Felisha is Midwest’s Owner Extraordinaire. She focuses on the overall insurance products and tools for clients. She enjoys flying (she’s a pilot), her non-profit work (something’s got to fill up that ‘feel good’ cup and claims just ain’t cuttin’ it!) and Taco Bell - not necessarily in that order.

Chad’s childhood dream to play shortstop for the Kansas City Royals was thwarted by his athletic ability (or lack thereof). Instead, Chad found that his ability was perfectly suited for the Insurance industry where he enjoys solving customers problems and advising on the right kind of protection. So ask Chad about ways he can help you with your insurance needs, or call and talk baseball.

Claudia HarrisMidwest Professional InsuranceCustomer Service Representative

Claudia is an insurance soldier (figuratively - though from a military family and married to a military man - pretty close to actually). She is a perfectionist who hammers out policy details until she’s either driven herself (or you) crazy. She shows her versatility as the personal recipient of the ‘Betty Crocker homemaker of the year’ award AND a Facebook Phenom. But mainly we appreciate that she is a soldier - so we don’t have to be!

DeDe SmithMidwest Professional InsuranceCustomer Service Representative

Dede is our Numbers Ninja. She knows and dissects all things billing. She alone is responsible for explaining to you WHY your policy is no longer in effect after 6 non-payments. Dede also comes from a claims background, so yes, when she says that the death of your dog MAY not be covered, she means it. Because these are highly technical conversations DeDe spends her ‘downtime’ relaxing with her two kids Sadie and Grayson.

MW Professional Insurance
is dedicated to providing affordable coverage
tailor-made for your needs.

MW Insurance provides a wide variety of policies from homeowners & auto, to renters, watercraft, commercial, workers compensation, umbrella and many more. Plus, we offer expert support and guidance through every step of the coverage process.

Midwest Professional Insurance was founded by Mark and Felisha Mason McDougald with the goal of becoming the premiere Kansas City insurance company. A part of:

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products

Guide you through the claims process for a prompt and fair resolution of your claim.

Help you solve problems related to your coverage or account

Explain the coverages and options available to you through our agency, at your request.

Return your phone calls and e-mails promptly and respond to your requests in a timely manner.