Hello! Please try to use the browser in an incognito mode, or try to login from a different computer to just check, if your account is still active. Otherwise, please contact our HelpDesk for more instructions.

Hello! To get a checkbox list for a CRM entity, please go to CRM > More > Settings >Form and Report Settings > Custom fields > Add field and proceed with selecting Type: List and Design: Checkbox. Then go to a second tab on the same page and name the number of required lines on the checkbox. Please, see the screenshots for the details:

Hello, Paul! Our developer team have looked into this issue and the update with this feature will be included into the next upcoming update that will be released soon. Sorry for any inconvenience. Let us know, if any other problems with export persist.

[QUOTE]F K wrote:In "Deals" you can select to see the contact/company name but you cannot select to see contact/company detailed info (like phone number/email) directly fr om "Deals" list and also exporting this info...

My scenario: I need to send communication to all contacts that are in a different stage of deal process... If i go to the "Deals" list i would like to export it and have an option to see, not just contact name, but also contact phone number and email. So i can copy/paste the mail list of all contacts in that stage etc... [/QUOTE]

Hello! Unfortunately, presently there is no workaround for this scenario, since display of additional contact phone number and email in the Deals list is not available in Bitrix24 at the moment.

Thank you for your inquiry. As part of our anti-fraud measures, outbound calls can be blocked for some locations. To unblock outbound calls, your account needs to be verified. Please kindly provide my colleagues with the following details:

Hi! You can try to implement [URL=https://helpdesk.bitrix24.com/open/6034947/?sphrase_id=58953677]Business Processes[/URL]. Please, contact a Bitrix24 [URL=https://www.bitrix24.com/partners/]Partner[/URL] for any assistance you may require for configuring Business Processes. Also, you may check our [URL=https://www.youtube.com/watch?v=YyNUbkX9aCs]Bitrix24 Business Processes & Workflow Automation Webinar[/URL] for additional details.

Hello! Thank you for the proposed feature. You can create leads with [URL=https://helpdesk.bitrix24.com/open/2486599/?sphrase_id=58693805]Facebook integration[/URL] via Open Channels; At the moment, integration with LinkedIn is still not available due to their policy and restricted API.

Please check, whether this new user is a full-fledged invited user on your account. Please go to "Company" main menu tab>Employees> Invited, Employees menus. Also, it is possible that this task may be attached to a CRM entity, such as Lead, Contact, etc., then your user should have [URL=https://helpdesk.bitrix24.com/open/1332384/?sphrase_id=58810991]CRM Access Permissions[/URL] granted to him/her. If access problem still persist, please submit a detailed query to our [URL=https://helpdesk.bitrix24.com/]HelpDesk[/URL] for further investigation.

Hi! If you have chosen "Group Subtasks" option in the "cog" settings near "New Task" blue button, then a small "+" symbol will appear near to the parent task, which will allow you to expand the view, showing all subtasks of a particular parent task. At the same time, you can unselect the "Group Subtasks" option to remove the subtask grouping altogether.

Parent task automatically start and end according to the subtasks?, I would like to use the parent-sub tasks hierarchy to manage the timeline. Is there a way that the parent task will automatically be adjusted according to the earliest start time and latest end time of all subtasks? Thank you!

Hello! You are correct, the sync of new MailChimp subscribers with your Bitrix24 account is not available in free MailChimp/Bitrix24 app. To get a full two-way integration between Bitrix24 and Mailchimp (with manual and automatic sync capability), you can subscribe for the extended version of "MailChimp mailer — integration with Bitrix24" (you can find the link for this subscription inside your Bitrix24 account, in the MailChimp mailer).

Hello! You have to make sure that this employee has an appropriate CRM role configured with the access to Leads at CRM > More > Settings > Permissions > Access Permissions >. Also this employee should have access to [URL=https://helpdesk.bitrix24.com/open/1945065/?sphrase_id=58691793]Business Tools[/URL].

Hello! if you want to attach a file to a Web Form, first you need to create a custom field with type 'file' at the following path: CRM > More > Settings > From and Report Settings > Custom Fields for a CRM entity you need (for example, Lead), and then select this field when choosing entity for your Web Form. Important: when client fills in such field, the attached file can be found in the form of a created Lead.

Hello! Please be advised that CRM event serves as a method of adding the data into CRM history - e. g. an old email, information item, an offer. Thank you for pointing out these specifics, they will be helpful for future releases.

You can also check if this user has an access to [URL=https://helpdesk.bitrix24.com/open/1945065/?sphrase_id=58659545]Business Tools[/URL]. Remember, Bitrix24 free & Plus plan subscribers have limited access to Business Tools:

Hello! Indeed, the probability value changes at the moment, when a deal goes through a stage. Please contact our Partners/Resellers to get more details on how to set up Business Process that govern this action.

Hello! At the moment, this application is not available in our Marketplace. However, our REST API is available and you can read about how new apps can be added in this article [URL=https://helpdesk.bitrix24.com/open/1332445/?sphrase_id=57128605]https://helpdesk.bitrix24.com/open/1332445/?sphrase_id=57128605[/URL]

Please check, if you have followed all the steps for connecting the Google calendar. Take a look at this article [URL=https://helpdesk.bitrix24.com/open/1332400/]https://helpdesk.bitrix24.com/open/1332400/[/URL]

Hello! Please contact the developers of Mailchimp, contact details can be found here: [URL=https://www.bitrix24.com/apps/?app=artdepo.mailchimpbx24#support]https://www.bitrix24.com/apps/?app=artdepo.mailchimpbx24#support[/URL]

It is possible that the you have created a group with a task assigned to a user in it. But the access rights within this group are not configured correctly and this user does not have access to this task. To correct it, please go to Workgroups > More > Edit Settings > Tasks

Also, take a look at this article for additional details: [URL=https://helpdesk.bitrix24.com/open/1353474/?sphrase_id=57474201]https://helpdesk.bitrix24.com/open/1353474/?sphrase_id=57474201[/URL]

Hello! Please check your subscription plan, it is possible that you do not have a Professional plan (which is required for Time Management feature), or your previously enabled 30-day Trial Professional plan has expired.

Hello! At the moment, multiple supervisors are not available in Bitrix24. Each Bitrix24 department can have only one supervisor. As for Company's top level supervisor - you can appoint only one user as top department supervisor. If you company have a "board of directors" type of management - these directors can be located in the top company's department without department head appointed.

Hello, Jean! Our Chat Assistant is available for first 30 days in Free Subscription Plan. At the moment, this chat bot is an introductory feature which cannot be disabled manually, but is automatically switched-off after the above mentioned 30-days Free Plan period expires. The reason for this chat is to have a quick response by real people - consultants, who help familiarize users with the product, free of charge.Apologies for any inconvenience and misunderstanding: your feedback is taken into account! I will inform our developers about it.

1. The issues here is likely that you have not configured the settings of your Open channel or Widget For Open Channel configuration, please see this [URL=https://helpdesk.bitrix24.com/open/2486723/?sphrase_id=57029001]https://helpdesk.bitrix24.com/open/2486723/?sphrase_id=57029001[/URL]

Here is the settings of your Open Channel:

2. Open Channel and Website Widget working hours: the issue here, is that they may overlap and the message can be sent in a wrong time. Go to CRM -> More -> Widget edit and Open Channels -> Edit -> Working Time Preferences

You need to make sure work hours are set properly up in the widget AND in the Open Channel.

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Go to CRM -> More -> Widget edit for widget hours

Go to Open Channels -> Edit -> Working Time Preferences for Open Channel work hours

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3. Translation of Website Widget. You can translate the Widget by going to CRM > More > Website widget > Edit as shown at the screenshot below. The details on how to configure the Widget are listed at this article: https:// helpdesk.bitrix24.com/open/4112659/?sphrase_id=57029385

The greeting message can be edited as well:

Unfortunately we do not support Bulgarian, please contact our local partners.

4. Search by product. The only place you can search products is in CRM. You need to go to CRM tab -> Product -> Filter search.

5. Please read the information on how to work with leads and which sources are available for automatic capturing: [URL=https://helpdesk.bitrix24.com/open/1395562/?sphrase_id=57030209]https://helpdesk.bitrix24.com/open/1395562/?sphrase_id=57030209[/URL]

Hello! If you are taking advantage of any of our commercial subscriptions or are using 30-day trial of Cloud Professional Plan you can use Bitrix24 Support Online Chat as well as available Helpdesk support via tickets. Both can be accessed here, in our Support section at this page https://helpdesk.bitrix24.com/ticket.php

You can sign up for a free Bitrix24 Cloud Professional Plan trial inside your free Bitrix24 account under Subscription > Activate Trial

Please note that free 30-day assistance is not available in all markets at the moment.