SATURDAY OPENING IN December

Sat 8th December 8:30 - 2:30

We will be closed For Staff Training on the following dates.

Tuesday January 8th from 1pm

Tuesday February 12th from 1pm

Tuesday March 19th from 1pm

The Leyland Collaborative

Practices in Chorley & South Ribble are working together in groups to offer weekend, bank holiday & weekday evening appointments for their patients. These additional appointments may be held at another surgery within the Leyland group rather than at Sandy Lane. Please be aware, regardless of the time or location of the appointment, you must ring Sandy Lane in normal opening hours to book or cancel an appointment. The group consists of the following practices

SANDY LANE SURGERY

MOSS SIDE MEDICAL CENTRE

WORDEN MEDICAL CENTRE

CENTRAL PARK SURGERY

THE VILLAGE SURGERIESCroston / Eccleston

STATION SURGERY

We can now offer you an enriched Summary care Record

Patient Online Services

We now have nearly 4000 patients who are using our on-line service Patient Access to book appointments, order prescriptions, There is also an option to view your medical record including test results and hospital letters. For more information CLICK HERE

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery or email ann.walker3@nhs.net to find out - thank you

Telephone Appointments

Are available for minor queries or reviews if you do not need to be physically examined.

Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text.

NHS Health Checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception.

If you are using a tablet or a smart phone please download the app called Patient access form your google or apple app store.

To register download this Application Form, Fill the form in completely and bring it with your I.D. which could be a passport or a driving licence and a utility bill into the surgery. (If for some reason you cannot get to the surgery or have no ID please contact reception we can still register you)

NOTE*Your details must be an exact match to those we have on our practice system and unique to you including your mobile telephone number and email address. If your details are not up-to-date on our system then please inform us first.

The practice has the right to deny or remove online access to services for anyone that doesn’t use them responsibly.

Please read this carefully before you register.

What is Patient Access

Patient Access is an on-line service for you to use at home 24/7 to register you must be 16 years or over and need to have the following 3 things

A personal email address unique to you

Proof of identity ( if this is not possible speak to us we can still register you)

A computer, laptop, tablet or smart phone.

PA allows you to manage your appointments, prescriptions and health matters easily and at your convenience from wherever you are. All information is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.

Levels of registration explained

There are two levels of registration for Patient Access at Sandy Lane Level 1 and Level 2

LEVEL 1

Any one 16 years or over can register at any time You will be able to:

Order repeat prescriptions on the go and see the progress

Book / cancel appointments - (appointments available on-line mirror those available if you were to phone the surgery)(fresh appointments are released online daily at 8am)

View your immunisations and allergies

Send private messages to the surgery (not for prescriptions or complaints)

Update your contact details

If you take ill away from home you can show other healthcare workers a list of your medications to help them treat you

This is very helpful for patients who have busy lives and can not always telephone at 8am to make an appointment or pop into the surgery to order repeat medication.

LEVEL 2

Anyone 16 years and over who has been registered with the surgery for a minimum of 6 months

View all coded information in your records for example a diagnosis or problem

View all filed test results

View all documents including hospital letters etc.

If you take ill away from home you can show other healthcare workers a detailed summary to help them treat you

A Doctor must grant access for you to have LEVEL 2 but if for any reason the GP refuses to grant you permission to view any areas, a full explanation will be given or the GP might insist on an appointment to discuss this with you before Level 2 is granted. Level 2 is very helpful for patients who want to take an active role in looking after and monitoring a long term illness or chronic disease.

Confidentiality

It will be your responsibility to keep your login details and password safe and secure. It is up to you whether or not you allow someone else maybe a relative or carer to have access to your log in details and medical records. But it is ultimately your responsibility to keep the information safe and secure. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Coercion

If you think you may be pressured into revealing any details from your medical record against your will, it is best you do not register for this online service at this time.

Problems / Support

If you have any problems with your account please contact the Patient Access on-line support center first but if your problem persists you can contact us on 01772 214690 or email ann.walker3@nhs.net to see if we can help (please note that this department is not manned 24/7.)

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. If this happens you will be given a full explanation. Remember your account is for your use only you cannot make appointments for anyone else.

More information

For more information about keeping your medical records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure

If you have any questions about Patient Access, please contact Ann Walker at the surgery on 01772 214690 or email:- ann.walker3@nhs.net

Appointments

Appointments are available at reception for members of the nursing team. A wide range of services are offered as you will see from the list below. As different services may require differing amounts of time, it helps if you are prepared to advise reception of the purpose of your appointment. There is, however, no compulsion to do this, and your confidentiality will be respected at all times.

Nurse Services

Chronic Disease Reviews

Diabetes

Heart Disease/Stroke

Hypertension

Asthma/COPD

Dementia/ mental health

Chronic kidney disease

Learning Disabilities

PAD

Rheumatoid Arthritis

All of the above are dealt with in our CDM clinics.

If you have diabetes plus any other chronic disease these will be managed in your 6 monthly reviews in the diabetic clinics.

Other Services

Cervical cytology

Family planning

Blood Pressure Checks

Injections

Childhood immunisations

Skin problems such as eczema and psoriasis, rashes, bites and stings

Travel and health advice & vaccinations

Health Care Assistant Services

Emergency Blood tests

Blood pressure checks

ECG

New patient medical checks

Weight and diet advice

Flu vaccinations

Spirometry

Urine testing

Phlebotomy Service

We offer a phlebotomy service (blood clinic) on Monday, Wednesday and Friday morning by appointment only.

District Nurses

The community nursing team delivers skilled nursing care in people’s homes. They are in contact with the GPs and come into surgery on a regular basis. Their direct telephone is 01772 644669. There is an answer phone to leave messages if they are not available when you ring.

Health Visitors

The health visitors are part of the community health services and are all qualified nurses with special training and experience in child health. They are in contact with the GP's and come into surgery regularly. Their direct telephone number is 01772 644114.

Midwives

The surgery has a skilled team of community midwives. Clinics are held each week offering antenatal care. Post natal care is also available in surgery.

Test Results

Our receptionists are extremely busy first thing in a morning making appointments so if you are ringing for a test result please telephone between 11:00 and 15:30 by contacting the main surgery number.

If we have your mobile number you may receive normal test results by text.

If you are registered for our on-line Service Level 2 you can view your test results from home.

If you are registered for Patient Access you may see your blood results in your medical record

If your test is abnormal the GP will instruct the receptionist to ring you or send a letter to inform you of what to do next.

For reasons of confidentiality please ring in person for test results. Receptionists are not medically trained so they may only tell you if a result is normal or that you need to make an appointment to see a doctor.

Some results can take five or more days to come back and you will be advised when to call when your test is taken.

If you have been asked to record your blood pressure upload this form to record your results Patient Home BP Record

What is the Patient Support Liaison Team / Cancer Champions

In May 2018 we introduced a non-clinical team to help support patients and their families who are facing a recent chronic diagnosis. This could be cancer, dementia, or any other serious incapacitating disease.

If you have had a recent life changing diagnosis we will send you a letter to introduce ourselves, including photographs, so that you know who we are. We will follow up the letter with a telephone call shortly after to see if there is anything you need or anything we can help you, your carers or family with.

You can ring us direct to order your medication, make appointments, listen to any problems/concerns you may have. We can provide you with information about services that may help and sort out things quickly on your behalf.

If we do not know the answer to your questions we will find someone who does. Our clinical Lead is Jenny Williams, ANP, who is always here to advise us.

If you do not feel like talking you can always simply email us with any queries or problems.

We promise to always listen and take the time to help you in any way we can.