1. Q: Why are your prices so low?
A: Firstly, We are the authorized Pandora retailer and can obtain the lowest selling price. Secondly, we only do online sales,so we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.

2. Q: For the low price, are the jewellery made of sterling silver?
A: We guarantee that all the jewellery at our site is made of 100% 925 Sterling Silver. If you receive any simulated jewellery, you can return to us for refund. And we have other material items like rings, Earrings etc.

3. Q: Do you offer wholesale discount?
A: We do offer discounts to our customers who buy in bulk. We are appreciated for your inquire through Customer Service.

4. Q: Are you authorized to sell the brand you advertise on your site?
A：Yes, Pandora is an authorized online retailer of Pandora Jewellery sold on our site, and we only sell original merchandise (no knock-offs or fakes here!)

Shopping Guide

1. Q: Do you have local stores?
A: In an effort to keep our prices low, we only do business online at the moment.

2. Q: Why the page does not jump during the process of placing order or adding the item to cart?
A: When you add the item to your cart or when you place the order, the page may not jump. There are some reasons for this situation. Maybe the speed of the browser you are using is slow, maybe the item you are adding is out of stock or you forget to choose the size or the color of the item. You can change another browser to try, or check if you have selected the size or the color of the item. If you also have problems please feel free to contact the online customer service to ask help. We will be happy to help you.

3. Q: How do I change the shipping address or cancel my order?
A: Please contact our Customer Service Team immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

Shipping & Exchange

1. Q: Do you ship worldwide?
A: Yes, we do. If your country is not listed, please feel free to contact us. Please notice that we are not responsible for any local taxes or customs fee that might be impose by your country.

2. Q: When will I receive my items after I place an order?
A: Generally, you can receive your order within 10-30 days for standard shipping. If you want your item urgently, you can choose Express Shipping DHL for another $20 shipping cost. We suggest you can choose the express shipping method for the shopping season to avoid long waiting.

3. Q: Can I exchange or return my order?
A: We want you to be 100% satisfied with any and every order placed with us. If, for any reason, you are not satisfied with any part of your purchase you can return it to us for a refund. We will accept returns for up to 30 days from the date merchandise is delivered. Items returned must be sent back new and unworn, with store tags attached. Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed.

Payments

1. Q: Is it safe to use my debit card online?
A: Protecting your order information is important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet.

2. Q: Is there a charge for sales tax?
A: There is no charge for sales tax on all orders.

3. Q: Why my payment was taken but the status of the order in my account shows pending?
A: Generally speaking, after the order payment was completed the status of your order will show Processing, and will not change again till you receive your order. If it shows pending, please contact the customer service via email or online chat to check if your payment has been completed.