Frequently asked questions

Can I continue working immediately after resetting my password?

Yes, you can. After the password reset, you can logon with your new password immediately and continue working.

Can I only reset my password if I'm enrolled in this program?

Yes, before you can use the Forgot My Password functionality of the software, you need to enroll. Only after enrolling you use it to reset your password.

Does the password reset software work if, for example, I'm using my laptop and I'm not connected to the network?

Yes, but only if your organization configured this functionality. However you can't use the software to reset your password, but instead it will allow you to logon using credentials that are cached by Windows.

Does the software store my answers?

Yes, but only during enrollment and the answer will be stored using encryption. Therefore, it is not possible to retrieve your original answers.

Does the software store my passwords somewhere?

No, the software only stores the questions and answers.

Does the helpdesk have access to my answers and questions?

Not, not by default. Optionally the software supports encrypting the answers using reversible encryption. Using this option and the related software can assist the helpdesk to identify a user during a helpdesk call.

Can I use the software if my password is already expired?

Yes, it is possible to reset a password that is expired using the software.

Can I use SSRPM if my account has been disabled or is blocked?

It is possible to unblock your account using this software. During the reset procedure you can select the "Unblock my account", assuming that functionality has been enabled. It is not possible to reset the password if the account was explicitly disabled by the administrator.