IGT Blog

Digitization has provided untapped opportunities for travel providers to strengthen relationships with their customers in home markets, across the region, and around the globe. In that, certain regions are seeing a growing “smart” evolution with regard to lifestyle and particularly in travel. And in the center of it all is Asia. With over a billion travellers, the fastest adopters are …

Customer service is entering a new era and by that count BPM is evolving not only its offerings but the environments where it is applied. In IGT’s 2015 ‘Travel Trends’ predictions echoed Gartner’s report that in 5 years the BPM will see certain manual jobs automated by robots (RPA), for digitally powered businesses. And BPM Big #3 are responsible for …

Mobility: Mobility and personalized experiences are redefining the competitive landscape. It is no longer a question of whether Mobility solutions are valuable but of how quickly new solutions can be delivered. How would it be if you could lead the invisible things that exist, connect and impact your operations? Re-imagine mobility as a function. After all, Travel’s not dipping its …

Visit any contemporary organization, and the vision of an extremely connected, mobile workforce becomes a reality. More and more employees are using mobile devices – be it smartphones, tablets or even wearable technology like smart watches. Additionally, employees routinely access cloud services as well to conduct their day-to-day work. Combine these two and what you get is Enterprise Mobility Management …

Early this year, the US East coast was engulfed in a severe snowstorm, labelled as one of the biggest of the century. Services were mobilized, warnings were sent out and cities were on high-alert. Governments and corporates worked to minimize damages, while companies changed strategies to maintain a competitive advantage. So why the reference to weather? Its another example of …

By Avik Dasgupta Manila recently beat Mumbai in the global outsourcing race and became the only non-Indian city in the top 7 of the Tholons International Top 100 Outsourcing Destinations report. The 2015 edition of the report had 8 cities from Philippines making the top 100 list. Today, the country’s BPO sector employs more than 1mn people and the industry’s …

By Madhur Arya and Ashok Bhardwaj What is a Business Event? A business event is an occurrence of certain state in a system or software application that may be important to other sub-systems within the system or external systems or agents. Distributed systems have quite mature capabilities for business events that help a business to take agile decisions. Consider an inventory …

By Pankaj Srivastava Continuous Integration is a development engineering practice that integrates code after each check-in done by developers into a shared repository and helps to find out code errors & code breaks early before it hampers the development process of other developers. It is a myth that Continuous Integration is an agile methodology practice. A development engineering practice is not …

By Meetu Singh Testing, for years, has been a fixed bid model or a FTE-based where a team of resources are finalized on a fixed cost and are available to work for 8-hours a day. However, effective resource utilization has been a proverbial challenge or a non-controllable factor for customers. The challenge has given rise to a new “pay-per-use” model in IT Software …

By Avik Dasgupta Operating in a volatile environment, airlines are today influenced by a variety of external factors that impact their business – either on the ground or in the air. Extreme weather conditions, natural disasters, mechanical problems, labour issues, industrial action, air traffic congestion, security alerts and other disruptions can not only damage an airline’s brand value but also …