Complaints

We are also regulated by IMPRESS, but initial complaints must be made to us BYLINE in writing at
the
following address:
e-mail: info@byline.com
.

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will
normally
respond
to your compliant with a final decision letter within 21 calendar days.

If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us
within
21
calendar days of submitting your complaint, then you can refer your complaint to our Independent
regulator
IMPRESS at the following address: