We appreciate your patience for any issues

Please visit our FAQ Resource page

Important User Notice

Please push the adapter in harder. Should not be loose and no gap in between.

Listen and feel for a CLICK.

We respond within 1 to 2 days

Warranty does not cover the following:

Customer damage or fault for failing to read the product description

Purchases from unauthorized resellers*

Lost or stolen products

Purchases made over 12 months ago

Non-quality-related issues (after 30 days of purchase)

Free products. Heavily Discounted promos

Limited 1 Year Warranty. Begins on the purchase date.

The warranty will not be renewed after a replacement. If the product was a gift, ask the giver to provide you with a copy of the receipt or claim warranty on your behalf.

Products not purchased through our CharJenPro store, Amazon, eBay, NewEgg stores will not be covered. Buy directly from us to avoid counterfeit products and to have a warranty. Other retailer's after-sales support policies will vary. Contact the retailer directly for specific guidance on the warranty process.