“Without data, you’re just another person with an opinion.” ~W. Edwards Deming

“Any customer can have a car painted any color that he wants so long as it is black.” ~Henry Ford

“Every breakthrough business idea begins with solving a common problem. The bigger the problem, the bigger the opportunity. I discovered a big one when I took apart an IBM PC. I made two interesting discoveries: The components were all manufactured by other companies, and the system that retailed for $3,000 cost about $600 in parts.” ~Michael Dell

“Let us never negotiate out of fear. But let us never fear to negotiate.” ~John F. Kennedy