Shared infrastructure

We provide the entire infrastructure required for a bank to centralize its system and to participate in the national payment network as a managed service.

The entire setup is managed by us, while the operating cost can be on a pay-per-use basis. This enables even the smallest rural bank to offer modern customer facilities with minimal expenditure and shortest time to go live.

Our shared infrastructure includes:

EFT Switch – Card Issuance and ATM Acquiring

Monitoring Interface

Data Centre

Integrated Payments Platform

Customer Service Desk: Sarvatra gives top priority to Customer Service and Customer Satisfaction. We have setup a 24×7 Service Desk for responding to customer queries and resolving issues faced by them. A highly trained staff has been deployed to provide support to customers and resolving customer issues to their satisfaction.

We have already invested in a state-of-the-art ISO 27001 certified Data Centre. Our clients don’t need to set up their own data centres, thereby significantly reducing the start-up cost. Our Data Centre has the following infrastructure:

Computing: Oracle Exadata and Application servers hosted on latest Hyper Converged Infrastructure (HCI) Platform provided by NUTANIX & which has redundancy to avoid single point of Failure

Infosec: Information Security is given highest priority for safeguarding the Customer Data. Sarvatra has deployed SIEM, DLP, AV, 2FA, IDS/IPS solutions to ensure perimeter and end-point security and ACS, CCTV systems to ensure physical security. The customer data is protected by using encryption at DB level. Latest tools such as Nessus are used to identify and fix the vulnerabilities in system periodically

Security: Entire Server and Network hardware is redundant which includes Hardware Security Modules (HSM) for Authorisation, to avoid single point of failure

Disaster Recovery Site: Sarvatra has setup fully operational Disaster Recovery Site with similar Server, Network, DB hardware as that of Primary Data Centre. The data is replicated online between Primary Data Centre and Disaster Recovery site to prevent Data Loss in case of failure of Primary DC. Sarvatra is acquired ISO 22301 certification for Business Continuity Management. The Disaster Recovery Drills are conducted periodically to verify Business Continuity readiness.

Monitoring: The Servers, Network, DB at DC and DR are managed and monitored on 24×7 basis by skilled IT resources.

Our robust payments platform supports a range of compatible payments and reporting modules to deliver great flexibility and lowest total cost of ownership. It solves the bank’s mission-critical payments processing and information management challenges.

I am happy with the pace of work (in developing the UPI solution for ICICI Bank). It is also very encouraging the way you are tracking the progress. I am more confident that we can meet the deadline successfully.