You can purchase tickets 120 days before the date of travel. Tickets for some trains on routes to/from CIS countries and Baltic states can be sold up to 45 days in advance.Domestic tickets can be booked from 15.09.2019 to 12.01.2020International tickets and tickets for certain domestic trains can be booked from 15.09.2019 to 13.11.2019

With electronic registration: show the ticket on your phone's screen (or a printed ticket) and your passport.

For children: birth certificate and ticket.

How can I return a ticket?

go to the website;

go to the My Orders tab or your Personal Account;

select the order and the number of tickets you wish to return;

enter your passport number;

click "Ticket return";

click "check the refund amount";

The refund amount will be displayed on the screen, and you just need to click "Confirm ticket refund";

If the refund was successful, you will receive a confirmation email.

Can I take a pet on the train?

The law allows you to take a pet in a cage or in a container on the train. To do this, you have to buy a separate ticket at the ticket office. Large pets can only be carried in 4-person sleeper compartments or 2-person sleeper cars (you need to book the whole compartment). Veterinary documents are mandatory for international trips.

What is an e-ticket?

You can buy e-tickets for local, long-distance and international trains on the website. An e-ticket is a paperless ticket containing all the details of your trip. You can save it on your smartphone or tablet and show it on the screen when boarding.

How can I change a ticket?

You cannot change an e-ticket online: you can only return it or buy a new one, or you can change it at the ticket office.

What should I do if I entered passenger details incorrectly?

If there is only one wrong letter and/or number, you can board the train without changing anything. If there is a mistake in your date of birth, and it does not affect the ticket price (it was not issued at the child fare), you do not have to correct it.

If there are more mistakes, you need to get a new ticket. There are two ways of doing this:

At the ticket office; the service costs RUB 236.40. According to the rules, the details can be changed only on a Federal Passenger Company (FPC) ticket. In practice, it is also possible for other carriers.

You can also inform the conductor before departure. The price is RUB 200. This service is only available for FPC trains.