Service Motivate

While there may be no perfect metric to measure employee satisfaction, there is no denying that it is a crucial aspect of any company success. Companies that improve employee satisfaction will have better customer service, increased productivity, lower turnover, and ultimately more sales. Improving your employee satisfaction is not as daunting a task as you might think and doesn’t need to involve huge salary increases or other benefits.

Changing the service journey is hard. But it’s even harder when you don’t have a clear sense of the outcome—and how you’ll achieve that outcome.

Service culture transformation is not a cake walk. I call the whole thing a journey for a reason. It's never-ending. And it's a lot of work—a lot of really hard work. You can't change the culture and the way you do business overnight. It's just not going to happen!

We all know great customer service comes from engaged customer service agents, but contact center agent engagement remains a major challenge. That’s because agents often have limited insight into their performance. In many cases agents are only aware when they do something wrong and a manager has to pull them aside. What if there was a much easier and more automated way to motivate your agents far beyond what they get from direct manager feedback?