Job Information

The RESIDENTIAL Customer Solutionist will serve as a single point of contact for top tier customers to provide superior service throughout the entire order life-cycle managing all customer needs from order entry through after-sales service. The Customer Solutionist will play a key role in supporting the retention and growth of top tier accounts through differentiation of service.

Responsibilities

Listen to and analyze RESIDENTIAL customer’s issues, investigate problems, and provide solutions that builds customer confidence by making Mohawk is easy to do business with

Comfortable with being empowered to solve problems and make quick decisions

Cannot overanalyze, fast paced complex business

Must be able to manage complexity

Multiple brands, divisions and expectations

People, processes and protocol

Ability to build effective working relationships with customers and internal teams as well as senior leadership

Champion the organization’s drive toward premier service and delivery in support of the company’s strategic goals

Requires little supervision, works independently and is self-motivated

Eager to continue to grow and develop skills and talents

Demonstrated ability to achieve results through team efforts

Ability to deal in a fast-paced, demanding, and ever-changing environment

Must demonstrate a positive and solutions-oriented attitude

Brings positive energy to the workplace

EOE Minorities/Females/Protected Veterans/Disabled

About Mohawk

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States