Product Details

Vendor Details

Fountain

www.onboardiq.com/

Founded 2014

United States

About Fountain

With Fountain's automation abilities you can simply set your hiring preferences and requirements. Spend more time with candidates and less on scheduling interviews and sending reminders.
Fountain has everything you need, all in one dashboard: Quickly customize workflows without code, leverage machine learning to prioritize the best candidates, set custom hiring rules, and manage candidate across multiple locations

Pros: Fountain made scaling and managing our applicant funnels possible. Various integrations with 3rd party systems such as document signing, BGC and LMS platforms have been invaluable to manage paperwork and monitor applicant progress through the onboarding process.

Cons: Limited tools/features that allow users to manage multiple funnels simultaneously, ie text/chat feature or opening view. I would also like to see posthire features improve to keep Fountain as an active tool beyond onboarding.

Overall: We have used Fountain for 3+ years and have been thrilled with the improvements made over time. The Fountain team seems to truly value the feedback of their clients, and our CSR has been a great partner in ensuring we are taking full advantage of what Fountain can offer in order to meet our unique needs and business objectives.

Constantly evolving to meet the needs of our fast-growing business.

Aug 15, 2018

Verified Reviewer

Consumer Services, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests.

Cons: Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs.

Fountain user for 3+ years.

Sep 04, 2018

Lars S.

Global rider supply manager

Logistics and Supply Chain, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability of this company to scale with the wishes of their clients. The features and flexibility you have in the product allow you to scale fast and optimise your flow for different sizes of volume and requirements.

Cons: A great + would be to not restrict applicants to follow the flow linearly but instead being able to switch between stages, even though the stages are not finished yet.

Overall: I've used Fountain within our company for processing ten thousands of applicants globally. The customer service has always been excellent and their ability to grow with the needs of their clients is worth mentioning.

One stop shop for onboarding!

Aug 17, 2018

Maria O.

Finance Operations Analyst -Zesty | Caviar

Internet, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business.

Cons: Would love if the chat platform integrated with slack.

Overall: It's been a great journey working with fountain and the team over the last few years. Overall they have helped us grow our fleet from a few people to hundreds and from one market to four.

Amazing Product!

Aug 07, 2018

Nico R.

Co-founder

Retail, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It makes our delivery driver hiring a breeze! Before we used Fountain it took us almost 4 weeks to get a driver hired and with fountain it now takes us 5 days! The SMS and email automation saves my team a ton of time!

Cons: Sometimes it can be a bit much to navigate around all the feature options, but still worth the effort!

Overall: Our company is saving time, money and we are typically first to contact the applicants which gives us a leg up over our competition!

Great product

Aug 15, 2018

Etan W.

Product Manager

Consumer Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easily able to design and manage pipelines + have continued communication with candidates

Pros: On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well.

Cons: If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker.

Fountain Review

Aug 16, 2018

Billie K.

Greenlight Expert

Transportation/Trucking/Railroad, 5001-10,000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Fountain is really well set out, its easy to use and navigate. It clearly states each step of the background check and what the individual needs to do next. It is also really easy to search for an individual.

Cons: It should identify duplicate accounts and raise a flag to the operator. This way it would eliminate people paying for background checks multiple times and we could identify the main account quicker

Saving time!

Aug 16, 2018

Verified Reviewer

Human Resources, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like most the possibility to label each applicant, and manage him at the best for the future needs

Cons: I would like to manage on my own the possibility to add or modify sections

Nino

Aug 22, 2018

Nino H.

Operations Representative

Food & Beverages, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simplycity, steps are very simple tu use.

Cons: Mixing pages, somtimes fountain is mixing pages ad jumping from one to another without myself did something.

Great

Aug 15, 2018

Verified Reviewer

Human Resources, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy for many remote teammates to use together and keep track of high volume of applications. Lots of customization available.

Cons: I wish old process scorecards could be archived without loosing applicant data to clear up drop-down menus.

A great intuitive tool !

Aug 24, 2018

Laura L.

Project Manager

Veterinary, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to use and is visually laid out so items are easy to find and use.

Cons: Reporting could be more robust - more canned reports on agent performance would be invlauable.

Fountain for onboarding

Aug 16, 2018

Joshua M.

Data Warehouse Engineer

Internet, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Good API and ability to programmatically retrieve data and interact with applicants in a workflow. Being able to schedule data exports.

Cons: Special characters in column names when exporting data.

Overall: Product team has been very open to our concerns and tries to implement changes as we suggest them to them.

Perfect for background checking

Aug 17, 2018

Mikey T.

Greenlight Expert

Transportation/Trucking/Railroad, 5001-10,000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Navigation around the site, the submitting of checks is simple and the response time is quick.

Cons: I found no faults when using fountain to complete background checks.

Fantastic platform

Aug 18, 2018

Geofrey L.

Operations Represemtative

Food & Beverages, 1001-5000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy of use. Makes working remotely easier and makes you feel more independent

Cons: None. Its really hard to faulty this software!

Scheduling software

Oct 03, 2018

Verified Reviewer

Law Practice, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This software allows me to sign up for events with a quick click of the button.