Include the provided detailed packing slip and the confirmation number you receive from the APMEX Trading Dept.

*NOTE: We recommend shipping your package via USPS Registered Mail (including insurance) for your protection*NOTE: Currently we can only purchase from international customers if the items are being stored at a Citadel Depository.

When will I receive my payment?

When we receive your package we will typically send your payment within 3-5 business days in one of the following ways. You can select which payment method best suits your needs. Payment options for purchases of less than $10,000.00 (USD):

Check sent first class mail

Bank Wire - a $25.00 (USD) fee will be applied

ACH Direct Deposit

Payment options for purchases of $10,000.00 (USD) or more:

Check sent first class mail

Bank Wire

ACH Direct Deposit

I would like to personally deliver my Precious Metals to you. Can I do that?

Yes. You may deliver your Precious Metals to us by pre-arranged appointment only. To make an appointment please call us at (800) 375-9006.

What products do you buy?

We are active market makers in all the items listed in our Products section.

What happens if I don't send in the Precious Metals after a price has been confirmed?

Your transaction may be cancelled if you do not call by the end of the following business day with the registered mail or tracking number. Additionally, you will be liable to cover any market loss we incurred by accepting the order to buy from you. This is covered in our Market Loss Policy. Furthermore, you will not be permitted to buy or sell to us in the future. If you call in with the registered mail or tracking number and we do not receive the items within 5 business days and the delay is due to the USPS, UPS or Federal Express, we will extend the deadline on a case by case basis.

Can I cancel my order?

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8 a.m. to 8 p.m. (ET) Monday – Thursday or 8 a.m. to 6 p.m. (ET) Friday. All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of APMEX.

Do you accept trade-ins?

Yes. We are always looking for new inventory. Please always consult your tax advisor before making any decisions like this.

Do you accept consignments?

From time to time we accept consignments. Please contact us and let us know what you have in mind.

Do you charge a receiving fee?

No, when you sell your items to us there are no hidden charges. The prices quoted are the prices we will pay.

Are there any other hidden fees for selling to APMEX?

No, there are no hidden fees for selling your items to us. It's just that simple.

Have a question? Ask us.

Service Form Successfully Submitted!

Thank you for using the APMEX Customer Care Center for assistance. We have received your inquiry and will respond as soon as possible. If you are contacting us Sunday – Thursday, you can expect to receive a reply before the end of the next business day, at the very latest.

APMEX is closed on weekends, so inquiries not responded to by 6 p.m. (ET) Friday, or submitted Saturday, will be answered the following Monday unless it is a holiday.