Client-Attorney Assistance Program (CAAP)

The Client Attorney Assistance Program (CAAP) is a confidential
statewide dispute resolution service of the State Bar of
Texas. CAAP’s objective is to facilitate communication and foster
productive dialogue between Texas lawyers and their clients in an effort
to assist them in resolving minor concerns, disagreements, or
misunderstandings that are impacting the Attorney-Client relationship.
CAAP helps thousands of people every year resolve problems with their
lawyers, and offers services in Spanish, Thai, and Laotian.

Reap the benefits of our CAAPabilities!

CAAP answers the Grievance Information Helpline. If you’re
just not sure how to proceed regarding a problem with your attorney,
call the Helpline: (800) 932-1900. CAAP can provide information about
the disciplinary process, as well as provide grievance forms to those
callers describing a situation that indicates a violation of the Texas
Disciplinary Rules of Professional Conduct may have occurred.

In addition, CAAP can direct you to other resources—such as other
State Bar of Texas departments, local bar associations, and additional
community, State of Texas, or federal programs and agencies—that might
better serve your issues and concerns.

CAAP may be able to help before you file a grievance! The trained
mediators of CAAP can offer proven self-help methods promoting effective
communication skills and strategies:

Please know that while CAAP can assist you in trying to
re-establish communication with your attorney, we cannot explore your
underlying civil or criminal matter, provide legal advice, or take any
action to remove, replace or compel your attorney to take any specific
action.

CAAP cannot recover fees or refunds from your attorney or collect
them on your behalf. CAAP can, however, assist you in your communication
with your attorney about the fee and direct you to other resources that
might be useful to you. Please click
here for more information on Fee Disputes.

CAAP has no authority over Judges, Magistrates, Law Enforcement or
Jail officials and cannot contact them on your behalf. Please see the
following list of resources that may be useful to you: Inmate
Resources