The Home Depot

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: agent, associate, call center specialist, client, customer care associate, customer service, intern, internship, phone, technical assistant

May 22, 2019

Full time

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: agent, associate, call center specialist, client, customer care associate, customer service, intern, internship, phone, technical assistant

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

May 21, 2019

Full time

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Position Purpose: At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it's like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail! The candidate will be generating ideas for exploratory analysis to shape future projects and provide recommendations for actions, leading the development of models and techniques to deliver personalized experiences for our customers, leveraging data to perform intensive analysis across all areas of our business to drive product development. This role will ensure that the analysis results drives next iteration of changes to product functionality on desktop, mobile web and mobile app platforms. He or She will be working with cross-functional teams and present findings to senior management to drive business decisions. Major Tasks, Responsibilities and Key Accountabilities: 50% - Establish scalable, efficient processes for large scale data analyses, model development and model implementation 30% - Design and develop algorithms and models to use against large datasets to create business insights 20%-Present analysis and resulting recommendations to senior management; Leverage data to present a compelling business case to optimize investments and operations NATURE AND SCOPE This position reports to Sr Manager, Data Science Online This position has no Direct Reports Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. ESSENTIAL SKILLS: Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience : 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Additional Qualifications: B.S. in Computer Science, Math, Engineering, Finance, or related quantitative field. Preferred Qualifications: - 2 years of experience in data mining and statistical analysis - Previous work experience in ecommerce - Experience with large-scale data analysis and a demonstrated ability to identify key insights from data to solve business problems Knowledge, Skills, Abilities and Competencies: - Ability to build scalable systems that analyze huge data sets and make actionable recommendations - Strong communication and data presentation skills - Ability to quickly adapt to new technologies, tools and techniques - Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet aggressive deadlines - Ability to work with technical and non-technical team members We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

May 21, 2019

Full time

Position Purpose: At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it's like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail! The candidate will be generating ideas for exploratory analysis to shape future projects and provide recommendations for actions, leading the development of models and techniques to deliver personalized experiences for our customers, leveraging data to perform intensive analysis across all areas of our business to drive product development. This role will ensure that the analysis results drives next iteration of changes to product functionality on desktop, mobile web and mobile app platforms. He or She will be working with cross-functional teams and present findings to senior management to drive business decisions. Major Tasks, Responsibilities and Key Accountabilities: 50% - Establish scalable, efficient processes for large scale data analyses, model development and model implementation 30% - Design and develop algorithms and models to use against large datasets to create business insights 20%-Present analysis and resulting recommendations to senior management; Leverage data to present a compelling business case to optimize investments and operations NATURE AND SCOPE This position reports to Sr Manager, Data Science Online This position has no Direct Reports Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. ESSENTIAL SKILLS: Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience : 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Additional Qualifications: B.S. in Computer Science, Math, Engineering, Finance, or related quantitative field. Preferred Qualifications: - 2 years of experience in data mining and statistical analysis - Previous work experience in ecommerce - Experience with large-scale data analysis and a demonstrated ability to identify key insights from data to solve business problems Knowledge, Skills, Abilities and Competencies: - Ability to build scalable systems that analyze huge data sets and make actionable recommendations - Strong communication and data presentation skills - Ability to quickly adapt to new technologies, tools and techniques - Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet aggressive deadlines - Ability to work with technical and non-technical team members We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: call center specialist, csr, customer service specialist, phone, platform support, representante de servicio al cliente, service agent, system support, technical assistant, technical support

May 21, 2019

Full time

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: call center specialist, csr, customer service specialist, phone, platform support, representante de servicio al cliente, service agent, system support, technical assistant, technical support

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: agente de servicio al cliente, call center associate, call center specialist, coordinator, customer care, phone, system support, technical assistant, technical support, telephone service representative

May 18, 2019

Full time

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: agente de servicio al cliente, call center associate, call center specialist, coordinator, customer care, phone, system support, technical assistant, technical support, telephone service representative

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

May 17, 2019

Full time

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: agent, call center, coordinator, customer care, customer service specialist, phone, platform support, service agent, service specialist, technical assistant

May 16, 2019

Full time

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: agent, call center, coordinator, customer care, customer service specialist, phone, platform support, service agent, service specialist, technical assistant

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: answer, call center, call center representative, clerk, customer service, customer service associate, customer service specialist, rep, technical assistant, tsr

May 15, 2019

Full time

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently. Associated topics: answer, call center, call center representative, clerk, customer service, customer service associate, customer service specialist, rep, technical assistant, tsr

Merchandising Execution Associates: All Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales. MEAs work in teams, with on-site supervision and provide service to multiple departments in the store. Their focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Typical schedule is Monday-Friday, No Weekends Full Time and Part Time positions Day Team Merchandising Execution Associates (MEAs) spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience. Typically, 20% of their time is spent executing special projects designed to improve how products are displayed to the customer and to our suppliers needs. Typical schedule is Monday - Friday and typically service a single store location. Full Time and Part Time positions Night Team Merchandising Execution Associate(MEAs) spend approximately 80% of their time executing specific projects that introduce new items and conducting category resets to enhance the customer experience. Typically, 20% of their time is spent building displays and fixtures while utilizing basic hand tools in addition to refreshing display material/signage/brochures. Some general bay maintenance will occasionally be required. Night MEAs may be on a traveling team typically service multiple stores typically within a 30-mile radius. Mileage reimbursement is available for travel positions and must have reliable transportation with a valid driver's license and insurance. Typical schedule is Monday- Thursday, 10 hour shifts Full Time and Part time position Merchandising Services Specialists: Merchandising Services Specialists are responsible for implementing company standards for appearance and arrangement and ordering of merchandise. Plans and coordinates merchandise flow-through. Responsible for servicing and maintaining all assigned locations according to a set weekly visitation schedule. Typical schedule is Monday - Friday Full Time and Part Time positions

May 15, 2019

Full time

Merchandising Execution Associates: All Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales. MEAs work in teams, with on-site supervision and provide service to multiple departments in the store. Their focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Typical schedule is Monday-Friday, No Weekends Full Time and Part Time positions Day Team Merchandising Execution Associates (MEAs) spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience. Typically, 20% of their time is spent executing special projects designed to improve how products are displayed to the customer and to our suppliers needs. Typical schedule is Monday - Friday and typically service a single store location. Full Time and Part Time positions Night Team Merchandising Execution Associate(MEAs) spend approximately 80% of their time executing specific projects that introduce new items and conducting category resets to enhance the customer experience. Typically, 20% of their time is spent building displays and fixtures while utilizing basic hand tools in addition to refreshing display material/signage/brochures. Some general bay maintenance will occasionally be required. Night MEAs may be on a traveling team typically service multiple stores typically within a 30-mile radius. Mileage reimbursement is available for travel positions and must have reliable transportation with a valid driver's license and insurance. Typical schedule is Monday- Thursday, 10 hour shifts Full Time and Part time position Merchandising Services Specialists: Merchandising Services Specialists are responsible for implementing company standards for appearance and arrangement and ordering of merchandise. Plans and coordinates merchandise flow-through. Responsible for servicing and maintaining all assigned locations according to a set weekly visitation schedule. Typical schedule is Monday - Friday Full Time and Part Time positions

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

May 14, 2019

Full time

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

May 13, 2019

Full time

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

May 12, 2019

Full time

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

May 12, 2019

Full time

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Position Purpose: Warehouse associates are an essential part of The Home Depot s distribution network. They load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment. They safely operate forklifts or other machinery in order to complete tasks such as loading, unloading, sorting, staging, and transporting products. These positions include General Warehouse Associate and General Warehouse Associate II.

May 12, 2019

Full time

Position Purpose: Warehouse associates are an essential part of The Home Depot s distribution network. They load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment. They safely operate forklifts or other machinery in order to complete tasks such as loading, unloading, sorting, staging, and transporting products. These positions include General Warehouse Associate and General Warehouse Associate II.

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

May 09, 2019

Full time

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

Merchandising Execution Associates: All Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales. MEAs work in teams, with on-site supervision and provide service to multiple departments in the store. Their focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Typical schedule is Monday-Friday, No Weekends Full Time and Part Time positions Day Team Merchandising Execution Associates (MEAs) spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience. Typically, 20% of their time is spent executing special projects designed to improve how products are displayed to the customer and to our suppliers needs. Typical schedule is Monday - Friday and typically service a single store location. Full Time and Part Time positions Night Team Merchandising Execution Associate(MEAs) spend approximately 80% of their time executing specific projects that introduce new items and conducting category resets to enhance the customer experience. Typically, 20% of their time is spent building displays and fixtures while utilizing basic hand tools in addition to refreshing display material/signage/brochures. Some general bay maintenance will occasionally be required. Night MEAs may be on a traveling team typically service multiple stores typically within a 30-mile radius. Mileage reimbursement is available for travel positions and must have reliable transportation with a valid driver's license and insurance. Typical schedule is Monday- Thursday, 10 hour shifts Full Time and Part time position Merchandising Services Specialists: Merchandising Services Specialists are responsible for implementing company standards for appearance and arrangement and ordering of merchandise. Plans and coordinates merchandise flow-through. Responsible for servicing and maintaining all assigned locations according to a set weekly visitation schedule. Typical schedule is Monday - Friday Full Time and Part Time positions

May 08, 2019

Full time

Merchandising Execution Associates: All Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales. MEAs work in teams, with on-site supervision and provide service to multiple departments in the store. Their focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Typical schedule is Monday-Friday, No Weekends Full Time and Part Time positions Day Team Merchandising Execution Associates (MEAs) spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience. Typically, 20% of their time is spent executing special projects designed to improve how products are displayed to the customer and to our suppliers needs. Typical schedule is Monday - Friday and typically service a single store location. Full Time and Part Time positions Night Team Merchandising Execution Associate(MEAs) spend approximately 80% of their time executing specific projects that introduce new items and conducting category resets to enhance the customer experience. Typically, 20% of their time is spent building displays and fixtures while utilizing basic hand tools in addition to refreshing display material/signage/brochures. Some general bay maintenance will occasionally be required. Night MEAs may be on a traveling team typically service multiple stores typically within a 30-mile radius. Mileage reimbursement is available for travel positions and must have reliable transportation with a valid driver's license and insurance. Typical schedule is Monday- Thursday, 10 hour shifts Full Time and Part time position Merchandising Services Specialists: Merchandising Services Specialists are responsible for implementing company standards for appearance and arrangement and ordering of merchandise. Plans and coordinates merchandise flow-through. Responsible for servicing and maintaining all assigned locations according to a set weekly visitation schedule. Typical schedule is Monday - Friday Full Time and Part Time positions

Merchandising Execution Associates: All Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales. MEAs work in teams, with on-site supervision and provide service to multiple departments in the store. Their focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Typical schedule is Monday-Friday, No Weekends Full Time and Part Time positions Day Team Merchandising Execution Associates (MEAs) spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience. Typically, 20% of their time is spent executing special projects designed to improve how products are displayed to the customer and to our suppliers needs. Typical schedule is Monday - Friday and typically service a single store location. Full Time and Part Time positions Night Team Merchandising Execution Associate(MEAs) spend approximately 80% of their time executing specific projects that introduce new items and conducting category resets to enhance the customer experience. Typically, 20% of their time is spent building displays and fixtures while utilizing basic hand tools in addition to refreshing display material/signage/brochures. Some general bay maintenance will occasionally be required. Night MEAs may be on a traveling team typically service multiple stores typically within a 30-mile radius. Mileage reimbursement is available for travel positions and must have reliable transportation with a valid driver's license and insurance. Typical schedule is Monday- Thursday, 10 hour shifts Full Time and Part time position Merchandising Services Specialists: Merchandising Services Specialists are responsible for implementing company standards for appearance and arrangement and ordering of merchandise. Plans and coordinates merchandise flow-through. Responsible for servicing and maintaining all assigned locations according to a set weekly visitation schedule. Typical schedule is Monday - Friday Full Time and Part Time positions

May 07, 2019

Full time

Merchandising Execution Associates: All Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales. MEAs work in teams, with on-site supervision and provide service to multiple departments in the store. Their focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Typical schedule is Monday-Friday, No Weekends Full Time and Part Time positions Day Team Merchandising Execution Associates (MEAs) spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience. Typically, 20% of their time is spent executing special projects designed to improve how products are displayed to the customer and to our suppliers needs. Typical schedule is Monday - Friday and typically service a single store location. Full Time and Part Time positions Night Team Merchandising Execution Associate(MEAs) spend approximately 80% of their time executing specific projects that introduce new items and conducting category resets to enhance the customer experience. Typically, 20% of their time is spent building displays and fixtures while utilizing basic hand tools in addition to refreshing display material/signage/brochures. Some general bay maintenance will occasionally be required. Night MEAs may be on a traveling team typically service multiple stores typically within a 30-mile radius. Mileage reimbursement is available for travel positions and must have reliable transportation with a valid driver's license and insurance. Typical schedule is Monday- Thursday, 10 hour shifts Full Time and Part time position Merchandising Services Specialists: Merchandising Services Specialists are responsible for implementing company standards for appearance and arrangement and ordering of merchandise. Plans and coordinates merchandise flow-through. Responsible for servicing and maintaining all assigned locations according to a set weekly visitation schedule. Typical schedule is Monday - Friday Full Time and Part Time positions

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

May 04, 2019

Full time

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

May 04, 2019

Full time

Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

May 04, 2019

Full time

Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.