The movie you are trying to copy is encrypted.
1Click DVD Copy can copy personally authored DVDs or movies
which are not encrypted. If you wish to copy a movie
which is encrypted, you'll also need to install a third party
decrypter like 'DVD43 Plug-in' to unlock the DVD.

"DVD43
Plug-in" is a free plug-in (DLL) that operates in the background
and decrypts the DVD while you copy. "DVD43 Plug-in" is
available for free on the internet and can be located
using a search engine like Google.

The laws in some countries prohibit the sale and distribution of
software that decrypts, so we cannot integrate decryption capability
in our software. Decrypting programs are developed by independent
third parties and are not distributed by or affiliated with LG
Software Innovations.

Why won't most DVD movies fit on a
blank DVD without a special copying program?

Most DVD movies that you buy or rent are recorded on "dual
layered" commercial grade DVDs. These types of discs are known as "DVD-9"
discs and they can hold up to 9 GB of data. Blank DVDs that you buy to copy
movies are "single layered" and can only hold 4.7 GB of data. This means
that in most cases, to fit a movie onto a single disc (which holds half as
much data as the original DVD), you must either remove some of the extras
(trailers, directors cuts, extra audio languages) or compress the video to
make it all fit on a single disk.

DVD movies are already heavily compressed when you
buy them. By increasing the level of compression by a small factor, the
whole movie can easily fit on a single DVD and in most cases you will
not see any difference compared to the original.

1Click DVD Copy will allow you to back up your DVD
movies and gives you the flexibility you need to keep what you want. You
can copy just the movie with the menus intact or include the extra
features - the choice is yours.

Copying speed is
proportional to the speed of your computer. We performed our tests
on a 3.0 GHz P4 computer that had a 16X DVD writer (with 16X media)
and a 16X DVD reader. To copy an average length movie (90
minutes), it takes about 12 minutes to copy the movie and another 7
minutes to burn the DVD. Copying time will vary with the
length of the movie and the speed of your computer. Burning
speeds are fixed by the DVD drive and media combination.

Can I copy a DVD to one DVD disk and keep all the extras too?

Yes, absolutely.
Our recommendation is that you remove extra audio languages and drop
the extras when you can, this will allow more space for the feature
film and provide you with better video quality. When we refer
to extras, we are talking about anything other than the feature
movie, which can be played on a standalone DVD player. Some
DVDs come with software as well. Software and data files can be
copied directly from the DVD to your hard disk using Windows.
1Click DVD Copy is not required to copy these files and is only
intended to copy movie files (audio and video).

If I decide to compress the video, will it look as good as the
original DVD?

When copying to a DVD, in
most cases you won't see any difference in the video quality for
average length (90 minute) movies. In cases where the movie is
very long (over two hours), you may see some reduction in video
quality.

Can
I copy both NTSC and PAL DVD movies?

Yes, both DVD NTSC and
PAL DVD movies can be copied.

Can I try
the software before I buy it?

We offer our customers a risk free trial. You can download the
software and try it out before you buy. You can copy three
movies before the trial version needs to be registered. We
encourage our customers to download and try the software before
buying. Click to
Download

Do you add anything to the copied DVD that can be traced back to my
computer?

We don't add any copy
protection to the DVDs you back up with our 1Click DVD Copy package.
Some companies employ copy protection schemes that prevent a DVD
from being copied again and also write specific information about
your computer on the copied DVD. This information could be
used by authorities to trace every DVD you copy, back to you.

Is it legal to
copy a DVD?

In some countries it's still
considered illegal to copy a DVD, just as it once was to copy a
music CD. Unlike audio CD's, fair use laws don't allow for
copies to be made of DVDs because they are encrypted. The laws
surrounding the encryption of DVD movies is currently being
challenged in U.S. courts. We don't encourage or condone the use of
1Click DVD Copy to make illegal copies of DVD's.

Why do I get an error trying to register (unlock) my software?

If you are unable to register (unlock) your software, please locate
the error message below and follow the corresponding solution.

1) "Your Registration ID is invalid, please try again."

Try pasting the code into the text box to avoid typing errors. When
you copy and paste the Registration ID, please make sure that there
are no spaces before or after the Registration ID.

It's possible that your computer is behind a firewall or it may be
using a proxy server. Either of these could prevent your computer
from accessing our server. You will need an offline Activation
Code to register. With an Activation Code you
can unlock the software without an internet connection. Use
the following link to obtain an Activation Code:

Try pasting the code into the text box to avoid typing errors. When
you copy and paste the Activation Code, please make sure that there
are no spaces before or after the code.

Why do I get the message: "Your application has already been
registered on another computer."?

When you purchase the software, you are granted a license to use the
software on a single computer. The registration process is designed
to ensure compliance but does allow for a change in hardware or
updating of the operating system. Provided you haven't installed the
software on more than one computer, you should not have a problem
registering a new version.

If however you have installed the software on more than one computer
and you continue to update more than one computer, you'll definitely
run into a problem as each computer has a unique ID and this ID is
counted as a registration.

Please note that we have a special offer for customers who have previously purchased 1CLICK DVD COPY. For a limited time
you can purchase 1CLICK DVD COPY PRO for $39, a $40 savings off the regular $79 price.

Simply enter your Registration ID at the bottom of the page and
click on the ‘Submit” button.

If you still require technical support to resolve this issue,
you can contact us here:
support@lgsoftwareinnovations.com Please include your
Registration ID, User ID and Version in your email message.

How can I
download your software with only a dial-up connection?

To improve on download speed, we recommend a download accelerator called "DAP" (Download Accelerator Plus).

I’ve
downloaded the software, but when I double click to install I get a
“PreSetup” window or “This program is not a valid Win32” error and
it closes without installing.

The download was not completed successfully. Make sure that you save
the setup file on your Hard Drive and then close the download window
when the download is completed. Do NOT press on the "open" button of
the download window. Instead, browse to the folder where the file
was saved and open it up from there.

Can other
software conflict with the installation and operation of 1Click DVD
Copy?

We are not aware of any software which conflicts with 1Click DVD Copy
while it's copying a DVD movie, however during the burning process
it's possible (although very rare) that you could encounter a
conflict with some other DVD burning software if it's not configured
correctly.

We license our burning engine from VSO Software. VSO Software
licenses their burning technology to many companies for use in DVD
burning applications, including such well know products as DVDXCopy.
VSO also sells a DVD burning application called "CopyToDVD" (that we
provide as a free bonus) which also uses this burning technology.

Based on the feedback from hundreds of thousands of users, VSO
Software has compiled a list of potential conflicts you can watch
out for should you encounter a burning conflict:

InterActual Player and PC Friendly - These programs
are made by the movie industry to hinder copying. These programs are
DVD software viewers that often come on DVD movie discs, and will
try to install themselves every time you watch a movie on your
computer. Please make sure to NOT let these install. They are
both poor quality players and we suggest you use WinDVD or PowerDVD,
both of which can be obtain for free on a trial basis.

InCD,Veritas Record Now, DLA, B's Clip, DirectCD (component of
EasyCDCreator), InstantRead/InstantWrite - Packet Writers. -
These programs can interrupt the burn merely by being installed.
These software packages will load a packet-writing software that
will constantly talk to your CD/DVD writer, and can cause a number
of issues while trying to write a disc.

Spyware (example: Gator, NewDotNet, OfferCompanion) - These
programs serve no good purpose and may interfere with the normal
operation of the burning software.

GoBack - This backup software constantly runs in the
background (Terminate and Stay Ready) and may need to be disabled if
you experience problems.

McAfee virusscan and Norton AntiVirus - These
anti-virus software can cause errors while burning. If you
experience problems while burning, you can disable the software
temporarily by right clicking on the icon in the lower right side of
the task bar. When the burn is complete, the software can be
reactivated.

StopZilla and MyStorageGuard- Theses
software can hinder required the installation of the software.
If you experience problems installing the software, you may need to
temporarily disable the software.

Napster 2.0 - This software includes some basic burning
software that can cause burning problems if it is running. You will
need to close this program completely before trying to use our
software.

Easy CD Creator 4.x - Due to the age of this package, it is
no longer updated by the authors. There are bugs present in this
older system that will cause numerous problems on your machine, not
just with our software. Please Uninstall completely, and consider
either the new 6.x version from Roxio (http://www.roxio.com) The
newer version installed without the Packet Writing software
(DirectCD/Drag to Disk/InCD) works well with our software.

What do
I do when I get this message: "Can't connect to hardware access
layer: Patin-Couffing or ASPI layer"?

You may need to force the installation of the Patin Couffin drivers.
Make sure you have Administrator access rights on your computer.
Some registry entries must be created in the HKEY_LOCAL_MACHINE
section of the registry and this requires administrator rights.

Please download and run the latest 1Click DVD application setup program on our download page.

What do
I do if 1Click crashes or freezes before the application opens?

In most cases, a file was overwritten or removed since the
installation. You should un-install the 1ClickDVDCopy application
using your Windows Control Panel.

Then, go to our download page
and install the latest version of 1Click. Finally, reboot your computer,
make sure no other applications are running concurrently and try again.

How do
I get my converted files into my iPod?

iPods use iTunes software to sync music and video files. If you
haven't already installed iTunes, you'll need to do that first.

After converting your DVD using 1CLICK DVDTOIPOD, plug your iPod
into your computer. Wait until it has been recognized by iTunes and
then click on the left panel in iTunes to browse your iPod. Select
the "Movie" tab and you should see a black screen. Drag and drop
your movie files (not the folder) into this black screen. Now select
the "Sync" button to synchronize your iPod with iTunes.

You can refer to a step-by-step example posted on our forum here:
Example

Why can’t I see my DVD devices in the drop down list? All I see is
"Select Hard Drive Folder".

The Patin-Couffin driver may not be correctly installed on your
system. Download and run the latest 1Click application setup program on
our download
page.

What do I do if I get this message:
"An encrypted file was encountered..."?

One of the files you are trying to copy is encrypted. You can't
copy encrypted files with 1Click DVD Copy. We recommend you
launch 1Click DVD Copy AFTER any other program you are using to
avoid conflicts that can occur when two programs compete for the
same resources (DVD movie files).

What do I do if I get this message: "Your source DVD device ... is
empty. Please select a different source, or insert a DVD and try
again."

If you don’t see any DVD devices listed, please
download and run the latest 1Click application setup program from
our download
page.

What do I do if I get read errors when trying to copy a DVD?

In most cases a read error occurs because the DVD is scratched or
dirty. You should only back up original DVDs in good
condition. Some DVD writers/readers have poorly written firmware
which result in a hardware read errors during copying. You may find
that you can play a movie on your home DVD player because of it's
superior error correction, but copying the DVD may result in
hardware read errors. One thing you should do is to first update
your DVD writer/reader's firmware. You can get the latest firmware
from this
Firmware Update Page.

You can overcome most hardware read errors by ensuring that the DVD
is scratch free and clean (no finger prints). It may also be
possible that the DVD was authored in such a way as to cause an
error during copying, although this is extremely rare. We
encourage you to provide us feedback about any types of errors you
encounter so that we can improve our software.

What do I do if 1Click stops completely while reading a DVD and the
1Click application needs to close?

Make sure the DVD you are trying to copy is neither dirty nor
scratched. Sometimes the small imperfections are not easy to see on
the disk, but some DVD readers are not able to overcome the errors
and send back error codes to the software. A thorough cleaning of
the surface of the original DVD might do the trick. If you have both
a DVD reader and writer, try using the other DVD device to read the
DVD.

Lastly, try another DVD, maybe this one isn't going to read well
with your DVD reader. Also, try to play the original DVD through
your PC to see if it is damaged.

The copying seems to be taking a long time and the temporary folder is
getting very large, what's happening?

If you are copying an encrypted DVD, 1Click will warn you if the files
are encrypted. It's possible on some hardware that 1Click
cannot 'authenticate' the DVD to determine if the DVD is encrypted
(when in fact it is). Since 1Click cannot deal with encrypted
data, in these rare cases it could create a large VOB file in your
temp folder. This is a bug and we are working to resolve it.
To resolve the problem, either play the movie first with a software
DVD player like WinDVD or PowerDVD, then use 1Click to copy the
movie. If the DVD is encrypted, you'll need to install a
decrypter like DVD43 before using 1Click DVD Copy.

Sometimes I get an error when burning a disc, what might be causing
this?

In some cases, you may get an error writing the DVD because your DVD
media is not the right format (+R/RW or -R/RW) for your DVD writer.
In other cases, it may be that your DVD writer can't recognize the
brand of media you are using. Errors can also occur when the
media you are using has a bad section on it. This is more frequent
when using cheaper no-name brand media.

In many cases, updating the DVD writer's firmware will solve the
problem since newer firmware will be more compatible with newer
media. You can obtain the latest firmware for your DVD writer
by using this link:
Firmware Update Page.

If after updating your firmware and trying another brands of media
(like VerbatimDataLifePlus, Taiyo Yuden, Fuji, TDK, Maxell, or
Pioneer) you still encounter burning errors, you can send us the
burning log file and we'll try to help you out. You'll
find the log file by pressing the F8 button while the 1Click DVD application is open.
You'll want to cut and paste the contents of this file
into the contents of the email to send to
our Support
Staff.

Please make sure no other applications are running while you are
burning a DVD. Here is the list of possible
conflicting applications.

Some blank discs cave in under the intense heat generated by
overclocking writing speeds. Reduce the writing speed to 4X and see
if the error persists. You can manually choose the writing speed
by right-clicking on the 1Click DVD application and select "Preferred Burn Speed".

When burning a disc, what do I do if I get the error message "Error
during media structures construction..."?

This error message occurs most often during the reading process of an
EXACT copy from DVD device to DVD device. Try one of two things:

1. Make sure the DVD you are trying to copy is neither dirty nor
scratched. Sometimes the small imperfections are not easy to see on
the disk, but some DVD readers are not able to overcome the errors
and send back error codes to the software. A thorough cleaning of
the surface of the original DVD might do the trick. If you have both
a DVD reader and writer, try using the other DVD device to read the
DVD.

2. The burning engine of 1ClickDVDCopy is optimized to read from
the hard drive rather than from a DVD device. If your DVD reading
device is slower than your DVD writing device, the slower reading
speed might not be enough to convey the necessary information in
time to the DVD writing device. If the information comes from the
hard drive, that would allow the reading and writing speeds to be
synchronized.

When 1ClickDVDCopy prompts you to do an EXACT copy, please reply
"NO". That way, the information will be first transferred to your
hard drive, and in turn, burned to the blank DVD.

What do I do if I get this message: "Burning engine not installed"?

This error message occurs most often when the installation/download
was not completed correctly.

Please ensure you have administrator rights when you are installing
the software, otherwise the drivers and registry settings will not
get installed properly.

My write speed was fast, but now it has suddenly slowed down
considerably. What is wrong?

When users upgrade their DVD burner firmwares, some updates will turn
off the DMA setting and not put it back on. To do so, go to your
Windows Control Panel and double-click on 'System'. Click on the
'Hardware' tab, then, click on the 'Device Manager' button. Expand
the 'IDE ATA/ATAPI controllers' section and double-click on
'Secondary IDE channel'. Click on the 'Advanced settings' tab. The
'Device 0' and 'Device 1' (depending on how many DVD devices) should
be set to "DMA if available". The "Current Transfer Mode" box should
be set to "Ultra DMA"

How can I
preview my movie before I burn a DVD?

In the Options dialog, simply click on the "Destination" field and
choose "Select folder from Hard Drive". The movie will be saved on
your hard drive for previewing with a software DVD player.
You can simply drag the "VIDEO_TS" folder into the software player's
window to play the DVD. If you don't have a software player, you can
try one out for free here:
WinDVD.

You can then burn the movie by going back to the Options dialog and
in the "Source" field choose "Select Hard Drive Folder" and
selecting the folder with the movie. Don’t forget to set your
"Destination" back to your DVD burner.

I can play
the copied DVD on my computer but it won't play on DVD player - Why?

Make sure you are using the right type of disc for your player. Some
players will only read one of the formats (+ or -) but both, others
won't read either. DVD-R is still the most compatible format,
especially with older DVD players. Check with this link and see if
you shouldn’t use another format:
DVD Players.

Another problem can be the brand of media you are using. Even
though you've selected the proper media format, the brand of media
you are using may have poor reflective properties and your DVD
player may not be able to read it effectively.

We suggest you try a few samples of media to ensure compatibility
before ordering large quantities of discs to back up your DVD
collection.

What do I do if there is no audio on my copied disc?

The most common cause of no audio on a copied disc is that the "DTS"
option in the Options dialog has been selected. Please be sure not
to select this option unless you have a DTS capable system. 1 Click
only copies either DTS or Dolby digital, never both.

If the DTS option is not selected, please try to re-copy the disk
with none of the options selected.

If the copied audio track happens to be the second audio track in
the movie's menu options, it's possible your DVD player will default
to the first audio (which has been removed) and therefore, it
appears that there is no audio.

Try this procedure:
a. Insert the copied disc in your DVD player.
b. Press the "Menu" button on your remote control.
c. In the movie's main menu, select the menu item called "Audio Setup"
or "Audio" or "Languages" or "Language Setup"
d. Select the first audio track available in the language chosen in
the "Options" dialog of 1Click. For example, if you have selected to
copy the English audio, select the first English audio track
available.
e. Play the movie.
f. If there is still no audio, repeat steps b. through e. but select
the second audio track available in the language chosen.
g. If there is still no audio, repeat steps b. through e. but select
the third audio track available in the language chosen.

If you have tried all audio tracks available and there is still no
audio, remove the copied disc and insert the original disc. Repeat
the complete procedure. It is possible that your DVD player is
already set to not play certain tracks. If this is the case, use
your "Audio Setup" button on your DVD player's remote control to
allow all audio tracks to play.

Also, try to burn a different movie to see if this problem
persists.

Another solution would be to check the "All languages" option in
the "Options" dialog of 1Click.

Can I convert a DVD to another format, like PAL to NTSC?

Although you can copy both NTSC and PAL DVDs with our software, you
can't convert between formats.

NTSC and PAL are broadcast formats which are very different.
The frame rate and resolution of each are not the same are require
that the video be reencoded in order to convert between formats.

Can I copy a DVD no matter which region code it has?

Every DVD movie is released with a region code which prevents a DVD
player with a different region code from playing that DVD. A
general rule of thumb is: if you can play the DVD, you can copy it.
So if you want to copy a DVD, you'll have to make sure you can play
it first. If you find yourself in a situation where you can't
play the DVD because your DVD reader is set to a different region,
you can purchase products on the internet that will remove region
code protection from your DVD device.

Why can't I fit more than a 4.37 GB movie on a 4.7 GB blank disc?

When you buy a single-layer blank disc, you may see 4.7 GB on it. This
is actually a marketing strategy and in actual computing terms, it
is not 4.7 GB that should be written. The correct number should be
4700000000 bytes.

Here is a comparison between marketing and computing definitions:
Marketing: 1 KB is equivalent to 1000 bytes Computing: 1 KB is
equivalent to 1024 Bytes

After all these definitions, you can see that marketing people will
divide 4700000000 by 1000000000 to obtain 4.7 GB (which is not
real)! The correct calculation should be 4700000000 divided by
1073741824 which amounts to 4.37 GB. This is the maximum amount of
data that can fit on a single layer DVD.

What can I do
to speed up the copying process?

Make sure you do not have other applications running in the background
that take up memory or slow down the computer. Another thing to
check would be if you have DMA mode enabled on your DVD drives.

To verify DMA is enabled, go to the Windows Control Panel accessible
from your start menu and then follow the path to
System/Hardware/Device manager/ATA ATAPI IDE controller/Secondary
IDE channel/Advanced settings and make sure that the transfer mode
is set to "DMA if available".

If you have a DVD reader (DVD ROM), use it instead to read the DVD.
Many DVD writers will only read at 2X speed when decrypting a DVD
movie. This is about 8 times slower than the 16X speed available to
most DVD readers.

The typical time to read a DVD-5 (a DVD with less than 4.7 GB of
data on it) is about 10 minutes with a DMA enabled, 16X DVD ROM.
Most DVDs are not DVD-5 and are dual layered DVDs which are
typically DVD-9 (a DVD which can hold up to 9 GB of data) and these
will take considerably longer since compression will be applied as
it's being read from the disc. With a a P4 3.0 GHz machine, it
should take about 45 minutes to copy an average 90 minute movie.

Remember one thing, if you find another product which is faster, it
doesn't mean it's better. On the contrary, In most cases it
means the quality is going to suffer. 1Click DVD Copy uses a
very sophisticated algorithm to ensure the highest quality possible.

If you find your copying times are greater than this, you may be
using a DVD device which is physically slower at reading and the
software cannot overcome this.

The time it takes to burn a DVD is fixed by the speed of the DVD
writer and by the media. So, if you have a 4X DVD writer with
4X media, it will take about 15 minutes to burn the DVD. If
you have a newer 8X writer, you can expect about half that time.

Why
is my drive unavailable after a firmware update?

The drive information is stored with the version number of the
firmware installed as part of the drive descriptor. After upgrading
the firmware to a new version, you must select a new drive. Use the
drop-down list to select the correct drive. If the drop-down list
shows only one drive, re-select it.

Try playing the disc on the computer first. Be sure that you are using
the right application for the task that you wish to accomplish. AVI
movies are not compatible with the 1Click DVD Copy software. You
may need to use 1Click DVD Movie instead. Please refer to our
Products page:
http://www.lgsoftwareinnovations.com
and click the ‘Read More’ button for a description of each
application. And please make sure that you’ve activated your
decrypter prior to opening the application..

Why is the preview screen blank?

The slider may be at a point in the movie where there is no image. Try
moving the slider to the left or to the right..
Or you may need to restart your decrypter making sure it’s ready
before starting the application.

How do I access the log file?

Launch the software and press the F8 function key on the keyboard.
A temporary copy of the log file will appear in NotePad.
Simply save it to your desktop attach the file to your email.

What do I do if I get the message: ”Not enough space in the
working folder…”?

You'll need to free up some hard drive space, you can right-click the
application and select 'Open Working Folder' and delete the
unnecessary files. You can also search for any .VOB, .IFO or .BUP
files and delete what is unneeded or you may need to backup and
delete other files from your hard drive.

When will you be releasing a Blu-ray copy program?

We will not be selling a Blu-ray copy program.
There are two main reasons:

1) Cinavia, a copy
protection introduced a couple of years ago by Verance, renders copied
Blu-ray discs unplayable on standalone Blu-ray players.Sony uses this copy protection technology on
most of their Blu-ray releases. Cinavia has also been licensed by Universal Studios and Warner Bros. There is
no
program, free or otherwise, that will permit you to make a copy of a
Cinavia protected disc that will play on a standalone Blu-ray player
manufactured since 2012.

2) AACS LA, a consortium that includes Disney, Intel, Microsoft, Panasonic, Warner Bros.,
IBM, Toshiba and Sony, has recently (March 4, 2014) decided to sue companies that sell
Blu-ray decryption and Blu-ray copy programs. The first such company
to be sued is DVDFab. You can read more about the lawsuit
here.

Our motto is to make software that is simple to use. Users expect to have a satisfactory result each time they use it. Our 1CLICK software has always been sold without a decrypter. We cannot in good conscience sell a Blu-ray copy program that relies on third party Blu-ray decryption utilities which don't yet exist for Cinavia protected discs, nor are they likely to in the future.

It is also clear from the current lawsuit against DVDFab that the AACS LA has decided they are going to pursue companies that sell Blu-ray decryption utilities and Blu-ray copy programs. It was once thought that companies that were situated outside the U.S. could operate with impunity; this no longer appears to be the case. Companies like DVDFab (located in China) and AnyDVD (located in Antigua) that market Blu-ray decryption utilities are likely to face extinction in the near future.

Even though our Blu-ray copy product would have been sold without a decrypter, we wouldn't want to aggravate our users with a product that couldn't be relied upon to effectively copy all Blu-ray discs, nor do we wish to take any risks that could jeopardize our ability to continue to provide support and updates to our loyal 1CLICK users. It is for these reasons that we will not be releasing a Blu-ray copy program.

Is 1CLICK compatible with 64-bit Operating Systems?/b>

Yes, our applications are compatible with all 64 bit Windows operating
systems. You will also need a decrypter which works on 64 bit Windows.
We recommend the "DVD43 Plug-in" decrypter since it
is free and works well with all 1CLICK products. You can find the
"DVD43 Plug-in" decrypter on Google.

Most of the time, the reason for slow copying speed is because of the
DMA setting. However, the "DMA if available" selection means little
if the transfer mode is stuck in PIO mode, check what it has beside
"Current transfer mode" and you will likely find it is set to "PIO"
or "Multiword". If/when it is functioning correctly it will have
"Ultra DMA Mode 2" or "Ultra DMA Mode 5" in the current transfer
mode box. To verify or reset the transfer mode, see:
www.microsoft.com/whdc/device/storage/IDE-DMA.mspx

Why doesn’t the Start button show up and why are some of the
buttons cut off.

Your screen resolution may be too low for the size of your screen. You
can increase the display resolution by right-clicking anywhere on
your screen. Select ‘Properties’ from the window that appears. Click
the ‘Settings’ tab. At the bottom of the screen, you’ll have the
Screen Resolution listed. Try sliding the cursor to the right to
adjust the resolution.

Where can I find my registration ID?

Your registration ID is listed in the registration window of the
application. To access the registration window, start the
application, when the screen appears, press the "F2" function key of
your keyboard. The registration window should appear.

Why does my purchase show PayPal if I paid with my credit card?

PayPal is simply one of the two payment processors we use on our
website, SWREG being the other. They can be thought of as the
Check-out counter. PayPal or SWREG simply make it possible for your
credit card company to get the order information to bill your card
and in turn allowing you to get the registration ID to use the
software.

How can I stop the update/renew message from popping up each
time I use the software?

If you click the right mouse button anywhere on the application, an
options menu will be displayed. Click “Enable update notification”
to remove the check mark and eliminate the pop-up.

I have a newly released movie that won’t copy properly. What
can I do about it?

Many new DVDs are authored in such a way as to make them difficult to
copy. Our CPRx error correction overcomes these restrictions and is
updated regularly to ensure new DVD movies are handled correctly.
When a new DVD is released, we rely on our customers to let us know
about any problems they encounter so that we can provide an update
as soon as possible. In many cases previous updates will work on
newer movies, but there are always new authoring techniques which
will require a CPRx update. The software has an export feature which
enables a customer to send a special log file to our customer
support department for further analysis. You can create this export
file by selecting “Save IFO files (for support)” in the right click
popup menu. Then you can send this file along with your problem
description to support@lgsoftwareinnovations.com

I sent an email to support, how long does it take to get a
response and is there a telephone number I can use instead?

In order to provide efficient support, all our support is provided via
email within 24 hrs from the time we receive your email.

Can I buy your software in a retail store?

Our applications are only available online. However, if you’d like to
have a physical copy of the software, you can purchase a CD with
your license when you visit our
Purchase
page.

What is your website Privacy Policy?

We protect your privacy by not storing any financial information on
our company servers. We also do not sell or trade your email address
with any third parties. You can read more about our
Privacy Policy.

How do I copy my two-disc movie onto one DVD?

Well if Hollywood couldn’t accomplish that task, there isn’t much
chance 1CLICK can do it. Each disc is structured differently with
its own set of reference menus, so we cannot provide this type of
option.

Can 1Click DVD Converter work with my device/player?

For a list of supported media devices, check out the
System Requirements.
If you do not find your particular device listed, please take
advantage of the free trial period and test your media device. You
can contact support@lgsoftwareinnovations.com with your results.

My anti-virus software says that my 1CLICK software is infected.
What do I do?

Occasionally anti-virus software (like McAfee Anti-virus) falsely
detects malware or a Trojan in our executable files. Our executable
and setup files contain protection mechanisms to thwart hacking and
these mechanisms can be misinterpreted as the signature of malware.

Most of the time you will be notified of potential malware just
after your anti-virus software updates its virus definitions. In the
past, every time this type of detection occurred, the anti-virus
software company released a new virus definition file to correct the
problem.

Please note that all our setup files are scanned by the latest virus
definitions of Norton Anti-Virus and McAfee to make sure that there
are no viruses.

Our setup files do not contain any adware or spyware and are
verified periodically by an independent testing authority, McAfee
Site Advisor. You may view the following site:
http://www.siteadvisor.com/sites/lgsoftwareinnovations.com

In order to resolve this issue, please contact our support team at
support@LGSoftwareInnovations.com and let them know that the latest
virus definition file of your anti-virus software is falsely
detecting malware in your 1CLICK application. In your email, please
include the name of your anti-virus software, its version number and
the version number of the virus definition file.

Our support team will contact the anti-virus software company to
update their virus definition file and avoid the false detection.
Please note that it usually takes a few days for the anti-virus
software company to fix the problem.