Countdown Android App Support

Frequently Asked Questions

Can I share a countdown event in social media?

You can share any event which uses one of the standard themes in social media. However, an event created using the Custom Image theme will not be able to display the photo when shared and will default to a generic theme.

Why do I still see ads after purchasing the upgrade?

To remove the ads, please open Settings and select Restore purchases.

Why is the widget not updating?

First, try to remove and then re-add the widget. If you use a third-party launcher, please try restarting your device. In most cases, that will help.

Why does the widget stop?

The widget may stop if the application is forced to stop in the background. However, it should automatically start again after 5 minutes.

Why are the widgets still showing after I removed the app?

You need to remove the widgets manually. Android enforces this behavior.

Countdown off by 1 hour?

If it looks like your countdown is off by 1 hour, it is most likely because clocks will be set forward or back due to Daylight Saving Time (DST) before the countdown ends.

How do I set up a new countdown?

Tap on the green circle with the plus (+) sign in the bottom-right corner of the screen. Make your selections in the set-up form, then tap on SAVE in the top-right corner.

How do I delete a countdown?

Long tap on the countdown event in the list until the dialogue pops up. Then select DELETE.

How can I edit an existing countdown?

Long tap on the countdown event in the list until the dialogue pops up. Then select EDIT.

How do I change the order of the countdowns?

Tap on the menu icon in the top-right corner and select Sort order. Then long tap the icon depicting three grey lines to drag any countdown up or down the list. Tap on Save when you're done.

Does the App alert me when a countdown is about to expire?

Yes, if you tick the box Notification before end in the set-up menu, you will receive an alert message 5 minutes before a countdown reaches zero seconds. We plan to add user-defined alerts in a future version of the App.

I shared my countdown event from the app, but it does not count. Is this an error?

No. The code which makes the screen count up or down in the app or widget is something we can not share. This is largely due to the way the web works since most browsers will consider sharing code to be malicious. The best we can do is share a screenshot of the countdown event at the time of creation and link to a moving web page.

What about GDPR (General Data Protection Regulation)?

On May 25, 2018, the European Union introduced the General Data Protection Regulation (GDPR ), which is legislation on data protection and privacy for all individuals within the EU.

This app does not access nor store any personal information. However, creating a support request from within the app will ask you to provide an e-mail address to allow us to respond. The support request will also gather a modest set of app-specific settings to help us resolve the support request.

The app uses Google Admob to display advertising which in turn helps fund future app development and maintenance. By granting consent, you allow Admob to provide a better-targeted advertising experience based on your interests.

The app allows you to share information to Facebook but does not use any personal information to achieve this goal.