Leapfrog Product Support Center

How can we help you today?

Or call our technical support: +31 (0) 172 503 622

Available Monday through Friday from 8AM to 4:30PM CET Please create a ticket before calling and keep the ticket number at hand. At the moment we are only offering support in English, so we kindly ask you to address your issue in English.

Note: This is for the current Windows version of Materialise; the Mac version will look differently.

If you ever need to export print profiles in Materialise –
whether it be to create your own organized database for your own clients and
their projects, or to ask Leapfrog 3D Printers’ Technical Support for advice –
here is how you do it:

STEP 01: Open Creatr powered by Materialise software.

STEP 02: Load any .STL under the Parts menu option.

STEP 03: Click the Print 3D button to open the “Submit a
Job” window.

STEP 04: Click “Preferences” button in the top right corner
of the “Submit a Job” window, to open the “Configure Printer” window.

STEP 05: Click “Edit Profiles” in the bottom left corner of
the “Configure Printer” window to open the “Edit Profiles” window.

STEP 06: Click the “Export” button at the top menu of the
“Edit Profiles” window to open the “Configure Export” window.

STEP 07: Click the Wrench icon to the right of Default to
open the “Export Configuration – Profile Selection” window.

STEP 08: In this window, click on each of the categories in
the left column to show the possible profiles listed in each category. When
saving profiles for client databases or for tech support, you don’t want to
include all the profiles. Therefore, deselect all of the profiles under the
category except the ones that you want to print. Technical Support will want
the specific Machine Settings profile you use, the specific Slicing profile
that you use, the specific Material profile you use, Build Strategy profile,
and Support Strategy profile.

In the example image above, for the Materials category, only the materials profile "Frog Project 2110 - Special PLA Filament" was used in the project, so it is the only one selected to be exported.

STEP 09: When you have only the profiles that you want to
export selected, click the OK button in the bottom left corner of that window.

STEP 10: Then, in the Configure Export window, click the
“Export…” button at the bottom of "Configure Export" window.

STEP 11: Finally, chose a
location to save the file and click “Save.” This saves the selected print
setting profiles in a .BPPROF file type (Build Processor Profiles File). Unlike the Simplify3D .FFF print profile files, you can have several print profiles in one .BPPROF file.

Should you be asked by Leapfrog Technical Support, please
create and send them this file. Please save the .BPPROF as your ticket number
(i.e. “133333.BPPROF”; if you send more than one throughout the ticket process
add alphabet indicators “133333b.BPPROF”).

Also when sending to Technical Support: You may also want to send them
the Creatr (Materialise) project that has your .STL file or files arrange on
the build platform. You can save the project in the main user interface by
clicking the “Save” icon that looks like a computer disk: