This course is for registered participants of the Body of Knowledge Course program. Learn more at http://www.theberylinstitute.org/?page=PXBOKCourses.
The hospitality industry offers healthcare a holistic view of the guest experience. Learn how touch points, or the series of interactions and encounters in your organization, can create a positive patient experience.

The hospitality industry offers healthcare a holistic view of the guest experience. Learn how touch points, or the series of interactions and encounters in your organization, can create a positive patient experience. This one hour facilitated course offers you an opportunity to share ideas and learn from each other.

This course is for registered participants of the Body of Knowledge Courses.