Victoria and Abdul (with Digital Download) [DVD]

Description

The extraordinary true story of an unexpected friendship in the later years of Queen Victoria's (Academy Award winner Judi Dench) remarkable rule. When Abdul Karim (Ali Fazal), a young clerk, travels from India to participate in the Queen's Golden Jubilee, he is surprised to find favour with the Queen herself. As the Queen questions the constrictions of her long-held position, the two forge an unlikely and devoted alliance with a loyalty to one another that her household and inner circle all attempt to destroy. As the friendship deepens, the Queen begins to see a changing world through new eyes and joyfully reclaims her humanity.

Delivery

DELIVERY

We endeavour to dispatch all items for the UK ordered before 12:00 p.m (Monday to Friday) within 24 hours. In busy periods this can increase to 48 hours. If you experience any issues with delivery, please contact us at customerservice@zoom.co.uk using the details below.

Delivery Options

1) Free UK delivery via second class post- 3-5 working days once product is dispatched

2) 1st Class delivery is £1.25 per order and takes 1-2 working days provided order is placed prior to 12 pm

3) Next Business Day delivery (Monday to Thursday only) is £5 per order provided the order is placed prior to 12 pm.

Orders placed by 12 pm (midday) Monday To Thursday will be delivered next working day.

Orders placed between 12 pm Thursday and 12 pm Friday will be delivered on the Monday following the weekend..

If in doubt please contact our customer service team on 0800 021 7020 Monday to Friday 9am-5pm

PLEASE NOTE ORDERS PLACED AFTER 12 PM ON A FRIDAY WILL NOT BE DISPATCHED UNTIL MONDAY

Delivery Outside of the
United Kingdom

European Delivery:

Zoom.co.uk
ships to all countries (see below) in the European Union as well as the U.K.

We ship all the products we sell to European Union with exception of HARDWARE BUNDLES

For European
Delivery we offer a standard 3-6 working day delivery window from dispatch of
the goods.

PLEASE SELECT THE EU DELIVERY OPTION TO CALCULATE THE CORRECT TOTAL - OTHERWISE POSTAGE WILL BE ADDED AUTOMATICALLY AFTER CHECKOUT

How will I know when my order has been sent?
As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it's on its way.

Once my order has been dispatched when will I receive it?
From the time you receive your dispatch confirmation email we would expect you to receive your order:

1) For Free UK delivery 3-5 working days for deliveries within the UK once goods are dispatched..
Please note you should allow 10 working days for delivery inside the UK before contacting us about your missing order.

3) Next Day UK delivery (£5) next day delivery as long as orders are placed by 12pm Monday to Friday only.

4) Standard Delivery To All other European Union Countries 3-6 working days once goods are dispatched provided orders are placed prior to 12pm.

Do you charge for delivery?
Delivery within the UK is free. Delivery to other countries in the European Union has delivery charges (see above)

What do I do if I have not received my order?
Should your order not arrive within 10 days please contact us so that we can investigate with the delivery company.
Please remember that we cannot investigate any missing orders until 10 working days after dispatch.

One of the items is missing from my order. What do I do?
All orders are dispatched individually. Sometimes items that are ordered on the same day may arrive with you on different days.
We will send you an email to let you know when each item is on its way. Pre-orders placed with other items will be dispatched separately prior to release day.

What happens if I am not at home to accept my delivery?
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox.
In the event that you have ordered products which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office.
For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.

Which countries do you deliver to?
We currently only deliver within the UK (no delivery charge) and all other European Union Countries ( delivery charges apply)-see below

Am I able to change the delivery address to something other than my registered PayPal address?
At the moment we are unable to deliver to an alternative address.
All items will be posted to your PayPal address.

Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day following the Bank Holiday.

Returns

Here at Zoom Online we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at customerservice@zoom.co.uk.

If you live within the UK are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund*. (*If you are buying products from us in bulk to sell on for your own commercial purposes we reserve the right to refuse returns or issue a refund) Please note that DVDs and Blue-rays that have been opened or have had their shrink-wrap removed are not eligible for return.

PLEASE
BE AWARE WE DO NOT ACCEPT RETURNS FROM EU COUNTRIES OUTSIDE THE UK FOR GOODS NO LONGER REQUIRED IF
NOT FAULTY UNLESS THE COST OF RETURN IS PAID FOR BY THE CUSTOMER RETURNING IT

I have received my item but I no longer require it?

If you are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund . Please note that DVDs and Blu-Rays that have been opened or have had their shrink-wrap removed are not eligible for return. Clothing returns must be unworn and still have the tags attached. The product will require a Returns Authorisation (RA) number sent by the customer services team before you can return.

I have received an item that I didn’t order
Apologies, our mistake! You can return the item to us within 28 days of the item being dispatched to you for a full refund.

I have received my item but it's damaged / faulty. What should I do?
If your item has arrived damaged or is faulty then we will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then Zoom.co.uk will pay for the cost of the return via a pre-paid label .In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 28 days of the item being dispatched to you and we will provide you with the relevant returns information.

How do I return an item?
To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorisation (RA) number.

When will I receive my refund/replacement?
We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and if not available a refund will be given instead. THIS WILL BE VIA FREEPOST and there will be no charge to you.

If I live outside the
UK and have a faulty product can I return it?
Please email us at customerservice@zoom.co.uk and explain the issue and we will sort out a replacement