Focus only on things that you can control: Amazon India's Amit Agarwal

In business, skirmishes on market dominance are usual. But Amazon India was recently in the news after Flipkart founder Sachin Bansal and Ola's Bhavish Aggarwal batted for policies to protect domestic businesses against international giants.

Amazon India head Amit Agarwal, however, appears unperturbed. “I really don't have any comment on that,“ he says during an event in Mumbai on Wednesday. But the matter is on his mind.

Agarwal, who has been heading the Indian opera ions of the Seattle-based -commerce giant for the past three years, says hat he and his team re focused on serving ustomers and ensur ng they deliver the best experience. “We really don't pay attention to these conversations,“ he says . “The Bhagavad Gita says: Focus on things that ou control. And the things that we con rol are the experiences we create for our custom rs. We take it as an article f faith that if we do our jobs well, customers will shop more from us and that would result in the outputs, whether it's units or gross merchandise value, trustworthiness or visits. We don't distract our selves from anything that's outside the scope of what's good for customers.“

As proof, Agarwal brings up Amazon's Launchpad programme, which was launched last week and gives startups a platform to sell their products. “I have had startups saying you are the first person to have thought of an initiative that will make it a level playing field,“ he says.

As for being accused of being the big foreign company muscling local companies out, he says, “My management team and I are as Indian as it gets,“ he says.

Sponsored Stories

Subscribe to our Newsletters

The move is expected to give Domino's an edge over rival pizza brands and QSR chains, but some experts warned that it may prove to be a tough promise to live up to and raised concern that it would put unnecessary pressure on delivery boys.