“I am leaving this course with the knowledge to ensure every member of my staff are empowered and supported to discharge their duties effectively.”

Care Manager, Respect Care Services

“The course was valuable and enabled me to generate some new ideas on improving the services I manage.”

Team Manager, Darlington Borough Council

“This day has offered many opportunities to gain an understanding of the evidential requirements needed prior to an inspection.”

Senior Sister, St Leonards Hospice

“Interesting course, well presented, time for questions. Good group mix of participants. Good catering!”

Procurement Officer, London Borough of Wandsworth

“The event was very informative in regards to learning about the requirements of the CQC and expectations.”

Care Compliance Manager, Your Life Management Services

“Very clear, directional and practical day encouraging a focus on improvement rather than compliance.”

Head of Delivery, Social Care Institute for Excellence

“I came in positive and left feeling positive. Knowing you can and do get it right.”

Service Improvement Manager, Alzheimers Society

“This is a well balanced conference allowing one to make changes and improve the quality of services provided in understanding inspections.”

Acting Quality Assurance Manager, London Borough of Richmond Upon Thames

“Excellent for confirming you’re on the right track, what more is needed and to learn from others.”

Health and Safety Advisor, Derby City Council

“Very inspiring.”

Surveyor, Estates Office

“Very useful in the way all aspects and areas of expertise of delegates was catered for.”

Disability Officer, University of Buckingham

“Excellent course and trainers, thank you for an interesting day.”

Lecturer in Occupational Therapy, University of East Anglia

“Excellent course and trainers, thank you for an interesting day.”

Lecturer in Occupational Therapy, University of East Anglia

“Fascinating course, the time flew by and the tools were very useful.”

Statutory Sector Relations Manager, Demelza

“Strongly recommend that you take this course. A life skill is being taught here of great value.”

Ward Councillor, London Borough of Richmond upon Thames

“A stimulating and challenging course which builds on existing skills and encourages really effective analysis of important conversations.”

Councillor, Leicester City Council

“The trainer is charismatic and knows the subject well and brings it to life and makes me feel like I can use these techniques in my day to day.”

Information Systems Manager, British Council

“Interesting and surprising course delivered in a really practical way. Will use many of the skills in my day to day role.”

PR & Communications Manager, Institution of Chemical Engineers

“Very informative and practical. The trainer is personable and made the course very fun.”

Events Manager, University of Oxford

“Interesting, challenging and fun. I feel like I have learned new skills to apply to my day to day role and I had a very enjoyable day.”

Project Manager, University of Leeds

“Really enjoyed the course. Interactive! Good at trying to make the examples relevant to the jobs we all had.”

Social Value Officer, Procure Plus

“It was very thought provoking and helpful.”

Marketing Manager, Woodland Trust

“This training takes no prisoners, and enables you to illuminate people’s motivations, needs and beliefs, to sharpen your competitive edge.”

Marketing, Digital & Communications Consultant, British Council

“Excellent training. Interesting, valuable and beneficial in almost all communication related work activities.”

Programme Manager, Highways England

“I am looking forward to making these tools and techniques a part of my communication toolkit. How will I know when I’ve cracked it? I’ll achieve everything that I need to within my chaotic organisation.”

Chief Operating Officer, UKTI

“Very good.”

Reader, Durham University

“Fantastic practical course. The trainer has an easy style but is also challenging and makes you think!”

Head of Committees and Outreach, Scottish Parliament

“An excellent course. The trainer was very engaging and provided much food for thought which I can apply in my professional and personal life.”

Procurement Business Partner, The Pensions Regulator

“Excellent course with some vey thought-providing techniques that can be easily applied to my role.”

Programme Manager, Knowledgepool

“The trainer’s demeanour was confident and informative without being preachy. I enjoyed the day and learnt some important key points.”

WP Administrator, University of Sussex

“An extremely engaging and insightful course with real practical skills that I can use.”

Head of Department, University of Greenwich

“Made me stop and think about how I listen to and communicate with people and the importance of understanding their motivators.”

Head of Business Enhancement, Babcock International Group

“The trainer was very informative, providing explanation in a way that was easily understood. Very good course.”

HR Business Partner, Luminus

“Really fascinating, very well structured and good explanations of how the skills can be transferred into real life.”

FOI Officer, Department of Health

“Energetic, thought provoking and insightful course.”

Representative, British Council

“Fascinating subject matter and charismatic, entertaining delivery. Will make me more conscious about listening to obtain information. Would highly recommend.”

Associate Director of Student Recruitment, University of the Arts London

“The course was interesting relevant and met all the learning objectives. The tutor was excellent.”

Area Education Officer, Southwark Council

“One of the most informative and entertaining courses I have been on. I feel I have learnt some very important skills to use in all aspects of my life.”

Principal Accountant, London Borough of Waltham Forest

“I’m afraid many conferences become dry and processy – right to the end I was hooked – and could probably have carried on. The trainer is an electric personality and that is how you keep people totally engaged and involved.”

Director, Let’s Link Charity

“This is a fantastic course for anyone looking to improve their negotiation skills in any field – highly recommend.”

About ModernGov

Understanding ModernGov is the training division of GovNet Communications, the UK’s leading public sector events supplier.

At Understanding ModernGov, we provide a wide variety of high quality and affordable CPD certified training courses for the public sector, voluntary sector and the private sector. Led by senior experts and professionals, our training courses focus on implementing public sector policy areas and enhancing key skills to support organisational and professional development.

As well as running training courses in London, Edinburgh, Manchester and Newcastle, we also offer a flexible approach by delivering our courses to your offices on a date to suit you.