Job Description:

Supervises and coordinates activities of PC Specialists and related staff. Provides support, technical assistance, and/or training to all end users and company locations on personal computer hardware and software. Oversees the installation, modification, minor repairs to personal computer hardware, and technical support and training on software systems. Analyzes and resolves work problems, or assists employees in solving work problems. Attends technical conferences and seminars to keep abreast of new software and hardware product developments. Studies schedules and estimates time, cost, and labor for completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status of work activities. Analyzes department budget to identify budget increases and/or reductions. Interprets company policy to employees, and enforces safety regulations. Refers major hardware problems to service personnel for correction. Supervises activities including, but not limited to, loading specified software packages, such as operating systems, word processing, or spreadsheet programs into computer; instructing users in use of equipment, software, and manuals; answering client's inquiries in person and via telephone concerning systems operation; diagnosing system hardware, software, and operator problems; and recommending or performing minor remedial actions to correct problems based on knowledge of system operation. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Less

Supervises and coordinates activities of PC Specialists and related staff. Provides support, technical assistance, and/or training to all end users and company locations on personal computer hardware and software. Oversees the installation, modification, minor repairs to personal computer hardware, and... More