Spain

Switzerland

Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Is there a delivery promotion?

We may run delivery promotions from time to time. Please see above or Promotions Terms and Conditions to check whether we are running any at this time.

Who will deliver my order?

Your order may be shipped by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your order can be collected.

Larger orders will be shipped by courier who will attempt to deliver the goods three times or leave with a neighbour. They will also leave a notice card after each shipping attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.

What counts as a working day?

Saturday, Sunday and UK Bank Holidays are not classed as working days. Customers are advised to check the estimated delivery day displayed at the checkout.

Can I change my shipping address?

No changes can be made to the shipping address after the order has been placed.

All orders to USA, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our Euro site. Please select your shipping destination from the country selector at the top of the page.

Countries we deliver to

We currently offer Standard Delivery to the following international destinations:

Our International Sites
All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site. Please select your shipping destination from the country selector at the top of the page.

Countries we deliver to

We currently offer Tracked & Faster Delivery to the following international destinations:

Albania

Tracked and Faster
Delivery time (up to): 5 days
Cost: £25.00

Anguilla

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Argentina

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Armenia

Tracked and Faster
Delivery time (up to): 6 days
Cost: £10

Australia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Azerbaijan

Tracked and Faster
Delivery time (up to): 7 days
Cost: £22

Bahamas

Tracked and Faster
Delivery time (up to): 3 days
Cost: £40

Bangladesh

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Barbados

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Bermuda

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Bolivia, Plurinational State of

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Bosnia and Herzegovina

Tracked and Faster
Delivery time (up to): 5 days
Cost: £22

Brazil

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Brunei Darussalam

Tracked and Faster
Delivery time (up to): 4 days
Cost: £18

Bulgaria

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Cambodia

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Canada

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Cayman Islands

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Central African Republic

Tracked and Faster
Delivery time (up to): 8 days
Cost: £30

Chile

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

China

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Colombia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Cook Islands

Tracked and Faster
Delivery time (up to): 9 days
Cost: £35

Croatia

Tracked and Faster
Delivery time (up to): 5 days
Cost: £22

Czech Republic

Tracked and Faster
Delivery time (up to): 4 days
Cost: £10

Denmark

Tracked and Faster
Delivery time (up to): 3 days
Cost: £12

Djibouti

Tracked and Faster
Delivery time (up to): 6 days
Cost: £30

Eritrea

Tracked and Faster
Delivery time (up to): 7 days
Cost: £30

Falkland Islands (Malvinas)

Tracked and Faster
Delivery time (up to): Not available

Faroe Islands

Tracked and Faster
Delivery time (up to): Not available

French Guiana

Tracked and Faster
Delivery time (up to): 6 days
Cost: £40

French Southern Territories

Tracked and Faster
Delivery time (up to): Not available

Gambia

Tracked and Faster
Delivery time (up to): 7 days
Cost: £30

Greenland

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20
Not available

Guadeloupe

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Guyana

Tracked and Faster
Delivery time (up to): 5 days
Cost: £40

Hong Kong S.A.R. of China

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Hungary

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14

India

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Jamaica

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Japan

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Kazakhstan

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

Kenya

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Kiribati

Tracked and Faster
Delivery time (up to): Not available

Korea, South

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Kyrgyzstan

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

Latvia

Tracked and Faster
Delivery time (up to): 6 days
Cost: £16

Libya

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

Lithuania

Tracked and Faster
Delivery time (up to): 6 days
Cost: £16

Macao

Tracked and Faster
Delivery time (up to): 4 days
Cost: £22

Madagascar

Tracked and Faster
Delivery time (up to): 6 days
Cost: £30

Maldives

Tracked and Faster
Delivery time (up to): 6 days
Cost: £35

Marshall Islands

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14
Not available

Mexico

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Moldova, Republic of

Tracked and Faster
Delivery time (up to): 5 days
Cost: £35

Morocco

Tracked and Faster
Delivery time (up to): 3 days
Cost: £25

Nepal

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

New Caledonia

Tracked and Faster
Delivery time (up to): Not available

New Zealand

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Niger

Tracked and Faster
Delivery time (up to): 8 days
Cost: £30

Norway

Tracked and Faster
Delivery time (up to): 6 days
Cost: £30

Oman

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Pakistan

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Palau

Tracked and Faster
Delivery time (up to): 5 days
Cost: £18
Not available

Panama

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Philippines

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Poland

Tracked and Faster
Delivery time (up to): 5 days
Cost: £12

Puerto Rico

Tracked and Faster
Delivery time (up to): 5 days
Cost: £25

Romania

Tracked and Faster
Delivery time (up to): 6 days
Cost: £20

Samoa

Tracked and Faster
Delivery time (up to): Not available

Sao Tome and Principe

Tracked and Faster
Delivery time (up to): Not available

Serbia

Tracked and Faster
Delivery time (up to): 7 days
Cost: £22

Seychelles

Tracked and Faster
Delivery time (up to): 9 days
Cost: £35

Solomon Islands

Tracked and Faster
Delivery time (up to): Not available

South Africa

Tracked and Faster
Delivery time (up to): 4 days
Cost: £18

South Georgia and the South Sandwich Islands

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Sri Lanka

Tracked and Faster
Delivery time (up to): 4days
Cost: £18

St Kitts & Nevis

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

St Lucia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

St Pierre & Miquelon

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14
Not available

St Vincent & the Grenadines

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Suriname

Tracked and Faster
Delivery time (up to): 6 days
Cost: £40

Svalbard and Jan Mayen

Tracked and Faster
Delivery time (up to): Not available

Sweden

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14

Taiwan, Province of China

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Togo

Tracked and Faster
Delivery time (up to): 8 days
Cost: £30

Tunisia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Turkey

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Turkmenistan

Tracked and Faster
Delivery time (up to): 7 days
Cost: £30

Tuvalu

Tracked and Faster
Delivery time (up to): Not available

United Kingdom

Express Delivery
Delivery time (up to): 1 day
Cost: £5.95-£7.50

Uruguay

Tracked and Faster
Delivery time (up to): 4 days
Cost: £14

Vanuatu

Tracked and Faster
Delivery time (up to): 8 days
Cost: £40

Vietnam

Tracked and Faster
Delivery time (up to): 4 days
Cost: £35

Virgin Islands, British

If you have a problem with your order or have trouble tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, your full name, billing address and contact telephone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

Alternatively you can call our Customer Care team on the numbers shown below. The team is available from 9am to 11pm GMT on weekdays, and from 9am to 6pm GMT on weekends and most UK bank holidays.

Yes. All orders to USA, France, Germany, Ireland, parts of Europe, Malaysia, Singapore and Thailand will be processed through the relevant site – we no longer offer delivery to these countries from our UK site.

Can I use my existing account on the International sites?

Yes. Although it will be as if you are logging in for the first5 time, account and order history will start afresh. To access old information, you’ll need to log in to the UK site to see it.

Do I have to pay import duties and taxes?

All orders are still shipped from the UK and customers will be responsible for paying any applicable import duties and taxes. Charges are based on the contents of the order. Customers are advised to contact their local customs office for current import regulations.

Can I cancel my contract?

If you are an EU customer in the European Union you have the right to cancel your contract within 14 calendar days from the day after the date you received your order. This right does not apply to items that have been sealed for hygiene reasons (swimwear, pierced jewellery) if the seal has been broken. You will be responsible for the cost of returning a cancelled order to us.

Complete the cancellation form enclosed with your order (or complete online in your account page) and include it with the items when you return them. Alternatively, write to us via email or include a letter with your items stating you wish to cancel your contract and include your full name, address and order number.

Please refer to Terms & Conditions for more information.

Can I nominate a day for my delivery outside of the UK?

Unfortunately, Nominated Day Delivery is not available at this time for international destinations.

More Questions?

If you have any other questions regarding delivery please see our Help & Support pageshere.

Unhappy with your item? Don't worry. We've made returning items simple and easy so you can spend more time browsing to find something you love.

Items that are part of our brands & collections can only be returned via post.

Please Note: not all items can be returned to store. Items that are part of concession brands and selected ranges such as Tall and Maternity can only be returned by post or ParcelShop. Please refer to the list below for the full list of DP brands, ranges and concessions.

Items that cannot be returned to store are identified on site with a prefix of * or **.

Refunds for posted returns will be processed once your goods are received into our warehouse. Please note it may take 2-3 working days for refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund / credit from dorothyperkins.com.

What happens if the card I paid with has expired?

Please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

I have lost my Proof of Postage, can I still get a refund?

Without Proof of Postage we cannot refund any money if we do not receive the returned items.

Can I get a refund to a Gift Card?

Yes. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first and any remaining balance credited to the other method of payment. If you no longer have the Gift Card that was used to place the order, please contact Customer Care.

Can I return underwear, swimwear and jewellery?

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Items must be returned with tags intact and the despatch note enclosed.

Further information

Your statutory rights are not affected by our returns policy.

More Questions?

If you have any other questions regarding delivery please see our Help & Support pages here.