Training

HARCON has training programs that meet your needs! Our training programs help you build the skills necessary to then become an elite leader. These programs range from 2 weeks to eight-week demanding, comprehensive, and thoughtful training programs. You will develop valuable skills that will enable you to profit in any market and for your entire career. You’ll find the focused practical training that most impacts your industry or sector.

BALANCED SCORECARD

+-

BUILDING THE BALANCED SCORECARD IN YOUR ORGANIZATION

The Balanced Scorecard (BSC) strategic performance management methodology has been around for about 20 years and many organizations – from Fortune 500 to small and medium sized enterprises have used and continue to use the BSC as the framework for their strategic performance management framework.
View Course

+-

GETTING IT RIGHT – HOW TO SUCCESSFULLY DEPLOY AND SUSTAIN THE BALANCED SCORECARD IN YOUR ORGANIZATION

The Balanced Scorecard (BSC) has been one of the most widely used strategic management methodologies in organizations over the last twenty years and provided the foundation when successfully implemented for some of the world’s most successful organizations to achieve their strategic objectives.
View Course

RISK, SECURITY AND BUSINESS CONTINUITY

+-

BUILDING THE RESILIENT ORGANIZATION FOR EXECUTIVES – WHAT YOU NEED TO KNOW TO ENSURE BUSINESS SURVIVAL

Natural and manmade disasters have been exponentially increasing in number and impact. It is more important than ever for organizations to be prepared and flexible to respond to dynamic events that can impact business success and survival.
View Course

Security is often viewed as a cost-centre without appreciation for the value that it adds to the organization. Implementing value based security management enables delivery of a cost-effective security program with a focus on quality through the use of performance management…
View Course

CUSTOMER SERVICE

+-

BUILDING CUSTOMER SERVICE CAPABILITIES IN THE ORGANIZATION

Why is customer service training important? The answer is simple: treating your customers well is essential to your company and to your job. Learning how to give exceptional customer service is necessary for any business to succeed.
View Course

+-

CUSTOMER SERVICE ESSENTIAL FOR FRONT-LINE STAFF

Customer service is the act of taking care of the customer&#039;s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer&#039;s requirements are met.
View Course

TEAM BUILDING

+-

CORPORATE TEAM BUILDING

Team building is said to have benefits of self-development, positive communication, leadership skills and the ability to work closely together as a team to solve problems. This workshop will combine knowledge dissemination with team building exercises to converge understanding on the role of teams in the organization and the qualities of an effective team player.
View Course

+-

TEAM BUILDING - DEVELOPING HIGH PERFORMANCE TEAM

This three-day workshop is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members
View Course

INDUSTRIAL RELATIONS MANAGEMENT

+-

STRATEGIC INDUSTRIAL RELATIONS MANAGEMENT

Industrial Relations cover all aspects of the employment relationship and is growing more and more in importance as a strategic management function. The purpose of this training is to prepare managers and supervisors with the skills necessary to engage trade unions…
View Course

PERFORMANCE MANAGEMENT

+-

PERFORMANCE MANAGEMENT – BEYOND THE APPRAISAL

The prevailing perception about performance management generally is that it has mostly to do with the performance appraisal and negates an appreciation of performance management as an overall process – that includes the appraisal.
View Course

+-

LEADING PERFORMANCE MANAGEMENT

Performance Management is the systematic process by which an organization involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of organizational mission and goals.
View Course

SALES TRAINING

+-

SALES TRAINING FOR FINANCIAL INSTITUTIONS

The financial services sector has become increasingly complex. In particular, the face of banking is changing rapidly. Competitive forces from traditional and non-traditional sources are constantly being organized in order to capture increased market share …
View Course

DEBT COLLECTION AND CREDIT MANAGEMENT

+-

UNDERSTANDING AND IMPLEMENTING CREDIT MANAGEMENT

Credit Management is the process of controlling and collecting payments from customers. It is usually a function performed within a company to improve and control credit policies which ultimately lead to increased revenues and lower risk including increasing collections, reducing…
View Course

BUSINESS PROCESS ENGINEERING

+-

BUSINESS PROCESS REVIEWS

Inefficient processes cost organizations millions of dollars in wasted time, misallocation of resources and customer satisfaction. Many times organizations design processes around what they believe to be suitable and not around what makes the customers (internal and external)…
View Course

COMPETENCY DEVELOPMENT

+-

WIN WIN COMMUNICATIONS STRATEGIES

A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people.
View Course

+-

EMOTIONAL INTELLIGENCE IN SUPERVISION

The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. .
View Course

+-

CONFLICT RESOLUTION – DEALING WITH DIFFICULT PEOPLE

If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.
View Course

+-

MOTIVATION TRAINING – MOTIVATING YOUR WORKFORCE

This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
View Course

+-

COACHING AND MENTORING

Business coaching is a structured program to enhance employee performance either individually, or in groups. Many programs offer training in the skills necessary to manage well. However the reality is often that when individuals return to their own surroundings there is little support to practice what has been learnt.
View Course

+-

SUPERVISORY SKILLS TRAINING FOR MANAGERS AND SUPERVISORS

The ability to successful manage employees is pegged to the ability of the manager supervisor to apply certain behavioral competencies and skill sets in order to effectively manage the people and the work processes in the organization. This two day workshop will define the full role of the Manager / Supervisor in the organization.
View Course

+-

PERSONAL PROFESSIONAL DEVELOPMENT PROGRAM (PPDP)

Fundamental to the manager and Supervisors is the ability to understand the directives that emanate from the strategic levels of the organization and not only communicate these to their direct reports but also create a climate of empowerment, development, coaching and knowledge transfer to their direct reports.
View Course

SMALL BUSINESS DEVELOPMENT

+-

THE SMALL BUSINESS H.O.S.T PROGRAM

This program differs from others in that it focuses on the fundamentals and is delivered in a simple easily understandable format that allows participants to quickly acquire and understand the elements of business…
View Course

HEALTH AND SAFETY MANAGEMENT

+-

SAFE CONTROL OF WORK

A Safe System of Work (SSOW) is a formal procedure by which the hazards of a work activity are identified, assessed and the necessary precautionary measures for completing the work safely are documented.
View Course

+-

MODERN SAFETY MANAGEMENT

Renowned specialist have discovered that as few as 8 to15% of a company’s problems can be controlled by employees – while as much as 85 – 92% can be controlled by the managing system.
View Course

INCIDENT INVESTIGATION

CONTINUOUS AUDITING PROCESS

Continuous Audit Process is one of the best tools which provides the greatest opportunity for the discovery and correction of noncompliance and at risk behaviors at the workface. By implementing proactive inspection programmes…
View Course