Pri­vacy Policy

Thank you for tak­ing the time to review our Pri­vacy Pol­icy. The pur­pose of this pri­vacy pol­icy is to explain to guests what types of infor­ma­tion we will col­lect and how that infor­ma­tion is used. In most cases, we col­lect this infor­ma­tion to ensure web­site integrity and that we con­tinue to pro­vide you with the most rel­e­vant con­tent and best pos­si­ble ser­vice that suits your needs. In some cases, we are required by law to col­lect per­sonal infor­ma­tion about cus­tomers. Except where the law requires oth­er­wise, we under­take to pro­tect the con­fi­den­tial­ity of such data.

At times, Château Élan will col­lect cer­tain per­sonal infor­ma­tion about cus­tomers and vis­i­tors to our web­sites hosted by us. Such infor­ma­tion will include both iden­ti­fi­able per­sonal data, as well as non­iden­ti­fi­able per­sonal infor­ma­tion. Iden­ti­fi­able per­sonal infor­ma­tion will be col­lected when you sign a con­tract for ser­vice with us, such as mak­ing a reser­va­tion, or use our web­site for a trans­ac­tion or sub­scrip­tion ser­vice. Non-​identifiable infor­ma­tion is gath­ered auto­mat­i­cally when you visit our web­site or those web­sites hosted by us, and stored for use in our system.

Con­fi­den­tial­ity

Château Élan respects guest pri­vacy and the pri­vacy of those access­ing our web­site, or those web­sites hosted by us. We under­take to pro­tect the con­fi­den­tial­ity of our guests and users includ­ing all per­sonal infor­ma­tion sup­plied in the course of con­tract­ing with us for ser­vices. We will not to sell your per­sonal infor­ma­tion to third par­ties for com­mer­cial or mar­ket­ing purposes.

Col­lec­tion of Per­sonal Data

Château Élan col­lects per­sonal data about our users when you visit a web­site hosted by us; apply for a ser­vice sub­scrip­tion; respond to a guest ques­tion­naire; and through the use of cookie tech­nol­ogy. We may also com­bine infor­ma­tion about you that we have with infor­ma­tion we obtain from our busi­ness part­ners or affiliates.

Use of Per­sonal Data

Château Élan may on occa­sion use your per­sonal infor­ma­tion to con­tact you about pro­mo­tional offers; advise you of mat­ters rel­e­vant to ser­vice pro­vi­sion and in some cases, solicit your feedback.

How­ever, Château Élan will pro­vide you with an option within every com­mu­ni­ca­tion to opt-​out of receiv­ing any com­mu­ni­ca­tions of this nature or you can con­tact our cus­tomer con­tact cen­ter to ensure that you do not receive such pro­mo­tional infor­ma­tion, at 770 – 867-​9798 x 5.

Château Élan only col­lects and shares aggre­gated user data with busi­ness part­ners, spon­sors or other third par­ties for the pur­poses of devel­op­ing con­tent and ensur­ing rel­e­vant adver­tis­ing and con­tent, such user data will never be used to iden­tify indi­vid­ual users. These busi­ness part­ners and affil­i­ated com­pa­nies do not have any inde­pen­dent right to share this information.

Château Élan may log the web pages you visit; col­lect IP addresses and infor­ma­tion about your oper­at­ing sys­tem and the type of browser you use for the pur­poses of network/​system admin­is­tra­tion; to report aggre­gate infor­ma­tion to our adver­tis­ers, and to audit the use of our site. This data will not be used to iden­tify indi­vid­ual users who will at all times remain anonymous.

Any infor­ma­tion Château Élan col­lects from you through cor­re­spon­dence with us, whether via e-​mail, tele­phon­i­cally or by writ­ten let­ter, will only be used to address the mat­ters within that cor­re­spon­dence. If this requires refer­ring such cor­re­spon­dence within Château Élan or to a third party to ensure cus­tomer ser­vice, your per­sonal infor­ma­tion will only be dis­closed to the point nec­es­sary to address your query or con­cerns, and will oth­er­wise be kept confidential.

Site Link­ing

Château Élan web­sites may con­tain links to sites that belong to third par­ties unre­lated to us. Château Élan can­not be held respon­si­ble for any use of your per­sonal infor­ma­tion aris­ing from you dis­clos­ing per­sonal infor­ma­tion on third party sites. Château Élan can­not pro­tect any infor­ma­tion you may dis­close on these sites and rec­om­mends that you review the pri­vacy pol­icy state­ments of those sites you visit.

Reser­va­tion of Rights

Château Élan reserves the right to dis­close infor­ma­tion about cus­tomers where required in good faith, to do so by law or to exer­cise our legal rights or defend our­selves against legal claims.

Château Élan fur­ther reserves the right to share infor­ma­tion with law enforce­ment to inves­ti­gate or pre­vent ille­gal activ­i­ties being com­mit­ted over our network.

Château Élan reserves our rights to dis­close your per­sonal infor­ma­tion where you have given us explicit legal writ­ten con­sent to do so.

Château Élan reserves the right to mon­i­tor user and net­work traf­fic for site secu­rity pur­poses and pre­vent any unau­tho­rized attempts to tam­per with our site or cause dam­age to our property.

Château Élan reserves the right to make changes to this pri­vacy pol­icy or update it. Where a major change is made, cus­tomers will be informed by e-​mail noti­fi­ca­tion or through a notice on our web­site. Cus­tomers and site vis­i­tors bear the respon­si­bil­ity to ensure that they have read the changes or updates as the case may be.

Adver­tis­ing

As you browse www​.chateaue​lan​.com adver­tis­ing cook­ies will be placed on your com­puter so that we can under­stand what you are inter­ested in. Our dis­play adver­tis­ing part­ner, AdRoll, then enables us to present you with retar­get­ing adver­tis­ing on other sites based on your pre­vi­ous inter­ac­tion with www​.chateaue​lan​.com. The tech­niques our part­ners employ do not col­lect per­sonal infor­ma­tion such as your name, email address, postal address, or tele­phone num­ber. You can visit this page to opt out of AdRoll’s and their part­ners’ tar­geted advertising.

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