tortie lace coat

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Delivery And Returns

UK Delivery

STANDARD DELIVERY - FREE FOR ORDERS OVER £125

£3.99 for orders under £125

Deliveries will be made within 3-5 working days after your order has been placed. We’ll then email you tracking information once your order is on its way.

Your order will be delivered between 8am and 8pm and a signature will be required on receipt. If you are not around to take delivery of your order, our couriers will leave a calling card so you can arrange a redelivery. This service is not available in Northern Ireland.

NOMINATED DAY DELIVERY - £4.99

CHOOSE YOUR DELIVERY DAY

Nominate a delivery day of your choice (Monday – Sunday, excluding bank holidays) up to 7 days in advance. When placing your order, please be aware of the following delivery deadlines:

For next day deliveries, please order by 8pm Monday – Friday

For Sunday deliveries, please order by 6pm Friday

Orders made after 6pm Friday and over the weekend will be delivered the following Monday

Orders placed on a bank holiday will arrive the following Wednesday

We will email you with tracking information once your order has been despatched. Our couriers will then email you one day before your selected delivery date to let you know when to expect your order (between 8am and 8pm). You’ll need to be around to sign for your parcel, but if we miss you, our couriers will leave a calling card so you can arrange a redelivery.

Please note that Nominated Day Deliveries will take a minimum of 2 days to arrive for the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3. This service is also not available in Northern Ireland.

CLICK & COLLECT

What is Click & Collect?

Click & Collect is a free service which lets you buy online and collect your purchase in a store of your choice.

Which stores can I collect my order from?

Your Click & Collect order can be sent to any Coast standalone store in England, Scotland and Wales here. Unfortunately the service is not yet available in our NI stores, concessions or outlets.

How soon can I collect my order?

Your order will be available to collect in your selected store 1-3 days after you place it.

How will I know when to collect my order?

We will notify you by email and SMS (if you have provided your mobile number) when your order is ready to collect.

How long do I have to collect my order?

You have 10 days to collect your order after you've been notified. We'll send you a reminder on the 7th day. If you need longer, simply call the store on the number in your notification email. If you don't collect your order after 10 days and we don't hear from you, we'll assume you no longer want it, and we'll process a refund. You will receive the refund in 7-10 days.

Do I need to take anything with me when I collect my order?

We do need to check that you are who you say you are, so please bring along your collection notification (on paper or on your phone) and either your passport or driving license.

Can someone else collect my order for me?

Unfortunately we can’t allow someone else to collect your order on your behalf.

How can I find the store and what time it's open?

The store address and opening hours will be in your collection email. You can also use the store finder here here.

What if my purchase is unsuitable?

We hope you will be delighted with your purchase, but if you're not 100% satisfied you can return it in store to have your money refunded.

If you've returned home with your purchase you can either take it back to the store, along with your invoice, or post it back to us following the instructions on your invoice.

You must return the item within 28 days (full price items) or 14 days (sale items) for a full refund. Find out more about our returns policy here.

If you purchased additional items whilst in store, and wish to return them, these must be returned to store, not by post.

What if I change my mind?

If you change your mind after you've placed your order, please contact our customer service team as soon as possible here and ask them to cancel the order.

IRELAND DELIVERY

NORTHERN IRELAND (3-5 WORKING DAYS)

Deliveries will be made within 3-5 working days after you place your order if ordered before 3pm (excluding bank holidays). Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking will be available and will be sent to you via an email which informs you that the order has left us.

REPUBLIC OF IRELAND (3-5 WORKING DAYS) - €6.50

Deliveries will be made within 3-5 working days after you place your order if ordered before 3pm (excluding bank holidays). For orders placed after 3pm, please allow 4-5 working days. (Signatures are not required and you can specify an alternative delivery address to your billing address.)

REPUBLIC OF IRELAND NEXT DAY & NOMINATED DAY DELIVERY - €8.00

You can request to have your item(s) delivered to you the next day or you can choose to nominate a delivery day of your choice up to 7 days in advance (excluding Sunday). You must order by 1pm Monday - Friday to receive your goods the following day. Deliveries are made between 8am and 3pm, though most packages should be delivered by 1pm.

We do not deliver on a Bank Holiday, please be aware of any impending ones when you order. Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking will be available and will be sent to you via an e mail which informs you that the order has left us.

A signature will be required on receipt. You will receive a text and e mail from our carrier to give you a one hour time slot for delivery - this will happen on the morning of your delivery day. If you are not around to take delivery of your parcel, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your goods.

International shipping to Europe costs €15 and is charged on a flat rate basis, regardless of the weight of your order and items purchased. You can expect to receive your goods within 10 working days of placing your order. Countries outside of Europe will incur a $25 shipping cost, regardless of the weight of your order and items purchased.

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Please note that weekends and bank holidays are non-working days.

RETURNS

FREE RETURNS

Should you wish to return any unwanted item(s), you have 28 days of the dispatch date to return for a full refund. For sale items, please return within 14 days for a full refund. Coast purchases made at a concession in a department store must be returned to the same concession for a refund and are bound by the concession policy of returns, details of which can be found at the back of the concession till receipt.

All goods must be returned in the condition they were sold, unworn and all labels intact. When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, makeup or deodorant which may leave a scent or mark on the item. Selected Coast dresses have a returns tag attached to the outside. Refunds will not be accepted for dresses where this tag has been removed. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed. In the interests of hygiene we do not offer refunds or exchanges on pierced jewellery, unless faulty.

Your rights under the returns policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. Click here for full terms and conditions.

UK RETURNS TO STORE - REFUNDS PROCESSED IMMEDIATELY

You can return your item(s) to any of our Coast standalone stores using the Returns Note enclosed in your parcel as your receipt. Refunds are processed immediately, however please note, refunds may take a further 3-5 days to appear in your account depending on your bank. Unfortunately this facility is not available at Coast concessions in department stores or factory outlet stores. Please note that we are only able to issue a refund back to the original method of payment if the card holder is present. Unfortunately we cannot issue a refund to an alternative account or method of payment if the card holder is not present, and in this instance we will offer a gift card or exchange.

DODDLE STORE

Return your item(s) for FREE at any Doddle location. Simply complete your returns note and place it inside with your item(s). You can then take the unsealed package to a Doddle store, and they will print a label and pack it up for you. Refunds will be received and processed within 5 working days. Please note, refunds may take a further 3-5 days to appear in your account depending on your bank.

COLLECT +

You can return your item(s) by Collect+ with drop off points in over 5,000 local stores open early till late 7 days a week.

Simply enclose your despatch note, apply the collect + label to your parcel, take it into any one of the participating stores and you'll get a proof of postage and a code to track your return. Refunds will be received and processed within 5 working days. Please note, refunds may take a further 3-5 days to appear in your account depending on your bank.

UK RETURNS BY POST

If you wish to return your goods by post, please complete the Returns Note within your parcel. Fill in a returns quantity and reasons code against the item(s) you wish to return. Enclose your completed Returns Note and apply the FREE Royal Mail label to your parcel and take it into your local Post Office. Refunds will be received and processed within 7 working days. Please note, refunds may take a further 3-5 days to appear in your account depending on your bank.

IMPORTANT: Remember to ask for a proof of postage receipt which you should retain until you receive your refund.

IRELAND RETURNS

Complete the Returns Note within your parcel and fill in a returns quantity and reasons code against the item(s) you wish to return

Enclose your goods along with the completed Returns Note in a securely wrapped parcel and place a returns address label on the parcel

Refunds take approximately 20 working days to process on receipt of your items

Delivery And Returns

UK Delivery

Ireland Delivery

Rest Of The World Delivery

Returns

STANDARD DELIVERY - FREE FOR ORDERS OVER £125

£3.99 for orders under £125

Deliveries will be made within 3-5 working days after your order has been placed. We’ll then email you tracking information once your order is on its way.

Your order will be delivered between 8am and 8pm and a signature will be required on receipt. If you are not around to take delivery of your order, our couriers will leave a calling card so you can arrange a redelivery. This service is not available in Northern Ireland.

NOMINATED DAY DELIVERY - £4.99

CHOOSE YOUR DELIVERY DAY

Nominate a delivery day of your choice (Monday – Sunday, excluding bank holidays) up to 7 days in advance. When placing your order, please be aware of the following delivery deadlines:

For next day deliveries, please order by 8pm Monday – Friday

For Sunday deliveries, please order by 6pm Friday

Orders made after 6pm Friday and over the weekend will be delivered the following Monday

Orders placed on a bank holiday will arrive the following Wednesday

We will email you with tracking information once your order has been despatched. Our couriers will then email you one day before your selected delivery date to let you know when to expect your order (between 8am and 8pm). You’ll need to be around to sign for your parcel, but if we miss you, our couriers will leave a calling card so you can arrange a redelivery.

Please note that Nominated Day Deliveries will take a minimum of 2 days to arrive for the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3. This service is also not available in Northern Ireland.

CLICK & COLLECT

What is Click & Collect?

Click & Collect is a free service which lets you buy online and collect your purchase in a store of your choice.

Which stores can I collect my order from?

Your Click & Collect order can be sent to any Coast standalone store in England, Scotland and Wales here. Unfortunately the service is not yet available in our NI stores, concessions or outlets.

How soon can I collect my order?

Your order will be available to collect in your selected store 1-3 days after you place it.

How will I know when to collect my order?

We will notify you by email and SMS (if you have provided your mobile number) when your order is ready to collect.

How long do I have to collect my order?

You have 10 days to collect your order after you've been notified. We'll send you a reminder on the 7th day. If you need longer, simply call the store on the number in your notification email. If you don't collect your order after 10 days and we don't hear from you, we'll assume you no longer want it, and we'll process a refund. You will receive the refund in 7-10 days.

Do I need to take anything with me when I collect my order?

We do need to check that you are who you say you are, so please bring along your collection notification (on paper or on your phone) and either your passport or driving license.

Can someone else collect my order for me?

Unfortunately we can’t allow someone else to collect your order on your behalf.

How can I find the store and what time it's open?

The store address and opening hours will be in your collection email. You can also use the store finder here here.

What if my purchase is unsuitable?

We hope you will be delighted with your purchase, but if you're not 100% satisfied you can return it in store to have your money refunded.

If you've returned home with your purchase you can either take it back to the store, along with your invoice, or post it back to us following the instructions on your invoice.

You must return the item within 28 days (full price items) or 14 days (sale items) for a full refund. Find out more about our returns policy here.

If you purchased additional items whilst in store, and wish to return them, these must be returned to store, not by post.

What if I change my mind?

If you change your mind after you've placed your order, please contact our customer service team as soon as possible here and ask them to cancel the order.

NORTHERN IRELAND (3-5 WORKING DAYS)

Deliveries will be made within 3-5 working days after you place your order if ordered before 3pm (excluding bank holidays). Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking will be available and will be sent to you via an email which informs you that the order has left us.

REPUBLIC OF IRELAND (3-5 WORKING DAYS) - €6.50

Deliveries will be made within 3-5 working days after you place your order if ordered before 3pm (excluding bank holidays). For orders placed after 3pm, please allow 4-5 working days. (Signatures are not required and you can specify an alternative delivery address to your billing address.)

REPUBLIC OF IRELAND NEXT DAY & NOMINATED DAY DELIVERY - €8.00

You can request to have your item(s) delivered to you the next day or you can choose to nominate a delivery day of your choice up to 7 days in advance (excluding Sunday). You must order by 1pm Monday - Friday to receive your goods the following day. Deliveries are made between 8am and 3pm, though most packages should be delivered by 1pm.

We do not deliver on a Bank Holiday, please be aware of any impending ones when you order. Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking will be available and will be sent to you via an e mail which informs you that the order has left us.

A signature will be required on receipt. You will receive a text and e mail from our carrier to give you a one hour time slot for delivery - this will happen on the morning of your delivery day. If you are not around to take delivery of your parcel, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your goods.

International shipping to Europe costs €15 and is charged on a flat rate basis, regardless of the weight of your order and items purchased. You can expect to receive your goods within 10 working days of placing your order. Countries outside of Europe will incur a $25 shipping cost, regardless of the weight of your order and items purchased.

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Please note that weekends and bank holidays are non-working days.

FREE RETURNS

Should you wish to return any unwanted item(s), you have 28 days of the dispatch date to return for a full refund. For sale items, please return within 14 days for a full refund. Coast purchases made at a concession in a department store must be returned to the same concession for a refund and are bound by the concession policy of returns, details of which can be found at the back of the concession till receipt.

All goods must be returned in the condition they were sold, unworn and all labels intact. When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, makeup or deodorant which may leave a scent or mark on the item. Selected Coast dresses have a returns tag attached to the outside. Refunds will not be accepted for dresses where this tag has been removed. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed. In the interests of hygiene we do not offer refunds or exchanges on pierced jewellery, unless faulty.

Your rights under the returns policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. Click here for full terms and conditions.

UK RETURNS TO STORE - REFUNDS PROCESSED IMMEDIATELY

You can return your item(s) to any of our Coast standalone stores using the Returns Note enclosed in your parcel as your receipt. Refunds are processed immediately, however please note, refunds may take a further 3-5 days to appear in your account depending on your bank. Unfortunately this facility is not available at Coast concessions in department stores or factory outlet stores. Please note that we are only able to issue a refund back to the original method of payment if the card holder is present. Unfortunately we cannot issue a refund to an alternative account or method of payment if the card holder is not present, and in this instance we will offer a gift card or exchange.

DODDLE STORE

Return your item(s) for FREE at any Doddle location. Simply complete your returns note and place it inside with your item(s). You can then take the unsealed package to a Doddle store, and they will print a label and pack it up for you. Refunds will be received and processed within 5 working days. Please note, refunds may take a further 3-5 days to appear in your account depending on your bank.

COLLECT +

You can return your item(s) by Collect+ with drop off points in over 5,000 local stores open early till late 7 days a week.

Simply enclose your despatch note, apply the collect + label to your parcel, take it into any one of the participating stores and you'll get a proof of postage and a code to track your return. Refunds will be received and processed within 5 working days. Please note, refunds may take a further 3-5 days to appear in your account depending on your bank.

UK RETURNS BY POST

If you wish to return your goods by post, please complete the Returns Note within your parcel. Fill in a returns quantity and reasons code against the item(s) you wish to return. Enclose your completed Returns Note and apply the FREE Royal Mail label to your parcel and take it into your local Post Office. Refunds will be received and processed within 7 working days. Please note, refunds may take a further 3-5 days to appear in your account depending on your bank.

IMPORTANT: Remember to ask for a proof of postage receipt which you should retain until you receive your refund.

IRELAND RETURNS

Complete the Returns Note within your parcel and fill in a returns quantity and reasons code against the item(s) you wish to return

Enclose your goods along with the completed Returns Note in a securely wrapped parcel and place a returns address label on the parcel

Store Availability

Editor's Notes

The Tortie Lace Coat is a beautifully understated and versatile piece, the perfect wardrobe staple this season. This soft light weight lace piece features long sleeves, a clean-lined silhouette and a modern open front. Use the detachable waist tie for stunning definition and layer over tailored separates or your best dress for a contemporary style