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Mark Henderson is Chief Executive of Home Group
This is not just about our customer service – although getting this right depends upon us doing this brilliantly. It’s about the relationships we have, and those we build, and the level of trust that underpins these.

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National Housing Federation response to the Chancellor’s 2017 Autumn Budget

In response to the Chancellor’s 2017 Autumn Budget, David Orr, Chief Executive at the National Housing Federation, said:

“This was billed as the ‘housing Budget’ and we see there is much to welcome here.

“We particularly welcome the changes to Universal Credit, including advance payments and the removal of the seven-day waiting time. These changes will make a direct and positive impact to the lives of housing association tenants.

“The big challenge for the nation remains the supply of new affordable housing. We share the Government’s ambition of reaching 300,000 new homes a year, every year for the foreseeable future.

“Today’s package of measures are a good signal of intent from the Chancellor. On their own, they may make an incremental difference but will not deliver a step change in the supply of new homes.

“While the Chancellor is right to say there is no silver bullet, a long-term supply of affordable land is the critical factor. We will need the Government to ensure that public land is used for housing and that private land is bought where it is needed to create new communities.

“We look forward to working with the Government to build the homes the nation urgently needs.”