Posts In : service contracts

Once a product is sold and installed at a customer location, the equipment manufacturer often has limited visibility into the condition of their product at their customer’s facility. So, how does a manufacturing company provide added value for those products that are out of sight? That’s a challenge Capital Equipment...... Read More

Performance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization. Companies who offer performance-based service contracts are considered best-in-class service providers in Jolt Consulting Group’s Service Excellence Curve℠ and achieving this status is a...... Read More

Business owners and executives in the service industry, like any industry, are always looking ahead to the “next generation” of how to elevate customer service to drive more business and increase profit. It’s a challenge for any industry to remain up-to-date with changing customer expectations and behavior.1 However, there...... Read More

Gosiger’s Field Service Overhaul Jolt Consulting Group client Gosiger is featured as Field Technologies Online’s October 2017 cover story where Roger O’Connor, VP of Product Support, discusses Gosiger’s service transformation journey. The article can be accessed by clicking here. ... Read More

A Firsthand Opinion on the Value of Consultants Some companies are apprehensive to utilize external consultants. Field Technologies Online recently interviewed Roger O’Connor, VP of product support at Gosiger, for a cover story on Gosiger’s rollout of a new field service software solution. During their interview, they discussed Gosiger’s...... Read More

This is the fourth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing ServiceMax and Salesforce products in major functional areas. ServiceMax and Salesforce both have...... Read More