Mortgage Firms Are Off-Shoring Leaders

U.S. mortgage lenders are off-shoring staff resources to reduce labor costs in greater numbers than other financial services firms, according to a TowerGroup study.

Over the last decade, the outsourcing of mortgage-related jobs overseas "has taken a permanent and growing position in the U.S. mortgage industry's overall strategy," the company said.

The TowerGroup said that U.S. mortgage lenders spent $462 million on the off-shoring of loan origination and servicing processes last year. The TowerGroup predicts that spending on overseas outsourcing will increase at a compound annual growth rate of 21% through 2010.

The company estimates that the U.S. mortgage industry's direct cost base was $44 billion in 2005, with labor expenses accounting for half of that total.
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