A brand-new, unused, unopened and undamaged item in the original packaging (where packaging is applicable). Packaging should be the same as what is found in the retail shop. If the item comes straight from the manufacturer it may be delivered in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.

New other (see details)

A new, unused item with absolutely no signs of wear. The item may be missing its original packaging, or the original packaging has been opened or is no longer sealed. The item may be a factory second, or a new and unused item with minor defects. See the seller’s listing for full details and description of any imperfections.

Manufacturer refurbished

An item that has been professionally restored to working order by a manufacturer-approved vendor. This means the product has been inspected, cleaned and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in its original packaging. See the seller’s listing for full detail.

Seller refurbished

What does Grade A mean?

The phone is used but in excellent condition and comes with a free data cable *

Cosmetically the phone won’t show any signs of use, there won’t be any scratches, cracks or scuffs to the screen or casing.

It has been fully tested and is in full working order **

What does Grade B mean?

The phone is used but in good condition and comes with a free data cable *

Cosmetically the phone will show signs of use, including some minor scratches to the screen and casing or equivalent.

It has been fully tested and is in full working order **

What does Grade C mean?

The phone is used but in average condition and comes with a free data cable *

Cosmetically the phone will show signs of use, including some scratches and scuffs to the screen and casing. It won’t have cracks on the screen or casing.

It has been fully tested and is in full working order **

Used

An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or an item that has been returned to the seller after a period of use. See the seller’s listing for full details and description of any imperfections.

For parts or not working

An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. See the seller’s listing for full details.

Weight

2 G

SKU

SKU471

How long does it take for my gadget to arrive?

We send all of our phones and tablets out via Royal Mail Tracked 24™. Items are dispatched the same day if ordered before 3pm Monday to Thursday, and you will receive this item the next day. For orders outside of this, please see estimated delivery days below:

Orders placed Monday to Thursday after 3pmYour item will be dispatched the next day, meaning you will receive the item the following day.

Orders placed after 3pm on Friday or over the weekendYour item will be dispatched the next working day (Monday), meaning you will receive the item on the second working day.

Orders placed on a Bank HolidayYour item will be dispatched the next working day (Monday or Tuesday), meaning you will receive the item on the second working day.

International deliveriesInternational purchases are not guaranteed next day delivery. Tracked mail services aim to deliver to Europe within 3-5 working days.

If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. However, we do aim for items to be dispatched within the promised 5 - 7 working days, unless any errors occur, which you will be informed about.

If you receive your package back and there's damage to your item please contact our customer support team straight away on info@halagsm.co.uk . Please make sure you do not throw away any of the packaging as we will need this sent back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete.

Please note all international shipping cost for repairs, to us, will be covered by the customer, we will cover return postage. As stated upon checkout of item.

All orders need to be shipped to billing address, for security purposes.

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PayPal

If you have a PayPal account, you can use PayPal to pay for your purchase with us. Once you have created an order and proceed to choose Paypal as payment method, you will be asked to log in to your account with your email address (this is needed to send payment instructions and acknowledgements) and password to confirm the payment. PayPal never shares your financial information with us. You can sign up for a PayPal account at www.paypal.com and it's free.

HalaGsm offer Within 30 days after receiving your parcel, we offer 30 days exchange (replace) only if your parcel is defective due to manufacturing problem. The WARRANTY will only cover manufacturer faults and does NOT cover the following: Damage caused by liquid Intentional damage ,Damage caused by dropping the product or intentional mistreatment Damage caused by attempting to repair or adapt the device by yourself or a third party including jailbreaking and unlocking.Improper use of accessories Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen Battery life We recommend you keep your invoice safe. We would ask you to provide this as proof of purchase in the event of a claim. If you need to use this guarantee please contact us in the first instance and we will do what we can to help.

Refunds will be given at the discretion of HalaGsm management.

For you to receive your refund, you can expect a timeline between 3 - 7 working days upon refund confirmation. This is a standard internal procedure that is taken at HalaGsm to ascertain accurately the reason of the refund and the processing time between departments.

We will refund you the full amount of the purchase excluding the processing fee / bank charges that was incurred for your purchase.