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At first I was a bit worried about ordering something online in case it looked completely different but this dress looks exactly like the picture. I ordered it in the ruby colour and it is exactly the colour shown in the picture. The dress was a little big around the top part and a little bit too long but once it was altered it sat perfectly. It really was such a unique dress and people kept asking me where I got it, I would really recommend this dress!

I bought this dress for my year 11 prom. I was so happy when it arrived as it was exactly like the picture. I'm 5'11 without heels on and the dress was still very long for me and their was a small train. But on the whole the dress is fabulous and I received compliments all night.

The notification and updates on the progress of the dress was fantastic, seeing an email waiting in my inbox telling me all the details was excellent. When my daughter saw the box waiting for her on the bed, she was over the moon. The dress is made to such a high standard and such fantastic quality. We had the dress tailor made and it fits so well, just like the typical cliche... Like a glove. All though the shoulder piece is a bit loose, and doesn't sit firmly against the shoulders as we would of liked, everything else cancels out that tiny flaw. My daughter loves it, and everyone else who has seen it loves it and wants to know exactly where we bought it from. Would definitely recommend anyone to shop here, and will probably be buying more from this site soon!

I was a first time user and bought this dress for my daughters yr 12 formal. I am very happy with the dress, it looks exactly as it does in the photo. She 5"3' so it did need to taken up as it was very long but the overall fit was perfect for her she is wearing a size 4. Delivery was great it only took 17 days to get to me in Australia. I am very happy and will purchase again from Light in the box.

How long till dress arrives to NZ?

how long will this dress take to get to New Zealand? if i ordered within the next few days ?

RajaustapaTaryn

23 / 05 / 2013

A:

We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

I was wondering if I order a dress for the 30th will it arrive on time?

If it takes 7-9 business days to ship it would be quite risky to order it for the 30th right?

RajaustapaKomahal

19 / 05 / 2013

A:

Tailoring will take 7-9 business days. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

Would i get my dress by May 18?

Hi, I ordered this dress from another website but it turned out to be a scam. My prom is this saturday . If i ordered the dress today would i get it by saturday ?

RajaustapaCynthia

13 / 05 / 2013

A:

Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

Open back?

Hi,
I love this dress and I was looking through the reviews and I saw a review by someone who had ordered the dress but with a more open back. I have been looking for an open-backed dress and this looks so perfect! I was wondering if it was possible to have the hole made bigger, if so would you recommend it? As on her picture it looks as if the sides are gaping slightly. Is this because her measurements were entered incorrectly?

Thank you!

RajaustapaLaura

08 / 05 / 2013

A:

Please kindly understand that the hole on the back is made by proportion according to the size you choose. We can't make it bigger. The mode is wearing size 6, but her waist and hips measurements are a little smaller than size 6. You can refer to the pictures posted by our customers to check how it looks in real person. Thank you for shopping with us:)

Arm holes

I read in the reviews that the arm holes are slightly tight, how can I make sure if I purchase this dress that they won't be too tight. I know that I don't have the smallest arms :L

RajaustapaTayla

29 / 04 / 2013

A:

If you order it in custom measurements, you can give us your detailed measurements of your arm so that we can make it fit you well.

After placing the order, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

can i order this dress without the train?

am i able to order this dress without the train? would this cost extra?

Rajaustapaemily

09 / 04 / 2013

A:

Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

Back of her dress?

I absolutely love this dress and fell in love with it even more after looking at the customers' pictures. Just one question, how did she change the back of the dress?

RajaustapaMiea H.

08 / 04 / 2013

A:

Please kindly understand that we can only made this dress as pictured. If you want to alter the back, your local tailor may help. You can also reply Melinda's review to ask how did she alter the back style. Hope you enjoy shopping here with us:)

How long till dress arrives to NZ?

how long will this dress take to get to New Zealand? if i ordered within the next few days ?

RajaustapaTaryn

23 / 05 / 2013

A:

We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

I was wondering if I order a dress for the 30th will it arrive on time?

If it takes 7-9 business days to ship it would be quite risky to order it for the 30th right?

RajaustapaKomahal

19 / 05 / 2013

A:

Tailoring will take 7-9 business days. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

Would i get my dress by May 18?

Hi, I ordered this dress from another website but it turned out to be a scam. My prom is this saturday . If i ordered the dress today would i get it by saturday ?

RajaustapaCynthia

13 / 05 / 2013

A:

Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

How long until this arrives.

I have ordered this dress for my flower girl, but I have not had a confirmation email, paypal has confirm payment has been released to you on 29/7/2012

RajaustapaSamantha

13 / 08 / 2012

A:

Thank you for inquiry. Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

Lenght of dress

As i am using my own measurements for this dress, will I have to measure my length whilst wearing heels if I want to wear heels with it on the actual day i'm going to wear the dress or will you make it an extra bit longer with the measurements of my real hight?

RajaustapaAlice Smart

16 / 05 / 2012

A:

Dear Alice Smart,
No. We will make it 5 cm longer with the measurements of your real hight.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
Hope you enjoy shopping here:)

Dress is not going to make it in time for the prom?

I just saw on my order that the dress is not due to ship until the 6th of May and my daughters prom is the 21st of April. We did not realize there was a long processing time. I have tried to find a place on the website of where to cancel this order and cannot figure out how to cancel.

RajaustapaGinger Brown

16 / 04 / 2012

A:

Dear Ginger Brown,
If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

How long will this dress be available? And could you send fabric-swatches?

I want to wear it on a wedding in august, is it available then, too? And will the price be the same? And it`s very important for me that I can check the colours first, because on the screen it`s very different sometimes.
Thanks and best regards
Davina

RajaustapaDavina

08 / 02 / 2012

A:

Dear Davina,
We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

And if you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
And here is the link for all the swatches we have on offer:
http://www.lightinthebox.com/c/swatches_3927