Enterprise Support » FAQ

Question:

I get an error mesage "Cannot connect to Nexxis Application server" when runnning custom methods from portal.

Answer:

If you end up getting an error”Cannot connect to application server”
1!)Go to Nexxis Applciation server
2)setup stop the server
3)Make sure that the server name and the coputer name are the same
4)start the server
5)reset IIS
7)Go to your DB and look up ilab.servers table and verify the DB server over there is your applcaition server (optional)
6)open the portal and run the method again