A minimum length stay restriction applies on the date you have selected for this hotel. If your travel dates are flexible you need to adjust your stay dates to book this hotel as the hotel requires more than one night to be booked on the date selected.

Explore Hotel

Be our guest in Brome!

Best Western Brome Grange Hotel is perfectly perched on the Norfolk / Suffolk border, in the village of Brome. Wrapped up in 4 acres of grounds, you'll be hidden away between the cities of Norwich and Ipswich, with some of England's most superb scenery within easy reach.

This 16th Century former coaching inn is as cosy as they come! Located in small village surroundings near Diss in Suffolk, our accommodation has been re-vamped to bring the character and charm of the original building back to life. Little wonder so many businesses, families and holiday makers have made this their go-to destination for peace, quiet and the warmest of warm welcomes!

Facilities

Matthew Cooke, Executive Chef joined the Brome Grange Hotel in 2015. A local family man, Matthew is devoted to sourcing locally produced products and boasts a wealth of experience in Gastronomic Pub and Hotel industry spanning over the last 20 years.

Chef Matthew Cooke

Courtyard Restaurant

The Courtyard Restaurant is an open and airy contemporary atmosphere with Vibrant furnishings and chique posture. During the summer the large Terrace doors open onto the Courtyard Patio for al fresco dining.

Opening hours

Breakfast:

07:30 - 09:30

Lunch:

12:00 - 14:00

Dinner:

18:00 - 21:00

Weekend times may vary

Kings Bar

The Kings Bar is a relaxed area with Satellite Television, Real Cask Ales and an open fire in the Lobby area. Just the place to unwind with your favourite tipple after a wonderful days exploring!

Your wedding day is one of the most exciting and important days of your life, but we understand that making all the arrangements can be daunting. With our wealth of experience in the preparation and planning of big, big days though, we have earned an enviable reputation for our tailor-made wedding service. From intimate ceremonies to themed parties and more, well make you the happiest of happy couples.

How do we make your occasion so special?

Wedding service and reception venue

Complete wedding packages are available, so come and take your pick! We can tailor your function to suit your needs, and make those memories all the morewell, memorable!

Our Wedding Coordinator is at your service (literally!), and will offer any help and advice you may need when planning your special day. Our experienced team can also help and advise you on some wedding day essentials such as flower arrangements, table decorations, table linen, table layout/seating, music/disco, cakes/stands, gifts and favours, balloons/bubbles/snowflakes, toastmaster and special accommodation rate for your guests.

Shopping

The Tithe Barn is a beautiful 16th Century Converted Barn with high ceilings, exposed beams and lead infused windows. It makes a superb venue for large meetings, conferences and more with superb space for up to 200 people.

Reviews

TripAdvisor Traveller Rating:Based on 582 traveller reviews

220

196

114

37

16

Not good

11/12/2017Ian W, Budleigh Salterton, United Kingdom

We were originally intending to spend two nights here but cancelled the second one because of snow and we wanted to get home.
First, the two good points about our stay. The reception team were first ...more

We were originally intending to spend two nights here but cancelled the second one because of snow and we wanted to get home.
First, the two good points about our stay. The reception team were first class - helpful, welcoming, pleased to show us to our room etc, and the second point - the bed was large and comfortable.
But what a hotch potch of a place this is. Our room was in the 'motel' part of the set up and the bathroom was pretty bad - scruffy, chipped paint, black uneven industrial looking floor and lukewarm water at best for a morning shower. At breakfast, basically everything ran out in turn - plates, bread, juice, hot food and it was served in a room with a breakfast buffet so high it was impossible for my wife to reach for things at the back.
The main building has been recently been refurbished but with corridors with large windows looking into offices it had an air of a school building.
Would we stay again - noless

Owner Response

Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Dear Ian
Please accept my full apologies regarding the problems you encountered during your stay.
We do have 40% of our Courtyard Rooms to refurbish and clearly your breakfast experience was not to our normal standard.
Please contact me directly on the hotel number so that I may speak with you directly.
Kindest regards
Julie Campbell

AWFUL smell!!

04/12/2017LStaveley,

What an awful smell!! Stayed in room 108 and it absolutely stank of a horrible damp musty smell. So much so that it gave me a headache. Even a fellow guest from another room noticed the smell. The roo...more

What an awful smell!! Stayed in room 108 and it absolutely stank of a horrible damp musty smell. So much so that it gave me a headache. Even a fellow guest from another room noticed the smell. The room itself is hidden behind a separate door leading to two further rooms which the receptionist didn't explain so you wont find it. The room itself is looking tired and the plasterwork around the ceiling is in desperate need of repair. After going to reception about the smell, all I was offered was the remains of a bottle of air freshener! Awful!!! Very disappointed and won't be recommending! I actually may sleep in the car at this rate. The restaurant is also expensive and average at best. Did I mention the smell? less

Owner Response

Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Dear Mr Staveley
Please accept my full apologies regarding the smell in your room during your stay. This has now been investigated by our maintenance team.
We were full on the night of your stay, therefore, we could not move you to another room but the Team should have offered to try another hotel for you in the area.
If you are in the area again, please do not hesitate me directly in the hope that we can regain your faith in our hotel.
Kindest regards
Julie Campbell

Great stay.... needs a little fine tuning...

02/12/2017HappySueUk, Uk

Stayed in a courtyard room with Blue my dog for 3 nights...
Two other rooms were also booked for my dad and brother.
I loved my room..... the furnishings... the large bed.... quality towels...
My br...more

Stayed in a courtyard room with Blue my dog for 3 nights...
Two other rooms were also booked for my dad and brother.
I loved my room..... the furnishings... the large bed.... quality towels...
My brother was pleased with his room....Very stylish and spacious...
And Dad was also comfortable...
Could not fault standard of cleanliness and facilities in the room.
A couple of suggestions....
Great food - but a little inconsistent for the price you pay.... all members of staff should prepare/present food to the same standard.
Breakfast great.... it would help if all the staff ask do you want beans and black pudding? otherwise they do not come on your plate... (3 mornings a bit of confusion about beans and black pudding!)
Bar service - good
- again confusion about what needs to be paid for... a slight lack of unity between staff - lines used such as
"Well it wasn't me" and running off rather than "how can we fix this?" With a bit of support...
Was resolved in the end.
I only mention this as the service for the Guests would be improved and the workload on the staff would be reduced. ( As they would not be running back and forth to put things right )
I found all the staff to be friendly...
and courteous....but just a little more attention to detail would go a long way.
The restaurant Manager? Manager?
was great.... friendly.. professional..
Room girls .... pleasant / helpful
Receptionist..... great
Overall.... the good aspects of the Brome Grange definitely outweigh any shortcomings... and in these events the staff do try to resolve any issues....
So... Thank you for a great stay 😃less

Owner Response

Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for taking the time to write your review and am delighted that you had a great stay.
I have taken on board the points you have raised regarding your Breakfast experience, also improving communication skills. We have recently employed two new members of staff onto the Front of House Team and further training is required.
We look forward to welcoming you back in the near future.
Kindest regards
Julie Campbell

Not Good enough

25/11/2017Seychelles-r-us, Driffield, United Kingdom

I don’t normally review hotels as it would take a lot of my time having worked away over the last 19 years however;
Stayed one night at the Brome Grange Hotel in room 117 £75pn which is a courtyard t...more

I don’t normally review hotels as it would take a lot of my time having worked away over the last 19 years however;
Stayed one night at the Brome Grange Hotel in room 117 £75pn which is a courtyard type room around the front carpark. On arrival front car park was full so had to park in the rear car park, pitch black no lights on a gravel/pothole surface thus trying to avoid puddles. Check in was ok presented my BW Diamond Select card which was jotted down and somehow i am pretty confident the points will not be added but we will see, receptionist didn’t offer a gift (standard for the reward card level i hold) so I had to ask. Reserved a table in the restaurant for 19.30, Back out from reception across the carpark trying to find a path to my room as no lighting so danced across the soggy grass in my leather soled Italian shoes.
On entry into the room it was freezing cold, turned the Thermostatic rad valve on and the radiator started to heat up threw my bags on the bed and headed to the restaurant, friendly waitress found me a table, my reservation hadn’t been passed to the restaurant, sat me down and brought me a beer and a roll and a drip of oil so as i was settled then told me there was a wait for food, why not tell me before i sit down so i have a choice whether to stay or not, an hour and a half later i had eaten and did enjoy the food.
Back in room i went to make a cup of tea, upon lifting the mugs there was tea stains on the paper protection which made me want to clean the mugs and spoons.
Room had heated up enough not to give me frostbite.
Bed was ok.
Furniture in room was very worn and damaged in places.
The theres the bathroom which can only be described as a slum, dirty walls, dirty door, i was reluctant to touch the dirty pull switch, cracked tiles, brown stains, more water running down the shower hose than out of the shower head, time for a shower before breakfast, oh no no hot water, rand reception oh we shall put it on boost, waited an hour still no hot water so had to bend over the bath and wash my hair with ice cold water and used wipes to freshen up and bit, got dressed and went to check out, mentioned the slum room, lack of hot water and the worst room i’d ever stayed in and how i was now missing breakfast due to waiting for hot water only to get the standard response ‘i shall pass your comments onto my Manager’
It’s not too much to ask that when staying in a hotel the room is warm, comfortable, clean and has hot water.
Will not be staying here again and may even contact BW head office to air my views
Mike Pless

Owner Response

Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Dear Mr Parker
Please accept my sincere apologies regarding all the short-comings your experienced during your stay.
I would like to talk with you directly and will contact the office number I have on the booking on Monday.
I look forward to speaking to you then.
Kindest regards
Julie Campbell

Dirty rooms

25/11/2017Kim C, Chelmsford, United Kingdom

The rooms were spacious but tired, which I could overlook but the cleanliness was disgusting. The carpets had big stains on them and appeared not to have been hovered for some time. The toilet bowl ha...more

The rooms were spacious but tired, which I could overlook but the cleanliness was disgusting. The carpets had big stains on them and appeared not to have been hovered for some time. The toilet bowl had dried faeces inside which was visable as soon as you entered the bathroom. Our friends in another room said their bath had not been cleaned either with scum marks all round it. My partner put his jacket over the back of a chair and when he put it on it was covered in white pet hair. I emailed direct to let them know how we felt and have had no response. There is no excuse for dirty rooms. On the plus side the towels were big, soft and clean as was the bedding.less

Owner Response

Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Dear Kim
Please accept my full apologies for the poor cleanliness of your room, this is clearly unacceptable. Our Housekeeping Team are normally excellent. I have investigated and discussed this with the Team.
If you are in the area again, please do not hesitate to contact me directly in the hope of regaining your faith in our Hotel.
Kindest regards
Julie Campbell