Compressing files to send to Avast Support

When troubleshooting issues related to Avast software with Avast Support, you may be requested to compress (or zip) certain files before sending them to Avast Support for further analysis. Zipped files consume much less storage space which makes them easier to send via the internet.

If you are compressing files containing malware samples or suspicious files to send to the Avast Threat Lab for analysis, refer to the instructions in the following article. Such files require password-protection: