It's is CRAP!! It doen't work, has not worked form day one and no one at verizon can make it work, but they can sure bill you. I can't count how many times I was told "We'll have someone call you that can fix your problem". Haven't had but one call back, but they had...

I come home from work to no internet.I spend over an hour on the phone talking to several different people to finally be told they can’t fix it and someone must come out. They only come out until 5PM, so I have to miss work if I want my internet fixed. I’m then told I...

This will be a detailed account of my experience with horrendous Verizon Fios Service. A little background. I've had Verizon Fios for roughly 13 years between my current address and the one before and we've had a good relationship. I paid my dues and they provided...

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Verizon Technical Support

#1076020by anonymous

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Verizon Technical Support Review

I took the phone to Verizon when they opened at 10. They played around with it for almost an hour. The guy told me they could not fix the phone, that it was unrepairable. He said I could upgrade. My husband had been out of the country and was coming home the following...

Verizon Fios TV has recently "updated" their On Demand menu system. IT DOES NOT WORK! We attempted to access it and it locked up everything! Had to hard reboot the box to get out of it. That led to more severe problems resulting in over 2 hours of my valuable time and...

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Anonymous

Coleen

When they changed on demand format they decided to charge for episodes on tv. They are also charging for on demand premium channels which was part of my package it is so frust...

Tried to set up DSL. they promised a technician would come that took a week.He adjusted wiring in my apt. building but had no modem. After many calls I was promised a modem.They sent two. I was getting near to having service. I was told it will just take a few days.By...

Today I called Verizon because my internet kept going down. They suggested it was my outdated router and convinced me to get a newer one which will cost $149.99. I guess I have no choice as the customer service rep who I couldn't understand, said this router was not...

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Anonymous

Anonymous

I've hung up on them 3 times in two days. One was in a room so loud with other 'techs' that I couldn't even hear him. The other two calls were useless with one recommending ...

On November 25th I called up Verizon support letting them know that I no longer had internet access. The first tech support agent had MAJOR attitude, and did not seem like he wanted to help. I asked for a supervisor, and after a couple hours troubleshooting, they said...

10+years of service with Verizon. Never late on my bill and have been very loyal. They said nothing wrong with my phone's and maybe I should purchase ($250) a service extender. I ask if after 10+ years if they would consider giving me the unit. I was abruptly told no...

Verizon Products and Services

Box 711 Dandridge TN 37725 Verizon Business Management Tennessee Customer Support I am writing to make you aware of an altercation that occurred when I had an emergency situation at your Newport Tennessee store. I am 65 years old and semi-retired . I still own and run...

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Anonymous

Anonymous

"I generate over $300,000 a year with my cell phone...""...I was not is a position to purchase a $700 phone..."...yeah