topic Re: Bose 700 - Only hear one software on Windows 10 in Around & On-Ear Headphoneshttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/235587#M47129
<P>I'm having the same issue.</P>Thu, 05 Sep 2019 22:19:54 GMTPhantasma2019-09-05T22:19:54ZBose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/220709#M42966
<P>Hi. Just got the Bose Headphone 700 with noise canceling and I am having some trouble to use it on my Win10 PC.&nbsp;</P><P>Using the Bose I can only hear one software at a time. This means that I cannot play a game and listen to music or talk to my friends at the same time.&nbsp;</P><P>I am pretty sure this is some config on the headphone because it did not happen when using the same PC with a different Bluetooth headset a few weeks ago.&nbsp;</P><P>Any ideas on how to prevent this from happening?</P><P>Thanks!</P>Sat, 13 Jul 2019 19:13:54 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/220709#M42966AlexanderH2019-07-13T19:13:54ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/221194#M43115
<P>Hi AlexanderH,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and welcome to the community.&nbsp;</P>
<P>&nbsp;</P>
<P>I believe that this is a Windows 10 issue and that there may be a setting that you need to adjust inside the computer.&nbsp;</P>
<P>&nbsp;</P>
<P>If any members of the community are aware of which setting this is please do let us know on this thread.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B - Community Support&nbsp;</P>Mon, 15 Jul 2019 17:46:08 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/221194#M43115Hector_B2019-07-15T17:46:08ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/227044#M45210
<P>Hi Hector,</P><P>&nbsp;</P><P>Definitely, it is something with this particular headset. The problem happens when I am playing (and hearing perfectly) and then something else in my computer does a sound (like a video on youtube), and then the game is muted, even after closing youtube. The headset is only connected to the computer, and the problem does not occur with another Bluetooth headset.</P><P>&nbsp;</P><P>Any way to disable the setting of having only one audio source in the headset?</P><P>&nbsp;</P><P>Thanks.</P>Sun, 04 Aug 2019 13:35:04 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/227044#M45210AlexanderH2019-08-04T13:35:04ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/227063#M45222
<P>Hi there <LI-USER uid="121308" login="AlexanderH"></LI-USER> and thanks for getting back in touch.</P>
<P>&nbsp;</P>
<P>There is no setting from the Bose Music app or for these headphones that would limit them to only play from one source in the way that you have described here. When using my headset for this, I am able to hear audio from multiple programs at the same time, so I know that we can get this working!</P>
<P>&nbsp;</P>
<P>Firstly, can I ask that you clear the Bluetooth list of the headphones, forget the device from your Bluetooth list on your Windows computer, and attempt the connection again?</P>
<P>To clear the Bluetooth list, please hold the Bluetooth button for 10 seconds until you hear the prompt that this has been cleared.&nbsp;</P>
<P>If you pair this back up and your computer requires you to select what device this is, can you select "Headset" (Rather than headphones/speaker/microphone etc.)?&nbsp;</P>
<P>If you have done these and these are still not playing, can you please provide me with an image of how these appear in your Bluetooth list when you select these so I can look into this further for you?</P>
<P>&nbsp;</P>
<P>Please return to me when you can!</P>
<P>Liam W&nbsp;</P>Sun, 04 Aug 2019 15:17:22 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/227063#M45222Liam_W2019-08-04T15:17:22ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/235587#M47129
<P>I'm having the same issue.</P>Thu, 05 Sep 2019 22:19:54 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/235587#M47129Phantasma2019-09-05T22:19:54ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/235598#M47131
<P>Hi Phantasma,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for joining the conversation and welcome!</P>
<P>&nbsp;</P>
<P>Have you tried the steps outlined in <LI-USER uid="107719" login="Liam_W"></LI-USER>'s post?</P>
<P>&nbsp;</P>
<P>We look forward to hearing from you!&nbsp;</P>
<P>&nbsp;</P>
<P>Kindest,&nbsp;</P>
<P>&nbsp;</P>
<P>Jessie O&nbsp;</P>Thu, 05 Sep 2019 23:39:42 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/235598#M47131Jessie_O2019-09-05T23:39:42ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/235744#M47151
<P><LI-USER uid="127804"></LI-USER>&nbsp;yeah, this is totally weird.</P><P>&nbsp;</P><P><LI-USER uid="107722"></LI-USER>&nbsp;&nbsp;I have 3 laptops and the same thing happens with all of them, even after doing the steps outlined above.</P><P>&nbsp;</P><P>I also found out that I can't use the headset with a computer to do video calls: everytime a video call is on, the audio starts to break. I got the same result using Zoom, Google hangouts, and Webex.</P><P>&nbsp;</P><P>Not sure exactly what to do, but to suggest people to <STRONG>not buy the Bose 700 if they plan to pair it with a Windows 10 computer</STRONG>.</P>Fri, 06 Sep 2019 15:07:28 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/235744#M47151AlexanderH2019-09-06T15:07:28ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/236540#M47325
<P>Hi,</P><P>&nbsp;</P><P>I have the same problem. Noticed while in skype that someone messaged me and I lost in confrence call for a bit. I fixed it by setting windows properties from Sound -&gt; Communications -&gt; Do nothing AND I changed the Playback device from Headset (Bose 700 Hands-Free) to Headphones (Bose 700 Stereo).</P>Tue, 10 Sep 2019 07:09:27 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/236540#M47325Ice_Cold2019-09-10T07:09:27ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/253374#M50780
<P>I had to go in and disable the "Headset" version of for both in input and output in windows just to use them to play a single player game. I didn't want to use the mic at all but it kept turning it on and then I couldn't get any audio. Reply to this if you have questions and I'll try to help because I spent a pretty long time just trying to play some CoD campaign with them.&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bose700.png" style="width: 545px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/7198i5302F97767F86EA9/image-size/large?v=1.0&amp;px=999" title="bose700.png" alt="bose700.png" /></span></P>Sat, 23 Nov 2019 08:00:21 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/253374#M50780PanaderoBaker2019-11-23T08:00:21ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/268827#M53544
<P>I have the same problem as everyone who has written before. Win10 with Bose 700 don't work.<BR />you only hear one program at a time I'm sure it's a problem only with bose and not with windows, with other JBL bluethoot headphones everything works.<BR />For the price that these headphones have BOSE could at least try them with WIN10.<BR />I'm waiting for an answer....</P>Sat, 18 Jan 2020 22:08:46 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/268827#M53544brontoringhio2020-01-18T22:08:46ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/268829#M53545
<P>I can add that, by connecting the audio cable of the headphones, you can hear everything from all programs, going back to bluetooth same 1 sound source only.<BR />If I use the Android phone there is a similar problem, but Android uses the audio redirection, being a phone, when there are calls it blocks the other audio sources to allow listening, and in any case automatically returns to the previous audio source (music for example).<BR />Probably the driver that BOSE uses to connect to win10 uses a similar system. The fact is that win10 IS NOT A PHONE !!!!<BR />IT WOULD BE WELL THAT DARE A DRIVER THAT ALLOWS TO USE ON WIN10 THESE HEADPHONES EVEN WITH BLUETOOTH !!!!</P><P>when it will be upgraded ??????</P>Sat, 18 Jan 2020 22:23:59 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/268829#M53545brontoringhio2020-01-18T22:23:59ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/268976#M53582
<P>I just bought these headphones yesterday - primarily for Teams/Skype meetings on my Windows PC.... I wish I had read this forum beforehand.<BR />I just called support and they told me they expected to be releasing a fix by August.</P><P>In the meantime I'll just use the cable not the bluetooth I guess.</P><P>&nbsp;</P><P>Very disappointing</P>Mon, 20 Jan 2020 02:58:47 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/268976#M53582mree54802020-01-20T02:58:47ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/269002#M53598
<P>August ???? In what world Bose is living !!!!!&nbsp;</P><P>Premium brands release patchs in days not in half years !!!!</P><P>Bose it's time to catch up&nbsp;</P>Mon, 20 Jan 2020 09:19:44 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/269002#M53598Toons1142020-01-20T09:19:44ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/269003#M53599
<P>&nbsp;Maybe Bose send or refund at least the QC25 mic audio cable for Android&nbsp; with all NC700 while waiting the long-awaited new firmware&nbsp;</P>Mon, 20 Jan 2020 09:22:42 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/269003#M53599Toons1142020-01-20T09:22:42ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/281413#M55946
<P>Is there any news on this? It's just crazy to see this such an expensive product not working well.</P><P>I can't use it with my laptop running with Windows 10. Every time lags when listening to music, and can't use it for communication with Zoom or Skype.&nbsp;&nbsp;</P><P>It's very uncomfortable especially during this time of containment where we have to work remotely!</P><P>&nbsp;</P><P>Any software updates already released? or in the plan?</P>Fri, 20 Mar 2020 12:22:12 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/281413#M55946hasneneg2020-03-20T12:22:12ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/298235#M59040
<P>I found the solution (or workaround). Go into Sound, Choose you output device and then click Device Properties -&gt; Additional device properties. Select Advanced tab and there uncheck "Allow application to take exclusive control on this device". Restart your applications and it should share the device between different appllications.</P><P>&nbsp;</P><P>Hope this helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Tue, 05 May 2020 11:08:23 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/298235#M59040Forkast2020-05-05T11:08:23ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299134#M59403
<P>Please fix issue with headphones only listening to one audio source on PC.</P>
<P>Device: NC700</P>
<P>Firmware: 47372cb</P>
<P>Issue: When using NC 700 and listening to multiple sources on PC the headphones will exclusively listen to one channel, even after disabling "exclusive mode" in windows. i.e. when playing a game and listening to music it is one or the other, and I am unable to then switch from that source to another. Such that when I stop spotify and want to watch youtube I must disconnect my headphones to switch. Please fix or refund me. Also you need to at least make it an option to display battery by percent, battery life estimates are crap, please just tell me ow charged it is, turning them off and on often makes battery level drop by ten or more hours. This is a very stupid feature. Both of these are easy to make and have been available on previous generations.</P>Mon, 11 May 2020 19:31:15 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299134#M59403sdlkfj;sadjfaewr2020-05-11T19:31:15ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299234#M59231
<P>The above comment on the workaround worked for me with the same problem on the Bose AE2 soundlink. Thank you!</P>Fri, 08 May 2020 00:33:07 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299234#M59231t1997bone2020-05-08T00:33:07ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299579#M59297
<P>I didn't have any luck with the exclusive setting, but may have found something.&nbsp; When looking through the forums, it was mentioned that the "Headphone" device in windows is the high quality audio transmission and the "Headset" device is the lower quality phone transmission.&nbsp; When I go to the Sound Control Panel, the Headset is the default communication device and Headphones the default device.&nbsp; This matches what I read and tells me Windows knows the Headset device is to be used for phone calls.&nbsp;</P><P>&nbsp;</P><P>My particular problem was trying to use Discord and anything else together.&nbsp; As soon as Discord started, any other audio quit playing, in my case Chrome playing YouTube and a game.&nbsp; Both of the non-call sources went silent when Discord started using the Headset device.&nbsp; As soon as I stopped Discord, both would play again.&nbsp; I think when the NC 700 gets a connection of a program that windows classifies as a&nbsp;<EM>phone call</EM>, like from Discord through the Headset device, it mutes any input playing through the Headphones device.&nbsp; This appears to be as designed.&nbsp; You get a call, it mutes your music.</P><P>&nbsp;</P><P>I was able to get past the muting problem by disabling the Headphones device in the Sound Control Panel and pointing all the programs to use the Headset instead.&nbsp; When I did this I had all three working together.&nbsp; I could hear Chrome/YouTube, the game, and Discord all at the same time.</P><P>&nbsp;</P><P>But this solution means that while I am using Discord, or any other program that Windows assigns to the Headset device for communications, I cannot listen to the higher quality audio.&nbsp; It's not that the Headset audio is horrible, but there is a noticeable difference.&nbsp; There is also an added open mic sound when using the Headset device for non-phone playback.&nbsp;</P><P>&nbsp;</P><P>If we had a setting that would allow for disabling the auto-mute of the Headphones when the Headset is in use a lot of people would be happier.&nbsp; Maybe this can be implemented in the Bose Music app or even better it could be assigned to the Google Assistant button I never use.&nbsp; One tap for mute the Headset microphone or two taps for change phone call mute mode.&nbsp; BTW, we need a mute button too.</P>Sat, 09 May 2020 09:55:09 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299579#M59297Once1112020-05-09T09:55:09ZRe: Bose 700 - Only hear one software on Windows 10https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299716#M59313
<P>I also didnt have any luck with the exclusive setting, even after rebooting the entire system.</P><P>&nbsp;</P><P>While I dont have a solution I think its a driver issue. The second any kind of program tries to read the microphone it mutes the NC 700 Stereo device.</P><P>&nbsp;</P><P>Meanwhile the NC 700 Hands-Free AG Audio device remains working, just with poor audio quality and most games really dont like working with it if you set it up as the default.</P><P>&nbsp;</P><P>If I run any kind of Audio, be that YouTube or Spotify. The second I open the Sound Control Panel and go to "Recording" tab while NC 700 Hands-Free AG Audio is active it mutes the Stereo device, same goes for any other software that just access the microphone. Disabling it in the "Recording" tab brings back the Audio and is kind of a workaround if you just want to use it as headphones.</P><P>&nbsp;</P><P>I will only hear audio with the microphone active if I set the Hands-Free device under the "Playback" tab as standard, but with poor audio quality and like I said, most games refuse to work with it, some only producing static and clicking noises.</P><P>&nbsp;</P><P>I really hope Bose or somebody finds a fix for this.</P>Sun, 10 May 2020 00:13:30 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-700-Only-hear-one-software-on-Windows-10/m-p/299716#M59313Aesir2020-05-10T00:13:30Z