TeamViewer® Extends Remote Support for Mobile
Devices

New TeamViewer QuickSupport app allows remote support of iPhone®,
iPad®, and Android™ devices from any computer

July 11, 2013 12:00 PM Eastern Daylight Time

TAMPA, Fla.--(BUSINESS WIRE)--TeamViewer®, one of the world’s most popular providers of
remote control and online meeting software, announced today the launch
of TeamViewer QuickSupport, a new app that makes remote support
available for Android and iOS based devices. The TeamViewer QuickSupport
app provides the ability to access and troubleshoot mobile devices via
TeamViewer software.

The remote support of mobile devices via the new QuickSupport app is
available for TeamViewer 8 and requires an additional license. The
release is designed e.g. for mobile operators, customer care, IT help
desks and system administrators. It simplifies support for iOS and
Android devices, making it easier for help desk staff to better serve
customers and employees. At the same time, personal users receive the
ability to provide remote support to family members and friends who need
guidance and assistance.

TeamViewer QuickSupport allows IT specialists to connect to a mobile
device and remotely support it from their computer. This can be helpful
in various situations, e.g. when a remote user has problems with
receiving emails while on a business trip. For accounting purposes and
better transparency, the beginning and ending of all remote sessions are
logged in the TeamViewer Management Console.

Depending on the manufacturer, different support features are available:

For Android devices, technicians can deliver comprehensive remote
support including the ability to remove apps or kill processes on the
remote device. In addition, full screen sharing and remote control is
available on Samsung, Sony, Medion, Alcatel One Touch / TCL devices.

For iPhones and iPads, technicians can set up and push customized
configuration profiles using Apple’s iOS Profile Configuration Tool to
the device, in order to govern user access to corporate software
applications and data. This makes it very easy to set up email,
calendar, and contact accounts (including Exchange), create VPN
connections, or enable restrictions for how the device can (and cannot)
be used, over the air.

The following feature highlights are available on both iOS and Android
devices:

Chat: Technicians can chat with the end-user to better
understand the issue and educate them, without the need to have a
telephone call. To get their attention, they can use the nudge feature.

Real-time screenshots: Technicians can request a real-time
screenshot from the mobile device very easily. Once a screenshot is
captured, the image is automatically sent to TeamViewer on the
computer making it easy to share information.

Full access to device settings: The technician can access
device settings and configure them, including connectivity settings,
e.g. setting up Wi-Fi. They can see running processes and a list of
installed apps on the remote device. All information is shown in a
clear and understandable dashboard.

System logs: Viewing system information and system logs can
help to diagnose issues.

File transfer: Files can be transferred easily to and from the
device.

Secure connection: Every remote session is encrypted with the
highest level of security, based on RSA private-/public key exchange
and AES (256 Bit) session encoding.

“The mainstream acceptance of mobile device usage in business has led to
some unexpected support challenges. TeamViewer responds to this
requirement, providing IT departments with a comprehensive solution that
complies with the changed needs, and which helps them to resolve queries
and support issues with mobile devices quickly and easily,” said Kornelius
Brunner, Head of Product Management at TeamViewer.

System requirements

The remote support of mobile devices via the TeamViewer QuickSupport app
is available for TeamViewer 8. Remote support is available for any
Android phone or tablet running Android version 2.3 and higher. Also, it
is available for any iOS device (iPad, iPhone, iPod touch) running iOS
5.0 or higher. Depending on the manufacturer, an add-on may be required.
Support can be provided from any Windows or Mac computer.

Pricing and availability

In order to be able to use the remote support of mobile devices via the
TeamViewer QuickSupport app, an additional license is required. The
costs depend on the existing TeamViewer 8 license. Further information
is available at: www.teamviewer.com/licensing.
For personal users, TeamViewer software is always free of charge.

The TeamViewer QuickSupport app for Android devices is available at
Google Play, or at www.teamviewer.com/mobile
The TeamViewer QuickSupport app for iOS devices (iPad, iPhone, iPod
touch) is available in the Apple Store.

About TeamViewer

Founded in 2005, TeamViewer is fully focused on the development and
distribution of high-end solutions for online communication and
collaboration. Available in over 30 languages, TeamViewer is one of the
world’s most popular providers of remote control and online meeting
software. For more information, visit: www.teamviewer.com