What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service PDF

by Richard S. Gallagher : What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

ISBN : #0814416799 | Date : 2008-06-12

Description :

PDF-fabb1 | What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about g… What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

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[Pub.91lPM] What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service PDF | by Richard S. Gallagher

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service by by Richard S. Gallagher

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