The File should NOT be recovered, cloned, or saved as a copy, after the discovery. Only the unmodified damaged file is of any use (unless instructed by us otherwise).

If you are able to create a Clone of the damaged file(s) that shows the exact same symptoms, you can use this Clone instead.

A description of the malfunction of the file is included.

Login/password or dependent files are only required, to perform specific tests.

Files MUST be zipped before submission. Zipped sizes up to 50 MB may be emailed. If you need assistance submitting the file(s) please contact us.

All data contained will be kept confidential.

If your files are too big to be sent by email, please create a new Dropbox account which is free for up to 2 GB. Please make your Dropbox folder writable, so we can upload the repaired file.

After testing the file we will report back what we have found. Usually these are the possible results:

The file can be repaired, what is damaged, how much time it will take and what it will cost.

The file is damaged beyond repair

If we can't repair the file, nothing will be charged!

In case it can be repaired AND you agree to have it repaired, we will charge what has been offered.

At this point please provide:

The complete postal street address, landline phone, and email for the invoice.

The VAT-Id (if applicable)

You should be prepared to pay via PayPal. Delivery of the repaired files after receipt of payment.

Repairing Access Privileges typically is US$ 300 per file or per 500 MB (whichever is more) and will take one or two days. EU residents will be charged € 250,-, if they provide a valid VAT-Id, otherwise, as well as German residents, will be charged an additional 19 % VAT, regardless.

How far can we go?

The most complicated case we were able to solve up to now:
A file with about 6000 records suddenly had just one record left. The records inside the file were in fact all gone, but the index of the fields still existed. Since most of the fields were indexed we could recreate the records from the index. The difference to the original file was: all words were lower case and data beyond 100 Bytes of a line in a field was just added as words in alphabetical order, but it made sense to the customer. Numbers, dates, times, and timestamps were restored to their original value.

Any information about FMDiff and FMVis is subject to change without
notice.