Mary Ann is very
knowledgeable and passionate about identifying and understanding the
contributing factors to the current state within an organization. She is
able to use this understanding to recommend changes to improve
efficiencies, processes, and outcomes. Mary Ann is also a highly
dedicated professional who takes her work very seriously and is very
detail oriented. Frequent communication and extensive records and files
enable her to provide situational updates as needed. Mary Ann can help
identify and prioritize work flow for organizations seeking internal
process improvement or accreditation.

From Carla
Conklin, RN, Executive Director, October 23, 2016:

I have
been employed in health care for over 25 years, with the last 12 being
in the field of hospice. I am currently the Executive Director of
a hospice agency. I have been acquainted with Mary Ann Dekker
through our employment as Quality Managers for the largest Home Health
and Hospice provider in the United States. Having worked
side-by-side on projects with Mary Ann, I have witnessed her proficiency
in the business of hospice first-hand.

I
firmly believe that a hospice can only be successful as a business if
the hospice staff understands the "why" of what they are tasked with
doing, which includes having an understanding of the rules and
regulations under which a hospice operates. Mary Ann provides
solutions and action plans that teaches both the "why" and the "how" of
the interventions, which is key in moving forward toward success.

Mary Ann is exceptionally knowledgeable of the rules and regulations
which govern hospice, and she is able to quickly identify areas in need
of improvement within an agency. Her solutions are practical and
fit within the needs of the day-to-day operations of the business.

I
would highly recommend Mary Ann as the person to provide support in
moving a hospice agency from good to great; this is her area of
expertise.

From
Barbara Duffey, RN, Home Health Specialist, April 25, 2016:

Some people make lasting impressions when you initially meet them. For
me, Mary Ann is one of them. My first encounter with Mary Ann was 10
years ago. We found ourselves working together in complimentary health
services that catered to home care/hospice patients. What impressed me
most was her bright and optimistic nature and her willingness to find
solutions. Going forward from there I found Mary Ann as a truly reliable
and dedicated health provider. After that I learned from her staff just
how well appreciated she was by all, as their manager, and that she had
a real knack for handling details in her job. Underscoring all of this
is the fact that I know Mary Ann to be an honest, trustworthy
individual.

Needless to say, Mary Ann has my highest recommendation as a
professional and as a person. I would be pleased to furnish more details
if you would like additional information.

From Wade Harper, RN, CHPN, January 1,
2017:

Mary Ann was one of the most dedicated peers that I have ever had the
pleasure of working with. She was the quality manager with Gentiva
Hospice and was a true leader. She was a leader that led by example.
Her attention to detail was incredible. She was easy to communicate
with and was an excellent teacher. She could be trusted to follow
through even when the subject was difficult and challenging. I would not
hesitate to work with her again because she believes in teamwork and
does not expect more from others than she is willing to give of herself.