Hey all,We're bringing the PC version of Trove offline for an update in about 30 minutes, at 1:30 AM PST (9:30AM UTC). it should last approximately 1 hour. Find the patch notes here.If we need any additional time, or come back online early, we'll update this post.Thanks

Time : approximate 8.00 pm. my credit are gone. But I didn't get the dragon coin :mad:

Hey there. If you see that the purchase went through your bank but don't have the items, submit a ticket and we'll check this out.Wait times are longer than we'd like, but the support team will follow up with you as soon as they can.

Jump to post...
]]>Dev TrackerDevTrackerhttp://forums.trovegame.com/showthread.php?137801-Fasti-I-do-not-receive-items-from-the-store-(N)-in-promotions-333-dragon-coinFasti: Livestreams?http://forums.trovegame.com/showthread.php?137800-Fasti-Livestreams&goto=newpost
Thu, 17 Jan 2019 22:00:04 GMT---Quote (Originally by Fasti)---
---Quote (Originally by The808Keoni)---
I understand the trove team is on hiatus moving offices and i only...

Quote:

Originally Posted by Fasti

Quote:

Originally Posted by The808Keoni

I understand the trove team is on hiatus moving offices and i only wanted to clarify my curiosity. Previously, a forum post was made on Mondays for the community to ask all questions and voice all concerns for the Dev team to then answer the upcoming Friday. Personally i felt it was incredibly productive and gave everyone a platform.Is the new format to simply ready from chat? or will the previous method be reused when the transition is complete? Thank you very much Fasti.

The question threads were very helpful for us as well. At the moment, we're still getting things finalized following the transition from Trion Worlds to gamigo US, so things will need to be finalized in the future. Once we've locked things down we'll determine the best way forward for livestreams. For at least the next few weeks we won't be able to do anything related to livestreams, but we'll try to get back online ASAP.

Hey all,We're bringing all versions of Trove offline for a restart at 2:30 PM PST (10:30 PM UTC). This should help with auth/login issues some players have been experiencing.There is no patch with these restarts. Downtime may last up to 1 hour.Thanks very much!

I've edited the original post to remove the completely out of left field toxicity. See, you'll need to do better in the future.As we mentioned in the last livestream, we're working on moving our Austin office the last half of the month. The office in the bay area hasn't finished building out a livestream room yet, so we won't have any livestreams for at least several weeks. Rather than going completely dark, we opted to host someone who has been streaming Trove for years.Once we're able to do dev livestreams again we will do so.

As we're not lawyers, we won't provide an assessment of whether or not it is legal. We can say that no players should ever take part in this sort of thing. The person putting on the event may be on the level, but you have no way of knowing that. The possible benefit doesn't outweigh the risk.Plus, closing this thread as a necro.

Jump to post...
]]>Dev TrackerDevTrackerhttp://forums.trovegame.com/showthread.php?137784-Fasti-Is-it-legalFasti: Aura: Cosmic Craniumhttp://forums.trovegame.com/showthread.php?137778-Fasti-Aura-Cosmic-Cranium&goto=newpost
Mon, 14 Jan 2019 19:20:27 GMT---Quote (Originally by Fasti)---
Thanks for this report! It looks like this will be fixed in our next update.
---End Quote---
Jump to post......

Quote:

Originally Posted by Fasti

Thanks for this report! It looks like this will be fixed in our next update.

Jump to post...
]]>Dev TrackerDevTrackerhttp://forums.trovegame.com/showthread.php?137778-Fasti-Aura-Cosmic-CraniumFasti: So, how long is the waiting row for support lelhttp://forums.trovegame.com/showthread.php?137769-Fasti-So-how-long-is-the-waiting-row-for-support-lel&goto=newpost
Sun, 13 Jan 2019 23:40:03 GMT

Quote:

Originally Posted by Fasti

Quote:

Originally Posted by Shidou

Does this belong here now? How long is the list for support tickets, I've waiting for ages already (week and half) and I'm now just curious how much longer I gotta wait. Is the backlog really that big?

The wait will likely be a while. We're definitely behind on responses but are working hard to get caught up. Please hang in there.

I've repeatedly encountered a glitch in my game where certain models in the game (usually enemies but sometimes players) will be stretched and distorted to an extent that it block my field of view. This has been an going problem for almost the entire time I've played this game and has shown no signs of improvement. could someone please resolve this problem.

Can you get a screenshot of what you're seeing? You can upload the image to any sort of image site like IMGUR and paste the link into the Insert Image button in the response field for the forums. That will help us see what you're seeing and get a better sense for the fix.Also, if you're cool sharing the info, run a DXDIAG report and let us know the name of your video card as well as the release date of the graphics driver found in the Display tab.

Jump to post...
]]>Dev TrackerDevTrackerhttp://forums.trovegame.com/showthread.php?137768-Fasti-Stretched-SpritesDiniry: Long loading screenhttp://forums.trovegame.com/showthread.php?137747-Diniry-Long-loading-screen&goto=newpost
Fri, 11 Jan 2019 13:00:04 GMT---Quote (Originally by Diniry)---
Thanks for reporting DrPsyche! It should be better by now, could you please check if you are still facing issues...

Quote:

Originally Posted by Diniry

Thanks for reporting DrPsyche! It should be better by now, could you please check if you are still facing issues and leave a short feedback here? Thanks in advance!

Jump to post...
]]>Dev TrackerDevTrackerhttp://forums.trovegame.com/showthread.php?137747-Diniry-Long-loading-screenFasti: With Gamigo now in charge, will player content still be accepted into the gamehttp://forums.trovegame.com/showthread.php?137734-Fasti-With-Gamigo-now-in-charge-will-player-content-still-be-accepted-into-the-game&goto=newpost
Wed, 09 Jan 2019 18:40:01 GMT

Quote:

Originally Posted by Fasti

Quote:

Originally Posted by CaptainCraftIt

The question's in the title. Does anyone know if player-made content will still be being accepted into the game now that Gamigo is running things? To elaborate further, will the stream of player-made content continue, or be halted for the forseeable future, or potentially indefinitely?

Hey there. We do still want to accept player-created content. We're actually looking into ways to streamline processes to make things a little easier. The same devs are still in charge of running things in all our games, the teams are just smaller now. Getting content added to the game is still important to us, so we're trying to find the best path forward.

Jump to post...
]]>Dev TrackerDevTrackerhttp://forums.trovegame.com/showthread.php?137734-Fasti-With-Gamigo-now-in-charge-will-player-content-still-be-accepted-into-the-gameFasti: Soo...about U10?http://forums.trovegame.com/showthread.php?137733-Fasti-Soo...about-U10&goto=newpost
Wed, 09 Jan 2019 17:20:46 GMT---Quote (Originally by Fasti)---
I want to be sure we have realistic expectations all around, as well. Whether our team has one or five Community...

Quote:

Originally Posted by Fasti

I want to be sure we have realistic expectations all around, as well. Whether our team has one or five Community Managers, we're not going to announce the release date before it's locked in. We've said many times that the update is coming to consoles early this year and that we'd announce the specific date as soon as we possibly can.Both of those things were true in December and remain true today. They'll also be true tomorrow. We can't give a release date until we have one. If you're frustrated that we aren't announcing the date yet, I totally get that. It makes sense that you want ot have that information so you can plan accordingly. I hate that I can't give everyone access to every bit of information as it comes through, but I also hate saying something will be arriving on a set date, then seeing that date change due to a multitude of circumstances.We don't want to make you feel like we're not communicating with you, but even if that is the case for some of you, that doesn't mean we're going to promise a release date before console certification is complete.The shift away from all platforms being synced up isn't about figuring out how to make the content work on consoles. That's an odd takeaway from this change, honestly. We've been pushing updates to consoles for years. This new update isn't suddenly using a different programming language. The coding of everything is still working the same way. As we've said repeatedly, with PC we can push updates at any moment we want. We can test, iterate, update, hotfix, and patch completely at will.We'll use that advantage to get the builds in the best possible shape, then get the thoroughly play tested builds to consoles for certification. We have a smaller team now and the old way of doing things wasn't going to be possible.I'm hoping we'll be able to share the release date in January. I can't promise with absolute certainty that we will, but that's our objective.