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Canadian MOTUC Shipping Discussion

I ordered Egon and He-Ro from mattey collector over a month ago and i still haven't received them. I also purchased tri-clops and he isn't here either ... and we are coming upon the 15th again when webstor is available and i don't even have my aug. figures yet.

And to top it off, there is no way to track them, that I can see anyways, because if i use the "findmyorder.com" thing they tell you in the confirmation e-mail you get, it wants your order # ... so i type it in, it then goes OH YA! Here it is! and it shows you a copy of the e-mail I JUST USED to get the information the website wanted .... it's a crazy logic loop.

Am i the only one in this position? Am i freaking out early? .... should i just have patience?

im not one to freak out .. but i cant track my package, i dont have my figures yet when i normally do by now, and i've dropped a decent amount of money on them ... anyone else worried?

I ordered Egon and He-Ro from mattey collector over a month ago and i still haven't received them. I also purchased tri-clops and he isn't here either ... and we are coming upon the 15th again when webstor is available and i don't even have my aug. figures yet.

And to top it off, there is no way to track them, that I can see anyways, because if i use the "findmyorder.com" thing they tell you in the confirmation e-mail you get, it wants your order # ... so i type it in, it then goes OH YA! Here it is! and it shows you a copy of the e-mail I JUST USED to get the information the website wanted .... it's a crazy logic loop.

Am i the only one in this position? Am i freaking out early? .... should i just have patience?

im not one to freak out .. but i cant track my package, i dont have my figures yet when i normally do by now, and i've dropped a decent amount of money on them ... anyone else worried?

sorry if this has already been posted somewhere ....

Hi Stickfa,

You do not have to worry!
Since I cannot order motuc to Serbia (matty simply doesn't want to ship here, or digitalriver, whoever it is same for me)I have to order them to my friends all around globe.
When ordered Mer-Man back in april to my friend in Toronto he was traveling more than month and a half. It has arrived around 5th of june!
So eventually you will get the figures, plus you will have to pay approx 7 cad per figure as tax, or something else.

you guys should really find a way to hook up with a US California person... it would be so much less stressful to order and then get the figures because we could use USPS...(you can track a customs form)

I would be willing to try it out.. if people were interested... for a slight fee...I get mine about 3-4 days after I order..

To be honest, I've waited up to 6 weeks for a couple of fiugres, but usually it takes about 4. There is nothing to worry about, they send it ground International, takes a long time but they'll get there.
Jay

I wouldn't blame Matty for this. They are offering you the cheap shipping, but it's First Class Mail International and that cannot be tracked. The Canadian postal service is very slow according to what I have been told by USPS.

I know it's frustrating for international collectors to have to either pay very high shipping costs or to wait quite a few weeks for delivery with no tracking. Unfortunately Mattel is just passing along the shipping options that are available to them.

I wouldnt worry. The international Post option is painfully slow for us Canadian's. The figure tended to show up the day after I ordered the next one. I did the math for Customs andShipping and its only a couple dollars more to use UPS in the future. Frankly, do what I did and skip a couple Tim's and go for the UPS shipping.

I live in Edmonton and it ALWAYS takes a month and a few days. Today is exactly a month,I expect my He Ro`s to arrive in the next day or 2. Is this your first order?

Originally Posted by Amberbratt

to people in other countries...

you guys should really find a way to hook up with a US California person... it would be so much less stressful to order and then get the figures because we could use USPS...(you can track a customs form)

I would be willing to try it out.. if people were interested... for a slight fee...I get mine about 3-4 days after I order..

By time you order and charge for shipping to you, that`s the exact cost I would have to pay, then i have to pay you to ship it to me and the slight fee? To me that looks more expensive than waiting a month. Plus now that the sub will kick in theres not much use in offering.

The Canadian postal service is very slow according to what I have been told by USPS.

LOL, that's hilarious, I've never had slow shipping like this ever. Not for anything, either within, or coming from out of the country.

Originally Posted by a-star

I began using UPS because the figures were taking up to 4 weeks to arrive, and often the customs charges brought the cost close to what it would cost to ship with UPS.

Pretty much, figured I might as well throw in the few extra bucks. Even then it still takes a week b/c the shipping confirmation never comes until Friday/Saturday, but it's still better than waiting 5-6 weeks. I ordered MAA with UPS and got him before some people got Hordak. I might bite the bullet on a few figures here and there and do the long wait, but for now it's UPS until they get this sorted out.

Our postal service is fine. It's the people doing the shipping that are to blame.

I think it's pretty widely known that Canada Post is quite awful. Its not Matty at all. The Canadians here that order by UPS get them really quickly. It's us cheap skates that have to wait a while.

While UPS will get the figures to you a lot faster for a slightly smaller fee (depending how many figures you order, once you pass 5 or 6 the fee almost doubles), you are guaranteed to pay a brokerage fee when UPS delivers the good to you. Through Canada Post there is a chance you wont have to pay any extra at all. I have gotten Canada Post shipping on all figures so far and only paid customs fees once.

By the time you factor in the extra money for UPS, and the extra you pay in Brokerage fees or customs fees or whatever name they slap on it, you are paying considerably more for your figures.

To me its worth it to just wait it out. I don't need these figures at all, so it doesn't really alter my life to have them slightly later. The only affect they have on my life is the money spent, so the less the better.

I have never had a problem or delay when using Canada post. Not to say that others don't, but in the Ontario/Quebec region I've never had trouble. With USPS...that's another story. They like to pass the buck sometimes and I've caught them doing it.
Customs doesn't help, but nothing I've ever ordered from out of country has ever taken more than 2 weeks to get to me.
But really, this is not any of their faults, it's Digital River or Matty or whoever.

For me it usually takes 21 days to get figures. Only a couple times has this been the exception. I never use UPS either, in my experience it's been UPS that slows the shipment way down and has take over 2 months in the past as things seem to get stuck in customs far more.

I've had far better luck using USPS where packages take at most, 21 days to arrive, but usually only 10 business days, though He-Ro was an exremely rare case, I got him just 2 days later!