hp-share-print-widget-portlet

hp-concentra-wrapper-portlet

HP Products Tested with Windows 10

The information below lists HP products that have been tested with Windows 10 April 2018 Update (version 1803). Any PC product that is not listed in the Windows 10 April 2018 Update table was not tested by HP for this update and may not be supported by HP for Windows 10. For more information from Microsoft on the Windows 10 April 2018 Update, please visit https://support.microsoft.com/windows.

If you still wish to proceed with using Windows 10 on an untested system, please visit the Microsoft Windows support site for information and support.

Business notebooks, desktops, and workstations

You need to know the product model/series of your device to determine if it has been tested for use with Windows 10.

To quickly locate your PC model in one of the tables below, press the CTRL and F keys at the same time. In the search box that displays, type the device model number (example: 15-af100) and press Enter to find your device.

I do not know my model/series information

If you do not know the model, use one of the following methods and write down the information of the current HP PC.

Notebook PCs

You can find the model number on a label located on the outside of the notebook. On some computers, the label is inside the main battery compartment, and you must remove the battery to read the label.
When you have found the product identification label, find the model number shown next to Model.

The model number provides the necessary series number to identify your computer in the table. For example, if your model number is HP 15-af102us then the series name for your computer is HP 15-af100.

For configure-to-order PCs (CTO) the model number may contain a "t" or "z" prior to the hyphen. For example, if your model number is HP 15t-af102us then the series name for your computer is HP 15-af100.

Desktop and All-in-One PCs

In Windows, press the following keys at the same time CTRL + ALT + S. Note the Product Name displayed in the results.

HP Commercial Service Statement for Windows 10 Semi-Annual-Channel Support

HP is committed to Microsoft’s Windows 10 Windows as a Service (WaaS) operating system (OS) update model to help commercial customers keep their devices current with the latest security and feature releases from Microsoft. For more information on WaaS and Microsoft’s definition of ‘Semi-Annual Channel’ go to Microsoft's Quick guide to Windows as a Service (in English).

HP support activities for HP commercial notebook, desktop, and workstations under the WaaS operating system (OS) update model include:

When a new HP commercial notebook, desktop or workstation is released, HP will test both the current and previous versions of the Windows 10 semi-annual channel. The device will receive the “Preinstall” support rating.

During the manufacturing life of each HP commercial notebook, desktop and workstation, HP will continue to test each newly introduced Windows 10 semi-annual channel. The device will receive the “Preinstall” support rating.

Once manufacturing a specific product has ended, HP will continue to test each newly introduced Windows 10 semi-annual channel for a period of three (3) years. During this time, the device may receive either a support rating of “web support” or “compatible driver support”.

See below for a current list of HP products tested with Windows 10 and support definitions.

Definitions of Tested, Preinstall, and Limited Support

Preinstall

System Compatibility and Integration Testing (SCIT):

HP will conduct full testing with preinstalled OS and preinstalled drivers and apps.

Manual Installation Testing of OS, drivers, and apps (included in above full testing).

Manual installation of drivers directly provided by vendors (included in above full testing).

I do not know my model/series information

If you do not know the model, use one of the following methods and write down the information of the current HP PC.

Notebook PCs

You can find the model number on a label located on the outside of the notebook. On some computers, the label is inside the main battery compartment, and you must remove the battery to read the label.
When you have found the product identification label, find the model number shown next to Model.

The model number provides the necessary series number to identify your computer in the table. For example, if your model number is HP 15-af102us then the series name for your computer is HP 15-af100.

For configure-to-order PCs (CTO) the model number may contain a "t" or "z" prior to the hyphen. For example, if your model number is HP 15t-af102us then the series name for your computer is HP 15-af100.

Desktop and All-in-One PCs

In Windows, press the following keys at the same time CTRL + ALT + S. Note the Product Name displayed in the results.

If you are unable to find your model name listed in any of the following sections of the document, HP has not tested the product for the Windows 10 April 2018 Update and it might not be supported by HP for Windows 10. Additionally some features, applications, and connected devices might not work as expected after installation on an untested machine.

Systems listed below have been tested for Windows 10 April 2018 Update. If your device is not listed in the tables below, your system was not tested by HP for Windows 10 version 1803, and updated drivers might not be available.

To quickly locate your PC model in one of the tables below, press the CTRL and F keys at the same time. In the search box that displays, type the device model number (example: 15-af100) and press Enter to find your device.

HP printers

If you are having problems with your printer while running Windows 10, and you know it is supported, use HP Print and Scan Doctor to diagnose and fix the problem.

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Windows 10 installation instructions

Once you have confirmed HP has tested the device, please review the applicable update instructions for the next steps.

Windows lifecycle information

All products have a lifecycle; the date when a product is released to the date when it is no longer supported. This end date is also known as End of Service (EOS). A product entry displaying EOS of xxxx means the product is not supported past that Windows version number. For more information on Windows lifecycles, go to the Windows lifecycle fact sheet.

My PC was purchased before August 2013

note:

If you are not sure when your PC was purchased, please check the Windows 10 April 2018 Update table to see if HP has tested your device for this update.

HP PCs manufactured before August of 2013 might not have a complete set of hardware and/or drivers required to use all of the features in Windows 10.

HP is not testing or developing Windows 10 drivers for these PC products.

If you choose to use Windows 10 some features, applications, and connected devices might not work as expected.

If you still wish to proceed with using Windows 10 on an untested system, please visit the Windows support site for information and support.