Samsung Kies Software Stuck at “Installing Hotfix” Fix

I tried to install the Samsung Kies software on my Windows 7 computer and found that it stuck at part of the installation that said “Installing Hotfix…”. It endlessly stayed at this screen and clicking Cancel did nothing. Here’s what I did to fix the issue.

1. Right-click the time in the lower right corner of the screen or press CTRL + ALT + Delete.

2. The Windows Task Manager will appear. Select the Processes tab, then select the Kies process.

After waiting forever for the repetitions to end, which wasn’t happening, I searched for a solution and came to this page.
Just as I was about to start following the directions, it FINALLY moved on by itself!
It just takes time, people… be patient :)

After waiting a few minutes, I pressed the cancel button. Obligatory ‘are you sure’ window popped up. I left it open, disconnected from the internet, and clicked on the ‘no, I’m not sure’ option. Installation finished up in 20 seconds.

It is a 65MB package so it shouldn’t need a live connection except for updates. I would recommend: download package, disconnect from internet, install package.

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My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.