Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Interaction Workflow Samples.

Links in the Contents section enable you to access information
regarding a specific release. Releases are listed by version number
rather than in date order. For this reason, a recent release may be
listed after earlier releases, if the version number is lower.
Except when otherwise noted in the information for a specific release,
each release includes all of the fixes made at an earlier date, regardless
of the version numbering.

The Known Issues and Recommendations section is a cumulative list. It includes information on
when individual items were found and, if applicable, corrected.

The Corrections
and Modifications section for each release may list additional issues that were
corrected without first being documented as Known Issues.

The Discontinued Support section is cumulative. It lists functionality that is no
longer supported and the release number of the version in which support was
discontinued.

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions
utilize functionality of commercial or non-commercial third parties.
For specific information on any third-party software used in this product, see
the Read Me.

Internationalization

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc.
is available on our Technical Support website.
The following documentation also contains information about this software.
Please consult the Deployment Guide first.

Multimedia 7.6 Deployment Guide
describes deployment procedures for all Multimedia components.
It also contains a high-level description of the Multimedia system, its architecture,
and a list of new features in the current release.

Multimedia 7.6 User's Guide provides overall
information about and recommendations on the use and operation of Genesys Multimedia.

Multimedia 7.6 Reference Manual
provides a reference listing of all configuration options and of field codes used in standard responses.

Multimedia 7.6 Knowledge Manager Help
is a guide to the Knowledge Manager user interface.

Universal Routing 7.6 Interaction Routing Designer Help
is a guide to Interaction Routing Designer, including the portion of it that
designs interaction workflows and business processes for Multimedia.

Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using
Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.

Genesys Desktop 7.6 Help
is a guide to using the Genesys Desktop.

Genesys 7 Events and Models
includes a set of basic interaction models, showing the components involved and the event messages sent among them.
These models and events were formerly presented in the Open Media Interaction Models Reference Manual.
The request messages that were also described in that book are now documented in the API References of the Platform SDK.