{ Regarding the thread's main topic of having issues with scheduled recording, this is the statement I've been given:

“We are aware of a small number of customers facing difficulties when making scheduled recordings, especially when using “Series Link”. We are investigating these complaints and will resolve them with a future software update. We do not currently have a timeline for the release." }

Yet with the F8000 Samsung CS even claimed in the end that there must have been something wrong with the transmissions! and someone else has said something similar here before. To my knowledge the complaints of such customers, including ourselves with both QE65Q9FNATXXU and the previous UE55F8000ST, have been made for least 6 years.

Therefore, at this very late stage, the statement remains much too vague and appears simply to be further obfuscation.

Clearly this a very longstanding issue and it is absurd for Samsung still to be 'investigating' and that Customer Services still claims not even to know that there is a problem - and what about the software updates for the historic models, F8000 etc?

The statement implies that there may be customers who are able to make scheduled recordings, but of course they would not complain so Samsung could not know if there were any. Therefore it might help for Samsung to discover whether forum members can make scheduled recordings...but maybe not...

It is quite possible that, just as our retailers and Samsung CS have claimed by way of a sort of excuse, it may only be a (relatively) 'small number' of people who would want to do recordings at all. Yet those are the very customers who would have purchased their many and various Samsung TVs because they were claimed to possess comprehensive recording functions....Come on Samsung, why not give yourselves a deadline?

{ Regarding the thread's main topic of having issues with scheduled recording, this is the statement I've been given:

“We are aware of a small number of customers facing difficulties when making scheduled recordings, especially when using “Series Link”. We are investigating these complaints and will resolve them with a future software update. We do not currently have a timeline for the release." }

Yet with the F8000 Samsung CS even claimed in the end that there must have been something wrong with the transmissions! and someone else has said something similar here before. To my knowledge the complaints of such customers, including ourselves with both QE65Q9FNATXXU and the previous UE55F8000ST, have been made for least 6 years.

Therefore, at this very late stage, the statement remains much too vague and appears simply to be further obfuscation.

Clearly this a very longstanding issue and it is absurd for Samsung still to be 'investigating' and that Customer Services still claims not even to know that there is a problem - and what about the software updates for the historic models, F8000 etc?

The statement implies that there may be customers who are able to make scheduled recordings, but of course they would not complain so Samsung could not know if there were any. Therefore it might help for Samsung to discover whether forum members can make scheduled recordings...but maybe not...

It is quite possible that, just as our retailers and Samsung CS have claimed by way of a sort of excuse, it may only be a (relatively) 'small number' of people who would want to do recordings at all. Yet those are the very customers who would have purchased their many and various Samsung TVs because they were claimed to possess comprehensive recording functions....Come on Samsung, why not give yourselves a deadline?

I have had a 65ks9500, q9f, and even 900r 8k tv and all would not do scheduled recording. Funny thing is I have am alder Samsung 32 single tuner smart tv and Samsung freesat duel recorded which both work fine.