Foxtel hub, Foxtel IQ3. Junk?

So Ive had Foxtel and Foxtel Telstra broadband setup for just over a month now. And I've been feeling rather disapointed.

The IQ3. Realy slow in scrolling through the TV guide. And every 3 days I lose picture altogether and have to unplug the power chord. Reconnect and wait 10mins for the Iq3 to load back up. Before it finally loads back to normal. Slow. But normal.

The Foxtel Hub.. For the last few days the Internet has been dropping out. Flashes red. Solid Red. Flashes. Comes back to life every 20-30minutes, sometimes I get an hours worth of ps4 gaming before it drops out. Disapointing

Ive unplugged the Hub several times and reset. But nothing fixes it... I used to have IInet and that service ran flawless for years on end...

Im starting to question the quality of Foxtels Hardware. The IQ3 i can live with. But the Hub dropping internet is frustrating. Am I the only one with these issues?

I would like to try my old modem/router but I never received a username and password in my "welcome to foxtel" letter. Just a quick statement saying my hub is ready to plug n play...