frequently asked questions

Hello customers :)
These are our frequently asked questions, that could be useful for you. If you have further questions, please feel free to send us email and we will respond it as soon as possible. Thank you.

Unfortunately, it depends on the specific model, and we cannot always provide exact amount of time. Please contact customer service on cs@freddiethefrogshoes.my to find out when the model you’d like to order will be available.

We recommend spot cleaning your Freddie the Frog shoes with a mild detergent, warm water and tooth brush. For stain in synthetic leather, use eucalyptus oil on cotton bud to clean the spot. Do not machine wash, bleach or iron.

YES WE DO!
Freddie the Frog shoes ships to almost everywhere in the world. For overseas customers, we ship via EMS by POS INDONESIA. The estimated delivery time is 3-7 days. But during peak seasons and holiday period, we cannot guarantee the shipping time. Freddie the Frog shoes is not responsible for the collection or payment of destination duties and taxes. All extra charges will be the responsibility of purchaser.