Chatlio Webhooks

Integrating Chatlio with other systems via webhooks

Webhooks provide a nice way to get data out of Chatlio and into your existing systems. Chatlio provides the following webhooks.

Exporting chat transcripts

Exporting offline messages

New conversation has started

Visitor did not get an answer in time

Visitor left feedback after a chat

Chatlio also has a Zapier app, that allows you to integrate Chatlio with over 500+ apps like Zendesk, Salesforce, etc.

Some example use cases of Chatlio webhooks:

Send transcripts to Zendesk

Receive text message when a new visitor would like to chat

Send offline messages to Zendesk

Make a siren go off when a new visitor has started chat

Build a custom escalation flow to ensure no chat goes unheeded

Text management with user feedback as soon as it comes in

You can point Chatlio webhooks at your own endpoints or use our Zapier app.

To get started with Zapier, start by going here. Follow Zapier instructions to setup new Zap. When you receive a webhook url from Zapier put that in the appropriate spot in the Chatlio dashboard. The next step is to configure the Zapier action step to set where you want to forward the data. Contact us below via the Chatlio widget for any questions or problems with Zapier setup.

If you are setting up your own endpoint for integration, here is a sample of the webhook data posted.

The ts key included with each message is the original Slack-style timestamp that also works as a sort of “message ID”. Use this if you need to match up the Chatlio webhook with the message in Slack using the Slack API directly.