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ExtendSim Simulation Software - Training cancellation policy

Public Training Course Refund Policy

In order to maximize the effectiveness of our training classes, Imagine That Inc. limits the number of attendees per class. Registrants who have been confirmed for a specific training class may reschedule or cancel their class:

Up to 14 days before the course starts

Full refund

One to 13 days before course starts

$500 cancellation fee

No show or no advance cancellation

No refund

Imagine That Inc. reserves the right to cancel or reschedule any training class upon a fourteen (14) day notice to all confirmed registrants. Registrants may then reschedule into an upcoming training class or cancel the registration without penalty. The client understands and agrees that Imagine That Inc. shall not, in any way, be held responsible for any cost, including airfare, transportation cost, hotel expenses or other cost that the client may suffer in the event that Imagine That Inc. cancels or reschedules a class.

On-Site Training Refund Policy

When an on-site training class has been booked, the dates reserved have been set aside exclusively for you so that time period is unavailable to others who might want training. Travel and other arrangements for the course trainer are also made at the time the training is booked. Thus, our Refund Policy for on-site training different than for the Public Training:

Notify Imagine That Inc. of cancellation at least 21 days before the scheduled start of the course. This ONLY applies if the training was to be held within the contiguous United States. (For training in Alaska, Hawaii, and all countries outside of the USA, the full refund only applies if you cancel at least 30 days before the scheduled start of the course.)

Full refund (or no charge, as applicable)

Notify Imagine That Inc. of cancellation between 20 and 2 days before the scheduled start of the course. This ONLY applies if the training was to be held within the contiguous United States. (For training in Alaska, Hawaii, and all countries outside of the USA, the partial refund only applies if you cancel at least 5 days before the scheduled start of the course.) The partial refund (or partial charge, as applicable) consists of:

No refund on instructor expenses. We will do our best to recover instructor expenses from vendors (airlines, hotel, etc) and will refund or credit you for any expenses we recover. But there is no guarantee that any of the instructor's expenses will be recoverable.

A $500 cancellation fee if the course was to be held within the contiguous United States; $1,000 cancellation fee otherwise.

Partial refund (or you will incur a partial charge, as applicable)

Unless you provide at least a 2 day advance notice of cancellation AND the training is within the contiguous United States, there is no refund on quoted charges for the training. (For training in Alaska, Hawaii, and all countries outside of the USA, there is no refund - or you will be charged, as applicable - unless you notify us of cancellation at least 5 days in advance of the training.)