First step in setting up a child helpline, or building the capacity of an existing child helpline is to organise a meeting with all relevant stakeholders, from telecoms companies to child helplines, government departments and relevant NGOs. Gathers approx. 30/40 participants from different organisation – ministries, health etc. Opportunity to introduce child helplines and the steps to be taken to set one up / upscale an existing one.

A biennial conference organised on behalf of child helplines for members and partner organisations to attend targeted workshops, speeches from key industry figures, and network amongst their peers and exchange knowledge and best practise.