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Job Description:

You will be responsible of resolving technical and usage doubts or issues of costumers that are using our Software.

You will take care of all incoming emails, adding value to the project and gain quality.

Responsibilities

- Support our software through email.- Maintain client relationships through product support and troubleshooting.- Respond to incoming email and from end users.- Manage effectively all incoming incidents in a customer service environment and through a ticketing tool.- Gather information from customers and advise on policies.

- Six months or more experience in front-line technical customer service role preferred- Associate's Degree preferred or equivalent job experience preferred

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race and sexual orientation