It’s a drastic move, but judging by this blog post from Samsung themselves it seems as though the company is struggling to get people to swap their devices.

To try and incentivise people into swapping their handsets Samsung France will reportedly send customers a new Galaxy Note 7, a Gear VR headset and a pre-paid parcel for delivery of the faulty smartphone.

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In the UK customers who already have a Note 7 device, Samsung will voluntarily replace their current device with a brand-new one in the coming weeks.

Samsung recommends that those customers call their customer service team on 0330 726 1000.

In an official statement on the incident Samsung said: “In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.”

“In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.”