Advice on how to deal with doorstep crime and bogus callers

Fit a door chain or bar – use it and keep it on when talking to callers at the door.

If you’re not sure, don’t answer the door.

Don’t feel embarrassed – genuine callers expect you to be careful.

Only let callers in if they have an appointment and you have confirmed they are genuine.

Always ask for identification badges of anyone you answer the door to, but don’t rely on them. Identity cards can be faked – phone the company to verify their identity.

Some companies offer a password system. Ask your utility providers if this can be used and if you have a password with a company make sure the caller uses it.

Never let people try to persuade you to let them into your home even if they are asking for help – they may not be genuine. If someone is persistent, ask them to call at another time and arrange for a friend or family member to be with you.

Never agree to pay for goods or give money to strangers who arrive at your door.

This is when fraudsters make contact with you by phone. The caller might pretend to be from your bank and ask for personal information such as bank details, pin number or they might be offering you a prize etc.

Consider making your phone number ex-directory.

Don’t give out any personal information unless you are the one who made the call and you are certain of the identity of the person you are speaking to.

Don’t give out your credit card or bank card details to strangers on the telephone

Never tell anyone your bank PIN number, even if they claim to be from the Bank or Police. If the caller is genuine they will never ask for this information.

Don’t give out information which may infer that you live alone, are older or vulnerable.

Never send money to anyone who claims to have a prize for you

If it sounds too good it probably is

Contact local trading standards – they may be able to provide advice on approved “call blocking” technology.