DNA Specimens and Data
Unless a specific arrangement is agreed on in writing, the DNA specimens and/or the DNA profile data obtained from the DNA specimens are accessible by the client who had ordered the service, the sample donor, and all other participants included in the case.

A standard storage time of 180 days from the date of reporting is maintained for parentage, identification, maternal, and paternal DNA tests. Once our laboratory information system indicates that the 180 days has elapsed, all remaining samples and their containers are destroyed by incineration. For DNA banking, the DNA is stored for the amount of time agreed on between Bio-synthesis, Inc. and the client.

Online Ordering
Online transactions are handled through scripting designed to submit orders with Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the Bio-Synthesis, Inc. Secure Order Form, it is transmitted across the Internet in an encrypted (scrambled) form, and decoded once it gets to us. This provides a reliable and confidential ordering environment for your security. Since some browsers do not allow for SSL encryption we also provide a non-secure online ordering options. Additionally, ordering via telephone is always welcome. Customer Comments

At Bio-Synthesis, Inc. we welcome questions and comments regarding our services. Our objective is to provide a service that exceeds our customers expectations, and we understand that we could not do this without first listening to our customers needs and comments.

Terms and Conditions for Services

1. Interpretation
In these conditions, the following words have the following meanings:
"Bio-Synthesis, Inc.", dba Bio-Synthesis, Inc. DNA Identity Testing Center.

"Contract" means any contract between Bio-Synthesis, Inc. and the Client for the supply of the Services incorporating these conditions.

"Services" means the provision of a DNA analysis from biological samples the Client provides to Bio-Synthesis, Inc..

"Client" means the person(s), firm or company who requests retail Services from Bio-Synthesis, Inc.

2. Provision of Services
2.1 The DNA analysis provided by Bio-Synthesis, Inc. is prepared solely for the use of the Client to whom it is returned. Bio-Synthesis, Inc. makes no representation, express or implied, that the result of the DNA analysis is fit for any purpose other than providing a genetic comparison between biological samples supplied to Bio-Synthesis, Inc. by the Client.

2.2 The biological samples supplied to Bio-Synthesis, Inc. by the Client are unrecoverable due to the laboratory procedures required to extract DNA.

2.3 Bio-Synthesis, Inc. reserves the right to use any third party of its choice to undertake the laboratory services for the DNA analysis.

3. The Client's Warranties and Indemnity

3.1 The Client warrants that he/she is legally entitled to perform any particular act either directly or indirectly in order to obtain the biological samples and supply them to Bio-Synthesis, Inc. for analysis.

3.2 The Client warrants that he/she is legally entitled to possession of the biological samples provided to Bio-Synthesis, Inc.

3.3 The Client will indemnify Bio-Synthesis, Inc. and keep Bio-Synthesis, Inc. fully indemnified against all costs, claims, demands, expenses and liabilities of whatsoever nature arising from a breach of the warranties in 3.1 or 3.2.

4. Bio-Synthesis, Inc.’s Disclaimers and Liabilities.
4.1 BIO-SYNTHESIS, INC. DOES NOT WARRANT TO CLIENT: (A) THAT THE SERVICES PROVIDED BY BIO-SYNTHESIS, INC. WILL MEET THE EXPECTATIONS OF THE CLIENT; OR (B) THAT BIO-SYNTHESIS, INC.’S SERVICES WILL BE FREE FROM DEFECTS OR FREE FROM ERRORS.

4.2 FURTHER, IN NO EVENT SHALL EITHER BIO-SYNTHESIS, INC. OR THE CLIENT BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER.

5. Third Parties
A person who is not the Client or Bio-Synthesis, Inc. has no right under the Contracts (Rights of Third Parties)
Act 1999 to enforce any term of these Terms and Conditions but this does not affect any right or remedy for a third party which exists or is available apart from that Act.

6. Governing Law
The construction, validity and performance of these Terms and Condition shall be governed in all respects by Texas, United States Law and be subject to the exclusive jurisdiction of the Texas, United States Courts.

7. Refund Policy7.1 100% Refund (*):
1. written or verbal request within 90 days of order date,
2. specimen collection services were not provided (legal cases), and
3. testing had not been initiated.

7.2 50% Refund:
1. written or verbal request within 90 days of order date,
2. specimen collection services were provided (legal cases), and
3. testing had not been initiated.

7.3 No Refund:
1. testing had been initiated or completed, or
2. inactivity of order (on-hold status) for 90 days after order date.
Note: (*) A $25 charge will be deducted from the total refund amount for orders purchased online that qualify for a 100% refund.

"I just want to thank the continued professional and courteous service your Customer Service team provided me during the stressful waiting period for the DNA results. I contacted both your phone support and instant chat support teams at least twice and received concerned support each time. Never did I feel like they thought I might be calling too much and needed to be more patient. I truly appreciate their consideration and patience during this time."