What happens if I get a ticket?

Guests are responsible for all tickets incurred during their trip.

If you notify us that you’re going to take care of the ticket, you won’t be charged any additional administration fees. If we receive the ticket from the owner, the credit card used for the trip will be charged immediately for the amount of the ticket. You may be charged an additional administration fee.

If you are using owner-provided insurance (e.g., if you are using Turo in a country outside of the US or select provinces of Canada, or if you are within those areas but have declined Turo’s protection), Turo offers limited assistance with tickets and tolls; however, owners may still file for reimbursements for parking tickets and tolls through Turo by using the Reimbursement tool, or by contacting the traveler directly for reimbursement. For more information on owner-provided insurance, please check out this article.