Help Desk for Web Design - Helprace

Streamline customer service with a web design help desk

There can be times when you get the same question over and over again in your web design help desk. In traditional email or poor web design help desk software, replying to every request can sound like a drag. With Helprace, not only you can provide answers to frequent questions in a self-service system with sophisticated feedback & voting functionality, you can also escalate tickets to other agents in your web design help desk.

This means that Helprace gives your web design business an ability to host a ticketing system, knowledge base and feedback + tab for your business. Customers are given a place to participate in discussions, help themselves to informative how-to videos and a place to track their requests. Staff, on the other hand, can keep every ticket accounted for and be in complete awareness of your customer.

Gather all possible feedback into your web design help desk

It's dangerous to let suggestions from your users slide off, even if you don't think they're important. Helprace web design help desk gives you a bird's eye view of your customers. The agent interface is integrated to the community feedback portal, which allows end-users to ask a question, post praise, suggest ideas or report problems.

Then again, if you'd like to hide feedback channels and keep them internal - you can do that as well. Create internal knowledge base articles that are visible only to staff members (to keep a library of designs in progress, for example). You can even disable certain components if they aren't what you're looking for. However, this is just the tip of the customization iceberg you have available to you in Helprace.

Lastly, the Helprace system is based on secure cloud servers, meaning that there's no limit on the number of tickets, topics, categories or users in your support system. It also means that you don't ever have to worry about downtimes, maintenance or upgrades as you always have the latest version and it's always up to speed! What's not to like?

Try out the Helprace web design help desk for yourself!

As one of the most user-friendly feedback tools and ticketing systems out there, Helprace is perfect for any design-related application. Customers and agents alike have a collaboration tool that doesn't place any limits on the number of project or their scope. You can also set up as many portals as you like, make them private, so only staff can see them. Need to make something public again? It just takes one click.

We could talk about the Helprace web design help desk ticketing, collaboration and feedback system all day. There are just simply too many workflow and collaboration features that will make all aspects of customer support a breeze. However, why take our word for it? We invite you to take a look at our tour and see the full list of features. Additionally, it only takes a few seconds to sign up for your free try and start using the Helprace web design help desk!