Essential English Grammar

It is important for everyone to speak English confidently with clear voice, concise pronunciation, appropriate tone and choice of words to make the great first impression and liaise with the stakeholders. This course ensure participants to learn how to write with correct English grammar, good sentence structure, suitable vocabulary and smooth flow of ideas to deliver the message precisely effectively to increase the efficiency of handling business correspondence.

practise business writing skills with good organization, flow of ideas, standardized format, tone, choice of words and sentence structure.

answer phone calls, take messages and make appointment with the stakeholders.

handle challenging customer service complaints professionally.

assist executive, managers and the senior management in coordinating business functions.

Course Outlines

Module – Building Confidence in speaking good English

Overcome Your Fear of Speaking Good English

How to Say It

Pronunciation

Vocal Variety

Tone

Choice of Words

Module – English Grammar for Business Conversation

Articles

Prepositions

Conjunctions

Active Voice

Passive Voice

Modal Verbs

Module – Body Language- Non-verbal Communication Skills

Eye Contact

Facial Expression

Posture

How to greet customers

How to appreciate customers

How to negotiate

How to apologize

How to handle difficult people

Module – The Purpose of Speaking

How to network at an event

How to give welcome remarks

How to present your company profile

How to describe your company’s products and services

How to demonstrate products/ services values

How to disagree in a conversation

How to clarify an idea

How to verify facts and ensuring accuracy

How to propose a winning idea

How to convince customer to accept proposal

How to gain feedback from customers

How to apologize to the customer

How to show appreciation

Module – How to Write Friendly Business Email

Standardized Format

Punctuations

Guidelines for Writing: Font, Case, Numbers, Symbols, Abbreviation

How to Write an Attractive Subject Line, Introduction, Body and Conclusion

Business Professionals Tone and Choice of Words

Business Email of Enquiry

Business Email of Application

Business Email of Handling Complaint

Business Email of Invitation

Business Email of Payment Friendly Reminder

Business Email of Acknowledge Receipt

Business Email for Follow up

Module – Telephone Skills

How to listen to feelings

How to answer difficult customer calls

How to make cold calls for sales

How to make customer happy over the phone

How to build instant trust, rapport over the phone

How to convince your customer for an appointment over the phone

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.