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#contactcenterworld, @NewVoiceMediaLondon, January 20, 2016 -- NewVoiceMedia, a global provider of cloud technology, announced that Interactive Design Institute Ltd (IDI), a UK's provider of accredited online courses in art and design subjects, is using ContactWorld to transform its sales operations, increase conversion rates and improve business efficiencies.

IDI selected NewVoiceMedia's ContactWorld for Sales solution for its seamless integration with Salesforce, detailed reporting and rich functionality including click-to-call which improves efficiencies in outbound calling operations. The technology offers the company a single solution for insight into its entire business, replacing a standard telephone package.

Alistair Montgomery, Head of Web Development at Interactive Design Institute, comments, "We are pleased to be live with ContactWorld for Sales following a fast deployment and have seen instant benefits from the solution. We now have detailed insight into our entire business, have established KPIs and thanks to the platform’s call recording and reporting capabilities, can easily measure our agents’ success. The sales team have also reported significant efficiency improvements in their outbound dialling".Jonathan Gale, CEO of NewVoiceMedia, adds, "We’re extremely pleased that IDI has chosen ContactWorld to improve its sales performance and that it has experienced immediate benefits from the technology. Not only have we provided the company with a feature-rich cloud solution, it’s also completely flexible and scalable and will continue to support the business as it grows, while reducing its capital investments".#contactcenterworld, @NewVoiceMedia