Multiple shutdown hello have a good day i use my mp3 for 1 yrs but this time i experience multiple shutdown when i press the power on then the loading status appear on the screen after that it shut off i repeat it many times until it permanently open

i had the same problem, when i was turn it on after loading automaticaly it was shutting down...until i run the usb driver program from samsung cd and reinstalled the software without format. i had the same problem, when i was turn it on after loading automaticaly it was shutting down...until i run the usb driver program from samsung cd and reinstalled the software without format.

1 Suggested Answer

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Press and release the right arrow button
until the display says " System
Configuration Menu".
OK button.
Display should say Hardware failure status. If not there already, Arrow Key
over to Hardware failure status
Press and release the OK button.
Display should say Hardware failure status: Clear. Press OK to clear.
Press and release the OK Button. Message
changes to Hardware failure status
Cleared. Press Cancel to continue.
Press and release the CANCEL button as
many times as necessary, so that, either the Welcome to Photosmart Express screen appears, or, the Ink System Failure screen appears. PLEASE DO NOT TRY TO PRINT AT
THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back
of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable
into the wall outlet first and then into the back of the printer

Turn the unit on. The printer may
display message USE POWER BUTTON TO SHUTDOWN THE PRINTER followed by PRESS OK
TO CONTINUE. Press OK. The Printer will start the ONE TIME INK INITIALIZATION
PROCESS. Allow this process to complete and do not interrupt. Once the
initialization process is complete, the printer will print out a Diagnostic
Page..

Display should say "Enter Special Key Combo"B. - Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"(try both and see which one will get you to system config menu )

display says "enter special key combo"

1. Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal" 2. Press and release the right arrow button until the display says "System Configuration Menu". 3. Press and release the "OK" button.4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status 5. Press and release the "OK" button 6. Display should say "Hardware failure status: Clear. Press OK to clear".7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.it is now powered down and unplugged. 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.12. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.13. To verify printer functionality print a SELF TEST PAGE.

Hello.
Try this
Hewlett Packard Ink System Failure Error Fix (tested C6180) 1- Press and hold the "*" key. 2- Press the "#" key and release both keys. Display should say "Enter Special Key Combo" 3- Press and release in sequence the "1", "2" and "3" buttons. screen says "support" R0631M 4. Press and release the right arrow button until the display says "System Configuration Menu". 5. Press and release the "OK" button. 6. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status", 7. Press and release the "OK" button. 8. Display should say "Hardware failure status: Clear. Press OK to clear". 9. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". 10. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. 11. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. 12. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer 13. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. I hope this helps Regards GM

Solution 1
1. Press and hold "left arrow" key2. Press the "setup" key and release both
keys3. Press and release the "OK" button4. Press and release the right
arrow button until the display says "System Configuration Menu". 2. Press and
release the "OK" button.5. Display should say "Hardware failure status". If
not there already, Arrow Key over to "Hardware failure status",6. Press and
release the "OK" button.7. Display should say "Hardware failure status:
Clear. Press OK to clear". 8. Press and release the "OK" Button. Message
changes to "Hardware failure status Cleared. Press Cancel to continue".9.
Press and release the "CANCEL" button as many times as necessary, so that,
either the "Welcome to Photosmart Express" screen appears, or, the "Ink System
Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.10. Using
the Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet.11. Wait 30 seconds for the power to get discharged
and then plug the power cable into the wall outlet first and then into the back
of the printer12. Turn the unit on. The printer may display message "USE
POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press
OK. 13. If the printer has already initialized, then go to the next step. If
not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow
this process to complete and do not interrupt. Once the initialization process
is complete, the printer will print out a Diagnostic Page. 14. To verify
printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer
is ready for use or Software Installation.15. If the error is still there,
or reoccurs the printer is already defective.

Solution 2

Press the On button to turn the printer off.

Unplug the power cord from the back of the printer.

Remove all the ink cartridges.

Wait two minutes.

Plug the power cord into the back of the printer.

Press the On button to turn the printer on.

Install the ink cartridges when prompted.

Solution 3 (Conversation with a HP TECH)
Earnest: May I have the model number of All-In-One you are using?james
cowan: c6250Earnest: Thank you for information.Earnest: James, please
let me know the room temperature in which printer is replacedjames cowan: 67
degrees fEarnest: OkayEarnest: Please perform the below steps on the
front panel of the printer to resolve the issuejames cowan: okEarnest:
Press and hold the "left arrow" key.Press the "Setup" key and release both
keys, Display should say "Enter Special Key Combo"Press and release the "OK"
button.Earnest: Please ignore the above steps, Jamesjames cowan: ok yes
nothing seemed to do anythingEarnest: Please perform the below steps on the
front panel of the printerEarnest: Press and Hold the "Print Photos"
&"Red Eye Removal" buttons. Release both buttons. Display should say"Enter
Special Key Combo"Press and release in sequence"Red Eye Removal","Print
Photos","Red Eye Removal"Earnest: Display should say "Support" and display
the FW rev (something like R0616R)james cowan: COxxFN0723BREarnest:
OkayEarnest: 2. Press and release the right arrow button until the display
says "System Configuration Menujames cowan: okEarnest: 3. Press and
release the "OK" button.james cowan: ok and it says hardware failure
statusEarnest: Display should say "Hardware failure status: Clear. Press OK
to clear".Earnest: Press and release the "OK" Button. Message changes to
"Hardware failure status Cleared. Press Cancel to continue".Earnest: Press
and release the "CANCEL" button as many times as necessary, so that, either the
"Welcome to Photosmart Express" screen appears, or, the "Ink System Failure"
screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.james cowan:
okEarnest: Using the Power Button, turn the unit OFF and unplug the power
cable from back of the printer and wall outlet.Earnest: Let me know once you
are done with the above stepsjames cowan: ok its unpluggedEarnest: Wait
30 seconds for the power to get discharged and then plug the power cable into
the wall outlet first and then into the back of the printerEarnest: Turn the
unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE
PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.james cowan:
okEarnest: Let me know the message displaying on the front panel of the
printerjames cowan: printer preparation occuring - do not
interruptEarnest: Okayjames cowan: ok its doneEarnest: Let us print
a self test page from the printer nowjames cowan: ok dealEarnest: 1)
Load letter, A4, or legal unused plain, white paper into the input tray.2)
Make sure that the printer is on and loaded with unused plain, white
paper.3) Press Setup . The Setup menu appears.4) Press the down arrow
button to select Tools , and then press OK .5) Press the down arrow button
to select Self-test Report , and press OK . The self-test report
prints.james cowan: ok printingEarnest: Okay, please check whether all
the colors pritned perfectly on the test pagejames cowan:
perfectEarnest: Great..Cheers!!!james cowan: thank you very
muchEarnest: James, now you can continue using the printerEarnest: I
appreciate your efforts and patience in trying to resolve the issue.

Press and release the "CANCEL"(Annuler) button as many times as necessary,
so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink
System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Using the Power Button, turn the unit OFF and unplug the power cable from
back of the printer and wall outlet.

Wait 60 seconds for the power to get discharged and then plug the power
cable into the wall outlet first and then into the back of the printer

Turn the unit on. The printer may display message "USE POWER BUTTON TO
SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.

the printer will get ready as if it were starting perfectly for a first
time, it will say something like: printer preparation occuring - do not
interrupt

print a test page:

1) Load letter, A4, or legal unused plain,
white paper into the input tray.2) Make sure that the printer is on and
loaded with unused plain, white paper.3) Press Setup . The Setup menu
appears.4) Press the down arrow button to select Tools , and then press OK
.5) Press the down arrow button to select Self-test Report , and press OK .
The self-test report prints.
Courtesy of LEH.

7.Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

8.Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

9.Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

10.Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.

11.If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12.To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

Try This.Press and hold the “*” key.Press the “#” key and release both keys.Display should say “Enter Special Key Combo”Press and release in sequence the “1”, “2” and “3” buttons.screen says "support" R0631MPress and release the right arrow button until the display says “System Configuration Menu”.Press and release the “OK” button.Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,Press and release the “OK” button.Display should say “Hardware failure status: Clear. Press OK to clear”.Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. DO NOT TRY TO PRINT AT THIS STAGE.Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printerTurn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.If it didn't print a diagnostic pageIs the error message still being displayed on the printer?No? Good.Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

A. - Press and hold the ?*? key. B. - Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? C. - Press and release in sequence the ?1?, ?2? and ?3? buttons. 1. Press and release the right arrow button until the display says ?System Configuration Menu?. (on C8100 use Touch Screen) 2. Press and release the ?OK? button. 3. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, 4. Press and release the ?OK? button. 5. Display should say ?Hardware failure status: Clear. Press OK to clear?. 6. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. 7. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. 8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. 9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer 10. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK.

The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it. Press and hold the ?*? key. Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? Press and release in sequence the "1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says ?System Configuration Menu?. Press and release the ?OK? button. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, Press and release the ?OK? button. Display should say ?Hardware failure status: Clear. Press OK to clear?. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK. The Printer will start the ?ONE TIME INK INITIALIZATION PROCESS?. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!

This can be a failure of the firmware which means the printer is in hardware failure status but it can sometimes be fixed. Follow these steps EXACTLY as written.

Press and hold the “*” key. Press the “#” key and release both keys.Display should say “Enter Special Key Combo”Press and release in sequence the "1”, “2” and “3” buttons.Display should say “Support” and display the FW rev (something like R0631R)Mine reads R0631M. Press and release the right arrow button until the display says “System Configuration Menu”.Press and release the “OK” button.Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,Press and release the “OK” button.Display should say “Hardware failure status: Clear. Press OK to clear”.Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!