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Grab မွ ဘာမ်ားကူညီေပးရပါမလဲ ?

តើខ្ញុំអាចជួយអ្នកបានយ៉ាងដូចម្តេច?

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How to handle passenger no-show

First, please tap “I’ve Arrived” only upon reaching the pick-up location as indicated in the Grab Driver App. An automated message will be sent to the passenger to inform them you have arrived.

If your passenger is not at the pick-up location, please try to contact your passenger via call or message via GrabChat. Your passenger may be engaged and unable to pick up your call on the first attempt. We recommend calling and sending a GrabChat message more than once to remind your passenger of the waiting time (3 minutes for GrabShare, 5 minutes for all other services) and/or cancellation charges. This will be a good time to direct them on where you are waiting and the colour of your car for quick identification.

If your passenger does not show up after the applicable waiting time and did not respond to you, you can choose to cancel the job and indicate Passenger no-show as the reason. Your cancellation rating will not be affected and you will receive a $4 compensation to your Cash Wallet if all of the above conditions are met. Please exercise discretion and be understanding towards passengers’ circumstances.

Please be reminded that you have a shared quota of 6 cancellations a week without affecting your cancellation rate for the cancellation reasons below:

ประกาศ

Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.

Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.