To cancel a booking, follow the instructions below. Whether you receive a refund, and how much, will depend on the type of ticket you purchased. The lowest priced economy tickets are generally non-refundable except for the taxes, fees and carrier charges. You may also have to pay a service charge.

Bookings made directly with British Airways

The easiest and fastest way to obtain a refund is in Manage My Booking:

Select the flight you wish to cancel, or to cancel the whole booking, select the first flight.

Select ‘Change/cancel booking’.

In many cases, we will be able to show you a summary of the refund amount available, plus any charges, before you have to commit to cancelling the booking.

British Airways flights bought with a credit or debit card will take approximately five working days to process. Other airlines or payment methods may take longer.

If you are unable to log in your booking on ba.com, you can complete our alternative refund form, but this may take several weeks to process. Additionally, we will be unable to calculate your refund amount before processing your claim.

At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.

To find out how we handle your data and all the ways we use it to provide you with a better service – see our Privacy Policy.

If you’d like us to stop sending you news and offers – please log in to your account area to update your preferences or click on the unsubscribe link at the bottom of one of our emails. If you don’t interact with us for three years we will stop contacting you unless you update your preferences. We don’t send any marketing to customers who are 16 years old or under.

To find out what information we hold about you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.

To exercise your right to be forgotten – please use our Permissions Centre to let us know.

To ask questions about our Privacy Policy or the data we hold on you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.