Q.) What are the recommended uses for the H2O X5® steam cleaner?

The H2O Mop® X5™ unit is designed to thoroughly clean
floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and
sealed hardwood floors and parquet. Not all floor types are suitable for
steam cleaning.

The heat and steam action may remove the wax on surfaces treated with
wax. Do not use on unsealed flooring or let unit stand on any wood or
heat sensitive floor for an extended period of time. This could cause
the wood grain to rise, in addition to other types of damage.

Test the H2O Mop® X5™ unit on a small isolated area of your flooring prior to overall use on any floor surface.

When using on vinyl, linoleum or any other heat sensitive floors, use
extra caution. Too much heat can melt glue in the flooring. Use only on
laminated flooring that has been laid professionally and without any
gaps or cracks that would permit the entry of moisture.

Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O Mop® X5™ appliance on the surface.

When I doubt, please consult a flooring specialist. Only use the
carpet glider on carpeting and rugs. Use of the carpet glider on other
floor surfaces will case streaking and possibly scratching.

This product emits steam and creates moisture. Water marks,
discoloration or damage to the floor surface can occur if the unit is
left operating too long in one place.

Q.) What type of water do I use?

The H2O X5® steam cleaner uses tap water. However, in areas with hard water, distilled water should be used for better performance.

Q.) What does my H2O X5® steam cleaner come with?

Q.) Now that I have assembled my unit, how come I am not getting any steam?

Once the unit is assembled, fill the water tank and ensure the cap is
in a ‘locked’ position. Select the appropriate setting for which you
will be using the H2O X5® steam cleaner. Please refer to the
User Manual for use of each setting. If the unit is not steaming and the
light indicator has gone from red to green, make sure that the On/Off
switch has been pushed into the “on” position or the unit will not begin
to steam.

Q.) Do I need to replace or clean a filter?

No, your H2O X5® steam cleaner does not require any replacement of filters.

Q.) My H2O X5® unit stopped producing steam / is producing very little steam, what can I do for this?

Be sure that the unit is disconnected from the power outlet when
performing cleaning. Drain the remaining water in the tank and clean the
tank after every use. Please use detergent to clean the accessories
(jet Nozzle and Round Brush) when they are dirty, then wash with clean
water and air dry.

How to decalcify the Water Tank interior:

To clean calcium deposits that build up inside the Water Tank, add
one or two tablespoons of white vinegar to a full Water Tank, close the
Water Tank cap and shake the contents. Do NOT turn the steamer on.

Do not immerse the H2O X5® unit in water.

• Cleaning procedure to remove lime scale: If your H2O X5®
unit begins to produce steam more slowly than usual or stops producing
steam you may need to remove lime scale. Lime scale can develop over
time on the metal parts and greatly affect mop performance. It is
necessary to remove lime scale on a regular basis, every 25 – 50 tomes
you use a full tank of water or a least once a month, especially in
areas with hard water. The frequency of lime scale removal depends upon
the hardness of your tap water and how often you use the steam mop. The
H2O X5® unit uses tap water. However, in areas with hard water, distilled water should be used for better performance.

• Removal of lime scale from the H2O X5® unit by using scraper:

Make sure that the H2O X5® unit is disconnected from the power supply before maintenance.

Use the Cleaning Pin provided with your unit to remove scale
deposits from the small hole of the steam outlet in the main Body (see
instruction manual for detailed illustration) by swirling and pushing
the pin up and down you will clean the steam outlet. Always ensure that
all scale debris have been removed from the steam outlet before
reassembling. Continue swirling Cleaning Pin until no further debris is
evident.

• By using cleaning solution:

Prepare a solution of ½ white vinegar and 2/3 tap water and add to the water tank.

Secure and position the unit to ensure steam released is aimed away
from the floor or surrounding objects and surfaces and away from any
body part. Plug the unit in, turn the unit ON by pressing the Power
Switch (O/I) and allow the unit to produce steam until the vinegar/water
solution is used up.

Repeat the above procedure as many times as necessary until a normal steam flow rate is achieved.

Fill the Water Tank with fresh water and rinse out.

Fill the Water Tank with fresh water, attach to the unit and release steam through the system until the Water Tank is empty.

Do not leave the steamer unattended during the lime scale removal
process and/or while in use. Perform a test cleaning on a suitable
isolated area after each lime scale removal to ensure that there is no
debris left in the system.

• Cleaning blocked steamer accessories:

Due to the high mineral content of water in some areas, you may
notice that less steam comes out from the Hand-Held Steamer accessories.
This may be caused by calcium buildup inside the tip of the nozzle. How
to clean the buildup: We recommend using a spray lubricant. Spray a
small burst or two of the lubricant inside the tip of the Jet Nozzle.
After spraying lubricant inside the component, fill the steamer with
water according to the directions and run a continuous jet of steam
through the affected accessory for several minutes to remove the
deposit. Once the steam pathway is clear, aim the steamer at a neutral
surface or a cleaning cloth to make sure no debris is emitted. We
recommend performing this procedure in a protected and well- ventilated
area.

Q.) What are the small brushes used for?

The round nylon brush is great for cleaning smooth hard surfaces,
such as toilets, sinks, and kitchen counters. The round copper brush is
great for cleaning coarse or metal surfaces, such as brick floors, car
wheels, metal doors and metal frames, etc. Both brushes can also
effectively clean the grease on pans, stoves and ovens in the kitchen.
They can be used with soap or detergent to clean dirty areas.

Q.) What is the hose used for?

The hose is used with the Optional Accessories such as the Window
Cleaning Tool, Garment Steaming Tool and Duster. To use the Optional
Accessories remove the Mop Head by pressing the Lock Button on the Main
Body or remove the Jet Nozzle following the same procedure (see user’s
guide for detailed information and illustrations). Insert the designated
end of the Extension Hose into the designated hole in the Main Unit
until it locks in place with the Lock Button on the Main Body (you will
hear a clicking sound). Make sure the Extension Hose is securely locked
into place before usage. Then you can attach and use either the window
cleaning tools (attach Coral Cloth accordingly), the Garment Steaming
Tool (attached Microfiber Cloth or Lint Cloth accordingly) or the Duster
(attached Coral Cloth accordingly).

Q.) How can I prevent my H2O Mop® X5™ unit from leaving puddles of water?

To avoid puddling of water, the Microfiber Cloth must be clean and
dry for use. To replace the cleaning cloth, proceed as follows: Let the
cleaning cloth cool down, remove cloth from unit, replace with a new
Microfiber Cloth and continue use. Select Low steam regulator position
for minimal steam.

Q.) What are the different settings for?

1-Low and 2-Medium are ideal for cleaning all hard floors, such as
linoleum, ceramic, marble, wood, etc. 3-High is ideal for cleaning
carpets and rugs and 4-Hot Spray Setting is ideal for cleaning
bathrooms, kitchens, window sills, car wheels, etc. You can change the
Steam Regulator position and change the steam output while operating the
H2O X5® unit.

Low Steam Setting:

Garments

Mattresses and pillow

Upholstery

Sealed hardwood/laminate (also can use medium setting as well)

Medium Steam Setting

Plastic

Granite and marble

Tiles

Slate

Windows and mirrors

Hight Steam Setting

Stainless steel

Porcelain fixtures

Carpets and door mats

Hot Spray Setting

Concrete

Toilets

Sinks

Rims

Q.) Does my H2O X5® unit come with a warranty?

Your Product purchased from Thane Direct Canada/Thane.ca is
warranted, to the original owner, for 1 Year from date of purchase
against defects in material and workmanship under normal use and
service. Should your Thane Direct Canada Product prove defective within
1 Year from date of purchase, you must email or call our Customer
Service Representative at customercare@thanedirect.ca or 1 877
771-7017. Do not return the defective part or unit unless instructed to
do so after contacting us. Under this warranty, Thane Direct
Canada/Thane.ca will repair or replace any parts found to be defective
due to a manufacturer’s defect. This warranty extends only to personal
use and does not extend to any product that has been used for commercial
use, rental use, or use for which it is not intended. There are no
warranties other than that expressly set forth herein. This warranty is
not transferable. Thane Direct Canada/Thane.ca is not responsible in any
way for damages, losses or inconveniences caused by equipment failure
caused by user negligence, abuse or use not in accordance with the “User
Guide” or any additional safety, use, or warnings included in the
product materials. Further, Thane Direct Canada/Thane.ca is not liable
for incidental or consequential damages of any nature resulting from the
use of this product and any liability shall not exceed the purchase
price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING:

Damage due to accident, misuse, abuse, alteration or vandalism.

Improper or inadequate maintenance.

Unauthorized modification or commercial use.

Damage in return transit.

Unsupervised use by children under 18 years of age.

Q.) I’m having trouble getting the pads onto the mop head, what is the best way to change the pads?

Place the Microfiber Cloth on the bottom of the Mop Head and make
sure all the loops on the cloth are aligned with the gripping hooks on
the bottom of the Mop Head (refer to instruction manual for
illustration), then press the cloth against the Mop Head so the loops on
the cloth catch the gripping strips on the Mop Head and hold the pieces
together.

Q.) How do I use the H2O Mop® X5™ on my carpet?

When using the H2O Mop® X5™ on carpet surfaces: Place the
Mop Head, with Microfiber Cloth in place, on top of the carpet glider
(see instruction manual for illustration). Do not attempt to use the H2O
Mop® X5™ unit on carpet/rug surfaces without the carpet glider in place.

Q.) How do I wash the H2O Mop® X5™ microfiber pads/cloths?

When using the H2O Mop® X5™ on carpet surfaces: Place the
Mop Head, with Microfiber Cloth in place, on top of the carpet glider
(see instruction manual for illustration). Do not attempt to use the H2O
Mop® X5™ unit on carpet/rug surfaces without the carpet glider in place.