I am unable to print from Windows 8 or 8.1 using a
wireless network connection. What can I do?

Description of Solution 200000038797

Ensure you are logged
into your computer with Admin rights.

PART 1: VERIFY
THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

1.If the
Ready LED is not lit, then the Brother machine is not powered on. Verify
the machine is plugged into a working power outlet and any power switches are
turned to the ON position.

NOTE: If you are
unable to power on the machine, then this solution does not apply.
Troubleshoot this
hardware issue.

2.Check the LEDs for
any error indications. An example would be the Toner, Drum, or Error LEDs
on. If the LEDs show an error that will prevent printing, troubleshoot to
clear the particular problem before you continue troubleshooting the PC
printing. For more details on troubleshooting LEDs, click here.

PART 2: VERIFY THE
CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT

1.Verify that there
is no Ethernet cable connected between the Brother machine and the router or
access point.

a.Hold down the blue
GO key for 20 seconds. Release the GO key when a page starts
to print from the printer.

b.Wait 1 minute. It is very important to wait 1 minute before continuing.
If you do not wait at least 1 minute, the Brother machine may not have enough
time to join the network and receive an IP address.

c.Print the Printer
Settings by pressing the GO key 3 times. Look at the last page and verify
the Node Type is Brother NC-7800w, IEEE 802.11b/g (Active).

4.Locate the Name
(SSID) near the bottom and confirm it matches your router or access point.
On your computer, you may have a wireless symbol in the task tray in the bottom
right of your screen near the time. Click on the wireless symbol to view the
network you are connected to.

IMPORTANT: Some
access points and routers have both a primary and guest network. Guest
networks allow access to the network Internet connection, but restricts direct
access to the network. The Brother machine should be setup on the primary
network and not the guest network.

-If the status states Link Down, Failed to Associate, this
indicates a connection error. If you cannot find the Wireless Link Status
section, this indicates that the machine is not connected to the wireless
network. Go to PART 5.

PART 3:
DOWNLOAD AND RUN
THE NETWORK CONNECTION REPAIR TOOL

Download
and run the network connection repair tool to try to fix the connection issue
between the computer and printer.

1.Find the Brother
machine's IP address on the last page of the Printer Settings report. If
the IP address is not valid for your network, go to PART
5.

NOTE: An invalid IP
address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure
network, or an address within an incorrect range for your network.

2.Obtain the
computer's IP Address:

a.Move your mouse to
the lower left corner of the Desktop or Start screen.

b.Right-click the
screen and then left-click Command Prompt.

c.In the command
prompt window, type: IPCONFIG and press ENTER.

d.You should receive
information about your computer's network connection. Make a note of the
IPv4 Address.

NOTE: If you do not
receive an IP address, this indicates that there is a problem with your
computer's network connection. If you are unsure how to reconnect the
computer to your network, contact your router or access
point
manufacturer or network admin for
further support with the computer's network connection.

b.Press
ENTER on your keyboard. The computer will ping, or try to
communicate with the Brother machine:

i.If you
receive replies and they are from the Brother machine's IP address (see image
below for an example), then there is communication between the computer and
the Brother machine. Close the command window and continue to PART 6.

ii.If you
receive replies, and they are not from the Brother machine's IP address
or indicate "Destination net/host unreachable." (see image below for
an example), then this indicates that there is a communication problem
between the Brother machine and the computer:

-Confirm that the computer is connected to the same network that the
Brother machine is connected to. If the computer is not properly connected
to your network, then you will need to troubleshoot your computer's network
connection. Contact your router or access point manufacturer or Network
Admin for support.

-Ensure
that there are no active firewalls.

NOTE: For Windows Firewall
users, click
here if you need instructions for disabling the Windows
Firewall. For a third-party firewall, such as Norton or McAfee, refer to
your software's documentation for instructions on how to disable the
application.

iii.If you do not
receive any replies as indicated by "Request timed out."(see image
below for an example), then this indicates that there is a communication
problem between the Brother machine and the computer:

-Confirm that the computer is connected to the same network that the
Brother machine is connected to. If it is not properly connected to your
network, then you will need to troubleshoot your computer's network
connection. Contact your router or access point manufacturer or Network
Admin for support.

-Ensure
that there are no active firewalls.

NOTE: For Windows Firewall
users, click
here if you need instructions for disabling the Windows
Firewall. For a third-party firewall, such as Norton or McAfee, refer to
your software's documentation for instructions on how to disable the
application.

NOTE: All network
settings will be reset with this operation. If you can print from other
computers on the network, but not from this specific computer, do not reset the
network card. Doing so will affect the other computers on the
network. In this case there is an issue specific to this computer's
network communication. Some common causes are software firewalls, security
programs, and other software applications that may be blocking
communication. Contact your computer manufacturer or network admin for
support troubleshooting this particular computer.

7.In the field
labeled Printer Name or IP Address, type the IP address of your Brother
machine noted earlier and click NEXT.

8.If you receive a
window stating: "Additional Port Information Required", then the computer
is not communicating properly with the Brother machine. Some common causes
of this issue are:

-Firewalls and security applications

-A
conflict with another application running on the computer

-An IP
Address conflict with another device on the network

Troubleshoot or
eliminate as many of these factors as possible. For Windows Firewall
users, click
here if you need instructions for disabling the Windows Firewall.
For a third-party firewall, such as Norton or McAfee, refer to your software's
documentation for instructions on how to disable the application. Contact your computer
manufacturer or network admin to further troubleshoot network communication
conflicts.

9.If you receive a
window stating: Completing the Add Standard TCP/IP Printer Port Wizard, look for
the section labeled Adapter Type. If the communication is
successful, this section should indicate that the computer is communicating with
a "Brother Print Server" by listing the node name of the Brother Machine
displayed as BRN or BRW followed by a combination of letters and
numbers. Click FINISH.

10.Click Close on the Printer
Ports window.

11.Click Apply.

12.Click on the General tab.

13.Click PRINT TEST PAGE.

14.When you receive the windows stating
that the test page has been printed, click Close.

-If the
test page prints, then the printer driver is installed properly and your issue
is resolved.

-If the
test page does not print, close the Printer Properties window:

a.Right-click on the
Brother printer driver and select See what's printing.

-If you
are still unable to print after completing the preceding troubleshooting steps,
and you are using Personal Firewall software, we recommend that you disable this
application and attempt to print again. The Firewall may be blocking the
necessary network communication between your computer and the Brother
machine. Please contact the Firewall software vendor for assistance with
disabling your Firewall.

-Attempt to print from another network-connected computer.

These steps will help
determine if the issue is specific to this computer. If you can print from
other computers, then contact your computer manufacturer or network
administrator for assistance troubleshooting this specific computer.

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