White Paper

License Management Using SmartCloud Control Desk

Date:

May 20, 2014

Author:

Venkat Avirneni

Abstract

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.

Sample

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. This IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. Now you can choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.

SmartCloud Control Desk is used regularly to retrieve the details of the software installed on the managed PCs. This helps us to keep track of the licenses of the commercial software and to be compliant.

Types of Smart Clouds:

1. Hybrid 2. Composer 3. Public 4. Distributed

Benefits of SmartCloud Control Desk:

SmartCloud Control Desk automates IT Infrastructure management routines for enterprises to standardize and secure their networks.

- You can automate regular desktop management activities - You can secure desktops from a wide range of threats - Users spend less time troubleshooting day-to-day problems - You are able to generate comprehensive reports to audit your IT assets - Service request managementgives you an efficient service desk for handling service requests and managing incidents - Change, configuration and release managementprovides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of services - IT asset lifecycle managementprovides inventory management and software license compliance capabilities; and helps to manage assets throughout their life cycle, optimizing usage of digital and physical assets and minimizing compliance risks - Service cataloghelps users solve their own problems and provides an intuitive self-help portal and a complete catalog of services - It supplies service support and service delivery capabilities for multiple customers in a single deployed instance, increasing profitability and improving customer satisfaction

With SmartCloud Control Desk:

- You can achieve and control the manpower and increase integrity - You can reduce individual configurations - Maintenance is simple when issues occur because they present in the data center

Data on the Usage of Smart Clouding

Software Analysis:

Software Metering: View the software usage details in each computer such as "rarely used," "occasionally used," or "frequently used"

Software Details: See details of the commercial/non-commercial software used in the network such as Vendor Name, Installation Date, Software Version, etc.

Software License Compliance: See the compliant (including over-licensed software) and noncompliant (under-licensed) software used in the network

Prohibited Software: Learn details of the prohibited software found in the network.

Hardware Analysis:

Provides complete details about the hardware used in the network. The hardware inventory reports help administrators get details immediately. Some of the reports include:

Computers by Memory: Sorted based on RAM size.

Computers by OS: Sorted based on OS and Service Pack versions

Hardware Manufacturers: Sorted by hardware vendor

Hardware Types: Sorted by type of hardware

Capacity Units:

Capacity units are the quantity measured to determine whether a software product is used in compliance with its license.

The following capacity units are supported by the Licenses application:

Authorized user: Charges are based on a unique person with access to the program.

Concurrent user: Charges are based on a specified number of seats running concurrently across the scope.

Concurrent node lock: Charges are based on the maximum number of concurrent-use instances, where multiple uses on the same computer (regardless of how many users) are counted as one use.

Concurrent user session: Charges are based on the maximum number of concurrent-use instances, where multiple uses by the same user on the same computer are counted as one use.

Floating user: Charges are based on the number of floating users who are accessing the program at any time.

Installed instances: Charges are based on a specified number of installed instances, or seats, across the scope of the license.

MIPS: Charges are based on MIPS. MIPS-formerly meaning millions of instructions per second-now simply represent a calculated value, published for each computer type and model.

Millions of service units (MSUs): Charges are based on millions of central processing unit (CPU) service units per hour, or MSUs, the measure of capacity used to describe the computing power of the hardware processors on which S/390® or System z® software runs.