Our Guarantees

Industry leading uptime, money-back and support guarantees.

Our service should be spot on, or your money back.

There's a reason we've been in business for over fifteen years - it's because we offer our clients a service they can depend on. We really believe that you'll be over the moon with your Kualo experience. What's more, unlike many of our competitors, we put our money where our mouth is and link our guarantees to credits or refunds in the rare occasions that we fall short.

60-Day Money Back Guarantee

This one's quite simple. If you're not happy within your first 60 days as a customer, we'll refund all your hosting fees. That's a serious commitment to customer service. The money-back guarantee has a few exclusions:

Domain Name Registrations, Transfers & Renewals

Any Setup Fees

SiteLock Security Services

99.9% Uptime Guarantee

We're serious about uptime, and we guarantee your site will be available 99.9% of the time. Our published server uptime stats show just how committed we are to maintaining incredible uptime levels - and you'll see that we frequently achieve 100% uptime.

If however your site isn't available for at least 99.9% of a calendar month, we will credit your account in line with the following scale:

The uptime guarantee excludes any scheduled maintenance, and is for unplanned outages only. Credits are issued to your account which can be applied to future invoices, refunds are not processed. Please see our terms and conditions for full details.

1-Hour Support Ticket Response Guarantee

We provide technical support 24/7 via our online helpdesk. Our average response time is typically within minutes, however if ever you don't get a reply within an hour, we will credit your account with ₹1 per ticket. Please note:

Support ticket must be logged properly for the Technical Support department via my.kualo.com

Local Currency Pricing

To make comparing our plans easier for our international customers, our site displays pricing in your local currency. Please note that these prices are for informational purposes only and are calculated based on the current rate of exchange.

Your services will be added to your cart in US Dollars , and this will be the currency used for any future renewals.