Paul Clark VW is a family-owned and run dealer that promotes an atmosphere of acceptance and help for all applicants across the spectrum. Customers are treated as equally important here no matter what their situation may be.

Mr. Clark has allowed his finance director, Michael Tishman, to work with the banks that he feels fit his customers’ needs best, and Santander Consumer has taken the role as his No. 1 non-prime bank.

Michael has taken the time to learn our program in and out and, as such, has consistently pieced deals together with us week after week despite the Volkswagen brand not being one of more high-volume vehicle lines. As a DRM, I always feel welcome at this store, and consider my visits there productive and valuable on both a personal and professional level.

How long working with Santander Consumer USA: Six years

What do you like about doing business with Santander Consumer USA:

We at Paul Clark Volkswagen enjoy the speed and efficiency that Santander Consumer USA operates at every day. Everyone we speak to is knowledgeable and hard working. Because of the professionalism of Santander Consumer USA our deals close the first time, and that helps with our cash flow and increases our ability to grow our business. Santander Consumer USA is our best bank – bar none!

One best practice that contributes to your dealership’s success:

One best practice that contributes to our success is [Santander Consumer USA’s] rehash tool. The rehash tool allows us to “discuss” deals without the typical phone calls and “phone tag” delays. We can make adjustments and get qualified customers into vehicles more efficiently.

Describe your experience with Santander Consumer USA:

We would like to spotlight your RoadLoans program. RoadLoans provides to us additional qualified approvals that we never would have received through our traditional resources. These extra deals can make a mediocre month into a good month.

The culture of our store makes it special. Our employees, in particular, contribute to the success of our dealership month in and month out. We take pride in providing excellent service to every customer that walks into our showroom. This creates a great customer experience and returns positive results.

DRM Joe Carpentieri’s comment on what makes dealership special:

This is a fantastic store to be the rep for. They have a solid group of team players that know how to structure their deals and send in clean funding packages. They make my job as a DRM easy. The employees rarely leave, specifically the finance team, which has been in place for a few years now. That says a lot to me when I see the finance team at a store stay together for a long stretch of time with little to no turnover. The guys are very welcoming every time I come in and are always very positive.

How long working with Santander Consumer USA: 10+ years

What you like about doing business with Santander Consumer USA:

It’s easy to do business with Santander. The speed of the callbacks coupled with the user-friendly Extranet allow us to work our deals in real time and get the best deal possible for our dealership and the customer. Funding is always a smooth process from start to finish, and we continue to send more business because of that. The credit buyers are always helpful and our DRM is available whenever we need him.

One best practice that contributes to your dealership’s success:

Working together as a team brings about positive results.

Describe your experience with Santander Consumer USA:

Overall our experience with Santander has been very positive and VERY profitable. The ease of doing business with Santander allows us to consistently send more business their way and put more and more cars on the road! The call backs are always solid, and we typically have a way to go!

Our business has been in the community for years, and we value our customers. Our customer service stands out from the competition, and the people that work here create that culture. We are able to accommodate and serve our Ohio and Pennsylvania customers in a highly competitive General Motors market.

DRM comment on what makes dealership special:

Greenwood Hubbard Chevrolet has always given us looks at the nonprime business, and we have had success over the years. They use our Dealer Extranet to increase their volume, and their ability to structure their own deals has helped increase their bottom line. Greenwood is an ideal Santander dealer, and we appreciate growing their business.

How long working with Santander Consumer USA: 10 years

What you like about doing business with Santander Consumer USA:

Santander Consumer USA has been a consistent lender, and we count on them month in and month out. Our buyer and dealer rep are always ready to help put deals together. Having access to the Dealer Extranet saves us time and gives us more flexibility in our deals.

One best practice that contributes to your dealership’s success:

Greenwood’s number one best practice is catering to the customer and putting the customer first.

Describe your experience with Santander Consumer USA:

Santander gives us opportunity for almost any customer that walks through the door. They are a full-spectrum lender and every year it seems their footprint grows within the dealership. We put our customers first and knowing that there is a flexible business partner working with us, we know we can.

We are a family-oriented dealership. We offer a unique experience for our guests to be treated like “family.” Guests are given a visitor guide upon arrival to help determine which options work best for their needs and credit situation. Gary Lee Eckley has worked for years to establish himself as “That Family Guy,” which is promoted on various news media and social media outlets.

DRM comment on what makes this dealership so special:

The staff at Brown Daub Kia is truly a team after one goal – helping every customer that walks into their showroom. They are able to use our program to its fullest extent to ensure customer satisfaction and dealership profitability. What’s most impressive is their processes and paperwork: This store maintains a two-day turnaround in funding, on average, including through our busiest season. Brown Daub Kia is a valued dealer.

How long working with Santander Consumer USA: 15 years

What you like about doing business with Santander Consumer USA:

Santander offers a unique platform to rehash deals. This is not only a huge time saver, but also helps in finding the right vehicle based on our customer’s needs, all while maximizing profit potential. We also like the flexible credit hours and the availability of the credit buyers and funders to help, not only to make sure we can put a deal together but to make sure the deal sails through the funding process.

Describe your experience with Santander Consumer USA:

We’ve had a lot of experience with customers who maybe had little to no credit. With the program offered by Santander, we’ve been able to open the door for many people who have not had success at other dealerships. We are happy and fortunate to have been partnered with Santander, and look forward to many continued years of this very successful relationship.

The culture of my store makes it special. Everyone here contributes to the success of the store from the top to the bottom. We take pride in treating our employees right and taking care of them, because we know they will do the same for our customers.

DRM comment on what makes dealership special:

Everyone at this store is welcoming. They address any issues head on and seek a fair and timely resolution. Everyone is always willing to help in any situation, and has a positive vibe to go along with it.

Chafik Amrani, AutoNation Toyota

How long working with Santander Consumer USA:

Since the beginning.

What do you like about doing business with Santander Consumer USA?

I really like the flexibility and ease of use of the Extranet. This allows us to make quick decisions and make the buying process easier for our customers. The quick response to submitting an application is also something we like and appreciate. I also like the people I work with at Santander Consumer USA. Everyone is friendly and willing to assist me with any problems that may arise.

One best practice that contributes to your dealership’s success:

We stay on top of any issue or problem from the get go. This practice keeps everyone happy and informed. We also do a lot of training to keep our employees educated on our products and to keep everyone fresh.

Describe your experience with Santander Consumer USA:

We are a store that does 740 cars a month. Our experience with Santander is a positive one with Santander being one of our most-used lenders, certainly No. 1 in subprime loans. I can see our business growing with the new signing of Santander as a preferred lender for AutoNation.

Our core values of being positive, friendly, helpful, respectful, professional, enthusiastic and treating our customers as if they are guests in our home. We continually strive to provide every customer with the best customer experience ever.

DRM Stephen Rivelli’s comment on what makes dealership special:

I have been working closely with Julio and his team for the past five years. During that time I have seen his finance managers really embrace our Dealer Extranet. This is a very busy dealership and they find many uses for the Extranet.

One special event the dealership runs every few months is a “midnight madness sale.” Of course, we do not have buyers actively working at those hours, but that does not stop the dealership from rehashing deals and delivering cars.

The finance team there also will use the rehash tool on deals that they might not have been able to put together during the day by going into the Extranet after hours and reworking applications with different units. They will capture a few deals a month by doing this.

They also are big fans of uploading docs to satisfy open stips on deals in funding through our Funding tab, also located on the Extranet. They are able to fund their deals much faster than relying on faxing and emailing stips to our funding department.

I have had the pleasure of dealing with Santander since Teddy Nissan opened the doors. Santander has been a valued partner helping Teddy Nissan grow into one of the most successful Nissan dealerships in the United States, number seven in the nation for January 2018. We owe part of that success to Santander.

Teddy Nissan is able to offer the best customer experience due to Santander Extranet. This technological marvel allows the Teddy Nissan finance department to work deals obtaining instant decisions, also giving us the ability to restructure deals during and after business hours to find the best option for our clients. Teddy Nissan would not be able to offer the best customer experience without Santander as our partner.

The family atmosphere, the tenure of our employees, and the owners can always be found here.

DRM Lauren Gallart Bacon’s comment on what makes dealership special:

This dealership is family run and owned. If a customer emails a concern, the owner or GM contacts them almost immediately. The customer service and atmosphere is amazing when you walk into the dealership. They support Santander with all of our programs. They are a current RL dealership, they also did a Direct Mail drop last year and they send 100% of their applications to Santander.

How long has the dealership worked with Santander Consumer USA:

We have been a Santander dealer partner since before it was Santander!

What do you like about doing business with Santander Consumer USA:

We like the ability to do loans for the full credit spectrum. The Extranet makes working deals so much faster and more efficient than having to call buyers at other banks. The Extranet also provides the ability to get deals funded faster by uploading any additional information or stips quickly and easily.

One best practice that contributes to your dealership’s success:

Using the Extranet to structure and maximize every Santander deals profit potential.

Please describe your experience with SC:

We just signed up for RoadLoans and in the first three days set three out of five appointments. We delivered the second lead we received with a $4,279 profit. Every lead we’ve received has responded to our initial contact and wants to buy. Our rep was persistent since I arrived here six months ago, telling us how good the RoadLoans leads are and how she believed the program would benefit our store. She was correct, and we couldn’t be happier that we finally took her advice.

– Kyle Bacon, General Sales Manager

GSM Kyle Bacon and Sport Chevrolet are sold on Santander Consumer USA.