Passengers

Welcome Aboard NC By Train

Thank you for choosing to travel with NC By Train. We welcome you aboard our trains. We take pride in our equipment and stations and providing convenient, reliable and safe travel options to our passengers, as well as excellent customer service.

Planning Your Trip

Train schedules are available on this website and at all North Carolina train stations. If you have questions about planning your trip, call 1-800 BY TRAIN (1-800-298-7246) and talk with a representative 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday.

Purchasing Tickets

One-Way or Round-trip Tickets

Online – here at ncbytrain.org or from Amtrak’s mobile app. Print your ticket or have it emailed to your smartphone or tablet.Save time using our online ticket app.

Passengers With Disabilities or Special Needs

Amtrak provides additional services for passengers with disabilities. Passengers requiring special accommodations should request necessary services when making travel reservations. For more information about types of services offered to passengers with disabilities or special needs, visit Amtrak's website or call 1-800-USA RAIL (800-872-7245).

Discounts and Special Promotions

NC By Train offers a variety of promotions and everyday discounts. Information on current special promotions is available on Amtrak's website, along with the fare code needed to receive the advertised discount when buying your ticket.

Everyday discounts include the following:

Kids 2 through 12 years old ride half-price every day. Infants under 2 ride free.

Seniors 62 and over are eligible to receive a 15 percent discount on the lowest available rail fare.

AAA Members save 10 percent when using a AAA card.*

Active duty U.S. military personnel, their spouses and dependents, are eligible to receive a 10% discount off most Amtrak rail fares.

Veterans save 15 percent with a Veterans Advantage VetRewards Card.

Discounts are available to passengers with disabilities and up to one traveling companion.

National Association of Railroad Passengers members save 10 percent.

Students save 15 percent every day year-round.

International students save 10 percent with an International Student Identity Card.*

If you are planning to check baggage, be sure checked baggage service is available at both your origin and destination station.

Carry-on Baggage

From any station in North Carolina, passengers may carry two pieces of luggage on board trains, not including purses, laptops, strollers, etc. Bags may not weigh more than 50 lbs. each and may not exceed a size of 28 x 22 x 14 inches. Passengers must be able to safely carry their own baggage.

For information on excess and oversize carry-on baggage information is available on Amtrak's website.

Pets on Board

Small cats and dogs are allowed aboard NC By Train's Piedmont and Carolinian (the maximum weight with carrier is 20 pounds). Reservations are $25, available on a first-come first-served basis and are limited to five pets per train. Pet carriers are considered to be carry-on baggage.

Photo IDs and Baggage Tags

All passengers must have valid photo identification while on board the train. Baggage identification tags are available at the stations and should be completed and placed on ALL luggage, including carry-ons before boarding the train.

Boarding the Train

The platform and boarding areas are restricted to Amtrak personnel, NCDOT station attendants and passengers only. When boarding the train, be prepared to show your paper or electronic ticket to the conductor.

Piedmont Trains 73, 74, 75 and 76 (Charlotte to Raleigh)

Wi-Fi

Vending machines in lounge car

Carry-on food welcome

No alcoholic beverages allowed

Electrical outlets available

Diaper changing stations

ADA-accessible

Racks in baggage car for unboxed bikes (get more information about Bikes on Board)

Racks in baggage car for unboxed bikes (get more information about Bikes on Board)

Transit Connections at Stations

Public transportation connections and taxi service are available at most North Carolina stations. For more information about services at a particular station, choose a station on the Stations page.

Amtrak Thru-Way Bus Service to Eastern North Carolina

This bus service is available from the Wilson train station to eight destinations in Eastern North Carolina: Greenville, New Bern, Havelock, Morehead City, Goldsboro, Kinston, Jacksonville and Wilmington.

Travel Assistance

1-800-BY TRAIN

Representatives are available 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday to answer questions about traveling on NC By Train.

North Carolina Train Host Volunteers

More than 100 volunteers from across the state serve as North Carolina's goodwill ambassadors on board the Piedmont and Carolinian. Train Hosts volunteer their time to ride the trains to assist passengers, promote passenger services and answer questions about the route, ground transportation and area attractions. Station Hosts assist passengers with travel questions and information during time spent at the train station. (Learn more about becoming a Train Host or Station Host.)

Safety and Security

At the station and on-board trains, if you see anything suspicious or unusual, please notify station staff or a train crew member. Or dial Amtrak’s 24 hour call center at 1-800-331-0008 or dial 911, and report it immediately.