What Part Does Callpointe Play in Patient Engagement

Do you often hear from your patients they are so busy that they can’t keep track of appointments? Do they feel overwhelmed with their busy schedules? Do your patients miss their appointments due to their hectic schedules? If your medical office can relate to any of these issues, an automated appointment messaging service such as Callpointe is perfect for you. From the moment appointments are scheduled, until the time when balances are fully paid, Callpointe can assist your office and your patients through every step; increasing patient engagement and assuring that the appointment runs as smoothly as possible. Here’s how it works:

Before the Appointment:

When you register for Callpointe’s automated appointment messaging services, our team will work with you to create a contact strategy that fits your patient demographic and practice needs. Callpointe has the unique ability to tailor messages by appointment type, location, and provider so the patient receives a customized message regarding their appointment. The message can help with pre-appointment paperwork completion by directing the patient to the required information. Every message can be sent using your patients’ preferred method of contact whether that be phone, text, or email. Each type of contact has its own specific benefits in an overall contact strategy.
Without patient reminders, your business will lose out on revenue due to higher rates of patient No-Shows. With patient reminders, you can more efficiently move the patient through the rest of the process and collect due payment in the rare event that a patient fails to show up.

At the Office:

After Callpointe aids in getting your patient to the office, this is where the role of your staff kicks in. Staff guide patients through in-office paperwork completion whether that be on paper or electronically. Your team then moves the patient through the in-office workflow. Recording how much time a patient spends at each point of the flow, can help an office identify how to move patients more quickly through the process in the future without compromising patient care. Once care is complete, the patient is then discharged from the office. They are sent to the front desk to pay necessary co-pays and book follow-up appointments, for example.
If your office flow is running behind, Callpointe can send customized On-Demand messages so that upcoming patients will know if a wait is going to be longer than expected. Provider Delay Messages set realistic and reasonable expectations for your patients.

After the Appointment:

After the appointment, Callpointe can send out patient satisfaction surveys to help your business collect data and improve operations. Also, while Callpointe does not directly collect funds, it can alert patients of their outstanding balances after insurance claims have been fulfilled. Beyond that, Callpointe can further assist by delivering those 6 months to annual reminders that get patients back in the office for follow-up care.

Ultimately, our innovative services make a professional and efficient addition to nearly any medical office. Callpointe improves patient engagement and makes your patients look forward to their next appointment with you. For more information about automated appointment messaging services, contact Callpointe. Or request a free demo today.