Recorded at CX Exchange for Retail, Antonio Zaccheo joins us and
discusses his early days in Naples and his foray into the military
as a young man. In the military his leaders taught him to be a
better person. Each day he had to exercise, go to class,
participate in sport, study and then go to dinner in that
order....

On his way to Keynote CEM Asia 2017, Frank Eliason joins us
state side and takes us through his thinking about how global
society is behaving currently and what that means for customer
experience. As he says, he’s been watching customer experience
since before they called it customer experience. He notes...

Made possible by Microsoft, we take a tour of the solution
hall at CCW in Las Vegas. This gives you an opportunity to get a
quick understanding of the solutions that were represented at the
event whether you attended…or not. We visit cognitive
services, workforce optimization solutions, automated...

Former marketer and current creative director for Cirque du
Soleil, Jean Guibert joins us from C2 and shares that he’s just
finished a tremendous amount of work- the opening ceremony of the
pan american games and the Cirque's Volta who’s production process
took a full two years. The first phase of production went...

Recorded at CX Retail Exchange, Jennifer MacMenamin joins us
and shares that she and her team have been engaged in customer
experience and caring for the fracture points in the digital
experience- but they had always taken an operational lens to it as
opposed to the guest lens through which now they see. The goal is
to...