Inventory Operations CoordinatorInComm Holdings

Overview:
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.

InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.

Responsibilities:
Manage inbound and outbound communications for the Inventory Operations team
Develop and enforce workflows and business rules to improve the quality and delivery time for Data Operations, Inventory Services
Establish and enforce SLA's for Data Operation tasks
Work with other departments to develop data solutions to support Data Operations activities
Troubleshoot data related incidents
Work with the Data Services Team to research and document rules and requirements for the generation and assembly of data
Business Impact Analysis, Data Trend Analysis, Data-related Root Cause Analysis
Work with Business Analysts to document Data Operations rules and requirements
Other tasks and responsibilities as assigned
Qualifications:

Working knowledge of all Microsoft Office applications including Access, Project, and Excel
Excellent written and verbal communication skills
A working knowledge of standard project management principles
Previous experience with stored value or prepaid card programs
Previous InComm experience a plus
Previous Customer or Account Management/Services experience
College degree preferred
Strong team work ethics, leadership abilities and willingness to take initiative
Previous experience with Troubleshooting and Incident Analysis
Previous experience with Ticketing systems and Microsoft Windows
High School Diploma or Equivalent