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Hi, Good Evening,Sorry to have missed you earlier, wasnt expecting you to be online mid afternoon!System Restore still not accessible no matter which route you take to get to it. Get same error message as before. Same Error message occurs when trying ti access My Computer > Properties or Control Panel > System.

Here are the logs you asked for;

Deckards Main and Extra;

Deckard's System Scanner v20071014.68Run by whitenoiz on 2007-12-21 20:00:53Computer is in Normal Mode.--------------------------------------------------------------------------------

Event Record #/Type116239 / ErrorEvent Submitted/Written: 12/21/2007 07:34:21 PMEvent ID/Source: 7032 / Service Control ManagerEvent Description:The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: %%1056

Event Record #/Type116223 / ErrorEvent Submitted/Written: 12/21/2007 07:33:23 PMEvent ID/Source: 7031 / Service Control ManagerEvent Description:The Windows Management Instrumentation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

-- End of Deckard's System Scanner: finished at 2007-12-21 20:02:55 ------------

Curlylad, Hi, Thanks for keeping us informed. Hope you had a good Christmas.Further update on current situation...Sttill no access to System Restore via any route BUT, System speed for the most part is pretty well back to normal. Also, Internet Adsl speed also back to normal most of the time. We have a WiFi router for our ADSL and its just possible that someone in the village may be piggybacking us despite the password protection on the router. (We use a hard wired connection between the router and the computer, we keep the wifi link for my laptop but thats a different story... one we neednt get into 'cos the laptop is broken and wont switch on...)Situation returned to near normal about 24/48 hours after our last contact with you with no further action on our part to bring this about.Still intrigued by being unable to access System restore or My Computer Properties though.If you have any brilliant ideas about this then please let us know! In the meantime we will soldier on and not make any changes unless you advise.Thanks again for all your help, and if we dont hear from you in the meantime have a Happy New YearThankswhitenoiz

Again I apologise for the delay in the reply.I had to ask advice on a few things which took longer than I anticipated.

The fact that you still cannot access system restore is more puzzling at the moment than worrying, I would like you to go through the following suggestions to see if either will allow you to gain access.

First of all make sure that you have or are using a user profile with Administrator privileges, then follow like so,

There are three methods that you can use to access System Restore functionality.

• You can access the System Restore Wizard through the Start menu. To access the System Restore Wizard, click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

• You can access System Restore through Control Panel. To open the System Restore Wizard, click Start, click Control Panel, and then click Performance and Maintenance. Under See Also, click System Restore.

• You can access System Restore through Help and Support Center. To access the System Restore Wizard, click Start, and then click Help and Support. Click Performance and Maintenance, click Using System Restore to undo changes, and then click Run the System Restore Wizard.

Try those suggestions and then let me know if any of them are successful.

Next there are a few folders and files that need removing, please follow the instruction below to do so.

Open My Computer

Double click C Drive

Locate the Folder New Folder, right click it and select Delete

Double click the Folder Program Files,

Locate the Folder DivXCodec, right click it and select Delete

Locate the Folder Incredimail, right click it and select Delete

Locate the Folder Smileys, right click it and select Delete

Double click the Folder Common Files

Locate the Folder Symantec Shared, right click it and select Delete

Click the back button until you reach the C Drive

Double click the Folder WINDOWS

Locate the File unvise32.exe, right click it and select Delete.

NOTE - If you receive an error message, right click the folder/file, choose Properties and check if the Read only attribute box is checked.If it is uncheck it and try the procedure again.

When you've done that post back here with a fresh HijackThis Log and let me know if you were able to access system restore by using any of the methods I outlined above.

Curlylad, Good Afternoon,Did all that you suggested but still no System Restore and still getting same Error Message.

It appears to me that we are rapidly approaching the point at which we have to reinstall Windows; regretably this is not an option!Windows XP was pre-installed on the machine and Service Pack 2 was downloaded from M'soft.

We have a Reload CD that reinstalls the 'fresh out of the box' condition but we cannot afford to lose all of the stored data on the C drive that occurs when the Reload disc is used.Also of course there is the question of then downloading SP2 and all of the security updates...

Backing up all of the data files will probably take forever and would involve the purchase of another hard drive to store all of the information. We cannot afford to do this at the moment.

If this looks to be the case then I guess that for the time being we are just going to have to live without System Restore...

Of course if you have any other suggestions ot thoughts on the matter we would welcome them.

I think our System is clear of all of the nasties that brought about the problem in the first place; system speed and ADSL speeds appear to be back to Normal.

Click Start | Control Panel | Administrative Tools | Services. Right-click System Restore Service and click Properties. From the Startup Type drop-down, select Disabled. Click OK. Close the Services and Administrative Tools windows. Right-click My Computer, click Properties, and click the System Restore tab. The System Restore tab should now display properly; however, the System Restore service will be disabled. Enable System Restore and click Apply. Note: All previous restore points will be removed.

Curlylad, Hi, Good Morning...OK did all of that...set Sytem restore to Disabled etc..Went to My Computer > Properties 10 second pause then got same Error Message as previously! Also tried to ste System Restore to Start from Services and got a different Error Message... 'Error 1067 The Process terminated unexpectedly'.I have set System Restore back to Automatic via Service>System Restore>Properties.Back to the drawing board Im afraid...Thanks whitenoizEdit; I think this System Restore problem is just a symptom of something else; When I try to open System from the Classic View of Control Panel, I get the same Error Message; right click on System gives only two Options, Open or make shortcut.Right clicking My Computer>Properties also gives same Error Message.

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