Problems With Your Item?

In the unlikely event that you are experiencing problems with your item, don't rush to get an engineer out straight away! There are many issues that can be fixed by a simple tweak yourself, so be sure to read our handy troubleshooting guide below...

Troubleshooting Guide

Fault - Unit at High Temperature

Possible Cause

Blocked Condensor. Action - Clean the condensor once a month or as often as required. Blocked condensors are a major cause of equipment failure and render warranties invalid. NOTE: Cleaning a condensor is very easy and takes just a few minutes - if you are unsure how to clean condensors, see our guide - ‘Condensor Cleaning’.NOT under Warranty.

Ice build up Defrost unit. Action - Switch off overnight, prop open door during defrost. NOT Under Warranty.

CLICK HERE IF YOU HAVE READ THE ABOVE TROUBLESHOOTING GUIDE, CARRIED OUT ANY SUGGESTED ACTIONS AND YOUR ITEM IS STILL DEFECTIVE. YOU ARE AGREEING THAT IF AN ENGINEER IS CALLED OUT TO A FAULT THAT IS NOT UNDER WARRANTY, IT WILL BE CHARGED TO YOU.