You may return your purchase via FedEx to the Customer Contact Center within thirty (30) days of receipt for exchange or a refund to the original credit card.

IWC will accept products returned to us within thirty (30) days of the date of the delivery, in its original packaging in a new and unused state, with all materials and documents included and in accordance with the Conditions of Sale.

Personalized IWC products (engraved or otherwise) cannot be returned to IWC for exchange or refund. All returns will be subject to strict Quality Control (QC) by IWC to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, IWC will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), IWC will proceed with the applicable refund or exchange.

THE STORY

The Pilot’s Watch Mark XVIII Heritage features a design that is reduced to the absolute essentials. Its retro look, inspired by the famous Big Pilot’s Watch 52 T.S.C., gives this navigation watch a particularly striking appearance. With its contrasting dial and displays, it closely reflects the ideal established by classic pilot’s watches. The displays are round, large and clearly arranged. This later developed into the cockpit design: not even a single line is unnecessary – everything is designed to be clear and legible. The dial features large, rounded Arabic numerals to mark the minutes, with two exceptions: the 12 has been replaced with a triangle with dots at either side for improved legibility, while a date window is positioned where the 3 would usually be – adding a modern feature to this vintage-inspired design. This model comes with a stylish brown calfskin strap.