Web Based CRM Solution

RTI's suite of integrated web based CRM tools, CustomerFirst, SalesFirst, and WebFirst can help you benefit from one database with all information about your prospects, customers, your contacts with them, support and sales information. Both CustomerFirst and SalesFirst can be used with a Windows or web based interface. This enables users around the globe to access a central database which contains all information about your prospects and customers.

SalesFirst provides marketing and sales force automation (SFA) features. It allows you to track your marketing campaigns, perform email broadcasts, track your responses and evaluate the effectiveness of your campaigns. SalesFirst lets you create Sales Opportunities to track, forecast, cross sell and up sell; and is beneficial to both telesale and field salespeople. You can track lead sources, request collateral material to be sent, generate/edit form letters, record detailed information about communications with prospects, view the history of all contacts and communications for an opportunity. Tasks can be assigned to other individuals who need to be involved in the selling process, and more.

CustomerFirst provides the support/help desk and defect tracking functionality. It is used by support, QA, development, and professional services. CustomerFirst provides automated communication between support and development. It contains all the standard "help desk" or support functionality such as knowledgebase, automated rule-based escalation, inventory management, tracking of support contracts, time-tracking, etc. as well as an industrial strength system to manage bug fixes and new development across product versions and platforms.

WebFirst, RTI's eCRM customer support software, allows customers to access CustomerFirst information over the Internet using a Web browser. Customers can access a knowledgebase of resolutions to common problems, check the status of open incidents, report new incidents to customer support, and download fixes, files, and documents. WebFirst provides customer convenience, plus facilitates communication, and reporting, while saving the expense of hiring additional support personnel.

RTI's integrated CRM business solution allows you to respond more effectively to customer needs. Users can connect using either a Windows interface or web browser (Java) interface via LAN, WAN, or Internet. Now all of your employees can access all relationships and contacts with each customer, and customers can access a knowledge base to find answers on their own, saving your employees time. Contact RTI today and find out more about our business CRM solutions.