Take control of your Virtual Standard

SMS Voicemail Notifications

Be instantly notified by SMS when you receive a voice message. The SMS will specify the date and time you received the message and its duration.

Sequential or Simultaneous Ringing

When you receive a call, you can set your phones to ring one after the other or set them to ring all at once.

Online Voicemail Storage

Axiatel stores each voicemail message received for up to 3 months. You can view and download your messages as many times as you want from your online interface.

Extensive Choice of Numbers

Enhance your professional image with a single Virtual Switchboard number. No need for hardware or software as the service is cloud based. Your number is activated in less than 10 minutes. When a customer calls your number, they will hear your welcome greeting and then be redirected to the phone(s) you have configured.

Extension Announcements

You want to create several department extensions? No problem, it's easy! Axiatel offers you the possibility to announce a list of departments. After listening to your greeting, the caller selects the service or the person (extension) they wants to reach by selecting the corresponding button. Example : - "To contact the Sales Department, Press 1" - "To contact Mr. Smith, Press 2" - Etc...

You can customise up to 10 extensions.

Call Filtering

Want to screen your calls to make sure you are connect with important clients, or maybe you need to avoid a call? With the Call Filtering feature you’re able to specify up to 10 numbers and all unknown numbers to be filtered as you please. All calls from a given number will be forwarded directly to the number of your choice, sent to voicemail, or transferred to a message of your choosing. You can easily configure your Call Filtering feature and have it up and working in seconds!

Hold Music

Have your callers wait comfortably with the music of your choice while the virtual switchboard routes the call. Select music from a list proposed by Axiatel or upload your MP3 audio file directly from your computer.

Caller ID Display

With caller ID display, you can identify the source of your incoming calls. Within your online interface, you can decide whether to have the caller's number or your Virtual Switchboard number displayed depending on your needs.

Ring Durations

You can customise the duration of your incoming rings. Whether the call is set to sequential or simultaneous ringing, you can decide the ring duration you want.

Setting Your Hours of Business

Configure your Virtual Switchboard according to your business schedule. You can choose a particular message or change your redirection options depending on the business hours of your company. As a result, no matter what time your customers call they will be treated as you wish according to your schedule.

Voicemail by Email

Receive your voicemail messages by email in MP3 format. You can specify an email address for each department (eg. Sales Department, Technical Service Department, etc...). Voice messages are also stored within your online interface.

Professional Messages

Choose from a list of professional pre-recorded messages and ringtones for your service greeting messages. Want to customise your message? It couldn't be easier. Axiatel can have your message professionally recorded in our studio or you can upload your own via your Axiatel online interface.

Text to Speech Tool

Compose your own message with our latest generation Text to Speech tool. Add a message stating the name of your company, your hours of operation and/or any other important information you'd like to add. This will reinforce your company's identity and ensure the impression of professional company.

Credit Level Notifications via SMS

Receive credit level notifications by SMS. Depending on your credit configuration, you will receive a SMS notification when your monthly credit amount reaches 80% and 100%, or if you have successfully recharged your account or not.

Redirect Calls

Stay connected no matter where you are. Whether in the office or outside, do not miss anymore calls. You can specify up to 10 redirection extensions, to both fixed and mobile numbers.

Receive Multiple Calls Simultaneously

Don't miss another call! Receive up to 10 calls simultaneously. If you are speaking to someone on a line, the next incoming call will be automatically redirected to another available phone you have configured for redirection.

Priority Access to Customer Service

To simplify your life, we guarantee to process your requests or issues with priority access to our customer service via phone and email.

Discover Our New Features

With Axiatel.com's research and development investments, you can receive news about how your Virtual Switchboard service is more innovative and tailored to your business due to the improvements added.

Personalised Assistance

A personalised assistant is available to help you configure your Virtual Switchboard upon requestOur team of experts is at your disposal to assist you in setting up your service (greeting messages, redirection numbers, time schedules, etc...).