Once you have added items to your basket you can calculate the shipping costs on the first page of the checkout.

Handling

We send your order as soon as possible usually the same or next working day. If we cannot despatch within 2 working days we will inform you via e-mail of an expected despatch date.

If an item is out of stock we will back order it for you and e-mail an expected despatch date, you can cancel the order if you would rather not wait.

Some deliveries will be direct from the manufacturer by next working day courier

Delivery Options

You can select the shipping rate according to how quickly you require your parcel.

The weight of the parcel dictates the options you have.

We send all parcels using:

Royal Mail First Class Recorded:

Normally next working day delivery, but not guaranteed, must be signed for. Parcels under 2 kilos only.

Royal Mail Special Delivery:

Next working day guaranteed (not Saturday) delivery by 1pm, must be signed for. Parcels under 2 kilos only.

Courier:

Next working day delivery between 8am and 5.30pm, (not Saturday), must be signed for. We usually use UK Mail, Interlink Express and DHL.

Please note that the majority of orders are delivered without a hitch. Once parcels are with the carrier they are out of our control and we cannot be held responsible for any consequent delays. If you are out when the carrier delivers they will leave a card for you to phone to arrange an alternative delivery day. Please respond to this immediately. If a parcel is returned to us undelivered, carriers impose a steep return charge. In this event we regrettably have to pass this charge on to you, if it is clear that all address details were correct.

We can despach to another address if you are not sure you will be in to receive a parcel.

We are happy to send anywhere in the world. Our products grace homes from Bermuda to Australia and from USA to New Zealand. You can view our products without tax by clicking at the top of any page in the dark green header top right. Please contact us with any queries you may have. It is better to be 100% sure of what you are ordering as our goods are heavy and costly to ship. There are two ways to order:

Order On-Line

If your order is below 2kg total weight the website will calculate the worldwide shipping costs and you can proceed to checkout as normal. The carrier is our Royal Mail service.

Customers in Europe, Australia and New Zealand can checkout with parcels up to 6kg weight.

E-Mail your shopping list

For some countries where the order is over 2kg, the system will ask you to contact us for a shipping quote. Please e-mail your shopping list or put all the items in the basket and send to us. Please include the full delivery address in your e-mail. For USA customers shipping rates do vary and we try to get the most accurate competitive shipping rate based on your personal requirements. We generally use DHL Worldwide as our carrier.

We will get back to you straight away and then send a special payment link which will enable you to checkout on-line.

E-mail vicki@priorsrec.co.uk

Import Taxes and Duties

VAT will be added to all orders within the EU. Outside the EU our VAT is removed from the price but local import and customs charges may apply, these are the responsibility of the purchaser.