No Fix – No Fee Policy

Our No Fix – No Fee Policy

We make it our business to be honest with our customers. In the event that we do not possess the necessary knowledge to fix a problem, and that the item is not beyond economic repair (see below), no fee is charged for that service. It’s that simple.

What if you, the customer prefers not to proceed?

If a problem has been diagnosed and a solution offered, but you choose not to proceed then we feel it’s only fair for us to charge for the time spent on site up to that point.

What happens in the event of “Can’t find” or “don’t have”?
If we are unable to resolve the problem because you cannot provide us with the appropriate software, software license, serial numbers, passwords or installation disks you will be charged for the time spent on site up to that point.

Problem caused by a 3rd Party?
If you are having problems with your internet connection we will test your equipment and line, but where we are able to diagnose a fault that is due to the failings of your Internet Service Provider (ISP) you will again be charged for the time spent on site up to that point, regardless of whether the ISP accepts responsibility for the fault. We will however be happy to talk to your ISP at a technical level to demonstrate the problem to them in terms they understand, which will usually result in eventual resolution of the problem.

Top Quality Service, Always

We will always advise you of costs at every stage and allow you to make decisions with regard to how we proceed. If you are unhappy at any point please discuss this with us and we shall endeavour to correct any problems you are having.Our team are committed to providing the highest quality of service to our customers. We promise to offer a fast, efficient service. We fix Desktop PC’s, we repair laptops, and we troubleshoot computers and networks.Take a look at our Checkatrade reviews and feedback, we are proud of the level of service we provide and we know you will be happy with it too. Call us today and get your computer fixed with peace of mind.It’s quite simple, if none of the above conditions are met and we cannot fix your computer you won’t pay a thing unless the device is beyond economic repair and then only our standard call out charge will apply;

Callout charge rates;
NOW £10 ANYTIME. That’s it.

PC Help at Home provide friendly, speedy and reliable computer support service to home users and businesses. PC Help at home specialise in on site fault diagnosis and repair services at your home, place of work or business throughout North Surrey & South West London. We offer on-site computer hardware repair services to user of PCs, Apple Macs, desktops and laptops.