EWEB apologizes for bill mix-up

If you are one of the customers that have a late fee due to the recent issue, they said they are happy to make it right.

Posted: Feb. 27, 2018 7:41 PM

Updated: Feb. 28, 2018 9:56 AM

Posted By: Brady Wakayama

EUGENE, Ore. -- Hundreds of Eugene Water & Electric Board customers may have noticed a problem with their latest bill, but it's an easy fix.

In December, EWEB started using a new company in Seattle to process their payments.

But customers who use old return envelopes to send in their bill or those who use a bill pay service are still having their payments sent to the old address in Vancouver, Washington.

Since it takes several weeks for the post office to forward it to the new address, it could take a little longer for the payment to be posted to your EWEB account.

EWEB officials said customers who use online banking need to update the address in the bill pay section.

If you are one of the customers that have a late fee due to the recent issue, they said they are happy to correct it.

"This isn't fair to our customers, and so what we've done is waive anyone that gets a late fee because of this mail forwarding delay of two to three weeks because it's getting forwarded to the wrong address,” EWEB spokesperson Joe Harwood said. “We've just waived those late fees and we will continue to waive any late fees."

If you have noticed a late fee on your bill, or any other problems, give EWEB a call at 541-685-7000.