The Metal House Limited

Since Sep 2012 / 205 reviews

About

The Metal House takes everyday storage problems and turns them into solutions. With a passion for functional art and over 20 years in the manufacturing business all products are designed and manufactured using cutting edge technology.

There are two business partners who design the products and oversee all the manufacturing processes. All products are 100% checked throughout each of the manufacturing processes and packaged in the perfect way to arrive safely to the end user.

Producing innovative design led products ensures customer satisfaction which is our primary goal. All products are manufactured and dispatched from the UK.

For the individually-minded who want quirky styling and funky interior treats look no further.

Delivery

Returns

Returns Address

Terms and Conditions

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation

Customers needing to cancel an order should do so via the NOTH system.

Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to The Metal House in 'as new' condition at the customers expense". The value of the order, excluding the initial shipping cost, will be refunded to the method from which payment was originally made.

Returns & Exchanges:

Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 14 working days of receiving the order. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify The Metal House of any goods that have been damaged in transit, within 24 hours of receipt by the NOTH sytem with photos of the damage and the packaging or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. The Metal House will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition with original packaging,

On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for The Metal House to send your parcel to you will be deducted from the refund, as these are direct costs.

We can only make refunds to the original payment method charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.