Nayely Noverola

Role: Sales Assistant

Length of service: One year and six monthsPrevious Roles: Travel Agent

What brought you to sea? I always sold cruises on my previous job, I wanted to experience what cruising was all about and ever since I joined I have loved what I do… You get to meet new people and also visit different places!

What is your favourite part of the job (aside from travelling)? Meeting new people…. You get to have good friends and even when customers get to know you well, you know you will end up with a friend for life!

What is the most challenging part of the job? I love interacting with guests, my biggest challenge is convincing the guest that I’m really interesting in their wellbeing and how they are enjoying their cruise. I’m not just there to sell, I love to get to know them! Once they get to know me they just keep coming back and I love this achievement and sales become easier.

What is your favourite promotion/shop event? Bijoux Terner – it’s crazy busy, time flies and I want to buy bits and pieces for myself. This is one of our easiest products to sell because it is such good value

What advice would you give to anyone joining Harding Retail? Just be yourself and enjoy the journey you are about to embark! Give your whole first contract a go and once it’s finished then decide whether ship life is for you or not…..