Quality

Quality Statement

Our mission is to deliver great service and results through
our people to achieve leadership in our chosen markets through
the constant pursuit, in association with our clients and
partners, of superior levels of service, efficiency and quality.

The pursuit of our mission will in turn lead us towards
our vision of being the highest quality supplier of the
world's top foodservice and hospitality businesses, based
on strategic focus in the following key areas:

Customer and Client Satisfaction

Aluline Group has set out to provide a standard
of service that is second to none. Underpinning all our
activities is a genuine conviction that how our service
is delivered is just as important as what is delivered.
Putting the customer and client first therefore remains
a priority. We work hard to develop a close working relationship
and listen carefully and respond quickly to changing needs.

Our Quality Principles

"The main drainage system is controlled by Water Companies but as a
part of our responsibility, connections to this main pipe fall on
property owners the regulation of these connections is controlled by
Municipality Officers from Planning, Environment and Health Departments."

"Duty of Care is a responsibility of each of us and governements have levied
strict regulation and laws to punish anyone failing to carrry out their responsibilities.
Aluline supply to customers:"

In House training

Fact Sheets

Regulation and COSHH Data Sheets

Materials for cleaning

Customer Back-up

Customer Monitoring Service

Market Leadership

Aluline Group specialises in meeting the needs of
our clients through dedicated teams experienced in the particular
demands of specific market sectors.

Preferred Employer

Today's business environment is intensely competitive. We
remain in no doubt that our success comes from the contribution
to overall performance made by our people. Reliable and
dedicated to their work they know Aluline provides exceptional
opportunities for them to develop their careers and their
full potential.

Operational Excellence

From the moment we start, by identifying our clients' requirements,
to the point at which equipment has been installed and beyond,
we use and apply superior systems, processes, equipment
and standards. Our significant investment in information
technology and our discerning approach to purchasing are
just two examples of how we strive to adopt best practice
throughout our business.