Payments

I only accept direct checkout payments. Please check all spelling before you purchase. All orders are MADE TO ORDER, so I go by the scheduled dispatched date
I accept all major credit cards, paypal and etsy gift cards.
Cancelation of an order must be done within 10 hours of placing the order, especially if it is a custom order

Shipping from United States

I GIVE SHIPPING OVERAGE REFUNDS. I give several options in shipping , Parcel Select/Standard, Priority, First class or Express mail through USPS. Most domestic locations take 3-7 days. Once in the postal system I have no control about when it will arrive but will try to keep you informed with the tracking and confirm option from the USPS.

Please note: USPS does not guarantee the exact date of delivery, therefore if you want a guaranteed date YOU MUST have it shipped express mail.
If you would like to upgrade your shipping options or express your package please let me know before placing your order, so I may calculate the charges.

Extra care is taken to insure that your purchase arrives safe and sound.
Please make sure that your address is current, this will be the address I will be shipping your items to unless otherwise notified. if your address is different from the dispatched address and you do not inform us, we are NOT responsible for undeliverable orders. You will be charged for redelivery of order.
If your package needs to be picked up at the Post Office, I will not take any responsibility if you wait several days to pick up your package.
I do not Refund for any shipment that comes in later than the expected date through Priority Mail. I do refund over payment on postage.

Refunds

SINCE EVERY PIECE IS HANDPAINTED ESPECIALLY FOR YOU, THERE ARE NO RETURNS/EXCHANGES ON SPECIAL / PERSONALIZED / CUSTOM ORDERS.
When placing your order, make sure all details are included in the note section when ordering. Do not rely on a conversation for specifics on the order, since I have a multitude of orders. I only look at the order sheet notes when designing and filling the order.
You will have a notification when your order is being shipped, so that you can be looking for it, and I will provide the tracking number to you as well. If for any reason your package does not arrive within the stated time period, please contact me immediately so that I may track the shipment.
In the unfortunate event that your product arrives damaged, your claim must be made day of delivery.(when making claim, please contact me via email /ETSY message and please include a photo of the damaged product including the packaging) I will replace any item that is damaged, at no charge or hassle of you, as the buyer to return it, BUT ONLY IF YOU PROVIDE A PICTURE OF THE DAMAGED PRODUCT AND THE SHIPPING BOX, so I can submit it to the post office claim center.

PLEASE NOTE: I AM VERY WORKABLE AND FLEXIBLE AND WILL REFUND BASED ON THE PICTURES OF THE DAMAGED ITEM.
I base it on honesty between you as the buyer and me as the merchant.

Additional

My artwork comes from a smoke free environment. Please contact me for any questions.
Only non-toxic water based acrylic paints are used on all painting, and all are finished with a clear sealant to preserve your artwork.
If you need your order expedited or delivered by a certain date, please notify me PRIOR to placing your order to inquire as to the availability of rushing the order. In most cases, I can easily get an order painted and shipped before the stated completion time, but please message me to verify this prior to ordering if you need an order expedited.
Please be sure to PROOFREAD all the information you have entered on your order to assure all spelling / dates / information is correct prior to completing your purchase. Since most orders are started within 24 hours, any changes to your original order , any changes must be received within 24 hours of placing your order.
All original designs are protected by copyright. Any infringement will be reported

Frequently Asked Questions

Custom and personalised orders

Just convo me for any special request. I will answer all questions within 1 day

Sizing details

If you have a special size request just convo me and I will see if I can accommodate you.

Care instructions

For all signs keep out of extreme weather conditions.
For activity trays, pencil/art boxes and toy cases, clean with mild soap only. Do not sit or use trays for a changing table, I will not take any responsibility if it cracks or breaks.

Gift wrapping and packaging

All items come wrapped in cellophane. If you would like ribbons just put into notes when ordering

Wholesale availability

For wreath artist, if you would like bases smaller or for discounts on bulk ordered convo me. Many sellers have used my work for their beautiful creations

Can custom orders be returned?

No, unless if the spelling is on my part or the item is damaged. In order to receive a refund, You MUST provide a picture for any damaged product , along with a picture of the shipping box.