In an emergency

If you are in urgent housing need, for example, if you have nowhere to stay, or it isn't safe for you to return to your accommodation, we can provide you with emergency temporary accommodation. Please call our standby service by phone on +44 (0)800 121 4466. This number is free of charge from BT Landlines, although you may be charged by other phone providers or if you use a mobile phone.

The standby service operates the following hours:

Weeknights: Monday - Friday 16:45-08:45

Weekend and Public Holidays: Friday 15:55 - Monday 8:45am

The type of accommodation we offer will depend on your individual circumstances and what accommodation we have available at the time you contact us.

Also in this section

Please bear with us as we adapt customer contact services to a difficult and fast-changing situation. Your patience, co-operation and understanding is vital in helping us prioritise our most vulnerable customers who most need to speak with us.