1) Can I get a spellchecker to work in 4.0.5? We're setting this up for some people here who require a spell checker, and Firefox/Chrome's built-in will *not* work with RT's ticket body boxes. :-/ If this is possible, is there a howto? I've read the wiki, but they all seem to be for 3.x.x, not 4.

2) Is there an extension that lets me define a signature for separate queues? (It can be only per queue, it doesn't have to be per-user.) So, a signature that all emails going out from queueA get, queueB has it's own, queueC it's own, etc.

Some concerns:

3) I run RT 4.0.5 on my home server, and have since version 2. I set up 4.0.5 here at work, and I noticed some oddities. The submenu disappears on submission of a form. (Screen captures are here: http://www.wingfoot.org/gallery/v/Glenn/ges-misc/RT/, pink is the work site, brown is the home server) Needless to say, my users are not liking this, and really, I'm finding it odd.

4) Possibly related to #3, when I go to Tickets/New Search, I'll fill out the criteria area, and hit "Add these terms and search".. blank results. Every time. And no submenu. (So the menu under the "New Ticket in" button that says "Edit Search" etc.) If I put the criteria in as "Add these terms" then click "Show results" in the submenu, I get results. Occasionally, I get the submenu. Oddness. :-/

As always,

Thank you in advance! Best, --Glenn

(Aside: Jesse--are there going to be any more RT training sessions in the Northeast US in the near future?)

Re: Some questions, a few oddities, and some must-haves...
[In reply to]

On Mon, Jun 04, 2012 at 04:29:01PM -0400, Glenn E. Sieb wrote: > 1) Can I get a spellchecker to work in 4.0.5? We're setting this up > for some people here who require a spell checker, and > Firefox/Chrome's built-in will *not* work with RT's ticket body > boxes. :-/ If this is possible, is there a howto? I've read the > wiki, but they all seem to be for 3.x.x, not 4.

Firefox and Chrome's spellcheckers work fine. In fact, I get the highlighting as I type. If that doesn't work, hold control when you right-click to get to your spellchecker menu.

> 2) Is there an extension that lets me define a signature for > separate queues? (It can be only per queue, it doesn't have to be > per-user.) So, a signature that all emails going out from queueA > get, queueB has it's own, queueC it's own, etc.

There isn't a feature for this in the message editor, but you could certainly add queue specific Correspondence templates that contain a signature.

> 3) I run RT 4.0.5 on my home server, and have since version 2. I set > up 4.0.5 here at work, and I noticed some oddities. The submenu > disappears on submission of a form. (Screen captures are here: > http://www.wingfoot.org/gallery/v/Glenn/ges-misc/RT/, pink is the > work site, brown is the home server) Needless to say, my users are > not liking this, and really, I'm finding it odd.

> 4) Possibly related to #3, when I go to Tickets/New Search, I'll > fill out the criteria area, and hit "Add these terms and search".. > blank results. Every time. And no submenu. (So the menu under the > "New Ticket in" button that says "Edit Search" etc.) If I put the > criteria in as "Add these terms" then click "Show results" in the > submenu, I get results. Occasionally, I get the submenu. Oddness. > :-/ There were a few fixes to submenus in 4.0.6. If you have replication recipes for 4.0.6, please file a bug with them.

Re: Some questions, a few oddities, and some must-haves...
[In reply to]

On 06/06/2012 10:54 PM, Kevin Falcone wrote: > Firefox and Chrome's spellcheckers work fine. In fact, I get the > highlighting as I type. If that doesn't work, hold control when you > right-click to get to your spellchecker menu.

After being frustrated with the "will control right-click work or not" (since it seemed it kind of worked sometimes but not most times here), we went and replaced the ckeditor included with RT (in /$RTHOME/share/html/NoAuth/RichText/ckeditor with a newer version from their website (ckeditor.com). We popped in a /$RTHOME/share/html/NoAuth/RichText/ckeditor/config.js that looks like this:

This turns on SCAYT by default, and removes the after-the-fact spellcheck button which seems to throw errors, and removes other stuff we don't necessarily care about (like bullets, forms, etc.).

We also set the toolbarStartupExpanded to true so it was just there for our Customer Service reps. Since SCAYT is running by default, they'll see their typos, and right-clicking will do what you expect it to, without the CTRL key.

>> 2) Is there an extension that lets me define a signature for >> separate queues? (It can be only per queue, it doesn't have to be >> per-user.) So, a signature that all emails going out from queueA >> get, queueB has it's own, queueC it's own, etc. > There isn't a feature for this in the message editor, but you could > certainly add queue specific Correspondence templates that contain a > signature.

True. I suppose I can capture their Real Name as a perl-enabled-scrip and pop it in the signature as well. Thanks! :)

>> 3) I run RT 4.0.5 on my home server, and have since version 2. I set >> up 4.0.5 here at work, and I noticed some oddities. The submenu >> disappears on submission of a form. (Screen captures are here: >> http://www.wingfoot.org/gallery/v/Glenn/ges-misc/RT/, pink is the >> work site, brown is the home server) Needless to say, my users are >> not liking this, and really, I'm finding it odd. >> 4) Possibly related to #3, when I go to Tickets/New Search, I'll >> fill out the criteria area, and hit "Add these terms and search".. >> blank results. Every time. And no submenu. (So the menu under the >> "New Ticket in" button that says "Edit Search" etc.) If I put the >> criteria in as "Add these terms" then click "Show results" in the >> submenu, I get results. Occasionally, I get the submenu. Oddness. >> :-/ > There were a few fixes to submenus in 4.0.6. If you have replication > recipes for 4.0.6, please file a bug with them.

I'm running 4.0.5, which was the latest release when I installed RT a month ago. I will have to try and come up with a maintenance window to install 4.0.6 now. :-)

BTW, *my* server (the screenshot with the brown background) is *my* server. My *work* server belongs to the company I work for. They do not replicate with one another. I merely showed them as a comparison as to what seemed weird.

Re: Some questions, a few oddities, and some must-haves...
[In reply to]

On Thu, Jun 07, 2012 at 03:55:21PM -0400, Glenn E. Sieb wrote: > On 06/06/2012 10:54 PM, Kevin Falcone wrote: > >Firefox and Chrome's spellcheckers work fine. In fact, I get the > >highlighting as I type. If that doesn't work, hold control when > >you right-click to get to your spellchecker menu. > > After being frustrated with the "will control right-click work or > not" (since it seemed it kind of worked sometimes but not most times > here), we went and replaced the ckeditor included with RT (in > /$RTHOME/share/html/NoAuth/RichText/ckeditor with a newer version > from their website (ckeditor.com). We popped in a > /$RTHOME/share/html/NoAuth/RichText/ckeditor/config.js that looks > like this:

We tend to upgrade ckeditor in stable releases when there are severe bugs that it fixes. If there are bugfixes that would be useful to have, the rt bugtracker is the right place to document them.

> >There were a few fixes to submenus in 4.0.6. If you have replication > >recipes for 4.0.6, please file a bug with them. > > BTW, *my* server (the screenshot with the brown background) is *my* > server. My *work* server belongs to the company I work for. They do > not replicate with one another. I merely showed them as a comparison > as to what seemed weird.

I didn't say they replicated, I requested replication recipes against 4.0.6.

Re: Some questions, a few oddities, and some must-haves...
[In reply to]

On 06/07/2012 04:50 PM, Kevin Falcone wrote: > We tend to upgrade ckeditor in stable releases when there are severe > bugs that it fixes. If there are bugfixes that would be useful to > have, the rt bugtracker is the right place to document them.

Fair enough. Thought that if someone else on this list wanted to check out what we did, I'd post it here so it could be searched in the archives. I tried setting our changes to the config.js to the built-in ckeditor RT is using, and my ass-u-me-ption is that RT's version doesn't have the spellcheck built in since ckeditor disappears on the ticket creation/etc screens at that point. *shrug* No biggie. Popped in the new ckeditor version and nifty as nifty can be.

>> BTW, *my* server (the screenshot with the brown background) is *my* >> server. My *work* server belongs to the company I work for. They do >> not replicate with one another. I merely showed them as a comparison >> as to what seemed weird. > I didn't say they replicated, I requested replication recipes against > 4.0.6. >

Ok, I'm completely confuzzled by both the original statement, and this one. You want recipes for database replication? Or you wanted to know how my server(s) (personal and work) were both set up? I thought that was in the original email I sent? Personal server is on FreeBSD, work is on CentOS, etc. I think perhaps you are confusing my issue with something else..? Again, they are *separate* installs. The screenshots were just for clarification and context. I.e., "Huh. My personal server doesn't look like that.. what the heck is going on with the work server?"

The fact that you're telling me that 4.0.6 fixes some issues with submenus is fine by me. I'll try and schedule a maintenance window to do the upgrade over a weekend or overnight.

Re: Some questions, a few oddities, and some must-haves...
[In reply to]

On Thu, Jun 07, 2012 at 05:53:24PM -0400, Glenn E. Sieb wrote: > >>BTW, *my* server (the screenshot with the brown background) is *my* > >>server. My *work* server belongs to the company I work for. They do > >>not replicate with one another. I merely showed them as a comparison > >>as to what seemed weird. > >I didn't say they replicated, I requested replication recipes against > >4.0.6. > > > > Ok, I'm completely confuzzled by both the original statement, and > this one. You want recipes for database replication? Or you wanted > to know how my server(s) (personal and work) were both set up? I > thought that was in the original email I sent? Personal server is on > FreeBSD, work is on CentOS, etc. I think perhaps you are confusing > my issue with something else..? Again, they are *separate* installs. > The screenshots were just for clarification and context. I.e., "Huh. > My personal server doesn't look like that.. what the heck is going > on with the work server?" > > The fact that you're telling me that 4.0.6 fixes some issues with > submenus is fine by me. I'll try and schedule a maintenance window > to do the upgrade over a weekend or overnight.

I'm asking for a replication recipe. I want to know the steps to replicate your bug.

Let me know if you need any other info. I'm planning on doing the update to 4.0.6 probably this Sunday.

The setup is a loadbalancer, hitting the same NFS cluster, hitting a MySQL master/slave setup. As far as functionality (tickets/etc), RT is working splendidly, as it always does. It was just the menu and search stuff that was disconcerting.

Sorry, a replication recipe for a bug is "Go to this URL, click like this, enter this value, you'll see the following". The sort of thing you'd stick in a bug if you were writing something for http://bestpractical.com/rt/issues.html

I assume a bug like missing menus isn't tied to your configuration or build process, so they're not relevant in a first pass. If people can't replicate the bug using your instructions, then we might have to move into build specifics.

On Mon, Jun 04, 2012 at 04:29:01PM -0400, Glenn E. Sieb wrote: > 1) Can I get a spellchecker to work in 4.0.5? We're setting this up > for some people here who require a spell checker, and Firefox/Chrome's > built-in will *not* work with RT's ticket body boxes. :-/ If this is > possible, is there a howto? I've read the wiki, but they all seem to > be for 3.x.x, not 4.

Firefox and Chrome's spellcheckers work fine. In fact, I get the highlighting as I type. If that doesn't work, hold control when you right-click to get to your spellchecker menu.

> 2) Is there an extension that lets me define a signature for separate > queues? (It can be only per queue, it doesn't have to be > per-user.) So, a signature that all emails going out from queueA get, > queueB has it's own, queueC it's own, etc.

There isn't a feature for this in the message editor, but you could certainly add queue specific Correspondence templates that contain a signature.

> 3) I run RT 4.0.5 on my home server, and have since version 2. I set > up 4.0.5 here at work, and I noticed some oddities. The submenu > disappears on submission of a form. (Screen captures are here: > http://www.wingfoot.org/gallery/v/Glenn/ges-misc/RT/, pink is the work > site, brown is the home server) Needless to say, my users are not > liking this, and really, I'm finding it odd.

> 4) Possibly related to #3, when I go to Tickets/New Search, I'll fill > out the criteria area, and hit "Add these terms and search".. > blank results. Every time. And no submenu. (So the menu under the "New > Ticket in" button that says "Edit Search" etc.) If I put the criteria > in as "Add these terms" then click "Show results" in the submenu, I > get results. Occasionally, I get the submenu. Oddness. > :-/ There were a few fixes to submenus in 4.0.6. If you have replication recipes for 4.0.6, please file a bug with them.

Re: Some questions, a few oddities, and some must-haves...
[In reply to]

On 06/29/2012 11:53 AM, April Rosenberg wrote: > For #2 I actually have a custom field in my queue definitions that I call > Signature which is my first custom field for queues. I then have: > > {$Ticket->QueueObj->FirstCustomFieldValue()}

You should really pass in the expected argument to that method so it always grabs the right CF instead of relying on ordering: