Residential Life - Frequently Asked Questions

What’s my address? Do I have to include my apartment number?

You receive your apartment number at move-in. If someone forgets to put the apartment number, don’t panic! We will still get your mail to you. Please do not send anything earlier than 3 business days before your intended move-in date.

Where are the laundry rooms?

Rooms 405, 605, and 1005 are actually laundry rooms.

They accept quarters and credit/debit cards.

How/where do I get my mail? What about packages?

Mailboxes are on the 4th floor. Your mailbox # is the same as your apartment # and your apartment key opens your mailbox.

Packages can be picked up from the Residential Services Office mail window, which is the giant, metal-gated window to the right of the mailboxes. You will be notified by email if you have received a package.

Can I reserve Avenue C?

No. Avenue C can only be reserved by Residential Staff for programs and events. Otherwise, it’s first come, first serve (Be considerate if there are other people waiting).

I lost my key/Sonitrol/ID badge. What should I do?

If you are temporarily locked out of your apartment you may get a 15 minute courtesy key from the Security desk. If you have lost you key/Sonitrol/ID you will need to purchase a replacement at the Residential Services Office during normal business hours. You’ll want to have those items replaced ASAP.

What if there’s an emergency?

You can also reach the Residential Staff at our 24/7 emergency line: (202) 415-9275. This is not an information line so please only use this line in the event of an emergency. Of course, you’re welcome to approach any of us if you see us in the building or email us your questions.