Is the control panel easy to navigate? How useful are the features provided?

Customer Support

How responsive and quick is Customer Support?

Price

In regards to the money spent each month how well is your money spent?

Overview

Describe Yourself:

What is your experience level?

How long have you used this host:

How long have you been a customer of this hosting company?

Pros and Cons

Pros

What are the pros to this company

Cons

What are the negative aspects to this company

Comments

April 19, 2013

Ryan

Overall rating

7.8

Site Speed & Uptime

8.0

Control Panel Features

7.5

Customer Support

9.5

Price

6.0

Friendly Customer Support

Customer support and going server maintenance is the main reason I picked Cloudways. The price for the service and cloud providers is also better then most.

Pros and Cons

Pros

Excellent management services
Friendly Support

Cons

Little Expensive

Was this review helpful to you?

March 04, 2013

Craig

Overall rating

3.3

Site Speed & Uptime

6.0

Control Panel Features

N/A

Customer Support

2.0

Price

2.0

Disappointed customer

Cloudways aren't cheap, but initially seemed worth the for us money. Unfortunately as time went on, they made mistakes that cost us significant amounts. Upon complaint they made excuses, and on cancellation got sarcastic. Very disappointed.

Pros and Cons

Pros

Excellent knowledge of Elastic Hosts

Cons

Poor customer service
Unwilling to take responsibility for mistakes
Expensive (especially given their level of mistakes and subsequent customer service)

Support Options

Company Details

Notable Features:

Automatic server setup

Easy install applications

Server addons available

Technical support helps with custom setups

Plans are flexible

Company Highlights:

Get managed cloud hosting for hundred of different apps. Sign up in just a few minutes. Pick your hosting company, then which apps you want to install and Cloudways will automatically handle the rest. If you want something special installed like a template or component, just tell support and they will help you out.

Company Info

Cloudways started in 2009 as a cloud application deployment, management and infrastructure management provider. This means they manage the installation of applications like Joomla, help you customize it, and watch server performance on your behalf.

The company was founded by Uzair Gadit and Pere Hospital. They have 10+ employees. Their main office is in Malta, but the cloud datacenters are all over the world.

Plans and Features

Click&Go Cloud starts at $14.95/Month which comes default with a RackSpace account with 10GB space and 1GB of data transfer. This plan gives you access to one server in the cloud to install multiple applications on.

Power Cloud starts at $99.00/Month which you must call for a quote. This plan gives you the ability to have applications running on different servers, giving each server a different role.

Hosting Environment

All hosting is cloud based. Customers can choose from several different cloud hosting providers to use. Include Amazon, RackSpace, Softlayer and more. The server setup is easily configurable before setup. Cloudways will help you install applications, custom configure applications and give you daily backups.

Joomla and Cloudways

Joomla is one of 100+ applications you can install using Cloudways. You can visit their site and set up a trial version of Joomla in 5 minutes and 2 clicks of the mouse. Try it out.

Tech Support

Tech support is available 24/7 via chat and support ticket.

Conclusion

If you want a professional to handle your application and server customization without hiring someone, Cloudways is the answer. Their automated process simplifies everything. Get your server configured in minutes, application installed in no-time, and add customizations to your applications at no extra charge.

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