Telephoning the Council

Our Customer Service Advisors can take telephone enquiries Monday to Thursday 8.30am - 5.00pm and 8.30am - 4.30pm on Friday.

Our busiest period each day is normally between 9am and 10am.

Mondays are especially busy and whilst we do try to ensure all calls are answered as soon as possible, sometimes queues may develop. If this happens you may not be able to wait and so you will have an option to leave a message. Your message will remain in the queue and you will be called back when a customer adviser is available.

Peak times:

We understand that nobody likes waiting and we make every effort to ensure your enquiry is dealt with as quickly as possible. Unfortunately there are times when our receptions and telephones are very busy.

When telephoning the council:

Listen to the recorded message,

If you want to make an automated telephone payment

Description of what this is & what can be paid

There is also an option to leave an answer phone message. Leave your name and telephone number. Your message will remain in the queue and you will be called back when a customer adviser is available.

Otherwise hold the line to speak to an advisor.

Info about ‘timely’ messages…

Whether calling into one of our offices or telephoning, one of our Customer Service Advisors will answer your call in a warm and friendly manner and try to assist you as best as they can do with your enquiry.

Our Customer Service Advisors have been specially trained to deal with a range of enquiries about different services and will answer your query if they can.
If the advisor is unable to answer your enquiry the advisor will either, pass it on to the relevant service or take your contact details and call you back with the relevant information as soon as they can.

Being a small council, sometimes service staff are out of the office, for example carrying out site visits and inspections. When none of the relevant staff are available, the advisor will take your name and contact details and will email and arrange for the relevant person to call you back as soon as possible. Please let the advisor know if there is a best time to call you back.