This is very “normal” for the support team to take.. about a week for a support ticket. It happened to me in the past.. at least twice. So it`s better not to count on it on a fast response. You will probably get a faster response if you post a thread . (It happened to me )

Let me apologize for the delays. We realize that it’s frustrating for you, and we’re doing out best to reply in a timely manner. I don’t really like making excuses, unfortunately we’re ridiculously busy* at the moment.

I’m sorry if you’ve had a ticket that was closed without a response. This likely wasn’t purposeful, and as I’m sure many of you know by now you can “re-open” a ticket simply by replying to it.

Thanks for being empathetic to our situation, and for being patient despite our slowness.

*Side note: I won’t tell you how many tickets we’re working through, but if you want we can turn it into a guessing game, like “How many jellybeans are in this jar?” but with support tickets.

raptour said
*Side note: I won’t tell you how many tickets we’re working through, but if you want we can turn it into a guessing game, like “How many jellybeans are in this jar?” but with support tickets.

I’d love to be a part of the guessing game but it wouldn’t be fair as I know the exact numbers. Haha! And no, I won’t tell anyone, no matter how many times to you send me an email nor if you crawl on your bare knees

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<strong></strong> to make things bold
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<h3> or <h4> to make headings
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