What should I do upon the arrival of the renter at the start of the rental?

Some renters won’t have any knowledge of operating an RV, while some will be experts at it. We highly recommend taking this into consideration when you are meeting a renter before their trip. You should do a walk-through using the Departure Form we provide to ensure your renters are comfortable using your RV, and all conditional fees and responsibilities of the renter have been explained and agreed upon. You will want to discuss the expectations with the renter for the return of your RV.

You can find and print the Departure Form by logging into your RVshare account, and clicking on the “Documents” tab.

Step 1 - Damage WalkthroughThe purpose of this walkthrough is to set an agreed upon baseline for the condition of the RVwith the renter. This helps prevent disputes should damage occur. You must do a comprehensive review of the condition of the entire interior and exterior, including the undercarriage and roof, of the RV. Point out any and all pre-existing damage to the renters and write it down in the appropriate places on the Departure Form. Invite the renters to point out any damage or wear and tear that they see as well and write this down on the form. You should spend at least 10 minutes thoroughly examining the exterior of the unit with the renter. You should spend at least 15 minutes thoroughly examining the interior of the unit with the renter.

Step 2 - Training WalkthroughThe purpose of this walkthrough is to educate your renters on all of the steps and nuances to successfully operating your RV. Be very thorough, and remember that things that seem obvious to you will not be as obvious to your renters. You are responsible for ensuring that your renters have all the necessary knowledge to solely operate your RV.

Step 3 - Setup LessonThe purpose of this step is to teach your renters all elements of setting up and “taking down” camp with your RV. If your unit is a trailer, this will require you teaching your travelers to attach and detach the trailer. Again, be very thorough, and remember that things that seem obvious to you will not be as obvious to your renters. It is important that at this step, you demonstrate and instruct on every element of setup and takedown, but also allow the renters to practice each step themselves under your close watch.

Step 4 - Driving LessonTake your travelers on a brief driving lesson around your area. Be sure to allow all primary drivers a turn at driving the RV or towing the travel trailer. Take the time to thoroughly answer any questions that come up.

Step 5 - Final Condition CheckAt this point, you are required to check over the RV a final time to ensure it is roadworthy.

Step 6 - Overview of Conditional Fees & Traveler ResponsibilitiesThe purpose of this step is to remind the renters of their responsibilities as well as the additional fees that they may incur if they fail to meet these responsibilities.

Step 7 - Mileage and Fuel ReadingsIf applicable, you must record the odometer reading and fuel level in the presence of the renter.

Step 8 - Sign Off & Send OffOnce all steps on the Departure Form have been completed and documented, both you and the primary renter (whoever signed the Rental Agreement) must sign off on the Departure Form. All necessary contact information must be exchanged. This includes: Proof of insurance, proof of license, time for any questions, and exchange of contact information.