Technical support engineer

At Centiro we are constantly on a journey of discovery. We think outside the box and strive to stretch the boundaries of possibilities. We create something unique everyday – something which is more than a software company. We believe in innovation and the strong power of collaboration. At Centiro 1 + 1= 5,000. Our ambition is to deliver the best solutions for our customers and at the same time be the best possible place to work.

You will be part of a company with exciting future prospects, a company that offers a flat organizational structure with short decision-making paths and proximity to the company management, which means that you have vast opportunities to influence and assume significant responsibility.

With our rapid expansion, we are looking for Technical support role. You will primarily work on the front lines of the process that ensures deliveries to customers and work closely with incidents on day to day basis. We’re looking for a person who enjoys developing customer contacts and solving problems at a pace that varies, but is sometimes very high – a climate you find exhilarating that inspires you to better and better performance. You will be part of an autonomous team handling Incident management, troubleshooting, fixing the problems and much more.

Job responsibilities:

Taking ownership of technical issues, and working with our Delivery team to resolve issues when necessary

Resolving high priority issues raised by customers.

Working proactively to provide permanent solution to production issues.

Documenting the troubleshooting and analysis done for incident handling.

Participation in root cause analysis discussion whenever required.

Participation in providing training to other colleagues and customers as required

Pre-requisite:

Minimum 3 years of working experience in Technical support area.

Expert in SQL queries and database analysis.

Knowledge about Windows OS and Windows Server

Knowledge about FTP, VPN and similar techniques

Ability to acquire and apply troubleshooting information

Experience with Case/incident Management Systems

Written and verbal skills.

Experience of working with IT Application support environment

Bonus:

Knowledge about ITIL (Information Technology Infrastructure Library)

Basic knowledge about programming languages and development processes (.NET, C#)

Prior experience/awareness about logistics and supply chain domain

As an individual, you are enterprising, open and a good listener, and have good skills in both outward and in-house communication. We also believe that you are flexible in the working process to be able to quickly switch to higher priority tasks.

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OUR OFFICE

A CULTURE BASED ON INNOVATION

Centiro likes diversity, in gender, culture and competence. We love introverts and extroverts alike. Together we build a workplace for human beings exploring their full potential - having fun in the process.

Centiro has won several awards and accolades over the years and is ranked as one of the best places to work in Europe by Great Place to Work®.

About Centiro

Centiro is a leading innovator in cloud-based transportation and delivery management solutions. Centiro’s products empower companies and finer supply chains in over 125 countries. Headquartered in Borås, with offices in London, Boston and Pune, our list of clients is impressive and includes iconic brands renowned for supply-chain innovation and effectiveness.