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Stains on carpet
- Picture of Rafayel on the Left Bank - Hotel & Spa, London

We stayed here for 1 night in November, after a last minute booking. I specifically booked a 5* hotel as a special treat to my boyfriend. We had never stayed in a fancy hotel before so we were extremely excited, but maybe our expectations were too high? Don't get me wrong, the hotel was nice inside the lobby, and spotless....
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Thank -jackandvictor-24

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Malcolm_Bass, Director at Rafayel on the Left Bank - Hotel & Spa, responded to this review

Dear Guest
Thank you for your review and we sincerely apologise for any inconvenience caused during your stay.
What can we say, you have praised our hotel but for starters highlighted the non slip floor. It is and was done under Health and Safety regulations. We were told in very specific terms that our floor was too good and may...
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