Broker Promise

We will review the content of all broker emails and, where we are unable to respond fully within 24 hours, we will acknowledge receipt of such emails and confirm when a full response will be provided;

Whilst we aim to process all underwriting post (new business, mid-term adjustments and other post) within 5 working days of receipt, we will process all underwriting post within 10 working days of receipt;

New business quotations will be provided within 24 hours or we will telephone the broker to obtain more detail, agree a target premium and a quotation deadline;

All Renewal documents will be issued at least 21 days prior to renewal date;

To ensure right first time quality, all new business documentation will be checked and signed off by a second underwriter prior to being released for delivery