How can we help?

Can I get a refund of my purchase?

When you buy italki Credits, they are yours to keep and cannot be refunded. They will always be available so long as you maintain an active account by logging in every 12 months.

Once the transaction has been confirmed and validated by our payment partners and security systems, and you have received the credits in your Student Wallet, then the purchase is completed or final.

Can I get my credits back from a lesson?

Although we are not able to process refunds from purchases of credits, we want to make sure that you are happy with your lessons on italki.

If you need a credit "refund" for a lesson, please discuss this first with your teacher. This "refund" would put the credits back into your Student Wallet. If you and the teacher both need help, please contact italki support.

Your credits are yours to keep so long as you maintain an active account by logging in every 12 months.

Need help?

If you need to transfer your credits to a different account, if you have any payment problems, or if you need support for a special situation, please contact italki support, and we will help you as quickly as we can.