Services Integration for an efficient and comprehensive end-user support

The Commune of Rome is the largest and most densely populated in
Italy with
over 2.7 million inhabitants. For several years, the Commune of Rome has used external service
providers for the supply and management of equipment (PCs, servers,
and printers), issuing quadrennial requests for proposals for the
provision of the service. The Commune of
Rome decided to conduct a precise inventory of its computing and
printing equipment. The consolidated view of the established
systems forms the basis of a monitoring and support process based
on ITIL best practices., www.comune.roma.it