Upbeat management, friendly training and competition, overall great atmosphere and just enough pressure

Cons

poor training "class" for new hiresmanagement didn't take a sexual harassment issue seriously initiallyunderstaffeddrama between employees in smaller stores

Advice to Management

please take appropriate action when necessary, and please look into a more in depth and fulfilling training program that gets associates familiar with product and procedure fully before helping an actual customer. In my opinion this would help with both employee retention and customer satisfaction.

The people at RSW Group were the best asset of the company, from ownership to the part-time staff. The industry was constantly changing and provided plenty of challenges.

Cons

Due to the size of the company and other restrictive factors, we were sometimes under staffed which led to being bogged down in processes, working long hours and leaving little room for innovation in our positions.

Good pay for minimal qualifications. Upper Management (Non-AT&T) is AMAZING. Very nice very motivated people who genuinely care about you and want to help the company, and you succeed. The company as a whole is very customer oriented philosophically. Store managers really try to help you succeed, sometimes a little too hard. There is a pretty good opportunity for advancement if you work REALLY hard and become a sales machine.

Cons

Your first month of training is great, after that training is obnoxious. In my case it got in the way of not only a sign on bonus (didn't have time to complete the training) but also didn't find them useful. You learn very little and it's more to make the store look good/compliant than actually teach you anything. Store manager is constantly "coaching," which is meant to be helpful (and occasionally is, some people really go far with this) but if you are an independent learner you will hate this. Systems are constantly crashing and making life difficult. If you don't handle people coming in yelling at you about things that aren't your fault then this job is not for you. It wasn't for me. Additionally, it's all about sales and numbers, outwardly they say they care about the customer. In practice, if you are taking the time to genuinely help customers with the silly nonsense that a lot of them will come in for, you will not succeed with this company. Numbers are all that matter most of the time.

Advice to Management

Back up what you say. You want to build the business. But there is more to this business than simply sales. Revamp the coaching system and training system. They are both ineffective.

Good amount of hours, lenient on request-offs. That is probably the most of it when it comes to good things about working there.

Cons

In this company, you're nothing but a money-making cog in a giant, greedy machine. You would constantly be tormented over unrealistic rules and expectations. They play favorites, they do not give you the legal amount of breaks, and they continue to make you feel completely drained by the time you leave for the day.Even IF you were a great employee that did sell a good amount of things to people that don't want them, you still aren't good enough for them. Management will still continue to tell you that you did not do good enough, and blame you for why the whole store is not doing as good as the unrealistic standards that the company sets.The company provides commission, but they combine it with your hourly paycheck so the more you make in commission, the more taxes that are taken out. I made a $250 commission check and a $750 commission check, and made the same when it came to pay-day because of the amount of taxes taken out.They don't care about you as a person, they just want you sell sell sell, or else.

Advice to Management

Stop threatening your employees with write-ups and sad back-room conversations. And stop making everybody feel terrible all the time. No one wants to work for anybody who is going to continue putting them down.

Laid back work environment compared to many cellular sales positions, It's an easy way to get into a sales position if you desire, and the benefits were decent (but not great). Advancement can be had quickly, usually because of high turnover. Pay is decent for retail but nowhere near as good as competing wireless sales positions.

Cons

The upper management fosters an environment that encourages and rewards shady actions by store level employees, will typically not enforce them unless prompted by business partners such as ATT. Upper management failed to recognize legitimate, honest performances by those brought in to replace those were arrested/replaced due to fraudulent actions.

Advice to Management

Invest more in your employees and your stores themselves rather than focusing on quick returns by encouraging shady tactics. The stores gained a bad reputation throughout local clientele who had been screwed. When your employees bring proof of fraud to you, stop looking the other way.