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RobertsCamera.com and Robertsplace.co operate as two separate websites. Your user account is shared across sites and will work on either one, but you will have to log-in separately for each site. Each site also maintains a separate cart and checkout. We hope this creates a nice and easy experience for you when shopping with us. As always, if you have any questions, please contact us at 1-800-726-5544 for assistance.

Studio & Lighting

Flash Accessories

Other

Our stores and mail-order department are closed today in observance of the Labor Day holiday. Orders may still be placed online but will not bill or process until Tuesday, September 5th when we resume normal hours.

This Site Proudly Accepts The Following Payment Methods

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Shipping Rules:

We understand that your shipping options can sometimes be confusing and you may have questions. We hope that this explanation helps to clarify how your item will arrive to you. Above all, we make every effort to save you money and get your product to you quickly and in fantastic condition.

Shipping information for products on Roberts Camera and UsedPhotoPro:

Your order of NEW products over $100 will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.

All USED items in condition ‘GOOD’ or better ship free regardless of price.

Our $100 order total is calculated after all rebates, coupon codes and additional discounts have been applied. Gift cards, freight charges and taxes do not count towards the $100 total.

*Exceptions to this rule – exceptionally large items (ex: large bags, savage paper, etc.) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur shipping charges.

*Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii, and international locations do not qualify for our free shipping promotions.

*Any upgraded or expedited shipping choice by the customer will incur an additional charge.

*Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping.

*Used items in FAIR or INOPERABLE condition are not eligible for free shipping.

PO Boxes are NOT eligible for free shipping

Due to an increased risk of fraud in the electronics industry, most items ship with signature required on delivery.

International shipments with Roberts Camera and UsedPhotoPro

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

We will not declare any package as a "Gift" and we will declare the exact selling price on the customs documents as required by law.

If you choose International First Class Mail, this method is not trackable and can take up to 60 days for delivery in some countries.

For faster delivery times, please select International Priority Mail or International Express Mail.

Once your package leaves the USA, the package cannot be tracked until the receiving country's post office scans the package and updates the status.

Shipping information for products on Roberts Place:

Your order of NEW products on robertsplace.co will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.

*Exceptions to this rule – exceptionally large items (ex: large speaker systems) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur additional shipping and handling charges.

*Any shipment under $500 that requires freight (LTL) delivery service will incur a flat $100 shipping charge. Freight/LTL shipments are only available for the contiguous 48 states.

*Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii and Puerto Rico do not qualify for our free shipping promotions and will be charged the cost for shipping and handling.

*Any upgraded or expedited shipping choice by the customer will incur an additional charge.

*Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping

International shipments with Roberts Place:

Products purchased on robertsplace.co are not eligible for international shipping.

The Carriers We Use

We will ship your order in the most cost effective manner available to us.

We utilize multiple carriers to get you the best rate. Those options include, but are not limited to:

UPS

SurePost

Ground Delivery

3rd Day

2nd Day

Next Day

FEDEX

Home Delivery

Ground Delivery

3rd Day

2nd Day

Next Day

USPS

First Class Mail

Media Mail

Priority Mail

Priority Mail Express

A Few Additional Things To Note

Shipments to PO boxes can only be shipped via US Postal Service

PO Boxes are NOT eligible for free shipping

International shipments may incur additional shipping charges. You will be notified via email of those charges and you can chose at that time to accept or decline. Taxes, duties and other fees may be charged by your destination country. Roberts is not responsible for those fees, nor does Roberts have the ability to estimate those fees. You will be charged all shipping and additional fees associated with any item returned because of non-delivery. This includes but is not limited to: Failure to pay said duties and taxes, incorrect address, not available to receive package in timely manner resulting in package being returned to Roberts or Used Photo Pro.

Gift cards are sent via electronic delivery only, and an email will be sent with gift card information

You will receive an email with your order tracking number once your order has shipped

Order cut-off times:

Monday – Friday: Your order will ship same day if your order is placed by 1:00pm EST

Saturday/Sunday: Any order placed after 1pm on Friday will ship on Monday

ALL ORDERS ARE SUBJECT TO APPROVAL BY OUR PROCESSING DEPARTMENT. WE WILL NOTIFY YOU IN A REASONABLE AMOUNT OF TIME IF YOUR ORDER MAY BE DELAYED.

Our Return Policies

do not complete your manufacturer's warranty cards until you have read this information completely and understand how it will effect your return!

Roberts Camera and UsedPhotoPro

If your item was purchased on robertsplace.co, please see below for separate return policy information

At Roberts Camera and UsedPhotoPro we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 14-day Hassle Free Return Policy. If you would like to return your purchase within fourteen (14) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.

All returned merchandise must be accompanied by a sales receipt and be returned within 14 days of purchase.

All used items over $1500.00 are subject to a 15% restocking fee.

No refunds or exchanges on special order merchandise.

All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.

Merchandise purchased 'As Is' may not be returned for any reason.

After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Roberts Camera will happily mediate this process for you. If you so desire, see our Repair Policies below for more details.

After 14 days, merchandise cannot be returned to Roberts as new stock.

After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value. To request a quote on the value of your used gear, please click here

Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no returns, refunds or exchanges on these items.

Drones: No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com.

Roberts Place Return Policy

When purchasing an item on robertsplace.co we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 30 day Hassle Free Return Policy. If you would like to return your purchase within thirty (30) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.

All returned merchandise must be accompanied by a sales receipt and be returned within 30 days of purchase.

All items over $1500.00 are subject to a 15% restocking fee.

No refunds or exchanges on special order merchandise.

All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.

Merchandise purchased 'As Is' may not be returned for any reason.

After 30 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced.

After 30 days, merchandise cannot be returned to Roberts Place as new stock.

Initiate a Return

If there are any questions or problems with your order, please feel free to contact your salesperson or the following web services departments directly, as we will work to get you completely taken care of:

If your product was ordered via robertscamera.com - please contact us at 1-800-726-5544 or info@robertscamera.com to process your return

If your product was ordered via usedphotopro.com or our eBay store - please contact us at 317-917-7055 or ebaysales@robertscamera.com to process your return

If your product was purchased on robertsplace.co, please contact us at 317-426-0561 or via info@robertsplace.co.

If your product was ordered via Amazon, please initiate a return request from your order in your Amazon account history. Returns may not be initiated outside of Amazon for orders placed via Amazon.com.

If you have a product that you need to return due to initial defect or otherwise, please call us at 1-800-726-5544 to obtain a Return Authorization Number (RA#). If an RA# is not obtained, it may delay any credits or replacements requested.

Holiday Gifts

We know that during the holiday season, you might be purchasing some gifts that cannot always be properly tested out within our standard 14 day return policy. That is why during the holiday season we offer an extended return policy for your convenience! For any purchase made between Thanksgiving and Christmas Eve, please indicate in the gift message area that your purchase is a gift. This will qualify you to return any purchase made during the holiday season NO LATER THAN JANUARY 10th. Your item must be in the same condition that is was received and be returned with the receipt as well as the original packaging to receive a full refund. After January 10th, merchandise cannot be returned to Roberts as new stock. All other return policies apply.

Our Rewards Program

Roberts Camera, UsedPhotoPro, and Roberts Place appreciate all of our customers very much. We know that you have many, many choices when you shop and we are grateful that you have chosen to place your trust in us. And to reward you for that, we think that you should get a little something back when you shop with us! Therefore, we are very pleased to roll out an updated rewards program to not only say thank you for shopping with us, but also to thank you for sharing us with your friends and family!

Our rewards program gives you the opportunity to earn real money towards your next purchase through signing up for an account with us, shopping, leaving reviews, sharing your purchases and favorite products on Twitter, Facebook or Pinterest, and much, much more. (Hint: We make it pretty easy to earn these points...so take advantage!)

$100

=

100 Points

=

$1

Spent

Earned

Cash back

Here are a few rules and then check out our handy chart below to see how you can start earning rewards points today!

You earn 100 points for every $100 that you spend!

100 points = $1 cash back to you!

Points must be used within 6 months from the date earned, at this point they will expire and you will no longer be able to redeem them.

There is no limit on how many points you can redeem at a time!

You must have an account with us to earn and redeem points.

Not all orders and purchases with Roberts will qualify to earn reward points. Purchases made for business, corporate, government or EDU accounts may not qualify for points and orders placed over the phone may not qualify. Roberts reserves the right to modify this reward policy at any time.

Rewards points may not be used to purchase gift cards for Roberts Camera or UsedPhotoPro