"I was hesitant to do more research, because I felt like it would
be the same-old same-old. But the way Jenny asked questions was different.
They were questions that didn't permit traditional responses. As a
result, we ended up with a lot of ideas we can use  everything
from the type of information I need in order to communicate, to how
I communicate it. In both cases Jenny was able to lay out a format
that was extremely helpful and practical, and the results ended up
being actionable by our own staff versus something that was only actionable
if the researcher was there to implement it."