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Horrible Software - Limited Features
05/08/2013

Cons: Where should I start? I'd like to note I'm a software developer myself.

1. The software: It rarely works. You and any people you share your data with have to access that data through the Transporter software. I dealt with customer support for over a month while they confirmed it was a bug in their software causing problems.

My experience: Software had memory leaks (would take up multiple GBs of memory/RAM) while it was idle. Software would sometimes shut down randomly, without a prompt.

Bottom line: Software usually would run properly for less than 24 hours before having some sort of problem. This is NOT software you want clients or friends to have to deal with, and unfortunately a requirement to share/access data.

2. The implementation: Fair to poor, with limited features. The features they advertise are limited in annoying ways.

My experience: Sharing only works for the top-most folder. A folder within a folder? You can't share that specific folder unless you share the top-most folder too. This makes putting files on the Transporter annoying because you have to reorganize your own files so they can be shared to the correct people. Dropbox has the ability to share any folder, whether it's a parent folder or not. On top of that, when you put a file on your Transporter the software shows a pop up message for ~3 seconds on your computer. Put 500 files on your transpoter? Get ready to be spammed pop up messages for 1500 seconds (25 minutes). VERY ANNOYING.

Bottom line: Poor implementation and limited features lead to a annoying, time-consuming, frustrating experience.

3. Customer service: Horrible, until your problem is escalated enough to get attention.

My experience: I started experiencing software problems on day 1, and the customer service number provided is for a company hired by Connected Data to take customer service calls. Unfortunately, the person you talk to can't do anything at all, they can only forward your complaint to someone who can actually do something about it. After ~5 calls over the course of a few weeks, I was finally put in direct contact with someone who was an actual Connected Data employee. After requesting a refund, the employee waited 5 days to respond, finally responding on the same day the 30-day refund policy expired for me, saying that he couldn't do anything since I had the Transporter for 31 days. But... I requested a refund before the 30-day refund period? Doesn't matter.

Bottom line: Sneaky business practices to keep their refunds at a minimum and keep these defective products in angry customer's hands.

Other Thoughts: Conclusion: Don't buy this thing. I would say wait until they have a few more releases to fix all the issues, but the way they handled the issues I presented to them made me believe they'll never be able to make a decent product worth the minimum of $200 people will spend. On top of that, customer service is atrocious and will make you hate your life when you call in with the inevitable problems you'll experience.