Mercedes-Benz Chauffeur service

Audio description

A Mercedes-Benze van parks in
front of a house entrance, where there are bags waiting to be loaded into a
car. An Emirati family comes out of the house entrance with their child, who is
in a wheelchair. The wheelchair gets loaded into the trunk of the van along
with the families luggage. The family gets into the van and are driven to
Abu Dhabi Airport.

In other footage a businessman
is coming down the stairs of a landed plane, with a Mercedes chauffeur car
awaiting him. The Etihad ground service agent is holding the door open for him.
The business man gets into the car and is driven to the terminal while he
checks his phone.

In further footage there is a car pulling into the terminal parking area
and a family is seen leaving in the van behind and being escorted into the
airport. Simultaneously a car at the front door of the airport is being opened
to greet the arriving business man. The business man gets into the car and the
chauffeur switches on the air conditioning and then businessman gets driven away.
The video ends with Etihad Airways logo and tagline

Ways to book

Reach your next destination in comfort and style with Etihad Airways and
Mercedes Benz. Our Chauffeur service can be requested
online up to 24 hours prior to your flight. Alternatively, you may also
book this service through ourGlobal Contact Centres and local officesor through your local travel agent. For
changes to or cancellation of your booking, pleasecontact us.

Important noteNo transfers between respective airport terminals.

Terms and conditions

First and Business class tickets booked on or after 3 July 2017

First and Business class tickets booked on or after 3 July 2017

Terms and conditions

Etihad Chauffeur service must be booked at least 24
hours prior to departure of the flight.

Etihad Chauffeur service is available for guests
holding confirmed tickets only in First, Business Classic and Business
Flex fare choices only in the UAE. Business saver tickets are not eligible
for this service.

This service can be booked by Etihad Guest members
redeeming their miles to travel on First or Business Class.

Chauffeur service is available only on Etihad Airways
operated flights. This service is not available for flights operated by
other airlines where Etihad Airways is a marketing carrier. This applies
to flights operated by Etihad Airways Partners – Air Berlin, Alitalia, Jet
Airways, Air Serbia, Air Seychelles, Etihad Regional and NIKI.

Etihad chauffeur service is not available for instant
airport upgrades, for guests in transit, on reward tickets or for those
purchasing tickets on the day of departure.

This service is not eligible for
Unaccompanied Minors (UM) or for children between 2 and 12 years of
age.

Etihad chauffeur service is available at stopover in
UAE when the paid ticket fare includes applicable taxes that allows a
stopover.

Details such as contact numbers (valid customer mobile
number with international accessibility), full address, pickup
time on departure/arrival and city code are mandatory requirements for
service to be provided.

Pick-up times specified in the booking are only
guidelines. Actual pick-up times shall be confirmed directly by supplier
to guests 24-hours prior to departure. Guests shall be
contacted by telephone or short messaging service (SMS) to their mobile numbers provided in the booking.

Chauffeur service pick-up times are not negotiable.
Cars shall be reassigned to other jobs after a maximum wait of 20 minutes.

Etihad standard product offering is an executive sedan
for every premium traveler eligible to be booked for this service.
Additional cars cannot be provided for the conveyance of extra baggage.

If a guest fails to cancel a booked chauffeur service
resulting in a cancellation, the chauffeur service cannot be re-booked in
conjunction with the same ticket.

Etihad
Chauffeur services are provided by contracted third party suppliers.
Etihad Airways shall not be responsible for the acts or omissions of such
suppliers, nor for any deficiency in the facilities and services offered.
In particular, Etihad has no liability for loss, personal injury, or death
incurred during the use of such facilities and services unless such loss,
personal injury or death is / are caused solely by Etihad Airways’
negligence.

First and Business class tickets booked before 3 July 2017

First and Business class tickets booked before 3 July 2017

Terms and conditions

Etihad
Chauffeur service must be booked at least 24 hours prior to departure of
the flight.

Etihad
Chauffeur service operates within specific distances at selected
destinations. If service requested exceeds the specified mileage
limits in any given city, guests are required to pay for the excess
mileage at the locally applicable rates. These rates are available upon
request from the supplier at each location. Depending on the requested
location, supplier shall advise on extra charges in the destination’s
local currency. All charges for excess mileage should be settled by guests
directly with the chauffeur. Guest must be advised such charges should be
paid to the driver prior to start of their journey.

Chauffeur
shall wait for up to 20 minutes for departure pick-ups and up to 45
minutes after arrival at airports where this service is available. Pick-up
times are not negotiable. Cars shall be reassigned to other jobs after the
indicated waiting times.

Etihad
Chauffeur service is available for guests holding confirmed tickets only
in First, Business Classic and Business Flex fare choices only in the UAE.
Business saver tickets are not eligible for this service.

This
service can be booked by Etihad Guest members redeeming their miles to
travel on First or Business Class.

Chauffeur
service is available only on Etihad Airways operated flights. This service
is not available for flights operated by other airlines where Etihad
Airways is a marketing carrier. This applies to flights operated by Etihad
Airways Partners – Air Berlin, Alitalia, Jet Airways, Air Serbia, Air
Seychelles, Etihad Regional and NIKI.

Etihad
chauffeur service is not available for instant airport upgrades, for
guests in transit, on reward tickets or for those purchasing tickets on
the day of departure.

This
service is not eligible for Unaccompanied Minors (UM) or for children
between 2 and 12 years of age.

Etihad
chauffeur service is available at stopover in UAE when the paid ticket
fare includes applicable taxes that allows a stopover.

Details
such as contact numbers (valid customer mobile number with international
accessibility), full address, pickup time on departure/arrival
and city code are mandatory requirements for service to be provided.

Pick-up
times specified in the booking are only guidelines. Actual pick-up times
shall be confirmed directly by supplier to guests 24-hours prior to
departure. Guests shall be contacted by telephone or short
messaging service (SMS) to their mobile numbers provided in the booking.

Chauffeur
service pick-up times are not negotiable. Cars shall be reassigned to
other jobs after a maximum wait of 20 minutes.

Etihad
standard product offering is an executive sedan for every premium traveler
eligible to be booked for this service. Additional cars cannot be provided
for the conveyance of extra baggage.

If
a guest fails to cancel a booked chauffeur service resulting in a
cancellation, the chauffeur service cannot be re-booked in conjunction
with the same ticket.

Chauffeur-drive
services are provided by third-party suppliers. Etihad Airways will not be
responsible for any shortage in the services offered.

Etihad
Airways will have no liability for loss, personal injury or death incurred
during the use of chauffeur services unless such loss, personal injury or
death is / are caused solely by negligence from Etihad Airways.

Frequently Asked Questions

Frequently Asked Questions

1. What
are the changes to the Etihad Chauffeur service policy?If
you’re booked to travel with a First, Business Classic or Business Flex ticket
(including redemption tickets), you can continue to enjoy the Etihad Chauffeur
service across the UAE when Abu Dhabi is the origin, stopover or final
destination.While this free Service
will be discontinued in all other destinations, if you are travelling in The Residence,
you can still enjoy it across New York, London, Melbourne, Abu Dhabi, Paris and
Sydney.

2. When
will the changes be introduced?Changes
will be introduced on 3 July 2017.If
you purchased a ticket on or after 3
July 2017, you will not be eligible for the
free Etihad Chauffeur service.If you purchased
a ticket before 3 July 2017, and need
to make changes to your itinerary on or after
3 July, resulting in a new ticket being re-issued, you will no longer receive
the chauffeur service.

3. What
kind of bookings will be impacted by the changes in the Etihad Chauffeur service
policy?All
tickets purchased after 3 July 2017, except for those with the origin or
destination being UAE, will be affected.Guests
travelling in The Residence will continue to receive free worldwide chauffeur
service.

4. How
do the chauffeur service changes impact me if I have a flight booking with one
of Etihad’s partner airlines?

The
same change in chauffeur policy terms and conditions will be applied to guests
of partner airlines.

5. If
I booked an Etihad Chauffeur before 3 July 2017 but my travel date is after
then, am I still entitled to the free service?Yes.
Since you purchased your ticket before 3 July 2017, you can continue to enjoy the
free worldwide service. This will only change if you alter your flight after 3
July, resulting in the ticket being re-issued.

6. If
I bid for an upgrade from Business to First Class after 3 July 2017, will I
still be eligible for the chauffeur service?In this instance, we would need to consider the date of ticket
re-issuance. So if your ticket is re-issued on or after 3 July, you will no
longer receive the service.

7. I
still need a way to travel to and from the airport. Can I book and pay for an
airport transfer?Yes. Our Airport Transfer service is available to
all guests irrespective of booking class across our global network (except for
the UAE), through our partner Conxxe- who are a worldwide transport service
provider. Book
your Airport Transfer today.

8. Why is Etihad making changes to its Chauffeur
service?The airline
industry as a whole is looking to unbundle features from the core seat fare. It
will contribute to lower airline fares,
and still provides customers with the option of adding the items they want at
an additional fee. We believe that offering customers this choice is fairer and
more in line with modern consumer expectations.