3G SAS blade firmware failure

I had a firmware upgrade end badly, which is now grazing my sas blade switch with an endless warning of;

"The VSM system is initializing and cannot be accessed at this time.
Initialization can take up to 5 minutes if a flashing operation is in-progress on the current switch or the neighbor switch.
Please wait and refresh the browser at a later time to attempt to gain access."

So I'm trying to get a RMA on it, but none of the serials on the switch seems to work on the warranty checker. I am obviously doing something wrong, does anyone know which numbers on this thing I should use?