Return Policy

CHANGES TO ORDERS

A non-refundable non disputable charge of $5.00 will assessed to all orders with changes after the order has been placed online by the customer.

RETURN POLICY

We want you to be happy, however we do understand when a product just doesn't match your decor or is not what you expected. If this happens contact our customer service department at support@pooxtra-inverter.com before returning any merchandise for any reason. Orders returned or refused without prior authorization will be subject to all freight charges incurred in the shipping and back shipping of merchandise and possibly no refund may be given.

Here are the basics:

Contact us within 7 days of receiving your order to discuss a returning your item.

A returned shipment must include a "Return Authorization Number" or it will be refused. Contact us for this.

There is no restocking fee.

The credit that you receive on your refund applies to the product price you pay for only; the shipping and processing fees will not be refunded.

Items will not be accepted after 30 days from purchase date.

Shipping costs for the original purchase and the returned item are non-refundable.

When returning an item, it is best to use a trackable shipping service or purchase shipping insurance.

MONOGRAMMED OR PERSONALIZED ITEMSPersonalized or monogrammed items that have the correct personalized wording cannot be returned. Personalization requests are applied to the product exactly as submitted on your order. Please double check all wording prior to placing an order. Email with questions. Changes to the order will not be accepted once the order has been processed. Email for details.

THE REFUND PROCESS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you do not hear back from us, feel free to email and check on the status of your return.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGESIf you need to exchange it for the same item, send us an email at support@pooxtra-inverter.com. We do understand returns will occasionally happen and we will do our best to accommodate your needs within the return and refund policy guidelines.DAMAGED ITEMS

Please contact us within 5 days of receiving your order with photos of your damaged items.

OTHER DETAILSMany of our products colors can vary slightly from what you see via our online shop. Sure we do our best, but occasionally minute differences occur in color variations online. Many computer monitors have various color and saturation settings which tend to alter the color or shade of product photos. This is outside of our control, so for super detailed requests please be sure to contact us first. We will do our very best to help you through the buying process to save any headaches later on.

While we try our best, some minute variations can occur. This is especially the case when looking at the online shop – many computer monitors have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. If in doubt please email questions before purchasing an item.

(818)658-9690support@novopal.com

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