Shipping Policy

Coffin World Products can only be shipped within Australia. Our shipping rates may change from time to time and will be displayed before the user check outs and pays for the item. If there are shipping fees, Coffin World Australia, where applicable, will automatically add the shipping price to the total price during the checkout process.

Coffins and Caskets will be delivered between 24 – 72 hours from a nominated courier chosen by us. The item will be delivered to any resident or funeral home of their choice. However, we cannot deliver to P.0 Box addresses.

Head Stones & Tomb Stones are currently only sold to Victorian residents.

All items will be insured by the courier company to protect against damages.

At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.

Please ensure you enter the correct delivery address as goods which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.

Please note: Once an order has been produced and shipped - cancellations will incur a fee of up to 100% of payments made.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

The utmost care is taken with the packing all of our internet, phone and mail orders. Sometimes however, accidents or errors may occur. Should your delivery contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on 1300 750 317 or by email at sales@coffinworld.com.au

All products are priced in Australian dollars.

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