Product

LadderChat Wait List App LadderChat’s wait list app is great for keeping track of your waiting customers. It is simple to use and is proven to increase customer experience and retention for your business. Automated messages are sent when customers join the list, move up…

How to setup your PayPal subscription Setup your PayPal subscription to easily turn on or off your service without interrupted service. After logging into LadderChat with your username and password, click the navigation icon on the top right hand corner of the screen: …

Why healthcare practices need a patient pager system: Making a booking, calling ahead, arriving early – doctors still run over time! On average, patients wait up to 37 minutes for their GP in Australia. This problem isn’t isolated to down under though, it is a…

Innovation to help manage your business: What is LadderChat? Queue management software to track and manage your waiting customers for multiple industries. LadderChat has a number of preset features for each industry with templates for restaurants and cafes, car dealerships, healthcare practices, marketing exhibitionist…

edit – updated with more specific details: Mercedes and LadderChat We were approached by Mercedes-Benz Fortitude Valley (Brisbane, Queensland Australia) after one of their staff members experienced our customer notification at one of our Sydney based cafes while they were on leave. The staff member…

The Fair Work Commission just announced reduced penalty (weekend rates and public holiday) for retail and hospitality staff. New weekend rates explained: Sunday pay rates will be the same as Saturday pay rate. This means that all staff will be paid 1.5x (one and a half…

The waiting time “wait” in a patient room Patients perceive a long waiting time as a barrier to quality medical treatment and decreased patient satisfaction. The volume of patients, and increased time per consultation adds to the extended waiting time, which is expected to…

“How long is the wait?” – every customer. Breakdown of waitstaff responsibilities during peak times. Qualitative analysis conducted by LadderChat shows that wait staff are spending on average 29 minutes per hour (49% of their time) looking after waiting customers during busy periods. Wait staff are spending a signification…

What to expect at Sydney Festival, Ball Pit (The Beach). Ticketing at Sydney Festival Ball Pit: A smash hit originally debuted in 2015 in Washington D.C., Sydney Festival has brought this to their festival. The giant ball pit is known as “The Beach” and is free to attend….

LadderChat was at StartCon Originally known as SydStart, before re-branding to StartCon is Australia’s biggest startup exhibition and gather of startups across Australia. Speakers from all around join to share their expertise the startup space. Expect startup pitches, booths and speakers. Hosting a exhibition booth…