Frequently Asked Questions

What does unlocking mean?

First, you should understand why phones are locked in the first place. Network
providers lock phones so that that you are forced to use their network at their
rates. No other SIM card will work in their phones. You cannot take advantage of
better rates from other providers. A locked phone is subject to roaming charges.

When you unlock your phone, you are free of these restrictions. There is no more
restriction placed on the phone by a network carrier.

Are there advantages to unlocking my phone?

After a phone is unlocked, you are free to use any network and any SIM card of
your choosing. You can insert and use SIM cards purchased while abroad and
take advantage of better rates for calls and SMS messaging.

You no longer pay roaming charges, and you can switch back and forth between
carriers/networks. Other advantages are the increased resale value of your
phone. Locking is a guaranteed safe procedure for your phone and cannot harm
it.

What is a SIM?

A SIM stands for a 'subscriber information module'. It is a chip inserted into a
GSM handset and allows the phone to work within a given network. It identifies
who you are, knows to send calls to you when your number is dialed and also
controls your calling rates according to your contract or pay-as-you go carrier
plan.

How do I know if my phone is locked or not?

That's a simple one. Just borrow a SIM card from a friend that comes from an
alternative carrier from yours. If the phone works, your phone is unlocked. If you
get an error message, it means that your phone is locked.

Do I have to unlock my phone every time I change SIM cards?

No. Once unlocked, your phone stays unlocked.

Do I save money by unlocking my phone?

Yes. While you will still be paying your provider the usual monthly rate, you can
save money by using other SIM cards for other regions or countries if you are
traveling. You can avoid roaming charges and you can search around for better
rates wherever you are.

How much technical knowledge do I need to unlock my phone?

None at all. The instructions are easy to follow and simply require that you
be able to enter the code unlocking number on your keypad. If you can dial a
telephone number, you can unlock via code.

Is your unlocking guaranteed?

If your phone is listed on our site, we absolutely guarantee that we'll provide you
a working unlock code - or your money is refunded.

Can unlocking harm my phone?

No. Unlocking simply removes the network and SIM locks imposed by your
network carrier. However, you should check your contract and paperwork to
make sure that it doesn't affect your phone's warranty or that it breaks the
terms and conditions of your contract. There is always the possibility that if you
enter the wrong code (or a previous owner has tried) too many times that it will
permanently lock your phone. We can help if this happens.