Returns & Exchanges

We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

Send in your item(s) using the U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN STORE

Just bring the packing slip and credit card used when you placed the order to any one of our stores. For online orders purchased with PayPal, the return will be processed using a different form of payment.

EXCHANGES

For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

If you ordered by credit card, we'll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes®, we'll mail you a Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.

GIFT CARDS

Gift Cards can't be returned.

WESTIN HEAVENLY® BED

Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY

Please follow the instructions on the return label when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department.

INTERNATIONAL RETURNS

International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer free returns or merchandise exchanges on orders shipped internationally. Learn more about International Returns.

GREEN SHIPPING

In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY

We'll gladly accept for return or exchange within 90 days of purchase any merchandise purchased from Nordstrom Rack that has not been worn or altered and is accompanied by its original price tag and receipt or packing slip. Valid photo ID required for all in-store cash refunds.

Questions? Call us at 1.888.282.6060 or Live Chat with a customer service representative.

Frequently Asked Questions

What is your return policy?
We don’t actually have a return policy at Nordstrom stores or for purchases made at nordstrom.com. We handle returns on a case by case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers -- our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well. Please visit Nordstrom Rack and NordstromRack.com, HauteLook and Trunk Club to learn about their return requirements.

Why don’t you have a return policy at Nordstrom?
We hope to build trust with our customers and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn’t right, we’ll work to fix it.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able to find the purchase in other ways but we may ask you for more information so we can better assist with your request.
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Do you take back everything?
We’ll do our best to take care of you but from time to time we cannot accommodate a return.
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Is there a time limit? What if it’s worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.
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Why do special occasion dresses have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special occasion dress they’re purchasing has not been worn prior to their purchase. Over the years we have also found that we received a disproportionate amount of returns of what appeared to be worn special occasion dresses. To help in both instances, we implemented a tag and different approach to returns of all special occasion dresses.

Why does Nordstrom request my personal identification for a cash refund when I have my receipt?
Because of our liberal return philosophy, this is an internal auditing procedure that gives us the ability to monitor and investigate cash leaving the store.