We are here for you

As we navigate our way through uncharted territory posed by the impacts of the Coronavirus (COVID-19), we wanted to let you know that our first priority is the health and safety of you our customers, your families, and of our valued team members.

Our stores remain open and our teams are ready to help. We have taken extra steps to ensure our stores are comfortable environments for everyone in line with the guidelines provided by the Australian Department of Health in relation to Coronavirus (COVID-19).

These measures include:

All stores are increasing hygiene practices, wiping surfaces regularly, monitoring any signs of illness, regular hand washing and maintaining safe distances wherever possible. This includes wiping down pump nozzle handles daily and ensuring hand wipes are available in all stores for customers to use at the pumps and on request at the counter. Our stores with public bathrooms are also having more frequent cleaning cycles for your comfort and hygiene.

Team members are only coming to work if they are feeling well, not presenting any symptoms, nor been around any suspected or confirmed cases. We are supporting all our team members through these times.

We’re engaging with our team to ensure they practice social distancing to ensure our community and team maintain good health and hygiene practices.

We are also working with our business partners in Viva to ensure we keep you moving with Shell Fuel supply ongoing throughout this challenging time.

We understand that accessing essentials for your homes and families is a priority right now, so we are working hard to ensure we maintain our supply chain and stock levels as best we can. If you experience any out of stocks in our stores, please accept our apologies and remember, our team are doing the best they can under the circumstances. We thank you for your understanding and look forward to seeing you in store soon. For more information, please refer to www.coles.com.au.