Giving Customers the Service They Demand

by Dick Schaaf

Schaaf's research shows that the most innovative and successful service firms, like Marriott, Merck, and Home Depot, are pushing the customer service "envelope" in surprising ways. This summary tells all.

The Mental Fitness Guide

by Gillian Butler, Tony Hope

An amazing compendium of advice by two Oxford University researchers. How to beat stress, quit smoking, build your self-esteem and self-confidence, counter anxiety, be assertive, make decisions, manage your time and a lot more.