Jetstar

Call Jetstar Australia customer service by using the contact phone number below.

Jetstar Customer Service Opening Hours

Day

Opening times

Monday

24 Hours

Tuesday

24 Hours

Wednesday

24 Hours

Thursday

24 Hours

Friday

24 Hours

Saturday

24 Hours

Sunday

24 Hours

Rate your experience while contacting the helpline

Customer service

30

Speed

14

Satisfaction

11

Call clarity

15

Overall satisfaction

11

Average

About Jetstar

Jetstar is an award-winning low-cost airline, owned by Qantas. Operating in the Asia-Pacific region, the company specializes in Domestic Australian and international flights to 75 destinations. Australian branch is known as Jetstar Airways, with sister companies including Asia Airways (based in Singapore) and Jetstar Pacific Airlines (based in Vietnam). The group is headed by CEO Jane Hrdlicka.

Background Information

Established in 2003, the company was intended as a low cost alternative to the premium service offered by parent company Qantas. The company started with only domestic transport, but added international flights in 2005.

Services

Jetstar’s main selling point is a 10% Price Beat Guarantee. That is, Jetstar will beat competing prices by 10%, if you should find a cheaper offer.

As a value airline they offers domestic and international flights with minimum perks and low prices. Domestic flights are generally single class service, with food and drinks available for purchase on board. Boeing 787 international flights offer a two class service, including economy and business class. Complimentary meals and beverages, in-flight entertainment, and an increased baggage allowance of 30 kg is included in business class tickets, as is access to the Qantas Club lounge and frequent flyer miles.

Some flights include fitted seat back in-flight entertainment screens, while on others you may receive an iPad for entertainment (free in business class but available for a fee in economy class).

Jetstar cooperates with AIG to provide travel insurance at a discounted price. Customers can also book accommodation and car rentals via the website, with a range of discounts on offer.

Contact Jetstar Australia

To contact Jetstar customer services within Australia, call the phone number 131 538. This number is available 24 hours a day, 7 days a week, but charges do apply. From most (though not all) destination countries, you can call Jetstar customer care at the phone number +613 9645 5999. Free Skype calls are also offered at the username “jetstar.airways” for customer support.

In addition to calling a Jetstar phone number, you can reach customer service via the website http://www.jetstar.com/au/en/home, where you can enlist the help of the virtual assistant, or speak directly to staff in a live chat. Feedback and enquiry forms are also available, to be automatically emailed to the appropriate department.

For enquiries about lost, late or damaged baggage within Australia, call Jetstar customer support at the toll-free number 1800 687 374.

Jetstar travel insurance enquiries and emergency assistance contact details differ according to the country in which you purchased the insurance. Insurance purchased in Australia can be reached at the toll-free Jetstar phone number 1800 257 504 for general or claims inquiries, between 8.00am-6.00pm AEST, Monday to Friday. Claims enquiries can also be directed to the email address austclaims@aig.com. For emergency medical assistance, call phone number +603 2772 5593, 24 hours a day, 7 days a week. Reverse charges are available in some countries. To view details on Jetstar customer services for insurance bought outside of Australia, see the website.

Jetstar Contact Numbers

24 hour customer service for Jetstar Mastercard and Platinum Mastercard can be reached at the jetstar contact number 1300 150 100 inside Australia, or +612 8232 4677 from outside Australia.

General enquiries about the Travel Card can be directed to customer service number 1300 013 800 from Australia, or +612 8209 4190 from outside Australia. If your card is lost or stolen, call the jetstar customer service number at any time on the number 1300 013 800 within Australia, or +612 8209 4190 outside of Australia.

As a subsidiary of Qantas, their loyalty program is tied in with Qantas Frequent Flyer miles. Call the number 13 11 31 for frequent flyer enquiries within Australia, or +61 3 9658 5302 from outside Australia.

Jetstar Overseas Customer service helplines

As an international airline, it’s possible that you won’t be in Australia when you need to contact customer service. Here is a list of Jetstar customer service helplines that you can call to contact support overseas. All numbers are available 24 hours a day and in English unless otherwise indicated:

This afternoon I called Qantas re a booking that was booked by my nephew using Frequent Flyer miles. My nephew did not know my Mobility needs when he booked and today Qantas noted my need for assistance at T3 Terminal in Sydney from check in to the gate. I have mobility problems with walking long distances, and require help on Arrival in Melbourne from Terminal 1 to Jetstar at Terminal 4, which the Qantas customer service person said would need to be done by Jetstar and transferred me through. I had an Asian lady that tried to get me information, but then said that I would have to do that with Qantas, and transferred me back to them with over a one hour wait on the phone. Am I able to get assistance from Terminal 1 Melbourne around to Terminal 4, as the distance seems to be much greater than I could manage to walk. I have problems with my legs and chronic lower back pain.

Why does Qantas, which owns Jetstar, allow its customers under 18 years of age travelling unaccompanied and without an acceptable form of ID to travel domestically in Australia. Yet Jetstar says that ‘children and infants may be required to provide identification’. I have a 17 year old who is flying domestically this Friday 5 October who doesn’t have any ID and I have been told by Jetstar that she can’t fly without her ID. It doesn’t make sense why there are two different rules for two airlines owned by the one company. See links below to this information on Qantas’ and Jetstar’s websites. Please advise.

I can not get through to Jetstar online with a complaint. It started out I wanted a letter to state my jacket had gone from my baggage during a flight so I could submit that with my insurance claim (costs involved in cancelled flight). I reported it to Jetstar in Cairns Sept 8 and was told they made a note of it on my booking. However I am angry that when you rescheduled our flight you send out the wrong airport (Osaka instead of Narita). You did not email us of the correction. So now I am just annoyed with Jetstar for poor customer support. I have phoned 5 times and twice was hung up on, once promised a claim for (didn’t arrive) and twice was cut off without speaking to anyone.