As the developers of Open Journal Systems, Open Conference Systems, Open Harvester Systems, and Open Monograph Press, the PKP team are experts in helping journal managers and conference organizers make the most of their online publishing projects. PKP Publishing Services offers support for:

As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

I am close to finalising our first issue using your software. I have encountered the following problem. With one article, a galley proof has been loaded and the author asked to check the proofs. However he cannot click on 'complete'. I have logged in as the author and when I click on 'complete' I get the following message:

[quote]Fatal error: Call to a member function on a non-object in /law/maritimejournal/journal/classes/submission/proofreader/ProofreaderAction.inc.php on line 134[/quote]

Can you check if the submission has been assigned to an editor? You'll see the assigned editors listed on the submission's Summary page (which you can access as Editor or Section Editor). The submission must be assigned to at least one editor. (Of course, you shouldn't be receiving an error message in a situation like this -- I'll look into it.)