What are the delivery timescales for my order? (Europe)

Delivery costs, timescales and availability vary by location. Full details for your country can be found in our shipping section. Our services within Europe include:

Saver

We use a mixture of postal providers to deliver parcels on the saver option;this service does not have full end to end tracking details.Delivery will be attempted at the address provided.Should you not be in your parcel may be left with a neighbour, left in a safe place at the delivery address, delivery may be re - attempted on another day or you will be notified to collect from a local delivery office.

Tracked

The Tracked option, provides you with a tracking link to view the progress of your delivery.The parcel will be delivered to you by your local postal mail provider.Delivery will be attempted at the address provided.Should you not be in your parcel may be left with a neighbour, left in a safe place at the delivery address, delivery may be re - attempted on another day or you will be notified to collect from a local delivery office.

Express

This is a premium delivery service with updates by email(and mobile text alerts in some countries, if mobile number provided) informing you of your tracking details.In certain countries, you are also provided with a timed delivery window and then can track the delivery van to your chosen address.Delivery times stated are on a working day basis, as such National holidays will add a further day to delivery times above.Certain exclusions may apply to delivery times and SMS alerts.Please see your delivery dispatch emails and updatesfor further details.

Next Day

Next day orders placed before 15.00 (CST) will be delivered the next day. Our courier partners deliver Monday to Friday. We will email you tracking information once your parcel is dispatched.

Order before 15.00 (CST) for next day delivery*

Deliveries are made Monday-Friday

This is a signed for service, if the driver is unable to deliver they will make 1 more attempt to deliver before returning your delivery to us.

This service is currently available in the below countries, however we are working hard to delivery to more places, so keep watching this space.

Germany

France

Belgium

Luxembourg

Netherlands

*excludes public holidays.

Dangerous Goods Classifications

Please note that due to changes within postal and airline regulations, certain items are now classified as dangerous goods(nail varnishes, aerosols and items with batteries for example) and may be subject to transportation restrictions.

If a product is not available for delivery to your country, you will be informed of this on the product page or within your basket.

For International Saver & International Tracked deliveries, please note that a missing package cannot be investigated further until 20 working days * have elapsed from day of dispatch.We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.

* Please note; working days do not include weekends or public holidays

All parcels are shipped from the UK to your chosen country of destination. All international orders sent to countries outside the EU may be subject to import charges.Beauty Bay accepts no responsibility for these, please check with your customs office before ordering if you are unsure as to whether this applies to your country.

Where’s my order?

You can track your parcel using the link in the dispatch confirmation email or the email or text sent from the carrier, depending on the service chosen at time of placing your order or in your account.

We endeavour to deliver orders within stated timeframes, however, occasionally there may be unexpected delays during transit with the carriers and your local customs authority that are beyond our control, but, we will always try to resolve for you.

For International Saver & International Tracked deliveries, please note that a missing package cannot be investigated until 20 working days (excludes weekends and public holidays)* after the day of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.

Customs

Please note sometimes delays in the receipt of your parcel can be due to customs clearances and checks.

All parcels are shipped from the UK to your chosen country of destination.

All international orders sent to countries outside the EU MAY be subject to import charges.

Beauty Bay accepts no responsibility for these, please check with your customs office before ordering if you are unsure as to whether this applies to your country.