Optimum Wi-Fi Service

Videotron’s Optimum Wi-Fi Service allows you to access your Wi-Fi network from any room in your home. We also offer solutions based on your needs and your home’s physical constraints.

Please note that wall thickness and layout, as well as the number of objects located in the surrounding of the Wi-Fi’s signal, can sometimes affect Wi-Fi speed. Sources of interference within the customer’s Wi-Fi environment (e.g. other nearby connections, microwaves, non-DECT cordless phones) can also affect the quality of the Wi-Fi signal.

In some cases, a Wi-Fi optimizer may be required. The device used may vary depending on the customer’s needs. In all cases, Wi-Fi speed cannot be guaranteed.

• D-Link DHP-310 firmware upgradeNote: Do not unplug the power supply or Ethernet cable during this procedure.

Plug the DHP-310 device into an electrical outlet.

Using an Ethernet RJ-45 cable, connect the computer to the DHP-310 device.To access the Configuration Wizard, open a Web browser (e.g. Internet Explorer) and type:http://dlinkapXXXX orhttp://dlinkap orhttp://dlinkapXXXX.local(XXXX corresponds to the last four digits of the device’s MAC address). The full address can be found on the wireless configuration card that comes in the DHP-310 box.

Make a note of the number of the firmware’s current version found at the top of the Login page.

The following message will appear onscreen, confirming that the upgrade is in progress.

Once the upgrade is complete, it is possible that the computer disconnects from the network and that the following message appears: After a few seconds, the Wizard will be accessible again.Note: The error message may vary depending on your browser.

Lastly, a confirmation will appear indicating that the upgrade is complete.

• D-Link DHP-308 firmware update

Note:

Do not unplug the power supply or Ethernet cable during this procedure. Doing so may damage the device.

Make sure that the newest version is installed by clicking on Status in the Administration section.

What support entailsThe technical support available from Videotron regarding its Optimum Wi-Fi Service can be defined as follows:

Videotron aims to offer complete support when installing Wi-Fi optimizers. During the initial installation, optimal configuration is carried out by a technician who then follows up with a detailed report. Please keep this document to refer back to if necessary. A request for a home consultation with a technician after the warranty period expires could entail additional fees.

The following devices are not covered by Videotron’s remote technical support service:

Streaming players

Wi-Fi enabled appliances

Driver installation for computers

SmartTV

Multimedia players

Video games

WEP Wi-Fi devices

Subject to change without prior notice.

• FAQ

What devices can be configured by Videotron technicians with our Optimum Wi-Fi Service?For this service, Videotron technicians can connect up to 5 of the following Wi-Fi enabled devices to the customer’s router:

Smartphones

Tablets

Computers: from Windows XP and up - MAC 10.5 and up

Network configuration and reservation of a Wi-Fi printer’s IP address (not including driver installation on the customer’s computer)

Streaming players

Note :

Devices must support WPA or WPA2 encryption, WEP enabled Wi-Fi devices are not covered.

Some devices that are configured by our technicians are not covered by Videotron’s remote technical support. Please refer to the “What Support Entails” section for further information.

What is Powerline technology?Powerline technology extends Internet access to the rooms in your home where the Wi-Fi signal is weak. This technology boasts an electrical circuit accessible from every room without having to rely on additional wiring. You must own at least two Powerline devices for your network to work. Devices such as the DHP-308 and the DHP-310 run on

Powerline technology.

What is a wireless repeater?The Arris WR2100 wireless repeater recreates the Wi-Fi signal of any router, thus ensuring better coverage in areas where the signal is weak or non-existent. The repeater is placed halfway between the Wi-Fi router (or the Wi-Fi point of access) and the room/zone experiencing a weak signal.

I am unable to turn on my Powerline device. What should I do? Verify that your device is plugged into an electrical outlet. The Powerline device cannot function if it is not connected to your home’s electrical system.

How do I reset the equipment’s default settings?Consult the User Guide that came with the equipment you wish to reset.