Gab's early days are compared to Twitter in part two of the look at the new social network Gab. Gab brings up a bigger point that businesses should not just keep a close eye on Gab but also the quickening pace of social media attention shifts.

Consumers now expect customer service over social media and 78% of online customers recommend a company to their friends after a great customer service experience. This post details what social media looks like with customer service with examples from Buffer, Domino's Pizza, a Chinese restaurant and Zappos.