Invensis Learning's ITIL Intermediate Planning, Protection and Optimization (PPO) Course in Vientiane is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL PPO Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL PPO Certification Course in Vientiane is ideal for individuals and enterprises that are looking to gain in-depth understanding of practical application of PPO practices that enables IT service continuity, information security, capacity, availability, and demand management.

The main takeaways from this ITIL PPO Certification course in Vientiane are that you demonstrate comprehensive understanding of Service Design processes and in turn ensure new services, tools, technology architecture, service management systems and metrics are designed to meet both user and enterprise needs. Participants will receive course completion certificate and 30 PDUs.

We deliver ITIL PPO Training in Vientiane through classroom and live online classroom modes. Enroll now and gain this ITIL PPO certification in Vientiane today.

ITIL PPO Certification Course Syllabus

This module focuses on the value to the business of PPO activities, the lifecycle within the PPO context, the purpose and objective of service design as it relates to PPO, and the basic service design principles.

In this module participants will learn about end-to-end process flow of availability management, measurement and metrics, and the benefits and business value that can be gained from availability management.

This chapter focuses on end-to-end process flow for information security management, measurement model and metrics, and the benefits and business value that can be gained from information security management.

In this module participants will learn about end-to-end process flow of demand management, activity-based demand management, and the benefits and business value that can be gained from demand management in support of PPO.

This module focuses on the roles and responsibilities related to capacity, availability, ITSCM and information security management, and how they fit and are used within the service design organization to support PPO.

This chapter focuses on service management tools, types of tools that support service design as it relates to PPO, and the best practices to be used to alleviate challenges and risks when implementing service management technologies and designing technology architectures.

ITIL PPO Training Agenda

The daily agenda of the 3-day ITIL PPO Training is detailed below:

Day One

Introduction to Planning, Protection and Optimization

The value to the business of PPO activities

The lifecycle within the PPO context

The purpose and objective of service design as it relates to PPO

The basic service design principles

Capacity Management

The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

A measurement model and the metrics that would be used to support capacity management within PPO practices

The benefits and business value that can be gained from capacity management

Availability Management

The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

The benefits and business value that can be gained from availability management

A measurement model and the metrics that would be used to support availability management within PPO practices

Day Two

IT Service Continuity Management (ITSCM)

The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO

A measurement model and the metrics used to support ITSCM within PPO practices

The benefits and business value that can be gained from ITSCM

Information Security Management

The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes

A measurement model and the metrics that would be used to support security management within PPO practices

The benefits and business value that can be gained from security management

Demand Management

The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages

The benefits and business value that can be gained from demand management in support of PPO

Day Three

The Service Desk

The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases

The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within PPO

A measurement model and the metrics that would be used to support the service desk function within PPO practices

Planning, Protection and Optimization Roles and Responsibilities

The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO

Technology and Implementation Considerations

Service management tools, where and how they can be used within PPO for process implementation

The types of tools that support service design as related to PPO

What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures