External Dispute Resolution (EDR) Scheme

If you are not satisfied with the way in which we have resolved your complaint, or if we do not respond speedily, you may refer the complaint to an external and independent dispute resolution (EDR) scheme. Financial services EDR schemes are independent bodies with the power to investigate disputes against scheme members, and to make decisions that are binding on their members. The EDR scheme must act in a way that is fair to all the parties. The scheme is free to our customers.