Hi, did you follow the instructions by Marcel? Because this is the following scenario: You left us a negative rating with a username: kimstring63 You have 2 additional user accounts on this forum. The one you are writing from where you say its "Kstring" at envato and then there is another account named kstring139 which is connected to an envato account kstring139. So we have 3 accounts available here. But the support only counts for one of them, the one you purchased the support license with. Th…

Hi, this forum section is only for pre sale questions. if you need support, please register with the forum by using the Login button in upper left corner and open a thread inside the Brooklyn Forum. If you support has expired, check this thread: How to renew support! Kind Regards

Hi, when purchasing a theme at theme forest you get a 6 month period of support. Within this support time, we help with all theme related questions and issues. The theme itself is lifetime. Means its a one time fee and all future updates are for free.

We officially invite you to join our UNITED THEMES™ Community TeamSpeak Server. Meet the Devs, talk to other customers about Brooklyn, WordPress, Plugin Recommendations , the latest Webdesign Trends or just off topic. What exactly is TeamSpeak? For those who don't know what TeamSpeak is, TeamSpeak is the number one choice VoIP communication system for Online Communities. We used it as your daily communication platform. You can download TeamSpeak here: teamspeak.com/en/downloads/ Once downloaded …

Hi Jan, next time please use the correct forum and not the "Form Help" its clearly stated that this sub forum here is not for theme support. However I assume you are not on the latest theme version since the described error ( which happened on GoDaddy in most cases and is related to their server config ) was fixed a few versions ago. [How To] update the theme!

Hi, yes you can use self hosted videos. Inside regular content, within the video module as well as inside the hero. The next patch will also bring an overworked version of the player, with new controls etc. but you can already use them.