I cannot hear any audio.

Most sound issues are either related to your computer system volume and speakers, or an outdated version of the Adobe Flash Player.

Speakers. Verify that your computer speakers are on and your computer’s volume is at an audible level. If you have external speakers for your system, make sure they are turned on and up. If you don't have external speakers, ear phones usually help.

Adobe Connect Audio Settings. In the Adobe Connect meeting room, go to the audio icon on the top bar, click on the down arrow and select “Adjust Speaker Volume." Move the setting to high.

Adobe Flash Player. Update your Adobe Flash Player to the most recent version. Close all your browser windows, then reopen your browser and navigate back to the online session.

Back-up Phone Option.

Click on the information icon in the top right for call-in details.The number and access codewill display.Write to _Technical Help as needed.

The meeting audio isn't consistent (fades, choppy). Is there anything I can do to improve it?

Occasionally you may hear breaks in the audio; these are due to temporary bandwidth issues between your location and the Adobe Connect server. The sound will come through again shortly and there will be no loss of "content" - just momentary breaks in the audio stream.

Ethernet. Connect using a high speed wired line.

Back-up Phone Option. See #4 above.

I hear an echo.

An echo occurs if you have the meeting room open multiple times. Please close any extra Adobe Connect windows. If you’re listening via the phone, please mute your computer speakers.

The presentation slides are difficult to see.

Click on the "Full Screen" button above the presentation slides.

There are blank, gray, or white pods.

Exit out of Adobe Connect and re-enter the meeting. To exit, click on Meeting tab in the upper left hand corner then click on Exit Adobe Connect. Or close your browser window.