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Recorders and Players

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I just bought a Roku TV and was in the process of filling…

Customer Question

I just bought a...

I just bought a Roku TV and was in the process of filling out the application to start service. I could not understand what is needed on the first two questions. The next two had an explanation - e-mail address and password. This is one of the worst applications that I have ever seen! Can you help me?

Technician's Assistant: What Roku model do you have? How old is it?

I don't know the model. It is brand new.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu works. I just don't understand what is needed info to get service started.

Technician's Assistant: How long has this been an issue with your Roku? What happened right before this?

Hello. I just set up my new ROKU stick that was mailed to me earlier in May. I didn't print the return FedEx label. Was waiting until I was ready to return the new Roku. Well, I went to print it and i… read more

I already have an account with Roku, but as I mam trying to register a new device, when I logged in with e mail address and password ***** little circle just keeps spinning and nothing happens. I trie… read more

Followed directions to the point of joining Ruku. I keep getting the message that my e-mail address and password ***** not match. I pressed lost password. They said they would e-mail a new password, but never did. … read more

Netflix says I need to updated roku. I did that and still can not get into Netflix's. I can type in my email address but ther is no next button to hit. Can I please talk to someone. I have been doing … read more

I have three roku players connected to three different TV sets (wireless) with a linskys router. Two of the roku players are working fine for streaming netflex movies. The third roku play has stopped … read more

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Meet the Experts:

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.