Urgent Communications’ Editor Glenn Bischoff recently caught up with Diamond Chaflawee, NICE Systems’ Director of Marketing for the Public Safety Sector, at NENA. Diamond gave Glenn a primer on NICE Inform’s Next Gen 9-1-1 capabilities and talked about some of the new features of Inform coming down the road.

In this video interview Diamond discusses how in the future PSAPs will be able to use NICE Inform to capture and manage any traffic coming through the ESInet, including SIP-based voice over IP, images, video and text messages sent from i-Phones or other mobile device. Diamond also highlights the NICE Inform Matrix, a hosted version of NICE Inform that can service multiple PSAPs on a network. CLICK HERE to view the video.

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