Crozscore:

Crozscore:

Software Description:

Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Other features:

Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.

Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk software.

Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

Software Description:

Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience.

This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available.

The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Features:

Data Export

API

Net Promoter Score

Customer Management

Calendar Management

Dashboard

Multi-User

Notifications

Data Import

Data Visualization

Features:

Chat

External Integrations

Scheduling

Calendar Management

Dashboard

Multi-User

Notifications

Data Visualization

API

Data Import

Data Export

Features:

Analytics

Notifications

API

External Integrations

Data Export

Data Import

Data Visualization

Dashboard

Review Monitoring

Net Promoter Score

Summary:

Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.

Manage opinions from across all channels at a single place.

Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.

Accurately measure NPS and other business metrics across all channels in real-time.

Act on everything talked about your business on Social media.

Know exactly where to focus on to keep your operations tight and make your customers smile.

Track your competitors and benchmark your scores against them.

Collaborate with your team.

Summary:

Approval Process Control

Has featureAudience Targeting

Audit

Blogs

Categories & Tags

Has featureDocuments & Media Library

Forums/Message Boards

Geolocation

Inline Image Editor

Responsive Themes

Summary:

Data Collection

Data Integration

Mobile Feedback

Dashboarding

Benchmarking

Push Reporting

Customer Recovery

Interactive Analytics

Text Analytics

Goal setting

FAQs:

Does this service integrate with any other apps?

Yes.

What are some applications this service is commonly used in tandem with?

Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Does this service offer an API?

Yes.

What platforms does this service support?

Survaider is a SAAS product and runs on any OS or platform.

Does this service offer multi-user capability (e.g. teams)?

Yes, you can add unlimited users to your team in this platform.

Does this service offer guides, tutorials and or customer support?

Yes, we provide a 24/7 customer support.

FAQs:

Who are the main user groups of this service?

Main users of LifeRay are enterprise-level organizations.

What platforms does this service support?

Deployments: cloud-based, installed-Windows, installed-Mac.

Does this service integrate with any other apps?

LifeRay integrates with CRM, ERP, and social media platforms.

Does this service offer multi-user capability (e.g. teams)?

Yes.

Does this service offer an API?

Yes, it offers API.

Does this service offer guides, tutorials and or customer support?

Support: Community, 24-Hour Phone Support.

What is this service generally used for?

This is a Digital Experience Platform.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

No.

What is this service generally used for?

This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

What platforms does this service support?

This is a web-based software with Android and iOS native apps offered.

What are some applications this service is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

Does this service integrate with any other apps?

Integrations: Compete Club Management, Slack, Marketo, G Suite.

Does this service offer an API?

Yes, it offers RESTful APIs.

Does this service offer guides, tutorials and or customer support?

Support: Training, Email Support, Phone Support.

Who are the main user groups of this service?

Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.