IT-enabled innovations are of increasing importance for competitive success in a range
to develop associated competencies - in-house and/or through outsourcing - consequential for creating and sustaining competitive advantage. Against the backdrop of the importance of IT-enabled innovation, the key concern of this chapter is to address
the crucial question: How do capability development strategies differ between first-movers and late entrants in IT-enabled services. We develop theory based on three explorative case studies – FedEx, UPS and DHL. An analysis of the three companies reveals that
governance choices are influenced by a company’s attempts to create, imitate, and/or
leapfrog IT-enabled innovation in varying technological regimes.
of industries including express delivery services. How companies choose associated competences - in-house and/or through outsourcing - is conseqcreating and sustaining competitive advantage. Against the backdrop of the of IT-enabled innovation, the key concern of this chapter is to address