Welcome to GeekPolice!

We truly love technology and security and we want to share it with the world. Recognize the excitement of technology here daily:☞Security Discussion on malware, ransomware, and much more!
☞24/7 hard- and software tech support (+mobile!)
☞Virus and malware removal support
☞Business & Enterprise Users/Endpoints Now Supported!!
☞Tons of tutorials, guides and solutions
☞The very finest of our voluntary Support Staff
☞Much, much more FREE!

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here

Click Start>Run then copy paste the following command into the Run box & click OK"%userprofile%\desktop\commy.exe" /stepdel

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

I have a Symantec version that my school installed and I can't disable it. I checked on-line for various ways around it, but it seems impossible. Will your instructions work even if I can't disable Symantec?Thanks for all the help.