We will usually answer your request within 20 working days, although we may take longer if, for example, we need more time to gather the information. We’ll let you know if there’s a delay and tell you the reason for it.

Generally, there will be no charge for your request. Occasionally however we may charge for processing an official information request under guidelines set down by the Ministry of Justice. This may be considered if a request is for a significant amount of information, or requires substantial collation and research. We'll let you know in advance if that's the case.