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We have a 6 month old GE slid in electric range/oven.

Customer Question

We have a 6...

We have a 6 month old GE slid in electric range/oven. Canceled the oven cleaning cycle a short time into the cycle. Now the oven door will not unlock. Even with the door lock lever moved clear to the left.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Purchased in May of 2017. Model # JB645EK1ES.

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on what needs to be done. I'm a former tradesman so am fairly capable.

Contractor's Assistant: Anything else we should know to help you best?

I unplugged the unit thinking that may 'reset' it, but to no avail.

Submitted: 7 months ago.Category: Appliance

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Customer reply replied 7 months ago

When the door would not unlock, we ran a 3 hour oven cleaning cycle but it did not unlock after that cycle either.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.