books.google.co.nz - A leading expert explains what government bureaucracies do and why they behave the way they do."Wilson is a remarkably clear thinker. It is unlikely that anyone in the foreseeable future will master so much research about so many agencies at government level."--Tom Peters, "The Washingtonian" "Wilson...https://books.google.co.nz/books/about/Bureaucracy.html?id=1aR54vBa2E4C&utm_source=gb-gplus-shareBureaucracy