Open Mind 1:10pm, Joyce L.Gioia

Mar 21, 2014|

As technology transforms the workplace, how should you guide your children into college and into the workplace? Experts say “robotics, artificial intelligence and automation” have forever changed our world, so what are the trends…and jobs of the future? What careers will altered or become obsolete? Where will the shortages be? Don’t miss management specialist Joyce L. Gioia with the Herman Group

Well just like we promise to it really is -- yesterday police said it's the day today we feel. What a glorious day and it's just the way we like to start our Friday. And that is by meeting new people. Today are open Mike is a little different not talking with three people but one great moment. Who graduated from Newman high school some years ago but was recently invited back to top of the students about the future. She might be described as a Renaissance woman. Joyce joy -- began her business career is an entrepreneur or early at the tender age of fourteen. When she founded her first company and also her first award. Later at the age of 28. She was the youngest national magazine publisher in the United States. Well she's now president and CEO of the Herman group. And employer of choice international -- She's a strategic business futurist. And certified management consultant focusing on the human side of enterprise. With an eclectic background joy is knowledge of future trends spans the future of business to the future of pet care. Her permanent trend alert goes weakly to over 30000 people in 87 countries in four languages. -- serves on national board for the world future society. And the steering committee for the Edison innovation awards. She's often quoted in the media including business week entrepreneur or the Christian Science Monitor national public radio and USA today. Joining me welcome Joyce join yeah I feel like for -- an old friend you have come home thank you Angela it's great to be with you. We have many things to talk about and I but because you were born and raised here. And you went to Newman School yet and then you were doing pretty extraordinary things very young let's talk about being fourteen years old. And starting your own company. I was. Blessed to have been asked. I am a woman who had. -- business. Already. To help her out. And to be one of the eight young people that she could train to go to children's parties. And she decided it's at about a year and a half after we started working together at that she didn't want him. Being that business anymore but that I should definitely take it over. And so she didn't want us to you want me to take pied piper parties for children. But I -- so I said but I have to have something that multi gender so I went with Jack and -- parties for children and it did rather well. And nearly fourteen years so I was fourteen -- we only need to hear those stories a lot of you are a futurist I am and so let's skip that definition. What is it. Well I can tell you what we -- to we don't throw -- cards or consult the crystal ball are you smoking merits. We look at what's happened in the past what's happening now and make some attempt to project out what's going to be happening into the future. We liked to use the word forecaster rather than prediction. Because it gives us more wiggle. Kind of like meteorologists. Are who we trust. As well at. But -- we were at Newman today talking to students. Yes a senior class and and you were why. Well I thought that it would be important to talk with them about how they personally are going to be affected by it. Automation artificial intelligence and robotics. Because those particular. Technologies. Are going to be affecting. 47%. Of the different industries. In the world. Now and when you -- future how foreign. With in and then the next two decades from now. Some jobs are expected to be. Affected as much as 97%. And that's telemarketing and by the way. Great story you know we have Siri on -- -- front right. I got a call from a series like. Computer the other day telemarketing call. Only -- he was -- and I said to his voice on the other and -- computer. And she said. It would make you think that. I mean I knew it it was just so. He has. It was so cold and I wanted to see it through but unfortunately I had much too much to do. -- hang out and listened to it but. Kind of automation is already here so when you talk about. Lot of people going to be happy that telemarketers and you know the most -- group of people act like they are working people and so you're saying that their job your risk their jobs are at risk most definitely and in fact according to a study that was done. Nine DC with 97%. Probability. They will be seriously -- it. What other industries. You'll be surprised. CPA -- 94%. US book about it well this is a great story -- I had lunch. Last week with an entrepreneur in Austin. Wonderful guy who used to be married to a woman who works for the -- -- And he had heard do his taxes. At one point while they were still married and and still voluntary returns. And at the same. At the same time he said you know just try and see what Turbotax would get get me 9700 dollars more. In his like that any type -- -- -- the IRS to calculate guests. So you're -- computer Turbotax type things so that is the way I thought you were going to say because -- such discussion about. A flat tax or fair tax that ball. You know take the complications of a filing. -- happen to easily could happen to. And that is not to say that CPAs only do taxes and do many other things but -- sang yes that's in that regard it's going to being over any of our CPAs are calling give us a call 2601 and seventy. Or anybody would like to talk to this wonderful woman about business today business in the future what they are forecasting. To seriously give us a call 260187. We're not gonna stop progress we're not going to stop machines etc. -- away so let's talk about. The skills we need to still be valued as humans. Absolutely. And I believe that there are three. Main scales that I want my children -- And the first is I want them to be self reliant I want them to be able to make their own decisions. And handle. -- -- comes at them themselves. I want them not to need knee hovering helicopter parent. I wrote about helicopter parents not too long ago and they are very invasive now in. EE in HIR no less they're going into their calling into their their. Children's offices. And asking for tour of the offices they're communicating. -- negotiate helping to negotiate jobs for them salaries. And the -- helicopter parents are really. Being. Very well -- By HR in many cases these days it's quite surprising -- -- -- -- an independent of the child knowing they were going in an innocent now now now now now. But if that's just one so that's where I want my children to be -- and I also want them to be resilient. I want them to be able to roll with the punches I wanted to be able to note that failure just means that. They just need to try something outside her. That's right we do not curl up and a ball and give up no we just something yes. And I mean after all Milton Hershey. Failed five times before he started Hershey chocolate. We're gonna take a quick break we're gonna combat for the third thing that you really helped your children right after that we are talking to. Joyce joined the futurist Joyce -- Yahoo! is a futurist is our special guest today born and raised in new -- now lives in Austin, Texas. But sort of travels all over all over that's another subject we were talking about the three things she really hopes for her children and the third would be. The ability to working teams. When you and I were in school. We never they never we were never put entities to work. But by the time I got to graduate school it was understood that employers were looking for that scale and so when I was in graduate school getting my MBA. I was on several different teams for different classes. And it it is a very important skill and it's one that employers who really want. Employers are crying because they feel like our schools are simply not preparing. Our children for the jobs that they are offering and we're gonna get to that but we have a caller Charles. Angela you know I'm -- this -- I'm fine thank you. Yeah. Topic that's a really strong in my heart because. I've seen so many kids nowadays it is especially young males it stuck close to what they're going over where they wanna go on life. And -- through the latest news letter from both brother Robert -- And what he's talking about is that. Specifically about the C 86000 jobs by the year 2016 that they'll have skilled craftsmen to build them. In this in this region and I think what the big ticket to service we're doing with our kids. I think a lot I think we're -- we've gotten on this emphasis so that everybody has to go to college. Sooner -- -- how students silent successful that they have this piece of paper that promote stability and get him anything nowadays. We -- particular -- early on in life. -- values of hard work and that you can be successful. In many ways in life. I could not agree with you more and we recently as of this week to a program on this very subject on. The need of the Louisiana association of business industry has come out exactly what the -- runs -- newsletters sank. Is that it is now it is it's five years and now we need tens of thousands of skilled people. For good jobs good jobs with benefits. And -- you're correct how many kids do we know the graduate from college and really struggled to find a job. The challenges Charles and -- that we have literally millions of people who work perfectly trained for jobs that no longer exist. And we have the people who -- in these trades retiring. And because so many parents. Discouraged their kids from going into the trades. Now we have -- severe shortages and half for years infected 2003 I wrote a book called. Impending crisis too many jobs too few people and it was about that very topic and. The scientific Atlanta starter and an early age. Very early in fact. I encourage employers to start with kids who work in. Elementary school. And one of the hospitals that was named an employer of choice. When I went to visit them they actually had toddlers for preschool touring a facility. While exposing them to different opportunities absolutely this is what you can do with your life yes is there hasn't been enough of that -- rival often said -- and please I apologize to any. Guidance counselor out there that does a wonderful job with -- doesn't seem to be enough in schools. Where they are they know the kids and you know they may see something special -- child and say you know what. You have great hands you could be a great sell and -- or you're. There isn't that kind of guidance it's more what school do want to go to. -- in if fact it's what college do you wanna go to correct -- that is correct. I really appreciate your comments Charles and we're all on the same page on that we absolutely are Charles and for a long time I've worked with employers. Who. To one degree -- and other support there. Technical schools in a city or their community colleges and I tell them you have to go in to the school. And talk with them and tell them what -- looking for so that they will prepare graduates. Who will be ready to take the jobs you have the -- and and I really think that is happening in the state on talking in the last several months. Those programs come up we have the fabulous still got to college -- newness. And they are now coupling with -- the industries the oil and gas industry and some others to say what do you -- what's missing. Is met -- -- And that's why we have so many kids drop back in fact years ago I just did a study for the Department of Education. Because they were looking. And why a the Community Colleges have. Tremendously high dropout rates. And the armed services. Were able to keep their kids particularly the navy flight 97%. Some of the Community Colleges had 97% drop out rates -- and it just -- And they were looking at why what's going on. And there were two key factors and one wise enter -- support. The navy supports their recruits come watch me. If you can't read and write -- which in front of a computer and that you learn through -- -- At what ever kind of support you need either the RDC. For the cheese is there to give it to you. Or they'll find a way to get -- that support. Well again it's it's a great a continuing topic we'll have Charles and I appreciate this call a lot thanks Charles now that it's very very important. -- to what did you say when you were talking to the students today about. You know if you are interested in college what you should lean toward. Well all of them are interested in college in all I was. Dare to do basically was say wake up because the jobs that you think you may be going into will be different in the future. In fact we know that when kids going to the sciences. And they -- what they learn in their first year by the time they graduate two thirds of that has changed. On real. You know on that a woman's interest in last night whose son is an electrical engineer first year at least 23 years all knew we wanted to do it early went to a great school. Before he graduated -- was at a party she was commenting -- yes my son's. Going to be finishing an electrical engineering and she said in her face a guy was saying does he have a job I'm looking for the because the need is so great it's huge it's tremendous. And employers. Have not understood the value of creating a pipeline it's not packets it's it really isn't. But some employers. Really have a handle on it and most don't and that's how -- -- in this position that both Brothers is talking about. When we need 86002. Eastman I mean skilled workers. And I don't know what we're gonna -- and direct and they're talking 5067000. Dollar jobs with benefits -- this incredible no question well Bert -- -- rich into the choir here -- Let -- move on and talk about. The skills you think will be the most valued. The skills I think will be the most valued well that was actually study that was done not that long ago. And perhaps for some reason I don't seem to have that page of -- -- this. But I I mentioned the three that I would like to see my children has unveiled the soft skills I think are so important -- we're talking about stamp OK okay. So what. Has automation. Has an effect. And it will have a tremendous impact on. Many jobs. As automation has its various effects on these jobs. And some goal what -- what we know will not be going away. Aren't the jobs that involve either science technology engineering. Arts armed that night when I say arts it's the intersection of art and science it's like 3-D. Animation and nations exactly. It's like finding a way to to use computers and you know our young people today start. Playing with computers at the age of two. Today -- sometimes even before. Before they can even sit up I've heard of kids sitting on their parents' laps and and playing. Computer games. So they aren't so tech savvy. We need to find a way to. Develop games. That will help them want to learn what we will need them to learn. No but something going back to what to missing the three things you hope for your children. Among them and I worry I am concerned. With work ethic. And you know you can be very talented and you can be very bright. But if you don't know. About you got to show up and you've got to be on time and you got to work with people and you make that kind of thing I don't know how you teach that. And employers. Are increasingly. Coming face to face with that reality and having a very difficult time. There is a group of folks who are actually working with former welfare recipients. That I have worked with in the past and they take. These. These people who don't really have a scale and they. Help them they teach them what they need to know and they teach and the like scales. But increasingly. We're seeing the community college's. Teaching these life skills classes. Because otherwise. The kids graduate and they just don't have them. And even some of the regular colleges. Are embracing this concept of teaching life skills. One of my favorite universities in the country is High Point University. High Point University happens to be run the president -- it is personal friend of mine has been eats it. Professional speaker and entrepreneur whose name is veto campaign. And he really understands. That you have to be. Customer centered and in the in the cases of the university's. Customers are the students right it is the most. Student centered university in the country and it teaches. Lots of these scales. Real world skill -- -- -- -- stay with this we're gonna continue our wonderful discussion with up this futurist but now we've got to go to the newsroom. And find out what's going on in the world are very special guest today is Joyce -- on who is a futurist and we've been talking about. Things that she is forecasting seen. Trends and that brings us to -- one a -- companies is the permanent trend alert. Which is what this is -- newsletter you send around it is okay so every month. Yes no every week every week can you imagine the discipline of having to do that every week and it has to go out to my translators on Sunday night. So I don't sometimes if I you know if I don't if I don't do it in a timely manor on and Sunday. And I'm up Sunday night working on the Chandler so tell me what that is about what that does. Which -- yet cover oh it's one page into your email box once a week. And that's are just one page and if people decide they don't wanna be on it. Not a good idea but if they did its one click to -- to get off. They can sign up at www. Herman. Trend alert dot com. And it is a service of the -- group which is one of the companies that lead. And so you are watching trends. On one business all the time education. Is how a very wide variety I covered the future of education the future of medicine. And the future of the workforce in workplaces what I am known for. I'm doing a lot more on the future of travel since USA today named -- their road warrior of the year last April which congratulations thank you so there -- and that means that you traveled a lot. Yes and I continue to travel a lot in fact on Wednesday and leaving for Beijing. And I'll be leading our tour before it goes to Tibet to fly over to Moscow and give a speech at the innovations in business travel forum. Sponsored by married -- else but don't but -- -- and this is so let's go back to the -- -- at so you're just. You're studying things -- looking at things how to yes I call it connecting the dots. I see something going on here and something going on there and something going on someplace else and I put it altogether and I say well. Tim -- this means the world is going that way. And so what I do is I report. Most of the trend alert is the reporting of a new study. The reporting. A variety of studies that I've pulled together. A variety of different sources that I pulled together with different. Date points and I will then say what it means. The last paragraph is typically what you can expect. As a result of that and a lot of people read my trend alert to decide what to invest. I think now aren't there is there anything that has startled you in the last several years on a trend. How an interesting question. Startled me are you thinking oh my gosh I'm reading all this and well. I have to tell you I was not expecting. The effects that I'm I'm seeing with climate change. And that's because before. I married my husband who teaches media row ET at the University of Maryland University College. I. I was not very focused on meteorologist and weather but I have come to know. That we are in for an absolutely wild ride. Until we. I just to the new normal. You're gonna get snow in New Orleans. If it's it's. It is of this winter wasn't a look. We're going to see more. Winters like this we're going to see more extreme temperatures. More long periods of hot hot weather and erratic. Extreme temperatures. Were going to see. -- very bad storms much worse storms because due to the fact that the oceans are warming. That water vapor more water vapor is going into the atmosphere. And that gives that building blocks for mother nature of these. These storms and we're probably going to have increasingly. Severe storms as well. When you were talking about. Medicine changes in medicine yes. Did you do look at Obama care and Affordable Care Act as. Something that you would study is it working. It's not something that I would study that has been my best friend in in Austin. Came to dinner yeah I belong to a group of women who get together for dinner once a month and she came to our dinner and she said. -- just saved 336. Dollars a month. And I got a better insurance policy much better church policy that I had before. So I love Obama care. And there's lots of people -- her. It's just that other voices are drowning them out. So you know as far as I'm concerned. The Affordable Care Act is is going to help a lot of people if weak hand in braced. That. The positive aspects of it and not just look on and the negative. As far as education because we've been talking about education -- you're really saying to young people. Prepare yourself for the future because what you might have great love for May not exist. Exactly. Well and and not only that it may not exist but it's going to war. It's going to transform into something -- Even that field that I have written five business books three business best -- In the field of human resources and future of the work force in place. And HR I -- information systems human resource information systems are literally transforming. The human resource function in organizations. India specific. Well they're allowing employers to be much more analytical. About. Who's the most productive. Of their employees. What are the attributes of the people who are not turning over. I mean they're all different kinds of ways that we can use analytics. To be more. Profitable. In the future and human resources is just one example I mean medicine and god knows that. The whole -- we finally got we finally in medicine dot. And system that. Works because. Doctors have been flailing around for more than ten years trying to find. A system that could work universally well enough to be embraced by most hospitals and health systems we finally got it in. It stay with this will be right back Joyce joy -- a futurist is our special guest today were kind of talking about many things but. Trends that you see things that you were forecasting for a future whether it be in business or education or other things. But what scares you the most about the future. What scares me the most is the generation that's not being served. The generation that's. Having there rug pulled out from under them by having their after school programs canceled. And their arts programs canceled in their music programs canceled. And all of these things that brought joy and happiness to these kids' lives are just. Evaporating in many cases. And it's just a shame. -- we're because these are the kids who. Like what Charles said you know they're graduating. And they don't know. How to hold the job because they don't have that sense of responsibility. And they haven't had opportunities. To learn. Those -- scales can we get that back on track. Well we can but it's going to take a major investment and when people ask me who's going to pay forest. -- -- -- it's got to be the employers. It's gonna be the employers who have the most to gain by having. Skilled workers but you know this whole idea of workforce development. Actually starts with the right kind of prenatal care. Because if kids aren't if young women aren't getting the right kind of prenatal care then. That the babies who were being born. Are being boring with deficits. And then we don't put them into. The headstart programs and the pre headstart programs. That they need because funding is being -- on those as well now. And so it's clear -- incubating kids who are going to be trouble makers and go ahead. We need to understand. That the greatest investment. That our system eighty teammate in itself. Is in these preschool programs I mean there's there have been lots of studies that were done. At that it's it's really much more profitable. To invest in the air than it is to wait until they're juvenile delinquent -- right. What encourages you most about the future. I believe -- human beings. Are very creative. And that gay. That we as a species are able. Two in over -- our way out of a lot of these issues. I think we're capable of it and whether we will. In fact. Step up to that plate whether all of us will step up to the plate or not I don't know but I do believe. That that is what's needed are strength we have a caller. Pull up. Well -- in Metairie yes wonderful life. It is -- it cranked it thank you. If your college right in many announcements we have our children are not broken. They've become broken. When we send them into an effective educational. Facilities. That -- twelve years of education in front of them and those goals. Starting -- -- pre K. And the schools are not capable. Because it's not because of budget cuts but because they are not doing in the classroom what they are supposed to our children -- out for a time and time. On time they bring their supplies. And yes we -- -- stories about the supplies not -- broad knowledge have classrooms filled with closet at the end of the year but just as supplies distilled and it's. Parents are providing. This supplies. The teachers are not -- not because they're on sabbatical our children I'm being baby sat. And we have now it educational. Reform of war which is not doing anything. The preparedness for our children you're absolutely right that they cannot read and write because they're grossly neglected. In our public school system and that's where you can find your work your people because they are creative. They're not broken it is you people that keep on breaking our children because you are telling them to show up. Sign up and then shut up. Thank you very -- -- thank thank you -- Very very quickly guy got about a minute. You know just picking up what -- Joyce and a few seconds ago that one of my favorite movie star man with Jeff Bridges. He says which humans it would look about him views from a -- of course -- -- about humans most is that we were at our staff. When things were out there work yeah. And I think that edit stroke in the nature of. Very Wilson thank you god calling thanks attacked we'll take another break we'll be right back I have loved this entire hour with our special guest. Joyce joy who is a futurist and is making us all think I think about. What's happening in what's going to what's going to happen in the future that's my job. That major but your overall your hopeful I am I'm very positive about the future in fact. Long ago I stopped being a pessimist because there was no future -- Well that is so that's the name of a great book there's no feature being a pessimist about the future of but but you bring up some very valid things and and it's. About getting people thinking. And indeed and people need to be thinking about what's next. And in order to do that they need to be doing their homework right making sure that they're going to be safe that they're going to be prepared for the future. Thank you very very much we hope to get to back next time you come back home. Thank you so much Angela it's been a pleasure to be with you thank you now let's go to the newsroom.