The Grass RootsInnovation Workshop(GRI™)

What was that person's name again?

The story behind theUSA Memory Championship

Case Studies:

Making alchemy possible fororganizations of every description.

Home One: Landing

Dottino Consulting Group (DCG) is a unique management-consulting firm specializing in the sustainable transfer of problem-solving innovation skills to frontline workers and new frameworks of thinking and behavior to leaders and managers. This drives customer experience and employee engagement to new levels, while reducing costs and enhancing revenues.

Popularly referred to as “The Three Day Miracle,” GRI™ is a workshop for frontline employees and their immediate manager/supervisor to identify and eliminate barriers to customer/client experience, process inefficiency and financial performance.

One of DCG’s highest impact offerings, this workshop is focused on teaching critical leadership skills to managers/executives throughout the organization. This workshop complements Grass Roots Innovation (GRI) efforts.

CASE STUDIES

Testimonials

Brain-to-Brain Communication raises patient sat scores

“Your brain-to-brain communications segment from the Leadership Frameworks session has totally changed the way I talk with patients and their families. This has helped me get patients and families to speak candidly while still in hospital. This has uncovered nursing issues that the nurse managers can address and fix while the patient is still in the hospital. This has helped us improve our patient sat scores.”

DCG creates a Three Day Miracle

“After seeing the anger, frustration, and stress that my nurses expressed on the first day of their Grass Roots Workshop and then seeing the results you helped them produce over the last 5 weeks, the three-day workshop is truly a ‘Three Day Miracle.’ All of my Nurse Practice Councils will be going through your workshop.”

Patient satisfaction skyrockets to more than 90% (from less than 20%).

“We had a number of Emergency Room teams go through Grass Roots Innovation in April and then sent our managers to the Leadership Frameworks class in September. It all paid off in December. We had the third highest volume in the history of the hospital – nearly 5000 patients – and we did it with 30% less staff.
Morale is higher than ever and our Patient Experience scores have gone from the teens to the 90th percentile.
On a personal level, each time I attend one of your workshops I learn something useful that helps me grow professionally. Combined with your mentoring and coaching I have become a much stronger leader for my team and the results speak for themselves. January continued to have historically high volumes and our patients are seeing the results of a fully engaged team of caregivers. We have moved five composites above the 75th percentile and one above 90 on our patient sat survey! And we are getting better each month and expect to have the other three above the 75th percentile within the next two months.”

ED Transforms Patient Experience

“I have been in the hospital several times in the past and have noticed an extreme difference in my nursing care this time. The level of care was phenomenal and the way the nurses are now interacting with patients leaves me with no concerns and that I am being taken care of as best as possible.”

Patient - Unit 3900Florida Hospital | Altamonte Springs, Florida

DCG transforms patient care by creating a collaborative culture.

“Working with DCG has given our team the opportunity to learn skills that are allowing us to have meaningful conversations with each other regarding the single most important thing – patient care. They have helped to break down the silos that have kept us from working collaboratively and creatively to provide an exceptional experience for our patients and their families. In addition, they have helped us realize that everything we do and everything we communicate as leaders needs to focus the team around our goals and priorities. 2013 was the first year that we exceeded all of our financial targets and are making significant progress in our patient experience results.
Tony, you are a great mentor, coach and friend. Your passion and investment in the success of our team (and in me) has been such a blessing. We are on the verge of greatness and the lessons I have learned from you are helping me be a better leader, wife and mother.”

Jennifer ShullCNO | Fish Memorial Hospital Orange City, Florida

DCG helps British Airways identify new revenue channels worth $1B over seven years.

“DCG has helped bring British Airways through one of the most difficult times in our company history. Your work with our sales regions in the USA has resulted in more than $1B in new revenue over the last 7 years. Not sure we would have survived without your workshops that brought new skills to the USA sales team that have dramatically impacted how they work.”