In Room Dining - Room Service Innovation

GLOBAL INNOVATIVE BEST PRACTICES FOR IN ROOM DINING
HILTON A sommelier arranges your food and bath tub with appropriate food & bath items. Inform Room Service in advance and they will have an aroma or bubble bath ready for you and appropriate ‘food and nibbles’ ready for you to ‘soak it all in’. RITZ CARLTON, CHICAGO

The room service here cooks whatever a guest is craving for, the way he/she likes it 24 hours a day. If their guests go fishing at one of the nearby lakes, they will prepare a fresh catch however they want and send it to their room. THE LAGUNA MIGUEL: THE SWEET INDULGENCE

A breakfast of assorted bread-rolls in chocolate, hot chocolate or chocolate milkshake OR juices & fruits with either pancakes or waffles with maple syrup and honey. Unique flavours such as Blueberry, Cherry & Blackberry in Omelet's. Even the cutlery has got chocolate motifs on them. Their Target is single ladies & children. THE PENINSULA, HONG KONG: Indulgent Room-Service Item: Wagyu-truffle burger This $53 burger weighs high on the cost and calorie scale: 6 ounces of Wagyu Beef is ground when you place your order and is presented with black truffles, truffled onions and melted brie in a sun-dried tomato boule with truffle butter. ROSEWOOD HOTELS: Children's Menu

Each hotel has an extensive menu of choices in smaller portions that use local ingredients. At the Inn of the Anazasi in Santa Fe, for example, kids can order from choices like Popeye popcorn shrimp, wagon-wheel pasta and baby filet mignon. RESORT IN VIRGINIA

Indulging in grapes, wine and cheese takes a whole new meaning at this stand alone resort in Virginia, USA where they place the wine grown from California and cheese and fruits grown at the resort as part of turn down service. Butler even turns the TV on for you or arranges your music to make sure that your favorite songs play as service standard.

W HOTELS: Room-Service Breakfast
An in-room toaster is used for serving piping-hot bread...

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...﻿UNIVERSITY Of ZIMBABWE
FACULTY OF COMMERCE
TOURISM, LEISURE AND HOSPITALITY STUDIES DEPARTMENT
ROOMS DIVISION MANAGEMENT THM208
YEAR 2012
LECTURER: MRS. D ZENGENI
Time table
Monday 11.00-13.00hrs
Tuesday 11.00-12.00hrs
Preamble
This course is designed to introduce students to the principles of accommodation management in hospitality industry. Emphasis will be placed on Rooms Divisions’ traditional role as the best generator of the hotel’s revenue as well as its principal operational functions.
Objectives
By the end of the semester the students should have an understanding of:
The housekeeping division and its operations.
The guest cycle and the operational and managerial activities for each stage.
They should also be able to come up with reports on evaluating operations in the rooms division.
Communication between houseking and other Hotel departments.
Human resources in the rooms division department and its importance.
Course Outline
1. The Rooms Division
Introduction
Organization of the Rooms Division
Organization of rooms division department
Interrelationship and communication within rooms Division department with other departments
2. Housekeeping
The role of the housekeeping department
Management theory and the housekeeper
Housekeeping operations
Liaison of Housekeeping and Front Office
Automated...

...Living and DiningRoom Furniture
Issues in the Market
The vast majority of households struggle with storage issues. Furthermore, two fifths (42%) find it difficult to source the right size furniture for their home, while over a third (36%) struggle to store/display their possessions. This frustration with lack of space creates significant scope for new clever and flexible storage innovations in living/diningroom furniture.
Q: How does smaller housing stock affect demand for living/diningroom furniture? A: By 2017, the number of one- and two-person households is projected to increase by 850,000. Demand for space-efficient living/diningroom furniture is therefore likely to intensify during the coming years. For example, in 2013, IKEA is launching its Uppleva modular range in the UK, which has integrated smart TV, video/Blu-ray and DVD players, wireless internet systems and the different components can be tailored to fit requirements and/or the space available. Mintel’s research for this report shows that the vast majority of households struggle with storage issues. Furthermore, two fifths (42%) find it difficult to source the right size furniture for their home, while over a third (36%) struggle to store/display their possessions.
This frustration with lack of space creates significant scope for new clever and flexible storage...

...always, I start my day by running around the walls in my room. I like how running makes me feel, I get lost in it and can try to picture a world where there are no rooms, where I can run free. An alarm goes off jolting me back to reality, telling me it is time to eat.
The keeper who brings my food is new today. I do not like strangers so I watch him from the furthest point in the room. He starts talking to himself while setting up my food, no not talking, I do not know what to call it. He catches me studying him and smiles at me. Slowly move closer to him, intrigued by him, he is not like any of the other keepers I have seen. His eyes do not study me like the others do, instead they look kind.
I decide to ask him what he was doing earlier and he tells me he was singing, making music. He tells me that I shouldn’t be trapped in here like a lab rat, that there is so much more to life. He tells me I should be allowed to see the sunrise and sunset each day, that I should be able to smell the ocean and feels its waves. None of the keepers have spoken of this stuff before, what is he talking about? Before he leaves he promises me that I will get to experience life.
After the keeper leaves, I cannot help but think of a world much larger than what I know and have imagined. What else makes music? What do these sunrises and sunsets look like? I want to see this ocean and to feel its waves, whatever those are. All of a sudden my...

...HM0012-Unit-11-Taking RoomService Order on Telephone
Unit-11-Taking RoomService Order on Telephone
Structure
11.1 Introduction
11.2 Taking RoomService Order
11.3 Summary
11.4 Terminal Questions
11.5 Answers
11.1 Introduction
Most roomservice orders are given by telephone. So the telephone happens to be the first point of contact with the roomservice staff. So good telephone technique is vital in creating a favorable first impression.
Objective:
After completing this unit you should be able to
· Use telephone effectively to take roomservice orders.
· Understand the method of taking the roomservice orders.
11.2 Taking RoomService Order
The person taking the order over the telephone must have good knowledge of the menu and professional telephone manners.
The telephone must be answered quickly usually within 3 rings. Then pay attention to
· The greeting.
· Introduction of the department and self
· Use of the guest’s name.
For E.g.: Good Morning Mr. Mishra. This is RoomService. Merwyn speaking. How may I assist you?
Most properties now have telephone systems with a room number and a name display, but if these are not available you should have a current rooming list handy. Try to use...

...Most of the times, the room is dark. There are days when it is bright and I can see almost everything clearly. The sunshine is reflecting through the cracks in the door, spreading across the room. My face breaks into a smile, my eyes shine and happiness fills my heart as I think I can leave the darkness. I can leave and be happy, be myself and no one will care.
I open the door, just a little, and take a small peek. When I see the happiness shine, I expect to see smiling faces, people saying they'll stand by me, my loved ones loving me. Everyone there, smiling. I open the door, just a little more, and look past them to see how many accept me.
Dark faces and evil laughter fill the halls. Sharp glares are heading my direction. My loved once start to transform into monsters. I begin to hear my mother's voice, yelling that she can't have a gay daughter. I see my father's disapproving face. My brother looks at me like I'm a stranger. My cousins are laughing, calling me a “lesbo.” My friends are grossed out. Disturbed. The dark shadows get closer.
With tears in my eyes I slam the door shut. Those shadows keep doing that. Why? Why can't I just leave this dark room and do whatever I want? Maybe I should be thanking them. They are showing me what everyone will think if they find out.
It's not so bad in here. I'm alone with my thoughts. I can think about who I am. Certain times of the day I can look out and catch a glimpse of...

...Sabira Abdulla
Mr. Craig Sinclair
English 102
25 September 2012
Dystopia: Ray Russell’s “The Room”
The short story “The Room,” by Ray Russell, focuses on aspects developing in our society and creates exaggerations to show a future world that psychologically destroys the people. It explores the excess advertisement and addiction to technology present in the West today. While the protagonist tries to escape his horrible life, where he seeks refuge turns out to be a conspiracy of the government. Through the irony and the tone Russel uses in his story, he implies that the global population’s majority doesn’t realize where technological development leads them and deteriorates their personal skills.
The details that Russell uses to describe the exaggerated aspects included in a fictional society convey the satirical irony in our era. Ironically, Bob Crane ignores all advertisement around him. “As his feet touched the floor, the TV set went on. It would go off, automatically, at ten p.m. Crane was perfectly free to switch the channels, but he saw no point in that” (Russell 1). The government’s purpose in the overstated advertisement leads to influencing the people but Crane turns his back to it and convinces himself of the non-usefulness in his surroundings. Also, when the main character goes to meet Mrs. Ferman to get a new apartment, he is content about its old-fashioned style. “He entered a rather run-down frame building, found the correct...

...1.1 Given the scope and scale of the Rooms Division operations of the new property, identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff.
1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels, holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations in the UK. …………………………………………………………………………….. 5-8
LO 2:
2.1 Assess the role and importance of the front of house area in the effective management of a hospitality business and discuss the key aspects of planning and management of the front of house area for your new hospitality operations.
2.2 Critically discuss the key operational issues that would affect the effective management and business performance of the front office area for your new hospitality operations. ………………………………………………………………………. 8--10
LO 3:
3.1 Analyse and discuss the role and importance of design and development of property interiors, including functionality to the effective management of the hospitality operations.
3.2 Critically examine the key aspects of planning and management of the accommodation service function and analyse the operational issues affecting...

...DiningRoom Scene Comparison
Mendes manipulates the stereotype of the ‘American Dream’ by demonstrating aspects of it in three different scenes. The first diningroom scene shows the façade of a perfect family. The table holds the motif of roses in the middle as 1950’s South Pacific music fills the silence in the room. Carolyn Burnham is placed higher on the table showing she has the power in the house. She feels superior to her husband due to the advice she was given “In order to be successful, one must project an image of success at all times”. Lester Burnham slouches in his chair showing low self-esteem and low-confidence. Their daughter Jane is placed directly in between the two. The room is symmetrical showing the perfect family they think they are. This aspect of the American Dream, demonstrates the ordinary people and houses, everything looks the same. Menses is showing the shallowness of the American Dream behind the fake impression of the Burnham family. Behind the wall the family is empty and selfish. The Burnham family is dysfunctional, this is shown in the later scene ‘Pass the Asparagus’. During this scene we see the reality of Lester and Carolyn’s relationship. Mendes shows this through the use of dialogue. Carolyn and Lester speak to each other in a sarcastic tone. The motif of roses are removed from the table, however Carolyn still has a rose pattern on her dress. You can...