Amid the continuing growth of knowledge and business process outsourcing (BPO) in the Philippines, one service provider is transforming the industry from being transactional into strategic and engaging – while helping clients maximise profits.

Assurant BPO Solutions is the first of its kind to offer the “subsidiary” model using customised services for build-operate-transfer, helping clients take root in the Philippines at a cost that is 25 to 30 per cent lower than a traditional outsourcing model.

“We help clients build a local subsidiary from the ground up, establishing a captive operation that we administer and run,” says president and CEO Ranjit David Ebenezer. “This provides maximum cost savings and complete control of the operation.”

In its fifth year, Assurant has already delivered dynamic scalable business solutions to small to medium-sized companies. It has also built boutique offices for industries ranging from logistics to information technology, finance, health care and human resources.

We help clients build a local subsidiary from the ground up, establishing a captive operation that we administer and run

Ranjit David Ebenezer, CEO, Assurant

“It is not about the size of the engagement; it’s the depth of the engagement,” Ebenezer says.

“We’re not here to tell clients how to run their business, but to facilitate and make sure their outsourcing experience is the best possible.”

While most of its clients come from North America and Europe, Assurant aims to grow its revenues from Asia to 30 per cent of the business from the current 10 per cent. It eyes Japan and China as growth markets, aspiring to work with local partners with similar flexibility and values – having the client’s best interests in mind and the well-being of its employees and communities at the heart.

“The biggest opportunities will come from organisations that use a traditional outsourcing model, but are looking beyond cost savings; they’ll be raising quality, taking more control and building their brand,” Ebenezer says.

“We are ready to serve them – and we look forward to soon becoming the back office to the world.”