It seems like everyday there are news pieces about the deaths of people who drive too fast. And as I drive around the eastside of Seattle, I'm amazed at some of the crazy drivers that I see, talking on a cell phone, weaving from side to side, and chasing...

Today my grandson Nicky has joined me to participate in Microsoft's 'Take Your Daughter or Son to work' day. It has become so popular that there are even Web sites devoted to this holiday. I remember when I started at Microsoft it was only 'Bring your...

We get a lot of questions concerning permissions. Some of them are not clearly about permissions but upon further inspection we realize it is a permissions issue. It is a good practice to check the properties of the record, so that you can see first hand...

Dare Obasanjo tries to bring some sanity into the leaked e-mail quoting the newly-hired Microsoftie about his experiences at Google. And that new employee has written this about the situation: "Today my words got splashed all around the Internet. It’s...

A friend of mine and coworker Philip Richardson blogged about reaching the Century mark on LinkedIn.com . I started using LinkedIn shortly after joining the CRM team last year. Here are my take aways. 1. Why didn't I do this sooner. There are so many...

This just in from my friend Ben Piquard. " City of London Corporation is making more efficient use of resources by multi-skilling its contact centre agents to handle complex enquiries across its range of services and departments. The contact centre is...

Mike Snyder's Partner conference wrap up is a good read for anyone following Microsoft developer and business product lines. My favs follow:
During that same Kevin Turner keynote, Microsoft did something I NEVER thought I would see. Microsoft announced...

Getting the CRM community to work as a team is a lot like working with a band. There are lots of parts to coordinate, people to seek out to solo, and administrivia that goes into making any community successful. Thriving is much more fun than just barely...

From Seth Godin's Blog : "When we move online, though, two things happen. First, word among the black hats spreads fast. One person starts ripping you off and suddenly it's a hundred. Worse, the ripoffs and bad actions can scale. Sure, only one in a thousand...