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The Lethal Weapon at MediNinja: The Main Reason Why Customers Keep Coming Back

If at all, not so many buyers love the lack of protection over purchased goods. MediNinja.com knew this before crafting their lethal weapon to protect customers’ interest and investments.

August 29, 2016 – Marietta, GA, United States – Customers will either love it or return it when they buy any hearing aid product at MediNinja.com. Much more than increasing sales and keeping the profit rolling in, the company value the satisfaction of customers. With the existence of an easy and convenient return policy, buyers feel safe purchasing their products and keep coming back for more. An arsenal fortified with a 45-day in-home risk-free product trial, one-year warranty, and 15% discount off hearing aid(s) purchase price if buyers lose or damage their hearing aid(s) in the first year of ownership protects the investments and boost the confidence of customers.

Contrary to popular belief that the older people are affected by hearing loss the most, it is entirely false. Hearing loss is a national problem that has all age groups entangled in its tentacle, similar to vision impairments. In most cases, high frequencies escape first from the hearing after which the ability to hear comes to a gradual decline. At this moment, the brain has less support distinguishing sounds and words. To help the situation, audiologists often recommend hearing aid.

Hearing aids are made by different brands and sold for various ranges of price. Since it is imperative to address any indications of poor hearing to counter its adverse effects and improve overall health, the cost and satisfaction of hearing aids should not, however, be a thorn in the flesh of nearly 28 million hearing loss patients. MediNinja.com shares this ideology; hence, the reason it retails extremely affordable hearing aid products with flexible policies that ascertain customers’ satisfaction.

As revealed by the manager of MediNinja Charlie Helms, the company’s core value places the customers and their satisfaction in high esteem. “Our ideology goes beyond providing people low-cost products that offer significant benefits. Our customers’ satisfaction over whatever they purchase has always come first to mind as an institution. When we solved the problem people had buying expensive medical products by listing products from manufacturers such as EarCentric, we went a step further. We wanted to give our customers access to affordability and at the same time, give them security over every penny they spend procuring these products.”

Helms further stated, “To actualize this dream, we came up with series of policy that has made it easier and more appealing for people to purchase these products from us. Customers can just return any procured product if they do not like it. It is that simple so far they play by the rule guiding the return policies.”

Speaking of policy, MediNinja offers buyers a 45-day in-home risk-free product trial that allows customers return their hearing aid(s) within 45 days of procurement for a full refund if they are not satisfied with it. However, according to clinical studies, the brain always need time to adapt to new hearing aids, so the company recommends a minimum trial period of 21 days. Returning hearing aids before 21 days from invoice date incurs additional 10% early return fee. More importantly, the products must be in good condition and have a Return Merchandise Authorization (RMA) number.

“The essence of the RMA number is to allow us to expedite the return and refund process of any product and to ensure the complete satisfaction of our customers. We made it so easy for them to get the RMA number. All they have to do is initiate the return process by completing a return form on our website after which we will give them the RMA number.” Helms clarified. Customers returning any product with no or invalid RMA number will have to pay a 20% restocking fee.

MediNinja.com provides a one-year warranty on all hearing aids people buy. The guarantee, which also covers defects in material and workmanship, ensures that the company repairs any defective hearing aid at no cost to the customers. However, the warranty does not extend to perishable items associated with hearing aids.

To add icing on the cake, when customers lose or damage their hearing aids in the first year of ownership, MediNinja gives a 15% discount off the purchase price of a new one.

About MediNinja Hearing

At MediNinja Hearing, top quality and affordability comes before anything else! Based and founded upon the idea of Affordable Excellence, the company is proud to make hearing devices affordable and accessible for those who cannot afford expensive and overpriced custom-fit hearing aids. By cutting out middlemen and sourcing straight from tier-one manufacturers, MediNinja sells low cost and FDA approved hearing aids, starting at $100, directly to its customers through its website and mail order. Their customer service team offers professional support 24 hours a day, 7 days a week.