My typical day consisted in doing payroll reconciliation for my team and sometimes for other Team Leaders, talk to my employees, do some coaching on their calls, assist to important staff meeting and do team meetings for the agents so they can be up to date on the business. It consisted too of doing a lot of HR with the agents. The hardest part of the job is being loved by everyone and please everyone, it’s not always possible. The greatest part is coaching agents on a flaw that they have on the phone and seeing result.

Working at Minacs is fine , if you enjoyed the juvenile politics of high school. If you can turn a blind eye to a site manager who sexually harrasses "certain" employees, ignore the rate of pay being inconsistent with it's client's rate in the same job, and can conform to a supressed way of life where drama can decide your career, than Minavs is for you. Merit? Forget it! Everything is covered in icing for the first 50 days, then you get to cut into cake and the worms run out. Keep your head down and you'll be fine. They're always watching you.

Pros: The company culture is really great; they do a lot of events on the floor such as super hero day and dressing up on Halloween. Management is very accommodating when it comes to schedules. Offers a good amount of overtime if needed. Co-workers are really friendly and extremely great to work with. Team leaders and trainers were very helpful and have helped me become better at what I do.

Cons: Lots of note-taking, which is very important to the company's client. Procedures are not always accurate and exact; it can be very hard to troubleshoot if there is an unknown issue. Schedules make it hard to balance work and other areas of life. I barely had time to rest and spend with my friends and family, especially when there's a lot of overtime scheduled. Pay is not worth the work that you do.

Pros

Great management and co-workers, free food on special occasions, incentives and bonuses for those who do well

Cons

Long hours for overtime, poor work-life balance, pay is not worth the work being done

They will force you to work overtime with not even a days notice. You won't get stat holidays off. High stress job and supervisors don't help and don't care about employees. They will force you into jobs without training you. You will get yelled at all day on the phone, and they will only allow you 3 mins in between calls. The only good things are the benefits, and the people you work with.

Pros

Benefits, and colleagues

Cons

Forced overtime, no help, no training, high stressed, get yelled at on almost every call, management is not existent, HR works with management, not with employees, and just a horrible atmosphere.

It's a great place if you want to start somewhere. If you never have any Customer Service Experience its a great way to start. Co-workers are great, the hardest part of the job was having to deal with really really angry Customer who continues to misbehave. Most enjoyable part of the job was the environment and the people around you who continues to help. Management is also fantastic as well as they are well organized.

Great customer service training but everything else sucked.No time off, low pay, dirty work environment, rude and not helpful management, low employee morale, long hours, most people that worked there seemed to be low class techies and generally unclassy.Worst experience of my life and to be honest it's quite traumatizing.

Pros

Great customer service training

Cons

Long hours, basing pay and incentives and job security on csat, dirty place to work, no job security, management sucked

A typical day is taking 100+ calls well having 2-3 minutes in between calls in order to document customer’s concerns.

Things I have learned are the operating/software systems of the radios, and that just because your phone paired to the radio before does not mean it is tested/compatible.

Management: Most are very knowledgeable and attempt to assist you; however some of them are quite discourteous or even rude. Co-workers: Co-workers are rather delightful and help make the workdays a little easier.

The hardest part of the job is when customer’s call in irate because of another agent or a dealer. You need to mediate the situation and attempt to find out if we can do anything to assist them; most of the time we cannot help them which then leads to a denial.

The most enjoyable part is when you can actually help someone by getting them a rental or pairing their phone to their radio system. As well HR tries to do theme days every month (most people don’t take part) but for those who do it is quite entertaining.

Pros

Theme days, co-workers

Cons

Minimum wage with little to no chance of pay increase, little job security

I was there 8 months and then they move everyone to a new department with very little help with training almost all on our own and if you fail your fired it was great to start but has gone down hill and almost no pay raise. Its really a soul sucking job if i could give less stars i would

I learned that Canada Post customers are rude, nasty and swear and take out their frustrations on the CS person. Not a good time. It wasn't all bad. Good people working and became friends. We truly tried to help customers but were limited in what we could do. People are so mean over the phone.They would not treat you the same if you were there in person. This was the hard part of the job. The good part was a supervisor who sympathised and understood and co workers that also understood. We did have pizza days and our team lead was great.The pay was terrible, for the verbal abuse that we had to take, higher pay would be a nice compensation.

Horrible place to work! really really really really horrible place to work! Maybe if you enjoy walking the incompetent through mundane tasks, or being consistently yelled at for something you can't control - or being treated like garbage by "supervisors" and "Team Leads" who power trip at every chance they get, or act as if if you should praise them like they are a god - you might...MIGHT like to work for Minacs

A typical day at work is coming in to a computer (that hopefully works), dealing with an array of customers (some of them rude but most quite pleasant) and constantly battling HR and management for schedule accommodations.

I've gained a lot of experience and knowledge of customer service and technical troubleshooting but management here is unbearable. Most of them are condescending, they care more about Apple then they do you as an employee and they tend to coerce individuals into quitting when you approach them about they're wrong doing.

The hardest part of the job is working your butt off and getting fantastic stats only for you to be stuck with night time shifts with no explanation as to why this is occurring. Also, HR handles LOA's and shift change requests very poorly, making taking time off a pain.

The Coworkers are the only thing that keeps you working day after day here, without them you would just be a slave to higher management who only cares about their own well being.

I wouldn't recommend working here for very long unless absolutely necessary.

Hourly wage is a love minimal but you always have unexpected scheduling changes and you may be required to work early morning and late at nights so if you ride the bus expect to walk or taxi it home. The Enviroment is stuffy and loud and you never know if you'll get a working computer, therefore you may be late to punch in and get docked pay. Benefits are alright and there is lots of people to help you but honestly it isn't worth the extra $1.50 per hour. Your mental health will also go down the toilet.

I really enjoyed working at Minacs with the people. The staff and management were always good to me however i felt like they chose favorites. The abuse from the dealerships was never taken into consideration especially when staff were taking time off for stress leave which i found was not fair. Bathrooms were very unhygenic to the point where the ministry of health should of went in. Over all the work place environment was very comforting.

Was a great place for starting a career and building professional skills. Would recommend for young professionals. Very friendly coworkers. Salary was a little low considering the job, but that is the nature of its business model.

I find once you work in a call centre they are all the same. Sure this call centre was okay because you got to help people with their technical issues, but for the most part, the pay is terrible and you get disrespected alot by the customers on the phone and no one seems to care. I feel I am more valuable then that and therefore will never work in a call centre again.

Every single paycheck was delayed "due to payroll" issues. The people were great to work with. The campaign I was on did not send any product samples so we were the only class on the floor without any first hand product knowledge. Management was incredibly friendly and personable. Nobody wants to work their butt off just to find that nobody has their paycheck. Its frustrating, its annoying and its not fair.