Senior Delivery Manager - Denver

Job Description

Role Overview

The Delivery Management team is a client focused, outcome driven, organization within the services department assigned to a specific set of strategic accounts. You must possess a unique blend of Skookum process knowledge, project / product management skills, and a strong executive voice to communicate Skookum’s efforts to our customers and team.

While the Delivery Management team has no direct reports and is not fully dedicated to a single project, they will play a fundamental role in service delivery by overseeing a portfolio of strategic client engagements. The primary goals include:

Partnering with strategic account owners to ensure we align expectations and produce valuable outcomes for clients.

Partnering with practice leads to ensure we deliver on best practices and processes within service offerings.

Support the definition and capturing of project health metrics such as gross margin, team allocation, end date, etc.

Core Responsibilities

The Delivery Management team is primarily focused on ensuring constant alignment between our business units, account management team, and client project team to maximize engagement success. The core responsibilities include:

Pre-Sales Support Responsibilities:

Provide strategic guidance around project plan, team roles, and risk during the sales process.

Support Skookum business units with proposal efforts including approach, resource needs, and timeline estimation.

Support Sales leadership in transitioning sales knowledge to the service team through pre-kickoff planning sessions.

Project Initiation Responsibilities:

Support Delivery Operations and strategic account owners on identifying and selecting the final project team members.