Products will be delivered to the address for delivery specified in your order.

Although goods are normally dispatched within a week of receiving your order, sometimes this takes longer, particularly for products supplied to us by third parties.

Unless there are exceptional circumstances, however, all deliveries of products will be dispatched within 30 days of the date of our order confirmation.

Orders are dispatched by Royal Mail second class/parcel post within the UK, airmail for the rest of Europe, and surface mail for outside of Europe. Expected delivery times from date of dispatch are as follows:

UK (second class/parcel post) - within 3-5 working days

Rest of Europe (airmail) - within 3-5 working days

Outside Europe (surface mail) - up to 6 weeks for North America, up to 8 weeks for South America, and up to 12 weeks for Australasia.

Alternative delivery arrangements (e.g. first class mail within the UK, or airmail outside of Europe) may be arranged upon request at extra cost, although you will need to place your order by telephone/fax or hard-copy rather than online: please email online@fba.org.uk for a quotation.

[Note for booksellers: Free postage is available to booksellers placing orders of £50 or more, but only when the order is placed by post, telephone or fax (see the How to Order page on our Publications web-pages). Unfortunately, free postage is not available via the online shop.]

Returns

Consumers (individuals) – Under the Distance Selling Regulations, you may cancel your order at any time within 7 working days after the day you receive the product(s), subject to the following limitations. In order to cancel an order in this way: (i) you must give to us written, emailed or faxed notice of cancellation; (ii) you must promptly return the product(s) to us, in the same condition in which you received them; (iii) you will be refunded in full (including the cost of sending the products to you), however you will be responsible for paying the cost of returning the product to us. If you cancel an order on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

Business customers – You may only return products to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products. Where you return products to us in accordance with these provisions, and in our reasonable opinion those products do not conform with the warranties set out in our Terms of Sale, then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery
charges).

Refunds

If you cancel a contract and are entitled to a refund, we will refund any money received from you, usually using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation. Similarly, if we are unable to supply the product(s) ordered, we will refund any money received as soon as possible, this usually using the same method originally used by you to pay for your purchase.