Responsible for the planning, development, management and implementation of customer-centered digital services activities, programs, services and initiatives consistent with the Library's strategic direction and vision. The Deputy Director for Digital Strategies and Information Technology provides professional leadership and coordination in the planning, implementation, and administration of digital services policies and programs for the Free Library of Philadelphia (54 branches, Hot Spots, mobile and digital services-website, CRM and mobile platforms). The Assistant Director is responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.