Suppi12 (3 месяца назад) #22517474Hi Guys! I just made a order HLJ with regards to ordering two plushies, except one is back-ordered 4-6 weeks and the other is out of stock but they allowed me to make a order?

What is the success rate of HLJ fulfilling back orders or getting restock for items that were out of stock? D:
I don't know if there's a difference between types of items, all my orders were art books, but of four I ordered they get three, and that one was out of stock everywhere so doesn't surprise me a lot they don't find it.

robert18 (3 месяца назад) #22521536Suppi12 (3 месяца назад) #22517474Hi Guys! I just made a order HLJ with regards to ordering two plushies, except one is back-ordered 4-6 weeks and the other is out of stock but they allowed me to make a order?

What is the success rate of HLJ fulfilling back orders or getting restock for items that were out of stock? D:
I don't know if there's a difference between types of items, all my orders were art books, but of four I ordered they get three, and that one was out of stock everywhere so doesn't surprise me a lot they don't find it.

Thanks for sharing your experiences :) I'm glad they managed to get most of the artbooks for you and it seems mostly positive experience.
Yeah I'm not sure if Plushies/soft toys is a high priority for them. The plushies can alternatively be found on Amazon Japan, with a price jump of 1000-2000 yen added on top from their actual retail price ^^' which is why i am trying HLJ.

I'm fortunate i have a credit card otherwise they could have put me into bankruptcy! Instead of sending paypal invoices or invoices of any kind they just take the money out of your account without warning.
I came back from the takeaway to find an email from HLJ thanking me for my payment. I thought 'what payment? I've been out this whole time?'. I check my emails from HLJ and sure enough they've just taken the payment without needing me to confirm it.

There doesn't seem to be any other option than this immediate payment through gointerpay either. I used to use HLJ all the time due to their great customer service, and the bonus feature of the private warehouse, but now i think i'll just stick with Big In Japan :/

Just thought i might warn other people, keep a close eye on all your orders through HLJ now, because you won't get warnings when the order is ready they'll just take it from whatever card/paypal account you have linked to them.

I'm fortunate i have a credit card otherwise they could have put me into bankruptcy! Instead of sending paypal invoices or invoices of any kind they just take the money out of your account without warning.
I came back from the takeaway to find an email from HLJ thanking me for my payment. I thought 'what payment? I've been out this whole time?'. I check my emails from HLJ and sure enough they've just taken the payment without needing me to confirm it.

There doesn't seem to be any other option than this immediate payment through gointerpay either. I used to use HLJ all the time due to their great customer service, and the bonus feature of the private warehouse, but now i think i'll just stick with Big In Japan :/

Just thought i might warn other people, keep a close eye on all your orders through HLJ now, because you won't get warnings when the order is ready they'll just take it from whatever card/paypal account you have linked to them.

Yes, I sent them an email a little while ago asking them if payment was now made automatically rather than sending out a request, and they said yes, it's now automatic. Not ideal, but on the other hand I'm glad they're offering direct CC payment as I'm not the biggest fan of paypal. But they also say that if the payment bounces initially then they send you an invoice and you have several days to make the payment.

I'm fortunate i have a credit card otherwise they could have put me into bankruptcy! Instead of sending paypal invoices or invoices of any kind they just take the money out of your account without warning.
I came back from the takeaway to find an email from HLJ thanking me for my payment. I thought 'what payment? I've been out this whole time?'. I check my emails from HLJ and sure enough they've just taken the payment without needing me to confirm it.

There doesn't seem to be any other option than this immediate payment through gointerpay either. I used to use HLJ all the time due to their great customer service, and the bonus feature of the private warehouse, but now i think i'll just stick with Big In Japan :/

Just thought i might warn other people, keep a close eye on all your orders through HLJ now, because you won't get warnings when the order is ready they'll just take it from whatever card/paypal account you have linked to them.

Yes, I sent them an email a little while ago asking them if payment was now made automatically rather than sending out a request, and they said yes, it's now automatic. Not ideal, but on the other hand I'm glad they're offering direct CC payment as I'm not the biggest fan of paypal. But they also say that if the payment bounces initially then they send you an invoice and you have several days to make the payment.

It's still an incredibly scary prospect really. I mean, it'd be great if it bounced and all but obviously if a figure is let's say £100 and you have £110 in your bank account, it obviously won't bounce and you'll only have £10 left in your bank account. If bills are being paid out through that account as well, HLJ has essentially stopped you from paying your bills because they didn't bother to ask you if you want money taken out of your account :/

Okay, I'm having an issue. I keep setting my payment currency to Japanese Yen. Check my preorders they're all in Japanese Yen. Yet the next time I log back in, they're all listed in Australian dollars again. This has happened like, 3 times now. I don't want to pay in my local currency, that's why I have a fee-free card that gives about as close to market exchange rates as it gets. Sent them an email about it, hope they sort it out before they take payment for some goods I have due at the end of this month.

agentmozell (6 дней назад) #26142463I've never preordered from this place before and I was wondering if someone could help me out a bit? I was trying to look around on their site but couldn't find my answers.

Do you have to pay for preorders up front?

Can I choose to pay for a preorder product at any time or do I have to wait until release?

Can a preorder product be put in my private warehouse?

Maybe I can help out a little ^^

1. No you don't have to pay upfront (at least as long nothing is stated otherwise). But usually you get charged once the product is in stock.

2. As far as I know you cannot pay in advance. I've only used their Paypal payment option to this point and what you have to do is authorizing them to charge you Paypal account with the due amount (similar with GSC's online shop). Once your item is in stock the money will be taken out automatically through your Paypal account. Credit card payment might function differently.

3. Yep, pre-orders can be put into the warehouse, which is quite convenient if you have a couple of smaller things relasing throughout a month that you want to ship all toghether. You can keep them there free of charge for up to 6 weeks.

AkibaMelon (6 дней назад) #26151014agentmozell (6 дней назад) #26142463I've never preordered from this place before and I was wondering if someone could help me out a bit? I was trying to look around on their site but couldn't find my answers.

Do you have to pay for preorders up front?

Can I choose to pay for a preorder product at any time or do I have to wait until release?

Can a preorder product be put in my private warehouse?

Maybe I can help out a little ^^

1. No you don't have to pay upfront (at least as long nothing is stated otherwise). But usually you get charged once the product is in stock.

2. As far as I know you cannot pay in advance. I've only used their Paypal payment option to this point and what you have to do is authorizing them to charge you Paypal account with the due amount (similar with GSC's online shop). Once your item is in stock the money will be taken out automatically through your Paypal account. Credit card payment might function differently.

3. Yep, pre-orders can be put into the warehouse, which is quite convenient if you have a couple of smaller things relasing throughout a month that you want to ship all toghether. You can keep them there free of charge for up to 6 weeks.

Hope that helped somewhat :)

That does!! Thanks!

So if something is released in January I'll get charged then but if its in my warehouse I can have it shipped in February? Just checking!

So if something is released in January I'll get charged then but if its in my warehouse I can have it shipped in February? Just checking!
Yes, you'll get charged in January but you can keep the item in the warehouse until February. If you decide to get it shipped it you, you'll pick a shipping method and pay the respective rate :)

So I preordered something about 10 minutes ago and I got the order confirmation screen and email but the order isn't showing up anywhere on my account page? I looked everywhere even in my private warehouse where I put it during the process. Does this happen sometimes? Like does it just take a couple days to show up on my account? I'm assuming I'm fine since I got the confirmation email. I just got a little thrown haha

So I preordered something about 10 minutes ago and I got the order confirmation screen and email but the order isn't showing up anywhere on my account page? I looked everywhere even in my private warehouse where I put it during the process. Does this happen sometimes? Like does it just take a couple days to show up on my account? I'm assuming I'm fine since I got the confirmation email. I just got a little thrown haha

Yes, items will take a while to show up on your account after you order them, no idea why. As long as you got the confirmation email saying they've got your order it should be fine.

So I preordered something about 10 minutes ago and I got the order confirmation screen and email but the order isn't showing up anywhere on my account page? I looked everywhere even in my private warehouse where I put it during the process. Does this happen sometimes? Like does it just take a couple days to show up on my account? I'm assuming I'm fine since I got the confirmation email. I just got a little thrown haha

Yes, items will take a while to show up on your account after you order them, no idea why. As long as you got the confirmation email saying they've got your order it should be fine.