Mitchell 1 Enhances 1Search Feature in ProDemand

New Dashboard Provides Common Repair Issues and Lookups for a Vehicle

Mitchell 1 is taking ProDemand® with 1Search™ to the next level by incorporating a dashboard that provides the top 10 most common repair issues and lookups for a selected vehicle. The latest enhancement to ProDemand will give technicians a jumpstart to an accurate diagnosis even before they enter the specific problem on the vehicle in their service bay.

“We are very excited about the newest update to ProDemand, which makes it easier than ever for technicians to diagnose and repair vehicles,” said Ben Johnson, director of product management, Mitchell 1. “Technicians just tell ProDemand what vehicle they are working on and we provide what we know about the vehicle, broken down into four lists – components, codes, symptoms and lookups. The wealth of vehicle data we have at Mitchell 1 gives us the ability to retrieve and analyze repair information for a huge variety of vehicle issues to give technicians a time-saving head start on the best fix for their current vehicle. No other company can provide the breadth or depth of knowledge about the issues that technicians see on today’s vehicles.”

In three simple steps 1Search guides technicians to a likely cause. First, they select a vehicle, including the year, make, model and engine, and ProDemand then immediately brings back the top 10 components, codes and symptoms, along with the 10 most common lookups for that vehicle. Next, they review the top 10 lists and click any items that seem applicable. The results page then delivers a link to the OEM repair information and a list of Real Fixes that have solved the issue, including an indication of how many vehicles have been repaired correctly using each Real Fix.

Introduced last year, the powerful search technology in 1Search delivers complete OEM and expert-based information together in a single lookup in ProDemand. The 1Search feature incorporates a search field for entering diagnostic trouble codes, components or symptoms, which then returns information from Mitchell 1’s vast library of OEM content as well as detailed parts replacement records, tips and Real Fixes from SureTrack. The information is organized into the familiar tabs in the ProDemand dashboard, enabling the user to easily find the most relevant information to solve their specific repair problem accurately and efficiently.

About the Author

Jill Schafer is the Marketing Communication Manager at Mitchell 1 and has over 20 years of marketing experience with high-technology organizations, including over 10 years in the automotive information industry.