Support Center

Common Questions & Topics

How do I ride the bus?

Riding the Jule is easy! Be sure to know the Passenger Code of Conduct and follow these steps:
1. Show up early. You may want to arrive at the bus stop 5-10 minutes early. Our drivers do their best to run on time but scheduled pickups don't always arrive at the exact time.
2. Wave to let the driver know you are waiting and they are aware they should pull over.
3. Wait for the bus to come to a complete stop before you approach to board.
4. Have exact fares ready. Drivers do not carry change so exact fare is required. Click here to learn more about fare and pass options available.
5. Tell the driver your destination and let him/her know if you need a transfer to another bus. If you are unsure, ask your driver for assistance.
6. When approaching your stop, pull the yellow cord half a block before your desired destination. This notifies the driver that you want to exit at the next stop.
7. Wait behind the yellow line until the bus comes to a complete stop.
8. Never cross the street in front of the bus. Wait until the bus has pulled away to cross.

How can I advertise with The Jule?
The Jule offers both interior and exterior advertising so your business is sure to find exactly what you need when advertising with The Jule. Click here for more information about advertising with The Jule or call 563-589-4228.

The bus drove by me without stopping!
Missing your bus can be frustrating and The Jule wants to provide you with the best transit experience possible. If a bus didn't stop for you, it is likely the bus driver didn't see you or is not responsible for that stop.

When you see your bus approaching, hold on to the bus stop pole and wave your hand to attract the drivers attention.

Remember, the Express bus and Minibus paratransit buses cannot stop for fixed-route passengers. Be sure the big green bus you saw drive by was the route you wanted to catch and not another bus.

It is possible a new or temporary bus driver may have accidentally missed your stop. If you believe the bus driver missed you, please call us at 563-589-4196 so we can prevent this from happening again.

Do I qualify for half fare prices?
Passengers who are eligible for half fare prices receive bus fares and passes at a discounted price. Half-fare prices are provided to residents aged 65 or older showing a valid photo ID or disabled residents who meet eligibility requirements.

What are my transportation options for traveling outside Dubuque?
The Jule fixed route and paratransit services operate within the city limits of Dubuque. If you are interested in traveling outside of Dubuque the following options are available:

I want to give a compliment or file a complaint.

The Jule values customer feedback. Jule bus operators, dispatch staff, and management are committed to providing safe, convenient, accessible, professional transportation services to residents and visitors in the City of Dubuque. All complaints against the Jule staff members are investigated using on-board/on-site security cameras and GPS software. Bus operators are also trained to provide high levels of customer service while driving in a variety of road conditions to help them perform their duties in a safe and professional manner. If you have had a positive or negative experience with a Jule staff member, please let us know:

I have a suggestion for a bus stop location.
If you have a suggestion for a new bus stop location along an existing service route, please submit the exact location to us for review. Public transit is subject to a number of federal and state regulations; many of which influence the location and positioning of bus stops. However, when possible, stop requests are accommodated. Click here to submit a bus stop suggestion.

Can I bring my bike on the bus?
Hop on the bus and finish your trip on your bike! All of the fixed route buses are equipped with bike racks on the front of the buses. Click here to learn to Rack & Ride.