FAQ – Sizing

Instructions:

Below are the APPROXIMATE sizes for each of our garments. Please note that all sizes vary by garment brand, and the numbers listed below are APPROXIMATE. 1 in = 2.54 cm

For the chest measurement, measure at widest part of shirt from armpit to armpit, front side only (see diagram) For the length measurement, measure from the top of the collar to the bottom of the shirt, front side only (see diagram)

FAQ – Shipping & Returns

HOLIDAY SHIPPING 2018:

Below are recommended order dates to receive your shipment in time for Christmas. Please note that the United States Postal Service does not guarantee specific day delivery for First Class or Priority Mail, and as a result we cannot guarantee a specific arrival time for those services. *The USPS now gives "estimated" transit times for Priority Mail (1-Day, 2-Day, 3-Day), but these are not guaranteed and are not indicative of order processing times. Order dates for First Class and Priority Mail services are only recommendations. All shipments originate from Chicago, IL 60616. USPS Priority Mail Express, UPS 2nd Day Air & UPS Next Day Air arrival times are guaranteed.

UPS:2nd Day Air - Order by Thursday, Dec. 20 - (Ordered by 3pm CST)Next Day Air - Order by Friday, Dec. 21 - (Ordered by 3pm CST)***Guarantee is suspended for standard shipping services, Ground and 3-Day Select, for packages picked up or scheduled for delivery between November 26 and December 24 **Shipping Refunds will only be given for "Guaranteed" services that do not arrive by December 25, 2018. To be considered for a refund, you must order before the cutoff date & time. We are not responsible for and will not issue shipping refunds for delays resulting from shipping addresses entered incorrectly, undeliverable orders, orders not delivered because customer is not available to receive the delivery, or any other delay caused by customer error.

SHIPMENTS OUTSIDE OF THE USA: Due to variations in postal services outside of the USA, we are unable to guarantee arrival dates for international shipments.

USPS - Canada *PLEASE NOTE THE ONGOING POSTAL STRIKES IN CANADA MAY ADD SIGNIFICANT DELAYS TO TRANSIT TIMES. WE HIGHLY SUGGEST ADDING BUFFER DAYS TO THE RECOMMENDATIONS BELOW BASED UPON YOUR LOCATION*:First-Class Package International Service - Recommended order by Thursday, Dec. 6Priority Mail International - Recommended order by Friday, Dec. 7 - (Ordered by 3pm CST)Priority Mail Express International - Recommended order by Friday, Dec. 14 - (Ordered by 3pm CST)

USPS - Rest Of The World:First-Class Package International Service - Recommended order by Tuesday, Dec. 4Priority Mail International - Recommended order by Friday, Dec. 7 - (Ordered by 3pm CST)Priority Mail Express International - Recommended order by Thursday, Dec. 13 - (Ordered by 3pm CST)

Return Policy

No exchanges, returns, or refunds are permitted on items discounted 50% or more. This policy applies to all sale items, promotional offers or coupon codes.

Any apparel item that has not been worn or washed can be returned or exchanged within 30 days of receipt. Any cd, dvd, or other media must be sealed in original package to be eligible for a return. Send the item back to us at the following address:

Include a note that says if you want to return the item or exchange the item. If you wish to exchange, make sure that the size you want to exchange for is in stock. Also make sure to include a money order or well-concealed cash to cover return shipping.

If you do not include return shipping your exchange will be delayed indefinitely.

You are responsible for all shipping costs involving an exchange or return, the only exception is if we made a mistake on your order. In the event we made an error we do apologize, contact us immediately and we will send you the correct item and prepaid mailer to rectify the situation.

If you are returning an item for a refund, you will be refunded the cost of the item purchased. You will not be refunded for the shipping.

Frequently Asked Questions

What currency are the listed prices? All listed pricing and transactions are in USD (U.S. Dollars). All major bank cards, credit cards and Paypal will automatically process the currency conversion to USD upon order submission.

Can I cancel an order? If we receive your request to cancel an order before it ships, we will cancel the order. If the order has already shipped, the order cannot be cancelled. At that point you would need to return the item for a refund (refunds only cover the cost of the items purchased, not shipping).

How will the charge appear on my credit card? The charge on your credit card will be from BENCHMARK.

Can I pay with check / cash or money order? Yes, simply go through the checkout process, and select the 'Check / Money Order' payment option. Submit the order, and follow the instructions that indicate where to send the payment. MAKE SURE TO INCLUDE YOUR ORDER # WITH YOUR PAYMENT. We are not responsible for checks, cash, or money orders lost in the mail. Checks or money orders must be in USD (U.S. Dollars) only.

Can I pay with Paypal? Yes, we do accept Paypal. Simply select the 'Paypal' payment option in the checkout process, and after you submit your order you will be taken to Paypal to transfer the payment.

Do you accept orders from outside the USA? Yes, we do accept international orders. We will notify you via email if we do not ship to your country. We are not responsible for orders lost or mishandled by foreign postal carriers nor any additional customs or duties charges which may be applied by your country of residence.

Can I call or fax my order? Yes, we do accept orders over the phone; please call (312) 226-6566. To place an order via fax please email support@shopbenchmark.com to obtain further instructions.

What are the shipping costs? Shipping costs can be determined by adding the items you wish to purchase to the cart and clicking on 'Estimate Shipping'. Enter your zip code in the shipping cost calculator, and the options & prices will be displayed.

How long will it take to get my order? Approved orders generally ship within 1-3 business days, and shipping often takes another 4-7 days. These estimates DO NOT include weekends. On average, it takes approximately 1-2 weeks for orders to arrive to most places in the US. If you need your item faster, we offer Express shipping, which arrives to most locations in the US in 1-2 days (NOT including weekends). Express Mail shipping is the fastest, then Priority Mail, and First Class Mail is the slowest shipping option.

All orders from outside the US are subject to special handling, and as a result may take longer for transit. Orders from outside the US can take approximatetly 2-6 weeks to arrive, and in certain instances longer, depending on where they are going.

What if my order or item is a PREORDER, when will it ship? If your item or order is a PREORDER it will ship out on the designated ship date listed in the item name or on the item image. If your PREORDER contains items with different ship dates, your order will ship out on the date that the last item is available for shipment. If your PREORDER contains extra items (non-PREORDER), everything will ship out together on your PREORDER ship date.

What does Pending / Processing / Complete / Holding mean on my order status? Pending - This means that your order has been received, but we are awaiting payment. You will see this if you placed an order and intend to pay with check or money order and we have not yet received your payment. If you paid with Paypal echeck, your order will also be pending until the echeck clears.

Processing - This means that your order has been received and your payment has been approved. Your order will ship shortly.

Complete - This means your order is on the way to you.

Holding - This means that your order is being held before we ship it. This often occurs for orders shipping outside of the USA, as those order require special handling. Presale items will also appearing in Holding until the specified ship date. If we have a question for you regarding your order, it may also be moved into holding while we are awaiting an answer.

Can I order from multiple bands stores in one order? Yes, add the items you want to buy from the first band to the cart, next add the items you want from the second band to the cart. During the checkout process all items will appear in the same cart.

What if an item is out of stock? If an item is temporarily out of stock we will send you an email notification to let you know that your order will take additional time. You can either: cancel your order, order something of comparable price, or wait for the item to be restocked. Some items are limited and do not get restocked, if you order an item that is out of stock and will not be restocked, we will issue a refund for the order.