What happens if I miss my delivery?

All our deliveries require a signature. If you miss your delivery, the courier will attempt to deliver to a neighbour. If unsuccessful, the courier will leave a card informing you that a delivery has been attempted along with information about what happens next.

Can I cancel or edit my order?

Unfortunately, once your order is placed we are unable to make any amendments. Please post your item to us for a refund. For more information about returning your item, please visit our
Returns and Refunds page.

I live in a VAT exempt area; how do I get the VAT removed from my order?

If you live in one of these areas, such as the Channel Islands, the VAT is automatically removed during the checkout process. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK and subsequently taken abroad.

I’ve made an error on my order, how can I change it?

Unfortunately, we cannot amend an order after it has been placed. Please post your item to us and we will issue a refund. For more information about returning your item, please visit our Returns and Refunds page.

I received a faulty item, what do I do next?

Returns & Refunds

How do I return an item?

We want to make shopping with us as easy as possible. If you’re unhappy with a purchase, return the unused product in its original packaging and with all labels attached, within 30 days for a full refund. If you choose to return your item(s) to one of our stores, please ensure you take your confirmation email with you in order to receive the correct refund. Orders paid via PayPal or Amazon Pay can only be refunded by sending your item(s) back to our distribution centre. Alternatively, we can issue a credit or exchange in store. For full details on how to return your purchase, please visit our Returns and Refunds page.

I returned an item, has it arrived yet?

We aim to process returns within a day of receiving an item and will contact you immediately by email to confirm. If you have not heard from us within three working days of the expected delivery date at our warehouse, please contact us or your chosen delivery courier.

How do I use a gift voucher?

Contact Us

Please note that we require all orders to be placed online, as no telephone orders are accepted. This allows you to order in an enhanced security environment, and by setting up an account it will mean ordering in the future will be even quicker!

Contact us:

All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you via email at aftersales@onlinegolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible by sending us an email at aftersales@onlinegolf.co.uk

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) Monday to Friday and Bank Holidays by e-mailing aftersales@onlinegolf.co.uk

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.