Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This allows us to verify that our reviews come from real guests like you. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property?

We want you to share your story, with both the good and the not-so-good. All we ask is that you follow a few simple guidelines.

Tips for writing a great review

Give us details. People love to hear about the little things. Was the air conditioning working? Was there a chocolate on your pillow? We like long reviews, so you should try to write at least 50 words.

Be candid. Give us your honest opinion. We’ll never remove a review just because it’s negative. We promise.

Be relevant. The best reviews provide constructive information that helps other travelers make better choices. Stay on topic and avoid content that others might find offensive.

Sometimes we'll remove reviews if they include any of the following:

Objectionable material. This includes insulting or discriminatory remarks, swearing, or other offensive language.

Private information. To protect your (and others') privacy we do not display reviews that include email addresses or phone numbers.

Sensitive information. We don't display reviews that contain information with possible legal implications. This includes references to suspected illegal conduct or allusions to lost or stolen items. In such sensitive cases, please contact our Customer Service Team, who will be happy to help.

Irrelevant topics. This includes promotional content and politically sensitive subjects.

In some rare cases, neither the written review nor the review score can be displayed. This only happens if:

Key information is missing. A few review questions are mandatory. If these aren’t answered, we aren't able to calculate a fair review score, so we can't display the review.

You didn’t stay at the property. When necessary, we’ll confirm this information with both you and the property owner.

You made a mistake. Everyone makes mistakes. We won’t post yours. If you reviewed a different property from the one you booked, let us know. We can fix it so that your review shows with the right property.

The review is a fake. If there's any indication that a review is not authentic or is in any way fraudulent, it will be flagged during the moderation process.

Daria

We liked the location because we needed to travel by train and there was plenty of places to park our rented car. Downstairs there is a cafe with nice service and big variety of food and drinks.

we didn't like the service because there was none. You are asked to tell them the exact time of your arrival because it's the only time you can find somebody on reception.
In general everything was not like they say on a booking.com page, it is not a hotel, it is a big flat transformed into "room numbers", though the rooms are cleaned everyday you still find dust everywhere.
We went to spend a new year's eve with the family and in the end all got sick because there are no radiators in the rooms, we were told they are in the floor but personally I had to wear winter socks and sleepers because it was colder in our room then on the street, on the 6th month of pregnancy in this "hotel" I had to sleep in a winter hat and jamper, they didn't fix anything for us though we left the hotel for three days to go to another city and asked to solve the problem.
When we decided to go to another hotel and informed about it two days before of the end of our reserved staying after a histerical phone conversation we were compensated only the last night of staying because "they were kind", not because they were supposed to do so and told us to talk to people from booking and not with them, owners of the hotel, about our problems.

Antonio

United Kingdom

7.1

Good

August 21, 2014

The staff at the reception is very helpful and kind.
Position wise the apartment is well located. 10 minutes walk from the train station, 5 minutes walk from old town and main attractions.
Big room, spacious storage and very clean. Perfect for 1-2 nights stay.

The bed frame was a bit squeaky. However the mattress and sleeping was comfortable.

Gareth

United Kingdom

7.1

Good

July 10, 2014

The large double bed that filled the room, the small but attractive balcony, large shower room

the non 24hr reception, been asked when I was to arrive, which for any journey is impossible to accuretely predict, especially after trecking around the town for more then an hour and getting very lost. If it wasnt for my world master traveller savie I would not of been able to gain access to the hotel that occupies the top floor of an apartment block. As with other commentators its so difficult to actually locate the right location. A large sign needs to be hung above the entrance to make it clear that this door is the one to the hotel.