My phone is less than a year old and under warranty. It will not charge. They will send out a new one but it will take 3 -5 business days to get here. Why so long? Well since I did not get the "extended" warranty which would have covered overnight shipping (at 2.99 per month)and unless I want to pay $12.99 for overnight, I have to wait. This is nonsense. The phone is under warranty. This is a new policy according to the rep. Just one more way to nickel and dime us to death.