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The holiday season can be a stressful time of year. Not only are we hustling and bustling, but we try to stay within a budget to make sure that we cover everyone on our shopping lists.

As stationery and gift makers, we have to add punctuality to that mixture. Shipping with USPS helps to shave some extra expenses, but at what cost? Is saving a few dollars worth not giving your loved one’s gift on time? Is it worth the wait?

Everything boils down to the value of time. Unlike money, once it’s gone, it’s gone.

To help weigh the costs, I’ve placed two mugs and a canvas gallery wrap in my StationeryHQ shopping cart, a fitting gift for my grandparents. Upon checkout, I can choose from the following methods to ship to Fremont, California:

USPS Priority Mail 1-Day® ($8.20)

UPS Ground ($9.22)

UPS 3 Day Select ($12.98)

UPS 2nd Day Air ($16.76)

UPS Next Day Air Saver ($27.59)

UPS Next Day Air ($31.77)

I can spend $8.20 for USPS to ship it in “1-Day”; however, their reputation proves that “1-Day” may equal to “1-week” (or more).

UPS, on the other hand, delivers on-time with options for notifications of your package’s journey.

At a little over twice the cost of the USPS option, I am guaranteed to have my package delivered in two days. If Christmas were two days from now, I wouldn’t take that risk.

I absolutely love working with your company to print and ship my stationery items. It has been such a blessing to have a good company that I can rely on that produces great products! I have been so happy to have found you all and I love the customer service that you provide. I am also very happy with the products that you offer and it has allowed me to expand my product line and grow it into what I really want it to be.

Thanks for making us smile, Rachel! We hope that your words help to make others smile as well.

2013 marks our fifth year in attending the National Stationery Show (NSS); however, we haven’t always been known as “StationeryHQ”. In the first few years, we appeared as our corporate brand, PrintHQ, and our retail brand, Frecklebox. Nevertheless, we have always been StationeryHQ behind the scenes, and since then, we’ve been steadily growing with your continued loyalty and support.

We’ve learned a lot through these past couple of years, and we’d like to share some of that knowledge with you. At this year’s NSS, we had the pleasure of meeting and greeting many of our customers, and we gathered some of their thoughts and opinions on paper.

Here’s the Survey Round-up for NSS 2013:

1. Did you know about StationeryHQ.com before wandering aimlessly into our booth?

34% : Nope! Not a clue.

66% : Absolutely! How could I not?

2. What prevents you from doing more business?

21% : My site does not have personalization technology.

12% : My site does not accept orders.

17% : I have tons of business so don’t get all up in my face about it. (Sorry!)

Whether it be good or bad, customer feedback is always welcome here at StationeryHQ. When it’s a good comment sharing the joys of a successful job, we want to share our happiness with you, too!

Here’s a lovely email that we received from Alisa:

Hi StationeryHQ,

I am a frequent customer and just want to let you know how pleased I am with the quality of products and also exceptional customer service.

I have had a batch of wedding invitation clients recently who had lots of requests for custom pricing on offline orders and it seems I have been flooding Jack’s inbox almost daily with questions and pricing requests. He has been so thorough and prompt and taken such good care of me (despite the fact that NSS is almost here and I’m sure everyone at the company is extra busy!) that I just had to write and let you know how grateful I am.

So this is just a quick note to say THANK YOU to everyone at StationeryHQ! Ya’ll are killin it. I’ll be sure to stop by the NSS booth and I hope to be able to say thank-you in person, but please do pass this on to everyone since I know it takes a village.

Gratefully,
Alisa B

Thanks, Alisa, for making us smile. We strive to make every customer experience the best that it can be.