Episode 129: Virtual Answering Service: Benefits of Using PatLive

Since becoming CEO in 2014, Austin has transformed PATLive from a boutique answering service into the #1 virtual answering service in North America. With a background as a software engineer, Austin has brought a unique perspective to PATLive that pairs the power of people with the capabilities of cloud technologies, driving the company to unprecedented growth and a new breed of best in class services.

Today, PATLive employs over 170 people and delivers live human services at scale with proprietary call scripting that rivals the traditional in-office receptionist at a fraction of the cost. Thanks to his tenacious focus on innovation and superior service, Austin has pushed the company his father started to new heights, enabling businesses across the country to wow their callers without ever answering their own phone.

What you’ll learn about in this episode:

Delegation and why it’s important to help your business thrive

The backstory of how PATLive was founded

Austin’s path to entering the family business

What PATLive is and how the virtual answering service works

Features that make PATLive stand out from other answering services

Why this answering service works for a variety of different companies

The downfall of mega call centers and what PATLive does differently

PATLive’s shared agent model which helps calls to be answered quickly and correctly

Chief demands that clients expect their answering service company to be able to meet