a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually… (read more)

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.

on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).

i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.

there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.

i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.

yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?

im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when … (read more)

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes
These are the crash reports just for today , it has also crashe… (read more)

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes

These are the crash reports just for today , it has also crashed 3 times just this month not counting these 4 today , and 5 times in February , 6 times in January ,and 5 times in December , its getting old with this crashing situation , i hate IE and Google Chrome , but at least they don't crash all the time

Firefox has been running slow upon opening and slow upon closing .( Hanging; with up to 500k in memory. To close now I must end task via the Task manager. it is so bad I … (read more)

Firefox has been running slow upon opening and slow upon closing .( Hanging; with up to 500k in memory. To close now I must end task via the Task manager. it is so bad I must use "the other guys" browser that begins with "I" and ends with "R" in order to contact you.

The following, are solutions I have tried.

Safe mode
disabled add-ons and plugins
removed cookies, session, places, SQLite files among others as suggested
deleted old profiles; created new profiles
re-installed, fresh installs of various versions * after removing all traces of FF on the system
run various virus, malware checks *including Microsoft, Malware Bytes, Trend Micro (full system online scan which took hours to complete).
replaced the Time Warner Cable Modem
Tried with and without add-ons
directly connected from the Modem to the Computer bypassing my router.
spent hours trouble shooting using various recommendations and suggestions via the internet and this forum to no avail.
and have accomplished nothing accept make the situation worse.

its a miracle if I can get FF to start even in safe mode .

I am handicapping you I am sure since I am unable to provide more trouble shooting information. I don't know how to get it from FF into IE. for that I apologize.
Currently using

windows 7 home sp1 64-bit I7 3770 16.0 gig RAM

FF Ver. 41.0.2 yes I know it is a tad older but the problems remain regardless of version.

I am lost, old, and tired after having spent countless hours on this and not being to familiar with Forums, I am begging for help and thanking you in advance for it.

Often while at ebay.com or transferring between ebay and Paypal, I will get a Bluescreen crash with the message equal not equal: IPEAKlwf.sys.
This issue only occurs whi… (read more)

Often while at ebay.com or transferring between ebay and Paypal, I will get a Bluescreen crash with the message equal not equal: IPEAKlwf.sys.
This issue only occurs while using Firefox Quantum at a rate of about 1-in-4 visits.

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading… (read more)

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading or replying to emails. Sometimes I'm lucky to finish typing a sentence before a blue screen crash occurs. I've turned off the automatic updates (opting for the "prompt me when updates are available" option. That won't fix the blue screen crashes though. I need to roll Firefox to the previous version to 51.0.1. BTW, I've checked my hard drive with Norton Utilities checkdisk which found and corrected several disk errors. I also de-fragmented my boot drive which was 34% fragmented (obviously I hadn't defragged it in a really long time!). Unfortunately the blue screen message takes up the full screen and flashes past so quickly I don't have time to read it before it vanishes and my system reboots. Since this only occurs while I'm using Firefox, and only started with 51.0.1 the problem almost certainly is being caused by this latest version of Firefox. My guess is that it contains "stuff" in it that isn't compatible with the version of Windows I am using which is why I need to roll back to the previous version.

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen fir… (read more)

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

When im using this 35.0.1 version everything works fine no youtube crashes or anywhere else. But if i chose to update ...crashes constantly NOTHING mentioned fixing it? F… (read more)

When im using this 35.0.1 version everything works fine no youtube crashes or anywhere else. But if i chose to update ...crashes constantly NOTHING mentioned fixing it? Firefox, i believe this is your dam problem looks like you ignore your complaints of which about this are many ...cannot at least list what is or isn't compatible with your latest train-wreck loaded updates?????????

In the past week or so, I've been having daily crashes with Firefox 35.0.1 after not having them, at all, for months. It doesn't happen on any particular sight, but it s… (read more)

In the past week or so, I've been having daily crashes with Firefox 35.0.1 after not having them, at all, for months. It doesn't happen on any particular sight, but it seems to involve how this version renders graphics. Sometimes, I'll be viewing a page and as a scroll down parts of the page black out and/or the graphics at the top repeat unto the bottom of the page as a scroll. Often, I just close out the page and then go back, but that doesn't always fix it. Eventually, the whole page crashes and I get an error asking me if I want to close out of plugin container afte the crash. This has happened while scroll down Flickr and on some newspapers I read online.

Is anyone else having this problem? It seems as if this is a problem with Firefox and not my computer. I've changed nothing on my system, recently, that'd explain this. I have no viruses or malware on my computer. All my plugins are up to date, and I even uninstalled and reinstalled Flash hoping that that would help. Could it be some of the add-ons I have active?

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything… (read more)

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything I could find in the support forums, reinstalling did not work, refreshing did not work and nothing else has worked either.
my most recent crash reports
bp-1fc759c5-c67d-4db0-aeeb-0c26d2150408
4/7/2015 11:32 PM
bp-30ef5683-c90b-4141-a1c0-b92de2150408
4/7/2015 9:56 PM
bp-5de78765-082c-4169-a51d-02eac2150407
4/7/2015 3:54 PM
bp-8bc87045-87eb-4b54-9d05-818542150407
4/7/2015 3:00 PM
bp-d9f8d7b6-6f5e-43d8-a824-d13542150407
4/7/2015 2:58 PM
bp-f9896dcd-a9dd-452a-8aa2-b2f9d2150407

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins]
When I want to save a file … (read more)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins]
When I want to save a file (=when I click on "browse" button), the dialog box of Windows appears and freezes (and Firefox crashes without specific error message). I'm under Windows 7, I've got comodo but nothing about Windows or firefox is blocked].
There is one week, this bug appears after some usings/download [I need to do the fix procedure when the bug appears]. now it's directly during the first one.
It's very embarassing. I've got Chrome for waiting ... but I don't want to use Chrome ;-)
help !!!!

[for example, I can't use the button "Browse an image" in this Web page, else Firefox crashes]

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8… (read more)

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8.1 from Windows 7 and still the same problem. I'm starting to think its a hardware issue. I've even tried using Chrome. I'm still having the same problem and get the "aw snap" when browsing. The only plug in I have is Adblocker. The the extensions are Shockwave, shockwave for director, Adobe acrobat, and OpenH264 video codec by Cinsco. I've updated everything. Reinstalled everything and now started to buy new hardware. Recently put Windows 8 on a brand new hard drive and still having the same problem. I'm almost considering buying another motherboard. I have my crash dump file that I can send if anyone can help.

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstallin… (read more)

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstalling, upgrading... nothing seems to work. HALP!!

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away.
However last night it didn't work like that. My … (read more)

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away.
However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again.
Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this.
bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter.
Thank you!