Account Manager

Ambitious projects, a diverse scope of duties, and space for individuality – that is what we offer our employees!

Intact is one of the leading software companies in the field of audit and certification management, traceability, and quality management. We offer overall solutions – from professional consulting to software, customer-specific development, implementation, and the subsequent customer support. Due to comprehensive industry know-how, we are able to create tailor-made solutions that exactly meet our customers' needs. We live for our projects, work in close cooperation with our customers, get inspired by each other and meet new challenges as a team. We also love change and diversity – every task is different. Our pioneering spirit and creativity allow us to break new ground and encourage innovations. We enjoy playing an active part in shaping the future.

Your Tasks

Customer support (accepting support, assistance, training)

Build a positive rapport with customers

Detailed problem solving

First and second level support via e-mail, phone, and remote maintenance

Acceptance, processing, and feedback of technical problem cases as the customer's first person of contact