Sign Into Digital Commerce 360

Mess up now and you can expect very little tolerance, warns Andrea Jelinek, the Austrian in charge of policing the European Union’s General Data Protection Regulation, or GDPR, which took effect on May 25.

(Bloomberg)—From tech giant Facebook Inc. to libraries and schools, organizations are now subject to the world’s most far-reaching data privacy regulation in a crackdown aimed at protecting people from losing control over their personal information.

It’s occupied thousands of lawyers, taken years of planning and triggered billions of emails.

Mess up now and you can expect very little tolerance, warns Andrea Jelinek, the Austrian in charge of policing the European Union’s General Data Protection Regulation, or GDPR, which took effect on May 25.

“If there are reasons to warn we will warn; if there are reasons to reprimand we will do that; and if we have reasons to fine, we are going to fine,” Jelinek told reporters ahead of the big day. Asked about criticism that some regulators are more lenient than others, she said that “it was like that in the past, but it should not continue in the future.”

Privacy has moved from a niche topic to one of the biggest headaches for top bosses such as Facebook founder Mark Zuckerberg, who this week was grilled by EU lawmakers about how the data of some 87 million users and their friends may have been shared with a consulting firm with links to Donald Trump’s U.S. presidential campaign.

advertisement

Hefty fines

The pressure has been increasing on firms using or processing EU personal data in the run-up to the deadline. Privacy regulators across Europe will for the first time get equal rights and responsibilities, and the same powers to mete out fines of as much as 4% of worldwide annual sales for serious violations.

Not everyone is willing to wait for Jelinek and regulators to flex their new powers.

Austrian lawyer Max Schrems, who has taken on Facebook many times and won a landmark EU court ruling in 2015, filed four complaints on Friday under the new rules, accusing Google, Facebook and also WhatsApp and Instagram of forcing users to agree to new privacy policies.

“Facebook has even blocked accounts of users who have not given consent,” Schrems said in an emailed statement. “In the end, users only had the choice to delete the account or hit the ‘agree’ button—that’s not a free choice, it more reminds of a North Korean election process.”

advertisement

The 30-year-old’s group called noyb—for none of your business—filed what are likely the first GDPR complaints with national regulators in Belgium, France, Austria and Germany.

“We have prepared for the past 18 months to ensure we meet the requirements of the GDPR,” Erin Egan, Facebook’s chief privacy officer, said in an emailed statement. And “we have made our policies clearer, our privacy settings easier to find and introduced better tools for people to access, download and delete their information.”

Facebook’s “work to improve people’s privacy doesn’t stop on May 25,” she said.

EU nations will have to apply the same rules across the bloc, and give their data regulators complete independence. “We don’t like to see any deviations, which will go beyond the rules and spirit” of the rules, EU Justice Commissioner Vera Jourova said last week.

Still, if companies “don’t stop on Friday, we can get them,” said Jelinek who leads Austria’s data privacy agency as well as a panel of regulators drawn from across the EU’s 28 nations. She said she’s expecting a big pile of complaints to be filed from day one of the new rules.

New era

Regulators will “try to do our best” to deal with all complaints. She expects it won’t even be two months until the first probes will be opened, but there won’t be any fines right away.

Officials won’t just be “popping in” to companies to slap a fine on them, she said. “We are talking to the businesses, we have legal procedures to fulfill, we have to give them the opportunity to talk with us too.”

It will be the start of a new era for everyone: “We are at the beginning of a journey, which we’re going to make together through the field of data protection.”

advertisement

The last few years have seen a “paradigm shift in awareness of data protection issues,” said Andrew Dyson, a lawyer at DLA Piper in London.

“You can’t open a newspaper without reading about the latest data breach, social media scandal or unethical marketing campaign. There is regulation, but it’s from a different era and increasingly looking toothless and out of date. The GDPR will reset the balance.”

Companies “that get this right will establish high ethical standards, enhanced levels of consumer trust and be able to unlock the value of data,” he said. “Those who get it wrong face wrath of regulators, disgruntled customers and big constraints on digital innovation.”