If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.

Great Customer Service

Well,

I got my two Incubator 0*s last night. I was #1105 from the Thanksgiving Sale. I asked if I was going to get them by my camping trip & I'm just amazed that they did exactly what they said they'd do. What outstanding C.S. from a cottage industry shop.

I was order #1239 and received my shipping notice email yesterday. I was beginning to get worried as I have a group hang to attend the first weekend of January.

Cheers

Brian

I'm sure that you'll have it by then.

I went out and did a test hang in my (unheated) shed. Warm all the way along, except where I didn't have the UQ tight to my back. I think I had too much sag in my hammock, resulting in my butt pushing down the middle. I could feel a gap of a couple of inches under my shoulders.

Glad I'm able to do a test hang at home at 30* instead of trying to keep a couple of 14 YOA girls warm in the snow at 20*! I love the draft collars. I snugged up the ends with the shock cords and it kept the air from moving through. Kind of like wrist seals on a wetsuit. Keeps the warmth from flowing out so fast.

No, it's because the hammock has more of a bannana shape and the UQ has more of a flat shape. The middle of the hammock drops more and touches the UQ tight. Where my shoulders are - there's about a 3" gap. At the head and foot, the draft collars are touching the hammock.

I've read about the triangle thingies and they would probably help. I'm just wondering if there's another way. I was thinking maybe a shock cord through a couple of the loops sewn in along the edges?

Yea, I need to tweek it a bit. I'll try to tighten the suspension first.

I also saw a thread about a quazy Triangle by putting a biner on the ridgeline and using a line from the gathered end of the line to the biner (about a foot in from the gathered end) and then running a line from one of the loops on the UQ up through the biner and then back down to the opposing loop. Looked like a great idea.

Earlier in the fall, my Burrow suffered a blowout in the footbox...imagine the sick feeling upon seeing a footbox full of fluffy, white escapees. Sick, I rolled the quilt up to contain the damage, and when I got home, I emailed Adam to inquire about repairs. At that time, the quilt was going on two years old, and was well used...I was not looking for warranty service, but needed to find someone who could make the needed repairs, and fully expected to pay for said repairs.

I had no more than hit send, than my phone rang. It was Adam, who insisted that I send the quilt back for a no charge repair. All of my arguing fell on deaf ears...long story short, my quilt was replaced. I still feel guilty about this, and swear that I'll find a way to make this right.