Thanks for your post, if this is still happening please can you action as below (these options are now showing in the FAQ's area):

1. Open "about:support" page in FireFox (copy "about:support" into address bar and press enter).2. Click on "Copy text to clipboard" button.3. Open notepad.4. Paste there the text you just copied.5. Save file.6. Send this file to Property-Bee support.