University of Wisconsin KnowledgeBase

Repair Services and Pricing

A list of the services offered by DoIT Repair.

Software Repair Services

Software services are NOT free for departmentally-owned computers. All software services for departmentally-owned computers will incur a minimum $80 charge. Departments are strongly recommended to contact their own IT support prior to checking in a computer to DoIT Repair for software work. Often, the department's IT support staff can resolve these issues on their own.

* Expedited rates are $120/hr, even for warranty work (this allows customers to effectively skip most of the line in front of them). We will begin working on the computer within one business day, and we will install any parts within one business day of receiving them.

* Emergency rates at $160/hr, even for warranty work (this allows customer to effectively skip all of the line in front of them). We will begin working on the computer within two business hours, and we will begin installing any parts within two business hours of receiving them.

Tablet Repair Services

Services

Fee

Main Article

Warranty

Warranty Repair - iPad (no damage)

$0

Document 39547 is unavailable at this time.

Remaining warranty period

Warranty Repair - iPad with damage and AppleCare+

$49

Document 39547 is unavailable at this time.

Remaining warranty period

T&M Repair - iPad

See technician for quote

Document 39547 is unavailable at this time.

90 days

Other tablets

Not offered at this time

n/a

n/a

Data Services

Service

Fee

Notes

Warranty

Data Recovery, per drive

$160

Flat rate charge for the attempt.No guarantee that data can be recovered.

No warranty offered

Data Transfer

$80

Source and Destination drives must be fully functional. If any drive is failing / damaged, see Data Recovery service.

No warranty offered

Data Destruction, per drive

$40

Securely erase data from a drive using US Department of Defense security standards.

No warranty offered

Windows programs cannot be recovered or transferred. We can attempt to recover Apple applications, but this is more difficult than recovering other types of files (say, documents or music). Apple applications can be transferred.

Other Services

Service

Fee

Notes

Warranty

Electronics Recycling

$0

Handled by Service Desk, must be personal equipment (departments use SWAP)

n/a

Encore consultation

$0

Handled by Repair

Quick Install - RAM

$20

Document 13826 is unavailable at this time.

n/a

Quick Install - Hard Drive

$40

Document 13826 is unavailable at this time.

n/a

Keycap Replacement (Apple portables only)

$20

Document 13826 is unavailable at this time.

n/a

Headphone Jack Obstruction Removal

$20

Document 13826 is unavailable at this time.

n/a

Screw Replacement (exterior only)

$5

Document 13826 is unavailable at this time.

n/a

*Please note: Repair does not offer phone repair services at this time. We will still provide best effort support for phones at walk-in (for example, setting up wiscmail on a phone)