Case Study: The Commercial Vehicle Show

Faced with bringing registration services in-house, the team at The CV Show were stumped. Luckily RegBox had the solution. The CV Show Director, Robert Skelton, explains…

Attended by over 22,000 visitors, The Commercial Vehicle Show is the largest, most diverse and best attended road transport and logistics event in Britain. In 2014, the team were left in a tight spot after their existing registrations supplier withdrew their services. With no in-house experience of registrations, the team needed to find a new supplier who could take the task off their hands.

“After 2014, the company who used to do registrations for us said they could no longer provide the service, as it wasn’t part of their core offering,” explains Robert Skelton, Director of The Commercial Vehicle Show. “The problem was, when we took the event organisation in house, we found that we didn’t actually know anything about registration processes – we were basically a bit stumped.”

The show needed:

Visitor online registration

Media online registration

Onsite registration: 30 terminals over four entrances

Attendance scanning

40+ staff

Exhibitor scanner services

Three companies tendered for the project, but it was RegBox who stood out as the best option for The Commercial Vehicle Show team.

“It was their willingness to help and answer our questions,” says Robert. “RegBox really simplified the process and took it out of our hands.”

Now, after three years of using RegBox, Robert and his staff still feel that they can talk to the RegBox team about anything they need to. “No matter how silly our questions might seem, RegBox are happy to answer them. Whatever queries come up – about any part of the process – they are on hand to explain it to us.”

For Robert and his team, RegBox’s high level of customer interaction bridged the gap between taking care of registrations and keeping the team in the loop with what they needed to know.

But it’s not only The Commercial Vehicle Show team who have noticed the impact RegBox has had. “Our feedback from our visitors has been brilliant,” says Robert. “We’ve had people comment on what a professional registration service we have – not only the digital aspect but the ‘front of house’ hosts that are there on the day.”

“For a small team, I’d say the service RegBox offer is invaluable. It’s so much simpler to have it all in one place – from online marketing through to registration and reports. The delivery is always excellent.”

To find out more about how RegBox can support your team with registrations, online manuals, e-marketing and more, call us on +44 (0)845 612 3650 or contact us

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on our website. You can change or disable your cookies at any time through your browser settings.