VoIP services provider Black Box gets recognition award from ShoreTel

Black Box Corporation, an industry-leading provider of VoIP communications, data
infrastructure and all relayed products solutions, announced to be recognized by
ShoreTel for unsurpassed achievements in customer satisfaction for the reporting
period from July 1, 2009 through June 30, 2010 having accumulated an average score
of 94.6 out of 100.

"The score reflects a world-class level of professionalism and customer care in
network assessment, system design, project management, end-user training, and post-
sale follow-up as reflected in the ShoreTel customer satisfaction surveys conducted
by an objective third party during that period," said John W. Combs, ShoreTel
ChiefExecutive Officer. "It is partners like Black Box that ensure that our customers
are not only satisfied, but are delighted with ShoreTel products and services."

Black Box assist all the customers to navigate freely trough a world of voice over IP
(VoIP) communications options, including issues of LAN, WAN, VoIP call center,
voice and data application integration, technology deployment, employees training, as
well as ongoing technical support.

"This recognition further confirms the commitment that all Black Box Team Members
have to continually provide the best customer service in the industry," said Terry
Blakemore, Black Box's president and chief executive officer. "We look forward to
continuing to grow on a national basis with ShoreTel."

Black Box is the reliable partner of ShoreTel, Inc., and Shoretel is highly reputable
provider of Unified Communication (UC) solutions based on its award-winning IP
business phone system. ShoreTel creates VoIP and integrated solutions for all types
of organizations, and theses communications solutions are based on distributed IP
architecture that makes significant reductions in the massiveness and costs typically
associated with traditional and classical solutions. The feature-ample ShoreTel UC
system provides the lowest total cost of ownership (TCO) and the highest customer
satisfaction in the industry, in part due to easy deployment, maintenance, scalability
and use. Increasingly, companies around the world are finding a competitive edge
by replacing business-as-usual with new thinking, and choosing ShoreTel to manage
their integrated business communication. ShoreTel headquarters are located in
Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom,
Sydney, Australia and Munich, Germany.

Black Box is a prominent technical services entity with tailored effort to designing,
building, and managing modern sophisticated data and VoIP infrastructure systems.
Black Box services more than 175,000 customers in 141 countries with 194 offices
throughout the world.

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