Netflix customer service rep goes full throttle

A naval-sounding (and perhaps at times "Star Trek"-themed) interaction between a customer and a customer service rep has gone viral after it was featured in a Reddit post titled, “Best. Customer. Service. Exchange. Ever.”

A Netflix user who identified himself as “Norm” went back and forth with “Captain Mike of the good ship Netflix” completely in character. The issue at hand had to do with a problem Norm was having with an episode of "Parks and Recreation."

The company has a history of engaging with people like people, which is far different from the pre-approved robotic responses you’re likely to get from customer service reps at other publicly traded companies.

In the Reddit comments, someone claiming to be a Netflix CSR says that people are starting chats looking for Capt. Mike.