Follow the journey of a Wisconsin family of 4 who relocated to the Walt Disney World area in July 2011

Using DAS and Fastpass+ Together

Recently we were chosen to be among the first Annual Passholders to test MagicBands (MBs) and MyMagic+ (MM+), including the ability to schedule our Fastpass+ (FP+) times in advance. We wanted to share our experience and some advice.

First, some quick background. Recently we had some issues with using our DAS card and miscommunications we had with Disney. We sent an email to Disability Relations at Walt Disney World and received a call from a Disability Relations representative and had a very nice call with her for almost an hour one afternoon. She asked about our experiences overall with the entire DAS process and then what happened to cause our concern. She was shocked at how we had heard so many different stories about the program. What it all boils down to is that the only people who will know about any changes are people at her level and above working directly with the DAS program and that none had been planned or discussed back to Guest Relations (GR) or to those who staff the DAS help line; and that includes their Supervisors and Managers. So, if anyone at that line or at GR tells anyone that there are ‘changes’ in place, planned or coming, that’s not true. They won’t find out about any changes until they are ready to roll out and that’s not happening. Right now and for the future the DAS works as always, 1 return time at a time with no limit per day or per the 14-day period. Accommodations are the same as they were always meant to be. They are on a guest by guest, day by day and Park by Park basis. The only change is that there should be no notes in the files anymore “guaranteeing” a certain accommodation. It all depends on how busy any Park is on any given day, how many attractions that Park has available and how much those accommodations are needed by that particular Guest. And she stressed that no Cast Member should ever be saying that there is nothing they can do, and if you hear that, ask to speak to a Manager immediately, as there is always something they can do. It might be re-admission tickets (paper Fastpasses), and they are allowed to give up to 3 sets at a time. Or it may be as simple as giving you your first return time while at the GR desk if the Park isn’t busy. How she put it to me is to simply state that you are using your Fastpasses and using your DAS but it just isn’t enough and you’d like just something extra to help with your day. She did say that they take the feedback they get from guests like us to a weekly DAS committee meeting and they use that meeting to plan for the future. So, send those emails in with your feedback. The two biggest pieces of feedback they have right now is the ability to use a single return time for multiple rides and being able to have multiple return times at a time. Email WDW.Guest.Communications@disneyworld.com, copying the email to Disability.Services@DisneyParks.com and specify that it for a DAS concern and give a phone number to call.

Some basic background on Fastpass+ may be needed. As of today (and the program is subject to change), each guest is allowed 3 FP+ ‘reservations’ per day and they must be all at a single Park. Epcot and Hollywood Studios (DHS) use a tier system which allows one FP+ for Tier 1 and 2 from Tier 2; the Magic Kingdom (MK) and the Animal Kingdom (DAK) have no tiers in place at this time. A full list of all available FP+ attractions is at the end of this article for your reference. If needed you can change your FP+ times and/or attractions at any time using the My Disney Experience (MDE) app on your phone, computer or at any of the FP+ kiosks available throughout the Parks.

We have now used our scheduled FP+ at all 4 Parks. In order to test successfully, we chose to use only the DAS card itself and no additional accommodations. Our first Park was DAK, where we had FP+ scheduled for Kilimanjaro Safari, Dinosaur and Finding Nemo – The Musical. We started out by riding Kilimanjaro Safari. Afterwards, on the way to Dinosaur, we stopped to get a DAS return time for Expedition Everest. After riding Dinosaur we headed back to use our Everest return time. We then headed back to get a DAS time for Primeval Whirl before going to watch Finding Nemo; afterwards going back to use the Primeval Whirl time. There was a little more ‘back and forth’ and planning here, but it was reasonable and do-able; and we were able to successfully spend a good afternoon with little stress.

Our second Park was DHS. Here we chose FP+ times for Rock ‘n’ Roller Coaster (RNR), Tower of Terror (ToT) and Star Tours. On our way to Star Tours, we stopped for a DAS return time for Toy Story Mania (TSM). Let me mention that for a day at DHS, we would suggest getting one FP+ time for TSM due to the always high return times. The available times this day were outside our visit range so we adapted. After Star Tours we stopped and watched Muppet*Vision 3D before returning to Toy Story for our return time ride. We then went to Tower of Terror and rode and headed for Rock ‘n’ Roller Coaster. The coaster was down at this point and we later learned that Disney had sent an email to our registered MDE email letting us know that it was down and allowing us to use our FP+ at any time that day at DHS on any attraction. If an attraction is down during any of your FP+ times, check your MDE or at a FP+ kiosk for the options you’re given in exchange. We did ride the Great Movie Ride before heading out this day. My thoughts on DHS are to FP+ TSM and if you plan to ride both ToT and RNR, to FP+ ToT and get a DAS time for RNR first. That will allow you to hit both rides fairly easily with little back and forth.

Our third Park was Epcot. For this visit we chose Test Track, The Seas with Nemo and Friends and Spaceship Earth. We first headed to The Land where we got a return time for Soarin’ and then rode Living with the Land and a quick rest stop at Sunshine Seasons before riding Soarin’. Soarin’ is a good choice for using your DAS instead of FP+ only because you do have some options within The Land to spend your wait time (Living with the Land, Circle of Life, a meal or snack at Sunshine Seasons). We then rode Nemo and Friends and visited the manatee rescue station before heading over to Test Track, riding with our FP+. We then ended our visit with a Spaceship Earth ride. If following our method, you could also stop and get a return time at Mission: Space before riding Test Track and can also use Universe of Energy to spend wait time. Maelstrom can easily use a DAS return time with a stroll around the surrounding Pavilions to pass time.

Finally our tests brought us to the Magic Kingdom. For this particular visit we chose Big Thunder Mountain Railroad (BTMR), Under the Sea and Space Ranger Spin. On the way to BTMR we stopped for a return time for Haunted Mansion, rode BTMR and then returned to Haunted Mansion to ride. We got a return time for Pirates of the Caribbean and went to get Dole Whips to pass the wait time. We returned to Pirates and then headed to Fantasyland. There we got a return time for Winnie the Pooh, watched Mickey’s PhilharMagic and then went back to ride Pooh. We then went to Under the Sea for our FP+ time (we would have gotten a return time for Peter Pan’s Flight but that was down at the time. After Under the Sea we stopped at Space Mountain for a return time before riding Buzz and the PeopleMover. We then used the return time on Space Mountain (well, the kids did) before heading out for the day.
We did a second trip to the Magic Kingdom this past Saturday, starting earlier than usual (we arrived around 10am whereas we normally start our Park days between 1:30pm and 2:30pm). We were able to walk on Haunted Mansion, PhilharMagic, Country Bears, Carousel of Progress and PeopleMover that day while using FP+ for Big Thunder, Mickey Mouse Meet and Tomorrowland Speedway and DAS return times for Pooh, Buzz, Space Mountain and Peter Pan. Our son did comment that this was the best day he had at Disney since the GAC changed to the DAS.

Our overall experience was positive. If planning accordingly, you can balance FP+ and DAS return times along with shows, snack/meal breaks and “quiet time” periods successfully. We would highly recommend consulting a Park map as you plan FP+ times so that you can work them well together with DAS return times without doing more ‘back and forth’ travelling than is needed and to plan DAS return times for attractions where there are some low wait time attractions or shows nearby to help you pass wait times. A good example, based on our experience, is to get a FP+ for BTMR given how far it is from other attractions (especially when Splash Mountain is closed); so you won’t have to trek to the back of the Park to do this as a DAS return. We would also suggest that if you have a child who would like to ride something more than once to get a FP+ time, but get a DAS return time before boarding at your FP+ time. This will allow for a quicker re-boarding for a second ride. Finally, we suggest that if you eat a meal, get a DAS return time before you go to the meal, as we did with Haunted Mansion when eating at Columbia Harbor House.