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Notes from the IBM Systems Electronic Support team.
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Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
needs. While you can access many resources on the IBM Support Portal
anonymously, signing in with your IBM web ID provides more
benefits, such as
Personalization Customization Service Requests Accelerated Value Program Portability Notifications Community Let's discuss each of these in more... [More]

IBM Support Portal is a
unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
resources. The first time you access the Support Portal, the Quick Start page
helps you select one or more products and the page that represents
the task you want to complete. The products selected will determine
the content displayed on all portal pages. Select Continue
when you are ready to view information related to... [More]

Author:
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.
The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience. Quick Start Page The first time you access the IBM Support... [More]

Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]

In November, we refreshed many of the electronic support offerings, including IBM Support Portal, Fix Central, and My notifications, to better meet our clients' needs. Support Portal: Support Portal deployed the following changes: New shortcuts to the most frequently accessed content Improved Service requests & PMRs Expanded Communities Easier Product selection Additional Document rating and tagging Enhanced Search Expanded Mobile support Direct access from http://support.ibm.com for additional locales Here are highlights of two of these... [More]