Replace My Helpdesk

Replace your Email-Based Helpdesk with a
Service Management Approach that Organizes and Tracks Requests

People showing up in your office, or calling you on the phone in need
of tech support. IT staff handling requests in no particular order.
And a multitude of email chains that make it impossible to figure out
who has done what, and when.

Sound like your helpdesk? Replace it with a service management
system that enables you to offer IT support in an ordered way:
Requests come in, they’re categorized and prioritized, then assigned
to available staff, and tracked in a single system. You can even make
some tasks self‑service. As the leader in cloud ITSM solutions, with
accolades from every industry analyst and more than 3,000 customers,
ServiceNow will transform your helpdesk chaos into a well‑oiled IT machine.

Resolve Issues Fast

Say goodbye to your legacy help desk and the chaos of managing support
with email, and hello to insanely fast automated ITSM delivery

Help Users Help Themselves

Offer a self-service portal that lets users solve many of their own
problems, request IT services, log issues, and track progress — all
without picking up the phone or sending a single email

Track and Control Your Assets

Solve the mystery of who owns what. With a complete system of record
offering total visibility and control of your IT components, you have a
connected view of systems, networks, and software to drive and improve
problem resolution

Gain Real-Time Insight

Generate interactive dashboards and distribute reports based on any
metric — all at the click of a button. Real-time reporting and
dashboards get you to the source of issues quickly