I have to be honest, they were not the easiest company to contact sometimes but they were fair with their dealings with me. They did issue a refund minus shipping.

BTW - Ron, I just saw the jack adapter you sent and it is beautiful! I have no idea how you made it but I feel bad using the thing! Thanks again.

Good that you got your money back.
Do you have a link for what you purchased?

The adapter looks like something easy to do, but it isn't.
My CNC guy did the last batch at $21 each for 20 count.
He said he won't be doing that again at that price.
My regular machinist wouldn't touch it.