The billable hour is directly opposed to the best interest of the client and to the provider of service because by its very nature, it adds an artificial barrier to the accomplishments of the only real objective, which is quality legal product for a set and expected price.”

As one AMLAW firm goes, so others will follow. It remains to be seen how quickly, and if it will trickle down to solo practitioners and small to midsize firms. While some law firms will see their billable hours decrease and as a result, revenues, others who put a premium on client service to generate more referrals and matters (and who increase rainmaking training to all associates, service partners and partners) will find new ways to increase revenue.

As a result, this will create the need for increased client service by attorneys and staff; law firms will find that client satisfaction (and not just in terms of the outcome of the case), will become the paramount reason that clients stay and refer other matters to them.

Client service doesn’t have to be onerous, as demonstrated in my last blog: What Attorneys Can Learn From the Pregnant Restaurateur About Client Service, but it does have to be a topmost thought in an attorney’s mind. From the first greeting, even at a networking event or online, to the last goodbye (and hint, there is no “last goodbye”), there are methods and means to ensure that clients remain happy and referring other clients to you for many years to come.

Over the next few blogs and Rainmaking Recommendations, I will be providing ideas on how you can create amazing client service for your practice and your firm.

Rainmaking Recommendations are sent the first and third Wednesdays of the month. They are bite size tips that when implemented will cause you to make rain. To learn more about Rainmaking, Goal Setting and Achieving the Life you want as an Attorney please contact Jaimie B. Field, Esq. If you have missed any of the previous Rainmaking Recommendations you can find them at www.jaimiefield.com The Enlightened Rainmaker Blog.

Insights & commentary on

Relationship Building within the International Lawyers Network

About Lindsay

Lindsay Griffiths is the International Lawyers Network’s Director of Global Relationship Management. In this capacity, Ms. Griffiths works closely with the Network’s Executive Director on the oversight and management of day-to-day operations of the International Lawyers Network (ILN). She develops strategies and implementation plans to achieve the ILN’s goals, and shares responsibility with the Executive Director for recruitment, member retention, and a high level of service to members. She is engaged in the legal industry to stay on top of trends, both in law firms and law firm networks.