Looking after your home

We will work with you to make sure you feel safe in a Tāmaki Housing home and that it is in good condition. Call us straight away on 0800 521 555 if you need any repairs done.

Your tenancy manager is there to help, so if you have any questions or concerns about your house, please call.

Maintenance and repairs

If something at your property needs to be fixed, call us free on 0800 521 555 between 8.00am and 8.00pm, Monday to Friday. If your repair is urgent, including weekends and public holidays, you can still call us free on 0800 521 555.

Urgent repairs may be:

Overflowing toilet or sewage problems

Bad water leaks

No power or water

Electrical safety faults

Broken windows or doors that affect the security of your home

Stove not working

Faulty smoke alarms (when no alarms, or only one, in the property is working)

Non-urgent repairs may be:

Fixing door handles

Oven light not working

An element on the stove not working

Painting inside the house

Painting outside the house

We’ll aim to get these repaired as soon as possible and we will let you know when that will be.

Potential emergency:

If you discover a gas leak, turn off all valves to gas appliances, if this can be done safely, and open windows and doors. If the smell persists, call 111 and go to a safe place outside the house.

If something at your property needs to be fixed, call us free on 0800 521 555 between 8.00am and 8.00pm, Monday to Friday.

Contractors in your home

We employ contractors to do maintenance and repairs in Tāmaki Housing homes.

Contractors will call you to agree on a time to do non-urgent work. They will talk you through any safety precautions that are necessary while they are working and they will respect your privacy and treat your home and possessions with care.

It’s really helpful if you can make sure someone is at home at the time you arranged with a contractor. If you are not there then your repairs will be delayed and it will prevent the contractor from getting other work done on time.

Inspections

Tāmaki Housing team members will visit your home regularly to check:

If there are any tenancy issues

The condition of the property

The property continues to meet the requirements of the Building Act & fire safety regulations

Smoke alarms are in place and working

Talk to your tenancy manager if you have any concerns. We will let you know when we are planning an inspection.