Costumer information

Spare parts, consumption items and toolsInformation with regard to the handling of orders and returns

Dear Customer, our service team is always fast in response to spare part orders, consumables item orders and/or tool orders. Thanks to our comprehensive and sophisticated spare parts management almost all standard parts are ready to ship in stock. Whatever is not available, we make or order and ship immediately, to ensure you can continue with your production as fast as possible.

Unfortunately, we are also not immune to cost increases. Therefore we have to charge, starting January.01.2017, a “minimum order fee” of EURO 9.90 for each order with less than EURO 50.—net value. For returned parts we have to deduct from the credit note a 10% “restocking fee” of the net value. (maximum EURO 100.—per line item)

Excluded for return are:

used or damaged parts

parts which are not taken back by our supplier / manufacturer

custom made parts

parts from an invoice dated longer than three months

A fundamental right to return goods does not exist.We charge a lump-sum “processing and shipping fee” of EURO 20.--, for parts we have to return to our supplier. Please feel free to contact our service department if you have any questions.

Thank you very much for your loyalty.We are going to stay by your side as your powerful partner also in future.