Ever since the Nintendo Switch has launched there have been reports regarding multiple different issues with the console itself, as well as its accessories. While some have been more severe than others, it nevertheless has put a bit of a damper on the console’s launch period. This has resulted in Nintendo of America president, Reggie Fils-Aime, to chime in on the matter.

Fils-Aime recently did an interview with Time where the Switch issues came up, and he said that Nintendo has “seen the inquiries” and are “looking at all the information we can get our hands on. We want as much consumer feedback as possible.” Touching specifically on the Joy-Con syncing issue, he notes that they are “aware of and have seen some of the reports. We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible.”

He goes on to say that the company is in “a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.”

He then addresses the console’s screen scratching issues that can happen when docking and undocking it, saying they “have done literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, ‘Have we seen this in our own experience?’ And the candid answer has been no.”

“Throughout all of those experiences, throughout all the docking and undocking we’ve done, we haven’t seen it. So this is one where if it is happening, we want to understand more as to what the specific situation is. Which is why we want consumers to let us know through our support site.”

There are even more issues that users have reported that were not mentioned in this interview, but Nintendo definitely has their work cut out for them even with just the above issues. The console launched last Friday and has been generally well-received, however, so it remains to be seen regarding just how many people are experiencing these issues.