FAQ

WHY SHOULD I CHOOSE POPPY HAIR EXTENSIONS?

Poppy Hair has been specifically handmade and designed with you in mind! Poppy creator Sara Rash has worn extensions for years and knew exactly what she was looking for in creating this hair. Poppy Hair is perfect for every type of texture and density out there to add instant length and volume to your own hair. Our extensions are made with only the highest grade 100% European human hair available and the best quality materials to ensure our hair is secure with minimal shedding.

Poppy Extensions are made with 100% European real human hair and can be treated the same as the hair on your very own head, but just a little more gently, of course! Feel free to wash them, dry them and use thermal tools to style them!

HOW TO CHOOSE THE CORRECT COLOR OF HAIR EXTENSIONS

If you want the perfect shade match, we're here to help! Poppy Hair Extensions come in 12 different shades ranging from deep black and brown to bright blonde shades, and even some balayage and ombre shades. Poppy Hair Extensions are dyed using a multi-tonal adapt system, which means that there are subtle highlights and lowlights, and lighter and darker strands throughout each set. This gives the shades movement, dimension, and depth, It also ensures that the extensions blend with your natural hair even if your hair color is a shade or two off.

When choosing a color, we always suggest you pick a color that matches your hair from the middle (around your chin) to the ends. Never choose a color that matches your roots, because that tends to be a different shade.

To choose your perfect Poppy Hair shade, please watch our color matching guide video, which explains the differences between each color. We will continually update this video as we increase our color collection. Our Instagram is also a great portfolio for showing the different shades we offer. You can browse our photos and see in the caption what color our customer is wearing. This can show how one shade can work with a variety of tones and how the shade will look in different lighting. Note some photos might be edited, so keep that in mind.

HOW CAN I GET HELP CHOOSING A SHADE?

If you are still having trouble choosing your shade, email us atpoppyproteam@gmail.com with a couple recent selfies taken in natural lighting with no direct sunlight. In these photos, we will need to see your hair from top to bottom, with no filters added. Ensure your hair is down and the picture shows your entire hair. A photo showing all your hair from the back is the most helpful. The Poppy Hair team will be happy to make a recommendation!

If you are still unsure, we recommend that you consult a hair stylist or trusted hair professional.

I HAVE HIGHLIGHTS/LOWLIGHTS OR OMBRE/BALAYAGE HAIR, WHICH SET IS RIGHT FOR ME?

We feel like highlighted and lowlighted shades are the perfect way for extensions to blend with hair colors naturally. We have sourced our favorite highlighted/lowlighted shades and ombre options! For those who have a combination of shades in their hair, we always recommend going for a set that matches the lightest highlight or portion of your hair. This is because although Poppy Hair Extensions can be dyed a darker color - we do not recommend bleaching them. Bleaching is a harmful process that can alter the quality of your set, and even damage it.

You will have to take your set to a professional hair colorist, who has had previous experience dyeing hair extensions to have them add in lowlights or dye the roots a darker color in order to achieve an overall match. If you do decide to get them dyed, we recommend that you test one piece prior to dyeing the full set, to ensure that you are satisfied with the results.

WHEN I RECEIVED MY HAIR EXTENSIONS THE COLOR DIDN’T MATCH, CAN I RETURN OR EXCHANGE IT?

We're sorry you didn't love your Poppy Hair! We are happy to accept returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. Because of the delicate nature of 100% European Human Poppy Hair, once the VOID sticker that seals your extensions set is broken, you are no longer eligible for a refund.

The good news is that Poppy Hair Extensions come with a tester weft in the bottom compartment of the hair bag. We encourage you to use the included tester weft before breaking the VOID seal to determine whether or not the color is a good match.

For CLIP INS: Be sure to include the TESTER portion from your set of Poppy Hair as it is part of the full set of extensions! The TESTER piece may NOT be died, cut or altered in any way in order to still receive your refund for the extensions or a color exchange!

THE SET I WANT TO ORDER IS BACKORDERED – WHAT DOES THAT MEAN?

We try our very best to stock the appropriate amount of units in our warehouse to ensure that none of our items are on backorder. On rare occasions, however, a unit may be out of stock for a short period of time. If a set is listed as being on backorder, that means we have no more units left in our warehouse but have a new shipment on the way. The date listed beside the backorder notice indicates when we are expecting our new shipment in for that particular set. That is when you can expect for your order to begin processing at our warehouse and preparing for shipment.

DO I NEED MORE THAN ONE BAG OF TAPE INS?

Each bag comes with 20 wefts of hair which make 10 "sandwiches" when installed. If you are just wanting to add volume to your own hair, one to two bags will be enough. If you are wanting to add length, you will need a minimum of two bags, possibly three or four. Of course, this all depends on your own hair type and thickness and exactly what look you are wanting to achieve. We recommend a consultation with your hair stylists before purchasing your extensions to help you assess how many bags will be right for you!

WHAT LENGTH DO YOU OFFER?

It's important to get the length of your hair extensions just right. Currently, we offer 16 inches and 22 inches in TAPE INS, 22 inches in WEFTs, and 20 inches in CIP INS. These are the most popular and versatile lengths for most people. The best way of checking which length hair extension will be most suitable for you is to measure from the middle of your ear downwards. This will show you roughly where the hair extensions will come to and also give you an idea of how much longer the hair extensions will be compared to your own hair.

If you are looking for a shorter length, you’re always welcome to have your Poppy Hair cut or trimmed shorter by an experienced hair stylist since they are made of 100% Remy human hair. If you decide to get them cut, we recommend having them already installed into your hair prior to your haircut.

I HAVE SHORT HAIR, WILL POPPY HAIR BLEND?

For best results, we recommend that your hair be at least 6-7 inches in length (around shoulder length). The amount of bags needed will depend on your own hair. See above, "Do I need more than one bag of hair?"

To learn how to blend in Poppy Hair with short hair, check out this blog post.

HOW LONG WILL POPPY HAIR LAST?

The lifespan of your Poppy Hair Extensions depends on how often your extensions are worn, the products you use on them, and the care given to them. We recommend replacing your extensions every 6 - 9 months but your hair can last up to a year with perfect treatment. Being that this is a Human Hair product, there is not a guaranteed time frame that the Poppy Hair Extensions will last. This is an estimate based on the best quality care being given. The amount of times you wear your extensions and the products used are key factors which determine the lifespan of the hair extensions. For tips and tricks on how to care for your hair extensions, check out this blog post.

CAN I COLOR MY EXTENSIONS I ORDERED FROM POPPY?

Yes! Since Poppy Hair extensions are made of 100% European human hair, they can be dyed a darker color or toned by a professional hair colorist, who has had previous experience in working with hair extensions. If you are a hair expert and would like to tone your extensions yourself, be careful. Of course, if you are ever unsure, we do recommend that you have a professional help you out.

It is strongly advised that you do not bleach or lighten hair extensions. The hair has already been through a chemical process and any additional lightening is likely to affect the condition of the hair. Bleaching is a harmful chemical process that can alter the quality of your set, and even damage it. Bleaching and lightening damages our own hair but we have a natural supply of sebum oils to help replenish and restore the hair, hair extensions do not have this natural supply.

If you are in-between shades, we recommend going for the lighter color and taking your set to a professional hair colorist to have them dye your set a darker shade in order to achieve an overall match. Similarly, if you have highlights, we recommend going for a shade that matches the lightest highlight in your hair and having a professional hair colorist add in lowlights to your set.

If you do decide to get your Poppy Hair dyed, we recommend for one piece to be tested first prior to dyeing or toning the full set, to ensure that you are satisfied with the results. Most stylists will have experience dying hair extensions and can avoid many of the pitfalls associated with box dyes.

HOW TO WASH AND DRY HAIR EXTENSIONS

There is no need to wash your extensions every day. Every 2-3 days, or longer, is fine. When you do wash your extensions, be sure to remove any tangles before they come in contact with the water. If hair is extremely tangled, apply a detangler and brush out very gently in small sections from bottom to top with a Wet Brush. Apply shampoo first, being sure to get under and around each sandwich of tape. Using the pads of your fingertips, massage your scalp, being gentle around the tape. Rinse thoroughly being sure get all shampoo out of your hair, especially around the tape. Apply a generous amount of conditioner from top to bottom, staying away from the tape, working the product through the hair. Rinse off the conditioner, then rinse the extensions again in cold water to lock in moisture. Dry your hair thoroughly! Make sure it is completely dry, especially around the tapes. Do not go to bed with wet hair!

Although it might seem a little odd to not wash your extensions every night, it just isn’t necessary. Unlike our own hair, Poppy Hair Extensions do not receive natural oils from your scalp, so frequent washing is not necessary. Please keep in mind that the less you wash your Poppy Hair, the longer it will last.

We highly recommend using sulfate-free hair products, as non sulfate-free ingredients can dry the hair out, leading to frizzy, tangled hair.

HOW TO BRUSH HAIR EXTENSIONS

Just like your natural hair, hair extensions can and will tangle, as all long hair does. We recommend brushing your extensions before and after use, as well as throughout the day with a Wet Brush or detangling hairbrush. When brushing your extensions, we recommend brushing the hair from bottom to top to gently loosen and smooth any tangles in the hair.

WHAT PRODUCTS CAN I USE ON HAIR EXTENSIONS?

Since hair extensions do not get consistent nourishment from the scalp like natural hair, it is important to choose the right products to keep your extensions looking and feeling luxurious.

When selecting products for your hair extensions, we recommend using organic hair products whenever possible. Check out this article about why organic hair products are so awesome. If you are unable to get fully organic hair products, we recommend to at least choose alcohol-free and sulfate-free shampoos and conditioners. We recommend using high-quality products specifically formulated for dry and damaged hair, as they will help keep the strands healthy and nourished.

You may use hot tools on your extensions, just like you would your own hair. However, avoid using high and excessive heat and ALWAYS use a heat protectant, it will prolong the lifespan of your Poppy Hair.

WHAT TEMPERATURE CAN POPPY EXTENSIONS BE STYLED AT?

We recommend setting your tool at 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don’t get that sort of nutrition. Make sure to use a heat protectant spray when applying any hot tools on your hair extensions!

HOW DO I CUT MY EXTENSIONS?

Your Poppy Hair should be cut by a professional using a razor. Start with small amounts and work your way up to the perfect length for you. Remember that your hair will shrink when curled, dried, or braided.

CAN I SLEEP WITH MY EXTENSIONS?

We do not recommend sleeping with your hair extensions clipped in, as this could cause excessive tangling, which can be damaging to the extensions as well as your own hair. We recommend removing your extensions every night before bed, but if for some reason, you must sleep in your extensions, we suggest braiding your hair in a tight braid all the way to the ends to prevent tangling. In the event you may fall asleep while wearing your extensions, it will not harm you or your Poppy Hair Extensions.

CAN I SWIM IN MY EXTENSIONS?

It is not recommended to swim in your Poppy Hair Extensions primarily because it can cause excessive tangling, which is damaging to extensions and your own hair. But if you happen to go swimming, we suggest braiding your hair to prevent tangling and wash your extensions as soon as you can after getting out of the water to prevent your extensions from drying out.

IS POPPY HAIR HUMAN HAIR?

Poppy Hair is 100% Human Remy hair and of premium quality. Keep that in mind when caring for your hair. Just as certain recommendations are made for your own hair, we make those same recommendations for your Poppy Hair. You may use styling products, color, and heat, but in order to extend the life of your Poppy Hair, treat it as you would your own.

SO WHAT DOES REMY HUMAN HAIR MEAN?

Remy human hair is the highest grade of real, human hair that is a preferred choice for hair extensions because it achieves the most natural look. Remy hair is considered to be the finest quality of human hair because the cuticles are kept intact and not stripped. This process ensures that the hair remains super soft, shiny, silky and completely tangle-free throughout its lifetime.

Clip-in Poppy Hair extensions use only the finest quality of remy human hair, which means that the hair has been carefully sorted after collecting from the hair donor to ensure all the cuticles are of the same length. It is by far the best quality of clip in human hair extensions on the market because of the care that is required and the time it takes to sort the hair so meticulously. It is suggested to invest money in remy hair extensions because not only do they appear more natural but last longer than other types of extensions.

DO CLIP-IN HAIR EXTENSIONS DAMAGE YOUR HAIR?

The type and application methods matter when it comes to hair extensions. Some more permanent hair extensions can cause damage due to the bonding, gluing, and pulling on the hair. We cannot speak for all extension products on the market, but we can confidently say that Poppy Hair Extensions will NOT damage your hair. In fact, there is no complicated and lengthy process, no weaving and no glue. With clip-in hair extensions, you get a full, gorgeous head of hair in one set without any of the concerns of damage to your natural hair. Clip-in hair extensions are the least damaging option as they are simply clipped into your hair like any regular hair clip. Additionally, since you are not sleeping with the extensions in or wearing them non-stop for a long period of time, this reduces the amount of pulling and stress on your hair, which results in healthier hair. Clip-in hair extensions can be reapplied and styled daily.

WHERE DOES THE HAIR COME FROM?

All of our hair is sourced and manufactured in China. We source our hair straight from verified distributors, who depend on their long-standing reputation for ethical sourcing and quality hair.

We only choose to work with companies where workers are satisfied and happy to be apart of the team. Also, all of our hair is donated, sold, or exchanged fairly. We also obtain our hair from many hair salons, who choose to sell their hair instead of throwing it away into the waste stream.

WHY ARE THERE SHORT HAIRS IN MY EXTENSIONS?

The shorter hairs you see in your set are specifically applied during the manufacturing level to help those who already have layers in their hair, and to help create more dimension in the set. These additional layers make the hair in the set look more natural because we also have shorter strands of hair throughout our head because all hair sheds and grows at different rates.

WHAT IS THE PURPOSE OF THE TESTER WEFT?

We understand that it can be hard determining your correct Poppy Hair match from a computer or iPhone, which is why we include a tester weft located in the bottom compartment of each Poppy Bag. This compartment should be opened first to determine whether or not the shade is the right match for you. If it's not an ideal match, we are more than happy to accommodate a return or exchange on packages that have not been opened or tampered with.

You're welcome to take the hair out of its netting to be able to hold the weft up close to your hair for color comparison purposes. We kindly ask that you treat this weft with care as it is a part of the full set. The tester weft cannot be dyed, cut, or tampered with in any other way as it will no longer be returnable if it's in this condition.

WHAT IS THE BEST WAY TO STORE CLIP-IN HAIR EXTENSIONS?

When you aren’t wearing your extensions, store them with care. Always store them in a dry place, avoid bending and creasing the hair over long periods. For best appearance, clip-in hair extensions should be stored away when completely dry. The Poppy Hair bag your extensions arrive in is specifically designed so you can reuse the bag as storage for your Poppy Hair. Which is perfect for traveling!

DO HAIR EXTENSIONS SHED & TANGLE?

As with any clip-in hair extensions, usually when hair extensions are first used it is normal to have some hair fallout during the lifespan of the clip in extensions. It's an expected occurrence and really is nothing to worry about.

You can minimize shedding/hair-fallout, by maintaining your hair extensions with utmost care, and gently brushing them before and after each use from bottom to top.

As for tangling, just like your natural hair, hair extensions can and may tangle. When wearing Poppy Hair, we recommend that you brush them throughout the day with a wet brush, to keep them tangle free and smooth.

WHERE CAN I PURCHASE A GIFT CARD?

You can purchase an e-gift card by clicking here and purchasing it through our website.

Customer Service Menu

About Poppy

We started Poppy Hair because we believe that every woman deserves to experience the thicker and longer hair they have always dreamed of having. Whether your hair is long and you need a little extra volume, or you cut your hair and absolutely hate it, we can help you! We are a brand that wants to be friends with you, we are real people and we wouldn't be here without you.