BOSTON, MA and LONDON--(Marketwire - June 9, 2008) - NelsonHall, the leading BPO analyst
firm, today announced the availability of its latest forecast of the global
business process outsourcing market entitled "Global BPO Market Forecast:
2008 - 2012." Authored by NelsonHall analyst Helen Neale, this 243-page
report provides a comprehensive forecast of business process outsourcing
(BPO) services globally by service line and geography.

The BPO market continues to strengthen relative to the more mature IT
outsourcing market and is forecast to reach $450Bn by 2012. The BPO market
has continued to mature in terms of supplier capability and this increased
supply-side maturity was matched by growth in BPO TCV awarded during 2007
across all major geographic regions.

This underlying strength in the BPO market is being amplified by the
current economic slowdown, placing pressure on organizations across all
sectors to review their efficiency in mature markets.

NelsonHall believes the economic climate will hasten globalization, with
organizations not only using offshore outsourcing to reduce their cost base
but also hastening the development of their capability in emerging markets
to take advantage of the growth opportunities there. This will lead to an
increased requirement for BPO services to support new market entry, with
this need particularly evident in the financial services and
telecommunication sectors. As a result, services such as customer
management services, payments and other industry-specific financial sector
services, and recruitment process outsourcing will benefit. As
organizations increasingly focus on establishing themselves in the emerging
economies of Asia and Latin America, they will look to locate support
functions such as finance and accounting services and procurement within
these geographies, leading to opportunities in the outsourcing and
relocation of existing shared services centers.

By service line: strong growth will continue in industry-specific
(middle-office) BPO; F&A outsourcing is strengthening; as are individual HR
service lines such as benefits administration, learning services, and
occupational health. Recruitment process outsourcing -- though showing
lower growth than in the heady days of 2007 -- remains a key opportunity to
support companies entering new markets. Customer management services (CMS)
is showing an upturn, and is also important in supporting new market entry
as well as taking on increased role in assisting organizations in customer
retention.

One area showing lower growth than previously is multi-process HR
outsourcing although new entrants here will give the market a boost in
activity relative to the past 12-months.

Economically, the most impacted geography is North America. This should
lead to increased BPO activity, but there is always a possibility,
especially as the presidential election gathers pace, that this will result
in greater protectionism in the U.S. and a reaction against both
outsourcing and offshoring. Currently, rather than a backlash, there are
signs of increased BPO evaluation but it is possible that a downturn in BPO
contract activity could take place in the U.S. in Q4 2008 and during the
first half of 2009.

By sector, the financial services and government sectors remain the
dominant sectors for BPO, with industry-specific activity in the financial
services and state and local government sectors remaining key growth
opportunities. The defense sector has also emerged as a major source of
"white-collar" BPO activity within government in the U.S. and there remains
scope for enhanced growth in areas such as HR outsourcing and supply chain
management services in the defense sector in both North America and Europe.

Other growth sectors globally include the healthcare and pharmaceuticals
sectors along with the transportation sector.

NelsonHall's "Global BPO Market Forecast: 2008 - 2012" report is available
now. For more information about accessing this report and NelsonHall's BPO
Market Development subject matter experts, please contact the following
NelsonHall representatives:

NelsonHall is the leading global analyst firm in Business Process
Outsourcing (BPO). The company provides buy-side and sell-side
organizations with deeper research and analyses in major BPO disciplines
than any other research firm in the world. These include Finance and
Accounting, Human Resources, Procurement, Banking, Insurance, Government
and Customer Management Services. The company's subscription-based model
provides subscribers with robust market analyses, case studies, vendor
assessments, contract analyses, market reports and access to a content-rich
BPO contracts database. The firm covers a wide range of industries,
including financial services, government and utilities sectors, and tracks
worldwide and regional BPO activity. For more information on NelsonHall,
please visit www.nelson-hall.com.

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