Tag Archives: Telephone sales training

If you like the idea of an in-source call center but do not want to undertake the startup investment, you might consider a virtual, distributed call center. Your leadership team should have a healthy discussion around five main considerations above. Continue reading →

If the TSR can set the pace of the telephone call, then the TSR has made a successful stab at controlling the direction of the call. The TSR has said, “Here is the pace in which I will deliver this presentation to you.” The customer has agreed to relinquish control. Continue reading →

The secret involves, more relevantly, preparation. Objections are simply not all that bad. That is because most leads object because they want to be sold or convinced, they just don’t have the persuasion yet to make a decision. They need the golden message to resonate. An objection is a request for more. It means you simply need to do a better job presenting. Continue reading →

Six Key Knowledge Practices For Superior Contact Center Management The Call Center Embodies Several Channels Of Communication The call center is a world of communication. There are several channels that allow agent-to-supervisor and supervisor-to-agent communication to take place. When mastered … Continue reading →

For those of us who really like the call center, and respect the agents and customers we call, outbound telephone sales is magical. Whether B-C or B-B, it is terrific to help customers reach their goals. And, when done well, … Continue reading →