Reviews

Rated 5 out of
5 by
Akaki from
Batumi Sheraton is amazing!I am very satisfied. The best breakfast, spacious room, clean, service on the highest possible level, the best location.

Date published: 2019-02-11

Rated 5 out of
5 by
SenerKavak from
Exellent serviceComfortable hotel and very friendly stuff. I recommend it.

Date published: 2019-02-08

Rated 3 out of
5 by
Diana from
You can be better...I would like to tell you, that your staff at front desk is very friendly and always ready to help. However, the hotel facilities itself need to be renewed, especially furniture and bathroom, spa centre requires better maintenance, it was not clean there. Just to explain why I am disappointed I will bring as an example one small fact: before having breakfast I wanted to wash my hands, when I entered the restroom I could see that someone who visited it before me was feeling him/herself really bad, because signs of it could be seen literally everywhere. I think that you understand that my breakfast was spoiled after that and because of this fact I had cancelled breakfast for the next day. I would say that the best thing about your hotel is only location at the moment. When you hear "Sheraton", you imagine that you are going to stay in a luxury hotel, furthermore booking.com says that it is 5 star. Maybe because of that I had greater expectations than I should. I understand that you still have many guests, which means for you that it is not that bad, however I have the feeling that you have created a great brand name and you should try better to conform to it.
Thank you for your interest in my opinion.

Rated 5 out of
5 by
Marina from
My stay at Sheraton Batumi HotelThe staff at the reception is very friendly, highly responsive to the needs of clients. They did all to make me feel comfortable.

Date published: 2019-01-08

Rated 3 out of
5 by
Kjl from
International brand but very average serviceCan’t even get booking right. Still no reply from hotel regarding that. Staff that looks like they preferred not to be in service line. And I wasn’t even demanding anything