Whitelisting Information

To ensure that you will receive your WND News Alerts, please read this page.

Because of spammers, Internet Service Providers (ISPs) and mail services such as Hotmail use filters to keep spam out of their customer’s email inboxes.

Unfortunately, in the ever-escalating war between spammers and ISPs/mail services, you and we are accidentally caught in their cross-fire. The result is that ISPs or mail services often filter out email that you specifically ask to receive, such as this newsalert. Some of our subscribers report that they never receive their news alerts.

It’s a shame to inconvenience you like this, but the spammers leave us no choice. After you subscribe to our news alerts, we recommend you take the following steps to ensure that you actually will receive it.

Please follow these three “whitelisting” steps to ensure that you receive legitimate communications from us.

1. Whitelist Us in the Email Program on Your Computer (ex., Outlook, Eudora)

Put our e-mail address (email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com ) into your e-mail program’s Address Book and any “approved senders list” or “whitelist” it uses. This will help to get the news alerts through corporate mail filters and other less-than-sensible blockers:

Most e-mail software now has both built-in spam-filtering and whitelisting features. You can also create your own special filters to accept and file incoming e-mail, and to trash other ones. See your software’s help menu for information about spam filters, whitelisting, and creating your own filters, so that you can indicate to your software to accept mail from email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com .

2. Whitelist Us in the Spam Filter Program on Your Computer (ex., McAfee SpamKiller)

If you are using third-party spam filter software on your computer (ex., McAfee SpamKiller) to augment your e-mail software, please indicate to that filtering software to accept emails from email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com .

Either add email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com to some kind of a white list (or a “good list” or similar name), or click to indicate that mail filtered into a “Junk” folder is not junk — all systems follow similar patterns, but the names may change. It is usually pretty straightforward, but you may need to search the software’s Help menu for a bit of direction.

NOTE: Since the e-mail software-and-filter on your computer is the very end of the line, our news alerts may be filtered out before it even gets to your computer. If you don’t get e-mail that you are expecting, your ISP or mail service may be responsible.

Increasingly, Internet Service Provides that deliver your email (ex., earthlink.net, comcast.net) and mail services (ex., Hotmail, Yahoo) are using filtering systems to try to keep spam out of customers’ inboxes. Sometimes, though, they accidentally filter the e-mail that you do want to receive. Even worse, they often do not tell you what they have filtered out, so you never know whether a legitimate email has been deleted.

Please do not blame your ISP or mail service. The volume of spam is enormous and the algorithms to figure out what is spam (and what is not) are complicated. So mistakes frequently do happen

Here’s how to add email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com to the “whitelist” of your ISP or mail service. However, the procedure varies from ISP/mail service to service, so find the one below that applies to you.

AOL

Place email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com in your Address Book. Check AOL help for details, if necessary.

Different versions have different features. For example in version 7.0, go to Keyword Mail Controls — after you select your screen name and left-click on “Customize Mail Controls For This Screen Name,” enter the above domains in the section “exclusion and inclusion parameters.”

For AOL version 8.0, select “Allow email from all AOL members, email addresses and domains.” Then left-click on “Next” until the Save button shows up at the bottom. Left click on “Save.”

Your Graymail folder contains all possible spam e-mail. The Graymail folder shows up on the Spam Control page only after you activate the “Filter” option. Before you activate that option, there is no Graymail folder.

Once you have enabled the Spam Control feature, they have created an e-mail addresses for you to send your feedback. If you receive e-mail identified as <> and it is not spam, please send that information to notspammail@attglobal.net.

Each ISP is a little different, but the idea is the same. ISPs usually provide help or instructions about whitelisting. But…

If you can’t find how to add our email address to a whitelist, call or e-mail your ISP’s tech support or postmaster@your-isp.com and specifically ask how you can be sure to receive all e-mail from alerts@email.wnd.com.

Determine what you would like done to the messages that match one of your filters. This generally fits into two categories, Override or Exclusive.

Override allows you to override your spam filters, including system spam filtering, and is handy when you have mail that is occasionally incorrectly marked as spam by the system spam filters.

Exclusive allows you to limit the mail you receive to only those messages that match your White List; all other mail messages will either be considered Junk Mail or automatically deleted. If you choose Exclusive, you will need to specify whether to keep the mail as Junk Mail or to delete the mail.

If you choose to delete all mail that does not match your White List, this mail cannot be recovered later.

Each mail service is a little different, but the idea is the same. If you can’t find how to add email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com to a whitelist, try adding itto your address book, or moving our news alerts message from the Junk folder to your Inbox or forwarding the message to yourself (if you’re getting it at all, that is).

If e-mail continues to be filtered out, call or e-mail your mail service tech support or postmaster@your-mailservice.com and specifically ask how you can be sure to receive all e-mail from email@alerts.wnd.com, alerts@email.wnd.com and alerts@alerts.wnd.com .

SPECIAL WARNING. You have the right to receive all of the emails you want to receive. However, be aware that most ISPs and mail services hire anonymous outside companies to determine what mail you receive — or don’t receive. In other words, anonymous companies, without your permission and without your knowledge, are censoring your emails. They are accountable to no one. Please click here if you wish to investigate this issue further.

NOTE: We are news professionals, not Internet technical experts. The instructions provided above may not be exactly correct. Please do not contact us with your technical questions about your email program or your ISP. If you have a technical question, consult the Help menu of your software, or contact a customer service representative at your ISP or mail service.