Troubleshoot Gears of War 4 on Windows 10

If you're having problems playing Gears of War 4 on Windows 10, here are fixes for some of the most likely errors you may encounter. If your problem isn't covered here, see Gears of War 4 FAQ for answers to common questions.

Your graphics card is below the minimum spec

You get the following error code when you try to launch Gears of War 4 on a Windows 10 device:

GW400

This means that the graphics card in your Windows 10 device does not meet the minimum requirements. Your graphics card must support DirectX 12 (Feature Level 11).

Solution

Upgrade your system's graphics card to meet the minimum requirements for the game, and then try launching the game again.

Your graphics card is incompatible with the game

You get the following error code when you try to play Gears of War 4 on a Windows 10 device:

GW401

This means that the installed graphics card driver in your Windows 10 device has known compatibility problems.

Solution

Visit the website for your graphics card manufacturer and update to the latest driver.

Your video card has stopped responding

You get the following error code when you try to play Gears of War 4 on a Windows 10 device:

GW402

This means that the video card in your Windows 10 device has stopped responding.