Please WhatsApp us a screengrab of the payment that has been transacted.

Do you accept refunds?

Refunds are not possible for products where the seal is broken.An exception applies if the products were delivered to you in damaged condition, we will then process a 50% refund.

Can I cancel my order?

ISCHIA Malaysia aims to provide the fastest possible service by processing orders within one business day from the point of receipt. We will do our best to accommodate order cancellation. However, we are not able to fulfill any order adjustments after an order has been processed for delivery.

Can I exchange my purchase for a different product?

Sorry, this is not possible.

Can I request a gift box even though I did not purchase the complete set?

The gift box is only available for pickup arrangements and also during special festivities or on ground events. All else, gift box will incur an additional charge of RM18.

Are there certain skin types ISCHIA's range of products will not be suitable for?

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About K2 PALM Sdn Bhd

K2 PALM Sdn Bhd is a cosmetics and skincare products company founded by Amanda Lim and Julie Park. K2 PALM Sdn Bhd holds exclusive distributorship of ISCHIA products in Malaysia. Plans are in the pipeline to launch more innovative Korean cosmetics and skincare products here in the near future.

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