As Founder & CEO of Vesternet, I personally guarantee your 100% satisfaction on any purchase.

I’d never want you to be unhappy with something you buy from us, so here’s my promise - you can return any unused products within 365 days. If you have problems with a new purchase, our support team will work with you to resolve. And if you still can’t get it working then you can return it within 14 days for replacement or refund. For full information take a look at our full returns policy.

Archive Orders pre June 2012

In June 2012 Vesternet had a complete update of the website and ordering system, including lots of improvements and features - read more Here.

However, because this is built on a new updated back-end system, your OLD order archive will no longer display, only all new orders you place from June 2012 onwards - but all existing customers can simply email archive-request@vesternet.com to request any old invoices (we know this is slightly inconvenient but sure you'll agree the dashboard update is worth it).

Any customers with outstanding back-order items can also email that address to get a manual update. Moving forward, new order status' will flow much better too and can be viewed more easily in this new dashboard.