AI is seeing increasing adoption across a wide range of industries, and banking is no exception. Founded in 1922, USAA is a Texas-based Fortune 500 diversified financial services company offering banking, investing, and insurance to people and families who serve, or served, in the United States military, with over 12.4 million members. As a result of their broadly geographically distributed customer base and needs for in-person as well as online and mobile offerings, the company has invested deeply in advanced technologies and is frequently at the forefront of emerging technology. In this podcast, we interview Casey Royer, Executive Director of new product development at USAA. Casey shares with us how they’re using AI to broaden USAA banking offerings, make their operations more effective and efficient, and offer greater value to their growing customer base.

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