Be sure to visit the new American Girl Store in the Mall of America! The hotel provides complimentary transportation to MOA and MSP airport. Please call the hotel front desk for times!Corporate offices close to the hotel include:* Health Partners* Ceridian* Cisco Systems* Signature Flight* Mayo ClinicBloomington, MN Attractions near the Embassy Suites Minneapolis - Airport hotel:* Historic Ft. Snelling* Minnesota Zoo* Minnesota State Capital* Xcel Energy Center* Target Center - Home of the Minneapolis Timberwolves* Hubert H. Humphrey Metrodome - Home of the Minnesota Vikings and the Minnesota Twins* Downtown St. Paul* Dine in Woolley's Steakhouse, winner of the Beef Backer's Award and enjoy a wide variety of cuisine in a lush atrium setting. Read more about Executive Chef Peter Christenson* Conveniently located close to the Lt. Rail Train stationGuests of the Embassy Suites Minneapolis - Airport hotel in Bloomington, MN stay in a spacious two-room suite overlooking our sky lit atrium and receive a complimentary cooked-to-order breakfast and a complimentary evening Manager's Reception. Visit the Corner Bar serving coffee, sandwiches, salads and pizza.Ideal for business or pleasure, Our Bloomington MN hotel offers our guests an abundant array of vacation and corporate packages specials from which to choose from:* Stay Connected - If your traveling on business this package include high-speed Internet access* Aquarium Package - Explore Underwater Adventures...our package includes 2 tickets to the aquarium* Shopping Package - Visit MOA our package includes one $20 Mall of America gift card per paid night and a coupon/savings book in addition to other extras Embassy has to offer* Stay n Fly Package - Park your car and get complimentary transportation to MSP airport! Look for the white shuttle!Groups, Meetings, Weddings and Social Events in Bloomington MNIf you are planning an event, business meeting, wedding or any other type of function, let our professional and dedicated Sales and Catering Department handle all your needs. We will ensure your guests and co-workers will want to return to our hotel season after season. The links below give you choices and ideas before you even call us to book your events but of course feel free to call us at 952-854-1000 and ask for the Sales and Catering Department.* Book online from your home or office 24 hours a day. Click here for online tools* Planning a Family Reunion? Click here for helpful hints to help you organize* Plan your Wedding with our help. Contact our wedding professionals...Renee Lawler and Erika LaDousa at 952-967-8709 bloomington.weddings@hilton.com* Visit our online e-brochure. A printable resource with all the information your guests need* Booking a meeting on a budget? Check out our Group Value Dates!

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

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Embassy Suites by Hilton Minneapolis - AirportDaughter's Wedding

Bob R
from Mount Pleasant, South Carolina

Submitted on 19-05-2016

Brittney, Karen, Gonzo and the entire staff did an outstanding job ensuring the entire wedding event was a huge success. Everyone at the hotel was very attentive and pleasant. Every question or concern was address in a prompt manner. Most importantly the BRIDE was very happy!!

Embassy Suites by Hilton Minneapolis - AirportWeekend away

Scott J
from Redwood Falls, Minnesota

Submitted on 19-05-2016

Always enjoy this place. Being so close to mall and light rail makes it easy to go anywhere. Always enjoy the complimentary nightly drinks and breakfast! Great place to stay at a great price. Always recommend this place

Great rate, great staff, the hotel needs a refresh on the looks and amenities. The brass was terrible radishes, the carpets looked like early 80s. The Windows let in a lot of noise from the outside..............

Embassy Suites by Hilton Minneapolis - AirportLove this Hotel

Carla H
from Ames, United States

Submitted on 21-05-2016

This is how we camp is to go to the Embassy Suite Hotels because we love the Happy Hour experience and the Unbelievable Breakfast. All the Embassy personal are Very Helpful and give immediate attention to all our requests.

Embassy Suites by Hilton Minneapolis - AirportAmmenities

Jackie M
from Esko, United States

Submitted on 25-05-2016

The reception and breakfast were very nice. Kids are also allowed in these areas with choices for them also. The pool area is much too small and crowded. There is a nice roomy hot tub, small sauna and small steam room. Very crowded and no where to sit besides right on top of the pool. If you have more than 8 in the pool you almost need to take turns as it is too dangerous and crowded.

Embassy Suites by Hilton Minneapolis - AirportClean, close to airport, well appointed rooms

Renee B
from minneapolis, United States

Submitted on 01-06-2016

Nice hotel; typical Embassy Suites. Rooms are comfortable. Short ride to MSP airport with van. A bit noisy on weekend, with sounds from room above easily heard in mine. The hotel was hosting a large gathering of some sort, so public areas were busy.

Embassy Suites by Hilton Minneapolis - AirportRIP Prince!

ramonw103
from Oak Park, Illinois

Submitted on 02-06-2016

Excellent stay. "Happy hour" should be "happy day!" Check in and check out was a breeze. Close to the airport and Mall of America. Jacuzzis has seen better days but overall its a nice hotel. Did I mention the free shuttle to the mall?

Embassy Suites by Hilton Minneapolis - AirportFinal night of trip

retired1983
from Shelton, Washington

Submitted on 02-06-2016

I select Embassy Suites whenever possible because I have consistently had a positive experience there. This visit was no exception. The staff at this facility make it an outstanding place to relax. The front desk made us feel welcome. The bartender/wait-person (Rob) made a evening dining experience great. He seemed to be attentive to all the customers and tried to spend time to ensure that we were happy with our choices. The wait-staff and cook at the breakfast service were genuinely helpful an...
I select Embassy Suites whenever possible because I have consistently had a positive experience there. This visit was no exception. The staff at this facility make it an outstanding place to relax. The front desk made us feel welcome. The bartender/wait-person (Rob) made a evening dining experience great. He seemed to be attentive to all the customers and tried to spend time to ensure that we were happy with our choices. The wait-staff and cook at the breakfast service were genuinely helpful and friendly. We will be back for another trip in July and have already made reservations at this site.
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Embassy Suites by Hilton Minneapolis - AirportWarm Place

John P
from Rockford, United States

Submitted on 05-06-2016

Very warm experience with a great view of natural gardens in the middle of the Hotel. The kids loved it! Breakfast was great, and the "Free" complimentary evening hours were awesome to help take the edge off your day!

This was a great hotel where the staff really went the extra mile to make sure my stay was perfect. The location is excellent, a 7 minute free shuttle ride from the airport and if you have time to shop the Mall of America is also a 5 minute free shuttle ride away.
Rooms are suites, so large and comfortable and very clean. Decor is a bit dated but everything is very nice and well maintained. Bed is super comfortable. Washroom is also a good size.
What really sets this hotel apart is the excel...
This was a great hotel where the staff really went the extra mile to make sure my stay was perfect. The location is excellent, a 7 minute free shuttle ride from the airport and if you have time to shop the Mall of America is also a 5 minute free shuttle ride away.
Rooms are suites, so large and comfortable and very clean. Decor is a bit dated but everything is very nice and well maintained. Bed is super comfortable. Washroom is also a good size.
What really sets this hotel apart is the excellent customer service. On Day 1, I even received a text message asking me how my stay is and if there is anything the team can do to make it better. Very kind and unexpected.
The large complimentary breakfast buffet with many hot choices, healthy choices and great coffee as well as the free Happy Hour each day for hotel guests further set this experience apart.
I highly recommend this property and would stay here again.
Thank you.
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Embassy Suites by Hilton Minneapolis - AirportOk but outdated

jessem784
from Metamora, Illinois

Submitted on 14-06-2016

Elevator broke, extremely hard to get around, outdated, small beds, very dirty under beds but the staff was great. The hotel is in a great location and offers great extras but it needs updating. Preferably new beds.

Embassy Suites by Hilton Minneapolis - AirportNot much that stands out in a positive light, but passable

MsafiriTexas
from Texas

Submitted on 15-06-2016

Nice location by Metro stop to Mall of America/Airport/Downtown, but most everything else about the hotel is lukewarm to poor. Room (on the "premium" floor - back to that shortly) was dated and poorly cleaned with everything out of obvious sight noticeably dirty. Soundproofing was non-existent as noise from departing flights and the train made it hard to sleep. Beds very small in the 2-bed rooms. Check in staff was not welcoming, may have been having a bad day. Wifi was sub par, even though I ha...
Nice location by Metro stop to Mall of America/Airport/Downtown, but most everything else about the hotel is lukewarm to poor. Room (on the "premium" floor - back to that shortly) was dated and poorly cleaned with everything out of obvious sight noticeably dirty. Soundproofing was non-existent as noise from departing flights and the train made it hard to sleep. Beds very small in the 2-bed rooms. Check in staff was not welcoming, may have been having a bad day. Wifi was sub par, even though I had the premium upgrade. Restaurant had good food, but their pricing is rather aggressive and seemed out of touch with reality. Breakfast was good, the true bright spot.
About the premium floor: The 10th floor is designated as 'premium' and requires a key to access. However, this seems to be purely designed to extract revenue from the predicable human need for vanity without giving anything of real value in return. And the keyed access plays right into the 'premium feel', because absolutely nothing on the floor is exclusive - no secret club room, no secret snack machine, nothing! I guess the desire to feel better than the hoi polloi sometimes trumps common sense.
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We arrived before check in and were allowed a parking pass while we took the tram to the Twins game and checked in on return. The kids enjoyed the pool and the adults enjoyed the reception and hot tub, sauna and steam room. We had room service 2 nights and the entire family was satisfied. The breakfast inlets were wonderful.

Embassy Suites by Hilton Minneapolis - AirportEnjoying a getaway

Holly T
from

Submitted on 16-06-2016

Great staff, spacious rooms, quiet atmosphere. Enjoyable place for couples to get away that still allows for others to have family time and after hours pool/spa availability for adults. Can't wait to try the fresh cooked your way breakfast.

Embassy Suites by Hilton Minneapolis - AirportIf it wasn't for some of the staff...

QuinnCanada
from

Submitted on 21-06-2016

As I have stated in the past, been going here for years as it is a good place for our groups from across the US and Canada to meet. If it wasn't for the location and some of the staff we would be looking elsewhere.
Breakfast staff are great. Some days options are better than others but there is always something to make the pickiest of eaters happy.
The evening bar staff are also a treat. They remember us every year down to the usual drinks we have and go above and beyond to make us feel welcome....
As I have stated in the past, been going here for years as it is a good place for our groups from across the US and Canada to meet. If it wasn't for the location and some of the staff we would be looking elsewhere.
Breakfast staff are great. Some days options are better than others but there is always something to make the pickiest of eaters happy.
The evening bar staff are also a treat. They remember us every year down to the usual drinks we have and go above and beyond to make us feel welcome.
Some of the front desk staff are helpful, others don't do more than barely look up and acknowledge your presence.
The main floor and lobby areas are well kept and clean, the rooms on the other hand...
Our latest room had wallpaper lifting from the exterior walls, the deck out the bedroom was coated in bird feces and cigarette butts (in a non smoking room/hotel), the carpet and room in general felt damp, could hear constant dripping from the A/C but never did see water, called the front desk twice for TP which never arrived, had to go to the front desk four times one evening to get a pass key that worked, the couch is more of a hazard to sit on than a comfort, our last day we didn't even receive the daily room maintenance of towels or replenishing of toiletries (like the toilet paper we asked for twice)...but...the price keeps going up.
Upon checkout we all voiced the same opinion, some of the people we meet have been staying there close to twenty years. On the last evening at the Managers Special we all agreed unless it changed it was time to look elsewhere.
It would be a shame to miss out on the few that make it such a great place to visit.
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Embassy Suites by Hilton Minneapolis - AirportDisappointing

C7633JZmelissac
from Muncie, Indiana

Submitted on 30-06-2016

During our four night stay we did not have housekeeping services for the first two days, although we were gone from our room all day, and NEVER did we have the "Do not disturb" sign on the door. Before we headed out of the hotel for sightseeing on day two, I politely mentioned to the desk clerk that we hadn't had housekeeping the day before, and we were out of toilet paper, and needed some fresh towels. She made a note on paper, and said that she would have it taken care of. When we arrived back...
During our four night stay we did not have housekeeping services for the first two days, although we were gone from our room all day, and NEVER did we have the "Do not disturb" sign on the door. Before we headed out of the hotel for sightseeing on day two, I politely mentioned to the desk clerk that we hadn't had housekeeping the day before, and we were out of toilet paper, and needed some fresh towels. She made a note on paper, and said that she would have it taken care of. When we arrived back at the hotel much later that evening, that had not been taken care of, so I then had to make a call to the desk requesting toilet paper and towels. I had to do too much work for the things we should have been provided with during our stay, and considering what we were paying. It was disappointing and frustrating.
Along with all of that, our 15 year old son slept on the sofa bed, and not that we expect the highest quality of mattresses on those, but that mattress was terribly uncomfortable. It had hardly any cushioning at all.
There were also days when other guests had set trays with dirty dishes outside their doors, and those would be in the hallway nearly all day. A room about three doors away from us had two trays with food waste and dirty dishes on it, and that was in the hallway for a day and a half.
The hotel overall does not seem very clean or well kept up. Our room had a stale odor that was actually noticeable throughout the hotel.
We have stayed in other Embassy Suites over the years and have not experienced these types of issues. As mentioned earlier, this was a disappointing stay for us.
At checkout I did mention our concerns to the clerk, Kenna. She was extremely apologetic, and adjusted our bill in a way to help alleviate some of our displeasure. Of everyone we encountered, Kenna was the most positive, helpful, and genuine. She truly listened to my concerns and responded extremely professionally, and with concern for our issues we had while staying there.
M. Creviston
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Embassy Suites by Hilton Minneapolis - AirportEmbassy Suites was a Life Saver

Chris S
from Coppell, Texas

Submitted on 30-06-2016

I was in Minneapolis on business last week and wasn't sure exactly where I was going to stay. By the time, I started seeking hotels it was 10:30 pm. Every hotel I went to was booked up in and around Minneapolis. After 2 hours of looking, I called the Embassy Suites and they just had a cancellation....thank goodness! The room was clean, hotel was quiet, and the complimentary WIFI and breakfast was great!

Great location ( really in Bloomington )for proximity to the mega mall of America, and great room configuration for multiple family members staying together. There are very convenient and quick shuttles from the very nearby Minneapolis /St. Paul airport as well as a direct shuttle at 15 past the hour from early morning until 10 at night to and from the hotel and the Mall of America. The shuttle will also take you within a 5 mile proximity of the hotel for free. This is a typical Embassy suites b...
Great location ( really in Bloomington )for proximity to the mega mall of America, and great room configuration for multiple family members staying together. There are very convenient and quick shuttles from the very nearby Minneapolis /St. Paul airport as well as a direct shuttle at 15 past the hour from early morning until 10 at night to and from the hotel and the Mall of America. The shuttle will also take you within a 5 mile proximity of the hotel for free. This is a typical Embassy suites built in the embassy fashion around a central atrium with a glass ceiling. Plenty of plants and a water feature downstairs in the lobby. We had a room near the elevator and it was very quiet. Also convenient is the light rail system with the station half a block from the hotel. Although there is plenty of light rail activity, the heavy duty sliding glass doors in the main bedroom shut out 90% of the sound. Breakfast buffet is served for a solid three hours on weekdays. Ending at 9:30 AM. Plenty to choose from and a fantastic made to order omelette bar. The evening complementary cocktails, Embassy-style, are nice to have. All free. Being free, can't be a chooser and all,one choice of beer, Bud light, and very low end cocktails. Appetizers offered include popcorn, chips and salsa, pretzels, celery and carrot sticks with a thin ranch dressing. very comfortable beds.Room furnishings are a bit beat up, draperies worn in spots, but it serves the purpose. Pullout couch bed had a very thin mattress with coils and springs that could be easily felt. Would work just fine for a small adult or child/children. All In all, A great deal for the overall price. Also has a restaurant on site and room service.Terrific location if it's a shopping trip you're in town for, or are looking for a hotel that is adjacent to the airport.
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Embassy Suites by Hilton Minneapolis - AirportFamily vacation

465darcys
from Des Moines, Iowa

Submitted on 01-07-2016

The staff, cleanliness of the hotel and service was exceptional! We were impressed with everything! Loved the shuttle to the Mall of America and that the rail was so close! We highly recommend this hotel to all!

Embassy Suites by Hilton Minneapolis - AirportExcellent Value

Toby C
from New Haven, United States

Submitted on 01-07-2016

Convenent location, excellent value, good meeting venue, excellent breakfast buffet. The staff was very attentive and provided excellent service. Only issue I had was my room Wifi had consistent dropout of signal. Called IT help (which is a separate corporation than Hilton) - and they were prompt and helpful. Suggested that I change rooms, but I didn't do that because my stay was almost over.

Embassy Suites by Hilton Minneapolis - AirportCorner Suite Made This Trip Very Special

1UmbrellasOnTheBeach
from Illinois

Submitted on 04-07-2016

Our fourth hotel from a Tuesday through Sunday. I travelled from Illinois to Minnesota Fairmont, South Dakota, Bloomington, MN. And finally arrived here for "Back To The 50's Car Show. It's an annual get away to come here with friends. And we stay at Embassy Suites Airport many times.
Karen at the front desk is an asset to ES. Professional and very friendly, thank you for your welcome! We our Hilton Members and we received an upgrade to the lovely 9th floor corner suite. Ohmygoodness, such a tr...
Our fourth hotel from a Tuesday through Sunday. I travelled from Illinois to Minnesota Fairmont, South Dakota, Bloomington, MN. And finally arrived here for "Back To The 50's Car Show. It's an annual get away to come here with friends. And we stay at Embassy Suites Airport many times.
Karen at the front desk is an asset to ES. Professional and very friendly, thank you for your welcome! We our Hilton Members and we received an upgrade to the lovely 9th floor corner suite. Ohmygoodness, such a treat. I have walked in this suite before and thought one day I'd be in there. It came true!
The view it unbelievable!! Simply beautiful. What I did not expect was...when I woke up I left the dining room drapes open...The Sunrise greeted me in my room. WOW!! I sat there in awe. Each morning I took the most awesome photos. I always take photos everywhere I go of the sunrise.
This hotel fits the bill for us. They have cook to order omelets and scrambled eggs, sausage, potatoes, juice, yogurt, fruit and more. The cooks are wonderful. Tip them. The happy hour is at 7pm, I believe? The bartenders are fast and move the line quickly. Side dishes use to be veggies but they did not have any this time. Only Salsa and Chips.
The resort fits the bill, and it is clean. We come here for a hot rod annual car show "Back To The 50's" we left our "woodie" at home, as we travelled many miles and thought best to bring our other vehicle. Our friends drove their hot rod.
The Metro Train is directly outside this hotel. We took it into Minneapolis to eat dinner. Goodness, it has changed, drastically. Train was fine, no problem nor concern. It was town. Too much loitering around the stop, and around the main hub of town. Locals loitering smoking gunji, and people arguing. Homeless family with a toddler asking for money, and a car load of locals smoking with their windows open. Where are the officials? I do not know if the other parts of town were like this. We only walked around a few blocks and had enough.
In no way is this hotel close to that 40 minute ride via the metro into Minneapolis. Embassy Suites is safe and very nice. We ate dinner downtown, as many locals were eating at outdoor restaurants, and then came right back to our room.
Embassy Suites is centrally located to Mall of America. MOA has changed, they have added new add ons, business center, and a new hotel. Our friends stayed there.
A lot of new condos are now in the vicinity of Embassy Suites and they look very nice.
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This hotel has an excellent location for mall of America, concerts, downtown visiting, etc. Great breakfast and reception. My family enjoyed our stay there and most likely will be there again sometime.

Embassy Suites by Hilton Minneapolis - AirportA little outdated

tammyw392
from Sioux City, Iowa

Submitted on 06-07-2016

Was very surprised at how small the bathroom and bathroom door were. If you were a large person you would not fit through the door. Also the bathroom access is in the bedroom, this is the first Embassy I've experienced this at.
The hotel overall seems to be a little outdated compared to the outside.
Would I stay here again, meh?! I would most likely try another Hilton brand.

Embassy Suites by Hilton Minneapolis - AirportMSP Embassy

kauf55
from Yinchuan, Ningxia

Submitted on 07-07-2016

Great evening reception, fantastic breakfast. The service was prompt and courteous. I had very minor complaints: small pool area and outdated rooms. Neither of those things will prevent me from staying again.

Embassy Suites by Hilton Minneapolis - AirportExpectations not met

leam758
from

Submitted on 07-07-2016

Stayed for 2 nights, room looks old and small especially the bathroom with hair on the floor and toilet, shower head setting not working. 1 of the garbage can not emptied the next day when the room was cleaned. Too many plants in the breakfast/lobby area it's like hidden in the jungle. The first time you walked in the hotel/lobby you don't feel that welcome atmosphere. I always stay at Embassy suites hotel whenever I travel and this one is not my favorite, would I stay again here probably not un...
Stayed for 2 nights, room looks old and small especially the bathroom with hair on the floor and toilet, shower head setting not working. 1 of the garbage can not emptied the next day when the room was cleaned. Too many plants in the breakfast/lobby area it's like hidden in the jungle. The first time you walked in the hotel/lobby you don't feel that welcome atmosphere. I always stay at Embassy suites hotel whenever I travel and this one is not my favorite, would I stay again here probably not unless I have no choice.
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We chose the Embassy Suites because of its proximity to the airport for our early morning departure the next day and its closeness to the Mall of America. The hotel is a gorgeous property with the Embassy Suites feature large airy courtyard in the center of the hotel. We arrived in time for the complimentary happy hour, and enjoyed the free drinks and snacks. Although we left for the airport the next morning before breakfast was set up, the staff went out of their way to offer us a cup of cof...
We chose the Embassy Suites because of its proximity to the airport for our early morning departure the next day and its closeness to the Mall of America. The hotel is a gorgeous property with the Embassy Suites feature large airy courtyard in the center of the hotel. We arrived in time for the complimentary happy hour, and enjoyed the free drinks and snacks. Although we left for the airport the next morning before breakfast was set up, the staff went out of their way to offer us a cup of coffee and muffin to take with us to the airport. A very nice touch. The room was spacious and easy to keep at a desired temperature. If we're back in the MSP area, we'd certainly stay at this hotel again. Easy to find, convenient to the airport, its simply too good to pass up.
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Very polite and helpful staff. Felt very safe. Room and bathroom could have been cleaner. Not terrible just needed to be cleaner floors seemed like they had not been cleaned and the bedspread had not been changed in a while or it was just really old. It was not clear that the bill for parking was $25.00 per day. When i checked in I thought she meant for the whole week, 25 per day is excessive. I appreciated the shuttle to the airport and back, drivers extremely helpful.

Embassy Suites by Hilton Minneapolis - AirportExperience

556wendyw
from

Submitted on 10-07-2016

The evening reception fell short. Ran out of food and no variety. The sp Es does this much better. Staff was exceptional all around. Genuinely interested and kind. Being a member it would be nice if pricing was a little more consistent. Room is 100.00 more for a upcoming w/e

Perfect location for quick access to the airport or Mall of America. Clean property with friendly staff. Complimentary breakfast is excellent with a wide variety of items. Highly recommend the property!

Embassy Suites by Hilton Minneapolis - AirportOne of my favorites!

funinthesun021
from Orlando, Florida

Submitted on 12-07-2016

As a Hilton Diamond member, I travel alot and this is one of my favorite places to stay in the Minneapolis area. It's conveniently located and is close to the airport. The property went through a major renovation and the end result is fantastic! The staff is great and the food in the restaurant is extremely tasty with a variety of options. I highly recommend this hotel if you find yourself in the Minneapolis area!

Embassy Suites by Hilton Minneapolis - AirportService

Nathan H
from Seattle, Washington

Submitted on 14-07-2016

One person made up for any average service! Our arrival was rough and there were difficulties in payment and check in but one person stepped in and more that made up for anything else! I would stay there again if that person was there, she made the whole family welcome and comfortable.

Embassy Suites by Hilton Minneapolis - AirportLayover

Joann C
from Longview, United States

Submitted on 15-07-2016

I used this hotel for a night before I flew to my final destination. Coming into Mpls. after a 3 week trip to Europe I needed a clean, safe, place to sleep before flying home to Washington state. This hotel was elegant, clean, and most importantly I felt safe as a solo individual. The complementary breakfast was delicious and there was a very good variety of items offered.

Our family just stayed here for 3 nights. The hotel is easy to get to and near the Mall of America and airport. It also has a lightrail station on the same block, which was very convenient to take to the Twins game. The train comes about every 10 minutes and is blowing it's horn. We were on the side next to the tracks, so could hear the train in the morning and at night when sleeping. I recommend asking for a room on the opposite side of the tracks or bringing ear plugs. I was disappointed with ...
Our family just stayed here for 3 nights. The hotel is easy to get to and near the Mall of America and airport. It also has a lightrail station on the same block, which was very convenient to take to the Twins game. The train comes about every 10 minutes and is blowing it's horn. We were on the side next to the tracks, so could hear the train in the morning and at night when sleeping. I recommend asking for a room on the opposite side of the tracks or bringing ear plugs. I was disappointed with the cleanliness of our room. The first day I showered the shower was dirty and had lots of hair from a previous guest. I called the front desk and was told housekeeping would be up to clean it. When we returned that evening and needed to shower, it still hadn't been cleaned. If fact, our dirty washcloths from the morning were still in the shower. The front desk staff sent someone right up. He actually told me he could not believe how dirty the shower was and had to leave to get bleach as he stated their normal disinfectant would not get it clean. He did a great job and we received a complimentary bag of goodies and a free movie. I thought it was just an oversight. However, our room was not vacuumed the entire time we were there, despite my kids spilling popcorn and it being visibly dirty. We also stepped on a couple little stems, maybe off of grapes, which we did not have. This leads me to question if the room was vacuumed prior to us arriving. Our garbage cans were emptied, but garbage next to them was left on the floor. Our toilet paper roll was never changed and we were not brought an extra roll. We exclusively stay at Hiltons and have stayed at many Embassy Suites, with this being the dirtiest room I have encountered. Breakfast is good with a nice selection, but plan on spending at least 20 minutes waiting in line for food on the weekend. We went one day at 9 and the next day at 8, with both being equally busy. They need to separate the omelet line from the rest of the hot food. There is also not enough seating, which is directly related to the food lines. Part of the family would sit saving a table while the other half would stand in line for food. That left a lot of people sitting at tables, but not eating.
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Embassy Suites by Hilton Minneapolis - AirportTerrible Experience

Traveller_VT2013
from Williston, Vermont

Submitted on 18-07-2016

I had a hilton reservation in another property away from the city. I walked into the hotel and they were very nice to accommodate me and also did a courtesy cancellation of my other reservation - appreciate it. I dropped my bags in the room on the executive floor and left for dinner. When I came back to me room, to my surprise I saw the bed was slept in and the pillows were on the floor. Something that happened within the 5 hours I was out. They changed my room and the security guy told me that ...
I had a hilton reservation in another property away from the city. I walked into the hotel and they were very nice to accommodate me and also did a courtesy cancellation of my other reservation - appreciate it. I dropped my bags in the room on the executive floor and left for dinner. When I came back to me room, to my surprise I saw the bed was slept in and the pillows were on the floor. Something that happened within the 5 hours I was out. They changed my room and the security guy told me that another "incident" happened at the same room (Room#1016). It was terrible experience and I don't think I will walk into that hotel again. They did offer me a 50% discount but that is not good enough to wipe off the bad taste. The manager emailed me later too but nothing could match the sleepless night I encountered on the 10th floor.
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Embassy Suites by Hilton Minneapolis - AirportAnniversary ruined

John K
from White Bear Lake, Minnesota

Submitted on 18-07-2016

We checked in early and our room wasn't ready yet. They offered to move us to a room that was ready. I mentioned that I had ordered chocolate strawberries for our anniversary, the front desk said it would be no problem. I had it booked for 8pm and when they didn't show I called room service. The person who answered said they went to the wrong room and he had an attitude like it was my fault. They offered to bring them to the correct room after an hour we called to cancel them. We have came this ...
We checked in early and our room wasn't ready yet. They offered to move us to a room that was ready. I mentioned that I had ordered chocolate strawberries for our anniversary, the front desk said it would be no problem. I had it booked for 8pm and when they didn't show I called room service. The person who answered said they went to the wrong room and he had an attitude like it was my fault. They offered to bring them to the correct room after an hour we called to cancel them. We have came this hotel for years and have never had such a bad experience.
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Embassy Suites by Hilton Minneapolis - AirportThis place is amazing friendly and great accommodations.

James S
from Monterey, California

Submitted on 19-07-2016

In my book one of the best stays I recently stayed here for 9 days awesome location close to everything, mall of America, light rail , food, airport shuttle to the mall pool and hot tub area and decent breakfast, amazing happy hour, also has a friendly bar inside as well very very helpful staff and house keeping. The after hours pizza downstairs is great with room delivery. Kid friendly awesome views from the upper levels makes watching fireworks better. Plenty of space in the rooms for a family...
In my book one of the best stays I recently stayed here for 9 days awesome location close to everything, mall of America, light rail , food, airport shuttle to the mall pool and hot tub area and decent breakfast, amazing happy hour, also has a friendly bar inside as well very very helpful staff and house keeping. The after hours pizza downstairs is great with room delivery. Kid friendly awesome views from the upper levels makes watching fireworks better. Plenty of space in the rooms for a family to stay in comfortably if traveling with kids they to will enjoy it. Nothing but good stuff to say and most of all very clean and he property is well kept.
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Embassy Suites by Hilton Minneapolis - AirportMy son's BDay

kimberlyhQ3648ZG
from Riverdale, Illinois

Submitted on 19-07-2016

The hotel was very accommodating during our stay for my son's BDay. The breakfast was delicious and I enjoyed the night reception tremendously after being at Mall of America for 5 hours! The scenery of fresh flowers and plants really looked nice and the pool area was always spotless!

Embassy Suites by Hilton Minneapolis - AirportCustomer service was a top priority

Jodi N
from Fremont, NE

Submitted on 22-07-2016

We had an extremely pleasant experience staying at this Embassy Suites. Every step of the way, the customer service was excellent. The room was clean and was perfect for our family of five. As always, the Embassy Suites breakfast was a great way to start our day. The location was also exceptional as it was easy to get to the Mall of America (plus they have a free shuttle) and had great interstate access.

Embassy Suites by Hilton Minneapolis - AirportTime warp hotel

tomkG1490OS
from Tampa, Florida

Submitted on 22-07-2016

Convenient hotel to airport and mall...but you will feel like your back in the '80's with the dated carpet, furniture, fixtures and such. Hotel needs a major update. There were no redeeming features in my room, including a really bad tv. Loved that I could clearly hear the guy above me talking on his phone for hours through the air vent in my bathroom.

Embassy Suites by Hilton Minneapolis - Airporta little run down

trent p
from

Submitted on 23-07-2016

an okay hotel near Mall of America, the good, lots of free parking, good size room, great location less than 5 minutes from the mall also great spot if you need to take the LRT , the not so good, the room needed an update, sofa bed was terrible to sleep on , the wall paper was coming off the wall. Breakfast was good if you could get it, long line ups and somewhat unorganized.

Embassy Suites by Hilton Minneapolis - AirportNice, but tired

Lars1217
from Brainerd, Minnesota

Submitted on 26-07-2016

The staff is great. Eager to assist, friendly and professional. Food is very good. Have had most items on menu and never been disappointed.
Location is very good- ten minutes to Minneapolis airport and mall of America.
The property its self needs an upgrade. It's dated and tired. Carpets worn and stained. Walls dented and marked.
If you're there on a weekend be prepared for a zoo. Families and kids overrun the place.
Overall if you want a friendly place with responsive staff you won't be d...
The staff is great. Eager to assist, friendly and professional. Food is very good. Have had most items on menu and never been disappointed.
Location is very good- ten minutes to Minneapolis airport and mall of America.
The property its self needs an upgrade. It's dated and tired. Carpets worn and stained. Walls dented and marked.
If you're there on a weekend be prepared for a zoo. Families and kids overrun the place.
Overall if you want a friendly place with responsive staff you won't be disappointed.
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Embassy Suites by Hilton Minneapolis - AirportGOOD STAY

Sheila F
from Little Rock, United States

Submitted on 25-07-2016

Great Location, Good Staff, Good Food, Easy on the eyes and very convenient for moving around the city. My Family Reunion was hosted at this hotel location and it was one of the BEST reunions we have had thus far. We will be visiting this location again in the near future because of the convenience and courtesy of our experience.

Embassy Suites by Hilton Minneapolis - AirportJust OK.

zacv100
from Fargo, North Dakota

Submitted on 26-07-2016

The pool had a ton of chlorine and was not nearly as nice or big as the pictures. I just about paid for the premium package with free drinks and snacks, but there were no machines to offer these so I'm glad I didn't. The "reception" was popcorn and pretzels, but they did have strong (rail) drinks and beer.

Embassy Suites by Hilton Minneapolis - AirportOk, but don't do it if you have other choices

Todd B
from Atlanta, United States

Submitted on 26-07-2016

This ES needs to be cleaned from top to bottom. I found dirty clothes on top on the dresser in my room! At 199 a night I expect more out of ES and Hilton. Not the case this time. The hotel decor is old and in need of a major renovation. Breakfast was so so and very crowded. Main restaurant was so so as well. I would find something nearby instead.

Embassy Suites by Hilton Minneapolis - AirportBusiness and family.

Jessica21409
from Cloquet, Minnesota, USA

Submitted on 27-07-2016

Will be back. Loved the salt water pool. Liked the breakfast and gathering at night. Close to the mall of America. Took the light rail there. Loved the beads and pillows. For the open area that the rooms were facing very quiet for us.

Embassy Suites by Hilton Minneapolis - AirportReal value and friendly

Patty W
from

Submitted on 28-07-2016

We love to stay at Embassy Suites due to the full breakfast and happy hour that is included in your stay. The staff are always friendly and helpful and the rooms are always clean. The pool was not to my taste and would not swim in it. Other than that no problems.

Embassy Suites by Hilton Minneapolis - AirportPick Another Hotel

Rachel C
from Lakewood Ranch, Florida

Submitted on 29-07-2016

Compared to other chain stays, this is the worst.
1. You have to put a tag in your car before midnight to not get towed. Really? How about getting with the rest of the chain and ask for tag number...then security can enter a tag number on a mobile and see if registered.
2. The hotel is LOUD. I am in a room that is on the 4th floor and a very popular Corner Suite...and I can hear everything the people next door are saying and I can hear the people in the lobby downstairs like they were sitti...
Compared to other chain stays, this is the worst.
1. You have to put a tag in your car before midnight to not get towed. Really? How about getting with the rest of the chain and ask for tag number...then security can enter a tag number on a mobile and see if registered.
2. The hotel is LOUD. I am in a room that is on the 4th floor and a very popular Corner Suite...and I can hear everything the people next door are saying and I can hear the people in the lobby downstairs like they were sitting in the room with us. I AM NOT JOKING!
3. The hotel is so so...it could use a major cleaning and updating.
For the rate, go to the real Hilton or try the Hyatt.
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Embassy Suites by Hilton Minneapolis - AirportFamily staycation

SMN-fam
from Saint Paul, Minnesota

Submitted on 30-07-2016

Enjoyed our stay and everything about this hotel was excellent. Will be staying at Embassy Suites in the future!! They accommodated our family and large group of friends we were traveling with as well.

Embassy Suites by Hilton Minneapolis - AirportMediocre

father3KansasCity
from kansas city

Submitted on 01-08-2016

Stayed 1 evening at this property with my family. Not a particularly clean property in an uninteresting part of town. Breakfast was fine. Service was uninspired. Stay at this property only if you need to sleep 5, and need a room for the night.

Embassy Suites by Hilton Minneapolis - AirportDisappointed

Anonymous Guest
from

Submitted on 01-08-2016

I've stayed at this hotel several times but will not stay again. When they tell you internet is free to honors member there is no internet. I have been connected and disconnected in a matter of minutes for several days now. Talking to front desk was no help. Service is not what it used to be.

I stayed at this hotel for 2 nights. The reviews and pics looked great on the web, but don't be fooled. There are still many more updates needed and the ones that were completed were done on the cheap. Also, there is a train right outside the hotel that blows its horn all night. No way you can get a good nights sleep!
THE GOOD:
1) Proximity to airport and Mall Of America
2) Nice breakfast offerings- clean bar
3) Hot showers
THE BAD:
1) Incessant train horns at night!
2) I had problems with t...
I stayed at this hotel for 2 nights. The reviews and pics looked great on the web, but don't be fooled. There are still many more updates needed and the ones that were completed were done on the cheap. Also, there is a train right outside the hotel that blows its horn all night. No way you can get a good nights sleep!
THE GOOD:
1) Proximity to airport and Mall Of America
2) Nice breakfast offerings- clean bar
3) Hot showers
THE BAD:
1) Incessant train horns at night!
2) I had problems with the AC not cooling in my room. Their solution after 2 maintenance requests was to send someone in to simply lower the thermostat. The fan was loud and rattled each time it came on. Still not cool, btw
3) Cant open bathroom door fully due to curved shower rod. Mildew in tiles and a toilet that you had to hold down the handle to get to flush. Example of renovation problems.
4) Hot tub had no water in it and small indoor pool had a green hue. Again, mildew on the tiles.
5) Exercise room not very clean and extremely stuffy.
6) Door didn't feel very secure. Even with deadbolt and top lock on you were able rattle the door due to open spaces around the door jam.
If you need a hotel in this area do yourself a favor and stay at the JW Marriott, new Hyatt Regency, or new Hilton Home Inn Suites. Double check the train lines and beware many hotels look run down.
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Embassy Suites by Hilton Minneapolis - AirportExcellent

Angie J
from

Submitted on 03-08-2016

I love this hotel. The staff is friendly and helpful. It is close to the mall of America and right on the light rail. Free breakfast in the morning is great and managers reception in the evenings. Very family friendly which is a huge plus for us.

We were here for two nights before driving to Bemidji. My daughter wanted to hit Mall of America. The write up made this hotel seem convenient to the Mall, the airport and getting around in general. I should have spent more time looking at maps. The hotel does have a shuttle to the mall but it becomes a knuckle drill after a while. Stay at the Homewood Suites on Killebrew Drive. Rooms are more spacious, and you can walk right across the street to the Mall. They also have breakfast (not as expans...
We were here for two nights before driving to Bemidji. My daughter wanted to hit Mall of America. The write up made this hotel seem convenient to the Mall, the airport and getting around in general. I should have spent more time looking at maps. The hotel does have a shuttle to the mall but it becomes a knuckle drill after a while. Stay at the Homewood Suites on Killebrew Drive. Rooms are more spacious, and you can walk right across the street to the Mall. They also have breakfast (not as expansive) and cocktail hour. Plus I have always loved Embassy Suites, but they just all look so dated now, and this one was no exception. It is kind of like being in a time warp. It is comfortable and clean. Just not the right location for us.
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I stayed here on two separate nights in July -- a Saturday and the Sunday eight days later. I found the staff very friendly and accommodating, but the hotel desperately needs a facelift. Our room the second night had multiple water stains on the bedroom ceiling and the gold striped wallpaper was marred, ripped and peeling in various places throughout the suite. The armoire looked like it was purchased at a used furniture sale; the edges of the doors were damaged, as was one of the front panel...
I stayed here on two separate nights in July -- a Saturday and the Sunday eight days later. I found the staff very friendly and accommodating, but the hotel desperately needs a facelift. Our room the second night had multiple water stains on the bedroom ceiling and the gold striped wallpaper was marred, ripped and peeling in various places throughout the suite. The armoire looked like it was purchased at a used furniture sale; the edges of the doors were damaged, as was one of the front panels. The hotel room bathroom was clean but are very small. The furniture in the room could stand to be replaced; one of the vinyl chairs around the table in the living area was torn. We moved lamps around one night because the lamp between the beds didn't work. The morning after our first night's stay, we noticed what appeared to be a fecal or blood stain on the backside of a white comforter that definitely wasn't made by us. I took a photo and showed it to the front desk clerk at checkout; the female clerk was very apologetic and gracious and immediately offered to comp our next stay. I think the staff does everything possible to make the hotel a pleasant stay for guests. In fact, a member of my family forgot her laptop in the room after our first stay. She called the hotel a few hours after our checkout to report her missing laptop. A week later, the laptop was sitting safely in our room when we checked in. Food: The snacks at the free happy hour are nothing to brag about; chips with salsa, pretzels and popcorn. I've also seen much better breakfast buffets. During our visit, the fresh fruit included oranges cut in pieces that were difficult to eat. I missed having cinnamon at the oatmeal bar, too. The cook behind the grill was a treat, though. When the line to his grill thinned, he came out into the eating area to ask hotel patrons if they wanted anything else from the grill. He was witty but respectful. The salad and soup bar in the restaurant at the hotel was adequate but overpriced. Bottom line, despite the great staff, this hotel is not worth the advertised rack rate. The owner(s) need to update/improve the property and bring it up to Embassy Suite standards.
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We arrived and were told they were full and after I told them I had reservations for the hotel that I had made a month ago they looked and found a room for me. I do not know if this was a room that desperately needed updating and cleaning and they gave it to me any way as they were full but it did not smell fresh. Most Embassy Suites are in better shape than this one but it gave me a night of rest so I guess that counts for something. I think next time I will choose a newer hotel.

Embassy Suites by Hilton Minneapolis - AirportAlways great

marxbk18
from Milwaukee, Wisconsin

Submitted on 14-08-2016

I try to find an Embassy Suites every time I travel. We stayed here after a relay race. Great managers reception. Open free bar. Breakfast (again free) in the morning is made to order. It usually costs a little more but I end up saving money by not having to eat breakfast and going out for drinks. The only thing off this trip was the jets on the hot tub were not working this trip. Other than that everything was great.

Embassy Suites by Hilton Minneapolis - AirportQuiet!!

susanhX6508PH
from Saint Louis, Missouri

Submitted on 16-08-2016

Nice sized room. Very quiet, no "other room" noise at all. shuttle service - excellent. Only frustration was the internet was very slow, and sometimes did not function well. (and didn't replenish coffee/tea consistently)

Embassy Suites by Hilton Minneapolis - AirportEverything was so clean!

Babs B
from Saint Louis, Missouri

Submitted on 01-09-2016

I'm a total clean freak, so I really appreciated the room and the hotel being so clean. The staff was super nice, particularly the housekeeping staff. They are always quick to provide you with anything you may be lacking, and they are very friendly.
The free breakfast was awesome. They have a made-to-order omelette bar as well as pancakes, sausage, scrambled eggs, and French toast. In addition, there's plenty of fruit, cereal, baked goods, yogurt, and coffee. The breakfast crew seems lik...
I'm a total clean freak, so I really appreciated the room and the hotel being so clean. The staff was super nice, particularly the housekeeping staff. They are always quick to provide you with anything you may be lacking, and they are very friendly.
The free breakfast was awesome. They have a made-to-order omelette bar as well as pancakes, sausage, scrambled eggs, and French toast. In addition, there's plenty of fruit, cereal, baked goods, yogurt, and coffee. The breakfast crew seems like a happy, nice group!
The location is awesome. You can take a quick train ride to the mall, or the hotel offers a free shuttle every hour. You can also hop the train for a quick trip downtown.
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Embassy Suites by Hilton Minneapolis - AirportConvenient

Jennyjourneys
from Louisville, Kentucky

Submitted on 02-09-2016

The hotel is convenient to the airport and light rail. This is an older hotel that is noisy;
I could hear conversations through the vents and foot traffic on the ceiling. The staff is friendly and helpful.

This was our first stay at this Embassy Suites and very impressive! Hard to find with small, limited signage at a busy intersection. Front Desk couldn't tell us how to get to MSP airport only a few miles away and NO map??? Room was spacious suite with separate bedroom but bathroom very 'small' and not cleaned at check-in! They immediately sent staff to clean but really? The main restaurant wasn't open and they didn't tell us about 5:30-7:30 Happy Hour and appetizers FREE! Don't think you should ...
This was our first stay at this Embassy Suites and very impressive! Hard to find with small, limited signage at a busy intersection. Front Desk couldn't tell us how to get to MSP airport only a few miles away and NO map??? Room was spacious suite with separate bedroom but bathroom very 'small' and not cleaned at check-in! They immediately sent staff to clean but really? The main restaurant wasn't open and they didn't tell us about 5:30-7:30 Happy Hour and appetizers FREE! Don't think you should know that at check-in? We went off-site for restaurant and returned just in time for pretzels and wine during Happy Hour! Tried calling for wake-up call and only one phone in bedroom worked...could not use any easy access keys so hit 0 and got front desk...asked for wake-up call at 6 am to catch flight and got that call at 6:30! Thank goodness for iPhone! Shuttle worked to airport but NO change at front desk for a $20...at least our driver had change to leave him a tip...management Hello! We loved the location and shuttle so will probably will book again but they sure need some Mgmt oversight.
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Embassy Suites by Hilton Minneapolis - AirportNot worth the money

Sarah G
from Bloomington, United States

Submitted on 07-09-2016

The food at this location was not good, lines were very long and price too much for value. Paid for the premium room but not worth the fee. I have stayed at Embassy many times but never this location. I do not plan to stay at this location again not sure I even want to try the other location if they are like this one now. I am very disappointed by this experience.

Embassy Suites by Hilton Minneapolis - AirportSpectacular!

Andrea T
from Fargo, North Dakota

Submitted on 08-09-2016

We chose this hotel over and over for a few reasons.
1. Two room suite 2. Free and robust breakfast options 3. Free nightly snacks and drinks 4. Free WiFi 5. Super friendly, accomodating and awesome staff! 6. Nice size pool and hot tub 7. Largest two room fitness center in Bloomington that over looks the interstate and airport!
We love that place!

We stayed at the Embassy Suites in Minneapolis near the airport in preparation for a 7 am flight to Portland Oregon. The lobby was lovely, with a beautiful atrium at its heart. We had had a long day and it was so wonderful to be welcomed at the managers evening with complimentary wine and light vegetable snacks and popcorn. Sitting in a beautiful setting relaxing was just what we needed. I needed to use the Business Office to print out boarding passes and found it with up to date equipment and i...
We stayed at the Embassy Suites in Minneapolis near the airport in preparation for a 7 am flight to Portland Oregon. The lobby was lovely, with a beautiful atrium at its heart. We had had a long day and it was so wonderful to be welcomed at the managers evening with complimentary wine and light vegetable snacks and popcorn. Sitting in a beautiful setting relaxing was just what we needed. I needed to use the Business Office to print out boarding passes and found it with up to date equipment and in a quiet setting so I could use the computer and conduct my business quickly and privately. I liked the set-up of the rooms also, all tiered around the central atrium. The rooms felt very safe. The room itself was clean, comfortable and larger than I expected. Everything was lovely, bed comfortable and no unexpected surprises. We have stayed in hotels costing more that had much less ambiance and amenities. Very pleased and we will be back to other Embassy Suites when traveling.
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Embassy Suites by Hilton Minneapolis - AirportNeeds Updating

C4994JAdavidm
from Bellemont, Arizona

Submitted on 10-09-2016

Rooms are in dire need of updating, especially the mattresses ... Could feel & hear the springs. Bathroom was not adequately supplies, & maid service was poor. Common areas are still great, & most staff for that were very good. One bus boy staff was very rude, however. Probably won't return until they revamp rooms.

Embassy Suites by Hilton Minneapolis - AirportDisappointing

Y8704RIrachell
from Eau Claire, Wisconsin

Submitted on 13-09-2016

Refrigerator in our room froze everything. The breakfast was ridiculous...had to wait in line a half hour to order an omelet. They put the French toast, pancakes, etc in same line. Rooms need major updates. Other Embassy Suites we've stayed in before have been much nicer.

Embassy Suites by Hilton Minneapolis - AirportNot for business travelers

Frustrated1974
from Wisconsin

Submitted on 13-09-2016

Or really anyone who needs to access the Internet. I can't get a speed fast enough to even log into their site with my HHonors info, and I'm on a low floor.
Parking is also a challenge. I understand that they have to make sure we aren't trying to park in their lot instead of the long term parking next door but giving us a parking pass and making me walk back out to my car late at night after I've checked in is very Motel 6-ish.
As an business traveler, the pool isn't something I would use, ...
Or really anyone who needs to access the Internet. I can't get a speed fast enough to even log into their site with my HHonors info, and I'm on a low floor.
Parking is also a challenge. I understand that they have to make sure we aren't trying to park in their lot instead of the long term parking next door but giving us a parking pass and making me walk back out to my car late at night after I've checked in is very Motel 6-ish.
As an business traveler, the pool isn't something I would use, but it looks nice and clean. For those who are coming to shop at the nearby Mall of America, I would imagine this is a nice plus.
It's an older hotel, but there has been some updates made. Typical Hilton shower curtain attracts a mildew smell, but closing the door to the bathroom has kept my sinus and allergy problems to a minimum. Rooms are clean, staff is friendly.
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Embassy Suites by Hilton Minneapolis - AirportGreat

Amy B
from Sioux Falls, United States

Submitted on 13-09-2016

I would absolutely stay there again. The staff was very friendly and super efficient in both checking in and checking out. The hotel was super clean. The continental breakfast in the morning was awesome!

Embassy Suites by Hilton Minneapolis - AirportServed its purpose

gondekp
from Gurnee, Illinois

Submitted on 14-09-2016

I stayed one night before a flight the next day. Check in was fine, and rec'd the typical HH goodie bag. Had a room on the 9th floor. Noticed in the elevator that key access was needed for the 10th floor. Not sure what was up there, but I didn't get a 10th floor room with Diamond status. The room was comfy, but a different layout from other embassy suites I've been at. More often I've seen the bathroom in between the bedroom and sitting area. Here it was off the bedroom. I guess this was g...
I stayed one night before a flight the next day. Check in was fine, and rec'd the typical HH goodie bag. Had a room on the 9th floor. Noticed in the elevator that key access was needed for the 10th floor. Not sure what was up there, but I didn't get a 10th floor room with Diamond status. The room was comfy, but a different layout from other embassy suites I've been at. More often I've seen the bathroom in between the bedroom and sitting area. Here it was off the bedroom. I guess this was good when getting ready for bed or getting up in the night. It was just different than I've experienced. I used the fitness center on the 4th floor. 3 treadmills, 3 ellipticals, and then a separate room with some weights. It looked a bit dated with wear with in the room but did the trick. Kudos for having larger towels in the fitness center as opposed to the hand towel size that most hotels have. I had a simple breakfast, just cereal and yogurt. No issue with the parking. It was about 5-7min drive to the car rental return.
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Embassy Suites by Hilton Minneapolis - AirportWorth it!

jackie m
from

Submitted on 18-09-2016

Loved my suite. Clean and Spacious. Great location, walking distance to MOA and not that far from the airport. Courteous staff. Indoor pool. Complimentary breakfast. Internet was kinda slow so I would end up having to tether from my phone.

Embassy Suites by Hilton Minneapolis - AirportSo so.

Patricia D
from

Submitted on 18-09-2016

The staff was friendly and accommodating. The rooms need to be updated. The breakfast was the best part of the stay and the chef was very pleasant. Questionable when the room they give you has a machine of some sort sitting in front of door.

Bus to the mall - every hour
Airport pick and delivery - just call
Made to order omelette breakfast and evening reception start and end the day perfectly.
The suites are spacious with refrigerator and microwave.

Embassy Suites by Hilton Minneapolis - AirportDisappointed in this hotel

Carla G
from Perkins, United States

Submitted on 21-09-2016

I prefer Embassy Suites to other chains and hardly ever write a review. This particular hotel was a disappointment. The breakfast and manager reception were below other locations. The Friday offerings were much better than the weekend foods which I had not noticed at other locations. Breakfast hot foods were barely warm. Furniture was uncomfortable, dated, and suite was dark and drab. We were disappointed and could have stayed somewhere cheaper since the amenities were not worth the price.

Embassy Suites by Hilton Minneapolis - AirportEmbassy "Sweet" Suites

Theresa V
from Portland, Oregon

Submitted on 21-09-2016

We really like this hotel on S. 34th in Bloomington, MN. They have complimentary shuttle service to the Mall of America and the airport. There is a 2 hour reception every night with refreshments and snacks, as well as a complimentary breakfast, if you can wait until 7 am and don't have to catch an earlier flight. The rooms are spacious, and there is access to wireless. We love the decor with water features running throughout the lobby. The staff was fantastic, especially Jose, the bartende...
We really like this hotel on S. 34th in Bloomington, MN. They have complimentary shuttle service to the Mall of America and the airport. There is a 2 hour reception every night with refreshments and snacks, as well as a complimentary breakfast, if you can wait until 7 am and don't have to catch an earlier flight. The rooms are spacious, and there is access to wireless. We love the decor with water features running throughout the lobby. The staff was fantastic, especially Jose, the bartender at the afternoon reception. He still remembered us after two years!
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We missed a connection at MSP. We used HHonors points for a room. Nothing like a used toilet paper floating in your toilet upon arrival. The room was worn and dirty. Everything is done as cheaply as possible. Hollow doors patched with drywall mud patches but not sanded. I don't understand why Hilton keeps this hotel in its system. Nice room for a diamond hhonors member. I would never use this dirty poorly maintained hotel.

Typical of Embassy Suites - huge rooms/suites with appliances, clean, and comfortable. They had, as usual, free drinks at happy hour and some snacks (like popcorn, pretzels, and celery/carrots). One thing I loved was the free airport shuttle started at 3:30 am. I had a 7am flight and was able to get on a 5:30 shuttle. Other hotels I've seen start their shuttles at 6am, so this was great. I did miss breakfast because they start it at 6:30 or so. Being an airport hotel, knowing guests have e...
Typical of Embassy Suites - huge rooms/suites with appliances, clean, and comfortable. They had, as usual, free drinks at happy hour and some snacks (like popcorn, pretzels, and celery/carrots). One thing I loved was the free airport shuttle started at 3:30 am. I had a 7am flight and was able to get on a 5:30 shuttle. Other hotels I've seen start their shuttles at 6am, so this was great. I did miss breakfast because they start it at 6:30 or so. Being an airport hotel, knowing guests have early flights, this should be addressed. If not for that, I would have given 5 stars.
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Love to stay there just for fun at times. Love the Happy Hour with the very good drinks (no skimping). The breakfast is excellent also. You cannot do all that and a room separately and pay any less. The room was clean and spacious. I also appreciated the little balcony so that I could go out to smoke.

i was on the 5th floor, facing the highway & the traffic noise was loud. they were able to relocate me the next day to a higher floor away from the highway, but I still heard some traffic - need better windows. the bathroom was so small & the door opened inside so it made it worse (I asked & they removed the door for me - i appreciated their flexibility!) the breakfast was average, good omelette, but the bakery items seemed a bit stale & the coffee was very weak. they were cleaning the hallw...
i was on the 5th floor, facing the highway & the traffic noise was loud. they were able to relocate me the next day to a higher floor away from the highway, but I still heard some traffic - need better windows. the bathroom was so small & the door opened inside so it made it worse (I asked & they removed the door for me - i appreciated their flexibility!) the breakfast was average, good omelette, but the bakery items seemed a bit stale & the coffee was very weak. they were cleaning the hallway carpeting about dinner time & the cleaner had a strong smell - sorry for the people in the open court restaurant. evening drinks were nice, but the snacks were pretzels, popcorn & salsa.
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Embassy Suites by Hilton Minneapolis - AirportHotel needs improvement

Newamica
from Midland, Georgia

Submitted on 30-09-2016

First, the front desk staff is very helpful.
Second, breakfast is great. Maria is the person in charge. She is very conscientious ! She also is the hostess for lunch. I had lunch - turkey club and it was very good and presented very timely.
Third, meeting functions, rooms, and dinner was very good!
Last but not least, the owner owes it to his guests and employees to spruce up the rooms. Furniture is worn. Pillows need replacing. Bathrooms need upgrading. Rooms need better ventilation - smelle...
First, the front desk staff is very helpful.
Second, breakfast is great. Maria is the person in charge. She is very conscientious ! She also is the hostess for lunch. I had lunch - turkey club and it was very good and presented very timely.
Third, meeting functions, rooms, and dinner was very good!
Last but not least, the owner owes it to his guests and employees to spruce up the rooms. Furniture is worn. Pillows need replacing. Bathrooms need upgrading. Rooms need better ventilation - smelled musty. This is the premise for my review.
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Embassy Suites by Hilton Minneapolis - AirportThis Embassy Suites was probably the worse I have ever been in.

Donna K
from Liberty, Missouri

Submitted on 06-10-2016

This Embassy Suite was in need of a complete updating of their rooms. Nothing went together. The drapes,the wallpaper,the carpet,the pink marble,the sofa!!!! I talked to the manager and she said maybe next year. looks like it should have been done several years ago.
Morning breakfast good. The eve.reception poor. The hotel restaurant was excellent along with their bar. Staff very good.

Embassy Suites by Hilton Minneapolis - AirportEasy accesd

exit18b
from Keller, Texas

Submitted on 06-10-2016

Good location. 2 stops from the airport. 2 more stops to Mall of America. Metro train is directly across the street. Omelette in the morning from friendly cook is a good way to start morning. Lobby showing a little age but not bad. Rooms also showing some age (furniture). Overall good stay.

Embassy Suites by Hilton Minneapolis - AirportIt's just "ok"

Rebecca R
from Beckley, United States

Submitted on 07-10-2016

The rooms are okay but for the location there are lots of other choices you may want to consider. The pillows are lumpy and need replaced, as does the couch and chair with worn fabric in room I stayed in. The wardrobe smelled really bad, like a gym locker, and the drawers needed wiped out so I ended up leaving my clothes in my suitcase during my stay. This motel definitely needs to update their rooms. If I return to the area I will stay at another motel.

Embassy Suites by Hilton Minneapolis - AirportSurvey feedback

lindakD811HK
from Vancouver, Washington

Submitted on 09-10-2016

This is the only hotel I stay at when I travel to Mn. A few suggestions: entry doors - very slow to open with the automatic button. Pressure wash the entry and wash the glass doors.
Good workout facility.

Embassy Suites by Hilton Minneapolis - AirportEmbassy Suites survey

Joanne M
from Laguna Woods, United States

Submitted on 10-10-2016

The staff at this hotel is outstanding. Room could use a little updating, but it is very clean, and beds comfortable. Sofa bed is not the best. The room was obviously a previous smoking room, so that needs some attention. But the staff is so amazing that you can overlook some of the "worn" things about the room. Also, they really need to do something about their "reception" faire; in past years it was excellent, celery and carrot sticks didn't cut it for me this time!

We chose this location because it was on the tram line to the new US Bank stadium as we were going to a vikings game. The hotel is run down. Beds are lumpy. 25 minutes to get an omelette. Not up to Embassy Suites standard. Next time will go back to staying at the other updated, well-managed Embassy Suites that is also in Bloomington.
Also, had a note put on my car by the hotel that parking was for hotel guests only and I needed to go inside and pay a fine as my car information had been no...
We chose this location because it was on the tram line to the new US Bank stadium as we were going to a vikings game. The hotel is run down. Beds are lumpy. 25 minutes to get an omelette. Not up to Embassy Suites standard. Next time will go back to staying at the other updated, well-managed Embassy Suites that is also in Bloomington.
Also, had a note put on my car by the hotel that parking was for hotel guests only and I needed to go inside and pay a fine as my car information had been noted. No one asked me at check-in if I had a car.
Maybe instead of having employees putting notes on cars (that front desk staff said were meaningless) and cutting donuts in half for the breakfast buffet, management should spend time improving customer service.
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Embassy Suites by Hilton Minneapolis - AirportGood hotel but wifi was very limited

265margerys
from Metro Minneapolis-Saint Paul, Minnesota

Submitted on 15-10-2016

Clean and good service received except for problems with wifi. Hotel switches between AC and heat for the whole building at once so if you are old befor the switch you need to request a portable space heater. It works

Embassy Suites by Hilton Minneapolis - AirportBed was comfortable

Lovita G
from

Submitted on 15-10-2016

Overall the stay was good. Staff extremely nice. However hotel room could use renovations / upgrades. The happy hour in was nice, bartender was very nice and suggested a drink since I do not usually drink alcohol. I tried the breakfast once - disappointed that the spinach was left out of omelet. I ate dinner at the restaurant and enjoyed it.

Embassy Suites by Hilton Minneapolis - AirportVacation

bwizzy
from Chesapeake, Virginia

Submitted on 16-10-2016

This property has its pluses and minuses. If you've stayed at newer embassy suites you will be disappointed. The condition of our room was just acceptable enough that we didn't go somewhere else, but it's so dated. Bathroom tub was stained, wallpaper stained and all over dated look. Not really that clean either. I felt more like we were at a motel rather than hotel. The lobby is really pretty (but dated) and room service and bar were great with both service and quality. Not worth what we...
This property has its pluses and minuses. If you've stayed at newer embassy suites you will be disappointed. The condition of our room was just acceptable enough that we didn't go somewhere else, but it's so dated. Bathroom tub was stained, wallpaper stained and all over dated look. Not really that clean either. I felt more like we were at a motel rather than hotel. The lobby is really pretty (but dated) and room service and bar were great with both service and quality. Not worth what we paid but we didn't have a ton of options. Just don't expect a nice room.
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Embassy Suites by Hilton Minneapolis - AirportSURPRISED

626christyh
from

Submitted on 17-10-2016

I have stayed at the Embassy Suites Bloomington in Minneapolis many times and tried the Embassy Suites Bloomington Airport. Wow what a surprise! First off check in is 4 o'clock and we couldn't get in our room until 4:40. We had tickets and had to be out in 10 minutes to make show, no time to get ready. (Embassy did credit us partial amount for the confusion and late entry into our room) When I arrived to our room I was very surprised at how out dated the rooms were, also the layout of the room. ...
I have stayed at the Embassy Suites Bloomington in Minneapolis many times and tried the Embassy Suites Bloomington Airport. Wow what a surprise! First off check in is 4 o'clock and we couldn't get in our room until 4:40. We had tickets and had to be out in 10 minutes to make show, no time to get ready. (Embassy did credit us partial amount for the confusion and late entry into our room) When I arrived to our room I was very surprised at how out dated the rooms were, also the layout of the room. The room felt dirty. The hallway to the room was also very dirty with food and towels on the floor. This Embassy needs an update for sure. The breakfast was like the other Embassy's I have stayed at great! I do have other reservations for this hotel and hope my opinion will get better but for now it really needs some TLC.
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Embassy Suites by Hilton Minneapolis - AirportIf you want to be close to the airport or mall of americas this is really close

M S
from Richmond, Virginia

Submitted on 18-10-2016

This hotel is perfect for someone who needs something really close to the airport and a short shuttle bus drive to the mall of americas. It has the traditional happy hour snacks (nachos, pretzels, popcorn) and its free breakfast. The hotel is pretty dated. My bathroom had peeling wall paper. The furnishings are old. You can tell a property has not been refreshed in a while or its old by the # of plugs by the bed--0. The closest outlet without moving furniture is across the room by the desk. The ...
This hotel is perfect for someone who needs something really close to the airport and a short shuttle bus drive to the mall of americas. It has the traditional happy hour snacks (nachos, pretzels, popcorn) and its free breakfast. The hotel is pretty dated. My bathroom had peeling wall paper. The furnishings are old. You can tell a property has not been refreshed in a while or its old by the # of plugs by the bed--0. The closest outlet without moving furniture is across the room by the desk. The internet was very slow in my room--guessing that they dont have enough access points. Sure they put in flat screen tvs but beyond that this hotel seriously needs updating. But you can easily live with it if you need a place close to the airport or if you need a bit of room which Embassy Suites has--you get a bedroom and a living room. One note--this hotel is right across the street from the tram. When it runs you can clearly hear it in your room (then again if you need to get downtown the tram is right there so you dont need to rent a car. Also sometime planes fly right over the hotel. So if you want a really quiet place this would not be the place to stay. Seemed to be a little understaffed--when I checked in there was a line of about 10 people waiting and only two clerks at the desk so it took a while.
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We were a group of 16 who enjoyed a 3-night stay at the hotel. The light rail in front of the hotel, plus the shuttles to both the airport & MOA, were definite pluses. The food at Wooley's was excellent, as was the service! The only downside was the weak internet signal which most of us experienced. Highly recommended!

Embassy Suites by Hilton Minneapolis - AirportNot a great stay

LostALot22
from Lombard, Illinois

Submitted on 21-10-2016

I normally love Embassy Suites, they are my favorite chain and I am a diamond member. But in this case, first I get to my room. 819. In front of my door is a pile of dirty dishes, wet towels, and a box fan. Not exactly appealing but no big deal. I go in and start watching TV. They lose directTV because of a storm. Ok, not ideal, but what are you going to do. I go out for some dinner and come back and try the internet. (The TV is back working). It's too slow to do anything. Page timeout...
I normally love Embassy Suites, they are my favorite chain and I am a diamond member. But in this case, first I get to my room. 819. In front of my door is a pile of dirty dishes, wet towels, and a box fan. Not exactly appealing but no big deal. I go in and start watching TV. They lose directTV because of a storm. Ok, not ideal, but what are you going to do. I go out for some dinner and come back and try the internet. (The TV is back working). It's too slow to do anything. Page timeouts all over. So I decide to take a shower and go to bed. Hanging on the shower bar is a used wash clothe from the last guest. That's not good at all. I am not a real complainer so they lucked out there because I imagine some people would freak out. The breakfast in the morning was good like they generally are. But this wasn't a good stay.
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Embassy Suites by Hilton Minneapolis - AirportWork stay

Nola R
from Minneapolis, Minnesota

Submitted on 21-10-2016

Cleaning people need to do a better job. Cleaning behind things. Vacuuming room, And shuttle to and from MOA needs to be by the schedule. Waited an hour and fifteen minutes. Hotel called every ten minutes, was told each time, he will be there in five minutes.

Embassy Suites by Hilton Minneapolis - AirportNeeds some TLC

maryulett
from Holly Springs, North Carolina

Submitted on 21-10-2016

This hotel has seen better days. The internet was HORRIBLE which is extremely dissatisfying since I was there on business and couldn't access the network. My room also had a smell that I informed the staff of and was told that next time let them know, so they can fix the issue even though I was scheduled for additional nights. I stayed here 5 years ago and was excited to return, but it has definitely lost it luster.

The location of this hotel is great if you want to visit the Mall of America or host a conference. The staff were very helpful and friendly. However, the rooms are dirty, the bed is not comfortable, and the furnitures are not well kept. Also, the wifi is unreliable and slow. I do not recommend this hotel until they refurbish the property.

We stay at this location multiple times each year. I agree with the other reviews which state the property could stand some upgrades. The rooms have seen better days and the wifi is poor at best. We could stay at the other location on Penn and American Boulevard which is beautifully updated, however, the staff don't compare. We occasionally stay at that location, but we come back to the airport location because of the staff even though it typically costs more to stay here.
Juan and Santo who ar...
We stay at this location multiple times each year. I agree with the other reviews which state the property could stand some upgrades. The rooms have seen better days and the wifi is poor at best. We could stay at the other location on Penn and American Boulevard which is beautifully updated, however, the staff don't compare. We occasionally stay at that location, but we come back to the airport location because of the staff even though it typically costs more to stay here.
Juan and Santo who are at happy hour nearly every night have been at this location for years. They are wonderful people who remember us no matter how much time elapses between visits. The cook in the morning is the same. They are all friendly, welcoming and great marketers for Embassy Suites. We also love Wooley's and Christa who has been a server for a number of years.
I am guessing upgrading the property will come with time, but the greatest asset for this facility is the wonderful staff members. The longevity alone of the staff make me think this must be an ok place to work and is one of the reasons we will continue to stay here! Thanks for another great four night stay!!
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Embassy Suites by Hilton Minneapolis - AirportPerfect Wedding

neick
from Esko, Minnesota

Submitted on 26-10-2016

We celebrated our wedding with friends and family here and the hotel staff and facilities were amazing. We've stayed here before and would recommend it to everyone. The breakfast is perfect and the evening reception is made so fun by Jose. We also used reception room while there and the staff was more than helpful and very quick with their service.

I've stayed at this property numerous times over the past few years. It's close to MSP, has a complimentary shuttle and is usually well priced. Rooms are remodeled and comfortable. Why I have to give this a less than stellar review is due to the seemingly consistent poor training of the staff. Particularly the front desk staff on nearly every occasion I've had to interact with them. They seem very unfocused, very poorly trained on their check in and credit card processing software and overa...
I've stayed at this property numerous times over the past few years. It's close to MSP, has a complimentary shuttle and is usually well priced. Rooms are remodeled and comfortable. Why I have to give this a less than stellar review is due to the seemingly consistent poor training of the staff. Particularly the front desk staff on nearly every occasion I've had to interact with them. They seem very unfocused, very poorly trained on their check in and credit card processing software and overall seem to lack an urgency on customer focus that I've come to appreciate with so many other Hilton brand properties.
I see this as a management issue. I don't blame the front desk staff I would put the responsibility for their customer focused training on the management of this hotel. It just isn't up to snuff.
So if you can overlook a typically frustrating check in/check out process this is a good place to stay.
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Embassy Suites by Hilton Minneapolis - AirportNot Impressed

beckyhG8043MT
from

Submitted on 27-10-2016

Bathroom had grit on the tub floor, walls were chipped and scrapped. Had to purchase the WIFI. The breakfast was wonderful and the breakfast staff even better. Very friendly and accommodating. The check in staff told me nothing about the Managers Welcome Reception of what and where it was or anything about the breakfast hours. I guessed where that was in the atrium but only because I knew that they had complementary breakfast.

Embassy Suites by Hilton Minneapolis - AirportWork Conference

Pam W
from Hortonville, Wisconsin

Submitted on 28-10-2016

All in all, great place to have a work retreat. Conference rooms were nice, food was great. Microphones did not always work and a couple big beers in middle of room. Temperature of room was kept comfortable. Sleeping accommodations were fine. Rooms could use some updates, but other than that....clean, quiet and comfortable. Suites were spacious. Breakfast was free with made to order omlets! Staff friendly and accommodating. I would recooked this place!

Embassy Suites by Hilton Minneapolis - Airportwifi was free but didn't work

Jonathan N
from Schaumburg, United States

Submitted on 30-10-2016

Hotel was acceptable. However, wifi was free, but didn't work in our room or other parts of the hotel. This was out biggest concern. The complimentary breakfast was great food but crowded on the weekend and could use more staff- particularly to direct guests who did not want the cook to order food to the pre-cooked buffet line.

Embassy Suites by Hilton Minneapolis - Airport2 day business meeting

Tip T
from Minneapolis, Minnesota

Submitted on 31-10-2016

I attended a 2-day business meeting and stayed 1 night. I enjoyed the free happy hour though the choices were limited and the free breakfast was good. The servers were friendly and knowledgeable and responded to requests. The hotel rooms are in dire need of renovation and the TV remote didn't work.

Embassy Suites by Hilton Minneapolis - AirportVery old

Pamela M
from Winona, Minnesota

Submitted on 04-11-2016

Very outdated hotel. Heater made so much noise, couldn't use it. will never stay here again. it is located near the airport and mall of America and the highway. the breakfast would have been nice if they hadn't taken my dishes before I was finished.

Embassy Suites by Hilton Minneapolis - AirportEnjoyed my stay

thexraygirl
from long Island, ny

Submitted on 05-11-2016

I enjoyed my stay here. Beds were very comfortable as well as the pillows! More quite rooms are higher up. Was cold in dining area, wear warm clothes. Food was very good, had lunch & dinner there. Breakfast was ok.

Embassy Suites by Hilton Minneapolis - AirportFAMILY TRIP TO MOA

sireniov
from

Submitted on 09-11-2016

Would definitely recommend took a weekend trip to MOA with Family one of the things they need in the room is a safe for your personal belongings and a better selection of food for breakfast and since we were not familiar with the area it would help if they had given us a quick run down of the hotel and around the city, Completely different from California.

Embassy Suites by Hilton Minneapolis - AirportEmbassy Suites Airport

Steven H
from Dawson

Submitted on 08-11-2016

Very nice employees with excellent bar and restaurant. Excellent complimentary breakfast and manager special. Room needed updating and furniture showing lots of wear. Roll out couch was not comfortable.

Embassy Suites by Hilton Minneapolis - AirportNice place but it has some drawbacks...

Michael S
from Cliffwood, United States

Submitted on 14-11-2016

The hotel and staff are very nice, but the rooms are controlled via central air which gets turned off at night. This causes the rooms to get quite warm and stuffy. When asked if there was anything that could be done they said to leave the front room door open (excuse me?!) They eventually brought up an old box fan that just blew the hot air on us while we tried to sleep.

Embassy Suites by Hilton Minneapolis - AirportPerfect place for either a meeting or family weekend

Stacey H
from

Submitted on 15-11-2016

I was amazed at the size of the suites for the price. They living area is large enough for a meeting of 6-10 people. The beds were extremely comfortable. In fact, one of the legs on the bed was not stable. Instead of replacing just the frame, both mattresses and the frame were replaced.
Although casual clothing is acceptable, the restaurant is 5-star -- and the chef is very knowledgeable about all types of food allergies. Although the hotel has a free shuttle to Mall of America and all of ...
I was amazed at the size of the suites for the price. They living area is large enough for a meeting of 6-10 people. The beds were extremely comfortable. In fact, one of the legs on the bed was not stable. Instead of replacing just the frame, both mattresses and the frame were replaced.
Although casual clothing is acceptable, the restaurant is 5-star -- and the chef is very knowledgeable about all types of food allergies. Although the hotel has a free shuttle to Mall of America and all of its restaurants, I chose instead to eat all my meals on-site because the food was sooooo good!
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Close to Mall of America and light rail is directly across from hotel. Used this to take us to downtown Minneapolis which was great! Service was great. Only issue we had was the pullout sofa was horrible for sleeping on! Like sleeping directly on Springs! Definitely time to replace!

Embassy Suites by Hilton Minneapolis - AirportExcellent for families

jamigeorge
from

Submitted on 18-11-2016

As a family of five this hotel was perfect! We weren't all crammed into a tiny room, we had space to move around. The room was clean and spacious. When traveling with kids, things like a fridge, microwave, even a table to eat at in the room become important. This room had everything we needed! We slept in the main bedroom while the kids took advantage of the sofa bed in the living room, it was perfect. The service and location are excellent. Will absolutely stay here again.

It's 2016 everybody has an wifi enabled device, the least you could do is provide reliable complementary internet. The internet in the guest rooms was dial-up speed at best, the conference room seems to work well.

Embassy Suites by Hilton Minneapolis - AirportClean but older ES

Jeff W
from

Submitted on 19-11-2016

Many ES are dated and although this one is not as dated as some I have stayed in it does show it's wear.
The room was clean and in good repair however the couch and chair were worn soft and uncomfortable.
When the heat was not running the room was quiet but once the heater kicks on it is very noisy and rattles it woke me up once...
They do offer a nice hot cooked breakfast and a shuttle to the airport.
For the price it's a good deal and a clean room.

Embassy Suites by Hilton Minneapolis - AirportCustomer Service is very poor

SGNesseth
from

Submitted on 22-11-2016

I can handle an old hotel, however poor customer service is a loss factor for me.
1. No one answered the room service call.
2. Fold out couch is broken and actually flipped on my daughter.
3. They claim they have no cots for her to sleep on. Change rooms they say .. people are already sleeping in here at midnight when the pull out flipped on her ... we explain that we are too tired to get our family up, pack and move to another room.
4. Fan and thermostat in the room does not work.
Diamon...
I can handle an old hotel, however poor customer service is a loss factor for me.
1. No one answered the room service call.
2. Fold out couch is broken and actually flipped on my daughter.
3. They claim they have no cots for her to sleep on. Change rooms they say .. people are already sleeping in here at midnight when the pull out flipped on her ... we explain that we are too tired to get our family up, pack and move to another room.
4. Fan and thermostat in the room does not work.
Diamond status does not make up for this stay.. wasted points. We won't return here . Especially when I can see a hotel everywhere I look.
The only reason I'm giving it a two star and not one? The bark tender was nice when we went down for our food and beverage to carry up ourselves since the room service didn't work either.
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The overall service was very good. The rooms are a little outdated and need to be updated. The pull out mattress was horrible. The room was pretty clean. The breakfast and happy hour is worth the stay itself. The staff was very kind and helpful.

I loved the location of the hotel, both mall of America and the airport was too close, just 5 minutes away from hotel. Staff were extremely helpful and they provided me with complimentary wifi, breakfast and happy hour where you can get free alcoholic, non-alcoholic drinks, chips and popcorn. My Overall satisfaction is 10 out of 10! Thank you!

Embassy Suites by Hilton Minneapolis - AirportHotel Review

V6157HUtracys
from Ashland, United States

Submitted on 26-11-2016

Very nice hotel! Very accommodating staff. Clean! Pool and breakfast excellent! The room was very comfortable and clean. The only problem with the stay was loud children and the stay tried to resolve.

Embassy Suites by Hilton Minneapolis - AirportGirls trip

Ljo2014
from Clear Lake, Iowa

Submitted on 28-11-2016

We stay at this hotel twice a year for girls trip because of the location it really needs to be updated! The bathrooms, fixtures and wallpaper are old! Please update because we really enjoy staying here. Some of the staff remember us each time we stay

Embassy Suites by Hilton Minneapolis - AirportThanksgiving Fun

679reids
from Sauk Rapids, Minnesota

Submitted on 29-11-2016

This hotel is in a great location. Rooms bathroom was a little smaller then other Embassy Suites I have stayed at. Otherwise very nice place to stay. The morning breakfast was very good,would have been a little better with more places to sit. This may have been a issue because of the Thanksgiving holiday

Stayed at this hotel before and the staff, rooms are always great. It is conveniently located near the airport and they have a shuttle service which our family needed. We were able to check in earlier which was wonderful so that we could get to our family gathering.