The landscape of corporate and retail payments across channels such as mobile and online, and including emerging products such as Apple Pay provide both customer convenience and satisfaction. Yet, these new channels and technologies also create opportunities for fraudsters to exploit. In this session we'll present lessons learned for creating a robust fraud defense for today and tomorrow. These best practices will help organizations balance customer expectations with the confidence that fraud risk is being controlled effectively and efficiently.

Learning objectives include:

Applying best practices in real-time analytics to stay ahead of fraud in emerging payment channels and new technologies

Bringing together financial and non-financial account and customer data with data from multiple access devices to gain more insight into customer behavior and fraud patterns

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Ruud Grotens

Principal Consultant, Financial Crime Risk Management, Fiserv

Grotens is a principal consultant and subject matter expert in financial crime. For more than 20 years, he has worked across a range of industry sectors including financial services and telecommunications, gaining both broad and deep expertise in anti-money laundering and fraud prevention solutions. He advises Fiserv clients to increase the efficiency and effectiveness of financial crime risk management operations. Previously, Grotens held product management roles at Compuware Corporation and worked for Atos Origin in a variety of development and consultancy positions.

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