Terms & Conditions

Your reservation is guaranteed until on the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.

We require a valid credit card at the time of booking. Full payment is taken upon booking. Please be advised that there is a surcharge on all Visa, Master Cards and American Express of 1,0%. This is a Merchant Fee that is mandatory. Diner Cards will remain at 3% and Chinese Union Pay at 1,5%.

If the credit card provided at time of booking is not present at time of check-in and you wish to pay for the accommodation and/or for incidentals, a charge back form / credit card authorisation form will need to be completed and sent to the hotel prior to the Guest arrival. Please email info@vulcanhotel.com.au.

Please note that we require a $50 pre-authorisation on check in together with a valid Photo Identification. This pre-authorisation amount is ‘frozen’ on your account during your stay. Once your account has been finalized, the remaining amount is released back into available funds. If the amount held is from an Australian Bank, this process can take up to five (5) business days while International Banks can take up to several weeks.

If a $50 pre-Authorisation cannot be provided, a $200 cash deposit is required. This also means that you will be required to pay for any room service and additional charges in cash before you receive them. The bond is refunded at the time of check out less incidental charges.

You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.

VULCAN HOTEL HAS A STRICT NO PARTY POLICY. ONLY THE REGISTERED NUMBER OF GUESTS WILL HAVE ACCESS TO THE ROOM.

CAR PARKING:

Secure car parking is available in the nearby UTS Car park in Thomas Street. We have a special negotiated rate of $20 per 24 hours. Car parking cannot be reserved at time of booking. Should the car park be full please ask the front desk for the closest parking option.

The car park operator is not liable for any damage. Maximum height clearance is 2.1 meters.

CANCELLATION POLICY:

Our check-in time is from 2pm, an early check-in may be arranged subject to availability. The check-out time is 10am, later check-out times are available subject to availability and may incur a charge. If cancelled less than 24 hours before arrival date a total of one night’s accommodation will be charged. In an event of No Show the full amount of your stay will be charged.

Bookings between 28th December and 3rd January are non-refundable. No refunds apply to reservations during this special period.