Language Recruitment Services (LRS) is recruiting a German OR French Speaking Customer Service specialist to Assist the Customer Service Manager of a well-established high-street retailer.

Our client is based in London; you will be offering first-class customer service to clients both over the phone and online. This is a great opportunity to develop your skills in a fun and dynamic environment with a great team ethos – not to mention the jaw-droppingly generous staff discount!

German OR French Customer Service Assistant Team Lead– Main Duties:

•Oversee and lead the customer service team when Manager is away

•Ensure Team KPIs and SLAs are met

•Assisting in the training of staff

•Receiving and actioning client enquiries on the phone, via email & through several online chat channels

•Placing order and making amendments when necessary

•Daily liaison with warehouse contacts to ensure excellent customer service is delivered at all times

•Dealing with expeditors on several different systems when necessary

•Gradually building up excellent product knowledge and be able to pass it on effectively to clients