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FAQ

Q: What shall I do to buy products?A: In the buying guide section it is explained how to make a purchase on our website.

Q: What are the freight costs?A: Select the items in the cart, according to the quantity and choosen shape, then proceed to checkout and select the delivery's province; the site will automatically calculate any shipping charges. See also Deliveries/Transports.

Q: What are the delivery times?A: In case of products available on stock, delivery time could be between 5 and 10 working days from when the order will be processed. For products available on request, delivery time depends on the type of product and the ordered quantity, it will be calculated during the order and it will be not less than 10 working days. See also Delivery time and delay.

Q: How can I get the invoice?A: The invoice is issued at the end of the month in which the goods are shipped and sent in pdf format to the email address that you specified in the order.

Q: How can I do if I forget the passwords?A: Go to "My account" page, click on "Forgot Your Password?" and follow the onscreen instructions.

Q: Which are the minimum batches?A: In the same row concerning to the item are shown the minimum quantities you can buy and its price.

Q: Where can I find the product features? (Size, weight, capacity, etc)A: On the top you will find a detailed description of the item and on the bottom all the available technical specifications.

Q: Can I get a quote?A: You can get it immediately. Simply by inserting all the desired items in the shopping cart, go to the checkout and finally select the destination's province.

Q: Can I buy as a private?A: Yes, you can. When you are at checkout, select in the billing address "private".

Q: Can I buy as a company?A: Yes, you can. When you are at checkout, select in the billing address "company".

Q: What should I do if the goods arrive damaged?A: We suggest rejecting the goods and inform immediately Rollawaycontainer. If you prefer, you can accept the goods by making a note of the damage in the delivery note, which must be subscribed by the carrier.

Q: Why the product price is higher than that indicated "From"?A: The price indicated by "From" is the best achievable by purchasing the batch concerning to the higher discount level.