TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

3.05Rooms

3.05Service

3.05SleepQuality

3.05Value

3.05

“Wyndham”

Apr 01, 2013Rene C, Carol Stream

The bathroom in room 614 was disgustingly dirty. The tile had mold, the toilet had yellow stains at the base and even after the room was cleaned there was hair in the sink. Also, the indoor heated pool was not heated except on the weekend so it was too cold to swim most days. Getting coffee in the morning was also a problem. Some days Starbucks was open, others days not open. Some days there was coffee set up in the lobby, other days none. No consistency! When we went to the restaurant for decaf coffee (which is all we drink) it was cold.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for providing this feedback from your stay earlier this year!
I am happy to report that we have made significant progress in our $12 Million renovation since your visit and the changes are dramatic!
We have completely gutted every guest bathroom right down to the concrete and studs and re-built them! I am certain you will be more than pleased with the new look.
Another Perk has morning and afternoon hours daily but is typically closed mid-day when most of our travelers are offsite conducting business or sight seeing.
We are also happy to heat the pool at anytime upon request any day of the week!
We look forward to welcoming you back to the newly renovated Wyndham Houston West Energy Corridor Hotel in 2014!
Happy New Year!
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