CD-adapco Introduces New Customer Support Portal, Steve

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Steve is specifically designed to bring customers closer to their Dedicated Support Engineer.

With the arrival of Steve, CD-adapco is adding new methods by which customers can interact with their DSE and opening up the capability to extract knowledge from across a whole community of engineering professionals.

New York and London. (PRWEB)October 05, 2012

Today, CD-adapco announces the availability of its new customer support portal called Steve. Stephen McIlwain, Director Engineering Customer Support (Americas), stated, “CD-adapco has a highly responsive and technically competent team of engineers to help its customers meet their engineering analysis needs. Steve was built to be an extension of this best-in-class customer support and offers yet more opportunities for customers to interact with CD-adapco’s engineering teams.”

Steve includes the establishment of a brand new set of Frequently Asked Questions (FAQs) created from the rich database of knowledge built up from assisting engineering companies all around the globe in using CD-adapco’s flagship products over many years. This database also includes multimedia files that provide users with short step-by-step guides to many of the features of its software.

CD-adapco is committed to its customers "Engineering Success," therefore each customer has a Dedicated Support Engineer (DSE), who is tasked with understanding both the customer’s workflow and engineering applications in detail, identifying potential problems before they even arise, and providing an immediate resolution when they do.

McIlwain continued, “Traditionally, customers have accessed their DSE over the telephone, or by dropping them an email. With the arrival of Steve, CD-adapco is adding new methods by which customers can interact with their DSE and opening up the capability to extract knowledge from across a whole community of engineering professionals.”