F&I

NAC and Family First Dealer Services to Merge

September 12, 2013
• by Staff

PONTE VEDRA BEACH, Fla. — National Auto Care Corp. and Family First Dealer Services LLC have reached an agreement to merge, bringing together the infrastructure and long-standing history of NAC’s vehicle service contract business with FFDS’ innovation and full suite of ancillary products.

Tony Wanderon, president and founder of FFDS, will lead the newly combined NAC entity as CEO. Christina Schrank, with nearly 20 years of experience, will continue in her current role as president of NAC, while Courtney Wanderon will assume the role of executive vice president of FFDS.

“NAC and FFDS are perfect complements to each other,” Wanderon said. “With FFDS’ innovation and ancillary product portfolio and NAC’s infrastructure and strong VSC business, we are excited about the future of the combined business and our expanded ability to provide our partners with the tools and resources they need in this ever changing market.”

Post-merger, the new company plans to multiply its efforts and create a one-stop administrative resource for an expansive portfolio of products, programs, and customer service to agents, their dealers, OEMs and financial institutions nationwide. The combined company will also focus on providing technology solutions, marketing services and branding support to enhance the growth and profitability of its customer network.

Coupled with the solid financial backing of Trivest Partners, the new company hopes to accelerate the growth trends at NAC and FFDS.

There is much the sales team can do to reduce customers’ wait time and create more opportunities for F&I, but clear instructions and expectations are critical to the success of any attempt to change your dealership’s deeply entrenched processes.