Integrate Aftership with Salesforce Desk

About these integrations

Category

About Aftership

Aftership is a shipment tracking platform designed to be built into a company’s website as a branded tracking page. It provides customers with details about a shipment, including what courier is delivering the package, where it is, and when it is estimated to be delivered. For the retailer, Aftership reduces logistical workload by monitoring the status of a shipment and automatically sending updates to customers as that status changes. It also helps retailers identify and respond to problems in their delivery systems by providing analytic reports on how many shipments were sent, delivered, lost, etc.

About Salesforce Desk

Salesforce Desk is a help desk solution focused on today’s changing support environment. An environment where customers are not only talking to you, but also about you.

Utilizing Desk.com’s real-time agent interface allows you to handle both traditional 1-to-1 communications as well as monitor and respond to social media. Every customer communication is actionable and reportable, allowing you to easily manage your support needs.

Integrate Aftership With Salesforce Desk Today

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Aftership's End Points

Trackings

Create or receive tracking details for a shipment, including its carrier, destination, tracking number and the checkpoints that it has reached. This data can be used to set up customer alerts or to provide detailed analytics about your shipment history.

Couriers

Retrieve a list of couriers that are activated on your Aftership account or related to a tracking number for a specific shipment. The returned data will include the name of the courier, their contact information - website, phone number, etc. - and the fields required to track shipments that they are delivering.

Last Checkpoint

Receive information about the last checkpoint that a shipment has reached, including the courier, location, status, and the time that it reached the checkpoint. Then, you can use this data to send status updates to customers containing the most recent information available for their deliveries.

Notifications

Get a list of which customers receive notifications for a particular tracking number and how they receive them i.e. via email, SMS, etc. Then, use this endpoint to add or remove customers from that list to ensure that customers only receive relevant notifications in their preferred manner.