The Pandora Post Sales Support & RMA is designed to effectively optimize service resources and front-line service representatives to dramatically increase productivity and improve customer satisfaction.

Contract Management

Manage service contracts, track details of product instances and send notifications to the relevant users.

Case Management

Improve efficiency of supporting cases from creation, searching, taking ownership and assigning them to the relevant users. An additional feature is the ability detect blacklisted customers and notify the users to take the right actions.