Supervisory Skills

The role of supervisor has changed dramatically through the evolution of the organization. Supervising with Confidence gives supervisors practical training for today's on-the-job challenges. The complete and ready-to-train workshop provides the rare opportunity to examine skill strengths and development areas as well as practice strategies, all in a safe learning environment.

With a unique combination of theory and experiential learning tools, Supervising with Confidence focuses on 5 fundamental supervisory skills. Participants get a framework for developing their supervisory skills using a learning instrument, a hands-on game, and small-group activities. They learn about the 5 key skills and practice strategies within each of the skill areas: Guiding the Work, Organizing the Work, Developing Your Staff, Managing Performance, and Managing Relations.
Learning Outcomes:

Differentiate between effective and ineffective supervisors,
Understand the role of the supervisor.
Define 5 fundamental supervisory skills.
Learn how to use the 5 skills on the job.
Theory:

Supervising with Confidence is based on a model that illustrates 5 key skills a supervisor should possess:

Guiding the Work: Taking the direction of the organization and translating it into actionable plans for the work group.
Organizing the Work: Assigning people, equipment, and tasks to meet work goals.
Developing Your Staff: Actively working to increase the skill level of each employee being supervised.
Managing Performance: Removing the obstacles to better performance so employees can meet their own and the organization’s objectives.
Managing Relations: Developing and maintaining good relationships with other groups so that the supervisor’s employees and the organization meet their goals.
The ability to balance the goals of the organization with the needs of the work group is the common thread that runs through all of the skill dimensions.

How It Works

The program gives participants a well-rounded learning experience, balancing facilitator instruction with private reflection and group interaction. Through the combination of an HRDQ learning instrument, a hands-on game, and small-group activities, participants gain insights and practice strategies within the 5 skill areas. Action planning follows each skill activity, so that participants continually apply new knowledge to their current situations.
Uses for the Program

Supervising with Confidence is appropriate for new supervisors and individuals with minimal to moderate supervisory experience. The program’s flexible training design allows facilitators to present Supervising with Confidence in one day or 2 half-days, or combine the program with other training sessions to create an expanded learning experience.
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The best employees don’t always make the best supervisors. At least, not without the proper training. New supervisors can be overwhelmed by the often-conflicting demands of customers, management, and their coworkers-turned-employees.

The Supervisory Skills Questionnaire is a comprehensive and practical assessment tool that helps supervisors understand how they rate against 5 skills critical for effective supervision: Guiding the Work, Organizing the Work, Developing Your Staff, Managing Performance, and Managing Relations.

Learning Outcomes:
Identify skill strengths and weaknesses.
Improve proficiency in 5 key skill areas.
Learn which actions every supervisor should avoid.
Understand the keys to effective planning, prioritizing, and delegating.
Build productive relationships with other work groups.
Theory and Development:

The research on effective supervision identifies numerous skills that a supervisor should possess. The Supervisory Skills Questionnaire organizes these skills into 5 categories:

1. Guiding the Work
Taking the direction of the organization and translating it into actionable plans for the work group.
2. Organizing the Work
Assigning people, equipment, and tasks to meet work goals.
3. Developing Your Staff
Actively working to increase the skill level of each employee being supervised.
4. Managing Performance
Removing the obstacles to better performance so employees can meet their own and the organization’s objectives.
5. Managing Relations
Developing and maintaining good relationships with other groups so that the supervisor’s employees and the organization meet their goals. The ability to balance the goals of the organization with the needs of the work group is the common thread that runs through all of the skill dimensions.

Uses for the AssessmentPerfect for both individual and group supervisory training, the Supervisory Skills Questionnaire can be particularly helpful in surfacing issues within existing situations. Some appropriate uses include:
Prepare new supervisors for their changing roles and responsibilities.
Gauge an individual’s degree of readiness for a supervisory position.
Centerpiece of a comprehensive supervisory training program.Refresher course for more experienced supervisors.
Mentoring tool for experienced supervisors to discuss situations with new supervisors.
Discussion starter in any supervisory training.
Post-training assessment tool.
How It Works:

Supervisors respond to 30 everyday situations, choosing one of 3 possible response actions. Their responses reveal a score in each of five supervisory-skill areas, as well as an overall supervisory score.

The Supervisory Skills Questionnaire also offers a peer feedback component that reveals how the supervisors’ employees view them. With this information, individuals are able to create an action plan to maximize strengths and develop skills in their weakest dimensions.

If you plan to use the Supervisory Skills Questionnaire for classroom training, we recommend you allow approximately 1 hour for interpretation of scores, topic discussion, debrief, and action planning.

The Supervisory Skills Questionnaire Facilitator Guide includes everything you need to lead a successful training session from comprehensive background information and activities, to reproducible handouts and even a professional PowerPoint presentation. The Facilitator Guide also offers an easy-to-follow workshop outline that expands the Supervisory Skills Questionnaire into a 2.5-hour program.

What to Order

The Supervisory Skills Questionnaire is available in both Online and Print Versions.

The Online Version is an excellent choice for enterprise-wide training or audiences that are geographically dispersed. It offers 24/7 access, streamlined distribution, and instant scoring. Each Online Assessment includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning.

The Print Version is ideal for facilitators who prefer to oversee scoring and administration of the assessment, if you don’t know who the participants will be before the class begins, or if your learners do not have easy access to computers. Includes pressure-sensitive forms for scoring to aid manual tabulation. The accompanying Participant Guide includes interpretive information, worksheets, and action planning.
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Do you need more help for your training?
Reproducible Program Materials: You want soft-skills training that gets results, training that addresses your specific needs, learning you can tailor to your audience, and you need it all at an affordable price. HRDQ Digital Download products are designed to meet and exceed those needs. Our digital products are easy to purchase and deliver. We cover a full range of topics and most are fully customizable!Click here to visit HRDQ