What is going on with this part of the project? Is there any feedback you can provide? Is there a timetable? If not, is there a list of what steps are pending before the e-service accelerator can be released? If not that, is there at least a general
sense as to what the state of the module is and what kind of time frame it might be released in? This is a huge issue for some clients who held off migrating away from MSCRM due to the promise of delivery on this feature last quarter. Folks are getting tired
of "it will be available end of quarter/end of month/end of week/any day now" and I'd just like to be able to help them make their decision with solid information before I lose the relationship entirely.