The company scored an 86 out of a possible 100 points in customer
satisfaction, beating Chipotle and Panera Bread.

Chick-fil-A's secret? Having the perfect blend of great food and
excellent customer service.

Fast casual companies like Chick-fil-A are successful because
they, "typically offer better ingredients, freshness, and more
developed décor," according to the report.

Chick-fil-A not only beat all other chains in customer
satisfaction, but it also took ACSI's top rating in dining
experience as well.

The criteria evaluated for this
ranking included factors like service elements within
restaurants, food quality and cleanliness among other
factors.

The chicken chain's top ranking is further proof of the growth
and surge in popularity of
fast casual chains.

"The fast casual segment of quick service restaurants
is nicely situated for the confluence of changing consumer tastes
and a rebounding economy," said ACSI
Director David VanAmburg in a
press release. "Consumers have a bit more money
in their pockets, but are still pressed for time. Fast casual
outlets offer higher-quality ingredients, freshness and fast
service -- all at a reasonable price."