Customers with Disabilities

Bloom’s Bus Lines personnel will provide assistance to reasonable requests. If you would like to speak to someone about your needs or rights, please call Bloom’s Bus Lines at 800-323-3009.

If you feel that your rights as a person with disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to us at:

Bloom’s Bus Lines

ADA Compliance Officer

28 Grosvenor Street

Taunton, MA 02780

Please include information that would assist us in resolving the complaint such as:

Detailed description of the incident including time and date

Names and descriptions of any personnel who you believe did not provide you proper assistance.

Bloom’s Bus Lines welcomes service animals aboard our service at no extra charge. Service animals must ride within the customer’s space and may not travel in the aisle or occupy a seat. The service animal must be under control of the owner at all times and must not pose a threat to the health and safety of others.

Wheelchair Lift Accessible Coaches

Bloom’s Bus Lines coaches are not all equipped with wheelchair lifts. To arrange for a wheelchair lift coach please call us 24 hours prior to your trip at 800-323-3009. We will assign a wheelchair lift coach to your desired trip.

The wheelchair lift does have weight and dimension limitations. The combined weight of the customer and the mobility aid can not exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.