topic Re: 100 Mbps Broadband spped is a joke only getting 13Mbps in Broadband & Telephonyhttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284060#M43841
<P>You could take it to the Supreme court if you want, but really all you probably need to do is ask to end the contract?&nbsp;</P><P>&nbsp;</P><P>I'm all for fighting for our rights, but it seems a bit churlish when you're already being given them? The contract says get X for Y. If you don't get X then you don't have to pay Y.&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Peter Gillespie</P>Wed, 26 Jul 2017 09:46:00 GMTpetergdownload2017-07-26T09:46:00Z100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/281716#M43746
<P>Hi,&nbsp; just called Optus about my poor 100Mbps broadband speed. I am getting download speeds between 6Mbps to 13 Mbps. Even though I am paying for 100Mbps Optus is only supplying speeds of a 20Mbps plan. Rang Optus and was told that there were upgrades happening and that I would have to put up with these poor speed for upto 12 months of my contract. When I asked for a more definate time line the call centre staff informed me it was too hard to determine. As I work in the IT industry I find this highly improbable as there would have been set a complete timeline for upgrades and target dates for each section of the upgrades. I have already lodged a complaint with the Federal Communications Ombudsman and will lodge a complaint with Fair trading as they are in breach of the contracted speed that they have agreed to supply. 12 months is not a reasonable time frame in the contract to deliver speeds that are not acceptable.</P><P>I would recommend more people go to Fair Trading if they are having problems with speed as this may be in violation of the Australian Consumer Law. NSW Fair Trading and the equivalent in each state will have more power than the ombudsman as well.</P>Sun, 23 Jul 2017 23:03:08 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/281716#M43746dfarrugia2017-07-23T23:03:08ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/281807#M43747
<P>Are you of FTTN? NBN? Optus Cable?</P><P>&nbsp;</P><P>Currently the NBN is being rolled out. Optus has no direct control over when the NBN does stuff. Optus cable is also being decomissioned (junked) as the NBN rolls out. Currently its a transition phase and its going to take a few years for it to settle down.</P><P>&nbsp;</P><P>The ombudsman can't force Optus to give you the speeds contracted (its just not there to give). They can provide help with exiting your contract if you want. First thing is to stop paying for the 100Mbps speeds. Request something closer to what you are actually getting. Optus tend to put customers on a $0 100Mbps speed pack in this situation (if you're not yet on the NBN) which basically means they'll give you the best speed they can.</P><P>&nbsp;</P><P>Optus will also generally let you exit your contract if they can't provide the speeds contracted for. Less so if you are on old tech, more so though if you are on the NBN and want to go elsewhere.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Peter Gillespie</P>Mon, 24 Jul 2017 01:33:17 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/281807#M43747petergdownload2017-07-24T01:33:17ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/283237#M43813
<P>They're definitely not the best results <LI-USER uid="195780"></LI-USER>. Am I able to confirm if this is something that you've raised with our tech guys on 131344 so that it can be investigated?</P>Tue, 25 Jul 2017 17:46:17 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/283237#M43813Aman_B2017-07-25T17:46:17ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/283962#M43833
<P>Hi,</P><P>&nbsp;</P><P>Currently on Optus cable broadband. NBN is not coming to my area for about 2 years. Safe liberal seat in the bible belt(sux). I am paying for speeds of up to 100Mbps. I have not called on the tech line and when asked to get transfered, the typical respnse as is with all call centres now is to flatly refuse and then just ignore you. I have gone to the ombudsman but I will be going to Fair Traiding as this is a contracted speed it will fall under Australian Consumer Law, and should be recognised as unacceptable service.</P>Wed, 26 Jul 2017 08:17:17 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/283962#M43833dfarrugia2017-07-26T08:17:17ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284060#M43841
<P>You could take it to the Supreme court if you want, but really all you probably need to do is ask to end the contract?&nbsp;</P><P>&nbsp;</P><P>I'm all for fighting for our rights, but it seems a bit churlish when you're already being given them? The contract says get X for Y. If you don't get X then you don't have to pay Y.&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Peter Gillespie</P>Wed, 26 Jul 2017 09:46:00 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284060#M43841petergdownload2017-07-26T09:46:00ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284086#M43847
<P>Hey <LI-USER uid="195780"></LI-USER>, can you please send me a <A href="http://yesopt.us/pmhannah" target="_blank">PM</A>&nbsp;with your full name, DOB and account number so that we can take a look into your options?</P>Wed, 26 Jul 2017 10:47:16 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284086#M43847Hannah-L2017-07-26T10:47:16ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284105#M43851
<P>Having the same problems, happens to coincide with 3rd party info sharing.</P><P>&nbsp;</P><P>Last speed test results:</P><P><A href="http://www.speedtest.net/my-result/6486915435" target="_blank">http://www.speedtest.net/my-result/6486915435</A></P>Wed, 26 Jul 2017 12:44:54 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284105#M43851ZiggyW2017-07-26T12:44:54ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284106#M43852
<P>Hey <LI-USER uid="197829"></LI-USER>, are you on Cable or NBN?</P>Wed, 26 Jul 2017 12:50:39 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284106#M43852Hannah-L2017-07-26T12:50:39ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284108#M43853
<P>Cable</P>Wed, 26 Jul 2017 12:55:19 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284108#M43853ZiggyW2017-07-26T12:55:19ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284110#M43854
<P>Is that with the standard 30/2 speed profile or 100/2, <LI-USER uid="197829"></LI-USER>?</P>Wed, 26 Jul 2017 12:59:16 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284110#M43854Hannah-L2017-07-26T12:59:16ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284111#M43855
<P>Considering this post is about the 100Mpbs cable, it can safely be inferred that's what it is.</P>Wed, 26 Jul 2017 13:01:07 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284111#M43855ZiggyW2017-07-26T13:01:07ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284135#M43857
<P>Hey <LI-USER uid="197829"></LI-USER>, I've replied to your previous post.&nbsp;</P>Wed, 26 Jul 2017 18:16:08 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/284135#M43857AlexRH2017-07-26T18:16:08ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/309913#M44711
<P>Hi. I am on the 100mbps plan (NBN). I am lucky to get 200kbps, even late at night. Wait time on the phone for assistance is 30mins plus. Can someone from optus help please? Thanks</P>Tue, 29 Aug 2017 12:19:04 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/309913#M44711MJH22017-08-29T12:19:04ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/309975#M44716
<P><LI-USER uid="211504"></LI-USER></P><P>&nbsp;</P><P>Optus people pop in here occassionally, but tech support isn't usually dold out. You're better with phone (desite the wait) or you can try LIVECHAT.&nbsp;</P><P>&nbsp;</P><P>Your speeds suggest you have a fault in the line somewhere. What technology is your NBN? FTTN?</P><P>&nbsp;</P><P>You should get in contact with Optus and:</P><P>&nbsp;</P><P>1) Get them to check the line speed to the modem</P><P>2) Get them to tell you what likely best speed you can get</P><P>3) Stop paying $20 for a speed pack your not getting (ask for a refund for prior months)</P><P>4) If they can't fix the issue (usually they will just ask you to turn the modem on and back off) then get them to lodge an inspection/case with the NBNCo.</P><P>&nbsp;</P><P>All this assumes you are testing your speed on a wired connection. If its a wifi connection then its also possible your wifi is not set up correctly.&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Peter Gillespie</P>Tue, 29 Aug 2017 23:13:21 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/309975#M44716petergdownload2017-08-29T23:13:21ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/310064#M44719
<P>Thanks mate. I'll do that. I appreciate the info. Cheers</P>Wed, 30 Aug 2017 02:56:06 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/310064#M44719MJH22017-08-30T02:56:06ZRe: 100 Mbps Broadband spped is a joke only getting 13Mbpshttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/310156#M44723
<P>Hi <LI-USER uid="211504"></LI-USER>, our NBN fault management team would be your best point of contact → 1300300427 however we do have the ability to perform a couple of checks on our end. If we can identify a possible line issue, we can always refer you on directly to our case management. Feel free to send us a PM with your account details; we're happy to run through your options.</P>Wed, 30 Aug 2017 06:45:32 GMThttps://yescrowd.optus.com.au/t5/Broadband-Telephony/100-Mbps-Broadband-spped-is-a-joke-only-getting-13Mbps/m-p/310156#M44723Dan_C2017-08-30T06:45:32Z