Early Check in from 9AM (Paying)Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.

Late check-out up to 3pm (Paying)Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.

Comfortable and friendly, good breakfast. I recommend that the shower door would be fixed, as well as the flush toilet. Could not connect to the hotel wifi

Dear Hagai S., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Very pleased with stay

Customer review rating 4.4/5

Anonymous Business - 30/08/2019 AccorHotels review

Appreciated the assistance provided by the front desk staff.

Dear Michael Gary R., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

The Mercure Hotel is a reasonably priced hotel with a restaurant and bar as well as a outdoor pool roof deck it is convenient to restaurants about a 15-minute walk away or a large shopping mall just across the street the staff is friendly and helpful they also have valet parking there

Dear John G., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience Sincerely, Rodrigo Chediek General Manager

Mercure SJ Campos always exceed my expectations. Having stayed over a month in Scotland - Edinburgh and Inverness I realized how the combination of dedicated staff, forward thinking management make the difference, for far better. Mercure SJ Campos is light years ahead of the two units - respectively Mercure Princess Edinburgh and Mercure Inverness. Both, old and arrogant style with badly conserved installation. Added of lack of motivation of the staff. Totally opposite to what I always found at Mercure SJ Campos. Wish it will continue to improve themselves.

Dear Lucas S., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Very good experience

Customer review rating 4.4/5

Renato M. Business - 19/08/2019 AccorHotels review

Nice environment and I feel very welcome. The service is excellent.

Dear Renato M., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

On business

Customer review rating 4.4/5

Orlando G. Business - 17/08/2019 AccorHotels review

This was not the first time I stayed in this property. The checkin and checkout were uneventful, however I did not feel any special welcoming for being a member of the Accor family, supposedly because my &quot;status&quot; was affected by points that had expired, which means you belong or not belong to the family (very strange!) I was there for two days to conduct workshops and the support staff was great however the room that I used had been used until very late the night before and the carpet had not been properly cleaned, and early in the morning the smell was a bit strange (leftovers of the party maybe). Also the hotel does not have A/V support staff on site and unfortunately the client for whom I was doing work had not contracted the support for the second day and of course Murphy is always around and I had problems with the sound system for which there was nobody at the hotel that could help. The room was comfortable and clean, the towels could use some update/upgrade.

Positive

Customer review rating 4.4/5

Anonymous Business - 12/08/2019 AccorHotels review

Very positive

Dear Jorge G., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Customer review rating 4.4/5

Adina M. Business - 01/08/2019 AccorHotels review

Great breakfast Disturbed by noise, due to very thin walls, I could hear everything. Shower very inconvenient - small cabin and only top shower, I had to stay in the corner of the cabin to avoid getting my hair wet.

Dear Adina Bogdana M., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

Customer review rating 4.4/5

Mike Business - 01/08/2019 AccorHotels review

Always comfortable and welcoming

Dear Michael Thomas S., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Pleasant hotel in good location with easy access

Customer review rating 4.4/5

Simon J. Business - 23/07/2019 AccorHotels review

A nice hotel in good location with easy access. The staff were very pleasant and helpful, and spoke good English which was a big help as I don't speak Portuguese. It was only a short overnight stop, but would certainly use again.

Dear Simon Victor J., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Moldy shower, moldy coffee water reservoir and crazy room service breakfast options plus they hung up on me

Customer review rating 4.4/5

Anonymous Business - 17/07/2019 AccorHotels review

See title

Dear Eldon Eugene T., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

Awesome

Customer review rating 4.4/5

Abdo Couples - 01/07/2019 AccorHotels review

Kindnesses of your employees

Dear Abdo K., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Geat stay - clean room

Customer review rating 4.4/5

Jeff S. Business - 01/07/2019 AccorHotels review

The room was clean and quite - Thanks

Dear Jeffrey Wade S., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Dear John G, Thank you very much for your review. Its always a pleasure to receive positive feedbacks. Your comments were sent to our staff, specially Salvatore. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Customer review rating 4.4/5

Anonymous Business - 21/06/2019 AccorHotels review

Fine

Dear Matthew T., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience Sincerely, Rodrigo Chediek General Manager

Comfortable and relaxing

Customer review rating 4.4/5

Baza Business - 20/06/2019 AccorHotels review

The staff were very approachable and extremely polite. Rooms were very comfortable and clean.

Dear William C., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

nice place and easy to book it.

Customer review rating 4.4/5

Mauro C. Couples - 18/06/2019 AccorHotels review

Easy place to find... very well located... clean ... staff very educated.

Dear Mauro Rogerio De Oliveira C., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager