The City of Ravenna Water Billing Office is located at 530 North Freedom St., in the City Hall Annex building. Our office is best accessed by parking near the front of the building and entering the northern most door. For handicapped access please use the rear entrance and enter through the fitness center.

For billing questions please contact the Water Billing office at 330.297.2151.

Customer Service

We respond to customer service requests such as explaining monthly charges, scheduling meter service appointments, processing requests to initiate or discontinue service, and negotiating payment arrangements.

Customer Service Clerks are available Monday – Friday from 8:00a.m. to 4:30p.m.(except holidays). Clerks are able to access account information and provide information about: account balance, automatic payment withdrawal, and any other general billing inquiries (high bills, no bills, explanation of charges etc.) Please check the FAQ for answers to the most frequently asked questions.

Payment Information

For your convenience, we offer several options for paying your bill:

Our Automatic Withdrawal program allows you to pay your bill automatically each month without writing a check. Your bill will be paid on the due date using your checking account. You will continue to receive bills so you can reference the amount that will be withdrawn.

Online Payment is available 24 hours a day, 7 days a week. Pay online with any Credit card or debit card that is backed by MasterCard, Visa, American Express or Discover Card.

Our Interactive Voice Response (IVR) System is available 24 hours a day, 7 days a week. Pay with any Credit card or debit card that is backed by MasterCard, Visa, American Express or Discover Card. 1-800-272-9829 choose option 3 and enter the jurisdiction code of 4576. You will then be prompted to enter your account number use the star symbol (*) on your phone for the asterisks in your account number. After you enter your account number press the # symbol. At this point, the system will ask for your credit card information. After your payment has been approved you will get a confirmation number; please keep this number, for your records.

Walk-In payments: We accept cash, money order, check, any credit card or debit card that is backed by MasterCard, Visa, or Discover Card.

Mail your payment to:

Utility Billing
530 N. Freedom St.
Ravenna, Ohio 44266

We also have two payment drop boxes for your convenience. One is located at the City Hall Annex to the left of the rear entrance to the building embedded in the wall and the other is a blue drop box between the Fire Station and City Hall on Maple Ln.

If you have received a notice that was hanging on your door, please DO NOT mail your payment or place it in our drop boxes. Please make payment in person so that the situation can be resolved promptly.

Delinquent Notices

A delinquent notice is sent once any account has a balance older than sixty (60) days past due. If payment or payment arrangements have not been made within 10 days of the date printed on the notice then shut-off procedures will begin. Delinquent accounts will be assessed a service fee once the shut-off notice has been posted. Once a service has been disconnected payment in full must be made to restore that service.

Payment Arrangements

We try to be flexible when customers need more time to pay on their utility bill. Our typical payment extension is 10 calendar days. We also consider payment history before granting an extension. No arrangements will be made after a service has been disconnected. Payment in full must be made. You may only request payment extensions by calling the office 330-297-2151 or in person at our payment window.

Please bring the completed form to the Utility Billing office at 530 N Freedom St. with a copy of your lease or supporting ownership documentation. By signing the application you agree to all rules and regulations governing the City of Ravenna and the Utility office. Rules and Regulations.

Discount

The City of Ravenna offers a discount program for Senior Citizens (age 62 and older), Residents with a documented disability, or citizens on the HEAP program, please call the Utility Billing office with any questions regarding this discount and how to apply for the discount.

Understanding Your Bill

Type of Service: This is a brief description of the service being charged.

Read Date: Dates billed for water and sewer usage.

Meter Reading: Shows your previous meter reading and your current read. Using these two readings is how your consumption is calculated.