Guest Services Representative

Welcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards. Responsible for ensuring guest satisfaction and product quality standards are met via guest check in, check out, room reservations, changes and cancellations, guest requests, etc. Must be able to multi-task professionally in a fast paced environment. Possess technical knowledge and aptitude.

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:

Report loss prevention/security of any guest reports or theft to management.

Report and record accidents, injuries and unsafe work conditions to management.

Coordinate with housekeeping department on room statuses frequently during the day.

Coordinate with maintenance department on any guest reported or observed problems.

Stock, the pantry/suite/gift shop.

Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.

Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.

Qualifications & Requirements:

Excellent verbal and communication skills required.

Proficient in English. Bi-lingual a plus.

Ability to attend and complete job and Brand training.

Self-starter with effective leadership skills.

Proficient with current technologies and software inclusive of business applications.

Must be able to work a flexible schedule.

Be organized and work well in a fast paced team environment.

Have an outgoing personality.

Maintain professionalism at all times.

Stand for an extended period of time.

Move, lift, carry, push, pull and place objects weighing less than or equal to 105pounds without assistance.

Previous hospitality experience preferred.

High School Diploma required; College Degree is a plus.

** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily.

(ref. 30460)

Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

About Us

Platinum Companies is a vertically integrated, real estate development and hotel management firm. With over a 1000 rooms in three states, numerous landholdings, and more than 400 employees, Platinum has established itself as a successful regional company well-positioned for expansion. The management and development synergies allow the Company to realize efficiencies and make strategic maneuvers with ease. Platinum intends to continue to expand the portfolio through strategic partnerships and innovative technology. With the industry knowledge accrued and brand relationships built over a 35 year lifespan, Platinum companies has the expertise and experience to aid in all aspects of a hospitality development project.

Job Info

Murfreesboro, TN

Fairfield Inn & Suites Murfreesboro

Posted on:
08/07/2018

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Job Profile Summary:

Welcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards. Responsible for ensuring guest satisfaction and product quality standards are met via guest check in, check out, room reservations, changes and cancellations, guest requests, etc. Must be able to multi-task professionally in a fast paced environment. Possess technical knowledge and aptitude.

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:

Report loss prevention/security of any guest reports or theft to management.

Report and record accidents, injuries and unsafe work conditions to management.

Coordinate with housekeeping department on room statuses frequently during the day.

Coordinate with maintenance department on any guest reported or observed problems.

Stock, the pantry/suite/gift shop.

Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.

Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.

Qualifications & Requirements:

Excellent verbal and communication skills required.

Proficient in English. Bi-lingual a plus.

Ability to attend and complete job and Brand training.

Self-starter with effective leadership skills.

Proficient with current technologies and software inclusive of business applications.

Must be able to work a flexible schedule.

Be organized and work well in a fast paced team environment.

Have an outgoing personality.

Maintain professionalism at all times.

Stand for an extended period of time.

Move, lift, carry, push, pull and place objects weighing less than or equal to 105pounds without assistance.

Previous hospitality experience preferred.

High School Diploma required; College Degree is a plus.

** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily.

(ref. 30460)

Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

About Us

Platinum Companies is a vertically integrated, real estate development and hotel management firm. With over a 1000 rooms in three states, numerous landholdings, and more than 400 employees, Platinum has established itself as a successful regional company well-positioned for expansion. The management and development synergies allow the Company to realize efficiencies and make strategic maneuvers with ease. Platinum intends to continue to expand the portfolio through strategic partnerships and innovative technology. With the industry knowledge accrued and brand relationships built over a 35 year lifespan, Platinum companies has the expertise and experience to aid in all aspects of a hospitality development project.