The National office, located in downtown Chicago, is seeking an individual for the Director, Direct Marketing and Donor Services role.

This position will provide leadership for a robust department, creating efficiencies that best serve both internal Association departments and external donors and constituents, providing a consistent and exceptional customer experience. Position responsibilities also include effectively supervising Donor Services to optimize gift processing operations, data integrity needs and donor recognition and stewardship support as well as the Association's organization-wide direct marketing program through direct mail, telemarketing, and internet initiatives to increase awareness and revenue and engage new constituents with the organization. In addition, ensuring seamless integration of national office and chapter activities in these areas is critical to success. The incumbent will be responsible for growing annually approximately $40 million in revenue and recruiting and retaining new constituents outside of revenue.

Essential Job Functions

Plan and implement direct marketing strategies to achieve the greatest return on investment;

Manage department budget; supervise execution of the annual marketing plan in order to accomplish revenue, reach and expense objectives. This includes:

- Participating in cross-functional team to develop and implement organization-wide intermediate gifts program ($1,000-$9,999)

- Developing, creating and seeking out new and better ways to meet and exceed high performance standards of gift processing, constituent support through exceptional customer service and streamlining reporting and all inter-departmental needs as they relate to the constituents we serve. Including:

- Offering ideas that may result in improvements in revenue generation or better services.

- Leading organization efforts to accquire, retain and engage e-constituents across interest areas in the cause and the Alzheimer's Association.