As thousands of small and mid-sized businesses have recently discovered, the benefits of moving your operations to the cloud almost always outweigh potential problems associated with using remote IT services.

Statistics have been teased and tortured for the purposes of their producers since antiquity. So it’s not surprising that the vast majority of the metrics used for web analytics today are not actually telling you what you think they are.

Having access to Big Data can give your business a crucial edge in today’s competitive marketplace, but sometimes Big Data becomes so big it becomes unmanageable with your current IT systems. Sometimes data management difficulties come from your hardware; not enough memory, or too slow a processor.

Several surveys over the last few years have shown that almost 9 out of 10 buyers today are willing to pay more for a superior customer experience. A well-designed Customer Relationship Management system (CRM) will enable you to deliver an individualized customer experience to every customer, all...

It used to be a relatively simple cost-benefit analysis to determine whether outsourcing various non-essential business processes was wise or not. If you were reducing costs and the new business processes got the job done as well as the older (expensive) processes, then it was pretty much a no-br...

The way businesses touch and interact with customers is expanding. Digital and social channels, especially, give a business massive amounts of data about customer interactions. But how to manage all of this information, and how to decide which data is important to driving your business?

Manufacturers across a broad range of sectors are finding that artificial intelligence (AI) systems can benefit their firms in a variety of ways. In the manufacturing section, most of the early AI systems were intended to help design optimal manufacturing processes, and to increase operational ef...

Artificial intelligence with practical, everyday applications is no longer the stuff of science fiction. AI is already being employed by thousands of businesses of all sizes today to help them do business faster and less expensively or to develop an edge over the competition.

Artificial intelligence, machines that think, are going to change the way we live, work and play. In fact, AI is already having a major impact on a number of key sectors in the global economy, and “early adopters” in these industries are already seeing phenomenal return on investment as AI opens ...

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