Interactive voice response (IVR) software allows your customers to clarify their needs through your phone system without the help of a live agent so they may receive personalized service for their specific issue. Working in tandem with automatic call distribution (ACD), your organization can dispatch calls to the right agent with the right skill set every time to expedite first contact resolution and reduce cost per call.

Prioritize customer experience and customer satisfaction

Enable your contacts to retrieve information with self-service capabilities while increasing customer and employee satisfaction, and lowering abandonment rates and hold time. Provide automatic callbacks when wait time for their agent is too long, to save time.

Resolve issues faster

Save cost on inbound call agents by routing simple, routine queries through an automated system. Allow agents to handle more complex and high-value transactions. Spend less on process training and improve agent confidence by delivering resolutions within their expertise.

Easy software configuration

Make immediate changes to your call menu to notify callers of operating hours or holiday closures through an easy-to-use menu-driven interface.

Please fill out the form to help us get you to the right sales agent within 24 hours.

By clicking the button above, you consent to receive calls and emails from RingCentral at the number provided. You are not required to give consent in order to make a purchase. Calls may be connected using automated technology.