October 7-11, 2019 | Austin, TX

Adam Toporek

FounderCustomers That Stick

Adam Toporek is an internationally-recognized customer experience
expert, keynote speaker, and customer service trainer who helps organizations
transform their relationships with their customers through better strategy,
training, and communication. A third-generation entrepreneur with extensive
experience in retail, wholesale, franchising, and small business, Adam
understands the impact that customer experience can have on the bottom line.

Adam is the author of Be Your Customer's Hero, the
founder of the popular Customers That
Stick® blog, the co-host
of the Crack the Customer Code podcast, and the creator of the virtual training
course, How to Deal with Difficult Customers. Adam is regularly ranked as a top
customer experience thought leader and has been cited in Entrepreneur, Forbes,
AMA, and over 100 other media.

In addition to his customer experience work, Adam is an
angel investor with an interest in entrepreneurs who disrupt the status quo
through innovation.

Why
Adam?Adam is an advocate for a hassle-free,
frictionless experience. As a third-generation entrepreneur he sees the value
of customer experience and the return that comes from retaining existing
customers compared to acquiring new ones. He believes on influencing a
customer’s emotions in a positive way and building a custom journey for his
customers to deliver world-class service.

Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion. By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers. This dynamic keynote will reveal a 3-part approach to making your customer’s experience hassle-free. You will learn to:

Understand customer hassle and why it’s more than just effort

Identify the hassles your customers face using a variety of sources

Eliminate hassles from your journey by focusing on five root causes

You will leave this keynote with actionable strategies for creating hassle-free customer experiences that you can put to work in your organization immediately.

Check out the incredible speaker line-up to see who will be joining Adam.