Customer Service

Here are our most frequently asked questions. If you can’t find the answer you are looking for please contact us

What Are the Payment Options

Credit Card – Mastercard or Visa

Pay Pal

Direct Deposit –

Are my credit card and personal details safe?

Your credit card information is never stored on our server, and is only used during payment authorization with National Australia Bank’s secure gateway.

Our merchant services use SSL encryption, which is an Internet standard and encrypts all of your details, preventing a third party from viewing your information. The instant you reach our checkout page, a padlock symbol at the top or bottom of your screen indicates that you have entered our secure shopping zone.

An internal security system, known as a firewall, protects personal information about you stored in our computer from being viewed by a third party. Information access is restricted within our offices and protected by a secure password.

How Long Will I Have To Wait For My Capsules Delivery?

Do You Ship Outside Australia?

I need my order by a certain date. Can you express post?

Yes we can express post if you request. There may be additional charges to cover the cost.

Can I Track My Order?

Yes. Once we have dispatched your order, we will send you an email with the tracking number for your order.

What Happens When The Item Is Delivered?

Deliveries will take place during business hours and the courier will normally ask to you to sign for the Parcel. If you are happy for the courier to leave the parcel at the door, you can add a comment during checkout.

Returns

You may return any unused products in as-new condition for any reason whatsoever within 30 days after receiving the products for a refund or exchange. You will however be responsible for the cost of freight to return the order to our warehouse plus a 15% restocking fee. We cannot refund products with opened packages and partially used. The refund will cover the goods but not post and packing.

Disclaimer: All product names, brands, logos, and trademarks referred to within Au.Caffe.com website are the property of their respective trademark holders. These trademark holders are not affiliated in any way with Au.Caffe.com and its products or the website.
NESPRESSO, DOLCE GUSTO are trademarks owned by the respective trademark holders and are not affiliated with Au.Caffe.com
Nespresso trademark is owned by Societe Des Produits Nestle S.A. and is not affiliated with Au.Caffe.com
Dolce Gusto is a trademark of Societe Des Produits Nestle S.A and is not affiliated with Au.Caffe.com