Sometimes, when making an order through our online store, our primary warehouse isn’t able to fulfill your order completely.

When this happens - your order then becomes what we call a split order. This means an order that has over 2 units can sometimes be split between our numerous warehouses around Australia so we can fulfill your order 100%.

If your order has more than 2 items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location.

If you're still unsure or feel like it's been quite some time between these deliveries please feel free to drop us an email.

The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.

This will add the product to your cart, and you are free to browse and add other products to your cart.

Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'

Now complete the order by entering your personal details and payment information.

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).

If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Care team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

If the Click and Collect option is available, and you haven't had any luck with the postcode search for 'click and collect', then this item may no longer be available in the stores in your area for ‘click and collect’ and so cannot be purchased through the online store.

The item will be listed as available as it is able to be purchased from a nationwide location that may be outside your radius. This is when the message will pop up telling you to choose delivery if you then do not see the clickable option for delivery, then this is a clear indicator that the item is unfortunately sold out for delivery at this stage.

You are still welcome to visit your local store to purchase the stock there directly if it is available.

All Click and Collect orders are packed by our store teams within 3-24 hours from the time the order is placed.

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be the indicator that you’re all clear to head into the store location and collect the order. Bring along your confirmation email and identification when you do so.

You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase. Keep in mind, we can't refund PayPal orders in store. You are also welcome to post your Click and Collect back to us for return.