You’ve just hired a rockstar employee—now you’re wondering how long you’ll be able to keep her.
Competitive wages and benefits are not enough to ensure that your best and brightest rockstars will remain engaged. In fact, I bet you will find that when you interview your employees about what they value most at work, very few — if any — will say salary.
Rather, employees are most likely to say...

In case the hordes of men having panic attacks in the card aisle of CVS hasn’t tipped you off, today is Valentine’s Day.
This cruel holiday certainly makes us all ponder a lot of things. Why, for example, do candy hearts taste like chalk dust? Why do we still eat 40 of them? Why can’t we meet that special someone while sitting on our respective couches in pajamas?
We also stop to think about what...

Attracting top talent isn’t getting any easier, but it’s certainly more fun these days. We have better ways to identify and engage with candidates, which is changing the game. Recruiting is a contact sport and I find it more exhilarating than exhausting.
Brad Schwartz and I led a thoughtful discussion about this topic recently with other property management professionals. As President of MSB...

I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court.
Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a proactive approach that maximizes compliance and minimizes your need to...