Front Office Manager

Atlanta, GA, USA

Full-time

Company Description

Red Lion Hotels Corporation is an innovative hotel company doing business as RLH Corporation and focuses on the franchising, management and ownership of upscale, midscale and economy hotels. The company focuses on maximizing return on invested capital for hotel owners across North America through relevant brands, industry-leading technology and forward-thinking services. For more information, please visit the company's website at www.rlhco.com.

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Job Description

Participate in the establishment and enforcement of policies and procedures.

Participate in the selection, training, supervision, scheduling, development, discipline, and counseling of associates at the Front Desk of the Hotel.

Confer, coordinate, and cooperate with other department managers to ensure coordination of Hotel activities and events.

Monitor and direct the Front Desk personnel to ensure the service being provided exemplifies the RLH standards of service.

The ability to achieve a monthly departmental loyalty program goal, through the promotion of the program.

May at times be needed to serve as a Transportation Agent to facilitate transportation needs of guests (or supplies) in lieu of a dedicated Transportation Agent at the hotel, if applicable.

Other duties as assigned or as needed to create Signature Moments for our guests.