The Verint Witness Actionable Solutions portfolio of solutions can enhance visibility across the customer service delivery chain and help align your people, processes, and technology with service expectations and organizational goals.

Designed for multi-site, multimedia contact centers, Impact 360 Workforce Optimization combines software and services into a unified solution that includes:

Quality Monitoring

Recording

Speech Analytics

Data Analytics

Workforce Management

Performance Management

eLearning

Coaching

Customer Surveys

Application Analysis

Add-On Options

Best-practices consulting

By combining information from different functions and sources within your contact center and back-office operations — and presenting it in clear, concise reports — Impact 360 Workforce Optimization can help you drill down quickly from “what” to “why” for faster, enhanced decision-making.

Impact 360 Express is designed to accommodate traditional time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments. The solution is fully scalable, so you can select just those capabilities that you require today and add functionality as your operations grow.