Removing Old Documents When Correcting Exchanges

When working on an exchange, and you need to remove the old document and recreate the exchange, do not ET the transaction until you fix the exchange as the new ticket will be locked as a straight sale. If the new document does lock as a straight sale, please call ARC the same day that it becomes a straight sale. By waiting for the next day to contact ARC, it will be too late. Once the void/modification window is past, Customer Care is unable to assist you with recreating the exchange.