If the article or chapter you need isn't available from the University of Kent's e-resources or in print in your local libraries, we may be able get an electronic version for you via the document delivery service.

To make your request

Once your item has arrived

Articles and chapters available from the British Library will be supplied in digital format). Once the document is available, you'll receive an email with the link to the document. To access it you need to:

be online; if your default browser is Google Chrome, you either need to disable the Chrome PDF viewer plugin, or use Internet Explorer or Firefox on this occasion

register for BLDSS(British Library Document Supply Service); we recommend you register before you receive your document (you only have to do this once)

log into the document with your BLDSS username and password;don't tick "Remember me on this computer" if you're using a shared computer

use Adobe Reader 10 (or above) to open the pdf (available on student PCs and Staff Managed Desktops)

download and save the document within 30 days of the original email or it will expire; click File, then Save As and save to a networked folder, memory stick, or your own PC or laptop

you may not make further electronic copies, convert the file to any other format, or copy and paste from it

once downloaded/saved, the document will "self-destruct" after 3 years

Manage your bibliographic references

Reference management software enables you to build up a personal database of references to books, articles, and other sources useful for your coursework or research. RefWorks is suitable for the needs of most students.