Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests previously made to the Government of Canada. If you find a summary of interest, you can request a copy of the records at no cost. For additional information, please see the “About Access to Information Requests” webpage.

Enter keywords (e.g. institution, topic, field of interest, etc.)
*All information provided will incorporate the necessary exemptions and exclusions as per the Access to Information Act and the Privacy Act.

Year

Month

Please provide the following information in a machine-readable electronic database format, such as Microsoft Excel or Access, or .cs for:
-Number of complaints for delays that have been completed via the facilitation process
-By type of flight disruptions (sub-category: delay on tarmac, crew time-out, mechanical and weather)
-The date of complaint received by the Agency
-By carrier (Canadian and International)
-By resolution: Resolved, out of jurisdiction, withdrawn or transferred to the carrier.
-Period: fiscal year 2012, 2013, 2014, 2015

Please provide the following information in a machine-readable electronic database format, such as Microsoft Excel or Access, or .cs for:
-Number of complaints that have been completed via the facilitation process;
-By type and sub-category (excluding flight disruptions (sub-category: delay on tarmac, crew time-out, mechanical and weather));
-The date of complaint received by the Agency;
-By carrier (Canadian and International);
-By resolution: Resolved, out of jurisdiction, withdrawn or transferred to the carrier;
-Period: fiscal year 2012, 2013, 2014, 2015, 2016, 2017.