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I would like to express my sincere thanks to the dedicated and highly professional customer service team player by the name of Tara (who smiles as she talks I'm sure). Your company should be very proud to have Tara as an employee.

Megan Findley knew far more than our local fireplace shop and spent a lot of time going over our options and the pros and cons of different products. I really wanted to buy locally from brick and mortar, but ig I had, I would have blown my house up with what they wanted to sell me and how they wanted to install it. It didn't hurt that I saved some money too.

Jordan was both cool and clever in handling my question regarding shipping. I don't usually order online outside of Amazon, but I feel compelled to come back and shop with you now that I've seen what the quality of your employees is like. Thanks again for your help, Jordan.

Astounding! Placed the order on a Tuesday (about midnight), received an email Wednesday morning acknowledging it, followed by another email on Thursday saying that it had shipped – it ARRIVED on Thursday (same day), with normal "slow" shipping! WOW! I'm impressed!

USPS said delivery would be made Jan. 7, however did not receive delivery until Jan. 11. The package was not important as it was being shipped as only first class mail. Thinking the worst, I decided to email ShoppersChoice.com to let them know about the stalled delivery and my lack of trust in their operation. Jan. 12, I received a duplictae order delivered by FedEx. Needless to say, I was surprised at both the delivery and ShoppersChoice.com customer service. When ordering online, customers take a chance of being treated fairly and in this case, I was. Will not hesitate ordering from ShoppersChoice.com in the future. As an extra bonus, both of the Man-Law grill/smoker gauge were accurate @212 degrees. Plus the price was right.

Thank You!

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