MX Record Hosting Issues

We currently are running Exchange 2003 inside of our domain. However, we do not host our domain name for our email address (@blah.com). We have our web host point our MX record to our Exchange server. We are having our 2nd major issue with our web host and not being able to receive email.

What can I do about this? We are using www.midphase.com as our web host. Should we allow our web host to host that MX record? Do we have to? What are alternatives to this (and yes, saying get a better web host is an acceptable answer)?

Who is Participating?

Normally most of the companies gives you a control panel to manage your own records, some are still old fashioned and will ask you to give any changes in writing. Hosts won't change your records, if fact they won't touch it.

If yours is one that keeps on changing the records, you need to move it to a different company like 123-reg.co.uk (for home/small companies, they give you a control panel).

>>You need someone to host your MX record, some company where you register your domain.

Not true. You can always host your own publc DNS records so you don't have to rely on someone else to make changes. I have done it before. Your registrar will just foward DNS entries to whichever public IP address you tell them to and you host DNS on that server's IP. Nothing to it really.

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>>I already have it hosted. My problem is that the host does not allow me to manage it.
we understand that, but your current situation isn't working for you. Thus your question here.
that is why I (and others) suggested hosting your own. It's very simple to do and then you will have full control and can make changes whenever you want to.

Another alternative would be to switch your hosting company to one that actually does their job. Remember, they work for you, not the other way around. I personally use network solutions http://www.networksolutions.com/ for all my DNS registering and hosting needs.