The Good Garage Scheme

National scheme to promote Good Garages

The Good Garage Scheme was formed because of the need for effective self-regulation of independent workshops and MOT centres. Motorists can use the website www.goodgaragescheme.com to find a trustworthy garage in their area.

The scheme was launched in 2006 because there was a general view that the motor trade does not offer value for money and is not to be trusted. The Good Garage Scheme requires that its members, which number over 3,000, adhere to a strict Code of Conduct and offer a 50-point Industry Standard Service. This, coupled with a customer feedback system, means that customers have peace of mind when choosing an independent garage.

Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure

Are subject to regular mystery shopper-style audits and face expulsion if they break the Code of Conduct

The initiative has gone from strength to strength, with member garages carrying out on average 67,666 services a month, generating over 10,000 feedback cards from consumers per month – allowing the garages a valuable insight into their performance as seen through the eyes of the customer. The Good Garage Scheme takes a strong line with its members and has removed 700 garages from the scheme.

What guarantees do you have? Help is at hand if you feel you need further explanation of what went on during your car’s service and we have a formal complaints procedure if you feel things need to be taken further. The Good Garage Scheme monitors customer feedback and receives as many as 10,000 plus customer feedback cards per month. These provide extremely valuable testimonials from customers as well as highlighting any concerns they have which we would take up directly with the garages involved. The feedbacks are posted on the Good Garage Scheme website to help motorists choose a suitable Good Garage. In addition, The Good Garage Scheme offers to liaise with motorists who may have issues with member garages so that these are resolved.