Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.Are you getting any error message while booting the computer let me know the original windows version it had earlier.

No error message as it just goes to an orange page and says please wait and then the whirl remains in the middle. Using control alt del does bring up the windows enter page but with no entry box for the password

Turn the computer off and wait for 2 mins power it on and keep tapping the F8 key few times and let me know if you get advance system settings in which you will see safe mode use the arrow keys to select safe mode and hit enter. Let me know once you are there.

In this case you would need a windows 8 disk to run a windows repair check your invoice which windows version you have home pro or enterprise. With windows 8 disk we can run repair and then we can restore it back to the original state without loosing your data. if you dont have data then we can run factory restore.

Computers dont come with windows os disk they have a hidden partititon in the hard drive which we activate and it runs the factory restore which wipes off all personal data and the computer is back as it was the day firsts. All factory installed softwares and drivers will be present. only your personal data will be lost.

no other option left apart from runnin windows repair if you can borrow the windows disk from any of your friends, colleagues or family member for an hour we can get this fixed and you can return the disk back. Anything installed after from factory installed will be erased. You can download and install Mcafee online as it will have your purchase history with insatllation key. Same with Office.

Ask a Microsoft Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.

3 Microsoft Technicians are online now

Type Your Microsoft Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.