Joint Base Pearl Harbor- Hickam November 2011 - March 2013 • Subject Matter Expert (SME) for CAN and MSA • Participated in 3 Mobile Training Teams to Korea to train DGS-3's MSA and CAN Instructors • Organized and led training exercises to ensure MSAs are trained on the most up to date procedures • Air Force DCGS Evaluation Program for Training (ADEPT) program manager, collecting feedback and providing valuable analysis of training program to 480ISRW • Provided training to incoming MSAs on Powerpoint, Google Earth, mIRC, UNICORN, Excel, WebTAS, CIDNE, and Microsoft Word in accordance with DGS training requirements • Developed training plans, training materials, procedures, and checklists for CAN and MSA positions for the DGS Enterprise (5 sites in 3 different countries )

Customer Service Representative

Start Date: 1998-03-01End Date: 2000-08-01

Computed rates and premiums for new and existing customers, produced and mailed invoices, and was proficient using the billing software • Assisted in the sale of Automobile, Home, Motorcycle, Boat, and especially Renter's insurance by seeking out customers and providing rates and options • Input claim information, and filled out necessary paperwork to aid Agents in claim process

Field Services Representative/Analyst

Start Date: 2013-03-01End Date: 2014-03-01

Joint Base Pearl Harbor Hickam, Distributed Ground Station 5 (DGS-5) March 2013 - March 2014 • Provided specialized WebTAS training to the analysts at DGS-5, both in large group and one-on-one settings • Demonstrated the capabilities of the software by creating customized intelligence products for DGS-5 • Assisted the customer in identifying areas and processes that could be more accurate and efficient using WebTAS • Managed the software on-site and assisted the software engineers with patch implementation, troubleshooting and configuration based on the requirements of the customer • Developed a professional relationship with the customer and acted as a conduit between the customer and program management conveying critical requirements and significant events