topic Re: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivers in Notebook Hardware and Upgrade Questionshttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7333387#M544312
<P>I'm pretty sure they are closing all of the threads on the German site because everything is being moved to the English site and the German one is getting shut down.</P>Mon, 09 Dec 2019 11:55:40 GMTtomcar2019-12-09T11:55:40ZOverheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7263706#M534351
<P>Hello community,</P><P>mainly hello HP,</P><P>&nbsp;</P><P>first of all, I'm working in an IT company myself and I've already checked everything with my IT colleagues, so I can tell you for sure, that my brand new Envy 13-ar0212ng can only get fixed with updated WIFI drivers and a BIOS Update that isn't available yet.</P><P>The hardware was tested and everything is ok technically!</P><P>Also I've found many user reports about the same problems with that model with faulty CPU fan control and WIFI issues.</P><P>Some of that reports are not very detailed so I just believe they didn't find out what is the reason for the overheating because they are just regular users.</P><P>HP germany isn't responding since 2.5 weeks to my problem! What a shame...</P><P>&nbsp;</P><P>&nbsp;</P><P>Problems:</P><P>&nbsp;</P><P><STRONG><U>1. Overheating with system lockup</U></STRONG></P><P>This problem is very critical and potential dangerous, because it can cause the battery to overheat as well, what can cause an explosion with a 1000°C hot flame. You could melt metal at that temperature.</P><P>To be clear, the laptop is perfectly cool and quiet while normal usage and also heavy usage is not problem and the fan stays on a normal rpm and noise level. The CPU normally doesn't go higher then 65°C under heavy usage and keeps running cool at around 37-40°C, as long as the screen stays on.</P><P>This problem only appears, when the SCREEN is going to standby.&nbsp; -&gt; The Envys fan is also completely shutting down. But the CPU is still working because it's not the regular system standby.</P><P>Computer standby is completely disabled! BIOS is set to "Fan alway on" and Windows system cooling policy is set to "Active".</P><P>Sometimes it also happens, that the fan isn't starting when waking up the display. Also the keyboard backlight and powerbutton backlight is affected by this (see 3. at the bottom).</P><P>I've also got another 1.5 years old Envy that doesn't act like that.</P><P>It's enough if the Envy is starting an automatic Windows Update in the background to run very hot and lockup.</P><P>Reproducible with CPU stresstest (eg with CPU-Z) and setting the screen timeout to 1 minute. After 2 minutes the CPU is around 95°C hot in a cool 20°C environment with perfect conditions for a laptop (eg airflow isn't blocked by something). Before the screen is going to standby the maximum was around 65°C while stresstesting the CPU with CPU-Z and fan was running with normal rpm.</P><P>I've tried different drivers and I've also tried an older BIOS version from the HP Website as well.</P><P>The Envy was delivered with BIOS Version F.13 and the newest BIOS on the HP Website is F.12, where already something was written about fan adjustments in the change log. So there is a known problem with the fan, but nothing really gets changed about or nobody really realize what is causing that devices to overheat.</P><P>With the downgrade to BIOS F.12 the only difference is, that the fan has more rpm at the same temperatures compared with the delivered F.13.</P><P>Some BIOS developer might have done something wrong when setting up the power state for screen standby.</P><P>The BIOS has to get fixed immediately!</P><P>I've attached a video where you can see a reproduced test scenario. I started using Notebook FanControl the first time for test and information purposes, when I realized that laptop has a overheating problem. The problem was already there before.</P><P>&nbsp;</P><P><U><STRONG>2. WIFI issues - instable WIFI and driver is hanging up including system BSOD</STRONG></U></P><P>Disconnects every few minutes (conditions are fine, all other devices don't have problems.</P><P>That problem is known for the Realtek RTL8822BE module since the beginning of 2019 and there is no fix yet.</P><P>Also it's known, that the module is very incompatible with Windows 10 1903 but this is the Windows that Envy was delivered with.</P><P>I've installed Windows 10 1909 beta and with driver version 2024.0.8.107 [03.05.2019] it's working ok, but not perfect.</P><P>All other drivers are crashing every few minutes, but this one could have lucky days or gives you hours before hanging up.</P><P>Sometimes this working driver is also crashing and I do get BSOD few minutes later when WIFI connection broke up.</P><P>Why delivering a device with such a worse WIFI module and the most worse Windows version for this device?</P><P>Seems that no one is really testing that models before delivering to customers.</P><P>HP has to get in contact with Realtek for new drivers and/or Firmware, else most customers will continue to send their new devices back to the dealers and HP can consider to do some more employee termination workflows soon because of bad stocks.</P><P>&nbsp;</P><P><U><STRONG>3. Keyboard- and Powerbuttonbacklight failing to reactivate sometimes</STRONG></U></P><P>Sometimes when the keyboard backlight is going to sleep (thats normal, it has it's own firmware controlled standby), it doesn't wake up again. Also the powerbutton-light would stay off&nbsp;&nbsp;together with the keyboard backlight sometimes after waking the device from the screen standby.</P><P><STRONG>This might be a combined problem with 1.</STRONG></P><P>I can only get it working with tricks (see video at the bottom), but sometimes I have to completely shut down the Envy (reboot doesn't work, so it's not a driver issue!).</P><P>If that phenomenon with power-LED and keyboard-backlight happens, also the fan isn't starting even if the screen is on and CPU is already hot (see video below that is starting while that phenomenon happened).</P><P>I had another Envy that was forcing me to send it back to the dealer and this one also had keyboard backlight problems, but that one was also ignoring 20% of the buttons pressed, even after the whole laptops hardware was changed.</P><P>I'm sure it's a general problem with HP notebooks at the moment.</P><P>&nbsp;</P><P>Here is the mentioned Video that is showing the fan issue and the keyboard-backlight and powerbutton-light issue. You can hear the fan starting after doing the workaround with the fingerprint reader, that isn't working forever. This test was done without any CPU stresstest:</P><P><A href="https://www.youtube.com/watch?v=DAMojLINHTk" target="_blank" rel="noopener">https://www.youtube.com/watch?v=DAMojLINHTk</A></P><P>&nbsp;</P><P>I hope someone from HP will finally address that issues and gives some serious feedback to me, else I'm forced to also send this device back to the dealer next week and it would be my last HP product for the next years.</P><P>Too bad, it would be such a nice notebook.</P>Wed, 09 Oct 2019 14:49:58 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7263706#M534351schildzilla2019-10-09T14:49:58ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7265624#M534594
<P>It would be nice to get any feedback from HP.</P><P>&nbsp;</P><P><STRONG><U>I might have found a solution for the WIFI issue</U></STRONG></P><P>I've found out that at this model (13-ar*) the WIFI module isn't soldered on the board.</P><P>It must be a M.2 card with size 22x30mm, so it could be possibly changed with a working Intel WIFI + BT module that costs something around 20-25 USD (new).</P><P>I didn't check that myself till now, to not loose the warranty.</P><P>&nbsp;</P><P><STRONG>But there is still the main problem with the BIOS that is shutting down the CPU fan on a simple screen(-only) standby, what is causing massive overheating of the CPU.</STRONG></P><P><STRONG>I already tried to find out if there is a work around, but there is none!</STRONG></P><P>&nbsp;</P><P><STRONG>Should I start a livestream that is showing how the laptop will overheat until the battery explodes with a statement what I already have tried to address the problem to HP and get any solution or at least any sort of answer?</STRONG></P><P><STRONG>That would&nbsp;</STRONG><STRONG>be a good PR for HP</STRONG><STRONG>&nbsp;for sure.</STRONG></P>Thu, 10 Oct 2019 13:27:18 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7265624#M534594schildzilla2019-10-10T13:27:18ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7266646#M534713
<P><STRONG>Yesterday a BIOS update was released</STRONG>, but it's dated 19. September 2019, so its from 3 weeks ago.</P><P>The Version is F.16.</P><P>The only mentioned fix is something about BitLocker wasn't accepting codes.</P><P>&nbsp;</P><P>I've tested that BIOS Version and <STRONG>the fan is still shutting down when the screen goes to sleep.</STRONG></P><P>&nbsp;</P><P>The only "workaround" I've found to prevent overheating is to limit Ryzen 7 CPU speed at 5% in the power settings.</P><P>That will limit the CPU temperature around 80°C with 20°C room temperature while running a stresstest.</P><P>But that is still too hot for a long time period and will still heat up the battery too much.</P><P>A simple file compression/conversion process would be enough to cause that temperature.</P>Fri, 11 Oct 2019 08:23:26 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7266646#M534713schildzilla2019-10-11T08:23:26ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7267618#M534845
<P><LI-USER uid="3496460" login="schildzilla"></LI-USER> I understand your concern and I have brought your issue to the attention of an appropriate team within HP.</P>
<P>They will likely request information from you in order to look up your case details or product serial number.</P>
<P>Please look for a private message from an identified HP contact.</P>
<P>&nbsp;</P>
<P>Additionally, keep in mind not to publicly post personal information (serial numbers and case details).</P>
<P>If you are unfamiliar with how the Community's private message capability works, you can learn about that <A href="https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Message/td-p/842013" target="_blank">here</A>.</P>
<P>Thank you for visiting the HP Support Community.</P>Sat, 12 Oct 2019 00:32:12 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7267618#M534845Riddle_Decipher2019-10-12T00:32:12ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7310697#M540810
<P>Update:</P><P>&nbsp;</P><P>The device was at the repair and came back with a new Mainboard, CPU and SSD and was supposed to be tested as "ok".</P><P>&nbsp;</P><P>NOTHING was ok. The same problem was reproduced within 5 minutes.</P><P>I clearly told on a paper that it is a software/firmware problem.</P><P>Due to every core component was changed this is showing that all (of these) models have this problem!</P><P>&nbsp;</P><P>By the way, this device doesn't support ANY standby state at all (translated from german to english), not even the important S3 and hybrid standby:</P><P>&nbsp;</P><P><STRONG>C:\Windows\System32&gt;powercfg -a</STRONG><BR /><STRONG>The following standby options are available:</STRONG><BR /><STRONG>Hibernation</STRONG><BR /><STRONG>Fast Boot</STRONG></P><P><FONT color="#800000"><STRONG>Not available on this system:</STRONG></FONT><BR /><FONT color="#800000"><STRONG>Standby (S1)</STRONG></FONT><BR /><FONT color="#800000"><STRONG>The Systemfirmware does not support this standby mode.</STRONG></FONT></P><P><FONT color="#800000"><STRONG>Standby (S2)</STRONG></FONT><BR /><FONT color="#800000"><STRONG>Die Systemfirmware does not support this standby mode.</STRONG></FONT></P><P><FONT color="#800000"><STRONG>Standby (S3)</STRONG></FONT><BR /><FONT color="#800000"><STRONG>The Systemfirmware does not support this standby mode.</STRONG></FONT></P><P><FONT color="#800000"><STRONG>Standby (S0)</STRONG></FONT></P><P><FONT color="#800000"><STRONG>Hybrid Standbymode</STRONG></FONT><BR /><FONT color="#800000"><STRONG>Standby (S3)</STRONG></FONT></P><P><FONT color="#000000">Tested with original Windows and drivers, AMD drivers and newer Windows.</FONT></P><P>&nbsp;</P><P><FONT color="#000000">In the meantime another owner with the same issues wrote a comment to my YouTube video above.</FONT></P><P><FONT color="#000000">That proves this is a general problem with this model!</FONT></P>Tue, 19 Nov 2019 08:18:28 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7310697#M540810schildzilla2019-11-19T08:18:28ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7333315#M544297
<P>I have exactly the same problems, the keyboard backlight failed only when I did a system restore, I had to uninstall keyboard drivers and the problem was fixed, however the other ones were not.</P><P>It would be nice to be HP fix this.</P>Mon, 09 Dec 2019 10:13:50 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7333315#M544297tomcar2019-12-09T10:13:50ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7333329#M544299
<P>The problem is based on a buggy BIOS where the power management is not properly implemented.</P><P>There is no fix yet and it only can be fixed by updating the BIOS power management.</P><P>S0 Standby is supported since F.17 but its making the laptop crash a lot.</P><P>S3 Standby still is not supported.</P><P>Fan is still shutting down with the screen.</P><P>The laptop keeps crashing without any reason.</P><P>Windows is reporting, that there is no communication with the embedded controller and the vendor has to be asked for a BIOS update.</P><P>I don't believe HP wants to fix anything, they also closed the original german thread</P>Mon, 09 Dec 2019 10:29:34 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7333329#M544299schildzilla2019-12-09T10:29:34ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7333387#M544312
<P>I'm pretty sure they are closing all of the threads on the German site because everything is being moved to the English site and the German one is getting shut down.</P>Mon, 09 Dec 2019 11:55:40 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7333387#M544312tomcar2019-12-09T11:55:40ZALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7449135#M552491
<P><STRONG>Here is the latest update:</STRONG></P>
<P>&nbsp;</P>
<P>[edit]</P>
<P>All Models are sharing the same BIOS and a Ryzen 3500U or 3700U CPU.</P>
<P>&nbsp;</P>
<P>Flextronics (the real manufacturer) seems to have no interest to fix the faulty BIOS with the (how I call it) "fake standby" issue.</P>
<P>I've sent in my device twice with a detailed manual how to reproduce the problems twice, including a video of proof and it came back as "Tested OK" / "No problems found".</P>
<P>It takes only 5 minutes to reproduce the shutdown of the fan and 2 hours to make the device crash for sure in standby!</P>
<P>The BIOS of these devices is totally faulty!</P>
<P>&nbsp;</P>
<P>Also the Windows Event Viewer sometimes is showing this message right before the device is crashing:</P>
<P><EM><STRONG>The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.</STRONG></EM></P>
<P>&nbsp;</P>
<P>I could reproduce the problems with other customers and with some 13-ar* and a 15-ds* model in stores.</P>
<P>Here is what I know for sure now. There are different scenarios with different intensity:</P>
<P>&nbsp;</P>
<P><U><STRONG>Screen Standby (deactivated or not yet activated system standby):</STRONG></U></P>
<P>With a chance of 80-90%, this combination of device components are powering down at the same time when the screen turns off (screen standby):</P>
<P>- CPU fan</P>
<P>- keyboard backlight</P>
<P>- LED of the power button</P>
<P>- <STRONG>Important:</STRONG> The CPU is always 100% active and can heat up the device. A simple CPU-stresstest (CPU-Z) will heat up the uncooled device very fast while the CPU fan is turned off.</P>
<P>With an unpredictable chance these components don't turn back on when waking up the screen.</P>
<P>But the device could get much hotter when crashing while it is in the system standby.</P>
<P>&nbsp;</P>
<P><U><STRONG>System Standby (only S0, S3 isn't even supported)</STRONG></U></P>
<P>The devices do crash nearly every time when the standby is active. But the intensity is different.</P>
<P><STRONG>Rule:</STRONG> As longer the standby is active, as stronger the crash scenario could be.</P>
<P>A standby of few seconds or maybe only 5-10 minutes could work without any problems.</P>
<P>&nbsp;</P>
<P><STRONG>Here is what I've tested and other customers confirmed to me:</STRONG></P>
<P><STRONG>a) 30-60 minutes:</STRONG></P>
<P>The lockscreen will barely show up, but mostly without the background. It takes seconds to minutes and a bluescreen will show up with an instant reboot.</P>
<P><STRONG>b) 60-120 minutes:</STRONG></P>
<P>The device will not wake up anymore or only with a little chance after many minutes. Now the device could start to heat up already.</P>
<P><STRONG>c) 2h-4h +++ (or over-night):</STRONG></P>
<P>The device could get so incredibly hot now, that you need pot holders to force-shutdown the device, else the overheating doesn't stop.</P>
<P>I've measured a record of 80°C in the area of the battery. Now it's winter and I'm not heating my room a lot, so the temperature stays up to 15°C less at the current 15°C room temperature while a crash occurs in the wintertime. But with 30°C air temperature on hot days this devices could explode when it is in standby!</P>
<P>The internal battery is specified for up to 60°C max by the way and risk of explosion of lithium batteries starts at 70°C.</P>
<P>&nbsp;</P>
<P><STRONG>Another customer with a 13-ar0205ng model reported an additional problem.</STRONG></P>
<P>When he is shutting down his device completely (turning off completely, not entering standby to make it clear), the device pretends to be powered off.</P>
<P>He is putting it into his laptop bag and after a while he was noticing several times, that the device was untouchable hot.</P>
<P>He also was scared that the battery could explode because it was so incredible hot.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>The devices are working stable and 100% perfect, <STRONG>as long as you never turn off the screen or enter any standby!</STRONG></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><STRONG>And here I could write the whole history of the last 4 months, but I make it short this time:</STRONG></P>
<P><STRONG>I'm sorry that I also tell you, that you don't have to expect help from HP or Flex(tronics) or any BIOS update that will fix the problems.</STRONG></P>
<P><STRONG>I've tried the following BIOS versions, 3 of them have been released since I've told HP and Flextronics, that the BIOS is faulty including the reasons and solutions: F.12, F.13, F.16, F.17 and the newest F.18 released in January&nbsp;and supposed to better support Windows 1909, but there is no difference.</STRONG></P>
<P><STRONG>Both, HP and Flextronics did know that all models are affected, I could prove, that they have the problems, but they just ignored it.</STRONG></P>
<P><STRONG>The HP Complaints Management offered me a brand new 13-ar0212ng fresh from the manufacturer after I've told them that all models have this problems and the BIOS needs to be fixed! Are you kidding me? Where's the competence?</STRONG></P>
<P><STRONG>In 4 months HP and Flextronics did show a lot of ignorance and incompetence to me.</STRONG></P>
<P><STRONG>I've spent lots of weeks addressing that problem without ANY success.</STRONG></P>
<P><STRONG>All I did get was always "We are so sorry that you have troubles with your product" and I was ignored many times.</STRONG></P>
<P>&nbsp;</P>
<P><STRONG>Too bad, I was always buying HP laptops till today but it was the last time.</STRONG></P>Mon, 27 Jan 2020 15:21:07 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7449135#M552491schildzilla2020-01-27T15:21:07ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7450794#M552808
<P>Hi <LI-USER uid="3496460" login="schildzilla"></LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the HP Support Community.&nbsp;</P>
<P>&nbsp;</P>
<P>Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).</P>
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<P>If you are unfamiliar with how the Community's private message capability works, you can learn about that&nbsp;<A href="https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Message/td-p/842013" target="_blank">here</A>.</P>
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<P>Have a great day!&nbsp;</P>Mon, 27 Jan 2020 15:21:22 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7450794#M552808asmita66582020-01-27T15:21:22ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7451509#M552932
<P>I've already given my details 3 or 4 times to HP reps and STILL waiting for action. I've given up being compliant and it's about time HP did their part on my active case as I'm about to seek out assistance from consumer affairs at a civil legal level since there's been no further progression on my case.</P>Mon, 27 Jan 2020 23:50:50 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7451509#M552932TaziDevil2020-01-27T23:50:50ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7451737#M552954
<P>Same for me. I cannot tell you how often I gave the same details to HP within the last 4 months.</P><P>Also it's strange that they wanted to say some things only on the phone and not by Email.</P><P>I've sent my device to the dealer yesterday and if that is done, I will inform the customs authority because these devices are dangerous.</P>Tue, 28 Jan 2020 04:55:32 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7451737#M552954schildzilla2020-01-28T04:55:32ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7489724#M558084
<P>New BIOS, F.19. Maybe it changed/fixed anything?</P>Fri, 28 Feb 2020 07:07:18 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7489724#M558084tomcar2020-02-28T07:07:18ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7489733#M558086
<P>BIOS update did nothing for mine. In the end it cooked itself. HP agreed to refund in order to get something else and I ordered a Spectre of the same type. 2 weeks was supposed to be the lead/delivery time. After 4 weeks I gave up on HP being able to do anything right and just went with an MS Surface Book Pro 2. It's disappointing as my HP server from days gone by (Proliant Gen6??) was a great box.<BR /><BR />The Surface Book is kicking the ass out of the Envy for power and ability already (owned it for around 24hrs). It's responsive, I actually managed to play Ark on it with some decent graphics settings (bloody Envy wouldn't even play Minecraft Vanilla it was that pathetic) and WOW OMFG IT IS LIGHT!!! The weight in the entire SB is impressively low but when disconnected and just in tablet form my 15" Surface "tablet" is lighter than the mrs' Samsung S4. I used to hate holding the Envy in folded mode laying in the hammock trying to read something.<BR /><BR />I'll miss the numberpad to the right and dedicated home/end buttons but beyond that ... 3 strikes HP (had to fix a friends HP laptop and it was **bleep** of a thing to deal with), you're out.</P>Fri, 28 Feb 2020 07:32:04 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7489733#M558086TaziDevil2020-02-28T07:32:04ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7494274#M558673
<P>Because HP and Flex(tronics) don't have any motivation to fix their dangerous overheating devices, I've fulfilled my promise to them yesterday and wrote an Email to the German customs authority.</P><P>Let's see if they are more interested in devices with a faked CE logo that can burn down your house or might explode on your next flight.</P><P>&nbsp;</P><P>Also I've returned my device to the dealer, that could confirm the problems after 5 weeks of intense testing and paid me back the full price of the device.</P><P>&nbsp;</P><P>Never ever HP again!</P>Tue, 03 Mar 2020 05:28:55 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7494274#M558673schildzilla2020-03-03T05:28:55ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7494313#M558683
<P>Went for warranty repair and returned faulty so their techs are lazy or useless. After shaming them publicly they agreed to refund. Ordered Spectre figuring never AMD in a mobile device again. Lead time of 2 weeks for spectre had me at 4 weeks saying no, enough is enough and obviously HP is a group of useless has beens now, cancelled the order and paid the extra for an MS Surface Book 2 15" 16/512/gtx1060 whilst on special. The surface book can even play ark when the **bleep**ty Envy couldn't even play Minecraft 5 minutes without throwing a heat warning and burning you.</P><P>&nbsp;</P><P>Never again HP. And never a mobile AMD again either (desktop may be ok since it has the space to vent).</P>Tue, 03 Mar 2020 06:49:50 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7494313#M558683TaziDevil2020-03-03T06:49:50ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7495200#M558819
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<P><SPAN style="font-size:14px">I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).</SPAN></P>
<P><SPAN style="font-size:14px">If you are unfamiliar with how the Community's private message capability works, you can learn about that&nbsp;<A href="https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Message/td-p/842013" target="_blank">here</A>.</SPAN></P>
<P><SPAN style="font-size:14px">Thank you for visiting the HP Support Community. </SPAN></P>Tue, 03 Mar 2020 23:44:00 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7495200#M558819sandytechy202020-03-03T23:44:00ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7495378#M558839
<P>The Problem is not the Ryzen CPU, it's the Envys Firmware/BIOS.</P><P>There never will be a fix because Flex and HP never had any Interest in fixing the issues.</P><P>The thousands of “always the same“ support messages starting with “I h<SPAN>ave brought your issue to the attention...</SPAN>“ here also are only a placebo support.</P><P>Had this for 5 months now and Im done with HP and Flex.</P>Wed, 04 Mar 2020 05:01:25 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7495378#M558839schildzilla2020-03-04T05:01:25ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7496330#M558969
<P>Yep Shildzilla my issue here with HP (first and last interaction with them) has shown their TRUE colours. I miss Toshiba (100% Toshiba till they bowed out) but I'm still super happy with the surface book and it's worth the extra money (just going to miss the numberpad on the kb).<BR /><BR />It's a shame as the Proliant server we have here (obtained 2nd hand some years ago - also decommissioned 3-4 maybe years ago in leau of Office365 For Biz was a bloody brilliant little machine and not near as loud as the Dell PE's we had. It's only issue was lack of ram but that was just me not having the money at the time to sink into ram. I think if we ever go back into onprem servers it'll be Dell's with decent ram and processor cores to virtualise (and STILL SBS2008 for the main server system lol). This episode with HP has REALLY soured me off their EVERYTHING.</P>Thu, 05 Mar 2020 00:19:28 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7496330#M558969TaziDevil2020-03-05T00:19:28ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7497246#M559080
<P><FONT color="#993300"><STRONG>I'm happy to announce that that there are very good news for this topic.</STRONG></FONT></P><P>&nbsp;</P><P>I have contacted the customs authority of Germany and they told me to contact the&nbsp;Market surveillance authority.</P><P>I did so and they gave me feedback today, that they will now start the investigation of the devices.</P><P>&nbsp;</P><P>This would not have been necessary, if HP and Flex(tronics) had taken my and other customers warnings serious in the last months.</P><P>I hope this will help some people in the future to return their faulty devices and prove there is a serious overheating and standby issue.</P><P>&nbsp;</P><P>I'm already done with that devices and returned mine. My dealer checked the device for 5 weeks and then paid back the money without any discussion.</P><P>At least one company with professional service technicians, wich realized there's something wrong and wich are not trying to say I'm stupid, because 95°C for a laptop is normal and everything is fine.</P><P>I will cooperate with the authority even if I'm not an owner of that device series anymore.</P><P>I still have some proofs online and also locally saved.</P><P>&nbsp;</P><P>I know most people are too lazy to do something by theirself, but: Everyone with the same problem should also post here with details to help prove a general model series problem.</P><P>You wouldn't change things by just reading.</P>Thu, 05 Mar 2020 20:52:42 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7497246#M559080schildzilla2020-03-05T20:52:42ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498172#M559199
<P>Alright, I am here to do what I must, which is to report the issues I had with my laptop.&nbsp;</P><P>My HP Envy x360 came with a Ryzen 5 3rd generation. Because its not a Ryzen 7, it should not create a large amount of heat. I don't really mind the heat as long as the computer is running, but my main problem is that every time I closed the lid and the fans would for some reason shut down, the computer would by itself trigger a kill switch and kill the system, so if I had any work saved, not only did I have to hold the power button for 15 seconds for the computer to reset, it would also be slow at start up and most of the time be unresponsive, causinge to have to restart, which takes even more time. I tried fixing this by switching up Sleep Mode with Hybernate, which helped, but most of the problems remained.</P><P>&nbsp;</P><P>When I first got this computer, I had other problems too. My WiFi adapter seemed to disappear from device manager as if it had been physically disconnected, and for it to pop up I would have to hard shut down the computer with the 15 seconds on power button trick for it to reset the system. However, I found a solution to this: because running the troubleshooter didn't help as it didn't recognise the adapter, I have a power shell script that resets the WiFi adapter when I click on it, which solved this problem. Now the problem, for some reason, doesn't pop up anymore, maybe because of a BIOS Update? Also, I had some issues with the keyboard back light not working or even the keyboard itself not working, but that was solved after a quick and easy driver uninstall and reinstall in device manager.&nbsp;</P><P>&nbsp;</P><P>Anyways, thank you for reading this</P><P>&nbsp;</P><P>Have a great day,&nbsp;</P><P>&nbsp;</P><P>Tom</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 06 Mar 2020 19:16:52 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498172#M559199tomcar2020-03-06T19:16:52ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498194#M559204
<P>I have to correct you in one thing:</P><P>Ryzen 5 and Ryzen 7 produce the same amount of heat. The heat is regulated by the CPUs TDP.</P><P>The difference is the frequency and the GPU but it should be the same renamed CPU.</P><P>Ryzen 7 is only faster because of the higher frequency.</P><P>&nbsp;</P><P>Thanks for confirming the problems.</P><P>The Wi-Fi problem has gone with the Windows 1909 update.</P><P>The BIOS updates never fixed anything.</P><P>&nbsp;</P><P>Hibernation works different than standby, that's why it's working perfectly.</P><P>Your problem with the lid that is making the device to hang up or crash means, that your device is entering the unstable standby.</P><P>It's hanging up after 30-120 mins and there's only a little chance to wake the device again.</P><P>In that state there's a chance of massive overheating.</P><P>The overheating is the reason why the device is so slow when your force-reboot your device.</P><P>The TDP throttle would be active as long as normal temperatures are reached.</P><P>With system standby (closing the lid on factory settings) it's ok if the fan is powering down, but not if only the screen is entering standby.</P><P>&nbsp;</P><P>Work around for the standby when closing the lid;</P><P>Set the action for closing the lid to “Do nothing“.</P><P>Close the lid and an internal power switch is powering off the screen without causing the crash and fan shutdown issue.</P><P>But it's not a standby and power consumption is nearly the same as in full operation with screen on.</P><P>&nbsp;</P><P>You should return your device because it's dangerous when the standby is causing a massive overheating.</P><P>If it's getting warmer then it can reach 80°C easily without heavy usage.</P>Fri, 06 Mar 2020 19:44:00 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498194#M559204schildzilla2020-03-06T19:44:00ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498354#M559225
<P>I concur, return the device and forget HP. IF HP were able to deliver the Spectre I'd ordered I'd be walking around with that but they're incapable of delivering anything non AMD atm and I'm not sure if it's HP+Ryzen that's the issue or just the Envy's are trash.<BR /><BR />Unfortunately after 2 months back with my old 6yo laptop (trusty old Toshiba Satellite that's falling apart and still 100% more reliable and faster than the crapy R7 Envy I had) I gave up entirely on HP because they're unable to deliver anything Intel based atm.<BR /><BR />Have to say I'm LOVING my Surface Book 2 now .... it's lighter, the screen when detached is lighter than a Samsung S4 tablet but 15" instead of 10" ... the gfx are great, it can even play Ark and battery life ... OMG ... normally when I'm working in the fire control centre I have 2.5hrs before the Envy HAD to be plugged into a power source or I lost it. The SB2 went ALL day yesterday without being plugged in and still only dropped to around 60% battery. And is chargeable with USBC 3.1 PD which HP seem to have ignored for some stupid reason. So thanks HP for being unable to get anything right ... you forced me to look for better and I got MUCH better than you delivered.</P>Fri, 06 Mar 2020 23:08:34 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498354#M559225TaziDevil2020-03-06T23:08:34ZRe: ALL 13-ar* and 15-ds* ENVYS have overheating, fan, keyboard backlight and standby issues!https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498609#M559269
<P>Thank you for explaining further. I appreciate your support.</P><P>&nbsp;</P><P>Unfortunately, I use this device for school. I am a high school student, and I would not want to spend extra money on a newer/ better laptop like a Spectre or a Surface Book, simply because I already spent more than I should have on this PC. The issues I had were not that experience ruining, I switched to this because before I had a faulty Lenovo laptop that the company would not replace. I have found a few ways to work around this problem, for example shutting down the computer more often instead of putting it in standby, etc. As I also got this device on sale, it would be hard to find another laptop which would give me the same performance for a lower price. However, I will be on the lookout for sales, and as Ryzen is attacking the laptop scene more and more maybe some day this laptop will be treated with the right amount of respect.</P><P>I honestly hope for a 3rd gen of the Envy x360 which would come with a working BIOS which could then be applied to older Envy x360s.</P><P>&nbsp;</P><P>Thank you for all the help. For now I guess I will just see how I can work around these issues.</P><P>&nbsp;</P><P>Best,</P><P>&nbsp;</P><P>Tom</P>Sat, 07 Mar 2020 10:17:08 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7498609#M559269tomcar2020-03-07T10:17:08ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7525084#M562579
<P>Dear all,</P><P>&nbsp;</P><P>thank you very much (especially Schildzilla) for your detailed error reports. Your work helped me to quickly figure out what was wrong with my girlfriend's new HP Envy 13-ar0104ng.&nbsp;</P><P>&nbsp;</P><P>This device also crashed a few minutes after the screen went into standby. And additionally, it also had a bad keyboard with the problem that key presses were not registered unless you would press very hard and exactly in the centre of the key.</P><P>&nbsp;</P><P>So thanks to your detailed posts we decided to return the device (14 days return period was not over yet, luckily) and get a refund.&nbsp;</P><P>&nbsp;</P><P>While your posts apparently did not move HP to fix the problems, at least it helped other users. Thanks for that!</P><P>&nbsp;</P><P>Kind regards</P><P>Andreas</P>Sun, 29 Mar 2020 17:03:21 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7525084#M562579Neonth2020-03-29T17:03:21ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7530791#M563256
<P>Hi everyone.&nbsp;<BR /><BR />I have a same / similiar issue. I sometimes had the same issue as described in this thread where the laptop turned hot even when in sleep-mode. But since a few days I have a new issue and I think this first happened after the newest BIOS Update. Whenever i am entering the Sleep-Mode, the device is unable to wake up from that. I always have to reset the device via the Power On/Off button. Everything that was not saved is lost then.<BR />When entering the hibernation-mode, that issue does not seem to appear, only when entering the sleep-mode. it does not matter if I enter sleep-mode via the menu, after idling or when shutting down the lid. I have set the BIOS version back to the only one available online, F-19 from december 2019. I still have this issue and it is driving me crazy. I have followed every possible step that is proposed online or via the virtual agent.&nbsp;<BR /><BR />I hope this is fixable and i would be more than happy if anyone has a similiar issue and knows something about it.<BR /><BR />Regards,<BR /><BR />Derk&nbsp;</P>Wed, 01 Apr 2020 21:19:18 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7530791#M563256Derk12020-04-01T21:19:18ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7530818#M563258
<P>Yes I was forever having to force reboot due to that problem in both sleep and but especially in suspend2disk. Lost a lot of saves like that.</P><P>&nbsp;</P>Wed, 01 Apr 2020 21:26:25 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7530818#M563258TaziDevil2020-04-01T21:26:25ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7534799#M563745
<P>There is no solution for your problems and never will be.</P><P>The BIOS is unstable since the laptop was released and I've tried everything to force HP and Flex to fix this.</P><P>The reason why hibernation is working perfectly is, it's working differently than standby and the device is completely powering off afterwards.</P><P>Send your device back to the dealer. This devices can running so incredibly hot, that the battery could explode and burn down your house and maybe they can also kill you.</P><P>Lithium batteries burn with over 1000°C, which is&nbsp;<SPAN>1832°F.</SPAN></P><P><SPAN>Your batteries might already have been invisibly damaged while the devices did overheat.</SPAN></P><P>&nbsp;</P>Sat, 04 Apr 2020 06:13:55 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7534799#M563745schildzilla2020-04-04T06:13:55ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7548165#M565319
<P>Hello,</P><P>I have similar issues to this in my HP Envy 13 x360, powered by a AMD Ryzen 5 3500U. My issues are: Display/device freezing very frequently, very high temperatures while idle and in sleep, device heating up randomly while powered off, keyboard occasionally stops functioning, and I can't power the device back on for a while after charging and it being in sleep.</P>Sun, 12 Apr 2020 07:19:15 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7548165#M565319EonOfBlack2020-04-12T07:19:15ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7548189#M565324
<P>Thanks for confirmation. So you're the second user with the power-off-overheating problem.</P><P>&nbsp;</P><P>One thing for sure:&nbsp; There is no solution and never will be.</P><P>&nbsp;</P><P>Send back your device. This problem was there from the beginning and all Envys with Ryzen got these overheating issues due to they all have the same faulty BIOS.</P><P>&nbsp;</P><P>A replacement device will have the same issue.</P><P>&nbsp;</P><P>Save yourself your time and don't contact the support. They won't help you.</P><P>HP will only say "we're sorry that you've got problems with your device..." as you can read thousand times within this thread, but no one will fix this BIOS. I've tried 5 months making HP and Flex fixing that bug including sending in my device twice and now I've sent back the device to the dealer and the government in Germany started the investigation about these dangerous devices due to the risk of fire hazard and explosion.</P><P>They are not safe and can burn down your house!</P><P>&nbsp;</P>Sun, 12 Apr 2020 07:59:21 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7548189#M565324schildzilla2020-04-12T07:59:21ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7549793#M565535
<P>I also have this problem with my HP Envy X360 13-AR0xxx, but I'm not sure if it appeared since new. I have owned the laptop since new, approx. 3 months, and noticed this problem just a few weeks ago.</P><P>&nbsp;</P><P>I'm not sure if it's even worth adding a new case to the community and addressing HP support. I'm so disappointed.</P>Mon, 13 Apr 2020 11:38:53 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7549793#M565535djaan2020-04-13T11:38:53ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7549806#M565537
<P>Your model is definitely affected from the beginning by the faulty BIOS and there will never be a fix.</P><P>Send it back to the dealer, these 13-ar* Envy devices are dangerous.</P><P>&nbsp;</P><P>HP haven't done anything since these models are on the market since over a year. They definitely know there is this problem but they ignore it.</P><P>Save your time, HP would waste it like my time anyway.</P><P>They didn't fix this problem since October 2019 when they definitively know about.</P>Mon, 13 Apr 2020 11:49:50 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7549806#M565537schildzilla2020-04-13T11:49:50ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7553780#M565993
<P>Hi everyone,</P><P>&nbsp;</P><P>i can report that my problem got fixed at least. The hibernation / sleep issue was caused by a bad graphics driver.&nbsp;</P><P>The following solution helped:</P><P>- Install newest BIOS</P><P>- Install newest Windows (Update)<BR />- Go to device-manager -&gt; Display Adapter -&gt; AMD Radeon -&gt; RIghtclick -&gt; Update driver</P><P>&nbsp;</P><P>I had no sleep related issues since then and i did not notice any overheating while asleep.&nbsp;</P><P>&nbsp;</P><P>Maybe that helps one of you aswell.</P><P>&nbsp;</P><P>Greetings,</P><P>&nbsp;</P><P>Derk</P>Wed, 15 Apr 2020 07:44:43 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7553780#M565993Derk12020-04-15T07:44:43ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7553793#M565994
<P>I followed the steps of the person above, but now my device's display's refresh rate is stuck at 15 Hz, with a blue line running across the screen. Time to reinstall Windows again.</P>Wed, 15 Apr 2020 07:57:35 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7553793#M565994EonOfBlack2020-04-15T07:57:35ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7553876#M566007
<UL><LI>My BIOS is up to date.</LI><LI>All the latest windows updates are installed.</LI><LI>My AMD display driver is already up to date.</LI></UL><P>Problem still persist.</P>Wed, 15 Apr 2020 09:15:32 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7553876#M566007djaan2020-04-15T09:15:32ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7554052#M566020
<P>l would wonder if a graphic driver would fix that problem, because I've tried many drivers from different sources.</P><P>You all can stop wasting your time with trying, I'm an IT professional myself and I've really tried EVERYTHING.</P><P>I had the same problems on the 13-ar2012ng and the 15-ds0001ng and the reason is definitely a faulty BIOS.</P><P>And to make it clear: They both have the same BIOS!</P><P>&nbsp;</P><P>Instead of implementing a true fully functional standby, someone in the development of Flex(tronics) thought it's easier to shutdown some components together with the screen and ignore all communication with Windows.</P><P>CPU goes to sleep with connected standby S0 enabled only,</P><P>S3 isn't even supported (it's a standard and supported by Ryzen 3rd Gen by default), but at some point it doesn't wake up from that fake-standby anymore.</P><P>&nbsp;</P><P>The Windows Event Viewer already is giving you all answers you need for each (or most) standby-crash:<BR />"The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS."</P><P>&nbsp;</P><P>Right after the that message the system locks up.<BR />I did many tests with waking the device always a bit later and found out, this message appears in combination with the crash only!</P><P>&nbsp;</P><P>Stop wasting your time everyone, HP had 5 months in my case to fix that BIOS and I've already told them the solution.</P><P>Nothing happened - as I already wrote in this thread and the history with HP and Flextronics.</P><P>There will never be a Fix!</P><P>They don't even care about that problem and just tell, that they tested everything as ok.</P><P>That's why I made the German government starting investigations because they are not matching with actual law due to the overheating issue and that devices are dangerous.</P><P>Send them back to the dealer and tell the dealer to send all devices starting with 13-ar* and 15-ds* back to HP.</P>Wed, 15 Apr 2020 12:00:07 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7554052#M566020schildzilla2020-04-15T12:00:07ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7571621#M568160
<P>Hello community!</P><P>First of all, thank you all, especially Schildzilla for all the effort you put in in order to clarify this problem so detailed.&nbsp;I know that there isn't much to add on this topic as everything important was said here. Nevertheless this thread extremely helped me understanding the problem and saved me probably hours of troubleshooting which would've led to nothing. As Schildzillla said, writing and contributing to this is better then just reading so I figured I could add some thoughts.</P><P>&nbsp;</P><P>I own an envy x360 15-ds0007ng since just over one month now and I noticed the exact same problems since day one. It didn't really bother me that much at first because I thought that I will fix it easily at some point, which led me to this thread.</P><P>As I said, my problems exactly match up with those stated in the first posts, as well as the YouTube video. Besides the massive overheating and the failing backlight, which is heavily unacceptable, the Wifi issue is something that heavily bothers me as well. The connection is so unreliable, it just disconnects randomly (already happened twice while writing this), sometimes it works again right away, sometimes it says "unable to connect", sometimes "connected, no internet". Also, I tried using a USB wifi adapter, which helped me with wifi problems in the past, but now it did almost nothing. Due to the current situation, I have much schoolwork to do on this device and have to attend courses online, constantly worrying about my internet connection is just beyond inconvenient at this point.</P><P>&nbsp;</P><P>It just wont't go in my head why these notebooks are still on the market if they all are faulty?&nbsp; Plus, they could just fix it by a simple BIOS and driver update couldn't they? I really like this laptop and it fits my needs pretty much perfectly, but this problem just leaves me hugely unsatisfied and frustrated. Hp is such a big company and have such a good reputation, the fact that they're just consequently ignoring all this leaves me speechless.</P><P>&nbsp;</P><P>I am from Austria and I think the electronic stores are slowly opening up again, still I reckon I will have to wait until things are relatively normal again to return the device or communicate with the seller. Especially after Schildzilla describing how dangerous these devices seem to be, thats very inconvenient. I'm thinking about calling hp support and reaching out to a technician and asking about this, even though I figure my chances are a slim actually getting out something useful because of what I read here.</P><P>&nbsp;</P><P>Thats it from me, thanks for reading. Have a good one.</P>Thu, 23 Apr 2020 22:42:25 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7571621#M568160sebgrae2020-04-23T22:42:25ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7595733#M571420
<P>Short update from me:</P><P>I returned the laptop to the store I purchased it from, asking to cancel the purshcase. The clerk told me they had to send it off to the workshop to assess/confirm my story about HP not having a fix.</P><P>&nbsp;</P><P>After a couple of days I got a text saying "<EM>We are working on your PC. Parts&nbsp; have been ordered."</EM></P><P>&nbsp;</P><P>This was 11 days ago. No more news so far. I'm curious what parts they are replacing, and I'm fearing they will throw me into the process of trial-and-error of replacing various parts instead of letting me cancel the purchase.</P>Fri, 08 May 2020 12:43:41 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7595733#M571420djaan2020-05-08T12:43:41ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7595916#M571442
<P>They replaced my Mainboard, , CPU and SSD, so the core of the Laptop was new.</P><P>The second time I've forbidden them to change the hardware and told them to fix the BIOS.</P><P>They did nothing, not even check the device but they made it dirty before they sent back the device and just said they've checked it.</P><P>&nbsp;</P><P>In Germany by law you have to offer 2 chances to fix the product, a 3rd chance in rare situations that wasn't given and then the dealer is forced to take the device back.</P><P>Whatever they change, that will not fix it. It's a BIOS problem! The power/standby management is crap and doesn't work well.</P>Fri, 08 May 2020 14:44:19 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7595916#M571442schildzilla2020-05-08T14:44:19ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7596891#M571578
<P>Yes when mine went away for repair I noticed it came back extremely filthy which I was disappointed with (Australia here so not even the same continent ... they must have hired monkeys for the job).<BR /><BR />After I burned myself on mine I didn't give them the 2nd chance rule rather claimed it as a dangerous device and demanded a refund since the unit had already cooked itself literally.<BR /><BR />I got my money back after a lot of bs mismanagement from their end (long story but they couldn't even read their own notes on where the unit was) and sunk some extra money into buying an MS Surface Book 2.<BR /><BR />I love my SB2 and my only complaints are the backlight kb doesn't stay light (power saving thing they didn't have the hindsight to allow us to modify) and it doesn't have a number pad on the right (fark I miss that numpad when working with finances etc!!!!!). Beyond them 2 complaints ... I wouldn't look back in a heartbeat. It's lighter, has a better quality finish, doesn't burn me, is EXCEPTIONAL with it's S2R and S2HDD abilities (aka sleep and hibernate).<BR /><BR />About the only thing HP have left with me that I don't question is servers and network switches. They make them fine but obviously just cannot make general consumer computers up to standard and will forever be bypassed now when we replace anything and will be warned against when anyone else asks for suggestions purely because of their botched handling of these devices. What's worse, I *WAS* going to replace my Envy with a Spectre i7 model but the useless twits after 1 month of waiting were not able to deliver AT ALL. THAT is when I gave up on them and just rolled the SB2 and I'm glad I did .. so is my back since it's so much lighter and fits better in my backpack lol. I love being able to use it as a pure tablet without the weight of the keyboard etc (dang it's light as a 15" tablet) and it's extremely handy to be able to flip the monitor around when watching vids or showing the old man his accounts and bills etc. HP could learn from MS on these devices I reckon.</P>Sat, 09 May 2020 01:51:33 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7596891#M571578TaziDevil2020-05-09T01:51:33ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7597325#M571629
<BLOCKQUOTE><HR /><LI-USER login="schildzilla" uid="3496460"></LI-USER>&nbsp;wrote:<BR /><P>...In Germany by law you have to offer 2 chances to fix the product, a 3rd chance in rare situations that wasn't given and then the dealer is forced to take the device back.</P><P>Whatever they change, that will not fix it. It's a BIOS problem! The power/standby management is crap and doesn't work well.</P><HR /></BLOCKQUOTE><P>I recognize your situation. I'm in Norway and the same rules apply. It doesn't mean they are obligated to repair the unit twice, but they can require it by law. However, in this case, it's just an example of lazyness and/or stupidly following standard procedures.</P><P>&nbsp;</P><P>[Sounding like an old, grumpy man]: Where has all the customer service gone?!?!</P>Sat, 09 May 2020 12:41:58 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7597325#M571629djaan2020-05-09T12:41:58ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7604987#M572617
<P>I got my laptop back from the store today. Apparently they "Replaced MB. Tattoo done. WTD tested OK".</P><P>I'm not sure what tattoo and WTD means, but let's see if my laptop works or not.</P>Thu, 14 May 2020 09:54:12 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7604987#M572617djaan2020-05-14T09:54:12ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7614810#M573835
<P>In my case it started already after several weeks of use but it took me a while to figure out what the problem was.</P><P>&nbsp;</P><P>My Envy x360 shows two problems and both lead to a significantly too hot housing.</P><P>&nbsp;</P><OL><LI>If the screen-standby is activated the fan is deactivated even if the CPU is on full load --&gt; I meassured 61°C on the bottom of the laptop and 55°C on the keyboard between key 8 and 9. Seems like there is the CPU bellow</LI><LI>Often when I send the laptop into the standby after a while it won't wake up and gets hot</LI></OL><P>After several weeks of discussion with HP support and great ideas like:</P><P>- standby should not be used longer than 1 hour</P><P>- reinstall windows</P><P>- stop using standby</P><P>they told me to send the laptop back for repair. After I received my laptop back I additionally got a protocol that says that everything was checked and everything was ok. Nevertheless they changed the heatsink. Interesting..... If everything is ok why do I change something. At least they tried.</P><P>I started the laptop put it on full load waited until screen-standby started and what a surprise fan turned of. After several minutes 55°C on top 61°C on the bottom. The great thing is that with the new heatsink I reach 3°C more than with the old one. In defense of HP the ambient temperature was increased about 2°C compared to when I measured the no repaired laptop.</P><P>&nbsp;</P><P>After I started to use the laptop normally (send it so standby always) after one day I got the second case reproduced.</P><P>&nbsp;</P><P>So know I will contact the support again and we will see what will happen.</P>Wed, 20 May 2020 17:20:08 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7614810#M573835IDK42020-05-20T17:20:08ZRe: Overheating, WIFI crashing, Keyboard backlight failing - ENVY 13-ar* needs new BIOS + Drivershttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7615730#M573961
<P>IDK4 I had the same from HP! My laptop would refuse to un-suspend, it would overheat and it was sent away for repair. It was sent back with a new fan or something and all was "tested ok". THE afternoon I got it home I burned myself on it with just 2 firefox tabs open and no other programs running.<BR /><BR />I opened a case with HP and explained that I now have grounds to take them to court and sue for personal damage. They didn't want this along with my video proof of the temperatures I was getting off the keyboard with a digital thermo (IR) and from the heat vent with a glass thermo. So they agreed after very little argument to write it off and refund it ... then proceeded to goof off in that process as well. Then the laptop literally cooked itself.<BR /><BR />Suspend is designed to work indefinitely, if the hardware is incapable of such then that is a hardware design fault and the fault thus of HP (surprise surprise). In comparison my new MS Surface Book 2 HAS NOT failed on suspend or hibernate like the HP would EVERY time! Has not failed ever on this! It runs at a fraction the temperature of the HP did even with it's "fanless" design! Even when I'm flogging it with virtual machines, FF etc, even when I'm playing a game on it, STILL it runs cooler than the HP did when just idling and yet the HP had a fan and the MS-SB2 does not. THAT says to me HP rooted the boot on the design of the Envy and FWIW I see all the new ones have heat ports on both sides not just one so I wonder if that was their fix.</P>Thu, 21 May 2020 02:19:52 GMThttps://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyboard-backlight-failing-ENVY-13/m-p/7615730#M573961TaziDevil2020-05-21T02:19:52Z