Return Policy

Custom products are non-returnable and non-refundable. If the product is defective we will replace or repair your custom product.

Standard stock products purchased directly from Pet Vet Mat are returnable for full refunds within 30 days of purchase with receipt.

Products must be in good condition.

Shipping and handling costs are non-refundable.

Products purchased on sale are non-returnable after five business days.

Refunds are processed within 30 days after receipt of the returned product.

We do not support returns, reships, or credits for items shipped internationally through a third party.

Damaged or Defective Items
We believe in quality, and strive to produce the best quality product. If you receive a damaged or defective item, please contact us immediately for a replacement. Please include your name, phone number, email address, and mailing address in the return box. After we process your return, you will receive refund or a repaired or replaced product.

Refunds
We provide refunds in the same form of payment originally used for purchase. Refunds are processed within 30 days of receipt of the returned product. Refunds include the cost of the item, plus any applicable sales tax. Shipping and handling is not refundable, unless the return is a result of a manufacturer or shipping error.

Pet Vet Mat

We plan to shorten our exam tables soon, so will be ordering new, shorter custom mats for the tables (the longer ones will replace older ones we use in the treatment room). I'll let you know when we have our final measurements. We've been so pleased with the mats, and look forward to more colors too. Thanks again, a satisfied customer..."

Laura Monahan, DVM

Pet Vet Mat

We plan to shorten our exam tables soon, so will be ordering new, shorter custom mats for the tables (the longer ones will replace older ones we use in the treatment room). I'll let you know when we have our final measurements. We've been so pleased with the mats, and look forward to more colors too. Thanks again, a satisfied customer..."

Laura Monahan, DVM

Pet Vet Mat

Just letting you know that so far I am extremely pleased with your mat function, durability, and ease of cleaning. Thanks for creating a great product."

Jill Yoshicedo, DVM, Kailua Animal Clinic, Kailua, HI

Pet Vet Mat

Hi Chris. Thank you so much for our custom black scale mat. We love it. I wanted to take a sec to say we're really impressed with your product. It is strong, durable, and pets like it so much more than anything else we've tried. And your customer service is the icing on the cake. Thanks again"

Eli, Kennebunk Vet Hospital

Pet Vet Mat

I love your Pet Vet Mat, I use it on my car seats to give my dog a good grip. The mat stays put and the dog has grip without ruining my seats also wipes clean very easily. Great product."

Britta, Pet Owner

Pet Vet Mat

Saw this product "in action" at my vet's office recently and was greatly impressed. My little "girl" likes to look out the window by standing on a cedar chest...this will protect the chest AND her from slipping off. Thanks for a great product!"

Royanna

Pet Vet Mat

I bought several pet mats a couple of years back at either Backer or Superzoo. I love them and they are featured in every picture we put on our Facebook page (890 likes strong)!!"

Kristin Livan

Pet Vet Mat

I purchased this for my parent's dog, as she has long hair that needs to be brushed constantly. She wasn't comfortable on the grooming table, forcing my parents to bend over or kneel on the floor to groom her. We put this on the grooming table and she is now sitting quietly and confidently for her grooming. You saved my parents backs and knees!"

Judy Driscoll

Pet Vet Mat

Our patients are more enthusiastic to get on the scale now that we use the PetVetMat! Thanks Chris!"

Stephanie, Scarborough Animal Hospital

Pet Vet Mat

So happy with the Pet Vet Mat I purchased at the NE Pet Expo. I bought this for my handicapped dog, to use in the tub to help him feel more secure and it works great. My other small dog just came home from the hospital and is requiring numerous liquid medications, and the mat on my bathroom counter has helped her feel more secure while I administer her medication - used it twice in one day already! Thank you."

Tracey, PupDawg Goodwin

Pet Vet Mat

We purchased three mats for the examination tables after the Portland meeting. They are great. Easy to clean, not slippery for pets, and stay put on the table. No more yoga mats!