TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

3.05Rooms

3.05Service

2.05SleepQuality

3.05Value

3.05

“We spent 2 nights at this hotel. Our room was never...”

Apr 15, 2013Jeannie C, Sault Ste Marie

We spent 2 nights at this hotel. Our room was never cleaned after our first night. We had no shampoo, clean towels or toilet paper left! The check in staff was very friendly but very confused about our reservation (one night was booked by friends). The breakfast room was locked, so we were unable to get coffee. The staff tried to get in through the window!

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear VALUED Guest!!We are so sorry that during your 2 night stay we did not clean your room. We have recently started a light touch housekeeping service, which included taking the trash out, making the bed and giving new towels when there are towels on the floor. This takes place Monday thru Friday. If you would be so kind as to give us another try - we will be sure to give you a 100% satisfaction! We strive for perfection.Please note we will be going through renovation - starting this June, so our hotel will be better upon your return.Thanks again for taking your time to review our hotel - we APPRECIATE you!!!
« hide