Tips for successful registration

About Registration

We’ve been running successful workshops for over fifteen years. Maiwa brings instructors from around the world and enlists the best local talent. We have a dedicated team to make your registration as smooth as possible.

On opening day we divide spaces between walk-in, phone, and online registrations. Spaces are sold on a first-come first-served basis. Payment is due at time of registration.

There is high demand for spaces in our most popular workshops. To avoid disappointment we recommend students plan their registration strategy before opening day. The information below will tell you everything you need to know.

Opening Day

Cancellations on or before January 2, 2017, will be charged a $35 fee.Cancellations after January 2, 2017, receive a 50% refund.Cancellations after January 31, 2017, receive no refund.

2017 Fall Workshops

Cancellations on or before July 15, 2017, will be charged a $35 fee.Cancellations after July 15, 2017, receive a 50% refund.Cancellations after July 31, 2017, receive no refund.

Cancellation Policy

Walk-in Registration

Walk-in registration takes place in Maiwa Supply.

Our June opening (for Fall Workshops) is busy. The December opening (for Spring Workshops) is less busy. In both cases we've made arrangements to accommodate a lineup. Please have your first and second choices ready.

How early should I get there on opening day? This is your call. We've had people arrive as early as 7am (knitting and coffee in-hand). The Public Market is right next door with bakeries, coffee roasters, and tea merchants. Our December opening is less busy.

Please note: lectures do not sell-out on opening day. There is no need to stand in line for lecture or event tickets.

Phone Registration

On Opening day the phones are very busy so expect to redial on the first morning — a lot. However, after the opening rush (10am - noon), you should be able to call us without difficulty. Have your workshop selection, second choice, and credit card ready when you call. 604-669-3939.

Online registration requires Visa or MasterCard. Paypal is not available at this time.

Each year we strive to deliver online registration that meets the needs of our students. We've learned that the ability to offer multiple workshops online during the heavy demand of opening day means that some workshops will oversell. For this reason opening-day sales are not confirmed until 5pm (pacific time) on opening day. Oversold spaces will immediately receive a full refund and registrants will be notified.

Registration sales for workshops are being processed through Eventbrite. NOTE: Eventbrite only accepts Visa or Mastercard.

Address for credit cards must be the billing address. If you would like your registration package send to a separate address just email us the details.

On opening day, all available workshops will appear on the registration screen. The screen will show N/A or unavailable right up to 10am on the morning of registration.

At 10am (pacific time) registration will open. Refresh your screen and you will be able to add a number in the quantity field beside the workshop of your choice. Once you have made your selection you will have 8 minutes to complete your purchase.

Sold out online? if all spaces are showing as sold out online, please call our store 604-669-3939 to see if any spaces are available (from phone or walk-in). You can also ask to be added to the wait list.

IMPORTANT BROWSER RECOMMENDATIONS:

Eventbrite recommends the Google Chrome browser for both Mac and PC. During testing we have noticed a short lag time in other browsers.

Both the schooloftextiles.com website and Eventbrite are fully compatible with mobile devices. Eventbrite also has a mobile app that can be used.

Please choose one platform only. Attempting to open a single Eventbrite account on multiple devices may generate errors.

ERROR MESSAGES

During the first few minutes of registration opening there is heavy demand for some of our most popular courses. Stock may sell out before your selection process is complete. In this case users may receive an error message. Sadly, this error means that stock is already gone.

Set up your account on Eventbrite

We recommend you complete your set-up of an Eventbrite account before opening day. www.eventbrite.ca. Here's how:

Online Registration

The sIGN UP AND LOG IN BUTTONS ARE IN THE UPPER RIGHT.

WHEN YOU FIRST CHOOSE "SIGN UP" YOU WILL BE ASKED FOR YOUR EMAIL ADDRESS AND A PASSWORD - SAVE YOUR PASSWORD SOMEPLACE SAFE.

Once you have completed this step your account has been made. It is a good idea to add your contact information and address. NOTE: for workshops, lectures and events your billing and shipping address must be the same.

Once you have created an account, you can enter your contact information by Selecting the button at the upper right (ours says Maiwa).

You will get a drop down menu. Click on "Account Settings" to enter your information.

To make registration easy we have put all our workshops for one season in a single list. This means that users don't have to go in and out of browser windows to see everything. However, it also means that all workshops are a single "event", ie. "2016 Fall Workshops". For this reason, some of Eventbrite's automated features (such as reminders) will be sent out for "2016 Fall Workshops" rather than individual workshops or lectures.

Online Order Confirmation

When you register online you will receive a ticket for each workshop, lecture, or event. You will also receive a Maiwa confirmation package in the mail. Confirmation packages contain supply lists for workshops, location of the workshops, and full detail of your registration. The eventbrite ticket gives limited information and looks like this:

Note that the ticket (and the eventbrite notices) will be for the session. The workshop/lecture/event and dates will be at the bottom of the ticket. Your eventbrite order will contain a separate ticket for each workshop, lecture, or event.

Registration FAQ

When does registration start?

Registration opens at 10am. Check the session listings for the date.

Is there a rush?

There is a rush for many of our workshops. We bring instructors from around the world and class size is limited. There is no rush for lectures and events.

I'm away/working/busy on registration day. Can I register ahead of time?

No. Please read about all your registration options below and select the one that works best for you. We have a large number of enthusiastic registrants and we have tried our best to be fair to all.

Where should I go to register in person?

Maiwa Supply on Granville Island.

When should I arrive to register in person?

Your call. Registration for our Fall workshops is busy. People have arrived as early as seven or eight, coffee and muffins in hand. We are next to the Granville Island Market so food and coffee are nearby. It is generally nice weather and many sit and knit in the lineup. We have made plans to accommodate the lineup for registration in all weathers.

Can I register for my friend?

You can register for yourself and up to two friends. Payment is due at time of registration. There is a fee for cancellations so make certain you understand our cancellation policy.

Can I register by phone?

Yes

Your phone line is always busy - what should I do?

Redial. Redial. Redial.

Can I register by fax?

NOT ON THE FIRST DAY. After the first day you may fax your registration form and credit card info. You may wish to check course availability by phone first.

Can I register by mail?

Yes. BUT we don't open mail registrations until 11:00 am. on the first morning. Don't forget to send your credit info, or cheques payable to Maiwa Handprints ltd.

Can I register by e-mail?

No. Please use our on-line site instead. E-mail is not a secure way to send credit card information and messages are occasionally blocked by spam filters.

Can I register on-line?

Yes.

How do I register on-line

See Online Registration above.

I'm trying to register on-line but it doesn't look like there are any spaces.

Even in the first minutes of opening, courses may be already sold out on-line. This can happen very quickly on the first morning. At this point you can call and see if there are still spaces left for phone registration. Please ask to go on the waiting list, especially on opening morning.

How do I know my on-line registration worked?

You will have a confirmation screen giving a summary of your purchase. Please print this out and keep it. You will also receive an e-mail message confirming your order. Please double-check when entering your email in the form, an incorrect email will prevent us from contacting you.

My credit card was declined! It's never been declined!

We, sadly, have no control over credit cards or banks. We have no mechanism to accept or change a declined card.

Something mysterious happened and I can't be certain my on-line registration worked. What should I do?

E-mail us right away at maiwa@schooloftextiles.com. Give us as much information as you can. Especially which workshops you were trying to register for. If you suspect you are having e-mail difficulty please call us 604 669 3939 (The phones are usually past the mad rush by 12 noon).

Online shows sold out! If all spaces are showing as sold out online, please call our store 604-669-3939 to see if any spaces are available (from phone or walk-in). You can also ask to be added to the wait list.

I tried everything but my favourite workshop is full. What can I do?

Our staff know the workshops inside and out. We would be happy to suggest an alternative. We also keep a waiting list and if you get placed on it early there is still a chance that you will get in. People's plans change and spaces do open up.