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Nice Hotel, Pleasant Stay!

Stayed here in August, 2012, as part of a sports road-trip. Stayed a bit outside of downtown as it was a bit cheaper than the downtown hotels (and free parking).

It's close (walking distance, 5-7 minutes) from the light rail train (LRT) line (South Hills Village Station). This was very convenient as it took us straight downtown for the baseball games as well as tourist activity.

Check-in was swift and efficient. Room was nice, I'd give it an 8.5/10. Some fixtures could use a little updating, but it in no way affected the stay. I'd stay here again for sure!

Stayed: August 2012, traveled with friends

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Ask BramptonMark about Crowne Plaza Suites Pittsburgh South

Thank BramptonMark

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The hotel provided outstanding value. The staff from the bellman to the General Manager provided outstanding service. The facilty was very clean with spacious well appointed rooms and common spaces. Location is excellent for anyone needing lodging in the south hills of Pittsburgh.

Room Tip: It was essential that we get two connecting rooms because we were traveling with small children. This was taken care of even though we checked in late. Everything was exactly as promised.

Stayed: August 2012, traveled with family

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Ask Robert H about Crowne Plaza Suites Pittsburgh South

Thank Robert H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We booked a night stay at this hotel through an online hotel reservation website. We upgraded to get a better room. When we arrived we expected a sofa bed, 2 queen beds and a nice room. Instead we received a room the size of a sofa bed, 2 double beds and a very ordinary room in an ordinary hotel. When I asked the desk about the reservation and the room, they said I was out of luck, and refused a refund of the upgrade I paid. They were arrogant and rude and did not care if guests were satisfied. I was taken advantage of promised never to return. It is a shame a place would lie to take a $16 upgarde charge and then force their staff to manage the situation. My advice to to stay away.

Room Tip: The A/C unit was very loud all night long. I don't think I have a helpful word to say about this hotel.

Stayed: August 2012, traveled as a couple

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Ask Mike N about Crowne Plaza Suites Pittsburgh South

3 Thank Mike N

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for bringing your experience to our attention. I have looked into all of the details regarding the third party booking site you booked your room on. The $16 upgrade charge does not fit into our pricing structure, and in looking at your specific reservation on Booking.com; there is no reference at all to an upgrade. We simply did not realize that you expected an upgraded room type based upon how your reservation came through our system. If you can provide any further insight into the upgrade you expected, we would appreciate it. It would allow us the opportunity to correct the miscommunication with booking.com.

With that said, I do want to apologize if you were not treated with empathy and kindness. We typically provide outstanding service, but apparently we fell short in your situation. In the future, I would recommend utilizing the hotel’s specific web site. We guarantee the same great rates as any of the third party booking sites and you will benefit from the expertise of a reservation agent who knows all of the details regarding the hotel. We would welcome the opportunity to serve you again. Please contact me personally and I will ensure that you are well taken care of! Thanks again for bringing your situation to our attention.

Best Regards,

Bill EngelDirector of Sales

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Several branches of our family were in Pittsburgh when a family member passed away. We asked for the extended stay suites, so we could include children, younger and older, comfortably. We had three rooms, all adjoined, thanks to the machinations of the front desk staff. This allowed us free movement between the spacious rooms as we visited one another. We used the middle suite as food central, which we filled with food from the nearby Trader Joe's. Each suite had plenty of room, a nicely stocked kitchen, extra blankets, and large closets. Everything was quite clean. The linens and beds were very nice. My only complaint was the level of lighting in the living room areas - there would have been better lighting. Great free coffee in the morning. Thanks.

Stayed: December 2011, traveled with family

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Ask deedelaware about Crowne Plaza Suites Pittsburgh South

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The outside of this hotel is a bit suspect, but the inside was very nice. Clean, fresh, and pleasant. We have stayed there when it was a holiday inn, it was pretty tired. The new owners have updated nicely and have taken time to make this a nice hotel. We will definitely stay there next time!

Room Tip: 8 th floor was nice

Stayed: August 2012, traveled with family

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Ask MAZALFLL about Crowne Plaza Suites Pittsburgh South

Thank MAZALFLL

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you so much for taking time to share your experience at the Crowne Plaza Pittsburgh South. It is reassuring to learn that you found the hotel facilities to be clean, fresh, and pleasant. We strive to provide a great experience for all of our guests and, as you can see from most of our Tripadvisor advisor reviews, we typically have very satisfied guests.

We hope to have the opportunity to serve you again on a return visit! Thanks again for the positive feedback. It means allot to us.

Best Regards,

Bill EngelDirector of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lazy, useless staff. I came in using a walker and 3 staff members ignored me while they listened to ballgame. Room was not ready. Had to ask for help getting my luggage. Room service knew nothing about menu. Old, outdated rooms.

Stayed: June 2012

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Ask Travelgirl57 about Crowne Plaza Suites Pittsburgh South

2 Thank Travelgirl57

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Travelgirl 57,We’re really sorry we missed the opportunity to provide you with the level of service you should expect at a Crowne Plaza. It has been a couple of months between your visit and your review, so it is difficult to pinpoint specifics to address with our staff. I can assure you however that your comments are on our agenda for this week’s staff meeting. Frankly, our service staff is typically more focused on taking care of our guests than they were when you visited us. As you can see from other Tripadvisor reviews, we typically earn very positive comments on our staff and our service.

In any case, we are sorry to have fallen short in your case. I would welcome the opportunity to speak with you personally to address your concerns and gain some insight into how we could improve. Please contact me if your travels will be bringing you back to our area!

Best Regards,Bill EngelDirector of Sales

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.