Trip Info

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Trip Info

The Fine Print in brief - Cancellations,Transfers and Insurance

If in the very rare event the Operator needs to cancel a departure due to unforeseen circumstances or weather conditions, we will discuss options available and agree with parties concerned. Options may include: another package on the same departure date, alternative departure date, or a refund.

Cancellation

If a client wishes to cancel a booking for any reason, including medical, the cancellation must be forwarded in writing and the following refund values will be applied:Independent Packages and Events

Prior to 8 weeks of departure date 75% of the total cost;

Within 8 to 4 weeks 50% of the total cost;

Within 4 weeks or less no refund will be given.

Guided Packages

Prior to 8 weeks of departure date 75% of the total cost;

Within 8 to 6 weeks 50% of the total cost;

Within 6 weeks or less no refund will be given.

Transfers

Bookings can be transferred to a future date, within a 12 month period, but not between people. You must give a minimum of 7 days (before your departure date) notice in writing for a transfer to apply. This will be in the form of a credit for the value of the original booking less fees, this will then be held and credited against a new booking at a future date within the valid timeframe. The new booking will be charged at current pricing at that time and is subject to availability. A fee of 10% of the total booking value will be charged on any booking transfer. Bookings may only be transferred once and no portion of the credit is redeemable for cash. If notice is given less than 7 days prior to departure for any circumstances, including medical, you will be required to cancel your booking. Sorry this option is not available for Guided Packages nor Events.

Insurance

We strongly recommend that you arrange travel/cancellation/medical insurance to guard against loss of costs associated with cancellation or delay of your trip. Obtaining all necessary insurances is the responsibility of you the client and the Operator cannot be held liable for any failure on your part to get insurance. The Tuatapere Hump Ridge Track will not be liable for injury, damage or any costs incurred by walkers and customers.

Customer Declaration Form

In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include personal injury and illness as a result of adverse weather conditions.

All participants, including children, will be required to complete our Customer Declaration form before departure.

This form is available to read and download as Customer Declaration Form: please complete and bring to your pre-departure briefing.

Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand's accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity.

We do not recommend the Tuatapere Hump Ridge Track for children under 10 years. Please do not be offended if we ask for proof of age.