Excerpted with the permission of the authors from Chapter One Note from Bob: My friends Beverly Kaye and Sharon Jordan-Evans have just released the Fifth Edition of their Updated “Love Em or Lose ‘Em.” This is a <a href="http://www.amazon.com/Love-Em-Lose-Getting-Business/dp/160994884X/ref=sr_1_1?ie=UTF8&qid=1393623971&sr=8-1&keywords=love+em+or+lose+em"...

Bob: Have you ever had one of your most valuable staff walk in and give you their two-week notice? How successful were you at getting them to reconsider and stay? Is your experience that once they “give notice” it is almost impossible to retain them? It could, in fact, be too late to ask, “What will it take to keep you?” So when should you ask that question? Would the obvious answer be: Before they even begin to consider leaving? That is why I love this book and am so pleased that the authors, Beverly Kaye and Sharon…