Hello my name is Sergio, I am sorry to hear about the situation regarding a
transfer of funds to your PayPal account, and understand your frustration
and concern over this issue. I will be happy to assist you with your
questions.

Mr. xxxx, I would like to inform you that upon reviewing your PayPal
account I have been unable to locate any transaction with the seller:
eToro.

I recommend you to make tot them a money request in order to ensure you get
paid for this transaction. In order to do so, please follow these
instructions:

You can request a payment from your PayPal account.

* The person does not have to be a current PayPal member.
* A Money Request can be sent to up to 50 recipients within one
request, by separating multiple email addresses with commas or returns.
* PayPal's Invoicing Tool lets you send professional business invoices
through email.
* Unpaid money requests are automatically canceled after 30 days.

To use PayPal to create a money request, please follow these steps:

1. Log in to your account at https://www.paypal.com.
2. Click the "Request Money" tab.
3. Click the "Create a Money Request" or "Create an Invoice" subtab.
4. Complete the form with the recipient's email address, the amount, the
currency, and the type of money request.
5. Click "Continue."
o If the Money Request is for an eBay Items or Auction Goods,
fill out the second page of the payment form and click "Continue."
6. Review the confirmation screen and click "Request Money" to send a
money request or "Send Money" to send an invoice. To change any
information, click "Edit."

The recipient will receive an email informing them of your request for
payment. The email contains a link. After clicking the link, the recipient
can log into PayPal, sign up for a new account or enter their credit card
information to pay the money request. Once the recipient pays you, the
money will appear in your PayPal account balance.

Don't forget, we're always around if you need us. Just click "Help" at the
top of any PayPal page to visit our improved Help Centre.

Sincerely,
Sergio

8. on 15.07.2009 19:19

REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
SUBJECT: When you were offline (via LivePerson)

REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
SUBJECT: When you were offline (via LivePerson)

Dear Customer,

Thank you for contacting eToro.

Did you send again the Withdrawl filled with your detais to your withdrawlin eToro?

Please feel free to contact us if you have any additional questions.

Best Regards,
eToro Support Team

Juliana

13.

========== Original Message ==========

From: xxxx <>
Subject: Re: eToro - Customer Support (LTK16401311403X)

No, i didnt.. why i should?

14. on 28.07.2009 9:37

REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
SUBJECT: When you were offline (via LivePerson)

Dear Customer,

Thank you for contacting eToro.

Dear xxxx,

In order to complete your withdrawal request please send us a NEW CLEARER withdrawal form filled out with all of your details and your withdrawal request details. You can find the withdrawal request form in the following link: https://cashier.4ecks.com/Cashier/cashout/CashoutForm.aspx
Should you require further assistance or information, please reply to this message or chat live with us during our business hours.
Best Regards,
Juliana
eToro Support Team

Please feel free to contact us if you have any additional questions.

Best Regards,
eToro Support Team

Juliana

15. From: xxxx <>
Subject: eToro - Customer Support (LTK16401311403X)

Why i should send another copy ?
NB!! Look e-mail below!

----------------------------------
Dear xxxx,
We are happy to inform you that your withdrawal request on the amount of
61.00 USD made on 15 Jun 2009, has been processed and the funds will be
transferred to your account by PayPal.
Please note that as part of the withdrawal process, eToro reserves the right to refund traders their withdraw funds via the original payment method that has been used by traders to deposit funds to their trading account.

We wish you a most profitable and enjoyable trading experience.
eToro Customer Support
E-mail: support@eToro.com

16. on 28.07.2009 18:40

REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
SUBJECT: When you were offline (via LivePerson)

Dear xxxx,

Thank you for contacting eToro.

The last withdrawal for the amount of $61 was processed.

Please feel free to contact us if you have any additional questions.

Best Regards,
eToro Support Team

Neil

17.

========== Original Message ==========

From: xxxx <>
Subject: Re: eToro - Customer Support (LTK16401311403X)

But as i told You, i DID NOT get the money !

18. on 29.07.2009 9:40

REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
SUBJECT: When you were offline (via LivePerson)

Economic Calendar, Money Transfers, Traders Tools

Trading FX or CFDs on leverage is high risk and your losses could exceed deposits.

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