he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.

he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.

"...it's not about the money and not about the brand of the car, it's about handling,performance and passion......And that, no other car has all together like an M3........when you talk about the most complete car the M is invincible." --Tony Kanaan.

it's owned by a public corporation that owns hundreds of other dealerships...im not sure if calling a customer service hotline would do any good.

There are people who are in the management chain. Dealership manager. Regional manager. National manager. Just because it's owned by a corporation doesn't mean there is no one to talk to. Get the addresses of the managers in the chain of command and FedEx them each a letter (on your professional letterhead if you have one) about the situation. You will get noticed.

Other options:
- contact service manager
- contact BMW NA
- contact BBB
- write a review on Angie's List (this has worked for me in the past)

harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty , you have to go on a date with me" type of harassment.

harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty , you have to go on a date with me" type of harassment.

Service manager might be in on it too. I brought this to his attention and he came down on the SA who informed me that my email was blocked. that SA who told me basically said the service manager chewed him out for telling me "we" blocked his email. this is getting deeper down the rabbit hole...