Product Support Manager

ClimateMaster®

Product Support is a field and customer facing organization that leads the organization to higher levels of sales effectiveness and ensures optimal customer experience for our channels.

The Product Support Manager is responsible for providing Leadership to the Support team and to ensure that order, market share, and profit goals are met for ClimateMaster product lines. In this role, the position provides leadership to the team to deliver consistent, reliable, and accurate in-depth technical, application, pricing, customer specification review, and complaint resolution support to the field organization (Manufacturers Representatives and Distributors) for all Commercial and Residential Products.

Essential Functions

Ensure a professional field and customer support environment, with measurements in place to track performance and improve the process.

Must have excellent product and technical knowledge as well as interpersonal skills to manage daily field support and drive long term share growth in identified markets.