Member Story:
“Moving to Out-of-State Assisted Living Facility”

I was due to be moved from Florida to an assisted living facility in Chicago. While the move was not going to take place for another ten days, my son insisted I get some help right away for this transition period.

In less than two days, PinnacleCare had every facet of my move covered. Their remarkable teamwork made this difficult transition a lot easier on everyone.

I called PinnacleCare on Saturday night in search of assistance. By Sunday morning, the PinnacleCare team had begun the search for a Home Health Aide. They also coordinated the transfer of my medical records to the new facility before my admission. PinnacleCare even went so far as to make sure that the Chicago facility had all of the medical information from my recent physical in Florida, eliminating unnecessary duplicate assessments. Last but not least, they arranged for a Home Health Aide to start on Monday.

In less than two days, PinnacleCare had every facet of my move covered. Their remarkable teamwork made this difficult transition a lot easier on everyone.

The firm is now allowing its entire adviser force to refer clients to PinnacleCare, which also created a new elder-care assessment… Many advisers feel that dealing with elder-care issues isn’t their responsibility. But as clients age, “you’re going to be doing this whether you want to or not.”

In a time of serious illness, these advocates can help research new treatments that doctors may not know a lot about, cut through the medical bureaucracy, and perhaps help frame medical decisions more objectively than stressed out patients and their family members. Advocates are not just there to help you heal but also to keep you healthy.

— Anne Tergesen, “Your Guide to the Medical Maze”

Consider hiring a private patient advocate… It could help get you the care you need.

— Judy Foreman, “For when a doctor and a nurse just aren’t enough”

“Pinnacle provided me with a name and with research that said, ‘here’s how other people are going it, and here’s who has the most long-term survivors, and here are their stories.’ What I got from that was hope. Not a bad return on investment.”

— Gregory Taggart, “Deluxe Health Care”

“I always thought the medical staff would return phone calls, answer questions and discuss treatment plans and options. I was wrong.” So the family turned to…PinnacleCare for help. Within one day, a doctor on the company’s staff reviewed her mother’s medical records and set up a conference call with a neurosurgeon from Johns Hopkins and a neurologist from Rush University Medical Center, who agreed to take on the case. “We needed someone on our side.”