Order Management

Business Process Improvement

Update Business Processes with Modern Possibilities

Order Management/Fulfillment Business Consulting

Order Management and Fulfillment in its simplest form is taking an order and shipping the products. There is a wide variety of process needs in different industries influenced by customer channels, product diversity, and pricing structures. DAZ consultants take a systemic approach to build business processes by optimizing the use of people, process and technology for the most effective process flow in order management.

Orders to Service the Customer

Customer Order Management processes are typically the most specialized processes in a company. This is due to the company’s culture, their products, and the channels they sell to. Other factors such as product configuration, credit review, fulfillment logistics, and product traceability affect the end-to-end order to fulfillment processes. Streamlining the various involved processes to minimize touch points and potential errors improves cycle time and customer service. The majority of the orders in any business usually follow a process that needs to be standardized. By having a well-defined core process, exceptions can be quickly identified and addressed for customers. This includes processes specific to each sales channel, such as domestic or international, to account for any special pricing or handling consideration. Payment and credit factors can be impacted by channel, as well. On the fulfillment side there a can be a variety of processes with regard to how orders are picked, packed and shipped using simple to very complex and automated warehouse management systems. Special packaging, labeling or shipping documentation as dictated by the customer can affect fulfillment along with volumes and physical layout of the warehousing facility. The DAZ team has extensive experience in carrying out business process improvements in the functional area of order management and fulfillment across a wide variety of industries to add value to our client’s operation.

Key Process Influencers

Customer Rules

Configured Product

Pricing Complexity

Inventory Promising

DAZ can provide a unique combination of proven project approaches, industry extensions, and related services. To discuss what we can do for your business, contact the DAZ Sales Team.

After completing a full RFP cycle, we chose DAZ as our Cloud ERP implementation partner. The DAZ consultants care about building strong relationships with their clients. This is evident in their work ethic, processes, and recommendations for our successful implementation and integration into the cloud space.

- Lori Culp, General Accounting Manager NRUCFC

“We have lowered our costs to operate, improved visibility and access to information, and optimized our Financials and Fixed Assets business processes with DAZ and the Oracle ERP Cloud.”

- Michael McLaughlin, CFO Tower Ventures

"I recommend DAZ for both an implementation partner and ongoing support. DAZ has the expertise and professional service orientation to setup and implement Oracle Cloud modules. We used DAZ for our implementation and continue with DAZ for ongoing support. DAZ is always ready and it has a deep bench of professional consultants..”

- Ron Rostow, Senior VP of Finance HRINY

“After looking at several Private Cloud Offerings, we selected DAZ Private Cloud. We are now on Oracle Red-Stack in a state of the art SunGard Availability Services data center and supported by DAZ. After a six week migration with a couple of trial cutovers, Mitsui Foods is up and running without a hitch, on time and on budget.”

- Albert Caamic, CFO Mitsui Foods

“We selected DAZ based on their extensive experience with Oracle Cloud, proven implementation approach, and their demonstrated commitment to our business success. Our relationship with DAZ is that of a true business partnership, and we continue to remain confident with DAZ as our trusted partner throughout this multi-phased Cloud transformation journey.”

- Kimberly Leeper, Controller CyraCom

“As part of our Business Transformation Project upgrading Oracle EBS version to R12, Leapfrog selected DAZ.DAZ not only exceeded our expectation but was critical to the successful transformation of our business. DAZ was there every step of the way providing business consulting to assist making this project a success.”