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If you have a Case ID, you must've gotten an email response from MS: Have
you replied to that email to say that you're still having the problem (or if
phone support, have you called back)?

============================

You receive a "0x80070002" or "0x80070003" error code after you download an
update from Windows Update, from Microsoft Update, or from Windows Server
Update Services:http://support.microsoft.com/kb/910336

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB987654).

!!! => If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830). <= !!!

BoydM wrote:
> I'm running Vista Ultimate. The Cumulative Security Update for IE7 showed
> up
> a few weeks ago through auto update and failed with Code 80070002.
> I followed the "Get Help" instructions with no success.
> I scanned this newsgroup:
> tried installing from "Safe Mode" startup with no success.
> I submitted an error report (Case ID: SRX1068240515) and have received
> little to no help.
>
> Suggestions??

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
> [Crosspost to Windows Update newsgroup]
>
> Vista or Vista SP1?
>
> What "Cumulative Security Update for IE7"?
>
> If you have a Case ID, you must've gotten an email response from MS: Have
> you replied to that email to say that you're still having the problem (or
> if phone support, have you called back)?
>
> ============================
>
> You receive a "0x80070002" or "0x80070003" error code after you download
> an
> update from Windows Update, from Microsoft Update, or from Windows Server
> Update Services:
> http://support.microsoft.com/kb/910336
>
> =============================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related to a Security Update and cite the update's KB number (e.g.,
> KB987654).
>
> !!! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the Consumer IE7 queue
> (which is 47830). <= !!!
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
> --
> Windows Update-specific newsgroup:
> news://msnews.microsoft.com/microsof....windowsupdate
>
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
> BoydM wrote:
>> I'm running Vista Ultimate. The Cumulative Security Update for IE7 showed
>> up
>> a few weeks ago through auto update and failed with Code 80070002.
>> I followed the "Get Help" instructions with no success.
>> I scanned this newsgroup:
>> tried installing from "Safe Mode" startup with no success.
>> I submitted an error report (Case ID: SRX1068240515) and have received
>> little to no help.
>>
>> Suggestions??
>

Vista
KB947864
Yes I got email from MS - followed recommendation - emailed that I still
have the problem and no more response.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
> [Crosspost to Windows Update newsgroup]
>
> Vista or Vista SP1?
>
> What "Cumulative Security Update for IE7"?
>
> If you have a Case ID, you must've gotten an email response from MS: Have
> you replied to that email to say that you're still having the problem (or
> if phone support, have you called back)?
>
> ============================
>
> You receive a "0x80070002" or "0x80070003" error code after you download
> an
> update from Windows Update, from Microsoft Update, or from Windows Server
> Update Services:
> http://support.microsoft.com/kb/910336
>
> =============================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related to a Security Update and cite the update's KB number (e.g.,
> KB987654).
>
> !!! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the Consumer IE7 queue
> (which is 47830). <= !!!
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
> --
> Windows Update-specific newsgroup:
> news://msnews.microsoft.com/microsof....windowsupdate
>
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
> BoydM wrote:
>> I'm running Vista Ultimate. The Cumulative Security Update for IE7 showed
>> up
>> a few weeks ago through auto update and failed with Code 80070002.
>> I followed the "Get Help" instructions with no success.
>> I scanned this newsgroup:
>> tried installing from "Safe Mode" startup with no success.
>> I submitted an error report (Case ID: SRX1068240515) and have received
>> little to no help.
>>
>> Suggestions??
>

BoydM wrote:
> Sorry hit send button to quick
>
> Vista
> KB947864
> Yes I got email from MS - followed recommendation - emailed that I still
> have the problem and no more response.
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
>> [Crosspost to Windows Update newsgroup]
>>
>> Vista or Vista SP1?
>>
>> What "Cumulative Security Update for IE7"?
>>
>> If you have a Case ID, you must've gotten an email response from MS: Have
>> you replied to that email to say that you're still having the problem (or
>> if phone support, have you called back)?
>>
>> ============================
>>
>> You receive a "0x80070002" or "0x80070003" error code after you download
>> an
>> update from Windows Update, from Microsoft Update, or from Windows Server
>> Update Services:
>> http://support.microsoft.com/kb/910336
>>
>> =============================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB987654).
>>
>> !!! => If your problem relates to a Cumulative Security Update for IE,
>> call the above number and ask to be transferred to the Consumer IE7 queue
>> (which is 47830). <= !!!
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>> --
>> Windows Update-specific newsgroup:
>> news://msnews.microsoft.com/microsof....windowsupdate
>>
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>> BoydM wrote:
>>> I'm running Vista Ultimate. The Cumulative Security Update for IE7
>>> showed
>>> up
>>> a few weeks ago through auto update and failed with Code 80070002.
>>> I followed the "Get Help" instructions with no success.
>>> I scanned this newsgroup:
>>> tried installing from "Safe Mode" startup with no success.
>>> I submitted an error report (Case ID: SRX1068240515) and have received
>>> little to no help.
>>>
>>> Suggestions??

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:#sqn1nbxIHA.704@TK2MSFTNGP05.phx.gbl...
> Thanks. Please keep us informed as to your progress.
>
> That being said, have you tried the Resolution in
> http://support.microsoft.com/kb/910336?
> --
> ~PA Bear
>
>
> BoydM wrote:
>> Sorry hit send button to quick
>>
>> Vista
>> KB947864
>> Yes I got email from MS - followed recommendation - emailed that I still
>> have the problem and no more response.
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
>>> [Crosspost to Windows Update newsgroup]
>>>
>>> Vista or Vista SP1?
>>>
>>> What "Cumulative Security Update for IE7"?
>>>
>>> If you have a Case ID, you must've gotten an email response from MS:
>>> Have
>>> you replied to that email to say that you're still having the problem
>>> (or
>>> if phone support, have you called back)?
>>>
>>> ============================
>>>
>>> You receive a "0x80070002" or "0x80070003" error code after you download
>>> an
>>> update from Windows Update, from Microsoft Update, or from Windows
>>> Server
>>> Update Services:
>>> http://support.microsoft.com/kb/910336
>>>
>>> =============================
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates. When you call, clearly state that your problem is
>>> related to a Security Update and cite the update's KB number (e.g.,
>>> KB987654).
>>>
>>> !!! => If your problem relates to a Cumulative Security Update for IE,
>>> call the above number and ask to be transferred to the Consumer IE7
>>> queue
>>> (which is 47830). <= !!!
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary
>>> for security update support issues, visit the International Support Web
>>> site: http://support.microsoft.com/common/international.aspx
>>> --
>>> Windows Update-specific newsgroup:
>>> news://msnews.microsoft.com/microsof....windowsupdate
>>>
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>
>>> BoydM wrote:
>>>> I'm running Vista Ultimate. The Cumulative Security Update for IE7
>>>> showed
>>>> up
>>>> a few weeks ago through auto update and failed with Code 80070002.
>>>> I followed the "Get Help" instructions with no success.
>>>> I scanned this newsgroup:
>>>> tried installing from "Safe Mode" startup with no success.
>>>> I submitted an error report (Case ID: SRX1068240515) and have received
>>>> little to no help.
>>>>
>>>> Suggestions??
>

PA - I have not heard from the MS support guy since 5/29 when he asked for
some info and a screen shot which I sent right away. Should I expect quicker
response than this?

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:#sqn1nbxIHA.704@TK2MSFTNGP05.phx.gbl...
> Thanks. Please keep us informed as to your progress.
>
> That being said, have you tried the Resolution in
> http://support.microsoft.com/kb/910336?
> --
> ~PA Bear
>
>
> BoydM wrote:
>> Sorry hit send button to quick
>>
>> Vista
>> KB947864
>> Yes I got email from MS - followed recommendation - emailed that I still
>> have the problem and no more response.
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
>>> [Crosspost to Windows Update newsgroup]
>>>
>>> Vista or Vista SP1?
>>>
>>> What "Cumulative Security Update for IE7"?
>>>
>>> If you have a Case ID, you must've gotten an email response from MS:
>>> Have
>>> you replied to that email to say that you're still having the problem
>>> (or
>>> if phone support, have you called back)?
>>>
>>> ============================
>>>
>>> You receive a "0x80070002" or "0x80070003" error code after you download
>>> an
>>> update from Windows Update, from Microsoft Update, or from Windows
>>> Server
>>> Update Services:
>>> http://support.microsoft.com/kb/910336
>>>
>>> =============================
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates. When you call, clearly state that your problem is
>>> related to a Security Update and cite the update's KB number (e.g.,
>>> KB987654).
>>>
>>> !!! => If your problem relates to a Cumulative Security Update for IE,
>>> call the above number and ask to be transferred to the Consumer IE7
>>> queue
>>> (which is 47830). <= !!!
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary
>>> for security update support issues, visit the International Support Web
>>> site: http://support.microsoft.com/common/international.aspx
>>> --
>>> Windows Update-specific newsgroup:
>>> news://msnews.microsoft.com/microsof....windowsupdate
>>>
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>
>>> BoydM wrote:
>>>> I'm running Vista Ultimate. The Cumulative Security Update for IE7
>>>> showed
>>>> up
>>>> a few weeks ago through auto update and failed with Code 80070002.
>>>> I followed the "Get Help" instructions with no success.
>>>> I scanned this newsgroup:
>>>> tried installing from "Safe Mode" startup with no success.
>>>> I submitted an error report (Case ID: SRX1068240515) and have received
>>>> little to no help.
>>>>
>>>> Suggestions??
>

BoydM wrote:
> PA - I have not heard from the MS support guy since 5/29 when he asked for
> some info and a screen shot which I sent right away. Should I expect
> quicker
> response than this?
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:#sqn1nbxIHA.704@TK2MSFTNGP05.phx.gbl...
>> Thanks. Please keep us informed as to your progress.
>>
>> That being said, have you tried the Resolution in
>> http://support.microsoft.com/kb/910336?
>> --
>> ~PA Bear
>>
>>
>> BoydM wrote:
>>> Sorry hit send button to quick
>>>
>>> Vista
>>> KB947864
>>> Yes I got email from MS - followed recommendation - emailed that I still
>>> have the problem and no more response.
>>>
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>> news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
>>>> [Crosspost to Windows Update newsgroup]
>>>>
>>>> Vista or Vista SP1?
>>>>
>>>> What "Cumulative Security Update for IE7"?
>>>>
>>>> If you have a Case ID, you must've gotten an email response from MS:
>>>> Have
>>>> you replied to that email to say that you're still having the problem
>>>> (or
>>>> if phone support, have you called back)?
>>>>
>>>> ============================
>>>>
>>>> You receive a "0x80070002" or "0x80070003" error code after you
>>>> download
>>>> an
>>>> update from Windows Update, from Microsoft Update, or from Windows
>>>> Server
>>>> Update Services:
>>>> http://support.microsoft.com/kb/910336
>>>>
>>>> =============================
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in the United States and in Canada or by contacting your local
>>>> Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB987654).
>>>>
>>>> !!! => If your problem relates to a Cumulative Security Update for IE,
>>>> call the above number and ask to be transferred to the Consumer IE7
>>>> queue
>>>> (which is 47830). <= !!!
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>> --
>>>> Windows Update-specific newsgroup:
>>>> news://msnews.microsoft.com/microsof....windowsupdate
>>>>
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>
>>>> BoydM wrote:
>>>>> I'm running Vista Ultimate. The Cumulative Security Update for IE7
>>>>> showed
>>>>> up
>>>>> a few weeks ago through auto update and failed with Code 80070002.
>>>>> I followed the "Get Help" instructions with no success.
>>>>> I scanned this newsgroup:
>>>>> tried installing from "Safe Mode" startup with no success.
>>>>> I submitted an error report (Case ID: SRX1068240515) and have received
>>>>> little to no help.
>>>>>
>>>>> Suggestions??

I did on 6/4 :
"Yes I have been through the 910336 process.
Still no-joy"

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:OclWFjzxIHA.2064@TK2MSFTNGP05.phx.gbl...
> Can you answer my question first, please?
>
> BoydM wrote:
>> PA - I have not heard from the MS support guy since 5/29 when he asked
>> for
>> some info and a screen shot which I sent right away. Should I expect
>> quicker
>> response than this?
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:#sqn1nbxIHA.704@TK2MSFTNGP05.phx.gbl...
>>> Thanks. Please keep us informed as to your progress.
>>>
>>> That being said, have you tried the Resolution in
>>> http://support.microsoft.com/kb/910336?
>>> --
>>> ~PA Bear
>>>
>>>
>>> BoydM wrote:
>>>> Sorry hit send button to quick
>>>>
>>>> Vista
>>>> KB947864
>>>> Yes I got email from MS - followed recommendation - emailed that I
>>>> still
>>>> have the problem and no more response.
>>>>
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
>>>>> [Crosspost to Windows Update newsgroup]
>>>>>
>>>>> Vista or Vista SP1?
>>>>>
>>>>> What "Cumulative Security Update for IE7"?
>>>>>
>>>>> If you have a Case ID, you must've gotten an email response from MS:
>>>>> Have
>>>>> you replied to that email to say that you're still having the problem
>>>>> (or
>>>>> if phone support, have you called back)?
>>>>>
>>>>> ============================
>>>>>
>>>>> You receive a "0x80070002" or "0x80070003" error code after you
>>>>> download
>>>>> an
>>>>> update from Windows Update, from Microsoft Update, or from Windows
>>>>> Server
>>>>> Update Services:
>>>>> http://support.microsoft.com/kb/910336
>>>>>
>>>>> =============================
>>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> Support for Windows Update:
>>>>> http://support.microsoft.com/gp/wusupport
>>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in the United States and in Canada or by contacting your local
>>>>> Microsoft
>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>> with
>>>>> security updates. When you call, clearly state that your problem is
>>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>>> KB987654).
>>>>>
>>>>> !!! => If your problem relates to a Cumulative Security Update for IE,
>>>>> call the above number and ask to be transferred to the Consumer IE7
>>>>> queue
>>>>> (which is 47830). <= !!!
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary
>>>>> for security update support issues, visit the International Support
>>>>> Web
>>>>> site: http://support.microsoft.com/common/international.aspx
>>>>> --
>>>>> Windows Update-specific newsgroup:
>>>>> news://msnews.microsoft.com/microsof....windowsupdate
>>>>>
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>
>>>>> BoydM wrote:
>>>>>> I'm running Vista Ultimate. The Cumulative Security Update for IE7
>>>>>> showed
>>>>>> up
>>>>>> a few weeks ago through auto update and failed with Code 80070002.
>>>>>> I followed the "Get Help" instructions with no success.
>>>>>> I scanned this newsgroup:
>>>>>> tried installing from "Safe Mode" startup with no success.
>>>>>> I submitted an error report (Case ID: SRX1068240515) and have
>>>>>> received
>>>>>> little to no help.
>>>>>>
>>>>>> Suggestions??
>

Sorry, you made two (2) replies to my post of 03 June and I guess I didn't
see the first one.

Yes, I'd expect to have heard from MS Support again since you submitted the
screenshot on 29 May. You can send the tech a follow-up email reply to his
last message (make sure it includes your SRX number; if the tech's email
address is name@windows.microsoft.com, delete the "windows" part before
sending).

Or you can call (if you reside in the US or CA) & mention the SRX number:

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB947864).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE7" queue
(which is 47830).

BoydM wrote:
> I did on 6/4 :
> "Yes I have been through the 910336 process.
> Still no-joy"
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:OclWFjzxIHA.2064@TK2MSFTNGP05.phx.gbl...
>> Can you answer my question first, please?
>>
>> BoydM wrote:
>>> PA - I have not heard from the MS support guy since 5/29 when he asked
>>> for
>>> some info and a screen shot which I sent right away. Should I expect
>>> quicker
>>> response than this?
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>> news:#sqn1nbxIHA.704@TK2MSFTNGP05.phx.gbl...
>>>> Thanks. Please keep us informed as to your progress.
>>>>
>>>> That being said, have you tried the Resolution in
>>>> http://support.microsoft.com/kb/910336?
>>>> --
>>>> ~PA Bear
>>>>
>>>>
>>>> BoydM wrote:
>>>>> Sorry hit send button to quick
>>>>>
>>>>> Vista
>>>>> KB947864
>>>>> Yes I got email from MS - followed recommendation - emailed that I
>>>>> still
>>>>> have the problem and no more response.
>>>>>
>>>>>
>>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>>> news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
>>>>>> [Crosspost to Windows Update newsgroup]
>>>>>>
>>>>>> Vista or Vista SP1?
>>>>>>
>>>>>> What "Cumulative Security Update for IE7"?
>>>>>>
>>>>>> If you have a Case ID, you must've gotten an email response from MS:
>>>>>> Have
>>>>>> you replied to that email to say that you're still having the problem
>>>>>> (or
>>>>>> if phone support, have you called back)?
>>>>>>
>>>>>> ============================
>>>>>>
>>>>>> You receive a "0x80070002" or "0x80070003" error code after you
>>>>>> download
>>>>>> an
>>>>>> update from Windows Update, from Microsoft Update, or from Windows
>>>>>> Server
>>>>>> Update Services:
>>>>>> http://support.microsoft.com/kb/910336
>>>>>>
>>>>>> =============================
>>>>>>
>>>>>> Start a free Windows Update support incident request:
>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>
>>>>>> Support for Windows Update:
>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>
>>>>>> For home users, no-charge support is available by calling
>>>>>> 1-866-PCSAFETY
>>>>>> in the United States and in Canada or by contacting your local
>>>>>> Microsoft
>>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>>> with
>>>>>> security updates. When you call, clearly state that your problem is
>>>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>>>> KB987654).
>>>>>>
>>>>>> !!! => If your problem relates to a Cumulative Security Update for
>>>>>> IE,
>>>>>> call the above number and ask to be transferred to the Consumer IE7
>>>>>> queue
>>>>>> (which is 47830). <= !!!
>>>>>>
>>>>>> For more information about how to contact your local Microsoft
>>>>>> subsidiary
>>>>>> for security update support issues, visit the International Support
>>>>>> Web
>>>>>> site: http://support.microsoft.com/common/international.aspx
>>>>>> --
>>>>>> Windows Update-specific newsgroup:
>>>>>> news://msnews.microsoft.com/microsof....windowsupdate
>>>>>>
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>>
>>>>>> BoydM wrote:
>>>>>>> I'm running Vista Ultimate. The Cumulative Security Update for IE7
>>>>>>> showed
>>>>>>> up
>>>>>>> a few weeks ago through auto update and failed with Code 80070002.
>>>>>>> I followed the "Get Help" instructions with no success.
>>>>>>> I scanned this newsgroup:
>>>>>>> tried installing from "Safe Mode" startup with no success.
>>>>>>> I submitted an error report (Case ID: SRX1068240515) and have
>>>>>>> received
>>>>>>> little to no help.
>>>>>>>
>>>>>>> Suggestions??

Thanks PA - all things considered, especially the time this is taking, I may
just wait until the new update comes out next week.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:udQeIl1xIHA.4848@TK2MSFTNGP05.phx.gbl...
> Sorry, you made two (2) replies to my post of 03 June and I guess I didn't
> see the first one.
>
> Yes, I'd expect to have heard from MS Support again since you submitted
> the
> screenshot on 29 May. You can send the tech a follow-up email reply to
> his
> last message (make sure it includes your SRX number; if the tech's email
> address is name@windows.microsoft.com, delete the "windows" part before
> sending).
>
> Or you can call (if you reside in the US or CA) & mention the SRX number:
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related
> to a Security Update and cite the update's KB number (e.g., KB947864).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the "Consumer IE7"
> queue
> (which is 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s). If you disable a third-party firewall, do NOT
> connect to the internet without having the Windows Firewall enabled!
>
> NB: We expect a new Cumulative Security Update for IE to be released next
> week! See http://aumha.net/viewtopic.php?f=29&t=33721
> --
> ~PA Bear
>
> BoydM wrote:
>> I did on 6/4 :
>> "Yes I have been through the 910336 process.
>> Still no-joy"
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:OclWFjzxIHA.2064@TK2MSFTNGP05.phx.gbl...
>>> Can you answer my question first, please?
>>>
>>> BoydM wrote:
>>>> PA - I have not heard from the MS support guy since 5/29 when he asked
>>>> for
>>>> some info and a screen shot which I sent right away. Should I expect
>>>> quicker
>>>> response than this?
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> news:#sqn1nbxIHA.704@TK2MSFTNGP05.phx.gbl...
>>>>> Thanks. Please keep us informed as to your progress.
>>>>>
>>>>> That being said, have you tried the Resolution in
>>>>> http://support.microsoft.com/kb/910336?
>>>>> --
>>>>> ~PA Bear
>>>>>
>>>>>
>>>>> BoydM wrote:
>>>>>> Sorry hit send button to quick
>>>>>>
>>>>>> Vista
>>>>>> KB947864
>>>>>> Yes I got email from MS - followed recommendation - emailed that I
>>>>>> still
>>>>>> have the problem and no more response.
>>>>>>
>>>>>>
>>>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>>>> news:eZDqzWbxIHA.2292@TK2MSFTNGP03.phx.gbl...
>>>>>>> [Crosspost to Windows Update newsgroup]
>>>>>>>
>>>>>>> Vista or Vista SP1?
>>>>>>>
>>>>>>> What "Cumulative Security Update for IE7"?
>>>>>>>
>>>>>>> If you have a Case ID, you must've gotten an email response from MS:
>>>>>>> Have
>>>>>>> you replied to that email to say that you're still having the
>>>>>>> problem
>>>>>>> (or
>>>>>>> if phone support, have you called back)?
>>>>>>>
>>>>>>> ============================
>>>>>>>
>>>>>>> You receive a "0x80070002" or "0x80070003" error code after you
>>>>>>> download
>>>>>>> an
>>>>>>> update from Windows Update, from Microsoft Update, or from Windows
>>>>>>> Server
>>>>>>> Update Services:
>>>>>>> http://support.microsoft.com/kb/910336
>>>>>>>
>>>>>>> =============================
>>>>>>>
>>>>>>> Start a free Windows Update support incident request:
>>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>>
>>>>>>> Support for Windows Update:
>>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>>
>>>>>>> For home users, no-charge support is available by calling
>>>>>>> 1-866-PCSAFETY
>>>>>>> in the United States and in Canada or by contacting your local
>>>>>>> Microsoft
>>>>>>> subsidiary. There is no-charge for support calls that are
>>>>>>> associated
>>>>>>> with
>>>>>>> security updates. When you call, clearly state that your problem is
>>>>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>>>>> KB987654).
>>>>>>>
>>>>>>> !!! => If your problem relates to a Cumulative Security Update for
>>>>>>> IE,
>>>>>>> call the above number and ask to be transferred to the Consumer IE7
>>>>>>> queue
>>>>>>> (which is 47830). <= !!!
>>>>>>>
>>>>>>> For more information about how to contact your local Microsoft
>>>>>>> subsidiary
>>>>>>> for security update support issues, visit the International Support
>>>>>>> Web
>>>>>>> site: http://support.microsoft.com/common/international.aspx
>>>>>>> --
>>>>>>> Windows Update-specific newsgroup:
>>>>>>> news://msnews.microsoft.com/microsof....windowsupdate
>>>>>>>
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>>>
>>>>>>> BoydM wrote:
>>>>>>>> I'm running Vista Ultimate. The Cumulative Security Update for IE7
>>>>>>>> showed
>>>>>>>> up
>>>>>>>> a few weeks ago through auto update and failed with Code 80070002.
>>>>>>>> I followed the "Get Help" instructions with no success.
>>>>>>>> I scanned this newsgroup:
>>>>>>>> tried installing from "Safe Mode" startup with no success.
>>>>>>>> I submitted an error report (Case ID: SRX1068240515) and have
>>>>>>>> received
>>>>>>>> little to no help.
>>>>>>>>
>>>>>>>> Suggestions??
>