The Sr. Business Systems Analyst (BSA) is a position within Verizon Telematics Information Technology Delivery division that will coordinate and document requirements and testing for IT related enhancements and initiatives. The Sr. BSA will:

Coordinate and lead sessions with key stakeholders to gather and document system requirements, assess stakeholder needs and issues, and document required processes for various sized IT initiatives spanning multiple orgs; This includes the ability to think abstractly and ask the right questions in order to assess, document, and analyze business needs and wants

Quickly and thoroughly understand the IT systems landscape, and document system and technical requirements that meet business needs and that fit in to that landscape

Act as a liaison between the business and technology by relaying business needs and system requirements to IT resources within Development, Data, Business Systems, Infrastructure, and Operations

Identify any gaps in requirements that will impact the business/systems processes

Adhere to change management processes and manage the release of changes into the IT landscape

Work with vendors/consultants for 3rd party implementations as needed to ensure business needs are met and documentation is complete and thorough

Document and execute test cases that adhere to functional requirements in various test environments; pinpoint exact steps to reproduce defects/issues and work with IT resources (internal and external) to bring about resolutions

Coordinate UAT sessions with end users for enhancement requests for releases for all functional applications across the entire organization for all divisions worldwide

What we’re looking for...

Basic Qualifications:Must have:

Bachelor’s degree, or equivalent. Prefer degree in Computer Information System or MIS

At least 5 years of experience in a BSA role that involved heavy QA and Business Systems Analysis responsibilities

Ability to balance technical skills with business savvy – ability to document and transform end-user requirements into system specifications and test cases

Ability to quickly learn and adapt to various business systems and IT processes relating to requirements gathering, testing, change management, and overall project implementation

Ability to take initiative in researching problems and proposing solutions

Willingness to work flexible and/or extended hours to complete project tasks and coordinate migrations and/or calls with stakeholders in various time zones after hours

Ability to Travel up to 25%

Preferred Qualifications:

Knowledge and Use of requirements documentation tools and automated testing software

Knowledge of the full testing lifecycle

Detailed understanding of common industry standard business practices as related to:

Marketing, Sales, Finance, Operations, Care, etc.

Experience with software in a ‘Software as a Service’ (SaaS) environment

Knowledge and use of ERP and CRM systems (like Salesforce/NetSuite/Oracle/SAP)

Project management, system implementation and system integration experience

Experience with working with a PMO office and project managers

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.