The Future of Consumerist

Over the last twelve years, Consumerist has been a steadfast proponent and voice on behalf of consumers, from exposing shady practices by secretive cable companies to pushing for action against dodgy payday lenders. Now, we’re joining forces with Consumer Reports, our parent organization, to cultivate the next generation of consumer advocacy.

Stay tuned as Consumerist’s current and future content finds its home as a part of the Consumer Reports brand. In the meantime, you can access existing Consumerist content below, and we encourage you to visit Consumer Reports to read the latest consumer news.

customer service

A video is burning up the interwebs where a couple of Army soldiers tell how Delta charged 14 guys in their unit $200 a pop for checking a fourth bag, running up $2800 in fees. The soldiers are upset because even though standard Delta policy is to allow the military up to three bags for free, their orders said they were allowed four bags. Now they have to submit receipts to get their fees waived. At first it sounds like a slap in the face but other soldiers have chimed to say it’s really not the drama it’s been made out to be and it happens all the time. [More]

Part of

Founded in 2005, Consumerist® is an independent source of consumer news and information published by Consumer Media LLC, a not-for-profit subsidiary of Consumer Reports.