According to ITIL Change should be a control for all the CI's defined in CMDB. We are creating a process to update CMDB from Change Management process once the post-certification completed. Looks like no good industry tools are available to do a systematic update to CMDB once Post-Certification process completed in Change. Is anyone has accomplished this using their existing product?

I was in discussions with Axios about assyt's ability as late as the start of 2007. At that point it did not have an automatic update facility, but it was being planned in a future release. Check with Axios on this one. I suspect that they cannot do this at this point. Assyst does do most of things we wanted with regard to Change & Config, but an automatic update between the two was not one of them_________________Regards

Can't work out whether you have a cmdb/service management tool already or looking for a new one. If the latter...

Having been through the selection process myself it's worth pointing out that there are a decent amount of products out there that will potentially fulfill your requirements.

If you haven't already then I'd strongly advise you to check Gartner's 'Magic Quadrangles' to get a fix on the front runners. Once you've got a short list the best thing to do is get them to come in and demonstrate the functionality. If they can't do it there and then, negotiate some kind of precontractual 'proof of concept testing' until you know for sure.