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I booked the room for 2 nights and then went through Motel 6 reservations to cancel it. They only canceled one night and charged me for the 2nd night. They are refusing to refund me my money for their mistake.More

Thank karen123588

Response from 6Team, brand expericened team member at Motel 6 Fairfield NorthResponded 25 August 2015

Karen,
We apologize for any misunderstanding that may have occurred during your recent stay with regard to the transaction issue you describe. Please know that the extra charge on your card you experienced are atypical to Motel 6 standards for quality and we apologize for...More

I stayed with my mother at Motel 6. During my stay, I walked into the front office to have my key reactivated. She asked for my license and realized that I wasn't plugged in the computer system. The other woman added my mother only, when...More

Property smells like marihuana. Lots of shady characters hanging around, and the front desk won't refund you when the vending machine eats your money. One of the worst experiences I've had at a Motel 6.More

Thank leaholivotti

Response from 6Team, Brand Experience Team member at Motel 6 Fairfield NorthResponded 17 June 2015

Dear Leah,
Thank you for your feedback. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you describe. Safety and...More

A friend and I reserved a room for three nights. We locked the room, and closed the windows the next morning after our first night there, but when we came back that afternoon, our room had been broken into. The window was open and the...More

2 Thank Bonnie W

Response from 6Team, Brand Experience Team member at Motel 6 Fairfield NorthResponded 11 June 2015

Bonnie,
Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the circumstances you describe are an exception to...More

We got here at around 5pm with my girlfriend and the room was not ready. The general manager was kind but he took a long in a simple check-in and that was just the beginning.
We were supposed to get a nonsmoking room, which was...More

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