InterQuest Recruitment are proud to be helping with the recruitment of a Data Governance Administrator for one of our most valued clients, a leading name in the technology sector.

The Role:

To execute Data Governance processes enabling the smooth execution of all processes to ensure maximum customer satisfaction is achieved and service levels are met or exceeded for all customer requirements.

Responsibilities:

*Responsible for the performance of the Data Governance processes ensuring that they meet and exceed its KPIs and ensures compliance with all company policies and procedures*To meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction *Carry out the process of creation and amendment of customer accounts and data therein to maintain the integrity of customer accounts to agreed SLAs.*Ensure customer account structures meet all legal parameters and internal requirements for accurate transactional processing. *Ensure all data requests are carried out on a timely basis.*Ensure all allocated queries & tickets resolution are managed ensuring quality and quick response to customers and departmental members*Monitor the request levels to ensure SLAs are achieved.*Help to identify process efficiencies to increase departmental performance.*To support the team leader to ensure departmental targets and objectives are met.*Assist in relevant projects, when required.

You:

?Good prioritisation and organisational skills?Numerate and literate ?Must have good English skills (read/write/speak) ?Be able to work within a high volume, fast paced and customer focused environment?Working knowledge of Oracle financials would be an advantage

Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.