Abstract

This research paper seeks to address the roles that managers within the UK's National Health Service, who are responsible for catering and related facilities management, perform and to consider the responsibilities, in terms of skills, that these roles impose. The findings of the survey point to a management workforce which has skills which do not closely match the demands of the responsibilities that they carry. In addition, the NHS constitutes a relatively insular labour market within which inward and outward mobility is rare.