Update: Version 1.7.2 addresses PDF error messages

A number of users have reported PDF-related error messages when upgrading to our previous release (1.7.1). Today’s update (1.7.2) addresses this issue. Here’s an explanation of what was happening and what to expect from now on.

Whenever possible, Evernote indexes your PDFs looking for searchable text. In some cases, Apple’s built-in PDF handling functionality would encounter a problem finding text inside the PDFs, so we added an error message alerting you to this problem. Unfortunately, some users would become inundated with these popups. This is now fixed.

To be clear, this error message does not indicate a loss of data. It simply states that there was an issue finding text within the PDF.

In today’s release (1.7.2), we have addressed the multiple popup issue. We will still display an error message if a new PDF proves problematic.

Hasn’t fixed a problem I reported months ago: Evernote on Mac bombs out seconds after loading. It’s still running in the top menu bar, though. Yet “New Note” also bombs out Evernote just after starting too.

I like Evernote very well and use it often as possible from the iPhone and Mac desktop app.

Notice that you are active to fix the problems on the desktop application to make it better and more stable. Have generally not had any problems with the versions, but I think it is a bit odd that you have not been corrected the problem with:

– Switching between applications spread over Spaces. When I use an app active in Space 1 and switch to Evernote that is in Space 2, so can not I turn to Space 2, although I have Evernote the menu at the top. Space must switch manually or with the default hotkeys for it.

– To paste text that is copied from the website or any place that has formatted text, so can not I pasted the text of the Evernote that clean format with alt + shift + Cmd + V – I have to go around with pasting in TextMate and copy the text again before I can paste it in Evernote.

I hope these can be fixed in near time now that it has been the biggest problems at the Evernote to now.

I’ve just downloaded the new version and am having the same problem as Shelly. The second I opened Evernote, the same error messages started to bombard me, saying indexing failed. I forced-quit the software before it counted 1000+, which is all I have. Is there any way to fix this issue?

@tom @ko @ed @ramo and others that are experiencing the PDF error messages. We’re looking into the issue and will have more information in a bit. Nothing about your PDFs has changed. No data is lost. Your content is exactly as it was before the update. This seems to be an problem with the error messaging.

argh read this too late … lots of pdf indexing error messages … very annoying – that was definitely the last time I’ve used the auto update … what about testing the changed stuff on OSX before releasing?

This update simply crashes on launch. Can’t re-install. I’ve tried. I notified evernote yesterday. Seems I’m not the only one with issues. I would like evernote to acknowledge here on this blog that there is an issue for some users and they are working on it. I would feel more confident then that the issue was being addressed. All I’ve received so far is the standard “we got your report and are looking into it” email.

I’m having the same problem where every PDF is producing an error message “PDF indexing failed” I have thousands of PDF so I’m having to hit return a thousand times. Only a quarter way through. I can’t even get to the “help” menu item within the app until I OK all the windows so I’m posting here. Please HELP ASAP!

A number of users have reported PDF-related error messages when upgrading to our previous release (1.7.1). Today’s update (1.7.2) addresses this issue. Here’s an explanation of what was happening and what to expect from now on.

Whenever possible, Evernote indexes your PDFs looking for searchable text. In some cases, Apple’s built-in PDF handling functionality would encounter a problem finding text inside the PDFs, so we added an error message alerting you to this problem. Unfortunately, some users would become inundated with these popups. This is now fixed.

To be clear, this error message does not indicate a loss of data. It simply states that there was an issue finding text within the PDF.
In today’s release (1.7.2), we have addresses the multiple popup issue. We will still display an error message if a new PDF proves problematic.

Wow, I’m glad I only have a few pdf files saved to Evernote — I would’ve been way more vexed by this issue had I been getting 100s or 1000s of error messages like some folks!

Yesterday, after installing the update and getting the pdf indexing error messages, I located a couple of the pdf files, and searched in evernote for a text string that I could see was in the pdf. Not found! So yep, indexing wasn’t working properly.

I was pleasantly surprised this morning to find an email waiting for me (sent very late last night) from the evernote team, saying they’d fixed the issue and asking me if I’d like to download a pre-release of an update. Planned to do that when I got home from work today, but by then, Evernote had already released the fix. I downloaded and installed it as soon as I got home; NO error messages about indexing problems. Best of all, when I went back to the same PDF file that I looked at yesterday and found its contents hadn’t been indexed, and searched again in Evernote for the same text string, that text string DID show up in the search.

Three cheers for the Evernote team! It sucks that the problem happened in the first place, but mistakes DO happen, and the mark of a quality company is their response when problems are reported. It’s pretty rare for things to get fixed this fast.

grumble, the update won’t do it for me. it cancels itself every time. and the pdf errors persist. thousands of files. am not really a fan of those bazillions of dialogs popping up and blocking my mac for quite some time. sigh. not so happy right now.

I scoured the net looking for the shortcut key for entering a date/time stamp in evernote Mac. Seems like a lot of people are looking for the shortcut key. I use CTRL + ; (Semicolon) at work on my Windows laptop. Please help is there a shortcut? If not please add one. Thanks.

I would love this capability as well. I keep single notes with many updates in them, and would the ability to quickly put a Date/time stamp before each update. You can do this in Windows with a keyboard shortcut, so why not on a Mac?

The present version of Evernote is impossible to to installed and urn properly on a 10.4.11 of Mac OS X. I’ve spoken to a lot of people who are using this version and they are having the same problems when trying to run Evernote 1.7.1-2. Would it be possible like you did with Windows, to leave the option of operating with a previous version of Evernote, one that does accept this rather spread version of Mac (10.4.11).

HELP!
Evernote refuses to launch. I’ve installed latest version, restarted, tried everything and still no luck. I can see my notes online, so know they’re there, but it’s really starting to waste my time now.
Any help gratefully received.