Reviews for Enterprise in Jacksonville

Recent reviews

Most recent

5.2 Okay

Convertible

Dec 5 2016

Just a bit below average

Pros: The pickup and drop off at JAX is always predictable and this didn't have any surprises.

Cons: Pieces of the convertible top were in the trunk, the engine light came on about halfway through the rental period and the car never really was able to idle correctly, probably associated with the engine light. Overall, pretty close to what I expect from Enterprise.

2.0 Poor

Van

Nov 24 2016

Ever see Seinfeld?

Pros: The price

Cons: They called me after I made the reservation and didn't have the car I rented. At least they called.

6.0 Okay

Full-size

Nov 18 2016

Where's my car?

Pros: Pick-up was prompt and the people who were at work were very professional and friendly

Cons: The main problem with local rental locations like this is when someone doesn't show up for work things don't run smoothly. I had to wait more than an hour for a full-size car and got an SUV instead, which I didn't want.

8.8 Excellent

Intermediate

Nov 9 2016

Cons: i DID NOT LIKE THE DAILY DROP OFF FEE. iT SHOULD BE ONE SET RATE. WHY SHOULD IT DIFFER IF i RETURNED THE CAR IN ONE DAY OR TEN DAYS TO A DIFFERENT LOCATION?
i WANTED TO DROP IT OFF AT THE DAYTONA BEACH AIRPORT BUT WAS NOT GIVEN THAT CHOICE.

9.2 Excellent

Full-size

Nov 3 2016

Pros: In terminal
Choice of several types of vehicles

7.6 Good

Economy

Nov 2 2016

Pros: The car was better than expected over all. I was expecting a Kia Rio and was given a Chevy Sonic. It had plenty of power and handled well.The service was very good.

Cons: The windows were dirty and driving at night the streetlights and headlights refracted off the grime making visability an issue. I washed them the next morning.

9.2 Excellent

Standard

Oct 21 2016

quick deal

Pros: just about every

Cons: just about nothing

8.4 Excellent

SUV

Oct 14 2016

Jeep Compass Rental

Pros: Great size and utility. Drives well. Very comfortable.

Cons: Ignition was loose and would stick when trying to turn off/take out key

10.0 Excellent

Full-size

Aug 31 2016

Enterprise the best

Pros: What a difference - Enterprise is now my 1st choice
Courtesy - Professional - Value
Love the treatment
You actually feel like an appreciated customer
Will use Enterprise again.

8.4 Excellent

SUV

Aug 30 2016

Pros: rate beat all the others - ONLY if I were willing to drive to airport to pick up car.

Cons: had to drive 26 mi. one-way to airport to pick up car when there is an enterprise location 1 mi. from my home.

10.0 Excellent

Intermediate

Aug 29 2016

Pros: Quick pick and drop off. I as in and out in less than five minutes. Free upgrade because a car was available.

Cons: No mention of toll device or a list of places I might run into them. It occurred to me during my drive I had no cash. No way to mount my phone for Google maps. Do people really rent GPS?

10.0 Excellent

Compact

Aug 24 2016

Great!

Pros: The whole process was easy from start to finish

10.0 Excellent

Economy

Apr 27 2016

Great value

Pros: Because this location is not at the airport the taxes for the car were way lower. They can't transport to the airport (due to contracts) but can pick you up and deliver you to areas closeby where you can pick up a taxi or bus to get you to the airport. Staff was very friendly, helpful, and knowledgeable. They had what we needed, when we needed it, for a reasonable cost.