Employment Opportunities

Host/Cashier - Full Time

by
Bob Taylor | Sep 13, 2017

FLSA Status: Non-Exempt

Reports to: Food Management

Department: Food Department

JOB SUMMARY

Under general direction of the Food Supervisor and Manager the Busser/Host/Cashier will provide a warm, friendly greeting to guests. Seats, and presents clean menus to guests in a professional and quick manner. The Bus Person clears, sets and services tables. The Bus Person also assists the Food Servers and Host/Cashiers as needed. Performs duties in a conscientious, professional, friendly, efficient and courteous manner; insuring guest satisfaction.

The Host/Cashier, as with all members of the Tamarack Junction Casino Team, is expected to conduct himself/herself in a manner, which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

ESSENTIAL JOB FUNCTIONS:

Answers guest calls with “Thank you for calling the Tamarack Junction Casino this is (your name), how may I help you.

Is familiar and proficient with menus and general restaurant operational policies to ensure quests questions and to go orders can be taken with accurate GREAT guest service.

Promptly greets and seats guests, and presents clean menus to guests.

Works with the Lead Host/Cashier to coordinate dining room floor, rotates seating between server sections, takes names on a waiting list.

Observes tables and keep track of clean, dirty and occupied tables.

Takes guest information and quotes wait to guests accurately when tables are not immediately available.

Assumes total responsibility for assigned station including cleanliness, organization, and proper housekeeping practices in the lobby before, during and after the shift.

As guests depart, clears and resets tables as quickly as possible. Removes all dishes and glassware from tables after guest has left. Cleans table surface and ensures proper sanitation. Sets tables in the proper order according to the company expectations.

Uses a tray at all times to clear all tables and to deliver beverages.

Transports dishes from restaurant bus station area to dishwashing area. Sorts and separates silverware, dishes, and glassware in accordance with established guidelines.

Maintains thorough housekeeping practices of the assigned station before, during and after the shift including floors, walls, chairs and tables.

Must be familiar and proficient with menus and general restaurant operational policies to be able to answer guests’ questions.

Puts away clean dishes, silverware and glassware in specified area, as time permits. Routinely inspects dishes, silverware, and glassware for cleanliness. Returns items to dishwashing area if not appropriately cleaned. Performs posted closing sidework duties that is complete and thorough.

Shows willingness and effort to work as a team member.

Keeps a Food and Beverage Management Team informed of guest reactions, comments or problems that may arise.

Checks out with a Shift Supervisor/Manager before leaving the shift.

Performs other duties as assigned.

TECHNICAL / PROFESSIONAL KNOWLEDGE:

Effective oral communication skills.

Provide exceptional guest services at all times.

Work independently and follow verbal and written directions, policies, and procedures.

Working knowledge of a service POS system.

Basic mathematical skills; ability to add, subtract, multiply, and divide in all units of measure.

Ability to use a service tray and lift up to 25 pounds (preferred).

High School diploma (preferred).

Previous customer service experience – preferably in hospitality or retail.

Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Seeks increased responsibility; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

WORK ENVIRONMENT

The Host/Cashier typically works in a fast-paced restaurant environment. The position will frequently interface with guests and team members on a daily basis. The position work schedule varies and may include Saturday, Sunday and Holidays, varied hours depending on the needs of the operation. The Host/Cashier is encouraged to maintain a flexible schedule.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand/walk for long periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs/ladder; balance; stoop, kneel crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

All team members of the Company are considered to be "at will." As such, any team member may terminate his employment at any time, with or without cause, as may the Company.