“ PIMFA's full members are FCA authorised firms that deal directly for the individual. They provide investment management and financial advice to help individuals and families plan for their financial life journeys. They consist of a range of firms from Investment Managers, Wealth Managers, Financial Advisers, Private Banks, MiFID based Financial Intermediaries, Financial Planners and Stockbrokers. ”

“The Private Investor Indices are a set of calculations which indicate the returns that investors might expect from their portfolios. The skill in investment management is to design a unique portfolio which will meet an individual investor's needs, so it is unlikely that your portfolio growth will reflect the movement of the Indices exactly."

WEBINAR: Effective Complaint Management

Overview

The FCA has always had a keen eye on how firms handle complaints from clients, but we know from 2019/20 FCA business plan that this is an area that the regulator intends to focus even more on.

Within its ‘cross sector priorities’, The FCA lists three ‘measures’ it wants to bring in to measure change in the long term. These three key performance indicators (KPIs) are:

Upheld complaints levels

Consumer redress amounts

Feedback from consumers

While this isn’t really ‘new news’, it is a timely reminder to regulated firms that The FCA will be shining an even brighter light on how firms are approaching customer complaints. In this 60-minute webinar our panel of experts discuss…

How the FCA’s business plan impact on firms handling of complaints today