Gathering Smart information

Smart meters record and securely store the amount of energy you use in 30-minute periods. We then request your meter reading data from a central place known as the Smart DCC. This was set up by the Government and all Smart meters, regardless of which energy provider you use, send the information securely via the DCC.

We automatically receive daily data unless you opt out to monthly meter readings. We explain how you can choose to make this more regular below.

How secure are Smart meters?

Data security has always been an important consideration of the Smart meter roll out programme.

The system has been designed by the Government and GCHQ to prevent hacking, and the meters have their own closed, dedicated communications system.

No personal information that could identify you, such as your name, address or bank account, is stored or transmitted.

You can read more about how all the information about your energy use is protected by law in the Energy UK Data guide for smart meters.

Your Smart data choices

It’s your data and no third parties will be able to access your energy usage information without your consent.

In partnership with

We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will be part of these.

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