customer engagement statistics

As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about…...

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Hey everyone! I hope this note finds you well. For those who have been following and participating in our mixed reality journey, welcome to our new home in the Dynamics 365 blog! For those new to us, on behalf of everyone who works on mixed reality business applications at Microsoft it is our pleasure to...

As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health....

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

Today, we welcome more than 3,500 customers and partners to our inaugural Microsoft Business Applications Summit in Seattle. Over the next two days, this community will come together with the engineering teams that build Dynamics 365, Power BI, PowerApps, and Microsoft Flow to connect, share, learn, and be the first to know where we’re going...

Next week we look forward to hosting more than 16,000 partners, customers and business leaders at Microsoft Inspire, our largest annual partner event. Presentations from our CEO and leadership will have a common thread – the critical role our partners play in enabling customers to transform their businesses across industries. We’re constantly striving to enhance our...