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General and Non-Holiday Delivery Information

Outside our local delivery area all floral orders will be directed to a professional florist who can best create and deliver your selection.

Orders received before 1:00 PM, of recipient's local time, can be delivered the SAME day.

Orders received after 1:00 PM, of recipient's local time, will be delivered the NEXT day.

Orders received after 1:00 PM on Saturday, of recipient's local time, will be delivered on Monday.

A customer in California must place their order by 10:00 AM Pacific time to ensure delivery to a recipient in New York.

A customer in New York needs to place their order by 4:00 PM Eastern time to ensure same-day delivery to a recipient in California.

General and Non-Holiday International Delivery

Flowers Online guarantees 100% satisfaction on every international order.
Delivery is guaranteed within 3 business days.

Our network of international florists will create and deliver the finest floral gifts. These arrangements may vary as a result of different minimums based on current monetary exchange rates, local availability, and unique seasonality of flowers.

Local Delivery Service

Matlack Florist Delivers to the Following Towns

West Chester PA 19380 19382 19383

Immaculata PA 19345

Frazer PA 19355

Malvern PA 19355

Paoli PA 19301

Berwyn PA 19312

Devon PA 19333

Strafford PA 19087

Wayne PA 19087

St. Davids PA 19087

Radnor PA 19087

Villanova PA 19085

Rosemont PA 19010

Bryn Mawr PA 19010

Chester Springs PA 19425

Downingtown PA 19335

Exton PA 19341

Parkesburg, PA 19365

Coatesville PA 19320

Glenmoore PA 19343

Lionville PA 19353

Chadds Ford PA 19317

Cheyney PA 19319

Concordville PA 19331

Chester Heights PA 19017

Glen Mills PA 19342

Kennett Square PA 19348

Lima PA 19063

Thornton PA 19373

Wawa PA 19063

Broomall PA 19008

Newtown Square PA 19073

Edgemont PA 19028

Media PA 19063

We also deliver to other areas based on our volume and availability.

Matlack Florist Delivers to the Following Hospitals & Nursing Homes:

Chester County Hospital

Paoli Memorial Hospital

Brandywine Hospital

Bryn Mawr Hospital

Bryn Mawr Rehab

Chester Crozier Hospital

Riddle Memorial Hospital

Barclay Friends

Bellingham

Dunwoody Village

Fair Acres

Freedom Village

Park Lane at Bellingham

Pembrooke

Pocopson Home

Riddle Village

Wellington

We also deliver to other Hospitals and Nursing homes in our delivery area.

Matlack Florist Delivers to the Following Funeral Homes:

Alleva Funeral Home

Cavanaugh Patterson Funeral Home

D’Anjollel Funeral Home, Broomall & Frazer

DeBaptiste Funeral Home

Dellavechia Reilly Smith & Boyd Funeral Home

Dill-Sweeney Funeral Home

Donohue Funeral Home: Westtown, Downingtown, Newtown Square, Wayne

Founds Funeral Home

Frank C Videon Funeral Home

Harris Mountain Funeral Home

James Terry Funeral Home

King Funeral Home

Kish Funeral Home

Kuzo & Grieco Funeral Home

Logan Funeral Home

Mauger Givnish Funeral Home

Minshall Shropshire Funeral Home

O’Leary’s Funeral Home

Pagano Funeral Home

Ralston Bredickas Funeral Home

Stretch Funeral Home

Wentz Funeral Home

White-Luttrell Funeral Home

We also deliver to other Funeral Homes in our delivery area.

Matlack Florist Delivers to the Following Churches:

Bible Baptist of West Chester

Calvary Lutheran

Chadds Ford Baptist

Church of the Savior

Covenant Presbyterian

First Presbyterian

Good Samaritan

Grove United Methodist

Paoli Baptist

St. Agnes

St. Francis in the Fields

St. Maximillian Kolbe

St Norbert’s

St Patrick’s

St. Peter & Paul

St. Phillip & James

St. Simon & Jude

West Chester United Methodist

We also deliver to other churches in our delivery area.

Matlack Florist Also Makes Frequent Deliveries to the Following Locations:

Aronomink Golf Club

Radley Run

Hershey’s Mill Golf Club

Penn Oaks Golf Club

Cephalon

Centocor

CTDI

Chester County Courthouse

Devereaux Kanner Center

QVC

SAP America

Synthes

VWR International

Bryn Mawr College

Cheyney University

Cabrini College

Eastern College

Delaware County Community College

Haverford College

Immaculata University

Rosemont College

Swarthmore College

West Chester University

Villanova University

Desmond Great Valley

Radnor Hotel

Sheraton Great Valley

Homewood Suites

Concordville Best Western

Wayne Hotel

West Chester Holiday Inn

Dilworthtown Inn

General Warren Inn

Simon Pearce

Gilmores

Limoncello

Sovano Bistro

Nector

Parker’s Prime

Pietro’s Prime

Alba

Teikoku

Gables

Brandywine Prime

Mendenhall Inn

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New Customer?

MY ACCOUNT:Register with us and receive special benefits such as our gift reminder service and address book. Take advantage of faster checkout, upcoming online order tracking, and the ability to maintain an optional House Account with direct billing. With our reminder service, you won't forget an important date again and you'll be able to store frequently used addresses for faster checkout! Track your orders and optionally apply your orders to your Matlack Florist House Account. Simply place your first order, using your credit card, and when you finish you'll be presented with the option to create your own secure "My Account" and enjoy all the benefits it provides!
Once your account is created, you will receive an email with your User Name and Password; you can now Log In. You will now see your name and options listed below it. Your profile is now active which will place appropriate information from your profile into your order. You must log in to activate your profile information for your orders. At any time you may update your profile and other options listed in "My Account." When you Log Out your profile information will not be used for your order.

EXISTING MATLACK FLORIST HOUSE ACCOUNTS:
If you have an existing Matlack Florist House account, and you wish to place orders on your account from our web site, you will need to create your own "My Account." Simply place your first order using your credit card; we must do this for security reasons. When you finish your order you'll be presented with the option to create your own secure "My Account." Enter the required password information and complete your order. Once your account is created, you will receive an email with your User Name and Password; you can now Log In. You will now see your name and options listed below it. Your profile is now active which will place appropriate information from your profile into your order. You must log in to activate your profile information for your orders. Enter your House ACCOUNT ID in the box provided and select the option(s) that allow you to place your orders on your Matlack Florist House Account. At any time you may update your profile and other options listed in "My Account." When you Log Out your profile information will not be used for your order.

NEW MATLACK FLORIST HOUSE ACCOUNT:
If you desire to open a House Account simply place your first order using your credit card; we must do this for security reasons. When you finish your order you'll be presented with the option to create your own secure "My Account." Enter the required password information and complete your order. Once your account is created, you will receive an email with your User Name and Password; you can now Log In. You will now see your name and options listed below it. Your profile is now active which will place appropriate information from your profile into your order. You must log in to activate your profile information for your orders. Select the House Account option which will allow you to place your orders on your upcoming new Matlack Florist House Account. After Updating your Profile you can finish your next order and the temporary ID called NEWACC will be placed as a House Account ID in your order. We will process your order and create your own unique House Account ID; after receiving your bill in the mail Log In and enter your new House Account ID in your Profile and then click to Update. Now when you come to our site, and Log In to activate your Profile, your new House Account ID will be displayed in your order. When you Log Out your profile information will not be used for your order.

How To Order

Seasonal and other featured collections are listed within the In Bloom section. We also have items grouped by product type, price, sentiment and occasion.. After choosing your gift you can customize your Enclosure Card message and add add balloons and stuffed animal or chocolates. We also provide a Special Instructions section where you give your florist important information. Here is where information such as the time of the viewing for a funeral service is placed or helpful delivery instructions. Also, you may want to "custom tailor" your order for coloration or style. Your comments such as "use pinks and mauves, for a new baby girl" helps your professional designer get close to the "look and feel" of your gift. Our methodology of ordering has given us the highest marks for customer satisfaction.

After completing these areas, you'll fill in Recipient Information, any payment information, and date of delivery. You can edit your Enclosure Card Message and Special Instructions here, also. You'll also be able to utilize all the benefits by creating your own 'my account'. You can now send your order! You will receive an email confirmation of your order.

Security

Matlack Florist is committed to protecting your information. All connections to our site are implemented under Secure Sockets Layer(SSL) encryption technology; these are the highest standards to date. Data at rest is also encrypted.

Privacy

Our policy is quite simple; all information we gather is never used outside of Matlack Florist. We do use "cookies" to identify that you are a previous customer and to provide helpful features to you. A "cookie" is a small file stored on your computer by a web site, which identifies you with a numeric ID and stores certain information about your activity on the site. Most browsers will automatically accept these cookies and allow you to disable the feature; however, do not disable this feature. You may experience difficulties and our site may not function properly for you.

By selecting the PayPal option, your Order Summary will display a link to PayPal.com. When you click the link you will leave the MatlackFlorist.com web site enter the Paypal.com web site to make payment. When finished, you be able to be return to Matlackflorist.com.

By selecting the Credit Card option, your Order Summary will display the last 4 digits of the Credit Card number stored in your Profile. At the Order Summary if you desire to use another credit card for this purchase, you may simply replace the other credit card information with the new credit card number and expiration date. Remember that the credit card that is stored in your profile is the one that will be displayed on your Order Summary. You may go to your Profile and change the credit card information at any time.

By selecting the House Account option, your Order Summary will simply display "House Account" and the box that will contain your Matlack Florist House Account ID. If you are a customer with an existing House Account, you have already received a billing statement from us; you'll need to enter your House Account ID which is on that statement. If you have already purchased with a credit card on this site, and you want to create a New House Account, simply check the "House Account" option. When you arrive at the Order Summary enter "NEWACC" in the box. Your account will be then be created when we process your order. You will then receive a billing statement; on the billing statement will be your House Account ID. For more information on the Matlack Florist House account click here.

Allow Alternative Payment Method?
Some customers want to be able to choose their payment method on each order, deciding whether "to get the Miles" with their credit card or have a bill sent to them. If you want to be able to choose your payment method "on the fly", update your user profile to allow "Alternative Payment." By default this option is turned off. Checking "YES" on this option will present BOTH the Credit Card and House Account options on your Order Summary Screen; you can then select which payment method you'd like for this transaction. If you only want to be presented with the one option, then "click" the "NO" button. On the Order Summary page you will then be presented with that one option you selected.

How can I customize my Order Screen?
Your company's corporate account may require you to provide additional information for your purchasing department. If you have given this required "cost code" information to our sales team on your phone orders, this is where you will enter it. You may define the name of the field to reflect your type of data; for example, some companies call it a "Cost Code"or "Department", or "P.O. number." Enter this name in the first field. The next field contains the default value (if any) that you want to appear in the Order Summary. Put in the code that is used the most often for your purchases, or put in some characters that you will "add to" at order time. You may always edit this field at Order Summary. You can also indicate whether this field is required.

TAXES: There will be a 6% PA sales tax on your orders.

SERVICE CHARGES: Matlack Florist has one of the lowest service charges in the industry; our $9.95 service charge includes delivery.

Frequently Asked Questions

How do you select the florist to best fill my order outside of your delivery area?
We are a member of FTD and Teleflora which are the major florist networks. Matlack Florist best selects the fulfilling florist based upon capability and proximity. Capability means being able to fill the order to value at the appropriate price point and ensure timely delivery. Capability also includes that particular florist's specialties or product selections. For example, if plants are desired, a florist with a greenhouse may ensure a better plant gift. Selections are made from our nationwide database of affiliated florists, numbering around 52,000, which is updated monthly. At Matlack Florist if a florist has historically shown excellent performance, they are preferentially placed for selection. Over the years we have accumulated this data and the major floral affiliations, such as FTD and Teleflora, assist us in continuing to refine our selections. The reverse is also true; we "flag" poor performers to ensure the utmost in customer satisfaction. Beyond ranking them, we attach ongoing notes about their problem resolution, uniqueness of product, or any information that might help us. In just a few keystrokes we are able to select the most appropriate florist for that order. Proximity means that, if the time between ordering and delivery is extremely short, we can choose the best qualified florist that is the closest to the location to best fill the order.

Can we have our order sent to our preferred florist?YES; as long as your favorite florist is a among the 52,000 member florists in one of the major national affiliations consisting of FTD or Teleflora. [In order to be a member in one of these organizations, a florist must meet certain eligibility requirements.] Simply enter the name of your favorite florist in the Special Instructions.

Can I customize my order and describe what I would like my order to be?YES; We encourage our customers to add comments in our Special Instructions section to describe coloration and even types of products. Something like "use pinks & mauves, add a red rose, no carnations" directs your designer to make a quality product as close to your desires as possible. Because inventory varies at each florist from day-to-day, florists might not have exact flower varieties or colors available. The florist may substitute specific flower varieties and/or colors while keeping with the look and feel of your selected products and the Special Instructions.

How does my Personal Profile help me?
When you enter our site, the information you optionally add to your profile will be automatically placed in the order; this will allow you to minimize keystrokes and complete your order even faster. You will be given the chance to create a personal profile during the order process, as well as sign up for e-mail reminders for future orders. More information...

How do I place an international order?
Local customs and product availability vary greatly from one country to another; our selections allow our international staff to best place your order. If you wish to place an international order now, close this window to return to the previous order page. From the order page you can click on the "International Order" tab.

Will I get a confirmation of my order?YES; you will receive an email confirmation of your order after your order is submitted. For local orders delivered directly by Matlack Florist, you will also receive a delivery confirmation upon completion on delivery

What is a Matlack Florist House Account?
A Matlack Florist House Account allows you to charge your order and receive a bill, and then pay us with a check when your receive it. You must have a valid credit card on file in order to establish a House Account. You will be given the opportunity to establish this account before completing your order.

Existing House Accounts have up to a 6-digit ACCOUNT ID. This ID is printed in the upper right hand corner of the remittance stub, and, on the bottom right hand corner of the bill. If you do not know your ACCOUNT ID, please call or email us.

Click "Make payment by House Account", and enter your HOUSE ACCOUNT ID in the box provided."

What if I am not satisfied with the order that was sent?
We guarantee your complete satisfaction with our products and services. If for any reason you are dissatisfied, please notify us immediately. We wish you many hours of enjoyment from our flowers, plants and gifts. If you are not completely satisfied with your floral order, please let us know immediately at Customer Service

Don't see your FAQ?If you don't see your FAQ, or have specific questions about your orders, Matlack Florist can help. Just send an email message to Customer Service