“If you like a job wearing a headset and dialing for dollars, then this is for you. Even outside sales! ”

Comp & Benefits

Work/Life Balance

Senior Management

Culture & Values

Career Opportunities

Former Employee - Anonymous Employee

Former Employee - Anonymous Employee

I worked at Groupon full-time (less than a year)

Pros

Comprehensive training (by people who are sharp and good trainers), working from home (as an outside rep), ease of communication between people and departments, general feeling of support from colleagues. Good people. It could be a really great place, but...

Cons

...The place runs like an inside sales organization (even for the outside folks). There's no differentiation between the inside reps in Chicago and the outside reps throughout the nation -- everybody calls on the same kinds of accounts. Leads are transferred around so quickly that I might call someone today who'd just hung up on another colleague 6 days ago. Micro-managey. No real interest in customer service -- it's all about new business and/or restaurants. Selling anything else is tough because Groupon wants what they want. Comp plan changes as often as the weather does. Leads can be cruddy and have very low revenue potential and you're only as successful as your leads at this place. Salary is LOW so if you have poor lead quality then you're sunk in the income department. Upper management is largely made up of really bright, educated folks but they can't seem to get their act together to streamline the processes.

Advice to ManagementAdvice

Be more in touch and responsive. Take some time to think of the great reps who've left (in droves) Groupon and see if you can figure out a way to keep people around.