Shared Services

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Why Shared Services?

Government agencies are actively redefining the way they do business by utilizing new service delivery models to more effectively manage costs, improve performance, increase customer satisfaction and deliver mission support services. Many of them are looking to adopt next-generation delivery models, such as Shared Services and Integrated Service Delivery, to provide a wide array of business services: Human Resources, Budget, Accounting and Financial Management, Information Technology, Procurement, Business Support Services, and Facilities Management.

CSRA designs, develops, and operates Shared Service centers for our clients. Our approach features a continuous improvement cycle to enhance service and reduce costs; integrates a consistent focus on quality; provides performance transparency, offers cost visibility through unit/transaction pricing; and incorporates a formal governance model. CSRA has designed, implemented, and successfully operated a full service, federal Shared Services Center for more than a decade, and we leverage this experience to deliver solutions that best meet our clients’ needs. By adopting Shared Services, agencies are seeing significant results:

Lower operating costs through economies of scale

Faster adoption/adaptation of new technologies and security measures

Flexible and scalableoperations allowing for provider and customer agility

Mark Glorioso, the Executive Director of NASA Shared Services Center, recently spoke to Government Matters about the NASA Shared Services Center. In this segment, he describes how NASA was a pioneer of shared services—a journey which started over ten years ago and has grown into a multi-function shared services operation handling several of NASA business services.

General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.