Error: The inventory must be synced before the record can be submitted online - When Choosing to Send and Receive in CRM
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Updated February 20, 2018 15:43

Overview:

A user receives a repeated error message: The inventory must be synced before the record can be submitted Online. Would you like to perform a Send/Receive?

When the user selects the option Yes to send and receive, the error keeps appearing.

Root Cause:

Sample Inventories must be in submitted status Online and synced to the mobile device for changes to be brought down Offline.

Solution:

To avoid the error, do the following:

Submit the Sample Inventory Online.

Perform a Sync.

Related Documentation:

CRM Help Documentation: N/A

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