Services

Advance
Advance is a secure web-based application that provides faculty, academics, and academic personnel administrators with academic profile information, as well as online tools to manage the Academic Review and Academic Leave Request processes.

AV Design and Engineering
Educational Technology Services (ETS) is responsible for engineering and design of all classroom technology systems in UCSF's General Assignment classrooms:

AV Equipment Rentals
A wide variety of audio visual and computer equipment is available to UCSF faculty, staff and students for rental. You have the option to pick up and drop of equipment or we can deliver and pick up for an extra charge. Daily and half-day rentals are available.

AV Technical Support
For lectures, conferences and other events, ETS is the media solution for all your technical needs. Our friendly, knowledgeable technicians will set up venues to meet your exact specifications, as well as provide reliable onsite technical support throughout your event.

Basic Support
The Basic Computer Support service is an integrated suite of support services for campus faculty and staff university-owned Windows, Mac, iOS, Android, and Lync devices. Support staff use Bomgar remote control tools when available to provide assistance and service support.

BearBuy
BearBuy is the UCSF e-procurement system designed to support the academic and research mission. This SciQuest system facilitates the requisition, approval, receipt, and payment processes.

BigFix Endpoint Manager
When it comes to securing UCSF IT resources, we can't fix what we can't see. The BigFIx Endpoint Manager allows UCSF IT find, fix and secure IT resources attached to the network.

Blackline Account Reconciliation
BlackLine Account Reconciliation System provides automation in reconciling balance sheet accounts to reduce manual processes, enhances control and visibility. The system is hosted and interfaces with the Financial GL system.

Blue Coat (Web Proxy)
Blue Coat can do general web content filtering. Prevent from getting phished or visiting a webpage that quietly installs malware on the computer.

Box
Store and share files across devices and across the enterprise with the cloud-based box.com.

Catalyst
Catalyst is a Business Continuity Planning Software primarily used by UCSF IT to support the IT Service Continuity Management Process. Used to create Business Impact Analysis (BIA) Reports, Business Continuity Plans, technical recovery plans and to track major catastrophic incidents.

Chatter
UCSF Chatter is a private, professional networking and collaboration tool. It allows users to create secured workspaces and invite users from UCSF (and externally) to exchange conversation and version-controlled files.

Cisco Jabber Video (MOVI)
Cisco JABBER Video for Desktops and Laptops is a communication application that provides video calling to other UCSF JABBER users using a desktop or laptop computer

Cisco JABBER VIDEO for iPad
Cisco JABBER VIDEO for iPad is a communication application that provides video calling to other UCSF JABBER VIDEO users using your iPad. As of early 2015, the app is no longer available for download from the iTunes store.

Class Capture
Educational Technology Services (ETS) provides class capture – sometimes referred to as content capture, lecture capture, or course capture – is a system for recording ("capturing") classroom-based presentations and sharing them on the internet.&#13;
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All aspects of the presentation are captured, including the presenter (via video camera), the presenter's voice, the computer screen, and any computer audio. (Please note: We make an effort to avoid recording the audience, due to privacy concerns.)&#13;
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We provide both a live option (streaming), which enables viewers to watch the presentation as it happens, and an on-demand option, which enables viewers to watch the presentation at a later time. By default, all live presentations are converted to on-demand presentations once the event has concluded.&#13;
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Class capture at UCSF is focused primarily on academic presentations, and can be easily incorporated into any Moodle (CLE) course. The Schools of Medicine, Nursing, Pharmacy, and Dentistry all use class capture regularly.&#13;
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We also provide capture services for special events, grand rounds, journal clubs, and the UCSF Medical Center.

Classroom Scheduling
Educational Technology Services (ETS) through Classroom Scheduling is responsible for the scheduling of events into the University’s general assignment academic rooms.&#13;
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These rooms are available for academic events, departmental events and monthly meetings of community non-profit organizations.

Collaborate
Available within the Collaborative Learning Environment (CLE) or as a stand alone tool, the Collaborate tool formerly known as Ellumniate allows online classes and project collaborations.

Collaboration Tool
UCSF Chatter is a private, professional networking and collaboration tool. It allows users to create secured workspaces and invite users from UCSF (and externally) to exchange conversation and version-controlled files.

Collaborative Learning Environment
The Collaborative Learning Environment provides a versatile framework designed to meet the current and future needs for learner-centered environments, collaborative learning, and other collaborative activities at UCSF.

CrashPlan
CrashPlan Pro is a software application for Windows and Mac OS X that performs a complete and continuous backup of your computer's profile or home directory. Backups are unattended and automatic from anywhere your computer has an Internet connection.

Data Network Recharge: System Information
The UCSF Campus Data Network Recharge was originally approved in March, 2009, by the Chancellor’s Executive Budget Committee. Increases to rates have subsequently been approved by the IT Funding Committee and the Budget Office. Current FY16 rates are $41/month for faculty & staff, and $10/month for students & affiliates. FY17 rates are estimated at $44/month for faculty & staff and $11/month for students & affiliates.

Data Recharge
The Data Recharge system is a web-based application that provides faculty and staff with tools to view details relating to the UCSF Data Network recharges. Information can be viewed by department, fund/DPA, or individual employee ID.

Digital Signature
DocuSign is a cloud-based electronic signature application that allows users to send and sign securely as well as input other data into a document and also automate the document's workflow.

e-Discovery
Electronic discovery refers to discovery in civil litigation which deals with the exchange of information in electronic format.

e-Signature
DocuSign is a cloud-based electronic signature application that allows users to send and sign securely as well as input other data into a document and also automate the document's workflow.

eduroam
eduroam (education roaming) is the secure worldwide federated network access service developed for the international research and education community.

Effort Reporting System (ERS)
The Effort Reporting System is a UC system-wide application that uses payroll data to verify that wages charged to federally sponsored projects are reasonable estimates and provides "after the fact" certification of the effort requested in the proposal/award.

Electronic Signature
DocuSign is a cloud-based electronic signature application that allows users to send and sign securely as well as input other data into a document and also automate the document's workflow.

Elluminate
Available within the Collaborative Learning Environment (CLE) or as a stand alone tool, the Collaborate tool formerly known as Ellumniate allows online classes and project collaborations.

Email Spam Filter
The [email protected] system includes access to an integrated hardware and software anti-spam solution designed to protect your email account from spam while providing the functionality our customers require.

Emergency Notification System
Everbridge is an Emergency Notification System used by the Medical Center Emergency Management Department and UCSF IT. Everbridge is used to send notifications to individuals or groups, using lists, locations, and visual intelligence. This system keeps everyone informed before, during and after events (ex. Major disaster, Employee strike, etc.).

Event Support
Support for conferences and special events, including off-site and after-hours

Everbridge
Everbridge is an Emergency Notification System used by the Medical Center Emergency Management Department and UCSF IT. Everbridge is used to send notifications to individuals or groups, using lists, locations, and visual intelligence. This system keeps everyone informed before, during and after events (ex. Major disaster, Employee strike, etc.).

EZproxy
Access to library resources from off campus using your MyAccess login.

Financial Reporting
MyReports is a web-based tool for reporting financial, payroll and personnel information within UCSF.

Financial Systems
PeopleSoft is a financial system that encompasses transactions for procurement to payment, proposals to awards, bill to cash, and ledger activities including reporting and reconciliation.

FireEye EX Email Security
FireEye EX Email Security protects against spear-phishing and credential-phishing email attacks; it is part of the FireEye Security threat analytics platform that provides protection against modern cyber attacks.&#13;&#13;

Firewall Management
Firewalls are physical appliances that allow or block traffic into and out of a secured network.

Gartner Research Portal
A free service for all UCSF faculty, students and staff wanting to access Gartner's research and advice. Includes access to industry trends, research, analysis, webinars and more.

HBS Timekeeping System
The HBS Timekeeping system is an online time and attendance system for use by all academic and administrative staff (exempt and non-exempt employees) who earn leave.

Health Care Technology Research
A free service for all UCSF faculty, students and staff wanting to access Gartner's research and advice. Includes access to industry trends, research, analysis, webinars and more.

Human Resource Systems
The Online Payroll and Personnel System (OLPPS) provides automated facilities for the payroll and personnel requirements of the University. It includes systems for querying employee records and information related to accounts and funds.

iClickers
Educational Technology Services (ETS) provides iClickers for loan. ETS also rents a wide variety of audio visual and computer equipment to UCSF faculty, staff and students. You have the option to pick up and drop of equipment or we can deliver and pick up for an extra charge. Daily and half-day rentals are available.

IM at UCSF
Instant Messaging is an alternative mode of communication that allows quick, effective and efficient communication by allowing two way real time conversations with a group or individual. ITS is now offering a new secure service for the campus.

iMedRIS
iMedRIS is the online submission system for the Committee on Human Research (CHR), the Clinical Research Centers (CRC), and the Gamete, Embryo and Stem Cell Committee (GESCR).

Incident Response
For documenting, tracking, and facilitating the resolution of Information Security incidents.

Individual Identifier Database (IID)
The Individual Identifier System (IID) acts as a clearing house for identities, matching identity qualifying information ensuring that each person has one and only one identity record keyed by a unique UCSF identity number.

Instant Messaging
Instant Messaging is an alternative mode of communication that allows quick, effective and efficient communication by allowing two way real time conversations with a group or individual. ITS is now offering a new secure service for the campus.

IT Continuity Plan Procedures
Medical Center IT Continuity Plan Procedures support the restoration of operations, computing resources, and critical data under the Disaster Recovery Plan and Emergency Mode Operations Plan in the event of an emergency.

Licensed Software
Customer Support Services provides information, documentation, and licensed software for the campus community. You must be accessing this page from a UCSF computer in order to download the software. We do not provide technical support for every application.

Mailing Lists
There are several ways to post a mass-mailing; server-based distribution lists (dl), listservs, personal distribution lists and mail merges. Here's a quick table to assist in determining which method works best for you.

Managing Your Passwords
Password management is crucial to ensuring access to all of your UCSF resources. This page shares tools and instructions to manage your Active Directory password, as well as links for help with other passwords.

MATLAB
University of California San Francisco has a Total Academic Headcount (TAH) license which provides campus-wide access to MATLAB, Simulink, and a variety of add-on products. All faculty, researchers, and students can use MATLAB on their personal computers and laptops.

MyAccess Single Sign-On
MyAccess is UCSF’s single-sign on (SSO) service which enables you to access a variety of applications via a common user id and password.

MyExpense
MyExpense is the UCSF Campus automated reimbursement system for employee travel and non-travel, and guest travel reimbursement.&#13;

MyReports
MyReports is a web-based tool for reporting financial, payroll and personnel information within UCSF.

MyResearch
MyResearch is a secure data hosting service for researchers. This service provides research teams with a professionally managed, secure, web based, collaborative environment in which to manage files containing sensitive data.

MySoft Online
MySoft Online is a web-based application that provides faculty and staff with tools to view details related to recharges for FAS services.

Online Payroll and Personnel System (OLPPS)
The Online Payroll and Personnel System (OLPPS) provides automated facilities for the payroll and personnel requirements of the University. It includes systems for querying employee records and information related to accounts and funds.

Outreach
IT Security provides security awareness training and education services to UCSF faculty, staff, and students. Find out more about how it benefits you and the university and win prizes in the process!

Payroll System
The Online Payroll and Personnel System (OLPPS) provides automated facilities for the payroll and personnel requirements of the University. It includes systems for querying employee records and information related to accounts and funds.

PeopleSoft
PeopleSoft is a financial system that encompasses transactions for procurement to payment, proposals to awards, bill to cash, and ledger activities including reporting and reconciliation.

[email protected]
A service offered by the UCSF Library and Center for Knowledge Management to allow the UCSF community to publish audio and visual content.

Premium Support
The Premium Computer Support service includes all services provided by the Basic Desktop Support service, with several differentiators that increase the overall scope, flexibility, quality, and responsiveness of the service.

Project Management (Medical Center IT PMO)
The Medical Center Project Management Office (PMO) provides a number of professional project management activities for various Medical Center Clinical Systems and IT infrastructure projects.

Proof of Encryption
Alternate Encryption methods can be used with the use of a Docusign approval process. Examples of this can include Windows built in BitLocker or Apple's File Vault 2. This encryption is commonly referred to as OEM or Original Equipment Manufacturer provided encryption.

Qualtrics Web Surveys
The Qualtrics Research Suite allows you to build, distribute and analyze online surveys — from the very simple to the most complex.

Removable Storage Encryption
UCSF faculty, staff, and students have several options for encrypting removable storage such as external hard drives or USB flash drives.

Research Data Browser
The Research Data Browser allows you to explore, view, and export de-identified APeX patient record sets, including demographics, encounters, diagnosis, medications, labs, procedures, and more.

Secure Email
UCSF Medical Center IT, ITS and the School of Medicine ISU have jointly developed a system to send secure email. The UCSF Secure Messenger system is designed to help faculty, students, and staff comply with the federal HIPAA regulations.

ServiceNow
ServiceNow is an enterprise application that provides a robust suite of applications to automate and streamline IT and business unit operations. ServiceNow is offered under a Software-as-a Service (SaaS) business model and is accessed through a web-based interface that can be easily configured to adapt to a variety of workflow and processes.

SFGH THREDS
Clinical Data Research Consultations is a service that extracts data sets from UCSF Medical Center and San Francisco General Hospital hospital data sources for research purposes.

SmartSheet
SmartSheet is a cloud-based, collaborative project and task management tool that works like a spreadsheet. No restricted data (including PCI, PHI, PII, FERPA) allowed.

Software Licensing
Customer Support Services and UCOP provide information, documentation, and licensed software for the campus community. We do not provide technical support for every application.

SSL Certificates
IT Security provides certificate services for members of the University of California, San Francisco community. This service provides commercial certificates verified to work with most major platforms and browsers including Firefox, IE, and Safari.

Streaming
Educational Technology Services (ETS) provides class capture – sometimes referred to as content capture, lecture capture, or course capture – is a system for recording ("capturing") classroom-based presentations and sharing them on the internet.&#13;
&#13;
All aspects of the presentation are captured, including the presenter (via video camera), the presenter's voice, the computer screen, and any computer audio. (Please note: We make an effort to avoid recording the audience, due to privacy concerns.)&#13;
&#13;
We provide both a live option (streaming), which enables viewers to watch the presentation as it happens, and an on-demand option, which enables viewers to watch the presentation at a later time. By default, all live presentations are converted to on-demand presentations once the event has concluded.&#13;
&#13;
Class capture at UCSF is focused primarily on academic presentations, and can be easily incorporated into any Moodle (CLE) course. The Schools of Medicine, Nursing, Pharmacy, and Dentistry all use class capture regularly.&#13;
&#13;
We also provide capture services for special events, grand rounds, journal clubs, and the UCSF Medical Center.

UCSF Active Directory Customer Accounts
Active Directory accounts (commonly referred to as a computer or email account) are a Microsoft-based technology that provides a variety of networked services.

UCSF Active Directory Resource Accounts
Resource accounts are used to create mailboxes that represent resources, such as conference rooms or equipment items such as projectors. Customers can then book these items via the calendaring feature of Exchange in much the same way that they invite fellow attendees.

UCSF Box
Store and share files across devices and across the enterprise with the cloud-based box.com.

UCSF Print SMART
Under the UC “Leveraging Scale for Value Initiative”, Print Management was identified as one of the service categories with substantial opportunity for cost reduction, environmental impact, productivity improvement and security/compliance requirements.

UCSF Voicemail
With UCSF Voicemail, you can access your voicemails and emails from your Inbox; and manage your voicemail through an easy to use interface!

Videoconference Support
UCSF IT Services together with SAA-ETS classroom services offers four video conferencing options to collaborate with colleagues, patients and peers across campus and/or around the world. Reduce your travel expenses and join the UC effort to save time, save money and conserve valuable resources by using video conferencing.

Web Merit
Web Merit is a UC systemwide application that automates and distributes many of the tasks associated with batch merit increases.

Web New Hire
Web New Hire is a Payroll and Personnel application that enables users to complete a hire transaction and establish a new employee ID.

Web PAN
An online tool to meet compliance requirements for payroll changes. Post Authorization Notification (PAN) is generated when a change is made to a payroll record; the PAN reviewers use Web PAN to verify the accuracy of the payroll change.