Freshness & Quality

Freshness & Quality

Freshness and Quality, Specialty and Individuality is the motto that we started this business with 20 years ago and at no time in the future is that motto going to change! So next time when you see the wind is blowing or the snow falling – please think of all of us Village Pizza Chefs out there in the elements, adapting and perfecting the pizza recipe to ensure that, that night’s pizza is as great as any other!

Ordered a few times and no complaints.
Pizzas are really good. Stuffed crust is well done. Looks like they cater for lots of dietry requirements.
Friendly delivery guys, and the pizza has always been hot.
More consistent than dominos (sometimes late), and Papa John's (sometimes cold) - so worth considering if you fancy a change.

I'd love to say this place is great, being the only pizza place I know that does vegan pizza, but there are deep rooted issues that go beyond the individual branches like this one in Epsom.
VP won't stop contacting me. I gave them my phone number in case of delivery problems, now they keep sending me promotions. Texting the stop code doesn't work - the textphone reply number does not even seem to exist. Nor can I block the number with number blocking software. It's all very suspicious...
I didn't like the pizza much for the price, but that was not the problem. The service was atrocious. They messed up 3 separate orders on 3 different sites / apps, repeatedly adding a meat pizza to my vegan order. JustEat didn't even contain all the right order options. And they still delivered the extra pizza I didn't ask for, then tried to charge for it.
I complained by email, and the fool who received it forwarded it on to his colleague and accidentally CCd me in - they lazily "lol"d off my complaints. I got fobbed off with the usual "we will look into the problem" in the reply, when for service this bad I should have been refunded at the very least. It's too obvious that the service staff here couldn't care less.