OTRS 2.0.1 (Klong Jark Beach) Released!

after five years of heavy testing, developing and debugging we are proud
to release OTRS 2.0. A big step after the successful OTRS 1.x series.

The codename of the new OTRS 2.0 release is “Klong Jark Beach”.
Klong Jark Beach is a heavenly beach in the north of the small island
Koh Lanta (Thailand).

OTRS is a trouble ticket system with many new features to manage
both customer and employee enquiries. OTRS helps you to manage
your support, sales, pre-sales, billing, internal IT, helpdesk, etc.
departments to react quickly to inbound inquiries via a userfriendly
webinterface.

New OTRS 2.0 Key Features:
============================

Ticket:
——-
o WorkingTime feature for ticket time calculations support
o PGP feature for email support
o SMIME feature for email support
o Role feature for large setups
o Ticket ACL support
o TicketHookDivider – the divider between TicketHook# and number
o Ticket Merge support
o No escalation group feature
o added ticket free time feature

Major Changes:
————–
o navigation bar will be generated based on the module registration
o consistent use of the dtl/html block feature
o improved design of the webinterface
o new implemented css support
o split of the default Kernel/Config/Defaults.pm into
Kernel/Config/Files/*.pm (Kernel/Config.pm is still the private
config file)
o foreign-keys for database schema
o new ticket event handler layer

and many other new features

Please have a look at the complete list of changes:

http://cvs.otrs.org/viewcvs.cgi/otrs/CHANGES

Download:
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The OTRS 2.0.1 is available from the following location: