Customer Communications Management

(OpenText Exstream-based solutions) Development of turn-key OpenText Exstream-based solutions to help organizations effectively manage business communications.

OUR PARTNERS

Putting marketing messages on our invoices and removing inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl

Customer and Loyalty Director, Hi3G

N-iX has augmented our capability around OpenText adding value and expertise around StreamServe solutions. Working with N-iX for our customers brings added-‎value to our portfolio. N-iX has been always professional, committed and goes beyond contractual obligations.

Jaime Gutierrez

Partner, Optima Consulting

N-iX is more than only a partner to us, it’s our trusted partner in problem solving and solution finding. The team of N-iX has a wide range of experience and know-how, especially in OpenText StreamServe. In projects they are working self-motivated, proactive and take ownership of problems to produce meaningful results for us.

Beat Steiner

Co-Founder ajila, ajila

Partnering up with N-iX has been successful and accomplishing, together we feel fully supported and much more confident.

Anna Söderström

VP of Business development, XStreamReports LLC California

Aiding organizations to effectively manage business communications

N-iX has over decade’s experience with OpenText products for Customer Communications Management. We have delivered hundreds of implementations of StreamServe (now part of Exstream) – the high-end Customer Communications Management software that improves and automates customer engagement with personalized letters and invoices.

We helped over 100 clients to increase the return on their investments with OpenText Exstream solutions.

Through its easy-to-learn authoring tools, Exstream gives hands-on control of the documents to non-technical users such as designers, marketing managers, customer support agents, and legal staff to efficiently create and use marketing messages, campaigns, upsell offers, and to control how and when this content is automatically included in customer correspondence.

Exstream can make your organization’s customer communication faster, more reliable, and efficient by optimizing your existing business processes and automating document production.

We provide comprehensive OpenText application managed services to help enterprises enhance the performance of their OpenText Exstream solutions, increase productivity, and deliver the best customer experience. Our experienced consultants can optimize your CCM solutions, adjust them to meet the latest regulatory requirements, and do regular system health checks to make sure nothing disrupts your business processes.

Expertise we offer

Business analysis

Project design and architecture

Project development

Third-party software integration

Installation and Configuration

Performance optimization

Version upgrades

Post-production support

Utilities

Electricity, water and gas companies leverage our solutions to generate and distribute individual and collective invoices, dunning letters and all other customer communications.

Financial and banking institutions use our solutions to automate their processes of generating and distributing monthly or year end statements, loan statements, tax reminders, maturity notifications and other customer correspondence.

Healthcare

Healthcare institutions use our solutions to generate customer invoices with detailed information and services monthly or on-demand. It is also used on plants to create packaging labels, inserts and delivery documents.