Ratings allow us to ensure a great experience for both users and chefs. We take ratings very seriously; chefs with low ratings may lose access to the LaPiat app.

RATE YOUR CHEF
In the app on the order list tab, you can find the list of active orders. Click on the order you would like to provide a review. Click on the + button and chose rate the chef. You’ll be able to rate your chef from 1 to 5 stars. You can also provide specific feedback about the order.

Certain issues (fare amount, app issues, etc.) are not your chef’s fault, so when they are selected as the reasons for a low rating, the order will not count toward your chef’s overall rating.

UNDERSTANDING RATINGS
Having trouble choosing a rating for your chef? Here are a few tips:
– Most users provide a 5-Star rating unless there was a specific issue with the order
– If we see a 1-Star rating, it typically means that there is a serious problem with a chef