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Compliments and Complaints

Every complaint is an opportunity! In addition to the goal of continued customer loyalty, the competent handling of customers' wishes also harbours the potential for gaining extensive information and for optimising services and products.

We see every complaint as a challenge and would like to provide our passengers with the best support even after they have landed.

Our customer service standards comply with the "Regulation on Flight Regularity Administration" published by the Ministry of Transport of the People's Republic of China.