Accommodation and facilities:
location and facilities are great. Wifi is terrible and needs to be addressed.

Reservation service:

Date: Mar 13, 2015written by: Alison Miller

Date of stay: Dec 04, 2013

Accommodation and facilities:
worst hotel stay ever , they have no clue whatsoever on hospitality or customer satisfaction, just thinking of the bad experience i dont know where to start as the disappointment started from the minute of check in with the uptight attitude of the reception desk and tone of communication which was take it or leave it.
a
when we finally did check in to our room it was a total dump.... it smelled like some1 had urinated on the floor.... the mattresses on both beds were worn out to the extent they were curved and lost their spring, the toilet was unflushed and the towels were blackish and worn out
i went to the reception and they took it with ease and pretended not to understand, when i insisted that the room be changed they said they will send house keeping to investigate 1st, i went back to my room waited for 20mnts disgusted to even sit down and still no1 came , so i grabbed the house keeper that was on the floor and brought her in to see what i was talking about and to inform the reception to change my room.... after an hour fuss i was changed to another room
however the film didnt end there, the nxt day my husband was in the shower and the water ran out with shampoo on his head.... the maintenance team came after more than 20mnts and couldnt fix it till after an hour.... the next day the ac wasnt working and again the maintenance team were called in and it took over 30mnts to fix
last but not least was checkouty, we couldnt get a taxi to airport, checkout desk was rude and treated its guest like theives wouldnt give me back my deposit till they made sure of the mini bar which i had already told them what we had taken but still they were very rude and bad attitude in the way they communicated and responded.... if they have history with other guests they shouldnt apply that on every1 in that same way

Reservation service:
much more expensive than other hotels and should be exact about price and available facilities

Date: Dec 09, 2013written by: masarra alameri

Date of stay: Apr 10, 2012

Accommodation and facilities:
We booked a family mini suite for our family of four, when our oldest son decided to come we were told they could not add an extra bed to the room...not sure why because the room was huge.
Nothing for nothing at this hotel, but guess its the same at most big hotels ( and this one is huge). Complimentary Internet would have been nice, especially considering how terrible the reception is, but ranged in price from 150 baht/ hr -1000 baht/week. We chose the weekly option, but probably not worth it for the amount of time it was not working.
Breakfast was ok, good range, but very busy. Managed to get a table every morning though.
Location was good, across road from beach, walking distance to the action, but far enough away to be good for families.
Funny stories from other guests about being booked into Sunset wing, but room not painted & no electricity & lift not working etc.Hotel was fully booked, obviously hoping new wing would be finished...but wasn t, but put guests in unfinished rooms anyway.
Overall we did enjoy our time there.

Reservation service:
Straight forward & easy

Date: Apr 13, 2012written by: Laurel Jensen

Date of stay: Feb 11, 2012

Accommodation and facilities:
Only problems were the hard beds and the construction noise just outside our room.
But overall, a fantastic resort. Perfect distance away from the chaotic nightlife near Bangla road. Right on the beach, so that was perfect for my relaxing holiday. Great facilities and beautiful room.

Reservation service:
Very efficient and great discounts!

Date: Feb 21, 2012written by: Taylor Beadle-Williams

Date of stay: Dec 21, 2011

Accommodation and facilities:
Thoroughly enjoyed our stay at Graceland. The buildings are looking a bit tired but that is more than compensated for by the wonderful location, friendly staff and access to the beach and shopping.

Reservation service:
First time user, processed without a hitch, will definitely use next time.

Date: Dec 29, 2011written by: Karen Sloane

Date of stay: Dec 15, 2011

Accommodation and facilities:
We have stayed at Graceland 3 times and this time we were surprized to find it mych louder and less nice than before. We chose Graceland for its nice and calm appearance from ebefore and the cleanlines and nice staff. this time many guests were loud, both outside in teh pool in the garden , in the breakfastroom and in the rooms next to were we stayed and it did nt feel as qiet and nice as before!!!When we have styed with you before we had a nice and quiet adult vacation with class. This time Graceland has changed to be a loud place with almost no sunbeds at the pool area because of geuests laying towels on sunbeds even if they don t use htem. It was sand almost everywhere aroun dteh pool area an d the sunbeds and people were playing football on the grass outside our room. And at breakfast there was such a loud noise that we had to eat outside to avoid headache and injured hearing. Much to loud to be good for your health and digestion. And breakfast started closing up around 10 am although the information said that breakfast was until 10.30 am.They had only breakfast at one place now...befor when they had it in two places(separate floors) it was much better) Many things had gone worse than we have experienced earlier on our stay at Graceland and we missed the feeling that we have known it for. Next time we may concider another hotel if Graceland doesn t catch up and gets back to what it was before again?!

Reservation service:
Booking service was good as usual, no complaints! :)

Date: Dec 20, 2011written by: Anneli Maria Preinitz

Date of stay: Sep 19, 2010

Accommodation and facilities:
An excellent location, a very good family hotel. Pool large & clean. Breakfast brilliant......something for everyone. Rooms a reasonable size, but beds very hard indeed. The bowling was a lovely option, but rather on the expensive side. Plenty of good restaurants/eateries close to the hotel, we were able to walk everywhere, only needed a TukTuk once. The beach is just over the road from the hotel, and was not too crowded during our stay. Plenty to do there, but tourist prices apply to the activities. Overall, I would stay at Gracelands again.

Reservation service:
The booking servic worked very well, with no problems at all

Date: Sep 22, 2010written by: Philippa Thornton

Date of stay: Aug 16, 2008

Accommodation and facilities:
Hotel is good..located in a quiet area.
Staff are nice. One thing is you should void to go to the hair saloon, they are very impolite in conversation.I was surprised for a such hotel which has a hair saloon that the personnel may speak badly to his customer without any reason.

Reservation service:
Good service.quick reply.

Date: Aug 31, 2008written by: Chantal HONG

Date of stay: Jul 12, 2007

Accommodation and facilities:
No reason to visit to Graceland Resort again.
1.Room:
Not bad but not good when you considering the money you pay.
2.View:
Too far away to enjoy the sea view.
3.Approach to Patong main area:
15~20 minute by walk(to Mcdonalds), not easy when it s very hot. You have to pay 100~150baht for any vehicle ride.
4.Breakfast:
Very limited menu you will have.
Not good taste.
5.Taxi service: There is travel agency in front of hotel. My 650 baht were gone for mis-communication. No refund. No apologies. No additional suggestion to us. Just hang up the phone after the long foul languages though phone.
I will not go there again in my life.

Reservation service:

Date: Jul 16, 2007written by: Young-Joo Kang

Date of stay: Apr 21, 2007

Accommodation and facilities:
Great hotel,nicely positioned on the north side of Patong beach. Rooms very comfortable and service exellent. Breakfast was very good with a good variety of food, fresh fruits etc. It was our second stay, and will definately stay again

Reservation service:
Booking was easy, efficient and would use Sawadee again next time.

Date: May 02, 2007written by: Paul Marsden

Date of stay: Apr 12, 2007

Accommodation and facilities:
The hotel is clean and staff are friendly too. Infact i wanted to extend my stay but it was a pity as all the rooms were full. Overall experience is good, will definately be back if i visit Phuket again!

Reservation service:

Date: Apr 17, 2007written by: Chee Sow Lai

Date of stay: Apr 03, 2007

Accommodation and facilities:
Very nice rooms, we took the superior with yacuzzi for us too much space, but the hotel was completely full, the breakfast was very good. First day we took the supper and we did not like at all, nice service in the amazing swimming pool.
The staff need to speak english to be more helpful. The hotel was not very helpful with the taxi rental.

Reservation service:
Wonderful

Date: Apr 09, 2007written by: Estefania Sirvent Nicolau

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WHERE ''PEACE and HAPPINESS RESIDES''
offers all the comforts of a luxurious modern four-star beach resort
for those who desire peace and tranquility. With our secluded beach
front setting and genuine Thai hospitality, holidays just don't come
more delightful than this. It's the perfect choice for a perfect get
away. With 460 spacious Superior and Deluxe rooms and Suites attractively
decorated, Phuket Graceland Resort & Spa offers a blend of luxury and hospitality in a resort,
with the ambiance of luxurious comfort for a memorable holiday. Most
rooms offer sea views and private balconies, fully equipped with all
the modern amenities for your total comfort.

ACCOMMODATION

The Graceland Wing

The Graceland Wing is surrounded by beautiful tropical flora, meandering walkways and teeming fish ponds providing soothing natural views and cool shady balconies.
The rooms and suites are located close to the main building and have inviting mellow interiors with
Thai touches and wooden floors creating a calming, relaxed ambiance. All rooms feature a bathtub and separate shower.

The Sunset Wing

The glistening turquoise swimming pool is the stunning centrepiece of the stylish new Sunset Wing.
All ground floor rooms have direct pool access and there are chic cabanas, loungers, a kid’s pool, Jacuzzis and a trendy swim-up bar for fun in the sun.
The beachfront Belgian Beer Café, The Flavor restaurant and The View Bar provide exciting all-day entertainment in a fashionable contemporary setting.

Combining comfort with stylish Thai design, the Superior includes a queen bed and a single bed,
plus a cosy armchair and foot stool to enjoy the in-room entertainment.
Situated near the main building for easy access to the activities, lobby lounge and breakfast dining venue.

The spacious Deluxe is tastefully designed with soft colours,
wooden floors and coordinating furnishings including a queen size and single bed.
Relax on the private balcony and enjoy the garden views (subject to availability).

Positioned facing the Sunset Wing, this delightful 42sqm room offers direct access from the
private terrace to the azure-blue swimming pool. With a queen size and single bed,
this is a great choice for families.

The Family Room features a spacious living corner with large sofa,
LCD TV and kitchenette for a homely stay, perfect for families and honeymoon couples.
Special features include the delightful Jacuzzi, two queen size beds and private balcony
with pleasant garden views.

Indulge in the added luxuries of the Graceland Suite featuring a separate bedroom and living room,
an ideal retreat for honeymoon couples or families. A highlight is the two private balconies offering 180 degree sea views.
The suite includes a queen size and single bed, dressing area, sauna and Jacuzzi bathtub.

Family Suite 1 Bedroom

Located: The Graceland WingRoom size: 135 sq.m.Bed(s): 2 Double Beds

This is the largest suite at the resort offering 135sqm of lavish space consisting of one bedroom and a separate living room.
Guests have two televisions and several sitting areas to choose from and can enjoy room service in comfort at the dining table.
The divine en-suite bathroom is a treat for honeymooners featuring a pampering sauna and Jacuzzi tub.

Located on the upper floors of the main building this spacious 96sqm suite has two large bedrooms,
one room with two queen size and the other with two single beds plus an open plan living and dining room with pantry.
The elegant décor and luxury amenities such as private sauna and Jacuzzi make this
an indulgent treat for families and romantic couples.

The upscale décor with warm earth tones and high-tech amenities make this spacious room a pleasure to stay in.
Available with two queen-size or one king-size bed, plus a sofa it is a great option for couples and families.
The sleek modern bathroom features an overhead rain shower and the large balcony with
loungers overlooks the action in and around the gorgeous pool.

Your private balcony steps down to a delightful Jacuzzi seat at the edge of the resort pool,
a perfect spot to take a dip after relaxing on your lounger.
The room features one king-size or two queen-size beds, a plush sofa and stylish accessories all perfectly co-ordinating with natural colour tones.
Highlights are the latest designer bathroom with a rain head shower and LCD television with satellite channels.

A favourite choice for families, this 69sqm room has two king-size beds, a comfy sofa area and desk,
plus private balcony with chic sun loungers.
The room is functional as well as stylish, decorated in modern earthy tones and features all the amenities
required for an indulgent holiday. Feel revitalised with the overhead rain shower and chill out with the satellite TV.

Only select rooms have direct access to the private infinity-edge pool on the second floor of the grand deluxe building.
Each room has a large terrace with steps to a refreshing pool. Families can comfortably share the two king-size beds
and unwind in the spacious interiors with impeccable décor and full amenities including a sofa area and desk.
Tune into international TV channels and enjoy the modern designer bathroom with rain shower.

RESTAURANT & BAR

Savour fresh delicious cuisine from around the world in a variety
of settings from hip and trendy to classy and casual at the eight on-site restaurants and bars.

Bualuang Restaurant

Open: 06.00 to 22.30 hrs

This stylish venue overlooks the main lawn and exotic gardens and has
an open plan layout perfect for buffet breakfast and dinner.
The theme buffet dinners offer a wide selection of appetisers,
mains and desserts and are accompanied by live music for a relaxed ambiance.

Grace Bar & Grill

Open: 11.00 to 22.30 hrs

For casual beachfront dining at its best, try the Grace Bar & Grill offering a tempting menu
of Mediterranean and Thai fusion dishes. Enjoy stunning sea views and sip on speciality cocktails as the sun sets.

Pool Bar

Open: 08.00 to 19.00 hrs

The Sunset and Graceland Wings both have pool bars serving cool drinks and light bites
to guests at their lounger or at the bar. Swim up and hang out with a cold beer or fresh fruit shake,
listen to music and make new friends.

Lobby Bar

Open: 08.00 to 22.30 hrs

Delicious desserts and refreshments are available all day at the lobby lounge,
and after dinner unwind with live piano music and a wide selection of cocktails,
beers, wines and whiskeys.

Sunset Restaurant

Open: 06.00 to 22.30 hrs

The modern and elegant Sunset Restaurant has split level dining areas and comfortable sofas to
enjoy the creative menu of Asian and international dishes, specialising in Halal cuisine.
The outdoor terrace overlooking the swimming pool is a romantic spot to dine under the stars.

Belgian Beer Cafe

Open: 11.00 to 23.00 hrs

Thailand’s first Belgian Beer Café has arrived at Graceland Phuket and is
part of a worldwide chain offering Belgian beers and dishes in a beautiful traditional Belgian café setting.
Enjoy live music, a warm and friendly atmosphere and sample the many beers from fruity and sweet to speciality.

The Flavor

Open: 11.00 to 23.00 hrs

This romantic restaurant has super stylish interiors and superb views over the beach and Andaman Sea.
The exciting menu of Thai fusion cuisine has tantalising flavours and includes great value set meals.
Private parties can enjoy the exclusivity of plush private rooms.

The View Bar

Open: 17.00 to 01.00 hrs

Chill out at the sophisticated rooftop View Bar on the third floor offering an evening of exotic drinks, snacks,
cool tunes and exceptional service. Feel the sea breeze on the night club dance floor
and relax at the trendy VIP lounge in the sky.

MEETING & BANQUET ROOM

We offer exceptional service for conferences and
meetings and can assist at the early planning stages to help
customize each event. Our fully outfitted Orchid Grand
Ballroom can host up to 1,000 delegates in a luxury setting,
in addition the Bunga and three Dalah meeting rooms hold
between 140 and 500 guests in theatre style seating.

Technical support is always on hand assist with the complimentary Internet and
audio-visual equipment including overhead and LCD projector, flip chart, white board and TV/DVD.
All meeting rooms have spacious reception areas conducive for networking and the garden is a perfect
venue for a sunset gathering on the lawn. The creative events team can arrange special theme dinners,
functions and coffee breaks down to the finest details.

Bu-Nga Room

Dalah I Room

Dalah II Room

Dalah III Room

Orchid Room

FACILITIES & SERVICES

A perfect holiday blends relaxation and recreation and Phuket Graceland Resort & Spa has it all.
Our wide range of facilities include a bowling alley, snooker room and kid’s club to add fun and excitement to your stay.
Quiet time can be found at the plush Internet and library and complete rejuvenation is the desire at the serene Grace Spa.
However, most guests simply adore splashing around in the four sea view swimming pools to keep cool in the tropical sunshine.

Phuket is world renowned as the "Pearl of the Andaman Sea" for its
clean white sandy beaches and crystal clear blue sea. Phuket Graceland
Resort & Spa with its prime location overlooking the Andaman sea is
the best resort in Patong beach with its tropical beauty and geographic
grandeur.