topic Re: Incoming e-mails being bounced in Email & Webmailhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2453319#M126137
<P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="291648"></LI-USER>&nbsp;wrote:<BR /><P>&nbsp;</P><P>"An error occured while sending mail. The mail server responded: Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record. Please check the message recipient "email address at dsl.pipex.com" and try again".</P><P>Have checked my VPN and it's not that.</P><HR /></BLOCKQUOTE><P>That's now known to be true*. We await TalkTalk correcting their DNS data. But are not holding our breath....</P><P>&nbsp;</P><P>*See: <A href="https://community.talktalk.co.uk/t5/Email-Webmail/Incoming-email-being-rejected/m-p/2452060#M126074" target="_blank">https://community.talktalk.co.uk/t5/Email-Webmail/Incoming-email-being-rejected/m-p/2452060#M126074</A></P>Thu, 13 Feb 2020 12:31:04 GMTgmlack2020-02-13T12:31:04ZIncoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442056#M125009
<P>Over the last few days several people have been calling me to tell me that e-mails thay have send to my Pipex address are being bounced back with the message <STRONG>"Address not found. Your message wasn't delivered because the address couldn't be found or is unable to receive mail"</STRONG>. Some messages from one client are getting through, while others are getting this response. I have no way of telling how many of my contacts this is affecting, but it's a big problem that needs sorting immediately.</P>Thu, 09 Jan 2020 13:02:52 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442056#M125009Artistef2020-01-09T13:02:52ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442127#M125010
<P>Same issues saying that emails from others to my dsl.pipex address cannot be delivered. Happened on and off most of yesterday 8th January. Some emails getting through and sometimes yesterday unable to send to myself. This is all very reminiscent of problems last year that took weeks after talktalk denied there were any problems for weeks. Hope this is not a start of same thing again</P>Thu, 09 Jan 2020 15:41:14 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442127#M125010glassman9992020-01-09T15:41:14ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442181#M125019
<P>I have just discovered this is happening to my emails as well. It appears to be affecting random emails as some are getting through some not from the same (groups.io) mailing list. Non list emails are also affected.</P>Thu, 09 Jan 2020 20:04:33 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442181#M125019nw18062020-01-09T20:04:33ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442195#M125023
<P>Hi all</P>
<P>&nbsp;</P>
<P>Is this issue just impacting the pipex mail platform for you all?</P>Thu, 09 Jan 2020 20:44:04 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442195#M125023Gondola2020-01-09T20:44:04ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442201#M125026
<P>Not sure what you mean.</P><P>&nbsp;</P><P>I just sent two emails in succession from a non TT mailserver I have access to, to my primary pipex account one with an attachment and one without. The one WITH an attachment came straight through, the one WITHOUT attachment failed. (Obviously I redacted my email address when copying this):</P><P>&nbsp;</P><P>This message was created automatically by mail delivery software.</P><P>A message that you sent could not be delivered to one or more of its<BR />recipients. This is a permanent error. The following address(es) failed:</P><P>&lt;REDACTED&gt;@dsl.pipex.com<BR />host mx.tiscali.co.uk [62.24.139.42]<BR />SMTP error from remote mail server after RCPT TO:&lt;REDACTED&gt;@dsl.pipex.com&gt;:<BR />550 5.1.1 perXiROOpOCfq Recipient Undeliverable (TT512)</P>Thu, 09 Jan 2020 21:06:19 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442201#M125026nw18062020-01-09T21:06:19ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442204#M125029
<P><LI-USER uid="177320"></LI-USER> thanks for the confirmation that this particular issue is for pipex mail. </P>
<P>&nbsp;</P>
<P>Let us know if the mailbox remains unavailable for delivery in an hour and retry again in the morning just so TalkTalk can establish why the mailbox may be unavailable at certain times or in certain circumstances.</P>Thu, 09 Jan 2020 21:14:01 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442204#M125029Gondola2020-01-09T21:14:01ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442222#M125031
<P>Just tried it again, message with and without attachment, both bounced this time.</P><P>Same 550 error TT512.</P><P>&nbsp;</P><P>Don't they have some sort of sandbox they could do this stuff in instead of using customers to test their bright ideas on?</P><P>&nbsp;</P>Thu, 09 Jan 2020 22:42:34 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442222#M125031nw18062020-01-09T22:42:34ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442229#M125032
<P>Hi nw1806&nbsp;</P>
<P>&nbsp;</P>
<P>Re sandboxing - I think you're jumping to the wrong conclusion about what's happening.</P>
<P>&nbsp;</P>
<P>The error message says the mailbox is unavailable. We need to find out why.&nbsp;</P>
<P>&nbsp;</P>
<P>It may be locked, for example. If I knew for sure why the mailbox is locked I'd say. I am anticipating that mailboxes will be locked for short periods to copy contents over to the TalkTalk Mail platform for the impending migration of mail to the new platform. But that doesn't explain these longer periods of mailboxes being unavailable.</P>
<P>&nbsp;</P>
<P>The TalkTalk team will need to take this up with the email admins. <!--Gondola : Update your Community Profile : 20Oct2019--></P>
<P>&nbsp;</P>
<P>Please do a quick check that your Community Profile includes in <A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info" target="_blank">Personal Information (Click here)</A> your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add your pipex email address(es) with any relevant other notes and finally save changes. TalkTalk's Community Team OCE will then locate your registered TalkTalk details.</P>Thu, 09 Jan 2020 23:04:09 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442229#M125032Gondola2020-01-09T23:04:09ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442231#M125033
<P>I am now getting this</P>
<P>SOME messages are getting thorugh some not - not even consistent to other sender, either.</P>
<P>My wife sent me a message - it bounced.</P>
<P>I sent her a test, she replied - I got it.</P>Thu, 09 Jan 2020 23:24:31 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442231#M125033GregTingey2020-01-09T23:24:31ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442234#M125034
<P>I can't connect to the SMTP server (to send mails) either.</P><P>&nbsp;</P><P>Jan 9 23:22:38 benuc postfix/smtp[5101]: 197653F996: to=&lt;xxxxx@dsl.pipex.com&gt;, relay=smtp.dsl.pipex.com[212.74.114.24]:25, delay=90, delays=90/0/0.05/0, dsn=4.4.2, status=deferred (lost connection with smtp.dsl.pipex.com[212.74.114.24] while receiving the initial server greeting)</P>Thu, 09 Jan 2020 23:26:48 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442234#M125034gmlack2020-01-09T23:26:48ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442237#M125036
<BLOCKQUOTE><HR /><LI-USER uid="121111"></LI-USER>&nbsp;wrote:<BR /><P>I can't connect to the SMTP server (to send mails) either.</P><P>&nbsp;</P><P>Jan 9 23:22:38 benuc postfix/smtp[5101]: 197653F996: to=&lt;xxxxx@dsl.pipex.com&gt;, relay=smtp.dsl.pipex.com[212.74.114.24]:25, delay=90, delays=90/0/0.05/0, dsn=4.4.2, status=deferred (lost connection with smtp.dsl.pipex.com[212.74.114.24] while receiving the initial server greeting)</P><HR /></BLOCKQUOTE><P>The last <EM>successful</EM> connexion I have logged is at 20:56:21 today.</P><P>&nbsp;</P>Thu, 09 Jan 2020 23:37:47 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442237#M125036gmlack2020-01-09T23:37:47ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442240#M125038
<P>I replied to this and the forum system ate it!</P><P>&nbsp;</P><P>If it's not the spam filtering mentioned elsewhere in this forum, and is as you say mailbox locking for migration, that too should have been tested on a test system to make sure it didn't do exactly what it's doing.</P><P>&nbsp;</P><P>And it's now failing to send or receive just as others are reporting, so it's completely fallen over now!</P>Thu, 09 Jan 2020 23:47:43 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442240#M125038nw18062020-01-09T23:47:43ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442241#M125039
<P>Hi nw1806&nbsp;</P>
<P>&nbsp;</P>
<P>Well you've broken it now!&nbsp; Definitely not working at all.</P>
<P>&nbsp;</P>
<P>See you in the morning.</P>Thu, 09 Jan 2020 23:56:47 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442241#M125039Gondola2020-01-09T23:56:47ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442242#M125040
<P>Hmmmm....</P><P>&nbsp;</P><P>Just now I as connecting to this forum which was gong fine until I click on a link an got 500 (Server Error) pages.</P><P>&nbsp;</P><P>This was at 00:08.</P><P>&nbsp;</P><P>30s later my fetchmail process told me that it was back in touch with TalkTalk to get email (POP3 service) and my postfix server was also (at the same time) able to send out mail to smtp.dsl.pipex.com.</P><P>&nbsp;</P><P>All of which would (to me) indicate that he authentication server was in trouble and someone rebooted it (or at least restarted the service...).</P>Fri, 10 Jan 2020 00:16:02 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442242#M125040gmlack2020-01-10T00:16:02ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442245#M125042
<P>Apologies for the typos above...</P><P>&nbsp;</P><P>Anyway, I had a quick look at the headers of one of the mails that has now arrived.</P><P>&nbsp;</P><P>This is when it <EM>started</EM> life (there's a process that runs at 00:03, and this sends an email - this email).</P><PRE>Received: by nuc.mydomain (Postfix, from userid 0)
id 015E41FCD9; Fri, 10 Jan 2020 <FONT color="#FF0000">00:03:01 +0000 (GMT)</FONT></PRE><P>However, the <EM>next stage</EM> is at the TalkTalk SMTP server, and this reports.</P><P>&nbsp;</P><PRE>Received: from nuc.mydomain ([92.0.132.215])
by smtp.talktalk.net with SMTP
id phOkif3bL574lphOkip6xG; Thu, 09 Jan 2020 <FONT color="#FF0000">23:39:30 +0000</FONT></PRE><P>So the TalkTalk SMTP server has a clock that is running <STRONG>~40mins SLOW</STRONG>!!!</P><P>Now, I'd expect this to be running an NTP service (all of my systems do...) to keep the clocks in sync, so it's indicative of problems on the servers.&nbsp; Possibly configuration problems?</P>Fri, 10 Jan 2020 00:25:49 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442245#M125042gmlack2020-01-10T00:25:49ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442246#M125043
I assume the problem is entirely on Pipex, though earlier one of my contacts who was getting random bouncebacks tried resending the email to my Gmail (emergency backup) account and that bounced back too. No idea how the two could be connected. Subsequent e-mails sent through Gmail came through OKFri, 10 Jan 2020 00:28:38 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442246#M125043Artistef2020-01-10T00:28:38ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442247#M125044
<P>Apologies for the poor maths this time...</P><P>&nbsp;</P><BLOCKQUOTE><HR /><P>So the TalkTalk SMTP server has a clock that is running <STRONG>~40mins SLOW</STRONG>!!!</P><HR /></BLOCKQUOTE><P>That should, of course, have been <STRONG>~20mins SLOW</STRONG>!!!</P>Fri, 10 Jan 2020 00:31:54 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2442247#M125044gmlack2020-01-10T00:31:54ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443012#M125146
<P>Hi all, is this still happening to you?</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 13 Jan 2020 08:57:35 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443012#M125146OCE_Ady2020-01-13T08:57:35ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443502#M125242
<P>My mail seems to be OK, but my Wife has had a few people report message to her being bounced within the last day.</P><P>&nbsp;</P><P>The SMTP server's clock is now <STRONG>31mins slow</STRONG>. Doesn't anyone care about configuring them correctly?</P>Tue, 14 Jan 2020 09:52:39 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443502#M125242gmlack2020-01-14T09:52:39ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443565#M125254
<P>It&nbsp;<EM>seems&nbsp;</EM>to be working, but of course it's difficult to tell without regularly sending test emails from elsewhere and seeing if they come through.</P><P>&nbsp;</P><P>Has anything been fixed or has it just started working?</P>Tue, 14 Jan 2020 11:24:03 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443565#M125254nw18062020-01-14T11:24:03ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443589#M125258
<P>I had a couple bounced over the weekend, but I am not aware of any since then, but of course unless the sender contacts me there's no way I can tell if it is still ocurring</P>Tue, 14 Jan 2020 12:18:30 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443589#M125258Artistef2020-01-14T12:18:30ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443713#M125260
<P>Just been notified of another one bouncing, so the problem has not been resolved yet.</P>Tue, 14 Jan 2020 14:52:28 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443713#M125260Artistef2020-01-14T14:52:28ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443721#M125261
<P>I'm also having the same problems emails being sent to my dsl.pipex.com address are bouncing or not being received.&nbsp; Problem appears to have ben going on for a few days now.&nbsp; The soomner we are moved from the legacy email system to the new talk talk servers the better.</P>Tue, 14 Jan 2020 15:09:29 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443721#M125261Western_Miller2020-01-14T15:09:29ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443749#M125263
<P>I have had 2 emails bounced this morning from the same sender</P><P>&nbsp;</P><P>Reporting-MTA: dns; know-smtprelay-3-imp [62.252.172.6]<BR />Received-From-MTA: dns; [192.168.0.10] [82.6.184.223]<BR />Arrival-Date: Tue, 14 Jan 2020 09:55:03 +0000</P><P><BR />Final-recipient: rfc822; xxx@dsl.pipex.com<BR />Diagnostic-Code: smtp; 550 5.1.1 rIuei9JJ4QiTy Recipient Undeliverable (TT512)</P><P>Last-attempt-Date: Tue, 14 Jan 2020 09:55:06 +0000</P>Tue, 14 Jan 2020 16:04:11 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443749#M125263PeterAA2020-01-14T16:04:11ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443775#M125265
<BLOCKQUOTE><HR /><LI-USER uid="326830"></LI-USER>&nbsp;wrote:<BR /><P>The soomner we are moved from the legacy email system to the new talk talk servers the better.</P><HR /></BLOCKQUOTE><P>If they were better configured things might improve. They can't even keep the correct time (which is a trivial thing to do).</P>Tue, 14 Jan 2020 16:57:51 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2443775#M125265gmlack2020-01-14T16:57:51ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444220#M125309
<P>I am getting increasing numbers of mails being bounced.</P><P>&nbsp;</P><P>This now getting serious.&nbsp; Will someone tell us if&nbsp;Talktalk is actually doing anything about this?&nbsp;</P>Wed, 15 Jan 2020 22:14:40 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444220#M125309PeterAA2020-01-15T22:14:40ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444257#M125320
<P>Hi PeterAA, can you send me some of the emails including:</P>
<P>&nbsp;</P>
<P>the timestamp the mail was sent, sender address &amp; recipient address.</P>
<P>&nbsp;</P>
<P>Any examples will be passed to the admins for a response and investigation.</P>
<P>&nbsp;</P>
<P>Ady</P>
<P>&nbsp;</P>Thu, 16 Jan 2020 07:31:17 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444257#M125320OCE_Ady2020-01-16T07:31:17ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444279#M125321
<P>Ady, how can I send unredacted text to you?</P>Thu, 16 Jan 2020 08:23:50 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444279#M125321PeterAA2020-01-16T08:23:50ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444312#M125324
<P>Ady,</P><P>&nbsp;</P><P>I have now sent you a private message</P>Thu, 16 Jan 2020 09:25:47 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444312#M125324PeterAA2020-01-16T09:25:47ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444585#M125339
<P>And it's started <STRONG>again</STRONG>.</P><P>&nbsp;</P><P>Always seems to be shortly after midnight (for me).</P><P>&nbsp;</P><P>My mail-fetching processes (for 3 different accounts) are now reporting "authorisation failed".</P><P>&nbsp;</P><P>It really <EM>shouldn't</EM> be happening. It's not as if TalkTalk don't know about it happening, and they <EM>should</EM> be able to prevent it.</P><P>&nbsp;</P><P>PS: It's smtp.talktalk.net that has the slow clock.&nbsp; mx.talktalk.net appears to be OK.</P>Fri, 17 Jan 2020 01:47:37 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444585#M125339gmlack2020-01-17T01:47:37ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444672#M125360
<P>The problem seems to be getting worse, more e-mails being bounced today. Pathetic for a business!</P>Fri, 17 Jan 2020 09:27:39 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444672#M125360Artistef2020-01-17T09:27:39ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444712#M125383
I've just realised that I have not received any e-mails since 21.31 yesterday, usually I would have received a good 20-30 emails including spam by now. I'm also starting to get the dreaded 'Connection to server failed or was dropped' message, and the last e-mail I tried to send just sat in the outbox.Fri, 17 Jan 2020 10:12:04 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444712#M125383Artistef2020-01-17T10:12:04ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444817#M125415
<P>Ady,</P><P>Can you please confirm that you have received the failure details that you requested that I send to you.</P>Fri, 17 Jan 2020 12:09:38 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444817#M125415PeterAA2020-01-17T12:09:38ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444876#M125420
<P>I have, are the senders still getting bounced mail since the servers were reset today?&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 17 Jan 2020 13:55:02 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444876#M125420OCE_Ady2020-01-17T13:55:02ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444898#M125423
<P>Ady,</P><P>The only email that I know I have not received was sent while the servers were down.</P><P>I don't know yet if any non-delivery was produced.</P>Fri, 17 Jan 2020 14:29:39 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2444898#M125423PeterAA2020-01-17T14:29:39ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445413#M125465
<P>Ok keep us posted.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 20 Jan 2020 07:05:39 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445413#M125465OCE_Ady2020-01-20T07:05:39ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445644#M125494
<P>E-mail is completely broken today, I've been unable to send anything all day, and incoming mail is massively hindered. Many of the usual 'Connection to the server failed or was dropped.' messages and quite a few '4.1.1 Too many messages' with the occasional '5.7.0. Authentication denied (TT320)' for good measure. Jeez guys get it together!</P>Mon, 20 Jan 2020 15:50:52 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445644#M125494Artistef2020-01-20T15:50:52ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445695#M125498
<P>Hi Artistef&nbsp;</P>
<P>&nbsp;</P>
<P>If I was sending group emails and got the 4.1.1 To many messages bounceback I'd conclude that several of the addresses were incorrect or didn't connect to recipient mailboxes perhaps because of blocking by those mailboxes. A dirty distribution list is something under the sender's control which is why this is a temporary error not a permanent block.</P>
<P>&nbsp;</P>
<P>But, in parallel, if I got the 5.7.0. Authentication denied (TT320) that would tell me that I'd exceeded the number of allowed outgoing server authentication attempts in the last hour. That's a hard block but with a time-out so I'd just use the time to check my mail list and with a clean distribution list I'd be able to retry an hour after the last fail.</P>Mon, 20 Jan 2020 19:32:28 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445695#M125498Gondola2020-01-20T19:32:28ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445733#M125499
<BLOCKQUOTE><HR /><LI-USER uid="245193"></LI-USER>&nbsp;wrote:<BR /><P>But, in parallel, if I got the 5.7.0. Authentication denied (TT320) that would tell me that I'd exceeded the number of allowed outgoing server authentication attempts in the last hour.</P><HR /></BLOCKQUOTE><P>There's a hard-wired limit on authentication attempts per hour? First I've heard of it.</P><P>What is it, and how is it counted?</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 20 Jan 2020 22:35:21 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445733#M125499gmlack2020-01-20T22:35:21ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445737#M125500
<P>RFC 3463 - Enhanced Mail System Status Codes - January 2003</P>
<P>&nbsp;</P>
<P>This may be useful as a permanent or persistent temporary notification.</P>
<P>&nbsp;</P>
<P>These errors will result in the SMTP connection being dropped, and the <I>sending</I> mail server will advise the user that their mail could not be delivered.<I></I></P>
<P>&nbsp;</P>
<P>5.7.0 Something related to security caused the message to be returned, and the problem cannot be well expressed with any of the other provided detail codes. This status code may also be used when the condition cannot be further described because of security policies in force.</P>
<P>&nbsp;</P>
<P>Includes:</P>
<P><STRONG>530</STRONG> <I> Authentication problem</I></P>Mon, 20 Jan 2020 23:15:30 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445737#M125500Gondola2020-01-20T23:15:30ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445748#M125502
<P>Thanks for your help. I finally identified todays problem - for once nothing to do with TalkTalk. I had run a VPN the previous day that had failed to relinquish the profile settings when it quit.</P>Tue, 21 Jan 2020 00:33:13 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445748#M125502Artistef2020-01-21T00:33:13ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445800#M125509
<P>Spoke too soon - the VPN caused the problem with sending, still having receive problems, no emails have come in today since 23.10 yesterday.</P>Tue, 21 Jan 2020 08:56:59 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445800#M125509Artistef2020-01-21T08:56:59ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445858#M125510
Just been notified E-mails still being bounced to some senders today<BR />Tue, 21 Jan 2020 10:43:13 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2445858#M125510Artistef2020-01-21T10:43:13ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2446086#M125534
<P>Mail bounced at 09.46 this morning TT512 recipient undeliverable so this is still going on.</P><P>Added to the earlier ones from 7, 9, 14, 15 and 17th January, reached the threshold for groups.io to stop sending me messages from their mailing lists.</P><P>&nbsp;</P><P>The utterly useless service status of course says email is working fine.</P><P>&nbsp;</P><P>Authentication has been intermittently slow all day today.</P>Tue, 21 Jan 2020 23:43:11 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2446086#M125534nw18062020-01-21T23:43:11ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2446205#M125543
<P>Hi Artistef, what errors are they getting back? I'll have to let the team know.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Wed, 22 Jan 2020 09:49:37 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2446205#M125543OCE_Ady2020-01-22T09:49:37ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2453297#M126134
<P>Things have been relatively trouble free for the last couple of weeks, but the problem seems to have started again today, and it's affecting more clients than before. Error message from one client reads</P><P>"An error occured while sending mail. The mail server responded: Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record. Please check the message recipient "email address at dsl.pipex.com" and try again".</P><P>Have checked my VPN and it's not that.</P>Thu, 13 Feb 2020 11:44:25 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2453297#M126134Artistef2020-02-13T11:44:25ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2453319#M126137
<P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="291648"></LI-USER>&nbsp;wrote:<BR /><P>&nbsp;</P><P>"An error occured while sending mail. The mail server responded: Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record. Please check the message recipient "email address at dsl.pipex.com" and try again".</P><P>Have checked my VPN and it's not that.</P><HR /></BLOCKQUOTE><P>That's now known to be true*. We await TalkTalk correcting their DNS data. But are not holding our breath....</P><P>&nbsp;</P><P>*See: <A href="https://community.talktalk.co.uk/t5/Email-Webmail/Incoming-email-being-rejected/m-p/2452060#M126074" target="_blank">https://community.talktalk.co.uk/t5/Email-Webmail/Incoming-email-being-rejected/m-p/2452060#M126074</A></P>Thu, 13 Feb 2020 12:31:04 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2453319#M126137gmlack2020-02-13T12:31:04ZRe: Incoming e-mails being bouncedhttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2453323#M126138
<P>Service status says no reported issues, so no fault has been raised.</P>Thu, 13 Feb 2020 12:38:43 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Incoming-e-mails-being-bounced/m-p/2453323#M126138nw18062020-02-13T12:38:43Z