About this course

We all have and deal with customers. Some of us deal with them directly and some indirectly but we all work for them. If you disagree you seriously need to attend this course!

This course helps everyone who works to understand who their customers are, what they want, how to supply it to them and what to do when things don’t work out as planned.

For

Everyone who has to solve problems, make decisions and then plan their implementation.

Covers

Why is customer care important?

Who is the customer?

What does the customer want/need?

What is customer care?

When it goes wrong

Duration

1 full day

Prior Experience

Some work experience is helpful but everyone can gain from this course.

Variations

We can adapt the content for people at any level of an organisation, whether they normally deal with customers directly or indirectly, and even for use outside the workplace.

Please note that this course has been designed but is still being developed. If you have ideas for its development please contact us with your requirements and suggestions.

I’m interested. What do I do now?

If you want to know more about how we could deliver this course, or any of our courses, for your business, department or other organisation please contact us for an initial discussion. We will meet with you and discuss your requirements and how we would go about meeting them. This initial meeting is free, and at the end we will write to you to explain how we can help you and what it would cost. If you decide not to proceed you pay nothing; but we are confident that you will see the benefits of training with Burgh House Training & Development.

Burgh House Training & Development welcomes all customers without distinction of any kind, such as sex, sexual orientation, race, colour, language, religion, political or other opinion, national or social origin, association with a national minority, property, age, disability, birth or other status.