How to contact us

Privacy and Cookie Policy

This Privacy and Cookie Policy describes how Poole Housing Partnership collects, uses and protects information that you give us when you use this website. We are committed to ensuring that your privacy and personal information is protected and that we comply with the Data Protection Act at all times.

We may collect the following information:

Your name

Your contact information including email address

Demographic information such as address, postcode, preferences and interests

Information relevant to customer surveys

Information necessary to implement new services or improve the service we currently provide to our residents

How we use the information we gather

We require information from you to understand your needs and provide you with a better service. Where personal data is voluntarily provided through e-mail or electronic forms this data is only used for the purpose it was provided and will not be given or sold to any third parties. Any email addresses you provide will be used to send you an acknowledgement or contact you if we need any more information.

Security

We are committed to ensuring that your information is kept secure. We use SSL encryption to ensure that when you submit any personal information on line it is sent via a secure connection so that it is not visible to other people.

Use of cookies

Cookies provide a number of functions in order to make websites work effectively. There are different types of cookies, some are necessary for you to navigate around the website and use its features, some collect information about how you use the website to help improve the way the website works. Others store personal settings or preferences such as login details so you don't have to keep entering the same information. Generally cookies are beneficial, making your interaction with websites easier.

The EU Directive requires that a person shall not store or gain access to information stored, in the terminal equipment of a user unless the user

(a) is provided with clear and comprehensive information about the purposes of the storage of, or access to, that information; and

(b) has given his or her consent.

For web technology in the UK, this implicates web and mobile sites that use cookies or similar local data storage; where consent for the use of cookies must be sought from the end user; and critically if that consent is not given the web or mobile site should not persist in the use of cookies.

Clear and comprehensive information

The Information Commissioner advises that the end user must have access to information on what cookies are being set on a site, and what those cookies are doing.

We use a number of different cookies on our site. Our document 'PHP Website Cookies'describes the cookies we use on this site, what we use them for and the impact on your experience of using our site if you choose to opt-out from allowing us to set cookies on your machine.

Consent

The Information Commissioner advises that clients must obtain consent to store a cookie on a user or subscribers device.

We currently operate an 'implied consent' policy which means that we assume you are happy with the usage of cookies on our website.

If you are not happy, then you can apply controls against the use of cookies on this website or delete them after having visited this site. Most web browsers automatically accept cookies but you can alter your browser settings to prevent automatic acceptance or you can manually delete your cookie history whenever you wish.