How does BuyBackWorld grade my item?

In order to receive the full Instant Quote value of your device, it is important to accurately describe the correct cosmetic and functional condition of your device. Following these Condition Guidelines are critical to receiving your full Instant Quote value and will help us to meet and exceed your expectations of BuyBackWorld.

COMMON THINGS TO KEEP IN MIND:

The most common reasons for Revised Offers that lower your Instant Quote value are:

Wrong Model – Please take your time when selecting your device to make sure you are selecting the correct model

Bad ESN – your device isn’t clear for activation by a new user. Not sure what an ESN is? Please check our What is an ESN? page

Packing – We always offer FREE Shipping to help you here and will even send you a free shipping kit directly to your front door if you need one so we advise that you pack your device securely so there is no damage to it while in transit.

CONDITION GUIDELINES:

New = Brand New In Box SEALED. This device has never been opened, used, or touched. Since it has never been opened or used, it will include all of the accessories which the manufacturer includes in the original box. It is the equivalence of buying one directly from the store and is sealed directly from the factory.

**If your device has a mobile connection (cellphones, iPhones, iPads 3G/4G, etc.) then it must have a Clean ESN for activation by a new user.

This does NOT include Refurbished devices, nor does it include open boxes of any sort.

Please see the “Excellent” condition if your device does not meet these condition guidelines.

Excellent = Your device has been used, but it is 100% Functional and looks FLAWLESS and is in EXCELLENT used condition. It may have very light signs of cosmetic wear, but must have no cracks, missing buttons, or screen defects.

This is the equivalence of buying a brand new device, but opening the box, a fully refurbished product (Apple Care, etc.) or a device in pristine condition.

**If your device has a mobile connection (cellphones, iPhones, iPads 3G/4G, etc.) then it must have a Clean ESN for activation by a new user.

Average = Your device is used and shows normal signs of everyday use, but is 100% Functional. It may show some signs of normal cosmetic wear such as scratches, scuffs or dents, but it has no cracks or missing buttons. There must be no damage to the display.

If your device has a mobile connection (cellphones, iPhones, iPads 3G/4G, etc.) then it must have a Clean ESN for activation by a new user.

Poor/Broken = Your device does not power on or has functional or heavy physical damage that affects normal use

Your device is in this condition if ANY of the following is true:

Does not power on

Broken, cracked or blemished LCD screen or glass

Missing or defective buttons (power, home, ringer, volume, etc.)

Broken or cracked hardware (charging ports, casing, etc.)

Bad ESN/IMEI and is not clear for activation by a new user

PLEASE NOTE: BuyBackWorld does NOT accept any devices that are lost or stolen and cannot purchase any devices that are locked with a passcode, IT Locked or Activation Locked through iCloud, Samsung, Android, etc.

If you have any additional questions concerning the condition of your item, please don’t hesitate to contact us directly at service@buybackworld.com