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HSBC is making a $130 million investment in its bank branches and the latest step is to arm its bankers with Samsung watches

HSBC has begun what it is calling a first-of-its sort program to carry wearable generation into its bank branches.

The company is piloting a program the place department bankers put on a watch permitting them to ship and obtain messages, or discuss to colleagues the use of small microphones.

The pilot is a partnership with Samsung at HSBC’s flagship Fifth Avenue department in New York City in which HSBC bankers will put on Samsung Gear S3 watches with custom designed tool.

The concept of the program is that it’ll permit workers at the department — which has three flooring and a whole lot of rooms — to be extra productive by way of making improvements to verbal exchange, in accordance to Jeremy Balkin, head of innovation for HSBC’s US unit. Due to the dimension of the department, its ceaselessly laborious to know the place workers are at any given time and tough to in finding them if one in their shoppers displays up for a assembly, or the entrance table wishes masking, he stated.

Business Insider visited HSBC’s department closing week to take a look at the new wearable generation.

HSBC labored carefully with Samsung to customise the tool powering the Gear S3. The gadgets have preset activates and replies, making verbal exchange so simple as the press of a button.

The watch works as a telephone in addition to a texting tool, in order that workers can message every different, or if they want to keep in touch at once, discuss into a small microphone.

Here, workers show how to use the voice capability.

The watches use Verizon’s LTE community. Balkin stated the bank hasn’t suffered any useless zones or sign outages since starting the pilot a number of weeks in the past, despite the fact that workers’ cell phones every now and then do not paintings.