FAQs

Browse Storage Solutions

What locker size do I need?

Our experienced staff is here to help you so just call us and describe what and when you need to store, and we’ll work with you to find the best options for you. If you wish, you can reserve a locker, no obligation, until you can come in to view. You may also refer to our OUR VANCOUVER STORAGE LOCKERS page for the most common size examples.

Can I change my locker size?

With over 50 different locker sizes, from 5 x 5 x 4 ft. high up to 20 x 22 x 11 ft. high, we have a size to suit every need and it’s easy to upsize or downsize anytime as your needs change.

Are the lockers individually alarmed?

Yes, every locker is individually alarmed. Your personal access code tells the elevators which floor to stop on, turns on your entire floor lights and disarms your locker alarm. All activity is locally and remotely logged in real time around the clock.

How high are the storage locker ceilings?

All the storage locker ceilings are either 10 ft. or 11 ft. high and our metal walls are built to the ceiling, with no crawl space.

Are all your lockers ground level accessible?

Yes, all our floors are ground level accessible. There are no rolling stairs, moving ladders or platforms here, because you won’t need them.

Do your storage lockers meet fire and seismic requirements?

Yes, our modern concrete building, with steel storage lockers equipped with sprinkler cages and steel rollup doors is built to strict fire protection and seismic standards.

Are your floors well lit with no dark areas in the hallways?

The building was designed and built by two women who hate dark hallways. Your personal access code turns the entire floor lights on.

Can shelving be placed in the lockers?

Yes, you can place your own shelving in the locker as long as it is not fixed to the walls of the storage locker.

How wide are the rollup doors on your storage lockers?

How do I disarm and arm my storage locker alarm?

When you enter your access code at any of our keypads, your unit is disarmed. After you close your unit door completely, your unit rearms itself automatically after a predetermined period of time.

Do you have moving equipment available?

We have complimentary pallet jacks, hand trucks, flat carts and dollies available for your ease.

How large are your elevators?

We have modern cargo size elevators for your use.

What documentation do I need to bring to rent a parking space?

Bring your Owner’s Registration proof and 2 pieces of identification, such as a Drivers License, Care Card, Student Card, including one with a photo and signature. Motorized vehicles must be in “drivable” condition and trailers and other such vehicles must be road worthy.

Are my goods in storage covered by insurance?

We strongly recommend insurance coverage for your goods in storage because nothing in life is guaranteed and it’s always better to be prepared than sorry. You should ask your broker or check your current homeowner’s insurance policy to determine if your items in storage are covered; it might be as simple as adding a rider to your existing policy. Our staff can also recommend a local agency that offers Storage Tenant Insurance tailored to the needs of storage customers.

Is my motorized vehicle covered by insurance?

You should go to any ICBC office and ask for Vehicle in Storage Insurance.

Without a doubt one of the best businesses I have ever dealt with. The facility is spotless, the staff are amazing - extremely friendly and helpful and the rates are very reasonable. Security, peace of mind and wonderful people. I could not be happier :)

About Us

With Downtown U-Lok Vancouver self-storage, you have our personal promise to be attentive and accountable to you and your self-storage needs. We believe that building a strong working relationship with each customer is the key to delivering outstanding service that makes us stand apart from our competition.

Our easy-to-access, central location near Downtown Vancouver is preferred by our clients who are based in both Vancouver and in neighboring communities, including North & West Vancouver, Burnaby, Richmond, New Westminster, Port Coquitlam, and Port Moody.

For over 35 years, we have been providing convenience and affordability in personal, business, and vehicle storage solutions that help you create more space in your life.

We stay current with the latest access control and security technology, and our unique customized features set us apart in the self-storage industry.