Technical Skills

Job Description

Assistant Manager, Operations Management

Act as a liaison between General Insurance operations and IT Application Teams and / or Business Analysts Teams in order to deliver solutions and meet Company’s strategy and directions

Develop processes and procedures to gains efficiencies in service delivery, provide quality customer service, and ensure programs align with strategy directions and requirements

Coach and develop team members in professional standard to gain business and technical knowledge

Meeting with business functions owner and users to understand business requirement, gather and analysis information and to provide business solutions (include system / application enhancement, process automation and business process improvement etc. ) for the delivery of excellent customer service

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We are redefining standards in the insurance industry and we are able to achieve this through a dedicated professional workforce. We have a vision of how financial protection and wealth management should be done. We are able to realise this vision with empowered people who are focused on customer service and champions of operational excellence.