ABC Action News: Student loan nightmare: ‘I have to start all over’

Her attorney, Gus Centrone, filed two similar lawsuits against the loan servicer Navient this fall. He’s seeking class action statuses.

“The harm here is so great there needs to be a remedy for the people who volunteered for public service,” Centrone said.

“We’re hearing the same story time and time again. Loan servicers were telling people ‘No problem, you’re going to qualify.’ And then they find out 10 years later that they never qualified at all,” Centrone said.