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If your car has developed a fault, or for consumer advice, turn to Honest John by emailing honestadvice@telegraph.co.uk

Industrial inaction

I recently had the misfortune to purchase a 14-month-old Mercedes from a main dealer. Three of the tyres were illegal and the dealer dragged its feet doing anything about it. I became so frustrated with their inaction that I involved the Mercedes Customer Assistance Centre and the cost of the tyres that I had had to purchase was swiftly refunded. Why would a reputable franchise behave like a 1950s bombsite outfit? DW

Because they are car dealers and want to get rich. The entire motor industry is infected with this attitude. All they think of is the bottom...