Recently the Client Experience Team — our combined Account Management and Client Service talent — wrapped a 2-week intensive 2020 Kick-off with a laid back lunch at Pacific Standard Time and cooking experience with our neighbors at World of Whirlpool.Their culinary experts taught us how to make 3 different types of cookies – an iced sugar cookie, a spicy ginger snap, and a rich, pistachio and sea salt sable (I didn’t know what it was either).

We were as effective as making them as we were at eating them! The team has dedicated significant time since the beginning of the year learning the ingredients of Freeosk’s 2020 success — industry and product knowledge, simple and fun client touch points, streamlined internal connections.

And in many ways, our method is no different from that needed for perfectly baked goodies — the right ingredients “mise en place”, the art of “listening to your food”, and good people with which to enjoy both the process and results.