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SmartObject Server Exception: ", hexadecimal value 0x1F is an invalid character in Line1"

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

An issue was encountered when trying to register an SQL Service Instance with a Static >> Username & Password on SQL Instance on the Smart Object Tester Tool.

Symptoms

SQL Users will not be able to generate a SmartObject from the SmartObject Tester Tool, or access any previous K2 SmartObjects.

Troubleshooting Steps

Give the SQL user the correct "read access" rights on the SQL Service Instance.