Privacy Policy

Your personal information is safe with zChocolat.

What information do we collect?

All the information entered online in various forms throughout our website will be saved in our database, including but not limited to your personal information (name, email, password, billing address, etc.), your gift recipient information (name, delivery address, etc.), and your order information (products, personal messages, customization options, delivery dates, etc.). The only information you enter online that is not stored is your credit card information (it is used for a fraction of a second to get an authorization from your bank at the time of checkout). We also record your online trace (referring URL, IP address, Internet Service Provider's name, number of visits, etc.).

How to make changes to your personal information?

You can update all your personal information online in your account including contact information, email preferences, and login credentials. We can also make these changes for you including disabling your account if you email us at zcontact@zchocolat.com or write to zChocolat, CS Department, Za Les Chalus - 04300 - Forcalquier - FRANCE.

Updates to Privacy Information

Please review the site periodically to see any updates to the information provided here. This privacy policy was last updated on July 12, 2017.

If you have any questions

If you have any questions regarding this privacy policy you may contact us by email at zcontact@zchocolat.com; by phone at 1-800-529-9512 toll-free from North America or 33 (0)4 42914365 from outside North America; or by mail at zChocolat, CS Department, Za Les Chalus - 04300 - Forcalquier - FRANCE.

How do we use the information we collect?

All the personal information we collect is used exclusively internally. We never sell, rent, trade, license or otherwise disclose the information we collect to anyone except Distrinet (our logistics company, a subsidiary of zChocolat) and DHL (our shipping carrier). Both companies have signed a confidentiality agreement with zChocolat and only have access to the data necessary to process and deliver your order. The information we collect is used internally to provide enhanced customer service, improve your online experience by displaying more relevant content, detect fraudulent transactions, deliver our newsletter, and alert you to new products and services. However, please note that as required by law, we may disclose information in response to requests from law enforcement officials, subpoenas, a court order, or by other legal requirements.

How do we protect the information we collect?

Security is a prime concern of ours. Our servers are configured with sophisticated firewalls and security procedures to protect your personal information. All transmissions between your browser and our server are encrypted with Secure Sockets Layers (SSL) using Verisign® technology.

How do we use cookies?

A cookie is a small removable data file that is stored by your web browser on your computer. Our cookies are not intrusive or malicious in any way. Instead, they allow us to enhance and personalize your online surfing and shopping experience. For example, they allow us to identify you when you return to our website, remember the item in your shopping cart or record your online behavior.

Shop with confidence

For the sixth year in a row, zChocolat has been awarded the "Customer
Service Award 2016" from the Better Business Bureau in the United
States, which requires an A+ rating with a complaint-free record,
conformance with rigorous accreditation standards, and impeccable business practices.