Text Chat

Text Chat

SMS is ubiquitous – i.e. available to almost every mobile phone user – – the comfort level for using it is high, and 2-way chat is one of the more natural uses of text messaging. Business-to-consumer chat is just as natural for consumers, and it is actually preferred by a growing percentage of customers compared to contact center phone calls – which also happen to be far more expensive. Web-based chat can still be clunky on a mobile device. Impact Mobile has a variety of solutions available in order to enable SMS Chat for your organization.

IMIChat is an omni-channel solution built for Contact Centres to enable customer service agents to easily have live two-way conversations with customers across SMS, Facebook Messenger, Twitter, web and email, working alongside existing voice channels.

Advanced enterprise features such as intelligent conversation routing, simultaneous chat, and system integration with existing CRM and CCI systems provide for a improved and graceful customer experience. For more information, click here.

IMIbot.ai is an end-to-end solution built for the creation of chatbots at the enterprise level. The solution brings together the integrations, capabilities and tools to equip your business with a menu or NLP-driven chatbot that engages customers across multiple messaging channels. For more information, click here.

IMIChat is an omni-channel solution built for Contact Centres to enable customer service agents to easily have live two-way conversations with customers across SMS, Facebook Messenger, Twitter, web and email, working alongside existing voice channels.

Advanced enterprise features such as intelligent conversation routing, simultaneous chat, and system integration with existing CRM and CCI systems provide for a improved and graceful customer experience. For more information, click here.

IMIbot.ai is an end-to-end solution built for the creation of chatbots at the enterprise level. The solution brings together the integrations, capabilities and tools to equip your business with a menu or NLP-driven chatbot that engages customers across multiple messaging channels. For more information, click here.

SMS Chat is ideal for placement at the end of almost any workflow, for example:

A bank could send a fraud alert, e.g. “Did you just spend $200 at McDONALDS?” The workflow would stop if YES, eliminating potentially thousands of unnecessary interactions / day. If NO, the workflow could end up in a Chat with a fraud agent.

A city government could set up a service to answer simple questions about public transit for example, but provide an option to Chat.

IMIbot.ai is an end-to-end solution built for the creation of chatbots. Often IMIbot.ai is able to answer the majority of the easy questions, When a chatbot is asked questions it cannot answer, it can be configured to initiate a Chat.