BoxOffice on PVR

BoxOffice Online is South Africa’s first online movie rental service. Get access to some of the biggest Hollywood blockbusters, a fresh Bollywood catalogue and the latest local releases directly to your PC or Mac. Movies are available for streaming only.

BoxOffice’s online service is available to anyone in South Africa.
Registration is required but you do not need to be a DStv customer.
Once registered, your online profile will give you access to all the services linked to www.dstv.com
If, however, you are a DStv Premium, DStv Extra or Compact, you will benefit by paying less to rent a New Release movie online with BoxOffice.
Click here for more details.

You can rent movies and stream them directly from the BoxOffice website at www.dstv.com/boxoffice. Browse or search the catalogue for the movie you’d like to rent. Click the “Rent” button and select the payment method that suits you. Once your payment has been confirmed, the movie will begin streaming via your browser window.

BoxOffice Online is an online movie rental service that is available to anyone in SA. You must have a DStv Connect ID and a BoxOffice Account, which you can get by signing up on the BoxOffice Online website or on www.dstv.com/boxoffice. All BoxOffice Online customers have access to a larger catalogue of movies that include from New Releases and Classics.
BoxOffice on the PVR is available only to DStv Premium, DStv Extra and Compact PVR customers residing in South Africa or Lesotho. A catalogue of up to 15 New Release Blockbuster movies is available with some of the movies made available the same day as DVD. Movies are available in Standard Definition and High Definition on the respective PVRs. The movies are pre-loaded into your PVR and are available for you to rent and watch instantly.

As technology evolves, the most prominent web browsers made the decision to stop supporting Flash video plugins. In line with this global trend, we’ve made some changes to our BoxOffice online service. Our DStv desktop player is a flash-based service, it will be discontinued from 17 October and the download option will no longer be available online.

All of the movies that are available on to rent on the PVR will be made available
online as well. Given that we have more storage space online, we can make a wider
variety of movies available via BoxOffice Online.

Currently there are no Parental Control features available via BoxOffice Online,
but we are working hard to include these in future releases.

However, rentals cannot be concluded without a Connect ID and password, which does offer
a level of protection for parents of children who will be using the service. Parents
are encouraged to review their children’s’ rentals before making any payments.

Movies that you have rented are available for 48 hours and you can watch them as
many times as you want in the 48-hour rental period. When the rental period expires,
your movie will expire and automatically change from "Watch Now" to "Rent Now", regardless of whether
you have watched the movie or not.

If you are in the middle of watching the movie and the 48-hour rental period expires,
the movie will stop and it will change to "Rent Now" status .

In order to avoid any confusion with regard to calculating rental periods across different time zones in Africa,
DStv makes use of Central African Time (CAT) as the standard time zone for all African countries. This means
that your rental period will start and end in CAT - relative to your current time in your time zone. This will
not affect your 48-hour rental period and your movie will be available to watch immediately and will expire at
the correct time within your own time zone.

We currently offer a variety of easy and convenient payment methods to pay for movies on BoxOffice. We accept payments via any valid South African credit card (Visa or MasterCard), EFT, debit order or voucher.
BoxOffice Account: Your BoxOffice Account is just like a wallet. You can pre-pay funds into your account and use your account until your balance runs out. When you want to top-up, simply visit the BoxOffice website and click the “Top-up” button to add funds to your BoxOffice account using your credit card.
Debit Order: If you are an existing debit order customer with DStv (i.e. you pay your DStv subscription via debit order), you can make use of the same facility to pay for your BoxOffice movies. We will debit your bank account on the same day as your DStv Subscription. This is by far the most convenient way to pay for BoxOffice movies as you never have to set a reminder to pay your account, and you know exactly when the money will be deducted from your account.
Credit card: You can pay with your credit card each time you rent a movie. Simply provide us with your credit card details when the payment screen is presented and your movie will be available within a few minutes.
You can also top-up your BoxOffice Account by clicking the “Top-up” button on the BoxOffice website. This will take you to the Self-Service BoxOffice webpage, where you can top-up your account, view your statements, balances and update your Account Details.
Voucher: If you have received a voucher for a BoxOffice Movie (either form a friend or from one of our promotional partners), you can redeem your voucher in the payment screen when you rent your BoxOffice movie.
We make use of PayU to provide us with a secure and easy to use credit card payment system. For added convenience, you can store your credit card details with PayU, so that each time you want to make a payment, all you need to do is enter a password instead of having to pull out your credit card and re-enter you details all over again.

There is no cost to sign up for BoxOffice. The cost to rent each movie varies depending on whether you’re renting a New Release or a Classic movie. All movies on the PVR cost R35 to rent. To enjoy the benefit of paying less for New Release movies online, DStv Premium, DStv Extra and Compact customers must link their smartcard numbers to their online profile. More information about how much movies cost can be found on the BoxOffice website. Click here for more details.

Once you’ve selected the movie you’d like to rent, you will be presented with a PayU payment page. Enter your credit card details; this will be followed by a pre-authorisation on your card to ensure there are enough funds for the rental to proceed. Payment will only be deducted once you click the PLAY or VIEW NOW button. You can also manage your payments via Credit Card at bo.dstv.com.

BoxOffice movies can vary in size. Usually movies will be between 800MB and 1.2GB. We recommend using BoxOffice with an uncapped ISP account and familiarising yourself with the fees that your operator charges for data (both in and out of bundle). If you’re not on an uncapped package, check your data caps as well as the per/MB or per/GB pricing to avoid high data costs.

You are able to use BoxOffice Online with your mobile Internet connection.
However, we strongly recommend that you familiarise yourself with your Internet
Service Provider’s data caps and out-of-bundle per/MB or per/GB pricing to avoid
high data bills.

If you’re streaming the movie from the BoxOffice website, you will need to start the process again, and fast-forward to the point in the movie where you lost power or connectivity.
We recommend using BoxOffice with an uncapped ISP account and familiarising yourself with the fees that your operator charges for data (both in and out of bundle).

I’m having a problem installing the DStv Desktop Player on my MAC. I keep getting a message that my security settings prevent me from installing apps other than those from the Mac Store.

DStv is a recognised Apple app developer, but the Desktop Player is currently not available for download in the Mac App Store. In order to install the Player from our website, you need to make a small change to the settings on your Mac. Please follow these instructions:

Open Systems Preferences.

Select Security & Privacy

Click the lock in the bottom left hand corner of the window to unlock your security settings.

Yes, you can install the DStv Desktop Player on as many PC’s or Mac’s as you wish,
however please note that it is recommended that you log out of and close all the DStv Desktop Players after use and only login to the
DStv Desktop Player that you wish the download to be sent to when browsing and renting a movie to download from the BoxOffice website,
as the download will be fetched by this specific DStv Desktop Player.

The movie will be downloaded to either of your opened DStv Desktop Players. You will need to ensure that all other DStv Desktop Players are closed, and only the one that is to receive the downloaded movie, is opened.

Please raise any queries about your movie rentals with us within the 48-hour rental
period. If the movie rental you are querying is outside of the 48-hour rental period,
we cannot confirm errors with you because it will have been deleted from your computer
already.

According to our research, only a small percentage of DStv Extra customers make use of SD PVRs and this number is falling in favour of HD PVR uptake. As a result, it is currently not economically viable to make BoxOffice available to such a small number of SD PVRs on DStv Extra. We sincerely apologise if you are affected.

In order to access BoxOffice and also the PVR functionality (i.e. pause, rewind and fast-forward), you are required to have a separate PVR access subscription, which will enable these features on your HD PVR decoder.

Catch Up is a value added service that is exclusively available to DStv Premium customers only. In addition, DStv currently does not have the licensing rights to offer Catch Up content on any other packages at this time.

Congratulations! By signing up for the MWEB BoxOffice 5+5+5 product, you get 5GB of ADSL data per month + 5GB of BoxOffice data per month + 5 BoxOffice movie vouchers (once -off). The 5GB of BoxOffice data is zero-rated, which means that you can use it to rent and watch movies on the BoxOffice website without having to worry about the amount of data that you are using. The additional 5GB of data can either be used for everyday Internet surfing and downloads, or to rent additional movies from BoxOffice. The BoxOffice vouchers that you will receive as part of the package allow you to rent and watch 5 movies from the BoxOffice website.

When you sign up for the MWEB 5+5+5 product, you will receive an e-mail within 24 hours with a link to redeem your vouchers and your voucher codes. You will be able to select any movie that is available on BoxOffice to rent and watch on your computer. You will be required to sign up for the service, but this is quick, easy and free. Once you have login details and a BoxOffice Account, you’re ready to start renting great Hollywood blockbusters.

Please feel free to contact MWEB directly on 087 700 0777 for more information on the MWEB BoxOffice 5+5+5 product. If you have a query about BoxOffice, the movies or any technical concerns, please contact the BoxOffice call centre on (011) 289 2244, or find us on Facebook and Twitter.

Type your Router (Modem) IP address into the address bar the top of your page. Your IP address for your router should be in the “Router Guide” that you received with your router, or in some instances the IP address is printed on the underside of your modem.

Replace your existing router “User Details” and “Password” with the new User Details and Password, which we provided to you in your email when you signed up for this service.

When you stream or download your BoxOffice movie, you don't want to have to wait very long while the movie loads, or buffers. You certainly don't want the movie to stop every few minutes to load again. In order to have smooth video, you require an ADSL line with a minimum speed of 1,024kbps (1Mbps). We highly recommend a 4Mbps line for the best experience.

Every month, you’ll receive 5GB of BoxOffice Data, which will allow you to rent and watch 5GB worth of movies on the BoxOffice website. In addition, you are also allocated 5GB of blended data which allows access to international and local websites and for additional downloads, e-mail, and to use on sites like Facebook and Twitter.

From the MWEB website, log into the My Account self-administration portal. Here you can view the usage of both the BoxOffice and blended data allocated to your account for the current and previous months.

When your 5GB blended data has been depleted, you will no longer be able to access any local or international websites. You will receive a notification in your browser when you try and visit any site. If you have remaining BoxOffice data, you will still be able to access the BoxOffice website. Once your BoxOffice data has been depleted, you will also be notified in your Internet browser.

The Booster is made up of blended data. This allows you to browse both local and international websites, including the BoxOffice website. You can choose your Booster size and make a Booster purchase from within the MWEB My Account self-administration portal.

It is possible to use your mobile data modem to access the BoxOffice website to rent and download movies. However, mobile data costs, when compared to ADSL data costs, are in many instances much higher and can end up costing you quite a lot of money to download a single movie. You will be charged for the mobile data by your service provider in line with your current price plan. MWEB is offering the additional BoxOffice ADSL data for free, so you don’t have to incur any additional data costs when you rent and watch BoxOffice movies online. You only pay to rent the BoxOffice movie and not the data used to download or stream it.

This product is aimed at new customers. Though existing MWEB customers can request to move to this product and also enjoy certain value-added services which are not included in this product, such as additional free Wi-Fi minutes at MWEB-approved hotspots. If you are a current Uncapped ADSL customer, you will receive 5GB Blended data and 5GB BoxOffice Data, which allows you to access the BoxOffice website and Desktop Player.

Unfortunately as an existing customer, you are not eligible to receive the 5 BoxOffice movie vouchers. If you are a capped customer and wish to upgrade to uncapped, call us today on 08600 32 000 to find out what your options are.

BoxOffice is open to all Internet users in South Africa. If you have an existing ADSL line with another ISP, why not sign up for the MWEB DStv BoxOffice ADSL product and give the service a try without any further obligation. In addition to the 5 movie vouchers, this product offers 5GB free data to use for BoxOffice movie rentals, as well as 5GB of blended data which allows access to international and local websites, and for additional downloads.

There is no need to replace your existing ADSL router in order to make use of BoxOffice. You will simply be required to modify your access details in order to make sure that you can make full use of your free BoxOffice data. If you need a new router, MWEB has a variety of products on offer for as little as R369. Call us on 08600 32 000 for more information.

Each MWEB customer is limited to one DStv BoxOffice ADSL account. If you need additional access once the data in the account has been depleted, you can purchase additional Boosters to top-up your bandwidth cap, or why not consider upgrading your account to MWEB Uncapped ADSL and enjoy unending data*?

After redeeming all your BoxOffice movie vouchers, you can rent BoxOffice movies online using your credit card, the same as you would’ve viewed movies using vouchers. Simply select "Credit Card" as your payment option when you’ve chosen the movie you’d like to rent and follow the on-screen instructions.

You can also use your BoxOffice Account as a pre-paid wallet. To top-up your BoxOffice Account, simply visit the BoxOffice website, click on your Available Balance and then select Top Up. You’ll be directed to the BoxOffice self-help website where you can top-up using your credit card, view account balances, transaction history and manage the cellphone numbers that are registered to your profile.

To top-up your BoxOffice Account via EFT, set up BoxOffice as a beneficiary on your Internet Banking. BoxOffice is listed as a pre-defined/public beneficiary so you don’t need account numbers or branch codes. REMEMBER to use your customer number as your payment reference so that we can allocate the money properly.

If you want to top-up your BoxOffice Account with cash, you can come into any MultiChoice branch to do so.

And if you’re a DStv customer and you pay your account by debit order, you can add your BoxOffice rentals to your BoxOffice Account and we’ll debit your bank account on the same day as your DStv subscription. This is by far the easiest and most convenient way to manage your BoxOffice Account. If you’d like more information on setting up debit order as a payment option, contact DStv on 011 289 2222.

BoxOffice, brought to you by DStv, is our Video On Demand service which allows you
to rent and watch the latest Hollywood blockbusters from the comfort of your home.
BoxOffice is available on the PVR to DStv Premium, DStv Extra and Compact customers in South Africa &
Lesotho with an active PVR subscription. Terms & Conditions apply and sign up is
required. Please visit boxoffice.dstv.com
for more information, including full terms & conditions.

DStv BoxOffice has no impact on your scheduled recordings. However, Scheduled recordings
can interfere with the download of BoxOffice titles to your PVR. This affects 2-tuner
PVRS, such as the SD-PVR and the HD-PVR 2P. 4-tuner PVRs are unaffected.

Access to BoxOffice is currently only available to Premium, DStv Extra and Compact customers with PVR
subscriptions as a value-added service. DStv did, however,
recently launch the for BoxOffice Online (http://boxoffice.dstv.com),
which is available to anyone (even if they are not DStv customers). The final
online product should be available in coming months.

There will be a choice of up to 15 movies at any one time. New titles will be updated
regularly as they become available - giving you access to the latest blockbuster
movies without having to leave your home.

The same movie can be rented multiple times until the movie expires and is removed
from the rental line-up. Once a movie has expired it will not be available to rent
through BoxOffice again, but may become available on one of the DStv channels in
the future.

DStv focuses on adding value to its customers - BoxOffice is an easy and convenient
service offering the latest Hollywood blockbusters, from the comfort of your own
home. DVD stores have a larger movie selection available and are accessible to a
wider range of consumers.

SMS your smartcard number to 37569* and we'll open a BoxOffice Account for you. (DStv Premium, DStv Extra and Compact PVR customers only)

We allow you to "link" up to 4 cell phone numbers
for use with BoxOffice. This must be done by the account holder via our website
(boxoffice.dstv.com) or by calling The BoxOffice
Contact Centre on 011 289 2244. As the main Account Holder of the DStv subscription,
please ensure we have your cell phone number on our records; this will make life
easy for you with BoxOffice. You can update your main account details on care.dstv.com
or call the MultiChoice Contact Centre on 011 289 2222

Only rental orders from linked cell phone numbers will be accepted.

If you have multiple PVR decoders linked to your account, you need only sign up once.

* Lesotho customers will need to call the BoxOffice Contact Centre on +27 11 289 2244 to sign up for BoxOffice and rent movies.

BoxOffice offers up to 15 blockbuster movies on your PVR at any given time. You
are able to rent any movie for a period of 48 hours and watch it at a time convenient
to you. You can watch that movie as many times as you like within the 48 hour period.

Renting your movie is as quick & simple as making the popcorn (and is done via SMS).

To rent a movie you must already have signed up and have your cellular number registered
for use with BoxOffice.

To rent a BoxOffice movie on the SD PVR :

press GREEN to access the PVR Menu,

select BoxOffice,

select the movie of your choice,

press OK to rent the movie,

accept the terms and conditions,

select a payment option,

SMS the on-screen rental code (with or without the spaces) to 37569

To rent a BoxOffice movie on the HD PVR :

press GREEN to access DStv BoxOffice,

select the movie of your choice,

press OK to rent the movie,

accept the terms and conditions,

select a payment option,

SMS the on-screen rental code (with or without the spaces) to 37569

We'll confirm your rental via SMS and you will be able to watch the movie within
a few minutes!

An on-screen message will be displayed when the movie becomes available
for viewing and the status of your selected movie will update from "Rent Now" to
"View Now" on the BoxOffice screen.

You can watch the movie as many times as you
wish during the 48 hours and can rent the same movie multiple times.

No, only numbers that have been registered or linked by the account holder can rent
titles. If the cell number that is not linked to your BoxOffice Account sends your
smartcard number to 37569*, we will link this cell number to your BoxOffice Account,
provided that you have space to add this number to your BoxOffice Account. We will
notify you via SMS.

The Rental History (which is accessed by pressing the BLUE button on the PVR BoxOffice
screen) lists ALL movies for which you have generated a rental code. Even if the
rental has been unsuccessful, the rental code which was generated will be listed.
The information on this screen is vital should you get billed for a movie that was
not made available for viewing on your PVR. Please note that the Rental History
is NOT an indication of your billing.

Agreements have been reached with all major Hollywood studios, as well as most independent
studios. The movies are the latest Hollywood blockbusters from a range of different
genres, available at the same time or shortly after they are released on DVD.

PG works as it does on all other content based on your individual PVR's PG settings.
If the rating of the movie results in the content being blocked, a valid PG PIN
must be entered to view the content.

For BoxOffice queries and support requests, please call the dedicated DStv BoxOffice
Contact Centre on 011 289 2244. For more information visit
boxoffice.dstv.com or follow us on Twitter (@DStv #BoxOffice) or Facebook
(DStv). You can also access our user forums via forum.dstv.com.

You are able to view BoxOffice movies when there is no signal, but only if you have
already rented them and they have a "View now" status (i.e. you will not be able
to successfully rent a movie if there is no signal). However, if the PVR has lost
power, it will need the satellite signal when it powers up.

The PVR requires time to download the movies. If the PVR has recently been off / there have been signal problems (ie. bad weather) / the PVR was only recently installed / the PVR only received BoxOffice software in the past 2 days - please check again in 24 hours and let us know if the problem persists.

The quality of the installation is insufficient to allow for BoxOffice downloads.

Note :

Check to see if there are CatchUp titles available. If the PVR has most of the CatchUp titles, it is unlikely the E01 error is caused by an installation problem.

Where the cause is poor installation, you may also note problems with the EPG data (ie. TV Guide).

The quality of installation required to download BoxOffice is HIGHER than that required to view normal channels, ie. you may be able to view channels without a problem, but the PVR will be unable to download BoxOffice titles.

Your PVR is missing information that is required to display the available BoxOffice
titles. This information is broadcast multiple times per day, so please ensure your
PVR is switched on at all times. This error should resolve itself automatically.
If your PVR continues to get this error, it may indicate a problem with the installation

If more than 15 minutes have passed, please try again. If still unsuccessful, please
let us know by calling the BoxOffice Contact Centre on 011 289 2244 (please have
your smartcard number handy). Unsuccessful rental will not be billed for.

First check the status of the movie you're trying to rent. (Press RED, press RIGHT
arrow once). If the status of the movie you're trying to rent is still "Rent now",
please call the BoxOffice Contact Centre. Please have your smartcard number handy.

Rental orders will only be accepted from "linked" cell phone numbers. The main account
holder can link up to 4 cell phone numbers for use with BoxOffice. Please ask the
main account holder to call the BoxOffice Contact Centre (you will need both the
cell phone number and smartcard number). If this cellphone number is not registered
on the BoxOffice profile, the main Account Holder can update this on
boxoffice.dstv.com

DStv BoxOffice movies are copy protected in such a way that any content received
by VCRs/DVD recorders becomes distorted so as not to allow the VCR/DVD to tape this
content. It is likely you are running the output of your PVR through your VCR/DVD
and then onto your TV, which is causing the distortion.

Please connect your TV set directly to your PVR without going through your VCR/DVD first. If you use your VCR/DVD
to receive free to air channels via a terrestrial aerial and you pass this signal
through to the PVR before it arrives at the TV set, we suggest you also use RCA
cables to connect your PVR to your TV set. In this way you can toggle your TV set
between the RF input from your VCR/DVD and RCA's from the PVR depending on whether
you are watching terrestrial free to air services or content delivered via your
PVR.

Option 1 : BoxOffice Account
If you pay your DStv Account by Debit Order, your BoxOffice Account will automatically
be set to pay by Debit Order too. When renting a movie, we'll add the amount to
your BoxOffice Account and once a month (at the same time as for your DStv Account),
we'll run a separate Debit Order for the full outstanding amount on your BoxOffice
Account.

If you do not pay your DStv Account by Debit Order, you can pre-pay funds
into your BoxOffice Account using any of the methods used to pay your normal DStv
Account (i.e cash /cheque at Branch or EFT). When renting a movie, we'll subtract
the amount from the prepaid balance in your BoxOffice Account.

You can block the "BoxOffice Account" payment option by setting the BoxOffice Blocking to ON in the
decoder menu (press MENU, select Parental Control and set BoxOffice Rental Blocking
to ON). This will ensure that only those with a valid PG PIN can use the "BoxOffice
Account" payment option.

Select any movie from the BoxOffice playlist
displayed on your TV via your PVR decoder. You will be presented with an 18-digit
rental code. SMS the rental code to the shortcode number displayed on your TV screen

To make a credit card payment with your MasterCard or VISA credit card, click on
the link in the SMS that you receive from BoxOffice. After you enter your credit
card details, you will have the option to save your card in your PayU wallet. Activate
this feature to pay faster with PayU.

If you SMS the rental request from a mobile
number linked to your PayU wallet and you have an appropriate credit card, when
you click on the link you will be presented with a mobi site to enter your password
and pay.

If you SMS the rental request from a mobile number not linked to your PayU
wallet or you do not have a valid credit card saved in your wallet, when you click
on the link you will be presented with a mobi site to enter new credit card details
to make payment.

You need to ensure that your mobile phone has the correct settings loaded to access
the Internet (data must be enabled on your phone contract). Try visit www.google.com and if you cannot access the site then contact
your mobile service provider. If you can access the Google site then please contact
the PayU call centre for further help.

PayU may have already detected that you have an account, and identified you automatically.
You will see that your primary card has been listed on the page. You simply need
to enter your CVV and password to make a payment.

Some merchants will only support cards from certain card issuers (e.g. MasterCard
& Visa) or cards that have been issued locally in a country. If you attempt to sign
in and we detect that your primary card does not match the criteria set by the merchant,
we will automatically redirect you to a page that requires you to make a payment
using another accepted credit card.

PayU detects your mobile number and this allows us to identify you as an existing
PayU user. We show the credit card description so you know which card you are paying
with. To maintain the security of your credit card, we never display the stored
credit card number.

Bank error messages can occur for a number of reasons. For example, the CVV number
you entered could be incorrect or there may be no credit available on the card.
If you receive this error message, we recommend that you contact your bank to identify
why the transaction has failed.

When you SMS a rental request to DStv BoxOffice you receive a link back via SMS
to make a credit card payment. This link is only valid for 20 minutes. If your weblink
has expired, please generate another rental code and send the code via SMS to the
shortcode displayed on your TV screen. You will then receive a new weblink that
will be valid for another 20 minutes.

Once you click on the weblink in the SMS, you have 10 minutes to make your credit
card payment. If you receive this error, you took longer than 10 minutes to process
the transaction. To make the payment, click on the weblink in the SMS again. If
the weblink is still valid, you can still make a credit card payment. If the weblink
has expired, you will need to generate a new rental code and SMS the shortcode displayed
on screen to receive a new weblink via SMS

Your payment has been successfully processed but there has been a problem entitling
your movie. Please contact the BoxOffice Contact Centre on 011 289 2244 to inquire
about the status of your transaction.

BoxOffice is brought to you by DStv and is a service that allows you to rent and watch
movies right on your DStv PVR or Explora. BoxOffice gives you access to a selection of
the hottest New Releases from the world’s top movie makers.

BoxOffice on PVRs and Explora is only available to DStv Premium, Dstv Extra and Compact customers with a PVR decoder
and an active PVR subscription. The service is also available to DStv Extra customers with
HD PVRs or Exploras and an active PVR subscription.

From here you’ll be able to rent movies by selecting the movie you’d like to watch and pressing OK.
Then select “Rent Now”. Choose a payment method (BoxOffice Account or Credit Card) and SMS your
rental code to 37569 as it appears on-screen.

If you are paying by credit card, you’ll need to complete the transaction on your mobile phone
by following the link in the SMS that you receive from us in order to process your payment.

Once payment has been authorised, your movie will be available to watch within a few minutes.

BoxOffice on the PVR is available exclusively to DStv Premium, Extra and Compact PVR customers residing
in South Africa or Lesotho. A catalogue of up to 15 New Release Blockbuster movies is available on
HD and SD PVRs, and up to 20 movies on Explora, with some of the movies made available the same day
as DVD and Blu-ray. Movies are available in Standard Definition and High Definition on the respective PVRs.
Movies are updated on a weekly basis, giving you a selection of fresh Blockbusters that you can rent
from the comfort of your couch.

BoxOffice online is an online movie rental service that is available to anyone in SA. You are required
to register for this service, which can be done quickly and easily via the BoxOffice website.
All BoxOffice customers have access to a larger catalogue of movies that includes New Releases and Classics,
available to rent and watch on the BoxOffice website, and also via the DStv Desktop Player.

If you have chosen to “Watch Online”, once you have successfully paid for a rental, the movie will be available to you for 48 hours.
You are able to watch the movie as many times as you like within the 48-hour period.
Your 48-hour rental period starts from the moment you successfully rent to “Watch Online”.
If you have chosen to “Download”, once you have successfully paid for a rental, the movie will be downloaded to the DStv Desktop Player and be available to you for 30 days.
Your 48-hour rental period starts from the moment you press the “Watch Now” button in the DStv Desktop Player.
We suggest waiting until the movie has fully downloaded before pressing “Watch Now” to avoid buffering or any other interruptions.

You are required to register to use BoxOffice. Registering for BoxOffice is quick and easy.
For online registrations, you will need to have a Connect ID. This can be done and can be completed
on the BoxOffice website. Once you have a Connect ID you may rent movies online by streaming on
BoxOffice website or downloading on Desktop Player or using the DStv Desktop Player
To use BoxOffice on your PVR, SMS your smartcard number to 37569, or by SMSing your smartcard number to 37569.

Wherever possible, we work with studios and content producers to give us the licensing rights to make movies available online, via the tablet application an also on PVR and Explora.

However, the mix of content will differ slightly from one platform to the next.

As a general rule, SD and HD PVRs enable us to have up to 15 movies available to rent at any one time
and 20 movies on Explora. This selection is exclusively made up of the newest, freshest and best movies
that we can find.

With our online service, all of the movies are accessed via the Internet, so we have a lot more
storage space available to us. This allows us to make a wider selection of movies available.
You’ll find a great selection of New Releases and also Classic favourites to rent and enjoy online or
via the DStv Desktop Player.

DStv PVRs and Exploras offer full parental controls and encourage parents to make use of
them to ensure that their children and other young BoxOffice users are not exposed to anything
that may be considered harmful or inappropriate.

Movies that you have rented are available for 48 hours and you can watch them as many times as you
want in the 48-hour rental period. When the rental period expires, your movie will expire and be
deleted from your computer, regardless of whether you have watched the movie or not.

If you are in the middle of watching the movie and the 48-hour rental period expires, the movie will
stop and it will be deleted from your computer.

This functionality is currently not available. You can only watch the movie on the platform
where it was rented. (For example: movies rented online can only be watched online, movies rented
via the DStv Desktop Player can only be watched with the Player, and movies rented on your PVR are
only available to view on your PVR).

However, if you generate a rental code on your PVR and you do not have mobile phone reception to
SMS the code to us, you can enter your rental code on the BoxOffice website and your movie will be
made available on your PVR. *Please note: you MUST generate a rental code on your PVR first in
order to use this feature. Rental codes are valid for a maximum of 15 minutes.

If you have previously downloaded the movie from the BoxOffice website to your DStv Desktop Player, and you are within your 48-hour rental period, you will be able to carry on watching your movie when the power is restored. If you were downloading your movie from the BoxOffice website to your DStv Desktop Player when there was a power failure, you will need to resume the download once power is restored. This can be done by selecting the “Resume” button on your DStv Desktop Player. The movie will then resume downloading from where it stopped.
If you were watching the movie online from the BoxOffice website, you will need to return to the play page and begin playing the movie again, you will be able to fast forward to the point at which your viewing was interrupted. We unfortunately cannot be held responsible for power or Internet connection failures.

We currently offer a variety of easy and convenient payment methods to pay for movies on BoxOffice.
We accept payments via any valid South African credit card (Visa or MasterCard), EFT, debit order,
BoxOffice Account or voucher.

BoxOffice Account: Your BoxOffice Account is just like a wallet. You can pre-pay funds into your account
and use your account until your balance runs out. When you want to top-up, simply visit the
BoxOffice website and click the “Top-up” button to add funds to your BoxOffice account using your credit card.

Debit Order: If you are an existing debit order customer with DStv (i.e. you pay your DStv subscription
via debit order), you can make use of the same facility to pay for your BoxOffice movies.
We will debit your bank account on the same day as your DStv Subscription, but please be aware that your
BoxOffice rentals will appear as a separate line item on your bank statement. This is by far the most
convenient way to pay for BoxOffice movies as you never have to set a reminder to pay your account,
and you know exactly when the money will be deducted from your account.

Credit card: You can pay with your credit card each time you rent a movie. Simply provide us with your
credit card details when the payment screen is presented and your movie will be available within a
few minutes. For your convenience, you can also securely store your credit card details with PayU to
simplify credit card payments in the future.

There is no cost to sign up for BoxOffice.
The cost to rent each movie varies depending on whether you’re renting a New Release or a Classic movie.
All movies on the PVR cost R35 to rent.
To enjoy the benefit of paying less for New Release movies online, DStv Premium,
DStv Extra and Compact customers must link their smartcard numbers to their online profile.
More information about how much movies cost can be found on the BoxOffice website. Click here for more details.

Please raise any queries about your movie rentals with us within the 48-hour rental period. If the movie rental you are querying is
outside of the 48-hour rental period, we cannot confirm errors with you because it will have been deleted from your computer already.

You are very welcome to contact us via the CONTACT US page on the BoxOffice website. You can also contact us on 011 289 2244 or via
Facebook (BoxOfficeNow) and Twitter (@DStv).

Should queries or disputes arise after the 48-hour rental period has expired, we unfortunately have to consider all rentals as final
and accepted by the customer.

In order to earn your first entry, you will need to rent and pay for five BoxOffice movies on your PVR.
We’ll notify you of your progress via SMS with a countdown. Once you’ve rented five movies, you’ll have
your first entry into the competition. Every rental you make after your first five will give you another
entry into the competition. In short, the more you rent, the more entries you get and the better your
chances of winning! (Note, your first “MAHALA” movie does not count as an entry).

You may enter the competition as many times as you like. Remember, you will need to rent five movies in
order to qualify. Every rental you make after your first five will give you another entry into the competition.
In short, the more you rent, the more entries you get and the better your chances of winning!
(Note, your first “MAHALA” movie does not count as an entry).

As many times as you like! Every rental you make after your first five will give you another entry
into the competition. In short, the more you rent, the more entries you get and the better your chances
of winning! (Note, your first “MAHALA” movie does not count as an entry).

As long as your family/friends’ cellphone numbers are registered on your BoxOffice Account, each
entry will count. You will be notified via SMS when a qualifying rental is made on your account by a
linked cellphone number. (Note, your first “MAHALA” movie does not count as an entry).