Arts Inside (trading as Arts Insight)

Privacy Policy

Introduction

Arts Insight is committed to protecting your personal data. As a business it is necessary for us to collect, store and process personal data about our customers with whom we do business or visitors to our website: https://www.arts-insight.com. This Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

This Privacy Policy sets out how we comply with our legal obligations when processing personal data and enables individuals about whom we hold data to have confidence in us.

It is important that you read this Privacy Policy. This Privacy Policy may be amended at any time so please check back to this page from time to time. We may also inform you of any changes where we hold an appropriate email address for you.

What personal data we collect about you and how we collect it

Personal data, or personal information, means any information about an individual that can identify them. It does not include data where the identity has been removed (anonymous data). We collect the minimum amount of personal information needed to complete a contract that we have with you.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes your first name, maiden name, last name, title and date of birth.

Contact Data includes your email address and telephone numbers.

Transaction Data includes details about payments to and from you.

Where we need to collect personal information about you by law, or to fulfill our obligations to you and you fail to provide that information when requested, we may not be able to perform the contract we have or services we are trying to provide to you. In this case, we may have to stop providing you with the services, but we will notify you if this is the case at the time. For example, where you do not consent for your child’s recorded footage to be used/shared by Arts Insight, we will contact you and discuss whether we can continue providing the services under the contract.

We collect your personal information by direct interactions with you. Mainly you will give us your Identity and Contact Data by filling in forms or by corresponding with us by text, phone and/or email.

If you're 16 or under

If you're aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information to us.

How we use and retain your personal data

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information we consider:

the amount, nature, sensitivity of the personal information;

the potential risk of harm from unauthorised use or disclosure of your personal information;

the purposes for which we process your personal information;

whether we can achieve those purposes through other means; and

the applicable legal requirements.

Your personal data stored on our database will be reviewed every six months and where appropriate we will delete your personal data.

If you complete our enquiry form, your information will be added to the Arts Inside database to allow us to contact you with information about the services you are requesting to receive.

Marketing

We only use your personal information to administer your account and to provide you information on the products and services you have requested from us. We will never sell, distribute or lease your personal information to third parties.

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Web and Social Media

Arts Insight are unable to edit, retrieve or remove personal data, typically names (for credit purposes) and images/films, created for the Arts Inside Gallery published on closed social media platforms.

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Access to information

Data Protection Legislation gives you right to access the information we hold about you. Your right of access can be exercised in accordance with Data Protection Legislation. We will respond to any valid access request within 30 days (though if it is expected to take longer than 30 days, we will notify you and keep you updated on likely timescale) and we will make available your information in a format to be agreed. To obtain a copy of the personal information we hold about you please contact us in the manner set out at the end of this Privacy Notice.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights contained in this Privacy Notice). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request, in these circumstances we will notify you.

Erasure or rectification of information

Data Protection Legislation gives you the right to ask us to erase information held about you if it is no longer necessary in relation to the purposes for which it was collected or processed. You also have the right to ask us to rectify inaccurate information we hold about you or to complete incomplete information about you.

Your right of erasure and/or rectification can be exercised in accordance with Data Protection Legislation. If you make a valid erasure or rectification request, we will take reasonable steps to erase or rectify your information so far as required by Data Protection Legislation. However, Data Protection Legislation allows us to retain and continue processing your information in certain circumstances and if any of those circumstances apply we may continue to hold and process your information (in accordance with this Privacy Notice) despite your request for us to erase it. Such circumstances include (but may not be limited to) where our continued holding and/or processing or your information is necessary for:

exercising the right of freedom of expression and information;

compliance with a legal obligation that requires processing of personal data by EU or member state law to which the we are subject to;

the performance of a task carried out in the public interest, or in the exercise of official authority vested in the controller;

reasons of public interest in the area of public health;

archiving purposes in the public interest, or scientific and historical research purposes or statistical purposes in so far as the erasure of the information would be likely to render impossible or seriously impair the achievement of the objectives of the archiving purposes in the public interest, or the scientific and historical research purposes or the statistical purposes; and

the establishment, exercise or defence of legal claims.

Changes to our privacy notice and your duty to inform us of changes

This version was last updated on 2 April 2020.

We will communicate to you any material changes to our Privacy Policy by posting a notice to the address provided by you. This will ensure that you are always aware of the information we collect, how we use it and the circumstances under which we may disclose it.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Your right to withdraw your consent or complain

You have the right to withdraw from us your consent to process your personal data at any time. Please bear in mind that if you object, this may affect our ability to complete a contract which we have with you. Arts Insight will maintain an audit trail of consent given and consent withdrawn.

If you consider that we have failed to comply with this Privacy Policy and/or Data Protection Legislation in relation to the information which we hold or process about you; or you are not satisfied with our response, you have a right to make a compliant to the relevant UK supervisory authority for data protection issues at any time, which in the UK is the Information Commissioner's Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance in the manner, which is set out at the end of this Privacy Policy.

Contact

If you have any requests or queries concerning your personal information or any queries about our practices, please call us on 01926 634758 or send us an email at admin@arts-insight.com or write to us at the following address: Arts Insight, The Coach House, Main Street, Hunningham, Warwickshire. CV33 9DY.