I got a check refunding my security deposit today from McKey and Poague. The downside is that this took over a month, and I had to call to remind them to process the paperwork. The upside is that they did refund my full security deposit—no deductions, no punitive actions.

Final Verdict: McKey and Poague gets 7 out of 10 stars from me in terms of how they responded to this situation. That being said, I will never rent with them again.