rgilld, not technically correct. If the order has not been fully processed, we can sometimes catch them, but once a unit has been processed and sent to the warehouse, we cannot stop it., even if it has not shipped. Sales like this we are filling up skids of product and loading the trailer(s) all day - there is no way we could go back and unload a truck and tear apart skids looking for a single carton. The site does state you cannot cancel an order once placed, but we will certainly do what we can, and will accommodate if possible.

~ John @ DellRefurbished

Thanks for the clarification. I think I caught mine between processing and release to the warehouse. I was able to cancel the order for the 21.5" monitors and order the 23" instead. It all worked out for me.

Thanks for the clarification. I think I caught mine between processing and release to the warehouse. I was able to cancel the order for the 21.5" monitors and order the 23" instead. It all worked out for me.

Yes, we will do what we can, but in some cases it has gone too far to be practical. The 'company line' is no cancels once placed, but we will make every effort.