Team Member Night Reception

Job Description

At award-winning Premier Inn, we’re proud to be the UK’s biggest hotel brand. There are three keys to our success: comfy accommodation of real quality, truly affordable prices, and dedicated teams of brilliant people. Join one of those teams and you’ll help us achieve our ambitions to grow - in a big way. We are proud to be part of the Whitbread family of brands. As the UK’s largest operator of hotels, restaurants and coffee shops, Whitbread makes everyday experiences special for millions of customers. And creates excellent career opportunities for people like you.

World class customer service matters 24/7. Accountable for keeping both our guests and our hotel building safe and secure, you’ll be the guardian of a great night’s sleep. This is a role with big and serious responsibilities. On duty between 11pm and 7am, you’ll work solo. You’ll take responsibility for everything from inspecting the hotel and making sure entry points are secure, through to checking in late arrivals with a warm welcome. If there’s an incident or a guest has any issue at all, you’ll take care of it. And you’ll make sure the details are logged, so we can all learn from it.

You’ll bring proven experience of being responsible for people’s safety and security. We’ll expect you to demonstrate an understanding of health and safety, and of basic information technology. Comfortable working alone, you are organised yet flexible, calm in a crisis, and good at solving problems. Like all of us, you really care about our customers. You’re committed to your colleagues too, and you’ll work hard for them. Crucially, you always strive to be the best in everything you do.

At every venue in the Whitbread family, everyone is welcome. That goes for our customers, and it goes for our people too. Whatever level you start at, we’ll help you reach your full potential. You’ll enjoy the chance to shine every day. And you’ll benefit from the best training and development programmes in the industry. So wherever you’re coming from, we will help you get to anywhere you want to go.