Training course on mobile banking and financial inclusion »

Introduction

In recent years, financial institutions have developed innovative products and offered a wide range of services such as mobile banking in an effort to increase financial inclusiveness. Mobile banking (M-banking) refers to the access of banking services and facilities using electronic mobile devices such as mobile phones or personal digital assistants. Mobile banking as any transaction, involving the transfer of ownership of rights to use goods and services, which is initiated and/or completed by using mobile access to computer- mediated networks with the help of an electronic device. For example, customers can use mobile phones or personal digital assistants (PDAs) to withdraw money from their bank. Mobile banking is therefore a system that allows customers of a financial institution to conduct a number of financial transactions through a mobile device such as a mobile phone or tablet.