Passport Claims Defense

Passport® Claims Defense enables smart and efficient procurement, management, and delivery of legal services for claims organizations to help insurers improve expense and loss ratios. Using the solution, claims departments:

Reduce costs

Get better results and value from counsel

Manage cases more proactively

Identify cases for settlement earlier

Better prepare for the cases that need to be tried

Passport Claims Defense provides a single solution that brings together all of the parties involved in litigation management and other claim-related legal services. The ELM Solutions software serves as a centralized place where claims professionals and their retained panel and staff counsel law firms can track and share the latest case information. This enables timely, effective collaboration by the entire team and leads to more efficient and accurate case resolutions.

Built on Passport, our patented technology platform, Passport Claims Defense offers two modular, yet integrated, components: one supports claims professionals in their management of staff and/or outside counsel; the other supports the day-to-day case management needs of staff attorneys. These components may be used individually, or together as a comprehensive, integrated solution.

Passport Claims Defense is available for on-premise or dedicated hosted deployment, which offers each carrier the flexibility to select the option that best suits its company’s IT preferences and/or data security requirements.

Case Management for Staff CounselEquip staff counsel law firms to manage cases more proactively and drive the right cases to earlier resolution with a comprehensive solution for day-to-day case management

When both components are used, Passport Claims Defense provides the unique advantage of a set of common KPIs (key performance indicators) to easily benchmark the effectiveness of all counsel, including staff and outside firms. This empowers claims organizations to gain new insight into counsel performance and value and, ultimately, become more strategic in their sourcing of legal work.

Drive improvement to expense and loss ratios.

Passport’s superior ease-of-use and wide range of business process automation tools drive efficiency and consistency throughout case management processes, which helps to reduce the cost per case and improve claims quality

Reporting and analytics capabilities offer insights to help optimize resource usage, find new cost savings opportunities, and identify the most effective case strategies for earlier and more accurate case resolutions

Gain insight into counsel performance and value and select the best legal resource for every case.

Passport's ability to benchmark the effectiveness of all counsel, including staff and outside firms, empowers insurers to become more strategic in their sourcing of legal work and optimize the assignment of cases to achieve better claims outcomes

Sophisticated reporting and business intelligence enable the use of both subjective and objective firm performance metrics to understand the true value provided by counsel

LegalVIEW® analytics offerings, which are powered by the world’s largest repository of legal performance data, further enhance a carrier’s ability to benchmark panel management practices to improve counsel selection and engagement, as well as to understand litigation expense drivers

Make a smart long-term technology investment.

The solution’s underlying platform architecture offers insurers maximum flexibility to support the unique and evolving business needs of claims and staff counsel operations

Client-side toolkits put the power in customers’ hands to adapt Passport to meet their changing business needs

Superior integration capabilities enable a seamless flow of information and processes across the organization, uniting Passport with claims management, document management, accounts payable, and other systems