TripAdvisor Traveler Rating:

1.05Cleanliness

2.05Location

1.05Rooms

2.05Service

1.05SleepQuality

2.05Value

1.05

“Very Unhappy with this hotel”

Feb 05, 2013Rosalind J, New York

I have stayed in many Days Inn Hotels over the years, and was very satisfied. This one was the worst hotel i have ever stayed in! The front desk personnel were very polite, however, the room sucked. I had three rooms reserved for myself and others. Two of the rooms had to be changed, bugs in one room and no heat in the other. I was mortified and embarrassed, as I was the one who picked out this hotel for myself and 9 other church members. Because they were sold out, we had to get "smoking rooms', although none of us are smokers. The rooms smelled, we had to go buy Lysol and Ferbreeze. Fortunately two of the rooms were changed to Non-smoking and were better. Peeling paint dropping from the ceiling, luke warm water in the shower. I am truly surprised that this hotel is even amongst your chain! Then to add insult to injury, they put a "hold" on my bank account for all three rooms at $116.33 EACH! I was unable to rent a vehicle to go see my daughter. Needless to say, Days Inn has lost a customer.

Read management response to this review.

Management response from HospitalityMgr, Manager

As Asst. Gm, I sincerely apologize for the trouble you experienced @ our hotel. We strive to have clean, comfortable rooms & excellent customer service from our staff. We were ableto move 2 of the rooms that had problems but we never heard complaints on your 3rd room until now. As for the hold you speak of, you reservations were each for 2 nights orginally so the system authorized that. Again, I am sorry for any inconvienece & I hope in the future you will try us again.
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