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Sales Articles & Videos

Tips For Handling Returns

To make the store return a positive customer experience, you need to be sure both your return policy and your return process match your customer service goals. These tips will ensure you're providing customer service rather than disservice.Read More

9 Holiday Ideas For Retail Stores

The holidays are a great time to boost your yearly sales. Here are 9 great ideas to make the most of the season!Read More

Innovative Ways To Change Your Customer's Behavior

Steve Martin, coauthor of the book "Yes!: 50 Scientifically Proven Ways to Be Persuasive", explains how businesses can motivate their customers to modify their actions.Watch Video

Increase Your Christmas Sales By Gifting Your Customers

The competition for shopping dollars is fierce, so small retailers really have to go the extra mile to bring in Christmas sales. Here are 5 ideas for gifting your customers that will help increase Christmas sales and more.Read More

7 Customer Trends To Be Aware Of This Season

Here are seven retail trends, this year, that could derail your holiday sales expectations if you don’t proactively train your staff on how to deal with them.

Why Everyone Should Buy From You...Instead Of The Competition

Who are your customers? What can you give, rather than sell, to them? Focus on that and the selling will take care of itself. The key is to think about what your customers might need -- or at least enjoy -- beyond your offerings. Read More