Points positifs: The staff was incredibly helpful and personable. The decor was beautiful and we loved our room (although I will try for room 421 next visit).

Points négatifs: The housekeeper assigned to our room did not do a great job. When we arrived our floors were not well swept and she left an empty drink cup on the night stand.

9,7 Excellent

Points positifs: The location was great, the staff was very friendly and helpful. I would recommend this place highly for business or pleasure.

Points négatifs:

10,0 Excellent

Points positifs: I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location.

Points négatifs: No gym or swimming pool.

6,0 Bien

Points positifs: Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town ,

Points négatifs: So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.

Points positifs: The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.

Correct5,4

Points positifs: The location is great. The staff is generally nice and friendly.

Excellent10,0

Points positifs: Comfortable, clean, convenient. Loved the facility.

Excellent10,0

Points positifs: The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.

Excellent9,7

Points positifs: The staff was world-class. I made a mistake on our reservation, booking our room one day later than intended. The Andaz staff was very understanding and accommodating. They changed our reservation on-the-spot....even providing an early check in. My family and I had a great stay...we will be back!!

Excellent10,0

Points positifs: This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.

Points positifs: The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.

Points négatifs:

5,4 Correct

Points positifs: The location is great. The staff is generally nice and friendly.

Points négatifs: Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.

10,0 Excellent

Points positifs: Comfortable, clean, convenient. Loved the facility.

Points négatifs: Would have liked to have had a sauna and/or hot tub at facility.

10,0 Excellent

Points positifs: The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.

Points négatifs:

9,7 Excellent

Points positifs: The staff was world-class. I made a mistake on our reservation, booking our room one day later than intended. The Andaz staff was very understanding and accommodating. They changed our reservation on-the-spot....even providing an early check in. My family and I had a great stay...we will be back!!

Points négatifs: No complaints.

10,0 Excellent

Points positifs: This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.

Points positifs: - Friendly staff and will recommend you things to do during your stay.
- Food was excellent.
- Clean and modest rooms. Bed was comfortable.
- Great ambiance, quiet neighborhood.
- Good WiFi
- Close proximity to anything around historic downtown district and River Street. They do have a parking lot if you have a car.
- Water pressure was excellent.
- Lounge is frequently visited by locals and tours alike.
- Experience something on the first night.
- Definitely will stay here again and will recommend to friends and family.

Excellent8,6

Points positifs: Staff was very friendly and helpful, room was clean and functional. Pretty centrally located and walking distance to anything downtown that you'd want to see or do. The only time we got a cab was to/from the airport and to bonaventure cemetary. The restaurant was good and the bar was a nice hangout at night (bar closes at midnight for some reason). No ghost stories from us.

Excellent9,4

Points positifs:
Staff, knowledge of old facility.
Overall friendly manner of all that I had contact with

Points positifs: - Friendly staff and will recommend you things to do during your stay.
- Food was excellent.
- Clean and modest rooms. Bed was comfortable.
- Great ambiance, quiet neighborhood.
- Good WiFi
- Close proximity to anything around historic downtown district and River Street. They do have a parking lot if you have a car.
- Water pressure was excellent.
- Lounge is frequently visited by locals and tours alike.
- Experience something on the first night.
- Definitely will stay here again and will recommend to friends and family.

Points négatifs: - Ceiling light tends to shake when there are people walking above but that's a given since its an historical inn.

8,6 Excellent

Points positifs: Staff was very friendly and helpful, room was clean and functional. Pretty centrally located and walking distance to anything downtown that you'd want to see or do. The only time we got a cab was to/from the airport and to bonaventure cemetary. The restaurant was good and the bar was a nice hangout at night (bar closes at midnight for some reason). No ghost stories from us.

Points négatifs: Lots of creaks and noises from the hallway and other rooms, but that's to be expected from a place this old.

9,4 Excellent

Points positifs:
Staff, knowledge of old facility.
Overall friendly manner of all that I had contact with

Points positifs: Great location! Loved the coffee, tea, and hot chocolate bar in the lobby. Great free breakfast too!

Médiocre3,7

Points positifs: When I went to check in at the Hampton inn on east Bay Street (the hotel I researched and selected specifically cause of its location) they told me kayak had the hotels messed up and that the hotel I was really booked at was about 11 blocks away and not on the waterfront When we got there and checked in to that hotel my wife and I went to take a shower and the water wouldn't get hot. Then we went to watch some tv and the TV didn't work. The little get away for us to relax for a night was a disaster.

Excellent9,3

Points positifs: Great location if you don't want to drive anywhere. the farthest we had to go was to dine at Elizabeths on 37th and we took a taxi (around $7)

Points positifs: Great location! Loved the coffee, tea, and hot chocolate bar in the lobby. Great free breakfast too!

Points négatifs: Leaving.

3,7 Médiocre

Points positifs: When I went to check in at the Hampton inn on east Bay Street (the hotel I researched and selected specifically cause of its location) they told me kayak had the hotels messed up and that the hotel I was really booked at was about 11 blocks away and not on the waterfront When we got there and checked in to that hotel my wife and I went to take a shower and the water wouldn't get hot. Then we went to watch some tv and the TV didn't work. The little get away for us to relax for a night was a disaster.

Points négatifs:

9,3 Excellent

Points positifs: Great location if you don't want to drive anywhere. the farthest we had to go was to dine at Elizabeths on 37th and we took a taxi (around $7)

Points positifs: Staff very friendly and helpful. The guys with the valet parking were great and very helpful about finding locations we wanted to go.

Excellent8,2

Points positifs: Pretty room, cool shower, comfy bed. I stayed here one night for business and was able to walk to a great restaurant downtown to meet my clients. After driving around downtown a few times I decided that the Hampton Inn and Staybridge Suites looked like a slightly better location.

Excellent8,8

Points positifs: I liked the location, treatment by staff and the breakfast which was awesome.

Excellent10,0

Points positifs: The hotel and the room was beautiful. It looked as though the hotel had been through a recent renovation. Everything looked clean and new. The color scheme was very pretty; purple and gray. The room was nicely decorated, the bed, pillows and linens clean and comfortable. I would highly recommend this hotel to friends. Close to the historic district and shopping.

Correct5,1

Points positifs: bed was very comfortable

Excellent9,1

Points positifs: Upon arrival staff was great. Very friendly and accommodating. Enjoyed valet parking. Was worth the $25. Room was very comfortable and clean. Was a great distance from River St. Though I had some issues, they were miniscule compared to the location, comfort of the room, and the friendliness of the staff.

Excellent10,0

Points positifs: The staff was incredibly friendly and the room was very clean, looks just as the picture did

Points positifs: Staff very friendly and helpful. The guys with the valet parking were great and very helpful about finding locations we wanted to go.

Points négatifs: K now it was the holidays,but several days concierge was not available. Front desk pitched in to help.

8,2 Excellent

Points positifs: Pretty room, cool shower, comfy bed. I stayed here one night for business and was able to walk to a great restaurant downtown to meet my clients. After driving around downtown a few times I decided that the Hampton Inn and Staybridge Suites looked like a slightly better location.

Points négatifs: I can't really complain with only one night spent here. Actually I will say that the hotel did not mention a mandatory $25/night valet parking charge that I was hit with when I pulled up to the front door. That's annoying. Let me park my own damn car or tell me in advance.

8,8 Excellent

Points positifs: I liked the location, treatment by staff and the breakfast which was awesome.

Points négatifs: The pool area was not well kept.

10,0 Excellent

Points positifs: The hotel and the room was beautiful. It looked as though the hotel had been through a recent renovation. Everything looked clean and new. The color scheme was very pretty; purple and gray. The room was nicely decorated, the bed, pillows and linens clean and comfortable. I would highly recommend this hotel to friends. Close to the historic district and shopping.

Points négatifs: Only negative was that it was on a busy street, but the hotel provided ear pugs and white noise machine.

5,1 Correct

Points positifs: bed was very comfortable

Points négatifs: room service was poor. food was cold, ice cream melted. bathroom very small and not multi user friendly. they are in the process of a renovation so I will take this into account.

9,1 Excellent

Points positifs: Upon arrival staff was great. Very friendly and accommodating. Enjoyed valet parking. Was worth the $25. Room was very comfortable and clean. Was a great distance from River St. Though I had some issues, they were miniscule compared to the location, comfort of the room, and the friendliness of the staff.

Points négatifs: Asked for the air to be on and room to be cold upon arrival. Air was not on like I requested. Room was warm. Adjisted the air to my liking then left the room to tour savannah. Did not realize until after walking River St. then comimg back to the room that the a/c was not operating properly. The shower door was broken upon arrival and had to call the front desk to have it fixed. Maintenance showed up quickly to fix the situation. Also requested a quiet room due to the fact we were travelling with a 2 yr old. My room was next to the maintenance/cleaning closet and service elevator. Due to constant flow of people coming and going next to our door it was hard to get my child rest comfortably.

10,0 Excellent

Points positifs: The staff was incredibly friendly and the room was very clean, looks just as the picture did

Points positifs: Excellent location. Staff is friendly/helpful. Have a complementary wine time from 5:00-6:00. Pet friendly if that is important to you.

Excellent8,2

Points positifs: Location Location Location
NEW
Rather expensive for such small rooms and the bar closes early.

Excellent10,0

Points positifs: Off course the location is great. staff are very friendly and helpful.
The happy hour at the hotel is the best. They provide finger food and wine for free and it provides a great opportunity to exchange some information with other guests.
They also have free bikes to rent which is awesome given that the closest place we saw that we could rent bikes was at market place.

Excellent10,0

Points positifs: Even though there was lots of pets at the hotel it was kept very clean. Wine social hour was very nice.

Bien6,8

Points positifs: Staff was friendly

Bien7,1

Points positifs: Great location, hip atmosphere, comfy beds.

Excellent10,0

Points positifs: This hotel is the perfect location! you can walk to fantastic restaurants. The staff is awesome, and the free happy hour from 5pm-6pm is great when you've just had a long trip. highly recommend!

Excellent10,0

Points positifs: The receptionist was wonderful. We had accidentally booked the wrong date. She was more Han accommodating and even upgraded our room since it was our first family vacation! She took time and printed out restaurant recommendations and a city map.

Excellent10,0

Points positifs: Loved the hotel decor, comfort and great staff. Rooms were nice and clean. Great 5-5 free wine and appetizers. Great restaurant in lobby but also great food recommendations from the front desk and valet.

Points positifs: Excellent location. Staff is friendly/helpful. Have a complementary wine time from 5:00-6:00. Pet friendly if that is important to you.

Points négatifs: Rooms are sparsely furnished. Not much drawer space...had to essentially live out of our suitcases. Lavatory in the entrance to the room.

8,2 Excellent

Points positifs: Location Location Location
NEW
Rather expensive for such small rooms and the bar closes early.

Points négatifs: While modern and beautiful, they completely removed the HISTORY of the hotel that they replaced. The Brice is located in the old MULBERRY property, which was originally built in the old Coca Cola Bottling factory of Savannah. It would have been a nice touch if the Brice had kept some of the old Black and White photos that were in the halls of the old hotel and displayed them, somewhere as a way to tie the new to the history of Savannah. Instead, they completely eradicated the history. The staff is good, but not great. This is supposed to be a five star hotel, and I would rate it four. No coffee pot in the rooms until you ask for it, then its delivered and is great-keurig -why not just put one in each room? That's what I expect in five star hotels and certainly at hotels in this price point range.

10,0 Excellent

Points positifs: Off course the location is great. staff are very friendly and helpful.
The happy hour at the hotel is the best. They provide finger food and wine for free and it provides a great opportunity to exchange some information with other guests.
They also have free bikes to rent which is awesome given that the closest place we saw that we could rent bikes was at market place.

Points négatifs: Mattress could have been a bit more comfortable.

10,0 Excellent

Points positifs: Even though there was lots of pets at the hotel it was kept very clean. Wine social hour was very nice.

Points négatifs: Pool was not heated.

6,8 Bien

Points positifs: Staff was friendly

Points négatifs: The room location was by the elevator and adjacent to the balcony of the lobby. Dogs barking at each other. It sounded amplified.

7,1 Bien

Points positifs: Great location, hip atmosphere, comfy beds.

Points négatifs: Seems like the staff was a bit immature or possibly new working in customer service. Check in was very "relaxed", bartender not able to help w/ wine selection, hostess made us call our own petty cab & find our own plastic cups for togo drinks. Nothing major, small courtesies like these would be expected in a place like this.

10,0 Excellent

Points positifs: This hotel is the perfect location! you can walk to fantastic restaurants. The staff is awesome, and the free happy hour from 5pm-6pm is great when you've just had a long trip. highly recommend!

Points négatifs: A little pricy, but that's the area....

10,0 Excellent

Points positifs: The receptionist was wonderful. We had accidentally booked the wrong date. She was more Han accommodating and even upgraded our room since it was our first family vacation! She took time and printed out restaurant recommendations and a city map.

Points négatifs:

10,0 Excellent

Points positifs: Loved the hotel decor, comfort and great staff. Rooms were nice and clean. Great 5-5 free wine and appetizers. Great restaurant in lobby but also great food recommendations from the front desk and valet.

Points négatifs: We checked in and the bathroom sink was broken. However, the staff was quick to fix the problem a d relocated us in 30 seconds.

Points positifs: The staff was great as so the location! I would stay there again.

Bien7,7

Points positifs: Location is great. Free bottle of water is a nice benefit. Social hours and friendly staff.

Excellent10,0

Points positifs: The staff couldn't have been more gracious and accommodating. Complimentary wine and cheese social for 2 hours in the evening. Free breakfast in the morning. The room was very comfortable and clean.

Points positifs: The staff was great as so the location! I would stay there again.

Points négatifs:

7,7 Bien

Points positifs: Location is great. Free bottle of water is a nice benefit. Social hours and friendly staff.

Points négatifs: Bed was not very comfortable and seemed to tilt slightly so that your feet were higher than your head.

10,0 Excellent

Points positifs: The staff couldn't have been more gracious and accommodating. Complimentary wine and cheese social for 2 hours in the evening. Free breakfast in the morning. The room was very comfortable and clean.

Points positifs: The customer service was outstanding. The location end atmosphere was great. The valet parking was very helpful. They were able to store our luggage after checkout until we were ready to leave Savannah.

Points positifs: The customer service was outstanding. The location end atmosphere was great. The valet parking was very helpful. They were able to store our luggage after checkout until we were ready to leave Savannah.

Points positifs: A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place

Excellent9,1

Points positifs: The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious

Excellent8,5

Points positifs: Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet.

Correct5,1

Points positifs: Clean on the water

Bien7,1

Points positifs: The port activity from the roof top. Salmon dish on the bar menu was fantastic

Correct5,7

Points positifs: Location; bathroom

Excellent10,0

Points positifs: The rooms and common areas in front of hotel spacious, clean and modern.

Excellent10,0

Points positifs: The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice!

Points négatifs: We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).

9,7 Excellent

Points positifs: A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place

Points négatifs: Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.

9,1 Excellent

Points positifs: The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious

Points négatifs: The valet dented our vehicle
Our room was not ready at the 3:00 check in time
We would have benefitted from more towels however they were brought promptly when we asked
It woukd have been helpful to have a small fridge

8,5 Excellent

Points positifs: Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet.

Points négatifs: The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!

5,1 Correct

Points positifs: Clean on the water

Points négatifs: AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't

7,1 Bien

Points positifs: The port activity from the roof top. Salmon dish on the bar menu was fantastic

Points négatifs: Room lighting was cold. Stain on the chaise, plastic cups in the room. The balcony was more of a window view as it was very small and not functional as a balcony.

Points positifs: Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent.

Excellent8,8

Points positifs: Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.

Excellent10,0

Points positifs: Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!

Excellent8,8

Points positifs: Loved the location and the history of the hotel.

Excellent9,4

Points positifs: Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again!

Excellent10,0

Points positifs: This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!

Points positifs: I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening.

Bien6,0

Points positifs: Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic.

Excellent10,0

Points positifs: I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.

Points positifs: Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent.

Points négatifs: We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.

8,8 Excellent

Points positifs: Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.

Points négatifs:

10,0 Excellent

Points positifs: Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!

Points négatifs:

8,8 Excellent

Points positifs: Loved the location and the history of the hotel.

Points négatifs: Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .

9,4 Excellent

Points positifs: Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again!

Points négatifs: The public restrooms were in need of attention but not bad considering the river street location

10,0 Excellent

Points positifs: This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!

Points négatifs: Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.

8,0 Excellent

Points positifs: I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening.

Points négatifs: No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.

6,0 Bien

Points positifs: Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic.

Points négatifs: Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.

10,0 Excellent

Points positifs: I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.

Points positifs: The complimentary breakfast was very good, the atmosphere warm and helpful,and overall it was quite welcoming and pleasant.

Bien7,7

Points positifs: The beds were comfortable. Breakfast included. Lots of good restaurants, sight seeing, and nightlife within walking distance.

Excellent8,0

Points positifs: A little crowded at breakfast; The location is out of the way; but I chose it for the price.

Excellent10,0

Points positifs: This hotel is located very near everything. The river walk is right across the street. Bring your walking shoes, this city is a walking city, which is what I loved.
The concierge is fantastic. Friendly and helpful.

Excellent8,2

Points positifs: Comfortable bed with wonderful, friendly staff. We enjoyed the social reception and hot breakfast was a good value with the room:

Médiocre2,0

Médiocre3,4

Points positifs: Breakfast included. Employees in lobby were very nice.

Points positifs: The complimentary breakfast was very good, the atmosphere warm and helpful,and overall it was quite welcoming and pleasant.

Points négatifs: The "comforter" on the bed was made of some plastic-feeling synthetic

7,7 Bien

Points positifs: The beds were comfortable. Breakfast included. Lots of good restaurants, sight seeing, and nightlife within walking distance.

Points négatifs: Rooms were too small to be considered a suite. There was no pool--Savannah is too hot to not have a pool for relaxing! The AC made the room freezing when it was on but the room was hot as soon as the AC cycled off. Too expensive for what you get, but seems to be on par for the area.

8,0 Excellent

Points positifs: A little crowded at breakfast; The location is out of the way; but I chose it for the price.

Points négatifs:

10,0 Excellent

Points positifs: This hotel is located very near everything. The river walk is right across the street. Bring your walking shoes, this city is a walking city, which is what I loved.
The concierge is fantastic. Friendly and helpful.

Points négatifs: The kitchenette could use an update.

8,2 Excellent

Points positifs: Comfortable bed with wonderful, friendly staff. We enjoyed the social reception and hot breakfast was a good value with the room:

Points négatifs: We had to stay in a strange interior room with no real window or daylight. The wifi did not work and we racked up a lot of data use on our phone since we could not connect. They allow dogs to stay at what seems like a very nice hotel. It is disruptive to hear dogs barking when you are trying to relax. Also, as someone who is highly allergic it was hard to stay in a place with pets and dander. Had I known ahead of time that they allow pets, I would have likely picked a different hotel.

2,0 Médiocre

Points positifs:

Points négatifs: We drove 6 hours to hotel and booked a month in advance, had comfirmation #and all. They cancelled out reservations without telling us and had no rooms left and neither did the area. Ended up with no choice but to sleep in our car. WORST HOtEL EVER!!!!

3,4 Médiocre

Points positifs: Breakfast included. Employees in lobby were very nice.

Points négatifs: Was not told the hotel was under renovation. Paid WAY too much for this stay. Rooms were small. Only one mirror in the whole room. Not suitable for families. Banging and pounding. Unfinished elevator. Air in room was very inconsistent. We were either very hot or very cold. In the top 5 of most disappointing hotels we've stayed at.

4,2 Correct

Points positifs: Not much at all

Points négatifs: The Room was quite small & had an unpleasant odor (musty)
went & bought some air freshener this cured the problem.
Unfortunately that night realized that we were under a generator of some sorts--I didn't get much sleep, what with the constant howl.
Was informed that the hotel was fully booked for Halloween, we couldn't be relocated.
(3) nights, hardly any sleep in a somewhat dated room that needs a refurb!!
NOT impressed at all--will NEVER use Staybridge again.
Even the Manager, when possible to locate staff was in my face like he wanted trouble.

Points positifs: This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay!

Excellent10,0

Points positifs: Great hotel .great staff

Excellent9,1

Points positifs: The hotel is very clean and big. Right on the river so it has an amazing view. The room was a decent size and was comfortable.

Correct4,2

Points positifs: The staff was nice. water view. Location.

Bien6,5

Points positifs: Renovation has improved looks

Excellent9,7

Points positifs: Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.

Points positifs: This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay!

Points négatifs: We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!!
Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number!
We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.

10,0 Excellent

Points positifs: Great hotel .great staff

Points négatifs: Nonr

9,1 Excellent

Points positifs: The hotel is very clean and big. Right on the river so it has an amazing view. The room was a decent size and was comfortable.

Points négatifs: I felt like The first check in staff I encountered was trying to scam me. She said my room wasn't available but that they had a room ready but it was an upgrade with additional costs involved. I declined but went to consult with my wife and she said we should do it. I spoke to another check in member who magically was able to find me a room without having to upgrade. Either she didn't really want to help me or it was a setup. Either way I didn't appreciate that.

4,2 Correct

Points positifs: The staff was nice. water view. Location.

Points négatifs: We didn't get the room we booked. The bathroom still had a wet towel from previous guest. The shower had a moldy smell and the drain was clogged with hair. Did not get any form of compensation or discount for the inconvenience.

6,5 Bien

Points positifs: Renovation has improved looks

Points négatifs: Booked King room and got double, double charged room to my card, still don't have that money back

9,7 Excellent

Points positifs: Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.