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To start a live chat, please temporarily change your site's language to English by following these steps.

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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Setting a homepage

Last updated May 29, 2020 15:22

Sections

Your homepage is the page that displays when you first visit your site. You can set any type of page on your site as your homepage.

Visitors can return to your homepage by clicking your site title or logo.

Note: Folders, links, and pages within Index Pages can't be set as the homepage.

Watch a video

Check your current homepage

To check your current homepage:

In the Home Menu, click Pages.

Your current homepage has a home icon next to its title.

Set a new homepage

Tip: If you haven't created the page you want as your new homepage, first add the new page, then return to this guide.

To set a new homepage:

In the Pages panel, hover over the page's title and click .

In page settings, scroll down and click Set as Homepage.

Click Confirm in the message that appears.

Click Save.

Your new homepage will have a home icon next to its title. The old homepage will appear in your navigation, but won't have the home icon next to it.

Next steps

Click and drag the new homepage to the top of your Main Navigation so it's the first link in the menu.

Hide your homepage from navigation menus by dragging it to the Not Linked section of the Pages panel. For more help, visit Adding pages to your navigation. If your homepage is a Cover Page, learn more about this in Cover Pages.

Troubleshooting

Error message: We couldn’t find the page you were looking for

If your domain can’t direct to an active homepage, attempting to visit your domain might lead to your Not Found / 404 Page message instead of your homepage. The default message looks like this:

"We couldn't find the page you were looking for. This is either because:

There is an error in the URL entered in your web browser. Please check the URL and try again.

The page you are looking for has been moved or deleted..."

If you set a custom 404 Error, you'll see your custom message instead.

Sometimes editing a template preview and switching templates leads to issues with homepages.

If you’re previewing a template, you may have set a new homepage while editing your preview template and then deleted the page set as the homepage on your live site. Or, you might have installed a new template without setting a new homepage.