As the Technology and Release Manager for IT Operations you will proactively lead multiple teams that support the hardware and software infrastructure, which underpins our delivery of services to staff across NHS Digital and our customers that use NHS Digital Services.

You will contribute to our technical strategy, using your knowledge of the latest technologies, and lead on the analysis and impact of the directions from our Executive Management Team (EMT).

A core responsibility of your role will be to oversee major system upgrades and be a senior contact point for resolving operational escalations. You will have accountability for the support, release and deployment teams within our Platforms area and you will work to ensure that our SLAs and KPIs are achieved.

Further information is available in the attached role profile.

About you

We want you to be set for success, these are the key skills and experiences you will have:

A thorough understanding of ITIL, Service Management and the IT Operations industry in addition to having a proven and experienced technical background in Azure, AWS, VMware, Microsoft and Cisco technologies

Excellent stakeholder management skills, with the ability to communicate and influence effectively

A comprehensive understanding of the requirements for supporting and maintaining ICT technology

About us

We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day.

We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients.

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research.

We are proud of what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

This is a chance to be part of an organisation that makes a real difference on a national scale.

What we offer

In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

27 days annual leave entitlement increasing with service

Buy and sell annual leave scheme

Contributory Pension (with a 20% contribution from us toward the cost of your pension)

High profile work providing professional development and ability to significantly impact on health and care services

This is a chance to be part of an organisation that makes a real difference on a national scale.

NHS Digital values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities.

Roles at NHS Digital are subject to a basic Disclosure and Barring Service (DBS) check and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service following an acceptance of an offer of employment. Basic checks provide details of convictions and conditional cautions that are considered to be unspent under the terms of the Rehabilitation of Offenders Act 1974.

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