I have not needed serious tech help yey (but I will) though I have used support several times on minor config issues. I must say I have never received such awesome speed of response straight to the issue without lots of autoresponding and "ticket numbers" and all that crap - VP obviously have some great people working for them.

Oh and it never seems to matter what time of day either, I'm in UK and whether it is 8pm or 3 am I get a response within minutes.

Corporate profiteers please take note how things SHOULD and CAN be done.