Customer Choice

4.11 - 1251 ratings - Source

As the electric utility market is opened up to competition, you can rely on this how-to guidebook to help you avoid mistakes made during retail pilot programs. This book is an appraisal of efforts made over the past year in the electricity industry -- and in other industries that already have made the transition to competition. You'll get a hands-on approach to retail customer choice...weigh the strengths and weaknesses of alternative solutions, discover actions to avoid, and implement checklists to keep you on track. Focus on winning solutions for lowering costs, provide informative price signals, find hedging instruments you can use to mitigate financial risk, and create a wide range of new service options.This high-tech, computer-driven market response system has reduced inventory,
widened customer choice and cut restocking ... Its approach has now been
adopted nationwide.5 Nintendo Company Ltd. This Kyoto-based entertainment
company is well known for ... It chose customer service as the linchpin for
maintaining market share. ... phone and called Nintendo with ideas. ... its 800-
number greeting, in its catalogs, on its direct mail pieces, and in its trade-
magazine advertisements.

Title

:

Customer Choice

Author

:

Ahmad Faruqui, John Robert Malko

Publisher

:

- 1999-02-01

ISBN-13

:

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.