This may be a bigger part of the problem with keeping new or returning managers rather than them feeling "they cannot compete with experienced managers".

Assume they have an issue or question about something that happened. Even if they may have thought there was an error made and yet it was simply a little known FACT or RULE about the game. They attempt contact through the CSR email or even Sandy or Lee's email to get a resolution or an answer to a question. They get no reply and figure "SCREW this I have better things I could spend my money on even though this game interests me!"

I give for example in Hyborian War 864 the rules say a Navy doesn't need an Invasion Intent to invade a coastal land province. I have a trapped army with too few units to invade (8 are needed; I had 2) and since it's not connected by land I can't get new units to them. I send my Navy to invade and re-connect my army to home. 4 turns in a row I get no Invasion. After 2 turns I email them both (Lee and Sandy) and ask what's up with my Invasions. NO RESPONSE. After the 4th fail I drop the game and ask them if there was an error in the rules and see if I could get some of that $28 refunded. NO ANSWER. On my own I discover Navies do have to Intent to Invade a land province and the rulebook is wrong!!!

If I were a first time player with RSI I'd have NEVER dealt with them again. I would have been a new customer lost who may even bring friends or family to the game. That said they lost my money, $7 a turn, for 10+ turns by simply not replying to my emails (totalling 3 each to Sandy and Lee). The number of players we have lost to these types of issues through my 10 years back is frustrating to say the least!

_________________A wise and frugal government, which shall leave men free to regulate their own pursuits of industry and improvement, and shall not take from the mouth of labor the bread it has earned - this is the sum of good government.

Thomas Jefferson

LongshotGrandmaster Poster

Joined: Sep 30, 2012
Posts: 613
Location: Port Moody, BC

Posted:
Mon Jan 14, 2013 11:51 pm

Yes, it does suck.I had convinced him to come to DM-8 with me. God knows they need the teams. I suggested sending it by regular post and his reply was, "Why should I waste a stamp if they ignored my last three attempts?"

the man has a point.

bubbaganooshGrandmaster Poster

Joined: Feb 15, 2009
Posts: 953
Location: Palm Harbor, FL

Posted:
Tue Jan 15, 2013 5:06 am

Longshot wrote:

Yes, it does suck.I had convinced him to come to DM-8 with me. God knows they need the teams. I suggested sending it by regular post and his reply was, "Why should I waste a stamp if they ignored my last three attempts?"

the man has a point.

i'm surprised no one else has said this but there are guys here who will give away free team sheets. hell, PM me his address and i'll send him 10. they don't have studs but it'll get him going.

never let RSI's poor customer service dissuade a potential new recruit if at all possible. this community will do its best to pick up the slack.

Yes, it does suck.I had convinced him to come to DM-8 with me. God knows they need the teams. I suggested sending it by regular post and his reply was, "Why should I waste a stamp if they ignored my last three attempts?"

the man has a point.

i'm surprised no one else has said this but there are guys here who will give away free team sheets....

...never let RSI's poor customer service dissuade a potential new recruit if at all possible. this community will do its best to pick up the slack.

This is what I was intending to log in here and say. I thought about it after I submitted that last post but was to lazy to do it