Business Description

ExlService Holdings, Inc. was incorporated in Delaware on October 29, 2002. The Company provides business process solutions, utilizing operations management, analytics and technology services. It has two business segments: outsourcing and transformation services. The Company's outsourcing services provide front-, middle- and back-office processing for its clients. Outsourcing services involve the transfer to them of select business operations of a client, such as claims processing, policy administration, and finance and accounting, after which they administer and manage the operations for that client on an ongoing basis. Its transformation services include decision analytics, finance transformation and operations consulting services. The Company serves primarily the needs of Globally 1000 companies in the insurance, healthcare, utilities, banking and financial services, and travel, transportation and logistics sectors. Its operations centers are located in India, the Philippines, the U.S., the Czech Republic, Bulgaria, Malaysia and Romania. While a majority of its professionals provide services in the English language, its operations in the Czech Republic, Bulgaria and Romania provide multi-lingual delivery capabilities. The Company usesLean and Six Sigma, which are data-driven methodologies for eliminating defects in any process, to identify process inefficiencies and improve productivity in client and support processes. The Company's outsourcing services are structured around industry-focused business process outsourcing ("BPO") services as well as cross-industry BPO services, such as finance and accounting services. The Company also provides back office support, such as member enrollment, claims adjudication and finalization, and billing and collections management. They provides end-to-end services for the back-office operations of utilities companies in service areas such as meter to cash, portfolio and energy balancing, debt management and customer service. The Company is also engaged in servicing and processing various banking products, including residential mortgage lending, retail banking and credit cards, commercial banking and investment management. The Company competes primarily against: BPO service companies based in offshore locations, particularly India, such as Genpact Limited and WNS (Holdings) Limited; niche providers that provide services in a specific geographic market, industry or service area such as analytics and healthcare; and the BPO divisions of large IT service companies and global BPO services companies, such as Accenture, Cognizant Technology Solutions, Tata Consultancy Services and Infosys. The Company's operations are also subject to compliance with a variety of other laws, including the U.S. federal and state regulations, that apply to certain portions of its business, such as the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act of 1996,

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