The Upsell Podcast

Lifestyle entrepreneurs Genevieve Gauvin and Nick Pineault of The Great Anomaly blog and podcast share their pros and cons of outsourcing and humanizing their customer service with their clients, all while travelling the world. Word of the Week: Outsourcing In the show, Russel, Gen and Nick discuss: their tactic for adding their personal, human tone…

Social Media Instructor and Consultant, Rebecca Coleman, sits down with host Russel Lolacher to talk about why you should be on social media as a customer service channel.
Word of the Week: SOCIAL (seemed obvious)
In the show, Russel and Rebecca discuss:
actionable tips to get you started on social
the dangers of not being on social … Show Notes

It's episode eight of The Upsell Podcast. Another solo episode as I dig into a few things that are on my mind or have happened to me recently.
Segment #1 – Top of Mind “Let's Flip Customer Service”
The term customer service is losing it's effect. It's a department. It's something company's play lip service to. What if we moved the words … Show Notes

In episode seven of the The Upsell Podcast, host Russel Lolacher talks to customer and employee experience expert Michel Falcon, founder of the Experience Academy.
Word of the Week: EXAMPLE (as in "leading by...")
In the show, Russel and Michel discuss:
why companies aren't providing better customer and employee engagement with so many … Show Notes

Welcome to the fifth episode of The Upsell Podcast. First, thank you for the great feedback and support you've shared since I launched. It's amazing the people who come from every direction, seeing you put out something they feel a connection to and showing their care and attention. I'm only a few episodes in and with your conversations, ratings, … Show Notes