Re: Bogus early termination charge

Whilst we would say that our ticketing system serves as adequate evidence of the issue and wouldn't usually send out a letter, we are of course able to get a letter typed up and sent out in relation to your issues, if that's what you'd prefer?

Re: Bogus early termination charge

In the same way that you wouldn't usually do it, I wouldn't usually insist. But I'm aware of the other recent cases where debt collectors have turned up at the door after the customer was told by Plusnet to disregard an incorrect bill.

Sorry to put you through additional manual clerical work, but it wouldn't be necessary if the accounting system worked correctly. This is an issue that's been happening for several years now; I'd hoped the new system would have fixed it—but sadly not, it seems.

Re: Bogus early termination charge

If you've received the automated email advising of an early termination charge then it's likely that the system will generate this figure as the final bill (deducting any due refunds) after your account is closed.

Unfortunately there's no way to override the system as it is automated.

Thanks, Anoush and others on the team, for your hard work on this and the other couple of issues we've had with the service in the past. I wish you well, and it's my sincere hope that the accounting system gets sorted out quickly, for the sake of your work/life balance!

As I said elsewhere, I'm sorry to leave, but the ongoing issues with BTW's vlan management, and the lack of workable VDSL2 here means that LLU is the only sensible option at this location. I had hoped that the switch from Max to 21CN at this rural exchange would have fixed the issues, but sadly not.

Re: Bogus early termination charge

Hi @Gandalf, I just realised that you won't be able to take the final £3.75 on my account, because there's no direct debit.

Weirdly, your invoices don't have any bank account details on them. So I searched around for how to pay you, and finally found an FAQ that directs me to www.plus.net/pay – however, that link doesn't work!

If you'd like the money, please let me have your bank details to send it to, or a link that works.