SNR

Hi,Please can you reset my SNR to 3 Its always been set to 3 and been fine but the last week or so I’ve had trouble with my router and had to purchase a new one however I think the trouble with the old one has increased the SNR I plugged in the new one last night approx. 7.45 PM and its been fine apart from the higher SNR I tried a reboot this AM to see if it would drop back to 3 but it didn’t.Thank you

Re: SNR

Hi there, I'd rather not risk trying an SNR reset whilst your connection is doing this: <img src="http://community.plus.net/visualradius/generated/image13941908734495.png"/>..unless that is this is something you're aware of such as you rebooting or powering the router off?

Re: SNR

Hi Adam, yes im aware of the erros. I have purchased a new router. I connected it last night at about 7.45 but the SNR wqas pretty high. I tried a reboot this AM about 8.30 to see if it would drop but it didnt so thats why I'm asked for it to be set to 3 again.Can you help me?

Re: SNR

Hi there, An SNR reset whilst the line is disconnecting and erroring like that won't help. We need to get to the bottom of this for you so please raise a fault at http://faults.plus.net and we'll get on the case with that for you.

Re: SNR

ok i have been told there is no fault on my line and its been stable for a few days. can you run another connection test to see if you agree? I aware it might have reconnected tonight about 8.30 pm while I was playing with the settings.

Re: SNR

Hi daskinner,If you want our Faults team to investigate further please respond back to Ticket: 82550659. I have checked your line and can see 2 drops in your connection in the past 24 hours. 1 of those was at 8:30pm when you stated that you were playing with the settings. Please let our Faults know if you wish for this to be investigated further.

Re: SNR

Hi, yes 8.30 was me but I think there was a drop around 2AM.I will put this on my open ticket but I was hoping it was nice and easy for you to show my connection grqaphic like Adam did in post 2 in this thread.

Re: SNR

Here's your Visual Radius graph:<img src="http://community.plus.net/visualradius/generated/image13947115125993.png"/>Looks like there was a drop at 2:30am. As I stated if you wish for our Faults team to carry out a further investigation then I'd advise responding to the ticket.