ENABLE IT Service & Support for Medical Practices

Who handles IT issues at your practice?

Who is making sure your data is secure?

And HIPAA compliant?

Your practice needs an IT business associate that understands HIPAA.

Your IT provider is considered a business associate under HIPAA, and must understand and follow HIPAA requirements. mPowered IT takes your practice network and patient data security very seriously. We proactively keep your systems up and running and secure your network against all types of threats.

mPowered IT works as a partner who:

Understands HIPAA requirements

Relentlessly focuses on keeping your practice’s systems operational

Proactively monitors for potential issues and takes care of them before they cause a problem

Got Questions?
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Call us at 678-389-6200

HIPAA Requirements

mPowered IT:

We understand the needs of a medical practice differ from other businesses. We understand the critical need to keep patient data secure, network systems running, EMRs accessible and secure, and above all, understand HIPAA Security Rules.

Other Managed Service Providers:

Other MSPs may treat your medical practice like any other business, and not fully understand your needs or HIPAA Security Rules. Many MSPs have a one-size-fits-all IT service package that may not take into account the specific needs of your practice.

Staff IT Person:

If you’re like most medical practices, your staff IT person has multiple duties and may not always be focused on HIPAA compliance, or may not be aware when issues arise that may cause your systems to become vulnerable.

Real 24/7 Monitoring and Servicing

mPowered IT:

We provide true proactive monitoring, constantly checking over 2,000 service points in your practice’s network. When we see an alert, even if it’s in the middle of the night, we address it right away. So when your day starts, everything is functioning. Your employees can get right to work without even knowing there was an issue.

Other Managed Service Providers:

Most provide “monitoring” but it’s reactive. So if a problem arises in your network after hours, your MSP won’t even be aware of it until the next business day. It may take hours to fix, which could mean disruption of workflow, communications, sales or other vital business operation.

Staff IT Person:

Unless your practice has a high tech monitoring system, a staff IT person can’t be proactive. No one will know there’s an issue until an employee discovers something’s not working. Work is generally disrupted before problems can be identified and addressed.

Friendly Help Desk Staffed By American IT Engineers

mPowered IT:

We believe a help desk should be easy for any employee to use. We hire only American IT engineers, who know how to explain things in simple terms, and want to help you solve the problem. One of our core values is providing our customers with an excellent experience with every call. Think of our help desk as a frustration-free zone!

Other Managed Service Providers:

Many outsource their help desk to foreign countries, where you have to seek help from someone who is difficult to understand, either due to language barriers or their use of overly technical jargon, or both. That person is usually under pressure to get you off the phone as quickly as possible, rather than patiently working with you to solve your problem.

Staff IT Person:

You’ll get in-person help, but that person may have multiple responsibilities, and may be unable to keep up with your needs. When the staff IT person is out of the office for sick days, vacation, or even lunch, there is no one to address questions or issues.

Unlimited IT Consulting

mPowered IT:

We work as a key member of your practice management team, guiding you on technology decisions that are in the best interest of your unique practice. We don’t have an incentive to sell you on any system or technology – we are not in business to sell technology. We’re free to advise on the technologies that will keep your costs aligned with your practice needs and budget.

Other Managed Service Providers:

Consulting may cost extra, and your consultation may be from a technician, not a business person who has a management perspective, taking your goals and budget into consideration. Many MSPs also sell technology, so they have a profit incentive to sell you on specific systems, which may or may not be what’s ideal for your medical practice.

Staff IT Person:

They usually lack the business acumen to make sound recommendations. They are more likely to recommend the system they know and love, rather than what is best for your practice.

Cost Savings

mPowered IT:

We provide our services for a fixed monthly fee, which means you can set your annual budget with confidence. Because we work to proactively keep your systems operational, the fewer problems you have, the more profitable we are. And that’s a win-win. What medical practice wouldn’t want to have a trouble-free computer network?

Other Managed Service Providers:

Hourly-based MSPs profit from your computer issues, so expect a lot of service calls. A major network issue can blow your budget. Many MSPs have no real incentive to fix root issues – they don’t mind repairing the same problems over and over again.

Staff IT Person:

The salary and benefits may cost more than our fixed fee, and this person can’t provide 24/7 monitoring to prevent issues, or handle multiple issues at a time. And, if there’s a major incident, they’ll need to call in third party help, which will cost more. It’s less expensive to just have the mPowered IT team working for you 24/7 for a fixed monthly fee.