Should I ask Ausliebezumduft for a refund?

Hi there. Since I left my country Saudi Arabia and consequently missed Creed retailers there, I gave Ausliebezumduft.de a try. I placed an order of Imperial Millesime Eau de Parfum 75 ml for $168.81 plus $31.10 for Shipping and handling. Immediately after 24 hours of purchasing, they sent me a tracking number on the 4th of Sept. that was too fast I thought. But the package is stuck in Germany for 20 days now without any update from DHL. I contacted Ausliebezumduft.de support via email and Facebook and they are trying hard to comfort me with promises only. My question is, what do you think of Imperial Millesime concerning the scent ,projection and silage after all this delay?

Have Ausliebezumduft or DHL offered you any explanation as to why it hasn't left their home country? DHL especially should be able to shed some light on it after 20 days. What kind of promises are they giving you? If they can't give you any concrete answers, I'd ask for the refund to be initiated.

I would so advise that you take up the issue with DHL. First in Fragrance (ausliebezumduft) do ship the following day and I have always received my items within 3-4 working days. Considering that domestic mail in the UK can take that long to get from one end of the country to another, I consider this to be outstanding service and incredibly fast shipping/delivery. Would (and do) recommend them to anyone.

To answer your question, I do not think it appropriate to demand a refund in this case. Your shipment will be insured, so if you have still not received it in a couple of weeks, you should contact them and allow them to deal with DHL on your behalf.Edited by The_Scentinel - 9/24/13 at 2:22pm

I'm sure your scent will be fine. That is the trouble with ordering from a different country - the delay in customs can be frustrating. But I'm sure you will get it soon - and don't worry about the juice.

I just ordered twice from them in the last month - other than a 13 day delay after it shipped out (next day), everything was perfect. Good company to order from.

I've never known Ausliebezumduft to be anything other than reliable and honest. I think EU countries have recently tightened rules on shipping perfume overseas, so that may account for the delays. I wouldn't ask for a refund, but then I'm quite patient!

Have Ausliebezumduft or DHL offered you any explanation as to why it hasn't left their home country? DHL especially should be able to shed some light on it after 20 days. What kind of promises are they giving you? If they can't give you any concrete answers, I'd ask for the refund to be initiated.

Thank you. Here you are:
Hello Mr Almatrafi,
at the moment we can do nothing but wait. We hope that you finally get your package and that the search request will be successful. As soon as we hear something new, we will inform you immediately.
Kind regards
Harmen

I am so puzzled by the experiences that my fellow Basenoters have had with DHL and their DHL Paket. I have never experienced any longer wait than 7 days from shipment to my door from FIF. Could my good fortune be that that there are many non-stop flights from Frankfurt to the city I'm closest to, or that the largest inbound US Customs facility for small package freight on the East Coast is a city close to where I live and therefore the transfer to the USPS which is located inside the Customs facility is effortless facilitating easy delivery to my residence?

As for the OP, the curious thing is why it has been in Germany for so long if in fact that is the problem, or is it in Algeria and the problem lies somewhere between the arrival in the destination country and the handover to the local postal service in class="

Hi there. Since I left my country Saudi Arabia and consequently missed Creed retailers there, I gave Ausliebezumduft.de a try. I placed an order of Imperial Millesime Eau de Parfum 75 ml for $168.81 plus $31.10 for Shipping and handling. Immediately after 24 hours of purchasing, they sent me a tracking number on the 4th of Sept. that was too fast I thought. But the package is stuck in Germany for 20 days now without any update from DHL. I contacted Ausliebezumduft.de support via email and Facebook and they are trying hard to comfort me with promises only. My question is, what do you think of Imperial Millesime concerning the scent ,projection and silage after all this delay?

Have Ausliebezumduft or DHL offered you any explanation as to why it hasn't left their home country? DHL especially should be able to shed some light on it after 20 days. What kind of promises are they giving you? If they can't give you any concrete answers, I'd ask for the refund to be initiated.

I would so advise that you take up the issue with DHL. First in Fragrance (ausliebezumduft) do ship the following day and I have always received my items within 3-4 working days. Considering that domestic mail in the UK can take that long to get from one end of the country to another, I consider this to be outstanding service and incredibly fast shipping/delivery. Would (and do) recommend them to anyone.

To answer your question, I do not think it appropriate to demand a refund in this case. Your shipment will be insured, so if you have still not received it in a couple of weeks, you should contact them and allow them to deal with DHL on your behalf.Edited by The_Scentinel - 9/24/13 at 2:22pm

I'm sure your scent will be fine. That is the trouble with ordering from a different country - the delay in customs can be frustrating. But I'm sure you will get it soon - and don't worry about the juice.

I just ordered twice from them in the last month - other than a 13 day delay after it shipped out (next day), everything was perfect. Good company to order from.

I've never known Ausliebezumduft to be anything other than reliable and honest. I think EU countries have recently tightened rules on shipping perfume overseas, so that may account for the delays. I wouldn't ask for a refund, but then I'm quite patient!

Have Ausliebezumduft or DHL offered you any explanation as to why it hasn't left their home country? DHL especially should be able to shed some light on it after 20 days. What kind of promises are they giving you? If they can't give you any concrete answers, I'd ask for the refund to be initiated.

Thank you. Here you are:
Hello Mr Almatrafi,
at the moment we can do nothing but wait. We hope that you finally get your package and that the search request will be successful. As soon as we hear something new, we will inform you immediately.
Kind regards
Harmen

I am so puzzled by the experiences that my fellow Basenoters have had with DHL and their DHL Paket. I have never experienced any longer wait than 7 days from shipment to my door from FIF. Could my good fortune be that that there are many non-stop flights from Frankfurt to the city I'm closest to, or that the largest inbound US Customs facility for small package freight on the East Coast is a city close to where I live and therefore the transfer to the USPS which is located inside the Customs facility is effortless facilitating easy delivery to my residence?

As for the OP, the curious thing is why it has been in Germany for so long if in fact that is the problem, or is it in Algeria and the problem lies somewhere between the arrival in the destination country and the handover to the local postal service in class="