Scenario: A user’s virtual desktop session running on XenServer is unresponsive and the user is unable to access any applications. Prior to the session becoming unresponsive, the user was working on a very large financial report and did NOT save it. A Citrix Administrator examines the session and determines that Microsoft Excel has frozen the session.
Which tool could the administrator use to end the Excel process without ending the session?

A Citrix Administrator needs to deploy StoreFront services to thin clients which are running the Online plug-in.
Which option should the administrator configure so that the thin clients can connect to the StoreFront servers?

Scenario: A user informs a Citrix Administrator that audio quality has degraded on their virtual desktop that uses personal vDisk. Audio was functioning correctly the previous day.
Which action should the administrator take to investigate this issue?

A. Check the Receiver log on the client device.
B. Check the audio redirection setting in a Citrix policy.
C. Review the event log on the user’s desktop for errors.
D. Open session details for the user in Citrix Director.

Answer: D

Question: 26

Scenario: An error is displayed in Citrix Director when a Citrix Administrator attempts to shadow a user connected to a desktop hosted on a server OS machine. Shadowing does NOT start.
What is the likely cause of this error?

A. Remote Assistance is NOT enabled on the server OS machine.
B. Citrix Receiver is NOT installed on the administrator’s workstation.
C. The administrator does NOT have the Help Desk role in Citrix Studio.
D. Remote Desktop is NOT configured on the administrator’s workstation.