London Borough of Barnet is looking for three web content designers to own our digital customer experience.

Working with the Web Manager, you will develop an excellent understanding of the council's strategic and policy priorities, and be a trusted advisor to our services.

You will run projects that bring multiple experts together, adopting an Agile approach to service delivery, conducting user research and leading its translation into content design.

Embarking on a continuous and iterative content refresh across the most complained-about pages, you'll enhance discoverability and content, analysing and implementing best practice for content design, user experience, and customer journeys in relation to all content updates, working towards an inclusive ‘digital by default’ customer experience, and checking for and implementing AA accessibility across all content.

You will have:

A proven track record of working successfully in government or local government digital services