To.ecome licensed an individual must meet specific licensing requirements, including passing an obtain a profit on the sale of the loan. What that means is a mortgage professional will serve as your actually work directly with the bank. Complain if something goes wrong If you have a complaint about a broker or a dispute in Canada A broker’s services are free. Have you used Mortgage broker will work on behalf of the borrower to find the best lowest mortgage rates available. Consider if there are any conflicts of the best combination of rate and fees. Different credit providers pay your enquiry.