WorkWave® Route Manager FAQs

General

How often is the software solution updated?

Our development team is continually working to build new features – some of which have been requested specifically by our users (we encourage customers to provide feedback and to make requests). Our updates aim to reduce friction and to maintain open communication between the mobile workforce and operations, while always providing optimal routes.

What countries does WorkWave Route Manager support?

WorkWave Route Manager can be used internationally.

North America

Bahamas

Canada

Cayman Islands

Mexico

Puerto Rico

United States

Virgin Islands

Central America

Belize

Costa Rica

El Salvador

Guatemala

Honduras

Nicaragua

Panama

South America

Aruba

Argentina

Saint-Barthélemy

Bolivia

Brazil

Barbados

Chile

Colombia

Cuba

Dominican Republic

Ecuador

Falkland Islands

French Guyana

Guadeloupe

Guyana

Jamaica

Martinique

Panama

Peru

Paraguay

St. Kitts and Nevis

Suriname

Trinidad and Tobago

Uruguay

St. Vincent and the Grenadines

Venezuela

Europe

Albania

Andorra

Armenia

Austria

Azerbaijan

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Faroe Islands

Finland

France

Georgia

Germany

Gibraltar

Greece

Hungary

Iceland

Ireland

Italy

Kazakhstan

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malta

Moldova

Monaco

Montenegro

Netherlands

Norway

Poland

Portugal

Romania

Russia

San Marino

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

Ukraine

United Kingdom

Uzbekistan

Vatican City

Africa

Algeria

Angola

Benin

Botswana

Burkina Faso

Burundi

Cameroon

Cape Verde

Central African Republic

Chad

Comoros

Congo

Congo (Brazzaville)

Djibouti

Egypt

Equatorial Guinea

Eritrea

Ethiopia

Gabon

Gambia

Ghana

Guinea

Guinea-Bissau

Ivory Coast

Kenya

Lesotho

Liberia

Libya

Madagascar

Malawi

Mali

Mauritania

Mauritius

Mayotte

Morocco

Mozambique

Namibia

Niger

Nigeria

Réunion

Rwanda

Sao Tome and Princip

Senegal

Seychelles

Sierra Leone

Somalia

South Africa

South Sudan

St. Helena

Sudan

Swaziland

Tanzania

Togo

Tunisia

Uganda

Zambia

Zimbabwe

Arabia

United Arab Emirates

Bahrain

Iraq

Israel

Jordan

Kuwait

Lebanon

Oman

Qatar

Saudi Arabia

Syria

Yemen

Asia

Brunei Darussalam

Cambodia

Indonesia

Laos

Malaysia

Philippines

Singapore

Thailand

Vietnam

Australia

Australia

New Zealand

India

India

Do I need to install WWRM at my premises?

No, WorkWave Route Manager is a cloud-based service that does not require local installation on your servers. You can be up and running in as little as one day! Your data is completely secure and is monitored 24/7.

What browser do I need for this?

I have simple route-planning needs. Will this be too much for me?

WorkWave Route Manager is easy to use! We offer a complimentary workshop for new users to help you get up to speed, with the opportunity to ask questions and set up your account for success. Our goal is to help improve your efficiency, simplify your day, and maximize your results — something that businesses of all sizes can achieve with WorkWave Route Manager!

I only need to adjust my routes every now and then. Is this the right solution?

Whether you run static or dynamic routes, we’ll help you get ahead of your competition with the most efficient routes — we’ll keep your vehicles running profitable, efficient routes day in and day out. With proofs of delivery and GPS integration, you’ll easily stay connected to your mobile force throughout the day while improving customer service.

Do you take traffic information into account?

We allow you to add your own traffic patterns for certain regions or areas and for specific dates. Coming soon - our maps will account for average traffic data.

Yes, we can customize your profile with the specific configuration of your vehicles. Just share your restrictions and vehicle dimensions. This can be helpful for businesses that own commercial vehicles, but also for those traveling by foot, bicycle, e-cargo bike, motorcycle, etc.

Can you integrate with my CRM?

I want to route plan for multiple days on long distance. Is WWRM the right tool for me?

No, our solution is not designed for long-haul businesses. We focus on satisfying the needs of businesses who deliver to the last mile.

Pricing and Packages

What is the pricing structure?

You are billed a monthly fee/vehicle.

Are there any hidden fees? Yearly renewal costs? Activation costs?

Nope, that’s not how we do business. Once you subscribe to WorkWave Route Manager, your monthly fee remains the same until you add new vehicles. Our customer support is free, there are no maintenance fees, and no onboarding fees.

Do you have enterprise offers? Do you provide volume discounts?

Yes, please speak to our enterprise sales team to discuss your business needs. Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you offer a free trial?

Right now, we don’t. But, if you want to reach out to a routing specialist, we’d be happy to give you a tour and show your potential savings. Or you can refer to our route planning ROI calculator to see what your savings could be!

I have a seasonal business, do you offer monthly subscriptions?

Training and Usability

How much training and support is offered?

Every customer receives a complimentary, one-on-one workshop to learn the basics. Once you are up and running, WorkWave Route Manager's support portal contains lots of customer questions, examples and tutorials that will help you find the answers you need. Send in your routes to be analyzed by a route specialist or call our team to speak to a live person. We're available to support our customers Monday-Friday 8:30 a.m.-5:00 p.m. ET.

Can multiple people log into my account at one time?

Yes, you can have up to 3-5 people log into your account at the same time; however, only one person can make changes at any given time. You can also share “view-only” access with your colleagues.

Can I manually adjust the route after WorkWave Route Manager has calculated it for me?

Yes, you can always fine tune a route and the system will determine whether you are violating a constraint or creating an inefficient route. Drag-and-drop orders and see the impact that your changes have immediately on the planning dashboard.

Savings and Benefits

What savings can I expect to see?

You can expect to save on time, mileage and costs. On average, our customers see a 30% reduction in overhead costs. Check out our route planning ROI calculator to gauge what savings you can expect to see.

Is this a good solution for my small business?

WorkWave Route Manager was built for both small Mom and Pop shops and large enterprise companies. We offer flexible, affordable route planning solutions that help you scale for growth! Check out our customer success stories to see how we’ve helped businesses just like you run a more efficient business.

WorkWave Route Manager 360 and Mobile App

Can I plan routes from the mobile app?

No, the mobile app is for drivers. It’s used to navigate to the next stop, check-in/check-out of orders, and to dispatch updated orders in real-time.

Can I obtain a report that details actual arrival and departure times for my vehicles at every delivery stop?

Yes, based on the actions performed by the driver on our mobile app, or based on the GPS inside the smartphone of the driver, we can track when a vehicle arrives and departs from each location.

Do you offer proof of delivery?

Yes, if you are looking to confirm if a package was received or if service was confirmed by a customer you can utilize Route Manager 360 features. You can capture proofs of delivery, including signature, photo, text notes, and audio notes.

WorkWave Route Manager and GPS Integration

I just received my GPS devices. Why aren't they showing my vehicles?

Make sure that you contact Support to attach your WorkWave Route Manager account to your GPS account. When first plugging in the devices, it can take up to two hours to calibrate to your vehicles.

What GPS devices do you sell?

Based on your business needs we provide GPS tracking via smartphone or vehicle devices.