Customer Testimonials

We pride ourselves on our customer feedback, we want you as the customer to be completly satisfied with any work undertaken by Chestergate RBS.

As such all customers are asked to fill out a post project questionare which you view by clicking the link below:

Dear Neil,

I am writing to you to thank you for the excellent conversion that you undertook on our property.

As I think you are aware, we obtained a quotation from another large and reputable firm who specialise in this area alongside your own. However, having analysed both in detail and met with you, we decided that we would prefer to work with a local company who knew the specific issues relevant to properties like ours and also had established contacts with local surveyors etc.

I recall that we received a very detailed summary of the works to be conducted with supporting costs. Work commenced on schedule, converting the three basement rooms and hall area into a livable and useable space.

We found that at every stage of the process you were particularly accommodating of our requests and even when we reached the situation where I decided that we should go back and dig two of the three rooms deeper. Whilst this did set you back over a week, the situation was handled
without fuss.

We also worked with your electrician/plumber, Mike Warnock, who we found to be incredibly efficient and meticulous in all of the work undertaken. Not only did you and your team carry out all of the work which you specified you also did a number of smaller jobs to integrate the conversion into the hall area of the property such that the conversion now feels just like an additional floor.

In summary 1can't praise highly enough the standards of workmanship throughout the job. This experience was particularly exemplified by the fact that when I tried to carry out a snagging of the job I couldn't find a single thing which hadn't been done in exactly the way we agreed and to the standards
that I would have expected!

You have created a great additional space for us, which all those who have seen have admired. We spend so much time on our new floor we can't imagine how we managed without it! Please pass on my thanks to all of your team and well done again.

Mr Briscoe - Hale

Dear Neil,

Please find enclosed what I think is the last payment instalment relating to the work on our basement. Whilst writing I would like to take this opportunity to thank you and all your team at Chestergate for the great job you were able to do for us.

When we began the work in May this year, we new it would be a major undertaking. However the professional approach that you adopted made the process almost pain free. Being able, within reason, to add to the project and adapt it as we went gave us the scope to get the details, which are always difficult to pick up at the beginning, right.

Now the basement has been transformed and has added considerably to our living space and I hope to the value of our house. Even our decorators commented on the quality of the joinery and general finishes. I am also comforted to know, that given the little bit extra we paid that we have not done anything that will undermine the investment we have made both in the house and the basement.

As a fellow property professional, I wish you well with your business and if you need anyone to give you a reference or you want to show people around then please do not hesitate to ask.