Accounts and billing

Provisioning

NBN Fibre Plans

With Internode NBN, you’ll get our outstanding customer service while enjoying the great performance that our NBN plans deliver. Check out our plans below and see why we haveAustralia's Most Satisfied NBN Customers.

Length of your plan

Get $0 setup fee (save $99) and an optional included WiFi modem on a 24 month plan.

* Typical Evening Speed indicates download speed and is measured between 7pm-11pm. FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speed may vary due to various factors.
† View: Critical Information Summary | Key Facts Sheet |
The Total Minimum Cost represents 1 month of NBN plan rental (plus the standard NBN setup fee of $99)24 months of NBN plan rentalplus {[{addedPacks[0] | capitalise}]} Pack (${[{addedPacksCost}]}/mth).
An additional once off $300 nbn™ New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.

Add these packs

Call Pack

(HFC/FTTC only)Add an optional Call Pack to your NBN Phone service for even greater value.Find out more.

Ultimate - Get all channels$20/mth

BeIN Sports $19.99/mth

Sports fans, your world just got bigger! Enjoy premium football coverage including the Serie A, LaLiga, Bundesliga, League 1 and more; plus the best of the WTA Tour, Davis Cup and Fed Tour as well as international test rugby LIVE across beIN SPORTS 1, 2 & 3.

Already have Internode NBN?

Is NBN available now?

NBN coming soon?

The National Broadband Network (NBN) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by NBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service.

Getting connected to the NBN

As the NBN uses a mix of technologies, the connection process depends which technology is available at your address. To find out what will be rolled out in your area, check our NBN Coverage page.

Once you know what will be available in your area, read on to learn more about getting connected. If you have any questions, contact our NBN team on 13 66 33.

The different flavours of the NBN

NBN FTTP

Fibre optic cable will lead all the way to your premises, terminating at your NBN Utility Box on an outside wall.

NBN FTTB

Fibre optic cable connects to the building’s Main Distribution Frame (MDF), typically in the basement. From there, the MDF will connect to the wall socket in your unit via the building’s internal copper cabling.

NBN FTTN

Fibre optic cable connects to a node (a cabinet in your street or a street nearby). Copper cabling connects from the node to a wall socket in your premises (for some premises the copper passes through a Main Distribution Frame).

NBN FTTC

Fibre optic cables connect to a small node close to your premises and existing copper cables deliver broadband to an NBN FTTC Connection Device in your premises.

All you'll need to do is pick out an NBN plan and sign up online, or give one of our friendly NBN experts a call on 13 66 33. If it turns out you need a technician to visit and install some NBN equipment, don't worry - we'll help organise this for you.

Can I keep my existing telephone number to use on the NBN?

In most cases, we can bring your existing telephone number over to the NBN network. Just call our friendly Sales Team on 13 66 33 to discuss the matter further.

Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.

I have existing broadband/phone services. How can I upgrade to NBN?

Typically your address can be upgraded to NBN broadband with little to no downtime. More often than not, you can continue to use your existing services until your new NBN equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN broadband service.

Remember: Moving to NBN broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I'm renting, what do I have to do to get connected to NBN?

Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.

I already have NBN. How do I switch my NBN provider to Internode?

If you already have an active NBN service connected at your address and you've applied to switch to an Internode NBN plan, please call us on 13 66 33, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

If you do not own the active NBN service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see our Connect Outstanding FAQ instead.

How long does it take to get connected to NBN?

Typically, NBN connections are completed within 2-20 business days - this varies depending on whether or not you've already had your NBN equipment installed as well as NBN technician availability.

Activations may occur sooner if NBN has previously been connected at your address.

What happens when NBN is installed?

If an NBN technician is required to visit your premises to install any required equipment or complete your NBN connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if NBN has been previously connected at your address.

The type of equipment you'll receive depends on the type of NBN being connected.

* Typical evening speeds indicate typical download speeds between 7pm and 11pm and speeds may vary due to various factors explained below.

NBN12

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Basic Typical evening speed 7PM-11PM: 10.4Mbps

NBN50

A top choice for bigger households and internet enthusiasts. Browse, download, watch and play with ease across multiple devices.
Standard Plus Typical evening speed 7PM-11PM: 44.4Mbps

NBN100

Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.
Premium Typical evening speed 7PM-11PM: 75.1Mbps

Factors that may affect your NBN connection speed

NBN InfrastructureFor example, the length and quality of copper cabling used in NBN FTTN/FTTC/FTTB has a significant impact on performance.

Coexistence periodNBN FTTN/FTTB /FTTC services are typically limited during the period they must share the same copper line as legacy non-NBN services.

Quality and capability of hardwareThis can include modems, WiFi routers and Ethernet or phone cables.

WiFi signal interferenceYou can learn how to improve your home or office’s WiFi signal here.

Number of connected devicesWhen too many devices share the same bandwidth, data flow is limited

Network CongestionFor example, when speeds slow during peak traffic in the evenings.

Which content is being accessedThere may be insufficient server capacity or other issues affecting a specific website or online game.

* NBN Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. NBN12, NBN50 and NBN100 indicate the underlying speed tier that your NBN plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm. Learn more about NBN speeds.

To ensure you're using Internode NBN Broadband services to their full potential, you need to use the most effective hardware to connect to the Internet.

Hardware Requirements

You will require a router that supports Ethernet or VDSL2, depending on how your NBN service is connected. We highly recommend that you have a device that supports both. If you don't already have a suitable device, check out our range of broadband routers.

Internode NBN customers have a choice of two special offers, available when you sign up:

Get an NBN broadband router for $0‡, complete with WiFi (regular price $89) - only if you sign up for an NBN broadband plan on a 24 month contract; or

$50 off the purchase price of an all-in-one FRITZ!Box 7490 home gateway, which also features WiFi, voice-over-IP, a DECT cordless phone base station, and other advanced features (regular price $249).

‡ The $0 NBN broadband router offer is only available on a 24 month contract.

New customers can purchase hardware from Internode as part of ordering an NBN Broadband service.

Existing customers can purchase hardware by contacting our Sales team (this hardware will be pre-configured for your service), or by purchasing from our online store (this hardware will not be pre-configured).

Contact our Sales team online or call us on 13 66 33 if you need help choosing the right equipment!

Will my current modem/router work with NBN broadband?

To connect to the NBN, your current modem/router will need to support connection to the Internet via Ethernet or VDSL2, with 802.1q VLAN capability. We suggest that you check with its manufacturer to see if it is capable of supporting NBN broadband and VoIP (Voice over IP) services.

Please note: The NBN Phone service included with NBN FTTC and HFC is only available with the modems supplied by Internode.

If you’re unsure and need to purchase a modem/router, ours are typically included or discounted if you choose the 24-month contract option. If you're getting a modem/router supplied by us, it will be fully compatible with the type of NBN service you're receiving.

Do I need equipment installed by NBN?

If necessary, an NBN technician will complete a standard installation of the required NBN equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBN Co. The technician will be able to advise these fees if this is the case.

Check out Transferring to the NBN for more details about the different types of equipment used with the different types of NBN services.

Customer Premises Cabling

We will deliver your service to the Network Boundary Point:

On Fibre to the Premises (FTTP) services, the Network Boundary Point is the UNI-D ports on the NBN Network Termination Device (NTD).

On Fibre to the Node (FTTN) services, the Network Boundary Point is generally the first telephone socket in your premises. If your premises is a unit or other strata premises, the Network Boundary Point may be a Main Distribution Frame (MDF).

On Fibre to the Building (FTTB) services, the Network Boundary Point is the Main Distribution Frame (MDF), usually in your building's basement or telecommunications room.

On Hybrid Fibre-Coaxial (HFC) and Fibre to the Curb (FTTC) services, the Network Boundary Point is the UNI port on the NBN Network Termination Device (NTD).

Cabling beyond the Network Boundary Point is your responsibility. You may incur charges for any installation, repair, or any other work required in relation to any such cabling.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN network?

Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN network in order for these services to continue working.

Please note:

Internode does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application. Telstra is a provider who can offer Priority Assistance.

Quota on Demand

Personal Webspace

What are the benefits of signing up on a 24 month contract?

With Internode NBN broadband, you get the flexibility of choosing either a month-to-month contract or a 24 month contract term. The table below outlines the differences between the two options:

Monthly contract

24 Month contract

$99 setup fee

$0 setup fee

No Early Cancellation Charges

Early Cancellation Charges apply

Optional WiFi modem not included

Optional WiFi modem included ($15 delivery fee applies)

What is the New Development Fee?

Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN broadband connections in the following circumstances:

The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.

The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.

Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.

At Internode, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co, to new customers. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for NBN broadband plans sold after 1 April 2016.

Can I change my NBN plan after I've signed up?

Your broadband requirements may change over time, so you're not locked in to a particular broadband speed or monthly quota.

You can request plan changes at any time via our online plan change tool, whether you are within a contract term or not. Your plan change will take effect at the start of your next billing period.

Remember you can use Data Blocks if you need an instant quota upgrade.

Other Fees

NBN New Development Fee: $300 ($250 for existing Internode customers)

This fee is discounted to $250 for existing Internode customers. To confirm if this fee applies for your new premises, contact Internode Sales on 13 66 33. For more information, see our FAQ.

NBN Subsequent FTTB/FTTN Install Fee: $297

Where you have an existing copper phone service at your premises but elect to have your NBN FTTB or FTTN service installed on a separate copper pair instead of converting an existing service, we may charge you a fee of $297 for installation. You may be charged additionally for any extra materials or labour required to complete the installation.

Incorrect Callout Fee: $297

Where we attend your premises to repair a fault reported by you, but we determine that there is no fault or the fault is caused by your equipment, we may charge you a fee of $297 for attendance. You may be charged additionally for any extra materials used to repair Your equipment or labour beyond 2 hours.

Other NBN fees and charges

We may be charged for the below activities. Where we incur these charges, we may bill those charges to you. However, we will notify you of these charges before doing the work or when you make your appointment. We will only proceed with the activity if you agree to pay these charges.

non-standard installations (as determined by NBN Co);

subsequent installations;

additional installations;

changes to installations;

cancelled appointments

missed appointments (where you are not in attendance at the Premises at the agreed appointment time);

repair, modification or removal of equipment;

invalid faults (where you report a fault with your Service, and the issue is not with NBN Equipment);

central splitter installations (where requested by you or required to resolve performance issues with your Service); and

restored orders (where you ask for an order that has been put on hold to be reinstated).

Other Limitations

We have highlighted below some of the important limitations of the Internode NBN Broadband service:

No resale of bandwidth

Internode Broadband services provide access for personal and immediate family or business use only.

Single location only

Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour.

Dynamic IP address

A dynamic IP address is supplied by default. If you need a static IP address, select a Power Pack or Business Pack option. IPv6 addressing is also available if supported by your equipment.

Uploads & Downloads

The monthly quota allocation on Internode NBN Broadband services is counted as the sum of both uploads and downloads.

Invoices and usage warnings are sent to your Internode email address or nominated billing address. When your service is activated, you'll receive a configuration sheet with the details of your Internode email address.

If you have ordered hardware you will be required to pay for it by credit card before it is sent to you. As per the Internode Customer Relationship Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.

No charges apply until the service is confirmed as deliverable by our carrier.

Posting of paper invoices is available, but discouraged for environmental reasons. If requested, this will attract a $1.50 surcharge per invoice. Surcharges also apply to credit card payments. Full details on surcharges and payment options are available on our Accounts and Billing pages.

All Internode services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 66 33.

Connecting to the NBN

Please do not disconnect your existing services until your NBN service is working.

Once the NBN roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected.

The installation of NBN FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line

For FTTN & FTTB this will occur outside of your premises during your installation.

For FTTC this will occur when your NBN service is activated, which typically occurs when your NBN Connection Box is connected (and working) by either you or an NBN Installer.

Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN compatible.

We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.

We are responsible for your service up to the Network Boundary Point:

For FTTN, FTTC or FTTB this may the first telephone wall socket in your premises or, in the case of multi-dwelling units, your side of the Main Distribution Frame.

For FTTP or HFC this is a Network Termination Device supplied by NBN Co.

Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN. You may require a registered cabler to connect these to your NBN service. You will be responsible for the cost of any such cabling work.

Your NBN service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by NBN during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.

If you transfer your existing NBN service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.

The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

NBN Phone is a phone service that is offered with your NBN plan. To use it, you will require a standard phone handset (approved for use in Australia) and the Supplied Broadband Equipment.

Calls to 000 emergency services may not be possible in the event of a power outage.

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.

Calls to 19/1900 numbers are not available.

This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the NBN Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.

Transferring an existing phone number to NBN Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.

Hardware

To connect to the NBN, your current modem/router will need to support connection to the Internet via Ethernet or VDSL2, with 802.1q VLAN capability. We suggest that you check with its manufacturer to see if it is capable of supporting NBN broadband and VoIP (Voice over IP) services.

Please note: The NBN Phone service included with NBN FTTC and HFC is only available with the Supplied Broadband Equipment

NBN FTTC connections require an NBN Connection Device, which:

May be shipped to you for self-installation (if your premises is eligible)

Will reverse-power the NBN network to provide you with a working service

Remains the property of NBN Co and should not be removed from the premises

All about your quota

Both uploads and downloads count towards your monthly quota.

If you exceed your monthly NBN quota you will not be charged excess fees. Instead your NBN plan will be shaped to 256/256kbps for downloads and uploads. Unlimited plans do not have a quota limit.

NBN plans are available on both monthly and 24 month contract options.

If you select a 24 month contract term, and cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.

These charges cover the costs reasonably incurred by us when the contract commenced.

Cancelling your broadband service will also cancel any other Internode products you’ve purchased that are only available when bundled with broadband. If those products have their own contract, you are liable for their associated early cancellation charges.

There are some unique terms and conditions associated with NBN Fibre to the Premises (FTTP) services.

You must obtain the consent of the property owner to have the NBN FTTP installation performed. If you are not the property owner, you will need to obtain the property owner's written consent (dated and signed), and be able to provide that to Internode upon request.

FTTP NBN services are available to single dwelling units (SDUs) and multiple dwelling units (MDUs) in areas covered by the NBN FTTP rollout. Please note that MDU addresses may take longer to become available due to additional cabling requirements.

The FTTP installation will be performed during business hours, and you will need to be home to provide access for the installation technicians.

The cabling that is required in your premises beyond the optical NBNCO Network Termination Device (NTD) is your cost and responsibility, as is the provision of a suitable 240V AC power outlet.

There are some unique terms and conditions associated with NBN Fibre to the Building (FTTB) and Fibre to the Node (FTTN) services.

Your existing phone and ADSL service will be cancelled automatically when the copper line is converted to an NBN FTTB or FTTN service. If you wish to keep your existing services active - while also installing a separate FTTN/FTTB service - you will need a 'subsequent installation'. A $297 fee applies to set up this separate FTTN/FTTB service.

If you would like to keep your phone number, you will need to transfer it to NodePhone VoIP when you order NBN FTTB or FTTN. If you do not port your number when you order your NBN service you will lose the number.

NBN FTTN and FTTB services do not support any 'traditional' analog / voice services. This includes analog telephones and any service that requires an analog modem connection, such as monitored alarms, EFTPOS, faxes, dialup modems, pay TV, etc. In particular, please check with your security service provider if your premises has a monitored alarm system.

NBN FTTB and FTTN are delivered over VDSL2 from NBN infrastructure to your premises. As such, the length and quality of the copper line from your premises to the NBN infrastructure may affect the speed and performance of your NBN broadband service.

There are some unique terms and conditions associated with NBN Hybrid Fibre-Coaxial (HFC) services.

You must obtain the consent of the property owner to have the NBN HFC installation performed. If you are not the property owner, you will need to obtain the property owner's written consent (dated and signed), and be able to provide that to Internode upon request.

NBN HFC services are available to single dwelling units (SDUs) and multiple dwelling units (MDUs) in areas covered by the NBN HFC rollout. Please note that MDU addresses may take longer to become available due to additional cabling requirements.

The HFC installation will be performed during business hours, and you will need to be home to provide access for the installation technicians.

The cabling that is required in your premises beyond the Network Termination Device is your cost and responsibility, as is the provision of a suitable 240V AC power outlet.

There are some unique terms and conditions associated with NBN Fibre to the Curb (FTTC) services.

In most cases your existing phone and ADSL service will be cancelled automatically when the copper line is converted to an NBN FTTC service. If you wish to keep your existing services active - while also installing a separate FTTC service - you will need a 'subsequent installation'. A $297 fee applies to set up this separate FTTC service.

If you would like to keep your phone number, you will need to transfer it to NBN Phone when you order NBN FTTC. If you do not port your number when you order your NBN service you will lose the number.

NBN FTTC services do not support any 'traditional' analog / voice services. This includes analog telephones and any service that requires an analog modem connection, such as monitored alarms, EFTPOS, faxes, dialup modems, pay TV, etc. In particular, please check with your security service provider if your premises has a monitored alarm system.

NBN FTTC is delivered over VDSL2 from NBN infrastructure to the NBNCo Network Connection Device in your premises. As such, the length and quality of the copper line from your premises to the NBN infrastructure may affect the speed and performance of your NBN broadband service, read more about NBN performance.

A standard setup fee with a monthly contract.
There is no early cancellation charge. Your only commitment is the 'one month rolling contract' that is inherent in paying one month's rental in advance on your service; or

A discounted setup fee with a 24 month contract term.
If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.

Existing Internode customers can also transfer to the NBN - at their existing address - and choose to roll over the remainder of their contract, with no early cancellation charge for their ADSL service.

Contract Option

Setup Charge

Comment

New Customer to Internode:
Monthly Contract

$99

This option provides complete flexibility, with no long term contract commitment

New Customer to Internode:
24 Month Contract

$0

This option offers a reduced setup fee, and a 24 month commitment with an early cancellation charge.

Existing Internode Customer:
No Contract

$0

Existing Internode customers who are out of contract can switch to the NBN at the same address with no setup fee, and no re-contracting required.

Existing Internode Customer:
In an existing contract with Internode

$0

Customers can roll over an existing Internode ADSL contract (without an early cancellation charge for ADSL) to the NBN at the same address.

Any cabling that is required in your premises beyond the network boundary point is your cost and responsibility.
Additional charges may apply for some NBN service installations, see Other Fees for details. NBN Development Fee may apply.

Please refer to the Transfer page for more information on transferring to the NBN.

The National Broadband Network offers more than just internet access: check out our range of phone services for Internode NBN Broadband.

Today, we use Voice over IP (VoIP) for most phone services over the NBN. Internode has 2 types of Phone Service.
These phone services work just like a normal phone, using your internet connection to make and receive calls.

Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased an iiNet modem.

NodePhone VoIP is available to order with FTTP, FTTB, FTTN and Fixed-Wireless NBN services. In most areas you can transfer your existing phone number, or get a new one if you prefer.

A special NodePhone-Initial plan is only available with an Internode NBN plan, and features no setup fees and no monthly rental! Alternatively, you can choose one of our other NodePhone VoIP plans with included call credit. Learn more.

To use a supplied VoIP service you will need to connect your telephone handset into a VoIP-compatible compatible modem. All Internode supplied NBN modems are VoIP-compatible.

If you're in an NBN HFC or FTTC area, an NBN Phone service is included with your NBN HFC or FTTC broadband service. Please note however that the NBN Phone service is only available via the Supplied Broadband Equipment (currently the TP-Link VR1600v). There's no separate phone line rental charges, and great-value call rates. Learn more.

Log into:

Choose access type:

NBN Download speeds

* Typical evening speeds indicate typical download speeds between 7pm and 11pm and speeds may vary due to various factors explained below.

NBN12

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Basic Typical evening speed 7PM-11PM: 10.4Mbps

NBN50

A top choice for bigger households and internet enthusiasts. Browse, download, watch and play with ease across multiple devices.
Standard Plus Typical evening speed 7PM-11PM: 44.4Mbps

NBN100

Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.
Premium Typical evening speed 7PM-11PM: 75.1Mbps

NBN InfrastructureFor example, the length and quality of copper cabling used in NBN FTTN/FTTC/FTTB has a significant impact on performance.

Coexistence periodNBN FTTN/FTTB /FTTC services are typically limited during the period they must share the same copper line as legacy non-NBN services.

Quality and capability of hardwareThis can include modems, WiFi routers and Ethernet or phone cables.

WiFi signal interferenceYou can learn how to improve your home or office’s WiFi signal here.

Number of connected devicesWhen too many devices share the same bandwidth, data flow is limited

Network CongestionFor example, when speeds slow during peak traffic in the evenings.

Which content is being accessedThere may be insufficient server capacity or other issues affecting a specific website or online game.

* NBN Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. NBN12, NBN50 and NBN100 indicate the underlying speed tier that your NBN plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm.

Add Call Pack

Add any of our optional Call Packs to your NBN Phone service for even greater value. Call Packs are an optional addition to your NBN Phone service. Call Pack prices are in addition to your NBN HFC/FTTC monthly plan rental.

Local & National Call Pack

Includes all your calls to standard Australian landlines

+$10/mth†

* excludes calls to 13/1300 numbers and other special services.
† in addition to NBN HFC/FTTC plan.

Local, National & Mobile Call Pack

Includes all your calls to standard Australian landlines and mobiles

+$20/mth†

* excludes calls to 13/1300 numbers and other special services.
† in addition to NBN HFC/FTTC plan