Launch Day Preparation Guide

As we near Diablo III’s long-awaited May 15 launch date, we have some additional details to share on what to expect, how to prepare, and when you’ll be able to begin installing and playing.

Purchase the Game
If you haven’t already purchased Diablo III you can acquire it directly from Blizzard through the digital presale. You can also preorder the game at most major retailers and fine purveyors of high-quality gaming products worldwide. If you’re interested in the Diablo® III Collector’s Edition, please be aware that this physical retail-only edition is printed in limited quantities and has already sold out in most places that take preorders on games. We recommend calling around and checking if your local retailers will have the Collector’s Edition available.

Create Your BattleTag™
We expect that on launch night both the game service and website will be under very heavy strain due to the immense number of people excited to be among the first playing Diablo III. With that in mind, we highly recommend you create your BattleTag now, as it’s required to play Diablo III. Please keep in mind that this non-unique nickname is a permanent choice, and will display both in-game and on the website, so be sure to choose one you like! (What is a BattleTag?)

Early Install
We will be unlocking the game's installer at 8:01 a.m. PDT on May 14. This will allow you to begin installing the game, troubleshoot any issues you run into, download and install the launch day 1.0.1 patch, and be ready to play as soon as the servers come online.

Global Play Launch Time
We’ll be turning on Global Play when the game has launched in all regions. This means that you will not be able to play in a region outside your home region until after the Americas’ midnight launch at 12:01 a.m. PDT on May 15. We’ll provide an update once Global Play is enabled, and you’ll then be able to change the region you connect to through the game’s options. Please note that characters, items, and friends lists do not transfer across regions and players who use Global Play to connect outside of their home region will only be able to access the gold-based auction house. More information can be found in our Global Play introduction article.

Launch Night Login
As we’ve unlocked the Diablo III installer early, many people will be ready to log in right when the servers go live at midnight, so we’re going to be closely monitoring the impact on the service. It’s possible we’ll need to adjust the rate at which we’re logging people in to ensure a stable experience, and if we do you may see a delay when attempting to login. Please be aware that a delay of up to 40 seconds is possible while the game attempts to connect you. If your connection doesn’t succeed in 40 seconds, you’ll be presented with an Error 37 message and asked to try again. If you see this error it does in fact mean that you should try again. We’ll be working around the clock to keep you informed of any issues that are occurring through the in-game breaking news window, as well as the official forums.