Director of User ExperienceAcquia

Are you passionate about understanding customers? Do you get fired up designing products that solve real problems? Are you driven to understand the true motivations and intentions of people?

Acquia?s product team is looking for a Director of User Experience. You will be the voice of the customer and drive the user experience of Acquia?s products by uncovering and translating customer goals and needs into actionable requirements/stories. You will work closely with the Director of Product Design as well as numerous product owners, interaction designers, usability specialists and engineers.

We?re immersed in the hottest technologies. We?ve helped companies of all shapes and sizes design, build, maintain and monitor their Drupal website ? and we?re one of Boston?s fastest-growing start-ups. And we?re just warming up!

Responsibilities:
Lead user research projects, including conducting ethnographic research, interviews, focus groups, and analysis. 20 percent travel required.
Work with product owners, interaction designers, usability testers and developers to create user stories, wireframes, information architectures and research and test plans.
Synthesize and integrate findings into product design life-cycle.
Segment and profile customers into tangible archetypes.
Create work models designed to scale as the team, products and company grows.
Contribute to ongoing process improvement, including best practices and standards

With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.