ALICE is the hospitality industry's leading operations
technology, connecting every department of the hotel with one
platform for all staff communication and guest requests. ALICE
recently acquired concierge software provider GoConcierge to
augment its technology and customer service offering.

Located alongside the Sea of Cortez, Viceroy Los Cabos features
a fitness center, a full-service spa, and on-property restaurants
serving local ingredients.

Viceroy Los Cabos now features Volara voice technology, powered
by Amazon Alexa and integrated with ALICE. Viceroy Los Cabos is the
first property to implement Volara voice technology in the Mexico
region.

Cat Lloyd, director of sales & marketing for Viceroy Los
Cabos, said: "The impact has been strong and we see this being fed
back to us by the great reviews we've been receiving, most of which
compliment our service as above and beyond. The nice thing to see
is that when we do have the occasional guest that requires
something replacing or adding to their room, their request is
executed swiftly and seamlessly!"

She added: "Communication is one of the most important tools for
any resort and is the reason everything happens so smoothly -
however, as simple as this sounds, it's not without its problems!"
Internal communication between different departments can be
time-consuming and things can slip…that email that is sent to a
manager who may not be sitting at their desk can go unread before
something needs to be actioned. By then, something is missed
and you're already behind."

The impact of enhanced communication has been powerful for
Viceroy Los Cabos. Previously relying heavily on interdepartmental
meetings, the paper trail was also heavy; now, with ALICE in place,
Viceroy Los Cabos is happy to eliminate that trail.

Cat said: "Viceroy Los Cabos is such a striking and forward
thinking resort that it made perfect sense for us to select a
ground-breaking platform that is changing the way we communicate
internally. It's also flexible, and fully customizable which was
key for us."