The Patient Experience Podcast

Ep. 18 – Positive Outcomes Through Positive Experience

People tend not to like debt collectors, and it’s a challenge to collect on healthcare bills. We all feel for those who struggle to pay for healthcare or hospital visits.

In this episode, we speak to Cheri Smith, who is in charge of training, on how positivity makes a difference in this challenging field. She shares her efforts to teach and train employees on how to be advocates for the patient — including how to communicate and feel compassion. As she says, positive outcomes happen through positive experience.