Solutions

Typical use cases

iCasework supports case management for a variety of purposes. Where ever practice has to be exemplary and the potential for cases to simply fall through the cracks needs to be eliminated, the solution systemises case handling so organisations significantly reduce the risks of dropping a ball.

UsefulFeedback, an on-demand Customer Complaint and Feedback Management software solution by iCasework, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network.

iCasework’s highly configurable Correspondence Management solution allows for easy and scalable management of Parliamentary Questions, FOI, Subject Access, Complaints, Ministerial, Treat Official and Inter-Departmental correspondence. Now you can manage all your correspondence types through a single solution.

ManageMyRequests, an on-demand Information Request Handling Solution by iCasework, has been designed specifically to manage and report on all of your Freedom of Information Act requests, Environmental Information Regulations requests, personal information requests, public record requests and law enforcement agency requests for disclosure of client information.

iCasework was originally designed to optimise the processing of permits and licences and deliver a single electronic case file that enabled the tracking of case from data take on to granting of a permit through to the handling of any subsequent appeals.

The solution provides workflows to manage individual rights including access, rectification, erasure, restrict processing, data portability and the right to object. By automating the process steps from capture through investigation to reporting, iCasework will enable you to handle requests efficiently and effectively, comply with regulations and improve trust in your organisation.