Overall:
zZounds keeps sending me an email to review the Tobias Toby Bass Pack. My review is on a bad experience. Not with zZounds, but just the product. The first bass its self was really nice out of the box. I got it more into the light and seen a lot of scuff marks. The pods, (volume and tone controls) were loose and when I plugged the bass into the amp it didn't work. zZounds were very understanding and I got a replacement right away. The second Bass pack, what I think is FedEx dropped it and they cracked the head stock. This was a Christmas gift from my wife and child so I wasn't too happy that I had to return another one. But, zZounds was there for me to take care of this as fast as they can. So my review is mostly a bad experience. Other than that, I really liked the Tobias Bass Pack and if zZounds had stock, I would of ordered another. The amp was nice. I plugged in the second bass and it worked great, other then the crack in the head stock. Nice to have a practice bass that comes with a 10 inch speaker in the amp. I had a little bit of a taste of what the Tobias can do and I liked it, but zZounds was out of stock and it was going to be a while before they got new ones in so I ordered another brand as the Tobias replacement. So I have to say, my experience with zZounds was great. Even with having to send back the Tobias Bass Pack I still give it 5 stars for what I seen and heard about it and how it played and sounded, at least from the second one I had. My Manufacture Support is 5 stars because of the support I received from zZounds. The Wow Factor is low because I really didn't get to test it out, but from what I did play it was good. Thanks zZounds for all your help.

A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.

A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 844-zZounds (844-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

3. Nobody Beats zZounds‘ Fast & Free Shipping

At zZounds, we know you want your gear fast, and shipped to you free of charge. That‘s why we have absolutely free ground shipping on every single order shipped within the continental United States. This includes heavy and oversized items. No minimum purchase required. No exclusions. We also ship over 90% of our orders with FREE 2-day shipping. We pull it all off with our strategically placed, coast-to-coast warehouses.

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 844-zZounds (844-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.