In part one, we saw why 'What do you want?' can be considered the primary question in the solution-focused approach to change. Yet sometimes practitioners are reluctant to ask, because they suspect that they won’t be able to deliver what’s wanted.

If you are ever lucky enough to be handed one of my business cards, as well as my pretty face on it you’ll see a question: it asks, ‘What do you want?’

It does so because this is a central question in any solution-focused (SF) conversation. As a question it may seem an obvious one to ask in many contexts – it is difficult, for example, to imagine getting very far as an organisational consultant or as a coach without it.