WHAT IS CITROËN SIMPLYDRIVE?

Citroën has developed Citroën SimplyDrive to offer our customers a finance option that provides 3 years of motor insurance, routine servicing, roadside assistance, warranty and road fund licence, all included in one fixed monthly payment. Citroën SimplyDrive is available on the majority of models funded on Personal Contract Purchase.

At the end of 3 years you then have the option to enter a new agreement on another new vehicle or choose another end of agreement option.

WHAT ARE THE KEY FEATURES:

3 YEARS' FINANCE The Personal Contract Finance product has a full term of 36 months, with 35 monthly payments followed by 1 optional final payment.

3 YEARS' COMPREHENSIVE MOTOR INSURANCE With Citroën SimplyDrive your motor insurance policy will be automatically renewed to ensure you benefit from three years continuous cover (subject to underwriting criteria). Better still, your premium will remain fixed for the duration of your contract. (We do reserve the right to increase your premium should you add a younger driver to your policy mid-term).

3 YEARS' ROUTINE SERVICING Keeps your car running in tip-top condition with servicing carried out by the specialists at your local Citroën service centre.

3 YEARS' ROADSIDE ASSISTANCE Just in case...

3 YEARS' ROAD FUND LICENCE (IF APPLICABLE) Your first year’s road fund licence is included and your dealership will give you a cheque to cover the costs of years two and three (based on current duty rates at time of purchase).

3 YEARS' WARRANTY Just in case...

3 YEARS' PAYMENT WAIVER In the unfortunate event of you being made redundant involuntarily, Citroën Financial Services will waive up to 6 monthly instalments giving you time to find alternative employment. If you are still unemployed after 6 waived instalments you are given the option to hand your vehicle back without further financial liability. (Subject to terms and conditions).

ALL FOR ONE MONTHLY PAYMENT

HOW CITROËN SIMPLYDRIVE WORKS...?

Select the Citroën vehicle that’s right for you.

Choose your annual mileage (6,000 to 30,000).

Select the amount you wish to contribute as a deposit (between 0% and 40% of the vehicle price).

We will calculate the monthly payment for the full 3 year term of the agreement.

Your monthly payment will include a contribution towards the cost of your motor insurance. This is based on the age of the youngest driver, your residential postcode and model selected.

Additional charges may apply at the end of the contract subject to the vehicle condition and excess mileage.

MOTOR INSURANCE INFORMATION

The motor insurance policyholder must be the primary user of the vehicle. Generally this will be the same person as named on the personal contract purchase agreement. If this is not the case, the finance agreement holder must be named on the motor insurance policy. The vehicle must be kept at the same address. You can name up to three additional named drivers on the policy. Drivers must meet the following eligibility requirements:

Citroën/DS PureTech 68, 75 & 82 petrol, BlueHDi 75 diesel models - Minimum age is 21 years with the maximum age being 75 years at the start of the contract.

Citroën/DS PureTech 92, 110 petrol & BlueHDi 110 diesel models - Minimum age is 25 years with the maximum age being 75 years at the start of the contract.

Citroën/DS THP 165, 210 petrol & BlueHDi 120, BlueHDi 150, BlueHDi 180 diesel models - Minimum age is 30 years with the maximum age being 75 years at the start of the contract.

Must not have more than 1 minor conviction (CU, MW, PC, PL, SP, TS & MR39 codes only) in the past 5 years.

Must not have more than 1 fault or theft claim in the past 3 years.

No driver who has been banned or under suspension at any time during the previous five years will be insured.

All drivers must hold a full UK/EU licence, without Telematics this must have been for a minimum of two years

For policies without Telematics, the policyholder must have a minimum of two years No Claims Discount (NCD) and be able to evidence this (NCD earned as a named driver is not acceptable).

You will be required to submit evidence of your No Claims Discount to Citroën Insurance within 28 days of your policy start date. Failure to do so or providing invalid proof will result in your policy being cancelled.

NCD entitlement cannot be used on more than one motor insurance policy at the same time.

You must be able to transfer it from your existing vehicle to your new Citroën.

NCD must be from a policy held in the customer’s own name.

NCD earned as a named driver is NOT acceptable.

NCD earned outside of the UK, Northern Ireland, the Republic of Ireland, the Isle of Man or the Channel Islands will not be accepted.

NCD earned on a company car driver is acceptable provided the driver is at least 25 years of age. You will need to supply a letter from your employer on company letterhead stating:

You have had sole use of a company car for the period (pool car use is excluded).

You had personal as well as business use of the vehicle.

You have given up use of the vehicle within the last 12 months.

You were claim free for the previous 2 years or more.

The NCD has to be less than 3 years old if earned on a Citroën Insurance policy, less than 12 months old if on a company car policy or less than 2 years old from any other car insurance policy.

If you are unsure of your current NCD entitlements please check with your insurer. Customers with telematics who wish to include previous NCD also need to provide suitable proof of previous entitlement.

WHAT IS CITROËN SIMPLYDRIVE?

Citroën has developed Citroën SimplyDrive to offer customers an innovative option when purchasing their new Citroën. Citroën SimplyDrive provides 3 years of motor insurance, servicing, roadside assistance, warranty and road fund licence, all included in one fixed monthly payment.

Citroën SimplyDrive is available on one finance package – a Personal Contract Purchase.

WHAT DOCUMENTATION WILL I RECEIVE WHEN I HAVE TAKEN DELIVERY OF MY CAR?

A welcome letter from Citroën - this will come from Citroën Financial Services.

Motor insurance policy documentation - this will be issued by Citroën Insurance.

Roadside assistance terms and conditions - this will be issued by Car Care Plan.

The Personal Contract Purchase agreement in the name of Citroën Financial Services, which will be supplied by your dealer.

WHICH TYPE OF CUSTOMER WILL BE ELIGIBLE FOR CITROËN SIMPLYDRIVE?

The Citroën SimplyDrive product is available for retail customers on Personal Contract Purchase - provided you are a resident in Great Britain.

WHAT HAPPENS AT THE END OF A CITROËN SIMPLYDRIVE CONTRACT?

At the end of the three year period you have the following options:

Part-exchange the vehicle with your local Citroën dealer.

Pay the optional GFV payment and own the vehicle outright.

Hand the car back to Citroën Financial Services. Subject to mileage and condition.

DO I NEED TO DO ANYTHING WITH THE INSURANCE IF THE DELIVERY OF MY CAR HAS BEEN DELAYED?

If the car is delayed you must contact Citroën Insurance to amend the Citroën Insurance policy BEFORE the policy start date and inform them of the revised delivery date. Failure to do so will mean you may not be covered for the full term. Or if you prefer, you can ask your Citroën dealer to contact Citroën Insurance on your behalf.

WHO IS ELIGIBLE FOR INSURANCE?

Citroën/DS PureTech 68, 75 & 82 petrol, BlueHDi 75 diesel models - Minimum age is 21 years with the maximum age being 75 years at the start of the contract.

Citroën/DS PureTech 92, 110 petrol & BlueHDi 110 diesel models - Minimum age is 25 years with the maximum age being 75 years at the start of the contract.

Citroën/DS THP 165, 210 petrol & BlueHDi 120, BlueHDi 150, BlueHDi 180 diesel models - Minimum age is 30 years with the maximum age being 75 years at the start of the contract.

Must not have more than 1 minor conviction (CU, MW, PC, PL, SP, TS & MR39 codes only) in the past 5 years. Serious driving convictions will be declined.

Must not have more than 1 fault or theft claim in the past 3 years.

Must have a minimum of two years no claims discount and be able to evidence this.

A maximum of one fault or theft claim per driver in the past three years.

All drivers must hold a full UK/EU licence, without Telematics this must have been for a minimum of two years.

CAN ADDITIONAL DRIVERS BE INCLUDED IN THE CITROËN SIMPLYDRIVE INSURANCE POLICY?

Yes, up to a maximum of three named drivers are allowed in addition to the policyholder. These named drivers must meet the eligibility criteria and the policy covers only the use of your Citroën SimplyDrive vehicle.

HOW MUCH IS THE INSURANCE EXCESS?

Your excess is based on the youngest named driver on your policy (i.e. if you have a 22 year old named on your policy all claims, irrespective of the other drivers’ ages, will be subject to £500 excess) and is applicable per claim for any claim other than glass.

Claim Excess

Driver ages 18 - 24

£500 excess

Driver ages 25 - 75

£500 excess

Excess details for glass are set out in the table below:

Claim

Through Citroen Insurance’s authorised supplier

Through a supplier not authorised by Citroen Insurance

Windscreen replacement

£75

£150

Windscreen repair

£10

£40

CAN I TAKE MY CAR ABROAD?

Yes, but you’ll need to contact Citroën Insurance and Citroën Financial Services first as an additional premium may be payable, depending on the time spent abroad.

WILL I EARN NO CLAIMs DISCOUNT (NCD)?

Yes, but you’ll need to contact Citroën Insurance and Citroën Financial Services first as an additional premium may be payable, depending on the time spent abroad.

WHAT INFORMATION WILL I NEED TO HAVE TO HAND WHEN CALLING CITROËN INSURANCE TO SETUP MY CITROËN INSURANCE POLICY?

Approved Finance Application Number.

The Dealer Code.

Full Vehicle details including registration and chassis number.

Any motoring convictions/points on the licence of all drivers in last five years for all drivers.

Any accidents or claims including glass damage in last three years for all drivers.

Details of no claim discount held.

Agreed collection date for the vehicle.

Licence details of all drivers.

Names, ages and occupations of all drivers.

WHAT IS THE SERVICE PLAN?

The service plan covers all routine servicing requirements as defined in the Vehicles Servicing and Warranty Guide. It does not cover tyres or wear and tear maintenance items.

IF I AM DUE A SERVICE AT THE VERY END OF THE CONTACT PERIOD WILL THE SERVICING PLAN COVER THIS FINAL SERVICE?

Vehicles will generally benefit from the 1st service at the end of year one and a second and third service at the end of years two & three. However, servicing requirements can vary between vehicle models and engines so please refer to your Servicing Warranty Guide.

WHAT COVER DOES THE ROADSIDE ASSISTANCE PLAN PROVIDE?

Assistance from home

Roadside Assistance

Recovery

Onward travel

European Cover

HOW DOES THE PAYMENT PROCESS FOR A ROAD FUND LICENCE WORK?

Your first year of road fund licence is provided as part of registration process for your new vehicle. Your dealer will provide you with a cheque to cover the cost of your second and third years’ car tax at the time you take delivery of your vehicle.

WHAT HAPPENS IF THE ROAD FUND LICENCE INCREASES IN PRICE FOR THE SUBSEQUENT YEARS?

The additional cost would have to be paid by you. However, if the cost reduces then you will benefit and retain the difference.

CAN I KEEP THE NO CLAIMS DISCOUNT NEEDED FOR MY CITROËN SIMPLYDRIVE INSURANCE POLICY RUNNING ON ANOTHER VEHICLE?

No, no claims discount entitlement cannot be used on more than one vehicle at a time. The no claim discount you are using to support your Citroën SimplyDrive Insurance application must be available to use from the start date of your Citroën SimplyDrive Insurance policy.

WHAT DO I NEED TO PROVIDE CITROËN INSURANCE AS PROOF Of MY NO CLAIMs DISCOUNT?

Please provide your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your no claims discount and include the following details:

Previous insurer's name.

Previous insurer's policy number.

Your name.

Policy expiry date.

Number of years no claims discount.

Please remember to include your Citroën policy number when sending us your proof of your no claims discount.

Your no claims discount must be from a valid UK insurer and earned no more than 2 years ago. Your no claims discount must be expressed in number of years.

WHERE CAN I READ THE TERMS AND CONDITIONS?

You can read the Citroën SimplyDrive terms and conditions by visiting www.citroen.co.uk/terms-and-conditions

WILL CITROËN INSURANCE ACCEPT NO CLAIMs DISCOUNT EARNED AS A COMPANY CAR DRIVER?

Yes, Citroen Insurance will accept no claims discount earned as a company car driver provided that you can provide a letter from your employer or their company car scheme administrator on their company letter headed paper stating:

You have had sole use of a company car for the period claimed (access to pool cars is not accepted).

You had personal as well as business use of the vehicle.

You have given up use of the vehicle within the last 12 months (meaning company car no claims discount can be no more than 12 months old).

You were claim free for the previous 2 years or more.

WHICH COUNTRIES CAN CITROËN INSURANCE COLLECT NO CLAIMs DISCOUNT FROM?

Citroën Insurance can only accept no claims discount earned in Great Britain and the Republic of Ireland.

CAN I USE NAMED DRIVER NO CLAIMs DISCOUNT OR OTHER NO CLAIMs DISCOUNT FROM SOMEONE ELSE'S POLICY TO APPLY?

You cannot use your NCD on more than one vehicle. The no claims discount you are using to support your Citroën SimplyDrive Insurance application must be available to use from the start date of your Citroën SimplyDrive Insurance policy.

You cannot use NCD from someone else's policy.

WILL MY POLICY COVER ME FOR DRIVING OTHER CARS?

Yes, you the policyholder may be covered on a third party basis for emergency use as defined in the motor insurance policy.

END OF CONTRACT? (AND EARLY SETTLEMENTS)

If the Citroën SimplyDrive agreement is settled early you still have the option to keep your motor insurance going by continuing to pay your monthly insurance contribution. Your Servicing plan will be cancelled at the same time you settle your agreement early.

You may not terminate any other service (except your Motor Insurance) during the initial three year term.

WILL I GET A TELEMATICS DEVICE TO INSTALL INTO MY CAR?

You will get a telematics device via post once you have set up your Citroën Telematics Insurance policy.

WHEN WILL I GET THE TELEMATICS DEVICE?

You will get the telematics device up to 14 days after you have set up your Citroën Telematics Insurance policy. If you haven’t received your device within 14 days of setting up your Citroën Telematics Insurance policy please email Citroen.telematics@ukipartnerships.com.

HOW LONG DOES IT TAKE TO FIT THE UNIT?

Installer-fitted unit:Typically about one hour.

Self-installed device: The unit will take you roughly five minutes to fit.

WILL THE TELEMATICS DEVICE DAMAGE MY CAR?

Installer-fitted unit: No damage should occur to your car during installation thanks to our experienced staff. In the unlikely event that damage occurs we will carry out and pay for any repairs. We use the following process to make sure that you and our team have checked your car before and after the installation:

A full pre installation check of the vehicle is completed prior to the installation taking place. This includes an operational check of all of the vehicle’s electrics and a thorough check of the bodywork, wheels and interior for damage or marks. You will be asked to sign this check which authorises the release of the vehicle for installation.

Once the installation is complete a post installation check takes place which again includes an operational check of all of the vehicle’s electrics and a thorough check of the bodywork, wheels and interior for damage or marks. You will be asked to sign this post check which demonstrates to all parties the completed work and vehicle condition are satisfactory following the installation.

Self-installed device: The telematics device should not damage the car provided it is fitted correctly into your car’s OBD port. There are instructions on how to install your telematics device on the Citroën Telematics Portal. Your dealer will also be able help you if you are having trouble fitting your Self-installed device.

WHERE WILL I HAVE TO GO TO GET THE UNIT FITTED?

Installer-fitted unit: We require the units to be fitted within 35 days of your policy start date. We will agree a time and location with you in order to fit the unit. We install units in mainland England, Scotland, Wales and Northern Ireland. The location must be off road and must not be in a public car park. If the installation takes place under cover, e.g. in a car park, the vehicle must be moved outside to enable us to activate the unit.

Self-installed device: You fit the device yourself.

WHAT HAPPENS IF I BRING A DIFFERENT CAR TO MY INSTALLATION APPOINTMENT?

We will only install the unit in the car that is insured with Citroën. If you bring a different car, you will need to reschedule your appointment.

WHAT HAPPENS IF I CAN’T ATTEND MY INSTALLATION APPOINTMENT?

If you can’t make it to your appointment, please let us know as soon as possible and we can reschedule. You will only be able to reschedule your appointment three times.

WHAT HAPPENS IF THE TELEMATICS DEVICE DOESN’T WORK?

Installer-fitted unit: We will be able to identify if there’s a problem with the unit and will then arrange a convenient time and location to inspect the unit.

Self-installed device: If there’s a problem with the Telematics device that can’t be fixed remotely, just send the Telematics device back in the pre-paid envelope and we’ll send you a new one. If you don’t have the envelope, just email Citroen.telematics@ukipartnerships.com.

WHAT HAPPENS IF I DON’T FIT THE UNIT?

It is a condition of your insurance that you fit the unit. If you don’t do this within 35 days of receiving the telematics device we will send a letter to your last known address giving 21 days’ notice that your Citroën Telematics Insurance policy will be cancelled.

WHAT HAPPENS IF I TAMPER WITH THE TELEMATICS DEVICE?

If you tamper with the telematics device then we reserve the right to cancel your Citroën Telematics Insurance policy. We will give you 21 days notice of cancellation in writing to your last known address.

HOW DO I ACCESS THE CITROËN TELEMATICS PORTAL?

When you set up your Citroën Telematics Insurance policy you will be asked for your email address. After your policy has been set up you should receive a welcome email within 7 working days with login details for the Citroën Telematics portal.

WHAT HAPPENS IF I CHANGE MY EMAIL ADDRESS?

If you change your email address you should call the Citroën Telematics Insurance team on 0370 024 2403 so we can update your details on our system.

WHAT DATA ARE YOU GOING TO COLLECT?

The telematics device will capture and send your specific location, direction and current speed amongst other factors to the supplier’s server and we will use the information to understand road type, road speed and other conditions relating to your journey. This information will be used to build up a profile of how, where and when your car is driven.

The Self-installed device will also collect vehicle and battery health data using your car’s in built diagnostic systems and manufacturer information.

For more details, please refer to the Terms & Conditions.

WHAT WILL YOU DO WITH THE DATA YOU COLLECT?

The data collected by the telematics device will be used to score every journey that is completed in your car. The driving score for each journey will range from 1 to 100. 100 is the best achievable score and 1 is the worst.

For more details, please refer to the Terms & Conditions at the Citroën Telematics Portal – click on T&Cs.

HOW WILL I BE INFORMED OF MY DRIVING SCORE?

You can access the Citroën Telematics Portal at any time to see your average driving score for your current three weekly period and your overall driving score for the current policy year. You will also be able to see a breakdown of how each journey you have completed has been scored.

If your average driving score for a three week period falls below the driving score threshold you will be issued with a formal warning via an email to your elected email address and a letter to your last known address.

If you receive four warnings in a policy year then your Citroën Telematics insurance policy will be cancelled. We will give you 21 days notice in the event of such cancellation by writing to your last known address.

For more details, please refer to the Terms & Conditions at the Citroën Telematics Portal – click on T&Cs.

WHERE CAN I FIND THE DRIVING SCORE THRESHOLD I.E. THE MINIMUM SCORE I CAN ACHIEVE WITHOUT RECEIVING A WARNING?

The dashboard page of your Citroën Telematics portal will display what score triggers a warning.

HOW DO I CANCEL MY PARTICIPATION IN THE CITROËN TELEMATICS SCHEME?

Having your driving tracked is a condition of your Citroën Telematics Insurance policy. If you no longer wish to have your driving tracked you will have to cancel your Citroën Telematics Insurance policy. If you wish to do this you will need to call us on 0370 024 2403.

WHAT HAPPENS IF I CHANGE MY CAR?

You must call the Citroën Telematics Insurance team on 0370 024 2403 to inform us if you are changing your car. The Citroën Telematics Insurance policy is only available on selected models purchased through a Citroën Financial Services finance agreement from participating Citroën dealerships if you install and use the telematics device. If you change your car before your Citroën Telematics Insurance policy expires, and your new car does not meet these criteria, your policy will have to be cancelled.

WHAT HAPPENS IF MY CAR IS WRITTEN OFF?

If you are eligible for and choose to take a new car replacement, you can continue with your current finance agreement and insurance policy. If you have removed your telematics device from your previous car you can just plug it into the OBD port in your new car. If you need a replacement telematics device for your new car, please email Citroen.telematics@ukipartnerships.com and we will send you a new one and if necessary, arrange installation.

If you are not eligible for a new car replacement, your local Citroen dealership will be able to advise what your options are.

WHO IS U K INSURANCE LIMITED?

U K Insurance Limited is a company registered in England and Wales under company number 02811437 that underwrites your Citroën Telematics Insurance policy.

WHO WILL BE ABLE TO VIEW MY INFORMATION?

A controlled group of U K Insurance Limited staff as well as suppliers who provide services to U K Insurance Limited, Citroën UK Limited and Citroën Financial Services.

WILL MY INFORMATION BE SHARED WITH OTHER ORGANISATIONS?

If we are permitted or required by law to disclose the information, such as to our regulators or if we are issued with a court order.

WHO DOES U K INSURANCE LIMITED WORK WITH?

U K Insurance Limited works with suppliers - these are companies that provide and/or install telematics devices. Our suppliers collect and transmit data to us when telematics devices are switched on and analyse that data on our behalf.

U K Insurance also works with Citroën UK Limited and Citroën Financial Services as the underwriter of Citroën Motor Insurance products.

WILL MY INFORMATION BE SHARED WITH THE POLICE?

If your car is stolen and we’re able to locate it, we might share the current location information with the police so that it can be recovered. We’ll only share data in other circumstances if we need to do so by law.

WILL I BE ABLE TO SEE ANY OF THE INFORMATION FROM THE TELEMATICS DEVICE ON THE WEB SITE?

Yes, you’ll be able to track your own data on the Citroën Telematics Portal via www.citroentelematicsportal.co.uk.

WHAT HAPPENS IF I BREAK THE SPEED LIMIT?

We strongly advise all drivers to obey the Highway Code and drive in accordance with the law. Please remember that the speed at which you drive influences your driving score.

HOW SECURE IS MY DRIVING DATA?

All driving data transferred between all relevant parties, adheres to the highest level of security and we make sure our partners have the same level of security. For more details, please look at our Terms & Conditions.

You may be given the option to continue insuring your car on an annual policy with Citroën Insurance subject to our standard underwriting criteria. We will send you a letter 21 days before the end of your third year to inform you of the price for this annual insurance policy.

Your driving performance and the driving scores you receive throughout your Citroën Telematics policy may impact the premium you are quoted to continue insuring your car with Citroën Insurance. If we are able to offer you the option to have your car insurance by Citroën Insurance, we will write to you 21 days in advance of your policy expiring to offer you a quote.

WILL THE TELEMATICS ASPECT OF MY POLICY CONTINUE IF I CHOOSE TO REMAIN INSURED WITH CITROËN INSURANCE AFTER MY CITROËN TELEMATICS INSURANCE POLICY EXPIRES?

We will write to you 21 days in advance of your policy expiring to inform you whether or not the telematics aspect of your policy will continue if you remain insured with Citroën Insurance after your Citroën Telematics Insurance policy has expired.

Richmond Motor Group Limited act as a non-independent credit intermediary for a selected number of lenders to suit a wide range of financial offers to suit the individual's requirements. Richmond Motor Group Limited are authorised and regulated by the Financial Conduct Authority.

Richmond Motor Group Limited are an Appointed Representative of Autoprotect MBI Limited for insurance mediation purposes, their Firm Reference number for General Insurance is 312143 and our Firm Reference Number for Consumer Credit is 687484, 673585, 683805. You can check this on the FCA's website www.fca.org.uk or by contacting the FCA on 0300 500 8082