To find the right travel insurance plan, you want to know which plans have worked best for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

You can filter reviews by selecting categories on the left. To see only reviews by people who filed claims, select the Filed Claim option.

Customers rate our travel insurance plans

(4.57 out of 5)

based on 23965 + 9433 ratings and reviews.

98% of customers would recommend these plans to a friend or a relative.

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41-50 of
9,433 Reviews

I felt that they excluded items from my claim that should have been paid. Their policy covers "any reasonable additional expenses incurred (meals, accommodations, local Transportation, and telephone calls);" but they refused to reimburse for tips for the local transportation and hotel. Tips are an expected part of local transportation and hotel check-ins, and I think that that AXA is misinterpreting the terms of their own policy in disallowing them.

Thank you for your feedback on the policy. We appreciate you allowing InsureMyTrip to advocate on your behalf. We are glad we were able to assist you in getting the majority of your trip delay claim paid. We apologize that AXA Assistance USA is unable to reimburse the tips you paid during your trip delay. However, as with all travel insurance claims, receipts and documentation are required for an expense to be covered. Covering undocumented expenses would open the door to many fraudulent claims. We apologize for any inconvenience, and thank you for your business.

Thank you for providing feedback on your policy. Travel insurance, like all forms of insurance, requires necessary documentation in order for the claim to be paid. We advise customers, whenever they incur losses, prior to or during their trip, to keep an organized and thorough record of travel-related receipts and documentation. When you purchase a travel insurance plan through InsureMyTrip, it gives you access to our Customer Advocate program. Our Customer Advocates can work with you and the insurance company to expedite a claim, help submit documentation, and file appeals. InsureMyTrip Customer Advocates are available 7 days a week by calling 1-800-487-4722.

Thank you for your feedback on the policy. For trip cancellation, war, political unrest, and civil unrest are standard exclusions on travel insurance plans. However, most policies, such as the Travel Guard Gold plan, provide trip cancellation coverage similar to this:

"a Terrorist Incident in a City listed on the Insured’s itinerary within 30 days of the Insured’s scheduled arrival."

Also, you purchased the Cancel For Any Reason benefit. If the insured cancels the covered trip for any reason not otherwise covered, the Insurer will reimburse 50% of the prepaid, forfeited, non-refundable trip cost provided the following conditions are met:
1. the insured purchases this Cancel for Any Reason Coverage within 15 days of the date the Insured’s Initial trip Payment or deposit,
2. this insurance coverage is purchased for the full cost of all non-refundable, prepaid trip costs.
3. the Insured cancels the insured Trip no less than 48 hours prior to the Departure Date.

Unfortunately, illness resulted in a last-minute cancellation of our trip. We filed a claim with Allianz, who responded promptly, telling us of the documents they needed to verify the amount of our claim. Their website is very easy to use, and uploading documents was simple. We received full reimbursement for our cancelled trip within a month of our claim being submitted. We would definitely recommend Allianz Global Assistance to anyone needing travel insurance, and we will definitely use insure with Allianz again. Great service!