Frequently Asked Questions

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I lost my key. What do I do?

If you lose your room key or house key, Residential Life Office staff (Sevy G10) will issue a temporary pass key which you can use for three days. If you have not found your room key after three days, a new lock is put on your door at a cost of $40. If you have not found your house key after three days, a new lock will is put on the exterior doors of the house at a cost of $100. You and any roommates or housemates will be issued new keys and will need to return any old keys. If you lose your key after office hours (8am-5pm, M-F), please contact your RA or another RA in your building who can let you into your room for the night. Please stop by the Office the next morning to get a temporary pass key.