Owner's Manuals

Warranty

FAQs

Where is the OK button?

The handset features soft keys located right below the screen. By pressing a soft key, you can select the feature shown directly above it on the display. When you read the word [OK] on the handset, just press the corresponding soft key button below it.

Where can I order parts for my product?

You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.

What kind of batteries can I use for my handset?

One cordless handset uses two (2) Ni-MH (nickel metal hydride) type rechargeable AAA batteries. To order replacement battery, please use order No. HHR-4DPA and contact 1-800-332-5368 or click here. The Panasonic rechargeable AAA batteries are recommended for best cordless handset performance. Replace batteries only with a nickel metal hydride (Ni-MH) type of battery.

What is voice mail and how do I listen to my voice mail messages?

Some phone companies provide a flat-rate service which includes voice mail, it is a voice mailbox system assigned to your phone line that stores telephone messages which can be retrieved at a later time. Procedure to access your voice mailbox would vary depending on the instructions of your phone company. If you do not wish to use this added service, please contact your telephone service provider to deactivate your Voice Mail subscription. If you have a built-in answering machine with your telephone and you prefer to use it instead of your voice mail subscription, then it is recommended to change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone service provider.

What is the warranty of this telephone?

This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new. Coverage of warranty is applied to telephone products purchased within a year which starts with the date of original purchase. Please keep a copy of the valid receipt as a requirement for the warranty coverage.

What is the Auto talk feature?

Auto talk is a feature which lets you answer calls simply by lifting the handset off the base unit or charger. You do not need to press the [TALK]. The Auto talk feature will not work if the cordless handset is off the base or charger. Feature needs to be set separately on each handset.

What is my phone's voltage?

Use only the supplied Panasonic AC adapter. The phone operates on 120V, 60 Hz.

The screen on my handset is stuck? How do I fix this?

Reset the handset by removing batteries for at least 5 seconds, then put them back.

My phonebook items got erased? What will I do?

Try removing the batteries to reset the handset and check your phonebook again. If an item gets erased, there is no way to retrieve the item back.

My handset says "line in use". How do I clear it?

Make sure that the base unit has power. "Line in use" is displayed if the line is currently active on a call. If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off. Check if all connections are secure and plugged properly from the wall and from the back of the base unit. If none of the handsets are in use, try to unplug the base unit from the power outlet for 5 seconds then replug and test the line by calling you line using your cell phone or a different phone line.

My handset displays, "Please lift up and try again".

You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.

Missed calls are appearing on my screen. Why?

If a call is not answered on a specific handset, the unit treats it as a missed call. The display shows "Missed call". This lets you know if you should view the caller list to see who called while you were away. You can clear the message from the handset by viewing your caller list.

I have DSL service, will my phone be affected if I connect it on the same phone line?

No. Digital Subscriber Line (DSL) is a service provided to connect over the internet transmitting over your local telephone line and is subsequently separated by filtering, so a DSL filter is recommended to eliminate noise on the background on your phone. Most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability. If you are not getting any service from your phone there is still a possibility of a phone line problem even if your DSL is working properly.

How much radiation do these phones output?

This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. RF transmission power is 115 mW (max.)

How do I use call waiting?

To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. If you already have the service activated on your phone line you will hear a few beeps during a call to place the first person on hold and answer the second party, press [FLASH] OR [CALL WAIT] button on the handset. The current call is then put on hold, and the other call is answered. You can press [FLASH] OR [CALL WAIT] button to go between the two calls as often as needed.

How do I scroll thru the menu selection on this handset?

You can scroll thru the menu selection by pressing the [&#9650;] or the [▼] button, it is the biggest button in the handset located in between the [TALK] and [OFF] button.

How do I retrieve erased messages?

You can no longer retrieve deleted messages from the machine. Once you erase a message it gets deleted from the phone's memory.

How do I reset the handset?

At the back of the handset, press the notch of the handset cover firmly, and slide it to open the battery compartment. Remove the batteries completely and install them back again. When installing the batteries, avoid touching the battery ends or the unit contacts.

How do I reset my phone?

To reset the phone system, unplug the main base from the electrical outlet and remove the batteries for 5 seconds. Install the batteries and replug the base. Do not reset your phone unless necessary.

How do I program or troubleshoot my telephone handset?

For proper procedures, please use you Base Unit model number as part of your search or filter as your handset is compatible to numerous models.

How do I adjust the volume on my handset during a call?

To adjust the volume of the handset during a call, you can press [&#9650;] or [▼] on the handset.

How do I adjust the brightness of the screen on my handset?

You can adjust the LCD contrast of the handset by following these procedure:

Make sure that the handset is not in use. On the handset press [MENU]

Press [#][1][4][5]

There are 6 levels of selection. Press any of the number keys from 1 - 6

Press the soft key [SAVE] then press [OFF]

How do I adjust incoming ringer volume?

To adjust the ringer volume of the handset or Base unit. Press [+] or [-] on the base or [&#9650;] or [▼] on the cordless handset repeatedly to select the desired volume while the unit is ringing for an incoming call.

How can I switch to speaker phone on my handset?

You can switch to speaker phone by pressing the speaker phone button on the handset and if you would want to get to the regular talk mode on the phone just press the [TALK] button on the cordless phone.

How can I register for the warranty of my product?

You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.

Does my phone have the Talking Caller ID feature?

Yes. This model has a 'Talking Caller ID' feature, you need to be subscribed to a Caller ID service from you phone company in order for it to work. This feature can be set to on or off individually for the base unit and will need to be performed on each handset.

Does my model have a room monitor feature?

No, this model does not have a room monitor feature.

Does my handset have a speaker phone feature?

Yes this handset model has a speaker phone function.

Does it have an audible message alert wherein the phone beeps when I get messages on the machine?

No, the Answering system does not have an audible alert, when you receive new messages on your machine it will only have the message indicator flash but it will not beep.

Can I change the channel of my phone?

The product operates in the frequency range of 1.92 GHz to 1.93 GHz. The frequency is fixed and the channel cannot be changed, the telephone goes thru the bandwidth automatically.

Boost shows up on my handset. How do I get rid of it?

The clarity booster is a feature that can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary. When this feature is turned on, [BOOST] is displayed.