Several years ago we had our house remodeled. Immediately after, we “flipped” another house. In both cases, numerous subcontractors, both experienced and inexperienced, did the work. Linda was the interior...

Here’s a remove-the-system-altogether scenario. It’s the ultimate in simplifying things. My staff and I take delight in chucking unnecessary Centratel protocols. System-elimination is great to see in personal life, too. ...

In my small business, Centratel, each of our half-dozen key management people has had several years of on-the-job experience. Training managers to operate a telephone answering service is a long, drawn-out...