Well reflected, generally we have discovered, people are not very nice. The Meek definitely do not inherit the Earth ( except the bit they are buried in.Hope your friend is coping, you are right in your priorities. Sláinte !!

Scotty that person is not nice so better off without , business is business but "standards" is not just an ordinary word.I also worked in sales/service and had quite a few disagreements with our customers but there was respect whether resolved or not, its difficult not to row with someone who not pay.