Join us on February 22 at 9am Pacific/ Noon Eastern for our next live webinar, Secrets of Retention and Retail for Treatment Professionals.

Spa therapists are not always comfortable with recommending retail products, and even those that are sometimes strike the wrong note. This session will help service providers and their supervisors understand how to boost confidence and income with new strategies, skills and and tactics. Find out how effective home care recommendation, an approach that honors the guest experience, can actually improve guest satisfaction.

Here is what we will cover:

The Home Care Advisor

When treatment time is sales time: walking the fine line

The difference between professional products and mass marketed formulas

Understanding social styles, starting with your own

Mastering the meet and greet with new clients

Using the New Guest Profile

Surefire techniques for connecting with even difficult clients

Mastering the art of the client consultation

Finding out where it hurts: understanding your client’s deeper needs

Analysis and observation skills

Treatment “narration;” helping them understand the value of what you’re doing

Creating the desire to extend their benefits through home care and spa services

Finding out if it’s “okay” to recommend home care

Appropriate timing and opportunities for communication during different services

Why it’s hard to toot your own horn and what to do about it

Creating solutions for your client’s deeper needs

Setting priorities: understanding how much to recommend, and when

Integrating home care communication into a service

Optimizing your recommended program: the fastest and best way to achieve their goal

For only $99, you can join our live webinar as well as receive a copy of the recorded session to keep.

REGISTRATION CLOSED.

https://wynnebusiness.com/wp-content/uploads/2019/02/Wynne-Business-Logo-Header.png00lstarr@wynnebusiness.comhttps://wynnebusiness.com/wp-content/uploads/2019/02/Wynne-Business-Logo-Header.pnglstarr@wynnebusiness.com2011-01-31 10:45:352011-01-31 10:45:35New LIVE Webinar: Secrets of Retention and Retail for Treatment Professionals, on February 22