Auto

Important Notice

As of February 28, 2014, we have sold our CAA Car Care Centre in Peterborough to 4 Aces Auto Centre Ltd., owned and operated by Darryl Breadner. Darryl was the former owner of the facility prior to selling it to CAA in 2008 and managed the Peterborough Car Care Centre.

As of February 3, 2014, 12 CAA Car Care Centres in South Central Ontario (with the exception of Peterborough) have been sold to Driven Brands. These locations have operated as Meineke Car Care Centres beginning February 4, 2014. Meineke has over 900 centres throughout Canada and the United States that service approximately three million vehicles a year.

CAA is confident that Meineke and 4 Aces Auto Centre Ltd. will continue to offer the level of quality service our customers have come to expect.

These new owners will honour all current, active warranties on parts and labour, as well as tire storage agreements and valid coupons. CAA Dollars® earned at Car Care Centres are tied to membership accounts, and as such are not affected by the sale.

All vehicle repair and maintenance records will remain at the former CAA Car Care Centre location where customers last serviced their vehicles. This will allow the new owners to provide uninterrupted services. All personal information will be treated in accordance with the new owners’ Privacy Policies and the practices of their respective businesses.

The sale of the Car Care Centres will enable CAA to remain focused on the products and services our Members value most, namely Roadside Assistance, Travel and Insurance.

We would like to take this opportunity to thank our customers for trusting CAA with their vehicle repair and maintenance needs. We sincerely appreciate your loyalty and patronage. Additional information about this transition can be found below.

Q:

What happened to my local CAA Car Care Centre?

A:

On February 3, 2014, we sold 12 of our 13 Car Care Centres in South Central Ontario (exception: Peterborough) to Meineke, who began operation on February 4, 2014. On February 28, 2014, we sold our CAA Car Care Centre in Peterborough to 4 Aces Auto Centre Ltd., owned and operated by Darryl Breadner, which will be open for business beginning March 3, 2014.

Q:

Why did you sell the Car Care Centres?

A:

We have exited the automotive repair business in order to focus our efforts on the products and services our Members value most, namely Roadside Assistance, Travel and Insurance.

Q:

I’ve been bringing my vehicle(s) to a location. What do I do now?

A:

You can continue bringing your vehicle to the same location to be serviced by the new owner(s), who will honour all current, active warranties on parts and labour as well as tire storage agreements and valid coupons. Some conditions may apply.

Q:

What happens to my CAA Dollars now that the CAA Car Care Centres have been sold?

A:

CAA Dollars are applied to your CAA membership file when you earn them. They are valid as long as your CAA membership is valid.

If you would like to continue earning CAA Dollars for automotive service, we recommend you bring your vehicle to a CAA Approved Automotive Repair Service (AARS) location. To find an AARS location near you, visit www.caasco.com/aars.

Q:

I recently had work done on my vehicle and received a warranty on the work for 1 year/20,000 km on labour? What happens now?

A:

All valid warranties issued by CAA Car Care Centres will still be honoured by the new owners at the former locations.

Q:

I’ve recently had work done on my vehicle and have a lifetime warranty on my brake pads, brake shoes, muffler, shocks and/or struts. What happens now?

A:

All valid warranties issued by CAA Car Care Centres will still be honoured by the new owners at the former locations.

Q:

I have stored my tires at a Car Care Centre; what do I do?

A:

You have two options available to you:

You can continue having your tires stored at the same locations for the remainder of the 6-month period at no extra cost to you. We recommend you contact the facility your tires are stored at to confirm; or,

Arrange to have your tires picked up from the location where they are stored and you will receive a pro-rated refund.

Q:

Will the new owners honour outstanding valid offers, coupons or warranties I have with CAA?

A:

The new owners will still honour most valid offers, coupons and warranties issued by CAA. Some limitations may apply; below is a list of what they will honour.

Q:

The CAA Care Care Centre had my information on file. What happens to this information?

A:

Your vehicle repair and maintenance records will remain at the former CAA Car Care Centre location in which you last serviced your vehicle. This will allow the new owners to provide you with uninterrupted services according to your vehicle’s maintenance schedule and repair history. Your personal information will be treated in accordance with the Privacy Policy and practices of the purchaser’s business.

Q:

Where can I obtain more information regarding the sale?

A:

For additional information, you can call 1-800-268-3750 or email us at cats@caasco.ca.

CAA Dollars Terms & ConditionsTo earn and redeem CAA Dollars, you must be a current CAA Member in good standing (CAA membership dues paid in full by membership expiry date). CAA Dollars cannot be converted into currency at any time, and cannot be used to purchase CAA Green Power Batteries, Travel Money products, or to pay any amounts owing on your CAA MasterCard. Do not let your membership lapse or you will forfeit any accumulated CAA Dollars. Your CAA Dollars will be automatically redeemed towards your CAA membership renewal dues.