Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,636,117 users had to say

Had an issue with a travel company and Resolver really helped and everything got sorted, The process was painless and easy we can't thank Resolver enough.
David G
via facebook

Excellent resource for any disputes you have with suppliers. After the holiday company dismissed my email complaint I said I was going to issue it formally through the Resolver process and they offered me compensation without me having to do anything else! The power of the Resolver name/process - thanks Resolver
Dee S
via facebook

I had a great result using Resolver. The travel agent I was complaining to was not taking my issue seriously until I involved Resolver. I soon received a refund
Chris G
via facebook

Brilliant service, lovely surprise in yesterday's post: another successful result with a big name travel company. Thank you Resolver
Phil B
via facebook

Got my claim settled with the help of Resolver
Anshu K
via facebook

I had an ongoing dispute with a holiday company. Although I eventually had to give up, Resolver did get me to a Senior Manager, which was more than I could do. If I need to I will definitely use Resolver again.
Daphne V
via facebook

I think that some big companies think that they can ignore their customers when they have a problem. It's good to know that now us 'little people' have someone who can fight the cause for us. Awesome service which I have already recommended to my friends - thanks again Resolver.
Ian L E
via facebook

I shrink from making complaints. resolver has not only made it easy, but turned it into an act of art. Thank you for your help.
Heather
via email

Diane’s issue was with Monarch over an issue with a delayed plane. She submitted the documents and received her delayed flight compensation and received £330. ‘I would have given up if it was not for resolver, it took the hassle of dealing with my issue.’
Diane Stepney
via email

Ebookers provides

Using Resolver, you can submit an issue about 1 service offered by Ebookers. Your case will be sent to the correct person or team at Ebookers and escalated at the correct times, to the correct person, if required.

Ebookers Travel Agents

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Ebookers complaints.

Want to start a complaint about Ebookers?

Helping you with Ebookers

How do I make a Ebookers complaint using Resolver?

If you want to make a complaint about Ebookers using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Ebookers case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Ebookers, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Ebookers, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Ebookers complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Ebookers complaint Resolver guides you through every step of the process.

To help you get the best response from your Ebookers complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ebookers complaint.