Benjamin Henshall

All Posts By Benjamin Henshall

The way banking is being conducted around the world is changing, especially with customers who are always connected through mobile phones and with 5G not far away in many places.
Coupling that with the rising levels of wage growth entrepreneurship and government policies for financial inclusion, banking's traditional customer journeys and distribution models won’t scale nor reach the average consumer, and will be significantly cost-prohibitive for the average bank to service. The idea that a consumer needs to visit a branch doesn’t even come into their equation…Leer artículo completo

The financial services industry (FSI) has gotten the message: customer expectations have changed radically. They want to experience banking services through multiple digital channels, and they want those services to go well beyond the generic products that traditional banks typically offer. Customers are looking for personalization, are comfortable with service automation, and are eager to get what they need quickly and easily…Leer artículo completo

Borrowing the opening lines of Charles Dickens’ A Tale of Two Cities, banks are now in the best of times and the worst of times. Advancements in technology have given rise to changing consumer behaviors and enabled non-traditional players to offer banking services…Leer artículo completo

Borrowing the opening lines of Charles Dickens’ A Tale of Two Cities, banks are now in the best of times and the worst of times. Advancements in technology have given rise to changing consumer behaviors and enabled non-traditional players to offer banking services…Leer artículo completo

We’ve all heard the mantra that every company is now a software company. But unlike some of the most successful software companies – including giants Google, Amazon, Netflix and Facebook – many businesses in other industries have yet to adopt the practices and platforms that can enable them to build better and more reliable software, faster…Leer artículo completo