topic Re: Internet Speed on Velocity slow. in Home Broadbandhttps://crowdsupport.telstra.com.au/t5/home-broadband/internet-speed-on-velocity-slow/m-p/688094#M44394
<P>Seems to be an ongoing theme with Telstra Velocity product, I personally have logged the same fault. Its been determined&nbsp;by Telstra in my case congestion exists&nbsp;on the port. After complaints and 4 months of waisted energy I have been unable to get it the fault resolved.&nbsp;</P><P>&nbsp;</P><P>After lodging a complain with TIO, they also&nbsp;claim they can not force Telstra to upgrade their infrastructure and I get frustrated given I have invested in their technology with good faith and now it seems their under investment is causing the Velocity technology to be at copper speeds.&nbsp;I consider it poor from Telstra to continue to promote this a a fast internet when my average download speed is at 6.5meg.</P><P>&nbsp;</P><P>ACCC have register the issue on their database and it now seems the only option is to have a conversation with my local federal member of parliment.</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 12 Jun 2017 06:19:52 GMTcranboune2017-06-12T06:19:52ZInternet Speed on Velocity slow.https://crowdsupport.telstra.com.au/t5/home-broadband/internet-speed-on-velocity-slow/m-p/685009#M44392
<P>HI everyone,&nbsp;</P><P>&nbsp;</P><P>For quite a while I have just sat in silence because of horrible internet, but I have seen to many other people with better speeds for download and uploads with what is cheaper and supposed to be slower internet.</P><P>&nbsp;</P><P>I have conducted 10 speed tests over the last 10 hours. Once an hour and averaged the sppeds using ookla's speedtester.</P><P>&nbsp;</P><P>Ping averaged out at 9 with a lowest on 6 and highest of 22.</P><P>&nbsp;</P><P>Download speed averaged at 4mb's with lowest at &nbsp;1.2mb's and highest at 6mb's.</P><P>&nbsp;</P><P>Upload stayed very stable and averaged at 1.1mb's with very little in the way of outliers.</P><P>&nbsp;</P><P>According to Telstra's own information I should be getting up to 30mb's dl speed and up to 1mb's uploads.</P><P>&nbsp;</P><P>I have never seen anywhere near 30mb's dl speed and want to know if this is common among other telstra users or if there is something wrong with my end?</P><P>&nbsp;</P><P>The cable - velocity internet was already installed when I moved into this house so I don't know how it was set up.</P><P>&nbsp;</P><P>I want faster internet. And this rubbish is worse than the wireless internet i was getting with optus living in the country and more expencive.</P><P>&nbsp;</P><P>Please help. (I have completed all the troubleshooting tips that telstra reccomend).</P>Tue, 30 May 2017 12:01:27 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/internet-speed-on-velocity-slow/m-p/685009#M44392Davedodson2017-05-30T12:01:27ZRe: Internet Speed on Velocity slow.https://crowdsupport.telstra.com.au/t5/home-broadband/internet-speed-on-velocity-slow/m-p/685036#M44393
<P>To be honest, it sounds like congestion. Uploads rarely get affected because hardly anyone uploads large volumes of files.</P>
<P>Just not enough available backhaul from your area to cope with the amounts of data that are now being downloaded. Courtesy of online streaming services.</P>Tue, 30 May 2017 20:35:39 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/internet-speed-on-velocity-slow/m-p/685036#M44393Jupiter2017-05-30T20:35:39ZRe: Internet Speed on Velocity slow.https://crowdsupport.telstra.com.au/t5/home-broadband/internet-speed-on-velocity-slow/m-p/688094#M44394
<P>Seems to be an ongoing theme with Telstra Velocity product, I personally have logged the same fault. Its been determined&nbsp;by Telstra in my case congestion exists&nbsp;on the port. After complaints and 4 months of waisted energy I have been unable to get it the fault resolved.&nbsp;</P><P>&nbsp;</P><P>After lodging a complain with TIO, they also&nbsp;claim they can not force Telstra to upgrade their infrastructure and I get frustrated given I have invested in their technology with good faith and now it seems their under investment is causing the Velocity technology to be at copper speeds.&nbsp;I consider it poor from Telstra to continue to promote this a a fast internet when my average download speed is at 6.5meg.</P><P>&nbsp;</P><P>ACCC have register the issue on their database and it now seems the only option is to have a conversation with my local federal member of parliment.</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 12 Jun 2017 06:19:52 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/internet-speed-on-velocity-slow/m-p/688094#M44394cranboune2017-06-12T06:19:52Z