On the characteristics of your goods, we cannot accept a return or Exchange, if you have any concerns, such as status and size, prior to contact us and check on the please order. （ our staff learn more. ）

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Please forgive errors of some color and life by your monitor.

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This shop closed （ Thursday, 8, 18・28, ） to if you apply next-business-day sequential details will contact.（ is only our working days for the shipment. ）

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We wish the delivery date and time expectation of your wishes by region.

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If over-the-counter and other Web sites in parallel and sold, not delete from the site on Rakuten market lag time due. If sold out, please bear with us.

*It would be easier to get a Rakuten's member registration before you order.
When you get a Rakuten's member registration, please enter own address of your country.

Note:
*It would be necessary to enter 2 addresses in the ordering step.
In the shipping address, please enter the address of Tenso warehouse.
In the billing address, please enter own address of your country.
*In the shipping options, please select "Domestic shipping".

Payment Options

Credit Card, PayPal, Bank Transfer

Credit Card

We accept credit card.
The following credit cards can be used:
•Visa
•MasterCard
•JCB

Note
*Credit card is available up to 30000 JPY.
For items over 30000 JPY, please choose other payment methods.
*There is a possibility of asking to change the method of payment.

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.

Note
*PayPal is only for customer from overseas.
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Bank Transfer

We accept Bank transfers.
After receiving the order confirmation e-mail, we will inform you our bank account.

Note
*We charge you an extra fee(10000Yen) for the international bank transfer. The international bank transfer goes through a few banks until arriving at our bank account. Each bank deduct a fee. We appreciate your understanding for our situation.
*All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
*If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

Please note that all the items are NOT refundable/exchangeable.
Please feel free to ask us if you have any questions before you order.