I’m excited for the Energy Marketing Conference in Houston in a few weeks. Tom Brady seemed to enjoy his visit to Houston and I expect to have the same experience he did! At the last few conferences, there has been a very consistent theme: people know very little...

Imagine that you are in the “Wild West” of IT Operations at a medium-sized organization. End users are lined up at the Help Desk, waiting to have passwords reset, questions answered, and printer toner installed. Meanwhile, Desktop Support is scrambling from cubicle to...

I was speaking with a colleague of mine last week about a company that his fund has recently added to their portfolio. The conversation topic was overall trends in supply chain that he could pursue to capitalize on their brand while improving their bottom-line. I...

I define Organizational Lore as the sum of all the nuggets of undocumented knowledge within a company that are passed along by word of mouth. Most organizations have some and many have critical processes that rely on it. Often ignored, Organizational Lore can be...

It’s tough being the operations guy. You have to “make it happen” in terms of cost savings and sometimes you are even responsible for the top line. The COO is often responsible for a vast swath of the business aside from some administrative functions such as legal and...

I recently ate at a restaurant widely regarded as having one of the best burgers in Dallas. The location is off the beaten path, the parking situation is rough and you always have to wait in line. But, they have great burgers and what on the surface might seem like...