From Cannoli to Cake Boss, with a personalised customer experience

Enter that flashpoint moment, when Buddy and his family become the stars of the hit show The Cake Boss, exposing their bakery to audiences around the world and an international fan base that all wanted a piece of Carlos Bakery. With the help from the Customer Success Platform, Carlos continues to maintain the feel of a neighborhood business as it chases global cannoli domination. Carlos extended the Salesforce platform using App Cloud and created a custom app, aptly called Cakeforce employees take new orders on iPads, and instantly share information with kitchen staff.