Manager, Client Success

Guild, the leading education benefits platform and one of Denver's fastest growing startups, is increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our platform helps employers offer education as a benefit to their employees by connecting employers' workforces with our network of nonprofit universities and education institutions that focus on serving the needs of working adults. And, our team of retention coaches helps each employee navigate the path back to school, providing individualized support from day one through graduation. In order to accelerate our growth and achieve our mission to serve 1000s more students, we've raised over $70 million from top tier investors including Felicis Ventures, Bessemer Venture Partners, and Redpoint Ventures (among other social impact and VC partners!). Now, we’re looking to bring on a Manager of Client Success.

As the Manager of Client Success, you’ll play a central role in Guild’s mission by building and maintaining strong relationships with current and new Fortune 1000 clients that position the Guild partnership as a sustainable and valuable long-term asset to their organizations. You’ll report to Terrence, our VP of Client Success. In this role, you’ll develop an intimate understanding of the workflows and needs of our partners and their employees to drive behavior and feed new value-creating solutions back to our internal teams.

A day in our open, collaborative workspace will look a little like this:

Developing relationships with current and new partners that enable you to recognize the unique needs of each partner’s business and employees and match those needs with Guild’s products

Communicating with clients over the phone and in person and advocating client needs/issues across internal and client teams

Negotiating renewals and contract expansions

Earning trust and increasing client satisfaction through data, insights, and solutions that make Guild their most valuable partner

Collaborating with our Marketing, Product, and Design teams to deliver demos of new products, upsell new programs, and build and execute communication and marketing plans

In this role, you’ll grow and expand your skills by:

Taking on a cross-functional role that will expose you to the ins and outs of Guild (working with our Marketing, Product, and Design teams)

Building and managing strong relationships with Fortune 1000 clients that position Guild as a valuable long-term partner

Developing an intimate understanding of what it takes to drive exponential growth within each of our partner channels in a way that is beneficial not only for Guild, but also our partners and, most importantly, their employees