ISO/IEC 20000-1 Service Management

The first internationally recognised standard for IT service management

The first internationally recognised standard for IT service management

ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.

Are you ready for service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.

Service Management for SMEs

Why choose BSI?

We pioneered standards more than 100 years ago and today we are the market leader. We help over 65,000 organisations to stand out from their competitors, ranging from top global brands to ambitious SMEs in 150 countries. As one of the few organisations with a thorough understanding of standards, we do not only assess how well you meet the standards, but also create new standards and offer global training to your teams in using them to enhance performance. Our knowledge can transform your organisation.

Frequently Asked Questions

Resources for ISO/IEC 20000-1

Drive down costs with customised packages

Talk to us about packages designed to achieve the results you want. We can tailor a package for your business by combining any of our products and services. This removes the complexity and unnecessary cost of achieving your goals – regardless of where you start from.