customer satisfaction Reviews and News

Feature Article: Customer Satisfaction: Mazda On Top In Australia, Holden Improves, VW LastThe latest report in industry analyst J.D. Power’s annual customer satisfaction rankings has shown once again that a positive service experience can reap rewards on the sales chart. Of this year’s best performers in aftersales and service customer satisfaction - Mazda, Subaru, Toyota, Holden and Hyundai - only Subaru remains outside the top five for Australian sales year-to-date. “As most major brands in Australia now have adopted capped price servicing, authorised serv... continue reading