Reservation / Cancellation: A valid credit card is required to secure your booking – we accept Visa and Mastercard. Once reserved, we will email a booking confirmation. Payment at the time of rental can be made with a Visa, Mastercard or Debit card. Cancellation charges are as follows: 25% of the rental amount within 30 days of rental, 50% within 2 days and 80% the day of the rental. Flextoy does not offer refunds for inclement weather.

Rental Terms: Renters must be a minimum of 19 years of age and hold both a valid Driver’s License and Motor Vehicle Liability Insurance policy. Renters are responsible to pay for any damages sustained to the rented equipment, other persons or property during the rental period. We require a damage deposit of $3000 per machine via a Visa or Mastercard Pre-authorization. Each renter is required to complete and sign a rental contract and waiver of liability prior to renting. Each machine will be supplied full of fuel and must be returned full or refueling charges will apply.

Delivery / Pickup: Flextoy offers delivery and pickup within the limits of our service area – SEE SERVICE AREA MAP. Our fee for this service is dependent on the driving distance between Flextoy’s address and your delivery/pickup address – please call us for a quote.

Trailering: Customers are welcome to pick up rented equipment from Flextoy and trailer to their desired location. A midsized car, truck or SUV is required, with a 2” diameter tow ball and either a 4-pin flat or 7-pin round electrical connector for trailer lights.

Support: The rented equipment may be operated anywhere in Ontario or Quebec, however, Flextoy will offer support only within the limits of our service area – SEE SERVICE AREA MAP. If support is required outside of our service area, it is the customer’s responsibility to either bring the rented equipment back to within the limits of our service area, or cover the cost of the additional travel to and from the rented equipment.