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What Makes SoftLayer Different?

I often get asked “what makes SoftLayer different?” The problem with that simple question is – SoftLayer is so different from all the competition out there that it’s not a simple question to answer. I have my standard version that I run thru – but I’m not sure people really grasp how different SoftLayer really is. After talking to my wife, she recommended doing a Letterman style top 10 reason why SoftLayer is different. I figured I would give it a shot – so here it is..

SoftLayer terminates 40Gbps to every single rack!! 20Gbps to the public internet and 20Gbps to the private network.

Comments

Lance,
I think you may have missed some important points. Sure you have great technical specs and execute server orders better than anyone, but that is not why rackAID does business with you.

As a managed service provider, our clients trust us to find them the best solution for their needs. Finding good solutions means you have to work closely with service vendors. Openness, honestly and clarity from a service vendor is key to us making the right decisions for our clients.

Our SL relationship is a bit special as we are a preferred service provider, but many of the same benefits we receive are available to everyone:

- You take issues seriously when we bring them to your attention.
- You listen to our market needs and see if you can meet them.
- You provide clear communication channels to key parts of your operations.
- You deliver transparent pricing on monthly contracts.

This is why we do business with you guys. This is the stuff few companies do right. This is the stuff that keeps clients around after they had 5 RAID failures in a month. We know you guys will get it right and our clients will be better for it in the long run.

Yes, it is possible to VPN into a network from an Internet cafe (provided that the Internet cafe does not use a firewall or has a firewall but has opened the ports for the specific VPN technology in use). IPSec VPN is typically used for this scenario. In terms of security, it utilizes a high-level of encryption and authentication, so you need not worry :)

Comments

Lance,
I think you may have missed some important points. Sure you have great technical specs and execute server orders better than anyone, but that is not why rackAID does business with you.

As a managed service provider, our clients trust us to find them the best solution for their needs. Finding good solutions means you have to work closely with service vendors. Openness, honestly and clarity from a service vendor is key to us making the right decisions for our clients.

Our SL relationship is a bit special as we are a preferred service provider, but many of the same benefits we receive are available to everyone:

- You take issues seriously when we bring them to your attention.
- You listen to our market needs and see if you can meet them.
- You provide clear communication channels to key parts of your operations.
- You deliver transparent pricing on monthly contracts.

This is why we do business with you guys. This is the stuff few companies do right. This is the stuff that keeps clients around after they had 5 RAID failures in a month. We know you guys will get it right and our clients will be better for it in the long run.

Yes, it is possible to VPN into a network from an Internet cafe (provided that the Internet cafe does not use a firewall or has a firewall but has opened the ports for the specific VPN technology in use). IPSec VPN is typically used for this scenario. In terms of security, it utilizes a high-level of encryption and authentication, so you need not worry :)