Shipping & Payment Methods

We offer worldwide registered priority & express airmail from Germany

We’re really fast - 24h dispatch

We hate waiting for our online orders as much as you do. This is why we dispatch all orders within 24 hours! Our warehouse is located in Germany and we ship from here via Deutsche Post DHL & UPS Express to all countries worldwide, delivery takes between 3 and 14 days depending on your location.

Awesome pricing - 7.90$ worldwide

Shipping is aUS$7.90 flat, worldwide and via registered airmail. That’s it, doesn’t get more economical than that. We’ll even pay for your shipping on all orders over 69$ – all orders are dispatched via worldwide priority airmail.

UPS Express shipping is also available with 48h express delivery for most countries. Pricing depends on total weight, UPS Express postage fees for your order are displayed during checkout.

Safe & convenient - Priority Airmail

Simple: Our packages are well packed, so things don’t break. Door to door delivery, it doesn’t get more convenient. In some countries customs might want to check the contents, not to worry: we’re including the proper documents.

Prices listed are transportation costs only. The cost of the item as well as any duties, taxes, or customs fees is not included. With Economy Int’l there is no guaranteed arrival date. Delivery guarantees are provided by the carrier listed, not Seagrapes24.com. Carriers do not guarantee their deliveries against Acts of God such as natural disasters and inclement weather.

Orders are dispatched from our distribution center in Germany within 1 business day after placing your order.

Estimated delivery time depends on your location: approx. 7-10 days for most countries in Europe, Asia, the US and Australia – in some cases it may take up to 14 days for your order to be delivered.

A signature is not required for delivery except when your order is registered and you’ve been provided with a tracking number. You will be able to track the status of your order and shipment on https://seagrapes24.com/order-tracking/ by inserting the tracking number provided, given that you have instructed us to ship with a tracking number or if a tracking number is included in your shipment by default (displayed during checkout).

You’re responsible for paying any possible import duties for your country, taxes and shipping in case of a refund. If your order is being held in customs, please contact them directly to resolve the issue. You might need to pay a specific import tax or there might be questions by your local authorities about the content of the shipment. Feel free to get in touch with us should there be any concerns or questions. We can email/call your local tax office and send them proof of payment if neccessary. There is an official invoice attached to every order. For bulk sales you have to return the entire order with previous conditions in order to be eligible to receive a refund.

If you don’t love it we’ll take it back

We want you to love your sea grapes. If you are not satisfied for any reason with our order, you may return your purchase for a replacement or refund within 14 days of receipt. Please note that refunds will only be given for unopened sachets. Free samples are exempt from our return policy.

Safety First Shopping

Your information is secure while shopping with Seagrapes24. Our payment provider’s (its PayPal & Stripe by the way) servers are SSL secured servers and tested daily to ensure your data will arrive privately and unaltered. We’re also working PCI compliant with Stripe.com for all credit card transactions and do not store any billing information.

Holy Ship!

We produce and ship fast, really fast. In fact, from receiving your payment to the post office it takes less then 24 hours … we hate waiting, too!

Achieve Total Happiness

Your satisfaction is our top priority. If you’re not absolutely satisfied with your purchase, you can return it for a full exchange, credit or refund within 14 days of receipt. Please see our return policy.

Should you not be satisfied with Seagrapes24, please return the unopened sachet to the address on your order and we will refund the payment amount to your original payment method. Please note that you’ll have to pay for return shipment and that we cannot accept any returns which have been opened or tampered with.

Should you have any questions or concerns regarding our satisfaction guarantee, please do get in touch with us! Should you wish to return your Seagrapes24 order, please ship the sachets back to the sending address – don’t forget to include your address ad e-mail so we can refund you for the order.