TESTIMONIALS

We take pride as an independent insurance agency to provide the best possible product and services to our client base. We work for you, so it is important to help each and every customer through the insurance buying experience and let them know we are accessible and available. As a consumer, we know you have many choices when it comes to insurance. At Carriage Insurance it is really as simple as keeping the customers satisfied by going above and beyond their expectations. We thank everyone for the trust they place in our agency and all the kind words over the years. We also take the not so positive words and make sure we improve on that experience. Here are a few things our customers are saying.

“I have placed my confidence in Carriage Insurance for my home and autos for several years and find their pricing to be very competitive with other companies including the online resources available. As much as we think insurance is a commodity, what sets apart Carriage is the extraordinary service from people like Kate. We all like personal attention and these folks represent the finest that I have encountered in the industry”.

Larry L. Kline CPAPresident
Pension Consulting Services, Inc

“Part of being a chef and restaurant owner means that I am forced to deal with unexpected problems and then to find positive resolutions — that’s how I can maintain a successful business. It’s nice to know I have a insurance company like Carriage that does the same for me.”

In the summer of 2012, a mini-tornado tore the roof off of a warehouse at the Henry Bierce Company, a building supplies company in Tallmadge, Ohio. “It tore it right off the building and launched it into the ground. Had anyone been under there, we would have had fatalities,” says company president David Bierce, who called Carriage shortly after assessing the damage. “I called Bill and he said to do whatever we needed to do to secure the building. It was one of those times when we had a catastrophic situation and just making that one phone call made us feel taken care of,” David says. “That summarizes our relationship with Carriage.”

“We have big trucks and big equipment, so when we have claims, sometimes they’re big and they need quick attention. Carriage always gives us fast customer service. Anymore, we have very few business relationships where it feels mutual. It makes doing business with a smaller local company feel good.”

David BiercePresident
The Henry Bierce Company

Anita Levy, Office Manager at Giovanini Construction, has called upon Carriage many times with pressing insurance needs. “Lynn is so friendly and always takes care of us right away. I’ve dealt with so many insurance people who act like you’re bothering them when you call. But Lynn tells me not to worry about anything. I trust her. I know that if something happens, she’s going to help me,” says Anita.