Smart Business Magazine, November 2017

CustomerSERVICEAWARDS2017 CustomerServiceNEO D riftwood Catering led by Principal and Owner Chris Hodgson and Owner Scott Kuhn takes customer service seriously considering it a core value and basic foundation for any event It emphasizes the importance of happy and well served customers through specialty menu items strong client communication and vendor coordination Each guest is served to the highest standards and Driftwood works closely with its clients to create specialty menu items to fit the theme of their events and guests allergy restrictions Whether it is a specific type of cuisine specialty desserts or a brunch themed dinner menu the staff is fully equipped and excited to create a menu perfect for its clients special day To ensure these needs are met Driftwood relies on strong communication and follow up With consistent communication throughout the planning process company and client can remain connected clear and informed Many clients rely on Driftwood Catering for vendor coordination and planning handling anything from rental equipment and dessert vendors to decorations and signage Driftwood Catering believes in serving its guests both superior quality cuisine and above average customer service through custom menus consistent client contact and vendor coordination The company promises to emphasize the importance of excellent customer service while overcoming all obstacles and seizing many opportunities Driftwood Catering Chris Hodgson Principal and owner Scott Kuhn Owner www thedriftwoodgroup com 40 Smart Business Cleveland November 2017 EYE Lighting International Greg R Barry President and COO www eyelighting com C ustomers are at the center of all EYE Lighting International does They help drive product and technological innovations and enhance the companys internal processes from manufacturing and quality to finances and shipping Led by Greg R Barry who last month replaced the retiring Tom Salpietra as president and COO the company believes its personal connection with each customer strengthens the relationship Customer service is considered the nucleus of EYE Lightings internal processes Within the past year the company has adapted a new operations system for client orders Personally following each order from start to delivery has helped identify issues within its operations system and anticipate new demand while never missing a shipping deadline The companys customer service department is directly connected to all other departments which enables EYE Lighting to meet the needs of its customers Customer service acts as the voice of the customer enabling the company to forecast sales and make recommendations for the operations director to modulate the production schedule to meet current orders new orders and to anticipate demand As it strives to earn 100 percent customer satisfaction across each measure the company surveys customers monthly to rank how it is performing against standard metrics The results are reviewed regularly and used to maintain continuous quality F ire Dexs commitment to customer satisfaction production excellence and product innovations has paved the path for continued rapid growth and the ability to consistently develop and acquire new lifesaving technologies in the fire protection market The companys mission is to serve those who serve It remains committed to protect and give back to firefighters and first responders In 2012 Fire Dex supported firefighters in New York and New Jersey the areas hardest hit by Hurricane Sandy by donating 1000 pairs of G1 firefighting gloves a retail value worth over 100000 Fire Dexs goal was to honor and support the firefighters who worked diligently to restore the communities after the devastating effects of Hurricane Sandy Together with its dealer partners Fire Dex was able to get these much needed gloves out to those departments that could use them in their efforts This is just one example of the companys efforts to give back and support firefighters and first responders its customers across the nation With Hurricane Harvey and Irma recovery efforts taking place the company worked rapidly to finalize the details of its efforts to support the task forces involved Fire Dex led by CEO Bill Burke believes its commitment to its customers is key to its continued success Fire Dex LLC Bill Burke CEO www firedex com

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