For all other destinations please contact us with your address details and we will provide a shipping quote. International orders not listed above require payment through a PayPal account with a verified address.

WHEN YOUR ORDER ARRIVES

Deliveries will be made by our courier and will always require a signature, just so we know your order has safely reached its destination.

If you are unavailable when our courier tries to deliver your order, they will usually try to deliver again the next working day or leave a card to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

ADDITIONAL INFORMATION

Standard Delivery orders placed on Friday, Saturday or Sunday will be dispatched on Monday.

Express orders placed Saturday - Sunday will be dispatched on Monday.

Super Next Day Express timed deliveries are available e.g. by 10am, please contact us for details.

In the event we are unable to supply your goods within 7 days, we will advise of alternative options as soon as possible.

Please note that whilst stock levels are live with our boutique all items are subject to availability.

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed courier.

Returns

RETURNS

Online Purchases

We want you to be satisfied every time you shop with us. Occasionally however, we know that you may want to return items. Our easy returns policy applies to all of our products except for made to order items, jewellery and also underwear where the packaging has been opened.

Once despatched to you, we accept the return of items only if they are unworn and are in their original and resaleable condition i.e. clean, intact, with hangers and all tags still attached by their original means, and in the original packaging in which it was sent. Garments that have deodorant stains or odours will not be accepted for return.

Your right to cancel an order starts when you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last item of the order.

If you wish to cancel your order you must return the items back to us within 14 days of the cancellation. We regret that items received after this time or without a valid returns number will be refused and sent back to you.

You are responsible for the safe return of products to us, including the cost of doing so. It is recommended that you insure your return parcel in case of loss or damage.

To return an item fill in the returns form enclosed with your order then call our Customer Service Line on: 01202 765352 to obtain a returns number. The returns form includes an address label for the outside of your parcel and a space to write the returns number you are given.

REFUNDS

Countries Within the EU

If you return the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item along with the standard delivery cost. Additional costs for Express Delivery are non-refundable. We will refund you using your original payment method within 14 days of receipt of the items by us.

Non EU Countries

If you return the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item. Delivery costs will not be refunded. We will refund you using your original payment method within 14 days of receipt of the items by us.

We will endeavour to send you an e-mail to let you know when we have processed your refund.

EXCHANGES

If you wish to exchange your item for another item or size then please request this at the time you request your returns number. We will then dispatch your replacement once your returns have been received.

This returns policy does not affect your statutory rights.

PLEASE NOTE

The above policies apply to mail order purchases only and not to styles already tried on in-store, or purchases made in person at our boutique in Bournemouth.