HelpDEZk is a powerful system for managing requests and incidents, and facilitates efficient workflow management of all processes involved in service execution. In addition to the ability to log all processes and maintain a request’s history, it can pass requests through many approval levels. Simple and intuitive screens make day-to-day use easy for your team.

Support Incident Tracker (or SiT!) is a Web-based
application for tracking technical support calls
or emails. It can manage contacts, sites,
technical support contracts, and support incidents
in one place. You can send and receive email
directly from SiT!, attaching files and recording
every communication in the incident log. SiT! is
aware of Service Level Agreements, and incidents
are flagged if they stray outside of them.

The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.