Tikkit Pricing Reviews

Pros

Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

Ease of use and functionality. Also like that you can add users and locations yourself. Easy to scale from small to large. Great price.

We searched for years for a ticketing system that would not only provide our company with accountability tracking tools but also our clients. As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information. While Tikkit does also provide this, we are able to achieve what we've been looking for without it. It truly simplifies our service department and gives our clients the most current updates on their requests. We could not be more happy with the product!

Cons

I wish I found it sooner! Our workload would have been half!

Does not allow the vendor to close their own workorder. Would also be nice if the software assigned a specific e-mail string to each request so stray e-mails could be forwarded and included in the ticket for documentation.

Paying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so.

Overall rating

4.8

/5

100%

positive reviews

100%

recommended this to a friend or a colleague

4 reviewers had the following to say about Tikkit's pricing:

Joel Bell

Industry: Unknown

Company size: Unknown

Great Work Order Platform

Used daily for less than 6 months

Reviewed 2018-05-24

Review Source: Capterra

Ease of use and functionality. Also like that you can add users and locations yourself. Easy to scale from small to large. Great price.

Ease of use and functionality. Also like that you can add users and locations yourself. Easy to scale from small to large. Great price.

ProsEase of use and functionality. Also like that you can add users and locations yourself. Easy to scale from small to large. Great price.

ConsDoes not allow the vendor to close their own workorder. Would also be nice if the software assigned a specific e-mail string to each request so stray e-mails could be forwarded and included in the ticket for documentation.

Response from Gridium

Hi Joel, it's always great to see that Tikkit is easy to use! Thanks for the helpful ideas as well, we're hard at work improving Vendor Management.

Maintenance Operations Manager

Used daily for less than 6 months

Reviewed 2017-03-21

Review Source: Capterra

Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers. Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers. Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

ProsEase of use for the end user. No passwords needed and quick and easy way for them to create request.

ConsPaying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so.

Response from Gridium

Hi Stephen, thanks for the thoughtful review and our sales team is making efforts to make the per Staff User (Occupants and Vendors always free) or per Location pricing options even more clear and simple. List pricing is available online as always | https://gridium.com/products/building-operations/pricing/

Our Best Organizational Tool!

Used daily for less than 6 months

Reviewed 2018-10-01

Review Source: Capterra

We searched for years for a ticketing system that would not only provide our company with accountability tracking tools but also our clients. As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information. While Tikkit does also provide this, we are able to achieve what we've been looking for without it. It truly simplifies our service department and gives our clients the most current updates on their requests. We could not be more happy with the product!

We searched for years for a ticketing system that would not only provide our company with accountability tracking tools but also our clients. As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information. While Tikkit does also provide this, we are able to achieve what we've been looking for without it. It truly simplifies our service department and gives our clients the most current updates on their requests. We could not be more happy with the product!

ProsWe searched for years for a ticketing system that would not only provide our company with accountability tracking tools but also our clients. As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information. While Tikkit does also provide this, we are able to achieve what we've been looking for without it. It truly simplifies our service department and gives our clients the most current updates on their requests. We could not be more happy with the product!

ConsI wish I found it sooner! Our workload would have been half!

Response from Gridium

Rachael, we're thrilled to know Tikkit has saved your team so much time and about the improvements to your team's organization it has helped unearth. Thank you for the feedback!

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