Appointments

Patients can now book an appointment during surgery hours by telephoning reception, visiting the surgery or by accessing SystmOnline via the link at the top of this page (limited Mattishall appointments only but availability will be extended to Lenwade and a greater choice of times as more patients use this method of booking. Patients can request to register at Mattishall Reception)

Appointments can be pre-booked up to one month in advance or emergency appointments are available on the day by calling at 08:30 for morning surgery and at 12:00 for afternoon surgery.

A normal appointment is for one person and there is only time to deal with one problem. However, if you feel you need more time please tell the receptionist when booking.

At Mattishall

Doctor 08:30 – 11:00 and 14:00 – 18:00

Nurse 08:30 -12:20 and 14:00 – 18:00

At Lenwade

Emergencies

In an emergency telephone Mattishall Surgery on 01362 850227. A doctor will attend emergencies at all times. However, this can cause major disruption of surgeries and disadvantages other patients. In extreme emergencies it is appropriate to dial 999 and ask for an ambulance.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If you are not well enough to attend the surgery but it is not an emergency, ask for the doctor to visit by telephoning reception before 10:00. You will be asked for a brief description of the problem to help the doctor to assess the urgency of your case and to bring the appropriate equipment or medication when they visit.

Doctors make home visits at the end of morning surgery. Children that are ill will always be fitted in as soon as possible if brought to the surgery (this is quicker than waiting for a home visit).

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.