Network Administrator – Tier III (Omaha)

This position is open in Omaha, NE.ResponsibilitiesCommunicate clearly and professionally to both clients and coworkers.Ability to ascertain client technical needs, business requirements, & help connect them to the right solutions, products, & services.Identify, analyze, troubleshoot and resolve client technical service requests. This includes but is not limited to: PC hardware and operating systems, software application installation, configuration, and upgrades.Provide assistance on usability and functionality of software and hardware products.Identify, analyze, troubleshoot and resolve network connectivity issues. This includes but is not limited to: router, server, switch, workstation, or printer connectivity to the network or Internet.Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.Ability to work in varied environments and at different locations.Required SkillsExperience in providing customer service on-site and remote on a technical level to an end user clientExperience with LAN/WAN network technologies (i.e. installation of NIC cards and network client software, network printers)Experience with hands on technical PC support service experience, desktop and laptop hardware and software troubleshooting, installation, configuration and upgradesExperience with desktop operating systems and application software productsFolder redirection and group policy management experienceExperience with cloud productivity & virtualization technologiesExcellent oral/written communication skills (emphasis on technical communication) either in secondary education or in a business environment.Valid driverâs license/good driving record.Candidate must have ability to pass an extensive background check.Preferred SkillsCertifications related to Microsoft Office 365, Azure, AWS, & other cloud technologies not required but greatly beneficial.An Associateâs degree in Computer Science, MIS or Engineering or equivalent work experience.Appropriate certifications such as A+, MCSA, MCSE, MCP, CCNA, MCITP are not required, but are a definite bonus.Physical RequirementsCarrying a cell phone required.Ability bend, crouch, crawlAbility to lift up to 75 lbs.Ability to use phone and phone headsetAbility to type using a keyboard and mouseAbility to speak the English language in a clear and crisp manner.Apply online here