tag:status.tc2000.com,2005:/historyTC2000 Status - Incident History2020-06-03T10:23:39-04:00TC2000tag:status.tc2000.com,2005:Incident/42675162020-06-03T10:18:53-04:002020-06-03T10:18:53-04:00Missing intraday data in TC2000 this morning<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Resolved</strong> - The missing intraday data between 9:32am and 9:41atm ET has been filled in.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:53</var> EDT</small><br><strong>Identified</strong> - We are missing intraday data between 9:32am and 9:41am ET due to the interruption of our data feed this morning and are working to get this data filled in.</p>tag:status.tc2000.com,2005:Incident/42673892020-06-03T09:51:56-04:002020-06-03T09:51:56-04:00TC2000 data is not streaming<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tc2000.com,2005:Incident/42183702020-05-28T16:21:52-04:002020-05-28T16:21:52-04:00Dow Jones indexes are not updating<p><small>May <var data-var='date'>28</var>, <var data-var='time'>16:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>14:57</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>14:06</var> EDT</small><br><strong>Investigating</strong> - Dow Jones index data is not updating in real time. We are investigating this issue.</p>tag:status.tc2000.com,2005:Incident/41629552020-05-25T18:00:31-04:002020-05-25T18:00:31-04:00Schedule maintenance and market holiday<p><small>May <var data-var='date'>25</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Scheduled</strong> - We will be conducting scheduled maintenance on the Parallels servers over the weekend and, in addition, US markets will be closed on Monday, May 25th in observance of Memorial Day. Customers accessing via Web Platform, Mac, Mobile and Parallels may not be able to login during the weekend and there will not be any updating of US market data on Monday, May 25th.</p>tag:status.tc2000.com,2005:Incident/41695242020-05-22T06:29:50-04:002020-05-22T06:29:50-04:00No pre-market data this morning<p><small>May <var data-var='date'>22</var>, <var data-var='time'>06:29</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>06:15</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>06:15</var> EDT</small><br><strong>Investigating</strong> - We are currently not receiving any pre-market data and are working to get this issue corrected.</p>tag:status.tc2000.com,2005:Incident/40307042020-05-04T14:28:30-04:002020-05-04T14:28:30-04:00Problem with the real time data feed in TC2000<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:32</var> EDT</small><br><strong>Investigating</strong> - Some customers are reporting delays with real time data in TC2000. We are investigating this issue.</p>tag:status.tc2000.com,2005:Incident/39680052020-04-26T17:43:57-04:002020-04-26T17:43:57-04:00TC2000 is temporarily down<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>17:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Identified</strong> - We have identified the issue on our end and are working to get it corrected. We estimate everything returning to normal by 2pm ET and will provide an update if that changes.</p>tag:status.tc2000.com,2005:Incident/39539982020-04-24T11:32:27-04:002020-04-24T11:32:27-04:00Delayed prices not updating in TC2000<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>11:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>10:43</var> EDT</small><br><strong>Investigating</strong> - Delayed data for TC2000 customers not subscribed to real-time is not updating. We have restarted the feed and the delayed data should start updating shortly.</p>tag:status.tc2000.com,2005:Incident/39537722020-04-24T10:26:36-04:002020-04-24T10:26:36-04:00Delayed prices not updating in TC2000<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Identified</strong> - Delayed data for TC2000 customers not subscribed to real-time is not updating. We have restarted the feed and the delayed data should start updating shortly.</p>tag:status.tc2000.com,2005:Incident/39279082020-04-22T12:05:39-04:002020-04-22T12:05:39-04:00Charts not loading<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:05</var> EDT</small><br><strong>Resolved</strong> - According to reports from our data center, there were multiple fiber cuts in strategic locations that affected the backbone of the carriers used across the country. This resulted in issues reaching our data centers, packet loss and/or latency due to the fiber cuts. We received confirmation at 8:17 PM 4-21-2020 that the fiber cuts have been repaired. <br /> <br />All functionality has been restored.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:04</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Update</strong> - We received the following from our data center at 3pm today: <br /><br />There has been no change in status, we continue to track nationwide issues with multiple 3rd party Internet Service Providers which may be impacting your ability to reach some of our data centers. The impact is outside of our networks and infrastructure and appears limited to end users and not our data-centers.<br /> <br />We are continuing to work with our vendors to provide the best paths possible under the circumstances. Our network engineering team is actively engaged and monitoring our connectivity. We do not currently have an estimated time to resolution. We will continue to provide updates as additional information becomes available.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>14:29</var> EDT</small><br><strong>Update</strong> - The issues reported earlier appear to be resolved but we are continuing to monitor the situation.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Monitoring</strong> - Beginning this morning we received similar reports from several customers. After investigating it was determined that it was an internet issue that was affecting mostly west coast traffic. We reported it and received word of a nationwide issue with a third party internet provider that is causing issues with end users connecting to data centers. We will continue to monitor the situation and hope it will be resolved shortly.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Investigating</strong> - Some customers are reporting that charts are not loading in TC2000. We are investigating this issue.</p>tag:status.tc2000.com,2005:Incident/39213902020-04-20T14:02:07-04:002020-04-20T14:02:07-04:00Dow Jones index data is not updating<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:45</var> EDT</small><br><strong>Investigating</strong> - Dow Jones index data stopped streaming at 1:35pm ET today. We are working on this issue and will have it corrected as soon as possible.</p>tag:status.tc2000.com,2005:Incident/39211092020-04-20T13:24:11-04:002020-04-20T13:24:11-04:00Dow Jones index data is not updating<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Investigating</strong> - Dow Jones index data stopped streaming at 12:45pm ET today. We are working on this issue and will have it corrected as soon as possible.</p>tag:status.tc2000.com,2005:Incident/39077252020-04-19T11:22:30-04:002020-04-19T11:22:30-04:00Hardware maintenance & upgrades<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:22</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:11</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Scheduled</strong> - We will be conducting scheduled network and server maintenance from 9am-5pm ET on Sunday, April 19th. Some services may be unavailable during this maintenance window.</p>tag:status.tc2000.com,2005:Incident/38949142020-04-16T10:49:17-04:002020-04-16T10:49:17-04:00Options prices delayed<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>10:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Investigating</strong> - Some customers are reporting a delay in options prices in TC2000. We are investigating this issue.</p>tag:status.tc2000.com,2005:Incident/38522132020-04-12T17:00:36-04:002020-04-12T17:00:36-04:00Hardware maintenance & upgrades<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:49</var> EDT</small><br><strong>Scheduled</strong> - We will be conducting scheduled network and server maintenance from 9am-5pm ET on Saturday, April 12th. Some services may be unavailable during this maintenance window.</p>tag:status.tc2000.com,2005:Incident/38522062020-04-11T20:00:42-04:002020-04-11T20:00:43-04:00Hardware maintenance & upgrades<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> EDT</small><br><strong>Scheduled</strong> - We will be conducting scheduled network and server maintenance from 9am-8pm ET on Saturday, April 11th. Some services may be unavailable during this maintenance window.</p>tag:status.tc2000.com,2005:Incident/38521962020-04-10T17:00:42-04:002020-04-10T17:00:42-04:00US and Canadian markets closed Friday, April 10th<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Scheduled</strong> - US and Canadian markets will be closed Friday, April 10th in observance of Good Friday.</p>tag:status.tc2000.com,2005:Incident/38281182020-04-05T09:00:37-04:002020-04-05T09:00:37-04:00Hardware maintenance & upgrades<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Scheduled</strong> - We will be conducting scheduled network and server maintenance from 7am-9am ET on Sunday, April 5th. Some services may be unavailable during this maintenance window.</p>tag:status.tc2000.com,2005:Incident/36866722020-03-15T12:00:36-04:002020-03-15T12:00:36-04:00Server maintenance & upgrades<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:27</var> EDT</small><br><strong>Scheduled</strong> - We are conducting server maintenance on Sunday, March 15th from 9:00am until 5:00pm ET. TC2000 for Web, Mac & Mobile running on Parallels will not be available during this time.</p>tag:status.tc2000.com,2005:Incident/36211492020-02-28T08:08:03-05:002020-02-28T08:08:03-05:00Delayed option prices<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>08:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:43</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:39</var> EST</small><br><strong>Investigating</strong> - Some TC2000 customers are experiencing delays in option prices. We are investigating this issue.</p>tag:status.tc2000.com,2005:Incident/36205882020-02-27T11:05:50-05:002020-02-27T11:05:50-05:00Delayed option prices<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:38</var> EST</small><br><strong>Investigating</strong> - Some TC2000 customers are experiencing delays in option prices. We are investigating this issue.</p>tag:status.tc2000.com,2005:Incident/36160212020-02-26T10:42:20-05:002020-02-26T10:42:20-05:00Delayed option prices<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:21</var> EST</small><br><strong>Investigating</strong> - Some TC2000 customers are experiencing delays in option prices. We are investigating this issue.</p>tag:status.tc2000.com,2005:Incident/36065592020-02-25T08:05:32-05:002020-02-25T08:05:32-05:00Open positions are not updating in a timely manner<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:14</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:50</var> EST</small><br><strong>Investigating</strong> - Open positions are not updating in a timely manner from Interactive Brokers. We are investigating this issue and will get it resolved as soon as possible. TC2000 Brokerage customers with live accounts can view current positions in Account Management and place trades through the Account Management trading feature or through TraderWorkstation and TWS mobile until we get this issue resolved.</p>tag:status.tc2000.com,2005:Incident/35595362020-02-18T00:00:32-05:002020-02-18T00:00:32-05:00US and Canadian markets closed Monday, Feb 17th<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Scheduled</strong> - US markets will be closed on Monday, February 17, 2020 in observance of President's Day. Canadian markets will be closed as well in observance of Family Day. TC2000 and TC2000 Brokerage customer service departments will also be closed on this date. We will resume regular business hours on Tuesday, February 18th.</p>tag:status.tc2000.com,2005:Incident/34400312020-01-20T18:24:02-05:002020-01-20T18:24:02-05:00US Markets closed Monday, Jan 20th<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>18:24</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:37</var> EST</small><br><strong>Monitoring</strong> - US markets will be closed on Monday, January 20, 2020 in observance of Martin Luther King, Jr. Day. TC2000 and TC2000 Brokerage customer service departments will also be closed on this date. We will resume regular business hours on Tuesday, January 21st.</p>