Facts and figures

In 2014/15, ESTA answered 2,413,335 calls for assistance, representing a call every 13 seconds or an average of 6612 a day. This was an increase of 0.3 per cent in the total number of calls taken compared with the previous year. The total number of events dispatched grew to 2,047,994, an average of more than 5600 each day or one every 15 seconds.

9,848,996

Our role

"Only call triple zero (000) if you need emergency help from police, fire or ambulance"

We prefer the phrase "triple zero" over "triple oh" because of potential confusion when using alphanumeric keypads which could cause people to incorrectly dial "666" in an emergency, not triple zero (000).