Our 3 Customer Commitments

When faced with a debt problem, either personal or business, your choice of solution and, equally importantly, the provider of that solution is one of the most important financial decisions you will make.

We want you to be absolutely confident that, in getting help from Bridgewood, you are dealing with a trusted company who provide exceptional quality in its solutions at an affordable price. For that reason we make 3 Customer Commitments to help you better understand what we do, and so you can be confident that by coming to Bridgewood you will be in safe hands. You can read more about these below, but don’t just take our word for it – click here to read the feedback received from previous clients.

1. We Give the Advice that is Right for You

Giving the right debt advice is one of the most important things we do. We are not here to sell you a particular solution – our goal is to explain all the options open to you and help you make an informed choice about what is best given your unique circumstances.

We will therefore spend as much time with you as is necessary to properly understand your situation, so that all options can be discussed in detail and their pros & cons assessed. Sometimes this can be done very quickly, but on occasions the process can take a number of months – it doesn’t matter to us and all of our advice and initial support is given free of charge and without obligation.

2. We Deliver Great Customer Service

Bridgewood is team of highly skilled and experienced individuals who will be able to deal with your specific circumstances, no matter how complicated. We are just as comfortable working with a limited company or sole trader with complicated business debts as we are supporting an individual or family with consumer debts.

When you come to us for help we will respond quickly to make sure that you get the advice you need, and because we have teams with the skills and experience to tackle every type of case we won't keep you waiting when it comes to getting a solution in place either.

As well as the core debt solution we always look for other ways to support our clients, and we recognise the importance of being considerate and compassionate in our dealings.

3. We Offer exceptional Value for Money

Our debt advice is completely free and without obligation. We are happy to spend as much time with you as is required for you to decide on the best solution for you. In some cases it may take a number of conversations before you are in a position to decide what to do – that's fine with us.

We never ask for money upfront and will always send you a detailed proposal in writing, and make sure you've had time to read it, before asking you to make a commitment. In cases where you are paying fees to us directly we will always offer a 14 day "cooling off" period – if you decide not to proceed within this period then we will give you your money back.

Our fees are amongst the lowest in the industry and we strive to make every solution affordable. We will always make you aware of support which might be available free of charge from charities or not-for-profit organisations.