Shipping Information

United Kingdom

Items will be sent using Royal Mail First Class post. Large orders may be split into several parcels to best take advantage of the new postage rates, which are based on the size as well as the weight of a parcel. Where this occurs each parcel will be labelled as parcel number x/y, where x is the parcel number and y is the total number of parcels in the order.

If your item has been sent out and you have not received it, please allow 14 days from posting before reporting it as lost in transit.

Europe

Items will be sent using Royal Mail Airmail.

If your item has been sent out and you have not received it, please allow 14 days from posting before reporting it as lost in transit.

Rest of the World

Items will be sent using Royal Mail Airmail.

If your item has been sent out and you have not received it, please allow 28 days from posting before reporting it as lost in transit.

Ordering Dyed to Order Items

All my fabrics (with the exception of solitaires and grab bags) are dyed to order. This means that they will need to be dyed prior to despatch. Because of this you need to allow up to six weeks (30 working days) for your order to be despatched. If you are ordering several items at once, some of which are dyed to order and others that are not, the whole order will be despatched when the dyed to order items are ready. If you wish the other items to be despatched immediately then you will need to place two separate orders.

Shipping Rates

Rates are based on the total weight of the items purchased. The weight of each product is shown on the individual product pages. For more details of which shipping area your country falls into, please visit the Airmail Zones page at the Royal Mail website.

UK

Europe

World Zone 1

World Zone 2

Weight up to (g)

P&P (£)

90

1.31

240

1.75

350

2.22

990

3.80

1990

5.75

4990

16.10

Weight up to (g)

P&P (£)

90

3.05

240

4.25

350

4.85

490

6.90

740

8.20

990

9.20

1240

10.00

1490

11.15

1740

11.95

1990

12.35

Weight up to (g)

P&P (£)

90

3.70

240

5.25

350

7.05

490

9.35

740

11.90

990

14.05

1240

15.05

1490

16.55

1740

17.75

1990

18.55

Weight up to (g)

P&P (£)

90

3.85

240

5.55

350

7.45

490

10.05

740

12.65

990

14.80

1240

16.00

1490

17.80

1740

19.25

1990

20.30

Returns Policy

All returns must be within 14 days of receipt, with a certain allowance being made for items that are being returned from outside Europe.

If you find that an item you have purchased is not as you hoped, or you have simply changed your mind, then items may be returned for a refund less the shipping costs, provided that the items are unused and in their original packaging. Return postage costs including any insurance are the responsibility of the buyer.

Before returning any item please contact me for a returns reference and the address. Please obtain a certificate of posting when returning an item for any reason.