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Industry Research : 10111 Call Centre 'a Shambles'

Nearly 60 percent of the crimes reported to the police's 10111 call centre do not get registered and are not investigated, The Star reported on Monday.

The SA Police Service's (SAPS) performance claims could not be verified because of a lack of administrative control, according to Auditor General Terence Nombembe.

So-called "positive incident reports" to 10111 call centres had to be entered on the SAPS case administration system (CAS) to generate a docket with a case number. But 58 percent of positive incident reports were not linked to dockets on the CAS.

DA spokesperson on police, Dianne Kohler Barnard, said: "While citizens believe that their cases are being investigated by a SAPS that costs them R62.4-billion per annum, the criminals will no doubt be delighted to hear that the majority of their activities are never even looked at by our ailing SAPS."