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","title":"Beautiful Vienna","travel_date":"2018-02","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r562027564-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review562027564","user":{"avatar":{"large":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"small":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"}},"user_location":{"id":null,"name":""},"username":"Kay P"}},{"helpful_votes":"0","id":"549113736","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Public Relations Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"551473791","lang":"en","published_date":"2018-01-04T03:50:26-0500","text":"Thank you","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-12-25T03:38:57-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The hotel is located near to Rathaus 5 minutes walk from the metro station. Stephansplatz is about 10-15 minutes walk from the hotel. The room is very clean and quiet. Although o renovation is needed to the single rooms. The breakfast is fantastic and the staff is very polite and helpful. Great experience. ","title":"Great Experience","travel_date":"2017-12","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r549113736-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review549113736","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/05/96/58/b5/johnsta1974.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/05/96/58/b5/johnsta1974.jpg"}},"user_location":{"id":"189400","name":"Athens, Greece"},"username":"johnsta1974"}},{"helpful_votes":"0","id":"548376189","lang":"en","location_id":"231987","mcid":"18594","owner_response":{"author":"MercureJosefshof, Front Office Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"548825628","lang":"en","published_date":"2017-12-23T01:46:08-0500","text":"Dear 4711ZwolfDrei,\nthank you for your kind words - what could we expect more to receive such a beautiful review? :)\nWe are very pleased that you had a memorable stay in our Hotel Mercure Josefshof and we very much appreciate your appriasal of the location, the services and the staff.\nWe hope to see you soon again!\nMerry Christmas and Kind Regards,\nDavid Meixner\nFront Office Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-12-21T04:04:05-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"very close to the city centre and nice locations (Spittelberg) for a reasonable price with very supportive staff - close to public transport and museums \nwhat do you expect more to enjoy a very nice city trip \uD83D\uDE01","title":"Top location - top service -_- top people","travel_date":"2017-12","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r548376189-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review548376189","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/0f/7b/7b/5b/4711zwolfdrei.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/0f/7b/7b/5b/4711zwolfdrei.jpg"}},"user_location":{"id":"188644","name":"Brussels, Belgium"},"username":"4711ZwolfDrei"}},{"helpful_votes":"1","id":"547741674","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Front Office Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"548814165","lang":"en","published_date":"2017-12-23T00:26:58-0500","text":"Dear 187henryk,\nthank you for sharing your experience with us regarding your recent stay and we are really sorry that you had difficulties with the wifi service.\nI can ensure you that we have addressed and fixed this problem, the hotel has recently installed several new access points in order to provide better service. \nPlease accept our sincerest apologies for the delayed check-out service.\nDespite of your feedbacks we are glad that you experienced also positive points like the room, the cleanliness and the breakfast.\nWe hope to get the oppprtunity to host you again and better serve you in the near future.\nWe wish you a Merry Christmas!\nKind Regards,\nDavid Meixner\nFront Office Manager\n","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-12-17T13:44:53-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The Hotel needs to improve its Internet Access arrangement as it gets disconnected every 10-20 minutes and you have to re log in again, this has been so frustrated during our entire stay. Moreover, the checkout process at 7 am in the morning has been very slow. Other than these, it was a pleasant stay, the room was clean and comfortable, breakfast quality was high and the location was convenient.","title":"Leisure trip","travel_date":"2017-12","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r547741674-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review547741674","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/75/avatar057.jpg"}},"user_location":{"id":"294217","name":"Hong Kong, China"},"username":"187henryk"}},{"helpful_votes":"0","id":"531495099","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"532616332","lang":"en","published_date":"2017-10-13T06:37:19-0400","text":"Dear guy214,\n\nthank you for your comments. We are happ, that you had a nice stay in Vienna and hope to welcome you again.\nBest Regards\nElisabeth Neubauer","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-10-09T11:57:37-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Well located in the museum area in a quiet little street at night. The rooms are well equpped and comfortable. Free bottle of water in the freeze is appreciated. Very nice bathroom (furniture and quality of light) with shower Italian style. The breakfast is excellent.","title":"Quiet and confortable","travel_date":"2017-10","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r531495099-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review531495099","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/62/avatar040.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/62/avatar040.jpg"}},"user_location":{"id":"188644","name":"Brussels, Belgium"},"username":"guyv214"}},{"helpful_votes":"0","id":"528467818","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Front Office Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"529549727","lang":"en","published_date":"2017-10-03T07:25:19-0400","text":"Thank you","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-09-30T05:06:42-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"WE stayed here for 4 nights and in September. The reception areas and the dining room are pleasant and comfortable. Some arrears upstairs need redecorating, it appears that some work is in progress. The staff, particularly at reception were extremely helpful and friendly. As an example one receptionist (Katalin), who was about to go off shift insisted that she would prepare some light food for us.\n\nThe hotel is in an excellent position to visit all areas of the old tow and the U Bahn is very handy. \n\nI have no hesitation in recommending this hotel for a city break,\n\nNorman White. \n\n","title":"The Friendly Hotel","travel_date":"2017-09","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r528467818-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review528467818","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/75/avatar057.jpg"}},"user_location":{"id":null,"name":"Narbonne, France"},"username":"Cathedral268"}},{"helpful_votes":"0","id":"525143600","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, General Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"525746223","lang":"en","published_date":"2017-09-19T07:17:54-0400","text":"Dear Donato,\nthank from the team. May be next time you can spend more nights.\nBest Regards\nElisabeth","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-09-17T07:19:36-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Old style rooms for a contemporary looking hotel. Weird but comfortable (nice bed).\nPersonnel top notch. \nVery close to public transportation and the very centre of the city.\nI stayed just one night and i didn't try breakfast. ","title":"Fast but good","travel_date":"2017-09","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r525143600-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review525143600","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/6e/avatar051.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/6e/avatar051.jpg"}},"user_location":{"id":"187147","name":"Paris, France"},"username":"Donato G"}},{"helpful_votes":"0","id":"523866902","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, General Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"525063409","lang":"en","published_date":"2017-09-17T01:33:15-0400","text":"Dear Doug M,\nthank you for your comments. We are happy, that you had a nice stay in Vienna and at the Mercure Josefshof Wien. Hope to welcome you again. Vienna is also very nice at wintertime with the christmasmarkets in December or at the ballsaison in January and February.\nHope to see you soon\nBest Regards from Vienna\nElisabeth Neubauer","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-09-12T13:19:04-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The hotel is very close to Rathaus and the Ring. With a Ubahn and Tram stop even closer. This makes the main group of sites almost on your doorstep. At the tram stop is Cafe Eiles with its fabulous atmosphere excellent food, coffee and cakes at reasonable prices. \n\nThe hotel is tucked away just around the corner in a quiet little street so noise is not an issue. It's lovely decor is most pleasing and the staff are very friendly and helpful.\n\nWe loved Vienna and the Mercure Josefshof Wien am Rathaus and hope to return again soon.","title":"A beautiful hotel in a great spot.","travel_date":"2017-09","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r523866902-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review523866902","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/12/31/b5/ae/doug-m.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/12/31/b5/ae/doug-m.jpg"}},"user_location":{"id":null,"name":"Melbourne"},"username":"Doug M"}},{"helpful_votes":"0","id":"520102305","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Guest Relations Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"520680612","lang":"en","published_date":"2017-09-03T01:54:27-0400","text":"Dear guest,\nthank you for your comments. We are happy, that you enjoyed your stay.\nBest Regards\nElisabeth","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-08-31T20:25:57-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Very central to main to tourist attractions. Its location meant the car could be parked and everything was accessable by foot. Staff and hotel facilities were great which made a extremely comfortable stay. ","title":"Fantastic location","travel_date":"2017-08","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r520102305-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review520102305","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/5a/c0/3b/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/5a/c0/3b/facebook-avatar.jpg"}},"user_location":{"id":"255678","name":"Nelson, New Zealand"},"username":"she58"}},{"helpful_votes":"0","id":"502240900","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"502795991","lang":"en","published_date":"2017-07-17T05:24:09-0400","text":"Thank you","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-07-15T10:24:20-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"Hotel is OK\nBreakfast also except orange juice that is a chemical nightmare.\nLocation near the Rathaus and near metro is very good\nService friendly but not very warm.\nPrice was OK compared to the global average price in Vienna\n\n","title":"Nice location","travel_date":"2017-07","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r502240900-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review502240900","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/99/avatar025.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/99/avatar025.jpg"}},"user_location":{"id":"1601767","name":"Braine-Le-Comte, Belgium"},"username":"peter_merckaert"}},{"helpful_votes":"0","id":"492285584","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"492397765","lang":"en","published_date":"2017-06-12T02:54:18-0400","text":"Dear Astrid R,\nthank you for your comments. We are very happy, that you had a pleasant stay in Vienna. \nRegards\nElisabeth Neubauer","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-06-11T13:42:42-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Good location for visiting all the sights, either on foot or via public transport. The hotel website description of rooms etc. was very accurate. We had a standard room overlooking courtyard which was very peaceful and although dated was perfectly acceptable. All in all we had a very enjoyable stay, staff were friendly an approachable.","title":"City break","travel_date":"2017-06","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r492285584-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review492285584","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/7a/avatar061.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/7a/avatar061.jpg"}},"user_location":{"id":"186269","name":"Norfolk, United Kingdom"},"username":"Astrid R"}},{"helpful_votes":"0","id":"489569737","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"489806495","lang":"en","published_date":"2017-06-02T03:43:17-0400","text":"Dear rogeraA9136UR,\nthank you for your comments and impressions. We are very sorry, that you had the problems in the bathroom and at breakfast.\nWe think about changing places for the coffeemachine in the breakfast area.\n\nRegards\nElisabeth","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-06-01T04:35:36-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"I found this a reasonable but very expensive hotel in a quiet district of Vienna located behind parliament. \nLocation was quite convenient with a metro not far and main sights walkable. \nSome reservations about the hotel were:\n1. The lack of a good bar area that served bar snacks and bar meals. My mid-afternoon arrival unfortunately on a public holiday (a Thursday) meant I had a difficult hunt to find just a sandwich. \n2. I am used to coffee and tea facilities but the hotel wanted 20 Euros a day extra. Empty mini bar so couldn't even get a snack or drink from that. \n3. Stupid toilet roll dispenser that refused to discharge a new roll in the middle of the night. \nWhy on earth such a cost cutting exercise has been adopted by Accor hotels I don't know. \nThis was supposed to be nearly a first class hotel. \nI beg to differ. \n4. Stupidly small location for coffee machine in smallest part of restaurant meant nobody could move in that particular area as food was on the other side which meant we had people traffic problems. \n5. There is a trip hazard going into one entrance of the restaurant which I didn't see and luckily pitched forward onto a member of staff. I saw the thin yellow/black tape afterwards which wasn't much help. \nIt should be sloped off. Lazy estate management. \nHowever I had a lovely trip to Vienna none the less but would consider staying elsewhere for the price. ","title":"Quiet and Convenient","travel_date":"2017-05","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r489569737-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review489569737","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/9d/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/9d/avatar.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"rogeraA9136UR"}},{"helpful_votes":"0","id":"486364032","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"486768167","lang":"en","published_date":"2017-05-23T01:45:50-0400","text":"Dear kenny212,\nthank you! We are happy, that you had a pleasant stay in Vienna.\nBest Regards and hope to welcome you again\nElisabeth","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-05-22T04:22:41-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"This hotel is well maintained and very nice decor, The rooms are excellent. The location was brilliant, near enough to walk into the city (or get the underground) but far enough away so that it was very peaceful. It is about a 3 minute walk to the underground station and no more than 10 minutes walk to the Volks Park. The staff were lovely. Around the hotel there are a few bars and cafes with outside seating to enjoy the sunshine.","title":"Excellent hotel, brilliant location and lovely staff","travel_date":"2017-05","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r486364032-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review486364032","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/93/avatar019.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/93/avatar019.jpg"}},"user_location":{"id":null,"name":"Dunfermline, United Kingdom"},"username":"kenny212"}},{"helpful_votes":"0","id":"476727198","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"477379520","lang":"en","published_date":"2017-04-20T03:46:38-0400","text":"Daer Alexander G,\nthank you for your comments. We are happy, that you had a pleasant stay in Vienna.\nRegards\nElisabeth","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-04-18T02:47:41-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"My only recommendation comes on the Wi Fi connection which requires password every 30 minutes or so. Should be once a day maximum. All the rest was as the expected such quaity of services. Very positive overall.","title":"Mercure Josefshof Review","travel_date":"2017-04","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r476727198-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review476727198","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9b/avatar062.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9b/avatar062.jpg"}},"user_location":{"id":null,"name":"Sofia, Bulgaria"},"username":"Alexander G"}},{"helpful_votes":"0","id":"473788473","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"josefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"474605126","lang":"en","published_date":"2017-04-11T05:41:22-0400","text":"Dear vails2017,\nthank you for your rating and your comments. It makes us happy that you had a pleasant stay in Vienna.\nHope you be our guest when you come back to Vienna again.\nRegards\nElisabeth","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-04-09T04:34:33-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We had a wonderful stay at the Mercure Josefshof Hotel. We were offered an upgrade on arrival which was a bonus. The staff were all so helpful and friendly and the breakfast was great. We couldn't fault it it any way. A big thank you to all who made our stay so special.","title":"Fabulous stay!","travel_date":"2017-04","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r473788473-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review473788473","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9b/avatar062.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9b/avatar062.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"vails2017"}},{"helpful_votes":"0","id":"468825134","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"469313604","lang":"en","published_date":"2017-03-22T01:47:44-0400","text":"Dear antonym509,\n\nthank you for your comments and your rating. We are very sorry about the bad experience with the Service at breakfast. That is really not our Standard. I talked with the service team about that. I am very sorry about that and I hope you give us a secondcChance to see the improvement.\n\nHope to welcome you again in Vienna\nSincerly\nElisabeth Neubauer\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-03-20T06:47:51-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Perfect location and friendly staff, and good quality rooms. I enjoy the privilege rooms which are quiet and lovely design and decent size. Breakfast is good but the service is poor. The tea water was cold and staff did not take it away and bring a fresh one. That was my only complaint. ","title":"Great location and nice Privilege rooms","travel_date":"2017-03","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r468825134-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review468825134","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/75/avatar057.jpg"}},"user_location":{"id":"186534","name":"Glasgow, United Kingdom"},"username":"antonym509"}},{"helpful_votes":"0","id":"465525177","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"466043761","lang":"en","published_date":"2017-03-10T05:03:50-0500","text":"Dear Supersafe,\nthank you for the informations. I don´t know how that could happen and I apolozice for that.. I have takled with my Team and next time they would explain it in a better way.\nregards\nElisabeth","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-03-08T03:26:52-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Overall is good.\nHelpful, friendly staff.\nLocation is close to Rathaus. But the footpath to the hotel is too narrow and too much slope.\nBut they asked me to save the water exchange with more welcome drink, i chosed that choice but no more welcome drink receive.\n","title":"Quite good","travel_date":"2017-03","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r465525177-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review465525177","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/13/c3/60/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/13/c3/60/facebook-avatar.jpg"}},"user_location":{"id":"297926","name":"Khon Kaen, Thailand"},"username":"Supersafe E"}},{"helpful_votes":"0","id":"461108319","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"josefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"461382902","lang":"en","published_date":"2017-02-20T02:02:58-0500","text":"Dear PeNor,\nthank you for your comments. We are very happy, that you had a pleasant stay.\n\nhope to welcome you again\nElisabeth Neubauer","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-02-19T02:09:04-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"The hotel is located very conveniently for both pleasure and business trips (close to the Rathaus metro stop). The room was well-kept, clean and warm. My night's sleep was very good. The Internet connection was sufficient and the staff were very friendly.","title":"Mercure Josefshof Vienna","travel_date":"2017-02","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r461108319-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review461108319","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/68/avatar046.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/68/avatar046.jpg"}},"user_location":{"id":null,"name":"Stuttgart"},"username":"PeNor"}},{"helpful_votes":"0","id":"458718467","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"459150703","lang":"en","published_date":"2017-02-13T05:04:55-0500","text":"Dear Hossboss75,\nthank you for your comments. Fine, that you liked the small Restaurants of the locals in Vienna.","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-02-11T08:26:33-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"It's a very central Hotel, very friendly staff. The expensive parking Garage (22€ a day) is not so good. The rooms are clean and modern. Nearby are supermarkets and small, nice restaurants. You have a underground station and a bus stop in 5 minutes to go.","title":"Perfect service","travel_date":"2017-02","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r458718467-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review458718467","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/a0/avatar071.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/a0/avatar071.jpg"}},"user_location":{"id":"187370","name":"Bonn, Germany"},"username":"Hossboss75"}},{"helpful_votes":"0","id":"449927384","lang":"en","location_id":"231987","mcid":"16976","owner_response":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"457535882","lang":"en","published_date":"2017-02-06T01:09:19-0500","text":"Dear YAjulianm,\n\nmany thanks for your comments.\nBest Regards\nElisabeth","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-01-06T08:25:30-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Hotel was clean and tidy. We upgraded our room and were given a very spacious quiet room with a lovely modern shower room. Very comfortable beds. Not much of a view but who's looking out? Nice, helpful staff with a good command of English. 24 hour bar too!","title":"Vienna over New Year","travel_date":"2016-12","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g190454-d231987-r449927384-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#review449927384","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/8e/avatar015.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/8e/avatar015.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"U2396YAjulianm"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g190454-d231987-m19949-Reviews-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"}],"trip_types":[{"localized_name":"Business","name":"","value":"234"},{"localized_name":"Couples","name":"","value":"750"},{"localized_name":"Solo travel","name":"","value":"73"},{"localized_name":"Family","name":"","value":"220"},{"localized_name":"Friends getaway","name":"","value":"121"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g190454-d231987-Reviews-m19949-Mercure_Josefshof_Wien_am_Rathaus-Vienna.html"},"trustYouReviews":{"averageStars":4.6,"error":null,"numTrustReviews":28,"page_size":40,"review_list":[{"response_list":[{"text":"Dear Razvan G.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Josefshof Wien. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer-Schrall\nGeneral Manager","created":"2017-09-03"}],"author":null,"lang":"en","created":[2017,9,2],"text":null,"title":"Great hotel for business trips","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Lee O.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Josefshof Wien. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer-Schrall\nGeneral Manager","created":"2017-08-30"}],"author":"Lee O.","lang":"en","created":[2017,8,30],"text":"We loved this place. Perfect location close to everything and various transport options. The rooms may be a little on the smaller side, but the bathrooms are amazing! Great beds, nice towels and amenities. Staff were extremely friendly and helpful. Definitely would come back to stay here again!","title":"Great location and friendly staff","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Carol B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Josefshof Wien. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer-Schrall\nGeneral Manager","created":"2017-08-30"}],"author":"Carol","lang":"en","created":[2017,8,28],"text":"I had a very pleasant room, on the "prestige" side that I much prefer. The staff was very helpful and courteous, and the breakfast at this hotel is very good. It is in a very convenient location. The only disadvantages here are: 1) the wifi continues to be slow and unreliable; and 2) there is no gymnasium or place to work-out.","title":"Very pleasant hotel!","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear David M.,\n\nThank you for taking the time to tell us about your experience at the Hotel Mercure Josefshof Wien Am Rathaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nElisabeth Neubauer","created":"2017-08-17"}],"author":"Dave M.","lang":"en","created":[2017,8,15],"text":"Great Location, Nice Shower. Bedding was old, Air Conditioner blew right down on the bed, Carpet has not that clean, Our balcony was of no value to us ...great if you were a smoker - nothing to see from there. WiFi was average in the lobby but really hit & miss from our room.","title":"Great location - Room was not great","score":60.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Eran D.,\n\nWe very much appreciate your comments regarding your stay at the Hotel Mercure Josefshof Wien Am Rathaus. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer-Schrall\nGeneral Manager","created":"2017-08-28"}],"author":"E. D.","lang":"en","created":[2017,8,6],"text":"Great","title":"Great","score":100.0,"trip_type":"family"},{"response_list":[{"text":"Dear Gillian H.,\n\nWe very much appreciate your comments regarding your stay at the Hotel Mercure Josefshof Wien Am Rathaus. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer","created":"2017-07-30"}],"author":"Gill C.","lang":"en","created":[2017,7,27],"text":"The hotel was great value for it's convenient location and quality. The bed was so comfortable and the breakfast choice and quality was far above any other we experienced during our 3 weeks away. Closing the bar courtyard at 10pm for us was a little early. 11pm would have been a bit more reasonable.","title":"Good location for museums and sightseeing","score":90.0,"trip_type":"couple"},{"response_list":null,"author":"Busiann","lang":"en","created":[2017,6,12],"text":"Enjoyed my stay here especially as close to excellent public transport. Hot breakfast selection could be improved as could the option of a restaurant.","title":"Good hotel close to public transport","score":80.0,"trip_type":"couple"},{"response_list":null,"author":"Goran","lang":"en","created":[2017,5,14],"text":null,"title":"Very pleasant stay.","score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,4,23],"text":"Very kind welcome upon arrival. I have stayed a lot of times at your hotel and am coming back in June.","title":null,"score":90.0,"trip_type":"friends"},{"response_list":null,"author":null,"lang":"en","created":[2017,3,11],"text":"Receptionists were professional and nice\nBreakfast is varied and delicious\nNice and clean room","title":null,"score":90.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2017,3,7],"text":"Very pleased with the location and the friendly staff. The room was nice and we'll cleaned. and the bathroom facilities in particular were pleasing. Though small the bar area was cosy and friendly with reasonable prices. It would have been nice to have tea/coffee making facilities in the room after a long days sightseeing. This is mentioned by way of feedback as a minor issue. Overall we were happy with our stay and would recommend your hotel to people visiting Vienna","title":null,"score":80.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2017,2,19],"text":"Excellent in all respects. Especially good was the welcome that both myself and my colleague received when we arrived on Tuesday evening. \nThank you.","title":null,"score":100.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,2,19],"text":"Very welcoming staff, our room was clean and spacious, staff were helpful, location of hotel was great, not too hard to find and I liked the fact it was down a quiet road.","title":null,"score":90.0,"trip_type":"friends"},{"response_list":null,"author":null,"lang":"en","created":[2017,2,13],"text":"I like the break fast. I'am not satisfied with the room service, they don't clean, they don't replace the used bath robe, they don't replace the broken glass and they don't even clean the floor after the glass was broken, they don't replace the used items even if you through them in the basket.","title":null,"score":40.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,2,6],"text":"Comfortable, classy rooms; friendly, helpful staff; generous (and agreeably late!) breakfast. Reservation and reception staff helped with special arrangements for my disabled mother, and by posting on a forgotten piece of luggage. The staff member on duty one night did try to help me when I wanted medical attention for my feverish 3-year-old; unfortunately the hospital address he gave me was wrong (actually the address of a pharmacy, which was closed) but fortunately by the time I'd driven there her temperature had gone down anyway. This probably saved me 100 euros in medical bills (!) but for future reference it would be good to check and update your list of medical establishments at the reception. All and all a most pleasant place to stay in Vienna.","title":null,"score":80.0,"trip_type":"family"},{"response_list":null,"author":null,"lang":"en","created":[2017,2,6],"text":"Everything was as expected, cleanliness, comfort, quietness, kind from the door......","title":null,"score":90.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2016,10,11],"text":"Nice hotel look, very good accessibility, breakfest fine, breakfest staff very polite , helpful, faST check-in, completely unaacepatble and arrogant check-out, esp. sapnish (name) guy. Parking is not easy.","title":null,"score":70.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2016,9,4],"text":"Nice clean room and very helpful staff, especially young lady that dealt with check out.","title":null,"score":80.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2016,8,13],"text":"Very friendly staff, good sized room, very clean throughout. Good central location. Fabulous stay Already recommended to a friend traveling to Vienna","title":null,"score":90.0,"trip_type":"friends"},{"response_list":null,"author":null,"lang":"en","created":[2016,6,16],"text":"Had a nice room (this time! 105). Friendly service, thank you for a pleasant stay.","title":null,"score":80.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2016,5,23],"text":"Very nice, friendly staff. Some even spoke Spanish, which was handy.\nNevertheless I believe you charged me twice for my last night, which I noticed in the web page of my bank in Colombia. I made a comment to your staff twice about this but you assured me the mistake had been cleared. I hope there is a space further in the survey where I can talk about this. Otherwise I'll e-mail you about it.","title":null,"score":90.0,"trip_type":"single"},{"response_list":null,"author":null,"lang":"en","created":[2016,5,19],"text":"It's was as perfect as usual when I'm staying there. Specially Mr. David Meixner is a very friendly, helpful and qualified person. And I will of course stay there on all my future trips to Vienna.","title":null,"score":100.0,"trip_type":"single"},{"response_list":null,"author":null,"lang":"en","created":[2016,4,4],"text":"I had two opportunities to stay this hotel during this trip.\nBoth rooms were clean, bright and comfortable.\nI really want to use this hotel when I have a chance to visit VIenna next time!","title":null,"score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2016,1,12],"text":"Clean and quiet room, as usual with this hotel, I liked it very much. But the room was very small, and both the room and the bathroom had really bad lighting. The dimmed lights in the room are very frustrating if you have to actually see anything clearly (looking for something in a suitcase, trying to read, checking clothes). In the bathroom it was very difficult if not impossible to do the make-up, despite the two mirrors available. The colours and the shadows were frustratingly unnatural. I wonder why designers and decorators rarely pay attanetion to the main role of lighting, that is functionality.","title":null,"score":40.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2015,12,30],"text":"The staff was very polite and prompt ! The accommodation was very satisfying as well as the food. The services were perfect contributing to a wonderful vacation. We thank you for your hospitality ! I do apologies for any spelling or grammar mistakes !","title":null,"score":90.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2015,12,28],"text":"During my trip I experienced technical problems with my car and the personnel was very helpful in assisting me to contact the support services in Austria (I only speak basic German) as the car needed to be towed. \n\nDespite the stress of the car issues, the stay was very pleasant and we enjoyed a good nights rest.","title":null,"score":90.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2015,12,20],"text":"Room large enough, cozy and clean","title":null,"score":70.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2015,12,14],"text":"Nice hotel in a good location. Room was fairly standard, cheap toiletteries, some public areas a bit worn, but generally all OK.","title":null,"score":80.0,"trip_type":"business"}],"reviews_distribution":[{"count":107,"stars":5.0},{"count":36,"stars":4.0},{"count":4,"stars":3.0},{"count":3,"stars":2.0},{"count":1,"stars":1.0}],"roundHalfUp":4.5,"totalReviews":151},"reviews":[{"author":"Kay P","avatar":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"date":"21/02/2018","description":"I found the staff more than helpful, service and cleanliness was first class. You do get the same choices for breakfast every day but there Is a variety of choices. We stayed in a priority room... only sparkling water available...no choice of still. Saying that I would stay again. ","name":"Beautiful Vienna","ownerResponse":{"author":"MercureJosefshof, Leiter Front Office at Mercure Josefshof Wien am Rathaus, responded to this review","id":"564577687","lang":"en","published_date":"2018-03-05T03:05:06-0500","text":"Dear Kay P,\nthank you for your fantastic review on TripAdvisor. We are very pleasad that you had a beautiful stay and you enjoyed our services. We very much appreciate your high appraisal of the staff, thank you! \nThe tap water in Vienna is one of the highest quality of the world, therefore we provide in the minibar only sparkling water. \nOnce again, thank you for your feedbacks and it will be a pleasure to welcome you back to our Hotel.\nKind Regards,\nDavid Meixner\nFront Office Manager","title":"Owner Response"},"partnerCrawlable":true,"partnerName":"trip","publishedDate":[2018,2,21],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Couples","trust":null},{"author":"johnsta1974","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/05/96/58/b5/johnsta1974.jpg"},"date":"25/12/2017","description":"The hotel is located near to Rathaus 5 minutes walk from the metro station. Stephansplatz is about 10-15 minutes walk from the hotel. The room is very clean and quiet. Although o renovation is needed to the single rooms. The breakfast is fantastic and the staff is very polite and helpful. Great experience. ","name":"Great Experience","ownerResponse":{"author":"MercureJosefshof, Public Relations Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"551473791","lang":"en","published_date":"2018-01-04T03:50:26-0500","text":"Thank you","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,12,25],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Business","trust":null},{"author":"4711ZwolfDrei","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/0f/7b/7b/5b/4711zwolfdrei.jpg"},"date":"21/12/2017","description":"very close to the city centre and nice locations (Spittelberg) for a reasonable price with very supportive staff - close to public transport and museums \nwhat do you expect more to enjoy a very nice city trip \uD83D\uDE01","name":"Top location - top service -_- top people","ownerResponse":{"author":"MercureJosefshof, Front Office Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"548825628","lang":"en","published_date":"2017-12-23T01:46:08-0500","text":"Dear 4711ZwolfDrei,\nthank you for your kind words - what could we expect more to receive such a beautiful review? :)\nWe are very pleased that you had a memorable stay in our Hotel Mercure Josefshof and we very much appreciate your appriasal of the location, the services and the staff.\nWe hope to see you soon again!\nMerry Christmas and Kind Regards,\nDavid Meixner\nFront Office Manager","title":"Owner Response"},"partnerCrawlable":true,"partnerName":"trip","publishedDate":[2017,12,21],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Couples","trust":null},{"author":"187henryk","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"date":"17/12/2017","description":"The Hotel needs to improve its Internet Access arrangement as it gets disconnected every 10-20 minutes and you have to re log in again, this has been so frustrated during our entire stay. Moreover, the checkout process at 7 am in the morning has been very slow. Other than these, it was a pleasant stay, the room was clean and comfortable, breakfast quality was high and the location was convenient.","name":"Leisure trip","ownerResponse":{"author":"MercureJosefshof, Front Office Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"548814165","lang":"en","published_date":"2017-12-23T00:26:58-0500","text":"Dear 187henryk,\nthank you for sharing your experience with us regarding your recent stay and we are really sorry that you had difficulties with the wifi service.\nI can ensure you that we have addressed and fixed this problem, the hotel has recently installed several new access points in order to provide better service. \nPlease accept our sincerest apologies for the delayed check-out service.\nDespite of your feedbacks we are glad that you experienced also positive points like the room, the cleanliness and the breakfast.\nWe hope to get the oppprtunity to host you again and better serve you in the near future.\nWe wish you a Merry Christmas!\nKind Regards,\nDavid Meixner\nFront Office Manager\n","title":"Owner Response"},"partnerCrawlable":true,"partnerName":"trip","publishedDate":[2017,12,17],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","score":"3.0","tripType":"Family","trust":null},{"author":"guyv214","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/62/avatar040.jpg"},"date":"09/10/2017","description":"Well located in the museum area in a quiet little street at night. The rooms are well equpped and comfortable. Free bottle of water in the freeze is appreciated. Very nice bathroom (furniture and quality of light) with shower Italian style. The breakfast is excellent.","name":"Quiet and confortable","ownerResponse":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"532616332","lang":"en","published_date":"2017-10-13T06:37:19-0400","text":"Dear guy214,\n\nthank you for your comments. We are happ, that you had a nice stay in Vienna and hope to welcome you again.\nBest Regards\nElisabeth Neubauer","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,10,9],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","score":"4.0","tripType":"Solo travel","trust":null},{"author":"Cathedral268","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"date":"30/09/2017","description":"WE stayed here for 4 nights and in September. The reception areas and the dining room are pleasant and comfortable. Some arrears upstairs need redecorating, it appears that some work is in progress. The staff, particularly at reception were extremely helpful and friendly. As an example one receptionist (Katalin), who was about to go off shift insisted that she would prepare some light food for us.\n\nThe hotel is in an excellent position to visit all areas of the old tow and the U Bahn is very handy. \n\nI have no hesitation in recommending this hotel for a city break,\n\nNorman White. \n\n","name":"The Friendly Hotel","ownerResponse":{"author":"MercureJosefshof, Front Office Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"529549727","lang":"en","published_date":"2017-10-03T07:25:19-0400","text":"Thank you","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,9,30],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","score":"4.0","tripType":"Couples","trust":null},{"author":"Donato G","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/6e/avatar051.jpg"},"date":"17/09/2017","description":"Old style rooms for a contemporary looking hotel. Weird but comfortable (nice bed).\nPersonnel top notch. \nVery close to public transportation and the very centre of the city.\nI stayed just one night and i didn't try breakfast. ","name":"Fast but good","ownerResponse":{"author":"MercureJosefshof, General Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"525746223","lang":"en","published_date":"2017-09-19T07:17:54-0400","text":"Dear Donato,\nthank from the team. May be next time you can spend more nights.\nBest Regards\nElisabeth","title":"Owner Response"},"partnerCrawlable":true,"partnerName":"trip","publishedDate":[2017,9,17],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","score":"4.0","tripType":"Business","trust":null},{"author":"Doug M","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/12/31/b5/ae/doug-m.jpg"},"date":"12/09/2017","description":"The hotel is very close to Rathaus and the Ring. With a Ubahn and Tram stop even closer. This makes the main group of sites almost on your doorstep. At the tram stop is Cafe Eiles with its fabulous atmosphere excellent food, coffee and cakes at reasonable prices. \n\nThe hotel is tucked away just around the corner in a quiet little street so noise is not an issue. It's lovely decor is most pleasing and the staff are very friendly and helpful.\n\nWe loved Vienna and the Mercure Josefshof Wien am Rathaus and hope to return again soon.","name":"A beautiful hotel in a great spot.","ownerResponse":{"author":"MercureJosefshof, General Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"525063409","lang":"en","published_date":"2017-09-17T01:33:15-0400","text":"Dear Doug M,\nthank you for your comments. We are happy, that you had a nice stay in Vienna and at the Mercure Josefshof Wien. Hope to welcome you again. Vienna is also very nice at wintertime with the christmasmarkets in December or at the ballsaison in January and February.\nHope to see you soon\nBest Regards from Vienna\nElisabeth Neubauer","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,9,12],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Couples","trust":null},{"author":"she58","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/5a/c0/3b/facebook-avatar.jpg"},"date":"31/08/2017","description":"Very central to main to tourist attractions. Its location meant the car could be parked and everything was accessable by foot. Staff and hotel facilities were great which made a extremely comfortable stay. ","name":"Fantastic location","ownerResponse":{"author":"MercureJosefshof, Guest Relations Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"520680612","lang":"en","published_date":"2017-09-03T01:54:27-0400","text":"Dear guest,\nthank you for your comments. We are happy, that you enjoyed your stay.\nBest Regards\nElisabeth","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,8,31],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Couples","trust":null},{"author":"Lee O.","avatar":null,"date":"30/08/2017","description":"We loved this place. Perfect location close to everything and various transport options. The rooms may be a little on the smaller side, but the bathrooms are amazing! Great beds, nice towels and amenities. Staff were extremely friendly and helpful. Definitely would come back to stay here again!","name":"Great location and friendly staff","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-08-30T12:00:00+0000","text":"Dear Lee O.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Josefshof Wien. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer-Schrall\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,30],"ratingImageUrl":null,"score":"5.0","tripType":"couple","trust":"trust"},{"author":"Carol","avatar":null,"date":"28/08/2017","description":"I had a very pleasant room, on the "prestige" side that I much prefer. The staff was very helpful and courteous, and the breakfast at this hotel is very good. It is in a very convenient location. The only disadvantages here are: 1) the wifi continues to be slow and unreliable; and 2) there is no gymnasium or place to work-out.","name":"Very pleasant hotel!","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-08-30T12:00:00+0000","text":"Dear Carol B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Josefshof Wien. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer-Schrall\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,28],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"Dave M.","avatar":null,"date":"15/08/2017","description":"Great Location, Nice Shower. Bedding was old, Air Conditioner blew right down on the bed, Carpet has not that clean, Our balcony was of no value to us ...great if you were a smoker - nothing to see from there. WiFi was average in the lobby but really hit & miss from our room.","name":"Great location - Room was not great","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-08-17T12:00:00+0000","text":"Dear David M.,\n\nThank you for taking the time to tell us about your experience at the Hotel Mercure Josefshof Wien Am Rathaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nElisabeth Neubauer","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,15],"ratingImageUrl":null,"score":"3.0","tripType":"couple","trust":"trust"},{"author":"E. D.","avatar":null,"date":"06/08/2017","description":"Great","name":"Great","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-08-28T12:00:00+0000","text":"Dear Eran D.,\n\nWe very much appreciate your comments regarding your stay at the Hotel Mercure Josefshof Wien Am Rathaus. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer-Schrall\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,6],"ratingImageUrl":null,"score":"5.0","tripType":"family","trust":"trust"},{"author":"Gill C.","avatar":null,"date":"27/07/2017","description":"The hotel was great value for it's convenient location and quality. The bed was so comfortable and the breakfast choice and quality was far above any other we experienced during our 3 weeks away. Closing the bar courtyard at 10pm for us was a little early. 11pm would have been a bit more reasonable.","name":"Good location for museums and sightseeing","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-07-30T12:00:00+0000","text":"Dear Gillian H.,\n\nWe very much appreciate your comments regarding your stay at the Hotel Mercure Josefshof Wien Am Rathaus. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nElisabeth Neubauer","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,7,27],"ratingImageUrl":null,"score":"4.5","tripType":"couple","trust":"trust"},{"author":"peter_merckaert","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/99/avatar025.jpg"},"date":"15/07/2017","description":"Hotel is OK\nBreakfast also except orange juice that is a chemical nightmare.\nLocation near the Rathaus and near metro is very good\nService friendly but not very warm.\nPrice was OK compared to the global average price in Vienna\n\n","name":"Nice location","ownerResponse":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"502795991","lang":"en","published_date":"2017-07-17T05:24:09-0400","text":"Thank you","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,7,15],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","score":"3.0","tripType":"Business","trust":null},{"author":"Busiann","avatar":null,"date":"12/06/2017","description":"Enjoyed my stay here especially as close to excellent public transport. Hot breakfast selection could be improved as could the option of a restaurant.","name":"Good hotel close to public transport","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,6,12],"ratingImageUrl":null,"score":"4.0","tripType":"couple","trust":"trust"},{"author":"Astrid R","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/7a/avatar061.jpg"},"date":"11/06/2017","description":"Good location for visiting all the sights, either on foot or via public transport. The hotel website description of rooms etc. was very accurate. We had a standard room overlooking courtyard which was very peaceful and although dated was perfectly acceptable. All in all we had a very enjoyable stay, staff were friendly an approachable.","name":"City break","ownerResponse":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"492397765","lang":"en","published_date":"2017-06-12T02:54:18-0400","text":"Dear Astrid R,\nthank you for your comments. We are very happy, that you had a pleasant stay in Vienna. \nRegards\nElisabeth Neubauer","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,6,11],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","score":"4.0","tripType":"Couples","trust":null},{"author":"rogeraA9136UR","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/9d/avatar.jpg"},"date":"01/06/2017","description":"I found this a reasonable but very expensive hotel in a quiet district of Vienna located behind parliament. \nLocation was quite convenient with a metro not far and main sights walkable. \nSome reservations about the hotel were:\n1. The lack of a good bar area that served bar snacks and bar meals. My mid-afternoon arrival unfortunately on a public holiday (a Thursday) meant I had a difficult hunt to find just a sandwich. \n2. I am used to coffee and tea facilities but the hotel wanted 20 Euros a day extra. Empty mini bar so couldn't even get a snack or drink from that. \n3. Stupid toilet roll dispenser that refused to discharge a new roll in the middle of the night. \nWhy on earth such a cost cutting exercise has been adopted by Accor hotels I don't know. \nThis was supposed to be nearly a first class hotel. \nI beg to differ. \n4. Stupidly small location for coffee machine in smallest part of restaurant meant nobody could move in that particular area as food was on the other side which meant we had people traffic problems. \n5. There is a trip hazard going into one entrance of the restaurant which I didn't see and luckily pitched forward onto a member of staff. I saw the thin yellow/black tape afterwards which wasn't much help. \nIt should be sloped off. Lazy estate management. \nHowever I had a lovely trip to Vienna none the less but would consider staying elsewhere for the price. 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The location was brilliant, near enough to walk into the city (or get the underground) but far enough away so that it was very peaceful. It is about a 3 minute walk to the underground station and no more than 10 minutes walk to the Volks Park. The staff were lovely. Around the hotel there are a few bars and cafes with outside seating to enjoy the sunshine.","name":"Excellent hotel, brilliant location and lovely staff","ownerResponse":{"author":"MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review","id":"486768167","lang":"en","published_date":"2017-05-23T01:45:50-0400","text":"Dear kenny212,\nthank you! We are happy, that you had a pleasant stay in Vienna.\nBest Regards and hope to welcome you again\nElisabeth","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,5,22],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Couples","trust":null},{"author":null,"avatar":null,"date":"23/04/2017","description":"Very kind welcome upon arrival. 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