Terms & Conditions

You can buy Kit Heath jewellery online from our approved stockists which can be found via our store finder or online at www.kitheath.com.

Pricing

All our prices on the website are in GBP sterling, so if you are ordering from overseas, you may want to work out the exchange rate and any charges which your bank may charge for the transaction.

We reserve the right to change any advertised price without notice, our aim is to offer the best designed quality sterling silver jewellery brand at affordable prices. In the event of misprints or error in pricing, we reserve the right to cancel the order.

Promo codes – very occasionally you may be offered or win a discount code, only one offer can be used at any one time. Promo codes have to be applied at time of purchase and cannot be used retrospectively. Where a promo code has an expiry date, the offer has to be used within the time frame given and cannot be honoured beyond this. Any offers are subject to the discretion of Kit Heath Ltd and may be withdrawn at any time without notice.

If your order cannot be fulfilled for some reason, you will be offered an equally lovely alternative or given a full refund with our apologies.

Payments

Payments can be made by Paypal, credit or debit card online. Rest assured we do everything within our power to keep your order and payment details secure.

Payment will be debited to your account on despatch of your order which is usually on the same day of ordering if it is made before 2pm.

We charge a set amount for your delivery, no matter how many items you order. This includes postage, packing and insurance.

Delivery

We aim to despatch all orders placed before 2pm on the same working day, however during busy periods this cannot be guaranteed. Once your order has left our warehouse, we will be unable to make any alterations to your order or delivery options. Due to any reasons beyond our control, eg adverse weather, our delivery times are only an estimate and cannot be guaranteed. If you have chosen a guaranteed delivery service, in the event that your delivery promise cannot be met, you will be offered a full refund including delivery costs. We cannot accept responsibility for any missed deliveries which are beyond our control, nor for any inconvenience consequently caused.

The cost of delivery depends on the speed of delivery required and destination country and is calculated during the checkout stage – see ‘Delivery’ section for further information.

Returns

Our jewellery comes with a money back guarantee. If you change your mind, all our jewellery can be returned within 14 days from purchase – see ‘Returns’ section.

Trademark and Copyright

Kit Heath is the owner of the registered trademark Kit Heath and is the owner of copyright, design right and registered jewellery designs.