As I helped you earlier, you know how I work so I am going to skip the preliminaries, except for one thing, please stick with this to the end.

Is this the same computer I helped you with 6 months ago? When did this problem show up?

Other than clearing the browser cache, have you run any other scans trying to fix this problem? Does this problem affect all browsers?

I need you to go to the administration tools in XP. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side and click on System. Then up at the top click on Action and then click on Save Events As, type in system as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.

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Please run the Microsoft FixIt on this page then run windows update. Let me know if you are able to install an update. This problem has been going on since at least December 1, has your problem been around that long?

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You posted the log from before the fix was applied, that is why I asked. Did that fix anything? If not please run combofix using the instructions below.

* Anyone other than the originator of this thread, you would be best advised to not run combofix without guidance from someone trained in its use. It is a very powerful tool that can cause damage to your computer if used wrong.

Run comboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Also make sure you close all your browsers just before the instructions tell you to start the scanner.

Please include the C:\ComboFix.txt in your next reply for further review.

Note:Do not mouseclick combofix's window while it's running. That may cause it to stall

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Please run your computer for 24 hrs. During that time, reboot a couple times. I want to make sure that it is all gone. If all is well after 24 hrs let me know and we can do some cleanup and call it all done.

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