Privacy Policy

Basic PolicyWe will not sell or distribute your personal information to any third party at any time without your knowledge. Double Data will not make any personal information available at any time to any agency, with the exception of to law enforcement agencies as is legally requested.

Just Browsing
For those of you who are just browsing our website, we only maintain records of the date, time and locations on our website you visited. These are maintained in aggregate logs and help us to determine where users go when accessing our websites. This is for internal use only.

Ordering Software LicensesWhen you decide to order a license, we will need several bits of information to complete the process. This includes your name, billing address, email address, phone number where you can be reached, and credit card information. All this information is blocked by several procedural, physical and software safeguards. We will never rent, share or sell any of this information to any third party. In addition, credit card information is kept in separate databases from user information, so several different areas need to be accessed to tie user information (billing address) and credit card information together.

Ordering Physical GoodsWhen you decide to order one of our physical products, we will need several bits of information to complete the process. This includes your name, billing address, email address, phone number where you can be reached, and credit card information. All this information is blocked by several procedural, physical and software safeguards. We will never rent, share or sell any of this information to any third party. In addition, credit card information is kept in separate databases from user information, so several different areas need to be accessed to tie user information (billing address) and credit card information together.

Refund Policy

SoftwareWhen we designed Double Data, we designed it so that even if you are stuck in the middle of Siberia, you can install and run the program. Because of this, there is no call home function in Double Data to ensure that your license is always valid. As such, once we have issued you a license for the software, we cannot issue a refund.

If you would like a refund before we issue you the license, please fill out a request to the sales department on our Contact page. The timestamp on this request is the time your order is effectively canceled, provided we have not already sent the registration code.

Physical GoodsMerchandise must be returned in unused condition within 7 days of reciept for a full refund minus shipping costs. Please include your receipt. Returns lost in return shipping will not be refunded. Return shipping is your responsibility.

Warranty information

Our products are sold without any warranty of fitness or guarantee of solution for your application, expressed or implied. It is your sole responsibility to insure fitness for your application. Additionally, we are not responsible for any issues arising from its use.