The Impact of COVID-19 on
E-commerce Deliveries
and Returns

Has COVID-19 changed consumer expectations and behaviors around delivery/returns? Are mindsets around speed and cost and product availability changing for good?

In this webinar, we'll explore insights from our recent consumer survey on how COVID-19 has impacted e-commerce expectations. Join us to learn how expectations have evolved around delivery speed, tracking, refunds and more. We will also hear from Aaron Guild of Green Mountain to learn how carriers are responding to these changes.