Who is IT.com?

Customer service comes into being out of necessity, but increasingly service has become a way to shine. IT.com provides a platform for creating that shine via all the digital channels of communication between a company and their customers. Companies can now delight their customers because our platform learns what they need. As the platform gains “experience,” the company gains happy customers.

Experience Matters

IT-Service is a suite of cloud-based services that derives intelligence from customer support operations. Built on a self-learning platform, IT-Service analyzes your help-desk ticketing system and your knowledge base and learns from the actions of support agents as they resolve customers’ problems, and as customers resolve their own problems via self-help. IT-Service then applies that experience to future problems, substantially improving customer support. Want to learn more? Watch the video: