1. Define whether your Tableau server has secure connection

2. Make sure that XML API is enabled

1. Enter the data below on the Command line to verify whether the XML API is enabled

https://your-tableau-server.com/auth?format=xml

2. If you receive this result, the XML API is enabled

3. If you receive 'This site can't be reached' message, the XML API is disabled, refer to Tableau API Guide

3. Trusted Authentication

If the Trusted Authentication is set up at your Tableau server, you should define your Metric Insights instance's IP or Host name as "trusted". Follow the link to get step-by-step instructions on how to do it.