Appointment Policies: When setting an appointment, PLEASE right down date and time. We do not call to remind you, we do expect you to be responsible to remember your appointment. Because we only reserve your space in the therapy room for you, we do charge you for full session for any missed appointment or no shows. If you have purchased or prepaid and prescheduled any sessions or a package of sessions, this session is deducted from your existing sessions left, with no refunds. If you loose your package card or do not have at time of therapy we are not responsible for refund or credit. We expect a 24 hour notice for any reschedules or cancellations or this policy also applies, as we need time to offer your space reserved to another patient in need of that space.

Consultations: I reserve my time every hour for one patient only who has a schedule appointment and has paid for this appointment time. I check my messages 2 times a day to schedule appointments. If when calling you need me to go over your history before you WANT to make an appointment for a service, this is called a CONSULTATION. I charge $60 per 30 minute in person with a scheduled consultation appointment just like going to your family doctor or a surgeon.

Patient Responsibilities:​Print patient forms off this site, fill out and bring with you. Have payment for service ready before we begin therapy, if check make out to RB Institute. Come at least 5 minutes early. There is no staff or secretary to greet you so.....When you come into my office, I ask all patients to SILENCE YOUR PHONE, if you do not have a printer at home, fill out a patient history form (front & back) on table with clipboards, remove and store jewelry and personal items, go down the hall to the right, eliminate before any service and return to the waiting area until I come out to greet you. Please keep in mind....sometimes clinics run into delays with special situations, handicap or elderly and they may need my assistance with dressing or moving about and I may run up to 15 minutes late... please be considerate and patiently wait.MAKE PAYMENT(PERSONAL CHECKS & CASH ONLY)before proceeding to therapy room.