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When you follow the link, it goes to shop.myfico.com and is asking me to put in another credit card number. The url in the address bar looks legit, but, If I go to the MyFico.com web site, I cannot find anything here that says anything about a payment being required. I am a little suspicious about this one, especially since the card I use to pay for this is in good standing. It is not set to expire until the end of the year, it is not anywhere close to being maxed out and I just used it today.

I did try to call the MyFico billing dept, but after sitting on hold for 30 minutes, I gave up and posted here.

Re: suspect email?

I went to log in a couple days ago and sure enough, it said I needed to update my payment preferences. I could not do this online, instead it gave me a number to call. I called during the hours listed and sat on hold for over 45 minutes before giving up.

Re: suspect email?

Hmm, still not fixed. I tried to call again today to update my payment method and sat on hold for over 30 minutes. Wow, I cannot believe you have someone who has been a paying customer for years that wants to continue paying, and you will not accept my payment.

That is beyond bad service. That is the first sign of going out of business soon.

Re: suspect email?

sorry to hear...that is indeed very strange and only shows me that MyFico does have billing problems. In my case I have at least the explanation now from Discover but lost the promo SW subscription today. I simply wait for a yearly promo now and I will sign up again. No more monthly payments as I cannot afford to call from Europe every month and spend more than the monthly subscription fee getting someone on the phone which at the end does not know why it got declined.

I wish they would straighten out their billing issues or at least let us subscripe to the yearly promo instead so it would happen only once a year and not on a monthly basis. Well it looks that I am out of SW now...will miss it for the next couple of months but life goes on without it

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