IT Services

At HCL, we combine domain driven approach with the best of technology to offer solutions that are reliable, efficient and help customers improve their business. Our business aligned IT solutions are tailored to ensure business and technology alignment to guarantee strategic business impact.

We offer best-in-breed enterprise solutions across the entire spectrum of the value chain. From SCM and SRM on the procurement side to Enterprise Management and ERP on the operations side, to CRM and Warranty Management on the Customer Services side of business. We also offer custom application solutions to meet the specific requirements of our various automotive customers.

Automotive Application Services

Application development and maintenance

Application support

Package application – implementation, rollout and support

Application re-engineering, Application migration and modernization

Testing and validation

Supply Chain Management

With supply chains expanding globally, there is now a greater need for collaboration and visibility across the chain. Our range of industry specific services and solutions, along with our partnership with leading supply chain vendors (SAP, Oracle, i2) ensure that we address all the business needs of our customers.

Supplier Relationship Management

Visibility and integration with suppliers is vital for strategic planning and execution. SRM provides the structure for how relationships with suppliers are developed & maintained, including the PSAs between the firm & its suppliers. HCL has full scope SRM capability including e-procurement, sourcing, tender and contract management. Our solutions and services ensure cost reduction, value engineering, visibility and collaborative planning with your suppliers across the chain.

Enterprise Management and Support

HCL has worked extensively with several companies in the automotive domain on enterprise management functions like business intelligence, analytics, finance, HR and more to help them improve their processes and gain better visibility into their operations. Our strong partnerships with several leading technology and product companies, backed by our good understanding and technical capabilities have helped automotive supply chain partners stand apart from their competition in several areas.

Enterprise Resource Planning

HCL has extensive experience in ERP implementation, roll-out, upgrade and support. Our strong partnership with Oracle and Microsoft, and our recent Axon acquisition, making us the leading SAP integrator, add further to our strengths in ERP solutions and services. We enhance business value for our customers by ensuring seamless flow of information and transactions across the enterprise globally. Our ERP service offerings are categorized around business, IT and operations transformation.

Customer Relationship Management

In today’s highly competitive and technology-driven manufacturing environment, customers are looking at value and services offered to them. Better services, superior quality and enhanced value are the order of the day for automotive companies that are looking at creating and retaining customers.

Warranty Management

Warranty concerns continue to plague the automotive industry. High warranty costs, long warranty claims period, warranty recovery, impact on brand image and huge re-call costs necessitate a need for a solution that can address all the concerns.

At HCL, we have the perfect solution for companies looking to streamline the warranty process and improve efficiency in processing claims. Our predictive warranty system also helps to detect defects early and re-engineer the product. Reduced cost of processing warranty claims and reduced detection-to-correction cycle time help automotive companies improve their operational efficiency and reduce costs, while at the same time ensuring that the customer does not defect them, by providing quick hassle free service and experience.