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Great pics and post, Rick. That's a lot of buildup in such a short time. Are you still struggling with softener issues out there? The guy is spending the $$ on a good heater and professionals to deal with it, but de-scaling that often amazes me. I ask because I've read softeners are causing a lot of debate in CA. In this part of FL, not too many people don't have a softener. Many times they start off with a well, then keep it after city water comes in. BTW, great locate for the thermostat, and nothing wrong with going back at a better time. If a busy restaurant wants a urinal pulled, I do it when the place is closed or dead. Unpleasant, smelly job, you don't need a bunch of customers, drunks, or commentators watching your every move.

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Great pics and post, Rick. That's a lot of buildup in such a short time. Are you still struggling with softener issues out there? The guy is spending the $$ on a good heater and professionals to deal with it, but de-scaling that often amazes me. I ask because I've read softeners are causing a lot of debate in CA. In this part of FL, not too many people don't have a softener. Many times they start off with a well, then keep it after city water comes in. BTW, great locate for the thermostat, and nothing wrong with going back at a better time. If a busy restaurant wants a urinal pulled, I do it when the place is closed or dead. Unpleasant, smelly job, you don't need a bunch of customers, drunks, or commentators watching your every move.

i was originally hired to diagnose the problem with his tankless install as part of a very, very expensive home remodel. the original contractor was stumped

so i went there to investigate and had a few different issues that were pretty obvious.

until i crawled under the house and i didn't connect the real issues that the original contractor didn't want to share.

such as a shut off valve for the upper floor return in the off position.

that's when i determined that the return was connected to the cold upstairs
trying to figure out the problem in a custom big home and the contractor doesn't share his known facts/ mistakes is why it took a couple of trips.

eventually i got them to admit their mistakes and assisted them in finding a solution without having to break open a tile floor and tile wall.

as far as hard water, beverly hills is the worst. fixtures lime up 2-3 times faster than in l.a.