Returns & Exchange

11/1/2017

POLICY:

Smart Wheel Canada accept return of products purchased in store or online that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes which result in the shipment of incorrect products to our customers will also be accepted for return.

Refund or Exchange Procedure:

Return or exchange is accepted on most items* by providing original receipt (invoice) and reason for return or exchange within 15 days* from the purchase date, All refunds or exchanges must be in original manufacturer packaging and in acceptable condition of use (all manuals, accessories, gifts with purchase must be included). Refunds or exchanges may be subject to restocking fee of 15% - 30% as determined by the store management for any damaged or missing items or based on condition of use. | *Some conditions and exclusions apply: Due to nature of all electric & non-electric mobility equipment including Self-Balancing Equipment, Scooters, Smart Hoverboards, return or exchange are only accepted provided items are not used, assembled, opened, or altered from its original state or otherwise items would subject to restocking fee as above. We encourage all customers to test and try all electric scooter products prior to purchase.

Online Orders:

All Online Orders also qualify for 15 days Return / Exchange policy from the date of delivery as indicated by the carrier on the Delivery notification /tracking. To return or exchange orders placed through our website, please send us an email at order@smartwheel.ca or call us at 1.888.407.4997 option 4 with your order number and reason for Exchange or Return. Our team members are available to assist you during business hours of operations. Click here to see current hours of operation.

Order Early / Pre-Orders / Special Orders:

Order Early / Pre-Orders, can be cancelled or change to in-stock item after adjusting difference in value as long as order is not shipped or delivered to you. If your order is cancelled with in 15 days from the order date, you qualify for full refund or exchange. After 15 days has passed from the order date, you can only exchange products or receive store credit to apply to any other product you like or for future purchases. Once product is shipped and delivered to you, an additional 15 days of product exchange window will be allowed as part of customer satisfaction but refunds are not allowed.

All above Terms and Conditions are subject to change without notice. Nov 2017