Merchant Services

Trans One Fraud & Scam

Trans One Merchant Services is a scam. They have the highest cancelation fees in the industry. Ryan DeVitis & Russ McKelvy. Trans One makes their living by taking money from small businesses. This is not an upstanding company to do business with!

Comments

Another victim here. Contract is renewed automatically after the original contract is expired. Then they charge more than $500 for cancellation fee. BBB or Government should do something to this scam company.

I too was duped by TransOne Merchant Services out of Irvine CA. They announced a new merchant "PCI Compliance Fee" of $124.75 just after my contract had renewed for the 4th year at the beginning of Dec 2009. I called around and found this fee was not being charged by everyone, so I decided to discontinue their service. I faxed a letter in to their Irvine office on Dec 10, 2009, indicating I no longer needed their service. On Dec 17, 2009, they took the PCI Compliance Fee of $124.75 from my account after all. On Jan 19, 2010, they took $495 from my account for closing the account at a time other than my annual renewal date in November, causing my account overdraft charges. They claim to have submitted a request to refund charges of the $124.75 and that could take up to 10 working days. I feel like my account is an open door for them to take as they see fit, whether I like it or not.

I have since gone to Intuit On-Line Merchant services who does not charge a PCI Compliance fee and doesn't intend too. So far, they have been very up front about all fees.

During my three years with Transone they raised rates several times making everything their salesman, Ryan, said to me a lie. They also did not cancel my prior account as promised. Once they had my signature they were done with me.

In January or 2009, I called and asked to cancel my account. They offered to quote a competitive rate. I agreed but after two weeks their rep had not called. When I asked them to cancel at this time they informed me that I had missed the 30-day custoff and would have to auto renew for an entire year or pay $495.

In January of 2010 I again faxed and mailed my request for cancellation. My request was faxed to two numbers and mailed to two addresses.

Even though I followed their specific instructions and sent the required information to them via both fax and mail they claim they have not received anything and are auto renewing my account for 2010 and charging another $495 cancellation fee.

When I blocked them form my bank account in January 2010 they changed their access number and came right back for the monthly fees fof 42.95.

I was forced to close my bank account entirely in order to avoid another round of monthly withdrawals and random fees. Now I await collections and the inevitable harassment and damage to my credit that will result.

This is so unfortunate because I was a good customer with them for three years and they were able to make legitimate fees for services rendered. This experience has been very aggravating and expensive.

I also got suckered by signing there contract without looking at my options. They give you a diffrent answer every time you talk to a rep. They have held one to my money longer then 48 hours. Every time I have called to get answers they say they will transfer my call then they hang up on me. It happened 9 times in one day and they said I was the one hanging up. I have asked for a supervisor and they say there is no supervisor. I said I would personally go to irvine to pick up my money, then they said there in Dallas. They give you the run around. There charges are sky high. Even when I asked about a date when my contract expires, they said I would have to call back the next day for that answer. They are unprofessional, and liars. BEWARE, i wish someone would told me prior to signing a contract

These people are the worst to deal with, they keep my contract on an automatic renewal, I'm stuck for my 4th year, I have not used the service for over a year and still have to pay the minimun $30.00 per month
Ryan De Vitis gives you a nice face to scam you, be aware!!!

Anyone interested on starting a lawsuit to these people? plese contact me, I'm a customer who is being obligated to pay monthly fees due to an automatic renewal, all these dishonest people will soon have to pay back all the money they stole from us.

If any of you guys are interested in filing a class action lawsuit against Ryan De Vitis and/or his company, please contact me ASAP at kkeuilian@aol.com. He scammed me, too, and I'm trying to round up other business owners who were scammed by him. There is power in numbers!!! This crook needs to be PUT IN PRISION! We shouldn't let him get away with stealing our hard-earned money and then trying to ruin our credit when we block his transactions or open a new bank account.

Yup, same here. They tried to get me to sign a ridiculously expensive lease on a terminal (5 year, $2500) which you can buy online for $250. When I tried to cancel they charged $600 in cancellation fees. They have a constantly renewing contract such that even if you're with them for 20 years you will be assessed an "early termination" fee unless you cancel within a very narrow window each year. Very difficult to get out of this without a cancellation fee. I am furious with them but not sure of what to do.

You forgot to mention that TransOne institutes a rate structure that is 25% less than the average processor. So when you take into account the entire cost per month including all fees and equipment charges, you would still be paying much less than if you went with a processing company that gives away free equipment. A company needs to profit somewhere.

I had the same experience. They charged me a PCI fee and now saying I was on an auto renew. They say I owe $400 for early cancellation when I enrolled in 2006. You can't get anywhere talking with their customer service representative. Don't use them!

Merchant Services - Credit Card discrepancies are never found in favor of retailerCaliforniaUnited States

We have received several chargeback notifications in the last 8 months of doing business. Each time I have submitted the signed customer receipt and all other materials needed to confirm that the credit card was swiped and customer was present when purchasing at our retail store. Each time the chargeback reversal has been denied with the excuse that "information provided wasn't sufficient". I sent everything to prove my case. And to top it off, this business won't take information over email you have to FAX IT- because they state that their internet system isn't safe... and faxing is? This company needs to be investigated on their practices. .