Contacting Spiderdoor

We are excited to help you with any questions you have in regards to our products, customer support and more. Please note our hours of operation are shown below. We do not have team members available during weekends. If you are having a keypad issue, please click here and try our Spiderpad Self Check System. Its very helpful and easy to use.

How support works: Our support team is only available to respond during normal business hours. Our goal is to respond to all tickets submitted within 24 hours!

Hours of business: We do no have support agents during weekend. Our hours are Monday through Friday 9:00am - 4:00pm eastern time.

Phone: We have a number available for voice calls but you will need to leave a message and we will get back with you. However, you will receive a much quicker response by submitting a request. Or number is (619) 489-6959

Spiderdoor Online Store

Spiderdoor.com is a convenient place to purchase Spider products and accessories from Spiderdoor. You can buy online or call (619-489-6959).

Spiderdoor Business Hours

We do no have support agents during weekend. Our hours are Monday through Friday 9:00am - 4:00pm eastern time.

Our Knowledge Base & Help Page

We would suggest you first clicking to view our Knowledge Base for answers to many questions. The Spider knowledge base can usually answer any questions you may have. If you can't find the answers you are looking for here, you can create a ticket for us by clicking here to Submit A Request. We will get back to you as soon as possible.

Spiderpad Self Check System

You can immediately click here to use our self help system. It can help identify many issues you may be having. It will also forward all of your answers to spider support. This will allow a tech to help you if you can't get your issue resolved.

Email Support

Contact Number

We have a number available for voice calls but you will need to leave a message and we will get back with you. However, you will receive a much quicker response by submitting a request. Our number is (619) 489-6959

"I've tried 4 different access control systems throughout my 20 years of owning self-storage facilities, and after SpiderDoor, the idea of using anything else is daunting to me. In the past I had to have a controller, computer, internet, and run wires all over the place. I'll never have to do that again because of SpiderDoor!"