Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

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MEMBERS

You’re a difference-maker

You make change in the world when you use a CREDO product. So we want to help you use them the best you can. Have a question? We’re here.

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

Connect with us

Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

We’re here for you

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

basics

Yes, you can connect to the web with any of our current CREDO Mobile phones. To access the mobile web, simply:

Press the web icon on your phone's main menu.

After clicking the web icon, you may be asked to click yes if you wish to proceed. This message is a reminder that you will be charged for data use.

NOTE: On some phones you may not see a data charge message if the reminder was previously disabled.

If you are not on a web plan, you will be charged a pay-per-use rate. A CREDO mobile web plan can help you save on mobile Internet browsing each month. You can browse mobile web pricing here or sign in to Member Services at right to add a plan.

There is a wide variety of content available on the mobile web. When you first click the web browser, you'll arrive at CREDO's mobile site. From there you will find links to over 40 different mobile sites covering news, sports, progressive commentary, entertainment and e-mail.

But you're not restricted to just those sites — you can browse to any site by typing the web address into the search box or within your mobile browser. (Similar to conducting a search on your home computer.) The search box is located near the bottom of CREDO's mobile site.

NOTE: Not every mobile site is designed for cell phone web-browsing — and we can't guarantee the quality of each site. We recommend you find your favorites and bookmark them.

CREDO's mobile site is your phone's pre-programmed home page, but you can change it at any time. To do this on most cell phones, there is a home page feature in your mobile bookmarks section. The instructions vary by model, so please check your user guide.

We suggest that you bookmark mobile sites that you like for a faster web-browsing experience. The process for bookmarking a site varies by phone. Many have a feature called Add a bookmark under the More or Info section in your mobile browser. Please refer to your user guide for more details.

Mobile Apptitude is a new blog from CREDO Mobile that quickly connects you to our favorite progressive apps and websites, as well as to other practical and entertaining services we think you'll enjoy. Click here to check it out.

pricing and discount plans

You are billed for web browsing as soon as you connect to the web from your phone. You are also charged each time you click a link. Often, an animated icon at the top of your screen will alert you whenever you're using data.

NOTE: You will not incur data charges when simply reading or scrolling through a page.

Data use varies based on the complexity of the web page itself, the number of pictures or multimedia on a page, the quality of the images and the device used.

Here are some estimates:

Sending and receiving an e-mail: 3kb

Visiting a mobile web page with photos and other image-dense content: 30kb

Sending or receiving a picture message: 40kb

Additionally, if you use web browsing on your phone, a web plan can help you save. The chart below shows a couple of examples of how much you would pay for using the web on your phone — with and without a plan. You may browse plan prices here. To add a text plan to your account, sign in to Member Services, at right, and select Change Services.

Example of monthly activity

Cost per month without a web plan

Cost per month with a web plan

About 3.5MB:Daily web browsing to check news, sports and weather, including occasional visits to photo-dense news sites. Plus, three downloads.

$35.00

$14.99, with the unlimited web plan (57% savings)

NOTE: A kilobyte (kb) is a unit of measurement for data. There are 1,024 kilobytes in 1 megabyte (MB).

beyond the basics: e-mail

You can access several of the most popular web-based e-mail providers, directly from CREDO's mobile site. For specific instructions, see below. If you use an e-mail provider not listed on our site, you may still be able to access your account by typing the provider's name into your phone search box, located at the bottom of the CREDO mobile site.

To access your personal e-mail:

Open the web on your phone by clicking the web icon or link on your phone menu.

When CREDO's mobile site opens, click MESSAGING and E-MAIL.

Select one of the following: AOL Mail, Gmail, MSN/Hotmail or Yahoo! Mail.

Sign in with the username and password you normally use when logging into e-mail from your home computer.

If you do not already have a web-based e-mail account, consider opening one at one of the sites listed above so you can access your e-mail from your mobile phone.

troubleshooting

Verify you are not in a roaming area. When attempting to browse the mobile web while out of a coverage area (roaming), you will receive an error message.

Update the data settings on your phone. Go to your phone's main menu, click on Settings, scroll down until you get to Data. Click on Update Data Profile. This will update the setting on your phone.

Power cycle your handset. Turn your phone off and remove the battery from the back of the handset. Leave the battery out for approximately 60 seconds and wipe off the battery's contacts with a dust-free cloth. Put the battery back into the device and turn on the phone.

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