CX SF 2019

*/homepageHeadingText*/

Marriott Marquis San Francisco • October 17-18, 2019

The Rise of XD

Master the New Art (and Science)
of Experience Design

Just what we need: another abbreviation.

But this one is for real. Experience design — or XD — is
rapidly emerging as the discipline to rule them all. If exceptional CX is the
goal, XD will get you there. By definition, XD is a holistic, multidisciplinary
approach to shaping every moment of the customer journey into a powerful,
coherent whole.

XD is about more than design. Far more.

In its most powerful form, XD encompasses and impacts
everything — from customer experiences to business model and employee culture.
It requires long-range vision, detailed execution, and complex collaboration
between teams and leaders, partners and suppliers. But it is the future.

Are you ready?

Agenda at a Glance

Preliminary agenda; subject to change. Detailed program will
be released April 2019.