Job Snapshot

About Us

Sears, Roebuck
and Co., a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ:
SHLD), is a leading integrated retailer providing merchandise and related
services and is part of Shop Your Way, a social shopping experience where
members have the ability to earn points and receive benefits across a wide
variety of physical and digital formats through shopyourway.com. Sears, Roebuck offers its wide range of home
merchandise, apparel and automotive products and services through Sears-branded
and affiliated full-line and specialty retail stores in the United
States. Sears, Roebuck also offers a variety of merchandise and services
through sears.com, landsend.com and specialty catalogs. Sears, Roebuck offers
consumers leading proprietary brands including Kenmore, Craftsman, and DieHard – among the most trusted and preferred brands in the
U.S. The company is the nation's largest provider of home services, with
more than 14 million service and installation calls made annually.

Job Description

The Store Support Lead is responsible for demonstrating an exceptional Member experience by engaging the Member and prioritizing the Member's needs over task. Helps complete all tasks associated with the backroom, store operation processes, footwear, and on the floor responsibilities.

Completes activities within the entire store as assigned. coordinates the completion all backroom and merchandise logistics with storeleadership, unloading delivery DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat,orderly, and safe manner and executes all new receipt functions. Stock locates any overstock in stockroom.

Job Requirements

JOB DUTIES/RESPONSIBILITIES:• Ensures consistency and effectiveness of service for enhancing the Member experience by greeting any Members in a professional and engaging manner demonstrating a Member First experience• Provides superior Member experience in the footwear by ensuring seamless merchandise replenishment, merchandise presentation, signing and all ad sets • Participates in unloading DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner and executes all new receipt functions• Regularly checks the floor and also ensures that Members are served promptly at Merchandise Pick Up to meet the 5 minute Guarantee• Helps with all DV scans and FS scans and completes follow-up actions• Helps other associates, together with store leadership, to understand the importance and execution of Out of Stock Pull List and stocks/replenishes the merchandise on the floor• Locates and pulls merchandise and fixtures to support sales floor resets and performs all aspects of the reset. Serves as a resource for effective execution in these areas• Maintains up to date knowledge and shares with other associates of applicable National Presentation Standards• Versed in the benefits of Shop Your Way, the elements of a WOW experience, and is able to sell the program to Members. Assists other associates to understand the full benefit and workings of the program• Adheres to merchandise/inventory protection standards, all shrink procedures and regularly mentors the shrink process• Ensures, in collaboration with store leadership, that all Store Support Associates use proper merchandise handling and safety equipment and adhere to safety requirements. Serves as a role model, and personally contributes to attainment of backroom goals, bin checks, one line processing/shipping and return processing happen in an efficient and timely manner• Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers• Performs accurate count updates and inventory adjustments and assists in helping others to understand the importance of these processes• Adheres to merchandise protection standards• Performs other duties as assigned

REQUIRED SKILLS:• Basic reading, arithmetic, and writing and excellent oral communication skills• Demonstrated sales experience• Ability to work independently and maintain personal productivity• Basic Internet navigation skills• Working while standing for long periods of time• Lifting and holding bulky and large-sized merchandise, up to 50 lbs• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job• Associates under the age of 18 -- prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions