Customer Support Technician

Job No:
INSIGNIA50

Location:
Brisbane, QLD

Employment Status:
Full-time

No. of Vacancies:
1

Closing Date:
1 Mar 2018

Fantastic opportunity to build your technical skill set

Join a supportive and friendly team

Brisbane Head Office, Wakerley location

An entry-level opportunity is currently available for a Customer Support Technician to join our insignia Customer Experience department. This is an excellent career move for someone with a passion for technology, customer service, and problem solving.

About insignia:

insignia is a leading national distributor of industrial labelling and coding equipment and label producer with 50 years’ experience in the Australian packaging market. We have multiple production and warehousing facilities across the country, supported by national sales and technical service offices. A subsidiary of the Winson Group, we are renowned for quality, innovation and progressive customer solutions and relationship management. We have a strong history of success, are growth focused for the future, and value and respect individuals within our business.

About the role:

As an integral part of our busy Customer Technical Support team, your main duties will involve managing our 1800 service help-desk line, ensuring that our customers receive superior service. To help maintain insignia’s outstanding customer relationships you will:

Provide over the phone technical advice for a broad range of our equipment and products

Our ideal team member is positive and eager to learn. We are also looking for a solutions focused and technically minded person - prior experience in helpdesk or technical support work is not required! In fact, this role provides an outstanding opportunity for someone considering a change of career, as we are committed to supporting the right candidate. In return, you will bring:

A positive attitude and willingness to work across office and workshop environments

This role offers excellent on-the-job training, and an opportunity to work with a dedicated and helpful team. Note, from time to time this role may require some manual handling work within our workshop.

If you are interested in this opportunity, please submit your application via http://www.insignia.applynow.com.au/. Please note applicants must have unlimited working rights in Australia.

Personal Details
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Questions

Do you have prior experience working on a technical helpdesk or related role?*

Yes

No

What are your base salary expectations (excluding super)?*

Should your application be successful in reaching the final stage of our recruitment process, do you give consent for insignia to contact your referees?*

Yes

No

Please provide names, title, company and contact details for 2 work referees. (Note: We will not contact your referees unless you have provided consent and you have reached the final stage of our recruitment process)*