You will see up to BG 441 the player's bank was resetting to zero frequently after major payouts (actually just going negative). Times were good. BG's aren't profitable but at least they aren't loss making. Mooncoins were farmed.

Even after this the BG's were mainly clearing down his bank up to BG 529, the residual/trapped bank was creeping up and got to 43m.

BUT after that, in recent weeks, it all goes to the fan.

The bank just builds and builds, at the worst point reaching 218m.

It actually only took 2 days of playing to go from nearly cleared bank to 200m in the hole (BG's 529 to 547). At lvl 92 with a max banking value of 86m you aren't supposed to be able to lose 30-35m of army power in 2 days.

During this time he is appropriately loaded to get a full payout on EVERY BG killed but they don't come. A lot of the time he is x2 over banked for the BG's and the payouts don't come.

There are days when not only do the full payouts not come but he can't even take payouts on lower level BG's (if you are x2 loaded for a BG is should automatically payout, a mechanism often used by experience players to control banks and keep the value down in times when payouts don't seem to come).

All 2 often the BG's are simply in a "no payout mode". It is clear no matter what he does he will get nothing out.

There was a good day (BG's 550 and 548) where the BG's behaved normally and he got 2 full payouts which cleared a lot of the bank. Had he any more high level BGs left probably could have got a 3rd and completely cleared the bank.

Since then the BG's have refused to payout every day tried. Not even low level payouts, which should come automatically at this level of overbanking.

He has tried 5 more days now and nothing.

He has been doing low level BG's to test whether the BG's are on a payout day.

You can see on the final day, today he got bored and just killed a load to see what would happen. Finally after loading a further 25m into BG's the lowest lvl, a 63 paid back the 25m he had loaded today.

I can tell you this guy is nearly quitting because of this. Every day disappointment. He feels cheated out of his army.

I expect a quality reply from Plarium. This is one of the best kept logs you will ever see. Not some half assed moan from a noob.

Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation

Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

And as I said before, the last BG change was made in June. No changes were performed since then.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium

Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

And as I said before, the last BG change was made in June. No changes were performed since then.

Enraged by that response.

It took over an hour of my time to host that information and write the thread, so you finally had info from the players unequivocally proving the problem you are seeing and hearing reported by multiple people (like you asked for).

You on the other hand clearly didn't couldn't even be bothered to read wthe post or look at the log.

NO THEY AREN'T GETTING REWARDS

YES THERE IS CLEARLY A POINT SEVERAL WEEKS AGO THAT THE BG's "WENT WRONG" AND STOPPED PAYING OUT.

YES I HAVE ASKED THE PLAYER TO CONTACT SUPPORT BUT YOU SHOULD BE RUNNING BACK TO THE DEVS WITH THIS INFO TO GET IT FIXED LIKE IT'S THE MOST IMPORTANT THING IN YOUR WORLD. YOU ARE SUPPOSED TO CARE, EVEN JUST A LITTLE BIT.

Now you have said BG mechanics haven't changed since June. This log clearly shows a step change in behavior over the last couple of weeks. Clearly there is a bug then (probably introduced by a different update with unexpected consequences for BGs - not like that would be a first for this game).

No one but Plarium could fail to understand the contents of a professionally, well presented set of data and then having missed all the points completely have the arrogance to suggest only you know what is going on and we have no knowledge or understanding. Brush it under the carpet, "nothing to see here".

Try again with a response that actually cares, research and deal with the issue and come back to YOUR PAYING CUSTOMERS with something sensible.

A LOT of people will be watching this thread and want answers.

Show us some respect with the next response.

Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation

BG is tested thoroughly by QA, we exclude the possibility of any irregularities and break downs in their functioning. Thus this matter is not attributable to the categories of issues which are considered by our specialists. Go see the forums.

BG is tested thoroughly by QA, we exclude the possibility of any irregularities and break downs in their functioning. Thus this matter is not attributable to the categories of issues which are considered by our specialists. Go see the forums.

No help, nowhere, no way

so basicaly "our shit is broken, we don't know how to fix it, go cry on the forums" :p

Just wanted to say thank you to DJMoody for all the hard work and time he has spent testing the BG's and making the post on the forums about all this. showing and proving the fact.

There are a lot of us out here that understand BG's and have done a lot of testing ourselfs but to see a very detailed log stretched out over months gives us a very clear picture of whats really going on.

Shame on you plarium. you should have left the BG's alone when they were working just fine.

I wish they would show DJMoody a little more respect since he is doing a great service to us all.

Response came from Plarium support, apparently word for word same garbage Fray was given. Ticket closed. I would post it here, it's such an insult you should all see it but it would breach the forum rules and no doubt end in me being banned and my voice quietened.

But clearly:

Info provided wasn't even looked at.

The fact it completely proves they are broken ignored.

Instead a standard copy and paste e-mail to in an attempt to cover up the issues.

The time and effort in collecting definitive proof of the problem an utter waste. Plarium don't care.

Worst developer I have ever had the misfortune to be involved with and that is saying something as the whole industry is full of sharks.

Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation

No kidding, contact support, well I would love to but I haven't found any with plarium LOL

I and a few I speak with haven't seen a Mythical level 4 box in weeks, I used to see one per BG session.

Well at least we have a second confirmation that support tickets are worthless and since this is monitored closely by the QA team they can't be broke and won't be discussed.

Now that that is settled, maybe we can get something else that isn't broken fixed like the caravan return time at non friend speed even though they deliver at friend speed. or maybe the phantom reports that can't be found or cleared under the counselors but if that is too tough for the crack QA team maybe work on the phantom mails. Good thing they aren't busy fixing the non broke BG or we may never get these other bugs fixed.

Hey I have an idea, lets try and distract them from our incompetence and start another beacon massacre event. Look ashiney object of sapphires at less of a discount than normal but hurry you only have 3 hrs to buy this invincible army. So if I buy the "invincible" army if I sent them out for PvP do they all live or do they revive free like immortals????

I would hate to have to send a support ticket when an "invincible" troop I purchase dies, they might tell me it is my imagination and they are really still there and working fine there are now invisible "invincible" army.

Just staring at the data too long there are some residual values that keep repeating over longer stretches, if you allow for an error of a few million of course. So not sure it was only one update. More like the server loosing the bank value table or something.

From the payouts i would say that checking the bg mechanics will do nothing, they indeed seem to work assuming stuff happened to the bank. Date info is not available, right DJ?

(And as careful as this log seems to be, errors in notation DO have the same effect as lost bank. I just give veracity to the data since the bg players i talk with are unhappy for quite some time, too. And have not been before.)

Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

And as I said before, the last BG change was made in June. No changes were performed since then.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium

Data entry error can be a cause. Here is what I did to check that. Other than being down over 20k troops.

When killing a lvl 137 my bank was 337 million, I received 195 million payout on an avg bank value of 230 million so not a full payout, leaving what I think my bank is at 142 million (I will round the numbers at time to make this easier)

I started a new data line with ZERO bank

I will leave out the BG's it took loading and just give the payout level

level 121 loaded to 155 paid 146 mil bank 9 mil

level 81 loaded to 155 mil paid 85 mil bank 85 mil ( I did numerious BG at proper bank to lvl and no payout, only payout at 3x bank)

Remember all this happened after I reset bank to ZERO from 145 million

I had previously reset my bank from 55 million to ZERO prior to resetting my bank to zero from 145 million

So I have reset my bank down 200 million for possible user error now have 80 million trapped in bank and down over 20 k troops, while no way to prove no error and 100% accuracy in bank. I think by removing 200 million from bank and being down 20k troops (at this level no Inf/cav troops used) I can with a good degree of certainty say numbers are close. The only way to be down 20k troops is having them trapped in the BG and of we use 12500 avg resource value times 20k troops lost (rounded down just FYI) we have 250 million about what has been trapped and reset from my bank.

Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

And as I said before, the last BG change was made in June. No changes were performed since then.

Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

And as I said before, the last BG change was made in June. No changes were performed since then.