Can you please send screen shots of what you are seeing when you try to download PDF's from the Charity Check product and can you also, let us know what browser and version you are using sending information to products@guidestar.org? I will have to send this information over to our IT department to research. You also, may want to try the same steps you are currently, doing now just on a different browser and see if you are able to then access the Charity Check PDF's. And the only other possible troubleshoot idea is to find out if your PDF software is up to date.

Can you please send screen shots of what you are seeing when you try to download PDF's from the Charity Check product and can you also, let us know what browser and version you are using sending information to products@guidestar.org? I will have to send this information over to our IT department to research. You also, may want to try the same steps you are currently, doing now just on a different browser and see if you are able to then access the Charity Check PDF's. And the only other possible troubleshoot idea is to find out if your PDF software is up to date.