Copy of Copy of JOB SATISFACTION AND ATTITUDE

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JOB SATISFACTIONANDATTITUDEHOW DOES JOB SATISFACTIONINTER-RELATE WITH ATTITUDECHANGING YOUR ATTITUDESShaping and Changing Employees AttitudesUNDERSTANDINGEMPLOYEES ATTITUDES- is the collection of feelings and beliefs that some people have about their current job

- It is what most employees want from their job

-it is based on attitudes, which in turn are shaped by values and ethicsJob SatisfactionWhat is job satisfaction and what are its implications?Determinants of Job SatisfactionFive facets of job satisfaction:The work itselfQuality of supervisionRelationships with co-workersPromotion opportunitiesPay

1. The Work Itself2. Pay3. Growth & Upward Mobility4.Supervision5.Coworkers6. AttitudeTowards WorkCollections of feelings, beliefs and thoughts about how to behave that people currently hold about their jobs and organizations

People interpret our attitudes by our behavior

Employees attitudes affect customer attitudes

- Compared to values, attitudes aremore specificnot as long lastingWork AttitudeSPECIFIC WORK ATTITUDES- JOB SATISFACTION- ORGANIZATIONAL COMMITMENTTheory Xthe attitude that employees dislike work and must be closely supervised to get them to do their workTheory Ythe attitude that employees like to work and do not need to be closely supervised to get them to do their workPygmalion Effectsupervisors attitude and expectations of employees and how they treat them largely determine their parformanceSHAPING & CHANGING EMPLOYEES ATTITUDESdo not harbornegative thoughtsbe aware of your attitudekeep an open mindgive employeesfeed backaccentuatepositive conditionsprovideconsequencesbe a positiverole modelLearning objectives:Contrast the three components of an attitude.Summarize the relationship between attitude and behaviorCompare and contrast major job attitudesDefine job satisfaction

What are attitudes?Attitude = Think + Feel + Act

Predisposition to respond in a positive or negative way to someone or something in one’s environment.

A psychologically disturbing state of inconsistency between an individual’s attitudes and his or her behavior.

Cognitive dissonance can be reduced by:

Changing the underlying attitude.Changing future behavior.Developing new ways of explaining or rationalizing the inconsistency.

What are attitudes?Job satisfactionAn attitude that reflects whether individuals feel positively or negatively about their jobs.Job Involvement Degree to which individuals are dedicated to their jobs.Organizational CommitmentDegree of loyalty to the organization.

Withdrawal effectsDissatisfied workers are absent more frequently, are not engaged in their work (daydreaming, socializing, web surfing), and are more likely to quit.Employee turnover results in costly corporate impact:Loss of talentReplacement cost

What is job satisfaction and what are its implications?Organizational CitizenshipBehaviors that represent employees’ willingness to go the extra mile in their work.Advancing organizational interests, positive attitudes and public comments.Helping behaviors that are unsolicited (volunteering, mentoring).