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NYC OPT stop to stop requirements?

Our newly added stop is the first and the last on the routes it's been placed on, and it makes no sense for it to be where it's placed -- there are clearly better locations for it with saner pick up and drop off times. So I'm trying to figure out how to get the stop moved (within the routes/schedules, not moving the location) and I'm getting lost in bureaucracy. Any bus-experienced parents who can share pointers on how to get this done?

Does anyone know what the requirements are for setting a general education/G&T bus stop? How close must it be to the student's home? How long is allowable for a student to be on a bus (I heard there is a 90 minute max cap)?

I tried to refer to the Chancellor's Regulation A-801 and section 4 within it, and 4.2.7 specifically says only OPT can set new stops, and routes cannot be more than 5 miles long. But OPT is telling me the school sets the routes and the stops for gen ed/G&T and OPT only sets routes for special ed (door to door). The school is telling me it's OPT I need to deal with. So someone's wrong here. But who?