Re: Signed up for share + package, no Spotify option available

found out that i had the wrong account. i reread the agreement and the chat i had with support. the cost was the same for more data and spotify as it was for a 1gig data plan with purchasing spotify. once this was correted by some great support bingo it all worked great.

You'll see the list of experiences with the one you chose showing as picked.

Spotify Premium. You need to select the phone numbers you want associated with your subscriptions.

You have up to 3 subscriptions, but it depends on the number of lines in your Share Everything + plan, i.e. to get all 3 you need 3 lines.

Tap Register next to the telephone number you want and link your Experience to a new or existing Spotify account (check the screenshots below).

If you've never had a Spotify account you can create one (or use your Facebook ID to register for one).

If you already have a Premium account through Spotify it’s super easy, you link your existing account and keep all your playlists and settings. If you already subscribe to Premium it won’t charge your credit card anymore.

Hope this clarifies how to register. Let us know if you need further assistance.

Re: Signed up for share + package, no Spotify option available

I'm having the same issue, have had share everything plan for a long time and decided to get spotify. When I go to the screen to get it (the screen with Spotify, Shomi, or Texture) it says buy now instead of "get". Phoned in and they couldn't get it figured out (said they'll call back when they do). They were sorta confused about it. That being said, considering you guys have experience with this, maybe you can help?

Re: Signed up for share + package, no Spotify option available

Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelpswhen you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

Re: Signed up for share + package, no Spotify option available

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. Next time you are online, please send a private message to @CommunityHelps and we can look into your issue further.