Constantly changing direction. Trying to become a managed service provider and going upstream to enterprise accounts but their name is killing them. Should have changed it from EarthLink to something else when they had the chance.

Money was goodGood Immediate ManagementFree Chilled Water and CoffeesFree TrinketsImmediate Team Members good People

Cons

Always changing environment and inept management.No motivation and very depressing atmosphereDecisions made but never explained, MAJOR changes made but not even a meeting to try to explain why.Promises made in vain.Many managers out for themselvesIf your customer cancels in 6 months they take your HARD EARNED commission away - even if you could not fix the issue or were not the cause of itInept service delivery people-Poor Service levels causing good customers to cancel

Advice to ManagementAdvice

Pick a path and stick with it. Instead of letting your best people go do the RIGHT thing and make changes so that they may stay and continue to benefit the company by their efforts. Get your head out of your rear ends and decide what you want to be when you grow up, services that sell and make margin should be kept NOT divested. I will be surprised if this company stays in business.

They compensated me well for all the challenges which I very much appreciated. Money is what really matters so that makes this company OK.

Cons

They don't pick a direction and stick with it before jumping to try something else; so the company offers dozens of half-baked services and products that are not well defined, implemented, or supported. Old, slow, inaccurate systems and databases that can make just finding out what customers actually have an hour long process.

Advice to ManagementAdvice

Pick a half dozen things you want to provide; clearly define what it is and how it helps the prospect before you ask people to sell it; actually have the service do what you told the sales people it does. Stick with it for a couple years before just giving up.

Stop delaying implementations and revenue over nonsense like "does the business name on contract match the listing on Secretary of State" and "does the customer know exactly what extension names and Auto Attendant messages they want even though we're not installing the solution for 4 months." And throw away all of your old systems and replace them with spreadsheets to pass around from department to department. Everyone would be 10 times more productive.

- Great people, many of whom who have been there since EarthLink's heyday- Flexible and progressive work environment (work remotely, hoteling)

Cons

- Future success is unclear as company tries to establish itself in competitive Business services market.- Change is the norm on the declining Internet Access side of the business. Could be a pro or con depending on how well you can adapt.

EarthLink has some very smart people working for the company that really do try to work together. It is a smaller company than most in this industry, and they make people feel welcome when joining the EarthLink team. Now is a good time to join the team and contribute towards the success EarthLink will be having very soon.

Cons

The processes can be a little daunting but wise changes are coming to help simplify things. The past layoffs and sense of direction may have hurt morale but that can change with the right strategy moving forward and I believe Mr. Eazor has the correct strategy.

Advice to ManagementAdvice

Keep with the plan and stick to it. It will be a little bumpy at first but good things will come out of it because it is a solid strategy.