Agent Desktop minimizes every time the agent hangs up

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Agent Desktop minimizes every time the agent hangs up

Problem Summary

Every time the agent hangs up the phone, Agent Desktop disappears.

Error Message

None.

Possible Cause

This is expected behavior. In Normal mode, Agent Desktop automatically minimizes when there are no active calls. This behavior can be configured in Agent Desktop preferences (if enabled by the administrator) and in Cisco Desktop Administrator.