Shipping Policy

Expedite Shipping

Unfortunately, there is no way to expedite shipping. The reason for this is because all of our socks are custom made to order on a per-campaign basis. We print and do shipment in bulk, via USPS and UPS for domestic and Canadian shipping

There is a 30 day lead time between the end of a campaign and the estimated time of delivery. This allows for products to be knit and shipped.

Shipping Times

All items offered on knitout.com are custom made-to-order. This is how we're able to offer unique/original designs, free of cost to our sellers.

Domestic orders have an estimated arrival date that is approximately 30 days after the campaign has ended-- not 30 days after you place your order.

International orders take an additional two (2) week to ship, so your item is estimated to arrive six (6) weeks after a campaign ends.

Domestic Shipping

Once a campaign ends, we begin the knitting process. This takes about three (3) weeks. From there, all domestic orders take approximately one (1) week to ship. So your order will always arrive approximately thirty (30) days after the campaign has ended, not thirty (30) days after you place your order.

You can contact our customer support team to see what your shipping status is. If you have your tracking number, you can also see more detailed information about your shipments status but entering the number on USPS.com and UPS.com.

International Shipping

Once the campaign ends and your order has been knit (about 3 weeks) your package will be shipped out for delivery. International Shipments take approximately two (2-3) weeks for delivery. So your item is always estimated to arrive three (6) weeks after a campaign ends.

We ship internationally to over 230 countries using Asendia International Mail service and international postal services.

A good way to continue tracking your item once it leaves the U.S is TrackItOnline.org.

If you have not received your order, and it is over the estimated arrival date, please contact us and we can take care of this for you.

Shipping Costs

knitout has two different shipping fees, depending on your location: US or International. US shipping is a $2.95 flat rate, plus $1.00 per each additional item in a package. Canadian and all other countries shipping is a $3.75 flat rate, plus $1.00 per each additional item in a package.

Domestic orders have an estimated arrival date that is approximately 30 days after the campaign has ended-- not 30 days after you place your order.

International delivery times vary, but usually take 6 weeks after the campaign has ended. You can contact knitout support to see what your shipping status is. If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Customs

knitout takes every precaution to avoid customs fees for international order, but when it does happen, we understand that it can be a very frustrating situation.

If you are charged with a customs fee, please email us and we will be more than happy to refund you for any additional fees incurred upon delivery.