Agile Improvement Powers Guidewire's Customer Service

About 30 years ago, Karen Blasing worked in the finance department for Syntex Pharmaceuticals. She was huddling with her supervisor to prepare a report on financing strategy for Hans Wolf, Syntex's chief administrative officer. "He came into our meeting early and we weren't prepared," Blasing recalled. "We asked him, 'Can we have another 20 minutes?' He replied, 'Can I stay and think along with ...

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