Not only is it possible, but it also actually helps boost employee satisfaction, and, ultimately productivity and the bottom line.

For many, the idea of flexible work arrangements for hourly frontline service jobs feels impractical or difficult to manage. But, in reality, it is possible and has been instituted by a number or retailers, restaurants and hotels More...

Jobs in retail, service and hospitality are a bit like the Cheshire Cat of Alice in Wonderland: they exist in a state of perpetual flux sometimes all here and sometimes broken in seemingly unconnected pieces. On the one hand, such jobs offer some great flexibility in terms of schedules and part/full-time work. On the other hand, More...

Originally created as a joint initiative of the Society for Human Resource Management (SHRM) and Families and Work Institute (FWI), When Work Works became a project of SHRM in 2016. Learn more about us >