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Description

*****VERY IMPORTANT*****

Shipping of our products takes place from North Carolina. Until October the HOT Weather is a factor in shipping chocolate products. Please take a moment and read our shipping information under these hot conditions.

*****We will pack your items with one ice pack for each dozen lollipops.*****

Because shipping is out of our control once it leaves us, should you choose to add additional ice packs they are available in our store for purchase.

*****Once your product is shipped we have no control where the postal service leaves your product. We highly recommend you provide a shipping address where someone is available to bring your package in from the heat. We DO NOT take responsibility for packages left in a mailbox, front porch, or garage door area where there is a strong possibility the chocolate will melt!*****

*****Our products are shipped priority mail (2-3days) however, unfortunately, we CANNOT GUARANTEEthere will be no melting of your product during shipment. We make every effort NOT to ship on Fridays so the product is not on the road in a truck all weekend. Please take this into consideration when providing your due date. ABSOLUTELY NO refunds or credit will be given for orders received melted.

Shipping of our products takes place from North Carolina. Until October the HOT Weather is a factor in shipping chocolate products. Please take a moment and read our shipping information under these hot conditions.

*****We will pack your items with one ice pack for each dozen lollipops.*****

Because shipping is out of our control once it leaves us, should you choose to add additional ice packs they are available in our store for purchase.

*****Once your product is shipped we have no control where the postal service leaves your product. We highly recommend you provide a shipping address where someone is available to bring your package in from the heat. We DO NOT take responsibility for packages left in a mailbox, front porch, or garage door area where there is a strong possibility the chocolate will melt!*****

*****Our products are shipped priority mail (2-3days) however, unfortunately, we CANNOT GUARANTEEthere will be no melting of your product during shipment. We make every effort NOT to ship on Fridays so the product is not on the road in a truck all weekend. Please take this into consideration when providing your due date. ABSOLUTELY NO refunds or credit will be given for orders received melted.

LOVE THEM!!!! Fast shipping, received them 2 days after I got the shopping notification. GREAT packaging! Not ONE broken piece, because of how excellent they were packaged. Will definitely be ordering again!!

You may use your debit or credit cards through PayPal without having a PayPal account. At checkout, you will be redirected to PayPal, where you will need to enter your debit or credit card information to complete your payment. If you have an existing PayPal account, please proceed as you normally would through PayPal.

Once your payment clears, you will receive a confirmation email with any questions I may have, along with your shipping/delivery information.
All messages sent are monitored daily, seven days a week unless it is a major holiday.

Returns & exchanges

**********WARNING***********

Our items are created and packaged in kitchens where the ingredients may come in contact with soy and wheat and also nuts. Should you have any allergies to these items please keep this in mind.

Because our product is food based, Candy Confections will not accept any type of return because of health and safety concerns.

We DO NOT provide any refunds on your orders that are delayed or melted due to conditions caused by the shipping service. We are also not responsible for packages damaged by the USPS. During winter months we will ship earlier than needed if USPS has stated their may be delays due to bad weather conditions that may cause delays. This makes it very important to provide a definite event date.

Your products will be shipped with bubble wrap around and between layers of product to prevent damage to your order while being shipped. Your package will be marked fragile however, we cannot control whether the USPS will adhere to these markings.

Once your order has been shipped their will be NO cancellations accepted. You may cancel up to two days prior to your shipping date.

Should you claim the product was damaged inside you will be required to provide a photo of the damaged shipping box. If this is not provided then we will NOT be required to provide a refund.

**********WARNING***********

Our items are created and packaged in kitchens where the ingredients may come in contact with soy and wheat and also nuts. Should you have any allergies to these items please keep this in mind.

Because our product is food based, Candy Confections will not accept any type of return because of health and safety concerns.

We DO NOT provide any refunds on your orders that are delayed or melted due to conditions caused by the shipping service. We are also not responsible for packages damaged by the USPS. During winter months we will ship earlier than needed if USPS has stated their may be delays due to bad weather conditions that may cause delays. This makes it very important to provide a definite event date.

Your products will be shipped with bubble wrap around and between layers of product to prevent damage to your order while being shipped. Your package will be marked fragile however, we cannot control whether the USPS will adhere to these markings.

Once your order has been shipped their will be NO cancellations accepted. You may cancel up to two days prior to your shipping date.

Should you claim the product was damaged inside you will be required to provide a photo of the damaged shipping box. If this is not provided then we will NOT be required to provide a refund.

Shipping policies

It is important for you to provide the date of your event in the comment section. All products are made fresh according to your needed date. Our items are shipped priority mail (2-3 days) however because we cannot control the reliability of the USPS we make every effort to ship the week prior to your event date.

All shipments will be confirmed with a tracking number and provided to you when marked in the system as "shipped".

We ship from Florida and our warm months usually run from May through October. We include one ice pack per order. Should you feel you would like additional ice packs with your order you will find them available for purchase in our store.

Although ice packs are included in your shipment, we cannot guarantee your order will not melt during shipment. We try NOT to ship on Fridays so the package is not on a truck exposed to heat over the weekend. Please take this into consideration when stating your event date. Although our USPS system is reasonably reliable I cannot control what happens once the package leaves our hands.

We ONLY provide domestic shipping. There is NO international shipping.

We use USPS Flat Rate Priority Mail or Standard Priority Mail, which takes 2-3 business days to receive. This means it does NOT include Holidays or Sundays. We ship our products according to your event date to provide you with the freshest product.

Please make sure the address you provide for shipment on Etsy or your PayPal account is the correct address. We will NOT be responsible for any returned and/or lost packages due to an incorrect address. Unfortunately you will NOT be issued a refund if you have provided an incorrect address. *****We cannot stress this enough, as many people have had their PayPal accounts for years and simply forget to update their address!

Should your package be returned due to an incorrect address you provided you have the option of having it re-shipped at your expense for the shipping costs again. If your package is return for this same reason there will NOT be any refunds provided for the order under any circumstances.

It is important for you to provide the date of your event in the comment section. All products are made fresh according to your needed date. Our items are shipped priority mail (2-3 days) however because we cannot control the reliability of the USPS we make every effort to ship the week prior to your event date.

All shipments will be confirmed with a tracking number and provided to you when marked in the system as "shipped".

We ship from Florida and our warm months usually run from May through October. We include one ice pack per order. Should you feel you would like additional ice packs with your order you will find them available for purchase in our store.

Although ice packs are included in your shipment, we cannot guarantee your order will not melt during shipment. We try NOT to ship on Fridays so the package is not on a truck exposed to heat over the weekend. Please take this into consideration when stating your event date. Although our USPS system is reasonably reliable I cannot control what happens once the package leaves our hands.

We ONLY provide domestic shipping. There is NO international shipping.

We use USPS Flat Rate Priority Mail or Standard Priority Mail, which takes 2-3 business days to receive. This means it does NOT include Holidays or Sundays. We ship our products according to your event date to provide you with the freshest product.

Please make sure the address you provide for shipment on Etsy or your PayPal account is the correct address. We will NOT be responsible for any returned and/or lost packages due to an incorrect address. Unfortunately you will NOT be issued a refund if you have provided an incorrect address. *****We cannot stress this enough, as many people have had their PayPal accounts for years and simply forget to update their address!

Should your package be returned due to an incorrect address you provided you have the option of having it re-shipped at your expense for the shipping costs again. If your package is return for this same reason there will NOT be any refunds provided for the order under any circumstances.

Additional policies

Our products are made fresh specifically for your order. Large orders can take two days to complete. For this reason we do not have pre-made items. Should you have a need for a rush order please contact us and we will make every attempt to accommodate you!

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.