We would try our best to serve you with any question / problem. Please contact us first before leaving Negative / Neutral Feedback or open any cases.

We work 6 Days a week From 9:00am - 6:00pm Monday - Saturday HK Time.

Please feel free to contact us for WHOLESALES deal,we will surely give you a satisfatory price.

you can contact us by 2 ways below :

1.Please contact us with any comments, questions or suggestions that you may have by sending inbox message, All the message will be replied within 24 hours.

2.you can sending us email to info@ranpolighting.com for email service ,Please ensure your mail box would not blocked / filtered our mails.we will be happy to assist you.

Return & Warranty

1.All of Our Products We offer 3 Years Waranty and money back guarantee return policy.Most of the time .Buy only need to provide photos or videos .we shall do the replacement or refund . no need to return the item back .

2. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.

3. For all returned products, buyers please contact us for the returning address.

1. We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address.

2. Items are generally shipped out the next business day after your payment has been cleared (Sat. & Sun. excluded.)

3. Orders from the United States will all be shipped out via epackage. The shipment usually takes 10-14 days, if you need the item urgently, please contact us for detail before purchase.

4.There are two options for you to choose, tracking service and non-tracking service .

a. All item is free shipping for economy shipping method

b. 2 USD will need to be charged if your order less than 20 USD and you chose standard airmail with tracking service .

c. if your order is more than 20 USD . your shipping will upgrade to standard airmail with tracking serviceFOR FREE

The shipment usually takes 10-14 working days for USA buyer. 15-25 working days for other country buyer. we also offer DHL, TNT .UPS express shipping service.if you need the item urgently, please contact us for detail before purchase.