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Hard reset means restoring the phone back to its original factor settings. These settings includes every changes that you have made in the phone. Its display, sound, profile etc. Everything that you customized will then be restored back to its factory settings.

It will also delete all the files that are saved in your phone memory. It includes images, sounds, videos, messages, contacts and applications. Everything that is on your phone memory will be cleared.

So if you have valuable files that you want to keep, i suggest to do a back up first. Having a back up will let you save files and settings on your phone. After the hard reset, you can simply restore the files.

To do a hard reset on your GT-E2222, do the following steps:

1. Turn off your device.
2. After 5 seconds, turn it on.
3. Go to your home/desktop
4. Open your dialer/dial pad.
5. Key in this code: *2767*3855#
6. There will be a confirmation message, select Yes.
7. Wait for the process to finish.
8. Your device will be automatically turn on after the process was completed.

Note: Always make sure to have your battery fully charged before doing a hard reset.

Then possibly that you`re a problem in one of usb connector it`s just the mobile phone it self you can check also the usb port of your laptop or your mobile phone which you both connected the items in able to find out what are the possible problems in this connection.Sometimes it was detected that has some virus and then you have to take check it.

You can try to remove it in your pc and you have to determine,you can try to turn off>if you do some restart then you have to open it again>wait until its restore everything>then plug the usb cord again.

If you can`t check it by yourself you can ask for the help of some technician out there so you just look for the right technician so that your phone will still be okay and they will fixed it better.

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