Greg Thistlethwaite

Summary

I managed IT project portfolios that generated $16M in revenues per year. Deploying off-shore and on-shore resources, I designed, developed and implemented mission-critical enterprise wide business solutions, improving performance. I worked with companies and clients like Nortel, TXU Energy, Capgemini, Hydro One and Luminant Power.

oMet with tools, process, and system owners on a weekly basis and drove process consistency and efficiency.Also made changes to the processes to ensure internal and external customers’ requirements are met.

oTeamed with customers to understand and develop their business and strategic direction.

oCollaborated with the Business Center to obtain accurate metrics to drive business efficiencies, reduce cost and increase margin.

oManaged and budgeted a group of 10-20 engineers in all product lines (VoIP, AccessNode, DMS, Optical, and Wireless).

oEnsured customer satisfaction through quality standards and measures by evaluating the performance of tools and employees.

oReduced installation queries by 25% by streamlining business processes and strengthening internal quality.

oDeveloped and drove the implementation of new processes to increase employee and customer approval and to effectively manage the department, resulting in more effective documentation and project planning.

oAided in the creation of a new position (CIE-Customer Implementation Engineer) that merged Sales Proposals and Equipment Engineering, streamlining the business process by eliminating handoffs and reworks.

Customer Engineer (1996-1998)

ØResponsible for interpretation of existing contracts, order capture, and formation of customer relationships. Managed the customers’ projects from early identification and job planning to customer information capture through customer acceptance. Conducted customer information meetings to ensure accurate capture of detailed engineering requirements and to obtain customer approvals. Produced accurate and detailed specifications and drawings for the Manufacturing and Installation teams. Ensured all financials met Nortel Networks and customer contract requirements.

Senior Equipment Application Engineer (1996-1997)

ØAccountable for detailed engineering of initials and extensions for DMS, GPS and STP switches. Analyzed customer requirements to consistently prepare and to release in a timely manner accurate detailed engineering specifications and drawings. Supported Installation and Program Management teams to ensure a successful completion of the job. Coached and mentored new Equipment Application Engineers.

Site Team Leader / Network Technician (1995-1996)

ØEnsured Meridian Mail (MSM and GP) and Companion PCS systems were installed, tested and commissioned according to customer requirements, company commitments and corporate standards while adhering to critical schedules and budgets. Taught “Meridian Mail Installation and Upgrading” training courses.

ØCurrently working as a Project Manager for large energy companies. Responsible for the planning and implementation of multiple projects. Additional responsibilities include defining scope, creating estimates, writing proposals and managing resources. Contributions to transition management include process definition and documentation standards for the infrastructure management service line.

oManaging the implementation of Application Monitoring using the Tivoli Monitoring suite of tools, integrating the monitors into the existing ITSM and TeleAlert systems to effectively monitor applications.

oManaged the implementation and transition to new continuous improvement tracking tool and to a new set of estimation tools and processes.

oManaged a portfolio of multiple projects generating over $1million dollars in revenue for the company.

oManaged resources spanning from Europe to India within the Capgemini Right Shore model to deliver projects in an efficient manger.

oProjects were delivered on-time and within budget while achieving a high-level of customer satisfaction.

oManaged a portfolio of multiple projects generating over $2.5 million dollars in revenue for the company utilizing on-shore and off-shore resources.

oContributions to the wholesale markets team include, defining and implementing a resource tracking and allocation process that is used by all project managers on the team.

oProjects were delivered on-time and within budget while achieving a high-level of customer satisfaction.

Account Manager (2007 to 2008)

·Account Manager for a large southwestern energy company. Responsible for the planning and implementation of multiple projects for the Retail Energy Market. Additional responsibilities include defining scope, creating estimates, developing proposal and presenting the solution to the client to satisfy the client’s business needs. Contributions to the retail markets team includes, conducted weekly client meeting to gather requirements and define solutions to complex business problems. Developed and implemented a Client Approval Template and on-boarding process for account and proposal managers.

oManaged a portfolio of project that generated $16 million dollars in revenue per year for the company. Utilizing on-shore and off-shore resources.

oSupported operational requests for assistance, information and functional support for Capgemini Energy and Capgemini Energy’s clients. Supervised a team of 20 employees.

oMet and interviewed business users to assist in the generation of innovated solutions to business issues.

oProvided prompt and professional resolution of internal and external customer requests.

oMonitored the accurate completion of workflow to ensure customer satisfaction.

·Program Manager for Provider of Last Resort (POLR) Events for energy retailer. Coordinated and managed Service Line and project resources activities to ensure that all customer accounts were correctly activated and ready to properly bill. Resolved issues and directed research for the client, and senior management.

oMonitored the accurate completion of the addition of 15,000 new customers to the energies company portfolio.