Business Challenge – Highlights

The IT services and administration teams spent countless hours dealing with multiple vendors and managing print equipment downtime. In addition, the IT management team’s time was consumed by meetings with multiple vendors to attempt to rectify print downtime, support and equipment issues affecting multiple office locations. Multiple vendors meant finger-pointing with each vendor blaming issues on one another. This meant significant time wasted with no resolution, leaving print users extremely frustrated and efficiency compromised.

MPS Solution – Highlights

The “Top Ten” Canadian Law Firm engaged SmartPrint and asked their experts to:

Reduce strain on the IT department

Reduce equipment downtime

Reduce order complexity and related administration costs of supporting the print environment

Streamlined the management of the print environment by moving from more than 15 different print supplies to only 2 for all print devices in the firm.

Updated and simplified the print infrastructure of over 500 print devices – from devices averaging more than 15 years old to an updated, standardized fleet of devices across all locations.

Supported user efficiency gains by implementing scanning workflow with one-touch scan that compresses the file, creates a text searchable PDF and routes the document to the user’s folder in the document management system.

Enabled the use of cost recovery applications for all MFP devices across the firm.

MPS Results – Highlights

83% reduction in IT service calls

More than 99% uptime of print equipment

100% uptime of newly implemented scanning solution

Increased user experience and productivity

Reduced wasted time by IT and administrative teams on
managing multiple print and imaging vendors