Tween girls are one of the most difficult categories of people to shop for. A tween is age 9 to 12, that lovely middle school age where they are just starting to be too old for "kid stuff" but not yet a teenager who has fully established their... Read More »

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RETURN POLICY

Shipping and Returns

Our shipping, returns, and refund policies only cover items purchased from Gifts.com. Items purchased through 3rd parties are subject to that merchant's policies.

Shipping Methods

Gifts.com offers shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO/DPO addresses or US territories.

We cannot always guarantee processing times but make every effort to hold to the timelines listed in our shipping information page. Once an order is processed for shipping it cannot be changed and you will receive an email with tracking information.

For more details about shipping please visit the Shipping link at the bottom of the page.

30-Day Guarantee

Returns

If you are otherwise unhappy with a product you may return it for a refund up to 30 days after purchase. Items returned must be unused and must be returned with their original packaging at the buyer's expense. Please contact Gifts.com support to obtain a Return Authorization Number prior to your return. We cannot accept or process returns without a Return Authorization Number.

Please note that monogrammed and personalized gifts, gift cards, food, and software products are not eligible for exchange or refund unless they are damaged.

Flowers are not eligible for exchange or refund after 7 days. To complete your return, we will require proof of purchase.

Once the returned item is received, we will either issue a gift credit or credit the original source of payment. Gift certificates / codes will be mailed to the person requesting the return and may only be used to purchase other items from the Gifts.com Shop. Gift certificates / codes will have no cash redemption value once issued.

Damaged/ Defective Items

In the event an item is damaged or defective, Gifts.com will be happy to ship a replacement item. You must contact customer service within 30 days of receipt to process a replacement order.

Exchanges

Gifts.com is happy to issue a refund or credit for items you wish to exchange.

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Gifts.com is not responsible for items damaged or lost in transit.

Experience Gift Certificate Return and Exchange Policy

Cloud 9 Living Experience Gift Certificates are governed by the Cloud 9 Living Terms and the Cloud 9 Living Returns and Exchanges Policy available here: http://www.cloud9living.com/legal/returns-and-exchanges. However, Gifts.com also has a 30 day guarantee and if you wish to return a Cloud 9 Experience Gift Certificate you purchased from Gifts.com, for any reason whatsoever, just give us a call within 30 days of your purchase and we will issue you a refund. For security reasons, all refunds must be requested by the original purchaser and the refunded money will be remitted only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the card used in the transaction. No refunds are allowed once a Cloud 9 Living Experience is booked.

Last Updated 2/12/2015

SHIPPING OPTIONS

Gifts.com offers the following shipping options.*

Ground

Free shipping method for orders over $99

3–8 business days (depending on your location)**

Tracking code provided^

Notes/Exclusions

Can not be used to ship perishables.

3-Day Select

3 business days. Delivery by the end of the 3rd business day.**

Tracking code provided^

2nd-Day Air

2 business days. Delivery by the end of the 2nd business day.**

Tracking code provided^

Next-Day Air

Next business day. Delivery is typically by 3PM local time.**

Tracking code provided^

*Service options vary by product.

**Delivery time does not include processing time, which varies by product. Most gifts ship within 2 business days when ordered by 3PM ET. For personalized gifts, please allow up to 10 business days for gifts to be customized.

^Tracking number is provided when the package ships. Enter the tracking number at the bottom of our Home page (www.gifts.com) to view point-by-point tracking details.

Sorry, Gifts.com does not ship to P.O. boxes or APO/FPO/DPO addresses.