Leading and Managing Change

COURSE NUMBER: MT-04

Course Objectives

How your organization will look in the future will obviously be affected by the current economic crisis and decisions made at senior levels of the company. However they come about, it is sure that staff will be affected in one way or another. This will require that managers at every level be ready to handle the expected changes in an orderly and effective manner. They must not only be able to plan and implement change strategies but also to influence and engage their teams in order to bring them through these changes successfully. This course will show you how to effectively plan and organize your part of the change while also developing useful strategies to deal with resistance and engage your team more effectively.

After taking the course, you will be able to:

Understand change and its potential impact.

Identify the main barriers to change.

Understand your responsibilities when leading staff through change.
­

Identify the key factors involved in managing change.

Develop skills to communicate change through all levels.

Cope with staff resistance and avoidance.

Course Contents

­Change Management Overview
Nature and key elements of change
Why and what to change
Current state, transition state, future state
The Change Management Process

Psychology of Change
Senders and receivers
Resistance and comfort
Authority for change