We would like to be able to see what field(s) were edited and possibly the before and after values of these fields when an incident is edited. Currently, we only have the message, "Edit" and "Edited from : Incident Editor".

The transactions table only has queue and status information in the attributes.

Audit log continues to be a major pain point with our implementation. Any type of acknowledgement from Oracle PMs would be appreciated. I see this is Under Consideration now which is good, but many things linger in that state for years.

I would agree that this is required. I was asked by our CEO's office about the system and a notification that was sent to a customer. I could only provide an indication of what 'may' have happened as the audit log did not provide enough detail of what part of the case had been edited.

Given that this idea was originally posted over 5 years ago, could someone in Oracle provide an update on this?

Thank you for your continued interest in this idea and your feedback. We have started design discussions on this idea and will be starting dev activities soon.I have marked this idea as [In Development].

Please continue to provide additional feedback on capabilities you would like to see in this feature. We will provide further updates on this idea as we make progress.