This Playstation themed controller comes with a USB dongle that plugs into any USB enabled device and tricks it into thinking a wired controller is plugged in when in reality the controller is completely wireless!

Custom-Made @Home Consoles:

Assembly Time

When ordering an @Home game console from RetroGame.Club you can expect a 1-2 week assembly time to build the console, test it thoroughly, configure any controllers and package it for shipping.

*** Disclaimer *** When ordering an Ultimate Retro Controller your console may arrive later by 6 to 8 days due to required controller configuration. If you're confident you can pair the controllers to your console yourself, let us know by sending us an email or leaving a message in the comment box during checkout and we will skip this step to get you the console faster!***

Shipping

Within the United States shipping times are generally 2-4 days. International shipping can take 12-20 days depending on the country.

Returns

We work very hard on these handmade consoles and test them thoroughly before shipping them. However, to make sure you have the best possible experience we do allow returns within 1 week of product arrival.

For a return to be accepted the item must be received in identical condition to it's shipment to avoid restocking fees. Shipping costs must be paid for by the buyer.

Controllers & Accessories

Shipping

To keep the costs low and pass the savings onto our customers, the shipping on controllers & other accessories can take 12-20 days depending on the country you are ordering from.

Returns

In the rare event your controller or accessory is defective or damaged during shipping, it can be returned within 14 days as long as you include the original packaging. Please contact Support@RetroGame.Club to set up any returns.

Warranty

Custom-Made @Home Consoles

Our consoles are made to order and are equipped with open-source software that comes with no warranty. The Raspberry-Pi hardware inside our consoles does, however, have a limited 1 year manufacturers warranty and can be replaced in the event that it fails during normal-use. Normal-use is defined as using equipment under conditions which are not considered to be extreme, reckless or put the hardware under conditions it would not typically be subjected to. Examples of this are not limited to: Water damage, Accidental Damage, Exposing The Device To Extreme Heat, Modifying the Physical Hardware, etc.

The cases which surround the internal hardware can be replaced if manufacturer defects are found, however no physical damage or accidents are covered and this service is provided at the sole discretion of RetroGame.Club. This is not an implied Warranty but rather a gesture of good faith in the extremely rare circumstances where a portion of your case is defective.

Controllers & Other Accessories

Most of our controllers and other retro accessories come with 1 year manufacturer warranties in the event a defect shows up during normal use. See the above explanation of Normal-Use under "Custom-Made @Home Consoles" for more information on this. Please contact Support@RetroGame.Club with any warranty claims you would like to make and we will do our best to get a replacement from the manufacturer for you. In rare occasions you may be responsible for contacting the manufacturer as this is a service we can provide only when we have support staff available to process this for you.

Our consoles are built off EmulationStation which is Open Source Software licensed under the MIT License, using a custom revision of "RetroPie" as a configuration script which is under GNU License.

To respect licenses and trademarks, our systems do not include any non-commercial licensed emulators (such as, but not limited to: Genesis-plus-gx, MAME, FBA, and snes9x), EmulationStation themes, Copyrighted BIOS files or the RetroPie trademark image. All copyrighted or non-commercially licensed content has been removed from our consoles before they can be purchased.

To accomplish this we preinstall only commercially-usable emulators, homebrew BIOS files (Where Possible), a commercially usable Emulation Station Theme, our own trademarked image and a custom Splash Screen we developed ourselves.

Additionally, our consoles only include non-copyrighted games and homebrew content to get you started. No copyrighted games or currently maintained intellectual property is sold with our consoles. The number of games listed as "Supported" by our consoles is an estimate and does not imply that many games are pre-installed on this console. NO legally protected intellectual property is included with any www.RetroGame.Club purchases.

Part of your purchase goes towards a video tutorial on how to install your own games/roms, non-commercial emulators, install new themes if you want to further customize your console, and 2 months unlimited customer service in case you need any help!