About This Job

Location

Our competitive advantage is our people. It all begins with outstanding talent.

In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.

Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.

Start a rewarding career with Wells Fargo today! This is NOT a typical collections position. Your primary role will be to help your customers find solutions to repay their debt and assist with finding financial stability through debt resolution. Imagine a fast-paced environment where you will have the opportunity to provide outstanding service and make a difference in the lives of our customers! In this position, you will be responsible for taking inbound, and placing outbound, calls and must be able to sit for extended periods of time wearing a telephone headset.

After training is complete the team member's schedule will vary with three days starting at 7:00am and two nights ending no later than 9:00pm and every other Saturday 7:00am -12:00pm. Schedule may vary based on business needs

A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION. AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS *

Once your application is received, Wells Fargo will make initial contact with you via e-mail. Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position.

Required Qualifications

1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment

Desired Qualifications

Basic Microsoft Office skills

Good verbal, written, and interpersonal communication skills

1+ year of collections experience

Other Desired Qualifications

Ability to negotiate

Ability to overcome objection

Ability to meet or exceed goals

Job Expectations

Must be able to attend full duration of required training period

Ability to work weekends and holidays as needed or scheduled

Street Address

IA-Clive: 13733 University Ave - Clive, IA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.