The customer service aka security personnel need some training in customer service. They have some bad blood that patronizes the casino and they take the approach one bad apple we are all bad apples. Don't drop any money you will never get it back. They review there so call surveillance system and an employee dropped the money not the customer .... We had the worst steak ... be prepared to inhale a lot of second hand smoke ... the slot machines tighten up quick and little to no payouts after 5pm ...

We had not been to Mill Bay for years, so decided to take a side trip to Chelan to see the new "digs". Interesting design, I must say. Looks like a nice outdoor ampitheatre as well. We always sign up first thing for any newbie perks with a players card. There were none, period. Not even for being old. Players rewards start at 33,000 points!! What?? That's crazy. We have cards from almost every casino in WA and most in Las Vegas, but none is that bad. So..we thought, well maybe things would be generous..nope. Food in the little deli..not so much,either. Dad's beans in his chili were not done. Check this casino off the list, sorry, but we were disappointed..we wanted to feel the love from Chelan :-( They do have a nice selection of machines..newer games.

As a "frequent flier" to this particular casino, I have been greeted at all times with a smile and hello. As it is one of three Colville Tribal Casinos, this one is by far the best. The other two are located in Okanogan, and Coulee Dam. While the staff in the "Heat" nightclub might not know your name, the definitely remember you face and beverage of choice with out having to be prompted.

The staff at the "Players Club" booth are always friendly, and keep track of player status with rewards of v.i.p. weekends.

While I am not a tables player, my husband is, and always manages to come out ahead. I myself rather enjoy the variety of slots, and yes..while you win some, you lose some..thats why its called gambling.