I am new to all this, and am finding Spiceworks not as useful as I thought I would, but that's perhaps because I do not understand some of the reports I am getting.

For instance, I have 27 workstations on my network, but I only get report for 6. It will tell me that there 13 and I have 2 offline and one with an error. (At this precise moment I know that I have 11 offline [the computer lab with no class]