Customer Operations Engineer - Bratislava, Slovakia

We are looking for experienced customer operations support engineers to join our high energy Customer Operations Team. We are seeking self-starters and team players who can innovate, problem solve, think creatively and are looking to advance their knowledge and careers to reach their full potential.

As this is an engineering role, our ideal candidates will come from a software support or development background with a strong bias towards customer operations. The role offers technical challenges and learning opportunities which will suit self-driven individuals to assist and support our valued customers. This role will be based in Tango Telecom’s office in Bratislava, Slovakia with opportunities for international travel.

PRINCIPAL RESPONSIBILITIES

Provide technical support for a variety of Tango Telecom’s software/ hardware-based solutions

Deliver a high quality of customer service

Maintain close and effective interaction with internal teams

Provide on-site support and professional services to strategic customers

Participate in customer solution design and project planning

Install and commission customer solutions

Conduct solution acceptance testing and handover

Design and deliver customer training

Create and maintain customer support documentation

Provide internal and customer reports/metrics

SKILLS AND EXPERIENCE

You should possess a high level of spoken and written English; have a relevant degree with 5+ year’s industry experience; and a proven background in the following:

Ability to troubleshoot and prioritise effectively in a multi-tasking environment

Database installation and administration (MySQL™, Oracle)

Development/Scripting skills - Perl, Bash, JavaScript, Ansible®

Exposure to virtualised and cloud-based architectures

Installation and operation of virtualised platforms (VMware) and cloud deployments

Linux installation and administration

IP LAN/WAN design and administration

Web Service configuration/administration (Apache Tomcat®)

Excellent oral and written communications skills

Previous knowledge of technologies such as Elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest.

In return, we are offering a highly competitive package and an excellent opportunity to progress your career in a rapidly expanding and award-winning company. Please email your C.V. to jobs@tangotelecom.com.

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