Why is the user prompted to fill in a Lead Capture form in each chapter?

Overview

Lead Capture Events allow you to capture information about who your viewers are. It can be used to associate views with a viewer identity and to push information into your Marketing Automation Platform (MAP) or Customer Relationship Management (CRM) platform.

Solution

In the settings for you lead capture event, make sure to set New Contact to ON.New Contact: The Event will display for users that Vidyard has not identify.

To access event settings:

Hover over the Vidyard player with an event

Select Events

Scroll down to the player timeline and select the lead capture event

Toggle New Contact to ON

If you do not want to use the New Contact event setting, then please ensure that all chapters of the player do not have the lead capture form.