'big expeditions'- any pos/neg experience's?

Hello,i am planning a kilimanjaro trip later this year.i have researched extensivly tour operators and have now narrowed it down to 3 preferred KNAP affiliated operators,one of them being 'BIG EXPEDITIONS' based in Arusha.My questions are:In the past 18 months has anyone used this company and had a positive/negative experience?

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