DHL forwarding unit releases enhanced Web platform

Thursday, September 12, 2013

DHL Global Forwarding on Thursday released a updated version of its Web-based platform, DHL Interactive (DHLi).
Improvements include increased information transparency and a new design layout intended to improve ease of use.
Users can book shipments at dhli.dhl.com and also request documents, such as certificates of origin, consular invoices and letters of credit. Customers can use the platform for booking templates, request instant house bill (HB) numbers, and can create a commercial invoice and pack list via the DHLi booking function.
The track-and-trace module also provides real-time visibility of air shipments with detailed information on goods and their shipping status, DHL said. Additionally, customers can request alerts for chosen shipment stages such as the POD (point of delivery).
Third-party members, like customers or suppliers of DHL Global Forwarding customers, can be invited by access control, while the document repository function enables customers to share documents. As a Web-based platform, DHL Interactive requires no IT set-up and can be accessed even away from the desk. The platform is available today in 14 languages and provided at no additional cost.
“In today’s logistics world, sending shipments from multiple locations via different transport modes is a given,” said Michael Young, executive vice president, marketing and sales of DHL Global Forwarding, in a statement. “The enhanced DHL Interactive ensures customers real-time visibility of their air shipments and allows them to handle transport reports and other enquiries with ease.” - Eric Johnson