General Orders

General Orders allows you to create a main
work order and assign sub work orders.
This is similar to the process used in Subscriber Portal, in that you
select a package type and action and then you determine the number of orders to
create.

Before you can create any general orders,
you need to create your Configuration Packages. These packages determine what
component and type of action you want to perform, for example, install new
analog set, delete circuit, etc. Your cairs.net administrator creates your
configuration packages within System Admin.

Your administrator also needs to determine
whether you can close a general order if your have sub work orders still
open. If your administrator has set the
Don’t Close General Orders until Sub-Order are Closed setting to true, the
system prevents you from closing the general until all subs are closed. If the setting is set to false, you will be
able to close the general with subs still open.