Earlier this year, a 4-year-old was shot and killed during a road rage incident. In the 15-minute window that the incident took place, 33 different people called 911 for help, according to Albuquerque police.

“Interstate 40 westbound,” said Alan Garcia on the call. “I’ve just been shot at, so has my daughter.”

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Garcia’s little girl, Lilly, was dying. She’d just been shot in the head during a road rage incident.

The first person on the line was a Bernalillo County dispatcher.

“Stay on the line,” the dispatcher said. “Just stay on the line, I need to get you to (the Albuquerque Police Department), OK? Don’t hang up. Don’t hang up.”

After 31 seconds, dispatchers picked up the call, APD confirms.

For those 31 seconds, Garcia heard, “Please stay on the line … calls are answered in the order they are received.”

APD pulled the records from that day. Between 2:45 p.m. and 3 p.m., the same time Lilly was shot, APD had 33 different people call 911 for help. It’s not clear if any of those calls were because of what happened on I-40 that day.

Lilly died after paramedics rushed her to the hospital.

National standards suggest dispatchers need to pick up calls in 10 seconds or less. That didn’t happen in Lilly’s case.

APD says it’s trying to add more dispatchers so it can handle those high-volume situations.