The series centres around Gerald Wright (David Haig), manager of the health and safety department of the fictional Baselricky Council implied to be in Essex. Wright's team includes Malika Maha (Mina Anwar), Clive Beeches (Luke Gell), and Bernard Stanning (Toby Longworth). His family includes daughter Susan (Joanne Matthews) and her girlfriend Victoria (Beattie Edmondson), and ex-wife Valerie (Kacey Ainsworth).