We
recommend that you use version 8.0 or higher of Microsoft Internet Explorer. If you are
using a Mozilla browser, we recommend Mozilla Firefox 32.0 or higher. If you are
using a Google browser, we recommend Google Chrome 37.0 or higher.
If you have a previous version of one of these browsers, you can download
a free copy of the latest version of
Microsoft's Internet Explorer,
Mozilla's Firefox, or
Google Chrome from their web sites.
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Why is my checkout screen blank? Why do no choices
appear in the drop down menus?

It is possible that the web browser you use is not compatible with our
website. If you are not using a current version of your browser, we
would appreciate hearing from you. If you could provide us with your
browser, browser version, the item numbers you were trying to order,
and any other pertinent information, we can then make the appropriate
adjustments so that your browser type will be compatible with our
website. In the interim, our operators can take your order over the
phone toll free at 1-877-487-9294.
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Where are your sale items?

Our "Clearance"
section offers great savings on fully guaranteed products.
In the "Clearance"
section, be sure to look at "Beauty Boutique Outlet" for extra special savings on limited items. These offers change frequently
so visit often for the best deals. Back to top of FAQs.

I know you carry this item, but I couldn't find it on your site. Can I still order it?

Yes,
not every item in our catalogs is featured online, but almost all
catalog items can be ordered online with "order from a catalog" which
is on the top of every page. To use the "order from a catalog" feature,
choose the desired catalog, enter the page number and click on your
selection.

If you are still having trouble finding the item you've seen in our catalogs, please send us a note through the Contact Customer Service link which is located on
the bottom of each page.
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How do I enter my Credit Card information?

Enter
your credit card account number in the appropriate field without any
spaces or dashes or register and your credit card information will be
filled in automatically.
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When will my order arrive?

You can expect in-stock items to be processed and shipped out of our
facility within a 48 hour period. Items sent via regular shipping
should arrive within 5 to 10 business days from the date of order.
Items sent via our Express Delivery can be expected in 3-4 business
days after leaving our facility. For Hawaii and Alaska, please allow
4-6 weeks. To keep you informed of the status of your order we email
you two confirmations (provided that we have your correct email
address) one indicating that your order has been processed and the
other indicating that your order has been shipped.
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Can I check the status of my order or backorder online?

Yes,
you can check the status of your order online. Click on the button that
says order status. Any of our Customer Service Associates would be
happy to check the status for you, either via the Contact Customer
Service link, located on the bottom of each page, or by calling toll
free 1-877-487-9294.
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When is my credit card charged for items in stock or on backorder?

Your
card is charged when the backordered item becomes available. If your
order includes both in-stock and backordered items, you will initially
be charged only for the in-stock portion of your order. The backordered
portion is charged to your account when the remaining item or items
become available.
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How do I return an item I have received?

On the back of most packing slips is a return/exchange form with our
convenient pre-paid, pre-addressed EZReturnLabel™ that's included in
most order shipments (except for some heavy items and items sent
outside the continental U.S.). Our EZReturnLabel™ doesn't require
postage up front. A flat-rate return charge will be deducted
automatically from your merchandise credit. Simply place the
merchandise back in its originally packaging and affix the handy
adhesive EZReturnLabel™ over the original shipping label. Then, within
30 days of merchandise receipt, drop the package in the mailbox at home
or office, give it to your postal carrier, or take it to the post
office without having to wait in line.

If you no longer have your packing slip, please send a note with your
merchandise that includes your order number, name, and address, and
specify whether you would like a refund or an exchange. Please be sure
to include the item numbers of the items you wish to receive in
exchange as well. Send to: Andrea Powers - Customer Service, 6864 Engle
Road, Cleveland, OH 44130.

When can I expect my refund for my returned merchandise or to receive the items I wanted in exchange?

Typically,
returns are processed within two business days of receipt, and refund
checks are issued twice a week. Exchanges are processed in that same
two-day window, and then are subject to our normal 7-10 day delivery
time.
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Why do you sometimes send me something different (size, style or color) than what I ordered?

In
some cases we substitute a like product, size or color for the item
that you ordered. We only do this in those cases where the substitution
makes sense (e.g., it is a close match in color, style or size to what
you selected). If you aren't happy with the substitute, please return
it. Total customer satisfaction is always guaranteed.
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Why do you sell testers and items that are marked "not for sale"?

Leading
cosmetic and fragrance manufacturers want you to try their products, so
they produce items marked "sample-not for sale", trial size, or
"gift-not for individual sale". When manufacturers' promotions end, we
buy these items and offer them to you at great savings.
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How do I contact Beauty Boutique?

Having problems? Need questions answered? Here are all the ways that you can contact us here at Beauty Boutique:

By Phone:

Call our toll free number 1-877-487-9294

By Fax:

Our fax number is 1-440-826-1267

By Mail:

Send your comments and/or questions to:

Beauty Boutique® Customer Service

6864 Engle Road

Cleveland , Ohio 44130

Online: Click Contact Customer Service link located in
the bottom part of each page and type in your question and/or comments
and click on the submit button to send. You can choose to do this
anonymously or you can provide your name, address and e-mail address so
we can get back with you.
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Can I place an order without registering?

Yes,
you can. You can also check your order status by clicking on the order
status button on the top navigation bar, but registering will give you
access to more information about your order.
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What will you do with my information after I register?

Personal
information relating to you and your order history are only available
to you if you provide the correct password that you create. After
providing your password, you can edit or delete your information at any
time. For more information on our privacy policy, click here.
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What if I forget my password?

Since
we know that this happens sometimes, we have added a reminder question
so that you can be reminded of your password. You created the question
when you registered. So click on "forgot your password?" and your
question will pop up, answer it correctly and you will be given your
password. If you still don't remember your password, click on "Get
Password" and your password will appear. You will need to re-enter your
credit card information as we have removed it from our system for your
protection.
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How do you know my name when I visit your site?

We
use cookies to recognize you and your preferences to make shopping
easier. Cookies are bits of information that we automatically store on
your computer if your computer accepts cookies. The use of cookies is
standard on the internet and many major websites use them. Cookies
store on your computer do not contain any personal identifiable
information. If you do not wish to have a cookie on your system, you
can set your browser preferences to refuse them. Remember, if you
choose to do this, you will not be able to take full advantage of some
of Beauty Boutique.com's features (e.g. personalization and storage of
shopping cart items).
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When I enter my name during registration, is it secure?

We
use the Secure Socket Layer (SSL) protocol, which is the most advanced
consumer online security technology available, to protect the security
of your online order information. SSL technology encrypts your order
information to protect it from being decoded by anyone other than
Beauty Boutique.com.
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When I register, will I be receiving Beauty Boutique catalogs by mail?

No, to get one of our fine catalogs you will need to visit our "free catalog"
page separately. To request a catalog, click here.

Beauty Boutique is now offering a great benefit to our customers, called the Beauty Boutique Rewards Program. For an annual fee $14.99 the Beauty Boutique rewards program
is guaranteed to save you money throughout the year. Benefits of the
Beauty Boutique Rewards program include $4.99 shipping and handling on all
orders & 5% off each order including the order in which you sign up
to become a Rewards member. You will also be sent specials, and have
access to a special toll free number for Rewards members only.

Ohio and New Jersey Shipments
-
only collects sales tax on purchases shipping to Ohio or New Jersey, at an appropriate tax rate according to the Ohio or New Jersey shipping address zip code.

Colorado Shipments
-
This purchase may be subject to Colorado Sales/use tax. If not specifically, exempted you are required to report this purchase and pay taxes. Forms, and instructions are available at, www.taxcolorado.com, or call (303) 238-7378 for more info., We are not required to and do not collect Colorado sales or use tax.

Kentucky Shipments
-
Purchases shipping to Kentucky may be subject to Kentucky use tax unless it is exempt from taxation in Kentucky. Purchases are not exempt merely because they are made over the Internet, by catalog, or by other remote means. The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue's Internet Web site.

Oklahoma Shipments
-
Purchases may be subject to Oklahoma use tax. If not specifically exempted, you are required to report and pay taxes, using Form 511 or Form 21-1.
Forms and instructions are available at www.tax.ok.gov or call (800) 522-8165 for more info. We are not required to, and do not collect Oklahoma sales or use tax.

Very committed to making the most of every customer's experienceAmeriMark is an employer of choiceLarge selection of quality, value-priced merchandiseUtilize systems and technology to better serve our customersExceed shareholders' expectations consistently

AT WE CARE ABOUT OUR CUSTOMER
At we pride ourselves on the quality, value-priced, brand-name merchandise that we offer to our customers. Our team of over 700 employees work hard to source, purchase, track, receive, quality check, and ship out these quality items to ensure we have satisfied customers. In addition, we offer a multitude of customer perks to enhance the shopping experience.

Multiple shopping vehicles: Internet, Mail, telephone and fax.

Exchanges or a full refund if the customer is not satisfied with their purchase.

Easy order refill

Money saving programs

Passport to Health

Passport to Savings

Easy Living

Customer Protection Programs

ID Sentinel Alert

Rewards program that offers discounts and flat rate shipping

Free gifts with every order

AT WE CARE ABOUT OUR EMPLOYEES

EQUAL EMPLOYMENT OPPORTUNITY ACT

It is 's policy to provide equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, color, gender, religion, age, national origin, disability, affectual preference, or marital status.

Complaints alleging violation of this policy will be given immediate attention and review. If the investigation reveals that the complaint has merit, prompt and appropriate action will be taken. It is our policy to ensure that all associates work in an environment free of intimidation and harassment whether verbal, physical, or sexual.

SAFETY

One of 's priorities is to maintain safety in the workplace and to adhere to all state and federal laws. In order to achieve this, has implemented a safety committee that is comprised of employees from all departments. Monthly meetings are held to address concerns and to create initiatives to increase safety awareness among its employees. In addition, is part of the Cleveland Southwest Safety Council, receiving consecutive awards for a low number of injuries in the workplace.

HEALTH

At we encourage our employees to lead a healthy and active lifestyle. In order to accomplish this, has created a Wellness Committee. Members meet monthly to create activities to motivate employees and provide tools to help achieve a healthy lifestyle.

ATMOSPHERE

takes pride in having a welcoming and family oriented atmosphere. holds numerous activities each year to help boost morale and foster teamwork and togetherness.

AT WE CARE ABOUT OUR COMMUNITY takes pride in our commitment to the community. Each year we continue to give back by contributing to the following:

UNITED WAY
Each year, our employees continue to contribute to the United Way through one-time donations and payroll deductions. In addition, we hold multiple raffles, candy sales, and an annual lunch and bake sale. All proceeds are donated to the United Way to help the American Cancer Society, American Heart Association, American Red Cross, Arthritis Foundation of N.E. Ohio, Cleveland Housing Network, Center for Families & Children, Visiting Nurse Association, and many others.

MIDDLEBURG HEIGHTS FOOD PANTRY
We place boxes in every department to collect for the food Pantry. For years, we have consistently been the largest contributor in the city of Middleburg Heights.

AMERICAN RED CROSS
We hold multiple blood drives a year, and also make monetary contributions through the United Way.

LAURA'S HOME
Laura's Home serves women and children who are in-crisis in the Cleveland area. Each year promotes "The Giving Tree." Ornaments with children of a specific gender and age are placed on the tree. Employees are encouraged to pick an ornament from the tree and donate a gift. These gifts go directly to Laura's Home to help their mission in providing for women and children.

CLEVELAND CORPORATE CHALLENGE
This challenge promotes company camaraderie, employee wellness, business networking and most importantly helps local charities. has competed in the corporate challenge since 2008.

OPERATION HOMEWARD EMBRACE
Operation Homeward Embrace was started by employees at . The goal is to provide comfortable blankets for those soldiers who are coming home injured.

PLANET AID, NORTHEAST CARE, TRANSITIONAL HOUSING & RESOURCE MOTHERS
When possible, donates a variety of products that help provide a stable living environment for those in need.

AT WE CARE ABOUT THE ENVIRONMENT
At , even the smallest efforts can make an impact. 's Green team meets quarterly, implementing processes to ensure we are recycling, conserving energy, and overall doing our due diligence to protect the environment.
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