Terms and Conditions

CITY OF SAN CLEMENTE TERMS OF SERVICE

IT IS IMPORTANT THAT YOU READ THIS:

By accessing or using the
City of San Clemente’s website, you agree to be bound by all of the terms and
conditions of this Agreement. The City of San Clemente may modify this
Agreement at any time, and you agree that such modifications will be effective
immediately upon posting of the modified Agreement. You agree that by using our
website after any such modifications, you will be deemed to have reviewed,
agreed to and accepted the modified Agreement.

The City of San Clemente portal
is provided to you to facilitate access to view and pay your statements online
or via mobile device. The City of San Clemente and its partners will make every
reasonable effort to ensure full performance of the City of San Clemente website
and, on a timely basis, work with you to resolve disputes that may arise.

Any information sent by The
City of San Clemente to you via email or text is believed to be reliable.
However, this information can only be provided on a best-efforts basis for your
convenience and is not guaranteed. The City of San Clemente will not be liable
for any deficiencies in the accuracy, completeness, availability or timeliness
of such information or for any decision made using this information.

In addition, please take
note of the following guidelines, which will assist you in detecting certain
types of Internet and e-mail fraud (i.e. "phishing").

The City of San Clemente will never send you an e-mail requesting you to validate personal information.

The City of San Clemente will never ask you to update your social security number, date of birth, or driver's license number via e-mail.

Once you have enrolled in the website, you can update your personal information by logging into your account.

The City of San Clemente
does not make any warranties concerning the service including, without
limitation, any warranties of merchantability, fitness for a particular purpose
or non-infringement of third party proprietary rights unless disclaiming such
warranties is prohibited by law. The City of San Clemente makes no warranties
other than those expressly set forth in this agreement. The City of San
Clemente will not be liable for any damages of any kind arising from the use of
this site, including, but not limited to, direct, indirect, incidental, consequential
and punitive damages. You expressly agree that your use of this site is at your
sole risk.

The City of San Clemente is
committed to protecting your privacy. Your information is collected and stored
by the City's vendor and is used only for applying your payments, accessing
your account information, or displaying your statements online. The City of San
Clemente does not store or maintain any personal information that is submitted
to this website, other than information provided to establish water and
wastewater services.

You agree that you will not
intentionally provide false information when accessing or using the City of San
Clemente website. You also agree that you will not falsify, forge, or otherwise
tamper with any information in the emails or texts you receive as part of the
service.

The website has security measures in place to protect
against the loss, misuse, or alteration of the information you provide. The
Online Payment server software conforms to industry standards utilizing Secure
Sockets Layer (SSL) technology, which is among the best software available for
securing commerce transactions.

NOTICE: This system is for the use of authorized
users only. Individuals using this
computer system with authority, or in excess of their authority, are subject to
having all of their activities on this system monitored and recorded by system
personnel. In the course of monitoring
individuals improperly using this system, or in the course of system maintenance,
the activities of authorized users may also be monitored and is advised that if
such monitoring reveals possible evidence of criminal activity, system
personnel may provide the evidence of such monitoring to law enforcement
officials.

Privacy Policy

CITY OF SAN
CLEMENTE PRIVACY POLICY

Last Updated: December 8, 2017

This website is designed solely to enable you to make online payments to
your utility account and or accounts receivable invoices, and to access
information about your account(s). A user
name is required to access your utility account information. A user name is not required to make one-time
payments.

This Online Privacy
Notice (Notice) applies to this City of San Clemente online interface (i.e.,
website or mobile application) and any City of San Clemente affiliate online
interface that links to this Notice, (each, a Site, and, collectively,
Sites). The term "City of San Clemente" or "we" or
"us" or "our" in this Notice refers to affiliates of the
City of San Clemente that link to this Notice. This Notice describes how Sites
may collect, use and share information from or about you, and explains how
information may be collected and used.

to inform you about important information regarding the
Site, products or services for which you apply or may be interested in
applying for, or in which you are already enrolled, changes to terms,
conditions, and policies and/or other administrative information;

to personalize your experience on the Site;

to verify your identity and/or location (or the
identity or location of your representative or agent) in order to allow
access to your account(s), conduct online transactions and to maintain
measures aimed at preventing fraud and protecting the security of account
and Personal Information;

for business purposes, including data analysis, audits,
developing and improving products and services, enhancing the Site, identifying
usage trends;

for risk control, for fraud detection and prevention,
to comply with laws and regulations, and to comply with other legal process
and law enforcement requirements;

Other Information We Collect Online

Other Information is
any information other than Personal Information that does not reveal your
specific identity or does not directly relate to an individual, such as browser
information, information collected through cookies, pixel tags and other
technologies, demographic information, other information provided by you such
as your date of birth, household size, lot size, and aggregated and
de-identified data.

Mobile Applications

The City of San
Clemente’s Mobile Applications allows you to access your account balances and activity
and pay bills on your mobile device. This Notice applies to any Personal
Information or Other Information that we may collect through the Applications.

Linking to other sites

We may provide links
to third party sites, such as credit bureaus, service providers or merchants.
If you follow links to sites not affiliated or controlled by the City of San
Clemente, you should review their privacy and security policies and other terms
and conditions, as they may be different from those of our Sites. The City of
San Clemente does not guarantee and is not responsible for the privacy or
security of these sites, including the accuracy, completeness, or reliability
of their information.

Security

To protect Personal
Information from unauthorized access and use, we use security measures that
comply with applicable federal and state laws. These measures may include
device safeguards and secured files and buildings as well as oversight of our
third party service providers to ensure information remains confidential and
secure.

Making sure information is accurate

Keeping your account
information accurate and up to date is very important. If your account
information is incomplete, inaccurate or not current, please use the Contact Us
option on our Site, or call or write to us at the telephone numbers or
appropriate address for changes listed on your account statements, records,
online or other account materials. You can also speak to a customer
representative at Utility Billing.

Updates to this Privacy Notice

This Online Privacy Notice
is subject to change. Please review it periodically. If we make changes to the Online
Privacy Notice, we will revise the “Last Updated” date at the top of this
Notice. Any changes to this Notice will become effective when we post the
revised Notice on the Site. Your use of the Site following these changes means
that you accept the revised Notice.

Disclaimer

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