The end for Ian Narev was inevitable. Even before the money-laundering accusations from Austrac emerged, the bank was trying to recover its reputation after scandals in its insurance and financial planning divisions.

More customers than ever are complaining if they're not happy. Whether it's bank fees or bad customer service, there are secrets to success so you get the best outcome every time, including free letters that put the law on your side.

Related Articles

Shadow treasurer Chris Bowen says Mr Hockey has lost control of the budget narrative.

"No amount of tinkering, no amount of window dressing, no amount of cosmetics will change the fundamental unfairness of this budget," he told reporters in Canberra.

Former Labor treasurer Wayne Swan also offered the prime minister some free advice, saying the problem with the budget is not its salesmen, but its substance.

He dismissed as "phoney" government claims about a budget emergency and crisis.

Mr Swan used an address to the National Press Club, following the launch of his new book - The Good Fight: Six Years, Two Prime Ministers and Staring Down the Great Recession - to provide an insight into how the Labor government of the time responded to the global financial crisis.

"It is important to show what a real emergency was and ... how we dealt with (it)," he said.

Independent senator Nick Xenophon said talk of adjustments reminded him of going to the chiropractor rather than the "radical surgery" that was needed.

Palmer United Party leader Clive Palmer again labelled the budget unfair, saying it was not something his senators could support.