Warranty

Solaire Gas Grills come with a Limited Lifetime warranty to the original purchaser that covers the structural integrity of the exterior and interior body parts and stainless steel grilling grids. Solaire Gas Grills warrants all grill components to the original purchaser to be free of factory defects in material and workmanship for a period of 1 year from the original date of purchase. This does not apply if the unit was subject to other than normal household use. All repair labor and replacement parts for one year from date of original purchase, for parts found to be defective due to materials or workmanship. This does not apply if the unit was subject to other than normal household use, nor does it include changes in finish appearance. Limited lifetime warranty to the original purchaser covers the main infrared grill burners. This does not apply if the burners were subject to other than normal household use, exposed to moisture, abused or misused. Failure to perform the after use burn-off period may result in clogged ports, which is not covered by the warranty. Two years warranty to the original purchaser covers the electronic ignition system, excluding batteries. When used in a multi-user setting (apartment complexes, multi-family dwelling complexes, schools, hotels, fire stations, police stations, etc.), Solaire warrants this grill to be free from defects in material and workmanship for a period of six (6) months from the original date of purchase. This multi-user warranty excludes restaurants and settings where grill usage is primarily commercial.

Freight Delivery Details

The Shipping Company will call you at the phone numbers you provided to schedule the delivery of your package.

The Shipping Company will deliver your package and you or someone over the age of 18 must be present at the time of delivery to inspect and sign for your package.

At the time of delivery inspect your package for visible damage, if there is visible damage refuse the package and contact us at 1-877-743-2269.

If you fail to be present at time of your scheduled delivery, you will be charged for shipping.

If there is no visible damage, sign for your package and inspect it for concealed damage, if there is concealed damage contact us at 1-877-743-2269.

We recommend having an extra person or dolly to help move your package.

Free Shipping on orders over $249

Ship your entire order to your home for free, especially the big stuff!

$6.95 Flat-Rate Shipping

Anything under $249 ships at one low price. If your order increases, your shipping stays the same!

45 Day “No Hassle” Returns

We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).

No Restocking Fee

Most companies charge a 15% or more restocking fee. We think that is wrong.*

Shared Shopping Cart

One shared shopping cart lets you shop across our family of sites and reach free shipping faster.

Canada Orders

We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder.Please call 1-877-743-2269 for more information.

†Not all items qualify for our Simple Shipping program.

*This flat rate or free shipping policy applies to products shipped via standard shipping to locations in the contiguous 48 states. BBQGuys.com reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb-side delivery and lift gate service. If special considerations are required for curb-side delivery (ex: hard to reach areas such as Martha’s Vineyard or a rooftop condo, etc), these special considerations will be an additional fee and are not included in standard shipping. Our Simple Shipping Policy does not apply to items that require you to call for pricing, as these sometimes require special delivery considerations.

45 Day No Hassle Returns

We want you to love what you buy! But if you don’t, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 45 days of delivery for a refund (minus the original and return shipping costs incurred by BBQGuys.com). Naturally, if your return is because of our error, you are not responsible for any shipping costs.

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced.

If your return will be coming back via freight truck, we will require you to provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.

To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.

Important information about refund eligibility:To be eligible for a “No Hassle Return,” items must be returned within 45 days of delivery in “Like New” condition. “Like New” condition is when a returned item is unused, unassembled, and has been returned in the original packaging.

Full refunds do not apply to certain items, including clearance items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”

The costs of return shipping are deducted from your refund or merchandise credit.

In many cases, refunds are not processed until the item has been inspected by us in our warehouse.

Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.

In many cases, refunds are not processed until the item is inspected upon return delivery.

BBQGuys.com reserves the right to refuse a refund on a returned item if:

The item that has been returned does not match the original item shipped to the customer.

The returned item is missing parts or the original product’s packaging.

The item was damaged during the return shipment due to improper or insufficient packaging.

The item being returned has been obviously heavily used (such as significant charcoal buildup inside a grill).

The item has been assembled in a way that would impede proper packaging for return shipping.

In exchange situations, there are TWO options:

If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then return the original item and we’ll refund you for the original once we’ve received it back to our warehouse in “Like New” condition.

If you can wait a little longer, return the original item and once we’ve received it back to our warehouse in “Like New” condition, we’ll refund you for that purchase, then have you purchase the replacement on a new order and we’ll ship the replacement as soon as possible.

Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim as previously listed here. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.

Feel free to use our simple online form to obtain a Returns Authorization Number (also known as an RMA number) and let us walk you through our 45 Day No Hassle Returns process.

Customer Safety & Security

All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

Also, our site is checked daily to verify the security of our site and your transactions.

Solaire Gas Grill Review

Things To Love:
Much like a muscle car, Solaire grills are built tough and offer solid performance. They have a heavy-gauge, durable welded stainless steel construction and
double lined hood which protects the grill and holds in heat better. Solaire grills perfectly demonstrate the Benefits of Infrared
cooking. The rapid 3 minute preheat is just one of the ways that the grill maximizes the ease, efficiency, and precision of grilling with infrared. Not only will your food cook faster with infrared,
but it will also retain more moisture. The reason for this is because conventional burners heat your food with the movement of hot air, which can eventually dry out the food. Infrared burners, on the other hand, produce direct radiant heat, which reduces the amount of hot air moving past the food.

Solaire's stainless steel cooking grids are "v-shaped", and collect grease and drippings as you cook. The heat from the burners vaporizes most of the drippings, adding moisture and flavor into your food. The rest of the drippings are channeled away from the heat, which helps reduce flare-ups.

Solaire also has versatile burner configurations. You can choose a ceramic infrared burner, a stainless steel "convection" burner, or a combination of the two. Ceramic infrared burners
produce extremely high searing heat. This style of burner is often found in high quality restaurants (infrared burners are great for getting those sear lines on steaks that everybody
loves). You can also have both burner options at once, which they call "Infravection."

Solaire also has a solid lifetime warranty on stainless steel construction, burners, and v-grilling grids. Solaire has a good reputation and they stand behind their products
with a good warranty.

Things To Consider:
While Solaire's infrared burner produces an extreme amount of heat, it doesn't reach low temperatures easily. If grilling on low temperature is important to you, you may want to consider either an Infravection model, so that you can reach lower temperatures on the conventional side of the grill, or adding the BBQ tray in order to diffuse some of the high heat before it reaches the food. Solaire also doesn't have any internal or control panel lighting, which can come in handy if you grill at night.

You'll Like This Grill If:
You want twice the flavor in half the time. Solaire's 3 minute preheat and its ability to retain moisture in food means that you'll be able to quickly grill restaurant-quality food, even on busy weeknights. Join the infrared revolution!

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I have been ordering from BBQ Guys around 5 years - they have consistently provided wonderful service and the people on the phones have always been warm, friendly and patient - I mostly order online but every now and then you need a live person and these folks are the best - totally 5 STARS!

We have been working with BBQ Guys to finish our new outdoor kitchen. Seda did great work explaining everything to us and helping us select just the right equipment at just the right price. He is a real credit to your business.

I ordered an outdoor refrigerator and a Primo XL cooker from the BBQGuys online store. The prices were very competitive. I was pleased with the communications and prompt processing of the order. Both arrived via freight carrier. The firebox on the Primo cooker was broken. The customer service was great and the firebox was replaced quickly. I highly recommend BBQGuys. I will be shopping with them again.

Completely happy with the products I have purchased through BBQGuys. While one of the appliances I ordered did stop working within a years time Kimberly in customer care took control of my issue in a prompt, friendly and professional manner replacing the appliance without any frustration or hardship on my part. Easy and actually painless as my expectation was, when I started the process, that I was going to be in for a long drawn out ordeal. With the quality of products they sell and the customer care they offer I will always make BBQGuys my number one choice of outdoor kitchen appliances.

I would highly recommend using BBGuys.com to purchase a bbq. Dominic was very helpful in finding the right size grill to fit my needs. He was great in keeping in touch with me through the process. I would recommend calling if you have any questions as Dominic assisted me through the entire process.

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