Andrew Thiesen

IT Professional, Information Technology and Services

Andrew Thiesen's Bio:

Andrew Thiesen is an IT professional with experience in multiple operating systems, applications, and environments seeking a fast paced, deadline driven, results oriented IT position.

Andrew Thiesen's Experience:

Technical Support Manager at Liquid Holdings Group

October 2012

Support, Level 2 at Royal Caribbean International

July 2010 - August 2012

As an Application Support Engineer, I am responsible for Systems connected to: Entertainment, Safety and Security, Marine and Hotel applications. I perform Level 2 troubleshooting after the IT Teams on board have diagnosed the issue, and opened a problem ticket.
I also lead teams in: Dry Docks, Revitalization's, and New Build's in installing, configuring, and deploying new applications and upgrades to the Fleet.

Junior Head End / Technology Consultant at Allin Interactive Inc

February 2008 - November 2009

Junior Head End for Allin Interactive: developing iTV networks, testing network and application prior to shipping, creating databases and AD logons. Test PMS system integration including: SAPI, BizTalk/ASR, and Fidelio. Travel to: Italy, Finland, France, and Germany to install network, RF, and HD equipment on-site in shipyard for clients for up to three months at a time. Assist Project Manager with scheduling, personnel, documentation, and budgeting.

Broadcast Engineer at Pappas Telecasting Companies

April 2007 - February 2008

Network and Systems administrator responsible for administering AD, Exchange, and 12 TB video file storage systems. Worked directly with Senior and Chief Engineers in building out Nevada's first full digital TV news station, and completing analog to digital TV signal change. Performed basic network maintenance and monitoring, End User training, FCC reporting and accountability, SOX compliance. Work with Senior and Chief Engineers with project planning, budgeting, and ROI/TCO analysis.