What information do we collect about you?

Miradorus collects personal information when you place an order with us for the services we provide.

We also collect information when you sign up for our mailing list.

Website usage information is collected using cookies.

If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and email address.

How do we use the information we collect?

Services

We will use your data to fulfil contracts entered into between you and us to provide you with the services that you request from us. If you have emailed us directly your contact details will be kept within our encrypted email account or on file if you have become a client of Miradorus.

Contact forms and email links

Should you choose to contact us using an email link, none of the data that you supply will be passed to / be processed by any of the third party data processors defined. The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

Website

Cookies are used on this site to to track the numbers of visitors to our site but do not collect any personal information or store IP addresses locally on our site.

About this website’s server
This website is hosted on servers run within a seven state-of-the-art data centers, which are located in Europe and the USA.
Some of the more notable security features are as follows:

The Green Grid industry body, comply with the European Code of Conduct for Datacentre Operators best practice guidelines

We will use the information collected to send you marketing emails which consists of: information about our products, blogs, podcasts, video and social media we share, and any offers or events we may be running.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

You have the right at any to stop us contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, email Jenny Powell at jenny.powell@miradorus.com.

Cookies

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

We do not share your data

We do not share, outsource, or offshore your information to anyone outside our company and only use it to contact you. We respect your privacy and will not sell or pass your information to anyone unless required by law.

Where do we store your data?

On Our Website

Your website account information will be retained online on our website and protected behind our hosting provider’s firewall. As with any such host’s website there is no absolute guarantee of security. If you feel this not sufficient then please do not provide any personal information or let us know and we will dispose of the information, securely of course.

On Mailchimp

Mailchimp is a very popular service used for creating and sending marketing emails. We consider Mail Chimp to be a third party data processor. Your email address will remain within Mail Chimp for as long as we continue to use Mail Chimp services for email marketing or until you specifically request removal from the listi

Your data rights

we process your data fairly and lawfully within the consent you have provided us.

your data is accurate.

the data we store is not excessive.

data is secure.

You can:

have your data updated and amended if it is incorrect, out of date or incomplete.

restrict the level of processing or automated processing.

know how long we keep your data.

ask us to erase your data at any point and be forgotten.

ask us to provide details of your personal data we hold.

You can do this by emailing jenny.powell@miradorus.com or click the “update your preferences” or “unsubscribe” at the bottom of our marketing emails.

(If you email us we may need to verify your identity before we can speak to you about the data or act on your instructions.)

We will report any unlawful data breach of this website’s files and of any of our third party data processors to any and all relevant persons and authorities of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

How long do we keep your data?

We will review the data we hold every three years.

Marketing Emails

We may occasionally remove data from our mailing list, if there has been a significant period of inactivity (ie no email opened for 1-2 years). If we do this then we will email you to let you know we are considering doing it, and you have the right to continue receiving mailings, or to allow us to go ahead.

Changes to our privacy policy

We regularly review our privacy policy and any updates will be on this web page. This policy was last updated in October 2018

How to contact us

If you have any issues with our privacy policy, if you think your data has been used unfairly, or if you have any query at all regarding our data usage then please email jenny.powell@miradorus.com.