E&E maintains a 24/7 365 days a year Customer Support Center/Helpdesk. Our technicians are trained licensed satellite installers and also well versed in computer network operations support. We can provide our customers support on both sides of your network. Our customer support center is located in Hampton Virginia and supports over 20,000 customers. Our technicians are all US citizens that are continually receiving updated training on our products and services. We offer tier-1 and tier-2 technical support and we also provide tier-3 engineering support. E&E also provides 24/7 monitoring of all IP based systems (Satellites, Cable, DSL, T-1s and Fractional T-1s, etc.) for our customers at no additional cost. We monitor to insure that the customer is up on their network and operational when they need to be. If a site goes from green to red our personnel immediately respond by opening a “trouble ticket” and in most cases will have the customer back online before they realize the site was offline. If you have a problem or need assistance please feel free to contact our helpdesk at
Technical Support: Phone: 757-325-2940 or 757-325-2939 or Fax: 757-265-9750 or at
techsupport@eeenterprisesinc.com