These private phone systems may not interface with 911to provide automatic location and number identification and routing features. Also, a caller usually needs to dial “9” for an outside line on most business phones. Dial carefully; many accidental 911 calls are received from businesses that have to dial “9” and then “1” for long distance.

Don’t hang up is you accidentally dial 911. Stay on the line and let the dispatcher know it was a mistake.

If you have a real emergency, provide the dispatcher with the business’s address along with the room number and/or floor where responders will find you.