A User’s Guide to the New FamilySearch Website (December 2012)

Reprinting Family Ordinance Requests and Family Ordinance Cards

Warning: The new FamilySearch website is being phased out. These documents are not being updated and may not be current. Please encourage users to use Family Tree instead.

Occasionally, a Family Ordinance Request or family ordinance cards
are lost or destroyed. You can reprint these items on the Temple Ordinances
tab.

You cannot directly reprint family ordinance cards. Instead, select
the individuals or couples whose cards you need to reprint. The system prints a
Family Ordinance Request that you can take to the temple. There, temple workers
will reprint the cards for you.

If you performed some of the ordinances before a card was lost, the
new cards indicate which ordinances are already done. This information helps
prevent the ordinances from being performed again. If you reprint cards and
then find the originals, please destroy the originals. Doing the ordinance on
both cards results in duplicate ordinances.

If the Temple Ordinances list is not already showing, click the
Temple Ordinances tab.
At the bottom of the screen, a progress bar indicates how
much of the list has been loaded. The more ordinances you have reserved, the
longer it takes for your Temple Ordinances List to load.

Tip: If your Temple Ordinances list takes a long time to
load, try cancelling some reservations so that your list becomes more
manageable.

Click the
check box that is next to each individual for
whom you want to print or reprint a family ordinance card.

Tip: To select all of the ordinances on the list, click
the
check box that appears in the column heading
above the check boxes.

If the individual has no check box, then you assigned all of his
or her ordinances to the temple. If the temple has not yet started performing
the ordinances, you can assign them back to you and print the cards.
If you see
instead of
a check box, one of the following occurred:

The prerequisite
ordinances are not done. Either someone else has reserved them, or they are
assigned to the temple. For example, you see this triangle if you reserved an
individual’s endowment but someone else has reserved but not yet performed the
baptism, confirmation, and initiatory.

If you assigned the prerequisite ordinances to the temple and
if the temple has not yet started performing the ordinances, you can assign
them back to you and print the cards.

The individual no
longer qualifies for temple ordinances. To see why the individual no longer
qualifies, click
. Common
reasons include the following:

The system uses
rules to determine whether an individual’s record contains enough information
for ordinances. When these rules change, some records no longer contain enough
information for ordinances to be done. You can often make simple corrections
that allow the ordinances to be done. For example, make sure that the Name
field contains only the individual’s name. Make sure the place-names include
country names.

The individual’s
record changed. It no longer has enough information for ordinances. For
example, an event place was deleted.

Someone selected a
different name, gender, or event on the summary. That version of the name,
gender, or event does not allow ordinances to be done. To solve this problem,
you add or select a death event that contains the name of the country where the
death occurred.

Someone combined
the individual that you reserved with another record. The record either
indicates that the ordinances done, or it lacks the information required for
temple ordinances.

Click
Print or Reprint Request.

Important: Do not use your browser’s print feature. This
prints your Temple Ordinances list, not a Family Ordinance Request.

The system shows you the individuals and ordinances that
you selected for the request.

(Optional) Click the
check box of any ordinance that you do not
want to do right now.

Click
Print Request.
The system displays a message to explain what happens. If
the family ordinance card was printed and then lost, the system reminds you to
destroy the card if you find it later.

Click
OK.
The system asks if your request printed correctly.

Indicate if your Family Ordinance Request printed correctly.

If it printed
correctly, click
Yes.

If not, click
No. The system tries to print the request
again. If the request does not print because your printer has a problem, check
the following before you try to print it again:

Adobe Reader is
installed on the computer.

Pop-up blockers are
turned off.

The printer is
turned on.

The printer has
paper.

The cables are all
properly connected.

There is not a paper
jam or other printer malfunction.

Take the Family Ordinance Request to the temple. Temple workers will
print the family ordinance cards that you will use while you perform the
ordinances. As you perform the ordinances, temple workers record them and send
the information back to the new FamilySearch website.

There is no time limit on how long you can take to perform the
ordinances after you print a Family Ordinance Request or family ordinance
cards.