Book Your Appointment Using the TTP website

First, you need to login your to your TTP account using your login.gov profile. If you do not have a login.gov profile – because you applied by mail directly to the CBSA office in Niagara falls or because you used the old Global Online Enrolment System – you will have to create one in order to book an interview.

Then, you need to confirm that you are Conditionally Approved. (You will not be able to book an appointment if you are not yet Conditionally Approved.) NOTE: If this is a renewal application, you may not have to attend an interview. In that case, there will be a notice that you were Approved and the card will already be on its way!

Next, you will have to pick the enrolment centre you want to attend. You can see a full list here. NOTE: If you can, it is best to be flexible about where you will attend your interview.

Once you have chosen your location, you will get to see a calendar with available dates and times. These times are available during the opening hours. What you see available are the times when there are no appointments yet booked. If you log out and log back in, the calendar will change. NOTE: you can only book an appointment up to a few months in advance.

Once you have booked your appointment, you should make sure to note the date and time of your appointment in a calendar you will check.

Struggling to book your appointment? Call us at 1-855-760-0888 and get help!

1. Book Your interview

Manage the interview by clicking on “Manage Interview”

In this case the interview was previously booked so the button has slightly different text.

2. Manage your Interview

Interview information

If you are changing your appointment (see below), this is where you get confirmation of the old interview.

Changing Your Appointment

If your appointment is more than 24 hours away, you should change your appointment through the TTP website the same way you booked it. You can change the date, time or even the enrolment centre if you are changing your appointment through the TTP website.

Struggling to change your appointment? Call us at 1-855-760-0888 and get help!

The best way to try to book an urgent appointment is to continually login to the TTP website using your login.gov profile to see if any new appointments become available, as cancellations lead to appointment slots opening up and sometimes an enrolment centre will open up more spots as well.

You can pay Border Cards to look for cancellations for you. Call us at 1-855-760-0888 to do it for you.