About Us

Lifeline has been helping people in crisis since 1964. Calls are answered by qualified counsellors and trained volunteers.

All volunteers on our community helplines undergo world class counselling training and supervision, providing a caring and professional service to a wide range of people in need.

Dealing with thoughts and feelings all by yourself can make the hard times more difficult and sometimes the toughest thing is talking about them. That’s where Lifeline can help.

Kids being there for kids

Kidsline is New Zealand’s original telephone counselling service for children and young people. Kidsline is uniquely about kids being there for other kids. The helpline is available 24/7 but between 4pm – 9pm weekdays, calls are answered by year 12 and 13 students who are specifically trained to help children and young people.

Some things kids talk to us about are friendships and bullying, parents separating, blended families, feeling sad or stressed, being angry, grief and loss, what happened at school today or anything at all!

Making callers feel welcome and safe

Our helplines are confidential and non-judgemental. We listen carefully and treat callers with respect. We will help explore some options about what can be done next and always try to make callers stay safe.

Support the work we do

Lifeline’s free, 24/7 helplines receive no funding, and reply on public donations to continue to provide its free services. To support Lifeline’s work by making a donation go to www.lifeline.org.nz.

Services

Kidsline 24/7 Helpline – 0800 543 754

Lifeline 24/7 Helpline – 0800 543 354

Text HELP (4537)

Suicide Crisis Helpline – 0508 828 865

Face to face counselling

Services

Kidsline 24/7 Helpline – 0800 543 754

Lifeline 24/7 Helpline – 0800 543 354

Text HELP (4537)

Suicide Crisis Helpline – 0508 828 865

Face to face counselling

“You helped my son when he needed it.”

“Thank you all very much for being there when I really needed it. Your understanding and sympathy has really helped me through my hard times. I can’t say how much I appreciated your help.”