Value For Money

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Latest Reviews

Their prices have sky rocketed, I mean tripeled for one item no less and It now reads Speigel on their website. This is not the same Newport News clothing company I once knew. I used to get catalogs in the mail and the clothes were beautiful and then after a while they stopped coming so I called for a catalog and they sent it but then never sent another for the following month and then I called again but they never sent any catalog. I just went on the site, what happened to this company? Wow…
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I have purchased many clothes through Newport news. This past year things started noticably being inferior and very cheap looking.
I ordered a $80 blouse that when I received it was the cheapest fabric I have ever seen. It has a pattern that makes it look nice on the model but in reality is garbage. So I did not like it but sometimes that happens.
Next blouse that came I wore to my work in an office. Next day I had a slight rash on my neck, next day it was everywhere the blouse touched…
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The worst return policy in the country. Their sizes are absolutely unreliable and vary on the identical product from job lot to job lot -- yet the customer has to pay for it. My first order of size M leggings were perfect. The next of order of size M leggings were extremely tight. I shouldn't have ordered the following year but I did -- and the same leggings in M were so large they were swimming on me. (And no, my own weight/shape hasn't changed.) They have no policy for exchanges. In the…
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This company has stolen so much money from so many people it is obscene. I ordered from them in February of 2012. They sent me a portion of my order and not the other half. However, they debited my account for ALL of the money. I called them to let them know I did not get the entire order. The less than enthusiastic customer service represntative told me that they did not have the rest of the merchandise and I would get a refund. I did not. A month later, I wrote to them and also filed a…
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I made an online purchase from Newport News on Dec 6th, 2011. When I did not get any kind of shipping notice after a week I checked my order status on the website. It said the order was still \"processing\" so I contacted them via the customer service link on their site. I never got a response, so I called. I was told that they had moved their warehouse and all orders were delayed. No one could tell me when my order would ship, but I was told that they would send it expedited shipping when it…
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I was very disappointed with this company, I paid $23.99 for the shipping with very slow delivery.I received my order after 14 days and found out 2 pieces of my order missing, called customer service 4 times and nobody helped me out, I requested to talk to a supervisor, they answered there are 5000 people waiting before me to talk to the supervisor or manager!!!!means I will never have anybody can solve my problem, it has been over 2 months, still didn't receive my missing order and of course…
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Guest's Comment

Written on: 23/01/2012

After I read the other reviews, I feel better!! Obviously I am not the only one get robbed by this company, but if you will still keep shopping with them after read our reviews, you will be the idiot!!!

Before my items even arrived (ten days late), my checking account was overcharged for the order. All attempts to work this out with customer service were in vain. At one point I was told the only way I could get someone to even look into the issue would be if I were to place ANOTHER order ("just something small would be fine"), so they could generate another customer order number as the previous one had been wiped out by a computer issue! Upon receipt of the order I returned it immediately…
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They used to be a good catalog/mail order store, but no longer. I recently bought an item in two different colors and received two in the same color. They won't do a straight exchange...you have to return the item and order another. If you return it using their return label, they deduct $6.95 from your refund. Considering it's their mistake, that sucks! If you still want the item you ordered in the first place, you have to pay shipping again! If you don't think this is right and try to…
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RUDE CUSTOMER SERVICE AND BAD BUSINESS ETHICS!!!! I ordered items and checked and paid for 3 day express delivery. First I emailed them to find out and I got a response saying email was down, then I called 4 times, first time on hold for 17 minutes, 2nd time 22 minutes, 3rd time 14 minutes and then finally the 4th time they answered. The lady told me that my item was not express delivery even though I had an email that confirmed I paid for express. Then I told her it was incorrect and she…
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I ordered two swimsuits on March 6, 2011. I returned them on March 23, 2011
I then waited for my credit to show up on my credit card. Then on April 25 I wrote them asking where my credit was. They wrote " do apologize for any inconvenience. We will process your return credit today. Please allow 3-5 business days for the credit to appear back to the original method of payment." Wellllll, on May 11th I wrote stating I hadn't yet received my refund. Newport News wrote "do apologize for any…
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Newport News is great if you keep everything you buy. Need to return something? Boy are you in for some frustration!
Here is their policy: If you return the item within 30 days after it shipped you are entitled to a credit on credit card, otherwise you will get store credit. Doesn't sound bad, but I am still waiting for a credit I sent back in Feb of 2011. I've called 2x. They've rec'd the merchandise and agree I am entitled to the credit, but it takes a "few" weeks. Yeah - try 10-16!…
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I purchased a jacket from Newport News and then returned it. I paid for the return postage up front, when I took it to the post office. It took 2 months for Newport News to credit my credit card, then I was not given the full amount back - they subtracted the shipping and handling charges! I do alot of online shopping, and have never had any other company do that! You have to be totally sure you will like the item and it will fit well, because you will definitely loose if you have to return it!…
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Guest's Comment

Written on: 14/06/2011

Well, it gets better.. they just filed for bankruptcy and are refusing refunds for returned items, I have been back and forth with them for over two months, each time they assured me that the charges would be removed. I just got off the phone with them and the basically told me that I would have to continue paying on the amount due although I no longer possess the items.

My advice, cancel any pending orders with them ASAP, they are a sinking ship!

The quality of their clothing is the WORST I'VE SEEEN. I purchased 3 items and one ripped the first time I wore it. the second tore at the elbow a few months later and the third lost buttons. December of 2010 I purchased a sweater that was supposed to come with free Lace Cuffs. It never came with it because I was told it was to be added to the order. I even called them by phone to make sure that the cuffs were going to be shipped with it after I placed the order. It Never happened. I never got…
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Their clothes aren't that great in terms of quality. Each time I've tried to give them a chance again, I regret it. When I return the items I ALWAYS have to call to get them to process my returns-- a month after the return! Their customer service is a joke. Don't do it! Go elsewhere!!…
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Ordered a product they claimed was in stock. They said it was backordered, then slid it again. Whenever I called for status they knew nothing other than what I could look up on the computer which was the latest slide date. Then they said they'd take 10% off for inconvenience. Then cancelled the order.

Pretty lousy service not to have a brand new published item you claim is in stock and eventually cancel. Very disappointing, I'm done with NN…
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My biggest complaint with Newport News is their practice promoting the "insider pass" for another company. They basically enroll you into this insider pass and begin withdrawing funds from your account monthly. When I contacted Newport News to cancel this, I was given an incorrect number(and told they had no idea of the company's name)to cancel the insider pass. I was finally able to obtain the correct phone number, to which I was greeted by a computer operator, already set-up for the canceling…
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Bought a shirt and washed it once. Didn't even put it in the dryer and it had about 15 pinholes throughout the shirt. Run away from this supplier. If you return anything you will be waiting MONTHS for your money. I will never order from them again…
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I ordered a jacket from Newport News that completely fell apart only after three wears! But because I've had the jacket longer then their return policy they wouldn't do anything for me! Their quality is extremely poor and their costumer service is worse! Would never order from them again!…
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Clothes aren't that great. I decided to order a bathing suit and it didn't work out- no big deal normally. I sent it off two months ago and am still waiting for my refund. They said a week ago that it should be coming after two billing cycles. Well im still waiting and was told today that a manager would put a "rush on it". I'm never ordering from them again…
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Had so many bad issues with products, had to return several items that snaps (bra-type) busted. Every interaction w/ Newport News has been a nightmare to resolve. Even when they agree to a refund, it takes 8 weeks (my experience) as they want to keep the money as long as possible. How does this company stay in business?…
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