Each store should clearly describe its returns and complaint policy, so the customer has no doubt how to procced in case of withdrawing from the contract or filing a complaint about a purchased product.

Example:To make a complaint, please follow the steps below:

1. Return/complaint formPlease fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data: customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.

2. Product returnWhen filing a complaint, please send back a complete product, together with a copy of the invoice.

You can also contact our Customer Service, we will pick up the faulty goods by courier.

Return of the goodsIn accordance with applicable law, you have 14 days to return the goods. To cancel the contract and return the purchased product complete the statement of withdrawal, pack complete product together with invoice, then send it back to the following adress: