Contact Center Solutions Industry News

Q-Sensei Wins the 2011 North American Frost & Sullivan Award

Oct 07, 2011 (Close-Up Media via COMTEX) --
Frost & Sullivan announced that Q-Sensei Corp. has won the 2011 North American Frost & Sullivan Award for New Product Innovation.

According to a release, Q-Sensei's Enterprise Search Platform (ESP) processes and analyzes data and presents search results in an organized fashion. It provides unified access to structured, semi-structured and unstructured data through a simple interface.

The company said it positions itself through an interactive interface for both end users and administrators. For end users, the platform provides a view on information via its built-in recommendation engine, which automatically suggests filtering options on various data "dimensions". It also suggests related items within and across sources and content types. ESP enables multi-select faceting with real-time preview of all remaining facets, which means a truly interactive search experience for the end user. This alleviates the need for subject expertise and knowledge of key words when entering a search phrase and always presents an opportunity for discovery of related data/information.

"The ESP's multi-dimensional search feature and wide range of filtering options allow users to determine the scope of results, while the patented index-database architecture supports faster processing of data and handles complex search requests," said Frost & Sullivan Research Analyst Charanya Balasubramanian. "In addition to this, Q-Sensei's ESP can be used for any application on the Internet, in businesses networks such as Intranets, on private/personal computers and databases, as well as hand-held devices."
Another key advantage is the solution's capability to facilitate usage of collaboration tools for adding, updating, and managing the selection of databases or individual data records. Moreover, users can provide comments or reviews to data records and provide links to relevant related information.

Q-Sensei delivers this solution as a modular and open architecture, which can be integrated into a company's IT environment. Furthermore, as ESP has the potential to connect with multiple storage solutions (like Hadoop, Voldemort and Redis), it facilitates storage of metadata, user-generated content and version histories. Besides this, Q-Sensei integrates with a range of existing authentication methods such as OpenID, Facebook Connect and Lightweight Directory Access Protocol (LDAP), allowing it to conveniently incorporate customer-specific user access rights management.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and top performance in areas such as leadership, technological innovation, customer service and strategic product development.

More Information:
www.qsensei.com
www.awards.frost.com
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