* Tracking time may vary depending by courier.
* Tracking info may be available more than 24 hours after shipment.

Customs and Duties

The recipient is responsible for all/any import duties and
taxes which may occur during international shipments.

Please be advised that these charges are levied by the
destination country and are our of our control.

For Product Returns due to Reasons Caused by the
Customer

Product returns due to reasons caused by the customer include but are not limited to: incorrect shipping
address, unidentifiable recipient, unpaid taxes and duties, etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses
during the return process such as return shipping,
customs, etc. This will be done by either deduction from
refunds or extra charges.

(1) Process for refund requests

Once the parcel returns, refund will be issued after all fees and expenses are subtracted. Price will vary
depending on return shipping method.

For non EMS service regions,
refund will be issued in accordance with the EMS Premium
Service.

(2) Re-delivery requests

Re-delivery requests are NOT accepted.

Returns & Exchanges

Return and Exchange

1) Return due to defective item(s) or wrong delivery

You can return or exchange the items.

Please contact MIXXMIX Customer Service via email or live chat support within 7 days of delivery.(Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)

MIXXMIX bears the international shipping costs for the return and replacement (if applicable).

Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.

2) Returns due to change of mind

We accept returns due to simple change of mind (including size and color).

Please contact MIXXMIX Customer Service via email or live chat support within 7 days of delivery ship your item(s) within 3 days of return request.

Make sure to include your order number, product code, and reason for return.

Please note that the customer is responsible for the return shipping costs (international).

* Your return is not processed if the tags/labels of the items are damaged or if there are traces of use(applicable to defective as well).

* Your return is not processed if you ship your item(s) without prior notice.

* When returning the items, all the components including packaging should be included.

3) Missing Items

If you received your parcel and find any item(s) missing, please contact MIXXMIX Customer Service within 1 day of receipt.

Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.

Order Cancellation or Change (Before Shipment)

1) Order Cancellation

You can cancel selected items of your entire order.

Cancellations can only be processed if your order is ‘Pending’ and not yet shipped.

We at MIXXMIX strive to offer our best service by processing your order in a timely manner.

However, there are cases in which items are out of stock due to high demand.

In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference

- If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will deliver the remaining items except the item out of stock without any further notice.

- If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.

Refunds

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Reward Points

Reward Points

Reward points for your purchases will be issued once order delivered is confirmed.

Meanwhile, you are free to spend your available reward point balance.

Requirements

If you wish to pay for your order with reward point(s), you are required to spend a minimum reward point of $1.

Cancellation of reward points

Pending points issued from orders will be automatically cancelled on cancellation or return of the relevant order.

Your reward points will be cancelled if you close your account.

Reviews

If you write a review for each product you purchase, we will credit you in reward points.

1 Point : Text review only per 1 item

2 Points : Text and Photo review per 1 item

* To confirm your identity, register and sign in before writing your review.

* 1 Point can be used as $1.

* Points will be issued after your review is verified by staff.

Membership Level

MIXXMIX offers 4 different levels of membership benefits.

You can enjoy exclusive benefits and earn reward points with your purchases at each level.

BLUE

Accumulated order amount : $1 ~ under $150

Reward points rate : 1%

Benefits : 10% Off birthday coupon

SILVER

Accumulated order amount : $150 ~ under $1,000

Reward points rate : 2%

Benefits : 10% Off birthday coupon

GOLD

Accumulated order amount : $1,000 ~ under $2,500

Reward points rate : 3%

Benefits : 10% Off birthday coupon

PLATINUM

Accumulated order amount : $2,500 ~

Reward points rate : 5%

Benefits : 10% Off birthday coupon and 5% Off coupon every month

* Discount coupons for members will be issued on the first day of every month and are valid for 7 days.

* Birthday coupon is valid for 15 days from the date issued.

* Our coupon policy above is effective as of February 2015.(Updated January 2016)

* Membership benefits are subject to change.

Restrictions

- You can earn Reward Points by purchasing
goods or by participating in various online events.

- You can use your Reward Points for store purchases.

- Reward points are not awarded for cancelled or incomplete orders.

- You can view and manage
your Reward Points through your Member Account Info.

- Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.

- Reward Points cannot be redeemed for cash
nor transferred to a third party.

- Reward point policies are subject to change. All changes will be notified to members 30 days in advance.

- Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors.