This listing is for a digital design file ONLY, NOT A FINISHED PRODUCT. You must have an embroidery machine to use this file. You must have embroidery software to personalize/add a name to this item. Due to the digital nature of this item, RETURNS/REFUNDS ARE NOT AVAILABLE. File formats included in zip: .DST, .PES, .VP3, .XXX, .EXP, .HUS, .JEF, .VIP. If you would like a different format, please message me prior to purchase to request your file type. Unless otherwise stated in item description, fonts are not included in download.