Finally got to my local dealer and picked up my 20" camouflage Warhol. The plastic place holders rubbed the paint/stickers off the figure. It's really upsetting and left a sinking feeling inside me. Is there any way for KR to fix this. It's an expensive piece and very limited, so not sure who to talk to or what can be done.

vaderirl wrote:Finally got to my local dealer and picked up my 20" camouflage Warhol. The plastic place holders rubbed the paint/stickers off the figure. It's really upsetting and left a sinking feeling inside me. Is there any way for KR to fix this. It's an expensive piece and very limited, so not sure who to talk to or what can be done.

Hello,

I'm so sorry to hear about your issue.

Have you talked to your local dealer? Normally they would go about replacing the piece or issuing you a refund, considering it was purchased from them. I would contact them at your earliest convenience to get it taken care of. Please let me know if I can help in any other way.

vaderirl wrote:The problem is that there are only 5 of these made. I was wondering if anyone knew kid robots policy on this. Can they make a new one?

As far as I know, from contacting kidrobot about a similar issue with the red clairvoyant dunny, response was that they cannot replace due to there not being any left. So your left with 2 options, contact the retailer and explain that it was damaged in shipping, return the dunny and get a refund, Or you can keep the damaged dunny, do you have any pictures, im curious how bad the damage is. As Kidrobot Guru mentioned contact support, but I'm not sure there's anything they can do being sold from a retailer. Best of luck though and sorry to hear about the damage.