Adding shared numbers

Share numbers for your main office line or departments in your company

Written by Ben Jemison Updated over a week ago

Every user gets their own CircleLoop number, but it's also possible to add extra numbers to your account which can be shared. This means that you can decide who within your business can make and receive calls from these numbers.

Shared numbers can be used for your main office number or for teams and departments within your business.

If you would prefer to watch a video guide instead, you can do that here.

Desktop apps (Mac and Windows)

Click Settings under your name in the top-right of the app

Within the settings page, under the Administrator section, click Shared Numbers

Click the Add number button

Enter a name for the number, for example, Main Office Number or Sales Department

Select the type of number you'd like to add

Once you've chosen a number from the list then click Select number

Next, select the users who you want to share the number with

Voicemail is enabled by default with a standard greeting. If you'd like to use a custom greeting, then you can set this now

Finally, click the Add Shared Number button

Mobile Apps (iPhone and Android)

Click Settings under your name in the top-right of the app

Within the settings page, under the Admin section, click Shared numbers

Click the + icon in the top-right of the screen

Enter a name for the number, for example, Main Office Number or Sales Department

Select the type of number you'd like to add

Once you select the number options then you'll be able to choose a number for the user

Once you select the number options then you'll be able to choose a number for the user

Next, select the users who you want to share the number with

Enable voicemail for the number if required. By default, the standard greeting will be used, but if you'd like to use a custom greeting, then you can set this now