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In December 2017, while staff were carrying a patient from a property using a stairlift, the person fell from the top to the bottom of the stairs. The impact caused bleeding in their brain.

There were two further incidents that took place where frail or vulnerable patients were dropped by the ambulance transport service.

A West Midlands Ambulance Service spokesman said: “The trust treats over a million patients a year and the number of times that something goes wrong is extremely small.

“However, when it does, it is vital that we look at the circumstances so that we can learn from them so that patient safety can be further improved.

“The Trust raised a serious Incident in relation to this [paralysis] incident and carried out a full root-cause analysis (RCA). The staff concerned underwent additional training, with wider training based on the lessons identified."