Terms of Use

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This page explains the rights and requirements of visitors and users of Children’s National Health System* websites, affiliated websites, blogs, story-sharing forums, chat rooms and social media sites, including Facebook, Twitter, YouTube, online, and mobile services (collectively referred to as Children’s websites and online services).

This policy covers all content, users and uses of Children’s websites and online services. The definition of content includes all text and visuals (e.g., photographs, graphics, and videos).

Where noted on Children’s websites and online services, additional conditions, restrictions, and privacy policies may be required to access accounts, content, or services.

Accepting the Terms of Use

By using or participating in any section of Children’s websites and online services, you are agreeing to the Terms of Use. You are responsible for monitoring this page for changes and updates.

Any updates to the Terms of Use are effective immediately upon posting. By continuing to use Children’s websites and online services, you are agreeing to the Terms of Use as they appear at the time you accessed the site.

Your continued use of this website indicates your agreement and acceptance of the following terms and conditions.

Disclaimers

Children’s websites and online services do not replace medical advice or treatment from a health professional. By using Children’s websites and online services, you also acknowledge and agree to the following:

You use Children’s websites and online services at your own risk and assume all responsibility for doing so.

The inclusion of content does not necessarily mean or warrant any particular service, treatment or product is safe, appropriate or effective for you or your child.

Children’s websites and online services are provided “as-is.” Children’s National does not guarantee or warrant against errors in the accuracy, timelines, and completeness of any online content.

YOU UNDERSTAND AND AGREE THAT CHILDREN’S WEBSITES AND ONLINE SERVICES, CONTENT OR INFORMATION CONTAINED ON OR PROVIDED BY CHILDREN’S WEBSITES IS PROVIDED ON AN "AS IS" BASIS. CHILDREN’S NATIONAL DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICES. CHILDREN’S NATIONAL DOES NOT GUARANTEE THAT USE OF CHILDREN’S NATIONAL WEBSITES AND ONLINE SERVICES WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES OR WORMS, AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

Interactive Platforms

We encourage families to participate in Children’s interactive platforms, including social media and blogs, as a way to connect with the Children’s communities. By posting content, commenting or otherwise participating in any of Children’s interactive platforms, you acknowledge and agree to the following:

You may not impersonate another person including, but not limited to, a spouse, child or sibling.

You may not allow another person to use your credentials for posting or viewing content.

Children’s National has the irrevocable right to:

Reproduce, distribute, publish, display, edit, modify, create creative derivative works or otherwise use your content for any purpose, in any form, and on any media.

Remove any content that infringes on the rights of any third party, including intellectual property, privacy or publicity rights, or any other content deemed unlawful.

Remove advertisements or solicitations for business, misleading and fraudulent content, and any repetitive content that is deemed “spam. To further promote a respectful, supportive and educational environment, please review our Commenting Rules of Engagement.

Limitations of Liability

The use of the site is entirely at your own risk, and in no event shall Children’s National be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this service, or sites accessed through Children’s websites and online services. Your sole and exclusive remedy for dissatisfaction with the service is to stop using the service.

Users release Children's National, its affiliates, officers, directors, employees and representatives from any and all liabilities, including but not limited to attorneys fees and costs and indirect, consequential, exemplary, special and punitive damages, arising from user's use of this translation tool and Children’s websites and online services. You agree that you will indemnify and hold harmless Children's National against any damages, losses, injuries, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to any material that you have posted or other actions taken by you on Children’s websites and online services.

Children’s National does not assume liability, endorse or necessarily recommend the comments posted by individuals on interactive platforms.

Termination of Use

Children’s National reserve the right to change, suspend or discontinue all or any aspects of Children’s websites at any time without prior notice unless noted otherwise.

Contact information

If you have any questions about the Terms of Use for Children’s websites and online services, please contact us.

Third Party Websites

Children’s websites and online services may contain links to sites operated by third parties including, but not limited to, third party sites that may display the Children’s National trademarks. These links are available for your convenience and for no other purpose.

Children’s National does not warrant or make any representation about the substance, quality, functionality, accuracy, or fitness for a particular purpose, merchantability, or any other representation about any third party site or its content. A link to a third party site through Children’s websites and online services does not constitute sponsorship, endorsement, approval, or responsibility for any third party site.

The terms of use and privacy policy of any third party site may differ substantially from the terms of use and privacy policies for Children’s websites and online services. Before using a third party site, please review the terms and privacy policy of use for these sites.

Website Privacy Policy

Children's National is committed to maintaining the privacy of visitors and users of Children’s websites and online services.

This policy explains the collection and use of your personal information when you visit and use Children’s websites and online services. Online services include, but are not limited to, Children's Doc2Doc Messaging System, live web chats, Request an Appointment, Ask a Doctor, and all existing forms submitted through the websites. The policy is available in Spanish.

Any updates to this privacy statement, including new features or services, or changes in privacy practices, will always appear on our websites.

Privacy of Children

Children's National does not offer or sell products or services for purchase to children. If you are under 18 years of age, you may not purchase products or services from Children's National, and you should not provide information to Children's without the involvement of a parent or guardian.

We are committed to protecting the privacy of children. Our website is intended for adults and young adults age 13 and over. It is not intended for or designed to attract persons under the age of 13. We do not permit registration by, nor do we collect personally identifiable information from, any person we actually know to be under the age of 13.

Information We Collect

General Use

To monitor site usage and improve its quality, we gather general information about the use of Children’s websites and online services. We use web server logs and industry-standard website statistics software, including Google Analytics, to count the number of users who visit our websites, go to each page, and to collect other general statistics. We do not track individual user's visits to our websites.

Children's National may share these anonymous aggregate statistics with other parties to provide general information about our services or arrange business relationships.

We do not share any information about individual users.

Information to Process Transactions

When you use our website to make appointments, register for events, purchase products or services, or join groups, we only collect information necessary to process the transaction. This may include your name, address, telephone, and fax numbers, e-mail address, and credit card number or other payment information.

This information is encrypted to assure that your private information is transmitted in a secure fashion, but please understand that no one can guarantee that unlawful or inappropriate use by third parties will not happen. Please see "Use of Information" for details of how we use some of this information for other purposes.

Payment Information

If we collect information for payment purposes, it is stored and used by us or by others we contract with to process orders for that transaction only.

Use of Information

We will sometimes use your e-mail address, address, fax number or other information to confirm a transaction, verify your identity, send you general information such as newsletters, or for similar purposes, either directly or through others we contract with. In some cases, you will be given the choice not to have your information used for some of these purposes. In those cases, you will see information on how to make that choice.

We will not disclose any information to third parties for any other purpose, and we will not sell mailing lists.

Children’s National has established a written Identity Theft Prevention Program and has taken steps to train our staff on measures to protect patient accounts.

Cookies

Some portions of our websites may use "cookies." Cookies are small data files that are sent by a website and stored on your computer. Cookies can contain information about your use of the site, but they are not used to identify or track you personally. We use cookies only when the software used with certain features of our websites or Internet services requires them in order to function properly. Most web browsers permit you to choose not to accept cookies automatically, but if you do not, some functions of our websites or services may not work properly.

Our website also uses Google Analytics Demographics and Interest Reporting, which gives us insight into visitor information relating to age, gender and interests on an anonymous and aggregate level. This helps us to understand browsing behaviors to give you a better experience while visiting our site. You can find information on Google Analytics opt-outs here.