Boris support not available?

Has Boris killed off email support? I emailed them on Monday and still no response.

It appears I am going to screw up my license if I install a Continuum 7 AVX update. When I try to install the update, it ask for a serial number or trial code. I don't have a serial number as far as I know because this was bought with an unlock code online. I hate this system because every time I have to reinstall, I end up with a big X through the image until I request a new unlock code. I can't risk losing productivity, although that is already a problem because I am having issues with BCC 7 that the BCC7.x update addresses.

But I need to know how to install the update and keep my license intact.