All replies

Might be a fluke. If possible I'd get online with TMobile in Facebook or Twitter and have them reset your voicemail and try again while you have them in chat. Or if you can call T-Mobile from another phone while you set it up that would work too.

Hey there! It might take a little time for the new number to be established in the voicemail system so that you can activate it and set up a greeting. Have you had a chance to try again this morning now that some time has passed? How are things going for you?

Yeah, at this point, I think that's a good route to go -- I wouldn't have expected it to take a week! Please keep us posted on how things go, we may just need to add the feature to the account appropriately and provision it on the back end. If that's the case, I'm sorry that was missed!