Ellen B., of Baton Rouge, felt so at ease with personal shopper Donna Greeno that she mentioned how apprehensive she was feeling about her husband’s upcoming hernia surgery.

“And then Donna told me that her husband had experienced the same kind of surgery,” Ellen recalls. “She really set my mind at ease about the recovery process, and by the time my order was placed, I felt so much better.”

But Ellen was absolutely shocked a few days later when she received a special basket of lotions, coffee and tea from Donna. “It goes beyond customer service,” Ellen says. “I don’t know what to call it. But I tell all my friends about it.”