Media Gallery for Laithwaites Wines www.Laithwaites.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period.
Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

I would love to review the wines I had recently on the Seasons case. However, can't access the site to leave any sort of report. Laithwaites need to get this right. This is a poor service.Needs to be improved…
Read Full Review

They sent me wine and charged my account without permission and approval. Caused real problem as my credit card was over charged and I had to explain to my credit company that they have charged me without permission. Creating problem and wasting time . This is a real threat for consumer privacy and safety…
Read Full Review

Laithwaites's Comment

Written on: 02/07/2015

We would like to discuss this with you further but unfortunately we are unable to locate your account from the details provided in your review. We would be grateful if you could forward your details to us. Kind regards, Laithwaites

At Christmas they mailed an offer for 1500 JetBlue points if you order a case of wine and join the 4 season club. I did just that.... I used the coupon and signed up with the promo code (I still have the card with the promo code). I never received the points, but I have encountered rude emails telling me it was my mistake because I used the wrong code. As I mentioned above - I still have the card with the code I used, duh!
I was told to wait until the first of May and my points should be…
Read Full Review

Ktink's Response to KTink's Review

Written on: 08/05/2015

Well, guess they are part of Virgin too. Maybe I will just buy my wine at the store!!!

Reply to this comment

Laithwaiteswine's Response to KTink's Review

Written on: 20/05/2015

I am sorry to hear about your experience. This review site is for UK customers, If you want to follow this up then please contact the USA Customer Service Team and they will be more than happy to help.

If you register they will send you some telephone messages that you didn't sign up for.
The wine itself is average at best.
So if you want average wine and being pestered afterwards join up.
If not you are better off just buying your wine from a shop…
Read Full Review

Laithwaiteswine's Response to paul99reviews's Review

Written on: 20/05/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

I ordered several cases of wine before Christmas 2014 and they were OK. However in January I received a crate of wine I never ordered and they took over £98 from my Debit card. When I contacted them they said it was part of my wine plan ? LOL never heard of such and certainly never signed up to anything. They have agreed to collect the case and refund my money but let's see how long they take. Will never use again…
Read Full Review

Laithwaiteswine's Comment

Written on: 31/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion and that you were not advised that the case was an introduction to a regular service.

I have used Laithwaites for several years - wine is generally very nice BUT I have recently had a really bad experience with their delivery. I ordered some wine as a Christmas present for a family member in what I thought was plenty of time (I ordered the wine to be delivered on 13 December). As I work all during the week and can't be around to take deliveries, I ordered for a Saturday. I waited in all day, but nothing. Rang Laithwaites, who were apologetic and we organised for the delivery to…
Read Full Review

Laithwaiteswine's Comment

Written on: 07/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion, this is not our normal standard.

With City Link going in to administration, we are now using other carriers to fulfill our deliveries.

However, if you wish to discuss this further, please do not hesitate to e-mail us and we will look into this as a priority.

I was totally disappointed with the contents of my latest mystery case of mixed wines. It was full of inferior wines and a lot of cheap Australian and Chilean wines.
I quote from Laithwaites' website :"And with more fine wines in the mix than ever before - Premier Cru Chablis, Gran Reserva Rioja, Sancerre and more - who knows how much you'll save?". Judging by this Laithwaites' misselling I got none of the good wines above and I certainly have not saved anything.
I certainly will avoid…
Read Full Review

Laithwaiteswine's Comment

Written on: 07/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion, as our cases are picked at random, we can not guarantee what is in the case.

However, all our wines are covered by the 100% guarantee so we are more than happy to discuss replacements and a refund with you if you email us your details.

be warned that they will retain your credit card details and take your money at will. you will then have to wait for a number of missed pickups to return the wine so you can get your money back.
there is no way to cancel the agreement online...
if you do this through an offer then make sure you get written confirmation that your account is closed. It may also be worth advising your bank as well.
its cheaper and easier to go and buy good bottles of wine from the supermarket…
Read Full Review

Laithwaiteswine's Comment

Written on: 07/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion, this is not our normal standard.

We hope the case has been collected and you have been refunded. If not, please email us your details and we will look into this a priority.

Best Regards,

Laithwaites Wine

Reply to this comment

Nick8047's Comment

I am a previous customer of this company. In the last 3 weeks I have received in excess of 20 missed calls from the same number. I eventually answered the phone to someone who was extremely rude and he terminated the call when I asked why Laithwaites were continually calling to the point of harassment. Before he ended the call I did manage to request that my number was removed from their database but I doubt that these harassment tactics will cease. This company's sales philosophy is an…
Read Full Review

Laithwaiteswine's Comment

Written on: 06/11/2014

We are sorry to hear about the phone calls.

If you could send us your details via e-mail, we will arrange this for you, immediately.

Having been a laithwaite's customer for many years, my advice would be to ignore the advertising blurb. Buy modest quantities of grape types that you normally enjoy and ones that friends recommend. Having found some you really enjoy, then stick to these.
Mid range wines have proved to be the best. Their cheaper ranges are no better than supermarkets and are usually more expensive.
As laithwaites tend to keep offering a number of the same wines year on year, there is no problem with buying a…
Read Full Review

Laithwaiteswine's Comment

Written on: 24/09/2014

I am glad to hear about your good experiences, thank you for letting us know.

I joined with the deal of 15 bottles for $69.95. I received 12 bottles. I called and they refused to send me the other 3 bottles. I cancelled my membership. Don't trust Laithwaite's wines they're a rip-off for 20% of my order…
Read Full Review

Laithwaiteswine's Comment

Written on: 24/09/2014

I am sorry to hear about your experience. This review site is for UK customers, If you want to follow this up then please contact the USA Customer Service Team and they will be more than happy to help.

Recently purchased a mixed case of red wines from Laithwaites. Until now I have always purchased from so called up market brokers. I have studiously avoided main stream suppliers such as Laithwaites. The wines were very good, the sales team honest, helpful and knowledgeable. I would most certainly recommend Laithwaites to friends, family and colleagues…
Read Full Review

As a customer of theirs for quite some time, I can't help feeling I'm getting a rotten deal much as you would if you saw your bank or mortgage company offering promotional rates to new customers only. I have just cancelled my subscription to laithwaites and I feel a weight lifted, so too no doubt will the postman. Despite venting my frustration and asking my 'personal wine advisor' for them to stop, I have still been bombarded by magazines and vouchers not to mention the emails. Also their…
Read Full Review

A few weeks ago one of the sales staff contacted me convincing me to purchase a case of wine plus a few extra bottles. In return for my custom, I was promised a decent corkscrew. However, the wine arrived but no corkscrew! So I called up and was told that it was not sent as there were none in stock, however a slightly different one would be sent out instead. This failed to materialise. So I called back the following week and was told that they dont know what happened but laithwaites would send…
Read Full Review

Laithwaiteswine's Comment

Written on: 28/04/2014

Thank you for your review.

I'm sorry you haven't received your corkscrew from us. We do send these out by post, so will try look into why you haven't received it.

I know that you have already sent an e-mail to us regarding this and we have made other arrangements for this to be delivered to you, and it was in fact delivered today.

I hope that you enjoy the corkscrew and wines.

Best Regards,

Jamie Parkin
Laithwaites Wine

Reply to this comment

Rajf's Comment

I enjoyed the wine. However, last year Laithwaites couldnt deliver my orders to me, they kept sending them to my neighbours (against my instruction) so I gave up. As an apology they sent me a free delivery voucher!?…
Read Full Review

Laithwaiteswine's Comment

Written on: 14/04/2014

We are sorry to hear that we've let you down when delivering your wines.

We’d very much like to look into why things went so wrong, and rectify this for any future purchases that you may wish to make.

I would be grateful if you could e-mail us with your details so we can resolve this for you.

I was sent a case of wine for a special birthday, however, it failed to live up to expectation and was in fact very disappointing as I know it was not a cheap case that was purchased. Only a couple out of the whole case were what I would consider to be 'decent drinkable wines', the rest were more than rough. I would not want another case from them!…
Read Full Review

Laithwaiteswine's Response to Lyndey's Review

Written on: 15/04/2014

Thank you for your review.

We're sorry to hear that the wines you have sampled so far haven't lived up to your expectations.

We do have a 100% guarantee against all of our wines, and if you're not happy with the selection, we would be happy to discuss a refund or replacement with you.

Please feel free to e-mail us if you wish to discuss this further.

Kind regards,

Matthew Young
Laithwaites Wine

Reply to this comment

Lyndey's reply to Laithwaiteswine's Comment

Written on: 05/05/2014

Hi,

Many thanks for your reply and kind offer.

I did speak with your colleagues regarding this matter, you had apparently left the office! A replacement order has been organised.

Thanks again and kind regards

Reply to this comment

Lyndey's reply to Lyndey's Comment

Written on: 08/05/2014

I would be grateful if this 'replacement order' could be chased up as a week has passed since my call and there has been no sign of the wine so far!

Being a senior leader in customer service industry i often disillusioned by how poor organisations do not deal with situations go wrong. Today Laithwaittes restored my faith! Last year I had a call offering me a half price case of wine which I accepted however I returned from being away today to find a wet and sodden box of wine in my back garden. I called them up and asked why this was. I was informed that not only had the case been delivered they had taken the money for it and to make matters…
Read Full Review

Laithwaiteswine's Response to aralphs's Review

Written on: 17/03/2014

Thank you for taking the time to post such kind comments.

We strive to offer our customers the very best wines and service, and it is delightful for us to hear that we are offering our customers the level of service and satisfaction that they deserve.

Ordered a gift online. The system did not register the order for some reason even though it went through to 'verify by visa' secure checkout(apparently this has happened to other customers too). They said they would check it out and call back. Nothing...had to call 4 times and it's still not sorted, as they can't tell if the money has been received so have to check with my bank now. Way too painful to order anything again. Anyone know any good wine clubs?…
Read Full Review

Laithwaiteswine's Response to surfchic's Review

Written on: 04/02/2014

We are sorry to hear about your bad experience with us. We have tried to call you however we have only been able to reach your voicemail. We would like to discuss this further with you. Please either e-mail us or call us and ask to speak to our web team. We look forward to hearing from you soon.

I ordered wine in plenty of time for christmas, or so i thought,icalled twice last week to check that all is good,iwas told yes. My wine will be here on time,ihave twelve for dinner ,i was worried so i called again this morning,it seems all the reds are missing and ido not expect the bubbley to arrive on time. Is it because i live in ireland that i do not deserve the same treatment as our dear neighbours. you took my money quick enough.igot electronics from aus tralia in 4 days, whiskey from…
Read Full Review