How do I raise an inquiry online?

You will need your IBM User ID and password to access My requests. Your request will already be populated with the data you supplied when you registered with IBM. You need only supply the information that is specific to your request and press submit. A submission notification will confirm the details of your request.

Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM User ID:

User ID (in e-mail format, e.g. jdoe@us.ibm.com; this will be checked against IBM records to verify it is not in use by another previously registered user)

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

Who do I contact with questions about hardware or software maintenance contracts?

For general questions about hardware or software maintenance, contact our Customer Support Team on +32 (0)2 339 23 45 between the hours of 08:30 to 17:00 where a representative will ensure your enquiry is addressed.

How can I activate a ServicePac contract?

What if I have a contract question that isn't answered here?

A Customer Support representative will be happy to assist you with your contract enquiries and you can contact them on
+32 (0)2 339 23 45, Monday to Friday, 08:30 - 17:00 for assistance. You may also
submit an online request. To allow us to better assist you, please include as much detail as possible.