Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

A valid keypad code was entered within the Alarm Transmission delay. The alarm was not sent to the monitoring station.

Alarm Canceled

A valid keypad code was entered within the Cancel Window (within five minutes of the alarm sounding). The alarm might have been sent to the monitoring station.

Types

The type of action taken that caused the alarm.

Time

Date / Time of the event.

Note: This column title includes the time zone of the premise.

If there are cameras in the security system, a camera icon is displayed in this column. Click the camera icon to view the images captured when this alarm occurred.

The following is an alarm event that occurred on a previous day:

The alarm's beginning and end is marked with an icon. Each alarm event can collapse into a single row by clicking the plus / minus next to the first event in the alarm.

Note: In the example below, there is no expand / contract icon next to the icon. This event cannot be expanded. Hover the cursor over the clock icon to display the expanded events and interactive icons.

If a camera appears on the list of events, click it to view the camera images captured when the alarm was triggered.

View History Activity

View and sort history events with the following criteria:

All history (with tools to filter your results) alarms

System arming or disarming events

System trouble events

Security zone activity

Events occurring in the previous 24 hours

To view history information, select History > [Option Name] on the toolbar.

Access alarm information within the All History option, the Last 24 Hours option, and the Alarms Activity option.

History Information Options

Description

All History

All logged events.

Alarms

System was tripped causing a call to be sent to a central monitoring station.

Arm / Disarm

System was disarmed or armed in Arm Away, Arm Stay, or Arm Night mode.

Trouble Events

System Trouble events are when the Touchscreen has lost power or has a low battery.

Zone Trouble events are when a sensor has failed due to battery power or it has been tampered with.

Zone Activity

An event has occurred at a non-bypassed security zone, regardless of whether the system is armed or disarmed.

Last 24 Hours

All events occurring in the previous 24 hours (not calendar day).

View the All History Option

The All History option lists all events logged by the system. Only the most recent 150 events are listed for each day. The All History Option includes various ways to filter the events.

Criteria

Steps

View by Specific Date

Click a date in the header to view the events for that day.

Click on Previous to view a past date.

Click the calendar tool icon to view events that occurred on a specific date.

View by Range of Dates

Click the Details link to view the tool that limits the displayed events to those within a range of days or to specific event types.

Note: If the Show All button is selected, the results lists events for the currently selected day.

If the Show All button is clicked, the following tool is displayed. You can list all events that occurred on a selected calendar date. Click Go to display your results.

Click the Range button, and the calendar tool allows you to select From / To dates to list only events within those calendar dates. Click Go to display your results.

Notes:

Whether the Show All button is clicked or the Range button is clicked, you can select or unselect the Include These Events check boxes to specify what types of events to display in the All History option.

Select an option to include only events from specified zones in the History results. Unselect options to filter those from the results.

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