AI, human integration can add $14 trillion to BPO-reliant industries

Jessica Fenol, ABS-CBN News

MANILA - Successful integration of human and artificial intelligence capabilities in business processes outsourcing can increase the profitability of the businesses it serves, according to an industry study.

Automation in information and communications, manufacturing and financial services may result to an 38-percent increase in profitability by 2035 and result in $14 trillion in additional gross value added or the worth of industry output, the Accenture report said.

"It’s critical that businesses act now" to develop their AI strategies, said Accenture chief technology and development officer Paul Daugherty.

In wholesale and retail, using more machines can help increase profitability by 59 percent, the report said.