What’s happening with my PAB?

5.1 Q: When can I expect an update regarding the status of my PAB?

Progress in the PAB process depends on several things, including the casino’s cooperation. If we haven’t received anything meaningful from them we have nothing to report to you. You just have to be patient while we are working at getting an actionable response from them. We’ll let you know as soon as we have something worth reporting.

Please keep in mind that there are usually dozens of these PAB cases on the go at any given time. In other words there are simply too many cases to send people update reports when there is nothing to report. Be patient: you’ll hear from us when we have something worthwhile to say and not before.

From the DO’s and DON’Ts section:

NOTE: using email addresses from Yahoo, AOL or Hotmail is a bad idea: these services routinely discard casino-related email as spam.
If you give us a Yahoo, AOL, or Hotmail email address as the address where we can reach you then you may never hear from us because they are blocking and/or discarding our emails to you. Get a more reliable email address: GMail seems to work nicely.

Also, please check the spam folder of your email account. If you haven’t specifically white-listed us then there’s a fair chance our emails to you are being re-routed there.

If you haven’t heard from us in a while — say two weeks or more — and you want to inquire where things are at please feel free to contact Max via Private Message on the forums (here) or email (max.drayman@casinomeister.com).

5.2 Q: I received an email regarding “Reply to thread …” but can’t access the link given. What’s up?

Those messages are auto-generated by a bug in our forum software. You’ll notice that the link given points to the PAB forum but that forum specifically says READABLE BY STAFF ONLY. So yeah, apologies for the misleading email but that forum is closed to the public.

5.3 Q: My PAB is taking forever to get resolved! What’s the hold-up?

It could be any number of things but if it’s still in the works then that means we’re still working on it. Some of these issues can take weeks or even months to resolve successfully.

Look at it this way, if we’re still working on it then that means there’s something actually going on … which is a good thing!
Be patient, we’re doing our best. If the process reaches an impasse we’ll issue a Casinomeister Warning against them and let you know about it.

As mentioned above please check the spam folder of your email account. If you haven’t specifically white-listed us then there’s a fair chance our emails to you are being re-routed there.

5.4 Q: What happens with my PAB if the casino doesn’t cooperate or they keep stalling?

We always strive to be professional and respectful of the casino’s needs but we do have limited patience when it comes to non-cooperative casinos. If they repeatedly ignore us or give us the run-around we’ll issue a Casinomeister Warning against them and let you know about it. After that we usually queue the casino up to be added to the Rogue Pit.

5.5 Q: I’d like to see all of the communications that pass between Casinomeister and the casino. How do I do that?

You don’t. The negotiation process is conducted privately between Casinomeister and the casino people. Often security and/or risk assessment issues are involved and that information is not available to anyone outside the Casinomeister-casino loop. The privacy of the process is a large part of what makes the process work. We’ll let you know as soon as we have something for you.

Please note in particular that it is not appropriate to ask on the forums for an update on your PAB: the PAB process is private and closed to the public while in progress, the forums are anything but private and therefor not the place to discuss ongoing PAB business. Please see FAQ item 3.11 – What are my responsibilities once the PAB is submitted? for further details.

5.6 Q: I think I can handle the PAB negotiations myself, how do I do that?

Presumably you would have done so when you contacted the casino support people. If you’ve come to us then that part of the process hasn’t worked out and you need our help. Submit the PAB form and let us do our jobs.

5.7 Q: I have news about my PAB issue, what should I do?

Let us know! If you have news we’d very much like to hear it.

Often you and casino will even be able to settle the issue between you.
Or, you may have changed your mind.
Or … any of a number of other things may have come up that now mean your original issue no longer needs to be pursued.

By all means please drop us an email to let us know.

That said, please remember item 3.11 above:

“don’t post about your issue on the forums: wait until the PAB process has ended before you discuss it on the forums.”

5.8 Q: I see one or more “PAB” icons under my forum name, what is that about?

Those are called “PAB Badges” and are assigned to show the status of current and previous PABs that you have submitted. See PAB listings in user profiles for details on the meaning of the various badges.

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