Virgin Money / Card application still in progress after 5 weeks

We have applied for a Virgin money Credit Card 5 weeks ago. Every time you phone to get status update thier responds is, 'it takes 48 hours to answer a query' How many 48 hours do they need to give you a simle answer as to what is happening.

Do they want us to sent Richard Branson a email to attend him to the *** service.