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Customer Engineer - Japanese Speaking

Salary: Negotiable

Location:
Tokyo, Tokyo-to, JapanTokyoTokyo-toJP

Job Type: Permanent, Full time

Company:
S.W.I.F.T. s.c.r.l.

Updated on:
15 Mar 18
2018-03-15

SWIFT Asia Pacific is looking for an ambitious individual to be part of a team performing Customer Support, Technical delivery services and Service Management in Japan. This unique role allows the chosen individual to engage customers from multiple perspectives, including call & problem management, delivery activities and service management to address the growing needs of the local financial services community in relation to SWIFT.

Responsibilities

Call and Problem Management:

Provide support on all technical problems within own area of expertise, through the provision of telephone or on-line support. Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it