Incident Reports for Vydox

My checking account has been billed for Testoril product i never order on 11/10/15. I did order the free trial Vydox product for $4.95 shipping &amp; handling.
Now my checking account has been hit with $19.00 &amp; $28.71 plus $4.95 billing even after cancelling my order. I contacted the Customer Services and explained to them

I just called them four times and I received four different answers. The first person said they can’t help me in anyway because they couldn’t find my account and that was my point. I didn’t order this product.
The second rep said that my bank has to call them and ask them to refund my money. There were two charges that I didn’t