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Simply beautiful

Not quite sure where to begin: but one tip- if you are using a navgiation system put in Golf Course San Domenico- the street address took us up a winding hill!

The hotel is nicely tucked away behind a large wall and an unimposing sign. The entire hotel, restaurants and rooms are decorated in natural creams, beiges with small hints of colour through novel items like keys or water filled green glass bottles. It is beautifully done. The bar has lots of nooks and crannies and pillows.

The room is comfortable and the bathroom was spacious.

One of the best things about this hotel was the team. The waiters at the pool, reception staff and specifically Flavio, Luida, Alessandra, and Maria Theresa. They were extremely helpful, accomodating and made great activity and restaurant recommendations and reservations for us at all times of the day.

The dinner in the piazza was great- lively and different. Lying by the pool and having cocktails in the evening was my favourite activityMore

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Stayed: June 2014, travelled as a couple

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Ask StarFT about Borgo Egnazia

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

borgoegnazia2010, Direttore generale at Borgo Egnazia, responded to this reviewResponded 9 March 2015

Dear guest,

Thank you so much for your gorgeous feedback! It is great to know that you enjoyed our accommodation and our setting, every detail tells the story of the ancient Apulian houses and their inhabitants’ habits. Borgo Egnazia is a combination of past and present with a timeless atmosphere that helps people to feel relaxed and far away from the everyday stressful life. Our Local Advisors team warmly thanks you for your appreciation, they do their job with lots of love. Their friendly and enthusiastic behavior comes from their Apulian roots, they sincerely love to look after guests’ needs and requests planning tailor made activities. The dinner in the Borgo square is really peculiar and we are glad that you had the possibility to experience it. The food made live according to our culinary tradition and the folkloristic music are something unique, an experience you can have “nowhere else” but here. Our cocktails and our lounge area are worth a stay all year long, the shining blue sky is always on with its magical starry map that is able to enchant your body and soul. We sincerely hope to welcoming you back soon to Borgo Egnazia.

Warmest regards,

Federico VersariHotel Manager

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It is one of the best hotels i have stayed in. You can feel the exclusivity everywhere. The hotel is an oasis of luxury in a way that makes you never want to leave. Very friendly and helpful staff. Can not wait to be back for a longer stay.

Stayed: June 2014, travelled with family

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Ask kajsa_12 about Borgo Egnazia

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

borgoegnazia2010, Direttore generale at Borgo Egnazia, responded to this reviewResponded 9 March 2015

Dear guest,

We are so delighted by your comments, for which we thank you. We love your idea about Borgo Egnazia as an oasis where you can have everything you need to be happy that you do not want to go away anymore. All year long we work on several activities in order to make the most of your experience in Puglia according to the season, in terms of food, wine, sport, wellness, leisure and entertainment. We look forward to welcoming you back soon to our heaven down to earth called Puglia.

Warmest regards,

Federico VersariHotel Manager

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Awful customer service. Food nothing special and too expensive for no quality. Staff cold and rude. Also the masseria is not true but rebuilted on old style, so no charming! I wouldn't suggest this hotel at all

Stayed: June 2014

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Ask francescanapoli78 about Borgo Egnazia

7 Thank francescanapoli78

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

borgoegnazia2010, Owner at Borgo Egnazia, responded to this reviewResponded 16 July 2014

Dear Guest,

I was shocked when I read your comment, especially with regards to customer service and our staff. We are a rather large yet family-owned place, and genuine hospitality and generosity of spirit are among the values that guide everything we do. Perhaps you did not have a chance to fully experience our property, or perhaps in this case we failed to provide for you as we should have. With regards to your comments on food, we only purchase the best and freshest ingredients and I am sorry that our cuisine did not meet your taste this time.

I also wanted to note that Borgo Egnazia is not a masseria, and it was never intended to pretend it is one. My family owns two historic farmhouses, Masseria Cimino and Masseria San Domenico, and our guests that prefer that type of experience head there. Borgo Egnazia is a ground-up development, it took us ten years to conceive it and five to build it. We decided to use the local materials and construction techniques instead of building something out of place. This is the architecture of this part of Puglia and everything should be built this way. A guest (an poet) recently wrote: "Borgo Egnazia is a unique architectural vision, a contemporary interpretation of a traditional Puglian village. It evokes another era yet doesn’t pretend to belong anywhere but the 21st century. Cloisters hint at the Middle Ages, sweeping staircases suggest a grander age, bedrooms offer every modern comfort, yet this is a place beyond time. Day and night, the play of light and shadow is given consideration at every turn, in every corner. Design features and decorations create harmony through colour, shape and texture.” I couldn’t describe it any better than this.

Kind regards,

Aldo MelpignanoOwner

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Hundreds of reviews already but wanted to add some comments on our 3-day trip.It is a pretty special place. i traveled with my wife and our 18-month old. This might be the best place we have ever been for kids. it isn't "kid friendly", it is more like a place for kids that is also "adult friendly." our son was a little young for the kids club but we saw all the women who take care of kids all day and they were amazing. singing songs, time in the pool, running around the playground. for us, the best part was the kids dining room. the perfect way to feed your child kid-friendly stuff at 6pm, before adult meals get going later. the property is great; feels like a movie set in a good way.

the only things to look out for:- they charge for bicycle rentals. when you are paying ~$800/day, not sure why they need another few bucks- the food is good but the options can be a little limiting. suggest to go outside the property a couple times

Make sure to spend time looking at the massive olive trees.

Room Tip: We rented a suite on two floors. it's great but anywhere in the village is great.

Stayed: June 2014, travelled with family

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Ask Jon S about Borgo Egnazia

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

borgoegnazia2010, Direttore at Borgo Egnazia, responded to this reviewResponded 9 September 2014

Dear Guest,

I’m really happy you enjoyed your stay at Borgo Egnazia. We are really proud of the Kid’s Club and our Staff. They work constantly and around the clock to make both children and parents happy. Thank you for sharing your feedback regarding your food choices, while we are constantly working to improve and we are currently changing our menus. We do encourage guests to discover Puglia and also dinner in the wonderful places that we have around. Our local advisors, your local “friend” and guides are there to recommend the best places our area has to offer. Regarding the bicycles service we have to charge it because we hire it from a third company, however you can have the standard bikes for free, the rental is charged only if you want a special pedal bike or mini cars.

Thank you again for your suggestions.

We look forward to welcome you back.

Federico VersariHotel Director

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My husband and I both commented that it is almost impossible to deliver luxury and kid friendly - yet that is exactly what Borgo Egnazia has done. There is very little if anything to fault here. We stayed in villa 502 with our 2 kids and it was superb. The villa was perfect, everything worked brilliantly and there were rooms I think that we didn't even use during our weeks stay. The private pool and garden were a hit for the entire family and if we wanted company we could go to any of the other 3 pools! The food was fantastic and we highly recommend going to the Piazza evening - such fun, great buffet, brillInt entertainment.My husband and I enjoyed 3 spa treatments and they were out of this world, probably the best we have had anywhere in the world. Du Camini restaurant where we had dinner without kids on 2 nights was wonderful and no more expensive than any other fine dining restaurant in any other world class resort.For a resort the size it is, you can go hours without seeing another guest which is wonderful!The beach club is brilliant, staff there were great, particularly with the kids.A special thanks to Wullisses de Souza Goncalves who greeted us on our arrival and we saw quite frequently during our stay. He was charming and ever so helpful and a real compliment to the hotel.To say we will be back is an understatement. We highly recommend this as either a couples holiday or a family retreat, it is perfectly designed for both!

Room Tip: If travelling with families, go for a villa with private pool. Probably the best we have ever stayed in!

Stayed: May 2014, travelled with family

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Ask Myf B about Borgo Egnazia

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

borgoegnazia2010, General Manager at Borgo Egnazia, responded to this reviewResponded 12 August 2014

Dear Guest,

thank you for taking the time to write such a lovely review.We are so pleased to learn you have enjoyed your stay here at Borgo Egnazia and we are happy to learn that our facility has successfully passed your expectations.As you said,our Villas are perfect for families or groups that want to enjoy their privacy and relax with a complete furnished accommodation with private swimming pool, terraces, a big kitchen, living areas…everything you need to be independent on your holiday.I shared your wonderful comment with the Kid’s Club Staff and Wullisses that thank you for your feedback.

I hope to see you soon.

With kindest regards

Hotel ManagerFederico Versari

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Let's start with the positives-Beautiful resort that doesn't feel like a resortVery friendly welcome and the staff always remember the kids names which is a giftFab kids club with fab staff very favourable ratiosThe kids restaurant was better stocked than la Frasca sometimes- the boy had the choice of 2 pastas, veal and white fish one lunchtime, followed by a fruit tart! Amazing spread.Amazing breakfasts, fresh fruit a plentyGlorious swimming pools and plenty of recliners, staff happy to help arrange shade etcDuo camini restaurant was worth the price, delicious - only went for our last night, got the impression kids not really welcome.

NegativesCar seats ordered in advance were pretty shoddy, polystyrene falling off, couldntr tighten belts. That said, the drivers were good drivers, very well presented, and I just had to tell myself to relax!You can't get anywhere from here without a car, too far to walk in 30degrees. This means paying 5 eur for a bottle of water etc. great for a weekend but we were there a week and I just think for not far off £1000/night mini bar beer/wine/soft drinks could have been included! Organisation/ communication- our biggest issue was after hearing the place had 5 restaurants, it turns out there are 2, la frasca where the kids are welcome, and duo camini where they are welcome, I think, till 8.30. strict opening times meant this is what drove our day. We tried to eat bar food one night (there are 4 sandwiches and 3 salads on the bar menu, doesn't change all week), we're told the boy could eat for free in duo camini, moved to duo camini, told we couldn't eat bar food there, moved back to bar. This is easy when you are 2 adults but with a toddler and a highchair, a baby in a pram, it's disorganised chaos. The next day at lunch we find out when we get there that la Frasca is closed for a private function please go next door.. My husband ending up with pizza for lunch and dinner. The pizzas are great but not that great! We don't mind which restaurant we eat at it just would have been nice to know in advance what was open and closed and when, the entire week felt like we were missing a trick. On day 5 I found a 'what's on' leaflet in the reading room, detailing the weeks activities. Why on earth was that not in our room when we arrived, or given to us at reception? It didn't detail when restaurants were closed for private functions, however. Kids eat free under 3, or some staff think so, some of the boys meals were on the bill, some were not. It's a long walk with a 2 year old from our villa (3) to the kids area of Borgo which is where we spent all our time pretty much. If I return (and I think there are a tonne of places we could go to without spending this much and get just as good service), I would go for a villa on the Borgo side. Take your nappies with you if room, pretty hideous price at the resort.

Room Tip: Check out the resort map, main hotel for no kids, villa or Borgo with kids

Stayed: June 2014, travelled with family

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Ask IzzyL0nd0n about Borgo Egnazia

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

borgoegnazia2010, Proprietario at Borgo Egnazia, responded to this reviewResponded 18 August 2014

Dear Guest,

Thank you for your feedback we really appreciated you choose Borgo Egnazia for your stay and we really apologize to not have completely satisfied your expectations, we improve day by day our services thanks to guest feedbacks like yours.We are sorry we couldn’t check the car seat before you got your transfer, although our car companies always provide us quality services we will always ask them to check if the belt can be tight to avoid these situations.We always suggest to rent a car to visit the area around because we are in the middle of the most famous attractions and historical towns of Apulia, our law doesn’t permit us to build on cost to preserve our landscapes and that is why we have shuttle transfers every 10 minutes to the beach and the cities around.All Our restaurants are organized in a different manner. La Frasca restaurant(thst was close for a private event on luch time) is always close for lunch that is it served at La mia Cucina restaurant next door and the 2 Camini by the pools. I’m really sad you couldn’t try our fish restaurant by the sea: Pescheria da Vito. Because of the weather, our beach club was still close at the time you visited us.Borgo Egnazia have many dedicated areas for children as the Puccetta restaurant. We serve children food anytime during the day in all the restaurant, and at the set times you will be served for free if your kids are under 3 but because at the bar they don’t have children food, it works in a different manner. I apologize if we couldn’t reach you with our week activities planner. We always provide it in the rooms and our Local Advisors are always around the hotel advertising these activities.Thanks to your feedback we will promptly change the way how we inform our guests giving the activities planner at the check in instead of leaving it into the rooms.We hope you will visit us back during the summer season to taste at all our kitchen choices and the activities that we can organize by the sea.

Kind regards

Aldo MelpignanoManaging Director

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