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I really wanted to give more stars to this property. I enjoyed 5 good nights of sleep here, and although the rooms are a little old, it is clean and offered the comfort you need for the bargain price (especially cos I got it via a name-your-own-price deal from a certain website).

Pros : Hot soup and cookie available at 5pm - nice after a day out in the winter cold to have a little snack before heading out for dinner. Good speed free wifi.

Cons : The breakfast is of really poor selection and is managed rather poorly. When they ran out of bread and we requested for some, we were told they are refrigerated and will be cold. We said we didn't mind and then 4 pieces came out in a tray. 4! (We were a party of 6). On another day, when the bagels ran out and another couple requested for some, 1 bagel was brought out. 1! The most horrifying part was when we noticed the yogurt served was expired 2 days before. We decided to walk to the nearby restaurant for an excellent paid breakfast experience instead.

So all in all a good stay, but the breakfast and service took about 1.5 stars off.

Stayed January 2013, traveled as a couple

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1Thank effynaffy

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
March 17, 2013

Thank you for your recent review on Trip Advisor. I am sorry you were disappointed with the breakfast. At the time you stayed at our Best Western, we were in the process of changing our breakfast option, and we were using up the products we still had on hand. We are now offering coupons at the Colonial House Restaurant, number one in the Black Hills, for a sit down made to order meal. I am sorry you were not offered that option. Your comments are appreciated, and I do hope we can make your next stay a much more positive experience.

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I was impressed by the overall experience. From check in to check out our stay was great. They allowed pets. The rooms were very clean with comfortable beds. I was also impressed by the delicious continental breakfast that had many choices. The staff was all very friendly and helpful.

Stayed December 2012

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2Thank Melody307

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
March 17, 2013

It is great to hear such positive remarks from our guests. We place a huge emphasis on customer service, and we are pleased that you were impressed with the service we provided. Thank you for taking the time to review our hotel on Trip Advisor, and we look forward to your next visit.

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I grew up in Rapid City and when I return this is where I stay. The location is perfect for me and easy to find for tourists. I want a cheap room and a good nights sleep and they always deliver. Friendly and helpful staff are a bonus. There are cheaper rooms in town—I've tried some. However I quit trying to save a couple dollars knowing I'd get a clean room, a decent bed and a pretty good breakfast. I think it's a great blend of quality and value. It's an older property but I like the ambiance— just don't expect the usual chain experience, relax and enjoy the experience, and the savings.

Stayed December 2012, traveled with family

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4Thank Bob C

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
March 17, 2013

We are glad you enjoyed your stay at our Best Western. It is our policy to provide our guests with the best possible service, and we are pleased we were able to exceed your expectations. Thank you for your positive review on Trip Advisor, and we look forward to your next visit.

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We stayed at this hotel which is on the main drag of Rapid City. It has a great staff who are extremely helpful and nice rooms. The rooms are clean and nicely updated and very comfortable. They have complimentary soup in the lobby at night (beer cheese when we went) and it was really good. The traffic on Rushmore Road is pretty heavy, but we never heard it in our room. Highly recommend this hotel as a place to stay.

Room Tip: We had room 120, nice and quiet.

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Stayed December 2012, traveled as a couple

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2Thank Shar0nT

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
March 16, 2013

Thank you for taking the time to review our hotel on Trip Advisor. We are glad you enjoyed the complimentary soup and cookies. They are a great favorite with our guests. It is always nice to hear such positive remarks about the hotel, and the staff will be pleased that they exceeded your expectations. Our door is always open, and we hope you will consider staying with us again the next time you are in this beautiful area.

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very nice hotel, rooms are dated but clean and well kept. They also include a very nice breakfast. you can't beat the price either! We would stay again! Bed was comfortable, quite location. Staff were friendly and helpful.

Stayed November 2012, traveled as a couple

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1Thank wykel

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
March 16, 2013

We are glad you enjoyed your stay at our Best Western. In the fall of 2013, we will be renovating our rooms, and we are sure you will enjoy the new look. Thank you for review on Trip Advisor and we hope to see you again when your travels bring you back to this area.

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Our party of three adults enjoyed staying in two king balcony rooms. The staff at check-in and check-out were very friendly and helpful and I have to make a special mention of Chuck. The motel offers a nice touch of complimentary soup/chilli in the lobby at 5.00pm but boy you have to be quick or you will miss out especially if there are any families with large numbers staying. Breakfast was fine but I am sure that the breakfast room might have trouble in peak season. Our beds were very comfortable and the room very well maintained and clean. Great to have the car parked right outside the door of the room but to actually have the front of the room with a balcony and not on ground level. Wi-Fi played up for us the first evening but Chuck and Nicholas did all they could to help. Things improved from the next morning after I connected to the wi-fi network in the lobby area. Being from Australia we were quite taken with the fact that BW had its own snow plough on hand. Fortunately, it was needed whilst we were in residence.

Stayed November 2012, traveled with family

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2Thank Papa_Panda

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
March 16, 2013

Thank you for your review on Trip Advisor. I will make to sure to let my employees know their services were appreciated. It is always nice to hear such positive feedback. We hope to see you again the next time you are in this area.

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This is a nice hotel for the money. I wouldn't recommend for families. The rooms are small. This must be an older property, Some of the areas haven't been modernized as of yet. The pool is on a hillside and there are a lot of steps between the upper rooms and the office where the breakfast is held.

Stayed August 2012, traveled with family

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Thank TLC1172

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BWTC, General Manager at Travelodge Rapid City, responded to this review,
March 16, 2013

Thank you for your review on Trip Advisor. We are glad you enjoyed your stay. During the fall of 2013, we will begin renovating our rooms. I think you will enjoy the new look. If you are ever in this area, I hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Also Known As:

Best Western Town & Country Hotel Rapid City

Best Western Town And Country Inn

Best Western Rapid City

Country Inn Rapid City

Rapid City Best Western

Rapid City Country Inn

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