DestinationSkin is a national chain of registered clinics specialising in non-invasive, advanced skin solutions. With an incredibly strong culture our vision for both our clients and our employees at DestinationSkin is to be “You At Your Best”. We want our employees to be the best they can be and to help our clients achieve the same through our tireless mission in educating and inspiring women and men to adopt advanced skin solutions that work.

Role Description

As an Assistant Manager you will provide guidance and leadership for the staff in your clinic. You will support the Clinic Manager with developing an effective and motivated team, leading by example and demonstrating an extensive knowledge of the treatments we offer. You will continue to conduct high quality aesthetic treatments whilst supporting the Manager with day to day clinic operations.

Key Responsibilities:

Finance & Sales

To assist in the achievement of clinic budgets and financial targets by communicating daily targets and motivating the team.

To promote treatment and retail sales and assist with marketing initiatives as required.

Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.

Ensure stock control and clinic retail merchandising, procedures are followed so as to maximise sales, customer satisfaction, appearance and image.

Service & Quality

To provide active and consistent daily support and leadership the clinic staff, developing an effective and motivated team.

Inducts new staff into the clinic and provides support to enable them to develop their skills.

To plan and schedule staff rotas being mindful of business requirements, costs and contractual commitments to staff.

To participate in the recruitment of new staff as required and to ensure a thorough and effective induction into the clinic.

To apply HR policies and procedures fairly and consistently under the guidance of the clinic manager and to liaise with the Head of HR as required in relation to performance.

To assist the Clinic Manager to carry out probationary reviews and appraisals with employees as required and monitor performance to encourage improvements by contributing from a clinical perspective

To liaise with the Clinic Manager Head of HR in relation to disciplinary or grievance issues and participate when protocols are breached

To provide on-going training and support for the team ensuring all staff are competent in all treatment procedures and policies

Treatments

To carry out high quality and professional laser and skin treatments in accordance with company protocol.

To carry out or participate in, skin and laser consultations with prospective clients to determine individual needs and to make recommendations on appropriate treatments and products.

To deliver exceptional customer care and develop a professional rapport with clients, ensuring that they are confident and satisfied with their treatments.

To promote & recommend products and services, maximising opportunities for sales and referrals including call lists to both new and existing clients

Compliance

To ensure all clinic procedures and data protection requirements are followed in relation to client records prior to, during and after appointments, including completion of medical history.

To maintain confidentiality and discretion at all times in relation to clients.

Maintain client follow ups with phone calls and email support when required

To maintain working areas and equipment in accordance with health, safety, hygiene and general housekeeping standards at all times.

To report immediately to the Clinic Manager or in her absence a Regional Manager, any client complaint or incident and to keep detailed written notes of the incident

Customer Service

To provide front of house cover/duties as required within the clinic

To greet clients and visitors who arrive at the clinic and ensure they are made to feel welcome, dealing with their enquiry in a professional and courteous way

To answer the telephone in the clinic politely and in accordance with company procedures, deal with all enquires including referring to other team members and making and adjusting bookings for treatments.

Maintain client follow ups with phone calls and email support when required

If authorised, take payments for clients after their treatments ensuring cash handling procedures are followed if required.

General

To assist with other clinic duties as required, including supporting other team members inclusive of our medical injector team

Participates in company training programs to develop skills and knowledge offering a variation of services as needed.

Requirements

A passion for skincare and aesthetics with good working knowledge of the beauty/aesthetic industry

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