Benjamin Franklyn said, “All mankind is divided into three classes: those that are immovable, those that are movable, and those that move.” We know not everyone affected by the change will be impacted by, or respond to, the change in the same way or with...

Read any article about how to ensure successful change (or why changes fail), and you’re likely to see these patterns: we need communication, top-down support, strong leadership, a reason why (urgency), motivated individuals, and the right change method to...