Most Apago software products include a no obligation trial period (10 days for desktop products and 30 days for server products.) These trials are fully functional to allow you to evaluate the suitability of a product for your purposes with your files using your hardware.

Getting Help

We strive to produce high-quality software products that
work intuitively but we know that sometimes a little assistance is required.
To help resolve any issues as quickly as possible, please download the latest
release of the software by visiting our Downloads Center.
Often the answers to other questions can be found in the
User Guide or the FAQ for a particular product. If you do not find the answer in either of these
areas, please file a report using this Issue Report Form.

Software Support Agreements

Our aim is to provide a high level of software maintenance and support at a reasonable price. Each Apago software purchase includes 90 days of Level 1 support free of charge. (Shipping and handling charges may apply.) This support can be extended on an annual basis. Higher levels of support are offered through upgraded software support agreements. We offer three levels of extended software support to meet your requirements.

* Level 1: Basic
- Customers may access minor version software
updates as soon as they are released by download.
- Telephone support during regular hours. Weekdays 9:00 AM - 5:00 PM Eastern
time, excluding national holidays.
- Electronic mail forum for asking questions
and exchanging information with our support and development staff.
- 20 percent
discount off retail pricing for major upgrades.
- After hours telephone support
available at additional cost, valid credit card required.