Blog

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst looking at what service providers can do to improve this key customer touchpoint...

Blog

Retaining customers in a world of choice is challenging and complex. Customers have increasing expectations and competing on price alone is often no longer enough to entice many customers. Here, we examine if business ethics has a key role to play...

Blog

In our latest blog, Chris Cullen - head of sales and marketing - drops in to look at how technology is changing the customer service landscape and why the value of the human touch should not be underestimated...

Blog

Delivering great customer service can help your business stand out from the crowd. Here, Echo's Chris Cullen explores five aspects of creating the right customer service strategy - one that truly adds value...

Blog

Chris Cullen, head of sales and marketing, drops in to discuss the non-household and possible household water market reforms and identifies steps water companies can take to stay ahead of the competition...

Blog

Whilst channel choice is important, and is being embraced by companies and customers alike, it’s the customer experience that really matters. Here, Echo's Chris Cullen discusses the importance of the human touch, and why people continue to make the real difference when it comes to customer experience...