Certified Quality Improvement Associate (CQIA)

OVERVIEW

Certified Quality Improvement Associate (CQIA) program is designed as an introduction to quality concepts and as an aid in preparing for the CQIA certification exam.

OBJECTIVE

You will learn:

The history of Quality management

How Quality benefits people and organizations

The tools that can help solve problems and improve processes

DETAILS

Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.

This program introduces quality concepts to help you understand what quality means and how it is used every day. It is a fully narrated online program with examples gathered from a variety of industries.

The program outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more.

An eBook copy of the Certified Quality Improvement Associate Handbook is included in the program’s resources to aid in your learning.

If you’re planning on taking the CQIA exam, this program will help you confirm your understanding of the items in the CQIA BoK using questions with feedback and interactive activities knowledge checks and tests built with exam-style, multiple-choice questions.

Please note that the questions in this program are not actual exam questions.

OUTLINE

I.Welcome

II.Introduction:
A Jumpstart into Quality

III.Pre-Test

IV.Quality
Concepts

A.Terms, concepts, and
principles

B.Benefits of quality

C.Quality philosophies

V.Team
Basics

A.Team organization

B.Roles and
responsibilities

C.Team formation and
group dynamics

VI.Continuous
Improvement Techniques

A.Continuous improvement

B.Process improvement

C.Quality improvement
tools

VII.Customer-Supplier
Relations

A.Internal and external
customers and
suppliers

B.Customer satisfaction

C.Supplier management

VIII.Post-Test

REQUIREMENTS

This online program can only be taken on a PC or Mac. It is compatible with Windows XP and later operating systems. You will need the latest version of Internet Explorer, Firefox, Chrome, or Safari and high speed internet connection. Adobe Acrobat Reader or an alternative software application to open and read PDF files is required. Adobe Flash Player 10.3 is required.

PREREQUISITES

There are no prerequisites to take this program.

INSTRUCTOR

This is not an instructor facilitated program; however, support will be provided through email, online forms, and phone.

FAQS

1. Can I register for
programs if I am an international student?

Yes, because ed2go programs are online you never
have to
actually travel to the school.Most
schools offer telephone or online registration.

2.How long does it
take to complete a program?

All of our programs are self-paced and open
enrollment, so
you can start them when you want and finish them at your own pace.When you register, you’ll receive six (6)
months to complete the program.

3.What if I don't
have enough time to complete my program within the time frame provided?

The time allotted to complete your program has
been
calculated based on the number of hours for each program, so don't
worry too
much about not completing in time. If, after a concerted effort, you
are still
unable to complete, your Student Advisor will help you work out a
suitable
completion date. Please note that a fee may be charged for an extension.

4.Do I have to buy
additional materials?

No

5.Can I get
financial
assistance?

ed2go courses are non-credit courses, so they do
not qualify
for federal aid.In some states,
vocational rehab or workforce development boards will pay for qualified
students to take our courses.Additionally, some students may qualify for financial assistance
when
they enroll, if they meet certain requirements.

6.What happens when
I complete the program?

Upon successful completion of the program, you
will be
awarded a certificate of completion.

7.Am I guaranteed a
job?

ed2go programs will provide you with the skills
you need to
obtain an entry-level position in most cases.We don’t provide direct job placement services, but our
facilitators and
career counselors will help you build your resume and are available to
give
advice on finding your first job.Facilitators will also be available to use as a professional
reference
upon completion of the program.Potential students should always do research on the job market
in their
area before registering.

8.Who will be my
instructor?

This is not an instructor facilitated program; however, support will be provided through email, online forms, and phone.

9.What software or
hardware do I need in order to take online programs and what are the
system
requirements?

In order to take our online programs, you must
have access
to a computer and the Internet.You can
access the program contents from any Web-enabled computer.You don’t have to use the same computer to
log-in to the program every time.We
recommend that you have a word-processing program (Microsoft Word is
the best)
and the latest version of Internet Explorer.

10.Can I use a Mac?

Yes

11.How can I get
more information about this program?

If you have questions that are not answered on our
website,
please feel free to contact us via LIVE chat (click the button above).If you are visiting us during non-business
hours, please feel free to send us a question using the “Contact Us”
form to
the right.You may also call us at
1-877-221-5151.We will answer your
questions promptly.

12.When can I start
the program?

Our programs are all open enrollment.You can register and start the program as
soon as you are ready.

Please note:Once the
program curriculum is accessed online or through submission of a
material
shipment confirmation, refunds cannot be issued.

13.Does this program
prepare for a certification?

Yes, you will be prepared for the Certified
Quality
Improvement Associate exam.

The State University of New York - FredoniaExtended Learning2146 Fenton HallFredonia, NY 14063 US