Money was stolen from my Netspend card multiple times within a 40 day period. The first event was an unauthorized transfer to someone I never heard of, and the subsquent events were unauthorized charges by merchanges I have never done business with.

Netspend's responses were horrific -- taking a long time to restore my funds. In the case of the unauthorized charges, the funds initially were just on hold pending a transaction -- but NetSpend insisted the transaction had to go through before I could receive a refund.

I sent very clear communications by email and by fax demanding my account to be canceled. Instead, NetSpend sent me TWO replacement cards. I eventually received a promise to refund my money -- one email said I would not be charged the usual cancelation fee, and a subsequent form message said the opposite.

Customer service is a joke -- like leading a steer through a maze to the slaughter house, it's based on delays and repetitions and smile faces, but the result is always the same: bad.

I obviously cannot trust a service that appears to be a means to steal income in the disguise of a debit card. The big issue here is security -- there is NONE. Somehow the crooks knew my balance, and stole accordingly.

I identified my loss as "0" based on my hope I will eventually get my own money back.