I had applied for opening a 3in1 Account (Savings,Demat,Trading) with Kotak in November 2007. I was told that the Savings account would be a zero-balance account with no annual charges. No charges for Demat account. The Trading account would have annual charges for around 400 rupees. The account opening was supposed to be completed in 10-15 days at maximum.

The requisite filled forms and documents, including 2 cheques of Rs 2500 and Rs 5000, were collected from me by Mr. Deepak Sharma on 17-Nov-2007. Mr Deepak Sharma had insisted that these cheques are needed for them to show margin. The amounts would be credited to my accounts and I could withdraw the amount if I wanted.Mr. Deepak Sharma presented himself as Relationship Manager, working with Kotak Securities at their Janakpuri branch office in New Delhi.

However, till date neither have the accounts been opened nor have I received any intimation about its status. Eventhough the cheque of Rs 2500has been debited from me.

I have tried following it up with Mr. Deepak Sharma but most of times, he doesnot pick up my calls. I reported the matter to his superior office,Mr. Dhawan, also located in the Janakpuri Branch Office. But that has also not helped. I have also written emails to kotak at bank@kotak.com , customerservice@kotaksecurities.com on 27-Dec-2007. A complaint was also lodged with Kotak customer care on 28-Dec-2007 vide complaint number: 1992083.

However, till today neither I have received intimation about the accounts being opened, nor has the cheques and documents returned to me. On top of it, the cheque of Rs 2500 was debited from me on 28-Dec-2007. As things stand today, kotak has already charged me Rs 2500 and another cheque of Rs 5000 is still with me and yet no service except harassment has been meted out to me.

I request ZEE pehredar to intervene on my behalf and help me get back the unduly charged money. The documents and cheques should also be returned by Kotak to avoid misuse. Kotak should ensure that the errant persons are penalised for this pathetic customer service and harassment.