“How to set expectations for change management,” – that’s it. That’s what I didn’t know. Consider the kinds of changes one habitually takes from a vendor of proprietary software which you maintain in your own higher ed Data Center. The hypothetical change is New cool features advertised to you, or… Bug fixes (you’d found them or you hadn’t, in other words, you cared deeply or not at all), or … Enhancements. Qualities of the change: The change has already been deployed and tested many times over by the software vendor in environments, with data, very similar to yours. You schedule … Continue reading What I Didn’t Know About Using Community Source Software (Sakai) in Higher Ed