FAQs

The Chew Meter, or Chew Strength, was determined based on field testing. We tested a variety of extreme chewers to determine how well the toys stood up under vigorous chewing. If our most spirited and strongest chewers damaged the toy, we gave the toy a medium strength assessment. If the toy stood up under hearty chewing, it was given a hard strength assessment.

Due to the vast diversity of size, weight, strength, age and activity level of dogs, there is no formula that can be used to calculate precise strength levels. The Chew Meter is not breed specific; it's based on power and force of the individual dog's chewing style.

The majority of our Busy Buddy toys are made of natural rubber. The Bouncy Bone also features durable nylon for the bone ends. The jug of the Tug-a-Jug consists of hard plastic that is able to withstand vigorous playing. The Pogo Plush toys are made of a soft plush material with a rubber inner bouncy frame and a free-floating squeaker.

The Treat Meter consists of inward facing, soft, adjustable rubber prongs that control the flow of treat dispersal on Busy Buddy toys. The flexible prongs move aside to allow treats or kibble to be stuffed inside the toy. As the dog plays, treats randomly fall through the opening. The prongs can be trimmed with scissors or nail clippers to increase the flow of treats. The Treat Meter is found in our Chuckle™, Squirrel Dude™, Waggle™, Kibble Nibble™, and Barnacle™ toys and also on the Busy Buddy Puppy Waggle and Puppy Squirrel Dude. The Funkitty Egg-cersizer also has a Treat Meter.

While we strive to make our toys are durable as possible, we realise that no toy is truly indestructible and some dogs may destroy our toys. If you purchased the correct size for your dog and your dog destroyed the toy such that you are not satisfied with the product, we will happily provide you a one- time replacement for that toy within the first year of purchase (proof of purchase required). We will either provide the same toy to try again or an alternate toy to see if it works better.

We do not offer replacements beyond the first time replacement unless you have a defective product. If you believe the toy you've purchased is defective, please don't hesitate to contact us and we will work with you to replace the toy. For toy size recommendations, please see individual product pages.

Use your imagination! You'll find you can stuff and smear all sorts of food and treats into the Busy Buddy toys. We recommend that you watch your dog when he plays with the Busy Buddy toy and inspect toys after play sessions to check for wear and tear.

Our toys have been manufactured to be as safe as possible for pets. Dogs in particular explore objects with their mouths, much like young children. If indigestible objects of a certain size are swallowed, they can cause bowel blockages, which may require surgical intervention.

Each toy comes in a variety of sizes and each is appropriate for a size range of dog. Choose the correct size toy to reduce the risks of the toy being swallowed whole or quickly broken up into large pieces.

Many pet toys are designed to be chewed and destroyed slowly and only small pieces break off, which if swallowed will pass through the bowel. Eventually the bulk of the toy may be reduced to a size that could be swallowed, and at this point you should throw it away and buy a new one.