Not what you are looking for? Ask the experts!

Norton 360 won't let me install a program

I am attempting to install an online backup solution and Norton is giving me a problem. The Os is vista premium; it was doing the same thing on a windows 7 install of the same software but I got that to work after completly stopping all of the norton services running the install and turning norton back on.

On the Vista machine, when I attempt to install the software everything goes smooth until I attmept to login. The backup software registers a service on the machine in order to run in the background/startup and Norton is preventing the software from editing the registry (yes I understand that in order to prevent malware from screwing the registry up this is supposed to happen). I first tried disabling UAC to no avail. I have tried adding the program to the "safe list" as well as opening the ports in norton firewall neccesary for communicating with the backup software datacenter. Norton has decided that even with admin rights (I miss you root) I can not install the software. I disabled all of the Norton/Symantec services (this worked on the 7 machine) in theory disabling the norton security from preventing me from making edits to the registry; however the software is still being blocked from install. Does anyone know the list of services in case I am missing one? I need to kill Norton in order to perform this install.

Re: Norton 360 won't let me install a program

The software is developed by my company, we provide the software to resellers so I would prefer not to specify the name of it. needless to say i know that it is safe. We contacted symantec, and other anti-virus vendors about getting safe-listed; however as developers we will keep that conversation and it's cost details between us.

As i said I was able to install the software on a windows 7 box by temporarily shutting down the services. For some reason this does not work in Vista and all i can think is that I am missing a service.

Re: Norton 360 won't let me install a program

For time being, try configuring your computer to Clean Boot mode and then install the program. Typically when you start your computer, it loads many files and programs to customize your environment. A clean boot eliminates these optional features and loads only those files and programs that are absolutely required by the operating system.

A clean boot is a troubleshooting technique that allows you to get the computer up and running so that you can perform diagnostic tests to determine which elements of the normal boot process are causing problems. This operation starts the computer by using a minimal set of drivers and startup programs.