Help: Print at Home Tickets

Print At Home Tickets Service

Print at Home Tickets allow customers to print tickets in advance of travel and proceed straight to the
gate for boarding. Each passenger must present a ticket and a current valid photo ID at boarding. The
passenger's ID must match the name on the ticket.

Q. How will tickets be delivered?

A. Upon completing the transaction your browser will open a new window with an HTML version of the
ticket. Print your ticket from this window. If for some reason a new window does not open with your ticket,
validate you do not have pop-up blockers enabled in your browser and retry the print process. You have a
limited amount of time to complete the printing process from the purchase window.

Q. Is any special software required to print my ticket?

A. Printing the PDF ticket requires Adobe Reader, version 8.0 or above. If you do not have this software
or are having trouble printing your ticket, please click here to download an updated Adobe version or choose the HTML print format from the
reprint page.

Q. What if my pop-up ticket window is blank or continuously reads “loading”?

A. If the pop-up window is blank or no pop-up is received, try configuring your browser to open PDF files in an Acrobat window.

Close your web browser (Internet Explorer, AOL, etc.)

Start Acrobat or Adobe Reader (usually found at Start > Programs).

Choose Edit > Preferences.

Select Internet in the list at the left.

Deselect “Display PDF in Browser”, and click OK.

Restart Internet Explorer or AOL.

Note: The next time you select a link to a PDF file, the browser may prompt you to open or
save the file. If you choose to open the file, then the browser opens the file in the
Acrobat application. If you choose to save the file, then the browser downloads the file to
the hard disk.

Q. What is a Confirmation number and how is it used?

A. Your 8 digit confirmation (or reservation) number appears on the purchase screen and
can be used to reprint the ticket. The confirmation number also appears in your
confirmation email. When using the reprint page,
enter only the first 8 digits of the confirmation number (omitting the ‘01’, ‘02’, etc. that
appears on the ticket print-out).

Q. What if I did not receive my confirmation email?

A. Your confirmation email does not contain a PDF version of your ticket, but does contain a link to reprint your
ticket if needed. If for some reason you did not receive your confirmation email, check your email spam filter or “trash”
to ensure the email was not directed there in error.

Q. Are there other ways I can print my ticket?

A. If you choose not to print your ticket immediately from the purchase window or have difficulty,
there are two alternate methods available to print your ticket. Tickets may be printed online
through the initial date of departure only. It is solely the passenger’s responsibility to print
tickets prior to travel.

You should have received an email confirming the sale with a link to reprint your ticket. A valid email is required to use this service.

If you have not received an email confirmation, please use our ticket reprint page to print your ticket. The 8-digit confirmation number is displayed on the purchase screen.

If you are unable to print ticket after following all the instructions above, proceed to the terminal.
The terminal will not be able to print your ticket, but may be able to reissue it following the refund
policy for the ticket type you selected.

Q. I left my ID at home. Will I still be able to board the bus with this ticket?

A. No. The ticket will not be accepted without valid ID. If multiple passengers are traveling, each adult
must have valid ID.

Q. What type of printer is required?

A. Minimum requirements are an inkjet or laser printer capable of printing an 8.5 x 11 page ("letter size") document.
A "dot matrix" printer is not acceptable to print the tickets.

Q. What if I cannot print my tickets?

A. Check to make sure that your printer is functioning correctly. Greyhound does not provide
printers at the terminal, so make sure you print the tickets before arriving at the gate.
If you cannot find a way to print your ticket proceed to the terminal. The terminal will not
be able to print your ticket, but may be able to reissue it following the refund policy for
the ticket type you selected.