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Too late: I finally got the email opt-out link in a previous CC re-awakening anouncement here on the Consumerist to work. The linked page was rather wonky & I love that they actually send you ANOTHER email to have you click on ANOTHER link and then find ANOTHER opt-out button to confirm that you hate their spam & want them to stop bothering you. Too many GD hoops. Damn that rebate way back when!

I don’t understand how Systemax keeps growing when it had bad customer service, a horrid track record with rebates, bad sale prices, an unintuitive web site, and they royally screwed up pink Friday…. everyone I know will shop with Newegg long before looking at Tigerdirect.
They shoulda let CompUSA and Circuit City die.

@Quatre707: The same reason spam is still around: someone, somewhere, still buys things sold by unscrupulous people using unscrupulous methods. Systemax is no different: until they get investigated for an AIG-like offense they’ll continue to offer high prices lowered by rebates that never arrive and a return policy that is just dismal.

After the CARD reform act passed I’d really like to see some legislation on rebates. 4 week maximum processing time, interest paid on anything over 4 weeks, denials would require the rebate center to send back the original materials submitted to be fixed and resubmitted within a reasonable timeframe OR a sensible reason why something was denied with the abiliy to petition/appeal the decision, the ability for a state’s AG to oversee any rebate activities, and an end to 30 day rebate check cashing expiration dates. Among other suggestions, of course…

@RamV10: Those companies typically offer a 1 year warranty on their products. Tiger doesn’t want to accept a return which would cost them money since they’d have to resell the product as open box for a lower price. This doesn’t usually fly with returners with buyer’s remorse, which is why many companies charge a restocking fee, which Tiger seems to have now implemented.

I don’t get all this hubbub. When I was shopping for the GPS they discounted on their email last week I also looked at their notebooks. They were offering a “30 day guarantee” on the HP notebook I was looking at. I saw the same 30 day guarantee on pretty much everything.