If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Beautiful hutch
I had been looking for a hutch for our dining room for years and fell in love with this piece and the ability to choose customs colors. I knew I wouldn't be able to find a matching hutch for our dining room, which was ok, but has not been able to find a style or color to coordinate with it until I found this piece. We have a dark rustic table from pottery barn with light suede chairs. Our style is definitely more rustic/tuscan and thought the weathered chianti color would give the room a pop of color that it needs, and I was right!! It is a quality piece of furniture that is both beautiful and functional. The only mistake I made was not realizing that I needed to choose and pay for having them set-up the hutch. With regular delivery they literally just drop the LARGE boxes off and leave. It's a monster to have to unpack (it's packaged well), move and put together. Would recommend the extra white glove service. Overall, I LOVE LOVE LOVE this piece and will definitely be purchasing other pieces from this collection in the future.
February 1, 2015

Too white and had to be returned.
Sent back due to reason noted in the review summary.
January 29, 2015

I love this Hutch/Breakfront
I was so nervous buying such a large item on line. I was so pleasantly surprised when it arrived, with all the keys (and some extra), all the hardware for connecting the top to the bottom, and everything in wonderful working order. I love the latch top locks and turn key locks on all the cabinets. I love that I can adjust all the shelves to wear I want. I bought the fog gray, and the color matched so perfectly to my table that I had recently purchased from Arhaus that you would think it was the same collection. I highly recommend Ballard Designs. I have also purchased rugs and other pieces and never once had an issue! If they carried nursery furniture, they would have made thousands more off of me as I just purchased a full nursery for my grand-child.
June 23, 2014

Practical and beautiful
I waited a long time to get this, but it was well worth the wait. I bought the off-white over gray & the sample was accurate, however the finish is only on the outside of the piece - the inside & shelving was just flat white. Still looked good, but good to know - esp if your color is not white of any kind. It is the ONLY new hutch/console I could find that had enough space to fit normally large serving pieces and still be able to close the cabinet doors (so measure before you consider buying others!). Drawers are big and heavy in a good way & display cabinet (doors are not as heavy) also has ample storage. Love the locks and the fact that I have all options to hide things, display things, and linen storage for drawers. Be aware that due to adjustable shelves, holes are visible from side of unit for display area in center. Wish list for this piece would be 1) slightly heavier door wood, 2) optional lights on the top for display. Very satisfied with this purchase.
August 31, 2013