It would be great if all customers were happy with the service provided to them. That is your goal, but there is no way you are going to please everyone. This is one reason employees must know how to deal with customer complaints when they arise. The following are a few ways proper training can help employees deal with complaints.

When I say that despite being a innovation management specialist and being able to approach any subject, I maintain a blog to speak only about food innovation, many are astonished: "What is food innovation? Is it a new diet to lose weight? Are you a chef that cooks different foods?" I explain why I chose this topic because I am a food scientist and the doubt goes on: "So you create Frankenstein-type green food in the laboratory, deal with transgenics?"