Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

We know you're busy and let's face it, nobody likes calling their wireless provider. Skip the hold time and manage your account 24/7 with these five easy tasks you can do with the BoostMobile.com the My Boost Mobile app available for Android or iOS.

Pay your bill: Make a payment or redeem a Reboost card either through the MyBoost app or MyBoost account online. Check out the instructions here: Make A Payment

Upgrade your phone: If you've been a Boost customer for at least 12 months with a good payment history, you may be eligible for BoostUp! our program that lets you upgrade to a new phone with small monthly payments. We have an article with all the details, plus how to tell if you're eligible to upgrade here: Upgrade and BoostUp! FAQs

Check order status: So you've ordered a new phone and want find out status? Keep track of it every step of the way by going to our Order Status page. For more information and some frequently answered questions about Order status, check out our Order FAQ article

Activate a device: You've got your a new phone and you want to activate it on your Boost line? It's super easy to do. Read our Activation Instructions!

Add International calling or SMS: Boost has several ways to keep in touch with friends and family living far away. We have instructions to help you add an international calling or texting plan in our support article here

You can also order a new phone, add or remove services like Tidal, change your phone number, invite members to join your family plan and much more on BoostMobile.com or through the My Boost Mobile app. Check out your My Boost Mobile account or theMyBoost app, look around and let us know if you have any questions.

Hi I'm trying to get my sprint galaxy note 5 activated on my boost account I have been getting run around and around for weeks so now I've finally gotten a compatible SIM card sent to me can someone PLEASE PLEASE help me now

Hey there, @kats74! Thanks for contacting us. The Sprint Samsung Galaxy Note 5 is compatible for this service. However, there are certain requirements before you can do it. Here are some of them:

• These select phones are in used condition and not currently active on a Sprint account

• Sprint postpaid devices with Installment billing or lease agreements do not qualify for this program• They are subject to the normal reactivation fee associated with Boost used phones ($10).• Sprint phones that are active on a Boost account are supported based on the services that are known to work:

◦Voice ◦SMS text ◦Data services (Web)

◦Wi-Fi (where applicable)

• Sprint phones also have applications on them that may or may not work, and these are not supported by Boost.• The following services may not work:

Hi, @ghoneycutt311! Thank you for contacting us. Please send us a PM with your phone number and PIN.

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

Hi there, @epalau097! We can definitely help you out with that. Because the phone number is coming from Virgin Mobile, we have to do a migration which is a different process and can only be performed through customer care. Please, send us a private message with the following information to further assist you:

1. Name and last name.2. Full address, including zip code.3. Virgin Mobile phone number.4. Virgin Mobile PIN/password.5. MEID/DEC number and UICC/SIM card number of the Boost Mobile phone that you would like to activate.6. Price plan that you would like to have with Boost Mobile.7. 4 Digit PIN that you would like to have with Boost Mobile

I seen where u helped someone with the issue that they swirched service, activated their new phone, and put a $ pin on their account and the phone keeps saying that i still owe them$ 0.00 please help me

I been wit boost for little over 5 years and i still have gotten an upgrade are a text message from boost and i make my payment on time and i keep seeing the boost up all i see in my account is if i want a family plan that all

Hey there, @dnmerrell Thanks for contacting us. If you changed the plan in your accounts, then it may not be refundable. However, we'd like to take a closer look at this situation to see what can be done. Please send us a private message with your phone number and pin. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message".

Im trying to swap a phone from one account to another since my SO has a new phone and plan. Theres no button to deactivate the phone on the other account and reactivate it on mine.. I just get the not eligible to swap error even though they are both boost mobile accounts.

I am the primary account holder on our family plan. My Son's phone was removed from the plan somehow. I was unaware it was removed until just now when I looked at the account on My Boost. I have always received notification when a line is added or removed. I want to know when it was removed and by who.

We know you're busy and let's face it, nobody likes calling their wireless provider. Skip the hold time and manage your account 24/7 with these five easy tasks you can do with the BoostMobile.com the My Boost Mobile app available for Android or iOS.

Pay your bill: Make a payment or redeem a Reboost card either through the MyBoost app or MyBoost account online. Check out the instructions here: Make A Payment

Upgrade your phone: If you've been a Boost customer for at least 12 months with a good payment history, you may be eligible for BoostUp! our program that lets you upgrade to a new phone with small monthly payments. We have an article with all the details, plus how to tell if you're eligible to upgrade here: Upgrade and BoostUp! FAQs

Check order status: So you've ordered a new phone and want find out status? Keep track of it every step of the way by going to our Order Status page. For more information and some frequently answered questions about Order status, check out our Order FAQ article

Activate a device: You've got your a new phone and you want to activate it on your Boost line? It's super easy to do. Read our Activation Instructions!

Add International calling or SMS: Boost has several ways to keep in touch with friends and family living far away. We have instructions to help you add an international calling or texting plan in our support article here

You can also order a new phone, add or remove services like Tidal, change your phone number, invite members to join your family plan and much more on BoostMobile.com or through the My Boost Mobile app. Check out your My Boost Mobile account or theMyBoost app, look around and let us know if you have any questions.

I activated my phone LGStylo4 on line. Paid the amount needed, but i still have no service. What can i do to get my service working? Did the code they gave me. Still not working. Getting frustrated please help me

I need help swapping to a new (used) iPhone 7. When I enter the new serial number under the Swap Device menu page I receive an error.. My old phone is completely broken and I cannot even power it on, so I am without a phone until this can be resolved. Thank. you for your help.

Also, is this the best protocol for those of us that need support now that your customer service line is out of service?

Shipping Disclaimer: Orders placed after 12PM local destination time will not be processed and shipped until the following business day (Mon-Fri excluding Holidays). Shipments going to AK and HI will be shipped Two-Day service regardless of selected shipping method.

BoostUP!: Req. 18-mo. installment agreement, qualifying device & service plan, & eligibility review. APR varies. A down payment is required at time of upgrade. Eligible customers can finance up to $600 & the down payment will cover amounts over $600. Req. valid credit/debit card; cash not accepted. Sales taxes for full purchase price due at the time of sale. If you cancel wireless service, remaining balance on device becomes due. Acct. must be in good standing. May not be combinable with certain plans/programs. Limit 1 phone/customer.

Mobile optimized: Video streams at up to 480p+ resolution, music at up to 500kbps, streaming cloud gaming at up to 2 Mbps. Data deprioritization applies during congestion.

HD: Unlimited Plus plan streams video at up to HD 1080p. HD buy-up streams video at up to HD 1080p, music at up to 1.5 Mbps, gaming at up to 8 Mbps. Data deprioritization applies during congestion.

Plans: Include 50 domestic voice roaming minutes (select devices). Int'l. svcs. extra. Total plan price includes services, taxes & fees. Pymt. due on monthly pymt. date or acct. will be suspended. Sufficient funds must be added within 120 days of suspension or acct. will expire & acct. balance will be forfeited.

Quality of Service Practices (QoS): Unlimited Gigs & Unlimited Plus customers who use more than 35GB of data during a billing cycle will be de-prioritized during times and places where the Sprint network is constrained. See sprint.com/networkmanagement for details.

Other terms: No annual svc. contracts. Offers/coverage not avail. everywhere or for all phones/networks. See boostmobile.com/coverage. Sprint 4G LTE network reaches over 300 million people. Prohibited network use rules & other restrictions apply.