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What is Hospice CAHPS®?

Salt Lake City, Utah, November 11, 2014 - Pinnacle Quality Insight (http://www.pinnacleqi.com), CAHPS® stands for The Consumer Assessment of Healthcare Providers and Systems. The Hospice CAHPS® is a survey that has been created with the purpose of having a way to accumulate data on various experiences as well as additional information from patients of hospice care and the family or friends of the ones receiving care. They give their input on the services of the hospice caregivers. Hospice care is increasing more and more each year in the United States. Because of this increased use and need in hospice care, the Hospice CAHPS® survey will implemented nationally at the start of 2015.

Vendors, who have been approved by CMS, will administer the Hospice CAHPS® survey to eligible caregivers of hospice patients that have passed away. The survey will be administered approximately 2 months after the patient has passed on. The categories included in the survey are: beginning hospice care, the hospice care of the particular patient, meaning pain control, any needed breathing assistance, assistance with any constipation, and care for depression or anxiety. Additional subjects such as, specific medical equipment, the experience of the caregiver has had while working in hospice care, and of course the hospice care's rating overall. The survey consists of 47 total questions. Other aspects of the survey include, if enough emotional support is given, if there is support given for spiritual or religious beliefs, getting care in a timely manner, receiving care for specific symptoms, making sure family members are given the proper respect, having an understanding any side effects pain medication might cause, and receiving the correct and proper training in hospice care. The survey can be given in three separate and approved ways: Standard mail, over the phone, or both through the mail and by telephone.

The Hospice CAHPS® Survey is a requirement of the FY 2017 Annual Payment Update determination. This will begin a dry run for a minimum of one month of the first quarter (January to March) 2015, in addition to participation monthly throughout three continuous quarters (April- December 2015). It will be required to participate monthly for all following months.

Many government agencies, key individuals, and industry stakeholders involved in hospice care have given the needed input to develop the CAHPS® Hospice Survey. By being able to properly assess the patients experience, hospice caregivers will be able to understand the proper way to give care. It also gives those looking to put their family in hospice care, a sense of security that they are getting the best care available.

About Pinnacle Quality Insight:
Pinnacle offers customer satisfaction measurement via telephone survey to senior care and hospice providers.
Pinnacle's feedback process is based off the idea that healthcare should be evaluated just like it is administered,
individually. This process is the easiest way for senior care and hospice providers to understand the voice of their
customer. For more information, please contact us.