Product Details

Vendor Details

MCS Global

www.mcs.co.uk

Founded 1976

United Kingdom

About MCS-rm rental software

Recently celebrating 30 years developing software for the rental industry, our leading hire management solutions are used by over 500 customers worldwide and are built on the latest Microsoft.NET technology platform. This reflects our commitment to provide solutions that are superior in design, functionality and quality and that are affordable, highly configurable and easy to use.

So much functionality and great customer service

Pros: One of the great benefits we've seen since using MCS is the ability to create reports and dashboards based on the data in our hire system.

At Hoogwerkservice, we have a vision of becoming paperless and taking full advantage of mobile apps. It is great to know that MCS are fully able to support us with this with their variety of mobile hire solutions to help us reach our paperless goals.

We also love their RM-Web solution that means we don't need to connect on a desktop PC or via a VPN in order to edit any quotes, actions or contracts. It makes life so much easier.

We get on really well with the team at MCS, both the development and customer service team have been fantastic and they're always more than happy to help us!

We don't really have any negatives about MCS. Whenever we have an issue or need some help with something, we use the Customer Club where we can log incidents, view new software requests and see the latest software releases. Whenever we've raised something on the platform, the customer service team are always quick to respond and help us solve the issue.

There's also the knowledge base which is helpful when we can't figure something out, that way we don't need to log incidents and sort it out ourselves instead. It's great!

10 + years with MCS

Jul 07, 2017

Ulla N.

Finance

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: MCS-rm is easy to use for every day rental and sales tasks. You can make changes in a contract and search up an item in many different ways using the item's specification (colour, weight, capacity etc). All staff can find out the value for an asset if it is being sold, as we handle our depreciations in MCS. We send EDI invoices with an easy print functionality to InExchange and have a synchronised link to our finance system for the sales ledger and credit control. I communicate with MCS in both Swedish and English, via phone, email and MCS Customer Club. But nothing is so good that it can't be better!

Overall: We keep on learning lots of new things and can use more and more features. Even though a system is working well and you are pleased with its functionality and stability, as a user you always look out for further improvements, as nothing ever reaches an end to how it can be improved.

Vendor Response

by MCS Global
on July 11, 2017

Ulla,

Thanks for your review. It's good to hear that you have integrated MCS-rm to both InExchange for your electronic invoices as well as your accounting system for your sales ledger and credit control. Our search functionality makes any rental items really easy to track down.

As you already use the MCS Customer Club, you can now use the new 'collaboration' area there. This is where you can contribute and share your own ideas for future software development and discuss them with other users as well as vote for the enhancements that you want.

All the best

MCS

Used for 10 years and very satisfied. Easy to use software that simplifes our routines.

Sep 05, 2017

Marcus P.

Managing Director

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Pros: We get good comprehensive control over our rental machines. It's easy to use when renting your machines.

The invoice management is simple and saves us a lot of time.

Cons: Many reports on our system do not work properly and therefore should be removed.

It takes too long to enter your support cases using the online portal. It is easier for me to phone in and then I get an instant response.

Vendor Response

by MCS Global
on September 25, 2017

Hi Marcus,

Thanks for your review. It's good to hear that MCS-rm is doing an excellent job for you with your rentals and we are very proud to have been your partners for such a long time. We were sorry to hear that some of your reports are not working as expected. This does not sound normal. It is likely to be caused by old MCS reports from your previous MCS software version so we have contacted you to resolve this and also to find out how this happened.

Your comments on simplifying our incident logging procedures will be shared with our development team as our internal systems are being enhanced on a regular basis and we are always interested in hearing how we can improve our customer experience.

You may like to know that we have just taken on an additional Swedish speaking person, Niclas, in customer services to help our growing business.

MCS

The software has developed greatly over the years and has been a key component of our hire business

Aug 01, 2017

Mark D.

Director

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Pros: We have been using MCS for over 13 years now and have always had a good positive working relationship.

As a company who also likes to have the best and latest software we have found that MCS has been quick to develop their software in line with the ever-demanding changes and updates from Microsoft as well as other software's like Sage.

The ability to scan our barcoded documents has allowed us to reduce the amount of paperwork we keep and allows us to supply P.O.D's when requested.

Vendor Response

by MCS Global
on August 04, 2017

Thank you for the review Mark. It's great to hear that you have a good working relationship with the MCS team and that we have supported you well over your 13 years using MCS-rm. A new collaboration feature is now available on our Customer Club where you can make your own suggestions for software enhancements as well as vote on development ideas that have been put forward by other users. We hope that our new website gives a more transparent view of the potential of MCS and, of course, there's a range of information for you in the releases area of the Customer Club and Knowledgebase too. MCS

Over a decade later and we don't regret a single day with MCS.

Dec 27, 2017

David B.

Project & Support Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: We have a great relationship with all the team at MCS and they've been invaluable to our business since the day we started using MCS-rm all the way back in 2004. There's really not much of the MCS-rm solution that we haven't used, and if we're not using it - chances are we fully plan to eventually.

Overall: If we run into any issues, there is always some kind of assistance available. Whether that's by logging a call in the MCS Customer Club for some help from the MCS Customer Services team, or by looking at self-help sheets on the MCS Knowledgebase.

We're looking forward to some of the new developments to come in the software, they just keep bringing out new things that we want to use!

Vendor Response

by MCS Global
on January 02, 2018

Hi David,
It's great to hear that you are getting so much use out of the MCS-rm solution. As you know, our development team are always working hard to bring new ideas and solutions to life. Now we also have the 'MCS Collaboration' where users can put forward their own enhancement requests and vote on other ideas too. The enhancements with the most votes will then be developed which in turn helps us to shape our software to best fit your needs. MCS

System to bring structure

Jul 10, 2017

Stefan O.

Sales & Rental

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: MCS-rm has given us the overview and structure we needed. We have such a high rental volume that we needed a system that was geared up to handle this and our planned growth. The Quick return functionality allows us to return items from many different contracts without opening them and having to search up each item in different contracts, is one of my favourites on busy days. MCS support is good and fast.

Overall: We like to quote our customers on the fly, while out on customer visits, and would very much like to do this directly, in the MCS CRM Mobile app and print it out on our preferred quote document, instead of having to bring a laptop to do the quote in.

Vendor Response

by MCS Global
on July 10, 2017

Stefan,

Thanks for your review. We are pleased that you are making good use of the fast auto-return feature. Many of our customers find that a real time saver.

Fortunately, the quotation functionality you mention has been added to version 4.17 of CRM Mobile. We are happy to arrange a demonstration for you.

All the best

MCS

Can't imagine where we'd be without it!

Apr 07, 2017

Seth B.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Comments: Pros: Ease of use at user level, quick to learn and dramatically reduces user error once familiar at the operation. Easy to see and calculate revenue and pipelines and great at tracking assets. Scalable across any size of business, single or multiple operating centers. Batch invoicing and bulk email transmission is a huge time saver and greatly pleases our accounts team. No more licking and sticking!

Cons: Difficult to clear the history of expired customer contacts, site addresses and history of cross hire assets. Although has no effect on the system operation some areas can look a little congested overtime. Mobile platform not geared up for delivery of large contracts containing masses of assets and is currently inflexible to change.

Approaching 10 years of operating with the system, it has made a huge improvement to the efficiency of our business operationally and financially. Tracking quotes, live hires and stock control is all in one place and at the click of a couple of buttons. I particularly like the asset barcode scanning facility, it completely removes any user input error at the picking stage. The MCS Support desk team are quick to respond to support calls and are always helpful with solutions and improvements. The custom report writing facility is a great tool but I find myself delving into more complex reports these days which needs extra support from MCS development. Currently working on email transmission of quotation documents direct form RM to speed up client communication response times. A couldn't be without software platform.

Vendor Response

by MCS Global
on April 12, 2017

Thank you Seth for your review. It has been really good to have you on on-board for the last 10 years and to hear how MCS-rm has helped make time savings and made your business processes efficient too. We are glad you have achieved improved accuracy using our barcode scanning facility. Thanks for your feedback on the large contracts and history. We expect to have those items covered before the end of the year. Our software is constantly evolving. We are excited to say that we are launching an online collaboration tool as part of the MCS Customer Club soon where you make your software requests and vote on other users' requests as well.

Brilliant software bringing benefits all round!

Oct 12, 2017

Kit M.

Business Strategy Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: From day one of using MCS-rm, we started seeing many improvements to our business processes. From the hire desk to the workshop, the MCS solution has been a blessing for all of our teams and we've not looked back since.

We chose the MCS Cloud hosted solution which has not only taken the weight off our shoulders in terms of maintaining our IT systems, but is also scalable meaning it has been able to keep up with our quick expansion and growth. The MCS team have always been quick to respond and are always on hand the minute we need anything, we can't recommend them highly enough!

Vendor Response

by MCS Global
on October 20, 2017

Thanks for the review Kit! We're delighted to hear you're so pleased with MCS-rm and have noticed some considerable benefits in your business! We are working hard to make sure that our customer service is second to none, so it's brilliant to hear that you've had a great experience with the MCS team!

Very user friendly with new features regularly added

Sep 13, 2016

Robert A.

Partner

11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Fantastic 1 on 1 support during implementation of new modules and features, making the whole process much easier.

Cons: Minor re-occurrence of bugs, however they tend to be quickly rectified in the next release. The support desk can sometimes be a little slow to respond and at times have to involve others in fixing the less straight forward problems.

Overall: We've used MCSrm for over 12 years. The software has made the day to day running of our business much easier. The automated transport planning means our service routes are planned for us and planned in the most efficient way. We recently took on a project cleansing our Database and the 1 on 1 support we received from MCS made the whole process much smoother. We look forward to the future enhancements to the software and many years of continued support.

Vendor Response

by MCS Global
on September 19, 2016

Rob, thanks for taking the time to write a software review. It's good to hear that your recent data project went well and our software is a good fit for your toilet hire business.

MCS works great and is easy to use when you get to know the system. We are very satisfied.

Jul 03, 2017

Wilhelm T.

Manager

Machinery, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The user gets an good overview of the system from the start. Well functioning rental module that makes it easy for everyday business. The many add ons are great, you can make MCS the backbone of your workday if you use it the right way.

Cons: The customer support is not it's strongest part but it's getting better and better. Because of the complexity of the system some configuration takes some time to do and is not something you can do yourself.

Vendor Response

by MCS Global
on July 03, 2017

Wilhelm,
Thank you for your review. It is fantastic to hear that you are very satisfied with our software solution.
It is good that you have seen improvements in our Nordic software support too. We have, just this week, recruited an additional Swedish speaking member of staff into our customer service team so we are confident we can improve our support service even more.
All the best.
MCS

Over 10 Years experience and MCS-rm is still improving.

Aug 16, 2017

Lee R.

Company Accountant

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: MCS-rm saves time and effort to produce large quantities of transactions. I have always enjoyed a good working relationship with all the team at MCS and feel as a user we help with decision on future developments.

Cons: Although the system is fairly user friendly there probably could do with a few more controls to prevent recurring user errors.

Vendor Response

by MCS Global
on August 18, 2017

Hi Lee, Thank you for your review. It's brilliant to hear that MCS-rm is providing some great benefits in time and efficiency. We're always keen to hear about your ideas for future developments and you can now post these in the collaboration area of the Customer Club.

There are a few things we can do to help prevent users from making errors which will prevent you from having to check for mistakes or re-hash work. We'll make sure your account manager gets in touch with you! MCS.

Great to see them working so closely with customers to enhance the software.

Jan 10, 2018

Lee C.

Computer Systems Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: The core rental functionality of MCS-rm is spot on. As well as this, the automation of invoices, statements ' remittances are particularly useful for us along with MCS Smart Alerts and scheduled reporting.

We have a very good, respectful and trusting relationship with the MCS team.

Our favourite part of MCS is probably its mobile capabilities. It's great to be able to work without being tied to a PC.

Vendor Response

by MCS Global
on January 18, 2018

Thanks for the review, Lee. It's really good to hear that you have such a great relationship with the MCS team. It's a pleasure working with you and all our other customers to help enhance MCS-rm.
We're glad you like the mobile apps too. In fact, we have an exciting new mobile app we are launching next month so watch this space! Thanks again. MCS.

Helpful team and really good software

Aug 16, 2017

Dave S.

Operations Manager

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: We have saved so much time since implementing MCS-rm. Having everything consolidated onto one hire software is so beneficial for us, as nothing is lost or forgotten.

The radio frequencies functionality in MCS-rm plays a vital part in the smooth running of our business too. Now everything can be included on our picking lists so that the right equipment is picked and it can be set up accordingly.

All in all, MCS has transformed the way we are able to run our business.

Cons: It would be good to have some more specific developments, with the telecommunications industry in mind, made to the Workshop functionality of MCS-rm.

Vendor Response

by MCS Global
on August 16, 2017

Dave,
Thank you very much for your review. It's good to have you on board and also to hear that our software is helping your two way radio hire business run smoothly. If you have suggestions for further software improvements for your industry, you can place your suggestions on the collaboration area of the MCS Customer Club where other MCS users can vote for it.
MCS

The backbone of the business.

Feb 15, 2017

Danny H.

Head of Sales & Technical Operations

Broadcast Media, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: An up to date snapshot of all assets, quotes and contracts all in one place, all linked back to the stock inventory.

Cons: Can be tricky to navigate some of the profiles and permissions.

Overall: After 10 years plus of using MCS-rm it really has become the backbone of the business. Asset management, contracting & quoting is at the heart of how we use the system. The system is infinitely configurable regardless of business genre which means its suitable for any rental application. Updates are frequent and well thought out and support via the Account Managers and the Helpdesk is seamless.

Vendor Response

by MCS Global
on March 28, 2017

Thanks for the review Danny! We're glad to hear you're so pleased with MCS-rm. It's been a great 10+ years working with you. MCS

bespoke and user friendly system hugely improves our productivity

Apr 12, 2017

Lee A.

Director

Construction, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Easily accessible database, very much tailored to our requirements. Hire contracts now much more palatable. Inventory and monthly invoicing no longer a chore.

Occasional connection issues but the friendly helpdesk always on hand to help rectify.

Overall very pleased with the system provided, both configurable and futureproof. Has transformed our office capabilities.

Vendor Response

by MCS Global
on July 04, 2017

Thank you for the review Lee. It's great to hear that MCS meets your requirements so well and has made your hire processes more efficient. We're very proud of the work our helpdesk team do and it's great to hear they've been on hand to help you when you've needed it!

MCS Hire software review

Jan 31, 2016

David B.

Managing Director

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: I've used various hire software packages whilst working for my previous employers.

When starting my own business I chose MCS because of it's ease of use, combined with scope of functionality.

Initially being an MCS Insitu Unix user, we opted to migrate to the even more user friendly MCS-RM windows version, This gave us the additional windows based functionality, which in my opinion was the only significant short fall in the MCS software, We completed the migration in October 2007 and have never looked back.

We now use MCS-RM in all of our mission critical processes including the MCS financials module for our Accounts, Asset Management, Sales Invoicing, Purchase / Rehire Order Processing and our most recent addition of Mobile PDA deliveries / collections.

On the whole I would say that the support team are both knowledgeable and helpful, this combined with the software itself is why we, as a company are willing to recommend MCS as a good choice when selecting a hire software solution provider.

Vendor Response

by MCS Global
on February 02, 2016

Dave. Thank you for your kind words. We really appreciate it. It's good to hear that you've had a positive experience with MCS-rm software and have enjoyed using a wide range of the features available.

Easy to use software

Apr 06, 2016

David H.

Managing Director

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: Using MCS-rm software has helped us to pool hire information from all of our depots into one centralised system. Our reports give us much more understanding of any potential problems with our contracts and invoices and allows us a good visibility of what the business is doing and achieving . Batch invoicing works really well for us too. We can review them before they are sent and we now distribute the majority of them by email or EDI which has saved us time , effort and money.

Whenever we have needed to contact support , they have always been able to give us helpful advice as well as having direct access to the MCS knowledgebase which answers many of our questions. The software has changed a lot in the short time we have been using it and MCS has helped us to adapt the software to our company needs so we feel confident that we have chosen the right software partner.

Vendor Response

by MCS Global
on April 07, 2016

Many thanks for taking the time to write a review, David, and for your kind words. MCS

User friendly, time saving software

Jun 16, 2016

Chris W.

IT Manager

Construction, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: MCS-rm is a great hire software solution, with the support and service offered by MCS team being exceptional.

We've been using MCS for a long time now. It was an easy decision to upgrade to their latest MCS-rm software which is really user-friendly and it has saved us so much time. We have expanded our use of the system which we now rely on heavily.

It's a functionally-rich and reliable application that makes it the perfect platform for our hire business to grow and service our customers effectively.

Vendor Response

by MCS Global
on June 16, 2016

Thanks for the review Chris. It's good to hear that you are getting real benefits since the upgrade.