PaulPatrunoUnited States Local time: 15:10Member (2011) English to French

Jan 19, 2014

Quite recently, the access to SDL ATS from within Trados Studio 2014 through "Project Settings / Add / SDL Automated Translation Server connection / SDL ATS community account for SDL Trados Studio users" stopped working and when I click Next, the following message shows up "Please check that you are using the correct server name and port number"

I have no idea about what to do to get it back running.
SDL BeGlobal Community is still working today (was not yesterday).

Can someone tell me if SDL has stop this access definitively or it is a recurring and lasting server problem?

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Follow the route for your problem (most likely... the installation was fine but now something doesn't work... or similar) and if there is no answer to help you by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul

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It is not a simple network issue.
SDL ATS service already has been unreachable for more than a week.
I tought this was intentional to make people use SDL BeGlobal.
However, IMHO SDL ATS results were better.

[Edited at 2014-01-20 14:36 GMT]

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PaulPatrunoUnited States Local time: 15:10Member (2011) English to French

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SDL ATS not working

Jan 20, 2014

I am not sure. The error message "Please check that you are using the correct server name and port number" seems to be a new issue?
I will not be good for the community to loose this valuable access that I have used for many years and loose it the way you describe, without any notice.
Both systems are not 100% reliably available.
As I said last Saturday BeGlobal was also not accessible to me.

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Jillian PandorUnited States Local time: 16:10 Spanish to English + ...

I feel your pain

Jan 27, 2014

I'm having the same problem with both of these services. BeGlobal seems to work when it wants to, and SDL ATS doesn't work for me at all. I've been having these problems for about the last month or so, but today seems to be especially frustrating in this regard.

If you happen to find a solution, please keep me posted and I will obviously do the same.

Thanks!

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PaulPatrunoUnited States Local time: 15:10Member (2011) English to French

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SDL ATS is an old system, but useful -

Jan 28, 2014

The answer I got "SDL ATS is an old system that was used for automated translation. This is now obsolete and has been left there just for some users that still need it, but it is actually a legacy system. Therefore, there are no efforts put into maintaining this. SDL BeGlobal Communities is the new version of this and it is much better so this is what you should be using." is not consistent with my experience.

I am still pressing SDL to give me an access.
If the system is old and working, I need it as an alternative and a backup to BeGlobal.

I appreciate your support If more people are feeling the same way

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anyone else still experience this problem? I have never had it since yesterday, same day I've decided to try the 'SDL Language Cloud'. Now SDL Automated server prompt me 'check the server and port' and no connection anymore... I have tried removing and adding, restarting, no success...

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anyone else still experience this problem? I have never had it since yesterday, same day I've decided to try the 'SDL Language Cloud'. Now SDL Automated server prompt me 'check the server and port' and no connection anymore... I have tried removing and adding, restarting, no success...

I have exactly same problem. Connection doesn't work.

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PaulPatrunoUnited States Local time: 15:10Member (2011) English to French

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I have the same problem

May 8, 2015

Same here. It is not working today.

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Sonia GeerlingsAustralia Local time: 06:10Member (2005) French to English + ...

I have the same problem.

May 9, 2015

This is a reoccurring problem...

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