CUSTOMER SERVICES

While we strive for perfection with every order, and we really hope you enjoy each of your orders, we also understand that unforeseen issues may cause you to feel unsatisfied with your items. We are 100% happy to offer a refund on all of the goods in accordance with your legal “cooling off” rights which allow you to cancel your contract with us within 14 days of receiving the goods. Please see our terms and conditions for more details including instructions how to return goods in accordance with “cooling off” rights.

The returns policy below is not intended to restrict your legal “cooling off” rights if you cancel the contract within the 14 days. The policy below only applies if you haven’t legally cancelled the contract during the 14-days “cooling off” period but still want to return an item during our extended returns period which lasts until 28 days from your receipt of the goods.

Alyaka will offer you a refund on unopened and unused items returned to us within our extended returns period (as explained above) provided they are in their original re-saleable condition. For hygiene reasons, we cannot offer refunds on items that have been used or opened. We will examine the returned goods. If in our discretion we consider that you have used or opened the goods, you will not receive a refund.

To return any items to Alyaka during the extended returns period (where legal “cooling off” rights don’t apply), please follow these steps:

1. Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, use the 'Contact Us' link in our Home page or send a request to customercare@alyaka.com

2. Return items. Send the items you wish to return to Alyaka following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Alyaka is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:

22 The Elms

Thicket Road

Houghton

PE28 2FQ

United Kingdom

3. Refund. We will process your return as quickly as possible. If your return qualifies for a refund in accordance with this policy, we will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.

Please note that delivery charges are not refunded during the extended returns period (i.e., where legal “cooling off” rights don’t apply). If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

We encourage you to try fragrances in samples before committing to buying entire bottles, as opened perfumes cannot be returned under any circumstances.

If your return does not qualify for a refund, we will return it to you or destroy it, at our option.

FAULTY, DAMAGED OR WRONG ITEMS

Note that this returns policy doesn’t apply to faulty, damaged or wrong items.

We recommend that you inspect your entire order upon delivery. If an item arrives faulty, damaged or in error, please contact our customer service immediately by using the 'Contact' link in our Help page. You will be asked to return the damaged or wrong item in its original packaging if possible.