unified passenger information system

About our company

Simpleway is an internationally renowned provider of customized unified passenger information platform used at airports, railways, marine ports and within public transportation networks.

Our platform processes data and presents it to passengers through a wide array of channels ranging from high quality human voice audio messages, displays & kiosks to mobile devices, ensuring your passengers receive the right information, at the right time and place.

Air

Simpleway brings a revolution in communication between airports, airlines and passengers via a unified information platform.

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Rail

Simpleway has developed a high quality Passenger Information System (PIS) which helps commuters around the world to get to their final destination with ease.

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Urban

To serve commuters with the ever growing demand for up-to-date real time data, we created a Dynamic Public Information System (DPIS) platform which constantly processes geolocation data of individual vehicles, information about schedules and current transport network status.

Platform

We designed a single point of control passenger communication system for airports, railways, public transportation, marine ports, and other travel hubs with an aim to provide easy content management for administrators and real-time data to passengers via audio messages, LCD Displays, LED panels, information booths, mobile telephones, websites and social media networks.

The aim of such integration is to connect the systems where they work in unison without the need for a substantial hardware investment.

Services

Since “the best possible experience” is what we strive for, our employees comply with
internationally accepted standards and regulations.

At Simpleway, we provide high service standard without bias for big or small companies. All the systems delivered by Simpleway are supported in accordance with the latest version of international ITIL norms, and our regularly trained and certified employees guarantee the quality of the provided services.

As is standard, we manage projects according to PMBOK or PRINCE2 regulations, to ensure that any project is delivered in accordance with the project plan.

References

Dubai (DXB and DWC) International Airport

Dubai International Airport is one of the biggest airports in the world accounting for almost 80 million passengers transferred in 2015. So far, that has been the biggest challenge for our company to tackle. We were asked to install our integrated public announcement system at all 178 gates at Terminal 1, Terminal 2, Terminal 3 and at Dubai World Central. The system currently offers the complete list of boarding announcements to support international passengers in 19 different languages. New languages will be added to this set to reach 27 languages. Each language is carefully worked on and customized to meet the needs of world´s leading airlines like Emirates or Star Alliance member airlines.

Vancouver International Airport

Since 2011, travellers visiting the beautiful city of Vancouver can hear our voice at the second largest airport in Canada – Vancouver International Airport. The installed system provides flight information announcements to passengers at 100 gates, 15 kiosks, 5 baggage carousels and 5 operational client stations. Thanks to the accomplished level of integration, the unrivalled PA and voice announcement systems offer users innovative and easy-to-use features. In addition to this function, the system also integrates 12 separate PA subsystems to send calls between one another. This installation is one of the largest Bosch PA Praesideo installations in the world.

Madrid Barajas Airport

During 2015 we deployed automated announcement system at Madrid Barajas Airport Terminal 4 in Spain. Madrid Barajas T4 with 146 gates in total is the one of the largest terminal buildings in the world. As a result, the requirements for announcement intelligibility are very high. The project was implemented to support Iberia's handling during the boarding process at gates by Spanish and English voices initially. All the announcements were customized to follow specific Iberian boarding processes at Barajas. To achieve this goal, the system was integrated into airports paging system directly at gate level. This PA integration was made with Iberian and AENA (airport) support.

Václav Havel Airport Prague

Simpleway has been the voice of Vaclav Havel Airport Prague since 2007. Over 12 million passengers pass-through per year. Thus, the Prague Airport is one of the most important airport hubs connecting Eastern and Western Europe. Each day our system serves passengers at 60 gates in the International Terminal 2 which caters to flights within the Schengen area. The system currently uses two voice libraries, Czech and English for generic announcements. However, it can easily be extended to a significantly higher number of languages, should the airport require so. Furthermore, it integrates three separate PA subsystems to send calls between one another.

Calgary International Airport

At Calgary International Airport our project was implemented with QSC hardware, QSC Audio & a Q-Sys platform in 2014. The installed system provides Airline Agents, Operations and Customer Service users as well as Airport Duty Managers with canned messages in Canadian English and Canadian French. Furthermore, we have provided a text to speech library to Calgary Airport, with 25 different languages available for there use.

Java Developer

Job Description:
- Program dynamic textual and audio content for touchscreen and desktop applications
- Help voice team with algorithmization of the problem
- Continue improving creation and delivery process
- Collaboration in a team of developers
- Working with open-minded colleagues

Support Engineer

Job Description:
- Installation and configuration of company products onsite.
- Communication with customers, project managers, and internal development teams.
- Participate in technical research and development that ensures continuous innovation within the infrastructure.
- Investigate and resolve software and infrastructure problems, reviewing system and application logs.
- Responsible for monitoring of the integrity and the availability of hardware, server resources, and systems.

Requirements:
- Good English writing skills.
- Working experience in providing technical support (3rd level).
- Networking knowledge to an intermediate level (similar level to Cisco CCNA 1,2).
- Experience with Docker is an advantage.
- Experience with scripting (Linux or Windows) is an advantage.
- Windows server or Linux administration knowledge is an advantage.

Senior Frontend Developer

Job Description:
- Design, development and testing of web applications.
- Involvement in analysis and design of applications front-end.
- Collaboration on parts and modules in the team of other developers.
- Working on scalable applications.
- Communication within international teams.

Requirements:
- Experience with the development of modern web applications or websites.
- Knowledge of Javascript, Typescript, HTML 5 and CSS 3.
- Usage of frameworks and libraries as AngularJS.
- Knowledge of CSS preprocessors (SASS), module bundlers or transpillers.
- Usage of version control systems (GIT).
- Experience with Java is a benefit.
- Knowledge of Agile principals and JIRA will be considered as an advantage.
- Communication in English and Czech.

Air

Simpleway brings a revolution in communication between airports, airlines and passengers via a unified information platform which processes data provided directly by operators or data sources and passes it on to passengers using audio messages, displays, LED panels, information booths, mobile telephones, websites and social media networks

Simpleway introduces a top notch voice announcement system for airports with special focus on the ease of operation, quality of passenger experience, and expedited customization of audio libraries.

The automated voice announcement system features user interfaces that were developed with a substantial contribution of airport and airline professionals, which yielded a unique technology with supreme voice clarity and intelligibility in comparison to manually made announcements and other technologies like phonemes or text-to-speech.

The system offers intuitive graphical interfaces and fully automated or semi-automated operation of the boarding process, baggage handling, and other standard airport customer service processes.

Simpleway provides an advanced flight information display system (FIDS) for airports with an emphasis on easy and flexible content creation and an effortless installation.
We build systems that offer automated flight data feed rendering with the ability to display text, pictures or video simultaneously across multiple standard or non-standard screens. In addition, all of the system features work with existing and common off-the-shelf hardware.

For greater passenger comfort as well as better information delivery, Simpleway has created a truly personalized information system that offers a variety of customer information and can reach commuters both locally or globally, based on the context.

The system uses several communication channels such as iPhone and Android notifications, E-mail, SMS, and a personalized mobile optimized web page to distribute real-time travel information, as well as airport navigation, information about service offerings, shop advertisements, parking options, public transportation schedules and taxi services

Rail

To meet the specific demands of the ground transportation industry, Simpleway has developed a high quality Dynamic Passenger Information System (DPIS) which helps commuters around the world to get to their final destination more comfortably on a daily basis.
The system is capable of delivering information to passengers in multiple languages through the public address system, displaying information on LCD and LED panels via a Passenger Information Display System (PIDS) and delivering up-to date information via mobile devices.

Our Passenger Information System platform is able to receive a schedule and real time data provided by a wide range of information channels. The system analyzes the data and prepares the content for presentation.

The system operator has the option whether to use audio, video or mobile channels for information delivery. All operations can be executed without changing the core of the system. These features can be integrated with existing public address systems, displays and LED panels within a particular transport network, or adjusted to fit each customer's specific needs.

Urban

To serve commuters with the ever growing demand for up-to-date real time data, we created a Public Information System (PIS) platform which constantly processes geolocation data of individual vehicles, information about schedules and current transport network status which is then presented to the passengers via a multitude of information channels such as audio messages, LCD displays, LED panels, information booths, mobile devices, websites and social media networks.

The system operator can choose which type of channel to deliver the information, as well as modify the information without the need to change the core of the system. These features can be integrated with existing radio systems, LCD Displays and LED panels within a particular transport network, or adjusted to fit each customer's specific needs.

Platform

At Simpleway, we have created a truly customizable IT platform that enables communication between different Public Announcement Systems produced by various vendors. The aim of such integration is to connect the systems where they work in unison.

Simpleway introduces a first class voice announcement system for airports, railways, public transportation, marine ports, and other travel hubs. Because our software speaks to and integrates with your operations and data feeds seamlessly there is no chance of human-error miscommunications. It translates your data into dynamic, naturally sounding voice announcements. There are other ways of making announcements, of course, such as text-to-speech, but the robotic nature of that delivery removes the calm authority and friendliness of our custom made voice announcements.

The system offers an intuitive graphical interface and allows you to operate in a fully automated, manual or scheduled mode. It can be integrated into most all common PA systems, such as Q-sys, Bosch, BiAmp, Honeywell or Ateis.

We record all our own announcements in our own recording studios, using professional voice talents and a dedicated team of sound engineers. We currently offer over 45 different languages but can add any new language you need. Not only do we offer major languages such as English, Mandarin, French, Spanish, Arabic and Hindi, but we also have niche languages such as Bislama and Tongan. Whichever language you need, we can supply it, and all with a sparklingly quick turnaround – from order to delivery, we can source, audition, record and deliver a new language within three months.

Due to the high-level acoustic standards and versatile system architecture, Simpleway software is now used across the world, including in some of the world’s busiest and best known travel hubs, such as Dubai International Airport, Calgary Airport, Madrid Airport, Vancouver Airport and by the Kochi Metro Rail in India.

sample-english-us.mp3

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sample-english-zealand-nz.mp3

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sample-french-fr.mp3

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sample-german-de.mp3

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sample-hindi-hi.mp3

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sample-japanese-jp.mp3

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sample-korean-ko.mp3

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sample-portugese-brazilian-pt.mp3

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sample-spanish-mexican-mx.mp3

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Arabic

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Chinese: Mandarin

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british

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Simpleway has created a Public Information Display System (PIDS) that meets the ever- rising demands of travel hubs, and thus helping commuters around the world get to their final destination more comfortably.

The display system can show any kind of graphical content, including online Internet streaming, audio and video content. There is no need for any substantial investment on new hardware or software, as the system uses a standard media player for video and a customized embedded image for static content, allowing the information generated by the system to be displayed on existing common off-the-shelf hardware.
The system operator can choose the type of channels used and the way the information is delivered, as well as easily change the information without the need to adjust the core of the system.

Nowadays, passengers do not merely expect the information of arrival, departure, and traffic updates from Public information systems. They also want to know the weather at their final destination, reading safety tips, and the ability to view maps, stations and stop layouts, knowledge about retail options for their journey to ease the stress of their journey.

Bearing that in mind we designed an application for mobile devices that serves passengers with real – time travel updates and other useful customer information that can reach commuters both locally or globally, based on the context.
The native iOS/Android application uses several communication channels such as E-mail, SMS, and a personalized web page adjusted to fit mobile screens to distribute real-time information.
Our mobile application can be adjusted to the specific needs of any transportation hub whether if it is a public transportation operator, marine port or airport.

We never limit our choice of technology to one platform. We always choose the best possible technology for the task at hand. We build the core around proven technologies. Before introducing any new technology into our software, we carefully evaluate its stability and the benefits of introducing it.

Our software can run in both physical and virtual environments. We are prepared to build a server for our clients both on Windows and Linux. We build customer specific OS and software images focusing on maximum stability, reliability and the ease of maintenance.
Our system is open, configurable and customizable. The system comes with a powerful business rules engine which enables the customer to control and program every aspect of the system. The system also includes a powerful integration framework which enables the administrators to load or export data from every form of data transport.
We embrace open standards. We believe that the best way to establish and cultivate long term customer relationships are unmatched services and not limiting possibilities through proprietary standards and products.

United States
ADA Standards for Accessible Design
http://www.ada.gov/2010ADAstandards_index.htm

European Union
Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (Text with EEA relevance)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 Text with EEA relevance

Commission Regulation (EU) No 1300/2014 of 18 November 2014 on the technical specifications for interoperability relating to accessibility of the Union's rail system for persons with disabilities and persons with reduced mobility Text with EEA relevance
Code of Good Conduct in Ground Handling for Persons with Reduced Mobility

Services

At Simpleway, we provide high service standard without bias for big or small companies. All the systems delivered by Simpleway are supported in accordance with the latest version of international ITIL norms, and our regularly trained and certified employees guarantee the quality of the provided services. As standard, we manage projects according to PMBOK or PRINCE2 regulations, to ensure that the any project is delivered in accordance with the project plan.

At Simpleway we are focused on building long term customer relationships based on trust and understanding, rather than one-sided advantages and cumbersome obligations. In this way we try to foster and nourish long term relationships.

We provide customer- tailored solutions that meet the needs and processes required by the customer according to their current needs – if the customers are ready to expand their systems we allow for it to happen seamlessly. In the same way, the scope of a customer’s use can be easily narrowed if required. Last but not the least, we build solutions specifically for our customers, the customer is the owner of their solutions and data. We provide all licenses for the use and further development of software and guarantee freedom of the business relationship in the future. The same applies for our open APIs that provide access into our systems, third party systems, and other consumer data.

Since we strive to build long term relationships, our involvement does not end with the installation of our software. We offer extensive services including Incident management, Change management, Release management and Service level management, which all together ensures a flawless operation of the system.

We employ 24/7 automated service that delivers required information to the Simpleway Support Team for further analysis of malfunctioned hardware or software, so we are able to fix any occurring problems much more effectively, ensuring that the journey of your passengers stays unaffected.

Since the bulk of our work revolves around content delivery - voice, visual, mobile - we offer a comprehensive range of content creation and maintenance services. The type of content ranges from voice libraries for airlines, airports, ground transport operators to three dimensional facility maps.

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