FAQ

Delivery

All UK orders are sent via Hermes UK or Royal Mail's Signed For service, and all International orders are sent via Royal Mail's Tracked & Signed Service.

We aim to dispatch all orders within 48 hours from the date of purchase. If there is a delay for any reason, we will let you know by email. If your order hasn't arrived within the time frame below, please contact us so we are able to locate your parcel.

UK Standard: 3 - 5 working days

UK 1st Class: 2 - 3 working days

Europe: 4 - 7 working days

Rest of the world: 6 - 10 working days

UK Standard Delivery: FREE

UK 1st Class Delivery: £3 / FREE over £100

International Delivery: £8 / FREE over £75

To ensure the secure delivery of your order, all Royal Mail 1st Class and International shipments require a signature upon delivery. Please ensure someone is at your address to sign for the order. If no-one is present at your address then a card will be left for you to re-arrange your delivery or collect your parcel from your local Post Office Depot. Parcels that are unclaimed after holding period and returned to us will incur an additional shipping charge if they are reshipped.

Please note that we aren't able to waive the signature requirement. We do not take responsibility for parcels left outside the address or that are signed for by someone other than the addressee.

Once your order is fulfilled, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. Please ensure that you enter the correct email address upon checkout, otherwise, you may not receive the order and shipping confirmation email.

Oh no! Keep calm and refer to the following instructions:

• Look for a pickup notice card left by the courier

• Check with your neighbours, friends and family members living at the same address

• Go to the tracking page and request a proof of delivery which will show the signature of the receiver

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from your local Post Office depot. Shipping fees will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate, to ensure your order gets to you as quickly as possible!

Oh no! We are so sorry to hear this. Sadly, we are no longer responsible for packages after they have been delivered to you. But fear not, please contact us, and our support team will gladly do everything they can to help locate your package.

All With Bling packages are shipped from London.

To ensure the secure delivery of your order, all shipments require a signature upon delivery, so we do not ship to PO Boxes, APO or FPO addresses.

International Orders

Click on the currency option in the top right-hand corner of the website (bottom of the menu on mobile version) and select your preferred currency from the dropdown options. Prices will appear in that currency throughout the site.

For card payments you can pay in your local currency for GBP, USD, EUR, CAD, AUD, HKD, SGD and JPY. Card payments for other currencies and all Paypal payments will be charged in GBP and a foreign bank fee may occur.

If you’re visiting us from another country, we recommend using xe.com to view up-to-date currency conversions.

UK & EU

All products are inclusive of taxes, which are shown at check-out.

Rest of the world

All International packages go through customs, hence there may be duties and taxes incurred on your shipment. We ship to all countries on the basis of "delivery with unpaid customs duties". This means that the recipient will be responsible for all sales taxes or import duties that may apply locally to the purchase. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Please note that this process may take up to 30 days depending on your country, and that we do not have any control over this process and cannot advise as to what the costs or timeframe will be, as they vary by country. For more information, please contact your local customs office.

As we're based in the UK, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We recommend reaching out to your bank directly to provide more insights on this charge and if there is any way to reverse it on their end.

Any additional foreign bank fees would have been applied by your bank and are not under the control of With Bling.

Updating my order

If your order has not yet shipped, we will do our best to update your order with the correct address. Please contact us with the order number ASAP.

Once orders are shipped, we are unable to change delivery addresses or reroute deliveries. We are not responsible if you provide an incorrect or incomplete shipping address.

Please make sure all your shipping details are correct. Orders that are returned because of an invalid address will incur an additional shipping charge if they are reshipped.

If your order has not yet shipped, we can cancel and refund the original method of payment for you. Please contact us with the order number ASAP. Once orders are shipped, we are unable to cancel the order.

Returns & Exchanges

With Bling is happy to accept free returns of unwanted items (excluding pierced earrings for hygiene reasons) within 30 days of delivery. All returned items must be unworn and in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so we can process your request swiftly. Any redeemable gift with purchase items must be included when returning an order for a full refund. Custom duties and import taxes are non-refundable for International orders.

To initiate a return fill out our returns form with the following information: your name, email, order number and reason for return.

With Bling is happy to accept returns of unwanted items (excluding pierced earrings for hygiene reasons) within 30 days of delivery. All returned items must be unworn and in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so we can process your request swiftly. Any redeemable gift with purchase items must be included when returning an order for a full refund. Please read our Returns Policy for more information.

We offer free returns for all orders (excluding pierced earrings for hygiene reasons) within 30 days of delivery! Please read our Returns Policy for more information.

International customers

Please note that custom duties and import taxes are non-refundable.

Once your return parcel is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and reimbursed by the same method you used to pay.

It will take 3-5 business days for our warehouse to process your refund once we receive it. The transaction process may take another 3-5 business days depending on the method of your payment.

If you haven't received a refund after these dates, first check your bank / paypal account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.

In the interest of hygiene, we do not accept returns or exchanges on pierced earrings. This policy is enabled for the protection and health of the customer and does not affect your statutory rights. By purchasing these items you accept the sale is final.

Please read and understand the product description carefully, ensuring you order the correct gauge, length, and materials for your desired piercing.

The buyer is fully responsible for making sure the item is suitable before purchasing and checking for potential metal sensitivities or allergies before purchasing any of our products.

Unfortunately we do not offer direct exchanges. If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual Returns Policy.

All of our orders are thoroughly inspected and carefully packaged in jewellery boxes and mailer boxes. However, in the unfortunate case that an item is damaged while shipping, or we have sent you the wrong item, please fill out our returns form within 30 days of delivery and we will happily offer a free replacement.

• Jewellery is sensitive and you should avoid putting your jewellery in contact with water including swimming pools, hot tubs, and showers as well as exposing it to chemicals such as hairspray or perfume. This can cause discolouration on the metal and stone, and can also cause cracks in stones.

• Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. It is your responsibility to properly take care of your jewellery in order to avoid losing or damaging your stones.

• 925 silver products are malleable by nature and easily tarnished. You can gently straighten earring posts by hand, and rub gently using a silver polish cloth to restore the shine.

• Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. These characteristics are what makes your piece unique, and should not be considered a defect.

• A small size and weight error due to manual measurement.

• All monitors display colours differently. Colour of products you receive may vary slightly from the images you see on your screen.

Our Jewellery

Our jewellery is made of 10k / 14k solid gold, sterling silver, titanium, and plated brass. We use cubic zirconia and Swarovski stones. The materials used in each product are listed on the individual product page. Read more about each material here.

Our jewellery is designed with the intention to suit everyone – and as such we offer a wide range of different hypoallergenic materials. Our jewellery is available in solid gold, sterling silver, titanium and plated brass. You can read more about each material here.

Please read and understand the product descriptions carefully. It is the responsibility of the customer to be aware of any allergies they may have to certain metals used in jewellery. As we are unable to know your personal and individual sensitivities, we accept no liability for any metal allergies or irritations that may occur as a result of wearing our jewellery.

All With Bling jewellery is either nickel-free or nickel-safe and falls within EU regulations.

WEARING

We recommend removing your jewellery when you shower and swim (chlorinated or sea water). Avoid spraying perfume and applying creams directly on your jewellery. We also recommend removing your jewellery while exercising, as sweat can speed up the tarnishing process for sterling silver and plated pieces. While strong, our jewellery is still fine and delicate and will break if pulled during vigorous activities.

CLEANING

Sterling silver and solid gold pieces can be cleaned using a polishing cloth or ideally a jewellery cleansing solution. Plated pieces need a little extra care. Do not use a polishing cloth on plated jewellery as this will remove the plated layer - instead you can use a soft lint-free cloth. Please note that over time, plating wears away from continuous wear, and you may find that your jewellery needs re-plating after a few years.

STORING

Jewellery should be stored in a cool, dry place out of sunlight. With Bling jewellery comes in our branded box, and we recommend your pieces are stored in them to prevent tarnishing or oxidisation. Zip-lock bags are a viable alternative if you have thrown away our lovely packaging.

Yes! Simply contact us to check when a particular item is returning back into stock for you.

A Hallmark is a mark or a series of marks that are stamped onto certain metals to certify their preciousness and purity. Here at With Bling we take all the necessary steps to ensure our jewellery complies with UK regulations. We ensure all hallmarks are placed on the back or on the post of your jewellery, in an area not visible to you when you wear it. Read more about hallmarking here.

We’re not able to accommodate custom orders at the moment but we encourage you to join our newsletter - we regularly launch new products and collections so you’ll definitely find something you love!

We also love hearing your feedback, contact us at anytime and we’ll pass along to our Product Team.

Gifting

Whatever type of occasion you are buying for, we want to make every purchase special. All orders are shipped in our signature boxes and mailers, making a perfect gift experience for either yourself or your loved one.

Multiple orders will be packaged in the same box (3 items per box) unless requested at checkout in 'Write order request.'

You can also make your gift even more meaningful by writing a personalised message on our cute message cards.

Of course! Make your gift more meaningful by writing a personalised gift message on our cute message cards for all occasions.

Unfortunately we do not offer gift cards at the moment, but we are planning to introduce them soon!

Loyalty Program

• Only customers with an account at With Bling can earn points and redeem rewards.

• Points are not rewarded on shipping fees.

• Coupons can only be redeemed once.

• If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.

• If you return any of the items purchased with a coupon, the discounted amount will be subtracted from the return credit.

• With Bling reserves the right to modify or cancel points and coupons at any time.

You can check your balance and rewards anytime by clicking on the 'Points' button on the right-hand side of our website.

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon code. You can use your reward coupon code during checkout. Just copy and paste your unique code into the “Discount Code” and click 'Apply'.

Please Note: You can only use one discount code per order, and therefore cannot be used in conjunction with any other offer. Free gifts coupon codes cannot be used in exchange of store credit or used toward another item.

We will send an automated review request email after 5 days of purchase for UK orders and after 20 days for International orders. If you have received your parcel before this date and would like to leave a review straight away, please contact us or tell us via the live chat.

COVID-19 Update: For International orders, depending on the country and area of delivery, there may be delays and your parcel may not have arrived yet. You can keep hold of this email, or ask for it to be re-sent when your parcel arrives if you wish to leave a review.

1. Share your personalised referral link with your friends who haven't yet had the chance to meet us. If they are new to With Bling they will get 10% off their first purchase.

2. Once the friend you referred to us makes a purchase using their unique 10% off voucher, your account will be rewarded with a 10% voucher too!

Our loyalty points do not expire as our reward tiers are based on lifetime spending.

It can sometimes take a few minutes for us to process your activity and provide your points.

Yes, as soon as a reward is redeemed, your points balance is adjusted, removing the number of points used to redeem a reward.

Even if you have enough points to redeem multiple rewards, you can only use one reward discount code at checkout at a time. Discount codes cannot be used in conjunction with any other offer.

If one item is purchased with loyalty points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the loyalty points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.

You can unsubscribe from loyalty points notification emails and/or marketing emails at any time by clicking update email preferences on any email sent by With Bling.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Account

Yes, when you have placed the goods into your shopping bag and started the checkout process, you can proceed without logging in. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.

If you’ve forgotten your passwords you’ll need to re-set it. Simply click "Forgot password?" under the user login and this will then ask for you to enter your email address. A link will be sent to that email address in order to re-set the password.

On the bottom of every email we send there is a button that says ‘unsubscribe’. If you click this, you will be removed from receiving future messages from With Bling. Alternatively, you can contact uswith your details and we can do unsubscribe on your behalf.

General

From time to time we like to give back to our Loyalty Program customers by offering discounts and promotions. Sign up to our Loyalty Program, and be the first to know about member exclusive sales and promotions! You can also follow our blog and our instagram for more detail.

Discount codes can be entered at the checkout page. Your discount will then be applied at the final stage of the checkout. Please note that you can't use multiple codes in one transaction.

Please note that you can't use multiple codes in one transaction. Our discount codes cannot be used in conjunction with any other offer and are not valid on any sale items.

If your code is not working, double check you are entering the exact code given and that the code is still valid. Some of our promotional codes are only valid on certain collections so make sure to read the small print. If problems persist, please contact us for further assistance.

Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately, we cannot refund you the price difference if this occurs.

We accept all major credit cards and PayPal on online orders.

Yes we do! If you wish to stock With Bling jewellery in your store, please fill out our wholesale registration form and we'll get back to you asap.