Register for Webinar: Moving to Digital Customer Service

Contact centres are no longer just about calls, emails and letters. All the time, we are seeing contact centres implement new channels, such as live chat, social media and messaging apps.

However, you cannot simply decide to implement a channel just because everyone else does. Having a digital service strategy in place that helps guide your decision making, so you create a digital service environment that best suits your contact centre's needs, is best practise. Yet, this is easier said than done.

In this webinar, we will discuss the best approaches for you to take when moving to digital customer service, how you can integrate your channels and how to deliver consistent service across each.

Panellists

Paul Weald

Contact Centre Innovator

David Rowlands

8x8

Jonty Pearce

Call Centre Helper

Topics to be discussed

What is a digital strategy

Delivering great customer service

Channel integration

Overcoming omnichannel issues

Live chat

The digital future

KPI choices across different channels

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