#contactcenterworld, @NewVoiceMedia, @EposNowNewVoiceMedia, a global provider of cloud technology, announced that Epos Now has transformed its customer experience with its ContactWorld for Service solution. Since deployment, the independent electronic point of sale (EPOS) supplier, has experienced growth, and calls have increased.

Jacyn Heavens, CEO of Epos Now, explains, "We wanted our staff to be able to go to one place rather than jump between different systems. Once we deployed Salesforce, NewVoiceMedia’s cloud solution ContactWorld for Service was the answer for our customer contact platform as it integrates seamlessly with the CRM software. We now benefit from a complete record of customer activity and detailed reporting".

Heavens adds, "NewVoiceMedia and Salesforce have helped us to cut down on repeated and wasted work with vastly improved processes and systems, and our ability to report on everything allows us to keep focused on our day-to-day activities, while also making longer-term strategic changes".

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Jonathan Gale, CEO, NewVoiceMedia, comments, "It’s great to see how significantly Epos Now has been able to transform its customer experience and business efficiencies with ContactWorld and Salesforce. Not only have we provided the company with a reliable and feature-rich customer contact solution, but the technology is completely flexible and scalable and will continue to support Epos Now throughout its rapid growth this year and in the future; while reducing its capital investments".#contactcenterworld, @NewVoiceMedia, @EposNow

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