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In the first quarter of 2011, Gleanster conducted the Multi-Channel Marketing Management Survey in which CMO’s were asked to select the two most effective communications channels. Traditional marketing tools beat out newer tools by a wide margin. Why? The survey report concludes that one of the major reasons is that most companies have not yet invested the time required to develop expertise in best practices, execution and measurement for social media. In highly regulated industries like financial services, health care, and insurance, the percentages were even higher, with 91% or more of the survey respondents picked “traditional” marketing methods like email, microsites Read More

Brand marketers invest billions creating an emotional connection between their brand and prospective or current customers. In fast food, packaged goods, entertainment, fashion, automotive marketing and many other industries, brand loyalty is the Holy Grail for marketing. For any distributed marketing organization – companies who rely on franchise networks, VARs, dealers, agents, or chain store marketers to take the brand’s corporate messages to the local level – loyalty among every link in the chain between the brand and the buyer is vital. In a conversation overheard while standing in line at the multiplex last weekend, two friends were comparing their Read More