Return Policy

30-Day Return Policy

At Century Diamonds, customer satisfaction is our priority. If you are not satisfied with your purchase, simply postmark the unused item in its original condition within 14 days of the delivery day. Returns postmarked between 14-30 days from delivery are subject to a 10% restocking fee. Returns are not accepted after 30 days, however, you may take advantage of our lifetime upgrade and exchange policy notated below.

Lifetime Upgrade Policy

In addition to our return policy, we offer you the opportunity to upgrade your diamonds at any time in the future.

We do NOT charge a fee for lifetime exchanges. You may upgrade at any time and just pay the difference in purchase price.

Watches, custom jewelry, and engraved jewelry are not eligible for lifetime exchanges.

Items may only be exchanged for merchandise $100 or greater in value than the original purchase price.

Acceptance of damaged or altered items will be at the discretion of Century Diamonds.

Lifetime upgrades cannot be combined with any other promotion or coupon code.

Our Return Process

Once we receive your item and it is accepted, your refund or exchange will be processed in just a few business days. Upon receiving your item, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Century Diamonds), or damaged in any way cannot be accepted for return. Engraved jewelry and custom merchandise may not be returned.

How to Prepare a Return

1. Return Authorization Number (RMA): Call customer service at 800-937-0377 to let us know that you would like to return or exchange an item. You will be provided with an RMA number over the phone and to the email account on file.

2. Package Your Return: Pack your item(s) and invoice securely. If possible, double-box your return (place a smaller box or padded envelope within a larger box and pack to restrict movement of the smaller box). If your item was delivered with a diamond certificate, appraisal and/or gift items and those items are not returned, you may be liable for replacement fees. For security reasons do not write "diamonds" or "jewelry" anywhere on the outside of the box.

3. Signature Confirmation (Required) and Insurance (Optional): Purchase signature confirmation for delivery. We will refuse packages that do not have a signature required. Insurance is optional but highly recommended. Only the shipper of a package may purchase insurance. Century Diamonds is not responsible for lost mail sent to us.

4. Ship the package: Your return/exchange needs to be postmarked within the time frame of our return policy. Please do not write "Diamonds" or "Jewelry" on the packaging and ensure you are sending the package to Century Inc

5. Tracking (Optional): Email support@centurydiamonds.com with your RMA# in the subject line and provide the return's tracking number in the body of the email. This step is optional but recommended only to ensure you do not lose the tracking number and it is safely in your inbox.

Details

To expedite your return, follow the return process above. Returns that do not follow the return process may be refused or refunds may be delayed.

Returns received without an RMA number will be rejected or delayed.

Returns are not accepted in person or by customer dropoff. All packages must be returned through a carrier with a tracking number and signature required.

Fees will be charged for missing or damaged jewelry box.

Refunds are processed within 5-7 business days from delivery.

Lifetime exchanges are not eligible for refunds after they have been exchanged- A store credit will be issued.

Shipping and handling rates are non-refundable.

Due to insurance reasons, Century Diamonds does not provide return shipping boxes or materials nor pay for return shipping costs.

Century Diamonds does not reimburse shipping paid to any carrier (USPS, UPS, FedEx, etc.), for any reason. If an error is made by Century Diamonds, please speak to a manager PRIOR to shipping the merchandise to discuss cheapest alternatives and an approval for shipping reimbursement up to $15.