Ames’ Inspection Division rolls out 24-hour permit portal option

By Robbie Sequeira Staff Writer lsequeira@amestrib.com

Monday

Mar 4, 2019 at 3:34 PMMar 4, 2019 at 9:45 PM

Applying and accessing building permits in the city of Ames might become more accessible as the city of Ames Inspection Division launched a new 24-hour online portal called Citizen Self Service (CSS) through the city’s website.

The design of CSS is to help users submit building and trade permits, as well as request and schedule building inspections, access an online archive of their permit history and make service payments.

CSS is the latest and final phase of the city’s EnerGov software system that was implemented in March 2017, an internal switch from a paper system to an online system for city inspectors to use an iPad or mobile tablet to conduct real-time inspections, forgoing the paper process.

CSS is a pay-as-you-go system with users required to make payments for the permit prior to issuance. Previously, users made payments on one bill at the end of the month.

For basic permits, which cover installations of water heaters, furnaces or sump pumps, customers will apply for the permit, pay the fee and schedule an inspection at the same time.

Permits that require more review will be issued an invoice by the city’s finance department when the permit is approved, and once it’s paid, the permit status will be updated.

“I don’t think (the process) is any more difficult, it’s just a change,” said Sara Van Meeteren, Ames Inspection Division building official. “Most of the contractors I’ve talked to have said that the process is pretty neat, and it’s user-friendly.”

Additionally, the portal is also a useful tool for prospective home and property owners looking for permit information on potential sites using an interactive map.

“There’s a map that allows users and guests to click on a property and read through a history of permits,” Van Meeteren said. “Let’s say you’re buying a house and you want to know what’s been done on that property and if there was a permit to do so. (The portal) gives you a permitting history that particular property.”

The system is barely a week old, and Van Meeteren said that minor glitches are expected, and that contractors and users are free to call the inspection office for a smoother walkthrough.

The city also has YouTube videos on its website and a YouTube channel that navigate users and contractors through the new portal system.

“We are excited for the benefits the new portal will give our customers,” Van Meeteren said. “We are transitioning from a paper system to a digital option, and customers are no longer limited to our office hours. While we know the new system will take some adjusting, we are here to help with any questions.”

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