Yuyan (Fiona) Mao

Source: https://chatbotsmagazine.com/chatbot-the-next-big-thing-512b292303a4 What is a Chatbot? A chatbot is an AI-powered bot as an add-on feature for your web and in-app messaging experience. It will automatically respond to support tickets...

What is Customer Onboarding? Customer onboarding, typically possessed by the Customer Success team, consists of all activities involved in proactively guiding a new customer through your product or service....