FEATURE

Loyalty

Proven ROI for Loyalty

Loyalty programs have long been proven to be the most cost-effective and successful way to bring customers back to your restaurant more often. The strategic value of your customer data - and powerful ability to target customers with rewards and incentives based on their actual behavior - makes loyalty programs the secret weapon of many top restaurants. As they quickly grow in consumer popularity, fueled by the immense millennial hunger for rewards, restaurant loyalty programs are quickly becoming a must-have to compete.

According to actual results from our restaurant owners:

Thr!ve Loyalty: Easy, Flexible, Automated

The key to a successful loyalty program? Make it easy! Easy for customers to enroll, easy for cashiers during the busy lunch shift, and easy for you to “set and forget”! Thr!ve Loyalty integrates your loyalty program throughout your operation - so customers can order online or in-store and still earn and redeem rewards. Use just a phone number or email, or use loyalty cards. It’s up to you! Customers can earn and redeem rewards across your enterprise.

Thr!ve Loyalty integrates with leading point of sale systems - including all Granbury brands - or use our iPad check-in app at your register.

A Winning Campaign

Those “Buy 10 Get 1 Free” punch card type loyalty programs are so last century! But many so-called modern programs have put a high tech gloss on the same old concept. Thr!ve Loyalty is different - because it not only rewards your customers, it adds flexible marketing automation tools that are the key to reminding customers about your amazing restaurant. Here’s just a few ways you can automatically trigger communications - via email, text or mobile notification - to your loyal customers:

Welcome to the Program

Points Earned

$ Spent

# of Times Visited

Birthday

Family Birthday

Enroll Anniversary

Haven’t Visited in So Long

Activation

Half Birthday

Near a Reward

Lifetime Spend

Our marketing experts will help you craft the perfect campaign, complete with secure 1-time use offers that are appropriate for your business and customized mobile notifications, email & text message templates that get your brand message across.

Want even more power? Upgrade your customers like the airlines do - with customizable program levels that loyal members qualify for with spending. Each level means a different campaign for unlimited flexibility in how you reward your VIPs.

Reach Out to Your Customers

Today's customers communicate in new ways. Sure e-mail is great, but mobile notifications are timely and powerful. Thr!ve Loyalty keeps you in touch with customers in all sorts of ways, which you can back up with “surprise and delight” rewards that show up in their online account or when they order at the restaurant.

Gather Feedback

How did we do? A simple question that can yield powerful results. Thr!ve Loyalty lets you automate the feedback process and reward your customers for participating.

Connect with the Community

Attract new customers with powerful referral and affiliate marketing incentives. Your customers will spend more knowing their purchases help a favorite team or charity.

Empower your Enterprise

Empower your local personnel with easy marketing templates and broadcast tools while retaining control over the process from start to finish and supporting their efforts with national/corporate messaging.

Insights You Can Act On

Your customer data is immensely valuable to your business. With Thr!ve Loyalty, customer records from all your restaurant locations will be consolidated in one secure system, so you can get real insight into customer behavior.

Targeted Customer Data

Slice and dice customers based on order history. Get details on who orders online and who doesn’t, who orders for delivery or pickup, who favors lunch over dinner.

Business Boost on Demand

Use Thr!ve Loyalty’s Business Boosting tools to send a message to your customers at any time via mobile notification, email or text. Use our template library and attach an offer to bring customers in on that slow night.

Results - Quantified

Graphs and charts will illustrate how your program’s doing, which stores are most successful, and how many customers are returning again and again because of your loyalty program.

Get Social with Your Customer Data

Get to know your customers better with Thr!ve Loyalty's Social Profiles. When a customer enrolls with their email address, we'll scour the internet to find out everything we can about them and supplement their profile with publicly available photos, contact information, and more. From Facebook to Instagram to Twitter, you'll find out how many followers they have and what their Klout score is - all valuable information to help you segment and appeal to your customers. Perhaps your social influencers would deserve a special invite to try your newest menu creation, while those active on Twitter would be most likely to share your amazing Tuesday night deal.