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Accessibility & Customer Support

Notice

In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. This includes the initial testing phases of the candidate selection process for state positions as well as the subsequent employment interview process. Any and all accommodation requests by applicants throughout the State employment process should be appropriately reviewed and considered by the ADA Coordinator and human resources staff in state hiring agencies. If you need such an accommodation, please contact:

OACS is comprised of two bureaus:

Bureau of Accessibility & Job AccommodationBureau of Accessibility and Job Accommodation (BAJA) is is responsible for ensuring accessibility to DHS services and programs by people with disabilities in accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. In addition, BAJA is the program designated by the DHS Secretary to carry out the Department's legal obligations under Title I of the Americans with Disabilities Act of 1990, Illinois Human Rights Act and Section 504 of the Rehabilitation Act regarding Reasonable Accommodation.

Bureau of Customer Support & ServicesBureau of Customer Support & Services (BCSS) provides critical case intervention when client benefits or services are interrupted. We also identify and pursue solutions to systemic barriers which cause such benefit or service interruptions and provide a resource for individual clients, providers and the community at large.