America's public diplomacy is handicapped by arrogance, impatience, and a reluctance to listen. In Anti-Americanism and the Rise of Civic Diplomacy, Nancy Snow investigates how Washington can change its image abroad. In their responses to Nancy Snow's provocative thesis, R.S. Zaharna and John Robert Kelley focus on America's credibility deficit and the limits of civic diplomacy. Finally, Nancy Snow offers some concluding remarks.

Americas public diplomacy is handicapped by arrogance, impatience, and a reluctance to listen. In Anti-Americanism and the Rise of Civic Diplomacy, Nancy Snow asks whether Washington can change its image abroad.