The home had 16 residents at the time of the inspection, some of whom may have dementia.

Inspectors said the home also required improvements in caring, effectiveness and responsiveness.

At Highfield’s previous CQC inspection in August last year, inspectors found the home to be in breach of seven regulations, including dignity and respect, consent, staffing, safety, nutrition, and governance.

The home’s management drew up an action plan which said the necessary improvements would be made by November 2017.

But during the recent inspection the home was again found to be in breach of seven regulations.

Inspectors reported that the home had “consistently failed to sustain improvements”.

The report stated: “Staff were not adequately trained to carry out their role.”

Inspectors described medicines as not safely stored and staff as not always caring. There were also concerns over resident’s records lacking detail, and the home’s leadership and effectiveness.

Inspectors said the service would remain in special measures as it had been found inadequate in two consecutive inspections.

What did the home’s management say about the report?

Home owner Kanapathipillai Thavapalasundaram said: “We will be making improvements as that is a requirement [of the report].

“At the next inspection when they come in I hope to meet the requirements.

“Even though it is a CQC report it is the opinion of the inspectors.

“If the regulation says we have to be safe you can interpret that in many ways.

“Under safety there are so many issues and each and every one of them we are trying [to improve].”

Mr Thavapalasundaram, who is also the registered provider for the home, added: “We do look after our residents properly and there’s no issue on that front at all.

“There are some concerns which are valid and we are trying to resolve these issues.”

He said while finding staff was an issue, he “would have shown the door to anyone who doesn’t do what should be done properly.”