Microsoft Dynamics CRM

This is a great follow on article from my original post about socialising your business, and as social media is becoming more of the norm in business I’ve taken this opportunity to highlight some further points of why social media is a get asset to business.
I’ve always promoted positively and discussed the importance of social media to the CRM process. It is inarguably one of the most crucial ways to engage customers. Here I’m looking at how it can be used to help generate warm leads for the sales team and how CRM software can help with the process.
It helps a company get to know a prospect
When used effectively, CRM software really can help a company to und... [More]

www.MyCRMSupported.com
I was recently at a business customer open day and got the chance to talk to a number of business owners about the challenges they faced with CRM solutions, a number of the people there asked questions around support and ad-hoc configuration.
The end result of the day was that we have now launched MyCRM Supported. MyCRM Supported is a packaged support service to meet a range of business needs and requirements as every business is different and has different requirements.
With this in mind we have launched 4 different monthly subscription services.
Advisory
The first of our support packs has been designed as an advisory service, when there are t... [More]

We are always keen to take a look at different aspects of CRM and how the software can help to enhance each step of the process. Today, we are going to look at how it can link up with business process management.
It can help improve efficiency
The aim of investing in CRM software is, of course, to help improve sales conversion rates. Yes, relationship building is vital, but more sales is the ultimate goal. CRM software combined with a positive business process can help ensure that all sales staff members know exactly how to close each sale and gives them access to the information that enables them to do so.
It minimises inconsistency
CRM software, like all business software, has an ROI, ... [More]

From years of experience in the CRM market place I have come to realise, and some may disagree that CRM means many different things to many different people even when they are from the same organisation. I recently spent time with an organisation where the Sales Director sat across the table and clearly stated that “CRM is rubbish and it is all make believe and as an organisation we don't needed any of it!”. My obvious response was just to smile and then, I asked why he thought that was the case.
I was truly surprised by the response which was “What we need as an organisation is something to manage Sales and Opportunity to know if our targets are going t... [More]

CRM software is already well reputed for helping sales reps to improve their conversion through providing useful data about both the sales process and the customers themselves. However, it can also be useful in reducing mistakes by the sales team and other teams. Here's how:
It can help record calls
Some CRM software is capable of recording calls between potential clients and sales reps, meaning that they can then be gone back over once the call has completed. This serves two purposes: firstly, it means that the rep that made the call can analyse their technique and see if they're making and repeating mistakes. It also means that any other members of the team that pick up... [More]

I recently saw this article on Enterprise Apps Today and it made me think about what 2014 means for CRM and more so MyCRM and the App Store and the release of our 2013 managed service.
See more http://downloads.mycrmgroup.com/
CRM as a concept and methodology is an ever changing landscape and it needs to be as technology never standstill long enough for you to catch your breath.
It's a good idea for those of you working on a new CRM system to take a look at what are some of the key trends expected to take place in the sector this year. This article highlights some key areas and it is worth thinking about, especially as how your business might benefit:-
Smarter CRM
One of the biggest f... [More]

With the New Year upon us and economic growth seeing real green shoots, it comes with good news for small and midsize companies who use CRM. The CRM trends for 2014 will be concentrating on what SME’s have asked for from their CRM, and what customers want to see from companies who use CRM.
http://blog.mycrmgroup.com/post/2013/12/17/Top-CRM-Buyer-trends-in-2013-by-Software-Advice.aspx
What SME’s are looking for in CRM solutions?
At small and midsize companies, marketing automation and sales force automation are fast becoming trends in IT department purchases. Recent studies show that there is a substantial move towards pricing-as-a-service (PaaS), and it is thought that we wi... [More]

Social media has - and will continue to have - a big role in the world of CRM. A piece in hospitality technology previously shed light on the social side of customer relationship management, and over the next couple of days we're going to take a look at some of the key ways that it's benefits can be maximised.
I recently blogged on the point of taking your business social see http://blog.mycrmgroup.com/post/2013/10/21/Does-socializing-your-business-mean-good-CRM.aspx Here these is a review on some good points for all business
Developing a strategy
It is important for everyone involved in a team's marketing strategy to know exactly what the overall aim is in terms of the brand's pers... [More]

A great new article today from Business 2 Community which highlights some customer service trends. One of the key parts of remaining successful in the CRM data world is to ensure that you stay on top of the latest trends. Fortunately, a new piece in Business 2 Community has taken a look at some of the key trends that are likely to emerge in 2014:
Below are 4 keys things your business may embrace over the next year.
Social customer service comes into its own
Because so many business are now using social media for CRM purposes (as they should be) the focus will now shift onto who's actually doing it well. Integrating the social side of things with all other customer service chan... [More]

After reading an interesting article of Business 2 Community I have to concur that a CRM system remains an effective investment for many people. However, there are several keys to making it work, especially within marketing. This is interesting, as it's often seen as being part of the more specific sales-side of things.
Interestingly, though, statistics showed that 46% of marketers using more mature lead management processes will then in turn have sales teams that follow up on more than 75% of the leads they've generated. Sales teams linked to 25% of these marketers will be able to contact prospects within around a day - the figure otherwise is around 10%. There is obviously, then, a lot of... [More]