“Generally there is limited loyalty because consumers are price sensitive, retailers offer competitive prices, and consumers are willing to shop around to find the best deal. There is also a strong element of ‘commodity’ too. For example, an airline seat between one and another airline are relatively similar,” said Diane Clarkson, travel industry analyst for JupiterResearch.

The best-rate guarantee is established by the retailers as indicators that they are offering the lowest prices. For example, “You’ll see this on Hilton.com where they are directing consumers to their Web site and offering better rates on their own Web site than through Expedia, Travelocity, Orbitz, etc.,” explained Clarkson.

“‘Bundled’ would refer to any combination of two or more travel products, generally air, hotel and car rental. Consumers generally like the idea of buying everything on Web site, but they aren’t necessarily buying because they want to look around to make sure they have the best deal,” said Clarkson.

Similarly, Feedback Research, a division of the Claria Corporation, revealed that travelers are more enticed by favorable prices than bundled packages. Of the surveyed respondents who repeatedly purchase from one or two favorite travel aggregator sites, 82 percent reported doing so because of “good price,” compared to 30 percent who said it was because of “good packages.”

Additionally, roughly three-quarters of respondents who repeatedly purchased from one or two favorite airline sites did so because of “good price,” while just 17 percent were swayed by “good packages.”

Feedback Research’s findings come from online traffic analysis of more than 43 million users, as well as surveys of travel site visitors. Results indicated that 82 percent prefer to make travel arrangements online, and 67 percent made their purchases at either a travel aggregator site such as Expedia, Orbitz or Travelocity or a specific airline site.

Marketers create personas to better understand their target audience and what it looks like. If marketers can understand potential buyer behaviors, and where they spend their time online, then content can be targeted more effectively.