The author of this blog is Jeanne Bliss a customer experience expert. She is the Customer Leadership Executive for five large U.S. market leaders and created the blog in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.

This is a marketing blog devoted to helping online merchants with marketing strategies regarding customer retention and email marketing. After reading this marketing blog, you will know what to do with all the marketing metrics you have at your fingertips.

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Europe's Customer Festival

Consistently delighting your customer at every touchpoint is hard. A powerful combination of people and technology challenges often frustrates us. Yet some companies seem to manage better than others. What’s their secret? What do they do differently?
Join us at Europe’s Customer Festival to get the ideas and make the connections that will help you tackle your challenges and more effectively shape the future of your customer’s journey.