MG-SOFT Corporation Customer Support

Available support plans

MG-SOFT makes available its entire, more than twenty years long, expertise in network management products
and projects to help clients who require a reliable technical partner for their software development and
integration issues. Working with our support team can save you time and money. You will get in touch with a
team of engineers who work on specific project every day and have an extensive and up-to-date know-how.
Our support service can help you to accelerate the pace of your specific project, reduce time-to-market
and to lower your overall development costs.

For customers who require support services beyond the levels usually offered by free support option,
MG-SOFT offers three levels of payable support, available to fit your specific needs. Over the support
period covered by the selected package, MG-SOFT's experts are committed to offer assistance in:

availability and efficiency in answering your technical questions,

directions and guidelines for efficient software development based on MG-SOFT's toolkits, and

guidelines for efficient integration of third party managed equipment into MG-SOFT's network
management products.

MG-SOFT is dedicated to provide in-depth support and share know-how and expertise for a variety
of network management fields, network management software development principles and assist you
efficiently to overcome issues you might be facing when using MG-SOFT's products and solutions.
Our objective is to make our clients become productive in the shortest possible time, so we provide clarifications
on features, product usage, best practices, etc. Note however that these activities do not include any
software design or consulting services specific to client's own application – other forms of support to assist
clients solving such specific application issues are negotiable and available upon request.