Bad Manners in the Workplace Hurt Productivity

June 15, 2001 (PLANSPONSOR.com) - Employees are
trapped between a rock and a hard place when it comes to
dealing with rude behavior. Complaints may trigger
retaliation, but keeping quiet leads to anxiety and
depression, according to a study.

Results of the study show that in the past five years,
some 71% of the sample had experienced condescending or
outright rude behavior on the job. Twenty-five percent of
these either confronted the offender, reported the incident
to superiors or complained to co-workers.

Of those who took action, two-thirds drew retaliation.
Some were given less favorable duties and denied
advancement, while others experienced social ostracism.
However, findings also show that those who remained silent
about these incidents displayed symptoms of anxiety and
depression.