Firstly, I apologize for the displeasure you have had with the mineral we had sent. It was not our intention to deceive or otherwise. We are mineral collectors just like you. While it is unfortunate that the quality was not up to your standards, we stand by our belief that we had fairly represent this piece. The pictures and photographs we had put up had not been edited in any way, and the blemishes, if any would be shown rather than hidden in our photographs. The fluorite in question does indeed come from South Africa in the Riemvasmaak as we had personally obtained them during a trip over there.

While we do understand your unhappiness, we find that the Warning as unwarranted and unnecessary.

While your experience was unfortunate, it is definitely not normal and we would have appreciated a personal message to which we may solve any issue. Regardless, wish you only the best and a very blessed year to come!