Customer Support for Travel - Helprace

Online travel customer support for the modern travel market

Travel agents need to carefully consider their web marketing and online travel customer support, as most travelers don't go looking past the internet to secure travel arrangements. Helprace offers your agency a full knowledge base for distributing relevant information to your audience, a community portal with rich text and voting options, and a powerful travel customer support case management system. This carries across contextual and relevant information to agents which help them get the most out of every customer interaction.

For example, whether customers send request as a ticket, check the community or the knowledge base, the information is centralized for the agent. This all means that agents can spend their time on tickets and only jump into the support portal when needed. Agents can focus on their work and quickly jump between channels while customers get the impression they're getting personal, human support. Because of this - customers will keep coming back.

Attract users to your travel customer support site

Most customers have a number of options when choosing their vacation or booking a hotel. They usually pick a solution that is the most effortless and convenient to them. Helprace improves customer experiences, satisfaction and keeps every single request, comment and feedback accounted for. With the amount of customers using social media, reading online reviews and asking their friends for recommendations, it helps to keep a good reputation around. It's a lot easier said than done, since your online presence is hard to manage when it's out of your control. Helprace helps you regain that control by offering a memorable experience to everyone involved.

Most customers prefer an easy and straightforward booking experience to other customer-related factors. So why give customers any reason to think about your competitor? Helprace lets you stay on top and in control of your customer experiences.

Just as important, ticket prices are a big selling point that customers prefer to work off. With Helprace, agents can publish promotions and price structures from their travel customer support panel to their knowledge base. The interactive knowledge base allows users to vote certain specials up or down – see what's most important without leaving your travel customer support panel.

A travel customer support that's easy to use

The travel industry is all about personalized, multi-channel service. And, listening to what your customers really want is the best way to offer what they want. The Helprace feedback system offers customers a public ability to voice their questions, ideas, problems or even praise.

The beauty of Helprace travel customer support software suite is that it's simple to use. It's a one-stop solution for your customer service needs and online presence for your travel agency. To find out more about the benefits of using Helprace travel customer support feel free to check out our tour.