A tip for culture lovers: With the Berlin WelcomeCard Museumsinsel (Museum Island), you can visit the five famous museums on Museum Island free of charge for three consecutive days in addition to the standard services.

Questions and answers

Use and Validity

1. You can buy the Berlin WelcomeCard online or at any of our many sales outlets.

2. Validate the ticket before your first journey on the public transport system in Berlin. You can find ticket validation machines on tube and city railway platforms or in the buses and trams. And remember – only validate your ticket once. Afterwards, your Berlin WelcomeCard and public transport ticket is valid for the duration of the option you purchased (48 hrs, 72 hrs, etc).

3. To benefit from the discounts on attractions and services, you must always show your validated ticket to each discount partner before using the discounted services. The discount is then applied directly at the attraction.

Unfortunately not. You cannot extend the Berlin WelcomeCard AB fare zone by adding a single connection ticket for the C fare zone. If you are flying into Schönefeld or planning to visit Potsdam, we recommend the ABC ticket.

The 48-hour and 72-hour tickets are valid for exactly 48 hours or 72 hours from the time they are first validated.

Example: You have opted for the 48-hour Berlin WelcomeCard. You validate the ticket when you first travel on public transport on Saturday at 9:30 am. The Berlin WelcomeCard and public transport ticket is then valid until 9:29 am on Monday.

The 4,5, or 6-day Berlin WelcomeCard is valid for 4,5 or 6 consecutive days (NOT 24 hours) from any time on the first day of use until midnight on the last day.

Example: You have opted for a 4-day Berlin WelcomeCard. If you validate the ticket at any time on Tuesday, the Berlin WelcomeCard and public transport ticket is then valid until midnight on Friday.

Hardtickets: available for AB and ABC fare zones
This is the ticket you can buy in Berlin (at the Tourist Info Centres, hotels, retail outlets and public transport (BVG and S-Bahn) sales points and ticket machines).

Print @home: available for AB fare zones
After the booking process is completed, the ticket is sent to the email address you entered. You can then print the ticket out. The ticket is valid from the printed time. It does not need to be validated.

Voucher: available for ABC fare zones
PLEASE NOTE! After the booking process is completed, the voucher is sent to the email address you entered. You then need to print out the voucher. You can exchange the voucher for a valid ticket in any of the Berlin Tourist Info Centres. You can also exchange your voucher at the Berlin-Brandenburg Tourist Information at Schönefeld Airport and the ZOB travel office at the Central Coach Station (ZOB). The opening hours of these locations are available online.

Mail order ticket: : available for AB and ABC fare zones
Details on the delivery charges are available at shop.visitberlin.de/versand; average delivery times within Germany are 5 working days (sent with DHL), in countries within Europe 5-10 working days and in other countries 10-14 working days. More details in our terms and conditions.

Just present your valid or printed ticket in any of the Berlin Tourist Info Centres and you will be given your inclusive CityGuide and city map. You can also obtain your CityGuide and map from the Berlin-Brandenburg Tourist Information at Schönefeld Airport, the ZOB travel office at the Central Coach Station (ZOB) as well as public transport sales points (BVG and S-Bahn Berlin).

Unfortunately not. The tickets can neither be cancelled or refunded. It is also not possible to exchange the ticket for one valid for a longer or a shorter time. You can find all the details in our terms and conditions.

If you haven’t received an email confirmation with the voucher or print @home ticket, first check your spam filter or junk folder. If you still cannot find the email, contact our team at the Berlin Service Center on +49 30 25002333 or by email at hallo@visitberlin.de.