Anoher Halfords PSA High 5 energy tabs £5.03 for 8 tubes!

I get your point but if you buy a bike for a £1000 but when you collect it its only the wheels, do you just take it on the chin?

I'm fine with pricing errors, which they told me the gels were but they haven't said anything about the high five I ordered. infact i spoke with customer service about these last night and they just apologised for how long it has taken to deliver them but these are now obsolete and will not be stocked again so she can't resend them, still no mention of an error.

Well, I went in again to be given a single tube. The manager thought I had paid £55 and couldn't apologise enough. I told him I had only paid a fiver,and had half-expected it to be just one tube. We then talked about the pricing error and he said he'd order another seven tubes,as he thought I had been messed about. Nice guy. Still not holding my breath mind!

How do I come cross across like? I've stated there own T&C's and as such if you choose to try your luck you can, no need to stamp your feet at all. As it is I got my tube for free and lime above the manager tried to order the remaining but they are obsolete. Still no mention of a pricing error, what I have been told is there wasn't enough stock to satisfy the orders so it was all split and given FOC to the people who ordered.

I get your point but if you buy a bike for a £1000 but when you collect it its only the wheels, do you just take it on the chin?

If it was a full XTR Blur XCc with Enve wheels and finishing kit, which had clearly wrongly been priced at £1000, so I greedily snapped up a load and they then said 'sorry its just the wheels', I'd be absolutely fine with that.

Your statement "demand the goods you ordered" makes you sound like a bit of an arse.

To be fair I really don't care what I sound like but the point is their communication has been woeful and if its a pricing error then they should just say so. As it is I travelled 30 miles at my cost and didn't get what I ordered.
Do you think I have a right to be a bit annoyed?

If it was a full XTR Blur XCc with Enve wheels and finishing kit, which had clearly wrongly been priced at £1000, so I greedily snapped up a load and they then said 'sorry its just the wheels', I'd be absolutely fine with it.

So you would just hand over the money or would you expect the, to tell you before hand?

Well, I have to say I'm some what p*ssed off with Halfords. I put an order in for 4 of the 'boxes' to pick up from my local store. If it was a pricing error then I'm absolutely fine with them cancelling the order - being honest I assumed it was just another deal along the lines of a 50p seat tube.

The problem is, they have taken the £21 from my account and the order is still be flagged as 'in progress'. I've emailed customer services twice asking for an update but no response. As I said, if it is a pricing error then I wouldn't expect the goods but I would expect a refund. In my opinion they haven't handled this well .

I've got the same situation with the gatorade gels.
The order had been sent to store (ie dispatched) as it was a pick up in store, pay on line deal - the tracking said 'ready for collection...when I got there the manager had sent them back due to it being a pricing error. The cancellation email said it was only legally binding if order dispatched!!

They can't even get their own rules right. Utter shambles - i am still swapping emails with them over it.

halfords T+Cs (as cut and paste previously) and relevant legislation suggest once theyve taken payment the contract is made, error or not, which is precisely why you get confirmation emails first, giving the retailer the chance to spot errors before accepting/taking payment.

I'm happy to accept it is an error and not remotely annoyed about them cancelling. However, it's the fact that they have taken my cash, I've had no communication and getting it refunded is a bit of a fiasco. Errors happen but it how a company deals with it that makes the difference

Nope - not greed at all, more about if you are willing to be pushed around or not.

Having made a 14 mile round trip to collect something that was 'ready for collection' only to be told it was sent back is being shafted. To be then sent an email telling you it's not legally a deal until the order is dispatched, when it HAD been dispatched is not only being shafted but being pushed about too.

All depends if you are willing to accept that kind of behaviour or not.

I'm not, others are'nt either - to get called an @rse for sticking up for yourself was a bit crap, IMO.

"dispatched" in ship-to-store orders with any company generally means "in your hands". Or, in the case of mail order, "in the hands of the courier". It doesn't mean "dispatched from our main warehouse to another store", however much foot-stomping would like it to. In legal terms, while it's still in the company's hands, regardless of which depot it's been dispatched from or to, it doesn't count as "dispatched to you".

Okay thanks for that - interesting. I was under the impression that pay on line and collect at store was in effect dispatched and recognised as so when you got the 'your order is ready for collection' notice.
Galling as I had made the journey to find it had been returned to warehouse.
I'll soon find out as I am in dialogue with them and it has been escalated further up the 'chain of command'.
I'm really not bothered about the goods anymore, more about the arbitrary and poor treatment they seem to reserve for 'valued' customers.
Their reputation so far is well earned.

if you got them, then you got lucky, if you didnt get them, then you got what you deserve and i hope they hold onto you money for as long as possible

Stop being a knob. A load of people purchased the 50p seat posts / bars that were on offer. It would have been easy to think that they were a pricing error - they weren't.

I don't expect or would want Halfords to honour the price if it was a pricing error. However, they identified this as a pricing issue immediately and it's taken two weeks to get a refund and that was only because I chased for a refund (didn't expect them send the goods just provide a refund). Any company with a decent order system would have been able to refund those orders within hours / days. Halfords have not handled this well.