Recent guest reviews

Great hotel, mice rooms and good breakfast. Close proximity to golf courses and very user friendly. The staff were great, in particular Miguel in reception who helped us greatly. Definitely coming back.

I had a great stay here during the winter season. Service is excellent. food is great both room sevice and the resturant. breakfast is as well excellent! rooms are big and comfortable.
Only thing I can complain about was the weather but they cant do much about that ;)
will come here again.

The hotel offers a really exceptional experience, specially if you want to relax and pamper yourself. Staff is extremely friendly and the whole place is just a dream. Everything is spacious and decorated with a lot of fast. Definitely recommendable!

Amazing views, indoor and outdoor pool, sauna, tennis courts. Great food and very friendly people. Easy to reach from airport or city center. Pulido is extremely knowledgeable and helpful. Best mango mousse ever

We went for a long weekend, the hotel is solid but nothing special. Some things are not up to a 5* standard, e.g., no bell boy to help you with the luggage, crowded breakfast area with limited service, small standard rooms. Platinum recognition is poor.

We are Platinum 100 SPG members currently staying at the Sheraton Arabella in Mallorca. It is a well run hotel with very professional staff. Worth mentioning Jonathan doing the rounds at the pool with excellent attitude and always willing to help or Jose and Miguel in the front desk.
The hotel itself is located right beside a lovely golf course and in the míddle of probably the best neighborhood just outside Palma Mallorca. It is the perfect hotel to escape from the traditional sun and surf Mallorcan holiday. Highly recommended.

The hotel is 30 Euros taxi ride from Palma airport, in a remote location with 3 golf courses and a sister hotel in the area. We stayed 5 nights and played the 3 courses which worked very well. The pool area is very nice and the restaurant is pretty good. A typical modern day 5 star hotel. I read quite a few of the reviews from the 5 star ones which were the majority to the few 1 star. Realistically someone may have a particular gripe but to rate the hotel below 3 is unrealistic, and 5 is generous. It all depends on what you want from a hotel and a location. It is not near the sea and the only time we saw the sea was from one or two elevated positions on the golf courses where you got a distant glimpse. As you are so far away from Palma it is more convenient to eat in the hotel restaurant and there are only so many nights you would want to do that before you need a change. Service was variable, with some very attentive charming staff and the odd one less so, such is life, but to be fair 90% were great. Poolside service was limited and restaurant service sometimes stretched. On the evening we arrived the young lad on reception and the porter were particularly helpful and welcoming which is always a very good start to your experience. Drinks were quite expensive [normal for 5 star hotels] and the only real gripe was the thimble full of wine served in the main bar. As this was the exception, not experienced in the restaurant or golf bars maybe we should have challenged it. If you are going to charge high prices for wine at least provide a decent measure! The rooms were OK,we were on the front side, of the hotel but the rear side overlooking the pool and golf course would be far better. Good wifi and BBC channels.
The 64 dollar question is would we go back. We enjoyed 5 nights and playing the 3 golf courses. We would not rule out going back but it is not an absolute.

My daughter and I love staying at beautiful hotels and the Sheraton in Mallorca is a beautiful property with everything you will need for a lovely holiday. Tennis courts. Volleyball courts. Golf Course. 4 swimming pools..including a pool for toddlers; a pool for older children with slides; an indoor pool in the spa and a large pool in the main pool area. There is also a gym and the property has lovely landscaped gardens.
Breakfast was also very good. The crepes were well presented and freshly pressed carrot and apple juice was on offer. A glass of cava too. In addition to the usual continental breakfast spread they had an omelette station and a brunch station with fried chicken, potato waffle fries and grilled vegetables. We also got a late check out.
COMPLAINTS
1. Uncomfortable Beds: We spent 2 nights at the hotel and it was very unpleasant. The beds were very uncomfortable and the hotel air conditioning will not cool the room below 21.5 degrees even after manipulating the controls to get it cooler like 18 degrees or 19 degrees. Called maintenance who came twice but didn't bother to follow through. They told us that it will take the air conditioning a few hours to settle at the desired temperature of 18 degrees from 23 degrees which was the temperature of our room when we checked in. When we checked out, with the air conditioning running throughout our stay, our room had only reached 21 degrees.
No apology from the management; no sense of concern from the staff and nobody bothered to ask us how our stay was when we checked out. After spending almost $900 on hotel accomdation in 2 days this was unforgivable.
2. Room Type requested was not honoured. We paid $472 for one night and they could not even give us twin beds. They said that the rate we paid did not guarantee us twin beds. After paying $472???? But we should pay an extra €20? An extra charge for guests who paid $472 for a night and did not check in till 3am in the morning? ( check in is at 3pm but our flight came in at 1am) Why bother with the €20 charge? Why not give a complimentary upgrade especially as we were SPG members.
3. Pool Service was terrible.
We spent 2 days by the pool. Not once did any of the pool waiters come to us to ask us if we wanted to eat or order anything. Each time we ordered I had to physically get up from my sun lounger and go to the kitchen to order. Getting an ice bucket was also an uphill task.
We have stayed in many 5 star hotels were pool service included ice cold towels; cold bottles of water; cold water spritz; and other cold treats. Absolutely nothing at the Sheraton.
My daughter had ordered off the kids menu. A starter, main course and dessert. Do you realise that the waiter brought all 3 items at once including her cookies and ice cream? When I told him that the ice cream will melt by the time she had finished her pasta and chicken wings and that he should have brought the dessert after he looked at me puzzled and reluctantly took the ice cream away.
Once she had finished her meal and I requested that they serve dessert do you realise he brought back the same dessert bowl with the ice cream all melted!!! I was shocked! After we complained he brought a fresh dessert plate with a fresh scoop of ice cream.
All throughout our stay there was only one pool waiter. This should not be the case. At least 2 is required for proper service.
Conclusion:
I really feel that the hotel accommodation was a real waste of money and we should have been offered a refund especially with the uncomfortable beds and the air conditioning not working. We paid so much money and didn't get anything like a 5 star service.

We enjoyed 7 nights at this hotel. Lovely tranquil buffet breakfast area with a good selection of hot and cold and variety of fresh ingredients. We tended to eat in the hotel most evenings as we had 3 children. Good quality of food and excellent wine list and nice atmosphere. However, we would like to make a special mention about Miguel at the children's designated pool area. He was incredibly attentive to the kids and also very helpful regarding sun beds, towels etc. He was a perfect gentleman and his top class service has to be commended.

I have been lucky to obtain a voucher for a facial and decided to come here on a Saturday to use it after quite a strenuous week at work. I am in need for some peace and tranquility too so also booked an 80 minute massage. As I am here for a couple of hours I thought I would be able to say here for a few hours and have lunch and maybe sit outside by the outdoor pool that is right next to the spa. I absolutely love taking time out and when I was living in the UK used to regularly try different spas and holistic retreats and am in need of finding that on the island since I moved here.
Unfortunately, relaxation will not be the case for today as I have been told that I am only allowed to stay here for 2 hours to relax in the indoor pool only inclusive of jacuzzi, steam and sauna - but am not allowed to go to the outdoor pool. If I paid additional money I am able to go to the family pool which offers a complimentary cava (which is very cheap to buy in Mallorca!). I very didn't come here for a family experience-thank you. I'm here to retreat alone.
Sheraton, as part of Starwood. I would have expected a little more flex as I would have happily paid additional money to stay here for part of the day but as soon as I got to reception I was told all my limitations which frustrated the hell out of me before I have even started my treatments! The lady was polite and nice and it was very awkward for her. This isn't about her customer service as she can only do what is right by you. I am literally by the indoor pool on my own whilst everyone else is outside. It's hot enough in Mallorca to also be forced to stay in but to then come here get my 2.5 hours of treatment and then pretty much be told my time is up. So this is not really the relaxation I was after.

Carrer de la Vinagrella, s/nPalma de MallorcaMallorca

Hotel highlights

Free breakfast

Free WiFi in rooms and public areas

Free parking

Onsite dining

Located within a 5-minute walk of Son Vida Golf Course, Sheraton Mallorca Arabella Golf Hotel is within a mile (2 km) of The Arabella Golf Courses. This 93-room, 5-star hotel has a full-service spa along with an outdoor pool and an indoor pool. It's also close to Bellver Castle and Cathedral of Santa Maria of Palma.

Dining

Free breakfast is included with your stay. Enjoy dining at the hotel's 2 onsite restaurants: Es Carbó specializes in Modern European cuisine, and serves breakfast; dinner, or La Bodega del Green offers relaxing pool views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.

Property features

Guests of Sheraton Mallorca Arabella Golf Hotel enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR From 56â¬ per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Having Fun

Sheraton Mallorca Arabella Golf Hotel features outdoor tennis courts and a health club. The hotel has an indoor pool, an outdoor pool, a children's pool, and a spa tub. A waterslide and a sauna are other recreation options.

Pools

1 outdoor and 1 indoor swimming pool

Children's swimming pool

Spa tub

Waterslide

Onsite Activities

Golf lessons

Golf driving range

Playground

Outdoor tennis courts

Spa Services

Full-service spa

Spa tub, sauna, and steam room

Ayurvedic treatments

Facials

Open daily

Fitness

Health club

Getting Around

Free area shuttle

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Offsite Activities

Windsurfing

Water skiing

Sailing

Boat tours

Bicycle rentals

Location Highlights

Next to a golf course

Hotel Policies

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

Check-in starts at 3 PM and ends at midnight

Check-out: noon

Special Check-in Details

24-hour airport transportation is available. Guests can contact the property in advance for details.

Kids + Beds

Rollaway/extra beds are available for EUR 65.00 per night

Free cribs/infant beds are available

Pets

This property welcomes pets for free

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, MasterCard, and Visa.

Hotel Registry Number: PM-67520

Due to national regulations, cash transactions can't exceed EUR 2500 at this property. For additional details, contact the property using the contact information on your booking confirmation.

This hotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details 24 hours prior to arrival, using the phone number on your booking confirmation.

Noise-free rooms can't be guaranteed.

Set meals are served in guestrooms only (no menus or public dining).

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: EUR From 56â¬ per vehicle (one way)

Rollaway bed fee: EUR 65.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

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