Customer Support

Tru-Tain is Committed to Your Total Satisfaction

We understand you’ve got enough to worry about and want to make your experience with Tru-Tain as smooth as possible. That’s why we’ve laid out the basics about us, our payment information, returns, and ordering. Have more questions? View our frequently asked questions or contact us today!

What You Get with Tru-Tain Orders

When you order from Tru-Tain, you not only receive quality products at competitive prices, but you also have access to our full-service technical support, quick delivery, and dependable service. We’re always happy to help or answer any questions you have before or after you order!

Shipping Information

We pride ourselves on fast delivery. All in-stock orders are shipped within 24 hours of receiving your order using ground UPS unless you specify otherwise. Need your supplies sooner? We also offer UPS Next Day Air and Second Day Air services at your request!

Accepted Payment Methods

We accept:

Visa

Mastercard

American Express

PayPal

Tru-Tain’s Return Policy

We offer full refunds for returns made within 30 days. All items returned must be in sellable condition.

Returns made after 30 days will need to be authorized and will be subject to a 15% restocking charge.

No returns after 90 days will be accepted.

The Tru-Tain Promise

Your ultimate satisfaction is our goal and we want to do everything we can to achieve that. Not completely happy with your products? We will replace or refund it, minus shipping, if the product is returned within 30 days.