PEARSON TESTNAV ERROR CODE DESCRIPTIONS

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Pearson TestNav Error Code Descriptions Message Description Additional Information/Actions 1001 Students are instructed to notify their test administrator when this message appears. This is likely occurring because of connectivity issues. Follow the on-screen instructions. 1002 Students are instructed to notify their test administrator when this message appears. This is likely occurring because the designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed. Follow the on-screen instructions.

1003 The designated location for saving a response file (as a backup in case of network interruption) is not writable and TestNav is unable to connect to the servers or the Saved Response File cannot be saved after the test content has been viewed.

Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity. Resume the student or contact your school assessment coordinator to resume the student. The student should log in and continue testing.

1004 This message is displayed when all of the below are true: The student has visited one or more items. 1) The Saved Response File cannot be saved to any of the designated locations. 2) TestNav is unable to successfully send responses to Pearson. 3) The test has not yet been exited or submitted. 1) Desktop OS: Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer. Also, verify if a wireless router has been disconnected or has been accidentally shut off. Click Retry to check whether the connection is restored.

If you believe the connection may be restored, click Retry again. If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file.

2) iPad or Chromebook: Check the device for response file. If you are unable to locate the file click Exit Test. To locate the response file, check the device on which TestNav application was last used. Once located the student can log in. Click Skip Upload to continue testing without loading a response file or when the student has not yet answered any questions. Any responses from a previous login not received by the Pearson testing server will be lost. = Denotes commonly seen error codes

1005 The student’s status is set to Resumed-Upload, but no file was found in the designated response file location.

The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses. 1) Desktop OS: Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. If the response file is located on a computer or a network drive that is unavailable at this time, click Exit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in.

TestNav automatically will search for a response file. If a the file is not found, the EWS will come back to this screen. Click Browse for a response file and point to the location of the moved response file and upload. The student may need to be resumed before attempting to log in again. If the student has not yet answered any questions, click Skip Upload. If you continue testing without loading a response file, and click Skip Upload, any responses from a previous login not received by the Pearson testing server will be lost.

2) iPad or Chromebook: Check the device for response file. If you are unable to locate the file click Exit Test. To locate the response file, check the device on which TestNav application was last used. Once located the student can log in. Click Skip Upload to continue testing without loading a response file or when the student has not yet answered any questions. Any responses from a previous login not received by the Pearson testing server will be lost.

1006 The status of the student is set to Resumed-Upload and the saved response file(s) is corrupt. The Resumed-Upload status indicates that a student has exited the test abnormally.

If possible, reload the Saved Response File that was saved when the student was in last TestNav session to retrieve all previously provided responses. 1) Desktop OS: Click Browse to locate a response file at a different location, and then click Upload Response File to submit the responses to the testing server. If the response file is located on a computer or a network drive that is unavailable at this time, click Exit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. TestNav automatically will search for a response file.

If a file is not found, this screen displays again. You can browse for a response file and point to the location of the moved response file. Student may need to be resumed before attempting to log in again. To continue testing without loading a response file, click Skip Upload. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Customer Support if you are unsure whether to click Skip Upload. If the student has not yet answered any questions, click Skip Upload.

2) iPad or Chromebook: If the response file is located on another device, click Exit Test. After device is located, the student can log in. TestNav automatically will search for a response file. If a file is not found, the EWS will come back to this screen, where you can exit and try from another device or click Skip Upload to continue testing on the device. To continue testing without loading a response file, click Skip Upload. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact Customer Support if you are unsure whether to click Skip Upload.

If the student has not yet answered any questions, click Skip Upload.

1007 The status of the student is set to Resumed-Upload and the saved response file(s) found in the designated response file location contains invalid data. The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was in last TestNav session to retrieve all previously provided responses. Call Online Assessment Support (3-3736)

1008 The connection with the testing server was interrupted while the student was attempting to exit or submit the test and TestNav was unable to upload responses to the testing server.

The student’s responses have been saved in the designated response file location, but not all responses could be saved to the testing server. 1) Desktop OS: Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer. Also, verify if a wireless router has been disconnected or has been accidentally shut off. Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. If you have clicked Retry and the connection with the testing server is not restored, click Exit Test.

When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file.

2) iPad or Chromebook: Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. 1009 The connection with the testing server was interrupted prior to the student finishing the test. TestNav was unable to download the entire test.

The student’s responses have been saved in the designated response file location, but not all test content can be downloaded from the testing server. Click Retry to check whether the connection is restored. If the connection is not restored, click Exit Test. When the student closes TestNav the student remains in Active testing status. After the connection is restored, the student can be resumed and log in. TestNav will automatically search for and submit the response file.

2000 Not used 2001 You have less than 5 minutes left. 2002 Not used 2003 errorType : require failed to load a file [ name of the missing file ) " 2004 Your time has run out for this section. You will not be able to return here. 2005- 2008 Not used 2009 Time for this test has expired. Your test will be submitted. 2010 A tool has failed to load. Please try again. 3000 We have detected an error in your test. Please have your administer contact customer support before continuing at 1-888-802-7502. This message is displayed when the response StateObject is wrong before converting to JSON.

3001 Required module has failed to load.

This happens because a needed Java script module hasn't loaded. Check for network connection issues. 3002 Item Controller has failed to load. This happens because a needed Java script module hasn't loaded. Check for network connection issues. 3003 This device needs to have iOS version 6 or higher installed in order to take the test. 3004 Unable to communicate with the testing server. Please contact your administrator. This happens because a needed Java script module hasn't loaded. Check for network connection issues.

3005 TestNav has detected that another application attempted to become the active window, which may compromise the security of this test. TestNav has been shut down. You may need assistance from your test monitor to restart the test. This happens when the student's session has been invalidated. This can be caused by the same login being used on two computers or two simultaneous sessions. There are also cases where this may happen because the login session has expired or the student's test has already been submitted. The test administrator must resume the student's test. 3006 TestNav has detected that Guided Access has been turned off.

TestNav has been shut down. You may need assistance from your test monitor to restart the test.

This happens when an IPad running the TN8 app has had the IOS Guided Access Feature turned off. The test proctor will have to restart the test in order to continue. 3007 Unable to communicate with the testing server. Please contact your administrator. This is most likely to happen due to network interruptions or in the case of an invalidated session. Please trouble shoot network connectivity and have student attempt to login again. 3008 Unable to communicate with the testing server. Please contact your administrator.

This is most likely to happen due to network interruptions or in the case of an invalidated session.

Please trouble shoot network connectivity and have student attempt to login again. 3009 Unable to communicate with the testing server. Please contact your administrator. Send log to Level 2 support. 3010 Unable to communicate with the testing server. Please contact your administrator. This is most likely to happen due to network interruptions or in the case of an invalidated session. Please trouble shoot network connectivity and have student attempt to login again.

3011 There has been a problem loading this item. Please contact your administrator. This happens because a needed Java script module hasn't loaded. Check for network connection issue. 3012 You cannot take this test with your browser. In order to take this test, you must use the TestNav 8 App. 3013 Unable to communicate with the testing server. Please contact your administrator. This happens because of network interruptions. Please trouble shoot network connectivity and send logs to Level 2 support. 3014 You cannot take this test on your browser. In order to take this test you must install the app.

3015 Unable to communicate with the testing server. Please contact your administrator. This happens because of network interruptions. Please trouble shoot network connectivity and send logs to Level 2. 3016 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. A student is logged on to the test on a different computer and cannot log back in until logged out of current session.

3017 You cannot take this test with your browser.

In order to take this test you must use the TestNav 8 App. 3018 Your last item was not saved. Please inform your test proctor that the test must close due to a connectivity error. Send log to Level 2 support. 3019 Incorrect seal code. Please try again. 3020 Not used at this time. 3021 Unable to start Secure Browser. This can be resolved by exiting the browser and starting again. Please contact your proctor/teacher for help. This can occur the first time a student logs into a secure test. Close all browser windows and relaunching the application.

3022 This computer needs to have Internet Explorer 9 or higher installed in order to take this test. Install IE 9 or higher in order to use the computer to take the test. 3023 Your test must close immediately. Please see the test proctor for more information. Send log to Level 2 support. 3024 Unknown error trapped and logged. Please inform your test proctor. Send log to Level 2 support. 3025 Java has not been installed on this machine and is required. Please install Java and then refresh this browser page to log in Java will have to be installed in order to run the application. 3026 The test cannot be taken on this device.

Please contact your test proctor for additional assistance. This device doesn't support TN8 and can't be used to take the test. 3027 Unable to communicate with the testing server.

3033 Your test must close immediately. Please contact your administrator. 3034 In order to take the test using the Chrome browser this computer must have Chrome 20 or higher installed. 3035 TestNav does not support Safari on Windows. Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+. If you are using Windows XP, IE is not supported but you may use Firefox and Chrome.

3036 TestNav does not support Internet Explorer on Windows XP. Please use Firefox 14+ or Chrome 20+. 3037 TestNav does not support Internet Explorer 10 on Windows Vista. Please use Firefox 14+ or Chrome 20+. 3038 TestNav does not support Internet Explorer 9 on Windows 8. Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+ 3039 In order to take the test with Firefox, this computer must have Firefox 14 or higher installed. 3040 In order to take the test with Safari this computer must have Safari 5 or higher installed.

3041 This device size is not supported. 3042 You cannot take the test with this operating system.

3043 You must be in Kiosk mode in order to take this test. 3044 You must be in Single App mode in order to take this test. 3045 This computer needs to have OSX 10.5 or higher installed in order to take this test. Platform Error Messages - Authentication 5021 Unable to communicate with the testing server. Please contact your administrator. Connection not found or connection lost during authentication. 5022 Unable to communicate with the testing server. Please contact your administrator.

URL requested was not found (404) or internal server error (500) during authentication. 5023 Unable to communicate with the testing server. Please contact your administrator. Parser error (bad data was sent from the application to the engine or from the engine to the server) during authentication.

5024 Unable to communicate with the testing server. Please contact your administrator. Transmission timed out during authentication. 5025 There has been a problem loading this item. Please contact your administrator. Transmission aborted during authentication.

5026 Invalid login token. Please try again. Autologin using an authentication token has failed because the token has expired or is otherwise invalid/not recognized. The authentication token is requested from TestNav by the customer site and must be used within five minutes to allow the examinee to access the test.

5027 TestNav is unable to write to the local drive due to browser security settings. Testing can not continue. TestNav can't function because it is unable to write necessary files to the local system. This is because the operating system is keeping the browser in a sort of quarantine (sandbox). Some operating systems do this to applications that can be used to cause system instability or other harm. Platform Error Messages - State 6000 Wrong response was being saved to this item. The test will be closed. Contact your administrator. 6001 Wrong response was being saved to this item. The test will be closed.

Connection not found or connection lost when saving or retrieving state. 6022 Unable to communicate with the testing server. Please contact your administrator. URL requested was not found (404) or internal server error (500) when saving or retrieving state. 6023 Unable to communicate with the testing server. Please contact your administrator. Parser error (bad data was sent from the application to the engine or from the engine to the server) when saving or retrieving state. 6024 Unable to communicate with the testing server. Please contact your administrator.

Transmission timed out when saving or retrieving state.

6025 There has been a problem loading this item. Please contact your administrator. Transmission aborted when saving or retrieving state. Platform Error Messages - Navigation 7021 Unable to communicate with the testing server. Please contact your administrator. Connection not found or connection lost during navigation. 7022 Unable to communicate with the testing server. Please contact your administrator. URL requested was not found (404) or internal server error (500) during navigation. 7023 Unable to communicate with the testing server.

Please contact your administrator. Parser error (bad data was sent from the application to the engine or from the engine to the server) during navigation. 7024 Unable to communicate with the testing server. Please contact your administrator. Transmission timed out during navigation.

7025 There has been a problem loading this item. Please contact your administrator. Transmission aborted during navigation. Platform Error Messages - Server 8021 Unable to communicate with the testing server. Please contact your administrator. Connection not found or connection lost.

Parser error (bad data was sent from the application to the engine or from the engine to the server). 8024 Unable to communicate with the testing server. Please contact your administrator. Transmission timed out. 8025 There has been a problem loading this item. Please contact your administrator. Transmission aborted. 8026 Unable to connect to the proctor caching computer. Please contact your administrator. 8027 The testing server can not be reached. Please verify your internet connection and then choose Retry or close the app and try again later.

This is displayed when a TestNav app is launched and no network connection is detected.

8028 The java applet is unable to load. This can occur when Oracle disables an existing version of Java because a new version has been released that contains critical fixes. Please upgrade to the latest version of Java. 8029 The installed app is out of date and needs to be updated in order to use TestNav on this device. Platform Error Messages - API 9020 The username or password you entered is incorrect. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again.

9021 Your login information is not recognized. Please try again. The entered username or associated password was invalid. Either thestudent has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9022 Unable to refresh available tests. Your session is not active. Login again. 9023 Unable to refresh available tests. There was an error retrieving the information from the server. Try again. Logoff and login again if it continues.

9024 The username or password you entered is incorrect.

The entered username or associated password was invalid. Either thestudent has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9025 This test has been completed and may not be taken again. Completed tests can not be logged into again. 9026 This test must be resumed by the proctor to allow it to be taken again. The proctor must mark the test resumed in the administrative application. 9027 Unable to start test. Please close this window and try again.

The testing window for this test is not currently active. Try again when the window is active. 9028 Your login information is not recognized. Please try again. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9029 Your login information is not recognized. Please try again. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly.Check your information and verify it is being entered correctly as youtry again.

9030 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. The proctor must mark the test resumed in the administrative application. 9031 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator; an item could not be retrieved from the content server or the proctor caching computer. This is usually the result of a network connectivity problem, so you must verify the computer has a working network connection.

Try again. If the second attempt is unsuccessful, close TestNav. Fix any network connectivity issues found. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, the student can be resumed and log in.

9032 Unable to login with this userid. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again.

9033 Unable to communicate with the testing server. Please contact your administrator. Contact your local system or network administrator; the internal test state could not be retrieved from the content server or the proctor caching computer. This is usually the result of a network connectivity problem, so you must verify the computer has a working network connection.

Try again. If the second attempt is unsuccessful, close TestNav. Fix any network connectivity issues found. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, the student can be resumed and log in.

9034 Your login information is not recognized. Please try again. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9035 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9036 The username or password you entered is incorrect.

The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9037 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9038 The username or password you entered is incorrect. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9039 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9040 The username or password you entered is incorrect.

The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9041 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9042 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred. 9043 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9044 There has been a problem loading this item.

Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred. 9045 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9046 Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close. Tell the proctor about the problem. Contact your local system or network administrator; the responses have been saved, but the completion status can not be communicated. This is usually the result of a network connectivity problem, so you must verify the computer has a working network connection. Try again. If the second attempt is unsuccessful, close TestNav. Fix any network connectivity issues found. Check that the testing machine is connected to the school's network.

Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, the student can be resumed and log in.

9047 Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close. Tell the proctor about the problem. Contact your local system or network administrator; the responses have been saved, but the completion status can not be communicated. This is usually the result of a network connectivity problem, so you must verify the computer has a working network connection. Try again. If the second attempt is unsuccessful, close TestNav. Fix any network connectivity issues found. Check that the testing machine is connected to the school's network.

Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, the student can be resumed and log in.

9048 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred. 9049 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9050 There has been a problem loading this item.

Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred. 9051 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred.

9052 There has been a problem loading this item. Please contact your administrator. There was a rendering error in a JSON string. Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred. 9053 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor.

The proctor must mark the test resumed in the administrative application.

9054 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. The proctor must mark the test resumed in the administrative application. 9055 Your test must close immediately. Please see the test proctor for more information.

The proctor must check the test status in the administrative application as the current status is not valid for continuing the test. 9056 Your test must close immediately. Please see the test proctor for more information. Contact your local system or network administrator. This is usually the result of a problem with network security; secure data is being requested via an insecure call. 9057 Your test must close immediately. Please see the test proctor for more information. Contact your local system or network administrator. This is usually the result of a problem with network security; insecure data is being requested via a secure call.

9058 The username or password you entered is incorrect. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again.

9059 The username or password you entered is incorrect. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again. 9060 Your login information is not recognized. Please try again. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Check your information and verify it is being entered correctly as you try again.