Frequently Asked Questions

Left 80 - Content

Thank you for choosing Greyhound Package Express! Below are some helpful tips for shipping with Greyhound. These frequently asked questions are being provided for information purposes only and do not constitute binding representations or warranties.

SHIP

Major metropolitan locations will provide a separate storefront for processing Greyhound Package Express shipments. If the Greyhound Package Express storefront is closed you may bring your shipment to the Greyhound ticket counter and a customer service representative will process your shipment. Find your closest location.

Individuals may not ship collect. Either the individual will have to apply for a credit account, or the recipient can place a shipment over the phone, and prepay with a credit card by calling 1-800-739-5020. Our online customer portal for non-account holders is currently in development.

If you are returning a product that was delivered by Greyhound Package Express, please contact the seller to coordinate your return.If you are utilizing a return shipping label provided to you, drop off the package at the closest Greyhound Package Express location. Find your closest location.

We currently deliver throughout the continental United States. For shipments within Canada, Greyhound Package Express can be reached by calling 1-877-GO-DOG-GO (1-877-463-6446) or online at shipgreyhound.ca. Greyhound Package Express does not currently offer cross-border services in Mexico or Canada.

Yes, the recipient's email address or phone number provided at the time of shipping will be utilized to notify the recipient. If no email address or phone number is provided, a postcard will be sent notifying the recipient of the shipment's availability.

Greyhound Package Express will hold the shipment and make the shipment available for pick-up at a designated Greyhound facility unless authorized to leave the package without signature. Unsuccessful deliveries will incur a re-delivery charge if requested.

All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements. Additional restrictions apply for auto parts as listed below.

Auto parts will need to be tendered with OEM packaging. If manufacturing packaging does not exist we will accept at the shippers risk or at no declared value.

Yes, please leave your package open for inspection. Tape will be made available for you to seal your package after inspection. Greyhound Package Express reserves the right to open and inspect shipments when deemed necessary and to refuse those improperly or inadequately packed, damaged or containing prohibited articles.

Yes, the recipient's phone number you provide at the time of shipping will be utilized to notify the recipient. If a phone number is not provided, a postcard will be sent notifying the recipient of the shipment's availability.

We are always happy to hear from our customers. If you have an immediate need, contact our National Customer Service Center by using the appropriate link on Contact Us or calling 1-800-739-5020. To be contacted by a sales representative, use this form or call us at 1-800-441-2368.

For shipping application support contact our national customer service center by using the appropriate link on our Contact Us page. For the best user experience, we recommend the most current web browser version. If you experience issues with other areas of our website please contact the Webmaster.

Billing inquiries should be submitted to the representative listed on your Greyhound Package Express invoice. If your invoice is not available or you have a general billing question, you can via Contact Us or call Accounts Receivable Customer Service at 1-877-364-2555.