EasyServ Memphis Refuses to Fix Defect

My X220 w/ IPS screen has multiple large white spots all over the screen. Having done research on this issue, I learned that it was a defect common among many X220 users. This was among several other issues I had.

Today, I received a call in which I was quoted $950 for repairing a laptop that costed $700 to buy brand new. I called back to discuss how this was a defect which should be covered under warranty. I was met with the representative telling me that I had to have caused this by myself. I proceeded to tell the representative that it was like this the day it came and then I was told that they are not that gullible.

I also asked for a supervisor and was told that one was not available.

Re: EasyServ Memphis Refuses to Fix Defect

If you needed it fixed by a certain date, bringing it to a local service center might help. I had the ghost touch problem on my screen so I had the whole LCD/Digitizer unit replaced. I'm in VA and I brought my laptop in to a local service center and they had me send them my serial number and model number then they had the LCD overnighted to them. Next day I went over and they had me wait an hour and I had a new screen in my laptop. Very quick, and easy to deal with and I didn't have to lose as much time as I would have sending it in to EasyServ.