Proposing the Emotional Intelligence Retrospective (RULER)

Author: Nick, ei.yale.edu

Every decision we make is guided by our emotions – often even dominated by them. The more we are aware of our emotions, though, the more we can control them and make more logical decisions. This is the challenging skill of emotional intelligence.

As software developers, we do not dedicate enough of our focus to being more emotionally intelligent.1 For personal, team, and organisational benefits we absolutely should, in my opinion.

My suggestion for increasing emotional awareness is to conduct emotional intelligence retrospectives. In this post, I will outline one potential format for such a retrospective. But I encourage you to apply your own ideas as well.

Before discussing my proposed retrospective format, I’ll quickly talk a bit about emotional intelligence. Feel free to skip the next section if you just want to see the retrospective format.

Why Emotional Intelligence Matters for Development Teams

If you have more authority over your emotions you can maintain a positive and constructive state of mind. Importantly, you can also engender those same positive feelings in other people. If you want your team to be positive, creative, and productive, then regulating emotions is a powerful strategy.

You are controlled by your emotions more than you think. Whenever you instinctively form an opinion, positive or negative, that is your emotion. When you see 200-line method legacy code, for example, and your heart sinks – that is your emotions provoking cognitive and physiological changes.

When your team decides not to follow your suggested design or technology choice, leaving you frustrated, that again is your emotions. How you handle these emotions has a huge impact on your effectiveness in the team and your career achievements.

If you want to achieve more, individually or collectively, being able to work your emotions in your favour is one of the biggest advantages you can get; if not the biggest.

My favourite leader also happens to be the most likeable one. From the moment I first met the person when they were a senior developer, to a few weeks ago when I last emailed them as VP of technology, I’ve always been admirable – sometimes even jealous – of how everyone likes this person, and how this person never gets hijacked by frustration or anger. This person is naturally emotionally intelligent and amiable.

I don’t think it’s a coincidence that this person is emotionally intelligent, has achieved great things in their career, and is liked by almost everyone. Unsurprisingly, this person has even risen above more skilled technicians.

The Emotional Intelligence Retrospective

Performed as a team, I think the emotional intelligence retrospective should focus on the following:

Understanding what emotions we felt

Explaining why we felt them

Discussing how they affected our actions

Reflecting on whether the emotion helped or hindered us

Setting out ways to better control emotions in the future

If a team can discuss these issues together, I also think it will help to build empathy. Existing retrospectives already take into account how people feel, but they don’t elaborate on the underlying emotions to work out how they impacted people’s behaviour.

This retrospective is all about understanding how people’s emotions affected individual behaviours and group dynamics, so that the team is aware of their collective emotional intelligence, and better able to channel it for achieving positive outcomes.

Plotting Emotions on the Mood Meter

A mood meter is a grid of coordinates divided into 4 boxes as shown in the image below. Pleasantness is plotted horizontally and energy is plotted vertically, giving the 4 boxes.

My suggestion is to either work back from people’s emotions to the events that triggered them, or work forward from key events and understand people’s emotions at the time. Or you can try a mixture.

For example, when working forward from emotions, one team member might say they were disappointed and plot this somewhere in the bottom left grid cell. Each team member could plot their 3 most profound emotional feelings in the period of time leading up to the retrospective.

Working back from events, the team could list the most significant events that occurred, such as releasing new features, production outages or heated team debates, and plot their emotions on the meter related to each specific event.

This stage is similar to the happiness histogram (http://retrospectivewiki.org/index.php?title=Everyday_Retrospective) used in other retrospectives. However, the intent differs significantly. With the emotional intelligence retrospective, more focus is placed on the type of emotional feeling and the consequences it had, with the aim of optimisation in future occurrences.

Explaining Emotions

After plotting moods on the mood meter comes arguably the most difficult part of the retrospective. This is where each person has to explain their mood and why they felt that way.

Not only is this difficult for the speaker, but it’s also difficult for those listening because they are likely to have influenced the speaker’s mood. It is crucial that everyone is, ironically, emotionally intelligent and able to listen to others without becoming defensive or aggressive.

Opening up and sharing emotions, whilst difficult, is incredibly important. It allows the team to become attuned to emotions of their colleagues. It allows people to understand how they made their colleagues angry, sad, or ecstatic.

Being attuned to the emotions of others is important because it increases emotional intelligence. Remember, the idea is to regulate your emotions and constructively affect the emotions of those around you so that the team is more harmonious and, subsequently, effective.

Reflecting on the Impact of Emotions

Having understood how people feel, it’s then important to understand how those feelings affected their actions. This part of the retrospective is about finding out how the team suffered or benefitted as a result of emotions.

It’s easy for throwaway comments, with little negative intent, to upset and overwhelm the recipient. Imagine someone reviewed your code and said it smells. It’s easy to take that as a criticism, feel demotivated, and stop enjoying your job. And then stop becoming productive for the team.

Conversely, it’s incredibly useful to know when you made someone happy. As a leader, maybe you gave someone additional freedom or responsibility, and they felt highly-motivated by it and produced the best work of their career.

If you know how your actions affected someone, you can control that behaviour so that you have less of a negative impact and more of a positive impact.

The most important aspect of this part of the retrospective is honesty. People may have behaved regrettably. They may have had murderous thoughts about their team-mates and failed to behave respectably. In the past I’ve been so angry that I let bugs go unnoticed because the person who caused it was treating me rotten.

But we’re creatures of emotions. We need to accept that others are controlled by emotion. We should applaud their honesty, empathise with them and work out how we can stop similar problems happening in the future (as discussed next).

Admittedly, this is far, far easier said than done. But the immense rewards make it a worthwhile endeavour.

Improving Emotional Intelligence

After understanding how your team felt, and how their feelings affected the team’s harmony and productivity, you can set some actions to increase the positive effects of emtion and reduce the negatives.

If someone was positively impacted by being given additional freedom to work on particular areas of interest, and the team benefitted, then you can create an action to let them do more of it.

If someone harboured a grudge for two weeks because they felt like they were being patronised, they can create an action to tell other people when they feel patronised. Or the team can create a group action to be more aware of their patronising behaviour. I’m sure you can think of other suggestions, too.

Some of the questions you may want ask at this stage are:

Where do you wish you were on the mood meter at that time?

What could you have done to reach that position on the mood meter?

Note: don’t forget, a crucial part of learning is reflecting on the outcomes and actions at the next retrospective.

Be Especially Attentive to Emotional Hijackings

Sometimes you can get so angry that your thinking contains no rational input. You might be overcome with rage because someone insulted or disrespected you. This is an example of an emotional hijacking. Identifying when someone in your team has been emotionally-hijacked can be critical to the harmony of your team.

It’s not just anger, people can be overcome by sadness and even happiness. Too much happiness can also lead to poor decisions making. During the early years of my career, I often got excited with the prospect of freedom and responsibility. But it all came crashing down after the ambitious estimates I had given were off by an order of magnitude.

You could try starting the retrospective by first asking if anyone experienced an emotional-hijacking. Or you could make a note of each occurrence as they are discovered and pay special attention to them during or at the end of the retrospective.

What do you Think?

What do you think? Do you believe emotional intelligence is important? Do you think development teams should try and improve their emotional intelligence? Do you think this retrospective would satisfy those needs? Would you be prepared to use it? How would you change it?

Event Details

Emotional Intelligence For Doctors
OVERVIEW
Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is

more

Event Details

Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module1: EQ on the Dashboard

EQ the Key Driver

18 Performance Talents

6 EQ Performance Indicators

Module2: Essentials of Trust

Trust as a Feeling

Trust as a Performance Driver

5 Cs of Establishing Trust

From Demanding to Earning Trust

Module3: Beating The Challenge of Change

Change from the Brain

The Emotional Ring of Resistance

Exploring the Catalyst of Successful Change

From Doctor to Inspiring Change

Module4: Igniting Motivation

Exploring the Ice Berg

Motivation vs Control

From Extrinsic to Intrinsic Motivation

Module4: Enhancing Teamwork

When Team Feels

Group Affect Model

From Individual to Team Performance

Module5: Accelerating Execution

From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

Recognize and understand their personality, what informed who they have become, how it influences their service style

Begin to serve customers from the heart

Understand customer personality types and the behavioral tendencies of each type of customer

Recognize the simple strategies to deploy in handling any type of customer

Recognize ways of taking charge of their immediate surrounding using their own emotional strength

Create a conducive environment for customers which allow transactions to thrive successfully

Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm

Identify the secret to understanding customers communication beyond their words

Event Details

OVER VIEW
There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter

more

Event Details

OVER VIEW

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.

We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

This training will be aided with pictures, videos, case studies and role-plays.

VALUE PROPOSITION

At the end of this training participants will be able to:

Recognize how one’s attitude affects service standards

Explain what customer service means in relation to internal & external customers

Event Details

Event Details

EQ Café: How to Use Our Emotions to make Innovation Serve Humanity (Lagos)

Event: 20th Sep 2019 , Lagos Nigeria

Price: Free

Details

In a world with such rapid innovation and change, how do we hold onto the essential human qualities that could make the future a place fit for all of us? The Sustainable Development Goals offer a vision of that future, but are these problems for governments or technologists — or for all of us? Economists say we’ve started the “Fourth Industrial Revolution” where we are changing ourselves with nearly magical technology: What is required for us to use this capacity for the greatest good?

Join this “EQ Café” on the science and emotion of innovation to imagine a better future – starting within each of us. We’ll explore the topic of innovation and, as U.N. Action Partners, working toward the Sustainable Development Goals… and the essential question of how to use our emotions to make innovation serve humanity.

EQ Cafés are insightful, fun sessions for people curious about emotional intelligence to connect and learn together.

In this Café we will discover:

How we’re feeling about innovation, and the role of emotion in catalyzing change

How the U.N. Sustainable Development Goals are an invitation for a new kind of innovation

How emotions, and emotional intelligence, could help us step forward

Who: Anyone interested in learning about and practicing emotional intelligence – the learnable, measurable, scientifically validated skillset we all need to thrive.

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019
COURSE OVERVIEW
AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE

more

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

OUR EMOTIONAL INTELLIGENCE MODEL

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.

Event Details

Emotional Intelligence For Doctors
OVERVIEW
Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is

more

Event Details

Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module1: EQ on the Dashboard

EQ the Key Driver

18 Performance Talents

6 EQ Performance Indicators

Module2: Essentials of Trust

Trust as a Feeling

Trust as a Performance Driver

5 Cs of Establishing Trust

From Demanding to Earning Trust

Module3: Beating The Challenge of Change

Change from the Brain

The Emotional Ring of Resistance

Exploring the Catalyst of Successful Change

From Doctor to Inspiring Change

Module4: Igniting Motivation

Exploring the Ice Berg

Motivation vs Control

From Extrinsic to Intrinsic Motivation

Module4: Enhancing Teamwork

When Team Feels

Group Affect Model

From Individual to Team Performance

Module5: Accelerating Execution

From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

Recognize and understand their personality, what informed who they have become, how it influences their service style

Begin to serve customers from the heart

Understand customer personality types and the behavioral tendencies of each type of customer

Recognize the simple strategies to deploy in handling any type of customer

Recognize ways of taking charge of their immediate surrounding using their own emotional strength

Create a conducive environment for customers which allow transactions to thrive successfully

Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm

Identify the secret to understanding customers communication beyond their words

Event Details

OVER VIEW
There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter

more

Event Details

OVER VIEW

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.

We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

This training will be aided with pictures, videos, case studies and role-plays.

VALUE PROPOSITION

At the end of this training participants will be able to:

Recognize how one’s attitude affects service standards

Explain what customer service means in relation to internal & external customers

Event Details

Event Details

EQ Café: How to Use Our Emotions to make Innovation Serve Humanity (Lagos)

Event: 20th Sep 2019 , Lagos Nigeria

Price: Free

Details

In a world with such rapid innovation and change, how do we hold onto the essential human qualities that could make the future a place fit for all of us? The Sustainable Development Goals offer a vision of that future, but are these problems for governments or technologists — or for all of us? Economists say we’ve started the “Fourth Industrial Revolution” where we are changing ourselves with nearly magical technology: What is required for us to use this capacity for the greatest good?

Join this “EQ Café” on the science and emotion of innovation to imagine a better future – starting within each of us. We’ll explore the topic of innovation and, as U.N. Action Partners, working toward the Sustainable Development Goals… and the essential question of how to use our emotions to make innovation serve humanity.

EQ Cafés are insightful, fun sessions for people curious about emotional intelligence to connect and learn together.

In this Café we will discover:

How we’re feeling about innovation, and the role of emotion in catalyzing change

How the U.N. Sustainable Development Goals are an invitation for a new kind of innovation

How emotions, and emotional intelligence, could help us step forward

Who: Anyone interested in learning about and practicing emotional intelligence – the learnable, measurable, scientifically validated skillset we all need to thrive.

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019
COURSE OVERVIEW
AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE

more

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

OUR EMOTIONAL INTELLIGENCE MODEL

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.