Delivery

Upon placing your order, the PlushDirect team will be on its way to deliver your parcel at the soonest time possible. We are just as excited for you to receive your plushies!

Pickup

For our customers’ convenience, PlushDirect only ships all purchased items to your location and does not allow pickup of items at any of our offices or warehouses.

Processing an order

PlushDirect processes orders Mondays to Fridays within working hours: 8:00am to 5:00pm. Orders placed on weekends and beyond office hours will be processed the next working day.

Shipping cost

The standard delivery cost for orders within Australia is $7.95 for single-item purchases. Meanwhile, PlushDirect offers FREE shipping for complete set orders and orders of $100 or more.

Express delivery

PlushDirectalso provides an Express Shipment option for $15 per order.

Transit times

Upon dispatch, parcels will be delivered by our courier within 3 to 7 business days throughout most parts of Australia. However, deliveries to areas in Western Australia and Northern Territory may take much longer.

For express deliveries, parcels may be expected within 2 days from dispatch in most parts of Australia and much longer in Western Australia and Northern Territory areas. Please keep in touch with our Customer Service team so we can help you track your order.

International shipping

Unfortunately, PlushDirect can only deliver to addresses within Australia as of now.