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Quality Management

Every member of Defence Solutions Ltd is totally committed to client, customer & stakeholder satisfaction and share responsibility for delivery of quality outputs and services, codes of conduct and continuous improvement in all areas of the business.

Consultants & Managers through their own practices and standards will endeavour to lead by example and give complete commitment to allocate all resources necessary to deliver the requirements of the quality policy and quality improvement programmes.

All staff are expected to contribute to quality improvement initiatives and participate creatively in the design, implementation and review of such activities.

Targets and objectives are normally set as part of the management review process and are communicated to all personnel, measured and reviewed as necessary.

Our aim is simple ‘get it right first time, everytime’ and develop the best operational relationships with our internal & external customers and suppliers.

Sharing of information, effective communication, education and training have leading roles to play in the implementation of our quality policy. To ensure that everyone is empowered to contribute, the policy, quality practices and programmes are disseminated and promoted widely both internally and externally using a range of media.

Assistance is given to support the learning, education and training needs of staff at all levels so that they possess the competencies and know-how to enable them to deliver the requirements of our quality management systems.