Frequently asked questions ( FAQ )

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Broadband

Services

In telecommunications, broadband is a wide bandwidth data transmission with an ability to simultaneously transport multiple signals and traffic types. The medium can be optical fibre.

Broadband provides a superior internet experience over dial-up connection as it allows ease of downloading or uploading large-sized files or multimedia content web pages much faster.

The broadband technology you choose will depend on a number of factors. These may include whether you are located in an urban or rural area, how broadband Internet access is packaged with other services such as voice telephone and home entertainment, price, and availability.

It's an always-on Internet service, where high-speed Internet is delivered over special cable. This technology uses Fiber to deliver Internet that has a higher capacity and are more weather resistant in comparison to Telephone cables that are designed to carry voice only.

Cable Internet uses a Cable Modem to communicate between your computer and the Internet. It works in very similar manner as the modem used for dial-up connection, but converting your data requirements into a high-speed form compatible with the cable infrastructure.

Cable Internet uses a cable modem to communicate between your computer and the Internet. The interface is between the higher speed cable and your PC. A cable modem has a capacity to transmit UNLIMITED data IN dialup modem.

Fiber to the x (FTTX) is a generic term for any broadband network architecture using optical fibre to provide all or part of the local loop used for the last mile. FTTX is a generalization for several configurations of fibre deployment, arranged into groups like FTTH/FTTB/FTTF (Fiber laid all the way to the home/building/Floor) and with copper wires completing the connection.

As fibre optic cables are able to carry much more data than copper cables, the traditional copper-based networks are being replaced by fibre and thus paving the way for providing Gig interfaces for the subscribers.

Once we complete technical feasibility in your area/building is verified by our team, you will receive a call from SHENG LI TELECOM Broadband to assist you on selecting a tariff plan and in making an online payment.

If you wish to make offline payment the company will arrange for pickup of your cheque/cash. The installation will be done after DOCUMENTATION IS DONE. You will need to submit the below-listed documents for enabling service activation.

Customers can opt for high speed plans with limited GB of data at certain speed and after that moves to slower speed. The intent of our Fair Usage Policy is to provide the optimum internet expe-rience to all customers.

You need to renew your account when it nears the threshold of your Mb/GB limit /Service validity date. SHENG LI TELECOM Broadband will intimate you when you are reaching the threshold by SMS or call, to facilitate service renewal.

We assist in offline account renewal using cash or cheque through our collection executives. You will have to call ON OUR CUSTOMER CARE to place a request for payment collection. An execu-tive will visit your location address to collect the payment within 24 hours.

Account/Login id is the unique identification number assigned to every subscriber in SHENG LI TELECOM Broadband. The number has to be kept handy while interacting with SHENG LI TELE-COM Broadband service executive.

If you are shifting your home, you can call up SHENG LI TELECOM Broadband customer care to find out whether the new location already has the SHENG LI TELECOM Broadband service. If service is available at a new location, our Customer care will take down the request for a shift in location. The one-time charge for SHIFTING WILL BE 1000/-

We are happy to assist you with any technical related issues faced while using our service. A technical team member will be assigned to your case to resolve the issue. However, before you call us to register complaint please run through the following checklist:

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

- To allow us to better service you in responding to your customer service requests.

We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

Within 1 business day. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

we collect your email address in order to be in accordance with CANSPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

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