Membership

Other technical problems

VIDEO ISSUES:

1. I get an error message in Windows Media
Player whenever I try to play the videos.

Using
Windows Vista, Internet Explorer 7 and Windows Media Player 11?
I have some bad news for you, my friend. Currently, Microsoft has issued
a notice
that many users with this configuration may not be able to view all
streaming media. They are working to resolve this issue and once they
come up with a resolution, I'm sure they'll issue an update. However,
you can get instructions for rolling back to version 10 by clicking
here.

Most likely, problems with viewing videos is
caused by not having the codecs needed to play the videos. I suggest
you try the following steps, trying to view the videos after each one:

2. I can't download
the videos!
I offer videos in 2 formats for your convenience: Windows Streaming
and Quicktime for download. If you like to save your videos and watch
them later, I suggest you download the zipped Quicktime videos. These
are of higher quality and seem to be more universally playable.

3.I have a Mac and can't stream
the Windows Media videosGood news! I offer my videos in downloadable Quicktime
videos. This makes it possible for practically EVERYBODY to be able
to view the videos. Just click on "QUICKTIME DOWNLOAD" on
the page of the scene you'd like to see. Save the video to your desktop,
unzip, and enjoy! When you download the zip file to your desktop, double-click
it. You will then see the Quicktime file. You need to click on "extract
all files" to extract it from the zip file. This will then place
the actual Quicktime file on your desktop.

More Information
on Video playback
Videos are available in 2 formats. You must have the player for the
format you are trying to watch installed on your computer--They're both
FREE:

Once the software is downloaded to your hard drive, you may still need
to install it. Simply locate the downloaded file, double-click it and
follow the on-screen instructions. When the installation is complete,
launch your Web browser and come back to DirtyTony.com to view all of
the latest videos!

Do you currently support Mac computers?
Good News! As of February 2, 2007 videos are now viewable by Mac users
with the latest version of Quicktime. I
do not recommend trying to use Windows Media if you are using a Mac or
Windows Vista Machine.

I'm using Firefox browser and I keep getting an error message when
I try to view the videos.
Firefox does not automatically know to play Windows Media playlists
(which is what we use to tell your browser how to find the videos on
our server). You can tell it to open these files in Windows Media Player.

First, make sure you have the latest
version of Firefox:

Now, go to Tools -> Options ->
Content -> File Types, and click on Manage. Now find the lines that
say file type: ASX. Click on "change action", and then check
the radio button that says "open them with the default application",
and make sure it says Windows Media Player in the box. Click OK and
close the popup windows and you should be good to go!

Photos

When I click on a picture, I get a
white square with a red "X" in it, where are the pictures?

Browsers such as Google's Chrome and Apple's Safari will not display
the galleries correctly. However, if you are using a Mac, just above
the gallery of thumbnails is a link to download the images. I suggest
you do this instead of trying to view the images online. Unfortunately,
the gallery generator isn't compatible with Macs at this time. I'm
working on a better solution. But for now, at least you can see what
you might otherwise miss.

MACS

BROWSER NOTE: The site supports
Firefox
and
Internet Explorer. Other browsers like Safari and Chrome will
not display the galleries correctly.

Photos:
If you are using a Mac, just above the gallery of thumbnails is a
link to download the images. I suggest you do this instead of trying
to view the images online. Once you've downloaded the file, unzip
it and you'll have all of the images from the scene! Unfortunately,
the gallery generator isn't compatible with Apple's Safari at this
time. I'm working on a better solution. But for now, at least you
can see what you might otherwise miss.

Videos:
Videos are available in 2 formats. They are available for download
in Quicktime format for Macs. This is the native video format for
Apple products and should work on every Mac. They are also available
in Flash streaming format. This should theoretically work on Macs
too. Just make sure you have the latest version of flash installed:
Download it here.

Membership

I
just joined and my password doesn't workEmail Tony
and I'll check into it. Most days I can get it resolved within a few
hours.

My
password used to work, but it doesn't anymoreYour membership may be expired, check with CCBILL.
If your membership is still active, email
me and I'll try to resolve it within a few hours.

I want to cancel
my membership:Please visit our card processor, CC
Bill, for inquiries involving cancellation of your subscription
or billing information.If you joined using EPOCH,
contact them ..

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