All orders received by Noon will ship the same business
day. With the exception of a few outlying regions, your shipment will arrive within 2 business days
anywhere within Canada. Customers reside in major cities who are available to sign for their shipments during
regular business hours should select UPS for fully computerized trackable shipment status.
Xpresspost should be used if your ship-to address is in a remote area, or when you are unable to sign for
packages during regular business hours. Overall, UPS is more reliable for timely delivery.

For customers with established purchase history, all in-stock orders received by noon, Pacific Time (GMT-8), will ship on the same business day.

Customers may select to use either UPS or Canada Xpresspost (UPS does not deliver to P.O. Boxes).

Shipping rates apply on a per shipment basis.

For the purpose of shipping charges, a box set counts as one (1) DVD.

Your first shipment must be delivered to an address verifiable by your credit card bank (see Payment Method below).

With the exception of a few outlying regions, all shipments are guaranteed to deliver within 2 business days.

Each shipment will require a recipient signature. If a signature is not available,
a card will be left informing you that the package is waiting to be picked up at the nearest
Canada Post office (XpressPost) or UPS Depot (UPS).

Depending on the size and value of the shipment, as well as the delivery location, C&L reserves the final
decision to choose the courier best suited for delivery purpose.

Freight ChargesShipping charges will be shown on the checkout page.

Address Correction/Redirection Charges

Additional shipping charges will be billed to the customer account if any one of the following occurs

The courier is required to make an address correction due to incorrect information supplied by the
customer (such as wrong postal code).

We accept Visa and Mastercard on our secure server. If you are making your first purchase with us, it is our
policy to contact the issuing bank to verify that your first shipment is shipping to your credit card billing address.
If you wish to ship to an alternate address (such as your work address), please contact your credit card company to add
a ship-to address to your credit card information profile.
This security measure may occasionally cause a delay, but it is necessary to minimize fraud and to protect our customers.
You may change your ship-to address for subsequent shipments.

You may also pay (in advance) by Bank Draft or Money Order drawn in Canadian funds made payable to: C&L InterNet Club.