Empire Today's reply to:

Reply by Empire Today

Nov 09, 2010
Although some time has elapsed, I am sorry to here you are not satisfied with the color and quality of your carpet purchase and your carpet installation. If there are any issues that arise with the quality of the product or the installation, we will work with the customer on identifying their concern and assisting in providing a resolution. Even though it has been some time, customer satisfaction is truly important to Empire and we would like to address any concerns you may have had.
If you are still interested in contacting us to see how we can best resolve the situation, please feel free to email me at customersupport@empiretoday.com or call me at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager

Author's

Los Angeles, California

Apr 07, 2008

1 comment

Hello...like 1000's of consumers we were taken in by Empire Today's easy plan of having a sales rep come to the home, pick out your carpet and have it installed the next day. Ideal yes...but in the long run it would have been a wiser choice to hop in the car drive to a bone fide carpet store and pick out our own and talk with someone who KNOWS about the product s/he is selling.

The sales rep we dealt with at Empire was very nice, seemed to know what he was talking about, told us that we had made an excellent choice in carpet, wrote out the contract, signed and carpet was installed the next day...as promised. However, one glitch in all this (w/sale our carpet was close to $5000.00)...when the installers arrived they immediately asked for payment. We told them after installation then they would be their check. WOUld they accept a check...no, had to be either cash or money order. My husband went round and round with the installer before he called the sales manager...when he finally agreed to accept a check. (Who has that much cash in the house? Why weren't we told what the terms of payment were...shady if you ask me) Well, we've had the carpet in for a year...looks like it's been in for 100 yrs...flat, dirty, looks like a rag. My husband and I are now looking to get new carpet installed.

Oh, and the carpet we picked out...wasn't the same carpet that was installed. Color is off...so whoever reads this, please be aware of what you choose..make sure it is what is delivered. Or...better yet, do not waste your good hard earned money. Go elsewhere.

The carpet is a lower grade than apartment quality. Worse of the worse.