​FAQ: New Customer

New Customer Notice

We welcome you as a customer of Tahlequah Public Works Authority and would like to acquaint you with the policies and procedures of our utility department. These policies and procedures have been approved by the Board of Trustees to assure the lowest utility rates possible to all of our customers.1. Office hours for Tahlequah Public Works Authority are: Monday-Friday 8:00 A.M. to 4:00 P.M. with the exception of holidays.Business Office: (918) 456-2564Emergency Service: (918) 456-3591 (after 5:00 P.M., weekends & holidays)2. Utility bills are mailed each month and are payable on or before the due date.3. Failure to receive a utility bill through the mail is not a valid reason for nonpayment. If you have not received your utility bill by the due date, please contact the utility department at 101 N College or call 456-2564.4. Accounts not paid by the due date are assessed a 5% surcharge and are subject to immediate disconnection of service.5. If services are disconnected for nonpayment, the following re-connection charges are applicable:a) There will be NO reconnects after normal business hours. b) There will be a $50.00 charge for each service reconnected during normal working hours. c) There will be an additional deposit for the restoration of any services after service has been suspended for delinquent accounts or until such time as the deposits equal three months average billing based on the previous twelve (12) months history of service from this location Electric Additional………$50.00 Water Additional………..$10.00d) Employees in the field are prohibited to accept payment for utility bills.e) Night depository is located on the South side of the utility building.f) If there is evidence of tampering, there will be an additional $70.00 charge to cover the cost of service and equipment.6. On all new accounts, a charge of $12.00 PER SERVICE will be added for the first trip. Any additional trips will be a $50.00charge for each service connected.7. A $25.00 service charge is required for all returned checks. Any customer paying an account after the posting of the suspension notice with a returned check from any bank shall have utility service suspended immediately without further notice.8. Meter deposits can only be made by the person in whose name the account will be held. Identification is required.9. All work orders given to this office pertaining to any transaction of a customer’s account, must be given by the account holder ONLY and a work order signed confirming the transaction. Identification is required.10. Refunds can be made to the account holder ONLY. Identification is required.

New Account Application

To establish new service you will need to come into our office located at 101 North College Avenue, between the business hours of 8:00am to 4:00pm, Monday - Friday. Things you will need to bring are: a Driver's license or other government issued photo id; a rental receipt, lease agreement, buyer's contract or deed with name and address; and the monetary deposit. If this is a new account that does not have meters, you will also need to bring a copy of the 911 address issued by the 911 office. Forms of ID can be: Driver's license or other government issued ID card, Student or Tribal ID with photo, Military ID or United States Passport. If forementioned ID's are unavailable, then two(2) of the following may be used: Social Security Card, Birth Certificate, Voter's Registration Card, or Native American tribal document (CDIB, for example).

You will need to put up deposits based on the services at that location.

Residential Deposits

Electric

$200.00

Water

$50.00

Total Electric

$400.00

Commercial Deposits

Minimum Electric

$200.00

Minimum Water

$50.00

Deposits for businesses whose utility bills can be expected to exceed the minimum deposit amount will be based upon 1 1/2 times the largest bill of the past 12 months for that business, or a similar type business, during the past 12 months.