The City may include instructions about how to request accommodations (e.g., translator, barrier removal, etc.), or documents/materials in alternate formats in any letter, email, newsletter or website used to announce, invite or promote a City program, service or activity. If this information is not provided, please contact the City’s ADA Coordinator to make your request. Please make requests for accommodation at meetings or events at least one week in advance.

Requests for accommodation at a City meeting or event should include:

The requestor’s name, address, email and telephone number (if any)

A description of the program, service or activity where the accommodation is required

The location of the program, service or activity

A brief description of why the accommodation is needed

Requests for materials in alternate formats should include:

The requestor’s name, address, email and telephone number (if any)

The name or description of the City document or materials to be reformatted

The City ADA Coordinator or the responsible City department will respond to the request within 15 calendar days or in advance of a scheduled meeting or event. If the response does not satisfactorily resolve the issue, the requestor may file a formal grievance with the City. All requests for accommodations and alternate formats will be kept on file for at least three years.