Hello, you recently made a change to the split orders function in Shipping Easy. I would like to change my software back to the old method. Specifically, I do not like the fact that you have split out the shipping when the order is split into multiple shipments. The shipping cost is not divided equally between items. Often, it costs the same amount or only a $1 less to ship 1 item as it does to ship multiple items. This split on the invoices means tha... [ view more | comment ]

We run our inventory based off of SKUs, not item names. The order upload process is basically useless for me because it requires me to input an item name instead of giving me the option to either put in the item name or the item sku.
I need the order upload process to function in the same way as when I manually upload an order - When adding a manual order I can type in the SKU of the product and then can select that one and it will automatically populate the item name for ... [ view more | comment ]

Hey guys,
Please add API integration with Amazon.ae (United Arab Emirates or UAE). This is a new platform and they are actively recruiting sellers to fill that marketplace with merchandise. Please add them to your other Amazon platforms as soon as you can.
Thank you!
Yan
World By Shotglass [ view more | comment ]

We have noticed that some customer and/or internal notes are being missed when shipping orders. Currently there is a small conversation bubble that appears next to the order number to signify that there are notes for the order. This does work if you happen to look at the order number, but if you are not consciously looking at the order number it is really easy to miss that small symbol (especially since most times there is no reason to look at the order number itself).
It ... [ view more | comment ]

I know ShippingEasy offers the ability to import orders via CSV, but ideally, one would be able to also modify specific fields once orders/shipments would already be in the system.
For instance, I like to keep track of the product serial number for each of my shipments. While I could choose to manually modify the individual packing slip each and every time, this would obviously not represent an ideal solution.
Again using the above example, in a perfect world, I would be a... [ view more | comment ]

We track the number of boxes shipped per day. We do this for employee scheduling purposes and productivity evaluation. Until recently, we have used FedEx Shipping Manager. We have just begun using Shipping Easy for shipping this week and are disappointed that the number of boxes shipped is not a reporting option. So I now have to manually look at each packing slip and count the number of boxes shipped. Obviously, this is a very labor-intensive process. Please add the numb... [ view more | comment ]

A small percentage of my orders are drop shipments. Currently I have to manually send tracking info to the customer, even though I can paste in the tracking number and shipping method on Shipping Easy to clear an order.
It would be extremely helpful if this was automated just as it is for Shipping Easy generated labels. [ view more | comment ]

For Shipping Rules:
Looks like the dropdown for the "IF:" hasn't been updated with the current available database fields for orders in quite a while (since creation?). Fields such as Email or Comments, which are grabbed by APIs and stored in the ShippingEasy DB, aren't listed in the dropdown. Please update this drop-down with available fields so we can make rules based on the information in the orders. We have two rules that we need to make and couldn't because of this... [ view more | comment ]

When a single order from Shopify with multiple items in it is split within ShippingEasy (with Shipping Rules that split by SKU and by line item), it can no longer be edited from within Shopify the way any other order can be.
When a customer service rep at our company receives a note from a customer immediately after the purchase to change the shipping address, and that rep changes it within the Shopify interface, it communicates that change to ShippingEasy only when the o... [ view more | comment ]

We have many business customer that request we send a shipment notification to multiple recipients. I would like to see the option to enter more than one email for the customer so we do not have to use a work around outside of Shipping Easy. [ view more | comment ]

This would be helpful as the person managing to ship each order needs to manually make a decision on what package type to use. We have many box sizes and flat rate pacakges from USPS/ FEDEX. When the packer see the box size or type on the label it will help make his job easier and faster. [ view more | comment ]

Different destination countries have specific codes based on the 6 digit HS code that are important to note on customs documents in order for them to classify them correctly for duties/taxes. So even though the 6 digit code is the same across destinations, specific countries add 2-4 digits on the end of that to create a full HTS code, since items within the same subheading (the 6 digit code) might have different duty rates when imported into that country. So it's important... [ view more | comment ]

It's 100% bologna that we can't pay exact shipping anymore. There was no warning of this new policy. I purchased enough shipping to cover my labels. I was then forced to complete a second postage purchase transaction, which of course had to be the minimum $10. So I've now wasted $10. It's absurd to force customers to purchase more postage than is necessary to mail their items. And if that's how you've arbitrarily decided it's now going to work, there should be a warning ab... [ view more | comment ]

When we have a buyer who has used an ampersand in their name, for example "Bill & Linda Smith" or "Smith Plumbing & Heating", the label converts the & to HTML code, &amp;.
It just looks wrong and weird to address the label to "Bill &amp; Linda Smith". Can we get this fixed to print the symbol instead of HTML, please? [ view more | comment ]

I am new to shipping easy. Is there a way I can mark selected orders as drop ship orders and have shipping easy convert them to POs to be send to vendors either automatically or manually. (ideally along with our packing list)
I don't think shipping easy has this feature but our current system does.
Any suggestion would be appreciated. [ view more | comment ]

Hi,
I'm an enterprise customer that runs a 3PL business with around 45 clients. We use the API to send orders from our WMS system to ShippingEasy for shipments. Our system captures the carton level details (weight and dimensions) as part of our work flow. We are trying to send these details direct to ShippingEasy and I'm not seeing any option to send over carton dims or weights? Is this possible? not seeing anything in the API pages. Looks like only way to do this is ... [ view more | comment ]

Al
Feb 24, 5:09 PM CST
I have a request for a new feature.
I sell on Ebay. I fulfill Ebay orders using Amazon FBA and I also fill orders myself by Merchant fulfilled.
I use a service to list my inventory from Amazon onto Ebay for me.
This service sends me both orders fulfilled by Amazon and orders fulfilled by me.
I would like to see a feature update that would allow me to check a box under "Store" (on the SE orders page) for Ebay orders that are ... [ view more | comment ]

Having to use the up and down arrows to move rules isn't so bad when you would only be moving them a few spots, but when moving them further than that, such a process would be tedious and a complete waste of time. Ideally, we would have the ability to drag and drop rules or something similarly efficient. The ability to move more than one rule at a time would also be nice. [ view more | comment ]

Currently shipping easy does not have the time in transit and guaranteed delivery date for UPS shipments. We must go to the UPS.com website and click "CALCULATE TIME AND COST" to see the delivery dates for each service.
For example:
A ground delivery may only take 2 days so it would not make sense to choose 2 day air for this delivery when it only takes 2 days when you choose ground shipping. Currently this information is not available on shipping easy for UPS, but it is a... [ view more | comment ]

I know it is user error, but it sure would be nice to have something to prevent the user who is not paying attention from selecting UPS or FedEx to a PO Box.
Even with shipping rules to set it to a default of USPS, our shipping people look for the lowest cost and select FedEx or UPS to a PO Box. It happens a couple times a month (we ship several thousand packages every month).
We end up paying the outbound shipping, then paying for the return shipping + a second shipping c... [ view more | comment ]

We include both the order date and ship date on our packing slips. However, the default format for order date is MM/DD/YYYY, while the default format for ship date is YYYY/MM/DD. We list these one on top of the other and the differing formats looks sloppy and is confusing. I was informed there is no way to edit the preferred format at this time. Would be a very helpful feature to be able to customize! [ view more | comment ]