Comments, Complaints and Compliments

We welcome and value your feedback on our services as we recognise that this helps us to identify those aspects of our service where we can improve.

The Patient Advice and Liaison Service (PALS) provides support and advice to patients, their families and friends. They can help address any concerns about the service provided by the Trust in the “here and now”. The office is open from 09:00 to 15:00, Monday to Friday and closed on bank holidays.

Formal complaints must be made in writing to the complaints team. You can do this by email rsc-tr.Complaints@nhs.net or writing to the Chief Executive, Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XX.

Freedom of Information Requests

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

In line with the Freedom of Information Act legislation, Royal Surrey County Hospital NHS Trust has published key documents that you can download or request.

Access to Medical Records

We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under Data Protection Legislation.

To speak to the team about accessing your medical records, please call our switchboard on 01483 571122 and ask for extension 4060.