Fundamental rights training enhances effectiveness, professionalism and responsiveness in public service delivery. It equips civil servants to safeguard all citizen’s fundamental rights and create inclusive public services accessible to all. Fundamental rights training helps to proactively respect and protect fundamental rights. It contributes to building trust between civil servants and all strands of today’s diverse society.

To improve the organisational performance related to fundamental rights, fundamental rights training should not be carried out in isolation. Such training works best when there is an overarching fundamental rights target for the institution. A prerequisite for such organisational change is when senior managers lead by example and declare this to an organisational priority, and when internal career advancement models also consider these achievements advantageous.