This one-day training session will introduce delegates to the concept of KPIs (Key Performance Indicators) and the value they can provide when used properly. The course will give attendees confidence when defining KPIs to measure and monitor – to ensure they are measuring the correct values that will unlock the most useful insight. By the end of the day you will have amassed the skills to use specific techniques to ensure you are getting the most out of your data.

This KPI Definition course covers the following topics, in particular the ‘seven-step process’:

Introduction to KPIs

SELECT: Choose what’s worth measuring

COLLECT: Gather data which has integrity

STORE: Manage the data so it’s quick and easy to access

ANALYSE: Turn the data into information

PRESENT: Effectively communicate the information

INTERPRET: Translate the information into implication

APPLY: Decide how implication will become action

KPI Definition Goals:

By the end of the day delegates will be able to implement the seven-step process to define their KPIs. They will be able to understand how to translate their KPIs into data and then enable both action and improvement on that data.

KPI Definition Prerequisites:

There are no prerequisites for this KPI course.

KPI Definition Audience:

This training course is aimed at those who are responsible within an organisation for setting the targets and goals that will be measured to define success.