Customers living abroad of Cuba can use www.ezetop.com to prepay residential national currency customers (MN) in Cuba. Only these Cuban receivers who are able to make domestic or international phone calls from landline and public phones using their personal accounts can avail of this service.

In order to set up the account, it is essential that a customer or their representative visits a commercial ETECSA’s office presenting their ID. Initial setting-up cost of 1.00CUC apply which will be used towards a customer’s account balance.

During a service set up, customers will be informed of the terms and conditions of the service. Customers will also be instructed how to use it: the account number (12 digits pin number) and the personal code (5 digits pin number) will be assigned.

The first call should be made within the first month following a set-up of the service. During the subsequent 11 months customers will be able to recharge their accounts and use the balance on calls. Unless customers recharge their account within the 30 days following the 11 months, the balance will expire. During those 30 days customers won’t be able to make calls, they will only be able to recharge their accounts.