Boss Portal - fault management

bAlarm automatically associates alarms, as they are processed in real time, with equipment, network, circuits and customers and presents this information along with the alarm to the user for acknowledgement. This significantly reduces the time to determine the customers impacted (if any) and how they are affected, as well as the severity of the impact.

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Other products and services from Boss Portal

This is why Boss Portal has engineered its solution framework and products from the ground up with ‘integration’ at its core, in order to avoid problems with isolated pockets of information that plague conventional solutions where disparate systems are used.
With integration comes context and with context data can be enriched into business critical information that in the right hands provides the knowledge to act quickly.

With this information combined into context around the most important asset on your network, your customer, the insights we can reveal on unplanned events as they occur becomes far more powerful in facilitating improved customer management.
The first is to transform data from your various network serving element management systems and network management systems into timely and accurate information about your network and services.

By combining data into information on your corporate customers, and ensuring your front line business teams always have that information available at the right time, the insights provided by bYond can give your business with that all important edge in your endevours to attain and retain key corporate subscribers and accounts.

With an integrated system from Boss Portal, where the majority of your service operation functions can work as one under a single solution, information on your network can be enriched with other information applicable to the task such as unplanned and planned network events and even customer impact.