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AT&T 'Insources' Detroit for Call Center

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AT&T Internet Services, is preparing to open its new $2 million
high-tech call center in downtown Detroit to support its DSL Networking
and Technologies business. The move might be considered unusual because
the telecommunications company is moving an offshore center into
Detroit. The center will support AT&T customers throughout the
United States.

DEGC led a collaboration of organizations
offering incentives to make the move possible. The State of Michigan
approved a MEGA tax credit, and the City granted a personal property
tax abatement and workforce development training incentives.

The
Workforce Development Board is in the process of qualifying candidates
for 325 jobs that are expected to be created once the center is fully
operational.

"This project wasn’t going to work unless AT&T
had good access to a qualified pool of candidates for the call center
positions," said Kenyetta Bridges, the DEGC business retention manager
who facilitated the process. "The Workforce Development Board came
through with training dollars and a program that would ensure AT&T
could find the talent it needed."

AT&T Internet Services, is preparing to open its new $2 million
high-tech call center in downtown Detroit to support its DSL Networking
and Technologies business. The move might be considered unusual because
the telecommunications company is moving an offshore center into
Detroit. The center will support AT&T customers throughout the
United States.

DEGC led a collaboration of organizations offering incentives to make
the move possible. The State of Michigan approved a MEGA tax credit,
and the City granted a personal property tax abatement and workforce
development training incentives.

The Workforce Development Board is in the process of qualifying
candidates for 325 jobs that are expected to be created once the center
is fully operational.

"This project wasn’t going to work unless AT&T had good access to a
qualified pool of candidates for the call center positions," said
Kenyetta Bridges, the DEGC business retention manager who facilitated
the process. "The Workforce Development Board came through with
training dollars and a program that would ensure AT&T could find
the talent it needed."