“Lost my order???”-Tbdress Reviews

This morning tbdress received an email from one of the customer-a***ba.hill via email adress: a***ba.hill@gmail.com. We got to know that this customer didn’t know the information on her order on tbdress. –Tbdress Reviews

Email content just as follow：

Lost my order???
Hi，I haven’t received any information about my order. I need tracking information.

Then we quickly checked this customer’s order in our system via her email address. Luckily, we got the order number soon and check the detailed information that her item has been shipped out and we can track it now. So we just gave a quick reply to this customer.
“Hi，
Thanks for your email.
The manufacturer time for this item is around 5-9 days.
It has been shipped out on 24th, Oct. by super saving ans you could check it here: http://www.17track.net/en/track?nums=LS0*********CN
Kindly note as this is international shipping and shipped by super saving, it will take some days for shipping company to renew the shipping info. you could check it again 5 days later.
Have a nice day.
Best wishes,
Tbdress”

Then this customer sent back to us, “ok, thank you so much and I’ll track it 5 days later. Thanks”. As a customer service, I’m so happy to help this customer.

So here, tbdress customer reviews would love to offer all of you an important tip if you’ve met the same situation when you’re go shopping on Tbdress: if you don’t get any information from tbdress after ordering a few days, please don’t be worried, because most of the items on tbdress has its processing time. You can write email and send your order number or register email address on tbdress to sns@tbdress.com to get quick help. We’ll reply you once we read.