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Contact Us

Send us an Email

JB Hi-Fi values your feedback so we will endeavour to respond to all enquiries within 24 hours.

If your enquiry relates to the delivery of your order we recommend that you refer to our Help Centre. The Shipping & Delivery section will provide guidance on estimated delivery timeframes.

What does your query relate to?

Receipt Details

Store

Order Info

Order date

Your Contact Details

First name *

Full first name e.g. Alex

Last name *

Full last name e.g. Smith

Email address *

e.g. example@domain.com

Phone number *

e.g. 0391234567 or 0412123456

Select a Store

Choose a store that is close to you so we can best respond to your query.

Enter a postcode.

Message

JB Hi-Fi's privacy policy specifies how we will handle your personal information and other information required to be disclosed to you under the Privacy Act. Please read this policy before providing any personal information to us.

Customer Help

Returns, Repairs and Refunds

When will I get my items?

Most in-stock orders are delivered within 3 business days. If you have an enquiry regarding your order please send us an email above. Don't forget to include your order number.

Where is my order?

If you have an enquiry regarding a delayed or missing order. Choose the "Where is my online order?" option above. Don't forget to include your Order number.

Collecting a Click & Collect order?

Goods will not be available for collection until you receive the “Your Click & Collect Order is now ready for collection!” email. You will need your online order number and valid photo ID to collect the goods from store.

How do I cancel an order?

In the dropdown above just select 'Online Order Enquiry' and then 'Please cancel my order' and fill out the form. Please note, we cannot cancel your order once it has been dispatched.

I wasn't home when the courier called?

For standard Electronic items, we will arrange delivery via a national courier network. If the customer is absent at the time of delivery, items will be taken to a local depot or post office. A calling card will be left containing all relevant contact details.

Our Address

Charitable Donation Requests

Marketing, Promotional & Advertising Proposals

JB Hi-Fi receives a very high number of promotional and advertising proposals and we are unable to respond to all requests. We review most proposals within 10 working days of receipt but will only respond to proposals deemed to be of relevance to our marketing plan.

Sign Up for Special Offers

JB Hi-Fi's privacy policy specifies how we will handle your personal information and other information required to be disclosed to you under the Privacy Act. Please read this policy before providing any personal information to us.