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Kred

June 25, 2007

WebEx and Parature's Service Desk

As part of the WebEx Connect Strategy, WebEx has partnered with Parature to deliver an integrated, on-demand support and ticketing solution. "ServiceDesk" is designed to minimize resolution times and reduce overall call volume by providing world class customer support. ServiceDesk supports inbound service requests, provides detailed reporting, and management tools.

"I
can't believe all of the features Service Desk by Parature includes,
especially at such a small cost," said Joseph Mann, director of
information technology, Mullins Labs, a Service Desk by Parature
customer. "We have just completed implementation and I haven't looked
back."

Service Desk by Parature offers a comprehensive set of support capabilities including:

-- Knowledge Management (eKnowledge): Reduces inbound requests with a full set of self-service knowledge base creation and management tools.

-- Relationship Management (eContact): Captures all support activities in a dashboard view for each account, including a full record of tickets, emails, notes and call logs for increased efficiency.

-- Forum Management (eForum): Enables users to collaborate via multiple discussion forums to support the needs of different users and highlight key topics.

"Avoiding
customer churn is top of mind for many businesses especially for SMBs,"
said Duke Chung, CEO and president, Parature. "Customer support is
often the first interface for customers post sale and that interaction
makes a big difference in customer satisfaction and their decision to
remain a customer or do more business in the future."

"With
Parature's deep experience in customer support and WebEx's success in
delivering on-demand applications to the SMB market, we are able to
provide enterprise-quality support solutions to companies regardless of
size," added Chung.

"Service
Desk by Parature enhances the suite of IT support solutions available
through WebEx Support Center and supports our continued expansion into
the broader on-demand business applications market," said Jack Chawla,
senior director of product management, WebEx.

WebEx
and Parature will spotlight best practices for customer support in an
upcoming web seminar entitled "The Fast Track to Customer Support
Success: Software-as-a-Service" on June 27, 2007 at 10am US Pacific
time. To register, visit, http://www.webex.com/web-seminars/view_event/665016154