Airwave and IAPs dropping randomly

First off, lets get the disclaimer out of the way. We are very new to the Airwave / Aruba scene when it comes to wireless and switches. If I ask something dumb, please hold it against me... haha.

Anyways to the questions.

I actually waited to ask this question after I got 7.7.2 installed in the off change that the new version fixed our problem. I don't remember this happening with 7.6.3

Every now and again all of our IAPS including the VC will show offline in Airwave. There is no specific time that this happens and it seems to cycle through our buildings(We have 9 locations). I've also been getting some reports of clients getting randomly disconnected from the wireless. I can't say with 100% certainty that the times directly relate to Airwave reporting that location down though.

My question is has anyone experienced this issue in the past? The switches that I have configured in Airwave NEVER show down randomly. I see no errors on any of the switch ports or in our WAN connections to each building that would cause this.

Re: Airwave and IAPs dropping randomly

1. I checked the https timeout and it was set at 1 minute. I'm assuming that is the default time.

2. The event log shows down and up in the same second in the report. It seems a little fishy to me.

Thu Aug 1 11:04:10 2013

System

Status changed to 'OK'

Thu Aug 1 11:04:10 2013

System

Up

Thu Aug 1 11:04:10 2013

System

Status changed to 'Virtual Controller has not checked in for more than 1 minute'

Thu Aug 1 11:04:10 2013

System

Down

Thu Aug 1 11:04:10 2013

System

Device Down: Device: FCES-VC: All device types (Critical)

Thu Aug 1 10:18:10 2013

System

Status changed to 'OK'

3. I don't think this is an https issue because I lose the local VC on the network that the Airwave box is on included remote sites. All of our sites are 1Gb fiber with now firewalls or content filtering between them.

I changed the https timeout to 5 minutes just to see if it still reports Down/Up like the log above shows.

If it does it at 5 minutes, I will put in a support request as you suggested.

Re: Airwave and IAPs dropping randomly

‎08-01-201302:23 PM

The messages inbound at a minute interval, but processing of the payloads sometimes takes longer than the minute. The timing increases based on amount of data needed to process across the allocated processing threads (see AMP Setup -> General tab -> Performance box -> Monitoring Processes)

Re: Airwave and IAPs dropping randomly

‎09-07-201607:06 AM

Please open a TAC case. We would only be guessing about the myriad of things that could be causing your problem. The post before yours was 3 years ago and might not be valid for your circumstances. TAC would help narrow your issue down.