"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update," said a Microsoft spokesperson.

"Because of the complexity of this customer support process we've actually removed the page and we will work with customers directly to make sure they have a smooth experience."

Director of product planning Albert Penello added: "That file was never designed to replace the day one update," he said.

""It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

New story:Xbox One users can download the system's day-one update without an internet connection, it has been revealed.