SOSCuisine is recommended by:

I’ve never followed a diet like yours

“CONGRATULATIONS! Thank you. I’ve never seen anything like
it. Very smart. Extremely well done. Meets practically all your needs in the
kitchen, with recipes, with groceries, suggestions, information, health, etc. Keep
up the good work. I’m definitely going to recommend this site. Thanks again.”

Answers

Are there hidden fees?

NO. There are no sign up fees, switching costs, termination penalties. Only pay for what you
choose with no hidden fees.

How long is a subscription?

You can subscribe to our Premium Service Plan for 1 month or 12 months, and to our VIP Service
plans for 3 months, 6 months or 12 months.

Subscription to the VIP Dietitian plan consists of 3 monthly payments and does not renew
automatically at the end of the 3 months term. The VIP Personal Cook plan is sold as a package
of two visits and is not a subscription.

Can I cancel at any time?

Yes! While we’d hate to see you go, you can cancel your PREMIUM subscription at any time right
from the My Profile page: Simply scroll down to ‘My subscription’ and click on ‘Cancel my
subscription (stop recurring payments)’. This will be effective immediately and no further
charges will be made to your credit card.

For VIP subscriptions, cancellation is possible until you make your appointment for the Initial
Assessment with the Dietitian or Kinesiologist. Once you make this appointment, you agree to pay
for the entire duration of the subscription that you purchased.

Can i change my meal plan during my subscription?

Yes! You can change as often as you want for anyone of our Lifestyle meal plans, at no charge.
And of course you can go back to your Premium meal plan whenever you wish. To do so, go to My Profile and select the meal plan type
that you want, under ‘Customize my Meal Plan’.

You can also change for another Premium meal plan, also at no charge, by asking us through the Contact form. The reason for our doing this change
on your behalf is to protect you. Indeed, since many of the meal plans relate to a medical
condition, we want to make sure that there are no contraindications for you.

Can I change my service plan during my subscription?

Yes! You can upgrade from Premium to VIP at any time. To do so, call us toll-free at
1-877-570-1035 or 514-564-0971 (Montreal area). On the other hand, downgrading from VIP to
PREMIUM before the end of your subscription is not possible.

How does billing work?

For the Premium Service Plan, when you choose to be billed on a monthly basis, you will be
charged the indicated amount immediately. You will continue to be charged the same amount on the
same day each month, until you cancel your subscription. Once you cancel, you will not be billed
again, i.e. there are no commitments/contracts. Yearly subscriptions work the same way, except
that you are billed in advance for the full year, and re-billed on the same day the following
year, unless you cancel prior to the next billing date. Again, once you cancel, you will not be
billed again, i.e. there are no commitments/contracts.

For the VIP Service Plans, billing is always done on a monthly basis, whatever the subscription
duration. You will be charged the indicated amount immediately. You will continue to be charged
the same amount on the same day each month, for the term of your subscription.

Which payment options are available?

We offer different payment options:

Pay here on the website (secured) with a credit card

Pay by phone with a credit card, by calling us toll-free at 1-877-570-1035 or 514-564-0971
(Montreal area)

Pay by mail by sending us a cheque, to the order of Sukha Technologies Inc., to:
3470 Stanley, bureau 1605
Montreal, Qc, H3A 1R9
Canada

We never have access to your credit card number, which is sent directly to Stripe, for the sole
purpose of effecting the transaction. There is therefore no trace whatsoever of your credit card
information in our database. Since we started accepting credit card payments in August 2010,
there has not been a single payment security issue.

Is there a money-back guarantee?

Yes. If you’re not fully satisfied, contact us within 7 days of purchase and we will refund your
payment. To do so, you need to sign in first and then select ‘Others’ in the Contact
form. Some conditions apply. Check our Refund Policy for more info.

Is my personal information secure and private?

Yes, your personal data is secure and private. We never share your data with anyone else, and we
never use your data for purposes other than providing you with the service that you chose.
Please see our Privacy Policy for further info.

Do you receive money from supermarkets?

No, we do not receive any compensation from supermarkets to publish their specials. We chose to
put ourselves entirely on the consumer side, not the supermarkets’. Our service does much more
than simply bring you flyer specials: It puts the supermarkets in competition by calculating the
most economical grocery basket for each one of our subscribers. Thanks to our algorithm, an
average family saves $CA 150.00/month, by paying only $CA4.95/month for our PLUS service or $CA9.95/month for our PREMIUM
service.

By the way, we are not paid by the food industry nor subsidized by public funds. Our revenue
comes mainly from subscription fees, and advertisements posted on the site, which allows us to
keep our independence and to provide the best possible service to our subscribers.

Other sites display flyer specials for free. So why opt for SOSCuisine?

It’s true, some sites do display flyer specials. But in reality, these sites simply upload soft
copies of flyer specials, with the same drawbacks: difficulty comparing articles together (as
they are offered in different formats), time lost in leafing through all the specials,
impossibility of knowing whether the specials are really proposing good prices or not, etc.
SOSCuisine launched SOS PLUS to maximize your savings, by
avoiding all the drawbacks of conventional flyers! Let’s look at it in detail.

We start off by conducting a comprehensive analysis of flyer specials. We:

calculate prices on a uniform basis for proper comparison

identify the best price of the week for each item, among all banners

identify GENUINE specials, i.e., those which offer really great prices

As we’ve been following the price trends of around 1,000 products for over eight years now, we
are able to identify really great specials. In the flyer comparison table we publish on our site
for our members, we identify these specials with icons. A thumbs up means the price is right,
i.e. rare. Two thumbs up means that the price is really great, i.e., very unusual and therefore
not to be missed and stocking up on the product is advisable. For example, for any given week in
Ontario, we could display 730 specials, of which 242 would be really cost-effective!

We follow 60 banners in Canada, including 12 in Ontario. Besides the prices of the major chains,
we are also familiar with the specials of small chains such as Farm Boy in Ottawa. What’s more,
our company has absolutely no links to the food industry or to any other economic group
whatsoever. We have chosen to position ourselves clearly on the side of the consumers, by
providing unbiased and high value information, in order to help them eat healthily while at the
same time making significant savings.

SOS PLUS is also designed to simplify planning. Our site memorizes YOUR favourite grocery stores
and depending on weekly specials, proposes recipes that use a maximum of ingredients that are on
specials in your supermarkets! That’s not all… our Flyer Specials table is directly linked to
your grocery list. With a few clicks, your grocery list is full of the best deals of the week
and ready to be printed or sent to your phone!

Our subscribers say that they save an average of $CA150/month thanks to SOS PLUS! So, the subscription of $CA4.95/month is well worth it!