How to deal with angry online community members?

Running an online community is one of the toughest jobs that you need to engage in. But with the demands of the market, it has become a necessity for you to have your own online community in order to promote your products and services in a better manner. There are many useful tools, for example, WordPress community plugin, to help you with the community management. However, there are some things that you have to do by yourself.

When you are running an online community, you will have all sorts of members in the page. You need to make sure that you are able to satiate each and every one of them. But despite putting in the best efforts, there are some members that tend to get angry. So, how will you convert those angry community members into happy members? This is the real task which is in your hand when you are running an online community.

Do you let the members express their problems with freedom?

The first thing that you should look at is allowing enough liberty to the community members. Make sure that they are able to express their outrage to you. Most of the members are not happy with you for one or the other reason.

When you listen to them carefully and they tell you all their problems, there is no reason to be angry. Thus, they get back to normal tone. It requires a lot of patience from your end in order to run the community. If you are having the patience to listen to the angry customers, then you are having the capacity to make the kind of change and make every member a fan of your community.

Aren’t you getting too involved in the spats between the members?

One of the other problems between the community members is when they try to settle the matter between the two parties. Let’s say your community members are arguing about the best WordPress community plugin and you want to get involved. However, when the two members are confronting each others, it is not always advisable for you to get too involved in that spat.

It may hurt you a great deal as the members will confuse on which side you are and you may have some complications regarding the same. So, you need to be smart and make sure that you are not engaging that much with audiences.

Are you firm enough to stand on your stance?

This is another very important thing that you need to focus on when you are running an online community. You will put in a blog that will represent your point of view about certain things and the community members may differ on the same.

So, you should be strong enough to hold on to your stance when you are looking to make an impact on the audiences. Some of the members may get angry on you for the point of you that you are having. But then, your job is to convince them and make sure that you are able to prove your ideology. However, you need to have some good knowledge about the products and services when you are standing on your stance. Don’t say that a certain WordPress community plugin is the best if you cannot prove it. Always prepare your arguments before your statements.

Is it a targeted attack or frustrated behavior?

Another thing that you need to do is differentiate between the targeted attack from the outside source and just the frustration from the audience. If it is a targeted attack, then you should come up with the smart plans to make them shut as they will try to demean you in every possible way. You should have a solution to every problem they have.

But in case it is a frustrated member from your community, you should be wise enough to make them cool down. Listen to the problems and solve them in whatever way you can and make use of more than one moderator for the purpose.

One of the other things that you need to be careful about is having a proper design and interface of your community. Make sure that you make use of the WordPress community plugin to make the page interactive. It will make anyone get interested in your platform. Thus, you will not have any angry members at all and your product demand will not go down as any.

Interested in other problems that online community owners usually encounter? Find out about the 5 major mistakes that they do and learn how to avoid them!