General Topics

Does the Usersnap widget slow down my site?

The Usersnap snippet is loaded asynchronously (like Google Analytics) - It does not impact page loading and rendering times. Additionally, we are using a strong CDN to ensure the best user experience.

Which browsers are supported?

We are supporting all major browsers, both desktop and mobile.

Does Usersnap work in local development environments?

In order to use Usersnap with a local development machine (or any other on premise machine), we recommend a forwarding service like PageKite. Another option is to use our browser extensions they work in a local environment, too.

What is the maximum supported screen resolution?

Usersnap supports screen resolutions up to 4K high definition, which results in 3840x2160 pixels for Microsoft Windows, Linux and Mac OS X.

If the screen size exceeds the corresponding maximum screen resolution, your image will be cropped. If you need larger screens for your web project, please contact us, we are happy to find a custom solution for you.

Do you support Adobe Flash?

Usersnap supports embedded Flash on your pages. However, it's currently not possible to capture the state of those Flash objects itself (e.g. video position, ...).

Is WebGL supported?

Yes, but we need your help to make your WebGL application using the <canvas> element compatible with Usersnap. Please enable the option 'preserveDrawingBuffer' where you create your canvas context: