Office of Individual and Family Affairs

The Office of Individual and Family Affairs (OIFA) promotes recovery, resiliency, and wellness for individuals with mental health and substance abuse challenges. We build partnerships with individuals, families of choice, youth, communities, organizations and we collaborate with key leadership and community members in the decision making process at all levels of the behavioral health system. In partnership with the community, we:

Work to end the stigma that prevents people from openly seeking treatment for mental illness.

Advocate for the development of culturally inclusive environments that are welcoming to individuals and families.

Establish structures to promote diverse youth, family and individual voices in leadership positions throughout Arizona.

Deliver training, technical assistance and instructional materials for individuals and their families.

Ensure peer support and family support are available to all persons receiving services and their families.

Formal Complaints (Grievances)
If you have a complaint or concern with a provider about the quality of care or services, you may file a formal complaint (also known as a member grievance). Here's how to do that, and the process you can expect AHCCCS to follow:

History of OIFA

Arizona’s Office of Individual and Family Affairs was established in 2007 during a summit hosted by the Arizona Department of Health Services/Division of Behavioral Health Services (ADHS/DBHS). Read reports from the 2007 summit and the 2009 summit.

OIFA is committed to engaging the community and fostering change from within. The 2011 Raise Your Voice report is one example of how community engagement creates real change. Raise Your Voice, the product of a campaign led entirely by peer and family members, was instrumental in the drafting of revised court orders for Arnold v Sarn in 2012. Members of the community were involved at every stage of the process, and the report is written using their own words.

If you are experiencing challenges and/or barriers to service, the AHCCCS Office of Individual and Family Affairs (OIFA) wants to hear from you. Please take a moment to write down the biggest challenge you and/or someone you know face when accessing services.