Should you get any of the errors listed above, it is possible that a piece of paper is stuck behind the relevant tray. This usually happens after getting a 24y.xx paper jam, where y is the number of the tray.

If the paper is stuck in the feed area of the associated tray, opening that tray in an attempt to remove the jam might result in the paper getting pushed behind the tray when it is closed, as shown below.

Partially fed sheet of paper that was pushed behind the tray when it was closed, resulting in a 19x.10 error code.

Avoidance

Prevent these jams by making sure paper is properly loaded into the tray and make sure paper guides are locked into the correct position. See Loading the 2500-Sheet Tray for additional instructions.

When removing partially fed paper, especially those that are stuck in the feed area, DO NOT attempt to remove it by opening first the standard trays. Remove the paper jam by following the procedure below:

Step

Action

1

Open door C (Figure 1a and 1b) or D (Figure 1b and 1d) depending on the jam's location. Make sure that it does not hit any cable attached to the printer.

Figure 1a

Figure 1b

Figure 1c

Figure 1d

2

Remove the jammed paper from any of the following locations:

Figure 2a – Fuser Area

Figure 2b – Below the fuser area

Figure 2c & d – Duplex area

Figure 2e – Above the duplex area

Note: Make sure that all paper fragments are removed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

Figure 2a

Figure 2b

Figure 2c

Figure 2d

Figure 2e

3

Remove the paper tray and inspect any jammed paper that may have been caught behind it. Make sure to unlock the tray lock (2) as shown in this image below:

Note: The tray lock for MX91x is black instead of green as shown in the above image.

4

Lexmark recommends updating the Firmware code levels to the latest firmware available. With the latest version, the error code is automatically reset during a Power On Reset (POR). If the code is earlier than LW60.MG.P648 (MX91x) or LW60.SA.P648 (MS911), please perform the following process.

Important! Before performing this procedure, make sure that all paper fragments are removed from the paper path.

Power off the printer.

Press and hold 3 and 6 while turning on the printer.

Release the buttons when the splash screen appears. This will start the printer to its Diagnostic mode.

Note: A change was introduced starting with LW63.MG.P638 (MX91x) and LW63.SA.P638 (MS911), where the engine error can be reset by simply turning the printer OFF and powering it back ON.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

Affected printer model/'s

Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

Link:

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