topic Re: DATA SERVICE in Prepaidhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7176#M1466
<P><LI-USER uid="13127">﻿</LI-USER><BR /><BR />hi, your itemized is everyday rm0.50 or like mine?</P><P>&nbsp;</P><P>mine is like this:</P><TABLE><TBODY><TR><TD>14/12/2015 18:27</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 20:03</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 21:06</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 21:06</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 23:14</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 14:11</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 17:04</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 19:53</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 19:53</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 20:38</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 21:45</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 21:45</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 22:20</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>16/12/2015 20:02</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>16/12/2015 20:52</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>16/12/2015 21:20</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>17/12/2015 14:20</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>17/12/2015 14:24</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>17/12/2015 15:56</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR></TBODY></TABLE>Fri, 18 Dec 2015 09:14:36 GMTCCHCC652015-12-18T09:14:36ZDATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7152#M1459
<P>STOP any INTERNET SERVICE because it deduct my money but i didnt subscribe any internet package and I didnt open mobile data. I have checked the itemized . What data service that deduct Rm0.50 everytime ? until now it already cost about RM18 ! Man Mad Can digi refund back my money ?!</P>Thu, 17 Dec 2015 16:49:56 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7152#M1459ylmichelle2015-12-17T16:49:56ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7167#M1464
<P>I'm experiencing the same issue. I even write up to digi customer service. All they said was "Turn off your mobile data".. I dont remember how many times I told them I never ON my mobile data since im using Wifi. Yet they still reply me to turn off mobile data. I'm too afraid to topup lately due to my credit&nbsp;deduction since 25th Nov 2015.</P>Fri, 18 Dec 2015 04:14:50 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7167#M1464Reevz2015-12-18T04:14:50ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7172#M1465
<P>Hi ylmichelle</P><P>&nbsp;</P><P>Sounds like you are subscribed to Daily Unlimited Facebook, which is auto-renewed on a daily basis.&nbsp;</P><P>You may do so via UMB, dial *116*2*1# to unsubscribe.</P><P>Otherwise, you may also dial *128*3*1# to unsubscribe.</P><P>&nbsp;</P><P>Hopefully the above helps you :-)</P>Fri, 18 Dec 2015 07:50:13 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7172#M1465kellynkts2015-12-18T07:50:13ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7176#M1466
<P><LI-USER uid="13127">﻿</LI-USER><BR /><BR />hi, your itemized is everyday rm0.50 or like mine?</P><P>&nbsp;</P><P>mine is like this:</P><TABLE><TBODY><TR><TD>14/12/2015 18:27</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 20:03</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 21:06</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 21:06</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>14/12/2015 23:14</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 14:11</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 17:04</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 19:53</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 19:53</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 20:38</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 21:45</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 21:45</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>15/12/2015 22:20</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>16/12/2015 20:02</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>16/12/2015 20:52</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>16/12/2015 21:20</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>17/12/2015 14:20</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>17/12/2015 14:24</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>17/12/2015 15:56</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR></TBODY></TABLE>Fri, 18 Dec 2015 09:14:36 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7176#M1466CCHCC652015-12-18T09:14:36ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7180#M1470
Same with yours <img id="smileysad" class="emoticon emoticon-smileysad" src="https://community.digi.com.my/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /><BR />Fri, 18 Dec 2015 09:36:51 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7180#M1470ylmichelle2015-12-18T09:36:51ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7181#M1471
Hi ylmichelle<BR /><BR />Pls PM me your mobile number for further checks.<BR /><BR />Thank you!<BR />Fri, 18 Dec 2015 09:40:33 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7181#M1471kellynkts2015-12-18T09:40:33ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7182#M1472
Hi CCHCC65<BR /><BR />Can you pls PM me your mobile number for further checks?<BR /><BR />Thank you!<BR />Fri, 18 Dec 2015 09:41:49 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7182#M1472kellynkts2015-12-18T09:41:49ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7184#M1474
0166067118<BR />Pls help me to settle this. tqvm<BR />Yesterday deduct until left rm1.08,today left rm0.08 ....!Fri, 18 Dec 2015 09:44:38 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7184#M1474ylmichelle2015-12-18T09:44:38ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7186#M1475
<P><LI-USER uid="1069">﻿</LI-USER></P><P>&nbsp;</P><P>hi, called helpline today already</P><P>few hours later, received a call from customer service</P><P>now waiting for the refund of rm12++</P><P>thanks</P>Fri, 18 Dec 2015 09:49:20 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7186#M1475CCHCC652015-12-18T09:49:20ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7187#M1476
How to explain if call customer service ...😂Fri, 18 Dec 2015 10:01:39 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7187#M1476ylmichelle2015-12-18T10:01:39ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7188#M1477
<P><LI-USER uid="13127">﻿</LI-USER></P><P>&nbsp;</P><P>tell them exactly what u wrote here,<BR />say u dint switch on mobile data</P><P>say u dint subcribed to any data plan etc etc</P>Fri, 18 Dec 2015 10:05:05 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7188#M1477CCHCC652015-12-18T10:05:05ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7189#M1478
OKok thxFri, 18 Dec 2015 10:06:41 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7189#M1478ylmichelle2015-12-18T10:06:41ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7190#M1479
<P><LI-USER uid="13127">﻿</LI-USER></P><P>&nbsp;</P><P>i called helpline, then pick language, then switch on loud speaker (cos need to wait digi staff to pick up)<BR />so while waiting they let u listen to advertisment and song haha</P>Fri, 18 Dec 2015 10:10:08 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7190#M1479CCHCC652015-12-18T10:10:08ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7194#M1483
<LI-USER uid="13127"></LI-USER><BR /><BR />You got charged 50sen twice today at 12.31pm and 1.35pm respectively. Can you recall what you did that resulted in small data usage (200-300 KB)?<BR /><BR />Otherwise, please request Customer Careline to terminate all your GPRS pay per use plans (PAYU Best and GPRS Standard). But please note that by doing this, you are totally unable to use mobile Internet on your phone.<BR /><BR />Hope the above clarifies. Thank you!<BR />Fri, 18 Dec 2015 10:21:01 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7194#M1483kellynkts2015-12-18T10:21:01ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7195#M1484
<P><LI-USER uid="1069">﻿</LI-USER></P><P>hi, after i call helpline, then i received sms say i suscribed/puchased Stop_Internet</P><P>&nbsp;</P><P>is this the same as "terminate all GPRS pay per use plans" ?</P>Fri, 18 Dec 2015 10:24:57 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7195#M1484CCHCC652015-12-18T10:24:57ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7196#M1485
<LI-USER uid="12952"></LI-USER> yes correct :-)Fri, 18 Dec 2015 10:27:30 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7196#M1485kellynkts2015-12-18T10:27:30ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7197#M1486
<P><LI-USER uid="1069">﻿</LI-USER></P><P>&nbsp;</P><P>then next time i can still continue to use PAYU Max8 right?</P><P>or meaning i will forever cannot use PAYU Max8 any more?</P><P>&nbsp;</P>Fri, 18 Dec 2015 10:31:45 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7197#M1486CCHCC652015-12-18T10:31:45ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7198#M1487
<LI-USER uid="12952"></LI-USER><BR />Unfortunately not. How the PAYU MAX8 works is you will be charged 50sen per 50kb. Once you reached RM8.00 per day, then the charging will stop for the day.<BR /><BR />So since you have terminated the pay-per-use plan then you are no longer able to use Mobile Internet on your phone :-(<BR /><BR />Hope the above clarifies.<BR />Fri, 18 Dec 2015 10:35:23 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7198#M1487kellynkts2015-12-18T10:35:23ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7199#M1488
<P><LI-USER uid="1069">﻿</LI-USER></P><P>then what if sometime in future, i need to use mobile data, how do i subscribed to PAYU Max8?</P>Fri, 18 Dec 2015 10:37:35 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7199#M1488CCHCC652015-12-18T10:37:35ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7200#M1489
<LI-USER uid="12952"></LI-USER> You may call Digi Customer Careline to assist you to re-activate your GPRS service :-)Fri, 18 Dec 2015 10:43:01 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7200#M1489kellynkts2015-12-18T10:43:01ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7202#M1491
<P><LI-USER uid="1069">﻿</LI-USER></P><P>&nbsp;</P><P>OIC, thanks for the information, thank you very much <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://community.digi.com.my/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P>Fri, 18 Dec 2015 10:44:55 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7202#M1491CCHCC652015-12-18T10:44:55ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7203#M1492
<P>after contact , the digi helpline will call us back isit?&nbsp;</P>Fri, 18 Dec 2015 10:55:14 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7203#M1492ylmichelle2015-12-18T10:55:14ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7206#M1493
<P><LI-USER uid="13127">﻿</LI-USER></P><P>&nbsp;</P><P>after call helpline, the person answer your phone will send you a sms from 2901:</P><P>You have subscribed/purchase to Stop_Internet</P><P>&nbsp;</P><P>then few hours later Customer Service will call</P><P>&nbsp;</P><P>these above are my personal experience</P>Fri, 18 Dec 2015 12:06:54 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7206#M1493CCHCC652015-12-18T12:06:54ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7207#M1494
<P>well, i already called the hotline but she said cant refund any money because my mobile data is on..i really dont understand it...the person said will help me to stop internet but for now i haven receive any message from 2901 .. how can i confirm that internet stopped and wont deduct money so that i can reload money &nbsp;<LI-USER uid="1069">﻿</LI-USER></P>Fri, 18 Dec 2015 13:08:55 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7207#M1494ylmichelle2015-12-18T13:08:55ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7218#M1504
<P><LI-USER uid="13127">﻿</LI-USER></P><P>when you go itemized bill , got show that you 0.00MB or not?</P>Fri, 18 Dec 2015 14:09:09 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7218#M1504CCHCC652015-12-18T14:09:09ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7219#M1505
<P>yes 0.00MB totally same as yours</P><P>data service// 00.00 MB// rm0.50</P>Fri, 18 Dec 2015 14:18:55 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7219#M1505ylmichelle2015-12-18T14:18:55ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7220#M1506
<P><LI-USER uid="13127">﻿</LI-USER></P><P>they why they say u switch on ur mobile data?</P>Fri, 18 Dec 2015 14:20:38 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7220#M1506CCHCC652015-12-18T14:20:38ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7222#M1508
<P>thats why. i sure i didnt on data...haiz whatever la ,i dont know how to argue...but now haven receive any msg about stop internet</P>Fri, 18 Dec 2015 14:35:12 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7222#M1508ylmichelle2015-12-18T14:35:12ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7225#M1510
<P><LI-USER uid="13127">﻿</LI-USER></P><P>try to call again n see</P><P>different people handle the call differently (i guess)</P><P>&nbsp;i got back my refund already</P><TABLE><TBODY><TR><TD>19/12/2015 03:06</TD><TD>AdjustAccount</TD><TD>&nbsp;</TD><TD>1 pcs.</TD><TD>RM -12.XX</TD></TR></TBODY></TABLE>Sat, 19 Dec 2015 00:19:45 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7225#M1510CCHCC652015-12-19T00:19:45ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7237#M1516
I received msg alrdy.. about the refund just forget it.. 😶Sat, 19 Dec 2015 04:01:59 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7237#M1516ylmichelle2015-12-19T04:01:59ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7246#M1520
<P><LI-USER uid="13127">﻿</LI-USER>, please feel free to email to help@digi.com.my of your issue so that Digi can investigate whether you can get a refund or not. Don't worry, Digi won't bite <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://community.digi.com.my/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P>Sat, 19 Dec 2015 08:49:19 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7246#M1520MrOctopusK2015-12-19T08:49:19ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7254#M1527
<P>alright. tq&nbsp;<LI-USER uid="64">﻿</LI-USER></P>Sat, 19 Dec 2015 09:26:49 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7254#M1527ylmichelle2015-12-19T09:26:49ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7273#M1532
<P><LI-USER uid="13127">﻿</LI-USER></P><P>(if you send email)</P><P>after your email is sent, digi will send you</P><P><SPAN class="subject">" We have received your e-mail! " email<BR /></SPAN></P><P><SPAN class="subject"><I><SPAN>they will say they will respond to you within 2 working days</SPAN></I></SPAN></P><P>&nbsp;</P><P><SPAN class="subject"><I><SPAN>i usually received their reply the next working day at 11am</SPAN></I></SPAN></P>Sat, 19 Dec 2015 10:12:12 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7273#M1532CCHCC652015-12-19T10:12:12ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7394#M1566
After email to digi, my problem solved and get back my refund. Tq <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://community.digi.com.my/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" />Wed, 23 Dec 2015 14:21:37 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7394#M1566ylmichelle2015-12-23T14:21:37ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7405#M1571
<P>That's great. Have a good day</P>Thu, 24 Dec 2015 07:05:15 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7405#M1571MrOctopusK2015-12-24T07:05:15ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7451#M1592
<P><LI-USER uid="13127">﻿</LI-USER></P><P>mine still like this:</P><TABLE><TBODY><TR><TD>23/12/2015 15:11</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>23/12/2015 18:52</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>23/12/2015 20:33</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 13:05</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 13:05</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 14:40</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 16:14</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 19:29</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 21:02</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 22:34</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>24/12/2015 22:36</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>25/12/2015 12:53</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>25/12/2015 17:21</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>25/12/2015 19:02</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>25/12/2015 20:37</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>26/12/2015 13:16</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR><TR><TD>26/12/2015 15:22</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.00</TD></TR></TBODY></TABLE><P>&nbsp;</P><P>what about you?</P>Sat, 26 Dec 2015 09:19:58 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7451#M1592CCHCC652015-12-26T09:19:58ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7452#M1593
<P>yaya same..</P>Sat, 26 Dec 2015 09:39:31 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/7452#M1593ylmichelle2015-12-26T09:39:31ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10356#M2461
How to stop the data auto subscription . I didn't subscribed any mobile data and it keep reducing Rm 3Sun, 06 Mar 2016 02:58:32 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10356#M2461leon2016-03-06T02:58:32ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10365#M2469
<P>Hi leon, to unsubscribe, please dial *128*3*1*1# from your phone.&nbsp;</P>Sun, 06 Mar 2016 08:49:36 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10365#M2469Digi_Zemi2016-03-06T08:49:36ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10379#M2481
I didn't subscribe any thing but it just keep finishing my money. Any helps to stop it directly and forever?<BR />Pls check about it and can I have a refund ?Sun, 06 Mar 2016 12:10:20 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10379#M2481leon2016-03-06T12:10:20ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10410#M2488
Same case here. Whenever I unsubscribe the Internet plan and I pretty sure I did turn off the data. The credit is keep deducting. I checked itemised statement and it show I use 0.00 MB but charged me. Please help to solve and refundMon, 07 Mar 2016 15:59:50 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10410#M2488Nickz2016-03-07T15:59:50ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10411#M2489
Same case here. Whenever I unsubscribe the Internet plan and I pretty sure I did turn off the data. The credit is keep deducting. I checked itemised statement and it show I use 0.00 MB but charged me. Please help to solve and refundMon, 07 Mar 2016 16:01:01 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10411#M2489Nickz2016-03-07T16:01:01ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10429#M2493
<BLOCKQUOTE><HR /><LI-USER uid="19206"></LI-USER> wrote:<BR />Same case here. Whenever I unsubscribe the Internet plan and I pretty sure I did turn off the data. The credit is keep deducting. I checked itemised statement and it show I use 0.00 MB but charged me. Please help to solve and refund<HR /></BLOCKQUOTE>
<P>Do contact our Helpline (0162211800) or email to help@digi.com.my. You can also consider to turn off Pay-As-You-Use (PAYU) internet to avoid any accidental usage.</P>Tue, 08 Mar 2016 10:21:13 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10429#M2493MrOctopusK2016-03-08T10:21:13ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10451#M2500
I hv activated stop internet.But ,how about the refund ??!!Tue, 08 Mar 2016 12:23:06 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10451#M2500leon2016-03-08T12:23:06ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10452#M2501
I have activated stop internet.But ,how about the refund ??!!Tue, 08 Mar 2016 12:25:23 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10452#M2501leon2016-03-08T12:25:23ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10460#M2502
<BLOCKQUOTE><HR /><LI-USER uid="19093"></LI-USER> wrote:<BR />I have activated stop internet.But ,how about the refund ??!!<HR /></BLOCKQUOTE>
<P>Email to help@digi.com.my about your issue and let the technical team investigate for you.</P>Tue, 08 Mar 2016 15:04:47 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/10460#M2502MrOctopusK2016-03-08T15:04:47ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/11314#M2737
<P>mine is the same as yours' problem...</P><P>So, how should I solve this kinda mess?</P>Tue, 29 Mar 2016 15:14:25 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/11314#M2737Rui_Huang2016-03-29T15:14:25ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/11323#M2741
<BLOCKQUOTE><HR /><LI-USER uid="20630"></LI-USER> wrote:<BR />
<P>mine is the same as yours' problem...</P>
<P>So, how should I solve this kinda mess?</P>
<HR /></BLOCKQUOTE>
<P>Turn off LTE (use 3G mode) when you are not subscribed to mobile plan. If you want to use LTE band although you're not using internet, turn off mobile data, then turn on flight mode and turn off flight mode.&nbsp;</P>Wed, 30 Mar 2016 05:59:35 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/11323#M2741MrOctopusK2016-03-30T05:59:35ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/11369#M2755
<DIV>For any dispute on the internet charges, kindly email to help@digi.com.my with full details as below:</DIV><DIV>&nbsp;</DIV><DIV>Subject title: Data charges for &nbsp;[your mobile number]</DIV><DIV>Owner Name:</DIV><DIV>Owner NRIC:</DIV><DIV>Month of unknown data charges:</DIV><DIV>Summary of your email:</DIV><DIV>&nbsp;</DIV><DIV>Thank you</DIV>Thu, 31 Mar 2016 01:36:20 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/11369#M2755Digi_Kobi2016-03-31T01:36:20ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13090#M3236
<P>I have the same problem too. I hope you can refund me as soon as possible. I dont even know how much DiGi has cheated me on this. I dont even have proof to ask for refund!!</P><P>&nbsp;</P><P>How can DiGi do this?&nbsp;It is very troublesome for customer to go through the hassle to claim for refund.</P><P>&nbsp;</P><P>More importantly looks like Digi mindset/strategy here is to deduct our money quietly and hope/PRAY majority of us dont bother to check our credit!</P><P>&nbsp;</P>Sun, 01 May 2016 17:05:41 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13090#M3236bloznfs2016-05-01T17:05:41ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13100#M3241
<BLOCKQUOTE><HR /><LI-USER uid="23648"></LI-USER> wrote:<BR />
<P>I have the same problem too. I hope you can refund me as soon as possible. I dont even know how much DiGi has cheated me on this. I dont even have proof to ask for refund!!</P>
<P>&nbsp;</P>
<P>How can DiGi do this?&nbsp;It is very troublesome for customer to go through the hassle to claim for refund.</P>
<P>&nbsp;</P>
<P>More importantly looks like Digi mindset/strategy here is to deduct our money quietly and hope/PRAY majority of us dont bother to check our credit!</P>
<P>&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>From the records of your itemized statement in MyDigi, you can check which are the months that are affecting you.</P>
<P>&nbsp;</P>
<P>Digi does not strategize to fraudantly take credits away. Some phones seems to be expecting VoLTE services on a LTE network, and it transmits small bytes regardless whether mobile data is turned on.&nbsp;</P>Mon, 02 May 2016 08:47:07 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13100#M3241MrOctopusK2016-05-02T08:47:07ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13147#M3248
<P>Is there a way to prevent this?</P><P>&nbsp;</P>Tue, 03 May 2016 14:11:05 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13147#M3248bloznfs2016-05-03T14:11:05ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13185#M3251
<P><LI-USER uid="23648">﻿</LI-USER>, use 2G/3G when you are not on any internet subscription. LTE brings no benefit when not using internet anyway. Otherwise, turn off Pay-As-You-Use internet capabiltiy for the prepaid account by calling Helpline.</P>Wed, 04 May 2016 07:42:31 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/13185#M3251MrOctopusK2016-05-04T07:42:31ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14169#M3559
<P>I'm facing the same problem. Called up to helpline but very unsatisfied with the explaination. I'm using wifi and i do not on my mobile data. Then here comes the LOCATION in the picture.</P><P>&nbsp;</P><P>"You will automatically be charged on your mobile data if you on your location even though you do not on your mobile data. This is how smart phone works, this is how digi works!"</P><P>&nbsp;</P><P>WHAT?!!!</P><P>&nbsp;</P><P>Later I checked my usage on myDigi and i'm sure i did not on my location on that particulary day. The time i was charged RM0.50 repeatedly was the time i left my hp at home untouched.</P><P>&nbsp;</P><P>This charging started since last month 15th May 2016 when i bought a new phone and replaced a new nano sim card.and it's already charged me&nbsp; about rm60 now.</P><P>&nbsp;</P><P>Look at how many times I'd be charged for ONE day:</P><P>&nbsp;</P><TABLE><TBODY><TR><TD>05/06/2016 00:26</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 12:25</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 13:18</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 13:47</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 14:14</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 15:37</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 18:32</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 19:59</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.01 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 22:35</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 22:36</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>05/06/2016 23:36</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR><TR><TD>06/06/2016 14:01</TD><TD>data service</TD><TD>&nbsp;</TD><TD>0.00 MB</TD><TD>RM 0.50</TD></TR></TBODY></TABLE>Tue, 07 Jun 2016 08:01:41 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14169#M3559jan2016-06-07T08:01:41ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14170#M3560
<P>Forgot to mention, I DID NOT subscribe to any internet package. This has been confirmed by the helpline.</P><P>However, digi had activated STOP INTERNET and I do not understand what is the logic behind this.</P>Tue, 07 Jun 2016 08:10:07 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14170#M3560jan2016-06-07T08:10:07ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14177#M3563
<BLOCKQUOTE><HR /><LI-USER uid="28183"></LI-USER> wrote:<BR />
<P>Forgot to mention, I DID NOT subscribe to any internet package. This has been confirmed by the helpline.</P>
<P>However, digi had activated STOP INTERNET and I do not understand what is the logic behind this.</P>
<HR /></BLOCKQUOTE>
<P>Some LTE phones are unable to control itself from transmitting small data packets even when mobile data is off. This is likely due to its anticipation to use VoLTE.</P>
<P>&nbsp;</P>
<P>So, doing STOP INTERNET will shut down pay-as-you-use internet from your account so that you do not get charged by unexpected usage from your phone. If you need internet, then you will have to subscribe to an internet subscription.</P>Tue, 07 Jun 2016 08:43:35 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14177#M3563MrOctopusK2016-06-07T08:43:35ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14179#M3565
<P>How is that my problem?</P><P>How is that "pay-as-you-use" applied to me when i'm not even using it?</P><P>This is very unfair to me.</P>Tue, 07 Jun 2016 09:01:56 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14179#M3565jan2016-06-07T09:01:56ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14210#M3579
<P>I'm sad that I can only get back 50% of the credit I lost. Feel like being robbed. It's obviously error in your system. I did not on my mobile data and usage showing 0mb and your system is incapable to filter that out. Now you blame it's the phone latest technology problem. You also did not get my consent before charging. This is unacceptable!</P>Wed, 08 Jun 2016 09:30:34 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/14210#M3579jan2016-06-08T09:30:34ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/20888#M5001
<P>Digi just want to cheat money. Imagine how many customers facing this problem?</P><P>1 million customer x RM10 is RM10 million cheated money!</P>Sat, 31 Dec 2016 15:31:21 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/20888#M5001bloznfs2016-12-31T15:31:21ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/20906#M5003
<P>Hi&nbsp;bloznfs,</P><P>&nbsp;</P><P>Please PM us your&nbsp;full name and mobile number (<A href="https://goo.gl/SxGJMl" target="_blank">https://goo.gl/SxGJMl</A> ) for further clarification. TQ.&nbsp;</P>Sun, 01 Jan 2017 09:30:20 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/20906#M5003Digi_MYCHEAH2017-01-01T09:30:20ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/28704#M6699
<P>Hi i m experiencing the same problem and i have reloaded more than RM25 recently and all being "disappeared" without &nbsp;any data usage. I need help. chinseang88@hotmail.com</P>Sun, 25 Jun 2017 07:59:00 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/28704#M6699chinseang882017-06-25T07:59:00ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/28705#M6700
<P>Hi&nbsp;chinseang88,&nbsp;</P><P>&nbsp;</P><P>Please PM us via <A href="http://goo.gl/epyFn8" target="_blank">http://goo.gl/epyFn8</A> with your full name, mobile number and the last 4 digits of your IC number for further checking.&nbsp;<BR />&nbsp;<BR />Thanks.</P>Sun, 25 Jun 2017 08:15:44 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/28705#M6700Digi_Ann2017-06-25T08:15:44ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/39368#M9020
<P>I just found out that I have been charge for a total of 278 times at RM0.50 each time for a total RM139.00 for the period 1Sept 2017 to 20 Feb 2018.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 21 Feb 2018 05:43:08 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/39368#M9020Elisewong2018-02-21T05:43:08ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/39442#M9036
<P>Hi,&nbsp;Elisewong. We've responded to your PM. Thanks!</P>Thu, 22 Feb 2018 08:51:50 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/39442#M9036Leafold2018-02-22T08:51:50ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43064#M9772
<P>This also happen to me for period 1 dec 2017 till 5 may 2018.&nbsp; Please check and refund back.</P>Sat, 05 May 2018 18:00:23 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43064#M9772Leekok20032018-05-05T18:00:23ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43070#M9776
<P>Me too..started 29th April with data charges few times a day till now.... the same old plan &amp; phone i'm using since 2017 , their help support blamed it on user's phone settings.... what an excuse...</P>Sun, 06 May 2018 04:51:17 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43070#M9776KC_digi_prepaid2018-05-06T04:51:17ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43080#M9780
<P>If you happen to use an old prepaid plan without basic internet settings, when some phones are on 4G, the phone would transmit data packet even if mobile data is switched off. Change to a new prepaid plan that covers some free basic internet quota or use 2G/3G band only.</P>Sun, 06 May 2018 07:37:37 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43080#M9780MrOctopusK2018-05-06T07:37:37ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43115#M9790
I can't believe you would said digi 4g would charge us even switch off mobile data. And need us to use internet plan. I have use digi prepaid about 10 years and now u really disappoint me on this issue.Mon, 07 May 2018 03:52:25 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43115#M9790Leekok20032018-05-07T03:52:25ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43136#M9795
Some devices will still continue to transmit data packet for VoLTE provisioning. In this case when there are no data quota to cater for it, pay as you use tariff will apply. <BR />Please contact our community support with your name and phone number for further investigation: <A href="https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support" target="_blank">https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support</A>Mon, 07 May 2018 10:52:18 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43136#M9795MrOctopusK2018-05-07T10:52:18ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43465#M9846
<P>I have pm your support, leaf, Ann, Kobi.&nbsp; But none of them response&nbsp; to me.&nbsp; Then how now?&nbsp;&nbsp;</P>Wed, 16 May 2018 16:41:17 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43465#M9846Leekok20032018-05-16T16:41:17ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43508#M9854
<P>We've responded to your PM. Kindly check,&nbsp;Leekok2003. TQ.</P>Thu, 17 May 2018 09:29:02 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/43508#M9854Digi_Kobi2018-05-17T09:29:02ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/48686#M11043
My mum's phone number is also facing the same issue as she had reloaded RM 100, but since that time (April) her balance has been deducted daily, one day even about 9 times until now left balance RM 0.10!!! It's not the first time happens this kind of issue!! I want to get refund back! Kindly reply me ASAP. Thanks.Tue, 18 Sep 2018 15:14:34 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/48686#M11043LerLer2018-09-18T15:14:34ZRe: DATA SERVICEhttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/48696#M11046
Based on your screenshot, those charges are Pay As You Use internet. If you do not use a prepaid plan with free basic data, all usages will be charged. Some devices will continue to transmit a small amount of data in 4G mode, even if the mobile data switch is turned off. Using 2G and 3G band only will not encounter this.Wed, 19 Sep 2018 02:16:53 GMThttps://community.digi.com.my/t5/Prepaid/DATA-SERVICE/m-p/48696#M11046MrOctopusK2018-09-19T02:16:53Z