Customer Service

1. Organisations that intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs?
Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those who do not use market research as a business tool. Data received from the market research records that have been collected from any market research including surveys, questionnaires, focus groups or simply speaking…show more content…

To ensure the employees are fulfilling the customer service requirements of the organisation, the manager or supervisor need to make sure the team members know how the organisation expects is employees to behave and what the organisation expects the team members to achieve in the workplace. Their performance should be measured and adjusted according to the organisations goals.
To assist their colleagues, if they required assistance in overcoming difficulties in customer service standards, they need to communicate with their colleagues. They should ask if there was any reason as to why they are having difficulty reaching the customer service standards of the organisation. They should reiterate the company’s customer service standards and the reasons why they need to meet and exceed customer expectations, and how it impacts on the achievement of the organisations goals. The offer of support as well as retraining, coaching or mentoring should be given by the manager or supervisor.
Kerri has noticed that Terri work performance is lacking. She is being rude to the customers and is not completing the tasks that are required to provide superior customer service.
Kerri has spoken with Terri and reiterated the organisations goals and objective in relation to customer service. She can see that Terri’s performance is lacking as she is unmotivated at work. Kerri has offered Terri a series of coaching sessions to help her be

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Half.com Customer Service
Ramona Russell
Davenport University
HRMG433
Professor Rhonda Bunce
Introduction
One of the customer – service agents for Half.com, Bill Ryan, is “one of 30 customer - service agents at Half.com, an online market-place owned by eBay Inc., the Internet auction company” (Milkovich, Newman, & Gerhart, 2011). Half.com lists all the products from sellers for the public, on their website and acts more like an intermediate between the buyers and the sellers. Half….

Tesco  Customer service
Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.
Today's world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors….

the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name:
Section 1 – Understand methods of communication with customers
1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations.
|Situation |Methods of communication….

van and refrigerated service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their customer’s service.
Mission statement:-
Transportation Services mission is provide to….

always meeting their customers’ expectations in the area of customer satisfaction. Starbucks has to come up with an action plan to address this issue, considering its significant correlation and impact to sales and profitability.
SITUATION ANALYSIS
Company
Starbucks is acclaimed for its superior value proposition in the early 1990’s by creating an experience around the consumption of coffee, a ‘third place’. The brand is positioned to offer the highest quality coffee, close customer intimacy, and warm….

Starbucks: Delivering Customer Service
Starbucks: Delivering Customer Service
The elusive goal of customer satisfaction has long provided companies with endless headaches and difficult decisions. In the end, associating specific customer satisfaction metrics to company profit and loss would provide the undeniable proof needed to make changes, and then invest the required capital to address any concerns. Starbucks, not unlike the rest of the business world, has found itself in the same situation….

Customer Service Questionnaire (step 5 of 6)
Screening Questions |
Instructions
This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation….