Our
Customer Service staff is ready and willing to assist you in
making your utility experience in our service area a
pleasant one.

Our representatives are
available 8:00 a.m. to 5:00 p.m., Monday through Friday with
offices on the first floor of the Municipal Building (110 W.
College Street). Dispatching service is available for
after-hour emergencies and problems. Please contact us if we
can be of service in the following areas or if you have a
question about the Utility Department.

Requests for new and
existing service

Connections and
disconnections of service

Changes or up-grades in
service

Customer problems

Questions about billing
and other services

Florence Utilities

Florence Utilities application
process includes electricity, gas, water/wastewater and/or
garbage services. A commercial utility deposit is required
for all businesses. Consumer must be at least nineteen
(19) years old to sign for utility service. The
following information must be provided.

Two forms of identification - Valid
driver's license or state identification card
and
social security card

Copy of lease or rent receipt, if
property is not owned

A notarized application is required if it
is not signed in person at Florence Utilities

Authorization is required if an officer
of the company does not make application for utility
service

This form
must be followed when a bank issues a Certificate of Deposit
or a Time Deposit Receipt to secure a commercial utility
deposit of $500 or more. Also, the bank must issue a
letter to Florence Utilities stating that a utility hold is
being placed on the certificate.
See attached Sample Bank Letter.