SAS Global Communications to extend managed services offering

London - SAS Global Communications, an international provider of managed and professional network services, has announced plans to extend its portfolio of managed services in response to market demand. The latest enhancements will allow customers to increase the number of applications and network components managed under their managed services agreement whilst, at the same time, reducing the tools required to administer their infrastructure and delivering improved network visibility via a new SAS web portal.

“The convergence of voice, data and video technologies has made the enterprise network extremely complex to manage,” said Charles Davis, CEO of SAS Global Communications. “Because hardware and software is now so interdependent, the time it takes to identify a fault has become significantly extended. This can, not only, cause applications to be unavailable but also reduces trust in the IT function.”

Davis believes that with its new systems in place, SAS will be able to access a deeper level of infrastructure intelligence on behalf of its customers, allowing it to reduce the time taken to identify network issues and providing accurate metrics for fault allocation and resolution.

The key enhancements proposed to the company’s managed services offering include: Rral-time VoIP monitoring for QoS optimisation, fault management and capacity planning. VoIP monitoring will also enable IP SLAs on Cisco routers to be automatically configured. Currently, SAS can monitor Cisco IPT systems and Polycom VC systems but expects to cover Avaya and Nortel Call control servers as well by the middle of 2009.

Further the number of manufacturers which can be managed has increased and includes Cisco Systems, Nortel Networks® Motorola, Extreme Networks, Dell, HP, Adtran, Riverbed, 3Com, Aruba Networks, Juniper Networks and Foundry Networks®.

Simplified single customer support portal with increased DR: will enable customers to log and track incident tickets, view all systems management and run ad hoc reports, all on-line.