Live Chat Solutions Exposed The Advantages

These days, more and more websites rely more on social media, and live chat solutions, long been used by many websites for a long time, have already been forgotten and have recently been scrapped from websites that once have used them.

In the early days, stand alone relay chats were all the craze. Online chatting somehow became the model for modern online social networking. Over a decade ago, people would spend a great deal of hours everyday just to hang out with their friends online. In fact, people are online on their favorite chat rooms 24 hours, seven days a week, while browsing through all their various favorite sites. Relay chat rooms were such a big hit in those days.

Due to its great potential being a communication tool that offers real-time interaction, company websites realized that it could turn into a great onsite application that will tremendously improve their site's overall performance. No one is really sure which site started integrating live chatting tools onsite, but hundreds of sites did set up a live chatting section so that their visitors could engage in lively discussions without having to leave the site. It was a revolution that started years ago, but has been recently replaced with social media widgets.

Nowadays, however, with better functions and greater benefits, onsite chatting tools are making a comeback. This is not to say that modern chatting tools will one day dethrone social media. Social media, admittedly, is here to stay longer than anyone can admit. Modern live chatting tools now have features that complement social media.

The true advantages of setting up a live chatting tool onsite are based on its ability to present websites with real-time interaction. All of us love some sort of real-time element, that's why people are so hooked to chat rooms in the early days, as well as to Twitter which has presented a near real-time component to social networking. By using onsite live chat solutions, websites are able to provide visitors with a completely new interactive experience, which makes them want to visit the site more for more of that enhanced online experience.

With the enhanced web experience, websites become stickier. By that, we mean visitors are encouraged to check out the site more and they want to remain onsite even longer as they engage more with other visitors. How's that a benefit to your website? Your site's bounce rate will improve. And why should you improve your site's bounce rate? Having a high bounce rate north of 50 percent, search engines spiders will consider this number as an indication of your site being not relevant to your visitors.

Another great benefit that a live chat widget offers your site is that it can become a good customer support platform where your visitors can air their issues and post their queries. It can also act as a great marketing tool where one can see in real-time what your visitors are saying about your products or services.

Also, with newer live chat solutions, websites can get the great opportunity of getting linked to related sites. With a unique networking feature, some of today's newer chat service providers provide some form of liquidity between related sites in the form of chatters.

See for yourself if your site can use these great benefits. After all, there's nothing to lose. Just give it a shot.

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