We also offer fantastic international postage rates, please call our dedicated support team on 01268 733888 or email info@kmsdirect.co.uk

We strive to deliver products within 2-3 days (Mon - Friday 9am - 6.00pm) after payment has been received. We use the best couriers available to us to ensure that your product is received on time and in great condition. Please ensure that someone is available to sign for the item as signatures are required.

Returns

Faulty or Damaged items

In the unlikely event that you receive a faulty or damaged product, we are happy to collect the item and either replace the item from you or refund you in full. In some cases we may ask our customers to return the item to us but we will of course refund any extra postage costs to you.

Distance Selling Regulations – Unwanted items

Customers are welcome to return unwanted items to us within 14 working days as per the Consumer Rights Act 2015. Customers must notify us by email within 14 working days of receiving the item. Please note that customers are responsible for the return costs of unwanted items.

Unwanted Items – returning outside of 14 days

Please be advised that the following charges will apply if you wish to return your goods if no longer required or the wrong item ordered outside of the 14 day returns period;