Redress for non-financial injustice

Today, we have published revised guidance about redress for non-financial injustice caused by maladministration, this replaces our previous guidance on this.

The Pensions Ombudsman, Anthony Arter, has introduced fixed amounts for non-financial injustice awards (commonly referred to as ‘distress and inconvenience’ awards). This enhances transparency, creates consistency and manages expectations for all parties to the complaint.