Report: Mobile Apps for Wealth Management 2015

Wealth managers have made little progress over the last year in offering their high-net-worth clientele exclusive mobile apps. Despite the fact that mobile devices are now more popular among high-net-worth individuals than PCs and notebooks. These are the key findings of our report, which benchmarks the mobile apps of 30 leading wealth managers worldwide and ranks BNP Paribas, Credits Suisse and RBC in the Top 3.... more

Robo-Advisors Report 2015

The disruptive effects of robo-advisors services to the traditional wealth management industry are growing. Whereas the market development in 2014 was dominated by the launch and growth of start-ups, established wealth management providers have started to strike back and are opening up to the robo-trend themselves. Our 2015 report analyzes in detail 19 individual robo-advisor companies and in addition, it evaluates six new automated services by established financial services companies... more

Report: Digital and Mobile Solutions for Financial Advisors 2015

Wealth managers’ traditional model of providing financial advice is under attack by computer software with increasingly cognitive abilities. But wealth managers can fend off these threats by applying the right technology themselves. The report details the strengths and weaknesses of 15 vendors in the fields of mobile apps, digital communication, and analytical and social media solutions for financial advisors. ... more

Briefing 05/2015

The Apple Watch has been described as watch-like, but more of an extension to a phone. Will it evolve from this and will it play a leading role as part of a broader wearables trend thanks to Apple’s leading edge marketing?... more

Event Presentation 03/2015

Our head of research, Steffen Binder, was recently invited to present our research on the impact of the mobile revolution for wealth management and private banking. We offer members of the MyPrivatebanking Research Community the main charts on the trends, usage numbers, best practices and conclusions for free. ... more

Briefing 04/2015

Gamification has developed into an important tool for financial services firms to reach out to clients, prospects, job seekers, employees and other stake-holders. This brief encourages wealth management firms to use gamification as part of their digital strategy, it shows best practice cases and suggests strategic recommendation... more

New Report: Social Media in Banking and Wealth Management

Over the last two years banks have improved their overall presence in social media, But the bad news is that the banks’ social media activities are unevenly distributed. The wealth managerment divisions have only marginally improved. Just 40% of the 20 leading wealth managers worldwide have a presence on Facebook, while 50% are active on Twitter and 73% can boast a LinkedIn page. These relatively poor results are lagging far behind the level of social media activities in the retail banking arena... more

Global Survey of Mobile Disruption in Wealth Management 2014

More than 80% of the affluent/high-net-worth individuals worldwide use apps or mobile websites for financial matters. The Chinese are the most advanced users of mobile technology when it comes to their financial affairs. For instance, 96% of Chinese respondents are using mobile apps for financial transactions and information, whereas this proportion is only 74% in the US and 71% in Germany. These striking outcomes are among the results of MyPrivateBanking's new report ... more

Robo-Advisors Report 2014

Robo-advisors, primarily web-based wealth management providers that offer automated investment services, will grow rapidly and pose a real threat to the business models of conventional wealth managers. Within five years the global assets under management of robo-advisors is estimated to grow to $255 billion. In order to demonstrate the disruptive force of robo-advisors the report has quantified the threat potential of 14 leading robo-advisors companies worldwide ... more

Report: Websites for Wealth Management 2014

In our fifth annual global ranking of the websites of 40 leading wealth managers and private banks websites we evaluate desktop and mobile websites side by side for the first time. ABN AMRO, Société Générale, Coutts and Investec come out as the Top 3 in the overall ranking. However, in general wealth managers largely neglect their mobile websites. A major weakness in the overall digital strategy of these firms.... more

Report: Mobile Apps for Wealth Management 2014

The majority of wealth managers equip clients with mobile solutions that offer only basic functions with simple features and support. More advanced functions to cater for clients’ needs for investing and communication and for customer retention are still lacking. These are the key findings of our report, which benchmarks the mobile apps of 30 leading wealth managers worldwide and ranks DBS Bank, Citi Private Bank, BNP Paribas and Northern Trust in the Top 3... more

Report: Mobile Apps for Fund Management 2014

The vast majority of leading fund managers lack effective mobile apps strategies. This is one of the main finding of our new report "Mobile Apps for Fund Management 2014 - A critical channel to reach investors", which analyzes the mobile apps of 20 leading wealth managers worldwide and ranks Invesco, Franklin Templeton and Vanguard in the Top 3... more

Report: Mobile Apps for Banking 2014

Only a small number of leading retail banks have made significant progress in their mobile app offerings since last year’s report. Most banks are stagnating, showing an incomplete app portfolio with limited integration into everyday business processes and still treating their mobile channel as a ‘nice-to-have. The winners of our 2014 ranking are DBS Bank and BNP Paribas. Runners up are UBS and Westpac.... more

Report: Mobile Apps for Financial Advisors 2014

Mobile solutions for financial advisors have made significant strides in the development of their revolutionary potential as an engine of change in wealth management industry. This is the main finding of the report “Mobile Apps for Financial Advisors 2014” by Swiss research company MyPrivateBanking Research, which analyzes the mobile solutions for financial advisors offered by 14 leading software vendors.... more

Report: Social Media for Wealth Management 2013

The banks Barclays, Coutts and Wells Fargo offer the best social media presences for their wealthy clients, but overall the quality of the social media activites by wealth managers did not improve noticeably over the course of the last year. These are main findings of MyPrivateBanking's third global ranking of the social media presences of 30 leading wealth managers for which, in total, almost 500 social media presences were evaluated. ... more

Report: Websites for Wealth Management 2013

In our fourth annual global ranking of the websites of 50 leading wealth managers and private banks the private banking and wealth management websites of ABN AMRO, Barclays and Coutts come out as the Top 3. We are cautiously upbeat about the overall trends in the development of wealth manager websites. Although the average score for all the wealth managers evaluated remains the same, at 61%, as in 2012, this year’s analysis was based on tougher criteria... more

Report: E-Publications for Wealth Management Clients 2013

Many wealth managers are not yet offering a balanced portfolio of publications via electronic media for their clients. Although basic features prove to be satisfactory, the most critical shortcomings are in the areas of content offered and available media formats. These are key findings of our new report that evaluates in total about 300 e-publications of 35 leading wealth managers worldwide along 34 criteria.The winner of our ranking is UBS, followed by Credit Suisse and... more

Report: Mobile Apps for Wealth Management 2013

Wealth Managers are making significant progress towards providing their wealthy clients with apps that equip them for a mobile world and yet there remain critical shortcomings in the range of mobile functions offered. These are key findings of the new report “Mobile Apps for Wealth Management 2013” for which MyPrivateBanking Research analysed and ranked, in total, more than 100 mobile apps of 30 leading wealth managers worldwide.... more

MyPrivateBanking Lunch Presentation in Zurich, Nov. 6th, 2013

On November 6th, MyPrivateBanking Research will host a lunch presentation on the best use of mobile apps to reach and engage wealthy clients. The reception and presentation will take place in Zurich, Switzerland. The event is free and you can register here... more

Report: Mobile Apps for Financial Advisors 2013

Mobile solutions for financial advisors to support client interaction and the potentially most rewarding developments in the wealth management sector. The MyPrivateBanking Research report analyses the mobile solutions for financial advisors offered by ten leading software vendors.... more

Report: Social Media for Wealth Management 2012

The majority of leading private banks and wealth managers lack effective social media strategies. This is the main finding of our 2012 report, which analyzes the social media activities of the 30 leading wealth managers services worldwide and ranks Charles Schwab, Deutsche Bank and Coutts in the Top3... more

Report: Wealth Managers' Websites 2012

In the annual global ranking of the websites of 40 leading wealth managers and private banks by MyPrivateBanking Research the private banking websites of ABN AMRO, UBS and Royal Bank of Canada come out as the Top 3 in the 2012 report.... more

Report: Mobile Apps for Insurance 2012

Adoption of mobile apps in the insurance industry is still at a very early stage. For our new report we benchmarked a total of more than 100 apps offered by 30 leading insurance companies worldwide. The overall winner of the app ranking is the French AXA insurance group, followed by the AEGON group in second place and AVIVA in third. But less than 10% of global insurers have comprehensive app strategy ... more

Strategic Choice Must Drive Online Presences

Over the last two years or so we have published a host of reports analyzing, comparing, benchmarking and ranking the mobile apps, social media and websites of global players in the banking and wealth management industry. We have found a few excellent offerings but, at the same time, we have found way too many poor ones. Most banks just don’t have a clear vision for the WHY, WHAT and HOW of their social and mobile strategies.... more

Apps lack functions to register and track claims

Mobile Apps of insurance companies fail at providing the most basic interactive functions for the user, such as features to ask for an offer/quote, register a claim and check the status of their claim. As a result the insurers forgo their mobile apps’ potential to support clients in their time of need as well as losing opportunites to win new clients.... more

Report: Social Media in Banking 2012

Only a select group of the world’s leading banks have finally grasped the opportunities of social media such as Facebook and Twitter to reach out to their retail customers. In our ranking of the world's top 50 banks Citibank comes out as winner. Runners up are BBVA of Spain and the National Australia Bank. A disappointing third of the benchmarked global banking players still only attain... more

A Case Study of Deutsche Bank

The new MyPrivateBanking Research Brief identifies and discusses crucial success factors for social media in banking. Deutsche Bank's global social media presences are used for an in-depth case study that clarifies the necessary steps and challenges to achieve outstanding results in social media. ... more

2011 Mobile Applications Report

The mobile applications of Deutsche Bank and the French bank Caisse d'Epargne come out as winners in a benchmarking of a total of almost 200 mobile apps, offered by the world´s top 50 banks. Scoring 40 points out of 60 with just a single app, Bank of China is the winner in the category of best standalone banking app. Surprisingly, only one US-based bank has made it into the Top10 of... more

Social Media in Banking Survey

Overall, global banks have presences on all major social media, however, especially on Facebook, by far most popular network, they are doing worse than with other social media. According to our recent survey the world’s top 50 banks received on average only 67 out of 100 possible points for their Facebook presences compared with 84 points for their LinkedIn profiles.... more

Social Media Analysis

One of the areas that is giving many banks around the world a headache in social media are regulatory and compliance issues. In this analysis we pinpoint the issues that are especially critical... more

New MyPrivateBanking Research Report

The 2011 report on private banking websites by MyPrivatebanking Research finds that compared to the 2009 survey the overall quality of the websites has not improved: less than half of the banks have mastered the basic requirements for a private banking website and... more

MyPrivateBanking Research Flash

New research findings by MyPrivateBanking Research reveal that only 10% of the world’s most important wealth managers publish performance data for their discretionary accounts and only 22% offer specific information about their fees.... more

MyPrivateBanking Survey

New research by MyPrivateBanking Research finds that only half of the world’s 30 most important banks and wealth managers offer mobile applications for their clients. Even worse, only three providers (10%) go beyond applications related to online banking.... more

MyPrivateBanking Research

The majority of Private Banks and Wealth Managers worldwide shows little regard for the protection of personal data on their public websites. MyPrivateBanking Research surveyed 195 websites in the 17 most important banking markets and found that 61% of the wealth managers and private banks do not offer secure web messaging and... more

Comment by Steffen Binder, Research Director

Talk to a private banker about the Internet and the usual response is a shrug of the shoulders. Dig a bit deeper and you hear that wealthy clients are too conservative, too cautious or too old to use the Internet... more

Wealth Managers: Using the Web to Win New Clients

The future of private banking and wealth management is increasingly tied to the Internet. Today’s new generation of clients uses the website of a wealth manager as the primary information source to start any potential business... more

Analysis by Steffen Binder, Research Director

In his seminal work, ‘Competitive Strategy’, the world-renowned Prof. Michael Porter has identified five major forces that shape competition and success for the players in every industry. If you look at social media through the perspective of these five forces, the consequences they unleash for the competitive dynamic in the banking sector become very clear.... more

Mobile Apps Survey

Of the 10 most important features user expect of their banking mobile apps, for only three is provision by the banks adequate. This is a leading finding of a survey by MyPrivateBanking Research, in which we compared the features integrated into the mobile apps from world’s 50 top banks with the needs voiced by the users of banking apps. ... more