YOUR LUXURY VILLA AWAITS

Chalet Serena

When you stay at Chalet Serena in Chamonix, you get the chance to mix comfort with incredible accommodations, making this a trip that you will appreciate every second of.

This seven-bedroom, seven-bathroom property is the perfect place to bring your large group for a wonderful getaway. You will love taking in the majesty around you from the balcony, which is spacious with plentiful seating. Nothing can compare to these breathtaking mountainside views. It will seem as if you are looking at a photograph.

Inside, you will enjoy hanging out around the fire in the comfortable living room area. You will love spending time in the sunken lounge and getting together for meals in the beautiful dining area.

When you want to take a dip, you can do it in the outdoor Jacuzzi, the perfect way to spend an evening. When it is warm out, you can hop into the outdoor pool with Jetstream. You will love getting everybody together to watch a movie in the cinema room. For some extra fun, get together in the game room for a foosball tournament. How many vacation homes have you visited with an indoor slide? After this trip, you can add one more to the count.

The relaxation facilities are particularly spectacular. You can step in and enjoy the incredibly stylish sauna, steam room, or massage room whenever you feel like taking some time to treat yourself. When you are done, enjoy the walk-in shower to rinse off and feel totally refreshed.

You came to Chamonix to ski, but that doesn’t mean there is anything wrong with indulging in all the accommodations that Chalet Serena can provide to you. When you stay here, the fun will begin at the very moment you arrive.

Service & Reservation Options:
The chalet can only be booked on fully catered and self catered basis. The fully catered option can be booked on a short stay basis from a minimum of 3-nights, self-catered is a minimum 7-night stay. Please contact our villa specialist for more info.

Self-catered rates include:
- 7 nights luxury accommodation
- Exclusive use of the property and it's facilities
- Pre-arrival itinery build and booking of all services
- Check-in (4pm-8pm) and check-out (up to 10am) with a member of the Concierge team
- In-resort concierge service between 8am and 5pm
- Mid-week towel change and housekeeping visit (3 hours)
- Luxury bath and body products, dressing gowns and slippers
- End of stay cleaning

Rates are set in US Dollars. Prices in other currencies may fluctuate.

Rates set in Euros. Prices in other currencies my fluctuate.

Utilities included

Villa orientation

Deposit/Payment: 40% deposit. Balance due 90 days prior to arrival

Check In: 4pm

Check Out: 10am

PROMOTIONS

10% off
Chalet Serena is offering 10% off for travel between February 20, 2019 and April 27, 2019.Promotion applies to the 6, 7 bedroom rate category.Minimum length of stay is 7 nights.
Offer ends: April 27, 2019

Offer cannot be combined with other offers | Offer based on availability | Minimum night stay required | Non-transferrable | No cash value | Promotion is only valid on new reservations | Black-out dates may apply

Do we share the villa?click to close

No. You will not share the villa with another party. The villa is exclusively yours. If a larger villa offers a lower bedroom rate category, the villa will remain exclusively yours but the unrented bedrooms will be locked off.
For example, a 5 bedroom villa that offers a 3 bedroom rate will be the exclusive use of the guest but two bedrooms and their en-suite bathrooms will be locked off. Capacity is capped at 2 guests per bedroom.

Are we protected from fraud?click to open

Yes. Isle Blue stands behind you throughout your entire vacation. Unlike other companies, each property we offer has been hand picked to ensure that our standards are met. All property managers are vetted and payments are required to be held in escrow. Our primary obligation is to ensure your satisfaction and to have an exceptionally memorable vacation.

Can you explain the reservation process?click to open

Once a reservation request is received, Isle Blue will request a contract from the property manager for your dates of interest. Once the dates are confirmed and contract is received from the property manager, a payment will be required to confirm your reservation.
Once a reservation is confirmed, a concierge will welcome you to the planning stages of your vacation to assist with arrival logistics, rental cars, transfers, and a host of concierge services.

What offerings are included with the concierge service?click to open

Our concierge is a complimentary service to our guests. An exceptional benefit. The concierge will assist with your arrival and departure logistics and offer a host of additional services. Services may vary per destination but typically include the following benefits:

Transfers

VIP Services

Chef Services

Spa Services

Activity and Excursion booking

Rental cars

Provisioning

Please do not hesitate with any special requests. Our team is here to ensure you dream vacation becomes a grand reality.

Can we arrange an early check in?click to open

Early check in may be possible but is at the sole discretion of the property manager. Early check in permission may not be granted until 24 hours prior to arrival.

Can we arrange a late check out?click to open

A late check out is rarely granted due to the turnover needs of a villa. A late check out may only be granted 24 hours prior to your departure from the property and only when there is no check in scheduled on the day of your check out. If a late check out is urgently needed please contact us.

Are transfers to the property included? click to open

Select villas may include a one way or roundtrip airport transfer while others may provide an escort or meeting point. Arrival logistics will be handled by your dedicated concierge as well as other concierge needs. The property's transfer policy will be listed under the Policies section.

What to expect upon arrival?click to open

In general, a villa orientation will be provided along with a key turnover. During the orientation, information and instructions for the property will be provided. Emergency contact information will be provided. We are available 7 days a week to assist with any urgent needs.
The arrival procedures vary from villa to villa, select villas may include welcome provisioning while other properties will provide basic arrival information.

What is the cancellation policy?click to open

Since these vacation homes are one of a kind properties, the cancellation policy is strict. We highly recommend considering trip/travel insurance to protect against any unexpected cancellations or issues that may arise.
For more details, please visit Travel Protection

What happens if the property becomes unavailable after I reserve?click to open

In the unlikely event, the rented property becomes unavailable due to a major issue that may affect a guest's experience or a transfer of ownership, Isle Blue will coordinate with the property manager to find an alternate property of equal or superior standard that is subject to the guest's approval. If an alternate property is not acceptable to the guest, the guest will receive a full refund.

Do you accept credit cards (American Express, Mastercard, or Visa)?click to open

Yes, we accept all major credit cards. American Express, Visa, Mastercard and Discover are accepted. Please note that credit card charges may be subject to additional fees. There are no fees with payment by wire transfer or check.
In the near future, we expect to accept a greater variety of payment methods and currencies via Stripe.

Is housekeeping included?click to open

Housekeeping tends to be a standard among vacation homes but the frequency may vary greatly depending on the property manager’s standards. Most properties will offer daily housekeeping (except Sunday and holidays) while other villas may only provide a mid-week cleaning. Please refer to the Policies section to learn about the housekeeping frequency of the property.

Are towels and linens provided?click to open

Yes. The property will provide bath and pool towels along with linens. Towels and linens will be refreshed as needed.

Are toiletries and tissues provided?click to open

A property may supply an initial supply of soap, shampoo, toilet paper and paper towels but replenishment of supplies once exhausted may be the responsibility of the guest. Each property varies in their handling of toiletries and paper products.

Is a hair dryer available?click to open

A hair dryer should be available at the property. Upon arrival, please check the bathrooms or closet. Typically, a hair dryer is included in each bathroom.

Is an iron included?click to open

Typically yes, irons tend to be standard equipment for vacation homes. Please ask the property representative upon orientation for the location of the iron.

Isle Blue provides the most in-depth expertise and insight for vacation home rentals and vacation planning. For further helpful tips, answers and recommendations please visit our extensive Knowledge center that hosts articles and answers on general as well as destination specific topics.

WHAT OUR GUESTS ARE SAYING

"Isle Blue is everything they say they are. They were a pleasure to deal with and were very responsive and informative. The pictures on their website are exactly what you end up getting and they provide full concierge service throughout your stay. My family and I had an amazing time and before we even returned home, we went to the Isle Blue website to check out their inventory for our next vacation. They really are just that good!"