Have more questions? Learn more with these Cement File FAQs.

What is the difference between Encaustic tile and Cement tile? Older traditional Encaustic tiles are made of clay. Cement tiles are encaustic- style tiles, made of high quality and durable Portland cement. The benefit is that the Cement tile colors do not wear away in time as did the old style encaustic tiles.

How is cement tile made? Cement tile is handmade using 3 layers of Portland cement mixtures, which are hydraulically pressed for reinforcement.

Can cement tile be used outdoors? Yes. Cement tile can be used in outdoor settings but speak with your installer about proper installation in your climate. It is strongly recommended to seal the tiles once properly installed. A high-quality sealer will add UV benefit protection.

How much is cement tile?Contact us for a specific quote for your project. All prices are wholesale and include shipping straight to you. Prices in the Traditional Collection vary based on the number of colors within a specific design. These tiles can be customized with a 150 square foot minimum order requirement. Prices in the MeaLu Collection are a set price as seen online. These are in-stock tiles with only a 33 square foot minimum order requirement. Contact us for a price quote.

Is the installation process any different than other tiles, i.e. Porcelain, ceramic, etc? Please visit our Installation Guide for cement tile installation guidelines.

How do I clean my cement tiles? Clean regularly with a neutral detergent or StoneClean 104, and then buff tiles with a soft white pad. For trouble spots or stains, please contact us directly.

How is cement tile packaged and shipped? Cement tiles are packaged in full boxed quantities and are shipped via freight truck on a pallet or in a crate.

What is the minimum order requirement? There is a 150 square foot minimum for tiles from the Traditional Collection. There is a 33 square foot minimum for tiles from the MeaLu Collection. Any order less than the minimum order requirement must be approved and it will incur a 30-35% manufacturing surcharge.

What is considered to be a Residential/liftgate delivery? A residential delivery includes a liftgate for unloading the pallet(s). Delivery is made by a national freight carrier and insurance is included. The full-sized freight truck (an 18-wheeler in most cases) will need to have access in and out of the desired delivery location. Inside delivery is not available. Delivery can only be made on a flat, paved surface. If there are delivery concerns, please contact us prior to the shipping date. Anticipated delivery issues are much easier and less costly to fix prior to material departing our warehouse. Any changes made to shipping after the material has left our warehouse will incur additional fees. Freight companies are requested to call ahead to set an appointment for a residential delivery. Deliveries are made Monday-Friday.

What is considered to be a Commercial delivery? A commercial delivery is considered to be delivered to any business location that has a loading dock or a forklift. If no loading dock or forklift is available, a liftgate can be ordered for unloading and will incur an additional fee. Freight companies will delivery Monday-Friday during normal operating hours without any call-ahead notice. Farm/Ranch/Hotel/Resort locations may incur additional fees.

Can cement tiles be customized? YES! Traditional Collection cement tiles are fully customizable by using any color selection within the color palette. The tile is priced based on the number of colors in a selected design. Custom designs and colors are available. Please call for a custom quote (512) 260-9111. To access our Design Studio in order to customize your tile, please contact us. This is a useful online tool that allows you to custom design a tile.

What is the lead time? The in-stock material will ship within 2-4 business days from receiving payment. The general lead time for out of stock material is approximately 6-8 weeks. Rush orders may be available upon request. Please check current lead times when you place an order.

Will tile ordered “after-the-fact” match an original order? It is strongly advised that all of the tile needed for a project be ordered at one time. Any shortages will be subject to lead times at that present time. Colors will not precisely match up to an original order.