Shortages & errors:Please advise us without delay of any items missing from your order, or if we have sent an item to you by mistake - we will always do our best to resolve the issue by return post

Overseas Shipping - via Royal Mail standard airmail.

Worldwide Shipping

European Shipping:

Spend up to £19.99 Shipping = £5.95

Spend between £20 & £49.99 Shipping = £8.50

Spend between £50 & 99.99 Shipping = £16.75

Spend £100 plus Shipping = £24.25

USA, Canada, New Zealand & Australia, Rest of the World Shiping:

Spend up to £19.99 Shipping = £9.50

Spend between £20 & £49.99 Shipping = £15.75

Spend between £50 & 99.99 Shipping = £32.00

Spend £100 plus Shipping = £45.00

Please note:We do not ship large items such as craft mats, sewing machines, dress forms, cabinets outside of the UK.There are also items that are too fragile to travel outside of the UK.

Please also note:The above prices are based on our average overseas orders. Circumstances may arise (due to parcel size, weight, etc) where Royal Mail will charge more than the above. Should this be the case, we will contact you requesting an additional payment. However, you will be given the option to cancel the order should you wish not to accept the additional charge.

Returns & Refund Policy

14 day money back guarantee.

If for any reason you are not satisfied with a product purchased via our online store, you may return it for a refund. This does not apply to fabrics supplied in cut lengths and customised products (see below). Your statutory rights as a consumer remain unaffected.

Fabrics - Cut Length and Customised Products

Only cut length or customised items that are found to be faulty or damaged on receipt can be returned for refund. We recommend that you order the total amount of fabric required for any given project as we are unable to guarantee that any additional order will be cut from the same dye lot. Customers must check any fabrics for faults prior to cutting out in preparation for the project at hand as we are unable to refund fabric that the customer has cut into.

Please let us know

The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email.

Where items have arrived damaged in transit, the customer must inform us about this within 48 hours from receipt of the goods.

Goods received damaged or faulty - Goods sent in error

We will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.

Unhappy with your purchase - Goods ordered in error

With the exception of goods found to be damaged or faulty on receipt of delivery.

The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Where valuable items are being returned i.e. Sewing Machines, Overlockers, Cabinets, Software etc, we advise opting for insured shipping, as WeaverDee will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned.

Items must be unused and in new condition.

With the exception of goods found to be damaged or faulty on receipt of delivery.

Items must be unused; returned in their original packaging and in new condition. Software, etc. must be unopened and any security seals and / or shrink-wrap must be intact.

Refund payments.

Where payment has been made by credit / debit card, the amount refunded can only be applied to the card which the customer used to make the original purchase.

We may need to contact the customer to verify details. Under normal circumstances refunds will be credited to the customer's account within two business days of returned items being safely received back at WeaverDee; but please note, this will depend on your bank or card service provider and it can take as long seven business days for your bank / card service provider to show the refund amount on your statement.

Goods returned incomplete

WeaverDee will advise the customer of any item/s found to be missing from orders that have been returned. It is up to the customer to check that all accessories, notions, peripheral devices and other items such as manuals, foot controls etc. that were included in the original order are not missing before being parceled up and returned. The customer will be advised of the cost of the missing item/s and the refund amount will be adjusted accordingly, should the missing item/s fail to be returned.

Pack Carefully

As the sender; the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.

EU Distance Selling Regulations

Under current EU distance selling regulations, the above returns policy is applicable only to consumers.

Where supplies are made to businesses or organisations the above returns policy will be applicable at the discretion of WeaverDee