Summary of results of Customer Satisfaction Survey 2015

In October 2015, Cory Environmental conducted a customer satisfaction survey for the Waste and Recycling Collection, Street and Beach Cleansing Services. The summary results are outlined below:

Collection Services

95% satisfied with the non-recyclable waste collection service (up 5% on 2014)

92% satisfied with the recycling Collection Service (up 11% on 2014)

89% of respondents use the recycling collection service.

Most residents recycle all items collected. However 75% don’t recycle textiles through the service and 38% do put out mixed plastics. Mixed plastics aren’t currently collected although a trial scheme has recently commenced to do so.

45% of those surveyed use the recycling banks with glass and newspapers and magazines being the materials most likely to be taken there for recycling

Most people were satisfied with the recycling banks appearance, cleanliness and capacity

Most of those surveyed either use the HWRC (household waste and recycling centre) facility or home compost their green waste; 21% use the Garden Waste permit scheme

Of those who used the Garden Waste permit scheme 97% were satisfied.

Street cleansing

72% of those surveyed were satisfied with the street cleansing service in the area they live

In their local town or city centre 88% were satisfied with the cleansing service

For local beaches 88% were satisfied or ambivalent about the cleansing service. This includes all beaches not just those cleaned by Cory.

By far the majority of people (over 90% in all cases bar flytipping) did not report street cleansing issues to the Council. Of the few that did the majority of complaints were about dog/waste bins being full or a dead animal requiring removal. Of those that complained 91% satisfied with the response to the complaint.

Summary of results of Customer Satisfaction Survey 2015

In October 2015, Cory Environmental conducted a customer satisfaction survey for the Waste and Recycling Collection, Street and Beach Cleansing Services. The summary results are outlined below:

95% satisfied with the non-recyclable waste collection service (up 5% on 2014)

92% satisfied with the recycling Collection Service (up 11% on 2014)

89% of respondents use the recycling collection service.

Most residents recycle all items collected. However 75% don’t recycle textiles through the service and 38% do put out mixed plastics. Mixed plastics aren’t currently collected although a trial scheme has recently commenced to do so.

45% of those surveyed use the recycling banks with glass and newspapers and magazines being the materials most likely to be taken there for recycling

Most people were satisfied with the recycling banks appearance, cleanliness and capacity

Most of those surveyed either use the HWRC (household waste and recycling centre) facility or home compost their green waste; 21% use the Garden Waste permit scheme

Of those who used the Garden Waste permit scheme 97% were satisfied.

Street cleansing

72% of those surveyed were satisfied with the street cleansing service in the area they live

In their local town or city centre 88% were satisfied with the cleansing service

For local beaches 88% were satisfied or ambivalent about the cleansing service. This includes all beaches not just those cleaned by Cory.

By far the majority of people (over 90% in all cases bar flytipping) did not report street cleansing issues to the Council. Of the few that did the majority of complaints were about dog/waste bins being full or a dead animal requiring removal. Of those that complained 91% satisfied with the response to the complaint.