Getting Started with RCS

To get started using RCS, you'll work with an OpenMarket Implementation Manager to understand your requirements and guide you through the onboarding process. If you are already an OpenMarket customer, contact your Account Manager to get started. If you're new to OpenMarket, contact one of our offices to get connected and start your RCS journey!

Seattle, Washington - USA

+1.877.412.7201

sales-us@openmarket.com

Detroit, Michigan - USA

+1.877.412.7201

sales-us@openmarket.com

Sydney, Australia

+61.2.9890.1391

sales-australia@openmarket.com

London, UK

+44.20.3553.6010

sales-uk@openmarket.com

Onboarding overview

The onboarding process involves several steps. The first is collecting information about the following:

Which RCS capabilities should we check before we send the message? — For a given messaging campaign, you tell us which RCS capabilities we should check before we send the message. You might want us to check only for rich cards, or you might want us to check for rich cards, chip lists, and various other capabilities of a UP 2.0-compliant device.

Will you use the SMS fallback feature? — Utilizing this feature enables our system to send an RCS message as an SMS message to a handset that doesn' support RCS. If you use SMS fallback, we'll configure your OpenMarket account to use our Global SMS API.

Will you send RCS messages to subscribers in the US, the UK, or both? — We need to know this so we can assist in registering your bot and testing your campaign with our MaaP partners.

Do you intend to store your media content in OpenMarket's content management system? — If so, we will provision your account to use our Media Upload API.

Once we collect your information and configure your account in our system, there are two more important steps to complete:

Register your bot with the mobile operators.

Test your message with our MaaP partners to pass their certification.

Again, your OpenMarket Implementation Manager will assist with these steps.

Testing your RCS messages

Once your account is fully configured, you'll want to test your RCS messages. The following table recommends RCS-capable handsets to use. Make sure you provide your account manager with your test phone numbers so that we can whitelist them in our environment.

North America - U.S., Canada, and Mexico

Provider

Phone Model

Notes

AT&T

Samsung Galaxy S7

The phone must be purchased at AT&T. An unlocked AT&T device will not work with an AT&T SIM card.

To ensure your device is ready to receive RCS messages:

Confirm the messages app is blue.

Switch advanced messaging off: Turn RCS off and then back on.

Enable wifi calling: Use RCS bot services when roaming outside of North America.

There are no steps to complete whitelisting on Samsung devices.

Freedom Mobile

Pixel 2

Pixel XL

MoviStar

Pixel 2

Pixel XL

Rogers Telecom

Pixel 2

Pixel XL

Sprint

Pixel 2

Pixel XL

Ensure that Advanced Messaging is turned on. Within the Android Messages app, go to Settings > Advanced > Enhanced Features and select to enable Enhanced Features.