Frequently Asked Questions

What assistive technology or screen reading
software should I use to view Reach A Ride?

What is Reach A Ride?

Reach A Ride is an online
search engine for specialized transportation
provided by both private and public entities
in the National Capital Region. It is hosted
through the
Metropolitan Washington Council of Governments.
Click the map to enlarge.

What do I do if I can't find a transportation
service that can meet my needs on your website?

Provide us with information about your specialized
transportation needs using the
feedback form
and you will receive a response within one business day.
You can also call 855-732-2427 Monday through Friday
from 9:00 a.m. to 5:00 p.m.

Is there a charge for using the Reach A Ride
or referral services?

No, there is no charge for information or referral. However,
some transportation providers do charge for the rides.

Can I get a reduced fare on Public Transit
(i.e.: bus, train) for being a senior citizen
or an individual with a disability?

YES. You will first need to obtain a Senior/Disabled
ID Card from your Transit Provider.

What if I know of a program that is not
on your website?

Enter the name of the agency and a phone number
or email address using the
feedback form.

Definitions

These definitions are for the checkboxes at the bottom of
the Advanced Search page.

Wheelchair:

The passenger needs a wheelchair-accessible vehicle
(equipped with a ramp).

Stretcher/Gurney:

The passenger needs a vehicle that can accommodate a
person in a stretcher or gurney.

Curb-to-Curb:

The passenger will be picked up and discharged at the
curb or driveway in front of their home or destination;
the driver does not assist or escort passengers to
the door.

Door-to-Door:

Limited assistance will be provided between the vehicle
and the door of the passenger's home or destination; the
driver does not go inside the destination.

Door-through-Door:

The passenger has significant mobility limitations and
needs a driver to escort him or her into the apartment,
or into the building of the destination (for example, a
Doctor's office).

Escorted:

The passenger needs an escort to travel with them for
the entire trip because of severe mobility or cognitive
limitations.

Traveling with a personal care attendant:

The passenger needs or prefers to travel with a personal
care attendant (PCA); the service therefore needs to
accommodate the passenger plus the PCA (perhaps at an
extra cost).

Traveling with family member:

The passenger will be traveling with a family member
and the service needs to accommodate two people (perhaps
at an extra cost).