All emotions contain a physiological path preparing the body to respond.

True 5Pre-TestTrue or False?

The emotional mind is far quicker than the rational mind springing into action with a strong sense of certainty.

True 6Pre-TestTrue or False?

Within the brain, the amygdala is the storehouse for our emotional memories that are accessed in order to respond to a current situation.

True 7Pre-TestTrue or False?

The ability to keep the rational and emotional mind operating in harmony while allowing each to lead when appropriate is emotional intelligence.

True 8Pre-TestTrue or False?

Emotional intelligence is a more reliable predictor of success than I.Q.

True 9Pre-TestTrue or False?

Emotional intelligence includes characteristics such as

Being able to motivate oneself, and persist in the face of frustrations

Impulse control and willingness to delay gratification

Ability to regulate moods and not be immobilized by distress

Ability to think, to empathize and to hope.

True 10Pre-TestTrue or False?

There is recent data from a massive survey (1993) of parents and teachers showing a worldwide trend indicating that the present generation of children are more lonely and depressed, more angry, impulsive and aggressive, more nervous and prone to worry.

True 11Pre-TestTrue or False?

A natural leader is a person who can express the unspoken collective sentiment and articulate it so as to guide a group toward its goals while being emotional nourishing to individuals within the group .

True 12Pre-TestTrue or False?

Effective educational programs will blend the understanding and practice of emotional, cognitive and behavioral skills .

True 13Am I Emotionally Intelligent?

Sample Test

14Sample Test

Even when I do my best, I feel guilty about things that did not get done.

Most of the time

Often

Sometimes

Rarely

Almost never

15Sample Test

Some people make me feel bad about myself no matter what I do.

Strongly agree

Agree

Partially agree/disagree

Disagree

Strongly disagree

16Sample Test

When I see something that I want, I can hardly think about anything else until I get it.

Very True

True

Somewhat true

Mostly not true

Not true at all

17Sample Test

I say things that I later regret.

Regularly

Often

Sometimes

Rarely

Almost never

18Sample Test

I panic when I have to face someone who is angry.

Most of the time

Often

Sometimes

Rarely

Almost never

19Sample Test

When I resolve to achieve something, I run into obstacles that keep me from reaching my goals.

Regularly

Often

Sometimes

Rarely

Almost never

20Sample Test

I worry about things that other people dont even think about.

Most of the time

Often

Sometimes

Rarely

Almost never

21Sample Test

When someone does me a favor without being asked, I wonder what his/her real agenda is.

Very true

Mostly true

Somewhat true

Mostly not true

Not true at all

22Sample Test

No matter how much I accomplish, I have a nagging feeling I should be doing more.

Most of the time

Often

Sometimes

Rarely

Almost never

23Sample Test

In my view, happiness depends mostly on

society and economy

ones background

the way one was treated as a child

ones environment

the people one is surrounded by

the way one leads his/her life

ones luck

24Sample Test

When I fail at a task or do worse than I would like, it is usually due to

Lack of preparation or effort on my part.

Lack of concentration or attention on my part.

Lack of ability on my part.

External factors, (i.e. things that have nothing to do with me, such as an unreasonably difficult task, bad weather/timing).

I open up and talk about my most intimate issues and private feelings with just about anybody, anytime, in any circumstances.

Exactly right, I am willing and able to share and discuss anything with anybody, no matter what the time and place.

It depends, I share and discuss my intimate issues with some people, but there are circumstances where it can be a mistake or inappropriate.

It depends, I share and discuss my intimate issues with some people, but in most instances it can be a mistake or inappropriate.

No way, intimate issues should not be discussed with anybody except for the closest family members or friends.

No way, people should deal with intimate issues by themselves.

26Sample Test

When there is something unpleasant to do, I

do it right away and get it over with.

postpone it until I feel like doing it.

postpone it until I have nothing else to do.

postpone it until it is too late and gets dropped.

wait until I have no other choice but to do it.

find a way to reward myself for doing it and then do it.

break the task into small steps and do them one by one.

find an acceptable valid reason I cannot do the task and get rid of it.

find someone else to do it for me.

27Sample Test

When I am upset, I

can tell exactly how I feel.

can usually tell how I feel, but sometimes it is difficult to distinguish exactly what I am feeling.

usually cannot distinguish what I am feeling exactly.

dont lose time trying to figure out what exactly I am feeling.

28Sample Test

When I have a major problem that I find extremely difficult to deal with, I

will deal with it myself.

go to family members for advice and/or support.

go to my friend(s) for advice and/or support.

go to my therapist/counselor for advice and/or support.

try and distract myself.

submerge myself in unrelated work.

try and forget about it.

pretend it does not exist.

29Scoring the Sample Test

There is no arguing that classical IQ is important in our success. However, emotional intelligence is equally important. Emotional intelligence is a prerequisite for the proper development and actualization of our other intellectual abilities. For more information or to take the full version of the test, click here.

Some information courtesy of discoveryhealth.com and queendom.com. 30Test Your Common Sense

Take this test to learn how much common sense you have. You may use only the information that appears in the question, and you must select one of two choices given. The correct answers are given later.

31Test Your Common Sense

You are about to cross a busy intersection as you walk home, but the walk light is out of order. What should you do?

Cross with caution

Dont cross

32Test Your Common Sense

Tuna is your favorite food, and you love all varieties equally. Today, you find the fancy grade on sale at half-price Now it costs only twice as much as the unfancy grade. Youre always short of cash. What should you do?

Buy the fancy kind

Buy the unfancy kind

33Test Your Common Sense

You need a warm winter coat, and youve found two on sale. One is twice as warm as the other, but the other one looks much better. Which should you buy?

The warmer one

The one that looks much better

34Test Your Common Sense

You should get a haircut before you go on a job interview tomorrow, but you dont have enough money. What should you do?

Go to the interview

Cancel the interview

35Test Your Common Sense

Your favorite shoes are wearing out. They can be repaired as good as new for 50. A new pair costs 100. What should you do?

Repair the shoes

Buy a new pair

36Test Your Common Sense

Youre starting to take a test. One of the directions notes that there is a penalty for guessing. What should you do?

Guess

Dont guess

37Test Your Common Sense

Youre looking for an apartment and find two you can afford. One has a view of a park. The other has a view of a flashing neon sign. You love flashing neon signs. Which apartment should you rent?

The one with the park view

The one with the view of the flashing neon sign

38Test Your Common Sense Answers

(a) Cross with caution. This is what you do at intersections without walk lights.

(b) Buy the unfancy kind. Youre short of cash and love all varieties equally.

(a) The warmer one. If you buy the better looking one, youll still need a warm coat.

(a) Go to the interview. You need the job and your hair will only grow longer.

39Test Your Common Sense Answers

(a) Repair the shoes. Theyll be as good as new at only half the price.

(b) Dont guess. Youre penalized for guessing.

(b) The one with the view of the flashing neon sign. It states that you love flashing neon signs.

40Test Your Common Sense Answers

The questions should have become progressively harder to answer, or in other words you started to argue more and more. If this is correct, note your first missed question and re-read the question. The information is there.

Courtesy of Ask Marilyn, by Marilyn Vos Savant. Parade Magazine. June 9, 2002 41What Do You Do?Measure your reactions to confrontational situations. Someone disagrees with you and

Stands up and threatens to leave.

Dictates unrealistic terms of agreement.

Verbally or physically threatens.

Starts to cry.

Interrupts repeatedly.

Threatens to file a grievance.

42Someone disagrees with you and

Refuses to agree with something that seems reasonable on the surface.

Remains locked into his/her position refusing to budge.

Raises his/her voice using an angry harsh tone.

Tries to attack your authority or impartiality.

43Someone disagrees with you and

Starts to disclose something very intimate about another party as an attempt to discredit him/her.

Uses gossip or backstabbing.

Uses hardball tactics.

44Property management has clearly evolved into a set of required management skills that reaches beyond the preparation of most currently employed in the field. 45Lets take a look at some of the skills to see if there is a common foundation.

Counseling individuals

Building teams

Stress and conflict control

Change catalyst

Customer relations

Integrating new technologies

Leveraging diversity

46Emotional intelligence would seem to be the necessary ingredient with its main components of

Self awareness

Personal decision making

Managing feelings

Handling stress

Empathy

Communication

Self disclosure

Insight

Self-acceptance

Personal responsibility

Assertiveness

Group dynamics

Conflict resolution

47Leadership Skills Rate Yourself

The best leaders have strengths in at least a half-dozen key emotional-intelligence competencies. While getting a personal profile of your strengths and weaknesses requires a more rigorous assessment, this quiz can give you a rough rating. More importantly, we hope it will get you thinking about how well you use leadership skills and how you might get better at it.

Reprinted from Parade Magazine, Could You Be a Leader, by Daniel Goleman, June 16, 2002 48Leadership Skills Rate YourselfStatement

I am aware of what I am feeling.

Seldom

Occasionally

Often

Frequently

49Leadership Skills Rate YourselfStatement

I know my strengths and weaknesses.

Seldom

Occasionally

Often

Frequently

50Leadership Skills Rate YourselfStatement

I deal calmly with stress.

Seldom

Occasionally

Often

Frequently

51Leadership Skills Rate YourselfStatement

I believe the future will be better than the past.

Seldom

Occasionally

Often

Frequently

52Leadership Skills Rate YourselfStatement

I deal with changes easily.

Seldom

Occasionally

Often

Frequently

53Leadership Skills Rate YourselfStatement

I set measurable goals when I have a project.

Seldom

Occasionally

Often

Frequently

54Leadership Skills Rate YourselfStatement

Others say that I understand and am sensitive to them.

Seldom

Occasionally

Often

Frequently

55Leadership Skills Rate YourselfStatement

Others say I resolve conflicts.

Seldom

Occasionally

Often

Frequently

56Leadership Skills Rate YourselfStatement

Others say I build and maintain relationships.

Seldom

Occasionally

Often

Frequently

57Leadership Skills Rate YourselfStatement

Others say I inspire them.

Seldom

Occasionally

Often

Frequently

58Leadership Skills Rate YourselfStatement

Others say I am a team player

Seldom

Occasionally

Often

Frequently

59Leadership Skills Rate YourselfStatement

Others say I helped to develop their abilities.

Seldom

Occasionally

Often

Frequently

60Leadership Skills Rate Yourself

Give yourself

1 point for each seldom

2 points for each occasionally

3 points for each often

4 points for each frequently

Add up your total score.

61Leadership Skills Interpretation

36 You use key leadership skills well, but ask a co-worker or partner for his/her opinions to be more certain.

30-35 Suggests some strengths, but also some underused leadership abilities.

29 or less Unused leadership abilities and suggests room for improvement.

62Leadership Skills Interpretation

Leaders are unique, and they can show their talent in different ways. To further explore your leadership strengths, you might ask people whose opinions you value What have you seen me do really well as a leader, which of these abilities am I using? If a number of people tell you that you use the same quality when doing well, you likely have identified a leadership quality that should be appreciated and nurtured.

63Leadership Activities Requiring Multi-Intelligences

Intuition

Motivation

Listening

Team building

Self-control

Situation control

Counseling-coaching-mentoring

64Could Emotional Intelligence Improve These Situations?

First Please approach these situations as someone accountable for optimum results.

Second Please approach these situations as a leader of someone needing improvement.

65Situation

Youre alone in the office on the first of the month. A resident stops by with his rent and believes he has a package. The phone is ringing off the wall, reports are due.

A. You are the individual that was shopped. B. You are the property manager. 67Situation

An expectation of salary increase and other benefits is being denied.

A. You are delivering this decision. B. You are receiving the decision. 68Situation

Team meetings seem to be a waste of productive time as they often become gripe sessions.

69Situation

A key team member is experiencing an ongoing personal problem (health, family, financial) that affects his/her work contribution.

You are experiencing the personal problem.

B. You supervise the team. 70Situation

Two staff members have suffered a similar problem at the hands of a third. The two have shared their growing animosity with a number of people. The offending co-worker has become isolated and believes others are trying to get him/her fired or to quit.

A. You are one of the individuals.B. You are the team leader. 71Situation

Your company is being sold. Rumors are running rampant.

72Situation

Your community has experienced a disaster that has been a hardship on everyone, but

Some are very demanding and aggressive.

B. Some are patient and have various issues that must be resolved.C. Some are totally unresponsive to your efforts. 73Situation

You are experiencing an ongoing personality conflict with your immediate supervisor, resulting in communication breakdowns, suspicion and growing frustration

74Situation

A company merger/consolidation has left two people with the same business responsibility.

A. You have been selected over the other.B. The other has been selected over you.C. You supervise both individuals 75Creating a Learning Company

The development of human resources must be a company-held priority.

The most powerful force for learning in a company is not the training department but the organization itself.

Everyone needs a model and a mentor. Everyone should be a model or a mentor for someone.

Customers play a key role in learning activities.

Listening is the primary activity of leadership.

76The Bad NewsResources intended to improve this situation can be easily misdirected.

The Ten Natural Laws of Successful Time and Life Management. Smith, Hyrum W. Warner Books 1994.

The Leadership Engine. Tichy, Noel M. Harper Business Press 1997.

81Visit us online at www.itpartnersonline.com

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