How to Use Net Promoter to Drive Business Growth - [Free eBook]

Net Promoter has become the industry standard customer loyaltymeasurement. Businesses see customer experience as an imperative. Do you?

What you will learn in this ebook:

Creating an ultimate experience that appeals to both the heart and the head is our goal. Customers give their money, fans give their hearts.

Recommendations Are More Important Than EverWhen Net Promoter came into the marketplace in 2004, social media was in its infancy. In the originalresearch behind the Net Promoter methodology, the response to the question “How likely wouldyou be to recommend [company] to a friend or colleague?” had the strongest correlation to financial growth.

Lessons from UberUber, the crowd-sourced, app-enabled, on-demand driver service, provides a great example of adisruptive company that offers some lessons on how to think about customer experience and innovation

Significant Disruptive Forces in the MarketMany new companies in the market, like Zappos, Airbnb, and Uber, offer innovative business modelsfocused on radically improved, or radically different, customer experience.

Innovate or DieEstablished businesses often cite the difficulty of changing deeply ingrained, highly developed habitsand approaches.

What you also will find in this report

The Value of Loyal Customers

Most Companies Do Net Promoter Wrong

It’s the Action, Not the Measurement

Manage the Journey to Create Promoters

Download: How to Use Net Promoter to Drive Business Growth

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Doubled sales with customer insights

“In our efforts to become a value-driven company that listens to our customers and employees stories in real-time, Effectly and their customer centricity iniatives togeheter with the Experience HUB, have been a great success for us then we more than doubled our sales.”

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About Effectly

Effectly applies the latest in customer-experience research and technology to help mid to large-sized companies align their entire organization with their customers.

By combining advanced customer-experience software, built on top of award winning cloud platform, Success Advisors that help you set and reach your goals, and a Program Support team to take care of the day-to-day tasks - Effectly ensures your transformation into a customer-centric organization is a lasting one.

Effectly’s customer-experience products and services are the most comprehensive in the industry - including rapid voice-to-text transcription and analysis across every touchpoint, custom dashboards and reports that provide actionable insight into customers and employees, the ability to respond to customer feedback in real time, a review platform that boosts your organization’s average ratings and more.