BBB on Homes: As area temperatures rise, termites emerge

Published 2:20 pm, Friday, April 4, 2014

A single termite doesn't look dangerous or menacing, but a whole colony can inflict serious structural damage on a home in a fairly short period of time. Each year, termites cause about $5 billion in property damage, according to the National Pest Management Association, a Better Business Bureau national partner.

Termites are known as "silent destroyers" because of their ability to chew undetected through wood, flooring and wallpaper. As the ground warms, termite populations emerge in search of mates and new structures to invade.

Choosing a pest control company is a task that shouldn't be taken lightly. In 2013, Houston-area consumers reported 100 complaints to BBB against pest control companies. Most complaints alleged services paid for were not provided, extermination attempts were ineffective and cancellation fees were hidden.

Before signing a contract, check pest control company BBB Business Reviews at www.bbbhou.org. Look at the company's rating, how it has responded to customer complaints and any advertising issues it may have. Solicit bids from at least three pest control companies before making a decision. The BBB website provides a free request-a-quote service to make it easier to gather estimates from local BBB Accredited Businesses. Also, be sure the company meets state licensing requirements by verifying with the Texas Department of Agriculture's Structural Pest Control Service at 800-TELL-TDA.

BBB of Greater Houston and South Texas offers tips to help you avoid a termite infestation on your house:

Repair and replace when necessary. Repair leaking faucets, water pipes and A/C units on the outside of the home. Repair fascia, soffits and rotted roof shingles. Replace weather stripping and repair loose mortar around basement foundation and windows.

Keep it clear. Store firewood at least 20 feet away from the house and 5 inches off the ground. Direct water away from your house through properly functioning downspouts, gutters and splash blocks. Keep mulch at least 15 inches from the foundation.

Inspect. Routinely inspect the foundation of your home for signs of mud tubes (used by termites to reach a food source), cracked or bubbling paint and wood that sounds hollow when tapped. Monitor all exterior areas of wood, including windows, door frames and skirting boards for any noticeable changes.

Protect your investment. Not sure if you have termites? Consider a termite inspection from a qualified pest management company. NPMA recommends a termite inspection every one to three years, but half of homeowners they surveyed have never had their homes inspected.

The Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews and BBB Wise Giving Reports to help them find trustworthy businesses and charities across North America. For more information or to check the reliability of a company and find trustworthy businesses, visit www.bbbhouston.org or call 713-868-9500. Monica Russo is director of investigations and media relations with the Better Business Bureau of Metropolitan Houston and South Texas. Send questions regarding homeowner issues to Monica Russo, Better Business Bureau, 1333 West Loop South, Suite 1200, Houston, TX 77027, or e-mail her at mrusso@bbbhou.org. Include mailing address and phone number on letters and emails.