SUMMARY

19:24 UTC | 11:24 PT We are investigating a spike in HTTP error codes being thrown on pod6. The situation appears to have improved, but we are still monitoring.

19:11 UTC | 11:11 PT We have received reports of performance issues on Pod 6 and are investigating.

POST-MORTEM

A data store performance diagnostic effort inadvertently caused a crash to the data stores subsystems, leading to network retries and congestion throughout pod 6. To protect against this type of issue in the future we are working to implement improved mitigation of data store degradation.

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.