Support

What are the technical requirements for using the Smart Changing Pad?

A smartphone: An iPhone (running iOS8 or higher) or Android (running KitKat version 4.4 or higher) smartphone.

Home WiFi: The Smart Changing Pad will connect to an 802.11 b/g/n 2.4GHz network. If you’re having trouble, check your router documentation to verify that you’re broadcasting on 2.4GHz and that you have MAC address filtering turned off.

The Hatch Baby app: You can download the free Hatch Baby App in the Apple App or Google Play store.