Integrated & Specialized

As one of the largest and most respected providers of business process outsourcing services in the world, we are proud of our wide range of industry expertise and customized solutions that allow us to best serve our customers in every vertical. This in-depth knowledge comes from years of working hand-in-hand with the industry leaders; the blue-chip, global brands, we proudly represent.

Emergency Response

Trained and ready to respond in an emergency.

At iQor, we help our clients be prepared and resilient when any type of emergency occurs, whether it is an isolated gas leak or a major hurricane. Our contact center solutions are capable of tracking and directing consumers to the appropriate level of care during such emergencies. iQor's dynamic software configuration and flexibility allows companies to take advantage of the triage protocols embedded in our systems.

Capabilities

Customize workflows to meet each client’s unique needs

Quickly and thoroughly process and then document every call

Optimize the ability of call center staff to coordinate an effective response in an emergency

Support callers who need effective triage support and care advice on a 24/7 basis

Keep overhead costs low and focus on the individual who needs help

Elite Agents Handle Crucial Interactions.

To participate in iQor’s Emergency Response program, all agents must undergo a strict selection process, rigorous training and frequent recertification. Agents need to have a minimum tenure of six months within a program in addition to top notch performance before being selected to answer Emergency Calls. On a quarterly basis, 25% of the emergency agents get randomly tested for drug use.