We purchased a car from Carmel in December 2011 sight unseen because we live in South Carolina. The saleman stated several times there was nothing wrong with the car only to discover on delivery that the drivers side window had a bad motor. Our cost to fix this was $600. The dealership ignored our phone calls, certified mail and BB complaint. We should not have had to pay $600 in addition to the car to fix something that was wrong while on sale at the dealership. Very upset with this dealership/owner/sales manager and will never recommend them to anyone, we're still deciding on a lawsuit in small claims court

Don’t let them fool you! We bought a car from Carmel Motorsport in March 2010 despite the fact that it came without a warranty (like every other dealership offers – at least a 30 day warranty). We trusted the salesman, manager and owner (and decent price)… all talked about superior service, quality products, high standards, their “rigorous quality inspection standards,” etc, etc, etc. 4 weeks later, our new BMW died! We took it to a BMW service department only to find out the car had ongoing problems. When we contacted Carmel Motorsports, the manager pretty much told us “oh well, we wouldn’t fix something like that during our inspection.” The salesman told us “they don’t even really do inspections here… my last day here is Friday because I can’t take all the complaints and problems we deal with here. I’m going back to my old dealership where we had funds to take care of problems and keep customers satisfied.” DO NOT BUY FROM THEM! There were problems with the vehicle they sold us, they knew about them yet didn’t tell us when we purchased the car. Further action has been taken. DO NOT BUY FROM CARMEL MOTORSPORT! There are deals just as good from other dealerships that offer warranties with their cars and stand behind their products – Carmel Motorsport DOES NOT!

claimed iconBusiness Response03/15/2011

To Whom It May Concern, in response to this review, the facts are as such: The person that actually bought this vehicle is J.W. At the time of delivery he was offered an extended warranty but declined to purchase - he elected to buy the car &quot;AS IS&quot; with no warranty. We agree that it is unfortunate that four weeks after purchasing this six year old vehicle it would not start, but the entire 80 days this car was on our lot we did not encounter one problem. Bottom line - any warranty that comes with a six year old car has to be paid for by the customer and he declined to do so at the time of delivery. As for the disgruntled salesman, he was terminated for poor sales and customer service shortly after this incident. Finally, there is no reason to lie about taxes. In Indiana when you purchase a vehicle you only pay taxes on the difference between the two vehicles. (Example: 20k car minus 15k trade = pay taxes on the 5k difference) There is no way for us to know the tax laws in every state; we can only tell you how Indiana handles it. If your state has an agreement in place with Indiana to reciprocate sales tax, as most states do, then you will get a credit for the tax you paid in Indiana at the time of purchase. Again, this would be up to the consumer to know and understand the tax laws in the state in which they live, not for the dealer to know tax laws in all 50 states.

I had to drive 2hrs to pick up a car I hadn't even seen. The pictures didn't do it justice. VERY VERY nice and the dealership was incredible. They treated me like family. Thank you and I am sending my family and friends to buy from you!!