Any information you give us is private. We won’t share this information with anyone without your permission. We’ll only use it to help you find the right services and support. Read more about your right to privacy.

Financial help

If you don’t already have a Centrelink online account via myGov we can help you set one up. An online account is a secure, safe and convenient way to do your business with us.

If you’ve been getting a payment from us for more than 3 months, you may be eligible for an advance payment. This is when we pay you some of your payment in advance. You pay it back fortnightly through your regular payment.

What we might ask for

We may ask for supporting documents to pay you. If you don’t have the documents we ask for, we can still help you. You can contact us and we’ll work with you to find other options.

If you have access to these documents, it’s a good idea to keep them somewhere safe in case you need them quickly.

We may ask you to provide contact details of someone who knows your situation, such as a:

health professional

community services worker

police officer

family member or close friend

neighbour

Other information we may ask for could include:

your contact details, including a safe postal address

proof of identity for you and your children, such as a passport, driver’s licence, and birth certificates