Leading company in assistance services

Semesur Assistance is a leading company in medical assistance services. We have a highly trained, qualified and specialized team with more than 20 years of experience in the sector. With presence in all the national and international scope, with our 17 centers, we guarantee a fast performance of our professionals.

We started as a local company, growing rapidly and becoming one of the leading companies due to our seriousness and demands. We have at our disposal the best technology in the market to offer to customers from all over the world.

Thanks to our Call Center you have access to our telephone line 24 hours 365 days of the year and in this way to be able to provide you any service at any time.

Contact Center multilenguage

At Semesur Assistance we are committed to the rapid management of the services we carry out. Thanks to the multilingual Contact Center team, we deal with the most efficient demands of our clients. These are able to receive, manage and refer to our medical network, high volume of data coming from phone, chat, email, etc. You will always have the answer you need.

We are available 24 hours a day throughout the year, waiting for any call to assist you in the fastest and most personalized way possible. Because medical assistance does not understand schedules, the same quality at any time.

We protect our clients information

Semesur Assistance is aware that the computer system is a fundamental pillar in the structure of any company. For this we protect the information of our clients through a security system that complies with all the established computer protocols.

For the provision of the service, we have:

Access Control: Fully Secure Data Processing Center with electromagnetic locks, security cameras and motion detectors, which make it immune to any kind of vulnerability.

Redundancy of information: In order to minimize computer risks, we have a security system in charge of backing up all the information in three different geographic points.

Continuous service: All our system is backed by an uninterrupted sine wave power system with a range of five hours and a zero response time, being the gateway to a generator that can supply our facilities indefinitely.

Fast and secure communication: We have implemented a tight communication system between our customers encrypting the communications and adding authentication against the server, which is connected to a speed network.

Always up to date: We have updated policies for all our systems to apply the latest security patches to computer level.

We stand for excellence

At present one of the main challenges faced by companies is to achieve permanence in the market, as they are exposed to higher levels of competitiveness. For this, it has become increasingly necessary to propose strategies that allow them to adapt to the constant changes not only in the market but also in the preferences of their clients.

Semesur Assistance firmly stands for EXCELLENCE, with the main objective of promoting the safe and efficient development of its management, as well as responding to each and every one of the needs and expectations of our clients.

Our strategic guidelines are:

Orientation of our Management System to stakeholders and stakeholders.

Promotion of the Quality Management Systems to all our Departments with the aim of promoting optimum development in our operations.

Promotion of a culture of Continuous Improvement with the purpose of creating value in our services.

Know the expectations and interests of our clients in order to deliver a service of their entire satisfaction.

Achieve the involvement of each and every one of our employees through teamwork, training, internal communication and recognition of achievements by Management.

To watch with due diligence, for the fulfillment of the legal, normative and regulatory requirements applicable to our activity.

Committed to the environment

With the purpose of committing itself to the environment Semesur Assistance: It is an increasingly ecoefficient company, thanks to the last developed technologies and to the reduction of the consumption of fuels, energy, water and other materials object of our activity.

A vision committed to the environment is our main differentiating factor in:

The fight against Climate Change.

In the rational use of water.

In Energy Efficiency.

Specialized Healthcare

Improvement and Continuous Innovation in the Processes

Our Protagonist is the Customer

Commitment of Guarantee and Reliability

The most important is the well-being of patients

We offer an integral assistance from the reception of the request until the end of our services. We guarantee a detailed planning of each action. We carry out comprehensive studies prior to each action, these include an identification of possible risks, as well as an allocation of the best material and human resources.

The most important is the well-being of patients, regardless of the service performed. That is why we are in continuous search for improvement, such as our new Telemedicine service, where we consider ourselves as a pioneer company.

Semesur Assistance guarantees that you will have at your service a great human group of unbeatable personal and professional quality, because for us the health of our patients is very important. We compromise on deadlines and results, accurately fulfilling pre-established schedules.

Our reputation lies in our constant work for the benefit of our customers. And in this way get your loyalty and bonding.

Last market technology

Our Contact Center has the latest technology in the computer-based market, which supports the quality of all our services and the excellence in management necessary to carry out daily work.

In addition to our immediate response, certified in less than 20 seconds, we have a professional network of medical assistance and supervision technicians, without telephone operators. You will always have an expert on the other side.

One of the key points of our Contact Center is the detailed analysis of the calls made and received, in order to improve our own work, and that of our agents.

Because from Semesur Assistance we believe that a good service of Contact Ceneter means customer satisfaction.

Specialized Healthcare

Improvement and Continuous Innovation in the Processes

Our Protagonist is the Customer

Commitment of Guarantee and Reliability

Specialized Healthcare

Improvement and Continuous Innovation in the Processes

Our Protagonist is the Customer

Commitment of Guarantee and Reliability

Periodic monitoring

Our Quality Management System is fully documented and consistent with the Quality Policy implemented.

Semesur Assistance regularly monitors the evolution of the objectives set in each period and the action plans developed to achieve them.

UNE-EN ISO 9001:2015

UNE 179002:2011

UNE-EN ISO 14001:2015

UNE-ISO/IEC 27001:2014

Specialized Healthcare

Improvement and Continuous Innovation in the Processes

Our Protagonist is the Customer

Commitment of Guarantee and Reliability

Environmental Culture

We are constantly improving. Proof of this is our Management Model as part of a consolidated Policy of Integral Management of Quality and Environment, transparent and continuously evolving, in which are clearly defined elements such as:

Environmental Performance Indicators.

Objectives and Plans of Action oriented to the Environmental Sustainability.

Identification and Management of the Risks associated to our activity and its optimal treatment.

In a concrete way Semesur Assistance is able to reduce the environmental impact of its activity through different actions focused on:

Rational and sustainable use of natural resources.

Adequate Management of the generated waste.

Use of solar panels.

Efficiency in the development of our tasks.

Prevention of pollution.

UNE-EN ISO 14001:2015

Specialized Healthcare

Improvement and Continuous Innovation in the Processes

Our Protagonist is the Customer

Commitment of Guarantee and Reliability

Language
English

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Semesur Assitance is a leading company in medical assistance services. We have a highly trained, qualified and specialized team with more than 20 years of experience in the sector. With presence in all the national and international scope, with our 17 centers, we guarantee a fast performance of our professionals.