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Help us improve ehealth

The fact that you’re on this page means that you are using digital help for your wellbeing. It also means that your professional has chosen Minddistrict (that’s us) for this digital part of your care. We created every button, interaction, video, diary and so on in this platform. And we’d like to get you up to speed on a couple of things.

Starting April 21st, we will request your consent to a small number of items. These will make sure that you can keep using this ehealth platform effectively, that we comply with national regulations and that we can keep offering the best possible ehealth. Not just tomorrow, but also one year from now. And ten years from now.

Towards a better product

As described in the introduction, we want to improve ehealth, every chance we get. Together with healthcare professionals, but also with you.

It’s very important to us that our efforts are based on user experience. We like to talk with users, not to them. While developing our modules, user tests are one of the key design elements. Also, we take a little leap of joy whenever a client comes forward for a testimonial concerning our product.

Up until now, we’ve missed one very important part of feedback: the way clients experience our content while working with it. Not before, not after, but during: the moment when you can best describe your experience. In this way we can provide your professional with advice on ehealth. Also it offers us insights, making it possible to adjust our content and improve care.

If you choose to use the normal version of Minddistrict (instead of the ‘limited’ feedback free version), your feedback will be pseudonymized. Which means that we will receive data that has been adjusted by removing personal references, making it extremely hard to trace back to you. We will only use it to discover larger trends, not to analyse your personal situation.

“It’s very important to us that our efforts are based on user experience.”

A working product

The paragraph above describes the consent for our feedback function. You can turn it on and off whenever you want to, it won’t make a lot of difference to your experience. It will mean that you will help us improve ehealth. Next to this feature we will ask your consent to a number of elements that are essential to using Minddistrict. Without your consent, it just won’t work.

A few examples:

Without storing some data, it won’t be possible for you to return to were you left during your last session. Also, we wouldn’t be able to tell you about your progress with insightful graphs and animations. Please, let us show you our nice, brightly coloured graphs.

Without matching some data, we wouldn’t be able get your progress to your professional (who, by the way, is the only one that gets to see it).

We want our platform to be a safe and carefree place. So we have to ask everyone to please behave and not do anything illegal. We do this through our terms of use.

Finally, we need you to consent to our privacy policy. Using data is a sensitive matter and approaching it in an irresponsible way can have legal consequences. We put in a lot of effort to get this right and legal, so our customers don’t have to anymore.

“Please, let us show you our nice, brightly coloured graphs.”

Making everything transparent

While developing this request, we wanted to put transparency first. We know data is a sensitive matter and we know legal documents can be quite a challenge to read. That is why an ‘in plain language’ section was added to each item of the official document. And that is why we publish articles like this one to keep you informed. Scroll a bit further down and you will find a FAQ, covering additional questions you might have.

And that’s it! That's how we improve ehealth

We hope that everything is clear. If you have any furthers questions, we’d like to refer you to the FAQ below. If that does not resolve your query, please use the contact data at the bottom of your Minddistrict platform.

FAQ

For clients

Why is it necessary for me to give my consent?

The organization or person that provides care to you has entered into an agreement with Minddistrict for e-health services. In order to comply with national legislation regarding privacy, we need your explicit consent to process your (sensitive) personal data.

To what am I giving my consent?

To two parts that are essential to using the e-health platform:

The way we use your data.

The way you can act on our platform.

And one part that is optional.

Whether we can ask for your feedback on our content and research the way you use our product, aimed at improving the user experience.

If I give my consent to product feedback, in what way will you process my data?

In essence: in a professional manner, within the law and with respect for your privacy. To achieve this we removed some identifying elements (this is called ‘pseudonimizing’) making it very hard to relate them to you as a person. The generated dataset will be researched, not your personal data.

If I give my consent to product feedback, am I participating in academic studies?

No, your feedback will not be used for scientific research, or research by third parties. This is a different matter and purpose. When such research or study will be done, you will be informed in advance about the specific research, and asked whether you agree to participate in that study.

Why would I give you permission to do research?

Because you’ll help us to improve digitally enabled care. We get to analyse what works best in offering ehealth. Also we can make sure the experience of using ehealth is as user friendly as possible.

I refuse to give my consent, what happens next?

If you don't want to give your consent altogether, you won’t be able to use the platform. If we want it to function technically and comply with legislation, your consent is needed.

If you refuse to give your consent just to giving product feedback, you will still be able to use the platform. You just won't be helping the improvement of ehealth.

If I give my consent to product feedback, is it still possible to change my mind afterwards?

It sure is. Your consent can easily be withdrawn or given in your Minddistrict profile.

Do other persons look at or use my personal data?

No. Your personal data remains in the platform, and only the professional (through Minddistrict) and you have access to it. We do not sell your personal data. We only share our insights based on research on the anonimized (or, more specific: pseudonimized) data, not the underlying (personal) data. These insights are only shared on an group level; that means that we only communicate statistics such as "the mean number of logins per user on Minddistrict is 50 a month".

For professionals

Why am I not being asked for consent?

Your organisation has entered into an agreement with Minddistrict for e-health services. The consent discussed here is part of that agreement. If you’d like to know more, please approach the person responsible for the contract with Minddistrict.

My client refuses to give his or her consent, what happens next?

If your client doesn't want to give consent altogether, the client won’t be able to use the platform. If we want it to function technically and comply with legislation, their consent is needed.

If your client refuses to give consent just to giving product feedback, he or she will still be able to use the platform.

Do other persons look at or use the personal data?

No. The personal data remains in the platform, and only the professional (through Minddistrict) and the client have access to it. We do not sell any personal data. We only share our insights based on research on the anonimized data, not the underlying (personal) data. If we share insights to others, we never include personal information.