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News : Dial Cyber Police Helpline to Learn How to Lodge an FIR

#contactcenterworldMumbai, India, Dec 22, 2015 -- Victims of cyber offence or those facing online problems can now dial a dedicated cyber police helpline to learn how to lodge an FIR in such cases or to simply get their doubts cleared.

The service was launched three days ago by the Bandra-Kurla Complex cyber police station. It has already received more than 50 inquiries over different cyber-related topics. Senior officers monitor caller details as well as status of queries attended to, on a daily basis.

The calls, on a 24/7 dedicated number, are attended to by dedicated officials with technical expertise who keep records of callers and queries received. Initially, the helpline number was operated from the commissioner's office at Crawford Market.

"Now, a dedicated person operates it at the cyber police station and acts like a call centre to provide guidance and services to the cyber victims. The official is provided with a laptop and a headphone whose duty is to attend to all queries and provide as much technical support as possible. Initially, the helpline number was used to attend to web distortion matters. Now, it is purely used for attending to all cyber-related matters," additional commissioner of police (crime) K M M Prasanna told TOI.The DCP (cyber) M Rajkumar along with a senior inspector monitor the log data.

"The official's duty is to create the log of the caller—his or her name, number, queries asked and status of queries after it is entered into the system," said Prasanna.

An officer at the BKC police station said the helpline will create awareness among cyber users with technical support and guidance in the coming days. Rajkumar said this initiative will work as a single-window system, where cyber victims will know whom they can get in touch with and will be given proper guidance.

"In many cases, victims are ignored by local police station. The helpline thus comes as a boon... Meanwhile, we will ask local police to send a letter and provide technical expertise to probe cases," said Rajkumar.