Pros and cons of Hip Kids

Pros

Reward points. Hip Kids has a customer rewards programme, giving you extra value for your purchase. No application is required, you start earning points when you make your first purchase.

Safe and secure shopping. Hip Kids uses an advanced encryption and state-of-the-art Secure Sockets Layer (SSL) so that your personal and credit card details will be protected from any unauthorised usage.

Customer service. You can count on a positive customer experience with Hip Kids; they’re contactable by phone, live chat, email and you can physically visit their warehouse in Melbourne.

Cons

No returns once assembled. No returns or exchanges can be made once your item is assembled, which means that if you find a problem after you’ve finished building, you may not be able to get refund.

Shipping guide for Hip Kids

After payment has been made, Hip Kids aims to have your order dispatched within 24 hours during business hours. There could be a delay if you’ve paid by bank deposit or electronic payments as they take between 24 - 48 hours to process. Please allow up to 2-10 business days for your order to arrive.

Within metro Melbourne

1-2 business days

Melbourne to other cities in VIC

1-3 business days

Melbourne to other capital cities within SA, NSW, QLD

3-4 business days

Other locations

4-10 business days

All delivery costs are based on location and are processed through Australia Post. A signature will be required for delivery.

Returns, exchanges and refunds with Hip Kids

All cases are handled individually and Hip Kids will replace or repair the item at their discretion. If your item is faulty or damaged on delivery, please contact Hip Kids within seven days of receipt. Items cannot be assembled already, otherwise no exchanges will take place. You may also need to provide photographic evidence of the fault from your item.

If you’ve changed your mind about the purchase you can return it, but you’ll be required to cover the cost of sending the item back. To be eligible for credit to be issued you need to return the item back in its original condition, unassembled, with labels and original packaging intact within 14 days of receipt. No returns can be made for cubby houses or beds. If you’ve received the wrong product, please contact Hip Kids immediately.

Alex Bruce-Smith is a publisher at finder.com.au, taking care of shopping & travel. She funds her addiction to online shopping by hunting coupon codes like a pro, and can usually be found waiting anxiously for a package to arrive. #notevensorry

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