Customer Service

Shipping & Delivery

Royal Mail

It will take 1-2 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday).

Please note, we try to offer the best products at competitive prices at Chloe’s, and as such we must unfortunately charge a small fee for each parcel which you choose not to pick up at the post office. We hope you understand this is merely to cover our cost of posting, and by charging this fee we try to insure that all our customers get the best possible service at competitive prices. Currently this fee is 29.90GBP for each uncollected or refused parcel.

Yes, it is also true that we offer FREE returns!

If you wish to be eligible for our free returns program, please contact us prior to making your first order and we will help you choose the correct colour. If you have not contacted us prior to making your first order, we cannot offer you free returns and you will have to pay the return shipping yourself.

You may send us a picture of the colour of your hair, and we will then based on this see which colour will match yours the best. We ask you to take the picture without any flash, and in natural light.