Support and Recovery Assistant is a new tool that helps users troubleshoot and fix issues with various Office 365 apps and services. The app diagnoses common Outlook issues like account setup, connectivity issues, password issues, or Outlook stops responding or crashes. To identify the root cause of these issues, the app runs checks such as:

Checks licenses

Verifying users’ credentials and that Office 365 servers are reachable

Checks for updates to Outlook clients

Checks authentication

Network checks

Protocol checks

Depending on the test results, the tool can offer to automatically fix problems for users or provide instruction on recommended solutions. All the diagnostics results are saved in a log file for users to share with their Office 365 admin or support engineers for further investigation.

Because we are constantly improving it, we recommend running Support and Recovery Assistant whenever you have issues with Outlook or Office 365 for business.

Support and Recovery Assistant is a new tool users can run to fix common Office 365 problems. The app can troubleshoot and fix several common Outlook problems, help install Office client, and run various check to make sure account settings are correct. After it runs a series of diagnostic tests, Support and Recovery Assistant can either fix any problems it finds or tell the user how to fix the problems. The test results are saved in a log file, which users can share with their Office 365 admin or a support engineer. Each time you run Support and Recovery Assistant, it automatically updates itself to the latest version. To get this tool, go to the Support and Recovery Assistant download page.

Microsoft Support and Recovery Assistant for Office 365

Support and Recovery Assistant is a new tool users can run to fix common Office 365 problems. The app can troubleshoot and fix several common Outlook problems, help install Office client, and run various check to make sure account settings are correct. After it runs a series of diagnostic tests, Support and Recovery Assistant can either fix any problems it finds or tell the user how to fix the problems. The test results are saved in a log file, which users can share with their Office 365 admin or a support engineer. Each time you run Support and Recovery Assistant, it automatically updates itself to the latest version. To get this tool, go to the Support and Recovery Assistant download page.

Microsoft Office 365 Client Performance Analyzer

Office 365 Client Performance Analyzer (OCPA) helps identify issues impacting network performance between your company’s client PCs and Office 365. OCPA currently supports analyzing Exchange and SharePoint network performance. At the end of a run, it generates a diagnostic log that can be shared with your Admin or Office 365 Support engineer. Please visit the website Microsoft Office 365 Client Performance Analyzer to get this tool.

More Tools

Microsoft Connectivity Analyzer Tool

The Microsoft Connectivity Analyzer is a tool for identifying common connectivity issues for Outlook, Skype for Business, Lync, and Office 365. Read more about this tool here or watch the short introduction video here.

Microsoft Lync Connectivity Analyzer Tool

Lync Connectivity Analyzer helps Lync administrators determine whether the deployment and configuration of their Lync Server environment meets the requirements to support connections from Lync Windows Store app for Windows 8 and Windows RT, and from Lync mobile apps. Read more about this tool here.