Saved the day!! Called out as an emergency on Easter Sunday and were out within...

Saved the day!! Called out as an emergency on Easter Sunday and were out within an hour. As soon as Lee and Katie arrived they made us feel at ease with their informative and professional manner. At each point of the process they explained what was going on and what was going to happen next. Clean and tidy whilst they worked and effectively cleared the blockage. Would not hesitate to recommend. Thank you

We were lucky enough to have this extremly pleasant and knowledgeable young man...

We were lucky enough to have this extremly pleasant and knowledgeable young man attend our home. He very quickly established what was needed and fixed the problem in a professional manner and cleaned area once Complete. It is a worry having to get a tradesman in but l would not hesitate to recommend me this company but in particular this young man Lee Holmes

The two engineers arrived punctual and provided a very professional service whil...

The two engineers arrived punctual and provided a very professional service whilst explaining everything very clearly. They were friendly and helpful. The company website states they are passionate about what they do and this is definitely the case. I would highly recommend Heather Contracts for value for money professional service.

What should have been a straightforward survey turned out to be a nightmare beca...

What should have been a straightforward survey turned out to be a nightmare because of heavy scaling in the pipe which prevented the survey on 2 occasions. Lee & Paul were extremely patient and guided me through how to get the pipe into a state capable of being surveyed.
They were able to carry out the survey on the third attempt, although there were no additional costs for the 2 failed attempts.
I had to contact them again after the survey as a result of questions from Severn Trent and they were again extremely helpful in how to phase the response which ultimately contributed to a build over agreement bein* obtained.
I can’t praise them highly enough and would highly recommend them.

About Heather Contracts Limited

We're a newly formed drainage company, we have heavily invested in the latest camera equipment to allow us to complete full HD reports in a small turn around time.
We complete camera surveys for home purchases & pest infestations. Both these subjects are quite personal and customers don't always want neighbours knowing whats going on in their own home. For this reason, we operate from an unmarked car. Our camera is mobile and compact, giving maximum performance with minimal size. The customer can view the survey taking place in real time utilising a tablet we provide. This real time viewing allows the customer to ask questions whilst the engineers are present on site and reduced the need for follow up questions as our engineers are happy to answer all questions immediately on site.
We also publish our reports on YouTube. These videos are private and can only be seen by the customer. We feel this is the best way as most of our customers have a touch screen phone or smart TV which is optimised for Youtube.
Our engineers are time served tradesmen, who will attend in uniform and will leave the site in the condition it was found in, if not better.

All Advice by Heather Contracts Limited Advice

Sometimes you need a little bit of advice before hiring a trade. Our community of professional trades are here to help.

How to deter rats from a garden?

Prevent leaving rubbish & food debris within the garden. Try and put any bird feeders up high & clear away any spilt seed.
Sometimes, if a property has an outside toilet which isn't used very often, or had decommissioned pipework which wasn't removed, rats can use these as ready made homes!
So ensure all underground drainage is serviceable & remove any lengths that are decommissioned. A CCTV drain survey can be used to check the condition of the pipe.

Frozen pipes can happen to all pipes, the most common we as drainage engineers come across, are frozen waste pipes. Frozen waste pipes can occur if the pipework is partially blocked. This mass is wet and as most waste pipes are not lagged, its easily frozen, especially with a cold wind.
this can easily be avoided by ensure waste pipes are clear all taps within th ed property are shut off. As trickling water on a long pipe length is easily frozen.

A common cause is the washing machine or dishwasher being connected to the trap below (usually a white fitting, attached to the waste). As this connection sits above the water level (the barrier for smell),
Sometimes the grey washing machine / dishwasher waste pipe has been incorrectly installed, excessive amount of pipe holding water. An easy test, is to remove the grey pipe and simply smell if it's the same. If it is, check if the installation is in accordance with the manufacturer's instructions (can usually be googled if not present), and fit to suit. This can be messy, so ensure a large bowl below & it's advisable to wear gloves. DON'T attempt if you've used any off the shelf pipe cleaner ie Mr Muscle, Contact a professional. If the washing machine or dishwasher isn't connected, i'd try one of the other recommendations on this post.