As with the standard
international trade practice, our obligation (in terms of product
delivery) is completely fulfilled by taking the exact ordered items to the
post office for shipment. The official receipts and tracking numbers
issued by the sending post office serve as the proof of shipment.

We do understand that in certain circumstances you may need help on package tracing. The sections below can guide you through the tracing
(tracking) process.

If your tracking number
is a RR number:

The item will normally
be available in the tracking system within 24 hours after the item has
been accepted by the post office during business days. If the item is
passed to the post office on weekends, it will take slightly longer
for the item to show up in the system. If you want to trace the
packet, please use the link provided by HongkongPost. For your
convenience, the link to the corresponding tracking interface in
English is:

The item will normally
be available in the post office's tracking system within 6 to 12 hours
after the item has been accepted by the post office during business
days. If the item is passed to the post office on weekends, it will
take slightly longer for the item to show up in the system. Once the
item is made available in the tracking system, you can trace the
packet via the link provided by HongkongPost. For your convenience,
the link to the corresponding tracking interface in English is:

If you feel the need to talk
on the phone for tracing your package, please call the Track and Trace
Call centre. This system is owned and operated by HongkongPost. Note that
the Normal Office Hour of the Tracing Office is 9:00 a.m. to 5:00 p.m.
from Mondays to Fridays Hong Kong time excluding Saturday, Sunday and
Public Holidays. To give you a brief idea, Hong Kong and the US West Coast
have a 16-hours time difference.

To call the Hongkong Post Track and Trace Centre:

Call (852) 2921 2222.

The answer system will first
start with a short message in Chinese and then a greeting in English.
Press 2 to select English.

When the choices of
available services are given on the phone, press 4 for mail tracing. Then
follow the instructions provided over the phone.

Shipment Damage
or Loss

We ship our items with due
care. If your ordered product is damaged in transit (physical damage), you
should contact the postal service immediately. When items inside the box
were broken into pieces or are about to get fallen apart, it must be due
to improper handling along the postal process. On the other hand, shipment
loss is really rare. Still, we cannot completely rule out this
possibility.

Below you will find information on how to file complains with the postal
services in the US, the UK and Canada.

In the US, you may
contact your local USPS office (USPS is responsible for all the delivery
works on the US side). Below is the information provided by USPS at
http://www.usps.com/cpim/ftp/pubs/pub201/pub201.htm#H9 :

"Employees of the Postal Service try to provide accurate and efficient
service 100 percent of the time. When we fail in our mission and you need
to speak to someone about it, or if you have a suggestion to improve
service, contact your local post office. If you choose, you may complete a
consumer service card available in your local post office lobby.

You can also contact the Postal Service Consumer Affairs and Claims Office
in your area to help resolve problems or obtain information that your
local postmaster may be unable to provide to you. The telephone number for
your local Consumer Affairs and Claims Office is listed in the telephone
book with other Postal Service telephone numbers.

The Consumer Advocate represents consumers to top management in the Postal
Service. The Consumer Advocate collects and reviews customer satisfaction,
service performance, and problem data. This information is used by the
highest levels of management within the Postal Service to initiate changes
in policies and operating procedures. Inquiries about this function may be
addressed to:

Below is an abstract from http://www.infoplease.com/ipa/A0110467.html:

"How to Complain About a Postal Problem:

When you have a problem with your mail service, complete a Consumer
Service Card which is available from letter carriers and at post offices.
This will help your postmaster respond to your problem. If you wish to
telephone a complaint, a postal employee will fill out the card for you.

The Consumer Advocate represents consumers at the top management level in
the Postal Service. If your postal problems cannot be solved by your local
post office, then write to the Consumer Advocate. His staff stands ready
to serve you.

To provide evidence, please if possible take a picture of the physically
damaged parts and the box. These are evidence to show how improper the
handling process was done by the postal service.

In the UK, please
contact Royal Mail local office (RM is responsible for all the delivery
works on the UK side). Royal Mail does have a web interface for filing
complain. To file a complain via the internet: visit http://www.royalmail.com/
and search for the term "complaint". You should see a result with the
following abstract: "Is your complaint about something other than a mail
item or a transaction at a Post Office branch? We will make every effort
to resolve your enquiry or complaint as soon as possible, however please
allow up to 10 working days for a response" . Click on that entry and you
will be forwarded to the web interface for filing the complain.

To provide evidence, please if possible take a picture of the physically
damaged parts and the box. These are evidence to show how improper the
handling process was done by the postal service.

In Canada, please
contact Canada Post (CP is responsible for all the delivery works in
Canada). To file a complain with CP, please use this link: http://www.canadapost.ca/business/corporate/about/contact_us/ombudsman-e.asp

To provide evidence, please if possible take a picture of the physically
damaged parts and the box. These are evidence to show how improper the
handling process was done by the postal service.

Insurance

Insurance coverage is
mandatory whenever allowed and is FREE for MOST wholesale shipments (we
pay the cost). Note that:

Shipping with insurance
require special packaging and special posting location - an additional
1-day delay may occur from time to time.

The insurance is issued by
HongkongPost - you are the beneficiary. In case of the need to claim, you
should directly file all the required information to HongkongPost. We will
provide you with all the necessary information needed.

In general, you must file a
claim immediately when the contents of an article are damaged or missing.

What you will need for
insurance claiming include:

Evidence of Insurance - let
us know and we will immediately send you the hard copy of the insurance
receipt.

Evidence of Value - again,
let us know and we will immediately send you the invoice that shows the
value of the article when it was mailed. Note that we are not allowed to
overstate this value.

Proof of Damage or Loss - if
the article was damaged or if some or all of the contents were missing,
you need to have the article, box, wrapper, and all packing materials
intact. A damage report must be filed with your local delivery post office
immediately.

If the article was lost,
have any of the following proof handy:

A signed letter or statement
from the addressee stating that the addressee did not receive the article.

A signed statement from the
addressee's Post Office indicating that a delivery record is not on file.

Special notes:

Based on what we were told,
damage recovery can sometimes be very restrictive due to difficulties in
establishing the exact cause of damage. The extent of recovery available
is at the discretion of the post office's insurance facility, although we
will do our best to fight for the best possible compensation.

The insurance facility is
provided by HongkongPost. As with most insurance types, the extent of
coverage you can obtain is subject to in-depth assessment by HongkongPost,
not by us. The Hong Kong Postal Service will work together with the post
office on the customer's side to perform in-depth investigation into every
single insurance claim case. If you have concerns on the assessment
outcome, please communicate directly with HongkongPost's Claim division.
They can be reached at (852) 2921 2560 or 2921 2211.

Copyright 2013. The AirsoftPRESS. All rights reserved. AirsoftPRESS (TM) and MechboxPRO (TM) are the trademarks we use to market our airsoft publications worldwide. Airsoftpress.com has been online since 28 Jan 2005. Mechboxpro.com has been online since 11 Aug 2004. Designated trademarks and brands are
the property of their respective owners.