George Murphy is the IT director of Snowshoe Mountain Resort, which is within the 10-mile radio quiet boundary of the NRAO telescope. He's had to find inventive ways to bring connectivity to the resort, including installing short-range cell receivers like the one shown here, mounted on the building behind him.

The view west from the top of Snowshoe Mountain Resort, which is within 10 miles of the NRAO.

John W. Poole
/ NPR

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Originally published on October 8, 2013 12:03 pm

There are no physical signs you've entered the National Radio Quiet Zone, a 13,000-square-mile area that covers the eastern half of West Virginia. But the silence gives you a signal. Somewhere around the Virginia-West Virginia state line, the periodic buzzes and pings of our smartphones stopped.

"Zero [service]. Searching," said photographer John Poole, who traveled with me to the zone.

Almost every radio station disappeared, too, except for Allegheny Mountain Radio, which broadcasts at a low enough frequency to avoid being banned.

"We didn't realize the rest of the world was getting connected and staying connected constantly, via phones and computers and all that," said radio host Caleb Diller, who grew up in Pocahontas County, W.Va. "So we were kinda back in time a little bit. We hadn't progressed to that."

The county still hasn't progressed to constant connectivity. That's because it sits within a zone designed to protect a sophisticated radio telescope at the National Radio Astronomy Observatory from interference. The Robert C. Byrd Green Bank Telescope is the world's largest fully steerable radio telescope.

Radio telescopes work by tracking and reading the energy waves that come from stars or gases, but they have to be located in sparsely populated areas to avoid electromagnetic interference.

The Green Bank Telescope looks like a giant dish. It's as tall as the Washington Monument and large enough to fit 2 acres of land in it.

"It's a huge collecting area and it's what allows us to see these incredibly small energies that we're trying to study," says Karen O'Neil, who oversees the site. "The types of energies we look at are less than the energy of a single snowflake falling on the earth."

The energy of Wi-Fi or cell signals can confuse or interfere with the telescope's readings — and it can trip the receivers at the government's nearby Sugar Grove research facility, which is also in the zone.

"Because we're looking at these very, very faint signals, we need to live in a very, very quiet area. In the same way where if you had an optical telescope, it needs to be high on the mountain away from other light," O'Neil says.

"We still have communications. I mean, it's just ... older. Dial-up telephones. We still have phone booths," says Chuck Niday, an engineer for the National Radio Astronomy Observatory and a volunteer at Allegheny Mountain Radio.

Emergency communications are allowed in the zone, as is ham radio, a hobby among a set of West Virginians who chitchat or coordinate plans over their ham radios as they would their cellphones — if they had cellphones.

"Last year the big windstorm we had, we were without power for some days. And without a lot of communications. All the phone lines were down, so we had different spots around the county where we could talk from one end of the county to the other, and maybe relay about a store being open or somewhere having ice," said Pat Schaffner, a Green Bank native.

To keep the zone protected from signals that could confuse the telescope, Niday and others from the NRAO drive the 20-mile radius around the Green Bank Telescope weekly, policing for possible interference.

"Say someone has a Wi-Fi service set up near the observatory that's causing us interference, we can ask them to shut it off and most of the time they do," he says.

But keeping the noise down around here is getting harder these days.

"If you think back to 1956 when this site was first built, there were issues with radio noise, but most of those issues came about through cars and spark plugs and power lines. And now we're living in a society where everything is wireless," O'Neil says.

And constant connectivity has become a consumer and cultural demand, as one of the biggest employers in the county — Snowshoe Ski Resort — knows well. The resort happens to sit right inside the Quiet Zone. On busy weekends, it hosts as many out-of-towners as there are residents in Pocahontas County. So Murphy has to get creative to get customers cell service without running afoul of the astronomers.

"We have to find a way to communicate that doesn't interfere with them," says George Murphy, Snowshoe's IT director.

This summer, Murphy got a system of shoebox-size antennas installed in the resort's retail village. Using something called DAS technology, which involves short-range cell receivers, he brought cellphone service to a pocket of Snowshoe for the first time ever.

"This was huge," he says of the limited cell service. "From the day I started here, I was working on this project with several different companies."

Change seems to be in the mountain air. But for most of the area, life remains slower paced. Instant messaging and texting remain something Niday sees on television and when he travels out of state.

"It's nice to be able to pull something out of your pocket and send a message to someone and get a response within 30 seconds or so. But I don't know that it's that necessary. At least it's not around here," he says.

Around here, folks seem content to stay disconnected. At least for now.

Copyright 2017 NPR. To see more, visit http://www.npr.org/.

STEVE INSKEEP, HOST:

And now we take you to the quiet zone. It's a place in West Virginia where you cannot get cellphone service, bluetooth or Wi-Fi for hundreds of square miles. In the quiet zone, those technologies are banned. NPR's Elise Hu brings us this story from a place the wireless revolution skipped over.

ELISE HU, BYLINE: There are no physical signs you've entered the National Radio Quiet Zone, but the silence of your cellphone is a pretty clear signal.

How many bars do you have?

JOHN POOLE: Zero. Searching.

HU: NPR photographer John Poole and I noticed the silence near the Virginia-West Virginia state line. Almost every radio station disappears except for Allegheny Mountain Radio, which broadcasts at a low enough frequency to avoid being banned.

(SOUNDBITE OF RADIO BROADCAST)

HU: DJ Caleb Diller hosts a weekly show. He grew up here in Pocahontas County, W.Va.

: We didn't realize that the rest of the world was like, getting connected and staying connected constantly, you know, via phones and computers and all that, and so, you know, we were kind of, you know, back in time a little bit. We hadn't, you know, hadn't progressed to that.

HU: They still haven't. With state and federal laws keeping out cellphone towers and Wi-Fi signals here, residents of Green Bank, a no-stoplight town, check the Internet over landline connections or at the local library. That's where we found Arnie Stewart, who moved here after retirement.

ARNIE STEWART: Those people that have lived here all their lives have grown up without cellphone, so they don't miss it.

PAT SCHAFFNER: Last year, the big wind storm we had, of course, and we were without power for some days and without a lot of communications - all the phone lines were down. So we had different spots around the county that we could talk from one end of the county to the other, and you know, maybe relay about a store being open or somewhere having ice.

HU: The reason for the low-tech life here is actually because of a sophisticated radio telescope at the National Radio Astronomy Observatory. Unlike the tube-shaped optical telescopes you might be thinking of, a radio telescope looks like a giant satellite dish. The Green Bank Telescope is as tall as the Washington Monument, and large enough to fit 2 acres of land in it. Karen O'Neil oversees the site.

KAREN O'NEIL: It's a huge collecting area, and it's what allows us to see these incredibly small energies that we're trying to study. The types of energies we look at are less than the energy of a single snowflake falling on the Earth.

HU: Energy from Wi-Fi signals can confuse or interfere with the telescope's readings, and it can trip up antennas at the government's Sugar Grove research facility, which is also in the zone - so no interference is allowed.

O'NEIL: It is still the quietest place within North America.

CHUCK NIDAY: We still have communications. I mean, it's just older. (Laughter) Dial-up telephones - we still have phone booths.

NIDAY: Say someone has a Wi-Fi service set up near the observatory that's causing us interference. We can ask them to shut it off, and most of the times they do.

HU: But keeping the noise down around here is getting harder these days. Karen O'Neil.

O'NEIL: So if you think back to 1956, when this site was first built, there were issues with radio noise. But most of those issues came about through cars and spark plugs and power lines. And now, we're living in a society where everything is wireless.

HU: And constant connectivity has become a consumer and cultural demand. George Murphy is IT director at the Snowshoe Ski Resort. It happens to sit right inside the zone. So Murphy has to get creative to get customers cell service without running afoul of the astronomers.

GEORGE MURPHY: We have to find a way to communicate that doesn't interfere with them.

HU: This summer, Murphy got a system of shoebox-size antennas installed in the resort's retail village. It brought cellphone service to a pocket of Snowshoe for the first time ever.

MURPHY: This was huge. This was huge. From the day I started here, I was working on this project with several different companies.

HU: So change is in the mountain air here in West Virginia. But for most of this area, life remains slower-paced. Instant messaging and texting is still something Chuck Niday, the interference cop, sees on TV or when he travels out of town.

NIDAY: It's nice to be able to just pull something out of your pocket and send a message to someone, and get a response within 30 seconds or so. But I don't know that it's that necessary. At least, it's not around here.

HU: Around here, the people seem content to stay disconnected - at least, for now.

Elise Hu, NPR News.

INSKEEP: Now, we should mention the Green Bank Telescope, which is the reason the quiet zone exists, has itself currently gone quiet. The dish was forced to stop reading the galaxies last week because of the government shutdown.