Why Is My CRM System Failing?

Introduction When a Customer Relationship Management solution is implemented properly, it can be an invaluable resource for growing your business and maintaining great customer service. So, why do so many CRM systems fail and what are some of the pitfalls you can avoid? CRM systems are designed to be a tremendous help to your business …

Introduction Managing a growing business means there are a million and one things to think about. Of course, there are some things that a small business might not need, that a large organisation couldn’t function without. A CRM system is one of these. In a growing business the question is, how do you know when …

Selling is the art of persuading someone to buy a product or service, and convincing them that yours is best. But how many of us can honestly say we can do it naturally? This article looks at what makes someone a natural at sales and where the skills you need come from. The Naturals We have …

Starting a business is a great achievement in your life, but the first year will be one of the hardest. Customer service can make or break any company, and when you are starting out, it is a great way to show what you are made of. In this article, we share our top ten tips, to help make your …

Every successful business is aware of the importance of customer retention since it is the lifeline to any company. However, learning how to cultivate ongoing customer relationships can be challenging, especially for startups. With the Internet and all of the opportunities to interact on social media sites, today’s customer is less forgiving when they receive …