Look for the “lock” icon in your browser to ensure you have a secure connection to our site.

Q: Will you ever ask for my password?

_________________________

A:

No. Do not respond to email requests for passwords, credit card numbers, or other sensitive data. Sterling and other legitimate companies will never request private data via email (or phone). If you need help with your password, contact your account manager at 888.889.5248 for assistance.

Q: How do I best protect my password?

_________________________

A:

Use a unique password for each online account.

Never reply to an email requesting your user name, password, or other sensitive information.

Use a strong password that would be difficult to guess, even for someone who knows you well.

Use a combination of uppercase and lowercase letters, numbers, and symbols.

Never write your password down

Never share your password with anyone—ever.

Q: How can I avoid legitimate Sterling Infosystems® email from going into my spam folder?

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A:

As a result of scheduled maintenance, our outbound email server's IP addresses have changed to the range of 68.232.128.0/19. In order to avoid “false positive” spam filtering of Sterling communications, please inform your IT staff of this change.

Q: What are the system requirements for the Sterling DirectTM applications?

Workforce Success

Workforce success is about choosing talent that fits both job and company. Choosing
the right talent is a complex task in today’s market – and no one vendor
has all the answers. Knowing whom you hire before they officially
become an employee lets you mitigate the potential risk of a bad hire.

Employee Screening and Candidate solutions help ensure that your organization’s
HR efforts are working toward a common goal, allowing you to take your business
success to a whole new level. With employee screening and
candidate management solutions from Sterling ,
you’ll streamline and automate your HR processes, give yourself a single view
of all candidates and ensure workforce safety and compliance.

Accuracy, Compliance, Turnaround Time and Personal service - that’s the
Sterling difference.

Uncompromising Accuracy and Compliance: Accurate background searches
depend on a combination of technology and professional-level expertise. Our team
of local experts blend both to ensure you receive accurate, compliant employment
background screening results. Our team delivers only see data straight from the
source.

Sterling is a founding member of the
National Association of Professional Background Screeners (NAPBS). Founded
in 2003 as a non-profit trade association, NAPBS represents the interests of companies
offering employment and background screening services. We hold seats on key committees,
including the government affairs committee, to advocate for the screening industry
with both federal and state authorities. We track compliance legislation nationally
and keep you informed of relevant changes.

Personal Service: Regardless of the size of the businesses, all
Sterling customers are assigned a dedicated Account
Manager who delivers direct, personal service. By building an understanding of how
our customers work, Sterling Account Managers
can customize our solutions to deliver the right results while saving our customers
time, money, and hassle. Over 3,500 customers, from Fortune 100 firms to small businesses,
know they will continually receive the personal service and quality data that is
essential to managing their HR responsibilities legally and cost effectively.

At Sterling We are Focused on Your Workforce
Success

We understand that today’s HR departments need to get more done with fewer
resources. Our solutions deliver integrated tools, information, and personal support
that help HR managers work smarter—improving efficiency, hiring quality, and
ultimately, time to hire. Through internal development and strategic vendor relationships,
we continue to deliver fully compliant and innovative solutions that enhance productivity
and facilitate business decisions.

Screening Direct TM

Reduce Risks with Accurate, Compliant Background Checks

Fibs, omissions, and lies are all too common on resumes. Do you really know who
you are hiring? Reduce the risk of a bad hire—and a negligence lawsuit—
with accurate, compliant background checks. Through a combination of technology
and expert personal service, Sterling quickly and affordably delivers the criminal
records, identity, health, and employee drug testing you need to make informed decisions
and reduce workplace risk. Plus,
Sterling Screening DirectTM enables human
resources to streamline the hiring process with integrated tools that make ordering
background checks and tracking applicant data fast and easy.

Eliminate Doubt with Background Checks

Know who you are hiring before you expose your company to risk. Sterling provides
over 300 background check
options including:

•
Criminal records check

•Civil
litigation check

•
SSN identity and US employment
eligibility e-verify

•
Employment, education, credential and
credit verification

•Alcohol
and drug screening

•Occupational
health screening

Accurate, Compliant Employment Background Screening

An inaccurate background check is as dangerous as not running one at all. False
reports lead to embarrassment (at best) or lawsuits, while incomplete reports expose
your company to significant risk on the job. As a founding member of the National
Association of Professional Background Screeners, Sterling has been a leading provider
of reliable background checks for nearly a decade. Our team of local experts “hand-pull”
criminal court records and tap into local, state, and national databases to quickly
deliver complete background search results only from proven, reliable, and
compliant sources. To ensure defensible neutrality and ease the burden on
staff when issues arise in background checks, consider our
managed Client Matrix Application services and
managed adverse action services.

Fast, Affordable Background Check Options

Sterling combines leading-edge applicant tracking and background check software
to deliver background checks affordably—and fast. With a menu of background
check services, you choose only what you need. More about our
comprehensive background and drug screening services.

Personal Service

Every Sterling client is assigned a dedicated Account Manager who works to understand
your business and the hiring regulations for your geographic region and industry.
Your account manager provides another layer of vigilance to ensure compliance to
hiring regulations while simultaneously presenting customized solutions that help
you use only the background checks and drug screening tests you need, saving you
time and money. Learn more about
personal service.

Streamline Background Screening Workflow—Anytime, Anywhere

Sterling web-based software
delivers the background check results your team needs, when and where you need them.
With online ease and flexibility, human resources managers can order, review, and
organize background check information quickly and easily. Our technology
streamlines the background screening workflow while building in compliance
safety checks along the way. Learn more about
Sterling HR technology.