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Near the Capitol that we had booked for our... - Review of Capital Hilton

I was nicely surprised when I arrived at the hotel and enjoyed my stay. We arrived around 9 pm and checked-out around 11:30 am the next morning. The room guest was large and clean, and the lobby was nice. When I inquired about Internet access (I checked with the front desk because I wasn't sure if I had activated the $10/day in-room fee), I was given a code for free access for HiltonHonors members. I booked this room about a week before our stay, after I learned that we had White House self-guided tour tickets. The price was only $99 for the night. I was very happy with the hotel, and very sad when I arrived at the hotel (also near the Capitol) that we had booked for our second night in DC.

Stayed December 2012, traveled with family

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Ask Lorraine777 about Capital Hilton

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Imane B, Manager at Capital Hilton, responded to this review,
January 10, 2013

Thank you for your review on Tripadvisor. We were pleased to note that our location worked well for your visit in Washington DC. We hope to have a future opportunity to host you here in Washington DC. Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Just got back from our DC trip and now settled back at home and this was 1st on my do list.

Travelled from Hawaii so it was already a long trip for my 2 kids and myself. We got in early so I knew it would be a gamble if our room would be ready and it was not. I think Theresa checked us in. I personally gave my cell number to call me when the room would be ready if done early. We started our sightseeing around town. It was now past 3-4p (regular check in time) and still no call, I naturally assumed because of the time it would be ready...real bad assumption. Got back to the hotel around 9pm and was anxious to get my 2 kids showered and relaxed in the room. We were very tired at this point. Got to the check-in line and Alice (manager on duty) was there and this is when my nightmare started.

Room was NOT ready, but she made us follow the bellman with our bags to the room. Housekeeping was still cleaning room. Bellman calls Alice and it sounded like she wanted us to wait until the room was cleaned. ARE YOU FREAKIN' KINDING ME?! it takes a lot to upset me and she pushed every button immediately. she then told bellman to take us to the corner room. holy crap, this was THE smallest room i have ever been given. 2 adults and 2 kids couldve spread their arms out and we wouldve touched one side of the room to the other. WTH....this was worst than a deluxe regular room. oh and btw, i paid for an upgrade too, expecting 2 DOUBLE BEDS EXECUTIVE FLOOR!!! (look on their website under this room category and look at the size). i was expecting this spacious room and what she gave me for all my troubles and inconvenience was 1/4 of that size. BS!!!

bellman now takes me to a junior suite. now WHY did she not give us this room originally? still not the spacious room anyone would expect for a "suite" but whatever i am finally satisfied. it is now almost 10pm. i just want this nightmare to end!

whats very frustrating is:1. Alice knew I paid for an upgrade. by 9pm, she can tell in her computer system which rooms are ready. but yet she sends me to a "closet" to make me happy. what a joke!2. no customer service at all. she was very rude and unaccomadating. she talked back to me too. she was very scarcstic the whole time. im sure she was rolling her eyes while talking with me. 3. Alice made me feel bad for not accepting and appreciating the "closet room".4. this is a slow season for the hotel, no follow up phone call when i already tried to check in 12 hours before5. I asked for Alice's business card because I knew i'd be doing this. she said she didnt have any and instead wrote her name in the back of the room card envelope. i probably wouldnt have seen it if i didnt take out all the room cards. how can you NOT have a business card when you've been a manager for 5 years? also, with experience, im sure you couldnt handled this much better.6. this is some of the conversation i had with Alice:-"What else do you want me to do? i've been doing this for 5 years and now you're telling me how to do my job?"-"executive rooms ONLY have 1 king size bed". (i was looking at the hotel website and she lied to me -"to compensate you, I will give you 2 free kids movies". im thinking, "THAT'S ALL?!" (btw, i was still in the closet room at this time). this was a slap in the face. thats suppose to make me happy and satisfied?7. for being HHonor members, its the expectation to make us happy than the average tourist. we are members because we are loyal to hilton hotels.

My in-laws arrived the next day. I told them about my mishap the night before. they came up to see our room and they were very upset. their room was the 2 double beds executive room (the room i originally upgraded and paid for). we ended up switching rooms the remainder of our trip.

I honestly would have rated this Terrible for this property for obvious reasons. BUT the only reason why I gave it another star was the AWESOME breakfast service we got every morning at the hotel cafe. Nancy and everyone else were fantastic and she went out of her way to make us feel welcomed every morning. On our last morning, we didnt even order, she took care of all 6 of us. After 4 days, she knew what we all liked. She knew I enjoyed a toasted croissant. by the end of the trip she brought it out to me as soon as i sat down. amazing service! even my kids enjoyed Arthur (?) who cooked their omelets. our coffee, water, and juice were always refilled. we all looked forward to seeing her beautiful smile every morning. my kids even took a pic with her on our last morning dining with her because they said it was one of their best parts of their trips. =)

review:-i would spend the extra money and stay at another hotel closer to all the museums and better restaurants (ie, JW Marriott or the Intercontinental). Next time it will be the Willard Intercontinental.-i would become loyal to another brand hotel who actually takes care of their members-i def would not stay here on our next trip, but i would come back to see Nancy and everyone else in the cafe-several positive things: concierge, bar, and restaurant staff were awesome!

Room Tip: dont pay for the upgrade, you might be put in the "closet" room

See more room tips

Stayed December 2012, traveled with family

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Ask CAI95 about Capital Hilton

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Imane B, Manager at Capital Hilton, responded to this review,
January 9, 2013

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Again I apologize for the issues you mentioned and if you would like to further discuss your stay, please contact me directly. Thank you once again for your comments and I look forward to speaking with you. .

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I have stayed at this hotel maybe 4 times a years, the rooms are usually decent sized and comfortable. This time couple of things bothered us . The radio in the room didnt work , informed front desk and was exchanged with another one that didnt work, annoying for someone who enjoys music playing in the background. Found traces of blood in the bathroom. And finally the milk for the coffee in the room was no good. On the plus side, we were given complimentary internet service that normally costs money and the room was larger than normal.

Stayed December 2012, traveled as a couple

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Imane B, Manager at Capital Hilton, responded to this review,
January 3, 2013

Thank you for your Tripadvisor review and sharing your feedback with us.We would like to apologize for the services in other areas of the hotel that did not meet your expectations. We will make sure all of your comments are shared with the Hotel Management.We truly appreciate your comments and observations and we look forward to have the opportunity to welcome you back at the Capital Hilton in the future

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Staff was friendly and the location was great. The breakfast was also good. Bed was very comfortable.On the downside, the hotel felt a little worn out. Just some chipped paint, scuffs, worn carpet, etc. Noise carried through hallways. A few electrical outlets were broken in the room as was the toilet seat and bathroom fan. Just a few things that you wouldn't expect to have issues with at a hotel of this caliber. Nice hotel but I think there are better options in the area.

Stayed December 2012, traveled as a couple

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Ask cua_irish about Capital Hilton

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Imane B, Manager at Capital Hilton, responded to this review,
January 3, 2013

Thank you for your Tripadvisor review and sharing your feedback with us.We would like to apologize for the services in other areas of the hotel that did not meet your expectations. We will make sure all of your comments are shared with the Hotel Management.We truly appreciate your comments and observations and we look forward to have the opportunity to welcome you back at the Capital Hilton in the future

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Title says it all: Location is good for tourists, but the rooms are getting in need of make overs -Food was hotel average; not much cose to eat; AVOID Fuel Pizza across the corner !!! Rooms are small, bathrooms decent - Price is fair - Would stay there again

Stayed December 2012, traveled with family

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Ask PEIGOLFER about Capital Hilton

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Imane B, Manager at Capital Hilton, responded to this review,
January 3, 2013

Thank you for your Tripadvisor review and sharing your feedback with us.We would like to apologize for the services in other areas of the hotel that did not meet your expectations. We will make sure all of your comments are shared with the Hotel Management.We truly appreciate your comments and observations and we look forward to have the opportunity to welcome you back at the Capital Hilton in the future

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I have stayed at this hotel dozens of times over the past 10 years. It used to be my favorite hotel in the city under the Hilton brand, but over the past two years, things have gone down hill.

Staff aren't happy. During my most recent stay a staff member actually told me how much they hate working there, but there aren't alot of jobs available. YIKES!

Rooms are comfortable, but nothing special. Food service is spotty. Breakfast buffet is average and sometime room serice is good and sometimes not.

Really, that could be said for the entire hotel. You just never know what you might get. Sad, for what was once a very good hotel. I have given this property it's last chance. There are better options in the city.

If you have low expectations, this hotel will meet them. It is clean, the beds are comfortable and it has a great location. I just travel enough I expect more.

Stayed December 2012, traveled on business

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Imane B, Manager at Capital Hilton, responded to this review,
January 9, 2013

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of providing exceptional customer service. The next time you have the opportunity to travel to the area. I do hope that you will be our guest again – thank you for your review.

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We stayed at this hotel just before Christmas 2012 for 3 nights - our travel agent must have got a good rate and for its location, it is a great spot. The room we had was very spacious and clean. However, unlike other hotels/motels that we have stayed in our month long vacation in various parts of USA, this hotel can do a lot more with providing better amenities to service it's guests. For starters, no free wifi service in the rooms - I suppose management assumes that as a corporate hotel, it's guests would be willing to pay for such service. If three star properties can provide free Internet access, and that it is not an expensive commodity in this country, why doesn't the Hilton Group reviews its policy on this service? Then, there is no refrigerator in the room. For a corporate style hotel, I cannot work out why this amenity is missing. Then, on Christmas Eve, the hotel decided not to run a buffet for breakfast. As an ex hotel financial controller, I can see the logic - if occupancy is low in holiday season, avoid food wastage to control food cost. But, why was this not advertised on the menu board at the restaurant entrance or advise guests in advance? My family walked in on Christmas Eve morning looking forward to a buffet breakfast only to be advised by an apologetic waitress that they can only provide a la carte menu on that morning. We were so disappointed that we left and had breakfast at a nearby hotel. The staff in the hotel were great - friendly, helpful and services were liveried with smiles. However, management needs to have a good look at its amenities in general, if it is serious to be rated as a corporate hotel.

Stayed December 2012, traveled with family

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Ask sknoopy about Capital Hilton

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Imane B, Manager at Capital Hilton, responded to this review,
January 3, 2013

Thank you for your Tripadvisor review and sharing your feedback with usWe would like to apologize for the services in other areas of the hotel that did not meet your expectations. We truly appreciate your comments and observations and we look forward to have the opportunity to welcome you back at the Capital Hilton in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Also Known As:

Capital Hilton Hotel Washington Dc

Hilton Washington Dc

Washington Dc Hilton

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