A:
All items on SaveLights.com are free shipping to United States and Australia with standard size and weight. Some items support custom made, such as chain length, color and etc, if you have any question please contact us. Generally speaking, the delivery time is 5-15 days. To get more information, please feel free to contact our customer service: 1(347) 688 7991.
Notice: Some item is light but with huge volum,courier company will charges by volume instead of weight. If so ,we will confirm with email about the extra postage.Thank you for understanding.( We can not displayed on the web directly with extra postage because of the different packaging and shipping methods, prevail with the day shipping freight)

Q: What’s your return policy?

A:
Lighting fixtures are belong to be fragile, if damaged in the transit, please contact us in time(in general in 2 days after receiving), our customer service would solve for you and replace damaged. If not accept the above, please be careful to buy. If you did not contact our customer service but directly return the lights back to us, our company will refuse the parcel. Therefore, to avoid problems, please contact our customer service first.

NOTE: we will resend you new replacement if the parcel damage or not receive ,But pls feedback the this information to lacal courier copmay which do delivery to you ,and do ask them to record and reply. it is the first important step to ask for claim online and then pls email us with pictures of broken packing. if local post office didn't do record ,we can't resend new replacement or refund
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000

Q: Do you support custom made wholesale?

A:
Yes, of course. You can fill in your contact information and request on our wholesale page. We will contact you on time and send you the samples. And also you can give a call at our customer service. We will be happy to help you.

Q: Why do you need my email address?

A:
When you placed an order on SaveLights.com, our customer service will send you an email to confirm order information like the item ID, shipping address and etc. So if there is any problem or mistake you can contact us and we will correct for you. Also, when we shipped your light, we will also end you the email with tracking number, so you can check online. SaveLights.com will keep your information privacy and will not sell or reveal your information to others.

A:
SaveLights Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. SaveLights offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.

Q: Does it include the light bulb?

A:
We do not provide screw base light bulbs, since the voltage difference, you could purchase in your local market. As to LED lights, we will provide you the light source.

Q: What is your warranty policy?

A:
The warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. If you have any problem about your product, please contact us and our customer service would help you solve and replace damaged.

Q: Why is your item’s price lower than other suppliers’?

A:
Since we have our own factory. With all the middle dealers being left out of the business, it takes you less money to purchase the same item than it does on any other online sites. We are and always will be dedicated to providing latest fashion and newest design with high quality and low price.

A:
In general, 3-light chandelier is suitable for 10-15 square meter place like kitchen or bathroom, 5-light chandelier is suitable for 15-20 square meter place like dinning room, 6-light chandelier is suitable for 20-30 square meter place like living room.

Q: How to hang the pendant lights?

A:
Height of pendant should be suitable, in general, it is 55-60cm distance from the desk, had better choose the adjustable pendant light to change the height.

Q: How to combine the various lamps with your house?

A:
Various lamps are used for reading, getting up and dressing up in bedroom and living room generally.

Q: How efficient are LEDs?

A:
Compared to conventional technologies, LED lighting can deliver the same amount of light using as little as 10% to 15% of the power. This huge reduction in energy consumption can enable commercial customers to realize significant savings on their energy bills.

Q: How to clean my fixture?

A:
Be certain electric current is turned off before cleaning. Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.
Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.
Never wash glass shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass with a soft cloth, rinse and wipe dry.

Q: What is the screw base, such as E26, E27, E12, E14 and etc? How to choose the right ones for my chandelier?

A:
The specification such as E26, E26 means the diameter of the bulb. For example E27 means the diameter is 27mm. Here are some common used types:
E12 North America, E11 in Europe
• Intermediate: E17 North America, E14 (Small ES) in Europe
• Medium or standard: E26 (MES) in North America, E27 (ES) in Europe
• Mogul: E39 North America, E40(Goliath ES) in Europe.

For your reference, E27 and E14 are the most common sizes in countries that use 220V–240V AC power. E26 and E12 are usually used in countries which use 110-120V AC power.

Q:What is the recommended wattage per bulb?

A:
Recommended wattage per bulb in our website is our manufacture suggest wattage for you. It is okay to choose
proper wattage bulb according to your situation, meanwhile the bulb is in same screw base.