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Idea Customer Care Services

We are committed to providing best-in-class customer care through world class technology and response mechanisms. At Idea you can expect nothing but the best in customer service. That's how we work for you!

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Before an online recharge, kindly visit the Online tariff section for a detailed description.

Dear Subscribers, kindly do not respond to missed calls from unknown international numbers or calls about winning prizes or lottery.

Deactivation of Data Service: You can deactivate data services from your data default plan by sending an SMS “STOP” to 1925, or dial 1925 and then press 2.

Reactivation of Data Service: You can reactivate data services if you have deactivated the data services earlier, by sending an SMS “START” to 1925, or dial 1925 and then press 1.

Deactivation of Value Added Service (VAS): To cancel a VAS subscription, SMS "STOP" to 155223 (toll free) and select the service you wish to deactivate OR Dial 155223 (toll free) and select the service you wish to deactivate.