The company's representative, Camille, gives poor customer service. I brought an issue with their cleaning to her attention and she repeatedly ignored it. When I asked whether she looked into it, her responses over the next 4 days were "forgot to text u yesterday", "didn't hear anything about it, will ask", "just texted, should hear something soon", "sorry, I got a response yesterday but forgot to reply". I gave them another chance and requested a bid for another job. She didn't reply at all. That is rude and unprofessional and I would not hire them again.

Claudia House Cleaning Service had been cleaning my house every 3 weeks (sometimes 4th week) beginning 9/27/12. Claudia sent her daughter, Camilla and she cleaned every 3 weeks but then she told me in Dec. that she would no longer be cleaning for me as she was going to school. She said her husband would add me to his Mondays cleaning service. I texted and talked with Camilla on Friday, Feb 15th confirming that her husband would be at my house on Monday, February 18, 2013. I texted Camilla at 7:30 a.m. letting her know that I put everything out and would see her husband at 12:00 noon. At 12:15 pm her husband had not arrived so I texted her to see if he was running late. No response. I called her, no response. I texted her a few more times and by 2:00 p.m. I texted her and said it was very unprofessional of her not to have called me or texted me to let me know that her husband would not be coming today. I no longer recommend Claudia House Cleaning Service. Very unreliable and not professional.

Claudia came the very same day I called her. She is friendly, professional, and customer service driven! I hired her on the spot! She will actually perform the cleaning tomorrow, and I am very excited about it.