Determinations of the National Mediation Board

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In this case, the job descriptions for ATL CSAs, RSAs, and outstation CSAs are
identical, but outstation CSAs perform both ramp and ticket counter and gate
duties ... Reservations agents are traditionally included with customer service
agents on the basis of similar work, even when ... Southwest Airlines, 20 NMB 1
16 (1992); Trans World Airlines, Inc., 6 NMB 703 (1979); United Airlines, 6 NMB
180 (1977)anbsp;...

Title

:

Determinations of the National Mediation Board

Author

:

United States. National Mediation Board

Publisher

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- 2000

ISBN-13

:

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