Greyhound Lines / bus ticket

Erin Piotrowski tried to board a bus traveling from Pittsburgh to Baltimore, confirmation #[protected] and was unable to board the bus because she was told the ticket was expired. The charge was $51.10. I then had to buy her a second ticket for $65.50 confirmation #[protected]. There was confusion over the date of 9/30 & 10/1 because the route started on 9/30 in Chicago. She thought she had to buy that ticket because that bus arrived in Pittsburgh on 10/1. Can you please refund the charge of $51.10 to her bank account since she was not permitted to use that ticket upon check in. She is a college student with limited money. Your cooperation in this matter would be greatly appreciated. Thank you, Susan Piotrowski. My phone number is [protected].