I have a lexmark c912.
One day I noticed the colors weren't lining up properly. Shortly after that, there appeared a color distortion in the lower right corner. It was as if the magneta wasn't printing. If I printed many copies some would be ok and some would have the corner printing incorrectly.
I called a friend who repairs copy machines, we don't have lexmark representative here. He came and cleaned it and played with the settings and voila it was printing fine. However he says he doesn't know what he did to make it print right.
This lasted about 2 weeks and then the color misalignment reappeared. My friend told me that after cleaning it he set all the print settings to (color, callibration, etc.) to automatic, but I don't find this automatic option.
I have been looking for the calibration settings and all I find is the manual settings (ex. "Cyan +6"). Also, I am not sure that if I calibrate it that the corner color problem will be ok.
I looked online and several suggested the transfer unit be replaced. I have purchased another (second hand) but I would prefer to know more before I just start replacing parts.
If anybody has an idea what could be wrong and what I could/should do I would be very grateful.
Sincerely,
george

6 Suggested Answers

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I re-cleaned cups and wiper between cups with syringe and meth. spirits. Also realised that the cartridges that I had tried that hadn't printed could have melted the jets, so found an old one , filled it right up, then withdrew at least 2cc with refill kit tools. Prints fine now.

There was a lot of sticky ink residue on the wiper (what I assume the strip between the two rest cups is) that could have blocked jets.

Go into the control panel. Select printers. Move the mouse over to the printer icon. Press the right mouse button. Select properties. Select printing preferences. This is where it changes my mfg but make sure that print in grey scale isn't checked off or any other settings in the finish section that would disable you from printing in color.

If that doesn't work, it could be the contact points going to the cartridge on your printer. It could be the ribbon cable. If these are the case you should take it into a shop to specifically pinpoint what the problem is.

due i have also same problem..but the problem is that there was a slot of toner which is broken thats why its come.the main problem is that we cant by the slot alone..so have to by the total toner!!damn

The problem could be caused by the photoconductor units. Try to swap the affected photoconductor units (like swap the magenta with black and cyan with yellow). If problem still occurs, then the photoconductors need replacement. I suggest you contact Lexmark Technical Support for assistance. Thanks

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Try to re-insert the color cartridge into the printer and make sure it is properly seated in the cartridge carrier.
If that doesn't help, try to clean the print nozzles. Please follow the steps below:
1. Press Copy.
2. Press Options until Maintenance appears on the display.
3. Press the right arrow until Clean Cartridges appears on the display.
4. Press Select. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.
5. Print your document again to verify that your print quality has improved.

print the status page make sure the revision level in the lower right corner is greater than 803.04 if its not go to lexmark to update the code if it is greater than. press the right arrow until reset toner Lvl appears in the display press select. use the right arrow to scroll through the colors to be reset. when you get tot the color you want to reset hit select it should give a brief message resseting toner then move to the next one. when finished you will need to power the machine down and back on again before the changes will take effect.

What the error means:The 994 Density Error indicates that the printer's system card has encountered an unrecoverable error.What to do:This error normally requires a service call. However, on certain rare occasions, such as a power fluctuation or a stray static discharge in the vicinity of the printer, can cause a false 994 Density Error message to appear. In such cases, the error is only temporary and can be easily resolved without service. Follow the steps in the table to check. Step Action 1 Power the printer off, wait ten seconds, and then power the printer back on. Did the error message return?Yes:Continue to step 2.No:Print a test page. If the page prints, the printer is functioning correctly.2 If possible, connect the printer's power cord directly into a grounded wall outlet.In rare instances, a surge protector or uninterruptible power supply (UPS) can generate false error messages.Did the error message return?Yes: Continue to 'Contacting Lexmark' below. No: Print a test page.If the page prints, the printer is functioning correctlyContacting Lexmark
When calling for service you will need to know your printer model type and serial number. If you need help locating this nformation, click here.
Call them while you're near the printer in case the technician asks you to perform a task involving the printer.