Negotiating SaaS Agreements: Key Contract Provisions and Protections

This CLE webinar will discuss the latest trends in drafting and negotiating Software as a Service (SaaS) agreements. The panel will discuss critical issues to address in negotiations and contract provisions and offer strategies to avoid common contracting pitfalls.

Description

Well-drafted SaaS agreements address who owns the data, who can access it, protective measures in the event of a data breach, and recovery plans in the event of system failure. Sturdy SaaS contracts also include a service guarantee, which outlines when the data will be made available to the customer and reasonable response times for customer complaints.

Counsel to SaaS customers and vendors must understand the critical clauses to include in SaaS agreements and common challenges with drafting and negotiating the contracts to provide useful guidance to their clients.

Listen as our authoritative panel explains best practices for negotiating and drafting SaaS agreements. The panel will discuss critical provisions and considerations for customers and vendors during contract negotiations.

Faculty

Ms. Fulkerson’s career has closely followed the development of the internet – from deciding which...
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Ms. Fulkerson’s career has closely followed the development of the internet – from deciding which traditional media laws applied to the first major e-commerce website launch to explaining to congressmen why her client’s website has so many trackers. Ms. Fulkerson’s experience includes advising and assisting clients in all aspects of website and product launches, including name selection, consumer privacy disclosures, PCI compliance and copyright licensing. Having managed various crises as in-house counsel, she enjoys training employees to prevent the next crisis. Recent work includes providing advice regarding privacy issues with connected devices (IoT or Internet of things), ownership of content published in private social media networks, and sharing of film shot from traffic helicopters.

Mr. Leong is a technology attorney and leads the legal and government affairs team for Microsoft U.S. Health & Life...
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Mr. Leong is a technology attorney and leads the legal and government affairs team for Microsoft U.S. Health & Life Sciences on a variety of matters including complex cloud and AI transactions, regulatory policy and compliance, and overall legal strategy and execution. He speaks and writes regularly on technology innovation, cloud and AI, data protection, and digital health. Nathan is a 2018 LCLD Fellow, co-chairs NAPABA’s health law committee, and serves on the board of the AABA-Chicago Law Foundation.

Mr. Tollen is an attorney and also the founder of Tech Contracts Academy, where he trains businesspeople and lawyers to...
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Mr. Tollen is an attorney and also the founder of Tech Contracts Academy, where he trains businesspeople and lawyers to draft and negotiate IT contracts. He is the author of the American Bar Association’s bestseller, The Tech Contracts Handbook: Cloud Computing Agreements, Software Licenses, and Other IT Contracts for Lawyers and Businesspeople (ABA Publishing 2015). Mr. Tollen practices law with Sycamore Legal, P.C. in San Francisco, representing buyers and sellers of information technology. And he serves as an expert witness in cases about IT contracts.

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CLE On-Demand Video

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accessible 24 hours a day, 7 days a week. You can listen to the entire
program in one sitting or take a break and return to the place where you
left off. Strafford offers one-year of continuous access to every on-demand
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$297

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