One woman resident reported she didn't "feel safe when another consumer comes into her room uninvited".

Despite failing to meet three of eight quality standards in the October 2019 audit, the home was re-accredited for three years.

The Tumut facility's ­re-accreditation was limited to 12 months after a September audit found it failed five of the eight standards.

Bupa’s Tumut facility. Source: Bupa Aged Care

It was not minimising the risk of infection, meals were not "varied and of suitable quality and quantity", and "significant feedback was given about the insufficiency of staff, that staff are busy and rushed and this impacts on the delivery of quality care and services".