Whether for your home or business, a security system provides you with peace of mind. Homes and businesses with security systems are less likely to be broken into than those without security systems. In most cases, losses due to burglary are minimised in homes and businesses with security systems.

Security Alarms systems rely on the siren noise deterring an intruder by alerting people within the vicinity that a break-in has occurred and at the same time communicating an alarm signal through to a Monitoring Centre for a rapid response to be made to the premise.

Monitored Alarm systems report status changes at a premise to ART’s Monitoring Centre 24 hours per day, 365 days per year, so that a prompt response can be initiated by ART’s experienced Monitoring Centre Operators.

Yes, most insurance companies will give you a discount on your Home and Contents insurance for having a monitored security system installed in your home. Please contact your insurance provider to see what savings you can receive on your Home and Contents policy.

ART Protection Plans are more than a maintenance programme. They complement your monitoring service and deliver many cost-saving benefits.

Protection Plans can be tailored to your specific needs. As a minimum they provide one functionality check per year by a qualified technician to ensure your security system is operating correctly and has comprehensive coverage. It also qualifies the system to comply with Australian Standards.

During this visit you have the opportunity to discuss new products with the technician and update your monitoring records. It should be noted that Police require your system to be Australian Standards compliant before they will attend an alarm event. Being covered by a Protection Plan gives this assurance.

The smoke detectors in your home are local detectors. That is, when they detect smoke, they make noise but nothing more. If a fire starts while you are not home, they aren’t going to do you any good.

With a smoke detection system – that is one where the smoke detectors are part of the monitored security system – the ART Monitoring Centre will be notified when a smoke alarm is activated and you will be notified, regardless of whether or not you are home at the time.

Immediately enter your 4 digit code and turn the system off. The majority of modern systems have the capacity to communicate to the Monitoring Centre that a valid code has turned the system off after the code has been entered. This is acknowledged as a slow open, therefore the alarm does not need to be actioned by the Monitoring Centre.

Yes, ART Security is very experienced installing systems in older parts of Melbourne (two storey double brick buildings) where wireless systems are ideal due to the inability to run cables concealed within the building.

Longevity of back up batteries is entirely dependent on the following factors: how many devices is the battery powering? How many power outages have been experienced? How long was each outage? ART Security provide a 12 month warranty on all new back up batteries, 3 months on labour for installation.

8:30am Tuesday – Friday is the only appointment time that is guaranteed arrival. Outside of this appointment time a window of expected arrival will be indicated. Either 9:30-1pm or 1-5pm. If the technician has been delayed on a previous job and your window of expected arrival is not going to be satisfied our representative will contact you prior and offer to reschedule the call if the later window of arrival is not suitable for you.

No, unless your electrician is a certified and registered security technician they should not be working on your alarm system. Any work performed by parties other than ART Security will void any warranties that may be in place.

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ART Security (ART) based in Camberwell Victoria is one of Australia’s leading security companies established in the early 1980’s. ART remains, to this day, a fully Australian owned private company and is a founding member of the Australian Security Industry Limited (ASIAL).

The company’s reputation, stability and full in-house facilities, which include a Grade A1 ASIAL accredited Monitoring Centre, and 24 hour technical support, assures optimum security cover will be delivered 24/7.