Returns Policy

Display Papers (Schools Direct Supplies Ltd) - Returns Policy

The customer shall be responsible for the cost of carriage and insurance in respect of all product(s) returned to Schools Direct Supplies Ltd. Some larger items, i.e. mats and carpets are subject to a re-stocking fee, usually 20-40% of the value of the item. All furniture items are subject to a re-stocking fee, usually 40% of the value of the item. You will be advised of any re-stocking fee prior to an item being returned. If you wish to check the cost of any re-stocking fees before you purchase please call 0844 858 9300 and ask to speak to Customer Services.

Returns authorisationBefore returning any item please email [email protected] or ring 0844 858 9300 explaining why you would like to return it item. We will email you a returns form along with details on how and where to send your return.

Replacement or refundWe will ask you if you would like us to replace the item (provided it is still available) or refund the item.

Packing the itemWrap the item securely and include the invoice along with your returns form. Usually the packaging in which the item was sent can be used for its return.