You recently had an interaction with OIT. We are very interested to know if you were satisfied with the support service we provided. Visit OIT Survey Results for the results of this survey.

What would you say best describes your level of satisfaction with our service?

#

Answer

Bar

Response

%

1

Yes

78

37.14%

2

No

132

62.86%

Total

210

100.00%

We are sorry to hear that we did not earn your satisfaction with your recent contact. We would like to have an OIT representative contact you within one business day in order to try to resolve this issue to your satisfaction. May we contact you for this purpose? If not, we would still like your input on this survey so we can do better next time.

#

Answer

Bar

Response

%

1

Yes

2390

84%

2

I don't know yet

281

10%

3

No

170

6%

Total

2841

100%

Was the issue you contacted us about resolved?

#

Answer

Bar

Response

%

1

It turns out that the issue is not in an area that OIT controls

22

13%

2

Current university or security policies prevent resolving this issue

8

5%

3

OIT was unable to recreate my issue

3

2%

4

OIT could not resolve my issue

44

26%

5

OIT would not resolve my issue

1

1%

6

No reason was given

12

7%

7

Other (please let us know)

78

46%

Total

168

100%

What is your understanding as to why your problem or issue was not resolved?