Services Evaluation

Salutation(*)Your Name(*)Age(*) Under 25 26-34 35-54 55-64 65 or overWhy did you choose ‘En Oiko Dimiourgies’ for your purchases? Service and professionalism The staff and the company inspired me confidence The supplied products – range of products The cost of the products The quality of the products Combination of the aboveHow long have you been a customer of ‘En Oiko Dimiourgies’? Less than a year 1-2 years 2-3 years 3-4 years 5 years and moreWhere did you learn about ‘En Oiko Dimiourgies’ shops for the first time? Word of mouth (from an acquaintance, friend, partner, family, etc.) From Social Media (Facebook, Instagram, Twitter, Google+, Pinterest etc.) From Television (advertising, product presentations, gifts emissions etc.) From our Sms campaigns From our Email campaigns OtherConsidering the total package offered by En Oiko Dimiourgies, including (Customer service, Product, features, benefits and cost; How satisfied are you?

The following questions pertain to the process by which your most recent service contract was handled. (*)Please indicate whether you agree or disagree with the following statements. (*)The waiting time for having my questions addressed was satisfactory My phone call was quickly transferred to the person who best could answer my questionThe process for getting your concerns/problems resolved was:Would you please take a few minutes to describe what happened?(*)

How important was our performance on these attributes?(*)Installation services(*)Please rate the following characteristics of the service representative on a scale from 1 to 5. (1 means poor service and 5 means excellent service. If you did not deal with a service representative, please select 6.)Gentleness (Courteousness)(*)Cleanliness at your spot(*)Personal cleanliness(*)Efficiency / quickness(*)Knowledge of the products(*)Ability to answer questions(*)Ability to complete transaction(*)Are there any other comments about the installation services representatives you would like to add?(*)After purchase service (warranty, repair, customer service etc)(*)Are there any comments about the After Sale Service?(*)Considering your market experience in En Oiko Dimiourgies, how likely it would be to recommend your company to any friends / partner etc; (0 is not at all likely, 10 is extremely likely)(*)Type verification code(*): (*): Mandatory Field