Are you making sure you only upload the Avada.zip file? Make sure you are not uploading the entire Avadav3.3.zip file, that is the main package, only upload the Avada.zip file which is the installable wordpress theme.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

We are not able to reproduce either of these issues so we need to check on the forum. The reason why we do that is because we cannot do any type of troubleshooting here in these comments, and we have an entire support team who works the forums. Please other users can search for similar answers, or even reply to each other.

For #2, you may want to check if you have custom CSS entered already for the transparency in your CSS field. The values .1 all the way up to 1 are working on our end.

Just a quick note to thank you for the 3.3 update! You guys are doing an excellent job, always improving the theme. You sure deserve all the success that comes your way!
Can’t wait to see the magic you’ll bring with Version 4!

You can include contact info in the top left or top right of header versions 2-5, you can view them on our demo. If you want it in the header background section, then you could use header 4 and insert the phone number in the tagline area.

Hmmm, sometimes a purchase can be removed after a period of time, but if you contact Themeforest support and let them know that they will put it back for you. We unfortunately do not have any control over that, they need to fix it. See the link below, you can fill out a support ticket there.

Great theme! I just started playing around with it to get it the way I want. I have a question how do I make it to where the coming soon page that comes with this theme is the only page that shows up while I am working on the theme in the background?

You can do that, just make that page your home page and users will not be able to use the menu or anything. Settings > reading and set the coming soon page as your home page.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

HI,
I have 2 problems. First, I want to reduce the height of the header top. How to do ?
Second, I want to add lightbox text. I want to click on link and open lighbox with HTML text and tags. How to do ?
Thanks

Please signup and post on our support forum for these questions, we can provide much better support there. And be sure to include your site URL as well.

For the lightbox, you can show the title and caption as long as you have them entered for the image and the options selected in theme options > lightbox. You cannot add HTML to it though.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Hi Guys,
Seems like a great theme. I just can’t seem to load the them through ftp or wordpress. Wordpress is saying file is too large, and the ftp is not showing the styles like your “issues document” explains. I understand why your saying this can happen, but i reviewed the folder I’m uploading and based upon your video and support I’m uploading the correct theme file and doing it the correct way. But yet its still now working. Im running the most recent wordpress version. Any thoughts would be a great help.
Thanks in advance.

If that is not working for you, we would need you to post on our support forum so we can get your info and install it for you. If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

It’s been replied to already. Reply times can take up to 24 hours Mon-Fri, we answer threads in the order they were received so when you reply back to your thread, then the thread goes back in the que and we answer it when it comes up next. That is the best way to get through them and fair to everyone. Just be sure you only reply back once and od not bump the thread and reply twice before we get to ti or it will send it back again and take 2X as long. Reply times are at about 11 hours right now.

@shawnshan the way to achieve that would be to make the other pages the child of your main(parent). Go to category of your choice in portfolio and you will see parent. You can then make any of them the child of the selected category. This is a standard WordPress action and not a theme related action.

We do not have it, see my post above. All our language packs come from our users when they submit it. Nobody has submitted that pack yet, right now we only have Chinese – Taiwan (zh_TW)

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.