Support Awards and Certifications

Novell Technical Services is dedicated to providing quality products, programs, and services that meet or exceed customer expectations. We consider the pursuit of quality and continual improvement to be an on-going responsibility of every employee in our organization. In active support of this philosophy, Novell Technical Services pursues awards and certification in the following internationally recognized quality standards.

HDI Team Excellence Award

The HDI Team Excellence Awards honor world-class support organizations that have most enhanced the image of the industry by achieving the highest standards of excellence for delivering internal and external customer service and support. Both the Internal and External Awards use the same criteria for submission, each focusing on People, Process, and Technology aspects of the support center.

Novell Technical Services Feedback

Novell Technical Services is committed to improving our products and services, and your input is a critical part of that process. If you would like to provide feedback regarding your support experience, please do so here.