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comfort and good service

a three day stopover in this hotel was a very enjoyable experience. service was excellent with very friendly staff. we did not get a chance to use the leisure centre which was only open in the evenings. parking was not a problem and walking to town was easy. the foyer is expansive but could have done with a lit fire. a place to visit again. room was large and comfortable and food was excellent. well done all the staff and management.

Room Tip: look for a front room. check out the leisure centre. walks around are good.

Stayed: March 2012, travelled as a couple

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Ask RetireeOldcastle about Dromhall Hotel

3 Thank RetireeOldcastle

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Decent size, yet still quaint. Room was very nice. Breakfast was great and the pub had great food/drinks. We spent two nights here. It was about a 10 minute walk to town.

Stayed: February 2012, travelled as a couple

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Ask MissMyDog about Dromhall Hotel

Thank MissMyDog

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BernadetteRandles, General Manager at Dromhall Hotel, responded to this reviewResponded 1 March 2012

Dear MissMyDog,

I am delighted to learn that you enjoyed your stay with us in the Dromhall Hotel. Feed back and comments are well appreciated and of immense value to us. It enables us to continuously monitor and measure the level of service and standards at the hotel.

Your positive comments are most welcome and I thank you for them.

Hopefully you will choose to give us a return visit.

Kind Regards,

Bernadette RandlesGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Arrived to friendly staff on reception, nice room, little noisy as we were near the lift, which seemed to be up and down quite a lot in the night.Lovely meal upstairs in Bistro, Breakfast was fine also.Bar staff friendly, would come back again.

Room Tip: A Room away from the lift !!! (if that was the noise)

Stayed: February 2012, travelled with friends

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Ask Margaret B about Dromhall Hotel

Thank Margaret B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BernadetteRandles, General Manager at Dromhall Hotel, responded to this reviewResponded 1 March 2012

Dear Margaret B,

It brings me great joy to read comments like yours. It sends a very positive message out to all staff that we are doing a good job. I thank you most sincerely on behalf of my staff and I, for taking your time to give us your thoughts on the service and facilities at The Dromhall Hotel.

Kind Regards,

Bernadette RandlesGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Having read all the excellent reviews we were looking forward to staying here as all one wants in a weekend break is a nice hotel, friendly staff, good night’s sleep and good food.......good weather would help also!

Everything was good on check in; friendly receptionist, nice room and the evening meal was very good in the restaurant. In fairness my wife is a very plain food eater and the restaurant staff were most accommodating.

We had requested a room away from lifts, etc. as we both are light sleepers. Between 6 & 7 am on our first morning something started up outside; could be air conditioning or kitchen equipment and that was the end of our sleep. Before going into breakfast I spoke to Geraldine at reception and she said she would see what she could do......come back after eating. (Breakfast on both days was nice but nothing exceptional.) The receptionist gave us another room but on entering it we could immediately hear this noise now even louder. We returned to reception and this time Geraldine gave us a room at the front of the hotel - perfect no noise.

Our second night around 18.30 on arrival at our room it was noticeably chilly; I turned on the radiator but nothing seemed to happen....off to the bar for food. With regards to Kaynes bar we were disappointed with our experience here. On arrival there was a small crowd and we watched the football while awaiting our bar food. I’m not a football fan but we saw a good 40 mins of the Arsenal v Sunderland match before our burgers arrived-great match! This food was nice but nothing exceptional but one wonders how it took so long to arrive.

On return to our room it was still chilly and eventually we rang reception who sent someone up; he told us it that the heating was on a timer and he had turned it on-heat at last. The leisure centre was also a disappointment as the water was on the cold side and the whiff of chlorine too strong.

The staff were very friendly and helpful throughout but we just did not get that wow feeling during our stay at Dromhall.

Room Tip: Look for a room on the front of the building if you are a light sleeper

Stayed: February 2012, travelled as a couple

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Ask Cork2008 about Dromhall Hotel

Thank Cork2008

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BernadetteRandles, General Manager at Dromhall Hotel, responded to this reviewResponded 1 March 2012

Dear Cork 2008,

First and foremost, may I take this opportunity to thank you for your comments and for taking the time to give us your thoughts on the service and facilities at The Dromhall Hotel.

I am delighted to learn that you were pleased with your room, evening meal and that the staff were friendly and accommodating. I would like to thank you for your appreciation.

I apologize with reference to noise outside your room and I am happy to learn that Geraldine was able to resolve that issue for you.

I am disappointed that you equally have further problems with the heating and service in Kaynes Bar to which I sincerely apologize.

Hopefully you will choose to return to us and give us another opportunity for you to feel the wow factor as other guests have. Please contact me personally if you choose to do so.

Bernadette RandlesGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We arrived to a warm welcome, room excellent- one bathroom and one disabled shower room. Staff very friendly and welcoming. 'Supervalubreak' 1 meal included in break to be taken in Kaynes bistro (upstairs), toilet also (upstairs or downstairs in bar). This should have been stated on booking. Managed stairs but not impressed.

Stayed: February 2012, travelled with family

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Ask orla p about Dromhall Hotel

Thank orla p

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BernadetteRandles, Manager at Dromhall Hotel, responded to this reviewResponded 1 March 2012

Dear Orla P,

I am delighted to learn that you were pleased with your stay at The Dromhall Hotel and you found the staff very friendly and welcoming. I am very disappointed that you were inconvenienced with regards to the stairs. It is unfortunate that you did not raise your concern when you were here and allowed us an opportunity to accommodate you.

We would have seated you in the raised area of the bar which then would have allowed you to use the toilets in the lobby area. This then would have eliminated the stairs for you.

I hope you will choose to return to us in the not too distant future and allow us to give you another enjoyable stay minus the stairs.

I will take this opportunity to thank you for your comments and for taking the time to give us your thoughts on the service and facilities at The Dromhall Hotel.

Bernadette RandlesGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I stayed at the Dromhall Hotel this weekend and was disturbed on Saturday afternoon by a dog barking. To my horror i realised the dog was in the room next door on his own. This was no small dog. Is it normal to have dogs in hotel rooms? Could a dog have been sleeping in my bed before I stayed? I thought pet friendly hotels just provided kennel's. Not acceptable! Disgusted!

Stayed: February 2012, travelled as a couple

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Ask frank m about Dromhall Hotel

5 Thank frank m

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BernadetteRandles, General Manager at Dromhall Hotel, responded to this reviewResponded 1 March 2012

Dear Frank M,

I hope you enjoyed your visit to Killarney and your stay at our hotel. I apologize to you for the disturbance on Saturday afternoon and I hope you were not disturbed for too long. I am sorry you feel so strongly about pets staying in the Hotel but let me assure you that no dog has slept in any of the beds in the hotel.

We are a Pet Friendly Hotel and we have a number of allocated rooms for pet owners. The housekeeping services are to a very high standard, as in all our rooms.

Guests when booking are informed that they must bring their own bed for the pet such as a cushion, cage or basket. It is stressed to the guest that the pets are not allowed on the beds or furniture. The pet will not be allowed into the restaurant but they can use the Lobby area if the pet is well behaved. The guest are requested to avoid leaving the pet on its own were possible. If the guest is leaving the pet in the room on it’s own they must inform the front desk so we can contact them if there is a disturbance.

In my experience the majority of the Guests who are pet owners, are responsible pet owners and appreciate the hotel and its surroundings and give respect to others guests.They are thankful for the opportunity for a breakaway and to be able to bring their loved ones with them.

I hope in giving this explanation you have a better understanding of the service we offer to pet owners and how this service is provided.

I thank you for your feed back and comments as they are well appreciated and of immense value to us. Hopefully you will choose to return to us in the not too distant future.

Kind Regards

Bernadette RandlesGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC