I got a message just now when I tried to log in that the services are down due to maintenance and will be "back soon". Can't tell you how soon soon will be, but hopefully,... er... soon :D

Message I'm getting:

"We’re updating our systems.You won’t be able to access our online services and our Reps won’t be able to access your account. But don’t worry, you can always ask our Koodo Community or check out Help if you need answers to general questions. We’ll be up and running again soon"