General

Q: How do I get started?

A: Visit "Create an Account" under Register for a New Account to sign up as a Preferred Customer so we can begin rewarding you for your online purchases.Next, start thinking about the types of items you buy on a daily, weekly or monthly basis, and special purchases you make throughout the year, such as gifts for birthdays, weddings, anniversaries, graduations, holidays and other special occasions.

Check out our product categories on SHOP.COM for more possibilities. Then, start flexing your purchasing power and begin earning the rewards you deserve. Remember, at SHOP.COM, you get paid to shop with Cashback for the things you normally buy and for everything else you want and need!

Q: What is a Preferred Customer?

A: Our Preferred Customer Program is focused on developing quality, long-term relationships with loyal customers. As a Preferred Customer, you'll receive many great benefits that include:

Q: What is Market Singapore’s® return policy?

Q: What are Market Singapore’s exclusive brands?

A: If you experience this problem, please contact Customer Service at sgcustomersupport@shop.com or call +65 6568 2678 for assistance.

Ordering

Q: How do I search for a product?

A: Enter a word or phrase into the search box at the top of the screen. Use the drop-down next to the search box to search within a specific category. Then click the magnifying glass icon or press Enter. The site will return all matching products. You can also browse all products within each category by using the category links below the search box.

Q: I cannot find the product I want on the site. Can you help?

A: If you're having trouble finding the product you're looking for using the search, try browsing for the product using the “Category” filters on the left of every shopping page. If you need additional assistance, please contact Customer Service at sgcustomersupport@shop.com or call +65 6568 2678.

Q: What price will I be charged for products that are not in my local currency?

A: Foreign currency exchange data is provided by XE.com. These rates are updated daily and are used to display product prices in the currency/currencies appropriate to each site. Such displayed product prices, where they occur, are provided as a convenience for our shoppers. Actual charges are in the merchant's currency.

Q: How do I learn more about an item I want to purchase?

A: The item’s description will give you details about the item. For even more information, click the “See Details” link for the product. If you have any questions about the item, you can contact your Shop Consultant.

Q: How do I order products on SG.SHOP.COM?

A: It's easy. Simply locate the product you're looking for and add it to your shopping cart or purchase directly from the store where appropriate.

Q: How do I add items to my shopping cart?

A: SG.SHOP.COM items: Once you've found an item you'd like to purchase, simply click on the product from any search results page and click on the “Add to cart” button. Partner Store items: Once you've found a store you'd like to visit, simply click on the product from any search results page and click the “Go to Store” button to complete the purchase.

Q: How do I purchase the items in my shopping cart?

A: Click the shopping cart in the upper right-hand corner of the page, then click “Checkout.” All of the products in your cart will display. Remove or adjust the quantity of any items in your cart. You will be led through the online ordering process from this page. You also have the opportunity to complete your order anytime you add something to your cart.

Q: What payment methods do you accept?

A: The main methods of payment are credit cards, debit cards, PayPal, and eNets.

Q: How is my card charged?

A: When you place an order, SHOP.COM creates a pending charge (preauthorization) for the total amount of the order excluding Cashback and gift cards. This is not an actual charge; all discounts will be applied at the time of the actual charge.

Q: Do I have to pay for my order in full?

A: Yes. The total amount of all item(s) ordered will be charged in full to your selected payment method. Online orders cannot be paid for on an installment basis.

Q: How much do you charge for shipping and handling?

A:For Market Singapore purchases: Shipping and handling is calculated in the cart and varies according to each store's policy. You will have the opportunity to review this before completing your purchase.

Q: What qualifies for free shipping?

A: To be eligible for free shipping, orders must contain at least $200.00 in eligible products (including taxes and other fees). All orders containing less than $200.00 in eligible products are eligible for $7.50 flat-rate shipping.

Q: Is the ordering process secure?

A: Yes! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from the beginning to end. Every credit card purchase is backed by our secure server technology. Our software meets industry standards and is among the best available for secured transactions. All customer information on this server is encrypted for your protection. While most pages on the site are not encrypted, you will automatically enter the secure server whenever your personal information is requested. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.

Q: Can I make changes to my order after it has been submitted?

A: Our goal is to pack and ship your order as quickly as possible; therefore, we will not be able to allow changes to your order once submitted.

Q: Do I receive a confirmation for the order I placed?

A: For Market Singapore Products: You will receive an order confirmation email from SG.SHOP.COM.

For Partner Store Products: You will receive an order confirmation email from the Partner Store where the purchase was made. Please contact them directly with further questions.

Q: How can I check my order status?

A: For Market Singapore orders: Visit view my orders under My Account. Click “details” next to the order you would like to view.

For Partner Store orders: Please consult the individual store's site for details.

Q: Is sales tax applied to my order?

A: Yes, and this is not only for the price of the item, but also the shipping and handling, which are considered part of the total selling price. If you require additional information regarding goods and service tax in Singapore, please contact Inland Revenue Authority of Singapore (IRAS) for more information.

My Account

Q: Where do I make changes to my account?

A: Visit My Account Or In the top menu bar, click the down arrow next to your name and click “My Account.”

Q: How do I update my billing address?

Q: How do I update my shipping address?

A: Visit edit my SHOP.COM address under My Account. To edit an existing shipping address, click “edit” next to the address you would like to change. To add a new shipping address, click “add new ship-to address.”

Q: How do I update my credit card?

A: For Market Singapore rders: Visit edit my payment methods under My Account. Click edit next to the payment method you would like to update. Click “add payment method” to add a new credit card.

For Partner Store orders: Please consult the individual store's customer service page for their policy.

Q: How do I update my AutoShip?

A: Visit manage my autoships under My Account. Click “view/edit” next to the AutoShip you would like to update.

Q: How can I change the password on my account?

A: On SG.SHOP.COM: If you are logged in, visit change my SHOP.COM password under My Account. If you are not logged in, click Forgot your password? on the Sign in page.

On Partner Store sites: Please consult the individual Partner Store site for further information on how to change your password.

Q: Can I refer my friends?

A: Yes! When you create a Preferred Customer account or when you're logged in, simply visit Invite Friends under My Account. There's a default message to your friends, or you can customize it with your own message.

Your friends will start earning up to 50 percent Cashback on all of their own purchases where the Cashback logo appears when they are logged in as a Preferred Customer!

Cashback

Q: What is the Cashback program?

A: Cashback is the revolutionary shopping program from SHOP.COM that saves you money and pays you to shop! Get paid for purchasing online the things you want and need, and have them delivered right to your door. You can redeem your Cashback once you reach the minimum $20.00 requirement.

Earn up to 15 percent Cashback for purchasing Market America products and those from our Partner Stores where you see the Cashback logo

Find what you're looking for from thousands of stores and tens of millions of products and services using our lightning-fast search technology

Take advantage of tons of great deals at your fingertips that you can quickly sort by price, color, style and many other attributes at the click of a button

Q: How do I earn Cashback?

Be sure you are logged in each time you shop for Market Singapore products or from our Partner Stores

Get up to 20 percent Cashback for your qualifying purchases

Q: Who is eligible to participate in the Cashback program?

A: Anyone, as long as they:

Provide us with a valid e-mail address and password for account access

Are at least 18 years of age and reside in Singapore

Have a valid, physical mailing address (a P.O. Box won't work)

Create a Cashback account by registering using our brief sign-up form

Adhere to the Cashback Terms of Service found via the link in the footer of this page. Read this carefully for specific limitations.

Q: Is there a limit to the amount of cash I can earn by my loyalty to purchase products on SHOP.COM?

A: Absolutely not. SG.SHOP.COM's Cashback program pays you to shop. We don't implement an earnings cap like many other rewards programs do. The more you purchase, the more you save and earn cash!

Q: How do I make sure my purchase qualifies for Cashback?

A: When you shop for products using SG.SHOP.COM and see the green Cashback symbol, you'll know those products are eligible for Cashback. You can also see how much Cashback you'll earn for each qualifying item.

Please note: When you click the Cashback link within a sponsored ad, you may be asked to provide your e-mail address again. Please be sure to do so to ensure you receive your Cashback after you have purchased a product, as your e-mail address allows us to track your purchases.

Q: What are some of the limitations for getting Cashback?

A: In addition to Cashback limitations outlined in the Terms of Service, some stores may have further restrictions for getting Cashback. For example, a special sales event may make a purchase ineligible for Cashback. Using a coupon for some stores could potentially void the Cashback for that store, including those you may receive via e-mail, see on a deal/coupon site or offered on a store's website. Since all stores have different terms and conditions, we cannot pay Cashback where stores follow this type of policy and impose certain purchasing restrictions.

Q: How does SHOP.COM know that I've made a qualifying purchase?

A: When you sign up and are logged in before you shop, qualifying purchases you make are tracked using your login information.

Q: What happens to my Cashback if I return, exchange or cancel a purchase?

A: Returns, exchanges and cancellations are subject to the individual store's return policy. If you return, cancel or exchange part or all of a purchase, the store may reverse your purchase with us. We won't be able to pay you Cashback from that transaction. Please refer to the individual store's page on SHOP.COM for more details.

Q: What happens if a store changes the Cashback amount since the last time I was on the site?

A: It's possible that the Cashback amount has changed from what you may have seen on a previous visit. The Cashback you earn is what is posted with the product at the time of purchase, so we can't honor a Cashback amount you saw on an earlier visit if it has changed.

Q: How long does Cashback take to post to my account?

A: Cashback posts within 24 hours for any Market America product. For Partner Store Non-Travel related purchase, Cashback will post within two weeks from the date of purchase. For Travel Related purchases, it will post 30 – 60 days from the completion of trip/stay.

Q: How long does pending Cashback take to be awarded?

A: Cashback can be in a pending status for up to 90 days before it is showing in your cashback activity report for non-travel related purchases, if you do any return and exchange it may take up to 120 days. For travel related purchase, it can take up to 90 days from the completion of trip/stay.

Q: What should I do when a purchase isn't showing up in my account?

A: Cashback of approve orders will reflected in cashback activity report in around 1 - 2 weeks either as "available" or "pending " status. Reasons the purchase is not showing up in your account may include:

You have not waited long enough for the Cashback to appear to your account.

The store might not recognize the purchase as complete because the item(s) might be on backorder, payment is processing, or other reasons. Contact the store directly to confirm that the purchase was processed. If the merchant confirms that the purchase was processed, please contact your Shop Consultant for further help

You opened a Partner Store's website in a different web browser. All Partner Store transactions must be initiated via SG.SHOP.COM.

Your browser does not accept cookies.

Your order was cancelled or the goods or services were returned.

You used a separate discount or coupon, gift card, or a gift certificate.

Additional limitations for purchases on certain Partner Store sites might apply. See that store's policy for further information.

If none of these conditions apply, forward a copy of the order confirmation e-mail to ufps@marketamerica.com for further research.

Q: How can I use my Cashback immediately?

A: Your Cashback can be redeemed and applied to subsequent purchases as a payment option as soon as it appears in your Cashback account as Available.

Remember, in order to redeem for actual cash, you must at least have accrued the program's required threshold amount of $20.00.

Q: How do I redeem Cashback?

Q: How will I receive my cash?

A: When you request to redeem Cashback from your account for the first time, you'll need to insert your bank information so that we can credit the cashback to your bank account. For subsequent redemption, you will only need verify your name and shipping bank account information.

If you have any questions or comments about SG.SHOP.COM or the products and services we provide, please contact us using our contact form, email or call +65 6568 2678. sgcustomersupport@shop.com

Q: What is a Shopping Trip ID?

A: A Shopping Trip ID is a unique number that lets us know that you left SG.SHOP.COM to visit a partner store. This unique number lets us know each and every visit you make to our partner stores by date and time.

Q: Does the Shopping Trip ID let me know if I earned cashback from that trip?

A: Yes, we will record each and every trip you make to a partner store and if you complete a purchase in one of those trips, we will identify which trip ID generated the cashback. Simply look for the icons next to the trip ID.

Q: What happens if I do not see my cashback showing on my Cashback report or Shopping Trip Activity report?

A: Please allow up to 14 business days for your purchase to be awarded to your account. If after 14 business days has past, locate the Shopping Trip ID for the store you ordered from on the day of the order. By clicking the Shopping Trip ID, you will be presented an online form to complete and send to customer service.

Q: I made one Shopping Trip to a Partner Store and placed two orders back to back but only one tracked to my Shopping Trip. Why did that happen?

A: In order for each order to track, you must click and generate a new trip ID for each order. Once you complete an order and need to make another one, you must click back through SHOP.COM and get a new trip ID for the next purchase. If you do not, then only the first order will count — the next order will not unless you click through SHOP.COM again before making the next purchase.

Q: What if I do not have a Shopping Trip for the day of my purchase?

A: All purchases must have a Shopping Trip ID on the day of the purchase. By having this ID, it provides us activity that you were logged in to your account and clicked on a qualified link through SHOP.COM or Shop Buddy.

Q: How far back am I allowed to see my shopping trips?

A: The total amount of Shopping Trips that are available to everyone is 3 months (90 days).

Q: How long do I have to request for a missing cashback order?

A: You will need to wait for at least 15 days to allow the order to reflect in the cashback activity report. if the order did not reflect in the report after 15 days, kindly submit the shopping trip missing order inquiry. You have up to 60 days to submit a missing order inquiry for any online retail purchase. After 60 days, you are no longer able to submit the online Shopping Trip Enquiry. If you need further assistance, kindly email to our customer service.

Q: What happens if my Cashback account remains inactive?

A: If your Cashback account is inactive, meaning you have not personally made a qualifying purchase during the past twelve (12) months, or if the Cashback program has ended, we will charge your Cashback account an inactivity fee of up to three Singapore Dollars and seventy five cents (SGD $3.75) per month, to recover the cost of maintaining your Cashback account, until you reactivate your Cashback account by personally making a qualifying purchase or until the balance of your account becomes zero. If the balance in your inactive Cashback account is or becomes zero, we may close the account permanently and cease to maintain your account records and program access. The inactivity fee will not cause your Cashback account balance to become negative and will not cause you to owe us money.

Q: How is Cashback a store wide activity that is applicable to all products/services?

A: Market Singapore allows Cashback to apply to all products and services listed on platforms such as SG.SHOP.COM Products and services become eligible when merchants agree to participate in the activity.

Gift Cards

Q: What is a SG.SHOP.COM gift card?

A: SG.SHOP.COM Gift Card is a payment method that can be used to purchase items sold directly on the SHOP.COM website.

Q: Can I return a SG.SHOP.COM Gift Card?

A: No, SG.SHOP.COM Gift Cards are nonrefundable.

Q: Is the SG.SHOP.COM Gift Card available outside Singapore?

A: SG.SHOP.COM Gift Cards are available in the United States, Canada, Mexico, United Kingdom,Australia, Hong Kong and Taiwan. SG.SHOP.COM Gift Cards for one country cannot be used on another countries website. Example: SG.SHOP.COM gift cards for Singapore cannot be used on the SHOP.COM Canadian site located at ca.shop.com and can only be used for items shipped Singapore. SHOP.COM Canada gift cards cannot be used on the SHOP.COM United States site located at www.shop.com and can only be used for items shipped within Canada using Canadian ship-to addresses.

Q: Where can I view my SHOP.COM Gift Card balance?

A: You can view your SG.SHOP.COM Gift Card balance on SG.SHOP.COM by navigating to the My Account section and selecting the Manage My Gift Cards link.

Q: Where can I redeem my SG.SHOP.COM gift card?

A: SG.SHOP.COM Gift Cards can be used to purchase items sold directly on the SG.SHOP.COM Web site. To contact Customer Service call f+65 6568 2678 for assistance.

Q: Do I receive CashBack on the purchase of a SG.SHOP.COM gift card?

A: No CashBack or other incentives are awarded for SG.SHOP.COM gift card purchases. However, you will receive CashBack on purchases made with the SG.SHOP.COM gift card.

Q: Are there any fee's associated with the SG.SHOP.COM Gift Card?

A: No. There are no maintenance fees associated with the SG.SHOP.COM Gift Cards in Singapore.

Q: What happens if my SG.SHOP.COM gift card is lost or stolen?

A: If your SG.SHOP.COM gift card is lost or stolen, you will need to contact Customer Service at +65 6568 2678.

Shop. Save. Earn.

*$30 min purchase necessary. Valid First Time Customers Only. You will automatically be enrolled in the Cashback program and agree to our promotional Terms & Conditions and SHOP.COM Terms of Use. View our Privacy Policy.