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Returns & Refunds

Our Returns Policy has been extended for the holiday season: customers have until 11 January 2019 to return items purchased.

Can I change an item?

If your order has not yet been shipped please contact our Customer Service to request its total cancellation; you will immediately be able to make a purchase of the desired products since the amount of your order is only ever charged at the time of shipping the goods. If your order has already been shipped we invite you to wait until it arrives and then contact our Customer Service to request its return.

How can I return an item?

Before sending the item back to us you must contact our Customer Service to issue authorization for the return.

I've received a different item to the one ordered, what should I do?

Should the product received not be the same as the one you ordered, www.ermannoscervino.com will take full responsibility for the return. You should contact our Customer Service which will issue authorization for the Return Service and make arrangments with the carrier to pick up the package at no extra cost to you. A new delivery bill will be issued and sent to you by email which you must print and attach to the package. As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within 14 working days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

I don't like the product delivered to me, what should I do?

If you don't like the product purchased just contact our Customer Service to request authorization for a return and then send the package back to the warehouse they were sent from at your own expense*. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within 14 working days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order. *except for customers in Germany or Austria for whom the return expenses are always charged to www.ermannoscervino.com

I've received a defective product, what should I do?

If the product purchased has any defects, then www.ermannoscervino.com will be fully responsible for the return. You must contact our Customer Service and they will issue authorization for the Return Service and organize a carrier to pick up the products at the address you indicate at no extra cost. A new delivery bill will be issued and sent to you by email which you must print and attach to the package to be returned. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within 14 working days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

How can I check the delivery status of the return?

If you have the number of the delivery bill you can track the shipment of the return on the selected carrier's website.

When will you send me the refund?

As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 14 working days.

What can I do if the amount refunded to me is not correct?

Contact our Customer Service, and they will check the amount refunded and take care of paying you the difference.

Can I change a product bought on www.ermannoscervino.com in a store?

No. To change an item you must always return it to www.ermannoscervino.com