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Making consumer advice accessible for more communities

Consumers from culturally and linguistically diverse (CALD) communities in NSW will have a better understanding of their rights with new videos released by Fair Trading in multiple languages.

NSW Fair Trading Commissioner Rose Webb said the educational videos explain how to lodge an enquiry or complaint.

“These helpful videos are now available in some of Australia’s largest language groups,” Ms Webb said.

“This includes Arabic, Farsi, Korean, Mandarin, Assyrian, Vietnamese and English, to ensure potentially vulnerable consumers in NSW understand how to lodge a complaint if they have been unable to resolve a dispute with a trader on their own.

“I want to make sure Fair Trading is serving diverse communities in NSW. It’s important that information about consumer rights and responsibilities, is available to everyone.”

The launch of the multi-language videos comes after consultations with community partners who identified that CALD consumers require more information about dealing with Fair Trading.

“It’s vital that we can offer advice and information to help protect vulnerable communities who may come from countries where consumer rights are drastically different, or simply don’t exist at all,” Ms Webb said.

The videos offer information about a number of Fair Trading processes, including how to lodge a complaint related to rental, product or service issues.

Consumers are shown how the process can be completed over the phone, online and in writing. The visual demonstration clarifies the best process for dealing with issues between traders and consumers.