Shipmondo delivery management

Terms

Thank you for using our services ("services") at Shipmondo ApS ("Shipmondo/we").

Please read these Terms and Conditions ("Terms") carefully before using Shipmondo’s services. By using Shipmondo’s services, you ("you/customer") signify your agreement to be bound by these conditions.

Feel free to contact us, should you have any questions or if in doubt regarding any of the following.

1. This Agreement

1.1 Purpose

The following Terms are a legal document describing both Shipmondo's and your obligations in association with the use of Shipmondo’s service.

1.2 Effect

Your acceptance of these Terms is considered to be a legally binding agreement between yourself and Shipmondo, valid from your acceptance date.

1.3 Change

Shipmondo reserves the right to make changes to the website or these terms at any time, or to add any additional terms in order to reflect changes in current legislation or changes to our service.

2. Legal Capacity and your Account

You may not use the services and may not accept the Terms if you are not of legal age to form a binding contract with Shipmondo.

You are required to be logged in to your Shipmondo account, in order to be able to use Shipmondo’s services. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.

Shipmondo is not a carrier or a freight forwarder, as Shipmondo doesn’t handle shipments and transport physically.

Upon booking of a shipment through Shipmondo, you accept both Shipmondo's and the terms of service of your chosen carrier.

This includes but is not limited to:

packaging requirements,

dimension requirements,

complaint procedures,

fees,

service charges and

insurance claims for damaged or lost items.

In case of any discrepancy or inconsistency between Shipmondo's and carrier's terms of service, Shipmondo's Terms shall prevail.

4.3 Questions regarding shipping and processing

Shipmondo is not a carrier or a freight forwarder, as Shipmondo doesn’t handle shipments and transport physically.

Any questions regarding a shipment must therefore be made directly to the carrier used. These include but are not limited to:

questions regarding shipment status,

expected delivery time,

lack of pickup at a service point or

individual carrier's terms of service.

4.4 Web services

Shipmondo makes a number of web services available to Shipmondo's customers, free of charge. These include:

API services

Plug & play integrations

Shipping modules

ReturnPortal

The requirement for using Shipmondo's web services is that you are an active customer and are booking your shipments through Shipmondo's platform, as long as Shipmondo provides booking for your carrier of choice.

If you are using Shipmondo's web services without booking your shipments through Shipmondo’s platform, Shipmondo reserves the right to close your account without any notice.

When using Shipmondo's web services, you must not make any changes or adjust the appearance of the service, including i.a. Shipmondo's logo. In case of violation, Shipmondo reserves the right to close your account without any notice.

Transactions take place through an encrypted connection via Bambora (ePay), which means that the connection is completely secure. Shipmondo doesn’t have access to your card information at any time and the amount is transferred directly between banks.

Shipmondo charges the invoiced amount immediately after the transaction has been made. You will receive a receipt for each completed transaction.

5.2 Terms of subscription (Automatic card payments)

Shipmondo offers signing up for automatic card payments. Transactions take place as described in these Terms. The invoiced amount will be charged automatically and without you having to enter card information for each purchase.

5.2.1 Change of payment card details

You can change the credit card information saved on your Shipmondo account at any time. Card removal and update process is described here.

5.2.2 Cancellation of subscription

You are entitled to terminate your subscription at any time. This is done directly through your account in the Shipmondo app, by removing your credit card from the overview. Card removal process is described here.

In the event of breach of the Terms of subscription, Shipmondo reserves the right to cancel the subscription with the effect of preventing the customer from using Shipmondo's services. This can be done without any previous notice.

5.3 Automatic refill of account balance

If the option Activate auto-refill is selected under Payment Settings, the user-defined amount will be charged from your card when the balance drops under the amount determined by you. Funds will subsequently be added to your account balance at Shipmondo.

5.4 Receipt

Shipmondo issues a receipt immediately after each completed card transaction. All receipts and invoices can be found under Billing.

6. Terms of Purchase and Use of Shipping Label

This section describes the terms of purchase and use of shipping labels through Shipmondo’s service.

In case of violation of these Terms of Purchase, Shipmondo reserves the right to invoice you for the additional charge according to the applicable rates.

6.1 Procedure for invoicing of additional charges

You will be able to see and settle your outstanding charges through your Shipmondo account.

If the outstanding is not cleared within 6 days, either your Shipmondo balance or your saved payment card will be charged.

In case the above is not possible, a payment reminder will be sent to you after another 10 days, and a reminder fee will be applied to the outstanding amount (see paragraph 9. Additional charges and fees).

In case of non-payment, your Shipmondo account will ultimately be closed and the case will be passed on to a debt collection service. You will be liable for all legal costs or fees charged as a result of debt collection.

6.2 Address information and shipping label

You are fully responsible for the address information on the shipping label and its placement on your shipment, so that it’s visible to the carrier and can be scanned and machine sorted in carrier’s sorting facilities.

Should errors in address information occur or if the physical shipping label turns out to be defective in any way, i.e. the address can’t be read or the barcode scanned, a manual handling fee will be applied according to carrier’s applicable rates.

6.3 Shipment validity

Shipments purchased through Shipmondo's shipping agreements are valid for 7 days from the date of purchase, with the exception of the following shipping products:

DAO365 ParcelShop and Home Delivery: Valid for 6 days

Postnord Customer Return: Valid for 30 days

GLS ShopReturn: Valid for 30 days

When a shipment expires, the shipping label is considered invalid and must not be used. Violation of this will incur a fee (see paragraph 9. Additional charges and fees).

When a shipment is cancelled, the shipping label is considered invalid and must not be used. Violation of this will incur a fee (see paragraph 9. Additional charges and fees).

6.4 Reuse of shipping label

It is strictly forbidden to reuse shipping labels for shipments created through Shipmondo.

Violation of this will incur a fee (see paragraph 9. Additional charges and fees), and the package will automatically be returned to the sender.

6.5 Price difference, fees, service charges etc.

If a shipment is created with too little postage, you’ll be charged for the price difference subsequently.

If handling of a shipment has resulted in any other fees or service charges, these will subsequently be charged to you as well. The above charges can take place up to 180 days from the dispatch date of the shipment.

6.6 Maximum size and packaging requirements

Each carrier has their own requirements for package dimensions and packaging. If these are not met, an additional charge will be issued according to carrier’s applicable rates.

Any additional charges are based on carrier's prices, unless otherwise stated.

Information on carrier requirements for package dimensions and requirements for packaging can be found here.

An overview containing prices for carriers' additional charges and extraordinary activities can be found here.

If a shipment is rejected by a carrier due to exceeding the maximum size, it will be returned to the sender, without refund of the costs incurred. In addition, you will be charged for return costs. The cost of return will be the same as the cost of the original shipment.

6.7 Business parcel to a non-business address

If a business parcel is sent to an address that is not a business address, depending on the carrier, you might be charged for the price difference between a business and a private delivery. Otherwise, your shipment might be delivered to a pick-up point and an extra service charge might be applied.

6.8 Return shipments

6.8.1 Non-delivery of shipments

If a shipment can’t be delivered to the recipient or is not picked up at a service point, the shipment will be returned to the sender.

You will be charged for return costs. The cost of return will be the same as the cost of the original shipment.

6.8.2 Non-delivery of international shipments due to non-existing address

In case an international shipment can’t be delivered due to a non-existing or faulty receiver address / missing contact information, you will be contacted pr. e-mail.

If Shipmondo doesn’t receive a response within 48 hours, the shipment will be sent back at your expense (see paragraph 9. Additional charges and fees).

6.8.3 Prohibited and controlled goods

If a shipment is rejected by a carrier due to containing forbidden or controlled goods, it will be returned to the sender, without refund of the costs incurred. In addition, you will be charged for return costs. The cost of return will be the same as the cost of the original shipment.

6.9 Brug af Shipmondo Returportal

As a Shipmondo user, you can create a ReturnPortal and make it available to your customers for purchase of return shipments. A requirement for using the ReturnPortal is that your return address is a business address, which will be validated through a VAT-validation. If this requirement is not met, Shipmondo reserves the right to close the ReturnPortal in question without any notice.

You will be charged for any difference that may occur between the actual price and the price your customer has paid for the return shipment.

6.10 Additional services

Shipmondo offers the possibility of adding/purchasing a number of additional services to your shipment. Conditions for these additional services can be found under every individual service.

6.11 Export and customs

Customs declaration is generally paid by the sender, while customs and VAT are paid by the receiver. If the carrier does not receive payment from the receiver, the amount will be charged to the sender.

6.12 Closing of account

In case you wish to close your Shipmondo account, contact Shipmondo’s Customer Service from the e-mail address your account is created with. Any outstanding balance will be paid back to you, after an administration fee for account statement and closing of account is applied (see paragraph 9. Additional charges and fees).

7. Complaints

Shipmondo provides access to various carrier services. Shipmondo is not a carrier or a freight forwarder, as Shipmondo doesn’t handle shipments and transport physically. Upon booking of a shipment through Shipmondo, you accept both Shipmondo's and the terms of your chosen carrier. This includes but is not limited to: packaging requirements, dimension requirements, complaint procedures, fees, service charges and insurance claims for damaged or lost items etc.

In case of a lost or damaged shipment, it is the carrier who is liable for compensation and the individual carrier's complaint procedures and conditions apply. Any complaint or compensation request is therefore to be submitted to the carrier directly.

If the shipment for which a compensation request is created is purchased through Shipmondo ReturnPortal, it is the owner of the ReturnPortal that is eligible for compensation and not the end-customer.

In case of disagreement regarding a fee or service charge, the complaint must be submitted to Shipmondo no later than 30 days after the service has been delivered / invoiced. Shipmondo reserves the right to reject complaints older than 30 days.

8. Right of Cancellation

8.1 Shipments purchased through Shipmondo’s shipping agreements

By accepting these Terms, you accept that unused shipment labels, purchased through Shipmondo’s shipping agreements can be cancelled within 14 days of purchase. The exception applies for DAO365’s shipments, where the right of cancellation is 48 hours from purchase.

8.1.1 Cancellation of Danske Fragtmænd shipments

In order to cancel a Danske Fragtmænd shipment, you need to contact Danske Fragtmænd to cancel the pick-up for your shipment. Cancelling a pick-up is required before a shipment can be cancelled. Contact Shipmondo’s customer service for help with cancelling your Danske Fragtmænd shipment.

8.1.2 Cancellation of multiple parcels (colli) to the same address

Cancelling a shipment with multiple parcels (colli) to the same address is only possible if none of the parcels from this shipment have been sent.

8.2 Cancellation of address labels and shipments purchased through own carrier agreements

It is not possible to cancel purchase of address labels and labels created through own carrier agreements, as the 14-day cancellation period does not apply for those.

11. Discrepancy

In the event of any discrepancy between any purchase and these Terms, this agreement shall prevail. These Terms are governed by Danish law, and any dispute between the parties shall be resolved by the court of Odense in Denmark.