Patient Experience & Satisfaction

Assuring that patients receive the highest level of service is a top priority at Yale-New Haven Hospital. Collaboration, cooperation and coordination are key to ensuring our patients' satisfaction. Every member of our multidisciplinary team is dedicated to the hospital's patient-focused approach and commitment to quality care, ensuring the best outcomes and a safe environment to visit.

Measuring Patient Satisfaction

When choosing a heart and vascular center, high marks for patient satisfaction should be among the most important considerations. Although recommendations from neighbors and friends can be helpful, they may reflect too heavily on an individual experience during one stay. A more accurate way to predict what your experience will be like is to examine data reflecting the experiences of many people over time.

In measuring the quality of care and service, we turn to the people who know best: our patients. For over ten years, we have been collecting extensive data from surveys given to patients, asking them to rate individual care units on the following factors:

Continually seeking out new ways to provide informed, thoughtful guidance

Honoring the vision and values of YNHH to provide the highest quality, safest, patient-focused care

Being actively involved in research and quality initiatives

Providing 24/7 emergency response care

Keeping current in training on the latest cardiac diagnostic equipment and treatments

Always There For You

All patients of Yale-New Haven Hospital have 24/7 access to a full-time team of professional representatives and advocates whose primary job is to help resolve concerns or issues patients may have during their stay-quickly and with the utmost sensitivity. Patients may call the Yale-New Haven Patient Assistance Line at 203.688.2333 to talk with their patient representative at any time, or visit Patient Relations & Services for more information.