Healthcare

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Client Testimonials

"We are able to contact more patients in a more cost-effective manner than before. And we installed the platform in under 45 days compared to a traditional system deployment which would have taken six to nine months."

The healthcare industry is being forced to innovate across the board to keep up with rising expectations for patient care and member services. Today’s healthcare contact centers are tasked with improving the patient/member experience to create better outcomes while simultaneously improving efficiency to drive down operational costs.

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Cloud Software for Healthcare Organizations

For providers, ranging from general practitioners to large hospital networks and systems, patient engagement is a key initiative. Effective, proactive patient communications are a critical part of the providers’ efforts to increasing patient involvement, reducing costs of providing care and managing overall population.

Maintain Compliance With Evolving Healthcare Regulations

We help our healthcare customers design solutions that ensure compliance with HIPAA and other industry standards most important to their businesses.

Multichannel Experience For Members/Patients

Patient and member communications preferences have changed and healthcare organizations must adapt to new channels like chat, email, social, and mobile.

Self-Service With Interactive Voice Response (IVR)

Give patients the ability to self-serve for simple information requests, scheduling, and billing inquiries, while enabling them to connect to a live agent for more difficult requests.

Better Revenue Management

Increase the efficiency of your billing and collections staff while providing a more pleasant experience for the patient.

Outstanding Member & Patient Experiences

With inContact, unique member and patient service strategies are at your fingertips. Now, your organization can engage with existing members and patients in a way that allows you to outshine the competition.