#ICMIchat Recap: Giving Thanks for Great Customers Service

It's that time of year again. A time to reflect, give thanks, and prepare for a new year (and also to eat lots of really, really good food). In the spirit of Thanksgiving we paused to give thanks for great customer service.

It takes a team to deliver great customer experiences, and it also requires a delicate balance of the right people, processes, and technologies. During our #ICMIchat this week we discussed that balance and also celebrated some of our best customer service achievements of 2015. Read the recap below to see what made your peers proud this year, and what's on their contact center wish list for next year.

From all of us at ICMI, Happy Thanksgiving! We're thankful to serve such an amazing community of contact center professionals. We hope you have a happy, healthy, and safe holiday.

Join us next week for another #ICMIchat. Our host Kevin Hegebarth will lead a discussion on what contact center agents really want. The conversation kicks off at 1pm EST. Just follow and use #ICMIchat to participate!

Erica Strother Marois is the Community Strategist at ICMI. With a background in marketing, public relations, and social media, she brings nearly ten years of community management experience to ICMI. Erica manages ICMI’s robust network of community contributors – 500 strong! She also hosts ICMI’s weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in our community. Erica produces our webinars and many other content initiatives like Contact Center Insider, our weekly newsletter. She also partners with vendors in the community to nuance their viewpoint on important topics. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events – working with attendees to enhance their event experience and bring the ‘fun’ to attending an industry event. Erica is a connector of people – in any medium – and the contact center community is lucky to have her on their side!