FAQ

INS & OUTS

What is Lendpool?

Lendpool is a platform that allows creative people, entrepreneurs and organizations to seek funding through peer-to-peer financing. At Lendpool we believe that true innovation and great talent is being lost because they do not have the necessary funds to execute their revolutionary ideas and Lendpool wants to give every project builder the best chance to bring it to the market. The funding industry is based on old models and we are reinventing it by giving the power to the people!

Is Lendpool a not-for-profit organisation?

No.

How does the platform work?

Our platform is based on funding campaigns. Anyone who aspires to progress their working projects can create a campaign to seek funds to complete the end result and take it to the market. Once their campaign is launched they will be able to accept contributions from anyone who wants to support them. When a project reaches the target set for its campaign, the owner will be able to collect the funds and be able to finalise the project. The project owners will also pay back a royalty for every contribution received.

What kind of projects does Lendpool accept?

We are mainly a technology, retail and art financing platform within social and environmental realm so every campaign has to be subsequently related.

How do I create a campaign?

To create a campaign on Lendpool you must first become a member. Once loged in go the top of the page and click on the ‘Start a Campaign’ button. That will open a tab with the ‘Start A Campaign’ button, click on it and follow the step by step instructions to get funded!
We also suggest you read the campaign guidelines before you get started. That document has tons of valuable tips and information that will help you create the best funding campaign possible. Good luck!

What can’t I give as a reward?

For legal reasons Lendpool does not allow the following rewards or returns to be offered:

Alcohol – no alcoholic drinks can be offered as rewards

Sexually Explicit Material or Offers – no sexual services, conduct or sexual explicit products can be offered as rewards

Raffles or Gaming prizes – no entries in raffles competition or any other gambling service, stakes or odds can be offered as rewards

Restricted or Illegal items – no weapons, drugs, prescription medications or stolen goods can be offered as rewards

What can I give as a reward?

Royalties per project and interest on the principal of the amount lent out are allowed only when the company is already formed (incorporated) with a verified status; documentation to be provided to Lendpool for verification purposes while the campaign is in pending status. At this time Lendpool does not accept and approve any campaign that offers rewards in equity or shares in any legal entity in formation or already incorporated.

Why are campaigns ‘all or nothing’ deals?

We believe that all or nothing campaigns truly express if the project creator’s story and aspirations deserve to be backed. Also, if a project owner doesn’t reach his target, he won’t be able to complete his project he was asking funds for, so he will not be able to keep whatever he raises if he doesn’t reach his target.

How do I refund people who have donated to my campaign if I don’t reach my target?

We only process campaigns that have reached their goals. If a campaign ends without reaching its target we simply don’t process that order and no one will be charged.

What is the interest on the money?

Crowdfunding and Crowdfinancing differentiate from any other form of traditional funding with the fact there is no interest on the funds raised. No extra charges or ongoing fees. Period.

What are the taxes?

As a peer-to-peer financing platform Lendpool is based out of Toronto, Ontario, Canada. The tax on each contribution is 6% and is collected directly by the provincial government. For the funds raised on crowdfunding platforms every project owner solely has the responsibility to complete and submit their tax obligations. We are strongly advice project owners to consult with an accountant about the taxes and other fiscal and legal obligations.

What are the platform fees?

It is free to sign up to Lendpool and it is also free to launch your campaign. Lendpool only charges a 5% fee on top of a successful campaign so if you don’t reach your target, we will not charge you anything for that. Credit card fees and international money transfers fees are also charged and can vary from campaign to campaign depending on which country the project is being launched from. Please get in touch with us if you need more information on that. Our aim is to help creative people build their projects so we only win when you win.

GETTING FUNDED

Who is eligible to start a Lendpool campaign?

Anyone who is involved in technology, retail and art can start a Lendpool campaign. If you are under 18 you can still create a campaign but you will have to ask someone over-aged to be the one who lodges the project for legal reasons.

How do I get paid?

When you launch your campaign, go to your Lendpool account and complete your bank account details in order to process your payment if your campaign is successful. Please allow a few days for us to process your payment. If an international transfer is necessary please allow 7 working days for the money to be in your account.

How long does it take for my campaign to be approved?

Usually it will take a few days to get your campaign approved but we suggest that you allow up to one week for that to be done. That is one of our biggest priorities so rest assured we are moving as fast as we can to get your campaign live.

What if my campaign doesn’t get approved?

If your campaign is not approved our team will write back to you informing you why it was rejected and give you suggestions as to where you can improve it in order for it to get our approval. We have high standards and we believe that every campaign approved has great chances of success, which is why we prefer to spend some time with you in tweaking your campaign, than to let you have a bad experience using our platform. We want you to be successful.

What if I raise more money than my target?

You get to keep it! Every project owner that is more than 100% funded is free to use that extra money as she wishes. We suggest that if you have a particular plan on how to use the extra money if you go over your target describe it in your campaign content or video. Depending on the nature of the project some people chose to donate that extra cash to a charity and that is worth mentioning!

Can I end my campaign before the end date?

Yes, but you will not get the money you raised. If you have hit your target early and wish to end your campaign get in touch with us and we can discuss it with you. Campaigns that reach overnight success have big chances of raising a lot more money than their target, so we suggest to all campaign managers to let their campaign go on as per the original plan.

Can I run more than one campaign at a time?

Usually no, however if you wish to run two campaigns at the same time get in touch with us and we’ll try to help you out.

Where can I find the Lendpool logo and animation to edit into my video and use in my campaign?

Go to the top of the page and click on the ‘Start’ button (you need to login). A tab will open and you will see the Lendpool assets button. Click on it to be directed to our download page, you will find everything you need in there.

ACCOUNTABILITY

How can I be sure a project owner is who he says he is?

Before a campaign is launched our team has to approve them. We run a comprehensive check on the company submitting the project. The people representing that company who is launching a campaign also has to provide us with their personal information so we know those people are who they says they are.
We ask them for: residential address, a contact phone number, bank account and an internationally recognized form of photographic identification. This can be their passport or driver’s license but it needs to have their picture on it. They need to provide us with a scan of that document and it have to show current validity. As well the company has to submit the public documentation for verification purposes; the act (article) of incorporation, a licence to operate in their jurisdiction provided by their government, the balance sheet and other forms of business identification.

How can I be sure the project owner will use the money for the purpose in the campaign?

Launching a funding campaign on Lendpool is quite a public act. Any improper use of funds received from lenders and contributors can have legal consequences. Moreover if a project owner is successful in her campaign people will expect to see her execute the project she asked the money for. Not using the money for the purpose asked in the campaign will only damage her image and reputation in real life as well online. However, we cannot insure or guarantee that she will. Our platform is based on trust and if a project owner is not honest about her intentions she will only be damaging herself.

Who is responsible for delivering the rewards offered in the campaigns?

The person who lodged the campaign is fully responsible for delivering all rewards and returns she promised her contributors and lenders. Lendpool is not responsible for any goods not delivered or any rewards or returns not given.

Can Lendpool give backers refunds for their pledges if project owners don’t follow through as expected?

No.

What is Lendpool doing to insure that project owners will follow through?

Our aim is for idea generators to continuously create campaigns on our platform so we’ve created a system to weed out the dishonest people. Once a project owner or a business receives the cash from a successful campaign to complete their project, he or she will have to validate that campaign in order to create a new one. Validating a campaign means he or she will have to supply us with proof that they in fact used the funds towards the project only before starting a new campaign.
This is also a great way for them to keep their backers informed of their progress and make it easier to raise funds from them the second time around. People want to feel part of creator’s work when they support them on Lendpool so the more transparent the project owners are the more loyal their backers will be.

LEGAL REQUIREMENTS

How old do I have to be to create a Lendpool campaign?

You have to be over 18 to launch a Lendpool campaign. If you are under 18 you can still create a campaign but you will have to ask someone over-aged to be the one who lodges the project for legal reasons.

Who is responsible for the copyright material in the campaigns?

The person who is lodging the campaign is entirely responsible for any copyright material he or she is using. Please insure that you are allowed to showcase everything you are using to promote your campaign. This includes things such as videos, photos, soundtrack and any other material that is denoted to have copyright properties. Please make sure you do not infringe any copyright laws.

What kind of identification do I need to lodge my campaign?

You must have a residential address, a contact phone number, bank account and an internationally recognized form of photographic identification. This can be your passport or driver license but it needs to have your picture on it. You need to provide us with a scan of that document and it have to show current validity. All personal information is confidential kept private and secure on Lendpool Inc. headquarter in Toronto, ON.

Do I have to accept the Terms & Condition of use and Privacy Policy to create a campaign?

Yes.

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Funding through Lendpool involves lending to registered businesses. Your investment can incur losses as well record substantial gains. Return is not guaranteed. Lendpool is not covered by the Financial Services Compensation Scheme. Lendpool Ltd. is a UK company. Registered in England and Wales (No. 10132753) with registered office at 67-68 Hatton Garden, London, EC1N 8JY.