Guitar Hero Live Controller Issues

Guitar Hero Live controllers have been engineered to be very sturdy and withstand hundreds of hours of gameplay. The following document lists some of the most commonly seen concerns with Guitar Hero Live controllers.

First, make sure the issue is with the physical button and not the game itself by re-calibrating the controller.

If the issue is with the button, carefully remove the affected button and blow in the back of the button and its contact point on the neck to remove any dirt or debris that may have collected underneath.

Please note: Do not use any cleansers, cleaning products, or chemicals to clean the guitar controller, doing so may damage your Guitar Hero Live controller.

The Guitar Hero Live console controller will work with any console. The wireless USB receivers, however, are designed to work specifically with one console and cannot be transferred to another. You can tell what system the USB receiver is designed for by the color of the button on the end of the receiver:

Gray button: PlayStation 3 or WiiU

Blue button: PlayStation 4

Green button: Xbox 360

Black button: Xbox One

The console controller will not work with the mobile version of the game.

The Bluetooth version of the Guitar Hero Live controller will only work with the mobile version of the game and will not work with any console version of the game.

Your guitar controller’s serial number can be found inside the battery compartment on the back of your controller directly under the batteries. The serial number consists of a 19-character combination of letters and numbers that begins with “S/N.”

The controller is searching for the wireless receiver and cannot find it. Make sure that the USB receiver is properly inserted into your console. If the receiver has been removed, do the following:

Power down your console and guitar controller.

Reinsert the USB receiver.

Restart your console.

Restart Guitar Hero Live.

Re-sync your guitar controller.

If your USB receiver is properly inserted in the console, check to see if you have any other USB devices inserted in your console. Certain USB devices may generate interference that will prevent the receiver from receiving data. Remove the interfering devices.

Possibly, although this is not recommended as the older games were formatted for a five-button guitar controller. As a result, an older game may misinterpret inputs from the Guitar Hero Live controller, rendering the game unplayable.

PlayStation 3

This is a rare issue in which the PlayStation 3 USB receiver can lose connection with the controller after many hours of uninterrupted play. To resolve this, restart your console and the game, and then re-sync your controller with the receiver.