Over spring break, Student Computing Support re-imaged the computers in the Addlestone Library to implement changes that speed up how long it takes to log into the computers in the computer lab. As a result you won’t spend as long waiting to get started on your work when you come here to study and do your assignments.

Late Sunday evening, IT will be changing the security certificates on the wireless network. When this occurs, you may be prompted to trust the new certificate. If you are prompted when you join the network, simply trust it and then you will be connected to the network as before.

The new version of OAKS that will be available December 18th! This new version contains user interface changes for a more intuitive experience for all users. There are also new features and functions in some of the most popular tools including Dropbox, Discussions, and Grades.

To help you and your students make a smooth transition to the new interface Student Computing Support and the Library have created new OAKS student tutorials for version 10. Feel free to link or embed our student tutorials in your courses! Tutorials include:

OAKS Overview for Students – Logging in and Course Navigation (v10)
This tutorial contains instructions for logging in to OAKS, a navigation overview, and a brief description of the tools featured in the OAKS version 10 upgrade. Topics covered include My Home, My Course pages, and Navigation Bar tools. Information on where to find additional student tutorials on how to use OAKS and resources/contact information for finding assistance when experiencing difficulties with OAKS is also included.

IT Helpdesk is pleased to announce new extended support hours beginning November 5, 2012. These extended hours will be staffed by student employees primarily to address student account/password issues. For security reasons student employees will be limited on the support they can provide to faculty and staff. Please note student employees will not have the ability to change Faculty or Staff passwords. As always an on call technician will be available for faculty and staff emergencies. After-hours classroom support will remain unchanged.

IT Helpdesk will be available Monday – Friday between the hours of 7:30am and 5:00pm for all needs. After-hours support for students with limited support for faculty and staff will be available Monday – Friday from 5:00 p. m. to 10:00 p.m. and Saturday and Sunday from 2:00 p.m. to 10:00 p.m. After hours classroom support will continue to be available Monday – Thursday from 5:00 p.m. to 10:00 p.m.