Tag Archives: Social Media

Here’s one for anyone who thinks airline customer service – especially on United Airlines – leaves something to be desired.

Someone created a parody Twitter account called @unitedairlanes. Basically, the person responds to complaints people intended to tweet to United Airlines. The airline’s main twitter account is @united.

It’s not clear why people would send complaints to @unitedairlanes. But, hey, frustrated travelers are usually tired. So we’ll give them the benefit of the doubt.

The fake account has tripled its Twitter followers in the last day, and it looks like most of the people now know it’s a parody. But some earlier Tweets suggest people really thought it was the real deal.

“Found out last night that for months, angry customers have been tweeting at my fake parody airline account, United Airlanes, to bitch about their experiences with United Airlines,” he wrote. “God has given me a great, beautiful funnel through which angry people flow in the worst possible mood.”

Here’s one of his better interactions. (I’m pretty sure Bruna Payne was not in on the joke.)