“I like my Citroën C6 a lot. I like it at least as much as any car I’ve owned – and I’ve owned an awful lot of cars, from Goggomobils to Rolls Royces. One of the reasons I like the car is because I like your company and I wanted to put it in writing. You’re a good bloke to deal with and so are your employees. Thanks for an impeccable level of service.”