Testimonials

Testimonials

We met Jackie, more than 30 years ago when she was already then working in the travel business in Hong Kong, and have followed her ever since. Whenever we have had to organize special holiday for ourselves and occasionally for our extended family,...

We met Jackie, more than 30 years ago when she was already then working in the travel business in Hong Kong, and have followed her ever since. Whenever we have had to organize special holiday for ourselves and occasionally for our extended family, the Charlotte Team has always been there using their professional support and services to make sure the holiday would be a special one… one to remember! Over the years the team has learnt to be familiar with our likes and dislikes. Air tickets, car transport, hotels and tours would all be entirely prearranged by them.

Jackie and her staff have always been available, efficient and courteous in times of crisis. We remember one such occasion when the ship we were cruising on, could not arrive in port on time for us to take our corresponding flight. Jackie was at hand, re-scheduling all the transfers necessary for us to have a smooth continuation of our voyage without having to worry about the rest.

Charlotte Travel has won many well deserved awards. It is a modern well run business yet it has kept the ‘personal touch’ which we all still long for. Jackie’s personal professional attention at all times is not common in today’s business world and is something we as clients have greatly appreciated.

We wish Charlotte Travel continued success which they have earned through hard work.

We want to say thank you for arranging the wonderful Chinese New Year holiday for us. Of course, thank you to Alby too. Alby recommended a nice & quiet hot spring boutique hotel for us in Wulai (Huulai, Taiwan). The hotel is wonderful and...

We want to say thank you for arranging the wonderful Chinese New Year holiday for us. Of course, thank you to Alby too. Alby recommended a nice & quiet hot spring boutique hotel for us in Wulai (Huulai, Taiwan). The hotel is wonderful and the main street is within the walking distance. We were surprised and very delighted to see the greeting from Charlotte Travel in our hotel rooms.

Felicia and I just wanted to let you know how much we appreciate the service we receive from Ivy. Not only does she respond straight away but she always seems to be looking for the best options for us, and she’s creative!!

Felicia and I just wanted to let you know how much we appreciate the service we receive from Ivy. Not only does she respond straight away but she always seems to be looking for the best options for us, and she’s creative!!

Both my company and I personally have engaged Charlotte Travel Limited to organize all our overseas trips for over five years. In that time I have been entirely satisfied with the service provided. Requests for booking flights and accommodation...

Both my company and I personally have engaged Charlotte Travel Limited to organize all our overseas trips for over five years. In that time I have been entirely satisfied with the service provided. Requests for booking flights and accommodation have been dealt with quickly and efficiently and effort is always made to find the most economical deal available. On the rare occasions that problems have arisen whilst I have been overseas I have found that I can contact Charlotte Travel at any time and they will resolve matters for me. I thoroughly recommend them.

Highly recommended Charlotte Travel as the best and professional travel agency! I had a great experience in Bhutan last week! Highly appreciated the fabulous tour guide and driver who looked after me even when I wasn't feeling well at one point...

Highly recommended Charlotte Travel as the best and professional travel agency! I had a great experience in Bhutan last week! Highly appreciated the fabulous tour guide and driver who looked after me even when I wasn't feeling well at one point. They were nice, helpful and very professional. Thank you!

John and I are just heading back to HK from our weekend in Hangzhou. We had a terrific time! Thank your for all of the tips ‎and recommendations. They were very helpful. We absolutely loved the Amanfayan and are so glad that we decided to stay there...

John and I are just heading back to HK from our weekend in Hangzhou. We had a terrific time! Thank your for all of the tips ‎and recommendations. They were very helpful. We absolutely loved the Amanfayan and are so glad that we decided to stay there. It is a very special place. Thank you, also, for sending the wine to our room. It was very nice of you.

Since we moved out from England to live and work in Hong Kong universities twenty years ago, our family of four has been using the services of Jackie Harris.
Over the years we have been everywhere in Asia and around the world on tickets and...

Since we moved out from England to live and work in Hong Kong universities twenty years ago, our family of four has been using the services of Jackie Harris.

Over the years we have been everywhere in Asia and around the world on tickets and itineraries devised for us by Jackie Harris and her wonderful team at Charlotte Travel. Our business and holiday destinations include: almost everywhere in mainland China (such as the Yangtze Gorges and the Trans-Siberian Railway from Beijing to Moscow); continuous back-and-forth trips to European and US provincial cities; round-the-world trips; and, many Asian and Southeast Asian countries such as Malaysia, Indonesia, Korea, Japan and so on.

Jackie’s deep understanding of the world-wide travel business has been of great importance to us in travelling and arriving safely and expeditiously. Her personal attention to, and consideration of her customers’ needs has been passed on to her staff members, who are always knowledgeable about the options available and are quick, efficient, and courteous in their responses. Over the years, a business relationship has developed into one of deep respect for Jackie Harris as a friend of our family. Charlotte travel is a great Company – it’s as simple as that!

Charlotte Travel have provided myself and my family with excellent service for the last five years. I have been especially appreciative of the speedy response and positive approach of the staff. Nothing is too much trouble, they even came to my...

Charlotte Travel have provided myself and my family with excellent service for the last five years. I have been especially appreciative of the speedy response and positive approach of the staff. Nothing is too much trouble, they even came to my rescue when I was at the airport and I discovered my passport was full and could not travel. With their friendly and professional manner, I always recommend Charlotte Travel to new colleagues arriving in Hong Kong.

I have had concierge style travel agents consistently during my professional career spanning 35 years. In coming to Hong Kong over 9 years ago, I was, frankly, dissatisfied at the level of service offered by agents I encountered. Fortunately, when...

I have had concierge style travel agents consistently during my professional career spanning 35 years. In coming to Hong Kong over 9 years ago, I was, frankly, dissatisfied at the level of service offered by agents I encountered. Fortunately, when Jackie Harris established Charlotte Travel, I was able to achieve the level of service to which I was historically accustomed. Jackie renewed my service expectations and I now regard her as the best of the best.

Jackie and her staff consistently provide conscientious service. Their accuracy and reliability have earned my sincere respect and trust. They have never made a mistake!! Additionally, Jackie is continually innovative and creative. This has been illustrated on a number of levels. In terms of customer support, she has researched options and created customized itineraries to fit unique requirements. I have personally been a beneficiary.

On a corporate level, Jackie continues to innovate as has been illustrated by use of technology at Charlotte Travel to be globally competitive. To further momentum and sustained organizational success, Jackie has volunteered Charlotte Travel to be a key participant in exploring advanced levels of customer relationship management. She has trained her staff well and the company demonstrates a caring attitude with truly professional support.

All of this says that Jackie and Charlotte Travel have deservedly attained customer loyalty through customer support. She has earned the respect of those with high expectations through high levels of service. Importantly, she has assured continuation through staff development and process innovation including effective use of technology. I see Charlotte Travel as a model of success as Hong Kong deals with the demands of regional and global competition.

David and I are back from a fabulous holiday in Morocco. We recommend Morocco as a holiday destination - lovely people, variety in terrain, heaps of history and good shopping! Thanks to Jackie Harris and her team at Charlotte Travel for...

David and I are back from a fabulous holiday in Morocco. We recommend Morocco as a holiday destination - lovely people, variety in terrain, heaps of history and good shopping! Thanks to Jackie Harris and her team at Charlotte Travel for planning the itinerary. We have used Charlotte Travel for many years, and have been to many countries, inc. India, Jordan, Nepal, Guilin in China, for their itineraries. All have been great trips.

Awesome planning and services! We absolutely love all the hotels that we stayed at, especially the Belmond hotels, along with impeccable rundown and connections that made our trip to Machupicchu so enjoyable! Thank you Charlotte Travel!!

Awesome planning and services! We absolutely love all the hotels that we stayed at, especially the Belmond hotels, along with impeccable rundown and connections that made our trip to Machupicchu so enjoyable! Thank you Charlotte Travel!!

Although based in Singapore, I have used Charlotte Travel for over two years now for all business and personal travel arrangements. The service has been consistently "excellent" and at the risk of tempting fate, I'm delighted to say I have not...

Although based in Singapore, I have used Charlotte Travel for over two years now for all business and personal travel arrangements. The service has been consistently "excellent" and at the risk of tempting fate, I'm delighted to say I have not encountered a single issue with my often complex and fluid itineraries to date! I would like to thank everyone at Charlotte Travel, especially Lorna, for all their hard work and effort in providing a first rate service.

On first arriving in Hong Kong in early 2000 I encountered a number of travel agents who frankly, left a lot to be desired! Via a friend I was introduced to Jackie and the Charlotte Travel team and I haven't used another travel company since. Not...

On first arriving in Hong Kong in early 2000 I encountered a number of travel agents who frankly, left a lot to be desired! Via a friend I was introduced to Jackie and the Charlotte Travel team and I haven't used another travel company since. Not only has she and her team looked after myself and my family since, but she also managed all of the corporate travel worldwide for my business.

Jackie is very 'hands-on' and ensures that her own attention to detail, sense of urgency and efficiency permeates the whole of her team. She also understands my tastes along with likes/dislikes which enables her to come up with new and interesting travel ideas. This level of creativity and initiative has led me to think of her as less of a travel agent and more of a travel adviser. She has contributed enormously to my own holiday and travel experiences and I would not hesitate in recommending her to others.

I joined 5D4N Bhutan tour on 21 Oct to 25 Oct through Charlotte Travel.I would like to write a letter to give great appreciation to my travel guide Dendup Ganpo during my journey in Bhutan.
Dendup is a kind travel guide. He is knowledgeable and...

I joined 5D4N Bhutan tour on 21 Oct to 25 Oct through Charlotte Travel.I would like to write a letter to give great appreciation to my travel guide Dendup Ganpo during my journey in Bhutan.

Dendup is a kind travel guide. He is knowledgeable and he gave accurate, precise, and interesting information on Bhutan Buddhism. I learned a lot about Bhutanese culture and history of Bhutan Buddhism from Dendup's explanation. He treated his guest wholeheartedly and he wasn't hesitate to give immediate helps when needed. He tried to fulfil the requests from guest all the time. He gave a harmonious atmosphere in the journey all along. It is essential for a travel guide to keep updating news and information about his country and Dendup can do it.

I enjoyed the time being with Dendup since he treated his guest more than a guest, he treated his guest as his friend. Overall, he is a professional travel guide and he has ability to lead a tour runs smoothly by his good time management. I appreciate him a lot of his professional knowledge and the way he lead a tour. He is being a part of unforgettable memory in my Bhutan trip. Therefore I sincerely recommend Dendup as a top tour guide and he is worth for your appreciation.

Andrew and I had a thoroughly enjoyable time in Hawaii. The hotel had some confusion during our stay (that's when I contacted you about our hotel credit and complimentary breakfast benefits), but you handled it extremely quickly, and...

Andrew and I had a thoroughly enjoyable time in Hawaii. The hotel had some confusion during our stay (that's when I contacted you about our hotel credit and complimentary breakfast benefits), but you handled it extremely quickly, and we did not even need to follow up on it - which we are very grateful for. We utilized the hotel amenities and went around the island with our friends, which was wonderful. We do plan on asking you for help for our future trips, and will definitely refer you to our friends who are looking for a good travel agent.

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