My question is about my Canon MX920 printer/fax machine. I…

Customer Question

Hello, my question is...

Hello, my question is about my Canon MX920 printer/fax machine. I can send faxes but cannot receive them. I tired the test number(###) ###-####and the phone rings and my answering machine which is not connected to the printer picks up. I wait until 5 seconds after the tone stops and there is no fax received.

Technician's Assistant: How old is the phone?

It is a Uniden only 2 to three years.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I went through the fax set up and set tel priority. I keep getting calls from Canon every ten minutes with the tones and don't know how to discontinue them,

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, just need to know how to set up the receive and stop the test faxes from being sent from Canon.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.The fax cannot answer because the answering machine is answering first.

Do you have a second phone line? And, is getting a second one out of the question?

If it is out of the question, then I would suggest giving up on the answering machine, perhaps... but I don't know what you prefer in this case, so Reply, let me know, and I will advise you further (e.g. rings-before-answering could be adjusted on answering machine and on fax, or something else arranged.)

Ask Your Own Camera and Video Question

Customer reply replied 4 months ago

I can send faxes but according to the manual I can pick up a receiver when a fax comes in and press the start button on the printer to receive a fax. This does not work. I do not want to lose the answering machine since it is used heavily and the printer/fax machine is primarily used for the home and not work. The number of faxes received is far less than those that are sent. I need the procedure to manually receive a fax which removes the answering machine as an issue. Nothing I have tried works.

When you press the START button, has the phone continued ringing meanwhile? or stopped?

How many rings does it take for the answering machine to pick up on the call?

Ask Your Own Camera and Video Question

Customer reply replied 4 months ago

No, the manual states to hang up 5 seconds after the receiver is picked up. I did not wait for the answering machine to pickup which is 6 rings. After pressing start the printer/fax remains in standby mode and does not receive.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Camera and Video Technician

5,064 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Hi I have just bought a Nikon D5600. I have shot some photos in raw setting but picture project or light room not recognise the files ? Help please is there a Nikon editing program I can download for … read more

I've recently begun taking long exposure night photos. 20 seconds at the most and I'm finding that my photos have what looks like a donut in them. I read that this might be the processor. My camera is… read more

Canon Powershot SX20 IS -- my lcd screen is white and I want to do a complete reset but my reset icon is shaded in the viewfinder - tried hard reset, replaced all batteries - no joy - any suggestions … read more

My canon 650 D doesn't record most of the shots i take. I've changed memory cards. Same prob. Despite shutterspeed of 1/500 sec. the shutter takes forever to close. Does this sound like a difficult or… read more

Second opinion] I purchased a Kodak PIXPRO AZ401 for my wife for Christmas. We have been unable to format a memory card, possibly because the images shown in the owners manual do not match the camera.… read more

My Sony A5100 camera will not let me record video for longer than 9 seconds. The battery is charged and the memory card has plenty of storage that is not used. The camera also will not focus when in t… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.