- Native level of English + one of the following language is considered an asset: French, German, Spanish or Italian
- Min. 2 years of experience in a similar IT Helpdesk position
- Experience in an international environment
- Pro-active and ability to handle high volume of actions (calls, negotiation, disputes. etc.)
- Ability to work under pressure and with deadlines
- Organisation and prioritization skills
- Responsible and ability to take ownership on your tasks
- Problem solving capabilities
- Team player