Take a quick gander at the FAQs below, and if you still have
any questions, comments, or concerns, please write us at support@humanjapanese.com
and a friendly human being will get back to you speedily.

FAQs

What is the difference between the Lite and Full editions?

The Lite editions contain the first eight chapters, with related quizzes, audio, and so on.
The Full editions contain the full content of the app. That's 45 chapters for Human Japanese (Intro), and 42 for Human Japanese Intermediate.
Take a look at the chapter lists for the unabridged details.

What is the difference between Human Japanese and Human Japanese Intermediate?

Human Japanese starts at square one. It assumes you have no prior experience with Japanese. It's also a great
place to start if you have a little background but might be fuzzy on some of the details.

Human Japanese Intermediate picks up where the first app leaves off, so it assumes that you know the concepts that were introduced
in the first app or have picked up equivalent knowledge elsewhere.

If you're wondering which app is right for you, take a look at the chapter lists for each and you should
be able to determine where you fall on the spectrum. If you're having any trouble, drop us a line
and we'll help out.

Is there any difference between the content on different platforms (e.g., iPhone versus PC, etc)?

No. For a particular volume (that is, Intro or Intermediate), every platform contains the same content.
So Human Japanese on iPhone has the same content as Human Japanese for Android, PC, Mac, iPad, and Windows Phone.
The same is true of Human Japanese Intermediate.
There are some minor
differences in the way the content is presented because of the different screens and devices involved, but that's really the only difference.
We encourage people to purchase on whichever platform will be most convenient to use.

Can I use Human Japanese on more than one device / computer?

Yes. While noting that each edition (iPhone, Android, PC, Mac, etc) is sold separately,
you can install any particluar edition that you purchase on multiple devices that can run that edition.
So, for example, if you purchase the iPhone edition, you can install it on all the iPhones in your household
with just the one purchase.

If I purchase Human Japanese on Platform X, can I also use it on Platform Y?

Unfortunately, that's not currently possible. Each app store is run by a third party, and there's no good way
for us to do cross-platform licensing. That's one reason we've made Human Japanese so incredibly
inexpensive. We've tried to make it a fantastic value even in cases where a person purchases it for multiple different platforms.

Is there an import/export or synchronization feature for user data?

Not right now, but it's on our future feature list.

Why isn't sound working? Is it broken?

Usually this happens because the device is muted somehow. It's easy to forget this because some
apps (especially music players, like Pandora) will play audio even when the rest of the device is on mute.
On the iPad and iPhone, check the physical switch on the side of the device, next to the volume rockers. Lots of people forget about that.
Also check the software controls. On some phones, muting the ringer also mutes app audio.
Be sure the volume is up and the device is not muted, and the audio should play just fine.

If you're using Windows and you live in Europe, you might have Windows N, which is missing
Windows Media Player, which Human Japanese uses internally to play audio. Fortunately, there's an easy fix. Just
download and install Windows Media Player from Microsoft and things should start working.

How do I upgrade to the most recent version?

In most cases, just use the built-in updating system in the app store for your platform.
For instance, on iOS, you would simply check the Updates tab of the App Store.

If you have Human Japanese 2.0 for Windows, we have special instructions for you.
First, confirm that you are running Human Japanese 2.0. If so, you should see this splash screen at startup:

If you are indeed running this edition of the app, follow
these instructions
to upgrade to our most recent edition, 3.0.