How can we improve Copyright Clearance in Talis Aspire?

The ability to reply to a request, or ask for further information

There may be times when we would wish to enter a dialogue with the academic, particularly where the academic has overridden the concierge. At present there only seems to be the option to either reject or process these requests. We would like to be able to ‘reply’ to a request and to have a ‘pending reply’ type status while we clarify what is required. (I’m thinking for example of a response like “the pages you have selected exceed the maximum permissible. This appears to be because the pages you have selected do not quite tally with the chapter in this particular edition. Would you be happy for us to digitise chapter 5 rather than pages 100-167?”

I agree. It is difficult for lecturers and even library staff (who usually place our digitisation requests) to spot the e-mails from the Digital Content Module. If they have lots of e-mails every day, anything sent by a "no-reply" mailbox will be ignored. If it is identifiable as coming from the library it is more likely to be noticed and acted upon.

This is linked to the other "ideas" here about completeness of information in e-mail notifications. It's essential that information be clearly presented, otherwise we're just going to be ignored!

The standard emails to academics, such as rejections currently come from a 'no reply' address. It would be good to be able to configure them to come from our own mailbox so this it isn't such a dead end.