Welcome to our 50th newsletter!

It has been a pleasure to share some thoughts and ideas
with all of you over these past 4 years.
I am thankful for your patronage and look forward to
mutually
beneficial opportunities
in the months and years ahead.

Lynn designs programs specific to her client’s needs. She has developed 300 modules over her last 15 years as a training consultant. Modules can be combined or added to any program to create the ideal session for your company.

Feature Article

Look for Ways to Say Thank You

Saying thank you is an important part of business! It is often forgotten or taken for granted but means so much.

“Thank you for your business.”
“Thank you for your time.”
“Thank you for your information or research.”
“Thank you for your referral.”
“Thank you for choosing our company.”
“Thanks for your help.”
“Thanks for your patronage.”
“Thanks for being you!”

There are so many ways to say thank you, in person, by e-mail, by a hand written note or with a small gesture. When you say “thank you” tell the person specifically what it is you appreciate and why you appreciate it. The more specific you are the greater the value.

When you send a hand written note, do so neatly and creatively. There are so many resources in the market place that can make the impression you leave much more favorable.

Place an unexpected phone call just to say thank you. Connecting verbally adds more to your appreciation even if you reach a voice mail as you are able to convey your sentiment with your voice tones.

Personally present or send a small gift certificate for coffee, a meal or any other valued gift. Flowers or a small plant are always a nice gesture. So are chocolates or specialty items. Home baked items say so much. The effort you have made to bake for someone is cherished.

Saying thank you is a sure way of standing above the crowd. You have often heard the expression little things mean a lot. I’d like to change that to little things mean… everything. It is the little touches and formalities that separate the average from the best. Look for ways to express your thanks and be… remembered.

And … thank you for your patronage!

Lynn Giuliani

get your our own custom program

Contact Lynn at 360-319-6776 to schedule your custom designed program.

In This Issue

Quote for Today

"At times our own light goes out and is rekindled by a spark from another person.
Each of us has cause to think with deep gratitude of those who have lighted the flame within us."

Albert Schweitzer

Action for Today

Actively think of ways to say thank you and incorporate this practice into each interaction with clients, firends and family.

Featured Book

"Thank You Power"

by Deborah Norville

Deborah Norville's groundbreaking and persuasive book argues that gratitude is the secret key to unlocking one's full life potential.

Thank You. Can such small words hold life-changing power? Yes! Rooted in science, presented from a spiritual perspective, Thank You Power details the surprising life improvements that can stem from the practice of gratitude. In this eye-opening book, Deborah Norville brings together for the first time the behavioral and psychological research that prove what people of faith have long known: giving thanks brings life blessings.

Beginning with two small words, thank you, Norville shows how anyone can be happier and more resilient, have better relationships, improved health, and less stress. After two years of scientific research, Norville brings it all together with powerful personal stories of thank you power in action and gives specific steps for readers to cultivate thank you power and put it to work in their own lives.