I can't connect to a Wi-Fi network

Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported.

Try the following actions:

Verify that you turned on the connection to the
Wi-Fi network.

Verify that you're in a
Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.

Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date).

If the
Wi-Fi network doesn't appear in the Set Up
Wi-Fi application, it might be hidden. If
you know the network
name, try connecting to the
Wi-Fi network manually.

In the
Set Up Wi-Fi application, verify that the
options for the
Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect.

If you switched
Wi-Fi networks manually, switch to another
Wi-Fi network or set your smartphone to scan for available
Wi-Fi networks.

If you're
using the Push Button Setup method, verify that the access
point is enabled with
Wi-Fi Protected Setup™, and
that it has been set to send its profile. Verify that another device isn't
also attempting to connect at the same time, and that not more than one access
point within range is in this mode. For more information, see the information that came with your router.

If you use PEAP,
EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a
Wi-Fi network, verify that you installed
the root certificate for the certificate authority server that created the
certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.

If you use
EAP-TLS to connect to a
Wi-Fi network, verify that you added your
authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.