1 Suggested Answer

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.goodluck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

You need to install the scan software(OCR software) in your computer. The scan software can only be installed using the installation cd. If you don't have it or you lost it, I suggest you contact Lexmark. They can send you one for free.

Hello. You will need to install the scan software in your computer first. The software can found in the installation cd that came with your printer. Insert the installation cd in your computer and install the software. Just follow the instructions carefully. The software enables the computer to communicate with the printer and vice versa. Without it installed, you won't be able to print/scan from your computer. There is also a link to the Lexmark website where you can download the User Guide. It will give you detailed instructions on how to scan and do other features the printer can do. Just click on this link: http://bit.ly/b6359P . Click on Publications tab found at the center of the page. Download the PDF file User Guide. Hope this helps. Good luck!

Download Avast from download.com Avast is a very good free software that will set the record straight on whether you have a virus or not. When you download it, change all the settings to high so it scans archive files as well. And make sure you do a boot scan.

I was having the same problem and searched online and found the latest MP Navigator software at this website. After installing it, all you have to do is click scan on the computer, and it work like a charm.