Relocating your Master Socket

Can I get my BT Socket moved by someone other than BT Openreach?

I get asked this questiion repeatedly. Can I move my Master BT
Socket? and
Is it legal to move the main socket?

There is no law regarding your master BT socket. Just a contract.

When your master socket was originally installed, sometimes in the
hallway no where near a power socket or in such a ridiculous
place, you will want to move it.
In new builds the wiring has been installed by the builder or
electrician, with no thought to the end users requirements.

As the house owner/tenant you can have it where you want it. No one can
tell you different, it’s your house.
The contract in place is to protect the supplier from bad
installation practices, It does not protect you.
In regards to the original BT installation, that was to suit the
person before you.

Do you want to move your master BT socket?
This is no problem, BTfix's works are to a very high standard and
completed to your specific requirements. (BTfix use only
Genuine BT Openreach cables and Parts). I would not
recommend trying to complete this task yourself or using someone who
does not regually work in this field of work. As all work needs to be competently
installed and will not
interfere with your service, causing unnecessary call outs.
Inadaquate installations will incur a charge from BT openreach if
you have a future fault. BTfix offer a
stressless test
to ensure you fault is not internal.Alltough BT openreach are
responsible for the service upto your master socket, you are liable
for any damage caused to cabling within the boundrys of your
property. So if you damage your drop cable on your outside wall you
will be charged by BT Openreach via your provider, BTfix can make
these repairs.

BT boundary for your wiring responsibility

The picture below, taken from the Opennreach website clearly shows
the way they see your contract. It states:
BT Home Improvement Service – information and charges
We won’t be able to tell you if there’s a charge
until after an engineer visits your premises.
It’s free of charge if the problem is with our network
outside the boundary of your premises.
(don't forget to do a
stressless test before BT Openreach attend)