Monthly Archives: March 2010

I have been thinking a lot about re-engineering the service delivery model for the application services team that I lead. I have been guiding my team to think about:

“We deliver the platform and work with the business to provide services”.

Our applications team is made up of subgroups aligned by major application services. Here are the major applications:

Business Intelligence

Collaboration Tools

Document Management

Email and Calendaring

ERP (Student, Finance, HR, Doc Mgmt)

Identity Management

Learning Management Applications

Microsoft Applications

Oracle Database

Portal (for students and employees)

SQL Server Database

Currently, there are 3 teams in place in our Business Application Services group. Here are the roles in each team:

Support Team

Oracle DBA

Document Management

Business Intelligence

Project Management

Business Analysis

Identity Management

Email and Collaboration Team

Email

Calendaring

Instant Messaging

Collaboration Platforms

SQL Server DBA

Microsoft Applications

Enterprise Portal

Developer Team

Oracle Developers

Lotus Domino Developers

Microsoft Developers

Java/Web Services Developers

I am interested in hearing from any of you that lead groups with similar responsibilities. Do you have a suggested structure for me to consider? Do you split your team based on roles (technology domains) or by application (vendor) platforms? Do you split operational work from project delivery? Does your governance structure influence your teams organization?

Any suggestions are very welcome and I hope to learn from some of your experiences. Thanks in advance.