Uncle Bob's Cares WhatOur Customers Think!

253 Customer Ratings

(4.7 out 5)

Helpful/Friendly Staff

4.7

Appearance/Cleanliness

4.8

Expectations

4.5

Satisfaction

4.6

Likely to Recommend

4.8

48 Customer Reviews

5.0 out of 5 stars

By Helen Fox

Williamsburg, VA

October 23, 2016

We live out of state and had a few things left in the storage area that we did not want or need. We called to ask for a referral for someone we could pay to empty the storage area. The Uncle Bob's managers took care of it for us at no charge.
They definitely went above and beyond normal customer service.
Thank you!!!!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Doreen

Topsham, ME

September 23, 2016

I would prefer 24 hour access

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Steve

Topsham, ME

September 23, 2016

The staff did a great job and were always helpful and super friendly!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Cindy

Brunswick, ME

July 30, 2016

The woman who helped me was so eager to help and make sure that the storage unit I got was convenient, she asked me what I preferred, and went over everything with me in detail. Some of the best customer service I have seen in the state of Maine, at any establishment.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Elizabeth A

Woolwich, ME

June 29, 2016

Thanks for all you do!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Stephen

Kents Hill, ME

June 28, 2016

The space is great, the facility is well maintained and I feel that my things are well protected.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Theresa

Harpswell, ME

May 26, 2016

I appreciate the service I received.
Thank you

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Mary

Portland, ME

May 25, 2016

Excellent customer service and facility.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Pamela

San Jose, CA

April 25, 2016

The associates helped me make a good decision about the size of the space I needed and explained the process clearly. Since I live 3,000 miles away from the space I am temporarily renting, I needed some extra help in making sure that things were set up properly before I left. They helped me do that.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Paula

AUGUSTA, ME

March 23, 2016

Marlee goes ABOVE AND BEYOND TO HELP HER CUSTOMERS!! Please let her know and treat her well!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Melinda

Topsham, ME

February 26, 2016

It was a fabulous experience with them! Very accommodating and very friendly staff. Excellent service! ?????!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.1 out of 5 stars

By Dan

Topsham, ME

January 25, 2016

Very happy with th service, cost and access of it all. Not happy with the actual door on the storage unit. I have my couch close to the door and when I opened the door, a hook on the door ripped the couch, roughly a foot long rip, (not happy about that at all!!!)

Staff

4.5

Cleanliness

4.0

Expectations

4.0

Satisfaction

3.0

Recommend

5.0

3.9 out of 5 stars

By Michael

Wiscasset, ME

October 25, 2015

I was charged for a month and half. I was there only 30 days and rental money was not returned for the remainder of the second month I paid for.

This might be the best storage facility that I have ever used. It is the cleanest, best maintained and well staffed. I always felt safe going by myself, and I was never concerned about the well being of my items being stored.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Margaret

Topsham, ME

August 23, 2015

Staff was great. Even helped me find a hauler for items I did not want anymore.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Paula

Land O Lakes, FL

August 7, 2015

Highly recommended

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Richard

Brunswick, ME

August 1, 2015

Answered all questions

Staff

4.2

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Wendy

Topsham, ME

July 23, 2015

Maralee is a wonderful asset! She made a very stressful time in our lives a bit easier with her genuine smile and compassion.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Shirley

Sherwood, ND

June 26, 2015

The size space that I required was reserved for me until I was ready to move my possessions into it.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Chelsea

Brunswick, ME

May 27, 2015

The assistant manager was so helpful in helping me set up an account and showing me storage space options. The place is very clean, and I'm impressed with the high level of customer service.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Sara

Harrison, ME

May 25, 2015

I appreciate your patience as I worked through several potential move-out dates. Staff was very helpful about arranging partial month payments when necessary.

Staff

4.5

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Susan

Topsham, ME

March 28, 2015

The fact that it's very secure and climate controlled is a huge plus. I recommend it to a lot of my clients.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.2 out of 5 stars

By Joseph R.

Bath, ME

March 27, 2015

Its all good.

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By John

Brunswick, ME

March 26, 2015

You have a great team in Topsham!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Nancy

Topsham, ME

February 23, 2015

Keep doing what you are doing. It is convenient and pleasant. Price is high, but you get what you pay for. Didn't need to worry about things in storage getting too hot or cold.
Thanks

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Tarja

Bath, ME

January 29, 2015

I have had a unit in this building before and appreciated the indoor access and location. So, I was pleased to get a unit in this building again

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By David

Dallas, TX

January 23, 2015

Great experience - staff was amazing and it was a great experience -

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Ryan

Topsham, ME

December 2, 2014

A very pleasant experience and atmosphere all around. Facility and staff exceeded expectations.

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Lisa

Brunswick, ME

November 28, 2014

The staff at the Topsham site know the value of good customer service. They all are cheerful polite and professional.

Positives: Facilities are very clean, well kept. The staff is always helpful and solicitous.
Negatives: All communication is either by phone or mail>> no email?!? Sseriously, this is 2014. I lodged a formal complain after a small oops with my billing. Haven't heard a word. Living overseas, Mail typically takes 2-3 months to reach me and my local number won't reach me. It was a fluke that I got the message and my property wasn't seized and sold. The folks in Topsham I give an A, people in HQ, regional manager I give an F. I know nothing will come of this which is a shame because with a small tweak, I would happily endorse the business. Shame.

Staff

4.5

Cleanliness

4.0

Expectations

3.0

Satisfaction

3.0

Recommend

2.0

5.0 out of 5 stars

By Norman

Miami Beach, FL

September 24, 2014

It is a very clean and perfectly maintained storage facility, offering secure storage with easy access in a convenient location. The staff is friendly, knowledgeable, professional and always helpful. I am always greeted with a smile and any questions or concerns are answered. I would recommend Uncle Bob's in Topsham, Maine to anyone without hesitation!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Wendy

Orono, ME

September 24, 2014

Very professional, clean, organized...other storage facilities do not compare! I was very impressed with the website and the online tour was amazing.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Anonymous

Brunswick, ME

September 24, 2014

No Except Congratulations on operating a clean and efficent business and thank you for that?

Staff

4.2

Cleanliness

4.3

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Janice

Freeport, ME

August 26, 2014

A great place to do storage!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Cindy

Washington, PA

July 25, 2014

Previous customer

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Thomas

Alna, ME

July 25, 2014

I was finalizing the arrangements for my daughter and I expect her expectations were met. The young fellow with whom I dealt was very professional and helpful.

Staff

4.8

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Sally Jeanne

Topsham, ME

July 24, 2014

I am extremely impressed by your facility and your employees. Every question was answered and you could tell they enjoyed their work. The entire place is immaculate, including the bathrooms. Well done!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Dave

Litchfield, ME

May 28, 2014

Need light sensors on more time..cut off way toosoon

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Dorothe

Brunswick, ME

April 19, 2014

Big improvement over other storage options in the area.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Linda

Pownal, ME

March 28, 2014

We've had storage units at this facility for 7 years and have never had a problem.
I wouldn't hesitate to recommend you to our friends.

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Elizabeth

Georgetown, ME

March 26, 2014

We have been storing with Access Storage in Topsham for three years. I hope that now it is Bob's storage that the high standard of service and cleanliness will not change. Your staff there are great, and everything is always easy. Please do not try to change anything under new management

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Anonymous

Portland, ME

March 26, 2014

It would be great to get a reminder about payment due just before the late charge rather than after the late charge. I know that it is my responsibility to pay on time but folks do get busy and it would be a great service to send a reminder to folks that payment is due BEFORE the late payment fee is applied.

Staff

4.5

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

54' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Topsham

When it's time to store your belongings out of the summer heat or winter cold, Uncle Bob's Self Storage can help. Choose from our selection storage units, including those with climate control to help keep your valuables warm in the winter and cool in the summer. We have a variety of boxes and packing supplies for sale, and our aisles can accommodate up to 54-foot tractor trailer rigs to help make the move easier. We are located minutes off I-295 at the Lewiston Road exit.

Serving the Communities of:

Birch Island, Brunswick, and Cundy's Harbor
04011, 04252, 04032

Have Questions? We can help!

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Send us a message now!