Yes! The Osmo iPhone Base is designed to work while charging the iPhone. Just use the center port in the iPhone Base to thread the charger cord through.

Can I use my Osmo game pieces purchased for the iPad with the iPhone too?

Yes! All Osmo game pieces (except MindRacers) are interchangeable for use with the iPad Base and iPhone Base.

What are the details of the Osmo iPhone Base promotion?

Offer Conditions:

Click the orange button above to get 10% off up to three (3) of the following Osmo games when pre-ordering the Osmo iPhone Base at the official Osmo website (playosmo.com): Coding Awbie, Coding Jam, Pizza Co., Numbers, Monster (also known as Creative Set). Non-transferable. Valid in the United States only. Expires October 5, 2017 at 11:59 PM PDT. Other restrictions may apply. Contact Osmo@playosmo.com with questions.

Are there any special recommendations for improving iPhone detection?

Please try all of these:

1. Check that the mirror in the red reflector is clean and centered on the iPhone.

2. Check that your iPhone camera lens is clean and clear of smudges.

3. Play in a well-lit area, or increase the lighting in the area if needed.

Can I purchase empty game piece containers to replace my existing magnetic boxes?

We are planning to start selling the new, colorful, plastic storage containers for the Osmo game pieces separately on our website in mid-November 2017. We know some of you are interested in transitioning from your current magnetic box collection.

If you'd like to be notified when they are available for sale, please fill out this short form:

You spoke and we listened! Starting with the launch of Coding Jam in May 2017, we’re gradually transitioning all the Osmo games to these new containers. U.S. customers will see the new packaging first, followed by our international customers in the Fall 2017.

Osmo’s new and improved game piece storage bins are the result of tons of feedback from parents and educators alike. They are stackable, easy to clean, portable for playdates and trips to grandma’s house, and take up less shelf space at home and in the classroom!

No, they are not interchangeable. We recommend using the iPad reflector with the iPad Base, and the iPhone reflector with the iPhone Base.

Switching the two can lead to poor game piece recognition, which will inevitably lead to a poor overall game experience.

Wondering what the difference is between the two reflectors? See attached image for guidance.

Does Osmo work with iPad screen protectors?

Yes! Osmo *is compatible* with the ZAGGInvisibleShield, or any similar screen protectors that have the same or less thickness, and don't cover the edges of the device. Screen protectors that are thicker than the ZAGGInvisibleShield, or cover some of the device edges, are not compatible with Osmo.

How does Osmo work?

Our red reflector allows the iPad to read the environment below and in front of it. The camera is powered by our pioneering Reflective AI technology, which can read physical movements and real world environments and translate them into the iPad. Pretty cool, eh?

Is there anything special about the Osmo Base?

The classic Osmo iPad Base has been designed to hold the iPad at the ideal angle for our computer vision software to facilitate the best playing experience. Due to the different sizes of iPad models available, the Osmo Base has two angle options. Be sure yours is set up with the correct angle by checking the models listed on the base inserts. You'll find details on setting up your Osmo Base on our set up video here.

Many users also like the Osmo Base for general iPad use.

What does the red thing do? What do I do with it?

That is our specially designed red reflector that translates your real world actions into a digital environment. All you need to do is place it over the camera on the iPad. Watch set-up instructions on the Osmo YouTube channel.

Does Osmo work with iPad protective cases?

While no iPad protective cases in the marketplace are compatible with Osmo's base & reflector hardware (or software), we have designed and developed a custom protective case that will work with Osmo.

This Speck created protective case works only with the new Osmo iPad base and not the classic Osmo iPad base.

The case is sold exclusively on our website. The new Osmo iPad base is sold there too.

This new Speck protective case is designed to work with these devices only:- iPad Air, Air2- 5th generation- 6th generation- Pro 9.7-inch

And for reference, Osmo is compatible with the ZAGGInvisibleShield, or any similar screen protectors that have the same or less thickness, and don't cover the edges of the device. Screen protectors that are thicker than the ZAGGInvisibleShield, or cover some of the device edges, are not compatible with Osmo.

Regarding a case for other iPad devices such as iPad mini, please know that we have no firm plans in place for this, but will assess the demand in 2019 and plan accordingly.

You spoke and we listened! Letter tiles for the Osmo Words game (and the Osmo Bundles or Kits that contain Words), are transitioning to lowercase letters on one side and uppercase on the other in the August 2017 timeframe. This change coincides with the launch of our new and improved game piece storage bins. U.S. customers will start to see the new Words tiles in August 2017, and international customers sometime in Fall of 2017 or Winter of 2018.

Educator Version:

Classroom Kits for educators already include the plastic, teacher's version of lowercase/uppercase letter tiles, and those are available for sale as a separate item also to U.S. educators for $9 USD. Please submit an online request for if interested in purchasing for your classroom.

At-home version:

We will consider selling the cardboard, at-home version of the lowercase/uppercase letter tiles as a separate item in the future if there's enough interest. Are you interested? If so, please send us an email to support@playosmo.com.

Masterpiece, Monster and Newton don’t require any special pieces, they can be played with a pen and paper or a whiteboard. However, we recommend our Creative Set for the best experience with those three apps.

Are the pieces safe?

Yes, all of our apps are built with the utmost care for kids to use. Tangram, Words, Newton and Masterpiece are all certified by the kidSAFE® Seal Program. Our newer games will also be certified, but the certification process takes time.

The kidSAFE® Seal Program is an independent certification service and seal program that reviews and certifies the safety practices of children-friendly websites and applications, including kid-targeted game sites, virtual worlds, social networks, PC and mobile apps, web-connected devices, and other similar online and interactive products. You can read a bit about the program here. Official certifications are available for Tangram, Words and Newton. Thanks, kidSAFE®!

Creative Set/Creative Board

How can I clean the Monster / Creative Set blue pouch?

We recommend cleaning the blue marker pouch that comes with the Creative Set/Monster game by hand with soap and water. Alternatively, it can be washed in the dishwasher.

Where can I purchase a new Yoobi blue pouch for my markers?

A replacement Yoobi blue pouch for the markers contained in the Creative Set and Creative kit can be purchased in the U.S. on the Yoobi website as well as in retail stores such as Target.

Where can I purchase replacement Yoobi markers?

Yoobi markers (both liquid chalk and dry erase) can be purchased in the U.S. on the Yoobi website as well as in retail stores such as Target.

Alternatively, any dry erase or liquid chalk marker will work as well.

Orders shipping to countries outside the U.S. are mostly priced in the local currency, and may or may not include applicable duties and taxes. For some countries, orders are priced in U.S. Dollars (USD). It's important to change the country on the order page or shopping cart accordingly, so that the correct price populates.

Where can I order the Creative Set for Monster?

The Creative Set for Monster (also enhancing your experience with Masterpiece and Newton) is available for purchase worldwide on our website and is also sold as part of our Discoverers and Explorers Bundles: https://playosmo.com/en/shopping/.

It is also included in several of our kits (currently only sold through other retailers). Find our kits at a retailer near you: https://playosmo.com/en/retail/

Can I use the blue pouch as an eraser?

Yes, the blue fuzzy storage pouch can be used as an eraser. We recommend hand washing the pouch with warm water and mild soap.

The markers included in the Creative Set should last for a long time (unless of course the user is a prolific artist!), but if they run out of their special washable ink you can always get more at www.Yoobi.com/osmo or purchase any dry-erase markers from your local shop.

The Yoobi markers do work, we promise! Just follow these steps: before using the markers for the first time, with the cap still on, gently shake the marker for a few seconds to mix the ink. Then, press the marker tip against the board surface until the ink begins to flow. If not flowing yet, repeat.

My Creative Set marker leaked, and contains no more ink. What do I do?

Oh dear! Not to worry, this is not a result of a malfunction with the marker, but rather oversaturation of the marker tip by pushing down on the marker too many times by the user. You simply need to blot the marker tip on a paper towel to remove the excess ink.

Replacement pieces

What happens if I lose or break a red reflector?

If you lose or break an iPad red reflector, you may purchase a new one on our website (at the bottom of the page, under 'Accessories') for $10 USD.

How can I get replacement game play pieces?

We're happy to send you replacement Osmo game play piece free of charge (within reason).

Please follow these steps:

log into your myOsmo account (if you do not see your name on the home page, it means that you're not logged into your account; please make sure to log in);

click on your name in the top right corner;

select "Replacements" from the dropdown menu and fill out the form.

We'll send you an email confirmation that we received your request, as well as a notification once it ships.

Warning about game pieces

Are Osmo game pieces safe for children under 3 years of age?

Please note that the Osmo game play pieces are a choking hazard and are therefore not for children under 3 years of age.

Further, several game piece sets contain magnets, which can cause serious injury or death if ingested. Seek immediate medical attention if magnets are swallowed or inhaled.