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If the IP address belongs to the old server, you need to wait for the DNS propagation to complete.Below you can find the examples how to find this IP address. Contact our Help Desk We welcome your comments, questions, corrections and additional information relating to this article. Please be aware that off-topic comments will be deleted.That is why the new nameservers will not propagate immediately – ISPs have different cache refreshing intervals, so some of them will still have the old DNS information in the memory.NOTE: to make sure it is not your computer cache that has the outdated information, we recommend clearing the cache of your browser and flushing the DNS cache after the DNS change.3. There are three basic methods that will allow you to pass the DNS propagation.

You can always check where your domain is pointing by the following domain routing tool.

How to check if DNS propagation has completed for you? Due to DNS caches of different levels, after the nameservers change, some of your visitors might still be directed to your old server for some time, whereas others can see the website from the new server shortly after the change. When you open your domain in a web browser, your request is not going to the hosting server directly, it has to pass through several ISP nodes first.

When you update the nameservers for a domain, it may take up to 24-48 hours for the change to take effect. In other words, it is a period of time ISP (Internet service provider) nodes across the world take to update their caches with the new DNS information of your domain. Let’s imagine you live in Bari, Italy, and you just have changed the nameservers for your domain that is hosted in Phoenix, USA.

The major disadvantage of this method is that only you will be able to work on your website in the new location, other users might still see and use your website working from the old server.

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NOTE: make sure to remove the entries added to 'hosts' file 48 hours later when the nameservers are fully propagated.

The domain is brenpr*****uk and the email accounts in question use this domain.