Seeking a full-time IT support position in an organization where an experienced, skilled professional can make a considerable contribution through user support, systems maintenance, as well as, planning and growth as needed, for the benefit of that organization.

Summary of Qualifications

• MCSA, MCP and A+ Certified Professional with 20 years overall computer/user support experience including 7 years server & networking support (8 yrs+ in a corporate environment)

New User – Coordinating and implementing PC imaging and installation for all new user PCs. Support existing users for PC reimaging & backing up Help Desk on all

issues Level 1-3, including direct escalation to Networking and Server support groups when needed. Using Active Directory and WebAdmin for user profile support and object

creation and changes.

Mark L. Thibault

Insource Consulting CitiGroup-Traveler’s Life & Annuity, Hartford, Ct

Systems Analyst (6/03- 12/03)

Develop and implement inventory control processes for procurement and deployment of all hardware and software. Accept all receivables for desktop environment. Arrange and implement shipping of equipment to remote users. Analyze repair needs of all equipment. Repair equipment onsite when possible and coordinate for repair by manufacturer or vendor when necessary. Implement Ghost imaging on PCs and laptops prior to deployment. Utilize Argis for inventory data entry and user assignment of equipment.

Insource Consulting Traveler’s Life & Annuity, Hartford, Ct

Systems Analyst (1/03- 6/03)

Primary focus on Top executives and Finance department. Desktop, LAN and server problem discovery and resolution in a Windows 2000/UNIX environment. Training and problem discovery/resolution of remote access and VPN. Analyzing, supporting, installing, and upgrading software on-site and remotely on Compaq desktops and IBM laptops in a move from NT4/Lotus Notes to Win2k/Exchange-Outlook environment.

All areas of prepress including graphic design, image assembly and plate-making

Designed and implemented workflow systems and standards to increase department and company efficiency Designed, setup, and supervised training for in-house colorization system Worked with customers from layout design through proofing, assembly and printing Supervised work, workflow and personnel in high traffic ‘no lead-time’ printing environment