Switch to version 4

What is JotForm?

JotForm is a freeonline form builder which helps you create online forms without writing a single line of code.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

lindsayjayecox

Asked on October 30, 2017 at 02:29 PM

Hello, I am trying to switch to version 4.0, i am currently on the free plan and am looking in my settings and don't see where I can do that. is it not possible with this plan?

Sorry, are you looking for your my account settings? If yes, you can access it by clicking your account icon found on the top right corner of the page or you can click this link https://www.jotform.com/myaccount/.

Also, as far as I know, all users are now transferred to version 4. I also checked your account and you are now on version 4.

If you encounter any problems, just let us know here.

lindsayjayecox

Answered on October 30, 2017 at 03:43 PM

Yes I did look through there and it doesn’t say anything.Are you sure? Im asking b.c i know the input table is now switched to the matrix and I don’t see that when I go to edit. Lindsaylindsayjayephotography@gmail.com248.798.2565...

JotForm Support

david

Answered on October 30, 2017 at 04:19 PM

I believe you are currently using version 4. If you are referring to version 3, that version has been disabled and is not longer available. Input table should be shown as Input table, it is not longer referred to as a Matrix field.