Email

All current student Royal Holloway email accounts use Microsoft Office 365 and last a lifetime. The account information is in this format, e.g. For Joe Bloggs:

Name: Joe Bloggs

Username: abcd123

Email: username: abcd123@live.rhul.ac.uk

Email address that appears on college email directory: Joe.Bloggs (2018)@live.rhul.ac.uk

How to log in

Log in with your email username and normal college password. You will need to change your password before logging into your college email for the first time. This can be done at the Password manager site or by using the option provided by pressing Ctrl-Alt-Del on a college pc.

You've tried to sign in too many times Change your College password to update the email account password and regain access.

Sorry, but we're having trouble signing you in (80043431)

This is usually the result of trying to log in to the Office 365 for Staff page instead of the student email login page. It is possible to accidentally get to this page by entering your username with @rhul.ac.uk on the end instead of @live.rhul.ac.uk.

Go to mail.live.rhul.ac.uk to get the correct login page, then make sure you enter the username in the format abcd123@live.rhul.ac.uk