Re: NTE5C Quality

They tested the line when nothing was plugged in and it came back as o.k. - Interesting what you mention about 1571 - despite me not selecting the service it was enabled. I've turned that off so that might clear what I thought was a line issue.

/edit I dialed 1571 and got a message from a company offering an oven clean [censored]? Deleted the message and the line tone went back to normal. I'll wait to see what JohnLewis/Plusnet come back with about the issue they originally found.

ISP's:
Zen: Around 6mb down - .8mb up
JohnLewis BB: Around 6mb down - .6mb up
Stechford (CMSTE) Cab 50 - Currently one step closer to the dream....

Re: NTE5C Quality

It seems that the faceplate might be the suspicious item. Plusnet ask me to leave the router plugged in via the line filter for 72 hours to confirm. During my other testing the line was fine, but after I plugged the faceplate back in it appears to be dropping.

Would Openreach post me a new face plate to save sending an engineer?

To be honest if it's just the faceplate I don't have an issue leaving it in the master socket as the line isn't used for anything else - and hopefully now Fibre is in the design stage for my cab it might be sorted in the next 12 months and I'll disconnect it anyway.

ISP's:
Zen: Around 6mb down - .8mb up
JohnLewis BB: Around 6mb down - .6mb up
Stechford (CMSTE) Cab 50 - Now starting the Design phase.....

Re: NTE5C Quality

Was told if the faceplate is faulty I'll have to pop to the shops and get another one, apparently the Faceplate isn't covered by Openreach, just the line upto the master socket - I questioned that as it's a new line installation and then was told it's got a years warranty - is this right?

Almost sounds as if Plusnet/JL support are making it up as they go along.

ISP's:
Zen: Around 6mb down - .8mb up
JohnLewis BB: Around 6mb down - .6mb up
Stechford (CMSTE) Cab 50 - Now starting the Design phase.....

Re: NTE5C Quality

Will await their further instructions, I've said I've had enough of chasing them up and requested a cancellation as the line hasn't performed since I've been connected - I can't image they'll let me walk away without penalty but you never know.

ISP's:
Zen: Around 6mb down - .8mb up
JohnLewis BB: Around 6mb down - .6mb up
Stechford (CMSTE) Cab 50 - Now starting the Design phase.....