Contact us/T&C

Please fill in the form below to request more information, get a quote or to arrange a FREE consultation with your local hair extensions specialist.

Please tell us about your hair and what you are looking for in hair extensions.

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Please tell us about your hair and what you are looking for in hair extensions.Check your email address and phone number carefully so we can reach you right away

Terms and conditions

Our greatest desire is to give you everything you dreamed of when you decided to try hair extensions. In order to do successfully that we have found that having a few rules will help us to function well and be equipped to give you what you need. Having these rules does not mean we don’t care. It means we care enough to want to make our connection with awesome! Here are those few rules.

1. All services require the payment of a non-refundable deposit. That deposit forms a commitment between us. We will remain committed. Please make sure you are sure of your intention to go ahead before you pay your deposit. Deposits cannot be returned on any grounds other than Mobile Hair Extensions UK informing you that we are unable to complete the service.

2. Occasionally circumstances may arise where there is a delay in fulfilling the service. Unfortunately we cannot refund any prepaid amount. We will remain committed to undertaking the service as soon as possible.

3. In the event of a cancellation of a booking or proposed booking the deposit unfortunately cannot be refunded.

4. In the case of full payment being made in advance then it may be possible to refund some of the remaining money that was not required for hair purchase. There will be an admin fee for that refund. Each case will be taken on its merits.

5. Although we always supply top quality, personally trialled hair, where a client chooses not to use the recommended HairForever products Mobile Hair Extensions UK will be unable to take any responsibility for hair extension condition. Our Extended Life plan is based on the use of those products.

6. We endeavour to give every client the results they hope for but the relationship we are embarking on is a journey and sometimes we will need to make changes over time to reach that promise. We are unable to refund any of your payment once hair has been fitted but we will make changes as appropriate to meet your needs. In many cases we will do this by a free visit. Each case will be decided on its merits.