Manage and increase the efficiency of people or teams working with you.Master service management concepts.Find opportunities as Business Manager, Project Analyst, etc. The program and certification also boost your salary expectation - an ITIL certified Service Delivery Manager earns close to 12lac INR per annumIncrease the confidence levels of various stakeholders involved in service provision.Great value-add to your resume, which can help you pursue a promising career.Apply ITIL® guidance for better performance of your roles and team roles.

Course Outcome:

Implement the core concepts of ITIL® and enhance the service processes involved.Implement ITIL® processes to handle activities pertaining the IT service industry more efficiently.Know the common vocabulary used in service management based on ITIL®.Gain a high-level overview of each of the service life-cycle stages.Understand the applicability of the various ITIL® processes and functions.Prepare for the ITIL® Foundation Certification Exam.List and describe technical components like Web services, SOA, Agile development, application servers etc.Identify the current trends in cloud computingExplain the need for cloud securityDiscuss how to maintain data security and network security