NOTE: User will need to be logged in with the SA User or SQL database rights

If there is an error at anytime during this process, there is a connection issue between the REWS and the RE/SQL database that will need to be addressed by making sure you have the correct server/database selected and/or having your IT team troubleshoot the connectivity.

Launch the ODBC connection manager - C:\Windows\syswow64\odbcad32.exe

Click on the "System DSN" tab

Double click the RE database connection

Verify the "Server" that is selected, is correct

Click Next

NOTE: The option "With Windows NT authentication using the network login ID" is normally selected on this page.

Click Next

Verify the correct database name is selected

Click Next

Click Finish

Click Test Data Source.

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If the ODBC connections all checkout, verify the database number in the BBUpdate.ini file for the RE database.

Also make sure you are allowing inbound/outbound connection on port 443 (and port 80 if your network security guidelines allow it) for the iP address tied to your Domain name.Your Domain name is associated to the bbcust URL for your site (This is critical for the plugin to be able to connect to NetCommunity database)

- Your bbcust URL is - xxxx.bbnc.bbcust.com, where 'xxxx' is your site ID.