The Etiquette Edge

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About the Book

The Etiquette Edge offers a clear, commonsense approach to making courtesy, etiquette, and respect for others a competitive advantage in the workplace. Rather than dwelling on dry, nitpicky "rules," the book emphasizes appropriate, effective communication and behavior as a means to get ahead. Simply written and containing quizzes, checklists, and sidebar examples, the book shows readers how to: - Recover from a major workplace faux pas- Handle sensitive e-mail and phone communications- Make a great impression on bosses, and get along with "enemies"- Deliver unwelcome information, including condolences- Manage confrontations with courtesy