Role Play Exercise (may be called an "employee discussion," "subordinate interview," "counseling exercise," “subordinate conference exercise,” "staff meeting," "conflict resolution exercise," "customer service," "complaint," "community meeting" exercise etc.) begins with a preparation phase in which the candidate reviews information about the subordinate(s), complaint(s), and the problem(s). Candidate then meets with the subordinate(s) or citizen(s) (trained role players or assessors acting as role players) in a fully-interactive fashion to work out a plan to resolve the problem(s), address complaints, or improve performance. There may be a written report/memo completed by the candidate following the meeting. This module includes 18 practice exercises.

Each of our Assessment Center/Interview Training Modules include:

A PowerPoint slide presentation, along with Mr.
Rockhill’s voice-over talking you through what you need to know, do, and
say to prepare for and to excel in your test, structured oral
interview, or assessment center. This includes a detailed description
of the exercises and techniques used by the consultant conducting your
Assessment Center/Interview (if available) or detailed descriptions of
our Universal products.

Step-by-step "How To" instructions for each type of Assessment Center Exercise/Interview. No other preparation firm can match our detail.

Each exercise/interview question set is selected
according to the consultant conducting your Assessment Center or
according to the style of Assessment Center conducted by many
departments and consultants.

Each exercise includes either an exercise model, performance checklist, and/or a suggested responses guide.