Dave Marshall

Great support is included

Support isn't a luxury when you're sending email for an application. You need to be able to reach out and get answers when there is a problem. It shouldn't cost you extra to talk to a human.

96

Customer Happiness Rating

😃 Great (98%)

🙂 Okay (1%)

😔 Not Good (1%)

Customer feedback gathered through Help Scout over the past 60 days.

There are no extra costs for Postmark support. You can send us a ticket via email and usually hear back from us within a couple of hours during our normal business hours. Or you can call us, use live chat, or reach out via social media. If you're having delivery problems, our team will do our best to help you get to the bottom of what is happening.

We also have comprehensive developer documentation and a support center packed full of resources to keep you going when our support team is enjoying some well-earned downtime with their families.

We’re here to help!

Unrivaled troubleshooting capabilities

When it's time for troubleshooting, nobody logs and retains more helpful details about the event history and content of messages than Postmark.

Search, filter, and view 45 days of detailed message activity from the activity feed.

Detailed message event logs for every email.

Full Content

With SES, you'll have to manually set up your own services to track and monitor message events. That means building functionality to enable you to suppress delivery to bounces and spam complaints. With Postmark, all of this is taken care of, and you have a rich interface for managing delivery and researching details about each message. Postmark stores this activity for every message for 45 days, and best of all, it's all included. You don't have to write a single line of extra code.

Postmark offers a full set of pre-built and exhaustively tested transactional email templates to help you get started. For each of these templates, we've also written extensive guides about best practices for configuration, usability, engagement, copywriting, and more.

Whether you need more templates or just want to custom-build your own set of templates, we've built and open-sourced MailMason, a complete toolset to streamline building and updating a set of consistent transactional emails. It makes it easier build your transactional emails by enabling you to use partials, automatically inline your CSS (or SCSS), test emails in Litmus, automatically generate text equivalents, and much more.

Do you offer dedicated IPs?

What happens if I go over my plan’s monthly email limit?

Extra emails on our paid plans are calculated at the end of your billing cycle and included with your plan cost for the upcoming month.

What payment types do you accept?

We accept payments via Visa, MasterCard, American Express, Diners, and JCB. We do not accept PayPal or Purchase Orders.

Why is Postmark for transactional email only?

By focusing on transactional email only, ISPs can build a reputation on consistent, high engagement messages. This allows us to have extremely fast delivery to the inbox without tarnishing our reputation from large promotional email campaigns that sit in the queue.