According
to my notes, Resnick and I had a telephone conversation earlier this same
day, in which he told me the reason I had been losing service was that
the 2-pair drop from the house to the street had been bad. He said that
M. Norwood had told me that when the trench was dug to replace it (November
4-5, 1996). I replied this was impossible, as I had been away at
a funeral most of the first day and at car convention in Nevada the next
day (in fact, I had asked them not to do it on these days, knowing I would
not be there, but they came anyhow).

Because of
what he had just said about the 2-pair buried drop being bad, I told him,
"Let me turn the recorder on." Resnick seemed to panic at that
point, saying "I heard you turn on the recorder. That's illegal,"
and he hung up. Oh, what a tangled web we weave, Mr. Resnick!

Not long
after that, I received the first document below, a fax-back of my letter,
with Resnick's note written on it. He evidently wanted to get his
own version of our conversation on record! (Note that he did not,
however, address any of my questions.) I responded with the two following
faxes (below). I wanted it on record that he had told me the 2-pair buried
drop was at fault this time. I also wanted it to be acknowledged that
M. Norwood had repaired my phone line on August 3, and I included the
business card I had received from her that
day in the fax. (Ms. Standen is Rick Resnick's supervisor.
For her response to my questions, see March
4, 1997.)