"Perfect Stay"

5

mare21aj, San Antonio, Texas
27/12/2018

We are a Best Western family for life! Ms.Carmen and her staff will make your stay enjoyable and do their very best to meet your every need. When they smile and ask " how are you today" you can tell and feel they truly mean it.

Carmen K, Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you for the rave review. Carmen is the Manager that we can all look up to. We are so happy to work with her and meet the needs of our guests. We look forward to seeing you again next time you're in the area.
Best Wishes,
Kayla

"Fantastic experience!"

5

GrandTour10078431036, Jacksonville, North Carolina
09/11/2018

Staff was extremely friendly and helpful. Our stay was not for fun but for a death in our family. Staff were very considerate and helpful to us. They asked every day of our stay if we needed anything or could help in any way. We highly recommend this hotel!

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you for the rave review GrandTour10078431036! I am happy to see that you enjoyed your stay so thoroughly. We look forward to seeing you during your next trip.
Best Wishes,
Kayla

"Awesome experience"

5

01/11/2018

My associate and I stayed for 10 days on a business trip. The staff was such a pleasure to see in the mornings and late nights. I must say Carmen Knight is a true professional with outstanding hospitality skills! I can tell she really enjoys making sure the facility is spotless and the guests are happy. BW is lucky to have her! I also want to give a shout out to Kayla. Very nice young lady and always cheerful and helpful no matter what time we would get back from working. I wish we could hire both of them! The morning full breakfast bar was always clean, fresh, and food was great to start our day. The room was also very nice and the housekeepers always had our room spotless every evening when we returned. Most people don't do this; but whenever I see my room well kept, I leave a tip everyday for the housekeeping when they deserve it. I left tips daily with for these folks and a thank you note and to my surprise, received a thank you back on my note. I highly recommend this hotel if your travels bring you to Killeen, it is just 5 minutes away and well worth it. Thanks again Carmen and Kayla!

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you so much for the wonderful review. I want to cry, it means that much to me. I love coming into work and making sure everybody is happy. And I can honestly say that I love this hotel and my job. I wouldn't leave this place even if somebody was offering to pay triple what I am currently getting paid. So to hear that I made somebody's stay so worthwhile really warms my heart. All this is, of course, also thanks to Carmen. Without a proper Captain at the helm, the ship will surely crash and sink. Well, Carmen is the best captain for this ship and I will sail with her until the end. We want you to know that should you need anything at all, by all means, give us a call.
Best Wishes,
Kayla

"Quiet nice place"

5

Patrick C, COLEMAN
21/10/2018

Friendly, easy place to stay. The room was clean,quiet and comfortable. Geat internet service and wonderful breakfast. All staff were friendly and happy. We would be most happy to stay at this location again.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you Patrick for the wonderful review. I am personally happy to hear that you enjoyed your stay. I hope to see you during your next trip!
Best Wishes,
Kayla

"GREAT STAY! VERY CLEAN!"

5

Nancy M, The Cincinnati Region
09/09/2018

We stayed 4 nights at this very accommodating and very friendly Best Western. By the time we left I believe we knew most of the staff. Every time you walked into the hotel a smile greeted you and a kind hello. Our room was a good size and had everything we needed. Nice size refrigerator and great TV. The bathroom was spacious. Lots of counter space for my “stuff!” The Bed was very comfortable and the AC was quite. But it checked my number one request of any hotel the best.....IT WAS VERY CLEAN! Every aspect of the hotel (room, hallways, entry, parking lot, etc) was spotless. I have never seen a free breakfast bar that was kept as clean and fresh as theirs. The owners and employees take pride in their hotel and it shows. Thank you. We will return.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you Nancy for the 5 star review. We take pleasure knowing that our efforts to keep our hotel clean were not in vain. I love reading and responding to reviews such as yours. We hope to see you during your next trip to the area.
Best Wishes,
Kayla

"BW Harker Heights"

5

ericalston, Fort Hood, Texas
28/08/2018

the Best Western in Harker heights is a great place to stay, my friends and family members from out of town insist they stay there, the rooms are nice , spacious, and clean and the staff is friendly, and always willing to go the extra mile to take care of you!

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you Eric for the great review. I am happy to see that you had a great time during your stay here and hope to see you next time.
Best Wishes,
Kayla

"Outstanding customer service"

5

mare21aj, San Antonio, Texas
28/07/2018

Anna Lisa and Carmen will make your stay exceptional! Worry free stay. Be aware when using Hotel Quickly for they do not release your prepaid funds when reservation is made. But the hotel front desk can help correct that and make your stay enjoyable.

Carmen K, Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you so much for the 5-star review. Anna Lisa is definitely a jewel here and we are lucky to have found her. She is an asset to our crew and we would hate to lose her. I am glad that she and Carmen both ere able to resolve your issues with no problems.

"Exceptional!"

5

Natalie B, Munford, Tennessee
13/06/2018

We stayed this past weekend at the Best Western in Harker Heights. The hotel was clean. The staff were friendly and inviting. The location was great. We swam in the pool and ate breakfast. The food was great.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you Natalie for the wonderful review. I am personally glad you enjoyed yourself so much and look forward to seeing you again. Let us know if you need anything at all during your next stay!
Best Wishes,
Kayla

"Best stay of our trip"

5

24/05/2018

We stayed in 3 hotels between Texas and Louisiana. This was the only Best Western. This was BY FAR our favorite. Very comfortable, extremely friendly and responsive staff. Everything was great, but the staff made it an exceptionally comfortable stay.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Dear Duggm,
Thank you for such kind words. We like to set ourselves apart from other hotels, by making our guests feel welcomed and invited.hope to see you on your next trip!
Renee P.

"Gem tucked away from the road"

5

margaret s, Roseville, California
24/05/2018

Nice property with easy access of the highway. Friendly staff that were attentive to guests and always ready to help. Clean and quiet rooms. We did not use the pool or fitness center but both looked well maintained.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Dear Margaret,
Thank you for taking the time to review us with 5 stars!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 254-432-5106.
Safe travels and we hope to see you return soon.
Sincerely,
Best Western Staff

"Exceptional service"

5

William H, Hickory, North Carolina
15/05/2018

Great amenities and facilities Staff extremely professional and helpful. Greatly impressed by the way we were received each time we were in need of anything. Will definitely be heading back to visit the area again and Best Western ov Harker Heights will be a part of our families itinerary.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Dear Pastorbhowell,
Our facility is equipped with the best hand picked staff that is very detail oriented.We take pride in how well they carry themselves in the utmost professional way possible at all times. Thank you for making it all worthwhile and letting us know that our efforts don't go unnoticed.
Sincerely,
Renee P.

"Great value and excellent customer service!"

4

Stephen M, Burbank, California
11/05/2018

The staff at this hotel were friendly and always looking for ways to make my stay the best possible. The room was clean, comfortable, and the breakfast better than I anticipated. I had one minor problem with the door card reader which the staff immediately addressed.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you Stephen for the amazing review. We really enjoyed your company during your stay here and were glad to have you. I would like to apologize for your door but are glad to hear that it didn't impede your stay with us. We hope to see you during your next trip.
Best Wishes,
Kayla Z

"HOME AWAY FROM HOME"

5

mariaaragon2, Killeen, Texas
26/04/2018

It's a great place to go and feel so welcomed. The staff all the way down to the cleanliness was very rewarding. I would highly recommend others to stay. It's well with it!!! I will be returning at a later date...

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you Maria for choosing to stay with us on multiple occasions. We enjoy having you as a guest! We look forward to seeing you again soon.
Renee P.

"Mom and Pop kindness"

5

17/04/2018

The only decent hotel around. Daughter visiting friends close by while I get to leisurely shop and eat in and out within walking distance. Shopping centers right next door. Being close to highway I decided to take road trip north to Waco to visit Magnolia market and on way back bought Harley Davidson t shirts. So quaint and considering that it's close to all, the hotel was quiet!!

"5 Stars!!!"

5

KJun2018, DeRidder, Louisiana
14/04/2018

Rene is an asset to this hotel. He was extremely helpful, cheerful and made us feel as though we were home. And the breakfast he and Joe provided was "just like mom's"
Rooms were clean and in God condition. Would stay there again if ever in Harker Heights.

"Outstanding"

5

13betty, Land O Lakes, Florida
05/04/2018

Very welcoming front desk. I had the pleasure of working with the general manager and the manager. They could not have been any nicer. The room was nice and the bed was very comfortable. The breakfast had many choices. I loved the Texas shaped waffles. I have never had the need to use a hotel's business center but I did this trip and I was very impressed. Would definitely recommend.

"That's customer service"

5

12/03/2018

I was greeted with a warm smile from the moment i walked through the doors. First thing you notice is how clean the hotel is and the rooms are just the same. The bed was so comfy I slept like a baby and breakfast was plenty plus delicious.

"Nice and quiet stay."

4

Deandrea H, Irving, Texas
09/01/2018

No one ever mention the housekeeping but they were wonderful. Helpful and pleasant. Some of the quest were kinda weird but overall my stay was perfect and close to my doctor appt and my children. Parking was very safe place to park your vechile. This was our second time staying there and I would stay again when we visit our kiddos again. Price of the stay was excellent.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you for staying with us. Our housekeeper's do an outstanding job each and every day. This is one big family here and we want everyone to feel welcomed. We hope to see you again.

"Family trip to Harker Heights"

5

davidb2018, Anchorage, United States
31/12/2017

Amazing people! Great facility. From the time we approached the front desk until we left 3 days later we were constantly met with smiles, warmth and genuine friendliness. If the facility were not enough, the people were over-the-top!

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Dear Davidb2018,
Thank you so much for choosing Best Western for your staycation, and thank you for taking the time to write a review of your stay with us! Impeccable attention to detail is something we strive for every single day, so to read a review like yours recognizing that is just wonderful, THANK YOU!
I'm so pleased to hear that everyone made you feel welcomed and you enjoyed your stay with us
We very much look forward to hosting you again the next time you are looking for a getaway come back to see us! Happy New Year!

"Stay at Best Western, Harker Heights, Texas"

5

28/12/2017

Always enjoy staying at this Best Western. Friendly staff and very helpful. Rooms very clean. Location is great because it near highway, grocery store across street, several fast food near by. Not far from good restraunts and shopping.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Dear Linda,
Thank you for taking the time to write us such a lovely review! We so pleased our location was so great that you were able to get out and do some exploring of our amazing restaurants and landmarks in and near Harker Heights.
We hope to see you all return soon!
Happy New Year!

"Spotless, Beautifully Decorated, Lovely Staff"

5

K7718WJtinaf, Dunnellon, United States
27/12/2017

This was by far the most pleasant stay I have ever had in a Hotel. The owner and staff were wonderful. They were pleasant, kind and helpful. The hotel was spotless, and beautifully decorated. The rooms were lovely and the bed comfortable. I was located near shopping and restaurants. It was quiet and handicap accessible. I will be using this hotel again for my personal use. I would recommend it to my family and friends.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you, K7718WJTINAF for the 5 star review!
It is wonderful to know that you enjoyed staying with us and have now given your stamp of approval to our recent renovations. We're also pleased to hear that your service was efficient and memorable. We hope to see you all again soon for another staycation.
Until then, be well!
Happy New Year!

"Surprisingly Pleasant"

5

Ann S, Kingwood, United States
27/12/2017

I say surprisingly because the price was super cheap so I was taking a gamble even with the great ratings. I wasn't disappointed. Front desk was always friendly and serviceable. The place looks newly renovated. Comfy and updated rooms. Very good for value. Would stay again.

Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Dear Ann,
We appreciate the great comments regarding our hotel. We Thank you and appreciate you for choosing our property for your stay. Safe travels and hope to welcome you back should your travels bring to the Heights area.
Happy New Year's

"Excellent place to stay"

5

jeffnang, San Antonio, Texas
18/12/2017

Safe, very nice and clean with comfortable beds. A lot of people probably don't see it off the highway because its on a side street off Indian Trail. Do yourself a favor and find it, this picky wife recommends it.

Carmen K, General Manager at Best Western Harker Heights-Killeen and Fort Hood, responded to this review
Dear Jeffnang,
Thank you for the 5 star review! We are a hidden jewel in The Harker Heights-Killeen area. It's always a pleasure to hear the positive feedback from our guest. Come back to visit with us soon!
From Best Western Staff to your family Happy Holidays!

"Awesome staff and cleaniness"

5

feliciaf828, Harker Heights, United States
18/12/2017

Had the pleasure of encountering an awesome weekend get-a-way. The staff was very friendly and they were there if I needed anything, hotel has clean and spacious rooms,beautiful inside décor, comfortable beds, great price. will stay here again, give them 5 stars

Carmen K, General Manager at Best Western Harker Heights-Killeen and Fort Hood, responded to this review
Dear Felicia,
Thank you for the 5 star review! We are so delighted to hear you enjoyed your stay with us. We hope to see you return soon.
From the staff at Best Western Happy Holidays!

"great experience"

5

victorgT1857KR, long beach, United States
08/12/2017

Great stay , Ruben and Carmen were excellent host, I would recommend a stay for anyone looking for a short or long stay. We are looking forward to staying at Best Western again for our next trip to Texas

Carmen K, General Manager at Best Western Harker Heights-Killeen and Fort Hood, responded to this review
Dear Guest,
From everyone here at the hotel we want to say THANK YOU for the 5 star review! It was our pleasure getting to know you all and hope we will get the opportunity to see you soon.
Happy Holidays and safe travels!
Best Western

"Third time staying and we'll be back!"

5

29/11/2017

We really like everything about this Best Western. The location for us is close to family when in town. Very clean site, organized and attractive.
All of the employees are friendly and helpful. There is a business room and a nice work-out room with working, nice equipment, TV, water available.
I would highly recommend this hotel.

"Awesome staff"

5

valeriecF2850SB, Elizabethtown, United States
16/10/2017

I stay at this hotel every other month for a weekend. I always have a great experience. The staff is amazing. The rooms are clean. It has a cozy atmosphere. If your a coffee drinker, there is fresh coffee available 24 hours a day.

Carmen K, General Manager at Best Western Harker Heights-Killeen and Fort Hood, responded to this review
Dear Valerie,
Thank you for taking the time to review your stay, and we are so happy to hear that you enjoyed your time with us! We pride ourselves in the highest quality service and standards, and work diligently each day to make sure we provide the best experience for our guest.
We look forward to seeing you return soon!
Best,
Carmen K

"Terrific hotel"

5

H9071QPtaram, Jeffersonville
13/10/2017

Easy access to the hotel. Greeted by Rene, who was friendly and provided excellent customer service. Room was clean and quiet. This BW is close to ample shopping and restaurants. Complimentary breakfast and has an outdoor pool. Would(will) stay here again.

Carmen K, General Manager at Best Western Harker Heights and Killeen, responded to this review
Dear Guest,
Thank you for the 5 star review! At Best Western, we strive to attain high levels of guest satisfaction and to treat each guest as an individual; we appreciate you taking notice! It is our hope that you will return soon!
Warm Regards,
Carmen

"Satisfaction garantee."

5

12/10/2017

Very good service from Staff, Clean and practical. Internet and computer services provided were great. Needed to scan documents and was able to accomplish all my tasks without a hitch. Was able to take care of my work, exercise and leisure all in one place, very convenient.

Carmen K, General Manager at Best Western Harker Heights and Killeen, responded to this review
Dear William,
Thank you for the 5 star review! We are delighted to hear you had a wonderful experience at Best Western. We hope you all will return soon.
Safe travels,
Carmen K

"A Great Place to Stay"

5

Marcia G, Rockaway, New Jersey
10/10/2017

We liked this hotel very much. It was pretty and very clean. The room was perfect, we enjoyed the breakfast.The location is very good for visiting friends and family in that area of Texas. I think anyone would enjoy a stay at this great hotel.

"We love Rene!"

5

cmarsig, Westerly, Rhode Island
07/10/2017

We were traveling from Arlington to Dallas and decided to stay here. We made our reservation in the car and confirmed as we pulled into the parking lot. When we walked in we were greeted warmly be Rene. Despite the last second reservation he was able to sort everything out with a pleasant and patient demeanor. He was here the next morning with a smile and made sure we knew about the complimentary breakfast. Oh, and the rooms were clean and comfortable too. We will surely stay here the next time we are in the area.

Carmen K, General Manager at Best Western Harker Heights and Killeen, responded to this review
Dear Valued Guest,
Thank you so much for the 5 star review! At Best Western, we strive to attain high levels of guest satisfaction and treat each guest as an individual; we appreciate you taking notice! We will definitely give Rene kudos and we hope to see you all return soon.
Warm Regards,
Carmen

"Excellent"

5

Cindy S, North Little Ro
18/08/2017

I found the hotel to be very clean and welcoming. Everyone made my visit enjoyable The room was clean, the bed was comfortable. The swimming pool was inviting and clean. I look forward to staying here again in the future.

"Great Service from Carmen!"

5

alainadawnc, BRYAN, United States
16/08/2017

This hotel has a great convenient location. There is a large breakfast selection, which I really enjoyed. The staff overall was helpful, but Carmen went above and beyond to make sure that my stay was great. I really appreciated the easy checkout process and plan to stay again in the future. Overall, I would recommend this hotel to friends and family if we were to ever be in the area again.

"Great experience"

4

J7712PAbent, Morgan City, Louisiana
16/08/2017

The staff was friendly and accommodating. The beds and pillows were so comfortable. The infusion water was a treat. Central location with easy access to highway. Enjoyed our stay and would recommend this hotel to family and friends.

"Excellent service award goes to Carmen"

5

janaQ9582ED, Dallas, United States
08/08/2017

This is a great new hotel. Huge selection for breakfast and the rooms are worth the price. Perfect location with everything so close and near. The out door pool was great to relax and enjoy the summer night.

"Round Fort Hood"

4

WorldwideTee, MOBILE
07/08/2017

I stayed at this property July 10, 2017 room 204 (I think). Check in went well, plenty of restaurants and a large HEB grocery close. My room was quiet with micro/fridge. Parking was plentiful. Basic continental breakfast buffet. I would stay here again.

"Affordable"

3

Ardene I, Sulphur, United States
05/08/2017

affordable, relatively decent, fairly convenient location to local areas and activities, not a bad place to stay for the money. with the construction in temple area, this location provided a nice relief from the hectic congestion while on vacation without being so far out of the way as to cause much additional travel time

"exelent esperience"

5

01/08/2017

the hotel was very clean, brekfest was great, and staff was very profecional , from check in to check out. We were there for a convention and we are already making plans to stay at the same hotel for next year, we are aware that there is more options but we were imprese by teh esperience and we want to stay again nest year.

"clean and freindely lace convenient to Temple, Belton, Kileen Texas"

5

metooboohoo, Dallas, Texas
27/07/2017

ANother very nice Best Western, Modern &up to date with furnishings. THe staff was very nice. The rooms were very clean. It was a wonderful stay. very miro drawback cycling a?c. Ican not think of a nice place to stay near Fort Hood, Temple or Belton, Texas

"Good Hotel, Great Hosts!"

3

James M, Manila, Philippines
04/07/2017

The hotel is recently renovated all over and you can see they care. The lounge and dining areas are gorgeous and the rooms are very well done. Everything is clean.
The real star here is the management. They were great and treated us like family.

"If you can get past the chlorine smell..."

3

DeAunderia, Austin, Texas
23/06/2017

I had a 1 night stay and this was the top rated place in the city. That was a surprise, but it's Harker Heights after all.
Reasonably clean - the duster at the bottom of the bed was NOT, so I made sure I didn't touch that.
I was on the first floor in room 115 and the smell of Chlorine was STRONG... I don't think that anyone or anything can remain alive after a dip in the pool if the smell from my room in any indication.
I spoke with the marketing manager who promptly gave me 40% off my night and told me to contact her if I'm in the area again for special pricing.
The bed was pretty comfortable and I slept well after my television was reset by the front desk person.
Breakfast was decent and the friendliness of the staff made this an ok stay. I would definitely want to smell my room before another visit, but I would give it another try.

"Awesome!!!!!!!!"

5

DFreezy, Columbia, South Carolina
10/06/2017

This is a beautiful hotel! Customer service was a 20 on a scale of 1-10!!!!!! I have stayed at many hotels across the country this was by far the best! Clean, new, great breakfast! I loved the shape of the waffles in the state of Texas and the initials BW on them!

"Nice quite stay"

5

James H, Ocala, Florida
30/05/2017

We enjoyed our stay at Harker Heights. The room was very clean, neat and quite. The staff was very attentive to our needs on check-in and check-out. The breakfast was outstanding. The lobby made a great first impression as we entered the hotel. If we are ever in the area again, we will stay at this hotel again.

"Excellent service from Carmen!"

4

I4072EDjuliec, Portland, Oregon
23/05/2017

If considering staying here I would recommend asking for Carmen. Great attitude and personality. The Hotel was right off the highway and near a lot of great food establishments. Breakfast buffet was great.

"Awesome staff and hotel"

5

Troy A, Edcouch, United States
23/05/2017

This is a great place to stay if you are in the Harker Heights area. The hotel staff is very helpful, accommodating, friendly and pleasant to deal with. The breakfast was great every morning, the rooms are clean and comfortable.

"Nice clean hotel friendly staff"

5

21/05/2017

Very nice clean and friendly staff good breakfast internet is trash you get connected but then can't get on internet but hopefully it's fixed by now bring a hotspot just in case food was good and they have guest laundry and a few smoking rooms

"Clean, Quiet and Wonderful Staff"

5

ronaldcH296JS, Garland, TX, United States
18/05/2017

We can always count on our stay at Best Western Harker Heights to be the restful, clean and quite place to be with friendly staff to help make your stay great. A great morning breakfast and coffee to start you day every time.

"good stay"

5

Steve J, San Antonio
17/05/2017

We are very pleased with their stay at the best Western in Harker Heights the breakfast had lots of varieties the rooms are very clean and I like the lights in the parking lot The staff were very friendly and helpful

"BW is a Great place to stop!"

5

939luckyr, Harker Heights, United States
21/04/2017

Quality of staff and comfort of the rooms are superb and the full breakfast is great! This Best Western has delivered on the promise of providing quality customer care and dedicated service to Best Western guests!

"Unexpected Gem"

4

Brenton V, Dothan, United States
09/04/2017

I was very pleasantly suprised. I normally stay at a different brand hotel on my routine trips to Killeen. I was forced to book with BW in Harker Heights due to lack of availability at the other hotel.
Upon arrival i noted that the hotel is easy to get to with easy access on and off the freeway. There is ample parking, abeit only one way in or out. The outside of the building is unremarkable with minimal landscaping. The real suprise came when i walked inside. The hotel is bright, clean and inviting. The entire interior of the hotel has a european feel to it, I have stayed at many hotels of all kinds and price ranges and this one felt like many much more expensive hotels in europe. The common areas are immaculately clean. The room is bright and shares the euro style. The furnishings were comfortable and the bed was exceptional.
The staff was very polite and professional as well as cheerful.

"Great place"

5

sh1143, Carmine, Texas
06/04/2017

This is a clean hotel. Decent price. Friendly people. I had to leave before breakfast so I didn't get that experience. Didn't have time to work out but nice exercise room and pool area. Would stay there again.

"Clean Safe and Comfortable"

5

Jeninne S, Harker Heights, Texas
20/03/2017

Awesome stay. Will stay here next time I am in town. Great location and I felt safe during my stay. Love the access to the business center. Very convenient location. Staff was friendly and always very helpful

"Nice and clean hotel"

5

18/03/2017

We had a clean and comfortable room. The staff was friendly and attentive. The breakfast had good options too. We noticed the juice machine was but working correctly so we informed the staff. Within a matter of minutes, someone was there to work on it. I would definitely stay here again.

"Great service from Carmen"

5

X179KRjessicas, Denver, Colorado
13/03/2017

We loved the hotel and the location. Breakfast was so amazing. Carmen made us breakfast and too the time to greet everyone and tending to the front desk too. She has excellent multitasking skills. Location is perfect. Everything is close and easy access to the highway.

"Very Nice, Comfortable and Renovated"

4

985angeliap, Atlanta, United States
28/11/2016

Great place for the price. Carmen and hotel staff were excellent. Hotel was very clean, smelled good and well taken care of. Hotel was near restaurants and fast-food, stores grocery and movie theater. Also, immediate freeway access.

"ONLY place to stay"

5

robertcA4326UP, Fort Worth, United States
20/11/2016

Staff is always courteous and helpful. Location is great for me. The room has always been clean and comfortable. The pillows are great for sleep or relaxation. I have stayed here over a dozen times this year. The only place I will stay in Harker Heights/Killeen

"Pretty good"

4

16/11/2016

The rooms are clean, modern, reasonably spacious, bathroom was a little cramped but not horribly so, the complimentary breakfast was decent, shower could have used a but more water pressure overall a decent stay

"Beds Way To Hard and Dangerous"

3

Lori M, Harker Heights, United States
24/10/2016

The beds are way to hard. They also have platform beds in the rooms and they slip off the platform when you try to get on them. I almost fell off due to that. Also, air conditioning did not stay on most of the time. It was hot while trying to sleep.

"Nicely Remodeled"

3

LoboTX, Abilene, Texas
18/09/2016

Stayed one night. Great firm bed, good micro and fridge. Good channel selection on LG television. Good water pressure in shower, which is always a plus. Very nice staff. Okay area, fast food and other nearby. I'd stay here again if I pass this way.

"Nice place to stay"

5

Sandra C, Fort Worth, Texas, United States
16/09/2016

For the last five years or more this has been the perfect place for me. I have even brought friends to this hotel and they love it too. This hotel is close to where I had to attend business meetings. This hotel is close to eating places, shopping places...it's just a great place convenient for driving.

"Rating BW from a wknd trip"

5

Carla M, Merit, United States
08/09/2016

Glad to stay at a newly opened BW in Harker Heights during a holiday weekend. Everyone was very nice and helpful. Breakfast was very organized and fresh. The cookies daily were fresh and yummie. Hotel was n a good location and very close to eating places and the highway.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Carla M,
Thank you for the 5 star review and staying with us during your recent visit. I will be sure to pass along all you comments to our wonderful team as they love to receive such great feedback.
We hope that next time your travels bring you to the Harker Heights/Killeen area that you will come stay with us again.
Safe travels,
Carmen Knight
Director of Sales & Marketing

"Solid hotel for business travel"

4

crucesdave, Las Cruces, New Mexico
07/08/2016

I am most pleased as I go into my 3rd week here in Harker Heights. Very good staff and helpful in every way. Carmen is a delight to work with. Rooms are nice and spacey, shower has enough hot water and internet is better than average at this price range.
Free Breakfast is good but about the same every day. I do wish they would add sugar free syrup for diabetics. Location great as it is 3 minutes from expressway and has a grocery store just across the street. Some fast food joints nearby as well. Best Western has certainly improved on the previous ownership.
They have Direct TV but no mlb or nhl channels, but they do get NFL network. Decent size TV. Have a refrigerator and a microwave in the room. Only reason I did not give a 5 is that the hotel is designed to serve the budget or business folks on the road.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Crucesdave Guest,
We are happy to hear how pleasant your entire stay was. Thank you for taking time to share some great feedback about your experiences with us, and for choosing Best Western Harker Heights as your home away from home. We look forward to having you again soon.
Happy Travels

"wonderful experience"

5

Anna S, Pittsburg, United States
04/08/2016

We enjoyed our stay and the staff was pleasant and very helpful. Breakfast was always hot and very good. The hotel is clean and the beds are fantastic.. We would go back and stay again..Check in was easy and we were late getting there but they didn't mind. We got our room and we were asked if we needed anything before we retired.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Anna S Guest,
We are very proud that you found your stay with us fantastic. Thank you for the positive feedback and for making Best Western Harker Heights your new home away from home. Take care and we look forward to your next visit.
Best Regards,
Carmen Knight

"good luck"

1

William S, Brazoria, United States
01/08/2016

all I can say is good luck with your room keys. and when you do have an issue, be prepared to get blamed for it not working. over two days at the hotel, we went through roughly 13 sets of room keys. the front desk will just tell you that it's your fault for putting your key close to a cell phone, or television, or radio, or microwave, as these items will deactivate your room key. i didn't have a cell phone with me so there went that excuse

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear William S Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 254-432-5106.
Sincerely,
Carmen Knight
Director of Sales

"The Best, Best Western I have ever been too!!!"

5

01/08/2016

This is the Best Best Western I have ever been. The Staff was extremely nice, the Hotel was clean, updated with a modern look from the entry to the rooms. We had microwaves and refrigerators in our rooms, our beds were comfortable. We stayed on the 1st floor, and it was quiet. The location was perfect! We were minutes from the malls and all of the restaurants, and literally 15 minutes from a water park we enjoyed while we were there. We will be back there every time we come to Killeen, Texas.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Calvin M guest,
We are so pleased to read how you enjoyed your stay with us at Best Western Harker Heights. Thank you for sharing wonderful feedback about your experience with our staff. We look forward to your return the next time you visit.
Happy travels,
Carmen Knight
Director of Sales

"pretty good compare to some in the area"

4

17/07/2016

some of the other we looked at didn't appear to be in as nice shape for the price, the lady in the breakfast area was very nice and she has a welcoming attitude and it really nice in a large area. pool was nice and clean.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Hello Travism817,
We appreciate you taking the time to share your hotel experience feedback on TripAdvisor. We are delighted that you had a great stay and enjoyed our pool. Our team is passionate about providing exceptional service. We hope to welcome you back soon.
Thank you, again!

"Great Service"

5

Joanna B, Dallas, United States
15/07/2016

Very friendly Crew and rooms very very clean and nice, Breakfast was good hot fresh made cookies was offered to us when we checked in, Over all very good stay here at Harker Heights. I will be back and besure to stay here.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Joanna,
Thank you for the review! It's the sweet surprises that Best Western Harker Heights offers, that make for a unique experiences. The cookies and infused water in the lobby daily always helps you stay cool in the hot summer days.
Please make sure to touch base the next time you are in town.
Safe travels!

"Great family friendly place"

5

12/07/2016

The staff are friendly, Patricia the receptionist was always helpful the whole week we stayed. Another plus is that the rooms are clean and they provide you with anything else you might need. My kids loved the cookie station and breakfast was great! The pool and laundry room are a plus. It's also close to restaurants and shopping.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Familyofsix06,
We truly appreciate you choosing Best Western Harker Heights. Our hotel staff are passionate about providing exceptional service for all our guests.
Thank you, again, for your feedback and we look forward to having the opportunity to serve you and your family again.

"Great Service-Great Hotel Stay"

5

11/07/2016

See Carmen she is extremely sweet and very helpful. We had many questions about the area and she went above and beyond on letting us know what the local favorite places to eat and go visit. The new breakfast employee also was very sweet overall that's what made our stay so enjoyable. This is a GREAT hotel! Thank you to the staff at Best Western for a memorable stay.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Hello Careiel20009,
Thank you very much for taking the time to share your feedback on TripAdvisor. It was a wonderful experience getting to know you and your family while you were in town. I will pass your kinds words to our staff. If you are ever back in the area call me and I will make sure your taken care of.
Safe travels and hope to see you soon!

"Clean and Friendly"

5

Jeffrey S, Fort Hood, United States
05/07/2016

Comfortable bed!!! Clean, and new. Would stay again if we are ever in the area. Friendly staff willing to help. Location convenient to good dining, hoping and Fort Hood. I don't know what else to write this is really ridiculous, must be minimum of 200 characters, just trying to fill space now.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Jeffrey,
Thank you for your review on TripAdvisor. We are thrilled to see that we have exceeded your expectations! I am happy that you felt the staff was attentive. Our team is passionate about providing exceptional customer service. We hope to welcome you back soon.
Thank you again!

"Sold house no place to stay"

4

Sandra R, Harker Heights, United States
28/06/2016

Overall this hotel is excellent. I can only remark on a couple of things they can improve upon. The breakfasts need more variety. The gym needs to be monitored more frequently to ensure the equipment is clean and working and the a/c is on and properly regulated.

"Modern Decor"

5

Andrew F, Harker Heights, United States
13/06/2016

We stayed at this hotel when moving to the area. The hotel appeared to be newly remodelled and was VERY clean. The color choice and style was very modern. The room was comfortable but the mattress constantly slid on the new platform. Hopefully this gets addressed soon because it was the ONLY negative during our stay...more annoying than anything else. The pool was perfect for smaller kids. The breakfast was adequate but not amazing.

ABVIHarkerHeights, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Guest,
On behalf of our entire team, THANK YOU so much! We really appreciate you taking the time to share your comments here with us and giving us 5-stars. We are delighted to hear you like that we have made changes to the hotel.
Thank you for your business and please feel free to contact us if there is anything we may assist you with. We can't wait to welcome you back!
Carmen Knight

"THIS is where you want to stay in Heights"

5

Karagape, Killeen, Texas
11/06/2016

I was so pleased to find this hotel in Heights. We were in town for a night to visit friends. We lived here 5 years and never knew it was there! This is a great place to go if you have family. The pool is nice but not too deep. The rooms are very nice and the beds are comfortable. The staff was very helpful and they even put out chocolate chip cookies in the afternoon. Yes, you will find some people who look like they may live there...because they do. They are military families waiting on housing- its the norm in the area.

ABVIHarkerHeights, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Karagape,
Thank you for sharing such rewarding comments on your recent experience at Best Western Harker Heights.
Our team is thrilled by your words of encouragement and send you a special thank you. We are glad you enjoyed the cookies and hope that you join us again on your next visit. We look forward to welcoming you back to Best western some time in the near future.
Warm regards,
Carmen Knight

"CLEANING LADY VERY RUDE"

3

Alonzo W, HARKER HEIGHTS, United States
07/06/2016

Karmen front desk lady was they only good experience we had while we were there. The cleaning lady on 3rd floor was rude. If you want to listen to loud rap music and an bad attitude go here. Hotel is nice but some of staff is not.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Alonzo,
Thank you for your honest feedback and please allow me to apologize on behalf of the entire Best Western team on the negative experience you had recently at our hotel. We appreciate you sharing your concerns so we can address the issues and continue to improve as a hotel. We strive to provide the best service and cleanest accommodations to every one of our guest and have obviously failed to delivery that to you.
I would love to hear from you so we can further discuss your experience and hopefully regain your trust as a loyal customer.
Carmen Knight

"Great place to stay!"

5

06/06/2016

Staff was friendly at both check in and checkout and were very helpful. Room was clean and nicely updated. They had 2 USB ports next to the bed which helped with charging our phones. Bathroom had plenty of towels which was nice. I had zero problems with my stay.

ABVIHarkerHeights, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Jennifer,
Thank you for reviewing your stay at our hotel. We are happy to learn that you enjoyed your stay with us and found your room clean and the staff friendly and helpful. We strive to provide our guests with excellent service and exceptional experiences, so it is always rewarding to see when we have accomplished this goal.
We look forward to welcoming you back on a future visit to Harker Heights.
We wish you all the best!
Carmen Knight

"Bad mattress"

3

Taressa M, Lawton, United States
06/06/2016

I booked this hotels based on the hotel's website that it was new and had pillow top mattresses. I found out later that the hotel is not new but under new ownership and all rooms had new mattresses. Did not sleep well. The breakfast was the usual continental style which kids usually enjoy.

Carmen K, Director of Sales at BEST WESTERN Harker Heights, responded to this review
Dear Taressa,
Thank you for your response. We value our guests and appreciate your comments. We have just converted to a Best Western as of April 2016. With the renovation of the hotel and remolding along with all new furniture I am sorry to hear you didn't sleep well while you were here. We hope that you will stay with us again in the future. If there is anything we can do to further assist you please don't hesitate to contact me at any time!
We look forward to serving you the next time you are in the Harker Heights/Ft. Hood area!

"Lesiure Time"

4

Cynthia S, Charlotte, United States
06/06/2016

The greatest thing about this hotel is the location. You can't beat it because you are so close to everything. I slept well in the king size bed, and I enjoyed the exercise room. I would stay at this location again because the hotel staff were wonderful.

"'s. Carmen Knight rises above all the staff"

3

mbarry8145, KILLEEN
25/05/2016

Miscommunication from staff had me upset through the whole stay. However they did comp my room for a night. The best staff member there and the nicest one of all of them was there Director of Carmen Knight.

"Best Hotel"

5

John M, Prescott, Arizona
06/05/2016

This was far the best hotel in harker heights, this was the best experienced. The staff was very friendly, and very helpful, the rooms were very comfortable and cozy. Inside of the room they many amenities like a microwave, refrigerator, hairdryer and other things. This place is recommended to everyone.

"Cozy and friendly"

5

mrhamptonman, Austin, Texas
04/05/2016

Great place to stay.. Friendly staff and clean rooms. Stopped in after long day with family and didn't feel like driving back home late night. Stopped at couple other places but was not feeling safe. Saw this hotel across hwy and decided to stop here. Glad I did

"Best hotel in area."

5

08/12/2015

The staff was very nice, clean rooms, gym with nice equipment and space to do other activities, fast computers in the business room. By far the best in many categories.
Will stay again everytime we visit the area.

"11/13/2015"

4

Sandy L, Frisco, Texas
24/11/2015

Upon arriving into town early I stopped by the hotel to see if I could check in early and Carmen was extremely friendly and was able to get me into a room. When I went upstairs to the room I wasn't very pleased with the appearance of the room and asked to be moved downstairs. She apologized and quickly asked me all the right questions and assured me that their rooms would suit all my needs. If it wasn't for her I would of left and not come back. She has excellent communication skills and was able to me make me a returning customer. I look forward to the name change to Best Western. Kudos to Carmen!!

"The best Motel in Killeen Texas."

5

titusm896, Waianae, Hawaii
05/10/2015

Me and my family were in Killeen Texas for my Grandfathers funeral. My Aunt advised us if we weren't going to stay at the family house that we should make a reservation to stay at the American Best Value Inn. And I have to say I really enjoyed my stay there the staff was great and they catered to our every needs. I felt very welcomed and comfortable there. The rooms were nice and the maids were hardworking. If anyone is passing through Killeen Texas and needs place to stay I would advise them to make a reservation to stay at Americas Best Value Inn in Harker heights. Heck if I'm ever in Killeen again I know where I am staying. Aloha and mahalo nui loa Carmen and the rest of the staff at Americas Best Value Inn for looking after me and my family very much appreciated. Titus Manu Matautia from Waianae Hawaii.

ABVIHarkerHeights, Public Relations Manager at BEST WESTERN Harker Heights, responded to this review
Dear Titusm896
Thank you for visiting us all the way from the Hawaii, and I am very happy to hear you enjoyed your stay with us. Thank you for the GREAT review! Our associates take great pride in delivering pleasantly memorable experiences, so I will be sure to share your comments with them.
Please touch base when your travels return you to Harker Heights until next time take care!
All the best-
Carmen

"Great Place to Stay!"

5

Leslie P, Lewisville, Texas
21/09/2015

I was very impressed about how clean and modern the room was! Carmen was great! She said if we had any problems or needed anything to let her know and it would be taken care of. If we are back in the area will definitely stay there again.

ABVIHarkerHeights, General Manager at BEST WESTERN Harker Heights, responded to this review
Dear Leslie P,
THANK YOU so much for the wonderful comments! At the end of the day, our staff members are the ones that make wonderful experiences. I will be sure to pass this along to those named.
We appreciate your business and hope to see you soon.
All the best-
Sam Patel

"Overall good place to stay"

4

rockinrobyn1966, Pollok, Texas
20/09/2015

Rooms were better than I expected! Price was good! Would stay here again! The owners were out of town and we had a extra large group and the service was excellent , everyone seemed look good together to help everyone and make sure everyone was taken care of! The lady at the front desk needs a raise! She was very good and ready to help!

ABVIHarkerHeights, Public Relations Manager at BEST WESTERN Harker Heights, responded to this review
Dear Rockinrobyn1966,
Thank you for the wonderful review! We were very happy to read you enjoyed your stay at Americas Best Value inn. Hopefully you all were able to place in the fishing tournament.
I will happily share your comments with my associates, and know that they will appreciate the praise.
We look forward to welcoming you all back when the plans allow.
Best regards-
Carmen