SANTA MONICA COLLEGE’S CUSTOMER SERVICE ACADEMY FOR HOSPITALITY PREPARES STUDENTS TO PROVIDE EXCELLENT CUSTOMER SERVICE AND EFFECTIVE COMMUNICATION IN THE HOSPITALITY INDUSTRY. THE STUDENT WILL LEARN HOW TO DELIVER EXCELLENT SERVICE AND DEVELOP SKILLS TO HANDLE DIFFICULT CUSTOMERS. THEY WILL LEARN TO FUNCTION WELL IN A CULTURALLY DIVERSE WORKPLACE AND WILL DEMONSTRATE USE OF XP WINDOWS (MICROSOFT WORD AND EXCEL 2003, OUTLOOK). AT COMPLETION, THE STUDENT WILL EARN A CERTIFICATE OF COMPLETION.

Cost:

Tuition

$850.00

Fees

$0.00

Expenses

$50.00

________

TOTAL

$900.00

The cost shown may reflect items not included in similar courses available on I-TRAIN.