FCC launches 'bill shock' website to educate wireless consumers

On Friday, the Federal Communications Commission (FCC) launched a new website designed to help wireless customers keep track of how close they are to their monthly usage limits. According to Maggie Shader of Consumer Reports, the website "tracks how the major U.S. wireless carriers alert you when you're at risk of going over your usage limits for voice, data, and text." Shader reports that an FCC survey says that 30 million Americans -- or one out of every six wireless users -- has experienced "bill shock," which she refers to as "the reaction you may have after finding an unexpected increase in your monthly wireless bill because you unknowingly went over your limit." The FCC website tracks how AT&T, Sprint, T-Mobile, Verizon, and other American carriers are altering customers who may be at risk of exceeding their monthly voice, data, messaging or international roaming caps, said PCWorld's Ian Paul. Under an agreement reached between the FCC and the Cellular Telecommunications Industry Association (CTIA), tho