Frequently asked questions

AstroShop
>Security

Yes, absolutely. We regard all information and birth data we receive
from our users and our customers as confidential and treat it as
such. Read more about confidentiality.

Is
it safe to order online?

Our shop is secure. Once you get to the checkout area, all
communication is encrypted. There is no risk involved in
entering credit card details in encrypted http-secure mode (SSL).
Only Astrodienst can read the information. And we deal with
it completely confidentially.

Your credit card number is forwarded directly to the processing bank
institute.
Astrodienst has no access to your complete credit card data. Only the type
of
card and 4 digits are saved for administrative reasons.

Could you explain
exactly,
how you can guarantee that using my credit card for your
services
is safe? I would feel safer if my credit card data were
deleted
immediately after they have been processed.

We understand your concern. However, this is completely
unnecessary.
Indeed, Astrodienst only knows 4 digits of your card
number and
the expiry date.

Credit card companies in Switzerland have not allowed
storage of
credit card data by the merchant, i.e. by us.

We never receive your complete credit card information, because this
remains with
our payment provider, Datatrans AG in Zürich, during the whole payment
process.
Datatrans is highly insured and closely associated with credit card
companies and
banks, both of whom obviously know your card number, too.

We, the merchant, only receive a so-called alias for your card and some
digits that
we display to you when you place a new order. This allows you to identify
your card.
The alias allows the payment provider Datatrans to identify your card.

Datatrans generates different aliases for each merchant. These can only be
used by
this particular merchant. Even if merchant B who also works with Datatrans
were able
to steal our stored aliases, these would be useless for transactions
issued by B.

The alias is only valid for further transactions by Astrodienst via
Datatrans.
Should our system be burgled and the alias stolen, nobody could make use
of it.
Only Astrodienst can process further orders, for its own services.

But of course, we do not do this, if they do not come from you.

Even Astrodienst could not use your alias to make payments with third
parties.
The card details never go through our system, so that no Astrodienst
employee
could misuse it at any stage in the process.

It is a completely secure system.

And yet, we can offer our customers the convenient service of not having
to enter their credit card details every time they place an order.

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