What keypad options do I need to know to listen to my voicemail?

When you access to your voicemail from a registered extension you use key presses to perform functions such as saving and deleting messages.

The system does read out the keypress options, however this guide is intended to help you navigate around your voicemail box.

Accessing your voicemail

To access your voicemail from a phone registered to your extension, dial *1.

To access your voicemail from another phone, dial 0870 861 6661. You will need to know your seven digit extension number and PIN. If you don't know your PIN, it can be found by clicking on your extension number in the control panel and scrolling to Voicemail Settings.

Main menu

This is the first menu you hear when you log on to your voicemail account.

Managing messages

To help you manage your messages, you can use folders. Whilst listening to a message, press nine to save the message to the folder. You can use the following folders:

New messages - zero

Old messages - one

Work messages - two

Family messages - three

Friends messages - four

To listen to messages in these folders, simply press two from the main menu. You are then prompted which folder you wish to listen to messages in. Use the same key presses as above to access the desired folder.

Forwarding messages

Sometimes you might find that a voicemail you have received would be dealt with better by a colleague. You can forward voicemails to another mailbox on your account by pressing eight during playback. You will be prompted for the mailbox you wish to forward it to, and whether you wish to append your own message to the start.

Mailbox options

You can access mailbox options by pressing zero from the main menu.

Press one to change your outgoing voicemail message (although we recommend using your control panel to do this - please refer to this article)

Press two to record your busy message (please see this guide for more information on this configuration)

Press five to change your PIN code (your PIN code must be between 4 and 8 digits long)