On Saturday, December 3, 2016, from 6:00 a.m. till 9:00 p.m., you will be unable to access your billing
information online or by telephone due to system maintenance. We apologize for the inconvenience.

How to Register for Online Access to Your Customer Account

Step 1: Gather the Following Information

Customer number, exactly as it appears on your bill or e-billing notification

Customer name on the utility account, exactly as it appears on the bill or e-billing notification

Security Option: Please choose the option you provided to Huntsville Utilities during your establishment of service. This is most likely the last 4 digits of your Social Security number. This information is to verify that you are the customer being registered.

Step 2: Complete the Online My Account Registration

Enter your preferred User ID, which is the name you’d like to be known by online. You may use your account number as your unique User ID, or an alias such as “jsmith”

Enter your online user first and last name. Note, these do not have to be the same as the customer name on account. This feature allows us to grant access to family members or other people who manage your customer account. By providing them your Customer Name, Customer Number and name as it appears on the account, you are giving them the authority to access your account.

Enter your e-mail address.

Enter your Customer Number.

Complete the Security Option.

Retype the verification value exactly as it appears.

Click Send.

Step 3: Receive Confirmation

You will receive confirmation that a User ID was created.

Huntsville Utilities will send you an email to the address submitted with a temporary password.

All passwords are case sensitive.

Please check your “spam” or “junk” folders if you do not see an email from Huntsville Utilities within 24 hours.