ROL Cruise customer experience rating 4.8/5

good personal and efficient service

I will use ROL cruise in the future, they seem to care.

I would certainly recommend them for being a helpful and friendly service.

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries
A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you
.

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

The Ship

On Empress of the Seas®, that “you only live once” philosophy means just a few days are packed with moments that count. Seek further, unwind like you mean it, and do it all your own way. With fast and early boarding, dining what you want when you want it, and longer stays in port. Enjoy a sunset on every cruise and decadent Sunday brunch with a complimentary Mimosa or Bloody Mary every day of the week. And the party does not stop onboard. Every night is Saturday, with live music, amazing entertainment, and dancing the night away at Boleros Latin lounge.

Policies

This website is operated by Reader Offers Ltd (ABTA F9255 & W6277, ATOL 6010) trading as ROL Cruise.
Financial Protection: The flight-inclusive holidays on this website are financially protected by the ATOL scheme.
When you pay you will be supplied with an ATOL Certificate. Please ensure that the details shown on your ATOL certificate are correct.