Dorothee RaultFrance Local time: 03:35Member (2007) French to German + ...

Sep 9, 2014

Dear All,

Since some time now I have a problem with the reception of mails, i. e. I receive mails with big attachments some hours later. Although I have a professional account with a big French telecommunication company and pay dearly for this, the problem could not be resolved.

I have been told that the company is not responsible for the reception of attachments, but just for the reception of mails...

To find a way out of this jungle, I am wondering if a server could be an alternative for me. For my own peace of mind I would not like to use free mail services like yahoo or gmail.

Does anyone has experience with this?

I would be glad for any help!

Best,

Dorothee

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I use WeTransfer, which is quick (3-4 minutes for a 700 Mo file) and easy to use.

**

Since I live and work in France too and am considering changing phone provider, I would be interested in knowing which company it is which charges you for a professional account without providing the service - PM me?

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Look at the header lines of such a delayed mail. By default, that header is hidden but any e-mail software is able to display it upon request. In that header you'll find a lot of gibberish, including several lines starting with "Received:"

Example:
Received by QWETRTZ from ASDFG at 10 o'clock
Received by ASDFG from XYZ at 7 o'clock

QWETRTZ, ASDFG & XYZ are stopovers within the Internet. The example means that ASDFG is the culprit, it acts as a bottleneck: It stored (=delayed) the mail for 3 hours, then passed it on to QWERTZ.

Note that the "Received by" lines are displayed in descending order. So the bottommost line is the very first one. It's "From" entry may be either a local computer at your client's company or your client's Internet provider – the names will indicate this. (Note that the time stamps may take into account the local time.) The culprit may be any of the involved stopovers. So, first of all, you have to find out who the culprit is.

If you want to avoid the delay, your mail has to be transferred via a different path. This may be or not be achievable by using a personal web server. It depends on where that server is located resp who hosts it. Of course the concrete path may depend on your client as well, especially if the client is located in your country.

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700 MB @ 3 min = 31 Mbit/s, but you have to add about 2o % for overhead.

So you need a fast Internet access. I've got 50 Mbit/s, but many colleagues don't get more than 2 Mbit/s.

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Dorothee RaultFrance Local time: 03:35Member (2007) French to German + ...

TOPIC STARTER

Web hosting companies

Sep 11, 2014

Hi Rolf,

Many thanks! I have tried to display the header but am not able to. Perhaps because the reception of mails is web based i. e. I do not have a special e-mail program but just the interface the client proposes? (Their first question is always: You do not use Outlook, don't you?)

Anyway, your contribution has helped me in a way not to lose hope and to get started again to find my way out of this "kafkaïen" situation:).

I am now checking with web hosting companies like Strato or 1&1.

If anyone has any experience with this, I am always happy to share it with you. But please remember: I am leaving in France:)!

Best,

Dorothee

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Dorothee Rault wrote:
Since some time now I have a problem with the reception of mails, i. e. I receive mails with big attachments some hours later. Although I have a professional account with a big French telecommunication company and pay dearly for this, the problem could not be resolved.

I have been told that the company is not responsible for the reception of attachments, but just for the reception of mails...

Clearly you want to leave the big bad telecoms company behind and go for a domain hosted with a reasonably reliable ISP (i.e. a provider whose services are available more than 99% of the time and has very few issues during the year). A reliable ISP is not necessarily a big ISP. My ISP is a company with three people, and they work beautifully.

Get your own domain and pay the ISP to give you a large space. Ideally, the space you hire should be usable for all possible purposes. For instance, with my ISP the space reserved for the web is also used for my email accounts, so I can receive really large attachments if I wanted to. Talk to your ISP about the possible email services available, like POP (downloaded to your computer), IMAP (stored in the ISP's email server so that you can sync your email in multiple types of devices)...

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Dorothee RaultFrance Local time: 03:35Member (2007) French to German + ...

TOPIC STARTER

Merci, Tomas!

Sep 11, 2014

In fact, I have found a company in my home village (Network Communication) who is not an IPS (in France you have to stay with the big ones to get access to Internet I think) but who is offering all the other services: email, hosting ... So I have someone I can directly speak to instead of listing to some music on the phone for hours:). I think this will be the best solution for me. I will in that case have a domain and can change the IPS if needed without bothering anyone with a new e-mail-address.

Hope it works!

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Dorothee Rault wrote:
I will in that case have a domain and can change the IPS if needed without bothering anyone with a new e-mail-address.

Exactly. Good luck with it!

(As for the definition of ISP, in my opinion, basically any company offering Internet-related services like email, hosting, etc. is an ISP; what Telecom companies normally do is simply give you the physical line and access to the network itself, not to any service in particular).

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In my country "ISP" means "Access provider", so we never say e. g. "Google (--> Gmail) is an ISP".

[quote]what Telecom companies normally do is simply give you the physical line and access to the network itself, not to any service in particular.

In my country, all telcos offer - in addition - at least e-mail and homepage space. And there are access providers here who are no telcos. My telco operates even a big domestic part of the Internet, it doesn't provide just "access to the network itself".

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