As a Booker, once the booking is accepted by our Driver Partner, you will
receive a Booking Confirmation Prompt with Driver Details & Vehicle Details….The
same can also be accessed via My Bookings where the Booker can select on “View”
button to see the
complete Booking Details of the Guest, Flight, Driver, Vehicle and Payment
Details.

Once the job is successfully completed Real Time Notification and
prompts will be displayed to User/Booker also all the completed jobs will be
displayed in "Past Booking" section where the complete
history of the job can be reviewed by the booker any time by selecting the
“View” button to see the complete Booking Details of the Guest, Flight, Driver,
Vehicle and Payment Details.

Once you “ON” ULA AIRPORT TRANSFER SINGAPORE APP, ULA allows to find your
nearest available location and post jobs to you & other drivers in the location
driving the same vehicle type will receive the posted jobs. You can cast a
job by setting up the ULA BASE FARE, USER CASHBACK, NET FARE, ULA SUCCESS FEE
and BOOKER EARNINGS for that particular job. Once the job is accepted, it
Tracks Drivers location and estimated
time of arrival in real-time is shown to the B2B User / Booker. You are
expected to monitor the CONFIRMED, ARRIVED, POB or NO-SHOW, COMPLETED STATUS of
the posted job.

Two Types of Jobs can be
casted
1).
Send All Drivers - Jobs will be casted to All ULA Registered
Drivers 2). Select Favourites -Jobs will be casted to ULA
Users’ Favourite Drivers

This situation will arise when all ULA DRIVER PARTNERs is engaged with other
accepted jobs. Relax! ULA will do its best in finding an alternate Driver else
you can also book you jobs using your Favourite ULA DRIVER PARTNERS!!

Two ways it
will be followed
1. When No Driver Partner is accepted your JOB
2. When Driver Partner accepted but missed the START the
job on the SCHEDULED TIME

1. When No Driver Partner is accepted your JOB

Once your job is EXPIRED a prompt will be displayed whether the JOB can
be REPOST or NOT based on the selection the same job will be re-casted
to ULA in finding alternate Driver Partners.

You can also edit the details like Date & Time, Vehicle Type, Guest
Details, Payment Details and REPOST the Expired job

2. When Driver Partner accepted but missed the START the job on the
SCHEDULED TIME

The Expired Jobs can be REPOSTED at Past Booking section where you can
filter the option as “Expired” and select the jobs to be REPOSTED. Based
on the selection the same job will be re-casted to ULA in finding
alternate Driver Partners.

You can also edit the details like Date & Time, Vehicle Type, Guest
Details, Payment Details and REPOST the Expired job

Enter the Cashback amount while booking the ride. When ride is completed, the
cashback amount will be credited to the bookers Wallet. Maximum CASH-BACK
allowed is 50% of the FARE AMOUNT for Send All Drivers & For Send Favourites
there is no Limit is set.

You have 03 options to Top-Up your wallet:a) CREDIT or DEBIT CARD You can choose to pay via CREDIT or
DEBIT CARD to Top-Up your Wallet with Maximum Limit allowed to SGD
999/-. Credit Card Administration Charges are applicable @
3% + 0.30 per Top-Up, which will be deducted upfront and the balance amount
will be credited to your wallet.b) FAST BANK TRANSFER or BANK CASH DEPOSIT You can top-up your
wallet by way of FAST BANK TRANSFER or BANK CASH DEPOSIT to below account
number and mention your IC or WP (PINK/BLUE/GREEN) in the
reference for us to top-up your wallet. Minimum amount is SGD20/- per top-up
via BANK TRANSFER or BANK CASH DEPOSIT. Any top-up below SGD20/-, an
administration fee of SGD5/- will be deducted and the
balance credited to your wallet within 03-hours for FAST BANK Transfer or
BANK CASH DEPOSIT. For any other kind of Bank Transfers, we will top-up your
wallet within 03-hours after the credit is reflected in
our statement.

Bank Account Name : ULAVI TECHNOLOGIES PTE LTD

Bank Name : DBS Bank, Singapore

Bank Account Number : 0039537395

PAYNOW PROXY 201630475CULA

SWIFT CODE : DBSSSGSG

c) CASH DEPOSIT AT OUR OFFICE

You can also choose to come down to our office during the scheduled hours
between 1030hrs to 1230hrs and 1430hrs - 1630hrson all working days from Mon
– Fri excluding Public Holidays, SAT & SUN to top-up your wallet by paying
cash at our office.

The minimum amount allowed for CASH top-up is SGD50 per top-up at our
office. An administrative fee of SGD10/- will be deducted and the balance
credited to your wallet.

This option is mostly NOT encouraged and we will strongly urge you to use
either Debit / Card (or) FAST BANK TRANSFER or BANK CASH DEPOSIT into our
bank account.

You can proceed to your Wallet in ULA DRIVER SG App and click the
“WITHDRAWAL” button and request for the amount to be withdrawn.

There is NO administrative fee for withdrawal request >=SGD50,
LIMITED to 01 CASH WITHDRAWAL REQUEST per day.

Multiple(or) Lower CASH WITHDRAWAL amounts are allowed in a day using the
ULA DRIVER SG Wallet Page, but below charges apply:

a) any withdrawal less than <SGD50, will be charged an administrative fee
of SGD5/- per request.
b) any additional cash withdrawal request >=50 or <50, will also be
charged an administration fee of SGD5/-
per request.

Any Driver NO-SHOW when job accepted and didn’t arrive by the driver carries
100 percent total fare of the paid trip total for the Driver and 50% paid to
the User / Booker when it is less or greater than 24 Hours.

Any cancellation by Driver after job acceptance requires to pay $5.30 as
cancellation fee if it is more than 24 hours.

Any cancellation by Driver after job acceptance requires to pay 100 percent
as cancellation fee if it is within 24 hours.

These LTA-approved devices will record footages that will help improve
safety and security for users on the ULA Ride Booking Platform. Not to
worry, only relevant authorized authorities will be allowed to access these
recordings!

Both drivers and bookers are encouraged to lodge a report to us as soon as
possible, as well as to relevant authorities: Singapore Police Force (SPF)
and/or Land Transport Authority (LTA). Only these authorities are allowed
access to these recordings.