Customer Service

We often get asked, “Where are your people located? Can you understand them?”

All of our agents are located in the friendly, Midwestern state of Michigan and the sunshine State of Florida. They work within our three call centers in Grand Rapids and Jackson, Michigan, and Tampa, Florida.

You won’t get any miscommunication issues or crummy sounding connections—just friendly, American, 5-star agents ready to help your customers and staff whenever they need assistance.

Scope of Customer Service

Our customer service call center solutions are as diverse as our client base. Many times they include one or more of the following: