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Milk&More

“
Grocery delivery service. You may recognise our sister service providers: Express Dairies, United Dairies, the Co-op or Unigate. Along with fresh milk in glass bottles, we are only too happy to deliver top quality produce from our counters. See our online service to make your shopping easy and convenient. Watch for the milkman in your neighbourhood. „

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re a recent review unfaverourable.....i would like to thank him for being honest but i have had an account for 35 years twice as their newer name and previous and barely notice any mistakes that cannot be rectified but this year i beleive they have had some operaters at the customer service unit with processing deficit and i would like to thank people for bearing with them on the topic for telephone queries fro people that order online using another address and order for ordering delivery next door with other peoples email and no payment method and then phones to change detail and try and pay sometimes with someone elses card..therefore the deliverys often not madeunpaid items arent but limits are cut for non payment and rebuilt only after time but i found several months order taken into consideration for regular deliverys which isnt always understood

DD payments sometimes take 2 weeks to clear the account limit to enable extra ordersbut additional payments can now be made outside the direct debit paymentssometimes sick leave would be taken and a cover would be arrangedbroadband issues wikl cause issues for drawing the packing list by a certain time each dayand some hours of non operation for stocking and debating if orders are available does surely occurr

otherwise it works very wellbut some with sight difficulty may mistake the correct item or an alternative rather than ignoring your order may be givenplease dont give up on the systemyou see cash handling didnt work risk assessedly for the safety of the milk manbut if radioactive levels are high some milkmen or ladies may not be able to take their suppliments reguarly enough to give you a consistent deliveryrecall flood and you know wevn safety of the cow is in jeophardy

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Don't be fooled. Nothing but trouble - even closing the account is difficult.

I was attracted to Milk&More's user-friendly website and I've had an account for 3 weeks. The process of placing an order is indeed very simple. However, Milk&More have either delivered to the wrong address (which defies understanding) or left the wrong order. Indeed, I have NEVER received what I ordered. I even left a careful type-written note for the milkman, including a screen-shot from my on-line account and listing what he had actually delivered to show that it was consistently wrong. Sadly, even this approach has failed. With yet another wrong order today, and hence another trip to the supermarket to buy skimmed milk, I've finally given up. Having called the customer helpline on a number of occasions and given up waiting for an answer after 10 or more minutes, I shall have to write to Milk&More via snail-mail to close my account. This entire experience has been nothing but trouble.

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A modern take on an English institution.

When I moved into my house a couple of years ago I got a knock on the door from a young milkman touting for business. I decided to give him a go on the promise that the milk would be delivered early so I had it before work. He kept his promise and has never let me down.

So, about a year ago, he left me a leaflet which introduced me to milk and more. I went on to the site and I was pleasantly suprised. This was a modern approach to the old fashioned milk delivery and looked to me like the way to save the milk round from extinction.

First, it allowed me to pay online instead of leaving money in a bag tucked behind the empties! Secondly, it allowed me to organise my deliveries, with the ability to add things at the last minute (i.e the night before the delivery) such as an extra pint or a loaf of bread. And I should say that when I've used these facilities my bills have been paid and my extras have been delivered.

It also introduced me to the full range of products which could be delivered from the staple foods to pet food and compost (I just ordered some compost which is what prompted this review). You can also amend your regular orders and put in dates when you will be away so the order is suspended and begins again on your return.

Whilst the items are slightly more expensive than the supermarket and rather more limited in selection, the convenience of ordering from my armchair and merely collecting from the doorstep in the morning outweighs the cost.

The site has very recently been improved and now allows payment by direct debit. I signed up for this and will receive my free carton of organic orange juice tomorrow!

So, with this website the milk round has entered the digital age and hopefully means that the early morning whirr of the milk float and the chinking of bottles will remain with us for some time to come.