Passenger Facilitation

Global passenger traffic is expected to increase by around 5% annually and will reach 3.6 billion by 2016. These figures underline the challenge facing passengers, the industry and governments.

The Passenger Facilitation Program focuses primarily on the crucial areas of security, border protection, immigration and customs with the aim to provide an “end-to-end passenger experience that is secure, seamless and efficient”.

IATA's Passenger Facilitation Program is addressing solutions in the following areas:

Security Access: improve the passenger flow at security checkpoint with existing technology and infrastructure in order to reduce queue length and times.

Immigration: improve border crossing through the promotion of automated border control in order to support passenger growth and reduce waiting times without compromising security.