Why you need to learn ITIL Service Capability

ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library®), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.

You'll pass this ITIL V3 Intermediate Level: Service Capability - Service Offerings and Agreements certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

Increase customer satisfaction

Improve service availability and turnaround times

Improve time-to-market for your products

Build your own course

This certification course is worth four ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

"Great way of presenting and very patient teacher. Always tries to be as clear as possible and giving lots of understandable and real life examples, which makes it way more easy to understand the huge amount of content you get to learn in just two days. " Dennis Hereman, Inter IKEA Systems B.V.. - ITIL® Foundation Certificering (2 Dagen) (26/6/2017 t/m 27/6/2017)

"Although the course consisted of only 3 people, it was still a good course.
The instructor was very knowledgeable on the subject.
Also supported group discussions. The course was good, it helped me consolidate all the ITIL knowledge I had learned over the years." Anoniem - ITIL® Foundation Certificering (2 Dagen) (30/1/2014 t/m 31/1/2014)

"The accelerated training was a great way to quickly gain a lot of knowledge of a subject" Paolo Solari, FTI Consulting. - ITIL® Foundation Certificering (2 Dagen) (15/2/2018 t/m 16/2/2018)

"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need" Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certificering (2 Dagen) (15/2/2018 t/m 16/2/2018)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT." Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certificering (2 Dagen) (24/7/2017 t/m 25/7/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. " Mary Campbell, Bucks new university . - ITIL® Foundation Certificering (2 Dagen) (3/4/2017 t/m 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning." C.R. - ITIL® Foundation Certificering (2 Dagen) (3/4/2017 t/m 4/4/2017)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time." Jamie Robinson, Intelisense IT . - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it." David Cleaver. - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"I was very accepting into the community and loved the people and environment." Alasdair Corton, Avalon IT. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind.
Also, even though the course is quite intense, I felt as though I have been able to cope very well. " Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly." Matthew Thomas, AllPay. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course." Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor." Anoniem, Implement Consulting Group - ITIL® Foundation Certificering (2 Dagen) (20/1/2016 t/m 21/1/2016)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment." Kristina Svendsen . - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Although the course consisted of only 3 people, it was still a good course.
The instructor was very knowledgeable on the subject.
Also supported group discussions. The course was good, it helped me consolidate all the ITIL knowledge I had learned over the years."