How Cleveland Clinic uses telehealth and data to introduce new dimensions of care

“If we really want to make a difference in our patients’ lives, providers must incorporate into their thinking how to use telemedicine and remote care. We can’t just keep building hospitals; it isn’t sustainable.”

Cleveland Clinic: ranked number 2 Best Hospitals in the USA. Seeing more than 7 million patients per year. It’s a nonprofit, multi-specialty academic medical center that integrates clinical and hospital care with research and education. At Cleveland Clinic, more than 3,500 physicians and researchers represent 120 medical specialties and subspecialties, 1,400 beds on Cleveland Clinic main campus and 4,435 beds system-wide, with healthcare facilities in Ohio, Florida, Nevada, Toronto, Abu Dhabi, and soon London. By setting standards, collecting data and analyzing results, Cleveland Clinic puts patients first through improved outcomes and better service, providing a healthier future for all.

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As the Senior Director for Distance Health at the Cleveland Clinic, Matt leads a department that develops and manages the Cleveland Clinic’s telemedicine initiatives; creating technology solutions to expand the reach and improve the efficiency of healthcare. In this role he has led the inception and adoption of virtual visits and remote monitoring programs. From selecting vendors, managing clinical operations online, training and implementation for the use of distance health technology across the Enterprise; the Cleveland Clinic has committed to a digitalization strategy to bring healthcare into the future wherever it is clinically appropriate.
Cleveland Clinic is responding to patients’ needs for better care, greater convenience and improved access to the services and had integrated its telehealth service with its patients Electronic Medical Record (EMR).

Cleveland Clinic has introduced successfully telehealth across 40 different departments and many different types of care. From urgent care, specialty follow-up care to remote second opinions. From post-operative care, home care to shared medical appointments and coaching. As well: digital transfer of images from multiple vendor sources into a patient’s EMR and subsequent access from any point of care. They recently began a chronic care and remote patient monitoring pilot: tracking data from remote monitoring devices at home. That data was integrated with Cleveland Clinic’s telehealth platform. Providers could then view these vital signs, such as blood pressure, during scheduled virtual visits, to help patients manage their care.

As the benefits of distance health become apparent, Cleveland Clinic is working to find new ways to exploit relevant technologies. Among the efforts underway:

Integrating data from patient’s apps into the patient’s Electronic Medical Record

Developing an aggregator that collects data obtained through various consumer apps into a common format that can be entered in Express Care Online and the patient’s EMR

Matt’s previous roles at the Cleveland Clinic include, business development for international and domestic opportunities, and managing the business operations of a clinical department of neurosurgeons and neurologists focused on the treatment of stroke.
Matt received his degree in engineering from Cornell University. After graduating, he spent eight years as a U.S. Naval Officer for the U.S. Navy’s Nuclear Propulsion Program.

Facts about Cleveland Clinic
One of the World’s Leading Health Care Organizations, seeing more than 7 million patients per year. Based in Cleveland, Ohio, the clinic is a nonprofit, multi-specialty academic medical center that integrates clinical and hospital care with research and education. At Cleveland Clinic, more than 3,500 physicians and researchers represent 120 medical specialties and subspecialties, 1,400 beds on Cleveland Clinic main campus and 4,435 beds system-wide, with healthcare facilities in Ohio, Florida, Nevada, Toronto, Abu Dhabi, and soon London. By setting standards, collecting data and analyzing results, Cleveland Clinic puts patients first through improved outcomes and better service, providing a healthier future for all. Cleveland Clinic has garnered many notable awards and recognitions. The most recent U.S. News & World Report’s list of Best Hospitals ranked Cleveland Clinic number 2 in the USA.

Being pragmatic and focused; avoiding trends and delivering true informational value is becoming more and more difficult in the rapid-fire world of healthcare analytics. There are so many things to focus on, and so much potential value but the reality is that our day-to-day gets bogged down in hardware issues and discrepancies in data. In this session we will discuss:

The methods for how to stay truly data-driven

Identify the top three things you can do as soon as you leave the session to make your program move forward

Governance in the age of big data and faster insights

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Laura Madsen MS, Healthcare BI guru and author of the best-sellers: Healthcare Business Intelligence and Data Driven Healthcare: How data and analytics are transforming the industry. Director Enterprise Analytics, Children’s Hospitals and Clinics of Minnesota, USA.
Children’s Hospitals and Clinics of Minnesota is one of the largest freestanding pediatric health systems in the United States—with two hospitals, 12 primary care clinics, 6 rehabilitation and 9 specialty care sites, An award-winning health system, regularly ranked by U.S. News & World Report as a top children’s hospital.