Agreed. I wish I had known before we bought Bitrix that we wouldn't be able to send email using our own SMTP server. Shame on us for not verifying, and shame on you for not including this feature. If this isn't fixed by the time our year is up, we'll be migrating to another CRM.

I submitted a trouble ticket stating that I couldn't update our self hosted Bitrix -- the updates are shown, but I can't ever update them. I have been advised that the solution is to allow someone else to remote into our system. Is there no other option? We chose the self hosted version because we are serious about the security of our system and have proprietary information that we don't wish anyone else to see.

I am able to receive inbound emails. Bitrix assigns the unknown email addresses as new leads, and the known addresses are attached to their respective contacts. When I click on a contact's email address it opens a New Message in my Outlook. However, when I scroll to the bottom of the page of my Contact, and choose email ( Message, Task, Meeting, Call, Email), the dialogue box comes up for a new email, but after I click the send button, it never leaves my system.

I set up my email in the CRM in Send&Save. I am able to receive emails I get though Outlook, but I cannot send email out via the CRM program. The only way I can send out is to click on a contacts email address to open a new Message in Outlook. For obvious reasons I would like to be able to send out from within Bitrix24. Please advise.