Manage My Booking allows you to make payment for a unpaid booking made online, to view your ticketed booking;
change your contact info or your flight and book extras such as Excess Baggage. Changes cannot be made online if your
booking includes another airline. Contact your travel agent or reservations@proflight-zambia.comWithin 48 hours of departure you can check-in and print a provisional boarding pass.

You must read and accept the conditions below.

Passengers using web check-in are advised that they must not include Dangerous/Prohibited Items in their baggage. Before proceeding please read the
Prohibited Items Notice
and click below to confirm that you have read and understood the regulation.

I declare that I have read and accepted the regulations on Dangerous/Prohibited following on behalf of all passengers in the booking.

Under 18 yrs flying to/from South Africa

Please note that parents/guardians are responsible that their providing documentation for minors under 18 years travelling to/from South Africa.

The new requirements for children travelling to or from the Republic of South Africa take effect on 1 June 2015. The requirements are aimed at establishing the principle that all minors require the consent of their parents when traveling into or out of the Republic.

1. APPLICATION OF THE NEW REQUIREMENTS
1.1. The documents listed under paragraph 4 shall upon request be produced at a port of entry by:
• South African minors upon leaving the Republic, and
• Minors who are foreign nationals and who are visa exempt when travelling through a port of entry of the Republic.
1.2. Minors who apply for a South African visa at any mission or VFS service-point shall be required to submit as part of the application, documents listed hereunder at paragraph 4, prior to such visa being issued.
1.3. Where a minor applies for a visa inside South Africa or at a South African embassy abroad it shall be standard practice for all supporting documents to be submitted prior to the visa being issued. Sworn translations of the documents should be submitted with the visa application as stipulated in Regulation 9(4) of the Immigration Regulations, 2014. However, persons who are visa exempt need not submit any translations when reporting to an Immigration Officer at a port of entry. Supporting documents should either be the originals or certified copies of the originals.

2. EXEMPTIONS
• Minors who began their journey prior to 1 June 2015 shall not be required to produce the documents listed in paragraph 4 should the return leg of the journey occur after 1 June 2015.
• No supporting documents will be required in the case of minors in direct transit at an International Airport.
• Minors in possession of valid South African visas shall not be required to produce the documents listed in paragraph 4 when travelling through a port of entry of the Republic.
• In the case of countries that endorse the particulars of parents in children’s passports, or other official identification documents, these documents shall be acceptable for the purpose of establishing the identity of parents of the travelling minor. Example: Indian passports record the parents’ names on the passport. In this instance, the requirement of an Unabridged Birth Certificate as stated in paragraph 4 may be dispensed with.
• In the case of school tours, the parental consent affidavit may be replaced with an affidavit from the school principal confirming that all consent letters are held by the school. Upon producing this affidavit, immigration officers at ports of entry and South African missions abroad would not require any additional documents from individual scholars such as parental consent, unabridged birth certificates, death certificates, court orders or copies of the passports or identity documents of the parents and of the person receiving the child in SA. This special dispensation applies to all schools registered with the Department of Basic Education and its equivalent abroad. Download the suggested format for this affidavit here.

3. DEFINITIONS
3.1. Alternative Care
• Section 167 of the Children’s Act, 2005 (Act No. 38 of 2005), states that a child is in Alternative Care if the child has been placed in:
- foster care;
- the care of a child and youth care centre following an order of a court in terms of that Act or the Criminal Procedure Act, 1977 (Act No. 51 of 1977); or
- temporary safe care.

3.2. Child/Minor
• South African law regards any person younger than 18 years as a child or minor.

3.3. Equivalent Document
• Any official document (Example: identity document or passport issued by the relevant authority of any country) or letter issued by a foreign government (including a foreign embassy) or a letter issued by the Director-General of Home Affairs of the Republic of South Africa, recording the identity of the parents of a child shall be accepted in lieu of an Unabridged Birth Certificate. These instruments shall serve to identify the parents of the child intending to travel through a port of entry of the Republic.

3.5. Parental Consent Affidavit
• Parental Consent Affidavit is an affidavit which must accompany an Unabridged Birth Certificate or Equivalent Document when any parent is not travelling with his or her child.
• A South African Embassy in the traveller’s country of residence may be approached to commission the oath or solemn declaration required in the Affidavit free of charge.
• The Affidavit must not be older than 6 months when presented. The same affidavit will still be valid for the departure or return in relation to the same journey regardless of the period of the journey.
• A suggested format of the Parental Consent Affidavit is here: ParentalConsentAffidavit

3.6. Unabridged Birth Certificate
• In South Africa, an Unabridged Birth Certificate (UBC) is an extract from the Birth Register containing the particulars of a minor and those of his or her parent or parents. UBCs are official documents issued by the Department of Home Affairs in terms of the Births and Deaths Registration Act, 1992 (Act No. 51 of 1992). All birth certificates containing the details of a child as well as the parents of the child shall be accepted for the purposes of these Requirements as UBCs , regardless of the country of issue.
• In the case of countries that do not issue UBCs, an ‘Equivalent Document’ containing the particulars of the child and his or her parent or parents, issued by the competent authority of that country, or an embassy of that country may be used instead of an UBC. A suggested format for such an Equivalent Document is available at here

4. DOCUMENTS REQUIRED FOR TRAVEL THROUGH A PORT OF ENTRY OF THE REPUBLIC OF SOUTH AFRICA
4.1 Where both parents are travelling accompanied by one or more of their children, such children have to produce:
• Valid passports and an UBC or Equivalent Document for each child travelling.

4.2. Where only one parent is travelling with a child, (or children), each child has to produce:
• A valid passport, an UBC or Equivalent Document for each travelling child and the Parental Consent Affidavit from the non-travelling parent whose details are recorded on the UBC or Equivalent Document.

4.3. An unaccompanied minor has to produce:
• A valid passport; an UBC or Equivalent Document; Parental Consent Affidavit; letter from the person who is to receive the minor in the Republic containing such person’s residential and work address and full contact details in the Republic, a copy of the identity document or valid passport and visa or permanent residence permit of the person who is to receive the minor in the Republic.

4.4. A person who is travelling with a child who is not his or her biological child, such child must produce:
• A valid passport, an UBC or Equivalent Document and Parental Consent Affidavit.

4.5. A child in alternative care shall produce:
• A valid passport and a letter from the Provincial Head of the Department of Social Development where the child resides authorising his or her departure from the Republic as contemplated in section 169 of the Children’s Act (Act No. 38 of 2005).

4.6. Explanatory Notes:
• One of the following documents may be presented in the absence of a Parental Consent Affidavit referred to above:
- A court order granting full parental responsibilities and rights or full legal guardianship of the child exclusively to the travelling parent ;
- A court order granted in terms of section 18(5) of the Children’s Act, 2015, (Act No. 38 of 2005) which is a court order granting permission for the child to travel in the event that there is a dispute or no consent forthcoming from the parent/s of a child; or
- a death certificate of the deceased parent.
• Where only one parent’s particulars appear on the UBC or equivalent document, no parental consent affidavit is required when that parent travels with the child.
• In the case of divorce, where custody of a child/children is shared, parental consent by both parents is required.
• Where a Parental Consent Affidavit is presented, also required are full contact details and copies of the identity documents or passports of the parents or legal guardian of the child.
• The consent of parents recorded as such on the Unabridged Birth Certificate or Equivalent Document shall be required regardless of the marital status of the parents of the child.

5. INABILITY TO CONSENT DUE TO RECENT DEATH OR MENTAL OR PHYSICAL DISABILITY:
5.1. Where any parent/s recorded in an UBC, or equivalent document, are unable to consent to the travel by a child due to recent death, or mental or physical disability, persons acting on behalf of the child/children may apply for a special dispensation in lieu of the parental consent affidavit by directing a request and full motivation, together with all supporting documents (example, treating medical practitioners certificate), to the Office of the Director-General of Home Affairs, at the following e-mail address: consent@dha.gov.za

5.2. Explanatory Note:
• This dispensation only applies to incapacity, and does not apply where a parent is either unwilling to consent or unable to be located due to separation or divorce.
• Where a parent refuses to give consent, a court order in terms of section 18(5) of the Children’s Act, 2005 (Act No. 38 of 2005), may be presented in lieu of such parental consent.

Please provide your surname and booking reference number before consenting that you have read and acknowledge the Dangerous/Prohibited restrictions.

Planning / Baggage

Allowances

Your free baggage allowance is determined by the Fare Type that you book; customers paying our Classic and Flexible Fares enjoy higher free baggage limits. If you book a return flight and mix fare types your baggage limit will differ for each flight; your free baggage allowance is shown on your e-ticket/Itinerary.

The total dimension of each checked in bag must not exceed 157 cms/61 ins. - add the length, width and height of your luggage to obtain its total dimensions.

You may share your allowance with family or friends booked with the same reservation reference. Unlike many airlines Proflight does not limit your weight allowance to one bag.

For film crews and those carrying heavy personal equipment it is possible to pre-purchase additional baggage allowance in units of 15 kgs up to a maximum of 60 kgs per booking. This may be arranged through your travel agent/tour operator, through Proflight reservations or booked directly online. All camera equipment should be properly packaged. Approval to hand-carry your checked equipment to the aircraft can be obtained from the check-in counters when you check in for your flight. Upon arrival to aircraft, you will be allowed to hand it over to the ground handling agent who will place it in the hold. Upon arrival at your destination, our handling agent will hand the equipment over to you either at the aircraft steps or inside the terminal.

Please note that pre-purchasing additional baggage allowance does not guarantee that the baggage will travel with you on the same flight.

Due to limited space in the aircraft cabin, hand baggagemust be placed in the floor space under the seat in front of you (exc. Exit Rows) and is strictly limited to 5 kilos. This allowance includes ladies’ handbags, laptop bags, etc.

Valuable items such as cameras, laptops, phones, iPAD’s e-book readers, cash, documents, etc. are not fully covered by airline insurance and therefore must not be placed in checked-in baggage. Carry all valuables with you.

No single piece of checked baggage may weigh more than 32 kg

Items such as vehicle spare parts, tyres, large mechanical items; fragile or perishable items are not acceptable as checked baggage

Infant Checked Allowance - Proflight operated flights

Booking on other airlines

If you book a point-to- point ticket on another airline such as Mango, Kulula, etc. please note that, unlike Proflight, the checked baggage allowance will relate to one bag – it’s not possible to spread your allowance over a number of bags.

Children & Infants

Children/Youth have the same free checked baggage allowance as Adults

On Proflight operated flights Infants under 2 years have a checked allowance of 10 kgs plus a collapsible pram/buggy/stroller or car-seat (no weight limit), but no cabin baggage allowance

Due to aircraft baggage hold limitations any equipment measuring more than one metre
in any direction should be pre-cleared for carriage through our Central Reservations
office reservations@proflight-zambia.com, at least 48 hours before flight.

Unaccompanied Baggage

Cargo, heavy bags of more than 32 kg, excess baggage above the maximum limit and unaccompanied baggage on schedule flights (except to/from Lower Zambezi) must be booked with our Cargo agents, BidAir Cargo, reservations@bidaircargo.com, who will collect the charges due. Cargo and unaccompanied baggage on flights between Lusaka and the Lower Zambezi should be booked directly with Proflight Zambia and are subject to payment of the ZMW 40 per kilo. Enter your request on the Enquiry Form.

Baggage Storage at Lusaka Int Airport

With a minimum of 72 hours notice passengers can arrange for excess baggage to be stored at the Proflight Zambia storage facilities in Lusaka free of charge. Please select "BAGGAGE STORAGE/LEFT LUGGAGE" on the Enquiry Form.

Please report to the Proflight Ticket Office in the Departures Hall at Lusaka airport with any luggage you don't wish to take with you on Safari and our staff will escort you to the baggage storage area. Proflight Zambia will not be liable for any loss or damage to stored baggage.

Firearms & Ammunition

Firearms, ammunition and firearm parts may only be transported in checked baggage and in the correct container or case. Firearms, ammunition and firearm parts are prohibited as carry-on baggage and must are packed in a special hard-case carrier and carried in the hold (checked baggage). The customer must have completed local police formalities to process the carriage of the firearm. Following is a summary of key regulatory requirements to transport sporting firearms, Handguns, firearm parts or ammunition in checked baggage:

All firearms must be declared to the airline before the check-in process at Proflight Zambia's office, to allow for this process please ensure you are at Proflight Zambia's office in good time as a flight will not be delayed.

The customer wanting to transport a firearm and/or ammunition must be present (without exception) with their license and airline ticket as proof of travel.

The appropriate fee paid if applicable before reaching the check-in counter.

The firearm must be unloaded when handed over at check-in.

The firearm must be carried in a hard-sided container designed specifically for air travel.

The container must be locked.

The passenger must provide the key or combination to the screener if it is necessary to open the container, and then remain present during screening to take back possession of the key after the container is cleared.

Any ammunition transported must be securely packed in fibre (such as cardboard, wood or metal boxes or other packaging specifically designed to carry small amounts of ammunition.)

The ammunition cannot be in the same container as the firearm, it needs to be properly packed and in a separate container as described above.

Black powder and percussion caps used with black-powder type firearms are not permitted in carry-on or checked baggage.

Ammunition

Ammunition up to a maximum of 5kgs, securely packed as detailed in the regulatory requirements will be permitted for carriage as a separate piece of baggage or within checked baggage. Ammunition must be declared in the same way as handguns or sporting rifles. No firearm shall be carried unless its unloaded and carried in accordance with the regulations.

Handling Fee

A handling fee of US$25.00 per sector is charged for the carriage of handguns, sporting rifles and their ammunition. Payment will only be accepted in the form of cash or credit card at the Proflight Zambia office at the airport of departure. (not at check-in). Should you be travelling and returning on the same day the US$25.00 handling fee will only be charged once from first airport of departure.

The handling fee of US$ 25 covers one firearm and up to 5kg of ammunition.

Arrival and Claiming your Firearm and/or Ammunition

Upon arrival at your destination please proceed to the arrival hall where you will present the declaration form for verification prior to collecting your handgun/sporting rifle once it is offloaded from the aircraft. Under no circumstances will you be given your weapon or ammunition from the aircraft.

Excess Baggage Fees - Proflight Operated Flights

Pre-Pay Extra Baggage allowance Bundle

Buy additional checked baggage allowance Bundles online and save money at the airport. Each Bundle allows up to 15kg extra, is valid on all routes and you can buy up to four Bundles giving up to 60 kgs extra per booking. Please note that Excess Baggage Allowance is accepted on a Stand By basis and is non-refundable.

Buy Extra Baggage Allowance Bundle

Prepaid Flat Rate Cost Per 15 kg Bundle

Up to 15 kg excess baggage-max.60 kg per Booking

ZMW 300 (Approx.USD 30 / ZAR 415)

Excess baggage fees paid at the Airport

Once at the airport the only option is to pay the standard Excess Baggage fee of ZMW 40/ZAR 60/USD 4 per kg. There is a maximum limit of 70kg of excess baggage allowed per seated passenger.

Items such as vehicle spare parts, tyres, large mechanical items; fragile or perishable items are not acceptable as checked baggage and should be sent as Cargo.

Excess baggage accepted at check-in on a standby basis and is subject to space being available.

Connecting Flights

If you have a ticket issued by Emirates, Ethiopian Airlines, Kenya Airways, South African Airways or Rwandair the baggage allowance of the ticketing airline will also apply on the Proflight Zambia flights.

We regret that extra baggage allowances given to members of the ticketing airlines’ Frequent Flyer programme will not be honoured by Proflight Zambia.

The turbo-prop and regional jet aircraft used by Proflight Zambia cannot carry the same payload as a large jet aircraft and for safety reasons we may not always be in a position to transport all the permitted interline baggage on one flight. Offloaded baggage will be sent Priority status free of charge on the next available flight. Proflight Zambia is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of 'Standby' baggage.

If you have a ticket issued by Proflight or any airline not listed above, the Proflight Zambia baggage policy will apply

Liability

Checked Luggage

Proflight Zambia will not accept claims for valuable items such as camera equipment, jewellery, computers, videos or optical equipment, etc. that are lost, damaged or delayed as you will not be entitled to any reimbursement under our standard baggage liability, or under any declared excess valuation. Do not attempt to check these items - carry them with you in the passenger cabin (subject to cabin baggage limitations).

Baggage which is already damaged, contains fragile items, is inadequately packed, is not admissible in the cabin or is on 'Standby' will be accepted subject to 'Limited Liability', meaning that these liability limits may not apply.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel, including domestic portions of international journeys, the liability limit is approximately US$9.07 per pound or US$20.00 per kg for checked baggage and US$400.00 per passenger for unchecked baggage.

Time Limit for Action for Baggage Claim

You must send us a written notice (by letter, fax or e-mail) of your claim within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at your the disposal. E-mail notification should be sent to customerservice@proflight-zambia.com

If you have travelled recently with Proflight Zambia and you wish to report a lost or damaged bag please download a Claim Form.

Prohibited Items

Banned, restricted and dangerous goods are articles or substances that are capable of posing a risk to health, safety, property or the environment.

If you wish to travel with any such goods or material, please be aware of the restrictions or steps you may have to take if wishing to travel on an Proflight Zambia service.

To ensure the safety of the aircraft and those onboard, checked in or hand baggage must not contain articles or substances that could pose a danger during transport (some exceptions apply), these include:

Poison

Matches / Lighters
(Only on persons)

Flamable Liquids

Incapacitated Sprays

Acid

Explosives

Bleach

Compressed Gas

Ignitable Gas

Loose Batteries

Restricted items requiring advance notification to Proflight Zambia

The following list covers items that may be carried on Proflight Zambia service but require approval prior to travel, and where quantities or regulation of items are restricted. If you plan on travelling with any of these items you must contact your local reservations department at least 48 hours prior to departure.

Objects with a sharp point or sharp edge - objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

Items designed for chopping, such as axes, hatchets and cleavers

Ice axes and ice picks

Razor blades

Box cutters

Knives with blades of more than 6cms

Scissors with blades of more than 6cms as measured from the fulcrum

Martial arts equipment with a sharp point or sharp edge

Swords and sabres

Workmen's tools - tools capable of being used either to cause serious injury or to threaten the safety of the aircraft, including:

Crowbars

Drills and drill bits, including cordless portable power drills

Tools with a blade or a shaft of more than 6 cms capable of use as a weapon, such as screwdrivers and chisels

Saws, including cordless portable power saws

Blowtorches

Bolt guns and nail guns

Blunt instruments - objects capable of being used to cause serious injury when used to hit, including:

Baseball and softball bats

Clubs and batons, such as billy clubs, blackjacks and night sticks

Martial arts equipment

Explosive and incendiary substances and devices - explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including: