The incident began yesterday when a number of customers took to Reddit, Twitter, and Bethesda’s forums to reveal they could see other people’s support tickets after submitting their own. Information including addresses, phone numbers and partial credit card information could be viewed.

According to Fallout 76 subreddit user Jessiepie, the tickets weren’t only exposed, but could also be updated and closed by other customers. “Please rest assure I have no desire to stalk you or mess with your Fallout 76 experience,” they wrote.

"Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation." — Bethesda Support (@BethesdaSupport) 6 December 2018​

Despite the apology, customers are understandably angry over what happened, and it comes at a time when Bethesda is swamped with negative publicity.