FAQs

Q. What is Shared Web hosting?

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Q. Can I host multiple Web sites within one Shared Hosting plan?

Yes! Our Pro and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. Plesk.

Q. Is there a Money Back Guarantee?

Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Q. Is Email hosting included in my package?

Yes, all our Hosting packages come with Unlimited Email Hosting.

Q. Can I upgrade to a higher plan?

Yes, you can easily upgrade to one of our higher plans at any time.

Q. Is my data safe? Do you take backups?

Yes, your data is a 100% secure and is backed-up every 5 days.

Q. Do you include protection from viruses?

Yes, all our servers are protected by Clam AV.

Q. Can I divide my Shared Hosting package and resell it?

While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.

Q. Do you offer SSH access?

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel - cPanel.

Q. Who do I get in touch with if I need help?

Our Support team is always at hand to assist you. You can take a look at all our contact details >here.

You can only buy one Email Hosting, Web Hosting, or Website Builder plan per domain name.

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Unmetered Web Hosting

How much disk space and bandwidth will my plan include?

Disk space and bandwidth is "Unmetered" which means you are not charged according to the amount of disk space or bandwidth you use.

However, that being said, we do require all customers to be fully compliant with our Terms
of Service and its policies, which includes our Acceptable Use Policy (“TOS”), and to only
utilize disk space and bandwidth in the normal operation of a personal or small business
website.

For example, such customers who are using 25% or more of system resources for longer
than 90 seconds would be in violation of our TOS, which includes our Acceptable Use
Policy and other policies. Please see our TOS or
contact us with any questions.

What happens if I exceed usage?

If we have concerns about your account's bandwidth or disk space utilization, you will
receive an email asking you to reduce usage.

Again, it is very rare for a customer who is managing a personal or small business website
to exceed our TOS, which includes our Acceptable Use Policy and other policies.