Term of the Day

Shovelware is a derogatory term used for software that has either been quickly developed without regard to quality or function and features, or software that has been forced on customers such as those that are preloaded on laptops or smartphones by their respective carriers.
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employees

As a new generation of employees hit the workforce, a user-centric technology trend has begun to take shape. The question is how does IT shift their practices to embrace the trend toward this modern technology experience?
Download this e-book for answers and learn:
• The origins of the user-centric trend
• Apple's role in evolving IT practices
• Ways to implement and benefit from this new IT model

LET’S GET REAL ABOUT
CAREGIVER RETENTION
Turnover in home health care is out of control.
The latest Home Care Salary & Benefits report found the turnover rate for all home health
employees to be 21% in 2018, trending upward slightly from 2017. For home health aides,
the rate is even higher at 25%.

No matter how you slice it, the most important thing businesses can do in turbulent times is increase their ability to adapt to change. Experts call this agility.
What many experts leave out, however, is that agility alone is not enough. Employees need resilience too.
Our research shows six personas hidden in almost every workforce — based on an employee’s levels of agility and resilience — and how to help each one manage stress amid change.
In this e-book, you’ll discover that one persona in particular has a higher risk of burnout than all the others and for one reason: These employees are high in agility but low in resilience.
In this e-book, we’ll take a look at these personas to help you see who’s who in your organization and:
• Better understand your workforce
• See how many of your people are affected by change
• Provide strategies for those who are stressed and burned out
Help your people with what’s affecting their work and personal lives by analyzing these six workplac

For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency.
We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™.
With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future.
Download the eBook to learn:
• What AI Blueprint is, what it does and why it matters
• The benefits of Conversational AI and how it is transforming businesses everywhere
• Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions

More people suffer from anxiety than ever before, and it’s deeply affecting companies like yours.
Many organizations are stuck wondering what to do.
In this white paper, “The Triple A Threat,” we explore the Triple A Threat of anxiety, anger, and aggression. We’ll explain what impact these issues have on your workplace and your bottom line.
You’ll also learn:
? The debilitating impacts of anxiety, which can lead to workplace anger and aggression
? Why resilient employees suffer less anxiety and can rebound after a setback
? How to build a habituated, protective shield through proven prevention techniques
Resilience can equip your people with the skills to address stress and the challenges that work presents every day. With more resilient employees, organizations can dramatically reduce the threats of anxiety, anger, and aggression.
Download Now

Even among high-income, highly educated people, almost 50 percent lack the skills they need to engage and perform in this era of increasing change and pressure. And only 6 percent of companies believe they are highly agile today. It’s time for a new perspective. In this e-book, discover the four challenges every HR executive faces in building engagement and performance, and how you can overcome them by:
? Equipping people and teams with resilience skills
? Meeting every employee right where they are
? Empowering all employees with leadership skills
? Harnessing cognitive insights that drive real results
Get the e-book A New Perspective on Engagement and Performance today!

In this report, Aberdeen Group explores the performance and capabilities of leading professional services firms to help you understand how PSA can help you better manage resources and inspire employees.

The most effective practices that support employees and improve morale.
When people become overly-stressed, their work will suffer, they will disengage, and your turnover rate could go through the roof.
As a manager, it's your job to hire people of good character and to create a space where they can feel confident in how they show up and perform their work.
Download this quick guide on how to improve morale with your team or company

By the time most customers reach a human employee with a question, chances are they have
already researched online or tried to self-serve. This means employee transformation is required
to develop more sophisticated employees in the age of automation to solve more advanced
customer issues.
Because front-line jobs are becoming more complex, employees need to be tactical, technical, and
ready to emotionally handle these new types of interactions.
Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim
Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning
and technology to create more sophisticated employees. Below are some key highlights from
the discussion.

PKI is becoming a critical underpinning to help organizations succeed as they roll out new digital business models. Establishing a trusted infrastructure through PKI will help businesses take smart risks, evolve quickly and manage relationships with customers, partners, vendors and employees more effectively.
Certificate management is a crucial part of a robust PKI implementation, ensuring visibility and adherence to policy throughout the certificate lifecycle: from identity vetting, to issuance, to renewal to revocation. As Gartner noted in its recent report, “PKI is Gearing Up for the Internet of Things”

Hear the highlights from industry leaders presented their experience in digital transformation at Reinventing Financial Services 2019. Hearing from executives leading IT, operations, and lines of business from companies such as USAA, Bank of America, HSBC, Prudential, and many others in this session, we’ll cover the strategies and tactics for building the platforms necessary for reinventing customer experience, empowering employees and creating te

Today, business is conducted in a fast-paced, on-demand, globally dispersed environment. Maintaining a competitive edge requires cohesive real-time collaboration. Mobile workers, partners, vendors, suppliers, and even customers expect to be able to work together seamlessly, both inside and outside the firewall. But delivering tools for high-quality collaboration is often challenging, due to the need for businesses of all sizes to support a wide range of personal and business devices. Mixing disparate devices with complex conferencing solutions often lead to frustrated employees, while businesses face a labor-intensive, costly endeavor without a high ROI. In addition, collaboration is evolving with businesses creating small "huddle" spaces and open workspaces that increase the demand for ubiquitous, effective conferencing.
The Intel Unite ' solution is a fast, simple, cost-efficient way to deliver a more secure, manageable, high-quality collaboration experience. Whether you select the

The best practices for managing employees evolves at a break-neck pace. In 2019, the key distinction for performance management strategies is to focus on the whole employee. This ranges from physical, emotional, and mental well-being to facilitating their personal and professional development. To help you gain a deeper understanding of new trends, we assembled this list of top trends to help you create or refine your employee performance management strategy this year, including:
• Developing trust with your employees
• The value of people analytics
• Individualized support
• Learning & development
• Diversity & inclusion

"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal.
The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world?
Read This Guide To Find Out
How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety
The 4 qualities of a Digital Trust & Safety organization
A step-by-step guide to help you evolve to Digital Trust & Safety
Why the time for Digital Trust & Safety is now
"

As you know, HR plays a critical role in recruiting, hiring, training, and retaining
the lifeblood of your business: people. But despite HR’s strategic role, it has
traditionally lagged behind other departments in terms of adopting user-friendly,
employee-focused technology investments. Legacy tools and reams of paper
are still often used to prepare, sign, act upon, and manage the overwhelming
document load, from recruitment and onboarding to performance management
and off-boarding.1
The combination of outdated processes and additional
paperwork limits HR staff’s ability to do their most important job: hire and support
employees.
That’s changing as HR turns to the cloud to digitize the agreement process.
According to a 2018 PwC survey of HR executives, 75 percent of respondents
said that they’ve moved at least one HR process to the cloud, while 40 percent
have core systems (talent and acquisition management and HR information
systems, for example) in the cloud.2
And those efforts are

"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal.
The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world?
Read This Guide To Find Out
How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety
The 4 qualities of a Digital Trust & Safety organization
A step-by-step guide to help you evolve to Digital Trust & Safety
Why the time for Digital Trust & Safety is now"

For P2P and finance managers, the goal of automation is to make P2P cycles operate more effectively from end to end. For executive management, the end-all be-all is company profitability. That's why knowing how to appeal to c-suite members is essential for getting your automation initiative off the ground.Get key stakeholders on board with the help of this white paper that describes the values that appeal most to every party involved, like:
-Eliminating wasteful spending while improving operational efficiency
-Generating greater productivity from employees
-Reducing the number of complaints raised from late payments

Your guide to security.
Don’t lose unnecessary time coping with attacks, threats and theft. Lenovo ThinkShield is a comprehensive security portfolio that brings you end-to-end protection.
In your solutions guide, you’ll find out the benefits of ThinkShield, how to ensure your data stays secure, how to keep employees stay safe online and some important statistics on the rise of cyber attacks.
It’s time to act before your next attack, read the guide to find out what to do next.
Read the guide>

Don’t let your guard down. 4.5 billion records were compromised in the first half of 2018 and threats are growing in numbers. But keeping your data, devices and your employees safe doesn’t have to be complicated. There’s one solution that gives you complete protection, no matter where you are.
ThinkShield is Lenovo’s end-to-end protection, built-in to devices. And it’s giving organisations like yours the confidence to make fearless business decisions, without security concerns. Read the eBook to find out how your security compares to organisations like yours, and how to protect what matters.

Don’t let your guard down. 4.5 billion records were compromised in the first half of 2018 and threats are growing in numbers. But keeping your data, devices and your employees safe doesn’t have to be complicated. There’s one solution that gives you complete protection, no matter where you are.
ThinkShield is Lenovo’s end-to-end protection, built-in to devices. And it’s giving organisations like yours the confidence to make fearless business decisions, without security concerns. Read the eBook to find out how your security compares to organisations like yours, and how to protect what matters.

Don’t lose unnecessary time coping with attacks, threats and theft. Lenovo ThinkShield is a comprehensive security portfolio that brings you end-to-end protection.
In your solutions guide, you’ll find out the benefits of ThinkShield, how to ensure your data stays secure, how to keep employees stay safe online and some important statistics on the rise of cyber attacks.
It’s time to act before your next attack, read the guide to find out what to do next.
Read the guide