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if you are using office it can be set to not send some attachments.it is usually safe to rename the extensions on them to something stupid. make a copy of the file first . but to rename the extension you have to see it first. open any folder and goto the tools/folder options/ uncheck the hide extensions for known file types.hit ok then you can see the extension of all file names.See if that works for you.Other times its the size of the file you are sending the normal limit is 2 meg for email.

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Try "File" and "Save As", and see if can choose the 'Adobe PDF' as the "filtetype".
If not, then you need software, such as http://www.win2pdf.com to add PDF-creation capabilities to *ANY* program on your computer that has a 'Print' option.

Have you tried voiding the invoice? If this also freezes the program, then you will need someone to delete the invoice manually from the database. This is usually done with an SQL management software program. CAUTION: always backup your database before attempting this.

If an update to Norton 360 doesn't fix it, and Proventure tech support doesn't have an answer, just uninstall N360 and use a free product like AVG for your antivirus. N360 in general is just a resource hog, and doesn't keep you any safer than free products that are available. Windows Defender is a perfectly good spyware product, it's free and has a low footprint.

proventrue v1.0 is not comparable to latest WIndows OS.
the proventure v4. is the latest listed on their web site. and yet it is only comparable to Windows Xp.
you can try that one. but there is no garrenty it will work. cost for the upgrade is $8.00 cheap enough.

When the program prompts, then creates a backup file for a database, it has a .bak suffix (not amazing). However it also creates a folder in the 'Safe' folder under c:\program files\estimates... All I had to do was locate the most recent version of the db files in the Safe, copy the folder to the c:\documents and settings\...\Invoices directory, and the most recent uncorrupted database was readily available for File Open. Voila.