Carol Roberts, of Winthrop, Maine, has a long career in consumer mediation and Lemon Law administration, including direction of the Lemon Law arbitration program in Maine’s department of the Attorney general. Since 1997, she has been Executive...

Interview conducted on 03-13-2001 by Robert Douglas with J. William Burns of West Hartford, Connecticut. Mr. Burns served as Commissioner of the Connecticut State Department of Transportation under former Governor William A. O'Neill.

Mark A. Giulietti manages Connecticut's Lemon Law Arbitration Program within the Connecticut Department of Consumer Protection, a position he has held since 1986. Mr. Giulietti also served on the Board of Directors for the International...

Interview conducted on 5-17-2006 by Robert Douglas with Mary Heslin of Hartford, Connecticut. Under former Governor William A. O’Neill and at the time of Lemon Law passage, Ms. Heslin served as Commissioner of the Connecticut Department of...