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Customer Support

In Search of Excellent Customer Service Every Single Time

While each of our customers has different priorities and goals, all customers have something important in common; Our service matters to you. We firmly believe that providing quality service to customers is the first step in building a long term relationship.

Bottom Menu

Visit www.manulife.com.hk. Click "LOGIN" at the top right corner and select "PERSONAL CUSTOMER LOGIN"

Click the “Register” button or the hyperlink "Forgot PIN"

Enter your HKID / Passport Number and Date of Birth

Select the channel to receive your PIN:
- If you select “By SMS”, please also enter your registered Hong Kong or Macau mobile number
- If you select “By Email”, please also enter your registered email address
(Note: If you have not registered any mobile number / email address, please complete the "Change of Contact Details Form" and submit it to Manulife by fax to (852) 2508 1629 or by mail. Upon receiving your completed form, we will update your record within 5 business days.)

Create a one time activation code which must be in 8 alpha / numeric characters

A new PIN will be sent to your mobile phone / email address instantly.

Internet: Visit www.manulife.com.hk, login with your Manulife Customer Number (MCN) or HKID / Passport Number and PIN. Select "MPF & ORSO" at top, click "Contribution Record" on the left, then you can access the contribution record for the past 24 months.

Phone: Call our Smart Call hotline (852) 2108 1313. Key in your MCN and PIN, follow the instruction, then you can check the last contribution record.

Member Benefit Statement: Refer to the Annual Member Benefit Statement, which is mailed to your correspondence address during May to June every year.