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Are my donations secure?

Yes. When you donate on the WaterAid website, you’ll see ‘https’ in the address bar. This means the pages are hosted on an application which protects data securely. When you visit the page asking for your card details, the ‘https’ padlock symbol will appear in the address bar to indicate your information is secure.

We also adhere to strict data protection protocols when processing your data. We also place great importance on the security of your personal information and will always try to take appropriate precautions to protect it. We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.

If you need to change your bank details or cancel your direct debit, please call our Supporter Care team on 020 7793 4594. They’re available Monday to Friday, from 9am to 5.30pm. Do not send us your bank details by email.

How else can I make a donation?

This online form is the easiest way to donate to us, but if you would prefer to use a different method, you can donate via cheque or bank transfer.

Please call our Supporter Care team on 020 7793 4594 to make a bank transfer.

Please download the appropriate form from below to send in with a cheque.

We’re always really keen to give our supporters the choice on how we communicate with them. During the online donation process you’ll be given options on how you hear from us. If ever you’d like to change these at a later date, please do contact us.

We’re a member of the Fundraising Regulator and adhere to their Code of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >

How do I complete my address on the donation form?

Our address finder recognises addresses in all major countries, so instead of typing your postcode please start typing the first line of your address. As you continue to type the options will narrow down and your address will appear.

I live outside the UK, can I still donate?

Although direct debits can only be set up from UK bank accounts, we can accept one-off donations from outside of the UK. The bank will convert your donation to pound sterling using their exchange rate.

Our address finder recognises addresses in all major countries, so instead of typing your postcode please start typing the first line of your address. As you type the options will narrow down and your address will appear.

I couldn't complete my donation, the form won't progress to the next stage?

Our online donation form is optimised for all major internet browsers, so it may just be an issue with the internet connection. Please do try again later, or try using a different device.

If the problem still persists, please call us on 020 7793 4594 - we will happily assist and can take your donation over the phone.

£50Your donation can buy a set of tools to build the structures that will bring clean water.

Your donation can buy a set of tools to build the structures that will bring clean water.

Other...

£2Become a WaterAider! Your monthly donation over a year can buy tools to dig a trench for a water pipe.

Become a WaterAider! Your monthly donation over a year can buy tools to dig a trench for a water pipe.

£5Join us! Your monthly donation over a year can buy a clean water tank for a school.

Join us! Your monthly donation over a year can buy a clean water tank for a school.

£10Make change happen! Your monthly donation over a year can train a person to maintain a water pump.

Make change happen! Your monthly donation over a year can train a person to maintain a water pump.

Other...

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Gift Aid

Are you a UK taxpayer? Increase your donation at no extra cost.

Tick here to give more lifesaving clean water by signing up to Gift Aid*

*WaterAid will reclaim the tax you have paid on all your donations made in the last four years, and any future donations you may make. To qualify for Gift Aid, you must pay as much UK income and/or capital gains tax as WaterAid (and any other organisation you may support) will reclaim in each tax year (6 April to 5 April), currently 25p for every £1 you donate. If you pay less it is your responsibility to pay back any difference. Gift Aid will be used to fund WaterAid’s general work.

Communication preferences

We’d love to keep you updated on how your support is making change happen. We will send you information about our work, campaigns, opportunities to get involved and fundraising. Simply let us know how you’d like to hear from us.

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WaterAid and WaterAid Trading will use your personal details to communicate with you in the ways you have agreed to, and as explained in our Privacy Policy. We may use the information you share with us and background information about you that we obtain from publicly available sources to carry out analysis (sometimes using suppliers) to tailor our communications to be more appropriate and relevant to your interests. You can withdraw your consent at any time. To change your preferences, or request to stop receiving communications please contact us on 0207 793 4594 or at [email protected]. For full details, including information about your privacy rights, see our Privacy Policy at www.wateraid.org/uk/privacy.