Organizational Excellence Framework Workshop

Attend this one-day workshop to learn about the principles and best management practices of high performing organizations, to become familiar with the research and Organizational Excellence Framework publication, to self-assess your organization with the automated assessment and reporting tool, and to receive a detailed improvement plan with implementation guidelines to address gaps.

This flagship workshop is valuable for professional development and is a prerequisite for the ROES and COES designation.

Interactive online workshops for 2019 on March 6, July 3 and November 6 from 9 am to 5 pm Pacific Time in Canada. Up to 25 participants gather online to learn, share, apply and discuss WORKSHOP FORM

E-learning self-paced workshop available online throughout the year at any time that is convenient for the participant. This workshop is available at two price points and includes additional resources such as: transcript, notebook, crossword puzzle, glossary of terms and research studies www.oes-learning.ca

In-person workshop that is delivered on-site at a convenient location for participants. Up to 25 participants gather to learn, share, apply and discuss. Subject to breakeven pricing, please contact us to make arrangements

Flevy Executive Learning Program - Organizational Excellence Defined

Dawn Ringrose is working collaboratively with Flevy to offer a program for 'leaders of tomorrow' - those on track to the C-suite in the next 1-5 years that wish to accelerate their career growth to become successful business executives. The program is comprised of 3 core modules: (1) Research on global excellence models, (2) Organizational Excellence Framework turnkey toolkit, (3) Self-assessment and benchmarking. After the program, participants are invited to participate in a live question and answer session. Additional information and registration details are available here https://flevy.com/program/organizational-excellence

Testimonial - “This was a great introduction to the field of Organisational Excellence - packed with high quality content and global benchmarking insights - delivered by a leader in the field. Highly recommended for anyone serious about helping organisations go to the next level.” - Grant Symons, Consultant, New Zealand

OE for Caribbean

Organizational Excellence for the Caribbean is a forum dedicated to enabling the pursuit of organizational excellence in the region. Working together with the research team at Organizational Excellence Specialists, the forum is focused on contributing to the ‘first global assessment on the current state of organizational excellence’ launched by the Organizational Excellence Technical Committee QMD ASQ, being voluntarily conducted by Organizational Excellence Specialists and supported by the Global Benchmarking Network, ISO Technical Committee 176 and the International Academy for Quality.

Working collaboratively with Organizational Excellence Specialists and establishing a Global OE Index by organization size, industry sector and country (region) will provide the foundation for future work - building on strengths, addressing opportunities for improvement, connecting professionals worldwide, developing and enabling local professionals to guide organizations from current state to desired future state.

OE for Africa

Organizational Excellence for Africa is a forum dedicated to enabling the pursuit of organizational excellence in the region. Working together with the research team at Organizational Excellence Specialists, the forum is focused on contributing to the ‘first global assessment on the current state of organizational excellence’ launched by the Organizational Excellence Technical Committee QMD ASQ, being voluntarily conducted by Organizational Excellence Specialists and supported by the Global Benchmarking Network, ISO Technical Committee 176 and the International Academy for Quality.

Working collaboratively with Organizational Excellence Specialists and establishing a Global OE Index by organization size, industry sector and country (region) will provide the foundation for future work - building on strengths, addressing opportunities for improvement, connecting professionals worldwide, developing and enabling local professionals to guide organizations from current state to desired future state.

Global Encyclopedia of Public Administration, Public Policy and Governance

September 2016: The Global Encyclopedia of Public Administration, Public Policy and Governance (Springer International Publishing Switzerland) was recently published by Editor in Chief, Ali Farazmand. Dawn Ringrose was invited and honored to author the Chapter on 'Organizational Excellence' doi:10.1007/978-3-319-31816-5_16-1. The Chapter covers key research findings, benefits of using an excellence model, contents of an excellence model and implementation guidelines. It concludes with the challenge that remains - increasing awareness with the working population about excellence models so that organizations can improve performance and thereby contribute to the local economy, trade and resident quality of life.

Organizational Excellence Technical Committee

March 31, 2015: What is the current state of organizational excellence around the world? The OETC Committee aims to answer this question with the 'first global assessment on the current state of organizational excellence'. The research has been endorsed by the Global Benchmarking Network and ISO Technical Committee 176 and will be voluntarily conducted by OES using the Organizational Excellence Framework that integrates leading excellence models and the accompanying automated assessment and reporting tool. Aggregate results will be shared by organization size, industry sector and country on the open OETC LinkedIn site https://www.linkedin.com/groups/4369749 . Please participate in the research and have up to two representatives from your organization complete the teaser or full assessment at one of the following links:

ASQ Conference

May 21, 2019: Fort Worth, Texas - ASQ International. At the World Conference on Quality & Improvement, Dawn Ringrose shared the final results of the first global assessment on the current state of organizational excellence and engaged delegates in a discussion about how the quality profession can leverage the results.

April 30, 2018: Seattle, Washington - ASQ International. At the World Conference on Quality & Improvement, Dawn Ringrose shared the interim results of the first global assessment on the current state of organizational excellence and engaged delegates in a discussion about how the quality profession can leverage the results.

September 25 - 26, 2017: Ottawa, Ontario - ASQ Canada. At this inaugural nation-wide conference, Dawn Ringrose shared the interim results of the first global assessment on the current state of organizational excellence and provided a special snapshot of Canada.

April 26, 2017: Vancouver, British Columbia - ASQ Vancouver (Section 408). Dawn Ringrose shared the interim results of the first global assessment on the current state of organizational excellence.

May 28, 2015: Vancouver, British Columbia, Canada - ASQ Vancouver (Section 408) hosted a conference on the theme of Creating Value Through Quality. Dawn Ringrose presented on The Future Consultancy and provided an overview of a comprehensive toolkit for consultants.

May 29, 2014: Vancouver, British Columbia, Canada - At this conference, ASQ Vancouver (Section 408) celebrated 25 years of empowering quality professionals throughout British Columbia, Canada. Dawn Ringrose presented on the Organizational Excellence Framework, A Guide for Practitioners.

Global Benchmarking Network

December 10-12, 2018: The Global Benchmarking Conference and Awards was held in Abu Dhabi, UAE. Dubbed the 'Global Organizational Excellence Congress', the theme and presentations provided a 'roadmap for excellence in organizational performance and nation building'. It was a must attend event hosted by the Abu Dhabi International Centre for Organisational Excellence and the Abu Dhabi Chamber of Commerce & Industry and supported by a number of partners and award programs including: 24th Asia Pacific Quality Organisation International Conference, ACE Team Awards Competition and 18th Global Performance Excellence Award; Global Benchmarking Network, 12th International Benchmarking Conference and 6th Global Benchmarking Awards; Centre for Organizational Excellence Research, 6th International Best Practice Competition and 2nd Organisation-wide Innovation Award; Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference.

October 23 & 24, 2017: In collaboration with the Philippine Society for Quality and the Asia Pacific Quality Conference, the Global Benchmarking Conference and Awards were held in Manila, Philippines. The theme of the awards was 'innovation of benchmarking management theories and guiding of enterprise best practice' and the theme of the conference was 'quality transformation in the digital world'.

December 8, 2016: The Global Benchmarking Conference and Awards were held in Nanjing, Jiangsu, China. The awards celebrate organizations that have integrated benchmarking into their strategy and processes in order to continuously learn and innovate. Presentations were made by Dr. Robert Camp (United States), Dr. Holger Kohl (Germany), Dr. Robin Mann (New Zealand), Jan-Patrick Cap (Germany), Dawn Ringrose (Canada) and Mark Modena (England). Dawn Ringrose spoke about the 'first global assessment on the current state of organizational excellence'.

March 10, 2016: The GBN launched the Benchmarkindex Sustainability Tool. The tool compares business performance with a chosen sample of companies. The results are presented graphically and cover the economic, ecological and social sustainability perspectives of the business to provide a view of the triple bottom line. Canadian businesses wishing to take a workshop or use the tool are invited to contact us.

December 15-17, 2015: In collaboration with the Dubai Quality Group, the Global Benchmarking Network hosted the International Benchmarking Awards in Dubai, UAE . Presentations were made by Dawn Ringrose (Canada), Bruce Searles (Australia), Terry Pilcher (England), Dr. Robin Mann (New Zealand). Dawn Ringrose spoke about the 'first global assessment on the current state of organizational excellence'.

September 28-October 2, 2015: A study mission for the public and non-profit sector was hosted by several members and held in Europe for organizations interested in using the Common Assessment Framework.

October 30-31, 2013: Singapore - Hosted by Singapore Quality Award Governing Council and SPRING Singapore, the conference theme focused on Breakthrough to Excellence - Smarter, Leaner and Stronger. Dawn Ringrose served as a Judge for the Global Benchmarking Awards.

December 5-7, 2012: Auckland, New Zealand - Hosted by the Centre for Organizational Excellence Research, New Zealand Business Excellence Foundation, and New Zealand Organization for Quality and including the Global Benchmarking Awards, this conference focused on the theme of Driving Excellence, Innovation, Productivity, and Export Growth. Dawn Ringrose presented on the Organizational Excellence Framework publication.

Business Performance Improvement Resource

April 25 & 26, 2017: Mumbai, India - The International Best Practice Competition was held in collaboration with the BestPrax Club. Prime supporters of the competition were the Global Benchmarking Network, Asian Pacific Quality Organisation and the Abu Dhabi Chamber of Commerce.

November 25-26, 2015: Manilla, Philippines - The 4th International Best Practice Competition was held in collaboration with the Development Academy of the Philippines and sponsored by the Abu Dhabi Chamber of Commerce.

November 25, 2014: Abu Dhabi, United Arab Emirates - The International Best Practice Competition was held in collaboration with the Abu Dhabi Chamber of Commerce, United Arab Emirates. Organizations shared their best operational and managerial practices, processes, systems, and initiatives and learned from the experience of others.

International Academy for Quality

October 13, 2017: Bled, Slovenia. The second IAQ Quality Forum was held at the Hotel Golf. The theme of the conference was the "Future Impact of Quality". Paul Harding, Executive Director of the South African Quality Institute and Executive Member of the Organizational Excellence Technical Committee, presented an interim report on the ‘First Global assessment on the Current State of Organizational Excellence’. The IAQ is recognized as a contributor to this research project.

New Zealand Business Excellence Foundation

March 19-20, 2019: Auckland, New Zealand. The New Zealand Business Excellence Foundation and the New Zealand Organization for Quality hosted a Performance Excellence Conference. The theme focused on celebrating an integrated approach to organizational performance. Dawn Ringrose was pleased to make two presentations, 'Organizational Excellence - A Formula For Success' and the 'First Global Assessment on the Current State of Organizational Excellence' and participate in two panel discussions.

Industrial Engineering and Operations Management

September 27-29, 2018: Washington DC, United States. The 3rd North American Conference on Industrial Engineering and Operations Management (IEOM) was held at the University of the District of Colombia. Andre Carvalho (OES Core Research Team Member) shared the interim results of the 'First Global Assessment on the Current State of Organizational Excellence.

International Conference on Quantum Engineering and Materials

July 11-13, 2018: Barcelona, Spain. The 3rd International Conference on Quantum Engineering and Materials shared the latest insights of academic and industrial research on Quality Engineering and Quality Management. Pedro Domingues and Dalilis Escobar (OES Support Research Team Member) presented an interim report on the ‘First Global Assessment on the Current State of Organizational Excellence’.

International Conference on Quality, Reliability Engineering, Infocom Technology and Business Operations

December 27-29, 2018: Delhi, India. The 9th International Conference on Quality, Reliability, Infocom Technology and Business Operations (ICQRIT’2018) will be held at the Conference Centre, University of Delhi. Sanjiv Narula (OES Core Research Team Member) will present an interim report on the 'First Global Assessment on the Current State of Organizational Excellence'.

February 8-10, 2017: Noida, Uttar Pradesh province, India. Joint International Conference on Interdisciplinary Research and International Conference on Quality, Reliability Engineering (JIRISQIRIT) was jointly organized by Amity Centre for Interdisciplinary Research and Society for Reliability Engineering, Quality and Operations Management (India) and Lulea University of Technology (Sweden). The conference was hosted by Amity University. Mohammad Hossein Zavvar Sabegh attended the conference and presented several papers, including an interim report on the ‘First Global assessment on the Current State of Organizational Excellence’.

United Arab Emirates, Excellence Programs

October 2018: Dubai, UAE. At the Sheikh Khalifa Government Excellence Program, Kevin Schwenker and Eric Anderson worked as assessors with various government ministries to conduct assessments and provide feedback reports on the current state of organizational excellence.

October 2017: Abu Dhabi, UAE. At the Abu Dhabi Excellence Program, Kevin Schwenker, Tracey Polowich and Dawn Ringrose worked as assessors with various government ministries to conduct assessments and provide feedback reports on the current state of organizational excellence.

February 2017: Dubai, UAE. At the Dubai Government Excellence Program, Kevin Schwenker and Dawn Ringrose worked as assessors with various government ministries to conduct assessments and provide feedback reports on the current state of organizational excellence.

October 2016: Dubai, UAE. At the Sheikh Khalifa Government Excellence Program, Kevin Schwenker worked as an assessor with a government ministry to conduct an assessment and provide a feedback report on the current state of organizational excellence.

Iran Benchmarking Conference

February 5-6, 2018: The Iran Benchmarking Network hosted the 2nd annual International Conference on Benchmarking in Tehran, Iran. Dawn Ringrose provided a presentation entitled 'Best Practice Sharing from Canada'. The presentation shared an overview of how the professionals at Organizational Excellence Specialists work with organizations to implement best management practices and to benchmark with others. A recorded version of the presentation is available at https://youtu.be/ndllo_8COYg

Max Excellence Day

May 22, 2014: The first excellence celebration for the MAX India Group was held at the Hotel Taj Palace in New Delhi, India. Awards were presented in three categories: Individual, Team, and Group & Business Level. Judges included Paul Harding (South Africa), Jorge Roman (Chile), and Dawn Ringrose (Canada).

Canadian Quality Congress

2013: This conference was hosted by the Canadian Society for Quality and held in Calgary, Alberta. Dawn Ringrose (Canada) co-presented with Jerry Blenman (Caribbean) on the topic of Organizational Excellence in developing countries.

2012: This conference was held in Ottawa, Ontario. Dawn Ringrose presented on the Organizational Excellence Framework.

International Human Resource Management Conference

June 22, 2016: Victoria, British Columbia, Canada - The 14th annual International Human Resource Management Conference was hosted by Royal Roads University June 21-23, 2016. Dawn Ringrose presented on the biggest issues facing HR professionals and CEOs today and discussed how an excellence model can address these issues and create resilient high-performing organizations that are 'employers of choice'.

Certified Management Consultants

March 7, 2018: The CMC-BC Lower Mainland hosted a presentation by Dawn Ringrose entitled 'Pathway to Achieving Organizational Effectiveness'. In this presentation, she provided: a summary of the research that has validated the positive relationship between implementing an excellence model and improving organizational performance, the parallel between the CMC BOK and excellence models, a high level overview of the OEF and consulting toolkit and a description of how the toolkit can help cultivate work for consultants, be customized for clients and help validate the value of consulting services to clients. This presentation was recorded and is available at https://youtu.be/9Epl_tI04B8

April 2, 2015: The CMC-British Columbia (Canada) online 'Take 60' Program featured a presentation by Dawn Ringrose that provided an overview of the OEF publication, consulting toolkit, and automated assessment and reporting system.

October 1-3, 2014: Port of Spain, Trinidad & Tobago - The conference was hosted by the Caribbean Institute for Certified Management Consultants and the theme was Consultants As Knowledge Brokers: Creating Value For Clients. Dawn Ringrose presented on the Future of Organizational Excellence.

2012: Montego Bay, Jamaica - This Management Consulting Business Symposium was hosted by the Caribbean Export Development Agency in collaboration with Caribbean Institute of Certified Management Consultants. Dawn Ringrose presented at the conference and provided a workshop on the OEF for consultants.

2010: CMC-Alberta and CMC-British Columbia (Canada) - These conferences hosted by the provincial institutes included a presentation by Dawn Ringrose on the Organizational Excellence Framework authored the same year.

Canadian Association of Development Professionals

2013: At this annual conference in Ottawa, Ontario, Dawn Ringrose and Dan Corbett co-presented on Excellence in Canadian Development Cooperation.

Alberta Council of Technologies

November 30, 2015: Calgary, Alberta, Canada - the Alberta Council of Technologies hosted a conference on the theme 'Creativity & Convergence - creating the new Alberta'. Dawn Ringrose offered a workshop on 'The Entrepreneurial Ecosystem, Evaluating Its Effectiveness'.

March 24, 2015: Edmonton, Alberta, Canada - The Alberta Council of Technologies hosted a conference on the theme 'Creativity & Convergence - engineering innovation, blending arts and technology'. Dawn Ringrose and co-presenters from Sweden and New Zealand offered a workshop on 'Incubation and Innovation: Are We Delivering Returns? If You Can't Measure It You Can't Manage It !'