Descrizione dell'azienda

In 1954 Ada Masotti, and Italian woman full of talent and courage, began the journey towards her dream: creating an atelier of corsetry in the name of the best Italian tradition. Presenting her creations in boxes lined with velvet as if they were precious jewels, led to the name La Perla, representing the most feminine and harmonious gem.

As of June 2013, La Perla is part of the Pacific Global Management Group (PGM), a global talent management company with headquarters in London.

The Company has embarked on an exciting phase of development with a new strategy aimed at leveraging its existing positioning as a top brand to evolve into a true luxury brand.

Descrizione del posto

Reporting to: Retail Manager and / or Retail Director
Scope:
The Store Manager will be responsible for managing all store operations according to the Company’s guidelines and procedures and for supervising the store team in order to maximize sales and profitability, with a focus on providing an exceptional level of customer service and developing and expanding the store customer' database.

The Store Manager will be act as La Perla ambassador in the local community.

Key responsibilities:

Maximising store profitability
•Maximize the store sales performance willing to exceed the targets set by the Company
•Monitor and supervise the store staff to maximize sales
•Analyze selling and profitability of the store and take actions when required in order to obtain the highest profitability of the store
•Deliver reports to management when required
Customer experience and clienteling
•Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty according to La Perla selling ceremony
•Maintain and expand the customer database by keeping customer data and by delivering client outreach and clienteling actions
•Resolve all customer problems and complaints in a quick and effective manner
Manage HR aspects
•Recruiting, training, coaching, counseling, appraising and disciplining the store team
•Develop and motivate the store team in order to meet sales targets and follow the customer service standards
•Set goals for the store team, including KPIs
•Conducting daily briefings with the store team
•Conduct annual appraisals and regular performance reviews for store team members
•Ensure La Perla grooming standards are complied with
Stock and visual merchandising
•Enforcing and ensuring all policies and procedures are complied with attention to loss prevention
•Manage stock levels and make key decisions about stock control following Company's procedures
•Implement and maintain all visual merchandising guidelines and directives
•Ensure that presentation and visual standards are respected according to the corporate Visual Merchandising directives and strategy
Other operational functions
•Organize special promotions, displays and events in line with corporate directives and when required from the Company
•Work closely with corporate teams
•Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry

Profilo

Skills:

Fluent in English

Minimum of 3 years' experience in management in the luxury retail industry

Target driven

Proven track record in achieving sales targets

Experience in leadership, motivation, training and development of retail staff