We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

New!Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Decided to stay close to airport (and avoid renting a car, using Uber, Lyft to move about) but wouldn't do that again. Hotel looks great, front desk were wonderful (except at 4:00 AM when I realized they had not stocked condiments, got dressed went to front desk and clerk was obviously annoyed I asked for some?) Over priced food as...

Listen, I wanted a hotel near the airport to be near the airport. The Sheraton is the airport. I feel misled when an "airport hotel" turns out to be a 20 shuttle ride from the terminal. Not so the Sheraton - it's in the middle of Hopkins. And even at that, it's not loud - no jet noise - none....

The hotel is an attractive property; the staff is friendly; and the location to the airport is perfect. To walk one has to go through the parking garage but there is a shuttle that's very convenient as well. The rooms are quiet and well appointed. For a hotel that's on-site at the airport the property is very good.

I came to this hotel with no expectations of greatness, I was just here for a week for work. When I checked in with John and Melony I noticed right away how happy and welcoming they were. The check in was extremely welcoming telling me where everything was and making me feel at home. A couple days in I had...

Right beside the XI Convention Centre, we came by bus to the Fabulous Food, Beer and Wine show and a visit to the Rock & Roll Hall of Fame. Hotel is very clean. Comfortable rooms. Swimming pool great after a long day of travel. Dining room service slow - seemed understaffed.Food quality was good. All common areas nice. Staff very...

More

Report

Helpful?

Thank Steve P

GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello,
Thank you so much for providing a review of your experience at the Sheraton Cleveland Airport Hotel! I am so happy that you were comfortable and you enjoyed our staff and amenities. I am sorry that your service in the restaurant was less than expected. I have made our Food and Beverage Manager aware of your comments. We truly...

Rooms are spacious and clean. Internet service allows you to browse the web and print out your boarding passes before going to the airport. Shuttle service to the airport is simple and convenient. Staff is always helpful and friendly. Full service dining and bar is also a plus. Enjoyable dining services as well as fitness room. Would recommend this hotel...

More

Report

Helpful?

Thank SocioKathy

GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide a review of your stay. I am so happy to hear that you enjoyed our hotel and staff. We strive to provide superb customer service and hearing your experience is wonderful. We truly appreciate you choosing the Sheraton Cleveland Airport Hotel. We hope to see you soon!
Annie Martin
General...

I was stuck in the airport in Cleveland due to a cancelled flight on a Friday night.
The airline called the front desk and got me good rate because This hotel lobby was pristine, and it had a Starbucks, the desk staff was welcoming and professional. The gym was spacious and clean and empty on a Friday night. Room service...

More

Report

Helpful?

Thank MOP4440

GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide a review of your experience at the Sheraton Cleveland Airport Hotel. We pride ourselves in providing excellent customer service and a clean environment to relax. I am so happy that we were able to do that for you. I am sorry that the food was not as hot as you...

Stayed for one night. Staff were very friendly, check in was quick and easy. Rooms are a little dated, but clean. Nothing really around there, so need to go out for a good meal.
Had the breakfast buffet, lacked some cut fruit /berries and Danishes were awful, but service and price was great.
Good for the price and for a...

More

Report

Helpful?

Thank Maxxmaxx44

GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to let us know about your stay. I am so happy that you enjoyed your time at the Sheraton Cleveland Airport Hotel. It is so nice to hear when a guest receives great customer service. I am sorry though about the quality of the breakfast that you experienced. I have passed your...

So impressed with the great front desk service of John S and Keisha! John loaned me his personal phone charger and Keisha found a laptop computer charger to help me out during a chaotic business trip. Appreciate their willingness to above and beyond!

More

Report

Helpful?

Thank dsk9816

GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to give kudos to our Front Office staff at the Sheraton Cleveland Airport Hotel. I am so elated that our associates went above and beyond for you. I have passed your comments along to them. We truly appreciate your business and hope to see you again in the future!
Warm regards,
Annie...

Nicely located with airport parking so one could walk to airport, but this is a hotel in need of a lobby update. It's confusing to find parking, and then enter thru the rear and walk a ways to the lobby desk for check in.
Gold Starwood members beware, as the club floor was not open on weekends, tho, they did...

More

Report

Helpful?

Thank marcopolopaloalto

GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide your review of your experience at the Sheraton Cleveland Airport Hotel. I am happy that you found our staff to be friendly and that our bar had good food. I am sorry though that you felt the hotel needs updating. I have passed your comments along to the necessary parties....

Amenities

Highlights

Free High Speed Internet ( WiFi )

Pool

Restaurant

Room Service

Fitness Centre with Gym / Workout Room

Bar/Lounge

GreenPartner
Learn More

Green Partners meet the program's minimum requirements for environmental activities, but have not yet qualified for a Green Leader badge. The set of requirements include having a towel and linen re-use program, using energy-efficient light bulbs, tracking energy usage, recycling, and educating staff and guests on green practices.

TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Priceline, Orbitz and Odigeo so you can book your Sheraton Cleveland Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:

Sheraton Cleveland Airport Hotel Ohio

Cleveland Sheraton

Hotel Style:

#14 Romantic Hotel in Cleveland

#15 Business Hotel in Cleveland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.

PriceFinder is your ultimate hotel booking tool, checking hundreds of sites to help you find the lowest prices.

Welcome back!

Prices may have changed while you were gone. Please refresh the page to see the latest prices for Sheraton Cleveland Airport Hotel.