Help & Advice

Who are Ofwat?

Ofwat is the economic regulator of water and wastewater companies in England and Wales.

It exercises its powers in a way that it judges will protect the interests of consumers, promote value and safeguard future water and wastewater services by allowing efficient companies to carry out their functions properly.

Every five years, all the water and wastewater companies in the UK submit a draft business plan to Ofwat which sets out how much each company will need to charge for water in order to meet their customers' needs and the needs of the environment while continuing to deliver a safe and reliable service.

It is Ofwat's job to make sure these charges represent the best value for consumers and allow efficient companies to provide a sustainable service.