Extreme Government Makeover

This book reveals the tips, strategies and hiding-in-plain-sight secrets for making government work better.

The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, management expert Ken Miller discusses how the processes of government became so complicated and inefficient – and how to start cleaning up the mess. With his typical irreverent and funny tone, Ken lays out the simple ways that public-sector leaders can tear down all the twisted, broken parts of government and rebuild it stronger, leaner and better equipped to help citizens. Full of clear, concise tips on increasing government’s capacity, Extreme Government Makeover is essential reading for everyone in government, from top-level executives to managers and employees on the front lines.

What you’ll learn in Extreme Government Makeover

The one and only thing government needs to focus on to get out of this crisis

How government can perform its vital functions 80 percent faster, at less cost and with better quality

The DNA of government complexity and how we can genetically modify it

How to spot the "moldy" thinking that is making us all sick

How to get rid of 40 percent of your agency’s workload

How to find the hidden costs of government

What the next generation of customers and employees are going to do to your operations

Why technology isn’t the answer

Most importantly, you’ll learn a new way of seeing the work of government – and a better way to make that work great

Praise

“Ken Miller zeroes right in on the real reason why government is broken — and how to fix it. Written with humor and compassion, this book honors the people of government, giving us hope, courage and a thoroughly practical approach for making government work better and cost less.”
Larisa Benson, Director of Performance Audits for Washington State

“The book is laid out in a logical and very readable format that makes you want to have a highlighter handy at all times. His writing style is not just informative, but motivating. You really want to roll up your sleeves and get started, even as you’re reading the book!”
Bill Leighty, former chief of staff to two Virginia governors

“Ken Miller certainly strikes a nerve in this provocative book. Here we sit in legislatures
across the country, trying to find ways to force performance — while he’s turning conventional wisdom upside down and asking us to forge a new path.”
Diana Urban, Connecticut State Representative