In today’s world, customers expect 24x7 service and support across multiple channels and platforms. This means that organizations need to become more digitally-focused and interact with customers in real-time via social media, chat, and mobile devices. Digital transformation can help organizations improve a number of metrics including customer lifetime value, net promoter score, agent satisfaction, and revenue.

The live webinar will explore how organizations can leverage multiple digital channels and new technologies to improve customer experience and how to implement an enterprise-wide focus on digital transformation.

Key points:

Why organizations need omni-channel customer support

How to optimize customer service and support for mobile customers

Proven strategies for increasing revenue across industries

How AI technology can improve customer experience and agent efficiency

Best practices for implementing digital transformation in your organization

Mathew Philip is based out of Bangalore, India. He leads the charter of growth from alliances and strategic partners in the region, working closely with cross functional teams within and across the partner organization. With an experience of more than two decades in the IT industry in India, Mathew has done multiple leadership roles in sales as well as strategic alliances.