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REVIEW RESERVATION

Review, change, or cancel reservations made on Ramada.com. If you need additional assistance, please call 1-800-854-9517 (1-888-709-4046 from Mexico).

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Hotel Reviews from Ramada guests:

the staff was very friendly and helpful. the location was ok, not to far from the airport. nice to have a shuttle van. BUT, the room grossed me out. it smelled terrible. ...
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the staff was very friendly and helpful. the location was ok, not to far from the airport. nice to have a shuttle van. BUT, the room grossed me out. it smelled terrible. the couch and chairs were so dirty and stained i was afraid to sit down on them.« less

you did not respect my reservation number for 2 rooms, my reservation numbers was 60488438 and there was not rooms available, there for i had to complain and they just gave me...
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you did not respect my reservation number for 2 rooms, my reservation numbers was 60488438 and there was not rooms available, there for i had to complain and they just gave me one room, was very un-confortable i coud not able to get sleep, there was no towels etc, etc, , the room feels like an eard quake« less

Read management response to this review.

Management response from HospitalityMgr, Manager

I apologize for the difficulties that you experienced regarding your reservation number for 2 rooms. We are deeply distressed to discover the lapse in service you experienced during your recent stay. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy a five star experience.
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I arrived and the desk clerk was very friendly and nice. The property itself was not inviting at all very old and not maintained. Whe I got off the elavator, the hall carpet w...
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I arrived and the desk clerk was very friendly and nice. The property itself was not inviting at all very old and not maintained. Whe I got off the elavator, the hall carpet was filthy and there was trash in the corners. My room was very sad looking. I did not sit on the sofa because there were stains all over. The linen looked clean but I was so uncomfortable that I was unable to sleep. I would never stay there again!« less

The room phone didn't work, remote control control was missing, i reserved two beds, but when i got there they didn't have any left, I was told that i would be given a king be...
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The room phone didn't work, remote control control was missing, i reserved two beds, but when i got there they didn't have any left, I was told that i would be given a king bed but there were no guarantee that there was a pull out bed. I was traveling with my adult son (25) who I just didn't want to share a bed with. Irvine at the front desk was unapologetic. The blankets had cigarette burn marks. Don't stay here I've never stayed at a hotel this bad ever!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff as you have encountered missing remote control, not enough bed left, and cigarette burn marks on the blankets. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues that would allow such a situation to occur.
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I always stay at this hotel whilst in Los Angeles. This is not a hotel in the same league as a Hilton, make no mistake but it is very comfortable and clean and great value for...
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I always stay at this hotel whilst in Los Angeles. This is not a hotel in the same league as a Hilton, make no mistake but it is very comfortable and clean and great value for money. The staff are fantastic and I feel very welcome here. The in room wifi must have been recently upgraded because I could not fault it. It was lightning fast and did not drop out once. The staff are really wonderful here as I have said before and I really look forward to my visits. The Ramada LAX is my home away from home whilst in L.A. I look forward to my next visit in August. Thank you all for making my visits so pleasant.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We are very happy to discover that you had such a pleasant experience with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
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Upon arriving at the hotel, there was a car in the garage striped of all wheels. It was not very welcome and secure. There was a strong smell of drugs in the hallways, that ...
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Upon arriving at the hotel, there was a car in the garage striped of all wheels. It was not very welcome and secure. There was a strong smell of drugs in the hallways, that I was tempted to call the police. The place was old and outdated, the rooms and the bedsheets covers were dirty and the carpets not cleaned. The showers were stained tubs. Travelers please stay away from this hotel it is not worth $90 or $148 per night.« less

All night very noisy with the group of people were having party! Even 2-4am I couldn't sleep cause there were people screening fighting!! I'll tell everyone not to stay!!!
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All night very noisy with the group of people were having party! Even 2-4am I couldn't sleep cause there were people screening fighting!! I'll tell everyone not to stay!!!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to share your experience. I do apologize for the disturbance of your rest, and we appreciate that you have let us know about this inconvenience. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future
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One of the dirtiest hotels I've stayed at....there was old pieces of food Laying around,i even saw a spider web there...but the customer service was great
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One of the dirtiest hotels I've stayed at....there was old pieces of food Laying around,i even saw a spider web there...but the customer service was great« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. I do hope you'll return and let us show you a far better experience.
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My trip itinerary changed about twice a day while I worked on the final touches of a project. The staff was more than accomodating. Very quite and laid back place with uniquie...
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My trip itinerary changed about twice a day while I worked on the final touches of a project. The staff was more than accomodating. Very quite and laid back place with uniquie amenities any guest would enjoy.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We are overjoyed to discover the positive impression we made with our service and hospitality. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
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