The report cites a case where a family member arrived to view the
body of his loved one at the appointed time, but was informed the inmate
had already been cremated.

"'o make matters worse, sometime later, the ashes were couriered to
him without prior notice'" reads the report. It quotes the family member
saying, 'They cremated him and they sent him by Purolator … sending
someone in the mail … it's just not right.'

Sapers says his office decided to conduct a formal review because after
years of raising his concerns, Corrections Canada has not changed its
ways."