Counting the Cost of Poor Communication in a Crisis

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Tracey Linnell (ContinuitySA)

In today’s interconnected world, communication, whether it is electronic, verbal or written, has the power to create opportunities for an organisation or to be a serious threat and cause unrecoverable harm.

This impact is heightened in a crisis and your organisation needs to proactively prepare for these events and have a well-oiled approach and plan. In this webinar we will look at local and international examples of communications (good and bad) and the affect it has on the organisations share price and then we will offer some tips on steps you can take to be fully prepared to get your message out successfully.

The risks and opportunities which digital technologies, devices and media bring us are manifest. Cyber risk is never a matter purely for the IT team, although they clearly play a vital role. An organisation's risk management function need a thorough understanding of the constantly evolving risks as well as the practical tools and techniques available to address them

As a business, concerns over RTO, RPO, costs, security, and data privacy have historically made the decision for cloud backup a complicated one. However, cloud technologies continue to evolve, and can now provide substantial cost benefits while overcoming the most stringent security, data privacy, storage and performance hurdles. This makes it a perfect fit for many backup needs — especially remote office server backup.

In this session we’ll cover:

* The state of the cloud and the latest advancements for D2C server backup
* How security and data storage advancements are addressing key enterprise data privacy concerns
* How to leverage the cloud for remote office server backup and archiving, while significantly lowering storage and administration expenses

As a business, concerns over RTO, RPO, costs, security, and data privacy have historically made the decision for cloud backup a complicated one. However, cloud technologies continue to evolve, and can now provide substantial cost benefits while overcoming the most stringent security, data privacy, storage and performance hurdles. This makes it a perfect fit for many backup needs — especially remote office server backup.

In this session we’ll cover:

* The state of the cloud and the latest advancements for D2C server backup
* How security and data storage advancements are addressing key enterprise data privacy concerns
* How to leverage the cloud for remote office server backup and archiving, while significantly lowering storage and administration expenses

Achieving cost-effective disaster recovery (DR) services without a physical DR site — or having to extend your DR footprint — is possible. In this live webcast with Microsoft, see how you can use AppAssure software in combination with Microsoft® Azure® and disaster recovery as a service (DRaaS) from Dell partner, eFolder.

The first half of the webcast will showcase how you can store AppAssure backup archives directly on Azure and perform item-level recovery from the archive without having to download the archive from the cloud. Then we’ll showcase ways to replicate AppAssure backup images to the eFolder® Storage Cloud® and enable multiple disaster recovery options.

Join our webcast partnered with Microsoft® and see how easy it is to:
• Manage the growth of your backup archives
• Establish cost-effective disaster recovery without a DR site
• Avoid extending your DR footprint

What you will learn:
• How to leverage Azure to directly store AppAssure backup archives
• How to perform item-level recovery from the archive without downloading the archive from the cloud
• How to replicate AppAssure backup images to the eFolder Storage Cloud
• How to enable multiple disaster recovery options, including image download, overnight drive shipment or recovery in the eFolder® Continuity Cloud®

Achieving cost-effective disaster recovery (DR) services without a physical DR site — or having to extend your DR footprint — is possible. In this live webcast with Microsoft, see how you can use AppAssure software in combination with Microsoft® Azure® and disaster recovery as a service (DRaaS) from Dell partner, eFolder.

The first half of the webcast will showcase how you can store AppAssure backup archives directly on Azure and perform item-level recovery from the archive without having to download the archive from the cloud. Then we’ll showcase ways to replicate AppAssure backup images to the eFolder® Storage Cloud® and enable multiple disaster recovery options.

Join our webcast partnered with Microsoft® and see how easy it is to:
• Manage the growth of your backup archives
• Establish cost-effective disaster recovery without a DR site
• Avoid extending your DR footprint

What you will learn:
• How to leverage Azure to directly store AppAssure backup archives
• How to perform item-level recovery from the archive without downloading the archive from the cloud
• How to replicate AppAssure backup images to the eFolder Storage Cloud
• How to enable multiple disaster recovery options, including image download, overnight drive shipment or recovery in the eFolder® Continuity Cloud®

Do you still rely on disk backups in your data center, with additional facilities on tape? Take controle of your datacenter! Experience the magic of carefree cloud backup & DR in this video tutorial. www.vspex.proact.nl

The BCI's annual Horizon Scan report, in partnership with BSI, was published in February 2015 and the BCI and BSI are hosting a webinar to highlight some of the results. Historically the Horizon Scan has shown that unplanned IT and telecoms outage is the greatest threat to BC practitioners, but will this remain the case? All will be revealed!
In this webinar, the report's author - Patrick Alcantara - will discuss the findings in greater depth along with BSI's Lorraine Orr.

Join Roni Putra and Robert Bassett -masterminds behind the origins of storage virtualization- and hear their personal opinions on Virtual SAN, where storage technology is today and the future of data storage in general. This is an incredibly candid session about the ever changing storage landscape by two people responsible in large part for the changes now happening.

One of the most important activities to address when developing a technology disaster recovery plan is the plan test. The primary mission of the test is to validate that the data backup/recovery, system failover/recovery and system failback/restoration procedures you have defined work correctly. These activities will help you fine-tune your DR plans more precisely, and will ensure that your recovery teams know their roles and responsibilities during and after a recovery. This webinar provides guidance on how to plan and execute a successful DR test.

Kathleen and Rob will discuss the benefits of injecting chaos / reality into various kinds of BC/DR exercises. Special attention will be paid to the development and and delivery of complex table-top exercises. They will also talk about how tabletop elements can enhance more traditional DR exercises by injecting realism into what are often extremely artificial events. Tabletop exercises are extremely useful for three reasons:

- They exercise areas of disaster management not often covered in DR and BC testing.
- They exercise those teams that are not often rehearsed together in realistic scenarios.
- They teach loosely formed emergency teams how to work together efficiently and effectively under stressful emergency conditions.

The benefits delivered to BCM programs through the use of tabletop exercises are extraordinary, but many practitioners do not yet have the necessary skills to design and execute them. This webinar will give the audience concrete tactics and techniques, as well as a defined methodology that will lead to tabletop successes.

The 2014 Cost of Data Breach Study, conducted by Ponemon Institute and sponsored by IBM, recently revealed that the costs associated with a data breach are rising. That, coupled with the increased prevalence and sophistication of attacks, might make you think there’s a cloudy forecast for data security.
There is a silver lining, however, for organizations that want to limit the cost of these incidents; the study also showed that involving business continuity specialists in your security planning and having a continuity plan for your business can:
- Lower the probability that you will experience a data breach
- Reduce the follow-on impact of a data breach, should one occur
- Help cut data breach costs by an average of $9 per compromised record, from $145 to $136
Join this webcast to hear Paige Poore talk more about why a resiliency plan’s maturity, reach, and role in security planning are key factors in reducing the cost of a data breach and will share her insights based on case studies and experience working with organizations to integrate resiliency into their security planning.

- I purchased my trainers from a sports consultant (I have a BCM plan from a consultant – now what?)
- My trainers have gathered dust (My BCP is covered in dust and coffee stains)
- Dusting off the trainers and setting goals (Is my plan fit for purpose and what outcome am I wanting to achieve from the exercise?)
- It’s a long road, with hills and valleys and even a pothole or two (Exercising maturity and challenges along the way)
- Committed to fit! (Exercising your BCP is a journey in maturity)

The BCI's annual Horizon Scan report, in partnership with BSI, was published in February 2015 and the BCI and BSI are hosting a webinar to highlight some of the results. Historically the Horizon Scan has shown that unplanned IT and telecoms outage is the greatest threat to BC practitioners, but will this remain the case? All will be revealed!
In this webinar, the report's author - Patrick Alcantara - will discuss the findings in greater depth along with BSI's Lorraine Orr.

Patrick Alcantara, Research Associate at the BCI, and Imad Mouline, CTO at Everbridge

At the BCI World Conference and Exhibition, the BCI will publish its latest research project, the emergency communications report. This report considers emergency communications planning and arrangements deployed by organisations across the world. Imad Mouline, CTO at Everbridge who sponsored the report, and Patrick Alcantara, Research Associate at the BCI and author of the report, will discuss some of the findings and provide some examples of best practice in critical communications.

During webinar, Charles Boffin will to focus on how the origins of information management in the arena of IT disaster recovery have migrated to a fully-rounded business continuity proposition. From a focus on hardware and related applications availability with a relatively narrow agenda, we now have a proposition which encompasses all parts of the organisation, all touch points, all core data sources and all core processes.

This change has meant change in practices in organisations too. And smart software underpins this. Software which

- Co-ordinates and focus all data flows into a single point
- Genuinely sits ‘pan-organisation’ in reach – one of the very few corporate areas that can make this claim. BC has to cross hierarchical silos in order to be effective.
- Supports BC as both a strategic and an operational process i.e. from assessment through to practical application
- Recognises that BC has the power to ‘make or break’ a business depending upon how effectively it is managed and executed
- Supports key standards and governance – the business of the 21st Century.

We will want to look at some of the practical applications of above, where we can show that information management using software is now becoming a norm. For those organisations who do not have this, there is a very real capability gap.

The primary purpose of any debriefing process is to identify areas from which lessons can be learnt, discover good practice and to implement procedures for improvement. At the end of the session participants will have gained the basic tools to run effective incident debriefs.

Emerging educational technology provides innovative delivery methods for building competence, awareness, and supporting exercising and testing. Tools such as E-learning, MOOCs, webinars, Web 2.0, Games and Simulations, and Ebooks can be leveraged for cost-effective and engaging embedding of business continuity. This webinar includes relevant examples and best practices based on current research in the science of instruction.

This presentation will be useful for newcomers who want to quickly understand the Business Continuity Institute Good Practice Guidelines lifecycle as well as individuals who want to do an efficient review before the CBCI examination. Based on her experience as practitioner, speaker and BCI approved instructor (teaching for BCI for more than five years throughout North America and Europe), Marie-Hélène Primeau will highlight the key elements of the BCI GPG lifecycle putting them into practical context.

Too many times the Business Impact Analysis contains large amounts of information which is rarely used and serves no useful purpose in informing the plan and the organisation's recovery strategies, wasting large amounts of the organisation's time. The webinar will look at how the BIA process can be simplified but still capture the essential information needed for plans and strategy development, leading to savings in time, effort and energy and allowing the business continuity manager to concentrate their energies on more productive tasks.

This presentation compares the Cyber Program with the well-known Business Continuity Management Lifecycle (GPG 2013) highlighting the intersections and possible difficulties in the different stages and how the information gathered during the Business Impact Analysis can be used when a cyber-attack occurs in the Incident Impact Analysis and Recovery stages.

Implementing smart business continuity management program leads to successful implementation. This Webinar is aimed at BCM professionals tasked to implement and manage BCM programs within their organizations. It will provide hints and shortcuts that will help in smooth BCM program implementation and avoiding over-killing solutions or strategies.

You will no doubt have seen and heard a great deal lately about the Ebola virus outbreak in South West Africa. This webinar will provide facts and practical advice for anyone who has to plan for the possible threats to their organisation and staff. It will also review the current world status of other diseases such as bird flu to help you make sure your plans are up to date.

Patrick Alcantara, Research Associate at the Business continuity Institute

This webinar highlights the reasons why professional credentials enable mobility and opportunities for business continuity practitioners. Drawing upon the findings of recent Business Continuity Institute research, it shows the value proposition behind professional credentials and how certified practitioners stand to benefit. It also demonstrates how these same credentials can help BC practitioners advance professionally through the BCI’s emphasis on developing key competencies.

Everyone in your organisation needs to be aware of your business continuity structure and capabilities, even if they are not an immediate critical resource. For those who are actively involved in incident response and business continuity activation, training programmes can be developed that are innovative, cost effective and an appropriate fit for your corporate culture.

The Business Continuity Institute (BCI) was established in 1994 to enable individual members to obtain guidance and support from fellow business continuity practitioners. The BCI currently has over 7,000 members in more than 100 countries.