Kayell Australia Pty Limited (Kayell) is one of Australia’s leading Imaging stores and we are committed to providing our customers with a high level of service.

This is reflected in our Returns Policy and means that you can shop at Kayell with confidence knowing that we can offer you repairs, exchanges and refunds when appropriate.

Product Returns

Kayell does not have a change of mind policy, If you have simply changed your mind, Kayell will not offer you a refund or exchange Please Choose Carefully.

Return of Goods Under Warranty

Most faulty products need to be returned directly to the Authorised Australian Distributor for repair or replacement under warranty. Please call the Authorised Distributor (See the list below) and speak to them about your concerns. They will advise you how to proceed. Note that returns under warranty are "return to base", i.e. are at the expense of the customer.

If a product needs to be returned to Kayell you must use the RMA (Return Merchandise Authorization ) link at the bottom of the home page to obtain a RMA number. Goods sent back to Kayell without an RMA number will not be accepted and will be returned to you at your own expense.

We cannot accept the return of non-faulty items from the following categories under any circumstances:

Electronic Goods

Cameras, Lenses and Speed Lights

Spectrophotometers

Lamps

Pantone Products & Calibration Cards

CDs, DVDs, Software and Books

Printers, Open Printer Cartridges or Open Paper

Products that are ordered as a Special Order or as an Indent Item

Big and Bulky Goods

NOTE: In case of a return under warranty claim, please keep all original boxes. For returns under warranty in the first 14 days, the goods will need to be returned in the original box with ALL cables, software, instructions, memory card, charger and battery etc. ‘as sold’.