Refunds & processing times

As soon as the retailer receives the return package and verifies that the returned products comply with the instructions given above, you will receive an e-mail confirmation that your return has been accepted. Immediately after that Fruugo starts processing the refund for the items you've returned.

The original shipping costs you paid for the order delivery will be refunded if you are returning all items your ordered from a particular retailer. For instance, if you ordered 3 products from retailer X and 2 from retailer Y and you now wish to return 3 products to retailer X, we will refund the shipping costs you paid for the delivery of products you ordered from the retailer X. In case you are returning a part of your order, the original shipping costs are retained to cover retailer's shipping and handling expenses.

Refunds will be issued to the same means of payment initially used to purchase the goods. For instance if you paid with a credit card, the refund will be placed to your credit card. If you paid using an online bank transfer, the refund will be issued to your bank account. The availability of the money on your credit card or bank account largely depends on how quickly your bank processes the refund operation. It may take from 5 to 30 business days.