Our exchange server went down and 2 tickets were submited during that time and they never sent a notification out. Can a ticket be resubmited, without closing and re-opening, to send out a notification that it is in the Help Desk que?

I have several roaming Techs that travel and checking the que is, unfortunately, not on the top of thier list. Not to mention the fact that when the User commented the ticket, which had not been assigned yet, it did not send out a notification to the admins. The only person that knows the ticket is in there is the end user unless the que is check.

So I would like to know if there is a way to send something out, an alert, an automated scheduled report, something, that will got to the admins letting us know there are tickets unassigned sitting in que.

Any insight you can give me would be appreciated!

Thank you!

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