Order & Shipping

ORDERS
You must be 18 years old in order to place an order with us. Before ordering, we advise you to read carefully the terms and conditions governing the use of this website.
You can place an order in two ways:
• By first registering as a user-member which gives you many advantages such as, order tracking, order history file, favorite products etc.
• Ordering as a visitor without member registration. In this case you will not have the above benefits, however you are still a valuable customer to us and we welcome your business.
Shortly after you have placed an order, an order confirmation email will automatically be sent to you acknowledging the exact details of your order.

PRODUCT AVAILABILITY
Our company takes all necessary measures to ensure that there is adequate stock of all product codes in our warehouse in Heraklion. However, occasional shortage may occur in some product codes especially in handcrafted items. Our site automatically displays if a product is available or temporarily out of stock.
Product availability and information is subject to modification from time to time with or without prior notice.

PRICES
All product prices on our web site are quoted in Euro (€), are inclusive of V.A.T. and do not include delivery cost. There is no handling charge. The delivery costs are automatically calculated upon check-out according to selected delivery method and destination. They are clearly shown and invoiced at the end of the order in addition to the price of the products.
We retain the right to change our pricing policy, to modify the quoted prices on the website and to change and/or withdraw offers at any time, with or without prior notice to our website users, who will be informed on the current price through the relevant posting on the website. While we strive to ensure that all product details, descriptions and prices displayed on our Website are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it.

PAYMENT METHODS
You may pay for your order by one of the following methods:
a) Credit card ( VISA, MASTERCARD)
b) DEBIT cards
c) PayPal (available soon)
d) Bank Deposit
e) Cash on Delivery (available only for orders to be delivered in Greece with an extra cost of 2,5€ per order)
Please note that it is not possible to combine different payment methods for one order.
We do not accept checks or money orders as payment for your purchases.
All payments are cleared in Euros (€) and the charge will appear in your own currency with applicable currency exchange rates at the time of the transaction. We do not charge any currency exchange fees.
Credit or Debit card transactions will be processed by our trusted partner banking institutions which provide all the guarantees of security in electronic transactions via online security systems (SSL-128 bit and VeriSign Inc.). We do not keep a file with your credit or debit card data on our servers.
For PayPal payment option, please refer to their site for full terms and conditions of use.

ORDER SHIPPING
We endeavor to process your order within 2 working days from the date of order confirmation and deliver it as soon as possible to the indicated delivery address.
Orders are carefully prepared and properly packed with appropriate inner and outer packaging materials in order to secure quality upon shipment and ensure the delivery of the products in perfect condition.
Shipment is made by Post, or Courier to the delivery point designated by the customer. Please make sure that you provide the correct delivery address and ensure that someone is available to receive the order and sign the delivery receipt.
In case there is an incorrect address, the customer is liable for the return shipment to our premises.
Deliveries to Post Office Box numbers are not accepted.
The shipping cost for your order is calculated automatically in the shopping cart upon CHECK-OUT depending on volumetric weight and delivery destination and is included in your total purchase cost before order completion and payment.
Please note that products delivered to countries outside the European Union (EU) may be subject to custom clearance and other relevant fees. We cannot be held liable for any of these extra costs. We strongly advise you to check your own country's customs regulations/laws, before placing an order on our website. International orders outside the European Union are at your own risk. We cannot be held liable if customs in your country confiscates any particular item contained in your parcel, levies import duty on it, delays or does not clear the package or the package is lost. In those cases the order is deemed to have been delivered and no refunds will be allowed.