My account got hacked, running up over $600 in charges. Here’s the conclusion after running through the Sony support gauntlet. They can only refund up to $150. I can dispute the charges with my bank, but that will result in my account being banned. I cannot unban my account, and will thus lose my purchases (“but you only have the Last of Us and some of our free games, so it’s not a big deal”) Whomever hacked my account deactivated my PS4, and activated their own. Customer support will only permit one activation every 6 months. I’m locked out of logging into my own account on my PS4 for six months.