Customer Service Officer (Malaysian) (Manila)

Ø Candidate must possess at least a High School Diploma / Bachelor's / College Degree, Business Studies / Administration / Management, Marketing, Mass Communications or equivalent. Ø Required skill(s): MS Office. Must be computer savvy and have excellent communication & interpersonal skills Ø Good communication, typing and verbal skills Ø Must be amenable to work on shifting scheduleØ Applicants must be willing to work in Makati City

Responsibilities: Ø Handling phone calls involving selling, pacify and good service rendered. Ø Managing all incoming/outgoing calls, emails, chats and team discussion for complex problem.Ø Generating and qualifying leads through cold calling.Ø Pro-active to customers’ needs and able to create strong personalized service.Ø Attracts potential customers by answering product and service questions, suggesting information about other products and services.Ø Maintaining customer’s behavior and updating accounts.Ø Resolves product or services problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem.Ø Recommends potential products or services to management by collecting customer feedback/information and analyzing customer needs.