Fanatical Support® is always keeping our ears, schedules, and doors open to our customers and business partners.

Why Should I Visit the Rackspace® Customer Experience Center?

Our interactive Customer Experience Center will save you time and accelerate productivity of your business objectives. We work diligently for your visits to be informative, productive, and solution oriented so that you can leave with:

Critical face-to-face time with your support team and technology experts

Validation of your point of view and project needs

Relief that you have a team of Rackers supporting you along the way

A collaborative plan and a roadmap to help you achieve your objectives and make decisions

GALLERY

CEC Entrance

Our Customer Experience Center is conveniently located in the lobby of our Headquarters in San Antonio, Texas with secure access to thousands of experts and special amenities for our guests.

CEC Lobby

Our Customer Experience Center team will be ready to greet you and support your visit throughout the day.

Customer Common Area

The Customer Experience Center has plenty of common areas for you to refuel and gather during breaks from your session. There are also plenty of collaborative spaces for breakout discussions.

Catering Area

Our catering area has many tables for you to continue meeting with our experts. You can multi-task while you eat: all of the catering tables are also white boards!

CSOC Lobby

The Rackspace Customer Security Operation Center is adjacent to the Customer Experience Center. During your tour you will get a peek behind the scenes of our Rackspace Managed Security offering.

Meeting Room

Our Customer Experience Center houses five conference rooms with audiovisual connections for you to engage with our experts all over the world and ample white boarding space.

Fanatical Jacket

We recognize our most fanatical Rackers with a straight jacket every month during our Open Book sessions. You can take a picture with the original straight jacket, located in the Customer Experience Center.

Customer Boards

As you walk around our space, you will see hundreds of our customer names displayed on our walls. These customers have come to visit us at the Castle and spent the day with us in the Customer Experience Center.