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Markit

Markit reduces business risk and cost with Computacenter support services

High Marks

With Markit’s services dependent on IT, it must deliver consistent and high quality support for its critical servers and storage systems. The company wanted to transition to a single supplier that could deliver services across multiple geographies.

Computacenter provides predictable high-quality support for our servers and storage systems that helps to reduce downtime and improve our service.

Dewi Joseph, Director and Global Head of Corporate Services, Markit

OBJECTIVES

Safeguard service availability

Protect revenue

Markit has improved the quality of its services, ensuring a well-maintained storage estate and safeguarding server availability. This reduces cost and business risk.

Solution

Computacenter has been providing break fix maintenance cover and on-site engineering services for servers and storage since mid-2010. Services are co-ordinated by a centralised team in the UK, engaging local partners where needed.