Amazing omnichannel experiences, whatever your business size.

Hostcomm’s Platform

Omnichannel Contact Centre

Hostcomm’s modularised solution is highly flexible and scalable enabling you to select the services that fit your business needs – dialler, VoIP, live chat, email, SMS and advanced analytics – as your business grows.

AI Chat Bot

Chat bots can transform your customer service now, but only if used with your live agents, not as a replacement. As a contact centre solution provider Hostcomm understands how to make that integration as seamless as possible.

Predictive Dialler

Intelligent dialling and analytics maximize the time your agents spend selling your business and engaging with the right prospects. PCI-DSS level security gives you peace of mind in a world where consumers demand better privacy and security.

PCI DSS Payments

Hostcomm has PCI-DSS level security across its entire platform, not just payment IVR. Not only will your PCI-DSS commitments be reduced if you are taking payments, your customer data will have superior protection.

Our Technical Support

Our support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

Expertise and Reliability

Fourteen years’ experience, a multi-mesh network and only the use of top suppliers like BT Wholesale mean one of the highest up-time, call quality and speed rates in the industry.

You’re in good company

Orbit Case Study

It’s important for us, especially if a call is dropped, that people can contact us with the minimum of hassle.....