Global-batteries.com has no relationship with b2c-laptop-batteries.com. B2C-laptop-batteries.com has never been authorized to link to our site and it does so to deceive its customers by falsely suggesting that they have a local (i.e. U.S) customer service phone number they can call. B2C -laptop-batteries.com, as far as we know, is an offshore outfit with necessarily long shipping time. If you have ordered from B2C -laptop-batteries.com and are having problems with shipping delay, quality issues or refund difficulties, please do not call our number for customer service, as we cannot help you.