Sr Mgr Technical Support Reservation Sys - 90117052 - Washington

Apply for Job

Enter your email to apply

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

SUMMARY OF DUTIES:
The Sr. Manager may manage multiple IT process within one functional area. The position may also manage services provided to internal and external customers.

ESSENTIAL FUNCTIONS:

Responsible for aligning information technology planning with the business strategy. Responsibilities include, but may not be limited to, the following:

Works with business partners to understand business needs.

Leads and participates in a IT advisory board(s) to manage IT services demand. Duties include communicating needs and priorities and providing feedback on pricing and investment.

Provides input to business technology planning within their functional area. Implements solutions consistent with the architecture.

Manages the development and implementation of IT initiatives to support business strategy.

Provides high-quality services at optimal cost to customers. Measures service performance and implements improvements as needed.

Manages the improvement processes that impact customer satisfaction and relationships. Owns the designated processes and is accountable for ensuring that establishes processes are followed.

Participates in the development of IT budgets. Tracks and takes appropriate steps to stay within budget.

Develops and implements technologies to improve the performance of multiple business processes and increase profitability.

Participates and provides input to the SLA development process. Ensure internal SLA's are met.

Provides advice and counsel to the vendor relationship decision-making and contract development processes.

Meets regularly with team to gather work statuses. Discuss work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information ideas, and technology flow freely among the section.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.