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windows does not load.

gooeeaa

Posted 30 June 2009 - 01:45 PM

gooeeaa

New Member

Member

5 posts

help. My computer does not open when I go to desktop or the start menu. It starts fine. Ive tried system restore and also safe mode. After the system restore however, I could click on norton antivirus. When I wanted to do a system scan it froze on run scan. I ran in safe mode, tried a system scan in that and I could remove one minor item, no biggy. What next? gooeeaa

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rcramm

Posted 30 June 2009 - 01:52 PM

If this doesn't fix the problem. Post in the Malware Forum Here. Once they have given you a clean bill of health if you have any other problems feel free to come here and ask for additional assistance.

gooeeaa

Posted 01 July 2009 - 08:19 AM

gooeeaa

New Member

Topic Starter

Member

5 posts

I would like to try to rid my system of viruses. I believe I would need access to the internet to do this program? I can't log on with my computer. Nothing starts from desktop or the start menu. I am currently using another computer that is fine. How can I do this program on my computer if I cant download on the disabled computer? gooeeaa

rcramm

Posted 01 July 2009 - 08:44 AM

rcramm

Member

Member

188 posts

This isn't the Malware forum. We have trained experts to deal with the worst of the worst viruses. They will walk you through all the steps to help you remove the infection. Even on how to get the software needed to the computer your trying to disinfect.

Post in the Malware Forum Here. Once they have given you a clean bill of health if you have any other problems feel free to come here and ask for additional assistance.

rshaffer61

Posted 01 July 2009 - 09:08 AM

rshaffer61

Moderator

Moderator

34,114 posts

Maybe i can assist a little here.

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here