If you need support from Yola please contact us via support@yola.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!

I'm sorry to hear that you're having some troubles. It could be possible that your zip files contains other files besides HTML and .js files that are restricted. Do you recall if there are any .exe files?

Okay.. so it seems that you have an .exe file in that zipped folder. So, this explains why you are not able to unzip your folder. What you could do is unzip your folder on your desktop - remove the .exe file and then upload the rest of them. You will need to host your .exe file on a file hosting site and then link to it.

It has .swf, .js, .html and .xml files. I have already unzipped another with similar contents.
I also removed the .exe file from the other but still can't unzip. Anyway you can access and analyse these folders?

Hi Killianisalive,
Thanks for your messages. Please note that we get back to our Silver customers within a 24 hours period and our non-paying customers within a 48 hours period. I am happy to assure you that your situation is being reviewed and will be followed up with within the respective time allotted. We appreciate your patience!

Thanks for your patience. I, along with a couple people have been trying to understand why your folders are not unzipping. As explained before, one of your zipped folder does have a restricted file type which may explain why you're not able to open it. However, we believe there is also another underlying factor.

You see, I have tried with my own zipped folder and did not encounter any issues. We believe it may be type of zipped folder you have. Can you try unzipping all your folders on your desktop and rezipping it - you may want to try using a different zip program.

The fineos2.zip is the one that contains the restricted file. I am at a loss at to why this is occurring. The only other thing I can suggest is to unzip the folder on your desktop, then manually add each file to your File Manager or a small collection of files at one time to your File Manager.

I was able to upload 43 files into your File Manager when I testing this earlier. I wonder if you have a restriction with your ISP? Can you try using a different ISP to see if that makes any difference?

Hello killianisalive,
Sanja is not currently online, but I think what she is suggesting is that you try from another computer on another network which will point out where the problem is localized to. If Sanja was able to do an upload of 43 files, then it means it is working from her computer in your Sitebuilder. Are you able to give this a try? You can surely send us an error message you are receiving.

Hi Emmy,
Not today. Maybe tomorrow. That my ISP is causing the problem seems unlikely. If that were the case I wouldn't be able to upload to any other site which is not the case. I have successfully uploaded the same files to GoogleDocs with no issue. The error message is definitely from your system. (I can send a screenshot if that helps). It seems that actions from my IP address to the Yola site are being construed as not those of a Silver member. The limit on file uploads and inability to unzip those folders with files with certain extensions like .js and .html support this argument.

While we figure this out. Would it be possible for somebody at Yola to unzip the folders for me?

By the way I just deleted all files and folders from one of the cases in question and now I'm allowed to upload files again (up to a limit of 25 in one go, at which point further uploads are prohibited).

Hello,
I just gave this a try with the folders and they are not unzipping as I am getting that there is a restricted file type in there. I am not sure if this is due to the xml files or something else, but will need to check in with our engineering team and find out why the unzip is not working as we have exhausted our ideas for how to make this work. Apologies for the wait on this.

Strangely I have unzipped similar folders previously. I think Sanja recently reported that she had managed to unzip such folders. In any case perhaps it would be useful for the engineering team to look at this.

The problem has been solved. Today I had access to the raw files that are in the zip folders. While they look identical there must have been something inherently wrong with the files I was previously trying to unzip.