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@CatherineG wrote:Hi @Salma. Thanks for the post and welcome to the Community. I will send you a private message with some more information, however if you need the best way to communicate with us online is via this link. Any online submissions are linked directly to your account and our agents will respond via your preferred method (ie phone or email). Otherwise you might find the answer to your question here on the Community. ThanksI paid my account to the wrong account number. Why have i ...