Google Assistant is making Reservations for you

June 3, 2018

Google proposes a solution to avoid hectic procedures of reservation as their Digital Assistant would take that responsibility for you.

Google has revolutionized internet-related services and products including Search Engine, Cloud Computing, and Online Advertising Technologies. Their desire to keep improving has helped them to achieve feats that were not even imaginable a decade ago. Artificial Intelligence has completely changed the dynamics of this modern world. It is spreading like a fire in the forest and tech companies must excel in this field if they want to stay competitive in the market.

Google realized it at the right time and invested heavily in this industry. The results they are getting show that it was worth every single bit of it as the company is generating a lot of revenue due to Artificial Intelligence. The latest advancements in Google Assistant were displayed to the world at the annual I/O Developer Conference and they are simply jaw-dropping.

The first time launch of Google Assistant was in form of a bonus feature in the ‘ho-hum Allo Messaging application’. It has never looked back since then as the company made incredible improvements to it. New features and products are being added to make it more helpful to the users irrespective of their device. Similarly, Google wants to keep pace with Amazon’s Echo which improves pretty rapidly.

According to the claims of Google, it is currently installed in more than 500 million devices around the world. Probably the best trick from Google came past Tuesday as they displayed the Assistant’s capability to talk to people on your behalf.

You might find it hard to believe but Google Assistant will make reservations and appointments for you by making actual voice calls to different organizations. All this is possible only due to the excellent machine learning abilities of the Assistant. It will manage those bookings that are not easy by any means but the brains of Google in the sky are well-equipped to manage them. Sundar Pichai, the CEO of Google, played back a couple of demos to the audience of the I/O Developer Conference which clearly indicated that the technology he is using is quite accurate.

One of these recordings was a call to a hair salon. The voice of the assistant seemed extremely natural as he talked with the representative of the salon. That was the reason for his failure in recognizing the fact that he was talking to a digital artificial helper. In addition to human voices, Google Assistant used expressive sounds like ‘hmms’ and ‘ahs’ which made it virtually impossible to detect. Similarly, this tool has the potential to navigate a difficult call where the accent of the speaker is hard to understand. Pichai mentioned it repeatedly that it was not something created artificially for stage demo and these calls were made in real. He praised the abilities of the Assistant in the following words:

“The amazing thing is that Assistant can actually understand the nuances of conversation. We’ve been working on this technology for many years. It’s called Google Duplex.”

Despite the fact that it seems like something extraordinary, it is still in the phases of development and early testing of Assistant is expected this summer. It will also remember your foods and pickup locations so that you don’t have to place your order using a chatting application. Google did mention their initial partners in this regard. The list includes Door Dash, Dunkin Donuts, Just Eat, Starbucks, 7-Eleven, Domino’s, Panera Bread, and Applebee’s. Similarly, it will provide an overview of your day by making use of the previous data from various sources. It will also be launched in Google Maps this summer.

Pichai told the world that the Assistant reacts intelligently even if the conversation takes an expected course. Having said that, he agreed that there are complex cases where it does fail and they need a massive amount of hard work to rectify these problems. Google published a blog post which explained more details about Duplex. It described the in-action features of the Assistant by saying,

“The technology is directed towards completing specific tasks, such as scheduling certain types of appointments. For such tasks, the system makes the conversational experience as natural as possible, allowing people to speak normally, like they would to another person, without having to adapt to a machine.”

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