Integrated supply chain management (ISCM) at Eandis

This case is available at The Case Centre with reference no. 614-024-1.

Eandis, the distributor of electricity in Belgium, is about to launch a multi-year multi-phase smart meter implementation project. Its supply chain management organisation should be transformed to a more agile and cost efficient structure to tackle the challenges of maintaining service quality, managing multi-functional teams, establishment of formal communications, internal collaboration in forecasting and planning, and external cooperation among utility companies and cities. The teaching case provides a detailed analysis of challenges faced by a (traditionally) asset-based organisation while being transformed to an info-based entity from the supply chain management perspective.