New procedures and processing alerts

Installment payments

All installment payments for membership must go through the AutoDraft system.

The second payment normally is charged through a special process, initiated by myself and Tim around the 15th of the month. However, sometimes the 2nd charge cannot be processed because the credit card is invalid. At this point I contact the person via phone and email to attempt to secure a valid credit card.
It has come to my attention that when they contact ALA instead of talking directly to me and giving me the new info. they give it to whomever answers the phone.

If you receive a call from a person that is trying to pay the second installment on their membership dues they should be transferred to Eugenia or the information should be given to her. You can tell the person is paying an installment because there is a DUES FEE of $1.50 in the record.

Please do not give these payments to Liza. Installment payments are not to be entered manually into IMIS.