Good location and no problems with cleanliness in my room. Acceptable size room given location and price. Staff i met were friendly. Downside was no towel in bathroom which I...
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Good location and no problems with cleanliness in my room. Acceptable size room given location and price. Staff i met were friendly. Downside was no towel in bathroom which I discovered only on stepping out of the shower, and had to make more use of the floor towel/ mat than I would have hoped! Breakfast was included in the price but was very limited and disappointing, perhaps my expectations were too high in this price category. Better to head down the road to Pret A Manger in my view for better quality, fresher pastries etc. Unlike the nearby Premier Inn there was no formal bar (a few bottles available from reception)

My girlfriend and I stayed hear for a couple of nights. Staff where all very friendly and helpful. Room was ok as it was clean and tidy. For what we...
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My girlfriend and I stayed hear for a couple of nights. Staff where all very friendly and helpful. Room was ok as it was clean and tidy. For what we paid for the room we couldn’t it was good value. We never had the breakfast as we was always out and about bright and early. Only a couple of little issues the towel rail was red hot and my girlfriend burnt her arm. The second day after they cleaned our room we where left with only four small hand towels. The tea and coffee was also never refilled in the morning. All in all it was fine for the money we paid and we both slept ok.

Stayed in 2015 to attend an event at Royal Albert Hall, location is good but the hotel is average. Breakfast is nice, but service lacks attentiveness and attention to detail....
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Stayed in 2015 to attend an event at Royal Albert Hall, location is good but the hotel is average. Breakfast is nice, but service lacks attentiveness and attention to detail. Rooms, decor and cleanliness and below average.

In reality the time of booking the hotel was being marketed as 4 star, in reality it is a low 3 as a new or newly refurbished premier inn standard hotel would blow it away every time.

Due to our concerns about the cleanliness the hotel staff were apologetic and refunded our stay so I was inclined to give this a 3 star review. That being said I have awarded it a 2 as the advertised lift is at the top of 2 narrow flights of stairs. My partner has mobility issues and while able to climb the stairs at the time, it was a struggle and this ruined the experience of the hotel. I know this probably can't be helped in an older building, however it is not acceptable to advertise a hotel as having a lift only for wheelchair users, the disabled and elderly not to actually use the hotel, nor be able to speak to reach reception upon arrival as it is up said stairs.

Ronnie C, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review

Dear guestThank you for your review and I am sorry that wed id not meet your total expectations.

I am slightly surprised about the comment being no lift. Of course we do have a lift that goes from the ground to the floor though it is on the side entrance and this is very clearly marked right at the front entrance.There is no way we can advertise a lift if we didn't have one. I am assuming that you used the seraphine Olympia rather than Seraphine Garden which of course does not have a lift from ground but this is very clearly marked on all the websites including our own.

We stayed for two nights in this small hotel hidden away on Kensington high st.
The hotel was clean and comfy as was our spacious room on the third floor....
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We stayed for two nights in this small hotel hidden away on Kensington high st.The hotel was clean and comfy as was our spacious room on the third floor. Complimentary breakfast was more than ample and staff were polite and helpful.Best of all was the location being close to underground and Royal Albert hall a short walk away. Thank you Best Western for making our stay pleasant.

Ronnie C, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review

Dear guestOn behalf of the entire team can we say a huge thank you for your wonderful comments and endorsement of the hotel.

Currently sat in this hotel in room 305. Paid £112 for a Thurs night which is cheap but would rather pay more elsewhere next time. The room is SO SO...
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Currently sat in this hotel in room 305. Paid £112 for a Thurs night which is cheap but would rather pay more elsewhere next time. The room is SO SO loud! Asked reception for a room away from the road but they are apparently to busy. When I told receptionist my room was too loud to sleep he said "oh are you at the front of the building?" - clearly it's a well known issue with front rooms. It's not just a tiny bit of traffic noise, it's ridiculously loud so that you feel like there is no wall or window between the road. If it's a known problem at least get guests ear plugs or warn them that it's not suitable for those who value sleep. The room (305) is tiny which is fine for price but not 100% clean. I've uploaded pics of the dirty cup and dirty shoe print in the shower. There are also vits/dirt in corners of bathroom. I don't mind a tiny room if ita clean and quiet enough to sleep but this may be the worst hotel I've ever stayed at....

Ronnie C, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review

Dear GuestThank you for your review and since the hotel is situated on Kensington high street there could be some noise issue. As you are well aware all the rooms are double glazed and we do get light sleepers where this becomes an issue.