To find a specific issue, use the Search bar located above to find help articles and troubleshooting tips. If you received an in-game error message, just enter the name of the error as it appears in-game.

We are currently aware that Husk of the Pit is
not dropping when killing Blades of Crota, which can only be found on Earth
within the “Fist of Crota” story mission. We will provide updates as we investigate this
issue further.

Thank you for your patience. Please stay tuned to our BungieHelp twitter account for more
information.

BEAVER/FLATWORM/LEOPARD errors are caused by a failure to connect your console to another player’s console via the internet. This can be caused by connection quality issues (such as packet loss, ISP saturation, or general Internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation. However, they are most commonly caused by router or network configuration issues. We are also actively investigating the possibility of bugs that are causing these errors to happen even for properly configured and well-functioning networks.

For recent updates on our investigations related to BEAVER/FLATWORM/LEOPARD errors, or to see more information about how to troubleshoot this issue, click the topic title above.

BEAVER/FLATWORM/LEOPARD errors are caused by a failure to connect your console to another player’s console via the internet. This can be caused by connection quality issues (such as packet loss, ISP saturation, or general Internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation. However, they are most commonly caused by router or network configuration issues. We are also actively investigating the possibility of bugs that are causing these errors to happen even for properly configured and well-functioning networks.

For recent updates on our investigations related to BEAVER/FLATWORM/LEOPARD errors, or to see more information about how to troubleshoot this issue, click the topic title above.

BEAVER/FLATWORM/LEOPARD errors are caused by a failure to connect your console to another player’s console via the internet. This can be caused by connection quality issues (such as packet loss, ISP saturation, or general Internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation. However, they are most commonly caused by router or network configuration issues. We are also actively investigating the possibility of bugs that are causing these errors to happen even for properly configured and well-functioning networks.

For recent updates on our investigations related to BEAVER/FLATWORM/LEOPARD errors, or to see more information about how to troubleshoot this issue, click the topic title above.

Update 1.1.2 introduces several new audio settings to Destiny including Game Volume, Chat Volume, and Music.

Game Volume

Game Volume adjusts all in-game dialogue, sounds effects, and music as one cohesive unit in a range from 0% to 100%.

Chat Volume

Chat Volume is a setting that will let you adjust the players on your team in a range from 50% up to +125%. These settings only apply to the chat audio coming out of your TV or headphones, not your chat headset. If you're in Party Chat, these settings will have no effect, as Party Chat settings are system-level settings.

Please note, the Chat Volume adjustment does not affect how other players perceive your voice. It is only for how you wish to hear them.

Music

There is no adjustment for the volume level of game music, by itself. The setting is to either have the music 'Not Muted (Default)' or 'Muted'. The music in the pre-rendered cinematics is
un-affected by the On / Off setting.

Note: the Game Volume setting will change the Music volume, in tandem with in-game dialogue and sound effects.

Please exercise caution when using any third-party websites/applications that request access to your Bungie.net account. Bungie will not ask or require any sensitive or personal information (email address, password, billing information) to be shared for account creation.

If you have a trophy or an achievement that did not unlock, double-check that you completed everything that needs to be accomplished in order to unlock the trophy or achievement. There are often several specific things that need to occur or be equipped for a trophy or achievement to unlock.

It may also be an issue of your Trophy or Achievements list not refreshing. Simply sign out of your PlayStation or Microsoft account, start the game, and sign back in to your account when prompted from the main screen.

If more than six players enter the Capture Zone in a Warsat Public Event, the progress of the event can be halted. This
issue is currently under investigation, and we don't have a timetable for a
resolution at this time.

In the meantime, if you participate in a Warsat
Public Event, ensure that no more than six players enter the Capture Zone when
completing the event.

Players of Destiny can create content using our game. That content can be uploaded to content sharing networks, like YouTube, for easy distribution to the community. If monetization services are activated, the content in question must be at least 20% user generated. This includes analytical voice overs, narrative edits, graphics, or personal gameplay.

Yes, you can use Share Play with Destiny. If you Share Play with someone, the viewer in control of your game has access to your gear, items, and character. This can result in dire consequences. Please note, Bungie cannot recover deleted characters, items, and gear.

Yes, redeeming multiple Red Bull
Quest codes at one time can cause issues with the Postmaster. If the
inbox is full when a code is redeemed, an item currently in the inbox could be
deleted to make room. This could be an existing item or a Focused Light
consumable redeemed earlier in your session. As a workaround,
we recommend redeeming Red Bull Quest codes in small batches, accepting them
from the Postmaster in-game before redeeming additional codes.

Please note, there is a maximum of 100 Red Bull codes that can redeemed on a single Bungie.net account.

Destiny does not support cross-platform play. Your account, characters, and progression are shared across console family (PS3<->PS4, Xbox 360<->Xbox One), as long as you continue to use the same Xbox Live Gamertag/PSN ID. Cross-family transfers are not supported.

With the release of firmware update 2.50 for PlayStation 4, you can customize button assignments for the DualShock 4. Please note that any in-game prompts or tool-tips will not reflect any custom button mapping.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at http://bungie.net/networking

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If this is your first time seeing this error, please try that activity again and resume what you were doing before encountering the error. If you encounter this a second time, please exit Destiny then relaunch the game.

If you repeatedly encounter this error, it likely means we’re testing something on our servers. Check out help.bungie.net and follow @BungieHelp for updates. If we are not currently running any publicized tests, please troubleshoot your connection by following the suggestions on our Networking Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred.

This error can be due to packet loss or
disconnections between your home network and Bungie (such as ISP saturation or
general internet congestion). It can even be caused by certain WiFi setups, or
mobile hotspots that may have experienced a blip or loss of connection

If you're experiencing an issue where you repeatedly hit this error and cannot log into Destiny, please attempt to force quit Destiny by completely closing the game and relaunching Destiny to get out of this state. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

This error indicates you don't have access to the activity you are attempting to launch. Typically, this error is triggered by attempting to access DLC you may not have purchased. If you believe you should not be seeing this error, please create a new topic on the #Help forums and let us know which error you received, what platform you're playing on, and what you were doing when it occurred.

Update: Players who own House of Wolves but not The Dark Below may see this error when attempting to play a House of Wolves Crucible playlist. This is due to a Dark Below map being selected, but not owned, which will then result in players being returned to orbit.

BANJO is a split-off error previously grouped under other errors into different categories. This split helps expedite investigations and fixes and will be easier to understand the specific issue the player is experiencing.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If this is the first time you've received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console. For full instructions on how to do this on your platform click the topic title above.

BEAVER/FLATWORM/LEOPARD errors are caused by a failure to connect your console to another player’s console via the internet. This can be caused by connection quality issues (such as packet loss, ISP saturation, or general Internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation. However, they are most commonly caused by router or network configuration issues. We are also actively investigating the possibility of bugs that are causing these errors to happen even for properly configured and well-functioning networks.

For recent updates on our investigations related to BEAVER/FLATWORM/LEOPARD errors, or to see more information about how to troubleshoot this issue, click the topic title above.

BEAVER/FLATWORM/LEOPARD errors are caused by a failure to connect your console to another player’s console via the internet. This can be caused by connection quality issues (such as packet loss, ISP saturation, or general Internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation. However, they are most commonly caused by router or network configuration issues. We are also actively investigating the possibility of bugs that are causing these errors to happen even for properly configured and well-functioning networks.

For recent updates on our investigations related to BEAVER/FLATWORM/LEOPARD errors, or to see more information about how to troubleshoot this issue, click the topic title above.

BEAVER/FLATWORM/LEOPARD errors are caused by a failure to connect your console to another player’s console via the internet. This can be caused by connection quality issues (such as packet loss, ISP saturation, or general Internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation. However, they are most commonly caused by router or network configuration issues. We are also actively investigating the possibility of bugs that are causing these errors to happen even for properly configured and well-functioning networks.

For recent updates on our investigations related to BEAVER/FLATWORM/LEOPARD errors, or to see more information about how to troubleshoot this issue, click the topic title above.

BEE/FLY/LION errors can be caused by general disconnections between you and the various routes your traffic takes across the internet to get to Bungie. This includes packet loss or disconnections between your home network and Bungie (such as ISP saturation or general internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation.

For recent updates on our investigations related to BEE/FLY/LION errors, or to see more information about how to troubleshoot this issue, click the topic title above.

BEE/FLY/LION errors can be caused by general disconnections between you and the various routes your traffic takes across the internet to get to Bungie. This includes packet loss or disconnections between your home network and Bungie (such as ISP saturation or general internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation.

For recent updates on our investigations related to BEE/FLY/LION errors, or to see more information about how to troubleshoot this issue, click the topic title above.

BEE/FLY/LION errors can be caused by general disconnections between you and the various routes your traffic takes across the internet to get to Bungie. This includes packet loss or disconnections between your home network and Bungie (such as ISP saturation or general internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation.

For recent updates on our investigations related to BEE/FLY/LION errors, or to see more information about how to troubleshoot this issue, click the topic title above.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If this is the first time you've received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console. For full instructions on how to do this on your platform click the topic title above.

If this is the first time you've received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console. For full instructions on how to do this on your platform click the topic title above.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If you are seeing the BOAR error code there may service outages causing a content load issue, or you are encountering a region mismatch between your account and the Destiny game. Please click on the title above for more information.

If this is the first time you’ve received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If this is the first time you’ve received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game. If you repeatedly encounter this issue, delete then reinstall Destiny from you console.

If you are seeing this error, it is likely indicative that the PlayStation Network or Xbox Live Networks are currently down. Please check the status of you console’s network at the links listed below, and watch help.bungie.net or follow @BungieHelp for updates.

A PlayStation Plus or Xbox
Live Gold account is required to play this activity. You can acquire a
PlayStation Plus or Xbox Live Gold membership from the PlayStation Store and
Xbox Store, respectively, or from participating retailers.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

If this is the first time you’ve received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error, it indicates that the networking setup you are using to play Destiny may need a tweak or two to provide the best possible experience. Please troubleshoot your console’s connection to the internet by checking out our Network Troubleshooting Guide for more information.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

If you are seeing this message, you are having trouble connecting to or maintaining a connection to Destiny matchmaking servers. If this is the first time you’ve received this error, please try again and resume what you were doing before the error occurred. This error can also be hit if you log out of your account while Destiny is running. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error paired with code HAWK, it may be an issue with your router's firewall settings blocking P2P connectivity. You may need to contact your internet service provider to help you determine if this is the case and to assist you in safely lowering your router's firewall settings.

For recent updates on our investigations related to CATERPILLAR / CATTLE errors, or to see more information about how to troubleshoot this issue, click the topic title above.

If you are seeing this message, you are having trouble connecting to or maintaining a connection to Destiny matchmaking servers. If this is the first time you’ve received this error, please try again and resume what you were doing before the error occurred. This error can also be hit if you log out of your account while Destiny is running. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error paired with code HAWK, it may be an issue with your router's firewall settings blocking P2P connectivity. You may need to contact your internet service provider to help you determine if this is the case and to assist you in safely lowering your router's firewall settings.

For recent updates on our investigations related to CATERPILLAR / CATTLE errors, or to see more information about how to troubleshoot this issue, click the topic title above.

Please retry that activity again and resume what you were doing before the error occurred. If you encounter this error again, please follow the suggestions outlined at http://bungie.net/networking, then relaunch Destiny.

For recent updates on our investigations related to CENTIPEDE errors, or to see more information about how to troubleshoot this issue, click the topic title above.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

If this is your first time seeing this error, please try that activity again and resume what you were doing before encountering the error. If you encounter this a second time, please exit Destiny then relaunch the game.

If you repeatedly encounter this error, it likely means we’re testing something on our servers. Check out help.bungie.net and follow @BungieHelp for updates. If we are not currently running any publicized tests, please troubleshoot your connection by following the suggestions on our Networking Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

If this is the first time you've received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console. For full instructions on how to do this on your platform click the topic title above.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

This error commonly happens when players
are connecting to the world of Destiny via cell phone tethering or mobile hotspots. While we
appreciate your moxie and verve for playing Destiny over your mobile
connection, we can’t promise a smooth experience while using this type of
network setup.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If you are seeing this error paired with code CATERPILLAR, it may be an issue with your router's firewall settings blocking P2P connectivity. You may need to contact your internet service provider to help you determine if this is the case and to assist you in safely lowering your router's firewall settings.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

This error commonly happens when players are connecting to the world of Destiny via cell phone tethering or mobile hotspots. While we appreciate your moxie and verve for playing Destiny over your mobile connection, we can’t promise a smooth experience while using this type of network setup.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If this is the first time you’ve received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console. For full instructions on how to do this on your platform click the topic title above.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Uh oh! You
shouldn’t be seeing this! Please exit Destiny and relaunch, then
create a new topic on the #Help forum and let us know what you were doing when
this error was hit, what platform you’re playing on, and how many times it’s
occurred. Thanks for your patience, and for helping to make Destiny great!

Uh oh! You
shouldn’t be seeing this! Please exit Destiny and relaunch, then
create a new topic on the #Help forum and let us know what you were doing when
this error was hit, what platform you’re playing on, and how many times it’s
occurred. Thanks for your patience, and for helping to make Destiny great!

If this is your first time seeing this error, please try that activity again and resume what you were doing before encountering the error. If you encounter this a second time, please exit Destiny then relaunch the game.

If you repeatedly encounter this error, it likely means we’re testing something on our servers. Check out help.bungie.net and follow @BungieHelp for updates. If we are not currently running any publicized tests, please troubleshoot your connection by following the suggestions on our Network Troubleshooting Guide.

If this is the first time you've received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console. For full instructions on how to do this on your platform click the topic title above.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

If this is the first time you’ve received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console.

Please try that activity
again and resume what you were doing when the issue occurred. If you encounter
this error again, please exit Destiny then relaunch the game.

If the
issue still persists, we want to know about it! Please create a new
topic on the #Help forum and let us know which error code you received, when it
occurred, what platform you’re playing on, and how many times it’s happened.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

MARIONBERRY is a local network settings error. This can happen for a number of reasons, but often it occurs after a WiFi blip or when network or parental control settings have changed on your home network or games console.

To resolve this issue please click the topic link above and follow the instructions.

Please try that activity
again and resume what you were doing when the issue occurred. If you encounter
this error again, please exit Destiny then relaunch the game.

If the
issue still persists, we want to know about it! Please create a new
topic on the #Help forum and let us know which error code you received, when it
occurred, what platform you’re playing on, and how many times it’s happened.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

If this is your first time seeing this error, please try that activity again and resume what you were doing before encountering the error. If you encounter this a second time, please exit Destiny then relaunch the game.

If you repeatedly encounter this error, it likely means we’re testing something on our servers. Check out help.bungie.net and follow @BungieHelp for updates. If we are not currently running any publicized tests, please troubleshoot your connection by following the suggestions in our Network Troubleshooting Guide.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

If this is the first time you have received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game. You may need to clear your console's cache, as well. Please click the title above for more information.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Uh oh! You really shouldn't be seeing this error code, and we want to know all about it! Please start a new topic on the #Help forum and let us know which error you received, the platform you’re playing on, and what you were doing when it occurred.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking
error. Your disconnect was reported the moment it occurred. If you continue to
receive this error, please consider following the suggestions at our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

This error occurs when content patches or updates fail to download. There are two possible fixes for this error:

Power cycle your router

Secure a wired connection when downloading updates

If either of these solutions do not work, please try deleting then re-installing Destiny to your console.

Because this likely indicates we've made a change to the download offering on the PlayStation Store or Xbox Store, please watch help.bungie.net or follow @BungieHelp on Twitter for more information on download availability.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

You don’t have access to User Generated Content on this account. For information on how to fix the issue, please see the below links. You shouldn't be seeing this issue; please create a new topic at the #Help forum and describe how you got this error to happen.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Please retry that activity again and resume what you
were doing before the error occurred. If you encounter this error again, please
exit Destiny then relaunch. If you continue to see this error, it’s
likely due to testing we are doing on our end, please pardon our dust! Watch help.bungie.net and follow
@BungieHelp for updates.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Uh oh! You
shouldn’t be seeing this! Please exit Destiny and relaunch, then
create a new topic on the #Help forum and let us know what you were doing when
this error was hit, what platform you’re playing on, and how many times it’s
occurred. Thanks for your patience, and for helping to make Destiny great!

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

This error
indicates you are not signed in to your PlayStation Network or Xbox Live
account, so please do so. If this issue persists, check the status of your
console’s network at the below links. If no network outage has been reported,
please start a new topic at the #Help forum, as we want to know about it!

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Uh oh! Tell us what happened! Please start a new topic at help.bungie.net and let us know which error code you received, what platform you're playing on, and what you were doing when it occurred, then attempt to join the game again.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If this is the first time you’ve received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console.

If you re-install and still have this issue, please start a new topic on the #Help forum and let us know which error code you received, what platform you are playing on, and what you were doing when it occurred.

If this is the first time you've received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after checking our @BungieHelp twitter and the Bungie.net forums for any updates, and have exhausted all troubleshooting resources, then please delete and re-install Destiny on your console.

If you re-install and still have this issue, please start a new topic on the #Help forum and let us know which error code you received, what platform you are playing on, and what you were doing when it occurred.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

If this is the first time you’ve received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you are seeing this error message after exhausting all troubleshooting resources please delete, then re-install Destiny on your console.

If you re-install and still have this issue, please start a new topic on the #Help forum and let us know which error code you received, what platform you are playing on, and what you were doing when it occurred.

If this is the first time you have received this error, please try that activity again and resume what you were doing before the error occurred. If you encounter the issue a second time, please exit Destiny and relaunch the game.

If you still experience this error, there are a few ways that may help you get out of this state. Please click the title above for more information.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is
actively tracking this general networking error. Your disconnect was reported
the moment it occurred. Please jump back into the game and continue to play. Thanks for your patience, and for helping to make
Destiny great!

If you are not currently signed into your PlayStation Network or Xbox Live account, please do so now. If you are currently signed in, please check your PlayStation Plus/Xbox Live Gold subscription status. A PlayStation Plus or Xbox Live Gold account is required to play Destiny. You can acquire a PlayStation Plus or Xbox Live Gold membership from the PlayStation Store and Xbox Store, respectively, or from participating retailers.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

WEASEL is a split-off error that was previously grouped under other errors. This split helps expedite investigations and fixes and will be easier to understand the specific issue the player is experiencing.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

Wi-Fi is convenient, but it can also be inconsistent and unreliable. Wired connections will maintain the network stability needed for online gaming. Make sure you’re getting the most out of your connection.

Account security and best-practices are the most effective ways to ensure the protection of your Guardians and their items. Below are some helpful hints to reduce any risk of them falling into the wrong hands:

- If you share a console with family members or roommates, you may want to consider setting a password/passkey on your PSN/Xbox Live Profile

If you would like to protect your gear from being dismantled accidentally, lock it down!

To lock your gear, just highlight the item with your cursor and click down on the right thumb-stick. You will see a padlock icon in the top right corner of your item tool-tip confirming it has been locked. It'll be safe until you unlock it.

Players who wish to make a Clan in Destiny must make a Group on Bungie.net first. Your Clan name will be the same as the Group name. Since only alphanumeric characters are allowed in Clan names, please choose your Group name with that in mind.

If your Clan is sitting in the pending stage, it is most likely due to not having enough clanmates. A Clan requires at least 3 clanmates for a given console family (e.g., you will need at least 3 clanmates on PlayStation). To see how many clanmates are in a Clan, go to the Clan page on Bungie.net. On the right side of the Clan’s banner, you will be able to see how many clanmates, members, and followers are in the Clan. Once a console family has 3 clanmates, the Clan tag will be visible in-game, on Bungie.net, and on the Companion App.

If there is a player who is harassing you on Bungie.net, the best thing to do is mute the player so you will not see their posts and they cannot message you. This guide will walk you through muting a player, and provides additional information about the Mute function.

The in-game "Report User" function is the best way to point to another Guardian's behavior. You can report based on good or bad behavior, ranging from idling in Activities to being a helpful Fireteam member.

We are currently aware that Husk of the Pit is
not dropping when killing Blades of Crota, which can only be found on Earth
within the “Fist of Crota” story mission. We will provide updates as we investigate this
issue further.

Thank you for your patience. Please stay tuned to our BungieHelp twitter account for more
information.

When you leave a Group, the "Founder" status is given to the next Admin or remaining user.

To get your Founder status back, instruct the current Founder to promote you to Admin, and temporarily demote the rest of the Admins, leaving you as the only Admin. Have the current Founder leave the Group to pass the Founder status to you. You can then let them back into the Group, and promote all of your Admins again.

Please note, these instructions are best done through a web browser on Bungie.net, as the Android and iOS applications currently have limited functionality for Group management.

We are aware that a number of players are
hitting region-related issues with accessing Expansion content on their PlayStation systems. Please click the title about for some suggestions for how to make the PlayStation infrastructure work for
you, no matter where you are.

This issue is due to a new method of patching. In order to condense our smaller patches, we have bundled them into a large Compat Pack. Some consoles need to remove certain files to properly download the Compat Pack.

You will only get rewards the first time you complete the
Daily Heroic Story mission for the day. If you feel up to the challenge, we
suggest playing the higher difficulty to earn better rewards for your hard
work.

Exotic weapon bounties are multiple stage bounties. If you
did not receive the weapon it is most likely due to the following reasons:

You may not have accepted or completed the next stage of the bounty.

The next stage of the bounty was not available

The next stage of the bounty was removed from your bounty list.

If you do not accept the next stage for the bounty, or removed the next bounty from your list, then you cannot continue the bounty line. Please be careful when you delete bounties from your list, as you will have to start the bounty line over.

The Strike counter on the Strike Introduction Grimoire card only tallies a strike when it is chosen from a planetary map. This means when you select the playlist, Weekly Heroic Strike, or Nightfall Strike it will not be counted towards the Strike counter on the Grimoire card.

To complete the Grimoire card, simply select strikes within a planetary map.

This issue can be rectified if you can reactivate the
account and unlink it from your Bungie.net profile, then deactivate it again. Retaining
access to a linked account can only be maintained by the user. We apologize for
the inconvenience.

Sometimes, players will receive special items from the Postmaster. These items will become available to pick up again at the Special Orders vendor Tess Everis after retrieving the item from the Postmaster. It is important to fully retrieve theseitems from the Postmaster before deleting the character in order to have those special items become available with Tess Everis.

If you delete a character before picking up any items from the Postmaster inventory, you cannot retrieve them again. Please be careful when you delete a character and ensure you have removed items from the Postmaster and transferred them to the Vault, or place your items in another character's Inventory.

Please click the title above to see a list of what will become available with Tess Everis, and what items will only be available once and would need placed into the Vault.

We are aware that some users have not received a reward after completing The Black Garden mission. This can occur if a user completes the
mission and returns to orbit before the countdown timer expires. To avoid this
issue, be sure to let the timer expire and have the game return you to orbit
after completing The Black Garden.

If you have already completed The Black Garden mission but did not receive a reward, you will need replay the mission and then allow the timer to
expire. Once you return to orbit, the reward should be in your inventory.

We are aware that some players have been receiving Exotic Engram notifications while in orbit, but are not finding the Exotic Engrams in their inventories. Unfortunately these notifications are incorrect and this matter is under investigation.

This is likely due
to a Grimoire card code that you have redeemed and unlocked, not due to
receiving it in game. Prior to the launch of Destiny, Bungie released free
codes to redeem on Bungie.net and one of the codes contained a Grimoire entry
for Gjallarhorn. This has caused some confusion with players, as exotic weapon Grimoire cards typically appear after obtaining the weapon in game.

This is likely due
to a Grimoire card code that you have redeemed and unlocked, not due to
receiving it in game. Prior to the launch of Destiny, Bungie released free
codes to redeem on Bungie.net and one of the codes contained a Grimoire entry
for Red Death. This has caused some confusion with players, as exotic weapon
Grimoire cards typically appear after obtaining the weapon in game.

This is likely due
to a Grimoire card code that you have redeemed and unlocked, not due to
receiving it in game. Prior to the launch of Destiny, Bungie released free
codes to redeem on Bungie.net and one of the codes contained a Grimoire entry
for The Last Word. This has caused some confusion with players, as exotic
weapon Grimoire cards typically appear after obtaining the weapon in
game.

If you have a PlayStation Plus account and are having trouble accessing PlayStation Plus activities, or you are being told you need a PlayStation Plus account despite having one, you will need to restore your licenses and reboot your PlayStation 4 console.

We are aware of an
issue where some rewards packages for the House of Judgment are not showing up.
This issue occurs when players let the rewards packages from each rank level
sit in the Postmaster inbox.

The best work around
for this issue is to speak to Variks and pick up each rank rewards package from
the Postmaster before ranking up again in House of Judgment reputation. We apologize for the inconvenience.

When you join a Group you need to set your Clan, as well. Players
must select PlayStation and/or Xbox as their platform to be part of the Clan. The
button to select your platform Clan is visible at the top of the Group’s page.

Please note, you can only join a Clan via the Bungie.net web browser. You cannot join via the Companion App.

Players who reach
reputation rank 2 or higher in House of Judgment will receive a Judgment's
Grant package from Variks. This
package is different from rank-up rewards and will be granted to your character
on a weekly basis.

Please note, we are aware of an issue where some Judgment's Grant packages are
not showing up. This issue occurs when players let the rewards packages from
each week sit in Variks's vendor screen.

If you are receiving the error message "Your permissions to access online multiplayer may have changed or your profile may have been signed in elsewhere." you may be encountering different issues. Please click the title above to see more information.

Raids and Nightfall strikes are Fireteam-specific
missions, and are not matchmade activities. If you launch into the Raid or Nightfall activities without a Fireteam you will launch in solo; be sure to grab
your friends before jumping into these activities!

Raids are six-player co-op missions that can take several
hours to complete. As such, Raids can be paused and resumed at another time
provided the Fireteam leader is the same player throughout the Raid. However,
Raid progress is counted over the course of a week and is reset every Tuesday morning
at 9:00 AM UTC.

If you are participating in a Raid, be sure to complete it
before the reset time in order to receive loot and experience from the Raid.

The following link can assist with converting UTC to your local timezone.

You will not gain reputation for losing an Iron Banner match. Instead, if you lose a match you receive a Medallion of Iron, and once you win an Iron Banner game your Medallions will be redeemed automatically for a smaller amount of Iron Banner reputation that is added to your winning game award. You can only hold 5 Medallions at a time.

Please note that sometimes this is a caching issue or the item was placed into a character's Inventory slot that you were not actively playing at that time. Please click the title above for more information on ways you can retrieve your items.

The pre-order red sparrow, shaders, and Collector’s Edition exclusive codes are platform specific and cannot be transferred. The Expansion Pass content should transfer automatically and should be available for download on a next-gen console of the same console family; please see the FAQ on downloading the Expansion Pass.

Unlike other activities, Nightfall, Heroic Strike, Prison of Elders, Trials of Osiris and Raids use a weekly lockout for earning activity-specific rewards. Players have until Tuesday at 2:00 AM PST/PDT, 9:00 AM UTC to complete any Nightfall, Heroic Strike, Prison of Elders, Trials of Osiris, or Raid activities otherwise their progress will be reset.

Some retailers will credit your Xbox Live or PlayStation Network account with a dollar value rather than unlocking the Expansion content.

Please check your PlayStation Network or Xbox Live account and verify that you have either received the Expansion or received credit to purchase the Expansion. If you have verified that you have received credit in the dollar amount of the Expansion, simply purchase the Expansion and begin your download.

A number of players have experienced an issue where an infinite loop of an "Installing Update" screen flashes between the Destiny game screen and the PlayStation 4 home screen.

While we investigate this issue, there is a workaround where the player must access their Download list and delete the Destiny ShareFactory Theme notification from the list to get the looping update to cease.

When playing Trials of Osiris, be sure to leave at least one emblem slot vacant. Emblems will not be sent to the Postmaster when your inventory is full. We apologize for any inconvenience and thank you for your patience while we investigate.

If you cannot join a game with another player you see on the roster, this may be a result of you and the other player not having the same version of Destiny. To avoid this, be sure both you and the other player have the most up-to-date version Destiny installed.

If you're not sure if you have the latest version of Destiny, restarting the game should apply the latest patch and install the latest version of the game.

This issue occurs if you're still signed in to PlayStation Network or Microsoft that are linked to your Bungie.net account. To completely sign out clear your internet cache and cookies, or sign out manually from the site that is linked to your Bungie.net account. After you have completed these steps you can sign into a different account.

Sometimes this occurs when navigating our website and can
correct itself on its own. If this page keeps appearing, please report this to
the Bungie Help #BnetIssues forum and provide information on what you were doing
when this occurred.
If you cannot access Bungie.net at all due to this issue, please email bnetbugs@bungie.com .

Please note the email provided is only for issues regarding
the website or companion application and we will not send our replies through
that specific address.

The likely cause to this issue is that you have
faction-specific class items equipped. Instead of receiving Vanguard or Crucible reputation
you are obtaining faction-specific reputation. When these class items are
equipped, all reputation will go toward the faction of the equipped class item
rather than Vanguard or Crucible.

Clan features can only be enabled after a valid clan tag has
been saved. In order to see these options, go to the "About" section of the Clan admin tools and enter a valid clan tag–valid tags are 1-4 characters
long, alphabetic only.

After completing missions and certain story-based activities,
a timer will begin counting down to the end of the activity until you are
automatically sent into orbit. Bypassing these countdowns and manually returning
to orbit skips the cinematics that normally play at the end of activities.

If
you would like to see the cinematics after missions and activities, simply let the countdown timer expire.

In order to access the Vault of Glass or Crota’s End on hard mode, you must first complete the activity on normal. However, you may enter hard mode raids with a Fireteam as long as you are not the Fireteam Leader.

If you stay in the matchmaking playlist and continue to enter Crucible matches after the Iron Banner event has ended, you’ll be able to continue
playing but will no longer receive Iron Banner reputation. Once the event is
over, you must wait until the next occurrence to earn more Iron Banner
reputation.

Some players are reporting that following a Waypoint may send them to the wrong area during a mission. This issue will resolve itself if you head back to the initial spawn point. Once there, the Waypoints will refresh and lead you to the correct area.

Players who have
wins in Doubles Skirmish are only having stats update for the Skirmish Grimoire
card, and not getting stat updates for the Doubles Skirmish card. We are aware of this issue and we are
investigating.

With Update 1.1.1, the 4th Horseman stopped appearing in the Vault on Bungie.net and the Companion. The item has not been removed or dismantled, however it may no longer display on Bungie.net and the Companion. There is now a fix for this issue in the latest content update for Bungie.net and the Companion App. If you're still encountering this issue, please let us know by posting in the #BnetIssues forum.

When your Destiny characters hit level 20, they have reached
the max level possible by gaining XP. If you want to go beyond level 20 and join your friends in
higher level activities, you will have to increase your Light level.

Clan tags may not show up due to
privacy settings. There is an existing conflict of privacy settings if the player
has their tag(s) set as hidden and the clan’s membership is
set to require approval. You will need to follow a few steps to have clan tags
visible. Please click the title above for more information.

All weapons have a cap on ammo reserves; the ammo cap is dependent on magazine size. If you have a gear upgrade that increases heavy ammo to your weapon's ammo cap, it will only add one round to the ammo reserves. Please plan your perks accordingly.

If you have friends who cannot join your
Fireteam, you will need to adjust your Fireteam Privacy settings. To adjust
your Fireteam Privacy settings, follow the steps in this article based on your
console.

The max limit for materials per Inventory node is 200.
When you gather over 200 of any material type you can get into a situation
where after decreasing material count to less than 200, the materials will
still take up 2 nodes. Currently, the only way to consolidate the materials is
to put them in a Vault, then reclaim them.

Bungie is calling to action our fellow Guardians to
raise funds for earthquake relief efforts in Nepal. You can help by heading to www.bungiestore.com to purchase a limited edition Nepal Aid T-Shirt. 100% of the profits will be going to reputable charities that are directly aiding in Nepal’s relief efforts.

• Recently updated T-Shirt shipping information

For more information on this mission of relief, please click the link above.

Some players have reported that entering and then leaving
the throne room in the Scourge of Winter mission will cause the door to close
behind them preventing them from re-entering the throne room. If this happens to
you, you will need to quit and restart the mission. This should take you back
to the point where the throne room door opens.

The Prison of Elders is a new combat arena
from our House of Wolves expansion. This FAQ exists to answer basic questions
about Prison of Elders.

Q: What are the requirements for the Prison of Elders weekly "Challenge Arena"

A: To be eligible for the Prison of Elders "Challenge Arena", you must meet the following requirements:

Have a level 28 or higher character.

Complete the mission, "The Kell of Kells".

Complete the Prison of Elders (Level 28 Difficulty)

Q: Is there matchmaking for the Prison of Elders?

A: The level 28 mode of the Prison of Elders can be matchmade with other players. For the high Difficulty Challenge modes, you must join with a pre-formed Fireteam.

Q: The Prison of Elders tooltip does not say I can matchmake with others.

A: We are aware of the tooltip not communicating matchmaking for the Prison of Elders. Please know that a pre-formed Fireteam is not required for the Level 28 Difficulty mode and you will be able to matchmake with others when selecting this event.

A: The Focused Light consumable will be available in-game on 7/1/2015. This item will be available for pickup from your Postmaster. The Taken King quest will be available in-game starting 9/15/2015. This quest is only accessible to accounts that have purchased The Taken King.

Q: What if I just noticed I redeemed my code to the wrong Bungie.net account?

A:Unfortunately, this code can not be transferred or re-activated to another Bungie.net account.

Q: Does one Red Bull Quest code allow me to access the Taken King quest repeatedly, or do I need a new code each time I play the quest?

A: One Red Bull Quest code will grant your account access to the Taken King quest when it becomes available. You do not need a new Red Bull Quest code to access this quest each time you want to play it.

If the enemy team leaves the match while you're playing Trials of Osiris, the end game screen will show that you lost when in fact you won. Your Trials Passage will be marked with a win. We apologize for any confusion.

Connection Recovery occurs when Destiny delays your connection interruption and attempts to recover the game state. Instead of returning to Orbit and being removed from the game, you may experience a blank screen for a short amount of time and return to the game in one of the following states:

You'll see a brief loading screen, then load back into the match in the "Guardian Down" state

You'll suddenly appear in a "Guardian Down" state with no death screen

All status effects and impermanent objects (eg: Scorch Cannon) may be removed from the game world when your connection is re-established

The current purpose of an Alliance is to link together Clans that share like-minded interests and to allow larger communities and organizations to sort their Clan members by interest. Clans who have reached the 100 member cap on Clan rosters can use the Alliance feature to grow by creating more Clans and link them together with an Alliance.

A Clan may only join one Alliance. However, an Alliance can be made up of any number of Clans.

To help navigate through Clan Alliances, there is a navigation tab at the top right of your Group page so you can easily jump from one Clan to another within an Alliance.

This sign in error occurs when a PlayStation Network account needs more information added onto the PSN account. Users need to navigate to the Sony PlayStation Network site and make sure all info is filled out to meet the sign in credentials. After you add the proper information to your PlayStation account, attempt to sign into Bungie.net with your PSN account once more.

UPDATE: Many players have
benefited from this initiative since it began. To enable more people to take
advantage of this offering, it has been extended. Please note that this extended offer is only for the Expansion Pass, Expansion I, and Expansion II.

For our fans who will be entering the Destiny universe on PlayStation®3 or Xbox 360 we have some great news! For a limited time, whenever you buy the Expansion Pass, Expansion I, or Expansion II on PlayStation®3 or Xbox 360, you will be able to download the next-gen version within the same console family for FREE.

Please note: The Digital Upgrade Program only upgrades in one direction. If you purchase the Xbox 360 digital copy it will upgrade to Xbox One and the PS3 digital copy will upgrade to PS4, it will not work in reverse. We apologize for any confusion.

Much like receiving Raid rewards, the Crucible Daily Reward package is distributed upon completion of your first game in the Daily Featured Crucible playlist and will appear on the right side of your screen. These rewards are not shown in the Post Game Carnage Report. We apologize for any confusion.

We are aware of players being unable to progress the Hall of Wisdom checkpoint during the Shrine of Oryx mission . If your objective does not update properly, move to the current waypoint. Backtrack through the previously traversed hallway, then proceed through the mission as normal. You should now see your objective waypoint update to reflect your current progresss.

Within the Prison of Elders you may encounter "Critical Objectives". Your Fireteam will wipe if these objectives are not successfully completed, even after defeating all enemies and bosses for that round.

Most cable modems are designed to reboot automatically if they detect errors in the data they are receiving. The increased internet usage from playing Destiny may be enough to trigger the reset threshold on your cable modem. For more information please click the title above.