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FrequentlyAsked Questions

Whatever the question, you’ll find an answer here…

General

Q: Can i change my password?A: Yes sure you can, just log

Installation your Murals

Q: Can i install the murals myself?A: Yes you can, our murals are very easy to install just watch the videos we have for a quick guide. We’ll send your mural with instructions also. We also offer a fitting service to some postcodes, just email us separately for a quote.

Q: Are there different types of mural finishes?A: We offer 2 different types of wall mural material:

Q: Pre-pasted Wallpaper, just wet it and hang Self-adhesive (peel and stick)A: We will send you instructions for the type of mural you have chosen.

Q: Is wallpaper paste included?A: No you don’t need paste, the murals are pre-pasted so you just wet the back to activate the glue.

Q: Do i need to do any wall preparation?A: Yes please ensure your wall is ready before you install the mural so the finished look is perfect and the mural sticks well.

If the wall needs priming or sealing please do this before hand. If the wall is dark or patterned please white wash the wall for the best end result.

Q: Will the mural be tiled already?

A: Yes our murals are supplied in easy to manage portrait sections with are numbered for easy installation. The mural will have a 2cm bleed and an overlap. All the tiles are the same size with the height and width bespoke to the size of your wall.

Q: Can I wipe down my mural?A: Yes our murals can be wiped clean with a damp cloth and warm water. Don’t use chemical detergents though as this may wash the ink away.

Q: Will the mural damage the wall?A: No our murals will not damage the wall if they have been installed correctly. The murals are also removable.

Q: What if I accidentally damage a panel when i install it?A: We can print just 1 panel if you accidentally damage the mural and the cost of the single panel.

Delivery & Returns

Q: Can I deliver to a different address?A: Yes of course, just add the delivery details in at the checkout and keep the billing address as your own address.

Q: How long does delivery take? UK mainland addresses 5 working days.A: Rest of the world 8-10 working days.

Q: Can i return the wall mural?A: All our murals are made to measure, bespoke for your wall. We carefully check the order before it is dispatched and it passes quality control. However, if you notice damage to your wall mural or the size is wrong then you can return the mural for a free replacement. Do not sign for delivery is packaging is damaged. Returns only accepted within 14 days of reciept of the mural, in the original undamaged packaging and authorised return from UK Wallpaper murals customer service department. We are unable to accept returns for incorrectly measured walls, and we accept no responsibility for defective installation

Design

Q: Is my file good enough quality?A: Please make sure the file you have is good enough to print, you can also email us to check your file for you on info@ukwallpapermurals.com

Q: Should i give you the exact wall size?A: Yes this is crucial to receiving the best end result. We recommend you give us the dimensions measured at the widest and highest points. We will add a 2cm bleed to allow for slight movement.

Guarantees

3 day turnaround

Free delivery

Easy to hang - just wet it and apply

High quality HP wallpaper fade resistant & water resistant

Product Info

All our murals are wipe clean using uv fade resist inks, choose from either pre-pasted paper or self adhesive paper

Both materials are printed to last for years to come

Our murals are easily removed and will not damage your walls

Installation

Our murals are easy to install yourself or we have a fitting team who can do this for you