4Settle.

How to Resolve a Complaint With an Auto Repair Shop

Most of us have vehicles--and sooner or later we're going to have to buy a new (or used) car, fix a vehicle that's broken down, or do a little automobile maintenance.

The upshot for many of us: complaints. Complaints about deceptive car dealership ads, auto warranties that weren't honored, "lemons," crooked/incompetent mechanics. Maybe that buy-here, pay-here dealership repossessed your almost-paid-off car after a payment was just 3 days late, or perhaps your new car dealer said your automobile needed a repair that was in fact totally unnecessary. No wonder the FTC alone received 77,435 auto-related complaints in 2011....more

Frequently Asked Questions

PeopleClaim is right for you if you'd like to resolve your complaint directly with
the other party with little or no expense. Except for serious criminal offenses
there are few complaints that cannot be handled easily and effectively online through
the PeopleClaim system. So: any complaint, against anyone, anywhere--all online.
You decide. There's really nothing to lose.

Free filing gives you full use of the PeopleClaim system so you can turn your complaint
into a well organized and professionally presented claim, delivered instantly to
the other party by email. That may be all you need. But many users opt for the paid
public posting option ($7.95). This lets them set a deadline for resolution, and
gives the other party extra incentive to fix the problem and keep the complaint
off the Internet. Other paid options add strength. You can copy your claim to regulators
and media, or choose premium delivery options so your claim will also be received
in hardcopy.

It's easy. And free. If you'd like to get an email message when claims post for
certain companies or locations, just use the handy signup form on the PeopleClaim
site. Tell us which ZIP Codes or names you want alerts for, give us your email address,
and you're done. You can change alert criteria, add an alert request, or opt out
at any time.

One of the big contrasts between the Better Business Bureau and PeopleClaim is that
the BBB earns its money from membership fees paid by the companies you may be complaining
about. PeopleClaim has no such conflict of interest. We charge reasonable fees for
certain claim-filing services, and receive nothing from anyone you will file a claim
against. Another important difference is that with PeopleClaim you decide if and
when a claim is resolved; the BBB will close claims after a certain period of time
regardless of outcome. There are also differences in what kinds of complaints are
handled, with the BBB more limited in scope. For specific differences, see the comparison
chart.

No. One of the great things about PeopleClaim is that you can do everything yourself
and resolve your problem-without lawyer fees, court appearances, and a lengthy process.
Another great thing about PeopleClaim is that you also have the option to request
contact from lawyers through the system in case your problem is unusually difficult-or
even if you just want the other party to know you might be thinking of a lawsuit.

No, PeopleClaim is not a lawyer referral site. We do allow claimants to request
through PeopleClaim a free initial consultation from interested legal professionals-but
lawyers respond voluntarily and PeopleClaim doesn't participate in any fee arrangements
you make with a lawyer for professional services.

See how PeopleClaim works

“I am just glad I found your site as it was settled so quickly. You get a
Gold Star and recommendations to family and friends in my book. Thank you again.”

- J.B, Los Angeles, California

“Our claim was settled to our satisfaction. Between the credit card company
and the car rental they credited us the total we requested. It wouldn’t hae happened
without your help. Thanks again.”

Did you know? PeopleClaim has helped thousands of people tell their side of the story in complaints involving bad business practices, overbilling, fraud and other misconduct. Now you can also use
PeopleClaim to counter unfair ratings, reviews or other posts about you or your
business, including negative BBB ratings, Yelp and other online reviews, unfair credit scores or any other content that’s harming you or your business's reputation.
Learn More »

*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the
BBB, small claims court, or other dispute resolution services. PeopleClaim is not
a law firm and does not provide legal services, opinions, or advice. PeopleClaim
facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues
of fairness to help resolve complaints. Users should contact professional legal
counsel on any matters of law or regulation regarding their claims. PeopleClaim
does not review or evaluate the merits of claims submitted through its site, and
users are solely responsible for all content filed in their claims.