Thought leadership

Businesses signed deals worth £648 million between January and March, according to the Arvato UK Outsourcing Index. The private sector dominated the UK outsourcing market in Q1, with contracts worth £648 million procured between January and March, according to the Arvato UK Outsourcing Index. The research, compiled by business outsourcing partner Arvato CRM Solutions UK […]

More than nine out of 10 British universities pay their average male employee more than they pay their average female employee. Nearly all government departments and almost two-thirds of local councils also have pay gaps, based on data given to the Government Equalities Office. Saturday is the last day for public sector bodies with more […]

Companies should link the pay of top bosses to that of the rest of their workforce, a committee of MPs has said. The Business Select Committee said soaring pay had become a symbol of “corporate greed” and was undermining the reputation of UK business. It also said that over the last decade, the pay of […]

Regulators say a ban or cap on exit fees would make it easier for investors to switch investment “platforms” – otherwise known as fund supermarkets. The fees, which can amount to hundreds of pounds, effectively tie investors to one provider, the Financial Conduct Authority (FCA) said. It has proposed a crackdown on these fees so […]

The Bank of England must “practice what it preaches” by sharpening up compliance and improving diversity, a group of MPs has said. In a critical report, the Public Accounts Committee (PAC) said the Bank risks undermining its credibility if it fails to do so. Working practices at the Bank appear “years out of date”, the […]

New research commissioned by leading global cryptocurrency company Luno has revealed that nearly half (47%) of European countries are still sceptical about the profitability and safety of cryptocurrencies. Whereas nearly 4 in 5 (79%) of those in emerging markets* outside of Europe are more optimistic about the profitability of cryptocurrencies like Bitcoin and Ethereum. Cryptocurrencies […]

The UK economy could be given a £250bn boost if women entrepreneurs were given the opportunity to develop new businesses on the same scale as men, a government-commissioned report says on International Women’s Day. It estimates there are 1.1 million “missing” female-run firms and sets out eight ways of boosting the number of female entrepreneurs. […]

Workers who sign gagging orders in return for payoffs from their firms will still be able to report wrongdoing to the police under new proposals. The government has said it will bring in legal measures to protect workers from the misuse of non-disclosure agreements (NDAs). It wants to enshrine in law that people cannot be […]

Income inequality between the richest and poorest in the UK widened last year, official figures show, as benefits were squeezed but wages rose. The richest fifth of the population saw incomes rise by 4.7%, the Office for National Statistics (ONS) said. The average income of the poorest fifth, in contrast, shrunk by 1.6%. The growing gap […]

Thousands of passengers have been left stranded after air regulators grounded Turkmenistan Airlines for safety reasons. The UK’s Civil Aviation Authority said flights from Birmingham and London’s Heathrow to Amritsar, and Heathrow to New Delhi – which fly via Ashgabat, Turkmenistan – had been suspended. The CAA acted after the European Aviation Safety Agency suspended […]

One of the best events I've attended for years. Inspiring, thought provoking speakers who were really happy to share their experience and expertise. I loved the format!Head of Engagement, The Co-operative Group

Case studies were fantastic and the industry reports are extremely useful for that wider view of insight we're not so exposed to within our every-day roles.Customer Experience Manager Europe, HSBC

One of the best events I have been too, great speakers, atmosphere, content/mind share - really enjoyed it and will be there next year. Keep me informed of future events.
Retail Specialist, AT&T

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