The latest of Booking Inn France's hotels portfolio, the Best Western Plus Paris Velizy is located in Velizy-Villacoublay, between the shopping mall V2 and Versailles city, on the west of Paris. This 4-star hotel, with a contemporary design, offers high-level services ideal for your business travel in the heart of the economic pole Inovel Park. A total of 161 rooms, one restaurant, one bar lounge, one fitness center, a terrace and more than 400 square meters of meeting rooms organized into ten different spaces, welcome you in a peaceful setting, inspired by plant and mineral elements. Indeed, the presence of a generous nature nearby the hotel, the National forest of Meudon, inspired the architecture agency Axel Schoenert Architects Associates (ASAA), the central theme and interior design of the hotel. With its 1000 hectares of green spaces and its dominating view of Paris, it constitutes a real oxygen bottle of Yvelines and will provide you great moments of relaxation, for a jog or a walk, during your stay. An attractive garden lines the hotel, in which every detail, service or equipment offered, respect the environment.

"Clean and comfortable"

4

29/09/2018

Here for a week so glad the rooms are good. Fridge and kettle very useful. For a modern hotel it has everything that I needed. Free WiFi. Pay for parking but some free slots on road opposite. Limited eating and drinking places nearby. Good breakfast but get it included if possible. Velizy shopping centre10 mins walk or 2 by car .

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Thank you for your visit and for the time you took to share your comments.
We all take pride in making our guests' stay the most unique and memorable one and are delighted to know this really makes a difference to you.
Looking forward to welcoming you again at the BEST WESTERN PLUS Paris Vélizy **** or another hotel of the Paris Inn Hotel Group.
Best regards
Sherley CORREIA
BEST WESTERN PLUS Paris Vélizy ****

"1st night n staying for the week"

4

23/09/2018

Arrived late last night n check in by Kelly was efficient.
Having our breakfast now, away from the big tourist group. Selection were satisfactory n Mr Sebastian have been very efficient.
...
Happy to share more in the next few days :)

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
We truly appreciate the high praise.
Moreover, we are happy to hear that our staff contributed to your happiness; comments like yours are the best source of motivation.
I look forward to your return trip.
Best regards
Sherley CORREIA
BEST WESTERN PLUS Paris Vélizy ****

"Still very good, but ..."

4

14radu63, Timisoara, Romania
07/08/2018

We like this hotel, because is close to A86, close to Versailles and Paris, and to the Velizy2 mall.The rooms are ok, clean and functional. The only problem seems to be the limited capacity of dealing with big groups that seem to come every day, blocking the reception, the elevator and , most annoying, the restaurant. As a result you might need to take your breakfast in the lobby bar, not at all suited for the price charged for the breakfast...

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear 14radu63,
First of all, thank you for taking the time to comment your recent stay at the BEST WESTERN PLUS Paris-Vélizy ****, I'm glad to read that you enjoy our hote, his location and his rooms which are very important points for us.
However, I need to apologize for the inconvience you lived due to some touristic group, it's true that during low seasonal we welcome some of them in our hotel and as it reprensent 30 to 40 persons at one time it can occupied our lifts during few minutes.
We actually manage to find a better solution to welcome everybody in our breakfast room to disappoint anybody, be sure we do our best to avoid any delay or complication in the service of the breakfast.
Kind regards,
Fabrice BENIER
Front office manager

"Modern, clean hotel"

5

26/07/2018

Nice hotel, it is very clean and modern. Good airconditioning, friendly staff. I haven't had the breakfast included, so I can't comment on that. The macarons were very kind surprise as a welcome gift.

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Zsolt S,
First of all I want to thank you, on the name of all teams of the BEST WESTERN PLUS Paris-Vélizy ****, for your really nice and kind comment about your recent experience in our hotel.
The complete satisfaction of our guest is our main priority and it's a source of motivation for all the staff when we read from our guest that we reach this objective.
I hope we could welcome you really soon in Vélizy to let you enjoy all our features and services.
Kind regards,
Fabrice BENIER
Front office manager

"Nice Business Hotel in Velizy"

4

13/07/2018

Stayed for one week business trip.
Well located to business related companies. Comfortable room with spacious bed.
Breakfast Buffet with a good range of choice
Not that cheap but it's close to Paris
There is a good burger bar and restaurant within walking distance.
Shopping mall about 1 km

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Christian K,
First of all, I thank you for you detailed comment and complete feedback. it's for us really important to reach the full satisfaction of our guest and on this point it's important for us to know the feelings of our guest regarding their stay.
I hope we could welcome you really soon at the BEST WESTERN PLUS Paris-Vélizy ****, to offer you a perfect stay for personnal or professional purposes.
Kind regards,
Fabrice BENIER
Front office manager

"Friendly and accommodating."

5

18/06/2018

Clean, bright, spacious. Parking, wifi, breakfast. Friendly and accommodating staff.15 minutes drive from Versailles. Shopping and restaurants near by. We arrived early and had no issue checking in with in 15minutes. Would recommend.

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Milan S,
I'm really glad to read that you enjoyed your recent stay at the BEST WESTERN PLUS Paris-Vélizy ****, it's for us really important to know if we reach the expectations of our guests and it's a constant source of motivation when we can read this.
I hop we could welcome you again really soon and let you enjoy our services like our bar/lobby or our fitness room.
Kind regards,
Fabrice BENIER
Front office manager

"Need further improvement"

3

hakuta00, Singapore, Singapore
27/05/2018

Typical business hotel. Clean with on size room. Breakfast with only a few choices but edible. Unfortunately, during my stay i experienced power failure twice. Luckily the staff resolved it within 30mins. I guess it was because peak season - hotel was full house. Nonetheless i hope the management will do look into this issue as power failure could impact our stay in the hotel.

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Hakuta00,
First of all, I thank you for taking the time to comment your recent stay at the BEST WESTERN PLUS Paris-Vélizy ****, it's for us a really source of improvment to know our guest feels about the hotel.
Those power failures you mentionned are really exceptionnal, but during the day you went we received some guest from other countries, and unfortunately they plugged unadapted devices with bad qualities adaptators which resulte by the surtension of the floor fuse. We apologize for this inconvience that isn't from our side and I'm glad to read that our team solve the problem as soon as they could.
I hope those lilttle problems will not stop you from coming another time in our hotel, I hope really soon.
Kind regards,
Fabrice BENIER
Front office manager

"Noisy and Stuffy Room "

1

18/05/2018

Avoid this hotel by all means. Its along the freeway. Its winter time and the rooms are without air-condition. Counter staff was rather unhelpful. Not willing to change our room or provide any replacement, claiming that there is nothing they can do? Well done! Room was stuffty and noisy. Its as good as sleeping by the road side.

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Xindy N,
First of all, I thank you for taking the time to comment your recent stay in our hotel. I'm surprised to read your feedback as the weather is quiet warm at the moment in the area and for a month at least so I would like to know when did you came at the hotel?
Even if our hotel is along and highway as you mentionned, we make massive effort to avoid any noises from outside by putting two double glass window, this system is satisfied the biggest majority of our guest, also we will need to know the room number you went in order to verify if the window isolation is still good.
I'm sorry to read that you don't enjoy our hotel at all, and I would like you to offer us a second chance to prove you that we can offer more that all those defaults and that our hotel can be like a second home for you.
Kind regards,
Fabrice BENIER
Front office manager

"A very pleasant stay."

4

ArgT, Thessaloniki, Greece
10/05/2018

The room was very clean, the breakfast was good, double windows for less noise, due to the fact that the hotel was next to a highway ( worked really well by the way ). I stayed for just one night and I had no complaints whatsoever, Just keep in mind though that the hotel's underground parking is 1.8 m tall if I remember correctly, and if you have a tall vehicle this could be a problem. I would definitely choose this hotel any time!

BWesternPlusVelizy, Responsable réception at Best Western Plus Paris Velizy, responded to this review
Dear ArgT,
First of all, I thank you for the time you took to comment your recent stay at the BEST WESTERN PLUS Paris-Vélizy ****, the feedbacks of our guests are the most valuable way to increase our quality of service.
I'm glad to read that you enjoyed your stay, as you mentionned, our hotel is close of a highway but we manage to isolate the batiment really well and it's important for us to see that our system is efficient.
I hope we could welcome again really soon for personnal or professionnal purposes.
Kind regards,
Fabrice BENIER
Front office manager

"If you must"

2

T0PC4T2014, Baku, Baki, Azerbaijan
27/04/2018

Rooms are very hot. As others have said during spring they don't switch aircon on. Only way to survive the night is to open a window. So you need a room on the north side. Rooms on the south overlook tr motorway and are very noisy if the window is open (triple glazed so fine if it's closed). I got a nice apology explaining the restrictions on starting the aircon, but this site shows you it I neither unseasonal or a supreme. They need to fix this.
These are business hotels that also host tourist coach parties. Breakfast is busy. There are not enough staff to support the number of people moving through in rush hour.
The staff are very good and work very hard. They helped me move rooms and find what I needed at breakfast. Would be good if there were more of them.
Location is good for the nearby offices. No other reason to stay here though.

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear T0PC4T2014,
First of all, thank you for taking the time to share your opinion about our hotel, it's for us really important to know the feelings of our guests. Please accept our apologize for the heat in the room, as we should have explained, this is due to the season of the moment when temperature goes up and down really fast in few hours. As our air con system only allow us to be used as cooler or heater at one time, we are forced to stay in neutral at the moment to avoid our rooms to be too cold. There are nothing to fix, just those 15 days of big changes to pass, be sure that we suffer of this situation also.
As you noticed, we welcome sometimes touristics groups in the hotel, we manage to organize as best as we can the breakfast to let the opportunity to everybody to enjoy our breakfast properly, but due to some cultural differences the cohabitation can be sometimes complicated. Be sure that we try differents way and do our best to prevent those inconveniences and our staff, as you mentionned, do the maximum to let you enjoy this time.
I hope that we could have the opportunity to welcome you again really soon and proove you that those incoveniences are not the reflect of the service we want to offer.
Kind regards,
Fabrice BENIER
Front office manager

"Don't stay here if it's warm in April - blast furnace rooms"

1

Keith P, Asheville, North Carolina
23/04/2018

I am a frequent business traveler (1 trip / month) to Vélizy-Villacoublay. I usually say at the Mercure or Holiday Inn. Decided to try the Best Western on recommendation of others.
Nice hotel. Nice rooms, BUT
The week of April 23rd my room is too hot to sleep @ 28 c, 83 f at 23:00 after the windows have been open for 3 hours. The very nice woman at reception said management will not turn on the Air Conditioning in April.
I am not amused and it's unlikely I'll stay here again. Friends here this week at Holiday Inn are reporting comfortable rooms.
What do you want from a hotel?

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Keith P,
First of all, I thank you for taking the time to comment your current stay in our hotel. It's for us really important to have the feedback from our guest, especially when it's their first stay in the hotel.
I'm actually glad to read that you came from the recommendations of some colleagues.
As you can imagine, the heat wave of the moment is general around Paris, also you need that it's a really exceptionnal situation by is intensity and shortness, indeed as I answer the temperature is clearly decreeasing and if this week-end it was indeed 28°C, it will be tomorrow and days after around 16-18°C.
In this condition, if cannot activate our air-con system because it's general at the hotel and takes 24 to 48 hours to be activate and lower the temperature in the hotel, so it will be fully operational when the temperature will be to low to be confortable.
I assume that my message cannot bring you the hours of sleep lost, but I assure you that we apologize for the situation and we suffer from it as well.
I stay at your disposal if you need any enquiries of for any request at the reception.
Kind regards,
Fabrice BENIER
Front office manager

"Good but slow service during peak"

3

Himadri G, Brussels, Belgium
17/04/2018

The hotel is good as rooms and amenities are nice. But the service is really slow as they did not have staffs to manage a full hotel. The hotel is far from city center and it is in a business location.

BWesternPlusVelizy, Responsable réception at Best Western Plus Paris Velizy, responded to this review
Dear Himadri G,
First of all, I want to thank you for taking the time to comment your recent stay at the BEST WESTERN PLUS Paris-Vélizy ****, it's very important for us to know the feedback of our guests.
I'm glad to read that you enjoyed our rooms and amenities. Regarding the service, it can appears that during an increase of activity in rush hour, our teams can be during a little while really busy, which can cause a delay to serve everybody. However those situations are really rare, but be sure we manage to avoid those, and we apologize for this inconvenience.
As you write, our location is in the middle of the Inovel Parc of Velizy, which is a perfect location for someone that work in the area, however the public transport can bring you in the center of Paris in 40mn.
I hope we could welcome you again really soon to let us the opportunity to offer you the stay and services that you expect.
Kind regards,
Fabrice BENIER
Front office manager

"A regular home away from home that never disappoints."

5

oldstales, Vancouver, Canada
24/03/2018

As usual the staff were friendly and helpful, plus the room and restaurant were (as always) clean and high quality. Internet connection is good, as is proximity to the Velizy2 shopping mall and family style restaurants. Most of all I appreciate the extra touches such as the ‘petits four', fruit and bar soap placed in the deemed "Business" rooms. (All rooms are I believe actually the same; the extras relate to the tariff paid?) As a regular guest (twice this year so far – with at least two more visits planned in 2018) I appreciate the whole package and look forward to each stay.

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear oldstales,
First of all, I would like to sincerely thank you, on my name and the one of all staff of the BEST WESTERN PLUS Paris-Vélizy ****, for taking the time to comment your recent stay with us.
It's for us our priority to provide to our guest the better service to let them feel "like home" in our hotel and having the opportunity to read a feedback like yours is a real pleasure that we have already share with all the staf.
I hope we could see you again really soon to let you enjoy our other services like our fitness room or our free rental bike service.
Kind regards,
Fabrice BENIER
Front office manager

"Business Trip"

4

wilsonlenaghan, Belfast, United Kingdom
22/01/2018

Good quality hotel inexcellent location for Business in the Velizy area. I arrived late at night and the hotel staff where extremely polite and helpful. Rooms are clean with excellent shower facilty. Breakfast was good with wide range of choices

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear wilsonlenaghan,
Firstly, we want to thank you for having taking the time to comment your recent stay at the BEST WESTERN PLUS Paris-Vélizy ****, we have already shared your feedback with our teams.
The satisfaction of our guest is our priority and we are really glad to read that we reach our objective.
We hope we could see you again really soon for personnal or professionnal purposes.
Kind Regards,
Fabrice BENIER
Front office manager

"Best hotel in the area"

4

Angry_13, Nottingham, United Kingdom
26/10/2017

I have to travel to Velizy for business on a regular occasion and I believe this to be the best hotel in the area.
The rooms are modern and clean, and the facilities are good. I've used the gym, which is roomy and usually empty, and eaten at the bar and restaurant and had nice food on all occasions. The service on reception and in the eateries is of a very high standard, befitting a more expensive hotel.
My only gripe is the price when you book late, but I guess that's to be expected in a busy commercial area. If you book early then it looks like a bargain. There's nothing around of interest aside from the businesses, so I'd only recommend this for visitors on business, a stopover to other parts of France, or an overnight after visiting Versailles.

BWesternPlusVelizy, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Angry_13,
We are thrilled to read your positive review about your experience at BEST WESTERN PLUS Paris Vélizy which we very much appreciate.
We are so glad we could exceed your expectations and that you enjoyed your stay with us, our teams do their best every day to provide you the best experience and reading a comment like your is our best achievement.
I hope that you will revisit us in the future and that you will be able to once again enjoy our fitness centre or trying one of our free bike to use for visiting the area or going to Versailles.
Sincerely,
Fabrice BENIER

"Bad Services"

1

Mystic_rats, Porto san Giorgio
20/09/2017

Paid 200 Euro per night , location is very good if y are working in Velizy.
Services has been very bad :
-Internet wifi not stable in my room 401.
- check out early 5:30 am leaving for the airport express breakfast not arranged at the scheduled time we left just with a coffee at the last minute .
- no remote control for the TV in the room
Service is to me one of the most important requirement when I travel , specially paying a certain fee.

, Deputy General Manager at Best Western Plus Paris Velizy, responded to this review
Dear Mystic_rats,
Thank you for taking the time to share your review following your visit to the BEST WESTERN PLUS Paris Vélizy ****.
I am so sorry to see that you did not enjoy your overall experience with us.
Your comments are greatly appreciated as they help us to focus on areas that need improvement.
Please, feel free to check our website, we offer various special offers, and our prices depends on events in the Paris area.
We appreciate the time you have taken to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.
I remain at your disposal for any information,
Best regards
Guillaume Bazenet - Deputy General Manager

"Best place in Velizy"

4

Pierre A, New York City, New York
13/09/2017

If you have meetings in Velizy. It is the place to stay.
Room are ok size, clean and functional.
Breakfast is great.
Meeting rooms are available on the 1st floor.
Room service available and actually pretty good !

"Over-rated and over priced"

2

John F, Princeton, New Jersey
24/06/2017

I had to stay here because the other area hotels were booked. The upside is they have beds, the rooms are clean. The downside is they are vastly overpriced. The laundry rates are outrageous. I had a few things (no trousers, suits or shirts) and went easily over 100 Euro; and there is no nearby alternative. The morning breakfast is a zoo. The food is stale. The room service menu is constant which would be ok if it was even a little varied. To cap it off some of the staff are rude. Don't bother if there is any alternative!

, Deputy Hotel Manager at Best Western Plus Paris Velizy, responded to this review
Dear M John F,
Thank you for taking the time to share your review following your visit to the Best western Plus Paris Velizy.
I am so sorry to see that you did not enjoy your overall experience with us.
We are deeply sorry if the breakfast did not live to your expectations and we would like to apologize for this. Be assured that we shared your comments with the restaurant manager and all the staff. The items had been carefully tested in order to maintain our standard of service and quality.
Your comments are greatly appreciated as they help us to focus on areas that need improvement.
We appreciate the time you have taken to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.
I remain at your disposal for any assistance.
Best rergards
Guillaume

We stayed in the hotel from 26-28 May 2017 (2 nights). We arrived at Friday night, during the day we visited Paris. We selected this hotel since it is close to Versailles, which we visited Saturday.
The welcome was pleasant. Our room was on the fourth floor. The room was modern and clean with coffee/tea. We missed bottle water in our room, though; drinking tap water is very common in France.
The breakfast at our first day was very short, since we were going to visit Versailles. It was very busy in the breakfast room and we were luckily to find a table. All other guests were tourists from Asia. Nice buffet with all drinks and food you would expect in this type of hotel. After our breakfast we went to Versailles. It is only a 20 minutes' drive.
After visiting Versailles and eating something in the neighborhood, we went back to the hotel. Not a lot do or see in the close area of the hotel. The hotel has a restaurant, but we did not try that. We made little walk, but besides companies and offices, there is nothing special to see. We ate a nice pancake and some ice cream in “La Phare St Louis”.
Since we did not had the time to enjoy our breakfast the first day, we wanted to relax and enjoy it the second day…. Better said, this was the plan…. The room of the breakfast was this time not packed with Asian tourists, but now the room was fully with tourists from India/Pakistan (I think). My partner and I were to only European tourists at the breakfast. Almost all tables were occupied, and the tables which were free, were a total mess… There were only 2 persons working, a young guy (with a lack of experience) and an older woman (with a lack of energy). We couldn't handle this, and went back to our room, waiting that these people will get on the bus and leave soon. A half our later, the breakfast room was almost empty, though the tables were still messy. At the same moment, another European couple entered the room, and based on the expression on their faces, we know they thought the same…. We asked the young waiter to clean a table. He was very kind and helpful, and we understood that such situation was very exceptional.
I was surprised that no more hotel staff was helping. In my opinion, in this situation, even chambermaids can clean the breakfast room
Not only the tables we dirty, but also the buffet… Food was mixed with other food, floor was filthy, no glasses were available, bacon/eggs… were cold, tourist were eating standing, and the top of this, I saw a guest drinking water from the bottle and not using a glass. He placed the bottle back in the buffet, while the bottle was still half full… From this on, I did not touch anything anymore of the buffet….
I am aware that the hotel management does not can expect that all guests have the same manners which are known as expected/normal. But sorry Hotel Management, in that case you need take some action and decide if this is type of hotel you are want going to be…

, Deputy Hotel Manager at Best Western Plus Paris Velizy, responded to this review
Dear M Sebastien,
Thank you for taking the time to share your review following your visit to the Best Western Plus Paris Velizy.
I am so sorry to see that you did not enjoy your overall experience with us. Your comments are greatly appreciated as they help us to focus on areas that need improvement specially in our breackfast service.
I hope that if travels bring you to Paris in the near future, you will give us another opportunity to provide the service expected from our hotel.
We appreciate your nice comment regarding the reception
I really hope to see you soon again and i remain at your disposal,
Best regards.
Guillaume Bazenet
Deputy Hotel Manager

"Nice hotel"

4

Pepeo, London
24/05/2017

Have stayed here a few times on business trips.
Hotel is nice. Rooms are good size.
One difficult thing is to find the room service menu, as it is not printed but rather is on the TV's digital system.
Service is excellent and food is generally nice. The buffet breakfast is varied and the restaurant food for dinner is also very good.
All in all a good place to stay.

, Deputy Hotel Manager at Best Western Plus Paris Velizy, responded to this review
Dear Pepeo,
Thank you for taking the time to offer your lovely comments regarding your stay in our hotel.
We are glad to learn you had a pleasant stay and enjoyed your room and comfortable beds.
Your positive feedback will be shared with my team.
We do look forward to welcoming you back to the hotel in the near future.
Best regards.
Guillaume Bazenet - Deputy Hotel Manager

"Very comfortable stay"

4

Philippe S, Bloomfield Hills, Michigan
17/05/2017

I typically go at this property for work as it is a close walk and there is a bit of beginning of activity around the hotel. Plus it's very close to the Velizy 2 shopping center. Rooms are roomy if only a little cramped for the work area. Would like more control over temperature or opening the window. Breakfast is nice but the hotel welcome too many tourists group which take over the dining room. Restaurant and bar are very nice and relaxed. Highly recommend.

, Deputy manager at Best Western Plus Paris Velizy, responded to this review
Dear M Philippe S,
Thank you for sharing your review following your recent visit.
Thank you for your kind words on our staff, your positive feedback will be shared with my team.
I am pleased that you enjoyed our location.
I'm sorry that our breakfast offerings did not meet your expectations due to tourist group. We will consider your feedback when it comes to improving our breakfast experience in the future.
Looking forward to welcoming you back.
I remain at your disposal for any assistance or reservation,
Best regards.
Guillaume Bazenet - Deputy Manager

"A disappointing stay - room too hot, wifi unusably slow"

2

MikeWM2017, Cambridge, United Kingdom
04/05/2017

Stayed here four nights on business in early April after a satisfactory trip a couple of years previous. Unfortunately a number of things made this a disappointing experience.
- The room was far too hot, and the air-con wasn't on 'because it isn't warm enough yet'. However, there was a mini-heatwave and it was nearly 30C outside on the first day of my stay, and my room was south-facing. Hence the room was very uncomfortable for my entire stay. I see other reviewers have had a similar problem in previous years.
- The room directly faced the motorway, the window opened a small crack, enough to let all the (large amount of) motorway noise in but not let much cooler air in. Also, despite leaving the window open in the daytime once the temperature outside fell somewhat, in an attempt to cool the room down, the maid somehow thought it helpful to close it every day while I was out at work.
- The wifi was extremely slow on the first day I stayed, and unusably slow thereafter. Indeed it was so slow that various speed tests I tried refused to return any results! Not helpful for a hotel largely used by business travellers. Many people were complaining about this but nothing improved.
- The only way to access the hotel late at night is via a bell and trying to catch someones attention, which can take quite some time. Couldn't there be a card reader?
- There appears to be no way to access rooms other than via the (small number of) lifts. All the staircases are emergency alarmed. I much prefer to take the stairs than the lift - especially in a hotel with only 4 floors - so I found this rather irritating.
On the positive side, the hotel is clean and tidy, and the staff are friendly and happy to converse in English, which is useful given the quality of my French! Also the restaurant isn't bad value for an evening meal.
Overall though, I could barely sleep for all 4 days due to the heat of the room, and I couldn't do any work in my room for all 4 days because the wifi was unusably slow, and unfortunately they are the two things one needs to be able to do in a hotel on a business trip. As such, I'm sorry to have to say that I'm very unlikely to want to stay here again.

, Deputy Hotel Manager at Best Western Plus Paris Velizy, responded to this review
Dear M Mike,
Thank you for taking the time to share your review following your visit to the Best Western Paris Vélizy.
We are very delighted we won your loyalty as you continue to stay with us.
I was very sorry to read that you did not fully enjoy this stay with us.
As for the A/C we have already start in all of our hotel, but the weather is not realy hot before. We're sorry to hear you felt so inconvenienced by the A/C issue.
Please feel free to contact me at [email protected] so I can provide additional assistance for a new reservation in beter condition.
Best regards.
Guillaume Bazenet

"confortable hotel"

4

bergapugliese2017, Province of Bergamo, Italy
28/04/2017

Very good hotel. Clean, comfortable, quite (if you are not on the side facing the highway).
Very easy to join Paris or Versailles with public transportation.
Breakfast could be better (milk without lactose missing), more than once clean cups for the coffee were missing and had to wait to get some.
Advisable for business, maybe less for vacation/family (expensive)

, Deputy Manager at Best Western Plus Paris Velizy, responded to this review
Dear Guest,
Thank you for your kind review following your recent stay with us.
We are glad to know that you appreciated our location and room.
I'm very sorry that our breakfast offerings did not meet your expectations. We will consider your feedback when it comes to improving our breakfast experience in the future.
We hope to have the pleasure of welcoming you back.
Best regards.
Guillaume BAZENET
Deputy Manager

, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Guest,
First of all thank you very much for this amazing comment. I am very happy that our staff gave you great service and that you appreciated that. It is our main focus and you just show us that it pays off. I will share this comment with our staff.
Secondly, I well took note of your comment regarding the breakfast and we will check our website as we do have rates breakfast included. For your next reservation, if you want you can try our express breakfast, at the price of 6 euros per person. It includes a hot drink, a glass of juice and some pastries.
For your next trip in the area, please do not hesitate to contact us to help you with your reservation.
We stay at your disposal for any information.
Kind regards,
Célia Chapelle
Reception Manager

"Nice business hotel"

4

Steve W, Leicester, United Kingdom
27/03/2017

Stayed for the week on business.
Room is comfortable and the lobby bar area is functional.
Wifi very stable and fast.
Breakfast was a little crowded towards the end of the week due to an influx of guests.

, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Guest,
We thank you for taking the time to leave us a comment after your stay at the Best Western Plus Paris Vélizy.
I am glad that you appreciated the hotel in general and the quality of the wifi. Concerning the breakfast we do receive groups during week-ends and holidays. In that case, please do not hesitate to have a seat at the lounge to take your breakfast, our restaurant staff would be glad to help you.
We hope to have the chance to welcome you again very soon and we wish you a very good day.
Kind regards,
Célia Chapelle
Reception Manager

"Hot water was not available"

3

velizy, gurgaon
26/03/2017

Hot water was not available on day 1 and Day 2. In such cold water we had to take bath in cold water.
Other things were good.
Staff was courteous.
Breakfast area was clean.
However there should be more vegetarian options.

, Front Office Manager at Best Western Plus Paris Velizy, responded to this review
Dear Guest,
First of all, we deeply apology for the incident with the hot water. Our Deputy Director sent an apology message to all the guests who stayed at the hotel at this time. We hope you well received it.
I also want to thank you for all your positive comments. It is the best reward we can receive.
We hope that you will come back at the Best Western Plus Paris Vélizy for your next trip in the area.
We wish you a very pleasant day.
Kind regards,
Célia Chapelle
Reception Manager

"Rooms OK. Hard bed. Restaurant very basic."

4

ColoradoLongJ, Altona, Colorado
21/03/2017

The rooms are pleasant and clean, and they were properly sound proofed so I didn't hear the traffic on the street below, but the bed was harder then I would have liked for a good solid rest. Free WiFi works well. I stayed here because it was just a short walk from the office location where I was doing business. It's easily accessible by public transportation. The staff are friendly and helpful. The restaurant is very basic and the seats are hard metal so it's not a great place to relax and unwind.

, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank you so much for taking the time to leave us your feedback following your stay at the Best western plus Paris Vélizy.
I am glad that you enjoyed the rooms and our amazing staff. I apologize if the bed was too hard for you. Our beds are usually very much appreciated by the guests but we do take note of your comment and for your next stay we will try to find you a softer one if possible.
Please do not hesitate to contact us directly for any question or comments.
Kind regards,
Célia Chapelle
Reception Manager

"Stay in March"

4

myscreen354, Mainz, Germany
13/03/2017

Personal / Service / Room / Cleanness excellent.
Breakfast buffet could offer more different pure cereals w i t h o u t added sugar.
Bread need to be sliced from baguettes which a lot of people have touched already - Petit pain would be better.
Metal chairs in the restaurant are uncomfortably cold - cushions would be great.

, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank you for your stay at the Best Western Plus Paris Vélizy and for taking the time to share your feedback with us.
Our team will be so happy to read your praises on our staff and rooms.
However, we are deeply sorry if the breakfast did not live to your expectations and we would like to apologize for this. Be assured that we shared your comments with the restaurant manager and all the staff.
We are looking forward welcoming you again soon.
Kind regards,
Célia Chapelle
Reception Manager

"Perfect stay"

5

christophelZ6061ZL, Kerksken, Belgium
21/11/2016

Perfect stay at this hotel. everything was prefect arranged! From the welcome until the goodbye, there was no negative point to mention. Only positive words! Perfect room and breakfast. In 30min you are in the centre of Paris with public transport.

, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
I sincerely thank you for this very nice comment. It was a pleasure to welcome you at the Best western Plus Paris Vélizy.
We always do our best to offer to our guests the best service quality possible and it is very pleasant to have great return like yours. It helps us to keep going and always give our best.
We hope to welcome you back here very soon, and please do not hesitate to contact me if you need anything.
Kind regards,
Célia Chapelle
Front office Manager

"Good rooms, mediocre restaurant and breakfast"

3

amdsoo, Seoul
16/11/2016

Over the last 10 years i went to pretty much to all the restaurants and hotels around. The choice is not that wide so this new hotel was a chance to get a different experience.
I reserved there a couple of time over the last 3 years.
First time was one week after opening. It was a nightmare as nothing was ready, food at breakfast was not ready at 6h30 and i had to wait to get bread. Room is confortable but can be noisy. During the first night we had a false fire alarm and we ended up in the street. I heard that this happens from time to time because colleagues of mine had same experience in 2016.
The second time was very recently. Room on 4th floor very cosy but small. No information inside the room about even how to call the front desk. I think they should do something about it. Television is hard to use. Will stop in the middle of the program. Will not start, will not stop.. really hard to use. Bathroom very clean and bed pretty good. Breakfast is still lagging behind Mercure or Novotel around. Cheap food, cheap juices. Cheap decoration. Avoid the Caesar salad at all cost as it is literally not eatable, they have no clue how to make one. At 18$ a piece they should read recipe over the internet.
So overall it is not that bad but decoration lags really behind. Location is only for business around, stay away and do not consider this for a place when visiting Paris. The location is remote and no public transportation is convenient despite a tramway just across the street. Velizy is an horrible place and should only be considered when working around.

, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
The Best Western Plus Paris Vélizy teams wish to apologize for not exceeding your expectations.
I see that your first experience in our establishment was not so great but I hope that you noticed the changes over the year and how we tried to improve the service quality. Concerning the breakfast we want to offer you quality and diversity. I am sorry that it did not pleased you. Your comments are very important for us and we will use it to improve even more in order to offer you great satisfaction for your next stays. We also quite often change our menu, so I invite you next time to try the dish of the day to change and try our others specialties.
I wish you will consider to come back here for your next stays.
I remain at your disposal for any request, so please do not hesitate to directly contact me at 01.30.67.19.00
Kind regards,
Célia Chapelle

"Great Hotel for Business in Velizy"

4

Walter C, Reading, United Kingdom
31/10/2016

A good comfortable hotel if you're staying in Velizy on business. The location was great for me as it was less than 10 minutes walk to the office. All the staff I spoke with were friendly and courteous. The room was a good size and I found the bed very comfortable. The TV had a wide selection of channels and the wifi was pretty quick. The breakfast was fine, but on the first two mornings it was ridiculously busy with a couple of bus loads of tourists.

, General Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank you for posting your comment on your stay at the Best Western Plus Hotel Paris Vélizy.
It's wonderful to hear that you enjoyed the hotel location and the breakfast.
It will be a pleasure to welcome you again for your nest stay in Vélizy. I will stay at your entire disposal if you need any help for your future reservation.
Best regards
Brice Hernandez

"Excellent hotel in Velizy"

4

MichielvdK, Paris, France
23/10/2016

Very good business hotel, especially compared to alternatives nearby
Quick check-in & out, good & efficient breakfast
Underground parking with good space (a luxury in Paris) for only 10 Euro a night
Good central location en near Tram stop, public transport hub and big shopping mall (10 minute walk)

, General Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank you very much for taking time to share your impressions regarding your last stay at the Best Western Plus Hotel Paris Vélizy .
We are happy to know that you were satisfied with our location and the room quality. All our team put every effort to continually provide even better service and to make each customer feel as at home.
We hope to have the pleasure of welcoming you again for your next visit to Velizy.
Best regards,
Brice Hernandez

"One night in Paris"

5

bessondm, Bucharest, Romania
14/10/2016

It's difficult to have a solid opinion after a staying of only one night in Paris. In fact, close to Paris, Velizy being one of the "satellites" outside the ring road of the big city.
The hotel is big, it has more than 100-150 rooms, but well maintained. It is an elegant hotel, the hall at entrance is nice decorated, also the restaurant behind front desk. The rooms are comfortable (not so spacious, but I had a single room; I don't know if all are the same). The breakfast was good - diverse menu, every product renewed on time.
Bottom line, a pleasant experience. But the price is quite prohibitive, the hotel is more suitable for business trip, as in my case, than for leisure.

, General Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank you for posting your comment on your stay at the Best Western Plus Hotel Paris Vélizy.
It's wonderful to hear that you enjoyed the hotel location, the breakfast and the room.
It will be a pleasure to welcome you again for your nest stay in Vélizy. I will stay at your entire disposal if you need any help for your future reservation.
Best regards
Brice Hernandez

"Better than expected "

3

25/09/2016

Budget business hotel that seems relatively new. Helps that the staff are friendly. Rooms are bit on the small side - about 3 steps from end of room to the toilet. Not near Velizy 2 (only mall around), but walking distance to restaurants.

, General Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank you for taking time ti share your impressions regarding your last stay.
On behalf of our entire staff , thank you for choosing the Best Western Plus Hotel Paris Vélizy.
All our team put every effort to continually provide even better service and to make each customer feel as at home.
We hope to have the pleasure of welcoming you again for your next visit to Vélizy.
Brice Hernandez

"Exactly what it should be"

3

A V, Lausanne, Switzerland
21/09/2016

The Hotel is clean and good enough for a business stay. Close to the bussines center with many companies' offices. The room is good, no noise, and the receptionists are very kind. I have been offered a welcome drink. NIce.

, General Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank you very much for taking time to share your impressions regarding your last stay at the Best Western Plus Hotel Paris Vélizy .
We are happy to know that you were satisfied with our location and the room quality. All our team put every effort to continually provide even better service and to make each customer feel as at home.
We hope to have the pleasure of welcoming you again for your next visit to Velizy.
Best regards,
Brice Hernandez

"Good hotel for business"

5

08/08/2016

This hotel has been recommended to me. I'm very happy I was here. Nice rooms, very good stuff and breakfasts. One what has been missed here is knowledge of english by person in the bar, however for drinks it is not very important thing. I would like to recommend this hotel for every person want stay in Velizy - not only for business but also for standard trips.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Sir, we thank you for chosing Best Western Plus Paris Velizy for your recent stay in the area. It is very important for us if you enjoyed the quality of all services offered, and we appreciate if you wish to recommend our hotel to future guests coming either for business or leisure. Kind regards, Patricia Pimet - Guest Relations Manager

"Thanks again for saving my bacon"

5

phil_borchard, Detroit, Michigan
25/07/2016

I already sent a thank you email but, but it bears repeating. Thanks a million to Boris, Celine, and Celia who found my passport, which had fallen to the floor in the lobby bar, from my sport jacket. They were very quick to return it to me directly after dinner, with humility and humor. They said "it's normal" for such courtesy, but a personal disaster for me was averted by the quick action of your staff.
Thanks again Boris & Celine, for thinking of me as a friend.
Phil Borchard

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Mr Borchard, we thank you for taking time to send your feed back about your experience to our hotel Best Western Plus Paris Vélizy. Our staff is always very happy to make you happy and in this case, it was very important that they bring back your passport to you personnaly. We hope to have the pleasure to welcome you soon again, and we wish you a wonderful holidays. Kind regards, Patricia Pimet - Guest Relations Manager

"Good breakfast and a helpful staff"

4

JLPicarde7of9, Paris, France
10/07/2016

I think this is a step up from the other offerings in the area. They followed through on every request. Held my luggage. Gave me early checkin. Gave me a new fidelity card. They even gave me great routing into Paris.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear client, we thank you for choosing Best Western Plus Paris Vélizy for your recent stay in the area. All our staff make your satisfaction a priority ! We hope to welcome you soon again. Kind regards, Patricia Pimet, Guest Relations Manager

"Nice Hotel"

4

Gordon G, Coventry, United Kingdom
13/06/2016

Finding the hotel and getting into the car park was the worst / Most difficult part of our stay , I was with a French colleague so it wasn't my lousy French that caused the problem . The hotel staff were very friendly and helpful , the room was clean and although quite basic everything you need was available . We ate in the restaurant the service was friendly and efficient , meals very reasonably priced . My only real negative was the price of the room €200 for a basic room seems an awful lot to me !, maybe this is the norm for this location or perhaps due to the European championships the prices have been inflated?. All in all a nice Hotel , Friendly Staff , good service , but not great value for money in my opinion .

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear client, we thank you for taking time to share your experience. This is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Regarding the value for money, we confirm that you had the right price at this very busy period in a 4* hotel nearby Paris. We hope you will come back and see us again soon. Kind regards, Patricia Pimet - Guest Relations Manager

"Velizy Hotel - Great for Business"

4

04/06/2016

A frequent visitor to this establishment, I am always pleased with the courtesy and professionalism of the staff, the cleanliness of the lobby and room (which as a wonderful rain shower and mattress) and the very nice breakfast.
Taxis are readily available with a call from the front desk, and it is 15' walking to the local shopping plaza. Dinner in Paris (of course!) is about 60 euro taxi at 7:00PM one way.
Very good for the business traveler.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear client, we thank you for choosing Best Western Plus Paris Velizy for your recent business trip. We are pleased that you enjoyed our services, we pay attention to satisfy our clients, this is the most important for us. We hope to welcome you soon again, you will appreciate our summer terrace for a meal or breakfast ! Kind regards, Patricia Pimet - Guest Relations Manager

"2nd time this time with upgrade"

4

bjorn78, Hamburg, Germany
20/05/2016

Hello,
Another business trip to velizy, another stay at the best western and i have some updates.
I found some pieces of glass on the carpet which i pointed out to reception. They immediately upgraded me for free to a business room. The room is almost the same as the standard one, but you get free minibar, an espresso maschine and slippers.
I was amazed by the friendliness of the complete team at reception during my visit.
The guy checking me in, the russian girl at check out who speaks amazing french after 4 y in paris.
This time around i also tried the gym and i liked it!
The room is spacious, the tv is very big and the machines are good.
Two things to improve:
1. Fix the rowing machines. I started at the back and ended up in front almost face to face with the tv.
2. Fix the water dispenser. It is very slow.
I remain with my statement from a previous review that the breakfast is overpriced for its quality.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Sir,
Thank you for completing the survey regarding your recent stay at Best Western Plus Paris Velizy hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours sincerely,
Patricia Pimet
General Manager Assistant

"No aircon because it isn't June"

2

R40_Rhodester, Northampton, United Kingdom
13/05/2016

I use this hotel regularly because I am a slave to Best Western points, it is conveniently close to my office and I normally have no complaints. This visit has made me consider going elsewhere:
> No offer of upgrade on check-in despite being a Platinum member
> Bedside table covered in coke (or similar) with the TV remote buttons down in the middle of it
> Air-conditioning wouldn't work, and after several colleagues complained too, we discovered that the outside aircon units were not turned on until June. Had 3 very bad nights' sleep as a consequence
> I paid for a premium business room which is meant to include "free" minibar (3 soft drinks & 2 snacks only). It was only re-stocked on 2 nights, but not on the third.
In general, the front of house staff that used to be very welcoming and friendly, were not as engaging as previous visits - maybe there is a change of management or something else that impacts their job satisfaction ...
I am looking forward to the opening of the Holiday Inn Express to see that brings either an improvement in service here, or an alternative destination for me.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Sir,
Thank you for completing the survey regarding your recent stay at our property Best Western Plus Paris Velizy.
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
During this time of season, air-conditionning is still set on heat for the whole hotel, because the temperature changes all the time. If we had decided to set it on cool, the hotel would be very cold and you could not get heating for the night in you room.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at your check-in.
Yours sincerely,
Patricia Pimet
General Manager Assistant

"Good stay"

4

Jkmc2013, Stockton-on-Tees, United Kingdom
22/04/2016

The trip was booked months earlier, we were a large group, however we were not told that there would be no restaurant or bar facilities on the Friday evening, this was disappointing. The hotel itself was very clean and the staff who greeted us on arrival were very polite, helpful and efficient. The room was lovely but a little warm and the AC didn't seem to work. We were also only given one towel in a double room. Breakfast was lovely with a large variety of items to chose from. Due to there being very few staff on duty there were some delays whilst waiting for items to be replenished. Dinner had been booked and ordered for the whole group in advance, yet there was only 2 members of staff to run the bar and serve the food. The salmon was served first , however the delay was so long before the chicken was served we were unable to eat together . The staff did a remarkable job under such difficult circumstances and remained very polite. When it came to desert despite the hotel asking us to order in advance several weeks earlier one of the desert options was not available. I feel the management had let the 2 members of staff down by not ensuring adequate staffing. I would visit again as the hotel was well situated and was clean and well decorated. However I feel that the management need to review their staffing levels and perhaps if they are short staffed for whatever reason may need to roll their sleeves up and assist.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
First of all, we thank you for your stay at the Best Westerjn Plus Paris Vélizy and for taking the time to live us a review. Your comments are very important for us in order to improve our service.
Regarding your diner we are sorry to read that it did not met your expectatuions. Your agency was aware that one of the desert choice was not available anymore and that according to the choices made for the diner, you could have to wait a bit. We received only good comments from your group on your departure so we did not know that the experience was not so good for you. Your satisfaction is the most important thing for us.
Nevertheless, we are glad that you had a good stay and that you appreciated the rooms and the staff. We would be glad to welcome you again to show you the best quality of service possible.
If you need any assistance or information, you can contact me directly at the 01.30.67.19.00
I wish you a very pleasant day.
Sincerely,
Célia Chapelle
Guest Relation Service

"Comfortable hotel"

3

misty1971, Aylesbury, United Kingdom
20/04/2016

This hotel was comfortable (especially the beds), and very clean. The rooms were very hot and unfortunately next to a main A road which was very noisy and used all night, therefore impossible to have Windows open. Air conditioning didn't appear to work.
The food was good, but items were missing from breakfast which we had to wait for, even though we'd been asked to go at a specific time.
Dinner was ordered months before we went, but some desserts were not available on the night.
There is no dinner served on a Friday night and no bar open.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
I would like to thank you for taking the time to share your comments concerning your last stay at the Best Western Plus Paris Velizy.
Nonetheless I am sorry to learn that your last stay with did not meet with your expectations. It is true that our restaurant is closed on friday night but normally the bar remains open. It was exceptionally closed that day.
I do hope I may have an opportunity to make up for your disappointing experience and remain available to extend every assistance in coordinating your future visit to the hotel.
Yours sincerely,
Célia Chapelle
Guest Relation Service

"Good Hotel"

4

M_Aldea, Brasov, Romania
12/04/2016

The room is not so big, but has everything in it. Breakfast is also ok. Free Wi-Fi with good internet speed. It is near to the tram station and at 10-15 minutes of walking is a big mall, where one can find everything he wants.
Staff is ok and friendly. I will come again to this hotel.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
We thank you for your stay at the Best Wesern Plus Paris Vélizy.
I also want to thank you for taking the time to share your experience with us. Your satisfaction is the most important thing for us.
The location of the hotel is very convenient for public transportation and the rooms offer all the necessary supplies.
We hope to welcome you back soon to our hotel.
Best regards,
Célia Chapelle
Guest Relation Service

"Excellent choice for the business traveler coming to the area"

4

Mark E, Massachusetts, United States
10/04/2016

I doubt that many tourists would venture out to the Velizy area of Paris, as it is a business district. But if you're coming here for business, this is a great choice. The staff are very welcoming, the rooms feel more spacious than the typical closet sized accommodations you find in Europe. The on-site restaurant has decent food for those nights you don't feel like venturing out (and there are surprisingly few choices in the area to begin with). I always stay here when I travel to the area for business to my company's headquarters which are right down the street and within walking distance.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
Thank ou very much for your kind comment.
We are pleased to read that you enjoyed your business trip at the Best Western Plus Paris Vélizy.
Our staff is glad to have made your stay the most comfortable possible.
Our rooms are modern and offer different equipments in order to be suitable for business travellers.
We hope to have the opportunity to welcome you back.
Sincerely,
Célia Chapelle
Guest Relation Service

"Great Hotel choice for business in Velizy"

4

Janet N, Boston, Massachusetts
06/04/2016

The Best Western staff are very hospitable and welcoming - giving the place a warm felling form the moment you cross the threshhold The dining room was more than adequate for breakfast and dinner (cusomt made omelets were a nice surprise!). The rooms were modern, comfortable and well equipped. The only downside was that my room was warm despite the heat being turned off...so opening the window allowed me to get the temperature right, but the street noise made sleep difficult. (If I wasn't dealing with a 6 hour time zone change, I'm sure I could have more easily slept with the warm room or street noise from the window)
I will dfinietly return to the Best Western Velizy for my next trip there.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Janet,
Thank you for taking the time to share your comments regarding your recent stay at
Best Western Plus Paris Velizy.
We are pleased that the professionalism of our teams met your expectations. We want our guests to always feel welcome as if it was their first stay.
Our first goal is to provide you the best service and we are glad to learn that our stay was a success.
We look forward to welcoming you back to Best Western Plus Paris Vélizy.
Best Regards,
Célia Chapelle
Guest Relation Service

"Convenient abode in Velizy"

5

AustinAbraham, New Delhi, Delhi, India
06/04/2016

Courteous staff and a decent place to stay at, Best Western Plus in Velizy was a good choice for my stay. I stayed there for 6 days and was impressed with the way the staff interacted and serviced through the duration. Will not mind my next stay at the Best Western Plus in Velizy

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Mr Abraham,
We would like to thank you for your warm review.
We are pleased to know that you have enjoyed your stay at the Best Western Plus Paris Vélizy.
We have passed on your comment to all the team.
We hope to welcome you soon to our hotel.
Thank you for your loyalty.
Kind regards,
Célia Chapelle
Guest Relation Service

"Great Nights Rest"

4

TiffanyWii, Paris, France
29/03/2016

Staff were very friendly, attentive and welcoming. Check-In and Check-Out process was quick and efficient. The staff also offered to book my taxi in the morning and made me aware that it had arrived whilst i was in the restaurant at breakfast. Night's stay was comfortable with everything you need; comfortable bed, plugs by the bed and good wifi speed. Also had a good selection of free movies.

BWesternPlusVelizy, Guest Relations Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Tiffany,
First overall, I would like to thank you to took the time to leave a review regarding your stay in our hotel.
We are pleased to hear that you have enjoyed your stay at the Best Western Plus Paris Vélizy. We do our best to improve our service and always provide you the best quality possible. Our reward is your satisfaction.
Your comments are very useful every day for us.
I stay at your entire disposal for any request.
We hope to welcome you back soon in our hotel.
kind regards,
Célia Chapelle
Guest Relation Service

"Nice place!"

5

HughA81, Ann Arbor, Michigan
28/03/2016

I really liked the staff, who were very helpful to me, and the hotel was very nice too. Located close to the trains, I'd take the train there and use Uber/cabs from there. I'd definitely stay at this hotel again!

"For the worker bee"

4

Missyj_moore, Vancouver, Canada
28/03/2016

If you must stay out of Paris central, the hotel is close to the industrial park and covers basic needs for the business traveler. Staff are helpful and food is not bad. Limited options but fills the bill.

"Business"

5

thalesgermany, Stuttgart, Germany
26/03/2016

Very nice hotel.
Clean, with a very good service.
A larger spread in Breackfast (Cheese/ saussages) might be great.
I was not clear if the Waterloo in the frigo was for free.
Late arival is no issue.
Allways again

"Clean and Comfortable"

5

NCCGolfer, Nashua, New Hampshire
23/03/2016

This is a very nice hotel within an easy walking distance to my company. The rooms were extremely clean and comfortable and the buffet breakfast included was also very good. The safety feature of needing a room card to use the elevators was a comfort as well. I will stay here each time I travel on business

"All what you need on a business travel"

4

andischoepf, Munich, Germany
21/03/2016

The room was for a 2 days stay excellent. Additionally I got a Business upgrade for the room for free, so I had Pay-TV for free and mini bar also. Nothing more I could expect.
A Little negative issue could be the breakfast room which was not always so comnfortable and well organized but all together ok because I was not here for a extensive Holiday stay.
Thanks for all

"Could be better"

3

ian007dq, Coventry, United Kingdom
19/03/2016

Stayed for 2 nights and I was hoping to see improvements since my last visit 8 months ago......
Still the same "garden furniture" being used in the restaurant, why can they not improve things and soften the whole area?
The food served for breakfast was so appetising that I skipped it on day 2 and waited until I got to the airport.
The bar has the most uncomfortable chairs I have ever encountered, again why?
I even had to open my own bottle of Coke as the waiter didn't seem to have a bottle opener?
Did receive an upgrade and the rooms are comfortable.
Location is good and it has plenty of parking. A couple of new restaurants have opened across he road which will help when you are hungry
Best western, please listen and improve this hotel

"JMMG 2016"

5

JMMG669, Albacete, Spain
09/03/2016

The room was perfectly cleaned, as usual, and the attentions received from the team has been marvellous. One of the best choices in this area of Paris and I will repeat all the times I woill have to go to Velizy.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear JMMG669,
We would like to thank you for sharing your experience at the Best western Plus Paris Velizy.
We are pleased to see that we have reached your needs during your stay.
Our staff have for first goal to provide you the best service in order to make your stay the most comfortable.
We will pass on to our staff your warm comments.
We are looking forward to see you soon for your next trip in Velizy.
Kind regards
Anais Crespin
Front office manager

"excellent experience"

5

jogrobaden, Vienna Region, Austria
03/03/2016

I have stayed in this Hotel several times. This time was the best. All staff was very friendly and professional. The room was very nice. I was upgraded to a superior room. The Video system was great and I enjoyed the complementary coffee in the room.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Jogrobaden,
We are thanking you for your comment.
We are pleased that your upgrade in a Business Plus room was appreciated.
The Business Plus rooms offer VOD on demand , the minibar available , coffee maker available , Ipod station. In the bathroom is including bathrobes , slippers , shower flower. Breakfast is also offered.
We hope that we will have the opportunity to welcome you back soon.
Kind regards
Anais Crespin
Front office Manager

"Stay at Best Western Velizy"

4

26/02/2016

I had a good stay in this hotel. Clean room and good breakfast.Service was courtesy.
I just remind to charge the points on my rewards card. I was in the same hotel another time without having my points charged.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Customer,
Thank you for sharing your feeling regarding your recent stay with us.
We are pleased to learn that you have enjoyed your stay at the Best Western Plus Paris Vélizy.
We have took note of your comments regarding your points, be assured that we will process it.
We are looking forward to welcome you back soon.
Kind regards
Anaïs Crespin
Front office Manager

"A nice, simple hotel done well!"

4

DublinKopite, Dublin
24/02/2016

Stayed on a one night business trip. Good friendly service with decent well equipped rooms. Breakfast was OK although even at 8:30am most items were depleted. Did not stay long enough to review leisure, dinner, etc,

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear DublinKopite,
Thank you for your recent comment regarding your stay at the best western Plus Paris Vélizy.
We are glad to learn that you have enjoyed you stay in our hotel during your business trip.
We took note of your comments regarding the breakfast, it is very helpful for us in order to improve our servcie.
We hope to welcome you back in order to discover our other service.
We stay at your disposal for any request
Kind regards
Anaïs Crespin
Front office manager.

"Nice hotel, great people"

5

Andrei K, Houston, Texas
21/02/2016

Very friendly people at the reception and in the restaurant. Service in general is very good. Breakfast is good too. Several pillows with different softness - very useful. No steam iron available. Good for a stay if you have business in Velizy.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Andrei K,
Thank ou very much for your warm comment.
We are pleased to learn that you have enjoyed your business trip at the Best Western Plus Paris Vélizy.
Our staff is glad to have made your stay the most comfortable possible.
Our rooms are modern and offer differents Equipment in order to be suitable for business travellers.
We hope to have the opportunity to welcome you back.
Sincerely,
Anais Crespin
Front office Manager

"Medium qualty"

3

Henrik T, Odense, Denmark
13/02/2016

I was bold in this hotel due to business. The hotel is conveniently located in a big commercial area. The hotel feels a bit cold/ un personal. My bathroom smelled as if someone used it for smoking. Of course it did not make my experience any better that the fire alarm went off at 4 am for no reason.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Henrik T,
Thank you for sharing your feeling regarding your previous stay at the Best western Plus Paris Vélizy.
First overall, we would like to apologize regarding the issue that you met during your stay concerning the fire alarm.
Our fire system has been snap manually by a guest in a corridor. The fire alarm rang for your security.
We are sorry to know that your bathrooms smelt the smoke. All our rooms are no smoking. We totally understand that is not comfortable.
Our hotel is located at 500 meters to a big shopping mall and around all mains offices of Vélizy.
We hope to have the opportunity to welcome you for your future stay.
Kind regards
Anais Crespin
Front office Manager

"A hotel with a dedicated staff"

4

VirtualDutchman, Wijk bij Duurstede, The Netherlands
11/02/2016

For business you have no choice for fancy location. It is all about relaxation after and before work. This hotel has a very responsive staff making you feel welcome and its modern entourage makes sure your spare time can be comfortable.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear VirtualDutchman,
We would like to thank you for sharing a comment regarding your previous stay in our hotel.
We are glad to see that you have enjoyed your stay with us.
Our staff is doing his best to feel you welcome and to provide you the best service.
We hope to have the opportunity to welcome you back in our hotel.
Kind regards,
Anais Crespin
Front office Manager

"Almost one of the best."

3

BussinessAffairs, Igualada, Spain
06/02/2016

I stayed for 10 days at Best Western Velizy for bussiness affairs in a bussiness room in the fourth floor.
The room was very good, with a very nice bathroom and the bed was so big and confortable as well as all the appliances. The room was perfectly isolated from the noisy enviroment caused by the nearby highway.
Staff is wonderful, receptionist are excellent professionals. Housekeepers did a very good job everyday and there was not even a waterdrop in the bathroom ever.
The location is very close to one of the biggest bussiness areas, PSA, RENAULT; DASSAULT; THALES; BOUYGUES...
On the other hand, the first day I noticed they had not cleaned the toilet brush. It was very disgusting stock with "leftovers" in my bathroom. Also, disposable cups for teeth brushing were so weak and broke easily when holding them.
Again, one glass provided on the minibar was dirty, its base inside had a sticky substance on it. Two days they did not fill the minibar which was suposed to be filled everyday for free. It looks like housekeepers rushed everyday, they left their (master?) keycard in my room one day.
Wifi signal was not very powerful although they were offering high speed wifi. Perhaps it is because they had to reset my settings and they gave me access in another access point.
About the breakfast, which was included in the fair (220€/day), it was just a buffet breakfast. Nothing special on it. Waiters were so nice, but they were not very organised. I used to find olive oil empty, and somethings runned out easily. That can happen during rush hours, but when the breakfast had less people they did not rush to fill everything again. Also, when they cleaned tables they did it very quickly and there were always rests of food near the recipient with the mustard, honey, butter, marmalade...
Therefore I consider that this hotel is very nice, generallyclean, and confortable. A quiet and calm place were to stay for bussiness trips, but they need to pay attention to those details if they want to be Best.
Thank you so much.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear BussinessAffairs,
Thank you for taking the time to share your comments regarding your recent stay at
Best Western Plus Paris Velizy.
We are pleased that the professionalism of our teams met your expectations.
Our hotel is located in the center of the main office in Vélizy.
You will find a room with 19m² with quadruple windows in order to provide to our guest the best comfort.
We have taken note of the points to improve raised during your stay and we will do the necessary for these to never happen anymore.
We look forward to welcoming you back to Best Western Plus Paris Vélizy.
Regards,
Anaïs Crespin
Front office manager

"Still working out the bugs"

3

30/01/2016

Pros.
Nice snacks and perks I room ( comp mini bar)
Comfortable bed
Fair work space
Nice shower, no tub
Free movies and nice tv interface
Typical breakfast is nice
Friendly staff
Cons:
Staff appears young and green
Found periods in the evening where the desk, bar and back office were not staffed for 15 min or more (returned to room)
Tv turns off for some a odd reason and needs resetting
Lounge area has attractive but very uncomfortable seating
Wireless network is flakey and slow drops often
Unable to enter hotel after hours without desk staff present
Would I stay again.... Yes, but not my first choice

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Kevin C,
Thank you for sharing your feeling regarding our recent stay with us.
We are very sorry for your experience regarding the wait at the reception, this is not representative of the quality of service that we want to provide to our guest.
I would be happy to understand more about this situation that you met.
Do not hesitate to contact me on +33130671903 to provide me more information.
We would like to thank you for your comments regarding our Business Class room.
This type of room offer to our guest, a free minibar, bathrobes and free movies.
We hope to have the opportunity to welcome you back.
Kind regards
Anais Crespin
Front office Manager

"Quite adequate hotel if you have to stay in this area"

4

vmilman, Cambridge, UK
25/01/2016

Quite good for a business trip (why else would one want to go here?). Friendly staff, easy booking/checkin/checkout, helpful email reminders - do use their offer to organize transfers, the taxi company they use is pretty reliable. Rooms/bathrooms are OK, fairly spacious and reasonably equipped. All hotel is spotless, beds are good. Sound insulation is very good, with the windows closed you don't hear traffic at all (awfully nosiy if you do open the window). Wi-fi is very good.
I was not impressed with the lunch in the restaurant though, you can do better by getting out of the hotel.
There is nothing much outside apart from countless office blocks. There is a forest nearby though, good for walks/runs

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Vmilman,
Thank you for sharing your feeling regarding your stay at Best Western Plus Paris Velizy.
We are glad to see that your stay was a success.
Our staff are pleased to help you in order to make our stay the most easiest and nicest possible.
We are happy to see that you have enjoyed our different services.
We hope to have the opportunity to welcome you back for your future stay in Velizy.
We stay at your entire disposal for any requests.
Kind regards
Anais Crespin
Front office manager.

"Pleasantly surprised"

4

ngwaxman, Munich
30/12/2015

Ended up choosing this hotel due to close proximity of the work offices, and was pleasantly surprised. The rooms are relatively small - however sufficient for a couple of nights and the beds are comfortable. There is also a small gym room - adequate for a quick 30 minute workout in the morning.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Ngwaxman,
I would like to thank you to the the time to share your experience at the Best Western Plus Paris Velizy.
We are glad to learn that you have enjoyed your stay and that you had a pleasant surprise to discover our hotel.
Our hotel is located nearby all main work office in Velizy.
Our rooms are equipped with comfortable bedding, the size of the room is 19m².
Our fitness room open every day 24hours are equipped of
Exercise bench,3 Elliptical cross,1 Stepper,1 Treadmills,1 rower,Skipping rope.
Towels, fruits, energy drinks are available as well.
All the team of Best Western Plus Paris Velizy would be pleased to welcome you back soon in our hotel.
We stay at your entire disposal for any further information
Kind regards
Anais Crespin
Front office Manager

"Awesome stay!!"

5

Grace L, Singapore, Singapore
24/12/2015

The hotel is great! We were surprised that it is well furnished with modern design!
Clean and spacious toilet, with heater to dry the wet towels.
Beds were soft and comfortable.
Standard breakfast every morning but could do with more variety.
Overall, it is clean and nice stay!
Had a great two nights stay.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Grace L,
We would like to thank you to taking the time to share your experience at the Best Western Plus Paris Vélizy.
We are pleased to know that you enjoyed your stay with us.
We propose two different breakfasts Continental breakfast and American breakfast. You will find more variety in the American Breakfast.
Our first goal is to provide you the best service and we are glad to learn that our stay was a success.
We hope to welcome you back in the Best Western Plus Paris Velizy.
Sincerely,
Anais Crespin
Front office Manager

"BEST WESTERN PLUS Paris Velizy - 2 night business stay"

5

JGM1234, Dublin, Ireland
01/12/2015

Business trip - great location within easy reach of meeting and airport.
Staff very friendly and helpful which made the stay the more pleasant.
Great hotel, nice rooms, great staff, would recommend and will stay there again.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear JGM1234,
First overall, we would like to thank you for sharing your review concerning your stay.
We are pleased to learn that you enjoy your stay at the Best Western Plus Paris Vélizy.
We have passed on to our team your warm comment.
Located at 20 Kilometer from Orly airport, in 20 minutes you can reach our hotel.
We hope to welcome you back soon in our hotel.
All the Best western Plus Paris Vélizy team stay at your entire disposal if you have any request.
Kind regards
Anais Crespin
Front Office Manager

"Terrific hotel for Paris/Versaille Goers"

5

RM_LondonUK, London, United Kingdom
28/11/2015

Friends and I stayed here, ironically by accident, while visiting Paris. We were not disappointed. The rooms are large, well appointed and very comfortable. The staff were very helpful in both French and English, supporting us throughout our stay and visits to local attractions - principally Versailles. They helped us purchase tickets, print them off and took care of parking issues we had. Overall, it was an excellent stay and would go back again.

BWesternPlusVelizy, Responsable réception at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear RM_LondonUK,
We woud like to thank you to share a review regarding your stay at the Best Western Plus Paris Velizy.
We are glad to learn that our staff help you to enjoy your stay in Paris /Versailles.
The reception staff are glad to help all our guest to find the right way or to inform them the attraction nearby.
Versailles is located at 7 km from the hotel by car. Very easy to visit the Versailles Palace.
We would be happy to welcome you back in our hotel to help you to discover the best of Paris.
We stay at your entire disposal for any request.
Kind regards
Anais Crespin
Front office manager

"Functional"

3

DonCork, Cork
14/11/2015

This is a clean, modern but somewhat basic hotel. It has a good breakfast with a good buffet. The dinner menu is rather basic and repetitive. The food was good but not more than that. The staff were very friendly and accommodating. The room was basic but clean. One gripe was that there was no clothes iron or opening table. When requested one was supplied however it was an extremely poor iron and not a steam iron. Business travellers need good irons and Savin 10 euros by not providing good irons is a false economy.

BWesternPlusVelizy, Responsable réception at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear DonCork,
Thank you for your review regarding your stay with us.
Please accepted our apologies if we did not exceed your needs during your stay.
Our restaurant provide a dish of the day fish or meat to provide you more choice for your meal.
Your comment regarding the iron has been noted and we are sorry for the inconvenience caused.
We are happy that our staff help you as much they can to answer to your needs and provide you the feeling to have a warm welcom. Your comment will be passed on the staff.
We hope to welcome you soon in our hotel.
Kind regards
Anais Crespin
Front office Manager

"Nice hotel, average breakfast"

4

bjorn78, Hamburg, Germany
13/11/2015

I spent one night for business because the hotel is closely located to my paris office and it was quite cheap with 119€ for a night excluding breakfast.
What I liked?
1. Vibe of the room. Very cosy room.
2. Cleanliness of the hotel.
3. Friendliness of the staff
4. Belgium beer from the tap in the bar!
5. Good wifi
What I didnt like?
1. Breakfast. For the price it is very mediocre, too full and i didnt find any plates so i had to ate my croissant out of a bowl. If you dont want tonspend this kind of money, go out because there are locations where you can get food.
2. View. I looked on a highway so i didnt open the window hence a lack of fresh air

BWesternPlusVelizy, Responsable réception at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear bjorn78,
We would like to thank you for the time to share your experience in our hotel.
Please accept our apologies regarding the inconvenience met during your stay.
Your breakfast experience is not representative of the quality of service that we want to provide to our guest. We have as well a second formula for the breakfast called the express Breakfast served at the bar.
We are pleased to learn that you have enjoyed your stay in our hotel by the location next to your office.
Our room are decorated with purple and cognac color to provide a cosy atmosphere. We have rooms on the highway side equipped of quadruple glazing to provide you more comfort and also rooms on the city side.
We are glad to see that you have felt the professionalism of our staff. Your comments help us to improve every day our quality of service and to continue on this direction.
We stay at your entire disposal and hope to welcome ou back for a next business trip in Vélizy.
Kind regards
Anais Crespin
Front office manager

"Clean and welcoming"

4

adunskus, Pfaffenhofen an der Ilm, Germany
10/11/2015

This hotel was a shoo-in for this business trip as the client was a few minutes away on foot. The staff was as friendly and welcoming as you'd expect it from a Best Western, though the bar service seemed to show understaffing and some associated stress It's unfortunate when drinks arrive long after the food. Worse is the fitness room: no weights (can you believe it) and the TV set to reception of Fun radio, a station that will broadcast nothing but brainless chatter and unnerving electronic dance noise. No remote anywhere, nor a switch to cut the blasted thing. Never been out of a fitness room so fast, nor done so little there before I left. Big plus in this hotel is the tramway that provides a connection to the Paris Metro (and to the RER rapid transit from spring of 2016)

BWesternPlusVelizy, Responsable réception at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear adunskus,
We would like to thank you to share our experience regarding your stay in our hotel.
We are sorry to learn that you had some inconvenience during your stay concerning the restaurant and the fitness room.
Our fitness room is equipped of the TV where you can choose the option for TV channel or different music channel. We are sorry if the remote control was not in the fitness room. The reception is at your disposal to provide you one if it is missing.
We are sorry for the wait for your drink during your dinner. Our staff are doing the best to provide you the quality of service and we are very that this situation happened. Please be sure that your comments has been reported to the concerned department.
We are pleased to know that you have enjoyed your stay by the localisation next to your office and the transportation and also that the staff provide you a warm welcome as we expect to give to every guests who comes in our hotel. Your comments will be passed on to our staff.
All the Best Western team wish to welcome you soon in our hotel and stay at your entire disposal for any request.
Kind regards
Anais Crespin
Front office Manager.

"Dinner would have been nice"

3

pw2000212, London, United Kingdom
09/11/2015

Could not get dinner as the hotel was to busy with a large group. I was told teh rsturant was full so i coudl eat in teh bar. The bar staff said they could not take food orders as the kitchen was to busy. Bit disappointing.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Guest,
First overall, we would like to thank you to take the time to publish a review.
We are sorry to learn that you had a bad experience concerning the dinner.
If you have some time, can I ask you to contact me on my direct line +33130671903 or by email [email protected] in order to have more détails regarding your experience at the restaurant/bar?
I stay at your entire disposal and we hope to see you soon for a future stay.
Kind regards
Anais Crespin
Front office Manager

""Free" upgrade and then charging for the amenities"

3

NoKiidding, Germany, Bavaria
05/11/2015

Already happened twice that I got upgraded to a Business Room that includes several free amenities.
At check out though you find those then on your invoice.
The person at check out then is not capable of speaking English and a clarification becomes impossible.
Better not use anything that comes "for free" with the upgrade.
After all this is, however, the better choice if you have to stay in Velizy for business.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Good Morning,
First overall, we would like to thank you to take the time to publish your review,
Please accepted our apologies regarding your experience at the check out. All the amenities when you are upgraded are free. This is an error of our system and we are sorry for that.
I am afraid to learn that our receptionist was not able to explain you this error in English.
If you have a time,you can contact me on my direct line +33130671903.
I would be happy to understand with more details your experience.
We would like to thank you for your loyalty in our hotel.Your reviews are very helpful for us to improve our quality in order to provide you the best service.
I stay at your entire dispoal for any request.
Kind regards
Anais Crespin
Front office manager

"Good business hotel"

4

cybertmfer, Lisbon, Portugal
29/10/2015

I stayed here for two nights this week. It was a very busy work trip. The rooms are very cosy and have everything you need.
The blankets on the bed are excessively hot and the room should probably have some spare lighter blankets.
The restaurant is nice, good quality food but I believe the portions should be a bit bigger.
The breakfast buffet doesn't have a lot of variety but it has everything you need for a good continental breakfast.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Cybertmfer,
I would like to thank you for your time to fill in a review regarding your stay.
We are pleased to know that you have enjoyed your stay with us.
Your comments are very helpful in order to provide to all our guests a quality of service.
We stay at your entire disposal for any comments.
Kind regards
Anais Crespin
Front office Manager

"Best Western Plus Paris Velizy"

5

bernamx, Trieste
28/10/2015

For my business purposes this is my favorite hotel in Paris area. Special congrats to all team members reception restaurant and room. People make the difference. The breakfast offers a lot of choices, restaurant is excellent and at reasonable price, rooms are silent and well equipped. I appreciate the free water and the little snacks offered. Reception team is always reactive and quick.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Bernamx,
We would like to thank ou for your warm review.
We are pleased to know that you have enjoyed your stay in our hotel.
We have passed on your comment to all the team.
We hope to welcome you soon to our hotel.
Thank you for your loyalty.
Kind regards
Anais Crespin
Front Office Manager

"excellent hotel"

5

Monard-J, Leuven, Belgium
26/10/2015

very friendly and helpful, very good restaurant (both dinner as breakfast), nice rooms, perfect for business people from the Vélizy area. easy connection with Tram to Chatillon where you have many metro stations

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Monard-J,
Thank you for your comment regarding your stay in our hotel.
We are glad to read that your experience in our hotel was pleasant.
We stay at your entire disposal for any request.
We hope to welcome you back soon.
Kind regards
Anais Crespin
Front office manager

"Average hotel for a business stay"

3

20/10/2015

Velizy area has very few places and this would be an opportunity for a hotel in the area to excel as "the destination" for so many business men and women.
The hotel building was newer than the rest in the neighborhood and lacked character. The room I had was on the top floor in the corner but architecturally missed the benefits of a view or natural lighting. The bathroom was clean and functional and I liked the fact that there was a shower instead of a bath-tub. lighting ventilation, plumbing, and towels were all nice and fully appreciated.
Food in the restaurant was average and breakfasts really monotonous (and not so warm). At breakfast buffet, at every given of time, regardless of the number of people in the restaurant, at least one of the three stations for plates/cups/dishes was empty and you had to wait for plates to be brought in. Staff did not acknowledge guests presence and were not pro-actively looking to serve their needs. With cheese choices close by at Auchon, I believe the hotel can do a better job of providing variety to the plates.
On a busy day (I think it was the first Tuesday of my stay) I had to relocate three times as picking the glass and going for orange juice resulted in my seat being taken. The entrance greeters should seat people and avoid overcrowding the restaurant. The restaurant itself has a patio feel to it which is not as warm a setting for lunch or dinner.
I took the stairs to the room everyday and although it was wide and well-lit it could benefit from some deodorizer as the air in there was stuffy and smelly. Regular airing might help as well.
The staff at the front desk were helpful and on occasion brought me up a pair of water bottles when the mini-fridge was not stocked. Check-in and check-out was smooth and didn't have to wait too long.
the minibar was included which was nice but it was not restocked regularly. I really enjoyed the water bottle and the chocolates but had to ask for it to be restocked.
Overall, I preferred other hotels in the area which means there is quite some room for improvement at your hotel.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Kouros G,
We would like to thank you for your review regarding your stay in our hotel.
We are sorry to read that your experience in our hotel was not so good and that we have not exceeded your needs.
Your comments are very appreciated because it help us every day to improve our quality of service. All comments have been passed on to the concerned department.
We stay at your entire disposal if we can help you for anything.
Kind regards
Anais Crespin
Front office Manager

"Excellent"

5

Jabfrv, Torrelodones, Spain
17/10/2015

I usually spend a couple of nights per month for business reasons, and this hotel is always a great experience. The quality of the food at the restaurant has also improved. I had an issue with the heating, and after calling Reception it was solved in less than 5 minutes.

BWesternPlusVelizy, Front Office Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Jabfrv,
First overall, I would like to thanking you to take the time to leave a review regarding your stay in our hotel.
We are pleased to hear that you have enjoyed your stay in our hotel. We do our best to improve our service and provide you the best quality to our guests. Our reward is your satisfaction.
Your comments are very useful every day for us.
I stay at your entire disposal for any request.
We hope to welcome you back soon in our hotel.
Sincerely,
Anais Crespin
Front office Manager

"Comfortable but traffic can be a nightmare"

4

Andrew N, Tadley, United Kingdom
10/10/2015

I stayed here whilst on a course at the nearby Thales University. The staff were friendly and helpful and the hotel clean and airy. The room itself was very comfortable and I had a very good sleep. The advertised price however indicates that it is far from cheap!

BWesternPlusVelizy, Responsable réception at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Andrew N,
We would like to thank you to take the time to answer to our Survey.
Your comments are very important for us in order to improve our service.
We are pleased that you enjoyed you stay in our hotel
We hope to welcome you soon.
Kind regards
Anais Crespin
Front Office Manager

"good but expensive"

3

Mauro B, Alessandria, Italy
21/09/2015

Very nice hotel but too expensive for the location. It is far from Paris and far from Versailles.
The service is very good and professional, rooms are not so big and if get the front rooms you can hear the highway, even if windows are silent.
Good for business only.

BWesternPlusVelizy, Responsable réception at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear M. Mauro,
First overall, we would like to thank you for your comments regarding your stay.
Your comments are very useful for us in order to improve your satisfaction.
For more convenience for you, we would be happy to provide you for your future stay a room located on the back side of the Motorway.
Thank again to have taken the time to post this review.
Please feel free to contact me if you have any request.
We hope to welcome you soon.
Best regards,
Anais Crespin
Front office Manager

"Excellent choice"

5

Maha74, Baghdad, Iraq
21/08/2015

It was nice place the rooms was clean and the stuff was very helpful the breakfast was delicious with nice view for the restaurant and the rooms good choice for having a wonderful holiday in paris i recommend the hotel as good place

BWesternPlusVelizy, Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear guest,
All the team joins me to warmly thank you for your great review about the Best Western Plus Paris Vélizy.
Your satisfaction is our greatest reward.
We hope to welcome you back on your next business trip to Paris.
Best regards,
Brice Hernandez
Deputy Manager
http://www.tripadvisor.fr/ShowUserReviews-g1078663-d3875352-r293434273-BEST_WESTERN_PLUS_Paris_Velizy-Velizy_Villacoublay_Yvelines_Ile_de_France.html#

"So so..."

3

07/08/2015

The hotel itself is very modern and nice. The staff is friendly but didn't manage to reliably book a cab for me to be on time for my meeting. The breakfast was a shocker for me though, you had the choice between yoghurt, baguette or butter soaked croissants. And that for 16 € I think it was. Not impressive! The location is bad although that's not the hotels fault, but honestly there is NOTHING in the neighbourhood. A few restaurants with unfriendly people and bad food. So unless you have to stay in that area- don't. If you can't avoid it, I assume the Best Western is not the worst choice though...

BWesternPlusVelizy, Deputy Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear guest,
First of all, thnak you for sharing your experience on Tripadvisor.
It is very important for us to know your impressions about the hotel.
We have well noted your remarks regarding your stay and we will look into it as our purpose is always to improve our service.
Regarding the cab, I am afraid there was some difficulties to find one to be on time and we deeply apologize for this inconvenience.
About the breakfast, our choice is more varied than the 3 items that you mention so I am really surprised to read about it. We will investigate further regarding this matter.
Concerning the location, well, it is actually very convenient as Paris is 20 minutes away by car. However, we can understand that the area might not have been very attractive.
We hope to have the pleasure to welcome you back in the future.
Best regards,
Brice Hernandez
Deputy Manager

"Great hotel for business in Paris"

4

Mike-From-Yorkshire, Leeds, United Kingdom
28/07/2015

As this was a large chain hotel I was sceptical as to what to expect.
On arrival, the receptionist was very welcoming and promptly checked me in.
I was room upgraded too which was a great start.
The room was finished to very high standard and I was very pleased. This was only a business trip at the end of the day.
The wifi was strong and did what I needed.
The air conditioning worked well and the room was cool in very hot conditions outside.
I used the restaurant next door but was not impressed as the food was average and the service poor.
I would recommend this hotel and will use it again when next in this region.

BWesternPlusVelizy, Deputy Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear guest,
All the team joins me to warmly thank you for your great review about our hotel.
Your satisfaction is our greatest reward.
We hope to welcome you back on your next business trip to Paris.
Best regards,
Brice Hernandez
Deputy Manager

"Good wifi, quiet, cheap furnishings"

3

traz3h2, San Francisco, California
27/07/2015

Updated:
Dropping it 2 stars for lots of little things. The ac doesn't get the room cold enough and i have to sleep on top of the bed or I wake up in puddle of sweat. The bathroom mirror has two vertical florescent lights on the sides and they are so bright that you can't easily look in the mirror unless your head is a few inches away. There seem to be quite a few broken items in here. The towel warmer does not work. There is a bunch of double sided tape residue on the bathroom wall where something must have been hanging. The sink plug is stuck in the down position and the maid keeps putting it back in every day so that my wife has to pry it back out with her fingernails. The maid also took my wet towel that was hanging up to dry, and folded it up so that it couldn't dry.
Side comment about sound: our room faces the highway and has two double pane windows insulating the noise. It's quiet. If you open the inner window it does get a bit loud, and if you open the outer window it is very loud.
Oh, and the breakfast is just okay. Make sure you get down before 8:30 though because they don't seem to restock food. I went down at 9 and the juice was all gone, the yogurts all gone, and hash browns gone. It's not worth the $16 if you don't get it included with the room.
Original review:
Good WiFi, the rooms look very nice and high tech like they are either new or recently renovated. There are speakers in the bathroom that connect to the TV. All the lights can be turned on by putting your room key on the entry way holder. All the lights can also be turned off from bed! Pretty cool. There are towel warmers (I think that's what they are)(edit: it's broken) and two shower heads (edit: they only work one at a time, although still nice to use).
The staff was super friendly and helpful. I really like this place especially compared to the last Best Western that I unfortunately stayed at.

BWesternPlusVelizy, Deputy Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear guest,
Thank you for sharing your experience at Best Western Plus Paris Vélizy.
We have taken good note of the different areas of improvement you have enlighted and will look into it. The hotel is improving everyday and we are sure that next time you stay with us, you won't have any issue with the AC nor will you find broken furniture in your room.
We hope to welcome you back very soon.
Best regards,
Brice Hernandez
Deputy Manager

"Best Western Hotel - very good"

5

rosat204, Maidenhead, England
24/07/2015

Very good hotel for business - clean, quiet, professional. Excellent location. Staff very welcoming, breakfast delicious, rooms and bed very comfortable - will always be my hotel of choice for my business visits.

BWesternPlusVelizy, Manager at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Rosa,
Thank you for your recent stay at Best Western Plus Paris Vélizy.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

"Good hotel with a convenient location"

4

Karunakaran C, Houston, United States
25/05/2015

The hotel is new and clean and well maintained. I have stayed a few times for business, though I do see a number of tourists. The hotel staff is friendly and have resolved any customer service issues I have.

BWesternPlusVelizy, Directeur général at BEST WESTERN PLUS Paris Velizy, responded to this review
Dear Karunakaran C,
Thank you for giving us your feedback regarding your recent stay at our property.
On behalf of my team I want to thank you for your comment. We are very pleased that you enjoyed our hotel and our staff frendly spirit.
If I can be of assistance in the future, please don't hesitate to contact me at 01 30 67 19 00.
Sincerely,
Ouardia Ammour
Directrice
BEST WESTERN PLUS Paris Velizy