Average Guest Rating

Hotel Abu Palace - Individual ratings and reviews:

This is worst experience I every had in my life by booking my hotel . I booked for a hotel (abu palace) in Chennai last week, during my visit from Bangalore (after 6 hrs. drive). I booked the hotel just 2 days before the check-in time. When I landed in the morning at hotel for check-in there was no welcome at all from the hotel staff. I showed him the booking details (print out) about my booking. The front office person was looking at that paper for about 5 - 8 mins. (god only knows the reason) and said that the hotel is under renovation and closed. When I asked him that I did the booking just 2 days back, he informed that the renovation process was informed ,about a month back for stopping any further bookings. The Worst part is there was no support no. given in the booking slip which I carried for any immediate support. Finally I ended up standing on the road and was calling my friends for alternate accommodation.

Internet service they provide was not available in the room as wi fi service was available on the ground floor only and hot water is not available for 24 hrs. It available from 3am to 10am (app.) only. Room service was excellent, we ordered coffee at 11:30 pm they provided the same and also if we order eatables at night hotel provide the same throughout night. Generally it is closed in hotels after 11:00 pm till morning. Hotel building is old but hotel room well furnished. Taps were not good but hotel provide shampoos, soap, oil etc in bathroom. Overall the stay in hotel was good and we recomend this hotel for stay.

In fact I stayed in this hotel many times. But better experience this time in everything like service, food and all. It was stunning and felt very happy when I got mineral water at about 2am midnight immediately after I ordered it...overall experience is very nice.

It was an old property so the ambiance and decor was quite dull. Room was also not so special in terms of quality. Service was manageable but food arrangement was fantastic. Overall experience was quite ordinary.

This was my third stay here so we knew what to expect. But then the house keeping this time was lackluster, they didn't attend me properly. Apart from this our room & the food served met our needs. I would say its an average property.

CONRAD from PANAJI, India recommends this hotel - Posted: 14 Feb 2008

4

The hotel room is spacious and is kept clean. However since it is relatively old, few operational items like the comode flush was leaking and hot water was not continuous. These need to be upgraded to maintain the good standards. Service and friendliness of the staff was a pleasant surprise. Food was tasty and quick. Landscaping outside the hotel should be done and there was work in progress. Overall, I would recommend this hotel for a hassle free stay in Chennai.

PARTHASARATHY from Trichy, India does not recommend this hotel - Posted: 15 May 2007

2

The hotel looks great on the outside and the lobby too. But the rooms were the worst, I think a small time hotel or lodge would have been better. You do not get hot water in the room, no bath mat in the bathroom. You have a deal with a masseuse from the health club trying to sell his wares like honey and weight reduction tabs. The food was not good and so was the service.