Product Details

Delivery & Returns

How long will it take to arrive?

Express Delivery - if ordered before 9pm, delivered by courier next working day.

How will I know it has been sent

You will receive an email to confirm when your item has been sent.

You can also check the status of your order and individual items by accessing
your account
details and following the prompts.

Please allow 10 working days from the shipping date of your order before notifying us of any late deliveries.

It may be advisable to check with your neighbors to see if your delivery has been left with them, check any places it could be left such as: garage, porch, or behind garbage cans if it was too big to fit through your mailbox. Contact your local post office to see if the item has been returned to the depot as undelivered and awaiting collection.

Product Details

Delivery & Returns

How long will it take to arrive?

Express Delivery - if ordered before 9pm, delivered by courier next working day.

How will I know it has been sent

You will receive an email to confirm when your item has been sent.

You can also check the status of your order and individual items by accessing
your account
details and following the prompts.

Please allow 10 working days from the shipping date of your order before notifying us of any late deliveries.

It may be advisable to check with your neighbors to see if your delivery has been left with them, check any places it could be left such as: garage, porch, or behind garbage cans if it was too big to fit through your mailbox. Contact your local post office to see if the item has been returned to the depot as undelivered and awaiting collection.

If I'm not completely happy with my item?

Customer Reviews

Top Customer Reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of The Hut Group.

Review of Hug in a Box

I didn't read the small print but hug in a box suggests that it comes in a box. Only when I went back an re read the small print did I realise I needed to select whether I wanted a box. So name of the product is very misleading. Not impressed.

Review of Hug in a Box

Review of Hug in a Box

I would normally say excellent, but I did ask for the order for Tina Cottee to be delivered a week later, for her birthday, and was told this was okay. But it didn't happen. Maybe the system doesn't actually allow for this, but it would have been good to have known.