PolyU Tourist Satisfaction Index and TourismServiceQuality Index

The Hong Kong Polytechnic University’s Tourist Satisfaction Index and Tourism Service Quality Index (PolyU TSI and PolyU TSQI) aim to address two global challenges that the tourism industry and the world economy are facing. The first challenge features the globalisation of consumption that requires all stakeholders, including the private sector and destinations, to deliver a high-quality experience to tourists as well as to local communities. The second challenge relates to the difficulty in quantitatively measuring sustainable tourism development across destinations and source markets. The PolyU TSI and TSQI frameworks will contribute to sustainable tourism development by helping tourist destinations to become more competitive and ensure tourists enjoy their travel experience to the full... read more

Highlightof 2016

Manage Tourist Satisfaction and Service Quality

The world economy has in recent years seen a dramatic transition from purely separate service and manufacturing industries to an increasing integration of both. Examples of this transition in business include Google's acquisition of Motorola Mobility in 2012, Microsoft's repositioning of a "devices and services" company, and the fact that the United States
has started to rebuild its manufacturing industry which had once been largely exported to China for the past two decades.What’s at stake for SERVICE INNOVATION?

Consultancy, Collaboration and Partnership

PolyU Tourist Satisfaction Index (PolyU TSI) along with its framework has been adopted by Macau since 2009. The year 2012 marked the milestone for PolyU TSI as it was adopted by China's Guangdong Province collaborating with Sun Yat-sen University to measure tourist satisfaction in its three major city destinations (Guangzhou, Shenzhen and Zhuhai) and twenty more cities in this year. For consultancy services, collaboration and partnership, please CONTACT US.