Trust & Safety - Clients

Your safety is our priority

Every week, Zenin therapists carry out hundreds of professional massages across Australia, helping you to relax, recover and rejuvenate. Our team are proud to have so many trusting customers who love the simplicity of choosing not only the time and location of their massage, but also the preferred gender of their therapist. Trust and safety is our first priority and we take extra steps to ensure your massage is an experience where you feel safe and can truly relax.

1

Talk to your therapist

On arrival, your therapist will ask you a few simple questions so they can tailor the treatment to your needs and preferences. If you prefer a firmer or more gentle massage, and if you have specific areas requiring treatment, communicate this information to your therapist. Even midway through a massage, if you wish to change something, let your therapist know, it’s your massage and it can be tailored to your needs at any time.

If you are pregnant, please check with your doctor and confirm that massage is possible before booking your appointment.

2

Stop if you need to

If you feel uncomfortable at any time during your massage and wish to discontinue, simply tell your therapist.

3

Dress to your comfort level

Following the arrival of your Zenin therapist and the setup of your massage station, your practitioner will step outside of the room enabling you to undress in privacy. The same will apply following your treatment.
If you have chosen a massage that does not require the use of oils, such as Thai Massage, you should wear loose clothing that enables you to comfortably move around and stretch. If you have chosen a massage that does require the use of oils, feel free to undress to your preferred level of comfort. Your Zenin therapist will cover your body as necessary and
you are required to wear undergarments at all times.

4

Stick to the Zenin app

By communicating and submitting payment via the Zenin app your personal information remains protected. If you receive a request from a client or a therapist to pay outside of the Zenin on demand massage app or via a third party payment system, please report it to us immediately.

Massage delivered to your home, office, or hotel.
Available 7 days a week. 8am to midnight. Including holidays