We believe that metering is a fairer way for our customers to pay for their drinking water as they only pay for what they use. Households on a water meter tend to use less water.

We are installing water meters for the majority of our customers between now and 2020 as part of our Customer Metering Programme.

The area in which we supply water was classed as one of serious water stress by the Environment Agency in 2007. The effects of climate change, alongside housing growth in the region, will put further pressure on the water that is naturally available in our area.