But Time Warner Cable's scores declined 5%, the most of any provider. That gave Time Warner a 60 satisfaction rating on a scale of 100 in the first quarter of 2013 compared to a score of 63 in 2012, according to the report. »Read Full Blog Post

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My last Time Warner bill was $196.00 with taxes and fees. I switched to Uverse and am paying $40.00 less a month. When I asked Time Warner for some adjustment I'd get a $5.00 a month pittance. When I asked Time Warner to downgrade my phone plan they would claim my bundle price would increase. When I read they were hiring 200 retention specialists in Milwaukee I knew they were shooting themselves in the foot.

The Cable TV model needs to die already. There are better, more efficient ways to deliver content available, there is no benefit to consumers to continue being slaves to this dying business model. Most people watch a mere fraction of the programming available via cable television, and could get by with 10 or fewer channels. We need a system that allows consumers the choice to subscribe to quality high definition streams of just the content they want, and damn all the rest.

Current cable bundles are propping up junk nobody watches via subscription fees most people pay for their news channel of choice, a sports channel, and one or two other channels. (i.e. FX, Cartoon Network, Comedy Central.

I have been saying it for years- A LA CART it! I do not speak Spanish, yet am forced to have 3 Spanish only channels. I do not shop on TV but am forced to have home shopping network. Let me pay a fair price for the channels i want. With Netflix, Amazon andthe internet who needs Time Warner?

This is the least surprising thing I've ever read. It only confirms our experience at home. It's like they just don't care. They are terrible to deal with; we have constant service and technology problems; and we dread having to call in to have it fixed (often purgatory long holds and then ineffective help).

Maybe this will be the kick in the butt they need to spend some money on service. I doubt it though as they must know this and just don't seem to care.

TW-Miw prices are too high for all services offered. the cable Internet is fast, but costly. TV is costly as you mostly watch channels available free over the air, so you are paying high for a few movies & sports watched. Skip the phone as cell phone is the way to go. Even bundled the price stinks.

Drop cable for TV and get TV free with a cheap antenna and your digital ready TV. ATT Uverse Internet is cheaper if you select the slower speeds.

I had TW for many years as well and considered their customer service, at least in terms of in-home service, as very good. They have many technicians and service vehicles in the area I live. To get DirecTV in your home requires an act of God and they send someone who lives 75 miles away. They both make it difficult to contact by phone

I switched to DirecTV over 2 years ago, After the first year of the agreement, they gouge you just like TW. You almost have to switch around to get the best deal after your initial agreement ends. I did get DirecTV to bring down their charges considerably by threatening to dump them. It's too bad you have to threaten them severely to get back to a reasonable monthly charge.

I have had TWC and Charter and they both have horrendous customer service compared to Directv (best) and Dish (pretty good). In addition to being helpless with technical issues, they frequently misinformed me about products/pricing displaying an astonishing lack of knowledge as to what they were even offering. Do yourself a favor and switch to dish... much better pricing, product, and customer service.

Saw your post on the next page and now this one. It looks like you are doing promotions for DirecTV. I've had Direct for over 2 years and their customer service is horrible. As I said before, so was TW. Btw, I don't know exactly how long you've had Direct, but I don't see how you are paying that little.

The first month with Direct I paid over $ 52 on a $ 34.95/mo plan. After the first month they started raising the price for various reasons. They added a service plan without asking and claimed the rates increased as well. I was told by other Customer Reps that the rates didn't go up. You get different information from different Customer Reps with them. Of course they could happen as well with other companies I'm sure.

The REAL boom was lowered after the end of 12 months. They were trying to charge me close to 3 times what I paid after the the first month. At the end of the 2 years and end of contract, you at least have some bargaining power, but you have to threaten them with law suit and termination to get them to drop it to a reasonable level. I got my charges reduced by over $ 50/mo, when 2 years was up after many threats. It's unfortunate they operate that way. Their only real concern is securing NEW customers and to a lesser degree when you threaten LOUDLY to terminate. The apparently may their money after 12 mo are up and before 2 years.

Wait till next year when you will have to pay hundreds of dollars for NFL Sunday ticket and get nothing free. Like I said, their only concern is sucking in NEW customers.

i am just sharing my experience in trying to help people out.. i have no allegiances other than myself. i understand some of the concerns you mention here but if these were suprises to you, then that is your own fault for not understanding the terms of the contract.

yes, i no sunday ticket is only free for the first year... i know my rate is going to jump from $64 (after tax/fees) to $79 next year and then close to $100 after 2 years... but i received a $200 prepaid card when i signed up with directv and was paying $107 with TWC the very first month without any Sunday Ticket. How can you even compare that? You are literally complaining about having to pay for Sunday Ticket the second year instead of being happy to get it free for a year. I plan to cancel my Sunday Ticket subscription this year for price reasons you mention but you are not obligated to keep it. Take all the freebies and low rates and kiss cable goodbye... no reason to put up with their exhorbitant rates and poor customer service. heck, they don't even carry Sunday Ticket if you wanted it.

They DON'T explain how the contract works and if you are honest you will admit that. I know as do most people that you will be charged considerably more than the advertised monthly rate, but they purposely don't explain what you will be paying after 12 months. I had the guy fit to be tied when I signed up because I asked so many questions and actually had him put some things in writing

It's foolish, and so are you to pretend that they are upfront about ACTUAL costs. They are not and this is integral to their business model.

Of course you are not obligated to keep Sunday Ticket . That goes without saying. I did receive a small rebate from DirecTV and Best Buy since I signed up in their store at a Direct booth. That was a $ 200 rebate which was great and which I used shortly after to buy another TV. I am appreciative of the Best Buy offer as the Direct rebate was peanuts otherwise.

Again, however, you are painting a rather unrealistic picture, though and it sounds like one of their TV commercials. The REALITY of things is that after 12 months they definitely lower the boom on you and will continue to do so after 2 years if you allow it. They are all greedy so painting DirecTV as some sort of breath of fresh air that people should flock to is NOT realistic.

Now feel free along with attic , out of stater and your other CONSERVATIVE compadres to give a hearty Thumbs Down.

well, they explained it to me clearly so i am just giving my own personal account. obviously you can give your own experience but they have followed through with everything i as told from a pricing standpoint and it clearly shows on your statements... " $$$$ credit months 1-12"... "$$$ credit months 13-24" so you can see how much you can expect your bill to increase over the life of the contract. again, still much cheaper than cable and when your credits run out after 2 years, you are in the same position to go back to cable or switch to another satelitte provider without penalty if you want.

you sound like a conspiracy theorist. lol perhaps you lack comprehension skills... what was this 'boom' you speak of? when your rate went to $80 after one year? why would you 'allow it'? doesn't make sense if your not contacted to be with them and you don't like your service why you would 'allow' anything you don't like.

you need some help chief... now you're arguing that something that is clearly shown on their website when you create your own package is not there... anyone that goes there can see that and completes shreds your credibility. next you'll be arguing that earth isn't a planet.

I moved 4 blocks away and lost my AT&T service and ended up with TWC. So terrible. In 5 years with AT&T, I called customer service 0 times, had no service interruptions. In 6 months with TWC, I've had to call customer service 3 times, have had to reset my box at least a half dozen other times and have had shows I DVR'd disappear everytime I have to reset the box.

And every other service in the world lets you watch and record more than 2 shows at a time, except for TWC. Update your freaking technology TWC.

No, DirecTV, except for the NEW and more expensive "Genie", doesn't allow you to record more than one channel at a time. You can record 2 channels if you are watching one of them. That stinks and was standard for all DirecTV cumstomers until they came out with the Genie not that long ago.

Two weeks ago, we had out cable service downgraded to remove the DVR and also an HD tier that we rarely watched. W also had our RR phone line removed.

Since then, my RR email has not worked. I have spoken to tech from TWC on three occasions and had several online "chats." Each time it led to them telling me that I can simply re-register on their web site, only to find that the site has not been functioning. I went to the Mayfair Mall store on Saturday to try and straighten it out, and their response was that I should register an email with gmail or Yahoo, in case something like this would happen again.

current twc customer, just got rid of my cable tv and just have internet. put on the roof an antenna and im happy.$70 less a month works for me. was tired of the dumbest reality shows, and they just get worse!redbox is my friend now