At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.
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I broke my laptop and called these guys for a quote. The first time they told me definitely not more than $120. I called Best Buy for a comparison (not knowing that they OWN the Geek Squad, and they do their repairs) and they told me $160. I got to the Geek Squad store on 50th and France and they told me $300 minimum. So I said no way, I'll take it to Best Buy. Well when I called them again to confirm their quote, they told me $125 just to look at it. They also told me that the entire motherboard would have to be replaced. I called several smaller local firms and each of them said that it was a common problem that did NOT require replacement of the motherboard. Not only did Geek Squad try to gouge me on the price, they wanted to perform unnecessary repairs!
Pros: absolutely nothing, nothing, zip
Cons: , dishonest, waste of my time.
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Editorial

In ShortThe Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless network to dealing with more dire issues like the infamous "blue screen of death." Customers have the option of bringing their computers into a store, receiving 24-hour assistance over the phone or having a repairman come to their home (arriving in the squad's signature black-and-white VW Bugs).

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