This report provides a market forecast for IP Contact Center Software, a forecast for migration from PSTN to IP, and competitive profiles. It also eight case studies on the reasons behind why customers moved to IP, the ROI/productivity improvements they've seen, the smoothness/difficulties of implementation they faced and their plans going forward.

This report provides a market forecast for IP Contact Center Software, a forecast for migration from PSTN to IP, and competitive profiles. It also eight case studies on the reasons behind why customers moved to IP, the ROI/productivity improvements they've seen, the smoothness/difficulties of implementation they faced and their plans going forward. Read Less