How to Contact a Shop

Each shop on Etsy is managed by an independent seller. The sellers creates or curates their own inventory and managers orders. If you have questions about an item you’re interested in or a recent purchase, you’ll need to contact the seller directly for help.

Sellers can answer questions about:

Item details: Like size, colour, and materials.

Shipping information: Like when an item will ship.

Return and exchange policies: Each seller sets their own policies.

Order issues: If you have not received your order or if it's different than it was described on Etsy.