General regulations and policy

HSIEHS BIOTECH TERMS OF SERVICE

ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS

HsiehS Biotech (Singapore) Pte. Ltd. (referred to as “HsiehS Biotech”, “us” or “we”), provides the http://www.hsbiotech.com/ web site and related services (together referred to as this “site”) subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Service”). The term “you”, “your” refer to distributors, customers and public. Accesses to and use of the HsiehS Biotech’s products and services available through this site are subject to this and following Terms. By completing the registration process and/or using this site, you expressly agree to be bounded by these terms as they now are or as amended or edited from time to time and acknowledge that you have read, understood and accepted them. However, if after having read these terms of use and you do not agree with them, you must discontinue the use of this site. We reserve the right to change these Terms of Service from time to time without further notice. You acknowledge and agree that it is your responsibility to review the Terms of Service periodically from the web site and to be aware of any modifications. Your continued use of this site after such modifications will constitute your acknowledgement of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service. If you are under 21 years of age, please ask your parent(s) or guardian(s) for permission and/or supervision before using this service to register as a member and make sure they have read, understood and accepted these Terms of Service as well as any modifications.

YOUR REGISTRATION OBLIGATION

In consideration of your use of this service, you agree to:

Provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being the “Registration Data”), and avoid the repeat registration.

Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If you submitted any inaccurate, outdated, false or incomplete information, HsiehS Biotech has the right to suspend or terminate your account and refuse any and all current or future use of the Service without further notice.

HSIEHS BIOTECH PRIVACY POLICY

Registration Data and certain other personal information about you are subject to HsiehS Biotech Privacy Policy. Personal information and registration data are protected under HsiehS Biotech Privacy Policy.

MEMBERSHIP ACCOUNT , PASSWORD AND SECURITY

You will receive a password and account designation upon completing the membership registration process. You are responsible for maintaining the confidentiality of the account password, and fully accountable for all activities that occur under your password or account. You agree to:

Notify HsiehS Biotech immediately if any unauthorized use of your member account or any other breach of security, and

The member account and password is limited to your personal use. You should not rent, lend, transfer or allow this information to be used by other person.

HsiehS Biotech will not be liable for any loss or damage arising from any unauthorized use of your member account or any other breach of security.

USER CONDUCT

As a condition of your use of this service, you will comply with all the Singapore law applicable to Singapore legislation, statutes, ordinance and international regulations of the networks regarding your use of our service and any related activities. In addition, you warrant that you will not use this web site for any purposes that are unlawful or prohibited in law or by these terms, conditions and notices. You agree:

Not to damage or infringe upon HsiehS Biotech or other’s reputation, privacy, commercial secrets , trademarks, copyrights, patents, intellectual property and other rights;

Not to violate the obligation of confidentiality based on the related law and agreement;

Not to use this service for unauthorized purposes, like unauthorized use of another’s account and password;

Not to upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

Not to engage in any business activities without prior authorization or consent of HsiehS Biotech;

Not to engage in other conducts that are inconsistent with the purpose of use provided by this service or other inappropriate behaviors suspected by HsiehS Biotech with the legitimate reasons.

HSIEHS BIOTECH RESERVES THE RIGHT TO TERMINATE OR INTERRUPT THIS SERVICE WITHOUT ANY NOTICES FOR THE FOLLOWING CASES. USERS WILL NOT BE SUBJECTED TO ANY COMPENSATION OR RESTITUTION.

Service stoppages due to hardware and software relocation, replacement, upgrades, maintenance, repair or other internal technical issues;

User’s violation of any applicable laws, these terms of use or any agreement of this service;

Service stoppages, interruptions, malfunctions due to the third party actions beyond our control or other issues which are not attributable to us;

Service stoppages due to the natural catastrophe or other force majeure circumstances and other causes which are not attributable to us;

If service stoppage are necessitated due to any state of national emergency, blackouts, system disruptions of hardware/software, and/or usage congestion, all and/or a portion of services may be temporarily malfunctioning, delayed, discontinued or cannot be transmitted. In such instances, our liability shall be limited to repair of the system; we exclude all liability for the damage compensation.

PRODUCT ORDERING

By using this service, unless the confirmation of product quality defects issued by an impartial third-party, you agree not to return or exchange the products or cancel orders arbitrarily or involved in business misconduct that may cause any damage to HsiehS Biotech. HsiehS Biotech reserves the rights to cancel any transactions or terminate the membership.
HsiehS biotech has the right to cancel or modify any transaction and delivery schedule through email or telephone notice for the following circumstances:

No ex-stock at the inventory display page

Have to order from agent assigned by HsiehS Biotech

Shipping goods by other agents

Or any issue interrupted the good supplies

LIMITATION OF LIABILITY

To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representation regarding the security of accounts or emails sent from this site/server, or that this site is free from destructive material, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free. To the maximum extent permitted by law, we disclaim liability for any damages including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with the use of inability to use this site or the use, reliance upon or performance of any material contained in or accessed from this site, even if we are expressly advised of the possibility of such damages, losses or expenses.

You agree that the data records and system time are based on the data stored in HsiehS Biotech database file. In case of discrepancy, dispute or litigation, the database file shall prevail.

INTELLECTUAL PROPERTY

The website software or programs owned by HsiehS Biotech and included all content available on this website including, but not limited to, text, photos, files, information, data, site structure, web arrangement and web design are under the intellectual property of HsiehS Biotech or copyright owner, contains, but not limited to, trademarks, patents, copyrights, commercial secrets and proprietary technology and other proprietary information. All Copyrights reserved. Except as otherwise expressly permitted under copyright law, none of the material may be used, revised, copied, transmitted, modified, posted, published, decompiled, reproduced in whole or part in any form or by any means for any purposes unless such use is permitted in written form by HsiehS Biotech or copyright owner. It is an obligation for all users to respect the intellectual property rights. Upon Violation, you shall be liable for the damage of HsiehS Biotech (including, but not limited to, litigation costs and lawyer fees, etc.)

To respect others intellectual property rights, you acknowledge that you do not acquire any ownership rights by downloading copyright material when using this service. For any copyrights infringement, HsiehS Biotech reserves the right to stop all or portion of service, or terminate the membership account directly.

USER SUBMISSIONS

Other than personally identifiable information (PII), which is covered under HsiehS Biotech Privacy Policy; any information, or materials or ideas you transmit or post on this site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by HsiehS Biotech or its affiliates for any purposes whatsoever, including, but not limited to, reproduction, transmission, publication, broadcast, posting, developing, manufacturing and marketing products. If you have no legal right to authorize others to use, modify, reproduce, transmit, convert, distribute, and publish this information, please do not submit, transmit, post or provide it to HsiehS Biotech. Any such material, information that you have transmitted or post on this site, is deemed as you have authorized HsiehS Biotech to use, modify, reproduce, transmit, convert, distribute, and publish it without any conditions. In addition, you shall guarantee that when we use, modify, reproduce, transmit, convert, distribute, and publish such information, it will not infringe the intellectual property rights of any third party; otherwise, you shall be responsible for all damage caused to HsiehS Biotech (including, but not limited to litigation costs and lawyer fees, etc.)

TRANSACTION AUTHORIZATION

The online transaction or other services provided by this site may go through home delivery 、logistic or services for goods (or gifts) delivery and collection. You allow HsiehS Biotech to provide your mailing information and contact no to the delivery companies for Products delivery.

TERMINATION

You agree that HsiehS Biotech, in its sole discretion, may terminate your password, account (or any other part thereof) or use of the service, and remove and discard any content within, for any reason, including, without limitation, for lack of use or if HsiehS Biotech believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Service.

CHANGES OR TERMINATION OF SERVICE

HsiehS Biotech may also in its sole discretion and at any time discontinue providing the service, or any part thereof, with or without notice. Further, you agree that HsiehS Biotech shall not be liable to you or any third party for the termination of your access to the service.

LANGUAGE

The Terms of Service also provided in Chinese version, which is direct translated from the original English version. You agree that the Chinese version is just for your information, and in case where any discrepancy or dispute or differences occur between the Chinese version and the original English version, The English version shall prevail.

GOVERNING LAW AND JURISDICTION

These Terms of Service are governed by and construed in accordance with the laws of Singapore and in the event of any dispute or claim associated with these Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of the Singapore courts.

PAYMENT REGULATIONS

You can refer to the payment methods below and choose your appropriate method:

The first method: Transfer

After refering to service, product information, confirming order, completing customer information, delivery information, you will choose “Transfer” at payment step on website. Then, please provide the most complete, accurate and safest transfer information. You will transfer based on the provided information. After confirming that you have completed the payment, we will ship your product.

The second method: payment via PayPal.

After refering to service, product information, confirming order, completing customer information, delivery information, you will choose “PayPal” at payment step on website. Then, please provide the most complete and accurate card information. After confirming that you have completed the payment, we will ship your product.

The third method: payment via International payment card

After refering to service, product information, confirming order, completing customer information, delivery information, you will choose “International payment card” at payment step on website. Then, please provide the most complete and accurate card information. After confirming that you have completed the payment, we will ship your product.

TRANSPORT/DELIVERY/INSTALLATION POLICY

Appication form

When ordering, if you choose the delivery location at our stores, you can register the receiver information (in the delivery information) who will come to the GOLDEN LYPRES® store to receive directly, please call contact that store telephone before coming so that we can welcome you thoughtfully.

If you require delivery, We will ship to the address that you require. If you want to buy directly at Store, our staff will put a new order, not to interfere or handle on the order that you've paid.

If you buy in Vietnam and order successfully, in addition to the payment for the product, you do not need to pay any other additional charges

Delivery time

After successfully confirming, the order will be delivered to the Customer, expected time:

Within the City: within 3 working days

Other areas: within 7 working days.

When receiving from our delivery, please check immediately with the following details。If there is no problem, sign to receive the product.

Check the seal, packaging to ensure the product is still in a state of seal, intact packaging.

Check carefully the quantity of products and compare them with the order you have placed.

RETURN/EXCHANGE PRODUCT POLICY

You must sign to confirm the quality and quantity of the product correctly, if during preservation or use process causes quality change, please understand that our company does not accept any return/exchange.

We ensure that our products manufactured with the highest quality, to protect the best interests of the customer, please preserve in the following way:

The composition of GOLDEN LYPRES® includes Lycopene and Resveratrol which are both powerful antioxidants so it is easy to combine with oxygen and oxidation; once oxidized (color of capsule components will become yellow or white) will diminish healthcare effect; please follow the instructions: GOLDEN LYPRES®capsules once taken from the pack need to be used immediately, capsules pack once opened containing GOLDEN LYPRES®capsules which must be used up within 10 days to avoid creating pressure to aluminum pack allowing air to enter to other capsules that may be exposure to oxidization

If during use or storage process, you have any problem, please contact us.

PRIVACY POLICY

HsiehS Biotech (Singapore) Pte. Ltd. (referred to as “HsiehS biotech”, “us” or “we”), recognized the importance of protecting the privacy of members information. To better protect your privacy, we provide this Privacy Policy to protect members and other users’ privacy. All personal data and information protected by this Privacy Policy includes the members’ personal information submitted on this site and other information obtained or shared from our partners.

COLLECTION OF PERSONAL INFORMATION

Any information we collect on our site generally falls into the following categories:

Personally Identifiable Information When registering or ordering on our site, as appropriate, you may need to provide personal information to our site. We will not disclose such information to other third parties which are not involving in our services without your permission.

Access device and browser information

Access location and IP address from personal computer and mobile phone may be recorded when using our website.

Browser type, version, operating system, and platform will be automatically recorded in our system. The Uniform Resource Locator (URL) record, access date and time, the information you enter or retrieve may also be collected for network traffic analysis and network behavior survey and will not used for user identification purpose.

Cookie
HsiehS Biotech web site uses “cookie” in order to provide the better service to members. A “cookie” is a small data file transferred to your computer’s hard drive that allows a web site to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes, and dislikes. Cookies also enable us to keep track of a consumer’s electronic “shopping cart” before completing a purchase. Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox, or Netscape Navigator) to notify you to cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some web site features that will not be available to you, the electronic “shopping cart” may not be used, and some web pages may not display properly.

USE OF YOUR PERSONAL INFORMATION

The collected personal information is for internal used only in accordance with the stated purpose and scope of the use. Unless otherwise specified or required by law or unless it is necessary for the purpose of performing services with respect to your use of this web site, your information will not to be disclosed to third parties or used for other purposes.

HsiehS Biotech guarantees that the members’ personally identifiable information is used for the fulfilling orders and marketing purposes only, and will not sell or transfer to any person.

DATA SECURITY

HsiehS Biotech will make every effort to protect all the personal information and safeguard the security. For example, account information will be protected by password system and the Secure Sockets layer (SSL) will also be utilized for protecting user from hacking and unauthorized entry.

Members should take responsibility to protect your own account, password and personal information, and do not disclose any personal information to any person. Be sure to log off your account before close the browser window when you finish using our web site services, especially when you are using the shared or public computers.

PERSONAL INFORMATION INQUIRY AND CORRECTION

You may request and obtain from HsiehS Biotech the personal information that HsiehS Biotech has on file about you and request a correction of any data that is inaccurate. The correction of personal data or information can be done from HsiehS Biotech web site any time. You may also request to stop sending you the relevant messages/information.

CHANGES TO THIS POLICY

HsiehS Biotech will occasionally update this Privacy Policy according to the change of market, and any updates or changes to the terms of this Privacy Policy will be posted here on our web site from time to time. We encourage you to periodically review this Policy to be informed of how we are protecting your information. By using our site, you acknowledge acceptance of this Privacy Policy in effect at the time of use. If you have any comments or suggestion about our Privacy Policy or other personal information related issues, please do not hesitate to email us or leave message via our “contact us” service on the web site, we will reply you as soon as possible.