So I recently moved to the Blue Mountains in Western Sydney and we signed up to Foxtel originally for our pay TV and after a few months we saw a cable internet deal that married up with our pay tv plan.

We got Unlimited broadband on cable + unlimited phone calls to local numbers and a free modem as well. We also wifi to 5 devices, and at the end of the day it was only for a extra $60 a month so we thought we were onto a winner!!

After 2 months of being on Telstra cable broadband we call technical support and their advice was to turn the modem off and then back on. Once we confirmed that we still had no internet connection they said it must the modem. Please unplug and we will send you a new modem so we unplugged and it took over a week to get a new one sent.

We received no compensation for having no internet access. Since that happened we have gone through 4 modems in 18 mnths. We locked into a 24 mth contract and have to just put up with it till we can complete it.

In the last 2 weeks our speed has dropped to 7Mbps and they cant find cause or reason. I feel that its quality when it does work but i cant wait to change over to someone else once the contract ends - due to being randomly unstable.