Astro Vancouver square bathroom downlight in polished chrome finish and clear glass uses a 50w GU5.3 lamp (Not Included ) and is IP65 rated which makes it suitable for bathroom zones 1, 2 and 3. This version of the Astro Vancouver is 12v and there is also a 240v available with a Round version in both voltages. The product code for the Astro Vancouver Square 12v is 5510.

Many of our lights include bulbs and you may be concerned about replacing them easily in the future. Rest assured all our light fittings we sell use bulbs that can easily be found on the high street. They are also future proof, able to take new modern low energy bulbs. There are four types of bulbs that cover 99% of the light fittings we offer. These are:

Incandescent Light Bulbs

Incandescent light bulbs are manufactured in a wide range of sizes and light output (wattage) below are just a few standard fittings that are compatible with our product range, (BC/B22, SBC/B15, ES/E27, SES/E14,GLS and candle, but the overall dimensions can differ slightly due to the width and height of the tubes. They have an average life of 1000 hours and they are the most common bulbs that are found in a average household, they have two main coatings a clear glass bulb ideal for Crystal chandeliers to reflect the sparkle effect the crystals and a frosted pearl white which are ideal for lights with a shade and produce a softer light. Its is advised to check for the right fitments before purchasing.

ES/E27 GLS Edison screw general light service

BC/B22 GLS Bayonet cap general light service

ES/E27 GB Edison screw golf ball

BC/B22 GB Bayonet cap golf ball

SES/E14 GB Small Edison screw golf ball

SBC/B15 GB Small bayonet cap golf ball

ES/E27 Candle Edison screw candle

BC/B22 Candle Bayonet cap candle

SES/E14 Candle Small Edison screw candle

SBC/B15 Candle Small bayonet cap candle

Fitting energy saving bulbs into your existing fitting will save you money on your electricity bills and ensure your light bulbs will last you longer.

Halogen Light Bulbs: Most commonly seen in spotlights or downlights, ideal for directional lighting for Kitchen, Bathroom, Art Galleries and places where focus lighting is required to accentuate an area. Halogen light bulbs in general are smaller in size but don't let that put you off as they produce light that is often known to be like sunlight. Halogens bulbs produce a lot of heat so they can only be suitable for light fittings that can withstand extreme heat intensities and made from heat conducing materials, if this is a concern for you then there are also Low energy and LED versions for most halogen bulb fittings, which of course will save you energy and produce less heat from the bulbs.

Fluorescent Circular Tubes G10q/T9 Available in different diameters and wattages.

Brightness is actually measured in Lumen's and packaging has been changing to show this, but for those of us used to watts that’s not always helpful.

Here is a quick comparison chart

Traditional Incandescents

Low Energy (CFL)

LED

40w

9w-13w

4w-5w

60w

13w-15w

6w-8w

100w

23w-30w

16w-20w

They are available in mains and low voltage types.

Low Voltage:These lamps operate on 12v which means a transformer is fitted separately to the light fitting or integrated into the light to reduce the input voltage from 240v to 12v. The benefits of the lower voltage fittings are that the safer voltage enables manufacturers to design interesting and slim light fittings without the need to protect against dangerous higher voltages. Do not cover low voltage lighting with insulation as they reflect heat backwards, always use special fire hoods or leave enough cavity gap so heat can be dispersed efficiently.

Mains voltageThis type of lamp offers the light colour advantage of halogen without the need to house a transformer. The reflector type bulbs are known as GU10 or GZ10 and the small envelope non-reflector halogens are known as G9.

Zone Name

Zone

Delivery Zone charge

ZONE A (England and Wales, Mainland Uk, up to 10Kg, where postcode includes:)

Republic of Ireland - CURRENTLY WE DO NOT OFFER SHIPMENT OUTSIDE OF THE UK

N/A

1.0 DeliveryWe aim to deliver all stocked orders to the above destinations in the times shown above from time of dispatch Monday to Fridays: *Free delivery for orders over £99.00 UK Mainland Only (Zone A & B)

Scottish Highlands and Islands, Channel Islands, N Ireland, Isles of Scilly, Isle of Man, will be quoted as above. (The shipping quote is based on consignments not exceeding 10kg. Goods can take longer to dispatch depending on stock and take up to 5-10 working days from time of completion of order.) We reserve the right to inform you of revised carriage charges where applicable.

Goods that are available for dispatch will be delivered within 7 working days of receipt of order.

If goods that are out of stock, then they will be ordered from our suppliers and delivered to you approximately in 5 to 10 working days. PLEASE NOTE that delivery times may vary depending on whether the products that are ordered come from International suppliers and if they are special order items and then in which case can take 6-8 weeks from placing the order.

In the unlikely event of goods taking longer than 6-8 weeks, you will be contacted by a customer service representative who will give you an option for the order to be cancelled if the lead time is unsuitable without penalty to the consumer.

We will deliver the goods only to the Billing address of where the credit, debit card or PayPal confirmed address is registered to. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

Delivery charges vary according to the type of goods ordered and cannot be refunded unless it falls into sections 10.0 of our Terms & Conditions.

Any surcharges are non refundable in the event of goods being cancelled after receiving such goods e.g. Saturday deliveries, AM or PM specified options etc.

Collect In-store

With all Arrow Electrical products on our website we provide a collect instore option at the checkout for those that wish to order and pay online for their goods and collect at one of our 4 London branches. If you choose this option you will be contacted by email or phone to arrange a time and day for your order to be ready for collection at your chosen branch. Please allow at least one working day for all stocked items, as some products may not be stocked at the chosen branch and we must internally transfer your goods and allow for processing before your goods can be collected. If your item is not in stock, we will order your goods from the relevant supplier and then notify you of its estimated arrival to your chosen branch. Please note this time can vary from supplier to supplier and it can take 14-28 working days depending on supplier.

All goods can be collected during normal working hours from the chosen branch, please see our branch opening times for more details.

Please remember you can also track your order by logging into your account at any time.

PLEASE NOTE WE DO NOT SHIP TO DESTINATIONS OUTSIDE OF UK

2.0 Returns Policy

2.1 Under the Consumer Contracts Regulations 2013 you have the legal right to cancel your order for goods which starts the moment you place your order and ends 14 days from the day you receive your goods (with the exception of any Bespoke made to order items or SPECIAL ORDER non-stocked items). To return goods for any reason please email customers services or write in at the address shown in section 8.0, a telephone call will not be accepted as a notice of cancellation. Please tell us reason relating to the purpose of the return. Goods returned without an email or written notification will not be accepted. The fitting cannot have been installed, used or modified in any way. It must be returned in original condition and packaging, complete with lamps and any other parts supplied & manuals for a complete refund or exchange (re-shipping charges apply). Arrow Electrical can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected. Arrow Electrical will not refund products which have been printed, customised, express delivery options, ANY return postage. Arrow Electrical will not be held responsible for goods damaged or lost in the post while in transit to us. Your statutory rights are not affected.

2.2 Goods must be returned at customers own cost. NOTE: It is always best to send your Parcel back in a manner that is trackable (e.g. Royal Mail Special Delivery). We cannot be held responsible for non-receipt of returns that cannot be tracked.

2.3 If goods have been received damaged we will arrange a collection and any replacements of the damaged goods at our expense; however Arrow Electrical will not be liable for any other losses caused by this inconvenience including any Electricians fees or builders fees. Any collections arranged by Arrow Electrical will be made during normal working days between the hours of 9am-6pm

2.4 Refunds will only be made to the original payment card on receipt of a copy of the original sales receipt.

2.5 We have the right to refuse refunds for the failure to meet the above criteria

2.6 If you decide to cancel and return the goods within these time limits, your payment will be refunded within 14 days of receiving goods back or evidence of return is provided.

2.7 In the event you are not able to return the products as detailed above, a collection can be arranged for you, however the courier collection charge of £29.99 will be deducted from the refund this will be a unspecified time and date which you will be required to wait the whole day for collection.

3.0 Payment & Acceptance

3.1 All prices are currently listed only in GBP.

3.2 All prices are inclusive of VAT at the current rates where applicable and are correct at the time of entering the information onto the system.

3.3 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery of you order.

3.4 The payment charge is made at the point of the online payment screen. Acceptance of payment and funds being debited from your account does not mean we are accepting the contract and if we refuse to fulfil the order for whatever reason we will then refund your order back onto the same method of payment initially used to make payment. Please allow 7-10 workings for any refund under this condition to show back on to the account.

3.5 We accept, VISA, Mastercard, VISA Debit, Maestro and PayPal.There will be no acceptance of any other currencies on any condition.

3.6 By clicking the 'Proceed to Payment' button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

4.0 Privacy Policy

4.1 The only information collected from our website is the information that is filled in by yourself on completion of a sale of an item(s) and possibly though any other correspondence generally by email or surveys. The information that is gathered is what allows us to send the products you have ordered to you. However, from time to time we may email you a newsletter or special offers to keep you up to date with any new services, products and offers that we are currently providing.

4.2 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

4.3 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

5.0 General

5.1 Arrow Electrical shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

5.2 All rights, including copyright, in this website are owned by Viva Enterprises Ltd T/A Arrow Electrical. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of Arrow Electrical.

5.3 We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to Arrow Electrical products

5.4 Arrow Electrical total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Arrow Electrical to the customer, together with any postage costs incurred. Arrow Electrical shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

5.5 Arrow Electrical reserves the right to change or amend these terms and conditions without notice.

6.0 Product Information & Availability

6.1 Arrow Electrical will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at time when the relevant information was entered onto the system. We reserve the right to refuse accept orders where product information has been published incorrectly including prices and promotions.

6.2 Every effort has been made to accurately display the colours of our products on the website. However, we cannot guarantee that the colours you see will accurately reflect the product as this will depend on your monitor's display of the colours.

6.3 All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change due to several branches having access to live stock. You will have the option either to wait until the item is available from stock or to cancel your order.

6.4 All products conform to British and EN standards. All products manufactured by vetted sources in accordance with current legislation at the time of purchase.

6.5 Dimensions, descriptions, finishes and wattages are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract. For example height measurements are provided excluding chain land ceiling fixture where applicable, as there is a variable involved.

6.6 Lamps are supplied with all products where specified.

6.7 All Images are for illustration purposes only.

7.0 Comments, Communications and other Content

7.1 Visitors may post, comments, and other content so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious of third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Arrow Electrical have the right (but not the obligation) to remove or edit such content.

9.0 Installation A qualified electrician must install all products supplied. All products purchased must be carefully checked by your builder or electrician to see if it suitable for installation in the area required before you purchase. All products must be earthed where necessary. The mains supply must always be isolated prior to installation. N.B. incorrect installation can deem warranty void. Installation accessories such as screws and raw plugs etc.. are not supplied. Liability will not be accepted for any personal damages such as electrocution due to improper installation. Your statuary rights are not affected.

10.0 Faulty Goods

Any damages, faults, shortages or incorrect goods must be notified within 48 hour of receipt. You must also state on the couriers delivery note any visible damage to the packages; Arrow Electrical cannot accept responsibility after this period. Faulty or damaged goods will be replaced or refunded in full in accordance with . Returns policy & Section 2.3) Arrow Electrical will in no way be liable for any costs incurred due to faulty goods or shortages, such as electrician's fees or time taken from place of employment etc.

11.0 Warranties

All our products are manufactured to the highest quality, the vast majority in a hi-tech facility in the United Kingdom. A 12 month back to base warranty is offered on all of our light fixtures with the exception of light bulbs. You are required to contact our sales team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts. Arrow Electrical reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personal. A qualified and insured electrician must carry out installation of all goods otherwise the warranty is void. You will be required to send the product back to us in a safe & secure manner using a reputable tracked method as your own cost. When we receive the item we will then send the item back to the relevant manufacturer for thorough testing to determine the cause of the defect. Only when the results of the findings are known, will we then proceed to repair or replace the product if it has been found to be a manufacturer's defect.