New Delhi: Knowlarity, a cloud communications provider said that it has successfully implemented Amber, an AI chatbot built by HRAnalytics start-up InFeedo, into its HR program. It claimed to be the only second company in India to adopt AI in HR to engage employees and predict attrition.

Knowlarity’s HR practices have been emboldened by the integration of InFeedo’s HR analytics AI software that has enhanced the effectiveness in engaging employees and identifying their issues.

Amber a chatbot has served as a virtual assistant to the CEO and has helped his HR identify those employees who need attention across Knowlarity’s Bangalore, Singapore and Dubai offices. It has been highly successful in gathering information regarding the emotional quotient of Knowlarity’s employees, identifying their problems, structuring them into easily consumable bits of information and assisting the CEO in taking decisions that involve predicting human behaviour.

Interestingly, Knowlarity’s employees were able to have meaningful conversations with Amber as it engaged with them not through some drab, mechanical questionnaires or form surveys, but by having free flowing and blended conversations where they could truly express themselves.

“The process of engaging employees is not just an art but there is a lot of science to it, and this is where InFeedo’s Amber comes in. Generating useful, fruitful, truthful and highly personalized information that is completely automated is what InFeedo’s product does, and in the process, acts as the sturdiest glue that keeps the organization strongly together,” said Ambarish Gupta, Founder and CEO – Knowlarity.

“Amber has attacked the age-old problems of employee engagement, retention and company culture but with a refreshing solution that is meaningful to millennials in the year 2017,” said Tanmaya Jain, Founder – inFeedo.

“We are extremely proud that Amber has been successful in helping Knowlarity’s human resource teams completely cut down their time spent on feedback collection activities and instead focus their energy on action planning around the critical cases,” added Jain.

InFeedo’s AI chatbot Amber gives a complete download of all conversations to Knowlarity’s top level management, which then analyze and interpret it into a well-informed decision. With Amber’s help, Knowlarity was able to retain 5 key employees with the organization in the last 2 quarters.

Knowlarity has much benefitted from chatbot which has significantly assisted the organization in achieving the transition from ‘I Quit’ to ‘I would love to stay here’, and bolstered its unity in the process.