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Connection refused: remote device access

I'm trying to use remote device access for the first time, but I just get the message "connection refused: connect (with heading Connect to (localhost) failed)". What am I doing wrong? Why would it be trying to connect to localhost anyway?

Re: Connection refused: remote device access

Hello,

do you have a firewall that might be blocking the traffic to RDA server? Outgoing traffic to ports 80 and 1200 need to be allowed. The other possible cause might be that if you are behind a proxy server (ie. not using a direct connection - if there is an animation when the Java webstart client, then you are connecting from behind a proxy server), you may need to check your Java network settings from Control panel->Java->general->network setting. First you should try with the "use browser setting" alternative - if that doesn't work, then either fill in your proxy details or if you have a proxy configuration script, then specify the location to the file (for example: http://proxyconf/proxy.pac).

One more thing to check is that you have a proper version of JRE installed. Version 1.5.0 or newer is required.

Re: Connection refused: remote device access

Thanks for the help. I checked those settings and they're fine. I'm connecting through a proxy server and firewall. I'm running JRE 1.6.0_04 so that's not the problem. And I've tried with different internet lines. So I'm pretty sure that it's the port issue. Just trying to verify that at the moment.

Re: Connection refused: remote device access

hi,

do you have a firewall that might be blocking the traffic to RDA server? Outgoing traffic to ports 80 and 1200 need to be allowed. The other possible cause might be that if you are behind a proxy server (ie. not using a direct connection - if there is an animation when the Java webstart client, then you are connecting from behind a proxy server), you may need to check your Java network settings from Control panel->Java->general->network setting. First you should try with the "use browser setting" alternative - if that doesn't work, then either fill in your proxy details or if you have a proxy configuration script, then specify the location to the file (for example: http://proxyconf/proxy.pac).

One more thing to check is that you have a proper version of JRE installed. Version 1.5.0 or newer is required.

Re: Connection refused: remote device access

Most probably, firewall is blocking your remote access. Try using remote support tools such as gosupportnow, logmeinrescue, GoToMyPC etc. and check whether you are able to establish remote connection between computers. If it works, kindly configure your firewall settings.