General Terms and Conditions

Payment

Payment is strictly on completion or delivery of the job by EFTPOS, cash, credit card (excluding AMEX), or online (overnight), unless by prior arrangement with our Accounts Department.

Service & Process

All items will be measured against the quoted sizes and assessed for existing flaws, bumf and linings before cleaning commences:

If measurements or specifications differ from those quoted by customer, the quoted price may be subject to change. The business reserves the right to increase cleaning costs accordingly, however the customer will be notified in advance.

If an item is assessed as unsuitable to be cleaned, the business reserves the right to return the item to the customer uncleaned and a refund will be issued.

The Curtain Clinic processes are quite unique and do not involve heat or agitation throughout. While the business takes every reasonable care and precaution with items they take no responsibility for the following issues:

Potential breakdown of fabric due to existing sun damage.

Colour run or bleeding, particularly if a non-colour fast fabric is combined with a colour-fast fabric

Shrinkage: This generally occurs on a first-time clean, particularly with fabrics that have a high cotton content. While our system is designed to minimise shrinkage as much as possible, it may still occur.

Non-removal of existing stains, mould, watermarks etc - some fabric types or colours can prevent us achieving the very best result we strive for

Quotations

Quotations and estimates are valid for three months from the date completed.

Promotion Terms

4 rooms for the price of 3 offer

The Free 4th room (or set of curtains or blinds) is the smallest of the 4 rooms as deemed by the business.