Amenities

"Now, don't get me wrong, the customer service at this place is great as the other reviews state. Everyone is nice and friendly - however, the wait times are long. They told me 1 hour for an oil change, which is about standard, but it took a full 2 hours.
The biggest reason, I am giving this place 2 stars is their pricing! It's a RIP-OFF. Need filters changed? $100 bucks right there. To literally put 2 filters in? Need headlights replaced? $100 bucks right there. I understand car places tend to be rip offs, but this is something else. I would advise to really find a Youtube video or do a simple Google search if you don't want to be paying an exorbitant amount of money on simple tasks that take 5 minutes and don't require you to be a car maintenance expert. Of course, if you can don't mind paying $1000 for some light work done on your car, this place is for you."

A ZHOU

"I had a 03 Lincoln town car. My car’s transmission leak oil. The gentlemen in this shop is wonderful. They had wonderful report after job done. Nice service. On time. Nice price. Will come again and again. Nice place."

John Stacey

"First time trying the Craftsman's with my Porsche and couldn't be any happier. The communication and knowledge was excellent and the customer service was by far much better than the dealership or the other independent place I was using. I will be back with all of my cars."

T.J. Ferguson

"EXCELLENT service. Craftsmen was knowledgeable and very transparent about everything that was going on with my car and let me know about a Technical Service Bulletin out on my car that the dealership conveniently forgot to mention. Highly recommend! I will be having my car serviced there from now on."

Bret Halleran

"I called Craftsman because my brakes started squeaking and feeling a little rough. They told me to bring my car in and they would check it out for no charge. It took about an hour and a half because 1. I didn't have an appointment and 2. They perform a full inspection which takes about half an hour. I was very impressed with the inspection - They send you a digital copy which shows everything they inspected, and gives you warnings for other things that might need service. It even had high quality pictures and HD video of the things they checked out. They called me back after the inspection and went over everything with me. Luckily my car was in good shape and just needed the rear brakes cleaned/adjusted. I did have a flat spot in the rear tire but I am going to see if the shop who installed the tires will replace under warranty (thanks to Chris' recommendation). Craftsman staff was very friendly and honest, and I would absolutely recommend you visit them. I will certainly be bringing my vehicle back in the future!"

Certifications and Training

"Now, don't get me wrong, the customer service at this place is great as the other reviews state. Everyone is nice and friendly - however, the wait times are long. They told me 1 hour for an oil change, which is about standard, but it took a full 2 hours.
The biggest reason, I am giving this place 2 stars is their pricing! It's a RIP-OFF. Need filters changed? $100 bucks right there. To literally put 2 filters in? Need headlights replaced? $100 bucks right there. I understand car places tend to be rip offs, but this is something else. I would advise to really find a Youtube video or do a simple Google search if you don't want to be paying an exorbitant amount of money on simple tasks that take 5 minutes and don't require you to be a car maintenance expert. Of course, if you can don't mind paying $1000 for some light work done on your car, this place is for you."

A ZHOU

"I had a 03 Lincoln town car. My car’s transmission leak oil. The gentlemen in this shop is wonderful. They had wonderful report after job done. Nice service. On time. Nice price. Will come again and again. Nice place."

John Stacey

"First time trying the Craftsman's with my Porsche and couldn't be any happier. The communication and knowledge was excellent and the customer service was by far much better than the dealership or the other independent place I was using. I will be back with all of my cars."

T.J. Ferguson

"EXCELLENT service. Craftsmen was knowledgeable and very transparent about everything that was going on with my car and let me know about a Technical Service Bulletin out on my car that the dealership conveniently forgot to mention. Highly recommend! I will be having my car serviced there from now on."

Bret Halleran

"I called Craftsman because my brakes started squeaking and feeling a little rough. They told me to bring my car in and they would check it out for no charge. It took about an hour and a half because 1. I didn't have an appointment and 2. They perform a full inspection which takes about half an hour. I was very impressed with the inspection - They send you a digital copy which shows everything they inspected, and gives you warnings for other things that might need service. It even had high quality pictures and HD video of the things they checked out. They called me back after the inspection and went over everything with me. Luckily my car was in good shape and just needed the rear brakes cleaned/adjusted. I did have a flat spot in the rear tire but I am going to see if the shop who installed the tires will replace under warranty (thanks to Chris' recommendation). Craftsman staff was very friendly and honest, and I would absolutely recommend you visit them. I will certainly be bringing my vehicle back in the future!"