Customer Service

ORDER PROCESSING

Orders placed Monday-Friday (excluding holidays) before 2PM PST will be fulfilled and shipped within 48 hours, pending item availability and credit card verification. Orders placed after 2PM PST will be fulfilled the next business day. Orders placed on Friday after 2PM PST will be fulfilled the following Monday or subsequent business day. Transit times do not include Saturday, Sunday or holidays.

Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.

SHIPPING

It is the customer's responsibility to select the appropriate shipping method for their needs. The customer accepts responsibility for any missing and/or lost packages. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. The customer may request signature required or any special shipping needs and we will do our best to accommodate you. To make arrangements, please email

HEAVY OR OVERSIZED SHIPPING

Oversized items or any order 10 lbs or heavier will require oversized shipping. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.

RETURNS & EXCHANGES

We will accept returns or exchanges on items that are returned in their original unworn, unwashed condition with all tags intact.

All sale items are final sale.

For all returns and exchanges, please email for a Return Authorization Number (RA#) within 3 business days of delivery date. For an exchange, please include the size and/or item for which you would like to exchange. Returns must be postmarked within 5 business days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 3 business day requirement for RA# request will only be considered for online store credit.

The customer is responsible for the return shipping cost. If you choose to secure your own shipping, we recommend sending the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods. The original shipping cost of the order are non-refundable.

Shipping and handling charges are not refundable.

Please send items pre-paid and insured to:

A return will be inspected and processed within 3 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 5 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.

High Grade U.S. Standard respects your privacy and takes great care to safeguard any information provided to us. Your preferences for use of your information are our highest priority. High Grade U.S. Standard does not share any client information (including email addresses) at any time.