Camberwell Locksmith

London SE5

Privacy Policy - Camberwell Locksmiths

Privacy matters but it can be confusing. This page explains our approach to privacy and how it affects you.

Important notice

This is the Privacy Policy for Camberwell Locksmith. It describes how we obtain and use the your personal data. Also who has access to your personal data and your rights.

What personal data we collect and why

Personal data is any information which identifies you personally.

We collect the following personal data from you:

Basic contact details: We collect your name, email address and phone number when you contact us using the contact us form on our website;

Business details: We require you to provide the name of the business when booking a locksmith to carry out work either at the business location or other locations you may manage, or represent. This includes Business/Place name, address, phone number, website address, email, contact person name. The information you provide is for the purpose of providing our services to you.

Correspondence: We may collect additional personal data that you may provide to us if you contact us by email, letter, telephone, through our website or by any other means. If you contact us by telephone, we may also record the call and make notes in relation to your call to comply with our legal obligations and to be able to deal with any dispute or defence of a claim which may arise in the course of us providing our products and services to you. All personal details we may collect when contacting us will be deleted after we complete the work, or resolve any issues you may log with us.

Note: When you provide us with any feedback through means available to you on this website, we may collect and process your personal information such as your name, address, e-mail address and telephone number. This information will not be used for any purpose other than addressing your feedback which may, in certain instances, require the sharing of such information with the relevant national Self-Regulatory Organisation for complaint handling purposes. No other personal information will be passed on to any other third parties, your personal information will be deleted when the matter has been resolved to the satisfaction of both parties;

How and who we share your personal data

Unless there is a dispute as mentioned above, all your information will be deleted when we complete the work you requested from us to do. We use the information you give us when booking a locksmith to carry out work for you, and sharing it with our own locksmiths and other self employed or companies who work with us in partnership for the purpose of completing the work you requested.

How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. Such as booking a work to be carried at your home or business address.

Cookie policy

What are cookies

Cookies are small files which are stored on a user's computer, smartphone or tablet. They are designed to hold a modest amount of data specific to a particular client and website. This allows the server to deliver relevant pages to a particular user, or the page itself can contain some script which is aware of the data in the cookie, so is able to carry information from one page to the next.

What cookies are used on this website?

We use cookies on our website for us to remember your acceptance of this Privacy/Cookie Policy. When you first arrive at our website you will be presented with a Cookies notification at the lower or upper page requesting your attention to this page.

Google Analytics

We have installed Google Analytics on some or all our pages, this allows us to measure visitors to our website. This facility records how you arrived at our website, what pages you view within our site, and some basic information about your computer. All of that information is anonymous and doesn't have personall idntifiable information – so we don’t know who you are; just that somebody visited our site.

The information collected from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to improve our website.

How can I manage the use of cookies on this website??

When you first visit our website, you will be presented with a message bar drawing your attention to our website using cookies and inviting you to review this cookie policy and manage your cookie preferences. If you do not set your preferences, the website will assume you are ok with using cookies on our website.

If you wish to opt out, the only way to browse the website is for us to place a cookie, however you can set your browser settings to not accept cookies from our website.

If you wish to ensure that cookies are not used, visit the following site for further details on how to manage or disable these in your web browser privacy settings. : All about cookies

Please note that we can’t control third party cookies stored on your machine from our website such as Google Analytics and setting your cookie preferences with us will not stop those third party cookies from being stored on your machine.

All browser technologies enable you to manage the cookies in the cookie folder of your web browser. This means that you can either delete cookies from your cookie folder once you have finished your visit at our website or you can set your preferences with regard to the use of cookies before you begin browsing our website. Please note, as stated above, that deleting or rejecting cookies may adversely affect your ability to share your places/business and comments on our website.

We may update this privacy policy from time-to-time, particularly as technology changes so we can deliver great and safe browsing experience to all our visitors. You can always check this page for the latest version.

Any questions?

If you have any questions about this privacy policy, please contact us by phone.

** Please note - we are mobile locksmith attending customers at their properties, the address is either our locksmith private home or an indication of radious coverage. We do not serve customers at this address!

Why Us?

Experienced & Qualified

No hidden charges

Affordable prices

Professional & Insured

Up to 30 minutes response

Friendly reliable service

Hours of Operation

Monday - Sunday24 Hours Service

Locksmith In Camberwell

Our Camberwell locksmith is available 24/7 for emergency lockout.

Privacy Policy

This is the privacy notice of Camberwell Locksmith. In this document, "we", "our", or "us" refer to Camberwell Locksmith operated by MAXSERVICES LTD.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to not use our services and leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org/

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you contact us by email via out website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1 provide you with our services

1.2 issue invoice for work carried as required from us by law

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

We keep your information only if it is necessary. If we have entered into a contract with you and received payment for the goods/services provided, it is necessary to keep your information for up to 7 years to satisfy HMRC tax regulations.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking if we can pass your details to our technician who will carry the work, or by asking you to agree to our use of cookies when visiting our website.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may only pass your name and contact information to selected associates who work with us to carry the work you have requested.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us via our online contact us form or by phone. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

whether the same objective could be achieved through other means

whether processing (or not processing) might cause you harm

whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our company’s obligation to authorities such as HMRC

responding to unsolicited communication from you to which we believe you would expect a response

protecting and asserting the legal rights of any party

insuring against or obtaining professional advice that is required to manage our risk

protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Job application and employment

If you send us information in connection with a job application, we may keep it for up to your interview process.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

Sending a message through our website

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need to which we believe you would expect a response.

We record your request and our reply in order to increase the efficiency of our company.

We do not keep any personally identifiable information associated with your message, such as your name or email address.

Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser when your session ends. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers.

We use cookies in the following ways:

9.1 to remember your choice for cookies when you first arrive at our website to withdraw your attention to this Privacy Policy.

9.2 auto generated random key sent to our server to validate you are not a robot when sending us a message via the contact us form.

9.3 those cookies do no collect any identifiable personal information.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are not recorded. We therefore do not collect any identifiable information.

Disclosure and sharing of your information

Data is not processed outside the European Union

Our websites are hosted in UK & Germany

Accordingly data obtained within the UK is not processed outside the European Union.

Access to your own information

Access to your personal information

12.1 At any time you may review or update personally identifiable information that we hold about you by contacting us by email: see contact details at the end of this privacy policy..

12.2 To obtain a copy of any information that is not provided on our website you may send us a request at : see contact details at the end of this privacy policy.

12.3 After receiving the request, we will tell you when we expect to provide you with the information no longer than 30 days from you contacting us.

Removal of your information

If you wish us to remove personally identifiable information from our records, you may contact us at: see contact details at the end of this privacy policy. Please note that we do not store any personal details on our website or hosting servers.

Verification of your information

When we receive any request to access, edit or delete personal identifiable informationwe may hold about you, we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.

Other matters

Use of site by children

15.1 We do not sell products or provide services for purchase by children, nor do we market to children.

15.2 If you are under 18, you may use our website only with consent from a parent or guardian.

How can I complain

16.1 If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is: see contact details at the end of this privacy policy.

16.2 If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

16.3 If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

17.1 to provide you with the services you have requested;

17.2 to comply with other law, including for the period demanded by our tax authorities;

17.3 to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website and our services, and we urge you to not use our website or services if you do not agree and or not clear about our use of any information set in this policy.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us: see contact details at the end of this privacy policy.

Company information and contact details.

This website is operated by MAXSERVICES LTD

You can contact us via email at: info [at] maxlocksmiths .co.uk

MAXLOCKSMITHS™ is a trading name of MAXSERVICES LTD
Company registered in England No: 08306539
Head Office address:
34 Coates Road, Elstree WD6 3DS

* We aim to open the door without the need to change the lock where possible. ** Please note - we are mobile locksmith attending customers at their properties, the address is only an indication of radious coverage.