GE Washer Problem

I purchased a GE Model WHDSR209DWW washer 16 months ago, and a 5-yr
warranty.
The laundry is on the second floor of the house, so the washer sits on a
plastic tray that has a drain in the middle leading to the basement should
there be a leak.
We noticed today after a wash there was about a 1/2 inch of water in the
tray under the washer, and if you move the agitator, you can hear there is
water in the machine under the tub.
I called for a warranty appointment today, but they can't come until Monday.
The warranty appointment scheduler (not a tech) said two common problems
with washer leaks are a loose drain hose connection at the bottom of the
back of the machine, and a loose or missing spring clip that is apparently
supposed to hold the drain line at a proper angle. They said if I don't
want to wait until Monday and the problem is one of these two things, to
tighten the screws to the drain line connection, or they can ship a spring
clip.
I don't see that the drain line is held against the back of the machine by a
spring clip - the hose comes out of the machine, and the U-shaped end goes
to the drain, but there is nothing in between. The drain line looks
securely connected at the bottom.
Yes, I am going to get this repaired under warranty (albeit in 5 days), but
I was just wondering what common problems could be a possible cause of
having water in the tray under the washer, and inside the machine under the
tub.

So you're right, it's not possible that it can drain the water that is
below the top of the drain. Maybe the drain could be redesigned, but
in that case, you might have a leak and never know it, because the pan
would drain out and dry out.
There is always water in the bottom of a washing machine. I guess
becaue it would take extra machinery or design changes to get rid of
it and there is no need.
So you have a leak somewhere. Even if you could find it, I don't
think you want to fix it. You don't complain about the wait but if
all your clothes get dirty before they come, you can buy more clothes,
go to the laundromat, wear diry clothes, or go naked (in whole or in
part).

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