Fast food burger chains slumped at the bottom of the list, with McDonald's, Burger King and Wendy's each seeing year-over-year declines in customer satisfaction. Representatives for McDonald's, Burger King and Wendy's did not respond to CNBC's request for comment.

ACSI attributed the aforementioned drop to intense competition in the burger sector and shifts in consumer preferences.

The decline comes as more consumers move toward fast-casual burger chains, including Five Guys, In-N-Out Burger and Shake Shack, which typically offers better ingredients, freshness and more developed decor, according to the report.