IT Service Management Analyst

Responsibilities

We are looking for an experienced IT Service Management Analyst with a background in service management to join our high performing engineering organization. As an IT Service Management Analyst at CUJO AI you will work collaboratively with our Cloud, QA, Security teams as well as our clients, users and fellow Client support engineers to handle queries and reported bugs, assure KPI’s of CUJO AI services and Client support KPI’s. You will be responsible for supporting B2B and B2C customers, escalating high severity issues, monitoring internal and customer system health status.

Requirements

Essential:
● Significant experience in service management and customer support;
● Experience with production application systems monitoring;
● ITIL v2 knowledge or certification a plus;
● Good knowledge of tools and technologies used in the service domain areas: CyberSecurity, Networking, Customer Service;
● Fluent English (writing and speaking);
● Ability to learn quickly;
● Excellent written and verbal communication skills;
● A team player, who takes pride in producing superior results while contributing to a high-caliber team;
● Good incident response knowledge and sense of urgency in decision making;
● Good organization skills;
● Seeking for self-improvement.

Company offers

● We’re passionate about quality, security and continuous delivery;
● Trips to our other offices and clients' sites;
● Interesting and diverse challenges working with the distributed environment, big data and scalability;
● Ability to work flexible hours;
● Comfortable office and modern development equipment;
● We embrace Agile software development;
● Sponsored participation in professional improvement events;
● Opportunity to work in modern offices in Kaunas or Vilnius;
● Competitive salary and benefits.

CUJO Baltic UAB

CUJO AI is a nextgen artificial intelligence company that provides cybersecurity and device management solutions for network operators worldwide.

We personalize and secure connected experiences. CUJO AI platform solutions are delivered as a SaaS for all home network devices. It analyzes vast amounts of local network data and then uses proprietary machine learning algorithms to power the features.

CUJO AI platform includes:

Advanced Device Identification

AI Security

Digital Parenting solutions

CUJO AI:

Recognized as a Technology Pioneer 2018 by the World Economic Forum

Listed as a “Vendor to Watch” and a “Cool Vendor in IoT Security” by an acclaimed research company Gartner.

Official Member of Forbes Los Angeles Business Council.

In May 2018, the company has closed a strategic Series B round, led by Charter Communications, valuing the company in excess of $100M. For more information about CUJO AI, please visit