This will also help us to reduce the number of hospital appointments
wasted because patients do not turn up. If these appointments had been re-used then the hospital would have almost no waiting time.

After listening to the views of patients, this is how the system will
work:

If you see this number 0114 271 5452 on your phone this is a call from our automated system

If we have a mobile number for you, the automatic system will try this number every 1½ hours from 9.30am - 5pm until it receives an
answer.

If it hasn’t received an answer it will then try your landline every 45
minutes between 6.00pm - 8.15pm. If still no reply it will finally send you a text message asking you to contact the hospital to confirm you still wish to attend your appointment.

If we don’t have a mobile number for you, the automatic system will call your landline every 1½ hours from 9.30am - 5pm until it receives an answer. If it doesn’t get an answer it will then try again every 45 minutes from 6pm - 8.15pm.

As soon as you answer the call you will be asked to confirm your name. Answer yes or press the appropriate key on the keypad, the system will then confirm the location date and time of your appointment, it will then ask if you plan on attending the appointment. Please answer yes or no.

If you answer yes the system will repeat your response and thank you.
If you answer no it will ask if you would like to cancel or rebook the
appointment, if you wish to rebook the system will say the hospital
will be in contact to rearrange the appointment.

If you want to opt out of receiving our automated outpatient appointment calls, please let the clinic staff know and you will not receive them in the future.

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Additional Information

Never miss an appointment

How to register for the reminder system

We will contact you through the reminder system if they have your contact details. You can help us by making sure your GP includes your contact details such as your address and telephone number on your referral letter. You can also help by checking at the hospital when you visit that your details are correct, that way if you have to return at a later date they will be able to contact you through the system.

This site uses automatic translation software provided by Google. The Trust cannot verify its accuracy and you should not rely on the information translated. If you have a query, please contact the Patient Advice and Liaison team or your doctor/nurse.