A holistic environment to execute your TEM Strategies

Built to meet the advanced requirements and evolving needs of any size organization, Convergence’s TMP - Telecom Expense Management Platform solution provides an integrated management platform for fixed voice, mobile voice and data and data communications services. TMP brings the best-of-breed third party and Convergence proprietary operational and analytic technologies together to tackle the toughest telecom management challenges.

Convergence’s TMP is accessible through the TEMPOR or TEMPOR Enterprise Portal and provides in the operational web based solutions to manage contracts, invoices, inventory, service orders and flexible operational reporting. Convergence’s proprietary TAP – Telecom Analytics Platform - also available as a standalone solution to MidMarket and Corporate customers - complements the operational platform with invoice integration technology and advanced Data Warehousing and Business Intelligence, providing Intelligent Analytics to drive TEM insight and performance.

TEMPOR and TEMPOR Enterprise provide extensive portal functions such as a secure enterprise portal environment, SharePoint Integration, dynamic web publishing, collaborative and social networking features and mashups and over 60 other productivity-enhancing functions that allow to customize the TEM work environment to the preferences of any size business to maximize productivity and savings.

Rivermine Clarity™ - delivers unparalleled visibility into and control over telecom spend through packaged dashboards, reports, and drill-down analytics.

Convergence BillIntelligence – ntegrates, normalizes, maps, translates telecom invoices from any operator in any language or country and produces the Intelligent Bill, a standard telecom invoice which easily integrates with Rivermine and/or Convergence’s TEMExpert Analytic and third party solutions.

Convergence Analytic TEM Software

TEMExpert: an operator-grade Business Intelligence solution providing high performance reports, OLAP analytics, ad-hoc query and analysis, statistical analysis and data mining, alerts and information broadcasting.TEMAuditor Workbench: supports telecom analysts in invoice validation and optimization assignments prior to the deployment of a TEM solution and during recurring deep optimization processes.TEMIntegrator: allows import and/or integration of electronic bills and prototyping for new electronic bills, prior to support in the BillIntelligence supported invoice library.TEMValidator: allows validation of invoices against applicable rate plans, inventory and contracts.TEMOptimizer: allows optimization of services within the applicable rate plans, inventory and current user profiles.TEMSimulator: allows simulation of rate plans, including What-If analysis

Convergence TMP supports TEM initiatives for any size organization. MidMarket and Corporate TEM initiatives may rely on TEMPOR and access to the Convergence Analytic Platform to execute their TEM strategies, while Large and Global organizations rely on TEMPOR Enterprise, providing both operational and analytic TEM functions.

Holistic

TMP allows you to manage invoices, contracts, usage, cost allocation, provisioning, inventory, reporting and advanced analytics for fixed voice, mobile voice and data and data communications services from one platform, seamlessly integrated with the software you already use for other business functions.

Modular

TMP allows you to implement and grow your TEM solution according to your specific and evolving needs. Make your selection of the appropriate modules for your business and add new ones as the scope of your TEM initiative expands.

Integrated

TMP allows for easy integration with other technologies and applications. TMP provides in automation and synchronization of data exchange between telecom operator delivered data messages as well as with HR, Accounting and Asset Management software, eliminating duplicate data entry. Integrations include SAP, Oracle Financials, JD Edwards, PeopleSoft, Lawson, Microsoft and other applications.

Flexible deployment optionsTMP gives you the flexibility to deploy the software in the way that works best for your organization, depending your size and preferences:

On-premise: you deploy and manage the solution on-site or Convergence manages it remotely.

On-demand: Convergence provides all the power of the solution in a hosted environment.

Hybrid: Asset database resides on-premise for security while other portions of the solution are hosted for convenience.

Migration: Flexibility to start hosted and migrate to on-premise over time to save long-term costs.

Offered as a hosted, software licensed, or outsourced solution; choose the method that best fits your IT environment. No matter which option you prefer, all three guarantee total visibility into your complete telecom lifecycle to reduce costs and optimize TEM management processes.

Fully supported with in-sourced and outsourced services

TMP users can rely on Convergence’s portfolio of in-sourced and outsourced TEMCare managed services and TEM Solutions Professional Services to leverage experience from Europe’s most experienced TEM team of Telecom TEM professionals to maximize their TEM savings and streamline their telecom management processes.

Contact us to learn more about the Convergence TMP – Telecom Management Platform or pan for a demo.

Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.