Standard Delivery

Delivery lead times vary. Please check the individual product page(s) for estimated delivery times. Our delivery team will contact you near the delivery date to book a specific delivery slot.

View Postcode Exclusions

Please note that our made to order items cannot be delivered to the Isle of Man, Isle of Wight, Channel Islands or Scottish Isles. Please check the individual product page(s) to see if your item is made to order, as indicated by the symbol.

*Working days are classed as Monday to Friday, up to 8pm during busy periods, and they exclude public holidays

Delivery Services

We offer a range of delivery services, from delivery to a room of your choice to full assembly of your item(s). Please check the individual product page(s) for more details as indicated by the symbol.

What is a made to order item?

These items are custom-made, specifically to your requirements. Please note that our made to order items cannot be delivered to the Isle of Man, Isle of Wight, Channel Islands or Scottish Isles. We recommend checking the individual product page(s) to see if your item is made to order, as indicated by the symbol.

Is Click & Collect available for Furniture?

Unfortunately we do not offer this service, as we have limited space to store Click & Collect parcels in our stores. If you are purchasing furniture with us online you will be required to choose home delivery upon checking out.

Do you offer international delivery?

Unfortunately we do not offer an international delivery option for furniture.

Arranging a delivery slot

Express Delivery

You are not required to arrange a delivery slot for express items as they are delivered within 7 working days.

Standard Delivery

You will receive a 'Your furniture item is ready for delivery' confirming that our furniture courier will be contacting you shortly to arrange a convenient 3 hour delivery slot. This will be done via the details you have provided (either by email or phone number).

Changing or cancelling a delivery slot for standard delivery items

More than 48 hours in advance

Changes to your booking are free of charge if you contact our delivery team at least 48 hours in advance of your delivery time slot. Please contact our furniture team.

Less than 48 hours in advance

Changes to your booking may be subject to a £25 fee if you contact our delivery team less than 48 hours in advance of your delivery time slot. Please contact our furniture team.

Can I cancel my furniture order?

Most furniture orders can be cancelled, please contact our delivery team within 24 hours to discuss.

What happens if I am out when the courier comes?

If you miss your delivery you can expect the following action:

Small Item(s)

Our couriers will place a card through your door to let you know that they have been, and which course of action they have taken. They will either leave the parcel with a neighbour, at the post office or at their own delivery depot. If you are concerned about the location of your order, please contact our furniture team.

Large Item(s)

Our couriers will place a card through your door to let you know that they have been, and which course of action they have taken. The item(s) will be sent back to our furniture warehouse until a re-delivery can be arranged. A £25 charge may be incurred to cover the cost of the missed delivery slot. Our delivery team will either call, text or email you to arrange this re-delivery delivery or you can call the number on the card left. If you have any further concerns, please contact our furniture team.

If you are unsure of the size that your order may be classed as, please contact our furniture team.