38.
Go where the users are http://www.flickr.com/photos/patisfaction/33984854/

39.
<ul><li>A 2005 report from the Pew Internet and American Life Project called “Teens and Technology” found that teenagers preferred new technology, like instant messaging or text messaging, for talking to friends and use e-mail to communicate with “old people.” </li></ul><ul><li>E-mail is “too confusing” </li></ul>http://www.flickr.com/photos/couleursgm/244737979/

42.
<ul><li>“ Ivanhoe library does not have a conventional reference desk. Instead they use a portable tablet which can be carried around the library by roving reference staff.” </li></ul><ul><li>http://www.flickr.com/photos/yarraplenty/521189422/ (used with permission) </li></ul>

61.
<ul><li>“ It’s the simplest lesson of the Internet: it’s the people stupid. We don’t have computers because we want to interact with machines; we have them because they allow us to communicate more effectively with other people.” </li></ul>