The worst delivery experience I have ever had in New York. Took almost two hours despite repeated inquiries as to the status of the food. Was hung up on twice, once after being blatantly lied to about the status of the order. Everyone pretended they had no idea what was going on, or else specifically lied about the order's status.

But here's the thing: don't think it's a language barrier because it is not. I appealed the charge to my credit card company due to the treatment I received and the food arriving inedible and cold and being basically thrown away (after the delivery guy and I almost came to blows when I said I absolutely was not paying for the food). New Hong Wong managed to write a very eloquent defense of why they should have been paid.

Apparently this person was not available to answer the phone and explain where our food was when we ordered and then asked ""hey, where's that food we ordered over 90 minutes ago?""