General Information

COMMON PROBLEMS & SOLUTIONS

24 - 03 - 2013

Are you experiencing problems with your bra? Here are few most common problems women experience and their solutions.

Problem

The underband arches up at the back. This is usually caused by the underband being too big (a common problem with smaller backed women), or it may be that the bra is too old and has lost its elasticity.

Solution

Underband size e.g. 34 instead of 36. Remember if the underband size reduces, your cup size may need to increase. Replace bras that are over one year old.

Problem

The cups are too small - commonly known as double busting. This happens when the bust is not fully encased in the cup, and it spills out at the front and/or under the arm, giving the impression of four busts under tops.

Solution

Problem

Underwires are lifting away from the bust at the bottom of the cup. This happens when the cup size is too small. The wires should always sit around the breast, not on it, and they should lie flat against the body.

Solution

Problem

Discomfort or pain at the sides of the breasts. It is important that wire positions are checked during the fitting as discomfort in this area can cause health issues like tingling fingers or tender breasts.

Solution

Check both the cup size and the underband. The underwire should sit around the breast, not on the breast tissue. You should be able to fit two fingers inside the underband.

Problem

Cups wrinkling or sitting away from the breasts. This is a sign that the cups are too big for the breast size.

Solution

Reduce the cup size and check the underband fits snugly.

Problem

Strap discomfort. This is a common issue when straps are overtightened to try to pull up the cup for more support. This is not a solution, and will lead to the front of the bra losing all its support. Some women experience heavy indents to their shoulders and even suffer from headaches through the pressure of ill-fitting straps.

Solution

A well fitting bra should fit correctly in the cup and around the back The straps should just hold up the cup, not pull it. The bra cups should stay in place if you slip the straps off.

CONTACT INFORMATION

WHAT WOULD YOU LIKE TO RETURN/EXCHANGE?

YOU CAN ONLY SUBMIT 5 ITEMS AT A TIME, IF YOU NEED TO RETURN MORE, USE A SECOND FORM

APPROXIMATE TIMELINES

DAY 1

You initiate the return request on imbesharam.com/returns after having read the return policy and guidelines. While you wait for the RMA#, fill the return checklist and have your package ready.

DAY 3-5

Upon receipt of the return request, visual inspection of products and conformation to return policy, we email you the RMA# and schedule for the return package to be picked up by our courier partners.

DAY 10-14

After clearing customs the package arrives at our US center, goes through a physical inspection and gets sent back to the supplier. Returns Dept processes the refund / ships your replacement.

DAY 21-25

By now you should have received the replacement in courier / refund back to your card, depending on the type of return option selected. At this stage we consider the return process completed.

ANY NOTES FOR RETURNS DEPT?

SHIPPING & DELIVERY PREFERENCES FOR EXCHANGES

DOOR DELIVERYdelivery to home or office

SELF PICK UPpick up from courier’s office

SHIP AS IT ARRIVESquicker, multiple shipments

SHIP ALL TOGETHERslower, single shipment

I have read and understand the return policy. If the return request submitted does not comply to company's return policy and T&C's, I understand that my merchandise will be sent back to me at my own expense.