About Anderson Hospital Express Care

BEWARE - This "urgent care" visit will be billed as a hospital outpatient visit. Completely misleading to call this an urgent care facility when the final bill will be at least four times what it would have been for a true urgent care facility. I have since found out that the same thing happened to two of my co-workers. I work in healthcare and there was no notice given that it was going to be billed as anything other than urgent care. I have called 4 times asking why it was billed that way and no one can answer the question for me. Completely misleading bordering on fraud!

BEWARE - This "urgent care" visit will be billed as a hospital outpatient visit. Completely misleading to call this an urgent care facility when the final bill will be at least four times what it would have been for a true urgent care facility. I have since found out that the same thing happened to two of my co-workers. I work in healthcare and there was no notice given that it was going to be billed as anything other than urgent care. I have called 4 times asking why it was billed that way and no one can answer the question for me. Completely misleading bordering on fraud!

I can't believe the negative reviews for this place, because for me yesterday, it was an absolute godsend. I was having a horrible rash/hives from a Bactrim reaction, and everyone was so kind and helpful, from the receptionist to the intake nurse to the treating nurse to Dr. Yung. If I didn't already really love my G.P., I'd totally switch to see him. He was friendly, funny, and very knowledgeable. While he didn't waste my time and got me in and out, he was still very thorough and explained everything to me in depth. I even had a question when I went next door to the pharmacy, and he again answered my question in great detail when I called him. I haven't received a bill yet, obviously, and the reviews above have me scared, but I was just about willing to sell my own mother to get help yesterday, so I'll deal with it! From my intake, to treatment, to even going next door to pick up Claritin, the entire process took one hour and I was back on my way to work. I am SO thankful that they are so close to my work (SIUE). Thank you, Anderson Express Care!

I can't believe the negative reviews for this place, because for me yesterday, it was an absolute godsend. I was having a horrible rash/hives from a Bactrim reaction, and everyone was so kind and helpful, from the receptionist to the intake nurse to the treating nurse to Dr. Yung. If I didn't already really love my G.P., I'd totally switch to see him. He was friendly, funny, and very knowledgeable. While he didn't waste my time and got me in and out, he was still very thorough and explained everything to me in depth. I even had a question when I went next door to the pharmacy, and he again answered my question in great detail when I called him. I haven't received a bill yet, obviously, and the reviews above have me scared, but I was just about willing to sell my own mother to get help yesterday, so I'll deal with it! From my intake, to treatment, to even going next door to pick up Claritin, the entire process took one hour and I was back on my way to work. I am SO thankful that they are so close to my work (SIUE). Thank you, Anderson Express Care!

I have a problem with the billing practices. I now have to pay another $425 on top of 2 copays $75 each(doctor and hospital) because of the way they bill their services. They do not inform you of this.
I had 2 sick kids on different days. I took one here and racked up this bill. I took the other to the ER in my hometown and only had one copay. They both had identical diagnostic tests. Ask about cost before you let them do anything or just go to your ER.

I have a problem with the billing practices. I now have to pay another $425 on top of 2 copays $75 each(doctor and hospital) because of the way they bill their services. They do not inform you of this.
I had 2 sick kids on different days. I took one here and racked up this bill. I took the other to the ER in my hometown and only had one copay. They both had identical diagnostic tests. Ask about cost before you let them do anything or just go to your ER.

From the very first sentence to his shouting MA (I don't know what that means) in the hall way, the doctor was very rude. He could have cared less about treating my pain. I was treated like a person only there to get drugs or like a addict looking for a fix. He asked me if i drink alcohol and my answer was occasionally. He said " Not every day?" I replied " No, and not every week or every month!" He seemed to me like he had a personal problem and was taking it out on me. His advice to me was to ignore my neurologist's medication and take "extra" of what he (my neurologist) told me not to take anymore. Needless to say, I left without any compassion or pain relief. The only reason i went there was because neither my neurlogist or my family doctor was available from friday (midday) until the following Monday and my family doctors office told me to go to the ER or Express Care. I left Anderson Hospitals Express Care and went to the ER at a different hospital where i was treated very good. They gave me two shots and a different perscription for the pain that provided instant relief. I had not slept the night before but went home and had eight hrs. of pain free sleep. All i wanted was not to be in pain and be able to sleep at night until Monday when both of my doctors would be available again. My advice to everyone is NEVER go to Anderson hospitals Express Care!

From the very first sentence to his shouting MA (I don't know what that means) in the hall way, the doctor was very rude. He could have cared less about treating my pain. I was treated like a person only there to get drugs or like a addict looking for a fix. He asked me if i drink alcohol and my answer was occasionally. He said " Not every day?" I replied " No, and not every week or every month!" He seemed to me like he had a personal problem and was taking it out on me. His advice to me was to ignore my neurologist's medication and take "extra" of what he (my neurologist) told me not to take anymore. Needless to say, I left without any compassion or pain relief. The only reason i went there was because neither my neurlogist or my family doctor was available from friday (midday) until the following Monday and my family doctors office told me to go to the ER or Express Care. I left Anderson Hospitals Express Care and went to the ER at a different hospital where i was treated very good. They gave me two shots and a different perscription for the pain that provided instant relief. I had not slept the night before but went home and had eight hrs. of pain free sleep. All i wanted was not to be in pain and be able to sleep at night until Monday when both of my doctors would be available again. My advice to everyone is NEVER go to Anderson hospitals Express Care!

Anderson Express Care is a valuable asset to the community-- it is there when you really need it, like after office hours or on weekends when you can't see your own doctor. It IS an expensive visit, but is still cheaper than the emergency room. If you have a problem that can wait, it's always cheaper to see your own doctor, but if it's something than can't wait, it's sure cheaper than the ER! I was shocked at first by the bill and getting charged for a facility fee and for a doctor's fee, but then I found out that many ERs bill exactly the same way. A lot of them are staffed by docs from outside agencies, too. Overall, I had a good experience and would recommend Express Care to anyone who really needs it-- but don't go there for things that can certainly wait until you see your own doctor!

Anderson Express Care is a valuable asset to the community-- it is there when you really need it, like after office hours or on weekends when you can't see your own doctor. It IS an expensive visit, but is still cheaper than the emergency room. If you have a problem that can wait, it's always cheaper to see your own doctor, but if it's something than can't wait, it's sure cheaper than the ER! I was shocked at first by the bill and getting charged for a facility fee and for a doctor's fee, but then I found out that many ERs bill exactly the same way. A lot of them are staffed by docs from outside agencies, too. Overall, I had a good experience and would recommend Express Care to anyone who really needs it-- but don't go there for things that can certainly wait until you see your own doctor!

We visited Anderson Hospital's Urgent Care in Ginger Creek over the Christmas holidays. My son got strep throat and we were from out of town. Same as most stories. No one in waiting room, yet a 2 hour wait. Also charged $350 for a 5 minute visit and quick strep test. I will never return and will contact the hospital administration. CROOKS!

We visited Anderson Hospital's Urgent Care in Ginger Creek over the Christmas holidays. My son got strep throat and we were from out of town. Same as most stories. No one in waiting room, yet a 2 hour wait. Also charged $350 for a 5 minute visit and quick strep test. I will never return and will contact the hospital administration. CROOKS!

I am writing this on my cell as my girlfriend is sitting in the room waiting on the doctor. We have been here since before 9am and we are still here! The nurses and staff are horrid! Anyone that gives this place a positive review is just trying to make it so that not all of these reviews are bad. My girl has been bleeding from her surgery incision since we got here and they still haven't addressed that issue.

I am writing this on my cell as my girlfriend is sitting in the room waiting on the doctor. We have been here since before 9am and we are still here! The nurses and staff are horrid! Anyone that gives this place a positive review is just trying to make it so that not all of these reviews are bad. My girl has been bleeding from her surgery incision since we got here and they still haven't addressed that issue.

Anderson Express Care is in the practice of billing insurance companies as "Emergency Room" care. We have a $40 co-pay for Urgent Care, but were billed $151 by Anderson Hospital and $369 by the physician that spent less than 5 minutes with my husband!

I have been to hell and back trying to get them to correct the way they are billing. My insurance can't do anything because they are billing as ER services instead of UC. I have spent hours upon hours over the past 10 months trying to get them to correct this.

Today they told me that it would be "illegal" for them to change the code. Isn't it illegal to fraudulently bill as ER when in fact you advertise and operate as an Urgent Care center?

Not to mention they refuse to do anything about the doctor's bill. They say they have no ties to the doctor in how much or the way they bill. Ha! What kind of doctor charges $369 for an office visit anyway?

It is true lunacy! My next step is to contact the hospital administrators.

What should have been a $40 urgent care visit has turned into a nightmare!! AVOID THIS PLACE!! Go to Walgreen's instead!

Anderson Express Care is in the practice of billing insurance companies as "Emergency Room" care. We have a $40 co-pay for Urgent Care, but were billed $151 by Anderson Hospital and $369 by the physician that spent less than 5 minutes with my husband!

I have been to hell and back trying to get them to correct the way they are billing. My insurance can't do anything because they are billing as ER services instead of UC. I have spent hours upon hours over the past 10 months trying to get them to correct this.

Today they told me that it would be "illegal" for them to change the code. Isn't it illegal to fraudulently bill as ER when in fact you advertise and operate as an Urgent Care center?

Not to mention they refuse to do anything about the doctor's bill. They say they have no ties to the doctor in how much or the way they bill. Ha! What kind of doctor charges $369 for an office visit anyway?

It is true lunacy! My next step is to contact the hospital administrators.

What should have been a $40 urgent care visit has turned into a nightmare!! AVOID THIS PLACE!! Go to Walgreen's instead!

I've been to Anderson Express care only once. Never again! There was nothing "express" about it. Long wait, even though no one else was in the waiting room. Extremely rude people; especially the receptionist and the doctor was awful. I hated it and will never go again.

I've been to Anderson Express care only once. Never again! There was nothing "express" about it. Long wait, even though no one else was in the waiting room. Extremely rude people; especially the receptionist and the doctor was awful. I hated it and will never go again.

I've tried to use Anderson 'express' care twice and have been very disappointed both times. Both times I needed a strep test after my doctor's office had closed. (after my young children had also been diagnosed with strep) The first time I waited 2 hours in the waiting room, and another hour in the exam room. I saw the doctor for about 3 minutes, was given a strep test, told it was positive and prescribed an antibiotic. There were NO other patients that I saw the entire time I was there. I saw a front office woman, 3 nurses and a doctor...all standing around looking quite bored. Last night, I needed a strep test again...so I stopped in and this time I asked how long the wait was. Granted, there was one other person in the waiting room...and the rude woman in the office said 2-3 hours. I turned around and left. I WILL NOT do business with this establishment ever again. I saw my doctor this morning (and was in/out in 1/2 hour!) and got an antibiotic for my strep.

I've tried to use Anderson 'express' care twice and have been very disappointed both times. Both times I needed a strep test after my doctor's office had closed. (after my young children had also been diagnosed with strep) The first time I waited 2 hours in the waiting room, and another hour in the exam room. I saw the doctor for about 3 minutes, was given a strep test, told it was positive and prescribed an antibiotic. There were NO other patients that I saw the entire time I was there. I saw a front office woman, 3 nurses and a doctor...all standing around looking quite bored. Last night, I needed a strep test again...so I stopped in and this time I asked how long the wait was. Granted, there was one other person in the waiting room...and the rude woman in the office said 2-3 hours. I turned around and left. I WILL NOT do business with this establishment ever again. I saw my doctor this morning (and was in/out in 1/2 hour!) and got an antibiotic for my strep.

If you have a minor injury or illness, go to Walgreen's. The few times I have been to Anderson Express Care, there was a two hour wait in the waiting room and then another hour long wait in the exam room. Also, as others have noted, this is not seeing a doctor where you pay for the office visit. You pay for the visit, PLUS you pay separately for the doctor, who is employed by an emergency dr. service!

If you have a minor injury or illness, go to Walgreen's. The few times I have been to Anderson Express Care, there was a two hour wait in the waiting room and then another hour long wait in the exam room. Also, as others have noted, this is not seeing a doctor where you pay for the office visit. You pay for the visit, PLUS you pay separately for the doctor, who is employed by an emergency dr. service!

My grandson works six days a week and between ten and twelve hours a day so it is not easy for him to get in to see a doctor. He went to Anderson Express Care in Glen Carbon last night with a badly infected arm and after waiting for some time in the waiting room, he was called back and put into an exam room to wait for the doctor to come in and see him. He sat in there for an hour and no one even came in to tell him how much longer it would before the doctor would be in. After waiting in the exam room for two hours,
he had to leave because he had to be somewhere else shortly. The doctor did not get in to see him, nor did my grandson get the antibiotic which he needed for his badly infected arm. When we arrived at the express care center, there was only one lady with a baby and a little boy sitting out in the waiting room.

This was our family's third trip to Anderson Express Care and there was only one time when we did not have to wait an unreasonable amount of time to be seen by a doctor. We drove up to the express care center from Granite City and then had to drive back without my grandson getting his arm treated. Needless to say we are very unhappy with the service there.

My grandson works six days a week and between ten and twelve hours a day so it is not easy for him to get in to see a doctor. He went to Anderson Express Care in Glen Carbon last night with a badly infected arm and after waiting for some time in the waiting room, he was called back and put into an exam room to wait for the doctor to come in and see him. He sat in there for an hour and no one even came in to tell him how much longer it would before the doctor would be in. After waiting in the exam room for two hours,
he had to leave because he had to be somewhere else shortly. The doctor did not get in to see him, nor did my grandson get the antibiotic which he needed for his badly infected arm. When we arrived at the express care center, there was only one lady with a baby and a little boy sitting out in the waiting room.

This was our family's third trip to Anderson Express Care and there was only one time when we did not have to wait an unreasonable amount of time to be seen by a doctor. We drove up to the express care center from Granite City and then had to drive back without my grandson getting his arm treated. Needless to say we are very unhappy with the service there.

For urgent care, I want patients to be aware that they will be double-billed for services at Anderson Express Care. Unlike standard urgent care clinics that charge base fees of roughly $70 for a clinical visit with no lab costs or procedures, Anderson apparently charges patients $200 dollars for use of the facility. Patients will be charged separately by the doctor, and for a clinical visit with no procedures, the base fee is apparently $150.

On vacation from Colorado this summer, my daughter developed an ear infection and we were faced with the issue of finding a doctor. Normally, for ear infections there is little that can be done. However, we had been out in rural Wisconsin, where the kids were playing in the woods which are known for ticks, and we were a little worried that something had crawled in her ear. All we wanted was a nurse or doctor to take a look, so we visited the Urgent Care Clinic of Anderson Hospital in Maryville, Illinois. After a quick look from a physician's assistant (who never identified himself as such), followed by an even quicker look from the doctor, our fears of a tick were relieved, and we left. The ear cleared up in a couple days.

A couple weeks ago we received a bill from the hospital for $200, which is not covered by our insurance. We negotiated that down to $144, though we were still livid, having expected it to be half that. However, the situation got worse when we received an additional bill for another $150 from the doctor who is apparently represented by Midwest Emergency Management, Inc. Needless to say, we are completely baffled by this billing process and amount, and our negative opinion of health care continues to grow. We will never visit Anderson Hospital Express Care again, and for minor clinical matters I strongly recommend no one else does either.

For urgent care, I want patients to be aware that they will be double-billed for services at Anderson Express Care. Unlike standard urgent care clinics that charge base fees of roughly $70 for a clinical visit with no lab costs or procedures, Anderson apparently charges patients $200 dollars for use of the facility. Patients will be charged separately by the doctor, and for a clinical visit with no procedures, the base fee is apparently $150.

On vacation from Colorado this summer, my daughter developed an ear infection and we were faced with the issue of finding a doctor. Normally, for ear infections there is little that can be done. However, we had been out in rural Wisconsin, where the kids were playing in the woods which are known for ticks, and we were a little worried that something had crawled in her ear. All we wanted was a nurse or doctor to take a look, so we visited the Urgent Care Clinic of Anderson Hospital in Maryville, Illinois. After a quick look from a physician's assistant (who never identified himself as such), followed by an even quicker look from the doctor, our fears of a tick were relieved, and we left. The ear cleared up in a couple days.

A couple weeks ago we received a bill from the hospital for $200, which is not covered by our insurance. We negotiated that down to $144, though we were still livid, having expected it to be half that. However, the situation got worse when we received an additional bill for another $150 from the doctor who is apparently represented by Midwest Emergency Management, Inc. Needless to say, we are completely baffled by this billing process and amount, and our negative opinion of health care continues to grow. We will never visit Anderson Hospital Express Care again, and for minor clinical matters I strongly recommend no one else does either.

My experience was poor. The doctor smelled like he had been drinking and it took a great deal of explaining for him to understand my symptoms. He kept trying to get me to take expensive tests that were not related to my simple health concern. Then he did not prescribe the correct amount of medicine.

I WAS ALSO DOUBLE BILLED. $450 FOR A SIMPLE CHECK-UP, $200 FROM ANDERSON AND $200 FROM THE INDEPENDENT DOCTOR. Additionally, the insurance company said the visit was over-charged, so they did not cover the entire cost.

My experience was poor. The doctor smelled like he had been drinking and it took a great deal of explaining for him to understand my symptoms. He kept trying to get me to take expensive tests that were not related to my simple health concern. Then he did not prescribe the correct amount of medicine.

I WAS ALSO DOUBLE BILLED. $450 FOR A SIMPLE CHECK-UP, $200 FROM ANDERSON AND $200 FROM THE INDEPENDENT DOCTOR. Additionally, the insurance company said the visit was over-charged, so they did not cover the entire cost.

Not only will Express Care take care of minor problems when you're not able to see a regular doctor, they will take the time to follow up to make sure those problems really are minor. They only refer to Anderson Hospital, of course, which some may see as a minus, but the doctors who staff Express Care are able to quickly get patients in for follow up labs and tests (such as an MRI) at the larger hospital facility if they determine that's what you need. They communicate well with both the hospital and personal physicians and make you feel as if you're in good hands.

Not only will Express Care take care of minor problems when you're not able to see a regular doctor, they will take the time to follow up to make sure those problems really are minor. They only refer to Anderson Hospital, of course, which some may see as a minus, but the doctors who staff Express Care are able to quickly get patients in for follow up labs and tests (such as an MRI) at the larger hospital facility if they determine that's what you need. They communicate well with both the hospital and personal physicians and make you feel as if you're in good hands.

This is an excellent asset to the community. I have been there several times - and was in & out quickly. It's great to go to when the doctor's offices are closed, but you're not quite sure if it's worthy of an emergency room trip. It's nice to be reassured and know that they are going to take care of you and help you get better. Very clean & courteous workers as well.

This is an excellent asset to the community. I have been there several times - and was in & out quickly. It's great to go to when the doctor's offices are closed, but you're not quite sure if it's worthy of an emergency room trip. It's nice to be reassured and know that they are going to take care of you and help you get better. Very clean & courteous workers as well.

This place gets you in and out quick. Its designed like an emergency room but they treat you so much faster. My husband and I were in and out of this facility in under an hour. A normal trip to the ER for us is usually 4+ hours.

This place gets you in and out quick. Its designed like an emergency room but they treat you so much faster. My husband and I were in and out of this facility in under an hour. A normal trip to the ER for us is usually 4+ hours.

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