IT professionals spend far more time on the job responding to help-desk and troubleshooting needs, going to meetings and tending to administrative tasks than they do on creative and design projects, according to a recent survey from Kensington. The resulting report, "Voice of IT Report: IT Professionals 2016," indicates that, even in this age of innovation, organizations have not empowered their tech employees to take on strategic, growth-fueling challenges. Most IT staffers, in fact, describe themselves as performing roles that are hardly on the cutting edge of digital advancement. "IT professionals' perception of their role appears to be primarily that of problem solver, not business enabler," according to the report. "It is striking how many respondents described themselves as firefighters, diplomats and teachers—sorting problems, training users and resolving issues—rather than [working on] how IT can be harnessed to deliver real-world commercial advantage." The survey covers a broad range of additional technology topics, including cyber-security risk sources, employee productivity boosters, and cloud and BYOD adoption, and we've included some of those findings here. More than 250 global IT professionals took part in the research.