During his keynote presentation, Joseph Barra, President, International Securities Processing & Global Outsourcing Solutions, Broadridge, will discuss the key challenges facing the financial services industry, such as increased regulation, globalization and margin pressure, along with the industry’s imperative responses including the need to redefine traditional business models and reassess how value is assessed within outsourcing models.

“Business process outsourcing in the financial services industry has entered a new era where the old benchmarks for success are no longer applicable,” said Joseph Barra. “Firms are no longer content with merely cost savings as the end result. They now are looking for business process outsourcing to help them achieve multiple business goals … to reduce costs, enhance the customer experience and enable revenue growth.

Mr. Barra will also review findings from the 2011 TowerGroup white paper, 21st Century Business Process Outsourcing: Delivering Operational Excellence and Enabling Revenue Growth. The TowerGroup was commissioned by Broadridge to conduct the independent research and analysis of the emerging practices and trends in financial services business process outsourcing.

“The TowerGroup’s research in the BPO space validates what Broadridge has seen over the past several years,” continued Mr. Barra. “Financial services firms are looking for flexibility in their BPO arrangement and for a provider to have strong functional expertise and a deep understanding of the industry as well as the unique needs of their clients.”

This past September, Broadridge announced a major expansion of its business process outsourcing solutions offering. With this expansion Broadridge clients have the ability to use their technology of choice while taking advantage of Broadridge’s front-office, middle-office, back-office, corporate and finance BPO solutions.

About Broadridge

Broadridge Financial Solutions, Inc. (NYSE:BR), a $4 billion global fintech leader, provides investor communications and technology-driven solutions for broker-dealers, banks, mutual funds and corporate issuers globally. Broadridge’s investor communications, securities processing and managed services solutions help clients reduce their capital investments in operations infrastructure, allowing them to increase their focus on core business activities. With over 50 years of experience, Broadridge’s infrastructure underpins proxy voting services for over 90 percent of public companies and mutual funds in North America, and processes more than $5 trillion in fixed income and equity trades per day. Broadridge employs approximately 10,000 full-time associates in 16 countries.

TowerGroup is the leading research and advisory services firm focused exclusively on the global financial services industry. For more than a decade, we have been providing the world's top financial services, technology, and professional services companies with trusted advice and continuous, timely, and objective information. TowerGroup thoroughly understands the complexities of the financial services industry. With unrivalled industry experience and outstanding analytical prowess, our strong team of analysts and specialized advisors covers the business and technological issues impacting the entire financial services sector.

Broadridge, a global fintech leader with $4 billion in revenue, helps clients get ahead of today’s challenges to capitalise on what’s next with communications, technology, data and analytics solutions that help transform their businesses.