Workforce scheduling that was not linked to information from till transactions

Inability to offer benefits such as childcare vouchers and pension salary sacrifice

Substantial and costly paper-based communication

Solutions

SD Worx used its tax optimisation expertise to integrate salary sacrifice (such as pension contributions and childcare vouchers) into its outsourced payroll
solution. We improved processes and efficiency through self service – holiday requests, declaring availability for additional hours, and online payslips.

SD Worx supported M&S employees through this transition by providing system training sessions for retail employees. We worked closely with M&S
to balance the benefits of standard process with requirements for unique solutions in certain situations.