TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

3.05Rooms

3.05Service

3.05SleepQuality

3.05Value

3.05

“No hair dryer”

Nov 08, 2012Ruby M, Columbus

Had no hair dryer in room...NONE of them had one...looked in 5 rooms...walk, walk & walk some more because desk clerk said they had hair dryers and sent me to half a dozen rooms in search...but no luck! Breakfast was horrid...dry cereal but NO MILK...no juice (machine broken) nothing eatable at breakfast...we just went out...desk clerk said the owner would "compensate" me for my stay (since no hair dryers were in any rooms) but when I checked out they offered NOTHING!

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest, Thank you for telling about your stay. We value all guest feedback. Thank you for telling us about your experience. We are very sorry about the hair dyer issue, and the breakfast you received. We have recently had a new management staff take over in which we will be making the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for telling us of your experience. We hope you may consider us again in the future. Sincerely, Howard Johnson Executive Center
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