Your Industry

Service Writing Workshop

Arm key service personnel with the confidence and skills to improve scheduling, information flow and selling processes.

The strength of your service writing directly determines the health of your entire service department. Spader's Service Writing Workshop helps your service department get in shape, giving you the processes, systems, and tools for powerful stability and profitability.

Profit Planning: How to determine what labor rate is needed to make your service department profitable and understand why

A system to quickly determine the correct labor rate for your service department

Flat rate billing / menu pricing

How great service writing can dramatically affect the bottom line

People: How to understand and work with the four styles

Profile your own style and have a booklet to reference when working with others

How to recognize the four styles and work more effectively with each of them

Harness the power of non-verbal communications

The "real" competitors

Flowcharts and Process Maps

The documented process maps and flowcharts for the above items - and more - are included in the Participant Book

Materials and Toll-Free Support

Each participant will receive a set of materials that includes the tools, processese, tips and forms needed for implementation and reference. You'll also receive toll-free support from a group of Spader Business Management specialists for any questions you might have when implementing what you've learned.

Workshop Times

Days One and Two: 8:00 a.m. to 5:00 p.m.
Day Three: 8:00 a.m. to 2:00 p.m. approximately