Front Desk Agent

Escort the guest to their accommodations and inform them of all spa services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout their stay. Thorough knowledge of all spa services and amenities and to practice aggressive hospitality.

Duties and Essential Functions

Understand guest inquiries and provide responses.

Focus attention on the guest's needs with a sense of urgency.

Work well under pressure of arriving and departing guests.

Remain stationary at an assigned post for extended periods of time.

Regular attendance in conformance with standards.

May be required to work varying schedules to reflect business needs of the Spa

Required to attend all training sessions and meetings.

​

Requirements

Specific Job Knowledge, Skills, and Abilities

The individual must possesses the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job, with or without reasonable accommodation:

Required:

Ability to satisfactorily communicate in English and any foreign language with the guests and visitors, management and co-workers to their fullest understanding.

Ability to provide legible communication and directions.

Ability to input and access data in spa POS or computer systems.

Ability to prioritize, organize and to make good judgments.

Ability to work cohesively with co-workers as part of a team.

Ability to read and comprehend instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on­one and small group situations to customers, clients, and other employees of the organization.

Qualification Standards

Education: Hospitality background with Bachelor degree is preferred.

Experience: 2 to 4 years related experience and/or training, or equivalent combination of education and experience.

Job Info

New York, NY

Posted on:
08/04/2017

Position Available: Immediately

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Medical&Dental&Vision; Commuter Benefits; Paid Time Off;

Management Position: No

Entry Level: Yes

Contact Info

Hiring Contact: Rena Ding

Contact Title: HR

Description

Position Purpose

Escort the guest to their accommodations and inform them of all spa services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout their stay. Thorough knowledge of all spa services and amenities and to practice aggressive hospitality.

Duties and Essential Functions

Understand guest inquiries and provide responses.

Focus attention on the guest's needs with a sense of urgency.

Work well under pressure of arriving and departing guests.

Remain stationary at an assigned post for extended periods of time.

Regular attendance in conformance with standards.

May be required to work varying schedules to reflect business needs of the Spa

Required to attend all training sessions and meetings.

​

Requirements

Specific Job Knowledge, Skills, and Abilities

The individual must possesses the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job, with or without reasonable accommodation:

Required:

Ability to satisfactorily communicate in English and any foreign language with the guests and visitors, management and co-workers to their fullest understanding.

Ability to provide legible communication and directions.

Ability to input and access data in spa POS or computer systems.

Ability to prioritize, organize and to make good judgments.

Ability to work cohesively with co-workers as part of a team.

Ability to read and comprehend instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on­one and small group situations to customers, clients, and other employees of the organization.

Qualification Standards

Education: Hospitality background with Bachelor degree is preferred.

Experience: 2 to 4 years related experience and/or training, or equivalent combination of education and experience.