Comments on: Why IT can be OK with users managing their own SaaS services contractshttp://itknowledgeexchange.techtarget.com/total-cio/why-it-can-be-ok-with-users-managing-their-own-saas-services-contracts/
A SearchCIO.com blogThu, 30 Apr 2015 01:35:58 +0000hourly1By: BSchorrhttp://itknowledgeexchange.techtarget.com/total-cio/why-it-can-be-ok-with-users-managing-their-own-saas-services-contracts/#comment-504
Fri, 09 Oct 2009 16:22:30 +0000http://itknowledgeexchange.techtarget.com/total-cio/?p=924#comment-504If individual departments bypass IT on such projects who is coordinating their purchases? What if we end up with 4 redundant apps (paid for 4 times) because 4 different managers went out and bought their own instead of working together? How does IT respond when questions of information lifecycle, regulatory compliance or, heaven forbid, eDiscovery, arise and they are totally in the dark about where the organization’s data even resides?

And on an even more basic level how does IT respond when users call and ask for help with “Cloud App A” and IT didn’t even know they were using it?

Information anarchy is a false economy. The real TCO of it, especially if the stakes are raised by litigation or audit, is considerably higher.