Common Problems

While you are queued to enter your realm, you may be offered to transfer your character to another realm for free. Customer Support cannot provide free migrations.

Note: You cannot log in to your character until the migration has completed and you cannot cancel a migration in progress. Customer Support cannot cancel a migration or speed up the migration process. Character migrations are irreversible.

To start a Free Character Migration:

Click on the Character Migration button while on the queue

Select the service and click Buy Now

Select the realm you are transferring FROM

Select the character you want to move off your realm. An estimate for how long the transfer might take will show up

Tick the Transfer Realm check box

Select the realm you want to transfer TO. The choice will be limited

Click Continue. If the button is not available, it means you didn't fill up all the fields

The Character Migration window will instantly close without any message. However, your transfer is in progress.

Once your migration completes, you will not receive a notification, but you will find your character if you log in to your new realm. If you cannot see your character on the new realm, create a level 1 to refresh your character selection screen.