Our Team

Monitoring Your Needs, Here When You Need Us

All of our senior executives spend most of their time sharing hard-won experience with our customers. They oversee every one of our projects first-hand throughout your relationship with Tier1. And that's not just a promise; it's the core of our process.

Rob Guidarelli

Chief Executive OfficerTier 1, Inc.

Rob has been in the IT industry for more than 30 years, eight of them at Oracle Corporation. In addition to positions with several other IT companies, Rob was responsible for IT strategic planning, software evaluation and acquisition, and application development projects at a global manufacturing company.

Maz Zankowski

Chief Technical ArchitectTier 1, Inc.

Maz has worked in IT for more than 25 years, eight of them as a consultant for Oracle Corporation. His varied roles have involved software implementation, operations, sales, and management in banking, networking, microfilming, and database/software enterprises.

Craig Krouse

Vice President, Client ServicesTier 1, Inc.

Craig creates and executes project work plans as well as the delivery of Tier1’s Managed Services offerings. Craig has over 10 years of experience working exclusively with Oracle Technology as a technical developer and now manages our Oracle e-Business Suite and Hyperion implementation and upgrade projects. Earlier in his career, he spent five years in international consulting as a technical lead and project manager for an environmental consulting firm.

Dawn Williams-Zabicki

Dawn has been leading organizations through business and IT transformations for over 20 years. Her focus is on the people side of changes. She has experience in management consulting, audit and the global manufacturing and utility industries. She has run IT organizations, built PMO’s and led strategic IT initiatives including Oracle EBS, MRP, CRM and Master Data implementations, mergers, digital transformation, and ITSM transformations.

Marcie Newell

Director, SalesTier 1, Inc.

Marcie has 15 years of sales experience. She is responsible for the execution of sales opportunities at Tier1, the management and development of the sales team, and leading and coordinating Tier1’s sales efforts with Marketing and Client Services. She has been with Tier1 since 2007.

Phil Rainsberger

Director, Strategy & Customer ExperienceTier 1, Inc.

Phil has been in the Oracle consulting field for two decades. During his career, Phil’s varied roles have included software implementations, managed services/support, practice management, solution design, and cloud migrations/deployments. Phil has been a part of many different types of customer engagements and has a vast amount Oracle knowledge to share which is a natural fit for him to be in charge of Tier1’s customer experience. With the advent of Tier1’s Private Oracle Cloud, Phil has taken on the role to develop new business strategies around how Tier1 can offer “best of breed” services and help our customers migrate to Cloud solutions.

Gary Popielarczyk

Director, EPM ServicesTier 1, Inc.

Gary has been a consultant specialist in the Hyperion suite of products for over 18 years. His career has included a wide range of Finance and IT roles across multiple industries, including manufacturing, retail, healthcare, and education. He has been involved in all stages of project implementations, and managed numerous full-lifecycle implementations, upgrades and rebuilds, as well as managed services for ongoing application support.

Teri Rutkowski

Director, Development ServicesTier 1, Inc.

Teri has worked in IT for 30 years and has dedicated the past 20 years to specializing in Oracle E-Business Suite technologies. With her diverse technical background, functional expertise and project management experience, she is responsible for delivering solutions to help customers resolve unique business problems. Over the years, she has worked in a wide variety of industries including healthcare, financial, retail, and manufacturing. In addition, she has managed numerous implementation, upgrade, and application extension projects.

Sarosh Sepai

Director, DBA & Infrastructure ServicesTier 1, Inc.

Sarosh brings with him multi-industry experience in IT service delivery, having consulted for more than a decade for IBM Global Technology Services on 130+ customer-facing multinational engagements. In his current role, he is responsible for managing Tier1's database & IT infrastructure managed services the USA and global teams, ensuring delivery of quality IT services to meet/exceed customer expectations.

Toby Schwab

Director, Talent Acquisition & Human ResourcesTier 1, Inc.

Toby has 18 years of Talent Acquisition and Human Resource based experience and has worked for 10 years in the IT sector. He also has experience in the military, healthcare and finance industries. Internally, Toby’s team is focused on an exceptional employment experience. The team also supports all Talent Acquisition, Human Resource, and staffing functions.

John Vikara

Director, Finance & AdministrationTier 1, Inc.

John has over 15 years of professional experience in Banking, Accounting, and Corporate Finance. He is responsible for financial reporting and analysis, identification and implementation of cost savings opportunities, creating processes to ensure efficient back-office operations, and implementing and ensuring organization and structure around all financial and administrative systems and processes for Tier1.

Marissa Carroll

Director, MarketingTier 1, Inc.

Marissa has 6 years of marketing experience with 3 years focused on the IT industry. She is responsible for planning, executing, and measuring the success of all marketing initiatives, including trade shows, webinars, email campaigns, and advertising. She also provides marketing support to Sales and other departments to effectively represent the Tier1 brand and mission.

If your responsibilities include managing enterprise technology, you may already have heard from our sales representatives. They work hard not to intrude, but they know from experience there’s almost sure to be a time when your operation can benefit from a conversation with an expert from Tier1.