Add $2.50 for EXPRESS shipping with tracking! Just add the following to cart:

http://www.luulla.com/product/73415/buy-tracking-and-quicker-shipping

It only affects the shipping costs for the first item (E.g. $5.50 for the first item, additional items are still $1.75)

What is my ring size?

All our sizes refer to US women sizes

Please refer to our ring size chart here:

http://i.imgur.com/yJnsD.gif

Please leave us a message at checkout with your ring size!

How long will it take to receive my order?

We ship within two to three business days of receiving payment.

Once shipped most orders take anywhere from 10 to 15 business days (excluding weekends and holidays) to arrive depending on the efficiency of your local postal service.

For orders of US $20.00 or more:

We ship these orders using regular airmail and will obtain an official proof of delivery from the post office.

For orders of US $30.00 or more:

We ship these orders using registered mail and will provide you with a tracking number once the order has been shipped.

What is this store's return and exchange policy?

We do not accept refunds or exchanges UNLESS. ...

An order ages missing in the mail.

This is only the case for orders of US $19.00 or less as orders of US $20.00 or more will be shipped either with proof of delivery or with registered mail which comes with tracking.

(Please wait for a month to pass before assuming your order has gone missing! Sometimes international orders can take a while) If that is the case please contact us and we will arrange for a refund via Paypal within three business days.

What happens if an item arrives damaged in the mail?

We take great care to make sure that our packages get to you safe and sound. Everything is bubble wrapped and packaged in bubble mailers. But accidents can happen occasionally and things can end up damaged.

If this happens please contact us immediately! If you mail us back the broken or damaged item we will mail you back a replacement free of charge.

What if my package is missing items I ordered?

We check all packages prior to sending them out but if you do find that your order is incomplete, please email us immediately with photos of the original package (both front and back) especially of the customs & insurance form on the back of the package as it will help us clarify how many of which items we've sent to you.

If it is a mistake on our part, we will compensate you for your missing items!

We are not responsible for orders if ...

1) The package does not arrive due to a wrong or insufficient address provided by the customer. So please make sure your address is correct!!!

2) The item doesn't fit. Please read the listing for each item carefully! Some items are only available in certain sizes! All sizes are listed using US sizes and most of our rings are slightly adjustable.

Still have questions?

Contact Us! We will make sure to get back to you within 24 hours on weekdays. We're here to help and answer any questions you may have :)

CHRISTMAS SHIPPING INFO & DEADLINES:

The Christmas season is always hectic! The postal service has to handle a huge increase in packages to process which can sometimes cause delays. To make sure your package arrives in time for Christmas please place your order on or before the following dates:

For standard shipping: December 1st

For express shipping; December 5th

Any order placed after these dates will arrive after Christmas!

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