Terms and Conditions

These terms and conditions of sale (terms of sale) apply to the purchase & shipping of goods in the United Kingdom through this website. Please read these terms of sale carefully before placing your order. By completing the order process you confirm your unconditional acceptance of these terms of sale. If you need further information or have any questions about these terms of sale please contact us through our Contact Us page.

A copy of these terms of sale can be stored electronically or printed by all users of this website.

Company Details

VAT Registration Number

Ok Oki Ltd V.A.T. Registration Number is 174 2699 76.

Information Relating To Goods

We will make responsible efforts to ensure that the information about the goods available through this website is accurate and up to date. However, we do not warrant or guarantee that there will be no errors in the description and/or pricing of the goods or those goods will always be available if you wish to place an order to purchase them.

None of the material contained in this website is to be relied upon as a statement of representation in relation to goods sold therein. All images, illustrations and descriptions of goods are for information only and you are invited to contact us if you need any further information about goods. All capacities and dimensions stated are approximate and may be subject to change without notice.

We reserve the right at any time and without notice to modify the information about goods displayed on this website, including without limitation information on prices, description and availability of goods. Please note that in the event of an incorrect price or product specification being published on this website, we are not obliged to fulfil any orders placed at the incorrect price or supply products to fulfil an incorrect product specification. The foregoing will not affect your statutory rights relating to misdescribed goods. For more information about you statutory rights please contact Trading Standards Dept. or Citizens Advice Bureau. All prices stated are for new products and will be invoiced in United Kingdom Sterling (GBP-£) inclusive of United Kingdom Value Added Tax at the prevailing rate.

Product Warranty/Manufacturer’s Guarantee

All goods detailed on this website are supplied with the relevant manufacturer’s standard guarantee only. If you have need to claim against manufacturer’s guarantee you must contact us through the Contact Us page and your details will be forwarded to the relevant manufacturer. Please note that many of the products displayed will only be covered by the manufacturer’s guarantee when they have been installed to the manufacturer’s guidelines. okOKI do not offer any product warranty or guarantee on any product detailed on this website.

Placing Your Order

To place an order you must be 18 years of age or over. To place an order you will have to select goods on this website, add them into the basket, and complete the checkout and payment process. We cannot accept orders placed in any way other than as detailed.

If you have any problems during the placement of your order or if you are not sure whether or not your order made through this website has been received, contact us using the Contact Us page.

When you place an order you make an offer to us to purchase the goods you have selected. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including, but not limited, to the cases where:

You provide us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information, insufficient or incorrect shipping address or fraudulent information

There is an error on our website relating to the goods that you have ordered, for example, an error relating to the price or description of the goods are displayed on our website

The goods that you have ordered are no longer available through our website.

We believe that you are under the age of 18

We will not be liable to you or any third party for withdrawing any goods from this website, removing or editing any materials or content on this website, refusing to process an order or suspending any transaction after we started to process it. If we cannot accept or process you order we will contact you by email as soon as possible, but in any case no later than 30 (thirty) days from the date of your order. If we cannot accept or process your order because the goods are no longer available, or because of an error in the price and/or other information about the goods for which you have placed an order, we will contact you and suggest alternative products where possible. If you do not wish to accept our suggestions then we will cancel your order in relation to those goods we cannot supply and refund you any money that you have paid to us in respect of those goods.

If you have placed the order through this website you will receive an automated email confirming receipt of your order, this email contains the relevant details of your order such as quantities, price, shipping terms. Please note that this email does not constitute an acceptance of your order. Unless you cancel your order, your order will be accepted and the contract between us and you will be concluded only when we dispatch the goods. At such time you will receive an order shipment confirmation email informing you that we have dispatched all, or a part, of the goods covered by your order.

Statutory Rights

These terms and conditions do not affect your statutory rights. There are governed by the law of England/United Kingdom.

Circumstances Beyond Our Control

We will make every effort to perform our obligations under these Terms of Sale. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including, without limitation, an act of God, explosion, flood, fire or accident, war or civil disturbance, strike, industrial action or stoppages of work, any form of government intervention, a third party act or omission, failure of our supplier(s), failure by you to give us a correct delivery address or notify us of any change of address, or a failure by you to affect payment.

We will inform you of any such unforeseen circumstances as soon as possible and will fulfil our obligations as soon as reasonably possible. Should this interruption continue beyond a 30 (thirty) day period, you will be entitled to cancel the order and given a full refund where applicable.

Intellectual Property Rights

The okOKI logo and trademark and all trademarks, images, illustrations and logos displayed within this website whether registered or not, may not be reproduced or used without prior written authorisation. Failure to comply with these terms may result in prosecution.

Delivery Information

Free next business day delivery is available on all orders ordered before 4.30pm where the value of the order excluding VAT is £100.00 or above, UK Mainland only. All other UK Mainland only orders will be subject to a £5.00 + VAT delivery charge.

No guarantees are given for next day delivery. However, we aim to achieve this where possible.

If an item is out of stock we will inform you and give you the option to wait for delivery, choose a replacement product or cancel your order.

Claims for damage, non-functionality and mis-shipping must be made in writing within 3 working days of receipt of the goods.

Please note, we are always charged a levy by the courier if an area of sea is crossed. For our full list of delivery charges please see the ‘Delivery Charges’ section below.

You will be responsible for the goods once delivery is made or delayed by you at delivery.

You are required to enter the cardholder’s billing address during checkout. If you wish delivery to an alternative address please untick the ‘Ship to billing address?’ field and enter the alternative delivery address.

What our customers say about us

10 August 2018

B Emmerton

How glad we found Ok Oki. Great customer service from start to finish for all our requirements. Matt was so helpful, and it’s great to have someone to give you such care, and all the rest of staff are helpful and polite.

Thanks again Ok Oki.

29 July 2018

J Dumbrell

Many thanks for the quick delivery of the Fuser Unit. It is now fitted and the printer is working perfectly, please thank your technician for his excellent advice and help.

21 March 2018

M Witter – Error Code Support

Further to my call to Matt today, I just want to say thank you for the help you gave me over the phone to get my Oki MC562 up and running again, your help was very much appreciated.

Once again, thanks for your help.

18 October 2017

S. Holdsworth

My dealings with the staff at Ok Oki has found them to be always friendly, helpful and kind. The telephone is answered promptly and efficiently. You can almost “see” the smile at the other end of the line. My recent problem was solved after a great deal of help delivered with patience and enthusiasm. I felt confident in knowing that help was at the end of the phone line.

I recommend Ok Oki as an efficient, caring company.

8 June 2017

Steve

Thanks again for your great service & support.

Regards

Steve

26 May 2017

Alison

Since my company discovered Ok Oki we’ve never needed to go anywhere else! Polite, friendly and helpful customer service. A great team led by Matt who goes over and above day to day customer service. I thoroughly recommend.

18 April 2017

Glen

I asked for your email so I could drop you a note of thanks. I’ve gone ahead today and ordered a Pro9431 and just wanted to let you know how impressed I am with the service experience both you and Matt provided.

25 March 2017

Omar

It is refreshing to see great service from yourself and Matthew. Something we don’t really encounter these days.

10 March 2017

Jane

Ok Oki provides my business with a fast, reliable and efficient service which is essential to meet my customer needs. Matt is always on hand to give advice, help and support. The great service is much appreciated throughout the year.

21 February 2017

Joe

What a great pleasure to speak to you today. Rare to find a genuine person and company nowadays, but I am delighted to have found you and you have now got us for life!