To request utility services online, new customers can log on to https://www.2TurnItOn.com. Services for completed application packets will be set up within one business day.

Water / Sewer Charges

Residents are billed for water at a fixed charge of $8.33 which includes the first 1,000 gallons on consumption, and a rate of $5.53 for each additional 1,000 gallons of water consumption. Sewer charges are based on water consumption and are billed at a fixed charge of $8.60 which includes the first 1,000 gallons of water consumption, and a rate of $7.44 for each additional 1,000 gallons of water consumption. Monthly sewer rates are reset each year in March and are assumed to be the equivalent of 90% of the customer’s average monthly water consumption during the preceding November, December, January, and February, exclusive of the highest consumption month. Residential sewer charges will not exceed $75.00 monthly.

For new accounts with no consumption history, the sewer charge will be $53.24 per month based on 7,000 gallons of water consumption. After the customer’s third bill, if consumption is less than 21,000 for the three month period, customers may call Utility Billing at 469.272.2931 to calculate and obtain a lower sewer bill. If the three month consumption is at or over 21,000 gallons, the sewer rate will remain at $53.24 monthly until rates are averaged annually the following March.

Trash, Recycling, Bulky Item & Brush Pickup Charges

Weekly collection of trash, recycling and bulky items, and monthly brush service, are provided for $13.26 a month. A 96-gallon recycling-only cart (yellow lid) is provided to each residence at no charge. If a resident requests a 96-gallon trash cart (green lid), an additional charge of $3.00 per month is added to the customer's water / sewer bill. Trash service is picked up once weekly and brush pickup is scheduled once monthly.

Senior Discount

Seniors, age 65 and up, pay a discounted rate of $10.03 per month for trash, recycling and bulky items collection.To receive the discount, seniors must complete a short application form available at the Utility Billing windows at the Government Center or download and print it from Senior Trash Service Application Form. Submit the completed form, with a copy of the senior's driver's license attached, at the Utility Billing windows or mail to: Utility Billing Department, 285 Uptown Blvd., Cedar Hill TX 75104

Payment Options

You may make your water / sewer utility bill payment several ways. Please note that your payment will be reflected on your account within one business day.

Web - https://cedarhill.gwfathom.com To make your payment via the web. You may pay with a debit/credit card or e-check. To make a payment you must first have a current phone number registered with our office. If you have been notified your service is to be disconnected, and you pay your bill through the Fathom U2You website, you MUST call 469.272.2931 to inform our customer service representatives of your payment. Failure to call could result in disconnection, since on-line payments take 24 hours to post. Customer Service telephone hours are 8 a.m. to 5 p.m. Monday, Wednesday - Friday and 8 a.m. to 7 p.m. on Tuesdays.

Billing Dates

Residences west of Highway 67 are billed around the 5th of each month with payment due 15 days from billing. Residences east of Highway 67 are billed around the 20th of each month with the payment due 15 days from billing. A 8% penalty will be applied to the outstanding balance of each account in which the payment was not receipted to the account by the payment due date. Please note, it takes one business day for a payment to be receipted to your account.

City Water Emergency

If you have a water or sewer service emergency, please call 972.291.5126 during business hours. For an after-hours emergency, call 972.780.6643.
If the water supply problem is between the water meter and your residence, or if you have a sewer problem within your property, you will need to call a plumber for repairs.