Returns/Warranty

If you believe that your Travelite Pillow or Pillowcase has a defect in materials or workmanship, please contact us at info@quixotedesign.com.
Please include proof of purchase and obtain a Return Authorization Number from our customer service department in order for the product to be inspected for warranty.

Travelite Pillow - Limited Warranty

We warranty all Travelite Pillows and Pillowcases to be free of defects in material and workmanship for a period of one year from date of purchase. If we find a Travelite Pillow or Pillowcase defective, the company’s liability shall be limited to repair or replacement of the defective Travelite Pillow or Pillowcases at our discretion.
This Travelite Pillow or Pillowcase warranty is subject to the following limitations and conditions in addition to any imposed by applicable law:
The warranty applies only to our products purchased from an Authorized Dealer and is valid for, and enforceable by, the original purchaser only.
All products returned to us for warranty inspection must receive prior return authorization, which can be done through an Authorized Dealer.
The original purchase receipt from an Authorized Dealer must accompany all warranty claims. The purchase receipt must clearly identify the Dealer.
This warranty shall not apply to the following:
Damage caused by misuse, abuse, or neglect.
Damage caused by anything other than defects in materials and workmanship.
Normal wear and tear of product.

Repaired or replaced Quixote Travelite products are covered for the remainder of the original warranty period only.
The forgoing warranty is given in lieu of all other warranties, expressed and implied, including but not limited to warranties of merchantability and fitness for a particular purpose, and is the sole warranty given by the company. In no event will the company be liable for any direct, indirect, special, consequential, exemplary or incidental DAMAGES or for loss or injury to person or property, resulting from the manufacture, sale and /or use of the product. The foregoing limitations AND EXCLUSIONS MAY NOT APPLY UNDER THE LAWS OF CERTAIN JURISDICTIONS. THE FOREGOING GIVES YOU CERTAIN LEGAL RIGHTS, WHICH MAY BE IN ADDITION TO OTHER RIGHTS AVAILABLE IN YOUR JURISDICTION.

Do not dry clean, bleach, iron or steam Travelite Pillows. When you are not traveling, it’s important to store your Travelite Pillow in a dry area or in a cotton pillowcase, allowing it to breathe. Please note that leaving Travelite Pillows in something that doesn’t breathe like a plastic bag or waterproof stuff sack runs the risk of trapping moisture that can lead to mildew.