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Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Hay fever

Introduction

You'll experience hay fever symptoms if you have an allergic reaction to pollen.

Pollen is a fine powder released by plants as part of their reproductive cycle. It contains proteins that can cause the nose, eyes, throat and sinuses (small air-filled cavities behind your cheekbones and forehead) to become swollen, irritated and inflamed.

You can have an allergy to:

tree pollen, released during spring

grass pollen, released during the end of spring and beginning of summer

Many people find their symptoms improve as they get older. Around half of people report some improvement in symptoms after several years. Symptoms disappear completely in around 10-20% of people.

Hay fever treatment

There's currently no cure for hay fever, but most people are able to relieve symptoms with treatment, at least to a certain extent.

The most effective way to control hay fever would be to avoid exposure to pollen. However, it's very difficult to avoid pollen, particularly during the summer months when you want to spend more time outdoors.

Hay fever can often be controlled using over-the-counter medication from your pharmacist. However, if your symptoms are more troublesome it’s worth speaking to your GP, as you may require prescription medication.

For severe and persistent hay fever, there's also a type of treatment called immunotherapy. It involves being exposed to small amounts of pollen over time, to build resistance to its allergic effects. However, this can take many months or even years to work.

Complications

Even though hay fever doesn't pose a serious threat to health, it can have a negative impact on a person's quality of life. People with very severe hay fever often find that it can disrupt their productivity at school or work.