Both [leadership and management] disciplines require people to work together towards meeting goals and expectations. As public works agencies continue to adapt to limited resources and adhere to every increasing accountability, each discipline is needed to achieve success.

Over the past several years, there has been an identified need in Public Works agencies to implement and utilize a Work, Asset and Management System to monitor productivity and costs of providing service to their communities.

The speakers outlined and discussed how the implementation GIS and CMMS technology has resulted in positive change through increased accountability measures, organization and improvements in process, planning and service delivery.

In this time of diminishing available resources, one county will describe how they were able to meet declining revenues and lower available resources while maintaining their core services and increasing key service levels.

Many agencies today are looking towards technology and systems to assist in improving not only efficiency in daily work, but in providing outstanding customer service.The internet, mobile technology, and other automated systems have provided several solutions for agencies to provide outstanding customer service through integrating systems and processes to meet increasing expectations and the demand for providing service that is efficient and effective.

With today’s ever-shrinking budgets, available resources, and increasing expectations it is essential for public works managers and supervisors to plan and schedule their limited resources for efficiency and effectiveness.