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"I want to thank you and the team for being so helpful and quick with a problem I had. One of speakers I recently purchased from Factory direct was damaged when it arrived. The other three were great and sound awesome. I used the live chat feature on the site and Sasha Letourneao assisted me. She asked a few questions and in no time I had a replacement speaker coming my way. Thank you for the quick service, great customer service, and superb products. I will certainly shop at Factory Direct in the future."

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