yea, it is crazy, i don't know why they can't bring them out, maybe there is a different licence they need to walk them? i know if your dog eats raw food, they will not accept the dog at boarding. they told me they need a safe food handling certificate to feed an animal raw foods, so they can't do that. maybe other pet smarts have yards? i would call and ask, but the 3 ones i have been to are all attached to malls, so there is no yard space.