The hotel was a little run down, the wifi didn't really work, the breakfast was fair, and the coffee was like drinking hot water. The room looked old and there was a lot of chipping paint. Also, the toilet paper holder was falling off the wall.

There were flying bugs in our bathroom. We requested a roll away bed the night we checked in, asked for it 3-4 times next day. Finally, they said they didn't have one, gave our $10.00 back, so we purchased adjoining room. When my neice got there and we went in, walls, bed, bathroom, all covered with flying bugs. I suppose it was manager came , said they had never had a bug problem, but we had moved furniture in our room, to try to fit a roll away bed and there was a bug trap with all kinds of bugs. Worst experience ever. All their rooms need examined!!!!

I arrived a couple of minutes before my check in, and everything was ready. Breakfast was good and room was super clean. During my check out Betsy and Mike were nice and very helpful. Thank you guys, you rock!!!

I can see bugs in the room, and the coffee pot is not working. when I asked replace the coffee pot, the manager just told me that there is no extra back up :( I insists that I need one, she just went to a unoccupied room to replace mine?!

I was in a suite and when I ordered it, the listing said couch, and fireplace. There was no couch, and the fireplace did not work. The staff said there was a gas leak that weak and that was why it wasnt working. The room was ok.

We telephoned several days prior to our arrival to verify our reservation & was advised the motel had over-booked and they were moving us to another motel, so this was my only experience with this motel.

My family and I wanted a cheap hotel just for 2 nights, but didn't want to sacrifice comfort. Boy were we impressed. We booked a King Size bed with a couch, but received a King and Queen size bed!!! AWESOME!! The beds were so comfortable, I kept telling my husband that we need a bed just like that one. We were very pleased with everything and had a wonderful. Thank you

We have stayed at the Grands Inns for severals years and this is the worst we have seen it.The floors were dirty,cobwebs were all over the room, no hot water to take a shower,no towels,I ask for them and they said they had to come from across the street they did not have any right now.The light over the vanity was out they did not have any to replace it.I was very disappointed.

Room, Accessible, Non Smoking

Guest reviews for Days Inn & Suites Pigeon Forge

suppose to have room with king bed only queen bed.

we were suppose to have king bed only had queen. Did not vacuum room like it should have been. Someone before us left a hair tie and it was never picked up our entire time.

By Dennis, from Lee County on Jul 8, 2017

Review commentRitu, Guest Relations Manager responded on Jul 11, 2017

Thanks for staying with us at Days Inn & Suites Pigeon Forge. We're glad to know you were pleased with our central location. We have 2 bed types, room with one king bed and room with 2 full beds, available at the facility. We're sorry if you thought it was a mix up but the travel website carries details of the bed type available and booked. We apologize for the negligence in vacuuming the room. We will share your feedback with our housekeeping staff to make them aware. Hope this will not keep you from coming back to us. Many thanks for giving us a chance to be a part of your vacation to the Smokies and we look forward to seeing you again soon.

1

listened to orbitz...price too high

Everyone

bad service. stayed 2 nights, maids didn't clean our room until 6pm

By wesley, from Elizabethton,TN on Jul 5, 2017

Review commentRitu, Guest Relations Manager responded on Jul 10, 2017

We thank you for taking time out to write about your experience with us. Our endeavor is to provide a comfortable and enjoyable stay but sometimes we fall short. We apologize for the inconvenience you had during your stay. What you experienced is not our standard. There was definitely a miss. Usually our housekeeping team leaves by 4 pm since they begin early but we'll share your feedback with them to ensure it is not repeated. We understand your experience was not pleasant but please consider giving us another chance to make good. We look forward to seeing you again.

2

okay hotel

Everyone

The hotel was a little run down, the wifi didn't really work, the breakfast was fair, and the coffee was like drinking hot water. The room looked old and there was a lot of chipping paint. Also, the toilet paper holder was falling off the wall.

By Seth, from Hebron, KY on Jun 5, 2017

Review commentRitu, Guest Relations Manager responded on Jun 21, 2017

We're sorry to know your stay experience with us was not pleasant and we sincerely apologize for the inconvenience you had. Your feedback is valuable to us and we've been updating our property continually to improve the stay experience. Our endeavor is to make each stay comfortable and enjoyable but some times we fall short. We hope you'll consider giving us another chance and will return in the near future to enjoy a better and updated facility.

3

great for the price

Everyone

Great location friendly staff. My only complaint was the Wi-Fi didn't work very good and there was no pool.

By guitarrodney, from Summerville Ga on May 25, 2017

Review commentRitu, Guest Relations Manager responded on May 30, 2017

We're happy to know we were able to meet your stay expectations except the WiFi services. We're sorry if you had difficulties with it. We have a tent card in each room that carries a 24-hr guest technical support number for any connection related problems. They resolve any internet issue, general or device specific, for a better uninterrupted connection. We're also working on getting a pool on the property for all our lovely guests, like you and, if approved, the ground work on it should commence shortly. We hope this will not keep you from coming back to us again in the near future. We look forward to seeing you again soon.

4

Everyone

was very nice and room clean very nice had great time

By bernadine, from kentucky on Dec 29, 2016

Review commentRitu, Guest Relations Manager responded on Mar 27, 2017

Thanks for staying with us at Days Inn & Suites Pigeon Forge. We're so happy to know you had a wonderful stay. Appreciate you taking out time to leave us a nice review. Many thanks for mentioning our staff's hospitality, complimentary breakfast spread and room cleanliness. It was our pleasure to serve you. Many thanks for choosing us during your recent visit. We look forward to seeing you again soon.

4

inn in the middle of the strip

Everyone

For what you pay for, it's worth the stay! Rooms have been updated and were super clean. Management was accommodating and informative.

By SB on Aug 8, 2016

Review commentRitu, Guest Relations Manager responded on Aug 30, 2016

Thanks for staying with us at Days Inn & Suites Pigeon Forge. We're so happy to know we were able to make your stay worth it. Our central location is one of the many features loved by most of our guests. Appreciate your mention about our in-room updates and cleanliness in the rooms. Our staff is always happy to assist you. We're happy to see we delivered good value for your stay. Thanks for choosing us and we look forward to serving you again soon.

1

bad experience

Everyone

There were flying bugs in our bathroom. We requested a roll away bed the night we checked in, asked for it 3-4 times next day. Finally, they said they didn't have one, gave our $10.00 back, so we purchased adjoining room. When my neice got there and we went in, walls, bed, bathroom, all covered with flying bugs. I suppose it was manager came , said they had never had a bug problem, but we had moved furniture in our room, to try to fit a roll away bed and there was a bug trap with all kinds of bugs. Worst experience ever. All their rooms need examined!!!!

By Annie, from WV on Apr 6, 2016

Review commentBetsy responded on Apr 27, 2016

We would like to thank you for staying with us during your recent trip to Pigeon Forge. I also want to thank you for you feedback and letting us know in what areas we can improve. I apologize we didn't have a rollaway bed when you checked in and also for the bugs you saw in your room. We had our pest control person come in and take care of that. We appreciate you letting us know and are very sorry you had a bad experience. I will make all necessary improvements for this not to happen again. Many thanks and we hope this doesn't keep you from returning in the future as this is not our standard.

5

nice hotel close to everything

Everyone

I arrived a couple of minutes before my check in, and everything was ready. Breakfast was good and room was super clean. During my check out Betsy and Mike were nice and very helpful. Thank you guys, you rock!!!

By Limarie , from SC on Apr 3, 2016

Review commentBetsy responded on May 3, 2016

Thank you very much for staying with us here at Days Inn and Suites. We appreciate the five star review very much and are very happy you enjoyed the breakfast and the cleanliness of the room. Mike and I would like to thank you for pointing us out. We really appreciate it and hope you come see us again.

3

o.k hotel

Everyone

Nice hotel but what you pay for it what you get...it was comfortable but the breakfast was just flat only the waffles was good. Rooms were comfortable the staff was very nice

By Jo, from West Palm Beach, Florida on Apr 3, 2016

Review commentBetsy responded on May 3, 2016

Thank you for staying with us on your recent trip to Pigeon Forge. We appreciate you leaving us feedback regarding your stay and pointing out the staff and our comfortable rooms. We are sorry the breakfast wasn't what you expected and we will address this issue. We hope you will return in the future. Many thanks

4

blackfriday trip

GetawayWithFriends

Was nice what my friend and I needed.
We just needed the room to sleep and hold some gifts :)

By Terrah C. on Nov 10, 2015

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