I havent gotten the box the send in my trade in, either. Now I am worried.

I would call and make sure everything is ok with your order and find out where the TradeIn box is.

I got both the Edge Finance Agreement and the TradeIn box shipment logged to my account on 3/30/17. I received the TradeIn box about 1 week later. All this shows up in the VZW online account - Order Status and the Documents & Receipts area of the My Verizon account.

I would call and make sure everything is ok with your order and find out where the TradeIn box is.

I got both the Edge Finance Agreement and the TradeIn box shipment logged to my account on 3/30/17. I received the TradeIn box about 1 week later. All this shows up in the VZW online account - Order Status and the Documents & Receipts area of the My Verizon account.

On the phone with them now. I have gotten the Next Bill Summary but not the Edge agreement. On hold now.....

I would call and make sure everything is ok with your order and find out where the TradeIn box is.

I got both the Edge Finance Agreement and the TradeIn box shipment logged to my account on 3/30/17. I received the TradeIn box about 1 week later. All this shows up in the VZW online account - Order Status and the Documents & Receipts area of the My Verizon account.

My order was all messed up! I decided to go to a store and pay upgrade amount and taxes, which I knew had to be done but 3 reps, THREE, told me I would be billed. Customer service dropped the ball. So I cancelled that order and will be at the Verizon store, AN HOUR AWAY, when they open! Can't trust the phone reps!

My order was all messed up! I decided to go to a store and pay upgrade amount and taxes, which I knew had to be done but 3 reps, THREE, told me I would be billed. Customer service dropped the ball. So I cancelled that order and will be at the Verizon store, AN HOUR AWAY, when they open! Can't trust the phone reps!

My order was all messed up! I decided to go to a store and pay upgrade amount and taxes, which I knew had to be done but 3 reps, THREE, told me I would be billed. Customer service dropped the ball. So I cancelled that order and will be at the Verizon store, AN HOUR AWAY, when they open! Can't trust the phone reps!

Well I just made a new order on another line with the correct payment info. I left the order that has the card that is lost and will get denied live. I figure now I have 2 orders, whichever one that processed first, I will cancel the other one. It's crazy that Verizon can't edit payment on a order that hasn't shipped yet.

Well I just made a new order on another line with the correct payment info. I left the order that has the card that is lost and will get denied live. I figure now I have 2 orders, whichever one that processed first, I will cancel the other one. It's crazy that Verizon can't edit payment on a order that hasn't shipped yet.

Had to do the same thing myself like few minutes before the closed for the night...it should have been an easy fix for your former order but oh well

My order was all messed up! I decided to go to a store and pay upgrade amount and taxes, which I knew had to be done but 3 reps, THREE, told me I would be billed. Customer service dropped the ball. So I cancelled that order and will be at the Verizon store, AN HOUR AWAY, when they open! Can't trust the phone reps!