Delayed shipment.

I ordered an HiFiman HE4xx shipped on Mar 24 with the shipping number below. My goods is in Germany since April 2nd. I sent 2 email requesting update or arrival time in HK. No response. Massdrop need to do better jobs on customer service.
GM295322949113572198

Massdrop was pretty helpful to me when i faced a similar problem. Also, turned out that DHL doesn't update once in Germany. I had my parcel turn up at my door but it still said it was in Germany for 2 more days after that.