Hurricane Ernesto - Travel Notice Exception Advisory

Due to the projected path of Hurricane Ernesto, American Airlines offers customers the convenience to change their plans.

Reason:

Hurricane Ernesto

Dates of Impacted Travel:

August 08 - 10, 2012 (was Aug 7 - 10)

Applicable to Travel On:

American Airlines / American Eagle / AmericanConnection®

Issued On:

AA 001 ticket stock

Affected Area(s) To/From:

Belize City, Belize (BZE)

Cancun, Mexico (CUN)

Cozumel, Mexico (CZM)

Veracruz, Mexico (VER) - added 8AUG12

Reissue Policy Information

American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines

The first departure flight is more than 3 hours away

Customer has not checked in (passenger may cancel flight to remove check-in)

One change is permitted under this policy without penalty fees or Change Fee

Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

Tickets Issued on/before: August 08, 2012 (was Aug 6)

Ticket Travel Dates: August 08 - 10, 2012 (was Aug 07 - 10)

New Travel Date: August 08 - 12, 2012 (was Aug 07 - 12)

Change to Origin/Destination

Changes to origin/destination are not permitted for the travel notice. Any changes made to origin/destination all fare rules apply. If the new price is lower than original ticket, you must refund the difference to a MCO.

Applicable Booking Class

All fare rules apply with the exception of the following:

Advance Purchase requirement waived

Minimum/Maximum Stay requirement waived

Change Fee waived

When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Rebook permitted as indicated below:

Book same cabin, lowest inventory

If new travel originates August 08 - 12, 2012, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the lowest class available in the same cabin. Advance Purchase and Ticket Change restrictions are waived. See exceptions to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after August 12, 2012. Change Fee will apply.

If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to Travel Notice - Hurricane Ernesto and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 TicketsRevenue/Published Fares Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

Refundable tickets will be refunded to the original form of payment (FOP)

Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.

Non-refundable tickets will be refunded to original form of payment (FOP)

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to a Travel Notice Exception - Hurricane Ernesto , and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets Bulk/Opaque Fares Refund – Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

Refundable tickets will be refunded to the original form of payment (FOP)

Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.

Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

4OSI AA FLT CNLD REFUND PER HURRICANE ERNESTO AUG2012

ARC/IAR REN entry:

Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN080712R

BSP entry:

Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN080712R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled:

For Revenue/Published Fares follow the guidelines below:

If a customer's flight is notcancelled due to the Travel Notice – Hurricane Ernesto, and no other alternate flights are acceptable, a refund is not permittedby the Travel Agency.

Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnect.

No

No

31 - 60 minutes

No

No

61 - 120 minutes

Yes

MCO Endorsement box: BULKRULE24080

Non-Refundable: NoRefundable with a cancellation fee: may refund to orig form of payment (FOP) minus the cancellation fee

ARC/BSP Waiver Code: BULKRULE24080

121 minutes or greater

Yes

Yes

ARC/BSP Waiver Code: BULKRULE24080

Note: Change Fee does not apply to BULK/OPAQUE tickets.

As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

En Route/Diversion

Connecting customers' en route to the above-listed destination or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at prefunds.aa.com.

Additional Information

Bulk/Opaque Fare tickets must be referred to original issuing agent.

Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.

Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.

Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

Visit AA.com and navigate to AA News and Offers to view current travel notices.

Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.