Genie won't login after firmware update

After upgrading my WNDR4300 to the latest firmware version 1.0.2.104 the Genie app on my iPod refuses to connect. It will not accept the password (which is not the default router password). The iPod has iOs 12.0.1 and the app is as far as I know the latest version (all my apps auto-update). The Genie app does not work on my wifes iPhone either. The netgear Genie desktop application on my PC works fine, as well as the routerlogin.net. But we really need the app to work as we use it to switch on and off the kids' network.

Re: Genie won't login after firmware update

Netgear has now provided me with a beta version of the firmware that fixed the issue. I am thankful for their diligent support and trust that the beta version will be available to others as soon as it has been quality tested.

Re: Genie won't login after firmware update

Thank you!

Yes I did perform a factory reset. (And I set up the whole network from scratch again.) And I did un- and re-install the Genie app on my iOs device. The problem persists: I cannot login to the router from the iOs device (but I can log in from the desktop version of the app and in a browser).

Re: Genie won't login after firmware update

I have the same issue. After upgrading to v1.0.2.104, I no longer able to login to the router from my iPhone genie app. It worked before. I rebooted the router and re installed the genie few times but nothing helped.

Re: Genie won't login after firmware update

An update: A netgear technician called me and we went through the case. Netgear was able to reproduce the issue in the Lab and have forwarded the case to the engineering department. The message is to stand by for a solution.

Re: Genie won't login after firmware update

Netgear has now provided me with a beta version of the firmware that fixed the issue. I am thankful for their diligent support and trust that the beta version will be available to others as soon as it has been quality tested.

Re: Genie won't login after firmware update

I’m having the same problem and have yet to get a fix I can’t even log in because I don’t have a computer so I can’t access anything I need to because the app isn’t working login wise it’s says username and password is wrong...

Re: Genie won't login after firmware update

Netgear has now provided me with a beta version of the firmware that fixed the issue. I am thankful for their diligent support and trust that the beta version will be available to others as soon as it has been quality tested.

Re: Genie won't login after firmware update

Re: Genie won't login after firmware update

I am also having this problem as well. Ran a firmware update and am unable to login on "local" as I did before; I can log in remotely but it is not showing all of the devices connected to my router so I am unable to control their wifi connections. I did reboot the router already.

Re: Genie won't login after firmware update

Thank you for the information! I will look into that. I have found that although I can only access the app by logging into "remote" it works ok for the most part; although, sometimes no connected devices will show other than the device I am using the app on. I usually have to log out and try again once or twice and eventually they will all show up.