ABA Crisis Communications Toolkit

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There isn’t a one-size-fits-all approach to communicating during a crisis because no two crises are the same. However, it’s important to develop a plan with a basic set of guidelines.

This toolkit — designed especially for the role of the communicator — offers information on why and how to create a crisis communications plan, and sample language and materials for various types of crises, including talking points, FAQs, social media posts and press statements.