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Product Q&A

Seller Information

Seller Information

Seller

Cutie berry

Ship-From Address

Sungai Buloh, Selangor

Return/Exchange Address

Sungai Buloh, Selangor

Notice on Return/Exchange

Please take note that the colors maybe slightly difference from the picture. We will not responsible for any material problem, sizes difference, color not 100% same as the picture, and any unforeseen problems. Please take note that all goods sold are not exchangeable or refundable.

All orders are checked for defects before shipment. In an unfortunate case which customer receiving an unsatisfactory item, (any factory defected item(s) such as faulty zip, holes and obvious stains) shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on cases. We reserve the rights to demand customers to post back the defects/wrong item(s) and we will bear two way postage cost (return and replace) depending on necessity.

Any defects occurred during transit or shipping (especially for fragile items), the management has the rights to reject claim as the damage was not done by us but rather during shipping. We can't guarantee safe shipping for fragile products as deliveries are done by third party company.

We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we cannot be held liable for any loss caused to you by late delivery.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.