Security features designed to reduce the risk of fraudulent access to or use of a Registry’s records are incorporated into Vitalware, and include:

Ensuring all and only actual events are accurately recorded

Ensuring only valid certificates are issued to authorised applicants

Verifying certificate details after certificates have been issued

Vitalware serves critical business functions and provides staff with instant responses to almost all queries.

An integrated Point-Of-Service system provides support for all Registry transactions.

The production of certificates is handled immediately, enabling application turn-around times of a few seconds. A comprehensive mail handling application provides same day service for postal requests for certificates and, through integrated, secure web access, Vitalware can provide a range of registration, sales and enquiry services to external stakeholders.

The flexibility and speed of implementation of Vitalware enable vital statistics offices to develop new business services that quickly recoup their costs and provide ongoing revenue for other projects. Vitalware users have typically experienced full cost recovery for their installations within two years due to greater efficiencies working alongside new and enhanced services they are able to offer.

Vitalware systems are installed in vital statistics offices in seven countries, including the United States, Canada, the Caribbean, Australia and New Zealand.