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My original order arrived water logged. Most but not every packet was drenched, and even then some of the packets still seemed to have some good seed due to the way the packets were oriented and the way some seeds shifted.

Remy went above and beyond. While I was still test germinating to find out which seeds needed to be replaced, Remy replaced the entire order.

My original order arrived water logged. Most but not every packet was drenched, and even then some of the packets still seemed to have some good seed due to the way the packets were oriented and the way some seeds shifted.

Remy went above and beyond. While I was still test germinating to find out which seeds needed to be replaced, Remy replaced the entire order.

I absolutely love service like that!

I have found customer service at a lot of places (not seed/tomato related) is still suffering since the recession. I get that many businesses had to cut corners to save money during that challenging period, but CUSTOMER SERVICE must be as important as product if someone intends to grow in business long term. (Stepping off my mini soap-box.)

Hi All, It is that time of year again. I've been working on getting the tomato pages done. I split them into 4 as they seemed to be getting too long. So check it out, and if you find mistakes let me know. Staring at the computer screen for hours on end makes it easy to miss an error. Oh and I updated up to Stump of the World. I'll get the rest tomorrow night. http://www.sampleseeds.com/?page_id=65
Remy

Hi Simone,
I'm ok I did not get your email. I will have to look through my spam. You message on FB I did get, but I can not respond. I have a message from FB that says "Your Page is no longer able to send messages to this person" I've never seen that before. I have no clue why.
Remy

I've known Remy as an internet friend for several years. She goes the extra step for you and though I've never met her, I feel like she is an old friend. This year, with the exception of three beans, I ordered everything from her. It was delivered promptly and well packaged. In my opinion, you just can't beat her service and attention to detail.

I've known Remy as an internet friend for several years. She goes the extra step for you and though I've never met her, I feel like she is an old friend. This year, with the exception of three beans, I ordered everything from her. It was delivered promptly and well packaged. In my opinion, you just can't beat her service and attention to detail.

Thank you, HMK. I try. I feel like people like you are old friends. When I travel and meet internet people, it is like meeting long lost family.

Quote:

Originally Posted by oakley

I so agree. Love cruising through her listings. Have not ordered yet but
will soon.
I ordered bulk seed/herbs from another company Dec 10th and they arrived
Dec 27th. 17 days. Some were meant to go with gift packages, grrr.
I'm patient with seed orders. Busy time of year for suppliers and plenty of time
to decide what I'll be starting.

Oakley,
Glad you enjoy looking through the listings.
That's not good for Dec. They should have gotten them right out or let you know there would be a delay. In Dec. things always go out fast here especially since I know people do give the seeds as gifts. Right now, it is harder as everyone is ordering so they are coming in faster than they go out. The girls and I are working every day.

Another vote for the Sample Seed Shop, this gal goes above and beyond as far as customer service goes, the only problem is she keeps enticing me with another interesting heirloom bean or tomato. Just when I say no more her website pulls me in and my eyes glaze over. My favorite place to shop, so many interesting varieties, so little time.