I just downloaded the Foxtel app app onto my mac laptop. However, when i go to watch a tv show using the demand service the ad plays and then the program will not load. The screen flashes between grey and a loading screen. Do you have any suggestions as to why this is happening? I have tried reinstalling the app.

Welcome to Community. We do hope you have since been able to access this. However, if not chances are you might be using an operating system that’s not compatible with the Foxtel app.

Only OSX 10.6 or 10.7 are compatible.

The newer Mac operating systems have disabled Silverlight by default. In order to provide a streaming service such as the Foxtel app app, Silverlight is required to implement DRM which is a broadcasting requirement of the service.

That being said, customers have been successful in getting the app to work on occasion by manually uninstalling and reinstalling Silverlight.

You can also try the following:

Launch Safari

Click Safari in the top menu, then Preferences

Click Security and put a tick next to ‘Allow Plug-ins

Click Manage website settings – make sure ‘Allow’ is set for Silverlight and click ‘Done’.

Click Advanced then remove the tick from ‘Stop Plug-ins to save power’.

Hope this helps. - Thanks Tay

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