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REVIEW RESERVATION

Review, change, or cancel reservations made on Microtelinn.com. If you need additional assistance, please call 1-800-337-0050.

Hotel Reviews from Microtel guests:

Rooms/bathroom are very clean and spacious. Could have used more bathing soap in the bathroom though. You know, those soaps you put there are so small for a family.
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Rooms/bathroom are very clean and spacious. Could have used more bathing soap in the bathroom though. You know, those soaps you put there are so small for a family.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

The Microtel Inn & Suites by Wyndham- Austin Airport would like to Thank you for your 4- Star Review!!!
We appreciate your feedback and in the future, don't hesitate to ask the front desk for extra soap!
We have plenty available and want to ensure that you and your family have enough for your needs!
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The stay began with the front desk clerk telling me the wrong place to be picked up by the airport shuttle. Then I tried to print boarding passes for my next flight, but the ...
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The stay began with the front desk clerk telling me the wrong place to be picked up by the airport shuttle. Then I tried to print boarding passes for my next flight, but the printer wasn't connected to the PC in the lobby. There was a spill in the lobby and when I told the desk clerk about it he gave me some paper towels so I could clean it up. The room was very nice, clean, roomy and everything was in good working order, very comfortable mattress. The internet needed to be rebooted several times by the folks in the lobby, as it intermittently went out. For the return shuttle back to the airport the driver jumped in, I walked around to open the passenger door myself and load my bags and at the airport he never tried to get out of the van to assist. So in conclusion, when staff is not involved it is great. And that tells me it is time to fire the manager and get one that understands the value of training...this is the hospitality business and the staff are all very nice and unfortunately very clueless.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your review Steven,
My name is Andres Lopez-Marquez and I am the General Manager for our property. I appreciate your feedback as we are always looking for ways to improve our guest experience.
If there is anything else I can do for you, please do not hesitate to ask me directly.
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The staff was very friendly and helpful. Andrea accomidated us letting us check in early so that we had plenty of time to get to the wedding that we had come for. Our flight f...
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The staff was very friendly and helpful. Andrea accomidated us letting us check in early so that we had plenty of time to get to the wedding that we had come for. Our flight from San Diego didn't arrive until 1 pm and the wedding was at 4pm about 30 miles away. The next morning she helped print the boarding passes for the return trip that evening. My only regret was that we couldn't stay longer. The beds there so comfortable that you hated to leave them. The breakfast was great and the staff kept it stocked and very clean. We will definate ly return.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

The Microtel Inn & Suites by Wyndham- Austin Airport would like to Thank you for the 5- Star Review!!!
I will make sure we recognize Andrea at our next staff meeting and read your review for the staff, so she receives the full recognition she deserves!
We thank you very much for your review and look forward to seeing you again in the future!
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Enjoyed our stay! The breakfast was good and the room was cold...two things I like. Also, the bed was comfortable and the bathroom was sufficiently supplied with adequate ro...
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Enjoyed our stay! The breakfast was good and the room was cold...two things I like. Also, the bed was comfortable and the bathroom was sufficiently supplied with adequate room. Only negative was the TV channel selection and reception. We didn't use it much and it was probably just our TV...just an FYI. However if you have any issue, I'm sure the friendly and courteous front desk staff will be able to take care of it. Would definitely recommend this hotel and would definitely stay again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

The Microtel Inn & Suites by Wyndham- Austin Airport would like to thank you for the 4- Star Review!!!
We appreciate your feedback and we will investigate the issue with your television immediately!
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Hotel staff went out of their way to be helpful and accommodating! From the hotel shuttle driver, front desk reception and the General Manager-everyone was completely welcomin...
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Hotel staff went out of their way to be helpful and accommodating! From the hotel shuttle driver, front desk reception and the General Manager-everyone was completely welcoming. A+ service:) Will definitely be back.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

The Microtel Inn & Suites by Wyndham- Austin Airport would like to Thank you for the 5- Star Review!!!
Thank you so much for the great review and positive feedback! We appreciate having you stay with us!
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Came to Austin for a very short weekend, and almost forgot about the
Microtel! We stayed last spring break and again it was just as nice. Clean and spacious rooms, and very p...
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Came to Austin for a very short weekend, and almost forgot about the
Microtel! We stayed last spring break and again it was just as nice. Clean and spacious rooms, and very pleasant staff! It's also not too far from anything. We will always choose this hotel. Nothing bad so say about it.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

The Microtel Inn & Suites by Wyndham- Austin Airport would like to Thank you for the 5- Star Review!!!
Thank you Camilla! We were so happy to have you at our hotel again this year and we are very much looking forward to having you stay with us again next year!!!
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