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Valve has announced in an email to customers that its new hardware accessories, the Steam Controller and the Steam Link are not yet fully compatible with OS X. The hardware, which was marketed as cross-platform ready, started arriving in customers’ hands this week.

The company says software issues are at the heart of the delay, and it will be pushing out firmware updates to enable support very soon. In the case of the Steam Controller, users can already start using the gamepad on their Macs by switching to the beta version of the Steam client in the app’s preferences.

In order to make up for this problem, Valve has gifted every single affected pre-order customer with the Valve Complete Pack, which includes every game the company has ever made, or will make in the future. Buyers who still want to get a refund on their hardware are able to do so.