A number of processes for reporting and resolving student concerns and complaints exist at the University. Students are strongly encouraged to familiarise themselves with these processes from the outset of their engagement with the University.

The Complaint Resolution Unit is available to provide advice to students and will refer matters it receives to the relevant process for resolution.

The University Policy on: Student Complaint Resolution and its related procedures apply to the majority of student complaint matters. A link to the policy, procedural information and forms is available on this page.

Before submitting a complaint, students are encouraged to talk to the person or people concerned. Advice and support is available from those listed opposite. The Complaint Resolution Unit (CRU) provides a central contact point to receive and appropriately refer complaints.