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Crucial shipping options and policies

Subject to availability, orders that are received and processed before noon GMT Monday to Friday are generally shipped within two business days. Please allow an extra business day for orders received and processed after noon or over the weekend (see below for delivery estimates). Crucial does not ship to freight forwarders or hotels.

Shipping within the United Kingdom
Place an order at Crucial.com/uk and choose how you would like your package to be shipped!

For a speedy shipment with full shipment tracking visibility from door to door, you can select a discounted rate with Royal Mail Special Delivery or Royal Mail Special Delivery Next Day 9am. If you want your order to ship free of charge and don't mind waiting a little longer, choose Royal Mail Free Shipping. (Offer applies to United Kingdom, Channel Islands, and Isle of Man). Please note that Royal Mail Free Shipping service does not feature shipment tracking.

Delivery to most UK locations by Royal Mail Special Delivery is by 1pm within 1-2 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

Three working days 5.30pm

Please note that Special Delivery™ cannot be used when sending an item to an Admail address.
NB. Deliveries to the Channel Island and the Isle of Man can be delayed by Customs.

Delivery to most UK locations by Royal Mail Special Delivery Next Day 9am is by 9am the day after dispatch from Crucial (subject to the conditions listed above and depending on your postcode area). ORDERS USING Royal Mail Special Delivery Next Day 9am must be placed by 3.00 p.m. Monday to Friday.

See Royal Mail Special Delivery Next Day 9am service area details

Royal Mail Special Delivery Next Day 9am

Areas in red are serviced by Royal Mail Special Delivery Next Day 9am.

Delivery to most UK locations by Royal Mail Free Shipping is within 3-5 business days of dispatch from Crucial (subject to the conditions listed above and depending on your postcode area).

From time to time Crucial may select a different carrier to deliver your order. Details of the selected carrier will be displayed on the order confirmation page, and as soon as your order ships, we will provide you with carrier-specific tracking information, where applicable.

Shipping outside mainland UK

European orders shipped outside the UK are delivered via UPS Express. Delivery to most European locations is within 3 days from dispatch. If you are a customer having your order delivered to France, Ireland, Germany, Italy, Spain, Belgium, Austria, the Netherlands or Sweden and don't mind waiting a little longer for it, you can have it delivered free of charge by choosing Royal Mail.

Free Shipping via Royal Mail is available in the following European Union countries:

UPS Express shipping rates for all other locations serviced by Crucial

Country

Rate in GBP £

Albania

12.00

Algeria

16.00

Andorra

12.00

Angola

16.00

Armenia

14.00

Azerbaijan

14.00

Bahrain

14.00

Bangladesh

18.00

Belarus

12.00

Benin

16.00

Bhutan

18.00

Bosnia-Herz.

12.00

Botswana

16.00

Bulgaria

12.00

Burkina Faso

16.00

Burundi

16.00

Cameroon

16.00

Canary Islands

13.00

Cape Verde

16.00

Cent. African Rep.

16.00

Ceuta/Melilla

13.00

Chad

16.00

Comoros

16.00

Congo

16.00

Croatia

12.00

Dem. Rep. Congo

16.00

Djibouti

16.00

Equatorial Guinea

16.00

Eritrea

16.00

Ethiopia

16.00

Faeroe

12.00

Falkland Islands

8.99

Country

Rate in GBP £

Gabon

16.00

Gambia

16.00

Georgia

14.00

Ghana

16.00

Gibraltar

14.00

Guernsey

0.00

Guernsey

3.99

Guernsey

10.99

Guinea

16.00

Guinea-Bissau

16.00

Iceland

12.00

India

30.00

Israel

20.00

Ivory Coast

16.00

Jersey

0.00

Jersey

3.99

Jersey

10.99

Kazakhstan

16.00

Kenya

14.00

Kyrgyzstan

14.00

Lebanon

16.00

Lesotho

16.00

Liberia

16.00

Liechtenstein

12.00

Macedonia

12.00

Madagascar

16.00

Malawi

16.00

Mali

16.00

Mauritania

16.00

Mauritius

16.00

Moldavia

12.00

Monaco

10.00

Country

Rate in GBP £

Mongolia

20.00

Montenegro

12.00

Morocco

14.00

Mozambique

16.00

Namibia

16.00

Nepal

18.00

Niger

16.00

Norway

12.00

Oman

14.00

Reunion

16.00

Romania

12.00

Rwanda

16.00

San Marino

12.00

Senegal

16.00

Serbia

12.00

Seychelles

16.00

Sierra Leone

16.00

Somalia

16.00

South Africa

13.00

Swaziland

16.00

Switzerland

6.00

Tajikistan

14.00

Tanzania

16.00

Togo

16.00

Turkey

12.00

Turkmenistan

14.00

Utd.Arab.Emir.

16.00

Uzbekistan

14.00

Vatican City

10.00

Zambia

16.00

Zimbabwe

16.00

Late or lost shipments

Royal Mail — UK only

Delivery to most UK locations by Royal Mail Packet Post First Class is within 3-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 14 business days have passed since dispatch. After this time, please contact us with your relevant order details.

UPS — UK and International

Delivery by UPS is within 1-5 business days of dispatch from Crucial. If you think your package may be lost, we can assist you. Unfortunately, we are unable to start this process until 5 business days have passed since dispatch. After this time, please contact us with your relevant order details.

Advance payment required for some countries

Crucial cannot process orders on credit card terms for shipment to the countries below. In order to ship to one of these countries, payment must be made in advance via wire transfer. For more information, contact us.

VAT

As a division of Micron Europe, Limited., Micron Consumer Products Group is required to collect UK VAT (20% of the total order cost, including shipping charges) on all applicable orders. If your company is within the EU, but outwith the UK and you have a VAT Certificate, you are eligible for zero-rated VAT transactions. If your company is eligible for zero-rated VAT, please fax a copy of your company’s VAT Registration Certificate to +44 (0)1355 586101 Attn: Crucial Sales.

Orders to locations outwith the EU are not liable for UK VAT but may be liable for local duties and customs clearance charges in the country of receipt. For more information on applicable charges, please contact your local customs office or tax authority. For information about zero rated VAT eligibility click here.

EU Enlargement, May 2004

As of 01 May 2004 Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, the Slovak Republic, and Slovenia are members of the enlarged EU. Normal EU VAT rules will apply to orders shipping to these countries.

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