Five Star Service, One Star Budget

4.11 - 1251 ratings - Source

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers.3 My colleague Nicola called me the other day and said, a#39;Dyson vacuum cleaners
use RADAR.a#39; Ia#39;ve never ... The first bit of RADAR thinking was obvious when she
found the helpline number on the cleaner (because we dona#39;t keep manuals).

Title

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Five Star Service, One Star Budget

Author

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Michael Heppell

Publisher

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Pearson Education - 2006

ISBN-13

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