CONNECTION TROUBLESHOOTING [STEAM]

In this article you'll find several troubleshooting suggestions for when you're experiencing connectivity issues when trying to play Rocket League online. Connection problems with Rocket League could be the result of many different variables. Below you will find the most common fixes for user’s experiencing any of the following messages in game:

“You are currently not connected to the Rocket League Servers”

“Not Logged in to Rocket League Servers”

“No servers online, Please try again later.”

The suggestions are listed in order of what we've noticed solves the most issues you might run into. Therefore, start from the top and work your way through the suggestions, hopefully you'll be back on the field in a jiffy!

Check your region

First of all you should double check that you’re playing in the correct region. That will both improve your ping and make sure that the data doesn’t have to travel so far and get lost on the way.

Restricted regions

Because of agreements with our online service provider, there are certain regions that are unable to connect to Rocket League’s online multiplayer component. As a result, server access is restricted in the following regions:

China

Crimea

Cuba

Iran

North Korea

Sudan

Syria

Restart your router

A step that solves the majority of issues with disconnections (Also helps if you are experiencing lag!) is to simply disconnect your modem/router from the power. Leave them off for 1 minute and then plug them back on.

Wired connection

Make sure that your computer is on a wired connection. WiFi is obviously a more comfortable solution, but connecting with a wire is much more reliable and is therefore the better option of the two as WiFi can receive interference from many sources.

Disconnect other devices from the network

Remember that streaming videos and movies, or downloading files while gaming at the same time can have a negative impact on your gaming experience, even if it's other devices using your connection. This can range from lag & rubberbanding issues to getting disconnected from matches.

Update Internet Explorer

Rocket League’s Windows client utilizes some of the settings you have in Internet Explorer (even if it is not your default browser), it is important that IE is up to date in order to connect to the Rocket League servers. If you’re experiencing errors, try to update IE using the latest download from Microsoft here.

Verify that Internet Explorer privacy settings are set to medium

Since Rocket League’s Windows client utilizes some of the settings the user has set in Internet Explorer, in order for the client to connect to our server, IE’s privacy settings may need to be adjusted. You can do that by following these steps:

Close Rocket League

Open Internet Explorer from your Start Menu

Select the Tools (Cogwheel) button or press Alt + X

Select Internet Options

Select the Privacy Tab

Move the Privacy Setting slider down to Medium or lower

Select Apply and OK to apply your changes

Update Internet Explorer security protocol

If you are still experiencing problems connecting, you may need to update your security protocols in Windows to disable certificate revocation and SSL 2.0 and 3.0 and enable TLS 1.0, 1.1, and 1.2. In order to do this follow these steps:

Close Rocket League

Press the Windows Key on the keyboard

Use the search bar and enter Internet Options

Once in the Internet Options window, select the Content tab

Click the Clear SSL state button

Press OK on the popup confirmation window

Select the Advanced tab

Scroll down to find the SSL and TSL checkboxes

Uncheck the boxes labeled:

Check for publisher’s certificate revocation

Check for server certificate revocation

Use SSL 2.0

Use SSL 3.0

Check the boxes labeled:

Use TLS 1.0

Use TLS 1.1

Use TLS 1.2

Select Apply

Port Forwarding

Please note that opening ports may pose a security threat to your network and should be done at your own discretion. Port forwarding will not improve the quality of your connection to the game servers, it will only help in cases where you are unable to contact the Rocket League servers while you are online.

In some cases, your router may be blocking communication with Rocket League servers, causing you to receive an "Unable to connect" error. In order to bypass these measures, you may need to manually forward these ports.

Open your web browser (ex. Chrome, Firefox, etc.)

Type your Default Gateway into the URL Address bar to access the router

Here you may be prompted with a popup window requesting your username and password

Once you have entered your router’s configuration page, look for a page called Port Forwarding

Once you’ve reached the correct page, you can add entries for Rocket League using the following port ranges:

7000 – 9000 UDP (For Game Servers)

80 TCP (HTTP Connections)

443 TCP (HTTPS Connections)

Note: Every router is a little different, so if you run into problems with this guide try searching the support site of your router’s manufacturer for a more specialized guide on “Port Forwarding”.

Google Public DNS

This is an optional step, but worth trying. You can configure your network to use Google Public DNS, check out the instructions here.

If you are still experiencing connectivity issues please submit a ticket so we can help out!