Under the general supervision
of a Sergeant or other Administrative Officer, maintains a communication
network between the Police Department and its patrol officers, City residents,
and other agencies; performs related duties as required.

Essential Duties

1. Maintains an ongoing awareness
of the location and activity of field personnel via radio communication
and computer-aided dispatch equipment.

2. Responds to emergency and non-emergency phone contacts to include TDD's,
with City residents and the public, and provides information, referral
service, or police assistance; monitors intrusion alarm.

3. Enters and retrieves criminal justice information using local, state,
and national computer systems in response to operational needs and policies;
makes determinations and relays information to duty officers from 9-1-1
and teletype information received; uses computer-aided dispatch system
to create a permanent record of police response activity.

6. Assists in the processing of individuals who have been detained for
legal processing.

7. Assists in the training of new dispatch personnel and the orientation
of other personnel in proper communication techniques and dispatch procedures.

QUALIFICATION REQUIREMENTS

General Knowledge, Skills,
and Abilities

Considerable knowledge of office
procedures; considerable knowledge of the capabilities and general use
of computer equipment; considerable knowledge of proper telephone answering
techniques; knowledge of basic report writing procedures; knowledge of
vehicle, equipment, or personnel dispatch techniques; ability to learn
the duties of a police dispatch operation; ability to learn the operation
of departmental radio communication equipment; ability to communicate
with a clear, audible voice; ability to perform duties efficiently in
an operation with varying degrees of stress; ability to obtain sufficient,
accurate information at all times; ability to type a minimum of 40 wpm
with negligible errors; ability to exercise discretion and judgment in
completing assigned responsibilities; ability to maintain orderly records
and prepare accurate reports; ability to enter and retrieve data via a
computer terminal; ability to interact tactfully and effectively with
coworkers, other agencies, and the general public; ability to learn the
use of the local 9-1-1 and computeraided dispatch systems, and other communication
center equipment; ability to maintain concentration while shifting quickly
from one subject to another.

Experience and Training

Four years experience in an
office environment with frequent public contact, multi-task functions,
and occasional stress, or two years of experience in a public safety communications,
or equivalent dispatch operation. Formal training/coursework in law enforcement
may be substituted on a year-for-year basis, for half of the required
experience, or any combination of experience, training, and education
that provides the required knowledge, skills, and abilities.

Licenses and Certifications

Appointees must have a Basic
Telecommunicators certification from the Oregon Department of Public Safety
Standards and Training (DPSST), or the ability to obtain a certificate
within twelve months of the date of hire.

CONDITION OF EMPLOYMENT

Police Department employees
hired after June 1986 must refrain from the use of tobacco products while
on duty.