911 function restored for AT&T customers in Central Texas

Two hours after AT&T customers were unable to reach emergency calls centers in Central Texas by dialing 911, at 9:30 p.m. multiple law enforcement agencies began to report that service was restored. Several cities added in their updates that if people were unable to get through with 911, they should use the alternative emergency numbers they provided.

AT&T sent the following statement to customers after the issue was resolved.

Service has been restored for wireless customers affected by an issue connecting to 911. We apologize to those affected.

Austin Homeland Security and Emergency Management said the malfunction was not with the 911 service but with the AT&T network.

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Multiple law enforcement offices are reporting that 911 is currently unable to receive calls from AT&T cell phone users in Central Texas.

Austin and Travis County AT&T customers should call 311 in a case of an emergency until further notice, the Austin Police Department and Travis County Sheriff's Office said.

9-1-1 ALERT: 9-1-1 is unable to receive calls from AT&T cell phone users; customers must call 3-1-1 for emergencies until further notice.

Customers in rural Caldwell County should contact the sheriff's office for an emergency at 512-398-6747. Customers in the city of Luling should call 830-875-2411 and customers in Lockhart should call 512-398-4401.