Compliments, Complaints or Feedback

Kern Allied Health is committed to resolving complaints in a confidential, timely and transparent manner. We use processes that reflect the best interests of the person and are aligned with our person-centred approach to service delivery.

Types of feedback:

A Compliment
If you consider an employee or service exceeded your expectations we would love to hear from you, we value our team and welcome feedback that demonstrates we are providing high quality service.

A Complaint
If you are dissatisfied with any aspect of our service.

How to provide a compliment or make a complaint

Complete a complaints and feedback form. A form can be obtained by emailing us at [email protected]. Forms can also be obtained from a Kern Allied Health Clinic.

Feedback can also be provided via phone, letter or email.

If you require assistance, you can choose a family member, friend, advocate or an employee of Kern Allied Health will be more than happy to help.

All employees are encouraged to support people accessing Kern Allied Health services to raise any concerns or complaints they have on any issue. The Management team will communicate with clients / participants, and other key personnel as nominated, during a complaints process.

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Go to our About Page to hear more about the experience and commitment, that makes the Kern team tick.