Brief history

A high street fashion brand, Benzer is regarded as one of the oldest fashion retail stores in the country. Known for their exquisite ethnic and indo-western formal, casual and bridal fashion apparel, Benzer has been making every occasion, festival and event more special and memorable. Even today, the showroom at Breach Candy remains the flagship store, but the brand has expanded to include more extensions, namely Benzer Women and Benzer Men. The former is a new retail format, which aims to replicate the experience and product mix of Benzer Breach Candy in a smaller format in locations in and outside Mumbai. Benzer Men, as the name suggests, is a sub-brand that focuses on an extensive range of men's wear. Such a retail strategy was developed by the company in order to meet the retail wave in India, head on.

Long before the age of globalization dawned in India, Benzer opened a fashion store in 1982 strategically located on Mumbai's very own 'golden mile' in the heart of the glittering, up market district of Breach Candy. The Store became a landmark in more ways than one, heralding the beginning of the retail and consumer revolution in the country. Over the years Benzer has managed to adapt to changing market dynamics, closely following the pulse of retail and consumer trends, often defining them, through innovation, in-depth market knowledge and a pro-active approach.

A completely homegrown fashion brand, Benzer enjoys a vast international customer base, consisting mainly of high net-worth, discerning Non-Resident Indians, apart from the loyal and constantly growing local clientele. The brands effective advertising and striking photo shoots have attracted attention and mindspace locally and now with their highly functional and designer online presence, Benzer products are available and accessible to people across the globe, strengthening the brand's presence internationally.

Over the years, the brand has acquired significant equity, not just in terms of customer perception and brand image, but also in terms of financial success, posting double digit growth figures enabling the group to diversify its interest into a host of activities-from a food processing and cold storage complex to stock broking to the manufacture of vital chemicals, to name a few.

a) Savla foods

Savla Foods was India's first and largest multi-level, multi-product and multi-temperature cold storage spread over 3.5 acres of land with a capacity of 25,000 M.T. and constructed storage area of over 20 lacs cubic ft.

Arena jewelers

Arena Jewelers caters to a clientele who wish to buy fashionable and trendy jewelry, ornaments, gem stones and diamond sets in gold, silver and platinum. With showrooms at Breach Candy, Ghatkoper and Borivali in Mumbai, Arena is in the process of developing an expansion strategy through owned, leased and franchised stores.

Involved in the manufacturing of office chairs and pioneers of Ergonomic office systems, Eurotech introduced the concept of specialized office seating systems and modular furniture for the first time in India with German collaboration.

The company has a presence all over the country through a network of branch offices and dealerships. Its clients include companies primarily from the banking and IT sectors, including names like IBM, Wipro, Infosys, Tata Consultancy etc.

Savla Chemicals is India's sole manufacturer of Isobutylene, which is used in the manufacturer of pesticides. The Savla Chemicals Plant is situated at Ankleshwar near Bharuch, and features a completely automated production and distributed control system.

a) Savla Foods

Savla Foods was India's first and largest multi-level, multi-product and multi-temperature cold storage spread over 3.5 acres of land with a capacity of 25,000 M.T. and constructed storage area of over 20 lacs cubic ft.

Savla Foods and Cold Storage Pvt. Ltd.

b) Arena Jewelers

Arena Jewelers caters to a clientele who wish to buy fashionable and trendy jewelry, ornaments, gem stones and diamond sets in gold, silver and platinum. With showrooms at Breach Candy, Ghatkoper and Borivali in Mumbai, Arena is in the process of developing an expansion strategy through owned, leased and franchised stores.

Arena Jewellers

c) Eurotech

Involved in the manufacturing of office chairs and pioneers of Ergonomic office systems, Eurotech introduced the concept of specialized office seating systems and modular furniture for the first time in India with German collaboration.

The company has a presence all over the country through a network of branch offices and dealerships. Its clients include companies primarily from the banking and IT sectors, including names like IBM, Wipro, Infosys, Tata Consultancy etc.

Address:

Eurocenter

d) Savla Chemicals

Savla Chemicals is India's sole manufacturer of Isobutylene, which is used in the manufacturer of pesticides. The Savla Chemicals Plant is situated at Ankleshwar near Bharuch, and features a completely automated production and distributed control system.

Address:

Operations and marketing

The operations and marketing team manage the back office retail operations of the company. They ensure brand visibility and awareness. The marketing team is in charge of advertising and mainstream brand communication.

Merchandising and Design

The merchandising and design team work hand-in-hand to enhance the brand retail experience. Benzer has always been known not just for its superlative designs but also for its retail merchandising, displays and creating a complete brand experience for the customer.

The Benzer design team works consistently to deliver a cutting edge fashion design that also caters to the Indian film industry.

Sales Team

The sales team is the brand's primary mode of personal interaction with the customer and constitutes an important aspect of how the brand communicates, what it communicates and the lasting perceptions it creates.

The team manages the shop floor efficiently, interacts with customers, engages them in friendly conversation and offers valuable and interesting suggestions about fashion trends.

Benzer runs all its operations from its flagship store and we are constantly looking out for new talents in the field of designing, clothing, merchandising, public relations, floor managers, sales personnel and computer literate personnel. With its new online division we expect our workload to increase substantially. If you feel you have the right qualifications to be a part of the Benzer team in any field do send in your resume or call for a personal appointment.

Benzer, as of today, has not appointed any agents nor commissioned any individual or an entity to manufacture under license or otherwise, sell and display any Benzer outfits, accessories and clothing. Benzer has NO franchises anywhere in the world.

Genuine Benzer products can only be purchased from the locations mentioned in this section and on www.benzerworld.com

If ever you do come across any person or establishment claiming to sell Benzer clothes, please do inform us to help us minimize the sale of fake Benzer goods/outfits and designs.

Top Questions

How will you dispatch my order?

We use the finest international air couriers to ensure your order reaches you at your doorstep in the fastest possible time. Most orders are delivered within 72-96 working hours of dispatch; but these times may vary depending on where you are located and your local customs authority.

How long will it take for my order to reach me?

The time taken for the product to be delivered has been mentioned for each of the product under all categories. We will inform you immediately just in case we require more time for a particular item.

How do I track my order?

Once the order ships a tracking number will be sent to you automatically in a confirmation email from us, including the expected delivery time for your reference. You can log in to your account, under 'my orders' you can track your shipment by clicking on airway bill no under 'Track shipment' or open the order form. You can also contact or visit the carrier website to track your package.

Please note: The order tracking is an live update from the carrier. If you cannot see any information on our website in your account, please allow up to 24 hours for further updates.

How do I check the status of my order?

On receiving your order, BenzerWorld will confirm the same with an e-mail and a unique order number. Subsequently you can check the status of your order online by logging in to your account, under 'My Orders' you can check against the order no for an update. At any point you are most welcome to e-mail us on contact@benzerworld.com regarding queries related to your orders and BenzerWorld will try its best to keep you well informed and updated.

What do you charge for shipping and handling?

The shipping charges are determined by the weight of the product and the country it is being shipped to. Both these details are provided against each product for all categories.

Can we pay in any other currency besides Indian Rupees (INR)?

No matter from which part of the world (except India) you place an order at www.benzerworld.com, the amount debited from your account will be in your local currency (approximately) equivalent to INR price of the item ordered. Please note that all currency conversions are estimated and the price that you see will be close to the actual price, but not necessarily the exact price of an item. INR value is what is charged to the client, and is credited to Benzerworld. Any difference between this amount and the amount on a client's credit card statement is attributed to bank charges/commission for currency conversion. Benzerworld has no say or control in determining what these charges are and it is understood that the customer will bear these charges (if any).

Can I return an item?

Keeping in mind the very basic nature of every Benzer outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect customer's ability to support Benzer's "no return no exchange" policy to help us deliver the very best and latest in Indian fashion. Kindly be informed that Benzer will not be able to refund any online sales at www.benzerworld.com under any circumstances. Benzer firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered. Benzer trusts and has faith in its customers for making its online venture successful so that every year Benzer can deliver and probably exceed customer's expectations and beyond.

Is my personal information secure?

Benzer believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on www.benzerworld.com. It is Benzer's policy to never send / share private information, such as your credit card number, via e-mail. In fact, Benzer recommends that you adopt this practice in all your Internet activities. benzerworld.com can only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology.

Can I order outfits from benzerworld.com that are not on the website?

Yes. Benzer has maximized its efforts to provide a complete online shopping experience. We understand that you as a customer may have different requirements such as

1. You may wish to order an outfit which is not showcased at benzerworld.com, or

2. You may wish to modify the design (Embroidery, Pattern, Fabric) of a showcased outfit at benzerworld.com, e.g. you may wish to add sleeves to a sleeveless blouse, or

3.You have a specific occasion coming up and you would like our team of designers to design something specifically to your taste. All of the above (and more!) can be achieved very easily by placing a Custom Order. Please follow the steps below to make your very own personalized purchase:

a. Send us an email describing your requirements in detail. Our ability to serve you better will be greatly enhanced by the specific information you are also to provide.

b. Based on your requirement, Benzer's Design team will select or design the appropriate outfits / accessory / jewelry that are in tune with your expectation

c. You will receive a detailed description of the item(s) requested along with the price (If Possible, we will attach digital images of the same)

d. After mutual confirmation on price and design, benzerworld will send you an email with your unique custom bag link

e. This link will take you directly to a custom bag wherein you can see all the items that you requested.

f. You can then complete the personalized purchase online using your credit card

g. Voila! Your very own personalized outfit (or accessory / jewelry) will arrive at your doorstep in the specified time duration

h. It is as simple as that. All you have to do is send an email to benzer@benzerworld.com

How long will it take to get my outfit?

Any order placed with us will only be processed after the measurements have been received and on approval of any special requirements requested. If a standard size has been chosen we will process your order straight away and if in stock we will dispatch it straight away, any out of stock product will require 10-15 days. If any product has to be customized, then it can take up to 35 – 40 days depending on the nature of the customization.

Shipping Time

Against each product on the website, an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors. The time for your item(s) to travel from our store to your destination. This would depend on the shipping method chosen, as the international express delivery may take up to 5 days and international economy up to 10 days. We only use trusted shipping partners such as DHL and Fedex.

Shipping within India may take up to 5-8 working days depending on the location. No matter where you ordering from you can ship your items within India for free.

Please make sure you have allowed adequate time before your actual dress wearing date. We cannot be held responsible for the delivery time by shipping company. When your order is shipped out, a notification will be sent to the e-mail box you registered on our website. You can find a tracking number in the Email and you can track the status of order online.

Any in store pick up, we will notify you when the garment is ready for collection.

Can I get an item urgently?

Its Benzer's endeavor to make your outfit on time. Please inquire by emailing us at contact@benzerworld.com before placing an order and one of our sales executive will contact you.

Shipping and Handling

Do I have to pay customs duty at my end?

Many countries do not charge duty on garments for personal use. Other countries charge a very nominal duty. We will be more than happy to help you minimize payment of duty wherever possible. However these levies, if any, are the sole responsibility of the customer as we have no control over these charges, and we cannot notify you what the cost would be.

International shipping restrictions

Our effort has always been to bring Indian fashion to every corner of the world. In rare cases, it may happen that due to reasons beyond the control of Benzer's authority it may not be possible to deliver. Benzer apologizes in advance for any such shipping restrictions created or observed in the future.

Shipping of boxed gifts

Special moments and emotional occasions demands personalization. At Benzer we believe in respecting every request made by our customer. However, an outfit / item which is gift-wrapped at Benzer, may not reach the final destination in the same condition. This may be due to delivery procedures which may bring about wear and tear to the gift wrapped box. Under rare conditions it may even be opened by customs authority at either end for verification. If this ever happens to our customers, Benzer will not be responsible in the event of such an incident.

How do I track my order?

You'll receive a dispatch confirmation email from us once your order is on its way, including the expected delivery date.

My Order has not arrived yet?

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, please try the following:-

- Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date. (If applicable)

- Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

If you still can't find your parcel, please email us on contact@benzerworld.com or call us on +91 22 66692222 quoting your order number and we'll reply within one working day and do our best to locate your parcel straightaway.

Can I get part shipment of my order?

If you are ordering number of items in one transaction, each with different production time, we will take the maximum number of production days from the particular order and ship the parcel as one time shipment. If by any reason you wish to recevie your order in part shipment(s), we request you to place an order seperately for each or additional delivery charges may occur depending on the weight of the individual parcel which are to be sent. On such occasion we require you to email us at contact@benzerworld.com quoting your order no.

Privacy

Privacy Statement

Benzer collects client information to make your online shopping experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

Security Statement

Benzer believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on www.benzerworld.com. It is Benzer's policy to never send / share private information, such as your credit card number, via e-mail. In fact, Benzer recommends that you adopt this practice in all your Internet activities. Benzerworld can only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example version 3.02 or higher of Internet Explorer.

Web Site Use Policy

Use of Benzerworld.com constitutes acceptance of the following:
Unless otherwise indicated, benzerworld.com and its contents (including, but not limited to, all text, photographs, images, video and audio) are the exclusive property of Benzer and are protected by copyright, trademark, trade dress and other laws. All materials (including, without limitation, all text, photographs, images, video and audio "Our Materials") on this Web Site are provided by Benzer as a service to its customers and may be used for personal informational purposes only. You are prohibited from posting or transmitting to or from benzerworld.com any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.

Jurisdiction

This site is created in India. However, it is maintained and controlled in the United States. Benzer is a registered trademark under the Indian Jurisdiction. Benzer makes no representations that the content in this site is appropriate or available for use in other locations. Users who choose to access www.benzerworld.com from any location do so on their own initiative. If you are visiting www.benzerworld.com from a location outside the United States, your connection will be through and to servers located in the U.S, your orders will be accepted; however every order will be accepted and processed from India. All information you provide will be processed and securely maintained in our web server and internal systems located within the United States.

Any claim or controversy arising out of or relating to use of or purchase made through this site shall be resolved under the Mumbai (India) Jurisdiction. If for any reason this arbitration provision is determined to be inapplicable, invalid, illegal or otherwise unenforceable; users hereby irrevocably and unconditionally consent to submit to the jurisdiction of Mumbai (India) and High Courts located in Mumbai (India) for any action, suit or proceeding arising out of or relating to any use; including without limitation of any infringing use or misappropriation of all or any portion of this site or purchase made through this site.

The validity, terms, performance and enforcement of the requirements for use of our site shall be governed and constructed by these provisions and in accordance with the laws of Mumbai High Court; India; without regard to conflicts of law principles. These terms, conditions and disclaimers are intended to be severable. If for any reason these terms, conditions or disclaimers shall be held invalid, illegal or otherwise unenforceable, in whole or in part, the remainder of the terms, conditions and disclaimers shall remain in full force and effect.

Communication & Marketing

If you have made a purchase from our store or online we may occasionally update you on our latest products, news and special offers via e-mail or post. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Benzerworld. All members have the option to opt-out of receiving marketing communications from us and/or any selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by ticking "do not wish to subscribe" while signing up or by clicking on the "unsubscribe" link in any email communications which we may send you.

Cookies?

A cookie is a small text file that is saved to your computer or mobile device and retrieved from it during subsequent visits. Benzerworld uses cookies to enhance and simplify your visit.

We are committed to providing you with an Internet experience that respects and protects your personal privacy and choices. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Benzerworld by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Once you clear the cookies the information may not be saved thus you may have to refill in the details while logging in.

Ownership of rights

All rights, including copyrights at Benzerworld remain with Benzerworld department stores Pvt Ltd and its subsidiaries. Any use of this website or its contents, including copying or storing it in whole or part, for your own personal, commercial and non-commercial use is prohibited without the permission of Benzerworld.

Returns and Exchanges

Return Policy

Keeping in mind the very basic nature of every Benzer outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers' ability to support Benzer's "no return no exchange" policy to help us deliver the very best and latest in Indian fashion.

Kindly be informed that Benzer will not be able to refund or exchange any online sales at www.benzerworld.com under any circumstances.

Benzer firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered.

Benzer trusts and has faith in its customers for making its online venture successful so that every year Benzer can deliver and probably exceed customers expectations and beyond.

Color Disclaimer

Benzer firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits, accessories or jewelry ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Benzer outfits. It is practically impossible for Benzer to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium. We wish to clarify and ascertain that every customer who orders any outfit from benzerworld.com is aware of this genuine problem Benzer faces.

Our effort will be to meet your expectations constantly and thus avoid any misunderstanding or discrepancies through our online venture.

I have received a faulty item.

We at Benzer check every item before dispatching to ensure it passes the quality standard check, however there maybe damage(s) due to the handling of package through the carrier. If this is the case we want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our internet sales executive with the order number, the item no, and a description of the fault with a picture to contact@benzerworld.com

We'll get back to you within one working day and suggest you the possibilities. If we agree on the items to be sent back to us for replacement, we will email you the required shipping details.

All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.

The clothes don't fit as desired?

We will try our level best to create the garment(s) to fit you the best way possible, on the basis of the measurements that you provide us and keeping in mind any specifications you have provided. We will comprehensively check the provided measurements and inform you of any changes needed. In case the measurements are not accurate, or there are any minor alterations, as per Benzerworld's policy we will not be able to do return or exchange. However, if you wish to make any alterations to the garment, you can ship the garment(s) back to us.

On such occasion please write to us on contact@benzerworld.com and we'll get back to you within one working day and suggest you the possibilities. If we agree on the items to be sent back to us for alterations, we will email you the required shipping details. Benzer will not be held responsible for the courier cost, is the sole responsibility of the customer to levies charges on such occasions.

Tech Info

Browser requirements

For optimal performance, we recommend Internet Explorer versions 7.0 and higher or FireFox versions 3.0 and higher. In addition, we recommend that you set your monitor to a 1024 x 768 pixel resolution or higher to best view the entire site.

Currency Exchange Policy Rate

By default, prices are being displayed in Indian Rupees (INR)

If you wish to view prices in another currency, please refer to the conversion rates on the home page below to search bar.

Please note that all currency conversions are estimated and the price that you see will be close to the actual price, but not necessarily the exact price of an item.

The final price of an item is the Indian Rupee (INR) value converted from the price displayed on the site and is dependent on the prevailing exchange rate.

This INR value is charged to the client and is credited to benzerworld. Any difference between this amount and the amount on a client's credit card statement is attributed to bank charges/commission for currency conversion. Benzerworld has no say or control in determining what these charges are and it is understood that customer will bear these charges (if any).

Any transaction made with Benzerworld.com, will reflect as Benzer department stores Pvt Ltd on your bank card statement .

Thank you for signing up for our pick up and drop service.

We will have our sales executive contact you within 24 hours for the same.

Benzer introduces exclusive pick up and drop service from your hotel*
We pick you up and drop you back, because you are special.

Promotion Terms & Conditions

2. This offer is limited for online purchases only at www.benzerworld.com.

3. Offer is applicable only for a purchase of Rs 60,000/- ($1000/- approx) or more in one transaction.

4. Offer is valid till May 31, 2014 at 11:59 pm (IST).

5. This offer cannot be clubbed with any other promotion.

6. This offer is as stated and remains subject to Benzer's standard Terms and Conditions at www.benzerworld.com.

7. Benzer reserves the right to revise terms and condition as well as rules and regulations of the offer without any prior notice.

8. In case of any discrepancy, decision made by the Benzer Management shall be final and binding.

9. Disputes if any shall be subject to Mumbai (India) Jurisdiction.

CLOSE X

Benzer Pickup and Drop Service- Terms & Conditions

1) This facility is being provided for the convenience of the customer and it is a gratuitous service only and shall be available if the company is able to arrange the same.

2) Customers can request for a pick-up service at the hotel they stay enabling to make it convenient for customers to be dropped back from the store after their visit to the store.

3) On request and informing the date & time of pick-up, the Company will send a Vehicle to the customer.

4) The customer shall have to give 24 hours prior notice to the Company for availing such service.

5) This service will be categorically from the hotel to the store and back from the store to the hotel only which is popularly known as point to point pick up service.

6) The Company reserves right to send any vehicle as the Company deems fit.

7) The Company shall not be bound and liable in the event Company fails to provide the facility as requested.

8) The aforesaid service will be available during working hours of the store.

9) The customers and persons accompanying them shall be travelling in the said vehicle at their own risk, cost and consequences.

10) In the event if the Company fails to provide the car and/or if there is any failure on way for pick-up from the hotel or drop back from the store, the Company shall not be bound and liable to provide another vehicle.

11) The customer shall use the vehicle for no other purpose then to visit the store and return back to the place as the pick up point.

12) The Company reserves the right to add, amend and alter the above terms as and when the Company requires and deems fit to do so.

CLOSE X

Benzer pickup and drop service

Thank you for signing up for our pickup and drop service. We will have our sales executive contact you within 24 hours for the same.

You can also write to us at contact@benzerworld.com

CLOSE XThanks for your continued interest in our exquisite Collection.

1) Prices do not include duties for any country. Custom duties and other levies (if applicable) in the destination country are to be paid by the customer.

2) Please provide up to 4 weeks for processing and delivery of orders. If an order cannot be processed within 4 weeks, Benzerworld will inform the customer at the earliest.

3) Items are subject to availability at the time of placing the orders.

4) We do not save or share any credit card information of customers. For more details, please visit our 'privacy policy section'

5) While every endeavor has been made to accurately reproduce colors, there may be variations in color of the actual product because of the nature of fabric dyes. Color of the outfit may also vary from what you see on the computer screen. Please ensure that you have read and understood our color disclaimer before completing the order.

6) All transactions are subject to Mumbai jurisdiction only.

7) Once placing your order, please notify us within 24 hours of any discrepancies. Once we start processing your order, we will not be able to cancel.