Why work with us?

Our clients see proven benefits

With the help of our Mystery Shopper and Progressive Training teams, our customers have seen proven key benefits by working with us – seeing their business through the eyes of a customer.

Consistent and exceptional customer service

By evaluating clearly-defined service standards and procedures, you can understand in which areas your team performs at their best, and train them where there is room for improvement.

Increased income and profitability

By paying attention to the customers’ impression, and responding to areas of improvement, our clients have seen an increase in repeat business and recommendations.

By focusing on what they do well and on areas identified for improvement, our clients have seen an increase in repeat business and recommendations.

A better brand image

We check adherence to your brand standards, values and policies, so you can ensure the customer gets the same high-quality experience across the company.

Consistent product quality

As well as evaluating service standards, our Mystery Shoppers can support their observations in respect of product quality with photographs of their meals, bar drinks and cocktails, bedroom facilities, and more. Our clients are increasingly taking advantage of this tangible feedback.

A more productive and happier team

Through the identification of training needs, we can help you get your team back on track and working in sync with your goals, creating a happier work environment.

Increased marketing effectiveness

By evaluating your membership offers, seasonal promotions, lunch and early evening meal deals and other promotional activities, we can help you measure the effectiveness of your marketing initiatives.

Support performance reviews

The provision of tangible evidence relating to visit highlights and shortcomings can significantly help you set with the setting of focused and measurable objectives for all levels of your business. You can establish a set of guidelines and requirements for your team that they can understand, and work towards.

WHY CHOOSE US FOR

MYSTERY SHOPPING

Our ever-growing enthusiastic and dedicated management team, alongside our loyal and elite mystery shoppers across the world, tailor every part of the process to meet our clients’ needs – and our clients like working with us.

WHY CHOOSE US FOR

FOR TRAINING

Our training solutions ensure that clients have the advice, support, and knowledge they need to turn their vision into reality.

Our clients choose our training services because we:

Aim for a partnership approach.

Go out-of-our-way to gain an in-depth understanding of your needs before proposing a bespoke and practical solution.

Adopt a flexible style, recognising that anticipated needs may well change.

Make a tangible difference to their business

Provide enthusiastic, dedicated and professional training consultants for ongoing support

And it’s not just the organisation and management teams that enjoy working with us, but our course participants, too. We keep things inclusive and supportive, practical and stimulating, focused and informal, and always fun. Help your team to become better, and your business will benefit.