Search Result

Search Tags: CFI Group

A new report from the American Customer Satisfaction Index says that Americans' satisfaction with the services they receive from the federal government continue to decline. In addition, the public, by and large, is more satisfied with the services it receives in the private sector.

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham