Have you been impacted by the Gulf Oil Spill?

We at Entergy are mindful of the devastating toll that this crisis has taken
on our customers and our communities. We want to let our customers know about
services and resources available to help. Listed below are agencies that
provide utility payment assistance. Contact the agency in your area to see if
you qualify. Renters or Homeowners may apply for assistance.

St. Bernard

St. Bernard Parish & Redevelopment Office

504-278-4468

St. Bernard

St. Bernard Parish GovernmentDept. of Human Resources

504-278-4468

St. Charles

St. Charles Parish Dept of Community Services

985-764-7944

St. John the Baptist

St. John Community Action Agency

985-536-4955

St. Landry

St. Landry Parish Community Action Agency

337-948-3651

St. Martin

SMILE Community Action Agency Inc.

337-234-3272

St. Mary

St. Mary Community Action Committee Association Inc

337-828-5703

St. Tammany

St. Tammany Parish Community Action Agency

985-646-2090

Tangipahoa

Quad Area Community Action Agency Inc

225-567-2350

Terrebonne

Terrebonne Parish Consolidated Government

985-873-6465>985-873-6790

Terrebonne

Salvation Army

985-872-2436

Terrebonne

Catholic Social Services

985-876-0490

Terrebonne

The United Way

985-879-2461

St. John

St. John Dept. of Health & Human Services

985-536-4955

St. John

St. John Parish Dept. of Social Services

985-479-0272

Assumption

Housing and Community Development –Assumption Parish Police Jury

985-369-2026

Lafourche

Lafourche Community Action Agency

985-537-7603

Jefferson Parish

Parish of Jefferson Community Action Agency

504-736-6164

Jefferson Parish

Gretna Community Center

504-376-2144

Plaquemines Parish

Plaquemines Parish Community Action Agency

504-392-9567

Plaquemines

Plaquemines Parish Community Action Agency

504-297-5404

Community Services/Resources

Get Help

Low Income Home Energy Assistance Program (LIHEAP)Utility
Payment Assistance

The Low Income Home Energy Assistance Program assists low-income households,
particularly those with the lowest incomes and disproportionately highest
energy costs, to meet their home energy costs by making payments directly to
energy suppliers.

Both homeowner and renter households are eligible to receive LIHEAP
assistance, depending on fund availability. For assistance, contact:

Power to Care Fund

No one should have to choose between food or medicine and electricity. But
sadly, many elderly and disabled individuals face these choices every day.
Through the Power to Care, local nonprofit agencies are able to provide
emergency bill payment assistance to seniors and disabled individuals in
crisis. For more information, contact:

Terrebonne

Council on Aging

985-868-8411

St. John

St. John Council on Aging

985-651-2984

St. James

St. James Dept. of Health & Human Services,Council on Aging

985-562-2305

Assumption

Council on Aging

985-369-7961

Lafourche

Council on Aging

985-592-0457

Level Bill

Levelized Billing allows customers to pay approximately the same amount for
electric service every month. For example, they pay a lower amount than their
actual bill amount during the high-bill summer months, but are required to
make it up with higher payments during the low-bill winter months. This
creates manageable bills regardless of temperature, volatility of our fuel
cost, and usage. Under this program, bills are essentially an average of the
customer’s monthly utility costs over a 12-month period. Bills will vary
slightly each month. The benefit of Levelized Billing is that fluctuations in
bill amounts are averaged out over the year.

Gulf Catastrophe Bill Deferral Plan

The Gulf Catastrophe Bill Deferral program is a new program created in
conjunction with the Louisiana Public Service Commission to help qualified
residential customers that have been impacted by the Gulf of Mexico oil spill.

To participate, customers must have a local assistance agency (eg: Community
Action Partnerships, Council on Aging, Catholic Charities) verify that the
customer has been impacted by the oil spill. The customer must also meet that
agency’s criteria for emergency bill payment assistance.

The program will allow customers to defer part of their monthly bill for six
months and set up payment plan at the end of the six months for any balance
that accumulates over the deferral period.

Entergy cares about all of its customers and wants to help those that are in
need. Sign up for help today. For more information on the program, customers
can call Entergy at 800-368-3749 or click the link below, fill out the
information and one of our customer service specialists will contact you.

A deferred payment agreement (DPA) is an arrangement between the customer and
Entergy to pay the customer’s balance in installment payments to be included
with future billings. A DPA may be offered to any qualifying residential or
small commercial customer. Agreements are generally granted for up to a three
month installment period unless extenuating circumstances are present. A DPA
is not the same as an extension agreement. In an extension agreement, the
customer will pay the balance in less than 30 calendar days from the last
bill’s due date. A customer may apply for the DPA by phone. If you are unable
to pay your bill on time, please call us at 1-800-ENTERGY (800-368-3749).
Entergy may offer a DPA to assist you with your bills.