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sticky rough trigger on x4 18v impact driver

08-05-2013, 08:39 PM

Hello, I am new to the forum and to ridgid tools. I just purchased a impact and drill combo (that came with a radio) from home depot.
The pull on the impact driver trigger is quite rough, it catches when I squeeze it and again when I let it out. It's usable but difficult to control the speed. The other brands I have tried do not have this problem. I took the set back and traded it thinking I had a faulty one but the new one does it as well.

I haven't been able to find anyone complaining about this on the forum. I'd like to take the drill apart and see if there are some rough edges that can be smoothed down but I don't want to void the warranty.

Does anyone else have this problem? or have a suggestion?

FYI: i've tried squeezing the trigger a few hundred times to see if it loosened up but it has not.

Comment

Your second one probably was bad too because its from the same batch as they came down the assembly line. Maybe jump ahead or back a few serial numbers and see if you get a good one, or get your money back and buy one at another store, but watch the serial number isn't close to the onenyou have now.

If TTI was any good they would pick up on this thread here and alert manufacturing, and contact you and arrange a working replacement, but that's not how it works, but it COULD ! ! !

If only. That's all it would take to move to number one in the cordless power tool market. I guess the reward is not worth the effort.

Why strive for number one when its so easy to be number three and stillmmake a profit.

"When we build let us think we build forever. Let it not be for present delight nor for present use alone. Let it be such work that our descendants will thank us for, and let us think, as we lay stone upon stone, that a time is to come when these stones will be held sacred because our hands have touched them, and that men will say, as they look upon the labor and wrought substance of them, "See! This our fathers did for us."
John Ruskin (1819 - 1900)

If TTI was any good they would pick up on this thread here and alert manufacturing, and contact you and arrange a working replacement, but that's not how it works, but it COULD ! ! !

If only. That's all it would take to move to number one in the cordless power tool market. I guess the reward is not worth the effort.

Why strive for number one when its so easy to be number three and stillmmake a profit.

Hello Bob, I just wanted to point out that I have been personally contacted through email twice here on the forum in regards to getting tools fixed. I posted an issue I was having with a tool and I was emailed with contact info, a few questions etc so I could get it sorted which in both cases TTI/Ridgid did a great job helping me out.

Hello Bob, I just wanted to point out that I have been personally contacted through email twice here on the forum in regards to getting tools fixed. I posted an issue I was having with a tool and I was emailed with contact info, a few questions etc so I could get it sorted which in both cases TTI/Ridgid did a great job helping me out.

Hey that's great, glad to hear it. I will retract my statement then and say way to go TTI. I don't expect them to boast about contacting people who report issues here, and I understand why, the forum is not a recognized customer support path, but may be it should/could be. It might be worth a try, creating a seperate forum area for tech support and/or CS and warranty issues. In todays tech rich enviroment, it seems to make sense.

"When we build let us think we build forever. Let it not be for present delight nor for present use alone. Let it be such work that our descendants will thank us for, and let us think, as we lay stone upon stone, that a time is to come when these stones will be held sacred because our hands have touched them, and that men will say, as they look upon the labor and wrought substance of them, "See! This our fathers did for us."
John Ruskin (1819 - 1900)

Comment

Your second one probably was bad too because its from the same batch as they came down the assembly line. Maybe jump ahead or back a few serial numbers and see if you get a good one, or get your money back and buy one at another store, but watch the serial number isn't close to the onenyou have now.

I talked to home depot today, they ordered a new trigger and said it should be here in a week, then he'll have it replaced within a week after that.

Comment

I got the impact back 3 days ago, the trigger is better than it was but still is not as smooth as any of the other brand impact drivers home depot has on the shelf. I tried two ridgid brand impacts they had out in the store, both felt like mine does with the new trigger so I do not believe it's a problem with my impact. I still plan to keep it because of the LSA. As a side note, I bought a ridgid round head framing nailer for a shed I'm building and it broke after 300 nails, but I started another thread about that.