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CarGurushttps://www.cargurus.com

Feb 13, 2018

Laura

The sales manager didn't seem interested in selling me a car, they compund incentives that can't be comined with others and their dealer fee is 3 times more than most of the dealerships in the area. Their prices are extremly misleading and it's a wonder it's legal to advertise a price with incentives that can't be combined with others.

Laura, We are very sorry to hear about your recent visit to our dealership. Customer service is our number one priority and we apologize that you did not feel that you were treated in this way. Please feel free to contact me at your earliest convenience, I would love to discuss this more. Best Regards, Gabrielle Robertson, grobertson@oxmoorautogroup.com

CarGurushttps://www.cargurus.com

Feb 6, 2018

Ryan

Great dealership and a great overall experience. Got my car with no hassle at all!

Thank you so much William for taking the time to review our dealership!

CarGurushttps://www.cargurus.com

Nov 15, 2017

Gina

Looking for a third row vehicle the vehicle I showed interest in was only a 2 row and when I gave them my price range they showed me a car with 3 rows it was the same price and had 3 times the amount of miles! It was very insulting to me. Will not buy here.

This car was sold before I could get the cash, but they kept in touch with me, sending me details of any car in my price range. I ended up finding the perfect car elsewhere, but they could not have been more helpful.

I am sorry to hear of your experience. It is our goal to be transparent in our process and it appears that something broke down in your case. Please contact me at your earliest convenience. Josh Trotter, GM jtrotter@oxmoorautogroup.com

CarGurushttps://www.cargurus.com

May 8, 2017

tom

Vanessa contacted me to set up test drive. Car sold before I could make it to dealership. She informed me immediately. She has kept in contact but not pushy.

This EXACT SAME car was advertised for $8500 2 weeks ago and we were told AFTER we drove out to see it, that it had sold the night before. Then it mysteriously shows back up for $9000. Now they tell us this car is "haunting" them because it "mysteriously" keeps showing up on online inventory even though it's been sold.

Heather, I am sorry to hear about your experience at Oxmoor Hyundai. Please contact me, as I would like to learn more about your experience. Thank you.Josh TrotterGeneral Managerjtrotter@oxmoorautogroup.com

CarGurushttps://www.cargurus.com

Apr 19, 2017

Cathy

Really frustrated with this Car dealer. My son called to make sure the car was still available and was told it was. We drove from Indiana and once we got there, we where told the car sold 5 minutes ago. Not the way to treat people. Be honest if you don't have the car, say so. I'm sure this was just a ploy to get us there so they can sell us something else. Will NEVER go back there again.

Advertise cars they sold prior to advertising -
Still Push for you to come take a test drive - until you require pictures - then they admit its sold (more than once this has happened to us with THIS dealer). They push for your info & for you to visit but never hold up to their end....
Sad....
I hate giving bad reviews - but hope i saved someone the hassel

I am sorry to hear about your experience. We take pride in our internet departments transparency with our online buyers. Could you please contact me at your earliest convenience as I would like to learn more about your experience. 502-214-7054

CarGurushttps://www.cargurus.com

Dec 26, 2016

Mark

Friendly and courteous. We were not able to make a deal, but that just happens sometimes.

The sales person was helpful but I felt his hands were tied during the entire process. In the end my wife decided on the Tucson as we couldn't find another one with that low of miles anywhere close.
My biggest issues with this deal. If you look at the pictures. This car has limited edition ground effects and decals. Someone from the dealer removed them and if we wanted them back it was going to cost us $300 to have them put back. Sorry you removed them. Why do I have to pay to put them back? Last the car is only 2 years old but only came with 1 key. Something that should have been mentioned buy the dealer before we signed. When I confronted them about it I was told basically sorry about your luck 1 key is all you get.
That is lame. Basically my wife and I have to share a key? My last 2 used cars also had 1 key each but when I brought it up both dealers made us 2nd keys no questions asked.

All the cars we wanted to look at had just sold. That's what we were told anyway. I'm still getting spam them and their still listed on website. My husband who has a heart condition was given high pressure sales pitch and purchased the car without even test driving it. The car has several scuffs and paint chips. The price we paid for the 2014 Hyundai Elantra we could have gotten a new one. Very dissatisfied!

Hi Bill! We really appreciate you taking the time to review our dealership. Thank you for your review and your business!

CarGurushttps://www.cargurus.com

Mar 27, 2016

5

Ruth-Ann

Bought this car from Oxmoor Hyundai. EXCELLENT service and attention
from Paul Anderson and Antonio Rodriguez. Got a very good deal from the
representatives. Very happy with my buying experience there.

Thank you Leah for your review and your business. It is greatly appreciated!

CarGurushttps://www.cargurus.com

Mar 13, 2015

Buyer

Pressure buying. Typical big name car
dealership with lies and gimics. The
general manager hung up on me when I
told him I needed to think before
purchasing. Was told days later the
vechile was sold just to find out later
that was a lie too.

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Oxmoor Hyundai, our focus is to provide consumers excellent customer service. You may contact me anytime to voice any additional concerns.

Lindsay JonesInternet Sales Managerljones@oxmoorautogroup.com

CarGurushttps://www.cargurus.com

Aug 29, 2014

Rick

Pleasant buying experience. Salesman was a pleasure to work with.
Dealership was very nice, well worth the trip, would make it again.

My experience with Oxmoor Hyunai has been excellent, they are
courteous, and quick to respond, and willing to go out of their way to
find the vehicle I am looking for..I would recommend them very highly!