CCAP gab, expo acquire a global dimension

MANILA, Philippines - The International Contact Center Conference & Expo, organized by the Contact Center of the Philippines (CCAP), sets its sights on the global horizon by creating an avenue that will share best practices and case studies from other countries as well as the Philippines, with guest speakers flying in from different continents to share their insights and experiences from a more global perspective.The International Contact Center Conference & Expo will be held on Sept. 28-29 at the SMX Convention Center in Pasay City.CCAP president Benedict Hernandez will give a report on the state of the industry, while Anthony Bartolo, vice president for integrated office and contact center communications of Avaya, will talk about global technology trends.Globalization and the factors that continue to make a call center competitive are the running themes of the conference.This is the sixth conference and expo to be organized by CCAP. This year’s event promises to be larger and more exciting as it draws more delegates from all over the world.