BCA Company Reviews

Licensing

California Bureau of Automotive Repair

Verified License

License Number: 248317
Status: Valid

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers ma...Read more

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints

Type of Response

0

Making a full refund, as the consumer requested

0

Making a partial refund

0

Agreed to make an adjustment

0

Refusing to make an adjustment

0

Refuse to adjust, relying on terms of agreement

0

Unanswered

0

Unassigned

Total: 0 complaints

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis of customer complaints and company responses:

We have received no complaints against this company.

Comments and Analysis

BCA's Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed inv...Read more

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

BCA has no information regarding advertising review at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Complaint Experience

We have received no complaints against this company.

Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Advertising Review

BCA has no information regarding advertising review at this time.

Complaint Resolution Index (CRI) Explanation

The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.