Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I purchased a chair online and when it arrived it had the wrong fabric. I contacted the seller who gave me the run-around and after not being called back when promised and failed attempts at being helped I opened a dispute with Paypal. Their response was that I was to send the chair back to the seller (weighing 100+ pounds) at my expense and then the cost of the chair would be refunded. It costs a fortune to send the chair back, they only care about the seller. I closed my Paypal account.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: MochaG - ()

SUBMITTED: Wednesday, August 14, 2013

POSTED: Wednesday, August 14, 2013

If the price you paid for is included shipping & handling cost, then it is legit for you to get the full refund. If the shipping is at the seller expense, then it is correct that you must spend your own money to send it back to the seller because the company spend money and you (supposely) spend an equal amount of money which would cancel each other out (in the eyes of PayPal). If you want the shipping cost back, then you will have to go after the company.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.