Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

I'm ready

S H E F I N :

May I know the exact error message you are getting?

Customer:

It boots up in recovery mode, can't boot into Windows, comes up to System Recovery Options.

S H E F I N :

Do you get any message?

Customer:

Windows Error Recovery... Windows failed to start. A recent hardware or software change might be the cause. (It did download a bunch of patches yesterday).

S H E F I N :

By doing the recovery, you will loose all the data in the computer and it wil restore it to factory settings.

Customer:

Windows is loading files... Tells me to select the keyboard (US), then comes to System Recovery Options. No Operating System is listed .

Customer:

But it does have an option not to lose the files if I can find the right drivers.

S H E F I N :

The system recovery will restore the computer to the factory installed state.

Customer:

Then can we do something else?

Customer:

It has an option to use recovery tools that can help fix problems starting Windows. Select an operating system to repaid. If your operating system isn't listed, click Load Drivers and then install drivers for your hard disks.

S H E F I N :

Please restart the computer and keep tapping the F8 key.

Customer:

ok

S H E F I N :

Do you get an option for System Restore or Repair your computer?

Customer:

Ah, it says Repair your computer

Customer:

plus a bunch of other options

S H E F I N :

Select that and select System Restore from the options.

Customer:

ok

S H E F I N :

You have Startup repair, system restore, command prompt etc, under recovery tools. Right?

Customer:

It just routed me back to where I was when I started... hold on, let me try it again... Yes, I think I saw Startup Repair

S H E F I N :

Select System restore from the list.

Customer:

I've tried Startup repair a few times, trying it now...

Customer:

It's attempting repairs... sorry to take so long

S H E F I N :

Please do not choose startup repair.

S H E F I N :

Select System Restore.

Customer:

Woops... well, it will cancel in a minute, that hasn't worked before...