Re: Calling tech support to file a complaint about HOME

Why will SCEA make a call center/department for Home and waste money for salaries and etc' will they can use the forums.

It's a smart move on their behalf.

Not to mention a Home tech over the phone could only so much if you think about it.

That would be great.... If they actually did that effectively. Instead they pend the vast majority of their time promoting new content and largely ignore problems with the service. Have you browsed through the support forum over the last few years. It's where threads go to die, never to be resolved by anyone from Sony, and rarely even responded to.

In all fairness, I do think Joystick_Warrior does try over in Support, but he's merely an intermediary and can only do so much. I see great communication from several of the developers...we seem to matter more to them.We lack any official reponse from staff on significant issues and our pleas for answers often seem to fall on deaf ears.

As I see it, the community does much more to solve people's issues than anyone connected to Sony. There are times however that none of us have the solution for problems that we encounter. It's frustrating when we experience this and there's no one to speak to about it but ourselves because communication from those in the know is so lacking. Speculation and rumors then rule the day.

Re: Calling tech support to file a complaint about HOME

It's a bit like the time EA just vanished one day and Rob's posts and account were even removed from existence like a huge cover-up. All they had to do was tell us what was going on and why it wouldn't come back but this was apparently too big a PR no-no for EA so it was up to the community to find out the answers.

As you say there's some stuff we can figure out for ourselves and we know better but other things that need direct communication from developers, publishers, testers, mods, etc you name it and then we are stuck.

Jersquall: Any new news on Home on PS4 yet?

Tempest_Fire: Due to a shifting landscape, PlayStation Home will cease publishing new content on November 12, 2014.

Re: Calling tech support to file a complaint about HOME

you know instead of bashing me or being harsh, you guys ever think, some users will have trouble calling. And, some won't know how to get through anymore when it comes home support. You just can't hit ZERO anymore. You can, hit ZERO after voice options.