More power to the EWA

Comment

Zuhair Tawfiqi

I am sure some readers will not like this article and assume I am writing it because of a vested personal interest. Of course, this is not guided by any self-interest, but the fact is that people these days assume no one does anything without a personal interest in mind.

Myself and other writers make efforts to bring across to readers and the government the concerns of both parties in the interest of better services for the community.

I have written several times on issues that concern us all, in the process getting officials to act and take corrective steps.

I always try to ensure that through my writings, citizens and residents get the best possible services. At the same time, we must not forget how government officials and ministries are working tirelessly to make sure people are not inconvenienced in any way.

One such example is the Electricity and Water Authority (EWA), led by Electricity and Water Affairs Minister Dr Abdulhussain Mirza, which is providing very good services to the people on a daily basis.

Dr Mirza, with his vast experience, has turned the authority into a professional organisation that provides quick and quality services, especially with regard to handling faults and fixing them.

I have had several experiences in the recent past and have always found everyone concerned to be very professional, starting from the agent who receives the complaint to the crew that comes to fix any faults that might be there.

The attitude of everyone concerned is extremely pleasant.

In one of my previous articles, I wrote about the unacceptable level of service that had been provided by one of the government organisations, following which I received a call from the Electricity and Water Authority executive vice-president of distribution and customer services Adnan Fakhro.

He wanted to know if I was referring to the authority and promised strict action against those responsible.

Even though I had not mentioned which organisation it was, I was very surprised to see that such a high official had called me personally to figure out what was going on and whether he could take any corrective measures.

This gesture, I thought, was quite unprecedented.

The minister has created a cohesive team in which he has cultivated the spirit of professionalism and teamwork.

That again brings home the point that a professional and conscious leader plays a pivotal role in the way staff interact with people.

The only reason myself and others write about these issues is that we wish to see Bahrain successful at all levels and carve a distinctive niche for itself in the region and across the world.