An image shows how a swelling protruded from Lauren’s back after the horror fall on holiday

The Menorca hotel, which is unnamed until staff have had a chance to reply to the allegations, advertises its “crowning glory” is an on-site waterpark and “triple helping of pools”.

Lauren said: “The morning after, I went to see the manager and he just said it wasn’t his problem. I have never met someone so rude.

“I’m scared of flying and was due to come back the next day, so I refused the offer of an ambulance as that would mean I wouldn’t be allowed to fly back the next day. I went to hospital in England when I got back for an x-ray.

“Doctors couldn’t even drain it for me because it was too close to my spinal cord.

“I had to be signed off work for six weeks and was prescribed with anti-depressants because I felt so low wearing certain clothes or leaving the house.

“The swelling has gone down a bit now, but I think I’ll always have a bit of a lump on my lower back.

“It’s still there right at the bottom of my spine. I’m a hairdresser and it has had an effect on that.”