WES terrible customer service and no help

I have completed my evaluation back in 2015 with WES and have my credential assessment. I tried to call them to have my unofficial transcript (the notes my schools sent to them) and they want me to upgrade to a course-by-course evaluation. I do not need that for now and I need my notes to be able to start an application for a university in Canada. I feel they are trying to extort me as they don't understand that with the Covid situation, the schools in my country are closed and I will miss a university year. I have no solution.

Adding to that, they told me my notes are now their property and they don't want to send it to me and hangup on me.

ICAP service, which stores your verified academic transcripts, and send them to institutions at your request, costs an additional fee per application.

Submission of incomplete or incorrect documentation is the main reason your evaluation report might be delayed; we urge you to review Required Documents for your country of education (http://www.wes.org/ca/required/index.asp) and submit all the required documents.

For more information, visit Settlement.Org for articles on credential evaluation. If you have any additional questions, please feel free to post them here.

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