Security of Your Personal Payment Information

The security of your personal payment information is of the utmost importance to Polk-Burnett Electric Cooperative. That is why we follow the Payment Card Industry (PCI) Security Standard for the protection of credit card data.

The computerized Central Payment Gateway we use to store credit card data is PCI Level 1 certified. Only a token (masked value) of the card number is stored at the site that has online member accessibility.

Adherence to the PCI protocol also means that our staff can no longer take credit/debit card or checking/savings account information over the phone for bill payment. They also cannot take credit/debit card, checking or savings account data in the office and input the data into the computer for you.

Polk-Burnett does offer a phone payment system that uses a Call Capture Secure Payment system (integrated voice recognition technology) to provide members the convenience and safety of making payment by phone 24/7 by calling (715) 646-2191, Option 2.

We also offer secure and convenient credit/debit card swipe units that are integrated with our payment software for you to use to make electric payments in our Centuria and Siren offices during regular business hours.

These options allow credit/debit card and bank information to be handled securely for your protection and ensures our continued ability to accept debit and credit card payments.

Please direct your feedback and questions to our member service representatives at (800) 421-0283, Option 7 or e-mail.

Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.