Pros
I really enjoyed my time at Quicken Loans. My team members and Team leader was amazing. They really want you to learn and they will mentor you. QL has a very creative office space which is similar to what you'd see at Facebooks HQ. They are well recognized and respected throughout Detroit and are always involved in the community. Lots of events going on all the time. Quicken Loans is more than a Mortgage company, it feels like a family at work!

Cons
My only con would be that I wish I was there longer. I was only there for a month and a half to hit my universities practicum requirements.

Pros
Decent money, but they keep lowering the comp plan to push veteran workers out. For someone straight out of college it's a alright place to get a couple paychecks and an extra item on the resume before either going to grad school or getting a real job.

Cons
Horrible hours, constantly lied to, given lots of vacation time but not allowed to use any of it(under threats of being fired). Obviously a job isn't intended to be fun, but they honestly view and treat employees like slaves. It's quite bizarre in the year 2015, but the only reason they get away with it is because Detroit is still a desperate place.

Advice to Senior Management
Management knows what they're doing. This is a Churn and Burn operation, and they only intend the average person to be an employee for a year. Or for the really desperate people, once completely beaten into submission they will offer to transfer to another job within the company for less money.

Pros
Good looking offices and the location is not bad, that's all
Good internship experience is what you can hear about this place

Cons
When I saw the cons field I did not know where to start...
- Managers do not have a clue what they are doing
- They hired student with major in art's to be analyst just because he went to U of M - Ann Arbor
- Interviewing with the hiring managers was the strangest thing, they do not know how to take the lead in speaking with people
- This company is all about what kind of kitchen they have and how their table is moving up and down
- The first thing I was told is that the walls can be used as boards, not what they would like me to do there

Advice to Senior Management
Take close look who works for you, I was told I'm overqualified and you have people with majors in art and anthropology who advise people on loans...

Pros
The training is great. The make sure there employees know all about mortgages. They do encourage growth,and if you are struggling in some areas of the job, they will help you.

Cons
They expect you to work 50-60 hours a week. They require employees to work one weekend out of the month. But they also expect you to come every weekend if you are not on pace for the month to hit goal, or to even stay ahead of pace. If you decide not to come on the weekends, (other than your mandatory), the management aka team leaders will make you feel bad about yourself. They make it as if you are lazy and don't want money. And most cases threaten you that you will be fired. It is not uncommon to be at work and see/hear management cursing out employees, and making them feel bad if they did not close a loan, or is doing horribly at selling loans. They pretend that quicken loans is a fun work environment, but it is a illusion. It is just a high pressured sales job. More like a fast paced, phones sales call-center job. You're there everyday from 8am-7 or 8pm M-TR. On Fridays it's 8am-6pm. And as I stated before your expected to come in on weekends to make goal for the month, or to stay ahead. This job is definitely is not for everybody. And the pay is not great. you get a base salary of 20,800 a year. When you write loans you get paid on a tier system, depending on what lead category your in. For example in the gold category, you will get paid $73 per loan and once you hit the next tier it is $100-110 per loan, and QL will go back and match the loans that you written before, and pay you for them at the $100-110. This goes on to the next tier that you hit, so on and so on. It sounds easy right?? Wrong. You don't paid on writing loans but on folder received. Meaning that you write the loan take the application and get all the supporting documents back, such pay stubs, w-2's etc. This may seem easy but it's really not. Sometime you have chase customers down to get documents back, even after you have taken their deposit. After you get all the documents back the loan has to conditionally approved for 7 days before you get paid on that loan. If the customer backs out, you have to resale the loan and regain their agreement, or else you will not get paid. If loans get suspended you may not get paid depending on what the reasons are. All in all QL is not a fun place to work, and it is not for everybody. long hours, no time off, pay is questionable. That is some of the reasons why the have a high turn over rate for mortgage bankers. In my 8 months of being there I seen so many people quit, or put in for internal transfers the minute an opening comes up.

Advice to Senior Management
Employees need to work less hours, to have more of a work-life balance. The base pay should be higher as well at least to 30-35k.

Pros
People are willing to help out out. Good opportunity to meet many new young people. Good stepping stone to use as a freshman or sophomore year internship for other internships. Capital markets group is a great way to break into finance internships.

Cons
Not a place you want to stay for full-time employment let alone more than a few years. Salaries do not increase very much. The culture can exhaust you. The culture is "Quicken is the best place to work in the world!" and if you dare say anything that might not go along with that assessment, you won't last there. I personally was could no longer drink their culture kool-aid after 3 months. Bad work-life balance. $11 per hour for the internship salary is very low compared to other places.

Advice to Senior Management
stop telling employees you care about them if you don't leaders use your emotions against you and demonstrate their care for you and your goals and dreams when they really only want to advance themselves (my personal experience, daily.)

Pros
The orientation is very good and their efforts to revitalize Detroit is a positive. Depending on your position, you also have flexibility.

Cons
You are micro-managed and you absolutely have no privacy. They monitor your emails, phone calls, texts and even your personal email. There is constant turnover because Quicken Loans fires many people "for cause" rather than laying people off which is typical in the mortgage business. They do this to avoid paying for unemployment. The pay is terrible and you work long hours without being appreciated. Their 401k matching plan only matches 2500 dollars and is pretty shabby. There also is a lack of diversity - even though the company is in Detroit, there are very few African Americans that have leadership roles. There are also strings of emails that are highly inappropriate with derogatory language. Young people Quicken Loans because you get free popcorn, slurpees, ping pong and video games.

Advice to Senior Management
Start acting professional like a larger company
Give people the pay they deserve
Layoff people rather than treating them poorly because the market slows
improve the 401k program
Give people some privacy