Revision as of 22:11, 10 June 2009

Contents

PROCMON

The procmon tool allows you to look into the PIM and see what it is doing

or has done. The syntax for starting PROCMON is the same as EMSMON, the
difference is PROCMON is an interactive shell.

Error Message

None.

Possible Cause

The procmon tool should be run on the active side PIM. If the listed commands are not run on the active side, they do not return any information.

Recommended Action

Start PROCMON with the command procmon icm PG1A pim1 where icm is your instance name, PG1A is the correct PG, and pim1 is the correct PIM for your system.

Release

Release 7.6(1)

Associated CDETS #

None.

debug - Set Tracing

Details

debug /on, or debug /on /level 3 will turn on the suggested default level of tracing. Levels are from 1 to 5, with 1 being the least tracing (0 actually none) and 5 being the greatest amount of tracing.

as - Autoconfiguration Status

Details

The as (Autoconfiguration Status) command provides a brief summary of the auto-configuration status. Authentication Send completed means the command has completed.

Be sure to note the error count. If any errors are present you can look in the log files in C:\icm\<INSTANCE>\<PG>\logfiles, for example C:\icm\icm\pg1A\logfiles or look at the autoconfigerror.txt file which is available in C:\icm\<INSTANCE>\<PG> for example C:\icm\icm\pg1A.

dagent - Dump Agent

Details

The dagent (dump_agent) command will show you the PIM's view of what the

agents state is. The format is da {icmid}.

Note: The overall state show is inapplicable for Unified Expert Advisor, the skill ActiveGroupAssignment states are the ones to investigate, for example if the agent is ready and assigned to a skill group, the ActiveGroupAssignment state should display as State=AS_AVAILABLE. If any don't match what the agent's assignment queue state is in Expert Advisor, then the logs need to be investigated to see what the PIM received from the Unified Expert Advisor

lc - List Calls

Details

The lc (list_calls) command displays calls that are active. For the Expert Advisor system this means all calls that had a routing dialog for, but have not yet received a CALL_TERMINATION_EVENT message.

No Active Calls

If there are no calls active on Expert Advisor and a lc reveals calls on

the PIM generally that means that no CALL_TERMINATION_EVENT was received for
that call.