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Reviews

I would love to leave a better review since everyone here seems to be happy with their product. However, it's been a month since I've placed my order and I haven't received a tracking number. I did email Anya to see if it was on its way. But, that was 2 days ago and still no response. If anyone has any advice for contacting Anya I'd appreciate it. Feel like I got hosed.

Shop policies

Last updated onMarch 15, 2015

Welcome and thank you for browsing my shop.
Anya Cloud Jewellery has started few years ago. Anya creates personalized jewelry, birthstone and charm necklaces, trendy geometric jewelry, keepsakes and fun pieces for different occasions of your life! They are GREAT gifts for teachers, moms, teens, friends, family and you!
Anya has borrowed her Polish family name - Chmura- which means Cloud - to create the name for her shop. Anya has a background of working in Advertising and Film Industry here is London UK and as well in USA.

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Buy with Apple Pay

Pay with Sofort

Pay with iDeal

Accepts Etsy gift cards

Payment

Payment is accepted via PayPal and Credit Card.

Please note: that payments via PayPal e-cheque can take up to a week to clear from the US and up to two weeks from the UK. However, the average is about 5 days.

Orders will be dispatched once payment has been confirmed from PayPal.
We will send the item to the Etsy address unless you ask us something different in message to the seller when checking out.

**Please do not leave any messages in Paypal- we won't see it! Please write any requests/messages in the message to seller box during checkout on Etsy.

Shipping

Your order will be processed and shipped within 1-3 business days of payment.
Larger and custom orders will take more time. Please contact me to discuss current turn around time.

All orders are shipped via first class air mail service through the UK Royal Post Office
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DELIVERY TIMES:
Overseas customers:
- USA, Canada, Australia, New Zealand ► 6-15 working days
*Depending on customs. Sometimes, it may take up to 28 days*
- Europe ► 4 -10 working days.
- UK ► 1-6 working days
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Packages are personally delivered to the Post Office and all efforts are made for a safe and speedy delivery.However, please understand I CANNOT be responsible for lost, stolen, or damaged packages. Once they leave my hands, it is outside of my control.Please note that tracking is not included in the standard shipping costs. If you wish to have a tracking number please select it at the checkout.
★ To avoid lost / missing package I strongly suggest that a customer should select a tracking service to be sure that the package will arrive safe.★

Refunds and Exchanges

All sales are final. Refunds/exchanges are only offered if there is an error on my part or if an item is faulty. In the event of an item being faulty, please contact me as soon as possible for a full refund or exchange.

Shipping costs cannot be refunded.
Custom orders won't be refunded

Additional policies and FAQs

All custom orders welcome. If you see a design you like I will customize it to the stones and metal you prefer.
Wholesale orders are welcome.

I use my my designs only high quality materials. To preserve the quality and beautiful appearance of your purchase, always put your jewelry on after applying make up and/or perfume.
Sterling silver and gold components can be cleaned with a jewelry polishing cloth. Crystals and glass beads clean well with a quality glass cleaner (natural if possible)
To prevent your silver and gold jewelry from tarnishing, I strongly recommend storing it in a dry airtight container, like a zip-lock bag.