FAQ-oldFAQ-old

FAQ-old

I HAVE A QUESTION BEFORE I ORDER?We’re happy to help you place an order! Just call us 425.301.4269 or email([email protected]) or chat (Fb Messenger).

I AM HAVING TROUBLE PLACING AN ORDER. WHAT CAN I DO?We’re happy to help you place an order! Just call us 425.301.4269 or email([email protected]) or chat (Fb Messenger).

DO YOU CHARGE FOR SHIPPING?In most cases NO. You can see it on the product page.

WHEN WILL I RECEIVE THE DRESS?We typically do first class shipping. You should receive the dress within 1-3 business days.

CAN I RETURN IT IF I DONT LIKE IT?YES. We wanted you to be 100% happy. If you don't like it, you return it in 7 days of receiving the dress. No questions asked.

DO I NEED TO PAY FOR RETURNS?Absolutely NOT. We wanted you to be 100% happy. No questions asked. We will send you a return shipping label.

WHEN WILL I RECEIVE MY MONEY BACK AFTER RETURNS?You receive the money back immediately after we receive the dress. The actual money will be reflected in the bank based on the bank transaction rules.

WHAT IF THE DRESS IS DAMAGED DURING RETURNS?You don't worry. We take the loss. We want you to be 100% happy.

HOW DO I CHECK THE STATUS OF MY ORDER?There are three easy ways to check the status of your order.1. Log into your account and get real-time updates on your order status.2. Track your order through the shipping confirmation email.2. Send us at email ([email protected]) or Chat with us Fb messenger

HOW QUICKLY WILL MY ORDER BE PROCESSED?We want you to get your new items as quickly as possible! All orders are processed on the same day or worst case the next day. Standard delivery shipping 1–3 business days after order processing.

DO YOU SHIP OUTSIDE THE UNITED STATES?Yes! We do. Please contact us on email([email protected]) or chat (Fb Messenger) for shipping details.

WHEN WILL MY CREDIT CARD BE CHARGED?Your debit or credit card will be pre-authorized at the time your order is submitted. The funds will be held by your bank, which may affect your account balance. Dianz is not responsible for overdraft fees. Your debit or credit card will be charged at the time the order ships.

IS MY CREDIT CARD SECURE?Customer security is very important to us, and we take great care to provide secure transmission of your data. For instance, we use state-of-the-art SSL (secure socket layer) encryption method for credit card information. We use all the standard credit card processing companies and these are secure within standards.

HOW CAN I CANCEL MY ORDER?We’re happy to help you place an order! Just call us 425.301.4269 or email([email protected]) or chat (Fb Messenger).