What you get with Umbraco Support:

Support and guidance - straight from Umbraco HQ.

With all our support plans you get direct access to people who really know Umbraco best practices by heart. The Umbraco Support Team has experience with the inner-workings of Umbraco and 1000's of implementations in every conceivable environment. They have even been part of coding the Umbraco core, so you can be confident that you’ll get the right and most effective solution whatever your Umbraco issue. ​

Answers sent directly to your inbox.

It’s super simple to submit a support ticket: Sign in on Umbraco.com and submit it through your registered support profile. After that, you just have to wait for a *ping*- sound as the answer will be sent straight to your personal inbox - no need to keep pressing F5 or revisit your profile. This way you can calmly move on to other things knowing that we will get back to you.

Architectural Advising on your code.

You wouldn’t start building a house without consulting an architect or building engineer, would you? Well, if you want a stable, reliable and beautiful house you wouldn’t. Same goes with your new Umbraco project. With Architectural Advising we make Umbraco-expert-eyes and brains available to you to get your project off to the best possible start. Together, we work on your blueprint so you can be calm and confident when you finally have to click the big “launch” button. We believe it is cheaper, better and more fun to prevent a problem than to repair it later. This feature is exclusively offered to Gold and Enterprise support customers.

A simple overview of your support enquiries.

Want to keep track of all your support tickets? No problems. Our support management system gives you an overview of which requests are open and which have been resolved, so you know exactly what we have, and currently are, helping you out with. Simply sign in to your profile on Umbraco.com and have a look.

Guaranteed response time.

With a guaranteed response time you’re sure that we will get back to you - you’re not left alone, no matter how big or small issue or question you might have. We’re here. We guarantee that we’ll get back to you within 24-hours during business hours. However, our average response time is significantly lower, so you won’t have to wait long to hear from us. Response time for Enterprise Support customers is usually 8 hours but is agreed upon based on needs.

Umbraco TV - Umbraco video tutorials.

Umbraco.tv will help you go from zero to Umbraco hero at a pace and a time that suits you. Our step-by-step online training videos will give you the fundamental knowledge to build awesome and well-structured Umbraco websites - whatever you current skill-set. It’s a great tool, created by Umbraco HQ to ensure that you learn the best ways to work with Umbraco. We think it’s a very logical “add-on” to your support plan, giving you the opportunity to gain and fine-tune your Umbraco skills on your own time.

Umbraco Courier - your strong personal code-mover.

Your developers will thank you big time for this virtual code-mover. A tool that basically ensures that a boring, time-consuming, yet important task will be done without them having to lift a finger. Courier solves the problem of complicated, headache-inducing deployments. It automatically detects the parts you need, transfers them to the Umbraco site you want, and ensures that everything is safely installed. A “mover” that will give your developers more time to use their talent on crafting amazing and impressive Umbraco sites for your clients.

Umbraco Forms - the simpler way to collecting data.

Whether you need a simple contact form on your website or an advanced multi-step questionnaire, it'll be a breeze with Umbraco Forms. Umbraco Forms is an add-on that’s built into the Umbraco core which means that it will help you collect the data you need without having to move visitors off your site, compromise on design or worry about integration with 3rd party services. It’s a simpler, more streamlined and user friendly way to collect the data you need.

Hyper Care - book a personal backup-team of experts.

Need extra reassurance when you finally click the “Launch” button on that big, business critical project? With Hyper Care you’re able to book experts from Umbraco HQ to stand by, making sure everything goes as smoothly as possible. If there’s an issue, we’ll be on it ASAP. Extend your team for the important launch - just in case - and be able to celebrate in style and afterwards, sleep like a baby. Hyper Care is exclusively offered to our Enterprise Support customers.

Bug Fix Warranty.

With our Bug Fix Warranty, you can be certain that, if you, we or someone else finds a defect in the Umbraco CMS, it will be addressed and fixed in a timely manner. We guarantee a fix within 7 business days from date of confirmation for defects in the Umbraco CMS that are considered of highest severity (severity level 1) or relate to security. With this warranty you can work with Umbraco with peace-of-mind knowing that we don’t rest on our laurels as we want to offer you the best and safest foundation for you to create your projects on.

Code Review

Ever encountered an issue you struggled with solving, ending up with you spending ages staring intensely at your code without getting anywhere? Trust us - it happens to many. With Code Review you can save yourself from this agony by having a fresh set of Umbraco-expert eyes have a look at the piece of code that's holding you back. This feature is offered to Gold and Enterprise support customers only.

Enterprise only: 24/7 Coverage and Issue Escalation

As an Enterprise support customer you get special treatment. Our best SLA, our highest priority and attention and you even get the ability to escalate an issue based on the level of its severity. Your Enterprise support plan will be build to fit your business' and sites’ specific needs and demands, so you can be sure that we’re here, fast, when you need us to be.

If you don't know Umbraco, here are some numbers behind the world's friendliest CMS

One of the biggest benefits of using Umbraco is that the community is incredibly pro-active, extremely friendly and helpful.

Chances are that if you get an idea for something you would like to build in Umbraco, someone has already built it. So it is very likely that you can get good and friendly advice from someone from the Umbraco community on Our - just ask.

Number of active installs

443.450

Number of active members in the community

220.022

Known free Umbraco packages available

320

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