1300 366 611

REAL ESTATE INSTITUTE OF TASMANIA

Complaints and enquiries about the activities of real estate agents, copies of standard contracts, etc. If complaint is serious, the Institute will refer the matter to the Property Agents Board. Complainants can bypass the Institute and make a complaint directly to the Property Agents Board.

Independant federal statutory body responsible for the regulation of free-to-air, radio and television, pay TV, digital broadcasting and Internet content in Australia. Investigates complaints re: programs on television & radio and prohibited Internet content. Apart from Internet complaints, consumers will need to first lodge a written complaint to the relevant station before contacting ACMA.

Formerly known as the Trade Practices Commission. Will provide information and assistance for consumers in relation to consumer protection and anti-competitive conduct (ie; price fixing). Will only deal with national disputes or disputes where there has been significant detriment to consumers. All minor disputes or State disputes will be referred on to the Office of Consumer Affairs.

The ADMA is Australia’s principal body for information based marketing. ADMA is able to assist consumers with complaints they may have re: mail, catalogue, telephone or Internet marketing by companies that are ADMA members as well as the billing and collection procedures for these goods.

The Australian Press Council is the self-regulatory body of the print media. Receives complaints re: articles or editorial content in newspapers & magazines and related media outlets. Does not accept complaints regarding advertisements.

A division of the Office of Consumer Affairs and Fair Trading. Provides information and assistance with business name searches, registering business names, registering an association, obtaining security licences. Also provides information and services associated with the administration of different pieces of legislation.

Emergency payments, advances on allowances & pensions for people who have been recipients for at least 3 mths. One off crisis payments equivalent to 2 weeks benefits for women who have fled home due to domestic violence. Paid immediately on the day or within 2 days if paid into an account. Callers should ask for one of the social workers.

Provides free of charge, independant dispute resolution services to members of participating credit unions. Assists credit unions and their members resolve disputes that have not been resolved through the credit union’s internal dispute resolution.

Enterprise Centres Tasmania is a network of free, not for profit community based organisations partly funded by the Tasmanian government.

Provides free and confidential business information, guidance and support services to existing and intending small business owners. consultants are members of the community with expertise in small business. Can assist with a wide range of business issues and refer clients to other sources of business support. Also conducts regular workshops covering a wide range of topics relevant to small business.

They operate across six regions of Tasmania and provide a mobile service to regional areas.