Frequently Asked Questions

Q Will anyone have access to my product ideas?

A Your product ideas are safe with us! Privacy is a Viral Launch core tenent value and top priority when
handling our customers’ sensitive data. Your search history and pinned ideas are not used or shared with
anyone.

Q What is the difference between Product Discovery and Market Intelligence?

AProduct Discovery is used to find new product ideas. You can use our Product, Keyword, Brand or Category
search to find high-potential products that match your exact business goals. Once you have an idea, you
then use Market Intelligence to do in-depth market analysis to validate your product idea.

Q Will my subscription automatically renew?

AYes. You can cancel your subscription in Account settings prior to the next renewal period to end your
subscription.

Q Can I cancel my subscription?

AYour payment is non-refundable and your service will continue to the end of the billing cycle. Subscription
plans are recurring but can be canceled prior to the next renewal period. See our
Terms of Service for more detail.

Q Is there a free trial?

AYes! Create a free account and you will have access to a few free searches in each category. No credit
card required.

As competition continues to increase on Amazon, the only way to launch a sustainable, wildly profitable Amazon
product is to capitalize on every customer interaction. From optimized content and beautiful photography to well
designed packaging and engaging email follow-ups, Viral Launch helps do just that.

We will soon begin building our audience in
China. We are excited to help you grow your Amazon
China business soon!

We will soon begin building our audience in
Mexico. We are excited to help you grow your Amazon
Mexico business soon!

Frequently Asked Questions

Q Will my product "stick" on page 1?

A The question is not, will a listing
stick, it is will the listing
sell. Sales drive keyword ranking. If your product is not selling, it will not maintain a page
1 ranking. If your listing converts and people want to buy your product, then yes you will stick
page one rankings very well. We suggest working with one of our Amazon seller coaches to prepare
your listing to convert well once it is ranking! It may also be appropriate to run a maintenance
launch to help supplement sales.

Q What keyword should I target and how many units do I need to give to rank page one?

A The answer to this question is very dynamic. As a seller, you always want to rank for the
most relevant keywords possible. Oftentimes, the most relevant keywords are also the most competitive;
meaning a larger giveaway is necessary in order to achieve that coveted page one ranking. To make
this dream a reality, our Account Executive team performs keyword research based on your product
in relation to the market, conversion data, and also takes into account your unit giveaway threshold.

Our Account Executive team has experience launching thousands of products and will always do what
it takes to make your product successful. We will craft the optimum launch strategy specifically
catered to your product and your needs as a business owner.

Q Will giveaways also earn me reviews?

A Viral Launch is not a review service and the sole purpose of the platform is to drive keyword
ranking to bring you more visibility and help you to sell more effectively. Due to Amazon Terms of
Service, we cannot ask for or incentivize reviews through our platform. In most cases, buyers are
able to leave reviews after purchasing your product but you should not expect a large volume of reviews
from this service.

Q Am I guaranteed to reach page one for my targeted keyword?

A While results are not guaranteed, our Account Executive team can offer a custom launch strategy
specific to your product and the market you are selling in based on the sales of your competitors
as well as data from over 10,000 previous successful launches through Viral Launch. You can contact
our Account Executive team at launches@viral-launch.com to receive a custom launch strategy and product
consultation.

Q Can I use coupons for international launches and listings?

A We do not allow coupons on international services because these services are already offered at a discount.

Frequently Asked Questions

Q How does Viral Launch know which keywords to include in my listing copy?

A We determine the most relevant keywords for your product using: In-house data collected
from our 20,000+ product launches. Third party tools. And product, market, and competitor research.

Q Why should I use Viral Launch in building my listing as opposed to writing it myself?

A Decent copy does not work in the ultra competitive market Amazon is today. Even Steve Jobs,
a great business mind did not write Apple's sales copy. He left it to his expert staff of marketers
and branders. We are sure you are intelligent and competent enough to write decent copy, but the
experience and skill of our experts allow you to employ an industry leading product listing which
is necessary to getting ahead of the competition.

Q When will I see my keywords indexed after implementing a new listing?

A Keyword indexing can take as little as a few minutes and as much as 48 hours. Generally within
a few hours your keywords will be completely indexed.

Q Will I rank on page 1 once my keywords are indexed?

A Yes and no. For long-tail low competition keywords with little to no sales, you may find your
product ranking well, but for more competitive keywords, you will have to do more to prove your relevance.
The best way to prove relevance is through sales! Make sure that your listing is well optimized before
driving sales or you will never find your product ranking!

Q Can I use coupons for international launches and listings?

A We do not allow coupons on international services because these services are already offered at a discount.

Frequently Asked Questions

Q Do you adhere to Amazon's TOS with the photos you provide?

A Per Amazon's given guide on adding images
here. We provide a "MAIN"/Hero image with a white background containing minimal to
no propping, none of our photos contain graphics/text nor are they digitally rendered.

Q I see a lot of photos on Amazon containing graphics or text. Can you create one for me?

A Graphics and text within an image are used to convey a message or highlight a feature. With
creativity and logic we are able to properly illustrate or convey any message through pure photography.
We have personally seen products suspended for noncompliant product photos and do not want to put
our clients in that position.

Q What kind of models do you use?

A The majority of products will not need the use of models. For products that lend themselves
to being shot with models we will select models based upon your product's customer demographic.