Groupon canceled customer support phones

A big company like Groupon canceled their customer support phones. The only options they give is chat/email/call back in 24 hours. This is the first time I think such a big company take such a step. According to the names of the guys in the chat they moved the chat support to India/Mexico. They probably got rid of all the American phone operators because they earned the minimum wage $9-$10 and caused unnecessary expense in the balance sheets. I just had a chat about minor thing which took 45 minutes compared to a 10 minutes phone call.

It’s amazing how some companies treat the advanced technology as a substitute for human interaction. Until you have Artificial Intelligence which can provide phone call experience like a human being those actions are way before their time. As usual big decision makers live in a dream that technology is ready to replace everyone. It will happen but let’s wait 50 years. Let the next generation handle the mass unemployment.