I have just been reading about the change from Guest Assistance Cards to Disability Assistance System that will be going into effect on October 9, 2013 at the U.S. parks. Do you have any information about the new system?”

Hi Tracy,

Yes, after careful consideration, both Walt Disney World and Disneyland will be replacing the Guest Assistance Card with the new Disability Access Service Card on October 9th. Assistance Cards will continue to be in effect until that date. Given the increasing volume of requests that Disney receives for special access to their attractions, they are changing the process so that it creates a more consistent experience for all Guests while providing accommodations for Guests with disabilities. The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. More information will become available as we get closer to the October 9th implementation date.

Please rest assured that Disney has an unwavering commitment to making their experiences accessible to all Guests. You will want to contact Guest Relations to discuss your assistance needs upon arrival. Please let me know if I can assist you further and have a wonderful vacation,

Meet the Panelist: Kaylene, Massachusetts

I'm a blessed Mom of five fabulous kids, a Disney Vacation Club member, and an Annual Passholder. I've stayed in every Disney Resort on property, and I've traveled to Walt Disney World Resort with infants, toddlers, tweens, teens, grandparents, and on countless multi-generational family vacations!Learn More About Kaylene

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask the Disney Parks Moms Panel

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online Panelists.

This is a question and answer forum to help you plan the best possible Disney vacation. Due to a high volume of submissions, we cannot guarantee that all questions will be answered. Also, please keep the number of questions in each submission to a limit of 3.

When submitting a question, please do not provide us with ideas or suggestions. Your completion of this form constitutes your consent to our free and unrestricted use and disclosure of the information you provide to us.

Write Your Question

256 Characters Remaining

Relevant Tags

Add at least two tags relevant to your question from the choices below.

Thanks for submitting your question!

You'll receive an email if your question is answered.

Due to the high volume of submissions, we cannot guarantee that all the questions will be answered. In the meantime, be sure to use the "Search" feature above or browse the site by destination to see if a similar question and answer have already been posted.