Complaints

We aim to provide a high quality service to our patients and welcome feedback and suggestions for improving our systems.

A structured complaints procedure has been established following NHS guidelines and if you are unhappy with any aspect of our services and /or your treatment at the surgery then please contact in the first instance:

Sara Heywood - Deputy Practice Manager / Complaints Manager

Sharon Byrne - Reception Manager / Deputy Complaints Manager

or please do not hesitate to contact

Wendy McNeice - Practice Manager/ Business Partner

who will be happy to listen to your feedback.

Longton Health Centre has produced a Complaints leaflet which is available from reception and also in the waiting room