The employees at a support position should have certain customer service skills which have been defined by the experts. These skills should be followed in any case if you are willing to face the customers in future.

You can have to face embarrassing situations without these skills and will simply not find those particular customers again who are not satisfied with your support services. The ultimate result of poor support services will be finding your business in nowhere.

Some specific customer service skills are accepted universally in the businesses to keep the customers intact. The support members should have to adopt these particular skills, and if they may achieve it, there will be amazing improvement in the behavior of the customers.

We are going to discuss these most important skills for the improvement in customer support services.

Which Skills Actually Matter?

Most of the customer service skills are taken lightly. It is assumed normally that there are generic qualities which should be found at this particular position. This practice is not helpful for those entrepreneurs and founders who are trying to develop their customer support team. We want to give you the basic introduction of some specific skills that will make your support employee “a person of excellence”.

Patience

This skill is considered to be at the top or near to it, otherwise there will be no chance of improvement.

It is the most important practice which should be adopted by the support employees. It is due to the fact that most of the customers contact you for support when they are frustrated. For tackling their frustration, patience is a must. Patience is also very important for the business itself as a whole because no business can be perfect in earlier stages, and there is a need of continuous improvement all the time. There is something new for the improvement after receiving every single call so, for keep learning new ideas and provide great and fast services to your customers, patience should be the priority.

Patience does not mean that you will perform below average. You must learn how to improve the services and take initiatives for achieving this goal.

Derek Sivers has his special views about slow services delivered by many companies. He says that customer service is an interaction which will give you the exact view of the query raised by the customer. You can take necessary action accordingly.

The dealing with the customers is a routine task and you will have to interact with them regularly. For handling frustrated and stumped customers, you must be patient. You must ensure during the whole conversation that the actual problem has been diagnosed and the exact requirement of customer has been identified.

Attentiveness

The ability of attentiveness, when you are listening your customers, has a great value when we talk about customer service skills. There are numerous reasons to consider this skill as a top priority.

Listening efficiently to a customer is very important to identify his or her actual requirement. Its Importance increases with the time for those businesses who want to be at the top in their industry.

The attention should be in both the direction when we talk about attentiveness. It means that you should be focused on customer interaction as a support employee and along with that, you need to understand what actually that particular customer wants from you.

We can give you the example of an online website. If the website visitor is facing some issues at dashboard, he will try to tell that he cannot see the search option or he is not able to find any particular feature at your dashboard. He will use numerous words and phrases for explaining his point of view. Now, it is up to you to see, whether there is a need of improvement in “user experience” or a prominence should be given to some features given there.

You have to understand as a support employee what customer actually wants from you and what he is saying.

Clear Communication Skills

Clear communication skills take you to the exact problem quickly. The customers do not want to listen stories from you so guide them specifically after identifying the problem quickly.

It should be clear to you as a customer support executive that there should be no ambiguity in your mind about the selection of words. You must not leave yourself in that situation where you have to apologize from the customer for any particular word or phrase.

If such situation happens, it becomes very difficult for the business to retain that particular customer with them due to miscommunication which leaves doubts in his mind.

Product Knowledge

Customer support executives are the face of your business and they must have deep knowledge about products which are provided to the customers.

The support staff should have the capability to give authentic information about the product to the customer. Along with that, they should be compatible for giving complete guidelines about particular product. It becomes important for customer support executives as they have to interact with the customer who may use it on a regular basis.

If you are not informed about your product comprehensively, you will not be able to help your customers out.

Positive Language

Most of the people do not feel about the negative impression which is created due to their word selection. Positive language has a great importance in customer support services. If you have some negative conversational patterns as a support employee, you will build up a negative image of the company. Some minor changes can overcome this deficiency and make you one of those employees who are always ready to give smile to the customers.

Language creates perceptions and if you are dealing with customers, the impression is huge. The selection of words in language should be well precised and target oriented. This selection creates positive or negative impression of your business although there may be no difference in the meanings.

Here is an example which will clarify our argument about word selection:

If your customer is interested in any particular product, but this product is out of stock at the moment and will be available after some time so at this point, you will have to be specific in your language. If you are using words like “we do not have right now” or “we cannot provide today” create negative impact and it will be considered as a negative language. Instead of these words, use phrases like “it will be available after a month” or “I can book your order on priority when this product will come in store”. These minor changes in word selection will create a positive impact in customers’ minds as they will be getting solution from you. On the other hand, unavailability of that particular product will give impersonal and abrupt feeling.

Acting Skills

There are some people in the world who cannot be happy in any situation and always complain about the products and services.

The situation can be complicated with these type of people, but support employees need to be cool and calm during these types of calls. To deal with these calls, there should be some acting skills also in customer support executives because these callers are just to pull you down. These acting skills will help you to maintain your cheery persona among callers.

Time Management

The natural tendency of many human beings that they take time when they are on a call. This issue can be related to technical support employees as well but there should be a limit or a bottom line where the discussion should be stopped. It is the duty of employees to sort out the issue and get the customers in quick time.

The trick behind this time management skill is to limit yourself at the customer’s level and do not try to give extra information. It will help you to manage your time efficiently.

Read Customers’ Mind

Face to face communications are not common now in the businesses and in some cases, the support employee do not hear the voice of the customer either. Even in these scenarios, it is expected from the customer support executives to read the minds of the customers.

The ability to read the emotional state of the customers is a part of behavioral psychology and it should be developed in the employees by the management to reach to the minds of customers. These skills are needed by personalization process because by adopting these skills, you can improve the personal experience of customers.

More importantly, it should be in your mind that if you are misreading the mind of the customer, a state of discomfort and confusion comes where you may lose the customer.

For taking accurate ideas about customer’s mind, you will have to estimate his current mood, personality behavior and for that, you will have to keep interacting with him at a maximum patience level.

Stay Cool Under Pressure

The ability to keep your head cool is very important in handling hectic situations. If you are able to handle the pressure in difficult situations and manage your mood accordingly, you will be in that particular situation after sometime where you can even influence others for something and offer some new options.

There are many customer support teams who behave excellently with the customers under pressure and keep them attached. Their behavior influences the customers to continue with the company and it increases their trust over the product.

The best customer support representatives are those people who take heated customers down and make them cool. It is their job to be “rock solid” in front of the customers who are thinking that their issue should be the biggest problem even in the eyes of United Nations.

Be Focused and Goal Oriented

Although, it is strange that this point is going to be discussed under customer skills, but it is extremely important for customer support executives.

Many customer service experts think that only the customer happiness cannot be the objective for the businesses. By doing this practice, the revenue will decrease which cannot be bothered by any business in the world.

It happens in those particular cases where support employees are left without identifying goals and assigning tasks to them. Customer happiness is important but business goals have to be achieved in any circumstances. Businesses are run for generating profits, not for giving happiness to the customers.

It is recommended for the businesses to come up with some proper guidelines in which employees should have been given freedom for handling customers according to them. But, they should have some defined targets of business in their minds as well. It is also important to mention that the ability of customer service department is to address the common problems of the customers and they are not allowed to let this target down.

Surprise Handling in an effective way

It is obvious that you will have to face some surprising situations in your career as a customer support executive.

The surprising situations are not covered normally in the guidelines provided by the company. These things happen in those situations where customer’s reaction takes you at that particular situation which has not been faced by you before. The customer can raise that particular problems as well about the product which have not been discussed or seen before.

Some decisions have to be taken by support employees before facing such kind of situation.

The first thing is that who should be the next for solving the particular question above you. You should define the logical chain so you will be able to forward the surprising problem to that specific person without delaying.

You have to decide what should be forwarded to the higher management. Will it be complete conversation, a specific part or your general observations?

You should be informed as a customer support executive about the way through which you will coordinate with your management and colleagues during the conversation.

These parameters will make your life easier and you will be able to handle surprising situations effectively and efficiently.

12. Persuasion Skills

A lot of people have not persuasion skills, but if they are support employees, they will have to adopt. It is due to the fact that there can be some queries in your inbox where customers have no issue with your product. They are just curious about your company. With the small effort, they will be ready to buy and use your product.

If you want to be customer support expert, you should master yourself in persuasion skills. After that, you will convince the customers and assure them that this specific product is prepared specially for you.

Persuasion means to convince the customer about the product. It is not a sales pitch; rather it is the effort to let the potential customers in and encourage them to purchase.

13. Tenacity

Determination is work ethic and there should be willingness in all employees to prove themselves. Avoiding shortcuts is a key through which you will be able to provide those kind of services which will give you prominence among others.

Numerous success stories can be told about customer service where a single employee decided that he will break the “status quo” and go for the help of the customers out of the way.

It should be in the minds of all employees that they are dealing with human beings who can be influenced, motivated and encouraged. You will have to be just fair and target oriented and you will become a part of a new success story.

Closing with Confirmed Satisfaction

It is requested to all not to relate this term with closing sales or any other related term popular among the sales and marketing departments.

It means that you have ended the conversation with your customer after confirming that he is satisfied with you, our company and about the product. The customer should have the feeling that he has been attended efficiently and taken care of.

The basic requirement of any customer is that the support employees should listen him carefully, address his issue efficiently and take actions accordingly. If this level has been achieved, it means that you have done your tasks efficiently.

There are three different levels of willingness which actually determine the customers. These are:

You did your effort to get it right.

You are determined to solve the issue and keep things on track.

The customer will determine what will be the right.

When a customer support executive listens from the customer that everything is set now, he knows that conversation has been ended and the customer is satisfied.

Willingness to Learn

It is confirmed that you are willing to learn more as you have reached at the end of our discussion and are still with us.

Willingness is a generalized term, but it is very important for those who want to make their career in customer services.

The people, who do not want to learn, improve themselves or are not able to help customers, will not be able to sit in the front row and left behind. Only those people can be successful who learn on a regular basis and never say “No” to learn new things.

All this discussion is to help the support team. This information will give the direction to customer support executives how to improve themselves and provide maximum support to their customers. We are hopeful that these lines will help the customer support representatives to grow in that particular way where customer happiness and business goals can be achieved simultaneously.

Web traffic these days is relentless. The marketing geniuses are always pursuing new ways to bring traffic to their eCommerce websites, and help them find something they take a fancy to. Being a part of this vast eCommerce multiverse, you know these details to be true. The most effective technique to convert a hot lead into a purchase, is to offer live chat support to your customers. If you are not the one to be convinced by flowery language, then let us present you with some statistics that are extracted from an international survey conducted with ethnically diverse participants.

73% customers are satisfied through live chat, ranking it top among all support channels.

83% customers need assistance of live agent when making an online purchase.

38% customers were known to make purchase after a good live chat.

90% customers appreciate live chat.

63% customer returned to the website they knew to be offering live chat.

These are some of the facts that shows that offering live chat support services is beneficial to customers but companies also benefits from it as the orders will be more accurately and specifically placed. Through live chat services customers get a better idea of what to expect of the product/ service they are ordering thus any room for misconceptions is essentially removed. A manuscript of the conversation sent by email helps customers remember what got them interested in said product and they can return at their convenience.

Your online store will boost considerably with a live chat service option. Better yet, choose Emenac Call Center Services for your live chat support provision because we offer everything and on a reasonable price too. Our skilled live agents have a type speed of 85 wpm and our services are always industry specific. Our live chat option is presented with:

“Emenac Call Center Services Has Finally Come Up With an Innovation Method for Call Answering”

Canada, Ontario, May 31st 2017 by Emenac Call Center Services.

Good news for the call center industry! Emenac Call Center Services has finally come up with a much better and convenient method of providing call answering services.

One of the leading names of the call center industry, Emenac Call Center Services has finally started to follow a brand new approach of handling heavy flows of inbound calls. The all new collaboration system has reduced the need for departmentalization. Instead of routing calls to multiple departments, EMENAC CALL CENTER SERVICES has made small teams of well-informed agents who can immediately answer all sorts of queries and eliminate the need for going through multiple departments and wasting time.

Businesses of today can now experience a heavy retention rate and a greater lead generation ratio, thanks to Emenac Call Center Services for coming up with the unique idea of providing software and team collaboration system. Stakeholders and decision makers can finally stay away from hectic and time consuming procedures. Technical support, aftersales services and business hours answering service has now become easier and convenient for everyone.

Emenac Call Center Services has opened new doors for businesses of all kinds. Customers can finally enjoy hassle-free customer care support services. The society needs to go with the newer methods of call handling procedures and collaboration system is one of them. Thanks to Emenac Call Center Services for coming up with this amazing idea and providing everyone with a much better way of handling their gratified customers.

24/7 Customer Support & Care Services

“Emenac Call Center Services helps strengthen your relationship with your precious clients by always being there for them. Whether it’s the process of receiving calls or responding to emails”

Customers are the reason many businesses survive and prosper in their respective industry therefore, it is important for decision makers to maintain a well-organized customer support services and care services. Emenac Call Center Services helps strengthen your relationship with your precious clients by always being there for them. Whether it’s the process of receiving calls or responding to emails, we have a team of highly trained specialists who make sure to be there for your gratified customers around the clock. We don’t believe in keeping our calls on hold and we accomplish that by maintaining a well-connected telephone network. Emenac Call Center Services has the infrastructure to easily entertain your clients anytime and from anywhere.

Our brand specialists believe in connecting with your clients rather than just limiting themselves to providing information. We have a team of dedicated and flexible conversationalists who make sure to keep every single one of your clients pleased and satisfied. We specialize in providing the best technical support, order taking facilities, help desk and welcome and feedback calling services via our top notch overflow call handling and urgent call handling amenities. No matter how many calls your business receives, we always have a customer support representative ready to take your calls with the same level of compassion and professionalism every time you approach. Being an Emenac Call Center Services client, guarantees your business happy and satisfied customers.

It is very important to be a multitasker in today’s highly competitive industry and that is when the trained and experienced virtual receptionists of Emenac Call Center Services come to aid. We know you can’t always be able to handle every single task with complete effectiveness and that is why we train our agents according to your product and services in order to help you generate positive results. Whether you need help with scheduling, workforce management, setting appointments or managerial or administrative support, Emenac Call Center Services is always at your service. Our fast, well-educated and extraordinarily trained virtual assistants study your product, your business and your services before officially taking over. We believe in perfection and that is why we never leave any stone unturned.

Whichever type of business you own, there are instances when third party assistance is required especially when it comes to managing large workforce or other petty issues and procedures. Our virtual assistants provide the best help and support by making sure nothing goes missing or unnoticed. We believe in allowing you to focus on other important things while we take care of all your other less important tasks. We have separate teams trained for different kinds of tasks therefore, you are always in good hands. The image of your business means everything to us once you make us your virtual receptionist.

Call Center Services (Inbound and Outbound)

We understand that customers can call anytime around the clock that is why our agents are always on their toes, ready to assist, answer and handle your business calls. Our telephone lines are backed up with features such as three way calling, intelligent reporting and power dialing.

Leading the call center industry for the past 13 years, Emenac Call Center Services is known for its eccentric inbound and outbound call center amenities. As far as the inbound services are concerned, our infrastructure and equipment is specially designed for overflow call handling, urgent call handling, after hour answering service and the best order taking facilities. We provide excellent call center services and never assign our team to work on your product or services until they have completely studied the pros and cons of your business. We understand that customers can call anytime around the clock that is why our agents are always on their toes, ready to assist. Once you handover your clientele to us, be advised that every single one of your customers will be accommodated with complete proficiency through our exceptional customer support services.

The Emenac Call Center Services outbound services also excels in the industry because of the top infrastructure and equipment of the company. Our telephone lines are backed up with features such as three way calling, intelligent reporting and power dialing. We believe in maintaining the quality of every single call made. Whether its telemarketing, sales survey, after sales services or research based calls, we always have the best representatives ready to assist you. Besides from having top notch infrastructure, we also have a lineup of dedicated and flexible agents who are excellent at retaining customers and generating sales.

Businesses today has more competition and more opportunity than ever to expand their operation and customer pool. But this expansion had a pillar supporting it, one of vital importance i.e. flawless customer care department. Outsourcing to an external customer contact center like Emenac Call Center Services might help you deliver the customer support your patrons deserve. And this is how.

With the ever growing popularity of internet and social media, it’s hard for businesses to keep up with the demands of the customers in a timely and efficient manner. Emenac Call Center Services can help these businesses to be all time accessible to their customers. Emenac Call Center Services is an equipped modern day customer contact center with the capacity to answer all customer queries. The quality of service will remain supreme on all channels.

We have been providing a large number of customer support services to businesses for over a decade to bridge the communication gap between our clients and their customers. We offer call handling services, live chat support services, social media customer service, email support services, technical support, phone help desk, phone order taking services, and telemarketing /outbound services to a number of corporate members, regardless of the extent of their operation.

We can work for as much as 24 hours every day of the year because of our 24/7 service availability, thanks to our call center agents. Our skilled customer care agents have the right skill set that’s includes technology advancement and behavior properties to the best accommodate the customer who reach out to our client brands.

At Emenac Call Center Services, we don’t simply answer phone call queries but we collect the customer data and analyze it, evaluate it to take measure to boost the market value of customer’s brand by adding good will to the reputation of business. The analysis points out how to develop client’s brands and which aspects of a product/service needs improvement. This is something an in-house phone answering staff do not have the resources for.

Outsourcing is a budget safe, efficient move that has been proven to be of invaluable insight into business development. Partnering up with Emenac Call Center Services can mean the benchmark progress of your business.

The world is forming a global culture, which means that in every part of the world there are people from all ethnicities, color and social standings. Behavioral scientist have done studies that show that same language is likely to give strangers in a foreign land a sense kinship.

A contact center service provider represents its client brand to the people of the world. If an agent can speak in a same language as the caller, s/he is more likely to be trusting of the agent to guide him/her right. Emenac Call Center services claims itself to be a contact center of the modern century, which is why it cares for ethnically diverse families. While recruiting agents for our contact center we tend for the people who have the skill set corresponding to the location of the client company. We do our research in local interests, slangs, belief, and every other characteristic that defines them. Like in Miami, USA a whopping 70% population speaks Spanish.

If our client company is in Miami then we prefer the candidate who is bilingual, capable of flawlessly conversing in Spanish and English. Emenac Call Center Services reserve quota for minorities, immigrants and disable people and nurture their needs during the period they work for us. Management of diverse workforce can get tricky but with constant supervision and compliance it reaps great benefits. We retain the employees we hard, because they can relate to the people and understand them on a genuine level.

As a community-oriented and humanist organization, Emenac Call Center Services is always a believer that boundaries and skin does not define talent. And encourages its fellow contact to rise above the superficial and develop their recruitment strategy around merit.

What we can do best for businesses

We are specialized in customer support services not because we offer customer care services to the businesses but we offer customer contact center solutions as well as industrially adept call center agents to the businesses by investing best of your recruitment services which enable us to hire customer care agents not just call handlers and receptionists.

Here we have classified our call center agents in three different sections:

Phone order taking services are the most sensitive point when it comes to take phone calls done by customers, you can say it’s the breath for business to go on. But, are your customer care agents doing their work efficiently to convert every call into potential business customer?

This might sound like a lot of work for small scale businesses but it is also an opportunity for progress. Even larger corporation can expand their sales target without even having to stay operational to cater all customers day and night. Not when Emenac Call Center Services is offering a much smarter and price effective alternative. Your company can outsource your order taking services to us and never worry about any missed sales opportunity again. And if keep on reading, you will agree that it is indeed a smart alternative.

Round The Clock Service Order Taking Services

Emenac Call Center Service can entertain your order line as long as you wish. Your firm may remain closed for the weekend or holidays and yet our order taking phone handlers will cater to your customer’s incoming orders. With almost all brands offering 24/7 services, the customers have all but forgotten things like inappropriate time. Your firm can rank in major business leagues by being more accessible to customers.

Order Entry & Processing for Businesses

That’s an obvious one. But we do order entry promptly as order is confirmed by the customer. Later we track an order’s progress until it’s delivered safely in the customer’s custody. We also monitor the present stock to know beforehand if shelves need replenishing and see which product are moving slow, so we can devise promotional campaigns.

Complete Guidance throughout the customer lifecycle

Not every customer reaches out with mind all made up, Emenac Call Center Services’ skilled phone order taking agents determine customer’s wants and guide them accordingly. When customers decide what they want they are further guided about the aspects and features of their product and how it will benefit them.

Multichannel Order Taking Services over phone, web chat and email

In present times, our phone ordering taking service is no longer limited. People like living in digital age which is why they prefer online mediums for shopping. If your firm has an e-store or if you are selling your product/service on social media, our call center agents will cater to customers online as well; through emails, live chats and even video conferences if required.

Budget Effective services to help you run business Smoothly within Capital

If a firm choses to engage an in-house order taking team, it will need both equipment and workforce. It’s safe to say this approach will incur more cost with repairs, upgrades of equipment. Workforce will also be needed to hired, trained and supervised not to mention the wages and benefits. You can let Emenac Call Center Services worry over that and run your business far easily.

Email Customer Support.

No one wants to lose its potential clientele and that is where a well-monitored email customer support system is required. After sale services are very important to majority of the customers that are either not well-informed about a particular product or service or like to get reminders from time to time. A well-managed email support system builds a sense of loyalty by providing clients with the required amount of information at the right time. The hardworking agents at Emenac Call Center Services makes sure no email of yours go un-answered. Having no email support has a number of long-term setbacks and inconveniences for the clients.

When clients are not being attended on time, there is a good chance they will shift to other products or services. In order to save your company from facing any such problem, the agents at Emenac Call Center Services help in providing services such as inquiry handling, product promotion, customer care and order processing with complete effectiveness. Without a well-connected email support system, companies may have to come across issues such as, increasing overhead costs and responsibilities for the in-house management staff. By letting EMENAC CALL CENTER SERVICES handle your emails, you get to save both your time and cost to a greater extent.

Now a days, it is very important to fulfill the needs and demands of your potential customers. One small delay in communication can lose them to your competitors. Our team of customer care specialists are flexible, thick skinned and always there to assist you. Having a well-connected email support system makes most of the work easy and manageable for sellers as well as buyers. EMENAC CALL CENTER SERVICES provides a multi-channeled email support system with a team of dedicated and well-equipped agents having all the modern technology and a great degree of knowledge. Our team is always ready to answer queries, solve problems and provide your clientele with the right type of help and assistance.

Phone Order Taking Services with Customer Support.

We have a huge network of well-connected telephone lines and a team of highly skilled customer representatives who work on a 24/7 basis to make sure no procedure gets delayed. We understand the importance of customers therefore, we make it our duty to accommodate them in the best possible way through crystal clear voice and well-trained agents. Emenac Call Center Services has helped many small scale businesses stabilize and large scale businesses expand and is still on the mission to provide you with the competitive edge that you deserve by lending you our exceptional call center services anywhere, everywhere.

The highly trained agents at Emenac Call Center Services are fully adept to the changing trends and potential tactics of social media. You don’t have to go through the hassle of managing your multiple social media accounts and websites yourselves. Our specialist staff members can save your precious time by managing, promoting and stabilizing your virtual image. You not only get to enjoy popularity, but can also enjoy an increase in lead generation and an overall expansion of your business. Our agents know what, how and who to target at any given time and we are competent in phone order taking services therefore, you are in good hands once you become an EMENAC CALL CENTER SERVICES client.

When it comes to virtual service industries, EMENAC CALL CENTER SERVICES stands among some of the prominent names. We have helped startups become stable and lead established businesses towards expansion. Our motto is to provide your product, business or brand with an impactful image on the web. This way, you can finally be able to enjoy an increase in sales and a bright future ahead. Our agents can take care of your customer queries, marketing and promotion on a 24/7 basis. It is not always feasible for busy decision makers to take care of various social media accounts and websites and that is why we have assembled a team of specialists for your assistance. The Emenac Customer Support team has the right type of team for all your web related inconveniences.

Social Media Support Services and Phone Order Taking Services.

Many popular websites and social media portals such as Facebook, LinkedIn, Twitter and YouTube are playing a major role in providing businesses with the right kind of boost. These days, it is important for your idea or business to have some kind of virtual existence and that is when our trained media support service team comes into picture. The more stable and bigger your business is, the more difficult it becomes for stakeholders to manage. In order to maintain a steady channel of digital marketing and competitive research, it is important for any business entrepreneur to take help from the specialists at this job.

We believe in connecting with your customers rather than just providing them with information. We help maintain good relationships by assigning our brand specialists and professional trainers on your task. We have the infrastructure and the team to handle all sorts of calls as well as other areas such as emails, website queries and social media messages on a 24/7 basis. We are confident enough to provide you with the right kind of call center services no matter which business industry you belong to. We have been helping businesses thrive for the past 13 years and are still on the go to help you flourish.

Our personalized phone answering services have been designed keeping your business needs in mind. Our call answering services are set according to your business and market niche. As far as the agents are concerned, they are specifically trained to deal in your local lingo. Besides from that, we also provide you with a dedicated phone number that you can use to advertise as well as divert to your local business number. We will answer your phone calls in your company name exactly like your local company receptionists. With our social media team, the customers and regular callers will receive good quality social media customer support services with complete consistency.