Recently, Amazon made headlines for its unorthodox approach to
tackling a challenge every company faces. It’s the question
haunting senior management and human resources professionals
everywhere: How do you find out which employees are bringing your
company down and what can you do to stop them?...read more

On Thursday, we sponsored an eWorkshop about the value of employee
engagement on customer metrics with Demand Metric. We had great
quetsions come in that we unfortunately did not have enough time to
get to, but have answered below! If you missed the eWorkshop or
would like to watch it again, the...read more

What are your annual, quarterly or monthly reviews based on? Sales
numbers? Goals? Campaigns executed? Leads generated? Probably
something along those lines, right? Well, things might be different
in the near future: employee reviews could be based on
organizational influence. Last spring,...read more

This week I read a few discussion boards that were discussing the
differences between observations and perceptions and it got me
thinking about how these two ideas apply in
the classroom. As a trainer, you are often asked to
provide assessments(your perceptions) of staff’s ability to do
perform. ...read more

Performance reviews are no fun. Whether they’re annual reviews with
a manager or 360 peer reviews, they’re unwelcome aspects of any
job. Although 360 reviews seem like they would be the perfect
complements to standard annual reviews, they have the potential to
wreak havoc on morale, productivity and...read more

Performance reviews are a necessary evil in the workplace. The good
news is that the one-way, annual performance evaluation where an
employee gets to hear about the all things she did wrong over the
past year, and maybe a few that she did right, isn't the be all and
end all of the review process....read more

In times when every penny counts, there is more demand on training
managers to “prove” that training has paid off. Most
organizations follow Kirkpatrick’s 4 Levels of Evaluation: The
immediate feedback: The smiley sheets at the end of the training
program where participants respond to questions on...read more

Many of us are making resolutions and goals for 2012. Is one
of your new year’s aspirations to move from a Trainer role to
Training Manager role? The rewards of training leadership are
tremendous, but before taking your first leap toward this new path,
make sure you’re doing so with your eyes wide...read more

Online survey tools are excellent for capturing consumer and B2B
marketing data, but the fun begins when we analyze the data. We can
review questions individually or in combination to isolate
patterns.Univariate frequencies look at responses to one question
at a time. The tables below show two...read more

As a freelance writer, I have to work for a lot of different
clients who have a wide variety of needs. So, it occurred to me one
day that I might need to create a survey of my own to send out to
past and present clients. Although I sometimes have editors, I
don't have a supervisor or manager to give...read more