The division serves as one of the guardians of consumers’ rights. Officers of the division provide public education awareness, investigate consumer’s complaints and seek amicable resolutions where possible. The division also monitors any promotional material released by businesses.

Under the Fair Competition Act the division seeks to promote and maintain competition by investigating and prohibiting anti-competitive practices and by informing businesses and consumers about the importance of effective competition.

The Utility Regulation Division regulates three utility companies – Cable & Wireless (Barbados) Ltd. The Barbados Light & Power Company Ltd. and the Barbados Water Authority The division oversees rates and service standards and investigates queries and complaints.