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Storage Customer Reviews

Frank at the Oshawa Storage Mart is fantastic! He is always going out of his way to make sure his customers are happy. He is always enthusiastic about his job and the services Storage Mart has to offer. He is a pleasure to do business with; I look forward to seeing him every time I go to my storage unit.

I have had a great experience dealing with Storage Mart in Oshawa. Frank has been patient with me and very helpful with all my inquires. The space I needed was just something small to hold a few things while I make some transitions! The property is clean, and safe!
I would recommend this location to anyone and to make sure you are dealing with Frank!

We rented a storage unit at the Oshawa location to accommodate a downsizing move in homes, we met with Frank the manager to sign off and purchase a lock. Frank is the perfect manager for just such a business, he is very thorough tough but fair, he explained the process of renting very precisely. and follows through making sure you are comfortable with the location assigned. The unit was clean and the location feels safe. We have now been there for several months with no issues except a broken lock, I guess frozen in our frigid February, this was reported to Frank and the lock was immediately removed and replaced with one we supplied.
The overall experience at StorageMart has been a pleasant surprise and would not hesitate a referral.

I have been renting a unit in Oshawa for over 6 years. I have had a few issues recently and have been dealing with Linda Murphy who quite frankly has been a god send. She has not only been patient but has more than gone out her way to help my family and I. I would no doubt recommend this company to anyone in need of a storage unit.

Older location, rough exterior but the units are in good shape and well protected. Staff was friendly and key to the ease of booking/cancelling. Excellent experience. Recommended to anyone in the area.

Alan, the manager, is great! This is the first time that I rented a storage and this experience really exceeded my expectation. I was in a very critical situation and he did help and accommodated me.
I will definitely recommend this location.

Storage facilities are in high demand. Called around and finally after 12 calls, there was a 10x10 available at StorageMart in Oshawa. When I met with Allan this past week to pick up my keys and see the unit, he was so nice and helpful. The facilities are so clean. I would recommend StorageMart but in particular the Oshawa location above all.

This location is easily assessable , the Manager Allen was super friendly , courteous, and provided excellent Customer service . Very impressed with overall experience . When booking the storage unit online Jeanette was excellent !!super friendly and again the customer service was amazing . Very impressed !

I highly recommend this storage locker location, in Oshawa. Alan, the man I spoke with, was very helpful and went above and beyond his duties to help me when my move turned into a nightmare. I made the mistake of hiring movers off Kijiji ( NEVER HIRE FROM KIJIJI ). They extorted money from me and made my move a miserable experience. When I arrived at the locker facility, I was upset and needed to rent a larger unit. Alan took care of everything with compassion and genuine concern. He even provided information off the security camera for me, which I will use to go after the scammers from Kijiji. After setting me up in a larger unit, Alan noticed, after I had left, that I had not locked the unit properly. He advised me of this, but I couldn't go back to re-lock the unit. Alan said "No Problem. I can cut-off your lock and put on another lock ." Alan did just that and let me know my locker was properly secured. He wouldn't even take payment for the new lock. He said, his guy had checked the lock and told him it was secure, when it wasn't. He felt responsible and because of that, and wouldn't let me pay for the new lock. Now that, is great customer service.
The area is well kept; clean and very accessible. Alan explained everything to me - didn't hide anything, as many places do.
I HIGHLY recommend this company and location. I'd give them 10 stars if I could !!!

I can't even begin to tell you how wonderful and amazing and understanding everyone here is,during this very stressful time for my family,they have been there to help,without any kind of judgement,they are the most down to earth people and they go above and beyond to help you,I'm so glad we found storage mart!!!!I would recommend to anyone and everyone, They are truly amazing!!

I highly recommend this storage locker location, in Oshawa. Alan, the man I spoke with, was very helpful and went above and beyond his duties to help me when my move turned into a nightmare. I made the mistake of hiring movers off Kijiji ( NEVER HIRE FROM KIJIJI ). They extorted money from me and made my move a miserable experience. When I arrived at the locker facility, I was upset and needed to rent a larger unit. Alan took care of everything with compassion and genuine concern. He even provided information off the security camera for me, which I will use to go after the scammers from Kijiji. After setting me up in a larger unit, Alan noticed, after I had left, that I had not locked the unit properly. He advised me of this, but I couldn't go back to re-lock the unit. Alan said "No Problem. I can cut-off your lock and put on another lock ." Alan did just that and let me know my locker was properly secured. He wouldn't even take payment for the new lock. He said, his guy had checked the lock and told him it was secure, when it wasn't. He felt responsible and because of that, and wouldn't let me pay for the new lock. Now that, is great customer service.
The area is well kept; clean and very accessible. Alan explained everything to me - didn't hide anything, as many places do.
I HIGHLY recommend this company and location. I'd give them 10 stars if I could !!!

I booked a unit to store my furniture in between moves. Sign up was super easy and the client service rep was friendly and very knowledgeable . Unfortunately I had a change of plans and needed to cancel my booking two days later. After reaching out to the property manager Matthew to explain my need to cancel he was incredibly understanding and accommodating in providing me with a full refund. Highly recommend this company and would not hesitate to use them in the future for my storage needs! Would give more than 5 stars if i could!

I priced out other storage unit lockers from other companies before I decided to choose this location. The manager gave me a fair price, plus reasonable content insurance. I would recommend this location for all your storage needs. Even though I would of like all of my contents to be inside. It costs more to put it in an indoor storage unit.

Only issue we had was with the door to locker having a big heavy spring on it and it opening the wrong way so we had to exit the room to the hall then close the door and then go outside.If the door was hinged the other way we could have propped the door open to make going in and out a whole lot easier.

Managers are really great! Previous manager retired.- Allen, the new manager is helpful, polite and really keeps the storage area clean and safe. The units are fairly nice-working lights and secure doors. The price is O.K. The office is nice and video servaillance. Thanks.

Really Great manager. Allan-cares about the customer and the facility more about the customer to help. Units are clean and easy to get to. A variety of sizes helps with prices. Fairly affordable and secure. Video surveillance and lock purchase at the storage mart office - Oshawa, on Farewell St. Coded gate also. Locks down after hours. Only- the washroom is only available during office hours and the driving area is really uneven at places and there is a big water mud hole in front of the washroom and some storage units when it rains. There when needed. Thanks again.

Normal storage place, like one car garages size units.Well can tell that the place is always kept clean. Also saw that there are different sizes available. It is a bit older place but looks taken care off.

Update on May 14 2016: My wife got a call from storage Marta couple days ago. The money I have paid was fully refunded. I am satisfied with their customer service. At least they tried to fix the issue. I'm happy now. However, because I had to complain online in order to get the money back, I can't give more than 3 stars.
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I just cancelled my contract this week but I wanted to stay 6 more days. They charged me about $160 for 6 days which is ridiculous. They usually charge the 8X10 storage for about $200. The service was not great either. The manager, Frank, promised to reduce the amount but didn't hear from him for two weeks. I just paid and done with them. I won't go back and that is for sure.