If the cost of the repair is less than 1/2 the cost of a new unit, the technician will repair it and call you with the total charges. If cost of repair is more than 1/2 the cost of a new unit, you will be contacted for approval before the repair is completed.

There is a $30.00 diagnostic fee for checking the unit. If you decide to have the unit repaired, the $30.00 will be credited as part of the total repair cost.

If you decide not to have the unit repaired, there will be a diagnostic fee of $30.00 charge.

If you decide not to have the unit repaired, but purchase a new unit from Kencove, you will not be charged the $30 diagnostic fee.

All shipping and applicable taxes will be added to the repair cost.

Labor cost is $60.00 for the first hour and $45.00 per hour thereafter.

Any charger repaired and not paid for within one year will become the property of Kencove Farm Fence, Inc.

Warranty Repairs
If your energizer is covered under a manufacturer's warranty:

Customer must pay shipping cost to Kencove.

Manufacturer covers the cost of the repair as well as shipping back to you.

If the charger was not purchased from Kencove Farm Fence, you must include a receipt showing date of purchase and charger serial number.

Energizer repair questions or concerns can be directed to 1-800-536-2683.