How to send your Apple Watch to Apple using Express Replacement Service in the Asia-Pacific Region

We’re sorry your Apple Watch isn't working as it should.

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement Apple Watch with everything you need to return your defective Apple Watch to Apple.

Important: Be sure to return your defective Apple Watch so that Apple receives it within ten days of the day the replacement Apple Watch shipped (check your ship date). If Apple doesn't receive your Apple Watch within ten days, or if Apple technicians find that the Apple Watch has accidental damage or unauthorized modifications, you'll be charged up to the full value of the replacement Apple Watch. For more details, see terms and conditions.

*Apple is not responsible for any damage during shipping if the package is not properly sealed or is delivered to the courier in poor condition.

Use your replacement Apple Watch

Make note of your new Apple Watch serial number. Your replacement Apple Watch is covered by a 90-day service warranty or the remainder of your Apple Watch one-year limited warranty or AppleCare agreement, whichever is longer.

Hold your watch near your phone.

Pair your Apple Watch. When you pair your Apple Watch, you will be given the option to restore it from a backup if you made one.