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Friendly and helpful staff but amenities not so great.

We had reservations for a week. After arriving in our room, we discovered that we had no access to wi-fi. After multiple phone calls, we were instructed to bring our computer with us to "try" several other rooms. After three failures, we were moved from the third floor to the first floor. No problem at all with wi-fi in that spot. However, the comfort of the beds left a lot to be desired. Stayed one night but decided we needed to find a different hotel. Ate continental breakfast in the cabana. It was very, very good. When we informed the staff we had decided to check out early, they were extremely helpful and kind. It may be great if you are not as dependent on wi-fi as we are and if you have younger bodies that can tolerate the beds.More

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Room Tip: We were unable to get wi-fi access on the upper floors; no problem with first floor.

Stayed: February 2013, traveled with family

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Ask Jill813 about Best Western Encinitas Inn & Suites At Moonlight Beach

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Cbelt, Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this reviewResponded February 11, 2013

Dear Sir,

Thank you for writing a review about your experience here at Best Western Encinitas. First of all we are very sorry the internet service caused so much trouble during your stay. I do remember speaking with you upon your departure. It does please us that all thestaff were friendly and accomodating. We are also glad you did enjoy our deluxe continental breakfast. We do have 24 hour tech support for our wireless provider. We do like to be able to resolve such issues immediately. Thank you for choosing Best Western Encinitas. Should you decide to return to the area again, please give me a call and I will ensure a great stay.

Christina Beltran 760-942-7455

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We had a great stay and the staff treated us well. They were helpful and prompt. The problem is the manager. He didn't return my call when I returned home and discovered we had left an item (which I was told they had found). I'm still waiting to hear from them.

Stayed: February 2013, traveled with family

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Review collected in partnership with Best Western

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Ask mustangQuartzHill about Best Western Encinitas Inn & Suites At Moonlight Beach

Thank mustangQuartzHill

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Cbelt, Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this reviewResponded February 10, 2013

Hello Valued Guest,

I am glad you had a great stay. It is good to hear that the staff was attentive and prompt. In regards to the item that was lost, I would like to help. I am sorry you did not get a call back. Can you please tell me the item that you had misplaced and were told that was recovered? I will ask the Housekeeping manager about this. We have returned many items lost to their owners. We do label and date items lost.. Can you please call me and I will assist you personally. We will take care of this matter and resolve it for you.

Christina Beltran 760-942-7455

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Management and Staff are amazing! Always with smiles on their faces. Morning coffee is delicious as well as the pastries! Yum Yum! Great location to walk anywhere on the 101 (Downtown Encinitas). Easy access to Interstate 5. The rooms are very nice. They even have a refrigerator and microwave at no charge! (FYI: Hilton charges for a refrigerator-at least they do in Anaheim).Okay, so Encinitas is your stop? Best Western is your home away from home! Have a great time!

Stayed: September 2012, traveled with family

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Ask Michele L about Best Western Encinitas Inn & Suites At Moonlight Beach

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Cbelt, Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this reviewResponded February 7, 2013

Dear Michele

Thank you for such a wonderful review. We pride ourselves in serving our guests. It is great to hear your appreciation, to know that we are doing our job. Encinitas is a very special place in San Diego county. It is the best kept secret in the area. We do offer comfortable, clean and safe accomidations. Best of all, all our rooms have private balconies with either ocean views or park views.

We look forward to you returning to our hotel again to welcome you back to our hotel family.

Christina Beltran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Perfect location for us as we travel from Tucson to Anaheim once or twice a month. Always accommodating customer service from every front desk representive. The rooms are very clean and spacious.I sleep my best sleep at this property on the most comfortable bed. You can walk to the beach and local resturants.The view from the room is great too.We recommend this hotel to everyone.

Room Tip: Higher floors have the very best views!

Stayed: January 2013, traveled on business

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Ask Debbie B about Best Western Encinitas Inn & Suites At Moonlight Beach

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Cbelt, Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this reviewResponded February 13, 2013

Dear Valued Guest,

Thank you so much for the wonderful review and recommendation. We are so pleased that you enjoyed our hotel. We take pride in our property with the location to the beach and how clean and spacious the rooms are. We thank you for your continuous business and we look forward to serving you again soon.

Thank you

Christina Beltran 760-942-7455

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The Best Western Encinitas was recommended along with another hotel for a family affair. We chose BWE because the customer service representative, Kimberly, was very helpful with the special need of a handicap room. Upon arriving Isaiah was very helpful in accommodating us with two non-handicapped rooms. The staff was unbelievably helpful & friendly. I would highly recommend this hotel...added bonus not far from the ocean. Manager on site, Jim, was also available if needed. Friendly, friendly, friendly

Stayed: January 2013, traveled with family

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Ask Debbie P about Best Western Encinitas Inn & Suites At Moonlight Beach

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Cbelt, Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this reviewResponded January 29, 2013

Dear Debbie P

We want to thank you first of all for writing such a wonderful review. It is our pleasure to serve our guests. All the staff do pride themselves on their job and the main focus is customer service. We sincerly care for the needs of our guests and will do all we can to make each and every guest happy. It was wonderful to have you and your family stay with us. The location of this property three blocks away from Moonlight Beach and the Historic Downtown Encinitas. A true hidden gem. We look forward to seeing you here at the hotel once again.

Thank you very much

Christina Beltran 760-942-7455

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My mom and I have stayed at this hotel for the past 3 years and its always great. its right up the road from the beach. It has a very good complimentary breakfast. The pool and hot tub are always very clean as are the rooms. the rooms are very spacious and clean. the staff is very friendly. i couldnt imagine a summer without staying here. very relaxing.

Stayed: July 2012, traveled with family

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Ask SurfingxIsxLife about Best Western Encinitas Inn & Suites At Moonlight Beach

1 Thank SurfingxIsxLife

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Cbelt, Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this reviewResponded February 4, 2013

Dear SurfingxIsxLife

Thank you so much for taking the time to write such a wonderful review. We are so pleased you had a wonderful vacation and we appreciate your repeat business. The location of the hotel is perfect for going to the beach or walking to the Historic Downtown Encinitas. We look forward to seeing you next year!

Thank you for being our guest.

Christina Beltran

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.