New Employee Training Courses

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Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.

Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals. Employees must work together and create a unity that raises productivity and improves the bottom line.

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.

A negotiation is not a battle. That’s how Professors Neale and Lys begin this presentation, explaining that – since the end result is almost always that both parties are better off – a negotiation is the opposite of a battle. So be careful about gearing up for combat; your opponent will sense it, and good opportunities can be missed.

The simplicity of "letting employees know that what they do, matters to you," remains the powerful central message for those who supervise others. The Practical Coach 2 identifies the 3 most critical times to intervene as a coach; When you see: GOOD work, POOR work and a DEAD END road.

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.

Brand new meeting opener! International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.

Employee safety at work is of great importance. It is the law and there are penalties if a worker is injured. This program is for supervisors and managers and how to protect themselves from legal penalties and sanctions. Information also includes understanding the risk, liabilities, responsibilities and obligations.

From Little League to professional sports, coaches lead their teams, motivating them to perform at their best. This, essentially, is what supervisors do at work, helping people gain the skills and knowledge to perform a task.

Professor Gruenfeld combines research on the psychology of power with the acting skills of the theater to illustrate how our nonverbal behavior affects how we are perceived in a hierarchy—far more than the words or arguments we use. In fact, she notes, our words account for only 7% of our argument's impact.

For most people starting a new job can be confusing and even a bit stressful. There’s a lot to learn ranging from where the break room is to how to sign up for benefits to learning the new job itself. While no one expects a new employee to remember everything right away, it is important to make safety an immediate job priority.

Analyzing and increasing the understanding of who leaders need to work with, what they want to achieve, and how their people work together effectively enables leaders to act with accuracy to create the conditions for success. (DVD or Video Streaming)

>The Department of Labor has strengthened its commitment to the enforcement of labor laws, cracking down on FLSA violations especially among low-wage industries. More FLSA claims have been filed since 2004, and offending companies have paid up, with one shelling out $85 million in back wages!

Bullying has moved past face-to-face interaction. Junior High and High School students present real-life scenarios of bullying, including bullying through the internet, texts and video. Difficult and distressing situations in a variety of settings are addressed, followed by both unproductive actions and resolutions that work. This program covers bullying from its painful beginning to its peaceful end.

When employees have the freedom and ability to act in the best interests of the company, performance improves. But does more freedom mean even better performance? Dr. Getz shares examples of phenomenal business results from companies whose leaders built total freedom-of-initiative organizations. (DVD or Video Streaming)

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

Something Smells and It’s Making Me Ill – This program looks at a potentially serious health problem because some of the fragrances worn by both men and women can be harming co-workers who have sensitivities to fragrances.

A strong workplace safety program will boost productivity and your employee's morale. BLR's Essential Safety Policies is an authoritative source of guidance and information to which managers and supervisors can turn not only in situations where the "right" course of action is unclear, but also in cases where they are tempted to act on memory or instinct.

The Health Insurance Portability and Accountability Act (HIPAA) has undergone several modifications since its enactment in 1996, from the Genetic Information Nondiscrimination Act (2010) to the HITECH Act. Recently, the Department of Health and Human Services issued the HIPAA Omnibus Rule to revise, enhance, and strengthen the HIPAA yet again.

Social media is a whole new universe when it comes to manners and etiquette. Manners used to be something that happened in person, but today we conduct many of our relationships online and the rules and courtesies can be a little unclear.