Call For Action is teaming exclusively with News 3 to give southern Wisconsin residents "a voice larger than their own" when they encounter problems with businesses, government agencies and other organizations.

Starting next Tuesday, trained volunteers at the station will serve as intermediaries, answering phone calls from consumers and offering them guidance on how to solve their problems. The Maryland-based organization reports resolving 90 percent of all cases brought to its 1,200 volunteers around the world. It boasts of saving consumers more than $30 million every year.

Here at News 3, the Call For Action phone lines will be open on Monday, Wednesday and Friday from 11 a.m. to 1 p.m. Consumers will be able to request help online 24 hours a day, seven days per week.

All volunteers will receive training in areas like mediation and education to help solve their neighbors' problems.

Call For Action VolunteersThe Call For Action office is staffed entirely by dedicated volunteers. These volunteers give the consumers a nonthreatening place to turn to, act as a neutral third party, and offer them guidance from start to finish.

What do we need volunteers for?Volunteers are needed to help resolve consumer complaints, either by mediation or referral.

What does it take to be a CFA volunteer?The most important qualification is a sincere desire to help people resolve consumer problems they have been unable to resolve themselves. You need to be available from 10 a.m. to 2 p.m. on the same day each week to come in and volunteer. We ask that you make a one-year commitment to the program, and participants must be at least 18 years old.

Do you provide training?Yes. Our development team provides the training necessary to become a volunteer professional.

How much time would I need to spend each week?Volunteers devote a few hours, one day a week, usually from 10 a.m. to 2 p.m.

Where is the office?Call For Action is located at WISC-TV, News 3, 7025 Raymond Road, Madison, WI 53719