Supervising and Other Features

We provide a choice of two types of operators: an Administrative Support Operator
and a Support Operator. Administrative Support Operators (Admins) are authorized
to add and push URLs, pre-defined responses and add or delete operator access to
chat. The operator with administrative privileges on your website can monitor any
active chat window and later view the transcripts of the sales or customer service
interaction. This feature allows you to work with those chat operators who are under
training and need guidance and instruction. Assign rights to Operators that allow
them to run reports and configure the call center.

Administrative and Operator Privileges

This enables you to group operators into departments and route visitors to the most
suitable operators.

Department Based Chat Session

Sometimes certain Agents/Operators may not be equipped to answer a question. Live
Chat Live Help can easily transfer the customer to another Operator. Our Software
provides the facility to transfer on-going chat from one operator to another in any
department. Our live chat application makes it possible for operators to share customer
chat sessions with other operators in real time. You can invite another live chat
operator who is an expert in the subject area to participate in the ongoing interaction.
Your customers will rate your website highly when they notice that two support representatives
can help them at the same time to provide quality customer service.

Chat Sharing, Chat Transfer and Messaging to another Support Operator

If no operators are available, visitors can send you a message using a simple email
interface.

Leave-a-Message Form

Visitors have the option of having the conversation log sent to them via email.

Get chat log automatically via email

Receive audible and visual notifications when a visitor requests support, another
operator needs assistance, a new visitor enters your site, and other events.

Sound and Visual Alerts

Operator console will automatically switch to "Away" state when your computer remains
inactive for some time. Chat button on your website will change to "Offline" even
if you forget to log out from the Operator Console.