If your question is not answered below, please call or text NESTLÉ Customer Service at 1-800-709-4782.

How will I be able to watch the streaming concert?

Those who registered and meet all eligibility requirements have received an email including a unique link, showtime and instructions to access the live stream concert. The email was sent to the address you used to register for the promotion. If you haven’t received it check your SPAM folder. Please remember that you will only be able to view the live stream at 10pm Eastern / 7pm Pacific. The show will NOT be recorded and you will not be able to watch it at another date or time. Please note you will not be able to pause or rewind the live stream either.

I participated and have not received an email with streaming instructions. Did I miss the email?

If you have not received the email with your streaming link please contact NESTLÉ Customer Service, call or text 1-800-709-4782, and they will direct your question to the correct person. Make sure to check your SPAM folder in case it went there by mistake.

If I’m not available to watch the concert on the date and time provided in the email, can I watch it another day, or later that same day?

Unfortunately no, we want to provide everyone who participated in the promotion with a very special and live streaming experience. The private concert will only be accessible during the live show and will NOT be available for later viewing. Make sure to mark your calendar!

How long will the concert live stream last?

The concert will last approximately one hour.

Will I need special software or programs to be able to view the live stream?

You will not need to buy or download special software to watch the concert. You will be able to access it from your smartphone, tablet or computer and will only need internet connection.

Will the live stream work on MAC and PC/Android devices?

Yes, the live stream will work on both MAC and PC/Android devices, including smartphones, laptops, tablets and regular computers.

Can I share the streaming link with my family or friends?

The link you receive is exclusively for you and you will not be able to share the link with others. If they also participated they will receive their own unique link. Please remember that the link is exclusive to you and cannot be shared. On the day of the live show you will only be able to use the link from ONE (1) device ONLY, so make sure to only click the link from the device you want to view the show on. Please remember that if you send your link to a friend, you will no longer be able to use it to view the live stream of the concert.

How can I be sure the live stream will work on my device?

For a few days before the show, you will be able to test a video using your unique link. If you can see and hear the test video using your unique link, you will have no problem viewing the live show.

How many computers, tablets or smartphones can I access the concert on?

Your unique link will be valid on ONE (1) device only. Make sure it’s fully charged before the show and that your sound is on!

If I have trouble accessing the live stream, who should I reach out to?

We will have a live chat support during the concert, or you can call or text NESTLÉ Customer Service at 1-800-709-4782. The details will be included on the streaming site and email with your personal link.

Can I record the show?

The taking of still images (including screen grabs) as well as the making of any audio and/or video recordings of the live stream are prohibited. The taking and/or re-use or re-posting of any still images or audio and/or video recordings of the live stream may be subject to consequences.

I will be out of the country on the show date. Will I still be able to access the Live Stream?

Unfortunately this show is limited to the U.S. and will not be accessible if you are out of the country based on the sweepstakes rules and regulations.

As a condition of being granted access to the NESCAFÉ Clásico "Making the Concert Happen" with
Ricky Martin Live Stream on February 19, 2017 (the "Live Stream"), I agree to the following terms:

(1) I understand that access to the Live Stream is personal to me and I shall not share or forward
any links or passwords that are provided to me for viewing of the Live Stream to any other
individual or entity.
(2) The taking of still images (including screen grabs) as well as the making of any audio and/or
video recordings of the Live Stream are prohibited.
(3) I understand that the taking and/or re-use or re-posting of any still images or audio and/or video recordings of the Live Stream may subject me to serious legal consequences.

By watching the Live Stream I acknowledge that I have read and have agreed to the above terms.