Flexible (shared) channels cover a group of selected DIDs, and allow additional call capacity on all of these numbers, notwithstanding their different area or country codes, e.g. DIDs from Canada, Spain and Australia may well be included in the same group (pool).

DIDs within this group will be dynamically allocated with necessary additional channels on a first-come, first-served basis.

Please also note that by default each number provided by Virtual Phone Numbers is equipped with 2 voice channels; therefore, additional channels are necessary only if you wish to further increase the default capacity of your numbers. An additional flexible channel cost $20 USD per month + a one time setup of of $20USD

The 2 default channels also serve as a guarantee that even if all flexible channels allocated to the group (pool) are occupied, each of your DIDs will still have the capacity to receive (at least) two concurrent incoming calls.

Transfer calls to configured extensions, menus and voicemail boxes with IVR. Set up your voice menu and direct calls to different numbers based on the selection. (e.g. Press 1 for sales and 2 for support). Learn more