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uk.telecom.broadband (UK broadband)(uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

On Fri, 2 Jul 2004 23:42:39 +0100, chris wrote:
On Fri, 2 Jul 2004 22:47:56 +0100 and in article tHkFc.1732$Fc7.374842
, PlusNet Support said...
: "Road_Hog" wrote in message
: ...
: BT have reduced the regrade fee to £11.75 or thereabouts.
:
: Plusnet stills seems to be charging £60 - £70. When are they going to
: reduce
: prices?
:
:
: The regrade fee is currently £41.13 for an annual contract, when you are
: increasing the speed of your connection.
:
How come my friend, who has just joined plus.net on a 12 month annual
contract, had to pay £58 for his activation fee?! He is on your 512k
home product - £22 p/m iirc. I thought plus.net waived the activation
fee?

Hi there,

The activation fee is still applicable for customers. BT still charge
for line activation and we have to reflect that to our customers. If
BT reduce this we would certainly look at reducing it, but until then
we are unable to subsidise the cost.

"chris" wrote in message
...
On Sat, 03 Jul 2004 09:31:52 +0100 and in article
, PlusNet Support said...
: The activation fee is still applicable for customers. BT still charge
: for line activation and we have to reflect that to our customers.

But, correct me if i'm wrong, your contract is for 12 months is it not?
If this is the case, then why is the activation fee not waived like a
lot of your rivals do? It's a shame that such a competitive ISP like
plus.net cannot do something about this activation fee, especially as
you rope people into 12 month contracts!

"Road_Hog" wrote in message
...
Regrade fee is £41.13 for an annual contract. I'm on monthly, does that
mean
it will cost more? If so how much extra does BT charge for regrades if
your
customer goes on monthly contract?

"Road_Hog" wrote in message
...
Regrade fee is £41.13 for an annual contract. I'm on monthly, does that
mean
it will cost more? If so how much extra does BT charge for regrades if
your
customer goes on monthly contract?

BT charge the same. If an ISP charges more thats an issue for them.

Are you listening Plusnet?

I shall be upgrading to 1Meg within a week. I will not be paying £41.13 as I
have already paid £70.00 activation fee in May.

"Road_Hog" wrote in message
...
Regrade fee is £41.13 for an annual contract. I'm on monthly, does that
mean
it will cost more? If so how much extra does BT charge for regrades if
your
customer goes on monthly contract?

BT charge the same. If an ISP charges more thats an issue for them.

Are you listening Plusnet?

I shall be upgrading to 1Meg within a week. I will not be paying £41.13 as I
have already paid £70.00 activation fee in May.

"Dave Mason" wrote in message
...
On Sun, 4 Jul 2004 00:07:09 +0100, chris wrote:
Exactly. Plus.net will lose business because of their decisions.

If you choose your ISP only on price you will always be disappointed.

It is not a choice on price. I have already paid an activation fee two
months ago. I wish to upgrade i.e. pay more money.

BT have dropped their charges over a month ago to £11 + vat, Plusnet are
still quoting £41 for a yearly contract, which suggest that the monthly fee
is more (the activation fee is and if the regrade fee isn't, why mention
yearly in the post)

So, lets sum it up, I'm a customer who wants to pay more money each month,
but doesn't want to get ripped off on the upgrade fee of £50+ when BT have
dropped their price to £11.

Hows that choosing my ISP on price? I just want the price cut for the
regrade fee, passed on to me and not to be gouged to stay on monthly
payment.