Shipping & Returns

Shipping Policy

Shipping is FREE for all orders over $89 to US destinations including all US Military bases worldwide!

Domestic Shipments

Orders placed before 2 pm EST will usually be shipped USPS same day unless items are back ordered. We will contact you if we cannot complete your order. Orders shipped via UPS, FedEx, or DHL may be shipped 1 to 2 days after the order is placed, and please indicate if you would like to add insurance to your package. Shipping Days are Monday, Wednesday, Thursday, & Friday.

International Shipments

International shipments are sent via USPS First Class Air, USPS Priority Mail, & USPS Priority Mail Express to all countries our shipping carriers will ship to. If you require another method, please indicate so in the special instructions field of your order or email us. Shipping rates and methods may be adjusted at our discretion to account for registered packages, insured packages, or more accurate calculations. Smokers' Haven will try to adjust the shipping rate to the exact rate we are charged by the shipping carrier. Smokers' Haven will not be responsible for seized, damaged, or lost International shipments. To prevent any type of loss for International packages, we suggest to ship International packages via USPS Registered Airmail with insurance or USPS Priority Express Mail International.

Return & Exchange Policy

Smokers' Haven will accept all returns within 21 days of purchase on items that have not been tampered with and are returned with their original packaging. Shipping charges to and back will not be refunded. If you received free shipping, the actual amount of shipping will be deducted from the refund. Refunds or Credits will be issued in the form the item was purchased after the item is returned to Smokers' Haven. Please check below for specific return policies for items. Due to extenuating circumstances, we will make an exception to these policies. A 10% Re-stocking fee may be assessed on some items that are returned.

New Pipes

Any new pipe may be returned within 21 days of purchase for a full refund of the price paid for the pipe as long as the pipe has not been smoked, not been tampered with, not been damaged, and not missing original packaging. Refunds will be issued in the form the original purchase was made after the item has been returned to Smokers' Haven. All new pipes have a one year warranty from defects in material or manufacture by Smokers' Haven. Misuse, excessive wear, or physical damage are not covered under the warranty. A credit for the amount paid will be issued upon inspection and approval of a defective new pipe.

Estate Pipes

Any estate pipe may be returned within 21 days of purchase for a full refund of the price paid for the pipe as long as the pipe has not been smoked, not been tampered with, not been damaged, or not missing original packaging. Refunds will be issued in the form the original purchase was made after the item has been returned to Smokers' Haven. All estate pipes have a 30 day warranty from defects in material or manufacture by Smokers' Haven. Misuse, excessive wear, or physical damage are not covered under the warranty. A credit for the amount paid will be issued upon inspection and approval of a defective estate pipe.

Tobacco & Cigars

Tobacco and Cigars may only be returned within 21 days of purchase if they are defective, damaged, or incorrect items. A refund, credit, or duplicate item will be issued after the item is returned to Smokers' Haven.

Lighters

Lighters may be returned within 21 days of purchase for a full refund of the price paid for the lighter as long as the lighter has not been scratched, not been tampered with, not been damaged, and not missing original packaging. Refunds will be issued in the form the original purchase was made after the item has been returned to Smokers' Haven. All lighters have at least a 1 year manufacturer warranty for defects. For manufacturer information, please contact us.

Shipping Damage

If your items or package is damaged at time of delivery, please refuse the order and contact us to arrange a refund or reshipment. If the items are damaged, and you are unable to refuse the package, please contact us, and Smokers' Haven will contact the shipping carrier to pick up the package, and to arrange a refund or reshipment.

ABOUT US

ADDRESS

TESTIMONIALS

Even though it was past closing time I received probably the best service I have ever had going into a business. Scott took his time introducing me to the world of pipes and tobacco types and helped me make my first purchase of a nice pipe and aromatic tobacco. I am a business major at Ohio State and what I experience over 20 minutes was the kind of care and passion for the business that our professors show us in textbooks. I will surely be returning soon.

Trent in Columbus, Ohio

Just wanted to tell you that I received the pipe this morning and your service is brilliant! And the pipe I selected is perfect.

Michael in Stamford, CT

Received order today including samples. Thanks again for the great service. I don't smoke much in the Winter. I just ordered a mixed case of single malt scotch. Have 150 plus pipe tobacco blends. Have read good consumer reviews on your products. Enjoyed our phone conversation. Getting a little flack from my spouse. If it's not shoes... they don't understand. I can see a trip to Stein Mart in the near future. Will be ordering from you again. Life is short. Relish each day...

Ed in Metamora, (the state up north)

Thank you for your generous treatment!! I am looking forward to the day I get this wonderful pipe, and I must work harder in this month!

Kei in Japan

Thank you for your thoughtfulness in regards to the GBD pipe. You are correct in remembering that I am fond of this shape. I also am very fond of GBD Straight Grain pipes, as well as many older GBD pipes, but the Prince, and Rhodesian shapes are my favorite. This example of your thoughtfulness and generosity are what make Smokers Haven the highly respected business it is.