Reader wants to be prepared should problems arise

Apr. 23, 2014

Widescreen TFT display with blue sky / Getty Images/iStockphoto

Written by

Maureen Wallenfang

Post-Crescent Media

Reader question: In December, we purchased a TV from American and decided on purchasing the three-year extended performance guarantee. On our receipt it indicates that in the event of a problem (which we so far have not had) we should see www.american.com/warranty for the terms and conditions. I checked it out this morning and all I see is a thank-you note to the customers for their past business. Who would I contact if I did have a problem within that warranty period now that American TV is closed for business?

Answer: American TV & Appliance’s previous website had a customer support page with frequently asked questions, one of which was: “After American is closed, how can I obtain service on a Performance Guarantee, Guardsman, or Bedgear warranty that is still active?”

The company’s response: “If a Performance Guarantee was purchased before 10/1/08, please contact 800-626-2224 for service. If a Performance Guarantee was purchased from 10/1/08 to 9/30/13, please contact 866-442-3182 for service. If a Performance Guarantee was purchased on 10/1/13 or later, please contact 866-563-2828 for service. If Guardsman Protection was purchased, please contact Guardsman at 800-253-3957. If Bedgear coverage was purchased, please contact Bedgear at 800-545-7125 or email info@bedgear.com.”

Clip or print this information to save with your sales receipt in case you have a warranty issue.