HOME Doormat Black

Product Details

Colors: Due to the difference of monitor colors, some rug colors may vary slightly. We try to represent all rug colors accurately.

Delivery

Estimated Time Arrival

3-7 days upon payment received.

*Please allow extra time for delivery during holiday periods. If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order

It is our aim to get your order to you as quickly as we can. We are generally able to deliver the majority of our orders withinseven (7) working days. Inevitably, some rugs take longer than others. We therefore advise that you should always check the 'estimated delivery' section on your selected product page prior to making the purchase. We supply rugs in Malaysia to our customers at affordable prices and seek to deliver your orders in a fast and convenient manner; only using couriers with a proven track record for speed, customer service and reliability.

Rates

We offer standard delivery charge according to the weight of the products to our Malaysian customers. "Standard Delivery" means that your rug should arrive during working hours (9am - 5pm) on a working day (Monday - Saturday) during the estimated delivery window. Once your order has been collected by the courier, you will receive an email or sms from us confirming this and providing you with the tracking information.

Delivery instructions Should you wish to leave any specific delivery instructions for the courier, you will be able to do so by entering them in the"Comments box"during checkout process.

Missed Deliveries As noted above, we will inform you of your order's delivery date as soon as your item(s) is/are collected by the courier and provide you with tracking information. If delivery is attempted by the courier while no one is present at the property, the courier willleave a cardthrough the door with a telephone number for the purpose of re-arranging delivery. You will be able to call that number and re-arrange delivery to an alternative standard delivery date at no extra cost.

Our obligations

We will deliver your item(s) to you in the condition stated by us on this website i.e. new unless otherwise stated.

We will dispatch your item(s) to you in a timely fashion.

Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.

In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery.

Your obligations

Upon receipt of the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for. If you did not or could not inspect your item(s) when delivered, please make sure you sign for the item(s) and write a note next to your signature as ‘not inspected’.

Should you need to make any changes to your delivery details, you will need to inform us on hello@imhomestylist.com stating your order number as the subject of the email. An extra charge may be applicable in case the package has already been collected by the courier.

On the day of delivery, it will be your responsibility to track the item if you wish either via the courier’s website or by phone.

In case of delivery failure and the failure of the courier to provide an adequate explanation, you must inform us immediately on stating your order number as the subject of the email.

Note: You will not be able to change the delivery details with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to write to us on hello@Imhomestylist.com stating your order number as the subject of the email and requesting the delivery to be redirected to a different address. We will then get in contact with the courier and redirect your package, but please note that there will be an extra fee payable by you for this service, which will be the fee chargeable by the courier.

Payment Method

1) DIRECT ONLINE TRANSFER / BANK IN

Account Details:

Name: IMHOMESTYLIST SDN BHD

Bank: Maybank Berhad

Account Number: 562021630136

2)PAYPAL

PayPal is a fast, easy and safe way to make payments online and on your mobile phone.

Please use your Order ID number as the payment reference and email the receipt of payment tohello@imhomestylist.com

Your order won’t be shipped until the funds have cleared in our account.

Your order will be cancelled if no payments are received within 48 hours.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.1. Return and refund only can be obtained if your item must be unused and must bein the original packagin. You have 48 hours from the date you received it tonotify us about the damaged item.

2. Return and refund only can be obtained if the product is with manufacturer defect (s).

3.Return and refund will not be applicable to any circumstances below:

Shedding is a natural characteristic of a deep pile rug and isnot deemed to be a fault. This is common on Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.

Product that has been used, stained or defected, damaged caused by the buyers will not be accepted for return and refund.

Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the siteto allow for production.

Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearanceof colors. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.So we do not do refund on the basis of color difference as seen on your computer screen.

The sliding, moving or folding of the rug is not a fault. This can happen due to friction caused from walking, or due to an object placed onrug. We must understand that the rugs are only placed on top of the flooring or carpet and are not pasted or stitched to the floor.