Second K95P after RMA, all original issues have returned. Corsair please help me out.

I had to RMA my first K95 platinum because it had two issues:

- Failure to auto switch profiles when prompted by CUE (when launching games and such)
- Random lights under the keys flickering white every so often.

The replacement I got has fixed the issue with profile switching (actually it hasn't, see posts below), which was my primary concern, however the issue with random LEDs flickering white every so often remains. It's a small issue and I thought it might be an issue with CUE, so I waited to see if the next few updates to CUE would fix it. There have been about 3 updates to CUE since then, and I have even tried iCUE and the issue persists.

I have tried running the keyboard without CUE recently and the issue still occurs. Perhaps it's a firmware issue however it's worth noting I am on the latest firmware.

Is this a relatively small issue? yes. However when purchasing Corsair's top of the line and most expensive keyboard I would expect no glitches. Especially after having to RMA the first one. I live in Australia and these things cost $300 here!

If anyone reading this has experienced the same thing, please let me know.

If anyone from Corsair is reading this, please chime in and give my your thoughts or some ideas to trouble shoot this. I will not be contacting Corsair's tech support because every time I deal with them they are unhelpful and often ignore me. I seem to have better luck posting on the forum.

Perhaps this is also worth posting in the RMA section of the forum?

Let me know.

Thanks.

Last edited by Zammin; 05-19-2018 at 11:17 PM.
Reason: Edited title due to additional issues

For the flickering, does it happen on different ports or different computers as well? Curious to here that it's still happening even after switching to another replacement unit.

Hi and thanks for the reply.

It does happen regardless of USB port, I don't really have another PC to test it on. It's unpredictable so I'd need to be using it on someone elses PC throughout the day to really test it. I have updated all my driver's though, and I'm not using a third party USB card or anything.

Quote:

Originally Posted by datsyuk

Check my threads and your logs from CUE for buffer write failures.

Hey there, I've had a look through the logs and couldn't see anything about dropped packets, I'll see if it says anything about buffer write errors. is there anything else I should be looking for? I'm on iCUE right now.

Quote:

Originally Posted by gpvecchi

Yup, CUE issue, not hardware.

I'm not entirely convinced that it's CUE, as I mentioned it does it when CUE isn't running as well. Might be a firmware problem.

I can't believe this, additionally to this issue, after leaving my PC on overnight the profile switching problem is back. As soon as the keyboard was prompted to enter the profile set for Titanfall 2 all the lights froze just like my first one. So the original problem is back. I've had so many problems with Corsair peripherals it's driving me nuts... :(

I had to make the pictures below links because for some reason they were showing up as huge in this thread, but this is what my Titanfall 2 profile is supposed to look like, orange/yellow to match the Corsair MM800RGB mouse mat you can see in the background:

The rainbow wave at the top is frozen as well. The only way to remedy this is to disconnect the keyboard and plug it back in.

I will post the contents of the log file below, can someone from Corsair please have a look and help me fix this.

I want to like my Corsair stuff so badly, I love the aesthetic and feel of all the peripherals I've owned but I've had nothing but trouble with them since day one. I've returned 2 Glaive mice and RMA'd one K95P only to have the same issues surface again. I have absolutely no such issues with any of my Razer or Steel Series stuff. I've spent $355 on this keyboard including the double shot PBT keycaps (which really should be included on the K95P in the first place) and I don't want to have to replace it..

Log File Contents: (the issue occurred at 17:35, suspect entries are in RED)

Oh also I can confirm the profile switching/freezing issue has happened on 3 separate systems. When I had my first K95P I owned an older 4790k system, and before RMA'ing it I tested it overnight on another person's PC (7600k system) and the exact same thing occurred. Now I have an 8700k system and the same issues are occurring.

So to summarise, the LED flickering issue occurred on both my old and new system, and the profile switching/freezing issue occurred on 3 separate PC's altogether.

Corsair, please give me your thoughts. I'm thinking it may be a problem with your K95P firmware, but I'd be happy to be proven wrong.

I have the same problem. It's so annoying and i can't do nothing about it. With the new iCUE the flickering seems to be worse than the CUE2 because now even my Corsair Sabre RGB becan to flicker. I don't even know if i should buy their products anymore. Also my keyboard is a Rapidfire RGB (RMA'd 2 times) with the new light controller so it should not flicker but it does.

I have the same problem. It's so annoying and i can't do nothing about it. With the new iCUE the flickering seems to be worse than the CUE2 because now even my Corsair Sabre RGB becan to flicker. I don't even know if i should buy their products anymore. Also my keyboard is a Rapidfire RGB (RMA'd 2 times) with the new light controller so it should not flicker but it does.

Thanks for chiming in. Do you experience the profile freezing issue as well or just the flickering?

I am waiting on Corsair support to contact the CUE team about these issues, but I have had zero luck getting a response from any of the Corsair employees here on the forum.

I'm not really sure why they aren't chiming in. I don't know if they are the same people as technical support or a separate group, either way I'm hoping to get at least one of these issues resolved before this thread is buried and never seen again..