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Customer Analytics Issues, Trends, & Drivers

Wednesday, May 30, 2012 - Wednesday, May 30, 2012

Event Start Time (Eastern Time):

12:00 PM

City:

Virtual Event

Company:

Energy Central

Learn how utilities are realizing the full potential from new customer data in this free Executive Insights webcast, which will include lessons from utilities in the field, as well as an overview of results from the Utility Analytics Institute's Annual Customer Analytics Report.

Sponsored by

Sponsored by:

Learn how utilities are uncovering customer & business value in mountains of new data.

New smart meter data, coupled with utilities' significant investments in customer care systems and processes, are creating data overload for many utilities.

Data is exploding from the traditional 12 annual data events per meter to as many as 35,040 events annually as utilities migrate to 15-minute interval reads.

Buried in this data are valuable insights for utilities on everything from demand response and improved efficiency programs for customers, to fraud detection, revenue protection, and customer service capabilities that were once not possible.

Learn how utilities are realizing the full potential from new customer data in this free Executive Insights webcast, which will include lessons from utilities in the field, as well as an overview of results from the Utility Analytics Institute's Annual Customer Analytics Report:

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