21st Century Pools Spas

Retailers share how they handle employee time offBy Kandice Matteson In the spa industry, with its variable busy seasons depending on location, it’s crucial to have employee attendance policies. Such written policies should include who is and is not eligible for paid time off, or as 21st Century Pools and

Stepping Up When Others Won’t By Michelle L. Cramer At 21st Century Pools & Spas in upstate New York, now in its 39th year, every year has been a learning experience. “In large part, our market has been stagnant for a couple of decades,” says owner and founder Bob Sullivan.