Frequently Asked Questions

Traffic Management

How do I report problems with traffic devices such as signs, traffic lights, crosswalks, etc., in Moncton?

Please contact the City of Moncton’s Dispatch Centre at 506-859-2643.

Does the City count traffic on streets and is the information available?

The City of Moncton conducts traffic counts each year. The Traffic Count Program compiles and analyzes vehicle counts, pedestrian counts, vehicle axle counts, and speed. Request for information must be made in writing to the City of Moncton’s Engineering and Environmental Services transportation coordinator at:

Snow Removal

Why does the plow leave snow at the end of my driveway?

Snow that is cleared from the road surface must be piled along the curb edge. There is no practical way to avoid leaving snow in a driveway.

How many times does the plow pass by?

The number of passes depends on the accumulation and duration of the snowfall. Often, an additional pass is required after the storm in order to widen the roadways and push back the snow.

How much of the road will be cleared?

City of Moncton policy states that crews strive to clear the road surface as close to the curb as possible. This is to expose storm drains so they are able to collect water from melting snow and ice. Widening of the streets also minimizes potential conflict between vehicles and pedestrians. Plows may not be able to achieve the required clearance on the first pass and be required to pass by again.

What can I do to help snow removal crews keep streets safe and clear?

The following safety tips will help us keep roads clear of snow and safe for drivers and pedestrians:

Keep children informed about winter road safety. Avoid digging tunnels near roads or in snowbanks, as cars and snowplows can come by at any moment. Because of the high snowbanks, a driver’s visibility is reduced.

Walk on sidewalks if possible. If this is not possible, walk against traffic on the side of the road. Wear reflective clothes at night.

Remove any ornaments or decorations placed near the street, as they could be damaged by snow removal activities.

Place garbage at the end of your driveway, and not on top of snowbanks. If you think a snowplow will be passing shortly, wait until after it has passed to place your garbage curbside. If your garbage was not picked up because of a storm, please remove it from the curbside and wait until your next garbage collection day.

In accordance with the City of Moncton By-law T-310, it is not permitted to park a vehicle on any Moncton street from December 1 to April 15 between 12 a.m. and 7 a.m. This measure is necessary in order to allow for efficient and safe snow removal and ice control operations.

During a storm, the City requests that vehicles not park on City streets so that snow removal operations can be as effective as possible.

Crews strive to clear all fire hydrants and storm drains as quickly as possible, but you can do your part by shoveling out fire hydrants and storm drains near your home.

Why aren’t all sidewalks plowed?

Each year, City Council approves a sidewalk clearing program that specifies the sidewalks that are to be plowed. View the approved Sidewalk Snow Clearing Plan.

Under the current sidewalk snow plan, approximately 50 per cent of the total sidewalk network is plowed. The criteria for selection for prioritized sidewalk plowing is based on parameters such as pedestrian and traffic volumes, proximity to schools, hospitals, special care facilities, businesses and bus routes.

Are sidewalks salted and sanded?

In order to keep sidewalks safe for pedestrians, sand or a sand/salt mixture is applied. It is much more difficult to keep sidewalks clear of ice than with roads since water is often trapped by the banks of snow where it often melts and re-freezes daily. The City encourages pedestrians to be careful when walking in winter, especially if the concrete or pavement cannot be clearly seen.

Parking

When does the Overnight Winter Parking Restriction take effect?

In accordance with the City of Moncton By-law T-310, it is not permitted to park a vehicle on any Moncton street from December 1 to April 15 between 12 a.m. and 7 a.m. Non-compliant vehicle owners are subject to a fine and their vehicle could be towed at their expense.

How can I find parking in Downtown Moncton?

All information related to downtown parking can be found in our Parking section.

Where can I find by-laws related to parking?

All by-laws related to parking can be found in By-law T-310, “Regulation of Traffic, Parking and Use of Streets.”

Where can I pay my parking ticket?

Payments may be made in person at the City Hall Revenue Office, located at 655 Main Street Monday to Friday between the hours of 8:30 a.m. and 4:30 p.m. Payments can also be mailed in the form of cheque or money order made payable to “City of Moncton,” along with the completed ticket, to:

Revenue OfficeCity Hall655 Main Street Moncton, N.B. E1C 18E

Payments can also be made by over the phone by calling 506-853-3588. Visa, MasterCard, and American Express are accepted.

Potholes

What causes potholes?

Streets tend to show their age in various ways; the most common sign is a pothole. Typical causes are pavement cracking combined with heavy traffic. Cracks allow water to get under the asphalt, and when the water freezes during winter, it expands to four times its volume creating pressure on the surface. In spring, when the ice and snow melt, the water seeps out, leaving a hollow hole under the street surface. When vehicles go over theses sections, asphalt crumbles, and potholes are born.

How does the City repair potholes?

Because asphalt plants don’t open until the end of April, and potholes start forming with the return of milder weather, City of Moncton Public Work crews apply cold patch asphalt, which fills in potholes until they can be fixed permanently. City of Moncton uses approximately 300 to 400 tonnes of cold patch during the winter months.

Once asphalt plants are open, contractors are scheduled to fix potholes more permanently. Work generally starts around the end of April, and finishes around the end of June, weather permitting. Crews generally start with main arterials, then work their way to secondary streets.