FAQ

We get a lot of questions about our method and services. In light of this, we put together a list of our most frequently asked questions. If you do not see your question here please feel free to fill out the contact form and submit your question. We will get back to you within one business day. Or, please feel free to call us at 303.993.6751 or email us at joniscudder@pristinecarpetcleaning-co.com.

We look forward to serving you!

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Cleaning Process & Service Questions

A. Extremely well. Both methods can be very effective as long as the person cleaning your carpet is using quality products, and has been well trained. We have fantastic results. Many of our customers tell us we get out spots that other cleaners have not been able to remove. Feel free to check out our reviews.

Q. What do I need to do to prepare for my carpet cleaning service?

A. Remove breakables and electronic items from furniture that you want to be moved during your carpet cleaning appointment. We will take care of most furniture moving, and all of the vacuuming. So put your feet up and relax while we serve you. Items we cannot move are electronic, and heavy furniture like wall units, and beds. If you would like those areas cleaned under please move those items before we arrive.

Q. If you price your services by room, how do I know what you define as a room?

A. We allow a maximum of 320 square feet per room. Living and dining combinations are considered two rooms regardless of size. Leftover square footage may not be applied to additional areas. Small closets are included in the room price. However, walk-in closets, hallways, steps, and bathrooms are additional.

Q. What is the drying time?

A. Drying time for carpet is about 2-4 hours, and about 3 hours for upholstery even in cold weather. Adding deodorizers can increase your drying time. Stairs and heavily soiled carpet may take longer to dry.

Products and Safty

A. Our cleaning products are hypoallergenic and safe for children, pets, and anyone with allergies. If you are sensitive to fragrances our sanitizer does have a citrus scent.

Q. How do your products impact the environment?

A. All of our cleaning products are biodegradable, and safe for the environment. We also use considerably less water than a traditional steam cleaning. On average, we will use about 2 gallons of water for 1200 square feet of carpet.

Q. What is soil retardant and why is it recommended?

A. New carpet and upholstery have a special coating that helps to keeps spills on top of the fabric longer, giving you time to clean the mess. Over time the protective coating wears off. When you clean your carpets and upholstery, any protective coating remaining on the fabric is removed. Soil retardant replaces this protective coating and will help prolong the life of your carpets, and upholstery.

Soil retardant does not prevent spots. It protects against wear and tear, by preventing dirt from grinding fibers apart. Ground fibers can lead to fraying. Our soil retardant does not contain petroleum, and will not attract soil to the carpet.

Q. What is a sanitizer and why should I use it?

A. Our sanitizer doesn’t just mask odors. It kills the germs, and bacteria that are causing the odor, providing a healthy, and sanitary environment for your family. We recommend the product for pet odors, mold, mildew, and bacteria growth as well.

Q. What is the difference between the sanitizer and the pet odor injection?

A. The sanitizer will cover a large area of carpet but does not reach down into the pad. If a pet is consistently hitting a specific area of your carpet there is a greater chance that the urine will penetrate the pad. When this happens we recommend using the injection treatment. It allows us to take the product directly down into the pad where the odor is coming from. Neither the sanitizer nor the injection treatment is designed to remove pet stains. They only treat and remove odors.

Specials

Specials

Guarantees and Miscellaneous

A. We guarantee our upholstery, carpet, and rug cleaning in 2 different ways. First if you are not satisfied before we leave your home you do not pay, and second, once you pay for your cleaning you have a 30-day service guarantee. If spots return, or if there is something you just want gone over again for any reason, we will come back, and clean it again at no cost with no questions asked.

Q. Do your cleaners wear covers on their feet?

A. No. Our technicians will not take off their shoes, or wear coverings. This is actually a safety hazard. Protective covers can cause the technician to slip, and injure themselves when the carpet is wet. We also find a lot of things in the carpet which occasionally include glass and sharp objects. This policy is in place for the safety of our technicians.

Q. Why is there a $50 fee for apartments above 2 stories without a working elevator, but not for homes exceeding 2 stories?

A. Most apartments above 3 stories tall have a working elevator. However, most apartments with only 3 stories are accessed only from the exterior of the building. When stairs are icy or wet they present a greater risk of injury due to slippage. The equipment weighs 130 Lbs. We do not want our cleaners to fall down stairs with 130 LB equipment potentially landing on them.

Q. Do you offer after hours services?

A. If you are in need of after-hours services we may be able to assist you. We offer after hours services Monday - Sunday. Our after-hours services carry an additional $75.00 service fee. We do not accept discount coupons for after-hours services. After hour services begin for any appointment after 4:30 PM Monday-Friday, 3:30 pm on Saturday, and all day Sunday.

Q. Do you provide commercial cleaning services?

A. Yes. For basic cleaning, commercial services start at a price of $0.25 per square foot with a minimum service charge of $89.00 for the basic cleaning.

Call 303.993.6751 to make an appointment

The Pristine Carpet Cleaning family has been professionally cleaning carpets, and upholstery for over 35 years. Earlier in 2011, the boys came home from the US Marine Corps and decided they wanted to start cleaning carpets again. So, Ed the owner came out of retirement and started Pristine Carpet Cleaning. Ed's wife Ginger, and daughter Joni also joined the team.