Frequently asked questions

When you want ro buy a bridge toll from a CNAIR - S.A. authorized distributor of tolls for the use of bridges over the Danube, between Fetesti and Cernavoda you have to:

- communicate the registration number of the vehicle as it is entered in your registration certificate;

- communicate the vehicle identification number (VIN) when this is requested;

- communicate the category corresponding the type of vehicle tariff, in accordance with the following classification:

1 - Cars/Freight transport MATW < = 3, 5 tonnes

2 - Freight transport 3,5 tonnes < MATW < 12 tonnes/Minibuses

3 - Freight transport MATW>=12 tonnes, <= 3 axles/Buses

4 - Freight transport MATW>=12 tonnes, >=4 axles

Only the issuing of "copie client" attest the registration of the bridge toll in the database.If you notice an error at the registration number after the document was issued, you may ask its correction within 60 minutes after its issue. The correction is made by the distributor from which you bought it.In order to operate these changes, it will be required a copy of the registration certificate of the vehicle.

If a bridge toll was issued for an incorrect registration number, if its correction was not requested and made within 60 minutes of its issuing, the user can request CNAIR – S.A. the correction of the registration number in the database.The request shall be submitted in its original to CNAIR - S.A. using the standard form - “Cerere schimbare numar inmatriculare eronat” along with:

a) a copy of “copie client” document, issued for the wrong registration number;

b) a copy of the registration certificate or identity card of the vehicle, which establishes the correct license plate number;

c) a copy of the payment document.

On the basis of the documents mentioned above, CNAIR – S.A. will perform the correction if one of the following conditions is fulfilled:

a) the identification number of the vehicle registered in “copie client” document matches the one in the registration certificate or identity card of the vehicle sent by the user;

b) for Romanian users, if in the document issued by the vendor is not written the vehicle identification number, and according to the database of the Department of driving licences and vehicle registration the plate number written in the document was not assigned to a vehicle at the date the bridge toll was issued;

c) for Romanian users, if in the document issued by the vendor is written a registration number of a vehiche for which, according to the database of the Department of driving licences and vehicle registration, according to the law, the paying of a bridge toll is not mandatory.

d) for foreign users, if in the document issued by the vendor the registration number has an error of no more than two characters and vehicle identification number is not written.

If changing the registration number of the vehicle for which a bridge toll was paid, the toll will continue to be valid only if at the time of issuing the vehicle identification number has been entered correctly.In any other situation the user will require C.N.A.I.R.-S.A., in written form, to make the change of the registration number in the database (SIEGMCR).

NO The reimbursement of the amount paid, corresponding to paid and unused charges, is made only at the request of the user, in the situation the vehicle is removed from circulation as a result of:- dismantling, removal from use or giving the vehicle to a specialised unit, for the purpose of dismantling it;- vehicle definitive removal from Romania;- declaring the theft of the vehicle.

If on the registration certificate both the owner of the vehicle and its user are listed, the fine will be issued on the name of the user. The fine is issued on the name of the owner (the leasing sompany) only in the situation in which the registartion certificate does not contain the name of the user.