And finally, there's this unusual case: A New York Life customer (and former agent, and former manager) was unhappy with the handling of his $49,500 claim. Then it gets interesting. From ABC News:

Rather than walk away, (Anthony) Digati decided to take the dispute to another level. He created a website dedicated to New York Life's products and hired an email spam service.

Then he did something that would get him into a lot of trouble. He sent a letter and several emails advising New York Life officials that it would be in the company's best interests to pay him his money… or else.

Digati has been indicted by a federal grand jury for allegedly attempting to extort $3 million. From the article:

The case is interesting because it is not entirely clear from court documents whether Digati was – as the government claims – intent on extortion – or whether he was merely an extraordinarily frustrated and dissatisfied customer who engaged in hyperbole and exaggerated threats.