Research help

Why am I not able to request items online?

The request item button can only be used to:

Request that an item at one campus be transferred to another (St. George to UTM / UTSC, for example). It is not possible to request that an item at one library on the St. George Campus be transferred to another St. George library.

Place a hold on an item that is already checked out. If the item is available, it cannot be requested.

Request an item from one of our storage facilities.

There are several reasons why you may not be able to request items through the catalogue. The most common reasons are:

The item is available (i.e. has not been checked out).

The item is available at another library on your home campus.

Your library membership does not include the ability to request items (the Alumni Reader card, for example)

The item is a reference item that cannot be borrowed.

The item is "on order" or "received", but has not available for check-out yet.