Re: p700m, 3G SAS switches, MDS600 - lost redundant path

As for how to approach support: sometimes it works to let them come to the same conclusion as you have. In either case the firmware of the systems were handled by the same team as the hardware guys. I presume it's still this way.

Re: p700m, 3G SAS switches, MDS600 - lost redundant path

L2 support took a look at our Visio diagram of our SAS cabling and determined it was not a supported configuration.

It has been working this way for over 7 months, but its not supported so we have to schedule down time to re-cable, then if the problem doesn't go away I assume we'll pick up the problem from there.

in the mean time HP contacted us to verify all our mds600 units had been recalled, so before recabling we're looking at scheduling a larger window to replace all of the mds600 units.

problem is best practice was to located them at the bottom of "full" 42 unit racks.. so we're a little concerned that some of the over weight may make getting the old mds600 units out of the rack difficult.. bending and twisting due to over weight can make the bottom of the racks hard to deal with.