Vendor Details

WindoWare

www.windowareinc.com

Founded 1991

United States

About Permit-LV

Designed especially for smaller municipalities. Windows based permit and inspections management system. Complete tracking of application, approvals, permit issuance, all inspections and C/O's when needed. Includes code enforcement inspections. Optional modules include contractor licensing, business licenses, rental property and/or landlord, annual fire inspections, elevator inspections and more.
Includes numerous ways to customize the system so it functions the way you do business.

Pros: I like mostly about this software is that the simplicity of it all. You can set the settings to pertain to what you are doing.

Cons: In some occasions, when you input permits, the system shows input twice.

Overall: I have worked with the Scotland County Inspection Department for approximately four or five years and I have really enjoyed this software since I've been working with this department. The ease of usage. Simple.

Recommendations to other buyers: There may be other software out there, however, this software does the work for this department.

Vendor Response

by WindoWare
on June 16, 2016

The occasional duplicate permit creation issue has been solved.

PermitLV is everything you need to conduct permitting and maintenance task.

Jul 23, 2018

Winfred C.

Building Official/Zoning Administrator

Government Administration, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of use and the availability of the reports that every building department relies on. Very useful for small departments as well as larger organizations.

Cons: It is not compatible with apple apps. I use an ipad and iphone for inspections and code enforcement. Apple compatibility would be a nice addition in my opinion.

Comments: Have used Permit-LV for nine years. The City of Radford looked at many permit systems and found Permit -LV to be the most cost effective and easiest to use. The ability to generate and view reports at the touch of a button makes our office much more efficient. The best feature is customer support. To be able to talk to the designer of the software at a moments notice keeps the system up without downtime and allows our locality to customize for our specific needs.

Recommendations to other buyers: Talk to Jean about Permit-LV.

Superb customer service. Easy set up.

Jul 17, 2018

Melissa C.

office admin/construction inspector

Construction, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is highly customizable. Again, the customer service is excellent- one-on-one personal communication, no "tickets" to fill out, immediate correspondence.

Cons: We had a little trial and error using the Traveling PLV to find the hardware that worked best in the field, but we found it and everything works great.

Overall: It helped us form the core of our organizational procedure enabling us to track permits, inspections, violations, contractors etc. in an efficient and productive manner.

WindoWear is very user friendly

Jul 17, 2018

Sara H.

Office Assistant

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: WindowWear is very easy to use and is user friendly. Printing reports are also very helpful and easy to manage.

Cons: There are some areas that I wish were more customizable. Sometimes the program shuts itself down when in the middle of a process.

The program does what we need it to do and the customer service is second to none!

Jul 17, 2018

Dylan S.

Building Inspector

Government Administration, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The reports that it generates are very helpful! Issuing building permits with this software is also very simple.

Cons: Some things are a little "labor intensive" to enter but overall, none. It does what we need it to do.

PERMIT-LV. BEST ON THE MARKET !!!

Jun 16, 2016

Greg S.

Building Official

Government Administration, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Very user friendly and more than capable of handling the needs of the Building Department on a day to day basis. The customer support is the BEST we have ever experienced. Would HIGHLY recommend this software to anyone !!!

Permit-LV Building Dept Software

Sep 04, 2018

Elizabeth R.

Building Clerk

Government Administration, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The best feature about this software is the ability to customize is to each municipality. We were able to tailor the permit and inspection selections to the ones specifically used by our jurisdiction.

Cons: The only downside has been the software force quitting during use - some days it happens less than others. This may be linked to user error.

Overall: Overall it has been an improvement on the last permit software used. The reports are easier to find and use, and generally include more information, which helps save paper. Any issue that came up with the software was immediately attended to by customer service, which was a big problem with the last software used.

Permit- LV

Jun 30, 2016

CIndy G.

Assessment Tech

Government Administration, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Cons: We have no cons!!

Overall: Our Municipality has been using Permit LV for over 10 years.

It has been nothing short of an amazing software system to issue permits, track revenue and generate just about any type of report needed.

If something else is required all it takes is a phone call to have it put in the works.

The tech support is stellar and connections and solutions are addressed within minutes.

We have confidence that Permit LV will remain one of the integral parts of the Village of Grafton's partners in software.

Thank you for making our permitting system so stream line and modern.

It is a joy to work with them.

Sincerely, Cindy

Cindy Geiger

Assessment Technician

860 Badger Circle

Village of Grafton

Grafton, WI 53024

Ph (262)-375-5305

Fax (262)-375-5312

the most personal consideration you will ever get from any software company

Jul 18, 2018

rodney f.

building inspector

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This software is tailored to building inspection departments, and support team knows the business and helps you get it all set up. There is someone you can call that knows where you are and what you need.

Cons: I felt setting up all of the parameters was not quite as intuitive as it could've been. If you use the software a lot this wouldn't be a problem.

Overall: cost savings from permit printing cost, tracking of permits, reports of permits, professional appearance, the ability for the next person after I'm gone to view previous permits