Blue Wall Trust

VCI makes every effort to ensure that the interpreting services that you requested take place at the time you requested. Late interpreter arrivals disrupt the flow of business on your end; therefore we promise that our interpreter will arrive on-time, every time. In the highly unlikely event that our interpreter does not show up on or before the requested time, VCI will waive the first hour of your interpreting services as a good faith effort to keep our relationship with your office a positive one.

Please watch this commercial to learn a little bit more about our Blue Wall Trust Promise:

To our CUSTOMERS we pledge:

To provide friendly, prompt, and exceptional customer service.

To respond promptly to any and all inquiries about services or information.

To clearly state our rates and policies prior to service.

To charge fair market prices for all services.

To provide streamlined scheduling tailored to customer needs.

To provide a written or phone confirmation prior to all assignments.

To provide neutral interpreting services that pay equal respect to the paying customer and deaf client.

To custom match assignments and interpreters so that the best possible interpreter is sent for each appointment.

To provide customers with interpreters who are punctual, respectful, and professional.

To provide customers with interpreters who are nationally certified and who are qualified for a particular assignment.

To utilized the services of non-certified interpreters only when they are deemed qualified for a specific assignment.

To provide written documentation of interpreter certification upon request.

To provide interpreters who demonstrate exceptional ethics and confidentiality.