Monitoring BizTrust seals

Monitoring BizTrust seals

Once a BizTrust Seal is issued, the online trader may continue to display the seal on its web site and will have to renew the issuance periodically.

However, if the online trader is no longer in compliance,

the online trader must remove the seal from its web site.

The interval between updates should never exceed twelve months. This interval may depend upon the complexity of the online trader’s operation; the frequency of significant changes to the online trader’s systems, policies and disclosures; and the SSM’s professional judgment.

Once a BizTrust Seal is issued, the online trader may continue to display the seal on its website and will have to renew the assurance seal periodically.

The monitoring of BizTrust Seal may depend upon the online trader’s operation; the frequency of changes to the online trader’s systems and policies; and the professional judgement of Suruhanjaya Syarikat Malaysia (SSM).

However, if the online trader is no longer in compliance, the online trader must remove the seal from its web site.

Seal Renewal

The seal will remain valid for one year, plus a ninety day grace period, unless it is revoked or suspended. The grace period is provided to allow sufficient time for completing the follow-up review.

Revoking Seals

If SSM determines that the online trader’s systems, policies and disclosures fail to comply with the BizTrust Services Principles and Criteria at any time or if the online trader fails to renew the seal through a follow-up review at the end of one year, SSM will immediately notify the online trader and advise that the seal must be removed from the online trader’s web site and any printed or online materials.

Reactivate Seals

SSM may restore a BizTrust Services Seal after it has been revoked or suspended if an unqualified report can be rendered. SSM may either reinstate the original report if it is once again accurate or issue a new report.