Customer Experience Management solution

This solution delivers relevant, connected, and measurable customer experiences across all retail channels. The result is consistent communications and positive interactions that win you new customers, enhance customer loyalty, and drive revenue.

Personalise content across social channels

Leverage a single interface to track, assess, and act on insights through unified social media management. Host a dynamic social community within your portal to increase engagement.

How it works

The Customer Experience Management solution enables you to serve customers where and when customers want—and on the devices of their choosing.

The solution applies analytics through customer relationship management (CRM) and a content management system (CMS) so you can deliver personalised customer interactions.

It connects customer and product data, combining technologies that collect online and offline data with consumer information like social engagement, check-ins, profiles, and purchase history. Working on one platform allows you to manage the customer experience in context—before, during, and after the sale.

Connect with a partner to leverage this solution for your organisation