There is an $11 service fee per order. Handling is $6 per ticket. 5% GST is charged on the entire order.All orders, including tickets held at Will Call, are subject to the same service fees. If you’d like to arrive before Friday, August 7th at 8am, Early Entry Rates will apply. Tenting is free, but if you wish to Park & Camp (have your vehicle at your campsite instead of Free Parking), you will need to purchase a Parking Pass for your desired Camp Zone. 2015 Parking Pass pricing TBA. Click here for more details on Camping & Parking.

We can’t replace or reimburse lost or stolen tickets. From the moment your ticket has been successfully delivered, your ticket is your responsibility. If your ticket has been damaged or destroyed, contact us at sales@shambhalamusicfestival.com as soon as possible. While we can’t issue a refund, we may be able to issue a replacement if you send us back the original ticket. We look into each case of damaged or destroyed tickets individually.

Tickets are non-refundable, but are not attached to any specific name and can be used by any other person you wish. If your ticket is being held at will-call, you can allow somebody else to claim your order at will-call by following the process outlined in our Ticket FAQ to transfer your ticket(s) to another person.

The only way to be 100% sure you are making a safe, secure purchase of a valid ticket is by getting your ticket from our website. We can’t guarantee the validity of tickets bought from 3rd parties (on kijiji, craigslist or other ticket resellers) or release any information about the order. You purchase from an individual or re-seller at your own risk. You can reduce risk by taking the following steps:

See what information the seller will give you. They should be able to send you a copy of the transaction receipt to show that the order is legitimate. Does the email on the order match the email they’re communicating with you from?

We don’t offer advice on the exchange of tickets / money, except that, if at all possible MEET UP IN PERSON to do the exchange. We’ve heard stories of both ticket sellers and ticket buyers being scammed. Trust your intuition – if it doesn’t feel right, don’t do it.

Sure, but keep in mind that we ship the tickets to address associated with the order. If you order for your friend or a friend orders to you – double check the shipping address. Paypal will automatically fill in the default address for the account holder.

That is your address status. If you’ve changed your address recently or if your info in Paypal is different from the address associated with your payment method, it will show up as “unconfirmed”. Just double check that your shipping address is correct. If it needs to be adjusted, email sales@shambhalamusicfestival.com.

Does your Paypal account have your most up to date email address? Your receipt will have been mailed to whichever email you have selected as the “primary email address” for your account. If you’ve checked that your email address is correct and there’s no transaction record, please email us right away at sales@shambhalamusicfestival.com with your full name so we can look into what happened.

Oops! Don’t worry, just email us at sales@shambhalamusicfestival.com to let us know what happened.Generally we don’t do refunds, but if you pressed the submit button twice or the computer messed up, we can reverse the accidental order.
Let us know as soon as you notice the error so your order doesn’t get labeled as “suspicious” for ordering more than our limit.

Will Call FAQs

Will Call is like picking up your tickets at the “box office”. Ever been to an event where you had to print your order confirmation and bring it with you? This is pretty similar. You just print your order confirmation out, and bring it to us (along with 2 pieces of valid ID) when you arrive so we can give you your Shambhala ticket! Easy, right? Will Call orders are picked up from the Reception building near the Gate when you arrive at the festival. Our Parking Crew will direct you to where you need to go.
Note: All orders, including Will Call tickets, incur Shipping and Handling fees.

A photocopy of the valid gov’t issued photo ID belonging to the person who placed the order

Their own valid government issued photo ID and a second supporting piece of ID

A copy of your transaction receipt (that confirmation you get from Paypal after you place your order)

A signed letter giving that person permission to pick up the ticket held under your name. The letter needs to include the full legal name of the person picking up the ticket (as it appears on their ID).

We recommend that the person picking this up has all this info organized in a folder that they can simply hand to the person at the Will Call window. If the person picking up the ticket doesn’t have this information, we can’t the ticket(s) to them.

Get Your Tickets for Shambhala 2015

Six unique stages, over 300 acts, free camping, 3 days of fun on the farm.

Comments

Once your ticket has been shipped out, you will receive a Canada Post tracking number via email. You will be able to track your package via the Canada Post website with this number.

We are currently processing December orders. If you placed your order in October or November and haven’t received a tracking number yet, please email sales@shambhalamusicfestival.com and we can provide you with additional details regarding the status of your order.

Please include your PayPal transaction ID in your email as it will help us to assist you more quickly.

Once your tickets have been sent out, you will receive a separate notification specifically stating that your order has been shipped. This notification will include a tracking number allowing you to follow your order to its destination. I suspect that you are currently just reviewing your initial PayPal transaction receipt and that your order hasn’t been shipped yet. We are currently shipping out January’s orders and are making it through about one month per week now.

Confirmed versus unconfirmed makes no difference on our end, we would ship either regardless as we do send them via registered mail.

If you placed your order for shipping within Canada, and you placed it in December or earlier, please email sales@shambhalamusicfestival.com and they will be able to provide you with more specific details. Remember to include your PayPal transaction ID in your email so they can assist you more efficiently.

I was wondering I ordered my tickets right before July Started ( 3 of them) and I will only be at the address I put to mail them to until July 30th. will they be here by then? have they already been shipped or is switching them to will call an option. I just don’t want to stress out about it. please let me know

If you have a physical ticket, no transfer is necessary. If you purchased a ticket which is being held at will-call, you can provide authorization for the other individual to pick up your order according to the process outlined on our will-call FAQ at:

We do inform potential buyers to exercise extreme caution when purchasing tickets from third-parties as we cannot provide any assurance that the tickets will be valid or unclaimed when they come to get them. The first person to claim will-call tickets with the appropriate documentation will be the only one we distribute tickets to. Future attempts to claim the same order will be denied.

Hey David, there are some teams still available for volunteering, but they usually require at least 3 days of work. We don’t do Saturday and Sunday entry, but Sunday entry is available starting 6AM Sunday morning for $140.

If you are interested in applying to be a volunteer, please fill out an application and if you are approved, our HR team will reach out to you.

In order to claim somebody else’s ticket at will-call, you will want to follow the steps outlined for “Can a friend or someone I sold my ticket to pick up a ticket under my name at Will Call?” located at:

Hi lovelies. I want to purchase a ticket from a girl from Colorado. I live in Whistler BC. I want to know how “safe” is the paypal transfer and how do I know the ticket exists before I send the money, and what type of confirmation do I get after she gets the money. Also when I get the ticket in will call, is there any specific steps I need to follow or can I line up with my friends until we get to the gate?
much love xoxo

We suggest to exercise extreme caution when buying tickets from third parties. We are unable to verify if tickets are valid and would not be able to ensure validity at the time you come through the gate. If you trust the individual you are purchasing tickets from, you can follow the steps listed on our Will-call FAQ at http://www.shambhalamusicfestival.com/ticket-faq/#willcall

Please note that only the first person claiming the tickets will receive them and if the original purchaser picks up their tickets, then you will not be able to claim them.

Thanks Andy.
Well can I verify with you if the name of the person exists in your lists of Will Call?? Isn’t that the best way to do it? I’m sure they have a confirmation number from their purchase. I would think you are able to change your records if a ticket is on WillCall since the purchaser doesn’t have a hard copy ticket. Any ideas of how to make this more efficient?

Also, if my friend is paying with his paypal account, do I need his info to be on my binder as well?

If you are arriving on Wednesday, you will be required to pay $80 per guest for early entry.

You will only need to pay the additional car-camping fees if you wish to camp with your vehicle. You are allowed to park your vehicle in Free Parking and then setup your tent in the Starlight, Sunshine, or Metta Camp zones for no additional charge. If you wish to camp with your vehicle, then yes, your total additional car-camping fees would be $40 ($80 for oversized vehicles) in the Starlight zone, and $20 ($40 for oversized vehicles) in the Sunshine zone.

Hi there!
My boyfriend and I were given tickets from a couple friends of ours. Their tickets were promo tickets. They told us they emailed someone giving them our information so that we could use the tickets. Just wondering if we are good to go? Will we get in with our pieces of IDS or is there anything else we need to do? Is it possible to check if our names are down?
Thanks!

Hey there! Question – there are 3 of us travelling in one car. 2 of us have have hard copies, one will be at will call. Just curious if there are 2 separate lines for will call, and hard copy tickets upon entry?

Upon arrival, If you arrive during Wednesday, you will be parked in the ferry lot and your friend with the ticket at will-call will need to get out of the vehicle and line-up to claim it at Reception.

Your friend can then meet you at your car after picking up their ticket. If the line starts moving and you go through the gate first, your friend can walk through and meet you on the clean side of the ferry lot.

That’s the problem tho I’m 23 and have my drivers license with me my bank card doesn’t have a name just my account number I recently lost my wallet as stupid as it sounds everything else I had was in that wallet when it was lost I shouldn’t have a problem tho last year all I gave was my if and my ticket but just don’t want to get turned away

Hey! It’s January 2015 and I want to order early bird tickets, but I didn’t see a will call option, it just directed me to paypal. I backed out and haven’t ordered yet cause I would need it to be will call, is there not a will call option for early birds, or how do I specify that I don’t want the tickets shipped?

Hey Rachael, you will be able to select will-call when you are proceeding through the PayPal process. Once you login to your account on PayPal, you should be presented to select the will-call shipping option for your order.

We are planning to do our first shipment to America mid-February. Once we send out your order, you will receive a tracking number by email from us. Thanks for your question, please let us know if you have any others.

Hey Guys I am unfortunately not going to be able to make the festival this year, but I have two tickets for sale now! I’ll sell them for $300 OBO! You can find me on facebook or email me at goodrichnic@gmail.com Thanks Guys! Spread some Shambalove!

I bought my first ticket at hemp city in Kelowna. All I received was the ticket iself, no glitter or sticker thing? Do you give them the tickets separately like this or will I be missing anything important?

I would reach out to PayPal to see if they can change the funding source associated with your payment plan profile. We unfortunately don’t have the ability to modify your payment plan funding source on our end.

Question, I ordered two tickets through the payment plan option, and I pit the money in my pay pal just over two weeks ago, and it was supposed to be in my account a couple weeks ago as it was already taken out of my bank account. Is there something I can do if my payment doesn’t come out tomorrow for to difficulties with my last pal??

Hey Courtney, I would suggest calling PayPal to check on the status of your funds transfer. Might be an issue on their end. Two weeks is quite a bit of time in order to perform the funds transfer and something might be clogged in the works.

Hey Erin. Electronic delivery via email means that you will be emailed your tickets which you would then print out at home and bring with you. Guests who choose electronic delivery will not receive a holographic ticket.

If you want us to hold physical holographic tickets for you at the door, you will want the “Will-Call Hold for Pickup” option.

Sorry I missed your question. Having an unverified billing name is usually no big deal, it’s more just an indicator of information to us in the event there is any suspicious activity associated with your order. Shouldn’t introduce any concerns with your order.