Tracking information is not available for International orders at this time.

International Air Printed Matter: $6.95 Estimated total shipping time (not including order processing time) is dependent on final destination. For Canada, the estimated shipping time is 2-4 weeks. For other International Countries please allow for an estimated shipping time of 4-6 weeks.

Digital Product DownloadWhen you purchase a downloadable item from our store, you have unlimited access to your purchase and can download it as many times and as often as needed. To access and save your download please follow these instructions:

Click on “Sign Up/Sign In” at the top right corner on this website

Sign in with your email and password

Click “Welcome, (your name)!” in the upper right corner

On the left side of the screen click on “My Downloadable Products” *If you have purchased an online course, click "My Courses"

Underneath the Product title will be the download link, click the link to view the PDF or Video

If you are having trouble opening your download, we recommend using the latest version of Adobe Reader for eBooks, digital magazine issues and patterns/projects. Get it here for free: https://get.adobe.com/reader

For videos, we recommend using VLC Player. Here is the link to access VLC download for free: http://www.videolan.org

Live Paint Along, Digital Courses and Streaming Video

If you have purchased a Live Paint Along, on-demand courses or streaming video you can access your product immediately by following the directions below. If you have purchased course with a start date you can still access it by following the directions below but may be limited to what you can access until the course starts at the date that was described in the details section of the product you purchased.

Click on “Sign Up/Sign In” at the top right corner on this website.

Sign in with your email and password

Click “Welcome, (your name)!” in the upper right corner

On the left side of the screen click on “My Courses”

Click the button to the right of the Product Title labeled "Go To Course”

This will open the course and video platform and place you in the dashboard.

Under My Courses or My Videos you should see your recent purchase.

Click the Start Course or Start Video button to the right to access your product.