This error is generated any time a tag is not found in our system. This may be caused by keying the tag number in incorrectly (using a capital 'o' instead of a zero, or a '8' for a 'B') or if the tag you are trying to renew is for a prior month and has been purged from the system.

The "Tax Handling Fee" is the IMS Enterprises cost for online or over the phone payments. This fee covers the cost of developing and maintaining the website, our customer service team, credit card fees, and the payment interface with the county system. The "Tax Handling Fee" for a single tag renewal is $3.50 or 3% of your total, whichever is greater. The "Tax Handling Fee" for multiple tag renewals is $5.00 or 3% of your total, whichever is greater. The "Tax Handling Fee" for Business License renewals is $5.00 or 3% of your total, whichever is greater.

You may renew your tag up until midnight on the last day of your renewal month. If for any reason your driver's license, insurance or any other required information does not verify, and you have to upload documentation, it may take up to the next business day for the county to verify. PLEASE NOTE: If you attempt to renew on the last day, after the close of COUNTY business hours, then your renewal will be subject to late fees and penalty.

Most counties allow a change of address online, as long as you remain in the same county. When you submit a change of address, you will be temporarily "locked out" of the web site until the county updates your address. This usually takes 1 to 2 hours or the next business day if it is after 5 or the weekend.