Thursday, February 9,
2012Washington DC Metro Headquarters at
Gallery Place

Program
Summary: Are there successful models
that help organizations survive and prosper in
this difficult economy? Join us on the
evening of Feb 9 for a free meeting to hear
from Dr. Harry Hertz, Director of the Baldrige
Performance Excellence Program. Dr. Hertz will
walk through data and evidence that has been
gathered from the many Award applications,
applicant analyses, and external studies since
1988.

According to NIST Planning Report 11-2,
December 2011, the Baldrige Program's
benefit-to-cost ratio is 820 to 1. To arrive at
this ratio, they compared the benefits received
by the 273 Malcolm Baldrige
National Quality Award applicants
from 2007 to 2010 with the cost of operating
the Baldrige
Program.

Millions of copies of the Baldrige
Criteria having been downloaded
worldwide. Come to this session to better
understand the tangible benefits that have been
observed and discuss why they have been
achieved. Most importantly, better
understand how these benefits might be
available to you and your
organization.

Speaker
Biography: Dr. Harry Hertz is
responsible for the Baldrige National Quality
Program that administers the Malcolm Baldrige
National Quality Award. Prior to becoming
Program Director in 1996, he served as the
Program's Deputy Director from 1992-1996. Dr.
Hertz has been with the National Institute of
Standards and Technology since 1973, originally
as a research chemist, and then in a series of
management positions including Director of the
Chemical Science and Technology
Laboratory.

Dr.
Hertz has made presentations to a wide variety
of audiences on the Malcolm Baldrige National
Quality Award, its criteria for measuring
performance excellence, and on health care and
education quality improvement. He is the author
or co-author of over 50 publications and holds
one patent. He has a B.S. in Chemistry from the
Polytechnic Institute of Brooklyn and a Ph.D.
from M.I.T. Following graduate school, Dr.
Hertz spent two years as an Alexander von
Humboldt Fellow at the University of
Munich.

He
is a Fellow of the American Association for the
Advancement of Science (AAAS) and an Honorary
Fellow of the American College of Healthcare
Executives (ACHE).

Registration: The event
is free of charge. Participants are invited to
pre-register at the ASQ Section 509
website: Performance
Excellence SIG Meeting Reg - Feb 9th and
attend the networking portion of the meeting,
which includes free pizza and soft
drinks.