||sim replacement||sim replacement procedure:in case of sim card is lost/ stolen (not found) or the sim card gets disabled or damaged for any reason, then the subscriber needs to purchase a new sim card against his/ her subscription from our nearest touch points by showing authenticity prove documents.fee/charges: sim replacement fee- tk. 75

||transfer of ownership (post paid only)||to transfer the ownership of a subscription, please follow the steps:
1. presence of both the transferor and transferee is required at any of our customer service centers with proper documents
2. pay the applicable fee (if needs) at the authorized bank branches/customer care center using banglalink payment slip mentioning service no. and account no.documents required for transferor ( 1st party): * dully fill up transfer of subscription agreement form.
* physical sim. if not available then gd copy/ original saf copy (could be considered if physical sim is available)/ application in letterhead pad in case of company or organization.
* if 1st party is unavailable then an authorized person can execute the process on his behalf.documents required for transferee ( 2nd party):
* dully fill up transfer of subscription agreement form. (only transferee part)
* dully fill up new subscription agreement form/registration form.
* national id (photocopy of both side)
* 1 (one) copy passport size photograph attested by 1st party/application in letter head pad in case of company /organization
* sme identification of 2nd party/copy of trade licensee in case of company/ organization.
* copy of valid billing address proof. (e.g. utility bill copy)
fee/charges: sim tax is applicable.