Identify brand advocates

The feature-rich social CRM tool analysis the sentiment, influence, reach, and the frequency of engagement to discover strong influencers who are capable of becoming your brand advocates. Using our online reputation management tool, you can also engage with users on different social platforms using one single tool only.

Build a community of enthusiasts

It is not possible to manually sort out conversations that espouse your brand’s personality. With Konnect’s robust ORM tool you can easily identify such conversations and directly engage with the users to build a community of enthusiasts who share the same views.

Make your team accountable with Konnect’s Social CRM Tool

Build a complete customer profile

Online reputation management tool not only helps in developing strong customer relationships but also helps in building 100% accurate and complete customer profiles. You can easily obtain information such as the customer name, occupation, email address, contact number, and other details for getting the opportunity to know your customers better. Our social CRM tool also serves the purpose of an ORM tool, so you can rest assured of your brand image.

Enhance accountability with our feature-rich best social CRM tool

You can only develop strong customer relationships when you know the share of contribution of each team member towards fulfilling this purpose. Our social CRM tool flags the actioned conversations with a green icon and also facilitates quick tracking of conversations assigned to team members for calculating the Turn-Around-Time.

Turn-Around-Time Dashboards For Tracking Team Performance in Real-Time

Assess your team’s responsiveness

Our comprehensive online reputation tool has beautiful dashboards that can be used to check all your team member’s performance at a glance. You can find charts representing the total calls escalated, total calls closed, calls awaiting a response, and much more on a single screen. Konnect’s intuitive best ORM tool makes your team accountable which in turn increases their efficiency and productivity.

Create benchmarks and keep tabs on the team

The best social CRM tool or the best online reputation management tool is the one that serves multiple purposes. You can easily our social CRM tool to set benchmarks so that your employees’ know what levels of work are they expected to deliver. Our easy to understand charts and metrics further guides you on the overall performance with the option to break down the charts to get detailed information.

Konnect Insights offers ORM tool for monitoring, identifying, and improving the negative image of a brand. Ever since customers have started using the social media channels to voice their opinions or experiences with a brand, the need of having a best online reputation management tool has increased like never before. With consumers using the internet to know about a particular brand before making a purchase from them, the brands need to ensure that they hold a strong and clean online image. The social CRM tool help businesses and personalities to take care of their brand reputation management.The ORM & CRM tools monitor various social media channels 24*7 to keep you updated of a conversation concerning your brand. Konnect Insights social CRM tool is packed with powerful features that serves the purpose of 4 different social media tools including the social listening tool, analytics tool, social media marketing tool, and the online reputation management tool.

Never miss an important conversation with Konnect Insights ORM tools

Konnect’s ORM tool is built using the big data technology that empowers its social monitoring tool to identify each and every conversation concerning your brand. You can create alerts and filter your search according to your requirements to save your time and efforts. The online reputation management tools are feature-rich, that perform the task of monitoring, addressing, and countering negative feedbacks concerning your brand. This social CRM tool enables the ORM team to never miss out on any important conversation and also allows them to take part in the conversation from one single dashboard only.

Konnect Insights ORM tool uses metrics like engagement level, sentiment analysis, the total number of followers, and related aspects to identify an influencer. The social media analytics tool feature present in these social media CRM tools help in identifying influencers that take care of your brand reputation like no other. You can start your 14-day free trial to see how it works. Using a feature-rich online reputation management tool, you are sure to find strong influencers that are capable of turning into brand advocates.

The social media CRM tool by Konnect Insights contribute towards enhanced team productivity. The online reputation management tool provides the option to mark conversations, address and resolve queries on the spot, close the call within the assigned TAT, and much more. Konnects social listening CRM tool does much more than a normal social media tool will ever do. It is definitely supreme in terms of features that you will never find in the free social CRM tools. Not just assign work using a single dashboard, but also monitor each member’s performance using a single tool. Get detailed reports and metrics from our best ORM tool that is sure to monitor and improve your team members’ performance.

Use Konnects Best Social ORM Tools to Develop a Complete Customer Profile

Konnects best social CRM tools not only help in maintaining a strong online presence, but they also help in building a complete customer profile. An ORM tool can fetch all the necessary customer details that can greatly help your marketing team. Details like customer name, address, email I’d, age, occupation, and other information can be obtained easily with a comprehensive social media management tool. Such data collected can also help in designing an effective marketing campaign that is sure to help your sales and marketing team.

Do more with an Online Reputation Management Tool

Konnect Insights online reputation management tool notifies you of all the conversations taking place across different social media channels, complaint forums, and blogs to ensure you never miss a conversation. The best part is you can also use the 4-in-1 social media tool to keep a check on your competitor’s online activities and their online presence. All the companies, irrespective of the business size, need to start using a best ORM tool to their advantage, as even a single negative feedback can take away their potential customer. The tool also has a built-in social media scheduler that enables the ORM team members to schedule posts on different platforms. This is done to build constant engagement with the customers and to maintain a healthy relationship with them.

Get started with the best ORM tool

You can sign up to check how Konnect Insights social CRM tool can help your business establish a positive online presence. No premium feature will be held back in the trial period and you will get access to the best online reputation management tool at no cost. This will give you a clear picture of what the Konnect Insights ORM tool do for your business

Develop Healthy and Meaningful Customer Relationships & Brand Management with the Best Social CRM Tool

Using the traditional marketing methods, it is easy to keep a track of your brand’s online activities and its analytics but have you ever tried to keep a track of what customers’ are sharing about your organization on various social media platforms? It is one area that was not being taken care of properly. You can only establish great customer relationships when you know what your customers’ think about your brand and you manage to reach out to your customer’s time to resolve their queries or take their feedback. This is where the role of the best social CRM tool comes into use. Your work doesn’t end at building relationships with customers’ rather your actual work starts from there.If you really want to make the most out of your social presence then you will have to take the aid of social media marketing tools You will have to monitor, track, and analyze your social media communications with the users to maintain everlasting relations with them and this can seamlessly be done with elite online reputation management tools.

Whether you run a small organization or a corporate giant, you will require a social media tool to flawlessly integrate the social media channels into your CRM system. Konnect’s social listening tool is an intelligent tool that understands the modern marketing needs and serves the purpose of four different social tools. Starting from brand reputation management to building great customer relationships, listening to the crucial information’s concerning your brand to analyzing the performance of social activities; everything is taken care of by the top CRM tool.

Social CRM tools help you identify influencers and enthusiasts on all social media channels that will take care of your online brand reputation even when you are not active. Having intelligent built-in features, the online reputation management tool identifies influencers that are capable of turning into brand advocates based on the conversation sentiment, reach, the frequency of engagement, and influence. You can use the best online reputation tool to discover active users that share the same views. Interacting with them on social media platforms can turn out to be quite lucrative for your brand. If you are not sure how social media marketing toolcan be used to your advantage, then book a demo now.Taking care of the brand reputation management is crucial but it is not possible to do it all alone. Having an external source by your side that leverages the benefit of your online reputation management tool can greatly add to your overall performance. Being the top CRM software, our social media software not only identifies influencers but also allows you to directly communicate with them seamlessly. You should use our social media CRM tool to experience the difference and understand why our robust tool is considered to be the best CRM software.

Konnect’s ORM tool for small businesses and corporate giants make your marketing team more accountable and brings the customer relationship management to another level. With the tool’s advanced features, you can keep a record of the customer’s contact details and their preferred mode and time of communication. You can keep a check on your team’s performance on a single dashboard with our social CRM tool. The actioned conversations are flagged with a green icon and the assigned tasks are tracked on the Turn-Around-Time dashboard. You can start a 14-day free trial today and see the difference for self. For your convenience, we don’t hold back any advance feature in our free trial so that you know what you will be getting at the offered price.

If you are using free social CRM tools, then surely you must be able to use only a handful features that cannot create much difference to the overall brand performance. Features like social media scheduler are usually not available in the free tools. You should always choose the best social CRM tool that offers multiple features. Whether you run a small business, mid-sized one or a corporate giant, you cannot go ahead without the aid of online reputation management tools in today’s social age. We offer the most extensive CRM software for small business that will not only help you address the potential influencer but will also help build a community of brand enthusiasts.

Analyze and evaluate real-time performance of all your social media activities with the best ORM tool

We know how diligently each post is crafted for different social media platforms to attract customers attention. But many times, the post doesn’t give us the desired results. The social media analytics tool give us a granular detailed view of each post shared by you and helps you decide whether the currently implemented strategy is working out for your social campaigns or not. The best ORM tool takes care of both the social CRM and your social media activities. You can easily use social media scheduler to schedule your posts for days when you will be unavailable so that your brand’s presence is maintained throughout. Free ORM tools will not give you access to advanced features, so it is better you avoid using free softwares for social media marketing. You can start a free plan now to see how the premium social tools can help you leverage your social presence. The best online reputation management tools aim at giving you a comprehensive set of services that will not only help you manage your social media activities but will also help you in analyzing the performance on a real-time basis.

Being the best online reputation tool in the market, our tool aims at leveraging the efficiency of your sales and marketing department in a cost-effective manner. With Konnect’s social media management tool your sales, customer service, and marketing department can be highly benefited. Here is what you can expect from the best online reputation management tool:

Our social listening tool will help your customer support team can directly communicate with the customer’s using social media channels for faster communication. This will facilitate resolving of grievances in comparatively less Turn-Around-Time. As a result, your customer support team’s efficiency will be increased and your customers’ will be highly satisfied of your services.This benefit can never be derived from free social CRM tools.

The online reputation management tool will help the marketing team to create effective marketing campaigns with better targeting. By channelizing the marketing efforts in a place where your target audience spends most of the time, you can expect an increased engagement, higher web traffic, greater conversion rates, higher search rankings, and much more.Our social media CRM tool makes the entire process a cakewalk for you. You can also keep a track of everything with our social media analytics feature.

The sales team will experience greater retention of customers’ and increased sales as the online reputation management tool will bridge the gap between your brand and your customers’. Moreover, social media tool will assist your team to take direct feedback about your products/services from real users and can accordingly take necessary steps to attract and retain customers.

You should use our social media CRM tool to see how it handles both the brand reputation management and the customer relationship management. Konnect’s CRM software for small business takes care of most of the social media activities alongside maintaining better customer relationships. This greatly reduces a lot of manual intervention that was previously required from your part. You can register for your 14-day free trial or also book a demo to check how the best social CRM software works. The myriad of features offered by our social media management tool is sure to surpass your expectations.