Payments

Production of your item will not begin until payment is received (this includes the use of an eCheck via PayPal).

Order cancellations may be requested within 24 hours of purchase and will be honored only if production of your item(s) has not yet begun (for personalized items).

Shipping from United States

Sarah B. Handcrafted ships via USPS: First Class, Priority & Express.

Orders typically ship within 10-14 days following payment. If you are in a rush please contact me and I will try my best to accommodate your requests. A rush fee of $15-$20 will apply per item for 24-48 hour rushes.

All jewelry arrives ready for gift giving in a ribbon-tied box and is safely packaged in a bubble lined envelope.

Insurance is included up to $100 with Priority Mail and Express Mail. If you would like to add insurance to your first class package, please contact me after purchase. Resolutions for lost packages will be discussed on a case by case basis (very rare!).

Note to International customers: international orders may have additional fees due upon delivery. These fees are the responsibility of the buyer. The true value of your purchase will be marked on all customs forms and an invoice will be included in the package, as required by law. Items will be marked as "merchandise" on custom forms as it is illegal to mark merchandise as a "gift."

INTERNATIONAL SHIPPING TIMES
*First Class Mail International = 2-4 weeks*
*Priority Mail International = 6-10 business days*
*Express International = 3-5 business days*
*You will note that shipping to Australia, Canada and the UK are options during checkout; if you would like to ship to another country, please contact me to discuss shipment options*

*RETURNED ITEMS: If an item is returned to me as "undeliverable" I will contact you to arrange payment for re-sending the item*

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Returns and exchange details

Ready to ship items (not personalized) may be returned for refund if you are unsatisfied. Items must be unused and returned in the same condition in which I shipped them. If you intend to return an item please contact me within three days of delivery; the item(s) must be shipped back to me within seven days of delivery. I will not be held responsible for shipping charges incurred in this circumstance.

Custom orders (hand stamped personally for you with initials, names, dates, quotes, etc.) are non-returnable. The only exception to this is if I have made a mistake (i.e. the misspelling of a name). In this case I will send you a pre-paid label (PDF) via e-mail to send the item back to me for replacement. :)

Variations in spacing, depth of lettering and word/symbol placement/alignment should not be viewed as a flaw! Each letter and/or symbol is hand stamped one at a time, which results in a one-of-a-kind piece, with its own unique charm!

Additional

I love custom orders! If you do not see what you are looking for in my shop, I would love to work with you to create a one-of-a-kind custom piece! Please contact me with your ideas!