Remote IT Support

UGT provides Remote IT Support Engineers for remote projects/positions from our clients on a global scale. We provide remote Helpdesk solutions catering Level 1, Level 2 and Level 3 supports via remote IT engineers covering all the IT skills set that you require. Remote IT Resources cover both on-call and online supports on any preferred shift timings that will suit you’re working requirements.

Our remote agents can access and fix nearly any hardware devices, cisco equipment, any computing platforms in case our client is down the street or halfway across the world, almost eradicating the need for on-site visits. By engaging skilled representative into a remote support, UGT reduces escalation rates, increase first contact resolution, and improve the end-user’s experience. Key features for our remote support services are as follows: