West Midlands Trains wins award for mental health awareness campaign

West Midlands Trains has been recognised for working to raise awareness of mental health issues, at this year's Institute of Internal Communications (IoIC) awards.

The train operator has won Best Ongoing Campaign at this year's awards, for its 'Hear to Listen' initiative.

'Hear to Listen' encompasses a range of activities, which encourage staff to take an interest in the mental health of both themselves and colleagues.

The initiative has involved training up a group of staff members as 'mental health first aiders' and running a variety of internal events to engage with staff across the business. Those who have undergone training can be identified by white speech bubble badges, and staff are encouraged to approach these colleagues if they have any mental health concerns.

'Hear to Listen' has also created a platform for staff to share their experiences across the company. This has been achieved through videos and articles, as well as supporting wider rail industry activities with charities such as Samaritans.

Lesley Heath, Safety and Environment Director for West Midlands Trains said, "We all need to be aware of our mental health, as issues can affect any one of us, at any time. As a company, it is important that we are fully inclusive and support our staff across all levels of the business. It is a real honour to receive this award, which sets us in the right direction to continue the work we have started in engaging and supporting our staff in this area."

IoIC's prestigious National Awards recognise and reward the outstanding work in the internal communication profession. Celebrating their creators, inspiring other practitioners and showcasing a profession that continues to demonstrate its relevance and results.