(syn-ergo, συνεργός meaning working together, circa 1660) refers to the phenomenon in which two or more discrete influences or agents acting together create an effect greater than that predicted by knowing only the separate effects of the individual agents.

+

+

''Anecdote: Public Librarian calls University Library for reference question that required the pulling of a book for verification of a quote. The U Librarian refused.''

Monitored Referral: following up on a user’s information needs across departments and even across institutions

+

+

+

'''Helping across departments.'''

+

----

+

+

'''Systems and Services working together.'''

+

*Sharing the knowledge

+

*Demystifying technology:

+

*Informal knowledge sharing

+

**take a co-worker to lunch

+

**job shadowing

+

*Formalized

+

**training sessions

+

**socialization, food

+

+

+

+

----

+

+

'''Seeing the library as holistic organism'''

+

+

*Drop the "titles and job descriptions"/but exploit the “talent-pool” to the benefit of all.

+

*Working with union or bureaucracy, understand the challenges

+

*Continuing education tied to CEC, Accreditation?

+

+

+

----

+

+

'''Management Vehicles'''

+

+

*Demonstrated Behavior from Management

+

*Create opportunities for synergy to happen

+

*Remembering to give kudos for those who extend the behavior we want

+

*External incentives until internal motivation takes over

+

*Think global but act local

+

*Exhibit acceptance of employees being creative beyond their dept.

+

*Commit to continuing education

+

+

''Not everyone inherently understands and exhibits good customer service behavior or is comfortable working outside the box, compassionately encourage and instruct.''

+

+

+

+

----

+

'''Customer Service Skills'''

+

+

*Overcome “not my job”: what is at the heart of this Overcoming the pigeonholes of our experience and education

+

*Service during the rush: Triage

+

*Beyond policy: “The trend of one”

+

*Projecting the right persona

+

*Multitasking effectively

== blogs on Newbie UnConference ==

== blogs on Newbie UnConference ==

Revision as of 13:30, 16 June 2008

Newbie Librarian unConference

Friday, June 13, 2008

If you're new to the library profession in the last five years, if you'll be graduating and getting into the profession soon, and if you have an interest in discussing your issues, needs, goals, and work with other new professionals, then please join us for the Newbie UnConference.

Kindly hosted by the Southfield Public Library and organized by Christine Ayar (Adam Cardinal Maida Alumni Library) and Elizabeth Bollinger (Michigan State University), this event seeks to bring librarians together for discussion and the exchange of ideas.

I wish I could be there!

Dominique Lowell, WSU LISP student

Session Ideas

Synergy:

(syn-ergo, συνεργός meaning working together, circa 1660) refers to the phenomenon in which two or more discrete influences or agents acting together create an effect greater than that predicted by knowing only the separate effects of the individual agents.

Anecdote: Public Librarian calls University Library for reference question that required the pulling of a book for verification of a quote. The U Librarian refused.

Monitored Referral: following up on a user’s information needs across departments and even across institutions

Helping across departments.

Systems and Services working together.

Sharing the knowledge

Demystifying technology:

Informal knowledge sharing

take a co-worker to lunch

job shadowing

Formalized

training sessions

socialization, food

Seeing the library as holistic organism

Drop the "titles and job descriptions"/but exploit the “talent-pool” to the benefit of all.

Working with union or bureaucracy, understand the challenges

Continuing education tied to CEC, Accreditation?

Management Vehicles

Demonstrated Behavior from Management

Create opportunities for synergy to happen

Remembering to give kudos for those who extend the behavior we want

External incentives until internal motivation takes over

Think global but act local

Exhibit acceptance of employees being creative beyond their dept.

Commit to continuing education

Not everyone inherently understands and exhibits good customer service behavior or is comfortable working outside the box, compassionately encourage and instruct.

Customer Service Skills

Overcome “not my job”: what is at the heart of this Overcoming the pigeonholes of our experience and education

Service during the rush: Triage

Beyond policy: “The trend of one”

Projecting the right persona

Multitasking effectively

blogs on Newbie UnConference

Synergy:

(syn-ergo, συνεργός meaning working together, circa 1660) refers to the phenomenon in which two or more discrete influences or agents acting together create an effect greater than that predicted by knowing only the separate effects of the individual agents.

Anecdote: Public Librarian calls University Library for reference question that required the pulling of a book for verification of a quote. The U Librarian refused.