May 21, 2013

IOA Offers Ombuds Training in Phoenix

The International Ombudsman Association presents several training sessions for new and experienced Ombuds in Phoenix, Arizona on July 8 through 12, 2013. The programs include "Foundations of Organizational Ombudsman Practice," "The Next Step for New or Growing Programs," and "Ethical Dilemmas Facing Organizational Ombuds."

Foundations of Organizational Ombudsman Practice (formerly
Organizational Ombudsman 101), July 8-10This 2½-day course that covers
the fundamentals of the Organizational Ombuds role. It provides basic
information and training for the Organizational Ombudsman by emphasizing
the principles of confidentiality, neutrality, independence, and
informality.

The Next Step for New or Growing Programs (formerly
Organizational Ombudsman 101 PLUS), July 11Taught by Wendy E. Friede, CO-OP, this course will concentrate on how to communicate the
value and benefits of an Ombudsman function internally to management who
are considering starting an Ombudsman Office, and from the outside if
you are an entrepreneur. (Foundations of Organizational Ombudsman Practice is a prerequisite.)

Specialized Course #1, July 11 - Abstract will be available shortly.

Ethical Dilemmas Facing Organizational Ombuds, July 20Taught by Sean Banks, this one-day specialized course will explore the importance of using the
IOA Code of Ethics as a compass for navigating professional ethical
dilemmas as they may arise in Organizational Ombudsman practice. (Foundations of Organizational Ombudsman Practice is a prerequisite.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

About Me

I am a University Ombudsperson, Mediator, and Attorney. The material in this blog does not reflect on any matters I have handled or am currently handling. This information should not be construed as legal, medical or psychological advice; readers should consult their own professionals for advice.
(I can be contacted at Tom [dot] Kosakowski [at_sign] gmail [dot] com.)