Often Salesforce Consultants and in-house Salesforce specialists are lumped into an internal order-takers, to build out the functionality that program or development staff request. In one case I spoke to a potential client who said she knew exactly what they…

I’ve had a few key conversations with some nonprofits recently who had no internal owner (besides the Executive Director) for their Salesforce system. The reality is that a system without an owner is bound to fail. Nonprofits are investing in…

There have been a number of blogs written over the past few years about being a Salesforce administrator for nonprofits, the qualities and characteristics, placement within organizational hierarchy, and other key criteria for long-term CRM administration success for nonprofits from…

I deeply appreciate the Salesforce 1/1/1 model, and see the benefits of it across the nonprofit sector. It’s the basis of my own career, and those of many others I respect and admire. And… I believe that there is room…

I recently had the privilege of joining my colleagues for another panel on women in technology at the 2015 Nonprofit Technology Conference. The statement, which two different attendees said to me, that still catches in my throat is, “I feel…

BrightStep Partners is heading to the NTEN Nonprofit Technology Conference today, and I’m excited to see some of the new tools and features available to our community – particularly to see what’s new around marketing engagement, advocacy and mass email…