Just in case, someone decides to ask for proof that Starbucks Marquinton did not charge me additional for "Extra Whip on Top".

Sometimes, I can't help but question the Southpoint's staff's exposure in this kind of environment and quality service.

White Mocha, Dark Mocha, Choco Cream Chip, and Java Chip

If anybody's wondering why I'm not comparing Starbucks to local cafes, it's because Starbucks is known worldwide for consistent quality and excellent customer service. If people won't start demanding what is rightfully expected from a branch, that branch will end up with substandard performance and a crew that will continue to believe that their worst is good enough.

@SuperLux I know, right. And their manager, Ms. MKQue looked me straight in the eye and told me that they charge 20php for extra whip on top. To make things clear, I did repeat it saying my usual phrase "dagdagan lang ng whip sa taas". And she looks at me doe-eyed insisting they charge for it.

In one of the Starbucks branches, one cashier did ask me if I was referring to extra whip with charge or extra whip on top. Of course, I answered, "Yung sa taas lang." And he understood it clearly. Why does Miss Que (who's the supposed manager of Starbucks Southpoint) not have any idea about this?

Should I be questioning the experience of every Starbucks employee from now on?