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The president of a company called Pooch Patch, which sells tiny patches of grass meant for dogs to do their business on, was not pleased when one of his customers, Vanessa, returned the product. Rather than give her a refund, he emailed her and called her "Fatty McFat-Fat."

This was after she wrote a negative review about the product on Google. The president, who signs his letters "Adam & Shanks (The Border Terrier) told Vanessa that he looked at photos of her online and that he thinks she's chubby.

"Looking a little chubs in that profile photo!!!"

When she told him she reported him to Consumer Protection Canada he said, "lol Ooo so scared chubby wubby. I reported you to Jenny Craig."

Vanessa then got a threatening legal letter, but when she researched the lawyer, Alyssa Steiner, she realized there was no such licensed lawyer in Ontario.

When Global News contacted Pooch Patch for a response, their first reply was "Hahahahahhha hahahahahahah. I'm dying. This is pure gold. Pure gold!..." But later a manager tried to wiggle out of their outrageous behavior by pointing to the call center in India that they use. Customer service at its finest.

When something goes wrong with a product you own or a service you pay for, it's reasonable to expect quick, effective customer service from the company responsible for whatever it is that's giving you trouble. Read the rest

United Airlines offered passengers $800 to skip an overbooked flight: there were enough seats for the paying ticketholders, but not for several United employees who wanted to travel with the plane. With no takers, they started picking people at random to eject.
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A T-Mobile customer in Florida drove her SUV into the store, smashing through the front window and coming to a stop deep in the showroom. Then she emerged from her disabled vehicle, hefted a broken window frame, and smashed a display.

It's unclear if the woman was arrested. Palm Spring Police Department has not commented on the incident. T-Mobile representatives referred WPBF 25's questions to police, but did say no one was injured in this incident.