Abstract

The competences are defined in terms of what job holders should be capable of doing. They can then be used as the basis for obtaining evidence of what they can do and they have done (performance management). The gap between what people should be able to do and what they can actually do indicates the area for personal development –learning and training activities. This paper deals with Non-Voice based BPO industry where the competition in the field is increasing because of new entrants. This situation poses an issue whether the present workforce is competent enough to meet the global demands and to know whether the working environment is conducive to improve the same. So, a study is needed to analyze the prevailing factors influencing the competency level of data entry operators at Accurate Data convertors Pvt Ltd, Coimbatore

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