Terms and Conditions

Please read the following important terms and conditions before you buy anything on our site

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund

Please note that if you break the plastic seal or order bespoke goods that we make or order from our suppliers to your specification that are not stock items then you will not be able to cancel your order..

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

up to 30 days: if your goods are faulty, then you can get a refund

up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

your legal rights and responsibilities

our legal rights and responsibilities, and

certain key information required by law

In this contract:

We, us or our means Opie Oils Limited, and

You or your means the person using our site to buy goods from us

If you don't understand any of this contract and want to talk to us about it, please contact us by:

The details of this contract will not be filed with any relevant authority by us.

Introduction

If you buy goods on our site you agree to be legally bound by this contract.

You confirm that you are buying goods from our site for non-business reasons as a consumer. If you are purchasing in the course of business and you are not a consumer then the provisions relating to consumers (including the right to cancel in clause 4) do not apply to you.

This contract is only available in English. No other languages will apply to this contract.

When buying any goods you also agree to be legally bound by:

our website terms and conditions and any documents referred to in them;

specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

All these documents form part of this contract as though set out in full here.

Information we give you

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

review the full contents of the checkout page;

read the acknowledgement email (see clause 3.2.1); or

contact us using the contact details at the top of this page.

The key information we give you by law forms part of this contract (as though it is set out in full here).

If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Ordering goods from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by following the instructions. Please read and check your order carefully and in particular that it is the correct part fitment or application before submitting it.

When you place your order at the end of the online checkout process when you click on the ‘pay now’ button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted

We may contact you to say that we do not accept your order. This is typically for the following reasons:

the goods are unavailable;

we cannot authorise your payment;

you are not allowed to buy the goods from us;

we are not allowed to sell the goods to you;

you have ordered too many goods; or

there has been a mistake on the pricing or description of the goods.

We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

a legally binding contract will be in place between you and us; and

subject to payment, we will dispatch the goods to you.

If you are under the age of 18 you may not buy any goods from the site.

Right to cancel this contract

You have the right to cancel this contract within 14 days without giving any reason apart from if you: (i) break the sealed bag (if any) in which the goods are contained; or (ii) are ordering bespoke goods that are being prepared to your specification by us or our suppliers that are not stock items then you do not have the right to cancel.

If you are buying stock goods and you do not open the box or just open the box (which enables you to inspect the goods) but do not break the sealed plastic (if any) then you still have the right to cancel.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

14 days after the day we received back from you any goods supplied, or

(if earlier) 14 days after the day you provide evidence that you have returned the goods, or

if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received goods:

you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

you will have to bear the direct cost of returning the goods which will be approximately the amount set out as carriage in our invoice to you.

you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Delivery

We use Royal Mail or Fedex (or may use other third party agents from time to time) to deliver our goods. If you want to see your delivery options, visit our destinations and prices webpage or call us before you place your order.

The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 3.2.3) and you may obtain further detail via the courier if a courier is used from the courier tracking number.

If something happens which:

is outside of our control, and

affects the estimated date of delivery

we will let you have a revised estimated date for delivery of the goods.

Delivery of the goods will take place when we deliver them to the address that you gave to us.

Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

let you know

cancel your order, and

give you a refund

If nobody is available to take delivery, please contact us using the contact details at the top of this page.

You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

We do make deliveries to addresses outside of the UK but in each instance you are responsible for compliance with local legislation and that it is legal to import the goods into your country and you are responsible for any customs, sales or other taxes. If you cannot find details as to delivery charges on our destinations and prices webpage then please call us.

We may deliver your goods in installments, if so we will contact you (clause 3.4).

Payment

We accept credit cards and debit cards for payment and via Paypal. We do not accept cash.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an outsourced encrypted secure payment mechanism (Sage Pay or PayPal). However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give to Sage Pay or PayPal. We do not have access to or store your financial/payment details.

Your credit card or debit card will be charged at the point of order as advance payment but refunded immediately if we do not confirm the acceptance of your order.

All payments by credit card or debit card need to be authorised by the relevant card issuer.

If your payment is not received by us and you have already received the goods, you:

must pay for such goods within 30 days, or

must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us

If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.

The price of the goods:

is in pounds sterling (£)(GBP)

includes VAT at the applicable rate

does not include the cost of delivering the goods (if you want delivery options and costs, visit our webpage or call us before you place your order);

Nature of the goods

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

are of satisfactory quality

are fit for purpose

match the description, sample or model, and

are installed properly (if we install any goods)

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

While we try to make sure that:

all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1 % in such weights, sizes and measurements in the oil containers; and

the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

Any goods sold:

at discount prices;

as remnants; or

as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

If we can't supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

we will let you know if we intend to do this but this may not always be possible

you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for

Faulty goods

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:

Free Expert Advice!

Hundreds of customers contact us on a daily basis to discuss their oil needs and applications prior to purchase. We don’t just sell oils; we know oils and would encourage anyone to contact us to discuss any questions they may have. If you would like an expert recommendation then simply complete our oil recommendation form and one of our resident experts will aim to get your bespoke oil recommendation to you within 24 hours.

What Fits My Car?

Enter basic information about your vehicle and our product lookup will provide you with the correct specification and amount of engine oil together with an OEM Spec & approved oil filter for a full service. Alternatively you can select just the engine oil or a 1 litre top up kit. In the near future this service will be improved so you will be able to source all fluids and essential service parts for your vehicle.

Everyday Driver

Within the automotive industry there is a lot of myths and confusion about certain elements of lubrication, fluids and oil. In order to cover, in detail, some of the most common things that are discussed by Opie Oils Technical Experts we have produced a collection of Technical PDF Downloads, some that Opie have produced and some sourced by experts within the trade that have given consent for us to share.