The Director of Business Intelligence leads a team dedicated to providing sales management reporting and operational metrics to multiple teams within SBA, the business to business division of Staples. The team reports into Sales Operations and is focused on supporting both outside and inside sales teams to provide best in class operational reporting. In addition to management reporting, the role manages a team responsible for customer reporting requirements within commercial & enterprise and midmarket segments.

This role sets strategic direction for the development, rollout and maintenance of reporting to provide ongoing visibility into operational standards (financial, customer satisfaction, employee engagement, etc.). This individual will draw on resources both from their team as well as across the Company to identify and deploy process improvements, system enhancements and best practices. The director will be responsible for creating the vision of how we can identify opportunities to improve sales productivity by leveraging common metrics, aligning processes, and migrating to common systems that bring operational and financial data together for our sales leaders.

Activities:

Act as a product and service champion for all sales intelligence tools and deliverables (including software capabilities, standard reporting, ad-hoc analyses, and strategic recommendations)

Provide strategic direction for all sales intelligence tools and deliverables

Develop short-, medium-, and long-term plans to achieve strategic objectives including developing enterprise class business intelligence tools that can be leveraged across SBA

Partner with RVPs, SVPs, Sales Strategy and President of NAD to determine sales intelligence needs and manage an ongoing project pipeline

Ensures that financial, customer service and employee engagement targets accurately tracked and reported on in a clear and meaningful manner.

Act as a leader in data governance to ensure that metrics are consistent across business units and functions to reduce conflicting metrics. Key partners include Finance, SDS, Marketing, and Sales Leadership.

Partner with HR to ensure hierarchy data is consistent across sources

Lead a team of 10+ product and analytic associates to create and execute sales intelligence tools, reports, and analyses

Experience managing/mentoring an analytics team within a corporate environment

Experience standing up a data warehouse and new BI tools

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-800-270-9560 or email staffing@staples.com for more information.

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.