Technology Support Services - Lifecycle Maintenance Support

Frequently asked questions

Get answers to the most commonly asked questions about this product.

Support

Why should I use IBM for support?

With IBM as your single support vendor, you receive one-stop cross-platform technical support. You can make unlimited calls under an annuity based contract. We are vendor agnostic, have deep skills in cross-platform environments and support both hardware and software.

How is IBM better than other vendors?

IBM has deep skills with a 93% Fix Rate. We offer 24/7 direct access to technical specialist who become very familiar with your environment. This can lead to quick problem resolutions and proactive assistance to prevent problems before they occur.

While all this sounds great, I have cost and budget concerns.

Augmenting staff with support from multiple vendors can be costly and inefficient. Our annuity pricing with unlimited calls/callers is very competitive with our competition. Plus, we help you keep your environments performing at its peak, which can reduce expensive downtime and support costs.