Examines non-monetary incentives as tangible and intangible means of motivating employees. States that non-monetary incentives may encourage employees to achieve personal and organizational goals more readily, effectively and efficiently. Contends that individual behaviour is goal-directed and where needs and expectations are not satisfied performance is adversely affected. Examines how non-monetary incentives used to satisfy individuals needs may lead to increased productivity. Contributory factors include recognition of cultural differences, lack of bureaucratic pathologies and employee feedback. Concludes by citing success stories and summarizing the non-monetary incentives that may lead to increased productivity.....read more