Notifications

IMPORTANT MESSAGE REGARDING POTENTIAL POSTAL STRIKE: In the event of a postal disruption we expect delays in outgoing mail from American Express. During this time we will deliver using alternative means for any gift card and merchandise orders from the Membership Rewards Program. If you have any questions, please feel free to call the number on the back of your Card.

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1. Please allow 2 weeks for delivery.2. Cardmembers are required to provide a signature when rewards are delivered. If you are not available at home at the time of delivery, directions to the nearest postal location will be left at your door. Some items may have longer delivery times. If your reward is subject to a longer delivery time, this will be indicated in the reward description.3. Orders are shipped via courier and require complete mailing address and telephone number for daytime delivery. (Orders cannot be shipped to a post office box.)

Merchandise Availability:1. All merchandise rewards are subject to availability. If an order is not available, a similar item of equal value will be substituted whenever possible. If a substitution is not available, your Membership Rewards points will be credited back to your Program Account and you will be contacted.2. Merchandise rewards are subject to change without notice. New merchandise rewards will be added to the program on a regular basis.3. Some rewards are available in limited quantities. Limited items will be so noted in the product description.

Merchandise Returns:Redeemed rewards are not refundable, exchangeable, replaceable or transferable for cash or credit. If your reward arrives damaged, defective, has missing pieces or is the incorrect item, please contact Customer Service at 1-866-454-3549.Hours of Operation are Monday to Friday from 9:00 am to 5:00 pm EST.