Good culture...career advancement...good educational support...opportunities to work from home...competitive salaries and bonuses...good people in mid level management

Cons

If you are not in the geographic footprint, there is a constant fear of being downsized...management does little to quell these fears making for a non productive work environment...health insurance plans continue to get less competitive...

Good benefits, time off if needed and very little hassle if you need time off including calling off sick, if you need or desire to work non traditional hours they have several shifts you can work, good people

Cons

Very high intense, goal oriented environement, staffing levels change every month, so as to have the right ammount of employees, call center environement with a goal of achieving accounts per hour, management wants a "one call solution" some may take several minutes, those who chose not to assist customers with possibly long calls transfer the calls back into the queue so some one else can take care of due to meeting account per hour goal. Unless a high stage of deliquency no account ownership. If customers need to call back they have to speak to a completely differrent account manager who is not familiar with theit situation. Promotions are done on achievement only, no considerations for leadership skills or ethics. High achievers who are promoted generally were ethically challenged themselves who now have to manage to a set of ethics and standards.

Advice to Management

Better communication, do not promote those you know are achieving their goals by inflated statistics and taking credit for others work. Investigate when there are people whose numbers seem unusually high.