Once you sign up for your support subscription, the customer success team will send a welcome email and schedule the kickoff meeting. During a 30-60 minute meeting, you’ll meet your onboarding team, review the objectives, and coordinate next steps.

2. Access the appDays 6-10

Next, you’ll provide your LOFT support team access to the application — code, servers, databases and so forth. This phase sometimes includes calls and collaboration with your subject matter experts, both business and technical.

3. Document key detailsDays 11-15

Your LOFT technical lead will perform a technical review and create key documentation for maintaining, changing, and deploying the application. You also may receive a list of recommended remediation tasks.

Your annual subscription — and your peace of mind — begins. For Maintain plans, we will continue with scheduled maintenance tasks. For Support plans, we’ll work with you to prioritize support needs. In both cases, we’ll get to work, allowing you and your team to focus on other priorities.