Q: Do I need to print out my ticket for the event? A: Organisers should have a list of names but we do advise you to print your ticket, just in case. Alternatively, you can download the Eventbrite mobile app and use that instead.

Q: Do you send out paper tickets? A: No, all our tickets are sent out electronically via the email confirmation you received when you registered.

Q: I haven’t received a confirmation email, what should I do? A: Please check your spam or junk folder as it may be there. Alternatively, you can contact us on hods@theforumnorwich.co.uk and we will re-send it to you.

Q: There are no more tickets for the event I wanted to go to. What can I do? A: All events have a waiting list. Please sign up to join the waiting list and you will be notified if there’s a cancellation

Q: I don’t want to use Eventbrite to get my tickets. How else can I do this? A: You can use the order form in the HODs brochure which is widely available across the County or can be downloaded here. Please note that tickets will be allocated on a first-come-first-served basis from the 7th August.Unfortunately, we are not able to take bookings over the phone.

Q: Booking has now closed for the event I wanted to go to. Can I just turn up? A: If booking has closed, please email hods@theforumnorwich.co.uk for more information. We do not advise visitors to arrive without tickets as there may not be space available for you.

Q: I’m booked to attend an event but will need to leave before the end. Is this ok? A: This will need to be checked with the organiser of the event. In some cases, for safety reasons, you will not be permitted to leave until the tour has finished. Please email hods@theforumnorwich.co.uk and we will check this for you.

Q: I missed out on the event I wanted to go to last year as all the tickets had gone. Can I reserve some in advance this year? A: In order to make ticketing as fair as possible, they are allocated on a first-come first-served basis. We are therefore unable to reserve tickets in advance. Please ensure that you reserve your tickets via post or Eventbrite as soon as you can to avoid disappointment.

Q: I can no longer attend. How do I return my ticket? A: Please log in to your Eventbrite account, go to Tickets and then select the ticket you’d like to cancel, then click ‘Cancel this order’. Your ticket can then be allocated to someone else.