Kaiser Permanente Case Study: @ the Intersection of Social Media, Reputation Management, and Customer Service by Vince Golla on Prezi

Nice overview by my favorite Prezi user, Vince Golla (@VinceGolla), from Kaiser Permanente, about the experience of the organization in using social media in reputation management and customer service – with some great examples.

Scripps Ranch, San Diego, CA 92131
Kaiser is trying to purchase the 60 acre Alliant University property on Pomerado Road, San Diego, CA to build a specialty hospital. This is right the middle of a residential community and we have been telling Kaiser to go elsewhere…but they keep smiling with their 5th Avenue suits and assuring us they will be a good neighbor. We have plenty of good neighbors. We want you to pursue the Kearny Mesa property. NOW. We are adamant. We are united against your proposed complex.

I am not to the best person to discuss this issue with because I’m not involved in this work. I recommend that you send an e-mail to newscenter@kp.org with the information/question above so that you can be connected with the correct person. Thanks for taking the time to comment,