In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.

Good Practice

Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

Before starting work, did the firm explain when the work was expected to start and finish?

Payment: 100%

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable: 100%

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice: 100%

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee: 89%

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.

Most Popular Words

Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 3

contact 2

excellent 3

good 7

issues 2

pleasant 2

recommend 2

service 2

value 2

(6’6” 1

These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.

Reviews that match your Budget

There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.

This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Customer Review

Carpet encapsulation 2 rugs.

Cost: £25

"This was the only company we could get to take our large rug away to clean. 9’ x 12’ + (6’6” x 2’6” rug). Returned when promised. Looks as good as new. Cleaned both rugs for original quote of £25 for 1 rug- excellent value."

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Customer Review

Cleaning services and cleaning supplies to sheltered lounge on a weekly basis. All lounges are cleaned 2 days @ 2 hours per week. Supplies are cleaning materials and equipment. Annual deep clean of poll lounges.

"All staff conducts them selves in a professional manner. Supervisor checks each lounge on a monthly basis and resolves any issues which may arise. Have regular service meetings with manager. Good contact with office."

A more informed choice ...Referenceline shows you unique information about the experience of the firm and reviews from different types of customer,
so we can help you make a more informed choice, but we're not responsible for the work of the listed businesses.