Your new company You will be working for a global engineering company with a presence in over 200 countries, base locally in Poole. With outstanding training and development you will have the opportunity to develop both professionally and personally. This company prides itself on providing professional customer service and outstanding service delivery.

Your new role As a Fault Desk Administrator you will be joining the team of Help Desk Operators who coordinate fixing faults on the company's systems and equipment. Your role will be to log faults on the system accurately and efficiently, liaising with the tram of field engineers to ensure a prompt resolution. You will be looking after a number of contracts across the UK.

What you'll need to succeed To succeed in this role you must be organised and efficient, the workload will be heavy and you will have to prioritise jobs that may be more important than others. You must have a clear and professional communication manner for when speaking with customers and the field engineers. Due to the high usage of systems, you must have outstanding PC skills including Excel and Word. The contact centre operates 24/7 365 days a year therefore you are required to be flexible and work varied shifts between 06:00 and 20:00.

What you'll get in return You will receive a pay of GBP16,000-GBP17,000, 3% on target bonus, benefits, overtime and shift allowance.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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