What happens next?

Once you submit the repair it will be logged in our repairs system and dispatched to the correct team for resolution. You will receive a notification through the app to let you know that the repair has been successfully logged. You will also be given a unique reference number. If you report a repair that is out of our area of responsibility we will send you a notification to let you know we cannot log the repair.

Once our repairs team has resolved your reported repair, you will be notified that the repair has been fixed. We will also ask you to complete a short satisfaction survey.

Other options

Our 'My Epping Forest Repairs' app complements our other repairs reporting options. You can still report repairs in the following ways: