Managing Conflict

Conflict is inevitable. Conflict managed ineffectively, however, is frustrating, expensive, and disruptive. Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual employee's skill or motivation.Whether you are a new leader or leading a new team, or your organization is going through significant change, change can create conflict. Conflict handled productively can set you up for success as a leader, and build enduring trust. Managing conflict can be the difference between success and failure in your role as a leader and in producing results.At ORO, we understand the underlying causes of conflict. We begin engagements with a critical first step: Get to know the people involved, including their roles, responsibilities, communication styles, and preferences. This is accomplished through semi-structured interviews, observations of meetings, and/or formal assessment. Next, we work with team members to resolve issues. We don’t assign solutions; rather, we assist clients in identifying root causes and developing solutions that work for their businesses. Our goal is to build trust among people so they can productively manage differences and focus attention, effort, on driving organizational results.

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