New Nolo, no headtracking

I got a Pimax 4k + Nolo the other day and I've spent the time until now trying to set it up. My biggest problem right now is my base station doesn't appear to be connecting.

Using Pitools I see 3 of the 4 NOLO components "ready", but the base station not connected. Room setup fails immediately because of no head tracking.

I've spent hours trying various Google-searched solutions, nothing has worked up until this point. At one time I did see all 4 components connected, so I'm hopeful it can be done, but I don't know what I did to do that and it didn't last long.

The last thing I have tried, and is my current situation, is that I uninstalled PiPlay, Pitools, rebooted, and installed an older version of Pitools (1.0.1.91)

I get the same result as before. My Pimax 4k displays a permanent grey screen, which as far as I can is because the headset is not tracked.

I notice on Youtube videos that the base station lights can be seen through a digital camera. When I look at my base station through a digital camera I don't see them. Should I be concerned about this?

@DMarkwick Hi, thanks for your message. May I check with you that all the LED of the NOLO devices shows solid green? The base station should also have two red lights come out from the front panel. If not, please take a photo and send it to support@nolovr.com.

@DMarkwick Hi, we're happy that you enjoy your NOLO. We can do a remote session to refresh the firmware of your controller to disable auto-shutdown version. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri (Not this Friday)