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Telecom device monitoring & management

Telecom solutions are all about actively & effectively managing network elements. InnoEye collaborated with its partners in designing a state-of-the-art solution stack to continually monitor the network elements and update in real-time, whenever any pre-configured issues occur. The delivered solution also provided for self-healing capabilities and dynamic balancing based on the customer provided configurations. The solution is delivered as modular pieces and could cater to multiple devices/network elements belonging to the different network simultaneously.

SIM ordering & administration

Managing SIM order processing is a key activity for telecom services provider. InnoEye helped one of the leading services provider fully automate & integrate their existing manual process. With a solution in production, our client claims significant uptick in order processing efficiency and the huge reduction in errors & inter-team coordination needs. The solution design entailed electronically bonding the various systems and bind all the processes using open source workflow solution providing a seamless experience to the customer.

Telecom customer care integration & process automation

In a large setup with multiple systems delivering services, customer care teams are burdened with interacting with multiple solutions and manually manage the overarching workflow. Our esteemed client was facing the same problem leading to significant manpower & training costs and still dabbling with slow responses and error prone processes. We collaborated with the customer to create a monolithic solution with integrations in the backend such that the customer service representatives need to only operate the processes through a single interface. We also automated the manual process by integrating the backend with cutting-edge workflow solution.

Big Data solution for large telecom carrier

The advent of many solutions in analytics arena, particularly open source, has opened new vistas for organizing to analyze their large scale data. However, given the newness of architectures and relatively younger solutions, enterprises are challenged by the appropriate long-term technology choice for their unique Big data analytics needs. customer faced the similar dilemma of making the appropriate tool & technology choices for their Big data problems and sough our collaboration in evaluating as well as productionize the technology. InnoEye team facilitated customer by providing full technology stack solution and framework choices with appropriate toolkits that can be leveraged.