Managers – Don’t blame your staff.

''A great hairdressing manager has to be aware of his or her own faults. Being able to create discipline in the salon but is also approachable and understanding''

Leadership – “If your actions inspire others to dream more, learn more, do more and become more, you are a leader”

A great Salon manager has a duty to inspire the team and give them motivation and direction. They need to come up with answers to the team’s needs and expectations.

Culture – “A Salon’s culture resides in the hearts and in the soul of its people”

Building a strong Salon culture, ethics and philosophy that the team can believe in, helps the salon become self-disciplined and builds a healthy team spirit.

Dealing with different people - “Behind every great person... are a bunch of other people”

Every team member is different and each have specific requirements; being able to deal with different people in different ways is essential to recognising this: treat each member of staff respectfully and talk to them as important individuals that bring valuable contribution to the Salon.

Organisation – “Once employees feel challenged, invigorated and productive, their efforts will naturally translate into profit and growth for the organisation”

If a Salon owner or manager cannot organise their own selves or work environment, how can they help organise others? Scheduling regular monthly meetings, and keeping a journal of each team members performance and needs, helps a manager remember important details and a “to do list”.

If staff members feel forgotten or neglected, they will soon look elsewhere for appreciation and acknowledgment.

Delegation– “No person will make a great business who wants to do it all himself or get all the credit”

Delegation creates recognised value in your team as long as you help them along and be supportive. It builds confidence in individuals, whilst recognising them for their support. But it is important to delegate positions to people who you fully trust and who themselves have good people skills; otherwise a wrong choice will lead to resentment and dissatisfaction amongst other members of the team.

Getting help with ‘Back-end’ tasks will help your time management and motivate them to take responsibility.

Discipline – “Confidence comes from discipline and training”

A manager needs to reinforce tough discipline in the salon. Your team need to buy into your management skills and vision. They need to believe you have their best interests at heart. Make sure your team really understand how serious you are about the team goals and direction. And that they also fully understand what will happen if they do not perform well and what will happen if they do.

Discipline in the workplace is the means by which managers correct behavioural deficiencies and ensure obedience to established company rules. The purpose of discipline is correct behaviour. It is not designed to punish or embarrass an employee.

If a staff member disrespects their workplace or has a detrimental effect on the Salons image or causes trouble amongst staff: The salon manager should offer a fair warning, if this is not heeded, terminate the agreement without question.