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I got bored having played Chapter one through a thousand times, so after getting to Level Two I noclipped down to the Level Zero East Wing, specifically the area where we first meet the security team after the infection starts. I assume that's the model used for Jake in the cutscene. Also, in the prologue, if you stack up some crates to get over one of the shipping crates that looks like the one you open up somewhere around here, you'll find an old friend.
Who I may or may not have beaten to death. Fun fact, that stops Frank from talking for a while,

Man, I spent like my whole saturday collecting all 52 cards so I could hear the Hermit song again, just to get to the Hermit's lair and... Well nothing. His door shuts and no song plays, as if I didn't just find fifty two bloody cards for the bastard.
Apologies for any formatting errors, the stylesheet is broken for me today.

http://www.moddb.com/mods/underhell/news/3-years-and-counting
Definitely have a read. Unfortunately no new chapter this year, but it's still being worked on, so take comfort in that.
We must remember that Chapter 2 is the biggest chapter. I can see why it's taken 3 years so far, and most likely a few more before we see the city.
It's worth the wait.

Shit I completely forgot the prologue was a thing... I think he's talking about the mall, given that he said hostage instead of survivor, but I've never encountered this bug.
I mean you could try signaling the hostage to the exit. They sometimes refuse to exit unless you signal them to.

Ooh! I think I know what you mean! Either nobody moved the bookshelf in front of the door, or Terry will move the bookshelf but not open the door. Or the bookshelf simply isn't there but the door won't open.
Just go back and forth through that loading area a couple times and it should work. Happens to me EVERY playthrough.

Okay so my reply is a little late, but I ended up doing the barricade method.
With explosives.
You can find three explosive canisters in the hallway to the west (If memory serves me correctly, I'm just going off what I remember on the map) of the vent room. So left, if you're facing the wall with the map on it.
You can find a couple more taller canisters near the kitchen. I just grabbed the three smaller ones and barricaded the vent with them. Naturally, Todd went to push through the barricade, but the vent broke open first. Shot the barricade, it blew up, and the infected closest to the vent (the one that drags him in) was killed.
As for the door, I realized it happens when I'm the last or first one in. So I just run in after Matthew and wait for Todd, Eric, and the other dickhead to run in after me. Then the door closes fine.

I was doing an "all cards" playthrough the other day, which I didn't get all the cards for by the way. I was missing the ace of diamonds, ace of clubs, nine of diamonds and nine of clubs.
On this playthrough I noticed something on the PDA that you see in Matthew's contact's office. Matthew says that is his real name, but he never confirms that Porter is his last name.
I just thought the PDA was a cryptic "this cheesy book is important" type deal. I didn't realize it was a code with Matthew's name.

I have tried both. He pushes the barricade out of the way and you can't get into the room to kill the infected at any point. The only way in I've found is the vent, which only they can break. The door is always locked and kicking does nothing.

As for the door, I managed to fix it by just being the last one to run in. For some reason, if I run in before anyone else, the door doesn't close.
As for the vent, I didn't have a grenade, so Todd died. He merges through me to stand near the vent like an asshole.