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Rob

6-Aug-2017

I ended up buying the car I saw online at John Scotti. I guess I would have
thought the experience would have been better especially from all of the
positive reviews I has seen online a heard from other people.
I bought the car on Monday and asked to have my car delivered Friday.
They had to buff out the scratches, install the remote starter an install a
hitch. Yes, no problem, I will make that happen I was told. Thursday I
received a call asking if I could pick it up Monday instead because they
weren't able to have it buffed on time. I thought it wasn't a big deal, I would
just bring it back Monday to have the job done. They dont have a loaner
car for me I was told. :( - Once I got there to pick the car up, I asked how
the remote starter worked with the key fob... Oh hold on he said. He came
back to tell me, I'm sorry, but Carla never told me you purchased that...
Another let down! Then I went to check the wipers because cap was
missing from the nut the holds down the arm to the wiper motor... That
hadnt been replaced like I asked either.
While I was filling out the paper work, it was as if he had never done it
before.. He didn't know what many of the papers were for. Then I was
handed a pile of papers, he shook my hand and out the door I went. not
even the courtesy of giving me a John Scotti folder to put all the paper
work in. For a company with such high ratings, I was very disappointed. I
wonder if a brand new car worth 2 - 3 times the money would have given a
better service?