FAQ

Ordering

Customers can purchase yardage in increments of a 1/4 yard. All substrates will be cut length ordered by the width of fabric. If you would prefer a fat quarter of quilting cotton please add a note to your order or send us an email at info@threadcountfabrics.ca.

Yes, fabric will be sent as a continuous length, if we are unable to ship your order as continuous cut we will contact you before shipping your order.

You will get an email confirmation after ordering. If you do not receive an email confirmation it is most likely there was an error inputting your email address. Contact info@threadcountfabrics.ca for help resolving this.

Yes! If your order hasn't shipped you can create a new order and leave a note at checkout to combine with your previous order number. We will issue a refund for any extra shipping charges incurreed.

Yes, as long as your fabric has not been cut. Please email us at info@threadcountfabrics.ca to make a modification or cancellation request.

We do our best to include a description of the weight, drape and hand feel of all of our fabrics to help you make the best choice for your project. If you are unsure of which fabric to choose, or whether a particular fabric will work for a chosen pattern, send an email to info@threadcountfabrics.ca and we will gladly assist you.

Send us an email info@threadcountfabrics.ca, with the fabrics you are wanting to color match and we will send you photos to help get the perfect match.

While we try to offer a rotating selection of fabrics, we do restock a lot of our basics (solid knits, minky, pure elements and blenders) as well as fast-selling favourites. If you would like to know if/when a particular fabric is being restocked, send us an email at info@threadcountfabrics.ca. You can also sign up for restock notification, where you will receive an email notification when the item is back in stock.

Yes, we offer gift cards at different dollar amounts. A gift card code along with redemption instructions will be emailed to you immediately upon ordering. If you would like a physical gift card or a custom dollar amount please contact us at info@threadcountfabrics.ca.

Shipping & Returns

Orders will be shipped out within 1-3 business days of receipt of payment. Orders placed during and directly following a sale may take longer to ship. When applicable, your tracking number will be e-mailed to you on the day of shipment.

At this time we only ship within Canada and to the US.

Please be aware that we do not reimburse for any lost or stolen parcels. We do not take any responsibility for lost or stolen parcels once they are in the hands of the postal service. Please email us and we will try everything we can to assist you in finding your package.

Absolutely, add the in store pick up option to your cart. You will receive an email when your order is cut and ready.

Yes under certain circumstances, Please see our return policy for full details.

Fabric Care

For most projects, pre-washing your fabric before use is a personal choice. If you decide to pre-wash, wash the fabric in the water temperature in which you will be washing your finished project (usually warm or cold water). If you are making apparel or wearable accessories, we do highly recommend pre-washing your fabric to ensure a proper fit after your project is sewn. It is always good practice to use a color catcher when pre washing your fabric, wash lights and darks separately.