VIDEO PROBLEM

I have purchased Samsung LED 55JU6470 on 19.10.2015 from BAJAJ ELECTRONICS Dilsukhnagar vide Invoice no: DSNR/15/11605 . There is a video problem. Given complaint to AIRTEL DIGITAL. They verfied the connection and told that the problem is in the TV. We have informed to BAJAJ ELECTRONICS DSNR. They made a complaint @around 3.45 pm to you.But no person neither contacted us nor rectified. Moreover complaint no. also not sent to my mobile. I request you to kindly see that the problem is rectified at earliest.
My mobile no: 9491042008, 9490220102