I am H Honors Member. I was sadly let down by some of the cleaning and reception desk employees. I attended this hotel and have success there before, but this time was different. My first day there was EXCELLENT. I had fantastic service in the Restaurant, at the bar and the front desk. Everyone couldn’t have been more helpful than they were.
On the second day, I had the do not disturb sign on my door until around 8:30, we ventured down for breakfast. We removed the sign as we left. Afterward, we came back to the room and prepared for a Big Wedding day. Never once did we did receive a knock or anything from housekeeping. When we left at about 2:15, I stopped at the front desk and asked for to get my room cleaned.
When we came back that night at about 11:15ish, the room had been touched up… Bed was made and towels were changed, but the bathroom was still pretty dirty and some of the glasses from the night before were still sitting on the wet bar. The house keeping did empty the trash, but I felt there was rush to finish the job and not enough attention paid. When I called the front desk for a bottle of water to be brought up at 11:30, no one came. 12 and 2nd call, they finally came.
Sad to say, I had to complain to the manager on duty Saturday when I checked out. They did pay for parking, which was very nice of the manager, but I feel let down after my stay. Typically this is a good hotel and I enjoy all it has to offer, but not this time.

The hotel staff was very nice - the restaurant was exceptional except not open for lunch & aren't many places to go where you can walk to eat lunch.
The bathroom was VERY small - hardly any room to put your bathroom needs in it.
I also felt $12 per day to park was a bit high as there weren't many places to go w/out leaving & returning if you wanted to stay more than 1 nite.

Very scenic and peaceful location. Large room by lobby overlooks the lake and is a nice place to read, talk and enjoy the fireplace. Room was clean and good size. Only disappointment was the food - expensive and not very good. Bread was dry and tasteless and steak that was suppossed to be medium was almost rare. There are no food options close by so you are captive. So, if you go expect a peaceful and relaxing time but not good food service.

Cheryl from Charleston WV

Located 30 miles southwest of downtown Columbus, this Mt. Sterling, Ohio resort is situated within the boundaries of Deer …More

We stayed for two nights while visiting our daughter. In our first room, the air conditioner wasn't working properly and couldn't cool the room to our satisfaction. The staff was wonderful about moving us quickly and efficiently to another room. This room was smaller and somewhat cramped with our child's rollaway bed. Since we didn't spend much time in the hotel it was doable.

Nice downtown hotel. Close to German Village. Bed was comfortable. Climate control was good. Staff was responsive. Our room was clean but small with the TV in a place where you can hit your head on the way to the bathroom. Parking is pricey.

The hotel room & staff were great. Location is good as it is within walking distance to the Arena District & a short drive to the Short North, OSU Campus & German Village. We were a little disappointed in the Continental Breakfast; the selections were very limited & the coffee cups were extra small & generic. Other than that we would highly recommend this establishment..

Let me start by saying I would definitely stay there again. Everything in the room was top notch and had a different unique feel to it (not your same old bed/nightstand/tv). It was difficult to reach the front desk....the phone in the room seemed to not be working correctly, so I used my cell and still had to wait a while for someone to get on the line. Max and Irma's is actually attached to the hotel.....breakfast buffet was nice but a little overpriced. We got room service the evening before and had some major difficulties getting the food/drink correct (they never got it correct) but they took it off my bill the following morning. Overall, this is a nice place and I would def stay there again. Give it a chance if you are looking for something downtown.

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