The Human Resources Services Program supports the government’s commitment to be a responsive and innovative world leader in customer service by having a skilled and innovative workforce. HROntario delivers integrated HR and business transformation services that support ministries’ business objectives, achieves legislative compliance, promotes use of best practices and develops and implements strategies and policies that make the OPS an employer of first choice. The program also co-ordinates internal security in the OPS. The Diversity Office supports the OPS’ vision of being an inclusive, diverse and accessible organization that delivers excellent public service and supports all employees in achieving their full potential. As a centre of excellence, the Diversity Office has the lead for assisting the OPS to become compliant with the Accessibility for Ontarians with Disabilities Act. The Office is also responsible for providing innovative and strategic OPS-wide leadership in the areas of diversity and accessibility, both as a policy maker and a service provider. The Labour Relations Secretariat analyzes factors that drive collective bargaining outcomes in order to develop and provide strategic guidance and advice to government, ministries and Broader Public Sector employers related to ongoing collective bargaining and labour relations issues.