Data Protection

We think personal data is something which should not be given away. If you have any questions
relating the storage and handling of data, please ask us. Next, you find our position regarding
some most important questions:

I never heard of J-M-S - why should I trust you?

If you don't know us, then all we can do is provide you with proveable facts.
Then you can make up your mind, and use these facts as criteria for other internet mail
order companies in the future as well. Trusting unknown people is a general problem in the internet
world.

Our company Jochen Merz Software is trading in the IT-business since 1984,
which is
a very long time for this kind of business in general. You can be sure that companies which are interested in
just making fast money do not survive for so many years.

Credit card companies do not work together with companies which cheat on their
customers (especially not mail-order companies).

This is underlined by the fact, that we are able to charge our customers' credit
cards in various currencies: EURO, US$, British Pounds, Canadian $, Yen and
many more - quite exceptional!

We can also charge the accounts of our German customers directly - this is a method
which banks only offer to reliable companies

And - the number of shareware authors who use our services is growing. Have a look at the
support page to see which authors use our services. They don't want their names to be related
to an unreliable company. What else can be better than references of satisfied customers.

Our main aim is to provide fast and reliable services to our customers (both end-users and
shareware authors). You can be sure that we try to do our best to keep our very good reputation.

Credit Cards and the Internet

We have every credit card transaction authorized by our Online
Merchant Service, and they
contact your bank to get authorization. If a card is blocked, stolen, or tracked down as being
used in an unusual manner, no authorization is given. We then contact the customer to
ask his bank for permission. This happens rather often - the banks are very sensitive regarding
credit card fraud - and so are we.

But we do not want to persuade you to send your card details via internet if you don't like
this idea: just fax it or send us a letter.

Treatment of stored customer Data

Personal data will not be used (and, of course, not be abused!) by us. The data will not
be passed or sold to other people, not be used for any statistical researches or whatever.
The only reason for us to store the data is to be able to pass it to the author (so that
he knows about the registration) and to be able to trace the way of payment in case
problems appear. We don't want our private data to be seen abused or stored somewhere, and
we always treat customers the way we want to be treated - with great care.