The woman was infuriated at the brash attitude and the rude reply and insisted that since she was a paying customer, the music's volume needed to be lowered- a suggestion that was backed by other passengers.

The argument went physical when the tout started collecting the bus fare. Instead of getting the money from the woman from inside the bus, he poked her from the window and demanded the money.

Still sizzling for the earlier altercation the woman asked the tout not to touch her. The two, in the video which was recorded by a passenger, shows the tout swinging from the door, he gets into the bus after they trade insults, smacks the woman and resumes his position at the door.