Hit ENTER after each Tag to add it to your post; Numbers in parentheses represent the Tag's usage.

We are trying to migrate mail from an hMail server. We've tried POP and IMAP, but clicking the "Test connection" button does nothing. Anybody else have this problem?

Report Abuse

Offensive Language

Wrong Category

Spam

The only time I have seen this it was browser related. It was a user that was using IE. I had them try in chrome and it was fine. I believe I also remember a safari user with the same issue, less sure about that. Can you just simple try a different user. I believe it might be as simple as a pop-up issue. SpamHurtsJuly 23, 2015 at 9:07 PM

1 Reply

It's not a browser issue (using Chrome and FFox latest versions and tried both), however, it seems to be working this morning. It might have been the old mail server timing out, but I would have expected smartermail to show a progress bar or error of some kind. Considering this resolved at this time, however, on a related note, the POP option doesn't seem to work. We always have to use IMAP option. .just fyi. Thanks for your response.