Looks like Staples.com missed a basic (but important) e-commerce step. No receipts. Yes, you read that right. Order anything from Staples.com and you will get an email confirmation and, in your shipment, a packing slip (which says in big letters "This is not an invoice").

Manufacturers are getting more and more picky these days with rebates, so if you give them any reason to reject your rebate (like sending a packing slip instead of a receipt), they will.

I always get a receipt from Staples online. We order from Staples all the time and we've never failed to get a receipt... it must just have been a mistake on your one order, because I've never had that problem before.

Posted by: James Schend at September 29, 2004 05:27 PM

This update is not true! Staple does not email a receipt, only an order confirmation.

I just got off the phone with a Staples rep and she asssured me that the slip enclosed in the package with the big letters across it, "This is not an invoice" is actually the official receipt.