Inside Sales Opportunity as a Guest Services Specialist

Job Locations
US-MA-Boston

Job ID

2018-1252

# of Openings

6

Category

Customer Service/Support

Overview

$$$ Earn top commissions! $$$

This position is part of the companywide Revenue Generating Team. As a Guest Services Specialist, you will handle inbound and outbound calls about our River Cruises, Land and Small Ship travel products. You will be successfully resolving customer inquiries, closing sales by influencing customers’ travel decisions through exceptional selling skills and in-depth product knowledge, while maintaining a professional, courteous and outgoing personality.

This position is part of the companywide Revenue Generating Team. As a Customer Support Specialist, you will handle inbound calls, outbound calls, and email and/or chat correspondences. You will collaborate with multiple teams internally to resolve customer issues, fulfill requests, and drive brand loyalty, while increasing sales.

About Vantage Deluxe World Travel

Vantage Deluxe World Travel is the leader in adventure travel for thirty-five years. Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

Vantage values motivation, commitment, initiative, and a sense of humor. We’re looking for team players who thrive in a diverse and dynamic work environment. If you think you fit the bill, we invite you to apply online today.

If you are driven by working in a dynamic environment where you’ll discover the value of impactful contributions in an industry that’s easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston or in one of our global offices.

Compensation/Benefits

Base + highly competitive commission plan

Work at Home opportunity

4 Weeks of paid training

10 vacation days, 10 holidays, 5 sick days and 3 personal days

401K with company match, Medical, dental, and vision benefits

Subsidized commuter transportation

Travel discounts – employees completing a minimum of 6 months service are eligible for a free familiarity river cruise, and discounted rates on Vantage Travel products.

Responsibilities

Answer and resolve customer concerns about reservations, travel, promotions, and the company via phone, email and chat.

Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.

Maintains a good team rapport with various departments and personnel across the company to resolve guests questions that arise pre, post or on-tour.

Consistently meet or exceed expected performance and service quality goals.

Maintain a friendly, courteous, service-oriented, professional, outgoing, and customer service oriented mindset throughout all interactions with guests. Remain calm and professional through difficult conversations.

Maintain knowledge base by attending weekly training for new implementations (promotions, sales goals, procedures, accounting, and products) in order to ensure professional service to our guests.

Identify and close sales/upsell opportunities including travel protection, cabin upgrades, air upgrades and other tour features, through inbound calls; online chat and email,

Other duties to be assigned or modified to meet changing business needs and requirements.

Are you interested in this position with Vantage Deluxe World Travel in Boston, MA? Then please apply for this position. Additional Opportunities are available in the careers section of our website at www.vantagetravel.com, please check them out!

This company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers.

Equal Opportunity Employer

Vantage Deluxe World Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.