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Consistently wonderful & classy

Our third visit to Hotel Raphael in April lived up to our expectations based on two previous visits. It is so picturesque with its own individual identity. The location, just off the beautiful Piaza Navona, works very well being within walking distance from all the main sightseeing attractions. Public areas in the hotel are limited in size but this just adds to the cozy atmosphere which we like so much. The staff were cheerfully helpful and professional. Breakfast was varied and delicious in the lovely dining room. We missed the chance of dinner at the hotel this time as they had a wedding booking but the restaurant recommended by staff was just excellent. Our only problem was the bedroom being too warm at night. The porter who brought us to the room did mention it so they were aware. We didn't have this problem on earlier visits, even in summer, so it may have been because i had booked a more traditional room at the front of the hotel. I still love the unique quality of Raphael so we will be back - maybe next year.More

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Room Tip: just check for effective air conditioning.

Stayed: April 2013, traveled as a couple

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Ask Geraldine S about Hotel Raphael - Relais Chateaux

Thank Geraldine S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My husband and I are schedule to arrive there on June 2nd for our honeymoon, while making the reservation I made a mistake and didn't realize that it was a single use rate. It was not clear on the booking.com website. I quickly noticed and called up booking.com and spoke to Aleks about this. He was very helpful and called up the hotel raphael to tell them what had happened and the gentleman who picked up was incredibly rude, and after saying it was fine thats up to 2 people can use the room and you would possible be charged for an extra breakfast quickly hung up the phone. I accepted this and finished my call with booking.com but then I received an email with a charge for an extra almost 200 euros. I then called Aleks back at booking.com to tell him what had happened. He assured me that shouldn't be the case and once again rang up Hotel Raphael. The same gentleman picked up and said that it is just the way it is and I will have to pay the extra charge. If I had know this I would have never booked here as there are many hotels in the same price range or less which far better service !! I hope to be able to write a better review for the place after I've returned as I was especially excited to be staying in the Executive Meier Suite with my husband on our honeymoon!

Stayed: May 2013

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Ask Kb1583 about Hotel Raphael - Relais Chateaux

5 Thank Kb1583

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Let us divide this review into positive and negative factors.Positive: Wonderful location, friendly and helpful staff ( we celebrated my wife's 50th birthday with lunch on the roof restaurant and the ladies serving us were spectacular - they even brought a small cake with a candle & sung happy birthday !),excellent breakfast and delightful reception area. Negative: We had the Navona Suite which for what one got, was overpriced. The " view " was into a blank brick wall, the sofa & armchairs need to be sent to a furniture hospital as they are so so tired and saggy.The bathroom was adequate but small and there was no kettle to make early morning coffee ( common in Italy ??) Why not a Nespresso machine like the Armani hotels have ? We recently stayed at The Armani in Dubai and a suite was the same price as the Raphael. The bar fridge was a disaster. Nothing could be stored being the remove and be charged variety !In summary, the hotel is charming and the location unbeatable but value for one's money is not an attribute. Robert H

Stayed: April 2013, traveled as a couple

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Ask Robert H about Hotel Raphael - Relais Chateaux

1 Thank Robert H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Couldn't have been happier with our choice of hotel. On arrival, upgraded to a really nice room (204) very spacious, comfortable bed, large bathroom with double rain shower! Location so close to the nicest piazza in Rome and within walking distance of most attractions. Staff extremely helpful and cheerful. We will never even bother to look for another hotel in Rome .........Raphael was everything we wished for and more..

Stayed: April 2013, traveled as a couple

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Ask Mozzie1955 about Hotel Raphael - Relais Chateaux

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We happened by this hotel on the strength of the wisteria growing on the outside , then checked the menu on display outside to find a 100% vegetarian choice for today's roof top dinning, well that was decision made, well the food was superb and with views to die for I can't recommend any stronger today's experience.

Stayed: April 2013, traveled as a couple

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Ask Gary H about Hotel Raphael - Relais Chateaux

1 Thank Gary H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.