FAQ

Does Lotus Rock contain either PFOA or PTFE?

No, in no part of any Lotus Rock product does it contain either of these toxic substances. A consumer should not let a Lotus Rock cookware utensil over-heat, but even if the pan does the coating will not emit any toxic fumes.

Is Lotus Rock food grade safe?

Yes, Lotus Rock has testing certificates from FDA, Prop. 65, EEC and LFGB. Various Lotus Rock items have been sold in a number of countries for up to 5 years, with much success.

Is Lotus Rock oven safe?

Yes, Lotus Rock has 350 degree heat resistance. Please note that if the handle attached to the Lotus Rock cooking utensil is either stainless steel or silicone then it is oven safe, however if it is bakelite or wooden then it is not oven safe.

What heat setting should I use with Lotus Rock on a stove?

Lotus Rock transfers heat very fast. Always use a low-medium heat, over-heating can damage the pan and burn the food.

What should I do if smoke appears from the pan?

If smoke appears from the pan it is because of overheating, if this happens the temperature should be reduced immediately

How should I maintain the non-stick effect of a Lotus Rock pan?

There is a very simple procedure to do this, please read here for more information.

Since a Lotus Rock pan is made of carbon steel, does it need to be seasoned?

No, it doesn’t. However, a Lotus Rock pan does need to be maintained differently to other non-stick pans. Please read here for more information.

Is Lotus Rock Induction safe?

Yes, Lotus Rock is compatible with all cooking top surfaces, including induction.

Is Lotus Rock microwave oven safe?

No, a Lotus Rock item should never be used in a microwave oven.

Should I always add cooking oil before each use?

Yes, it is important for all Lotus Rock items that oil is added before cooking!

Every consumer should follow these instructions before each use:

 Hand wash in hot soapy water with a scouring pad. Put the pan on a medium heat setting and wait for all the moisture to evaporate. Once the pan is completely dry apply oil evenly around the interior surface.

Is Lotus Rock metal utensil safe?

Yes, metal utensils along with wooden, rubber and plastic can all be used on Lotus Rock items.

Is Lotus Rock dishwasher safe?

With limited use Lotus Rock can be used in a dishwasher, but a regular hand wash is recommended. One of the benefits of Lotus Rock is that it is very easy-to-clean, so dishwasher use should not be necessary.

Can steel wool be used to clean a Lotus Rock pan?

Yes, steel wool can be used but wooden, rubber and plastic utensils are preferred to clean a Lotus Rock pan.

Can I leave my pan to soak in the sink?

Yes, but it is not recommended to do so for too long a time, or for it to be done too regularly.

What is the guarantee for Lotus Rock items?

If the use & care instructions are adhered to then a Lotus Rock item should be used with comfortable ease in a kitchen for at least 5 years.

How do I remove black scorch marks from the pan?

Removing black scorch from pans is not very difficult. You can follow the below
instructions to remove black scorch from pans:
- You can sprinkle baking soda over the scorched area of the pan. Spray some water over the baking soda. Stirr the baking soda until it looks like a paste. Leave it for 3-4 hours.
- Now you can scrub gently the scorched area with nonabrasive pad.
- Wash the pan after you finish scrubbing.

How do I remove oily marks and other stains from my pan?

There are two different cleaning methods which can be used to do this, please read here for more information.

. Dear Kevin, thanks for your enquiry. Regarding the return policy for Lotus Rock items, this is the responsibiilty of the retailer in that particular country. If you have any questions regarding the use & care of the Lotus Rock frying pan then please do contact us again.

. Dear Thom, please scroll down the comments section of the FAQ page and you will see a question from a lady called Harriet “Happy Customer” and she askes a similar question to you. However, she is based in Canada. For USA you can purchase these pans from TJMaxx, Marshalls and Homegoods, but IPAC have rebranded these pans as ‘Core’ and not ‘Echo’. Also, as you will see our reply to Harriet the pans (not just frying pans, others such as a paella pan) now have a stainless steel handle, which meaks them oven safe.

. I thought there are going to be good because I read multiple comments that these frying pans are good. However they said non -stick, but even eggs are difficult to make sticking to the frying pan. I make eggs on a regular basis and making sure that heat is not excessive to make my frying pans last longer. In this case it has not even lasted me 2 days.

. Dear Dilma, we are sorry to hear about your comment about the non-stick feature of the Lotus Rock frying pan. You should note that the non-stick release is not like that of a standard PTFE non-stick pan; unlike these pans Lotus Rock have very particular use and care instructions, which require the consumer to continually replenish the silicon-oxide crystal coating with oil to maintain the non-stick effect of the pan. Bear in mind, your Lotus Rock pan is at its best for high heat cooking, such as searing, browning, stir frying, sauteing, grilling etc; types of cooking techniques which general non-stick pans cannot perform. Perhaps you can give your pan a try for these and see what you think then.

. Dear Harriet, we are happy to know you are really enjoying your Lotus Rock fry pan. Actually just last month a wider range of items for Lotus Rock, with a new stainless steel handle, have been confirmed for sale in in not only Winners but also Homesense stores thoughout Canada. Items will include frying pans, a grill pan, grill pro, crepe pan, and a paella pan. They should be available to purchase around early Summer time.

I absolutely love my 9″ Echo fry pan and need to purchase more pieces from your company, but don’t want it to be so hard to find more pieces. Please offer it online. It does not make sense just offering this product at Marshalls and T-JMaxx. Please, please please offer your products for sale online. It can’t be that expensive (certainly not as expensive as Le Creuset).

. Dear Mary Ann, we are happy to know you are really enjoying your 9″ Echo fry pan. Actually just last month a wider range of items for the Echo Lotus Rock, with a new stainless steel handle, have been confirmed for sale in TJ Maxx, Marshalls’ stores etc. Items will include frying pans, a grill pan, grill pro, crepe pan, and a paella pan.

Dear Rob,
Thank you for your enquiry with us. Currently in the USA Home Goods only stock the 3 frying pans that you have purchased from the Lotus Rock collection. We are at the moment in discussions with the supplier of Home Goods if they would like to broaden the Lotus Rock range into other items, if they do decide to do this then we will update our website with this information.

I bought an Exdura Lotus Rock Fry Pan 30cm and I was wondering if I could get an Exdura 32cm Fry Pan Cover for it ??? Is there a store near Torrance, CA, that sells them or do I have to order it online ??? Thanks much.

Dear Ron,
Thanks so much for your enquiry. I am afraid that the store near Torrance, CA won’t sell an Exdura 32cm Lid for that particular frying pan. You can buy one from us directly (but with the shipping cost from China that might be quite expensive), otherwise you might just have to buy a universal lid to fit that pan. I will notify our customer about your enquiry and suggest to them that in future they should also include a lid with the frying pan.