Live Chat Support

If your hosting provider offers live chat support, you are able to speak with an agent in real-time and learn useful information or get an issue resolved promptly. The key advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with Internet connection, so you will not pay any rates in case you're in another state or country. Furthermore, it'll be quicker to copy and paste details for instance domains, usernames or error messages i.e. details which are sometimes hard to share with the other party over the phone. The real-time chat is also a considerably faster approach to contact the website hosting supplier's support team compared to using a ticketing system. Last, but not least, when some situation needs more time to be resolved, you're able to do something different while you wait for support on the live chat, so you will not waste time - something that is impossible in case you're on the phone.

Live Chat Support in Hosting

Together with the telephone and ticket support, our company provides live chat support too. You are able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the hosting that we supply if you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for strictly technical issues you will need to open a ticket to the technical support, because such issues require extra time to be taken care of, you can still contact us through the live chat for some technical info. For instance, we're able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you time and effort. Even when our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is accessible to all of our prospective and present customers. In case you're looking for a new hosting account, you're able to chat in real time to one of our agents and get more info about our semi-dedicated servers so as to choose the optimal package for your websites. If you already own an account with us, we can assist you in a very timely manner with billing, general and first-level techissues. Even though sometimes you'll have to open a ticket as there are issues that cannot be resolved on the live chat, we can help you with lots of basic tasks, for instance installing an email account in an email client or forwarding one domain to another. Thus, you will get prompt assistance and you will save many hours.