Getting Started

Things to Consider Before Ordering

Not sure where to begin? Then you’re in the right place! Here are a few things to consider when ordering awards:

Product Style
Are you looking for a wall plaque or desk award? Glass or crystal? Wood or acrylic? Click the Shop button on the navigation bar at the top of the screen to view All Products, and then narrow your search using the product category filter on the right side of the screen.

Price Range
Click the Shop button on the navigation bar at the top of the screen to view All Products, and then narrow your search using the price filter on the right side of the screen. Depending on the quantity ordered, discounts may apply.

Wording
In our experience, less text is best. Avoid overly verbose or flowery language as this often detracts from the beauty of the award. Most awards include the recipient’s name, reason for the award, name of the organization presenting the award, and year or date. The exact order of this information is up to you, but if you would like to see our suggested layouts and common phrases, please see: Engraving Formats and Suggestions

Presentation Date
Although we specialize in rush orders, we recommend allowing two weeks, if possible, between placing your order and your presentation date. The additional time provides more flexibility in case an award is out of stock, damaged during shipping, etc.

Ordering Awards

Tustin Awards offers three order placement methods:

In Person:We have one of the largest awards showrooms in the Southern California area, allowing you to touch, see, and compare thousands of high-quality products during your visit! Whenever possible, we encourage clients to come into our store to brainstorm ideas, select their awards, and to form a face-to-face relationship with our team of recognition experts. We are located in Tustin, CA, easily accessible from the 5, 405, and 55 freeways.

E-mail: Send an email to info@tustinawards.com with your contact information (name, phone number, billing and delivery address) and award information (award/promo item style, quantity, text, logo, in-hands date and any special instructions). Upon receiving your order, one of our customer service representatives will call you to discuss your order and to obtain payment information.If you do not receive a phone call or email confirmation within 24 business hours, please call us at (877) 589-9989 Monday through Friday, 8:30 am to 5 pm PST, to ensure that we received your order.

Online:
Use our website to guide you through the ordering process! Choose your award/promo item style and quantity, type your personalization into the text box, upload your logo (if needed) and add your selection to your cart. Repeat these steps as needed, or finalize your order using our checkout process. You will receive a confirmation upon order receipt.If you do not receive a phone call or email confirmation within 24 business hours, please call us at (877) 589-9989 Monday through Friday, 8:30 am to 5 pm PST, to ensure that we received your order.

What Happens Next

Upon receiving your order, our graphic artists will create a custom proof, and email it to you for review. Please reply with your proof approval or changes as soon as possible to expedite production and prevent delays. You must email proof approval or changes as we cannot accept either over the phone. Upon receiving proof approval, our production team will engrave, assemble, and prepare your order for pickup/shipping your awards.