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Support policy

We offer technical support only to our customers via email. We will help you with issues regarding the installation, setup, modification and customization of your template, or if you're having trouble with your account or membership.

After your purchase we will communicate you the official email for the support service. If you are our customer you can find more information by logging in then click "Support" on the side menu.

If you are not our customer and you need some generic information regarding Zhong or our company feel free to contact us, we will be happy to answer your questions.

Support Hours

We usually answer questions Monday to Friday, 9am-5pm, Italian time ( GMT +1 ). You will most likely get an answer within 48 hours on workdays.

Support Duration

If you buy a single template, we offer a 30 days support period ( starting from the day of the purchase ).

If you paid for a premium membership, we offer a 180 days support period ( starting from the day of the purchase ).

Extent of our support

We only cover support for our templates and we cannot give support that isn’t related to our templates ( E.g. third party plugins ).

We may not offer direct code customization as support service. For a customized template the user may pay additional fees.

Customization

As part of our premium support we will help you with minor customizations (for example custom CSS overrides), however we reserve the right to ask for an additional fee if your request is consided a complex change.

Bug Fixing

It is our commitment to fix all template bugs as quickly as possible after they are brought to our attention.