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On the SpiceWorks installation navigate to settings, email settings, down at bottom click on "Show additional settings". Look for the CC filter, by default there isn't one so check there to see if someone previously set one up.

The setting you are seeing is by default to on and is in the settings, helpdesk settings additional options, the one I am talking about is in settings, email settings additional settings. There you can set filters for CC emails. Look there to see if one was setup. There are other filters in there as well you can see if anything is setup.

Let me know if the update works. The next test would be to open the inbox of the helpdesk, then from another mailbox send an email to the helpdesk with the CC and see if it ever reaches the inbox. If it doesn't then we can investigate the mailbox.

were not handled properly by our mail parsing library. You need to have both the comma and an email address inside the double quotes to see this issue.

There is a special build available that addresses this issue for 5.2. Please contact support and reference this thread in the community if you believe you are experiencing this problem. They will guide you from there.