If you missed yesterday’s blog, I addressed the question of “What’s the best CRM solution?” in the context of a classic WWF Royal Rumble match. If you missed it, for some context and to try and understand why I provided the above video, read Part 1 of the CRM Royal Rumble, where I matched up […]

Everyday, we get a ton of questions about what’s better, SAP or Salesforce.com? Microsoft Dynamics or Oracle? How does Sugar CRM fit into the whole mix? Though the questions are common, the answer is not always so easy to provide. So I thought a blog pitting the major CRM solutions against each other might […]

On Tuesday, SAP, the business intelligence and enterprise software provider, announced the launch of its first iPhone application. The iPhone app was developed to combine with SAP’s Business ByDesign. The most recent update of SAP’s Business ByDesign was released in July, 2010. The software was developed with small and medium sized business (SMBs) in mind. […]

Recently, Sybase, an SAP company that focuses on enterprise and mobile software, announced the release of Sybase Mobile Sales for SAP CRM for BlackBerry smartphones. This new app will extend SAP CRM to BlackBerry smartphones. The new mobile CRM solution for BlackBerry offers real-time SAP business and customer analytic information that vastly improves information workflow through the […]

SAP, the business software provider, is holding a four day SAP for Utilities conference that starts today, September 19. Approximately 800 SAP customers and software companies will attend this annual event. The conference is being held to discuss the latest developments and offerings in the technology world that involve increasing sustainability in the ever changing […]

Currently, Forrester rankings show that SAP and Oracle-Siebel are the leaders in CRM software. However, competition is close at their heels. Because the CRM software market has developed immensely in recent years, this has made it difficult to make distinctions between products. The Forrester report stated that the reason Siebel and SAP do so well […]

Perhaps SAP is so tired of hearing criticism for their ERP product that they’ve decided to beef up their CRM platform for a while. That’s right, this week SAP announced that SAP CRM 7.0 would live in the future, and features a Twitter integration. Twitter is where many enterprise software companies have begun their foray […]

SAP Business All-in-One, an alluring name. Only time will tell if this ERP system that targets mid-sized manufacturing companies can live up to the name of being an “all-in-one”. The system is available preconfigured with best practices and offers an end-to-end solution for mid-sized businesses that are keen to enhance their competitiveness in a global […]

AGL Energy, an Australian energy company, announced today that it’s integrating its Avaya contact center and SAP Customer Relationship Management systems with middleware technology from AMC Technology. The integration process will involve deploying additional Avaya technology that includes the Avaya Interaction Center, an Avaya Voice Response system as well as NICE Perform call recording deployed […]

AG announced that South Africa’s Office of the Public Protector has selected an SAP product to transform its case management operations, automating its manually driven investigations, reviews, analysis and reporting processes. The office, an independent and impartial constitutional institution, conducts investigations into alleged improper conduct by state organizations. The SAP package in question is the […]