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Reduced Mobility

Passengers with reduced mobility

General Information

Passengers with reduced mobility are those with a medical, physical, or mental condition who require individual attention, not given to passengers normally during (dis)embarkation, during the flight, during ground handling and/or in case of an emergency evacuation.

Wheelchair services shall be provided to passengers free of charge. If you require wheelchair assistance we recommend contacting the Customer Relations Department.

Passengers with reduced mobility travelling alone

Passengers with reduced mobility may travel alone on Kenya Airways provided they are self supporting on board and can assist in their own evacuation should the need arise.

Self supporting means that:

If necessary, the passenger can visit the lavatory unassisted. Help from the crew is limited to bringing the onboard wheelchair to the passenger and pushing it to and from the lavatory door. Therefore the passenger shall lift him/herself -using the upper body power - in and out of the onboard wheelchair unassisted.

Passenger shall be able to eat unassisted.

Passenger can administer his/her medication unassisted.

If the passenger is not self supporting, he/she shall travel with a companion(i.e. personal care attendant) who is able to perform these functions.

Passengers with reduced mobility travelling as a group

Groups of 5 or more passengers shall be handled in a manner conforming with the normal group handling procedures, except that advance arrangements shall be made to provide additional ground equipment and staff necessary.

Able bodied attendants provided by such groups shall accompany groups of passengers with reduced mobility.

In general, persons under 18 years of age shall not be accepted as attendants.

The number of attendants required depends on whether the passengers with reduced mobility are able to reach the exits of the aircraft without assistance in case of an emergency.

The escort personnel shall be briefed and provided with adequate information of the actions required in the event of an in-flight emergency situation.