Ovum Technology Audit: CA Service Management Solutions

Overview: Adam Holtby writes that IT functions must now deliver more with less whilst demonstrating the value of IT to the business and maximizing the availability of business critical services at an optimal cost. With this in mind, he says that CA Technologies portfolio of IT service management solutions are fully integrated, available on-premise or on-demand and help IT organizations improve service levels, control costs and mitigate risk exposure. He says this portfolio can meet the business and operational requirements of organizations of varying maturity, size, industry vertical, and location.