Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

Karl’s knowledge makes his voice in this territory unique and hugely readable.”

Dave Lewis, President, Personal Care, Unilever

Why are the most important conversations the most difficult to handle? You know you have to have them, but still you put them off. And you want them to go well but you don’t know how to make sure they do.

How do you prepare? What words should you use? How do you make your point without getting too nervous, tongue-tied or upset? And how are you going to solve the problem that needs addressing without upsetting someone?

Say It and Solve it will coach you in the ten expert skills that peace negotiators, mediators and therapists use to take on even the most challenging situations and make every conversation count.

You’ll discover:

· Fascinating insights into how conversations really work: when to listen, when to talk and when to shut up!

· How to avoid the most common mistakes that everyone makes.

· The ten most powerful skills you need to tackle any conversation in any situation.

Stop putting off those tricky conversations and start talking (and listening) your way to solutions and success.

Author Biography

Karl is a trusted consultant to Unilever and has worked for more than a decade with senior individuals and teams in other large-scale organisations like TBWA, BA and the BBC, as well as smaller companies, helping to develop effective conversations in the culture of the organisation In the last few years Karl has worked internationally and in the UK as a mediator and negotiator. His website www.thedialogueproject.com is regularly visited by more than 1,000 people every month.

Table of Contents

Contents

PART ONE  PRINCIPLES AND SKILLS

1. The Ins and Outs of Conversation

An introduction to the underlying principles of dialogue that underpin the 10 skills.

2. The Big Picture

An overview of how and why great conversations come down to 10 simple skills.

3. Skill #1  Step Out

How to keep the hardest of conversations safe and satisfying by navigating well.

4. Skill #2  Take Me There

How to describewhat it is youre thinking and feeling, so youre properly understood.

5. Skill #3  Eyes and Ears

How learning to listen to the small things can make the biggest difference.

6. Skill #4  Stay Close

How to check youre not getting the wrong end of the stick. (Misunderstanding is the norm.)

7. Skill #5  Dig Deeper

How to probe beneath whats obvious - and find out more.

8. Skill #6  Dare To Share

How to disclose what youre really thinking and feeling, without offending people.

9. Skill #7  Pause

How to give yourself (and others) permission to take enough time and think.

10. Skill #8  Make It Together

How to build an idea or a solution with someone - not in spite of them.

11. Skill #9  Balance

How to make sure a conversation doesnt tilt too far in one direction.

12. Skill #10  Who Knows?

How to genuinely keep an open mind to create the new and unforeseen.

PART TWO  SITUATIONS AND PEOPLE (some of these could be online)

13. Money - Neither a lender nor a borrower be 

How to make sure you dont get turned over when it comes to money.

How to talk about not having money.

How to encourage people to give you money.

14. The Experts - When I said magnolia 

The plumber, the builder, the decorator, the mechanic; how to make sure that when it comes to lifes craftsmen and women, the specialists in life, we have a thorough understanding of whats possible and we get what we need.