Legal Terms

These online shopping terms and conditions apply to all purchases ordered online at www.jelli.co.za. Please read them carefully and print a copy for future reference.

Delivery policy

Jelli delivers from Monday to Friday, from 10 a.m. till 8 p.m.; Saturday from 10 a.m. till 4 p.m., and Sunday from 10 a.m. till 4 p.m. Jelli does not deliver on any public holidays. Deliveries will only be made to the delivery address selected on checkout and are subject to availability and receipt of payment. We do our best to secure delivery within 5-7 working days of the date of your order but will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Please ensure that the delivery address is easily accessible to our delivery vehicles.

For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The driver will attempt to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge. Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available.
We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.

Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

Use of our website outside South Africa

Customers who are not resident in South Africa are welcome to use our website in accordance with these Terms to make online purchases provided that the delivery address is in South Africa.

Return and Refunds policy

We trust you will be delighted with your purchase but there may be occasions where you feel it necessary to return an item.

If you need to return an item because of a manufacturing fault on receipt of the garment, we will replace or fully credit the full amount in the form of an online voucher and cover the courier cost for returning the garment to our head office in Johannesburg.

Should you wish to exchange a garment for a different size, we will gladly assist.

In cases of unavailability, Jelli will refund the client in full within 30 days.

All items returned to Jelli must have the Jelli and / or brand labels still attached to them, should not have been worn and should be in the same condition as received by customers.

The item purchased from our website may be returned to any Jelli store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 10 (ten) days of purchase.

Please note that items purchased on our Sale are subject to a separate returns policy.

Should you not have an invoice, we will be happy to exchange your purchase at the current system price. For hygiene reasons underwear, swimwear and earrings for pierced ears may not be returned or exchanged. Gift cards purchased will not be refunded. Garments must be returned in the pre-addressed Berco Flyer provided within 3 working days after delivery. It is the customers responsibility to contact Berco to pick up garments that need to be returned. Once Jelli is satisfied that the garment(s) returned is in good order, you will be credited the full amount of the garment.

Cancellation policy

If for any reason you would like to cancel an order this may be done by contacting us on 011 447 4744 or info@jelli.co.za. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the Terms.

Cancellation of orders by the client will attract a 5% administration fee.

Risk and Ownership

Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.

Customer privacy policy

JELLI shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Jelli will make sure that your personal information is kept strictly confidential and not disclosed to third parties. Moreover, we will only contact you with news of Jelli special offers and promotions once you have indicated you would like to receive our newsletter at registration. However, we may release account information when we believe, in good faith, that such release is reasonably necessary to a) comply with law, b) enforce or apply the terms of any of our user agreements or c) protect the rights, property or safety of Jelli, our users or others.

By using our website, you agree to the terms of the above Privacy policy.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Jelli bank account, the details of which will be provided on request. All prices include VAT.

Payment will be effected on acceptance of your order and prior to delivery. By submitting your order, Identity Number and payment card details you warrant that you are over the age of 18 (eighteen), are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Jelli gift cards may be used to make purchases online.

Credit card acquiring and security

Credit card transactions will be acquired for Jelli via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Jelli separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Jelli takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and Jelli chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as Shop 9, Hutton Court, Corner Jan Smuts Avenue and Summit Road, Hyde Park .

Variation

Jelli may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Jelli 8 Clothing CC based in South Africa trading as Jelli and with registration number 2006/021/363/23 and Rebecca Jane Morgan and Norman Au.

Terms and conditions apply

These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

Amended or updated terms

We may periodically update or change the Terms without notice. You should check them from time to time, as your continued use of our website will mean you accept any updated or revised Terms.

Law & arbitration

This agreement is governed by the laws of the Republic of South Africa. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Johannesburg at a venue to be determined by us applying the Uniform Rules of the High Court of South Africa.

Use of our website

You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorized use.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Accuracy of website content

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.

Any comments uploaded by our users or any authorised experts invited as our guests are their opinions alone and do not in any way represent our views, opinions, beliefs or values.

Intellectual Property

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. All data and information communicated to or from the website including its database also belongs solely to us or our licensors.

Use of our logos, content and images

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors intellectual property rights.

Advertising and hyperlinks

External hyperlinks may appear on our website. The hyperlinks may not be construed to constitute any relationship between us and any linked third party or any endorsement by us of such third party, and use of or reliance on any external links provided is at your own risk. Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

Disclaimers and Exclusions of Liability

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services. Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via this website.

Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your devices display of any colour will be accurate.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing Policy

You will be charged the prices as they are reflected on the Products in store at the point of sale, subject to availability. Certain of the Products are variable/random mass items. Whilst the average mass of the Product is indicated on the Online Shopping Site as a guide to the cost, the actual Product delivered to you may weigh slightly more or less than the average mass indicated. You will be charged the actual amount due in respect of the specific Product delivered to you. Prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

A delivery fee will be charged for each order placed by you. Please visit Frequently Asked Questions (FAQs) to view the delivery fee applicable.