Certificate III in Customer Engagement

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Established in 1998, Major Training Group is a leading Registered Training Organisation specialising in the Mining, Construction, Transport and Business Industries. Based in Australia with international clients, Major holds over a decade of experience. Founded in 1988 due to the demand for skilled people needed within Queensland's transport, construction & mining industries, Major has lived up to its vision by becoming an industry leader, continually evolving and engaging with the industry it was created for and delivering comprehensive real world training. Major has a workforce of 60 permanent staff including Trainers, BDMs, Client Service and Administration teams that provide accurate and timely assistance to clients. Their vision is to deliver genuine client service by displaying integrity, flexibility and support in the provision of 'Skills for the Future'.

Established in 1998, Major Training Group is a leading Registered Training Organisation specialising in the Mining, Construction, Transport and Business Industries. Based in Australia with international clients, Major holds over a decade of experience. Founded in 1988 due to the demand for skilled people needed within Queensland's transport, construction & mining industries, Major has lived up to its vision by becoming an industry leader, continually evolving and engaging with the industry it was created for and delivering comprehensive real world training. Major has a workforce of 60 permanent staff including Trainers, BDMs, Client Service and Administration teams that provide accurate and timely assistance to clients. Their vision is to deliver genuine client service by displaying integrity, flexibility and support in the provision of 'Skills for the Future'.