FAQ

I have an account but I have forgotten my password, what shall I do?

In the top left corner of every page on beanandpod.com there is a button called 'My Account', please click this and it will take you to the log in screen. Underneath the returning customer section you will say the words ‘Forgotten Your Password?’ written. Click on this and you will be asked to enter your email address, then you will be sent an email with details on how to reset your password - please choose something safe!

My payment won't process, why?

We are sorry to hear this and can understand how frustrating this can be. There are several reasons why a card may decline, please do check with your bank in the first instance. If you believe there is a problem with our payment services, you can get in touch with our Customer Services by calling +44 (0) 161 974 7525 or by leaving a message on our Contact Page: http://beanandpod.com/contacts

Can I pay through mail order or over the phone?

We apologise that right now we only accept payment through our secure website. However, you can also find Bean and Pod at retailers throughout the world. If your retailer doesn't stock Bean and Pod yet, why not ask them to?

I am ordering my product as a gift - do you do gift wrapping?

All of our products are packaged in a way so that they would make a suitable gift. Our receipts are digital and sent to the given email, so there is no worrying about your recipient knowing the price.

Are your products suitable for Vegetarians?

Yes. All of our products are suitable for vegetarians! All of our products are certified by the Vegetarian Society.

Are your products suitable for Vegans?

Some of our products are suitable for vegans. Please look at the ingredients details listed underneath each product, if you have any questions then get in touch: http://beanandpod.com/contacts

Is there gluten or barley malt in Bean and Pod?

Bean and Pod products may be produced on the same line as products that contain gluten or barley malt extract, so there is a potential for cross contamination. Please always refer to the ingredient list on the product’s packaging for definitive advice.

We understand that there are consumers who are unable to enjoy Bean and Pod at this time, and we hope that in the future we will be able to accommodate our consumers with varying dietary requirements. We're looking into it right now!

Are Bean and Pod products nut allergen safe?

Bean and Pod products may be produced on the same line as products that contain nuts, so there is a potential for cross contamination. Please always refer to the ingredient list on the product’s packaging for definitive advice.

We understand that there are consumers who are unable to enjoy Bean and Pod at this time, and we hope that in the future we will be able to accommodate our consumers with varying dietary requirements. We're looking into it right now!

Are any Bean and Pod products suitable for people with lactose intolerance?

We do sell dairy-free variants of Bean and Pod. However, we do not have products suitable for people with severe lactose intolerance - as some products may be produced on the same line as products that contain dairy.

We understand that there are consumers who are unable to enjoy Bean and Pod at this time, and we hope that in the future we will be able to accommodate our consumers with varying dietary requirements. We're looking into it right now!

I have an allergen that is not listed in these FAQs, can I eat Bean and Pod?

Each product we sell online has a detailed ingredients list, please read this for futher advice. If you have any questions then get in touch: http://beanandpod.com/contacts

I love Bean and Pod, I want to leave feedback!

I'm not happy with my online order, what can I do?

We pride ourselves on feedback from customers and we're always sorry to hear if there's a problem. To start with, please take a look at our Customer Service page: http://beanandpod.com/Customer-Service

I would like to contact someone about Marketing, what should I do?

Please don't hesitate to get in touch if you have ideas, feedback or questions about any aspect of our Marketing. Send an email to marketing@beanandpod.com

My question isn't answered here, what can I do?

We're sorry if you couldn't find what you were looking for within our FAQs. However, the Bean and Pod team are always on hand to answer questions, please use our contact form to find out more: beanandpod.com/contacts