Software Engineer

Worksmith is transforming the way high end brands manage their in-person customer experience by revolutionizing the store experience (Store XM). Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, etc. with local service providers across the US and Canada to create store environments that reflect their brand.

Worksmith’s software saves time, money and headaches: for clients, Worksmith provides the peace of mind of knowing any emergency or recurring maintenance need is being handled efficiently and effectively by the Worksmith network.

For service providers, Worksmith is an easy-to-use, pay-for-performance marketing vehicle that provides job opportunities without the hassle of sales and marketing, billing or collections. Our platform provides the means for local service providers to dramatically grow their business: the top-performing service provider made over $160,000 through Worksmith in 2018.

Why Worksmith

We work hard and play hard.

The market opportunity for facility management is $50B and we’re disrupting it. From years of experience working with technology startups and enterprise operations managers, we knew there was a better way to find, hire, and manage service providers with smart technology, and we set out to build it.

Since starting in 2015, we have enjoyed extraordinary growth in sales and have signed marquee customers including J.Crew, Bonobos, Rent The Runway, Tory Burch, Rag & Bone, Nespresso and Christian Louboutin. We provide our service to nearly 2,000 brick and mortar locations across the US and Canada. And our network of local service providers is +4,000 strong and growing.

We’ve accomplished all of this and had fun doing it - we promote the phenomenal Austin lifestyle and enjoy team lunches with Franklin BBQ, foodie tours of East Austin, and ACL Festival.

We’re team players.

Worksmith is a team environment - We cannot build this company without each and every team member, and we’re looking for people who jump at the chance to get in the game.

We rise to the occasion.

We’ve come a long way, and we have a lot to do. We’re looking for those ready to lead by example: early risers willing to come in early when needed, night owls willing to stay late, and masters of efficiency who find ways to do more, better, faster, and more creatively.

If you’re ready and willing to roll up your sleeves, now is the time to join us! We’ve called the plays, set our sights on company-wide goals, and are determined to achieve them. This is an exciting opportunity to grow the company and your career along with it.

Overview of Software Engineer

Our engineers are intricately involved with the entire software stack. In a given week, you might be working on our React Native mobile app, our client and service provider web portals, or our or Java / Spring Rest API and are expected to contribute thoughtful, business-oriented solutions to the challenges that arise with each.

Being an engineer at Worksmith means getting your hands dirty to truly understand the business. For example, you might:

Shadow the sales team to understand the client onboarding process and devise a solution to increase the signup conversion rate.

Dive into the data with our operations team to identify spending trends and build predictive reporting models.

Review client and service provider feedback with the customer success team to identify common pain points in the software and produce more efficient, easier to use systems.

You'll be owning the design, implementation, testing, launch, and support of the applications you write. Engineers here are expected to be self sufficient and are given the latitude to make autonomous decisions with their code.

The right candidate:

Can write reusable, maintainable, bullet-proof code

Is excited to head to the whiteboard to work out a tough problem with your fellow developers

Can take feedback as well as you can give it

Can work with our business owners to gather requirements and produce a well thought out project plan

Is willing to participate in an on-call rotation and contribute to the automation of our infrastructure, deployment and CI systems

Technology we use

Location

Worksmith HQ is located just South of Downtown close to good eats on South Lamar and Riverside Drive.

An Insider's view of Worksmith

What’s the vibe like in the office?

We have a very collaborative vibe in our office. Our space is open and our desks are all pretty close so we can talk to each other rather than live through Slack (although we do love Slack). Luckily we all get along really well so it's not a burden to be so close together. Overall its a pretty hard working chill vibe in our office and I love it!

Jessica

Marketplace Operations Specialist

What does your typical day look like?

Every day presents a new challenge that we creatively and collaboratively work to overcome. We kick off with a daily team stand up, and might even have a cross-departmental meeting. Some days I work on an event for 100 attendees in NYC, a leaking roof in Miami, AND an emergency plumbing issue in Chicago. Whatever the challenge, Ops has it covered!

Marisa

Marketplace Operations Specialist

What are Worksmith Perks + Benefits

Culture

Volunteer in local community

Friends outside of work

Eat lunch together

Intracompany committees

Open office floor plan

Health Insurance & Wellness Benefits

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Retirement & Stock Options Benefits

401(K)

Company Equity

Child Care & Parental Leave Benefits

Generous Parental Leave

Worksmith provides 12 weeks of paid parental leave for all employees.

Family Medical Leave

Vacation & Time Off Benefits

Unlimited Vacation Policy

Perks & Discounts

Casual Dress

Company Outings

Game Room

Stocked Kitchen

Happy Hours

Parking

Recreational Clubs

Worksmith's "Healthsmith" committee organizes group outings and a running club.