Technical Support Scientist (m/f)

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Position: Technical Support Scientist for Bioline
Location: Based in Luckenwalde
Role:
This position reports to the Quality Assurance in Luckenwalde. The position is suited to a candidate with a degree in a life science topic and a minimum of three years’work experience with qPCR either in academic or industry. The candidate must be fluent in German and English, should also have strong communication skills and an interest in quality management systems.
The main responsibility of the global technical support scientist will be to develop, implement and maintain a global process for the receipt, documentation, investigation, review and trending of Bioline customer inquiries, feedback, complaints and support Management with information about product performance and other duties.
Hours:
40 per week, Monday - Friday.Due to the nature of the position it is occa­sional necessary to travel to London. Flexibility is required in working hours.
Salary Range:
(TBA)
Principal Duties:
Answer technical questions from customers and sales representatives by phone and email.
Create and maintain a database for all Bioline customer feedback worldwide and to follow up all customer complaints.
Analyze, review and trend customer feedback to support Management with information about post-market surveillance of Bioline’s products.
Offer technical support to all Bioline customers and the global sales team by answering technical questions resolving technical inquiries in close corporation with R&D and product managers.
Create and up-date lists with frequently asked questions to support the sales team.
Support QA in documentation and control of the deviation process
Participate in trade shows and exhibitions.
Offer technical training for team and customers
Occasional Duties:
Working for test and training reasons in the lab
Mandatory Qualifications and requirements.
Minimum: Master or Diploma in Biotechnology, Biochemistry, Molecular Biology or related topic
Minimum of 3 year's lab experience with profound knowledge and understanding of molecular biology with a focus on end-point and real time PCR.
Ability to work in an international team, collaborate with internal and external partners and communicate with people from different cultures.
Very good communication skills and a friendly personality.
Very good command of written and spoken German and English.
Skilled use of computers.
Desirable Qualifications
Knowledge of ISO 9001 and ISO 13485.
Physical requirements:
Ability to work at the computer for 8 hours
Ability to work at a laboratory bench for extended periods of time.
Ability to travel occasionally
Please submit electronic CV and covering letter in English to:
Bioline GmbH
Ms. Dr. Anja Michel
Im Biotechnologiepark TGZ 2
D-14943 Luckenwalde
Tel: +49 (0)3371 681 229
Fax: +49 (0)3371 681 244
Email: info.de@bioline.com
www.bioline.com