4. Itemized bills are required: You or your providers must submit itemized bills with your primary insurance explanation of benefits (if applicable); balance due or notices do not provide the information needed to process your claim. Payments will be made to you if itemized bills indicate that they have been paid. Otherwise, payments will be made directly to the doctor, hospital or other service provider.

5. Parents will hear directly from the insurance company and not DYSA if there are any questions or problems with your claim