F.A.Q's

If you have any questions for us at NaturalK9supplies, we are always happy to answer them for you. Below you will see a list of frequently asked questions that have been asked in the past by our members. If you do not see your question listed below, please contact us and we will gladly answer them for you.

1. How can I contact you?

You can contact us by phone or email. Our Phone number is 1-877-284-0350 Our E-mail address is Orders@Naturalk9supplies.com

2. When can I reach Customer Service?

Our Customer Service team can be reached 24/7 via E-mail or you may call toll free Monday - Friday from 10:00 am-5:00 pm EST.

3. When are you open to take my order?

You’re able to place your online order at any time. Please allow 24-48 Business hours for your order to be shipped. If you prefer to place your order by phone, give us a call at 1-877-284-0350, Monday - Friday from 10:00 am-5:00 pm EST. For locals in the Miami, Florida area, we do have a store you can drive to, located at 6400 South Dixie Highway, Miami, FL 33146.

4. How do you figure out shipping costs?

We charge you a flat fee of $6.99.

5. Do you Ship to a P.O. Box?

No. We currently ship all orders via FedEx or UPS, if FedEx or UPS can get to you, then we can ship your order.

6. Can I track my order?

Yes, but please allow 5-7 business days for your order to be received if your order was shipped regular ground. Once your order is processed you will receive an E-mail Confirmation with your tracking number. You will be able to track your order by logging in to your account.

7. How are Back orders handled?

Once your order is received, if any of the items are not in stock, one of our customer service representatives will notify you with possible alternatives so we can ensure your order will be shipped out promptly. You will be notified of any items on back order and an estimated delivery date will be provided.

8. Why should I buy from NaturalK9supplies.com?

We at NaturalK9supplies.com strive to provide you and your pet with the lowest prices for Natural K9 supplies. We process and ship your order in ONLY 24-48 business hours to the convenience of your own home. Unique customer order ticket system, where you can easily send us a message about your order. We allow you to track your order status directly on the website. We guarantee the lowest price of any product you purchase.

9. What is your return policy?

Unfortunately, we only allow exchanges to be made on non-food items, if you are not satisfied with your order or a non-food item within your order simply contact us and we will attempt to accomodate you for an equivalent exchange, this only applies to non-food items. We do not offer any returns or refunds for food items.

10. Is there a cost to change my order?

The only cost to change your order would be the shipping fees to send the item back to us.

11. Is NaturalK9supplies a safe and secure site?

Yes. At NaturalK9supplies.com, we want our customers to feel 100% secure while making their online purchases. For the ordering process, we use the #1 leading SSL provider, VeriSign to encrypt all transactions processed upon checkout. We assure you that you will have a worry free ordering experience when purchasing from NaturalK9supplies.com