iLEARN is an ATO (Accredited Training Organization) of APMG and PEOPLECERT for the ITIL® courses.

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Foundation training course looks at the glossary and content of the ITIL framework and, in particular, the Service Lifecycle approach and the processes therein. The course prepares the participants for the exam ITIL Foundation certificate in IT Service Management.

The Foundation level is a prerequisite to continue with the following levels of qualification.

Location

Accreditation

Individual price

Course start date

Course end date

Duration

Language

Objectives

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

Service Management practice (understanding)

Service Lifecycle (understanding)

Key principles and model (understanding)

Selected roles (knowledge)

Selected functions (knowledge)

Technologies and architecture (knowledge)

ITIL Qualification scheme (knowledge)

Who it is aimed at

The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

Contents

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.

A particular attention is paid to the development of a culture oriented to the service in IT organizations.

To view the detailed course programme for ITIL Foundation please download this pdf

Prerequisites

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Paper

Certification

ITIL Foundation official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.