Case Study:Pumps and controls

Industry:PHCP, PVF & HVAC

Solutions Highlighted:CRM, Contact Management, WMS

Technology that Aided in Doubling Revenue & Increasing Customer Service

"We can’t live without the calendar functions, they provide a higher level of company and employee management than we could have hoped. This feature has helped our company to become a customer service leader!"

Pumps & Controls of Arlington, TX has been a successful master distributor of industrial supplies for over 26 years. Despite the uncertain economy of the last few years, Pumps & Controls has experienced continued growth due to their ability to provide top level customer service, achieve ongoing efficiencies in each of their operational areas and their willingness to take advantage of new technologies to drive out costs and improve sales.

Ten years ago, Pumps & Controls Inc. looked for a software provider that would be able to meet their existing need for automation and keep up with the continuing technology boom - leveraging innovation towards growth and a positive future. Pumps & Controls made the switch to DDI System’s Inform ERP solution and has been growing with the system ever since. Troy Welch, President/CEO of Pumps & Controls, freely states that using the DDI System solution to manage his business enabled them to double their revenue with the same staff, bringing this company to over 10 million dollars in yearly revenue. Troy attributes their tremendous success to the huge time savings and greater efficiency his company was afforded when incorporating DDI’s industry specific business solution.

A Customer Service Leader

One of DDI’s strengths lies in streamlining operations with transparent information. Gaining the ability to see all customer account details on a single screen took Pumps & Controls to a new level in providing outstanding customer service to their clients. All pertinent information is ascertained in mere seconds and displayed in a user friendly fashion. Having this information at their fingertips, Troy’s entire team was able to answer customer questions alleviating the need to make return calls and increasing customer satisfaction and loyalty.

Functionality & Innovation

Five years ago, Pumps & Controls upgraded to DDI System’s Inform software, one of the first fully integrated windows ERP systems in the industry. “We never even considered going with a different company other than DDI. We were very pleased with the ongoing product enhancements and service levels we received. We upgraded to provide a more intuitive application for new hires plus continue to take advantage of DDI’s proactive innovations,” exclaims Troy.

DDI’s Inform solution incorporates CRM functionality, enhanced sales tools and business intelligence analytics that are a must in today’s competitive environment. “We can’t live without the calendar functions,” continues Troy “they provide a higher level of company and employee management than we could have hoped. The ability to set tasks is unbelievable. We use these tasks to better communicate between departments such as customer service and sales. In the end, these features have helped our company become a customer service leader!”