Alright I have searched the forum for anything close related to mine but still havent found a solution. I have uninstalled it from device manager done all the resets still wont work. It will rebuild my library but then once it does that it goes to the playing a song screen but freezes everytime. It will never get off that screen no matter what i try. I cant do the recovery tool because it says it isnt connected but it is, I dont get it. It shows up on my computer and everything but when trying to put songs on or even update it still doesnt recongize it. Also If there isnt a fix can someone please provide a link on where I can find if the warranty on it is expired. Thanks.

Alright I have searched the forum for anything close related to mine but still havent found a solution. I have uninstalled it from device manager done all the resets still wont work. It will rebuild my library but then once it does that it goes to the playing a song screen but freezes everytime. It will never get off that screen no matter what i try. I cant do the recovery tool because it says it isnt connected but it is, I dont get it. It shows up on my computer and everything but when trying to put songs on or even update it still doesnt recongize it. Also If there isnt a fix can someone please provide a link on where I can find if the warranty on it is expired. Thanks.

I have the same trouble as hemplacrosse4 but, on my wife's Zen V it is stuck on one song - All Star by Smash Mouth of all to stick on and it will not play, shut off nor do any button other than the reset in the hole will do anything. When the player is turned on following the instructions above it does not go into the "recovery mode" nor will the clean up activate - it just starts up and sticks on this song and the circular 1 icon is on in upper right corner. I tried to connect to my computer and it says the USB device you are trying to connect has failed and I tried to reconnect and the computer will not recognize my wife's player but mine works just fine so it is not the computer.

Can you give me some direction here? I don't want to fry it completely but, none of the remedies on here seem to work. I have not tried a firmware update because the computer will not recognize the unit. Should I try on another PC just to be sure? We have a laptop that I could load the software on. Please advise. Thank you for your help - this is a very good resource. Also when using the Zen V Series Media Explorer the message says "Your player is not connected. Please connect your ZEN V series to the computer.

Welcome bolivar. You really need to get the Zen into Recovery Mode for a Cleanup. Pressing and holding the Play button (after pressing the Reset button) while powering on the Zen is not getting into Recovery Mode?

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Help my 11 year old sons zen is saying recovery mode. This happened a few weeks ago I went to recovery tool to download firmware it worked perfect! Now when I try and do it, it says device not connected. I have tried every suggestion I can find. I have reset it while pressing play. I tried to get the firmware from the creative site too. I do not have another computer to try. I have windows vista so I cannot delete media player like some forums suggest. When the zen is in recovery mode i try and do a clean up, but it is like frozen I cannot get it to say yes to do the clean up. Any help please thanks