My photos are not backing up to my Ever

This could happen if you have iCloud Photo Library turned on. Unfortunately, Ever will not be able to access or back up any photos or videos stored in iCloud because they are not physically available on your device.

Please check to see if you have iCloud Photo Library turned on by visiting your device's Settings and clicking "Photos & Camera". If you do have iCloud turned on, please download any iCloud photos or videos you would like backed up on Ever back to your device. This will ensure that those photos are physically available on your device, and Ever will then be able to back them up.

If you do not have iCloud turned on, please contact support@ever.com and we'd be happy to help!