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Tuesday, August 19, 2014

Information-seeking behaviour of LGBTQ health professionals #wlic2014

Another post from the LGBTQ session at the World Library and Information Conference (IFLA) 2014 in Lyon, France. Martin Morris (Schulich Library, McGill University, Canada) and K.R. Roberto (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, United States) talked about Information-seeking behaviour of LGBTQ health professionals: New data to inform inclusive practice

They reported on the results of a research project. This was folowing up on a study by Fikar and Keith (2004). There is evidence that medicine "has been almost silent on the issue of access to healthcare for LGBTQ patients". The researchers carried out a questionnaire survey and got 123 responses. They found that a majority (64.5%) did feel that they had specific information needs. Comments included a need to have information related to (amongst other things) abuse, reproductive options, LGBTQ mental health, transgender issues. There was a call to be educated by LGBTQ peers. Straight librarians were felt to have a lack knowledge about LGBTQ issues. The researchers asked whether the participants in online chat with a librarian, and about 43% found it more appealing than f2f (in this case having the chat with a LGBTQ librarian didn't make the option more appealing). Lessons drawn from this included that: LGBTQ people continue to have specific needs; librarians can expect more complex questions; better trained librarians are needed; making the physical library more LGBTQ friendly e.g. having gender-neutral toilets inthe library; advertising these things on your library website. There was also the issue of "were respondents wrong about straight librarians"; there did seem to be a need for librarians who were out as LGBTQ and have librarians who engage with LGBTQ networks. A short paper is at http://library.ifla.org/id/eprint/1032

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Information Literacy is ...

"the adoption of appropriate information behaviour to identify, through whatever channel or medium, information well fitted to information needs, leading to wise and ethical use of information in society." (Webber and Johnston)