Spin cycle not working - will not drain

Washed clothes last night, all cycles ran fine but I realized that I did not add the fabric softener so I started the "extra rinse". Went back later to load the clothes into the dyer and the tub was full of water and it would not go into the spin cycle. We checked the lid switch and checked the wash cycle, everything worked fine.

We moved the dial back to were the spin cycle should begin, it tried to start but didn't, it made a lot of noise and then I smelled a "burnt" smell. Motor? Belt? Anyway - we left it alone at that point, it was already 11:00.
Any suggestions? FYI - not sure which mode Whirlpool we have, didn't get that info this morning before coming to work. The pic of this one looks like ours, but not sure.

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Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.

Check for large items of clothes being tangled if the Bosch washing machine doesn't spin. The weight could not be evenly distributed in the drum and the spin cycle will have been disabled to prevent damage to the clothes..

Load the drum with large and small clothes together and run the entire washing cycle and spin cycle again.

Add more powder and run the entire washing and spin cycle again if you haven't found tangled large items, but the spin cycle still failed. This indicates the amount of cloths was too small.

Add 1 tablespoon of fabric softener to 1 pint of water and pour it into the main detergent dispenser if there's no tangling and the load was a normal size. The cause would have been excessive suds because of too much, or the wrong kind, of detergent. Use HE (High Efficiency) detergent in Bosch washing machines.

Hi
Choosing Your Detergent, Bleach, and Fabric Softener..
Learn what the different items you need to wash your laundry.
Liquid Laundry Detergent and Fabric Softeners
When using liquid laundry detergent, you do not want to poor it directly on your laundry. The dyes in the liquid laundry soap could stain your clothing. You will want to start your washing machine and add the liquid laundry soap while the water is filling the washing machine.
You then can add your laundry once you have about and eighth of the washing machine tub filled. This will ensure your laundry doesn't become stained by the detergent. You should only add the amount that is poured into the cup to the fill line. When you add more, you could find yourself wading through mounds of bubbles overflowing from your washing machine.
The same reasoning applies to liquid fabric softeners. However, liquid fabric softeners are added to the washing cycle after the initial washing cycle is finished. You will want to add the fabric softener once the washing machine has filled with water and started to agitate. This keeps the fabric softener from touching the laundry and will work it into your clothing better.
Powdered Laundry Detergent
You will want to add one cup of loose laundry detergent to your washing machine in the same manner you would do the liquid laundry detergent. By doing this, the powdered laundry detergent will dissolve easier.
Bleach
When adding bleach to your laundry, there is a small triangular cup in the corner of your washing machine. By adding one cup of bleach into that dispenser, the bleach will be added to the laundry at a precise time during the wash cycle.
Setting Your Washing Machine
Most washing machines have three or four cycles. For instance, the Maytag Washer I have has four cycles, regular, permanent press, delicate, and soak.
Regular Washing Cycle
The regular cycle is used for the following types of clothes and other apparel:
• Jeans • Towels • Blankets • Sheets • Quilts • Bedspreads
The soil types for this cycle are heavy, normal, and light. This means clothes or other articles that are lightly too heavily soiled should be washed in this cycle. This is due to the washing cycles can be set from a minimum of eight to fourteen minutes maximum. You can use all three of the water temperatures in this cycle.
1Permanent Press Washing Cycle
The permanent press washing cycle is used on the clothes that may or may not need to be ironed. Such as:
• Blouses • Shirts • T-shirts • Under garments. This would be your unmentionables and socks. • Jackets • Sheets • Baby Clothing
The soil types for this wash cycle are normal and light. The washing times for the permanent press cycle are six minutes to ten minutes. You can use all three washing temperature modes for this cycle as well.
Delicate Washing Cycle
The delicate washing cycle is normally used for sweaters, cotton, silks, and other fabrics that need to be washed with care.
The soil types for the delicate cycle are normal and light. The washing times for the delicate cycle are four and six minutes. It is best to wash your delicate clothes in warm or cold water. Always wash clothing that is more than forty percent cotton in cold water to prevent shrinking.
Soak Washing Cycle
The soak cycle would be used for heavily soiled clothing, such as, football and baseball uniforms. This will help rid the uniforms of caked on mud and grass stains.
You can also use this cycle if you wish to only bleach your white's once a week or once a month with bleach.
Washing Your Laundry
Choose the cycle you need for your laundry. Add the laundry detergent, fabric softener, and bleach (remember regular liquid bleach is for white clothes only.) Start the washing machine and let fill to dissolve the dry detergent or to mix in the liquid detergent.
Now add your clothes to the washing machine. Clothes the lid so the washing machine will continue to wash your clothes.
If you are using a Laundromat, put your clothes in the washing area and shut the lid or door. Add your detergent and other cleaning items in the correct compartments. Put in the correct amount of change so the washer will start.

There have been lot's of reports of moldy door seals. Check your door seal at the bottom to see if it is holding water and not draining properly. Dry and clean with a bleach solution is it is. Front loaders don't always drain completely. WHen you start a new cycle the first thing they do is purge any water left from the previous one. This also causes a mold issue. Easiest solution is to do a stain cycle with presoak and add 2 cups of bleach to kill the mold. Obviously no clothes! Good luck!

I don't know if the problem is solved but last night we ran the washer without any clothes in it and everything seemed to work fine. My wife was able to run a load of laundry and it seemed to work. I hope it was just too much clothes the first time it stopped or the washer was just acting up. Either way, I had nothing to do with the fix. Sorry I couldn't be any more help. Thank you for the link to assistance plan, it might come in handy in the future.

Do your clothes smell funny? Does it take forever for a load to wash? That happened to me and there was a wire loose in the machine somewhere and it would quit mid cycle and never finished a rinse or spin cycle. My fabric softener never drained either!

I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.