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Traveled here in February 2014 with a group of 14 friends for a bit of a college reunion.
Pros:
- Great view from almost every room
- Service was great - they even accommodated seating all 14 of us together for 2 of the 3...More

2 Thank MaggieandGreg

Response from pwinkler, General Manager at Sun PalaceResponded 20 March 2015

Thank you for letting us know that for the most part you are satisfied with our services.
I am assuming that the comments on the Steak have more to do with the climate, which indeed can douse the temperature of a good steak.
At the...More

This was our first all-inclusive experience, as well as our first time to Cancun. We chose Sun Palace because it was couples only and from the reviews that we'd read, it seemed to be pretty fantastic!
The location is excellent, and it's only about a...More

7 Thank Emily M

Response from pwinkler, General Manager at Sun PalaceResponded 19 March 2015

Your review brought back memories of very pleasant experiences.
You are a good writer!
One of my favorite things to do both in Isla Mujeres and in Cozumel is snorkeling.
If you are into watching marine life like I am it is one of the...More

My wife and I just arrived back home from our third visit to the Sun Palace in the last year. Our stay was wonderful. The attention we received from the staff was amazing. The entire place was clean and luxurious. The food at all the...More

Thank John L

Response from pwinkler, General Manager at Sun PalaceResponded 19 March 2015

Your nice description of your stay is very appreciated.
We are good on celebrations but let us know in advance and we'll be happy to help make that date important.
There are many couples celebrating something. It is always an honor for us to have...More

I have been delayed in writing this review. Our most recent visit was in October 2014.
My wife and I travel to Cancun every year. We are Palace Premier and now Palace Elite members, We have sent both of our kid and their spouses to...More

Thank Tom C

Response from pwinkler, General Manager at Sun PalaceResponded 19 March 2015

Does this mean you will be back in October?
Lets see when turtles decide to come back to lay their eggs. 2014 they were late so we didn't make our goal of 250 nests. Hopefully they'll start earlier this year.
When you become a return...More

I would like to express what a great time my wife and our two friends had on our vacation at the Sun Palace Cancun accommodations were excellent food was excellent service was impeccable.
There was one gentleman in the main bar who led the Karaoke...More

Thank Rich R

Response from pwinkler, General Manager at Sun PalaceResponded 19 March 2015

Your comments will be relayed.
We hope that you've become enticed enough to repeat your trip often.
Thank you for enjoying and making our staff enjoy your presence.
With highest regards,
pwinkler@palaceresorts.com

Dear Sunflower555,
Thank you so much for contacting us. It will be a pleasure to host you at Sun Palace.
Booking your spa services in advance is optional, however, please keep mind spa services are always subject to... More

Dear Sunflower555,
Thank you so much for contacting us. It will be a pleasure to host you at Sun Palace.
Booking your spa services in advance is optional, however, please keep mind spa services are always subject to availability. Booking in advance may guarantee the specific spot you want.
The concierge dinner must be booked 24 hours before the day you want to take it in case you have it included. I will happily follow-up directly with you through private message, please be so kind to read your inbox. I'm looking forward to hearing from you soon.
Best regards,
Ulises Sosa
e-Concierge Hotel Zone.