TripAdvisor Traveler Rating:

2.05Cleanliness

5.05Location

2.05Rooms

3.05Service

3.05SleepQuality

2.05Value

2.05

“awful! dont stay here!”

Mar 06, 2013Ramona G, Okmulgee

I rented 2 rooms for 6 nights at the Baymont Inn and Suites Celebration. The lobby is wonderful as well as the staff. The staff was very helpful and friendly. The rooms on the other hand were very poor. My first issue was the fridge in the room was not cold. I notified front desk and they sent someone up immediately fix it. We noticed the room had a damp feeling in it and soon discovered that there was black mold on the wall around the electrical socket in the bathroom area where the blow dryer is. It was obvious that at one time there had been a leak from upstairs where it ran down the wall. But they never repaired the damage and is now growing mold. You can see inside the wall where the drywall has fallen apart. You can also see where someone stuck there fingers on the wall when it was wet. One of the sockets in the room was so worn out that whatever you plugged into it, it would fall out. The bottom of the bathtub looked dirty. It had a dirt ring where there used to be shower mat. Found a water bottle from the guests before us under the bed. First night of check in we only had 1 face cloth and 2 towels. (Not that big of a deal) Housekeeping made sure we had plenty the next day and the rest of our stay. In Both rooms we rented the water pressure was pitiful. The lighting in the rooms was awful. We seen roaches in both rooms. When we went down for breakfast there were 4 toasters and only 2 of them worked. And there was a long line of people waiting to use those toasters. Went to use the laundry machines and all 3 washers were out of order. Asked the front desk when they would be repaired. They said they called repairman 2 days ago and were not sure when they would be fixed. But was able to tell me where I could drop my clothes off and have them washed. Also it was very noisy! Wifi goes in and out.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to post your comments regarding your stay at Baymont Inn & Suites Celebration. Your comment regarding the staff being very helpful and friendly are appreciated. The housekeeping and maintenance issues that you identified have been brought to the attention of the Leadership Team so that corrected steps can be taken so that future guests do not encounter the same inconveniences. Once again, thank you for posting your comments and bringing these items to our attention.
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