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Chat survey reports

by Jacob Firuta

Chat survey reports help you gather all the information you get in pre-chat and post-chat surveys. Whenever a visitor leaves a filled out survey at the beginning or at the end of a chat, that information will be stored in those two reports.

The information about the answers is coupled with charts so that you can easily see what answers are popular. Only closed questions are stored in this report. If you leave an open question in one of the surveys, you will have to manually check your Archives for those answers.

Business plan users can also export both the pre-chat and post-chat reports.