New patients

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Our new patient Dental Health Examination usually takes between 30 & 40 minutes. There are a couple of forms to complete before seeing the dentist (for convenience these can be downloaded – see below – and filled out in advance). It is important to have details of any medical condition and medication you take. It is vital for good treatment planning to discuss any problems or requests for treatment with the dentist. Patients with extensive treatment needs may have to return for further visits before a treatment plan is finalised.

Our patient records are held in the strictest confidence. Photographs are often taken before, during and after treatment. Some of these are used for promotional and teaching purposes, but we take care to make sure that they are only ever used with your permission. We will discuss treatment options, alternatives, time-scale and costs with you. We will provide printed estimates and treatment plans once treatment decisions have been made. We always welcome the opportunity to discuss the treatment proposals and answer any queries. Our reception staff have a huge amount of cumulative experience in dentistry and are well equipped and always pleased to help in this.

Over 90% of patients are seen within 10 minutes of the agreed appointment time. It is the nature of dentistry as a patient-centred profession that over-runs will occur. We try to inform patients if there is any delay. We appreciate patients arriving before their appointment times, as a single over-run can have a knock on effect for several following appointments.

Our patients appreciate the costs of providing a high quality service. We ask for a minimum of a full working days’ notice for appointment cancellations so time can be offered to other patients. There is a charge for lost appointment time without this notice to partially offset the costs incurred by the practice.