Key Performance Indicators

In the current economic climate there has never been a greater need to track performance and this KPI workshop is an ideal opportunity to look at how your organisation, division, department, and team should identify what to measure and how to measure it. It’s easy to measure stuff, the art is in choosing what to measure.

Purpose

The purpose of this four-day program is to provide participants with a straightforward and implementable understanding of internationally recognised strategic planning and performance management systems and practices for the benefit of the individual, team and organisation

Aims

To understand the process of aligning Key Performance Indicators to the organisation’s strategic planning system

enhance the measurement of organisational and individual performance targets and measures

understand and empower the improvement of effective and professional Performance Management systems

achieve higher productivity and outputs as a result of focusing efforts

increase professional standards of the organisation

increase level of employee motivation through a fair, accurate and transparent system of performance evaluation

impact the development of effective incentive plans

Objectives

to understand Performance Management within the context of the Balanced Scorecard

explore the four dimensions of balanced scorecards and their interdependencies

recognise how strategy links to Key Success Factors

recognise what the organisation should do to define and measure progress towards goals

understand what Key Performance Indicators (KPI) are

understand how KPIs reflect organisational goals

understand the KEY components of KPIs

understand how to measure KPIs

explore good and poor examples of KPIs, identifying what makes an effective KPI

use a format for writing effective KPIs

understand the Balanced Scorecard approach to KPI Family and Category Dimensions, and the KPI Dashboard

explore the link between KPIs and Competencies

understand how to validate and measure Competencies

explore professional Performance Management Systems

identify relevant benchmarks for performance to support the setting of valid KPIs

explore how to get buy-in and how to effectively implement KPI’s within your organisation

explore the relationship between KPIs, the job description and the person specification

About Us

Learning through action - every program we deliver is highly practical and addresses real live issues. We use simulations, exercises and case studies and all our methods are based on the latest neuroscience and positive psychology research findings. Everything we deliver and challenge our participants to think about leads back to one simple question ­ “what am I going to do differently back at work and how?”.