Exclusive Content

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end to end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this.

This analytics report examines the current IA adoption landscape in ANZ and uncover the challenges faced and the benefits of overcoming them. It will look into:

IA change management initiatives

Process mining and also feature the latest automation

Change management initiatives crucial for successful IA program

Finance and HR KPIs for ANZ Shared Services to benchmark themselves against

View the full 15 page report now!

*By downloading this report you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy.

Looking to better manage back-office processes, higher education providers are opting to set up Shared Services Centres as a more effective and efficient means of running their operations.

To better understand the benefits of shared services in higher education we explore the growing movement toward shared services, including how the model fits within the unique mission, and various attributes of the higher education environment.

Featuring insights and perspectives from Yale University as well as three Australian universities, the University of Southern Queensland, Monash University and Western Sydney University, we explore the strategies that helped them transform their shared services and allowed them to drive cost savings and operational efficiency.

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources.

In its new role, HR services is no longer just about effective recruiting and career management, but about developing and supporting talent, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business.

In line with operational excellence guidelines, the modern HR solution leverages strengths and knowledge where these are needed and diverts activities to self-service or automation where that serves the purpose best.

One out of five HR services have pulled ahead, providing valuable problem-solving and analytic capabilities. These "Top Performing" HR services stand out on the basis of significantly higher performance metrics, and operate at lower staffing ratios, cost and response time.

Top Performers have 10 characteristics in common that determine their success, as listed in this report. The report also includes case studies from Turner Broadcasting System, on how to leverage competency assessments as a basis for developing new field HR roles; The World Bank, on how to employ technology to improve HR service delivery; and HCA Healthcare, on how tiered services are driving operational excellence.

For executives in search of a more effective HR model, this report presents a valuable guide on how and where to focus their efforts.

Each year the report takes a deep dive into our survey data to bring you highlights, lowlights and key ideas regarding where you might focus your efforts. Critically, we are now the same distance from 2050 as we are from 1990, when Shared Services was born – an excellent basis for defining the new ‘Shared Services of the future’.

Our survey this year was longer than usual, because we wanted to find out about all kinds of things: Where do you stand on cloud? How much is RPA integration costing you beyond cost of license? How do you see your career progressing? What's your data strategy? (Do you even have one?). Download the full Global Shared Services Industry report to see where you stand.

Ahead of Shared Services and Outsourcing Week Australia, explore some of the highest rated presentations from the 2019 event.

Explore insights from:

ACT Government

Telstra

TAL Australia

Melbourne Water

You'll get to explore 50+ pages covering the implementation and evolution of Shared Services / Business Services (breakdown of presentation outline below). Fill out the form below to access this exclusive presentation packet!

“It is now estimated that over 80% of Fortune 500
companies have implemented some form of shared services in their US
operations.” - Deloitte

Today’s organizations are on the march to enhance their
shared service centers (SSCs), or move to a large-scale global services model
to gain further efficiencies and standardization across locations and
activities.

If you’re part of the 80%, then like them, you’re
probably not all the way to achieving the full range of potential
benefits. Our latest report looks into doing just that.

Download the report to discover how to unlock greater
value from your SSC and learn about:

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