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We paid a bill on bill pay and the check came back to us with a yellow sticky note saying account is paid in full what do

we do with the check that is made out to the company we sent to?

Debbie, DeLand
May 20, 2015 08:39:19 AM

1 Response

In reply to Debbie, DeLand

Thank you for coming to TD Helps with your question, Debbie. We will be happy to assist you with your Bill Pay inquiry.
According to the information you provided in your message, we believe you're referring to a bill payment you scheduled via TD Bank Online Banking. If so, we'd like to explain to you that when scheduling bill payments via www.tdbank.com, payments you make are delivered in one of two ways:
By electronic transmission: These Billers receive your payments through secure electronic transmission.
By draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the Biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the biller.
This being said, as this bill pay check has been returned to you by your payee as your account was paid in full, you may simply shred this check as the funds should not have been debited from your account. If you wish to confirm, feel free to log onto your account and review your account history or statements. If you have any additional questions about our Bill Pay service or wish to confirm the status of this Bill Pay check with us via telephone, please feel free to call 800-493-7562, 24/7 to speak with one of our Tech Support Specialists. You may also stop by your local TD Bank Store location, during lobby hours to be assisted in person. To find out the nearest TD Store locations and hours near you, please visit, http://bit.ly/TDStores.
In addition, as you are enrolled for online banking, you may send a secure message to confirm the status of this check using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.". If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you have any other questions, please do not hesitate to ask! Debbie, have a terrific day!

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