Sunday, December 27, 2009

Client Satisfaction Survey Results

Feedback is important to all of us. We all want to know how we are doing and through constructive feedback we learn how to get better. One of the best ways to get feedback is to ask. Back in my corporate days at Norlight Telecommunications we were very serious about making sure our customers were satisfied with our services. We did an annual customer satisfaction survey and a monthly new customer survey. Since it worked so well at Norlight, I knew it could help me too.

In October I asked my clients for feedback and heard back from almost 50%. For those of you not familiar with market research that is an excellent response – so thank you to everyone who participated. And, in December, I started my monthly new customer survey, which provides timely feedback. If someone is not happy with something, I can rectify the situation quickly. Fortunately, I learned this is hardly ever the case. In fact, I was very pleased with the results and would like to share them with you.

As far as overall satisfaction with the services provided and results achieved:

97% of respondents were satisfied with the services provided, with 88% being either extremely or very satisfied.95% of respondents were satisfied with the results they have achieved, with 63% being extremely or very satisfied.100% of respondents would recommend my services.

These are awesome results!

Some additional findings:

95% of respondents have been motivated to adopt a healthier lifestyle.93% say I’m responsive to their individual needs.86% have identified and changed unhealthy patterns or behaviors.85% have made significant changes in their eating habits.