Banking giant Emirates NBD is deploying unified communications and collaboration tools across all of its domestic and international branches.

The technology, provided by networking vendor Avaya, will be used for both internal communications and the bank's customer-facing, multi-channel contact centre. In total, the roll-out will cover approximately 7,000 endpoints.

Emirates NBD claims that the new system will both enhance the quality of its communications and potentially reduce the total cost of ownership of its network.

"A bank's communications strategy and the networking infrastructure behind it are among the most critical elements to success in our business, and Emirates NBD has selected Avaya as our communications partner for the reliability, openness and operational efficiency of their solutions," said Ali Hussain Sajwani, CIO, Emirates NBD.