Terms and Conditions

Your use of the IVO Networks web site and our services, including phone orders and fax orders, are subject to the policies, terms, and conditions set forth below. Please take a moment to read through our terms thoroughly. By using this site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products or services. The terms and conditions posted on this website, including but not limited to the return policy, are public information and must be adhered to by anyone conducting business with IVO Networks.

Copyrights and Trademarks

All materials appearing on IVONETWORKS.COM are the sole property of IVO Networks, unless specified otherwise. Such materials protected by this copyright include, but are not exclusive to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website (including assembly and arrangement). You may use the content of IVONETWORKS.COM for no other purpose than shopping on this site, placing an order on this site, or for conducting other tasks associated directly with, and for the sole purpose of, shopping on this site or placing an order on this site. Unauthorized use of the materials appearing on IVONETWORKS.COM may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Such unauthorized use includes, but is not exclusive to, copying, reproducing, republishing, modifying, uploading, transmitting, or distributing any of such materials without the prior written consent of IVO Networks.

The “IVO Networks” name and logo are trademarks of IVO Networks, as are all custom graphics, icons, and logos found on IVONETWORKS.COM. All other trademarks or service marks are the property of their respective owners. The use of any IVO Networks trademark without the express written consent of IVO Networks is strictly prohibited

Disclaimer and Limitation of Liability

Unless otherwise noted, products sold by IVO Networks are covered by our 30-day return period. Policies regarding items that are not covered by the 30-day return period are specified on the products’ individual pages as well as in our full Return Policy. IVO Networks makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. IVO Networks expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to IVO Networks arising from any product sold on this website shall be the price of the product ordered. In no event shall IVO Networks, its officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

IVONETWORKS.COM and the materials therein are provided “as is”. IVO Networks makes no representations or warranties, either express or implied, of any kind with respect to IVONETWORKS.COM, its operations, content, information, materials or year 2000 compliance. IVO Networks expressly disclaims all warranties, express or implied, of any kind with respect to the site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that IVO Networks, its officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of IVONETWORKS.COM. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Payment Policy

Accepted payment methods for products and services ordered from IVO Networks include Visa, Mastercard, American Express, PayPal, Pre-paid Company Check, Personal Check, Cashier’s Check, or Money Order. (Note: All Prepaid Orders, including Cashier’s Checks, must clear first with the bank before your order will ship.) For international customers we only accept bank wire transfers.

Typographical and Photographical Errors

IVO Networks attempts to be as accurate as possible in our pricing, as well as our typographical and photo graphical depictions of products for sale; however, we cannot guarantee that product descriptions/specifications, pricing or any other content on IVONETWORKS.COM is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, informational, technical or other error, IVO Networks shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for that product at the incorrect price.

Order Acceptance Policy

Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our acceptance of such order. IVO Networks reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional information from you before accepting or processing any order.

System Orders

All system orders placed, are non-cancellable after they enter the production stage. IVO Networks also does not accept returns for refund or store credit on system orders. In the unlikely event that your system has a defect, an RMA can be requested for a repair or replacement.

Return Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A Return Merchandise Authorization (RMA) Number is required for all returns. A 15% restocking fee may also apply. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform IVO Networks of any order discrepancy within 7 days of the original invoice date, such as a damaged box, so that we may investigate and resolve the situation accordingly. Please read our full return policy here for more details.

Sales Tax

All orders are subject to taxes unless you can provide IVO Networks with a Tax-exempt certificate.
Sales tax is required for orders shipping within our resident state of business. So all orders shipping within California, New Jersey, Tennessee will be charged the applicable sates tax according to your area?s tax rate. If you are a reseller we will require a copy of your resellers certificate. In order to insure that we do not charge sales tax it is recommended that with your first order you provide us with a copy of certificates. For our international orders a VAT (value added tax) will charged on most products. There are no surcharges to our overseas customers nor do we charge any local taxes.

Billing and Shipping Information

We do verify billing and ship to addresses before we process any order. If your billing address and ship to address are different you notify us in the comments area if the shipping address is for one of your customers or another branch office for your company. If we have trouble verifying any address information we will contact you for clarification and it could possibly delay the shipment of your order.

You will be charged a nominal shipping and handling fee. Unless other arrangements have been made to bill the shipping amount to your shipper number. This information will be needed for rush shipments to insure a speedy delivery of your order.

Shipping Cost and Freight Collect

Customers are responsible for all billed shipping cost. Quoted shipping cost is subject to change depending on carrier price changes due to fuel costs, and therefore not guaranteed. Customer is responsible for paying actual shipping costs.

IVO Networks does have the capability to bill freight collect. But in the event that we are unable to bill to your shipper number, you are still responsible for paying all shipping costs.

You will be charged a nominal shipping and handling fee. Unless other arrangements have been made to bill the shipping amount to your shipper number. This information will be needed for rush shipments to insure a speedy delivery of your order.

Processing Time

Your order will be processed the day you submit it online as long as we can verify everything that day. However it could take up to 24 hrs to ship. Orders that have items that are backordered could have extended lead times.

Availability

You can be assured that we will always inform you of the availability of all products listed on our website. If a product is not available we will backorder it. But will do our best to ship your order as soon as the product(s) become available. The availability of product is subject to change by our manufacturers.

If there is a long delay in product availability we will notify the customer immediately. At no time will a customer be charged for product that we do not have physically in stock. However there may be times when we might ask for payment to insure delivery directly from the manufacturer.

Cancellation of an Order

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hour to cancel your order. If your account has already been charged, you will receive a credit back to your account. Please never request cancel order via Email as we may not receive it in time.

Changes Made to Orders

If you need to change an order it can be done by calling during business hours provide the order has not already been processed and shipped. Please never request a change via Email as we may not receive it in time.

Physical Damage Policy

Physical damage to any product purchased from IVO Networks will effectively void the standard manufacturer’s warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or repair/replacement from IVO Networks. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

International Shipping Policy

You may be subject to brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes assessed by customs authorities at the time of delivery to the destination country. These additional charges, generally known as Import Fees for customs clearance, are borne by you; we have no control over these Import Fees and do not calculate them at the time of purchase. Our international shipping rates reflect the base shipping charge not including Import Fees. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from IVO Networks, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you refuse to pay your local duty or tax and the carrier bills IVO Networks.com for the unpaid charges, these charges will be deducted from any refund for the rejected product.

Any customs import fees that are charged to IVO Networks’s shipping account will be passed onto the customer. As we are not responsible for customs import fees for your country. Your credit card on file will be automatically charged for said fees. Failure to pay customs Import Fees may also jeopardize or terminate your ability to place future orders.

CAUTION: International shipping is risky, recommended carriers are UPS and FedEx, because of their extensive tracking capability. If you insist on you using USPS as a carrier, we will not be responsible for lost, non-deliverable, or damaged shipments IVO Networks will not refund any payment made for orders that are shipped via USPS.