Sys Spec-End User Suppt

Provides technical and/or analytical support for a busy internal IT team to solve a wide range of complex issues/problems. Answer phones for department and take user/internal customer help calls, coordinate and track help calls/service; reset passwords; maintain Access database. Provide administrative assistance to department manager. These duties include: Technical Documentation Document Collaboration systems IT Help Desk Duties Web/ftp systems management or Applications Delivery Management support Business Development initiatives Intranet management Onsite technical assistance Content Provisioning. Periodically makes recommendations that aid in the successful completion of projects within a product or functional area; works with limited supervision; typically reports to Manager (Band 6)

Qualifications

This position requires an active DoD Top Secret Clearance and a HS Diploma. We prefer a TS/SCI Clearance. Plus 4+years job-related experience. A combination of education and applicable work experience may be acceptable. Familiarity and some experience with MS Office products. Demonstrable customer service skills is required. Skills required in Windows networking, systems administration, end user support, and BlackBerry BES administration