How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 9:13 a.m. today, power has been restored to all customers in Long Beach, however some customers who have been on generator power may experience temporary outages as we connect them to the network as safely as possible.

We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We have opened our distribution center at 925 Locust at 8 a.m. today to distribute food, ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

We define Energy Usage Information in our Notice as detailed electrical consumption data (15-minute or hourly) obtained through SCE’s Advanced Metering Infrastructure, which includes our Edison SmartConnect™ and Real Time Energy Meter systems, when associated with any information that can reasonably identify you, your family, household residence, or other non-residential customer. Examples of this information include detailed electrical consumption data combined with your name and utility account number. We regard Energy Usage Information as a type of Personal Information. Get more detail on other types of Personal Information.

WHY SCE COLLECTS ENERGY USAGE INFORMATION

Consistent with our Rule 3 tariff, Application for Service, SCE collects, stores, uses, and under limited circumstances, discloses Energy Usage Information to provide essential services to its customers. An SCE activity is an essential service if it is in connection with:

Providing your electrical power;

Generating your electric bill;

Fulfilling system, grid, or operational needs;

Providing you the ability to see your energy usage on a next-day basis, for customers with an Edison SmartConnect™ meter, by logging into My Account on SCE.com;

Providing other services as required by state or federal law, or by an order of the California Public Utilities Commission (CPUC); and/or

WHEN AND WITH WHOM SCE SHARES ENERGY USAGE INFORMATION

We do not disclose your Energy Usage Information to third parties without your prior written consent, except in the following cases:

We may contract with third parties to help us provide the essential services described above. When necessary to perform the work, we may share your Energy Usage Information with our third-party contractors. In our contracts with the third-party contractors, we require them to have policies and procedures to protect our customers’ Energy Usage Information from being disclosed.

We may share your Energy Usage Information with non-governmental third parties when they are providing those same types of services either under a contract with the CPUC or when the CPUC issues an order that directs us to share your Energy Usage Information with the third party.

We may share your Energy Usage Information with government agencies that are using, collecting, and storing that Energy Usage Information to perform energy efficiency, energy evaluation, or other specified services and have obtained a CPUC Order or Resolution that directs us to disclose your Energy Usage Information.

We may disclose your Energy Usage Information for a purpose unrelated to the essential services discussed above under four specific circumstances:

upon receipt of your explicit written consent to release information to a third party that you specifically identify,

pursuant to legal process such as a warrant or subpoena,

in the case of an imminent threat to life or property, including disclosure to law enforcement or the United States Government,

as ordered by the CPUC, or

as allowed by the CPUC to certain academic researchers and governmental agencies.

IUnder all circumstances, we will limit the type and amount of Energy Usage Information shared with third parties to that which is reasonably necessary for the third party to accomplish the purpose for which it needs access to your Energy Usage Information.

HOW YOU CAN MANAGE AND CONTROL YOUR PERSONAL INFORMATION

We offer certain choices about how we communicate with you and what Personal Information we obtain. In some cases you have the right to limit, or opt-out, the information you provide to us.

As stated in Rule 6, Establishment and Re-Establishment of Credit you may be asked to provide your Social Security Number for us to determine if you are subject to a deposit. You have the right to not provide us your Social Security Number but you may be charged a deposit or have the deposit waived if enrolled in Direct Payment.

One of the ways we provide you instant access to your bill, make payments, and receive important alerts is by registering for the SCE.com My Account service, which requires you to provide us your email address. You have the right not to provide your email address; however, you will not be able to take advantage of our digital services such as electronic billing and payments.

If you have signed up to receive emails from us, you can opt out of receiving these emails at any time by clicking on the link located at the bottom of the email in order to unsubscribe from future mailings or by contacting us in the manner described in the Contact Us section. If you are a customer who has registered to use SCE.com My Account to access your account on our website, you can opt out of future mailings by updating the preferences section within My Account.

You may also use one of the methods in the Contact Us section to learn more about ways to limit, or opt-out, of the collection and sharing of your information. To ensure the confidentiality of your information, we encourage you to never share user name and password, information from your customer bill, including your account number, Energy Usage Information, or other Personal Information with anyone who could use this information to access your account without your consent. If you believe your Personal Information may have been compromised, contact us immediately.

AGGREGATION OF YOUR INFORMATION

Periodically, we may aggregate your Energy Usage Information with that of others in various formats so your Energy Usage Information becomes anonymous and cannot personally identify you. We use the information for various analysis, reporting and program management purposes, including to analyze rates and rate structures, evaluate energy usage demand needs, and determine potential growth within a geographic area. This aggregated information is not considered Personal or Energy Usage Information and may be shared with third parties we do business with.

RETENTION OF ENERGY USAGE INFORMATION

We will retain your Energy Usage Information in compliance with law and only as long as reasonably necessary or as authorized by the CPUC to accomplish one of the primary purposes described above or for a purpose that you specifically authorize.

ACCESS TO SCE’S PAST AND CURRENT PRIVACY NOTICE

We may periodically update this Notice. You can access this Notice, all updates to it, and prior versions of it here. You may also access this Notice by calling SCE at 1-800-655-4555 for residential customers or 1-800-990-7788 for business customers. You will annually receive communication from us on how to obtain a copy of this Notice.

QUESTIONS

If you have any questions or concerns about this Notice, or to find out how you can limit, view, or dispute your disclosed information, you may contact us at: