mcdonalds does it again

Posted Sun April 13, 2008 12:00 pm, by EVELYN G. written to McDonald's

Hi, I received a very interesting phone call from Mcdonalds resturant here in Holiday Florida.(4/13/08) This is all stemming from the deep fried bug complaint I posted on Planet feed back 2 weekd ago. Someone from the corporate office sent me an email and said someone would contact me. Well, he did his name was O****, who refused to give me his last name. He was very rude, and told me what the he@# else do u want us to do? I replied all I ever wanted was an apology and a refund the day it happened. he stated that was offerd, I told him that it was not, for that matter I was told my claim was forwarded to McDonalds Insurnce people and that it was no longer up to the Mgr of that resturaunt. He said I should have just excepted the $350.00 offered, and now Im not getting a thing from them and Hung up on me. The letter offering me #350.00 also stated If i sign the letter I was agreeing to remove all fault and blame from McDonalds ( so no apology) and I had to agree not to bring the event back up ever to anyone. so I didnt sign. It was about excepting responsibility, a common Thread we raise our children on, the same Children we take to Mcdonalds every day. However now it has really gotten ridiculous, as he really made things worse by acting like a jerk. Again I have been insulted!! So I just wanted to share on this mishap and we will see where it goes from here. Evelyn

I only wanted my Refund and expected an apology. but this is getting absolutly beyond the scope of Good Business. I now want a apology from O**** or whoever he was, McDonalds, J**** for Lieing from the Great Central Argonaut group. my Refund. my money for mailing 5 certified Letters just to get my original 10 dollars back. the check for $350.00 Offered in lieu of an apology. this time with an apology.

If your post was not quite so scathing and had a few less mistakes inspelling and grammar, I would think maybe you are an intelligentperson. Instead you sound like an ignorant jerk that wants to complainand make a few bucks doing it. Was anyone honestly hurt? Are youdying now because of a deep fried bug? I am sure you or someone inyour family has accidentally eaten a bug a time or twenty in yourlifetime without your knowledge. Get over it and quit being such astuck up ignorant fool.

Last year I was at a McDonalds here in Louisville and witnesseddomestic violence. I tried to help the lady that was being abused byher husband. The husband stood up and tried to hit me. I asked themanager to call the police and she said no she wasn't gettinginvolved. I went outside and the man tried to run over me with hiscar, then the manager decided to call the police. McDonalds SUCK.

There's nothing wrong with wanting an apology. I read a studysomewhere that a heartfelt apology may, in fact, actually reduce therate of lawsuits in certain situations. People just want to hear amea culpa when there's a mistake. I don't think insurance companiesagreed with that study though.

However, you're at an impasse. You want an apology; McD's isn't goingto give you one. It may very well be there's a clause in theirinsurance contract that they won't be covered in the event of alawsuit if they admit wrong-doing (and many people think an apology =admission of wrong-doing). So they feel like they can't apologize.

I know you say you didn't want the settlement in the first place and Ibelieve you. But, realistically, I think that if you want to get someclosure to this matter, you should take their offer of settlement.

Blame our sue-happy society. McDonald's cannot say they are sorry,for fear of lawsuit. It's sad, but true. That's why they wanted tohave you sign the simple waiver, in exchange for the $350 offer. Personally, I would have taken the $350 and ran, as I think that'smore than fair for what you went through.

I got a headache just reading all of these discussions back and forth. I tell ya what: Take the $350 from McDonalds, sign it over to me,and I'll apologize on McDonald's behalf. In fact, I'll get on myknees and beg forgiveness for them.

I'm sure you've been told this in previous posts, but you really needto spell and punctuate correctly if you want anyone to take youseriously. It's very unprofessional and I'm positive that you can dobetter if you indeed write yet another letter about your deal withMcD's.

Is there a reason this OP can't type or spell words out completely? This letter, and her plethora of hard-to-follow responses, is verydifficult to read. It's a prime example of a letter NOT to send to acompany.

Big companies prefer not to apologize, it admits fault and may putthem in a deeper situation for doing so.

The money offered is a lot for a fried bee, or even in place of anapology. However, it's not a lot to pay you to have you keep yourmouth closed about the issue. Depends on how you want to look at it.

I do understand that it's about the principal of it, and you may havebeen insulted by the reason behind their offer since it didn't comewith what felt like sincerity behind it. My grandmother got into acar accident 15 or so years ago in which she was hit by someone. Herrib cage broke and her heart stopped. It almost took her life. They(my grandparents) were considering it an accident and not going to doanything. However, the faulty driver's lawyer approached mygrandmother with papers to sign off on, that stated she would not seekany damages, and Grandma was very insulted. My grandparents came froma different time and did not understand this suing thing, but thisincident with the lawyer and the papers changed their mind, and in theend, did wind up suing which they have never done in their lives.

I understand to some degree how you felt. But if you aren't hurt orinjured permanently, I think I'd either take the $350 or let it go. They are most likely not going to budge on this. They are protectingthemselves is all.

I understand that you CLEARLY have nothing better to do with your timethan rant about the injustice that they didn't kiss your fanny overthis, but the reality is that they aren't gonna.

You admit that you didn't sign that claim because you weren't willingto shut up and let it go. They offered you MUCH MORE than theincident was worth (IMHO) and your continual carrying on about it onlymakes you look more like an opportunistic gold digger than a vicitm. I'd have been curt and irritated with you too!

You angled for a windfall and screwed it up by pushing it too far. Lesson learned and move on with your life.

A genuine, timely, heartfelt apology isn't going to happen. The GreatCentral Argonaut group can go back to whatever it is The Great CentralArgonaut group does. You refused the $350.00 offer and no higher offerseems to be coming along. Is one bee worth all this drama?

Nobody who is smart and has consulted an attorney would apologize fora situation such as this. It's the same reason companies are not ableto apologize when someone is injured on their property etc. etc. Ifyou wanted to, you could receive the apology and turn right around andsue McDonald's. And then what are they to say? Yes we apologized butwe still aren't at fault. Doesn't make much sense.

We as American's have become sue happy. Every time we trip and fall,every time a mistake is made, every time something goes wrong we arelooking for someone to sue. Someone that we can blame. So, in thisinstance you are blaming McDonald's for serving you up a bug (a bee tobe precise if I remember correctly). So think about this a moment, isMcDonald's really at fault here? Do you think that they knowinglystuck this creature in to the deep fryer knowing that it would beserved to some unknowing customer? I highly doubt it.

McDonald's is being more than generous. I'm with the manager, whatmore could you possibly want? Get over this already!