If you are located in a DHL remote area (A remote area is an area that is far away from a DHL distribution centre), we will send your order through standard post. There is a Mail delivery option available for shipments up to 2kg which costs 14.99$ per order. Express delivery is available, which costs an additional 22.99$ per order. This applies to some regions in countries that are outside U.S. To check if your post code is located in a DHL remote area please visit DHL website by clicking here.

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at dhl.com to track your order. If you haven't received an email from us, please check your spam folder.

The quality of the final product is very important to us, which is why we use the latest equipment and special 2mm (0.08”) blue jigsaw puzzle cardboard (ESKA GRAPHIC BOARD). For plastic puzzles, we use 2mm (0.08”) thick plastic, for wooden puzzles we use 5mm (0.2") thick plywood, for magnetic puzzles we use plastic with magnetic surface which is 2mm (0.08”) thick and cutting knives that are specially made for our needs to give you the best results!

To check your photo resolution, locate the photo file on your PC, click it with the right mouse button, select "Properties", then select "Details" and then scroll down to dimensions , and you will see the size of your image (in pixels).

To check your photo resolution, locate the photo file on your Mac, click it with the right mouse button (or Cmd-I on the keyboard), select "File Info" then select "More Info", and you will see the size of your image (in pixels).

Yes, you can, but when searching for photos online, please search for high-resolution images. Please note that you take full responsibility for any copyright infringement. Photos downloaded from Facebook are not suitable. Please look for the original image.

We promise never to share or sell any of your personal information with any third party, person or website. The only information we require is that which is necessary to process your order efficiently. Everything else is voluntary. Only senior, authorized personnel have access to system accounts.