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Shipping Options

EMS

EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Methods

Available Payment Methods

Credit Card

PayPal

Alipay

Remarks

Credit Card, PayPal, Alipay

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB

PayPal

●Payment by Paypal is accepted only for orders shipping out of Japan.
●Total bill amount is: Total price of items + shipping fee
* In the case of using Rakuten Super points, total bill amount on
automatic reply mail from Rakuten Ichiba may be different.
Please check the mail from our shop for the correct amount.
●We will ship after the payment is settled.
●You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail,
and settle the payment within 10 days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our PayPal account 10days after the above e-mail is sent, your order shall be
automatically cancelled.
●An extra fee will add the amount to the occasion of transfer by the customer burden.
●Any return or refund will not be accepted for overseas delivery
once order confirmation e-mail is sent out.

Return Policy

【Returning the package was due to your personal preference】

We couldn't accept your package you returned due to your personal preference.

【Return inferior in quality goods】

We sincerely apologize for the inconvenience.
In the case of inferior in quality goods ,plese send us the photo of the fault part.
E-mail:online-rakuten@marks.jp
After we make sure the fault part,we'll return the price of inferior in quality goods you paid.

【When the package was not able to be picked up by personal reason】

Unfortunately, we do not re-send once the package is back in Japan.Therefore, if the package is already on the way back to Japan, we will refund you excluding the postage.You will need to make a new order, because the original order will be cancelled automatically once it gets back to us.Please note that the customer is responsible for all shipping charges of returned items.

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