Plus net profile changed by mistake?

We have had PN fibre for 3 weeks and initially we were stuck on an ADSL profile.

I think we have gone back to that now as once it was sorted we jumped from 20mb to 38mb as we are 300ft from the green box.

I have just checked our profile and it seems to be 21mb although from the stats at the bottom I am sure we are syncing at 39mb

Estimated line speed:3.0Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2016-05-06 11:34:40

Re: Plus net profile changed by mistake?

The stats show you haven't lost sync so your getting full speed for the 40/2 package from the cab it's the Plusnet Profile that has screwed up for some reason, a quick call ( i use the term quick very loosely ) to support or online chat and they can set it back to where it should be.