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Recent News & Updates

During this crisis, T-Mobile is doing our part to taking care of customers. Forbes in partnership with JUST Capital recently released it’s top Corporate Responders ranking and T-Mobile is at the top of that list.

Caring for Customers

Taking care of customer’s is the foundation our company is built on. During COVID-19, keeping customers at the forefront is more important than ever. Continuing to offer unlimited talk, text, and data plans is just one of the ways we give customer’s peace of mind. In addition to unlimited plans, we’re providing unlimited high-speed smartphone data to current customer’s who have legacy plans without unlimited data (excluding roaming) until June 30, 2020. We’re taking it a step further by giving customers the option to add 10GB of Smartphone Mobile HotSpot per month through June 30, 2020. Schools and students using our EmpowerED digital learning program can increase to at least 20GB of data per month through June 30, 2020 for more learning time on our network.

Supporting Communities

We know making a positive impact goes beyond the day to day tasks, so T-Mobile, Verizon, and AT&T are partnering with iHeartMedia to donate nearly 40,000 phone charges to hospitals across the country for COVID-19 isolated patients so they can stay connected with loved ones. T-Mobile will continue to fulfill these requests from hospitals nationwide. Finding ways to give back to the community is important. We’re donating more than $4M to support meal delivery and childcare services for essential workers. T-Mobile salutes the graduates of 2020 by pledging up to $200,000 to the non-profit Jobs for America’s Graduates through the #TossYourCap TikTok Challenge.

Continuing help

Being recognized by Forbes and JUST Capital is a huge honor. It’s a pleasure doing our part to make a positive impact for our customers and their communities. It won’t stop regardless of what challenges this pandemic brings. Continuing to help through these challenging times is an expectation we’ve set for ourselves going forward.

The Community updates below are postponed, but you'll still want to get that T-Mobile ID

What's changing

The biggest thing is the Community will have a brand new look! This includes a smoother and more intuitive UI we're sure you'll love. I had no problems jumping right in to ask a question or post a reply But don't worry, all of your existing conversations and questions aren't going anywhere, so it'll still feel like home. You'll also need to make sure you have a T-Mobile ID to log in.

What to expect

We'll be putting the Community into read-only mode onThursday, May 14 sometime soon so we can migrate everything over to the new systems. Then we've got to test everything and make sure it's all working correctly. Shortly after that, we'll be able to launch the new Community! You may lose some of the badges or missions you've earned, like posting on various holidays, but we'll be working hard to build out missions like that after launch.

Make sure you have a T-Mobile ID!

The new platform only uses the T-Mobile ID for logging in, so you'll want to make sure you get one! If you don't have a T-Mobile ID or your T-Mobile ID uses a different email address or password, follow the steps in Migrate your Community account to T-Mobile ID. Otherwise, you'll need a new login on the new platform.

Back by popular demand, the second-generation iPhone SE is a powerful new smartphone that won't break the bank.

Compact and feature filled

iPhone SE comes in a compact design, reinvented from the inside out, and is the most affordable iPhone. It's powered by the Apple-designed A13 Bionic chip to handle the most demanding tasks. iPhone SE also features the best single-camera system ever in an iPhone, which unlocks the benefits of computational photography (including Portrait mode) and is designed to withstand the elements with dust and water resistance.

Key Features

4.7-inch Retina HD display

A13 Bionic chip

12-megapixel f/1.8 aperture Wide camera

Touch-ID

Immersive videos

Videos are even more immersive with stereo audio recording and cinematic video stabilization on the front and rear cameras. The rear camera supports high-quality video capture at 4K up to 60fps, and extended dynamic range comes to iPhone SE for more highlight details up to 30fps. You can also take advantage of QuickTake video on the front and rear cameras, to record video without switching out of Photo mode.

Get yours

Preorder the new iPhone SE on April 17 starting at 5 a.m. PT. This device comes in three beautiful colors; black, white, and (PRODUCT)RED; and you can order it online, in T-Mobile stores, or over the phone!

Device information provided by the manufacturer. iPhone SE is splash-, water- and dust-resistant, and was tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes). Splash, water and dust resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty. iPhone SE is resistant to accidental spills from common liquids such as soda, coffee, tea, beer and juice. In the event of a spill, rinse the area with water and wipe your iPhone, and dry it. Up to 50 percent charge in 30 minutes with 18W adapter or higher (sold separately).

T-Mobile and Sprint are coming together to build the best wireless company around. We’ve been on this journey because we believe it will be better for wireless customers. Through the years, we’ve taken major strides to answering the needs of our customers and we won’t stop.

What does that mean for current Sprint and T-Mobile customers?

There’s nothing Sprint or T-Mobile customers need to do today. Customers can manage their accounts just like before. And, as the new T-Mobile we are committed to dramatically improving your network over the next three years and keeping your rate plan the same or better.

What does that mean for the T-Mobile and Sprint communities today?

For a short period of time, the T-Mobile Community and Sprint Community will continue to operate independently, and it will be business as usual for both. If anything, you might notice a few cosmetic changes, but all functionality and your trusted moderators and pillars aren't going anywhere.

Where can I find information about the merger?

We've pulled together a list of Frequently Asked Questions that should answer your questions about how the merger will affect you or your service. Check them out here.

Will the communities merge at some point?

Yes! We are hard at work combining all the goodness each community offers and plan to launch the New T-Mobile Community soon. That means one glorious community helping you find the answers you need!

The New T-Mobile Community: Not just a bigger community, a better community.

During the COVID-19 crisis, the Un-Carrier continues to adapt for customers to give them what they need. The new T-Mobile Connect Prepaid plan is the latest affordable way for Prepaid customers to keep in touch with those who matter the most.

More affordable plans

T-Mobile cares about giving customers more affordable ways to stay connected. On March 25, T-Mobile Connect launches, offering service for as low as half the cost of our most affordable plans. For $15/month you’re getting unlimited talk, text, and 2GB of high-speed smartphone data. Keeping a close connection with family and friends is important right now more than ever, and the T-Mobile Connect plan gives you less bill-stress during the times you need it the most.

We understand having data when you need it is critical, so for $25/month plus taxes, you can bump up your high-speed smartphone data to 5GB. Getting more out of your data is important, but getting more data is even better. T-Mobile Connect has an Annual Data Upgrade providing you an additional 500MB of data per month every year for the next 5 years. Getting this upgrade comes with no additional cost but saves you even more.

Learn More

T-Mobile Connect Prepaid is available to new and existing customers on March 25. On-network data service ends when included data is used. Not eligible for 60 days of unlimited data, 20 GB Smartphone Mobile Hotspot offer, or unlimited calling to severely impacted countries recently announced in our COVID-19 (Coronavirus) customer updates | T-Mobile Support.

Limited time offer; subject to change. Plus taxes and fees. $10 SIM starter kit may be required. U.S. roaming and on-network data allotments differ: includes 100MB roaming. Domestic use only. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Features available until 30th day; if sufficient balance, services automatically renew at expiration. If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30 day increments with $3/mo. for 30 voice min./SMS messages. After your account balance is depleted, then account is suspended. When you switch between plan options or renew a monthly plan, features or credits associated with your prior plan option will no longer be available, and you are not able to switch.