Uninstalling Simple Survey

FAQHowTo__kav

Summary

When you try to uninstall Simple Survey you most likely will encounter two errors preventing you from doing so. There is a Force.com site reference and permission set that need to be removed before Simple Survey can be successfully uninstalled.

Details

Removing Simple Survey from your organization will result in an Unable to uninstall package error.

The Simple Survey Site Guest User is given access to the Simple Survey Manager (CRED) permission set. You will need to remove this permission set.

Go to Setup > App Setup > Develop > Sites.

Click on "Simple Survey" under the heading Site Label

Click on the Public Access Settings button

Click on the View Users button

Under the Full Name heading click on "Site Guest User, Simple Survey"

Click on Del next to Simple Survey Manager (CRED) in the Permission Sets related list.

A Simple Survey Visualforce page is used by the Site that was setup for the survey. You will need to remove the Visualforce page and deactivate the survey site.

Go to Setup > App Setup > Develop > Sites

Click on "Simple Survey" under the heading Site Label

Click the Edit button

Uncheck Active

Change Active Site Home Page from the Visualforce page "Simple Survey" to "InMaintenance"

Click Save

If you have installed the Simple Survey extension package, which contains workflow rules to automate survey delivery, you will also see a third error related to this package. Simply uninstall the extension package before attempting to uninstall Simple Survey.

Simple Survey will now uninstall. If you continue to have issues with uninstalling Simple Survey, please contact simplesurvey@internetcreations.com.