SPSS marked the problem pages with Virus Status 6 on the SharePoint site (AllDocs table) under MS-SQL database when SPE server becomes offline. However, the marking has not been cleared from the pages after SPE server recovered from offline although the problem SharePoint pages are available again.

If the Virus Status for a page was set to 6, following conditions will re-enable the user’s access to those pages but that will only be for the time being i.e. until the same scenario appears again where in SharePoint pages which have Virus Status set to 6.

IISReset

The virus definition of the SPE got updated.

Disabling and enabling the ‘Scan documents on download’ on the Real-time scan settings page.

Resolution:

The issue has been addressed on version 6.0.5. VirusStatus from problem SharePoint pages will be reverted from 6 to NULL automatically once SPE server becomes online on SPSS console.

(Please note: Installations and uninstallations of SPSS have to follow a sequence between Central Administration (CA) server and Web Front End (WFE) servers. Installation needs to be performed on CA first and on the WFE after whereas uninstallations needs to be done first on WFE and thereafter on CA. Same sequence applies to upgrade installation also.)

To enable the fix, some additional steps are needed to enable the fix:

For clean installation of version 6.0.5:

a) Stop the "Symantec Protection 6.0 for SharePoint Server service" service on CA server first and followed by WFE servers.