Senior It Consultant / Network Administrator

Are you interested in a senior IT consultant role with a small, team-focused IT company that has grown consistently for 7 years? We are one of Raleigh's leading providers of comprehensive IT services for businesses, and we are in growth mode throughout the Triangle. We are seeking a new team member to help maintain the design and integrity of client systems based on our best practices.

Our client base is primarily small business clients with between 5 and 75 employees, and experience supporting this market segment is strongly preferred. You'll be providing remote and onsite support as needed to these clients, and you should have experience with supporting every part of networks and user bases of this size. If interested and qualified, we would love to talk to you.

JOB OBJECTIVE

Provide a high level of technology support to our client base, and nurture relationships with client contacts to provide an exceptional level of service.

RESPONSIBILITIES

- Ownership of IT support issues on client systems and network infrastructure- Support of Microsoft-related technologies, including Windows Server, Exchange, SQL Server and more- Support of virtualization technologies, including VMWare and Hyper-V- Technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls and security best practices- Administer and recommend cloud solutions such as Office 365, Google Apps, along with infrastructure and offsite backup solutions- Support and implement disaster recovery solutions, primarily ShadowProtect-based solutions- Remote access support, including VPN, LogMeIn, RDP- Administration and maintenance of our remote monitoring and management systems- Documentation of all aspects of client networks and client communication in ConnectWise- Communication with clients, keeping them informed of incident progress and notifying them of changes or outages

ATTRIBUTES & CAPABILITIES

- Work effectively in a team environment, communicating status and coordinating with other team members and customers- Business awareness of the customer and how IT relates to their business strategy and goals- Document internal processes and procedures related to duties and responsibilities- Handle and document all issues within ticketing system for customer visibility and billing accuracy- Stay up to date with industry trends and emerging technologies

SKILLS & EXPERIENCE

- Minimum 3 years experience in a client-facing network administration or support role supporting - Microsoft Windows-based environments- Minimum 3 years experience with Windows Server, Active Directory, Group Policy, RDP, RWW/RWA, file security and shares- Certifications such as Microsoft MCP, MCSA or MCSE, VMWare VCP or CompTIA certifications are recommended- Strong diagnosis skills to resolve technical issues- Strong personal work ethic? and interpersonal skills to relate to clients- Understanding of support tools, techniques and how technology is used to remotely provide IT services- Experience with ConnectWise PSA is preferred, but not required