HOW IS MY ORDER SHIPPED?

Orders are delivered using one of the following couriers/postage services: TOLL, FedEx, DHL, TNT, Australia Post or EMS. Depending on your location, we will pick the quickest and most reliable service.

HOW FAST?

Once order is dispatched from our warehouse, it usually takes 2 - 4 working days to deliver depending on your location. Please allow extra 2 to 3 working days for delivery to regional and remote areas. This is available for orders of £50 and over.

Priority Handling + Courier Delivery in 2 - 4 working days

Your order is put at the top queue for priority processing, choose this option if you cant' wait. Once order is dispatched from our warehouse, it usually takes 2 - 4 working days to deliver depending on your location. Please allow extra 2 to 3 working days for delivery to regional and remote areas. You can upgrade to this service for all orders.

Standard Delivery to Remote Area in 6 - 8 Days

Depending on your location, if this is generally a remote area or far from major cities or metro area it may take up to 6 - 8 working days to deliver after your order is dispatched from our warehouse.

* Leaves warehouse in 3 – 5 days.

PLEASE NOTE: While our goal is always to exceed your delivery expectations and we regularly do! However stated delivery times are based on industry averages and delays may occur during holiday and peak periods, extreme weather conditions or due to unforeseen circumstances, while remote deliveries are subject to local transport schedules and may encounter extended delays.

HOW DO I TRACK MY ORDER(S) ONCE IT IS DISPATCHED?

Once your order is dispatched we will email you to let you know this along with the tracking details and a link to track your parcel if you wish to track it manually, we will also send you regular tracking updates so you know were your parcel is at all times.

If you wish to track your parcel manually you can do so by entering your tracking number provided in to the tracking systems as provided by the selected courier, the courier tracking systems can be found at the following web locations:

Registered Air Mail does provide a code for delivery, however it may not be available for real-time tracking depending on your local postal service, in these cases please contact us for any delivery enquiry.

CAN I CHANGE MY SHIPPING ADDRESS AFTER I HAVE PLACED MY ORDER?

Unfortunately we cannot change your delivery address once your order has been placed – credit card and PayPal security stipulations prevent us from doing this. Please contact us at cs@onedigitals.com.au ASAP to cancel the order, so that you can place a new one with the correct address.

We cannot change a delivery address once the parcel has shipped (again for security reasons), so please be sure that you have entered the correct delivery address when you place the order.

WHAT HAPPENS IF MY PARCEL IS LOST IN TRANSIT? IS IT COVERED BY SHIPPING INSURANCE?

We use some of the world’s leading couriers so shipping an order is reliable, safe and secure. We go to great lengths to ensure your orders are packaged securely, so the likelihood of any damage in transit is low. But things do not always go as planned, and some things are beyond our control. To further protect your delivery, we offer shipping insurance service. Covered by our private company insurance—it is available to purchase on every product page.

Purchasing shipping insurance option covers your product(s) at their full value should they be lost or damaged while in transit to you. Our insurance policy, however, does not cover the product(s) after delivery has been completed to you.

To make a claim, simply email our customer service team at cs@onedigitals.com.au, along with your order number and details of the issue. Once we receive your claim, we may ask you for additional information. We will also need to communicate with the couriers and obtain a report from them. Please note that insurance claims can only be processed once we receive all claims and reports from both you and the courier, which typically takes up to 5 working days, although in some cases this can take longer. Once your claim is approved, we will either reship your order or offer you a refund at our discretion.

If you choose not to purchase shipping insurance, please be informed that any goods lost or damaged in transit are at your liability, and you will need to raise a claim with the couriers directly. While some couriers will offer some level of protection against such possibilities, this is usually limited to a maximum claim of 75 GBP per shipment. In such cases we will offer our assistance where possible to ensure that you get the maximum claim possible.

Please note only products purchased with shipping insurance are covered by our shipping insurance service. Also, be informed that our shipping insurance only applies to products individually purchased with it. Any other product(s) included in the shipment that have not had shipping insurance purchased as part of the order will not be covered under another product(s) shipping insurance.

I NEED MY ORDER URGENTLY, CAN YOU PRIORITIZE MINE FIRST?

We ship all orders based on a first-come, first-serve basis. We understand in certain circumstances that you may need to have your order shipped as soon as possible for a particular event, due to an urgent birthday or a last minute present for your Valentine, or any other number of reasons.

We always love to help, and that’s why we also offer you the option to choose priority handling and shipping at the checkout for a small additional charge.