Simply Mac Store Manager in Cumming, GA at TechBrands

Job Snapshot

Job Description

SUMMARY

Our Store Managers are fearless leaders of our business and at the heart of our Core Values. As a leader of up to 15 employees, they have the opportunity to build a spirited and dynamic team of talented team members that deliver an unparalleled customer experience. Our Store Managers know how to drive a sales culture that put the customer first and are sticklers for operational excellence.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Meet or Exceed Profitability Goals

Deliver a culture around Customer Satisfaction that meets the company’s expectations

Deliver on Key Partnership alignments by exceeding unit goals

Provide a Premium Service environment by delivering on Apple Service Metrics

Control payroll expenses by meeting or exceeding Payroll as a Percentage of Gross Profit goals

Maintain an acceptable shrink % as outlined by the company by establishing a culture of operational excellence

Deliver a culture where all store employees utilize the Apple Customer Experience program to provide a transformational experience

Ensure that all store employees are meeting training requirements around our products, services, and operations in order to provide the best possible customer experience

Ensure that all service employees are current on all required service certifications as outlined by Apple

Deliver monthly evaluations to team members with planned and purposeful developmental objectives

Embrace a philosophy of constantly developing the next level of talent within your store