live chat 2.0

NO MORE BROKEN CUSTOMER SESSIONS

Send an instant reply to a customer query or reply later within the same thread. Your customers no longer need to stay online and wait for your response. The message will be delivered right in the live chat even if the session is disconnected or dropped.

Never miss context

Perhaps your customer reported a problem a month ago and asks for an update today? Don't spend your and your customer's time recalling the details. HelpCrunch agent always has access to the chat history with any given customer within the same thread. Scroll up the chat - you know the context. It's that simple.

Save money closing more cases

HelpCrunch automatically collects personal and behavioral customer data. With the ability to access the history of the customer’s journey in the chat, a single HelpCrunch agent can effectively serve many customers simultaneously.

Fact: In the same time that one phone agent talks to just ONE customer, one HelpCrunch agent talks to a DOZEN.

Deep integration with your product

Integrate User Authentication Mode with your login system so that all your registered customers automatically appear in your HelpCrunch account. Send your own custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.

Multi-channel messaging

Switch between communication channels that are convenient for your customers at any time without having to close your agent chat window. Keep all your conversations in one place, chronologically.

Instant email follow-ups

Did your customer leave your chat conversation before you were able to reply? Shoot immediate email messages right from your chat window. You won’t even need to search for their email address. All customer data is always right in front of you.

Problem solving acceleration

Trying to gather all necessary information regarding a customer’s problem and email ping-pong is taking all of your time? Invite your customers to return back to the live chat for quick troubleshooting.

More channels to reach out to your people

Coming soon.

Multi-product support

Running several websites, iOS or Android apps? You can add them all to the same HelpCrunch account in order to provide a centralized customer support across different websites or apps.

The appearance of the chat widget can be easily customized separately for each of your websites.

Continuity across platforms and devices

If your business has web, iOS and Android apps, HelpCrunch applies User Authentication Mode to identify customers when they log in from various platforms. As a result, all customer data is linked to one profile and your team can see the whole picture of customer interactions no matter whether they happened via live chat inside your web or mobile apps.

Continuity across platforms and devices

If your business has web, iOS and Android apps, HelpCrunch applies User Authentication Mode to identify customers when they log in from various platforms. As a result, all customer data is linked to one profile and your team can see the whole picture of customer interactions whether happened via live chat inside your web or mobile apps.

Proactive invitations

Our Live Chat can bring you hundreds and thousands of new customers with the help of proactive invitations that automatically encourage newcomers to start talking to you via the live chat. HelpCrunch collects visitor's personal and behavioral data (like time on page or browser language) and automatically triggers an auto message to visitor's chat based on the rules you can configure in minutes.

Set up proactive chats just once and benefit from new opportunities. Don't let your visitors leave your website without a word!

We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.

João Mainardes, CEO & Creative Director

CREVTIVE

Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.

Nick McCreath, Founder & CEO

SuperSimpleSurvey

We needed a kickass live chat and drip email tool to help us convert more customers. Luckily we found Helpcrunch! More flexible than Intercom, without the huge costs.

Hung Trinh, Founder

hung.no

I love the quality of the product. You guys focus on the right things. Customer and product. Lovely to see.

Andrew Mathews, President

Xenon Cloud Inc

This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Alperen Atmaca, Project Manager

ATR Touristik

I like HelpCrunch because it is just doing its work - and thanks to it the Chat Service topic is closed for us after a very short time and effort. Now it is just a matter of our support team to satisfy our customers and they got the best tool to do it.

Emil, CEO

Ambassador Watches

Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.

Mike Timashov, CEO

CherryPie Studio

I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Dion Tennekes, CTO

NDWebSolutions

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

James McClean, Co-Founder

Scrumi

I first found the HelpCrunch site when searching for alternatives to Intercom. The installation and setup of the software is impressively fast and very easy to understand. I had it up and running on our site within 2 minutes. It helps us to onboard, support and retain our users better.