M&S Bank - Marks and Spencer Reviews

Ratings based on 268 reviews Last review 1 week ago

3.02 / 5Good overall rating

M&S Bank reviews can help you to find out more about this bank. M&S claims to offer "a new style of banking, putting you first and providing straightforward financial products with great customer service." Do you agree? Smart Money People is the place...

M&S Bank reviews can help you to find out more about this bank. M&S claims to offer "a new style of banking, putting you first and providing straightforward financial products with great customer service." Do you agree? Smart Money People is the place for M&S Bank reviews. Read and write reviews to help increase trust and transparency in financial services.

Banking made HARD

Having switched over i am now completely regretting it.
- Had problems during the switch where my pay was lost (M&S did nothing to help this despite advertising they handle it all)
- The app is useless you cant do anything on it bar review a month of transactions
- You have to use an old school device to get into internet banking and it has to be the one sent to you originally otherwise it doesn't work
- You get sent piles and piles of paper rather than anything available online.

This has to be one of the most backwards banks out there which is completely not what is advertised

Slow Delivery, Average App, Good Offer

It takes nearly a month from application to delivery of card. The app for online banking is very basic. I chose to apply for this card over others due to the reward/cashback potential that comes with accumulating points for vouchers and the...

It takes nearly a month from application to delivery of card. The app for online banking is very basic. I chose to apply for this card over others due to the reward/cashback potential that comes with accumulating points for vouchers and the introductory points to get an easy £25 to spend at M&S - all it takes!

REFUSED LOAN BUT TOLD TO RE APPLY IN A YEAR

I am retired and with a very good pension. Their criteria was earn over £10,000 and have a good credit score. I chose M&S because they consider people in retirement. The letter they sent refused my application even though I earn double what was ...

I am retired and with a very good pension. Their criteria was earn over £10,000 and have a good credit score. I chose M&S because they consider people in retirement. The letter they sent refused my application even though I earn double what was required, have a very good score but they said that I had a late payment on a credit card - which I disagree with. I have a maxed overdraft but never go over and they told me to load Experian which I did and it gave me an excellent score - not good enough for M&S although they said feel free to apply again in a year. Why bother if they say No now they will say No in a year. Can't really work out how and why I did not get it. They did however say they are not ageist - sorry but don't believe that at all.

Excellent service

Slow!

Requested a credit card approximately a month ago and still not received my card. Was told it takes 2 weeks from returning paperwork which I did promptly. I rang after 2 weeks to see if they had paperwork and was told ‘yes we got it but we’re really bu...

Requested a credit card approximately a month ago and still not received my card. Was told it takes 2 weeks from returning paperwork which I did promptly. I rang after 2 weeks to see if they had paperwork and was told ‘yes we got it but we’re really busy at the moment - wait for another 2 weeks’. Still not got it. I will then have to order the second card for my wife as can’t order 2 straight away. They don’t even confirm for definite what the actual credit limit is until you get the card. Compared to other companies really slow service and delaying me from purchasing some big items from M&S ironically

Would give zero stars if I could - application cancelled

Waited over two weeks for them to start processing my application, received a text to call for more information. 1st call - 17 minutes to be transferred (and cut off), second call - success! But the information I had put on the form didn't add up - my...

Waited over two weeks for them to start processing my application, received a text to call for more information. 1st call - 17 minutes to be transferred (and cut off), second call - success! But the information I had put on the form didn't add up - my annual salary before tax and my monthly after tax didn't add up... I assured them the numbers were right - after all I have numerous work benefits that come out of monthly. They wanted to fully explore to protect the bank and me. Not for me, sorry. Never had this much trouble opening a bank account. Cancelled my application there and then and staying with First Direct who answer in a few rings!

Why was I speaking to someone in Manilla who couldn't understand me!!

I have a loan with M & S and phoned to confirm that the last payment would be taken on a date in this month (October) After pressing 1 for this 2 for that etc.etc. and waiting ages I apparently got through to the wrong department. I was told I would...

I have a loan with M & S and phoned to confirm that the last payment would be taken on a date in this month (October) After pressing 1 for this 2 for that etc.etc. and waiting ages I apparently got through to the wrong department. I was told I would be put through direct to the loans department. This did not happen had to start pressing 1 for this 2 for that etc. When I did get through I asked where the person I was talking to was - apparently Manilla! I asked when the final payment would be taken and was told the last payment was taken on a date in September. I asked the same question again and was told the next payment would be taken on a date in October. Slightly exasperated I explained that the loan was for 2 years and M & S had specified the last payment date but the person I spoke to said I had to cancel the d.d. with my bank or the payment would carry on being drawn by them! Presumably it is cheaper to outsource customer telephone queries to Manilla and to people who don't seem to understand a simple question asked by someone with an excellent English accent. There are many people here in the UK who are desperate for jobs.

Slow, and Beware the Log-on Hindrance Device

Switched to M&S Bank for the offer of an M&S voucher card. The switching process and receipt of the voucher has been very slow with minimal communication. M&S Bank is very old school - lots of fairly useless paper and booklets get posted to you but...

Switched to M&S Bank for the offer of an M&S voucher card. The switching process and receipt of the voucher has been very slow with minimal communication. M&S Bank is very old school - lots of fairly useless paper and booklets get posted to you but very little by way of email updates during the switch.
However the most annoying issue by far, is the use of an old-school style authentication device which is needed to log in to the online banking. This is often needed as their iOS banking app is restricted in terms of functionality. Why on earth banks still expect you to carry one of these is beyond me, and in the M&S case even more bizarre since the service is essentially provided by HSBC, who have moved to a mobile-phone based authentication service.
I will be switching again.... once the voucher arrives anyway.

getting better

After the initial teething problems things are now improving. Just one or two quibbles, nothing to warrant complaining about.
The app does not use fingerprint sign in, nor can you review login info incase of typos.

Farcical

Found that an elderly aunt was still having her direct debits taken nearly a year after she wrote to them and cancelled. Refunded only 50% and guy didn’t have a clue ! Result is that we are going to small claims court where if nothing else they can e...

Found that an elderly aunt was still having her direct debits taken nearly a year after she wrote to them and cancelled. Refunded only 50% and guy didn’t have a clue ! Result is that we are going to small claims court where if nothing else they can explain why it is nessessary for them to STEAL from an 84 year old woman

Overcharging

I have had my car insurance with M&S for nearly 2 years now and, so far, never have had any issues with them - until recently. How come?
I did buy a new car a few days ago and decided to insure this car with my existing policy which, I thought, should be easy to do. Indeed, the procedure to do this change online was very easy and was completed in a mere 5 minutes. However, things took a turn for the worst when I received an SMS from my bank, notifying me that a larger amount of money was taken from my account. In fact, M&S charged twice the amount of the additional premium plus their administration fee.

Consequently, I contacted their customer service department to find out what went wrong and that is when things really got out of hand. First, they immediately admitted that they have charged twice the amount, but were very quick to accuse me to have used the back button on my internet browser. At this stage, I can assure everyone here that this is one thing that would never happen to me, and it never did. The online transaction went through as usual and the invoice I received confirmed, that I should have been charged the correct amount.

Nevertheless, customer services assured me that they would be aware of it now and the overcharged amount would be credited back to my account. REALLY!!! The following day, another SMS came from my bank, this time informing me that they have charged my card three times the additional premium. Understandably, I am quite irritated and upset and have decided now to put forward a written complain to M&S management. One thing is for sure, M&S Insurance will lose out when my next renewal is due.

"New-fashioned banking"? Old-fashioned incompetence!

I wish had read these reviews before switching - in fact I (almost) wish I'd stayed with TSB! I should have heeded the warning signs, when it took three long phone calls, three application forms and over six weeks to actually open the account. The...

I wish had read these reviews before switching - in fact I (almost) wish I'd stayed with TSB! I should have heeded the warning signs, when it took three long phone calls, three application forms and over six weeks to actually open the account. The little code generator is a joke - First Direct (also part of HSBC) ditched these years ago for phone-generated codes and even then they're only needed for some transactions. How can I make any transactions away from home without taking this stupid little object around with me? Ah, the mobile app! - no, can't do anything except see my balance and recent transactions. Today, a paper statement turned up - I haven't seen one of these for at least 5 years! So, I go online to get my statements changed to online only. "Not available yet" Not that keen to save the planet, are we, M & S? I will be switching again as soon as I can.

Very poor customer service

As Home insurance customers we have been treated very badly by M&S. I couldnt recommend them to anyone shopping for house insurance. Once they have you, the customer service is exceptionally poor. If that doesn’t matter to you then the policy is fine b...

As Home insurance customers we have been treated very badly by M&S. I couldnt recommend them to anyone shopping for house insurance. Once they have you, the customer service is exceptionally poor. If that doesn’t matter to you then the policy is fine but I wouldn’t like to have to claim off them judging from our experiences so far.

Supportive & understanding following the death of my pet

Rung to tell them my pet had died, were very sympathetic on the phone. Sent me a letter with a cheque for time not used on the policy and offering me the use of a pet counselling phone line free of charge to help with my grief. can't fault them -...

Rung to tell them my pet had died, were very sympathetic on the phone. Sent me a letter with a cheque for time not used on the policy and offering me the use of a pet counselling phone line free of charge to help with my grief. can't fault them - treated me like a human not just a customer

Still waiting

Inept!!!!!!

After 3 days of waiting for my loan to be approved, I decided to phone to enquire on its progress. I was promised a fast track decision to be with me be lunchtime the following day. I ring up later afternoon the following day, application now...

After 3 days of waiting for my loan to be approved, I decided to phone to enquire on its progress. I was promised a fast track decision to be with me be lunchtime the following day. I ring up later afternoon the following day, application now doesn't exist.