We currently only deliver to the UK (including Channel Islands and Northern Ireland).
UK Working Days are Monday to Friday excluding Public and Bank Holidays.
Next Day Orders placed after 9pm on a Friday or on a Saturday/Sunday will be delivered the
following Tuesday.

FREE STANDARD DELIVERY – 2 to 4 WORKING DAYS

Our courier, Hermes, will deliver your parcel between the hours of 8am and 6pm, Monday
- Saturday. A signature may be required on receipt.

Full tracking of your parcel
is available using the link provided in your Dispatch Notification email.

On the
morning of delivery our courier will send you a text message (if you provided these
details at time of order) confirming delivery that day.

If you are not in to
accept your parcel, the courier may leave it with a neighbour, or in a safe place
(i.e. hidden from sight and protected from the rain) if they think it is safe to
do so. A calling card will be posted through your door to let you know this has
been done.

If the parcel can’t be left in a safe place or with a neighbour, the
courier will take it back to a local depot and leave a card telling you how
to re-arrange delivery.

FREE CLICK & COLLECT – SAME DAY (subject to store stock) or 2 to 5 WORKING DAYS

This option allows you to have an order delivered to any of our stores nationwide
and you may choose any of our delivery options. If your order is in stock at your
chosen store you could even collect the same day.

The checkout will automatically
check stock at your local store and make you aware of the quickest
collection times available.

You can also select other stores throughout the country.

You will have the option of being notified by text message when the order is available
for collection.

Details of the store address and opening times will be in your Order
Confirmation email.

Please note that you must collect your order within 30 calendar
days starting from the day of delivery at the chosen store. If you do not collect
your order within 30 calendar days your order will be cancelled by us and a refund
processed.

Any delivery charge paid at time of ordering will be deducted from your refund.

EXPRESS DELIVERY – 2 WORKING DAYS – ORDER BEFORE 5pm MON-FRI

Our courier, Royal Mail, will deliver your parcel between the hours of 8am and 6pm,
Monday - Saturday.

Full tracking of your parcel is available using the link providing
in your Dispatch Notification email.

If you are not in to accept your parcel,
the courier may leave it with a neighbour, or in a safe place (i.e. hidden from
sight and protected from the rain) if they think it is safe to do so. A calling
card will be posted through your door to let you know this has been done.

If the parcel can’t be left in a safe place or with a neighbour, the courier will take
it back to a local depot and leave a card telling you how to re-arrange
delivery.

NEXT DAY DELIVERY / NOMINATED DAY DELIVERY / WEEKEND DELIVERY – ORDER BEFORE 9pm MON-FRI

Our courier, Hermes, will deliver your parcel between the hours of 8am and 6pm on
the day chosen at the time of placing your order.

Full tracking of your parcel is
available using the link providing in your Dispatch Notification email.

If you selected Next Day, your order will arrive on the next day (excluding Sundays).
You must place your order before 9pm for this service.

If you selected Nominated Day, your order will arrive on the day specified at the time
of ordering.
You must place your order before 9pm if your chosen day is Next Day.

If you selected Saturday or Sunday as your Nominated Day, your order will arrive
on the day specified.
You must place your order before 9pm on Friday for delivery
on the following Saturday or Sunday.
Please note, Sunday delivery is not available
if the Sunday is a Public Holiday, for example Christmas Day, Boxing Day or Easter
Sunday.

If you are not in to accept your parcel, the courier may leave it with
a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain)
if they think it is safe to do so. A calling card will be posted through your door
to let you know this has been done.

If the parcel can’t be left in a safe place
or with a neighbour, the courier will take it back to a local depot and leave
a card telling you how to re-arrange delivery.

RETURNS

We make every effort to ensure that your order is carefully dispatched to you –
and we hope that you are happy with your purchase.

However, if you are not completely
satisfied with your purchase, simply return the item to us in its original unworn
condition within 12 months from the date of order.

FREE RETURNS TO ANY OF OUR STORES WITHIN 12 MONTHS

For an immediate refund or exchange, you can take the item in its original unworn
condition to any of our stores.
Please note you must have your delivery note with you.
For a full list of stores in your area please use our
Store Locator

RETURNS VIA COLLECT+ £4.29

Collect+ is a convenient way to return parcels at over 5,500 collection points.
Most are open from early until late, 7 days a week. You will receive a returns receipt
with an online tracking code, so that you can follow your parcel’s progress back
to us.

Please note that you can only use Collect+ to return "cabin baggage size parcels"
that weigh no more than 10kg.

We will issue a refund on receipt of the item in its
original unworn condition.

RETURN BY POST

We will issue a refund on receipt of the item in its original unworn condition.

Please note:
- the item is your responsibility until it reaches us.
- the cost of returning the item to us is your responsibility.
- unless sent by Special Delivery the parcel may take up to 7 working days to reach us.

Please complete the table on the delivery note and send it with the parcel to:
Shoe Zone
Online Returns
Humberstone Road
LEICESTER
LE1 2LH
We are unable to process any exchange requests by post. If you require an exchange,
please take your item to a store
of your choice.

FAULTY UNWORN ITEMS

If the item received is faulty on receipt, please contact Online Customer Services
quoting your order number, your name and address, details of the product and the
reason for the return, and whether you require a refund or a replacement. We will
then advise how to proceed with the return.

Alternatively, you may also return this item to any of our stores nationwide.