Importing Data Into the Knowledge Base

You can use the Import Tool to add sample QNA data to your knowledge base. This tool is located in the ./server/tools directory in the Knowledge Center installation folder. It comes with the following resources:

If it works, this script will import sample QNA data into the knowledge base.

Sample QNA Data

Here is an example of the data stored in the XML file:

<?xmlversion="1.0"encoding="UTF-8"standalone="yes"?><documentskbsId="knowledgeFAQ"lang="en"><document><question>What Is Knowledge Center?</question><answer>The Genesys Knowledge Center ultimate goal is to convert
your knowledge into the answers on the question your clients or agents have.
It delivers set of the component for administration, authoring and using the
knowledge. The heart of the system is the Knowledge Center Server that
aimed to find the best answer on the question you have asked.</answer><categories><category><name>General</name></category></categories></document></documents>