FAQ's

FREQUENTLY ASKED QUESTIONS

ARE YOU AN AUSTRALIAN OWNED BUSINESS?

Rugs a million online is Australian owned and Australian loved, founded more than 25 years ago in Queensland. We can deliver to anywhere in Australia within a reasonable time and any returns will be received and credited much faster than overseas companies where you may have to wait months before the stock is received and processed as a refund. And with a 5 year warranty available with your rug purchase you can shop in confidence knowing that any issues will be resolved quickly and locally.

DO YOU SELL RECYCLED RUGS

Yes, we do. In fact, many of the choices we make now are based on sustainability. We are providing less of the 'low-cost' styles in the hope customers will invest a little more for a product that lasts longer, adding less landfill. We also have products from natural fibres, as well as new recycled soft fibres (Made from recycled plastic bottles) that produce rugs that feel as soft as cotton!

HOW DO I STOP MY RUG FROM SLIPPING?

Sometimes certain types of rugs can slip on timber or tiled floors. Usually, this is because it is a smaller rug, the surface under is particularly slippery, or there is no furniture on it preventing movement. The easiest way to prevent this is to purchase rug anti-slip items such as our Anti-Slip Rug Stop. This is made in common rug sizes but can be cut to suit any size. This will stop a rug from sliding around on the floor very quickly and easily. Alternatively, if there is furniture nearby you could re-locate a lounge or coffee table perhaps to keep the rug in place. We have heard suggestions of alternatives such as 'blue-tac' or similar but advise against these as they will catch dirt, mark certain floors and even ruin some rugs. The best option of course is to purchase a good quality heavier rug that will sit well on any floor.

WHAT'S THE BEST TYPE OF RUG TO BUY?

That depends entirely on your circumstances and your budget. Better quality rugs such as high density machine woven rugs, or handmade rugs can last 10 years or many more depending on the traffic they get. But a cheaper rug that may be thinner or contain less pile may wear more quickly or flatten easier over time. If you are looking for very bright colours then you might need to purchase a rug made from a man-made fibre rather than a natural fibre, as natural fibres are not as bright when dyed. You can ask for help you if you have further specific requirements in an area, and maybe indicate which product would suit you best. Or you can simply purchase the colour you like the best as most people do, because your taste may change in the future and fibre may not be all that important when it comes to the decor in your home.

HOW CAN I STOP MY RUG FROM CURLING UP?

Rugs that are machine woven are sometimes going to curl even on a flat surface when they are new. This is usually because of the tight rolling and packing process when rugs are shipped internationally. Over time this usually stops when the rug heats and cools and eventually flattens completely. If your rug is curling when it is on carpet with furniture on it, the process to fix this becomes more complex. Firstly, if your furniture is heavy, your carpet is thick and your rug is thin the chances of this happening are frequent. The thicker the rug, the less likely it is to curl as much and stay that way. However, the easiest solution for this, if you can't remove the furniture, is to place some ply or similar timber under the rug on top of the carpet. this will displace the weight, and the timber should sink into the soft carpet leaving the rug above level with the surface. You may need to experiment with the size of the timber, but generally, it needs to be a little bigger than the foot of the item pressing into the rug. Usually, a 3-ply or similar piece of wood under the rug will do the job.

WHY IS MY RUG MOVING ON MY CARPET?

If you have a rug on carpet with no furniture you may find it tends to 'walk' around your room. This is usually because of people walking around on the rug, pressing it into the carpet, and then as the carpet (which is stretched tightly in place) straightens back out it moves the rug slightly from where it was. Please remember, if you have a very thin rug and a very thick carpet and underlay, even ply or rug-stoppers may not solve the problem. If that is the case you may need to upgrade to a thicker quality rug.

WHY ARE HAND-MADE RUGS SO SPECIAL?

Hand-made or hand-woven rugs have been made in different countries all over the world for centuries. Although most rugs we see nowadays are machine woven in some way, the authenticity of a handmade rug is still unsurpassed. What people usually choose handmade rugs for is their charm, the story they tell or the warmth they bring to a room. Some people even collect them as a hobby or interest, and some even for investment. The one good thing about a handwoven rug compared to a machine woven rug is often that a handwoven piece often has some sort of resale value whereas a machine made would have much less. Traditional handwoven pieces will usually go in almost any room with a large variety of decors. It takes some weavers years to produce these and the real value is in the history of the weave. Different members of a family may contribute to the rug as they learn to weave, or the rug may have even been woven for a special occasion. Most of these are woven from wool and will wear for extremely long times, often outlasting their machine made cousins. Owners of handwoven rugs are usually very proud of the rug and what it represents. Our online selection is small but growing, and you cansee them here.

HOW MUCH WILL SHIPPING COST?

Generally for smaller purchases shipping won't cost more than $30. However all purchases over $140 include free shipping!

WHY CAN'T I BUY THE EXACT SIZE I WANT?

Most rugs are manufactured in similar approximate sizes. The main reason for this is due to the method of manufacture. More than 50% of rugs are woven on machine operated looms. These are usually limited to 4m in width, and therefore sizes have to be made with the width of the loom in mind. Also, individual sizes for single rugs would attract specific yarn colour quantities and much more labour even in handmade styles to produce. Some handmade styles are available in custom sizing but are usually more expensive than everyday regular sizes.