All about improving the customer experience for older consumers

Wednesday, February 27, 2013

Heineken wants your ideas about engaging the 60+

Full marks to Heineken who has decided that there might be some scope in getting a better understanding of the older market. The company is using its Ideas Brewery innovation platform to source insights about the lifestyle preferences of the older generation.The Dutch brewer is crowdsourcing observations from fans on the consumption occasions of older shoppers using its innovation platform the Ideas Brewery. A spokeswoman for Heineken, says: “We see in many parts of the world an ageing global population which is increasingly living longer. Traditionally, our focus has been on younger consumer groups – we see potential in embracing all age groups. We are now looking for insights that can help us develop propositions that are better tailored to the specific needs of the 60+ consumer. At a later phase we will match ideas with relevant brands.”You can read the rest of the article in Marketing or go direct to the Challenge web site.I have to say that it is tempting to put in my own entry. Dick Stroud

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Dick Stroud

Dick Stroud

Founder of 20plus30, a consultancy specialising in marketing to older consumers. He is the UK’s leading expert in understanding the implications of physical ageing on the way older people behave and the products they buy.