Good location bad customer service

Posted Jul 27, 2015

The hotel has a great location but remodeling made it dusty, the room and hallway smelled like fresh paint with a strong smell. Most of the staff were very nice but house keeping was very rude. We came back to our room at 3:30 and the room had not been serviced. When a house keeper was asked she was very rude to my wife and after calling the front desk our room was cleaned but we had to wait for about an hour, and then had to leave the room for a long time to have it cleaned after a long day of walking around and wanted to rest.?

5 out of 5

Recommended for Everyone

by A verified traveler from Orange County, CA

Work/Family

Posted Jul 27, 2015

Pros: The decor is very modern and the beds were comfortable.

Cons: They did not offer room service. Also there was quite a bit of traffic noise. They provided ear plugs on the night stand... but still.

Location: The hotel is walking distance from the Wharf and so many of the spectacular things the City has to offer.

I traveled to San Francisco for work and visited with family. This hotel was just rennovated and I love the modern style.

4 out of 5

Recommended for Everyone

by A verified traveler from Orange , California

Close to fishermans warf and Pier 39.

Posted Jul 26, 2015

Nice hotel , can be a little noisy but so tired from sight seeing slept great . Remodeling so rooms look great with Dock/Ship character . Wish hotel had a hot tub though but not a big deal .

3 out of 5

Recommended for Everyone

by A verified traveler

Posted Jul 26, 2015

Very expensive its best to stay the night out of town and just drive in.

3 out of 5

by A verified traveler from Florence, Ky

Under Renovations

Posted Jul 26, 2015

This hotel is under major renovations. It is very noisy from 7 am until the late evening hours. The hallways are dusty and very crowded with workers carrying building supplies and power tools. Once the renovations are do e, this hotel will be beautiful and it is in a great location. Until the renovations are complete, I would not book this hotel.

2 out of 5

by A verified traveler from new zealand

Avoid.....construction work may ruin your stay.

Posted Jul 26, 2015

We were informed by front desk at check in of construction work. No mention of this at booking. Receptionist told us she was giving us "newly refurbished rooms, but there might be a bit of dust in corridor due to work on other rooms". She lied. Rooms were in the unchanged part of hotel on first floor so lots of street noise plus construction workers arrived at 7:30am every morning. At times corridor was thick with dust. No discount on price to reflect this. Breakfast is a total rip off.

4 out of 5

Recommended for Everyone

by A verified traveler from australia

Great location, modern

Posted Jul 25, 2015

Fantastic hotel close to wharf and many eateries. Rooms were being renovated during the day but our newly done room and corridor made up for the noise. Great beds, lovely staff.