Chocolate FAQ's

How do I best care for my chocolates?

To maintain the fine flavor and freshness of your chocolates, please keep them in a cool environment (60-70 degrees F.) and the freshness will last for up to one month. If you would like to keep the product longer and your box of chocolates has been opened, put the box in a sealed plastic bag, and place it in the refrigerator. It can be stored in this fashion for up to 6 months. Upon removing from the refrigerator, please allow the chocolates to adjust to room temperature overnight before removing the box from the plastic bag. To freeze the product, proceed in the same way as refrigerating, but place the box in two sealed plastic bags, and allow the product to adjust for 24 hours before unwrapping in the refrigerator. This will avoid the chocolates from sweating while unthawing. The product can be frozen for 9 to 10 months in this fashion without losing the fine texture and flavor.

How can I tell what's inside the different pieces of Paul Thomas Chocolates?

We've made it easy for you to tell what's inside each piece of Paul Thomas Chocolates. Visit our candy key to unlock the secrets behind our chocolatiers marking system!

How long does it normally take for my order to arrive?

We ship out your order as soon as it comes into our store. We ship USPS Priority mail whether it is Parcel Post, Medium Flat Rate Box or Large Flat Rate Box. You should expect that your order would arrive within 2-3 days of ordering. If you experience any difficulties with shipping please do not hesitate to call us at: 706-864-6333

Why are shipping costs so high during different parts of the year?

Because Paul Thomas Chocolates are perishable and fragile, special care is required when shipping your order. During summer months we must pack your order in ice to prevent the chocolate from melting. Additionally, our shipping costs take into account handling, insurance and rising costs from the US Postal Service.

I have forgotten my shopping cart password. How do I retrieve it?

You can retrieve your password by clicking on Login/Logout Here and then on "Forgot Password" in the upper-right portion of your screen. Within this section there is a link to retrieve your password.

I have moved and need to update my address in your system. How do I do this?

You may update or change information related to your Paul Thomas Chocolates account by accessing the customer information section of the web site. You can get to the customer information screen by clicking on "My Account" in the upper-right portion of your screen. To change your personal information you will be required to sign in with your e-mail address and password.

I put an item in my shopping cart, but nothing shows up in it. Why?

If you recently added items to your shopping bag, you may need to enable cookie support in your browser to use the shopping cart. A cookie is a small piece of information that is saved on your computer by a web site. Additionally if you stepped away from your computer before finishing your order the items will be removed from your cart. This is to prevent hundreds of abandoned carts. There is a 30 minute time limit for each cart.

Where do I go to view my order history?

You can view your order history by accessing the customer information section of the web site. You can get to the customer information screen by clicking on "My Account" in the upper-right portion of your screen.

Why doesn't the web site remember my credit card information?

Your privacy is important to us. Due to privacy acts and credit card security we do not save your credit card information. You will be required to enter your credit card information each time you place an order on our web site.

Where is Paul Thomas Chocolates located?

Paul Thomas Chocolates is located in beautiful Downtown Dahlonega, GA. The site of the first US Gold Rush. To view our store location, click here.

What are the hours of the Paul Thomas Chocolates store?

Hours may vary depending on the time of year. To view our store hours, click here.