All accessories must be unwashed or unworn and returned within 30 days of purchase date. Broken items will require a copy of the original packing list and photographs of the damaged merchandise. If you have a return please contact glint & gleam and request through the contact form provided. Item must be mailed out within 3-5 business days of return for approval. Refunds for the price of the product only will be issued upon glint & gleam's receipt of items and issued through a Paypal e-mail as provided by the customer. We do not provide paid return labels. We apologize for any inconvenience.