JOB DESCRIPTION

Boardwalk Inn Bell Service Attendant A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell Service Attendant with the Boardwalk Inn, your knowledge of the hotel and the professionalism you display will create a sense of "welcome" for our property. Summary of Responsibilities: Reporting to the Hotel Operations Manager, responsibilities and essential job functions include but are not limited to the following: Responsible for the delivery of Guest's to their room, luggage, messages and any other items for delivery within the Hotel Consistently offer professional, friendly and engaging service Ensure the timely and efficient transfer of luggage to and from the guest's room To ensure the guest is familiar with their room upon arrival i.e. Temperature control, amenities etc. Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Service Agents Assist guests regarding hotel facilities in an informative and helpful way Must have flexibility, able to work Weekends and Holidays. A clear Driving record a must. Follow department policies, procedures and service standards, including all safety policies other duties as assigned Requirements: Previous customer related experience an asset Excellent communication skills and a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Constant kneeling, pushing, pulling, lifting EOE