Medical Baseline

Medical Baseline Allowance

Get Help with Medical Equipment

If you or someone in your household requires powered medical equipment, you may be eligible for Medical Baseline financial assistance. This program provides an additional 16.5 kWh per day to your normal baseline allocation.

The Application Process

1. Find out if you qualify.

To be eligible, you or someone who lives with you full-time must require use of a medical device.

The program also accepts paraplegics, hemiplegics, quadriplegics, multiple sclerosis or scleroderma patients, individuals who require air conditioning, and people with life-threatening illnesses or compromised immune systems.

If you or someone in your home qualifies, call us at 1-800-447-6620 - while you complete the application process, we’ll note on your account that there is a resident at your address who uses a qualifying medical device.

3. Re-certify every 1 or 2 years.

If a doctor certifies the medical condition is permanent, the customer must complete Part 1 of the application every two years to re-certify.

If a doctor certifies the medical condition is not permanent, the customer must complete Part 1 every year, and a doctor must submit Part 2 every two years.

Emergencies and Rotating Power Outages

If the California Independent System Operator (CAISO) declares a rare Stage 3 Emergency and enacts rotating outages, we will automatically contact Medical Baseline customers with a pre-recorded telephone message. We may only receive a 10-minute warning, so customers may not hear about the outage before it occurs.