Job Details

Working remotely, the elite members of vAuto's Performance Management team leverage their preowned inventory management expertise while advising the 9,000+ dealers currently utilizing the Velocity Method of Management.

The Performance Manager is primarily responsible for client retention and may exceed target commission levels by harvesting additional accounts and upselling the vAuto suite of products. Managing an account load of 80 – 110 accounts, 70% of the work can be done from home, with 25 – 30% travel suggested.

If you know vAuto, then you know we are innovators. Our technology, tools and business intelligence help dealers improve their new and used vehicle sales and profits in ways our competitors just can't imitate. If you have ever worked with a Performance Manager, then you know that vAuto PM’s are more than just an account manager. Our team is stocked with former General Managers, General Sales Managers, Used Car Managers, Preowned Directors, and Dealers who have walked in your shoes and have the credibility to advise on best practices.

The job is extremely challenging, the training has been compared to a military boot camp, but when all is said and done if you value the opportunity for a stable work environment and to have the same kind of influence over 100 dealerships that you have leading a single rooftop, then this is the career for you.

The alpha – must be able to have the uncomfortable conversations with decision makers, you are the expert in your field

The pit bull – must be tenacious in locking down the client who doesn’t want to engage

The problem solver

Ability to operate in a chaotic environment without neglecting detail

Overview of our needs

You may have noticed ongoing or multiple postings for vAuto Performance Managers. We donot have these job postings up randomly just to see who applies. We strategically place these postings in our areas of greatest need and hire on a quarterly basis. Our areas of coverage are broken up into regions throughout the country. A posting in Boston, MA for example would encompass the entire Northeast region which is everything Northeast of Pennsylvania. Also, Performance Managers hired in a given region may rarely be responsible for accounts outside of that region.

These openings are due to growth, not attrition.

You will hear the term “training class” repeated often throughout this process. On a quarterly basis we analyze our areas of greatest growth, and hire a group of about 10 – 12 highly qualified automotive retail management professionals to go through an intense 10 week training course to become vAuto Performance Managers.

From day 1 of training, new recruits are full time, permanent employees of vAuto/Cox Automotive, earning full base salary along with full benefit eligibility.

Responsibilities:

Effectively manage the progress and results of accounts assigned.

Engage in high-profile activity across strategic client groups.

Build and develop strong working relationships with customers and all users at all levels from Dealer/Owner/Decision Maker on down.

Work with ‘at risk’ clients and determine the proper action plan.

Demonstrate account ownership by responding to client requests with a constant sense of urgency.

Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals, and objectives in order to achieve results.

Closely monitor system ‘red flags’ and emergencies with clients, taking immediate action at all times.

Exceptional listening skills, with the ability to detect problem/risks.

Superior customer focused approach at all times.

Highly motivated self-starter, capable of working in a team environment.

Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, and a high level of detail.

Proficiency in using Customer Relationship Management Systems.

Computer literacy including MS Office Suite.

High School diploma or GED.

COX-vAuto6

About Cox Automotive

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.