Harassment Tickets and You

Recently we
have noticed there seems to be some confusion as to what constitutes as
harassment.In truth there are many
forms of harassment and some more severe than others.Harassment can take many forms however here
is a quick explanation into our policies and explanations as to what
constitutes as harassment and how to report it when it occurs.

So with out further ado here we go:

·Offensive Language

oExample of offensive language
(punishable offenses):

§ Using any sort of cursing against a player such as the
case with one player calling a player a b****.

·It is important to note that every
single instance of this may not always constitute as harassment. We do have a block system that will
automatically filter most language. We
recommend utilizing it if this kind of language is disturbing to you. However, if someone purposefully tries to
bypass this filter by using various characters, and then repeatedly continues
to harass you with this kind of language, please contact Warpportal Support
immediately.

§Saying or using any sort of racial slur or generally racist or
sexist statements. Most recent example is of a player being permanently
suspended for saying he wanted to “Kill all of the N******.”

oExamples of language that is not
punishable (though may warrant a warning to player):

§Using words that are not curses such as “dumb, jerk, idiot,”
etc. Most recent example involved player calling someone and idiot after
player insulted Filipinos. Player was asked to please be careful of what they say
in chat and that next time either ask assistance from a GM in game or write in
a ticket. In both situations players should not engage the player that is being
rude as they may be trying to bait them.

·Harassment

oExample of harassment (punishable
offenses):

§Constant foul language or threats directed to a sole player or
group of players (such as guilds, parties, etc.) Again players should not
engage the rude player and report it immediately. Example: a player
threatens to “kill a player irl.”

§Instigating negative commenting of others. Example: “You’re such a
baby, get over it”, says player 1. “Yeah, stop sulking like a stupid girl”,
says player 2. “It’s just a game, who cares about XXX when all he does cry for
mommy” responds from player 1. All these conversations were directed to player
3. This causes the harassment to escalate from mere minor negative
conversation.

·It is important to note that trash
talking isn’t always actionable. If a
player finds that others are engaging in a conversation that they find
distasteful, they may place those players on an ignore list. However if multiple players or possibly
guilds continue to harass a player continually ,
these actions will be taken far more seriously and will result in actions taken
against the offending accounts.

oExample of non-reportable actions:

§Players gloating about recent victories. However, if this turns to
the above then report right away. Again players should not engage the offending
players. Example: player stating in chat” Yea we are the winners!! We got ALL
the WoE castles!”

§Player tempts another player to report for rude behavior. Example:
player states in chat “That looks like botting, I should report you”. Another
player replies in chat “I dare you to, bring it on!” Issue gets escalated and
reported. There was no botting and finger pointing of players begin.

§Player reports another player for killing him in PVP arena. Come
on now guys.

·“Cry Wolf” Tickets

oExamples of these types of tickets
(punishable offenses depending on severity)(warnings to suspensions):

§Spamming of the same issue through tickets, reporting a player for
an action they did not actually do, reporting an action and twisting the facts,
reporting a ticket with falsified evidence. Recent examples include a player’s
repeating tickets, reporting and twisting facts about an incident. Another
recent example involves another player who was reporting people from a rival
guild and sent in photo shopped “evidence.”

·Reporting Incidents through Ticket
System:

oExamples of good reports:

§Includes detailed description of what is occurring with the
supporting evidence unedited (screenshots or videos depending on the case).
Incidents such as reporting a botter, speed hacking, and similar cases video is preferred, again unedited and appropriate length (2-5 mins).
Additional information is complete and filled accurately to the best of one’s
ability. Double check to make sure that you choose the correct game!

·Examples:

oWhere did it occur?

oWho was the one committing the act?

oWhat did they do?

·Please keep in mind that in order to
maintain the confidentiality of the other player, we are unable to explain what
actions have been taken against the offending player.

§In cases involving account retrieval, compromises, and password
changes, please be aware to include personal information such as: name, date of
birth, and email. The information helps speed up the process for us to verify
and provide full support.

oExamples of poor ticket reports:

§Tickets with little to no description of events occurring or the
descriptions are inaccurate. Can include very poor or altered evidence or no
evidence at all. The additional information is not filled in or
incorrect.

§Tickets with incomplete questions and details regarding the
question.

§Evidence (screenshot and videos) should be labeled accordingly
time and date of event to assure accurate evaluation.