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General Information

FAQ

What are my payment options?

Payment can be made using any major debit or credit card. Recurring payments are set up through a secured web portal. PayPal is not an option.

Where do you store backups? For how long?

Backups are stored securely on Amazon S3 servers for 30 days, after which they are deleted.

What is covered in WordPress Email Support

You may open a support ticket directly from your WordPress dashboard or by emailing webmaster@mainsailcreative.com. You can send as many support tickets as you would like each month. We'll send back the answer to your question, or sometimes refer you to an article for assistance in a timely manner. Any support request that require additional work (such as coding/content/administration updates) will be provided at an estimate that we communicate.

What happens if a plugin/theme update breaks my site?

The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.

What is your cancellation policy?

You are in full control of your subscription, and you can cancel at any time from the client area with the click of a button (no forced phone call or awkward sales pitch).

What is your refund policy?

We offer a 100% fully guaranteed refund during the first 30 days of service. Once 30 days have past, refunds are prorated for the remaining time left in the month.

What if my site gets hacked?

If your website is compromised, we will quickly restore it to the latest un-compromised backup, free of charge.