Crave Utilities Enterprise Asset Management

EAM

High performing utilities continually improve their operating assets so as to save costs and help the bottom line. They streamline each and every opportunity to match supply with demand. They predict wear and tear to prevent downtime and increase base reliability measures. They fine tune equipment to run at the highest cost-efficiency levels. And they integrate their workforce operations with a comprehensive plan to achieve all of the above asset maintenance improvements.

Our EAM solutions address Utility industry challenges

The Crave InfoTech Enterprise Asset Management offering for utilities includes component solutions which can be utilized individually or as a holistic program to address the mobility challenges specific to the industry:

Job Department Title

Workplace Challenge

Cause of Challenge

Features

Benefits

Customer Service

Responding to the customer demands for more appointments.

Increase field workforce productivity and respond to customer service spikes.

Long lead-time to make updates to the existing appointment system.

Fully Configurable.

Adjust Resource schedule on the fly.

Quickly Respond to emergencies.

Fully integrated with CIC0 and CRM front office process.

Appointment scheduling through, CIC0, CRM or IVR.

User can view work center data based on Day and Work Center.

Ability to make the Adjustment in Schedule by Day.

Ability to create Schedule by work center.

Dispatch Unit

Lack of filtering capabilities.

Multiple transactions to perform effective dispatching.

User knowledge is crucial for the effective dispatching.

All the functions needed are not at one place.

Single transaction to manage all the aspects of dispatching.

Recommendation based on availability, skills, and schedule.

First work on priority customers.

Tabular and Gant chart for assignments

Dispatcher is working from one place to manage all the day-to-day activities.