Certification ED-Q Course

ED-Q Certification Course (Medical, Fire, Police)

National Academies of Emergency Dispatch® (NAED) ED-Q certification is the cornerstone of quality assurance for centers using the Priority Dispatch Systems™ for all medical, fire, and police protocols. Using state-of-the-art instructor-led multimedia learning technology, this intensive training program provides your staff with:

The tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems

Ways of measuring effective performance

The ability to design and implement a quality management records system

The Emergency Medical Dispatch Case Evaluation Record form, Field Feedback Report form, and Proposal for Change form are available for download online here.

ED-Q National Certification Prerequisites

Must be a licensed user of the current MPDS/FPDS/PPDS and have current NAED certification as an EMD/EFD/EPD in the specific discipline that ED-Q will be obtained. Dispatch experience and familiarization with medical, fire and law enforcement operations is also necessary.

ED-Q Certification Course Information

The courses train dispatchers through instructor-led lecture, discussion, video segments, audiotape review, hands-on practice, and role-playing. The coursework spread over two days offers participants 16 hours of direct experience with ample opportunities to learn and practice the protocols.

Certification forms are available in class from a certified instructor or directly from the Academy. Call the Academy for more information.

Course Outline

The 16-hour course teaches practical case review skills, the use of the NAED case review scoring standards, and an introduction to data analysis. Students learn how to identify appropriate Dispatch Life Support policies and how to use case review data to improve EMD performance. Each class includes time for questions, and the certification test is given at the conclusion of the classroom experience. Candidates must achieve a standard pass rate to qualify for certification. The case review elements are outlined below.