Major General Khalifa Hareb Al Khaili, Acting Assistant Undersecretary of the Ministry of Interior for Naturalization, Residency and Ports Affairs, has approved the assessment and periodic review plan at the Naturalization, Residency and Ports Affairs sector. This aims to periodically include improvement plans; so as to promote and spread the organizational excellence culture, improve and upgrade performance at the Naturalization, Residency and Ports Affairs sector to become one of the most distinguished sectors at the Ministry of Interior.

Major General Al Khaili said that the Naturalization, Residency and Ports Affairs sector has launched a self-evaluation initiative in accordance with the Organizational Excellence Standards at the countrywide level, so as to achieve the MoI’s strategy 2014-2016 and to apply its methodologies.

He also indicated that the Strategy and Performance Development Department at the Naturalization, Residency and Ports Affairs, has adopted the initiative in cooperation with the Directorate General of Strategy and Performance Development at the Ministry of Interior, by lending support to the Naturalization, Residency and Ports Affairs sector and providing the appropriate qualification and training in various areas of quality and excellence. He also noted that the initiative contributes to increasing the level of satisfaction among customers, human resources, and partners in all relevant fields.

For his part, Colonel Dr. Abdullah Abdurrahman bin Sultan, Head of Strategy and Performance Development Department at the Ministry of Interior's Naturalization, Residency, and Ports Affairs Sector, explained that the Directorate General of Strategy and Performance Development at the Ministry of Interior has supported the sector with important local and external benchmarking standards and held several courses for both internal and international assessors.

He also noted that the Naturalization, Residency and Ports Affairs sector’s leaders have reviewed the Dubai Police General Headquarters’ experience in 2013, which earned it the Self-assessment Initiative Award in the Dubai Government Excellence Program. He added that a team from the Strategy and Performance Development Department also reviewed the experience of the British Passport Inspection System.

Whereby the sector devised a plan to develop initiatives beginning with the Directorate General of Residency and Foreigners Affairs in Abu Dhabi and the Directorate General of Residency and Foreigners Affairs in Dubai. In conclusion, he pointed out that the self-assessment team has been formed and includes qualified national cadres with accreditations from international organizations in the areas of organizational excellence and strategy.

For his part, Colonel Issa Al Qaydi, head of the self-assessment team, indicated that the assessment aims to shed light on the traditional side of evaluation by highlighting the strengths and improvement opportunities; particularly the creative aspects and successful experiences in order to exchange best practices and successful experiences to achieve excellence in the sector.

MoI Reviews Domestic Helpers Contract Form

The Naturalization, Residency and Ports Sector at the Ministry of Interior finished recently preparing the new and amended domestic helpers contract form after four years of implementation.

In this context, Major General Khalifa Hareb Al Khaili, Acting Assistant Undersecretary of the Ministry of the Interior for Naturalization, Residency and Ports Affairs, noted that amending and updating the contract form has been achieved following assessment of the contract’s implementation phase during the past period. “The new contract takes into account the different changes and aims to regulate relations between domestic workers and their employers. It is also the only reference adopted in determining the obligations of both parties to the contract, based on the provisions of the law,” indicated Major General Al Khaili. Moreover, he pointed out that ratifying the new contract form falls within the jurisdiction of the Residency and Foreigners Affairs Departments.

Moreover, Major General Al Khaili indicated that the new contract shall enter into force once ratified as of June 1, 2014, without the need for any procedures or ratifications by others authorities. It will be available for all via the electronic services system (E-service).

The Acting Assistant Undersecretary of the Ministry of the Interior for Naturalization, Residency and Ports Affairs stressed that the updated version of the contract represents one of the many measures that the Ministry of Interior is reviewing, with a view to address the negative issues witnessed during the past period of implementation regarding domestic helpers. “This regulatory action fulfills the Ministry of Interior’s strategic goals and vision 2014-2016,” concluded Major General Al Khaili.