We Share love and add value in order to realize the dreams and hopes of our society

SustainabilityStakeholder values

We aim for the world where customers, suppliers and employees of LG U+ are all happy

Under the growing social responsibilities required to the companies and the growing instabilities of the external environment, LG Uplus believes the importance of stakeholder communication. LG Uplus is thereby doing its best to constantly communicate with key stakeholders divided into shareholders, customers, employees, suppliers, local communities and the government.LG Uplus exerts itself to provide the suitable information based on the feedbacks from the stakeholders.

Stakeholder communication channels

Stakeholder communication channels

Stakeholder

Major communication channel

Shareholders & Investors

We distribute financial earnings to shareholders and investors, create stable profits and endeavor to become a successful long-term partner.

We create healthy labor-management relationship and energetic working environment, make constant efforts to share vision and performance with the employees. We also provide satisfactory welfare system, performance-based remuneration to maximize employee satisfaction.

We make transactions under fair contract terms and share performance with partner firms. We also strive for mutual growth through R&D cooperation.

Meeting with CEO and executives, mutual growth board, education programs and business support activities, Cyber-shinmungo, newsletter

Communities

We contribute to solving local community issues through diverse social contribution activities that reflect business characteristics. We also help the disadvantaged and strive to make heartwarming community culture.

Employees

We create healthy labor-management relationship and energetic working environment, make constant efforts to share vision and performance with the employees. We also provide satisfactory welfare system, performance-based remuneration to maximize employee satisfaction.

Suppliers

We make transactions under fair contract terms and share performance with partner firms. We also strive for mutual growth through R&D cooperation.

Major communication channel

Meeting with CEO and executives, mutual growth board, education programs and business support activities, Cybershinmungo, newsletter

Communities

We contribute to solving local community issues through diverse social contribution activities that reflect business characteristics. We also help the disadvantaged and strive to make heartwarming community culture.

Mutual Growth

Enhancing mutual growth with and sustainability of partnering companies

The sustainability of partnering companies is key to enhancing overall competitiveness and accomplishing qualitative progress. LG Uplus has established a comprehensive system and procedures to support its partnering companies. The entire company exerts itself to establish a business ecosystem in which the strengthened capabilities of the partners exist in a virtuous cycle with LG Uplus’ to achieve competitiveness in service and cost.

Fair trade cycle

LG Uplus endeavors to create the virtuous cycle of LG Uplus developing the capabilities of the partner companies and partner companies raising the competitiveness of LG Uplus in return. LG Uplus also established an electronic purchasing system to prevent unfair transactions and always practices 5 principles for transparent transaction.

Action plan for the sustainability of partner companies

LG Uplus is committed to closely cooperating and accomplishing mutual growth with the partner companies. Therefore, LG Uplus is providing various programs to the partner companies. Firstly, we offer various support measures in finance, technology, education and purchase sectors. LG Uplus strives to grow together with the partner companies by supporting the partner companies’ CSR internalization in a long-term basis and by providing resources to help them secure their own growth engine.

Support program for the growth and development of partner companies

Monetary support

Mutual growth fund

Conditions of payment

Network of loan

Technical support

Free transfer of patents

Document verification service for trade secrets

Joint technology development

Operation of LTE Innovation Center

Education support

NW job training

Cyber academy

Purchasing support

Warranty insurance exemption

Supporting the purchase of domestic equipment

Mid-and-long-term support program

CSR support

Green consulting

Joint social contribution activities

Multual growth support system

Growth support

Profit sharing

Quality certification

Management consulting and Management seminar

Enhancing Customer Satisfaction

Efforts to touch the heart of customers beyond mere satisfaction

LG Uplus has set ’ reating true earnings by establishing and running a top-class customer center’ ’ ustomer first management’ and ’ chieving top-class operation efficiency through continuous improvement practices’ as a mission for customer value creation. We are constantly trying our best to go beyond satisfying our customers and move their hearts with our services.

No.1 Communication Channel for Customers

We shall impress the customers through operating No.1 customer service center. We will create meaningful profits through thoroughly analyzing customer satisfaction factors and dissatisfaction factors and through reducing unnecessary expenses.

Increasing Membership Benefits

In October 1st, 2015, LG Uplus launched ’ embership for myself’ to increase the convenience of customers. The new changes in the membership have added diverse new service benefits to customers while keeping the previous ones. Moreover, customers can choose categories of their interest such as movie, food and transportation and enjoy differentiated services of their choice.

Customer Product Experience Programs

LG Uplus runs customer product experience programs for employees and its own customers to develop customer-friendly services and to improve the quality of services. Following the 2014 customer product experience programs in which 740 people have experienced 244 assignments of 17 services, 946 people have experienced 325 assignments of 15 services in 2015, contributing to improvement in services.