Comcast Customers Can Now Pay Their Bill At Over 7,700 7-Eleven Stores

Aug 03, 2016

Mobile

Comcast Customers Can Now Pay Their Bill At Over 7,700 7-Eleven Stores

Bill Pay just got a little easier for the millions of Comcast customers who prefer to pay with cash.

Comcast announces a new payment option for customers who prefer to pay their TV, Internet or phone bills with cash. Through a partnership with PayNearMe, Comcast has launched a new feature on the XFINITY My Account app which enables customers to pay their bills using cash at more than 7,700 participating 7-Eleven stores. Combined with the more than 500 XFINITY stores, Comcast customers will have access to over 8,000 cash payment locations across the country.

With most 7-Eleven stores open 24 hours a day, seven days a week, cash-paying customers now have an around-the-clock option to pay their bills close to home. A list of participating 7-Eleven stores can be found here.

"Improving the customer experience is our top priority, which is why we’re giving customers more options when it comes to interacting with us," said Mark Allen, Vice President, Strategy & Development, Customer Service, Comcast Cable. "About five percent of our customers prefer to pay their bills in cash each month. This new partnership gives those customers a payment option that is convenient and simple."

Here’s how it works:

Go to the ‘Pay Bill’ section of the XFINITY My Account app and select the new ‘Cash via PayNearMe’ option.

Choose the amount you want to pay and follow the instructions provided by PayNearMe until you receive a barcode.

Head to a nearby participating 7-Eleven store, scan the barcode on your phone and pay the amount you selected. There is a $1.25 PayNearMe convenience fee per transaction.

7-Eleven will provide you with a paper receipt and you will receive a digital receipt on your phone confirming the payment amount. The payment will post to your account within 48 business hours.

These partnerships are part of Comcast’s multi-year commitment to transform its customer service and customer experience. This effort includes, among other initiatives: hiring 5,500 new customer service employees, redesigning all retail stores, simplifying billing processes and innovating with new technology, such as the XFINITY My Account app. To date, Comcast has announced the opening of five new call centers which will house thousands of new employees, redesigned 177 stores and is getting to customers faster during tech appointments with on-time arrivals reaching 98.7 percent.

For more information about our partnerships and other customer experience improvements, please visit xfinity.com/experience.