Because goHenry is an e-money product, it isn't covered by the UK Financial Services Compensation Scheme (FSCS). However, to be approved to work with Visa we have to comply with Visa's very strict regulations about how customer money is held and we are audited to ensure that this is the case. Your details are securely stored with our payment processing partner using bank-grade encryption

All customer funds are held in a NatWest client account which cannot be accessed by goHenry. If the worst were to happen and we went out of business then IDT Financial Services (our card issuing bank) are required by Visa to manage the return of all customer funds. If IDT went out of business, then Visa themselves are contractually bound to step in and oversee the return of all customer funds. If Visa were to go out of business, then NatWest step in and do the same.

Related FAQs

Whereas most high street banks will only provide your child with a debit card from the age of 11, goHenry has been designed from the ground up specifically for children aged 6-18 and their parents. goHenry was set up by a group of parents and friends who wanted to help children learn the value of Continue Reading...

To be approved to work with Visa we have to comply with Visa's very strict regulations about how customer money is held and we are audited to ensure that we are meeting their expectations. IDT Financial Services are our card issuer and they are licensed by Visa to hold customer funds as well as being Continue Reading...

Your parent account is the part that controls the goHenry account. When you load money on to goHenry, it will firstly go into your parent account. You then filter your chosen amount,or pay pocket money directly from parent to child. Think of it as the middle man of the goHenry account.

Why our members love goHenry

I find this a fabulous tool for creating a fair system for children and parents alike for giving out pocket money and keeping an eye on it and helping them to understand money.

Jess, Surrey, 4 children

I have found this an excellent way to talk to my 10 year old daughter about money, and I feel she is much more knowledgeable than when we started.

Nadine, Yorkshire, 2 children

goHenry has given us so many new opportunities of new discussions on money….my children are more sensible now, they are taking a greater responsibility and role in their accounts.

Shahnaz, London, 2 children

As adults, it is important to prioritise certain expenditure. I can see my children having much better financial literacy levels than myself partly as a result of involvement with goHenry.

Kate, Yorkshire, 3 children

Once again I think you guys at goHenry are offering a very innovative & friendly service for all the parents out there who like myself get bogged down with the everyday tasks of managing children and their retail aspirations.

Justin, Yorkshire, 2 children

goHenry is a great site. It is easy to navigate, simple to understand and very user friendly