Customers

Whether people visit us for business or leisure, our rule stays the same - make our guests’ everyday experiences exceptional. That’s why we place so much value on the feedback we receive from you. We’re building a stronger customer community through Jurys Rewards and by making better use of social media.

We’re aiming for:

85,000 Jurys Rewards members by the end of 2014

a further £20 million invested in improving our facilities over the next three years

100% disabled access to public and employee areas

a new social media strategy, #AskJurys, to make it even easier for people to contact us

We’ve already:

received 70,000 completed guest surveys in 2013

refurbished over 1000 bedrooms and 20 restaurants in the last two years