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The path to scalable excellence

Let’s assume, for a moment, that you managed to overcome the obstacle of defining what excellence is… How do you address the even bigger challenge of instilling it & spreading it throughout an organization?

Huggy Rao the Atholl McBean Professor of Organizational Behavior and Human Resources in the Graduate School of Business at Stanford University and Robert Sutton professor of management science and engineering at the Stanford School of Engineering and a professor of organizational behavior, by courtesy, at Stanford’s Graduate School of Business discuss this very subject in their new book Scaling Up Excellence: Getting to More without Settling for Less (Crown Business, February 2014).

Robert Sutton walks us through the subject in the following interview:

Define The problem as: Destructive behavior—selfishness, nastiness, fear, laziness, dishonesty—packs a far bigger wallop than constructive behavior. In particular, research has found that negative interactions with bosses and coworkers have five times more impact than positive ones.