Children are unable to attend the creche if they are unwell or present signs of communicable diseases. These include (not limited to): temperature above 38.5C, diarrhoea, vomiting, thick mucous or discharge, conjunctivitis, rash, skin lesions, swollen gland, fever, head lice, sereve coughing or yellow skin or eyes.

EpiPens are the only form of medication that staff can administer in the creche.

Children can attend after a period of 24 hours after an immunisation (this is to ensure no adverse reactions)

Cancellation Requirements

Cancellations are essential and are required to be made online via the Eventbrite websiteduring crèche hours, 1 day prior to your booking in order to receive a full refund.

Bookings for Monday will need to be cancelled on Saturday, (online as above) as crèche is closed on Sunday.

Cancellations can be made directly via the Eventbrite website www.eventbrite.com.au. Cancelltions can not be made via the app.

This ensures that the Oasis Crèche is sufficiently staffed and to keep the booking system fair as there are no waitlist options.

Refund Policy

Cancellation requirements

Cancellations are essential and are required to be made online via Eventbrite during crèche hours, one day prior to your booking in order to receive a full refund.

No refunds will be given for cancellations made the morning of or same day that your child is booked to attend crèche.

Unsettled Children

Every attempt will be made to settle your child, however a refund or make up session will not apply, should a parent or caregiver be required to return to the crèche before the care session has ended. This applies whether the child is 10 minutes or 1 hour into the session.

The Oasis cannot offer one on one care.

Sick Children

Refund will not apply if cancellation requirements have not been met.

Should a child become sick overnight and your child is booked into a morning or afternoon session, consideration for a refund will be given if a parent can provide a Doctors Certificate within 2 business days of scheduled booking.