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Delivering for Citizens: How to triple the success rate of government transformations

Across the world many people are dissatisfied with public services – viewing their delivery as clunky and old fashioned in comparison with app-driven private sector services. This discussion paper from the McKinsey Center for Government identifies five disciplines, (the five ‘Cs’), which governments can adopt to more than triple the success rate of service transformations. To read a brief summary of this in-depth report and to get the link to the full report please login to the Members Area.