When WebSphere JDBC Adapter accesses Oracle database to pick up the XMLType data, you may encounter the following error at IBM Business Process Manager (BPM) runtime: com.ibm.j2ca.jdbc.JDBCRecord getNext Exception Occurred When Event is not null. javax.resource.ResourceException: NoClassDefFoundError occur while try to read Oracle XML, please ensure the required Oracle xdb library is in the class path. The above error message indicates no proper operation is found to parse the Oracle XML data. Oracle supplies xdb6.jar and... [More]

You have been waiting for an APAR for WebSphere MQ JMS to be resolved within a WebSphere Application Server fix pack and the day has finally come! You have applied the fix pack for WebSphere Application Server and to your surprise the problem you previously encountered is continuing to occur. First, it is important to verify which version of WebSphere MQ resource is included with WebSphere Application Server fixpacks. In order to do so, please review the document " Which version of WebSphere MQ is shipped with WebSphere Application... [More]

SIEBEL (external link) is a market leading Customer Relationship Management (CRM) Solution. More and more organizations are embracing SIEBEL to give their clientele a better customer experience. WebSphere Message Broker 7, being IBM's universal transformation and integration offering for SOA, ships with SIEBEL Adapters to Create/Retrieve/Update/Delete data from SIEBEL Systems. Users of WebSphere Business Integration Adapters might already be familiar with SIEBEL Adapters that they have previously used. This has now been incorporated within the... [More]

Have you ever needed answers to questions you hadn't yet thought to ask? This is the purpose of a set of Business Process Management Frequently Asked Questions (FAQ) documents. For the majority of this year, the Business Process Management team has updated their collection of informative Frequently Asked Questions (FAQ) documents making it quicker and easier for you to find the answers you need. By analyzing client interests, recent problems, and maintenance offerings we have created this list for you. Our goal is to address relevant... [More]

Matt Luczkowiak (from WebSphere Process Server Level 2) has a great write-up about PMR management on the WebSphere Process Server Support blog (one of our product specific blogs). He discusses how you can open and update a Problem Management Record (PMR), and some guidelines to ensure the most efficient support experience: There should only be one problem per PMR Set the appropriate severity Make sure your description of the problem is complete Respond promptly to updates from the support center Matt discusses the above points from the... [More]