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Hi
I just installed a new coolermaster Masterliquid ML240L on my asus strix z370i motherboard, The fans spin and the pump runs but there is no LED's lit up anywhere. I am unable to set the RGB at all.
Neither the fans nor the pump lights up at all, I have tried using the included controller but it does nothing. I have tried different variations and even just the fan alone but it will not light up. Please advise before I return it.

Also very frustrated with these issues,
I bought the ML240R and thought beauty comes with an RGB controller so I bought all cooler master RGB fans.
Only to find out their other fans are all 4 pins and all the RGB controller with the ml240r and fans are all 3 pin so they did not work.
I then Brought their standalone controller for the fans meaning I needed 2 controllers and cables in my case to run RGB systems on all the same branded equipment.
a couple weeks into the system being built the lights on the two radiator fans and the CPU cooler all went out, I believe it is the controller as both the CPU cooler and the fans went out at the same time. I have tried testing different things with my other controller and the RGB port on my Mobo but cannot get the lights working.
The connections on the ml240r controller and fans are horrible and flimsy.
I am in a difficult situation as the cooler is working as it should as a cooler, and as I have no spare coolers to use I'm finding it hard to make the computer useable while I send it back for the RGB issues.
I am tempted to go buy another branded cooler and ditch all my cooler master gear into a bin and set it on fire which is a shame since i brought 6-7 of their fans and the extra rgb controller I expected much more than this from a company like cooler master.
Their "live support" is never online and take forever to answer tickets.

Just checking but from the looks you have a ASUS Z370-E motherboard? I have the same.
A regular RGB header on your motherboard will not work with these fans.
You need to connect it to the ARGB header which of you only have one so you will need a ARGB splitter cable to connect everything. (Again a regular RGB splitter will not work)
I just returned my MasterFan Pro RGB fans as they make a :) of a rattling sound... And I'm also not the only one!
I was now thinking of buying the regular MasterFan RGB fans or the new ARGB fans.
Keep me updated if you get it to work with AURA!
PS: I'm not related to Cooler Master but just trying to help.