Let me apologize for the delays. We realize that it’s frustrating for you, and we’re doing out best to reply in a timely manner. I don’t really like making excuses, unfortunately we’re ridiculously busy* at the moment.

I’m sorry if you’ve had a ticket that was closed without a response. This likely wasn’t purposeful, and as I’m sure many of you know by now you can “re-open” a ticket simply by replying to it.

Thanks for being empathetic to our situation, and for being patient despite our slowness.

*Side note: I won’t tell you how many tickets we’re working through, but if you want we can turn it into a guessing game, like “How many jellybeans are in this jar?” but with support tickets.

As some of the other members mentioned, there is a 30 day cool down period where you will remain exclusive. After that, simply opt-in again to exclusivity. As Drew mentioned in the other thread, this will re-instate yourself as exclusive and your account will go back to as it was before you pushed the button.