Overview

My Account: your online window to BT is designed around you. We keep trying to improve the service we provide and the information below aims to give you an overview of our current online capabilities. The videos give an introductory overview of the changes we’ve made to make things that little bit quicker, slicker and easier.

Where you need it there’s also more detail. So have a look at our website or get in touch if you’d like to know more.

Introducing My Account

Watch our introduction video to find out about My Account: your online window to BT. See how we’ve brought all your products and services together in one place to make their management simpler and easier. It’s a powerful tool and it’s built around you.

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Introducing your homepage

Post login My Account gives you an improved landing page that makes it easier to get the data you need. Watch this video for a quick tour of the spaces we’ve created and what My Account can offer. See how quick it is to “get started” and how My Account is built around you. This video can also be downloaded in the resources section.

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My Account – Use any device

We also want you to access My Account from any device, wherever you are. Have a look at how you can get the same BT information configured specifically for the screen size of your smartphone, tablet, laptop or monitor. This video can also be downloaded in the resources section.

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Incidents and Faults

Your incidents and faults space

When you need specific information My Account makes it easier to get the data you’re after. If your interest is Incidents or Faults then this short video introduces how My Account makes it easier to see key information “at a glance” and how you can configure the data shown to your individual requirements. This video can also be downloaded in the resources section.

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Requests and Orders

Requests and orders

My Account makes it easier to access information on your Requests and/ or Orders. Watch the video to see the space we’ve created to show “at a glance” information that’s build around your specific needs. This video can also be downloaded in the resources section.

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Raise new

Raising a ticket, request or order

Watch the short video which introduces how easy it is to raise new tickets, requests or orders. See how simple it is to configure your data views and get things done. This video can also be downloaded in the resources section.

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Searching for information

Starting a search

Watch this short video to see how easy it is to find the data you need in My Account. Look at some of the search options and understand how simple it is to get to what you need. This video can also be downloaded in the resources section.

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Editing your widgets

My Account – Editing your widgets

Watch our short video which shows how easy it is to edit your data. See how My Account is built around you and your individual needs. This video can also be downloaded in the resources section.