MS10979: Microsoft Azure Fundamentals — November 19, 2018 — I really enjoyed the instructor. She explained everything clearly, was able to answer all of our questions, and has a friendly attitude. I felt at ease and free to ask any questions.

Cisco Unified Communication Manager and Unity Connection — February 9, 2018 — He was knowledgeable and presented the material, which is highly technical, in an understandable manner.

SharePoint for Office 365 End User — August 21, 2018 — Kelly made sure to ask us about situations in our jobs where we would use these skills and provided solutions for them.

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ITILRCV - ITIL® Release, Control and Validation (RCV)

The ITIL® RCV (Release, Control & Validation) course is part of the ITIL® 2011 edition Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Release, Control & Validation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus

Course and Learning Objectives:

The concept of Service Management as a practiceThe purpose, goal and objectives of the Change Management ProcessThe purpose of the SACM process and the goal of Configuration ManagementThe use of a Configuration Management System (CMS), and its major components, in supporting the effective execution of SACM processThe purpose, goal, objectives and scope of the RDM processThe purpose, goal and objectives of the SVT processThe purpose, goal, objectives and scope of the KM processThe purpose, goal, objectives and scope of the Service Evaluation processThe purpose and scope of the Request Fulfillment process