MiituuCX

Building stronger customer relationships

Video is a powerful way to build a more intimate and emotive customer service experience. The problem is real time video solutions demand a lot of agent and customer time and the experience is not easy to save, repeat & re-use.

At a time when customer service is becoming less personal, think endless automated call centre response options and robotic online chat, MiituuCX brings back the human touch and provides a valuable alternative to time-consuming real time customer interaction.

What is MiituuCX?

MiituuCX is a customer service channel which allows customer service agents to exchange video, images and screen recordings with customers, all in non real time. This approach increases 2 way understanding and engagement with customers, reduces live call volumes, speeds contact centre workflows and increases the “right 1st time” response rates. What's not to like?

MiituuCX is a White Label solution which can be integrated to existing customer management systems using our API (such as CRMs), to enhance customer service demand handling processes and workflows.

Try the generic MiituuCX channel for yourself

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