Culligan water softener problem

I have a Culligan 9" Silver series softener that's not producing soft water. There is a hissing noise coming from the area behind the electronic control panel.
I found that water is running through and going into the drain hose. If I put the unit into bypass the noise and water flow stops. I also cannot get the unit to regenerate while in bypass mode which was suggested to relieve pressure on the unit prior to disassembling. Suggestion appreciated.

Howard

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I have a Culligan 9" Silver series softener that's not producing soft water. There is a hissing noise coming from the area behind the electronic control panel.
I found that water is running through and going into the drain hose. If I put the unit into bypass the noise and water flow stops. I also cannot get the unit to regenerate while in bypass mode which was suggested to relieve pressure on the unit prior to disassembling. Suggestion appreciated.

Howard

If you put the unit in bypass the water going to the drain will de-pressure the unit in about 5 minutes or so depending on how fast the water is going to the drain while the unit is in the service or home spot.