Consumer complaints and reviews

Consumer Complaint ID: CCN01329976

Dear Sir, I would like to bring to your notice that i have brought a samsung refrigrator convertible 321 litres. before booking i had told them i dont want display piece atleast 10 times but of no use they send me the same for i had complaint to the customer care but queries not solve for more then 15 days. then i went personally to the store and i spoke to Mr. Sagar who introduce himself as a store manager. but to my disguise he was abusive and told me that it cant be replaced nor refunded to which i insisted that this is not fair and his reply was shocking " NAHI KARTE REPLACE JO UKHAAD NA HAI UKHAAD LO ". I felt humiliated and left the store felt like robbed. Please look into the matter i feel like no justice for common man Thanks & Regards Abdul Razzak Jakbani 9004182120

I bought Voltas 1.5 Ton 5 Star 185 JY Split Smart AC from SNAPDEAL Order ID: 9730077158 Dt 02.11.2015 (Rs.32740/-). AC was delivered on Nov 20 2016. Installation Team of VOLTAS installed AC on Nov 21 2015 (Request No 15111904916). Within 4 months, ACs stopped cooling. Registered a complain at help line number 1800425455 on 22 Mar 2016 (Request no 16032210807) and the technician provided service immediately, found the pressure of the gas is less than 65 PSI and refilled the gas. The technician could not detect the gas leakage anywhere). Again less than week time, observed that AC is not getting cool and called helpline number 1800425455 on 27 Mar 2016 (Request no 16032702025).The technician provided service immediately, found the pressure of the gas is less than 65 PSI and refilled the gas. The technician could not detect the gas leakage anywhere).Now the AC ran good for 3 weeks . Again we feel that AC cooling is not very effective and called helpline number 1800425455 on 13 Apr 2016 (Request no 16041313300). The customer executive promised me to arrange a senior technician to fix the problem permanently .The senior technician visited home and said time there is an leakage due to which gas pressure is coming down. He fixed the leakage and refilled the gas. This time I was very happy assuming that the real cause of the leakage was detected and issue will not reappear. Believe me, within next 3 weeks, we felt AC cooling effect is not so great (at least not expected from VOLTAS TATA Product) and called helpline number 1800425455 on 6 May 2016 (Request no 16050607276).This time I was personally present at home when the engineer provided service. I politely request him to fix the coolant issue permanently (Gas pressure came down) in order to give us peace of mind and he refilled the gas. He could not detect leakage and could not figure it out why the gas pressure is coming down. I mentioned to him, this issue is reoccurring from the month of March and root cause is not yet known. What I need to do after the 1 year warranty? I cannot afford the cost to refill the gas every 2 months . He has no answer for my query.
Again 29 Sep 2016 I called help line number 1800425455 on 29 Sep 2016 (Request no 16092901009) for the same cooling issue . This time I talked VOLTAS Sr executive Rama (Do not her full name, she refused to disclose her full name when I requested) raising the voice for the old issue. She said I will arrange the senior engineer for the service and everything will be take care this time. I said the issue is not being corrected so far and this is my 5th request in last 10 month time for the same issue and how can you assure me that this should be take care this time. When I asked what will happen after a month after the expiry of the warranty? Do I need to call help line for the same issue after the warranty expires? She said I will have pay for the service after 1 year warranty and I said I cannot afford the cost after 1 year. She said I will arrange a phone call for you to talk to our Bhubaneswar, Odisha service manager and you can raise your concern to him. Waited for the whole day on 29 Sep 2016 and nobody called me. Like past, the technician visited and confirmed the gas pressure is down. He will come today 30 Sep 2016 to refill the gas. I called the VOLTAS customer care in night of 29 Sep 2016 for the replacement of the AC . He has raised a request number 16092908255 for the replacement and mentioned that I will receive a call today 30 Sep 2016 from Bhubaneswar, Odisha for the replacement of the AC. I am posting it 30 Sep 2016 12:30 AM and can sense the mental state.
REQUEST NO DATE ISSUE
16032210807 22/03/2016 Cooling issue
16032702025 27/03/2016 Cooling issue
16041313300 13/04/2016 Cooling issue
16050607276 06/05/2016 Cooling issue
16092901009 29/09/2016 Cooling issue
16092908255 29/09/2016 Replacement request
Wanted to post this message to get the attention of VOLTAS senior executive for the action.
Thanks
Sandeep
7744848327

Ref email trail :
Hello,
Order ID: OD306613126800153000
Product: Royal SP501 Electric Insect Killer
Thank you for contacting Flipkart Customer Support!
We're sorry to hear that you're facing issues with your above product.
Since the product was delivered to you on 09-08-2016 and it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfill your replacement/refund request.
Your kind understanding is highly appreciated in this regard.
Hope this helps.
Feel free to get in touch with us in case you need any further assistance.
Regards,
Usman Khyum
Flipkart Customer Support
Auto-Response ( 2016-08-29 00:22:47 )
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Thanks for writing to us. This auto-generated email confirms that we have received your query. Please do not reply this email.
We'll look into this and you will hear from us within the next 24 hours.
Thanks,
Team Flipkart
Your Query ( 2016-08-29 00:22:45 )
The replaced product stopped working ...what is this so bad quality product flipkart is delivering...if this is not returned or replaced again or my money refunded ...I will complain in consumer court...n share everything on social media....plz understand problem of customer else it will be bad for flipkart fame....u knw power of media

HI,
My Order Number (S801760622) and the details mentioned, the items has been delivered and happy to receive it in time.
Pleased to be a genuine customer one among and hope to do a continuous shopping with you in prospects however, the Mini Solar LED Lamp is not glowing more over its broken in the BOX itself – this is my first order from WHAAKY.com for my surprise I received a damaged Set, can you pl replace it with another set in working condition ASAP. Hope to hear back soon from your end.
Defects as below:
· Lights not Glowing
· Broken Handle
Need Replacement.