Marcações

IBM is in the early phases of changing the IBM Support Portal. Right now you can get a sneak peek at the new site and provide your feedback on the improvements. We will be refreshing the site frequently based on feedback we receive from you. If needed, you can still access the current IBM Support Portal . We hope you’ll find that the new site is more streamlined, simple, and intuitive. Features on the new IBM Support Portal now include: Smart Search Use a single search box to do all of... [More]

Today's video covers the great features of the Forums, blogs and social media pages on the IBM Support Portal. ﻿ ﻿ "Social Media Aggregator in Support Portal" This 3 minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal. It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can now access your social media content without ever leaving Support Portal. After selecting a product, find the Forums, blogs, and... [More]

IBM Electronic Support's Top Blog Posts of 2013 We covered many important topics this year, from all the conferences we attended to the many new IBM Support Portal features . Today's blog lists our top 2013 posts based on IBM developerWorks metrics. Please review this list - there may be posts that you missed reading the first time out! Top 2013 Posts January IBM Electronic Support is at Connect 2013 February... [More]

Finding your answer through IBM Support Portal's search just got easier! Even though the new IBM Support Portal is about a month old, ( full details here ), IBM just deployed a support search improvement this week: now all Jazz.net support content can be located through the IBM Support Portal's support and downloads search plus in the various content modules of Jazz-related product support pages. See our earlier article about the several updates that we made late last month... [More]

This week's Highlight: Have a question? Find the answer in the new Electronic Support Forum! When IBM deployed the new IBM Support Portal at the end of October, ( full details here ), we added a new feature under the "Common support links" area - a forum to help clients better utilize this new Support Portal plus all of the other numerous IBM Electronic Support sites and online tools. Today's blog highlights this new forum, moderated by the IBM Electronic Support team. ... [More]

This Week's Highlight: A Look Back at November 2013 October and November were busy months for the IBM Electronic Support development team, which in turn meant we had much to talk about here on our blog and out on our YouTube channel. Today's blog outlines all the great articles and videos we produced in November 2013. We hope these efforts are helpful - please use the comment area below if you have any requests for any additional "how-to" articles or videos that you would like us to produce. November's... [More]

Have you translated the IBM Support Portal lately? The new IBM Support Portal is less than a month old, ( full details here ). We've moved the translation pull-down to the top of the page! Today's blog outlines the IBM Support Portal translation features. Click on the images below for full-size versions of these screen captures. Key update Today, you are able to find the “ Translate this page ” feature available at the very top of the page in the yellow banner.... [More]

Finding your product in IBM Support just got easier! Even though the new IBM Support Portal is less than a month old, ( full details here ), IBM's just deployed a series of improvements to make this support site even better! See our earlier article about the several updates that we made earlier this week at The New IBM Support Portal is now even better! Today's blog outlines the improvements IBM deployed this week to make choosing a product in either the... [More]

The New IBM Support Portal is now even better! Even though the new IBM Support Portal is less than a month old, ( full details here ), IBM's just deployed a series of improvements to make this support site even better! Today's blog outlines the several improvements that were made public yesterday - all of which are based on recent client feedback. Key updates The ability to search within a product is emphasized Security bulletins for software products are available from the “Product support... [More]

Wednesday's Video: New video about IBM's Software Product Compatibility Reports using the new IBM Support Portal The IBM Support Portal has a new look. You have suggested improvements for the IBM Support Portal. We've listened, and our new, simplified website is now available. Please visit the new site today at support.ibm.com ! This week's tip focuses on a great video we've updated to reflect the new IBM Support Portal user experience that was deployed on October 31st, ( full details here... [More]