Classroom Technology Support

Classroom and Computer Lab Technology (CCLT) support staff are responsible for fielding
initial problem reports for most classrooms, but the primary support may be the college
or department. Each room has instructions for who to contact and how to receive help.
If they are not posted, check the Virtual Tour of Campus Technology Equipped Classrooms.

Support Options

Telephone

Call 4TECH (410-704-8324) for first line of defense "rescue" assistance when problems
arise in a classroom or computer-equipped teaching lab. Support is provided for computers
and general audiovisual equipment only. Course- or class-specific equipment and other
technologies are directly supported by the academic department or college.

On-Site Classroom Service

If a problem cannot be solved by phone, a visit to the classroom may be needed. OTS
will coordinate this as soon as possible, subject to staff availability. On-site visits
are a cooperative effort between the college, department and OTS staff. While priority
attention is given to classroom outages and problems, we do not have a rapid-deployment
guarantee at TU. Faculty should always have a “Plan B” if the technology does not
work.

ONline service request

After hours, weekends, and holidays or for non-urgent issues, please submit a TechHelp service request to report a problem online or ask a question. Follow these steps:

Login with your NetID and password

Choose Employee Role for the Request Type

Choose Classroom, Computer Lab, and Audiovisual Technologies

Choose Report a Problem or Request Repairs

Select the building where the problem room is located

Fill in the Request Detail describing the problem, issue, or question

Click Classroom Issue and choose the most appropriate topic

Click College to indicate which college you are affiliated with

Click Rooms in...and choose the particular room with the problem

Out-of-Scope Services

Please contact the OTS Faculty/Staff Help Center at 410-704-5151 or submit a TechHelp service request for assistance with: