Faded letters I am having trouble with faded characters on test page they appear approx 1/3 of the way across the page. It is the sp in spool in the driver area that shows lighter that the rest of the page "C:\WINDOWS\system32\spool" has anyone else noticed the problem .

I have found out that just before the problem started they had replaced the toner cartridge. (One month ago, secretaries and communication). Thanks Eddie.I have found out that just before the problem started they had replaced the toner cartridge. (One month ago, secretaries and communication). Thanks Eddie.

Hi there make sure that it is not on toner saving mode in the driver then try taking out the toner cartridge and shaking it side to side then reinstall toner and test machine with fifty copies. If not any joy then replace the toner cartridge as 9 out of 10 of this sort of problems are toner cartridge. Is the toner cartridge an original or a refill one if refill change for a new original.

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Hi Good day!! i would like to help with your problem regarding in your unit, i think the problem of this is the toner, maybe the toner is damage that may cause print to faded, try to use a spare or a new toner. and then try to print a test page.

Perform the following steps to reduce or eliminate faded or grainy lines:

Print at a higher quality setting.

Verify
that the paper you are printing on will lay flat. Paper that is not
laying flat can cause banding when the paper transitions over the
rollers or cause the print cartridges to scrape across the surface of
the page. Check the top sheet of paper by removing it from the
all-in-one and placing it on a flat surface. If the paper does not lie
flat, bend it in the opposite direction to straighten it.
Figure 3: Faded or grainy bands in print caused by paper that is not flat1 - Faded or grainy bands due to roller transition with paper that is not flat.2 - Faded or grainy bands due to print cartridge scrape on paper that is not flat

Have you tried another toner cartridge? And when you say it has faded characters in the background? Does it look like it's reprinting the image kind of? If so, you will need the fuser unit replaced. The fuser is responsible for melting the toner to the paper, when it goes bad it can cause "ghosting" meaning it reprints previous images. A technician would be needed at this point, the part number for the fuser is RM1-1289.

Is it an LCD or plasma monitor? If it's an LCD, it's possible that one of the fluorescent backlight tubes is bad. In some early ones, this is bonded to the LCD panel so it's not replaceable. Maybe it's under warranty?