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564354352Denmark Local time: 03:27 Danish to English + ...

TOPIC STARTER

Not really

Apr 23, 2012

Hi Paul

Thanks, but...

No, my setup is much simpler than that:

OS: Windows XP
standalone computer
Office 2007
SDL Trados Suite 2007

To my knowledge, I have not recently updated anything to do with Citrix... I'm no IT buff, and the only updates I install are those automatically recommended by Microsoft and my computer's automatic update system (Lenovo ThinkPad).

Kind regards

Gitte

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After asking around the support team it seems this is one we have no ready answer for. You could try a reinstall and clean the registry before reinstalling, but there is no guarantee on this either.

I think this is just an annoying message and it doesn't actually cause a problem at least, but if you can't resolve this with a reinstall etc. then your best bet is to use the solution finder to raise a case with the support team and someone can take a better look.

Regards

Paul

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564354352Denmark Local time: 03:27 Danish to English + ...

TOPIC STARTER

Reinstall Trados?

Apr 24, 2012

Hi Paul

Thanks for looking further into this.

Do you mean that I should reinstall Trados, or what?

Kind regards

Gitte

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Download & Installation Problems
- The installation went fine, but now I get an error message ... etc
-- The error occurs in SDL Trados 2007
--- I receive an error message that is different to the ones listed here
---- I followed the instructions but the issue is still there

Assuming nothing helps you on the way through these options then complete the form that comes up at this point to generate a support request and you should be contacted within a few days.

I hope this helps.

Regards

Paul

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564354352Denmark Local time: 03:27 Danish to English + ...

TOPIC STARTER

Case logged

Apr 25, 2012

Hi Paul

Thanks again - I had already tried re-registering, to no avail, but I followed your instructions, and the problem is still there.

Have now logged a case with your support team.

Appreciate your help, thanks

Gitte

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ASteinerGermany Local time: 03:27Member (2008) English to German + ...

Same problem

Jun 28, 2012

Hi Gitte,

I have been having exactly the same problem with exactly the same message when I close Trados Workbench for several weeks. I think it has to do with an interrupted process when I got confused with starting Workbench and TagEditor simultaneously, but it could also have to do with the fact that I installed the old MultiTerm version 2007 again (in addition to MultiTerm 2011).

If you have logged this case with SDL, perhaps you have received a number under which one can check if they have already provided a solution?

Regards,
Angelika

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564354352Denmark Local time: 03:27 Danish to English + ...

TOPIC STARTER

SDL never made good on their promise to help, sadly

Jun 28, 2012

Hi Angelika

Unfortunately, I never got an answer from SDL, despite being promised that one of their supporters would contact me shortly.

So, as I do not have a support agreement with SDL, under which I am quite sure they would find a way of resolving the problem, this annoying message keeps popping up every time I close TWB.

What is a girl to do?

Best of luck in getting help from SDL.

Kind regards
Gitte

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