Frequently Asked Questions

Do you charge a delivery fee?

Yes we do, within CBD the cost delivery & pick up is $15 + GST, outside the CBD please ask us how much the delivery fee will be.

How much notice do you require?

Ideally as much notice as you can give us. However, wherever possible we always try and fulfill orders with very little notice. These last minute orders will be chef's specials

Do you deliver hot food?

As a rule no, due to food safety concerns. however should you have reheating facilities then we will deliver the food ready for you to reheat with reheating instructions as well as a beautifully presented platters to transfer onto. In some situations we are able to deliver and keep food warm in poly-bins.

Do you provide staff for events?

Yes we certainly do. We have a team of highly experienced waiting and bar staff on our books. Our Bar managers are charged out at $38 per hour + travel time (minimum 4 hours) and waiting/bar staff are charged out at $28 per hour + Travel time (minimum 4 hours) + GST

Do you supply beverages?

Yes we sure do. Please see our drinks menu for our full range.

Will you set up tea and coffee for our meeting?

Please let us know in advance if that is what you would like us to do so we can incorporate that into our delivery schedule. There is no extra fee for this service.

Can you organize glassware and any other hireage we may need?

We have a range of glassware for all occasions that we are able to provide for your event. Glassware is charged out at 75cents per glass and breakages at $6.50 per glass. We also have a great relationship with Carlton Party Hire and are more than happy to provide quotes for any additional hireware you may require.

Do you have a minimum number you have to order?

No we do not, although for orders less than 10 people for Morning tea, Lunches & Afternoon tea will automatically change to chefs specials. For orders under 15 people for canapes & manapes will also change to chef specials..

What do you mean by Chefs Specials?

Chefs specials are where our very talented chefs will choose the menu for the day. We will always make sure that the menu is well balanced and offers enough variety to incorporate all tastes.

Do you cater for special diets such as vegan?

Absolutely we do! Why should someone miss out on our delicious catering just because they follow a special diet?

All our special meals are prepared separately to the rest of the meal to avoid contamination and are plated separately. Each guest will receive their own plates with their special meal labeled. We do charge an additional $2 per person to prepare their required diet.

Do you provide any styling services?

We love a theme and can offer you a creative and cost effective plan to style your event to perfection. Our services include beverage ordering and advice, specialised cocktail services, florists, event planners and stylists, sound & vision, musicians, special lighting effects, entertainment/theatre/artists and hireage including marquees, and arrangement of venues. We take pride in pulling together all of these components to make your event truly special

Are you fully licensed?

We are licenced to sell and serve your beverages and can supply your drinks, ice and glassware. We have the beverage delivered chilled and purchased on a sale and return basis. Provided in our service are bar managers for your event.

How much notice do you require for cancellation?

Again, this depends on the style of function we are catering for you. Should it be a corporate luncheon than 24 hours will suffice, however for a larger event such as a birthday party, corporate event then 3 days notice is required. Cancellations not made within the time frame will still be charged in full.

Do you charge a cleaning fee?

When the function is over and the dishes are collected dirty there is an additional $15 cleaning fee. We ask that the client scrapes the dishes free from food debris prior to collection.

What time are deliveries

We deliver our morning tea and lunch orders at least ½ an hour prior to your scheduled service time. Cocktail functions we like to deliver close to 1 hour prior to service.

Typically morning teas between 8am-10.30am lunches 10.30-1pm and afternoon functions up until 5.30pm.

Our morning tea deliveries can start as early as needed but stop around 11am, where we start the lunch deliveries. Lunches are delivered earlier than 11am UNLESS prior arrangement has been made. Afternoon tea and canapes delivered don't start until 1pm.

Do you have a venue you would recommend?

Canape Company also has our gorgeous venue upstairs Canape Room. This holds 40 seated theatre style 60 standing. Depending on the style of event and capacity we also provide catering for the following venus: