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The New Zealand Defence Force (NZDF) has a requirement and responsibility to ensure the health and wellbeing of its personnel, including mental health. NZDF wishes to provide a Mental Health Helpline Service and an Employee Assistance Programme (EAP) for all its military, civilian personnel and their families.

NZDF is seeking to develop and purchase an enhanced integrated External Mental Health Helpline and EAP Services to provide both unplanned care and counselling services through a multi-channel approach, including, but, not limited to: telephone triage and phone advice, face to face counselling; text; email; phone applications; social media and web-based services. The Service and offerings needs to take into account NZDF deployment overseas, exercises and international footprint for personnel.

This will allow a person to receive prompt triage, health advice, support, package of counselling care; information and sign-posting to appropriate services and care. These services are of a significant value to our most vulnerable personnel, and services must be culturally sensitive and appropriate to NZDF's needs.

NZDF wishes to contract with a provider to supply safe, effective and efficient Mental Health and Counselling Services to all its personnel and their families, by fully trained and qualified staff.

Suppliers must logon to SmartProcure to access the tender and submit a response. Registration is simple and free, just click “Register Now”. If you require assistance this is available by email to dcs@nzdf.mil.nz.

All enquiries regarding this tender must be in writing through NZDF's SmartProcure message system. NZDF will endeavour to respond in writing to written enquires within two working days.

We envisage the Agreement will be for an initial period of three years with provision for two subsequent rights of renewal, for one year and then one year (3+1+1).

Questions are encouraged and you may request that they are kept confidential providing that they are commercially sensitive. NZDF reserves the right to provide supplementary information to all Tenderers should a confidential question highlight a point requiring clarification to other Tenderers.

If you have any complaints or feedback regarding this procurement process, please direct these to the Procurement Manager - Hanelie.Lategan@nzdf.mil.nz

Awarded Status

No Winner
External Mental Health and EAP Services awarded to Homecare Medical in consortium with Vitae