At Nemours, “family-centered care” means putting your child and family first in everything we do. To help us make meaningful improvements for all of the children we see and their families, we rely on our family advisory councils to help create new services, streamline our processes, and even weigh in on who we hire and how to build a better place to care for children.

About Our Family Advisory Council (FAC)

At the heart of family-centered care is the belief that when kids, families, and health care providers work together, our children get the best care possible.

Our FAC is made up of a diverse group of families and Nemours Associates (employees) who have intimate experience with many of the inpatient and outpatient services available at duPont Hospital for Children. It’s our goal to develop and foster partnerships among children, families, and providers by:

Advising

assist in planning, evaluating, and implementing policies, programs,
and services

offer trusted advice and resources for children, families, and Associates

Empowering

provide information and education to kids and families

assist in staff education and professional development

encourage family involvement in hospital committees, task forces, and
work groups

Advocating

promote the diverse needs of families caring for children with chronic or complex medical conditions

What We Do

Since 2005, FAC has been actively involved in developing and enhancing our family-centered care. We play key roles advocating for, advising, and educating our staff and families on a variety of important issues. Some of our group’s most prominent projects have included:

Providing input for family-friendly features for our hospital Expansion – to help create a comfortable “home away from home” for our patients and families

Managing the Family Resource Center addition – giving families a place to rest, do research about their child’s condition, conduct business, cook, shower, and sleep

Helping to bring the onsite Outpatient Pharmacy to life – offering families and staff convenient access to prescription and over-the-counter medications

Developing a family badging program – making it easier for families to visit their children during an extended hospital stay

Beginning a safety program – using wrist bracelets with medications and procedure tag alerts

Family as Faculty Committee: Recruits and trains families to help teach medical students, resident physicians, interns, and staff about caring for a child in the hospital – from the family’s perspective

Marketing Committee: Promotes council/activities to children and families, as well as the staff and the community

How Can I Join?

Joining the FAC includes an application and an informal interview process. Please download our brochure, fill out
the attached application, and either drop it off at the
Volunteer Office located in the main lobby (between the gift shop and cafeteria) or mail it in, and we’ll contact you as soon as possible.

FAC members meet monthly on every fourth Tuesday from 5:30 to 8 p.m. But you don’t have to be a member to serve on a committee or participate in a project. Contact us and we’ll be happy to find a perfect place for you.

Family Voices: FAC Newsletter

Family Voices, a newsletter published by the FAC and Nemours staff, is filled with information about hospital projects and initiatives, and helpful health and wellness tips for kids.