Office Operating hours :

Monday to Friday: 11am to 7pm

Saturday: 11am to 5pm (5pm to 7pm contact first)

Sunday and Public Holiday :Off

P/S: The time can be flexible on operating days. Just contact us, we can work it out.

If you buy thru Lelong Netpay option, it will auto update in the system. You don't have to do anything.

If you buy thru Lelong using other payment option, please upload your transaction/bank in receipt/slip to speed up the process.

for Postage, Payment as below (Please contact us first before make any payment):

after Bank-in / Transfer, please the receipt / slip to :

Email: acepro.distribution@gmail.com

or

WhatsApp to the person who you dealing with.

Order(s) to be process on the same day if payment received before 3pm. Payment after 3pm consider next working day.

Default courier service is Pos Laju except mention in advertisement. Please read the full description in every advertisement.

For overweight/dimension items, default shipping will be by Pos Malaysia and will state in the advertisement. Please contact us at the if you want to use courier service (Pos Laju, etc.) and additional charges depending services of your choice. May require 1 additional working day for pick up schedule / other process.

AcePro reserve the right to change the courier company without any notice.

1 - 2 working day shipping to Peninsular Malaysia by Courier
3 - 7 working day shipping to Peninsular Malaysia by Pos Malaysia

1 - 4 working days to East Malaysia by Courier
5 - 21 working days to Eas Malaysia by Pos Malaysia (Varied on receiver area / item to post)

NOTE: We will try our best to ship out the orders on the same day as payment cleared before 3pm on weekdays but sometimes there are unexpected circumstances, that is the reason we advertise ship out within advertised days (The shipping within ? - ? Working days). No shipment will be arrange on weekends and public holidays. Please refer the shipping status with courier service after tracking number updated. We can't promise the actual date the parcel reach your door step there are varies situations like receiver area, systems, causes of nature, server status, etc. but if everything goes well, maybe buyer will receive the parcel on the next day.

Please take note : Time Lead 5 to 9 days if item out of stock. Do not purchase if you do not agree.

Questions & Comments

Customer can use Credit Card to make payment via NETPAY, MAYBANK2U and CIMB Clicks

Delivery Service

Ace Pro Distribution has appointed Pos Laju as logistic partner to provide better experience to customer.

It is impossible for us to check all the tracking delivery that is the reason tracking number is provided. It just as simple as key in the tracking number. Contact Pos Laju if you there is some issue with the delivery. Happy buying.

You can check tracking number from link below:

http://poslaju.com.my/track-trace/

or contact POS Malaysia/Pos Laju @ 1300300300

We will always available if you need assistance.

H/P : 018-6666296 (GiN)

H/P: 012-5129282 (HARRY)

For more information, please read terms and condition: http://www.lelong.com.my/merchant/Default.asp?UserID=acepro&show=Terms

All the order made before 3 p.m. would be processed by the same day, Shipping to be made within 1 to 3 working days. Delay perhaps 5-14 working days if out of stock. We only ship complete order.

POS Laju National Courier will be our priority courier choice for mobile accessories and gadgets.

However, for HEAVY or OVER DIMENSIONS items such as Mi TV, NineBot Mini, Mi Weight Scale, Mi Air Purifier 2, Mi Air Purifiers Filters, Table Lamp, Laptops bags or any items that exceed 3KG in weight or dimension calculation, we will proceed with Pos Malaysia. (1-2 weeks delivery for Peninsula Malaysia, 3-4 weeks or more delivery for East Malaysia).

If you have preferred Courier service company, please contact us before place order you so that we can check the additional costs and handling fees.

AcePro reserves the right to change Courier company / Postage method without informing the buyer.

We will NOT RESPONSIBLE for any item losses or spoilt during delivery by post service.Good sold are not refundable or returnable or exchangeable. We will review for special cases.

We reserve the right to update or modify this T&C ( the "Terms and Conditions"), any policies, product details and prices at any time without prior notice. For this reason, we encourage you to review the T&C, any policies, product details and prices whenever you make an order. If you do not agree to these terms, please do not place any orders.

Warranty Policy
1. General- 7 days upon buyer receive the goods for used phone and 12 months for new phone unless stated on the product page.
- For Xiaomi products, the warranty will be 30 days unless is stated in the advertisement description.
- To save costs and troubles, all product will be unbox and checked to ensure the product is not DOA (Defective on Arrival) before sent out. If buyer wants item in original sealed condition, please put remark "sealed pack" when checkout. No warranty will be provided for sealed items.

2. Warranty Service- All the goods will be checked for fully functional and packed nicely before sent out. It is advice to have a video of unpacking the parcel. Any missing items or products is not in good condition upon receive will not be entertained.- Warranty on manufacture defects only. The warranty does not cover tear and wear, loss or damage to the covered product while in the course of transit, delivery, or redelivery, loss or damage caused by accidental or intentional physical damage, any modification or alteration of hardware/software, spilled liquids, insect infestation, misuse, abuse or service costs or damage caused by unauthorized repair personnel, alteration or removal of the warranty seal/sticker.
- Please capture the photos/video and send to us of the goods which is not functioning so that we can troubleshoot the defects.
- Customer will need to bear the postage fees sent back to us.
- We would bear the postage replacement.However if the product is not faulty or warranty voided, customer will bear the postage fee to sent it back.

Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller

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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.