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SPA ARRIVAL

We recommend that you check in at least 10 minutes prior to your scheduled treatment. This permits time to complete the necessary guest forms, as well a relaxing arrival. Please understand that late arrivals will not be given an extension of scheduled appointments.SPA AND SALON CANCELLATION POLICY

We require 24 hour notice prior to your scheduled appointment (72 hour notice for packages or groups) to cancel or re-schedule to avoid a 50% charge.

GRATUITIESYou may add gratuities to your services upon checkout. Gratuity recommendation is 15-20% of your service fee and always completely to our guests discretion. Gratuities are distributed to the spa staff.SPA ATTIREOur staff is professionally trained in proper draping procedures to ensure modesty and comfort throughout your treatment. HEALTH CONDITIONS

Please advise us of any health condition, allergies or injuries that could affect your service and treatment.CLEANLINESSIn keeping with our commitment to cleanliness, safety and hygiene, our equipment is sanitized after every service and treatment.PREGNANCY

We have specially designed treatments for expectant mothers in their second or third trimester.VALUABLESWe regret that we cannot be responsible for any loss or damage to personal articles. Please keep valuables at home or locked in your locker during your visit.

ACCIDENT OR INJURYSPA 122 LLC & SPA 122 & Salon shall not be liable for any accident or injury suffered by a guest while in the Spa or using the facilities.CONSIDERATIONSTo preserve our tranquil ambiance, SPA 122 & Salon is a cell phone, smoke- and alcohol-free environment.REFUND POLICYUnopened retail products can be exchanged within 7 days of purchase if presented with the original receipt. No refunds will be granted on gift cards.

GIFT CARDS or GIFT CERTIFICATESAll gift cards and gift certificates (in spa/salon cards and online) are valid one year from purchase date and are non-refundable. SPA 122 LLC, SPA 122 & Salon is not responsible for lost or stolen gift cards or gift certificates.