Can't search contact directory in vvx310

Can't search contact directory in vvx310

Hi, I using a config file which the phone picks up from tftp server on our phone system (Freepbx). The contacts all show OK on the phone, but if I go to try and search a contact (even if I type the name exactly), it won't find anything. We have 70 users, so having to manually scroll through the entire list will be an issue. Below is an example of what the file looks like:

I have tried updating one of the phones to the latest firmware (as of 22/08/2018), but makes no difference. Just wondering if the contact directory file is missing something to allow it to be searchable or there is something else I am missing to get this working?

Re: Can't search contact directory in vvx310

In case anyone else is having this issue, I have found out what is causing it. It seems you have to specific all the options in the polycom directory xml (even if you are not using them) or you can't search on the phone.

I was using a script from Thyrus Gorges which pulls all the extensions from FreepBX and creates the file. But had a adjust his script so it adds the missing options:

Re: Can't search contact directory in vvx310

I am not aware of any known issues so I suggest you verify your configuration and if you need to take this further please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: Can't search contact directory in vvx310

In case anyone else is having this issue, I have found out what is causing it. It seems you have to specific all the options in the polycom directory xml (even if you are not using them) or you can't search on the phone.

I was using a script from Thyrus Gorges which pulls all the extensions from FreepBX and creates the file. But had a adjust his script so it adds the missing options:

The above post has a XLS file and a Perl Script example archiving the same.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's