End of Life

Liferay Sync

End of Life

Subscribers purchasing Liferay software will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy) in accordance with their subscription level.

End of Life for Liferay Sync Connector

Premium Support Phase

The Premium Support Phase for a Liferay Sync Connector flagged as a LTS Version shall be the period of time from its First Ship Date up until the end of the Premium Support Phase of its specified Compatible Liferay DXP Version.

For all other non-LTS Versions, the Premium Support Phase shall begin on its First Ship Date and end on the release of the next Liferay Sync Connector version.

During the Premium Support Phase, subscribers will be provided:

full support, in accordance with a subscriber's respective subscription level

access to Liferay's Help Center and customer knowledge bases;

access to all upgrades of the Liferay Sync Connector developed against the Compatible Liferay DXP Version; and

security alerts and critical updates.

Limited Support Phase

After the end of Liferay Sync Connector's Premium Support Phase, a Liferay Sync Connector version will enter the Limited Support Phase. The Limited Support Phase will continue through the end of the Limited Support Phase of the Liferay Sync Connector's specified Compatible Liferay DXP Version. During the Limited Support Phase, subscribers will be provided:

support, in accordance with a subscriber's respective subscription level;

access to Liferay's Help Center and customer knowledge bases

access to all upgrades and updates of the Liferay Connector developed against the Compatible Liferay DXP Version and

security alerts and security updates.

In addition, the following guidelines apply:

Liferay support will direct subscribers to workarounds and customer knowledge bases.

Liferay support may direct subscribers to upgrade to a more current version/release of the Liferay Sync Connector.

End of Life for Liferay Sync End User Clients

The support period for Liferay Sync End User Clients shall begin from their First Ship Date and terminate at the end of the Limited Support Phase of their specified Compatible Liferay DXP Version.

During the support period, subscribers will be provided:

support, in accordance with a subscriber's respective subscription level;

access to Liferay's Help Center and customer knowledge bases;

access to upgrades of the Liferay Sync End User Clients developed against the Compatible Liferay DXP Version; and

security alerts and critical updates.

In addition, the following guidelines apply:

Liferay support may direct subscribers to upgrade to a more current version/release of the product to receive appropriate fixes.

All updates and upgrades to the product shall be received via the Liferay website, for the Liferay Sync Desktop Client, or respective platforms' marketplace (Google Play or Apple App Store) for Liferay Sync Mobile Clients.

Definitions

Compatible Liferay DXP Version means a version of Liferay DXP that is compatible with a specific Liferay Sync version as specified in the Liferay Sync Client details on the client downloads page or the Liferay Sync Connector details on the Liferay Marketplace.

Liferay Sync refers to the components of the Liferay Sync product which includes, but is not limited to, the Liferay Sync End User Clients (Desktop, Android, and iOS) and the Liferay Sync Connector plugin(s).

First Ship Date means the date on which Liferay first makes available, for license or sale, a Major Version or Minor Version of Liferay Sync.

Major Version means generally commercially released major new releases, modifications or enhancements to Liferay Sync as designated by a change in the number to the left of the first decimal in the version number.

Minor Version means generally commercially released code corrections, updates and minor version releases of Liferay Sync as designated by a change in the number to the right of the first decimal in the version number.

Long Term Support Version or LTS Version means a version of Liferay Sync that has been identified by Liferay to receive support in alignment with the Premium Support Phase of a specified Compatible Liferay DXP Version.