I am very excited to announce our new partnership at Oak Valley Tournament Hills. We are ecstatic to be partnering on what is now our 4th major property with FirstService Residential.

It is always a privilege to work with outstanding people like the team over at FirstService Residential. FirstService Residential works hard to exceed expectations, which is also a stated objective for GSI.

The commitment we share for the people we serve allow us to complement each other well. This has helped to contribute to GSI’s growth. As I mentioned in the article What’s The Best Approach To Growth?

“By focusing on our service delivery, we don’t have to go around telling general managers how great we are… Our credibility is much stronger when they hear our praises from another property manager who works for the same company.”

Oak Valley Tournament Hills is a beautiful gated community with features like a stocked private fishing lake, events, and parks where residents can barbecue and picnic. Lush, green walking trails also wind through the community and around the lake.

The serene surroundings and community amenities present unique security challenges, and the community is also secured by automatic remote key-entry gates and 24-hour security.

Our job is to ensure the safety and protection of residents, staff, and property. We work with hundreds of communities and each is unique that is why we develop a custom plan for each community and provide customized training so that our officers can exceed the expectations of the homeowners and management.

To effectively enhance the community’s image, officers need more than the basic state-mandated training. Customized, site-specific training helps officers to understand how the board and property managers want security personnel to interact with residents, visitors, employees and others.

We have found that the communities we serve benefit greatly from advanced training because properly trained officers leave favorable impressions on the people they interact with. This can help managers and HOA’s to improve relations with homeowners.

It can also serve to protect property values because the reality of today’s digital age is that one poorly handled incident can be easily captured on video and can result in liabilities and tremendous damage to a community’s image.

At GSI, we consult with management teams and the board to customize a training curriculum that is designed to give on-site security personnel the understanding they need to work in-line with what everyone is striving to achieve within a specific community.

These are accredited training courses that cover various roles and duties of professional security personnel. Trainings feature scenario-based interactions and videos that are in accordance with the officer’s day-to-day responsibilities. Completing these courses are a requirement and officers are tested on their understanding and retention.

Some of the additional advantages we bring to the Oak Valley, Tournament Hills community are:

Customized security solution – A custom designed security plan that is designed to meet the specific needs of the Oak Valley, Tournament Hills community.

Client Services Manager – This is a dedicated position to oversee quality control and ensure each client’s expectations are exceeded.

GSI Alert – Ability to mobilize hundreds of guards to cover client affected areas for a prolonged period in case of an emergency.

Dedicated Rovers – Only 2-3 Rovers are assigned to each client’s site, so clients get an officer to fill-in who is familiar to them and has been trained on site specifics.

Follow Through – every commitment to the customer is in writing with a fixed timetable for that event so promises don’t get diluted and forgotten.

Improved Responsiveness – We invest more into managerial support so that issues are addressed and resolved quickly.

Higher Guard Retention – We hire carefully and invest in our officers to ensure they feel like a valued member of our team which lowers turnover.

Daily Inspections – We drop in on guards daily to ensure they look their best and are meeting all job requirements.

Real-Time Reporting – Incident reports are sent out in real time and activity reports are emailed daily.

We are happy to partner with FirstService Residential to service the community at Oak Valley Tournament Hills. The management team over at FirstService Residential is amazing!

Their commitment to exceeding the expectations of the homeowners in the community is a perfect fit with our service delivery. We are very grateful that they have trusted us, and we will continue to work hard to help ensure homeowners feel comfortable, safe and secure.

We are also thankful to be chosen by the HOA board at Oak Valley Tournament Hills. As always, our goal will be to exceed expectations.

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