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How This Site Works

No two disabilities are alike. While there is some general information on this site about common types of disabilities, this is not intended to generalise people’s experiences with disability. This site contains practical tips for how to approach and communicate with people in your library. Links to key Australian disability organisations for authoritative information can be found on this site. This site also features an eLearning suite of six interactive modules, designed to challenge you to reflect on your own assumptions, behaviours and beliefs about serving customers with disabilities.Often the type and cause of disability is not important to your interaction in offering good service. Most times, just ask the person how you can help, listen to them, and help them in the way they prefer.

This site has been optimised for accessibility to WCAG 2.0 AA standards.