Latest revision as of 06:07, 3 March 2011

Problem Summary

Fax calls are being marked as customer abandoned

Error Message

NA

Possible Cause

This can happen when the call gets disconnected from gateway side before CPA is complete. Hence this call never gets detected as fax. If the call got disconnected within the abandoned call wait time period, then the call gets marked as customer abandoned.

Recommended Action

It needs to be investigated from gateway side, as to why the call got disconnected even before CPA was done.