Parcel weight : 100 g ~ 2,000 g (Including packaging)
(In case if the order gross weight is more than 2,000g, the shipping method is changed to EMS. Please note this in advance. )

Tracking option : Very variable tracking feature.

Return & exchange

A request for refund and exchange should be made within 7 days after the delivery date.If 7 days already passed, Request can be refused.

Customer’s requestPlease contact us by our QA board or Email. All returning and additional shipping costs should be paid by the customer.

On our side:

1) Wrong or Missing Item: Refund and exchange is possible

2) Lost or Damaged item: Please contact us by our QA board or Email. Refund and exchange will be made depending on each case.

Delivery company's fault: Compensated by the delivery company

If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.

1) All returning and additional shipping cost should be paid by the customer

2) The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)

3) Check the bottom for policy guidance and cancellation fees.

After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.

If the shipment fails and the goods return to us because it is not our fault, we will proceed with the refund, excluding the initial shipping cost. We have already received a order normally and sent the goods to you, so the shipping cost has also occurred normally.★Therefore, the amount excluding the initial shipping cost will be refunded to you.★

We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other related issues. When refused package returns to Beautykoreamall, we are not responsible to ship it out again.

: Cancellation fees may occur. You can check it by contacting the customer center.

Shipped

: Cancellation after shipping or if package returned by the customer, initial shipping charges are not refundable. Because the shipping fee has already occurred. Additional, there will also be a cancellation fee. (* if you cancel or if this product is not our fault)

Order amount under $100 : cancellation fee $3

Order amount more than $100 : cancellation fee $5~10

Order amount more than $1000 : Request for cancellation within 1 hour after order is only acceptable with no charges.