Our Preferred Shopify Theme Partners

Frequently Asked Questions

What do you mean by a small job?A small job is a technical or graphic adjustment on your Shopify store that takes a member of our team 1 hour or less. We’ve written out our definition of ''small'' and provided examples of small design and technical tasks, here.

Which type of tasks do you reject?

Any single job scoped at longer than 1 hour. We don't do repetitive data entry, vector artwork or copy. We are usually good at finding solutions to automate big jobs, so feel free to ask us anything. We love to help with our connections and resources in the Shopify world.

How does it work?After your payment is confirmed, we send you a welcome email which contains detailed instructions to get started. Job requests are approved or disapproved within the promised first response time of 8 hours. Turnaround time is up to 48 hours for our $SINGLE_PRICE single job customers and up to 1-3 business days for monthly plan subscribers. Monthly subscribers will always be prioritized in the task queue.

What does “next business day” turnaround time mean?This means that our developers will start and complete the first deliverable of your small job before the end of the following business day. It does not include the time needed to review your task. This can vary greatly depending on the task. The turnaround time starts when the job has been reviewed and approved, which could take up to 8 hours after your submission. This first email is called the first response.

Do you work weekends?We don’t. Our service covers Monday to Friday ET time. If you have an urgent matter, you may submit your request on the weekend.

Can you break up a bigger project into many smaller 1 hour jobs?No. We understand that the intention is to get the most out of our service, however we provide a tweaking service and as such we do not differentiate a 5 minute task from a 45 minute task. The 1 hour limit is only provided in order to streamline our small task service at this price, for our many valued customers, however sometimes this can be misconstrued as "1 hour of development time" which is not what we offer.

Can I use my subscription for multiple stores?Each monthly subscription covers just 1 store, except for the PLUS subscription, which can cover up to 3 stores. If you own multiple stores, you can opt for our PLUS subscription, or you have the option of purchasing a BASIC or PRO subscription for each store. Alternatively, you can also purchase individual small tasks.

I have more than one small job to do, can I buy more than a single $SINGLE_PRICE job? You can only buy and submit a single job at a time, but there is no limit to how many times you can re-purchase.

If I subscribe, will I get re-billed automatically?Yes, you will get automatically billed every 30 days or every 3 months, depending on which plan you’ve chosen. You may cancel anytime. If you do not think you will need the service for more than a month, it's best to consider other support options. The quality and value we are able to deliver is optimal when customers sign up for more than a month.

Delivery of the service stops the day the subscription is cancelled. You may not cancel mid-month and continue to use the service after the subscription is cancelled. Please read our 14 day risk-free guarantee.

I have a long list of small tasks, can you do this?We can but we do one at a time and we work on one small job at a time. We are best suited for live stores. If you are in your build or pre-launch phase, our plans aren't a fit for you. But we can help with our single jobs at $SINGLE_PRICE/each until you launch.

Do you set up Shopify stores?We are not currently handling store setups. But if you want to launch a new store we can connect you with a reputable expert to help you with that through our partner program. The rates are $65/hr and several trusted developers will see your request. Contact us with details.

Do you work with agencies?We don't. We only work directly with Shopify store owners. We prefer not to deliver small job work through agencies or freelancers. If you are an agency, please check out our generous affiliate program.

Why should I trust your team with my store?We are a leading Shopify Expert company with team members all over the world. We've been focused on delivering small technical and graphic jobs to Shopify users since May 2015 and have helped over 1600 Shopify store owners get stuff done.

What if I need a bigger job done? Do you do that?We only do jobs that we assess to be "small" i.e. less than 1 hour. However, we have handpicked expert Shopify freelancers as part of our Expert Partners program. They can cover a wide variety of jobs that fall out of scope for us, at reasonable prices.

About Carson

Carson is the highest rated Shopify expert team in the Shopify experts directory. We are a white glove Shopify support service trusted by more than 3,000 store owners. Our aim is to help you take care of your small development and graphic fixes so that you can stay focused on the big picture. Submit a small job request today!