In Live Chat – Purechat Live Chat Software Review – 2019

Intro In Live Chat

It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.

That said, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for such a basic support medium.

Pure Chat has a different strategy.

Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.

You are not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who want answers fast.

So let’s take a deeper look into the live chat system to know who it’s best for and all of those attributes are impressive.

Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive ratings. We also shared its available pricing choices.

Overview of User Reviews

What PureChat does well:

Users that gave Pure Chat a positive review stated that the app is simple to setup and navigate because of its user friendly interface. They also like how the tab switches into a email form when each of the operators are offline.

What Pure Chat does not do well:

Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.

Most Useful Favorable User Review

An individual who left a favorable review of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within moments of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.

Most Useful Unfavorable User Review

A user who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to keep agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.

PureChat Attributes

Visitor Tracking

Starting conversations at the right time depends on how well you can track your traffic. For instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if someone is looking at a pair of sneakers that you sell on your website, you understand precisely what to begin speaking about, and you have the instruments for making canned answers for certain components of your site. In Live Chat

Chat Interface

The obvious beginning to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?

Everything begins by showing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer before.”

Notifications are sent to you when a chat comes from, and you can schedule when you are offered for chatting to ensure clients know when you’re online.

Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the dialog. Don’t hesitate to modify around colours, set causes for when the chat box pops open and configure the forms that you want people to fill out before talking to you.

You’ve got the chance to go with the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.

Mobile Apps

The two iOS and Android programs are offered for people who would love to manage live chats while on the go. For example, if you need to leave the office but still want to give the best support out there, you won’t need to fret about it with a mobile app.

Pretty much all the features you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real-time. Your customer support is constantly managed, as it functions just like texting from the phone.

Reporting

The reporting is one of the strongest sections of Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .

Pure Chat Support

The Pure Chat service outlets are a lot more impressive than some of the other solutions you will discover for live chat. For example, a blog is provided for reading about updates and tips, while the Guides page is full of information on the best way to sell online, how to handle rude customers, how to get more live chats and more.

The FAQ page offers you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.

A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and on the website for all plans. In Live Chat

PureChat Pricing

Pure Chat does not have a free trial. But you do not need one at all, because the company delivers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free package.

Let us Look at what plans you can choose from:

Free — For $0 you receive support for one user, 1 website, boundless chats per month, a one day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and service for ten users, five websites, an unlimited chat history and the ability to remove the Chat branding.

We enjoy the Free program for people simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month strategy to eliminate branding.

Helpful Live Chat Software Resources

Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.

7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can enhance your customer service and grow your customer base.

Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.

Pure Chat FAQ

Can Pure Chat possess a free trial?

Yes. Interested users are qualified for a 7-day free trial.

Can I request a refund if I am not satisfied with PureChat PRO?

Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other specifics.

Can agents utilize mobile devices to reply to customers?

Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.

Popular Software Connections

When deciding upon a live chat program, it is important that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:

HubSpot
Google Analytics
InfusionSoft
AxoSoft

Who Should Use PureChat?

Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with large aid groups. In Live Chat