Need Bootloader Unlock Help? Please post here!

To be more responsive to folks having problems with bootloader unlock, we're creating this thread. Please post your problem here and include your country and particular Moto G model.

Also please be sure to post your IMEI in your forums profile.

If you are a Moto G owner in Brasil, please email your contact information to supportforums@motorola.com and we will have someone contact you. BE SURE to indicate why you are sending the email in the subject line: "Help with Moto G bootloader unlock in Brasil" or something similar, please.

For ATT users: The bootloader on the AIO (ATT) variant of the Moto G is not unlockable.

Verizon Wireless, ATT Wireless, and Republic Wireless devices are not eligible for the unlockable bootloader program.

If you intend to unlock your bootloader on a Verizon Wireless or ATT device, you need a Developer Edition (moto X and Ultra) , or Google Play edition device (moto G - GSM only) device.

This restriction also extends to AIO Wireless (ATT) and Tracfone devices.

FAQ:

I have a Verizon Wireless Moto G, can my bootloader be unlocked using Motorola’s tool? No.

I have a Verizon Wireless Moto X, can my bootloader be unlocked using Motorola’s tool? No, unless your device is a developer edition moto X; marked as “developer edition”. These devices are only available from Motorola.

I have a Droid Ultra, can my bootloader be unlocked using Motorola’s tool ? No, unless your device is a developer edition moto X; marked as “developer edition.” These devices are only available from Motorola. This answer is also applicable for Droid RAZR HD, RAZR M, Atrix HD and any Motorola devices sold by Verizon or ATT.

Where can I get a detailed list of supported devices ? A complete list is here.

How can do i validate whether my device is unlockable? You can use our online tool, or you can check manually by issuing a fastboot command and looking at the CID value returned. Please have the Android SDK installed and the Motorola drivers installed before issuing a fastboot command.

$ fastboot getvar all

….

(bootloader) cid: 0x0002

……

The table below will indicate whether your device is eligible for the bootloader unlock program:

Your device is unlockable if the CID value returned is:

Your device is NOT eligible for bootloader unlock if the CID value returned is one of

0x0000

0x0003

0x0007

0x0009

0x000B

0x000C

0x000D

0x000E

0x0014

0x00DE

0x0001

0x0002

0x0004

0x0005

0x0006

0x0008

0x000A

0x000F

0x0010

0x0011

0x0032

as well as any other not listed on the left

example:

$ fastboot getvar all

... cid: 0x0001

You device is not unlockable. You have an ATT device. These devices are not eligible for the bootloader unlock program.

$ fastboot getvar all

... cid: 0x0002

Your device is not unlockable. You have a VZW device. These devices are not eligible for the bootloader unlock program.

$ fastboot getvar all

... cid: 0x0007

Your device is unlockable. You should be able to get a unlock code through our tool.

if my device is not eligible, can you still help me unlock it?

No.

Ok, so my device should be eligible, but when in enter my unlock string in your tool, I get an error message. What’s wrong?

Please make sure the string you enter in the tool is:

formatted to fit on one line only

has no spaces (you have to remove them manually)

has no carriage returns (these pesky \n)

is of the right length, e.g don’t forget to append the extra 000000… on the last line

As an example, this is what is returned with the fastboot command

$ fastboot oem get_unlock_data

(bootloader) 0A40040192024205#4C4D3556313230

(bootloader) 99999999999999993332323239#BD00

(bootloader) 8A672BA4746C2CE02328A2AC0C39F95

(bootloader) 1A3E5#1F53280002000000000000000

(bootloader) 0000000

And this is what you should enter in the form; it’s a single line, no spaces but with all the trailing zeroes.

Ok, I entered my unlock string, requested an unlock key, but it’s not in my email?

The unlock key should be sent to you immediately. Please check your SPAM folder, or if you are a GMAIL user, please check the UPDATES folder as the new Gmail sorting rules place additional communications from Motorola in your update folder.

Ok, nothing’s working !!!! Help me ?

Let us know on this forum, and we will try to help. Please make sure you check the steps above first. If you believe you still have an issue, please make sure to include in your post :

The data returned by $ fastboot oem get_unlock_data

The data returned by $ fastboot getvar all

If possible, please provide these strings as text (cut/paste) rather than screenshots of your desktop. It will make it a lot easier for us to help you as we need to cut-and-paste this data as well.

Re: Bootloader Unlock Problems? Please post here!

I have tried to no avail to unlock the Bootloader on my Moto G xt1032 US UMTS Global edition device.

When I looked at the supported devices list mine does indeed show supported but when I run fastboot oem_unlock _data and paste the number in, it shows device not supported. I took out the unneeded spaces as instructed and ran through the process numerous times.

Many others have posted here about the same issue. I've read some posts here about the Motorola boot loader unlock site being down, or the device lists not being updated and wanted to know what I can do or "specifically" what can be done to resolve this and get this bootloader unlocked.

Hopefully someone here from the support team can shed some light on the subject. My IMEI is listed in profile, is there any other information I need to provide here? I have posted in a couple of topics in the Moto G section as well as contacted Motorola support through email.

Re: Bootloader Unlock Problems? Please post here!

Hi, I have already sent an email with my information. The first day I tried to unlock the bootloader was on 11/02/2014 (February 11), since then until today 16/03/2014 (March 16), the site keeps telling me that my device is not qualified I would like a solution to this problem, has it been over a month I'm trying. Probably there is some problem with my phone, since already for more than 30 days says he's not qualified.

Re: Bootloader Unlock Problems? Please post here!

when tried to unlock boot loader on my moto g xt1031 received unlock code from official site. but when applied using fast boot says invalid code... would like some assistance in the matter. version 173.44.18 falcon_cdma.Boost.en.US...

Was able to solve problem with unlock boot loader last night..after many of frustrating failures for two weeks....first road block was "your device does not qualify for unlock" from site....just kept trying day after day...seen others that had same carrier had unlocked...finally got the green light...received code in less than a minute...rebooted to fb used "fastboot oem unlock [ ......... ]" like instructed....invalid code...remote error....thought I had received unlock code in error...contacted support chat...nice lady informed me my xt1031 does not qualify...HAHAHA...lies...she wasn't sure why I got email...wouldn't connect me to anyone else...I kept at it...day after day...bricked phone 4x...finally got unlocked...DONT GIVE UP YOU CAN DO IT.....I DID...fastboot OEM unlock 12234567784965...no [ ] or< > or whatever else they tell you...when u are told u can't....THEN THATS WHEN U KNOW YOUR ALL ALONE...DONT GIVE UP...YOU CAN

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