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Change or Cancel an Order

Placed your order but realise you need to make some amendments to your order details? Read on to find out how you can do it.

If you placed your order using Guest Checkout and don’t have a ZALORA account, please create a ZALORA account to change or cancel your order.

HOW TO CHANGE THE DELIVERY ADDRESS

Mobile App

You've just placed an order but realise you've made a mistake with your address? If it's within the hour, please contact our friendly customer service at +603-2035 6622 and we might be able to tweak your order for you. If you have placed an Express Delivery order, find out more on address changes here.

Note: Unfortunately, we are currently unable to amend address details for "Cash on Delivery" orders. You may opt for an order cancellation instead.

If more than two hours have passed, chances are that your order might have already been packed and shipped. In that case, we will not be able to make any changes.

For future reference, if you want to change your delivery address or send a surprise gift to a friend's address, you may follow these easy steps:

Step One: Log in to your ZALORA account

Click on "Account" and then go to "Details".

Step Two: Change or edit your address

Go to "Details" and under "Default Address" or "Additional Addresses", you can either click on "Edit" or "Add New Address" to change your address.

Desktop

You've just placed an order but realise you've made a mistake with your address? If it's within the hour, please contact our friendly customer service at +603-2035 6622 and we might be able to tweak your order for you. If you have placed an Express Delivery order, find out more on address changes here.

Note: Unfortunately, we are currently unable to amend address details for "Cash on Delivery" orders. You may opt for an order cancellation instead.

If more than two hours have passed, chances are that your order might have already been packed and shipped. In that case, we will not be able to make any changes.

For future reference, if you want to change your delivery address or send a surprise gift to a friend's address, you may follow these easy steps:

Step One: Log in to your ZALORA account

Hover over your profile symbol and then select "My Account".

Step Two: Change or edit your address

Under Billing/Shipping addresses, you can either click on "Edit" or "+ New Address" to change your address. Be sure to tick the correct address you want your parcel to be delivered to.

HOW TO CANCEL AN ORDER

Mobile App

Unfortunately, this feature is currently only available on Desktop. Click the drop down option below for details.

Desktop

If your order has yet to be shipped and you have changed your mind, follow these simple steps to request for an order cancellation!

Unfortunately, if you have received an email saying that "Your order is on its way", we will not be able to accommodate any cancellation requests. Your package would have been handed over to the assigned delivery partner and we will not be able to make amendments.

If it is a "Cash on Delivery" and you’re still keen on canceling the order, you may refuse to accept the parcel upon delivery and simply inform the rider that you have changed your mind. Once the item is back in our warehouse, you will be refunded via Store Credit if applicable.