Cart

Privacy Policy

The present Privacy Policy shall constitute an agreement (hereinafter referred to as the “policy) between 10 Life (hereinafter referred to as “Website” or “Site or “We” or “Us” or “Our”) and its Users/buyers/Customers (hereinafter referred to as “You” or “Your”).

This Privacy Policy has been drafted having regard to our obligations under the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which includes the Australian Privacy Principles (collectively, the Privacy Act). This Privacy Policy is a public document and has been prepared in light of Australian Privacy Principle 1 i.e. Open and Transparent Management of Personal Information.

Please take a few moments to read this Privacy Policy. By accessing our Services, you agree to accept the terms and conditions of this Privacy Policy and are aware that our policies may change in the future. By using our Services, you are consenting to the Collection, Use and Disclosure of your Personal Information as set forth in this Privacy Policy.

Although we may attempt to notify you when changes are made to this Privacy Policy, you are responsible for periodically reviewing any changes which may be made to the Policy. We may, in our sole discretion, modify or revise the Policy at any time, and you agree to be bound by such modifications or revisions.

1. INTRODUCTION
1.1 We respect your privacy. This Privacy Policy explains what information we collect, how we use that information, and what choices you have.

1.2 This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organizations. It is in addition to any specific policies concerning specific services. We reserve the right to amend this privacy policy at our sole discretion, without prior notice, at any time. They become effective from the time of posting. Our website is the sole owner of any information collected by them.

1.3 We are committed to the following standards, on a commercially reasonable basis:

a) To collect and use only the minimum information necessary for us to deliver high quality service to customers, to administer our business, and to inform them of our services.
b) To protect the information of our customers shared with us, maintaining strong standards of security and confidentiality.
c) To keep customer files, if any, complete, up to date, and accurate.

2. DEFINITIONS
2.1 “Collect” means gather, acquire or obtain by a lawful and fair means, information in circumstances where the individual is identifiable or identified.

2.2 “Disclosure” generally means the release of information outside our Company, including under a contract to carry out an “outsourced function.”

2.3 “Express Consent Consequences” includes the fact that that we will not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act in the event that you provide consent to the disclosure of your Personal Information by us to an overseas recipient and the overseas recipient handles your Personal information in breach of the Privacy Act.

2.4 “Expressly Informed” means the circumstance where we have provided you with a clear statement (either verbal or in writing) of the Express Consent Consequences.

2.6 “Personal Information” means information that is not Sensitive Information, including information or an opinion (whether information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. This includes, but is not limited to, an individual’s first name, last name, email address and password.

2.7 “Primary Purpose” is the main reason for the Collection of any Personal Information.

2.8 “Reasonable Expectation” means a reasonable individual’s expectation that their personal information might be Used or Disclosed for the relevant purpose.

2.9 “Secondary Purpose” means a purpose of Use or Disclosure other than a Primary Purpose.

2.10 “Sensitive Information” is given its meaning in section 6(1) of the Privacy Act 1988 (Cth).

A) Mandatory Personal Information:
As a general rule, to enable us to correctly identify you, to provide you with the services you have requested and to communicate with you, the following minimum information must be provided in order for your request, application, etc. to be processed:

B) Optional Personal Information:
Other personal information may be requested to help identification (e.g. date of birth, nationality by country, etc.) or to enable us to understand your profile so you can be provided with better and more appropriate services.

a) Email address information:

i) Your email address is mandatory when you use our Services.

ii) Electronic communication is for most purposes our preferred method of communication because it is generally convenient, rapid, environmentally friendly and efficient. Please note that each email address must be unique and that you are not allowed to share email addresses with another person.

C) Anonymous Information:
i) At or before the time, or, if that is not practicable, as soon as practicable after, we Collect your Personal Information, we will notify you of the matters required pursuant to Australian Privacy Principal 5: Notification of the Collection of Personal Information, by providing you with this Privacy Policy, or by notifying you of how you may access this Privacy Policy.

D) Information we collect automatically when you use our services:
When you access or use our Services, we automatically collect information about you, including:

a) Log Information: We log information about your use of our website, including your browser type and language, access times, pages viewed, your IP address and the website you visited before navigating to our website.
B) Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity (“IMEI”) and mobile network information.
c) Location Information: When you agree to this policy, we will collect information about the location of your device to facilitate your use of certain features of our Services, determine the speed at which your device is traveling, add location-based filters (such as local weather), and for any other purposes.
d) Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect and store information, and this may include sending cookies to you. A “cookie” is a small data file transferred to your computer’s hard drive that allows a Website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Overall, cookies are safe, as they only identify your computer to customize your Web experience. Accepting a cookie does not provide us access to your computer or any Personally Identifiable Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus. Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Safari, Firefox or Google Chrome) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some website features that will not be available to you, and some Web pages may not display properly. To support the personalized features of our website (such as your country and language codes and browsing functions) we must send a cookie to your computer’s hard drive and/or use cookie-based authentication to identify you as a registered website/app user. We do not, however, use so-called “surveillance” cookies that track your activity elsewhere on the Web. We may also collect information using web beacons (also known as “tracking pixels”).

4. HOW WE USE YOUR INFORMATION AND WHEN WE MAY DISCLOSE IT
4.1 We hold Personal Information which has been collected to Use and/or Disclose for our Primary Purposes, including but not limited to:

i) promoting daily deals to you;
ii) answering your inquiry;
iii) sending you additional materials relating to our Company and services that may be of interest to you; and
iv) providing you with effective customer service.

4.2 We also hold Personal Information which is used and/or Disclosed for purposes other than its Primary Purposes (Secondary Purposes). You provide your consent to us Using and/or Disclosing your Personal Information for the following Secondary Purposes:

i) billing and account management;
ii) business planning and product development;
iii) enabling us to better understand your needs and interests;
iv) improving the content, functionality and usability of our services;
v) improving our marketing and promotional efforts;
vi) for any other purpose identified in any other agreement between us and you;
vii) issues, news or other information relevant to your dealings with us, or about us generally, or the industries in which you or us operate; and
viii) as otherwise described in this Privacy Policy.

4.3 We may Use and/or Disclose your Personal Information for any Secondary Purposes not included in this Privacy Policy if:

i) the Secondary Purpose is related to a Primary Purpose; and
ii) you would have a Reasonable Expectation that we would Use the information for that Secondary Purpose.

4.4 From time to time we may disclose your Personal Information to organizations outside of our Company in order to deliver the services you require. Your Personal Information is disclosed to these organizations only in relation to us providing our services to you. These organizations carry out, amongst other services, our:

4.5 We will take reasonable practicable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.

5. DIRECT MARKETING
5.1 You consent to our Company using and/or disclosing any Personal Information Collected from you for Direct Marketing purposes, whether Collected via telephone or otherwise, but subject to the terms of this Privacy Policy.

5.2 Unless otherwise provided in this Privacy Policy and in accordance with the Privacy Act and the Spam Act, our Company retains the right to Use and Disclose your Personal Information for Direct Marketing purposes:-

(a) that has been Collected from you in circumstances where:

i) you have provided consent to do so; or
ii) it is within your Reasonable Expectations; or
iii) where it is impracticable to obtain your consent;

(b) that has been Collected from any third party in circumstances where:

i) you have provided consent to do so; or
ii) it is impracticable to obtain your consent.

5.3 In each Direct Marketing communication, we will include a:

i) prominent statement appearing on the relevant piece of marketing material notifying you of your right to Opt Out from further Direct Marketing; and
ii) simple means for you to Opt Out of receiving further Direct Marketing communications of that kind.

5.4 Should you Opt Out, we will stop Using and/or Disclosing your Personal Information for Direct Marketing purposes.

5.5 We will not Use your Sensitive Information for Direct Marketing purposes.

6. ENSURING INFORMATION IS ACCURATE AND UP-TO-DATE
6.1 We take reasonable precautions to ensure that the Personal Information we Collect, Use and Disclose is complete, relevant and up-to-date.

6.2 However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:

i) let us know if there are any errors in your Personal Information; and
ii) keep us up-to-date with changes to your Personal Information such as your name or address. You may change your personal details by contacting us.

7. HOW WE PROTECT YOUR INFORMATION
7.1 We shall take reasonable steps to protect the Personal Information from misuse, interference, loss and unauthorized access or disclosure. This may include taking reasonable steps to destroy or permanently de-identify Personal Information once it is no longer needed for any purpose for which it may be used or disclosed in accordance with Australian Privacy Principal 11.2, subject to the exceptions contained therein.

7.2 We will not attempt to match de-identified or anonymous data Collected through surveys or such online devices as “cookies”, with information identifying an individual, without the consent of the relevant individual.

7.3 We require our employees and contractors to perform their duties in a manner that is consistent with our Company’s legal responsibilities in relation to privacy, including those in this Privacy Policy.

7.4 We will take reasonable steps to ensure that Personal Information is only accessible by people who have a genuine “need to know” as well as “right to know.”

8. HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION
8.1 We will permit its records containing your Personal Information to be accessed by you when required by the Privacy Act. We may, however, refuse to provide you with access to your Personal Information if one or more of those matters contained in Australian Privacy Principle 12.3: Access to Personal Information – applies, including but not limited to instances in which:

i) we reasonably believe that giving you access to your Personal Information would pose a serious threat to the life or to the health and safety of any individual (including you);
ii) giving access to the information would have an unreasonable impact on the privacy of any other individual;
iii) your request for access is frivolous or vexatious or giving such access will be unlawful

8.2 If we are satisfied that:

a) having regard to the purpose for which the information is held, the information is inaccurate, out of date, incomplete or irrelevant or misleading; or
b) you (as the person to whom the Personal Information relates) request that we correct the information; we will take reasonable steps to correct our records containing your Personal Information as soon as practically possible in accordance with the Privacy Act.

8.3 If you:

i) wish to lodge a request to access and/or correct your Personal Information; or
ii) have been refused access to your Personal Information by us for any reason described in this Policy and you wish to challenge that refusal; you may do so by contacting our Chief Operating Officer as per the details provided in the Policy.

8.4 We will not normally charge a fee for processing an access request unless the request is complex or is resource intensive. We do, however, reserve the right to charge an administration fee if an individual requests access to their Personal Information more than once in a three month period.

8.5 Where our Company offers online account management facilities, you can use this capability to control aspects of your account, including amending or updating certain Personal Information.

9. TRANSFERRING INFORMATION OVERSEAS
9.1 If we send Personal Information overseas, our Company will take steps which are both reasonable and practicable to ensure that the overseas recipient handles such information in accordance with the Privacy Act.

9.2 We may disclose Personal Information to an overseas recipient if:

i) you are Expressly Informed of the intended disclosure of your Personal Information to the overseas recipient, and you provide consent accordingly; or
ii) we reasonably believe that the overseas recipient is subject to a law or a binding scheme that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way in which the Privacy Act seeks to protect same and you can access mechanisms to enforce the protection of your Personal Information under that law or that scheme; or
iii) the Disclosure is required or authorized by an Australian court or tribunal or under Australian law.

10. CHILDREN’S PRIVACY:
10.1 Protecting the privacy of young children is especially important. Thus, we do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Service or send any information about yourself to us, including your name, address, telephone number, or email address unless such acts are done by an individual who is under 18 but not below the age of 13 that too under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use and this privacy policy. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

10.2 No one under age of 18 may provide any personal information for accessing the Service. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us through our privacy help page.

11. LEGAL DISCLAIMERS:
We hold the complete right to disclose the customer’s personally identifiable information if required by legal authorities. This disclosure is done so as to comply efficiently towards the judicial proceedings.

12. OPT OUT
We provide all customers with the option of opting out or unsubscribing from all promotional and non-essential communication. You can unsubscribe either by clicking on the unsubscribe link in the promotional communication or by sending an email to our customer care department. However, all communication about orders that are placed (including but not limited to order confirmation, shipping information, delivery information and order modification) cannot be unsubscribed from.

13. LINKS TO THIRD PARTY WEBSITES
Our website contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

14. ADVERTISING
Advertisers and advertising networks place ads (including sponsored links in search results) on our website. These companies, as well as data analytics companies who service them, may use cookies, pixel tags, mobile device IDs and other similar technologies to collect data about you when you visit our website. They use the data to enable them to track your activity across various sites where they display ads and record your activities, so they can show ads that they consider relevant to you. You may opt-out of receiving targeted online advertising from advertising networks that is delivered on our website.

15. CHANGES TO THE PRIVACY POLICY
We may, in our sole discretion, update this Privacy Policy at any time and from time to time. The changes will be communicated to you via email or will be updated on the website which you are required to check time and again. Your continued use of our Services will indicate your acceptance of any changes to the Privacy Policy.

16. CONTACT US
If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information about our information management practices, you can contact us at admin@10life.com.au.

Follow Threadbox

Sign up to our newsletter

Quick Links

Once you have signed up to ThreadBox, you will be charged your 1st month’s subscription box instantly. You will then receive your 1st package in 5-7 business days. Ongoing your ThreadBox subscription will charge your nominated account monthly and will be debited on the 25th of each month. You may pause, skip or cancel your subscription at any time, just contact accounts@threadbox.com.au