Healthcare quality is missed in the entire process of medical tourism due to middlemen: Partha Mishra

Opportunities in India are tremendous, as the doctors, medical devices, use of technology and treatment is comparable to the western world. Many expert doctors from the western countries have opened their own facilities in India. Hence, a patient has many options available.

Medical tourism, as an industry, is growing rapidly. In the year 2015 it was around $10-15 billion globally, right now in 2020 it is $80- 85 billion industry across the globe. As per analysis, Indian healthcare tourism is expected to reach $9 billion.

Medical Tourism Opportunities and Challenges

Opportunities in India are tremendous as the doctors, medical devices, use of technology and treatment is comparable to the western world. Many expert doctors from the western countries have opened their own facilities in India. Hence, a patient has many options available. The facilities are well equipped and the best treatment is provided to the patient in India at a very reasonable cost as compared to US or European countries.

Along with all this, we however see a major challenge for a patient to decide which hospital or facility to opt for. The challenge is the medical facilitators who are coordinates between hospitals and treatment take the patients to the hospitals where they get more commission or preferences. Due to this, sometimes the patient is not aware of a better hospital or facility.

Enkel as differentiator

We at Enkel tec have a very transparent system where the patient can have a look of the facility, take a virtual tour of the hospital. The patient can do their research work before they decide on a particular hospital or a facility. Our company name Enkel means simple. We are trying to make it simple for the patients. We help international patients who are planning to get the treatment done outside their place of residence. This can be due to less access to better medical facilities at the place of their residence or they are looking for reasonable treatment. It is our endeavor to become trusted healthcare partner. We are backed with Artificial intelligence, geo-based technology, we share data of the real time patients (no names disclosed) with the patients or their caregivers. This data is based on patients who have already visited a facility from their country to different hospitals and countries. This data will have details regarding their satisfaction, mortality rate, the quality of care given to the patients. We work as per the principles of NIH US, NHS UK and Wales, that is PREM (Patient Reported experience Management). This is completely based on the patient’s experience for quality of care, facilities, treatment, food and many more things.

We at Enkel work in a different way. This feedback from different patients is shared before a patient decides to opt for a hospital or a facility. This report can be accessed from anywhere by the patient, be it Africa, or Bangladesh or for that matter any country. We at Enkel have web podcasts, videos on the website, which will have questions and answers from the doctors. These are the questions, which a patient might have before opting for the facility. Based on these questions and answers, they can decide the hospital or facility they would like to opt. With this the patient is empowered. This will eliminate the middle man, which is a big challenge in India.

Enkel Future Plans

Our company was founded in 2018, but it came with the concept of healthcare partner in 2019. Initially we started with the concept of medical adherence, where our main emphasis was for the patients to take medicine on time. As per WHO, 70% of people do not take medication on time. Eventually we realized that due to middlemen the quality of care, a patient is looking for is missed in the entire process. We have strategic partners in South East Asia (Taiwan, South Korea, Thailand). Enkel’s future plan is to emerge a strong healthcare partner. We have helped 5200 patients till now in a short span of time. The patients use the digital technology provided by Enkel and decide which hospital or facility to go for. Our tool helps to understand the general health of the patient along with the specific health parameters. We have a dedicated team, which remains in touch with the patient once they return. This team checks on their condition and health. This is where Enkeltec creates a difference.

We work on reverse healthcare partnership as well. There are countries where good healthcare system is not there, and people cannot go to the other place for the treatment. Here we align best doctors from the other location with the local hospitals. Doctors from other location visit them to help further. This is done with the help of the government and local authorities. Also, the specialty doctors visit the patient’s country for the treatment as well. In this arrangement, the patient saves cost of travel, visa, and most important the hassles. This ensures mental peace for the patients as well.

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