The most recent hot-fix version of each major release is supported and recommended for usage/update. A table showing the currently supported branches for each release of Platform SDK is provided below.

Supported Branches for Platform SDK Releases

Release

Supported Branch

7.2

unsupported

7.5

7.6.2

7.6

7.6.2

8.0

8.0.2

8.1

8.1.4

8.5

8.5.x

9.0

9.0.x

Configuration Server Protocol Compatibility Matrix

Configuration Server

7.0

7.1

7.2

7.5

7.6

8.0

8.1

8.5

Platform SDK Configuration

7.2

yes

yes

yes

no**

no**

7.5

yes

yes

yes

yes

yes*

no**

no**

7.6

yes

yes

yes

yes

yes

yes*

yes*

8.0

yes

yes

yes

yes

yes

yes

yes*

8.1

yes

yes

yes

yes

yes

yes

yes

yes***

8.5

yes

yes

yes

yes

yes

yes

yes

yes

9.0

yes

yes

yes

yes

yes

yes

yes

yes

* New features of Configuration Server are not supported by old versions of Platform SDK.

** Exception on CfgRole updating occurs, and Configuration Server connection is lost. Also there is forward compatibility problem (ER# 138864945).

*** SSO and user session language selection in client registration are not supported.

Universal Contact Server (UCS) Protocol Compatibility Matrix

Universal Contact Server

7.0

7.1

7.2

7.5

7.6

8.0

8.1

8.5

Platform SDK Contacts

7.2

The protocol does not exist.

7.5

7.6 *

yes

yes

yes***

yes**/***

8.0

yes***

yes

yes

yes**/***

8.1

yes***

yes

yes

yes****

yes

8.5

yes

yes

yes

yes

yes

9.0

yes

yes

yes

yes

yes

* Contacts Protocol was added to Platform SDK for Java starting from 7.6.200.x.

** ER created for message RequestCheckForUpdates, attribute is not accepted.

*** The following new messages are available:

Add\Remove\UpdateDocument

IdentifyContact

AddAgentStdRespFavorite

GetSystemSettings

Get\Set\DeleteProperties

Add\Update\DeleteStandardResponse

**** The following new messages are available for UCS starting from release 8.1.3:

GetServerTime

Refresh

Local Control Agent Protocol Compatibility Matrix

Local Control Agent

7.0

7.1

7.2

7.5

7.6

8.0

8.1

8.5

Platform SDK Management/LCA protocol

7.2

The protocol does not exist

7.5

yes

yes

7.6

yes

yes

8.0

yes

yes

yes

yes*

8.1

yes

yes

yes

yes

yes

8.5

yes

yes

yes

yes

yes

9.0

yes

yes

yes

yes

yes

* The new messages RequestSCSConnectionStatus, EventHostUnderControl, and EventNoControllingSCS are available starting with Platform SDK 8.1.200.10

Interaction Server Protocol Compatibility Matrix

* Order of Events: EventAgentLogout and EventPlacedInQueue have been changed in release 8.0/8.1 of the server.

Outbound Server Protocol Compatibility Matrix

Outbound Server

7.0

7.1

7.2

7.5

7.6

8.0

8.1

Platform SDK Outbound

7.2 *

The protocol does not exist

7.5

yes

yes

yes

7.6

yes

yes

yes

yes

yes**

8.0

yes

yes

yes

yes

8.1

yes

yes

yes

yes

8.5

yes

yes

yes

yes

9.0

yes

yes

yes

yes

* Outbound Protocol was added to Platform SDK for Java in 7.5 release.

** Outbound Contact Server 8.1 has the optional attribute sessionId, which does not exist in earlier releases of the protocol.

Statistics Server Protocol Compatibility Matrix

Stat Server

7.0

7.1

7.2

7.5

7.6

8.0

8.1

8.5

Platform SDK Statistics

7.2

The protocol does not exist

7.5

7.6

8.0

yes

yes

yes

yes

8.1

yes

yes

yes

yes

yes

8.5

no*

no*

yes

yes

yes

9.0

no*

no*

yes

yes

yes

* Stat Server protocol 8.5.301+ includes a corrected Campaign Actions enumeration. This enumeration includes DialWrongNumber and LeadWrongNumber items, and is reordered to be in sync with StatServer 8.0+ Campaign Actions Mapping. (PSDK-8539)

Interaction Server Protocol Compatibility Matrix

* Known issue (ER): New attribute _attr_itx_is_held is not accepted by the messages.

Outbound Server Protocol Compatibility Matrix

Outbound Server

7.0

7.1

7.2

7.5

7.6

8.0

8.1

Platform SDK Outbound

7.2

yes

yes

yes

7.5

yes

yes

yes

7.6

yes

yes

yes

yes

yes*

8.0

yes

yes

yes

yes

8.1

yes

yes

yes

yes

8.5

yes

yes

yes

yes

9.0

yes

yes

yes

yes

* Outbound Contact Server 8.1 has new optional attribute sessionId, which does not exist in earlier versions of the protocol.

Statistics Server Protocol Compatibility Matrix

Stat Server

7.0

7.1

7.2

7.5

7.6

8.0

8.1

8.5

Platform SDK Statistics

7.2

The protocol does not exist

7.5

7.6

8.0

yes

yes

yes

yes

8.1

yes

yes

yes

yes

yes

8.5

no*

no*

yes

yes

yes

9.0

no*

no*

yes

yes

yes

* Stat Server protocol 8.5.301+ includes a corrected Campaign Actions enumeration. This enumeration includes DialWrongNumber and LeadWrongNumber items, and is reordered to be in sync with StatServer 8.0+ Campaign Actions Mapping. (PSDK-8545)

Stat Server

7.0

7.1

7.2

7.5

7.6

8.0

8.1

Platform SDK Packaged Statistics (deprecated)

7.2

yes

7.5

yes

7.6

yes**

yes

yes

yes

yes

8.0 *

yes

yes

yes

yes

8.1 *

yes

yes

yes

yes/no***

8.5

The protocol does not exist

9.0

The protocol does not exist

* Packaged Statistics Protocol was deprecated since 8.0.

** Immediate notification functionality is not available in 7.2 Stat Server and some Java category statistics are not supported by 7.2 Stat Server (JavaStat_Historical).