I downloaded the software from Dell- When i go to extract it- it gets to the end then freezes. I went through the forum and tried the suggestion which was to run as administrator and to suspend anti malware. Nothing it did not solve the problem at all. I'm running the new windows on a Dell inspirion 15 any help would be very much appreciated as you can understand my frustration.

I purchased premiere from Dell. It is adobe software. I downloaded it- when I go to the file to extract them- (install if you will- their word not mine) it looks like it is extracting all the files for installation then it freezes when it is almost at the end- and says that is it non responsive. I have been through these forums for hours and would really love to just talk to a human being because this is very frustrating.

I purchased premiere from Dell. It is adobe software. I downloaded it- when I go to the file to extract them- (install if you will- their word not mine) it looks like it is extracting all the files for installation then it freezes when it is almost at the end- and says that is it non responsive. I have been through these forums for hours and would really love to just talk to a human being because this is very frustrating.

Sorry about your frustration.

Joe's suggestion to download a fresh copy is good. Another possibility is the available space on your computer's HDD. Premier Elements takes up a lot of space temporarily in the installation and then frees it up when the installation is complete. If your primary drive is filling up, it may freeze for lack of space.

Finding humans that will talk on the phone with you may be hard. Instead try the Adobe chat system.