Ventajas: I don’t normally like hotel pillows, they always seem too hard, but the pillows in our room were lovely and soft and I slept very well.

10.0 Excelente

Ventajas: This hotel is first class from start to finish. The staff and service are exceptional the rooms and facilities are total luxury and the views are amazing! The food and drinks are delicious the sky bar is a must the views and atmosphere are spectacular. I can’t recommend it enough, total VIP treatment!

Desventajas: There’s nothing negative I can say about this hotel, staff or facilities it’s fantastic!

Ventajas: Great for O2 events. Really good finish in rooms, attentive staff and great views over Thames skyline. will book again.

Desventajas: SPA was closed during our stay.

7.1 Bueno

Ventajas: Location is great as I was attending an event at the hotel. Rooms are very clean and tidy and the staff and very helpful. Hotel has easy access to car parks and convention centre

Desventajas: We arrived at 430PM and were told that the room had not been allocated as yet, we were attending the event at 530PM so time was limited. We were given a complimentary drink voucher while we waited. Only waited 20 minutes and was allocated a room. This was a busy period for the hotel as there was 2 big events on so not a massive issue. When we got back to the room at 1130PM we found the AC not working and they said they would send someone to fix it but friend was asleep so did not want this to be done. On check out the fault was brought up and they gave us free parking for the inconvenience which was great so the staff are very good

10.0 Excelente

Ventajas: A house skip and a jump from O2 great hotel if your at an event

Desventajas: nothing it was fabulous

10.0 Excelente

Ventajas: Requested interconnecting rooms which the hotel provided.

Desventajas: The water tank for the coffee machine in each room was dirty.

Ventajas: Everyone was friendly and efficient throughout. From checking-in, Georgina on Reception making it smooth and easy and Charles sorting a query by phone a little later, to everyone who served us in the Clipper Bar that evening, to the lady in the Brassiere (sorry, didn’t get her name) the next morning who moved us to a window table when that was what we needed. Excellent service throughout.

Desventajas: Not knowing that you need both names of a couple when booking a double room for them as only the named person can check in without the other. But I do now!

Ventajas: The staff were very attentive and friendly especial as we had our daughter with us. Made it very relaxed and easy for us to feel at home. All the little added details were a bonus.

Desventajas: The room was a lot smaller than it looked in the picture.

7.5 Bueno

Ventajas: Booked for a birthday treat. The whole experience was simply ordinary. We did get 3 birthday cake slices delivered on 3 different occasions to the wrong person !!!! I have stayed at many hotels in London and this hotel is nothing different in terms of service or facilities. It may have once had the Xfactor but there is nothing I can write, in fact thats why im leaving a review to say it has certainly lost its factor in terms of "making a difference"

Desventajas: It is built up to have a Brand It certainly has lost its Brand and there is very little emotion, happiness and British sense of quality when you stay. The reception is very English The decor Fine but nothing out of the ordinary

10.0 Excelente

Ventajas: Breakfast was good with a very relaxed ambience (although I thought the spinach in my eggs florentine on the second morning was a bit plain, and my eggs were cold on the third morning). But the staff were excellent.

Desventajas: Our stay was too short.

10.0 Excelente

Ventajas: Everything

Desventajas: Nothing

10.0 Excelente

Ventajas: As an iconic London hotel, the Savoy did not disappoint, every aspect of the service was first class. With some excellent bars and restaurants in house, and Covent Garden only a few hundred meters away, the location and facilities were first class.

Desventajas: Nothing, it was superb. You could grumble about the price, especially if you are used to 5* hotels in Asia, but this is London and this is the Savoy!

7.9 Bueno

Ventajas: I liked the old world charm the service oriented and helpful staff

Desventajas: Housekeeping had to be constantly reminded for replenishing tea bags or soap etc

9.6 Excelente

Ventajas: Las instalaciones

8.3 Excelente

Ventajas: The location is excellent- you cannot get more central than that. The hotel lobby and dining areas are beautiful and fells very luxurious. The staff were incredibly nice and helpful, each and every one. Breakfast was very varied and tasty.

Desventajas: We took the room with the king sized bed. It was big but felt rather dated. Some of the room facilities could do with an upgrade- the toilet didn’t always flash well, and the air conditioner sometimes made loud noises in the middle of the night, and woke us up. Even the TV sometimes turned on for no reason, and in the end we unplugged it. I understand that this is an old building, but I expected a bit more for the price. In addition- the breakfast service was extremely slow, so I wouldn’t recommend it if you’re in a hurry.

Ventajas: An iconic building viewed from afar and providing breath taking views of London. Well trained staff who put you at your ease. Marvellous choice at breakfast although a little on the expensive side.

Desventajas: Nothing of note. Everything is well laid out. It is not cheap and the cuisine may not to be everybody’s taste. Beware of the service charge built into the restaurant charges before you decide upon a gratuity.

10.0 Excelente

Ventajas: Its our 5th time at The Shard and, it never fails to deliver a truely fabulous experience. We had an Iconic room on the 50th floor which was spacious, clean and the views across London were amazing. Another great weekend away with these guys and we'll be back before christmas for another chilled weekend away

Ventajas: One of your restaurant staff where we had our breakfast and who’s name is Christiane is an excellent and hard worker man. He tried to satisfy us as much as he could when he noticed that we were not happy. The concierge staff are also excellent, they were very helpful.

Desventajas: Breakfast is poor considering Shangri-La

10.0 Excelente

Ventajas: The room was very comfortable. The view was amazing.

5.0 Aceptable

Ventajas: The views.

Desventajas: Not impressed. Because we booked via a third party website we were given a really old / tired room. We will book direct next time.

Desventajas: We were unable to gain access to our second room (427) until we returned from the theatre. Four of us had to use the one room (425) to change to go to theatre!

10.0 Excelente

Ventajas: The superb standard of service. The beautiful room . Ritz champagne in the Rivoli Bar looking at Lalique. Thank you to Federica who checked us in and Flavio who served us. The breakfast was also excellent and beautifully presented.

9.6 Excelente

Ventajas: The service was both efficient and very friendly. Every one of the staff went out of their way to assist, but were happy and able to chat, which made us feel very welcome. The public rooms at the Ritz are very grand, in the style of the 1920's, and the restaurant is like a British stately home. We had a room upgrade - an Executive Suite on the 7th floor - which was recently refurbished and was faultless (sometimes even in good hotels you might find a light bulb has failed, or something similar - at the Ritz everything was perfect). We had breakfast in our room, which was delivered on a trolley that opened up to become a dining table, which was a nice touch. The weather was also excellent during our stay and as the hotel is right next to Green Park it was nice to take a stroll in the park. For a longer walk (up to 2 hours if you wanted) it would be easy to get to Hyde Park through Green Park.

Desventajas: It was very difficult to find fault with anything. Personally I would have liked tea or coffee making facilities in our room. I couldn't find it anywhere, but I didn't bother to enquire as it really wasn't a big deal for us.

10.0 Excelente

Ventajas: Everything was perfect. Staff were incredible and attentive to our every needs.

10.0 Excelente

Ventajas: Attention to detail. Felt valued and comfortable, in the surroundings. Staff went out of the way to ensure your comfort. Rose petals on our bed and bathroom sink. We were celebrating our 40th wedding anniversary.

Desventajas: We did ask for twin beds....but that did not happen, it did not have too much of an impact on our comfort as the bed was huge! We mentioned it on check out but did not make a fuss as the staff so friendly and nice.

Ventajas: The customer service is wonderful, however if you would like a good nights sleep do not stay in room 126 as the noise from below this room will keep you awake.

Desventajas: The customer service is wonderful, however if you would like a good nights sleep do not stay in room 126 as the noise from below this room will keep you awake.

10.0 Excelente

Ventajas: The staff

4.0 Aceptable

Ventajas: Breakfast Room Service (as restaurant was not open before I had to leave).

Desventajas: Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually).
Room was old (it was clean) and not up to date for a luxury hotel.

5.8 Aceptable

Ventajas: breakfast was good but much too expensive compared to venues of its equal

Desventajas: the too formal approach of the hotel is way too much, it needs to move into the current day climate

Ventajas: This hotel is surrounded by good cafes and restaurants with buses at the door step and tubes just across the road. Despite the hustle outside, the hotel is very quiet inside. The deco is very beautiful!

Desventajas: Our room is a bit too small.

10.0 Excelente

Ventajas: Bed was very comfortable, bathroom had optimal layout with facilities, location very close to South Kensington tube station, ample charging points. Small room but very well laid out.

Desventajas: The coffee making facilities in the room were tricky and ended in a big mess! Also was unable to use my Diners Club card for payment.

Ventajas: Great location, and the young welcome staff were very charming.

Desventajas: Incredibly scatty service! Very expensive breakfast even by central London standards - but on our first day, half of the breakfast buffet was not laid out 45 minutes after service had started! Second morning we ordered from the breakfast menu and after a wait of 25 minutes ( and we were the only guests in the dining room) my eggs arrived lukewarm, with some cold cheese in the bottom of the serving pot. So, you can have all the beautiful interior design you want, but if you can’t do the basics.......

8.3 Excelente

Ventajas: Nice staff and service, Room was attractive and well presented. Bed was comfortable. great location

Desventajas: Room service menu is limited, the bathroom smells very strange (Presidential suite), like cat urine, which is VERY unpleasant. Think it was the drains. Considering price of room breakfast should be included.

Desventajas: I would have expected a junior suite to have a better layout. It was on the top floor and although there was a relatively big floor space, the attic contours made it seem small. There was no separate seating area. This just seemed to be a deluxe room - I checked and they confirmed it was indeed a junior suite though.

9.2 Excelente

Desventajas: This is my second time and although the staff were excellent - My key card did not work the entire time I was there. My room missed a service on one day and I had to send my breakfast back on o e morning as it was inedible

10.0 Excelente

Ventajas: Air conditioning when it was 90 in London, and being being able to shower at noon in the down stairs gym before we could check in at 3pm to cool off from the heat, and being able to leave behind our luggage so we could explore the neighborhood before the checkin, and getting a from room upgrade overlooking a beautiful park below!

7.5 Bueno

Ventajas: I booked 2 Junior Suites Beautiful rooms Excellent staff

Desventajas: The bedroom area of the very small and not big enough for 2 to get changed . Breakfast service was very slow

6.7 Bueno

Ventajas: Great location and lovely garden to enjoy

Desventajas: The bathroom was not finished well. Door handle came off, ceiling had holes in the plaster and gaps in the tiles Also room was tight for space.

9.2 Excelente

Ventajas: Our room was amazing and the staff treated each guest with care and consideration

Desventajas: We had to change room and previous guests had been smoking on balcony and room furniture was looking a little shabby in comparison to first room which I could not fault.

Ventajas: Nice simple rooms with great sheets . Quiet too. Also the sausage and broccoli baked eggs were amazing .

Desventajas: Americano was not great . Filter coffee in a french press might be nicer . Also need a kettle in the rooms with tea selection . And fresh flowers ? You pay top dollar for the room so I expect a lot

Ventajas: Lovely townhouse hotel. Tastefully decorated to be quirky and comfortable. Reception/concierge staff were very friendly and helpful.

Desventajas: Breakfast was chaotic. Long waits and items missing from orders, waiting staff were trying to cope but whatever system they were using wasn’t working.

7.5 Bueno

Ventajas: Loved the room and great location with a well-appointed hotel and a lovely friendly atmosphere. Rooms were clean with very nice decor. Overall an excellent hotel, good size to be both friendly and comfortable. Staff on front desk very helpful. Nice to have access to parking at the front for up to 2 hours and free overnight. Great honesty bar.

Desventajas: Unfortunately, breakfast on both mornings let the hotel down. There are only 2 tables, which are lovely in the bay windows. Which we managed to get onto the first morning before we were served, with a small table for two tucked in the corner for all guests to use, even for a hotel this size this seems unreasonable. Service was very slow on both days, to the point we left before the toast came on the second day. The full English breakfast was good except the overcooked poached eggs, which I may have overlooked had the scrambled eggs the next day not been overcooked and rubbery, but the smoked salmon and avocado was good, except not toast. Not sure what went wrong, as the staff seemed disorganized and poorly trained to cope. Overall it was a lovely hotel and we thoroughly enjoyed our stay, just a shame the parting memory was a frustratingly long waited for breakfast, poorly executed.

9.2 Excelente

Ventajas: The quality of everything, cosyness and location. I always stay at the Knightsbridge when I come to London.

Desventajas: I would have appreciated friendlier staff at reception and a waiter present in the tea room. Each time i sat there I had to get up after about 10 minutes and request reception to send me a waiter as there was no service. These are just improvements to allow for a better customer experience. Overall an excellent stay.

Ventajas: The staff, the location & the design of the room! Superb Concierge! xoxo, Ms. Bond

9.6 Excelente

Ventajas: Been to many countries, Como the Halkin is the best! Perfect location, beautiful room. The staff are so friendly and helpful. It’s the hotel I want to come again and again.

7.1 Bueno

Ventajas: The location

Desventajas: Service at breakfast was poor Very limited public spaces We had no view Looked right into another building Housekeeping was slow At 15h15 our room was still not done

9.6 Excelente

Ventajas: Concierge (Stefano) was excellent

Desventajas: The restaurant could have been better

10.0 Excelente

Ventajas: It’s was wonderful hotel also the staff very kind

Desventajas: Clean room and quiet area

10.0 Excelente

Ventajas: Special thanks to the front office. Concierge, room service and cleaning service (twice a day; morning and evening as expected from a luxurious hotel like this) was very helpful. When we need extra help because of the baby, everyone was there to help us.

9.6 Excelente

Ventajas: Great breakfast. Great location. Staff so attentive.

9.6 Excelente

Ventajas: The location was in a quiet and nice area, the staff were courteous, friendly and helpful.

Desventajas: The location of my room could have been better.

10.0 Excelente

Ventajas: Everything was on the highest standards. Especially incredible are employees - I have never met so attentive and nice hotel stuff. I also recommend to try their extraordinary Afternoon Tea Service!

Desventajas: Service at breakfast was poor. Either we went looking for staff or just waited so long for breakfast Housekeeping was not satisfactory-we arrived back at the hotel at 15h15 and our room was still not serviced

Desventajas: The view ,there was an obscure blind in our room which couldn't be held raised .the breakfast was three times the price of the weather spoons which was 60 metres away and had a view of the tower

7.1 Bueno

Ventajas: The friendly colleagues.

Desventajas: Disappointed so limited room amenities.

9.6 Excelente

Ventajas: Great design theme, loved the concept.

Desventajas: A hot water kettle in the room would be nice.

9.2 Excelente

Ventajas: The room is very comfortable with an excellent bathroom and huge bed. The TV choice was good and the daily bottled water was very much appreciated.

Desventajas: There was no kettle for tea in bed first thing.

8.8 Excelente

Ventajas: Cozy, stylish and central hotel. Perfect to visit London center. Cozy large bed, Comfortable room. Bathroom with wc and large glass shower. Only for a couple, there is a curtain between bed and glass partition of the bathroom, but you can easily see trough! Sink and vanity unit are outside the bathroom, along the room entrance. Nice rooftop bar with tasty cocktails. Nice the opportunity to choose your room level and view at the check in without additional fees. Nice staff. Ultra quickly check on and out. You can choose to arrange a late check out for a little extra charge. We would love to return!

Desventajas: Our room was not perfectly clean. We found some dust on shelves and window and hairs on towels.

Ventajas: Central to everything, beautifully appointed hotel throughout, rooms comfortable and quiet, welcoming staff who provide a very high level of service and go out of their way to assist with anything.

Montcalm Royal London House - City Of London está en una fantástica zona de Londres (Centro de la ciudad de Londres), a solo diez minutos a pie de Liverpool Street y Centro para las artes The Barbican. Tendrás un servicio de recepción las 24 horas y consigna de equipaje a tu disposición.

6.7 Bueno

Ventajas: Friendly staff at the reception and breakfast.

Desventajas: The room has a terrible touch screen system to control lights and air conditioning. The bath room looks like in a hospital.

10.0 Excelente

Ventajas: The customer service in this hotel is second to none - every single member of staff at reception, in the corridor, delivering room service etc, was polite, friendly and helpful. The room had everything I needed, and it was extremely spacious for London. I had a room service meal delivered, and it was excellent - the quality of food, presentation, speed of service, everything was perfect. I had a very nice overnight stay at the Montcalm Royal London House, and would stay there again, without question.

9.2 Excelente

Ventajas: Very nice hotel, a special with nice rooftop bar. When you checking in you can enjoy glass of proseco.

Desventajas: NA

10.0 Excelente

Ventajas: The room was beautiful with mood and night lighting, loved our night there and wi definitely be returning

10.0 Excelente

Ventajas: A smooth check-in and excellent service from all members of staff particularly the duty manager January, it was my birthday and she couldn't do enough for me, we had a room upgrade and my room was decorated with balloons and a card from the team!! amazing facilities and a wonderful hotel!! would stay again in a heartbeat

Desventajas: Nothing

10.0 Excelente

Ventajas: Personal muy amable y simpático

10.0 Excelente

Ventajas: Personal touches for my partner’s birthday, room was very good, overall service and experience was great.

9.2 Excelente

Ventajas: lovely hotel, lovely super friendly staff. beds were the most comfortable I have ever slept in. not far from the tube station.

Desventajas: breakfast was disappointing. For £25 per person you expect it to be good, but the selection was very poor and it was all cold. we did mention to the manager who asked the chef to make us a new plate which did come out out. the next day we had breakfast for £9.50 down the road which was much better. this was the only paret I have to say that we didn't enjoy. the rest of the stay was fab.

10.0 Excelente

Ventajas: The staff and their attentiveness was amazing. The best bed I’ve ever slept in. The comfort of the room

Ventajas: I came here with my boyfriend for his birthday and everything about sea containers was absolutely amazing! The room was lovely we were in the top floor and we had such a nice view of the Thames. The location itself is great and there’s so much to do around the area. We also visited the 12th knot which again had a lovely view and the drinks were amazing, it was such a nice place to relax and chill out. I would absolutely recommend this hotel and I will definitely be visiting again!

Ventajas: My second time at Sea Containers and as I'm traveling frequently to London and since my workplace is next doors, definitely considering to book this hotel again. Quality.

Desventajas: The fire alarm at 3 am in my room basically ruined my night. And honestly, I thought as a gesture while checking out at least the minibar consumption wouldn't be included. Or just a simple apology. But no reference at all.

10.0 Excelente

Ventajas: Andre, Riccardo and Chiara went way beyond what was required of them to assist us with several problems we encountered with ground transportation. They were patient, compassionate and professional. They are a credit to your organization.

Desventajas: Nothing.

10.0 Excelente

Ventajas: The official check-in time is three in the afternoon, but we arrived at about half past eleven in the morning. The friendly receptionist suggested that we had three options; namely, upgrade to a room with a patio for an extra £96, take a room adapted for wheelchair users or leave our bags and check in later. We took the middle option and were very pleased we did. The room was tastefully decorated with plenty of storage and with a well-stocked, if pricey, mini bar. Overall the hotel is very nice indeed with interesting décor reflecting a nautical theme. It’s handy for the Tate Modern, the National Theatre, the South Bank Centre, the Hayward Gallery, the Royal Festival Hall and The Young Vic theatre. There is a good selection of restaurants in the area and the Oxo tower is next door with all its shopping options. It has good transport links with Southwark, Waterloo and Blackfriars stations all within a short walk and it has its own taxi rank.

Desventajas: Nothing.

10.0 Excelente

Ventajas: The view was amazing.

Desventajas: Price for breakfast buffet was ridiculously overpriced. Was charged over 20 for a scoop of eggs and some bacon. And it wasn't that good.

Ventajas: Biggest thing for me is the cleanliness of the room which was spot on. Having stayed in a few 5 star hotels in London, this is up there if not the best. Surprised I have never stayed here before. Next visit to London, staying here again.

Ventajas: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.

Desventajas: I didn't like the perfume pumped through the air-con in the corridors and bedrooms. Infact we had to be moved as I suffer from asthma and it was effecting my breathing to a none perfumed floor (5) and room. The corridors are too dark, felt like a ship..

10.0 Excelente

Ventajas: Amazing location and nice clean rooms

Desventajas: Nothing

10.0 Excelente

Ventajas: Location was brilliant staff were super friendly the hotel is stunning and amazing value for money. Breakfast was great. Room was good and the bed was super comfortable. I would definitely stay here again

Desventajas: Nothing to add was all good

10.0 Excelente

Ventajas: It was my fiancé's 40th Birthday and I wanted to treat her. I booked a nice room (Delux Double) but we were upgraded to a Junior Suite, which was fantastic and made her feel very special. The receptionist who assisted us was Andreea and she was very polite, helpful and thoughtful. A very good experience and we are likely to be back on our wedding night, if not before.

Desventajas: The TV signal was poor and kept dropping out, a minor irritation in an otherwise perfect stay...

10.0 Excelente

Ventajas: The staff, cleanliness and location of the St. Martin Hotel more than suited our needs.

Desventajas: We enjoyed all aspects of the hotel.

10.0 Excelente

Ventajas: Position and staff

Desventajas: Breakfast

9.6 Excelente

Desventajas: Standard room rather cramped. Would book bigger room next time

Desventajas: Small rooms, litter left from night before. No assistance with luggage. Deposit taken instantly but only paid back after 5 days.

9.6 Excelente

Ventajas: Very comfortable and very friendly staff

Desventajas: N/A

9.2 Excelente

Ventajas: Lovely crisp white clean room, super location

Desventajas: Just the view as we looked over a roof, but it didn’t matter the room was lovely

10.0 Excelente

Ventajas: Very clean and the staff provided an excellent service

Desventajas: The bar on the Saturday night. There was a DJ playing in the bar but we got taken to seats and that’s where we had to stay, a little restricted. People just sat talking, not much atmosphere

Ventajas: The breakfast had an excellent choice. Made to order omelette was tasty. Our room was upgraded which meant we had a view over the quay. The staff were helpful and friendly. Our request for a quiet and low level room was met and we had a great nights sleep.

Desventajas: The entrance to the hotel was at the rear which wasn’t the best.

8.3 Excelente

Ventajas: Nice hotel - rooms a little tired .

Desventajas: Bathroom could have been cleaner and fresher

8.3 Excelente

Ventajas: I needed a one night stay in Canary wharf before heading to Oxford and it met my expectations. The bed was comfortable and the room was clean. I highly recommend it.

Desventajas: I was with my 6 years old and it was not so child-friendly.

7.1 Bueno

Ventajas: Location is great. Good restaurants nice view .

Desventajas: Bathrooms were old. Rooms should be more modern.

9.6 Excelente

Ventajas: The reception staff were fantastic, the welcome you receive is very good - particularly the iced drink on a very hot day! The rooms are fully equipped and very nice. Nice touch to receive a welcome gift of Prosecco and 2 glasses delivered to the room to welcome us back and apologise for the slight inconvenience we had on our previous stay. Love the fact that the buffet breakfast also offers cooked to order egg dishes such as omelettes, eggs benedict or French Toast!

Desventajas: The waiting staff in restaurant for breakfast were busy but not paying enough attention to laying the tables correctly before the next person was sat there. We had to ask twice for milk for tea and when we did get it - it was taken from the freshly prepared table next to ours which meant the people who sat down then had the same issue - no milk for their tea/coffee when it arrived! My personal preference would be for a walk in shower rather than shower over the bath.

9.6 Excelente

Ventajas: Stayed to do the Prudential Ride. The bike storage was great and mechanic really helpful

7.0 Bueno

Ventajas: The room was very comfortable and I was surprised by the size. The doorman was a nice touch.

Desventajas: I was overcharged. The breakfast was not worth the £15. The in room tea/coffee service had rotten milk cups with a very rancid smell. They said they would make up for it but they never did because I was checking out. I am currently trying to get back $17

9.6 Excelente

Ventajas: We loved that you catered for the Ride London Cyclists

Desventajas: Felt it was a little too expensive without breakfast .

5.8 Aceptable

Ventajas: Location was good right next to West India Quay DLR station.

Desventajas: Cleanliness of room, I had dirty sheets on my bed when I checked in. Also they did not change my sheets that were dirty just made the bed with obviously dirty sheets. Most service was slow had to ask many times for the same thing such as getting robes and slippers to the room for the sauna since they didn't put that in our room.

4.3 Aceptable

Ventajas: Excellent location

Desventajas: Television didn't work and suite is looking tired

7.0 Bueno

Ventajas: The cleanliness of the room was fantastic and the bed was very comfortable.

7.7 Bueno

Ventajas: A lovely hotel. Very nice rooms. Excellent location

7.0 Bueno

Ventajas: Location and the variety of shopping. Location gives easy access to central London via tube or ferry

Desventajas: Nothing negative

7.3 Bueno

Ventajas: We were given a room that had a fantastic view over the quay.

6.0 Bueno

Ventajas: La cama

Desventajas: No aseguran las habitaciones. Ruidoso

6.8 Bueno

Ventajas: Staff very polite and put customers first at all times. Nothing was too much trouble for them. Rooms very comfortable. We pre ordered Breakfast in the room for 9am. Breakfast arrived at 9am on the dot!!!.

Desventajas: No Bad Point to report.

6.4 Bueno

Ventajas: Went as a London marathon runner. Made people feel welcome. Nice touch to give out free bananas & water. Clean hotel. Good gym facilities.

Desventajas: Slow check in process. Expensive dinner & breakfast. I booked hotel when vat was 15%&my stay was when it was 17.5-hotel charged difference. Thought the hotel as a gesture could have met small cost itself.

Ventajas: We were slightly worried about the bed and room size but everything was ok: the bed was really big, even for two tall people and the room was small but efficiently planned. Breakfast was tasty, worth its price. Nice coffee too. Big fluffy towels. Fridge in the room. Hotel's lobby is very stylish and cozy. Tate Modern is a short walk away, bus stop is opposite the hotel. Lovely neighbourhood, not crowded with tourists.

Desventajas: Would be nice to have electric kettle in the room. Windows don't open (but the aircon worked fine).

Ventajas: citizenM hotels have a great vibe. Easy and comfortable, relaxing yet vibrant. Staff are superb.

Desventajas: Room wasn’t serviced, but it was a minor issue.

10.0 Excelente

Ventajas: Great vibe, incredibly friendly and helpful staff

Desventajas: Nothing

9.6 Excelente

Ventajas: Every last detail has been considered to facilitate a great guest experience. Loved the design throughout the hotel, the “smart” tech-enabled room, the mood pad, the bed, the lighting, the media entertainment...

Desventajas: The room space is fine for one person but not for two- it’s a bit too small for a couple

10.0 Excelente

Ventajas: The bed, the tech, everything in the building, it’s just perfect

9.6 Excelente

Ventajas: Great location. Very good lounge meeting facilities. Sharp room

Desventajas: Would like tea/coffee in room.

8.8 Excelente

Ventajas: Liked the general atmosphere in the hotel, the bar area and the imaginative use of space in the room.

Desventajas: Would have liked more natural light in the room and having the bed against a wall makes access less easy, although I realise this is to save space and keep costs down.

8.8 Excelente

Ventajas: Everything is clean, modern, professional. The staff is helpfull and smileing

Desventajas: I got in the bar a stale beer, but the bartender gave not a fresh one. Very small room, but smart.:)

Ventajas: Cleanness Kind staff ( Mariana+ Nithania) Flexible with late check out Room service was very responsive and quick

Desventajas: Room a bit small

10.0 Excelente

Ventajas: All the staff I encountered were top notch, especially the individuals working in the Jiva spa. The breakfast buffet & location were great.

Desventajas: Room decor was a bit stale

10.0 Excelente

Ventajas: The staff were outstanding. We stayed at 15 different accommodations during our holiday and this was the best by a mile in every aspect but mainly the way we were treated as guests. Their customers are treated as numero uno. The location was great for transport and a couple of minutes walk to Buckingham Palace or Westminster Abeey in the other direction.

Desventajas: Couldn't fault anything apart from my omelet on the last morning wasn't quite right but I can forgive for that!!

8.8 Excelente

Ventajas: the location and the entrance of the building were brilliant, the room was convenient

Desventajas: the room service was a bit slow, the staff are always busy

Ventajas: The location of the hotel was perfect for us, just 20 min by taxi from Marylebone railway station. Quiet location for London as up a side street so not much traffic noise. We upgraded our room to executive as we like a big bed, the standard and classic rooms only have a regular uk double bed and also the executive rooms are given a facelift 5 years ago unlike the standard rooms which are a little dated. Food very good, happy hour 4-6.30 and pianist playing in the evenings. The garden at the back of the property a real bonus for sitting and enjoying a cocktail or 2. Would recommend and definitely return myself.

Desventajas: Nothing, all good.

10.0 Excelente

Ventajas: Lovely spa area

Desventajas: Check in took a while

9.6 Excelente

Ventajas: Feels like home now.

Desventajas: Would be great if my daughter could use the pool. She’s seven and very well behaved.

7.5 Bueno

Ventajas: Quiet location good breafast

Desventajas: On 7th floor so i guess why water power was poor. Shower was very weak which was dissapointing

Desventajas: We were informed at check in there would be a bar service available until 10.30pm, but when we arrived back at the hotel hoping to get some sandwiches or a light snack at 10.10pm, we were informed it was closed. We hadn't eaten since lunch time that day and so ended up trailing around at that time of night trying to find somewhere to buy food.

6.7 Bueno

Ventajas: the bed was uncomfortable and very noisy. You feel every single movement of the other person in the bed which makes it very difficult to sleep.

Desventajas: the bed and the shower was very tiny

6.3 Bueno

Ventajas: Location was good and close to Victoria station, nice place to stay

Desventajas: Pillows were very uncomfortable, awoke with bad back! Shame there wasnt a pole for the shower as you could only have a bath.

Ventajas: Staff were very friendly and helpful. Very clean and comfortable. Beautiful place to stay

4.6 Aceptable

Desventajas: There is nothing common with a 4 star hotel. There were no lobby, elevator, air conditioning system, refrigerator or minibar......I had a room on fourth floor with narrow steep staircases.

10.0 Excelente

Ventajas: Great lovely hotel ideally located to Victoria Station with easy access to the centre of London

Desventajas: Shame about the scaffolding outside at the moment with work going on but it didn't effect our stay at all

9.6 Excelente

Ventajas: Classic, clean and elegant facilities that gives timeless yet historical English atmosphere. Staff were all friendly and service was quick and smart. Access is also good from Victoria station by 5min. walk. Very good hotel.

Desventajas: Room was small, but value for money considering the price for location.

Desventajas: Are room was next to housekeeping and they were very noisy in the mornings

6.3 Bueno

Ventajas: Great location convenient for West end theatre area. Great looking Lobby and bar however "deluxe" room was a let down with no hand soap and pillows uncomfortable

Desventajas: Whilst staying overnight at your hotel on Saturday 31st August, we experience excessive noise disruption between the hours of 22:30 and 04.00. The noise of loud commentary from a pay per view event and crowd reaction from a licensed establishment within the building. The noise was so excessive it sounded like coming from the room next door. We first registered a complaint at 01:30 with the night concierge. We heard security knocking on a joining rooms. However the noise continued. I went down to speak with the concierge at 02.00 He travelled up with me and heard the noise for himself. He went down the fire escape and on his return he explained the noise was coming from a bar in the building but not managed by the hotel. He said he had spoke to the manager. However the noise continued till the end of the event at 04.00. Keeping us awake. The night concierge said he could not offer an alternative room as due to renovation work on the floor above. Our complaint the following morning on checkout was dealt with by reception manager. Whilst she dealt with us professionally and courteously, both my wife and I felt that the noise level and impact on our ability to sleep was underestimated and therefore as customers we felt we was not listened to.

10.0 Excelente

Ventajas: The room was small but nicely appointed. Desk attendants were helpful. Nice touch: bottled water each day.

Ventajas: Location was excellent you can access the hotel from Victoria station

Desventajas: Room was little bit small

9.2 Excelente

Ventajas: Fantastic location very comfortable and large room.

5.0 Aceptable

Ventajas: breakfast excellent ,,,

Desventajas: i dont think we had the upgrade we paid for no vanity mirror on the dresser in the room the only mirror was on the wardrobe doors my wife had to make a table out of our suitcases ,to apply her makeup i have a dust allergy,, the dresser and bedside tables were dusty just a damp cloth would have done the job, bathroom was clean though ,,...

9.6 Excelente

Ventajas: Great location and excellent friendly and extremely helpful staff Room clean and food etc great

Desventajas: Had de luxe room and always disappoints me when no decent chair to sit on other than a desk chair or the bed. My friend was in twin room couple doors away from me and had decent chair to sit in

Ventajas: The bed was too old include the bedding, the matress on the bed was very uncomfortable, i didn't sleep for two days.

Desventajas: Everything is so bad in the hotel, bathroom was mouldy, toilet sits broken, windows and curtains very disgusting, the carpet was so dusty with old chewing gum, the door handles almost broken. Generally i was so angry, what you see in the pictures is not what you get and as for customer service they are so rude. What a waste of time and money. I don't think i would recommend anyone to stay in this hotel, my kids were so disappointed. and on our first day we had to sleep at my sisters house all the way to South end.

4.2 Aceptable

Ventajas: The location was okay in relevance to the sights I wanted to see.

Desventajas: The shower curtain in the bathroom was held together by zip ties...my parents said their curtain was held by bread ties...when we returned back to the hotel to retrieve our keys to the rooms the guy behind the desk was dead asleep, my boyfriend had to go behind the desk and wake him up. It was definitely not worth what you paid for.

5.8 Aceptable

Ventajas: The staff were. Dry helpful Cleaning was perfect

Desventajas: No buses in th hotel street The room was. Dry narrow I couldn’t move in the bathroom

4.5 Aceptable

Ventajas: Nothing; it was not clean; it was to small and l acked good operational skills

Desventajas: No bath mat's ; no hand towels : towels to small ; shower dirty and to small.

3.3 Regular

Ventajas: The bedding was clean along with the towels

Desventajas: Run down dirty awful

8.8 Excelente

Ventajas: Friendly staff clean comfortable room

Desventajas: It was like a maze two steps up turn right left tree more stairs another turn then staircase I got lost and missed breakfast I payed for.

Desventajas: Worst hotel ever stayed among hundreds of hotels in almost 50 countries. Main reason we booked this hotel just because of strategic location. The floor was full of dirt. Tape water not functioning. Old blankets. Annoying staff. Hotel room is like a store room.

2.5 Regular

Desventajas: Everything!!! The rooms were disgusting, the walls were damp, seals broken on window, Rat poison under the beds. Breakfast consisted of 1 slice of toast and a cup of coffee. Would highly recommend NOT booking this hotel. We left after the first night and are currently awaiting a full refund.