Manufacturers’ warranties on locks, safes and other products we sell vary widely, so we can provide more precise information once you’ve selected the product you want. We offer a 30-day warranty on all labor.

Our radio signals are always scrambled for your security, so it’s not possible for anyone else to tap into the communication to hear that you’re having trouble with a lock. The signals are also more reliable than cell phone signals, and can reach our technicians no matter where they are in the field.

We’ve worked with lots of families in this situation. All we’ll need is for you to show proper ID and the official Power of Attorney, and we can open the safe, and then rekey or change the combination so you can get access.

Often we can. Here’s a good test. Take the key that fits the primary lock in your house and try it in a different lock. If the key can be inserted all the way into the lock, but just won’t turn it, then that lock can be rekeyed to fit the primary lock’s key. You can test all of the locks this way.