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While watching live TV our sound will just stop. When we hit…

Customer Question

While watching live TV...

While watching live TV our sound will just stop. When we hit the pause and start button on the remote the sound comes right back. This seems to be getting worse and it only occurs while warching live TV. Any idea of what might be wrong?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung UHDTV series 6840

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Serial number 03D23CYGZ02123W

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

By the way If you received a $26 phone offer or any offers they are automated by the website ,NOT BY ME , I`m an independent tech. and have no control over those, they are optional and you can just ignore them if you don`t want it , or use it if you`d rather do it on the phone .

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.