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A new addiction treatment center is now open as a paperless office in Shelbyville, Kentucky. This Acadia clinic uses SMART’s EHR as their complete clinic management system. SMART trainers and Shelbyville associates set-up the clinic’s operational workflow during this implementation. Clinical Supervisor, David Thomas shared his experience with our onsite trainer. “Sandy has been absolutely wonderful!!! I would very much recommend her, and would absolutely work with her again!”

Lobby at Shelbyville Comprehensive Treatment Center

A Network of Paperless Offices

SMART is proud to partner with Acadia since 2013 and has been the software of choice, since 1992, for clinics now under their management. Our EHR grows with their network as they continue to expand and transition locations. It helps to create consistency across the board by centralizing and storing information in one place. This is particularly beneficial for managing large addiction treatment center networks.

How This Digital Health Records Software Streamline OTPs

SMART’s EHR helps streamline processes from the first time a patient calls until discharge. For example, it organizes new patient inquiries. This enables a smooth transition from patient screening, to wait-listing, or referral to another agency. And the assessment tool collects all data elements to meet state and modality requirements.

Additionally, the integrated billing module simplifies third party billing. Such as, insurance eligibility, drug formularies, billing, payment plans, co-payment, and account management. It also maximizes revenue and decreases data entry. By automating key tasks, clinicians, counselors, and doctors are able to spend more time on what matters most; patient care.

About SMART

SMART is proud to partner with Acadia since 2013 and has been the software of choice, since 1992, for clinics now under their management. As their network of treatment facilities grows, SMART’s EHR grows with them. This complete clinic management system has state-specific modules to satisfy local requirements. SMART’s EHR operates in several countries and 28 states and territories. Learn more

Tadiso Incorporated is expanding their opioid treatment program with a $1.5 million renovation. This change is in response to the growing amount of patients they treat. As the single largest medication-assisted treatment facility in Pennsylvania, Tadiso now serves over 1,000 individuals in the Pittsburg area.

The renovation will include 6 dispensing stations for patient dosing. Also, to lessen patient wait times, they are creating a new state-of-the-art lobby with several kiosks, intake stations, private offices, and bathrooms for drug screen collection. Another great feature is a comfortable waiting area which includes a complimentary coffee bar for patients.

Opioid Treatment Program Becomes Center of Excellence

Becoming a Center of Excellencein 2016 is also a contributing factor in their ongoing growth.They achieved this status by ensuring their patients stay in treatment, receive follow-up care, and have community support. Furthermore, they provide treatment that integrates behavioral and primary care using a team-based and “whole person” focus. This includes their wellness program and mentor recovery support program. Patients in the Recovery Support Program are also apart of “Ring for Recovery”. This program gives patients a mobile phone to ensure contact is regularly maintained with their mentor.

Whats The Connection?

Tadiso Incorporated is a SMART Partner, using our paperless EHR since 2012. The SMART Solution empowers OTPs and methadone maintenance programs to deliver quality patient care with efficiency. SMART’s team is proud to serve Tadiso’s growing needs and congratulates them on their continued success.

Fall 2017 marks the beginning of Acadia Healthcare’s switch to a new digital health record software in Maryland. They chose the SMART Solution to improve EHR functionality and billing efficiency at their three Maryland-based OTPs. Acadia’s programs incorporate a variety of treatment techniques into several levels of care. This includes medication-assisted treatment with methadone, Suboxone, Subutex, and Vivitrol.

SMART takes a best-fit approach to implementing their specialized digital health record. Training is an important element of this process. SMART’s team of experts work to deliver the right content at the right time. As a result, their detailed training plan outlining the pre-go-live training and go-live training schedules helping to keep both teams on track. Following the Elkton implementation, Nurse Manager, Patricia C. said “It was wonderful… smooth transition for my Medical Dept. I owe everything to Sandy Silva, our trainer. Sandy was great! Her delivery, knowledge, and personality are outstanding.”

August 2017 – Claymont Comprehensive Treatment Center recently completed their EHR implementation of The SMART Solution. Located in Claymont, DE, this Acadia Healthcare-owned, SAMHSA-Certified clinic, serves the community with addiction counseling and recovery services. Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

Claymont chose the SMART Solution for its paperless operations and medical billing. Moreover, SMART’s EHR provides the tools and features to truly maximize efficiency. This specialized cloud-based EHR helps opioid treatment providers communicate real-time treatment data. It also improves response time on claims, ensures regulatory standards are met and includes comprehensive DEA reporting.

EHR Implementation Made Easier

Industry best practices influence SMART’s EHR implementation approach. During this time, the team’s focus is on getting OTP’s up and running quickly. Implementation begins with an assessment call with the treatment provider’s Project Team and SMART’s Assessment Team. Next, SMART assesses business requirements. Then they perform a review of treatment provider workflows and how the SMART modules align and enhance business practices. Following the assessment is the training phase. At this time, SMART provides a detailed training plan outlining the pre-go-live training and go-live schedule. SMART’s best-fit training approach ensures that treatment teams have the tools they need for a successful implementation.

Following their EHR implementation, Claymont Program Director, Jennie said “I am very pleased with our trainers and the implementation…they have been excellent resources. I wish they could be here longer! Could not have asked for better people to be on-site!”

About SMART

The SMART Solution is a cloud-based EHR designed to improve operational efficiency and increase ROI of substance use treatment facilities. Medication inventory management in SMART’s EHR helps to reduce dosing errors by facilitating checks and balances. This increases patient’s safety and limits the risk to the agency. Learn more

SMART’s EHR partner, New Jersey-based addiction treatment provider, John Brooks Recovery Center (JBRC), is improving access to methadone maintenance treatment. Their recent relocation, the opening of 2 new locations, and a new jail-based program represent some of the great changes that patients can expect moving forward. Alan Oberman, JBRC CEO and long-time recovery advocate shared that “This project began in 2007 and it is an example of what can be achieved with vision and perseverance.” He went on to say “I will never forget the faces of our clients when they first walked through the doors. It made it all worth it.”

A Move To Help More Patients

JBRC’s previous facility is a 100-year-old building located in the crowded heart of the Atlantic City tourist district. As they helped more individuals in the community, the facility lacked the space to accommodate everyone in need. Since they serve over 500 clients, patients would have wait on the sidewalk. Their recent move was the best solution to express appreciation and consideration for patients and the community.

Consolidating Methadone Maintenance Treatment and Other Services

Inside new JBRC location

One new JBRC facility in Pleasantville has consolidated medication-assisted treatment (MAT), intensive outpatient (IOP), admissions, and administration under one roof. This has already shown improvement in communication and morale among their 70-person staff. Moreover, they are now able to accommodate more individuals in need. This location treats around 600 MAT clients and 115 IOP clients. The other new location, JBRC of Atlantic City, treats 325 MAT and 30 IOP patients. Alan Oberman noted, “We have been able to treat almost two hundred more clients.”

Project Kick Start

New Jersey’s first jail-based methadone maintenance treatment program is Project Kick Start. Atlantic County Jail Warden, Geraldine Cohen, and Alan Oberman, worked together for the past 5 years to start this program. The Division of Mental Health and Addiction Services funded the pilot program. Alan explained in a recent press release that “The timing for the program is just right. We are in the midst of an opioid epidemic that affects approximately 75% of the inmates at the jail. At John Brooks, we had a mobile methadone bus designed for physical examinations and the dispensing of methadone that we were not using plus excess revenue on a State contract .”

About SMART

SMART Management, Inc. is the creator of The SMART Solution. This cloud-based EHR is designed specifically for Methadone Maintenance Treatment and opioid treatment services. This EHR software provides advanced automation for all treatment workflows, improving operational efficiency and contributing to maximized revenue. The SMART Solution is built on continuous improvement and has a total focus on customer delight. SMART is proud to partner with John Brooks Recovery Center (JBRC) to streamline paperless clinic operations.

June 2017 – Polaris Renewal Services, Inc. completed their transition to the paperless EHR vendor, SMART Management, Inc. Located in Perryopolis, PA, this private SAMHSA-Certified clinic serves the community with counseling and recovery services. Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

Nurse Manager, Nikki with SMART Trainer Amy

Polaris chose the SMART Solution for its 100% paperless operations. SMART Trainer Sandy said “They were really happy to finally go paperless. Everyone was excited to find out how much time they would actually save.” More than just paperless, SMART’s complete clinic management system increases efficiencies through automation. It automates required services, patient check-in, medication dispensing, and nursing notifications. Furthermore, as a cloud-based tool, this EHR provides access to patient treatment data with ease and security. Medical, clinical, and insurance records carefully designed and encrypted for HIPAA compliance secure patient information.

Polaris team during SMART’s EHR Implementation

Program Director, Valerie commented after their implementation, “The trainers were amazing! They exceeded our expectations. The trainers were professional, extremely knowledgeable, and patient. They addressed every question that we had and explained the training material thoroughly. They made this process such an enjoyable experience and alleviated all concerns of the staff. We can’t say enough good things about the training team.”

An EHR Vendor for OTPs

Some EHR Vendors are able to handle the unique workflow of OTPs but few are built specifically for that purpose. SMART’s EHR streamlines operations in opioid treatment programs with modules designed for opioid treatment workflows.

Twenty-five years ago, President and CEO David Piccoli, II designed The SMART Solution to improve operational efficiency and increase ROI at his family-owned network of substance use treatment facilities. This EHR continues to evolve as a result of SMART’s extensive clinical experience and tremendous breadth of industry expertise. It is this history and experience in delivering opioid treatment services while utilizing their own time-tested solution that makes this customizable EHR such a great choice. Learn more

Montefiore recently chose The SMART Solution for patient information management at two additional substance abuse clinics in the Bronx, NY. Also, referred to as SATP, these two JCAHO Accredited programs provide OTP and chemical dependency services to their community. This nationally recognized medical center has partnered with SMART since 2008 bringing paperless operations to 5 other locations.

Their 35-year-old methadone treatment program treats over 1,000 patients daily. They also offer primary care services and HIV specialty care, as well as mental health, nutritional, and vocational services. SMART’s EHR equips their teams with paperless features for cash collections, insurance management, appointment scheduling and medication management.

While onsite, SMART trainers worked closely with their associates as they transitioned to using this EHR for daily operations. Program Director, Arthur Swanson, Ph.D. said, “I thought the entire training team was knowledgeable and friendly. The data team worked all hours helping us with the conversion.”

Improving the quality of patient care is a primary driver of this EHR. Over 25 years ago it was built to increase efficiencies at President and CEO, David L. Piccoli’s family-owned network of treatment facilities. SMART’s history and experience in delivering opioid treatment services while utilizing their own time-tested solution set this EHR apart from the rest. Today, SMART works hand-in-hand with each treatment provider to customize SMART’s system settings to optimize their efficiency. Customer’s needs drive development and inspire continuous improvement this electronic health record software. Learn more

Greene Treatment Center in Carmichaels, PA is now using the SMART’s paperless health records management system. The SMART Solution is designed for use in every aspect of clinical operations. This newly established facility offers comprehensive outpatient treatment services for individuals with substance use disorders. Their treatment processes include counseling in conjunction with short-term and long-term medication-assisted treatment using methadone. Widely recognized, Methadone maintenance and medication-assisted treatment are the most effective treatment modalities for the effective treatment of opioid addiction.

The SMART Solution handles every facet of clinics from admissions to discharge. Greene Treatment Center chose the SMART Solution for its robust and comprehensive billing and clinical modules. Billing in SMART’s EHR helps clinics maximize their revenue with independent management of their revenue cycle with compliant reporting and notifications. Moreover, this EHR secures patient information with medical, clinical, and insurance records designed and encrypted for HIPAA compliance. Pennsylvania State CARF requirements are built into SMART’s EHR reporting, admissions assessments, and biopsychosocial tool. Also created in compliance with regulations is the scheduling of services such as dose evaluations and counseling.

Greene Treatment Center Program Director Jim said, “We are new to this type of business but found the SMART Software comprehensive. Our on-site trainer was well received by staff and highly capable in helping us use the system…Overall we love the SMART system and the people that worked with us.” SMART’s Lead Training Specialist Denise Howard also shared that her favorite part of this EHR implementation was working with their “smart and energetic” staff. She also noted how nice it was to “work in such a welcoming facility every day.”

About the SMART Solution, a Paperless Health Records Management System

The SMART Solution is a 100% paperless electronic health record for opioid treatment in substance abuse and behavioral health facilities. The SMART Solution provides functionality to enable, increased admissions, streamlined-dosing, improved team collaboration, and maximized revenue. Learn more

Glenwood Life Counseling Center, which provides compassionate addiction treatment and prevention services, is now partnering with SMART for their EHR needs. They chose SMART for our reputation of great partner service. This partnership also supports their need to to move to a 100% paperless treatment facility. Moreover, our optional billing feature provides them the ability to eliminate the need to outsource their insurance billing.

SMART’s training team recently visited their Baltimore, MD clinic to provide EHR training to their staff. Following the training, Executive Director Lillian Donnard said “Michael (SMART’s Implementation Director) was great both as a SMART trainer and as an inspiring leader.” CFO Frank Satterfield added that, “Michael seems to know almost everything there is to know about SMART and is able to convey this to the users. He is patient and very direct which we needed. His familiarity with CARF and how to run a program is very helpful. This was an excellent training.”

About Glenwood Life Counseling Center

Glenwood Life is a CARF-certified ambulatory opioid-agonist treatment program. This Baltimore Maryland based substance abuse treatment and prevention services organization was established in 1971. They work to medically stabilize their patients allowing them to more readily engage in recovery and rehabilitation processes. It is also their mission to respectfully deliver quality medication assisted treatment to those affected by addiction. Learn more