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Blue Screen preventing normal startup [CLOSED]

kjlee2112

Posted 02 September 2005 - 01:13 PM

kjlee2112

Member

Member

16 posts

Hey guys, thanks for this site. I've been pretty busy lately helping friends fix their PC issues, and the latest one is tricky to me. When he starts up windows, he gets the blue screen saying there is a fault somewhere. I'm pretty sure it is a virus/mal/spyware issue because he has tons of it on his computer. I went thru the 'checklist before posting the hijack this log' page and that deleted/removed about 8,000+ items. Anyway, this is his hijackthis log, and an expeditious reply is greatly appreciated! Thanks guys!

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Trevuren

Posted 02 September 2005 - 01:17 PM

1. If you haven't logged in go to Geeks to Go and do so. Then proceed to item a.

If you already have logged in, go directly to item a.

Click on My Controls at the top right hand corner of the window.

In the left hand column, click "View Topics"

If you click on the title of your post, you will be taken there

2. Also, while at the My Controls page, check the box to the right of your post and then scroll down. .Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"

3. Please DELETE your current HJT program from its present location.

4. Download and run the following HijackThis autoinstall program from Here HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

Run HijackThis

Click SCAN and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

POST the log into this thread using 'Add Reply' (Ctrl-V to 'paste')

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER

When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.

From the main ewido screen, click on update in the left menu, then click the Start update button.

After the update finishes (the status bar at the bottom will display "Update successful")

Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.

If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.

When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.

6. Please finish up by rebooting your system once more, and posting a new HijackThis log and the log from the Ewido scan.