It's like Google for your business with everything your staff need in an instance, anytime, anywhere on their mobile device. Oplift Engage lets your staff gain the knowledge and the confidence to support your customers through microlearning, a knowledgebase and peer to peer recognition. It creates learning everyday, ensures your comms are read, provides workforce analytics and integrates with all of your existing apps, tools and services.

Oplift Review - See into the future

Oplift Review lets your staff consistently capture data to give you insight into your business to make smarter decisions. Perfect for store audits, staff 1-on-1s, vehicle inspections or daily checklists. Wave goodbye to paper and Excel, get tasks done, easily view performance with stats and an overall score, stop problems within your business before they're problems and get a birds-eye view of your entire company.

Oplift Albert - Gamify your learning

Albert makes your learning fun and ensures it happens every day. He creates healthy competition and uses his intelligence to find and strengthen knowledge areas throughout your business. Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months! Along with a month-over-month 2.2% average increase in sales!

Oplift Scan - Handle personal data with confidence

Reduce the risk that comes with handling sensitive information. Scan documents and capture signatures then automatically wipe information after they have been securely sent to the correct place.

Oplift Extend - Building blocks for your business

Oplift Extend uses existing components in Oplift to build bespoke, integrated solutions without needing to invest in full development. Seamlessly integrating with existing Oplift apps without the need for additional logins or accounts.

Oplift is used throughout 150 Virgin Media stores across the whole of the UK, and has given us the title of:

• 'Best use of technology'​ and highly recommended for 'best use of training'​ in employee engagement at the 2017 Engage Awards.

Benefits:
* All admin can be done on the shop floor - no need to schedule time for back office.
* 20% more space for sales opportunities as traditional desktop terminals can be removed.
* Reduce the time it takes to do workplace checklists by 80%.
* 65% of employees play our e-learning game in their own time.
* 97.5% like or love playing our e-learning game.
* Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months.
* Along with a 2.2% average increase in sales month-over-month.
* A customer’s region with the highest Oplift usage saw the highest customer satisfaction level.
* Less money spent on training, employees become more independent in their learning.
* One customer’s internal comms team could refocus an entire role due to automations in Oplift.
* Can be used on employees own devices no need to invest in new devices for company information.

If you want to revolutionize your brick and mortar estates like Virgin Media did, contact us now.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

Product Features

360° customer view

Case management

Problem management

Service catalogue management

Knowledge management

Service level agreement

Feedback management

Omni-channel communications

Field service

Customer portal

ITIL processe

Software Description:

Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience.

This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available.

The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.

Features:

Employee Incentive Management

360 Degree Feedback

Employee Onboarding

Employee Engagement

Inventory Tracking

Email Integration

Data Visualization

API

Data Export

Data Import

External Integrations

Dashboard

Multi-User

Notifications

Features:

Project Management

Inventory Tracking

Supplier Management

Scheduling

Calendar Management

Customer Management

Dashboard

Notifications

Google Apps Integration

Third-Party Plugins/Add-Ons

Multi-User

Lead Management

Lead Scoring

Data Export

Data Import

Batch Permissions & Access

Data Visualization

External Integrations

Contact Management

API

Email Integration

Contact Sharing

Features:

Chat

External Integrations

Scheduling

Calendar Management

Dashboard

Multi-User

Notifications

Data Visualization

API

Data Import

Data Export

Summary:

Works on corporate and personal devices

Speeds up operations

Ensures operations are consistent

Microlearning which flexibly integrates into staff's day

Improves customer service

Reach employees anytime, anywhere

Gamification to make learning fun

Stay compliant in the easiest way possible

Quick reporting

Summary:

No key features associated with this application.

Summary:

Approval Process Control

Has featureAudience Targeting

Audit

Blogs

Categories & Tags

Has featureDocuments & Media Library

Forums/Message Boards

Geolocation

Inline Image Editor

Responsive Themes

service enterprise

$50.001 user(s) / month

Included in plan:

Unified customer database

Service catalogue

Business process management

Contact center

Service level management

Configuration management

Case management

Request management

Problem management

Knowledge management

Change management

Release management

Synchronization and integration

System designer

Omni-channel communications

customer center

$35.001 user(s) / month

Included in plan:

Unified customer database

Omnichannel communications

Service catalogue

Business process management

Contact center

Case management

Knowledge management

Synchronization and integration

System designer

FAQs:

What are some applications this service is commonly used in tandem with?

Slack

Salesforce

Jabber

Does this service integrate with any other apps?

Oplift can link to other apps in the dashboard and we can take in data from other systems.

Does this service offer an API?

Yes

Does this service offer guides, tutorials and or customer support?

We provide a blog which has useful articles and guides. Support is available over the phone and in app.

Who are the main user groups of this service?

Made for non-desk workers, mainly large enterprises to enable workforces to communicate, connect, and manage operations giving them the tools they need to deliver the best customer service possible.

What platforms does this service support?

iOS, Android and web.

Does this service offer multi-user capability (e.g. teams)?

Yes, you can create different users add teams.

What is this service generally used for?

Employee engagement

Increase productivity

Improve retail operations

Connect and inform non-desk employees

Connect, provide consistency and alignment for large enterprises

Make workforces compliant

Improve health and safety

Gain insights

Motivate employees

Digital transformation

Improve customer service

Improve employee experience

Increase employee knowledge

Learning and development

Employee training

FAQs:

What is this service generally used for?

Leverage built-in processes

Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does this service offer multi-user capability (e.g. teams)?

Software offers multi-user capability.

What are some applications this service is commonly used in tandem with?