reclaim will not be considered thirty (30) days beyond the purchase date. Neither will in case the purchased article waste condition is due to damage, implied/exerted force or exposure to the treatment defined below.

For keeping silver finery, one should definitely avoid keeping ornaments in jewellery boxes where other than silver precious metal or bijout, gold, pearls, corals are kept.

As mentioned before, various cosmetics, sprays, oils and scents could contain chemicals wich may harm your silver finery. One should wait for liquid make-up or perfume etc. to get dry on the skin or taint before putting your silver ornaments on.

One should also pay attention to the fact that such a soft precious metal is easily spoiled by scratches or bumps. Never use cleaning devices or water – for keeping your finery in perfect condition always use a piece of dry soft cloth.

You will be fully content and, on our side, we would be highly grateful if you kindly follow the above instructions and wear your silver with suggested care.

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