I had two recent experiences that were the epitome of poor customer service. One was at a recent closing where the real estate professionals were bantering back and forth so loudly that the attorney and the buyer (the actual customer who is paying everyone’s salary at the table) couldn’t hear each other. The second was at a big box store where I had a less-than-enjoyable time picking up some…

“The Ranger Regiment is the U.S. Army’s premier large-scale special operations force, and is made up of some of the most elite Soldiers in the world,” according to goarmy.com. For the past two and half years, I’ve had the pleasure of having a Ranger work for me. His name is Miles McGuire and he’s currently my project manager. During our time together, Miles has told me stories…

I was in the middle lane of Interstate 75 about a mile south of Exit 312 heading north. I needed to meet Ashley at Exit 315. People were slowing in front of me, so I decided to merge left. I glanced left, saw nothing and began to drift into the next lane. That’s when I heard an almost immediate crunch. I whipped my truck back into the…

I have one of those aftermarket, Bluetooth- equipped, Kenwood stereos in my truck. Since I got it, everyone in the car is privy to my phone conversations. As I drove to Cartersville with my 18-year-old helper, I got a call from an investor looking to sell his two rental properties. Consequently, Lucas got to listen in on the call. The investor had two properties, which he had…

I was talking to one of our helpers while we were working together on a recent flip. I asked the 18 year old if he’d done any goal setting for the New Year. What he said next, I think, is all too common: “I don’t have time for goal setting. I’m too busy working.” How many of you have heard the saying, “Time is money?” I disagree with…

We’re buying a house over in Adairsville — one of those buy-it-in-less-than-a-week-type deals — which means that for things to move that quickly, everything has to line up just right. We got the house under contract Sunday, hoping to close it on Friday. Monday morning, my closing attorney ordered a title search. This is important for two reasons. No. 1, you need to make sure your…

I’m a firm believer in chiropractors, and I’ve been going to them since I was 5 years old. During that time, I have witnessed them do some remarkable things. I’ve seen them break fevers, stop vertigo, heal migraines and much more. One of the biggest of these things happened to me in Calhoun with Doctor Max Proctor. When I was 16, I was diagnosed with tendonitis in my…

The phrase, “One size fits all,” is something that should never be applied to your contracts. It’s very important that your documents fit the individual deal you’re working on. If you get on the internet and get a generic contract, it may have verbiage in it that’s not compatible with the laws in your state. You don’t want that. Each time you write a contract, the situation…

I wish you could hear the voice of the character I have inside my head. It’s that of a Scotsman. I’m not sure if it’s from a cartoon I watched as a kid or if it was one of Robin Williams’ alter egos. Either way, when something unsavory would happen to the Scotsman, his expletive of choice was “Ah shillelaghly!” And with what we just learned on a…

For Ashley and me, 2012 was a big year. We became full time investors, but more importantly, it was the year we started our family. It was late December 2011, and I was painting a huge master closet in a house in Cartersville, when I received a message from Ashley with an image of a positive pregnancy test captioned “Congratulations Daddy.” With a surge of emotions, I immediately…