1) iPhone 4S
2) iOS v6.0.1 (not sure but latest)
3) app version 2.09 (again, not sure but latest
4) video selection works properly but video fails to buffer/load (loading circle remains at beginning of video forever)
5) reproduce: specifically on loading hayate no Gotoku and the world god only knows but assuming others have the same problem

1) iPhone 4S
2) iOS v6.0.1 (not sure but latest)
3) app version 2.09 (again, not sure but latest
4) video selection works properly but video fails to buffer/load (loading circle remains at beginning of video forever)
5) reproduce: specifically on loading hayate no Gotoku and the world god only knows but assuming others have the same problem

Thanks!

Can you try logging out / logging back in?
Can you try a fresh uninstall / reinstall? (2.09 is not the latest.)

1) iPhone 4S
2) iOS v6.0.1 (not sure but latest)
3) app version 2.09 (again, not sure but latest
4) video selection works properly but video fails to buffer/load (loading circle remains at beginning of video forever)
5) reproduce: specifically on loading hayate no Gotoku and the world god only knows but assuming others have the same problem

Thanks!

Can you try logging out / logging back in?
Can you try a fresh uninstall / reinstall? (2.09 is not the latest.)

Hello, I am having a problem with this since I got the new phone. Please help.

1) Device type : Iphone 5

2) OS version - 6.1

3) App version : 2.10

4) Detailed description of the problem: I open the app and it crashes. Actually, I open it and it's back to the welcome screen. It never open completely.

5) Steps to reproduce the problem: No matter how many updates, it just won't work here. Strange enough, on my old phone, I did a complete restore as new and now it works on that old device, the Iphone 3GS. It's as if I have to restore everything new to make it work. Please I need a real solution without deleting my data.

Hello, I am having a problem with this since I got the new phone. Please help.

1) Device type : Iphone 5

2) OS version - 6.1

3) App version : 2.10

4) Detailed description of the problem: I open the app and it crashes. Actually, I open it and it's back to the welcome screen. It never open completely.

5) Steps to reproduce the problem: No matter how many updates, it just won't work here. Strange enough, on my old phone, I did a complete restore as new and now it works on that old device, the Iphone 3GS. It's as if I have to restore everything new to make it work. Please I need a real solution without deleting my data.

Hello, I am having a problem with this since I got the new phone. Please help.

1) Device type : Iphone 5

2) OS version - 6.1

3) App version : 2.10

4) Detailed description of the problem: I open the app and it crashes. Actually, I open it and it's back to the welcome screen. It never open completely.

5) Steps to reproduce the problem: No matter how many updates, it just won't work here. Strange enough, on my old phone, I did a complete restore as new and now it works on that old device, the Iphone 3GS. It's as if I have to restore everything new to make it work. Please I need a real solution without deleting my data.

Hello, I am having a problem with this since I got the new phone. Please help.

1) Device type : Iphone 5

2) OS version - 6.1

3) App version : 2.10

4) Detailed description of the problem: I open the app and it crashes. Actually, I open it and it's back to the welcome screen. It never open completely.

5) Steps to reproduce the problem: No matter how many updates, it just won't work here. Strange enough, on my old phone, I did a complete restore as new and now it works on that old device, the Iphone 3GS. It's as if I have to restore everything new to make it work. Please I need a real solution without deleting my data.

On your iPhone 5, delete/uninstall the app and then reinstall from the App Store.

Once you have the app reinstalled, log back into the app.

Still no good. It opens and sent back to the welcome screen. I don't know why is this happening and some other apps go through this as well. I need help, please.

When you say "sent back to the welcome screen", what are you referring to? You said that some other apps also do the same thing. Are those other apps also taking you to this welcome screen, or do you mean that you have other apps that just aren't working?