Giving Constructive Feedback

Giving feedback is one of the most important things you can do to help members of your team. Making the feedback constructive and effective is essential.

Participants will:

Understand what needs to happen for feedback to be constructive and effective.

Learn how to use the SBI feedback tool, (Situation, Behaviour, Impact).

Use simulations to practice the tool and practice the language and right attitude.

NEGOTIATION BASICS

Successful negotiation involves understanding the needs and interests of your partner and developing solutions which meet those needs without compromising on issues that are of critical importance to you and your organisation.

Participants will:

Learn how to prepare for a negotiation.

Practice questions to discover the interests of the opposite party.

Take part in a simple negotiation simulation.

Goal Setting

Set goals that will stretch your team members and motivate them to perform at their best.

Participants will:

Learn how to set individual goals that are stretching and aligned with those of the organization.

Pick up tips on how to get buy-in from their team members.

Practice how to deal with any obstacles that they may encounter in the future.

Finding your Mojo

Life is guaranteed to knock us all down a time or two. What’s important is that we get back up. Research suggests that for us to bounce back, we need perseverance. It doesn’t come naturally for everyone, but it can be learned.

Participants will:

Uncover what’s important in their lives, thinking beyond the day-job.

Consider how to align their work with what it is that’s important.

Find new and inspiring ways to connect to purpose each day.

Set some stretching goals which keep their fires burning.

Situational Leadership

The Situational Leadership model is one of the most recognized, utilized, and effective leadership and influence tool in the history of the behavioural sciences.

Participants will:

Learn how the model works.

Adapt the model to fit their own situation and organisation.

Recognise and then practice the components of the model – directing, coaching, supporting and delegating

Leadership – Behavioural Approach

The thing that drives performance is behaviour – how you act. It’s what you do that matters, not what you are or who you are.

Participants will:

Become aware of their own current behavioural patterns.

Acknowledge good behaviours, ones which either drive company performance or sustain company performance.

Identify gaps in performance due to bad behaviour which can then be corrected.

Practice behaviour change techniques.

Dynamic Delegation

The inability to delegate is one of the biggest problems seen with managers at all levels. However, we can adapt the tactics we use to delegate successfully in a style that motivates the person we’re working with.

Participants will:

Understand different styles of delegation.

Learn and practice a simple technique which makes it easier to delegate.

Identify thoughts and feelings that prevent them from delegating and feel confident they can overcome them.

Coaching Skills for Managers

Part of your responsibility as a manager is to boost employee performance – coaching is of course one of the best ways. Developing your skills as a coach will help you solve existing performance problems and develop employee capabilities.

Participants will:

Understand the essential coaching skills.

Improve feedback skills

Knowing when to coach and when not to.

Planning and setting up coaching sessions.

Virtual Teamwork

By improving virtual communication, community, and presence, you can reduce the virtual distance in teams and help improve cooperation.

Participants will:

Explore the challenges and opportunities when working virtually.

Understand common traps facing virtual workers and how to avoid them.

Uncover their own unique virtual brand and evaluated how well they’re demonstrating presence through their virtual touch points.

Build a virtual success plan to work more effectively in the future.

Virtual Team Management

Managing a virtual team is one of the toughest tasks in today’s organizations and many of these teams are seen to fail. This workout will show you how to get it right.

Participants will:

Understand the key stages in virtual team building.

Learn how to build trust and maintain motivation.

Improve communication within the virtual team and know which technology solutions are best.

Make their virtual meetings a success.

Emotional Intelligence at Work

Emotional Intelligence is the level of your ability to understand other people, what motivates them and how to work cooperatively with them.

Participants will:

Learn what Emotional Intelligence (EI) is and why it is so important.

Calculate their current level of EI on each of the components of Emotional Intelligence.

Build an action plan to work on their strengths and manage their opportunities.

Recruitment Interviewing

Selecting the right talent to join your team is one of the most important tasks a manager can perform. The talent interview is the most important parts of the whole recruitment process.

Participants will:

Learn which are the right questions to ask.

Learn how to discover someone’s recurring behaviour.

Know what to listen for when asking specific questions and how the best talents respond.

Take part in practice simulations putting new learning into practice.

The Psychology of Persuasion

Persuasive people generate real value for their companies by turning ideas into actions. Persuasion is not easy: it takes practice, patience and psychological know how.

Participants will:

Learn how to establish their own credibility.

Practice framing goals so that others see value.

Understand when to use the ‘head’ and when to use the ‘heart’.

Make use of persuasion triggers.

Building High Performing Teams

Understanding how a great team evolves will help us reach high team performance and improve productivity.

Participants will

Discover how to spot the difference between real and pseudo teams and the consequence on performance of each.

Build a common purpose and common work approach for their team.

Delve into the structures and customs that great teams are built on.

Dealing with Change

They say change is as good as a rest. In fact, it can be a whole lot better.

Participants will

Experience what it is about change that makes them uncomfortable.

Discover the emotional stages they will go through during a change.

Test tactics to cope with each stage and prevent relapse to the “old way”.

Develop a personal strategy to make sure their next big change runs smoothly.

Managing Conflict Situations

We can learn to manage conflict positively by pre-empting the ways in which others will react, and by controlling our response in the heat of the moment

Participants will:

Discover the key attitudes and behaviours that help when getting into a disagreement.

Learn how to control and regulate their emotions.

Become familiar with different conflict handling approaches

Understand their personal conflict preference, when to employ different modes and how to mix them.

Managing Conflict Situations

We can learn to manage conflict positively by pre-empting the ways in which others will react, and by controlling our response in the heat of the moment

Participants will:

Discover the key attitudes and behaviours that help when getting into a disagreement.

Learn how to control and regulate their emotions.

Become familiar with different conflict handling approaches

Understand their personal conflict preference, when to employ different modes and how to mix them.

Dealing with Difficult People

By understanding why an awkward or difficult person is acting as they are, we can deal with them in a positive and beneficial way.

Participants will:

Refine their antennae for spotting difficult behaviour and identifying the motives behind it.

Consider the range of different approaches they can take to deal with difficult behaviour and what the consequences are likely to be.