Saturday, July 15, 2017

Amazon Kindle Ripped Me Off

So I ordered a copy of The
Daughters of Palatine Hill by Phyllis T. Smith as a digital book for my
Kindle. (It’s historical fiction set in ancient Rome.)

It never arrived on my Kindle.

I did all the troubleshooting Amazon recommended. I made
sure I had a good wireless connection. My software is updated (I previously downloaded
something just a couple weeks before.) I synced to check for items. My payment
was valid, I wasn’t filtering incorrectly, and I did a full restart. I tried
downloading it multiple times. Nothing.

To my horror, I discovered there is no way to complain about
a missing e-book. If it’s a book made out of paper, they have an incredible tracking
system and do everything they can to make sure the customer is satisfied. But
for the digital editions, nothing. (If you’re a Dune fan, imagine Kyle MacLachlan saying, “For the father, nothing.”)

I found a cheap, used paper version on Amazon and bought that. In
the future, if this happens again with a digital edition, what should I do?
Should I go over to Barnes & Noble?