Good morning
In a c224 this appears on the screen
3901439015
It does not give any error code, but it does not let me do anything.
I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
In the service mode, nothing about the adf appears
Any ideas

Thank you

Ahmed Bushara

02-28-2018, 11:54 AM

Good morning
In a c224 this appears on the screen
3901439015
It does not give any error code, but it does not let me do anything.
I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
In the service mode, nothing about the adf appears
Any ideas

Thank you

can you access the service mode!

copyman

02-28-2018, 12:50 PM

It looks like the ADF has been isolated. You should still be able to enter service mode after about 5 mins and see if isolated, if it is change it back.
If you unplug ADF does message go away and let you make a copy off glass?

rrrohan

02-28-2018, 03:23 PM

Why look at the adf when its disabled every single paper tray as well. As fat as i can see everything is isolated

Synthohol

02-28-2018, 04:58 PM

Turn the machine off with the main switch in the front door hold down panel reset while turning the machine on close the door while still holding down the button when you see a black dot In the upper right hand corner of the screen you could let go of the button about a minute later an icon for trouble reset will pop up touch it it should say okay turn off the main switch again count to a full 10 seconds turn it back on everything should be reactivated

copyrooks

03-01-2018, 03:32 PM

go to service mode and see the last error code it threw and research the code. Try a trouble reset and see if it goes away would be my first try. If not follow the troubleshooting for the code its throwing

REGSIS

03-01-2018, 04:09 PM

Good morning
In a c224 this appears on the screen
3901439015
It does not give any error code, but it does not let me do anything.
I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
In the service mode, nothing about the adf appears
Any ideas

Thank you

On your first picture there's a slider and two arrows.
If you slide that down I presume there are more errors/disabled parts.
It would be logical to me that if 3 trays are disabled then bypass tray would be disabled too.
Since machine is booting up I would say MFP board is OK.
Printer control board PRCB would be the first thing to replace on my list since it's the only common thing to all listed disabled parts.
The only thing that confuses me is no error codes!!!
That makes me think that MFP board has gone MAD :confused:

myster

03-01-2018, 04:44 PM

Why look at the adf when its disabled every single paper tray as well. As fat as i can see everything is isolated

thanks
All options in problem unit isolation were selected (SET).
Now the machine has everything operational, but it shows me 2 messages
1 only black and white printing is possible.
But I can make color copies and I can also print in color
2 The fax unit is not available
The machine does not have a fax unit and in option board status everything is deactivated.

It is clear that someone has been manipulating the machine and now it is driving me crazy