Aim/Purpose: The wide use of online banking and technological advancement has attracted the interest of malicious and criminal users with a more sophisticated form of attacks.

Background: Therefore, banks need to adapt their security systems to effectively stem threats posed by imposters and hackers and to also provide higher security standards that assure customers of a secured environment to perform their financial transactions.

Methodology : The use of authentication techniques that include the mutual secure socket layer authentication embedded with some specific features.

Contribution: An approach was made through this paper towards providing a more reliable and complete solution for implementing multi-level user authentication in a banking environment.

Findings: The use of soft token as the final stage of authentication provides ease of management with no additional hardware requirement.

Recommendations for Practitioners : This work is an approach made towards providing a more reliable and complete solution for implementing multi-level user authentication in a banking environment to stem cybercrime.

Recommendation for Researchers: With this approach, a reliable system of authentication is being suggested to stem the growing rate of hacking activities in the information technology sector.

Impact on Society :This work if adopted will give the entire populace confidence in carrying out online banking without fear of any compromise.

Future Research: This work can be adopted to model a real-life scenario.