Shipping and delivery

In New Zealand, tracked shipping is free, including rural delivery.
For international orders, shipping is NZ$12 for one item or from NZ$15 for
multiple items.

How long will my order take to arrive?

For New Zealand orders, delivery time usually takes one to two
working days. Please allow an extra day for rural deliveries. All orders
placed Monday to Friday before 2pm will be dispatched on the same day
where possible. Any orders placed after 2pm will be dispatched on the
next working day where possible. Orders placed on Saturday, Sunday or
public holidays will be dispatched the next business day where possible.

For orders to Australia, shipping generally takes five to seven working days.

For orders outside New Zealand and Australia, please allow two to four weeks for delivery.

While we always endeavour to have all products in stock, occasionally
a product might be out of stock. If this is the case, you will receive
an email on the next working day to advise you that an additional three
to five days will be required to fulfil your order.

Do you ship outside New Zealand?

Yes, we ship worldwide. Simply place your order and select your country of destination.

Orders outside New Zealand and Australia are not tracked. We accept
no liability for any orders lost in transit. We are not liable for any
taxes or charges that an order may incur upon arriving in a foreign
country. Please check your local tariffs and custom charges. Shipping
times vary between two and four weeks, depending on the destination.

Will I have customs and import regulations?

If you’re placing an order for delivery outside New Zealand, please
be aware that customs and import regulations vary between countries.

It’s your responsibility to ensure that any items you order are not
prohibited or restricted within your delivery country. We accept no
responsibility for the refund or replacement of any items or costs
related to, or resulting form, the importation of confiscation of any
goods by your country’s customs or government body.

If your order is returned to us by your country’s import authorities
in resalable condition, we will refund you the value of the order, less
any postage costs incurred by us, once we’ve received it.

Please see the following links for information about import regulations in your country:

For orders to New Zealand and Australia, you’ll receive an email with
a link to track your order after it is dispatched. We cannot track
international orders.

What can I do if my order is missing?

In the unlikely event that your order does not reach you within the
expected delivery timeframe, please let us know within seven days of
your order’s dispatch (if you live in New Zealand) or within four weeks
of your order’s dispatch (if you live outside New Zealand).

Please note: We will not be liable for any loss should you fail to contact us outside of 30 days from the dispatch date.

What if my order is damaged?

While we take great care to ensure your products reach you in a good
condition, at times events outside our control may cause items to be
damaged in transit. If this is the case, please call or email us, and
we’ll send you a replacement product. It’s helpful if you provide photos
of the damaged product so we can see where the damage occurred.

Who will deliver my order?

In New Zealand, your order will be delivered by New Zealand Couriers
with a signature required. If you prefer your item to be left with no
signature if you’re not home, please email info@health2000.co.nz as soon as you place your order, and this will be arranged. You only need to let us know once, unless you change your address.

In Australia, your order will be delivered by Auspost.

Outside New Zealand and Australia, your order will be handled by your local carrier.

Do you deliver to PO Boxes or Private Bags?

We are unable to deliver to a Post Office Box or Private Bag.

Do I need to know any other information about delivery?

Please ensure your delivery details are correct. Health 2000 cannot
take any responsibility for orders delivered to the incorrect address
due to an error in the delivery details.