Klein, Janice A. "The Human Costs of Manufacturing Reform." Harvard Business Review 67 no.2 (March/April 1989): 60-61, 64-66. Moving work teams "from the ideal of autonomy to that of collaboration" can reduce the trauma of introducing JIT and SPC.

Xerox Corporation. "Competitive Benchmarking: What It Is and What It Can Do For You." Stamford, CT: Xerox Corporate Quality Office, 1987. (700P90201) 22p.; "Competitive Benchmarking: The Path to a Leadership Position." Xerox Corp., 1988. (700P90261) 23p. [pamphlet]