●Developed a vendor selection matrix for use in selecting a new OSS/BSS system

●Completed a full migration from Salesforce into the Master-stream.

●Identified 36 Access DB applications that were being used within the company to determine how they were used and for what purposes, then managed the process of consolidating all of these Access applications into a .Net solution using a central SQL Server 2012 Database

●Worked with senior leadership to transition from an older billing systems to a new one, working closely with the vendor on the generation of conversion and ETL audit reports.

●Managed internal as well as external staff in the data migration from the current Billing system into the new Billing system.

●Worked with the vendor to perform GAP Analysis between the old and new billing systems, then with internal and external staff to resolve GAP issues with acceptable solutions for the business, as well as the billing provider.

●Reviewed current processes and systems to provide ideas for improving service

●Supported OMS team in investigating issues that were causing orders to be stuck in processing as well as missing data for incomplete orders

●Supported CRM Reference table updates and managed the different build masters to ensure updates were done accurately and completely, managing up to 4 build masters at a time as well as the production master.

●Interacted with IT teams to document technical requirements for system changes to the Amdocs Billing system, including design and code reviews.

●Performed code changes in Unix, C, PRO-C, and Oracle DB.

●Configured new billing system through updates to the business parameter tables

●Managed a group of Informatica resources where I designed and managed the Address Cleansing project, the Unique Customer Marketing Project, and the Conversion of the Legacy billing system to the Ensemble billing system

●Designed and implemented test cases and test plans for all three projects, worked closely with the business units to write UAT scenarios

●Participated in requirements gathering sessions to determine and finalize the business requirements for new functionality or enhancements to CSM and AR applications within Amdocs’ OSS/BSS System.

●Designed the technical system/application changes to meet the business requirements, including providing time and cost estimates required to complete the changes and creating technical solution design documents.

●Conducted technical reviews of completed code changes and validated development unit test results to ensure all requirements had been met and functioning as expected

●Investigated issues found in development and production to determine the root cause and designed technical solutions to correct the issues where needed

●Designed and implemented applications, and reports using a combination of UNIX shell scripts, C, COBOL, and SQL scripts

●Developed software for production changes in publishing extract systems, billing extract systems, book close reports, and publishing interface systems. (UNIX based software, using C++, COBOL, PRO-COBOL, SQL-Plus, and shell-scripts)

●Managed production and on-site testing support for publishing extract application, included all extract interfaces, ADMAN module, book close reports, and billing extract interfaces with legacy Dex-Media billing system

●Book Close applications worked directly with Sales Manager to assure all reports contained information in a format easily absorbed by client’s sales staff

●Billing Extract application completed thorough testing of processes to confirm that files delivered to client ensured correct billing once interfaced with legacy system