Frequently Asked Questions

What is a funeral?

A funeral is a ceremony for a deceased person prior to burial or cremation. A funeral gives the opportunity for family and friends of the deceased to gather and mourn the passing of their loved one, to share cherished memories and celebrate their life. A funeral is a vital first step to help the bereaved heal after the loss of someone special.

What type of service should I have?

If no pre-arrangements have been made, the type of service is entirely up to you. Services are usually held at a funeral home or a place of worship. There is a wealth of different services, ranging from a traditional religious or military service to something a little more non-traditional. Our funeral directors are more than happy to work with you to figure out what would be the most appropriate.

Can I personalize a funeral?

Of course you can, in fact more and more people are opting for a more non-traditional personalized service. There is no right or wrong way to celebrate somebody’s life. There are many unique ways to celebrate life, let the funeral director know exactly what your desires are and they will honor your wishes.

Do we need to have an obituary notice and what is included in one?

It is highly recommended to have an obituary notice that’s either placed in a local newspaper, or placed online. An obituary lets the public know that a death has occurred, and gives them information about the service. Obituaries generally include the deceased’s full name, age, city and date of birth and the city they were living in when they died. It also includes the name of the deceased’s spouse, along with the names of anyone else significant in their lives, such as parents, children or grandchildren. Space may be limited in a newspaper obituary, but you may include a little blurb on the life and legacy of the deceased. An online obituary or memorial website offers you the chance to add a lot more about the deceased.

Who are funeral directors and what do they do?

Funeral directors are in charge of all the logistics following a death. They complete all the necessary paperwork, make arrangements for the transportation of the body, and put into action the choices made by the family in regards to the funeral service and the final resting place of the body. Beyond the logistics, funeral directors are there to provide moral support and guidance for someone coping with death.

What happens if the death occurs in the middle of the night or on the weekend?

We are here to help, funeral directors are available 24 hours a day, 7 days a week, and 365 days a year.

What if a death occurs away from my home town?

We are here to help, we can arrange to have the remains transported home from anywhere in the world. We will assume responsibility and make the proper arrangements to have the remains return to the community.

What is embalming and what purpose does it serve?

Embalming sanitizes and preserves the body; it also slows down the decomposition process and enhances the appearance of the body damaged by traumatic death or illness. Embalming gives time to the family of the deceased to arrange a service, and allows the family the option of having an open-casket viewing.

Do I need to have an embalming?

No. In fact some religions forbid embalming. However, some countries require embalming by law in order for remains to leave or enter the country. If it is not against your religious custom, embalming is recommended, especially if there is an extended gap between death and burial or cremation.

How much does a funeral cost?

The cost of the funeral varies depending on the wishes you have. The average cost of a funeral is between $5,000-$7,000, however, the most basic of services can cost as little as $1000. The cost includes all professional services including transportation, embalming and other preparations, the use of a facility for the ceremony, and the purchase of a casket or urn.

Why are funerals so expensive?

Funerals are labor intensive and require a lot of work from a lot of people. The cost of a funeral goes beyond merchandise such as caskets, it includes the services of a funeral director in making the necessary arrangements, filling out forms, and dealing with all the other people involved in the death (doctors, lawyers, insurance companies). Funeral directors work an average of 40 hours per funeral. The cost of operating a funeral home is factored into the cost as well. Funeral homes are a 24 hour operation, with extensive facilities that need to be maintained and secured.

What do I do if I am not satisfied with the way a funeral was handled?

Funeral Services in the United States is regulated by the Federal Trade Commission, they can be reached by telephone at 1-877-FTC-HELP (382-4357) or you can fill out a form online at www.ftc.gov. In Canada, funeral services are regulated provincially and this information can be found on the Canadian Consumer Information website at www.consumerinformation.ca

Dealing with Grief

The Mourner's Six "Reconciliation Needs"

by Alan D. Wolfelt, Ph.D.

The death of someone loved changes our lives forever. And the movement from the "before" to the "after" is almost always a long, painful journey. From my own experiences with loss as well as those of the thousands of grieving people I have worked with over the years, I have learned that if we are to heal we cannot skirt the outside edges of our grief. Instead, we must journey all through it, sometimes meandering the side roads, sometimes plowing directly into its raw center.

I have also learned that the journey requires mourning. There is an important difference, you see. Grief is what you think and feel on the inside after someone you love dies. Mourning is the outward expression of those thoughts and feelings. To mourn is to be an active participant in our grief journeys. We all grieve when someone we love dies, but if we are to heal, we must also mourn.

There are six "yield signs" you are likely to encounter on your journey through grief - what I call the "reconciliation needs of mourning." For while your grief journey will be an intensely personal, unique experience, all mourners must yield to this set of basic human needs if they are to heal.

Need 1. Acknowledging the reality of the death.

This first need of mourning involves gently confronting the reality that someone you care about will never physically come back into your life again.

Whether the death was sudden or anticipated, acknowledging the full reality of the loss may occur over weeks and months. To survive, you may try to push away the reality of the death at times. You may discover yourself replaying events surrounding the death and confronting memories, both good and bad. This replay is a vital part of this need of mourning. It's as if each time you talk it out, the event is a little more real.

Remember - this first need of mourning, like the other five that follow, may intermittently require your attention for months. Be patient and compassionate with yourself as you work on each of them.

Need 2. Embracing the pain of the loss.

This need of mourning requires us to embrace the pain of our loss - something we naturally don't want to do. It is easier to avoid, repress or deny the pain of grief than it is to confront it, yet it is in confronting our pain that we learn to reconcile ourselves to it.

You will probably discover that you need to "dose" yourself in embracing your pain. In other words, you cannot (nor should you try to) overload yourself with the hurt all at one time. Sometimes you may need to distract yourself from the pain of death, while at other times you will need to create a safe place to move toward it.

Unfortunately, our culture tends to encourage the denial of pain. If you openly express your feelings of grief, misinformed friends may advise you to "carry on" or "keep your chin up." If, on the other hand, you remain "strong" and "in control," you may be congratulated for "doing well" with your grief. Actually, doing well with your grief means becoming well acquainted with your pain.

Need 3. Remembering the person who died.

Do you have any kind of relationship with someone when they die? Of course. You have a relationship of memory. Precious memories, dreams reflecting the significance of the relationship and objects that link you to the person who died (such as photos, souvenirs etc.) are examples of some of the things that give testimony to a different form of a continued relationship. This need of mourning involves allowing and encouraging yourself to pursue this relationship.

But some people may try to take your memories away. Trying to be helpful, they encourage you to take down all the photos of the person who died. They tell you to keep busy or even to move out of your house. But in my experience, remembering the past makes hoping for the future possible. Your future will become open to new experiences only to the extent that you embrace the past.

Need 4. Developing a new self-identity.

Part of your self-identity comes from the relationships you have with other people. When someone with whom you have a relationship dies, your self-identity, or the way you see yourself, naturally changes.

You may have gone from being a "wife" or "husband" to a "widow" or "widower." You may have gone from being a "parent" to a "bereaved parent." The way you define yourself and the way society defines you is changed.

A death often requires you to take on new roles that had been filled by the person who died. After all, someone still has to take out the garbage, someone still has to buy the groceries. You confront your changed identity every time you do something that used to be done by the person who died. This can be very hard work and can leave you feeling very drained.

You may occasionally feel child-like as you struggle with your changing identity. You may feel a temporarily heightened dependence on others as well as feelings of helplessness, frustration, inadequacy and fear.

Many people discover that as they work on this need, they ultimately discover some positive aspects of their changed self-identity. You may develop a renewed confidence in yourself, for example. You may develop a more caring, kind and sensitive part of yourself. You may develop an assertive part of your identity that empowers you to go on living even though you continue to feel a sense of loss.

Need 5. Searching for meaning.

When someone you love dies, you naturally question the meaning and purpose of life. You probably will question your philosophy of life and explore religious and spiritual values as you work on this need. You may discover yourself searching for meaning in your continued living as you ask "How?" and "Why" questions.

"How could God let this happen?" "Why did this happen now, in this way?" The death reminds you of your lack of control. It can leave you feeling powerless.

The person who died was a part of you. This death means you mourn a loss not only outside of yourself, but inside of yourself as well. At times, overwhelming sadness and loneliness may be your constant companions. You may feel that when this person died, part of you died with him or her. And now you are faced with finding some meaning in going on with your life even though you may often feel so empty.

This death also calls for you to confront your own spirituality. You may doubt your faith and have spiritual conflicts and questions racing through your head and heart. This is normal and part of your journey toward renewed living.

Need 6. Receiving ongoing support from others.

The quality and quantity of understanding support you get during your grief journey will have a major influence on your capacity to heal. You cannot - nor should you try to - do this alone. Drawing on the experiences and encouragement of friends, fellow mourners or professional counselors is not a weakness but a healthy human need. And because mourning is a process that takes place over time, this support must be available months and even years after the death of someone in your life.

Unfortunately, because our society places so much value on the ability to "carry on," "keep your chin up" and "keep busy," many mourners are abandoned shortly after the event of the death. "It's over and done with" and "It's time to get on with your life" are the types of messages directed at mourners that still dominate. Obviously, these messages encourage you to deny or repress your grief rather than express it.

To be truly helpful, the people in your support system must appreciate the impact this death has had on you. They must understand that in order to heal, you must be allowed - even encouraged - to mourn long after the death. And they must encourage you to see mourning not as an enemy to be vanquished but as a necessity to be experienced as a result of having loved.

Reconciling your grief

You may have heard - indeed you may believe - that your grief journey's end will come when you resolve, or recover from, your grief. But your journey will never end. People do not "get over" grief.

Reconciliation is a term I find more appropriate for what occurs as the mourner works to integrate the new reality of moving forward in life without the physical presence of the person who died. With reconciliation comes a renewed sense of energy and confidence, an ability to fully acknowledge the reality of the death and a capacity to become reinvolved in the activities of living.

In reconciliation, the sharp, ever-present pain of grief gives rise to a renewed sense of meaning and purpose. Your feeling of loss will not completely disappear, yet they will soften, and the intense pangs of grief will become less frequent. Hope for a continued life will emerge as you are able to make commitments to the future, realizing that the person who died will never be forgotten, yet knowing that your life can and will move forward.