Returns & Exchanges

For inquiries, please email us: customerservice@joypluslove.com

Returns & Exchanges Policy:

We take pride in customer satisfaction at Joy + Love and if for any reason you do not love your purchase, return the item in its original condition within 30 days for a full refund, less shipping costs. We are not responsible for postage fees for returns and original shipping charges are non-refundable, unless the return is a result of our error (you received an incorrect or defective item, etc.) Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. Refunds are issued back to the original form of payment or as store credit.

If you would like to exchange an item, place a new order online to ensure the item you want is in stock and complete, the refund form accompanied with your original order. Your new order will be shipped to you and a refund will be processed once we receive your returned item(s).

***Final sale, promotional, accessories such as head bands, clips, booties/shoes, or tights are FINAL SALE and may not be returned or exchanged.