[Resolved] Xolo — Dialler problem

I brought the phone xolo era 4k 2 days before from homeshop 18 .. now i found out its dialler not working not able to call, i cant return the product to homeshop 18 back because they dont accept return after 48hrs of purchase, hmm so should i give to customer service near my place??
in rourkela called (smile services).. here they dont even listen whats the problem is. what should i do now ? someone respond soon and can this be sort it out?

Complaint marked as ResolvedApr 28, 2017

Complaint Status

[Mar 20, 2017] Xolo customer support has been notified about the posted complaint.

Xolo Customer Care's response, Mar 28, 2017Dear Mr. Clemens,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding your device, we would like to convey that we have tried contacting you on [protected]. However, number was not contactable.
Hence, we request you to share your alternative contact number & appropriate timing on our official mail ID care@lavainternational.in or alternatively you may call us back on our customer care helpline number[protected] from 10:00 AM to 7:00 PM (Mon – Sun) for any further assistance.
Regards,
Satyaveer Yadav
Lava Team
care@xolo.in
www.xolo.in