Customer Services

The monitoringmonthly Book Shop will deal with your enquiries most effectively by E-mail. This allows The monitoringmonthly Book Shop to document all correspondence and should be your first point of contact.

The monitoringmonthly Book Shop E-mail team operates 6 days-a-week from 9am - 6pm

If you need to contact us regarding your order or have any technical problems we advise that you use the email under the contacts page as these are directed to the relevant departments.

About Us

The monitoringmonthly Book Shop is owned and operated by Nice One Publishing Ltd. VAT registration number: GB 872 1140 48

Nice One Publishing Ltd. is a company registered number in England & Wales 5480198

If you wish to contact us by post, our address is: -

Nice One Publishing Ltd43 Award RoadWimborneBH21 7NTUK

You can also contact us by telephone in cases which cannot be dealt with by E-mail.

Tel: (01202) 862690 (10am - 5.30pm)

Privacy statement

The information you provide us with will not be passed on to third parties and will be treated as strictly confidential by Nice One Publishing Ltd. Personal information collected is for the sole purposes of :

To perform other such general marketing and promotional activities focused on our products and services.

Processing any orders that you have made.

Answering any general queries you have.

Providing you with the best possible service.

Only on request will you be sent any information on our products & services and you will not receive any other unsolicited E-mail.

Purchase Fulfilment

Upon placing you order payment should be made in full immediately via secure on-line payment system. We can also take payment via cheque, bank transfer and cash via Special Delivery. In order to make any of the alternative payments please email us on Customer services: cservices@monitoringmonthly.co.uk

Please note the complaint will be dealt as confidential and will be a priority from the moment we receive your correspondence.

Delivery

Next Working Day (UK Only)Next working day charges are £5.49 + VAT. If you place your order online before 2.30pm on a working day and you have chosen the Next Working Day delivery option, monitoringmonthly Book Shop is normally able to fulfil and dispatch stock items the same day. Delivery is by Initial City-Link and will be between 9am and 5.30pm on the first working day after dispatch. In some cases delivery will be by Royal Mail Special delivery (Next Day) for smaller items. Availability and stock levels are indicated at the point of sale. The following destination highlighted may take a little longer. You will not be charged any extra for this service

Scottish HighlandsChannel Islands and Scottish IslandsIsle of ManEire

Delivery (UK Only)Delivery within the UK is by Royal Mail Registered post for £3.49 + VAT. Delivery will normally take 1 to 4 working days from the date of your order.

If monitoringmonthly Book Shop cannot fulfil or deliver your order within these times or have any other problems with your order, we will contact you by email as soon as possible. monitoringmonthly Book Shop will also give you an expected delivery date and allow you to cancel your order if you wish.

EuropePostal charges for Europe are £9.90 + VAT.For goods shipped outside the UK it is our policy to seek additional security information for our mutual protection in reducing credit card fraud. After your order is placed we will contact you directly and ask that you provide us with a copy of a recent statement for the credit card used. This can either be scanned and emailed or faxed to +44 (0)1202 862301. This helps to protect both you and us from any fraudulent use of your credit card.

Delivery LiabilityInitial City-Link - We will endeavour to have your goods to you by next day, however this is governed by Initial City-Link 90% Next day success rate.Royal Mail delivery liability is reflected in there terms and conditions that they provide us with.

VAT - Value Added Tax

If you live in the EC Territories mentioned in the list below will incur VAT (17.5%) at the point of sale.

Business customers within the EC who are VAT registered are entitled to VAT free sales. You will be required to email us before proceeding with the order form.

Returns Policy

You need to return the goods to us before we can replace them or reimburse you. Backup your data before you send us anything which contains personal data.A return authorisation number is issued for either the credit of, replacement of, or repair of products, please be aware that this returns number is active for a period of fourteen days (two weeks) only.IMPORTANT NOTE - If you don't send the products in question back within this timescale then your returns authorisation number will no longer be valid and your products may be rejected.

Non-faulty Goods

You have the right to return your goods for a full refund within 7 working days from the day after you receive the goods. Opened software is non-refundable, unless it is found to be faulty. You can request to return goods after 7 Days with a 25% restocking fee - however this is at the discretion of our Customer Services team. If it is returned to us in good condition and in its original packaging a refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of return.A Return Authorisation number must be obtained from Customer services: cservices@monitoringmonthly.co.uk prior to return.

Faulty Goods

If you discover your purchase to be faulty within 28 calendar days of purchase please contact us by email Customer services: cservices@monitoringmonthly.co.uk to obtain a Return Authorisation number. If you discover that your purchase has become faulty after 28 days of purchase, but within the manufacturers warranty period, please contact the manufacturer directly.

NOTE: Refunds cannot be made for postal charges either for sending or returning goods

Jurisdiction

This agreement is governed by English Law and You and We submit to the non-exclusive jurisdiction of the English courts.

Matters Beyond Our Reasonable Control

If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.