Proactive release

Informal release

You can make a request to access more specialised documents, such as personal information needed by the individual concerned. There is no application/processing charge, but some photocopying fees may apply.

Note: Due to copyright laws, some documents such as architectural plans cannot be photocopied

Formal release

Used as a last resort, you can apply for formal access for information not available in any other way. To apply, lodge the Formal Access to Council Information form, together with a $30 application fee, with Customer Service. There is also a $30 per hour processing charge.

Applicants seeking to access their own personal information receive up to 20 hours processing without additional charge.

Be specific regarding the information you want to access to ensure the correct documents are identified.