Additional Information

Product Tags

Orders are FREE from delivery charge, when you place you order select 'Collect From Store' and you are free to come and pick up your order during our standard store opening hours @ 28A Gloster Road, Martlesham Heath, Ipswich, Suffolk IP5 3RD. To save you a journey please call us first on Ipswich 01473 232918 to ensure that we have your ordered items in stock and check that we are open.

UK Next Day : £7.95 to UK Mainland Excluding Highlands, 9.95 to non UK mainland and if placed before 3pm GMT (normal working day) will be dispatched same day for next normal working day delivery to Mainland UK destinations using a 'next day' courier service 2 days to none mainland and highlands You can also choose to pay extra for delivery at certain times of the day and for weekend delivery (Mainland UK and Northern Ireland delivery only). *A normal working day is Mon to Fri excluding bank holidays.

Saturday Delivery:(only available to UK mainland) Saturday Delivery is £24.95 (Order before 3pm Friday GMT) (excluding bank holidays to Mainland UK and Northern Ireland delivery only). This uses a tracked service either by royal mail or by one of our couriers, deliveries are always made before 1pm, and have to be tracked by the customer, on Saturday deliveries it is the customers responsibility to track the item with the tracking numbers supplied and for any query's concerning the delivery to be made directly to royal mail or the courier company used and not EdgeRiders or SkiSurf. It is also the customers responsibility to be or have arranged for someone to be at the given address.

Standard Delivery : Costs £19.95 (allow 20 working days for delivery ) Excluding Large and Extra-large Items (see Item Size Parameters in the Paragraph bellow) this will use a tracked service either by royal mail or by one of our international couriers.

Express Delivery : Costs £29.95 (allow 6 working days for delivery ) Excluding Large and Extra-large Items (see Item Size Parameters in the Paragraph bellow) this will use a tracked service either by royal mail or by one of our international couriers.

If for any reason you are unhappy with your purchase, you can return it to us by Using the following procedure Simply return the item to the 28 Gloster Road, Martlesham Heath, IP5 3RD, in its original condition (with packaging and tags intact) within 14 days of the Despatch date or the date of being charged, Please enclose a cover note Explaining wheather you would like a refund or exchange using your original order number as refrence We will either issue a full refund for the item or send a different size if you require In the run up to Christmas any purchase made from the 25th November until the 25th December will have an extended returns policythru to the 14th January in the New Year.

Replacements

Please note that postage costs are non-refundable. Exchanged items can take up to 10 days to return upon receipt of returned goods to main land UK, and up to a 5 weeks Europe, however you can pay additional postage (refer to Shipping options above) to expedite this process, please call us for options.Products returned must be properly packaged and sent fully pre-paid to our main store address '28A Gloster Road, Martlesham Heath, Ipswich, Suffolk IP5 3RD'. When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office/Courier as you will have to produce it in case of a loss, recorded postage is recommended. Additional charges may apply for returns outside UK main land. With any returns we reserve the right not to refund any item returned not in new condition or after the 14 day period.CD's and DVD's will not be accepted unless they are returned sealed. Soiled/worn clothing will not be exchanged or refunded. Soiled or used equipment will not be exchanged or refunded. Your statutory rights are not effected by these conditions.All products are guaranteed against manufacturing defects. Guarantees may vary depending on products & manufacturers. If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days.