Privacy Policy

Pestbusters (Midlands) Limited

Effective Date: 16.04.2018

Pestbusters (Midlands) Limited (referenced in this document hereafter as Pestbusters) is an environmental services company..
Pestbusters (Midlands) Limited knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Pestbusters when you access the websites, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our terms. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Conditions of Sale to clients.

1. Information We Collect.
(a) Contacting Us: We may collect personally identifiable information about you, such as your full name, phone number and email address, when you contact us. If you choose to contact us, we will collect data through our partners. We do not send any promotional emails for which you have not given consent; if you no longer wish to receive these emails, you may opt out of them by at any time by contacting privacy@thebustersgroup.co.uk.
(b) Cookies and Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Pestbusters (Midlands) Limited (such as advertising, marketing and analytics), affiliates or analytics or service providers. These technologies may be used in analyzing trends, administering the Sites, tracking clients’ movements around the Sites and to gather demographic information about our client base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. While we respect the privacy of our clients, we are not able to respond to Do Not Track signals set by your browser at this time. We use cookies to remember clients’ settings as well as for authentication and analytics. Clients can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited. This website uses Google Analytics to track client activity, page content, click/touch, movement, scroll, and keystroke activity (in some cases). If you are located in Europe, your IP address, keystroke activity, and personal information are never stored or shared with any third-parties. We process and keep all data within Europe and, if you wish to opt-out, you can do so at:
privacy@thebustersgroup.co.uk
(c) Access and Retention of Data: An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to the data protection officer (the data controller). If requested to remove data, we will respond within a reasonable timeframe.
(d)We will retain personal data we process on behalf of our clients for as long as needed to provide our services. Pestbusters (Midlands) Limited will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

2. How We Use Your Information. We use the information that we collect to operate and maintain our CRM and Accounting System and the Pestbusters (Midlands) Limited Client Portal, send you marketing communications, respond to your questions and concerns.

3. How We Share Your Information.
(a)Personally Identifiable Information: Pestbusters (Midlands) Limited will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Pestbusters (Midlands) Limited (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our website or the CRM Client Portal, such as posting comments on our blog page, will be available to others.
(b) Non-Personally Identifiable Information: If you remove on the CRM Client Portal or website, copies may remain viewable in cached and archived pages of the CRM Client Portal or website, or if other clients have copied or saved that information. Non-personally identifiable information may be stored indefinitely.
(c) Instances Where We Are Required To Share Your Information: Pestbusters (Midlands) Limited will disclose your information where required to do so by law, if subject to any legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Conditions of Sale or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Pestbusters (Midlands) Limited, our clients or others.
(d) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as client names and email addresses, and other Client information related to the Pestbusters (Midlands) Limited or CRM Portal may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
( e) Testimonials: We display personal testimonials of satisfied clients on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@thebustersgroup.co.uk.

4. Storage and Processing. Your information collected through the Pestbusters (Midlands) Limited CRM Client Portal may be stored and processed in the UK.

5. How We Protect Your Information. Pestbusters (Midlands) Limited is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Pestbusters (Midlands) Limited or guarantee that your information on the Pestbusters (Midlands) Limited CRM Portal may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at privacy@thebustersgroup.co.uk. We use multiple outside support platforms. These companies do not retain, share, store or use personally identifiable information for any other purposes.

6. Pestbusters (Midlands) Limited complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Pestbusters has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.

7. Compromise of Personal Information. In the event that personal information is compromised as a breach of security, Pestbusters (Mildands) Limited will promptly notify our clients in compliance with applicable law.

8. Our Choices about Your Information. You can review, correct, update or delete inaccuracies to the information about you that Pestbusters(Midlands) Limited keeps on file contacting us directly at privacy@thebustersgroup.co.uk. We will respond to your request to access within 20 days .We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

9. Children’s Privacy. Protecting the privacy of young children is especially important. For that reason, Pestbusters (Midlands) Limited does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at privacy@thebustersgroup.co.uk

10. Notification Procedures. It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Pestbusters (Midlands) Limited in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Notice.

11. Links to Other Web Sites. We are not responsible for the practices employed by websites or services linked to or from Pestbusters (Midlands) Limited Client Portal or Sites, including the information or content contained therein. Please remember that when you use a link to go from the Pestbusters(Midlands) Limited CRM Client Portal or Sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
Social Media Widgets: Our Site includes social media features, such as the Facebook Like button and other widgets,that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.

12. Changes to Our Privacy Policy. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at privacy@thebustersgroup.co.uk, or write to us at:

The Busters Group
Highfield Farm
Middle Lane
Kings Norton
B38 0DX

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Testimonials

Total Bird Control have carried out several bird Proofing works for our company…our clients have been extremely pleased with the efficiency and quality of works completed.

Woodbridge Facilities

Pestbusters have supplied some bird proofing works to our buildings and all works were carried out in an efficient and effective way, with little or no effect to our visitors.

Virgin Active

‘Thanks to Ashley and his team for a swift and efficient job in our garden.
Great results achieved and everything left tidy all cuttings removed in addition to taking away some old fencing we had.
…

One Of Our Sister Companies, Gardenbusters LtdV Ashford

We are always impressed with their professionalism and attention to detail…I have no hesitation in recommending the Busters Group to anyone.

Mettis Aerospace

‘May I mention to you as a company that you pass on my thanks to Mike Nash and colleague for his professional and efficient netting of our roof yesterday. I have also expressed my satisfaction to my M…

The Square, BristolEMCOR UK

I would like to thank you for your prompt and efficient service provided…All visits are attended on time and reported thoroughly.

Holder Site Management

We have always found your operatives to be pro-active and knowledgeable…on several occasions you have gone far beyond what would be considered “your remit”

Pallasades

They have provided a very professional service to us…..they communicate everything back to us we require.

Molls Bacon

We would confidently recommend Pestbusters as a solid reliable company who are experts in their field.

Avoncroft Museum

We just wanted to say, firstly, how pleased we were with the work done and, secondly, how impressed both our housesitters and our neighbours were with Michael Nash, the young man who did the work. Bot…