Established in the 1980’s and based in the great border city of Carlisle, we are one of the largest independent bike stores in the UK stocking some of the sport’s biggest and most innovative brands both online and from our retail store. With industry-leading bikes from the likes of Specialized and Cannondale plus clothing and accessories from ORTLIEB, ASSOS, Sportful, Five Ten, FOX, Brooks and Castelli to name but a few with many more available.

Finance Information

Consumer credit service provided by Pay4Later in association with Moneyway. Pay4Later is licensed by The Office of Fair Trading (Consumer Credit Licence: 0616240). For more information please refer to our frequently asked questions or visit http://www.pay4later.com/.

Moneyway is a Trading name of Secure Trust Bank PLC. Secure Trust Bank is authorised and regulated by the Financial Services Authority, licensed by the Office of Fair Trading and a member of the Finance and Leasing Association. For more information please visit http://www.securetrustbank.com/.

Description

Based on the 705 Torque model, the 705se is well styled and features a very adaptable unisex design - that provides a great all around riding experience and represents excellent value for money. The Step-through is Wisper’s go to bike for most riders and the perfect choice for shopping, commuting or long country rides.

Built around Wispers own handmade alloy frame with versatile rack and fender mounts, hydraulic disc brake configuration comes as standard including a large 180mm front rotor for safer, smoother braking plus their newly developed lightweight blade forks which offers the rider fantastic handling on the road.

Wisper SE Range

The bikes in the SE range utilise a market leading cadence sensor that provides responsive application of power on hills through the use of 12 magnets (compared to the industry standard of 6). Cadence sensors switch the power on when pedals are turned forward and off when pedalling stops. As with the Torque range, the SE comes with 5 levels of power assistance enabling riders to increase or decrease assistance, depending on the incline of the road or weight of the load on the bike.

All of Wisper's bikes are fitted with a twist throttle that is limited to a 4mph (6.50kph) walk assist mode whilst the bike is not being pedalled. However, as soon as you start to turn the pedals forward the throttle becomes active, by twisting the throttle you can achieve up to 15.5mph (25kph) without the need to increase pedal effort additionally the Wisper high efficiency 250w high torque brushless motor is smooth, quiet and works in harmony with the cadence sensor to deliver a responsive, natural riding experience.

Delivery is FREE to customers throughout England and Wales on orders over £25. We aim to despatch all in-stock orders shipped using our next working day services if made before 14:00 during weekdays and for our economy services we aim to ship within one working day of ordering, all our services are fully tracked, and we'll email you any tracking details shortly after we dispatch any order.

Customers located in Scotland, Northern Ireland and other offshore isles may possibly be surcharged for delivery, the majority of our orders are shipped using our economy Royal Mail Tracked 48 service which is FREE throughout the whole of the United Kingdom on orders over £25 however if a courier is required because item is large or contains a restricted item such as an aerosols.

Please note that over the festive period we have an infrequent package collection schedule and won't be shipping on selected days including Christmas Eve and New Year's Eve.

December 24

ROYAL MAIL SERVICES ONLY

December 25

CLOSED

December 26

CLOSED

December 27

NORMAL SHIPPING SCHEDULE

December 28

NORMAL SHIPPING SCHEDULE

December 31

CLOSED

January 1

CLOSED

January 2

CLOSED

January 3

NORMAL SHIPPING SCHEDULE RESUMES

Please email support@scotbycycles.co.uk if you have any questions over this period.

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Delivery Time Estimates

Delivery estimates below are shown for packages within England and Wales which are available for immediate despatch.

Courier

Delivery Estimate

Economy Royal Mail Delivery (Tracked 48®)

Typically within four working days

Economy Courier Delivery (Parcelforce express48)

Typically within four working days

Priority Courier Delivery (Parcelforce express24)

Typically next working day *

Premium Guaranteed by 1pm (Special Delivery Guarnteed® 1pm)

Guaranteed next working day *

* Whilst we do our utmost to ensure the efficient dispatch and delivery of your order our priority 24hr delivery services are not guaranteed services, for guaranteed next working day delivery please select our Premium Guaranteed by 1pm service which is backed by the Royal Mail's money-back guarantee (remote location dependent terms and conditions apply) if available.

Delivery Instructions

Please ensure your delivery details are correct at time of order, during checkout, there is an option to enter any special instructions (keep these brief as they are printed on to the labels and these can only display up to 50 characters including spaces) such as safe places or gate codes etc, please note however that services and deliveries exceeding a £100 generally require a signature and so may disregard messages to leave the package elsewhere on the property in the absence of any recipient and signatures.

Tracking Information

Every package we despatch is fully traceable, once your item has been despatched from our store you will receive a despatch alert from ourselves plus for our express services you'll additional alerts when you order is out for delivery and has been successfully delivered, these notifications will be sent to your registered email address.

Delivery of Bikes

Delivery is FREE within England and Wales on bikes (or orders containing bikes) over £500, customers located in Scotland, Northern Ireland and other offshore isles may possibly be surcharged for delivery.

All our bikes (excl. balance bikes which are usually self-builds) all come pre-assembled and shipped in custom-made bike boxes allowing them to be despatched requiring just a few tweaks from you upon receiving the bike such as fitting pedals. We aim to ship all our bikes in stock that same day if ordered before 12:00hrs when upgrading to Prioriy Bike Delivery.

- PO Postcodes

Unfortunately, we are unable to ship large consignments to PO postcodes because of an issue with our courier management service Easypost and e-commerce platform, Citrus-Lime, not yet supporting Parcelforce's latest shipping API - we're hoping to have this issue resolved as soon as possible and apologise for any inconvenience caused by this issue.

Courier

Delivery Estimate

Economy Bike Delivery

Typically within three working days

Prioriy Bike Delivery

Typically the next working day *

* Whilst we do our utmost to ensure the efficient dispatch and delivery of your order, our priority 24hr delivery services is not guaranteed.

UK Remote Regions

The vast majority of our orders are delivered using our economyRoyal Mail Tracked 48® service which is FREE throughout the whole of the United Kingdom however regrettably there are a few products we stock such as larger items which require a courier to deliver them, in this case, there is a remote region surcharge for the following postcodes; IV, HS, KA, KW, PA, PH, PH, ZE, BT, IM, TR, JE and GY.

Customers located in these postcodes will be filtered upon postcode entry and the shown the delivery charges applicable to their postcode, regrettably, we offer no next day services to the postcodes listed above other than our Royal Mail Special Delivery Guarnteed® 1pm which can accommodate packages up to 2kg.

BFPO/PO BOX Addresses

Regretfully we're unable to ship to BFPO/PO BOX addresses, orders made for delivery to BFPO or PO BOX addresses will be shipped to the billing address or cancelled.

International Deliveries

Please select your country from the menu below for delivery pricing for packages up to 2kg.

We have always wanted our customers to be 100% satisfied with their purchases from us here at Scotby Cycles however in the event that you aren’t then please feel free to return your goods within 30-days of the receiving date for a refund or exchange were possible.

Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in a resalable condition with its original packaging, tags and a correctly completed returns form.

3-Step Returns Process

You have 30-days from the recorded delivery date of the goods to cancel your contract and return the goods to us.

Complete the returns form which was included with your order and enclose with the goods you are wanting to return. It's important that this form is completed correctly as we use the information provided to identify returned goods when they arrive back in our store.

Post your return back to us by whichever means you find most convenient, we advise you use a tracked service and retain the proof of shipping receipt.

Once we have received the goods we will within seven days of receipt action the return and your original payment refunded in accordance with our terms and conditions outlined below.

Incorrect or Damaged Goods

Unfortunately, although quite rare mistakes by ourselves or our delivery partners sometimes do happen however if something does go wrong with your order we will resolve your issues quickly and with minimum inconvenience for you. Please notify us by email within seven days of receipt by emailing support@scotbycycles.co.uk and including your order reference, details of the problem you have encountered and photos if possible should the enquiry be concern damaged goods.

Warranties

The vast majority of the goods we sell are covered by a full 12 months' manufacturer's warranty which is honoured to the original owner, please contact us if you have any possible warranty related issues prior to sending anything back to us.

Please ensure in the interests of hygiene if you return your item of clothing for a warranty that it has been cleaned beforehand - it's only fair to our staff and the staff of the garment manufacturer who will look after your warranty request. Any heavily soiled items returned to us will simply not be processed and you will be entirely responsible for collecting the item from our store here in Carlisle.

Excluded Products

Products excluded from the policy are generally items which have been customised specifically for you and items in which personal hygiene is an issue such as under layers and underwear.

Terms and Conditions

This policy does not affect your statutory rights.

Please see above for products excluded from this policy.

If you're unhappy with your purchase and would like to make a return you must inform us within 30-days of receipt of the goods.

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition.

We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused, do not affix any labels or tape to the goods original packing.

In the circumstance when goods returned have been used, we may make a deduction from the reimbursement for loss in value of any goods supplied or reject the returned goods outright if the loss is the result of unnecessary handling by you.

In accordance with the Consumer Contracts (formerly Distance Selling) regulations, we'll refund any original delivery charges you've paid if you return an entire order at our standard carriage rate.

Applies to domestic (UK) orders only.

Our standard carriage rate is defined as the lowest offered price for shipping to your location.

We will make the reimbursement no later than seven days after the day we receive back from you any goods supplied.

To exercise the right to cancel, simply complete our enclosed returns form (you can download additional copies from this page) and return the unwanted goods to us no later than 30-days after initially receiving of those unwanted goods.

This date is based on the date the courier responsible for delivering the goods reports that the order has been successfully delivered.

We check the returned goods and refund your original order using the method for the amount in relation to goods to which the return request applies minus any express/premium delivery charges.

We will action your exchange or reimbursement no later than seven days after the day we receive back from you any goods supplied.

Any customer reward points accrued through the original sale of the returned item will be deducted from your customer rewards balance.

If you have already redeemed your points balance on another order we reserve the right to deduct the monetary value of those points from your overall refund total.

Any goods returned after the 30-day acceptance period may be accepted at our discretion with any refunds limited issued through gift vouchers or customer rewards balance.

Updated: March, 2018

Contacts

If you have any further questions concerning making a return then please don't hesitate to contact us, we're always here to help.

Scotby Cycles Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in our store. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to work out the distance between you and our store here in Carlisle. If this distance is too far then not to worry, just navigate back using your browser's back button until you return to the delivery selection method and then select United Kingdom to proceed as normal - our economy delivery is free for all mainland UK orders.

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within a working day.

For items which are at the warehouse your order will be ready to collect in the time indicated; typically this is 3 working days but please call in advance if you are making a long journey, just in case!

How will I know when my order is ready?

We will send you an email to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address such as a recent utility bill with your name in the address.

We will hold your order in store for 5 days, if you have any problems with getting to our store to collect your order please feel free to contact us and we will happily extend this time where possible.

Can someone else collect my order?

Please contact us in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact us, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

Video

Browse Similar Products

We are able to provide Finance Online as well as in store but, being honest, you'd find the whole application process far more satisfying if you fired up your laptop (or desktop PC) and enjoyed the full-and-far-less-fiddly experience.

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery Dates

Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

Wisper 705se Step-Through 375Wh Electric Bike - Electric Blue

http://https://www.scotbycycles.co.uk/images/705se_blu_375_001.jpg

Based on the 705 Torque model, the 705se is well styled and features a very adaptable unisex design - that provides a great all around riding experience and represents excellent value for money. The Step-through is Wisper’s go to bike for most riders and the perfect choice for shopping, commuting or long country rides.

Built around Wispers own handmade alloy frame with versatile rack and fender mounts, hydraulic disc brake configuration comes as standard including a large 180mm front rotor for safer, smoother braking plus their newly developed lightweight blade forks which offers the rider fantastic handling on the road.

Wisper SE Range

The bikes in the SE range utilise a market leading cadence sensor that provides responsive application of power on hills through the use of 12 magnets (compared to the industry standard of 6). Cadence sensors switch the power on when pedals are turned forward and off when pedalling stops. As with the Torque range, the SE comes with 5 levels of power assistance enabling riders to increase or decrease assistance, depending on the incline of the road or weight of the load on the bike.

All of Wisper's bikes are fitted with a twist throttle that is limited to a 4mph (6.50kph) walk assist mode whilst the bike is not being pedalled. However, as soon as you start to turn the pedals forward the throttle becomes active, by twisting the throttle you can achieve up to 15.5mph (25kph) without the need to increase pedal effort additionally the Wisper high efficiency 250w high torque brushless motor is smooth, quiet and works in harmony with the cadence sensor to deliver a responsive, natural riding experience.