Public Services

The Public Services Department is committed to providing quality, cost effective, customer-oriented municipal services that enhance the quality of life for the citizens of Waynesville. In order to provide a wide range of services efficiently and effectively, the Public Services Department is organized into the following service areas:

Administration

David Foster, Director of Public Services, provides operational, regulatory, budgetary management and long-range strategic planning for the department.

The Town owns and operates two electric substations and provides electric service to residents and businesses within our service area. Duke Energy Progress provides electric service to the rest of the Town residents and businesses.

Reaching Us:

Outside of normal business hours, and Town holidays, please call the Waynesville Police Department at (828) 456-5363 to report an issue.

Non-emergency issues or suggestions can be reported 24/7 through Action Line. A tracking number will be assigned which will allow you to track the status of your request online.

Utilities/Payments

For payment inquiries, please call the Finance Department at (828) 456-3515 or go by the Finance Office located at 280 Georgia Avenue. Hours of Operation are Monday through Friday from 8:30 a.m. until 5:00 p.m.

Applications for utility service are available online and at the Finance Department office at 280 Georgia Ave.