May 6, 2007

Experience with Boulevard IT Superstore

It's grateful to see that IT stores are booming tremendously in one of the local shopping complex - Karamunsing Complex. It's said that the owner wants to turn it into a KK-Lowyat, IT center in other word. One can imagine how tough a business will become when everyone is selling similiar items. However, there are always ways to stay ahead of competitors, and one of them is by providing better customer services possible, and of course, that will depends on the manager's capability in training his sales team.

My story:Recently I was in the mood to "light up" the interior of my PC case, with some LED fans. so after searching around in Karamunsing, I found out that Boulevard IT Superstore has some units on shelves. No label stating its LED color, so I asked a salesgirl if she can test it out for me. She looked unconfident within a second, and seeked help from her colleague. Sounds good and helpful? Well, unfortunate enough, after the salesman opened up the box and looked at the fan, he told me that it's very hard and troublesome to test the fan because it needs to be connected to the PC power supply unit... Frankly, I was shocked to hear such reason coming out from an IT shop sales person, and this really turns my shopping mood off. Perhaps in his point of view, customer means a person who spends big money...not those who just wanna buy a shitty fan?

My opinion, IT shop manager/owner should only hire people who are keen in IT. Not some low-cost-school-leavers who just want to have fun and wait for payday. Nevertheless, Boulevard IT Superstore does provide a good variety range of products. However, customers better have basic IT knowledge if want to shop there as their sales person aren't very knowledgeable in what they are selling - they can even flipped through External IDE Closure boxes trying to look for information when I enquired if they have high-end PC power supply unit...