CloudApp

CloudApp allows you to share images, links, music, videos and files. It provides you with a short link automatically copied to your clipboard that you can use to share your upload with co-workers and friends.

The fact that is an one stop shop for several steps that it would normally take to put together a tutorial file or tool. I can create up to 1 minute explanations on video with annotations and even emojis... Plus, I don't have to worry about making the animation for the gif, hosting it or nothing else, I just copy the link and that gif is on my e-mail before I know it. Love the gifs.
I also can save any screengrab and it makes them searchable, which is very helpful as I'm normally one to screenshot things for later but then I never find them or remember what I saved. This tool just organized every loose thought for me.
The analytics have been particularly useful as well, to make sure when our users got their information and if they are following up or not.

Cons

Could use folders for even more organization. Plus, if I have to download all my files at once I would have to go one by one vs. having an option to just bulk download everything I have saved in CloudApp-That's a con for me, but it's not a big deal anyway.

Quick, easy, neat, I feel like a pro!

I can quickly get my thoughts across to customers and team members. It's simple and fast. I really couldn't go a day without it.

Pros

It's quick to load and the fact that the link absorbs into the clipboard is SO easy and fast.
There are multiple ways to use it - downloads, webcam vids, screenshare vids with voice, GIFs of screen, images, annotations. Really - there are SO many ways to up your game in social and customer care by using CloudApp.

Cons

Small screenshots don't always come out readable without clicking on them and waiting to see what it is.
The head of the arrow in the Annotations is super huge and I often have to find workarounds when I'd really like to use it. It would be cool to shrink it width-wise along with length-wise.
I wish you could copy/paste annotation components (arrows that you've sized a certain way, text, etc.) Click on the element, ctrl+c, ctrl+v
I wish there was a solid box in annotations that you could add. There's an outline, but not a solid box or circle that I've discovered.

CloudApp saves me time and allows me to communicate much more effective. It's a game changer!

Reviewed 2nd of May by Kristi Thompson

02/05/2017

Industry: Computer Software

Company size: 51-200

Time saving and clearer communication

Pros

CloudApp has every feature I need as a customer support professional. I can share gifs, annoted images, and screencasts quickly and easily, which saves me time typing, and reduces confusion for the customers I email. Also, their customer support team is always very speedy, helpful, and responsive. I couldn't be happier! It's so valuable. It's hard to imagine doing customer support without it.

Cons

It would occasionally be handy to have the option to save a screenshot to my desktop instead of the cloud sometimes.