A. WebEx-enabled meetings do not use ports in the CTMS.B. The WebEx plug-in is not used for WebEx OneTouch scheduling.C. Outbound TCP 443 SSL connections are not able to pass through the system firewall.D. WebEx OneTouch supports a proxy server.

Answer: B

QUESTION 29Which two of these statements best describe the benefits of the immersive customer service experiences that are offered by WebEx Support Center? (Choose two.)

A. Customer service representatives can provide more personalized service.B. Customers can interact with the customer service representative from a mobile device.C. Customer service representatives can increase the time spent with customers.D. Customers can instantly view information that the customer service representative is sharing.

Answer: AD

QUESTION 30What is the number one customer complaint surveyed by technical support organizations?

A. cost of serviceB. time that it takes to resolve issueC. lack of resolutionD. time that it takes to reach a service representative