Quantum's Silver Support Plan is designed for mid-size to large enterprises that want to complement their in-house technical capabilities with on-site ADIC service. The Silver Support Plan entitles customers to priority call handling and a four-hour on-site response target, Monday through Friday, during normal business hours. Price is per tape drive. Service may not be available in all locations. Please contact the local service management team for more information. For EMEA, contact Quantum Service in Munich for more information.