Provides Situational Awareness support to the Comm Mission Director to including updating reports, pass down documentation, master station logs, monitoring chat rooms and communicating ongoing impacts to service operations.

Leverage Enterprise Mgmt. tools and analytics to correlate service impacts, service availability, service capacity, SLA conformance, and other service related trends.

Support incident/problem management resolution activities to include technical exchange meetings, after action reports, major incident response, daily service incidents, and escalation to the problem management team.

Must possess current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition, must attain the required ITIL Foundation v.3 and ITIL Service Operation Intermediate Certification within sixty (60) days of Hire Date.