Client Satisfaction

CURRENT CLIENTS

Among other top companies and organizations.
Key Components Of A Quality Partnership With ACS

1. A shared vision

Outstanding consumer relations is of paramount importance to us. Even excellent recovery rates will be undercut and diminished in value if the agency increases its client’s costs through inefficiency and increased administrative burden – whether through debtor complaints, negative press, inaccurate reports, or poor client service. ACS defines a quality partnership by the total value we provide to our clients:
• outstanding consumer/consumer relations
• responsive client service
• efficiency and accuracy in communications and reporting
• total compliance with all contractual requirements
• highly effective data security and disaster recovery

2. Outstanding consumer relations

Unlike most agencies, ACS takes a counseling approach with debtors. Our approach not only reduces complaints but also increases revenues. Our collectors work with your debtor to help them understand their outstanding debt. In a spirit of cooperation, we review their balance and help them to consider repayment options. In many instances the debtor simply does not understand their debt. ACS collectors excel at explaining how the balance is calculated (or derived) in a manner that provides the debtor with a clear understanding of the charges. Working with the debtor in this way leads to a dramatic increase in payments coupled with outstanding consumer relations.

3. Credit Reporting to the major Credit Bureaus

4. According to your requirements, we will build account flow parameters so that accounts are reported to the credit bureaus at an agreed-upon age.

5. Online ACS 24/7/365

We believe in total transparency as a fundamental element of a true quality partnership. We give our clients online ACS to their accounts 24/7/365.

6. Client Services

Our approach to client service is to provide you with a Total Service Package build around Your definition of an ideal agency relationship. We will work continuously with you to refine and enhance every aspect of our relationship, from the collection floor-to the client service department – to the mail room.

For ACS, this is a core capability and an essential element of our corporate character that defines who we are as an organization. While our staff is ACS employees, they know that they work for you.