I redeemed my Groupon yesterday, the massage and facial were most basic and nothing to shout about but what was abhorrent was when I checked back to the Groupon deal site only to realise that I've been short-changed! The consultant and beautician did not redeem the 15-min bird’s nest eye mask application and 15-min royal steam bath or hot blanket treatment for me.

As a customer I felt short-changed because I did not get to enjoy what I paid for. This is certainly not acceptable behaviour of a reputable beauty saloon and I have reached out to Groupon, let's see what they have to say.