HRV under scrutiny

A raft of complaints about home ventilation company HRV has sparked a Commerce Commission investigation.

A commission spokeswoman has confirmed HRV is under scrutiny but declined to provide details of the complaints while the investigation was continuing.

''Yes, the commission is currently investigating complaints made about HRV. The complaints relate to alleged misrepresentations under the Fair Trading Act,'' the spokeswoman said.

"The investigation is based solely on Dunedin complaints.''

D Scene was swamped with feedback from readers after running a story about a customer who felt the company used high-pressure sales techniques. Most criticised the company, although some were happy with their HRV systems.

D Scene spoke with local home-owners unable to get rid of HRV salespeople they invited into their home for a consultation about the ventilation system because of perceived aggressive sales techniques. Others were unhappy with the product and had problems trying to get it uninstalled.

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Former Dunedin Citizens Advice Bureau volunteer Noel Angus, who dealt with many complaints against HRV while working at the bureau, is celebrating the investigation.