For your convenience, topics are listed by category:

MOST-REQUESTED KEYNOTES (can be adapted for workshops)

What It Takes To Make “IT” Happen.

What do you want? Do you really want it? Do you want it enough to make it happen? The road to a specific destination isn’t always easy but it becomes less complicated when you know where you want to go and are willing to be flexible and patient. Our internal GPS system can crash or needs updating, somebody puts up unexpected Stop signs, we lose valuable time sitting on the side of our road-of-effort feeling lost or confused. Gain valuable and practical insight to help you get what you want, be it personal or professional, as you as overcome obstacles, toss out wishful thinking and start using a methodical process to achieve intended results.

Keep a clear understanding of each purposeful use of time/energy/action steps

Be prepared to succeed

CEU information:

Establish four specific steps before implementing an action plan

Determine four specific groups of obstacles to overcome

Determine four ways to be a more effective creative problem solver

Establish a specific method for creating an action plan for achieving intended results

CHANGE: THE HUMAN FACTORS

Change creates a certain amount of discomfort and resistance for people which can reflect in their quality of performance. Therefore, how they deal with change is as relevant to the success of an organization as job- specific technical skills. Change is like an ice berg – 10% can be seen and avoided but the 90% beneath the surface can sink vessels. In an upbeat and interactive environment, gain valuable insight into more effectively steering your ship clear of change obstacles.

Why change has a major impact on productivity

Why people are resistant to change

Ways to effectively introduce change

Dealing with four major change factors

Avoiding pits which sabotage goals

Overcoming resistance through the change process

Performance excellence through transition

CEU information:

Establish a four-step process for introducing change

Determine specific steps for dealing with four primary change factors

Establish 10 ways to overcome change resistance and remain productive

LIGHTEN UP AND LIVE (getting and keeping a balance)

Combining a mixture of serious thoughts and fun, Lighten Up and Live explores the influences which help us find the up side to a down situation. Learn how the role of humor affects health, productivity and our ability to break the power of the past to get a better grip on present challenges. Laugh and learn as you gain a more realistic balance and perspective for a more gratifying quality of life.

The importance of getting and keeping a balance

How attitude affects health/productivity

Breaking the power of the past and getting a grip on present/potential challenges

Dealing with expectations to reduce disappointment

Getting a realistic balance between work and play

Specific and practical steps for a more gratifying quality of life

CEU information:

Determine four specific influences which affect positive or negative attitudes

Establish four ways to deflect negatives in the workplace

Determine 20 techniques for staying focused and productive

GAIN THE DAY — CONTROL PRESSURE WHEN DEMANDS EXCEED RESOURCES(your life could depend on it)

The effects of strain can affect our ability to think clearly, problem-solve effectively and can literally destroy our health (up to 85% of doctor visits are stress related). By using the methodologies for taking away the power stress exerts, we can weaken it’s impact on us. Interactive, upbeat, and very practical, this presentation will provide suggestions to make us more resilient and able to “go the distance.”

CEU information:

Establish a “control module” for prioritizing

Determine a specific strategy for greater resiliency

Determine 10 specific techniques for managing pressure in the workplace

STOP CHASING YOUR OWN TAIL

Like a pup busy chasing its tail, we, too, go round and round and end up right where we started. By focusing on a few basics of reason and calm, we can uncomplicate our lives, stay true to our priorities, and avoid over-thinking ourselves into misery. This delightful, insightful and refreshing presentation is sure to help you clarify your personal and professional objectives and enhance your sense of personal peace so you can go to bed each night with the satisfying thought “I did well today.”

Pay attention to what you have going for you

Good things come from unexpected places

Potential drawbacks can become assets

Moments of lightness—weight reduction for the heart

Make something happen

Give more than you get

Do your best and leave the rest

Find something (large or small) that makes you say, “I’m glad I’m me”

CEU information:

Establish four ways to focus on personal/professional strengths

Determine four points for creating an individual “option plan”

Establish four techniques for setting/maintaining priorities

DON’T SQUAT WITH YOUR SPURS ON

On average, people have approximately 60,000 thoughts every day, many of which stop us in our tracks. Statistically, 80% of those thoughts are the same as the day before. With take-home value, this presentation addresses how to make today count because tomorrow will make today yesterday. Laugh and learn how to separate real issues from imaginary one, how to give up ten “junk food” thoughts, and suggestions for holding your own mental yard sale to make room for new possibilities.

How our thoughts stop us in our tracks

Investing in personal strengths to gain big dividends

Ways to separate real issues from imaginary ones

How a switch in mindset opens before-unknown possibilities

Giving up “junk food” thoughts

Making today work for you

CEU information:

Determine six ways people self-sabotage (and how to avoid it)

Determine five ways to reduce mental clutter

Establish four ways to clarify your objectives

Determine six techniques for greater achievement

SOLUTIONS THROUGH PROBLEM SOLVING AND INNOVATIVE THINKING

Ever try to start your car and rather than hear the roar of the motor, the only sound is the clicking of your key? The silent vehicle is not the problem-it’s a symptom. To find a solution, look for the problem – dead battery, broken cable, etc. Therefore, large or small, serious or trivial, workable answers come from a cognitive resolution process. Peppered with interactive mind-enhancing activities, this presentation also addresses the art of honing your innovative thinking – what it takes to make something new happen.

Why you can’t get “there” from “here”

How to explore the “challenge”

How to tell the difference between a “symptom” and a “problem”

Breaking the pattern of yesterday’s thinking which may control today’s options

The art and science of problem solving

Six steps for effective problem-solving

How to create a structured, but flexible, forward-momentum plan

CEU information:

Establish a specific “learning link” to accommodate new information

Establish a six step problem-solving formula

Determine four innovative-thinking methods for assessing potential options and consequences

Establish four ways to create a forward-momentum plan

LEADERSHIP

“The task of the leader is to get his people from where they are to where they have not been.”

— Henry Kissinger

COACHING: DEVELOPING POTENTIAL AND ENHANCING PERFORMANCE

Facilitating a coaching process

How attitudes affect coaching results

Ways to guide staff/self to specific behaviors

How coaching supports success

Specific techniques for effectively coaching staff/self to a higher standard of excellence

CEU information:

Determine a step-by-step plan for introducing a coaching process

Establish a specific correlation between coaching and leadership

Determine four major factors which affect coaching

Determine 10 ways to be a more effective leadership coach

DELEGATION: RULES AND TECHNIQUES CRUCIAL FOR LEADERSHIP SUCCESS

How delegation saves time and develops people

Delegation principals

The process of effective delegation

Why it can be so difficult to delegate (and what to do about it)

How to make delegation decisions

Giving people ownership of their success

Delegating while strengthening your team

Delegation follow-through and follow-up

CEU information:

Determine four delegation components

Establish four factors which influence a delegation environment

Determine four methods for delegating and decision-making

HIGH IMPACT LEADERSHIP

How to develop a high-impact mindset

High-impact leadership qualities

Five levels of leadership

How to coach versus boss

Leadership vision principles

Creating a leadership vision

How to communicate for results

CEU information:

Establish 10 high-impact leadership qualities

Establish a five-step process for creating a solid dept/org. vision

Create a 10 point checklist for leadership effectiveness

PUBLIC SPEAKING MADE EASY

How to get your ideas across, clearly and effectively

Making the message memorable – the WOW factor

What gets an audience’s attention (and what puts them to sleep)

Painless techniques for overcoming podium phobia

Using body language for impact

Rules and tools for calling a group to action

CEU information:

Establish six rules for conveying information clearly and effectively

Determine five techniques for overcoming podium phobia

Establish six techniques to gain and maintain audience attention

TEAMS: MAKING THINGS HAPPEN THAT WOULDN’T OTHERWISE

(unite employees around a common goal)

The difference between functional and dysfunctional groups

Why teams fall apart

What successful teams have in common

Expectations and achievement

The role of freedom and empowerment

Key principles for leading teams through change

Energizing your team to achieve (even through uncertainty)

CEU information:

Determine four factors which identify functional and dysfunctional groups

Establish six qualities of a strong team leader

Determine six factors that can turn a work group into a unified force

TRAIN THE TRAINER: EXCEL AS A DYNAMIC FACILITATOR

Questions to ask before planning a training session

Preparing people for what they are about to experience

Making the most of adult learning styles

What adult learners respond to and what shuts them down

How to read participant body language (positive or negative responses)

Making the message powerful (and increase retention)

Handling gripes and objections

Specific rules and tools for motivating, training and information retention

CEU information:

Establish five specific adult learning styles

Determine four teaching techniques for maintaining audience attention

Determine five methods for increasing participant retention

Establish five specific rules for reaching training goals

PERSONAL DEVELOPMENT

“If we all did the things we are capable of, we would astound ourselves.” – Thomas Edison

BODY LANGUAGE — NON-VERBAL COMMUNICATION IN THE WORKPLACE

Why body language is so powerful

How to analyze body language

What to look for in body signals

Body language to avoid

How male and female body language differs

“Reading” non-verbal language in the workplace

CEU information:

Identify a specific process for analyzing body language

Establish six gender specific body language differences

Identify 10 body language signals for a successful professional interaction

CHANGE YOUR FOCUS TO GET NEW RESULTS

Breaking old self-defeating habits

Four ways to better deal with change

What to do when feeling over/under whelmed

How our attitudes affect other people

How to “coach” yourself to reach your goal

Increasing your personal power through mental strength training

CEU information:

Determine four ways to break old habits

Establish four ways to more effectively deal with change

Establish four ways to deal with being over/under whelmed

Determine 10 techniques for focusing on personal strengths

GENDER COMMUNICATION IN THE WORKPLACE

Why we lose productivity through miscommunication

How we unintentionally create conflict

How men talk and what they mean

How women talk and what they mean

Overcoming communication barriers with the opposite sex

CEU information:

Determine three unintentional ways we create conflict

Establish five male priorities in communicating

Establish five female priorities in communicating

Establish six ways to more effectively communicate with the opposite sex

GETTING ALONG WITH PEOPLE WHO AREN’T EASY TO GET ALONG WITH

(CONFLICT RESOLUTION)

Where conflict comes from

Recognizing conflict styles in others/self

Controlling what’s controllable

How to talk so people will listen

The role of non-verbal communication in conflict resolution

Skills necessary for conflict resolution

Practical and healthy ways of managing and resolving a conflict

CEU information:

Establish six reasons why people become upset

Determine six ways to speak to avoid confrontation

Establish six factors for successfully dealing with others

WHAT TO DO WHEN THERE’S TOO MUCH TO DO

(Or… How to be more productive without working harder)

Why we avoid doing what needs to be done

How to avoid over-extending ourselves

Simplifying work and frustrations

Ways to better deal with distractions

Establishing workable options and priorities

CEU information:

Establish four ways to gain a more effective mental focus

Establish three ways to avoid procrastination

Establish four ways to simplify difficult tasks

Establish three ways to more effectively establish priorities and options

HEALTHCARE ONLY

BASIC SALES TECHNIQUES FOR ADMINISTRATORS AND ADMISSIONS COORDINATORS

Matching services with family/resident wants and needs

Developing a sales presentation

Using “benefit selling”

How to gain a competitive edge –what makes your facility memorable

How to give an effective tour

How to make an effective “closing”

CEU information:

Establish a specific healthcare sales mindset

Determine five healthcare sales presentation techniques

Establish a specific process for giving and concluding a tour

CREATING AN EFFECTIVE GUEST/CUSTOMER RELATIONS PROGRAM

Six major points associated with guest relations

How every employee affects an organization’s bottom line

How every employee ultimately affects each guest

Why employees may resist the guest relations process

What people want and how to give it to them

How staff and guest goals may differ

How to create a guest relations program of excellence

CEU information:

Establish six major points for effective guest/family relations

Establish specific perception differences between staff and guests

Determine how each department can participate in a strong guest relations program

Determine a specific process for giving a facility tour

Establish six key points for a purpose-driven guest relations program

DEALING WITH DISSATISFIED FAMILIES

Why families become dissatisfied

What families want

Calming an upset person

Talking so others will listen

Defusing a situation

Avoiding anger cycles

Creating a conflict resolution formula

CEU information:

Establish six reasons why families might become upset

Establish six ways to effectively talk with an upset family

Determine a specific conflict resolution action plan

PRODUCTIVITY, MORALE AND EMPLOYEE RETENTION

Empowering your staff

Staff priorities

Reducing negativity in the facility

How to help employees adjust to change

Five steps to more effective management of people

CEU information:

Establish six specific employee empowerment techniques

Establish four ways to reduce negativity in the workplace

Establish five specific staff wants/needs

Determine four specific ways to give employees ownership of their success

PSYCHOLOGICALLY PREPARING STAFF FOR A STATE SURVEY

How a “common goal focus” helps facility and state work together to achieve excellence