Company Information

KLM Offers 24/7 Service on Kakao Talk

Summary

As of today, KLM Royal Dutch Airlines will be extending its social media portfolio by adding the Korean one-to-few platform Kakao Talk. In line with KLM’s vision of being there where its customers are, Korean customers can now pose any travel-related queries 24/7 in Korean.

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Adding Kakao Talk to our social media portfolio fits in perfectly with KLM’s social media strategy. Especially because more and more customers want service assistance on one-to-few networks, Kakao Talk represents a valuable addition to KLM’s one-to-many platforms like Facebook and Twitter.

Tjalling Smit, Senior Vice President E-Commerce Air France KLM

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KLM’s new service assists Korean customers with queries ranging from seat selection and ticket rebooking to reservation cancellations and excess baggage. It is available via social media 24 hours a day, 7 days a week. KLM will do its utmost to reply to all queries within an hour and to come up with a solution within 24 hours.

KLM already offers a similar service in 14 different languages on various one-to-many social media platforms like Facebook, Twitter and VKontakte. By first introducing WeChat -a one-to-few platform used mainly in China- and now Kakao Talk, used by over 100 million people worldwide, KLM is broadening and strengthening its existing social media portfolio.