Transport & Logistics

Transport & Logistics

The rise of smartphones and tablet computers presents those in the Transport & Logistics sector, with new opportunities to boost productivity and improve decision-making.

How we can help you

A growing problem for all organisations is the use of mobile phones to make and take calls when in or away from the office. This is a symptom of greater mobility within the workplace and modern workers’ preference for mobile devices containing all their contact details, email, messages and favourite apps.

For Transport & Logistics companies, employees’ mobile use has the particular problem of bypassing the controls and functionality of an office phone system. Productivity is hampered because users can’t transfer calls and, more worryingly, there is no record or audit trail of phone conversations made on a mobile.

Transport & logistics administrators can overcome these problems and still meet employees’ expectations by installing an FMC (fixed mobile convergence) client on a SIP-enabled Samsung Galaxy S or Galaxy S2 smartphone with built-in WiFi. This will allow them to integrate the smartphones with their corporate phone system, so that calls to and from the Galaxy S/S2 are automatically routed via the company phone system when the user is on or off-site.

Goods drivers and transport managers can now be contacted via one number and enjoy all phone system features, including some specific industry Apps. No longer do they have to carry a mobile phone, cordless DECT phone, PDA, pager and notebook to be sure of getting all their messages. Instead everything can be routed through a Samsung Galaxy S or Galaxy S2.

Transport & Logistics firms themselves benefit from greater visibility and control of calls and reduced mobile network charges, as outgoing calls are routed via the main phone system.

However, it's not just mobile solutions that are relevant to companies in this sector. Office based telecoms systems are still extremely important, and using the Samsung OfficeServ 7000 series telephone system, Glamorgan Telecom gives today’s transport and logistics firms, all they need for versatile, flexible, reliable and secure voice and data communications.

The Samsung OfficeServ systems combine voice, data and wireless communications in a single platform; supports analogue, digital and IP telephony; and is modular and fully scalable so that customers can make the transition to fully converged communications at their own speed.

The models in the series support between 4 and 480 users, but these can be linked together to support tens of thousands of extensions across multiple sites.

Because all models use the same software and handsets, as well as sharing many of the interface modules, charities can retain existing equipment as they grow their system, providing a consistent look whilst keeping costs low.

The OfficeServ 7000 series is ideal for transport and logistic firms of all sizes whatever their communication needs or budget. A customer with basic telephony requirements can be confident that if requirements change they will be able to connect home workers to the system over broadband or dedicated network links; add SIP trunks for low-cost calls; or incorporate branch offices with a unified numbering plan and free calls between sites. By the same token, a customer who wants to take advantage of IP telephony from the outset but has a limited budget can keep installation costs down by using existing digital handsets with the OfficeServ phone system and gradually introduce more functional IP phones as needs dictate or budgets allow.

Samsung DECT (Digitally Enhanced Cordless Telephony) takes office telephony into new areas by supplementing user’s desktop phones with the freedom to move and work around the office environment.

Samsung DECT is available in a variety of configurations with the ability to provide a mobility solution to meet your organisation’s needs. With a wide variety of enhanced and integrated features available and the registration of up to 200 handsets, a Samsung DECT system delivers simple and stylish mobility for diverse working environments.

In addition the Samsung DECT is extremely durable with long talk and standby time ensuring you get the best value from your investment for years to come.

Case Study

A well known UK transport brand had outgrown its existing PBX and needed a new one to meet current and future needs. The company’s immediate requirement was extra capacity, but above all it was looking for a communications system that would support future growth and allow the organisation to adapt its working practices to meet any eventuality. After considering several options, it installed a Samsung OfficeServ IP PBX and FMC, as this offered a clear upgrade path and the ability to integrate home workers, mobile workers and branch offices when appropriate. An added attraction was the ability to re-use the company’s existing digital handsets, which helped keep installation costs low.

For further information on OfficeServ or DECT telephony for offices, and how Glamorgan Telecom can help with your business communications, please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.

We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

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