Frequently Asked Questions

How can I order cargo transportation?

Choose the address of pick up and the delivery point for the carrier on the start page.

Thereupon, you will be redirected to the expanded order form. Specify the date of pick up and the required means of transport, describe the cargo and write your contact details. Specify whatever you wish in the comment field.

Ready! Choose an offer – one by one, offers from carries will appear under your order with prices and vehicle specifications.

Order

How soon can you fulfill my order after I have placed the it?

The service does not have any time limits. It is necessary to remember that the more time is left before the trip, the more offers you will receive. This means that you will have a much wider choice of prices and cars.

How can I make sure my order has been accepted?

We will send you an e-mail instantly. This letter is what will allow you to make sure that your order is being processed by GetTransport.com.

I haven’t received an order confirmation letter. What should I do?

The system will send the letter automatically as soon as you have placed your request.

First, make sure the letter hasn’t got into your “spam” folder. If you haven’t found the letter there, contact our customer support team by phone number +7 499 404 02 60 or by e-mail support@gettransport.com. Our representatives will gladly help you.

How long do I wait for offers to appear after I have placed an order?

It usually takes about three hours to process an order placed on a weekday. If you described any special cargo in you order, like chemicals or heavy steelwork, the search for contractors might take additional time.

Irregular orders require additional coordination and time to find an appropriate special vehicle. In this case, our customer support representatives will contact you to inform you about the status of your order.

What should I do if my plans have changed? For example, if I need to transport additional cargo, or if I need to change the transportation date.

That happens. In order to coordinate the changes, just contact the customer support service of GetTransport.com or our driver directly.

The pick up point and the delivery point are located in different time zones. How do I specify the correct time in my order?

In such cases you are to specify the time according to the local time of the pick up point region.

Are there any limits to the cargo volume?

No, but you need to choose an appropriate vehicle type in the order options. If you still have doubts, you can describe the specifications of your cargo in the comment field or contact our customer support service. Our representatives will help you fill in the order correctly.

I will require the help of loaders at the pick up point. Can I arrange this service through GetTransport.com?

Currently, our service does not include such an option, but we can help you find contractors for loading in most cases. Just write your wish in the comment field.

Transportation

I have chosen a vehicle of a certain type, but another one has arrived to fulfill my order. What should I do?

If it has happened, you need to immediately contact the customer support service of GetTransport.com. We will do our best to solve this problem as soon as possible in order to prevent this mistake from disrupting your plans.

The carrier has not arrived on time. What should I do?

The order confirmation letter contains your contractor’s contact details. Just call him, he is probably late due to traffic problems and is about to arrive at the loading point.

If you have failed to get through to your contractor on the phone number specified in the letter, contact the customer support service of GetTransport.com. We will find out the reason of the delay and solve the problem.

The carrier arrived on time, but the loading has been postponed to a later time. Am I to pay to the driver for waiting?

It depends on your carrier’s terms. You can clarify this issue directly or through the customer support service of GetTransport.com.

How do I pay?

You can pay for the cargo transportation ussing a bank card or a Paypal. Some Carriers also do accept cash.