HMRC Agent Maintainer Error

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We are a new practice and have finally received our SA & CT agent codes from the Agent Maintainer. We have successfully enrolled online for CT but not for Self Assessment (arrghhhhh!). We contacted HMRC and after being passed around a number of people, we were told that we have been given the wrong SA agent code! We are waiting for a call back from HMRC but were told it could be up to 15 working days!!!!!!! Has anyone else had this problem - or is it just us?