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In a business world characterized by fierce global competition and account demands, an organization needs strong and well-founded signals that indicate when key objectives are being met or when trouble is on the horizon. Unfortunately, most Strategic Account Management (SAM) Programs are evaluated by the sales numbers they post. While sales numbers, usually defined as revenue increases, are critical measurements, there are additional key metrics to consider that give valuable insights to the probability of achieving or not achieving all organizational sales objectives.
This webinar will outline the following seven critical metrics that, when measured at the organizational level, will enable any sales organization with a focus on strategic accounts to evaluate the success of their SAM Program:
1) Account Loyalty Index
2) Team Effectiveness Rating
3) Team Financial Operating Ratios
4) Opportunity Improvement Index
5) Relationship Penetration and Alignment Index
6) Top Account Revenue Improvement Ratio
7) Hi-Value Activity Performance Index.

Correctly running a call center is not quite as easy as some may believe. On the one hand, you want to employ agents who can think for themselves and deal with problems as they arise. At the same time, the proper call center script can help your service facility run as efficiently as possible, allowing agents to utilize call center...