Last I heard they shut down the ability to update listings. I know Yext pushes data to their database, and I believe Moz local has a similar partnership. Outside of that... not sure what else we can do. I think they went the partnership route to try and bring in revenue to the business.

Yep, I have complained to them about a handful of things over the past few years. In my experience (YMMV) it takes them a couple of days or weeks to reply, and then their response is, "these things take time, give us more time".

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Yep, I have complained to them about a handful of things over the past few years. In my experience (YMMV) it takes them a couple of days or weeks to reply, and then their response is, "these things take time, give us more time".

Ok - sorry to hear that. My experience with them so far has been very good. They've been responsive to questions and I've found that they've been able to make solid progress on all our citations within 60 days (one exception is Superpages which I'll be writing about very shortly).

The Big 4 aggregators don't accept changes from anybody blindly. They get data from so many different places they need to figure out what info is most authentic, which is why it does take 30-60 days. I do think Moz has a pretty high authority with those folks, but there are others with strong authority too. This is the craziness that's been created in the Citation world...