That I teach everything I teach has to do with the customer service behind all the tasks that we do people have more expectations from their Facebookdental offices than ever before people have more areas they need to spend their money right they have to decide am I paying for a crown am I paying for you know my new cutting my tires on my car.

They’re trying to decide if they’re going to spend the money in our office if the case acceptance and in getting the treatment that we’re recommending and so everything that we do at the front desk makes a difference on whether or not that patient decides to do dentistry in office everything from the way we answer or that we offer an appointment to the way we do case presentations to the way.

That we confirm the appointment every step matters to help that patient decide to get their treatment done in our office and ultimately it’s been we want to make sure that we’re doing this because we want to help the patients you know we’re healthcare providers it’s not about the numbers grand if we have to make money dental helps at the end of the day but it’s about taking care of our patients and and making sure that they see a value in us and in keeping themselves healthy in their teeth so I think we miss a lot of that in the dental office.

You know we have the sign in we’ll be with you in a minute and patient sits in the reception area nobody pays attention to them and the staff whispering and gossiping all of that plays into whether or not the patient’s going to get their dentistry done in our office and I think that’s what’s missing in most in offices they miss that concept of great customer service through every step of the way I see a lot of doctors is just trying to internally think of it as like just a medical exam like it’s not it’s not experience it’s not a you know it’s not it’s not luxury it’s just them coming in to have a diagnosis and then completed yeah and it’s like it loses so much.