I have a 16GB (2-pack) Retract USB Drive that is write protected. What do I do?

Will my Attaché work if I'm using it in a hub?

If you are using a powered hub, there should be no problem. Each port in a powered hub has full power to draw from.

If you are using an unpowered hubh it will depend on how many other devices are attached to the hub. An unpowered hub only has the one port's worth of power available to it. Devices plugged into an unpowered hub share the power, and therefore may not function properly, if at all.

For optimal performance, plug your Attaché either directly into the computer's USB port or use a powered hub.

Why can’t I find the USB device after the installation is complete?

Check USB Controller option in BIOS, make sure it is “Enabled.”

If you are on a Network you'll need to change the drive letter. Here are the steps to reassigning the drive letter in Win98 and in WinME. 1. Please note that the device must be connected to the system.

2. Go to your 'My Computer' icon, right click on it, select properties - Device Manager, then click on the “+” sign next to Disk Drives.3. Under this heading look for the device that references the Attaché (Removable Disk) that you have installed. 4. You will need to double click on the one you wish to assign the drive letter for. 5. Click on the Settings tab. At the bottom you will see the Drive Letter Assignment. Underneath this you will see the reserved drive letter that should be blank. Here you will make the change and assign the letter that you would like the drive to be. PLEASE MAKE SURE THAT BOTH THE START AND THE END DRIVERS ARE THE SAME HERE. 6. Click OK and then you will be asked to reboot the PC. NOTE: Changing drive letter of your Hard Drive (C) may affect the operation of some of your software – this is not the one that you want to change. If you do this, it may be necessary to reinstall the software for the programs that no longer respond – please use caution when changing drive letters.

Here are the steps to reassigning the drive letter in Win2000 and in WinXP.

1. Right click 'My Computer' and select 'Manage.'2. After the Computer Management console has opened, select the Disk Management folder in the left window. 3. On the right side in the bottom section, right click the drive that corresponds to the Attaché and select Change Drive Letter and Path to a known NON-Network Drive letter. 4. Click OK until you are back to the Desktop NOTE: Changing drive letter of your Hard Drive (C) may affect the operation of some of your software – this is not the one that you want to change. If you do this, it may be necessary to reinstall the software for the programs that no longer respond – please use caution when changing drive letters.

Can I use ScanDisk to scan the USB Flash Disk?

Yes, you can. Attaché is viewed by your system as another drive.

Can the USB Flash Disk share in the local network?

Yes, the USB flash drives can share in the local network.

Can I partition my Attaché?

No, PNY does not currently support partitioning of the Attaché USB drive.

Why is the available capacity smaller than the announced density?

By industry standards, 1GB equals 1,073,741,824. If you divide the announced density by the computer’s 1GB definition, you will get the available space.

For example: 64,000,000,000 (64GB) divided by 1,073,741,842 = 59.6GB of available space.

My Windows 7/ 8/ 8.1 system cannot detect my device, what can I do?

Since there is no driver required for these operating systems, the device uses the built-in driver (USB Mass Storage Class Driver) from these operating systems. If your operating system cannot find the device, then it is possible that the built-in driver files were missing or corrupted; please try to recover these files from another computer or from the original Windows operating system CD. You should also verify your system OS has the most up-to-date service packs. Should you still have a problem, please try removing and re-installing the device though Device Manager or contact our technical support center.

I used an image recover or backup software, now my USB drive is showing a much smaller capacity than it was before this procedure was performed.

If you have used a program that is not compatible with larger USB flash drives, it will resize the partition to a smaller size. Please discontinue use of this program with the flash drive, use the recommended size that the program calls for and follow the steps below to return your PNY flash drive to its original capacity.

1. Open Command Prompt

2. Right click on Command Prompt(cmd.exe) & Click on Run as Administrator

3. Type 'diskpart' Press enter.

4. Type 'list disk' Press enter. (this will list the drives on the computer, be sure to notice which disk number the Flash drive is, if you are not sure stop here)