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That’s exactly what Council member IBM did in conjunction with its Smarter Cities Challenge grant program, a multi-year, 100- plus city initiative designed to get them started on ambitious projects. IBM has donated millions of dollars in employees’...

When Kansas City Board of Public Utilities (KC BPU) installed a water and electric AMI system in 2013, in addition to improving service and reliability, they hoped to empower customers to be wiser energy and water consumers. That goal prompted the...

One of the roles of Direction Générale de Modernisation de l’État (DGME), the French agency responsible for modernization, is guiding French ministries and agencies in their e-government initiatives.The problem DGME faced in the past was that many...

As a leader in public sector IT, the London Borough of Newham wanted to improve its service delivery and digital engagement with citizens, while reducing costs. By sharing services with the neighboring local authority of Havering, Newham is...

California utility companies are required to meet one-third of the state’s electricity needs with power produced by renewable generation sources by 2020. But the high penetration of renewable generation has created concerns regarding grid...

With over 3.9 million citizens and more than 500 administered institutions and schools, New Taipei city government began constructing and integrating the public cloud and service cloud, not only to strengthen city government operations and...

Roy Buol will tell you that the theme of making Dubuque a more sustainable city was central to his successful run for mayor in 2005. He’ll tell you how much the issue resonated with the thousands of voters he spoke with in the course of...

Portland, Oregon-based EcoDistricts seeks to inspire cities to remake themselves from the neighborhoods up. The nonprofit organization works with city builders and entrepreneurs, policymakers and innovators to create vibrant...

With the ability to visualize infrastructure and analyze maintenance costs - including how long major assets such as roads or pipes will last - cities can save time and money in the planning process and millions in construction and maintenance...

As in any modern city, the government of Fès must support a host of civic needs, manage its budget and attract private and foreign investment, all while coping with a population migration from rural areas to the urban core. In 2013, the...

The city of Redmond, Washington – home to Council member Microsoft’s corporate campus and a number of the software giant’s partner companies – is proud of its responsiveness and the wide range of services it offers to constituents. Aiming to...

King Township, in Ontario, Canada, became one of the first municipalities in Canada with a fully integrated mobile app that works in conjunction with its web portal and online services to provide Anytime, Anywhere and Any Device access to...

The Community Geomatics Centre (CGC) is a division of the nonprofit Sault Ste. Marie Innovation Centre, a Council Advisor located in Sault Ste. Marie, Ontario. The CGC is unique in Canada and promotes and establishes partnerships and...

Established under Thailand’s Ministry of Justice, the Department of Special Investigation (DSI) is a national law enforcement agency dedicated to stopping serious criminal activity. DSI needed better tools for mining large sets of structured...

On March 11, 2004, Madrid suffered a major terror attack when several commuter trains were bombed. As with the 9/11 attacks in the United States, this tragic incident highlighted the need for greater coordination among first responders.“The...

Like many cities, Hayward, California’s IT department faces growing demand for services while budgetary resources recede.Located in California’s Bay Area, Hayward has a population approaching 150,000 and is the third largest city in Alameda...

In most parts of the world, this would be a completely useless description of a bank robber: white male, 30-45 years old, bandage on the left side of his neck. Thanks to advanced database technology, however, that’s all detectives needed to...

Wireless mesh communications technology from Smart Cities Council member ABB deployed in Rock Hill, South Carolina allows city police officers to spend two more hours per day in the field.Rock Hill fire department vehicles are equipped with...

Cambridgeshire Constabulary is an English force of around 1,400 officers and 200 police community support officers responsible for an area of approximately 3,500 kilometers and a population of 0.7 million.Cambridgeshire officers depended on...

Like many cities, Charleston, South Carolina, faced a need to improve its public safety-related IT and communications infrastructure to help deliver more efficient public safety services for its fast-growing population. Above all,...