United States Postal Service (USPS) is the recommended mail service for our customers. They offer multiple service levels from economy (First-Class Mail) to next day delivery (Priority Express). They also provide free flat-rate envelopes which are highly recommended as they provide adequate protection for your key.

We recommend USPS due to their much lower rate of permanently losing packages when compared with other providers. While there is always a chance of a shipping delay USPS has only lost 3 of our domestic mail pieces since 2013. USPS also has the lowest shipping rates for low-weight items such as keys.

United States Parcel Service (UPS) is accepted at our office and typically arrives around 11:00 am. It is important to select “shipping release” when sending your mail to avoid delays. Please read more about this below.

Fedex is accepted at our office and typically arrives around 11:30 am. Fedex does have a higher rate of delivering packages after our noon deadline so it is recommended that customers select Fedex Priority Overnight if they wish to use our Rush-Processing service.

Why do we not recommend signature confirmation? Signature confirmation requires shipping providers to obtain a signature before releasing the package. This is often not an issue but does lead to a higher chance of delay if the shipping provider attempts to deliver mail outside of our normal office hours. We have installed a secure mail chute that leads directly into our office for all orders received outside of business hours. If you would like to use a signature confirmation please contact us.

RUSH PROCESSING ORDERS MUST BE RECEIVED BY 12:00 PM

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For international orders, shipping through DHL or FEDEX is recommended.

It is recommended that all customers waive signature confirmation if possible to avoid delays. For all incoming packages that require a signature please contact us first.

DHL does not have a set delivery time to our office but typically delivers within business hours. If possible, it is recommended that customers select the option for before-noon delivery.

Once your package has been delivered you will receive an automated e-mail notification. Rush processing orders must be received before noon to provide adequate time for same-day processing.

Do not use standard paper envelopes Fobs can easily be squeezed out during transit. We recommend using a thick paper version such as the flat rate envelopes from the post office or a padded envelope. While full refunds will be issued, we are not responsible for keys lost in transit to our facility.