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We are dedicated to Service and Customer Success. The global Customer Support team attained best-in-class recognition through Omega Management Group’s Omega North Face Award for superior customer satisfaction scores during 2013, 2014, 2015 and 2016.

Get Answers 24/7
If you manage Ovid's software products for your organization, Ovid has technical support resources available to help answer your questions. We've provided some basic support information - such as system requirements, implementation materials, documentation, or tech tips - right here, online.

For more difficult questions or inquiries please search our Knowledge Community - it's comprised of common questions that have been submitted to our Technical Support team from users like you from across the globe. Or, simply email us directly.

To better serve you, Ovid offers 24 hour worldwide technical support. Any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to answer your call. Learn more about Ovid's 24/7 commitment.

Knowledge Community

For more difficult questions or inquiries please search our Knowledge Community - it's comprised of common questions that have been submitted to our Technical Support team from users like you from across the globe. Or, simply email us directly.

About Jumpstarts

You can use this utility to create a JumpStart URL for use on your homepage - it will take the user to the Table of Contents of their particular journal or book.

Automatically generate a JumpStart URL for

Jumpstart FAQs

Still have questions? Below is a list of most common questions around Ovid Jumpstarts.

Do Ovid's jumpstarts expire?
No, jumpstarts in Ovid do not expire.

Can I link to ANY page in Ovid?
While the Ovid jumpstart technology allows you to link virtually any place within OvidSP, Ovid's Email Jumpstart feature allows you to create links to Full text articles, saved searches, a Journal issue list, an Issue's TOC or a browseable category. For additional links or link options, please contact your customer support representative or consult your OvidSP user guide for more information on jumpstarts.

How do I save a link to the article I was just reading?
From the article you can click on the "Email Jumpstart" button. From there you once you create a jumpstart you can either cut/paste the displayed link on the "Email Jumpstart" screen OR you can email yourself the link to use at a later date.

I want to construct a link to a particular journal-can I make a link to the latest table of contents? To an Issue List?
At this point you can construct a link to any journal issue's table of contents. To do this, simply navigate to the journal issue you'd like to link to. From the Table of Contents, click on the "Email Jumpstart" button. From there you once you create a jumpstart you can either cut/paste the displayed link on the "Email Jumpstart" screen OR you can email yourself the link to use at a later date. Similarly if you want to create a link to a particular issue list, simply navigate to the desired issue list and click the "Email Jumpstart" button.
NOTE: this link will go back to the Table of Contents you were at, NOT the latest. So, if in the time between creating the jumpstart and using the link a new issue has been added, you will not link to that TOC. It might be a better option to create a link to the issue list instead.

I have this really great saved search--can I make a link that executes the search and posts the results? Absolutely! From the saved search screen, simply select the search you'd like to link to and click the "Email Jumpstart" button. Using this link you can rerun this search at any time and go directly to the titles display.

I normally login without being asked for an Ovid id/password. How do I login with my email jumpstart? The jumpstart is a "shortcut" to logging in. You will still follow your usual method of logging in to Ovid. For example, if you normally login to Ovid without being asked for an ID/Password, you are probably IP validated. In that case, your jumpstart will log you into Ovid as normal.
If you normally login to Ovid using a non-Ovid id/password (e.g. Network ID, SSN, Library Card), please have your local Administrator contact Ovid Technical Support to discuss custom validation options.

I log into Ovid Web OvidSP using EZ Proxy or other proxy server. Can I still create jumpstarts that will allow me to bypass the login screen even though I'm using a Proxy?
Yes. Your local Ovid Administrator can request Ovid Technical Support to add Proxy settings for all Email Jumpstarts. Or, you can edit the emailed Jumpstart and add the Proxy settings. Please consult with your Proxy administrator for details on adding Proxy settings to URL's.

If you are authenticated on IP address or if you have a valid username and password for your institute, you can directly obtain a list of your current database short-name codes! Click here to get your codes.

If you have any questions about the codes on this page, please contact: support@ovid.com

Licensing & Requirements

All of Ovid's products require a signed license agreement before access can begin. Ovid and its publishing partners require this license agreement to ensure appropriate and fair usage of the software that Ovid provides and the content that Ovid licenses. Your Ovid sales representative will provide you with Ovid's License Agreement, which will cover access to your Ovid subscriptions.

OvidSP Configuration Information

Ovid web applications require the following minimum browsers for OvidSP:

Chrome version 30 or greater

Internet Explorer version 9 or greater: For versions 9-10, TLS 1.2 is disabled by default so you will need to enable it in the browser settings if this hasn’t already been done

Microsoft Edge: All versions are compliant

Firefox version 24 or greater: For versions 24-26, TLS 1.2 is disabled by default so you will need to enable it in the browser settings if this hasn’t already been done

Safari version 7 or greater

Safari mobile 5 or greater

The Ovid applications that are covered by these standards are: OvidSP, and Ovid LinkSolver. Ovid products require that JavaScript and Cookies are enabled.
To view PDF files in the Ovid applications you will need the Adobe Acrobat Reader. If you are experiencing difficulties utilizing our services with any other browser application, we recommend trying the above versions to correct the issue.

Ovid is focused on delivering standards compliant applications. By following common standards such as CSS and DOM, Ovid will be designing products that leverage powerful technology while ensuring that our solutions are compatible with our customer's system environments. In the future Ovid will be building toward the following standards:

Important System Information for Optimizing Performance and Access

Browsers
For best performance, we recommend using a browser with a fast JavaScript engine. We recommend using the latest version of either Firefox or Chrome. Internet Explorer Compatibility mode is not supported, so please ensure that ovid.com is not included in the list of sites added to compatibility view or the local intranet zone in your IE browser settings.

Browser Cache Settings
Caching improves page loading speed by locally storing relevant content. Our applications target a default browser configuration, particularly with regard to caching. OvidSP sends standard HTTP headers with every page that tell the browser what caching policy to use. The default browser configuration should follow what is sent in the headers. If a user overrides the caching behavior, the browser may not cache as much as it should which slows performance or may cache too long causing problems for software updates or with dynamic content.

URL Information for Firewall/Proxy Administrators
Ovid recommends that you allow users to connect to all *.ovid.com, *.jbisumari.org, and *.wolterskluwer.com domains, to ensure uninterrupted access for users. If that is not possible, we recommend that you allow access to the following service URLs, depending on which products you subscribe to.

These are the only entry-point addresses that should be bookmarked and distributed to users. If you wish to bookmark OvidSP, please use ovidsp.ovid.com only. Including "tx" or "uk" could compromise your access to OvidSP.

Ovid Discovery Resource Service URLs:
Whitelist the following domains to ensure uninterrupted access to the Ovid Discovery platform:

*.ovidds.com

*.tdnet.com

*.dsstatic.net

Network traffic between Ovid and your site
All network traffic from Ovid to your site should be in response to requests which users have generated. Thus, if your site is using a stateful packet inspection (SPI) firewall, you should not have to open any ports on your firewall. Email is the exception, and you should allow TCP/25 from the address ranges listed below.

Should you use a non-SPI firewall, you will need to allow ephemeral (high numbered) TCP port access from the following IP address ranges. In order to allow Ovid the ability to expand/upgrade service without impacting connectivity, the entire range should be allowed.

Note about Blacklists
As protection against spam, it's common for companies to enlist the use of "blacklists". Blacklists are lists maintained by independent organizations containing addresses of mail servers believed to be used to produce spam. Ovid's mail server and the IP addresses used to send alerts included above, at times can inadvertently get listed on these blacklists. This happens because our alert system is quite popular by our customers and as such, produces enough emails that it can occasionally be mistaken for spam distribution. Unfortunately, for customers who haven't explicitly listed our mail server IP as valid, the blacklist causes their mail server to reject connections from our mail server.

Once Ovid learns of any inadvertent blacklisting, we have the IP removed from the blacklists, however we can't guarantee it won't end up back on them at some point in the future. To avoid problems with email delivery for users of OvidSP's AutoAlert and email functions, we strongly recommend our customers add the ranges above to be explicitly whitelisted.

If you have any questions, please contact your Ovid Technical Support team.

Phone Technical Support

Ovid's 24/7 support commitment is made possible by the addition of new 24-hour Technical Support phone numbers. Calling these numbers after local business hours routes your call to a representative in the office that is currently open. To speak with a representative from your regional office, you must call during that office's normal business hours. Note that this 24 hour service is for technical support issues only: sales, customer service, and other questions should continue to be made to your local office during normal business hours.

Ovid is a global company, with technical support engineers available in sales offices around the world. Contact us during normal business hours: Monday- Friday 8:30am - 8:00pm EST, but if your call is received outside business hours it will be routed to an open office in another time zone.

Email Technical Support

Assisting our customers is a primary concern, and Ovid recognizes that not every problem occurs during normal business hours. That is why Ovid offers 24 hour worldwide technical support for our customers. Now, any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to assist you.

Still need answers?Email tech support directly and we’ll be sure to respond within 3-5 business days.