Transcript

3.
“The people side of a business is way harder and way more complicated than building a product is.Fred Wilson, VC, Union Square Ventures You have to start with culture, values and a commitment to creating a fantastic workplace.”

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“At the root of every seemingly technicalEric Ries, Author, The Lean Startup problem, is a human problem.”

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The Five Whys1. A new release disabled a feature for customers.Why? Because a particular server failed.2. Why did the server fail? Because an obscuresubsystem was used in the wrong way.3. Why was it used in the wrong way? The engineerwho used it didn’t know how to use it properly.4. Why didn’t he know? Because he was never trained.5. Why wasn’t he trained? Because his managerdoesn’t believe in training new engineers because heand his team are “too busy.”