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Halifax Water Does Not Install or Promote Water Treatment Systems

Posted: March 2, 2017 - 12:00 am

Halifax Water wishes to inform its customers that neither Halifax Water nor HRM have authorized or approved any company to act on their behalf to install water treatment systems. Water provided by Halifax Water meets or exceeds the Guidelines for Canadian Drinking Water Quality. Where central water service is supplied by Halifax Water, additional water treatment systems are not required.

Halifax Water has recently been contacted by customers with reports of aggressive actions by a water treatment company indicating they are acting on behalf of Halifax Water and/or HRM to install water treatment systems. Neither Halifax Water nor HRM have authorized or approved any company to act on their behalf to install water treatment systems.

All Halifax Water employees carry an identification badge with their name and employee number; wear Halifax Water branded clothing such as a reflective safety vest, jacket, or hat; and usually drive a Halifax Water branded vehicle. Halifax Water will only knock on a customer’s door to gain access if they have a prescheduled appointment.

Any customers who are approached by individuals selling water treatment systems should ask for full identification including name and employee number in order to confirm their employment.

Customers can contact Halifax Water’s Customer Care Centre at 902-490-4820 to confirm the identity of a Halifax Water employee or if a Halifax Water employee has an appointment to visit their property. Customers may also contact Halifax Water via email at CustomerService@halifaxwater.ca.

Property owners may contact the Halifax Regional Police at 902-490-5020 should they feel intimidated or their safety is at risk.

For more information on Halifax Water please visit our YouTube channel, follow us on Twitter @HalifaxWater, or call our Customer Care Centre at 902-490-4820.