Continuous Improvement

Following the initiation of care transformation, CHESS continues to assist client partners in the process of finding ways to maintain momentum in their move to value, facilitating the ongoing cultural transformation of the organization. In today’s consumer-driven environment, patients’ expectations are higher than ever. CHESS will measure patients’ engagement in their care, and work with the client team to build processes that ensure ongoing improvements in care delivery and patient satisfaction. We believe that a patient who is more engaged will be more compliant and will be more likely to enjoy an improved state of health.