Disclaimer: Views expressed in these pages are of different authors (people who have send me these emails) and there is no way for me to check the authenticity of their claims. I welcome any response from Emirates on these specific complaints and that will be published on these pages also.
Please send your opinion or comments to the jawad@alumni.washington.edu

Sunday, July 10, 2005

Damaged Luggage

This is to share the bad experience that we had flying from Muscat to Shanghaivia Dubai. We travelled from Muscat on 06/02/2005 (June 2nd 2005) to Shanghaiby Emirates and when we arrived in Shanghai we found that one of our hadluggage was broken and the handle missing, internal beading was damaged. Wereported to the Emirates office there and they were ready to give us a softluggage as compensation to the broken one. We did not want have a soft oneinplace of this Emminent hard luggage that we bought in Singapore. She gave adamaged report and told us that we can go to Muscat and claim the damages. Wearrived after two weeks of travel to China and Japan and then went to theAirport office to hand over the broken luggage. They said that they need thereference number and since it is not available in the report thay will write toget it from Shanghai. After three weeks of waiting finally they called us andsaid we can come and collect the money. When we went there to collect thecompensation we found that they would give us 20 US $ that is equal to 20 OmaniRiyals. We said with that money we can not even buy a soft luggage and we dontneed your compensation and better replace with the same make. Now I am fightingfor it to get it replaced. Hope I will succeed in that. I will never evertravel with them again if they treat like this.