Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.

Introduction

This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal.

Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.

Introduction

This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal.

Identification of languages spoken by callers to the 311 customer service center.

Introduction

This bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance.

Identification of languages spoken by callers to the 311 customer service center.

Introduction

This bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance.