Alphabet Cafe

Alphabet Cafe Reviews

I made an order for 4 brunch meals. After nearly 2 hours (!) the delivery finally showed up but he was short 1 meal. When I called the restaurant back he said it was right in front of him that the delivery guy made a mistake and would be back in 10 minutes with the food. After 30 minutes and no delivery, I called again. The same guy answered and said the delivery guy was not back yet and that since I was so close he would deliver it himself in 10 minutes. After another 30-40 minutes, I called again and the SAME GUY answered trying mask his voice saying the order went out already and hung up. HORRIBLE! Thankfully, when I called seamless (poor guys had to practically talk me off a ledge) they were so quick to offer a refund and apologize. I WILL NEVER ORDER FROM ALPHABET CAFE AGAIN.

Written by
Laura C. on
3/14/2014 |
3 other reviews |
Member since 2012
Laura ordered from here over a year ago

So this place is definitely a hit or miss. However, my experience with ordering seamless from here has been horrible. They've forgotten my order before, or just take forever. The guy on the phone when I've called is also very rude. The only thing that's great here is the pancakes. Other than that everything kind of sucks. The omelets take like all ingredients come from a can. Last time I ordered an omelet the chef forgot the cheese. In fact yesterday I went in there to get b egg sandwich, the waitress repeated 5 times to put it on rye bread and he still started making it with other bread. Seems like he just doesn't care. There's an amazing diner one more block down that I would order from instead of here called lower east side coffee shop.

Written by
Alli R. on
2/15/2014 |
12 other reviews |
Member since 2013
Alli ordered from here over a year ago

Forgot my beverage and then lied to me on the phone. Not worth it. So many other diners with less hassle.

Written by
christopher F. on
2/8/2014 |
1 other review |
Member since 2008
christopher ordered from here over a year ago

I hate posting a negative review, but I waited an hour and a half before calling to inquire about my order. Was told they "never received" it, despite me receiving an order confirmation. Staff were extremely unhelpful and unapologetic. This was between 8:30-9:30am in the morning.

Written by
kaitlyn m. on
1/29/2014 |
1 other review |
Member since 2012
kaitlyn ordered from here over a year ago

Horrible delivery experience. They said they delivered my order to someone at the entrance of my building who claimed it was theirs. Luckily, Seamless has amazing customer service and facilitated a refund. My dine-in experience here has been decent, but I'll never order delivery again.

Written by
Ashley A. on
1/21/2014 |
30 other reviews |
Member since 2013
Ashley ordered from here over a year ago

The onion rings are horrible. They are the frozen kind that are loops made of onion pulp that is squished together. No recognizable onion is visible when you bite into them. Very disappointing.

Written by
Tim B. on
1/11/2014 |
10 other reviews |
Member since 2010
Tim ordered from here over a year ago

Great egg sandwich but took 75 min.. And I live in EV.

Written by
Alex V. on
12/16/2013 |
5 other reviews |
Member since 2011
Alex ordered from here over a year ago

I ordered a chefs omelet and home fries. The order came late, with an omelet and french fries! I call back informing them of the mistake and the employee tells me he can send another delivery guy with the home fries in 30 min. He also tells me to send the fries back with the delivery guy. I agreed. He calls me back in 15 mins to disappoint once more, the restaurant doesn't have home fries, and offers me more fries! I didn't accept and ask for a refund, for the fact of falsely advertising home fries , or not finding it necessary to inform me that they ran out. I called them back and they hung up on me.extreamly rude. Do not give these people your business.

Written by
Trey D. on
12/14/2013 |
1 other review |
Member since 2013
Trey ordered from here over a year ago

Love their California chicken wrap. Just had my order accidentally delivered to the wrong address and when I called they were very apologetic, threw in a few free extra goodies and the fresh order was at my door within 10 minutes. I've never had a delivery issue with them before but they absolutely kept a customer with how well they handled the situation.

Written by
Brittany F. on
12/10/2013 |
1 other review |
Member since 2012
Brittany ordered from here over a year ago

I dine in and order out from alphabet about 2-3 times a week. They always get my correct and the food is absolutely fabulous.

Written by
NIkki A. on
11/12/2013 |
1 other review |
Member since 2010
NIkki ordered from here over a year ago

The absolute worst service I have EVER received. I order $28 for food and did not get it until over TWO HOURS AFTER. Food was not cooked, my strawberry smoothie was missing and the place was across where I live...WORST RESTAURANT TO ORDER FROM. BEWARE AND PLEASE STAY AWAY.

Written by
Charles C. on
11/5/2013 |
2 other reviews |
Member since 2011
Charles ordered from here over a year ago

So disappointed... Placed an order with a 30 minute wait time; an hour later the food still hadn't shown so I called to check on it. Was told that the delivery person was on his way and would be here shortly. A half an hour later there was still no sign of our food so we called again. We were told that it would be here in 7 minutes tops. Another 30 minutes go by and we are still foodless (it's now be 2 hours since the order was placed) so I call again and am told that they never received our order in the first place. I spoke to the same man during all 3 phone calls and out of nowhere his excuse for where our was food changes.
I completely understand computer glitches or a restaurant running behind but what I can't understand is lying to a customer twice and not even attempting to rectify the situation. If you didn't receive my order (even though I got a confirmation email) it should have been placed after my first phone call. This type of mismanagement means I won't be ordering from here again.

Written by
julie s. on
11/3/2013 |
Member since 2010
julie ordered from here over a year ago