I have a GE side by side refrigerator. Model GSS22IFRFCC I don't recall exactly but is probably 10 years old or less. I just noticed the freeze appears to be malfunctioning. The items in the freezer are getting soft. I have misplaced the manual so I have no references. Steve 317-946-9444 steve@allprorealtors.com

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It is most likely a bad damper motor. This is where the cool air comes out into the fridge section. On this model it is a fairly common problem and comes a whole assembly. The part # is WR49X10091 and will cost anywhere from $100 to $122. Knowing this model I would bet this is your problem. If the damper is bad and stuck open cold air will just keep blowing in. It is suppose to open and close based on the temp setting. Let me know if you have any other questions.

Faulty Cold control (Temperature Control)The cold control is a temperature actuated switch and should open when the set temperature has been achieved. If the control does not open and turn the compressor off, it will continue to run and all items in the fresh food section will begin to freeze.

If the control is not closing, the compressor and all fans will cease to operate. Check the control for continuity.

This is usually not a do it your selfer.

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Had the same problem. Bottom of freezer was about the right temp but the upper part was way too warm. Fridge side was fine. Ice maker stopped making ice - it wasn't broken, but it won't run through its cycle if the temp is too high. Cubes already in storage hopper melted and water refroze as it ran to lower, colder part of fridge.
Problem: Fan controller for freezer compartment was faulty. The fan itself was fine.
Fix: GE replaced the main circuit board that controls everything on this model, including the freezer compartment fan. Once that was done, temp returned to normal, ice maker is happy again. The board had undergone several revisions from the factory installed one (could tell this by comparing the part number on the old and new boards - they increment it when they revise it.) Bad news: the part/labor were expensive and of course failed after the warranty ran out. Good news: the board is now guaranteed for 5 yrs. (Why wouldn't the factory-installed board ALSO be good for five years instead of just one? It's not like the replacement boards are made better.) Labor is covered only for 90 days though so it won't be free if they have to come back after that.

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I know nothing about your model, but in my experience with refrigerators over the last 40 years, they can make a whole range of different noises at different times. There's even a note in the manual of my GE side by side something to the effect that strange noises are to be expected. I'm amazed at the range of different sounds that comes from our 10 year old GE. It's hard to say ignore noises because I never ignore a new noise from my car, but unless the same noise repeats under similar conditions, I'd not rush into trying to 'fix; it.

Probably the condenser fan motor is going out they will often make noise for a long time before anyone notices. Get it looked at soon. overheating the compressor on that old of a fridge could spell trouble.

I use a hair dryer to defraust the door. This refrigerator is very sensitive to tempature change. When it gets cold out and you have the tempature on high, the water freezes in the door.

I cover the opening of the freezor with a piece of plastic cut to fit. I tape it in place with blue tape. I tape the door switch down so the you can test the water to see when it is running again. I use the hair dryer With the door open I concentrate the heat on the right side center section. It usually takes about thirty minutes. I put a glass in the water compartment and I try the water every few minutes until it flows. Finally, I run the water for two or three minutes after it starts to flow to make sure all of the frozen water is clear. Thom

Hhi, There has not been a recall but, they have changed the design of the heater. It is not a double heater. The new heater part # WR51X10101 . If you find the heater is bad, this is what you need to get. Since I have been replacing these new heaters, I have not had to go back and change another one. I hope GE got this figured out now.

Generally, This would be a sealed system problem. An inefficient compressor or low refrigerant. If you notice a build up of frost on the freezer panel it might be a defrost problem, but, I am leaning towards an inefficient compressor.