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When scanning with HP software, the scan appears to complete successfully, but the HP software does not save the scan to your designated folder and does not report any errors. This issue occurs when using version 13 or 14 of the HP software and print driver.

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

In the Print and Scan Doctor results screen, view the list of actionable results.

If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

If you see a red X (), follow the on-screen instructions to resolve the issue.

Click Test Scan or Skip.

If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

If these steps resolved the issue, you do not need to continue troubleshooting.

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

In the Print and Scan Doctor results screen, view the list of actionable results.

If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

If you see a red X (), follow the on-screen instructions to resolve the issue.

Click Test Scan or Skip.

If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

If these steps resolved the issue, you do not need to continue troubleshooting.

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

In the Print and Scan Doctor results screen, view the list of actionable results.

If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

If you see a red X (), follow the on-screen instructions to resolve the issue.

Click Test Scan or Skip.

If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

If these steps resolved the issue, you do not need to continue troubleshooting.

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

In the Print and Scan Doctor results screen, view the list of actionable results.

If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

If you see a red X (), follow the on-screen instructions to resolve the issue.

Click Test Scan or Skip.

If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

If these steps resolved the issue, you do not need to continue troubleshooting.

Click Program Files or Program Files (x86) folder, and then click the Digital Imaging/Bin

note:

If you see a Program Files and a Program Files (x86) folder, open the Program Files (x86) folder.

Right-click anywhere in the Digital Imaging/Bin folder, and then click Paste to insert the correct version of hpqxmlul.dll into the folder. If you see a message that file already exists, click Yes anyway to replace the file.

Close the folders, and then try the scan again.

If these steps resolved the issue, you do not need to continue troubleshooting.

If HP printer's software was originally downloaded from the HP website, follow these steps to resolve the issue.

On the Windows taskbar, click Start (), click Run, type %temp% in the Run box, and then press Enter on the keyboard.

In the Temp folder, find the most recent (by date the file was created) 7z folder, and then click it to open it.

Double-click the Setup folder, double-click the Destinations folder, and then click the Destinations cab file.

In the Destinations cab window, find the hpqxmlul.dll1 file.

Right-click the hpqxmlul.dll1 file, click Extract, and then save to the Desktop.

Right-click the hpqxmlul.dll1 file on the Desktop, and click Rename.

Change the name of the file to hpqxmlul.dll.

Right-click the renamed file, and then click Copy.

On the Windows taskbar, click Start (), click My Computer, and then click Local Disk (C:)..

Click Program Files or Program Files (x86) folder, and then click the Digital Imaging/Bin

note:

If you see a Program Files and a Program Files (x86) folder, open the Program Files (x86) folder.

Right-click anywhere in the Digital Imaging/Bin folder, and then click Paste to insert the correct version of hpqxmlul.dll into the folder. If you see a message that file already exists, click Yes anyway to replace the file.

Close the folders, and then try the scan again.

If these steps resolved the issue, you do not need to continue troubleshooting.

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

In the Print and Scan Doctor results screen, view the list of actionable results.

If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

If you see a red X (), follow the on-screen instructions to resolve the issue.

Click Test Scan or Skip.

If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

If these steps resolved the issue, you do not need to continue troubleshooting.

Click the Program Files or Program Files (x86) folder, and then click Digital Imaging/Bin

note:

If you see a Program Files and a Program Files (x86) folder, open the Program Files (x86) folder.

Right-click anywhere in the Digital Imaging/Bin folder, and then click Paste to insert the correct version of hpqxmlul.dll into the folder. If you see a message that file already exists, click Yes anyway to replace the file.

Close the folders, and then try the scan again.

If these steps resolved the issue, you do not need to continue troubleshooting.

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

In the Print and Scan Doctor results screen, view the list of actionable results.

If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

If you see a red X (), follow the on-screen instructions to resolve the issue.

Click Test Scan or Skip.

If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

If these steps resolved the issue, you do not need to continue troubleshooting.

Click the Program Files or Program Files (x86) folder, and then click Digital Imaging/Bin

note:

If you see a Program Files and a Program Files (x86) folder, open the Program Files (x86) folder.

Right-click anywhere in the Digital Imaging/Bin folder, and then click Paste to insert the correct version of hpqxmlul.dll into the folder. If you see a message that file already exists, click Yes anyway to replace the file.

Close the folders, and then try the scan again.

If these steps resolved the issue, you do not need to continue troubleshooting.