What if my order arrives without packaging?

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For shoppers

Travelers often remove items from their packaging so that it fits inside their suitcase. If your item is valuable or you prefer to receive your order in its original packaging, please communicate this to your traveler ahead of time so that they can confirm they can bring the item in its original packaging. If your traveler fails to keep the packaging after confirmation they would, you are covered by Grabr's money-back guarantee.

If your item is difficult to pack with the packaging or requires a larger suitcase, your traveler may ask for more money.