On Windows XP, hook your GoGearto your usb port, right click My Computer choose Properties, Hardwaretab then click Device Manager. You will see an option that says WindowsPortable Devices(if your GoGear is connected to the USB port) with aplus sign to expand and see your GoGear. What you want to do is: DO NOTUNPLUG IT from the USB port yet. It most likely has a yellowexclamation mark once expanded that says drivers not found or some BS.(By the way dont ask about installing the drivers cuz I did that plentyof times and that did not work either.) Right click that GoGear withthe exclamation mark and click uninstall but do not do push anythingafter. Now unplug your GoGear and it's cable from the USB port andfinish the uninstall. Close all that now. Now plug your GoGear in theusb port again and double click My Computer and you should NOW see yourGoGear because it should be detected. Right click that icon chooseFormat, quick compression. Now choose your GoGear Device Manager andRepair it. Unplug and it should be working again.

Just anote, I had all the GoGear programs uninstalled except the PC softwarefrom the Philips site which I downloaded but it should work even if youhave everything installed. If not download their pc software for yourGoGear, format, then install the Device/Firmware Manager and repair.Here is another solution:

On Windows XP, hook your GoGear
to your usb port, right click My Computer choose Properties, Hardware
tab then click Device Manager. You will see an option that says Windows
Portable Devices(if your GoGear is connected to the USB port) with a
plus sign to expand and see your GoGear. What you want to do is: DO NOT
UNPLUG IT from the USB port yet. It most likely has a yellow
exclamation mark once expanded that says drivers not found or some BS.
(By the way dont ask about installing the drivers cuz I did that plenty
of times and that did not work either.) Right click that GoGear with
the exclamation mark and click uninstall but do not do push anything
after. Now unplug your GoGear and it's cable from the USB port and
finish the uninstall. Close all that now. Now plug your GoGear in the
usb port again and double click My Computer and you should NOW see your
GoGear because it should be detected. Right click that icon choose
Format, quick compression. Now choose your GoGear Device Manager and
Repair it. Unplug and it should be working again.

Just a
note, I had all the GoGear programs uninstalled except the PC software
from the Philips site which I downloaded but it should work even if you
have everything installed. If not download their pc software for your
GoGear, format, then install the Device/Firmware Manager and repair.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

First, reset the music player by pressing and holding the Reset button for 30 seconds.After resetting the player, connect it to the Computer and restart the Computer to check if it's recognized.

If the Computer still doesn't recognize the music player then open the Device Manager by pressing the "Windows logo key+R key" simultaneously and typing devmgmt.msc in the Run dialog box and clicking OK. In the Device Manager, check if there is any exclamation mark visible, if there is any then right click on it and uninstall it. After uninstalling all the devices with exclamation mark, restart the Computer with the player remain connected to the Computer.

﻿I found this on page 55 of my owner's manual. My GoGear MP3 Player was frozen, wasn't being recognized by my computer and this worked for me.

Follow these steps exactly:

1 Reset your player first by inserting a pin or sharp object into the reset hole at the back of the player. 2 Launch Philips Device Manager from Start > Programs > Philips Device Manager. Select the Repair Tab. 3 While pressing the Vol + on your device, connect it to the PC.4 Confirm Yes when you see the screen , you can release the Vol + now.5 Choose your device name (SA60xx) in the box.6 After the repair completes , click OK and continue using your player as usual.

Connect your player to the pc that has the Philips device manager
running, then reset the player by holding the off-switch and the
volume-+ (plus) switch. As soon as the player shuts off, press and
hold the volume- - (minus) switch. The Philips device manager will
recognize the player now, and recommend a repair, do so.

Make sure the hold/lock is not engagedTry another USB portReset the playerIf that fails:Download the newest version of the Philips Device Manager:www.usasupport.philips.com - change your country/language as neededEnter in your exact model #Click on the link for your exact model #Click on the Software & Drivers sectionClick on "Firmware Upgrade Software"Install the new Device ManagerOpen and run the "Repair" tabIf still nothing:Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

If these methods fail, call Philips to see if you are still in-warranty.-Tha Mp3 Doctor

Update the firmware on the player, but perform these other steps first:Make sure the hold/lock is not engagedTry another USB portReset the playerIf that fails:Download the newest version of the Philips Device Manager:www.usasupport.philips.com - change your country/language as neededEnter in your exact model #Click on the link for your exact model #Click on the Software & Drivers sectionClick on "Firmware Upgrade Software"Install the new Device ManagerOpen and run the "Repair" tabIf still nothing:Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

If these methods fail, call Philips to see if you are still in-warranty.-Tha Mp3 Doctor

Make sure the hold/lock is not engagedTry another USB portReset the playerIf that fails:Download the newest version of the Philips Device Manager:www.usasupport.philips.com - change your country/language as neededEnter in your exact model #Click on the link for your exact model #Click on the Software & Drivers sectionClick on "Firmware Upgrade Software"Install the new Device ManagerOpen and run the "Repair" tabIf still nothing:Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

If these methods fail, call Philips to see if you are still in-warranty.-Tha Mp3 Doctor

Triple Reset for Philips’ GoGear:Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.-Tha Mp3 Doctor