Community Standards Policies

Community Standards Policies - Activity on the official forums and within Star Wars Galaxies™: An Empire Divided™.

THE FOLLOWING ARE THE BASIC RULES OF CONDUCT THAT GOVERN PLAYER INTERACTION AND ACTIVITY WITHIN STAR WARS GALAXIES: AN EMPIRE DIVIDED AND IN THE OFFICIAL STAR WARS GALAXIES FORUMS FOR SWG: VISION OF HOPE. FAILURE TO ACT
RESPONSIBLY AND COMPLY WITH THESE RULES WILL RESULT IN DISCIPLINARY ACTION, WHICH MAY OR MAY NOT RESULT IN ACCOUNT TERMINATION, AND REFUSAL OF SERVICE.

RULES OF CONDUCT

You may not harass or threaten other players (sexually, racially, or otherwise).

Harassment is defined as any unwanted or unwelcome behavior beyond the limits of good taste or appropriate game context. Final determination of harassment and the severity will be made by a member of CSR Staff after a thorough
investigation in order to ensure that each violation is treated fairly, objectively, and without any bias of any kind.

Harassment will result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity of the
incident, and at the discretion of CSR Staff. Any form of Sexual Harassment, Racial Harassment, and Hate Mongering will lead to the immediate termination of SWG: Vision of Hope Accounts.

THIS IS A ZERO-TOLERANCE POLICY

ANY PERSONAL ATTACKS, HARASSMENT, BULLYING, OR OTHERWISE UNWANTED ATTENTION TOWARDS ANY PLAYER OR STAFF WILL NOT BE TOLERATED IN ANY WAY, SHAPE OR FORM, OF ANY KIND, FOR ANY REASON. ANY SUCH CONDUCT WILL
BE DISCIPLINED BY ACCOUNT SUSPENSION OR TERMINATION AS THE CSR STAFF DEEM APPROPRIATE.

You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language, in any language. The presence of any form of preventative filter or other game
features is not license or permission, tacit or otherwise, to use such language, in any way, shape, or form.

The use of offensive language will result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination, depending on
the severity of the incident, and at the discretion of CSR Staff.

You may not impersonate any member of SWG: Vision of Hope Staff, past or present, in any way, shape, or form. This includes any form of parody, jest, or attempt to deflect other players for fear of action being taken
against their account.

Impersonation of the above outlined personnel will result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination,
depending on the severity of the incident, and at the discretion of CSR Staff.

You may not violate any local, state, national, or international law or regulation, while access or utilizing any SWG: Vision of Hope Services, up to and including: Official Forums, Discord, Trading Card Game™, Star Wars
Galaxies™, Mantis™, or any SWG: VoH Social Media Outlets.

Violations of any of the above will result in the immediate Account Termination, with or without any warning.

You may not modify any part of the Star Wars Galaxies™ Client, Servers, or any part of the SWG: Vision of Hope website, located at, www.swghope.com, without the expressed written permission of Project Administrators of
SWG: Vision of Hope. This includes, but is not limited to, any hardware or third party software that allows unattended gameplay, alters movement speed of characters, or any other action which we determine as an unfair advantage
to characters.

THIS IS CONSIDERED AS A METHOD OF EXPLOITING, AND WILL NOT BE TOLERATED!

Modification of any portion of the software or components that gives an unfair advantage or enabled unattended gameplay will result in disciplinary action being taken against player accounts, which may or may not lead up to
and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity of the incident, and at the discretion of CSR Staff.

You may not arrange for the exchange or transfer of any pirated or illegal software while utilizing Star Wars Galaxies™ or on the SWG: Vision of Hope website or any other SWG: Vision of Hope Services or
Forums.

Participation in such transfers does constitute a violation of local, state, national or international law and will result in immediate Account Termination.

You will follow the instructions of authorized personnel while in Star Wars Galaxies™, the Official Forums, or any other SWG: Vision of Hope Service(s).

Failure to follow instructions from official Support Personnel may result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or
Account Termination, depending on the severity of the incident, and at the discretion of CSR Staff.

You may not organize or be a member of any player association or groups within Star Wars Galaxies™ that is based on or espouses any racist, anti-religious, anti-ethnic, anti-gay, or other hate mongering philosophy. You
also may not organize or be a member of any player association which habitually violates the Star Wars Galaxies™ Terms and Conditions, Rules or Policies.

Organization or membership within such associations or groups participating in said actions may result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings,
Account Suspensions or Account Termination, depending on the severity of the incident, and at the discretion of CSR Staff.

PLEASE NOTE: Player Association Leaders condoning, participating in, or knowingly allowing such action to occur, may be held responsible for the actions of their Player Association, and
may result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity of the incident, and
at the discretion of CSR Staff.

Play Associations which violate the above are subject to disbandment, depending upon the severity of the incident, at the discretion of CSR Staff.

You may not give false testimony or intentionally hide any information when registering for an account with SWG: Vision of Hope. This includes an invalid email address or other fictitious contact information. If needed,
players can update their account information at their convenience through the Official Forums.

Failure to provide accurate information may result in the deactivation of player accounts until such time as accurate information is submitted, and can be updated properly, this can be done by contacting Support Services at
support@swghope.com.

You will not upload or transmit, in Star Wars Galaxies™ or on the SWG: Vision of Hope Website, Forums, Social Media or any other SWG: Vision of Hope Service, any pornographic material of any kind, any material relating to
minors, or any copyright protected content that you do not actively own the rights to, unless you have expressed, written authorization from the author or copyright holder.

Uploading such content will result in removal/editing of such content if applied in our services through static facilities, and may result in disciplinary action being taken against player accounts, which may or may not lead
up to and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity of the incident, and at the discretion of CSR Staff.

You will not attempt to interfere with, hack into, or decipher any transmissions to or from our servers that run Star Wars Galaxies™.

Any said action used on any such transmissions, will result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination,
depending on the severity of the incident, and at the discretion of CSR Staff.

You will not exploit or bug into Star Wars Galaxies™, and you will not communicate the existence of any such exploitable bug, either directly or through public posting, to any other player of the SWG: Vision of Hope
Community. You will promptly report any such bugs through bugs.swghope.com or by contacting Support Services at support@swghope.com. Exploitable bugs include, but are not limited to, bugs that grant the user unnatural or
unintended benefits ingame.

Exploitation of bugs within the game will result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination,
depending on the severity of the incident, and at the discretion of CSR Staff.

IN ADDITION TO THE GENERAL GUIDELINES LISTED IN THE AFOREMENTIONED ARTICLE, PLAYERS ARE ALSO SUBJECT TO THESE SUPPLEMENTARY GUIDELINES, WHILE PLAYING STAR WARS GALAXIES™. WHILE BY NO MEANS AN ALL-INCLUSIVE LIST OF THE DO’S AND
DON’TS IN STAR WARS GALAXIES™, IT PROVIDES A SUITABLE FOUNDATION BY WHICH THE PLAYER CAN DETERMINE WHAT ACTIVITIES ARE APPROPRIATE:

Again, foul language is not permitted, in any language.

Excessive use of foul language i an appropriate context, including swear words, real-world racial slurs, and other language that is not consistent with the fantasy
environment and designed to hurt, will be considered a disruption. The existence of any chat/text filtering function is not a license to be profane.

To expand upon the general guidelines, you may not harass other players.

Harassment is defined as specifically targeting another player or group of other players to harm or inconvenience them. Harassment can take many forms, as it goes
to the state-of-mind of the person or group of persons, on the receiving end, of the action. However, in order to account for those who are more sensitive than
others, the CSR Staff will make a determination as to whether or not the reported issue, would be considered harassment, then act accordingly.

Sexual Harassment, Racial Harassment, or Hate Mongering of any kind, will result in disciplinary action being taken against player accounts, which may or may not
lead up to and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity of the incident, and at the discretion of CSR Staff.

Sexual Harassment, Racial Harassment, or Hate Mongering of any kind, will result in disciplinary action being taken against player accounts, which may
or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity of the incident, and at the
discretion of CSR Staff.

Area Disruption is defined as any activity, intentional or unintentional, which harms or inconveniences a small, medium or large number of players.

Disruption Activities include, but is not limited to, such things, such as:

Deliberately blocking a doorway or narrow area, so that players can not get past. Making excessive and inappropriate use of spatial communications, i.e. spamming.

Placing any object (such as pets, droids, structures, city facilities) which prevent access to game content (anything ingame, including city structures, houses, caves, mission terminals, etc.) or trap other customers.

Organizing, holding, or participating in protests held in high traffic areas (such as busy Starports, or other areas where many player would normally gather.

Causing a disruption may result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity of the incident,
and at the discretion of CSR Staff.

You may not defraud other players.

Fraud is defined as falsely representing one’s intentions to make a gain at another’s expense. Examples of this activity include, but are not limited to, offering to craft a weapon with a built-in powerbit for another player, and then keeping the weapon
and/or credits, as well as using flaws in a secure trade window to deprive someone of one or more of their items or credits. Other examples include selling disabled vehicles, renaming items and selling them as a different item, or violating any trade
agreement (such as agreeing to craft an item for resources, but keeping the resources/item themselves instead). These examples are not all inclusive, other violations will be reviewed and thoroughly investigated by CSR Staff.

Defrauding other players will result in the removal of earnings or equivalent goods from the account, and may result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings,
Account Suspensions or Account Termination, depending on the severity of the incident, and at the discretion of CSR Staff.

You may not operate a Player Association (Guild) that habitually violates these rules.

Disciplinary issues involving Player Associations will also be addressed on a broader basis. Player Associations, whose members, habitually violate any of the Terms of Services, Rules of Conduct, or Community Policies, may be disbanded, with or without
warning. In addition, monopolizing numerous spawn areas, with the intent to exclude other players will not be permitted. If investigated and verified by CSR Staff, monopolizing may result in the disbanding of a Player Association. As stated in section
eight (8) of the Rules of Conduct, which states that Player Association Leaders who condone, participate in, or knowingly allow such action, may be held accountable for the actions his or her members.

You may not intentionally circumvent the Player Vs. Player Combat features and cause another player to due, such as by “training” them.

Training is defined as pulling or leading a hostile NPC or creature along behind you, and then attempting to get said NPC or creature to attack another player, who does not desire said engagement.

The intentional training of NPC’s or Creatures will result in disciplinary action being taken against player accounts, which may or may not lead up to and including: Official Warnings, Account Suspensions or Account Termination, depending on the severity
of the incident, and at the discretion of CSR Staff.

You may not abuse players, CSR Staff, or the Tools provided to request support.

The act of being Away From Keyboard (AFK) across the entirety of SWG: Vision of Hope is prohibited in areas that involve a quest or quest line, i.e. Legacy or anywhere else that is part of a quest or series of quests. Any player farming an area that
is part of a quest or series of quests, must give way to players coming through for the related quest or series of quests. Any players suspected of or found in violation of this policy, will be removed from the area by CSR Staff.

Role Playing or Testing does not grant license to violate these rules.

Though Star Wars Galaxies™ is a roleplaying game set in the Star Wars Universe, the claim of “roleplay” or “testing” will not be accepted in defense of any of the anti-social behaviors mentioned above. As an example, you are in no case (PvP or
otherwise) allowed to “train” a guard onto an enemy in protection of your homeland.

By all means, we want to encourage you to play your role, we just cannot allow that roleplay to be done at another player’s expense.