Check if your firewall (if you use one) has Spotify set as an exception.Note: Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.

If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.

If you’re using a data connection, check that you have enough data allowance.Tip: We recommend using WiFi instead of a data connection.

If it’s not a connection issue

If you’re experiencing different error messages to those above or stuttered audio or no sound at all, try this:

Log out and back in.

Sign out everywhere. It’s possible your account is being used somewhere else, meaning it has paused on your current device.

Close any apps you’re not using.

Restart your device.

Reinstall the app.Note: If you have music downloaded for offline listening, you need to download it again after reinstalling.

Still not working?

Check your device

Check that the correct audio output is selected in your device’s volume settings. You can refer to the manufacturer for help with volume settings.Tip: Using Windows? Click the speaker icon in the task bar and select Mixer. Spotify has its own volume channel here. Check that the level is high and isn’t muted.

Is your audio hardware functioning properly? Try playing from an alternative source or device.

Streaming could be affected if you have less than 1 GB of available memory. You may want to delete some unnecessary files and apps.

Check that your device is fully up-to-date, including its operating system and any other software.Tip: For computers, it’s worth checking your soundcard driver software. You can refer to your device’s manufacturer for help with this.