TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

4.05Rooms

3.05Service

2.05SleepQuality

4.05Value

3.05

“Not bad, except for loud Muzak all night”

Oct 04, 2013A Tripadvisor Member, Chesterfield

Decent hotel and good value overall, but staff could not figure out how to turn off the loud Muzak playing in the Atrium adjoining my room beyond midnight. Bucket in the hallway for three days to catch a pipe drip was a nice touch. They have the usual save the environment signs about bath towels, but replaced the towels I hung up anyway. The staff was friendly and welcoming.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear kinsellj,Thank you for the feedback regarding your recent stay at the Ramada Plaza Hotel. I do apologize for the music in the atrium that was not turned off when it should have been! I have addressed this situation with our staff and the on/off for the music is now on a timer to ensure this does not happen again.Our maintenance staff encountered an unexpected plumbing problem when changing to an upgraded water softening system. While waiting on the correct part for repair, the bucket in the hallway was necessary for a time and prevented them from needing to turn the water completely off which would have been problematic for all guests. My apologies for any inconvenience it may have caused you.I am glad to read that you found our staff to be friendly and welcoming and I hope that we can welcome you back to the Ramada next time you are traveling through the Springfield area. We would love another opportunity to change your impression of "not bad" to that of "great"! If you contact me directly at 417-522-7710, I would be pleased to personally handle your reservation arrangements. I look forward to hearing from you soon!Sincerely,Missy HandysideGeneral Manager
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