Delivery and returns

In general, all the orders are processed and ready for shipment within 2 workdays from the order date and each customer receives a tracking link.

The delivery fees contain the packaging and shipping costs. The packaging costs stay unvaried while the shipping costs may vary according to the country.

The packaging we use was specifically designed for the shipping of wine bottles. We are covered by a shipping insurance, so should the customer receive a damaged package, they are kindly asked to inform e-barrel by writing. The address can be found at the bottom of this page.

At the delivery of the package, the customer is asked to check the content and inform the delivery person as well as e-barrel in case of problems. E-barrel cannot be made responsible for any errors made during the preparation of the order due to incomplete or inexact information provided by the buyer, nor if the product was damaged in shipping, nor for late deliveries.

Free delivey

Occasionally delivery fees might be offered for orders over 250 euro and delivery in Parcel Shop (where available) and for a maximum of 21 bottles. The delivery fees cannot be offered in some countries such as Bulgary, Greece, Hungary and Romania.

Return policy

Should you encounter any problems with the ordered products, you can return them within 15 days from the delivered date and you will be refunded the purchase price. Please note, that the return shipping fee is at charge of the customer and will not be refunded. We do not exchange or refund products that are entirely or partly in damaged or used condition.

Contact

e-barrel s.a.r.l.

13, rue Jules Wilhelm

L-2728 Lussemburgo

E-mail: welovewine@finebarrel.com

Telephone: +352 20301045

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