Last week my computer shutdown then refused to boot. Solved by unplugging HDD starting up, shuting down restarting with HDD plugged in. Booted into safe mode and scanned for malware. Removed smad.exe. My computer recently did the same thing so it might not have been the problem. Is there a log or anything that I can look at to try and work out the problem?

and this next one came up multiple times:
The driver detected a controller error on \Device\Harddisk2\DR2.

Speedy Gonzales

10-09-2011, 05:47 PM

Is starforce installed (this for copy protection for games I think). I think prodrv06, prohlp02, prosync1 belong to starforce. sfhlp01 may also belong to starforce. Some sites say this is similar to a rootkit

icow

10-09-2011, 06:38 PM

Starforce was installed at one point, but the game didnt work so i uninstalled the game and presumably starforce as well. However I read online that some people have to manually remove entries after unistalling, would you know how i should go about this?

Speedy Gonzales

10-09-2011, 06:43 PM

Get tdsskiller and see if it finds the files / services for starforce. I dont think its that easy removing starforce (just uninstalling the game). Or get the file from here (http://www.onlinesecurity-on.com/protect.phtml?c=55)

icow

10-09-2011, 06:53 PM

Computer just turned off randomly when I tried to run the exe. On restart the exe ran fine and found no drivers.

icow

10-09-2011, 06:56 PM

Just shut down again, running in safe mode now.

Speedy Gonzales

10-09-2011, 06:57 PM

Sounds like its overheating or something then.. If it shuts down completely. Open the case and see if its full of dust or something. If its a desktop. If its crashing / rebooting. Something like a driver / file maybe causing it

icow

10-09-2011, 06:58 PM

Just looked in event viewer again. A sh*t load of errors at the top of the list. Is there an easy way that I can get them onto pf1?

There maybe too many to post all of them in here. Look in Google, to see what some of the errors mean. Altho I dont think that'll show you the cause (if its shutting down completely)

wainuitech

10-09-2011, 07:21 PM

Is that all there is ?????? :lol: ( kidding)

One of the problems looks like it may be is your browser
"The Computer Browser service depends on the Server service which failed to start"

Try resetting the default browser back to IE. Also go into msconfig and make sure every thing thats not needed is unticked to run on startup.

Assuming this is W7 click start, type in reli, open View reliability History -- look to see what the errors are - they may give better info than eventvwr

icow

10-09-2011, 07:26 PM

Ok will do that once I finish backing up all my stuff. Yes this is Win7. (64bit).

Speedy Gonzales

10-09-2011, 07:36 PM

Put teamviewer on it, and I'll have a look. And see whats in startup etc

icow

10-09-2011, 08:40 PM

@ Wanui: Did all of that and still the same problem.
@ Speedy: By the time i got teamviewer downloaded and installed it had turned itself off (again).
Is there a way that I can just reinstall windows over the top of itself, It appears to me that the OS is screwed up. Also the computer seems stable running other anything but windows. I might put the install dvd in and leave it running on the main menu for about 1hr and see if it shuts itself down again.

Speedy Gonzales

10-09-2011, 08:52 PM

Well I wouldnt try and reinstall windows over itself then. Or you may never get into windows again. Did you see if it was overheating if this is a desktop. Its shutting off for a reason

icow

10-09-2011, 08:54 PM

Yeah its a desktop. brand new case so has no dust. I put my hand on the heatsink and it was "warm" at best.

Speedy Gonzales

10-09-2011, 08:56 PM

Could be a bung PSU. Try another if you have one. Did you build it?? If you did did you plug all the plugs in?? (ie: The ATX 12v )?

icow

10-09-2011, 09:07 PM

Yeah I built it myself. All the connections are plugged in. I traced some of the drivers that where causing the errors back to turecrypt and lcd studio. I have uninstalled both programs.

EDIT: Upon closer looking I found that one of the PCI-E cables going to my gfx card was half plugged in. Windows seems to load faster now. I still get a small amount of lag in explorer just after startup. But overwise appears to be working better.

Speedy Gonzales

10-09-2011, 09:22 PM

Thats what the other files in post 3 belong to LCD Studio. The computer browser error maybe related to Wanarpv6. It has nothing to do with IE or any browser. It'll probably boot into safe mode but not normally

wainuitech

11-09-2011, 12:10 PM

The reason I mentioned the browser is not because of Wanarpv6 it was one of the other files that was listed, several people on different forums reset the browser and the problem went away. Either way something is causing a problem on startup - hence the error message.

Having the power plug not in correctly wouldn't be helping.

There are also MANY instances of the TCP/IP stack be corrupted and causing slow start ups along with many other reasons.

If its still doing it, simply running sfc /scannow may have some effect.

icow

11-09-2011, 04:27 PM

Shut itself down again. I thought I had the problem fixed. At least there is only 1 error this time:
The following boot-start or system-start driver(s) failed to load:
prodrv06
prohlp02
prosync1
sfhlp01

I looked in system32/Drivers? and none of these files are there. Is it possible that something on my computer is trying to find starforce stuff but starforce is no longer there? i.e. I uninstalled something which also removed the starforce drivers.

EDIT: All of these files can be found in the SysWOW64 folder.

icow

11-09-2011, 04:38 PM

There are also some errors about a network card and mse. There are also errors that talk about a shutdown being unexpected (no ****).
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x0619E083276A. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

Activation context generation failed for "c:\program files\microsoft security client\MSESysprep.dll".Error in manifest or policy file "c:\program files\microsoft security client\MSESysprep.dll" on line 10. The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

The server {DC0C2640-1415-4644-875C-6F4D769839BA} did not register with DCOM within the required timeout.

wainuitech

11-09-2011, 04:58 PM

The errors regarding the network card could be related to the previous post I made
There are also MANY instances of the TCP/IP stack be corrupted and causing slow start ups along with many other reasons.
To repair / rebuild that if you want Click HERE from MS (http://support.microsoft.com/kb/299357) this will remove any current settings (Static IP etc) and rebuild it back to default. A faulty TCP/IP stack WILL cause start up problems, and possible shutdowns.

Edited:All those errors in #23 are related to StarForce -- Seems the entries are still there, they will more than likely be in the registry.

Try running Ccleaner, on the left, Tools - Startup tab - see if you can locate the entries, if they are there disable them. If they are not there, then you can try this --- MAKE A RESTORE POINT -- run ccleaner / Registry- Scan for issues - remove anything it finds.

The restore point is in case it all turns to custard - you can put back the removed reg keys. Make sure you have either the W7 Install DVD, or a repair CD to run restore if required.

icow

11-09-2011, 05:24 PM

Did what the link said, ran CCleaner. Cleaned out all the crap in the reg. Will wait and see.

Speedy Gonzales

11-09-2011, 05:24 PM

This error I think, are the the ATI drivers, The server {DC0C2640-1415-4644-875C-6F4D769839BA} did not register with DCOM within the required timeout.

I wouldnt worry about this one. Did you run the starforce removal tool?

icow

11-09-2011, 05:25 PM

Yeah it detected nothing even though i can locate the files manually. The star-force website is down as well.

icow

11-09-2011, 08:34 PM

Still doing it. =(

icow

11-09-2011, 09:59 PM

Fixed hopefully. Got another sfcleaner and it got rid of the drivers.

EDIT: Spoke to soon.

icow

11-09-2011, 10:09 PM

No errors only a warning: The driver \Driver\WUDFRd failed to load for the device Root\SIDESHOW\0000. Which is linked to my keyboard (g15).

wainuitech

11-09-2011, 11:23 PM

See if this is of any help http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/WUDFRd-Error-Solution/td-p/620636

Digby

12-09-2011, 09:51 AM

The problem with this random crashing is
Is it hardware - eg overheating
Or is it some software clash ?

To my non technical mind if its over heating it is not gong to show up in an error log as the BIOS is designed to shut off when the temp reaches a certain level, - then BANG it just turns off.

I have been having this type of problem for the last few months.
It had been crashing once or twice a day at random
I though I had fixed it when I put my motherboard into another case with three fans.
Then it went for 3 weeks on 24/7 with no problem.
Until Saturday ! when it crashed twice.

I can't handle it anymore, so I am, going to buy a new motherboard and cpu and put this new system in another case.
I will also re-install Windows so will start with a clean slate.
(But of course I won't have found out what caused it)

dugimodo

12-09-2011, 10:43 AM

These things can be so hard to find, my flatmates PC has randomly restarted ever since it was built and refused all attempts to fix it. It's almost 2 years old now.
Have replaced or temporarily swapped:
Motherboard
PSU
Graphics card
Heatsink on the CPU (now running a larger one from a higher specced AMD CPU)
Reinstalled windows a few times

The motherboard made it better but didn't fix it, as did the graphics card. He runs it with the side off and a desktop fan blowing into which seems to make it fairly stable so it's definately heat related. If it was mine I'd keep going until it was fixed but he doesn't have the money or the motivation. I've decided either his CPU or RAM is faulty given that's all that has never been replaced.

Another friend of mine has upgraded his PC on the sly for years in the same old beige metal case so his wife won't notice, it has horrendous airflow and the PSU sits on top of the CPU cooler almost touching it and restricting half the fans airflow, it sits on the carpet sucking up dust, is never cleaned, and through 3 upgrades has been one of the most stable pc's I've seen.

Life is random.

icow

12-09-2011, 01:26 PM

Disabled the colour LCD slide show in device manager. After removing the starforce drivers the computer has only shut down by itself once or twice. Now I'm getting this more often:
Screen goes black fans go on full speed. Today windows informed me that it was in fact a BSOD.

Those are from 2010 according to the dates. Is the date / year on your system correct?

icow

14-09-2011, 08:40 PM

Yeah system date and time are right. I guess we just ignore that then...
Used driver sweeper. Installing new drivers now.

icow

14-09-2011, 08:46 PM

Also VMWARE seems obsessed with making PROGRAM FILES (X86) (X86) in my c drive.

Speedy Gonzales

14-09-2011, 08:48 PM

Pass dont use it. I used it once it ate C up lol. Even after I had uninstalled VM. I had to reformat to get my space back

icow

15-09-2011, 05:47 PM

Shutdown again. No errors. Going to start looking at hardware faults.

Speedy Gonzales

15-09-2011, 05:51 PM

So it just shutdown, no blue screens? Is automatically restarted unticked?

icow

15-09-2011, 06:43 PM

It never restarts itself. Its alls just like someone has turned the power off at the wall.

Speedy Gonzales

15-09-2011, 06:58 PM

Its either a PSU or mobo prob. It may even be a setting in the BIOS (you may have it on the wrong option somewhere)

icow

15-09-2011, 07:06 PM

*always.

What am I looking for in the bios?

dugimodo

16-09-2011, 07:51 AM

Get some temperature monitoring software perhaps and see what temps you are getting. Speedfan and realtemp are good ones.
Sudden shutdown is a feature of many motherboards when the CPU hits unsafe temperatures to prevent damage, but it has the potential to corrupt data and cause other issues as well.

Digby

16-09-2011, 09:12 AM

And I have read that if a CPU gets too hot too often it can damage it which will mean you will get more shutdowns.

icow

16-09-2011, 01:08 PM

I'm doubting it temprature. I can play games for hours on end and the computer has never shutdown during games. Running speed fan. Getting around 38 degrees cpu on idle/explorer. 51 in game.

Speedy Gonzales

16-09-2011, 01:48 PM

So, what mobo is this happening on?? One of the computers in your sig? And whats the model of the hdd thats youre using?

icow

16-09-2011, 02:42 PM

Computer in my sig the one with the 460GTX. HDD is a seagate barracuda 7200rpm drive. Motherboard is a Asus M4N68T (the one that doesn't support the x6 phenoms). I just rewired everything inside to check that I wasnt a loose wire. Running a prime95 now. Get a message from windows saying that the gpu driver kernel failed or something (test has been running for 2mins and have got the message twice). Does prime95 even do anything to the gpu? main purpose of running the test was to check if it was the cpu...

Speedy Gonzales

16-09-2011, 02:45 PM

Whats the model of the hard drive?... ST what? And what firmware is on it (its written on it)

icow

16-09-2011, 02:46 PM

ST325031 8AS

icow

16-09-2011, 02:52 PM

firmware is: CC38

Speedy Gonzales

16-09-2011, 03:01 PM

Update the hdd fw if you want. (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=213891) Its up to CC49 (Its the same firmware I used for this, but its not the same hdd). Download the file. Disable firewalls and AV programs. I would also kill UAC. Then wait for it to update the firmware, and wait for it to reboot. Thats if your hdd is the ST3250318AS

Sounds like these M4N68T mobos do have probs with ram (http://vip.asus.com/forum/view.aspx?board_id=1&model=M4N68T+V2&id=20110315022406648&page=1&SLanguage=en-us). Have you tested the ram with something like memtest?

icow

18-09-2011, 02:34 PM

I'm starting to think its the graphics card. It keeps black screening for about five seconds. Then comes back with a message that says the drivers crashed and recovered.

Speedy Gonzales

18-09-2011, 02:38 PM

One way to find out uninstall the drivers use driver sweeper. Remove the card, use another card

icow

18-09-2011, 05:46 PM

I don't have another pci-e graphics card on hand. So I might have to go to the integrated one thats on the mobo.