We use Realex to process your credt card payment.
The payment will appear as 'Phone Solutions' on your credit card statement. Credit Card/Laser transactions are secured using 128 bit encryption, so you can be assured that your information is secure.
Placing an order if paying by Bank Transfer, or Cheque
If you would like to pay by Cheque or Bank Transfer, please email us at [email protected] with your requirements and we will be happy to assist you. Alternatively, you can call us on 01 2011983 with your requirements.Please note, calls may be recorded for your protection.

I would like to pay by Credit card. Which do you accept?
We accept credit cards such as Visa, Visa Debit, MasterCard and Laser debit cards.

However, for all card orders, we need to ship to the registered name and address of
the card holder, so please quote these exactly as they appear on your statement.

Payment Options
You can use the following ways to pay for your new order:

Credit Card or Laser Card through our secure shopping cart.
We use Realex Payments to authorise your credt card payment and AIB bank to process payments.
The payment will appear as 'Phone Solutions' on your card statement.
Credit Card and Laser transactions are secured using 128bit encryption, so you can be assured that your information is secure.

By Phone using Credit Card or Laser Card
Telephone orders are welcome. We accept phone orders for credit and Laser card payments. Standard hours are 10am-5pm, Monday to Thursday and 10am-4pm Friday, although subject to change. Please state the ideal time range to call when ordering. Please Contact Us to order by this method. Please note, calls may be recorded for your protection.

Bank Transfer
Bank Transfers are welcome for all orders. We offer free delivery on orders payed for by bank transfer over eur300. Please email us with your requirements using the Contact Us page form to order by this method.

When you submit your credit card or Laser number to purchase merchandise from our online shop, we offer the use of a secure server.The secure server software (SSL) encrypts the credit card information you submit before it is sent to us. This helps assure that the information is protected against unauthorised access.

PhoneOnline.ie personnel have no access to credit card information at any time. We use Realex to process your credit/debit card information. Realex use a technology called Secure Sockets Layer (SSL) to encrypt credit card details, with a minimum of 256 bit encryption. PhoneOnline.ie would like you to feel absolutely secure in using our site.

Do you share my information with third parties?

Phonesonline.ie directly collects the information given at the time orders are placed. This information is not disclosed to any third party.

With the exception of matters related to orders, we do not email customers; no newsletters, special offers or other spam will be sent to our customers.

All information is collected lawfully and in accordance with the Data Protection Act 1998.

If you have any questions about information privacy at Phonesonline.ie please contact [email protected] Please note, phone calls may be recorded for your protection.

What about VAT & Tax Charges?

All of our new phones and accessories include tax. All orders made from Ireland are subject to 23% VAT. This is included in the price shown on our product pages. Grade A and Refurbished phones or accessories may be 'VAT Margin' zero rated for VAT purposes. This will be explained in the product description.

I am looking for a phone that has not yet been released. Can you tell me when it will be out and how much it will cost?

Unfortunately, mobile handset manufacturers do not give precise dates of launches in advance nor do they give any prices. Therefore we are not able to quote accurately. You will see on our web page a number of new phones that are due to be released with the best indication that we have.

What does 'SIM Free' Mobile Phone mean?
A SIM Free mobile phone is a Factory Unlocked phone that is not locked to any particular network so any SIM card will work with your phone.

Do all your phones work in Ireland, EU and USA?

In Ireland the networks use either GSM 900 (O2 and Vodafone) or GSM 1800. Most of our phones are dual band and will therefore work on either of these and most of the world.
In the USA and Canada, GSM operators use GSM 1900. Therefore you need either a tri-band phone or a dual band that has GSM 1900 capability. Here is a list of some of the best-sellers that will work in the US and most of the world.

We currently only accept credit card or Laser card payments from customers resident in Ireland.
We will ship to other countries if payment is made by bank transfer in advance.

Costs of Products & Services

The costs of each product or service is displayed on the web site. Prices should always be confirmed prior to placing an order, as these may have changed from when you last visited the web site.

How long does delivery take?

Delivery normally takes between 1 to 3 business days for in-stock items.

On average, orders are delivered within 1-2 working days after payment has been received, subject to your item being in stock and verification of your address.

Out-of-Stock items ordered are automatically placed on back order. For a delivery time on out-of-stock products, please contact us prior to ordering.

Some products are marked as 'Special Orders' or 'Ordered on Request'. Please contact us prior to ordering to ensure availability and for an estimated delivery time.

We may ask for further information to verify your address, which may delay your order being despatched.

What about Back Orders?

All of our products are subject to availability. If your item is not in stock, we will back order it for you. We will contact you advising of the availability of the item and give you the option to cancel your order if you would rather not wait. We will continue to update you as the position changes.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.
They are not held on any website or database on our systems.
We know of no documented cases of credit card fraud using our shopping system over the Internet.

What about a Warranty?

All our products are covered by a one year manufacturer's warranty unless otherwise stated. Some products including 'Grade A' or refurbished phones and accessories, for example, batteries or data cables may be covered by a six month warranty.

In the unlikely event that the equipment proves to be defective due to materials or workmanship, it will be repaired free of charge by the manufacturer.

To return goods to us, please contact us prior to returning the item to obtain an RMA authorisation. Items should be parcelled securely and include all manuals, accessories and original packaging. Please include a note detailing your original order reference, contact details including a contact phone number and a full description of the fault.

Please Note: We are unable to accept returns other than by courier or post. We cannot accept returns by hand from customers. For your security, we recommend the item be sent by recorded delivery.

Prices and Product Description

While we do our best to ensure that the prices and the technical specifications we quote on our web site are correct and up to date, we cannot guarantee that they are.

Should there be any variation in price while your order is being processed, we will contact you to make you aware of these variations and confirm your acceptance.

If a price of an item goes down between when you post your order and when we send our confirmation of your order, you will only be charged the lower price.

Fraudulent Transactions

All transactions are processed using the latest fraud detection techniques. We do not tolerate any attempts to obtain goods or services by fraudulent means. All fraudulent action will be reported to the relevant authorities. Your ISP information and computer's IP and MAC addresses are captured when placing online orders.
You may be asked to verify your delivery address prior to despatch of your order. We will contact you after your order is placed if we require such information. This verification may take the form of a utility bill, drivers licence or other official means of identification.

Are all the phones you sell new?

All our phones are new unless otherwise stated. 'Refurbished' or 'Grade A' phones have been previously owned, however they have been fully tested and are in working condition.