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If Sony have confirmed they have not provided a driver for it, then you will only have two options as only Sony can write the source code to get the drive to work with windows 10.

You would either need to return to your previous version of windows, where the drive is working. To do this

open the Start menu and select Settings. Click the “Update & security” icon and select “Recovery.”

You should see a “Go back to Windows 7” or “Go back to Windows 8.1” option. Click the Get started button to get rid of your Windows 10 install and restore your previous Windows install. Which will then return you to the version where the drive was working.

Else you would need to purchase an external drive that does work with windows 10 such as this one

Experience: Working as tech support specialist with a worldwide computer manufacturer.

Verified

Hello!

I am Shefin and I would suggest you try following the below instructions before restoring the computer back to Windows 7.

Note : Please make sure that you are selecting correct registry items.

1. Press the Windows logo key + R key to open the Run dialog box.

2. Type in regedit and press Enter. It will open Registry Editor.

3. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password ***** for a confirmation, type the password, or click Allow

4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi

5. Right-click atapi, point to New, then click Key.

6. Type Controller0, and then press Enter.

7. Right-click Controller0, point to New, and then click DWORD(32-bit) Value.

8. Type EnumDevice1, and then press Enter.

9. Right-click EnumDevice1, click Modify....

10. Type 1 in the Value data box, and then click OK.

11. Exit Registry Editor. Restart the computer.

If the issue persists, or you have any questions, please be back and let me know.

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Just to avoid any confusion brought on by the other expert, there are two options I have provided you, not just returning to windows 7, and as the drive is showing and not working, the registry change which is meant for when drives do not appear, does not apply here. The fact that Sony actually told you this when you called them confirms this.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.