If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Beautiful bench but not built to last.....
I love the look of this bench and ordered it about 5 months ago to use as a dining bench - similar set-up to what is shown online. However, the bench seat is made from natural material that is not lacquered. The strings are fraying and falling apart and we don't even have a half year use yet. I think that Ballard should have put something on the seat to prepare it for actual use. Beautiful look - very poor functionality.
April 18, 2013

Woven seat sheds too much
I bought this bench about 6 months ago to use with my kitchen table. It looks pretty but I am sweeping up underneath it almost daily. The material for the woven seat is all over the floor. I purchased the cushion to help the situation but it is too big/too high. I have the Parsons chairs to go with the bench and with the cushion, anyone sitting on the bench is a few inches higher than the people sitting on the parsons chairs.
April 10, 2013

beautiful and functional
I am using this bench as a window seat at a round table where there is just not enough room for a chair and the 3 feet of room they require for ease of movement. It looks great and is really comfortable with the cushion. It seems solidly constructed as well --no wobble or rocking from uneven legs. The rush seat could be more taut, and if I were using it without the cushion I would probably treat it with some sort of finish to increase its lifespan. That said, you cannot beat this bench in terms of value for money! It arrived quickly and in perfect condition, too.
April 7, 2013

Well made bench and cushion. Nice color designs.
Very nice bench with a comfortable tie-on cushion. The cushion needs more tie-ons in the center, not just the four corners, because the center of the cushion moves back as you sit on it and doesn't return.
March 15, 2013

This is well made and fits perfects!
I added this bench instead of the two chairs I have for the table to give me more space. It was hard to find the rush bench seat in a smaller than average size bench. KMM Potomac, Md.
March 3, 2013

Rush seat very dry
The design/sturdiness and overall look of the bench is excellent. But, the rush is dry/crunchy and has sharp ends poking out. I would've liked a smoother surface.
Considered returning it, but decided to give it 2 coats of shellac. I know this voids the warranty, but I am much happier with the bench now.
February 17, 2013

Just what we needed!
We have a small "great room" and sometimes need additional seating These chair height stools were just the ticket! They are attractive and sturdy and the height is so much better for seniors than a low stool. Love them (bought two) and they can also serve as extra seating at our dining room table.
February 15, 2013

Beautiful Bench
I love this bench. It matches an antique kitchen dining set that I have had for years. It is beautiful!
February 13, 2013

Good looking and well made.
This stool is attractive and sturdy. It looks very nice in my guest room with a small writing desk I am using as a night stand. The stool fits easily underneath, and makes the desk a dual purpose piece of furniture in a small room.
February 10, 2013

Nice quality.
This bench turned out to be perfect for a small corner desk we have. We eliminated a larger chair and gain some space. Impressive quality at an excellent price. Packaged nicely for shipping, well protected.
February 10, 2013

Better than a chair
I wanted this as a vanity stool to replace the chair I was using. It has a wider seat than the chair, is really sturdy, and because it is backless it is far more convenient to store and to move. I have been using it daily for about 10 days, and I can comfortably sit cross-legged. I can also reach way over without fear of the stool tipping over, a problem I had with the chair. It is truly furniture quality, has a beautiful finish, and I can think of multiple uses for this piece. Strongly recommend.
February 9, 2013

This product looks great
The wood features are very nice but the actual rush seat is not as firm or strong or stiff as I thought it would be. I put it under a window and it looks great and don't anticipate a lot of sitting on it so the weakness of the rush should not be a factor.
February 8, 2013

I love the sleek look of this bench.
Perfect look for my foyer, just what I was going for, classy elegance with a touch of distress.
February 7, 2013

Beautiful, yet functional!
I've been waiting the last two years to purchase the Dorchester 3-seat Bench and couldn't be happier with it now that I finally have it. The bench is the perfect addition to my entry, providing adequate seating for those wanting to take off or put on their shoes, while still looking beautiful!
February 3, 2013

Love the look, quality!
Love it! Perfect at our kitchen table. It's a good height. We ordered the distressed white 2-seater and it's great. The rush seat does shed a little 'dust' on the floor but no big deal yet. I thought it was a good value. Easy to remove from box, it's all assembled and ready to go!
January 17, 2013

This bench adds personality to any room.
The Dorchester 2-Seat Bench exceeded my expectations in quality of materials, design, and workmanship. The bench is an attractive piece and can be used for additional seating. I use mine in our guestroom as a luggage valet.
January 3, 2013

I've had this bench for 5 years - it gets occasional use
I initially had this bench under my bay window. My dogs used it to get on the window ledge. Through them hopping up on it the "rush" became comprimised, so I put it in my basement for later use. I occasionally used it when we had company, but never sat on it myself. Last night, I did. I had splinters of the "rush" material in my pants as well as all over my floors. I guess the material dries out after a few years. I was very uncomfortable to sit on even for a few minutes!
December 30, 2012

Dorchester Chairs
bought these two to use as additional seating in our kitchen when entertaining. It was a great way to stretch an existing set, they matched perfectly. Love.
December 28, 2012

Perfect Find
This piece serves several needs in my small home office: First, the obvious: seating for the occasional guest. Because I like to have my windows open when the weather permits, I placed the stool in front of the open door to the hall, so it serves as a beautiful door stop, too. And, during tax season, I am sure it will serve as another surface for placing client files. My home office is various shades of green and I purchased the sage color. I am very, very happy with the purchase.
December 16, 2012

Good looking, well-priced, good craftsmanship
I was looking for extra seating for my cream-colored bistro set, and I selected the cream chair-height stool. As always, Ballard products arrive carefully wrapped and in perfect condition. The stool blended beautifully with my decor, and is a handsome addition to my French-style kitchen alcove. The size is just right and the stool itself is quite comfortable. Good looking, well-priced and since it slides right under the table, it doesn't take up a lot of space. I'm delighted.
December 12, 2012

Happy with selection
The three seat bench in cream is perfect for my breakfast room table. The slightly distressed finish matches my existing Ethan Allen table. Quality is very good for the price. Only drawback is that the rattan seat is scratchy so my kids need to wear long pants.
December 6, 2012

Gorgeous Bench
I ordered the worn black and it fits perfectly in my foyer. It will look even better when I get the toffee check cushion. It arrived quickly and well packaged. The worn black is very classy, and I highly recommend it!!!
December 5, 2012

Kids love it
My 3 children love this bench which I am using at my kitchen table. It slides neatly under my 80 year old antique, 5 leg table. I am going to order the matching seat cover for it this week. I am also considering ordering 1 more. I bought this one to use because we are using all leaves in the table now and 1 of my 6 chairs broke.
I have had it about a month. One negative I have observed is that with 3 children seated on it, some fibers from the woven seat were underneath it on the floor. I am hoping this is a short term, new issue and will not be a problem over time. I ordered this in brown, it is really pretty.
December 1, 2012

Perfect solution to a guest bathroom
I am in the design program and found this to be the perfect solution for my client's guest bath.
She had a large black mirror, dark bronze hardware, beautiful tiles on the floor and in the shower and a bench was needed for a guest to sit and take off their shoes.
Added some much needed greenery, a small oriental rug, hung her art and everything just popped!!
Thank you Ballard Design! Oh, by the way, customer service was wonderful!!
November 30, 2012

Great as a luggage rack in guest bedroom!
This well-made, sturdy bench does double duty in my guest room. My guests can sit on it while putting on or taking off shoes. Mostly, they use it as a luggage rack, which makes living out of a suitcase less of a hassle since their luggage is up off the floor. Some reviews say the rush seat wears quickly, but my bench seat is holding up fine!
November 29, 2012

Excellent buy
This is a well-constructed, handsome bench. Using it for breakfast room table seating.
November 29, 2012

Great product
I purchased the three-seat bench for my kitchen table. The cream color matches perfect, an antique white sort of color with distressing. It was delivered ahead of time, already in one piece too. It is really solid and we've had a ton of compliments. It fits three people easily. The only problem is the rush seat flakes (like straw) - because my children sit with their shoes on it sometimes. It makes a mess on floor after a day or so of active use. I have to get a cushion and I'm sure it'll be fine.
November 12, 2012

This chair stool is perfect!
We recently refurbished the kitchen in our vacation home. Part of the cabinetry has a built-in desk. We purchased the chair height stool to be used as seating for the kitchen desk - and it's perfect! We love it.
November 4, 2012

Great size and features
I purchased the Dorchester 2 seat bench for dual duty, to be used as a coffee table, and extra seating.
The surface isn't quite level, so I'm using a tray to hold glasses, etc. The tray actually adds a special touch.
Perfect size, love it!
October 31, 2012

Great to look at - a little scratchy
Great looking benches (I got two of large benches -- one as a window seat, and one for the end of my bed). But they are scratchy to sit on, and the straw breaks and comes off easily. Cushions would cure both problems, but I like the look of the bare straw... so I just have to be careful (and not let the cats anywhere near them).
-- Felicia in Montrose
October 30, 2012