This is one of the top 5 hot trends that we learnt during the Chatbot Summit in Berlin. Believe it or not, websites have their days numbered. Chatbots are now considered to be ‘the Death of the Website’. In the mid 90’s, experts already dreamed of a world where brick-and-mortar stores would give way to e-commerce businesses. At that time, nobody would imagine that websites would be also killed by AI-powered conversational interfaces.

Powered by a linguistic approach, the future of natural language processing will enable human-like understanding through a wide range of applications. Thanks to Bitext NLP technologies, that far future is closer than expected. Bitext solutions are fully oriented to the current needs of many forward-looking companies relying on cutting-edge techniques ranging from sentiment analysis tools to a generation of artificial training data. After years of hard work in the field of the automation of customer support, Bitext developed the most advanced API ever seen and several conversational agents for innovative enterprises as, for instance, TechCrunch.

A client came to us because their bot couldn’t understand customer requests like: “I’ve been a client for five years and my daughter wanted that present so badly; but I haven’t received it yet!". It was impossible for their bot to understand such a combination of knowledge items. That’s how we started implementing query segmentation.

Last week, Bitext was included in the selective list of "Cool Vendors in AI Core Technologies” by Gartner, Inc. We have been recognized for our NLP Middleware technology for conversational bots and virtual assistants.

For a monolingual person, it comes as an uncomfortable reality that most people in the world (60%) speak more than one language in their day-to-day lives. It is very common that a person who speaks one language at home and then another one outside, be it at school or at work. But many more scenarios are possible.