Frequently Asked Questions

Q: How long does will it take to get my company up and
running?A: This depends on the complexity of your business and and collections processes.
If you are starting new without data migration, your Collect! system can be up and
running in just a few hours. We have industry-specific "quick start" databases that
come pre-configured so that most of the setup is already done and all you have to
do is start entering your clients and debtors.

Q: Are your programs easy to learn?A: We think so...and so do our users. Collect! was designed to be used by the
average business owner or employee, not computer scientists. Collect! is
intuitive and easy to use because they are designed with the look and feel of
software you use everyday.

Q: What is the difference between your Premise product and your Cloud Product?A: Remote Desktop Connection...The user interface, features, and functionality for both is identical. The key difference is where
your data is stored. In a Premise install, you download and install Collect! on to your own hardware. You are responsible for managing your hardware, network, and database.
With our Cloud solution, we store everything on our own servers. You can access the system with any computer or device that has Remote Desktop and an internet connection.
The setup is similar to connecting to a terminal server through a virtual private network, only we manage the hardware, networking, and database.

Q: How does your pricing work?A: Unlike many other software companies, we don't charge our users for features
they don't need or use. Collect! is priced by user and option so the software is
relatively inexpensive for smaller businesses and goes up for larger ones.
Because pricing varies, please contact a Collect! sales representative for your
specific pricing.

Q: Can I use your program on more than one computer?A: Yes. Collect! is designed for multi-user environments. All of your
organization's information is stored within a single database, so if someone
makes a change on one computer, it immediately shows up on all other computers.

Q: I like to work from home on the weekends, can I access my company
data from home?A: Yes. With our Premise product, all you need is an Internet connection at your office and your
home, you can work from home just as if you were at the office. Check your
local listings for a local network technician who can set up a secure connection
for you. With our Cloud product, you can use any computer with the Remote Desktop Connection
software installed and an internet connection. With our Lite product, all you need it a browser and an internet connection.

Q: Is Collect! encrypted?A: Encryption with Collect! for data-in-transit or data-at-rest is handled through
Microsoft® SQL Server. These are features that you can configure at your leisure.

Q: Do you have a Debtor portal in Collect!?A: No, but we are working on it. We hope to have a portal in the near future that
will allow you to have your debtors sign in and make payments or negotiate payments.
Several of our Payment Processing partners
offer online payment portals. You can use them now until we can integrate them into
our own portal.

Q: I see that your application has an Credit Reporting component. What if I
don't need that?A: If you don't need that feature then you just don't order it and you save money.
Put the difference into your own pocket or use it to grow
your business faster. Unlike other software suppliers we don't charge you
for things you don't want or need. When your business grows to where you need
that option then just call a Collect! sales representative and we can turn it on
in no time at all.

Q: What is new is version 12? Do I now have to license an installation of Microsoft® SQL Server?A: Version 12 is our first major release in over 10 years. New features include MS SQL server as the database engine,
simpler upgrade process from older versions of Collect!, user interface enhancements, a re-engineered web portal for your
clients and operators, a dashboard interface running on Microsoft® Reporting Services, and loads more.
Licensing MS SQL Server is dependent upon your database size and your preference on features. If your database is less
than 10 GB, then you can use the free MS SQL Express edition. If your database is over 10 GB or if you would
like to have some of the feature available in the Full Edition of MS SQL Server, then you will need to contact a
sales representative for Microsoft to purchase a license for MS SQL Server.