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(October 21, 2009) - MLGW customers who have received a cut-off notice can now go to MLGW's Web site and complete an online form to request a payment extension. By requesting an extension the payment date will be extended beyond the current due date. Customers will need their MLGW account number, last four digits of social security number, and a working e-mail address in order to make payment arrangements online.

If the cutoff has already occurred, the customer is required to pay the cut-off amount in full and is not eligible for a payment arrangement.

Customers can go to www.mlgw.com/payarrange to request these online payment arrangements.

Customers requesting extensions must pay 25 percent of the balance within four days after the due date of the disconnect notice.
The balance of the bill is extended up to eight days past the due date of disconnect notice.

Exceptions to the payment arrangement guidelines are available to customers who have proof of a temporary financial hardship caused by situations such as loss of employment, hospitalization, loss of loved one, etc.

In an effort to be as flexible as possible with its customers, MLGW offers a variety of ways to request payment arrangements. This can be done through www.mlgw.com, MLGW's automated phone system, or in person at an MLGW community office. All MLGW payment arrangements conform to MLGW's Customer Care Policy.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers. In 2009 MLGW celebrates 70 years of service to Memphis and Shelby County.