Basic service policies

Providing the appropriate medical environment required

We provide support to our customers so that their patients can receive the examinations they need exactly when they need them.
To achieve this, we make it our mission to create the best environment of medical treatment for our customers. We ensure that our medical systems are used safely while delivering optimum performance. Based on the RPPTM concept, Canon Medical Systems Corporation continuously provides the customer with high-speed and, high-quality service support.

To achieve this goal, we have built a servicing system capable of promptly delivering all required measures should any failure occur.

Concept (reactive, proactive, and predictive), Canon Medical Systems Corporation will continue to provide speedy, high-quality service sTMIn addition, we believe that there is nothing special about simply being reactive immediately after a failure. We aim to increase uptime by providing proactive services before customers notice any phenomena, and predictive services that prevent failure in advance. Based on the RPPupport.

Due to medical device regulatory reasons, not all products/service displayed on this Canon Medical Systems global webpage are available in all countries, regions or markets. Future availability of the products/service cannot also be guaranteed. Please contact your local Canon Medical Systems representative for further details.