For Tenants

Welcome Tenants!

Whether you are new or known, we welcome you.

What can you expect when you rent with Can&Will Property? We offer all our tenants the confidence in knowing that we will provide them with a functioning and safe home to live in and guarantee that if and when issues arise, a quick solution will be found. We are only a phone call or email away!

For what is classified as an emergency, please refer to the RTA FACT SHEET.

STEP ONE:

If you have no Power, Water or Gas, there may have been a local outage. Some helpful numbers to check for local outages include:

Origin Energy: 13 19 62

Energex: 13 62 62

Urban utilities: 13 23 64

AGL: 131 245

If you organise an emergency repair because of an outage in the area you may be not be reimbursed.

STEP TWO:

Contact the relevant approved emergency contacts:

Office Contact – Richard – 0408 477 188

Electrical – ABC Electricians 555 555

Plumbing – ABC Plumbers 555 555

Locksmith – ABC Locksmiths 555 555

NOTE: If a repair request is caused by tenant neglect, for example, power failure due to one of your faulty appliances, a foreign object blocking toilets or garbage disposal units etc, it will be your responsibility for the payment of that account or you will not be reimbursed from the owner.

HELPFUL TIPS

Leaking taps/water issues – Turn the water off at the main located in a box, usually at the end of your driveway near the street. There is a tap, turn this off.

Power Issues – Check the meter box and reset the switch that has tripped, individually unplug your appliance and keep trying to reset the tripped switch.

Electric hot water – If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.

Please follow the above procedures before requesting maintenance.

Testimonials

“Can & Will Property have taken away the stress and worry that can be associated with owning a rental property. In my dealings with Carrie and Richard, I have always found them to be genuine, honest, upfront and extremely responsive. Their knowledge of the industry is evident and they are an absolute pleasure to deal with. I'd highly recommend them if you are looking for professional rental property management team”.

Annie N

“We couldn’t be happier that we chose Carrie and Richard of Can and Will Property to manage our property in Bellbird Park. As remote landlords it was important that we felt our property managers had their “finger on the pulse” of what was happening in the area.
Richard and Carrie have been everything we have hoped for and more. Proactive and prompt with their communication. I can’t recommend them highly enough".

Andrew S

“We recently changed our rental over to Can & Will Property. It has been the best decision we have made. They are thorough in their reporting and correspondence, quick to respond to issues, professional and always friendly. They have a great team of tradespeople and handymen they work with when needed. Our property could not be in better hands”.

Belinda L

“Big thanks to Carrie & Richard for looking after my rental. From day one, very approachable, well organised, very knowledgable within the rental legislative regulations. Made the whole procedure pain free from organising the plumber to electrician. During the purchase of my rental I was working away from home Carrie & Richard went above and beyond”.

Mo B

“We recently purchased an investment property and were referred to Can & Will Property by our Bank Manager. From the outset they have been very easy to deal with, professional and hardworking. They worked tirelessly to find tenants and have managed that tenancy seamlessly, with timely feedback, statements and any other issues being dealt with promptly. We have 4 other properties interstate and overseas with various property management agencies with varying levels of satisfaction. Being a company with a smaller client base, Can & Will Property offer a more personal service. We really like knowing who we are talking to, and have every confidence that they are working to achieve the best outcomes for us. We have no hesitation in recommending them to anyone looking for property management that goes the extra mile”.

Cara F

“We changed to Can & Will Property recently as we were very dissatisfied with our previous manager. RIchard and Carrie were recommended to us by a real estate agent who knew that we were looking for a management team who were open communicators, fair and honest.
Within the first few weeks with Richard and Carrie we had many of our issues addressed and rectified. The speed and willingness to co-operate with us was commendable.
We CAN and WILL recommend Richard and Carrie to anyone looking for a reliable, thorough and communicative team’.

Michele K

“ Everything has been so easy. Great communication. Friendly Service.”

J Horne

"We have lived in one of Richard & Carrie's properties for 2 years now & couldn't be happier. All maintenance has been done in a timely manner & they are both an absolute pleasure to deal with."