Why is my applicant is receiving confirmation emails from the grantee portal for an unrelated Organization?

A grantee of ours keeps getting “Saved Draft” application emails for another organization. We are unsure why this is happening. We have no past history or have received a grant application from this other organization. How could this occur?

Article
Number:111250

Products:

GIFTS_GIFTS

In events such as these, we ask that you please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.

What we can advise is that someone may be using the affected grantee's portal account to log these Applications for the unrelated Organization. We suggest having the affected grantee change their portal password to their grantee account ASAP and keep the password secure to prevent this from reoccurring.

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