Payments policy

All payments are via paypal - once payment is made, your teddy will be shipped with tracking to you.

What payment methods Tedsby supports?

We support all major credit cards: Visa, MasterCard, American Express and Discover via PayPal.
At the checkout page, you may choose to pay with credit card or PayPal.
PayPal would also accept all major credit cards.

Please note that if you do not have a PayPal account, please select the "Pay with a debit or credit card"
option and they will just ask for your credit card information. PayPal will NOT ask you to
create an account for the payment.

Why am I transferred to the PayPal site?

After you click the "Buy now" button, you would be securely transferred to PayPal.
PayPal offer added protection for both you the customer and the artist.

Shipping policy

All teddies are shipped via Australia Post
Overseas deliveries will be charged at the rate that it costs to send your teddy bear. We will quote pricing for overseas delivery prior to sending.
All teddies that are pre made will be shipped within 3 days of order and will be received within the standard postage times of Australia Post or International Post.

Returns policy

There are no returns on our hand made teddy bears unless they are damaged.
However do do quality check all products prior to being dispatched.
If in the event that there is a return, the return cost will be borne by the buyer.