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I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more

I inadvertently entered an incorrect password ***** my router and predictably Echo could not continue because it did not recognize my router. How do I go back and reenter the correct password ***** my… read more

I'm having a problem with my router. If I have my echo dot and I turn on the computer the dot shuts off, Secondly If I'm streaming a show it will start to buffer freeze or shut off, Also I can't seem … read more

I am installing the alexa dot but it will not respond to my wi fi. I type in my password ***** it comes back bad password ***** it is the correct password ***** works in all of my devices. what do I d… read more

My router just opened itself and now it won't come back on after unplugging it and waiting 30 sec. Now only the computer connect light and the lamp connect light come on and the power lamp stays off. … read more

Yesterday, my ISP replaced my modem from a Motorola to a Westell. Now, I cannot log on to the internet through the Netgear wireless router. When I connect the new modem directly to the computer, I can… read more

I have a new E1000 router. I am unable to get it installed. After running the Disc, and attempting installation my computer reports "unable to find router" despite the fact the computer is running on … read more

My router isn't working. When I have it connected the system won't recognize it as on and all of the lights on the front display are on and won't go off, even when I only plug in the power cord. How d… read more

hi, my linksys WAG354G gateway router, although showing it is connected to the internet, (all lights green) is not (I'm using an old speedtouch modem to go online). None of the connected pc's can conn… read more

No online access except with direct connect to cable modem. Have a Linksys wireless G 2.4 that has been functioning fine to date. How do I ck it for functioning? Power, WLAN, and internet lights lit. … read more

I just moved and now I need to connect my wireless router to a new cable company,(I do have the netgear router) and I can not get it to connect to my cable connect box that was install for the interne… read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.