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According to a new report, published by KBV research, the Asia Pacific Contact Center Software Market Size would witness market growth of 16.1% CAGR during the forecast period (2018 - 2024).

The Computer Telephony Integration & IVRS market dominated the Asia Pacific Contact Center Software Market by Solution Type in 2017. The Reporting & Analytics market is expected to witness a CAGR of 14.6% during (2018 - 2024). Additionally, The Security market is expected to witness a CAGR of 15.2% during (2018 - 2024).

The BFSI market dominated the Asia Pacific Contact Center Software Market by Vertical in 2017, and growing at a CAGR of 14.6 % during the forecast period. The Healthcare market is expected to witness a CAGR of 15.7% during (2018 - 2024). Additionally, The Retail & Consumer Goods market is expected to witness highest CAGR of 16.8% during (2018 - 2024).

The Large Enterprises market dominated the Malaysia Contact Center Software Market by Organization Size in 2017, thereby, achieving a market value of $398.6 million by 2024. The Small & Medium Enterprises market is expected to witness CAGR of 22.8% during (2018 - 2024).

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the mentioned countries. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group.