Resolved -
We have corrected the issue and processed the backlog in our search indexing. Searches will now return up-to-date results.
Mar 15, 17:16 UTC

Investigating -
Our search indexing infrastructure is running behind which is causing inaccuracies in search results. No data has been lost and the system should be caught up shortly.
Mar 15, 16:50 UTC

Resolved -
We have corrected the issue and processed the backlog in our search indexing. Searches will now return up-to-date results.
Mar 14, 23:06 UTC

Identified -
We have identified the issue as a down system in our search cluster. We have started replacement instances as well as additional to process backlog. Resolution expected within 10-15 minutes.
Mar 14, 22:54 UTC

Investigating -
Our search indexing infrastructure is running behind which is causing inaccuracies in search results. No data has been lost and the system should be caught up shortly.
Mar 14, 22:18 UTC

Update -
Front is fully reachable again and we continue to monitor this incident.
Mar 6, 11:12 UTC

Update -
If you are still unable to use Front, point your DNS to Google Public DNS (8.8.8.8).
Mar 6, 10:30 UTC

Monitoring -
Our domain is propagating again.
Mar 6, 10:29 UTC

Update -
Our provider has just updated us. They are lifting the suspension now and service should come back in a few minutes.
Mar 6, 10:25 UTC

Identified -
Our main domain (frontapp.com) was blocked by our DNS provider. They haven't provided an explanation why it was suspended, but we are working with them to restore the service.
Mar 6, 10:15 UTC

Investigating -
We're seeing an elevated error rate in our US and EU datacenters.
The app should be responsive for most customers but we are investigating to make sure everything comes back to normal.
Mar 6, 09:16 UTC