Training / Communications Blog

In 28 years of helping people improve their public speaking abilities, we believe we’ve seen everything. Tears, uncontrollable laughter, technical failures, fainting, meltdowns… And that’s just the trainers. Here are five tips for when things derail during your public speaking performance – to get them back on track.

When in a hole, stop digging. If only United Airlines CEO Oscar Munoz had done that this week during his own version of crisis communication. It’s really very simple: whatever business you’re in, have a plan. Follow good rules and you prevent bad things from happening.