Is there any limitation with the Upload and the Download processes of Zoolz?

The short answer is: No. Zoolz and BigMIND does not place limits on individual file sizes. Furthermore, we don’t throttle upload speeds, no matter how much data you have backed up. You can upload/download as much data as your plan allows you to.

However, when you upload/download your data directly to/from your account via a web browser, you should not exceed the limit per request as explained in the table below.

No limitation for the Upload with a maximum of 1000 files/request* (Using Cold Vault)

Download from the Zoolz website

No limitation for the Download with a maximum of 1000 files/request*

1 GB/Request*

Instant (Hot) Storage

Cold Storage

Upload using the Zoolz client (Software)

Unlimited/No Restriction

Unlimited/No Restriction

Download using the Zoolz client (Software)

Unlimited/No Restriction

Unlimited/No Restriction

Upload using the Zoolz website

No limitation for the Upload with a maximum of 10 GB/request*

N/A

Download from the Zoolz website

No limitation for the Download
with a maximum of:
2000 files/request* using the Desktop
version of the website,
and 10 files/request* using the Mobile version

No limitation forthe Download
with a maximum of:
2000 files/request* using the Desktop
version of the website,
and 10 files/request* using the Mobile version

Although Zoolz/BigMIND does not limit the size of your backup, there can be technical limitations to the amount of data that can be backed up from a particular computer. Additionally, some files are excluded from your backup by default because they can cause problems in the backup. Here are somethings you need to consider:

1. Memory Usage

Zoolz and BigMIND are real-time backup solutions that monitor the files on your system to detect and back up changes. Consequently, the amount of available memory needed to use the Zoolz/BigMIND software increases with the increase of your backup size. Zoolz and BigMIND do this automatically, so there is no settings the user needs to change.

2. Backup Speed

The time required to complete the backup depends on the upload speed of your Internet connection. If you have a very fast Internet connection, it’s unlikely that your upload will saturate your upload bandwidth. However, you can throttle the upload of Zoolz/BigMIND if you prefer.

3. Large Open Files

Although they are not restricted from your backup selection, the nature of large, open, constantly changing files (for example, Outlook PST files) can make it difficult to back them up successfully. For tips on backing up open files, please check this article.

4. Files Excluded From Backup

Zoolz and BigMIND have built-in “Auto-Exclude” lists that prevent certain files and folders from being backed up. These include temporary files and certain system files that can cause problems with backup progress and that are not advantageous to restore.

*Each item you try to upload/download it to/from the website is called a “Request”. There is no limitation on the number of requests you can place, so if your data is large, you will need to divide it into smaller groups that fit the description in the tables above.