JOB DESCRIPTION

DescriptionJOB SCOPE

The Dealer Services Manager leads a team of Dealer Services Coordinators (both inside and outside) who work with Manheim customers and location operational groups to ensure that the sales run smoothly both operationally and administratively. The position works closely with General Sales Manager and Field Sales Team to ensure that customer expectations are met or exceeded. The position promotes and educates customers.

KEY RESPONSIBILITIES

* Assigns inside and outside support responsibilities to team of Dealer Services Coordinators as appropriate for the location and ensures duties are effectively executed by team

* Ensures that team represents the Dealer Sales Lane at the location on sale days and promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works IF counter, upsells products and services, etc.

* Partners with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE

* Also responsible for ensuring vehicles are re-ran if needed

* Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved

* Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim

* Addresses any findings of unethical behavior and/or failure to adhere to the auction s policies and procedures

* Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team and Major Accounts

* Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles

* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

* Work in cooperation with safety leadership in support of all safety activities aligned with safety excellence

* Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies

* Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers

* Support the development, deployment and maintenance of department policies, practices and procedures

* Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation services within the marketplace

* Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels

* Participate in operational process development and implementation of projects

* Occasional exposure to outdoor weather conditions as well as noise, dust, and fumes in

Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Overview

Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 60,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms).

The company's major national brands include Autotrader, Kelley Blue Book and Manheim. Through Cox Automotive, the company's international operations stretch across Asia, Australia, Europe and Latin America. To learn more about Cox's commitment to people, sustainability and our communities, please visit CoxCSRReport.com.