Shipping & Returns

Free Delivery to the UK

All items purchased from the shop
qualify for Free Delivery if delivered within the United Kingdom.

Free Gift with software orders over £15

We offer a free gift for all software orders over £15. The value of software on CD or DVD must be £15 or over to qualify for a free gift, subject to stock availability. We reserve the right to exchange the advertised gift for one of higher value should our stock be insufficient. All free gifts are not covered by any warranty - the gift will be added prior to dispatch of your order so there is no add the free gift to your shopping cart.

Delivery to the UK

All products will be sent First
Class via Royal Mail, except PC Systems and PC Base Units which will be sent via
Parcelforce on a 48 hour delivery service.

Delivery to Europe and Worldwide

We ship to Europe and countries across the World for a flat fee of £3.99. Delivery is usually within 4-11 working days. Please note we do not ship PC systems or Skype USB Desk-Phones due to weight restrictions.

Returns

Before shipping all CDs and DVDs
are checked and verified. Should a disk be faulty on receipt we
will replace and may request the faulty disk back before
a replacement is issued.

Please note all hardware compatibility with Linux distributions is up to you to
research, we are not responsible if the Linux distribution you choose
is not compatible with your hardware.

If we request items to be returned to us for inspection, we will issue a Returns Authorisation Number (RAN) after receiving an email entitled "RAN Number Request" via the Contact Us page. Any returns sent to us without a RAN number will be refused.

Warranty

All PC
Base Units come with a 12 month RTB (Return to Base) Warranty. This warranty requires that the
customer is responsible for the cost of returning the unit for
repair.

All other non software products come with a 12 month manufacturers warranty.