Small business CRM from Salesforce

Cloud-based CRM from Salesforce levels the playing field for your small business. Because Salesforce is hosted in the cloud, it can grow and scale with your business. You can easily add features from the Salesforce AppExchange without adding costly infrastructure, and Salesforce upgrades are instantly implemented as soon as they’re available. With all your information on customers, prospects and leads stored on a single online platform, everyone in your business has access to the latest information – no more version control headaches or out-of-date spreadsheets. Need to ensure your salespeople have access to the information they need when out at customer meetings? No problem. Sales Cloud is a fully mobile CRM so your data’s available on any connected device, at any time.

On average, Salesforce helps our customers boost their sales by 27%. But the benefits of Salesforce CRM for small business don’t end when you make a sale. Customer service benefits too, with Desk.com helping to build stronger relationships with your current customers, win new ones, and accelerate business growth. And intelligent marketing automation from Pardot helps you to focus resources on the tasks that really add value, while a common platform for all your data helps to build strong relationships across all your channels including social, website, email and customer call centres.

Contact management redefined

Contact management is an essential process to get right for any fledgling business. Whether it’s a Rolodex, a spreadsheet or CRM software, having the right system in place to manage contacts effectively can be the difference between success and failure.

Salesforce Sales Cloud is the world's #1 CRM solution and goes far beyond a simple contact manager, tracking every interaction you have with a customer right through their journey. With Salesforce your salespeople see every communication that a client or prospect has received in the past, as well as reminders and prompts for next steps. And because it’s cloud-based, everybody’s working with the same view of a client, making online collaboration effortless – from desktop, mobile or any other internet-connected device.

With Salesforce for small business delivering online contact management and CRM integrated in one platform, a single view of your customer is possible across your entire organisation – so everyone’s working from the same information, from salespeople and customer service agents to social media analysts and online support staff. With Salesforce CRM on your side, you can do more with less. And what small business doesn’t need that?

See for yourself why Salesforce is the leading small business CRM solution. Take a Guided Tour of Sales Cloud:

It goes beyond a simple CRM solution.

Salesforce is much more than just a small business CRM solution — it's a platform for growth. By integrating Sales Cloud with Pardot and Service Cloud Lightning, you can leverage the power of the cloud to take marketing and customer service to the next level, too.

Improve lead generation and follow-ups with Pardot.

Drive more leads and ensure your team has all the information they need to follow up with Pardot marketing automation.

Maximise lead generation from every campaign with targeted A/B testing.

Know the ROI of marketing activities to focus budget on what works.

Ensure a fast follow-up on necessary leads with automatic lead assignment.

Prioritise the hottest leads with lead qualification and scoring.

On average Salesforce customers have seen a 44% increase* in lead volume.

CRM Basics

Next Steps

Grow, compete, or provide a better customer experience with help from Salesforce. Watch one of our demos and learn more about how Salesforce for small business can improve your sales, customer service, and marketing:

Sales
See for yourself why Salesforce is the world’s #1 CRM solution for small business.

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