We had an extended lay-over between LA and Rome in New York. Based on the advertisement, we had enough time to participate in both the downtown and uptown tours. However, the tours began late and more importantly, the bus driver would exist the bus during stops, and we were stuck on the bus at one stop for sometimes 10 minutes or more. When a fellow traveler nicely asked, "When are we going to move on," the bus driver hotly responded, "WE ARE NOT A TAXI SERVICE. We will go when we go." So rude and not what was advertised. The 3-stars is given due to being able to see a lot (not nearly what was expected) in a few hours.