Missing citations and reduced h-index

I have had to open a Research ID (K-8380-2015) as this was a requirement of the University I am affiliated with. Unfortutanely, I have seen a gross difference in the actual number of cittaions and h-index and what is being quoted on ResearchID.

I have a h-idex of 15 with a total of 830 citations. But ResearchID gives me an h-index of 7 with a total of 216 citations. I think this is grossly erroneous and needs to be corrected immediately as several academic appointments and research grants are based on this.