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What is the Bell Wi-Fi app and how do I use it?

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or

not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

How to install Whole Home Wi-Fi pods

You can use the Bell Wi-Fi app to install your pods if you subscribe to the Whole Home Wi-Fi service from Bell. To do so:

The first time you log in to the app, select Install pods. Or, if you’ve used the app before, log in and select the + on the home screen.

Review the installation tips.

Plug in the pods around your home.

Follow these installation tips for best performance:

Space the pods evenly

Your pods work as a team, so they need to be close enough to communicate with one another. Try to space them evenly, about 5 to 10 metres apart.

Keep the pods in the open

Avoid obstacles between pods that may create interference, such as kitchen appliances, metallic waste bins and metal filing cabinets. Ideally, place them along the interior walls separating the rooms rather than exterior walls.

Stay close while pods connect

Keep your mobile device near your pods as you plug them around your home. The Bell Wi-Fi app will then confirm they have connected wirelessly

Note: After you’ve installed your pods or adjusted their locations, please allow the system 24 to 36 hours to optimize itself for best performance.

What is the Bell Wi-Fi app?

The Bell Wi-Fi app lets you control your home Wi-Fi network. It enables you to view your home network and signal strength for all devices connected through your Whole Home Wi-Fi pods. It also allows you to:

Update and manage your Wi-Fi network name and password

Share your Wi-Fi network login information with guests

Manage parental controls for Internet access

Run speed tests to your device

Install the Whole Home Wi-Fi service

System requirements:

Bell Whole Home Wi-Fi service

Home Hub 3000 modem

Home Hub 2000 modem

How to install the Bell Wi-Fi app

How to install the Bell Wi-Fi app

The Bell Wi-Fi app is free to download on Apple or Android smartphones. It requires Apple iOS 9.1 or higher, or Android OS 4.1 or higher.

To get the app:

Search for Bell Wi-Fi on the app store for your device.

Download and install the app.

Log in to the app using your MyBell username and password.

How to install Whole Home Wi-Fi pods

How to install Whole Home Wi-Fi pods

You can use the Bell Wi-Fi app to install your pods if you subscribe to the Whole Home Wi-Fi service from Bell. To do so:

The first time you log in to the app, select Install pods. Or, if you’ve used the app before, log in and select the + on the home screen.

Review the installation tips.

Plug in the pods around your home.

Follow these installation tips for best performance:

Space the pods evenly

Your pods work as a team, so they need to be close enough to communicate with one another. Try to space them evenly, about 5 to 10 metres apart.

Keep the pods in the open

Avoid obstacles between pods that may create interference, such as kitchen appliances, metallic waste bins and metal filing cabinets. Ideally, place them along the interior walls separating the rooms rather than exterior walls.

Stay close while pods connect

Keep your mobile device near your pods as you plug them around your home. The Bell Wi-Fi app will then confirm they have connected wirelessly

Note: After you’ve installed your pods or adjusted their locations, please allow the system 24 to 36 hours to optimize itself for best performance.

Using the Bell Wi-Fi app

How to use the Bell Wi-Fi app

The Bell Wi-Fi app lets you control your Wi-Fi network, in or out of your home. To use the app, make sure your device is connected to a mobile or Wi-Fi network.

After you log in to the app, you can access all key tasks from either the home screen or the Network Map (only available if pods have been installed).

Task

iOS

Android

Logging in to the Bell Wi-Fi app

Once you’ve installed the app, two login options may be available:

Easiest – This option is only available if your device is connected to your home Wi-Fi network. It automatically logs you in to the app without having to enter a username or password.

Note: You may still be asked to log in to access some features of the app. Use your MyBell username and password.

Best - If your device is not connected to your home network, you’ll need to log in using your MyBell username and password. All features are accessible right away.

Once you’ve installed the app, two login options may be available:

Easiest – This option is only available if your device is connected to your home Wi-Fi network. It automatically logs you in to the app without having to enter a username or password.

Note: You may still be asked to log in to access some features of the app. Use your MyBell username and password.

Best - If your device is not connected to your home network, you’ll need to log in using your MyBell username and password. All features are accessible right away.

Navigating between the home screen & Network Map

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service and have pods installed.

To toggle between the home screen and Network Map, touch any free space that does not have a button.

To toggle from the home screen to the pod map, touch any free space that does not have a button.

To go back to the home screen, touch the back button.

Install Wi-Fi pods

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service.

On the home screen, touch the Control Centre button.

Touch the Pods button.

Touch Set up new pod.

The app will begin searching for your new pod, unless you have reached the maximum number of pods allowed.