Customer Feedback Fuels Collaborative Training Practices

During a recent taping of one of our public and no-fee offered podcast at www.loyaltypro.com a national training leader provided some interesting insights into how in his world the client and they as a supplier often collaborate on needs and challenges and then translate these into joint training initiatives for both parties. This really takes training […]

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There is No Business Intelligence without Measuring Customer Feedback

As I was reading a recent February 2011 issue of PC Today (www.pctoday.com) and an article titled; Business Intelligence, What BI Solutions Are and Why Businesses Need Them, it really drove home the focus on and continuing emergence of the importance of measuring customer feedback as an integral part of business intelligence (BI). It drives […]

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The Chapman Group, founded in 1988, is a consulting firm that solves sales and account management challenges resulting in stronger relationships, increased revenues, and higher margins. We assist clients of all sizes, across a broad spectrum of industries, through the implementation of innovative processes, methodologies, best practices, skills and tools.