Shipment Policies

We are committed to delivering your order accurately, in good condition, and always on time.

Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 15 working days of the order. However in some cases, we may take longer, up to 25 working days, to ship the order as we may have to procure it from our other store or due to unavailability of fabric. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same.

The order will be ready to dispatch within 7-15 days depending upon the availability of Size and fabric.

Domestic delivering period will be 3-4 working days from the dispatch date.

Free Shipping In INDIA

International delivering period will be 7-10 working days from the dispatch date.

If you wish to ship products to different addresses, you shall need to place multiple orders.

We ship on all week days (Monday to Saturday), excluding public holidays.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In that case we would inform the situation to you, and the unshipped part of your bill would be refunded back to you at the earliest.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at + 91-9929222888 (11am-8.00pm) 7 days a week or mail us at info@rohitkamra.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Return and Exchange Policies

Hassel free Return. Our only motto is to make a Happy Customer .We want you to love what you ordered, but if something isn't right, let us know.

We accept returns on a damaged & defective product. In case of ordering of a wrong size, we can offer to alter it in India. However, to-and-fro shipping and custom duty charges will have to be borne by the customer.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you should email us a photo of the damaged product you can email us at info@rohitkamra.com about any damaged items in your shipment within 48 hours of receiving your order. On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice. Kindly dispatch the products once you receiving a "Return Accepted" confirmation email from us.

You may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 14 days from the date on which these goods are delivered.

Once received, the customer care team at Rohitkamra.com would study the need for return or exchange and based on their jurisdiction the exchange will be made possible.

CONTACT INFORMATION

Rohit Kamra

We do not return or exchange gift certificates, jewellery once dispatched unless it is a manufacturing defect.

No returns on discounted merchandise

International Returns

We offer merchandise exchanges on orders shipped internationally. If any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us info@rohitkamra.com within 48 hours of receiving the order. In case of ordering of a wrong size, we can offer to alter it in India. However, to-and-fro shipping and custom duty charges will have to be borne by the customer.

We do not accept any returns if the product is dispatched to us after 14 days of receiving the shipment. So please make sure you report the matter to us in 48hrs and dispatch the product at the earliest once we accept the return request. On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice. Pack your return securely in the original package, if possible, and include your completed invoice. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us.