Client Success Stories

"The biggest benefit to using Language I/O products is definitely time management. The products are fast and easy to use. We maintain our help center in 11 languages. Throughout the implementation and in our ongoing relationship our contact at Language I/O has proven to be extremely responsive, helpful and knowledgeable. Language I/O has made our organization more efficient, has reduced our time to market and has already saved us tens of thousands of dollars."

“The savings for us was having a robust knowledge base where customers can find answers themselves, which results in a better customer experience. If we’re able to provide a translated article to someone in Sweden, that person does not have to write to us to get a response, we don't have to handle that email and the customer is happier because he gets a response in real-time instead of having to wait for a response in a foreign language."

“During the 2014 Christmas peak, PhotoBox received more than 1,000 emails that Language I/O was able to handle. With Language I/O, we were able to respond to those emails very quickly without any delays, which had a positive effect on customer satisfaction.”

"Language I/O allows PhotoBox to set itself apart from other companies that also offer multilingual customer support. Other companies use Google-to-Google translations in and out to the customer. From those companies, I hear that sometimes the translations aren’t 100 percent. I’ll sometimes get agents coming back, especially, for instance, in Finnish who say that using straight Google Translate isn't always coherent. I feel where we have an advantage above other people who use similar technology, is the human translation element, and coming straight back into Oracle Service Cloud as well.”

"I love your company. I love the product actually. If you have a good product to stand behind, everything else is gravy."

"The product was just flawless for what I needed it to do. For me, it's a one-man show. If I had to manually export, proof, import, post and publish, all of these articles, I honestly would not have launched the product fully. Then when talking to your folks, they're like, 'No, no, no you just hit a button.'"

"Installation of the bolts on the product was flawless, like I didn't even know it happened. I woke up one morning, came to work one day, and there was a translate button. It's totally flawless."

"We put everything that was translated into RightNow with translations from Language I/O and saw a decrease in the number of incidents that came in. It started off at about 30 percent decrease over three months. Now we're up to about 42 percent of what we were before we did all this."

"Really for me, the key benefits were efficiency, and trust. Trust in Kaarina and Heather. I trust them, and their responsiveness has been a huge benefit for me because I don't have a lot of time to manage this on a regular basis."

"The ability for our English-speaking, Santa Barbara-based, customer service reps to help people in mainland China relatively quickly was a fantastic addition to our contract with Language I/O."