“The things that made people’s experience, or daily life, difficult when living in shelters often came down to whether or not they could control what they ate, whether or not they could cook for themselves, whether or not they could control the lighting, whether or not they had privacy and whether or not they had a door and could actually lock it, whether or not the shelter was more or less integrated in the urban fabric, whether or not there were some sense of variation within the shelter, or whether it was just monotonous. In many ways those seem very basic things, but they just failed again and again”.