JOB DESCRIPTION

Engages with the community, and maintains a healthy environment for customers to post and answer technical support questions.
- Removes and edits posts that are against stated terms of use.
- Corresponds with customers who require redirection.
- Suggests strategies to improve our customer service on discussion forums.
- Works with Community Manager to devise and implement strategies to improve customer service in discussion forums.
- Works to correct behavior of disruptive members.
- Posts within the community, engaging with the community to encourage community member interaction
- Works with Community Manager to devise and implement strategies to improve level of participation on discussion forums.