Frequently Asked Questions

FAQ Topics

Yes we do. We can deliver to your home address or your place of employment but we do not deliver to a PO Box address for security purposes. In order to make sure your delivery arrives as soon as possible you should make sure that someone is available to receive your parcel at the address you specify.

Q

How do I know if my order is dispatched?

A

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way. Our team works around the clock so you could receive the email during the day or the night. If you have any queries please get in touch using our contact page quoting your order number.

Q

How will my order be dispatched?

A

From Monday - Friday, orders made before 12pm (GMT) will be dispatched by the delivery option you chose during checkout. Orders made after the 12pm (GMT) cut-off time will be dispatched the next working day and once again. Orders made on Friday After midday will be dispatched in Next Monday by the delivery option you chose during checkout. We don't dispatch or deliver at weekends or public holidays and some destinations may take just that little bit longer

Q

How long does delivery take

A

Please check the Delivery Options for the detailsWorking days are defined as Monday to Friday and exclude bank/national/Christmas holidays.

Q

How can I track my order?

A

If you chose the tracked mail service, we'll email tracking details of your order to you along with your dispatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.

No need to worry - if part or all of your order is damaged in transit, please contact our friendly customer support by visit Contact EkoBuy, we will replace it in a jiffy.

In most cases we'll have to collect the damaged goods at an address that's suitable for you. This is for quality control purposes.

Q

What happens if my goods arrive late?

A

If your order doesn't arrive by the intended date because of a dispatch glitch or with the courier, please contact our friendly customer support by visit Contact EkoBuy or email support@ekobuy.com. Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (even we can't predict the highly changeable British weather!)

Q

Can you ship all your products to all countries?

A

We are very sorry that at the moment we only delivery to UK customers

Q

Do you refund the postage?

A

Unless explicitly specified by us no postage fees will be refunded under any circumstances. It is a legal requirement that you are responsible for returned goods and for the carriage costs of returning goods to us unless goods are delivered to you in error or the item was damaged by the courier. Our customers are not charged for the re-delivery of returned items. Your statutory rights are not affected.