Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

MCI Worldcom has been a thorn in my side for 2 years. I have always carried Sprint long-distance service. Imagine my surprise when I got a bill from MCI in the mail for over $100.00!! I called Sprint and they said that MCI had had my long-distance service switched. I did not give MCI permission to do this. I switched my service back over to Sprint, placed a "freeze" on my long-distance service, and called MCI.

I told MCI I would NOT pay the bill because they switched my service themselves without my knowledge and permission. They said OK and that they were sorry. Well, about a month later, I get another bill from MCI in the mail, this one being a notice of late charges about to be turned over to collections. I call them again, and think everything is taken care of. Well, 6 months later, I another bill comes from MCI for $76.00! They had switched my service yet AGAIN, even though I had a freeze on my service with Sprint. I call MCI and threaten legal action against them. They tell me I still have to pay the bill or it, too, would be turned over to collections.

I then send them a letter stating my dissatisfaction with their highly unethical business practices. I never got a response, but I never received another bill. Last month, I was looking at my credit report and MCI had reported both bills that I had refused to pay to the credit reporting agencies! I initiated an investigation, and within 2 days they were taken off my credit report. I am very upset that MCI had the nerve to switch my long-distance secretly, and then report my non-payment of their BOGUS bills to the credit agencies. I was turned down for credit because of their 2 reports (the only negative things I had on my report). I think legal action should be taken!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.