Genesys Cloud Platform

Genesys Cloud is the platform for rapid innovation — for organisations of any size and any industry. It’s an API-first solution, with more than ten years of testing, refinement and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multi-tenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.

Genesys Cloud Platform

Genesys Cloud is the platform for rapid innovation — for organisations of any size and any industry. It’s an API-first solution, with more than ten years of testing, refinement and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multi-tenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.

Genesys Innovations

Easily keep up with Genesys innovations. We’re constantly working on new customer experience technology and capabilities for you. Our seasonal market launches showcase the best innovations twice each year.

Migrations

The cloud awaits. From on-premises to cloud, cloud to cloud, or from one Genesys solution to another — we’re here to guide you through the process and make sure it’s a smooth move. Learn more about our guided approach to contact centre migrations.

Genesys Innovations

Easily keep up with Genesys innovations. We’re constantly working on new customer experience technology and capabilities for you. Our seasonal market launches showcase the best innovations twice each year.

Genesys PureConnect

Available both on-premises and in the cloud, the PureConnect™ platform is the omnichannel contact centre solution for mid-market to large organisations. Simple to administer and built to integrate with your other systems, you can tailor this platform to meet your specific needs and unlock additional features with subscription licences.

Genesys Innovations

Easily keep up with Genesys innovations. We’re constantly working on new customer experience technology and capabilities for you. Our seasonal market launches showcase the best innovations twice each year.

Partners

As a partner or independent consultant, you can count on Genesys for the technology, rewards and opportunities to grow your business. Customers can take advantage of a wide range of Genesys partners to move your project from planning to execution and beyond.

Learn

Apply best practices, skills and understanding to design, implement and sustain a successful strategy. Genesys Customer Success gives you access to expertise that’s built on years of experience powering the best interactions around the world.

Customer experience innovation: The future is now

Innovate with less risk and more reward

Historically, innovation in customer experience has been limited by proprietary systems that don’t adapt to change. The days of implementing a customer experience solution and walking away are long gone. At Genesys, we approach innovation by maintaining open standards, with an understanding for how to implement new technologies that deliver seamless, personalised experiences.

Artificial intelligence + human intelligence = smart business

Companies across all industries are exploring ways to apply AI to improve profitability while effectively managing the growth of channels and interactions. When it comes to creating a compelling customer experience, humans still play a critical role in closing the gap between the promise of AI and the reality that it delivers today. By blending AI with the human touch, you can deliver personalised, proactive and predictive experiences to achieve your business goals.

Automation that your customers and employees will love

The benefit of automation is twofold: optimisation of back-office processes, and enhanced, more efficient self-service options, resulting in a better customer experience. Automate business processes to see results. Improve your existing self-service and free up agents by using bots to automate customer interactions.

Gartner Report—The Future of the Contact Centre

Connect customer experiences across every channel

Omnichannel experiences unify inbound and outbound communication to deliver proactive, contextual interactions. Customers have an effortless experience every time they engage, while agents and sales reps access all critical apps from a single, omnichannel desktop. It’s all part of your path with Genesys towards innovation and improving customer engagement.

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.