NB: If you do not have the facility to upload your design so it can be emailed, please contact us for a postaladdress at sales@waterpoloshop.com

2. PRESENTING YOUR DESIGN

We will send you the final artwork of your design, for you to approve. Once approved the productionprocess will begin.

3. YOUR ITEMS START TO TAKE SHAPE

Manufacturing of your design

4. YOUR IDEA IN YOUR HANDS

Delivery of of your order will be 4 to 6 weeks

*** IMPORTANT ***

NO SETUP COSTS

NO HIDDEN FEES

CUSTOMISED CAPS ARE NOT RETURNABLE

We accept payment via the following methods:

1) Debit/Credit Card*

2) Cheque (Please contact us for more details, if you would like to pay by this method)

3) BACS (Please contact us for more details, if you would like to pay by this method)

* Your Debit/Credit Card will be charged at the point of checkout

DELIVERY for FINIS, H2OTOGS, TURBO, EMO and DELFINA Products - These products will be shipped within 4 to 8 weeks (Most of these products are "Made to order")

DELIVERY for MIKASA, EPSAN, MINI-POLO, KIEFER - These products will be shipped within 2 to 3 weeks

DELIVERY for GRAB BAG products or products in our SHIP NEXT DAY category - These products will be shipped within 24hrs

It will then take on average the following number of days for delivery: UK 1 to 2 working days, Europe 3 to 5 working days, Rest of the world 8 to 10 working days

** PLEASE NOTE - If your order contains both "made to order" and "instock" products, we will not despatch your order until all products are ready to be shipped (if you require part shipments, please contact us as this is an option if extra postage is paid) **

DELIVERY for GIFT CARDS - Immediately via Email

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UK & NI Orders Only

£4.99 for orders under £195.00

FREE for orders over £195.00 and under 30kg in weight (a small handling fee will be required for orders over 30kg - we will contact you to confirm the fee amount, or please feel free to contact us in advance for a quote)

European Union (Exc UK & NI)

£9.97 for orders under 2kg

A small handling fee will be required for orders over 2kg - Please contact us in advance for a quote

All other countries

£14.99 for orders under 2kg

A small handling fee will be required for orders over 2kg - Please contact us in advance for a quote

Couriers used

Royal Mail, Interlink, Parcelforce, DPD, DHL, UPS

Example Weights

Mens WP suit = approx 100g

Womens WP suit = approx 200g

Goods can only be returned for a refund if found to be FAULTY.

In the unlikely event that an item is FAULTY, please notify us within 7 days and a returns reference will be issued (goods must be returned within 21 days). Returned goods will not be accepted back without your returns reference.

Return postage and packing costs will be met by the customer.

Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.