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PapersBoard.com has a business model that includes a goal of 100% customer satisfaction with its products and services. While we are not at 100%, we are close. One of the revisions for such a high level of customer happiness is that we commit to honoring all customer requests for revision, if they are dis-satisfied with the final product that is deliver to them. This policy outlines the procedures regarding revisions.

Free Revisions: Most revisions that we make for customers are free of charge and pertain to the following conditions:

Any revisions that will not change the original order details or instructions. For example, a customer may wish for the writer to alter the sequence in which points are presented. These revisions are produced quite quickly.

If a writer has missed some of the instructional details, the final product will be revised to include those instructions. It is quite rare that this occurs, however, because the Quality Assurance department checks all final drafts against customer specifications.

Very occasionally, there has been some mis-communication between customer and writer, and the final product is not exactly as the customer wishes. We are happy to receive revision requests of this sort, and there will be no additional charge.

The company will also honor a customer request for a different writer for revision to be produced.

Fee-Based Revisions

If the customer requests revisions that constitute a change from the original order, there will be a charge based upon the amount of revision that must be done, because it will mean new work for the writer.

Sometimes, the customer does not catch an error on his/her original order, and the product is completed according to that error, the ensuing revisions will come with an additional charge, again because of the new work required on the part of the writer.

Placing a Request for Revisions

When you receive your final draft, you need to review it very carefully. Requesting any revisions is easiest at this point. If you see something you want changed, do not click the “Approve” button. Instead, click the link to request revisions. Provide a detailed account of what you want changed and submit it. Both your writer and the customer support department will receive that request. You can also contact the customer support department directly to provide your revisions requests.

If you do not request revisions before approving the final draft, you may still request revisions up to 7 days after delivery, or up to 14 days for a larger product. Again, if they alter the original order instructions, there will be additional charges.

If a customer requests a revision outside of the deadline parameters (7 or 14 days), it must be considered as a new order, and appropriate charges will apply. Also, remember that you will have to upload a copy of the final product because it will already have been wiped from our system.

Concerns about Deadlines: Free revisions require no additional payment and they will be competed immediately. When revisions require an additional charge, they will not begin until that payment has been made. This could impact the original deadline, and we ask for the customer do understand this.

Our customers are, by a huge majority, very happy with the initial final drafts they receive. We do not want them to ever feel, however, that they have to be even a little dis-satisfied with that product. This is why we urge customers to come forward quickly and request revisions that they want, so that we can do whatever possible to ensure satisfaction.

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