I did a copy to new of an existing incident then compared it to the once I copied from in a report. All looked fine to me. You might try the same to be sure you don&#39;t have something different from my server envirionment.

Copy to New isn't exposed for Work Order, at least n 7.6.04 using the web client. Generally it's not recommended anyway, due to possibly bringing over some hidden fields you don't want. It can be exposed through Developer Studio; or you can build a button to push the info you want from the old work order to the new (like "copy change" does in Change Mgmt)

SRM, you cannot copy existing requests. That would be a customization.