I didn't think you'd respond to my asking. Kudos to you, and thank you for the information. To be absolutely clear, you operate from the quoted address in Belize? And the Dutch address is only for receiving correspondence by mail? If somebody visits the Belize address, will they meet any member of your working staff or team?

No, our Belize office is our legal address which is necessary for company registration. A legal address signifies the fact that the company has been legitimately registered, and all is well. Our Amsterdam address is our postal address where you can direct any official claims you might have by mail.

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I understand you not being obligated to name your team members and working staff. Is there a good reason why you have chosen to hide this information? Because this is how it seems, and some might speculate it has everything to do with the recent scam accusations against you. Wouldn't it be better to come out in the open to deal with this head on? Instead of hiding in the shadows, as if you are afraid of something? As I understand it, this is the op's biggest problem with sending you his data.

If you have nothing to hide, and are an upstanding member of the crypto community, especially one that is demanding AML/KYC from users, you shouldn't have any problem disclosing who your founders and owners are. Hiding this information, raises a bright red flag and reeks of double standards, especially when you are asking the op to disclose his identity. But at the same time, you are not prepared to extend the same courtesy to the community.

Our team's main interest is developing great and convenient blockchain products and crypto services in peace, and publicity has never been in the scope of our work. Despite all that, we respect all the rules of the crypto world, and, when we were obligated to implement the KYC procedure, we did so without hesitation. If publishing all the info about our founders and team members becomes mandatory, we will happily oblige. There are people in our team who are in the public eye most of the time (me, for example, since this is my job as a marketing associate), but the rest of our team members are entitled to their privacy. Actually, I don't think there are that many blockchain complanies all of whose team members are out in the open. We certainly aren't one of those.

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ow on earth is anybody going to meet your team members in a blockchain conference, when they have no idea who these people are? And which upcoming conferences, could you kindly provide a list? Thank you.

We aren't hermits sitting in a bunker, we are a normal company with a normal business and a number of partners; therefore, our team members attend various conferences. If you would like to have a chat with any of our team members, you are free to contact us via one of the previously mentioned sources and set up a meeting on a blockchain event, as normal market participants do.

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Stands to reason, Kraken did the right thing by allowing you to withdraw your funds and then close your account. I am sure changenow will settle the issue with the OP by returning his funds without delay.

As for the refund - we can return ni23457's funds only once we've confirmed, once and for all, that we have the right to return them and that it won't land us in any legal trouble. We don't want any problems for ourselves.

As for the refund - we can return ni23457's funds only once we've confirmed, once and for all, that we have the right to return them and that it won't land us in any legal trouble. We don't want any problems for ourselves.

Well the OP will rightfully not send you his ID or send you substitute surrogate ID and never make a video call for verification. That leaves the ball in your court.

It has been two months since you have been holding on to his funds. How much longer will it take for you to find out from Interpol, Europol and the other agencies you sent the OP dossier to about whether they will charge you with a crime for returning the same crypto back to the same address it was sent from?

What confirmation are you waiting for and from which international law enforcement agency?

How long will it take you to update you website to show the AML/KYC is mandatory when a customer tries to make a trade beyond a certain value?

Our Amsterdam address is our postal address where you can direct any official claims you might have by mail.

So you're saying the company forwarding your mail there knows where you really are hiding? Or do they forward it to the nexts PO box?

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~publicity has never been in the scope of our work~this is my job as a marketing associate~

I'm not sure what to make of this. On a related subject: why did you switch accounts? -2 looks almost just as bad as -4.

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As for the refund - we can return ni23457's funds only once we've confirmed, once and for all, that we have the right to return them and that it won't land us in any legal trouble. We don't want any problems for ourselves.

Since you're hiding behind a Belize offshore shell corporation, I find it unlikely for you to fear "legal trouble". What you do fear, is your reputation, and that seems to be gone already.

First of all I used a random proxy IP generator so you guys at changenow never find out my real IP address and location

Second, I went to etherscan and took an ethereum address at random

Third, I was trying to make a demo trade of 15 BTC to change in to Ethereum (not real coins but just a demo to see what happens next)

Fourth, there were no warnings about AML/KYC. This trade should never have been allowed to go through at all without ID verification because the amount is too high. You stated earlier that you have an automated system that flags up suspicious trades but you never made it known on your website what will happen to that trade after you receive the funds and if the sender refuses to send ID. You must inform the user which international law enforcement agencies you fall under because you are registered in Belize and claim to have offices in multiple jurisdictions including Russia and Europe.

Fifth, who will bother reading the TOS and privacy policy so highlight that key information on the trade page.

Finally, before the QR code was created there should have been an alert for the user to notify that ID would be required but even more than two months after changenow have kept the OPs funds they still have not added this to their system. What confirmation are you waiting for and from which international law enforcement agency?

How long will it take you to update you website to show the AML/KYC is mandatory when a customer tries to make a trade beyond a certain value?

First of all I used a random proxy IP generator so you guys at changenow never find out my real IP address and location

Second, I went to etherscan and took an ethereum address at random

Third, I was trying to make a demo trade of 15 BTC to change in to Ethereum (not real coins but just a demo to see what happens next)

Fourth, there were no warnings about AML/KYC. This trade should never have been allowed to go through at all without ID verification because the amount is too high. You stated earlier that you have an automated system that flags up suspicious trades but you never made it known on your website what will happen to that trade after you receive the funds and if the sender refuses to send ID. You must inform the user which international law enforcement agencies you fall under because you are registered in Belize and claim to have offices in multiple jurisdictions including Russia and Europe.

Fifth, who will bother reading the TOS and privacy policy so highlight that key information on the trade page.

Finally, before the QR code was created there should have been an alert for the user to notify that ID would be required but even more than two months after changenow have kept the OPs funds they still have not added this to their system. What confirmation are you waiting for and from which international law enforcement agency?

How long will it take you to update you website to show the AML/KYC is mandatory when a customer tries to make a trade beyond a certain value?

Nobody is by any means required to send us their documents. However, is this case we might not be able to process their transaction. To give you an example: if an exchange, Bittrex, Kraken, Poloniex, whatever, decides to freeze someone's funds and ask them for info regarding the source of funds (this is a real case, by the way), the customer in question can refuse to provide any. In that case, said customer has to be aware that they're risking getting their funds blocked until they satisfy the exchange's requirements. You either play by the rules or find a different game.

We do totally agree with you here: the interface can be made more convenient. We'll be glad to improve the interface once we've gotten a confirmation from our legal team on whether we can do that without compromising the procedure's integrity.By the way: the exchange amount is not the only thing that might trigger a KYC check. There is an entire set of criteria at play.There's no doubt that we have to give our users more information, we'll do our best on that.

It's actually pretty sad that no one bothers to read ToS and PP. Don't you read loan agreements or mortgage contracts, for example? Crypto is real money, and our documents are present on the website for a reason, and we will try to encourage our clients to read them even more vigorously.

I would like to reiterate that the amount is not the main criterion. And it's not only about getting the site updated: adding a notification is easy. We need to solve a task, first and foremost: how do we add a notification on the site and still maintain the KYC procedure's integrity? It's clear that if we provide all the details on our KYCP, there will be people who will try to abuse the algorithm. We understand the inportance of the task, are working on it, and will keep the community updated. Thank you for your ideas.

Nobody is by any means required to send us their documents. However, is this case we might not be able to process their transaction. To give you an example: if an exchange, Bittrex, Kraken, Poloniex, whatever, decides to freeze someone's funds and ask them for info regarding the source of funds (this is a real case, by the way), the customer in question can refuse to provide any. In that case, said customer has to be aware that they're risking getting their funds blocked until they satisfy the exchange's requirements. You either play by the rules or find a different game.

We do totally agree with you here: the interface can be made more convenient. We'll be glad to improve the interface once we've gotten a confirmation from our legal team on whether we can do that without compromising the procedure's integrity.By the way: the exchange amount is not the only thing that might trigger a KYC check. There is an entire set of criteria at play.There's no doubt that we have to give our users more information, we'll do our best on that.

It's actually pretty sad that no one bothers to read ToS and PP. Don't you read loan agreements or mortgage contracts, for example? Crypto is real money, and our documents are present on the website for a reason, and we will try to encourage our clients to read them even more vigorously.

I would like to reiterate that the amount is not the main criterion. And it's not only about getting the site updated: adding a notification is easy. We need to solve a task, first and foremost: how do we add a notification on the site and still maintain the KYC procedure's integrity? It's clear that if we provide all the details on our KYCP, there will be people who will try to abuse the algorithm. We understand the inportance of the task, are working on it, and will keep the community updated. Thank you for your ideas.

Many thanks for the post and your clarifications. I hope you will implement some of those changes as soon as possible and I wish you success in your business.

Regarding the OP who has his funds frozen, it is about time you returned the funds to him using the same address you received them from. What confirmation are you waiting for and from who?

It looks like ChangeNow.io is another website I'll never visit again. 11BTC is lots of money in any country and you simply don't have the right to play a judge. ChangeNow has written "Selective SCAM" all around it.Hope nobody will ever send you this kind of money before reading this thread.

To give you an example: if an exchange, Bittrex, Kraken, Poloniex, whatever, decides to freeze someone's funds and ask them for info regarding the source of funds (this is a real case, by the way), the customer in question can refuse to provide any. In that case, said customer has to be aware that they're risking getting their funds blocked until they satisfy the exchange's requirements. You either play by the rules or find a different game.

You are just ridiculous and not one sane person can take you seriously. Return my crystal clear 5-years-old coins and forget about crypto world. Your papa Gladych (CEO and founder of Changelly) can confirm that I have whitelisted account there

So you're saying the company forwarding your mail there knows where you really are hiding? Or do they forward it to the nexts PO box?

We've never hidden from anyone, we just don't have an office that we use for representative purposes. We offer an entire variety of ways to get in touch with us (our emails, our Telegram chat, our support, etc.) which is how most IT/blockchain businesses work.

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I'm not sure what to make of this. On a related subject: why did you switch accounts? -2 looks almost just as bad as -4.

Well, thanks to our friend ni23457 here I can't use the official account for the time being. So I, as ~a marketing manager~ have to use my personal one. We want to communicate in a constructive manner with the community, and this appears to be the only way for now.

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trusted escrow on this forum

Am I right to think that what you're offering here is to send our client's funds to a random person on the Internet and that would be secure and trustworthy? Alas, this is not how money business works. These funds are not ours, they are our client's, first and foremost, and sending them to an unknown third party would be a disaster.

Am I right to think that what you're offering here is to send our client's funds to a random person on the Internet and that would be secure and trustworthy? Alas, this is not how money business works. These funds are not ours, they are our client's, first and foremost, and sending them to an unknown third party would be a disaster.

No, you are wrong. What he is offering is the use of a trusted escrow on this platform. These are individuals that have proved their trustworthiness over several years in this forum. You are not trusted, they are. You lack credibility, they have it in abundance and have held amounts larger than 11 BTC.

Regarding the OP who has his funds frozen, it is about time you returned the funds to him using the same address you received them from. What confirmation are you waiting for and from who?

Our legal team is dealing with this case right now and we're waiting for a resolution from them.

Thank you for the update. At least we now know there is traction, thank you for letting us know.

It has already been 2 months that you have been holding funds that do not belong to you so how much longer will your legal department take? This 60+ days of limbo is unfair on the OP therefore we hope it will be resolved within a day or two.

Regarding the OP who has his funds frozen, it is about time you returned the funds to him using the same address you received them from. What confirmation are you waiting for and from who?

Our legal team is dealing with this case right now and we're waiting for a resolution from them.

Thank you for the update. At least we now know there is traction, thank you for letting us know.

It has already been 2 months that you have been holding funds that do not belong to you so how much longer will your legal department take? This 60+ days of limbo is unfair on the OP therefore we hope it will be resolved within a day or two.

Thank you for your assistance and clarifications.

Are you really taken them seriously? I lost a lot of time reading this and it seems an obvious scam with the usual delay tactics: block account, demand verification, lots of time, ask for more documents and media, lots of time, reject documents as being fake and keeping the money.

Are you really taken them seriously? I lost a lot of time reading this and it seems an obvious scam with the usual delay tactics: block account, demand verification, lots of time, ask for more documents and media, lots of time, reject documents as being fake and keeping the money.

I think they will refund the OP within a day or two maximum. This whole incident has been a massive PR disaster for changenow because they did not expect somebody would challenge them in the way the OP did by paying for adverts to explain what happened and by using the forum.

If they see common sense they will refund the OP and then make all necessary changes on their website to make it clear if ID verification is needed then the option to refund will be offered.

I don't know them. But they look like a very small exchange under threat by the russian authorities. And 70000 usds are a lot of money for a small exchange already burned by this scam. Since the OP has personal details from them he can try use that, but we all know how things work on Russia. OP you have all my sympathy but say goodbye to your money.

I think they will refund the OP within a day or two maximum. This whole incident has been a massive PR disaster for changenow because they did not expect somebody would challenge them in the way the OP did by paying for adverts to explain what happened and by using the forum.

I see you are the only one capable of constructive dialogue. Well, I agree with you. But imagine that I, or someone else, will launch such a campaign against another little-known exchange, without betraying any facts other than his story. What we know:- he makes an exchange for $ 70,000, while, as he says, without taking it seriously- for some reason (we do not know, it's an internal algorithm), the transaction is blocked- this person, fearing (LOL), sends the first picture (WTF?!)- the exchange requires real documents and video communication to understand who this person is (agree that getting fake ID causes certain thoughts)- for some reason (I do not believe in fear for my own life, it's stupid), this person refuses video communication- He starts a campaign against the exchange, accusing ChangeNow of "fraud".

Now the question: what is fraud? Sending fake ID is not cheating? So the scammer accuses of fraud, spreading information, usually not mentioning what caused the problem - FAKE ID and his "frivolity".

Do you understand me? This is absurd, we did not see this transaction! That is, the exchange could generally deny this operation, but they recognize this, try to solve the problem, but as I see, OP wants to return the coins, remaining unknown. I think this is wrong.

Imagine, in place of ChangeNow, any known exchange in a similar situation. What could write all here on the forum, if in this situation was Binance?

And the last thing. I've seen so many times about ChangeNow that I'm ready to poke my eyes out. I admit, I do not like the methods of ni23457, and I do not understand why the majority of the participants of the forum support OP. Nobody but a few people is aware that this problem is the fault of both sides.