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Due to the unique and vaired nature of the furniture we work with each of our stores carries individual, one-off pieces. This means
that you are getting a piece of furniture like no other, but it also means we can't just take one off the shelf and ship to you
from a convenient central warehouse location. We work with specialist furniture couriers to get furniture to you in the most
cost-effective, reliable manner possible, however as a small charity we are unable to absorb these costs into our day-to-day
running costs. A breakdown of the shipping costs is included below.

All of our items are be available to collect during normal business hours, free of charge, from the specific store location
indicated on the product, and checkout pages. To help everything go smoothly, please let us know ahead of time when you are planning to
collect your furniture, so that we can make sure it's readily accessible for you. Address and contact
details for each store can be found on our Store Locator page.
Please note that proof of purchase and identity will be required when collecting items that were purchased online.

Our regular courier prices are as follows (inc. VAT):

Shipping Band

Cost

Band 1

£27

Band 2

£54

Band 3

£66

Band 4

£78

Band 5

£90

Band 0

Please call

Where multiple items are delivered together, the largest item will be charged at full price with any further items charged at half of the listed
delivery cost for that item. For example, delivery of a band 3 item and a band 2 item would cost £93: £66 (for the band 3 item) + £27 for
the band 2 item. (This excludes Band 1 items which will be charged at full rate).

Most of our items are shipped using a specialised furniture courier. This generally involves a single person delivery team who may need help with larger items to move them from the van to a room of your choice. If there is no one available to assist in this way then please contact us prior to purchase so we can look at other delivery options.

Deliveries to some areas of the UK including Northern Scotland, Cornwall, parts of Wales and Northern Ireland may be subject
to an increased delivery charge. This charge will be automatically applied at checkout based on postcode.

Smaller items may be despatched using a standard courier service.

We have some items that may require more specific handling on delivery. These are marked as "Band 0" on the product page... if you are interested
in one of these items, please contact us to discuss this before purchasing.

If you live within 5 miles of the store where the furniture is located we may be able to incorporate delivery into our local delivery system. Please contact us to discuss this option prior to purchase.

*We aim to deliver all pieces within 7-14 days of purchase where possible. Some locations however may exceed this time on occasions. Delivery of items can be postponed and pieces stored for short periods at the customers request.

We are confident that you will be delighted with your furniture. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 14 days money back guarantee for items purchased online, commencing the day of delivery.
This means you have the right to cancel your order within 14 days with full refund for items purchased. Please note that initial delivery charge is none refundable and you will also be liable for return carriage charges.
Please return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected. You will receive your refund within 30 days of cancellation.

If any items are incorrect, damaged or faulty you should notify us immediately. You will need to provide us your order number and contact details.

*Please note- these conditions apply to online purchases only. In store purchases are subject to a separate policy. See in store for details.

About Restored

Our non-profit stores can be found on high streets across the country and stock a wide range of classic British, Dutch and French furniture as well as new mango wood pieces crafted by residents in our centres in India.