The user, Suryakiran, has claimed that he will move to court against Xiaomi, and seek damages related to the burns and injuries.

Xiaomi Responds With Caution

As the news spread, Xiaomi has responded by issuing a statement: “We take such matters seriously as customer safety is of utmost importance for Xiaomi. All of our devices go through stringent quality tests. We have been able to establish contact with the customer and are in the process of procuring the damaged product to investigate the case carefully.”

The response is clearly issued with caution, as they have stated that investigation is currently on, and they are still not sure whether it is their fault or not.

Last month, the same Redmi Note 4 allegedly exploded, and the explosion was recorded on a camera.

Xiaomi investigated the incident, and found that “..the damage was caused due to a faulty third-party charger used by the customer. In addition, there were signs of physical damage on the phone as well.”

Mohul keenly observes the nuances of Indian startup world; and tries to demystify the secrets behind Technology, Marketing, Mobile and Internet. He is a Writer by passion, Marketer by choice and Entrepreneur by compulsion. Follow him on Twitter here: @_mohul