To learn more about how your data is used by us when you use the website, please read our Privacy Policy. We use cookies to deliver our services and to ensure that we give you the best experience on our website. For details on our use of cookies, please go to the Cookie Policy

Marketforce's 20:20 Customer Experience: Financial Services event will play host to industry-leading speakers from across the retail financial services sector.

In just one day, benefit from a jam-packed agenda of compelling content and strategic insights including the importance of instilling a culture of customer-centricity throughout the business, developing robust and rewarding omnichannel experiences, leveraging insight and analytics to improve the customer journey and engaging employees in pursuit of great customer service.

Hear from the CEOs of LV=, First Direct and NS&I, alongside case studies from Mondo Bank, AEGON and the Government Digital Service and discussions with Santander, Direct Line, John Lewis, Lloyds, Barclays, RBS and more.

Last year more than 150 senior executives attended from across the industry making this the must-attend conference for anyone seeking to gain and retain customers in an ever-evolving financial services sector.