PDF-2845a | This work is about evaluating the risks and rewards of organizational investments in information technology. The focus of the book is on a tension that this evaluation brings: the tension between the hard, quantitative discourse of formal evaluations, and the much softer issues which have their roots in organizations as human creations. The hard quantitative results of an evaluation are only one i… Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology)

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