FAQ

CHRISTMAS ORDERS

In the lead up to Christmas, please allow up to 3 WEEKS to receive your order. We will be experiencing a high volume of orders and our Christmas elves will be processing them as quickly as possible. It shouldn't take as long as this but please do be patient!

CHRISTMAS INTERNATIONAL POSTING DATES

International orders are sent via Royal Mail. Here are their recommended latest posting dates for Christmas delivery:

UK orders are sent via Hermes Couriers. Their recommended cut off date is 18TH DECEMBER.

I'VE MADE A MISTAKE WITH MY ORDER! WHAT SHOULD I DO?

Tell us immediately! We can only make changes to your address so if you have ordered a wrong item/size we will refund you and you will have to make a new order on the website. If we have already processed your order unfortunately we can't make any changes.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Our UK delivery service can take between 5-7 working days. International deliveries can take up to 2 weeks depending on location. We aim to send out your orders as fast as possible but during busy periods we may not be able to keep to these timescales. Customers should contact us via the 'Contact' option at the bottom of the page within 3-4 weeks of placing your order if you have not received it.

Please make sure you provide a full and correct address at checkout as we cannot be held responsible if the item is delivered to a wrong address!

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we currently offer worldwide shipping. Postage prices are calculated at checkout.

All major currencies are accepted - via all major credit/debit cards and PayPal. Your order will be processed in GBP.

Please note: Your payment provider may charge a fee for purchasing in a different currency. It is advisable to check with your payment provider before shopping.

WILL MY ORDER HAVE CUSTOMS CHARGES?

If you are outside of Europe then your package may incur a customs charge. Different countries have different regulations regarding imports. We advise that you find out what your regions' regulations are before ordering as any customs charges will be your responsibility to pay.

THE SIZE I WANT ISN'T SHOWING, WHAT DOES THIS MEAN?

If the size you want isn't showing in the drop down list, this means the item is unfortunately out of stock.

THE ITEM I WANT IS OUT OF STOCK, WHEN WILL YOU BE RESTOCKING?

Unfortunately we can't get back to every email about when we will be restocking, please keep an eye on our website and twitter @hashtagutd for updates on when we restock.

DO YOU OFFER NAME/NUMBER PRINTING ON SHIRTS?

Unfortunately this is not something we are currently able to offer but we hope to add this functionality in the future.

DO YOU HAVE ANY MORE PRODUCTS GOING ON SALE IN THE FUTURE?

Yes we hope to add more products to the website. In the next few months we will be adding more products and releasing new items. Stay tuned to @hashtagutd on Twitter for more information.

RETURNS

If you wish to return an item or report an issue with an item, please email sales@spencerfc.com

If you return any items, please use a tracked service and retain proof of postage. If your item does not arrive back to us, it cannot be refunded.

Refund eligibility is 30 days from receipt of your order.

NB: If you choose to return an item, please be aware the postage costs are at your own cost so shop carefully!