I received * different sets of emails on Friday may **th. Each set was about * emails a...

GetHuman-kylemcn's customer service issue with Facebook from May 2018

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GetHuman-kylemcn's next move: go to the Facebook help center.

Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kylemcn will want to follow the link below to head to their help center. We will check on GetHuman-kylemcn later to make sure it's all set or try to help escalate.

Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License

Tip from another customer

If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.

The issue in GetHuman-kylemcn's own words

I received * different sets of emails on Friday may **th. Each set was about * emails a piece. They stated that someone was trying to sign into my account using a galaxy phone. I personally have an iPhone. So I went through the steps to “secure my account.” It worked fine for the first two times that I was notified of someone signing into my account with a galaxy phone. The third time the emails came to my phone, they were in a different language. I’m guessing Arabic because the first emails said that someone tried signing in from Baghdad Iraq. So I went in and tried signing in again but the two ways that I could receive a new code to sign in was either by email or sms. Funny thing about that is that the email listed to get the new code to go to was not listed. I have a gmail account, and it was going to send to a hotmail account. It also has a different phone number listed to to send a sms to. And I can’t edit the two options. So I’m stuck and I don’t know where to go from here to get back into my account.

GetHuman-kylemcn did not yet indicate what Facebook should do to make this right.

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