Témoignages des clients récents de Goldstream Market

Sahir M.
le 9/14/2019

Évaluation :

My first and definitely the last visit at this location. The guy had no clue what he was doing, I did my check in before I left my home, and he couldn't find it. He came after 20 minutes to connect the trailer to my SUV, couldn't connect it, and asked me to connect myself. On my way back, nobody was there except an older woman who knew nothing about Uhaul. I have to disconnect it myself again. This location doesn't deserve to be a franchisee. Poor and ugly service

Rob S.
le 9/14/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Noah S.
le 9/12/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Zhibin Y.
le 9/12/2019

Évaluation :

The staff is very helpful. The trailer is so clean and in a good condition.

steven w.
le 9/10/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel W.
le 9/8/2019

Évaluation :

You cancelled my reservation even though I'd been speaking with a person at the pickup location a couple of days before and had uploaded images of my ID the day before. WTF????? It was straightened out but this never should have happened in the first place. Very poor.

George C.
le 9/7/2019

Évaluation :

The person my family and I dealt with when we went to pick up the truck was VERY rude and incompetent. We said we didn't want to buy the insurance for the rental and he couldn't figure out how to remove the charge from the computer so he told us, either we pay for the insurance or we can't have the rental.... Then when we returned the rental he tried to tell us that we didn't put enough gas in before we dropped it off but we triple checked with him how much gas we were supposed to put in before we returned the truck and put extra gas in just to be safe. We then spent 20 minutes arguing with him over that. The entire experience was a nightmare and I won't be using uhaul ever again. I will go out of my way to tell others not to use your services.

Dustin B.
le 9/6/2019

Évaluation :

Well to start, you should give your costumers the truck they reserved. I reserved a 10 foot truck to move off island, but the store owner refused to give me the 10 foot as its one that rents out the most. Even with 3 in the lot and only one reserved. When asking if I can have the truck I reserved. He gave me a 15 foot truck that costed me an exta 90$ for the BC ferrie plus the extra gas fee's. Dont have that as an option if you will just refuse to give it to the costumer when they show up.

Jinchuan T.
le 9/6/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Dalmas O.
le 9/5/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Gary B.
le 9/4/2019

Évaluation :

All good.
Mike was great to work with.
Gary

erin m.
le 9/3/2019

Évaluation :

Staff was accommodating and expressed concern over my experience in Prince George. Although they were unable to assist, they took the time to listen and did everything they could to help.

Glenn Y.
le 9/3/2019

Évaluation :

competent and friendly attendant - thank you !

Callum E.
le 9/1/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Shelley K.
le 9/1/2019

Évaluation :

Same as above U-Haul sucks

Sonny L.
le 8/31/2019

Évaluation :

Le client n'a pas laissé de commentaire.

William J.
le 8/31/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Robert G.
le 8/31/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Kurtis P.
le 8/30/2019

Évaluation :

I phoned in, he met me out front right away. I let him know about the fuel dispute and i think he understood what was going on.

Mary P.
le 8/28/2019

Évaluation :

Some of the paper work was not filled out properly but the drop off place was good and accepted it. I did not have a signed copy of the contract, the copy he gave me was unsigned by him or me.
He did go out of his way to make sure the lights all worked which was great.

David C.
le 8/27/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Brendan B.
le 8/25/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Monte M.
le 8/24/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Michael I.
le 8/24/2019

Évaluation :

not much staff was helpful & accommodating even when i had to extend two days

Cordell P.
le 8/21/2019

Évaluation :

Le client n'a pas laissé de commentaire.

JAN M.
le 8/20/2019

Évaluation :

I felt the tow dolly was in worse condition than stated but I purchased insurance anyway. The entire fender was gone by the time I got to my destination.

Shauna F.
le 8/19/2019

Évaluation :

On time organized and it worked out great!

William A.
le 8/14/2019

Évaluation :

Everything was great at this location

ADA B.
le 8/6/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Scott M.
le 8/6/2019

Évaluation :

Exceptional customer service - the young man when out of his way to help full

Pamela S.
le 8/5/2019

Évaluation :

I was given this location as drop off at time of booking by uhaul
I needed to return the truck 2 days early so I called in the morning to let the place know. They said to come after 6 pm that day.
The drop off location was 40 mins from my house (although there are two uhaul locations within 5 mins of my house, this is where uhaul said I had to take the 26 ft unit)
I arrived at 630 pm and he tried to say he wouldn’t take the truck, then took an hour to look in the back and sign the paper work. He kept trying to refuse. I was clear that I had phoned ahead and he should have told me that over the phone. I arrived when HE told me to.
When I signed the truck over two days early I received NO money back on my $1500 rental. Not even for the 2 dollies and 1 furniture roller.
Also rented 24 blankets. I had rented a 26ft box to drive from AB to BC.
Have great experiences with uhaul airdrie but have been really disappointed with various sevices here in Vic. If facilities don’t have room for these vehicles then they shouldn’t be listed as the mandatory drop location. Especially when I had to drive to a different city to drop the truck.