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Many of these answers have been provided numerous times on the community.

In addition, we have offered customers the ability to participate in the focus group for the next majors by simply requesting access via sales@smartertools.com.

The first major release will be SmarterMail. The entire SmaterMail platform is exposed via API. The web interface is entirely new (join the focus group) and uses the API. The web interface scales down to mobile meaning that all functionality is now available on a mobile browser.

@Tim - late last year you got us to renew the subscription by promising version 12 and version 13 of SmarterTrack delivered in 2016. Provided that now is October and our subscription is to expire in a couple of months, are you expecting to release SmarterTrack 13 by the end of the year? Thanks!Serge BaranovskyOctober 4, 2016 at 3:41 PM

Hi, Serge. SmarterTrack 12.x was released in March and we're on track for the BETA of SmarterTrack 13.x next quarter with the full release in Q1 of 2017. The changes we're making to several areas of all of our products are pretty significant but we're putting in the hours to make them worthwhile. Derek CurtisOctober 5, 2016 at 2:35 PM

Hi Derek, of what you promised above, the "next quarter" is long gone and the Q1 2017 is ending in a week. Still, no SmarterTrack Beta 13.x and clearly you are not "full" releasing it Q1 of 2017... Do you have updated target dates? Thanks!Serge BaranovskyMarch 22, 2017 at 10:14 AM

Derek, thanks for the update. We don't use Chat and I will comment in that thread why.

BTW, I have noticed you updated your portal site to a secure HTTPS link while email notifications still point to the HTTP location. It took me a few minutes to figure while why I wasn't able to login when clicking the link in the email.Serge BaranovskyMay 25, 2017 at 7:20 AM

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But is there a road-map or a list of things for change on ST 13??
I have a few key things that have been brought up in this community before.. and was keen to know where/what items were being addressed.

Also.. there is always a mention of focus groups; user groups. et al... where does one sign up for that?

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SmarterTrack 13 is a significant behind the scenes update. We have done a TON of optimizations and performance improvements. Were also cleaning up the User Interface a bit and offering some new Skins. We have about 75 other little features as well.

We also focused on improving all aspects of Chat (Internal Chat, Live Chat with customers etc.) to use newer technologies such as SingalR etc. We have a new interface for chat so you can manage more chats concurrently.

SmarterTrack was at a point where we wanted to improve some of its foundation so we could continue to build upon it. Its a powerful product with a TON of features and some of those features get lost or are more difficult to use than they should be.

Were NOT going through a major reconstruction like we did with SmarterMail but still reviewing the product as a whole which will extend beyond this release.

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have you added ability to change default font for editor and also default font for portal?
we are waiting for this for 2 years,
have you added ability to enable 2-Step Verification?

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The portal was not our focus. The management area has seen significant changes and improvements. Were focused on simplifying but enhancing the management side of SmarterTrack with 13.x... More to come shortly. We are testing internally and will be releasing more information in a couple weeks.Tim UzzantiSeptember 6, 2017 at 3:38 PM

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So still no Active directory integration in SmarterTrack! i dont get it yet why this feature not added yet. i would have changed long time ago from servicedesk to SmarterTrack if this feature was available but still nothing.