Customer Services

Delivery

UK Delivery

Orders placed before 10.00am will be dispatched for next day delivery. Your order will be shipped using ‘TNT’ our nominated courier, and the price will be determined by the size and weight of the products that you have chosen. To find out the delivery price of your parcel, simply add the products to your basket and follow the process to the checkout screen where your delivery cost will be calculated and displayed clearly before payment.

Our nominated courier typically delivers 9am – 6pm, Monday to Friday (except bank holidays) and will require a signature upon delivery of your parcel. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event that no one is available to sign, TNT will leave a card for you to contact them and arrange a more convenient date for redelivery.

‘Please note’ delivery to Northern Ireland and the Offshore Islands will need to be selected on the delivery location option on the checkout page before proceeding to the payment process page.

International Delivery

We can provide shipping to International customers worldwide using TNT international services. Delivery transit times will vary but will usually take between 2 – 7 working days. If you are placing an order from outside of the United Kingdom, please, at the checkout page, select your delivery country, which will then calculate shipping prices for the items that you have selected. Items being purchased and delivered outside of the EU will have tax deducted from the totals.

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

We regret to say that we cannot offer refunds or exchanges on any of our products shipped internationally.