FAQ

Where can I purchase on-site tickets?On-site tickets will be on sale at the Museum ticket counter when there is enough availability in the advance tickets. For on-site ticket availability, please check the ticket page on this website.

Can I go to the store or cafe right away?The store is only available for usage after the exhibition room. Please let our staff know at the ticket counter if you would like to use the cafe before entering the exhibition room.

Tickets

Where can I purchase advance tickets?Advance tickets are available for purchase at Lawson stores in Japan and on the Lawson website. The Lawson online ticketing system is only available in Japanese. You can purchase your advance tickets until a day before your visit (for the last day of each month, it will be two days before your visit). After making the reservation, you have to pick up the tickets at a Lawson store in Japan within the given time limit indicated on the e-mail you receive after the reservation.

Where can I purchase on-site tickets?On-site tickets will be on sale at the Museum ticket counter when there is enough availability in the advance tickets. For on-site ticket availability, please check the ticket page on this website.

Is there a discount for visitors with handicaps or disabilities?For visitors with handicaps or disabilities, we have discounts for both advance tickets (only on Lawson ticket) and on-site tickets. It will be half the regular price. Please make sure to show us your disability certificate when you arrive. Any type or degree of disability is fine.

Can I take photographs inside the Museum?Photos are allowed for some parts of the exhibition. Please check the signs around the gallery. Usage of flash photography, tripods and selfies sticks are prohibited.

Store and cafe

Can I go to the store or cafe right away?The store is only available for usage after the exhibition room. Please let our staff know at the ticket counter if you would like to use the cafe before entering the exhibition room.