Vidéos et démos

Case Study Videos

How Brocade Is Improving Case Deflection with Salesforce and Coveo

Learn how Brocade uses intelligent search to give both its customers and support engineers easy access to the right information at the right time and put itself on the path to a 40% case deflection rate.

Intelligent Self-Service Experiences that Triple Deflection Rates

Watch both Salesforce and VMware share how they increased self-service success and achieved their business goals with Coveo’s intelligent search app for Salesforce. Full recording of Coveo at Dreamforce 2015 session.

How VMware Improved Self-Service for Its 75,000 Partners

Learn why and how VMware uses Coveo Intelligent Search on its partner portal, which serves 75,000 partners, to overcome several common self-service challenges with amazing results. Excerpt from Coveo at Dreamforce 2015 session.

World-renowned for their recreational products & vehicles, BRP is a global leader in the design, development, manufacturing, distribution and marketing of powersports vehicles. With 4200 dealers located across the globe, BRP needed an efficient self-service platform in which dealers could easily and seamlessly log in to a central portal to find relevant information. After exploring different options, BRP chose Coveo’s search capabilities to improve their self-service dealership platform.

The Coveo Relevance Maturity Model™

Your customers, partners and employees expect the information they need, when they need it. To meet their needs, you need to be relevant. The Coveo Relevance Maturity Model ™ is your tool to identify what level of relevance maturity you are at today, where you could be, and what you need to do to get there.

Demo: Coveo for Salesforce - Community Cloud Edition

Demo: Coveo for Sitecore Overview

Learn how you can use Coveo for Sitecore – an enterprise-class site search solution seamlessly integrated with Sitecore’s Customer Experience Platform – to deliver personal and relevant user experiences that engage and convert.

Successful Self-Service on Your Salesforce Communities

Turn your Salesforce communities into self-service engines with proactive recommendations of relevant, context-aware content and experts – from across your enterprise systems and applications – to your community members in real-time.

Intelligent Search for Support Professionals in Salesforce Service Cloud

Empower your team members to solve cases faster with role-aware and unified views of all case-resolving information from Chatter, Salesforce Knowledge, Oracle, SharePoint, Lithium and more, right inside their Service Cloud consoles.

KPI-Driven Search Analytics for Support Managers

Ensure your customers and support team always have the information they need, when they need it, by optimizing knowledge access, spotting and filling content gaps, and more, using Coveo’s powerful and user-friendly usage analytics engine.

Darren Guarnaccia On The Importance of Site Search

Darren Guarnaccia, Sitecore Executive Vice President, has over 9 years of experience working with Coveo. The idea that search is a fundamental part of the customer experience, and Coveo Machine-Learning Engine's optimization of the customer experience aligns so perfectly with Sitecore's vision.
Learn more at: https://goo.gl/1hcE7R

Why Rightpoint Believes Coveo is the Best Site Search Solution For Sitecore

Nick Laidlaw (SVP, Digital Marketing at Rightpoint) and Mark Ursino (Director, CMS National Practice Lead and Sitecore MVP) assert that Coveo is hands down the best site search solution available for Sitecore.
Learn more at: https://goo.gl/RUPRDR

President of Fishtank Consulting On The Best Way To Get Content to your Customers

Dan Cruickshank, Sitecore MVP, and President of Fishtank Consulting speaks about his experience with Sitecore, Coveo, and the best way to get the right content, to the right people, at the right time.
Learn more at: https://goo.gl/bwik9C

Exceptional Customer Service Powered by Coveo

Customer service is a high-stakes game these days. Customers will pay a premium for exceptional service, and won’t think twice about turning to your competition when they don’t get it. So what does it take to deliver? It takes the power of Coveo.

Ready to Learn More?

Share your contact details and one of our Intelligent Search experts will be in touch to answer your questions, give you a detailed demo, and show you how easy it is to get started using Coveo.