WSCAD-Software – Maintenance and Support

Services with vision and essential added value

We are continuously developing the WSCAD software and integrating the latest technologies so that you can implement your projects efficiently and cost-effectively. Each new software release brings immediate additional benefits with the new features and innovations. The maintenance agreement is therefore an integral part of the WSCAD software. It provides, inter alia:

Technical Support – depending on the program version, by email, phone and remote access

Constantly updated Software (up-to-date)

Free updates

Extensive concomitant data (symbols, parts of various manufacturers)

Access to the WSCAD User Forum

Access to the password-protected download area

Adaptation to new standards and regulations

Predictable IT costs

Within

10 Minutes

We solve 80% of all requests.
This is our understanding of customer orientation and efficiency.

Within

2 Hours

We solve an additional 15%.
In other words 95% of all requests are solved within 2 hours.

Within

12 Hours

we solve an additional 4% of requests.
And for the remaining 1%, we work intensely to provide solutions.

A tailor-made solution

Since the requirements for support services and response times vary on an individual basis, we respond flexibly to you and offer our support at three attractive levels: Basic, Plus and Premium. Because your needs are what matters most!

Basic Maintenance

Each newly acquired software license automatically includes the basic maintenance for a minimum of 24 months. This entitles you to receive automatic product improvements (patches) and software updates for new WSCAD versions. Our specialists respond to questions within 48 hours or faster. In addition, you have access to wscaduniverse.com with over 1.1 million parts and related data from more than 125 manufacturers. You can easily filter, find, and insert finished part data directly from the WSCAD application into your plans – it doesn’t get easier and faster than that!

Plus Maintenance

At this maintenance level, you receive an exclusive customer card with a separate telephone number and a preferred e-mail address. Our response time is a maximum of four hours. You will also receive a number of useful benefits: For example, a 10% discount on all services offered by WSCAD Global Business Services. Plus two online update trainings per year with valued at 790.00 EUR. In addition, we also create part data for you for 10 items of your choice per year valued at approx. 500.00 EUR.

Premium Maintenance

Our highest maintenance level with a response time of two hours or less. You now have a personal contact in our Support Department. On services offered by WSCAD Global Business Services, you now receive a 15% discount, and we create part data for 20 items of your choice per year. You can thus look forward to meeting your ever-changing and growing demands calmly.

Access to our expert hotline

Improvements to the current software

Updates to new software versions

Response times

innerhalb der Supportzeiten

wscaduniverse.com - Use of over 1.1 million symbols and part data from more than 125 manufacturers directly from within the WSCAD application

Plus Maintenance

Premium Maintenance

Mon.-Fri. 08:30 - 17:00

Yes

Yes

2 Hours

Yes

Part data for 20 items per year

Yes

Yes

15% discount on all services WSCAD

Yes

Yes

Technical Support is available exclusively to customers with a valid software maintenance agreement. You will receive your maintenance and technical support from where you purchased your WSCAD license. The exclusive telephone numbers for the Plus Maintenance and Premium Maintenance agreements can be found in your documentation.