Wacom Forum - Wacom Europe GmbH

Wacom Customer Support page:https://support.wacom.com/Cintiq Pro 24 - Fan Speed: A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

I have now tried almost all possible ways to make my Intous 4 work properly in Photoshop CC with the current faulty driver/windows update situation.

I cannot revert the Windows Update since I do not have W10 Pro.

I have turned off Windows Ink, but then have no pen pressure, so that option is useless.

I have followed the guide above, but had to run " reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f " to even be able to see the Pen folder. Also there is no Current User, only Current Version.I changed the value to 0 and restarted computer.Did absolutely nothing. The pen keeps losing detection randomly, especially after going back in History or clicking on anything but the canvas in PS. Sometimes it detects the pen again, other times it is stuck not reacting at all. Tapping the pen against the surface sometimes makes it work. Holding down the buttons on the pen allows it to draw, but changing the button settings in the Tablet Properties tab does nothing to change this. Pen also stops reacting to scroll bars, both in PS and browsers like Firefox.I have tried this option with Windows Ink both on and off and there is no change apart from no pen pressure when Ink is off.

The pen worked perfectly before the Windows Update. I have not dropped the pen or damaged it in any way and the pen works perfectly fine if I just turn off Windows Ink, but then alas, no pen pressure.

I have several large projects that needs to be finished and I have no backup computers that can handle Photoshop. Now it seems my only option is to install Windows 10 Pro on my computer and turn off automatic updates, which is not ideal in any way.

Microsoft has changed the default pen behaviour with one of the recent Win10 updates. To get the previous behaviour back, we suggest to follow below steps to add a new entry in Windows10 registry:

- First of all please click on the starting menu on the bottom left corner of your task bar.- Then open the folder " Accessories"- Once in folder you look for "Accessories Windows" or " System Accessories" and open the command toolThe important part is starting a command tool.- You then copy and paste the following: reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f- Then press Enter and reboot Photoshop (or any other software) - Note: You need to reset your PC for pressure sensitivity to return.