When entering a building to respond to a crisis call, officers should remember that...

Someone could be lying in wait to ambush or kill them.

Immediately upon arrival, the officer should assess the subject's...

Physical, intellectual, emotional, and risk status.

Who must the officer manage during a crisis situation?

-Victims-Witnesses-Suspects

Crises may become more volatile if the officer injects...

his or her personal mood, bias, or prejudice

What is the goal when managing a scene during a crisis situation?

To restore or maintain order.

When managing a scene during a crisis situation, to reduce tension and calm the situation, an officer could...

Physically separate the disputing parties.

When managing a scene during a crisis situation, why should an officer direct persons to specific seats?

To reduce disputants' mobility and limit their access to weapons, exits, or other disputants.

When trying to calm an angry individual or defuse a situation, the officer should keep in mind...

The concepts of proximity and personal space.

To calm a situation and reduce tension, how can an officer reduce the noise level?

-Ask bystanders to leave-Request that disputants talk more quietly-Turn off other noise sources (tv's, radios)

_____ may calm disputants by forcing them to focus on the officer instead of the problem.

Quietly speaking

The officer can identify the person in crisis through...

Observation and by asking questions

When gathering information about the crisis situation, the officer should ask _____ questions that encourage conversation and explanation and avoid _____ questions.

Open-ended, closed.

Examples of intervention options during a crisis include...

-Relocating the person to a safe environment-Taking the person into custody if he/she commited an arrestable offense-Initiating an involuntary treatment referral via the Baker or Marchman Acts if criteria exist-Making referral services-Arranging for or providing transportation

To understand the requirements regarding effective interactions with persons with disabilities, a law enforcement officer must understand the _____.

Americans with Disabilities Act (ADA)

The _____ is a federal civil rights law that prohibits discrimination against people with disabilities and requires common places used by the public to provide an equal opportunity for access.

Americans with Disabilities Act (ADA)

According to the ADA, an _____ is a person who has a physical or mental impairment that substantially limits a major life activity, has a record of such impairment, or is regarded as having such an impairment.

Individual with a disability

An _____ is defined as any mental or physiological condition that impedes the completion of daily tasks using traditional methods.

Impairment

Blindness, severe breathing limitation, deafness, inability to use arms or legs, paranoia, or schizophrenia are all examples of _____.

_____ states that no qualified individual with a disibility shall be discriminated against or excluded from participation in or sharing the benefits of the services, programs, employments, or activities of a public entity.

Title II of the ADA

In the event a disabled person with a service animal is arrested, the officer must...

Arrange care for the service animal.

In disability awareness, the officer should explain the _____ in terms the subject can understand, keeping in mind that the subject's vocabulary and understanding of the concept of _____ might be limited.

Miranda rights, rights

In disability awareness, whenever possible, an officer should ensure that someone who knows the individual is _____, and the officer should _____ the interview.

Present, videotape

In disability awareness, after an interview, the officer should inform the _____ and document the disability in the report regarding the interview.

State Attorney's Office

_____ is an impairment of the mental or emotional processes that exercise conscious control of one's actions or of the ability to percieve or understand reality, which imparment substancially interferes with a person's ability to meet the ordinary demands of living, regardless of etiology.

Mental illness

_____ is not directly related to intelligence and occurs in people of all intellectual abilities.

Mental illness

Mental illness is addressed in _____.

Chapter 394, F.S.

Mental illness may be temporary and usually occurs in ______ or _____.

Factors why some people with mental illnesses stop taking their medication include...

-They do not believe they need it.-Side effects outweigh the benefits of medication-Lack of money to fill prescriptions-Transportation to get the medication-No support from family or friends-Past experiences w/ mental health system-Misinformed about benefits from medication-They may feel medication is harmful.

Another mental illness symptom may be part of a slow, deteriorating process, such as the dementia associated with _____.

Alzheimer's disease

When observing someone who displays mental illness symptoms, an officer should consider that the situation may be _____.

A medical emergency

According to Florida Statute 394.459, what are the rights of people with mental illnesses?

What are factors an officer should consider to determine if an individual with a mental illness can be released into the community?

If the person...-Has a residence or stable housing-Has an established support system in community-Is actively experiencing symptoms that are severe or impair the ability to function-Satisfies the criteria for protective custody or involuntary treatment

If the individual with mental illness symptoms is willing to seek treatment, the officer should ask him or her to submit to a _____.

Voluntary examination

A _____ is a decision by an individual to seek psychiatric evaluation for symptoms that may be due to a mental illness.

Voluntary examination

To submit to a voluntary examination, the individual MUST be...

-Compotent-Able to make a decision-At least 18 years of age

The _____ provides for emergency service and temporary detention for evaluation and voluntary or involuntary short-term community inpatient treatment, if necessary.

Baker Act

A person may be taken to a recieving facility for involuntary examination if there is reason to believe that they have a mental illness and because of the mental illness the person...

-Has refused voluntary exam after conscientious explanation & disclosure of the purpose of the exam-Is unable to determine for him/herself whether exam is necessary and without care or treatment the person is likely to suffer from neglect or refuse to care for him/herself-There is a substantial likelihood that without care or treatment the person will cause serious bodily harm to him/herself or others in the near future, as evidenced in recent behavior

When a person is Baker Acted he/she must be examined within _____ of arrival upon admission to a recieving facility.

72 hours

In a Baker Act situation, if the exam does not determine the person meets the criteria for involuntary treatment under Florida Statute, the person...

Must be released unless he/she consents to voluntary treatment.

If probable cause of a crime exists, the officer may decide that _____ is the appropriate intervention for a person with a mental illness.

Arrest

If the subject with a mental illness is arrested for a _____ the officer should transport the individual to an appropriate recieving facility.

misdemeanor

With mental illnesses, a misdemeanor criminal charge can be handled by...

-A Notice to Appear-Referral to State Attorney for arrest warrant-Or another action according to department policy.

When a person who satisfies Baker Act criteria is taken into custody for a _____, he or she should be transported to jail unless emergency medical treatment is necessary.

Felony offense

At booking, the officer must notify the detention supervisor of the arrestee's mental illness and document the Baker Act criteria on the _____.

Arrest advisory

If the subject with mental illness symptoms agrees to a voluntary exam, he/she can be transported to the medical facility by...

-Family-Friends-Support agency personnel

When transporting a person for a involuntary exam under the Baker Act, in addition to a normal incident report, the officer must complete a form called the _____.

Report of Law Enforcement Officer Initiating Involuntary Examination

The Report of Law Enforcement Officer Initiating Involuntary Examination is commonly referred to as a _____.

BA-52

When completing the Report of Law Enforcement Officer Initiating Involuntary Examination form, the officer is required to...

Cite specific criteria under Florida Statutes that make the individual eligible for involuntary examination.

_____ means significantly sub-average general intellectual functioning existing concurrently with deficits in adaptive behavior that manifests before the age of 18 and can reasonably be expected to continue indefinitely.

Mental retardation

A mental disability resulting from a _____ is not considered mental retardation unless the affected person is less than 18 years old.

Head injury or disease

A child under the age of 18 who suffers severe brain damage from a fall is considered to have _____, even if the child was of normal intelligence before the fall.

Mental retardation

Mental retardation is not considered to be a _____.

Mental illness

Mental retardation is a lifelong condition and is addressed in _____ F.S.

Chapter 393

_____ is characterized by slow intellectual development and requires development evaluation.

Mental retardation

_____ cannot be cured but the individual's capabilities and independence may be enhanced.

Mental retardation

What are the four levels of mental retardation?

-Mild-Moderate-Severe-Profound

The majority of individuals with mental retardation are at the _____ level of retardation and may not be easily identifiable.

Mild

Persons with _____ & _____ levels of mental retardation are often victims of a criminal act committed by caretakers or family.

Severe & Profound

Individuals with _____ & _____ levels of mental retardation may cover up their disabilities and appear "normal."

Mild & Moderate

At the _____ retardation level people can learn academic and prevocational skills with special training and normally live and work within their community.

Mild

Individuals at the _____ retardation level can be independent in familiar surroundings but may be frustrated by unfamiliar surroundings and circumstances.

Moderate

Individuals at the _____ retardation level can learn functional academic skills and may be able to perform semiskilled work under supervised conditions.

Moderate

An officer should not ask questions about possible reasons for someone's behavior but should...

-Ask one question at a time.-Explain unfamiliar terms such as "lawyer," "right," and "evidence."

Indviduals with _____ may not be able to distinguish between abstract and concrete thought.

Mental retardation

An officer should watch interviewees with mental retardation for clues because they might be...

-Easily intimidated-Eager to please-Generally in agreement with authority

The _____ provides information and support to individuals and agencies working with persons with mental retardation.

Association of Retarded Citizens (ARC)

The two major types of communication disabilities are _____ & _____.

-Hearing impairments-Speech impairments

Identify the rights of a person with a communication disability.

-They have the right to be heard, even if it means bringing in an interpreter.-They may not be excluded or segregated from services.-They may not be denied services.-They may not be treated differently.

A _____ is a physiological condition that causes difficulty in producing sound or understanding language, including reading and writing.

Speech impairment

Stuttering and slurring of words are common examples of _____.

Speech impairments

A _____ refers to any degree of hearing loss.

Hearing impairments

The two classifications of hearing loss are _____ & _____.

-Hard of hearing-Deafness

A person who is _____ my suffer from a hearing loss but not to the extent that he or she must rely on visual communication.

Hard of hearing

_____ is a hearing loss of such severity that the individual must rely on visual tools such as writing, gestures, and lip-reading to communicate.

Deafness

A large majority of Florida cases involving defendants who are _____ are dismissed because of events occuring before Miranda rights are explained.

Hearing impaired

_____ is the ability to understand what is being said by watching the lips, facial expressions, and body language of the other speaker.

Lip-reading

_____ is the least effective form of visual communication.

Lip-reading

When communicating with a person with a heaing impairment, an officer should...

speak to the person face to face.

If an interpreter is being used, the officer should...

still speak directly to the individual with the hearing impairment and not the interpreter.

Some persons with _____ may have poor balance and/or slurred speech and therefore may appear intoxicated.

Hearing impairments

The _____ for the Deaf should be supplied in writing and conveyed by a sign language interpreter to the suspect's level of understanding.

Miranda Rights

A person who is _____ cannot knowingly waive his or her rights unless the warning is given in his or her language.

Deaf and has limited understanding of the English language

When dealing with the deaf, a(n) _____ may be required in situations such as interviews, interrogations, arrests, Miranda rights advisory, court appearances, and trials.

Interpreter

A qualified _____ is a person who can both recieve and express information and interpret it effectively, accurately, and impartially.

Sign-language interpreter

The ADA defines _____ as a funtional limitation that affects one or more of a person's limbs.

Mobility impairment

_____ refers to a loss or partial loss of vision.

Vision impairment

The types of vision impairments that an officer will encounter most often are _____ & _____.

-Blindness-Partial sight

_____ is a functional loss of vision.

Blindness

_____ is a visual impairment in which, after correction, objects still look dim or out of focus.

Partial sight

_____ is a developmental disability that occurs in early childhood and continues throughout adulthood, which may result in difficulties with learning, communication, and social interaction.

Autism

What are some communication challenges of an individual with autism?

-Nonverbal or limited verbal skills-May not respond to strangers-May repeat words or phrases-Difficulty expressing his or her needs

Identify characteristics of an individual with autism.

-Behaviors such as throwing tantrums or showing distress for no apparent reason-May flap their hands, rock themselves, exhibit attachment to objects-May laugh, giggle, or ignore someone's presence-May be sensitive to light, sound, & touch-May be insensitive to pain-May have no real fear of danger

Some elderly people suffer from chronic medical conditions, such as _____ or _____, that result in residual disabilities requiring long-term care.

-Dementia-Alzheimer's disease

_____ is an organic, progressive mental disorder characterized by loss of memory, impairment of judgment and abstract thinking, and changes in personality.

Dementia

Other physical and emotional conditions that tend to affect the elderly group more than other population groups include _____, _____, & _____.

-Incontinence-Bed sores-Dehydration

Factors that put the elderly at risk for suicide include...

...debilitating physical illnesses, often accompanied by severe pain, the death of a loved one, the loss of independence, and financial inadequacy.

The 24-hour resource available to take reports of suspected cases of abuse

1-800-96-ABUSE

The Florida Elder Help Line at _____ provides a wide range of information to help older citizens obtain specific local services.

1-800-96-ELDER

Identify suicide indicators.

-Individual talks about committing suicide-Attempts intentional self-injury-Sketches death related drawings-Despair over the loss of a loved one-Depression caused by life stressors-Lack of interest in daily activities-Hopelessness for the future-Giving away personal belongings-Lack of interest in eating-Dependence on drugs or alcohol

When responding to a call involving a suicidal person, a law enforcement officer can provide assistance through either _____ or _____.

-Intervention-Referral

_____ is the use of a substance that alters physical or mental function.

Substance use

_____ can be legal or illegal, theraputic or recreational, and can be done by sniffing, snorting, inhaling, swallowing, drinking, smoking, or injecting the substance or absorbing it through the skin.

Substance use

_____ is the continued use of a substance, for nonmedical reasons, despite the knowledge that the substance causes adverse effects on an individual's social or occupational life and psychological or physical health.

Substance abuse

_____ is the compulsive use of substances to the point where the user has no effective choice but to continue use due to uncontrollable physical or psychological cravings for the substance.

Substance dependence

_____ may lead an individual to increase the dosage of the substance due to an increased tolerance.

Substance dependence

Some factors that can contribute to substance dependence include...

-An addictive personality-The personal history of the dependent person

_____ is the condition in which a person feels that he or she needs drugs in order to cope with problems, function better in life, or feel different, whether or not there is a physical addiction.

Psychological dependence

_____ is the condition in which the presence of a drug or alcohol is required to maintain normal functioning of the central nervous system.

Physical dependence

_____ is a state of physical and/or psychological dependence on a substance.

Addiction

When use of the substance is discontinued, _____ symptoms occur.

Withdrawal

_____ refers to the physical and mental symptoms that occur after chronic use of a drug is reduced or stopped.

Withdrawal

_____ is a condition in which higher doses of a drug are required to produce the same effect as the initial use.

Tolerance

_____ is the process of allowing the body to rid itself of a drug while managing the symptoms of withdrawal and is often the first step in a drug treatment program.

Detoxification

_____ is the accidental or intentional use of a dangerously large amount of a substance.

Overdose

Symptoms of _____ vary depending on the drug, but can include agitation, confusion, cramps, sweating, and convulsions.

Withdrawal

In addition to local community resources, the _____, _____, and _____ provide assistance for alcohol and substance abusers.

-Hal S. Marchman Act-Drug courts-Ex parte court orders

The _____ provides substance abusers with access to emergeny service and temporary detention for evaluation and treatment.

Marchman Act

In exchange for successfully completing a treatment-based drug court program, the court may...

-Dismiss the original drug charge-Reduce or set aside the sentence-Propose a lesser penalty-Offer a combination of the above.

A(n) _____ may be obtained by the filing of a petition by one party, without notice to any other party, stating that a person appears to meet the criteria for involuntary examination.

Ex parte court order

The _____ places all subtances regulated under existing federal law into one of five schedules.