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We currently offer live chat support in English only.

To start a live chat, please temporarily change your site's language to English by following these steps.

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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Newsletter Blocks

Last updated April 24, 2020 15:52

Sections

Newsletter Blocks add an option for visitors to subscribe to a newsletter. The footer is a popular place for this block.

The Mailchimp and Zapier integrations in Newsletter Blocks are Premium features available in Business and Commerce plans.

Set subscriber verification options

Set subscriber verification options in the Verification tab:

Enable Google reCAPTCHA to prompt visitors to check a box to prove that they’re not a robot before they submit. If you've already enabled Google reCAPTCHA elsewhere on your site, check Turn on reCAPTCHA to add it to the form immediately.

If you're using an Email Campaigns mailing list for storage, Send confirmation email is enabled by default. You can't disable it unless you check Turn on reCAPTCHA first.

If you're using a Mailchimp audience for storage, uncheck Send confirmation email to let subscribers sign up without confirming via email.

Customize submission messages

Customize what visitors see after they submit their information:

Add a Post-Submit Redirect to take visitors to another page or a site automatically.

Add and style a Post-Submit Message. This message won't appear if a post-submit redirect is set up.

Use the Post-Submit HTML field to add code to display along with the post-submit message.

Colors

Click the pencil icon on your theme and scroll to the Newsletter Block section, or click the Newsletter Block on your site to show all relevant tweaks.

Click Save after making changes.

Newsletter Blocks are transparent, so their color will match the site or section background. If you want a Newsletter Block to stand out from the rest of your site, add it to a page section by itself and customize the section color.

In the Home Menu, click Design, then click Site Styles.

Scroll down to the Newsletter Block section.

Options vary across templates, but you'll see some or all of the following style tweaks:

Style - Choose from Dark, Light, or Custom

Background Color

Padding

Heading Color - Available with the Custom style

Text color - Available with the Custom style

Button Color

Button Text Color - Not available when the button style is set to Outline

Alternate options (for example, Alternate Background Color) - Available in some templates. These tweaks affect Newsletter Blocks outside the main content area, such as footers or page headers, to help them stand out against different background colors.

In the other sections of Site Styles:

Use Heading tweaks (usually Heading 2) to change the title font.

Use Body tweaks to change the rest of the text's font. In some templates, if you place the Newsletter Block in the footer, you may need to use footer-specific tweaks instead.

The text sizes can't be changed.

Use the tweaks in the Buttons section to customize the Submit button's style and shape. To learn more, visit Styling buttons.

Track Newsletter signups

See how visitors engage with your newsletter signup forms with Form & Button Conversions. You can track your form submission conversion rate, which compares the number of views a form received with the number of submissions it got.

Troubleshooting

The post-submit message isn't appearing.

If you've set the Newsletter Block tweak to Light and the background color to white, this places white text over a white background, making text difficult to see. Change either tweak to resolve this issue.

The number of submissions doesn't match the number of subscribers

If you choose Email Campaigns or Mailchimp as a storage option, visitors who complete the form may receive an email asking them to confirm their subscription before they're added to your mailing list or audience. Some subscribers might not complete the process, which can cause discrepancies.