Customer Feedback

A Oates | Warwickshire

During a motorcycle tour in the Indian Himalayas near the Chinese border I unfortunately fell off my motorcycle during a river crossing, breaking my upper humerus. I would like to take this opportunity to both thank and congratulate your company for the timely and very professional way our transport home was arranged from Delhi to the UK, including pre-arranged assistance at each airport and a taxi to take us from Gatwick to Heathrow where our car was parked...I find it very pleasing to note that customer service is obviously a priority to your company especially at a time of personal misfortune when friendly assistance is needed the most. Thanks again to your staff for their professional, friendly service following my claim. I will be recommending your excellent customer service and products to our friends and business colleagues following my personal experience!

F Gibbons | Gloucestershire

I would like to put on record my appreciation for the help I received from your staff whilst I was away on holiday. It had been a pretty tough time for me because...part way through I had a nasty fall on a ferry and badly hurt myself.

Your assistance team were fantastic and helped me every step of the way. They really supported me and just knowing that I had their help made the situation a whole lot better. After my accident, they rang me most days to check that I was OK and to see if I needed any help...they explained everything and genuinely tried to help make the rest of my holiday as enjoyable as possible for me.

It was so reassuring to be able to check everything with CEGA because dealing with doctors and hospitals in a foreign country was quite daunting and they contacted them on my behalf. It was also great having a nurse in your office who they could liaise with about the medical issues and another team member who could communicate with people in Spanish. Please pass on my appreciation to your team...Thank you.

E Bagley | Surrey

One of your air ambulances brought my wife and I back from Florence airport to the UK. I am writing to you personally because I want to express my sincere thanks to your staff for the extraordinarily thoughtful and professional way that everyone in your company with whom we came in contact conducted themselves, while first arranging, and then carrying out the transfers.

From the first moment that I spoke to your staff it became apparent that we were in good hands...they were calm, reassuring and thoroughly professional. On the aircraft, the pilot and his co-pilot, were again wonderfully reassuring and efficient.

May I say that you have a company and staff of which you can be truly proud...may we offer you our very best wishes for the continued success of your company.

J Williamson | Leicestershire

Thank you for the phone call and prompt reply to my travel claim...my wife and I are both very grateful for the vital care which I received and the continuing help and reassurance from your medical helpline team throughout my extended stay in Lanzarote. You played a crucial role when it was most required and neither of us will forget your efficiency and kindness during what was a very difficult period.

Mrs Susan B | London

I think you've been fantastic. I've been through hell since my mom died and you're the only people that have cast a new light on things. Thank you very much and I have no hesitation in recommending you.

Mr & Mrs E Parker

I am sure at times you feel that you are just sat in an office doing a regular job pushing paper around and making phone calls, but.......

Imagine somebody laid in an hospital bed having been very ill. He is not quite sure what is going on around him. Nobody speaks a word of English. He is not sure how ill he is or whether he will see home again. His wife has been whisked away to a hotel he doesn’t know where, with a driver she doesn’t even know or can understand. He doesn’t even know if or when she will be able to visit again.
Now imagine that it is you!!!

I hope these thoughts will help sustain you when dealing with these frustrating and difficult situations. You really are a light shining in the darkness even though you may not realise it.

Eddie & Jenny

David B | Cheshire

To all the team at CEGA, We were so grateful for the excellent treatment we received from the wonderful staff at cega, without whom my long five weeks would have been unbearable !!! We still have a long way to go before my husband is 100% but we at least have a positive outcome! Thank you! Thank you! Thank you!

Lauren D | London

I would like to thank you for being unfailingly charming and helpful; the service I have received from Chubb has been excellent all round. The knowledge that your help was on hand was of great reassurance to my husband at home in the UK too.

I have told my colleagues that they should be sure to contact you if they need medical assistance overseas.

CB | South Yorks

My wife and I were extremely impressed by the professional and very efficient service. They kept in touch and provided calm reassurance when we needed it most. The whole process was very smooth and efficient. We could not fault the service.