The best service department around by far!! I have been doing biz with them for over 20 years and have never had a bad experience! Awesome sales crew, parts department and service team! They always go above and beyond to make sure I am taken care of, wether its getting my motorcycles repaired, buying gear or parts or purchasing new machines. The customer service is awesome! I would highly recommend Plaza Cycle!!!!
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K first let me say I've been shopping at plaza for years now. But they literally have the worst customer service in the world . I took my bike to the service department two weeks ago for a recall I drop it off all is well he tells me it will be done by the 18th so I call them on the 18th and they tell me I can pick it up twenty minutes later the service manager calls me and tells me If I want my bike back today I have to pay them 550$ and then they'd reimburse me when Yamaha paid them . Then I call and bitch to the general manager and he gives me the run around five minutes later the service manager calls me back and tells me that the recall on my bike expired so there taking my bike back apart and putting the old coils back into it. And tells me to come pick it up . They had my bike for two weeks and barely figured it out the day I'm suppose to have it back so now I have my bike back two weeks later nothing done to it . They are the worst dealership and service department out there I will drive 500 miles before I ever go back to plaza cycle again worst service ever
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The worst customer service I have ever received. I bought my bike less than a week ago and I've had none stop problems. The very next day the bike wouldn't even start. When I called the Service Center he told me to charge the battery. I did and the bike still wouldn't start. I took the battery into them and let them charge it for 24 hours, took the battery home and again the bike wouldn't. Every time I call the guy just talks in circles. He obviously has NO idea what he is even talking about. $4000 bike that I've rode twice and the second time was because I got a push start. I highly do NOT recommend Plaza Cycle for ANY bike purchases or services as here I am now stuck with a non operating bike and nobody to help. They don't care about you or your bike, just your money. DO NOT GO THERE.
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I have nothing but good to say about them. this is the 3rd machine I have bought from these guys. were very easy to work with . Service was great and they know their stuff. . I will not purchase from anywhere else.
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I bought a helmet and tried to return it one week later. I never once wore the helmet. The three people who interacted with me were all extremely rude and one went so far as to call me a liar when I said that I had not worn the helmet. This most certainly was not the case. They refused to return or exchange the helmet. In addition, I have since found the helmet for significantly lower prices at other stores.
Pros: NONE
Cons: Rude staff, high prices, no returns accepted
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This dealership is down right amazing! I went in a week ago to look for a Street bike to see what they have, oh man was I in for a suprise "they have every brand you can imagine." Usually I shop at some of the smaller locations (Full throttle, Honda world, Steadmans, Honda Salt Lake, etc) and man they are so far behind the dealership it's not even funny.
Pros: Customer Service, Prices, Down to Earth Employee's
Cons: Sales manger Jeff is not so nice!
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DO NOT PURCHASE FROM PLAZA CYCLE - I know everybody pretty much knows this but go anywhere but plaza cycle. About 50% of the time they have to order parts they should regularly stock making your trip a waste of time and money. They treat you as though they are doing you a favor by letting you buy from them - - customer service absolutely sucks. Their prices are as high as their suppliers will let them be. I want to support brick and mortar businesses, but take my advice and order online instead of going there - - you will avoid having to make a separate trip back, paying to much, and being treated poorly. If brick and mortar businesses want to survive, they need to treat their customers right. There are some good dealerships in Utah. One of them is Carbon-Emery Motorsports. If you are buying a bike, Quad, etc., call Brock @ Carbon-Emery Motorsports at (800)762-4386 and tell him Alan sent you - - he will treat you right and save you money.
Pros: Location
Cons: Everything Else
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just went into plaza to have my snowmobiles serviced and have some warranty work completed. everything went great! was quoted correct $ and when they said it would be done it was! i trust these guys with all of my machines and will be back in the future for everything i need to go out and have fun on my toys! Keep up the good work! Let it snow!
Pros: really great guys! I like the young man in the service dept
Cons: none
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I was a loyal Plaza Cycle customer for over 10 years. In the past, I bought a new Yamaha Royal Star, two Sea Doos, a trailer and subsequently had them rebuild the crashed cruiser (it wasn't my fault...) but after what I just went through, I will never spend another penny with them. Something has gone very wrong with their customer service.
Cons: Very poor customer service...
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I put 1,000.00 down at honda world in south jordan and changed my mind, they gave me my 1,000.00 back no problem. I put a 100.00 down at plaza cycle in slc and changed my mind and they would not give me my 100.00 back. The salesman even said they would give me my money back. I wouldn't go to plaza cycle in slc ever again. My advice go to some other dealership.
Pros: They were nice at first
Cons: Took my money
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Avoid this place like your life depended on it, it just might.\r
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The absolute worst service! I was treated rudely and extorted, and then nearly lost my R6 to something that I perceive as sabotage. You decide.\r
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The tech removed my bike's oil level sensor bolts because of a dispute over an additional $75 dollar hourly fee. I paid $800 dollars for a tune-up, tires and a diagnosis on the oil level light.\r
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When I did not want to pay them $75 more to reassemble the 2 lower fairing bolts when the sensor turned up back-ordered, they sent me out of the shop telling me that my bike may "blow up" if I ride it out of there. \r
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I knew that the oil pump was working and that the oil level was fine, but when I got home found that the tech had removed the bolts holding the sensor in.\r
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I could have died if I would have taken the bike on the highway and blew the sensor out and had all the oil hit my back tire.\r
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These guys extorted and then nearly killed my bike, and me.\r
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The worst of the
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I had the need to deal with the service shop 3 times while trying to get my bike worked on. They were rude and tough to work with consistantly through the processes. I was misquoted a price for work and not given any documentation so when the final bill came it was quite a shock. Also, they had charged me for work that wasn't done and when I pointed that out I was once again treated like I was an inconvenience to them. I cannot recommend this shop.
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The motto for this place is walk in, ride out. well i did that initially, but it wasn't more than 15 minutes before my battery was dead on my brand new kawi ninja 500. fortunately i was close so i went back to the store and they came out to re-charge my battery. later that night i rode my bike to work and when i went to leave, it would not start. so i had to walk home. i took the battery out of the bike and had them recharge it. they did overnight. when i came to pick it up the next morning- they said the battery was dead and they had to get me a new one.-which doesnt mean just picking one up off the shelf. they had to put the acid in it and charge it again. so now ive basically been waiting around to drive my new bike for a day and half. and the service rep tried to come down on me for being upset that i cant walk in, and ride out. he keep saying it was the manufacturer's fault. and "like havent you ever bought anything that was defective before"?!! but almost shouting at me. and he also had the nerve to tell me i offended his customers when i said "this is a f***ing pain in my a**. i was angry, i didn't direct it towards anyone. and hey buddy, i'm a customer too! good service would have been to check the battery first thing in the morning and recognize if anything else had to be done. they knew i was coming in early the next morning.
Pros: good financing
Cons: poor customer service
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i recently took my atv into plaza cycle service and was greeted with friendly customer service and guys who communicated what was wrong with my atv very clearly. they helped me to understand what needed to be done to get it working right which i truly appriciated, being a divorced woman trying to get her sons atv fixed i really thought they went the extra mile for me when they loaded it onto my trailor and tied it down too. i will be taking all my machines to plaza cycle in the future
Pros: very friendly service, and courtous employees
Cons: none
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II took my motorcycle to this so call shop to have new jets installed and to correct electrical problems in the charging system. From the get go they told me that it will be two weeks before they can actually start work on my motorcycle. Two weeks of having the bike and do nothing on it (that should have been a warning).
Pros: good selection
Cons: poor customer service, these people are there only to make money
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