How can I do this?

Psittacus Systems has developed a unique BLE, which enables Resellers to sell access to a suite of elearning courses to their customers through their own ‘White Label’ BLE Online Portal. Resellers can choose from a range of over 100 courses, covering a wide range of subjects including Business, Management, Health & Safety, Food Safety, Healthcare and Working with Children / Adults.

The courses available have been created by Psittacus Systems alongside subject matter specialists (SME) to ensure that the courses are relevant and up to date. In recognition of this, all of our CPD courses are accredited by the CPD Accreditation Group and our Regulated Qualifications are Accredited through TQUK.

The Psittacus Reseller BLE allows Resellers to sell courses individually, based on the number learners and unlimited options… making the BLE a flexible sales tool.

And it doesn’t stop there; Psittacus Systems is continually developing and publishing new courses to expand the range in its portfolio.

How does it work?

When a Reseller decides to work with us, Psittacus Systems provides the reseller with its very own Branded BLE Portal, which is linked from the Reseller’s own website. The BLE Portal is designed to reflect the branding of the Reseller’s original website, whilst being hosted and maintained by Psittacus Systems. The Reseller chooses which courses to sell, creates links to the pages from their own website, and promotes the courses through their existing marketing channels.Customers visiting the Reseller’s website then access the courses and undertake training through the resellers BLE Portal.

Unlike other Online Systems, the reseller has full control and can set the RRP for all of the courses.

Is it right for my organisation?

If you already have a website and want to make e-learning available to your customers then, yes!

What is E-Learning?

Quite simply, e-learning is web based electronic learning, which means using a computer to deliver part or all of a course, whether it’s in the comfort of a learner’s own home or at their place of work. e-Learning courses are structured learning packages that contain a series of information screens, video and audio content along with exercises and tests that ensure the learner understands the materials. Learner activity on courses is reportable so managers can monitor progress as and when required.

What is a Psittacus Blended Learning Environment (BLE) ?

The Psittacus Blended Learning Environmentis a Patent Protected software application that contains, runs and administers e-learning courses, offline learning and regulated assessments using the CEAT™. It tracks learners’ progress online and as well as recording any face to face courses your learners attend.Used internally by organisations for their employees, the BLE enables efficient administration, documentation and reporting of training programmes.

Resellers have the access rights to review all learner activity on their BLE, which means the Reseller can not only monitor the courses sold and completed but they also have the ability to order courses on behalf of their clients if required, therefore offering your clients a fully managed learning solution.

Certificate of Completion with every CPD course, including evidence of Knowledge Assessment (using the Psittacus Controlled Environment Assessment Tool CEAT™)

TQUK Accredited Regulated Qualifications available

What becoming a reseller can offer

The benefits of the Reseller Packages are twofold; firstly you gain an immediate e-Learning offering without the time and expense of developing and delivering the courses yourselves. Secondly, as each course is sold at the rates you decide, using the Reseller Package offers the opportunity to generate another valuable income stream with profit margins of your choosing, thus enabling you to be competitive straight away in an extremely competitive market.Your BLE Portal allows the reseller to offer e-learning to individuals, small companies and larger corporate, multisite organsiations, with the ability to set different rates and pricing for different user types. Psittacus Systems CPD courses are charged at the same rates for all resellers:

CPD Courses – £1 per person per course, including course, assessment and certification.

Ongoing learner support so that any queries connected with any aspect of the learners training is handled by ourselves, on your behalf.

Ongoing maintenance and support for the Reseller systems including all hosting and technical support.

When you become a reseller, we assign you a dedicated Account Manager who is your first point of contact and will support you throughout your time as a Psittacus Systems Reseller. Your Account Manager will liaise with you to collect the information that Psittacus Systems needs to be able to build your BLE Portal. As a guide, we will ask for your logos and details about the design of your website to enable us to produce a design that reflects your existing website and populate your BLE Portal to blend in with your main website. We will also ask you to set up a subdomain of your website (if chosen) and provide you with the relevant IP details.

Ongoing, we will be providing maintenance and support to the Reseller BLE Portal, including all the dedicated hosting and technical support. While you are a Psittacus Reseller, you will receive regular updates about new and updated courses and updates to the Psittacus BLE itself.

Pay For The Courses You Sell Monthly

We setup a monthly direct debit and collect payments on or around the 25th of each month for any courses you have sold in the previous month…allowing you to get paid before you pay us.

What Support Is Offered To Resellers?

Psittacus Systems offers a complete support package to support both you as a Reseller and your customers.

HOW CAN I DO THIS?

Psittacus Systems has developed a unique BLE, which enables Resellers to sell access to a suite of elearning courses to their customers through their own ‘White Label’ BLE Online Portal.

Resellers can choose from a range of over 100 courses, covering a wide range of subjects including Business, Management, Health & Safety, Food Safety, Healthcare and Working with Children / Adults.

The courses available have been created by Psittacus Systems alongside subject matter specialists (SME) to ensure that the courses are relevant and up to date. In recognition of this, all of our CPD courses are accredited by the CPD Standards Office and our Regulated Qualifications are Accredited through TQUK.

The Psittacus Reseller BLE allows Resellers to sell courses individually, based on the number learners and unlimited options… making the BLE a flexible sales tool.

And it doesn’t stop there; Psittacus Systems is continually developing and publishing new courses to expand the range in its portfolio.

DEDICATED ACCOUNT MANAGER

Psittacus Systems allocates an Account Manager to each Reseller. Your Account Manager will be the first point of contact for you as a Reseller and will work with you to ensure your site is working as you need it to

TRAINING ON THE LEARNING MANAGEMENT SYSTEM

Training is configured on an individual basis so that it can be customised to your own specific requirements. Delivered online via a live GoToMeeting session, training takes place at a time convenient to you at your own desk so no travel costs are incurred. All initial training is included in your setup fee.

On-Site Training is available to you and your clients at a cost of £100+ VAT per hour, including travel and expenses, a minimum of 3 Hours are charged for all onsite training.

COURSE PORTFOLIO UPDATES

We are constantly updating our Directory with new courses and updating our existing courses in line with legislative and industry requirements. You will be notified of any updates to existing courses or new courses as and when the situation arises.

SYSTEM SUPPORT

We understand that a consistent reliable service is important to all of our customers and as such, we schedule any necessary downtime on our part to minimise disruption.

TECHNICAL UPDATES / SCHEDULED MAINTENANCE

to the System will be undertaken outside the normal working hours of 8.30am – 5.30pm to minimise any impact on learners/ reseller clients.

TWO DAYS NOTICE

Two days notice will be given of any downtime to the System due for technical updates. Notices will be posted on the login page of the Reseller BLE Portal.

NETWORK UPTIME

Network uptime is targeted at 100%; over the last 12 months Psittacus Systems achieved 99.72%

What E-Learning Support Is Available For Learners And Reseller Clients?

Our dedicated team of highly experienced UK based e-learning support staff offer the following support to your learners:

LIVE CHAT, EMAIL, TELEPHONE AND SYSTEM SUPPORT

Dedicated learner support is available between 9am and 5pm, Monday to Friday.

LIVE CHAT

This is generally the first point of contact for all users of the BLE as this is immediate and the user will receive a response straight away from a real person who is an expert on the BLE. The Support Team are also notified that the user is visiting through your BLE Portal and will therefore address the visitor on your behalf. 97% of chats are resolved without the use of further correspondence.

SWIFT CALL RESPONSE

We try to ensure that all calls to the Support Team are answered within 10 seconds. 95% of incoming calls received can be resolved without further action.

FIRST EMAIL RESOLUTION

95% of emails are resolved without the use of further correspondence.

DATA PROTECTION

Psittacus Systems keeps all data secure in line with the Data Protection Act 1998.

CUSTOMER EVALUATION AND FEEDBACK

Evaluation and feedback on our courses and systems is very important to us at Psittacus Systems. We review all evaluations and feedback collected from our learners and use the information gathered to drive continuous improvement in both our courses and systems.

What Customisation Is Offered?

We understand that your branding is important to you so, as part of the customisation process, we work with you to ensure that your ‘look and feel’ is maintained through to the Psittacus Systems hosted site.

We produce a BLE Portal Login webpage reflecting your existing site style and design. The BLE Portal is hosted on our secure servers and are seamlessly linked to your own website, providing an invisible service to your customers.

Your customers can order and receive their learning through the BLE Portal, which is branded as your organisation so that customers continue to identify their learning with your organisation. This seamless customisation continues with your customers receiving a certificate branded with your logos on successful completion of their courses. We can re-produce any existing Certificate Styles you may have for a one-off fee of £100+ VAT.

What Is The Process Of Becoming A Reseller?

The process for becoming a Reseller is simple, which can be completed in less than 14 days.

1

Decide which Reseller Package you require, notifying your Account Manager, at which point an Invoice will be raised for the One-Off Setup Fee of your chosen Reseller Package.

2

Once the Setup Fee has been paid, work will start on your BLE Portal and will go live within 14 days. At the same time TQUK Approved Centre Registration Documents will be sent out to be completed and returned so as you can gain Approved Centre Status before your BLE goes live.

4

Psittacus Systems will set up your branded BLE Portal, where the learners will reside, and teach you how to use the system at a date and time convenient for you.

5

Once The BLE Portal is completed, all links, code etc will be passed over to the Reseller so it can then be made live on your site when you wish.

Learner Support

WHAT ABOUT LEARNER SUPPORT NEEDS, DIFFICULTY WITH LOGIN, COURSE CONTENT ETC, WHO IS RESPONSIBLE FOR PROVIDING SUPPORT AND TROUBLESHOOTING?

The Psittacus Systems Support team provides all online support to learners if they experience difficulties or need additional guidance. If the issue relates to specific subject matter, then this is passed to the Quality Assurance Team for guidance.

WILL I HAVE A DEDICATED SUPPORT PERSON / CONTACT AT PSITTACUS SYSTEMS THROUGHOUT THE USE OF THE RESELLER PORTAL?

Yes, you will be provided with a named, dedicated Account Manager who is your first point of contact, should your Account Manager not be available any member of the Support Team should be able to help with your query.

WHAT TECHNICAL KNOWLEDGE/ TRAINING WILL MY TEAM NEED IN ORDER TO IMPLEMENT THE RESELLER MODEL EFFECTIVELY?

The Reseller model requires little technical knowledge to set up and operate. At setup, if you wish, we require a subdomain of your website to be set up and directed towards our DNS. Your webmaster or hosting company can assist you with this, or we can liaise directly with them if required.

Resellers will need some system training, the level of which will be dependent upon how proactively they wish to engage with learners and the type of Reseller model they adopt. For example, Resellers who wish to track learners’ progress would require training on our BLE reporting features; this is typically done via an online GoToMeeting training session.

System training is delivered on a Reseller-by-Reseller basis so that it can be customised to their requirements. Adoption of new features in the system at a later date will also be supported.

HOW LONG DOES IT TAKE TO SETUP A NEW RESELLER?

It takes a maximum of 14 days for us to implement the technical aspects of a new Reseller site, depending on how quickly the Reseller provides the information requested.

However, as we always check that Resellers are happy with the design and operation of their site it may take longer for changes to be made and approved by the Reseller.

System Setup

WHAT ARE THE SYSTEM’S SETUP REQUIREMENTS?

As the BLE is hosted on our servers, there are few requirements. It is essential however that you own your website and are able to set up pages/ links etc or a sub-domain of that website (if required).

It is worth checking with your webmaster or designer that this is possible on your site. If your site is hosted externally you may need to contact your hosting company to check if this is possible and if they will make any changes.

For us to set up your BLE Portal we require you to send us a Hi-Resolution copy of your organisation’s logo for the BLE Portal and for the certificates generated for successful learners.

WHAT DO LEARNERS/ RESELLER CLIENTS NEED TO ACCESS THE COURSES/ SYSTEM?

Learners need a web enabled device to run our courses. Our courses will run on Windows, OsX and Linux platforms, running on Mobile, Tablet, Laptop and Desktop Devices, all courses are fully responsive.

We do advise that users access the BLE through an up-to-date web browser, we recommend Google Chrome. For Regulated Qualifications, users are required to access the assessment on a laptop or desktop computer with a fully operational webcam installed.

WILL THE RESELLER PORTAL ‘LOOK AND FEEL’ AS IF THE RESELLER OWNS IT?

Yes, the BLE Portal will be branded to reflect the Reseller’s website but will feature the ‘Powered by’ Psittacus Systems logo. The Psittacus Systems logo ensures that a learner knows Psittacus Systems are in the support loop and our Awarding Organisations know that courses are being assessed on the correct platform.

ARE THERE ANY RESTRICTIONS ON THE ELEARNING COURSES I CAN OFFER?

No, a Reseller is able to select any amount of courses from the Reseller Course Directory and any new courses that are launched are made available to your BLE Portal automatically.

WHO DICTATES THE RRP?

The Reseller is in full control of the pricing they set for CPD Courses and Qualifications.

HOW IS LEARNER TRACKING ACHIEVED AND WHAT SUPPORT CAN LEARNERS GET?

The tracking system within the BLE can report on many aspects of learner progress. There are a number of automated reports that a Reseller can run to gain more details of learner numbers, learner’s progress and evaluations gathered by the system.

Learners can get support by using the “Help & Support” functions built within the BLE. Help and support is available from within the BLE, by Live Chat, email and by phone.

WHAT MARKETING SUPPORT AND ASSISTANCE IS AVAILABLE?

Remember, Psittacus is a Software Development Company and can support resellers in many ways. One of the additional benefits of becoming a Psittacus Systems Reseller is that we understand that in some instances you may require additional assistance in ensuring that you make the most of the platform once launched. Your Account Manager can help you with lots of things, including the below:

Promotions & Discounts

Free CPD Accredited Courses, which resellers can then offer for free also

Course of The Month

Search Engine Optimisation & Pay per Click Advertising

Social Media

Website Development

We are Psittacus Systems Ltd and we’re one of the fastest growing bespoke software developers in the UK; that means we design intelligent, cost-effective and intuitive web-based applications that help streamline processes for businesses.