Returns

From BIKINIPROJ.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.

We understand that shopping online can be daunting, which is why we would like to provide you with the ease of mind to shop with us. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you returns and refunds that will allow you to continue to enjoy shopping with us.

Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer.

DEFECTIVE PRODUCT OR ORDER

In the unfortunate event that the product is defective. (Its clearly broken and unusable)

Product received is totally different from the order. (Requested Product A Received Product B)

The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)

Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.

PRODUCT DOESN'T FIT THE EXPECTATIONS:

The selected size does not fit the customer's measurements.

Customer simply want a change for another product or return it.

Patterns have some variations according with the picture.

Color is slightly different from the picture.

Material quality is not exactly what customer wants.

We may choose to make a refund of 60% of the value of the product in exchange for the customer to stay with it, to avoid possible shipping costs and customs for the same.

3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:

No refund requests will be accepted after 14 natural days for any reason.

Return shipping costs are the customer's responsibility.

We'll refund only to the same payment method from where customer originally pay.

Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.

Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.

After we sent the refund confirmation to the customer, the refund can take between 3 to 10 business days to be reflected on your account statement, depending on the payment provider.

To exercise the right to change or return the product, please contact us directly at hello@bikiniproj.com