ServiceNow has a pretty simple one-way Outlook calendar integration that you can use to send out iCal meeting requests and updates to assignees involved with a Change request. I’m often asked if this functionality can be used for meeting invites in other tables as well. The answer is Yes! This hasn’t really been documented because it [...]

Do you know why companies like Amazon, Zappos, Southwest Airlines, or the plumber in the next town keep getting more business from consumers like us? The answer is quite simple. It’s because they provide exceptional customer service every chance possible. Their entire brand is built on the promise of great service. Sounds easy, right? On […]

We are excited to announce the official release of our new book, 10 Pillars of ServiceNow Success for CIOs. The book is an educational resource to guide CIOs and their teams on their journey to transforming their organizations using ServiceNow. The 75-page book discusses best practices derived from more than 500 ServiceNow implementations—all aimed at […]

Famous leaders on the world stage have struggled to articulate a vision to gain the kind of mass support that changes history. Without a clear and consistently communicated vision, momentum for the cause...

Welcome to Part X of Crossfuze’s 10 Pillars of ServiceNow Success for CIOs blog series! First, a story to illustrate the challenge of fully integrating your ServiceNow ecosystem: Kyle is an experienced CIO...

Welcome to Part IX of Crossfuze’s 10 Pillars of ServiceNow Success for CIOs blog series! First, a story about the universal, pervasive challenge of demand management: Jason is a veteran CIO who has made many friends and allies within his company by being a “yes man.” He bends over backward to fulfill everyone’s IT service […]

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