Posts tagged assign

The following is a MOD that I wanted to have for work and I noticed that several people have requested it in different threads on the forum over the years. This has been tested and is functional with 1.6RC5 AND 1.6ST

Purpose: Auto-assign tickets that are submitted via email based on their from address or Subject. If a ticket is assigned to a staff member it will automatically also be assigned to the department they are in.