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Knowledge Base

Success for the Customer Journey

Unymira is part of the USU group, which is a leading European software provider based in Germany. We have over 40 years of experience providing innovative customer service products that are designed to improve the quality of customer service and save time and money.

Our Clients

We have over 400 clients globally

Find out what our customers think about Knowledge Center:

Awards

Contact Center Excellence Award

In 2017 we were named by Customer Magazine the winner of the 12th annual Contact Center Excellence Award. This award honors companies that have distinguished themselves as leaders in customer care and contact centers.

CIOReview Award

We were also named as one of the top 20 most promising knowledge management providers of 2017 by CIOReview.

The significance of self-service in customer service

Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.

E-Book - Comparison of knowledge management solutions

If service departments want to improve their knowledge management they often hear: "Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparison free of charge.