At Town & City Management we put our clients first and aspire to deliver a personal and highly professional service tailored to their individual requirements.

For us, it is not so much about making a profit as doing the best job we possibly can for everyone, holding suppliers and developers to account, and really making a difference to leaseholders’ lives.

Because of this approach, the company has become a respected provider of residential leasehold management services, thriving within a highly competitive market.

It is continuing to grow. Our main office is in Darlington, serving the north of the country, and we now offices London, Bournemouth, Essex and Worcester.

We subscribe to the Consumer Charter, and are accredited by ARMA-Q, the Leasehold Knowledge Partnership and ISO 14001.

Town & City Management aims to treat everyone politely, fairly and with respect, and to ensure that all leaseholders receive consistent high standards of customer service.

Our board of directors plays an active role out on site, involved in all aspects of the company’s undertakings. We are constantly looking for new ways to improve what the company offers to leasheolders.

We try to employ local, SafeContractor-accredited firms where possible.

The company has expanded over the last few years, but we have done this in a careful and controlled fashion, making sure that we do not overreach ourselves.

The vast majority of our business growth – that is, the acquisition of new properties to manage – comes through referrals from existing clients.

Service charges have been decreased wherever possible, although often we need to complete major works in properties at the point when we have taken over.

Managing Director Peter Bigge regularly attends meetings of the All Party Parliamentary Group on leasehold and commonhold reform at the Palace of Westminster. These are hosted by the patron MPs of the Leasehold Knowledge Partnership, Sir Peter Bottomley, Sir Edward Davey and Jim Fitzpatrick.

He does so in order to keep up to date with leaseholders’ concerns, and to have an input on potential reforms to housing and leasehold management policies.

This year, we created a new, responsive website to hold documents centrally for our leaseholders to view and download as required. It helps keep the lines of communication fully open with all parties and ensures that everyone is in the loop with the news of their block.

Following the Grenfell Tower tragedy, Town & City Management created a 16-page Fire Safety booklet for leaseholders at all our developments, which has won much praised from the Association of Residential Managing Agents (ARMA), which provides technical information for the property management sector.

We have also begun to organise regular Fire Service visits to educate leaseholders and tenants on fire safety methods and fire prevention.

To keep proper control on which suppliers and contractors hold keys for the properties we manage, the company now uses Keyzapp which provides a system that tracks where keys are at all times.

As a minimum, our Property Managers are required to attend two meetings and an AGM every year.

However, if more meetings are needed, our visits can be as frequent as 2-3 meetings per month with RMC / RTM directors, or site representatives. We aim to stand out from our competitors through our honesty and openness, and we are always keen to foster a collaborative, team-based approach, where all parties can be honest and upfront with one another.

We also try to keep their fees as low as realistically possible.

We believe we have proved ourselves to be an extremely reliable Property Management Company, and our gradual expansion is a testament to hard work, attention to detail and dedication to even the most difficult of situations in the properties we manage.

Testimonial Directors of Commissioners Wharf Right to Manage Company, North Shields

Since Town & City took over the day to day running of our development, things have improved greatly.

It was at their recommendation that we became a Right to Manage Company.

This meant that the owner of the freehold could not hold us to ransom over the ever increasing buildings insurance costs. We now have a great working relationship with Town & City, particularly with Martin Baker.

He goes above and beyond what is required and it is greatly appreciated.

We are consulted continually over all decisions, which is honestly what’s necessary to ensure the smooth-running of a development like this.

We now have a VERY healthy reserve fund which means we can meet any unexpected expense, and accurately budget for on-going future expenses.

“We have no hesitation in recommending Town & City as a managing agent.”

Comments

We bought our house in 1993 and were told that it was leasehold to Leech homes. We have never been asked to pay any payment to the leasers and believe that they may have changed/ transferred company name. We ( and other neighbours) now wish to find out who the lease belongs to but despite legal advice we are no further forward. We are concerned that it will be difficult to sell or pass on the property and wish to buy the lease. Land registry are unable to help. Your help and advise would be greatly appreciated. Our Postcode is DH78XY

What is LKP?

Only call the numbers below if you are familiar with the LKP website and feel your issue can only be dealt with on the phone. Please do not casually ring up, as we can be deluged by unconsidered calls.

020 8050 2602 07808 328 230

The Leasehold Knowledge Partnership is the secretariat of the All Party Parliamentary Group on leasehold and commonhold reform chaired by the MPs Sir Peter Bottomley (Conservative), Jim Fitzpatrick (Labour) and Sir Ed Davey (LibDem). They are also the patrons of LKP.