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Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.

I am a professional photographer who is seriously considering switching to the Lumix mirrorless cameras. Does Panasonic have, or can you suggest, a web site that demonstrates how professional photographers are successfully using the Lumix professional cameras?

In conjunction with our Panasonic.com web site, our Sales and Marketing team also runs LUMIXLOUNGE.COM This site features work from Panasonic’s Luminary team of professional photographers who have migrated to the Lumx mirrorless cameras. The site also features schedules to live on-line and dealer events as well as convenient links to our latest firmware updates. Additional features to expand the site are already in progress.

Have more questions concerning your Panasonic camera?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

How do I install firmware in my camera using an SD card?

Digital Still Camera Firmware Update Guide.

1) Preparation before attempting the update.

A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.

B. Turn off the camera.

2) Copying the Firmware to your memory card.

A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").

E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

3) Updating the camera's firmware.

A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

C. When the Camera has completed the firmware update it will turn itself off and then back on.

D. This completes the update process.

4) Confirming the update.

A. Turn the camera's power back on.

B. Set to"Playback" Mode.

C. Choose the"Setup" menu.

D. Select Version Disp.

Digital Still Camera Firmware Update Guide.

1) Preparation before attempting the update.

A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.

B. Turn off the camera.

2) Copying the Firmware to your memory card.

A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").

E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

3) Updating the camera's firmware.

A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

C. When the Camera has completed the firmware update it will turn itself off and then back on.

D. This completes the update process.

4) Confirming the update.

A. Turn the camera's power back on.

B. Set to"Playback" Mode.

C. Choose the"Setup" menu.

D. Select Version Disp.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

Why am I unable to view the photos on my camera after I have deleted some files from the SD card using the computer?

It is not recommended that you delete or modify any photos on your SD memory card using your PC if you plan to move them back to the camera. Doing so can damage the file allocation table and your camera will not be able to read the files. You should immediately copy the remaining photos from your SD card to your PC. After doing so, using your camera, reformat the SD card.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

My camera's lens won't extend or retract. What do I do?

We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If your lens still will not open or close, we suggest you consider having your camera serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

My lens cover won't open or close. What do I do?

We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still find the lens cover will not open or close, you will want to consider having the camera serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

What should I do to correct a "System Error Zoom", "System Error Lens", or "System Error Focus" message on my camera?

We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still receive the "System Error *****" message you will want to consider having the camera serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

My camera won't power on. What can I do?

If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at: