“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”—Emmanuel Amadi, Mississippi Valley State University

Rethink management in criminal justice.

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

New to the Third Edition:

Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.

Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline.

Updated Career Highlight boxes demonstrate the latest data for each career presented.

More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.

Nine new In the News articles include topics such as

Recent terrorist attacks

Police shootings

Funding for criminal justice agencies

New technology, such as police drones and the use of GPS monitoring devices on sex offenders

Using QFD: Incorporating the Voice of the Customer in Improving Service Quality

Designing Customer-Oriented Criminal Justice Services

Tools to Build Quality in the Criminal Justice Service Delivery Process

Appendix

Index

About the Authors

“Awesome book; it covers historical and contemporary issues, is an easy read, and is written at the appropriate academic level for students working on undergraduate degrees.”

Ronald Curtis

Florida Gulf Coast University

“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”

Emmanuel Amadi

Mississippi Valley State University

“This is an excellent text for both lower and upper division courses in administration of criminal justice. The text is thorough and understandable.”

Doris J. Astle

Southwestern Oklahoma State University

“I would describe the text as being clear, comprehensive, informative and readable.”

Francis M. Williams

Plymouth State University

“I would describe this text as one that is grounded in the literature, but is written in an engaging fashion. Moreover, I would also highlight the fact that it is likely to be useful to traditional students as well as those who have been in the workforce for a long period of time. In short, it strikes a nice balance, which is relatively rare these days.”

Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.

Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline.

Updated Career Highlight boxes demonstrate the latest data for each career presented.

More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.

Nine new In the News articles include topics such as

Recent terrorist attacks

Police shootings

Funding for criminal justice agencies

New technology, such as police drones and the use of GPS monitoring devices on sex offenders

Available formats

ISBN: 9781506361550

Electronic Version

Suggested Retail Price: $101.00

Bookstore Price: $80.80

ISBN: 9781506361529

Paperback

Suggested Retail Price: $126.00

Bookstore Price: $100.80

Should you need additional information or have questions regarding the HEOA information provided for this title, including what is new to this edition, please email sageheoa@sagepub.com. Please include your name, contact information, and the name of the title for which you would like more information. For information on the HEOA, please go to http://ed.gov/policy/highered/leg/hea08/index.html.