A Change to our Pricing Model

Update: June 16, 2018: We are waiving the $50 setup fee for all clients that sign a contract with us in the remaining 2 weeks of June, 2018.

We are changing our pricing model beginning Monday, March 12, 2018.

Until now, we have only charged our clients a percentage of funds recovered. So, if a client had lost access to a wallet that contained 1 Bitcoin, we would charge them nothing until and unless we had recovered access to their funds. At that point, we charged 20% of the funds recovered.

That model can work well, but it has some flaws, both for us as a company and for our clients.

Disadvantages for us as a Company:

Before we get to the point of decrypting wallets we spend a lot of time working with clients that often are not serious about recovering their funds.

More then 30% of the wallets that we have recovered have been empty, or had less than the equivalent of USD $50 in them when we recovered them.

We have spent dozens of hours researching complicated client issues, only to have the client decide not to pursue recovery.

Disadvantages for our Clients:

Half of the people that contact us have crypto recovery issues that don’t offer a clear path to the recovery of funds. We have not been able to afford to service those clients.

Some clients with larger wallets balk at a 20% recovery fee.

Many clients have asked for phone consultations, which have not made financial sense under the old model.

To address these different concerns, we have decided to implement a new pricing model. Beginning Monday, March 12, we are going to charge all clients a USD $50 up-front fee. That fee will include:

An initial consultation by phone, and follow-up conversations by email.

We will thoroughly discuss your options for recovering your funds, include the use of recovery phrases, password managers and brute force decrypting your password.

We will help you identify likely password guesses.

If you choose to pursue brute force decrypting of your password, and we can get both a viable wallet backup and password guesses, we will test at least 1 million password variations.

In acknowledgement that the $50 fee reduces our risk in getting paid, we are reducing our fee from funds recovered from 20% to 17.5%. In addition, we will apply the initial $50 charge towards our fee.

So, to take our initial example of a client that had lost their password to a wallet that contained 1 Bitcoin, under the old model we would have charged 20% of the funds recovered, or .2 BTC. Under the new model we would charge $50 up-front, plus .175 BTC when the funds are recovered.