Past Webinars

Get ready to learn from your desk. CHART offers free webinars every other month to provide you with additional resources and solutions to help you make even more of an impact at your job. Using our highest ranked conference speakers, partners and members, you can hear best people practices, solutions and innovations and without leaving your own office. Mark your calendars now for the 2nd Wednesday of every other month at 1 pm EST. Details and log-in information will be posted in advance.

We have all been there -- rushing to review an application five minutes prior to an interview. We find the closest restaurant booth or seat in the hotel lobby and hope the perfect candidate will magically be sitting across from us, eager to join your team and become your next star associate! If this sounds familiar, join us to learn how preparation and a little creativity can increase your selection success and provide a realistic preview of your open positions. In this webinar, you will learn techniques for uncovering job compatibility through the interview process, and will gain an understanding of how thorough interviews avoid costly hiring mistakes by determining how to solicit and interpret non-verbal messages during the interview.

Amanda Zellman, Learning Experience Designer at CAVA & Lori Goldstrohm, VP of Ops Services at CAVA sit down with Wisetail Client Experience Lead, Rachael Nordby to share their strategies for developing and growing their people beyond traditional role specific training. Learn how to cultivate a supportive community, create content that prepares employees for success in their lives outside of work and carve out spaces for teammates to celebrate each other.

Dishwashers are the backbone of our industry. No other role in the restaurant impacts every single guest like a dishwasher's. Yet, too often dishwashers are overworked, underpaid, overlooked, undervalued and ill-trained resulting in high turnover, increased costs and frustration throughout the restaurant. In this informative session, you will learn how to improve restaurant operations, decrease costs, improve retention and increase morale by investing in your dishwashers.

Modern Learning - A Fresh Look at New Approaches and TechnologiesPaul Bradley, PlayerLyncJune 13, 2018

Modern Learning encompasses many exciting new concepts, technologies, and practical applications.

From Artificial Intelligence, xAPI, video performance support, knowledge reinforcement, mobility and micro-learning, PlayerLync will tell you what’s in, what’s out and what would have the biggest impacts within your organization. Moreover, you’ll learn how to get started immediately leveraging assets you already have, in order to make an impact during the remainder of 2018.

The numbers are staggering: according to various surveys on the hospitality industry, as many as 90% of female employees and 70% of male employees have experienced some form of sexual harassment. And can you guess what the #1 field is in terms of workplace sexual harassment claims filed in the United States from 2005 to 2015? According to the EEOC, it’s “accommodation and food services.”

How did the hotel and restaurant industries, which pride themselves on being inclusive and welcoming to all, come to earn this distinction? And what can be done to improve it? Join Patrick Yearout, Director of Recruiting and Training for Ivar’s Restaurants and Past President of CHART, to explore the issue of harassment in hospitality and learn what you can do to protect your employees, your guests, and your brand.

How to Utilize the New Laws of Learning for Today's WorkforceJohn Isbell, President, JWI Hospitality and JohnIsbellTraining.comFebruary 21, 2018

With the ever-changing demographics in the workplace, there has never been more of a need for great training initiatives that make an impact. The way we consume information has changed and the way we want our training has changed along with it. Join John Isbell as he talks about the New Laws of Adult Learning and how to utilize them to create programs that have your trainees not only needing your training programs, but also producing trainees that are more productive out of the gate. This will be a fast paced, sometimes funny look at how we can meet our team's need for one-size-fits-one training and provide them with difference making materials.

Building sales and profits might seem difficult but not if you leverage the power of 'MBA' (Mutually Beneficial for All) thinking. Discover 12 proven incentive contests, reward and recognition tactics to move sales and profits through your front- and back-of-house teams. Think employees don't care about your bottom line? Worry no more!

Articulate the impact of a recognition-based management style

Identify tactics to increase satisfaction and results so everyone benefits - the employee, the business and the guest

Discover a variety of incentive strategies for front of house and back of house team members

The winds have calmed, the water has subsided and a "new normal" has appeared. Kathleen Wood, who was President and COO of Raising Cane's Chicken Fingers during Hurricane Katrina, shares lessons for leading your team from the "new normal" to just being normal after a crisis. She will share the six key lessons for recovery, reconnecting and renewing after a major event impacts your business. Learn how to move forward with the High C’s of Crisis Leadership: calmness, confidence, communication, compassion, and celebration to lead your team from surviving to thriving. It's not just how you weathered the storm, it's also about how you storm back to recover and renew!

While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these top-notch, engaging presenters to delve into the most recent trends in hospitality training.

Along with an interactive Polleverywhere feature to the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results just released by CHART and TDn2K. Workforce challenges and best-in-class practices will be discussed.

There is a reason this session and these presenters were rated so highly at the recent San Diego CHART conference! You will learn a lot and come away with some great takeaways – without ever leaving your desk!

Hiring talented people is crucial to success in the hospitality industry. But retaining those people is just as important. These challenges are the reality of the modern hospitality workforce, and they make it even more difficult for you to find the future leaders of your organization.

In this webinar, Wisetail partners with Erin Moran, Chief Culture Officer at Union Square Hospitality Group, to answer some of your toughest restaurant questions. What's the Millennial mindset when considering where to start a career? What are the most important factors in accepting a job? How does culture play a role?

We'll answer those questions, and we'll show you how to win the talent war with the Enlightened Hospitality philosophy.

The workforce is changing. And the training and development landscape is evolving to keep up. Although traditional classroom and shadowing may never fully go away, long-form training is getting a bite-sized makeover to better serve the millennial workforce. We’ll take a look at how you can build and incorporate micro-learning into your training and development programs, and discuss the benefits that come from this popular learning format.

Make Time for SuccessMelanie Johnson, Manager of Training and Program Development, Rubios RestaurantsFebruary 8, 2017

There is just never enough time! The "Make Time for Success" webinar approaches the topic of time management in a fun, realistic and empowering way. You will leave this presentation with actionable tactics that you can implement right away to help you reach your personal and professional goals.

While current economic indicators for our industry paint a concerning picture, it is important to stay up-to-date on trends affecting your job and your organization’s profitability. Join these three top-notch, engaging presenters to delve into the most recent trends in hospitality training.

Along with interactive live attendee polling during the session (which will give you insight on how you compare to others), new information from TDn2K will be presented, along with the Trends in Hospitality Training Study results released last year by CHART and TDn2K. Workforce challenges, such as the shortage of employees, turnover and retention, minimum wage, generational issues, and orientation, will be discussed.

There is a reason this session and these presenters were rated so highly at the Charleston CHART conference this past summer! You will learn a lot and come away with some great takeaways – without ever leaving your desk!.

In order for your customers to love your restaurant, you have to have employees that love working for you. Join this session to hear from culture engineer, Tom Frank, who will share his insights and suggestions for ways to motivate managers and team members to be ambassadors for your brand and culture.

A guide to engage with Millennials in your LMS from the perspective of a Millennial. Since they've become the largest share of the American workforce, exactly how to connect with Millennials via online learning has been a piping hot topic for eLearning experts, L&D professionals, and hospitality trainers - most of whom are not Millennials themselves. The ideas in this presentation answer this question, "I'm a Millennial, do you want to know how to reach me with your LMS?"

Within the hospitality industry the need to understand this younger segment is even more important and we will work through five key areas where you can improve your connection to the Millennials in your organization.

An attention getting, thought-provoking approach to initiate inquiry is through the use of discrepant events. A discrepant event is a demonstration that puzzles the observer, causing him or her to wonder why the event occurs as it did. These situations leave the observer at a loss to explain what has taken place. This propels the observer to become thoroughly engaged and want to learn more. It is from this platform that real learning can now take place. Attend this webinar to learn all about discrepant events and how you can use them to enhance any learning situation!

Building Trust for Solid Team Performance Curt Archambault, People & Performance Strategies April 13, 2016

Does your team have integrity? Does your team have good intent? What are the capabilities of your team? Does your team get results you desire? If you find your team lacking in any of these areas, this webinar is the place to begin.

“Solid Team Performance Is Built on Trust”, participants are introduced to 7 Strategies to building trust within their work teams and organizations. Based on the teachings of Patrick Lencioni, in the best-selling business book The Five Dysfunctions of a Team, this webinar will help individuals understand their own responsibility to create and maintain an environment that promotes high trust. Trust is the foundation on which all high-performing teams are built and a high-performing team is the real and ultimate competitive advantage today!

Even if you are not the formal leader of the team or of your department there are things you can do to influence the level of trust in your organization. Building trust starts with you and though it sounds easy, it is hard work and takes focus. Join us for this webinar to get the strategies to build trust that builds high-performing teams.

Empowering Team Members with the Ability to Speak English Christine San Juan, Head of HR & Training, Caffe Nero Americas February 10, 2016

Immigrant / Non-English speaking workers make up a large portion of our work teams. Many are well educated in their home countries; however, their lack of English skills, both written and oral, prevent them from achieving career progression. Join this free webinar to explore ways you may be able to identify, develop, and implement programs that teach your valuable team members English. You are able to impact the bottom line in your business when you are able to improve a team members ability to communicate effectively.

Interviewing That Rock: How to Amp Up or Revolutionize Your Interviewing SkillsJim Knight, Managing Partner, People ForwardDecember 9, 2015

Learn specific standards and best practices to dramatically improve a manager’s specific interviewing skills when hiring potential staff-level new hires. Whether you’re an interviewing novice or an extremely competent manager, this session is guaranteed to amp up your skills in one of the weakest skill-sets in the industry. If you’re on the hunt to develop confidence and consistency in how you (or your team) interviews, come check out what all the noise is about.

Jim Knight, Managing Partner of PeopleForward, will act as a thought-starter for the session and facilitate proven techniques garnered from working with rock star brands in the industry, known for hiring “right fit” employees. He will use the visceral backdrop of well-known companies, including Hard Rock International, via his 21-year run with that brand as the head of Training & Development, as a platform to discuss detailed techniques to positively transform a person’s competencies…ensuring that great hiring decisions are made for the brand.

The 2014 TDN2K and CHART survey indicated, and Creative Restaurant Solutions, Inc's exit interview data supports the notion that development is an area of opportunity across our industries. More often than not, the reason development is lacking is due to lack of time and/or resources. But what if you could develop others in quick bites (we call them 5 Minute Focal Points)? It can be fun, it can be easy, and everyone stands to learn something! Join us to learn more about how to develop others in quick bites!

"Trends in Hospitality Training and Development” Report August 12, 2015

The 2015 Trends in Hospitality Training & Development Study shows that effective training is making a difference in terms of reducing turnover, fostering a stronger more skilled workforce, and providing a better customer experience.

This report, conducted by CHART and TDn2K, highlights a number of key findings, most notably:

It Pays to Train the Trainer. Increasing an organization’s budget to train certified trainers can reduce turnover by about 25 percent.

Orientation IS Opportunity. Those that spend more than four hours on new hire orientation enjoy, on average, 13 percent lower turnover than their counterparts.

E-Learning on the Rise. More organizations are turning to e-learning as part of their training suite, using it for knowledge leveling, validation and testing, and compliance. More than 85 percent of full- and limited- service restaurants and 50 percent of hotel and lodging companies report e-learning opportunities to employees are increasing in their organizations.

If you are still leading like our father's did in their day - you are probably failing. Join John Isbell as he takes a look at the difference in Leadership during "the good old days" and today. He will give you helpful tips on keeping today's employee engaged and how to make yourself a more well-rounded leader. You'll discuss managment vs. leadership, today's employee climate, and ways to attract and retain amazing talent in today's competitive marketplace. OK - maybe not that last one - he's only got 45 minutes! But join him anyway because he'll definitely talk about all the other stuff. We think...

E-Mail – There is a Right Way to Do It!Gabe Hosler, Director of Training, Rubio’s RestaurantsApril 8, 2015

Have you ever been frustrated by your Inbox? Not sure how to get your message across? Or not getting the answers that you need? In this interactive presentation you will discover the secrets to both sending and making sure that you receive the most effective and appropriate e-mail messages. The stuff that your mother taught you about how to communicate nicely on the playground…brought into the modern age.

To provide more value to your organization, expand the impact of your training focus. This session will provide easy, actionable tools and tactics in the areas of hiring, on-going training and incentives/rewards to ensure your managers hire more effectively, have simple tools to train DAILY and a reward system tied to driving business results. Learn how to expand what you are working on to help solve your company’s problems and ensure you are a training superstar!