How to Return a Gift to Amazon

Do not keep a present that you do not just want to be polite. If it has arrived on Amazon, you can return it while maintaining your courtesy. Amazon will return you a gift for an Amazon credit and will not provide the gift giver with your return plans. So it goes:

1. Go to the Amazon Gift Returns page.

. 2 Enter the 17-digit order number . The number (it will look like this: 123-1234567-1234567) will appear on the delivery note in the box or shipping label on the outside of the box.

. 3 Select the item you want to return, enter a reason for return from the drop-down menu, and click Continue . Next, click Next to confirm the refund, and then click Submit to print a return label. If your gift comes from a third-party Amazon merchant, you may need to submit a return request and wait before returning it.

Screenshot by Matt Elliott / CNET

. 4 Box your return. Cut the return slip from the bottom of the return label printed by you and place it in the box. This receipt will contain your order number and the same barcode as the return label and will be used to process your return if your return label becomes damaged during shipment.

. 5 Send back your return. You have to pay for shipping.

. 6 Once your return is received by Amazon or the third party, your refund will be processed. You will receive a confirmation e-mail and the credit will be credited to your account.

Originally released on December 25, 2017. Update dated December 26, 2018: Return information added gifts from third-party merchants.