Thank you for taking the time to leave a review. I’m glad that your time with Cielo was positive and that you found value in our flexible work options. Flexing and changing with the client environments can be challenging to work through, and I am guessing that last comment was a direct result of managing through that change! Team members often listed as one of the “pros” of working here, so I am glad to hear you had a good experience. Best of luck in your future endeavors. Thank you!

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Great place if you have a corporate mindset

Onboarding (Former Employee) – Wisconsin – 3 February 2018

I have worked for Cielo for three years. I have almost quit several times, but I haven't out of fear of the unknown.

It is a call center atmosphere in cubicles that have no barriers between cubicles. Your coworker is in your face while on the phone. Your coworker is in your face when they cough and sneeze (yuck!!!). Your coworker is in your face ALL DAY LONG! There is no privacy at all. Some people like that atmosphere. I am not one of them.

The only reason I still work there is because of the PTO and my manager. My manager is awesome. She has been promoted and is still my manager, but I report to someone else now and I have issues with her communication style. Over the last few months it seems that micromanaging is the new managerial style.

If there is anything that you like about this job, anything, give it a few weeks and it will change. I sometimes wonder if the changes are for the mere sake of change. Keep them guessing what is coming next.

I find the work challenging and I really like what I do, but it doesn't make up for the corporate mentality. I don't believe that upper management is aware of how their decisions affect the workers in the trenches.

In summary, if you are into the open concept, ladder-climbing, RAH-RAH atmosphere of the corporate mentality, this is the place for you. If you want to do your job and not be constantly scored by how many times you can give someone a "Values in Motion" for simply doing their job, this may not be the job for you,

Pros

PTO is great! The people are awesome! Flexible work hours. Team atmosphere.

Cons

Open Concept Call Center atmosphere, stressful, pay is not commensurate to responsibility.

Thank you for sharing your honest thoughts and feelings. It sounds like the work and your manager are positives for you here, but you’re not a huge fan of the open concept. We designed those spaces to be more collaborative, but I can understand how that may feel a little close when you can see your coworkers all day.

As far as the corporate environment, that is something to talk about with your manager. I do, as I hope all the leaders do, want to know feedback on your thoughts and experiences with change, our workplace and our environment. Change comes for a variety of reasons here, and sometimes at a pace that is challenging. We do our best to balance, but we can always improve. You mention that you are a former employee, but the review reads like you are still with Cielo. If you are still with us, I encourage you to talk to your manager on ways we can improve. I would welcome the opportunity for a one-on-one meeting to learn more about your concerns and work together on possible solutions. Please contact me at marissa.geist@cielotalent.com or come by to see me.

It’s a fun place to work, unfortunately the management needs to lead the team to show they are part of the team and willing to lead by example instead of putting changes in place and not following through themselves.

Thank you for sharing your thoughts. I’m glad to hear that you’re having fun at work!

At Cielo, we expect leaders to lead by example. To create value, trust and respect in the workplace, everyone – especially leaders -- need to do what they say they will do. If that’s not happening, I’d like to hear more about it. My door is always open!

I worked as an Interviewing Specialist and as a Recruiter. Depending on what team you are on, your day can vary significantly. I loved the advancement and opportunity, as well as my coworkers. Cielo made it fun to come into work and really had a great atmosphere. The work can be as simple or challenging as you want it to be, there are always opportunities to take on more responsibility. I left after almost two years due to the politics and behavior of my management.I really miss working at the company and the other people though. They don't compensate as much as other companies, but it didn't matter to me, because I loved the company and my control over my work and growth. I didn't have to work weekends or overtime until I was salaried, and then I was expected to constantly be on the job. The volume of work can change drastically from day to day, as do expectations and who you work with. If you have the support and resources you are set up for success to overcome these obstacles, if not, you get overwhelmed and the pressure is unbearable.

Thank you for sharing your employee experience. It’s always nice to read a review that is infused with passion, excitement and enthusiasm for Cielo! It sounds like you took charge of your personal development and owned your future at Cielo.

Your comments about leaving due to management concern me. I hate to have a committed team member feel the need to leave when they love the company. I recognize that the speed of productivity and pace of change at Cielo is often overwhelming. That said, I do hope you shared this feedback prior to leaving, so we can continue to address the challenges as employee feedback, like yours, helps us move closer to achieving that right balance for everyone. If you have more feedback to share, please contact me at Marissa.geist@cielotalent.com.

Awesome internal career growth and training opportunities. Management keeps the employees up to date on the status of company, (growth, goals, profits). Bonuses and recognition are provided. Unfortunately, when clients end contracts they do not always have an opening available. Working at Cielo has provided me with new skill sets that will benefit me for the rest of my life!

You're right that taking ownership of your success now is sure to set you up for success! We pride ourselves on the training and professional development opportunities we offer our employees, and are so glad you’ve taken advantage of them. As far as account transitions go, when openings are available, we do our best to place Cielo employees into those positions, and to keep the team informed along the way. Thank you for taking the time to share your experience at Cielo!

I love working at Cielo. It has a very family based feel about it. People are always willing to help one another and there's opportunities if you look for them. The only criticism I have about the company is their pay is low, compared to the industry. They really need to offer more competitive pay if they want to complete with other large RPO firms. Benefits are good and they give plenty of time off.

We love to hear that you work with such a supportive team - thank you for sharing. We do consistently review our compensation and benefits packages to ensure that we remain competitive in the indstury, and will continue to do so.

Thanks so much for your enthusiastic posting! We're thrilled to hear you have had such a great experience working as a remote employee for Cielo.

Official response from Cielo Talent

18 January 2018

Having the ability to work from home is a benefit that many of our employees enjoy, and we're so glad to hear that you had that opportunity. We know that our remote employees do not get as may chances to visit the headquarters offices as they should, and we are currently working to build that into our onboarding practices. Headquarters employees want to interact with our remote employees, too!

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Ability to work remotely, but very risky career move!

Nurse Recruiter (Current Employee) – Remote – 12 January 2018

Great to work remotely..Great tools and resources designed to allow you to be successful..Job security is at risk however as this is an RPO and ALL clients are under contract and can quit at any time

Thank you for sharing your feedback about working at Cielo! We pride ourselves on the training and professional development opportunities we offer our employees and are glad to hear you have leveraged them to succeed in your career.

We're so glad to hear you had a great experience working for Cielo. Having the ability to work remotely is certainly a benefit that many employees enjoy as part of our flexible work environment. RPO is certainly a dynamic industry, which gives all of us the opportunity to learn a lot and work witth a lot of great people. Thank you for your dedication!

If any positions or a potential career with Cielo interests you, I highly recommend exploring their opportunities based on my experience with them. I came to the RPO along with my client when they entered the platform partnership. With a great deal of experience in Shared Services and recruitment outsourcing, I had high expectations that were met and exceeded.

A typical day in one of these positions is going to vary based on who you work with and their recruitment preferences but there are a variety of services provided. A day could involve anything in the full cycle process from requisition creation to sourcing or campaigning. This employer truly allows you to apply and develop your skills and abilities. The workplace culture is collaborative and I cannot speak enough of the software, tools, and resources they offer employees such as continued learning and growth opportunities.

I know I sound like a robot, but honestly, I just want to provide my impression to help someone else make a more informed decision! When I was making the move to Cielo, I sought out as much feedback as I could so I hope to pass on the knowledge I have now.

Pros

Work from home options, bonus potential, Pto, variety of healthcare options, etc.

Cons

Not that it is a con, but I cannot figure out how the bonus structure works.

Thank you so much for your thorough, enthusiastic review. It's employees like you who make Cielo a great place to work. In terms of the bonus structure, it is new this year - we encourage you to connect with your leader or with your HR Business Partner for further clarification.

We appreciate you taking the time to post, and are so glad to hear you have had a positive work experience at Cielo. Our teams do collaborate well, and are great at backing each other up! Thank you for your dedication.

With Cielo, you can forget standard definitions of “recruitment outsourcing.” For us, Recruitment Process Outsourcing (RPO) means: partnering with an expert to design and execute a customized process in order to deliver exceptional business results. Working together collaboratively and seamlessly, we will transform your organization’s approach to talent acquisition and talent management.

Cielo is exceptional at developing your recruiting industry talent. The flexible work environment is great and the PTO accumulation abundant. However, the amount of work assigned to each employee is unmanageable and unconscionable. Internal movement is encouraged but selective by leadership.

Thank you for taking the time to post a review. We do provide as much flexibility as possible to our employees, and the hard work you perform merits a great PTO allowance. We do pride ourselves on a high-performing culture but if the workload is affecting your performance, we encourage you to connect with your manager to find a better balance.

We appreciate your positive review. We are disappointed to hear, though, that you have not seen the opportunities you hoped for. We encourage you to spend time with your leader or with a member of the Leadership & Development team to discuss your career goals and the resources available at Cielo to help you achieve them.

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Solid Company

Recruiter (Current Employee) – Remote – 14 November 2017

I have worked here over 10 years and have always been satisfied. Very busy with a lot of growth / change. Some extremely good managers. Very strong training for both newer and seasoned recruiters.