Tag: troubleshooting

by Michael Cureton We’ve become aware of two issues when using the Definition Update Automation Tool. This blog article presents workarounds for the issues. Definition Update Automation Tool fails to add new definition updates to the deployment package Symptoms The FEP 2010 Definition Update Automation Tool may fail to add new definition updates to…

From Angela Latimer, CSS If you are using Forefront Endpoint Protection (FEP) 2010, you may have tried running one of the three default FEP reports and noticed that not all areas or sub-reports display properly. You may see an error in processing the reporting data or retrieving the data, similar to the error displayed below:…

The MscSupport tool is a tool designed to collect support data to troubleshoot Forefront Endpoint Protection. You can download the tool from the Forefront Endpoint Protection 2010 Tools download page (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=04f7d456-24a2-4061-a2ed-82fe93a03fd5). When to use the MscSupport tool It is a troubleshooting tool, so you only need to run the tool when you have a…

There is an issue with the changes made in QFE9 (KB2394433) that prevents the Antimalware minifilter mpfilter.sys from loading properly on Windows 2000. This causes a failure to provide On Access Real-Time Protection. If you do not have any Windows 2000 computers in your organization, this issue does not apply to you. UPDATE: This morning…

Our support folks have created a tool that enables you to remove permanently offline computers from your FCS database. Client computers go offline for many reasons, including decommission, re-tasking, and re-imaging. After a day, these computers are shown in the "Not Reporting" section of the Client Security console. After 30 days, these computers are removed…