DEVELOPMENT OF TOOLS FOR PERFORMANCE MEASUREMENT

Transcription

1 DEVELOPMENT OF TOOLS FOR PERFORMANCE MEASUREMENT AUTHOR : AIPCR/PIARC COLLECTIVITY : WORLD ROAD ASSOCIATION (PIARC) PUBLICATION : 1 volume, Bilingual English-French, 92 pages, illustrations, 2 tables, 13 boxes, 8 bibliographic references Reference : Reference: B ISBN : Summary: This report constitutes the synthesis of the work carried out by the C15 PIARC Committee on the theme: "Development of Performance Measuring Tools". It aims at showing the principal performance indicators used in the PIARC countries and the use which can be made of them in order to improve the efficiency of road authorities. The report is based on the OECD study on "Performance Indicators for the Road Sector" and on a detailed survey of the C15 member states. It gives some examples of indicators and contains recommendations about their use in the framework of a management by objectives set forth in a strategic plan. Contents: Place held by the Performance Indicators in a Road Programme Conceptual Model Examining, Analysing and Comparing what exists regarding Performance Indicators Objectives targeted by the Indicators Elaboration of the Framework for the Indicators Determining data to be collected Feasibility of the comparative analysis Recommendations for Implementation KEY WORDS: QUALITY 9063 / ADMINISTRATION 0145 / POLICY 0143 / EVALUATION (ASSESSMENT) 9020 / ROAD USER 1755 / OECD 8309 / METHOD 9102 fb1502.doc 2/2-10/08/1999

8 CONTENTS I. INTRODUCTION...9 a. General remarks...9 b. OECD Group of experts IR 7 on performance indicators for the road sector...9 c. PIARC - Committee C15 - Performance of Road Administrations II. PLACE HELD BY THE PERFORMANCE INDICATORS IN A ROAD PROGRAM CONCEPTUAL MODEL III. EXAMINING, ANALYSING AND COMPARING WHAT EXISTS REGARDING PERFORMANCE INDICATORS IV. OBJECTIVES TARGETED BY THE INDICATORS V. ELABORATION OF THE FRAMEWORK FOR THE INDICATORS VI. DETERMINING DATA TO BE COLLECTED, INCLUDING FROM THE USER'S POINT OF VIEW VII. FEASIBILITY STUDY OF THE COMPARATIVE ANALYSIS FROM THE INTERNATIONAL AND REGIONAL STANDPOINT VIII. RECOMMENDATIONS FOR IMPLEMENTATION IX. CONCLUSIONS...77 X. APPENDIX XI. RÉFÉRENCES PIARC B

10 I. INTRODUCTION a.generalremarks Public authorities are increasingly faced from day to day with detailed inspection, their responsibilities increase and their work programs are required to be resolutely "customer"-oriented. Historically speaking, they are asked to provide their services to the public at the lowest possible cost. More and more, public authorities have to achieve objectives at service level while cutting costs, and to develop mechanisms to evaluate customer satisfaction. Road traffic authorities cannot get away from these management methods based on performance. In fact, most road traffic authorities have already been measuring their "in-house" performances for a long time but very few of them publish the results. The reason for this is that the complex political context in which they operate, with many constraints both as far as budget and human resources are concerned, makes the interpretation of data difficult, which could lead to hasty or even mistaken conclusions by a badly or insufficiently informed public. It is nonetheless true to say that the concern for transparency in the management of public money, which motivates the managers of road traffic authorities of most industrialized countries, is at the basis of the development and the publication of an increasing number of performance indicators. b.oecdgroupof expertsir7onperformanceindicatorsfor theroadsector In 1995, OECD set up a group of experts on "Performance Indicators for the Road Sector", so as to meet this important self-appraisal requirement and with a view to providing a framework for the assessment of the performance of road traffic authorities. PIARC B

12 This group works towards four objectives: 1. make an inventory of existing methods and means for evaluating performance in the road traffic authorities of the countries concerned; 2. develop a reduced number of main performance indicators; 3. suggest a procedure for testing measurements and improve them according to the requirements recorded in the various countries; 4. detect trends and identify effective interventions as a result of a comparison between the various countries. The test that will be performed by the various countries on the reduced number of main indicators must not be considered as a means of comparison with a view to drawing up a classification of the value of the road traffic authorities of these countries. The aim is not to point at the countries "less efficient" than others, but rather to involve all these countries in a process of self-appraisal, which is going to lead them to an improvement in their effectiveness, through comparison with their previous performances. Performance indicators are therefore a tool to be used as part of a repeated system to optimize the management of a road network. This system involves determining objectives according to the aspirations of the population and interpreting these objectives in the form of road programs that will themselves produce results as regards mobility, accessibility and externalities (impact on the environment, etc.). Performance indicators are used to ensure the follow-up and the evaluation of the whole of this cycle of evaluation of road traffic programs. OECD has drawn up a classification of performance indicators by positioning itself from three points of view (the Government, the road traffic authorities and the road user) and according to different functional outlooks (accessibility, safety, environment, etc.). (see table 1) It should be noted that: - the indicators indicated in bold type are the main indicators and the underlined ones are going to be the subject of a use test by the various countries taking part in the group of experts; - the indicators indicated in italics are recommended but considered as being of less importance. PIARC B

20 II. PLACE HELD BY THE PERFORMANCE INDICATORS IN A ROAD PROGRAM CONCEPTUAL MODEL Indicators hold an important place in all the aspects and all the phases of evaluation and decision making. It therefore proves indispensable to have a conceptual and operational model at our disposal that can be applied to them. The enclosed figure presents this model describing a sliding program spread over a number of years, divided into four phases: - the defining of the objectives of the system ; - the finalizing of the road program ; - the program delivery ; - the program performance (operation and follow-up of the system). FIGURE N 1: Simplified sliding program with performance indicators spread over a number of years. Source: OECD IR7 group of scientific experts on "Performance indicators in the road traffic sector" - Final report. PIARC B -1998`

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