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Case study: Testing services - Full-service print provider

20/01/14

A global full-service provider of print and related services, including document-based business process outsourcing, planned to undertake two major IT projects in parallel, with the aim of delivering an enhanced level of service to its clients.

The Voucher Image Archive (VIA) project, the first implementation of its kind, would allow their banking clients to scan and archive cheques, replacing paper storage which was costly and involved significant manual labour retrieval. With no in-house testing expertise and keen to ensure deliverables of the highest quality for its clients, the print solutions provider chose Capita to take delivery responsibility by providing managed testing services for both their infrastructure renewal and VIA projects.

Capita were selected to undertake this project because of our independence, proven track record with document management systems and positive client testimonials.