Attaching Files to Emails

When attaching files to emails, the attachment feature functions differently from uploading a file to a content distribution network (CDN). The file attachment feature revolves around attaching one or more documents to one email send.

Important Considerations for Sending Attachments

While sending attachments with an email is fine, be aware that certain issues may come from using email attachments improperly. Consider the following:

Using too many attachments will make the email heavy. Heavy emails are emails with too many attachments or attachments with large file sizes. Doing this often will make Internet Service Providers (ISPs) suspicious of your sending habits. This will negatively impact your domain reputation.

Email attachments cannot be tracked. When attaching files to emails, be aware that attached files are not tracked in SharpSpring. This means that you will not be able to see exactly who views your attachment files.

Permitted File Types

Attachments can be a great supplement to an email. However, they should only be a supplement. Large attachments can intimidate potential leads, so send one or two small attachments. However, you should never send an email with just an attachment and no content in the body. Those emails will most likely enter the recipient's spam folder.

SharpSpring allows you to upload several different file types as attachments. SharpSpring supports the following file types:

File Types Supported by SharpSpring

• .CSV

• .GIF

• .PDF

• .XLS

• .DOC

• .ICS

• .PNG

• .XLSX

• .DOCX

• .JPG

• .TXT

• .ZIP

The safest file types to send are .GIF, .JPG, .PDF, and .PNG. While SharpSpring supports their attachment, .ZIP files should never be included as attachments in an email.