How to identify the Sitecore version and installed components

Providing Sitecore Support with accurate metadata of the Sitecore instance is vital for getting qualified support.

This articles provides guidance on how to identify the version of your Sitecore instance, as well as the installed modules, patches, and hotfixes. It also specifies the data to provide Sitecore representatives with when you receive particular requests for information.

In the same way as patches, hotfixes can consist of the several assemblies of different versions. Therefore, to properly identify installed hotfixes, additional data is written to the /sitecore/shell/hotfixes folder.

If information about the installed hotfixes is requested, provide Sitecore Support with the following: