Manage property onboarding including CRM system activation, overseeing property training on CRM related integrations and loyalty, as well as all property deactivations.

Manage system integrations as related to the CRM, daily functionality, product enhancement software specifications and quality control, for all integrations including but not limited to: CRS, PMS, Mobile applications, web applications and any integrated sales and catering platform.

Manage relationships with vendors and virtual team members as related to the CRM, including but not limited to the CRM provider, the Call Center, the CRS provider, OTA channels for system integrations

Provide performance metrics against KPI’s and key metrics under management to leadership teams and stakeholders on a regular cadence.

Identify business development opportunities with other 3rd party companies to engage with Hello Rewards members, drive ancillary revenue streams, and source rewards and perks.

Discuss business terms and negotiate preferable agreements with 3rd parties.

Manage property onboarding including CRM system activation, overseeing property training on CRM related integrations and loyalty, as well as all property deactivations.

Manage system integrations as related to the CRM, daily functionality, product enhancement software specifications and quality control, for all integrations including but not limited to: CRS, PMS, Mobile applications, web applications and any integrated sales and catering platform.

Manage relationships with vendors and virtual team members as related to the CRM, including but not limited to the CRM provider, the Call Center, the CRS provider, OTA channels for system integrations

Provide performance metrics against KPI’s and key metrics under management to leadership teams and stakeholders on a regular cadence.

Identify business development opportunities with other 3rd party companies to engage with Hello Rewards members, drive ancillary revenue streams, and source rewards and perks.

Discuss business terms and negotiate preferable agreements with 3rd parties.