FAQ's

Shipping DetailsOrders are shipped from Los Angeles, CA Monday-Wednesday.To enjoy the freshness and full flavor of our products, we do not ship Thursday-Sunday.We only ship within the 48 continental states.Please note that shipping charges are per recipient.All packages will be shipped US Postal Service.

Daily Order Cut Off TimesOrders placed after 10 am PST on Monday, Tuesday, will not be processed until the following business day. Orders placed after 10 am PST on Wednesday will not be processed until Monday.Orders placed anytime on Thursday, Friday, Saturday or Sunday will not be processed until Monday.*depending on orders volume, processing time may take up to two business days.

What is the best way to keep my Velvet Rope products fresh and delicious?In the unlikely event that you are unable to consume your entire Velvet Rope product immediately, have no fear! Our Cake Truffles remain fresh on your counter for 2-3 days and in your refrigerator up to 2 weeks and in your freezer for up to 1 month. Make sure you bring them to room temperature before serving to enjoy their full flavor. Our Sweet & Salty Cookies taste best within 1 week of receipt. You can freeze them for up to 1 month and bring them to room temperature before serving.

What is your refund policy?

Velvet Rope Bake Shop is committed to shipping orders so that they arrive not only fresh but also in a timely manner. However, Velvet Rope Bake Shop will not be responsible for goods damaged or delayed due to weather, due to the recipient not being at the shipping destination at the time of delivery, or due to product being left outside in warm or hot temperatures. It is important that you select the delivery address, whether home or office, that your recipient is most likely to be. Velvet Rope Bake Shop cannot accept responsibility for delayed deliveries due to circumstances outside of our control such as heavy holiday shipping schedules by USPS, incomplete or incorrect delivery information, uncooperative weather or other such delays. Further, we reserve the right to charge any additional shipping costs from USPS to the customer as a result of incomplete or incorrect delivery information given by the ordering customer.

Do you cater private parties and events?Yes, we are available to cater private parties and events. No matter how big or small, Velvet Rope Bake Shop can do it all. Just contact us by email or phone do discuss the details at info@velvetropebakeshop.com or 323.428.4403.