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FAQ

It is an online database containing images, audio, film and publications. It’s stored in the cloud to ensure ease of access globally.

Why has it been introduced?

The new system was introduced to reduce man hours searching for content, to ensure valuable digital assets are accessible internationally and centrally located.

Who is eligible to use it?

All staff of the MSC and some external parties are eligible to access the system. External individuals can also apply for a username and password, but these requests will be granted at the discretion of the Digital Communications Team. When applying for a username and password, it is possible to write a message to the Digital Communications team explaining your needs.

Who manages the multimedia library?

The Digital Communications team based in the London office.

What do I need to use the multimedia library?

You will need an internet connection and the latest version of java which you can download for free from www.java.com

Do I need to be in the London office to use the multimedia library?

No – the login page can be accessed from a computer anywhere in the world with an Internet connection.

What can I do if I forget my password?

From the multimedia library login page, select ‘Click here if you have forgotten your password’. You can then fill in your email address and a new password will be sent to you, which you can reset after logging into the system.

Can I change my password?

Yes. You must be logged into the system to do this. Click your name in the top right hand corner of the screen – this will allow you to change your password. Please note that your password must contain at least one numeric character.

Who has permission to upload resources to the multimedia library?

Any user of the multimedia library can upload resources to a holding area, which will then be reviewed by the Digital Communications Team before being made live on the system. Please note that if your resource does not achieve certain standards then the Digital Communications Team may not make the resource live.

Why are resource standards important?

We want the multimedia library to be a useful and valuable tool, providing MSC staff with high quality resources that will enhance the work of the organisation. Pictures that are out of focus, of low quality or not broadly useful will not be accepted.

What happens to a submitted resource that does not meet standards?

This will be returned to your personal ‘My Contributions – ‘Pending Submission’ and you will receive an email with a link from the team informing you of the reasons why the resource was rejected.

What languages can I upload audio files, films and stories in?

You can upload stories in any language, but must fill in the contributor form in English, so that search terms remain constant. Please ensure you label the asset with the keyword of the language.

Who has permission to download resources?

All MSC staff members and have permission to download resources from the system and external agencies on a case by case basis.

How do I receive print ready images?

All users can download low resolution prints for web. In addition, users can download the original file which is usually high resolution and print ready. Usually you will find the format you want on the alternative format section of the asset.

How do I create a collection?

Use the dropdown arrow in the My Collections area (at the bottom of the screen) and click ‘Create New Collection’ located at the bottom of the dropdown list. Enter the name and hit return/enter.

Where can I get training/help using the multimedia library?

The documentation in the help section should be enough for 90% of people but if you require additional help then please email digitalcomms@msc.org

Can I add an external contact to the multimedia library?

Please email digitalcomms@msc.org with any such requests. Generally we will give them download only rights for images but all requests will be dealt with on a case by case basis.