Program Goal: To provide assistance and information to help individuals with disabilities secure the benefits available under the Vocational Rehabilitation State Grants program and other programs funded under the Rehabilitation Act of 1973, as amended.

Objective
1 of 2:
Resolve cases at lowest possible level.

Indicator 1.1 of 1: Alternative dispute resolution (ADR): Through FY 2009, the percentage of cases resolved through the use of alternate dispute resolution (ADR) will be maintained at a rate of 84 percent.

Next Data Available:
April 2006
Appropriate reviews of annual data are conducted by ED program specialists. Onsite reviews of individual programs are conducted when resources permit, and random sampling of onsite files is cross-checked with reported data for verification.

Indicator 2.1 of 1: Effects of systemic change: By FY 2009, the percentage of Client Assist Programs (CAPs) that report changes in policies and practices as a result of their efforts will increase to a rate of 60 percent.

Measure 2.1.1 of 1: The percentage of Client Assist Programs (CAPs) that reported that their systemic advocacy resulted in a change in policy or practice.

Year

Actual Performance

Performance Targets

1999

43

2000

44

44

2001

45

45

2002

54

46

2003

48

47

2004

57

49

2005

50

2006

54

2007

60

2008

60

2009

60

Source: CAP performance report, RSA-227, narrative section.

Frequency: Annually.

Next Data Available:
April 2006
Appropriate reviews of annual data are conducted by ED program specialists. Onsite reviews of individual programs are conducted when resources permit, and random sampling of onsite files is cross-checked with reported data for verification.

Explanation: Performance percentage is based on the reporting of successful systemic change activity. FY 1999 data established the baseline.