Wi-Fi help

Frequently asked questions

Get the answers before you have to ask.

Fios

Fios is America's largest 100% fiber optic network. It's different from cable because we send a direct pipeline full of thousands of super-thin glass strands straight to your house. Each strand is able to deliver massive amounts of data. There's no additional video compression, so you see crisp clear TV images and brighter colors. And internet speeds that let you surf, work and play online as fast as you want to go. You won't find home internet service like this with cable.

Standard

Reliable internet services at an affordable price. We're working on bringing Fios to every household in Verizon's service area. But until we can get to everybody, we offer our highest quality standard services, including reliable, high-speed Internet at an affordable price, the best satellite TV service with the most HD channels available anywhere, and home phone service. You can bundle them together at a reduced price. So you can save money while having everything together on one bill.

To order service, you may be required to provide the following:
– Name (first & last)
– Valid address
– Valid contact number
– Valid email address
If opening a new account with Verizon, a credit application is required. You will need to provide a valid Social Security number or an alternate means of identification. We will verify this information with a credit bureau and notify you via email if we need additional information. All information is kept confidential and secure. In addition, some services require a valid credit card number for ordering.

Is my Social Security number required?

Your Social Security number is not required; however, we will need to check your credit history in order to process the order, and supplying your Social Security number makes this process faster. Your Social Security number is transmitted securely. If you choose to continue your order without entering your Social Security number, you may be contacted for additional information before your order can be completed.

In many instances it is possible to keep your current home phone number when you set up new Verizon phone service. During the online ordering process, simply provide us the number you want to keep and use with Verizon phone service, and we will check to see if it can be switched to Verizon.

Yes. Simply start an order, click on the “Save now” icon at the top of the ordering pages, and save your cart. You’ll be sent a link in your confirmation email that will bring you right back to your saved cart. You can also call our special number that puts you at the front of the line: 888.389.7299.