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24 hour emergency medical support and repatriation

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Emergency numbers

All of our providers offer this facility. Full details can be found in the individual policy wordings. We will also send these details out to you when you buy your policy.

Policy name

Medical emergency assistance number

Claim in the UK number

AllClear Gold

+44 (0) 207 748 0521

01420 383014

AllClear Gold Plus

+44 (0) 207 748 0521

01420 383014

AllClear Traveller

+44 (0) 207 748 0521

01420 383014

Avanti Club

+44 (0) 1376 311 820

01376 311 830

Avanti Max

+44 (0) 1376 311 820

01376 311 830

Explorer

+44 (0) 203 829 3836

01623631331

Flexicover Premier

+ 44 (0) 203 824 0715

0203 824 0716

Flexicover Standard

+ 44 (0) 203 824 0715

0203 824 0716

Free Spirit Options 2

+44 (0) 203 829 6745

02392 419 879

Free Spirit Options 3

44 (0) 203 829 6745

02392 419 879

Freedom

+44 203 126 4121

0345 271 4478

Goodtogo classic

+44 (0) 203 829 3816

+44 (0) 203 829 3815

Goodtogo Gold

+44 (0) 203 829 3816

+44 (0) 203 829 3815

Goodtogo Platinum

+44 (0) 203 829 3816

+44 (0) 203 829 3815

Goodtogo Silver

+44 (0) 203 829 3816

+44 (0) 203 829 3815

OK Premier

+44 (0) 203 829 6745

0203 829 6761

OK Premier Plus

+44 (0) 203 829 6745

0203 829 6761

Spectrum Premier

+ 44 (0) 203 824 0715

0203 824 0716

Spectrum Standard

+ 44 (0) 203 824 0715

0203 824 0716

Trust2travel economy

+44 (0) 333 5777 278

+44 (0) 333 5777 279

Trust2travel premium

+44 (0) 333 5777 278

+44 (0) 333 5777 279

Trust2travel standard

+44 (0) 333 5777 278

+44 (0) 333 5777 279

Zurich Basic

+44 (0)1242 218 999

0800 923 4214

Zurich Extra

+44 (0)1242 218 999

0800 923 4214

Zurich Standard

+44 (0)1242 218 999

0800 923 4214

FAQs on Emergency assistance

What is repatriation?

Repatriation is the arrangement of specialist medical transport to take you home following medical treatment abroad. Repatriation is covered under all policies

Are you covered to use private facilities abroad or only entitled to use state treatment?

For any policy, you will need to contact Medical Emergency Assistance Service if you need in or out patient treatment, or as soon as you’re hospitalised. Private hospitals are not automatically excluded from cover but some providers will not cover costs of private medical treatment unless they have specifically authorised it. It is always best to check your policy wording to understand exactly what your policy provider requires of you in these circumstances to ensure your hospital bills will be covered.

What is the Medical inconvenience benefit?

This pays a fixed amount for each 24 hour period spent as an inpatient overseas. It’s designed to help compensate you for expenses that might arise while in hospital e.g. taxi fares for companions. While the level of benefit changes between policies, it is available on most. However, be sure to check if your preferred policy suits your needs here: Individual policy wordings.

Is dental care covered?

Most of our policies have an element of dental care cover, however as it varies by policy and could depend on the level of cover you have opted for, simply complete our straightforward quote process. When you reach the end of the process you’ll be able to compare the levels of cover offered before you buy.

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