I find that when you talk to all the above, they all pass the buck. I thought as a paying customer to an Internet Service provider they should at least provide assistance on what to do. Especially if you have not got a clue about computers. But no, all of them blame each other as responsible for giving advice to remove any kind of Virus.

One IT service provider went as far to say all antivirus companies are to blame for combating Viruses. How is that so when they can only combat Viruses once in the domain?

The sasser worm, must of been a nightmare for customers using the internet just to play on line games and who had little experience of computers. I can only imagine the amount of people who must of said " bollocks to the Internet" due to lack of help.

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Infected

As far as my ISP is concerned Telewest (UK),if my home PC becomes infected,and (A),I dont have anti-virus software installed,(B),I do,but it's not up to date,(C)I dont use a firewall,(D)I do,but have the settings all wrong,(E)What's a firewall?,then as far as they are concerned,I'm an idiot,it's all my fault,and I get taken out of the loop,(no connection allowed),untill I've cleaned up my PC.Or(F)I do have top-of-the-range virus protection,a military strengh firewall,plus half a dozen blockers,protectors,cleaners,washers,etc,but still my PC gets screwed,then according to my ISP it's still my fault.Believe me,they have us by the dangles every time!

If you have done all of this and STILL get infected, well that is what backups are for my friend. Backup the data, wipe the harddrive, reinstall OS and all applications, then restore data. If you DID follow the above it is very unlikely you will ever have an issue though. But you can't leave ANYTHING out of that list.

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