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How to make IT?

This book will help Information Technology folks to make their Users amazingly satisfied !

Tomek D.

Email Verified

Writing

Warsaw

Poland

1 Team Member

IT Customer should be the King, but is not?

Every year computers are becoming more and more powerful. Complexity of all Information Technology (IT) based solutions is also growing. Knowledge of all kind is widely accessible. Logically thinking level of Customer Service in IT should become better and better. Interestingly this is not the case.

Here is why:

IT universities focus on state-of-the-art technology. I have been searching over most recognizable technology universities all around the world for courses that might cover topics mentioned earlier. Result? Nothing!

Specialized IT project, service or customer oriented trainings cost hundreds if not thousands of $. For example: PMP exam costs up to $555, one of 6 ITIL intermediate courses in US costs around $2000. Quite expensive for one person only, isn't it?

As a result many IT specialists are still more focused on hardware or software than on real Users, their needs and feelings. They often live in their own worlds. They do not know how to work, cooperate nor how to communicate with 'normal' people.

Where are ''computer geeks'' ?

Small and medium sized companies (SMEs) are not so keen to send their employees on trainings. They want to survive in competitive world at the lowest possible cost and at once delivering great value to their Customers. Similarly public, profit or non-profit organizations - they strive for cost reductions, especially in the current crisis.

Staffing of IT departments in such places rely quite often on graduates and 'computer geeks'. Their companies have tight budgets on education of their employees. As a result IT is perceived there as not User-friendly.

There are more than 1 million SMEs in the U.S.A. only. Imagine how much room for improvement in IT Customer Services area is.

Idea

My idea is to write a short, but comprehensive book targeted for IT specialists to show them ways: “How to make IT Users happier?”.

Their familiarity with the content of the book should positively impact User satisfaction thanks to usage of provided tips'n'tricks and techniques.

Thanks to the book availability both IT specialists and their managers, especially in small and medium sized companies, will have an alternative or a supplement to expensive trainings.

With this book we can create a cheap source of knowledge focused on well tested practices. A Customer Service Excellence seed.

Your book

We are in IT ocean. I would like to give IT folks a beautiful fishing-rod and understanding of their fish (Users) hearts and language.

The book will base on the ITIL and Customer Experience concepts. It will cover proper organization of Information Technology services from both IT & User perspectives. Presented exemplary services will be pragmatic, focused on practice and Customer Happiness.

I have started to write the book in top-down way, starting from the table of contents, going down into more and more details. I will do my best to make this book professional in content, but light & funny to make whole reading enjoyable.

During this process I have already prepared several pages of writing that will be used in the book. Here are chapters that I do propose with a brief description what they are going to be about:

1. Seafood

Make your appetite for IT projects & services.

2. How to swim?

Find yourself in IT ocean. Learn fisherman and fish language. Get some hints how to effectively get what you wanted.

3. How to become a fisherman?

Make a quick IT service handover from another IT-man. Understand your fish hearts. Give a bonus to your Customers!

4. Goldfish

Run small IT services with few components - how beautiful they can be! Make your Customer the King.

5. Whale

Manage massive IT services with several components and technologies in various business areas - like an elephant in size and an octopus in variety of hands. Build the Customer guild and fly over the ocean. Only the sky is the limit!

6. Shark

Lead medium sized IT services that covers few components, technologies and also covers critical business processes with required high availability. Be sharp shark, but do your hunting with grace & beauty. Don't be eaten! Serve delicious and well cooked dishes. For the sake of the Customer happiness.

7. Fishing tools

Choose your rods, fishing lanes and hooks. Don't worry, be happy!

Your support

Despite of the fact that I know and I observe service-based organizations I must admit that my perception is quite limited. That is why your contribution is crucial to make this book really successful!

Professionally I have more than 10 years of experience in Information Technology on different positions. Last 7 years I spent on service and project management working with Customers in multinational environments.

I am quite excited to share with you knowledge that I learnt over that time!

Would you like to try?

Feel free to join or at least to provide me your feedback or suggestions!

And last, but not least - thank you in advance for all your support :)

Fixed FundingThis campaign did not meet its €5,000EUR funding goal by the deadline.

Campaign Closed

This campaign ended on September 15, 2014

Select a Perk

€25EUR

IT-Book

You’ll receive a full e-book version of the book in the electronic format of your choice.

0
claimed

Estimated delivery: March 2015

€5EUR

IT-Contributor

You'll be thanked profusely in a List of Honor on the book's website, and in the book itself.

0
claimed

Estimated delivery: December 2014

€10EUR

IT-Shot

You’ll receive a part of the e-book (introduction + one selected chapter of the book) in the electronic format of your choice plus $5 discount to buy in-scripted book.

0
claimed

Estimated delivery: December 2014

€50EUR

paperIT-Book

You’ll receive a trade paperback version of the book, plus the e-book (postage costs already covered).

0
claimed

Estimated delivery: March 2015

€60EUR

inscripted-Book

You’ll receive a trade paperback version of the book, signed by me and with an inscription of your choice, plus personal thanks on Twitter, plus the e-book.

0
claimed

Estimated delivery: March 2015

€80EUR

hard-Book

You’ll receive a hardbound version of the book, signed by me and with an inscription of your choice (or left to Tomek's whim, if you'd rather), plus personal thanks on Twitter, plus the e-book.

0
claimed

Estimated delivery: April 2015

€400EUR

IT-Requestor

You'll receive all previously mentioned perks plus possibility to add your special requests to the book PLUS you will schedule an exclusive 20-minute Skype session with the author to chat about the book.

0
out of 5
claimed

Estimated delivery: April 2015

€1,000EUR

IT-Final Reviewer

You'll receive all previously mentioned perks PLUS chance to review all chapters at first shot.

0
out of 3
claimed

€2,000EUR

IT-Revolutionary-Editor

You'll receive all previously mentioned perks PLUS you will schedule an Skype sessions with the author to chat about the book PLUS real possibility to influence the shape of the book guaranteed.
Become the Master of Disaster!