I have a question about placing an order and haven't found the answer here
on your FAQ page. What do I do?
Please call our Order Hot Line at 626-799-2099 Mon - Fri, 9am - 5pm pacific time. If you prefer
to reach us by e-mail, our address is info@urbanscooters.com. We'll do our best to answer all of your
questions.

I had a problem at checkout. How do I know you received my order?
You'll receive e-mail confirmation immediately after your order has been placed.
If you don't receive e-mail confirmation within one hour, please contact UrbanScooters.com
customer service by phone at 626-799-2099 or e-mail at info@urbanscooters.com.

I have a question about an order I've all ready placed and haven't
found the answer here on your FAQ page. What do I do?Please contact our Customer Service department by phone at 626-799-2099
or by e-mail at orders@urbanscooters.com. We look forward to the
opportunity of answering your questions.

What are off-brand scooters and clones?
Off-brand scooters and clones copy-cat the look of quality brand name scooters. They're typically poor in quality and unsupported by the manufacturer or store that sells them. We've seen these scooters sold through questionable and reputable vendors alike. As you can imagine, owning a scooter that's unsupported by the manufacturer can turn into a big problem when replacement parts are needed. UrbanScooters.com is committed to offering only the best brands supported by quality manufacturers!

Do I have to drain my battery completely before
I recharge it?No. The batteries
that power the electric scooters and bikes we sell can be plugged in and recharged
no matter the current battery level.

Does my electric scooter or bike come with a battery
charger?Yes! Every electric
scooter and bike we sell comes complete with a battery charger.

Is it safe for my child to ride your electric scooters
and bikes?
Yes. It is safe when the child
is the right age and following the recommended safety precautions.
See our Scooter Safety Page for more information about
safe scooting.

Is it legal to ride an electric scooter or bike
where I live?
The laws and regulations that govern the operation of electric scooters and
bikes vary from state to state. We recommend contacting your local law
enforcement agency or DMV for the most up to date and accurate information.

Do your electric scooters and bikes require assembly?
They arrive at your door 90% assembled. Some minor adjustments will be necessary,
but the process is not complicated and should take no more than 5 or 10 minutes.

I'm looking for a part and can't find it on your
website. Do you have it?If it's not on our site we don't carry it. We suggest contacting the store where
you bought your scooter, or do a search on the Internet under the brand name of
the scooter to find the manufacturer or a store that might carry the part.

Can you send me a printed catalog of your products?
We don't have a printed catalog to send by mail.
You can find our entire inventory online at urbanscooters.com.

What's the best darned scooter you sell?
Everyone's tastes are different. Why not check out our Electric or Gas Scooter Comparison Charts and let us know which one you like best.

I have a question about one of your products and
haven't found the answer here on your FAQ page. What do I do?
Check the product description page for that product.
Chances are the answer you're looking for is there.
If you still can't find the answer, give our main business office a call
at 626-799-2099 or send us an e-mail at info@urbanscooters.com. We'll do our best to answer all of your
questions.

How long will it take to ship my order?
For an estimated delivery date, visit our Shipping
page and take a look at our transit map. You'll receive a Shipping Confirmation
Notice from us when your item ships. This notice will provide an approximate
shipping date and your tracking number.

I live outside of the United States. Do you ship internationally?
Yes, we do offer international shipping. Take a look at our international shipping page for more information.

How much does shipping cost to Hawaii and Alaska?Shipping to HI and AK costs a little extra and the shipping fee depends on the product purchased. Please contact us at 626-799-2099 or info@urbanscooters.com for a shipping quote to these states.
Can I have an item sent to another address?
Yes! You'll have the option of selecting an alternate shipping address during
the ordering process.

I have a shipping related question, but haven't found the answer here on
your FAQ page. What do I do?
You'll probably find your answer on our Shipping
page. If not, please contact us by phone at 626-799-2099 or by e-mail
at info@urbanscooters.com
and we'll do our best to answer all of your questions.

I'd like to return an item for a refund. How
do I do this?
Take a look at our Refund page to find out how
to return your item for a refund.

What if I get the product out of the box and it doesn't
work?
Technical support will troubleshoot the problem with you, then provide the technical support and/or replacement parts necessary to fix the problem. Please see our Damage Claims page for more information.

Where can I get my scooter serviced locally?
Typically, you can find a local bike shop in your area that can make repairs
to your electric scooter or bicycle. Have them contact UrbanScooters.com or
the manufacturer for any necessary parts.