Terms & Conditions

Vouchers

If you have purchased a gift voucher online, these will be sent to you within 5 working days via Royal Mail using first class post. Although Royal Mail First Class is usually delivered the next day this cannot be guaranteed.

To collect your vouchers from the school please call The Sussex Flower School on 01825 841370

Stock Availability

Course numbers are updated automatically. On rare occasions information may not be updated as quickly as the places sell resulting in a course you have purchased being full. If this occurs we will contact you immediately and offer a full refund or exchange.

Refunds and Exchanges

If you change your mind about your purchase we are here to help. We are happy to refund or exchange a course up to 14 days before the published date. Within 14 days, whilst we are happy to exchange a course, we unfortunately cannot offer a refund. If, however, the cancellation is within 48 hours of the course we are unable to refund or exchange as we will have ordered the materials.

Gift Vouchers are non refundable.

Cancellation Policy

Sometimes, due to unforeseen circumstances, we may need to cancel a course. We would endeavour to give you as much notice as possible and a full refund would be given.We never cancel due to insufficient numbers.

Bespoke Courses

As there is often high demand for dates, a booking will only be fully confirmed once full payment has been received.We operate a 'first paid, first confirmed' policy in case of disputes.