Services

Packing that bigger punch to deliver true change

Training & Workshops

Different to off the shelf programs, tailored workshops ensure objectives of both business & individuals are met.

Engaging with the stakeholders from the beginning and carrying out post-workshop reviews.

Facilitation

Involving the team to create an outcome, reach a decision or get everyone involved.

Creating a safe environment that encourages, “What if Thinking” creating space for individuals to be heard and listened to, all while driving towards outcomes, key deliverables and actions.

Implementing change programs, linking business objectives to team objectives. Really focusing the execution of what we are going to do.

Coaching

Delivering the best results through one-to-one or group coaching.

Entrenching learnings from workshops or assisting in application of key focus areas from facilitation.

Developing the behaviours of an individual or targeted group.

COMMUNICATION

Increase the power of your people to convey your messages and values at every customer contact point throughout your organisation. Improve the internal staff communication channels and how they engage with each other.

Popular topics/programs Include:

Asking the powerful questions

Listening to understand

Assertiveness

Negotiation

Behavioral Profiling (DiSC)

Train the trainer

Coaching

PERSONAL EFFECTIVENESS

When your people are performing at their potential, your business can perform at its potential. Personal effectiveness challenges and changes behaviours, then builds skills in time management, self-management anther disciplines.

Popular topics/programs include

Time management & productivity

Emotional intelligence

Presenting with impact

Effective meetings

Behavioural profiling: DiSC or Hogan Assessments

Leadership skills and effectiveness

CUSTOMER & CLIENT EXPERIENCE

How we shape the customer experience demonstrates how we work with them to provide solutions, take ownership and show them we really do care. Effective client service requires more than simple good intentions and the ability to build rapport.

Popular topics/programs include:

Creating that ‘winning’ customer experience

Creating and communicating client value

Effective telephone skills

Managing dissatisfaction

Conflict management

Creating a customer experience culture

SALES PERFORMANCE

The ‘old school’ sales model has lost its effectiveness and influence. By embracing a fresh, relationship based approach, focused on client value and trust, you will get better results.