FOCUS ON MORE STRATEGIC INITIATIVES WITH OUR 24/7 HELP DESK SERVICES

Help desk calls not only devolve into the mundane, they’re expensive: some industry experts suggest that help desk calls can cost $25-30 each. When resources are tight, as they are in most organizations these days, help desk costs can quickly add up.

CMI offers affordable 24/7 help desk services—based on ITIL best practices and on a robust IT Service Management (ITSM) platform—that ensure end-user productivity, while allowing your IT team to focus on strategic initiatives. Think of us an extension of your IT team, delivering immediate short-term support for long-term value. We offer:

24/7/365 outsourcing, co-sourcing or off-shift models for live answer Tier 1 and Tier 2 technical support

Self-service portal, service catalog and workflow capability to automatically escalate incidents to a Tier 3 team

Knowledgeable, certified, US-based team with bilingual analysts

Proven project methodology for onboarding and go-live success

Support for custom business applications and processes as well as for standard hardware, software and connectivity issues

Daily, weekly, monthly, quarterly reporting and trend analysis

Dedicated to superior customer experience and continuous service improvement

To keep your team focused on your core business, contact us for a 24/7/365 help desk solution that meets your requirements.

WHAT PEOPLE ARE SAYING

The IT Assessment report was incredibly thorough and just what I had hoped for. I want us to move forward to post and with assistance from CMI, to screen candidates for the IT Manager.Sandra L., CEO, Medical Services Company