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TERMS & CONDITIONS

1. "Agreement" is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you.

2. "Privacy Policy" means the policy displayed on our Website which details how we collect and store your personal data.

3. "You", "your" and "yours" are references to you the person accessing this Website and ordering any Service from the Website or from any other channel provided by delyGO.

4. "We", "us", "our", and "delyGO" are references for the Company.

5. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website or via our mobile application.

6. "Website" is a reference to our Website http://www.delygo.in or our mobile applications on which we offer our Services.

Section2: Placing Ordering

1. Any contract for the supply of Services from this Website is between you and the Vendor; for the supply of Services from this Website any contact is between you and delyGO. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

2. Services received from this Website are intended for your use only and you warrant that you are acting as principal only and not as agent for another party when receiving the Services.

3. Any order that you place with us is subject to delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

4. If the delivery capacity is available we will accept the contract and confirm it. If the details of the order are correct, the contract for the Services will be confirmed by text message (SMS).

5. The confirmation message will specify delivery details including the approximate delivery time specified and confirm the price of the Services ordered.

6. If there is no delivery capacity, we will also let you know by text message (SMS) or phone call.

7. Our business hours are 10 AM to 8 PM from Monday to Saturday

Section3: Delivery

1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering. All the goods are transported in the specified time as agreed by the delyGO team and the customer.

2. If delivery is done by the delivery partners, it is their sole responsibility to provide service in a timely manner.

3. In the case delivery is done by delyGO or a third party delivery partner assigned by delyGO, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by DelyGo in either case.

4. In case of a late delivery, the delivery charge will neither be voided nor refunded by delyGO.

5. All risk in the Goods shall pass to you upon delivery.

6. If you fail to accept delivery of Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

7. You must ensure that at the time of delivery of Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

8. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you place your order and arrange for cancellation of the order or delivery to an alternative delivery address.

Section4: Pricing and Payment Method

1. All prices listed on the Website are correct at the time of publication and have been input accordingly; while we give great care to keep them up to date, the final price charged to can change at the time of delivery based on the effort taken to provide service. We also reserve the right to alter the Services available on the Website.

2. All prices for delivery by delyGO or a third party provider assigned by delyGO listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future.

3. The total price for Services ordered, including delivery charges and other charges, will be informed once your order is confirmed. Full payment must be made for all the Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card.

4. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.

Section 5: List of Goods not carried by usWe regret that we cannot carry any of the following items:

13. Indian postal articles such as stamps and articles like Coins, Banknotes, Currency notes, Sodexo or securities of any kind payable to bearer, traveler’s cheque, Gambling devices & lottery tickets.

14. Pornographic material

15. Passport

16. Dry ice used for packaging or temperature control

Section6: Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to support@delygo.in

Section7: Limitation of Liability

1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether expressed or implied, relating to fitness for purpose, or accuracy.

2. By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website.

3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

4. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

5. If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.

6. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any services purchased from us.

7. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

8. In the event delyGO has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, DelyGo may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, DelyGo reserves the right to seek compensation from any and all violators.

9. Offers are subject to DelyGo's discretion and may be withdrawn at any time and without notice.

Section8: General Terms

1. All prices are in Indian Rupees. GST is included where indicated.

2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.

3. We may alter or vary the Terms and Conditions at any time without notice to you.

4. Payment must be made either at the time of ordering the Services from us by credit card or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.

5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality.

6. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.

7. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

8. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

9. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of India.

10. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

11. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the India Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

PRIVACY POLICY

delyGO collects e-mail addresses and other contact details of people who register at our website and send us e-mail. The information we collect is not shared with or sold to others except under the certain circumstances and which your use of the Service is deemed to provide to us a valid consent to disclose the following:
In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of delyGO’s terms of use, or as otherwise required by law.
We share information about our Members with third parties, such as advertisers or partners, for marketing and promotional purposes. However, except as otherwise delyGO does not rent, sell, or share personal information about you with other companies.
delyGO uses your information on a cumulative basis to help operate our web sites and enhance our web sites design, improve our content, our services and usability.
We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new Services, and special offers.
We always use a secure connection when collecting personal financial information from you. However, no data transmission over the Internet can be guaranteed to be 100% secure.
Your delyGO’s account is password-protected and you are free to create further users and user groups to whom you shall assign Usernames and Passwords, so only you and those you designate can access it and view the member information relevant to your account.
Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information.
delyGO reserves the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

TERMS OF USE

These terms of use is an electronic record in the form of an electronic contract formed under the information technology act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. These terms of use does not require any physical, electronic or digital signature.
This document is published and shall be construed in accordance with the provisions of rule 3 (1) of the information technology (inter guidelines) rules, 2011 prescribed under information technology act, 2000 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of the website.
These terms of use is a legally binding document between ocrl technologies private limited and user (both terms defined below). These terms of use will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between ocrl technologies private limited and user for the use of the website (defined below).
Please read these terms of use carefully. By using the website, you indicate that you understand, agree and consent to these terms of use. If you do not agree with the terms of these terms of use, please do not use this website. You hereby provide your unconditional consent or agreements to ocrl technologies private limited as provided under section 43a and section 72a of information technology act, 2000.
These Terms of Use of the website located at the URL www.delygo.in, mobile sites or mobile application (“Website”) is between OCRL Technologies Private Limited (“OCRL Technologies Private Limited” or “We” or “Us” or “Our"), a company incorporated under the Companies Act, 2013 with its registered office at Unit No. 101, First Floor, Property No 2/2, East Street, 1st Cross, Bheemanna Garden, Akkithimmanahalli, Bangalore - 560027, India and the guest users or registered users of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which OCRL Technologies Private Limited offers You access to the Website and such other services as are incidental and ancillary thereto ("Services").
These Terms of Use is a contract between You and OCRL Technologies Private Limited. These Terms of Use shall be read together with the Privacy Policy or other terms and condition with all other notices, disclaimers, guidelines appearing on the Website from time to time (collectively referred to as "Agreement(s)") constitute the entire agreement upon which You are allowed to access and use the Website and avail the Services.

1) INTERPRETATION

I. Any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.

II. Headings and captions are used for convenience only and will not affect the interpretation of these Terms of Use.

III. Any reference to a natural person will, unless repugnant to the context, include his heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as OCRL Technologies Private Limited will, unless repugnant to the context, include its affiliates, successors and permitted assignees.

2) ELIGIBILTY

I. Only Users who are 18 years of age or older may use the Services. If you are under 18 years of age and you wish to download, install, access or use the Services, Your parents or legal guardian must acknowledge and agree to the Terms of Use. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use, You shall immediately discontinue its use.

II. OCRL Technologies Private Limited reserves the right to refuse access to use the Services offered if it is brought to OCRL Technologies Private Limited notice or if it is discovered that You are under the age of 18 years.

3) ACCOUNT REGISTRATION AND SECURITY

I. You may access and use the Website and the Services either as a registered user or as a guest user. However, not all sections of the Website and Services will be accessible to guest users.

II. Registered users: OCRL Technologies Private Limited makes certain sections of the Services available to You through the Website only if You have provided OCRL Technologies Private Limited certain required User information and created an account and a delyGO ID through certain log-in ID and password ("Account"). In the event You register as a User by creating an Account in order to avail of the Services provided by the Website, You will be responsible for maintaining the confidentiality and security of the Account, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify OCRL Technologies Private Limited of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. OCRL Technologies Private Limited cannot and will not be liable for any loss or damage arising from Your failure to comply with this section. You may be held liable for losses incurred by OCRL Technologies Private Limited or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential. You shall ensure that the Account information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account information for availing the Services is expressly prohibited. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or OCRL Technologies Private Limited has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, OCRL Technologies Private Limited has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website / Services (or any portion thereof).

III. Guest users: The Website also allows limited access to the Services for unregistered Users (also called as 'guest users'). Such users will be able to browse the Website.

4) SERVICES

I. OCRL Technologies Private Limited is an online platform inter-alia engaged in the business of providing an on-demand courier delivery services, same day delivery services, shipping & order management services and other similar services through its Website.

IV. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

V. Any information provided by You on this site shall not be misleading in any way;

VI. Use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website;

I. We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these Terms of Use, and, as between You and Us, You hereby assume all risk of harm or injury resulting from any such lack of compliance.

II. You acknowledge that when You access a link that leaves the Services, the site You will enter into is not controlled by Us and different terms of use and privacy policy may apply. By assessing links to other sites, You acknowledge that We are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Services, although we are under no obligation to do so.

7) PROMOTIONS, DISCOUNTS AND COUPONS

I. OCRL Technologies Private Limited reserves the right to offer the discounts/promotional offers to any Users of its own choice and shall not be held liable to any User for not offering the same. The discounts/offers have been made available at the sole discretion of OCRL Technologies Private Limited and are subject to change / amendment / modification from time to time. OCRL Technologies Private Limited at its sole discretion may at any time discontinue the discounts/offers without assigning any reasons or without any prior intimation whatsoever. The participation in discounts/offers is entirely voluntary and it is understood, that the participation by the User shall be deemed to have been made on a voluntary basis.

8) COMMUNICATIONS
When You use the Website or send emails or other data, information or communication to Us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us. We may communicate with You by email or by such other mode of communication, electronic or otherwise.

9) RIGHT TO USE TRADE MARK / LOGOS
Nothing contained in these Terms of Use constitutes a license in favour of the User to use trademarks, service marks or logos and/or any other marks, owned by OCRL Technologies Private Limited that may be reflected on the Website ("IPR"). Any use by User of IPR will be only with the prior written permission from Us. You acknowledge that We are the sole and exclusive owner of Our respective IPR’s and agree that You will not contest the ownership of the said IPR’s for any reason whatsoever.

10) NO WARRANTIES
The Website and the Services are provided on an "as is" basis. We do not make any other representations or warranties of any kind, express or implied, including without limitation that the Website or the Services will meet Your requirements, will always be available, accessible, uninterrupted, timely, secure, or operate without error.

11) APPLICABLE LAW AND ALTERNATE DISPUTE RESOLUTION
This agreement will be subject to and governed by the laws prevalent in India.
The courts in city of Bengaluru shall have exclusive jurisdictions to the provisions of this Agreement.
Any controversy or claim arising out of or relating to this Agreement, or breach thereof, the Parties shall meet to endeavour to arrive at an amicable resolution within seven (7) days of the dispute having arisen.
If the Parties should fail to arrive at such a resolution within a period of sixty (60) days from the commencement of amicable resolution then matter shall be submitted to arbitration under the prevailing provisions Arbitration and Conciliation Act, 1996, or the relevant laws of arbitration prevalent in India at the time of the dispute. The Parties shall mutually appoint a sole arbitrator who shall preside over the arbitration proceedings. The seat and venue of the arbitration proceedings shall be Bengaluru. The proceedings shall be held in English language only. The Arbitral award shall be in writing and, unless all the Parties agree otherwise, shall state the reasons upon which it is based. The award shall be final and binding on the Parties. The award may include an award of costs, including reasonable attorney’s fees and disbursements. Each party shall pay its own costs and expenses incurred in connection with arbitration proceedings.

12) INDEMNITY
You shall indemnify and hold harmless OCRL Technologies Private Limited, its owner, licensee, affiliates (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms of Use, Privacy Policy and other terms and conditions, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

13) LIMITATION OF LIABILITY
In no event shall OCRL technologies private limited be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

14) UPDATES
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. We suggest that You regularly check these Terms of Use to apprise Yourself of any updates. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

15) SEVERABILITY
If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

16) NON-ASSIGNMENT
You shall not assign or transfer or purport to assign or transfer the contract between You and Us to any other person.

17) GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the courts at Bangalore, India.

18) GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

DISCLAIMER

This disclaimer will be applicable to any person visiting or accessing www.delygo.in website or any benefit accepting this agreement related to the services provided herein. Www.delygo.in does not have any method to assess or verify the varacity of benefit or third party services or any product purchased through benefit online stores hosted by www.delygo.in. Www.delygo.in makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, services or products included on this site, or the services will meet your requirements, will always be available, accessible, uninterrupted, timely, secure, or operate without error; that the information, content, materials, or products included on the site will be as represented by sellers, available for sale at the time of purchase, lawful to sell, or that sellers or buyers will perform as promised;

To the full extent permissible by applicable law, www.delygo.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Www.delygo.in does not warrant that the site, its servers, or email sent from www.delygo.in are free of virus or their harmful components. Www.delygo.in will not be liable for any damages of any kind arising from the use of this site, service, including, but not limited to direct, indirect, incidental, punitive and consequential damages. You expressly agree that your use of this site is at your sole risk.

Delivery & Cancellation Policy

Pick-up & Delivery Policy:

1. Orders received before 11:30 AM will be picked up and delivered on the same day.

2. Orders received post 11:30 AM but before 4:00 PM will be picked up on the same day and will be delivered next business day.

3. Orders received post 4:00 PM will be picked up and delivered next business day.

4. For on-demand courier, orders received before 3:00 PM will be picked up and shipped on the same day. If order is received post 3:00 PM, it will be picked up and delivered on the next business day.