Problem resolution with Screensurfer is a multi-level activity starting with the Support Button on the Administrator's Console.
Screensurfer support addresses all dimensions of your relationship with iE (the producer of Screensurfer). All issues regarding the product and its use, sales and account status (payments) are managed through the Screensurfer Support Web site.
Flowcharts
The support pages include problem resolution flowcharts which address common troubleshooting situations. The following chart is provided here as an sample view of Screensurfer product troubleshooting.