I've been asked this question many times, and have always understood the 'official answer' to be no. I am looking for an 'unofficial' answer/work around to help out one of our customers.

I'm sure most of you have realize what I'm about to ask already, so here it is.

Is there a way to change a system prompt, more specifically, the directory handler's prompt. Current the 'lady in the box' says "spell the last name and first name, then press #". The customer is looking for something more like "spell the first few letters".

I thought you guys might find this info for Unity Connection 8.x interesting

Alternate Directory Handler Prompts

Last Update: 9/29/2009

Compatibility: Any version of Unity 4.x or later or Connection 1.x. You cannot edit prompts on Connection 2.x or later, However in Connection 8.0 and later supports customized greetings for directory handlers and you can paste these WAV files in there if you like.

***Support: NOT TAC supported for Windows based Unity and Connection versions.TAC supported for Connection 8.x (which has custom greeting controls for name lookup handlers in the SA)

***For Connection 8.x and later the name lookup handlers (both touchtone and voice driven) allow for customized greetings via the SA interface. You can use any of these WAV files and paste them in via the Media Master control in the SA.