Navigation

Consumer Complaint Process

As an accredited institution, Excelsior College adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the College's policies and procedures which can be found in the Student Policy Handbook (PDF) and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.

Excelsior College is currently working cooperatively with the higher education authorities in all 50 states and other U.S. jurisdictions to ensure compliance with any authorization requirements. Excelsior will continue to monitor developments in the laws of these jurisdictions in which it enrolls students and, if authorization or licensure is or becomes necessary, will obtain such additional approvals.

Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Excelsior College. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Excelsior College is required to be registered in that jurisdiction. Excelsior College has made a reasonable effort to ensure that this list is accurate. However, if you have any questions or encounter any problems contacting the appropriate agency, please call the College's Office of State Relations at 518-608-8162 for assistance.