Professional Edition - This edition offers Software Compliance
& License Tracking, Product Catalog, NMS Integration, Asset Reports
and few other asset related process along with the features of Standard
Edition.

Enterprise Edition - This is an ITIL ready help desk. It includes
all features of Professional Edition plus Incident Management, Problem
Management, Change Management & Configuration Management Database
(CMDB).

If you have selected Standard Edition or the Professional Edition, then the Version Selection Panel displays options to select either the Trail Version or the Free Version.

The Trial Version is valid for 30 days and allows 2 technician logins with 200 nodes. You need to apply a valid license key to continue using ServiceDesk Plus.

The Free Version, on the other hand, never expires and can be used for unlimited time period without applying a valid license key. But the free version is restricted to a single technician login with 25 nodes.

If you have selected Enterprise Edition, then the Version Selection Panel displays only the 30 days Trial Version with 5 Technician login and up to 200 Nodes. You need to apply a valid license to continue using ServiceDesk Plus. Refer Register ServiceDesk Plus to apply the license key.

The next step is choosing
the installation directory. By default, the application is installed in C:\ManageEngine\ServiceDesk directory.

NOTE: Please make sure that the installation directory or
its parent directories do not have any space character in its name.

Click Next.

Provide a name that needs
to appear in the Program Folders.
By default, it is ManageEngine ServiceDesk Plus. Click Next.

Enter the Web Server Port Number to run the web server.
The default port number provided
is 8080. If you already have another application running in that port,
then enter the port number which is free and can be used to run the web server.

Click Next.

Choose
the Database between Postgre SQL,MS SQL and MY SQL . By default ServiceDesk Plus supports Postgre SQL database. To switch over to MS SQL database/MY SQL database you need to configure the respective server to establish
connection. Enter the database details as given below,

Host
Name: Enter the IP Address/host name in which the database is available.
The default host name is 'localhost'.

Port: Specify the port in the given
text field. The default value is 65432.

Database: By default the database name will be Servicedesk. (can be changed as per requirement)

User
Name: Specify the user name to login to the server in the given
text field.

Password: Specify the password for the username in the given text field.

NOTE: To switch over to SQL database, you need to enable SQL authentication as Windows authentication will not work.

Click Next.

The Registration for Technical Support form is for acquiring technical assistance from our support team. By registering for technical support, our support team will be better informed
about your organization and its specific needs, and hence provide a more
focused support. Enter your details such as Name,
contact Email Address, Phone
Number (helps in making calls for immediate support), Company
Name and Country. The
Email Address is a mandatory field.

Click Next.

The details that you
have provided till now is displayed for your confirmation:

If the displayed information is correct, then click the Next button, or else click the Back button and make the necessary changes
and proceed with the installation.

After you confirm the details, the application is installed.

On successful installation,
the InstallShield Wizard Complete screen is displayed. By default, the option to start ServiceDesk Server is enabled. If you do not want to start ServiceDesk Plus Server, then deselect the options.

Click Finishto
complete the installation. The ReadMe document is displayed in a pop up window.

If you had followed the instructions in the wizard and installed the application with the default settings, then the ManageEngine ServiceDesk Plus program group is created in the Start menu. If you chose to start ServiceDesk Server, then the server is started and the client window opens to view the login page. Enter the Username and Password as "administrator" to log into the application.