Conversion FAQ

Conversion FAQ SENB Bank

As a part of our commitment to always offer Smart, Easy, Notably Better service, we have made some system changes. We’re hoping you’ll notice smarter banking functionality, easier navigation, and better service. Take a moment to read our Conversion FAQ SENB Bank page!

ONLINE BANKING

Re-enrollment will be required for all users to access Online Banking.

All current user names, nicknames on any accounts, and recurring transfers will transfer over to the new Online Banking system.

NOTE: All existing online customer user names will remain the same and the passwords will be the last 4 digits of your social security number.

I Know My User Name and PasswordNote: All existing online customer user names will remain the same and the passwords will be the last 4 digits of your social security number.All current customers (as of conversion weekend) will be able to register using any one of the three log in options.

New users will choose the “I Know my Social Security Number” option only

6. Choose 3 security questions/answers

7. Confirm your email

8. Set up a new password

9. Enrollment should be complete

10. Now you can begin to bank conveniently within Online Banking

Note: Your Security Key will automatically be set to your first and last name. You may go under the options tab to change this at any time.

BILL PAY

Important Bill Pay Information

The following items WILL transfer over to the new Bill Pay system:

Payee Information

6 months of Bill Pay history

Payments scheduled before June 20th at 8:00 AM

Recurring payments set up prior to June 20th at 8:00 AM

The following items WILL NOT transfer over to the new Bill Pay system:

Electronic Bills (eBills)

Popmoney® person to person (P2P) payments set up

Popmoney account to account (A2A) transfers set up

Popmoney will be offered under “SENBCash” in the new Online Banking system

MOBILE BANKING

The free SENB Mobile Banking app is now available for Android™ and iPhone® mobile devices at App Store® or Google Play™

Conversion FAQ Senb Bank

ONLINE BANKING

A. Yes. All customers will need to re-enroll. Instructions are located under Online Banking.

Q. What is my user name?

A. If you are an existing user of Online Banking (prior to the upgrade) your User ID will remain the same.

Q. What is my password?

A. Initially, your password will be the last 4 digits of your social security number. You will then be prompted to change your password during the enrollment process.

Q. What is the cutoff time for transfers within Online Banking?

A. The cutoff time is 3:00 PM.

Q. Can I set up alerts on my accounts?

A. Yes, we have several layers of multi-authentication including a Security Key (which initially will be your name and can be changed by you), captcha phrase with each log in, and challenge questions to ensure the identity of the user. You are also able to set up Alerts which notify you if unauthorized computers attempt to log in to your account.

Q. Is my information secure?

A. Yes. We offer a variety of alerts that you are able to set up to help you manage your accounts. Go to Account tab>Account Alerts for a listing of available alerts.

BILL PAY

Q. What is the cutoff time for inputting bills into Bill Pay for next day payment?

A. The cutoff time is 3:00 PM.

Q. Will all my billers transfer over to the new Bill Pay system?

A. Yes.

Q. Will any bill payment history transfer over?

A. Yes. You will have six (6) months of payment history on all billers available in the new system.

Q. Will my recurring payments transfer over to the new Bill Payment system?

A. Yes.

Q. Will my e-bills continue to come in the new Bill Pay system?

A. No. You will need to sign up for your e-bills again.

Q. Will my payment reminders carry over after the upgrade?

A. No. You will need to set up new payment reminders.

MOBILE BANKING

Q. Will I need to download a new application for mobile banking?

A. Yes. Customers are able to download the new application from either the App Store® or Google Play™ store.

Q. Do you offer mobile capture which allows me to deposit checks using my smartphone?

A. Yes. It will be available soon.

Q. Do you offer an app for tablets?

A. Yes. An app will be available in the App Store for the iPad® and Google Play store for tablets.

ESTATEMENTS

Q. Will I need to re-enroll in eStatements?

A. No. If you were previously enrolled in eStatements then you will continue to receive them in the future.

Q. Will I be able to view past eStatements?

A. Yes. Past eStatements will be available within a few weeks.

Q. Will access to my eStatements change?

A. No. You will access your statement through Online Banking under the eStatement tab.

Q. Will I continue to receive my statement (paper or eStatements) at the same time as I always have received them?

A. eStatements will continue at the normal statement cycle. Paper statements will now be sent at the end of each month. If you wish to request to receive your eStatement at a different time, you will need to contact the bank.

VOICE BANKING

Q. Is the Voice Banking number changing?

A. Yes. The new number is (888) 471-9940.

Q. What is my User ID?

A. Your User ID will be your full social security number.

Q. What is my password?

A. Your initial password will be the last (4) digits of your social security number. You will then be prompted to change it.

DEBIT CARDS

Q. Will there be any changes to my debit card?

A. No.

Q. Will there be any changes to the fraud protection on my debit card?

A. No. There will no changes to your debit card with this system upgrade.