Request for Service

The Request for Service System

The Village of Grayslake has a system designed to log and track resident service requests: the Request for Service System. Residents may call the Request for Service line at 847-223-8515 with any Public Works service request. To submit a request via email, go to the Request for Service page.

If you have any questions or need additional information about this system, please contact the Deputy Village Clerk at 847-223-8515.

Requests or Concerns

Public Works services requested may include (but are not limited to) the following types of requests or concerns:

Blocked storm sewer

Branches not picked up

Dead parkway tree

Dirt on streets

Garbage or recycling not picked up

Garbage / recycling concerns

Graffiti on property

Leaves not vacuumed

Low water pressure

Mailbox damaged by plow

Manhole cover loose

Pothole on road

Property maintenance:

Debris in yard

Grass too high

Sidewalk not shoveled

Snow plow damage

Storm damage (branches down)

Street light not working

Street sign crooked or missing

Water main break

Goals & Benefits

The Request for Service System has the following goals and benefits:

Improved customer service and satisfaction for Village residents

One-stop answer point to ensure the recording of and follow-up for requests for service

Enhanced system for tracking individual requests for service

Ongoing follow-up, information, and status updates from the Deputy Village Clerk until the service request is completed

Opportunity for customer feedback after request is completed

Your cooperation is appreciated. We believe this system will enhance the ability of the Village to deliver the services requested by its customers - the citizens of the Village.