Tuesday, December 15, 2009

Hubble vs. Mars Rover which is your client?

Messaging is the final frontier and always will be. IM, email, voice, chat, video, but still messaging or in the words of Pink Floyd and Stephen Hawking... Keep Talking. Without communications we would not be very collaborative now would we? So why don't we take better care of it?

Based on some posts and discussions, let's look at this from a completely different view....Space.

Out in space, NASA sent some objects to learn about the galaxy and planets. One they continue to fix, maintain, update, clean the other they left to die, once it finished it's goals.

By the way the greatest motivational posters can be found on this site, Trekkies indulge.

The Hubble telescope sits floating in space above the Earth taking photos and other great images of the world.

NASA has had the shuttle send up new glasses, power, various add-ons and improvements. Basically it serves a great purpose and the powers that be want to keep paying for it and enjoy the benefits from it.The Mars Rover, while personally much cooler than the Hubble, was sent on a lonely mission to seek out the red planet and map it, test it, experience it. Sadly it took a few tries but there it is, barely hanging on for life.

No updates coming, no antennae fix, no power pack update, no booster to send it back home even! It's on a clear mission to die a slow and not so painful death most likely. But maybe the solar wings will keep it humming, who knows.

Do you see your clients this way? Do you present this to customers stuck on Exchange 2000 or 2003? If you can not spend the money on a solution that continues to enhance your business then you are inevitably waiting for the day when the power pack gives it up.

What will you do then? It's cold in space and no one can hear you scream, but you work in IT or are the executive in charge and reading this. What will you say when you reach this point? Here's a hint, better have a huge budget available because emergency repairs always cost more than a fresh new system or one which is properly maintained.