The Transportation Committee grilled top airline executives for nearly four hours after a string of bad behavior caught on camera. Most notably that shocking incident last month where a doctor was dragged off a United flight.

"Our actions will speak indefinitely longer than your words? We will do better," said Munoz.

American, Southwest and Alaska Airlines all are there too.

"For our part, Alaska is carefully reviewing sensitive customer policies such as rebooking and it is our intent to improve the experience for our guests," said Joseph Sprague, Alaska Airlines.

Consumers and Congress are now waiting to see if today's probing will help improve air travel experience.

"If we don't see real results after this I assure you, you will not like the outcome," said Schuster.

Man accused of deadly mass shooting at Oikos University to plead no contest

Authorities are seeking to raise a $10,000 reward for the return of a German Shepherd stolen in Castro Valley.Lawmakers have been critical throughout the hearing. They've been highlighting unfair policies, including the change policy on United Airlines that has made the company about $800 million, but costs United nothing.