I would start off my day by answering calls, I had to handle customers with bills questions to inquiring on new services. Even giving credits and disconnecting services. I learned how to deal with different people and their emotions and how t eliminate a situation before it escalated and still keep a friendly manner! The management was on a only if you have questions basis, so we didn't not communicate unless we were having a team meeting. Everyone around were busy taking calls all day so there would barely be time to communicate with co workers, I did enjoy help customers with their issues a happy customer makes a happy day!! The hardest part was the calls never stopped

They permits this big companies to take call centre's to cheap Labour countries there by making the worker from here to be treated like slaves.Very ungrateful management.they will Never appreciate u! U may die trying to meet perfection for them but u are costly for them the poor Philippinos are cheaper Labour!

I worked with a variety of different people from different professional, and educational backgrounds. We learned how to effectively communicate with each other as well as our customers. I learned how to multi task efficiently and effectively. I also enhanced my teamwork skills and communication skills.

Tons of fun to work with likeminded students, but burger flipping gets old fast. Not to mention, no matter how hard you work, you still can't advance, and you're not compensated in any way for excelling and going beyond expectations.

I trained half of the staff that was present when I changed jobs and was never promoted or given a raise.

Cons: even though it was repetive work, we all managed to make it interesting.

I had to review French ads at first. After this section was transfered to another location I was assigned to review ads in English.Training was good, and trainers too.Great team where people got along well.People from different cultures, languages and religion: I learned a lot from all these people.

I start the day at 8am making calls in Ontario province; calling debtors’ files with four or five assignments, ,some co-workers are friendly others are unfriendly ,rude and unprofessional with really bad attitude toward new people, no good morning, no good night and unhappy when new people ask for help regarding any subject .

Is the worst experience I ever had as collector and the most stressful environment I ever worked ,low salary ,only few peoples are able to make commission because those peoples have computer system privileges and easy access to files that debtors in one point was agreed to make some payments . The rest of the collectors never get commission. Good Luck

Cons: getting sworn at and hung up on, and being told to sell a certain way, but expected to break the rules to maintain your stats.

It is a shady telemarketing job, and the leads lists never get updated. If you want to call the same numbers 10-15 times per month, month after month after month, to try and sell the same products every time to these people, then this is the place for you.

Pros: if you can last a year there, you can work any collections job happily afterwards.

Cons: bad pay, intimidation tactics to try to create efficiency, constant stress in and outside of work, very little possibility of advancement no matter how hard you work to get there, etc.

Minimum Wage (with no commission) no possibility of advancement unless you know someone high up or dedicate your life to the company.

The management was awful, mainly using an intimidation based chain of command. Everyone is stressed, you sometimes spend 4 hours without a break if it's crunch time, which was every Thursday and Friday.

Your job is secure only as long as there isn't a cheaper alternative as the majority of their contracts are on one year terms.

This place will test your sanity, due to the extremely low work flow resulting in massive boredom, crossed with unnecessarily harsh floor rules that literally trap you in one place - at your cubicle - and punish you for the slightest showing of humanity. Try working the Fraud department for Capitol One in Montreal. When the work flow is slow and there simply are no cases to review (and I mean NONE, not like a few and people are putting them off. NONE), you are not even allowed a book, magazine, pen and paper - ANYTHING - to doodle, read, or otherwise pass the time when there is NO work and NOTHING YOU CAN DO OR BE GIVEN TO DO. You are literally expected to sit there, stare at your screen, and keep Refreshing your work program in the hopes new work comes in... which on average, nets you maybe ONE case in a 3 hour window. Again, I've lived this, and am not exaggerating. I never thought I'd work someplace where I actually begged for MORE WORK TO DO!! "What am I supposed to do then?? There is no work coming in!!" numerous workers plea to their managers when yelled at for surfing Google search results (the only loophole luxury on the floor), to which their zombified superiors reply "Keep refreshing in case something comes in"... or "keep calling customers" (who you've already called once for the day and can't leave more than one message for in a 24 hr window)... they don't even know what to say, because there is nothing to say.
All this on your weekends, as the "hazing period" (as referred to coldly by some employees) demands your first year be all weekends, with three workdays of late afternoon to night hours (11am to 10pm on average). After that, MAYBE you can negotiate "normal" hours of a work week, M-F.

Cons: long hours, stressful trying to fix an issue when a few of the attempts did not work.

log into our computers and phones and start taking calls.I learned many skills such as patience, simple computer troubleshooting such as wireless connection resolution, new computer programs specialized for GeekSquad, setting up in-house appointments for Technicians.The management team was great, they were very helpful, patient and willing to take time out of their busy day to assist with supervisor calls and teaching new resolutions.I have made a lot of great friends who were also co-workers.The hardest part of the job was the extreme high call volumes and stress trying to figure out a solution for the customer.The most enjoyable part of the job was talking to and helping people with their issues and making new and good friends.

Cons: base salary is not that great. however the sales bonues are great

Working in an inbound/outbound call center means there is lots going on. The management at NCO value their agents opinions and allow the agents to express ideas freely and without bias.NCO also has a university which is open to all employees and can help strength skills as well as move up in the company.