When using Aloha POS 12.3 and higher, Aloha Transaction Gateway (ATG) is required although it may not necessarily be utilized at every location. ATG can be configured to launch iber(qs) which will prevent Olo from being able to start it. This, in turn, creates a loop of both Olo and ATG attempting to start their own instances simultaneously.

Resolution:

Configure ATG to not launch its own instance by editing the AlohaTransactionGateway.cfg file.

Navigate to %iberdir%\newdata

Open AlohaTransactionGateway.exe.cfg in Notepad or preferred text-editor.

ATG configurations can sometimes be overwritten during upgrades or by installation of additional integrations. You may need to repeat these steps after any such change.

Special Note:

For version 6.7, ATG may only be required under certain scenarios such as if you are using Aloha Guest Manager, Aloha TakeOut, and/or any other 3rd Party or NCR applications. If your 6.7 Aloha implementation does not specifically require ATG, we recommend to check with Reseller or NCR Local Office support to see if it can be safely removed from your system.