Getting our funds from GoFundMe has been one of the most unnecessarily complicated issu...

GetHuman-coolfitn's customer service issue with Gofundme.com from May 2018

Help with my Gofundme.com issue

The issue in GetHuman-coolfitn's own words

Getting our funds from GoFundMe has been one of the most unnecessarily complicated issues to deal with I've ever come up against... **Let me explain... My name is Gina Cool and, my son Trevor Jackson Cool, who has exited this Earth very recently, with in the last few weeks, had a GoFundMe site started up for his funeral costs. **Let me explain... The funds from GoFundMe were , supposed to go to me.**My brother, who has been helping , and taking over the memorial for me as well as, many other life issues, that I have not been able to attend to, as I have been in the mourning, has taken care of everything from the memorial speaking to the coroner , and supporting me in court .**So, I wanted to name him as the beneficiary for the GoFundMe funds. This was to makeup for , a fraction of the cost that Jon Duncan my brother has accrued, in taking over for me and being the incredible brother that he is.**We have been contacting GoFundMe , for the last * weeks regarding this subject and issue. **They told us that the person who made up the site Cole , is to go ahead and name him the beneficiary and name him in the story and he did that. **We have been going back and forth on this and all we is a email every other day requesting the same thing... And that's to add him in the story and as the beneficiary.**For the **th time I am asking you to please..... deposit the funds into John Duncan's account which we have provided for you in the many emails that we wrote back to you. **I'll say it again, I want Jon Duncan to be named as the beneficiary and I want the funds to go to him in his account. As, he has taken it upon himself to help myself, my daughter and my mother and change his plans of traveling and taking care of his issues around the world to stay home and take care of my daughter Daisy and myself and my mother. **My son was in a coma for * weeks then had the plug pulled from him without my consent. I have been going through court cases and memorial service issues , all while being a single mother and I would not have been able to do it without my brother Jon Duncan.**I have said this. I have said it in the email and then I have told you and cc'd Cole and my brother Jon who has much better things to do then to chase down $*,*** Ode to him.*** By the way that's just a fraction of what he has accrued in expenses, as you know, memorial funeral expenses can be very high as well as court cases.**I am asking you for the **th time to please release the funds to my brother John Duncan who is the now beneficiary of the TJ Trevor Jack cool GoFundMe site. Please do not give us another replica of the cookie cutter emails that say to tell Cole and have Cole to add Jon Duncan to the story , and as the beneficiary.**Please release the funds into Jon Duncan's account ASAP.**Please respond ASAP...**Sincerely,** Gina Cool ******@***.com**I am screenshotting this note that I am sending you and sending it to them and others if need be.

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