That $29.99 plan is what I have. It is for email and unlimited internet access. Be advised that it does NOT included an SMS message allotment. You'll have to add an SMS package or pay for each message you send or receive.

But to answer your question: Yes, you were getting misinformed reps. They were quoting you plans that include BES. As long as you don't need BES syncing, you are fine with the $29.99 plan.

i just added the 39.99 blackberry personal max plan (unlimited internet) with 1500 text messages. if you need help the online cingular techs are really helpful and theyll get you up and running in a few minutes. the only bad thing is that you have to wait a few minutes until a rep is available.