HPE SimpliVity Customer Service and Technical Support

Scott Howell

IT Director at McInnes Cooper

The technical support is good. We purchased SimpliVIty prior to HPE owning them, so there was a different support when the buyout occurred. However, it is at a level now where it is second to none. View full review »

SeniorEn1655

Senior Engineer at a financial services firm with 5,001-10,000 employees

The technical support is not the worst ever. It has changed, because it used to be bad. It used to be where they had amazing techs, but you could never get them on the phone. Now, you can get somebody on the phone but they never know what they are talking about. There is pretty good support for upgrades. I got a pretty senior tech the last time that we did an upgrade, so it is workable. View full review »

ITManagec86b

IT Manager at a financial services firm with 501-1,000 employees

We have not had many technical support calls. However, we had one call which was not completely answered to our satisfaction. Are they capable of answering that question or not? Based on that particular call, we didn't receive the right answer. View full review »

I haven't any problems with the technical support. The teams are usually pretty good at what they do. Getting them in certain regions is harder than actual fixing the problems, e.g., getting somebody onsite if there are not that many technicians, like in Europe or Asia, who are trained. View full review »

The technical support is amazing. It's really good. We've gotten the white-glove treatment from HPE and CDW. View full review »

reviewer897879

Consultant at a tech services company

The support is quite good. If you have a question or a problem with the installation you can call on your implementation partner, or you can also call directly to HPE and open a support call. It works quite well. View full review »

The technical support is weak. It is a layered product. It has a software solution on top of the SimpliVity solution, which is built on top of the hardware of the HPE DL380s. When we call for a problem that we know is related to the DL380, we get a SimpliVity guy trying to solve a SimpliVity problem. If it is not a SimpliVity problem, it's a hardware problem. So, it takes awhile for them to figure out which part of the organization should really be helping us. View full review »

VictorChen

Systems Engineer at Sempra

Most of technical support has been excellent. I can escalate my support case to a developer very quickly, in less than a day. That's unbelievable. View full review »

Production Support Manager at a tech services company with 10,001+ employees

We haven't had any issues or problems with the technical support. They help us by setting up a demo and making sure everything functions correctly with the product before we ship it to the client. View full review »