TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

3.05Rooms

4.05Service

4.05SleepQuality

4.05Value

3.05

“Unfortunately the cusions on the chester bed were baddly...”

Jan 23, 2013James C, Kitchener

Unfortunately the cusions on the chester bed were baddly worn and required us to stack both of them together to make a comfortable seating arrangement/ Also I repaired the tub drain but didn't have the tools required with me to fix the leaking cold water tap in the tub. Aside from a few minor oversites I may return. We did however check into the Hawthorn Inn at the south end of the city (Dayton) the following night and had no concerns in fact the bed there was much more comfortab;e so I wouldn't rate all the inn in the chain the same. Perhaps a little more TLC may help. I did however state my concerns when we checked out. I feelk that if you get the proper feedback from those that are staying in the room it works better than for your maintainance staff just doing a visualy inspection.Regards:Jim Crane