Response from Harold Chevrolet Buick:

Tj, thank you for this 5-star review about your experience! We always enjoy hearing from our customers. We are pleased to hear that our team has consistently been accommodating. Our goal is to provide quality customer care, and we are glad to hear that our team has shown you their commitment to this.

Regards, Harold Chevrolet Buick Team

CarGurushttps://www.cargurus.com

Kevin

Apr 11, 2017

Fast reply to questions, also sent additional information right away. Great service.

Response from Harold Chevrolet Buick:

Kevin, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the service you received from us. If there is anything more that we can do please come back and see us again. Take care!

Response from Harold Chevrolet Buick:

Thank you so much for taking the time to write this review. We’re very happy to hear about your positive experience at Harold Chevrolet Buick. Congratulations on the new car! If you have any further needs, do not hesitate to come back in for a visit.

Regards, Harold Chevrolet Buick Team

CarGurushttps://www.cargurus.com

DeniseDent

Aug 29, 2016

Contacted me promptly. Went to test drive this car. Great customer service.
Very friendly and did follow up with me more than once.

"RUN!!!! RUN!!!!!!! RUN!!!!!
I contacted Harold Chevrolet Buick about a specific vehicle and Jennifer called the next day and said auto was on lot and available. Forwarded my vital information to dealer via internet and later received call from Mike who needed more info to get financing. I called the next day and everything was a go for me to purchase my vehicle. I called a day later and Jennifer stated the vehicle may have been sold but we have another vehicle you may be interested in. I ask her how it was sold after all my info was given to you. She said someone else from the dealership will contact me within an hour and explain. Later I received a call from Mike who stated that my wife contacted a mysterious employee name Joe and said I would be interested in the other vehicle you have on the lot. They told a lie on my wife to cover their own behind. This dealership is the worst experience I have every encountered.
Don't get caught in the Harold Chevrolet Buick Lying Unprofessional Employees Shuffle. "

Response from Harold Chevrolet Buick:

We apologize for the misunderstanding regarding the purchase of this vehicle I know that with 10 other sales people and a small inventory it is hard to hold onto a vehicle that doesn't have an agreed to order. We feel like we need to allow all of our sales representatives the opportunity to sell all of our inventory until the vehicle is actually old and then we take it out of the inventory.

We had a most enjoyable car buying experience at Harold's in Angola in. Our truck didn't have a tonneau cover and our salesman Mark and his boss Brent went out of their way to hunt us down one at no charge to us.Everyone in that office gave us the white glove treatment, from going to get us coffe ( we were not even his customer) to our salesman Mark buying us lunch. We headed out with a full tank of gas. Who could ask for anything more,well did I mention we got an awesome price!! Thanks Harold Cheverolet

Helpful contact, treated daughter with respect when she came to test
drive. Might help to have used cars detailed, and "some type of
certification". Will definately return here to look for future car purchases.