Floriana Micieli

Work History

Apr 2015Present

Customer Care Inbound Operator for Enel Energia

Comdata group

Customer care inbound for Enel, multi-national power company and a leading integrated player in the world’s power and gas markets. As operator I've the task to give daily support to our customers with informations, technical support and management their contracts.

Nov 2011Apr 2015

Team Leader for Vodafone Outbound

Infocontact s.r.l.

Team leader of the team located in Rende(CS) Italy focused in the activation of new home ADSL contract and mobile promotions for private customers. I've done activities of:

Coordinator of a selling team

Trainer for the employees, in the classroom and on the job

Flows and selling practices optimizier thanks to the session training done inside the head quarter of Vodafone Italy

Activities analyzer for prioritize the tasks to do

Daily collaboration with Business people like Key Account Vodafone

Human resources management

Education

Sep 2006May 2014

Political Science and International Relationship

UNICAL -Università della Calabria

Sep 2001Jun 2006

A levels License

Liceo Scorza (CS) Italy

Skills

Personal Skill

Personal Skill

Maintain effective relationships with service colleagues, key stakeholders, contractors, hard to reach groups, the wider community and other organisations to ensure the effective delivery of customer services.