A shocked mum has hit out at a bus driver who she claims smirked and refused to help when her toddler son became trapped under his bus in a pushchair.

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Luckily other passengers came to the rescue of Kelly Toppar from Cardiff, who was travelling on the number 57 Cardiff Bus service to the city’s Pontprennau suburb with her 18-month-old son, Noah, and 12-year-old niece.

The 36-year-old claims the driver didn’t pull up close enough to the kerb when they reached her stop and when the bus lowered it trapped the chair between the bus and the kerb.

“He only half-lowered it, so the back of my pushchair and the wheels were stuck underneath the bus, and the door of the bus wouldn’t shut because we were still in between them,” she said.

“I asked him politely, ‘Is there anyway you could just lift the bus up, please?’ He just barked at me that he had to close the doors before he lifted the bus up.

“I said ‘my son is between the doors, how can you close it?’ and he said, ‘I don’t care, it’s not my problem.’

“I was just so shocked by his response to me when I was polite to him. I honestly feared he would drive away with my baby stuck underneath the bus.”

Kelly said the driver “just sat there smirking” as six other passengers, including a man who got off the bus even though it wasn’t his stop, came to her aid and helped her to free her distressed toddler and the pushchair.

“I kept trying to push the pushchair, and I was trapped behind it so I had to have strangers take him out of the pushchair. I could see he was getting upset,” she said.

The mum claims that the driver laughed before driving off.

“He was closing the doors and I quickly looked to see what number bus it was,” she said.

“A woman at the bus stop said it was appalling how he treated me and gave me her name and number to be a witness.”

Despite complaining to the bus company about the incident on October 28 as soon as she arrived home, Kelly says she’s now fed up of waiting for their response.

She’s also contacted Cardiff Bus’ official Twitter account, who responded “we are currently investigating it for you. we’ll come back to you shortly.

“We take allegations like this very seriously Kelly, and we will be in touch as soon as CCTV viewed.”

The mum says she’s still waiting for a phone call.

A Cardiff Bus spokesman said: “We are aware of the complaint in question and are investigating the matter further.

“Once we have completed the investigation, we will liaise with the customer directly.”

The Cardiff Bus customer charter states it aims to respond to all customer feedback “within three working days” and that, in the case of an “unavoidable delay,” the customer will be contacted and given a date in which they can expect a response.

Kelly added: “I have a lump in my stomach when I get on the bus now. ‘Am I going to bump into him again? Is he going to be awful to me?’”