What can I do when the
product shows the virus definitions are old or out of date?

Updates
are considered old after seven days. You should always try to keep your virus
definition database up-to-date as viruses can change very quickly, and F-Secure
may release several updates per day.

If this is the first time the
computer has been turned on in the last seven days, for example after a
holiday, the entire update package will be automatically downloaded and
installed within 30 minutes.

If the product still indicates
that the virus definitions are out of date, try the following:

Note: Ensure that your
product subscription or license is still valid.

Check that your internet connection is setup properly and that it
works. You need an active internet connection to receive updates.

Right-click the product
icon in the system tray, and select
Check for
updates.

Check that the Windows
date and time are correct. Incorrect settings can cause the product to report
that your virus definitions are out of date.

Make sure that you have enough disk space on your computer.

Download and run the
fsaua-reset tool. This resets
the F-Secure Automatic Update Agent (fsaua).

If the above actions do
not help, we recommend that you first uninstall the product and then reinstall
it.

Finally, after reinstalling, if the product still shows that the
virus definitions are old, contact
F-Secure support.