The DeFacto Social Media Monitoring by the Austria Press Agency (APA) is a mature monitoring solution from Austria. According to the vendor the tool is typically used by political organisations and large firms of all industries. Evaluation was done by the vendor. Evaluation Results SOMEMO V-2014 for DeFacto (PDF)

Replise offers a full-service solution from Hungaria. Focus lies on features for quantitative analysis. As “there is no artificial intelligence more accurate than the insight of an expert analyst”, reports are analysed manually. Evaluation was done by the vendor. Evaluation Results SOMEMO V-2014 for Replise (PDF)

(German version) SOMEMO is an initiative aiming to disentangle the variety of tools on the market. It presents an evaluation framework and invites vendors to apply it on their tools. 22 of them responeded during the third survey period. Application of the SOMEMO evaluation framework ensures that those criteria which were defined as relevant [...]

LexisNexis Analytics delivers a monitoring solution, which delivers all required features for professional usage according to the SOMEMO Evaluation Framework but one: There is no influence analysis. Evaluation was done by the vendor. Evaluation Results I-2013 for LexisNexis (PDF) Evaluation Results XII-2012 for LexisNexis (PDF)

If you are still thinking about whether or not investing in social media monitoring, these examples might inspire you … a little bit. Telecom Italia and their “Reputation Monitor Room” active since June 2011 (Picture Credit: Telecom Italia) Cisco and their “Social Media Listening Center” presented in October 2012 (Picture Credit: Cisco/Davythe Dicochea) Nestlé and [...]

The WebMedian-Inside is a mature monitoring solution from Austria. All requriements according to the SOMEMO evaluation framework are fullfilled. The dashboard could be more flexible and and API would enhance data-interfaces. Compared to the last evaluation in June 2012 the price for the basic package increased to 1.800 Euro per year. Evaluation was done by [...]

SOMEMO proudly presents: Compare up to 5 tools of your choice and see results at a glance! Please note: This service compares all vendors, which applied the new SOMEMO evaluation framework, which are 34 at the moment an still counting. Information to vendors, which applied an older version and did not update their information, can [...]

Bitext API, a vendor from Spain, offers a mature monitoring solution. Therefore, their linguistic focus lies on European languages. Filter options for doublets or spam and the dashboard itself could be more flexible. Evaluation was done by the vendor. Evaluation Results SOMEMO VIII-2012 for Bitext API (PDF)

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SOMEMO is an initiative by Helene Fritzsche aiming to disentangle information on social media monitoring. Therefore, an evaluation framework for social media monitoring tools was developed and applied. New vendors and current information about the market are added constantly.

For vendors: How to attend

If you want to use the opportunity to highlight the value of your tool compared to others, please use the framework! It takes 5 Minutes and is for free!

For customers: How to benefit

If you are looking for the best tool for your company, you can use the framework for two reasons: First, to determine requirements for your specific company. Second, to compare your requirements to what vendors offer.Free Download PDF-Version
Please contact the author for further steps! helene.fritzsche@gmail.com