Visitors Guide

This visitors guide will help answer questions you may have prior to your visit Talking Stick Resort Arena.

A

Alcohol Beverage Policy

No alcohol (including nonalcoholic beer and wine) or illegal drugs may be brought into Talking Stick Resort Arena. Alcoholic beverages can be purchased by person’s aged 21 or older once inside the arena. No more than 2 alcoholic beverages will be sold to any one person at a time. All alcohol sales can be terminated at any time at the discretion of Talking Stick Resort Arena management, and all alcohol sales can and will require the buyer to provide legal identification.

Animals

Although animals are not allowed in Talking Stick Resort Arena, an exception is made regarding service animals for guests with disabilities. Service animals providing service for a guest with a disability or certified service animals in training are welcome at Talking Stick Resort Arena. All other animals are prohibited unless specified by management.

ATMs

Currently, there are three ATM machines at Talking Stick Resort Arena. They are all located on the Main Concourse Level: In the Pavilion near the ticket windows, across from Section 119 and across from section 102.

Automobile Assistance

Talking Stick Resort Arena, although not responsible for damage or theft, will provide security in its parking lots during events. Jump-start assistance is available upon request to any parking attendant or security personnel.

B

Bike Racks

Talking Stick Resort Arena:

Inside our attached parking garage on level one near Guest Relations (can be seen when entering from through the West entrance).

Located by the South doors (West side of stairs leading to the South entrance doors).

Jefferson Street Garage:

Inside of the garage on Level One on the West side along 3rd Street (near the elevators).

Banners/Signs

Banners and signs are allowed at Talking Stick Resort Arena; however, they must be constructed of flame-retardant material and may not be displayed during play due to sight restrictions (if at a game or sporting event). Banners or signs may not be placed on the court, be commercial in nature or obscene, or cause any disturbance to other fans. Banners and signs must be hand held and may not obstruct the view of other guests or Talking Stick Resort Arena advertising signage, or be temporarily or permanently affixed to the building structure. Talking Stick Resort Arena reserves the right to remove ANY banner or sign without exception.

Broken Seat

While still at the event, please write down the seat location and/or communicate this information to an usher or Guest Relations representative at the Guest Relations lobby, located at the Northwest corner of the Main Concourse, through the doors across from Section 117. To submit this information after an event, please call Talking Stick Resort Arena during normal business hours at 602-379-2000.

C

Cameras

All policies are event specific, so please call 602-379-2060 to verify prior to coming to the event. No professional camera equipment may be brought in for any Talking Stick Resort Arena event. For sporting events, no flash photography or video is permitted. Talking Stick Resort Arena is not liable for any damage to cameras brought into Talking Stick Resort Arena.

Children’s Entry

Children twenty-four months and older must have a ticket in order to gain entrance to Talking Stick Resort Arena. Children under twenty-four months of age may enter without a ticket but must sit on their parent or guardian’s lap. PLEASE NOTE: Some events will require all attendees regardless of age to present a ticket for entry into Talking Stick Resort Arena. Please check the event’s ticket policies at the time of purchase.

There is a variety of permanent concession stands in Talking Stick Resort Arena with additional “portable” locations for Phoenix Suns home games, and other selected events.

Containers

No outside food, beverages, coolers, bottles or cans may be brought into Talking Stick Resort Arena. Items for children such as baby bottles, formula, etc., will be allowed.

Courtesy Wheelchairs

If you need assistance getting to or from your seat, please request a wheelchair at Guest Relations located at the Northwest corner of the Main Concourse across from Section 117. A Guest Relations Representative will bring a wheelchair and assist you to your seat. Courtesy wheelchairs will then be returned so that other patrons may receive assistance. Unless otherwise specified, a Guest Relations Representative will return at the end of the event to assist you to the exit nearest your transportation.

D

Doors Open

For most Phoenix Suns games, doors open one hour and 30 minutes before game time for the general public. For most Phoenix Mercury games, doors open one hour before game time for the general public. For Arizona Rattlers games, doors open 90 minutes before kick off. For other events, doors usually open one hour before the opening act. This varies event-by-event. For information, please call Talking Stick Resort Arena at 602-379-2000.

E

Elevators

There are three elevators located in Talking Stick Resort Arena in three different locations: In the Northwest corner of the building across from Section 117 (which is reserved for guests with disabilities), in the Northeast corner of the building across from Section 122, and in the Southeast corner of the building across from Section 105.

Emergencies/Evacuations

In the event of an emergency, all Talking Stick Resort Arena personnel have been trained and instructed to assist you in evacuating the premises. Appropriate emergency strobe lights and voice enunciators are located throughout the building, as well as in all public restrooms. Please always remain calm and follow the instructions from Talking Stick Resort Arena staff members.

Emergency Phone Calls

Callers should dial the event PBX operator at 602-379-2060 and explain their emergency to the staff. Every effort will be made to locate the required guest. Depending upon the event, a Public Address announcement may not be available.

Escalators

There are three banks of escalators inside Talking Stick Resort Arena. Two are located in the Pavilion and provide access to Suite level A, Suite level B and the Upper Concourse. An additional escalator providing access to the Upper Concourse only is located at the East Doors.

F

First Aid

In the event of an emergency, please notify any Talking Stick Resort Arena representative or uniformed police officer in your area in order to ensure that appropriate emergency personnel are notified and dispatched. Paramedics and EMTs are present during events at Talking Stick Resort Arena; First Aid is located on the Main Concourse across from Section 114.

G

Guest Conduct

Talking Stick Resort Arena intends to provide all guests with a safe, comfortable, and enjoyable atmosphere. Consequently, arena management does not intend to allow a pleasant experience to be disrupted or ruined by unruly guests. Therefore, we have established the following rules for guest conduct:

Guests attempting to interfere with the progress of any event at Talking Stick Resort Arena will be ejected and subject to arrest.

Guests attempting to sell tickets on Talking Stick Resort Arena property without permission will be asked to leave.

To enforce these policies, Talking Stick Resort Arena event staff and Phoenix Police Officers are located throughout the arena. Guests who are not here to enjoy the event or who cannot comply with these rules will not be welcome at Talking Stick Resort Arena.

Our Guest Relations staff is ready to help with any questions you may have about the services and amenities within Talking Stick Resort Arena. You can find our staff on the Main Concourse across from Section 117, in the Northwest corner of the building. You can reach the Guest Relations Hotline at anytime by calling 602-379-2060. If you contact this department during business hours and reach a recording, please leave a message, as all of our representatives are assisting other patrons. Your phone call will be returned within 24-48 hours.

H

Hotels

There are many hotels conveniently located around Talking Stick Resort Arena and in the downtown Phoenix area. For a complete listing, please visit dtphx.org and click on the resources link.

I

Item Check

If you need to check an item that is too cumbersome to keep under a seat (ex. stroller, wheelchair), you can check the items in at the Guest Relations Lobby location on the Main Concourse across from Section 117, in the Northwest corner of the building. You will receive a tag that will allow you to claim your item upon conclusion of the event. Guest Relations reserves the right to refuse to check any item or ask patrons to take any item back to their car based on the item itself or the specific policy for that particular event.

L

Lost and Found

If you have lost an item during the event, please contact the nearest Talking Stick Resort Arena staff member for assistance. You may also turn any found items in at our Guest Relations Lobby. Items will be held for 30 days. Unclaimed items will be donated to charity. On non-event days, please call the Talking Stick Resort Arena Security department at 602-379-2055.

Lost Parents/Found Children

Children should be told to contact the nearest Talking Stick Resort Arena staff member should they become lost. Lost children will be taken to the Guest Relations Lobby located on the Main Concourse across from Section 117, in the Northwest corner of the building. Parents looking for a lost child should go to that location as well.

O

Outside Vending

The selling or sampling of merchandise, food, beverages, or other items on the property without written Talking Stick Resort Arena authorization is strictly prohibited.

P

Parking

Talking Stick Resort Arena features more than 700 parking spaces on its property, including parking for patrons with disabilities. Prices for parking vary by event. Please call the Talking Stick Resort Arena Parking Office at 602-379-2003 for specific event parking prices and information.

Pay Phones

There is a pay phone located in the Pavilion, next to the Box Office ticket windows on the main concourse.

Prohibited Items

For the safety of our guests, Talking Stick Resort Arena does not permit the following items into the arena:

Backpacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements and media backpacks that have been screened at the media entrance. Purses and diaper bags that, while having the appearance of backpacks, will be allowed provided that they meet the 14x14x6 size requirements)

Banners – must be flame-retardant, hand-held, and not cause disturbance to other guest. Detailed in Visitor Guide A-Z – Banners/Signs section

Bottles, cans & coolers *closed water bottles permitted but may be prohibited for select concerts. Children items such as baby bottles, formula, etc. will be allowed

Video and recording devices - including Go Pros & Google glasses. *The use of still cameras during concerts and other Non-SUNS/MERCURY/RATTLERS events, will be determined on an event-by-event basis. More details in Visitor Guide A-Z under video recorders.

Fireworks

Illegal substances

Laser pointers

Outside food and beverages (excluding Carl’s Jr)

Whistles, horns, or other noise makers

Weapons of any kind *no knives of any size & no mace/pepper spray of any size.

Computers, laptops, tablets

Masks – Not to be worn upon entry and in concourses. *will be permitted when guest is in seats.

Selfie sticks

Offensive clothing

Management reserves the right to amend the above policy without notice depending on individual event restrictions. In addition, Management reserves the right to restrict any article not specifically listed above.

R

Restrooms

There are restrooms located throughout Talking Stick Resort Arena for your convenience, located on all levels. All restrooms meet or exceed ADA specifications. Talking Stick Resort Arena also provides private family restrooms on all levels.

S

Safety Habits

Leave your seat location information with someone at home in case they need to contact you.

Locate your TWO nearest exits in case one of them is obstructed upon exit.

Establish an outside meeting point for the members of your party in case you are separated from each other.

Wear something bright or recognizable in case you are separated from your party.

If you have a planned party that includes gifts, please leave the gifts unwrapped until they have been inspected or place the unwrapped gift in a gift bag.

Season Ticket Purchase Information

If you are interested in purchasing season tickets for the Phoenix Suns, Arizona Rattlers or Phoenix Mercury, one of our account executives is on hand to assist you Monday through Friday, 9 AM – 5 PM, just dial 602-379-SUNS (7867). Or you can stop by our Guest Services locations at any franchise-sporting event to receive information regarding our season tickets.

Season Ticket Services

If you are currently a season ticket holder and have any questions about your account or your benefits, please call 602-379-SUNS (7867).

Security/Crowd Management

Talking Stick Resort Arena wants to ensure that patrons have a fun and safe experience at the arena. If you have any concerns or questions, visit your nearest Talking Stick Resort Arena staff member. Talking Stick Resort Arena staff and Phoenix Police Department will provide security for all events, patrons, and performers. Additionally, Talking Stick Resort Arena has a state-of-the-art, electronic security system that features closed circuit cameras and monitors, electric door alarms, an access control system, and outdoor lighting. Security staff will be on patrol 24 hours a day securing the site as well as Talking Stick Resort Arena. For certain events, there is a no re-entry (i.e., in-and-out) policy in effect at Talking Stick Resort Arena.

Services for Patrons With Disabilities

Talking Stick Resort Arena is committed to providing every customer with a comfortable and enjoyable experience. Accessibility for our guests with disabilities is a high priority. Please direct any questions regarding accessibility to the ADA Coordinator at 602-379-7815, or the Guest Relations hotline at 602-379-2060. Special seating throughout the venue allows patrons with disabilities the same flexibility on location and price options as any other patron. Elevators are available for the mobility-impaired. There is a TDD phone located across from Section 119 on the Main Concourse. All telephone banks at Talking Stick Resort Arena offer phones that are wheelchair-accessible, and all public telephones are equipped with volume controls.

Typically there is an Accessible drop-off located on the West side of Talking Stick Resort Arena, on First street South of Jefferson Street. Please call Guest Relations at 602-379-2060 to confirm that this is the best option for dropping off guests with disabilities for your event.

Guests with hearing impairments can check out Assistive Listening Receivers from Guest Relations located at the Northwest corner of the Main Concourse located across from Section 117. Available with the receiver is an ear bud, a hearing aid compatible headset, or a neck loop.

The services of a Sign Language Interpreter may be arranged by calling the ADA Coordinator at 602-379-2083, or the Guest Relations Hotline at 602-379-2060, and Talking Stick Resort Arena will make every effort to accommodate each request with appropriate advance notice, no less than seven (7) days prior to the event.

For sporting events, guests with vision impairments can check out a portable radio from Guest Relations and receive play-by-play broadcast of the event.

Facility Features: All restrooms, drinking fountains, smoking areas, telephones, ATMs and concession stands at Talking Stick Resort Arena are accessible. Unisex bathrooms are also available where visitors can take family members requiring assistance.

Customer Service: Talking Stick Resort Arena staff is ready to help with any questions you may have about access to and within the facility. While attending events at Talking Stick Resort Arena, please contact a member of our staff or visit Guest Relations located on the Main Concourse across from Section 117, at the Northwest corner of the building.

Smoking Policy

Talking Stick Resort Arena is a smoke-free facility with a limited number of designated smoking areas. Please contact a Talking Stick Resort Arena employee to find the closest designated smoking area. Smoking is prohibited in any other area of Talking Stick Resort Arena. Guests who fail to comply with Talking Stick Resort Arena’s smoking policy will be asked to cease smoking or to move to a designated smoking area. Those continuing to violate the policy will be ejected from the facility.

Strollers are allowed in Talking Stick Resort Arena. Strollers should be checked at the Guest Relations Lobby on the Main Concourse across from Section 117, in the Northwest corner of the building. Patrons enjoying an event in one of our luxury suites may choose to keep their stroller with them if they wish.

Suites

Any parties interested in purchasing a luxury suite, Club Annnexus Loge Box or other premium packages at Talking Stick Resort Arena should contact Geoff Budoff at 602-379-7833.

For information regarding group discounts and theme nights with the Phoenix Suns, please call 602-379-SUNS (7867).

T

Team Shops

Event merchandise can be purchased during the event at the various merchandise stands located throughout Talking Stick Resort Arena. On nonevent days, Suns, Rattlers & Mercury and other merchandise can be purchased at our Teamshop located on the north side of Talking Stick Resort Arena. The store hours are: 10 am – 5 pm Monday through Friday, 10am-2pm on event/game days. The phone number is 602-514-8321.

Ticket Information

If you are interested in purchasing tickets to a Talking Stick Resort Arena event, you can do so at the Talking Stick Resort Arena Box Office located at the northwest corner of First Street and Jefferson Street or you can order online by going to www.ticketmaster.com. If you live in the Phoenix or Tucson area, you can purchase tickets at any Ticketmaster outlet. For ticket orders by phone, please call Ticketmaster at 480-784-4444 or 520-321-1000. You can also call 877-4-NBATIX to purchase tickets for Phoenix Suns home games.

Tours

To determine if tours are currently being offered at Talking Stick Resort Arena, please contact the Guest Relations Hotline at 602-379-2060.

V

Video Recorders

Video recorders are prohibited in Talking Stick Resort Arena unless they are being used to record a family member or friend in a special on-court promotion or event. Anyone caught videotaping of a Talking Stick Resort Arena event will have their video recorder confiscated by an usher or security immediately. The recorder will be taken to the Guest Relations Lobby located on the Main Concourse across from Section 117, in the Northwest corner of the building. The camera can be picked up at the end of the event. Talking Stick Resort Arena is not liable for any damage to video recorders brought into Talking Stick Resort Arena. Guests may be asked to erase any event footage that has been recorded.

W

Wheelchairs

If you need assistance getting to or from your seat, please request a wheelchair at Guest Relations located on the Main Concourse across from Section 117, in the Northwest corner of the building. A Guest Relations representative will bring a wheelchair and assist you to your seat. Courtesy wheelchairs will then be returned to Guest Relations so that other guests may receive assistance. Unless otherwise specified, a Guest Relations Representative will return at the end of the event to assist you to the exit nearest your transporation.