Unable to Install Printer Drivers in Other Languages

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SYMPTOMS

If you attempt to install a Windows NT 4.0 PCL, postscript, or plotterdriver, you may receive the following error:

Printer settings could not be saved. The specified Print has been deleted.

CAUSE

The printer driver you are attempting to install is in a language differentfrom the operating system (for example, a Chinese driver into a JapaneseWindows NT installation).

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.