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faq

faq

Digital Signage is a network of digital, electronic displays that are centrally managed and individually addressable display of text, animated or video messages for advertising, information, entertainment, and merchandising to targeted audiences.

Digital Signs are a way to electronically display information, advertising and other messages on digital screens such as LCD, LED or plasma displays.

Flook Digital Media Inc. offers a solution that turns any HDTV into a Digital Chalkboard™. You send us the specifics of how you want your chalkboard to look and we custom design the look and custom code the layout. The result is an authentic handwritten chalkboard look and yes it does come with scratches and smudges, but it gets displayed on a TV screen or can even be shown using a projector.

So why do I need a digital sign at all? Couldn’t I just use my existing chalkboard or go out and purchase one and a set of chalk for next to nothing? The answer, of course, is: Yes, you could. However, chalkboards don’t come with all of the advantages of digital signage. On the other hand, digital signage comes with all of the advantages of a chalkboard, and much more.

When was the last time you saw a chalkboard play HD video or display a Social Media feeds in real-time? Digital signs have stunning graphics capabilities, can run video, web feeds, and even live television all at the same time. The possibilities are truly endless. Comparing a digital sign to a chalkboard is like comparing a horse-drawn carriage to a Ferrari. Consider placing your digital sign out where the world can see and enjoy it.

Return on Investment through reliability. The first project we did is now running 24/7 without missing a beat since March 2012, that's over 2,100 days or over 50,000 hours of uninterrupted up-time.

Our “Plug ‘n’ Play” sign controllers work with any modern consumer grade TV or projector with an HDMI input.

Flook Digital Media ‘Digital Menu & Beer Boards’ content can be updated using any web browser without the need to install or learn additional software.

Custom design and custom coding of your digital menu board to your exact specifications, we do not use a “template system” or anything preset. Your menu board will look exactly as you envision. We can create design mock up s for you or work with your graphic designer and supplied menu board designs.

We use a solid state system to drive media to the screens, instead of computers. These internet connected sign controllers have no moving parts, are very reliable and are monitored by us.

“Dayparting” allows you to show scheduled content at different times of the day. For example show your breakfast menu in the morning and it automatically switches to a lunch menu mid day.

Screen can be mounted in landscape or portrait mode.

Multiple screens can be “synced”, for example to create a large video wall.

Multi location set up option with precise permission settings to specify who has access to what content on a multi location menu board set up.

Captivating full HD multimedia presentations.

Full HD movies, showcasing menu items and local area activities and events.

Our “Plug ‘n’ Play” sign controllers connect to a HDTV or projector via HDMI cable, connect to the Internet via Ethernet cable and pug into power outlet. We do offer an add-on option for WIFI access to your digital chalkboard, but we highly recommend a hard wired Ethernet connection whenever possible. It’s much faster, more reliable and more secure.

All of our digital chalkboards™ are custom designed and coded. You send us the specifics of how you want your chalkboard to look and we custom design the look and custom code the layout. The more details such as company logo, branding details, font and colour preferences, printed materials (menu tap list etc), a rough sketch you can send us the better. We find that many of our clients already have a pretty good idea of what it is they want. If you have an idea or have seen something you like, please let us know in the beginning of the process. The result is an authentic handwritten chalkboard look and yes it does come with scratches and smudges, but it gets displayed on a TV screen or can even be projected. If you prefer to work with your own graphic designer, send us the finished design. We can custom code your digital board to exact design specification.

Once you approve and sign off on the final design it takes about two weeks for us to custom code your digital board. When coding and final testing is completed we then ship to your address usually by Canada Post or UPS.

We offer full support with your digital signage from training on how to manage content to addressing any technical issues that may arise.

We monitor the status of your digital signs and can remotely trouble any issues if needed.

Your can reach our support team by phone at no charge @ 1.877.603.5665 or @ 250.342.1471. You can also email support@flookdigitalmedia.com for assistance.

Customer Comment

Listen to be straight. Was it an inconvenience? Yes but here’s the difference. Your company addressed it almost immediately and diligently worked with us until it was resolved - no matter whose end it was on. Just another reason why we are pleased that we chose Flook Media.

All of our Digital Signage projects are custom quoted based on complexity of the content as well as size, number and type of screens used. We do however offer Digital Menu Board packages for restaurants and pubs starting as low as CAD $1,599 (app US $1,200).

All of our pricing in Canadian Dollars, with the current exchange rate this translates into an app. 25% discount for US customers.

We do offer access to our network at a small yearly fee, however this is optional and not required. We do recommend to become part of our network, it allows us to remotly trouble shoot your sign should there be any problems. We can also monitor your digital sign and remotely reboot if necessary.

Through our network access it also provides the ability to control and update sign content to multiple locations using a web browser.

We use all different sizes of LED TV monitor for different applications. The size of the signage depends on location and on the amount of media in your message. We can do horizontal or vertical presentations.

Yes, mp3 files can be played and integrated into a presentation, sound can start and stop with a presentation or button pad. Also sound from video files as well as live feeds from cable/satellite TV or security cameras can be played. External speakers for better sound quality are recommended.

Download our free app and use any iOS iPhone or iPad to edit and update the menu items on the screen. If you have more than one menu on your screen you can use the iOS app to select the next menu, for example change from breakfast menu to lunch menu all at the touch of a button on your iOS device.

No, your screen(s) will NOT go blank, it will display the last state before the Internet connection was lost, but you won't be able to update screen content until an Internet connection is re-established.

Yes, our "Plug and Play" Digital Signage Systems works in just about any country in the world including most European countries such as the UK, Germany, Austria, Italy, Spain etc as well as Australia and New Zealand. Our sign controllers ship with a variety of power plugin adapters. If you need more information about compatibly in your country please feel free to contact us.