Who is it for?

Our Bureau service is for larger organisations who already have, or plan to obtain a Service User Number (SUN) from Bacs.

It allows you to automate more of the process, optimising the speed and accuracy of your Direct Debit collections but removing the risk of managing it all yourself. We can tailor elements of the service to your needs.

Typically, you will need a turnover in excess of £1m a year to be granted your own SUN by your bank. If you meet the criteria we can help you apply for your SUN.

Bacs reports are immediately available for you to view online and you can see the full audit trail making it easy to address any queries or claims. If there are any issues, we work with you to resolve them immediately to improve the process so they won’t reoccur next time.

We take care of issuing the mandatory Bacs notifications to your customers to confirm set-up and collection information. These will be fully branded with your details and, it’s your Company name only that appears on your customers’ bank statements.

We also alert you to any changes in Bacs rules or processes so you can make sure you’re ready.

Exceptional security including token based data transfer so you don’t need to send customer bank details each time

Comprehensive customer support through our online helpdesk and the Customer Service team

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How much does it cost?

Our Bureau Service cost depends on the number of transactions you make. To get a comprehensive quote please contact our Sales team.

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Can I change to the Managed service?

Yes, if you want to change to our Managed service, you can do so at any time – and we won’t charge you for the change.

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Can you help me switch from a different Bacs bureau?

Yes, we can help you switch provider quickly and with minimal effort on your part, so you don’t miss a collection. To find out more, talk to our Sales team.

How Do I Sign Up?

Fill out the short form below and a member of our expert team will be in touch. Alternatively, you can call us, and we’ll explain everything you need to know – or email us and let us know when to call you.

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