Our Policies

CLASS POLICIES

Enrollment and Registration

Please register online, in-store, or call us at (503) 227-2999, or toll-free at (866) 656-KNIT.We require payment in full at the time of registration in order to reserve your spot.

All classes must meet the minimum enrollment (usually 2-3 students) to run. In the event a class does not meet minimum enrollment,you will be notified at least 48 hours in advance and given a full refund, or the opportunity to enroll in another session.

Cancellations

If you need to cancel your registration, please provide at least 48 hours advanced notice before the start of your first class for store credit.Cancellations made with less than 48 hours notice are non-refundable.

Missed Classes

We do not offer make-ups or credit for missed classes. Out of respect to your instructor and classmates, we kindly ask that you be on time.

Class Discounts

Students will receive a 10% discount on the purchase of supplies required for the class.

Other Details

All students and instructors are asked to use yarn purchased from Knit Purl. Your class fee includes a 1-hour credit at any SmartPark garagein Portland. Please ask for a voucher from your instructor.

RETURN POLICY

Unused yarn in its original condition may be exchanged for store credit within 60 days of purchase. We do not accept exchanges/returns on books,needles, or accessories.

When exchanging yarn, shipping costs to and from Knit Purl will be your responsibility, unless your order was filled incorrectly.

We strongly suggest that you insure all items to be exchanged. We cannot assume responsibility for exchanged items lost or damaged in shipping.

PRIVACY POLICY

This privacy policy sets out how Knit Purl uses and protects any information that you give Knit Purl when you use this Web site.

Knit Purl is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identifiedwhen using this Web site, then you can be assured that it will only be used in accordance with this privacy statement.

Knit Purl may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happywith any changes. This policy is effective from October 15, 2013.

WHAT WE COLLECT

We may collect the following information:

your name

contact information including email address

demographic information such as postal code, preferences, and interests

other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may findinteresting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email,phone, mail.

We may use the information to customize the Web site according to your interests.

We may provide your information to our third party partners for marketing or promotional purposes.

We will never sell your information.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in placesuitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

Our Web site uses “cookies,” which are small data files that are stored on your computer when you visit a Web site. Cookies allow Web applicationsto respond to you as an individual. The Web application can tailor its operations to your needs, likes, and dislikes by gathering and rememberinginformation about your preferences.

For example, we may use cookies to enable to use certain Web site features, remember the items in your shopping cart, recognize you when youreturn to our Web site, track your orders, and to collect transaction information needed to update our customer loyalty program. Cookies help usprovide you with a better Web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us accessto your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settingto decline cookies if you prefer. This may prevent you from taking full advantage of the Web site.

LINKS TO OTHER WEB SITES

Our Web site may contain links to enable you to visit other Web sites of interest easily. However, once you have used these links to leave our site,you should note that we do not have any control over that other Web site. Therefore, we cannot be responsible for the protection and privacy of anyinformation that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and lookat the privacy statement applicable to the Web site in question.

TERMS & CONDITIONS

Welcome to the Knit Purl Web site. This site is provided as a service to our customers. Please review the following terms and conditions of use,which govern your use of the site (the “Agreement”).

Your use of the site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreementat any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use our site. If you do not agreeto these terms, please do not use our site.

SITE TRANSACTIONS

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person,per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card,and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notifyyou by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibitorders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions,pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information,or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on these pages. We cannot guarantee thatyour computer monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES

These pages may contain links to other Web sites that are not under the control of Knit Purl. Knit Purl has no responsibility for the linked Web sitesnor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the site’s users.

PERSONAL INFORMATION SUBMITTED THROUGH THE SITES

Your submission of personal information through this Web site is governed by our privacy policy. This Agreement incorporates by reference the termsand conditions of the Privacy Policy.

INDEMNIFICATION

You agree to defend, indemnify, and hold Knit Purl harmless from and against any and all claims, damages, costs, and expenses, including attorneys'fees, arising from or related to your use of the Web site and/or your breach of any representation, warranty, or other provision of the Agreement.

DISPUTE RESOLUTION

Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and Knit Purl agree to the following dispute resolutionprocedure: In the event of any controversy, claim, action, or dispute arising out of or related to any transaction conducted on this site, or the breach,enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settlesuch Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevantdocumentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent