2444377- User Permission not coming to Onboarding

Symptom

Users are synced to Onboarding from BizX but i don't see their permission

When i login to Onboarding from BizX, i'm logged out of onboarding

Environment

Onboading all data center

Cause

System administrator permission will not be synced from outside of Onboarding.

If a user has 4 permission along with System Administrator permission, then all the permission of that user will be removed. None of the permission will come over to onboarding because the presence of System Administrator permission in RBP.

Resolution

You can remove the System Administrator permission in RBP or follow the below steps to exclude the System Administrator permission from the permission Sync report

How to add filters to Permission Sync file to remove the system administrator permission.

Login using the user id who has permission to edit the Permission sync file

Click Edit

Click on Filters

Click Refine Criteria

Under All columns -> Choose Role Information

Choose Role Name in the filters

Clcik "By Rule "

Click Add rule

Under Rule , Choose Not Equal to

Choose System Administrator and click Finish

You can verify the report , by running the report (Reporting --> AD Hoc Reports--> click the drop down in Permission Sync report name -> Run Report)