Knoa’s award-winning EPM solution goes beyond the performance of
networks, hardware and infrastructure – providing a clear view of how
users actually interact with the system – screen by screen. It lets IT
proactively assess each user's performance, understand how each user
navigates the application, and provides an early indication of user
inconsistencies before they reach the support desk or worse, the
customer. Knoa EPM is successfully implemented globally in key markets
including pharmaceutical, wholesale, telecommunications, commercial
banking and additional markets. Twenty percent of the Fortune 50 and
hundreds of global companies license Knoa EPM software and solutions to
optimize business performance and deliver strong return on investment.

“We are thrilled TMC has selected EPM as the Product of the Year and
receiving this award helps to support our leadership position in the
market,” said Thad Eidman, Chief Executive Officer, Knoa Software. “Knoa
is recognized by industry experts as a technology visionary and is
poised for continued growth and innovation.”

“Knoa was selected to receive a 2012 Product of the Year Award for its
achievement in advancing customer experience management technologies.
EPM has demonstrated excellence as well as provided ROI for the
companies that use it,” said Rich
Tehrani, CEO, TMC.

The 15th Annual Product of the Year Award winners
are published in the January/February 2013 issue of CUSTOMER
magazine, www.customerzone360.com.

For more information about the CUSTOMER 2012 Product of the Year
Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Knoa SoftwareKnoa® Software delivers on-premise and
cloud-based solutions that monitor, measure and manage how end-users are
utilizing enterprise applications to optimize end-user experience,
enhance user performance, and deliver return on investment. Uniquely,
Knoa Automation provides complete and deep insight into all activities,
by user, for each application monitored. Twenty percent of the Fortune
50 and hundreds of Global 5000 companies have already licensed Knoa
software to power their user experience and optimize their performance.
For more information, visit www.knoa.com.
You can also follow us on Twitter: @knoasoftware.

TMC’s CUSTOMER MagazineTMC’s
CUSTOMER magazine premiered in September 2012 and is the
industry’s new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on
the latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com
for more information.

About TMCTMC is a global, integrated media company that
helps clients build communities in print, in person and online. TMC
publishes multiple magazines including CUSTOMER,
INTERNET
TELEPHONY, M2M
Evolution and Cloud
Computing. TMCnet is read by more than 1.5 million unique
visitors each month, and is the leading source of news and articles for
the communications and technology industries. TMC is also the producer
of ITEXPO,
the world’s leading B2B communications event, as well as industry
events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5
Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp,
and more. Visit TMC
Events for a complete listing and further information.

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