SUPRA keys & lockboxes are available at both the Metairie & Mandeville office. The eKey allows you to access SUPRA Lockboxes and keep track of the LockBoxes it has opened. eKeys require a $50 activation fee (this does not apply to upgrades/downgrades) plus the monthly service fee. The eKEY is a mobile service that you lease from SUPRA.

A lockbox is a device affixed to a property containing keys to gain access to the property being marketed by a REALTOR®. Other REALTORS® are authorized under certain conditions to open these lockboxes under terms specified by the listing broker. It is only accessible through the use of an eKEY. You are advised that using any lockboxes other than these SUPRA lockboxes will not permit you to put an "L" (lockbox) in the "shown by" field in the MLS. Use of other boxes may expose you to individual liability. This is so, if obtaining permission for the placement of the lockbox from the homeowner, they assume that your lockbox is compliant with the new technologies offered by our system. Thus, if you use a lockbox other than the SUPRA lockbox, it is advisable for you to inform the homeowner as well as obtain a hold harmless agreement from them.

How do I get a Lockbox?

SUPRA lockboxes are available for purchase Monday thru Friday, 8:30am till 5:00pm at our Metairie office and Monday thru Friday, 9:30am till 3:00pm at our Mandeville office. The price for each lockbox $100 plus tax. We do not buy back lockboxes.

Lockbox Transfers

Lockboxes may be transferred from one member to another with GSREIN. Please complete and return a Lockbox Transfer Form to transfer your boxes to a new owner. You can return the form via fax at (504) 888-1812 or email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

What if a Lockbox is Stuck on a Property?

If you have a lockbox that is stuck on a property, trying the following:

1. Lift up on the key container to remove pressure from the shackle while opening.

2. To release the shackle remember to PUSH DOWN then PULL UP to release the shackle.

3. If the box is located in direct sunlight, shield the sensor on the lockbox from sunlight to make sure there is no interference.

4. Make sure that you have turned on the box by pushing up on the bottom of the key container. A red, flashing light on the front of the box indicates it is on.

5. Call SUPRA Support at 1-877-699-6787. They may be able to provide further suggestions and/or identify the box as defective. If they identify the box as defective obtain a reference number for replacement.

After trying these steps, you may submit a request to have a locksmith remove the box from the property. Once the box is returned to GSREIN we will test the box to determine if the box is in fact defective. If the box is defective then we will issue you a replacement box. If the box is cut from the property and is NOT defective, or if the locksmith is dispatched and there is no box on the property as defined in the request, then you will be charged to cover the cost of the locksmith ($75-$150), and may have to purchase a replacement shackle in order to place the box back into service.

You can return the form via fax at (504) 888-1812 or email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Use your smartphone as your lockbox key. The eKEY application uses your phone's wireless communications so you can do business anywhere. There are 2 services available with the eKEY: Basic & Professional.

eKEY Fees

Basic Service, $14.55 plus tax per month(automatically taken out of your checking account or charged to your credit card by SUPRA every month)

Turns your smartphone into a lockbox key

Enables you to program Lockboxes, change shackle codes & set specific showing hours

Send & receive real-time information such as showing notifications

Manage lockboxes & track them by MLS ID, address & lockbox number

Browse SupraWEB on your smartphone

Send showing feedback while still at the house with the potential buyer

Professional Service, $26.28 plus tax per month(automatically taken out of your checking account or charged to your credit card by SUPRA every month)

Turns your smartphone into a lockbox key & does everything that the Basic Service does plus more

Enables you to view and search detailed listing information stored on the smartphone

Search & view a list of agents in your MLS

Create profiles for each of your clients

Integrated links to Google Maps mapping service show the listing on a map and provide turn by turn directions

Please note you must have a compatible device to have an eKEY. Internet data service is also required for the eKEY application to function.

Obtain an eKEY

eKEYS are issued Monday thru Friday, 8:30am till 5:00pm at our Metairie office and Monday thru Friday, 9:30am till 3:00pm at our Mandeville office. You will need to download the application to your phone before the service can be activated. The application is called "supra ekey". It can be found in your phone's app store.

How do I move my eKEY to different device/phone?

First, you will need to install the "supra ekey" application on the new device/phone. After installing the application, you will need to get a new "Authorization Code" for the new device/phone. You can contact or visit our office during normal business hours for an authorization code. You can also contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and request an authorization code or login to SUPRAWeb 24/7 at http://supraweb.suprakim.com.

How do I cancel my eKEY service?

You can contact our office Monday thru Friday, 8:30am till 5:00pm at (504) 885-3200 to cancel your service over the phone. Also, you can contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and cancel your service over the phone. Please make sure you take care of any outstanding balances with SUPRA.

****Note: We will not cancel your eKEY service without your notification.****

Where will my eKEY work?

Jefferson Parish

Orleans Parish

St. Tammany Parish

St. John Parish

St. James Parish

St. Charles Parish

Plaquemines Parish

St. Bernard Parish

Tangipahoa Parish

Lafourche Parish

Washington Parish

East Baton Rouge

West Baton Rouge

Ascension

Livingston

East Feliciana

West Feliciana

St. Helena

Iberville

Pt. Couppe

How do I get access to other areas?

Please contact the board for the area you wish to access and see if they allow our members access to their lockboxes. If they do allow access, ask for their procedure to "co-op" your key.

Support for your Xpress keys, eKeys and BTLE Lockboxes can be found two ways; Monday - Friday call the Metairie Office 504-885-3200 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Hours 8:30 a.m. - 5 p.m. OR Mandeville Office 985-882-8521 or email This email address is being protected from spambots. You need JavaScript enabled to view it.