I have performed a clean setup of ZaAVSetup_1050_250_000_en.exe to replace ver 9...
I now cannot access any of the features of ZaAv by right clicking the tray icon, all I get is a popup balloon saying "ZoneAlarm Your computer is protected"

This is my third attempt at installing the latest version, the first worked as an update to the previous version but after a week or so hovering over the icon gave "update is running" this continued until I uninstalled using windows uninstall and reinstalled. I then got the first situation I described, so ran clean.exe and did a clean install as described earlier.

The PC is an Aceratom with 4 GB memory running Vista home premium SP2 32 bit
Any suggestions as to how I can regain control of ZaAV please.

September 19th, 2011

fax

Re: zonealarmAv version 10 setup

If you click twice on the Z icon with the left button does it open the main interface?
What other security tools are installed on the machine? SpyBotS&D? WinPatrol? Adware? Other security tools?
Did you experienced or cleaned any malware infection recently?

September 19th, 2011

nelsoneddie

Re: zonealarmAv version 10 setup

clicking with either button however many times gets no response, hovering is the only thing that does. Zone alarm tells me it is updating and then that my computer is protected.

I have running both spybot and windows defender, both these have been perfectly compatible with previous versions of ZaAV

September 19th, 2011

fax

Re: zonealarmAv version 10 setup

Unfortunately both can conflict with ZA AV, you can search this board for details.

i have carried out your suggestions as far as spybot is concerned though the program accuses checkpoint of underhand practices the residual remover found no residuals but suggested I remove Mozilla Firefox - is it by any chance a microsoft product ? I then used clean and reinstalled and left ZaAV as a trial version. I have no response from the icon other than warning balloons. What next?

September 19th, 2011

fax

Re: zonealarmAv version 10 setup

Assuming you have performed the above mentioned 6 steps and you have the latest version of the Acer eDataSecurity Management the next one is to boot your PC selectively to check for other software conflicts.

NOTE: You can place your computer back into a normal startup process by going back into msconfig and choosing the Normal Startup option on the General tab.

September 20th, 2011

nelsoneddie

Re: zonealarmAv version 10 setup

Thanks,
those actions have given me back control of the icon - presumably now I restart those services one at a time to see which is causing the conflict ?

September 20th, 2011

fax

Re: zonealarmAv version 10 setup

Excellent... at least we got some progress!

Yes, start with the service tab and then move to the startups items. You can do it by group of three/four items a time to get it faster.

Cheers,
Fax

September 20th, 2011

nelsoneddie

Re: zonealarmAv version 10 setup

The conflict seems to be between a program I have been using from win95 onwards called "Traywizard".Stopping this from starting cleared the problem, now I need to reduce the number of icons in my system tray !

September 20th, 2011

fax

Re: zonealarmAv version 10 setup

Thank you very much for taking the time to report back. It is indeed a very old application that, as far as I can see it has been discontinued. So, you are not going to find support from them nor you will find an updated version.

You unlikely to get support from ZA too, I am sure they are not going to make design changes for an abandoware. I guess you may need to search around for an alternative, if any exist.

Unless there are other issues I will revise the title of the thread to hint to the solution and close it.

Do not hesitate to open a new thread for any other ZA product related issue you may have and thank you again for been with us so far.