FAQ

Purchase & Returns

What are my payment options?

We accept all major credit and debit cards for payment online, as well as PayPal.

How long will it take for my print to arrive?

Fine art prints are produced to order and require a high degree of printmaking skill and attention to detail. Framed prints will always take slightly longer than unframed prints. Shipping time will of course also vary based on location. Prints are typically received within 3 to 5 weeks from the time your order is placed.

Is it possible to expedite my order?

Possibly. Depending on where the photographer is based, we may be able to expedite at no additional charge. In other circumstances, you will be subject to rush production and shipping charges.

When will my credit card be charged?

Prints are hand-produced after an order is placed. Once you officially commission the work (i.e. purchase a fine art print) your credit card will be charged.

Will I be charged sales tax?

We only collect sales tax on orders shipped to California addresses.

How can I track my order?

What is your return policy?

Rock Paper Photo fine art photography are custom made upon order and each print is purely unique, therefore they are non-refundable, non-returnable, and non-exchangeable unless they are damaged upon arrival to you. If your print arrives to you damaged you can reach out to us via email with pictures of the damages and we will respond to your inquiry.

What if my fine art print arrives damaged?

In the unlikely event that your print arrives damaged please contact support@rockpaperphoto.com immediately to discuss your options. If you have not contacted us within 7 days of your purchase Rock Paper Photo cannot accept responsibility for work that has arrived damaged.

Packaging & Shipping

How will my artwork be shipped?

We ship all fine artwork via UPS.

Where will you ship?

We ship almost everywhere. If you live somewhere that does not have reliable UPS service, please email support@rockpaperphoto.com to confirm that we can ship to you.

How do you calculate shipping rates?

Shipping charges are calculated based on the weight, dimensions, and destination of the package to be delivered.

Can I ship to a location other than my home?

Yes. When placing your order you will be given the option to ship to any address that you choose. However, we cannot ship to P.O. Boxes.

How will my artwork be packaged?

We take great care to ensure that your order is carefully packaged so that it arrives in the same mint condition in which it left our facilities. Fine art prints that are smaller than 18x22 are shipped in heavy-duty reinforced flat packages surrounded by 2 chipboard inserts. Larger pieces require that we ship in tubes. Framed pieces are shipped wrapped in soft foam or bubble wrap and packed in custom reinforced corrugated cardboard boxes with interior foam corner protectors and additional padding.

Customer Service

When can I reach Rock Paper Photo Customer Service?

Our customer support team is available Monday-Friday from 9am to 5pm PST and is more than happy to answer questions. Please call us at 1-855-RPP-SHOP or e-mail us at support@rockpaperphoto.com. We promise to respond to any inquiries within a 24 hour window.

Can I call for recommendations?

Yes. Our customer service team is familiar with every fine art print in inventory and is happy to make recommendations for gifts or to simply help you find what you are looking for.

You don’t have the musician I’m looking for. Can you get it?

It depends. We have proprietary knowledge of the archives of all of our photographers – this is literally millions of images. We only include a very small number of their images on our website. We know who to contact for additional images depending on what you are looking for. We accept these research requests at no charge. Please contact Customer Service at support@rockpaperphoto.com with the details of what you are looking for and we will do our best to find it for you.

Can I request a certain number in a limited edition?

Yes. Of course, the number you request may have already been sold. If the requested number is available, you can request that number of the limited edition at no extra charge (i.e. if 7 is your favorite number you can request your print to be numbered “7/50” assuming the edition size is 50 prints).

Can I request a custom size?

Yes. Depending on the image and the photographer we may be able to fill requests for custom sizes. However, a custom size will not be part of a limited edition.

Trading Inquiries

How can I obtain rights to license an image I saw on Rock Paper Photo?

Rock Paper Photo does not license any photos it represents for editorial or commercial use. However, we are happy to put you in touch with the photographer and/or their licensing agency. Please send detailed requests to support@rockpaperphoto.com.

I’m interested in purchasing 5 or more fine art prints. Who should I speak with?

Fine Art Print Photography

What makes your photography fine art?

Every print sold by Rock Paper Photo is a museum quality, produced using archival materials with state of the art equipment. We combine craftsmanship, traditional values, and the latest technology. Renowned museums and galleries across the world use printing techniques identical to those used at Rock Paper Photo. Our prints are hand-signed and approved by the photographer. Like all fine art, these prints are rare, will appreciate in value over time, and are intended to be enjoyed by multiple generations of your family.

What size prints are available?

Each print is offered in different sizes. Our most popular sizes are 11x14, 16x20, and 20x24. These dimensions refer to the size of the paper on which the image is printed.

Do the sizes presented (i.e. 11x14, 16x20, etc.) on the site represent the image size or the paper size?

These sizes are the paper size. Your print will have approximately a 1” border on three sides and a 2” border on the bottom. These borders provide space for matting, framing, and handling without harming the image as well as space for the photographer to sign. For instance, if you order a 16x20 print, the image will be approximately 14x17 and the paper will be 16x20. Films, cameras, processes, and the natural proportions of images vary as they are enlarged.

Can I get my fine art print framed? What are my framing options?

Yes, you can order your fine art print framed. This will allow you to open your package and hang your art immediately on your wall. Our frames use acid-free, archival materials. We offer a classic black solid wood 1.25” frame with a classic 4-ply white 2” matte and UV plexiglass. The backing is flush with the frame and the backing is sealed to eliminate dust and preserve your print. Hanging hardware is included as well. This frame looks great with both black & white and color photography and is neutral enough to match almost any room. We understand that many people have specific framing preferences and are happy to ship unframed prints to allow for customizations. Please see our Buyer’s Guide for more information on our frames.

If my print is 11x14, how big will it be if I get it framed? I want to make sure I have enough room on my wall.

Assuming you use a 2” matte and a 1.25” frame, we estimate the following framed outer dimensions of our most popular sizes:

11 x 14 framed print will have approximate outer dimensions of 16x19

16 x 20 framed print will have approximate outer dimensions of 21x25

20 x 24 framed print will have approximate outer dimensions of 25x29

Please keep in mind that all frames are custom made to fit each image, which is why the above sizing is an approximation.

Is every print hand-signed by the photographer?

Nearly every print we offer is hand-signed by the photographer, however there are a few exceptions. In some circumstances, photographers have sold off their archives or they may no longer be alive. Prints without a signature will receive either a seal or an embossment. The product description of each image clearly indicates if a print is hand-signed by the photographer.

What does this Certificate of Authenticity mean?

Every Rock Paper Photo fine art print will be delivered with a Certificate of Authenticity. On framed pieces this will come in a plastic sleeve attached to the back of the frame. On unframed prints it will be packaged in with the print (we suggest you affix this to the back of the frame, NOT to the print itself). This certificate documents the size of the edition, the archival materials used, authentication date, title, photographer and artist. The Certificate is signed by the Rock Paper Photo Head of Production and ensures that your print is an official fine art piece, produced using fine art methods and materials

What does it mean for my print to be part of a limited edition?

By its very nature, photography is intended to be reproduced. This stands in stark contrast to other forms of fine art such as paintings and sculptures. The common practice in the fine art world is to produce fine art photography in limited editions in order to create scarcity and allow for the work to appreciate in value. A limited edition is defined primarily by print size and production technique. Limited editions vary in size with the size of the edition playing an important role in determining value.

I am a professional photographer and I would like to be represented by Rock Paper Photo. Who should I contact?