Brief message for customer experiencing a specific or severe outage, issued by
ZIP code and available with the Outage Map or My Electric Outage.

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Updated as of:

Outage start date/time:

The date and time that the outage began. The start date/time is the time Ameren
became aware of the outage. Ameren learns of outages either through technology that
identifies problems on our system or from customer phone calls.

Outage status:

The current status of the outage order in our system. Outages progress from received,
to assigned, and then finally to power back on.
Note: If your power is out, the component of the
distribution system
causing the outage could be miles from your home or business. You may not
see Ameren service trucks or crews on your street if this is the case. Please be
assured we work hard to get your power back on as soon as possible.

Cause of outage:

The cause of each outage is recorded in our system. Note: The cause of the outage
may not be determined until after power is back on. To learn more about how electricity
gets to your home or business and the types of outages that occur, please see our
diagram of the
distribution system.

Estimated restoration time:

The predicted date/time that your power will be back on. While we do our best to
restore your service in the least amount of time, please understand this time is
only an ESTIMATE. Our estimate is based on a number of factors, and it may change
as more information becomes available to us. During significant outage events (storms)
the Estimated Restoration Time may not be available due to the number of outages
and extent of damage to the distribution system.

Number of customers out:

The number of customers out of power on this order. Our systems identify the location
of each customer reporting an outage and determine the number of customers affected
by the same problem. Depending on which component of the distribution system is
affected, this could be as few as one customer, or in some cases, many hundreds/thousands
of customers.
During storms when large numbers of customers are without electricity, Ameren prioritizes
restorations based on the largest number of customers affected by a single component
of the distribution system. Our efforts are concentrated on restoring the most customers
as soon as possible.
Click here to learn more about our
restoration process.