my gateway wants info i dont have about my desktop.

my gateway desktop has a pop up thats asking for the number off the sticker on the box my desktop come in ,and i no longer have the box. i cant do anything on my desktop unless i have this number off this box. what should i do?its a window 8

Step 2: Run Malwarebytes Junkware Removal Toolhttp://www.softpedia.com/get/Securi...http://www.bleepingcomputer.com/dow...http://thisisudax.org/http://thisisudax.blogspot.com.au/2...Download Malwarebytes Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.Warning! Once the scan is complete JRT will shut down your browser with NO warning.Shut down your protection software now to avoid potential conflicts.Temporarily disable your antivirus and any antispyware real time protection before performing a scan.Click this link to see a list of security programs that should be disabled and how to disable them.http://www.bleepingcomputer.com/for...http://www.techsupportforum.com/for...Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open. Copy and Paste the contents of the JRT.txt log please.

That is an odd request and may be due to malware as already suggested.

Was the windows 8 installation an upgrade? PCs with windows 8 preinstalled didn't have the COA sticker with the product key so whatever sticker was originally on the box must have been for a pervious OS.

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