User roles in Showpad

Updated December 18, 2018 10:25

What's in it for you

It's important to have a separation between managing your content and the actual sharing of the uploaded documents. That's why we created different user roles on Showpad's Online Platform. Owners and Administrators manage users and content. Showing and sharing the provided content is usually done by sales representatives, defined as users on the Online Platform.

See how it looks

Step by step explained

In general, there are three types of users on the Showpad platform:

1. An owner. This is the first user that was used for creating your Showpad organization during your trial. You cannot change the owner yourself. We advise you to contact your Customer Success Coach if you need to transfer ownership to a new user. You can see the owner as a master administrator who can:

Access the payment portal for billing

Change the account name

Delete or create other administrators or revoke access

Delete or create users or revoke access

Manage content and channels

See all user, content, and activities reports

2. An administrator has access to all functionality on the Online Platform, except for the billing information and changing the account name. They can't delete or change the owner. Administrators can:

Delete or create other administrators or revoke access

Delete or create users or revoke access

Manage content and channels

See all user, content, and activities reports

Here's what Administrators see after logging in:

3. A user has access to the channels and content that the administrator creates. Sales reps or other users without administrator rights have the role of user. When logging in, they have immediate access to their channels. Users can:

Share content via the configured Channels in the Showpad apps and Web app

Share content via our email plugins

Consult sharing statistics

Below is a screenshot of what they see when logging into Showpad's Web app.