There are several ways to configure alerts and notifications within Morpheus . Users can be notified via Email or SMS as well as several other direct integrations. These integrations include PagerDuty, Alert Ops, Victor Ops, and even Slack chat Channel notifications (or optionally via the ServiceNow integration).

Alert Rules provide a powerful means to configure who gets notified in various scenarios. These scenarios include targetting specific checks, groups, or apps , and adding the appropriate recipients to be notified during a situation in which those filters are impacted.

Min Duration: This setting delays notification to the recipients by the entered number of minutes required for the incident to be opened.

Min Severity: Some executives might want to be notified of an outage but only if the severity impact goes above a certain level. This is very useful for scoping escalations.

To add recipients to a rule just start typing their name in the Recipients section towards the button of the edit form. An auto-complete list will start populating with contact names. Once one is selected a delivery method can be selected as well as whether or not they should be notified of any escalation changes and/or closed incidents.

Tip

A recipient can be in multiple alert rules and can even be configured to be notified via different methods depending on the rule. A useful example might be to alert someone via email for lower severity incidents but SMS for critical severity levels.