Re: Blocked IP address

The server company said it was blocked yesterday due to too many login attempts but now is white listed. I can reach the site fine via Verizon.

it appears they blocked 'your' IP via your Comcast modem. Comcast can't connect to a server that blackholes (blocks or ignores) the current Comcast IP.

edit: moved your post to the home nettworking area of the forum.

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OP: If an employee doesn't take care of this for you here, Comcast Security Assurance should be able to help. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

Re: Blocked IP address

Actually that is in the backend Rusty, not at the modem. Hop number 4 is the second "CRAN" (Converged Regional Access Network) router after the CMTS.

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Re: Blocked IP address

I have the same IP address issue of 181.214.31.78 by HostForWeb, my webhosting and personal domain email and the same issue starting on 02/20/2018 .. calling the Comcast Security Now ..

FWIW, with *virtual hosting* it is quite common to have multiple domains sharing a single IP address.

I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!