FAQ1&period; Q&colon; Are you a factory or trading company&quest; We're a manufacturer with over 20 years of experience in casting&period;2&period; Q&colon; How does your factory handle quality control&quest; We are ISO9001 certified and product quality is our priority&period;We will test all our raw material before production&comma; and have third party to do the professional inspection&period;3&period; Q&colon;How to deal with the defective product&quest; a&period; We will need you to fill up the product defective form with some pictures&comma; we might also request for a sample of the defective product &lpar; we will take care of the freight cost if it is manufacturing defective&rpar; b&period; We will check and solve the issue&comma; then repair the defective items or send the replacement accordingly&period; c&period; We are willing to comply with customer's reasonable requests&period;