The Raiser's Edge logs out immediately after logging in

When logging in to The Raiser's Edge, users enter their credentials to gain access to the database. Sometimes, a user enters their credentials and may see this logs them in to the database, but then The Raiser's Edge immediately logs out and they are prompted to enter their credentials a second time. This can occur for usernames set to open to the Home Page or when the Home Page settings include shortcuts to Internet Resources, within User Options.

Article
Number:39010

Products:

Raiser_s_Edge_RE

Log in to a username with rights to Security within the Administration module.

Select Admin, Security.

Open the record for the username experiencing this issue.

Within the user's record, select Set this user's options.

On the Home tab, unmark the options to display shortcuts for the Internet resources (all three).

You will be presented with a quickly flashing screen stating that your roaming profile is being synchronized.

If the issue persists after following the steps above, setup Windows Authentication between your hosting username and The Raiser's Edge username, being careful to unmark the "RE7 Authentication" option on the user profile options in Admin>Security.

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