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Harry, Customer Service

Category: TV

Satisfied Customers: 3296

Experience: IT at Justanswer

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Entire picture about size of 32 in tv. Centered to left old

Customer Question

Entire picture about size of 32 in tv. Centered to left old screen. Think it happened with child playing with remote.JA: What's the brand and model number of your TV? How old is it?Customer: Sharp LC-80LE857U about 4 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Tv works as normal...guide, channels, etc. on direct tv... all other TVs in house working normallyJA: How long has this been an issue with your LC-80LE857U? What happened right before this?Customer: Happened yesterday. Child had remote. Took a look at screen and it had shrunk.JA: Anything else you want the TV Expert to know before I connect you?Customer: Yes..hold a moment. In upper rt screen, above HDM1 it reads “STB Refsw Design

First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect

Zoom

HD Zoom

Ratio

(#) symbol under the 9 key

Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the Cable Box and I will need the BRAND and MODEL of the cable box.

I rebooted, did that yesterday as well, no change, pic returned small. None of those buttons show up on direct tv remote. The tv remote has been working but now when “menu” selected the tv screen shows “no operation available at tv + web”

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