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Seabourn service quality going downhill

Sail Date:
January 2012

Destination:
South Pacific

Embarkation:
Los Angeles

Noisy room - everything rattled - lot of vibration. We were on 3 consecutive segments totalling 60 days and got no upgrade - in fact we got worst cabin in our category. Several other passengers on only 1 segment got 2 or even 3 category upgrades. Most staff never recognized us by name after 60 days!

No caviar in the surf or marina days during a 60 day voyage. 4 or 5 port stops only 4-6 hours - far too brief. Some stops at container terminals requiring long bus rides to get anywhere. Staff turnover a real problem in continuity - new people not informed of your needs/desires. Seabourn seems to be training a lot of brand new staff. They try hard but are inexperienced. Did not restock wine in cabin until asked on 4 occasions. Did not leave Daily Herald in cabin 3 days. Ordered drinks in main salon but never received them twice. Overall rating barely "GOOD" and certainly not "exceptional" as they advertise. Food quality excellent in all venues all the time, but on 4 occasions had More
to wait more than 45 minutes between 1st and 2nd courses.

Several occasions no time for coffee if we wanted to see the show. Cruise Director, his staff and Seabourn Singers were excellent!