Re: Zone Alarm Security Engine 1.5.395.0

Check with Task Manager / Process Explorer.Do you see ForceField.exe in the Processes tab." If not." I would then suggest to re-download installer and clean uninstall & install.

Also when you install with option to install Zonealarm Security Toolbar for Anti- phishing / Web Protection function offered in the ZoneAlarm Free Firewall.First time you open Firefox 14.0.1.Do this when first open Firefox after Zonealarm install..

When requested add-on ( ForceField Toolbar x.x.xxx.x ) will ask you to confirm that you want to install it.

Re: Zone Alarm Security Engine 1.5.395.0

John

I have had the exact same error as you when attempting to run Firefox 14. I have installed ZA Extreme versions 10.2.072 then 10.2.073 with the

same problem.

Things I have tried.
+ Disable all the add-ons in Firefox before install
+ clear virtual data
+ The standard uninstall, clean.exe, ff_cleanup.cmd, ccleaner and then reinstall
+ Help from Online Support Chat

(Sky Soldiers) Forcefield is running in the process list.

What is working:
+ Download protection
+ Browser virtualization. > Firefox has a halo, but ISWMGR.exe not started ??
> Internet Explorer has halo and ISWMGR.exe started and functions correctly

What does not work:
+ Firefox -> Zonealarm Security Engine not started
+ Zonealarm toolbar - no site checking
-If you press [Youtube] on you get the same error as below

Re: Zone Alarm Security Engine 1.5.395.0

I have seen this before and the only way to rectify it was to clean install fully Firefox including manually removing 'mozilla' folders in user profile, roaming, local, hidden application data folder, etc as the current Firefox does not always remove old files/folders from previous versions. If you still get errors then you have not found all files and folders to remove.

So, the steps to follow (same order) would be:

1. Fully remove ZA, run clean.exe, hunt for checkpoint folders still in HD. Reboot the PC.
2. Fully remove Firefox, hunt for left overs above mentioned
3. Reinstall FF at default, open it, browse to somewhere to let it create the profile. Close it.
4. Install ZA, wait that everything is loaded.
5. Reboot the PC, even if ZA does not ask you

Re: Zone Alarm Security Engine 1.5.395.0

AndreH : Yes, Guru fax is correct you have a corrupt profile.That's why I never install over the top.I always clean install Firefox for this very reason.Especially when installing Zonealarm Security Toolbar.

A corrupt profile can cause various problems with Firefox.You could create a new profile using Profile Manager.I prefer to reinstall Firefox.

Backup your Bookmarks(.json) to a folder of your choice.You will need it to restore it later.Uninstall Firefox and do not save your settings when asked.After uninstalling Firefox run CCleaner.