I am well pleased with the dealership, the customer service is amazing. I have owned several mercedes and each of my service advisors have been excellent. Jordan is amazing we have the most wonderful working relationship. I want to also give a shout out to the loaner department for the excellent service they provided during the repairing of my car.

I came in for service, and I appreciate that there are loaner cars available and that the service department utilizes technology such as text to communicate with customers. I don't live close to the dealership, so I'm usually dropping off or picking up around work hours. It's great that I can sign documents online so I can get in and out quickly. Brian has been great - he's been my service advisor a couple of times and knows my car and its service history, which makes me feel comfortable with his advice.

Entire service department staff is always very helpful, friendly and expeditious. Staff works well together in assisting customer to correct service employee. Brian was professional and courteous as always.

Jordan was very helpful and the Jim (if I remember correctly), the manager was awesome. It took them really long to figure out the problem It was an after market device installed by Mercedes Georgetown that Mercedes doesn't even approve of. These guys rock!

I bought my s class from Austin Benz. I love it. Had a problem with my front 2 tires. Nic Opinker and Jon cantey were incredible. Service , Receiving and installing my new tires, making sure I had a car to drive , well, what can I say! I will definitely buy my next car in Austin. I never had this service at BMW

I was escorted to the waiting room when I arrived and escorted back to my car when it was ready. Wendy and other staff were friendly and knowledgeable. I was kept posted on progress with my vehicle. Only a bit disappointed that the recall repair took longer than indicated in the recall letter.

My experience was finally worth tbe trip!!! Service was fast. friendly. and I didnt get ripped off!! The facility has bern remodeled and the way they conduct business has finally been FIXED!!! I hope anyway!!! ... Thats how you keep customers!!Excellence!!!

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