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my rockwell modem doesn't work

why do i have to pick up my telephone so i can dial my ISP.If hangeup i lose my connection to the net but if i pick the phone and leave it without hanging up it doesn't disconnect.I havea Rockwell HCF 56K Data Fax PCI modem and it never picks up if i try to connect to the net without picking up my phone.can any one help me