Gainsight helps innovative companies protect and nurture their most valuable asset - their customers - with the power of our award-winning platform. With our Customer Success Solution, you can gain deeper insights into customer behavior, operationalize the customer lifecycle, and coordinate actions and results across teams.

This article supports Gainsight NXT, the next evolution of the Customer Success platform. New and upgraded customers are deployed on Gainsight NXT.

If you have not upgraded and are using Gainsight Salesforce Edition, you can find supporting documentation here.

Overview

Gainsight offers a powerful survey tool where Admins can easily create multi-page surveys with a variety of question types, including multiple choice, matrix, and a standard NPS question type.

Prerequisites

Make sure that the required data is already loaded to the Company, Person model, User, and Relationship (If Relationships are enabled in your tenant) objects.

A Domain and Site must be created to host the Survey. The site must be configured to be linked to the survey response page. Contact your Admin to get a Domain and Site as required to host a Survey. For information on this process, refer to Setup a Gainsight Domain.

Create New Survey

To Create a New Survey

Navigate to Surveys > Survey List to open the Survey List view.

Click + at the bottom-right of the page. Create Survey dialog appears.

Enter the following information:

Entity: Select an Entity type, either Company or Relationships. Select a Relationship Type when you want to create this Survey for Relationship.

To Import a Survey from SurveyMonkey

If you are a SurveyMonkey user, you can integrate SurveyMonkey directly with Gainsight and you can import a survey and its responses into Gainsight Surveys. For more information on how to integrate SurveyMonkey with Gainsight, refer to SurveyMonkey Integrationarticle.