I work for a US based vape company handling repairs and support. One day I was in my office and heard the bell ring at the front office. I answered the door and to my surprise saw a hulk of a man, easily 6'5"! I introduced myself and asked how I could help. The man then pulled out a older device and stated it stopped working. This happens quite often as people find our address and just show up with broken devices. Typically I will have the customer submit a ticket through the proper channels and move forward that way. This device was easily 4 years old so I began to say, " I am sorry but this device is far out of the warranty window " . Politely the man says "Shoot, I had this thing overseas with me and it means a lot to me ". "Say no more" I said as I escorted the man to my office to perform the repair. I sit down and start working on the device and we start talking. We start with small talk and then I thanked him for his service and asked him about where he served. The man was very open with me and told me about his time in the middle east. He then told me about an IED exploding in the middle of his convoy. He told me he lost a few friends that day, then went on to say the vape was in his front pocket when the explosion when off. To his surprise the device still worked after being flung across the street in the explosion. He told me about how him and his fellow soldiers loved the device and it got them through some tough times. He talked about using medical grade cotton to build coils and other interesting things. So about this time I had the device assembled again, I slapped some batteries in the device and passed it to him. I asked " Do you have an atomizer with you ?, let make sure this thing works" . He replies "Sure do, can I vape in here ? " Yes, that is one of the cool things about my job, we can vape in the building LOL! I hand him the device and he screws on the atty and takes a drag. His eyes shut and head rolled forward a bit, he picked his head back up and I see tears rolling. I myself am very non emotional, but I could not help but weep! I stood up and moved around to him, and placed my arm around his shoulder. He stood up and bear hugged the fuck out of me! We shared some tears together and then he thanked me profusely for fixing the device. In my line of work, I get great satisfaction from helping people and solving their issues. This really took the cake, I really have never felt so happy in my life to bring happiness to someone else.