How to think customer-first

In today’s modern marketplace, few companies will succeed without putting the desires of their customers above all else. In a world that’s increasingly digital-led and multi-touchpoint, this means experience is everything. A frictionless interface is essential, easy onboarding is critical and joined-up systems and processes are vital. All of these are hard for any company

Biometrics and beyond – future-proofing your digital banking strategy

Touch ID took an eternity to appear, and facial recognition is mostly seen as a gimmick when it comes to sensitive logins. However, over the past few years, biometrics have crept quietly onto the radar in the financial services industry, after breaking through a wall of consumer concern. Gone are the days where identity verification