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Access Board Releases Animation on Sales and Service Counters

July 26, 2018

The Access Board has released an animation on accessible sales and service counters as part of its online guide to standards issued under the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA). The 12-minute animated film shows how access can be achieved to different types of counters, including sales counters and hotel check-in counters. It also covers access to teller and service windows, queues and waiting lines, check-out aisles, food service lines, self-service shelves, and food and beverage dispensers.

“On this day 28 years ago, the ADA became law,” states Access Board Executive Director David M. Capozzi. “Providing guidance that helps businesses and agencies to be more welcoming and inclusive of all their customers is a great way for the Board to mark the anniversary of this landmark law.”

This animation is the most recent in a series produced by the Access Board. Other animations address wheelchair maneuvering, entrances and doors, toilet and bathing facilities, protruding objects, parking and passenger loading zones, and signs. The animations can be viewed or downloaded through the Board’s website. They are also available on the Board’s new YouTube channel along with videos about the Board and its work.

The Board's online guide to the ADA and ABA Standards also features technical bulletins that explain and illustrate requirements and address common questions. Bulletins are currently available on the first five chapters of the standards, including application and scoping, building blocks, accessible routes, accessible means of egress, parking and passenger loading zones, and stairways. The Guide to the ADA Standards covers design requirements for places of public accommodation, commercial facilities, and state and local government facilities subject to the ADA. The Guide to the ABA Standards addresses similar standards that apply under the ABA to facilities that are federally funded.

Future installments to the guides will be released as they become available. Users can sign-up to receive email updates on the release of other animations and bulletins in the series.