No colour on paper

Hi, I have had a epson stylus c62 printer now for about four years.
Just recently it has been giving trouble. When printing, only the black ink comes through. I have replaced both the black and colour cartridges but the problem is still there.I have done the standard cleaning procedures but this has not helped. Please can you help

1 Suggested Answer

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).click here to download the app (for users in the US for now) and get all the help you need. Good luck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

If both lights are flashing, it means the Waste Ink Pads in your printer are saturated with ink and the waste ink ("protection") counter has exceeded its limit. The Waste Ink Pads should be replaced (see later). You can overcome this problem temporarily by using the SSC utility - download from

http://www.ssclg.com/epsone.shtml

and reset the Protection Counter. This will stop the lights flashing and restore normal operation.

However, remember that eventually ink will overflow from the waste ink area and make a dreadful mess, so you must change the waste ink pads before this happens. This requires the disassembly of the printer. A copy of the service manual is available from a number of sellers - just Google "Epson C62 Service Manual". You will often find them for sale very cheaply on E-Bay.

If you decide to have a go at replacing the ink pads yourself, report back and I will provide further help.

More info is needed. Does the printer print normally from Windows programs? Is the "microstation" running under Windows, or if not, what operating system? If it's not a standard operating system that has C62 drivers (DOS, Windows, Linux, Mac), you will have to write your own driver I'm afraid. Let me know.

If your printer documentation includes any troubleshooting
information, perform those troubleshooting steps.If possible, perform a self-test on the printer. These
"self-diagnostic" tools can often resolve or diagnose basic issues with your
hardware. also:-click start, point to setting and then click on printers- right click on the printer that you want to check and then properties- verify that all of your printer properties are configures as recommented by your printer manufacturer. to do so, view the documentation included with you printer-if needed go to control panel and then to printers/cameras and try to set up your printer through there, you may need to update drivers.