WEBVTT
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Conflict-resolution. Despite our best
efforts ,conflicts can develop in any
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relationship, particularly where there
has been a breakdown in communication.
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In this session, we'll look at how conflict
may be resolved by thinking about how we
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react to different types of conflict. The
significance of conflict varies. Wounded
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relationships are hurt by low-level
dissatisfaction and concerns over
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practical issues, rather than by personal
problems.
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If cared for, wounded relationships may
heal and grow but if left unattended,
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these wounded relationships may deepen
and grow worse. And wounded relationships
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may rupture over time.
At worst, frustration may build to the point
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that the relationship breaks or becomes
ruptured. Less significant problems leave
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relationships wounded and in need of
care. Ruptured relationships break under
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the strain of personal disagreements and
practical problems. A disabled person may
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feel they have to dismiss their PA if they have concerns over their basic competence and safety.
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A PA may leave because they don't
like being micromanaged, or because they
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don't agree with, or respect the
employer's outlook or behaviour. or because
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they find the working conditions
unsatisfactory. We may feel totally
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unable to work with somebody if they
hold views that contradict, or threaten
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our values. Some behaviors can lead to
immediate rupture, for example,
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breaches of trust, such as stealing, or
other dishonest, or manipulative behaviour
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should be a major cause for concern.
Confidentiality is a red line for many
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disabled people ,who want to protect
their privacy and don't want their
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assistant gossiping about them. Safety
and abuse are a rarer problem but
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obviously should lead to immediate
termination of employment. Here, we are
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mainly concerned with situations that
can be rescued. It's easier to keep an
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existing employee than to find train and
get used to a new one. Personal
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assistants don't want to lose their job
and have to find a new one. Above all,
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it's important to ensure that the PA
workforce maintains
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numbers, and also for the disabled people to continue to benefit from the flexibility
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and empowerment achieved when PA
relationships are running smoothly,
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rather than resorting to agencies or
other service providers, which can
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undermine their autonomy and control.
Disabled people may find it difficult to
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ask for help.
For some, independence has been hard won,
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so resorting to outside support may feel
like an admission of failure, or that
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receiving support will mean their
independence is taken away.