Hi all. Sorry if this is in the wrong place but...... Had to upgrade Incredimail due to crashes and when I launched it all my different email accounts (hotmail, gmail etc) had vanished as had all my messages. Essentially it wsa as though I was starting from scratch. I heard about a way of importing info from a "data cab" or similar but I am stuck. I did a back up the other day which created a file called "2017-01-29- IncrediBackup - David2.ibk" but when I try to import this, incredimail cannot find it in the folder menu (it's on my desktop). I have paid as a Prmuim member and asked VIP support but they have not got back to me so far. Any idea or help please. Thank you