Why is data in RightsPro now different than the site I linked to?

In an effort to optimize performance the data from many external sites is cached, that is, RightsPro stores this data so it doesn’t have to ask the external site for the information every time you view it in RightsPro. Content and contacts are among the record types that employ this feature.

It’s possible that someone has modified the data on the original, external site and RightsPro is holding on to stale, cached data. When this happens you can use the re-cache link if you have edit access on the record in question to fetch the latest data from the external site.

The link to re-cache a record that is linked to an external repository is on the left hand side of the detail page, just below the thumbnail for the record.