Samples

What is the difference between a sample and a cutting?

A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting (or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that you will receive when you place an order and specifically request a CFA.

Can I keep samples?
Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer.

What sizes do samples come in?
All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. A solid pattern will be an adequate size to view the pattern.

Why are samples priced?
The $7 Sample Fee is a processing fee and is non refundable unless you do not receive your sample. All samples are ordered online.

Can I track my samples?
Manufacturers often mail the samples via USPS and tracking is not available.

International Orders

Each yard or up to 5 yards of wallpaper will weigh approximately 1 pound. Add 3 pounds for packing material. If wallpaper is 11 yards long, it will weigh 2 pounds.

If you are using a billing address outside of the U.S., DecoratorsBest only accepts PAYPAL at checkout. Any order that uses a credit card with a billing address outside the U.S. will not be able to be processed.

When placing an order, please enter your telephone number without your country code.

Canada is considered international.

Wallpaper sizes vary, so please check the size before ordering.

Disclaimer: Many countries charge import duties and/or custom's fees which are the responsibility of the buyer and are paid upon delivery by the buyer. If you are unaware what the duties will be, please contact your postal authorities to find out.

METRIC CONVERSION:

1" (inch) = 2.54 cm.

1 foot = 0.3048 meters

1 yard = 0.9144 meters

If other measurements are needed, please use Google to convert to meters.

Samples

What is the difference between a sample and a cutting?

A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting (or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that you will receive when you place an order and specifically request a CFA.

Can I keep samples?
Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer.

What sizes do samples come in?
All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. A solid pattern will be an adequate size to view the pattern.

Why are samples priced?
The $7 Sample Fee is a processing fee and is non refundable unless you do not receive your sample. All samples are ordered online.

Can I track my samples?
Manufacturers often mail the samples via USPS and tracking is not available.

This is a Quick Ship product. It is generally available and ready to ship.

Free Shipping on all orders over $200*

All non-sample orders are shipped via UPS or FedEx.
Samples are generally shipped via the U.S. Postal Service.

International Orders

Each yard or up to 5 yards of wallpaper will weigh approximately 1 pound. Add 3 pounds for packing material. If wallpaper is 11 yards long, it will weigh 2 pounds.

If you are using a billing address outside of the U.S., DecoratorsBest only accepts PAYPAL at checkout. Any order that uses a credit card with a billing address outside the U.S. will not be able to be processed.

When placing an order, please enter your telephone number without your country code.

Canada is considered international.

Wallpaper sizes vary, so please check the size before ordering.

Disclaimer: Many countries charge import duties and/or custom's fees which are the responsibility of the buyer and are paid upon delivery by the buyer. If you are unaware what the duties will be, please contact your postal authorities to find out.

METRIC CONVERSION:

1" (inch) = 2.54 cm.

1 foot = 0.3048 meters

1 yard = 0.9144 meters

If other measurements are needed, please use Google to convert to meters.

Schumacher only accepts returns of a minimum of 6 yards or 6 rolls.

What is your return policy?
Please call 212-722-6449 before returning any products for instructions. All products are returned to manufacturers AFTER they have issued specific instructions. DecoratorsBest only accepts returns on damaged fabric and wallpaper that is uncut. All sales become final after 30 days.

Do I get a refund if my order is damaged?
If your product is damaged from the manufacturer, please email us a picture of the damaged area at customerservice@decoratorsbest.com. You will receive a replacement product if available.

Other Returns
All other returns, with the manufacturer’s permission will be subject to a 25% restocking fee and the customer is responsible for shipping costs. All sales become final after 30 days. Return policies depend on the manufacturers. Every manufacturer has their own policy, so we will check with them for their company policies. You must call DecoratorsBest before returning any product. All products are returned to manufacturers after they have issued specific instructions.

Unless damaged, pillows and most wallpapers are not returnable.

Returns from Shipping Damage
Contact customerservice@decoratorsbest.com and we will provide you with the RETURN AUTHORIZATION information from the shipper. DecoratorsBest will handle everything for you.

*Free shipping on orders $200 or more for a limited time only and is subject to end at the will of DecoratorsBest. The free shipping promotion applies to domestic orders within the continental United States and excludes international orders and expedited orders.
**Valid for one purchase of $200 or more before applicable sales tax and shipping costs, for new email subscribers only. Cannot be combined with other coupons or used by members of the DecoratorsBest Trade Program.

*Free shipping on orders $200 or more for a limited time only and is subject to end at the will of DecoratorsBest. The free shipping promotion applies to domestic orders within the continental United States and excludes international orders and expedited orders.
**Valid for one purchase of $200 or more before applicable sales tax and shipping costs, for new email subscribers only. Cannot be combined with other coupons or used by members of the DecoratorsBest Trade Program.