I loved my cup's I bought 2, One of them were perfect the other had a flawed picture, it just printed to dark. I called & got a REAL person, & her personal email address to send a picture to. they looked at the product they sent me told me to keep it, & a new one was on it's way, no shipping or anything. I loved all three of my cup's haha I gave the 2 two my mother & kept the flawed one. I was buying them for my mother for a Christmas present she just adores them!!!