The Sims 3 freezing and crashing

My game keeps freezing and crashing. I just got this laptop so I know that is not that. My laptop has 8 gb of RAM and 1 terabyte of memory so I know it has plenty of space. Also sometimes when I go to save my game it says I can't and gives me an error 12. Someone please help me all I want to do is play my Sims 3 without any problems.

Please accept a solution if your issue is solved. XP is also appreciatedI don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.Questions belong in the forums. I don't answer questions via PM.Help us helpers to help you

Re: The Sims 3 freezing and crashing

I'm still having the same problem and its driving me crazy. Whenever I'm in CAS it freezes and then turns black and ill have to ctrl alt delete and it'll say not responding then it'll just crash to the desktop saying The Sims 3 is not responding. Can someone please help me. All I want to do is play my Sims!!!

Re: The Sims 3 freezing and crashing

According to your specs, your graphic chip is below specs. You only have 64 MB of dedicated Memory (should be 128 MB).

Do you know if you also have a graphic card in there ?

For the moment, try lowering your graphic setttings.

Good Luck and Happy SimmingCrin

Please accept a solution if your issue is solved. XP is also appreciatedI don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.Questions belong in the forums. I don't answer questions via PM.Help us helpers to help you

The graphics card question is difficult when you have an integrated card, because it's usually built into your processor/motherboard, so you can't just take it out and buy a better one. I'm afraid you'll have to wait for someone with more computer knowledge to come along and help you with that one.