Orders

Frequently Asked Questions

I wish to cancel or modify my order?

In order to be able to ship orders as quickly as possible, it is no longer possible to modify or cancel it once you have received the order confirmation e-mail. Whether it is a change in size, colour or address, we will no longer be able to change it. Make sure that all your data is correct when finalizing your order. If you have made a mistake, you will have to send a return and place a new order, with the items you wanted to receive.

Tracking my order

As soon as your order is shipped and therefore delivered to the carrier, you will receive by e-mail a tracking number to check the progress of your delivery on the site of the chosen carrier. If you did not receive this e-mail, you can also find this tracking number in the "My Account" area on the site.

I received an item that I did not order

Our customer service will contact you again to replace the incorrect item, within the limits of available stocks.

I validated my order but I did not receive a confirmation email

If you have placed an order but have not received the confirmation email, please check your spam or promotions in your mailbox first. If the email is not there, and you have not received your order confirmation email within 2 hours, please contact our Customer Service.

What if my order is late?

If your order is late, please check the delivery tracking first. You have normally received an e-mail with a link to track the progress of your delivery. If the delivery tracking does not help you, please contact our Customer Service. To ensure prompt processing of your request, please specify your order number when making the request.

I would like an invoice for my order

To obtain an invoice for your order, please contact our Customer Service after placing an order on the site. To ensure prompt processing, please provide the following information in detail when making your request:

Order number

Name of the entity

Address

VAT number

My order is paid but not yet shipped

After you have paid for your order, it may take up to 24 business hours for it to be shipped. This time may increase during sales periods.

Updating my addresses

To change your billing or delivery address, go to your My Account space. You will be able to modify all the data in your account.

I can't log in

If you are unable to log in to the site, try clicking on "Forgot your password?". If you have not received an email to choose a new password, you probably do not yet have an account on noukies.com. Please create a new account.

How do I use my discount voucher?

To use your discount voucher, simply enter it in the shopping cart. If you get the error message "The voucher is not valid", it means that the voucher is not valid on the items in your shopping cart or that it cannot be combined with another ongoing promotion.

I forgot my password

If you are unable to log in to the site, try clicking on "Forgot your password?". If you have not received an email to choose a new password, you probably do not yet have an account on noukies.com. Please create a new account.

Here at Noukie’s, we believe that love, learning and independence make the World go round. We want to make the world a better place. Our mission is to support young and future parents, bringing the the inspiration they need to enable their children and future generations to develop their self-esteem and happiness. #NOUKIES#NOUKIESFAMILY