Workshops

Great customer service starts with having a world-class team culture where everyone has the right skills, tools and mindset to deliver a great customer experience every single time.

Be memorable for all the right reasons with Workshops tailored to your business.

Create Exceptional Customer Experiences Every Single Time.

If you’re looking to increase Customer Satisfaction in your organisation, you’re in the right place!

Why Gavin?

Over the last 20 years, I’ve worked with industry giants such as Virgin, O2, and the Royal Bank of Scotland as well as a diverse range of small to medium businesses to help them create memorable moments for their customers.

Regardless of your business type, you can become the preferred provider in your industry for your customers – and it all starts with exceptional customer service

I’ll work in your organisation to:

Increase customer retention so they spend more money with you

Turn complaints into compliments (yes, it’s 100% possible!)

Dramatically improve your sales and ROI

Build a rock-solid reputation as a company that cares about its customers

Turn customers into raving fans who refer business to you

Create a world-class working environment

Improve overall customer satisfaction

I’ll work in your organisation to:

Increase customer retention so they spend more money with you

Turn complaints into compliments (yes, it’s 100% possible!)

Dramatically improve your sales and ROI

Build a rock-solid reputation as a company that cares about its customers

Turn customers into raving fans who refer business to you

Create a world-class working environment

Improve overall customer satisfaction

Here’s why you’ll love my training programs:

Easy to implement – Forget courses that take weeks to implement! Your entire team will be able to learn and apply your core Customer Service Strategy in just 3 minutes.