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Traversing the Minefield

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Best Practice: Reducing Risk in Funeral-Cremation Service

by Michael Kubasak and William M. Lamers Jr., MD

Cover Artist: Bill Gamm

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher and author are not engaged in rendering legal, accounting or similar professional services. If you require legal advice or other expert assistance, you should seek the services of a competent professional. Without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of both the copyright owner and the publisher of this book. The scanning, uploading, and distribution of this book via the Internet or via any other means without the permission of the copyright owner and publisher is illegal and punishable by law. Your support of the author’s rights is appreciated.

About the Authors:

Mike Kubasak is the author of Cremation and the Funeral Director, the 1990 best-seller that sparked a revolution in understanding cremation consumers — and in how American funeral homes handle cremation. Mike grew up in funeral service; attended Arizona State University and the California College of Mortuary Science; and from 1972 to 1997 owned & operated Valley Funeral Home in Burbank, CA, which earned NFDA’s Pursuit of Excellence “Eagle” Award. Mike is President of Kubasak Associates, Inc., a Mesquite, Nevada, firm that consults with funeral homes throughout the U.S. and Canada. Mike is widely known as the “funeral director’s coach” and is one of the most in-demand speakers in the profession, having delivered dozens of standing-room only presentations. He is also frequently called upon as an expert witness in funeral-home litigation.

Dr. Bill Lamers, a psychiatrist based in Malibu, California, is one of the nation’s most renowned experts on funeral customs, bereavement and end-of-life care. He is a long-time member and former president of the International Work Group on Death, Dying and Bereavement; a veteran of the U.S. Navy Medical Corps; and a graduate of the Marquette University School of Medicine. Dr. Lamers founded one of the nation’s first hospice programs in the early 1970s — Hospice of Marin in Northern California — and serves as medical consultant to the Hospice Foundation of America. Dr. Lamers has served on the faculties of the University of Southern California in San Francisco, the Tom Baker Cancer Center in Calgary, Alberta, and the University of Calgary Medical School. He has written extensively on the value of funerals and frequently serves as an expert witness in cases involving death and emotional distress.