Fraud Case Management

Payment fraud is an ongoing and costly issue for financial services companies. As fraudsters develop new ways of circumventing risk prevention online, at ATMs and at the point of sale, there is an ongoing battle to protect the institution and its customers.

Stopping fraud in its tracks

eMcREY’s fraud case management capabilities help stop fraud in its tracks, at the level of the individual institution or across a network. With a range of features to dynamically block suspicious transactions within the authorization stream and create fraud alerts as patterns of behavior are identified, we can keep you one step ahead of the criminals.

Without impacting on relationships with bona fide customers

Our rules-based fraud case management software includes the ability to set flexible parameters for tackling fraud by blocking affected accounts while reducing numbers of false positives and declined transactions which impact relationships with bona fide customers. It also provides features for back office teams to investigate suspicious transactions, improving communications with customers and reducing fraud-related losses.