Criticism / complain about igus®

How can we improve things for you? Help us to enhance your satisfaction by answering the following questions. Your opinion is crucial.We do not want to encroach your time you already help us with the answering of the first four questions.

1. Compared to your best supplier - how would you rate igus®?
10 = very good....1 = very poor

10

9

8

7

6

5

4

3

2

1

2. Do you like calling igus®?
10 = very much...1 = not at all

10

9

8

7

6

5

4

3

2

1

3. How likely is it that you would recommend igus®?
10 = very likely...1 = not likely

10

9

8

7

6

5

4

3

2

1

4. In which of the following points are you of the opinion that igus® can improve?

Delivery times

Availability by telephone

Prices

Quality

Friendliness of employees

Other

5. In which of the following points are you satisfied with igus®?

Delivery times

Availability by telephone

Prices

Quality

Friendliness of employees

Other

6. Do you feel that you are well informed by igus® about news, new products, trade show dates?

too much

just right

not enough

I would like more information...

...in print form (catalogs, flyers, information by post)

...in digital form (internet, information by email)

7. Which product groups have you or your company ordered from igus® in the past?

e-chains® and e-chainsystems®

chainflex® cables

Plain bearings (in general)

iglidur® plain bearings

igubal® spherical bearings

drylin® linear bearings

8. Who was your contact person at igus®?

Sales representative

Product manager

Order handling

Other

No contact

Name of the contact person:

9. What is your position at your company?

CEO

Development/Design

Purchasing

Other

Would you like to tell us anything else?

Thank you for completing our customer survey!
You can submit your survey at the bottom of the page or yet us know your address.

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