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Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

All very well, but why does the website continue to maintain "3-5 days" for ACH payments.
Had you kept affected players fully informed from the start, many of these postings would have not been made in such angry and persistent terms.
Each of these players, on their own, probably read the "3-5 days" on the website, and became incandescent with rage at the fact THEIR payments were subject to all these problems while the appearance of "business as usual" was maintained by the advice on the website, and even the CS at times.

The website needs to be updated to reflect the current 10-21 day estimate posted above, from an E-mail to a player.

I rather suspect that this "due diligence" business is all about the arrangement being set up to get past the US bans on gaming transactions. There is no guarantee that the US banks and clearing houses will not rumble this new setup, bringing further problems later on. You need a fallback plan, which you can use to pay players' last payments if the current new method fails with payments still in the pipeline. There should then be honesty to US players from the outset, that there is a temporary hold on withdrawals till another processing method is found and set up, and that they should only deposit money on the basis that withdrawals MAY be held up indefinitely.

All very well, but why does the website continue to maintain "3-5 days" for ACH payments.
Had you kept affected players fully informed from the start, many of these postings would have not been made in such angry and persistent terms.
Each of these players, on their own, probably read the "3-5 days" on the website, and became incandescent with rage at the fact THEIR payments were subject to all these problems while the appearance of "business as usual" was maintained by the advice on the website, and even the CS at times.

The website needs to be updated to reflect the current 10-21 day estimate posted above, from an E-mail to a player.

I rather suspect that this "due diligence" business is all about the arrangement being set up to get past the US bans on gaming transactions. There is no guarantee that the US banks and clearing houses will not rumble this new setup, bringing further problems later on. You need a fallback plan, which you can use to pay players' last payments if the current new method fails with payments still in the pipeline. There should then be honesty to US players from the outset, that there is a temporary hold on withdrawals till another processing method is found and set up, and that they should only deposit money on the basis that withdrawals MAY be held up indefinitely.

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AMEN - NO TRUER WORDS HAD YET TO BE SPOKEN!! VINYLWEATHERMAN YOU HAVE A WAY WITH WORDS THAT ABSOLUTELY NAILS THE SITUATION AND ADDRESSES THE REAL ISSUES. WHERE IS eCOGRA? WHERE IS TRUTH IN ADVERTISING........WHERE IS THE FALLBACK PLAN? SOMEBODY PLEASE BUY THAT MAN A BEER AND A SHOT!!!!!

Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

Thanks again for the patience.

Best regards,

Belle Rock

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If you guys are so CONCERNED...........why dont u simply tell people not to depodit cause u dont know when they ll get paid?
You just want to take theyr money......
In Italy people say.........for paying and dieing........... lets wait

Made 2 withdrawal requests last week, 1 on 26/2 and 1 on 28/2. Was asked for some verification docs which I duly supplied and withdrawals were both eventually processed on Friday 2nd March.

Was expecting funds to be back on my debit card Tuesday/Wednesday (had been advised this by River Belle support last Friday and at start of this week!)

Maybe I am jumping gun and am waiting to hear back from forum rep who is looking into this for me yesterday but interested to hear if any other UK/Non-US players are having the same issues or if it is just the States that is having the processing problems.

Answered my own question now, appears there is the potential for delays with all withdrawals of this type (debit card refund in my case).

After earlier attempts had failed, managed to get through and it appears that it is a bit of a lottery when you are going to get money back into account.

Text of chat with CS below for your info.

Please wait, an agent will be with you shortly!

You are chatting to Dustin
Dustin : Welcome to our live chat area. How may I assist you?
Me : Hi Dustin, I am looking for update on couple of withdrawals.
Me : they are showing as processed on March 2nd but not in my bank account yet
Me : I read on casinomeister there is a problem with your payment processors
Dustin : Please wait while I check your account.
Me : is this correct or just applying to US players only?
Me : thanks
Dustin : That is correct.
Me : ok, can you advise status of my payment and when I can expect it?
Dustin : We are having delays and all withdrawals are taking up to 21 days to reach your bank account.
Dustin : Just one moment?
Me : ok
Dustin : Please continue to wait?
Me : yes, will continue to wait
Dustin : Graeme, your withdrawal appears to be going smoothly. So it should reach your card by tomorrow afternoon.
Me : ok, that's great news, will keep an eye on it.
Me : thanks for your help Dustin
Dustin : Is there anything else I can help you with?
Me : Nope, that's me a lot happier now!
Me : thanks again & bye
Dustin : Have a Great Day. Good-bye.

While I understand there are problems from time to time what I find unacceptable is that this is not communicated to all who this might affect. I spoke to support by telephone on Thursday & Friday this week and also with the Forum Rep on this board at the start of this week and never was it mentioned that there may be problems with the withdrawal. By this point it was apparent they were having trouble with their payment processors. A simple email to all would have helped to explain the situation. Yes, there would have been a lot of frustrated punters out there but not half as angry as having to learn of these problems through third parties.

Seems to be a case of keeping the head down and hoping noone noticed that it was taking 3 weeks for a withdrawal to hit the bank.

Hopefully my personal situation will be sorted by tomorrow afternoon (you will hear back from me if not, I hope this is not a stalling tactic until accounts leave for the weekend!) but thought worth sharing this with you (although no different from some of the previous postings in this thread!)

Even if payment reaches my account by tomorrow afternoon, this will be the longest I have had to wait for a withdrawal apart from my one visit to Coolcat which took over 2 weeks to resolve (I know, 2 weeks is good I hear you cry!)

Good luck and hopefully many more of you will be getting payment tomorrow afternoon in time for the weekend.

Answered my own question now, appears there is the potential for delays with all withdrawals of this type (debit card refund in my case).

After earlier attempts had failed, managed to get through and it appears that it is a bit of a lottery when you are going to get money back into account.

Text of chat with CS below for your info.

Please wait, an agent will be with you shortly!

You are chatting to Dustin
Dustin : Welcome to our live chat area. How may I assist you?
Me : Hi Dustin, I am looking for update on couple of withdrawals.
Me : they are showing as processed on March 2nd but not in my bank account yet
Me : I read on casinomeister there is a problem with your payment processors
Dustin : Please wait while I check your account.
Me : is this correct or just applying to US players only?
Me : thanks
Dustin : That is correct.
Me : ok, can you advise status of my payment and when I can expect it?
Dustin : We are having delays and all withdrawals are taking up to 21 days to reach your bank account.
Dustin : Just one moment?
Me : ok
Dustin : Please continue to wait?
Me : yes, will continue to wait
Dustin : Graeme, your withdrawal appears to be going smoothly. So it should reach your card by tomorrow afternoon.
Me : ok, that's great news, will keep an eye on it.
Me : thanks for your help Dustin
Dustin : Is there anything else I can help you with?
Me : Nope, that's me a lot happier now!
Me : thanks again & bye
Dustin : Have a Great Day. Good-bye.

While I understand there are problems from time to time what I find unacceptable is that this is not communicated to all who this might affect. I spoke to support by telephone on Thursday & Friday this week and also with the Forum Rep on this board at the start of this week and never was it mentioned that there may be problems with the withdrawal. By this point it was apparent they were having trouble with their payment processors. A simple email to all would have helped to explain the situation. Yes, there would have been a lot of frustrated punters out there but not half as angry as having to learn of these problems through third parties.

Seems to be a case of keeping the head down and hoping noone noticed that it was taking 3 weeks for a withdrawal to hit the bank.

Hopefully my personal situation will be sorted by tomorrow afternoon (you will hear back from me if not, I hope this is not a stalling tactic until accounts leave for the weekend!) but thought worth sharing this with you (although no different from some of the previous postings in this thread!)

Even if payment reaches my account by tomorrow afternoon, this will be the longest I have had to wait for a withdrawal apart from my one visit to Coolcat which took over 2 weeks to resolve (I know, 2 weeks is good I hear you cry!)

Good luck and hopefully many more of you will be getting payment tomorrow afternoon in time for the weekend.

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I really hope you get your money as promised time and again. I have been waiting since 2/11/07 for $8,000.00 withdrawal with no end in site. Personally I don't think the Belle Rock email is fair to ALL players. How can they justified paying recent wins when many players are waiting for monies in excess of 27days such as myself. Or are they saying all wins from 03/07/07 will be process as normal as another smoke screen to hide that they new processors track record has yet to be proven with hopes they will be successful. I know our monies are caught in the pipeline and they don't want to risk possibly paying us twice but lets face it they are making a lot of money and need to save face here. I am not saying they should pay all monies twice that are caught but they certainly need to do something and throwing $50.00 or so in my bonus account is not going to cut the mustard. I have spent countless hours trying to muddle through their emails which I eventually find out is a smoke screen after they publically come CLEAN! In either case I think it unfair practice to get new hits paid when were are waiting this long with no end in site. Thats not say I don't want new hits getting paid. I want everybody paid. I certainly know what its like to keep watching my account for monies every day based on broken promise again and again from River Belle. River Belle needs to do whatever they can to get us paid. If perhaps a few get paid twice all well consider it a learning lesson - save some face - and lets move back on to better days!

Listen UP!!!! Just had an extended family member (separate account - separate location but with the US) drop a few bucks at a Belle Rock casino to see if she could win and get money any faster. Well she won a little and went to check out via ACH. ACH states if it cannot be made within 6 days a check will be sent. Glad to see they are trying but I am still waiting 27 days to be paid $8,000.00 with no ideal of when to expect payment. Can I get a check? Even if I have to wait a few weeks for an overseas check to clear....A bird in the hand is worth two in the bush!!! Is this now the new business as usual for US players? Is this short term? I will continue to play once I get my money but I need to know the true expectations................

Listen UP!!!! Just had an extended family member (separate account - separate location but with the US) drop a few bucks at a Belle Rock casino to see if she could win and get money any faster. Well she won a little and went to check out via ACH. ACH states if it cannot be made within 6 days a check will be sent. Glad to see they are trying but I am still waiting 27 days to be paid $8,000.00 with no ideal of when to expect payment. Can I get a check? Even if I have to wait a few weeks for an overseas check to clear....A bird in the hand is worth two in the bush!!! Is this now the new business as usual for US players? Is this short term? I will continue to play once I get my money but I need to know the true expectations................

Charles

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Not at BelleRock I hope, don't let them off the hook that easily. Best stay clear of ALL MG casinos till this new processor makes it past the summer, when the full force of the "Safe Ports act " will be affecting bank transactions within the USA.

Not at BelleRock I hope, don't let them off the hook that easily. Best stay clear of ALL MG casinos till this new processor makes it past the summer, when the full force of the "Safe Ports act " will be affecting bank transactions within the USA.

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Fully agreed - I will back playing once I get my monies - Right now a little short on cash but got $8,000.00 coming.......SOMEDAY. But agreed MG casinos need to straighten this entire mess out get us paid and prove to us their NEW processor can talk the talk and walk the walk..........

Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

Thanks again for the patience.

Best regards,

Belle Rock

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Oh where oh where can my money be.....the lord has taken her away from me....I got to be good so I can see my baby before I leave this world...........:xxx

I am not sure what to believe. Told it has been paid then told by rep it has not

bellerock said:

Hi Tracy,

Unfortunately your withdrawal has been affected by the delay. The ACH has been issued but cannot be released because of the account due diligence issues. That said we hope that everything will clear sooner than the stated 10-15 days but I am reluctant to promise anyhting.

I really am sorry about this.

Best regards,

John

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John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

I am not sure what to believe. Told it has been paid then told by rep it has not

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

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Welcome aboard! I am sorry you also are in this position we us. Be careful you will get alot of confusing emails each one contradicting the one before. They are as lost as we are! When you said you got paid I knew it was too true to believe. Don't bank on the money anytime soon! I wish I had a dollar for everytime I checked my checking for the $8,000.00 owed since 02/11/07. It is a shame to keep putting up the smoke screen and giving us false hopes. Stay with this forum and see if enough of us complain hard and loud enough if we can get the money any faster. If not at least we can save unsuspecting US players a whole lot of aggravation and money by not playing at River Belle and other MG casinos. I see their web site has once again updated - keeps changing - now to reflect check as the only means for US players to get paid. Can't wait for that check! Wonder how long my bank will hold it until it clears? This is a real mess and River Belle made things alot more complicated with the constant smoke screens instead of coming clean from the get go! Well my butt hole is now closed and no more smoke is going up my ass! Maybe if we started canceling our deposits they could get this figured out and get us paid. We paid for a service and the service did not hold up to its end of the bargain. In addition, the service blantantly mislead players as to what was going on while giving us false hopes in anticpation they could get us paid. What a shame.

I am not sure what to believe. Told it has been paid then told by rep it has not

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

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Hello footdr,

I see also that River Belle despite their public post is still using the stall tactics and miscommunications to confuse the US player and buy time to figure out how they are going to pay us. Enough is enough - River Belle - we know you are listening - Quit blowing smoke up our rears and get your CS to relay the correct information as it relates to your post. Also, get us paid I am waiting since 02/11/07 - 27 days for $8,000.00! Don't you think enough is enough!!!! I think we deserve a public update so we all have the same information at the same time considering how long we are waiting for our funds.............

I see also that River Belle despite their public post is still using the stall tactics and miscommunications to confuse the US player and buy time to figure out how they are going to pay us. Enough is enough - River Belle - we know you are listening - Quit blowing smoke up our rears and get your CS to relay the correct information as it relates to your post. Also, get us paid I am waiting since 02/11/07 - 27 days for $8,000.00! Don't you think enough is enough!!!! I think we deserve a public update so we all have the same information at the same time considering how long we are waiting for our funds.............

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As a last resort and of course only a last resort. US player for the most part are upstanding law abiding citizens such as the case with people of other countries. However, this is a viable and I believe to be a legal recourse in indeed your it would be to your advantage!! Please note I am NOT a lawyer!

Quoted from Consumer affairs credit card dispute:
What are claims and defenses?
Claims and defenses are any valid reasons you have for not paying a certain credit card charge. They include billing errors, unauthorized charges, and claims that goods or services were misrepresented, defective, or not delivered.

Federal law (15 USC 1666i).

Personally I think terms of payment being changed after a win are a definite misrepresentation of the casinos and certainly not paying a win would be a service that is not delivered.

Hopefully my personal situation will be sorted by tomorrow afternoon (you will hear back from me if not, I hope this is not a stalling tactic until accounts leave for the weekend!) but thought worth sharing this with you (although no different from some of the previous postings in this thread!)

Even if payment reaches my account by tomorrow afternoon, this will be the longest I have had to wait for a withdrawal apart from my one visit to Coolcat which took over 2 weeks to resolve (I know, 2 weeks is good I hear you cry!)

Click to expand...

Payment still not received so River Belle now have the unenviable record of being tied with Cool Cat as the casino that has taken the longest to pay me - they will hold the record themselves tomorrow.

Spoke to accounting support this morning who again said it would be in my account in 24-48 hours, watch this space.

The banking page on their website shows that payments should be returned to the credit/debit card within 0-48 hours of withdrawal which the accounts staff seemed surprised by as he stated that withdrawals should take 5-10 days using this method.

Man I thought you had a heart attack. Hadn't seen you for a bit.
Anyway same here, except I dunno how many days it's been. lol. My last day is supposed to be 29th of March to be paid according to the last letter I got saying it would be another 15 BUSINESS days. I still don't get the EXTRA 15 day thing. Oh well. Anyway, when they say it like that, it makes you feel like all you can do is wait somemore. Glad to see you're still at it!!

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