Customer Service

Privacy Policy

Last updated: July 16, 2018

This Privacy Policy describes how Paul Stuart, Inc. collects, uses and shares information about you and the choices that are available to you with respect to our handling of your data. This policy applies to information we collect when you interact with us in any manner, online or offline.

We collect information from you to help improve your experience with us, directly by adding elements of personalization and indirectly by allowing us to analyze our business performance. The “Information Collected” section of this policy outlines the types of information collected, and the “Information Usage” section outlines in greater detail the way that the information collected is used.

We may update this policy periodically. If we make changes, we will notify you by revising the date at the top of this policy. We encourage you to check this page whenever you interact with us.

Information Collected

We collect information when you interact with us. For example, we collect information when you use our website, sign up for emails, create an online account, interact with our customer service team, call us on the phone, shop with us in stores, request a catalog, interact with us on third-party social media channels or participate in a contest, promotion or survey. Much of this information is gathered automatically when you interact with us.

Transaction information: We collect details of your product purchase and return history, including which products were purchased and the date and location of each purchase.

Web browsing information: We collect information about your use of our website, including when you visited, what pages you viewed and how you were referred to our site.

Connection information: We collect information about the device you use to interact with our website, such as the computer or phone model, browser type and operating system. We will also collect your IP address.

Social media information: We have access to information about you about your engagement with our social media accounts, such as Facebook, Instagram, Pinterest and YouTube.

Partner information: We may collect certain information about you from third-party sources to improve our communication with you. For example, we collect information from the United States Post Office about recent changes of address to ensure that print mail pieces are sent to the correct address.

Automatically collected information: We use cookies and tracking technologies to collect information about how you interact with our website, emails, ads and other online tools and properties. Cookies are text files containing small amounts of information, which are downloaded to your device when you visit a website or mobile application. They are used to recognize you as you move between pages on a website, or when you return to a website you had previously visited. Cookies are widely used to make websites work, or to work more efficiently.

First-party cookies: These are served directly by us to your computer or device. They are used to recognize your device when you use it to access our website.

Third-party cookies: These are served by an external service provider, such as an advertising or analytics platform, to recognize your computer or device when you use it to access our website.

Information Usage

Internal Usage

We utilize the information we collect about you, including cookies and other automatically collected information, for various purposes, including:

Providing and improving our products and services, including processing transactions, providing receipts and responding to customer service inquiries.

Communicating with you about products, services, offers, promotions and other brand news that we believe might be of interest to you.

Personalizing our communication with you, including marketing content and offers.

Monitoring and analyzing the effectiveness of our marketing tools and overall business performance to make continual improvements.

Detecting, investigating and preventing fraudulent transactions.

Conducting market research.

Sharing Information

We may share information about you with our vendors, consultants or other service providers who need access to such information to carry out work on our behalf.

We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Information Protection

We want you to feel comfortable interacting with us. We are committed to ensuring that your information is secure, and we have put in place suitable physical, technical and organizational procedures to safeguard and secure the information we collect. We limit access to personal information about you to employees who reasonably need access to it to do their jobs.

International Transfers

Information we collect may be transferred to, stored or processed in any country where one or more of our third-party service providers are located or maintain facilities. While other countries may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

Third Parties

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies and other tracking technologies to collect information about your use of our website, such as your IP address, products viewed and transactions made. This information may be used to deliver personalized advertising and analyze advertising performance, among other things. The activities of these third parties are not controlled by us, even if they are associated with us.

Your Choices

Personal Information Restrictions

You can ask for us to share with you any personal information that we have about you in our records. In some cases, you can also choose to restrict the collection or use of your personal information. Please contact us for assistance with either type of request.

Opt Out

You can opt out of receiving marketing communication from us at any time following the steps below.

Print mail (catalogs and postcards): To remove your name from our print mail list, contact us at ecommerce@paulstuart.com.

Email: To opt out of marketing emails, click the “Unsubscribe” link at the bottom of any such email, or contact us at ecommerce@paulstuart.com. Please note that it may take up to 10 business days for your request to be processed, and that you may continue to receive non-marketing emails, such as transactional emails.

Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that doing so may affect the functionality of our website.

Third-party advertising: To opt out of targeted advertising by third-party entities, please visit http://optout.aboutads.info/ and follow the instructions.

Other marketers: To opt out of having your information shared with other marketers, contact us at ecommerce@paulstuart.com.

Children

Our products, services and marketing are not directed at children and we do not knowingly collect any information from children. If you believe that a child has provided personal information to us, please contact us so that we can delete it.

Contact Us

If you have any questions about our Privacy Policy, please contact us.