Crozscore:

Crozscore:

Software Description:

Satismeter collects customer feedback data in form of net promoter score (NPS) from web apps, mobile apps, and email, in order to decrease churn and stimulate organization's growth. The main purpose of this application is to help you gain a better understanding of your customers' needs.

Although this platform comes with a whole range of helpful features, it is still very simple to use, with an intuitive interface and comprehensive dashboard. On the top of that, Statismeter offers various integrations with many frequently used business platforms, so it easily adapts to your already built software framework.

What differentiates Satismeter from its peers is the real-time analysis, providing information about how your customers feel and how their experience has been. This way, users get fresh data and are able to resolve customers' problems before they leave.

Software Description:

Interakt is an All-In-One Customer Engagement and Support suite.

Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.

Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.

Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.

Software Description:

eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.

eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.

Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.