One of the form fields is not shown on form

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ipbr21054

Asked on February 01, 2017 at 07:22 PM

Hi,

I used to receive in my form a link for the field "Link To Part Number"

Where this link should be now I just get a blank field

The form in question is 62115565434352

For an example in my submissions for this for there was an email with it showing on January 20th I think

Your current email configuration is somehow disrupted. What I suggest you is to delete the existing one:

And, re-create a new one. This should resolve your issue. Do let us know if it persists though.

Please contact us again if you need any further assistance.

ipbr21054

Answered on February 02, 2017 at 06:36 AM

Strange but i would like to use this email as its what i use for my business.

Using a different email isnt quite right ?

Any advice

JotForm Support

owen

Answered on February 02, 2017 at 06:38 AM

I'm sorry, I didn't mean you should use a different email address. I just suggested you to delete your current configuration and re-create a new configuration with the very same email address. The issue is not related with your email, it's just your configuration on our end.

Please remove it and re-add it, it should work. It's like a reset.

I hope this helps. Sorry for the confusion.

Kind Regards

ipbr21054

Answered on February 02, 2017 at 06:48 AM

Hi,

Ive done as advised then completed another form.

But still it is missing.

See image supplied.

JotForm Support

owen

Answered on February 02, 2017 at 07:00 AM

Thank you for your quick actions. Now, I have one question in mind. How do you fetch data to that particular field? It has no conditions, it is hidden so, there is no way to fill it out. Did you have conditions for that which are no longer there? Currently, I can't see a way how that field is filled.

Please let me know how you used to do it. I can provide further assistance then.

Thank you!

ipbr21054

Answered on February 02, 2017 at 07:02 AM

OK,

Please let me check at my end.

ipbr21054

Answered on February 02, 2017 at 12:47 PM

Hi,

I have checked all my back up files and all are character for character so no problem there.

Below i have supplied a screen shot from an email i received through your site.

The date was January 20th.

As you can quite clearly see THEN the field that is now missing was actualy being inserted.

I was refering to the forms that i have had to send myself to see what the form received would look like.

I have had to use my own credits to do this,all this has been taken out of my allowed credit email.

JotForm Support

seth

Answered on February 03, 2017 at 08:13 AM

Hello,

We don't have authorization to increase your limits. However, if you get in trouble at the end of the month, please contact to us again and refer to this thread. We will help you out to increase your limits temporarily at that time. Hence, no worries, we can help you out if you encounter limit problems.