Proactive Support, Maintenance and Management

Proactive support, maintenance and management of your infrastructure by our experts for increased business productivity.

Our approach to managed services is simply about being proactive. Our experts help increase system performance, increase system availability and increase end user productivity.

Remote support is a great mechanism for reactive end user support, however when complemented with a blend of proactive support and maintenance, the business benefits prove to be enormous. Our proactive approach is especially beneficial for busy and growing organisations, or for clients without adequate IT resources on site. Our engineers can carry out essential tasks, such as desk side support, upgrades and essential infrastructure maintenance.

Proactive site visits facilitate the administration of cloud environments, maintenance checks, and updates on all aspects of your infrastructure in a planned and coordinated manner.

By providing routine onsite support the perception and confidence in IT increases significantly across the organisation. The frequency of site visits can be set to suit the environment and business needs. Assigned engineers provide you with a easy to understand yet detailed report after each visit which proves invaluable in identifying trends and potential risks to your business.