Testimonials

"Three cheers from Canada.....
As i bought a speed boat for a Christmas gift. Excellent item
for the price,and very fast shipping. Everything 100% A-OK! " -Rolly.

"Hi Dana,

I just wanted to let you know that the customer service that YOU
personally gave us was above and beyond. We received everything
yesterday and I know that you can't do anything about this but the
foam is completely unusable. It's warped, it's heavier by more than an
ounce and they're thinner and brittle. I wanted to let you know so
that you could let Selit-Tec know that they sent you a bad batch. Once
again, thank you for your excellent customer service.

" -Monica

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"I want to thank xenonproject.com personnel for their responsiveness to a shipment that contained some defective items. While ideally it would be best if the items were not defective, their response to my inquiry about replacements was quick, courteous, and resolved my issues. Xenonproject.com is a company I would not hesitate to do business with again." -Ed Grood, Sarasota, FL

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"very fast shipping, and best product

friendly admin, thanks xenon" -

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"I really enjoy reading on this website, it holds great articles. Don't put too fine a point to your wit for fear it should get blunted. by Miguel de Cervantes. cdgdkebfbaeagekd" -

"Wonderful blog! I found it while surfing around on Yahoo News. Do you have any tips on how to get listed in Yahoo News? I've been trying for a while but I never seem to get there! Appreciate it ekbedkeddade" -ueuooiwo

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"What an awesome company! You guys are great to work with. Keep it up!" -

"Just got the items I ordered. Items working fine so far and of good quality materials. Probably will do business with you again." -John

"Top notch shop!!! My order arrived from Colorado to Greece in like 6 days.Thank you for such an excellent customer service,I will certainly come back.
" -Antonis

"Dear Customer Service
I called your company last week and talked to CHARLENE and felt i had to send a email and tell you she was the best customer service rep i have ever talked to. I had a problem and she took care of it and she was so kind to me, you see i am a disabled vet and i don't get out much because of my health, it's like a night out on the town when i get to go to the VA to get my treatments, and i am a pilot and i only fly my plane about 3 times a year just to keep my fuel fresh, and i don't have but two friends because of my mood swings from P.T.S.D.
So what i trying to say is i talk to much sometimes because of these things, and most people just want to hurry up and get me off the phone and sometimes they are just plain rude, like right now, you might be thinking, shut up and get to the point. Well my point is, Charlene was so kind to me and knew what she was doing, and i have never talked to a customer service rep as good as she was, she was outstanding, i just don't know how else to say it other than she is a keeper, and you should give her a pay raise because customer service reps can make ya or break ya.
Most people do not do call back if they are not treated right on the phone, i was really hurting that day and was depressed and trying to recover from my last mini stroke and she made my day, she restored my faith in human kindness, and that means a lot to me because there is not much of that any more. Thank you so much for your time, and God bless all of you.
Carl" -Customer Email

"No questions, just wanna say you guys rock! products in stock, very! Fast shipment and products were in tip top shape,:). thanks much and to all that work at your place of business. Will definitely places orders in the future and recommend .

Thanks," -Customer Email

"Thank you so much, Amber. You guys really do live up to your stellar customer service reputation!
And that won't be a problem next time, because my next order will just come straight to you guys. It was too much trouble dealing with the middle man. I really look forward to working with you guys again very soon!." -Customer Email

"Hey this is Trevor of MTM Mods u guys rock iv herd a lot of good things about the plush besc's from turnigy im really looking forward to chekin mine out its hard to find a good practice esc with a nice smoth throtle curve with no dead spots. anyway ijust wanted to tell u guys that the last pakage went to my neighbors apartment so i wanted to make shure u guys know its apartment d thanks again Trevor" -Customer Email

"Dear Amber,
Today I received the new package of the carbon product. Perfect! Thank you very much. If you appreciate it I will leave a positive recommendation on your site (how can I do that ?)

Regards," -Customer Email

"The initials are MH. Thank you so much. Only if every company had this good of service." -Customer Email

"THANK you VERY much for your help in replacing those pieces.
I will definitely order more in the future.
Thanks!" -Customer Email

"Thanks guys! As always, a pleasure doing business with you." -Customer Email

"Thank you for your prompt response and you solution to the mistakes. We all make mistakes, the question is how we deal with them and how we fix them.

I received the red paint.

I will be happy to order products from you in the future, your customer service is excellent. I will also pass information about your company along to my friends with planes.
Thank you." -Customer Email

"Thanks for your great business and great customer service! I have been very pleased with all my orders." -Customer Email

"Hi Again, This Depron is AMAZING. I've been busy on the cutting-board with it quite abit lately...

Btw: I sent you another customer.. He should be eyeballing your site real soon, and will probably order a box of Depron from You.

He's an RC-Enthusiast from the Deep South.
He's a damn-nice fellow.

Thanks Again," -Customer Email

"I just (a few minutes ago) received the shipment of Depron. I must say: This is amazing Stuff; nothing like I've ever seen before....

The Depron arrived all in good condition/order, and I am most grateful.

This Depron is going to open windows on new worlds of creativity for me; And You can quote me on that.

Thanx-Amillion for ALL your extended help and assistance. I'm so VERY glad I found Your site on the Web." -Customer Email

"I LIKE THE XENON PROJECT THEY HAVE GOOD STUFF & THE PRICES ARE FAIR." -Review on Bizrate

"it's saturday night so i added two days. for package to be shipped and 5 day fed-x your guess is as good as mine on receiving the package" -Review on Bizrate

"I've had a World Model ARF kit before and was very impressed with the fitAnd the attention to the small details. I've never done business with Xenon Project I'm looking forward to their shipping me the product in a reasonable and timely manner." -Review on Bizrate

"im very satisfied with the products you have ,, its very hard to find parts for rc cars" especialy the car i have ,,hard to find parts...thanks" -Review on Bizrate

" Thank you to Robert! He assisted me for a LONG time on live chat while I contemplated my purchase and had a lot of questions. He was patient, understanding and very helpful. I was completely satisfied at the end of the chat and made the purchase immediately. I am looking forward to receiving the shipment. Also, no sooner than a few hours later I received a shipping notification and a tracking number, which completely amazed me how fast this happened. Keep up the good work, I am a very satisfied customer " -Customer Email

"I purchased a heli and it was too complecated I called costomer service about exchanging it for a simpler one I was given an RAN and was told no restocking fee as soon as they got my ithem they sent me the replacesment and refunded me a portion of my payment.Great co. I would highly recommend them and certainly would buy again from them. Thanks Jake Sisco you wre a great help Leo" -Customer Email

"I purchased a boat in Dec. 2008 and it was damaged in transit. After speaking with Cisco and Llyod it was replaced and I was a very satisfied customer. We live in N. Y. so it was too cold to test out the boat so we awaited better weather for our launch. Well the day finally came and the transmitter didn't work. So I spoke to Cisco and Robert and they shipped me out a new transmitter no questions asked. Well 2 days after my transmitter arrived off we went to try it out. Finally after 3 months we had a chance to try out our boat, well it didn't work like it should, my 8 yr. old was really disappointed as was I. I called you guys back and spoke to Cisco who was just fantastic. Even after I had called him a a**hole 2 weeks earlier for not sending me a tracking # and for doubting that my transmitter was even shipped. He agreed to ship me out a new boat and I agreed to send back the defective one. I would just like to say that I can't even put a # on a scale of 1-10 for the kind of service I received today almost 3 months after my purchase. The only word that can desribe the service that I have gotten is PRICELESS. I don't know who reads these testimonals but these guys who have been helping me have been outstanding individuals who should be commended for the way they took care of this customer. They were courteous, understanding and listened to all of the problems I had. Your company has the best customer care people that I have ever dealt with in my entire life bar none!!!! Please make sure to let them know. Your company is lucky to have people like them!!!" -Customer Email

"To whom it may concern, My name is Mike Davis. I have been shopping online for a nice heli on the Internet for sometime. I have a blade cx2 and was wanting something more. I came across your site and got interested in a honeybee king 2. So naturally i called and talked to Sisco (I hope thats close enough for you to tell who i am talking about) about it. He was super nice and seemed to know your products well and kinda tried to lean me toward the belt cp. which is cool i respect peoples honesty. i continued shopping the net and came across a site that had the hbk2 and then i saw an exceed g2 which I had decided thats what I wanted. So started interneting it again and had noticed that there are multiple site that have the same phone number and online support guys. Which i thought was very shaddy to begin with let alone DIFFERANT prices for same heli. So i Started looking for a different site to get a exceed by the way which was $200.00 shipped. Then i remembered how i was treated by Sisco and what he was telling me about the belt cp. I got back on your site and found that the cp was cheaper shipped. So I again called Sisco and he proceeded to tell me more about the cp and features and i learned that the belt cp had more of what i wanted. We hung up and I thought about it for a couple of days and decided to see how the online support was compared to the other sites I had been to. So I got and and in no time(i had waited for like 20 min on others) i was talking to Robert who was also very nice and answered all my questions. Needless to say when my freind Doug bought my truck the cp was ordered from your site that day. I again called and got Sisco again and again was very nice and actually remembered talking to me which I was impressed with and changed the email to send the trackin info to. I just got my heli today from you and I have got to say that with out a doubt that was the best desision to make it is beautiful and I owe it to Sisco and his friendliness and honestly. You are defiantly my heli shop for life now!!!! And can't wait to do business with you again!

Thank Again so Much!!!" -Customer Email

" I want to say thanks for the phenomenal customer service I received from everyone at xenonproject.com for the prompt response and help I that was extended to me.
I recently purchased an esky Belt CP and when I received it there was a dead rudder servo. I immediately contacted customer support through email to report the defect and shortly after got a reply. They told me to give them the part number and they would send me a new one.
Well I replied with the requested info and within 30 minutes I had gotten another email from them stating that they had just shipped me a new servo.
I was extremely impressed with the level of service and highly recommend these guys to everyone.
I will definitely be buying from here again. " -Customer Email

"I initially saw the CTS RC car on another site for over 70 dollars plus shipping I got it here for considerably less and it arrived promptly and intack. I work for a business that sends and receives a lot of fragile merchandise and the package I received was very well packed and protected. I am very impressed with the merchandise and very exicted to give my Cadillac obsessed boyfriend his Valentine's present." -Customer Email

"My experience was literal one that made a long term customer out of me. This was reinforced when I had occasion to talk to Cisco in Customer Service. He was polite, helpful, informative, and willing to resolve the issue at hand in an effectivwe manner; both for me the customer and them the seller. I will be a repeat buyer for sure. Concern for the customer is sorely missing in today's enviroment, as well as integrity, both of which has been displayed by XenonProject's business practices. THANX JOE" -Customer Email

"i just want to thank exnon for the excellent service with a defective product. i tried the phone and it rand and rang and found out later that they were having computer problems. the gentelmen that i spoke to was excellent and took care of my problem. he offered to send me a replacement product before i even sent back the defective one. that is service. highly recomend this sight." -Customer Email

"I just wanted to say thanks to Jake for thinking of the customer.My order came to the house damaged.It was a Christmas gift for my son and it was three days before Christmas.I called xenon and Jake treated me as if he really cared about the problem I had.He didn't hesitate to send out a new plane and it arrived a day before Christmas.By the way the new plane flew great." -Customer Email

"Great service, great prices, and they ship to the "Great white North" Canada "eh". Tracked my order all the way to my home. I would use their service/products again, and probably again, and again." -Customer Email

"Hello I just recently purchased a E-sky Belt CP for your company. I opted to take advantage of your free shipping offer I was not expecting it to get here so fast. I placed my order late Monday night December 15, 2008, to my surprise i received it on Friday December 19, 2008. I was amazed not only did my package arrive promptly but when i received it the package was in great condition (i know that does have to do with just you but it shows that you got it to the shipping company carefully.) my only complaint is that the main spur gear had been stripped, from my experience it looks like a manufacturer's defect. When i called your customer service line i was promptly greeted by a very professional man (unfortunately i did not get his name). I explained what i found and he was quick to apologize and send me another one without all those stupid questions most suppliers ask (did you leave it by a heat source, did you charge the battery while it was in the Helli etc.....) I really appreciate the great customer service. Because of this great experience you all just got a customer for life (well as long as i last in this hobby).

Thanks Again " -Customer Email

"I want to say thank you for the wonderful courtesies extended to me during my recent purchase of an airplane. I greatly appreciate your immediate contact and follow through responses....
Thank You for assisting me in an equal or better quality plane. This was a gift for my husband for Christmas and I am sure he will enjoy this plane and many more down the road. It was easy recognizing that I was dealing with someone with integrity and honesty. I would definitely recommend you and your store to anyone as a place to safely do business." -Customer Email

"Not sure if this is the correct place to leave praise, but Im doing it here anyway (lol).
I have yet to recieve the Backdraft 8E cars I ordered yet. Howver, I must say I am extremely impressed with your site and your staff. My order should be here any day now :). I am just getting into the "RC" thing. I decided to get a set of cars for me and my 12 year old son for X-mas this year so we can have some needed bonding with each other while doing something fun. My first order was a set of nitro cars online from "Another Place". When they arived (they were cheapies) they ran for about 10 minutes before having all kinds of problems... ie... running issues, broken parts after slightly bumping into things. My Nitro car experience has driven me far, far, far away from having any kind of gas powered rc cars. I have had two seperate shippments of parts from the previous company to try and revive my internet purchas. to date I must say I GIVE UP!!!. Now that I have had at least a little experience with the "real" type of rc cars (in other words, Non Toys-R-Us) I decided to research a bit more carefully. Not wanting to spend rediculouse amounts of money for the "Pro Race Type" I searched the internet as well as going down to my local hobby stores. Let me tell you how much of an experience that was. I dont frequent Hobby Stores much, but with the way I was treated I wont be any time soon either. They were rude, and more pushy than a used car salesman. After explaining that I had no Idea about the RC cars, then feeding them Information about what I had seen and learned over the world wide web, I was treated like an idiot, told not to buy anything off the internet, told that they would not even deal with me for repairs or help if it was not bought threw them, etc... etc...
This is enough to make someone not want to get into the hobby at all. But Then... There was this bright shining light... An Omen... O.K. maybe not, Possibly a little over the top there. I found your site, purchased a set of cars I had been researching . I know they are not pro quality, but Im also not paying pro prices. My son and I are merely weekend yard eaters with these things. Any way, back on toppic. Your site was easy to navigate, Prices were the cheapest on the web (for my picK of cars) and the checkout was a breeze. a few days later I had questions about my shipping as well as future replacement parts (Ill need them for sure). I contacted your company via your 'online Chat" and had a wonderfull experience with "Kevin" . He answered all of my questions, was fast to respond, and I could sense some humore in his responses (ex. ha,ha,ha, responses) which is rare these days. Humor is definately needed nowadays, waaaay to much depression lately.

I will close this long worded , verbal, pat on the back by saying:
Thank you for a pleasant experience so far, and I look forward to spending my hard earned money with your company in the future. I appreciate the way you do business in this day and age. Your company is a breath of fresh air in a web full of wallet choking businesses.

Sincerely, Keith Bowman" -Customer Email

"I have been looking around for a week searching for a good online store. I found a site which is ********.com is customer service is just horrible. I have talked with their sales rep. and just no service there, can,t answer my questions, no respect at all when they talk to you. Then stumble to this site. read the customer reviews and tried it. First I tried their live chat online. And what a surprised. The explanation and how prompt and effective there service is outstanding. They will give you so much information even before you ask. Hands down, this is the place people including myself will shop for over and over again. This is what most online store don\'t realized that most people including myself not only buy one but more from online store like Xenonproject. Do the math, just think of this for example, 1,000 avid customer that keeps coming back. Good service equals to good business. Thanks a lot XenonProject.com" -Customer Email

"price was awesome compared to every other site" -Review on Bizrate

"I think it's great how they have such a wide selection of R/C vehicles. I think I might have to get the forklift next for those slow days at work." -Review on Bizrate

"I'm very happy with the proguct i ordered before this order . Everything shipped on time and was delivered as promised. i wouldnt hesitate to recommend this company to anyone." -Review on Bizrate

"awsome help great service thanks" -Review on Bizrate

"good,so far" -Review on Bizrate

"upon recieving my shipment i had some questions which were replied to within 1 day i am very satisfied with thier service and will likley order from them again." -Review on Bizrate

"i have enjoyed the buying experience from xenon. there are r/c businesses here but i feel they are wayyyy over priced and not too friendly. i look for what i want when i want, and the price to value is unmatched." -Review on Bizrate

"Great deal. Fast shipping." -Review on Bizrate

"Nice selection and great prices" -Review on Bizrate

"Great prices." -Review on Bizrate

"Just purchased a heli for my grandson. Xenon was very helpful in helping me pick out a gift. So far so good. Hope my grandson enjoys it.g" -Review on Bizrate

"All the items were in stock and delivered on-time overall a very nice experience." -Review on Bizrate

"Very good site. Easy to find what you are looking for, and they have a ton!" -Review on Bizrate

"Quick & easy. But security is my main concern and XPI has it. Thanks XPI!" -Review on Bizrate

"Ordered Redcat Monsoon nitro truggy, and very satisfied with purchase, customer service and the wonderful item, that I received. Thanks Xenon Project!" -Review on Bizrate

"Great seller" -Review on Bizrate

"My experience with Xenon {Project is brief. However, during that time I am satisfied with all aspects of my dealings with them, from the original purchase to spare parts for that purchase. Excellent sales and after sales service." -Review on Bizrate

"This is my second purchase with Xenon Projects and I will stay with them for my hobby needs. I have found them accurate in product description, very competitive inpricing, fast shipping and very comforting in after sales follow through. Very happy." -Review on Bizrate

"xenonproject has by far the lowest prices of all the other suppliers" -Review on Bizrate

"My experience with this site was quick and to the point. The customer service is first rate and I will be shopping from this site in the future for either new merchandise or when the need arises." -Review on Bizrate

"i was looking for a heli becouse my son had got a mini heli now since i flew it i realy wanted my own now i have it thanks so much ilook forwards to order more from you this is the best deal i seen online thanks so much" -Review on Bizrate

"Thanks for the great service" -Review on Bizrate

"I found this site the other night and I purchased two helicopters so far and I havent recieved either one yet but I just purchased another hopefully they will be here soon ready to play" -Review on Bizrate

"great and good price" -Review on Bizrate

"The option of selecting a product with free shipping & discounted price did affect my decision to purchase (a R/C toy forklift). I checked other sites (Xheli, IndoorHeli) for R/C helicopters as well, but found Xenonproject not to be competitive with them." -Review on Bizrate

"love the trucks" -Review on Bizrate

"xenon is one of the better internet sellers who live up to shipping and no tricks with availability so far. Good job!" -Review on Bizrate

"the helicopter i bought is awesome" -Review on Bizrate

"II PURCHASED A 3 CHANNEL HELO FIRST AND HAVE SO MUCH FUN WITH IT I DECIDED TO GO ALL THE WAY AND TRY 6 CHANNELS." -Review on Bizrate

"I called your staff to ask questions about a RC car and they were very helpful its nice to speak with some one when dealing with confusing things" -Review on Bizrate

"I've had some communication with Kevin @ Xenon Project, and expected a very smooth transaction. I am please to report that thus far everything has gone smoothly, and I look forward to shopping @ Xenon Project again!" -Review on Bizrate