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CLIENT: JHARKHAND STATE AIDS CONTROL SOCIETY (JSACS)

PROJECT: IVRS BASED HIV AIDS HOTLINE COUNSELING SYSTEM

Key issue:

JSACS were looking some kind of Interactive Voice Response system through which people can get all information about AIDS without any hesitation and disclosing their identity. At the same time they also wanted that if any caller wants to directly talk with counselor then he/she would be able to connect with them. To generate awareness across the state, where every person has accurate knowledge about HIV and contributes towards eradicating stigma and discrimination. Geting an integrated response by reaching out to diverse populations with supported of technological advances.

In order to obtain a suitable and optimized solution for hotline counseling on HIV AIDS, JSACS published a tender and Aria Telecom qualified with the IVR for HIV care proposal.

The Comprehensive Solution:

Aria Telecom offered IVR system which provided various options to caller such as information on HIV & AIDS, How HIV & AIDS is caused, treatment for HIV& AIDS, Precautions of AIDS. It even allowed callers to listen all frequently asked questions on HIV & AIDS. HIV IVR helpline also helped the callers to file complaint which were recorded and status of the same can be checked. Even Caller can record questions related to HIV AIDS with HIV IVR helplinefor which they are seeking accurate answers. Callers were provided with option to get directly connected with a counselor for more any information on HIV AIDS.

Results

Since implementation of the Aria IVR HIV care number, AIDS awareness has been improved and people are getting required assistance.

CLIENT: MIZORAM STATE AIDS CONTROL SOCIETY(MSACS)

PROJECT: IVRS BASED HIV AIDS HOTLINE COUNSELING SYSTEM

Key Issue:

The Mizoram state falls under low prevalence state from AIDS perspective but it is considered as highly vulnerable state.
Mizoram State AIDS Control Society has some key issues to achieve like:

To generate awareness across the state, where every person has accurate knowledge about HIV and contributes towards eradicating stigma and discrimination.

Every person diagnosed with HIV get treated with dignity and has access to quality care.

Every person will eventually live a healthy and safe life, supported by technological advances.

Every person who is highly vulnerable to HIV must be heard and reached out.

Hence MSACS were looking some kind of Interactive Voice Response system through which people can get all information about AIDS without any hesitation and disclosing their identity.

At the same time they also wanted that if any caller wants to directly talk with counselor then he/she would be able to connect with them.

In order to obtain a suitable and optimized solution for hotline counseling on HIV AIDS, MSACS published a tender and Aria Telecom qualified for the same.

The Comprehensive Solution:

Aria Telecom offered IVR HIV helpline system for HIV AIDS which provided various options to caller such as information on HIV & AIDS, How it caused, treatment and Precautions etc. It also allow callersto listen frequently asked questions and file complaints. The system records the complaint and also let the caller check the status of the complaint. Caller can also record questions to get accurate answers from an expert. Caller were also provided with the option to directly get connected with the counselor to get more information.

Results:

Since implementation of the HIV IVR helpline, AIDS awareness has been improved and people are getting required accurate information.

Latest News

22Dec

The new voice in the telecom sector is %G network launch and all the countries are happily taking part in this rate race. This ultra-fast network is designed to boost domestic telecom sector at the expense of mobile companies. The promotional activities for hyping this upcoming revolution is such high that upcoming the soccer World Cup 2018 in Russia and Winter Olympics 2018 in South Korea will be showcasing this network.
In this race, China is leading with starting trials with different mobile network. Huawei is one of such telecom-equipment makers which is part of this trial. China targets to launch commercial 5G network facility by 2020 and expecting a contribution of $440 billion economic value and 8 million vacancies by 2030.
On the other hand, the Indian Government also targeting to bring 5G network by 2020. The premier Indian mobile networks are all set to deploy 5G in coming two years. The leading telecom network provider are more focused to shut down 3G in coming year. The survey indicates that 2G network has been drooped already and 3G is also declining with time. 4G network in India is catching the speed gradually and thus mobile operators are more optimistic about shifting to 5G soon.

The biggest news in the telecom sector this morning is the announcement made by Anil Ambani regarding exit from ongoing strategic debt restructuring (SDR) programme. He confirmed the same last night at a press conference in Mumbai. RCom has taken this step to reduce their current debt burden and indicated selling few telecom assets. Reportedly, assets including spectrum, fibre, and towers worth Rs 25,000 crore will be sold by March 2018. Though he has not mentioned any potential buyer in his announcement, but all leading telecom has said to be submitted their bids for buying these assets including his brother Mukesh Ambani.
RCom is all set to repay its all debt by the early trimester of 2018 and has ensured that no buyer will be in the loss by doing any business with them.

India government has taken a step to improve mobile connectivity in rural areas by equipping solar towers. The intention behind planting solar towers is to keep the towers functioning even without no power supply. Yesterday during Rajya Sabha question hour, Telecom Minister Manoj Sinha said that Bharat Sanchar Nigam Ltd (BSNL) will get help from the new towers to improve their services.
Such decision will definitely improve public sector connectivity and telecom service in rural India. Currently, India has a total of 4.61 Lakh mobile towers and BSNL owns only 66,771 towers. Now BSNL’s subsidiary company will own the towers for BSNL and will have the right to monetize them for financial stability.
The Telecom Minister further added that a proposal for the same has been submitted from the side of BSNL. In the proposal BSNL showed interest in testing 4G as well. Sinha further included that there are 30,000 villages in India that has no internet connectivity and such steps will improve the situation. He has urged the state's government to identify such villages so that new tower planting plan can be curved accordingly to get more benefits.

While the whole nation is getting loud with “Beti Bachao, Beti Padhao” slogan, there are many ‘Beti’ left who still need a caring hand. Sometimes dreams are not enough to attain the goal especially when one is short in budget.
This article is about the Girl who lives in Indirapuram, Ghaziabad who is facing the hard reality of poverty. Sunita Singh, 16 years is a teenage girl with lots of potential to knock down future with success. Than what is stopping her? It’s her financial condition which was not like this from starting.
So what happened? Her Father Ram Singh, 42 used to have a local grocery shop in their own locality only and the family was living happily with their little income. Years ago, her elder brother was diagnosed with leukemia which gradually affected their financial condition. At some point, Ram Singh had to sell his shop to continue his son’s treatment so that he can live few more years.
Her brother is still fighting with the mortal disease but this disease is now taking away Sunita’s dream of pursuing further studies. She had achieved flying colors in her 10th exams and wants to study further in Science stream.
When Aria Telecom Founder, Mr. Ravindra Saini came to knew about this girl through word of mouth, he decided to help are with funding little burden of her studies. Well, being a socially responsible organization, Aria Telecom has helped her with buying new books and stationeries.
During Navratri we worship Kanyas as little Devi and this will be a real worship of Devi Maa if we all can help Sunita with her coaching fees. This is a request to all devotees of Devi Maa that please participate in real worshipping of little Devi and made her dreams come true.

We have completed one big project for reputed international Airport by dealing with company Data Modul.This is a Dubai based Company and specialized to manufacturing the Computer hardware accessories. Client Requirement: The Company had requirement to setup the IVRS system for their client, this system should have capability to provide flight information via IVRS & should have flexibility to integrate with their Software FIDS (Flight Information Display System). Solution Given: Parth Unified Communication System-IVRS is an automated telephony system that interacts with callers, gather information and transfer calls to appropriate recipients. We have customized this productforInternational Airport Authority. The purpose of this system shall be helpful for the customers to know flight details & respective information’s. All flights related details of airlines will be received from this system. Passengers can get real time information through IVRS assistance by dialing specified number & there is option available to transfer call to Operator as well. It is integrated with FIDS (Flight Information Display System) to automatically fetch the flight data & information, which will be relayed to callers in English & Urdu.

DST (Department of Science & Technology) official have confirmed that India is all set to play an important role in formulating global 5G technology Standards. This plan of formulating 5G standards will be a robust part of Digital India Initiative. The DST official added that, although India missed the same steps during 3G & 4G standardization, but this time it is all prepared to give input for formulating 5G standards.
Earlier in September 2017, Modi-led NDA government had constituted a forum called “5G Forum” to prepare Indian technology to be an equal participant in adapting global technology. The government-led panel for idealizing this idea include Gopal Vittal, chief executive, India & South Asia from Bharti Airtel, and Sanjay Mashruwala, managing director from Reliance Jio Infocomm. India government is planning to boost Digital India initiative with the upcoming 5G technology.

Latest outlook done by leading tech marketers predicts a rise in technological and telecom sector. This will be also a consequence of the recent digital transformation of services and outsourcing. Rapid digitalization in the Indian economy and increasing digital consumers will continue the rising demand of telecom technology.
Survey authority remarked that Indian businesses are now entering into the era of technology and every sector are following this trend. Businesses are more likely to spend on business technology such as business communication system or customer retention systems.
The latest growth curve prediction for 2018 is showing upward from 5.6% to nearly 6%, which is a great news for the telecom sector. Telecom service providers are expected to down their prices to more stable rates. It is also interpreted that connectivity to remote offices will be improvised by implementing more advanced telecom software. Cloud technologies are expected to drive the market demand for data solutions.
So, overall, 2018 is going to be a great year for the sector with a lot of expectations and promises to faster digitalization.

Today at 12pm (IST), the BSE telecom index was trading at 1,437 which is 1.72% up from the usual. In the same time, most of the telecom stocks were trading up including Himachal Futuristic Communications (up by 7.41 per cent), Reliance Communications (up by 4.17 per cent), Idea Cellular (up 3.51 per cent), MTNL (up by 2.68 per cent) and Bharti Infratel (up by 2.11 per cent).
Also, other players including ITI (up by 4.12 per cent), Tata Communications (up by 1.06 per cent), Tata Teleservices (M) (up by 0.95 per cent), GTL (up by 2.58 per cent), Aksh Optifibre (up by 4.22 per cent), OnMobile Global (up by 6.73 per cent) and Sterlite Technologies (up by 2.01 per cent) hit the list.
The key equity indices were trading up over other sectors including pharma, IT banking etc. Yesterday RBI had published status quo in its monetary policy review which have affected the trade scales. NSE Nifty50 index was at 10,605 which is 129 points up while BSE sensex was up at 34,533 with 451 points up. Players from other sector who are in gainer list of stock kitty index include Infosys, Dr Reddy's Labs, and HDFC.
While, most of the players were gaining today, there were also few players who were nagging behind the list with downward. GTL Infrastructure (down by 0.36 per cent), Tejas Networks (down by 0.53 per cent), and Vindhya Telelinks (down by 0.13 per cent) were among those whose stocks went down. Shares of PGCIL also dropped by 1 per cent in this BSE index.

Communication Today has featured Aria Telecom Founder Ravindra Saini in their February edition. In the edition, they have published his views on “Convergence Trend in Indian Telecom Sector” where he has reflected his views on digital conversion of India. The article also reflects on Business Communication system, Enhanced data security, and advanced integrated telecom system. The talk has been published in the “PERSPECTIVE” section.
In the article, Mr. Founder has indicated “The digital conversion of India is hugely dependent on internet bandwidth where telecom players are ruling the game. Digital data need to be mobilized between different medium to spread information and this is where telecom providers work to realize it. Telecom providers initialize services at a different level to transfer data between one medium to other. Not only this, but the whole infrastructure is also changing to keep the pace with the speed of digitalization”.
You can view this article online at http://www.communicationstoday.co.in/ezine/archive/201802/. We, thank Communication Today to give us the door to open our pillar views to their great audience base.

Indian Government is all preparing to finalise 5G service roadmap by June 2018. Officials of The Department of Telecom has informed media of the same. ," Telecom Secretary Aruna Sundararajan also added that India will be unveiling 5G roadmap in next 4 months in an Assocham event yesterday. Sundararajan further added "In the 5G we are looking to do a lot of pilots. So when 5G hits India will be a leading edge of technology as well as used cases. Just as last 18-24 months have been period of rapid and radical changes. In the next 12 months, we will see a large number of these capabilities being built in India. In the coming months, we will begin to see the actual rollout of M2M”. She also added that DoT is preparing to frame a new numbering scheme for machine-to-machine (M2M) communications SIMs. It is expected that 5G services will be more focused on M2M services such as car sensors, smart homes and smart cities to prevent any unfortunate incidents and accidents. On the other hand, 5G standards are needed to be finalized globally by 2018. A high-level committee has been appointed to figure out 5G roadmap by the telecom ministry. These initiatives are taken by the ministry to ensure that the country gets access to this next generation technology along with the world whenever it gets available commercially.

In a latest press conference today, Indian Telecom minister Manoj Sinha spoke about India’s telecom service sector. He addressed to all telecom operators that it’s time to focus on improving consumer services rather than involving in rat race. The context behind this address was Government’s new policy of immediate relief for telecom industry that will drive investments. In the press event, he also addressed the rat race between reliance Jio and other major providers. In addition, he said that, as now the financial relief has been approved by the government, the industry should now focus on to improve customer service.
Earlier, union cabinet has increased the time limit to pay for spectrum, excluding a two-year moratorium from 10 years to 16 years. Also, increased overall airwave holding limit from 35% to 25% which has ultimately imposed a cap of 50% on combined spectrum holdings in three sub-1GHz bands. In context of this, Minister Sinha added “The decisions will help consolidation, give a fillip to investments and improve the ease of doing business in the sector”.
So, it is obvious in this situation that Telecom Minister Sinha is now expecting better consumer services from all the giant provider.

Indian Telecommunication networks is very prone to everyday increasing cyber-attack and to protect them, center is working to set up Computer Emergency Response Team (CERT). The spoken CERT will be working across the telecom networks along the lines of the Finance Ministry. An official from the Department of Telecom has ensured the same in a recent press conference. The CERT will be providing real-time information about any upcoming cyber threat to the network stakeholders beforehand so that they can take proper action in time.
Presently national nodal agency under the Ministry of Electronics and Information Technology (MeitY) have a CERT-In to respond against computer security incidents. The new said CERT will be also functioning under the MeitY for proper coordination as conformed by the Department of Telecom official.
This step has been taken as The Department of Telecom now realizing the need of setting up an exclusive CERT-In due to increasing internet penetration and proliferation into telecom networks through smartphone devices. As per CERT-In data, in 2016 India has reported a total 50,362 cybersecurity incidents and 49,455 incidents in 2015. This CERT will not only work against phishing, website and malicious codes or ransomware but will enhance the total security system.

As per Telecom Sector Skills Council (TSSC), Indian telecom sector is expected to produce 10 million more jobs by next 5 years. TSSC CEO S.P. Kochhar said that such huge scope of employment will be coming from emerging new telecom areas such as big data automation and IoT (internet of things). Kochhar further added that "There are a lot of services which are enabled by telecom. Telecom is a horizontal play. The distinction between IT, telecom and cyber security is blurring". In last few years, the sector has been grown very rapidly due to the introduction of new technologies and advancements. Previously, telecom sector used to be defined by voice communication which has now dramatically shifted to data that has contributed largely in creating more job scope in the sector. Currently, telecom sector employs over 4 million people through direct and indirect means which is expected to be raised in coming years. The new policies introduced by the Government and increasing trends of using smartphones has accelerated the growth of telecom sector hugely. Both of these reasons has increased demand of manufacturing, server spreading and telecom network requirement across the country. To fulfil these demands, the sector is now expending skill requirements in different spaces of telecom sectors.

The week started with a red alert for telecom sector as per early morning trades. All the big players including MTNL went down to the far bit today. Even the BSE index was trading at 0.47% down with 1,290 figure at early morning today.

Shares of GTL Infrastructure was down by 2.91%, Tata Communications was down by 2.21%, GTPL Hathway was down by 1.45%, MTNL was down by 0.47% and Reliance Communications went down by 1.35. Not only these big players but also other big shots including ITI, Aksh Optifibre, and Idea Cellular went down by 1.60%, 1.98%, and 0.83% respectively. Today morning Bharti Airtel went down by 0.15% while Bharti Infratel went 0.29% down. Other than these companies, NSE Nifty50 index was down 12 points at 10,469. Infosys and Tata Motors were trading at 3% down today.

However, while most of the telecom players were grounded by red, some made it to the green shades with rising shares. Among the rising stars, Tata Teleservices (Maharashtra) was up by 1.01%, Sterlite Technologies was up 0.44%, Vindhya Telelinks was up by 0.59%, and OnMobile Global went up by 0.32% this morning. Among all the 31 stocks of Sensex index, 12 were in the red while 19 were trading in the green field.

However, the Global brokerage firm Jefferies expecting a subdued quarter for the telecom solution sector while the giants like Idea Cellular and Bharti Airtel might face quarter loss.

DoT (Department of Telecom) is all set to release New National Telecom Policy (NTP) draft tomorrow. Telecom Secretary Aruna Sundararajan confirmed the same at the Annual General Meeting of US industry body Amcham. This draft policy will be released to receive public comments for at least 2-3 weeks before making further decisions. The new policy has been restructured to be more investor friendly cost compatible for the telecom solution providers. In the event, Sundararajan further added that this new policy will encourage more company partnering and work more closely on Make in India project. Once the public comments are received, DoT will be having inter-ministerial consultation on the same and then only it will be forwarded to the cabinet for approval. The Telecom Regulatory Authority of India (TRAI) has also recommended a roadmap for new NTP to be more addressing towards global requirements and investments. TRAI is optimistic about to receive USD 100 billion investment by 2022 with this new policy. It also suggested that the new NTP must create more relaxed opportunity for businesses by simplifying the regulatory process and rationalizing of taxes, levies and related compliances. As per TRAI recommendation, the new policy will create more jobs with achieving 900 million broadband subscriptions I coming years. It has also recommended for a minimum download speed of 2 Mbps, and least 1 gigabit per second with wireless broadband for connecting all gram panchayats by 2022. The telecom solution provider has demanded lower the spectrum charges, use charges, license fees and other levies to ease business in this sector.

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.