IT Support Technician

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Cathedral Appointments are seeking a 1st line IT support technician to join a leading professional services firm on a full-time basis in Exeter. The successful IT support Technician will provide technical support and assistance to resolve hardware, software, and IT issues in a friendly and adaptable team.

IT Support Technician responsibilities include...

Duties include:

Logging helpdesk calls and assisting to resolve 1st line issues

Setting up, maintaining, and administering computers, software, and IT peripherals

Providing telephone assistance to all business users

Maintaining excellent lines of communication between the IT users and helpdesks

Ensuring concise exchange of information and defining clear actions in dealings with colleagues and suppliers

Identifying and escalating problems to the appropriate source

Providing an effective interface to all other areas of IT

IT Support Technician requirements include...

Candidates should ideally have experience of working as a 1st line IT Support Engineer or IT Technician within a professional services environment. Excellent organisational, problem solving, and customer service skills are essential.

Ideally extensive knowledge of Windows 7 and above and multi user networks. Knowledge of Citrix is an advantage

Strong troubleshooting and problem solving skills

Ability to communicate effectively with people from all areas and levels of the business

Ability to adapt to new situations with a pro-active attitude

NVQ/HNC (equivalent or higher) in a computer related subject

This is an outstanding career opportunity with potential for an experienced IT Support Technician to develop within a friendly and adaptable team.

Benefits

In return you will be joining a business very much known as an ‘Employer of Choice’ within the South West market. The successful IT Support Technician will receive a competitive salary plus on call allowance and overtime, and excellent benefits.