Frequently Asked Questions

Can I use the themes on multiple sites?

Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes to.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

What are Photoshop Files?

Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme’s design in some way.

Can I upgrade after signing up?

Yes, you can upgrade at any time after signing up. When you log in as a „personal“ subscriber, you will see a notice regarding your current package and instructions on how to upgrade.

Can I use your themes with WP.com?

Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.

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If we didn’t answer all of your questions, feel free to drop us a line anytime.

Related Case Studies

Product Features

Advanced Page Builder

Divi will change the way you build websites forever. The advanced page builder makes it possible to build truly dynamic pages without learning code.

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Key Elements

The builder comes packed with tons of great modules, and more are on the way! Combine and arrange them in any order. The possibilities are countless.

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Target Audience

Divi’s layout has been designed with mobile devices in mind. No matter how you use it, and no matter how you view it, your website is going to look great.

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Strategy

Divi is here to stay, and you can rest easy knowing that our team will be updating and improving it for years to come. Build on top of a powerful foundation.

Advanced Drag & Drop Builder

The Divi Builder was made with user experience at the forefront of its priorities. The way it is broken up into sections, rows, columns and widgets, really allows you to understand and edit the structure of your page. Your editing controls are pulled out of the main content area so that you get a clear and concise representation of how your modules fit into your page layout.

Fully Responsive Layouts

We know that your website needs to be accessible and readable on all devices. We made Divi fully responsive so that your designs look great no matter what. With the builder, you design your desktop website, and we make sure that Divi does the heavy lifting for you.

Product Feature

Divi Ships with a tone of great premade layouts to get you started with a homepage, a portfolio, an eCommerce Storefront, and much more! Check out the theme demo to preview a few of these premade layouts. We’ve even realeased layout packs along the way for portfolios and business focused websites.

Product Feature

Divi Ships with a tone of great premade layouts to get you started with a homepage, a portfolio, an eCommerce Storefront, and much more! Check out the theme demo to preview a few of these premade layouts. We’ve even realeased layout packs along the way for portfolios and business focused websites.