Frequently Asked Questions
Frequently Asked Questions

A: Christie’s LIVE™ is an easy way to participate in Christie's auctions worldwide from your computer. With Christie’s LIVE you get full access to the sale room in real time so that you can choose to bid on an item or even just observe.

A: Our specialists—in over 60 department—are happy to answer your questions and help guide you. Their contact information is listed by name, location and department here:

If you still require specific assistance, a customer service representative can also connect you with the right department. Contact us via email (info@christies.com) or phone:

A: To find the value of an item, please fill out our online Auction Estimate form. You will receive the results of the evaluation in 4 to 6 weeks. You may also meet with a specialist in-person at select locations. Please contact customer service by email (info@christies.com) or phone to find out where:

A: The results of our auctions are listed on our website: Once you have set up a My Christie’s account, you can also choose to follow sales to receive timely notifications of their results.

A: Once you make a payment for an item won at auction, you should receive email confirmation of that transaction. If you have a specific question about your purchase, please contact our customer service department by email (info@christies.com) or phone:

A: There are many ways to browse our catalogues: you can view e-catalogues on our website, download digital versions on the Christie’s iPad app, or receive print copies to your home or office by ordering a subscription:

A: If you’d like to store your object, Christie’s Fine Art Storage Services are available in London, New York and Singapore Freeport. Otherwise, the item can be picked up from the saleroom or office that held the sale. Contact information for saleroom locations is listed here:

For more information or to find the right saleroom, you may also contact customer service by email (info@christies.com) or phone:

A: To bid in an Online Only sale, you must first create a My Christie’s account. Next, you register for a sale by clicking on the sale icon. Then—during the auction—you can place a bid by clicking “Next Bid” or by offering a maximum bid amount (or the highest bid you would consider above all the existing bids).

Just remember: Each bid is a binding contract with Christie’s and the object’s seller that may not be cancelled once placed. If you win, you’ll receive an email notification and may also find the sale’s results listed under the “Your Bids” tab of “Your Account” in the Online Only auction section of our website.

A: A parcel, as denoted in the catalogue, is a sequence of lots carrying the same estimates and consisting of the same type of wine, quantity and bottle size.

In a sale, the buyer of the first lot of a parcel of wine will have, at the discretion of the auctioneer, the option to take any or all further lots in the parcel for the same hammer price. If the option is not exercised on all lots in the same parcel, the auctioneer will open bidding on the next unsold lot and offer the buyer of that lot the option to take any or all of the remaining lots in the parcel sequence.

Absentee bids submitted on any lot in a parcel will, if unsuccessful, be placed on successive lots in the parcel until such bid is successful or the parcel has ended. Bidding shall continue in the same manner until all lots in the parcel have been offered and declared sold or unsold by the auctioneer.