FAQ

Your La Famiglia Grappa questions answered

Cards are charged between the 5th & 9th of March/September. We will however always email you before your credit card will be charged advising when the charge will be made. This gives you an opportunity to update your wine preferences, amend delivery addresses or update your credit card details.

If your pack has not turned up and it is after the dates listed above, then email contact us at cellardoor@gorge.com.au or on (08) 8323 8651 and we will investigate.

It breaks our heart to see wine wasted... but if your pack arrives and it is damaged or you are unhappy with the state of it, please let us know straight away at cellardoor@gorge.com.au so that we can address it.

Members receive two shipments a year. The first in March & the second shipment in September. If you have only just joined the La Famiglia Grappa family, then you have the option of getting your first pack straight away. If you opted to receive your first pack straight away, this will be sent out approximately 7 days after joining.

You sure can! Simply email us at cellardoor@gorge.com.au advising the dates you wish to suspend your subscription and we will take care of the rest. Don’t forget to send us a postcard!

That’s ok. We forget stuff all the time too. Simply email cellardoor@gorge.com.au and we will email you a temporary password. Once logged in you can then reset your password.

Its easy. Simply login to your member account. Once logged in click on your NAME at the top of the page, beside the cart. From there click on EXISTING MEMBERSHIP > EDIT CLUB. You will then be able to select or change the wines in your subscription pack.

All booking requests can me made by contacting the cellar door on (08) 8323 8651 or via email cellardoor@gorge.com.au explaining when you would like to book in for your tasting. These are subject to availability so please remember to let us know as soon as you have confirmed dates.

Our memberships are typically for a minimum of 2 shipments. However should your situation change and you need to cancel before you have received your 2 shipments, simply contact us on (08) 8323 8851 or via email at cellardoor@gorge.com.au.

If your card has been charged and the wine has not left our winery we will always do our best to accommodate your cancelation. Unfortunately if the wine has already left our winery, we are unable to cancel you order.

It is free to become a La Famiglia Grappa member. Once a member you will automatically receive member benefits including 10% discount on all wines (excluding Capisce) and free freight. As a La Famiglia Grappa member, you have the flexibility to select the wines you want to make up each subscription pack. This allows you to control how much each pack costs, with prices varying depending on the wines you choose.