Delivery

Next day by 1pm - £6.95 (following working day for orders received by 2pm)

Saturday by 1pm - £11.50 (following Saturday for orders received by 2pm)

INTERNATIONAL

Europe - £10 (3-5 working days)

Rest of the World - £10 (5-7 working days)

Further Information

UK Delivery

*For the Next day and Saturday services, orders must be received before 2pm. Next Day and Saturday orders are sent by a trackable service and will require a signature on delivery. Delivery times do not include weekends and bank holidays.

International Delivery

International delivery costs £10.00 per order and will be sent by a trackable service which requires a signature. Rachel Jackson London products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

International items are often handled by more than one postal service. Delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Late and Lost Deliveries

We cannot change/amend the delivery address on orders once they have been processed or dispatched.

Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email us at hello@racheljacksonlondon.com

We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

Items not received but tracked as being delivered - this frequently happens when items are delivered to work.

In some cases, your item might have been delivered to a post room or colleague within the company. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Rachel Jackson London Limited cannot be held responsible for goods that are lost or delayed in transit.

Care Guide

All Rachel Jackson London jewellery is sterling silver or 22 carat gold plate on sterling silver. When not being worn, we recommend that you store your jewellery in the box that it came in. This will minimise the effects of sunlight and the environment, and prevent chains from getting tangled. Avoid all contact with water, body lotions, perfumes, sun creams, cleaning products and make-up as these will affect the plating. To keep your jewellery sparkling, you can polish it gently with a soft jewellery cloth. If you have any further questions about your jewellery then please do not hesitate to contact us on hello@racheljacksonlondon.com or on 020 7375 0505, Monday - Friday, between 9am - 5.30pm.