Job Description:Key Responsibilities of Agent: Manage incoming calls, emails tickets from Retailers, Sales-Reps, Vendors Employees. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team targets Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions, process customer Accounts and updated Jira tickets Follow communication procedures, guidelines and policies Take the extra mile to engage customers KEY SKILLS AND COMPETENCIES: Proven customer support experience or experience as a client service representative Track record of delivering above the quota of work assigned Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Shifts: A 9.5 hours US Shift anywhere in between 17:30 to 06:30 IST Shifts are rotational Email or call us on 9824011135 or [email protected]