Recent Reviews from AutoNation Ford Panama City

The latest used Ford F-150 was wonderful. It was smooth until finance office. C.R. as salesman did a very good job for us. Keith as appraiser was very fair with his appraisal. The finance man was also informative and did his job BUT I would have given a 5 star rating if there was a faster way to complete the process. NOT a fault of Finance just to much time to get into finance office.......and inconvenient that you have to drive to another building for finance office......

Don FreigoMar 15, 2018

5

Great experience and great Ford products.

Brittany HickeyMar 15, 2018

5

Matt is my new service advisor and was excellent to work with.....All service was done and no problems that were not addressed and fixed......

Donald FreigoMar 15, 2018

5

I had a transmission shutter in a used 2016 Ford Focus I had just purchased for my daughter. I dropped the car off at 10:30am on Tuesday and by 9:00am Thursday they had replaces the clutch and all is good.

Michael SealMar 15, 2018

5

Bought 2 vehicle2 same day. Beverly was amazing. Very patient and extremely knowledgeable of ALL Ford products.

Kyle HickeyMar 14, 2018

5

Cooling system recall on 2014 escape. Prompt service and convient shuttle service during Irepair time of approximately 5 hrs. All handled professionally. I cannot comment on quality of repair as work was done yesterday, so far so good.

Amy SmithMar 14, 2018

5

My sales rep was Marshall Grubbs. He worked quite hard yesterday and today attempting to find me a vehicle that I both liked and could afford. And when I told him that I had decided to wait till I can afford to trade up and place it down he was very gracious he will definitely be the person I call when I'm ready to make a trade.

Jade MilambergMar 13, 2018

1

When does a spark plug and valave cover gasket change cost $600??? Its when your local dealership is trying to bs you on why the old used car cost so much. When asked to prove the value of course their way of checking value "wasnt working". Lying to customers faces to benefit yourself/company to sell a car is a disgrace. It only takes an hour at most to replace plugs and gasket, maybe $60 in parts. So labor cost $540??? Like I said we were lied to. Better Luck next time ripping someone off that doesnt know what youre talking about.

B BishopMar 13, 2018

5

I had to have my backup camera replaced. It was an expensive fix but the folks at auto nation ford took great care of me and my car. Special shout out to Scott in the service dept for his kindness!

Cindy RoachMar 13, 2018

1

Scheduled an appointment to get the recall fixed on my car. Apparently my car can randomly catch on fire. They scheduled and said they had the parts and it would be half a day. Dropped off the car at 7:45. Never received a call it was done. At 2:45 we called and they said it was ready. When we got there, they said they never did the work because they didn’t have the part. I was beyond mad because we have a newborn at home and coordinating getting my car there was hard enough. Very inconsiderate service departments

Amy DavisMar 12, 2018

1

Scheduled an appointment to get the recall fixed on my car. Apparently my car can randomly catch on fire. They scheduled and said they had the parts and it would be half a day. Dropped off the car at 7:45. Never received a call it was done. At 2:45 we called and they said it was ready. When we got there, they said they never did the work because they didn’t have the part. I was beyond mad because we have a newborn at home and coordinating getting my car there was hard enough. Very inconsiderate service departments

Amy LudlamMar 12, 2018

5

I am from Minnesota but spend my winters in Panama City Beach. I get all the service done on my 2014 Explorer here because I'm very satisfied with the Ford dealership in Panama City. They are exremely courtious and professional. I know the work will be done correctly. Thank you!

Victor WarnementMar 12, 2018

5

I really enjoy coming to the facility for my oil change. Jesse the transporter guy is great. The snacks are a great added bonus

Uneedre LewisMar 12, 2018

4

They have done several high dollar repairs for me in recent years. They keep their word and do great work. I'd recommend them to a friend.

C. WilliamsMar 10, 2018

5

Bought used F250 Ray Fox met with my wife to see their inventory the prior day. Set appointment for next night he met us with keys to test drive two trucks. Choose the one we wanted and drove off an hour later with the truck. Easy and very courteous throughout process. Will definitely be back in 4 months for my wife’s car

Joseph FijalkowskiMar 9, 2018

5

my truck was repair in a very timely fashion. AND THE REP'S WERE VERY FRIENDLY. will always have truck repared there if possible...THANKS

Danny L FarmerMar 8, 2018

5

I love these people they do a great job keep up the good work thanks Scott

Bertha StanfordMar 7, 2018

5

As always, Tracy Black provides the friendliest and most reliable experience in the service department. She is welcoming and informative - really knows her product. My 11 year old Edge has never been in better hands. Thanks!

Carol KellingMar 5, 2018

5

the air bag replacement was done in a very timely manner along with an oil change and tire rotation.

John ErbMar 2, 2018

4

Service was done quickly and very efficiently. Everyone treated me like a regular customer even though I was from out of state and this was my first time at this dealership.

Albert MottMar 1, 2018

3

Kind of pushy

Daniel StanardFeb 28, 2018

4

Personnel were polite and friendly. All required paperwork was ready when promised. Vehicle was ready on schedule, detailed clean, and full of gas when picked up. Didn't like going over other financing options when I had already set up my own or I would have rated them at 5 stars. Other than that I was pleased with everything that happened.

Chuck ZulegerFeb 24, 2018

2

Because of the financial issues

Virginia CopeFeb 23, 2018

5

Charlie was our salesman for our new F350 truck. Incredibly knowledgeable, laid back, excellent follow through. My husband and I agree this was the best experience we have ever had buying a new vehicle. Thank you, AutoNation!

Suzanne Hill FindleyFeb 23, 2018

5

Dropped my truck off yesterday for a full detail. Buff,wax, the whole 9 years. Spoke with Chad the detail manager for a good 20 min about what would be done and how it would be done. This guy is a detailing expert. He knows what he's talking about and I felt much better leaving my truck with him over a 17 year old at grease pro. After picking my truck up I couldn't believe the job they did. My truck looked brand new and i will be a return customer when it comes to any detail work.

Cory WildesFeb 23, 2018

5

Service always begins when scheduled and is completed in a reasonable time. I always feel that the representative is looking out for the care of my vehicle and not just the dollars it will generate.

Jospeh WilliamsFeb 22, 2018

5

Jesse went above and beyond to ensure I got the vehicle I wanted. He works hard, listens well and is honest about what he can and can’t do. I will be working with him for now on.

TiaraFeb 21, 2018

4

Rodger didn't try to upsell me to a different truck. He listened to what I wanted and showed me the models that fit that bill. I did see an issue with the truck and brought it back and he had it quickly fixed.

Michael GuthrieFeb 20, 2018

5

Lance was very helpful durong process if getting my car repaired. I just dropped in and had to wait about 3 hours and he kept me informed of progress regularly. Helped with warranty information which helped save me some money.

Allan HearnFeb 20, 2018

5

I arrived early and got checked in by a different advisor. The car was serviced in short order.

Joel JacksonFeb 19, 2018

5

Came from out of town, everything about car was as described, and I couldn't have been more impressed on how the deal went. However, the most important thing was the quick response to my original telephone calls. The internet manager C. R. Rish was on top of everything. Purchased CPO Ford Edge.

Sandra SmithFeb 12, 2018

5

Matt was very helpful. He called my warranty company and argued for me. He even discovered that my battery was going bad. My repairs were resolved without any hassle.

Mike PickeringFeb 3, 2018

5

Had an excellent buying experience when I purchased my F-150 Platinum truck. David Gray, my sales professional was attentive all along the purchasing process. David always had the answers to my questions and David always got back we me in a timely manner. He was very knowledgeable about the vehicle.

Audrey EwingFeb 3, 2018

1

Mr. Dave Ward, Service Manager, went out his way to provide quality, prompt service on this visit.

William VickersFeb 1, 2018

5

Had a leak in my carport from front of Escape. Turned out to be right bearing in the axle for the transmission. Had it repaired in one day without an appointment. Very appreciative.

Mary LittletonJan 30, 2018

5

i came in recently for my 75k maintenance and Mike Smith is my auto advisor, make my appointment and come on down. he greets very kindly, got coffe, juice or doughnuts, take a choice, tells him whats what and off I go, any problems he calls and informs me and the total, all is great. well my coolant light came on for no reason, call Mike, says come on down, again friendly greeting and treats are available while waiting car is being serviced, he says all is working fine check out everything and if a problem arises come back. no problem. they, mike smith is very good to me and no problems with my car and it's not even a ford product. Thank you, Mike Smith and auto nations ford.

Beverly LeeJan 26, 2018

1

Would rather not deal with sales persons at all. Finance Dept would turn me off on buying! Need to trust your bank instead.

Carrie TayorJan 25, 2018

5

This is the 6th vehicle I have bought at Auto Nation Ford Panama City since 2009. Every one in my family drives a car I bought from CR Rish. He is the man to see to be treated like family. I totaled my 2006 F-150 in an accident on 12/23/17 and CR found a quality 2014 F-150 XLT at a great price. I ONLY buy cars here! Thank you again CR!

Kenneth EadsJan 21, 2018

5

One of the best, stress free experiences I've ever had when buying a car. Thanks Courtney! Great deal on a 2016 Nissan Murano and a very fair trade in on our car.

Ann WeberJan 20, 2018

5

Got a recall for 2005 airbag inflators, parts were in stock, replacement only took about 1 1/2hr, faster than stated in recall so I hope I'm good to go.....

Jim McbrideJan 19, 2018

1

The service department was terrible! We were ignored and the people were rude... the only person that tried to help was the cashier. What ever happened to good customer service?

Melanie BurnettJan 18, 2018

5

I am never disappointed at AutoNation Ford when I get my Ford Escape serviced. Everyone is professional & they get the job done. Never any problems.

Theresa King-bairdJan 18, 2018

2

Did not like the multiple hard credit check. If affected my credit score. Salesman was not willing to work with my offer,but i bought it anyway, i think he was too worried about his comision rather then making the business look good for future customer.

Rafael GuzmanJan 18, 2018

5

David Ward is excellent! He really looks after his customers and keeps them updated as to what is going on with their vehicle.

David TatomJan 18, 2018

5

The service was fast and John was very pleasant and nice. Made sure we understood everything that needed too be done.

Chesley RobertsJan 18, 2018

1

Worst salesman by far award

Tim DingessJan 17, 2018

5

Everyone was quite efficient, friendly, caring. I have been having my vehicles serviced here for 14 years, no complaints. Thanks Mike and Scot

Susan MooreJan 17, 2018

5

Beverly Olecki was our sales rep. SHE has excellent customer service skills, very friendly, and well spoken.

Candy1958Jan 10, 2018

3

Went in for an oil change on a Friday morning which I'd scheduled the day prior. There was a pretty good wait in the service bay for an advisor to greet me, either they were incredibly, incredibly busy or something not sure. Turns out my appointment had not in fact been scheduled correctly, so I ended up waiting about an hour in total for an oil change, which is not entirely uncommon and I had no complaints once my presence was acknowledged. Oil change prices are very reasonable, I'm always charged between $43-$58 for my V8 F-150, surprising because it takes 8 quarts(most oil change specials only give you 5qts, then charge for more) of synthetic blend oil. Fair value at AutoNation.

Justin LuttrellJan 1, 2018

5

Great service and fair prices. Thanks Auto Nation

Shane CarterDec 21, 2017

4

Super easy to work with, got us in the vehicle we wanted at The price that we needed!

Jennifer FrenderDec 21, 2017

2

Seems only one service writer can help a particular customer. Even with special urging for flushing my truck (F-150 2014) drips oil on my driveway/garage for about 2 days. Service was completed in about 30 minutes. It took almost 30 minutes to process paper work AND once I paid I had b we come blocked in by other vehicles that had finished service. Service department extremely poorly managed.

John CopesDec 15, 2017

1

Took my 2014 Ford F1 50 eco-boost truck in for repair come to find out it did need a motor they replace the motor now the new motor/engine is running rough and nobody knows how to fix it three weeks later

Big alDec 12, 2017

5

I contacted dealer and I was immediately assisted by the nicest sales person ever. Beverly went out of her way to be of service.

Roy Holden IvDec 7, 2017

1

Poor service. Dad went in for his check up on oil and tires and they made him wait 6 hours in september. Then a month later it started to violently vibrate, then clicking noise at lower speeds. Came in today and they admitted that they didn't balance the tires and that we had a nail in the tire. No charge. But they didn't fix the Violent Vibrations around the engine and that is still happening at above 60 MPH. Thanks for nothing Ford. We will be now going to a local dealership that might actually do their job!

Luka MegurineDec 2, 2017

5

Took F150 in for its periodic oil change and to prep for an upcoming road trip. In and out in an hour.

Mary HerdDec 2, 2017

4

Charlie and Courtney were AMAZING!!! Not pushy at all... understanding... friendly.. patient... over all people I was very grateful to deal with. The finance man Mike was awesome as well... they all went above and beyond to help me and I would recommend those three to anyone that needs a new car!

Kim PageDec 1, 2017

2

I have been recommending this place to people. But I no longer can do that. My husband bought a car just a few weeks ago, and it already needed a repair. The part was $65, the total was $838. They feel they are being generous paying for half of that when the right thing would be that we pay for the part and they put it in since we just bought the car and they supposedly do such a thorough inspection. Beverly in sales is great to work with, but the service department is a rip off. They said they'd "be nice" about the repair. If we had known what being nice was in their opinion we would have gone to our own mechanic who could have done it for a fraction of that cost.

Kathy CasselDec 1, 2017

5

Great job by the Service Adviser in letting me know that the recall would take approximately 4 hours when I had intended to wait. He set me up with a loaner vehicle so that my total day would not be taken up waiting at the service facility.

Wayne HaganDec 1, 2017

1

I purchased my veh. from a different dealership and was promised the first oil change was free no matter what dealership I took it to be serviced. Auto Nation did not honor that but did make another repair that was needed. I have purchased a veh from Auto Nation in the past but will not purchased one in the future. Should have changed my oil.

Raymond SeiboldDec 1, 2017

5

I was very pleased with my salesman, Anthony, and the overall professionalism of the dealership.

Frances FontainNov 30, 2017

5

The whole process of looking and deciding on a vehicle was very informative. Marshall and Charlie were very helpful in making the process as easy as possible.

Madison GannNov 29, 2017

5

It was an absolute pleasure dealing with Marshall and the AutoNation staff. I would definitely recommend and will buy again from there when in need.

Beachside Maintenance & Services LlcNov 27, 2017

5

Mathew did a great job staying on top of my service. The mechanic area took 3 hours to do some simple maintenance. Matt was on it when the delay became excessive.

Albert MillsNov 27, 2017

1

Another rip off dealership

August LewisNov 21, 2017

5

I called to schedule and an appointment to bring my car in with multiple issues and thought I'd have to wait a while to get in, but I was scheduled the very next morning. I had Sean help me, who has helped me once before and is very nice and considerate. It feels like he cares about my cars wellbeing, not just the check he'll get out of it. I was there for 5 1/2 hours, which was expected with all the things going on with my car, and was given two updates on my car throughout the process which was really nice. They have complimentary snacks and coffee which was a very nice surprise, especially since I was coming in at 7 AM. Overall I am very satisfied with this Ford and would definitely recommend you to take your car here for anything from a check engine light to an oil change!

YellowfordfocusNov 21, 2017

5

Service was prompt and helpful. Technician was helpful in determining my needs and referring me for other services.

Lisa WillcocksNov 20, 2017

5

Great experience, staff is extremely nice and helpful and Tracy my service person was excellent in helping with my car problem.

Fran HutchesonNov 19, 2017

5

Great experience, super easy with no troubles what so ever. I loved that you can reserve a vehicle and make an appointment, so you don't have to make a quick decision on such a large purchase. There is no pressure at all. Roger was easy going and very helpful and Tori was pleasant and friendly. I recommend giving them a look if your needing another vehicle.

Ken ManniNov 17, 2017

1

Very unprofessional

Marlaina DeStefanoNov 16, 2017

4

The sales and the service department are amazing. I have purchased two cars from this dealership and I have no complaints.

Jesse and Jenna DickonNov 14, 2017

5

Had my 2008 ford edge repaired here and they backed their work like promissed. And the people there were friendly. Will definately be going back. Highly recommended.

Tommy HarknessNov 10, 2017

5

Very pleasant experience and one that I am looking forward to in the future.

James FabrizioNov 10, 2017

5

It was a very seamless and easy process. I shopped online at carfax.com. I found the car I wanted, went to the dealership, test drove the car and bought it.

Barbara KadelNov 7, 2017

1

The service representative did a good job. AutoNation as whole was terrible. They had my van for over a week and it’s still not fixed. They charged me $500 labor for something that I’ve done in one hour. After lots of arguing and haggling they took 15% off my bill. That helped, but after all the hassle and aggravation I think that a much larger discount was in order.

Derek DooleyNov 3, 2017

4

Shopping experience was good as it should be and I love the truck so far. However 5 days ago I ask for a key that fits the cargo tie downs in the bed of the truck and still don't have one nor have I got a call back. Seems like a pretty simple fix to finish up a pretty good car buying experience.

Justin PittsNov 3, 2017

5

This was the easiest car purchase I've ever made. The car I found on autonation was cost effective, in perfect condition, and it was transported quickly to my local dealer. The whole process was a great experience.

Gordon AndersonOct 31, 2017

5

Bev Olecki is a wonderful salesperson.THE BEST!!!! That sounds corny but true. From the first phone call to the last “Congrats. Enjoy your new car”, SHE WAS THERE...even when it seemed rocky( you know: THE POLITICS OF PURCHASING), SHE KEPT A LEVEL HEAD AND MADE ME BELIEVE WE COULD MOVE MOUNTAINS.... and WE DID!!!! 2013 NISSAN ROGUE. ITS USED BUT ITS NEW TO ME AND MADE FOR ME¿¿ Mike Peel, THE FINANCE GUY, THE MONEY MAN was exceptionally thorough and answered all my questions WITHOUT RESERVATION!!!! He made me laugh which seems hard to do when you are Signing signing and signing ¿ AUTONATION FORD, y’all are TOP NOTCH!!!!!

SEAOct 28, 2017

5

Bev Olecki....you are the best car salesperson I have met...YOUR customer service is SPOT ON!!! From start to finish....You definitely know what you are doing and it shows...I didn’t think or believe I could get a car but every step of the way you were there saying YES YOU CAN!!!! ......and WE DID IT!!!! I love my Nissan Rogue!!!! GOD BLESS YOU MS. BEV����

Seadrinta Michelle Forward-CarrOct 27, 2017

4

I went in for recall work on my 2014 Escape. I arrived at 7:20 I had a 7:30 appt...they eventually got it back after 8. Work was finished around 11:30. I wish they could have told me the time it would take when I was making the appt...new side door latches taking a hour a door,the tech had experience and didn't take that long but still.....

Michaux CupplesOct 26, 2017

4

Overall a good experience. They didn't have the parts I needed in stock

Michael StatonOct 24, 2017

5

My experience was quite satisfactory. Service was performed in a timely and professional manner.

Paul HunyadyOct 24, 2017

4

They are very helpful here and have helped clear up a lot of the issues I've had since I've gotten my car. However, Greg did not ask how old I was to whether or not I was eligible to get a rental car. So I was without transportation until my car was finished the next day. Friendly staff, and always willing to help.

Jessica JoyceOct 20, 2017

5

Jason Jeter the sales associate was very helpful and kind. I fell in love with the car, he did everything he could to help me get it. The place makes you feel comfortable. Thank you guys again.

Rose RobertsOct 19, 2017

5

Great experience with the service team. Everything was explained to me so I knew exactly what was done to my car �

Linda RayaOct 18, 2017

5

I was offered a ride back to my condo and then was picked up when my truck was ready. Great service.

Ron LambersonOct 17, 2017

2

First off, I have owned a Jeep Wrangler before—I purchased this 2011 Jeep Wrangler Unlimited for my wife on 10/07 because she missed the “Jeep experience.” The good—process was fine, approval was quick, salesman was very nice, deal was decent but not great; I thought there were a few flaws that should have been dealt with for the price asked but in the end rolled with it since the it was mechanically and electrically sound. The bad—last night we were preparing for a jeep weekend and when taking the top down the frame was broken or missing screws, several straps torn or missing, top is mildewed (detailer did good job of hiding it) and flaking in places, top looks like it was glued in a few spots, windshield/top seal is funky. In my opinion, being a Jeep, the dealer should not have overlooked or missed this. Also the floor boards in front are staying mysteriously wet all the time (plugs are in). I called customer service and they said they could not look at it today, but to make an appt since they are 1/2 manned on Saturdays. We will see if they can help us.... I would have ranked this purchase as a 4-5 before the top fiasco.

Jeffrey RineOct 14, 2017

1

Vacationing in PCB and dropped by with an AC issue with my Explorer. Nobody greeted me in service center. No customer waiting in service area. I went inside and asked about an actuator replacement for the AC (looked up the issue and even found videos on user repair - about 45 min to do). Guy told me they didn’t have time to fix it even if I left it overnight. Drove 200 yards to Goodyear repair shop and he fixed it in under an hour. Not typical Ford service for sure.

Randall WilliamsOct 13, 2017

1

Worst visit to a service department I have ever experienced. Lied to twice by two different people about the issues with my vehicle. Still not fixed for the reason it was taken in for.

Bob MossOct 12, 2017

1

It took them 3 times(3 weeks but at different times) To finally fix the issue. Even though they say they checked it)

Tèa MarsdenOct 6, 2017

1

No common sense! Favoring their services business by doing work that will cause you to come back! Bias against older vehicles and owners. We drive Ford products, because they are quality and last. But quality services by quality technicans are mandatory! AutoNation is substandard in this regard! Ford Motor Co should be listening!! They are the ones who will lose in the end game. Very poor communications with service writer. Says he's too busy to call you back! Lip service, no walking their talk! Expectations not realized. Poor technical advice by service writer. He needs training. What else can I say??? AutoNation, if you care and want to stay in business, make changes!! Bob H

Robert HolzworthOct 4, 2017

5

Great experience purchasing our F-150 recently. All aspects of transaction were prompt and professional. Thanks guys.

Jan WatersOct 2, 2017

4

AutoNation did a good job of repairing the transmission and a rear hatch lock on our 2010 Explorer. But customer service and communication were lacking over the four days it took to get our car back. I had made an appointment at 8:30 a.m. on a Tuesday to save time, in hopes of having the car available for an out-of-town trip on the following Friday. My wife and wandered around, trying to figure out whom to see, with service reps sitting at desks, doing their best to avoid eye contact. Finally, a woman whom I assume was the designated greeter took us to our assigned service rep. He seemed annoyed that we interrupted him. But he did a detailed writeup of what needed to be repaired and/or checked out. Over the next three days, I had to call him each late afternoon to get an update, after waiting all day for him to call me. The transmission repair was delayed because a part didn't arrive as early as expected. So we ended up taking my beat-up Oldsmobile on our Friday trip. On that day, communication also was lacking. I got a voice mail from the reluctant rep about 4 p.m. and couldn't return it till 5 p.m. Finally, the car was ready to be picked up the next morning. He gave us a discount for our troubles, so the final bill was less than we expected. But throughout, communication was one-sided. The only person who consistently was helpful was the woman who had rescued us on Tuesday. She also was at work on Saturday, when I picked up the Explorer, and she again was courteous and attentive. Unfortunately I didn't get her name. We are pleased so far with the repairs, and I'm glad we went to a dealer, who had the right equipment and knowledge to fix our transmission. But my experiences with the previous dealer at that location, Cook-Whitehead Ford, were much less frustrating. I always was greeted promptly and warmly as soon as I arrived at Cook-Whitehead, and I was kept informed about repairs quickly and efficiently. With AutoNation, that wasn't so.

SubverbOct 2, 2017

5

This is the second truck I have purchased from this dealer, in the last 18 months, because their service and attention is second to none.

Dawgau421Oct 2, 2017

5

Excellent customer service-would recommend Russ to others in the market for a car

Jody SchnellSep 29, 2017

5

Very awesome buying experience David Gray our salesman was excellent.

Alan NewtonSep 28, 2017

5

Russ was absolutely wonderful during the trade in and purchase process. He answered every little question we had and was very helpful along the way. I would highly recommend Russ and his team at AutoNation Ford Panama City. We love our new Ford Explorer!

lindsm05Sep 26, 2017

5

My salesperson Ms. Beverly Olecki was the Greatest

Tony JonesSep 25, 2017

5

Russ was absolutely wonderful during our whole experience. From test driving to the trade in process, he was great! He never failed to be real and honest with us, while working with our every little need. We are so happy with our new Explorer. If you are interested in a new vehicle, go see Russ!

Lindsey MillerSep 23, 2017

1

Waiting room is very uncomfortable. Chairs are terrible for someone with back problems or has to wait for hours. Men's restroom was not clean. Complained to service manager and asked if he ever visited competition like Toyota. His answer was No and had no other comments. Will report on service later after I waited 3 afternoons 3+ hours each. Bill B

William BSep 22, 2017

5

In the words of Tony the Tiger, the service was grrrrrrrrreat.

Shala ThomasSep 22, 2017

5

Dealership and especially my co-ordinator are excellent. Car usually is ready at the prescribed time. He keeps me informed as to the progress of the repair.

Eugene LysackSep 22, 2017

5

Everything about my experience with my new truck purchase at AutoNation Ford Panama City was excellent. From the moment I walked in I was treated like I was the only person there. The facility was clean as a whistle and the people were genuine. My saleswoman, Beverly Olecki was a true professional. Beverly and I exchanged in conversation what I wanted and not what she wanted to sell me and she put me on the path to achieving my goal. I ordered a new F250 Lariat for future dreams according to what I deemed important and that was a process that was totally new to me. Since this was the first and probably last vehicle I will ever order Beverly was a guiding light through the entire process and she was masterful! Once the truck was placed in order Beverly kept me in the loop where the process was each week until it finally arrived. Once my truck arrived it was even more than I could have asked for because pictures do not tell the whole story, I was more than a little impressed. The financing portion of the journey was as smooth as ever. Nick the financial expert was detailed and everything was explained and readdressed if I had any questions. It truly was one of the best experiences I have had at an auto dealership, they get my full recommendation!

Mark ReynoldsSep 21, 2017

5

This Ford Co preformed a recall with little trouble to me. Excellent service!

Jay LaceySep 21, 2017

1

Autonation Ford in Panama City provided me the WORST experience I've ever had with a dealership. The PTU exploded on my 2015 explorer while on vacation. Because of back orders on the PTU, it took them one month to fix the vehicle. I was told by service adviser Mike Lewis that my rental car would be paid for while my vehicle was being fixed because the PTU was under warranty. After countless phone calls that were not returned, and 7 weeks later, I'm being told Ford never agreed to pay for my rental vehicle and that I am stuck with a $1,100 bill. The dealership blatantly lied to me. Do not trust one thing any Autonation employee tells you. It is hard to believe a business can be this dishonest. UPDATE: AutoNation asked me to contact them after reading my review. They promised to "make things right". Hard to believe, but not only did they not make things right, they made things worse. The general manager of the dealership told me Ford corporate office was to blame for my lack of reimbursement. In spite of the fact that his service adviser told me face-to-face that I would be reimbursed for my rental car, he said his dealership had no responsibility for the issue I faced. He then tried to blame me for the issue, saying I never had my oil changed at a Ford dealership, which meant that Ford did not owe me anything because I was not a loyal Ford customer. The PTU part that exploded was under warranty, it had no connection to anything oil-related, and is an issue with Fords nationwide, but he still suggested it was my fault. I am sure there are worse dealerships somewhere in the world, but it would be hard to be worse than the liars and cheats working at AutoNation Ford in Panama City.

C MartinSep 20, 2017

5

Great service, friendly staff, quick repairs. Just needed oil change and they worked us in.

Alan MattauschSep 20, 2017

1

Bunch of liars

Tyler SmallSep 18, 2017

2

It's not that the experience was horrible, it's just that it is consistently bad. I have six prepaid oil changes and rotations but after the first two I started playing someone else to do them instead of dealing with the frustration of using auto nation Ford. This time I dropped my truck off on Saturday for the oil change, they called and recommended two things and quoted me a price for both(total 40.00). When I got there the manager listed the things done, when I did not here the one added item I asked if it had been done. Tech said yes but they had failed to charge me the 8.00 . I waited while they reworked the contract to collect the $8. Upon the return the bill was 75.00 . The tire rotation which I was quoted 32 00 was billed at 65.00 . When I referenced the phone call the tech said " that was me " and told me he would have to get his manager to re-do the contract again. Again, not the end of the world, but I honestly feel like once they got my money that stopped caring. This spring when I buy my next truck I will go elsewhere.

Fred freemanSep 18, 2017

5

Great Customer service. Car issues always make me a little nervous, but once I realized I was in good hands I was very happy.

RaquelSep 18, 2017

3

Service representative Tracy was attentive to my needs. She responded to every call in a timely manner. Very willing to go the extra mile.

Jason DaySep 14, 2017

5

Took my F150 in because it had an electrical/starting problem. No one else could figure it out. Mike Lewis was great and got me going again

Kyle StokesSep 14, 2017

5

Experience was awesome. From the moment we were greeted at the front door, speaking with the sales person, and meeting the sales managers. Low keyed, no pressure. The experience was all about what they could do to help us find the right car for our family. No high pressure sales pitch. The sales person (Marshall) was excellent...his product knowledge and approach were perfect for us and honestly refreshing.

soonerjcSep 7, 2017

5

The vehicle service was complete and review process complete. I asked the service representative if he could help me with activating a voice command problem I was having with the Navigation system. He found that there was a problem and immediately scheduled me for service. I did not suspect a problem. I thought I did not know how to activate the system. The service was superior.

Thomas CollinsSep 5, 2017

5

While the customer service at AutoNation Ford in Panama City was great. Ford has decided to deny my paint claim. Ford is calling the rust coming from under the paint of my F150 "damage," and not coverable under the bumper to bumper warranty. Admittedly there is only one spot of rust that is still under the paint and five rust spots total, but Ford is is saying the rust was caused by a corrosive material. This is not the fault of AutoNation in Panama City, they were quick to help me and file the warranty claim. They were also very quick to tell me that the claim had been denied and let me know that they would be available if there were anything else that could be done. Even though this is ongoing; Ford has lost a 3 Ford owning, 17 year customer that hasn't yet even hit 35 years of age.

Aaron MilwardSep 2, 2017

5

Marshall was excellent. He went out of his way to be so helpful.

Gloria JohnsonAug 28, 2017

1

Poor service. Had a 7:00 am appointment i had to have the minivan back by 12:00 noon for a one hour recall and a job they said would take a few minutes and cost $20.00 in labor I approved $50.00 just in case. They said it would be done by noon no problem. They didn't even start working on it tell 1:00 and at 3:00 they called and said the recall was done but the other job would take hours and would cost way more then the approved $50.00 in labor. I had the part and installed my self using hand tools in less then 20 minutes. I hope I never have to go there again.

Russ BrennerAug 27, 2017

5

Always great service at AutoNation Ford, I have been going there for 12 years.

Ann JordanAug 23, 2017

5

The staff are always friendly and when I purchased my new car from them they made the whole process easy and stress free. They don't high pressure you and they didn't try to sell me something I didn't want. Great experience.

Stephanie EatonAug 18, 2017

5

I was treated so nice. Matt helped me and got my car repaired and my extended warranty paid in full I took it up before and the waranty paid and the staff could not have been any nicer. Especially Matt. Thanks Auto Nation Panama City, Fl

Pam Chisholm JacksonAug 17, 2017

4

Recently purchased a Ford F150 from their used lot. Roger Sutherland was a super sales person. He listened to what we were looking for in a truck and stayed in that lane. No trying to push us into something that we were not looking for. He made it all so easy and effortless. The last vehicle we had purchased was back in 2006, so this experience was so much more relaxing and stressfree.

Mary Ellen WardAug 13, 2017

1

The manager, Chris, over at the used car lot was extremely rude and told me that they would do a soft pull on my credit. It showed up on my credit bureau as a hard credit inquiry. Be very careful, those guys are extremely dishonest and money driven as opposed to customer service driven.

Tyler SmallAug 12, 2017

1

Ok my husband and I went to visit the used car lot there and were we in for a surprise... The sales person we saw promised us that they would do a soft credit pull and it turns out it was a hard credit inquiry. After reporting this to the manager (Chris) he just shrugged it off to common practice. This sort of behavior is expected by many in car sales but still shouldn't be tolerated by the consumer. The manager was extremely rude and hung up in my husband's face for no reason. My husband was calm and collected the entire conversation and he made out like he was annoying him. He was on the phone for less than three minutes. They make bogus promises when it comes to things like checking your credit and being responsible people. Consumer beware!!

Jessica SmallAug 12, 2017

5

Great salesman! Calvin was very easy to work with.

Doy Marshall JrAug 8, 2017

4

There were two different 30,000 mile service recommendations for my vehicle. The service adviser pointed that out to me and I decided to combine the differences. I know this decision added to the cost of the service but I always err on the side of caution when maintaining my Ranger. Service was performed in a very timely manner. The only reason I don't give 5 stars is because of the disparity of the two written 30,000 mile service recommendations - a bit of confusion there.

Mark GillandAug 2, 2017

1

On May 3, 2017 my son was involved in an accident. We called our insurance agency and they recommended to have Auto Nation to assess the damage and get a quote and have it repaired. As of today, August 2, 2017, we are still without his car. They have not been able to repair the car. I have been in contact with our insurance adjuster regularly. Now we are at point that of getting lawyers and the State of Florida's Comptroller involved. This is a nightmare. Anyone that needs to have their car repaired, please under no circumstances that your car to the used car dealer on 15th and Florida Ave. I was advised not to but my insurance company had them on the list, and it was a Ford car, so... On a different note, Ford new car dealership, is the best place to buy a car. They know how to treat people interested in buying. Thumbs up for them and the repair shop a half a mile away, stay away from. It is the worse mistake you can make. Please don't do it. STAY AWAY!

Beth SpencerAug 2, 2017

5

Our sales person was gracious and explained everything about the car we were purchasing. We received a fair amount for our trade in. A carfax was given to us upon our arrival.

revnel53Aug 2, 2017

5

I saw the vehicle I wanted to look at online, I made my inquiry and very shortly thereafter I was contacted by Mike, their internet Sales Manager. Great response. I showed up, saw the vehicle and then entered into a stress-less buying procedure where they gave me more than a fair price for my trade in just to make the numbers work. I am very pleased with the experience.

Phillip PhlegarAug 2, 2017

4

Scoot was able to answer all my questions about my transmission and what was going on with it. He gave me more information than I expected about my warranty, what was covered and what wasn't. After getting me into my appointment, they were quick to fix my clutch and get me back on the road. The only thing that I wish was different was getting an update about my vehicle's status while in the shop. I was needing to rely on rides since my car was in the shop and I couldn't get an answer if my car was going to be ready that night or the next morning. Other than that, I loved the experience and I am so glad I bought a Ford!

Kristie BentleyJul 31, 2017

4

1hour and 15 minutes for just an oil change is too long even with an appointment. Everything else is fine...and clean for a car servicing area! Everyone there is very nice.

Terri MartinJul 28, 2017

1

The technicians that worked on my car , replaced master cylinder. To days later no brakes , fluid leaked out. Had car towed to dealership , two more days and tech say that it wasn't leaking and that it was only low. Without checking that tech had done anything , had to call to find out that tech said nothing was wrong. Do not trust tech advisors to check work being done and techs are not above covering their ass. Tow truck drivers told them had to use emergency brake to move car, video of master cylinder leaking and tech still says its not his mistake. DO NOT TRUST YOUR CAR to these people , are not TRUSTWORTHY Sorry I had to give one star , but can't review without rating. It's sad when techs will call customers liars to cover their ass. Will NEVER use this dealership again , would just like my car fixed when I bring it in , not do shoddy work and lie , that's what's insulting that even with numerous people knowing that it leaked tech still denies it and service tech backs them up . KEEP YOUR JOB AT ANY COST, just thankful that brakes did not fail while my wife was driving.

John HarrisonJul 26, 2017

5

So....My change oil light comes on and I am leaving town in the morning.....I go to get my oil changed...and of course it's time for the tires to be rotated and some other things. So my thought is.....here goes a $100 to $150. NOPE..... no charges today ma'am said the cashier. I said excuse me??? And she said oil change is free today and you had owners rewards money (whatever that may be)to cover the other. I replied GLORY!!! Yes loud enough that some lady said to the cashier you made her day. � So I get in my car all happy and find a complimentary bottle of water with a ribbon around it. Just thankful and glad to know GOD does little things here and there for his children. ���� Also a shout out to Ford Auto Nation in Panama City #highlyfavored #blessed #childofmosthigh

Kristie Simmons WilliamsJul 20, 2017

5

I had the absolute best time with Courtney and all the guys on the "used" lot! My experience was not only a blast but laid back. I didn't feel pressured into anything and was treated not only as a customer but as a friend! Thank you all for making truck shopping the "funnest" ;)

April PowellJul 20, 2017

5

They were friendly and accommodating. They show me courtesy every time I visit.

Amy MatsonJul 20, 2017

5

very good customer service and work. was very quick and thanks for the bottle of H2O.

James PalmerJul 18, 2017

3

My vehicle was repaired on time but was upset with having 3 different quotes, each one higher than the previous. Was charged $40 for paper in the floor boards according to the cashier. The service guy, Greg, was new but had no personality what so ever. Was not pleased with the experience but was stranded out of town and didnt have a choice.

Sheila JonesJul 17, 2017

5

Great customer service without the feeling of being rushed to make a purchase. No high pressure salesman more concerned with making a sale than listening to my needs at this dealership. Also, the administration which is always a headache was completed quickly here. Thanks for the great customer service Mike Wood!

Julie RainsJul 17, 2017

5

I have recently moved to Panama City Beach and used Ford as my oil change and tire services in Charleston SC with great satisfaction. I like getting The Works done. Charleston dealer washed the vehicle also so I was disappointed in that. Otherwise outstanding service! Quick and on time!

Clark SnowJul 17, 2017

1

It was horrible. I paid $250 for my 40,000 mile maintenence. It included rotating and balancing the tires. The next night I got up to go to work and my left front tire was low. Never had problems with my tires till now. Got out of work at 6 am, it was flat. Who is up at 6 am to help. ... I got maintenance at my work to pump up my tire. Thank goodness for them being thete. Went to ford at 830 that morning. They ask me what I ran over. I said oh you mean in the 10 miles I've driven since I left here... they told me it world be $25 to fix the tire. They ended up doing it "for free" ... smh. And handed me a small peice of a nail or something he said caused the leak. Well later that night I went to drive my car .... guess what .... LOW TIRE PRESSURE!!! I've had to fill it three times on less than 24 hours. I'll b back Monday am. Very unhappy customer

Paula Sittig GerryJul 16, 2017

4

Very happy with our truck, only problem is you must tell the maintenance guys you have a maintenance plan or they won't know because it doesn't show up on computer. Tires didn't get rotated and balanced. Overall good experience.

Robert ShipmanJul 12, 2017

4

AutoNation Ford has a well trained staff. I arrived 15 minutes early for my appointment. I was waited on immediately. After consulting, with the service rep and being told it would take 45 mins to an hour, I retired to their waiting area. The area is open and coffee and water are available. After 1 hour and 40 minutes I went and found my service rep to check on the status of my vehicle. He told me it would be 10 more minutes. Twenty minutes later he told me the truck was ready. I am a Lean Six Sigma Black Belt (retired), so I notice how processes are being worked. The two biggest wastes I saw were Mechanics plodding back and forth from the shop to the service rep area (approximately 60 feet) with paperwork. This to me is transportation. Then I noticed Mechanics sitting on chairs near service reps waiting to talk with the rep (who may be with new customers). This is wasted time. I did not get a chance to see the shop operation to look for any other forms of waste, but the fact that the time should be 45 minutes and was actually 2 hours tells me process improvement is REQUIRED. The quality of work performed is excellent and the service reps are most knowledgeable. But TIME even for us old retired folks is something most of us don't want to waste.

Gene FundumJul 7, 2017

1

I was overcharged $200 for my Taurus and never received the refund check as promised. i inquired twice, yet still never received the check. They just "yeah yeah" me and say it's in the mail. They have not been honest in dealings with me. Then, they called and asked how I liked my visit. I was promised a call back. NOPE. Sorry folks, go somewhere else for a ford. they try to sell you all kinds of thing you don't need...seat insurance and a body insurance policy that's a borderline scam.

Benjamin CurryJul 4, 2017

5

I am very happy with the great deal. I loss my PIF 2006 Honda Ridgeline RT in an accident where I was hit by a motorist who ran a stop sign on 061917. RishC and Autonation came through with a deal 2006 Honda Ridgeline RTX...I had to pay an additional expense on a couple of big maintenance items after taking it to Honda. I am very pleased and grateful to God!

Cariettiers WilsonJul 4, 2017

5

Staff was Kind and Courteous. Routine Service, but done in a professional manner.

Tony PowellJul 3, 2017

5

I am on my 4th vehicle and have never had any issues. Friendly ppl and the service dept has never given me issues. I now own a 2017 Explorer. I had a Mustang 50 also no issues that they caused. Because you have issues doesn't mean Autonation caused them. They just try to fix them.

Sheila N DavisJun 28, 2017

5

Employee Scott was very helpful and efficient. in getting my car processed and setup for the recall repair. Repair was completed in time quoted. Overall good experience.

Mary CollatosJun 28, 2017

5

Courtney was the best! helped in every way possible, made everything a great experience.

lucy haggardJun 23, 2017

5

My daughter, granddaughter, and I were recently attending a dance competition in Panama City. The last night the warning lights came on as we returned to our hotel. I called AutoNation just before closing on Friday night and the gentleman told me to get to the dealership early the next morning to see David Ward. They ran the diagnostics, replaced the part and got us on the road within the hour. The girls made their flight. Thanks David and AutoNation.

Sandy RolandoJun 22, 2017

5

First and for most I would Strongly recommend this place the SERVICE I RECEIVED WAS EXCELLENT! Not only that they went OVER AND BEYOND TO MAKE SURE I WAS HAPPY!!.George(sales pre-owned) WAS PHENOMENAL!.as well as CHRIS, and Keith(MGR AT PRE-owned)..last but not least...MIKE PEEL!!!!at the FORD BUILDING WERE THE NEW CARS AT WAS ABSOLUTELY OUTGOU FUN AND VERY WARM HEARTED I DEFINITELY HIGHLY RECOMMEN THIS PLACE THEY WILL TAKE CARE OF U ..I sure as heck will be back!!!!

Cassandra Carroll!Jun 22, 2017

3

I had brakes for my truck. Told me it was the rear brakes. Fine , got them done. Went back to get rear done and said it was the front brakes i had. Wth. I will only het my oil changed from now on.

Trey TurnerJun 20, 2017

4

Courteous fast service

carl daleyJun 14, 2017

1

Employees are not as welcoming and friendly as they could be. Poor communication between sales and customer. It's like they would rather email you than talk face to face or on the phone. Definitely not the nice welcoming feeling you would get at a privately owned dealership.

Betsy BestJun 14, 2017

5

I bought a used vehicle recently at Auto Nation Ford Panama City and had a very satisfying experience. Nick Martin and Chris Cogburn went above and beyond. They worked with me to try to make a deal work on my first choice vehicle. We couldn't quite get there but they tried. Nick searched the computer to find other options. It turned out they had a great deal on a vehicle that was a sedan that I loved after insisting I was looking for an SUV. There was a minor repair needed on the car which their shop took care of promptly. I will happily shop at Auto Nation Ford Panama City again in the future.

Keith MortensenJun 11, 2017

1

I walked in to service dept to schedule appt for next day. I arrived at 805a and left car. I was told 45-60 mins. I arrived at 10a and learned they had not started the service, with no call. My ride had already left. I was disappointed I was not called and made aware of the delay. It was difficult for me to get there and leave car and then return The desk person offered nothing - no apology no loaner nothing to " make it right" I was trying to use the dealership for 1st time but hard to do now- will be interesting in response

Steve JohnsonJun 11, 2017

5

My experience buying this new truck was fantastic. It went so smoothly. Our sales person Beverly was out of this world. She is very knowledgeable and told us everything we needed to know about our new truck. I would definitely recommend anyone looking for a new truck to go see Beverly.

SkunkvalleyJun 9, 2017

5

Very friendly and knowledgeable. The waiting area was clean and comfortable.

Valued CustSonomersJun 9, 2017

5

I dealt with Scott in service he was excellent in handling our needs and he was very accommodating. We really appreciated the timely service. Our vehicle was done well within the time frame we were told. We are very satisfied with the level and quality of service.

I've bought three new cars from these guys and I will never buy anywhere else. Brad Bonewit has been my salesman for two purchases and is now the manager (well deserved). For my last purchase Beverly Olecki was my salesperson and she is amazing. She is very personable and quite knowledgeable. I've used the service department in the past and it's the same story. I can't say enough good things about this dealership!

RbraycccJun 6, 2017

4

Overall experience was good but wait time was longer than usual.

Cheryl PedenJun 5, 2017

4

Professional, Couteous, and Efficient Staff

Rob ForbusJun 2, 2017

5

Very friendly and helpful staff. The service writer explained what needed to be done plus told me how long the service would take.

Dave PybusJun 1, 2017

5

We recently bought a New F150 truck and Daryl was great went over and beyond to help us ... Autonation Ford has always been good to us and always got the job done thank you

Kammie JulianMay 31, 2017

5

I just purchased a 2016 Ford Fusion and got nothing but exceptional service from everyone. At first I was told no that they couldn't do anything but I got a call few days later, saying I could get it! They were nothing but nice and extremely helpful! I would definitely recommend going to Autonation Ford.

Alexis HartmanMay 31, 2017

5

We were visiting the beach for a few days in our new 2016 MKX when we started getting alerts about the electronic brake system. We drive to Autonation and they took care of the problem. It was a sensor that had not been connected properly by the manufacturer. We were so happy and very pleased with their customer service

Jo Ann Green HutchinsonMay 25, 2017

4

My service rep was Traci, she was very helpful and concerned about my service repairs. She consistently stayed in touch with me and kept me informed regarding the repairs and time table. Satisfied.

Valued CustomerMay 24, 2017

5

My wife and I had a wonderful experience with the all the people at AutoNation Ford from start to finish when we leased our Ford Fusion. We could not have been more pleased. Everyone was extremely helpful, courteous and friendly. Our first contact with Patricia was outstanding. she provided all the information that we needed to make our decision to lease. Brad started the paperwork and completed it very quickly for Michael to finalize the deal. Michael completed the deal very quickly and ensured we got the best deal possible.. We could not have been more pleased. Once done Beverly followed up completion by ensuring we understood all the vehicle operating equipment and did an outstanding job. She also ensured us that if we had any problems to call anytime or stop by and they would available to help. That was the best experience we ever had with a dealership. Thankyou!

rwfollettMay 20, 2017

5

Very accommodating to customer's needs and travel concerns.

Valued CustomerMay 15, 2017

5

They fixed my recalls and didn't pester me in to stuff I didn't want or need and they were just amazing thank u autonation ford your service staff is amazing

Amber Jason DavisMay 14, 2017

5

Awesome!! Restored my faith in the dealership! Would buy and recommend to all my friends and family.

Harold CaldwellMay 10, 2017

4

Nice car, good service.

Thomas PozunMay 6, 2017

4

Got an oil change and a coolant flush, and they were quick. Did not have to wait too long.

joe laddMay 3, 2017

4

I had very great experience. The mechanics and the service advisor came to me when they saw a bigger issue before fixing the problem to let me know and advise me before charging me for it. Communication is a big plus with me in dealing with my car and I was very appreciative for that. Together they got me up and running again in no time. Thank you guys for all you do.

anita matthewsMay 3, 2017

2

Sales person was great! No pressure and very knowledgeable about the vehicle in which I was interested. Enjoyed working with Patty very much. The finance people, on the other hand, were awful! I almost walked out! Mixed up my paperwork with someone else's, so I started signing documents with someone else's name at the top. I noticed it and told the Finance Man and he had no clue how to fix it. Got another guy in there who said he would take care of it. WRONG!! Down Payment amount was incorrect, as well as the term was incorrect. Had to reprint paperwork at least 3 times!!! And said he was ready for me and steady worked on someone's else's paperwork! Completely unacceptable!!! btw, my credit score is 749 and I had a $7500 down payment - should have been a piece of cake! But it was more like rotten cake! They even changed the lender and didn't tell me. I will not go there again. But if Patty goes elsewhere, I'd gladly work with her again!

Cindy HaleMay 2, 2017

5

Took my Mercury in for a recall, said it would take 2 hours. Done in 30 minutes. Fast friendly service.

MarilynMay 2, 2017

5

We had a wonderful experience and would definitely purchase another vehicle from Autonation

Joshua Van lieropApr 28, 2017

4

Service department is spot-on. They diagnosed the problem quickly. A part (hose to EGR cooler) had to be ordered but it was in stock in a day and fixed within 30 hours. Butch kept in touch throughout the process as I was dead in the water and needed to move my camper out of the campground. The only problem I had was not on this trip for service. Three years ago my EGR cooler died and took out the radiator. Turns out that the hose should have been replaced then as a precaution. Still I think their service department is top notch.

Barbara NanneyApr 27, 2017

5

They were very kind and caring. Beverly was outstanding. She and her finance manager did everything they could to help us. We will be using them again.

Diann N Gerald ScrogginsApr 23, 2017

3

First I was told I needed a new transmission clutch but I would have to pay for it. After doing my own research I found that it was under an extended warranty. I got the clutch fixed but now my car seems to be dragging when I press the gas. I'm not happy with Ford or this service center for telling me I had to pay for something that was under a special extended Warranty.

Angela SchmidtApr 20, 2017

2

I would like to be approached with any kind of news about repairs before 4 1/2 hours goes by, even if it's to say they haven't finished figuring out total problem.ANYTHING other than leaving mr uninformed for 4 1/2 hours.

Doretta LillardApr 17, 2017

1

AutoNation just lost a loyal customer today. I've bought 2 cars from them since 2013 (2014 and 2015 GTs). My 2015 has been a nonstop problem (has had over 20 warranty qualified repairs). The larger problem is their service shop. Their repairs are often half-assed. ((Example: My entire front brake system (pads, calipers, lines, rotors) had to be replaced to address a defect from the factory. That was the correct solution. The problem here was that it took them 6 tries with replacing pads, turning rotors, putting on the wrong pads, etc before they solved the issue.)) Lately, my A/C unit hasn't been functional. It took them almost a full calendar year to discover the root cause of the problem. They've been replacing O-rings on the low pressure side of the system for months until they found that the evaporator core has been faulty. All well and good! Problem: They broke my windshield putting the dash back together and somehow think it's funny to blame me for it. "Ford won't warranty the windshield after 12mo/12k miles" ~Mike Lewis. So, let me get this right? Stress fracture in place directly above and centered on the passenger side that extends to and through the bottom of the windshield right where the dealership removed the dash and evap core... but, through a magical bit of nutball circumstances, I developed a stress fracture in the windshield on the same day that the work was done and one that had in no way anything to do with yanking my dash out, pulling the evap core and replacing said parts right underneath where the stress fracture occurred? So, AutoNation Ford thinks I get to pay for a new windshield. That's fine. I'm pretty good at math too. You don't want to pay $900 for a windshield, and I'll buy my next $70,000 car (or however much the new GT500 will cost) from someone else. I'll also happily be taking my vehicle for maintenance to Tallahassee, Ft. Walton Beach, or Marianna if I have to. We won't get started on that time one of the techs dragged a wrench or whatever across my new custom hood that required a professional scratch repair... I'm nobody's sucker... and you won't be getting my business again.

Guy GordonApr 10, 2017

5

I just wanted to thank everyone who helped me get this new Ford focus it was a great experience and the sales and the financial services were above the rest thanks again

Alex McdougaldApr 5, 2017

4

I'm thankful for the service that I received. Every thing was done in a timely manner. The staff was excellent.

Ronald FreemanApr 4, 2017

5

Your Saturday morning staff (Tanya in Parts and Anita the Cashier) were happy and extremely helpful. An odd part was in stock and reasonably priced. Thanks!

Patrick Aaron BoykinApr 1, 2017

2

The actual service and work to my truck was excellent. They even washed my truck and vacuumed the inside! However, the follow up and follow through was substandard. When I first stopped by to get a quote the first lady that looked at the truck (blond hair/heavy smoker) seemed to be inconvenienced by me. She took less than 5 minutes to hear my situation and gave me a card for "Melissa" and told me to contact her. This was less than my wait time in the lobby. I followed up and Mellisa said she would get with my insurance and get back with me. It then took another 30 Days to contact me and schedule the repair appointment. This was after I called to follow up a second time! I would not go back to this collision center nor would I recommend this shop to anyone due to the lack of customer service. I should not have to wait this long or hassle a company for their service. Bad experience and unsatisfied customer.

SHANE CARDINESMar 23, 2017

2

The actual service and work to my truck was excellent. They even washed my truck and vacuumed the inside! However, the follow up and follow through was substandard. When I first stopped by to get a quote the first lady that looked at the truck (blond hair/heavy smoker) seemed to be inconvenienced by me. She took less than 5 minutes to hear my situation and gave me a card for "Melissa" and told me to contact her. This was less than my wait time in the lobby. I followed up and Mellisa said she would get with my insurance and get back with me. It then took another 30 Days to contact me and schedule the repair appointment. This was after I called to follow up a second time! I would not go back to this collision center nor would I recommend this shop to anyone due to the lack of customer service. I should not have to wait this long or hassle a company for their service. Bad experience and unsatisfied customer.

Shane CardinesMar 23, 2017

4

Very Good

Walt FoegelleMar 13, 2017

5

Online appointment process very user-friendly. Service staff very prompt with servicing our vehicle at the scheduled time. Repairs made in a timely manner at the estimated price. Dealership offered military discount on repairs? Definite bonus for me.

MarkMar 13, 2017

5

As always Auto Nations in PC went above & beyond. I can't say enough about the PC Ford Team!

Gary SmithMar 13, 2017

2

Will not haggle on price what you see is what you get but sales men are nice

Allen MathisMar 12, 2017

4

Recently purchased a "new to me" car. I was very pleased with the nice folks that worked there. My only complaint is how long the process took once I decided to buy. I was there for over 4 hours waiting and waiting to sign paperwork which was very hard since I had three children with me. I do recommend them just plan extra time. This is the third vehicle I have purchased from these guys!

Jennifer ChristensenMar 12, 2017

5

Had a very pleasant experience. Hassle-free and extremely courteous. The waiting accommodations were awesome. I had internet connections to do my work and overall I would recommend Auto Nation Ford to my family and friends....

I will not ever use again. I brought my 2016 Ford F-150 in for an oil change and I needed a new visor and seat belt buckle. I got there and stood in the service bay while I had multiple employees come up and tell me my advisor would be right with me after 10 minutes of standing in the service bay I decided to walk in and find someone willing to help. Finally someone directed me to my advisor. I was told once my truck was done they would call me. Finally after 3 hours I decided I was going to call and they told me my advisor was at at lunch and he would call as soon as he got back. Another hour goes by still no call. I call back and they had forgotten to tell him that I had called and he had forgotten my truck was finished. It has been almost two months and I have not gotten any call about my visor or seat belt buckle(he told me he would call as soon as they got in). I haven't bothered calling them back to even check in because I do not want to deal with their terrible customer service anymore. I will take my business to Dothan where I bought my vehicle. Do NOT use AutoNation Ford Panama City.

Ryland SpitzerFeb 13, 2017

4

Was hassle-free and no problems

Roxanne McDonaldFeb 12, 2017

5

At last minute I needed several things done to my 2014 F-150, As usual I did not make an appointment like Normal people, I just popped in needing an Oil change, parts in interior replaced, and while there, the 15k Check up. Of course as I was telling Scott Huelett what I needed done I found several other knit picky items. This is at 2pm, it seemed like no time at all when they brought my Truck in to the Finished line. Everything was Finished, the Mechanic even found a misfire in the Engine that I would have never noticed. Scott did an exceptional Job keeping me informed on each item they were fixing at the time they were addressing that issue. With the Misfires being fixed, my Truck is running better than ever. More power, & a smoother, quieter ride. I am completely satisfied with Scott's leadership as he followed thru on each of my concerns with the Technicians working on my Truck. It was a Very good experience that definitely will have me going back each time I need Service. Next time I will schedule an Appointment, If I can remember to, that is. Thanks Scott & AutoNation Ford! Best Regards, D. S. Hess

Scott HessFeb 6, 2017

4

Well since I work for Ford for 18yrs. Just moved here from N.Y. . I THINK they did a great job in service.

Andrew SalvoFeb 5, 2017

3

I had a great buying experience at AutoNation in Panama City . The staff was courteous and helpful, and made the deal I needed to purchase the truck of my choice. They are the type of people I like to deal with.

Dennye BullockJan 26, 2017

5

These guys are awesome, they knew what i needed and got me there!! Great experience and id refer them to anyone!!

BtuckJan 24, 2017

4

My first experience at AutoNation was good. John was very helpful but kept me waiting a bit too long while he was on the phone. Need some decent reading material in the wait area Surprised my vehicle wasn't washed.

Len ClelandJan 23, 2017

2

Service is slow. Had to wait when I arrived with my car for an estimate even though I had an appointment. Expected to be notified but I had to call them after a week passed. Another week and still my insurance company is waiting on this place to respond to them. Not the same great sevice I received in the past. But they aren't fixing my vehicle as repair cost exceeds value so insurance is totalling the car out instead. And still my car sits in their lot. Frustrating.

Susan SouthworthJan 9, 2017

5

Had a great experience with AutoNation Ford on 15th Street. Bought a used Transit van for my business from them which had a problem with one of the doorlocks. Took it in for servicing and was the only customer left there that night while several technicians worked on the lock until they had it fixed. The whole time they gave me updates and treated me as if I had bought a fleet of vans from them instead of just the one. I highly recommend this dealership.

Matt CoughlinJan 6, 2017

4

Fast and efficient

Gary UmbergerDec 30, 2016

4

Scott Hulett was extremely helpful throughout the entire process. I appreciate his communication and consideration

Taylor CrawfordDec 21, 2016

4

Rick was a wonderful salesman. I did not care for Steve. I thought he was just adequate.

Marsha WhitfieldDec 20, 2016

4

Mike Peel at AutoNation is the ONLY salesman I've ever met who is willing to go the distance with a customer. And Mike Lewis over in Service pays close attention to detail and makes SURE the customer's needs are heard and attended to.

Pat BarnesDec 18, 2016

4

Came in for an oil change. Butch was wonderful and attentive.

Kevin DavisDec 17, 2016

3

Great staff. Not the most attractive location though.

Christian SmithDec 1, 2016

5

Great experience Rick was so helpful! Will definitely will go back!

Ty SimsNov 21, 2016

5

Personnel here were attentive and courteous...I explained my problem and they were able to diagnose and rectify it in minimum time. It was a pleasure to work with professionals who know their jobs and take pride in their actions...they have not let me down ever.

Jesse C. Wilson, Jr.Nov 17, 2016

4

took a little longer than expected, but otherwise good job were honest on future service to be done

Barbara FosterNov 1, 2016

3

pleased so far

Deborah DipietrantonioOct 30, 2016

5

Had a great experience purchasing a new truck for my business. Thank you for the personal treatment.

Frank Lasch JrOct 26, 2016

3

Sales was really nice and helpful i really respect my salesman nick he is definitely the person i would recommend anyone to talk to on their new car. The purchase of the car was smooth and definitely the only reason id consider another vehicle purchase from AutoNation would have to be Nick he was a damn good salesman The only issues I have had so far as the car decided to make a noise took it to the service department where I was very rudely informed that a technician could not check my car without an appointment and a Diagnostics and a bunch of Hoops when I just needed a gentleman to listen to the vehicle for five seconds to reassure me it was okay to make it home the car is a 2016 with less than 800 miles on it at that point I was told that Ford needed more of my time sitting there after just purchasing a vehicle to make an appointment when I was right there I think walk-ins should get just a little bit more respect, when it's a brand new car specially one without incentives and books at 50000 on your lot out front that was kind of disrespectful and I kind of took that harshly

Wesley StephensOct 25, 2016

5

Went there 2 different times to buy a car and they put me in a car that i like everytime. Very helpful and nice staff . Will return when i need another one and 2ill tell friends.

Shelton RedmonOct 25, 2016

5

Salesman Andres Silva, and all of the associates, at Ford were professional, respectful and most helpful. The dedicated assistance in helping us locate and purchase a new vehicle, with the features we wanted, was greatly appreciated. This is definitely the place to go to buy a vehicle.

Jeff MullinsOct 20, 2016

5

Bought my 2012 Ford Edge, new, in 2012. Have ONLY used Autonation for upkeep and maintenance. Love the attention they give me and my vehicle. Highly recommend!!

Patty Buchanan-SmithOct 13, 2016

3

This was my first time getting service here. I got an oil change. My car is runnng fine. No one was real enthusiastic about helping me though. If you go here, you're going to have to be pushy to get service.

Belle BouingtonOct 10, 2016

5

Everyone was friendly and helpful on the phone and in person. I went to buy a used car and although I was unable to that day Mr. CR Rish has stayed in contact and has continued to search for the right vehicle for me. I am impressed!

Shannon Beth SnopekOct 9, 2016

4

The replacement of the cooling fans was done quicker than stated. I have no complaints.

Jimmy PeacockOct 8, 2016

5

Purchased a 2006 Ford Expedition, (my eighth from AutoNation). Couldn't be more happy with the service and attention they gave me. Joey the General Manager did everything he could to make sure I was satisfied. Couldn't ask for a better place to get your car from. I may try to join their team, so that I can have the pleasure of making someone happy with their new car.

Rick MincyOct 5, 2016

5

My wife & I purchased a pre owned vehicle from Andrew 8 months ago. Just recently had a shift cable break & the car was stuck in drive , had it towed in, repaired & back to me the next day, not to mention Dave Ward in service kept me informed from the time our car was towed in and thru the entire diagnosis process. The customer service is impeccable!!! This means a great deal to me being in the customer service industry as well. Kudos to Joey Hobson & his entire crew. Thanks Randy Moore

Randy MooreOct 4, 2016

5

Had car serviced-nice and friendly staff. Fast service

SUVYOWNEROct 2, 2016

5

Great people great service. Reeccomend to anyone.

Marshall BurnsSep 23, 2016

4

precise done promptly and with a smile. Pricey but I've learned you get what you pay for

Terry SeabornSep 15, 2016

5

Scott the service writer was very friendly, very helpful and very generous. Nico the technician was very polite and very helpful and very attentive to details and treated my vehicle like it was his own. I will take my vehicle back and would recommend them to anyone. Lucky Deese

Lucky DeeseSep 9, 2016

1

Beware of Ford Auto Nation! !! Look at comments below for pix. Spent $3000 getting whole front end redone and wrecked going over Hathaway Bridge (also 8 months prego!) If you had any problems, the service manager Ja will ignore your phone calls. Best way is to get ahold of their company's insurance adjusters and report a warranty claim to get your money back. (Warranty information on back of your service receipt) Do not take your vehicle back to them, my apraiser looked at the truck and Auto Nation Ford did not replace or grease any of the components I had payed for!

Bobby Jo LittletonSep 2, 2016

4

Just bought my second vehicle within the past year from these guys. They were very very easy to work with without the typical high pressure sales tactics.

james brannanAug 22, 2016

1

Not very pleased... Took my car to get an oil changed and the noise checked out that I'd been hearing in the front passenger side tire. When I made the appt I was told that wouldn't be an additional charge. When I dropped my car off for the appt I was told checking out the suspension was a $90 charge so I declined. Not a big deal, but not what I was told in the beginning. After they got done she told me they had done a visual check over the front end and told me I needed new lower ball joints and control arms along with tie rods.. Was definitely upset after hearing this since the control arms and lower ball joints had been changed in July. I know it's business to upsell but don't take advantage of customers for whatever the reason may be. I feel like every time a female takes her car into a shop they automatically assume she knows nothing so it's an automatic upsell. This is a large dealership and you would think that honesty and integrity would be important to retain their customers but it was not the case in my first and last visit at the dealership. I'm currently looking to buy a new car and I will not be returning to this dealership at all for any repeat business.

Krystalyn DelphAug 17, 2016

1

I had my explorer sports trac serviced there. One of the worst experiences I have had with a service department. I called daily about the progress of my vehicle, never was able to speak to the service rep, I left several voice messages for him to contact me. I did NOT hear from him until days later, when my truck was done. On that day he called me 13 times. POOR SERVICE!!!!!!!

Charles MilesAug 9, 2016

1

Took my Ford Escape in on July 29th. Now am having the SAME exact problems as when I took it in. Will be calling in the morning to get this problem resolved. Am not happy!

Linda BowersAug 7, 2016

1

Purchased a 2014 ford escape 2 years ago. On my way home one evening my sterring wheel gave out on me and i was stranded. After looking at reviews online we noticed the steering console had been under recall with several other older models and had seen that my yr has had issues as well. They told multiple people in my family that they were trying to make it right for us and not charge us and blah blah blah. So 1777.39 later we have a fixed car that im now scared to drive in worry that my steering wheel may give out again. Run away from this is place and purchase a chevy or Toyota. Ford is awful and doesnt live up to there warranty or anything!! Very dissapointed and will never be back!!!! We are not done with this either we will be taking further action. Also may i add that my car just went over 40,000 miles and they say there warrenty is only good for 36,000 miles... So your saying since your company screwed a part on my car your gonna make me pay for this?? Sounds like a crock of bull to me!!!! Its your fault not mine so i will be expexting my refund!

Morgan ThompsonAug 4, 2016

1

There service department sucks!!!!! They don't know how to return your calls. They don't update you on anything. They act like you don't exist! I won't be taking my truck back to them ever again. They lucky that they are getting one star i would give them a negative 5....

Zach WhiddenAug 2, 2016

5

body shop was great. quick to get the estimate to me so I can get the insurance going. once approved they repaired the car quickly and kept me posted throughout. not my first visit and won't be the last.

bburch5ohJul 14, 2016

5

My husband and I just bought a used explorer and could not have had a better or smoother buying experience. Rick, Mike, and Bobby were friendly, professional, and easy to work with. They made the process easy and quick. We could not be happier with our new car and with our experience!

Lauren BrownJul 12, 2016

5

I thoroughly enjoyed my experience buying a vehicle at this dealership. I have not bought a new vehicle in 10 years. They were friendly, quick and thorough. Made sure I had what I wanted and needed. Quick car buying experience. I would definitely recommend to anyone buying new or used. And I will be back should I ever need a different vehicle.

nursekellyJul 9, 2016

4

Been to better service centers. They don't match Toyota service centers. They have okay speed Wi-Fi and some not so comfy chairs. The rep took care of my car servicing did some mistake regarding my warranty and I might have ended up paying a lot of money. However, after I pointed out his mistake, his service was great. They should check all the warranty/ service options before billing the customers.

Tabu ThevarajanJul 7, 2016

4

Sales department was great! Patty is a gem! Before autonation took over CookWhitehead had a good thing going. I've purchased 7 new vehicles there.

Jay SmithJul 6, 2016

5

Great customer service. Make sure you ask for Russell Wilson.

Candi Moses RosamondJul 1, 2016

5

Mike Wood at Autonation in Panama City did a great job helping us with our purchase. Second car we have purchased and it will most likely not be our last. Nice staff, low pressure, great knowledge base. The great follow really makes you feel appreciated......

newtruck73Jul 1, 2016

1

TRIED TO RIP ME OFF! Said I had a cylinder with no compression. Needed a new engine, $18,000 was what I was quoted. They said they were unable to repair, that was my only option. Took my Diesel truck to another mechanic and they advised it was only a broken rocker arm. Repair with oil change to boot was only $1,000. I'll never take my vehicles to Panama City ford again.

Robert BrownJun 30, 2016

1

I recently purchased a used 2005 Chevy Duramax from AutoNation Ford in panama city, Within two weeks of owning the truck on the first trip I made with it I was left stranded 8 hours away in Tennessee, and rather than pay over 1000.00 for a tow truck I babied it all the way home and luckily made it and returned the truck to AutoNation to be fixed. Turns out a sensor in the transfer case went out, When I spoke with the sales manager about the repairs he was very rude and arrogant and was sure to remind me the truck was AS IS, but because I purchased a vehicle from the before and was a repeat customer he offered to fix the truck. I thought great they are doing the rite thing. so after them having my truck for a couple weeks I stopped by to check on it and it turned out they ordered the wrong transfer case from a junk yard to replace it so the junk yard was sending another. immediately I was pissed they were putting used parts in to fix it, now another week went by and I got it back went to leave and the front drive shafts fell loose as I was leaving, irritated a little more I let them fix it quickly and went on my way. shortly after all that I left for the navy and a family member drove it very couple weeks to keep it up for me I come home and now after owning it 6 months the I recently had to have the fuel injector harness changed out $$$$ because it went bad and now shortly after that my tranny and power steering are both shot. BEWARE OF THERE AS IS VEHICLES FOLKS GO ELSEWARE THEY ARE USED CAR CROOKS.

jordan staleyJun 29, 2016

5

We worked with two sales representatives to purchase a 2016 Explorer and also look at and try to find a 2016 F-150 during what were very good sales incentives. Both sales reps helped us on both vehicles. They worked together and when one was tied up on another sale or off the other had all the info we needed to continue with finding the right Explorer for us. We tried a number of vehicles. We had a 2006 Five Hundred and 2008 Taurus and needed to get down to one vehicle. The Explorer fit the bill and had the safety features we needed as well as comfort and roominess. My wife was amazed at the ease of handling like the two sedans and with the backup and front/side cameras found it to be a very manageable larger vehicle. We received a very good deal on incentives and financing at 0%. Our sales representative has spent a lot of time walking my wife through all the electronic bells and whistles of the vehicle and the new safety and operational functions of the seats, controls, etc. Also, both sales reps worked on trying to find an F-150 XLT with the few items I wanted on it (XLT with 36-gallon tank, 6'6" bed, navigation, cloth 40/console/40, 4x4, crew cab, in the right colors, etc.); the vehicle was no where to be found. They/the dealership went out of their way to go ahead and find out if they could order a truck now and keep the incentives and as much as possible of the various financing packages. They worked this out, so along with the Explorer we now drive, we ordered a new F-150 [trading in a very good condition F-250 diesel extended cab that has just become too big for what we need now]. We really liked the way both the representatives listened to our needs for driving and helped us decide on what we needed as part of the vehicle lines - especially what was the best way to get package items within vehicle versions and obtain discounts for the packages. We had previously bought 4 Fords there under the old dealership, but the dealership recently changed hands and is now an AutoNation dealer, We were pleasantly surprised to have low pressure sales, good deals, and continue on under AutoNation Panama City as a repeat (14 year) Ford local customer. Trade-in values for the three vehicles varied a little, but were fair and even better than expected; this certainly helped ease some of the car sales pressures we have experienced at other dealerships over the years when travelling in the military. Overall a very good experience with both sales reps and the dealer,

DavidinNWFLJun 28, 2016

4

Great experience.....this is my third purchase from them.....each time upgrading to a better vehicle.......the only hiccup was how long it took the financial guy to go through all the paperwork and repeatedly asking us if we wanted optional coverage options...."no" means no.

Robin McNamaraJun 27, 2016

1

I first had other experienced mechanics attempt to fix the issues with my truck; however, with much regret they told me the Dealership is the only ones that can flash their own make of vehicles, which means they're going to charge an outrageous price to fix the problems. The Dealership won't take the diagnostics and knowledge base findings of other mechanics, or repair shops, they insist on charging for their own. The Diagnostic is approximately $125 + Tax, which I was informed of, but not the shop cost they tacked on. Therefore, with nothing really accomplished (fixed) other than the Diagnostic, I had to shell out over a $160. I was told to fix my truck will cost me in the ball park of $1500.00. I knew I was going to be ripped off... only because the Dealership can acquire the necessary part and do the required work. Ford Tough means tough on their customers. This is a common flaw discussed in forums on the internet among owners of F150's from 2004-2008 with 5.4L V8 engines. Ford won't admit it, and would rather be dishonest with their customers to avoid an exuberant cost to fix the issue out of their own pocket... Shameful! I'm so discussed... What a headache!

S.J. DCKRJun 25, 2016

4

You are gonna have a wait bit everyone is very nice, helpful and thorough! And they get the job done right.

Tessa JohnsonJun 21, 2016

3

I'm not Mad at them or Happy , but i went to have my A/C fixed they said it was Actuator $95.00 dollars for the part. LABOR was $500.00 had to take dash off. I don't know i guess everything is going up.

John SmithJun 19, 2016

4

It was easy and relatively quick

Tammy CaningtonJun 16, 2016

2

I bought a used car there. Seems to be a decent car accept for a few minor problems which needed to be fixed, the main one was the Air Conditioning. They worked on it 3 times and it still doesn't blow cold. The 3rd time the salesman told me that they put a new AC compressor on. It worked a little better for about 3 days then started blowing hot air again, so I took it up and had an ASE certified mechanic look at it. As it turns out the compressor leaks. I called the sales manager and he said Irately "I never told you we put a new compressor on!!! I said no but your salesman did.... Bottom line is I am still waiting to hear back from them about fixing my AC or any of the other small problems that they promised to fix. I really like the car I just wish they would honor their promise to fix the car as we agreed when I bought it.

aHandle RandalJun 15, 2016

5

Went to buy my 2012 traverse from Rodger had a great experience he worked hard to get me a amazing deal highly recommend going to there to get your new vehicle!!

Rachel HumesJun 15, 2016

4

Way better than expectation at this time. Thank you. Alberto

alberto collazoJun 7, 2016

5

Thanks a lot Calvin R. For being so awesome and nice..I love my vehicle❤️❤️

Takisha JohnsonJun 4, 2016

5

The whole experience was super. Everyone was willing to help me to cover all base. This was what I expected.

JazzbluesJun 1, 2016

5

Took our Explorer here & received excellent service from start to finish from Scott, Greg & David. A part had to be ordered & it involved two different trips where I was able to conclude the good service standard is consistent at this place of business! Thank you guys!

Kim Anderson TemplesMay 13, 2016

5

I just bought a 07 Avalanche, it was an easy deal C.R. worked with me and now i have the vehicle i always wanted since they came out.

Snakeboy JohnMay 7, 2016

5

Took my 2015 Mustang GT in today for oil change and tire rotation and Customer Service was truly outstanding. Thanks for a job well done. Charlie Thomas.

Pat ThomasApr 30, 2016

4

My sales person Tonia worked hard to find the right vehicle in my price range and then the management staff made the paperwork process effortless. This is the second vehicle I've bought from Autonation and will be back again

Ken McVayApr 26, 2016

1

Horrid service department. First experience for an oil change and tire rotation took over 2hours. No one came to get us when our truck was ready either. I had to go ask. Second experience, we had an appointment the oil change and tire rotation took an hour and a half. The service provider was very unprofessional. He sat beside his desk and acted like we were an inconvience to him. I do not recommend this particular ford service department. Extremely dissatisfied .

TheStarbitCoreApr 23, 2016

5

I'd like to start with Calvin on the Sales Team. When I first went to the Ford Dealership to look around for a vehicle, I had been to Tyndall Federal Credit Union and had spoken with a loan Officer who had me under the assumption that I was approved for a vehicle up to $30,000. I went to The Ford Auto Nation lot and Calvin came out to greet me. He was courteous and VERY PROFESSIONAL as he walked me around the lot and began to inquire how I had planned to finance my vehicle. I said, "Oh, there is no need to pull my credit. I'm preapproved through Tyndall Federal Credit Union." Calvin said, "OK, but I have lots of lenders and if you want me to help I'm sure I can get you financed." After looking at some vehicles, I went back to a car lot in Lynn Haven and had the gentleman i had spoken with previously submit a purchase order to the loan officer I had spoken with on a Camaro that was $15,000. That gentleman contacted me a couple of days later and said, "Mr. Hunt your loan was denied by the credit Union." I was shocked. I knew my credit score was decent; yet, I was told by the loan officer to go and find the car I wanted to buy AFTER she had reviewed my credit. Nevertheless, I was shot down. All hurt and in despair, I remembered Calvin's words and how persistent he was at saying he could have me financed if I would give him a shot. I went BACK to Calvin and explained the situation. He had me fill out a credit application and said he would get back with me the next day or so. When Calvin called he said, "Mr. Hunt I got it done." I went to Calvin and he assisted me with my purchase of a white 2013 Ford Fusion. He was my hero at that point. I needed transportation. When it seemed impossible, Ford Auto Nation and Calvin got her done. Lastly, after 30 days had passed and my new tag was there, the cashier's desk said that my tag would be an extra $192. I spoke with Calvin and he asked the Finance Manager and Sales Manager why that was like that? The both agreed to take care of it and one of them called the cashier and said give Mr. Hunt the tag and we will take care of it on Monday. I'm so happy that I went to Ford Auto Nation on 15th Street in Panama City, FL. I would highly recommend everyone to go and give Calvin a shot. MICHAEL HUNT

BigMike59Apr 17, 2016

1

Very disappointed in every way. As a woman i think it's very difficult to find an honest mechanic. For some reason I felt like going through a dealership I would be treated fairly and could trust them. After all, both my vehicles are fords so who better to take care of them than ford? I called to schedule an appointment for my ford ranger. Called several times, left messages - never received a call back. i finally got it in because I just kept calling. I let them know that the AC was blowing out hot air and Id like an estimate to repair that. Also it needed an oil change and i had received a recall notice that both passenger and driver airbags needed replaced. Immediately I was told that the passenger side airbag was on order and wouldn't be in that day which was totally ok with me. Next day came and went. The Day after that I got a call to let me know that there is nothing wrong with my air conditioner (which when turned on feels like you opened an oven door) and that the other airbag still wasn't in. I argued that something definitely is wrong with the AC to please check again (never happened). I wasn't upset that the airbag still wasn't in- that isn't there fault but long story short...my truck sat there over a week and finally I needed it back. I called and let them know I was picking it up. I got there and was ready to pay. I was told no charge. I asked if the oil change was free?? Oh....umm...the oil change? Never done even though they had it a week. They said I'd get a call in the next day or two when the passenger side airbag came in and that when I brought it back for that they would do an oil change. I said ok but was definitely starting to feel irritated. That was over a week ago. No one has even called yet and I know my oil due to be changed. I checked it today and it was lower than would show on the stick. I'm lucky I didn't burn up my engine. I added enough to make it show up but i need to get it in ASAP. I WILL NOT be calling and begging ford for anymore appointments. The time before this experience was less than desirable as well. It's time to find a new mechanic.

Barb702Apr 5, 2016

5

I just want to take a moment, to let you know that Tonya is a very special sales person,She truly is an asset to Auto Nation, One thing that stuck out, was when we were looking at your trucks, she came out showed us what we were looking for and then left us to enjoy looking around for what we wanted, Tonya was there when we needed her, my husband and I feel like we have made a new friend, Thank you Tonya for making us feel so special. Gail & Sid Duffer

Gail & SidMar 25, 2016

4

I had a good experience with automation. The sale team was very helpful and friendly.

Josh VanzantFeb 17, 2016

4

Second vehicle I have purchased from Auto Nation; I love my new vehicle; I had a lot of service issues with my first purchase but I've tried them again in hopes of better luck and so far so good.

Thawanna McNabbFeb 14, 2016

5

A huge thank you to Tracy from the Service Dept for going above and beyond today. She is the true definition of how a service advisor should be. Thank you

Rodger ParkerJan 11, 2016

5

Friendly staff. They do a great inspection. While I was waiting there was plenty of coffee and wifi.

Walter PhillipsDec 10, 2015

5

Purchased new car. Sales rep Mike Wood was very professional and helpful. I recommend him if you're looking for an honest salesperson who will do whatever he can to get you rolling! Wonderful experience. You can actually look these guys in the eyes and know that your're getting more than bargained for!! I'm definitely doing business with them again. OneLove to AutoNation Ford!

Yisrael777Nov 26, 2015

5

We have had problems with our dome light for a year. The dome light had become a big problem. We had to shut our door over and over every time. Ford stepped up to the plate and paid for the repairs. Thank You Ford.

Rita BeckerNov 26, 2015

5

Replaced a mirror assembly on my 2002 ford F150. It was aftermarket and required some searching to locate one that would work. Very good service in a timely mannor!!

Steve DokkenNov 23, 2015

5

I do not enjoy shopping, especially for cars. As a first time car buyer (off a lot), I would like to shout out to Andres of Panama City, Florida AutoNation. If all car salesman were Andres, I believe more people would less reluctant to go to a car dealership. An experience I thought would be a couple of hours turned out to be an all day process, literally. While Andrew was tentative in meeting my needs, he met the needs of my family, as well. Including my newborn grandson. What a guy Andres is. I would recommend this AutoNation to everybody. I went to five car lots prior to going to AutoNation in Panama City, Florida; and I am thankful I held out for Ford and Andres. Many thanks Andres!!

Carol AnnNov 20, 2015

5

I HAVE ALWAYS HAD A GREAT EXPERIANCE AT AUTONATINS FORD. I HAVE ACTUALLY BEEN A CUSTURMER SINCE 1978.

CHARLES E. KENNEDYOct 21, 2015

2

Automation has a 3 day return on their new vehicles. I purchased a 2013 Ford and brought it back the next day. The Manager was very nice about accepting the vehicle back, but it would be a few days before I would receive my down payment of $1,500.00 dollars back. It has been more than a week and still no refund. Every time I call I was told they would call the home office and check on my refund. They haven't called me back! They ae quick to take your money and they'll take the vehicle back, but very slow in giving you your down payment back. I'm not rich where I can have that much money laying around. Also the sales man who was helping me with buying a vehicle did NOT know what he was doing!

William WhittenbergerOct 2, 2015

5

Bought a 2016 Mustang GT at this dealership over the weekend. I traveled 500 miles to buy my car here and it was worth every mile. Mike Wood was super-easy to work with over phone/internet. They gave me a great deal on my Mustang and a fair price on my trade. Well worth the drive down! I really can't say enough good things about my buying experience at Autonation Panama City.

Clint KobeskaSep 28, 2015

5

I thoroughly liked the autonation service team, they are the best.

Davidhm1625Sep 23, 2015

4

Friendly staff and very accommodating

KJ SwanSep 8, 2015

5

Shout out to Internet salesman Mike Wood! He got me approved when no one else could. He fast, friendly, courteous , and efficient. He had me in and out in about 2 hours. Excellent Job Mike Wood thank you! Loving my Ford F150

Kent Fountain-RoseAug 21, 2015

5

Went in to have Ford Focus serviced and ended up trading for a Ford Fusion. Love the new car.

Michael HolmesAug 12, 2015

1

Terrible Experience BEFORE I could even GET my car into the service department! I called about getting a recall serviced on my Lincoln, and when I called to get information and availability they played "TENNIS" with my phone call bouncing me ALL over the place, even to the USED CAR DEPARTMENT. If they handle their phone calls like this, IMAGINE how they handle all your nuts and bolts.....

Mike WAug 5, 2015

5

I feel this is the best ran dealership anywhere. I drive from Birmingham to buy my truck because of the staff Joey Hobson has trained to treat costumers with the highest respect.

Johnny GrimesAug 4, 2015

5

I recently purchased a 2015 mustang and I could not be happier with this car. The following people made the process very easy and rewarding. Lauren, sales rep., Brad, general manager, and Bobby, the finance manager.

BrittanySAug 4, 2015

1

We drive from Birmingham to Panama City to buy our trucks because of the great care Joey Hobson and his staff shows us. We wouldn't buy from ANYONE else.

Johnny GrimesJul 31, 2015

1

The worst experience I have ever had with a dealership in my life. I could not even get a quote on my car and when I had the oil changed now I cant even keep it running it just shuts off and they charged me for parts they say they changed but did not and let some animal sleep on and scratch it and the hair is still all over it. I will never return.

SidneyJul 27, 2015

1

Scheduled a service on their Web site. Price quoted for service was $124.00 for 112500 mile service. After service bill was $330.00. I will pay my bill but don't quote me a lie. Will not use in the future.

Joe PhillipsJul 13, 2015

5

Bought because of quality of service. Not disappointed.

JUST mIKEJul 8, 2015

5

I wanted to give a shout out to Service Manager, Greg Mosher and his team for the great job they did today in correcting a problem with the brakes on my husband's 4x4 truck. Problem resolved.....you've earned those stars. :) Thank you, Greg for your time and assistance.

Paula Martinez BuiceJun 25, 2015

5

Michael and Bobby Burch are the best! Because of them I will most definitely buy my next vehicle from them and also recommend my family and friends to do so as well. Awesome service!

rodpjr84Jun 17, 2015

5

it was a very good dealership lauren was a very good sale person would recommend her to my friends to deal with

stanley pattilloJun 16, 2015

5

I have Always" been treated right at Autonation! Great dealership!

DanFSJun 15, 2015

1

On Jun 1, 2015, I took my 2003 Ford F-150 Harley Davidson to Autonation Ford to have my A/C check. My vehicle was blowing cool air but not ice cold as it use to do. Most likely it needed to be recharge with freon. The truck was drop off at 9ish and they keep the truck until about 530pm. The service rep called an said my truck was ready to be picked up and loaded me with the problems with my A/C. I was told my compressor, accumulator were not working and the system had various leaks (quoted over $1400). I told her kindly to bottom my truck up and I would be there to pick it up. Keep in mind, my truck A/C was working when I drop it off, it just was not blowing ice cold air. I knew they didn't know what they were talking about so I went on my way. The day I left, I did not run the A/C so I wasn't aware of the problem that were awaiting me. Two days later (at night), I drove the truck to Wally World and decided to turn the A/C. Can you believe it, my A/C did not even come on and it was blowing out hot air. Now, I don't know how in the world you can get your vehicle back worst than the way you gave it to them. The Service Rep was only the messenger, so I don't hold anything against her, but whoever they have in the service department working on vehicle needs to be retrain. The more I think about it, it almost like they sabotage the vehicle just so they can get me to pay for the service. I will advise anybody taking their vehicle here, to really think twice about it. I am still three level of pissed right now!!

Kendall HogueJun 4, 2015

5

AutoNation Ford is absolutely...HANDS DOWN...the best dealership I have had the good fortune to do business with. As a single mom, with a special needs child, with no family to turn to, my car is the second most important asset in my life; my home being 1st. I had been to EVERY dealer in town and they could not get me into a vehicle. With my mechanic telling me that my car was not safe to drive, quoting me thousands over what the car was worth to repair, I spent the last few weeks sick to my stomache with worry, over how I would replace my car. No one would work with me. AutoNation never said no. Ever. They worked relentlessly, for 4 days, to work me a deal. We are the VERY proud owners of a brand new 2015 Ford Focus, with more bells and whistles then I even know what do with. Thank you to Scott Hess, Scott Hulett, Randy and Brad!!! The difference you made in THIS families life will never be forgotten!!! I am a customer for life. If you need a car...Go see Scott Hess and tell him I sent you! Many blessings to the whole AutoNation team. My sincere gratitude, Trina V.

Trina JoJun 3, 2015

5

Scott Hess was awesome! I had a great day buying the car I wanted and made a new friend!

JamieDMay 26, 2015

5

AutoNation Ford made buying a car very simple. I had no idea what type of car I wanted, but after answering a few questions with the sales rep, Lauren Stamp, she was able to help. Afterwards, she scheduled a session for me to test drive the cars that appealed to me. Once I decided on a car, the finance process was done expeditious. I couldn't have asked for anything to happen faster. I would recommend Autonation Ford to anyone looking to buy a car!

Raymond KingApr 17, 2015

5

I was visiting in town, from Cincinnati, Ohio, and I really was thankful that yall were there. I had trouble with my AC and a recall on my 2012 Ford Focus transmission. I'm only 17, and Dawn was helping me every step of the way. She literally made me feel comfortable, and at ease. You guys also fixed my car, in a small window of time, which I really appreciate. Dawn in the Service department is awesome, and would definitely tell my friends to come here(if I lived here). Thanks Dawn and Ford for a great experience.

Tyler RapienApr 8, 2015

4

Our recent purchase from AutoNation of PC, a 2015 F-25 Super Duty was our third purchase from this excellent company. As always we were treated with respect and given options. Vince from Internet Sales and Ralph from Used Sales aided me in my decision. There was no pressure, just professional insight to my varied questions and concerns. As with my other purchases, I have been extremely pleased with this organization.

Martin JaroszMar 25, 2015

3

There service is fast and they know what they are doing.

Randal ZwartMar 22, 2015

5

Great help in getting me financed on a great Ford Focus. Love it

Sunshine0800Mar 14, 2015

5

Was tremendous in getting me financed with the perfect car for me.

RhondaMar 13, 2015

5

They made my purchase very easy! I had to have paperwork sent out of state and everything was handled with ease and made it all very simple for me. Car came with a great warranty and I would definitely do business with them again.

OliviasmomMar 11, 2015

4

Willy was very helpful investigating warranty options concerning repairs and temporary transportation. He helped make my experience less traumatic and left a positive impression of Auto Nation and it's staff..... Thanks

CR FranksMar 6, 2015

5

Enjoyable experience. I'd use the dealership again.

JimmyMar 5, 2015

5

Recommended.....Nicholas Martin was a pleasure to work with. I have never leased a vehicle before, and he helped me make a decision with informative and no-pressure information. He put up with me for 2 days and has been prompt in returning my nagging phone calls, lol. I ended up leasing a 2015 Ford Explorer and my wife and I LOVE the vehicle!

Danny McDonaldMar 4, 2015

5

Dealt with Roger very nice guy not pushy and helped me out alot.

Daniel AlfordFeb 28, 2015

4

We just bought our Ford Transit Connect! We love it and it is perfect for our needs. The customer service was top notch. They were helpful, they explained things, and they worked hard to get us a good deal. We had to be there for a long time, but to their defense, it was because they were still working out the deal that best suited us. So, extra love to them for keeping focused on us and not just the sale.:)

Melissa WardFeb 27, 2015

5

Had to downgrade your facilities category. That coffee was old and dissolved my spoon due to strength....... :-)

David McSpadden, church bus driverFeb 27, 2015

5

This is the best dealership in Bay County. Mike Woods and the Finance Team worked very hard to get us into the Vehicle we wanted without going over our budget amount. We had many questions and Mike Woods found us the perfect vehicle for the perfect Price. This is the Place to shop for a New or Used auto. Great Job Auto Nation Team!

Debbie Clendening LawlessFeb 25, 2015

5

I recently bought a 2015 Ford Fiesta. My sales representative, Nicholas Martin, and the rest of the AutoNation team were great.

DebbieFeb 25, 2015

5

I have purchased 2-cars from Autonation Ford in Panama City. They have been great during my buy and after. Great shopping experience. Buying a car has never been this easy. Thank you. And when I go in for the regular maintenance such as oil change they always offer specials that I can use and save money. Great company with values and integrity.

Maria RamonFeb 19, 2015

5

No high pressure tactics, excellent customer service. Special thanks to Michael Burch for accommodating all our needs.

AtiBonillaFeb 18, 2015

5

No high pressure tactics, excellent customer service. Special thanks to Michael Burch for accommodating all our needs.

Atilano BonillaFeb 18, 2015

5

Recommended - I was very happy with Autonation. I found the sales rep easy to work with and the buying process was painless. No pressure and I feel I got a good deal and never felt they were pushing me to buy any extras.

dadsterFeb 17, 2015

5

These are Awesome folks to work with. Easy pressure free experience.

CCFeb 17, 2015

5

The salesman was very knowledgable and courteous in answering my questions. I enjoyed not being pressured in any way. I feel that I was given a much better deal than other dealerships had offered my, also a fair price for my trade-in.

Jerald CaseyFeb 12, 2015

5

The experience at Autonation was a pleasant one. The wait was not long and went by fast. The snacks and drinks were a nice touch. My questions were answered quickly. They are an exceptional group of employees, that serve with great customer service. All my issues were handled like I was a VIP. Thank you for making me smile when I drove off the lot.

Ellen SFeb 10, 2015

5

I had a very good experience purchasing a car from here! My salesman Roger was excellent to work with he made the whole process very simple I love my new car and I would definitely recommend AutoNation Ford to anyone looking to buy a car!

AlexisFeb 10, 2015

5

Scott Hullet and the entire sales team were great! No hassle and amazing service! Will recommend Auto Nation to everybody!

mccoyweFeb 4, 2015

5

Our experience was great and will return in the future...........

David WinglerFeb 3, 2015

5

The staff at Auto Nation were fantastic.... they made our experience so seamless. I don't like shopping for cars or trucks but with the help of the staff Michael Burch, Joey Hobson and Bobby Burch we left feeling so comfortable with our decision. We will recommend Auto Nation Panama City to our friends and family.

David RyderFeb 3, 2015

5

Thankful to both C.R. And Vince for the experience.It's was all worth it.Having a blast with our new F150 truck.Appreciate your time on making sure everything is taken care of , not only during the buying process but even after .You have been always available to answer our questions.Again,grateful for the Awesome people for the Awesome experience.!!Autonation Ford of Panama City..

MaryJane4rubyredJan 28, 2015

5

I bought my Ford Fusion from this dealership and the experience was hassle free! Mike Wood was very personable and answered all of our questions and addressed our concerns without ever coming across as pushy. I would definitely recommend this dealership to anyone who is looking for a new car!

LIsa WomackJan 27, 2015

5

Easy to work with. I told them what I was looking for and they showed me a couple vehicles. Got prices on two trucks. No hassle over price. Picked the one I wanted and was done. No hassle.

Curtis BrumageJan 23, 2015

5

Mr. Roger Sutherland made the purchasing of this vehicle very comfortable. He was not pushy and listened to what we were looking for and matching us up the a variety of vehicle to suit our needs and budget. This is our 3rd Ford F150 and Mr. Sut6herland provided us copies of all the pertinent documents to demonstrate the vehicle we were purchasing was a Quality Certified Pre=Owned vehicle.

Mr. Carmelo M BascettaJan 20, 2015

5

I was looking for a nice sedan for my son to drive at college. Auto Nation in Panama City had the perfect car. Thanks

David ThompsonJan 20, 2015

5

It was well past time to get the ex's name off my car title, and the only way I could get it done without him being involved was to trade that old car in. C.R. Rish at Auto Nation Ford understood my dilemma and came to my rescue. Not only did he make the car buying process quick and easy, he didn't treat me - a single female - like an idiot who didn't know anything about cars. He was up front with me in the whole process and got into the fun of it all instead of making it a boring, dry ordeal. I couldn't be happier with the new ride either and the free tank of gas C.R. filled her up with. If you're looking for a car salesman who'll do right by you go to Auto Nation Ford in Panama City FL. Ask for C.R., and tell him Suz. Sent you. :)

Suz.Jan 13, 2015

5

What a GREAT dealership and what FANTASTIC, GREAT people!!!!!!!!!!!! If you are in the market for a new or used vehicle - make sure you stop here first. Great selection and if they don't have it they will get it for you someplace. If they can't find it, it doesn't exist. Fast - speedy - flawless transaction. We are going back to get my husband a truck soon. Soooooo - don't forget, go to AutoNation Ford Panama City, ask for Vince and tell him I sent you. You can't go wrong!!!!!!

Donna McMorrow PeaseJan 12, 2015

5

Danny, our salesman was very helpful, friendly and professional.

Deborah HuckebaJan 8, 2015

5

First time buying a car - I felt very comfortable, not pressured at any point. My salesperson, C.R., was very nice and helpful. The buying process was easy.

PaulJan 2, 2015

5

I would like to personally thank Scott for working with me on the purchase of my wife's new FORD EDGE She loves it, Scott did not pressure me but he did expalin everything in detail to me providing me all the information on the vehicle and answering all my questions Scott allowed me to make a decision after providing me top notch customer service regarding the EDGE My family and I will come back based on this very professional and caring service we received Thank you again

Casey LeeDec 31, 2014

5

Working with Spencer today was a pleasure! Good guys over there! :)

Michelle Batts ThriftDec 26, 2014

5

Daniel Lathrop is doing a Great Job helping Customers like me find the exact Vehicle I need. Everyone needs to seek him and Mike Wood if you are looking to buy a new vehicle or just want to learn about Whats New. I stopped by after work to look at a few New Vehicles on the lot and didn't know where to start. I don't have time to walk around all day looking at ones I cannot afford or that have Super Gadgets I will never use. I need Transportation for my Customers (I am a Realtor With Century 21 Commander Realty) and thats it. I work in Sales and I don't need a Sales Person, I just need help finding the right truck. After arriving late in the evening, Daniel Lathrop immediately came to help but without all that Salesman Push you sometimes find. I explained what I was looking for and he found me the "Perfect" Ford F-150. He explained all the differences between their top Model and their Basic Model Trucks and handed the keys to me for a test drive. There are way too many models and some have this or that feature I don't need so he searched the entire inventory and helped me find just the right one. Daniel Lathrop and Mike Wood both helped me with the Financing and trade-in of my older truck. I "HIGHLY" suggest you seek out Daniel Lathrop or Mike Wood if your looking for a New Vehicle. I am sure the other sales persons are great but I doubt they are this good. This is my Second Purchase from this Dealership in 4 years and I will keep coming back as long as their Customer Service continues to "EXCEED ALL EXPECTATIONS". Too many times we are quick to point out the bad service, Mike Wood and Daniel Lathrop should be recognized for doing such a great job. They were very knowledgeable and helpful but not pushy like some salesmen can be. They went out of their way and even worked late to help. You just don't find good guys like this anywhere. Note: Every person I met in this dealership treated me great. Even though I dont know them, they treated me like Family! The most amazing thing is I have gotten several emails from them since this purchase asking how I liked the truck, was everything going good and letting me know I can stop by anytime with any questions on the truck or if I need anything. WOW! That's Customer Service right there! Thanks Daniel!

teamsmithDec 23, 2014

5

Saw a CMax on the lot when we took our other vehicle in for a repair. Had always liked them and this one had low mileage and was loaded and beautiful. Got my car trade in value from AutoNation that visit and then investigated the vehicle. Went to a closer dealership and test drove a new one on their lot and also looked at all dealerships in the area with possible contenders for our purchase. At AutoNation we dealt with Spencer Murphy during our entire experience and he was excellent source of information, not pushy and easy to work with. Less than a week after our initial visit we test drove the vehicle and made the deal. Spencer spent a lot of time with us explaining the workings of our Hybrid and we are glad we made the purchase. The experience with the "finance" man was not quite as pleasant. This was a cash deal but he had to do his sales pitch for extended warranty etc. What made our experience with him less than perfect was him not explaining to us when we were taking title that when doing it the way that we did, that the tag would expire in 7 months rather than on my birthday. This meant that we paid for 12 months but only got 7 months. When I asked him about taking title in our "Trust" verses individually and if there was any difference, he just did not listen to the question so he did not give a proper answer. We are over this part of the transaction being disappointing and are just enjoying our car. CMax is a great vehicle and so far it has lived up to every thing we could have wanted in a vehicle. Deal with Spencer Murphy and you will not be disappointed that you did!

kalinda5Dec 22, 2014

5

This probably was the easiest process I've gone through. Buying a car when you are pressed for time is stressful and my rep was very helpful and everything was finalized in just a few hrs. Great service, good selection, I would definitely recommend AutoNation Ford PC to anyone who's interested.

Kate RaikovskaDec 5, 2014

5

Excellent experience and timely service even on Saturday! Thank you, Karlo

KarloDec 4, 2014

5

I really pleased with the service and the way I was treated I will be back again to buy from them again

JstricklandDec 2, 2014

5

The fine folks at AutoNation in Panama City made my car buying experience a very good one yesterday and today. Michael and Brad were extremely helpful, very laid back, and very professional. No tricks, no gimmicks, and no underhanded stuff that I've seen from other dealers in town over the last 10 years - a very welcome change! From start to finish the entire process was a very positive one, and if you are in the market for a Ford, I highly recommend checking them out. Thanks again, Michael and Brad!

Dave KazebeerNov 29, 2014

5

Great customer service. Nice and friendly salesperson. Listened to what we wanted. Definitely will do business there again.

TiffanyNov 18, 2014

5

Outstanding buying experience , Autonation Panama City is great. The next time I will be in the market I will be calling C R Rish again., I am already a repeat customer.,

SteveNov 13, 2014

5

Nothing but good things to say about this dealership. Very helpful with my purchase and a pleasure to work with. Thanks so much for everything.

NwdnannyNov 5, 2014

5

I've had my 2014 Edge for two weeks and really enjoy driving it. As I said at the dealership, this was the most comfortable vehicle purchase ever! Hassle-free, the salesman, Mr. Hess, was a very nice and knowledgeable salesman. I know he is there after the sale if I have any questions. Great group of people-Autonation Panama City.

vjc1957Oct 28, 2014

5

Great buying experience. Fast and smooth. Very helpful staff.

finallyOct 28, 2014

5

Excellent experience. Fair to deal with and competitive price. Our salesman, Nick, was knowledgeable and friendly. We highly recommend this dealer.

ronOct 22, 2014

5

Calvin Rigby, our salesman, is one of the finest individuals you could meet. The whole car trading experience was the best my wife and I have experienced in our 45 years of buying vehicles. Highly recommend this dealership.

FredOct 21, 2014

5

I purchased a used 2010 ford 150 from an out of town private seller. The service department at Cook-Whitehead handled my transferred warranty claims, me as second owner, in less than a days visit and put me back on the road with the problems resolved! The staff is very knowledgeable, courteous & professional. Highly recommended!

PC_SavageOct 18, 2014

5

We have purchase 5 vehicles from this dealership in the last 10 years. Brad Bonewit has been our go to person every time. This time he set us up with Mike Wood, since Brad is now a sales Manager. We could not have been treated any better, and Brad was still part of the whole experience. Anyone looking for a Ford product should definitely seek out Mike.

st_andrewbayOct 17, 2014

5

First off let me say I research everything before I make a major purchase, from the item to the person I intend to see when the time comes to buy the product. This was one of the few times I walked into an establishment without a particular salesman in mind. My husband arrived first in the trade-in & much to my chagrin wearing a very weathered work shirt. Nick greeted him & immediately upon seeing the branding on my husband's shirt told him about Rock Tenn's partnership with Ford & the incentive offer that was afforded to their employees. Astoundingly, things only got easier from there. True Pricing makes negotiating all but a thing of the past. Nick spent exactly the amount of attention on us while we were on the lot that I appreciate; privacy to look & chat but still checking in often enough to answer questions. After a test drive, Nick worked diligently on the paperwork & gently convinced us to try to apply for Ford financing even though we had already walked in with outside financing. That push got our interest rate from 5.4% to 0.0%!! We could not have asked for a better salesman; attentive, not pushy, detail oriented, knowledgeable of the product(s), genuine & friendly. I am thrilled with my Fusion! I could not be happier with our experience at Auto Nation Ford (Panama City) & I am ecstatic that I now have a go-to salesman at our Ford dealership. Support your local businesses & go see Nick! It'll be the best car buying experience you've ever had.

pcg8rOct 14, 2014

5

First off let me say I research everything before I make a major purchase, from the item to the person I intend to see when the time comes to buy the product. This was one of the few times I walked into an establishment without a particular salesman in mind. My husband arrived first in the trade-in & much to my chagrin wearing a very weathered work shirt. Nick greeted him & immediately upon seeing the branding on my husband's shirt told him about Rock Tenn's partnership with Ford & the incentive offer that was afforded to their employees. Astoundingly, things only got easier from there. True Pricing makes negotiating all but a thing of the past. Nick spent exactly the amount of attention on us while we were on the lot that I appreciate; privacy to look & chat but still checking in often enough to answer questions. After a test drive, Nick worked diligently on the paperwork & gently convinced us to try to apply for Ford financing even though we had already walked in with outside financing. That push got our interest rate from 5.4% to 0.0%!! We could not have asked for a better salesman; attentive, not pushy, detail oriented, knowledgeable of the product(s), genuine & friendly. I am thrilled with my Fusion! I could not be happier with our experience at Auto Nation Ford (Panama City) & I am ecstatic that I now have a go-to salesman at our Ford dealership. Support your local businesses & go see Nick! It'll be the best car buying experience you've ever had.

gator72Oct 14, 2014

5

The service I receive at AutoNations is always been great. I have been doing business there for almost 40 years and never had a problem.

ckennedyOct 14, 2014

5

Auto nation in pc, fl. Honest,low pressure salesman was a joy to work with. He helped me secure the best financing ever, very pleased..will get my future business!!!

Greg LoperOct 14, 2014

5

The experience at AutoNations Panama City was great, everyone was very nice, the price was right, everything was handled very quickly, the salesperson was very informative, answered all questions, and very respectful. All the things that will make me a come back customer. Hopefully this will be forwarded to the management for them to review.

charles.d.melvinOct 7, 2014

5

I have bought several vehicles from various dealers around the U.S. over the past 34 years. My most recent experience with Auto Nation Ford Dealership in Panama City was the best of them all! Fantastic customer service, an extremely knowledgeable staff, professional and friendly sales personnel, world class facilities, and a great selection of vehicles made for an perfect car shopping experience. I will definitely purchase from them again! If you are in the market for a new vehicle at a fair price and like great service, I highly recommend this dealership!

BillyOct 7, 2014

5

I found my car on line and contacted the dealer. My salesman Vince got right back to me and provided me with all of the information I needed to make my decision. I love my new mustang convertible. Vince took me through the whole car showing me the features and how everything worked. He made the buying process simple and kept in touch with me all the way as I lived 3 hours away from the dealership. I couldn't have been happier.

Sheryl D.Sep 24, 2014

5

I lost my keys while on vacation. Traci at AutoNation Ford in Panama City,Fl. Was very helpful and made arrangements for the tow truck. It made me feel more at ease since I was so far away from home. Everyone was very nice. Thank you

Mary S. Rome,GaSep 19, 2014

5

The time came when we decided to trade in two of our vehicles for a new Ford Explorer. Aftyer researching the web sites for new SUV's capable of towing 5,000 lbs we settled on the Ford Explorer. We visited AutoNation's Panama City FL website and completed a request for information form. We were contacted the next day and set up an appointment. We were shown the vehicle we originally considered and decided it was a bit too much. The next day we were contacted and advised an SUV that matched our requirements and price point was available to test drive. The test drive went well and we proceeded to discussing the value of our trade in vehicles. After a little discussion we came to agreement and arranged to take delivery of the new 2015 Explorer. We were very pleased with the courtesy extended to us by everybody and the willingness to meet our needs.

edp5Sep 15, 2014

5

Had a great salesman, low pressure and they work for you, the buyer. Autonation is focused on you the customer, and are patient and work for the vehicle you want. I highly recommend them!!

AFMech31042Sep 2, 2014

5

i have bought 5 vehicles here in 12 years and all have been great and the guys are supper if you want a vehicle call for cr rish

Chris AdamsAug 28, 2014

5

It was so refreshing after a long morning at another dealership to come to AutoNation and find a rep that was friendly and willing to help us find the vehicle that we wanted. Nick spent hours with us helping us to arrive at a sale we all could agree upon. Kudos to AutoNation for hiring such excellent personnel. Even the credit guy (and I apologize that I can't remember his name) was excellent in getting us the best interest rate and was very personable himself. We ended up with the most beautiful 2014 FX4 Sport Vehicle. My husband's dream vehicle. Again so grateful for all of the good people at AutoNation and thankful for the phone calls afterwards, it sure makes us feel like AutoNation appreciates our business.

Sheryl WoodcockAug 28, 2014

5

I have never dealt with a more pleasant salesman as C.R. Rish. I told him what I needed and he found me the perfect car for my needs. He made the purchase such an easy and stress free experience. I love the car and got a great deal.

BamabagladyAug 27, 2014

5

We recently purchased a 2015 Ford Explorer. Our experience at Autonation Ford Panama City was comfortable, friendly and hassle free. Scott H, our sales representative, was great to work with through the entire process. We have been very pleased with the purchase and are enjoying the driving experience.

Explorer2015Aug 26, 2014

5

Great customer service. No pressure, no hassle. I hope the service department is the same!

rcllklAug 24, 2014

5

I had a good experence buying my 4th Corvette. C. R. Rish was very professional. I was visiting Panama City FL and stumbled upon the car I had been searching for.

Vicki PedenAug 19, 2014

5

Very nice people to deal with and the facility was nice, neat and clean. The only I would recommend is to have back up people that can do the financial paperwork so there would not be a long waiting period. Other than that the experience was very good. thanks for your help and I love my truck!!

BethAug 19, 2014

5

My husband and I wanted to replace my car and vacillated between a small SUV and a Mustang - two completely different autos. We have had SUV's previously and both had had convertibles. They do not make SUV convertibles so... We opted for something fun to drive. I researched the Mustang online and looked at prices at various dealers. AutoNation was the most reasonable. Vince contacted us after our internet inquiry and we visited the dealership. Vince was easy to work with and the purchase was a snap. We know we can contact him if we have any questions because he remains I contact with us. We had a great experience with our purchase and highly recommend the Panama City dealership.

NPatAug 14, 2014

5

AutoNation is one of the few dealers in North Florida to carry the C-Max Energi model. They have a great inventory of them and Mike Wood was easy to work with. He showed us all the "bells and whistles". We will definitely keep AutoNation in mind when we need a new car. We love our plug-in hybrid.

LisaAug 14, 2014

5

I recently bought a 2014 mustang GT from the guys at AutoNation Ford. I have to say it was one of the easiest experiences I could have hoped for. I've bought a lot of new cars over the years, but this was the first time I hadn't bought one locally. I had tried to deal with the local dealership and they were giving me a pretty elaborate run around. I contacted AutoNation and they handled everything over email, texts and phone calls. The first time I stepped on the lot was to sign the papers for my new car. I couldn't have asked for a better sales team. Mike Wood and his Sales Manager were incredibly helpful and trusting. I know it takes some guts to deal with a person over email, especially when you have to trade another dealer for the car, but I really appreciate everything they did for me.

Curtis PittsAug 14, 2014

5

Jason Jeter was very professional and assisted me very courteously. All in all sales process was great. Great from online search to close of sale. Recommend Jason and the dealership

Don HastyAug 6, 2014

5

I recently went to AutoNation Ford looking at a specific vehicle carrying my own financing and within hours was driving away in my new car. The dealership was clean, the staff was courteous and friendly, and the overall experience was superb. Despite negotiating the price for a few hours on the vehicle, I was able to get my specific car without being bombarded with other options (as some dealers do). Highly recommended dealership!

gremAug 5, 2014

5

Purchased a 2014 Mustang, the Mustang I wanted would have been a special order and the fact I wanted the 2014 in late July early August made that impossible. Vince S. worked very hard to find the car I wanted, only 4 within the Auto Nation network south of Interstate 40. Vince was able to get one delivered to my local dealership within 24 hours of completing the transfer paperwork. As far as the actual purchase process was an excellent experience, no pressure, no hidden fees or added extras and they gave me a more than fair value for my trade-in.

CGCWO (Carl)Aug 5, 2014

1

I had my vehicle towed to their facility and was quoted a price of over $1,000 for repairs. I had my truck towed off their lot to another repair shop and they fixed it for $160.00. Check around before having your vehicle repaired by them. Don't be afraid to have your vehicle towed off their lot to be fixed somewhere else, the tow was only $30. Be aware of this place and check around with other repair shops.

NancyAug 4, 2014

5

Great news! We found the car we wanted at AutoNation! Brad Bonewit was so helpful every step of the way and we are very happy! Thank you AutoNation!

JerryPCJul 29, 2014

5

While on vacation we decided to do some car shopping for my daughter. We visited every dealership in town that day except one and this dealership and our salesman C.R. was by far the most professional of the day. We test drove several cars and even left to go drive one at another dealership that my daughter was sure was the one she wanted. We came back to AutoNation to buy one there. By the time we left, our family felt like we were old friends of everyone there. When we get ready to buy our next car we will definitely contact this dealership first instead of our local one we have always used here in Birmingham.

jwoods2Jul 23, 2014

4

Started out browsing at their used inventory. Had all intentions of buying new. Only took one day, due to the perfect staff and what was offered to me on a used F-150 XLT, 2013 year model. They all were professional and seemed to be interested in my needs/wants. Offered me things I would have not expected e.g. talk it home for the night and decide. There was no pressure nor was anyone pushy and non considerate. The salesman, Claud Rish was extremely knolodge able and if he did not know, he found someone that did know when I had questions on a high tech vehicle. Would buy there again!

Steven B.Jul 21, 2014

5

For the last 15+ years Traci Black has always taken steps to ensure that my problems were always taken care of. Traci is a great person that you have working for your company. If I ever get back to have any work done on my auto I will ask fro Traci.

Gary WhitesJul 21, 2014

1

Still don 't have my second key. It has been 2 months and several trips after they call and say it is there.

Deborah Villegas HaroJul 16, 2014

5

This is my fourth car from Automation since I came to Panama City.The service department is very professional .

QuiqueJul 8, 2014

5

It took me a year to decide to purchase a new car, I looked at many makes and models ALWAYS coming back to the Ford Escape... I love that I had stopped in the Ford dealership in Panama City on several occasions and never ONCE was I hounded or pressured after a visit. The year of "looking" would always bring me right back around to the Ford Escape, and I couldn't be more pleased!!! Nick was a complete JOY to work with as was Brad. I would HIGHLY recommend Ford Auto Nation and Nick Martin to any of my friend or family looking to purchase a new car....I would also HIGHLY recommend the Ford Escape.... I AM IN LOVE with my new ride!!!!!!

Connie "Go Sharks!!!" LambersonJul 6, 2014

5

The service was good and fast the service writer was very nice and let us what all was going on. would buy from again.

mel 34Jul 2, 2014

5

Butch, the service rep who took care of me, did everything he could to make sure I was a satisfied customer. Great service.

TomJul 2, 2014

5

It wasrefreshing to purchase a vehicle without all of the usual car dealer "what can I do to earn your business" cliche sales approach. Courteous,freindly and the low to no pressure sales approach made shopping and buying a vehicle relatively pain free.

rockitlanesJul 1, 2014

5

This is the second time I have been to this dealership and although I did not buy my car from them, This dealership has shown courtesy and great attention to detail in servicing my car. Very pleasant Experience both times.

Patricia "retired"Jul 1, 2014

5

First time using this dealership but I have to say they were beyond my expectations. I have dealt with other competitors in town and PC Ford was way over and beyond my previous car buying experiences. They staff members were all willing to make me happy. They will do whatever they can to try and make you happy and get what you want if at all possible. I will be buying from this dealership again.

AmandaJul 1, 2014

5

This was my first experience with both Edmund's Price Promise process and AutoNation Ford Panama City. Price Promise's financial detail coupled with the low pressure approach of AutoNation's Internet Sales Manager made the sales experience a relatively easy and quick one. This was one of the few times I have purchased a new automobile and felt like I received a reasonable price with virtually no haggling. I would highly recommend this approach and the AutoNation Ford Panama City Location to others.

SRBretiredJun 22, 2014

5

I was on vacation in PCB. I discovered that my 05 SUV had a major transmission issue with two days left before my family and I had to leave to return to South Carolina. I called John M at autonation and he got my vehicle in quickly for a diagnostic and informed me of what had to be done. He was very professional and followed up with me on the progress of the repair. Thanks John and Autonation for the great service and professionalism.

DarranJun 22, 2014

5

We never intended on buying the day we went to look. It was time to get a new car that was reliable. The sales staff treated us like family and worked to get us the be set deal. This is the 3rd new Ford we have bought so we are certain we will be back when it's time again.

PattiJun 17, 2014

5

I put off buying a car for quite awhile. I did my homework and This dealership had the best deals in town and all the staff made me feel comfortable with my decision. There was never any pressure and my sales person was very knowledgeable about the new technology in the vehicles today.

mynewcar0614Jun 13, 2014

5

Bought F-150 in October 2013 and have been pleased with everything. Service dept accepts vehicle at appointed time and does everything in a professional manner.

DonPCJun 11, 2014

5

I would highly recommend purchasing an auto from Autonation. There was no pressure into buying an auto and they were willing to work with you. It was the easiest car buying experience I have ever had. We will be shopping here for our next auto purchase.

KristenJun 10, 2014

5

Patty at AutoNation Panama City was a big help, she took me all over the dealership trying to find the right truck for me and in my price range. She never tried to show me what was out of my price range. I'm not an easy person to please but she never gave up till I was happy. Good job AutoNation.

JDunkinJun 9, 2014

5

I would defiantly recommend automation Ford from my experience with them. I'm very pleased with my new car and everyone there was great and very helpful

tylerJun 4, 2014

5

Sales rep, Patti, was very helpful talking about the different cars and options and patient with all my questions. I never felt any pressure or time constraint. I was there from 2:30 to the final completed signing of papers around 7:30 pm. That time flew by. Everything was explained and all questions were answered. Sales Manager, Brad Bonewit, was very patient and I never felt any "sales" pressure. My son, had recommended AutoNation due to his good experience with Brad for his two vehicles that he had purchased. I trusted that I would be treated the same and I was very happy with my purchase experience.

The Murphy MomJun 2, 2014

4

Hi I love my new mustange the sale man Vince was helpful and informative great guy to buy from I highly recommend him

Danny HerringJun 2, 2014

5

Roger and Spencer are both great. When you go there ask for one of them. They will help you out in finding you a car. Love my car . Teri

Teri HolcombMay 27, 2014

5

I had a great experience with this company. Their sales people are knowledgeable, courteous, and friendly. they do not pressure you into buying a vehicle. the facilities are clean. I would highly recommend buying from them. I know when I need another vehicle I will be going to AutoNation first.

TerryMay 24, 2014

5

Professional and courteous customer service with timely repairs, with a clean and well appointed waiting room.

Sol WilliamsMay 22, 2014

5

First visit but I will return. The service department was knowledgeable, thorough and efficient. Very comfortable waiting area and the free internet access was convenient.

Larry CMay 20, 2014

5

I'm always treated so well by my service advisor who provides me with recommended service and feedback from the multipoint inspection. It is a comfort to have folks looking out for your comfort and safety no matter if I take it in for an oil change or other service. When they hand me the keys, I know I've received professional service from people who really care.

Carl SmithMay 15, 2014

5

I visited and the manager greeted me (Brad B) and informed me on some great deals. I went back the next day and dealt with Patti Z. She showed me the Fusions and I picked one out and they let me drive to show my wife. She did not like the color so Patti searched the inventory and brought out the color my wife wanted. The process was great, good attitudes, knowledgable, very helpful, the General Manager also spoke with me. I will recommend Auto Nation in Panama for anyone looking to purchase.

PDavidCMay 10, 2014

5

My family and I have been loyal customers of AutoNation Ford P.C. for years. We've always had quality service, whether buying cars or taking them in for service. So when it came time to trade my car in for a new one, there was only one place to go! No need to look anywhere else! Brad, along with Bobby & Scott, made the process so easy and enjoyable. I also received good advice from Chris in the Service Department. They truly are a great team working together to ensure the customer is given the best care. With Brad's guidance, I was able to narrow down my choices in cars. We looked at new and used cars, but in the end, I walked away with a beautiful car-a 2014 Ford Escape-and a permanent smile on my face. I haven't stopped smiling yet. The car rides so smoothly, looks and feels like a luxury car and still has plenty of room to load up the back. I've received so many compliments on the car already. I've recommended Brad and AutoNation to my co-workers and friends, so I'm happy to pass the word on. You won't be disappointed!

EcstaticBuyerApr 30, 2014

5

I've wanted to let you know that I LOVE MY FIESTA!!! I have told friends at Cedar Grove Elementary about it and one friend just bought a Ford Explorer yesterday from Brad. She says she loves it so much too! She also told me she was very happy about how much she received on her used car. I really want to thank all of you, especially Brian, for helping me get my credit approved and put me in such a great gas mileage, reliable, FUN, beautiful car! Thank you so so much!

Nmood2talkApr 23, 2014

5

I purchased a Ford Escape and Mike W is, by far, the most professional salesman I've ever had the pleasure of working with! He helped identify my needs and wants, showed me my options, and allowed me the time to make a decision without ever being pushy. Mike made the entire process seem effortless yet very thorough. I would highly recommend asking for Mike if you are looking for a new or used vehicle. Thank you!!

K_J_CApr 15, 2014

1

Worst dealership I've ever had the misfortune of dealing with. I bought a used 2013 "certified" pre-owned Fusion, only to get it home and discover that it had been in a pretty severe accident despite what the carfax said. I'm honestly embarrassed that I didn't notice it before I got it home. The repairs were pretty sub par, and I don't see how they didn't notice it. How is it that THREE different people can sign off on the certification checklist and completely overlook the issues this car had. I get that people make mistakes, and that the dealership can only know what the carfax tells them, but it was their handling of it after I brought it to their attention that has me floored. Fortunately I noticed that this the day I took the car home, so their 3 day return policy was a godsend; only positive thing to come from this dealership. I took the car back to the dealership and not a single person apologized for wasting my Saturday, nor did they attempt to remedy the situation at all. If I owned a dealership and had someone dissatisfied enough to bring the car back I'd go out of my way to try and make it up to them and regain their trust and business, or at least give them an apology.

Tony DApr 8, 2014

5

I would recommend this dealership to everyone. Our salesman Jason J. was courteous, knowledgeable, a pleasure to deal with as was his trainee Scott. This dealership should be exceptionally proud of their friendly, knowledgeable staff.

roumalaud1221Apr 2, 2014

5

Service experience was very pleasant. Staff was great, easy to see they enjoy their job.

rcsc80Apr 2, 2014

5

I recently required sevice on my motor home, they repaired the ignition switch which had failed in afternoon. With attention to the time and manpower they were able to do the work and get me back on the road the same day. Thanks to all and John M. for the attention rendered. LeRoy M.

leroy19Mar 4, 2014

5

I would like to thank Brad and all the guys at Autonation Ford in Panama city Florida for make my recent purchase of 2014 ford fiesta such a pleasure. After being in the auto sales business for 15 years I have an inside feel for what it is like or use to be like. The guys at autonation ford were truly professional and a pleasure to deal with. I would highly recommend them.

mccartyiceFeb 25, 2014

5

I purchased a 2010 Ford F150 Jan.27, 2014 from AutoNaiton Ford PC. I had been looking at trucks for about a year and just couldn't stand the price of a brand new truck. The brand was not a concern, quality and options were the main factor. Driving by ANF on a Saturday evening we saw the truck, extended cab with a 6 foot bed, color was nice also, so we pulled in, we were heading for supper but took the time to look. Amazingly, we were not pounced upon by savage salesmen looking for a commission. Shortly however, C.R. R., came over to speak with us, didn't try to sell us the truck, just gave us his card, and left. Didn't even offer a test ride! My wife and I have gotten tired of looking at cars/trucks as we don't want to deal with the sales staff. We liked the truck, had all the features I needed for my business, lawn service. V8 motor, large truck bed, extended cab, towing package,plus great color, XLT trim package, warranty - certified preowned, plus a brake assist for trailers I will have in the future The price was in my range of spending. I just won't spend 35-40 thousand for a new truck with a 6 cylinder motor like a lot of the new 4 door truck are now (I looked at the new ones) Anyway, went back on Monday and purchased the truck from CR, they worked with me on the price and we felt like we got a new truck with about a 14,000 discount. New truck drives great, I have to look in the mirror to make sure I am towing my 16 foot landscaping trailer. I wasn't planning on purchasing this year, but believe it or not the wife, said it was too good a deal to pass up. So when the wife says get it....who am I to argue with her? So, long story...if you want a great used vehicle, plus warranty, check out the guys at AutoNation Ford in Panama City. You might just go home with a new vehicle.

PickyBuyerFeb 5, 2014

5

Very infrequently does anyone have a truly rewarding experience with a car dealer. My humble opinion. I happened to see a vehicle (SVT Raptor) from the road and watched it for a long time. It wasn't selling but I wasn't in the market for a new car because I owned several older but well maintained cars. I also knew because it was a Raptor, I would never own such a wonderful and expensive truck. While riding around one day, my older son from Atlanta said, " Every time we pass this dealership, I see you rubber necking into the lot. What are you looking at in there?" I replied, "Just something I'll never have." He said, "Well let's go in there and look at it." So I showed it to him. While we were out there, Jason, a salesman, approached us and asked if he could help us out with anything. That began a process that led to me driving out of Autonation Ford with the most beautiful dream come true truck I have ever seen. Jason, I mentioned by name because of the type of man he proved himself to be. He worked very hard for many hours to help me get my new truck. His persistence and unyielding willingness to compromise and ensure my total satisfaction with every facet of the sale reflected so well on this dealer. It restored a level of faith in new car dealers that elevated them in my eyes forever. many if not most potential customers walk into a showroom completely overwhelmed, not just with the product itself but the actual magnitude of choices available. And this Raptor was indeed a major purchase. To this day, I have no regrets, no remorse and remain totally delighted with my new truck. I actually can't believe it's mine. Jason was the catalyst that designedand held this deal together. I am in his debt because of his efforts. Please keep him at the pinnacle of your list of employees to retain under all circumstances. Because of him, I intend to be a lifelong customer to your dealership. I also wanted to add one other name who helped me tremendously. That would be Bob in finance. His willingness to pull out the stops and assist me above and beyond the call that is his position restored a lot of confidence in me. You see, I had been a widower just a few weeks when I came in. Jason was totally understanding of my vulnerability and indecision. He relayed this to Bob who was equally in support of my situation. In closing, my life is better having been to your dealer because of people who truly care about their work, their company and their customers. Thank you, thank you, thank you. Kindest Regards, Randy Garmon

Customer for LifeJan 17, 2014

5

Inquired on a vehicle online and within an hour I had a response from Spencer M. Great sales person to deal with and was able to get me in to a great vehicle! The staff was really friendly and assisted you with anything you needed. Life time customer for sure!! I'm trying to convince my friends to buy new cars from Spencer M. haha

Chris_HeltonDec 24, 2013

5

Buying a vehicle can be aggrivating but not when u have Vince helping you out. He is the nicest, acknowlegable, get her done kind of salesman.

sandy wagesDec 20, 2013

1

added extras to new truck that were not asked for. vin # etched in windows and clear coat. almost $600.00 Caught them and they removed from list. had never been installed on truck. Beware and be careful with these people

Wilson TreadwellDec 18, 2013

5

William Harlow was very helpful and knowledgeable. No sales pressure; all the folks at AutoNation were friendly and low key. Well worth the drive from Tallahassee to PC.

Ron McCranieDec 13, 2013

5

David Ward has been setting up service for my husband's truck and mustang for years (beginning as Cook Whitehead Ford) and now for my Edge. They always do a great job servicing our vehicles and prices are always cheaper or reasonable compared to all other Ford dealers and other car dealers. Love these guys.

Sharon Hoerner NorrisDec 10, 2013

5

Traci Black at Autonation Panama City consistently takes care of business as my service writer for my Ford F-150. She makes sure all repairs are done correctly and she explains all items associated with my visit. Her efforts and the entire service departments efforts may cause me to replace my wife's car with a Ford in the near future. Outstanding, keep up the good work.

Charlie HaasDec 6, 2013

5

We recently purchased a 2013 F-150 Platinum after considering vehicles at both Gary Smith Ford as well as Autonation. Ultimately, Autonations patience, flexibility and engagement inspired us to spend our money with them. The new Ford pickup is amazingly beautiful inside and out and the experience we had at every level of our buying experience was superb. The dealership has also done a great job of following up since our purchase to be certain we have everything we need. I would strongly advise anyone looking to purchase a new or used vehicle to consider this dealership. Brad and Mike make a great selling duo!

Robin and RichardDec 5, 2013

5

Ask for CR!!! Great staff and very professional! Great website as well!

ryanmcl23Nov 20, 2013

5

I had a great buying experience at Auto Nation in Panama City. Dustan was great and explained everything from start to finish.

MelissaNov 4, 2013

5

I went to AutoNation Ford Panama City looking for a new F-150. I had assisted my mother-in-law in her search for a new Ford and found this dealership really easy to work with. Andrew, our salesman, was a delight to deal with. He was courteous and friendly. All the staff treated us very well. I would definitely recommend this dealership to anyone looking for a vehicle, and will return to them when I need a new vehicle. They take their time to walk you through the buying process, so you never feel like you are being rushed or pushed to make a decision. Thanks for an excellent experience!

by Raymond WNov 3, 2013

5

Brad was outstanding! He made my car buying experience painless. I haven't bought a new car in over 7 years and my last sales experience wasn't a good one, so I was kind of skeptical as to how this experience would be and I have to say Brad made it a good one. He is the best salesman I have ever dealt with...he went above and beyond. Everyone I spoke to at Ford Panama City was very nice. I am really enjoying my 2014 Ford Explorer. I plan to continue doing business with Ford in Panama City with my auto needs.

mspeightsOct 31, 2013

5

Brad was outstanding! He made my car buying experience painless. I haven't bought a new car in over 7 years and my last sales experience wasn't a good one, so I was kind of skeptical as to how this experience would be and I have to say Brad made it a good one. He is the best salesman I have ever dealt with...he went above and beyond. Everyone I spoke to at Ford Panama City was very nice. I am really enjoying my 2014 Ford Explorer. I plan to continue doing business with Ford in Panama City with my auto needs.

MonicaOct 28, 2013

5

I recently purchased a 2006 Kia Sorento from Auto Nation. I had looked at a few other places , but was impressed with the fact that Auto nation really checked the car out and made sure everything was right with the car before putting it on the lot. I would highly recommend them. Thank you CR Rish for making this a great car buying experience. Thanks again!

NannetteOct 26, 2013

5

The sales staff at AutoNationFord in Panama City, Florida were very professional, their expertice helped me get the car of my dreams. They were very friendly, understanding and accommodating to all of my needs and questions regarding my recent purchase of my NEW Ford Edge. I would definitely recommend them highly to anyone that wants a no pressure car purchase. Thanks To Mike, Brad, Chris, Bobby and the entire staff at AutoNationaFord!!

janet39Oct 25, 2013

5

This was the 20th vehicle I have purchased since getting my driver's license and Mike Wood was by far the best salesman I have worked with. He had exceptional knowledge of the trucks that I was looking for and once we found one he did an outstanding job of showing me how the many accessories worked. I was about to purchase a Nissan Frontier prior to going to Auto Nation Ford of Panama City and he convinced me that the F150 was better in many areas. I will not hesitate in telling my friends to look up Mike when they go looking for a Ford.

Bruce TeagardenOct 23, 2013

5

I stopped in Auto Nation to check out three F-150's that the representative (CR Rish) had notified me about. I had recently retired, we had two vehicles and only needed one, and I had never owned a Ford. It was thought before arriving that none of the three met our requirements for color. However, it was learned after arriving that an interior thought to be black was actually gray and after a few hours at the dealership we left with our replacement truck. We were extremely happy with the way the day went with CR Rish, who was very knowledgeable about their inventory, the truck itself, and what to expect in the future with the dealership. We are extremely pleased with the way we were treated from start to finish and pleased with the truck itself so far.

JoeOct 3, 2013

4

I initially worked with the dealer through the web and email because of my work, etc. I got a great deal and scheduled an appointment to finally see and drive the car. After that, I decided to go ahead with the purchase - all the while never feeling pressured, etc - and met with some great folks working their areas. Everything was discussed and explained to the "t" so I completely understood what I was buying. All in all I was very please and drove out of there in a 2014 Mustang Roush RS!

Broncofan68Sep 29, 2013

5

Purchased a 2011 Pre-certified Ford Fusion. Sales person (Spencer) was outstanding. We visited 4 other lots and just found what we wanted at autonation. It was the right car with the right warranty. Having said that, we would not have purchased the car if the overall experience was pushy, stressful, or otherwise unnaceptable. Once we purchased the car a piece in the A/C went out and we had to take it back for service. The service experience was also outstanding. David in the service department provided outstanding service. We also take out 2005 F-150 truck into the same location for service and the experience is always outstanding. -- The facilities for the used car lot are OK but not very impressive.

A. UsrySep 29, 2013

4

I recently Bought a 2007 F 250 King Ranch from Spencer M. I would recommend my friends to see him for there next vehicle purchase.

rrambo45Sep 19, 2013

5

I bought a 2011 Ford F150 XLT new from this Ford Auto Nation when I lived near Panama City, FL. I recently traded it to another Ford dealership in Georgia where I now live. I can not say enough about this dealership from the time Brad Bonowitch sold me the truck. I remember him calling me many times to make sure all was well. Bobby, the finance guy, is a trip and wonderful to work with, as was the service department and even the GM. I am 64 years old, so I have been through this process many many times in my life but this experience with this dealership was the most memorable in a very positive way. Everyone in this dealership smiles and greets you and is willing to help or find someone who can. I can't say enough about them!

Dan HenrySep 19, 2013

5

Awesome group of people from front to back to do business wtih.

Bobby KullmanSep 8, 2013

5

I purchased a new F-150 yesterday from AutoNation Panama City. There was no sales pressure, the staff was great, military friendly, and the price was right. The sales staff stayed late after closing to ensure we were taken care of. The salesman, Vince (Army Vet), even took the time to explain every bell and whistle, had the car washed, sync'd our phones, and filled up the tank before we drove off the lot with our new truck. Top-notch!

New F-150 OwnerAug 11, 2013

5

All I can say is (Everything they did couldn't have been any better) I really love the car and the service I received. When I want another one I know where to go.

EarlJul 2, 2013

2

Got my name and address wrong with lender... $400+ for a spray in bed liner that was nothing more than texture paint...got over spray on the back of the cab...waited about 3 weeks for cash back check ...just overall no attention to detail

Carl HayesJun 26, 2013

5

I bought a 2013 Explorer I saw online from Mike Wood. Since I live 186 miles away, they took some of my information over the phone to expedite the process upon my arrival. The paperwork process was a snap and I know the process took less than 1 hour, including the appraisal of my trade-in. Since I was coming from afar, Mike and the crew stayed late to make sure we got the deal done after closing hours. I will definitely look here first when the time comes to replace my Mustang (Yes, even with the long drive).

Carlos GiovanettyJun 20, 2013

5

This is the first time we bought a car mainly online and the experience was fabulous. Great service from Brad Bonewit. The price was very competitive with everyone in the area, super service in financing, and we got exactly what we wanted in a no hassle and no pressure environment. We will certainly recommend others to AutoNation in Panama City, FL and the next time we are looking for a car that is where we will start!

Mustang FansJun 19, 2013

5

I had a very pleasant buying experience with this dealer. A very courteous staff with very little pressure to buy. They answered all my questions and I left the dealership feeling I received the best deal possible. I enjoy my new Ford Mustange and I would hightly recommend them to my friends and family.

Mustangfan60May 10, 2013

5

My experience with Cook Whitehead Ford was "top-notch" from the moment I walked onto the lot, until I drove off with my new F-150. The sales team spent valuable time helping me understand exactly what I was purchasing and reassured me that they would be there for me at anytime if I had any questions. I have no doubts that whenever it comes time for me to purchase another vehicle, I will come your way again. Best Regards, F-150 Owner

BP F-150May 9, 2013

5

This was the best buying experience I have ever had. Thank you C.R. Rish me and my wife are very happy. Salesman and dealership where very friendly and helpful. Took very little time to do paperwork, no pressure. I would recommend this dealer to anyone. Ask for C.R Rish he is great

Philip DelgadoMay 1, 2013

5

Cook Whitehead is the best dealer in town .This is actually the only dealer in town I will go to. They sell the best cars and they do not try in talk you into a vehicle you don’t like. They are so laid back and are willing to work with you to find the perfect vehicle of your choice. I recently just purchased a Ford Fusion for my son and he is absolutely in love with it. Our sales person CR Rich was outstanding he took his time to help my son find the perfect car that fit him. Not only did he do that but he also took his time to help us get the best deal that was possible for the car. CR made the buying process so easy and simple. When going to Cook Whitehead ask for CR Rich hands down he is the best sales person there and he will get the best deal for you.

Sophia LewisApr 21, 2013

5

If you want an easy-no hassle buying experience talk to Brad Bonewit at Cook-Whitehead Ford. He put me in a brand new fully loaded F-150 for the price of the base model and I'm loving it!!! The truck I've been dreaming about for the right price and excellent customer service is what it's all about!!! Thank you!!!!!!

Shawn KernApr 19, 2013

5

Just bought my new 2013 Mustang on the 9th and the experience was top notch! From the moment I got on the lot till I drove off in exactly what I was looking for, everyone involved was great. I was made comfortabe n not at all pressured. They were all professional and on top of every step of the process. I definitely feel good about continuing the relationship with Cook-Whitehead Ford.

Penny B.Apr 19, 2013

5

Leasing a car with Cook-Whitehead Ford couldn't have been easier. When we arrived there, we were deciding between the Focus & the Fusion. The salesperson, Billy Provost, came out & suggested we test drive both cars. We liked both, but decided on the Focus. He showed us the features on the car. He set up the SYNC & registered us for that feature. Everyone there was friendly and knowledgeable about their product. They made the process very easy. I highly recommend Cook-Whitehead Ford.

Nick MagistroApr 8, 2013

5

I have been buying Fords from this dealership since 1977 and have always been very happy with the process and all follow on services. They treat me like family and are always attentive to my wants and needs. Their service department is very well staffed with qualified personnel and our service advisor is always courteous and very knowledgable. I will be back in the future for a new or used vehicle.

JohnnyApr 4, 2013

4

Good dealership experience. Like dealing with Denny, Vince and Tracy Black. All good people

Richard McSherryApr 2, 2013

5

My sales person was Patsy. She knew the product line well and was a pleasure to deal with. After checking on the internet, I knew about what to expect to pay for the vehicle I was considering. With very little haggling and no high pressure tactics, I was able to make my purchase at a better than expected price.

BillD2013Apr 2, 2013

5

We bought the 2013 ford fiesta new and the car so far is great. The gas milage is WOW, cheap on gas. William our sales person was very professional and no pressure to buy.

Roy & SusanMar 27, 2013

5

We bought a new 2013 ford fiesta and love it. Great on gas, WOW. Wiliam our sales person was professional and no pressure to buy like other dealers. We recieved a great deal on car.

Roy & SusanMar 26, 2013

5

We were interested in a new C-Max Energi. Brad B., Internet sale manager, was most helpful. He kept us informed of the progress of the dealership getting certification for the plugin cars. When they became certified he was able to locate one and have it transported to the dealership for us to look over. Everyone was most helpful , particularly Mr. B. He conducted a special training session for us and was very knowledgeable about all of the new technology even though this was the first Energi that had been on the site. Brad was very thoughtful in every way!

QuincoMar 15, 2013

5

Wonderful showroom and selection. Very impressed with the salesmans knowledge of the product and willingness to work with the buyer. Willing to negotiate on the price. Good selection of add on and extended warranty options. Would advise being very careful in negotiations on options, because I sometimes felt misled, as there were differences in what I was being told was included and what was actually in the sales contract.

DuaneMar 11, 2013

5

Just bought a new Escape Titaniam the process was perfect. Mike Wood was excellent to work with from the first email to the final in show room sale. We are enjoying new car.

Ron DanzeyMar 9, 2013

4

We bought a 2013 Ford F-150 STX had a great experience with Mike Wood he really helped us out to get into the truck that day we looked at it .

Melissa S.Feb 28, 2013

5

We bought our 2013 Ford Fusion and had great service. This was an easy purchase and Cook-Whitehead Ford and Jason Jeter have been great. Thanks!!

Britton familyFeb 26, 2013

2

Took my vehicle in for repair. Was told they cannot order parts for the car any longer since Ford does not make them, and basically brushed me off. I know Ford don't make the parts any more!! I offered to order the parts and was told they were not interested. This is the overall feeling I got the entire visit, which was I was wasting their time. If you have an older Ford vehicle do not waste your time here, no one is interested in helping you at this place.

steve JOHNSONFeb 17, 2013

5

This is our third purchase from this dealership. Brad Bonewit did a great job of handling our needs. All of the employees we meet demonstrated a positive and helpful attitude.

Larry WoodFeb 15, 2013

5

We recently bought a 2013 Focus SE Sedan from William Harlow. We got it home that night and noticed little dots all over the hood and top of the car. We took it back in and was told it was rail dust. They said they could fix it but my wife was not satisfied with having her new car in the shop after one day. After speaking with William and Chris Cogburn(Sales Manager) about our dilemma, they let my wife pick out another car and we are now the owners of a White Focus SE 5-door Hatchback. My wife loves the car and we are very grateful to everyone involved in making our experience a pleasant one. This is my second purchase from this dealership and will be the only dealership we will do business with in the future. Like the saying goes, "Quality is Job One".

Happy, Happy, Happy!Feb 13, 2013

5

We are pleased with the 2013 C-Max we purchased and the attentiveness of Brad Bonewit both during and after our purchase. The dealership was clean and comfortable, the salesmen attentive and quite helpful. We'll be back when looking for another car.

GulfSunshineJan 30, 2013

5

I love my 2013 Convertible Mustang! The dealership is Top Notch! This is my 2nd vehicle purchase from this dealership and I would not buy from anyone else! The employees care about the customers and make buying vehicles a fun experience. The dealership is clean and well managed by a very friendly staff. Shopping for a vehicle can be stressful but NOT at Cook Whitehead Ford! I will continue to recommend this dealership to others as they have earned my continued trust for all my vehicle needs. From test driving, processing my loan, to driving off the lot in my new car, they made me feel special and appreciated as a customer! Thank YOU, Cook Whitehead Ford employees for your continued dedication to 100% customer satisfaction. Kelley Atkerson

Kelley AtkersonJan 19, 2013

5

I love my 2013 Convertible Mustang! The dealership is Top Notch! This is my 2nd vehicle purchase from this dealership and I would not buy from anyone else! The employees care about the customers and make buying vehicles a fun experience. The dealership is clean and well managed by a very friendly staff. Shopping for a vehicle can be stressful but NOT at Cook Whitehead Ford! I will continue to recommend this dealership to others as they have earned my continued trust for all my vehicle needs. From test driving, processing my loan, to driving off the lot in my new car, they made me feel special and appreciated as a customer! Thank YOU, Cook Whitehead Ford employees for your continued dedication to 100% customer satisfaction. Kelley Atkerson

Kelley AtkersonJan 18, 2013

5

We bought a new Focus from this dealer and from salesman Jason Jeter. We trust Jason explicitly and have now bought 3 vehicles from him. However, the vehicle we purchased came with a "dead" key, dents in the roof and door, and a transmission problem. Leaving the vehicle with them for a week, the issues are still not repaired because people were on vacation. Now we have to find more time to leave it for a more extended time period. We hope that it will be fixed properly.

Ford buyerDec 7, 2012

5

I have had numerous buying experiences with Cook Whitehead Ford. Dealt exclusively with Brad Bonewit. He has always gone the extra mile with me and my buying experience. When you purchase a car from this dealer, you do not have to spend all day negotiating, they are up front with the best price quickly. They have always been attentive to my needs. A pleasant car buying experience. I would highy recommend this dealer.

BudderbeanOct 25, 2012

5

The buying process at Cook-Whitehead Ford was excellent. Brad Bonewit was referred to me from a family member who had an excellent process on his truck. I mentioned to Brad was I was looking for and price range. He immediately arranged possible F150s on his lot and when even further and looked at other dealers if I was not happy with the trucks on his lot. My wife purchases the vehicle while I was on a remote job. He and his team worked with my wife during the purchase and trade-in. When I purchase a second vehicle, I will not hesitate to contact Mr. Bonewit for further business.

ppgutSep 30, 2012

5

I gave Cook Whitehead a very difficult challenge, to meet the best price I'd found on the internet in a week of near constant searching. They not only met the price, but bettered it. The entire process was professional, friendly, courteous and smooth. I wouldn't think of shopping elsewhere for another Ford.

PetezSep 14, 2012

5

Went to the dealership was met by Brad Bonewit told him what I was looking for and he took time to show my wife & I the car which we bought the next day. Great experience with all involved. Would recommed them anytime.

Shephd1Aug 25, 2012

5

I called into a relatively busy dealership expecting to get an appointment days if not weeks later but was pleasantly surprised to be able to get in that same day in less then an hours time. The quality of the work was excellent and the customer service was friendly and got the job done within ten minutes of the time I was quoted. I paid exactly what I was told it would cost and wasn't allowed to leave until I was completely satisfied. Look no further for quality work at a reasonable price and the customer care most businesses lack now a days.

TysenMar 22, 2012

5

I recently was in the market for a new F-250. I was referred by a friend to the internet sales clerk at Cook-Whitehead Ford. I sent Mr. Bonewit a simple email listing my requirements for the truck I was looking for. The truck was unique and had a couple features that are not common for Florida (block engine heater). I only had about 48 hours before I was going to be leaving the area. Mr. Bonewit stated give him 24 hours to locate a truck. I received a call the next day. I asked for a quote through email (quote for out the door with tax and tags). He sent me a quote immediately which was several thousand dollars less than several dealerships in North Ga and northern Alabama had quoted me for a similar vehicle. The next day I went down to the dealership where my truck was ready for pickup. They had filled the tank, cleaned it up, and had it waiting out front. I spent less than one hour going over paperwork. Then Mr. Bonewit gave me a complete show and tell of all the features on my truck, including sync my phone to the radio system. Everyone I met at Cook-Whitehead Ford were the nicest people I have ever come across when buying a vehicle. No pressures, no rushing, just friendly smiles. They won my business for life with their friendly upfront atmosphere! Best dealership I have dealt with after 7 vehicle purchases. Top-notch!