AOL started out with such promise as the granddaddy of the Internet, and then it went downhill. Last year, the New Yorker's Ken Auletta reported shocking behavior: "The company still gets 80 percent of its profits from subscribers, many of whom are older people who have cable or DSL service but don't realize that they need not pay an additional twenty-five dollars a month to get online and check their e-mail. 'The dirty little secret,' a former AOL executive says, 'is that 75 percent of the people who subscribe to AOL's dial-up service don't need it.'"

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