CloudApp Status - Incident Historyhttp://status.getcloudapp.com
StatuspageMon, 05 Nov 2018 11:16:50 -0800When viewing a CloudApp share link, users are experiencing a malware warning issued by Google Chrome. We are currently investigating the root cause.
<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>12:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:01</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Wed, 10 Oct 2018 12:50:50 -0700http://status.getcloudapp.com/incidents/hwn8gfdpssvr
http://status.getcloudapp.com/incidents/hwn8gfdpssvrWhen viewing a CloudApp share link, users are experiencing a malware warning issued by Google. We are currently investigating the root cause.
<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>02:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:48</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:47</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Wed, 10 Oct 2018 02:57:37 -0700http://status.getcloudapp.com/incidents/1jslfl4k74dh
http://status.getcloudapp.com/incidents/1jslfl4k74dhElevated API Errors
<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>09:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>08:15</var> PDT</small><br><strong>Identified</strong> - Some users are unable to see the drop links after a drop has been created. We've identified the issue and as an intermittent so​​lution, you can go to http://my.cl.ly/account/privacy and change your link strength to 'Long links' and that should fix the issue.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:55</var> PDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p> Mon, 06 Aug 2018 09:09:26 -0700http://status.getcloudapp.com/incidents/dttcwxn9034z
http://status.getcloudapp.com/incidents/dttcwxn9034zInvestigating API and Viewer issues
<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>02:31</var> PDT</small><br><strong>Resolved</strong> - Our engineering team have resolved the API and Viewer issues.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>01:46</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>01:46</var> PDT</small><br><strong>Investigating</strong> - Our engineering team is investigating issues related to viewing files on our 'Viewer' pages as well as file upload issues ("Internal server error'" message in desktop client). We should have an update to this incident soon.</p> Sun, 24 Jun 2018 02:31:04 -0700http://status.getcloudapp.com/incidents/8vhx95n5t3fx
http://status.getcloudapp.com/incidents/8vhx95n5t3fxInvestigating database issues
<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>06:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>06:23</var> PDT</small><br><strong>Investigating</strong> - We are investigating issues related to viewing assets on the ‘viewer’ pages and ability to upload files from our desktop applications. Our engineering team is looking into the issue and should have an update shortly.</p> Thu, 14 Jun 2018 06:50:31 -0700http://status.getcloudapp.com/incidents/nvltymq72ymq
http://status.getcloudapp.com/incidents/nvltymq72ymqInvestigating Viewer Issue
<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:55</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved and all systems are working correctly</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:40</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue related to viewing CloudApp content on the 'viewer' pages. Our engineering team is looking into the issue and should have an update shortly.</p> Wed, 13 Jun 2018 22:55:05 -0700http://status.getcloudapp.com/incidents/qpqprr0z3nvs
http://status.getcloudapp.com/incidents/qpqprr0z3nvsWe've identified the issue affecting our API and are performing a fix. CloudApp should be available again shortly.
<p><small>May <var data-var='date'>18</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>08:29</var> PDT</small><br><strong>Update</strong> - We've made an update to our systems and a fix has been released. Uptime should not be 100%.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>08:02</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>08:02</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> Fri, 18 May 2018 08:30:19 -0700http://status.getcloudapp.com/incidents/njq76b48fsm3
http://status.getcloudapp.com/incidents/njq76b48fsm3Investigating Viewer Issue
<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:22</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue related to viewing CloudApp content on the 'viewer' pages</p> Tue, 08 May 2018 16:42:27 -0700http://status.getcloudapp.com/incidents/2qfsv0pk1v3c
http://status.getcloudapp.com/incidents/2qfsv0pk1v3cInvestigating connectivity issues.
<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:18</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:10</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Tue, 23 Jan 2018 12:18:29 -0800http://status.getcloudapp.com/incidents/lhq9yw84ltmy
http://status.getcloudapp.com/incidents/lhq9yw84ltmyAPI errors detected and affecting access to existing share links and new drop creation
<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:42</var> PST</small><br><strong>Resolved</strong> - CloudApp is back online!</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:26</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Mon, 27 Nov 2017 09:42:33 -0800http://status.getcloudapp.com/incidents/4w6h14qy03g7
http://status.getcloudapp.com/incidents/4w6h14qy03g7API errors detected and affecting access to existing share links and new drop creation
<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:14</var> PDT</small><br><strong>Monitoring</strong> - Error rates have been reduced and platform services fully operational. Our engineering and ops team is continuing to monitor.</p> Fri, 20 Oct 2017 10:24:41 -0700http://status.getcloudapp.com/incidents/0wp46h98mbkl
http://status.getcloudapp.com/incidents/0wp46h98mbklAPI errors detected and affecting access to existing share links and new drop creation
<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>03:32</var> PDT</small><br><strong>Resolved</strong> - Error rates have been reduced and platform services fully operational. Our engineering and ops team is continuing to monitor.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>01:06</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> Mon, 12 Jun 2017 03:32:23 -0700http://status.getcloudapp.com/incidents/kfk4b21nbjm1
http://status.getcloudapp.com/incidents/kfk4b21nbjm1API is receiving connection errors
<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>11:43</var> PDT</small><br><strong>Resolved</strong> - All services are operational at this time.
<br />
<br />Our team had a scheduled platform upgrade over the weekend that allows for improved response times, increased security and auto-scaling to handle growing load and fault-tolerance (leveraging Amazon AWS Beanstalk services). Due to a configuration issue this morning (Pacific time), SSL services were interrupted which were promptly addressed by our engineering team. Intermittent timeouts (approximately 30 minutes) to our API were reported however we have confirmed all services are operational at this time.
<br />
<br />We understand how critical CloudApp is to your business’ operation and are working to best serve you. Please let us know if you experience any further service interruption and how we can be of assistance.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>11:14</var> PDT</small><br><strong>Monitoring</strong> - Fix is released and we're monitoring for any outstanding issues.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Identified</strong> - We've identified an issue with our API and various services may intermittently be unresponsive while we deploy a fix.</p> Wed, 07 Jun 2017 11:43:16 -0700http://status.getcloudapp.com/incidents/q8p1279gsbqw
http://status.getcloudapp.com/incidents/q8p1279gsbqwInvestigating connectivity issues.
<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:32</var> PDT</small><br><strong>Resolved</strong> - We have not noticed any connectivity issues since 10am PST. If you are experiencing any timeouts please let us know.
<br />
<br />https://get.cloudapp.help/hc/en-us/requests/new</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Monitoring</strong> - We've identified and implemented a solution to the connectivity issue. Connections should return to normal and if you're running into any issues don't hesitate to contact support so we can help you. https://get.cloudapp.help/hc/en-us/requests/new</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:42</var> PDT</small><br><strong>Investigating</strong> - We are identifying reports of connectivity issues.</p> Mon, 27 Mar 2017 22:32:57 -0700http://status.getcloudapp.com/incidents/rbx24v7l5s47
http://status.getcloudapp.com/incidents/rbx24v7l5s47Custom domain availability interrupted
<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:59</var> PDT</small><br><strong>Resolved</strong> - Custom domains incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:13</var> PDT</small><br><strong>Monitoring</strong> - Custom domain names are starting to work again. We're continuing to monitor the situation.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Identified</strong> - We've identified the issue with custom domain resolution and our engineers are releasing a solution now.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:30</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues with custom domain resolution.</p> Mon, 20 Mar 2017 16:59:00 -0700http://status.getcloudapp.com/incidents/bclmsw86t3lf
http://status.getcloudapp.com/incidents/bclmsw86t3lfUpload Timeout
<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:58</var> PST</small><br><strong>Resolved</strong> - AWS S3 is back online, and all CloudApp functions should be back to normal now.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:03</var> PST</small><br><strong>Monitoring</strong> - Most of our services are back online. The ability to create drops has been restored. Intermittent disruptions or latency issues may still occur while AWS restores functions across their services.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Identified</strong> - AWS is experiencing outages and it is affecting the following services — uploads, drop viewer, drop thumbnails.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:59</var> PST</small><br><strong>Investigating</strong> - CloudApp is currently investigating an issue with Uploads timing out. We will update with more information ASAP.</p> Wed, 01 Mar 2017 10:58:52 -0800http://status.getcloudapp.com/incidents/xn272xx5rqvz
http://status.getcloudapp.com/incidents/xn272xx5rqvzUnplanned downtime on custom apex domains
<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Resolved</strong> - Apex domains are now fully operational.</p> Sat, 29 Oct 2016 12:42:20 -0700http://status.getcloudapp.com/incidents/v86zvqlkqt59
http://status.getcloudapp.com/incidents/v86zvqlkqt59Core API is experiencing a service interruption when accessing and creating drops. Our engineers are investigating the issue now and will have an update momentarily.
<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Resolved</strong> - All services should back to normal performance levels.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:42</var> PDT</small><br><strong>Update</strong> - All services outside of thumbnail generation are back to normal as of this time.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:37</var> PDT</small><br><strong>Identified</strong> - Core API platform issue has been identified and resulting in slower than usual performance. Out platform team is continuing to investigate the issue now.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:16</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Tue, 23 Aug 2016 09:00:26 -0700http://status.getcloudapp.com/incidents/h3wz2q8czqck
http://status.getcloudapp.com/incidents/h3wz2q8czqckDirect linked assets (f.cl.ly) may experience temporary malware warnings
<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>15:45</var> PDT</small><br><strong>Resolved</strong> - All Google filters and blocks have been resolved. CloudApp network ops team will continue to monitor and are working to prevent future occurrences. A more in-detail update will be posted next week along with a number of architecture improvements we've rolled out.
<br />
<br />Please drop us a tweet @cloduapp or support@getcloudapp.com if you still notice anything out of the ordinary.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>12:36</var> PDT</small><br><strong>Update</strong> - Google has removed block filtering on http://f.cl.ly requests. As of this time, any malware warnings should no longer appear when visiting a link that contains http://f.cl.ly hosted assets.
<br />
<br />Our team is still working with Google to resolve a block associated with https://s3.amazonaws.com/f.cl.ly/. We expect an update shortly.
<br />
<br />In the meantime, please use direct links provided via the application and avoid using/referencing https://s3.amazonaws.com/f.cl.ly/ directly.
<br />
<br />Customers using a dedicated storage bucket or container were not affected by this incident.
<br />
<br />Thanks again for your patience. Please drop us a note at support@getcloudapp.com or @cloudapp if you have further questions. We're here to help!</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>09:45</var> PDT</small><br><strong>Update</strong> - Our team has identified the offending cause and working to resolve outstanding malware reports with Google.
<br />Google is currently reviewing the open incident and should have an update shortly.
<br />
<br />All core services including: link sharing, cl.ly, and custom domains are not impacted.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>18:57</var> PDT</small><br><strong>Identified</strong> - Due to a Google malware filter block:
<br />
<br />* Any website or content with assets that includes: http://f.cl.ly or https://s3.amazonaws.com/f.cl.ly may result in Chrome or Firefox warnings.
<br />
<br />* In addition, Gmail/Google Apps email filters may block email messages that contain either of the above URLs
<br />
<br />Our team is working with Google to remove the related block. Updates will be posted to this incident accordingly.
<br />
<br />If you are using a private Amazon S3 bucket, other storage resource or CDN you will not be affected.</p> Fri, 29 Jul 2016 15:45:32 -0700http://status.getcloudapp.com/incidents/svvcnx7zs7ck
http://status.getcloudapp.com/incidents/svvcnx7zs7ckInterruption of service when accessing CloudApp links in Chrome + Firefox
<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>18:43</var> PDT</small><br><strong>Resolved</strong> - Our engineering team has implemented necessary measures to reduce the potential of this issue occurring again.
<br />
<br />That said, we're working with Google to remove the block any links containing our AWS service (f.cl.ly) that we expect to be removed shortly. If you have directly linked content on "f.cl.ly" or s3.amazonaws.com/f.cl.ly any visitor may still be seeing Chrome malware warnings. We're opening a separate incident related to this that will be updated accordingly.
<br />
<br />We'll continue to monitor the incident however please drop us a tweet @cloudapp or via support@getcloudapp.com if you experience further difficulties.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:17</var> PDT</small><br><strong>Monitoring</strong> - Issue has been temporarily resolved and our team is monitoring. A permanent solution should be rolled out this afternoon (PDT).</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:09</var> PDT</small><br><strong>Identified</strong> - CloudApp hosting resources at Amazon have been flagged by Google due to an abusive user that may have uploaded malicious content. This has resulted in the malware notice in Chrome or Firefox visitors might be seeing.
<br />
<br />Our team is working on resolving the matter and expect link access (users in Chrome + Firefox) to be back online within 30 minutes. We expect to release a permanent solution shortly.
<br />
<br />To confirm, your data and drops are safe and secure (nothing was hacked).</p> Thu, 28 Jul 2016 18:43:00 -0700http://status.getcloudapp.com/incidents/9xq9hvtt69j0
http://status.getcloudapp.com/incidents/9xq9hvtt69j0Temporary Service Interruption of links accessed by Chrome and Firefox browsers
<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:26</var> PDT</small><br><strong>Resolved</strong> - Our Abuse department received reports of malware on the CloudApp network yesterday that we immediately resolved however Google flagged the related Amazon storage resources.
<br />
<br />A solution has been put in place to prevent future occurrences.
<br />
<br />Additionally, our team has been working with Google on an improved escalation policy to better detect and quickly disable any offending shares in the future.</p> Thu, 28 Jul 2016 12:26:51 -0700http://status.getcloudapp.com/incidents/jpwwvj1pjndx
http://status.getcloudapp.com/incidents/jpwwvj1pjndx