Troubleshooting: Some transactions not exported to CSV

Learn why some transactions are not included in a CSV statement

Written by Herman Updated over a week ago

You may find that some transactions are not included when you export a CSV statement of your Expend card transactions. These will most likely be your most recent transactions, and they will be marked “Authorised” in the app.

If a transaction is marked “Authorised”, this means that the payment has been agreed between the parties, but the money hasn't actually changed hands yet, as it were. That last part is known as settlement and it usually happens within a day or two after authorisation. During this in-between state, we show the transaction as “Authorised”. In some cases it may take a bit longer to clear, but an authorised transaction will always be settled at some point; it’s only in very exceptional cases that it won't clear.

Once “Authorised” has cleared from a transaction in the app, the transaction will be included in the exported CSV file.