I woke up at 1 a.m. last week to the strobe light and alarm going off over my bed. After getting dressed and running down the stairs, I found the rest of the hotel guests gathered outside.As I continued to wake up, the fire marshal’s response vehicle arrived. In the distance I could see the flashing lights of two other fire trucks. The fire department looked ready to go as they leapt off of their...

Booking curves. In the apartment industry, we often know it as seasonality, or as variable demand creation through marketing and promos. In short, it's the pace at which lease-ups fill available vacancy at any given time. Like apartment communities, hotels and airline flights also key into booking curves to optimize pricing. It's one of the reasons you'll find prices on the increase as a...

With Telephone Consumer Protection Act (TCPA) claims on the rise, now is a good time to review what’s going on and how it affects businesses and organizations.
TCPA SnapshotThe TCPA was enacted to protect consumers from aggressive telemarketers. TCPA provides a variety of restrictions. Most recent claims relate to promotional marketing calls using automatic telephone dialing systems (ATDS also...

Although we prefer cash, Frank Mauck and I will also accept checks and money orders.
You see, this month marks the 1st Anniversary of our monthly "units in a Minute" video series. I guess time flies when you’re an amateur director.
Over the course of 12 months, we’ve certainly learned a lot of valuable lessons. I know I have.
For example, I’ve learned that if I have an iced coffee 30 minutes...