Bid for an Economy Neighbour-Free seat

Fly with triple the space and comfort in Economy

Sometimes, we all need a bit of peace and quiet. With
Economy Neighbour-Free, you can enjoy up to triple the space and comfort by
bidding for one, two or three neighbouring seats, which will stay passenger-free
for the duration of your journey.

Simply ‘place your bid’ in the box
below and wait to hear from us. Good luck!

How to upgrade

Your Etihad booking reference or reservation
code has six
characters – either all
letters or some letters and numbers.

If you have difficulty finding your Etihad booking reference, send your
ticket number starting with 607 to SelectUpgrade@etihad.ae to
check the eligibility and we’ll
send you an offer link to place a bid for an upgrade.

Note: All fields marked with * are required

Booking reference *

Last name *

You have submitted your bid and a confirmation has been sent to your email address. Do
you want to increase your chances of getting an upgrade? Do you want to strengthen your bid?
Have you changed your mind? The
link to your bid included in the confirmation email that you received, allows
you make changes to your bid as required.

Please retain the email as
it allows you to check
the status, modify
or cancel your bid,
via this link, at any time.

Valid
email address or valid Etihad Guest member number (this should be updated on
the booking record)

I have an Economy ticket. Can I
bid to upgrade to Business and bid on an Economy
Neighbour-Free seat?
Yes, you can place a bid for both – the upgrade will be considered first, and your
bid for an Economy Neighbour-Free seat will be considered as a backup.

How many seats can I reserve
with Economy Neighbour-Free?
You may place a bid for one, two or three additional seats depending on the
type of aircraft you are flying on. On wide-body planes (two aisles), you can
bid for a maximum of three seats. For a narrow-body aircraft (one aisle) you
can bid for a maximum of two seats.

A
successful bid for two seats on a narrow-body aircraft means that you’ll have
an entire row to yourself.

A
successful bid for three seats on a wide-body aircraft grants you an entire row
to yourself.

My booking is for two people.
How many Economy Neighbour-Free seats can I bid for?
You can bid for one or two seats on a wide-body aircraft, and one seat on a
narrow-body aircraft.

My booking is for three people.
How many Economy Neighbour-Free seats can I bid for?
You can only bid for one seat on a wide-body aircraft.

My booking is for four or more people.
How many Economy Neighbour-Free seats can I bid for?
You cannot bid for any additional seats, as the maximum seats in one row is four.

Can I use the Etihad
Select Upgrade and Economy Neighbour-Free seat service on Etihad
Airways flights which are operated by partner airlines?
The Etihad Select Upgrade is available on some flights operated by our partner
airlines, where your ticket has been issued by Etihad Airways and the document
number starts with 607. Please refer to the Terms and Conditions of these
flights with our partner airlines.

Economy
Neighbour-Free seats are only available on flights operated by Etihad Airways.

Making your bid

Making your bid

When I enter my booking
reference and last name, an error message appears. What should I do?Email SelectUpgrade@etihad.ae quoting your ticket number (starting with 607). You will
need to provide your name, travel date and flight number.

Will I receive an SMS if my bid
is successful?If your bid is successful, you will only receive a
confirmation email, but we will also make you aware when you check-in.

I’m not sure if my bid has been
successful and I don’t have access to emails to check. Will I be notified at
the time of check-in?Yes, you will be notified when you check-in.

I cancelled my initial offer,
but I would like to submit a new offer.Is that possible?
You should have received an email confirming that your initial bid has been cancelled.
If you have changed your mind, you can resubmit a bid using the link in your
cancellation email.

You can also visit etihad.com or do this through Manage Your
Booking.

New offers must be submitted 10 hours before departure for Etihad
Select Upgrade and for Economy Neighbour-Free seats.

What happens if my bid has been
unsuccessful?If your offer has been unsuccessful, you will receive
a notification email 6 hours before your flight to let you know. Your card will
not be charged, and you can simply travel with your existing ticket as normal.

If I received an email
informing me that my offer has been unsuccessful, can I make an offer again?You cannot make another offer if your bid has been
unsuccessful. You may ask your check-in agent for an upgrade.

I received an email informing
me that my offer has been unsuccessful, but a short while later, my card has
been charged. Why have I been charged?
We will review your bid if a seat becomes available closer to the time of your
flight. If you receive a notification that your card has been charged, then
your upgrade has been processed. You will receive an email confirming your bid
and an updated itinerary.

I placed a bid for an Etihad
Select Upgrade and an Economy Neighbour-Free seat. My Etihad Select Upgrade bid
was successful. What happens to my Economy Neighbour-Free seat offer?
You do not need to do anything as your Economy Neighbour-Free seat bid will no
longer be considered.

Is it possible to upgrade from
Economy to First?Your confirmed Economy ticket can only be upgraded to
the next cabin, which is Business.

Will I have the option
to choose my seat after a successful Economy Neighbour-Free bid?
You cannot choose your seat after your Economy Neighbour-Free bid has been
processed. Our system will assign seats based on how many you have requested. It
is not possible to change your seat during check-in at the airport either.

I have booked for five guests
under the same booking reference. Is it possible to place an Etihad Select
Upgrade or Economy Neighbour-Free seat bid for two guests only?
If you have booked directly via Etihad Airways, you can call our Global Contact Centres and ask the Agent to split your booking.

If you have booked via travel trade, you can ask your travel agent
to split your booking.

The request to split your booking should be done at least 10 hours
before your departure date, so that you can still place a bid.

I am too late to make an offer.
Can I still upgrade?

Subject to
availability, you may be able to upgrade when you check in for your flight at
the airport.

My bid was successful. What
documents do I need when I check in at the airport?Our system will be updated with the upgrade. Please present
your updated travel itinerary and confirmation email when you arrive at
the airport.

My family and I are on different bookings. If I submit a bid, will all
of the offers be considered together?Please send an email to SelectUpgrade@etihad.aeto
let us know, and we will link the bookings for you.

Paying for an Etihad Select Upgrade or Economy Neighbour-Free seats

Paying for an Etihad Select Upgrade or Economy Neighbour-Free seats

How
do I pay for an Etihad Select Upgrade orEconomy Neighbour-Free seat?Once your bid is successful, you can pay to upgrade to
an Economy
Neighbour-Free seat with your credit card.

How much do I need to bid?
Your bid must be between the set minimum and maximum bid amount indicated on
the slider. For Economy Neighbour-Free seats, the minimum bid amount applies
per seat.

What does the strength
indicator mean on the offer page?The strength indicator is a guide that shows the
strength of your bid, but does not guarantee that you will be successful.

Can I bid different amounts for
each part of my journey?Yes, you can bid different amounts for each eligible part
of your journey.

Can I change my bid after it
has been submitted?Yes, you can modify your bid at any time before you receive an email informing you whether
your offer has been successful. When you first place your bid, you will receive
a confirmation email, and you can use the link in that email to modify your
bid.

Can I cancel my bid?
Yes, you can modify your bid at any time before you
receive an email informing you whether your offer has been successful. When you
first place your bid, you will receive a confirmation email, and you can use the
link in that email to cancel your bid.

Other than the bid amount, do I
need to pay any additional fees?

For an Etihad Select Upgrade, the Airport departure taxes are applicable in certain countries
such as the UK, India and Pakistan. Any extra charges will be shown clearly in
the Upgrade offer submission process.

No taxes apply for Economy Neighbour-Free seats.

What fare rules apply for my
upgraded ticket?The same rules apply as the original fare that you purchased,
including any fees for changing or cancelling your booking.

I have placed a bid, but I’d
like to use a different card. Is that possible?

You need to cancel
your current bid first if it is still inside the offer deadline window. Once
you cancel the bid, you’ll be able to submit a new offer using your preferred
card.

If your offer has been accepted but the card authorisation fails, you’ll
receive an email with a link to enter your new card details.

Will my bid amount be refunded
if my flight is cancelled?In the event that your Etihad flight is cancelled, we
will try to accommodate you in the upgraded cabin on your next flight.
Otherwise, we will refund the full upgrade amount within 10 days.

My bid has been successful, but
I need to cancel my ticket. Will I receive a refund for my bid?

If you are cancelling
or changing your ticket, your bid will not be refunded.

My offer was successful, and I
received a confirmation email and an updated travel itinerary. However, at the airport,
I did not receive a boarding pass for the upgraded cabin and in my original
seat. What should I do?

In the event that you
are downgraded at the airport, you should send an email to SelectUpgrade@etihad.aehighlighting the
incident. If the downgrade is attributed to Etihad, for example, in the case of
an oversold cabin, schedule change or flight change, a full refund will be
processed.

If the downgrade is caused by the passenger, a refund will not be processed.

My bid has been successful, but I’d like to change a part of my journey
on the same ticket. My travel agent is not able to help, what should I do?Once your ticket is reissued by an Etihad office, any
subsequent changes to the ticket can be done through our Global Contact Centres.

I have already paid for a seat
in Economy. What will happen if I’m upgraded to Business?
The amount that you have paid to reserve your seat will not be refunded when
you are upgraded to Business.

Benefits of upgrading

Benefits of upgrading

What are the benefits of upgrading
from Economy to Business?

There are lots of benefits when
you upgrade to Business:

-On the segment of the flight that
you have been upgraded to, you are eligible for Business baggage allowance

-You can carry additional baggage
based on your tier within the Etihad Guest programme

-You are entitled to priority
check-in and boarding

-You are entitled to access our
Business lounges based on the flight segment that you have upgraded. For
example, if your journey is booked from Sydney to London, and you have upgraded
only the Abu Dhabi to London leg, you will only have lounge access in Abu
Dhabi. If you have upgraded both sectors, you will be granted lounge
access in Sydney as well as in Abu Dhabi during your transit time.

-Etihad chauffeur services are not available for upgrades from Economy
to Business

What are the benefits of an
upgrade from Business to First?

When you upgrade to first, you have access to generous
benefits:

-On the segment of the flight that you have been
upgraded to, you are eligible for First baggage allowance

-You can carry additional baggage based on your tier
within the Etihad Guest programme

-You will have access to our First lounges, where
available

-If you are holding a confirmed chauffer
booking, this will be reinstated after the upgrade

When one segment of my trip is
upgraded, what is the additional baggage allowance for my whole trip?

Your additional baggage allowance only applies to the segment of
the journey that has been upgraded.

For example, a
confirmed ticket from Sydney to London has the first segment (Sydney-Abu Dhabi)
upgraded.Additional baggage allowance applies only to the
upgraded segment (Sydney-Abu Dhabi). For the remaining segment (Abu Dhabi-London),
your baggage allowance will depend on the cabin booked.

I am an Etihad Guest member.
Will I earn additional Etihad Guest Miles for a successful Etihad Select
Upgrade or Economy Neighbour-Free seat bids?
Yes, you will earn additional miles for a successful bid. You will earn base
miles (as per the flown distance and original booked class) plus an additional
10% bonus miles for a successful bid.

Data Privacy

Data Privacy

Transfer of personal information

We need to transfer personal information to the Etihad group of
companies as well as allow third party service providers to process your
personal information where this is needed in connection with a service they
provide to us. This means your personal information may be located in various
countries around the world, such as the US and the UAE.

Please note that different privacy laws may apply in these
countries from any laws that may apply in the country where you are located. We
will always strive to adopt the highest standards of privacy protection,
wherever your personal information is located and take appropriate measures
(consistent with locally applicable privacy laws) to secure an adequate level
of privacy protection.

For more information
and to access the Etihad Privacy Policy, please click here.

Please click here or write to the Ethics and
Compliance Office, Etihad Airways, PO Box 35566, Abu Dhabi, United Arab
Emirates if you have any concerns about our compliance with applicable
privacy laws. We will aim to respond to your concerns as soon as possible and
may seek further information from you in order to provide a full and complete
response. In some countries, you may have rights to raise the matter with a
relevant data protection authority or ombudsman.

Terms and conditions

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The following terms and conditions
("Terms and Conditions") shall apply to an offer (“Offer”) made by
you (“Guest”, “you”) to Etihad Airways (“Etihad”, “we”, “us”) for an
opportunity to upgrade from the class of service that was originally purchased
for travel with Etihad to one class of service higher (“Upgrade”) or for an
Economy Neighbour-Free seat experience (“NFS”)

You must be at least 21 years of
age and able to enter into binding contracts. You shall be deemed to have the
authority to act on behalf of and to bind the person or persons named or
included on the Offer to these Terms and Conditions.

Guests may submit either an Upgrade
or NFS Offer, or both per flight which corresponds to the purchased ticket
issued on Etihad Airways document number 607 and offers must always be made and
paid by using a credit card. Minimum/Maximum upgrade offer values apply.

An Offer, when submitted by you in
association with a booking made with Etihad, whether made directly with Etihad
or indirectly through other means and presented to Etihad, shall entitle the
person or persons named on the Offer, subject to these Terms and Conditions, to
be considered for an Upgrade or NFS experience.

Etihad reserves the right, in its
sole discretion, to decide whether or not to accept your Offer, and it makes no
representation that any Guest will be upgraded or receives NFS regardless of
whether or not seats are available in the class of service for which an Offer
is being made.

You may revise or cancel your
Offer through the hyperlink on the offer email before 28 hours of your
departure for Upgrade and 35hours before your departure for NFS, provided that
your Offer has not already been accepted by Etihad and provided your credit
card has not been charged. However, if your Offer is accepted before you cancel
or amend your Offer, you are legally bound to complete payment for the price
stated in your original Offer.

An Offer that complies with these
Terms and Conditions will be valid (“Valid Offer”) from the time of its
submission to Etihad, with the validity of the offer expiring at the scheduled
departure date and time, or, in the event that the flight has been delayed, the
time at which the airplane doors have been closed for departure. However,
should you cancel your Offer prior to processing; the offer shall no longer be
a Valid Offer.

In the event Etihad
re-accommodates you on to another flight for whatever reason other than your default,
any Offer you made in relation to the original booking may be transferred to
the new flight(s), subject to availability of seats for both Upgrade and NFS.

Etihad may accept your Offer any
time during the period it remains a Valid Offer. In the event Etihad accepts
your Offer; your credit card shall be charged the full amount immediately upon
acceptance, and Etihad will revalidate your existing ticket reflecting an
Upgrade for each Guest included in your original flight booking. You will
receive an updated travel itinerary highlighting the new cabin of service. The
total amount charged will include all applicable pre-payable taxes and fees (if
any) for the Upgrade. The total amount that you must pay to us will be
disclosed to you prior to you submitting your Offer. An Upgrade that has been
issued by Etihad can be changed or transferred only in accordance with
applicable Fare Rules and our Condition of Carriage.

The charge on your credit card may
appear in the name of “Etihad Select Upgrade”. You agree that you cannot
challenge or dispute a charge for reason of the name appearing on the credit
card statement is Etihad Select Upgrade. This applies to both ESU and NFS.

There will be no refunds, credits,
or exchanges once your Offer has been accepted by Etihad and your credit card
has been charged, except under the following conditions:
- The flight for which your Offer was accepted was cancelled, and Etihad
re-accommodated you on another flight but in the class of service of your
original booking, in which case the amount paid for the Upgrade or NFS will be
refunded to the payment card that was used to bid and Etihad shall have not
further liability to you.
- Your Offer was accepted and you were given an Upgrade or NFS, but you were
not able to be seated in the upgraded class of service for reasons attributable
to Etihad, including, but not limited to, a change in equipment, a delay in the
connecting flight that resulted in your missing the connection on which you
were upgraded, but excluding reasons attributable to your actions, including,
but not limited to, you on your own volition opting to change flights, you
missing a flight.
- You are entitled to refunds, credits, or exchanges under applicable Fare
Rules and/or our Conditions of Carriage.

Should refunds be approved, they
will be processed in the currency in which the Upgrade or NFS amount was
charged. Such refunds will be limited to the amount charged for the Upgrade or
NFS and no bank-related charges will be refunded, note that refund usually
takes about 10 – 15 working days to reflect in your account.

The fare conditions for the
original ticket you purchased shall remain in effect and will be applicable
even if your Offer has been accepted and you have been upgraded, including, but
not limited to, cancellation policies, change fees, baggage allowance, and
rules relating to the accrual of frequent flyer miles.

If you change your ticket, Etihad
Airways has no obligation to seat you in the upgraded class of service, unless
you pay for the Upgrade or NFS as per the airlines’ standard change policies
and the policies and conditions associated with the fare class of original
ticket.

Etihad does not guarantee specific
seat assignments to Guests who’s Offers are accepted.

Etihad does not guarantee that you
will be offered a meal or other amenities generally associated with the class
of service to which you have been upgraded.

Etihad chauffeur services will not
be available for upgrades from Economy to Business or for NFS.

Lounge access applies only to the
upgraded segment. For example, if a guest was upgraded on Sydney-Abu Dhabi, the
guest is eligible to use the lounge in Sydney airport, not in Abu Dhabi.

NFS Guests do not qualify for
lounge access or additional baggage allowance.

The following Etihad Airways
flights are eligible for Etihad Select Upgrade which are operated by our
Partner airlines:

Etihad Airways codeshare flights*

Route (to/from)

Partner airline

EY 5995 | EY5994

Belgrade

Air Serbia (JU)

EY 4111 | EY 4118

Seychelles

Air Seychelles (HM)

*Business product and services
will be operated by our partner airlines.

22. Economy Neighbour-Free seat service is only available on Etihad Operated flights.

23. Bonus miles will be credited only for Etihad Guest members. Members of
other airline loyalty programs are not entitled to bonus miles.

24. In the event that your Offer was accepted, and your
credit card was charged the Offer amount but the Upgrade or NFS was not
provided, you may apply for a refund. Your request must include the
original boarding pass for the flight in question. If you are not able to
provide the original boarding pass for the flight in dispute, Etihad is under
no obligation to refund you for the amount you paid for the Upgrade or NFS.

25. If you reserve and pay for an Economy Space or Economy
Standard Seat and later discover that your bid for an Economy Neighbour-Free
seat is accepted, your previous seat selection/purchase will not be refunded.

26. Etihad reserves the right to modify and otherwise
change these Terms and Conditions at their own discretion. Except as provided
for in the preceding sentence, no amendment, modification or waiver to these
Terms and Conditions shall be binding on Etihad unless made in writing and
signed by an authorized officer of Etihad.

27. These terms and conditions should be read in conjunction with Etihad
Airways’ Condition of Carriage, Website Terms of Use, and Privacy and Security
Policy which you can read on etihad.com.

The failure of Etihad to exercise any of its rights shall not be
construed as a waiver or relinquishment of the future performance of any of its
rights, and your obligations with respect to such future performance shall
continue in full force and effect.