Thewebtn

started a topic
4 months ago

auto download of definitons

Since I have renewed my subscription to VIPRE in October of this year I have noticed that my definition updates do not always happen automatically(after being connected to the internet for more than an hour) (have set to update every 15 minutes). Have to manually check for updates

and that does not always work!

Have tried the suggestions recommended by VIPRE but to no avail.

Have done the renaming of definitions (old.definitions) . That works occasionally. Have to shut down VIPRE and restart Viper...

That does request download of new definitions.

Something is not operating correctly??

Thanks in advance

JIm W

T

Thewebtn

said
4 months ago

PS: Clicking on the "update tab" or "check for updates: on the VIPRE tray icon does nothing.

Under the "Manage" "updates" clicking on the tab does not check for updates. The"check now" tab goes dark gray and no update progress is shown.

Nick Hallin

said
4 months ago

Are you sure your definitions are not already up to date? Are they showing out of date?

T

Thewebtn

said
4 months ago

As I run my cursor over the tray icon of VIPRE it shows the previous days date and definition number.
When I open VIPRE and go to “manage tab” , click on update nothing happens. It does not check for updates. However, if I shut down VIPRE and restart then the app checks & downloads the current virus update. Also, renaming definitions to “old.definitions” will also check for new refs.
Thanks for your concern. Not sure why this happens?