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Air One has postponed Saturday's inaugural flight between Boston and Milan until June 27.
The Italian carrier said its first foray into the US market has been frustrated by a three-week delay in delivery of new business-class seats for its refurbished leased aircraft. More than 1,000 passengers already bought tickets for the first two weeks of flights and have been rebooked on Lufthansa, United Airlines, or other partner airlines.
However, those passengers will not get to experience the Italian cuisine and Italian in-flight films that Air One is known for. The carrier was to have offered five flights a week between Boston and Milan starting at $799 round trip.
"We do apologize," said Giorgio De Roni, Air One's chief revenue officer. He said the airline received its first reconfigured aircraft Thursday and expects the second one next week, but wants to wait until it has a third plane for backup.
Air One will staff its check-in counters at Logan and Milan's Malpensa Airport starting tomorrow to help ticket holders.