Amazon’s Russell Baker gave conference attendees at the Food On Demand Conference in Dallas in March advice on how to be customer obsessed like the large, but nimble, company he works for as general manager of Amazon Restaurants.

Tipping has topped the headlines throughout the Twin Cities, with the settlement of a $2.5 million class-action case against Minneapolis-based Surly Brewing Company and in ongoing debate of a $15 minimum wage for St. Paul.