Quality Metrics: Achieving Standardization Across Your Organization

This presentation will review the AstraZeneca journey, which started in 2011, to develop a set of standardized quality metrics as part of an internal program to drive implementation of ICH Q10. The presentation will cover the process used to develop quality metrics, the development of a standardized IT tool for collecting and reporting quality metrics, how “buy-in” was established early-on for using standardized quality metrics, and how these metrics are utilized by site and corporate management to identify areas of improvement. Examples of the current quality metric reporting will be shared.
Learning Outcomes: The participants in this session will have a clear view of how one company approached the development of global or site wide standardized quality metrics and will take away practical examples of how these metrics are being used currently to drive improvements and aid management reviews.