The Future of Consumerist

Over the last twelve years, Consumerist has been a steadfast proponent and voice on behalf of consumers, from exposing shady practices by secretive cable companies to pushing for action against dodgy payday lenders. Now, we’re joining forces with Consumer Reports, our parent organization, to cultivate the next generation of consumer advocacy.

Stay tuned as Consumerist’s current and future content finds its home as a part of the Consumer Reports brand. In the meantime, you can access existing Consumerist content below, and we encourage you to visit Consumer Reports to read the latest consumer news.

AT&T gave St. Louis Post-Dispatch columnist Michael Sorkin step-by-step directions for signing up for their $10 DSL offer that did not work. Sorkin had joined in us reprimanding AT&T for hiding the $10 DSL package that will surely usher in the apocalypse if ever found by customers. AT&T told Sorkin the whole hiding the ultra-cheap internet service thing was just a big misunderstanding:

AT&T spokesman Kerry Hibbs says the company hears you and “We’ve changed our website to make our $10 DSL offer more prominent and easier to find.”

So we tried again — and still couldn’t get it to work.

What a surprise. Look, AT&T, if you are pretending to hear us, then do the following: Add a $10 DSL option on your homepage. Revolutionary, ain’t it? We know web developers charge outrageous hourly rates, so we have taken the liberty to create a mockup for you:When Sorkin pointed out that AT&T’s confusing directions again did not work, they sent him yet another set of directions: