Client Exclusive Benefits

Membership does have its benefits, and Manuel’s Coaching Program clients can enjoy some important and powerful ones! Depending on your selected Coaching Program, from the first day you sign up, you and your company have access to specifically tailored resources and tools designed to enlighten, empower, and strengthen your roadmap and strategy for success. If you have any additional questions, or for more details on any of these Client Exclusive Benefits and how you can realize the greatest benefit from them, please contact Manuel directly.

on the Coaching Program selected, and not all are available with all Coaching Programs.

Please visit the Coaching Programs page for details on which are included in each program.

Getting To The Next Level®® Agile Strategy Collaboration Portal

Building out your roadmap and strategy for success may be some of the hardest tasks you have ever embarked on (if you’ve done it right), but executing on them need not be. Manuel has put together Technology, Strategy, and Action in a unique way that can literally guarantee your success. Its called Business Agile Strategy Execution and it comes together on the Getting To The Next Level® Agile Strategy Collaboration Portal. You may know the term Agile from the software industry, but Manuel’s truly innovative idea is to use it for your business strategy.

This custom Agile project Portal lays out your entire business strategy for each of ten specific aspects of your business in a unique way that allows true agile strategy execution. From the first day you work with Manuel on this Portal, you will see how a business strategy for achieving just about any goal can be broken down to its simplest elements and then acted on in the most efficient way possible. When you treat each of these ten key business aspects as individual and ongoing projects, you find that the easiest way to get any one of them to the Next Level is to address the most important items that can be remedied or incorporated within a reasonable amount of time as simply a new version of that business aspect.

Imagine you need to fix your Service Delivery process in some way, perhaps building and deploying a true New Client Onboarding process. The team looks closely at the work to be completed and breaks it down into logical elements of work, just as you would any project. Following Manuel’s Business Agile Strategy Execution (BASE) methodology, you group together the related elements to effectively release to your business, the next version of your Service Delivery. This new version, which now includes a proper and complete New Client Onboarding process, would be called Service Delivery Version 2.5. Manuel would call it Getting To The Next Level®!Back to Top

Corelytics Financial Dashboard™

Corelytics™ is the award-winning financial dashboard that helps you manage your business. It is very easy-to-use and works with all major accounting packages including QuickBooks, Peachtree, Mass 200, and more. Corelytics crunches data from your accounting system to clarify the past and predict your future. Manuel selected this financial dashboard solution because no other product can more easily deliver the overall picture of trends, prediction, and performance using your current accounting data.

What is considered by many to be the most powerful and valuable feature of Corelytics is the ability to compare your numbers with those of other companies in your industry. Through their exclusive access to Service-Leadership™ data, Corelytics provides the most up-to-date possible comparison of your financial numbers with those of other companies who have a similar line of business makeup.

Each month, with the help of your coach, you can easily diagnose which parts of your business are performing and which are not, so you can adjust your course accordingly. Use the dashboard to align your team with easy-to-follow images showing them where your company is headed and the challenges you may face. Share important telling graphs and trends with your stakeholders, Business Coach, CPA, and even your banker.

The retail price for the Corelytics Financial Dashboard is $99 US, but participants of select Coaching Programs offered by Manuel receive their subscription at no additional cost above the Coaching Program Fees. This is made possible by Manuel’s status as a Certified Corelytics Small Business Advisor.Back to Top

Success Focused Peer Groups™

Manuel hosts and moderates several Success Focused Peer Groups comprised of entrepreneurs, managers, and leaders from all over the world. Traditionally, a peer advisory group is a collection of small business owners or entrepreneurs from different industries or sectors who get together on a regular basis to compare metrics and score cards, share best practices, and offer each other peer support.

Manuel’s groups are unique in that members are actually largely from the same industry. We rely on this difference in approach to the benefit of everyone involved for many reasons, but mostly because it means you are meeting with people who are experiencing exactly the same problems you are. It also helps in building partnerships with people and companies who are in the same business. These partnerships can be crucial to the success of a small business trying to get to the next level.Back to Top

Success Focused Mastermind Groups™

Manuel hosts and moderates several Success Focused Mastermind Groups comprised of entrepreneurs, managers and leaders from all over the world. When you are ready, you are invited and encouraged to participate in the Success Focused Mastermind Group, hosted and moderated by Manuel. What can you expect to gain from the group and your participation? The agenda largely belongs to the group, and each person’s participation is extremely important. Every one of the peers gives feedback, helps brainstorm new possibilities, and sets accountability structures that will keep you focused and on your success path. We strive for a community of supportive colleagues willing to brainstorm together to move the group to new heights without reserve.

The concept of the mastermind group was formally introduced by Napoleon Hill almost 100 years ago, and today is still considered one of the most powerful entrepreneur tools known in business. In his timeless classic Think and Grow Rich, Napoleon Hill wrote about the Mastermind principle as, “The coordination of knowledge and effort of two or more people, who work toward a definite purpose, in the spirit of harmony,” and, “No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind.” You may already have experienced the power of a mastermind group without realizing it. The best example would be a time when you were deep in conversation with a small group of sharp individuals and suddenly found yourself internally super-charged with new and different ideas, maybe even solutions to things you’d been pondering for months. This is the power of a mastermind group.Back to Top

Manuel believes strongly in the axiom: First who, then what. You must have the right people working for you in the right positions, and then you can begin to plan what you will do and the steps to success. If you do not have the right people in the right places on your team, you will likely flounder eternally. But when you have the right people in the right places, you will soar. To find, nurture, and retain your superior team, you must also have what is referred to as a People Process. The People Process covers every aspect of your human resources program, including: Roles and Responsibilities definitions, Candidate Selection, Employee Goals and Evaluations, Training, and even the unfortunate process of dismissing an employee.

Manuel will help you in any part of the People Process, from getting a quality position posting placed to the selection and hire process, evaluations, and if need be, the dismissal process. He will participate in the key candidate interviews or perform his own interviews, depending on timing and availability. He will guide you through building a quality employee evaluation program that incorporates all the critical points of top performance goal setting, training and skill advancement, and specific performance items.

An important tool in selecting the right people for the right positions in your team is the DiSC assessment. If you choose to utilize this amazing tool, Manuel can provide the DiSC assessments to you at his cost and, regardless of where you acquire them, he will review them for you as part of the candidate selection process.Back to Top

Focus On Finance

No matter who’s on your accounting and finance team, time spent with your business coach focusing on both short and long-term goals and landmarks is an important perspective. It is the outside perspective of your coach and trusted advisor that guarantees you are seeing things from all angles. If you have taken advantage of the subscribed to Corelytics Financial Dashboard™, it will allow us to look at your Service-Leadership standings and assess your current financial performance compared to others in your industry.

On the call, we will review and adjust the monthly, quarterly, and annual finance goals, including a drill down to the appropriate level of any aspect of your finances required to ensure there are no unknowns. We’ll discuss specific accounts and roadblocks as needed to make the right adjustments and plan the right actions for the coming weeks. The call can be a team call to include any of your accounting and fiance team, other stakeholders, or even your PSA coach.

One excellent benefit to regular Focus on Finance coaching calls is that they inevitably reveal the need for process documentation, policy, or procedure changes. As finance is one of the most important aspects of your business, the resulting continuous improvement is not only desirable but extremely valuable.Back to Top

Project Training and Retrospectives

When it comes to time, energy, and resources, a project is the fastest way to lose control and accounting of all three. And when the time comes to figure out how you got so far off track and where all the time, energy, and money went, most companies just write it off and hope to do better next time. If you look up the word “Futility” in the dictionary, you should find a vaguely similar description. Doing something the same way time and again and hoping for a different outcome. To realize repeatability and reproducibility, you must have full control of your project from Quote, Description, Scope, and all the way to the end where you perform a proper Retrospective.

Manuel will work directly with your Sales and Engineers at any level to mentor your team and help them define and document their project process. This includes sitting in on the Engineering meetings to guide the most important early steps of properly performing a pre-discovery, and setting out an accurate project description and scope. Manuel will follow your most critical projects, from Opportunity to Retrospective and beyond. You cannot show that your team has solidly learned anything from a project unless you have performed a Project Retrospective.

The Project Retrospective is the closing of the loop for every project, good or bad, that allows you to continuously and incrementally improve efficiency, processes, and profits on any size and type of project. When you have the right processes driving your projects, you will be able to shift your profit center clearly to the Project side. And after all, isn’t the goal of a top level MSP to spend less time working on break-fix and more on projects? Manuel is a master at process, and he is the pioneer of Zero Downtime Network Migrations. Taking advantage of this benefit could possibly present you with your entire ROI for bringing Manuel on board!Back to Top

Tailored Monthly Training

Whether you’ve just begun coaching or you have been doing it for some time, there is a constant discovery of the need for focus and training in new, different, or unrealized areas. It’s very common to find that taking on new tools, learning new concepts, or shifting core competencies requires a solid focus and training on this new thing to bring the team up to speed. And sometimes it’s just about getting a refresher course or getting everybody on the same page.

Because Manuel is always looking for ways to improve your quality and processes, he will likely already have the next training session for your team in mind or on hand. Depending on your needs, Manuel will put together a monthly focused training session for individuals, teams, or the entire organization with the right focus to help you get to the Next Level. He may also occasionally invite you to sit in on a webinar or other online training session but with special access to the follow-up Q&A or additional training for clients only. And don’t hesitate to make requests in the best interest of you, your team, or the organization for training of any kind. If Manuel cannot provide it himself, he will almost always be able to find what you need from another source.Back to Top

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What others are saying...

"Mr. Palachuk's effective management methods are well reflected in the people he manages."

John P. O'Banion

Patent Attorney

Manuel Palachuk International

"Mr. Palachuk's effective management methods are well reflected in the people he manages."

John P. O'Banion

Patent Attorney

Manuel Palachuk International

"Working with Manuel has been business-changing and far exceeded my expectations. "

Jason R. Etheridge

President

Logic Speak

Manuel Palachuk International

"Manuel provided solid business advice in the IT service provider field. He had not only the business coaching, but the specifics for my industry."

John Verbrugge

President

Nonlinear Tech Inc.

Manuel Palachuk International

"CCIT's business process has been simplified to allow our technical staff to be more productive by improving on communication with customers and internally as well."

Patrick Eloi

Owner and General Manager

Manuel Palachuk International

"The difference Manuel has made to my personal life, team, and organization in the short time working with him has been immeasurable."

Mike Ita

CEO & Founder

IT Corps

Manuel Palachuk International

"When Manuel told me that one day I would fire a client, I thought he was nuts. But I felt good after firing my first client. You can't serve everyone, and some clients are holding you back without you even knowing it."

Philipp Bauman

President

Manuel Palachuk International

"Having worked with many of (Manuel's) technicians and office staff on occasion it is obvious that his expectations for quality, attention to detail and communications are well conveyed."

John P. O'Banion

Patent Attorney

Manuel Palachuk International

"It was at this point that he pointed out and made me realize such a basic thing I had been missing for 8 years. When a call comes in, I have 4 hours to respond. I don't need to get stressed, distracted or go crazy, but simply manage my time and respond. This was actually a turning point in both the relationship and in my business mindset."

David Moadab

CEO

Manuel Palachuk International

"Manuel and I have worked very closely over the years ... on planned and unplanned projects including a complete storage server meltdown and our eminent migrating to a new set of servers the following year."

Dr. Paul McWhirter, MD

Manuel Palachuk International

"Manuel understands the IT service provider industry, having been in the industry for many years. He knows the struggles, and he knows the solutions that work."

John Verbrugge

President

Nonlinear Tech Inc.

Manuel Palachuk International

"Manuel has a genuine passion to take your ideal vision, combine it with his experience, and produce a polished product."

Mike Ita

CEO & Founder

IT Corps

Manuel Palachuk International

"Manuel's coaching has made a tremendous difference in my life as a whole. Before I met Manual, I did not see myself as someone who was in control of my career."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"(Manuel) isn't lying when he says he takes you to the gym. My head muscle hurts ...in a good way!"

Jason R. Etheridge

President

Logic Speak

Manuel Palachuk International

"As a business owner, having an experienced Coach like Manny to provide guidance, advice, and training to our staff is simply invaluable."

Patrick Eloi

Owner and General Manager

Manuel Palachuk International

"Before working with Manuel, we were a small break-fix company and comfortable staying that way. At this point, we are an emerging MSP with absolute confidence in rapid growth and exponential expansion with a clear path."

David Moadab

CEO

Manuel Palachuk International

"(Manuel's) coaching has not only allowed me to see how I am in control, but also the importance of playing a proactive visionary role in every aspect of my life."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"As a result of Manuel’s coaching, we have better service delivery, a scalable business model, increased profitability, and business growth. I would tell anyone considering using Manuel’s coaching to go for it; he will do wonders for your MSP business!"

Philipp Bauman

President

Manuel Palachuk International

"I have no doubt that Manuel can manage anything you put in front of him and will be a great asset in many ways."

Dr. Paul McWhirter, MD

Manuel Palachuk International

"Mr. Palachuk has always demonstrated the highest level of professionalism when working with our company."

"I feel that working with Manuel is an absolute and critical part of our company's future, survival and growth."

David Moadab

CEO

Manuel Palachuk International

"(Manuel's) methods are proven and when applied properly, you can only yield a positive outcome."

Mike Ita

CEO & Founder

IT Corps

Manuel Palachuk International

"What differentiates Manny from other Coaches is the fact that he's hands on with implementation and execution."

Patrick Eloi

Owner and General Manager

Manuel Palachuk International

"When things were difficult, Manuel helped me understand that there was a clear path to success."

John Verbrugge

President

Nonlinear Tech Inc.

Manuel Palachuk International

"I am excited about my future because Manuel's coaching has allowed me to trust in my own abilities."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"(Manuel) has given me the tools which allow me to prioritize my workflow, which brings greater efficiencies to my daily processes, and frees up valuable time to be spent on the most important tasks."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"It is most important to note that Manuel truly understands every aspect of our business and our product."

Stephen H. Watkins, Sr.

Owner and Senior Programmer

Manuel Palachuk International

"(Manuel) is very self-confident and with good reason as he commands the knowledge he possesses."

John P. O'Banion

Patent Attorney

Manuel Palachuk International

"I have worked with many people on many levels. I can truly say that Manuel is one of the most organized and focused individuals I know. I have observed his management of his company, projects and people and believe him to be very effective, dependable and dedicated."

Dr. Paul McWhirter, MD

Manuel Palachuk International

"What Manuel coaches is real life scenarios, not something from a book that sounds good but doesn't work or has never been implemented before. Manuel knows how to solve every common MSP pain point!"

Philipp Bauman

President

Manuel Palachuk International

"Manuel is an undiscovered gem in the rough. When the world discovers him and realizes his values, both in business and in life, he will be in extremely high demand and I hope still available to the little guys."

David Moadab

CEO

Manuel Palachuk International

"(Manuel is) simply not just another Coach on the sideline barking out what needs to be done! He's become part of our staff by assisting with implementation and execution."

Patrick Eloi

Owner and General Manager

Manuel Palachuk International

"The energy that (Manuel) puts into each session seems endless and his passion for mentoring shows."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"Sometimes the best thing a coach can do is help you see that things are going to turn out OK. Manuel did that for me."

John Verbrugge

President

Nonlinear Tech Inc.

Manuel Palachuk International

"Before working with Manuel, we had not even heard of the concept of working and tracking time in real-time, which led to lost revenue from late billing, or even worse, forgetting to bill for work performed."

David Moadab

CEO

Manuel Palachuk International

"It's pretty awesome when someone that is your business coach looks past the "business" side of things and cares about the person he's working with."

Mike Ita

CEO & Founder

IT Corps

Manuel Palachuk International

"We're using Manuel's Agile Service Delivery process to take care of our customers in a logical, systematized and orderly fashion, and it is making all the difference."

Jason R. Etheridge

President

Logic Speak

Manuel Palachuk International

"I would and absolutely have recommended Manuel to others because of the value he brings to not just the company, but the people. He doesn't just help you run your business, he helps you get the spark back and enjoy your work."

David Moadab

CEO

Manuel Palachuk International

"I have found Manny's organizational and project management skills are above average due to his tendency to 'sweat the little things'."

Stephen H. Watkins, Sr.

Owner and Senior Programmer

Manuel Palachuk International

"Mr. Palachuk's troubleshooting skills and methods are far superior to most I have seen in the field."

John P. O'Banion

Patent Attorney

Manuel Palachuk International

"Working with Manuel has changed my outlook on the future completely; I now have a written out plan on how to get my business to the $1 million revenue per year mark, and then to two and more."

Philipp Bauman

President

Manuel Palachuk International

"During one of the most critical times for our business Manuel proved to be able to handle a great deal of stress and conflict."

Dr. Paul McWhirter, MD

Manuel Palachuk International

"(Manuel's) confidence and clarity is electrifying and contagious! He is able to help you open your mind's eye to see a greater vision, one that you are soon able to shape and mold into your own vision."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"Manuel is thorough, consistent, and always has a great perspective on whatever change you need to make to your business."

Mike Ita

CEO & Founder

IT Corps

Manuel Palachuk International

"Manny is an individual with the Coaching skills, knowledge, and experience to assist a business owner like myself to help grow their business."

Patrick Eloi

Owner and General Manager

Manuel Palachuk International

"With Manuel’s Ten Golden Rules of PSA, I now understand the ‘gold standard’ of running an IT service business."

John Verbrugge

President

Nonlinear Tech Inc.

Manuel Palachuk International

"Because of Manuel's Agile Service Delivery methodology, we are finally going to be able to reliably scale and grow our company without having our growth implode on itself."

Jason R. Etheridge

President

Logic Speak

Manuel Palachuk International

"Any great mentoring relationship is an ongoing process. It is of utmost importance that I be able to consult with Manual from time to time in the future."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"Of all the benefits of Manuel's coaching, the personal relationship is the most important to me. Manuel is my business coach, but at no time does it feel like it's business only. It's more of a personal relationship that improves my business."

David Moadab

CEO

Manuel Palachuk International

"Thanks to Manuel’s new work flow process and his encouragement, we have revamped our service delivery 180 degrees and replaced bad talent with new great talent. Without Manuel’s help and coaching, I would not have been able to transform my business for the better."

Philipp Bauman

President

Manuel Palachuk International

"Manuel's diligence and meticulous troubleshooting resulted in recovery of the storage server with all possible data intact."

Dr. Paul McWhirter, MD

Manuel Palachuk International

"(Manuel) is not only articulate but his ability to communicate on many levels in many media is very effective."

John P. O'Banion

Patent Attorney

Manuel Palachuk International

"I can't stress enough that having Manuel understand my business is one of the most important if not the #1 reason we chose to coach with him in the first place. Manuel has shown me how to transform my business and that it's possible to find good technical talent."

Philipp Bauman

President

Manuel Palachuk International

"If I had to rate the importance of working with Manuel in the future, on a scale of one to ten, definitely a ten!"

Robin Galley

Assistant Vice President

Manuel Palachuk International

"(Manuel) has coordinated and managed a number of software development, system migrations and roll-outs projects for my company in the past, always on time and always as expected.."

Stephen H. Watkins, Sr.

Owner and Senior Programmer

Manuel Palachuk International

"I had joined a Microsoft networking event and after the first few meetings, I began to notice a pattern: The most successful members seemed to have a common denominator, Manuel. This is what made me choose Manuel for coaching."

David Moadab

CEO

Manuel Palachuk International

"Manuel is direct and clear ... There's never any guessing as to what he means or what I should do."

John Verbrugge

President

Nonlinear Tech Inc.

Manuel Palachuk International

"What makes Manuel different is he is not just your coach, or your friend. He is everyone's friend and works hard at putting like-minded people together to encourage growth and learning."

David Moadab

CEO

Manuel Palachuk International

"I did not realize I could learn such important life lessons from a mentor or coach. Manuel was able to show me a whole world that I was unaware of."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"(Manuel's) personality, no-nonsense attitude and unparalleled years of experience make for a winning combination ... We are so glad we found Manuel and can't wait to see what the next level holds!"

Jason R. Etheridge

President

Logic Speak

Manuel Palachuk International

"Having Manuel in my corner has significantly improved the path I walk, and continuing to learn from him can only further contribute to my success and growth."

Mike Ita

CEO & Founder

IT Corps

Manuel Palachuk International

"There is no doubt that (Manuel's) experience in the service industry has helped us put together many of our best processes in much less time than if were had continued on our own."

Stephen H. Watkins, Sr.

Owner and Senior Programmer

Manuel Palachuk International

"Looking back now, I can see the immense difference it has made in the way I view myself and the part I play in my own reality. It has truly been a life changing transformation."

Robin Galley

Assistant Vice President

Manuel Palachuk International

"I was never a big believer of needing a coach, but after working with Manuel, I would recommend a coaching program to any MSP business owner. Manuel really cares about you and your organization and gives 110% to make sure you succeed!"

Philipp Bauman

President

Manuel Palachuk International

"Manuel pointed out some very key things that were wrong with my company through the Business SWOT Analysis he performed, things that needed to be addressed. We then created a plan and started executing that plan."

Philipp Bauman

President

Manuel Palachuk International

"I believe Mr. Palachuk will bring imaginative innovation, dependability and high energy to any project or program with which he is involved. As a manager I have no doubt his integrity, dedication and drive will serve any company very well."

John P. O'Banion

Patent Attorney

Motivation is your key!

A lot of people seeking new beginnings have never finished with the past.