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Well most of them ask simple question which if they look around well they can find the answer. And yes it is true that resellers and dedicated clients send a lot emails or tickets than shared hosting clients

As though they may be a problem, Thats where grimhosting.com makes there best money ... Resellers... And people who buy WAY more then they need (although ive never understood that). I mean seriously, i have a client that has 4gigs of disk and 80 gigs of band... he uses maybe 300 megs of disk... and 3 gigs of band a month