We regularly have a requirement for candidates who have a
suitable background in order to work in our client services roles.
There is no doubt that this type of role requires a very personable
type of candidate who will be able to work alongside a range of
clients who all have separate wants and demands. If this is the
direction which you'd like to go in or are looking to take that
next step in a client services based role then we would love to
help you with that.

Employers who require candidates in the pure sense of the term
"Client Services" may be larger advertising agencies to work on
what they class as significant sized accounts for their business.
They will normally be the conduit between the client and the
different departments which lie with the respective advertising
agency. Tasks for such roles may range from the timely delivery of
the strategy of the day, as well as reporting the thoughts and
feelings of the client through to the senior management internally
so changes can be made to offer a better service.

There are similarities between this role and a Project Manager,
depending on the type of agency. Creative agencies manage
projects on more of a one off basis as opposed to an advertising
agency where the work is on-going and retainer based with the
client. They will normally take the brief from the client and
manage it as it is briefed into the agency. They will also manage
the output format and timing as well as any changes which the
project may experience as it develops.

Many people who excel in Client Services roles develop into a
Client Services Director or Senior Project Manager. They will
usually have around 5 or 6 years experience in such roles. Key
elements of such roles include:

An outstanding level of client service and the ability to
support the account management efforts to deliver a great
product

Ensuring satisfied clients, contract renewals and points of
escalation for issues to be resolves is essential

Be in tune with the sector which the business operates in and
feed this back to the organisation for commercial gain

If you would like to talk about proactively searching for a
Client Services role or developing your career to enter this in the
future then don't hesitate to speak to us about it.

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TESTIMONIALS

Laura is one of those rare recruiters that takes the time to really understand both the business and recruit to make sure they're the perfect fit through exhaustive prep, screening, research but also an uncanny understanding of what people really want. I can't recommend her enough for her professionalism and patience.