I also liked the report.
In the vein of organization before electronics, I would strongly encourage MassDOT to fully re-brand the service sooner rather than later. As noted in the report, the mindset of "transit is transit, Commuter Rail is Commuter Rail" will slow the progress of movement to a regional rail system. The name "Commuter Rail" is part of the problem and it is pervasive throughout the system. It continually reinforces the 9-5 commute idea of the service.