Cell Tower QoE Monitoring

Mobile operators rely on OSS cell level performance data to get end-user experience (QoE) from a network perspective, this data might not be in real time, and this is not true reflection of user experience. OSS cell level performance data might not be available in real time.

Hence, in such scenario’s operator must rely on customer complaint when services degrade. This situation will cause greater customer dissatisfaction and eventually lead to churn. Such scenarios need to be completely avoided for High ARPU customers by cost optimization techniques in telecom.

Near real time data and actual user, experience on mobile network can be measured by smart phone-based test solutions. These solutions can be deployed permanently on many high ARPU customer locations to proactively monitor 24/7 user experience and get real time alerts when service degrade on cell tower or DAS deployments.

Generate reports and visualize cell tower QoE as perceived by the users under VIP cell tower or high value customer sites on BTS mobile network.

Remote cell tower QoE monitoring and on demand testing

Remote Cell tower QoE can be monitored by placing RantCell configured (App) on Android device in the RTP box within cell tower range or Cell site monitoring that needs to be monitored 24/7 by performing periodic voice, video and data tests.

According to this illustration, QoE data collected from VIP cell tower site 1, 2, and 3 is uploaded to the RantCell pro cloud servers from RantCell Pro app devices. Post analysis can be performed on web based dashboard.

On demand remote tests such as 4G LTE Speed test, Mobile network latency, MO/MT voice call, or Video tests can be triggered by users via web dashboard on remotely located RantCell Pro app enable Android smart phones. This feature specifically useful example to spot check the services at customer site soon after optimisation is performed on Cell tower.

Enables operations team to receive real time service degradation alarms compared to PM OSS Data which likely to have latency and not real time. Also enables the operations team to perform on demand data and voice testing once the optimisation actions performed on site to validate the fix or improvement in the cell tower network.