SMART Messages

The SMART team has received a number of Service Desk tickets in which agencies are reporting stuck requisitions. Agencies have reported three (3) different situations:

1. The requisition has been approved but is not sourcing to a PO: In this situation, when you navigate to the eProcurement > Manage Requisitions page, expand the requisition line and select the “Approvals” icon you will see that all the approvers have an “Approved” status but the line header states “Awaiting Further Approvals”:

2. The requisition is stuck and not moving to the next approver: In this situation, when you navigate to the eProcurement > Manage Requisitions page, expand the requisition line and select the “Approvals” icon you will see that there are Approvers with an “Approved” status but the next approver in line has a status of “Not Routed” when it should be “Pending”:

3. The requisition has been approved and sourced to a PO but is still showing on the approvers worklist. When the “Worklist” link is selected at the top of your screen and a requisition link is selected you will see that you have approved the requisition and no longer can see/select any of the workflow options (Approve, Deny, Push Back):