According to the group selected by the customer, could we show a specific set of fields on the ticket form?

Modified on: Thu, 13 Jul, 2017 at 5:53 PM

We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead

This feature is currently not available on Freshdesk Mint.

This feature is not available on the old Freshdesk.

Applicable plans

SproutBlossomGardenEstateForest

For customers, we can show specific fields using Portal Customization. This can be done on the Estate & Forest plans. Please write to support@freshdesk.com with your requirements and we'll help you with this.

Another alternative is to have a dynamic form setup where you could add a section to the group's dropdown. Please follow this article to have this done at your end. Kindly note that this can be configured for any two custom dropdowns apart from the "Type" field.