OSS / BSS Solutions

All fixed and mobile telecommunications service providers have physical equipment with embedded software that enables them to offer services. Beyond this embedded network software, there are two other kinds of software that are critical to a service provider's day-to-day business: business support systems and operations support systems.

BSS (Business Support System) software applications are used by operations, customer care, and other functional groups to manage business operations focusing on external business such as billing, rating, sales management, customer-service management and customer databases.

OSS (Operations Support System) software applications allow operations and IT personnel to administer the operational processes focusing on the network and services, including service quality monitoring, network and server performance, logical and physical resources management (also referred to as element and network management), and provisioning.

OSS and BSS are the foundation of a service provider's business. They enable telecom service providers to manage their networks, their business and their customer relations. Furthermore, they are a key part of the Service Delivery Environment (SDE), enabling service providers to deploy advanced IMS, IPTV, Web or "blended" services to their customers.

Network Management:: NetBoss Technologies

NetBoss Technologies, Inc., utilizes a top-down approach that integrates your strategic business level objectives as a part of our Service Assurance Solutions This assures all aspects of your operations are obtaining the maximum advantage possible from the products and services that make up your Service Assurance Solution.

The NetBoss approach is to understand your strategic business level objectives first and then tune everything we do to assure the Service Assurance Solution meets those goals. Although unique for each corporation, strategic goals cascade throughout the organization into many operational goals and even more tactical plans that require applications and staff to deliver the resulting tactics. NetBoss harmonizes those goals, plans, tactics, applications, and people to deliver Service Assurance Solutions that:

Access to cross-functional data to understand and control Customer Quality of Service

Improve end customer experiences

Reduce churn

Increase service use

Improve overall satisfaction

NTI weaves their experience from deploying Service Assurance Solutions in multiple industries into every installation. At NTI we work with you to define and implement the applications necessary to achieve your goals and provide cost-effective solutions through our service and applications:

Customer Care & Billing :: Technotree

Tecnotree Agility™ Convergent Billing is an all-in-one product with a comprehensive set of customer centric care and convergent billing functions. Convergent Billing manages the end-to-end customer lifecycle of all your prepaid, postpaid and hybrid customers. The solution provides all you need to support bundle management, service and account management, rating and billing, collection and debt management. In addition, the solution also contains self-care, and inventory and order management functionality.

• Pre-integrated software modules that can easily be adapted to connect to most applications, such as ﬁnancial systems and ERP systems

Key Benefits

• Reduced complexity for management of the entire subscriber lifecycle for all your subscribers, using one single product

• Enhanced customer experience and improved conversion rate for cross-selling opportunities, by making all customer and service information available to your customer representatives

• Quick time to market for generating new pricing structures and subscription packages

• Reduced operations costs and enhanced customer experience via one single bill providing all the information for all services your subscriber has contracted

Fraud & Revenue Assurance:: WeDo

Revenue Assurance

Revenue Assurance consist of a series of activities that are applied to ensure that the business processes, the organizational structure, controls and the information systems related to revenue cycle (consumption capture, pricing, billing and collections) work together effectively to protect revenues and maximize the working margins.

RAID 7.0 extends the product built-in business logic and adds new fast deployment packages that address specific telecom revenue assurance challenges. These packages have been in line with the industry standards and best practice making it even more flexible to support and integrate with new services and technologies and faster to deploy.

With RAID 7.0 modular approach for the telecom industry, projects can be up and running with the predictability of implementation time, cost, and the outcomes that meets the agreed delivery times. Moreover RAID 7.0 provides the flexibility to integrate with emerging technology as your company grows.

RAID:FMS 7.0 new fast deployment solution combines software, best practices, and services to accelerate the implementation process, providing telecom operators with a fixed-scope and fixed-price offering based on pre-built scenarios and detection techniques.

The new pre-built scenarios and detection techniques offered by RAID:FMS 7.0 allow investigators to intelligently focus on the most urgent and actionable fraud alerts to prevent and reduce losses from high exposure activities. These activities include the following:

RAID:RBV 7.0 ensures that bills are fully validated for total expenditure, as well as for all components of the full invoice. This is achieved by performing independent external audits and verifications procedures to the operators’ rating and billing mechanisms.

Within the RAID Business Assurance software, rating and billing validation follows a modular approach so that organizations can choose the features best suited to their needs.

RAID Rating and Billing Validation provides the following integrated features in one single software module:

Rating Validation
Rating Validation feature recalculates the value xDRs that have been rated by an existing billing/ rating system (e.g. Postpaid Billing System, Intelligent Network node) based on a user-defined rate plan. Rating Validation feature then reports any discrepancies between the original value of the xDR and the recalculated value.

Billing Validation
The Billing Validation feature verifies each billable item before the invoice goes to print by comparing the customer’s historical behavior and statistical data toany additional sources and the invoice itself, at both an aggregated and a detailed level. This level of validation ensures higher accuracy through more consistent analysis of invoices.

Value Added Services :: StreamWide

StreamWIDE surpasses its competition by offering a comprehensive, custom or off-the-shelf value-added-services product line that adapts to all types of core networks, from legacy TDM, 2G, 3G, to LTE, pre-IMS and IMS networks, and serves multiple markets, from online service providers to mobile, landline, business and MVNO operators.

StreamWIDE applications servers are organized by families of services including Messaging, Charging, Multimedia, Marketing, Reachability, Interconnection and Service Creation Environment.

StreamWIDE surpasses its competition by offering a comprehensive, custom or off-the-shelf value-added services product line that provides operators with all the tools and solutions they need to fully maximize earning potential with minimal delays.

The StreamWIDE product line includes the following suite of solutions:

Operators, service providers, and system integrators prefer customized, unique solutions -- they need to develop trials and to launch in a matter of weeks rather than wait for the next roadmap. StreamWIDE opens up the possibility of deploying on-demand solutions in addition to its off-the-shelf product portfolio.

Leveraging StreamWIDE Factory, an in-depth, exhaustive, and agile development environment, StreamWIDE can combine the proven capabilities of its core voice technology with online services or operators’ legacy systems to adapt existing products, create mashups, or even build new specific solutions.

AXIROS

Axiros is a Munich-based software company focused on open service and device management for fixed line and mobile broadband.

Axiros’ Open Device Management solutions enable telcos and manufacturers worldwide to streamline and automate the entire service lifecycle of fixed/mobile broadband networks (DSL, LTE, DOCSIS and Legacy) for both consumer and business market segments.

Axiros products are standard-compliant and interoperable (device agnostic), meaning they work with any device and/or service.

Axiros deploys its products on premise, hosted or in the cloud, making it as much a software company as it is a product company. This unique approach has led Axiros to become the market leader in Europe. Many of the world´s leading telcos are currently using Axiros products to provision and monitor millions of devices in near real-time across the globe.

ASENTRIA Solution

Asentria solutions give communication network operators monitoring, access, and control of the remote or unmanned locations on their network, which enables the Network Operation Center (NOC) to reduce the cost of operating the network and risk of a loss of service. Asentria was an early pioneer in the M2M "Machine to Machine" world, starting over 30 years ago making hardware devices that were designed to query PBX phone switches for data. With the convergence of networks, Asentria began converting the data taken from PBX's and creating alarm messages via SNMP, the Simple Network Management Protocol, across the IP network. Network operators began to use Asentria hardware for more than just PBX's, employing it any time they wished to take some other value and convert it into SNMP, and deliver it to a Network Management Software (NMS). Early adopters included the US Army, who used our devices to convert various environmental data into SNMP values.

Asentria products are now currently in use worldwide in cellular or other wireless networks, cable and DSL networks, and networks related to radio and tv, oil and gas development, electrical or other utilities, highway departments, rail, and the military. Asentria prides itself on having products that are "solid, simple, sensible, and supported", and being a part of some of the largest and most sophisticated networks in the world. Asentria has 1000's of installations worldwide, including individual customers that have over 15000 of our devices deployed.

FRIENDLY

Friendly Technologies a leading provider of carrier-class device management software for the IoT/M2M, Smart Home and Triple Play services. Our “best-of-breed’ approach enables service providers to manage multiple types of devices on one platform and avoid device dependency. Friendly is using standard protocols, such as TR-069, OMA-DM, LWM2M, MQTT, SNMP and non-standard protocols as well.

Established in 1997, Friendly's solutions are already in use by over 200 carriers, xSPs and mobile operators around the world. Friendly Technologies allows service providers and their customers to control, monitor and manage any type of devices: routers, STBs, RG, mobile hotspots, Smart Home hubs, sensors, appliances, smartphones, dongles, IP phones, M2M devices, smart power and water metering devices, healthcare devices and more.

Friendly’s platform enables customers to automatically connect and provision new devices, monitor QoE, configure and update firmware remotely, and streamline their support services, while its server and cloud-based solutions offer analytical insights to service providers.

SIGOS

Founded in 1989, SIGOS is the worldwide leader in automated end-to-end active testing and Fraud Detection of telecommunication networks and services.

Our scalable and entirely customizable solutions enable network operators, over-the-top (OTT) content and solution providers, carriers and regulators to fully understand Quality of Service and Quality of Experience from an end-user perspective.

We have over 440 customers in the telecommunications industry, including most of the top 100 operators, which benefit from our comprehensive range of active testing, tracing and reporting solutions across all technologies (2G, 3G and LTE).

The company headquarters is in Nuremberg, Germany, where our products are developed. With the acquisition of Meucci Solutions NV in 2014 SIGOS added the market leading Fraud Solutions to its portfolio. Our international expert staff of more than 250 employees speak over 30 languages and are passionate about communications. The network of SIGOS authorized partner companies and representatives in over 50 locations across the globe completes our worldwide presence.