LATAM Cargo Targets IT 4.0

Latin America’s largest freight carrier and its affiliates decided to modernize and streamline their IT technology by selecting CROAMIS of Indian provider Wipro Ltd as a replacement to
the various systems in use today. In this context, LATAM Cargo speaks of “one of the most important and ambitious projects” ever carried out in its history.

Much was speculated lately which IT bidder might get the nod for a new cargo management system LATAM Cargo was searching for. Now the carrier’s bosses have made their decision public, giving
their thumbs up for CROAMIS of Bengaluru-based IT service provider Wipro Ltd, replacing their outdated ‘MyCargo Manager’ system.
The new single end-to-end tool includes all business functionalities, from planning to money collection, making it far superior to ‘MyCargo Manager’ and single schemes used by other group
airlines, emphasizes the carrier.
LATAM Cargo’s statement doesn’t really come as surprise, pointing out that besides enhancing the group’s operational efficiency and service quality the new IT system will also reduce costs.

“Decision will pay off,” Bianchi
Andrés Bianchi, the airline’s CEO Cargo confirms that: “This system will transform our internal operations as well as the way we interact with our customers. Having it places us at the
forefront of the global air cargo industry, giving us the opportunity to be more efficient while offering greater autonomy and transparency to our customers.”
Deviprasad Rambhatla, VP & Global Head Transportation at Wipro Limited added to this: “With CROAMIS, we are bringing about digital transformation usually seen only in the passenger side of
the airline industry, to the world of air cargo.” He went on to say: “Wipro has assembled a highly talented team of cargo professionals, supported by a large pool of technology professionals to
build a solid and scalable foundation for the CROAMIS community.”

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One Group, one IT system – in future
Jorge Galvez, VP Innovation and Transformation at LATAM Cargo told CargoForwarder Global that of utmost importance is the fact that the new IT system will be rolled out across the entire LATAM
Cargo Group, including affiliates such as LATAM Cargo Brazil, LATAM Airlines Perú and others.
“Our customers will have better information in a more convenient way through the access of improved e-tools. They will also benefit from an enhanced experience due to more efficient internal
processes and a largely scalable and more sustainable operation,” stressed the manager.
During the initial phase, Wipro experts will oversee the processes at LATAM Cargo’s Miami, Florida headquarters, cooperating closely with the airline’s specialists selected for this project. If
needed, Wipro will also provide technical support at the carrier’s main freight hubs Santiago and Sao Paulo.
CROAMIS will be implemented gradually and is expected to be completely deployed by 2020.