We are committed to offering our customers value-oriented items in the Sports & Fitness, Health & Relaxation, Outdoors, Electronics, Office and Pets categories. We are always looking to bring new innovative items to our catalog so contact our Customer Service department with any suggestions you may have!

Our Customer Service Department is open 6 days a week (Monday - Saturday) from 8:30 am PST to 5:00pm PST to serve you!

For a quick and easy answer to any of your questions you can contact us through the Messaging system using the Ask a Question feature on any of our listings or you can call our toll-free helpline at 1-877-644-9366

For mailing purposes or for our Local Pick-up option (available on select items) we are located at 6710 McEwan Road, Lake Oswego, Oregon 97035

Shipping Policy

Most of our orders ship within 1 business day of being placed.

We ship our products primarily through FedEx Ground.

We only ship our products within the 48 continental states.

Sorry, we do not ship to APO/FPO/PO boxes

We can only ship your order to the PayPal verified address given to us at the time you checkout on . Please verify that this address is the correct one you wish to have your package sent to. If an address change is needed you will be responsible for any fees associated.

We do offer Expedited shipping options, but due to the variables of weight and distance we would need to give you a customized quote based on your needs. Please call our Customer Service Department to obtain a quote.

If payment is made by eCheck we will hold your shipment until the eCheck has cleared.

Payment is required to be made within 7 days of ordering to avoid a UPI case.

Please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we must ship to.

Return & Exchange Policy

All of our items come with a 30-day return policy. During this time any unopened and unused merchandise can be returned at the customers expense for a full refund minus a 20% restocking fee.

All of our items come with a 90-day manufacturers warranty. During this time we will replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. This warranty does not include wear from normal use and/or damage due to incorrect use of the product.

Please contact our Customer Service Department for assistance with any Returns or Exchanges, Do not send back any items without prior approval from the Aosom Customer Service or Parts Department.

FAQs

1. I just purchased an item from you, when will it ship?

If purchased by 12:00pm PST on a business day it will more than likely ship the same day, otherwise, it will usually ship the next business day

2. My item has been marked as shipped and I have a tracking # but it is not showing in FedExs shipping system, whats wrong?

Once a label is printed and we have staged your item for FedEx to pick-up from our warehouse it will typically take up to 24 hours for it to show up in FedExs tracking system. If after 24 hours your shipping information has not been updated, you can contact our Customer Service Department for further assistance.

At this time we only offer shipping to a physical street address located in the 48 continental states.

4. How long will it take to get my item?

Currently, all orders are shipped through our west coast warehouses by FedEx Ground and can take 3 to 7+ business days to arrive. West coast orders usually arrive within 3 business days and East coast orders within 7+ business days.