Different Types of Conflict Lesson 1

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.
Upon completing this course, you will be able to:
1. Identify the different types of conflict
2. Illustrate the positive aspects of conflict
3. Provide examples of positive ways to deal with conflict

教学方

Najla DeBow

脚本

Different Types of Conflict, Lesson 1. Before we get started, let's go ahead and take a look at our objectives. Objectives for different type of conflict are, describe the different types of conflict, identify the sources of conflict and explain the levels of conflict. Let's start with the different types of conflict. Constructive conflict is the most effective conflict situation that you can encounter. It encourages the expression of opinions in a controlled and respectful manner. Constructive conflict also sets the stage for healthy conflict and for resolution. It also encourages growth and innovation. When you're working in an environment where you have constructive conflict, it allows ideas to be exchanged in a healthy manner. Which also stimulates additional methods or methodologies to explore. It also supports and reinforces alternative ways of thinking by allowing individuals with opposing opinions to speak freely. It also provides additional management options in the sense that when individuals can speak freely, then an exchange of healthy ideas takes place and management can explore those ideas to their conclusion. The opposite of constructive is destructive conflict. And this is basically an unhealthy environment, which controls thoughts and does not empower individuals for alternative ways of thinking. Destructive conflict and contributing factors are, the lack of flexibility, which basically means that management or leaders or even your peers are not open to alternative ways of thinking or even methods to approach tasks in a functional way. They allow issues from a personal nature to get in the way of controlling an environment, and it causes more destructive behavior. It also ultimately can poison the company. When you control individual's thoughts in a destructive manner, then people stop thinking and exploring new and different ideas. You start getting in to the sense of, well this is the way we've always done it, and you don't explore alternative methods.