What do you mean by an ‘E-Check’?

An ‘E-Check’ refers to an Electronic Funds Transfer (EFT) made using the US Treasury’s Automated Clearing House (ACH) system. In spite of the name, you can make E-Check payments using a checking OR savings account—either business OR personal.

Is there a fee for E-Check Payments?

NO! OVF pays for ACH processing so we can offer you a FEE-FREE Online Payment option.

What about Credit Card Payments?

Payments made using Visa, Mastercard, Discover, and American Express credit cards are subject to a 2.95% Convenience Fee, which is added at the time of processing and collected directly by Heartland (who keeps 100% of it). Convenience fees are NOT included in the amounts paid to OVF, and are NOT shown on OVF Invoices, Statements, or Online Payment History. However, they ARE itemized on Payment Portal screens, Heartland receipts, Email confirmations, and credit card statements.

Who is Heartland?

Heartland is our Payment Processor who provides the Secure Payment Portal where you enter your payment account details and authorize each transaction. Funds are first transferred from your account to Heartland, then OVF receives them after that transaction clears.

Is the Online Payment System secure?

The Payment Portal creates a direct connection between your computer and Heartland using military-grade encryption and security protocols. After the initial setup, no one—not even YOU—can view the full bank account or card number stored by Heartland. This protects your financial accounts if an unauthorized person tries to access the Payment Portal with your User ID. Also, a saved payment account can ONLY be used by the OVF Online user ID that set it up—and ONLY to make payments to OVF.

OVF Online Payments Credit Card Demo (2 mins.)

Note: the process is very similar E-Checks ... demo coming soon!

Download the Quick-Start Guide

How do I sign up for online payments?

The new Online Payments link is already visible to ALL current OVF Online users—no special enrollment is needed. You'll be prompted for payment information the first time you use the Heartland Secure Payment Portal.

Can I pay for COD Orders online?

Currently, online payments can only be made on OPEN INVOICES. However, development is underway to allow payments of COD orders, deposits, and “on account.” We expect these new features to become available in Q4 2017.

How do I get help?

Live assistance is available during regular business hours. Call 800-955-7224 and ask a Customer Service agent for a member of the OVF Online Support Team —or— Email online@ovf.com