Our Guarantees

For over 40 years we have been supplying high quality cookware and take great pride in our customer service. Indeed, we have been twice nominated for the Excellence in Housewares award for the quality of our customer care.

We think your purchase should be risk free, so we offer the following guarantees:

Money Back Guarantee - If any item you buy from us doesn’t do what you wanted, you can return it for a refund, even if you have used it

Half price breakage guarantee – if you break any item you purchase from us within 2 years, you can buy a replacement at half the purchase price

Free returns on Christmas purchases

John Lewis Price Match

We price match John Lewis, who price match extensively, therefore we believe we can give you the most competitive price. If you see something at a lower price at John Lewis please don’t hesitate to contact us by phone or email.

Demeyere are the copper pans of the 21st century - they give as good a cooking result, but are easier to use and easier to maintain. Demeyere believes three things are essential for perfect frying the correct temperature, patience and a good quality pan without a non-stick coating. Why we love it: The pan is constructed from 7 Ply Material, from the base to the top edge. This ensures that heat is conducted quickly and spread evenly across the entire pan, so every inch can be used for frying Unlike a frying pan that has a non-stick coating, this Demeyere stainless steel frying pan can withstand very high temperatures without being damaged. Dont get us wrong, if you use too high a heat then you might burn your food, but you wont ruin your pan; whereas if you overheat a frying pan with a non-stick coating you will ruin the pan. If something starts to stick to the pan then reduce the heat and wait for the food to lift It is great for searing meat and sealing in flavour, especially when you cook without any fat or oil, which is also a much healthier way of cooking. Pre-heat the pan at a high temperature. After a few minutes test the temperature by dropping a few drops of water into the pan using a fork. When the water drops immediately turn into balls that jump around in the pan the correct temperature has been reached. Now decrease the temperature by 50%. Watch the video below for a guide on how to fry without fat or oil Since it does not have a non-stick coating any type of utensil can be used wooden, silicone or metal without the risk of damaging the cooking surface. See our favourite fish slice that gives you ultimate and precise control The welded stainless steel handle prevents the accumulation of dirt or leftovers and guarantee hygienic cooking. It is comfortable to hold and remains cool to touch on the hob so there is no need for a cloth or glove. The 28cm and 32cm pans have helpers handles on the side of the pan

It is so easy to clean ï¾– you can either pop it in the dishwasher or if you prefer to clean it by hand, you can use a scourer since it is stainless steel. We recommended the Lady Jane Scourer used with Demeyereï¾’s own Cream Cleaner.