Your questions answered

FAQ

With our exceptional location, elevated service, selection of dining options and stylish, welcoming rooms, we’re recognized as one of the finest Boston Back Bay hotels. As you’re planning your visit or looking for the best hotel in Boston, our frequently asked questions may assist you.

If you need further assistance, please contact our Concierge at 617.654.1912 or via email.

Transportation

Where are the closest T stops?

The closest T stops are the Arlington St. (Green Line) and Back Bay (Orange Line) Stations.

Do you have onsite parking? How much is parking? Is it included in my room rate?

Our hotel offers on-site Valet Parking for an overnight fee of $51 USD. Parking is not included in the hotel room rate. Self-parking at the Motor Mart Garage is also available across the street from the Boston Park Plaza Valet Entrance. Valet Parking Entrance Address: 34 Columbus Ave, Boston 02116

Do you offer shuttle service from the airport?

Yes, GO Boston Shuttle is available for an additional fee. Fare-based town car transportation can be arranged through our Concierge by calling 617.654.1912. Alternate subway and taxi options are also available from the airport to downtown Boston.

Do you offer special Group Rates?

How can I create a unique atmosphere during my meeting?

We can create a signature meeting for you. To find out more, please contact our Sales Office at: 617.457.2241. A dedicated, highly-trained executive meeting specialist will be at your side throughout your event, ready to help with anything you and your guests may need.

Can I ship packages to the hotel in advance of my stay?

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Yes, dogs are the only types accepted. There are no weight or height restrictions, however we allow two dogs per room, maximum. There is an additional $75.00 (non-refundable) cleaning fee per stay as well as a pet policy. Guests must inform the front desk at check-in and fill out a pet waiver. Pets may not be left alone in a guest room at any time. You may inquire with our Concierge about local dog walking services that may be available to you by calling: 617.654.1912.

How far do you have to walk to take your pet out?

There are many options for walking your pet just outside our hotel. There are a host of options available within 2 - 5 blocks of the hotel. Please ask our Guest Services Associates for specific directions.

Do you have pet-free guestrooms for those with allergies?

Accounting

What forms of payment are accepted for my guestroom?

We require a credit card for guarantee of a reservation, however payment by travelers check, credit/debit card, or cash upon departure is accepted. Please note that our hotel does not accept check payments at this time and does not accept cash deposits for incidentals.

I have questions about my bill. Who do I call?

RESERVATIONS

Do you have an early departure fee?

If you are departing early from a non-refundable reservation, the full amount of stay will be forfeited. If departing the hotel early from a refundable reservation, the cancelation policy applies and 72 hour notice is required. If 72 hour notice is not given, a full night’s room and tax will be charged.

Is my identification or passport required at check in?

What is your Cancellation & Deposit Policy?

Guests may change or cancel their reservations 72 hours prior to check-in time. The hotel requires a $75 incidental hold per room, per night. Please note that it will take 7-10 business days to release the hold.

What is the minimum age requirement to check into a guestroom at your hotel?

Do your Guestrooms allow rollaways or cribs and if so, is there a charge for this?

Many of our guestrooms and suites can accommodate a rollaway bed or crib. Please let us know before you arrive of your request and we will ensure your guestroom is set-up. There is a $30 fee per stay for a crib or rollaway bed.

GENERAL

Does your hotel have a Spa?

We do not have an on-site spa, however Exhale Spa is located across the street from the main entrance. We also offer a variety of in-room spa services for our guests to enjoy. Be sure to ask our Concierge or other Guest Services Representatives for assistance with spa options & appointments.

Does your hotel have a Business Center?

Do you allow smoking on property or in your guestrooms?

Our hotel (all guest rooms and public spaces) is 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy. Smoking is permitted in the small park located across the street from the Valet Entrance of the hotel.

What is check-in/check-out time?

What is the Valet Parking Entrance Address?

What is your credit/debit card policy?

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an additonal $75 per night to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

How do I redeem my Stay Wanderful award?

Stay Wanderful is a third party company that rewards guests for booking direct on the hotel web site. Stay Wanderful is a partner but is not directly affiliated with the hotel and rewards must be redeemed via Stay Wanderful. For more information or to redeem an award, please visit: https://hotels.staywanderful.com/bostonparkplaza