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Reviews for Otto Nelson Moving and Storage

Miki as well as the driver kept in close contact with me during the move.

Judy

November 15, 2018

The only good thing was working with Kim Nelson from Otto Nelson and with George Follensbee. Was not pleased with those that packed a few items and actually loaded the truck or the driver.

Lori

November 1, 2018

This was our first experience with a long distance move, so we had mixed emotions and did not know what to expect, especially when reading and hearing the many horror stories. George from Otto Nelson Moving & Storage (agent for United Van Lines) came out to assess our move and was the BEST at answering any and all questions, as well as his "go to gal"/coordinator, Kim who was also the BEST at keeping us informed and answering any and all questions or concerns that came up. Our driver James Taylor with Armstrong Relocation in MS was also top notch and did a great job of transporting our home. He was quick, efficient and made sure our items were properly wrapped. I think I would have to say the hardest part of this whole experience, is not knowing who you ultimately work with. It is hard to know if the agent/agents you are working with will meet your standards or care about your items like you do. I was extremely grateful for the agents that handled our move, both were extremely good at what they do and I feel we were in good hands. We went in with an open mind, knowing there was the potential for some damage, and there has been a few items with dings and small scratches, but nothing major, and far less than we expected, and nothing to cry over considering the distance.

Sara & Bob

October 16, 2018

My move with Otto Nelson Moving & Storage of Kenosha, WI was handled with expertise, patience, and kindness. Any personal household move halfway across the US, after 50 plus years is stressful...BUT with United's Tom, Terry, and Dave all involved survived!!!

Phyllis

October 12, 2018

Overall, it was a great experience. Otto Nelson Movers were so friendly and helpful. every interaction with them was a positive experience.

Ellen

September 11, 2018

The whole experience was better than I had hoped for. Professional staff was helpful, timely and courteous.

Judy

September 11, 2018

The entire process, from the estimate to the follow up office calls to the entire crew at the Wisc. end, they were everything we had hoped for. Even the packers had our best interest at heart by the questions and comments they made. Danny was especially helpful.The delivery went well and ahead of schedule. Kudo's! As of this moment, no damage was observed and nothing missing. All in all-a great job. Thank you..

Janet

August 31, 2018

George was very thorough in the initial mtg describing what services were available and how much care would be taken of our belongings. Kim was helpful whenever I had questions. Dave our driver was very considerate and took great care with my baby grand piano. The loading guys were fairly good however we found out about some significant damage to the highboy and a large missing trim piece only when the dresser arrived at the destination. The SC unloading guys were awesome and considerate. hard working was an understatement. Over all without the damage claim experience still to be determined we are fairly satisfied.

Kathleen

August 14, 2018

Every single person I spoke with from the appraiser to the office staff to the moving men were fantastic. Everything arrived in perfect condition. I couldn’t have been more pleased.
Would most certainly give this name to any friend thinking about a move.

Stacey

August 6, 2018

Everything was clearly communicated. Movers were nice and professional and fast.

June

July 25, 2018

Mover/packers were extremely helpful and friendly which promoted my trust.

Amy

July 2, 2018

Otto Nelson United Van Lines made my move stress free and easy from start to end. They were always available and consistently checked in on how everything was going, as well as my satisfaction. They were amazing!

Jb

May 23, 2018

Otto Nelson is a GREAT group of folks.....
Overall, I would reccomend them in a heartbeat! Tery Cina went out of his way to accamodate us and was very patient. Office staff was awesome and great to work with.
Packing crew was a great group of folks. They were respectful and patient.
We have a couple of incidents to file with insurance, but we would use again. Have expeirance with other moving companies and very happy with Otto Nelson!

Edward

March 19, 2018

All components of move were professional and seemless.

Mike

March 6, 2018

The whole process was outstanding. United Van Lines has my business from now on.

Jarod

February 26, 2018

The whole team that handled my move

Kurt

November 23, 2017

All aspects were handled politely, promptly and professionally.

Tracy

October 24, 2017

We still have unresolved issues that need to be addressed before I can give a higher number.

Rafat

October 3, 2017

The loading crew was awesome, hard-working and professional. Always checking in with me and made sure that nothing was left behind.

Michelle

October 2, 2017

The crew that loaded our items from Wauwatosa was excellent. Thoughtful and careful… the Communication between auto Nelson and myself was negligent on their behalf. I continually had to follow up to ask when my possessions would arrive in Tennessee. I never got a straight answer and upon demanding they show up on one particular day because we were headed out of town they did in fact show up. I was told that I was lucky that I got my items into weeks because some people wait months. Not on my watch and that proves a company not knowing how to run the logistics of their customers. When the crew in Lebanon Tennessee showed up I instructed them to put boxes marked garage, Christmas, and Halloween in the garage along with any obvious garage items like yard tools… when i unpacked the items from the garage that was not the case they basically dumped everything inside the garage including boxes marked "fragile"( antique China sets )that had large heavy boxes on top of them. not impressed.

Bill & Roberta

October 2, 2017

Otto Nelson was the best. From the pack up team to the delivery. Was spot on with the estimate. Mike and Marco was the greatest delivery team ever. Kept us informed along and delivered a day early. Thanks again for everyone at Otto Nelson Company in Kenosha.

Arsene

June 6, 2017

With the exception of one issue we had, everything went well. The truck arrived on time, the driver - Dave was professional and experienced.
The one issue was one of the crew at the NC end. He was a self-proclaimed "Bull in a china shop". And it showed. He lacked any concern for our property, and relied on brute force to get the job done. After the fact, we discovered numerous dings and nicks in multiple pieces. Doors and drawers needed to be adjusted to work properly, as some pieces were knocked out of alignment.

Jane

February 2, 2017

Having never moved before after 48 years of marriage, I was very anxious about it. I found it to be a good experience from beginning to end. Terry selling me on the contract,the first 2 packers in Wi. worked quickly, quietly and seemingly very efficiently, Mickey in the Kenosha office couldn't have been pleasanter. When I needed more time to get this darn house closed, the driver was willing to wait. Even his pick up crew did a great job which I had also worried about. Just couldn't have been nicer. I was sorry I had fiddled with packing stuff before I contracted with United. Very good experience all the way around.

John

January 4, 2017

Everything was handled timely, professionally, and reasonably priced from picking everything up in WI., storing for six months, and delivering to FL.. Nothing damaged or lost.