MailEnable Diagnostic Utility reports Invalid System Entries

SYMPTOMS

When running
the MailEnable Diagnostic Utility it fails in the Configuration and Data Test
with the error "Invalid System Entries".

CAUSE

This error
can mean that the ADDRESS-MAP.TAB configuration file MailEnable uses to
store mailbox details may be corrupted or is missing critical system entries.
Errors in this file can have varying degrees of effects from minor
slowness in successful system lookups right through to lookup failures and
non delivery of mail.

When using
the Tab Delimited files storage
means (this is by default) there may be missing entries or incomplete
formatting in the ADDRESS-MAP.TAB file located in the Program
Files\Mail Enable\Config directory. If you
open the file using Microsoft Notepad it is usually easy to notice where the
corruptions lie as the format of
the columns will be visually not aligned or inconsistencies in the format of
the file exist.

If the issue in not
immediately noticeable then the format of the ADDRESS-MAP.TAB file is
described in the System Manual (under the MailEnable Program Group), use the
information supplied within to check the lines of your address-map
file.

The above will differ when
searching for the corruption while using a database storage provider but
what to locate does not change again search for corruptions or entries that may
be missing from the ADDRESS_MAP table of the MailEnable
database.

RESOLUTION

Open the ADDRESS-MAP.TAB
file located in the Program Files\Mail Enable\Config directory and verify
its contents, not only searching for obvious format inconsistencies but also
data fields that are not correct or contain incorrect characters.

There is also a system route entry that must be at the top of every ADDRESS-MAP.TAB file/table. Each file/table at the beginning should have the following line that will initiate routing to non-local SMTP addresses:

[SMTP:*]{TAB}{TAB}0{TAB}System

With the formatting extract above the {TAB} represents the TAB character. TAB is the result of pressing the TAB key on the keyboard.