Return Policy

To return the goods, send them to us with a delivery receipt within a 30 day period after the receipt of the goods by you. The refund will be issued within 30 days after the receipt of your goods by us. For the exchange of goods send them to us with receipt for delivery (within 30 days after receipt of the goods by you). We will inform you by e-mail what goods you want to exchange. We will send you a replacement within 1 week of receipt of your goods by us. To return one of the purchased goods, you must inform us within a 30 day period of the receipt of the goods by you with the delivery receipt and let us know by e-mail what kind of goods and what quantity you want to return. The refund will be made within 30 days after the receipt of your goods by us
If for any circumstance, you are not utterly satisfied with the product receipt, you have a 14 days period from the receiving to communicate us the return of the goods. For this purpose, we would be grateful if you contact us by writing at support@herbal-shop.net and shortly we will respond by giving a Return Code, which must be used to fill out the form inside the product box. Without this Code, no reimbursement will be made. Aiming to improve our products and services, we would appreciate if you could detail the reasons for return in the form below inside the box. Once receipt of the Return Code you will be entitled of 14 days period to refund the goods. The package must be received at Phytochem Nutrition UG, Poppenbütteler Bogen 80, 22399 Hamburg , Germany within 15 days of receipt of the Return Code. From the reception of the goods, Caplord Trade L.P. will refund the price paid, in a maximum term of 30 days. Caplord Trade L.P will not reimburse any transportation costs for returning the product and such costs lie solely within your responsibility.
Telephone: 1-800-896-3066