Deputy Desk Manager

I. Purpose of the Job:

The New York Desk is part of the OCP Operational Partnership under the responsibility of the Operations Director in Paris. The NY Desk has been functional since January 2004 and currently manages programs in South Sudan, Sudan (from South Sudan), Ethiopia and Chad. Liberia will be added to the portfolio in the next months.

Under the general direction of the Desk Manager, the Deputy contributes his/her operational expertise to the analysis and monitoring of intervention needs and implements, evaluates and provides management oversight for programs in assigned countries that provide medical and humanitarian assistance to vulnerable populations. S/he helps to ensure that program goals are met in accordance with MSF’s ethical code and operational principles, while safeguarding MSF’s independence of action and analysis.

As a member of the Operations Department, the Deputy Desk Manager contributes to the development of the operational plan and policy of the “MSF-France, USA, Japan and Australia partnership” and contributes significantly to the development of the operational objectives of the programs for which s/he is responsible. S/he actively participates in the appropriate sharing of information within the partnership and the MSF network and in the development and dissemination of appropriate advocacy messages based on operational needs and concerns. S/he works closely with the Desk Manager to organize and supervise the work of professional staff forming part of the Desk Team to ensure program quality and appropriate management of financial and human resources.

II. Essential Functions and Responsibilities:

Participates in debates and decision-making processes concerning the operational plan for the organization within the Operations department

Participates in the ongoing annual cycle of operational planning and monitoring

Is a key contributor to the development of the operational plan for the NY Desk, analyzing the needs of the desk countries and developing intervention proposals for peer review in Operations.

At the desk level:

· Manages Desk Team in the absence of the Desk Manager in order to manage and coordinate the programs.

· Provides specific support to desk members according to background and experience.

· Oversees internal and external communications in the absence of the Desk Manager

o Ensures appropriate and adequate circulation of information between the field and headquarters.

o Contributes to the selection, development and implementation of advocacy issues pertaining to assigned countries

· Taps into MSF-USA support for NY Desk programs, participates in maintaining a close collaboration especially with the advocacy unit, medical department, communication department and field HR department.

· Presents at Info Days and MSF trainings within OCP.

· Participates in the Management Team of MSF USA, boards and the staff meetings, in the absence of the Desk Manager.

At the field level:

· Supervises the set-up of programs in conjunction with the Desk Manager.

· Monitors the contexts of Desk countries with a view to a permanent adaptation of these programs, particularly concerning medical issues.

· Evaluates programs periodically for quality and effectiveness, particularly from a medical point of view in coordination with the Desk medical referent. Recommends re-direction and/or closures, as needed.

· Oversees the management of the Country Coordination teams in conjunction with the Desk Manager

o Provides oversight and support to the Heads of Mission, Medical Coordinators and their field coordination teams

o Ensures that the Country Coordination team carries out appropriate and effective HR management; makes decisions on team management issues if necessary.

Informs, raises awareness and develops knowledge among MSF-USA of field programs, operational concerns, humanitarian principles and values, and medical and operational topics through regular staff briefings, presentations and other means.

Provides field expertise and support to all other departments of MSF-USA, particularly Communications for public communications and publications with program content (website, press-releases, email newsletter, Alert, Annual Plan, etc) and Development for marketing and donor materials with program content.

III. Qualifications:

MSF field experience, including:

Minimum of 2 years in position of Head of Mission or Medical coordination;

Exposure to highly political environments and humanitarian crises;

Hands-on experience with MSF principles of temoignage;

Experience in emergency contexts strongly preferred.

· Demonstrated leadership and management skills.

· Proven and demonstrated analytical and political skills; excellent judgment and diplomacy.

· Strong interpersonal and written and oral communications skills in English and French. Other languages an asset.

· Ability to synthesize complex and sensitive material, and communicate it effectively to others.

· Ability to travel extensively (30%) within the United States and to Europe and/or to serve in the field for several weeks at a time.

Director of Communications (MSF-USA)

Purpose of the Job:

Under the general direction of the Executive Director, plans, coordinates and directs communication strategies, activities and staff-members engaged in developing messages and materials designed to inform both US and international English-speaking audiences of MSF, its field activities and the humanitarian principles that underpin them; to raise awareness about the plight of the populations we serve; to promote public communication aimed at exposing and describing the field reality, including dilemmas and challenges; and to garner public understanding for our advocacy messages related to field operational concerns and the Access Campaign, via the media, print and digital channels , public awareness and advocacy campaigns, conferences, etc. Guides the communications efforts of all MSF USA in developing a coherent voice and delivering clear public messages, whether in fundraising materials or advocacy campaigns.

As a member of the Management Team, the Communications Director participates in developing collective decisions, and setting priorities for MSF USA given resource constraints, approving internal policies and making collective recommendations to the Board of Directors, especially through the Annual Plan. Through the Management Team, direct communication with other Departments, and participation on other cross-departmental teams, as needed, the Director integrates the activities of the Communications Department with the rest of the office.

Through intensive interaction with the Operational Centers, the field teams, and the Access Campaign, the Communications Director participates in defining and carrying out MSF’s communication strategies and activities. The Communications Director works with other the Directors of Communications of the OCP Partnership (currently MSF-France, MSF-Japan,and MSF-Australia) to ensure the implementation of the OCP Strategic Orientations. When a member of the international Communications Directors meeting participates in formulating and administering organization-wide communication strategies and messages. .

Essential Functions and Responsibilities:

DEPARTMENTAL ACTIVITIES (50%)

Leads and oversees the development and implementation of US efforts to increase awareness of MSF’s activities, accomplishments, and concerns, expertise and values through the media, speaking events, internal print and digital publications via the following areas of activity.

Communications Support to Field Operations and Advocacy

Collaborates closely with the Humanitarian Representation and Advocacy Unit to design and carry out communications strategies and activities aimed at garnering public understanding of MSF’s field activities, operational concerns and advocacy messages.

Collaborates closely with the US Access Campaign, the Access Campaign team in Geneva and the field to design and carry out communications strategies and activities aimed at garnering public understanding and support of the Access Campaign’s advocacy messages.

Constantly monitors medical operational developments , and supports the formulation of advocacy messages and approaches as issues arise. Directs the implementation of the approaches as they pertain to the activities of the Communications Department.

Works with the OCP Communications Director to ensure the effective and timely implementation of the OCP Strategic Orientations for Publications Communications.

Participates in defining communication strategies and policies for field missions that are under the management of the OCP NY Desk, in support of the OCP NY Desk Communications Officer and OCP NY Desk Manager.

Assists the OCP Deputy Medical Director and members of the Medical Support Unit in devising communications strategies, policies, and activities to advance the objectives of the delegated medical dossiers (currently, antibiotic resistance/infectious diseases, tropical medicine, diarrheal diseases, and health information systems).

Works with the decentralized positions of Epicentre, and other satellites, to develop communications strategies, policies, and activities aimed at deepening the understanding of the general public, donors, prospective field staff, and key strategic audiences (e.g. public health experts) of MSF’s operational field research.

Maintains regular contact with North American office of the Drugs for Neglected Diseases initiative (DNDi) to coordinate public communications activities, when appropriate, related to the R&D of neglected diseases and access to therapeutic products.

Oversees the organization of public conferences and speaking events that present MSF’s field activities, explain MSF’s medical-humanitarian values and principles and support field operations and Access Campaign advocacy messages.

Participates as a core member of the MSF-USA Crisis Cell (composed of the Executive Director, Communications Director, and Field HR Director, and other staff as needed), and develops, maintains, and executes crisis communications strategies related to critical incidents (e.g. abduction of MSF-USA field staff; medical evacuation of MSF-USA field staff; breach of confidential donor data; financial malfeasance).

Working through the MSF-USA Crisis Cell coordinates, as appropriate, with responsible Operational Center CMT in the management of critical incidents affecting MSF-USA field staff.

Coordinates – when requested - MSF’s international communications during crises, sometimes from the field and Access Campaign events.

MSF Network Internal Communications & Coordination

Maintains contact and fosters relationships with the Communications Directors of all Operational Centers and the International Office

Actively contributes to the elaboration and implement of DirCom5 priorities.

Media Relations

Supervises the Media Relations Director who directs the strategic planning the strategic planning for, and collaborates in the implementation of media activities that target US audiences, US-based media with an international focus, and worldwide English-language media with messages that bear witness to MSF field activities and support our advocacy messages.

Ensures that the Media Relations Unit assists and coaches MSF staff and field staff, BoD and BoA members with preparation for media interviews, public speaking engagements, presentations, and preparation of articles and/or opinion pieces for publication.

Develops and maintains high level contacts – particularly with editors -- and relationships with domestic and international media representatives to create opportunities for keeping MSF in front of public.

Develops ideas and opportunities for feature articles, interviews, presentations, and other public relations activities that promote awareness of MSF, its field work and advocacy efforts.

Researches and pitches stories to media on MSF personnel and projects.

Writes and distributes press releases in conjunction with international communications network

Maintains database of public relations contacts.

Public & Internal Events

Supervises the Public & Internal Events Manager who directs and oversees the strategic planning, including the development of themes and selecting target audiences in the US, for speaking events and/or special exhibits that bear witness to MSF field activities and support MSF’s advocacy messages.

Supervises the Public & Internal Events Manager who leads the development of public engagement strategies through the creation and execution of offline (e.g. panel discussions, film screenings, exhibitions) and online (e.g. webcasts, Reddit AMAs) activities

Working with the Association Committee of the MSF-USA Board, supervises and supports the Association Coordinator (including the recruitment of additional staff to the rotating pool) in the achievement of Associative objectives.

Working with the OCP Association Coordinator, supervises and supports the OCP Association Communications Officer in the development of content and activities to foster debates on and awareness of operational issues and associative challenges.

Oversee the Guides and advises on the preparation and presentation (content and logistics) of public education projects.

By co-supervising the Medical Editor, ensures the development of medical publishing strategies aimed at sharing MSF’s operational research through peer-reviewed scientific journals, medical blogs, and scientific forums.

Supports development and implementation of communications strategies to achieve Access Campaign priorities both internationally and in the US.

Brand Management & Trademark Protection

Supports the Executive Director, Executive Officer, and legal counsel, to ensure the protection of the “Without Borders” trademark.

Evaluates costs and benefits of licensing the MSF trademark for use in films, documentaries, or other channels in the US, and presents these requests and risk assessments to the Executive Director for approval.

Ensures the regular monitoring of the perception and awareness of MSF’s identity and principles among the US public, donors, and opinion leaders through the execution of public opinion polls

Fundraising

Collaborates with the Development Director to develop and ensure effective implementation of strategies and approaches to achieve five-year fundraising goals

Works with the Development Director to ensure ethical practices consistent with MSF’s humanitarian principles and internal policies in all fundraising activities

Works with the Development Director to develop, maintain, and implement MSF-USA’s corporate gift acceptance policy, including the critical evaluation of corporate or other fundraising opportunities that fall within “grey zones” of existing gift acceptance policy

Develops and maintains contacts with Communications Directors counterparts from other humanitarian and relief organizations; US government agencies; UN and other multilateral bodies based in US.

Web Team (CMS Project)

Supervises the Web Manager who oversees a four-person team that maintains and develops the CMS Platform, which currently supports the websites of MSF-USA, MSF-UK, MSF-Canada, MSF-Ireland, MSF-Czech Republic, and MSF-Italy, as well as the website of MSF operations in Myanmar. By the end of 2015, the Platform will also support the websites of the MSF-Belgium, MSF-Luxembourg, MSF-Mexico, and MSF-International.

Supervises the Web Manager in the development of the annual budget for the CMS Platform, and coordinates with the Communications Directors of the participating sections and offices.

Works with the MSF-USA Finance Director in development of cost-sharing models and rebilling to participating sections and offices.

Delegates authority, consults with and guides staff to achieve goals. Provides ongoing feedback in a context of mutual respect.

Holds regular departmental meetings to coordinate activities and exchange information, to gather input for MT agenda, and to report to the team regarding MT and BOD decisions, and to provide ongoing support and problem resolution.

Sets clear attainable objectives for staff, evaluates employee job performance accordingly, in accordance with established MSF procedures, and collaborates with staff to establish appropriate development paths.

Participates in developing and carrying out organization-wide goals and objectives, formulating and administering organizational policies, and in making decisions with an organization-wide impact as a member of the MSF USA Management Team.

INTERDEPARTMENTAL COORDINATION (5%)

Explores opportunities and advises on communications needs of other departments and organization-wide activities.

Reviews and advises on publications produced by other departments, especially Fundraising, Program and Field HR.

Works with marketing and other fundraising personnel to coordinate communications activities that support promotional and fundraising activities.

Works with Field HR to support outreach activities and develop communication tools that support the goal of recruiting qualified field personnel.

Participates in the Access Campaign working group, and plays a key role in developing communications strategies and carrying out communication activities for the Access Campaign in US and Anglophone media.

Participates in defining and communicating a strategic approach to the Internet, Intranet and Extranet with regards to the needs of MSF USA and the network.

Attends monthly staff meetings and several annual office-wide debates to participate in information sharing across all departments, and to keep staff informed on important MSF topics so they will be able to contribute to the organization’s ongoing development.

MSF NETWORK COORDINATION and REPRESENTATION (10%)

Participates in formulating communication strategies and carrying out communications activities to increase awareness of MSF’s activities and concerns, expertise and values through the media, speaking events, internal publications, via intensive contacts with other MSF sections, the field teams and via representation on international and OCP communications platforms.

Reviews and selects materials produced by others in the MSF network for adaptation and use in the US and/or internationally.

Develops departmental budget for review and approval by Executive Director and the Board of Directors. Implements, controls and reviews approved departmental budget, in accordance with MSF’s policies and procedures. Responsibilities include quarterly budget review and revision, signing and administering departmental contracts, reviewing and signing off on others’ purchase orders, expense reports, credit card reports, and timesheets, and managing own credit card. Is one of the signatories for MSF USA financial documents.

Extent of Public Contact

Regularly represents MSF to external contacts, including senior representatives of the media, policy makers, and other NGO’s regarding complex and/or sensitive subjects. Within the MSF movement, the Director interacts with all levels of staff, field volunteers and Board to strategize, plan, and coordinate, as well as to stay abreast of MSF issues and to research topics.

Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

Must be able to travel as required (minimum 25%) for standard domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.

High 130’s, salary commensurate with experience. Great benefits. Generous paid time off. A friendly, supportive environment with growth potential.

Senior Analyst, Fundraising

I. Purpose of the Job

The primary responsibilities of the Senior Data Analyst are to ensure the quality of fundraising data and to develop reporting mechanisms which provide clear attribution of effort and resources to fundraising results across all channels. The Senior Data Analyst is responsible for reviewing strategy and audience segmentation plans for the mail, email, telemarketing, and other channels with an aim to align campaign-tracking structure among each business unit. The Senior Analyst contributes significantly to projects which improve MSF-USA’s fundraising systems and the business rules we develop to manage them.

The Senior Analyst has direct supervision of the Marketing Data Analyst, who provides vital technical support to the implementation of marketing campaigns, especially in digital channels. The Marketing Data Analyst is also responsible for managing all departmental data requests, and the Senior Analyst is ultimately responsible for ensuring that data requests are fulfilled quickly and accurately while maximizing the use of vendor data service bureau resources whenever possible.

II. Essential Functions and Responsibilities

Campaign Planning and Fulfillment (25%)

Participates in planning of house marketing campaigns and oversees implementation of renewal data strategies in the campaign plans.

Creates and maintains clear instructions for creating campaign tracking codes for both internal campaign managers and marketing vendors. Maintains documentation for definitions of source code and donor attributes which are used to analyze campaign performance.

Reviews and approves plans for house mailings created by agency and ensures all source code data files uploaded to the database of record are complete and accurate.

Approves segment groups for solicitation, ensures all data are pulled from donor database accurately and that contact history and results are uploaded for each campaign

Participates in weekly data conference calls with direct marketing agency and email marketing consultant (OMP), database vendor and data service bureau (ROI), and other vendors who support campaign implementation. Works closely with Director of Development Systems and Operations team to resolve data problems which affect segmentation strategy and execution.

Works closely with business units which focus on high-touch donor relationships (Major Gifts, Foundations, Corporations and Planned Giving) to be sure fundraising and cultivation campaigns are fulfilled correctly and contact history from these activities is tracked correctly in donor database

Reporting of Campaign Performance, B to A and Key Performance Indicators (25%)

Takes primary responsibility for accuracy of reports and dashboards used for tracking campaign performance and key performance indicators across department:

Works closely with Analysis vendor (Integral) to understand how performance is currently tracked and reported across all channels. Creates and maintains documentation of dashboard reporting functionality with support of Analysis vendor

Creates new reports and systems for tracking key performance indicators as defined by Department Director and business unit managers. Oversees the work of technical vendors to create new reports when necessary

Compiles routine reports of budget-to-actual expenditures and revenue for all budget lines managed by the Development Department.

Works closely with Director of Development Systems to provide budget projections and revisions in timely and accurate way according to format and deadlines set by the Finance Department.

Oversees preparation of all budget reports and re-forecasting for entire Development Department; facilitates preparation of annual and semi-annual revenue and expense budgets with each business unit manager.

Ensures MSF-USA is able to accurately assess returns on its fundraising investments. Ensures all campaign costs have been entered in donor database completely and accurately.

Conducts periodic audits of budget performance for revenue and expense based on financial data extracted from the general ledger

Systems Analysis and Implementation (25%)

The Senior Analyst plays a key role in support of department initiatives to improve fundraising systems and the continuous improvement of quality of data used for campaign fulfillment and reporting:

Analyzes causes of data hygiene problems which affect campaign results and lead to donor aggravation. Makes recommendations to Director of Development Systems for systems improvements which will improve data quality. Investigates problems with data synchronization routines between various business applications (e.g. email blasting platform, peer-to-peer fundraising platform) and donor database and manages systematic improvements. Works closely with Director of Development Systems and Development managers to adapt systems to changing or unmet business needs: from gathering requirements, negotiating solutions, developing specifications, and working with vendors to test and implementation of changes.

Supports department-wide efforts to create and maintain clear process documentation with an aim to increase efficiency in all critical business functions performed by Development department staff

Supervision of Marketing Data Analyst (25%)

Develops systems for tracking the fulfillment of routine and ad hoc data requests assigned to the Marketing Data Analyst. Ensures accuracy of fulfillment of data requests. Ensures requests for new campaign and source codes are fulfilled accurately and quickly.

III. Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IV. Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week during normal business hours for a minimum of 35 hours.

Must be able to travel as required for standard domestic and international business travel.

V. Qualifications

Required:

Minimum 5 yrs. relevant work experience, preferably in a non-profit, plus Bachelor's degree, or equivalent combination of education and experience. Masters degree in marketing, statistics or business administration preferred.

Proven very strong ability to manage vendors, keep to deadlines

Experience in managing the donor-beneficiary relationship and strong understanding of the needs and expectations of donors.

Low to High 80’s, salary commensurate with experience. Great benefits. Generous paid time off. A friendly, supportive environment with growth potential.

Social Media Manager

I. Purpose of Job

The New York Office of MSF seeks a Social Media Manager (SMM) who will be responsible for the day-to-day and long-term conceptualization, implementation, and tracking/analysis of MSF-USA’s social media strategy, with a special focus on understanding the broader social media landscape and cultivating digital engagement. S/he would work in the Web and Publications unit of the Communication department, reporting to the Editorial Director, while also collaborating extensively with other units of the Communications department, as well as the Development and the Field Human Resources departments. All activities and initiatives will be carried out with the same purpose: to expand the audience and support networks that exist for MSF activities, and to find new and better ways to deliver messages and updates about MSF’s work, our needs in the field, and our overall mission.

II. Essential Functions and Responsibilities:

A. PLANNING/IMPLEMENTATION (50%)

Strategy and Engagement:

Given the crucial role social media and digital engagement plays in our communications strategy, the SMM will need to:

Map thoroughly and understand intimately the social media landscape, and to use this knowledge to adapt/devise MSF-USA’s social media strategy as it pertains to communications, development, and field human resources, all to cultivate greatest possible exposure of our material and the greatest possible engagement with followers and new audiences.

Oversee and shape MSF-USA’s communications across platforms already in use (Facebook, Twitter, Tumblr, Instagram, Flipboard) and those we might use in the future (Snapchat, LinkedIn, Pinterest, etc), taking a lead role in determining the platforms towards which we should and should not be devoting resources.

For specific existing accounts, this means: monitoring Twitter to track MSF mentions, key words related to operations, and any relevant trends; monitoring Facebook posts and comments and track what followers are saying and what other similar organizations are doing on the platform; watch Tumblr and Reddit for MSF mentions, MSF posts, and any potential opportunities to engage with audiences; answer direct questions posted on SM when and as appropriate, tracking down and providing the correct information requested in a timely manner.

Help conceptualize and develop ideas to increase engagement among our followers. This could mean working with the communications teams in New York and in other offices to create certain pieces of content for certain audiences, or cultivating user-generated content or content created by MSF field workers, or working with influencers on specific communications, marketing, or advocacy campaigns, or finding specific communities to engage on specific topics (women’s health, trade policy, etc.), and more.

Suggest actions that Comms can take in real time in order to take advantage of positive sentiment or to repair negative sentiment, or to provide needed information or corrections. Take action against slander of MSF on SM.

Help prepare crisis management guidelines for social media and then, during crises/emergencies, serve as point person for monitoring and getting others to help monitor SM, setting strategies for timely, accurate responses.

Attend and benefit from presence at events and conferences with a social media focus (SXSW, etc), in order to develop new leads and possibilities that break new ground for MSF’s social media operations.

Collaborating with Different Departments/Offices:

Participate in the greater (global) MSF social media and digital networks to coordinate posting and campaigns, to develop and implement global initiatives that originate with other offices, and exchange ideas about what works, what doesn’t, what’s worth trying, and what isn’t. In a similar vein, help develop ideas for the use of social media in the field.

Liaise with and advise the Field Human Resources department (which is responsible for recruiting and sending field workers to MSF project sites) to develop recruitment-focused content, posts and events on SM (such as Tweet chats, Reddit AMAs, etc), especially for urgently needed job profiles.

Work with other departments as needed, including the Medical department and Access campaign, particularly around advocacy efforts and longer-term efforts (such as Access’ work on vaccinations or the Trans-Pacific Partnership), and help track and analyze the results.

B. ANALYTICS AND ANALYSIS (35%)

Using Radian6 or other similar tools, track MSF mentions in SM daily. Track all MSF mentions in the US and track terms of interest, depending on current needs.

As assigned by the Editorial Director and Director of Communications, oversees the work of external consultants and acts as primary technical contact with vendors in areas such as web server “health and security.”

IV. Fiscal Responsibility

Works in consultation with the Editorial Director to develop and track budget.

Works with the Editorial Director and others to identify, evaluate, and hire Web, Internet, and Special Project-Related vendors and freelancers in support of communications objectives.

Reviews and evaluates contracts with the Editorial Director and, support from Finance & Administration, for subsequent approval by the Director of Communications or Director of Development as appropriate.

Reviews, codes, and submits web-related invoices for approval by the Editorial Director and processing by Finance.

IV. Extent of Public Contact

Regularly represents MSF to social media audiences and to key technical vendors. Within the MSF movement, interacts with other web masters.

V. Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VI. Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

Must be able to travel as required for standard domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.

VII. Salary: Low to mid-70s, depending on experience.

VIII. Qualifications:

Applicants should have at least five years of related professional experience, including at least three years of experience in a social media management role.

Applicants should also have:

- fluency in the world of social media

- a track record of innovation and collaboration

- extensive experience in data analysis and using monitoring programs

- experience presenting data in an interesting, helpful way

- interest in listening to other people and asking them questions, and a lot of flexibility

- an interest in MSF’s international medical humanitarian work

- experience working inter-departmentally and with counterparts in different countries

- excellent writing and editing skills

PREFERRED:

Knowledge of graphic design and web site design, and experience with Photoshop, and Final Cut Pro X are helpful.

Training Officer

Purpose of the Job:

Under the supervision of the Director of Field Human Resources, identifies needs, develops content, administers & facilitates training programs to MSF staff with a specific focus on OCP (Operational Center Paris). Leads the design & delivery of Team Management trainings in the field and in Head Quarters, and supports other OCP training courses and initiatives designed to enhance management competencies.

Essential Functions and Responsibilities:

Strategic Planning & Intersectional Coordination (20%)

Works in conjunction with the OCP training department to ensure alignment with strategic plans, with a specific focus on management issues. Please note, it is part of the OCP training strategy to cooperate with OCG (Operational Center Geneva) for some management training initiatives.

Leads the promotion of team management trainings within OCP to build familiarity with the contents of the program & support for the further development of new modules & courses.

Develops and maintains inter-network contacts with other trainers in MSF to include organizational best practices in team management training, as well as to share OCP team management training practices and materials

Contributes to other training initiatives in the MSF movement when applicable.

Development of training courses, materials and other initiatives (30%)

Designs Team Management training courses and modules for OCP staff, including field and coordination teams.

Designs other support initiatives, such as coaching and mentoring to enhance management competencies for MSF field staff

Adapts the content of existing Team Management training modules to allow them to be delivered as stand-alone sessions in other OCP trainings.

Creates comprehensive facilitator guides, in English & French, for all training modules.

Directs the development of new audio-visual support materials (eg: training videos, podcast interviews). Works with the Communications department to maximize the use of MSF press releases, podcasts & other existing communications materials.

Ensures all course materials are available in both English & French, and other languages when requested.

Researches, designs and implements the use of evaluation tools to assess the effectiveness of all management trainings and adapts training modules accordingly

Participates in external professional associations to ensure MSF is aware of & utilizing best training & development practices.

Develops follow-up training or other support to course participants to contribute to continual improvement of management practices in OCP.

Facilitation of Management courses (25%)

Directs the delivery of:

existing Field Management training (Level 1) in the field (approx. 8-12 times per year). Acts as lead facilitator approx. 2-4 times per year.

new management training programs, in the field or at HQ

Organizes the delivery of all modules adapted for other OCP training courses, in HQ and the field. Including liaison with field teams to ensure logistics are in place for the delivery of training courses.

Develops budget and has direct fiscal responsibility for all costs related to the development & translation of course materials.

Ensure sufficient pool of trainers to deliver management training. Including identifying, and/ or recruiting new trainers.

Maintains a record of all MSF staff attending management training courses. Provides country HRCos with the details of all national staff attending courses so that the details can be entered into Homere.

Support to MSF-USA Field HROs and Outreach Coordinator (15%)

Supports MSF-USA’s Placement Officers and Outreach Coordinator in identifying ongoing training opportunities for field staff, both within and outside MSF

Develops & maintains contacts with the training departments in all operational centers (OCs) in order to

Facilitates modules at the MSF-USA Info Days’ as requested by the Recruitment Officers. Reviews the content & delivery of any activities & modules as requested by the Recruitment Officers.

With Outreach Coordinator, builds relationships with US medical association to:

investigate opportunities to have MSF field work recognized as CECs

identify short professional trainings with particular relevance to MSF field work

Interdepartmental Coordination (10%)

Attends weekly Field HR staff meetings and other office department meetings to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development.

Develops regular meetings with all office departments in order to be aware of internal resources that can be repurposed &/or incorporated into existing & future training modules.

Attends monthly staff meetings and office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development.

Field Assignments

May take on occasional field assignments (4-6 weeks duration) to respond to urgent field needs, in addition to facilitating field trainings.

Supervisory Responsibilities:

Identifies, recruits and supervises field staff hired to facilitate the Field Management training program.

Does not directly supervise any regular permanent staff, but does give assignments to and coordinates work with an an Assistant and several office volunteers.

Develops budget and has direct fiscal responsibility for all costs related to the development & translation of course materials.

Has indirect fiscal responsibility by supporting CoFiRHs and HRO at the des level to hold the Field Management trainings in their countries. Ensures all costs related to country based trainings are charged &/or on-charged to the appropriate mission.

Extent of Public Contact

Represents the MSF movement to other NGOs and educational institutions. Within the MSF movement interacts with all levels of staff, field workers and colleagues at other sections to strategize, plan, and coordinate, as well as to stay abreast of MSF issues and to research topics.

Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days per week for a minimum of 35 hours. Must be available to work before 9:00 am, and after 5:00 pm or on weekends, as required.

Must be able to travel as required for domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.

Low to High 80’s, salary commensurate with experience. Great benefits. Generous paid time off. A friendly, supportive environment with growth potential.

***Application Deadline - April 10, 2015.

Web Developer

Doctors Without Borders/Médecins Sans Frontières (MSF) provides assistance to populations in distress, to victims of natural or manmade disasters, and to victims of armed conflict, irrespective of race, religion, creed or political convictions. When medical assistance is not enough to save lives, MSF will speak out against human rights abuses and violations of humanitarian law its teams witness while providing medical relief.

MSF is currently seeking a Drupal Web Developer for a fulltime six month contract role, with the possibility of transitioning into a full time staff position (with full benefits) after the contract period. The Web Developer will work as a part of the MSF Web Team, an international distributed team responsible for MSF’s Web presence and overseen by management (Director of Communications and Web Project Manager) at MSF's New York office. This position requires regular onsite presence, based in any one of MSF's country offices in North America or Europe, but for the right candidate could transition into a primarily remote position after the initial contract period.

Responsibilities:

DRUPAL DEVELOPMENT AND DRUPAL SITE BUILDING (70%)

Working as a member of the MSF Web Team, the Web Developer is responsible for the maintenance, ongoing growth, expansion of functionality, and support of the MSF Drupal content management system and international country site Web platform, MSF Association multisite Web platform, and a host of other smaller internal and external MSF Web sites.