Plusnet new ISP

Hi,I've been with plusnet for a while now and they are alot better than my last ISP. I use my internet mainly for gaming and as long as there is little or no lag i'm happy, and so far plusnet has given me that. I do have 2 questions though:1) On your gaming part of the forum I was reading the post about the games which you support, and there was a bit saying 'if you have any problems raise a ticket' What does this mean? Sorry if it seems a silly question.. and that kinda brings me on to the 2nd question2) I've recently started playing a new game and the connection + ping was fine, 20-50 all the way through, sometimes going up to 100 at peak time but that's still pretty playable + good. (atleast i think so) However over christmas and even now, I have been getting a latency of 1000+! Even 2000 sometimes. I just thought I would ask you if you have any idea why this is ?I've noticed a post about some customers getting bad pings, but all other online games are fine for me, it's just this one game. I don't want to say too much about games as this is a feedback part of the forum rather than a gaming part.

Re: Plusnet new ISP

Ok thanks. If i want to use wireshark to test a game, Would I need to start the game, and then start playing it, or atleast start a game? I only notice the lag when I actually start playing a game and it doesn't really lag on the menu.

Re: Plusnet new ISP

As spraxyt says - you'll need the game to be running (and you'll need to be playing online) when you start the capture in order that we see the game packets. You won't need to leave the capture going for long, in fact it's better if you don't as the pcap file size (the one you end up with when it's done) can get quite large.

Re: Plusnet new ISP

The only problem is with this game I don't know when i lag until i've actually started a game. I lagged today with the high latency again, I started wireshark and tried to capture, it didn't work. The game has a feature whereby if you disconnect or leave you can't start another game until the one you started has ended, you can only connect back to that game - so I tried to log off, start wiresharkz, and reconnect to the game, still nothing was being picked up...

Re: Plusnet new ISP

Yes, and i've just found something, I have 2 things i can test listed. For some reason I am only able to test the one with an unknown IP and with no packets being picked up.. the other one seems to have packets being picked up but when i try to start capturing i get an error. The capture session could not be initiated (failed to set hardware filter to promiscuous mode).With some other small text under it...Just in case you need to know, we have the plusnet router, shared by 2 PC's which use a wireless connection. I've not been able to play some games in the past before the router has it's own sort of firewall? Could this be the problem?

Re: Plusnet new ISP

I'm afraid I'm not in to gaming at all and why wireshark failed I don't know. One thing I've had to do in the past is run wireshark on a separate PC - but to do that you have to put a hub (as opposed to a switch - ADSL routers are all switches) between the PC and the router. That way will guarantee that it sees all the traffic.