Samsung USA Resources

I sent in a mint condition phone, barely a year old towards a new one, still on warranty, and was told it had a cracked screen, cracked camera lens and cracks on the side. It was mint when I had it. Something is crooked and am told nothing you can do. If that is how it is, then I will NEVER buy another Samsung product as long as I live. Social media will know my story. I love your products and have purchased 2 of your phones, you have called me a liar and a crook. Never again. (the puzzling part is that another person, different state, was told the exact same thing in the exact same places, on the same day??????)
REE