Events

World-class customer service

Our concern is to make your events successful, safe and enjoyable for everyone. There are literally hundreds of aspects to an event that need to be monitored carefully from how we handle crowds and queues, to parking and transport, ticketing, food and drink and VIP protection.

Based in Auckland and Christchurch, we work across a large number of key sporting and entertainment venues delivering our clients the best experience for their patrons.

We recognise that the fan experience is key to the success of your event. The safety, enjoyment and customer service that fans experience ultimately reflects on the event organiser. We want to do a great job to help you achieve a fantastic experience for your patrons.

We need to make people feel well-looked after, respected, informed and politely routed

Customer Services

Ushering

Queue Management

Spectator Services

Public Information

Crowd assistance

Way finding

important part of most events, VIPs need to be properly greeted, have IDs properly vetted and be wined and dined in comfort

Corporate Hosting

Corporate Hosts

Meet and Greet

Liquor License Wardens

Identification and accreditation Checks

Safe and in the right way. From initial planning, site visits, risk assessment, liaison with all stakeholders, to effective safe management of the event. Platform 4 Group will work with you to an agreed budget providing peace of mind security that is effective, economical and efficient.

Security Planning

Operational Plans

Risk Assessments

Site Specific Safety Plan (SSSP)

A major concern at most events, where a large number of people arrive in a short space of time into one area. Combining parking areas and routing pedestrians is just one of the challenges

Transport Operations

Public Transport Hubs

Level 1 Traffic Controllers

Public Road Closures

Traffic Marshals

Car parking Management

We always prepare for the unexpected in our role and are fully staff with trained wardens, CIMS staff and specialists in emergency and evacuation procedures.

Emergency Management

CIMS trained staff

Emergency Safety Officers

Area Wardens

Safety Wardens

Staff trained in emergency and evacuation procedures

Our policy here is to take the right precautions in the first place, carrying our extensive safety and hazard checks. We also have a robust incident reporting process and fully qualified H&S procedure officers.

Health & Safety

Fully trained staff in Health and Safety procedures

Incident reporting

Safety and Hazard checks

Investigating the operational logic of the event, planning for alcohol use, assessing risks and making policies for protection.

Risk Planning

Operation Plans

Alcohol Management Plans

Risk Planning

Security Plans

Ensuring that there are enough properly qualified staff for the event, available on the dates required.

Training

Registered Training Workplace provider

NZQA training

Readiness Exercises

In-house training

We need to make people feel well-looked after, respected, informed and politely routed.