Refund/Exchanges

Return and Refund Policy

Thanks for shopping at POLARMAXIf you are not entirely satisfied with your purchase, we're here to help!

ReturnsWe are glad to offer 100% customer satisfaction Return Policy. Please Contact our Customer Service Department (Toll Free: (800) 552-8585) to obtain a Return Authorization Number. Here are a few things we ask:You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

ShippingYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us, questions/comments/concerns, or you just want to talk to our excellent customer service department please feel free to contact us at (800) 552-8585