Knowledge Base

Problem A connect or send request failed because the connected party did not properly respond after a period of time.

Solution

Check that the destination IP address is valid. If you used a hostname, check that it resolves to the correct address.

If using a local host table for hostname resolution, check to see that it does not resolve to an obsolete address.

Try to ping the hostname.

Check the router configuration and that its working properly. Check that the router is working by pinging it, then ping an address outside of the router.

Use the tracert command at the command prompt to determine the path to the destination address and to check that all the routers are functioning.

Check your subnet mask. If you do not have the correct subnet mask, your network system might treat a local address as a remote address (so it forwards addresses on the local subnet to the router, rather than broadcasting an ARP request locally), or vice versa.

Increase the connection timeout threshold under Favorite Properties > Connection: from the SmartFTP Favorites window select the Favorite of interest. Right click on the Favorite and select Properties. The Properties dialog appears. Select the Connection option where server timeout settings can be changed.