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Return Policy

Return policy: Please contact us at sales@4thegrill.com within 3 days of receiving your order to report any problems with your order or items damaged in shipping. No damage claim can be considered if the carton is not listed as damaged when signed for at time of delivery. You will be solely responsible for return shipping charges unless otherwise noted. Please return items within 30 days of purchase, no returns will be accepted 60 days after the order was shipped.

Shipping errors: In the unlikely event that you receive the wrong product in your order, contact us the day your order arrives and we will get corrected A.S.A.P. without any hassles or additional charges.

Good merchandise returns: Any item returned new and opened may be subject to a 10% restocking fee if the packaging is damaged. If an item is new in an unopened package it may be returned without a restocking fee.

Defective products: We stand behind all of the products we sell, in the unlikely event that you receive a defective product it may be returned without penalty. However, any item returned to us that looks used will not receive any credit .

Credits: 4theGrill LLC will never issue a credit that amounts to more then the total amount of the order.

Unfortunately we cannot accept returns of any personalized products under any circumstances.

Return Instructions:

Please include the order number and reason for the return inside the package. Our shipping address.