Our Promise

Customers know they can trust CARSTAR to make their accidents unhappen.

Accidents can be stressful, inconvenient, and sometimes nerve-wracking. That’s why our promise is to take care of all your needs and provide a memorable customer experience.

When you visit a CARSTAR location, you’ll be welcomed by our friendly and professional staff who will repair your vehicle right, the first time, and on time.

In fact, we’re so confident in our service that we stand behind every one of our repairs with the CARSTAR Lifetime Nationwide Warranty.

After you visit a CARSTAR store, tell us how we did!

Our CARSTAR Care Centre uses a rating system called the Net Promoter Score to evaluate all customer feedback and individually score our locations.

The good news? You can visit any of our locations with confidence, because with over 100,000 vehicle repairs a year, we have received less than .05% negative feedback in customer experience.

At CARSTAR, we view our Insurance and Vendor Partners as an extension of our team.

A strong relationship with our industry partners is the cornerstone to our success and we are committed to building and maintaining these partnerships to ensure every repair experience is a positive one.

We have relationships with the majority of insurers, so chances are we already have a Direct Repair Program with your provider. We’ll work directly with your insurance company to save you valuable time during the estimate process, and make the process as easy for you as possible.

It’s our partnerships that help us provide you with consistent, superior quality at fair prices.