If you need to return any item to us, please send it back to us within 14 days of receipt of the order (unless faulty).

Where a product has been personalised for you, unless faulty, we're unable to refund or offer an exchange.

It's important that any items returned to us, unless faulty, are returned in a re-saleable condition. We would like this to mean that you've kept all original packaging and labels, and that it's unused.

We would recommend that you return your items via registered post (you will need to pay for delivery which is non-refundable unless faulty).

Using these fabulous poles whilst trekking in Alaska.Slipped on some very greasy duck boards and but for my poles I could have sustained a significant injury to one of my forearms. One pole snapped but not before steadying my fall and allwoing me to descend gracefully.