SAILOR Limited Edition Pro Gear Demonstrator - Sparkling Emerald

$310.00 USD

*Notice*

Due to the reductions of international flight during the 2019-nCoV novel coronavirus outbreak, Japan Post has temporarily suspended service to some countries/regions since April 2nd. For details, please refer to the list here.

In order to keep deliver beautiful pens to you, PenSachi has partnered with DHL to provide shipping to countries/regions affected by Japan Post service suspension. We understand that the fee might not be as low as with Japan Post but it's the best alternative at the moment. We apologize in advance for any inconveniences.

For countries/regions not on the list, PenSachi is still shipping by Japan Post as usual. You can find the shipping fee for both DHL and Japan Post at the end of the page. If you wish to upgrade your shipping method to DHL, please contact us via info@pensachi.com.

Shipping Courier

The shipping couriers that provide service to us are Japan Post Office and DHL. Once you have received the tracking number for your order, you can track the parcel using the link included in the shipping confirmation email.

Handling time

Handling time is 3 to 5 business days depending on the model. You will be updated about the progress of your order. Please note that order placed on weekend or Japanese National holidays will be handled on the next earliest business day.

Shipping methods & Arrival date

Standard Registered Airmail with tracking (5 to 10 days)

Expedited EMS (Express Mail Service) with tracking (3 to 8 days)

DHL Express with tracking (2 to 5 days)

The arrival date above is estimated by Japan Post Office and DHL. The tracking number may be activated after 1 or 2 days in transit.

Shipping fee

Nobody likes to pay for costly shipping fee. That's why we have always tried to offer the most reasonable prices for the best shipping options from Japan. FREE SHIPPING will be applied if your order is over $350 (Japan Post Office only). Shipping fee will be automatically displayed during checkout.You can estimate your shipping fee with this calculation below:

By Japan Post

Asia

Oceania & North America

Europe

South/Central America & Africa

Standard Shipping

7.99 USD

17.99 USD

14.99 USD

17.99 USD

Expedited Shipping

12.99 USD

25 USD

19.99 USD

24.99 USD

Standard Shipping (order over $350)

FREE

FREE

FREE

FREE

Expedited Shipping (order over $500)

FREE

FREE

FREE

FREE

Per our contract with the shipping company, the only shipping method available for the countries/regions below is Expedited Shipping:

2. Shipping rate and/or shipping to [country]?

We offer worldwide shipping at very reasonable rate. You can always clickherefor more information.

3. Have this pen shipped?

When your order has been shipped, you will receive an automated email from our store with the tracking number and the shipping courier's tracking page.The handling time for each order is different so please check see the tab Handling Process for more information.

4. Who is the shipping courier? How can I track the order?

5. Why does my tracking number show nothing/error?

The tracking number might be activated after 1 or 2 days.We would like to ask for your kind understanding on the matter.Please check the tracking page again after 1 or 2 days.

6. Is this [model] in stock? If not, how long to get it?

All fountain pen models not listed as sold out is in stock and available for sale.The restock for each fountain pen model is different due to the policy of the maker.If you are interested in making a back-order/pre-order, please chat with us directly or send us an email to info@pensachi.com.

Order Cancellation

All buyers are able to cancel their order without any additional fee within 48 HOURS after the payment.For all order cancellation after the given time, we would like to charge 15% of the order's TOTAL VALUE.(Maximum cancellation fee: US$150)

Order Confirmation

You will receive an order confirmation email from our official email address (info@pensachi.com). If you do not receive this email after making an order, please contact us on live chat or through email for help.

Handling time

Normal orders will be process within 7 to 10 business days from the day of purchase.Orders for Limited Edition fountain pen models are processed within 10 to 14 days.We will contact you regarding the expected shipping time via our email.

Order Update

PenSachi always guarantee the best possible service for you. However, there might be unexpected circumstances out of our control that might affect your order.In these cases, we update you immediately about potential problems. Please rest assured that we always have your best interest in mind. Thank you for your kind understanding.

*Notice*

Due to the reductions of international flight during the 2019-nCoV novel coronavirus outbreak, Japan Post has temporarily suspended service to some countries/regions since April 2nd. For details, please refer to the list here.

In order to keep deliver beautiful pens to you, PenSachi has partnered with DHL to provide shipping to countries/regions affected by Japan Post service suspension. We understand that the fee might not be as low as with Japan Post but it's the best alternative at the moment. We apologize in advance for any inconveniences.

For countries/regions not on the list, PenSachi is still shipping by Japan Post as usual. You can find the shipping fee for both DHL and Japan Post at the end of the page. If you wish to upgrade your shipping method to DHL, please contact us via info@pensachi.com.

Shipping Courier

The shipping couriers that provide service to us are Japan Post Office and DHL. Once you have received the tracking number for your order, you can track the parcel using the link included in the shipping confirmation email.

Handling time

Handling time is 3 to 5 business days depending on the model. You will be updated about the progress of your order. Please note that order placed on weekend or Japanese National holidays will be handled on the next earliest business day.

Shipping methods & Arrival date

Standard Registered Airmail with tracking (5 to 10 days)

Expedited EMS (Express Mail Service) with tracking (3 to 8 days)

DHL Express with tracking (2 to 5 days)

The arrival date above is estimated by Japan Post Office and DHL. The tracking number may be activated after 1 or 2 days in transit.

Shipping fee

Nobody likes to pay for costly shipping fee. That's why we have always tried to offer the most reasonable prices for the best shipping options from Japan. FREE SHIPPING will be applied if your order is over $350 (Japan Post Office only). Shipping fee will be automatically displayed during checkout.You can estimate your shipping fee with this calculation below:

By Japan Post

Asia

Oceania & North America

Europe

South/Central America & Africa

Standard Shipping

7.99 USD

17.99 USD

14.99 USD

17.99 USD

Expedited Shipping

12.99 USD

25 USD

19.99 USD

24.99 USD

Standard Shipping (order over $350)

FREE

FREE

FREE

FREE

Expedited Shipping (order over $500)

FREE

FREE

FREE

FREE

Per our contract with the shipping company, the only shipping method available for the countries/regions below is Expedited Shipping:

Authenticity 100% Guaranteed!

All items at PenSachi are sold at 100% Brand New condition. We directly obtained them from manufacturers with original parts and accessories.We make sure that you will be happy receiving your item in original package with the best and authentic quality.

Warranty up to 12 months for fountain pens!

For many fountain pens and many items at PenSachi, we offer you up to 12 months of warranty. This is a special policy that you can only have with PenSachi. Please refer to our warranty terms for all items in PenSachi:

Please check your item description to see whether there is warranty or not. It is provided in product technical specifications.

For all items, official warranty from manufacturer is provided. We will help you to send your item(s) to the maker for a repair or replacement.

Any defect or damage caused by inappropriate uses or wrong maintenance is not covered by warranty.

Customers are fully responsible for return shipping fee in case of warranty.

Warranty is available in the provided period only, please check your item listing.

Return Policy

Return Period: 30 days

We highly recommend you to to check your item(s) carefully after you receive it as returns are not accepted or are accepted at the buyer's cost after return period!

Returns are accepted within 30 days after you receive your item(s) (based on tracking information).

After our return period (30 days), returns are either declined or initiated with all costs covered by customers including shipping fee, handling fee and restocking fee.

PenSachi reserves the right to decline the claim for manufacturer defects or defective shipping if return request is made after our return period.

Return Conditions

If your item(s) arrives in damaged condition or seems like defective because of manufacturing or it is different item from what you purchased, please contact us within a week after you receive the parcel and provide us pictures describing the defect/ damage, we will take care of this carefully.

NON-DEFECTIVE ITEM

Your item(s) must be returned in brand-new, unopened, unused condition with full labels and original packaging to qualify for a refund or replacement. In this case, please note that the original shipping fee cannot be reimbursed. For a pen, it is considered as used if the ink has run through any part of the pen, the included cartridge, converter or piston filler is not intact and touches ink, also all tags and accessories are intact and not removed.

If your item(s) is used, we do not guarantee a full refund or a same replacement. The fees that buyer must cover in this case include: handling fee for the used item which is decided after we inspect the item, 10% of selling price for restocking fee and reshipping fee in case of replacement. In this case, please also note that the original shipping fee cannot be reimbursed.

For replacement, since a replacement might not be available in stock at that moment, after checking we will let you know whether you can have the same item or there are other options for you to choose. Apart from the fees mentioned in (2) and (3), if there is any different amount between prices of your item and replacement item, we will calculate and add or minus accordingly.

If the item defect is caused by the manufacturer, the costs for impairment or replacement as well as handling fee will be covered by us, even if the item is used. The fees will be refund to you after we have received the item and have carefully checked the item.

If the return is due to customer’s personal reason, free return can only be applied if the item is unused and is in brand new condition. If the item is used, the customer will be held responsible for shipping fee, handling fee and restocking fee. Item fee will be refunded as normal.

Process

Please email us with this information to make a return request:

Full name

Order number

Return item model number or name

Condition of the item (please attach the pictures too).

Description

HANDLING TIME: This is a limited edition pen so the handling time is 1 to 2 weeks. If there is any problem, you will be notified immediately.

2. Shipping rate and/or shipping to [country]?

We offer worldwide shipping at very reasonable rate. You can always clickherefor more information.

3. Have this pen shipped?

When your order has been shipped, you will receive an automated email from our store with the tracking number and the shipping courier's tracking page.The handling time for each order is different so please check see the tab Handling Process for more information.

4. Who is the shipping courier? How can I track the order?

5. Why does my tracking number show nothing/error?

The tracking number might be activated after 1 or 2 days.We would like to ask for your kind understanding on the matter.Please check the tracking page again after 1 or 2 days.

6. Is this [model] in stock? If not, how long to get it?

All fountain pen models not listed as sold out is in stock and available for sale.The restock for each fountain pen model is different due to the policy of the maker.If you are interested in making a back-order/pre-order, please chat with us directly or send us an email to info@pensachi.com.

Handling Process

Order Cancellation

All buyers are able to cancel their order without any additional fee within 48 HOURS after the payment.For all order cancellation after the given time, we would like to charge 15% of the order's TOTAL VALUE.(Maximum cancellation fee: US$150)

Order Confirmation

You will receive an order confirmation email from our official email address (info@pensachi.com). If you do not receive this email after making an order, please contact us on live chat or through email for help.

Handling time

Normal orders will be process within 7 to 10 business days from the day of purchase.Orders for Limited Edition fountain pen models are processed within 10 to 14 days.We will contact you regarding the expected shipping time via our email.

Order Update

PenSachi always guarantee the best possible service for you. However, there might be unexpected circumstances out of our control that might affect your order.In these cases, we update you immediately about potential problems. Please rest assured that we always have your best interest in mind. Thank you for your kind understanding.

Free Shipping Available

*Notice*

Due to the reductions of international flight during the 2019-nCoV novel coronavirus outbreak, Japan Post has temporarily suspended service to some countries/regions since April 2nd. For details, please refer to the list here.

In order to keep deliver beautiful pens to you, PenSachi has partnered with DHL to provide shipping to countries/regions affected by Japan Post service suspension. We understand that the fee might not be as low as with Japan Post but it's the best alternative at the moment. We apologize in advance for any inconveniences.

For countries/regions not on the list, PenSachi is still shipping by Japan Post as usual. You can find the shipping fee for both DHL and Japan Post at the end of the page. If you wish to upgrade your shipping method to DHL, please contact us via info@pensachi.com.

Shipping Courier

The shipping couriers that provide service to us are Japan Post Office and DHL. Once you have received the tracking number for your order, you can track the parcel using the link included in the shipping confirmation email.

Handling time

Handling time is 3 to 5 business days depending on the model. You will be updated about the progress of your order. Please note that order placed on weekend or Japanese National holidays will be handled on the next earliest business day.

Shipping methods & Arrival date

Standard Registered Airmail with tracking (5 to 10 days)

Expedited EMS (Express Mail Service) with tracking (3 to 8 days)

DHL Express with tracking (2 to 5 days)

The arrival date above is estimated by Japan Post Office and DHL. The tracking number may be activated after 1 or 2 days in transit.

Shipping fee

Nobody likes to pay for costly shipping fee. That's why we have always tried to offer the most reasonable prices for the best shipping options from Japan. FREE SHIPPING will be applied if your order is over $350 (Japan Post Office only). Shipping fee will be automatically displayed during checkout.You can estimate your shipping fee with this calculation below:

By Japan Post

Asia

Oceania & North America

Europe

South/Central America & Africa

Standard Shipping

7.99 USD

17.99 USD

14.99 USD

17.99 USD

Expedited Shipping

12.99 USD

25 USD

19.99 USD

24.99 USD

Standard Shipping (order over $350)

FREE

FREE

FREE

FREE

Expedited Shipping (order over $500)

FREE

FREE

FREE

FREE

Per our contract with the shipping company, the only shipping method available for the countries/regions below is Expedited Shipping:

Authenticity 100% Guaranteed!

All items at PenSachi are sold at 100% Brand New condition. We directly obtained them from manufacturers with original parts and accessories.We make sure that you will be happy receiving your item in original package with the best and authentic quality.

Warranty up to 12 months for fountain pens!

For many fountain pens and many items at PenSachi, we offer you up to 12 months of warranty. This is a special policy that you can only have with PenSachi. Please refer to our warranty terms for all items in PenSachi:

Please check your item description to see whether there is warranty or not. It is provided in product technical specifications.

For all items, official warranty from manufacturer is provided. We will help you to send your item(s) to the maker for a repair or replacement.

Any defect or damage caused by inappropriate uses or wrong maintenance is not covered by warranty.

Customers are fully responsible for return shipping fee in case of warranty.

Warranty is available in the provided period only, please check your item listing.

Return Policy

Return Period: 30 days

We highly recommend you to to check your item(s) carefully after you receive it as returns are not accepted or are accepted at the buyer's cost after return period!

Returns are accepted within 30 days after you receive your item(s) (based on tracking information).

After our return period (30 days), returns are either declined or initiated with all costs covered by customers including shipping fee, handling fee and restocking fee.

PenSachi reserves the right to decline the claim for manufacturer defects or defective shipping if return request is made after our return period.

Return Conditions

If your item(s) arrives in damaged condition or seems like defective because of manufacturing or it is different item from what you purchased, please contact us within a week after you receive the parcel and provide us pictures describing the defect/ damage, we will take care of this carefully.

NON-DEFECTIVE ITEM

Your item(s) must be returned in brand-new, unopened, unused condition with full labels and original packaging to qualify for a refund or replacement. In this case, please note that the original shipping fee cannot be reimbursed. For a pen, it is considered as used if the ink has run through any part of the pen, the included cartridge, converter or piston filler is not intact and touches ink, also all tags and accessories are intact and not removed.

If your item(s) is used, we do not guarantee a full refund or a same replacement. The fees that buyer must cover in this case include: handling fee for the used item which is decided after we inspect the item, 10% of selling price for restocking fee and reshipping fee in case of replacement. In this case, please also note that the original shipping fee cannot be reimbursed.

For replacement, since a replacement might not be available in stock at that moment, after checking we will let you know whether you can have the same item or there are other options for you to choose. Apart from the fees mentioned in (2) and (3), if there is any different amount between prices of your item and replacement item, we will calculate and add or minus accordingly.

If the item defect is caused by the manufacturer, the costs for impairment or replacement as well as handling fee will be covered by us, even if the item is used. The fees will be refund to you after we have received the item and have carefully checked the item.

If the return is due to customer’s personal reason, free return can only be applied if the item is unused and is in brand new condition. If the item is used, the customer will be held responsible for shipping fee, handling fee and restocking fee. Item fee will be refunded as normal.