Report a Problem to Astrodienst

We assume that you also have been to the page 'My Astro', that you have studied the options available on that page, and that you have read the instructions there. Also, we assume that you have used the help buttons on every page where you have a problem, if there are any, and that you have read the help messages which appear when you click an button.

We cannot reply to support requests for problems which originate only from the fact that you did not read the available instructions, FAQ information or did not visit 'My Astro'.

Frequently Asked Questions (and answers):

Problem report

In order to make sure that our support staff can understand your problem, please write your error report in English or German.Please fill in the fields below. The required fields are marked with *. All other fields are also important. Thanks!

Name*

E-mail*

Problem description*

Category*

It is important that Astrodienst staff can reproduce the problem. Please describe the steps necessary to reproduce it. Often it will be necessary to report any single key-press or mouse-click from the moment you access our site until the moment when the problem occurs. Also the method by which you made the first access to the site (Bookmark, Link, typing in our domain name) is very important to report.

to reproduce:

On which page did the problem occur? Please copy from your browser on top of the page the URL (it begins with http://www... or www.astro.com/.....) and paste it into the following field. You need to fill this field only if the URL of the problem page is different from what is listed just below as Org.url.