Officejet Pro K8600 - Will Only Print One Page

I have an HP Officejet Pro K8600 with fewer than 10,000 pages printed. I have had it for several years with no issues but the occasional jam.

In the last few weeks, however, the printer has begun to print only one page. Even if the current print job is multiples pages, after printing the first page, it will clear the job from the que. If I send another job it simply sits in the que eternally with no error message showing. Sometimes the power button light flashes, sometimes it doesn't.

To print another page, I have to power the printer down, power it back up, and resend the print job. I have taken all the standard troubleshooting measures - check paper, check rollers, reinstalled drivers, realign printeheads, etc. and have Googled the problem without much luck.

I am at a loss as to what else I can do to make it work. Any ideas? Your help is much appreciated!

Re: Officejet Pro K8600 - Will Only Print One Page

I am linking a troubleshooting tool for you to try. Click Here I recommend that you clear your print queue and download and run the HP Print and Scan Doctor and select Fix Printing when that option comes up.

If that doesn't help, what is the operating system for your computer including 32 or 64 bit? Is the printer connected to the computer with a usb cable? If so, how long is the cable?

Let me know how it goes.

Good Luck !

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Re: Officejet Pro K8600 - Will Only Print One Page

My computer and my laptop both have windows 7 64 bit. I have tried printing from both of them via a USB cable connection to the printer. The USB cable is 6 feet long. No matter the program or the computer I use, the 1 page problem persists....

Re: Officejet Pro K8600 - Will Only Print One Page

I suggest that you do a hard reset on the printer. To do this, unplug all cables including the power cord from the back of the printer while the printer is still turned on. Unplug the other end of the cord from the power source. If there is a power module on the power cord, disconnect one end and reconnect it. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup) and then plug it into the back of the printer. Once the printer boots up, try and make a 2 page photocopy before connecting any other cables to the printer. What happened?

If the second page didn't print, try cleaning the printheads. To do this:

Make sure the printer is loaded with unused whited paper.

Press and hold the Power button.

Press the Cancel button (X) two times.

Press the Resume button one time.

Release the Power button.

Cleaning the printheads takes a few minutes, and when it completes, a page prints. Do you see all colors clearly? If not, I suggest you clean the printheads up to 2 more times.

What are the results?

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Re: Officejet Pro K8600 - Will Only Print One Page

Ok. I unplugged the power and USB cords from the printer while it was still on. Unplugged the power cord from the surge protector and also seperated the power cord from the transformer. Waited a few minutes, then plugged the power cords back together, into a wall outlet, and into the back of the printer. The printer came back on. Since the usb was not connected, I just went ahead and cleaned the printheads twice. The page printed properly after the end of each cleaning. I then reconnected the USB. I tried to print a two page document from Word, and, alas, only the first page printed.

Other thoughts? Ready to throw in the towel yet 'cause I am getting there! :-) Thanks for your persitence.

Re: Officejet Pro K8600 - Will Only Print One Page

This does seem like a strange one. Have you tried using a different usb cable? Those cables can cause intermittent printing problems. I recommend trying a different cable and different usb port. Is there any change?

If that doesn't work, you could try uninstalling the software and re-installing the software with a download from hp.com.

Let me know what happens.

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Please select the "Accept as Solution" button on the post that best answers your question.