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User research? A fad!
Personas? Like I don't know enough real people and have to make some up.
Usability? Hey, if that shopping cart was good enough for Amazon, I'm sure it'll wo…

Have you ever wanted to know the true secret to starting or enhancing an agile design and development shop? How about knowing what makes agile truly successful? After all you've tried all the steps, listened to all the process talks and still something is off.
Well, look no further because …

When I went to Rwanda in June 2010, I learned that methodically structured research does not succeed in Rwandan teacher training schools. My team aimed to help teacher trainers improve education through expanding their access to resources and their ability to talk to one another through the …

When organizations use Twitter to promote themselves, it's largely about playing a role. The person tweeting is tasked to be on message as the voice of the organization while creating a unique and engaging personality to draw an audience in. At the theater, we gladly accept this fake-me-out,…

Eight Helpful Tips and Some Other Good Stories on how EightShapes has begun a transition from producing PDF documents full of annotated wireframes to tackling those same projects with HTML prototypes instead

You’ve heard about content strategy. But what is it really? Why is it important? What can it do for your projects or your organization? And how can you do it with a small budget?
A content strategist tells you how to incorporate content strategy into projects without blowing the budget or t…