You see the following error code and message when you try to download or purchase content from Xbox Live:

Can't retrieve information from Xbox Live.

Status Code: 80153003

This may mean that the download or purchase failed, or that the content is no longer available from the Store. If you can no longer find the content when searching Xbox.com, it may have been removed. However, if the content is still available, try the solutions below.

Solutions

Solution 1: Delete old data and clear your cache

First, try to update your Xbox Live information by clearing your cache. You may have an older version of the item you're trying to download or purchase on your console. Here's how:

Delete the Marketplace System Data. To do this, follow these steps:

Press the Guide button on the controller.

Go to Settings, and then select System Settings.

Select Storage, and then select your primary storage device.

Select System Items.

Select Content Cache, and then select Delete.

Clear your console cache. Here's how:

Press the Guide button on your controller.

Go to Settings, and then select System Settings.

Select Storage or Memory.

Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select. The cache will be cleared for all storage devices.)