Help & FAQs

Nature Valley Classic

What is the Nature Valley Classic?

The Nature Valley Classic is a Women’s WTA Premier Level Event taking place at the Edgbaston Priory Club, Birmingham, and features within the world’s top 21 events on the WTA tour. It is 11th in terms of total prize money and includes both singles and double and qualifying draws

How do I buy tickets for the Nature Valley Classic 2019?

Tickets for the Nature Valley Classic 2019 at the Edgbaston Priory Club, Birmingham, will go on Priority Sale for British Tennis Team Members only from 10:00 on Monday 18 June 2018until 23.59 on Sunday 24 June 2018.*

Tickets go on Early Bird Sale for British Tennis Lite Members and Non-Members from 10:00 on Monday 25 June 2018.

What provisions are available for wheelchair users at the Nature Valley Classic?

Wheelchair spaces are available on Centre Court and all have a carer’s seat adjacent. Wheelchair users will be charged the full price for their ticket (Category 2) and their carer will be free of charge.

There are accessible toilets in the grounds located at the back of Centre court by Court 1.

Disabled Car Parking spaces are available with easy access to the main entrance to the tournament. Spaces for disabled parking must be booked in advance by sending an email to birminghamclassic@lta.org.uk with the following details: blue badge numbers, car make, car registration and contact details (telephone / email). There is no charge for these spaces.

I have purchased tickets to the Nature Valley Classic, when will I receive them?

If you selected to receive your tickets for the Nature Valley Classic in Birmingham by post or by email, these will be sent out at least 5 days before the event, sooner if possible. If you have not received your ticket or e-tickets within 5 days of the event, please check your junk folder first (for e-tickets) and if you are unable to locate them, please contact The Ticket Factory on 0333 300 3010.

You can track your tickets online via the Ticket Factory tracking system. You will be required to have your order number and postcode at hand in order to carry out this process.

What is the entry policy for babies and young children at the Nature Valley Classic?

A ticket is not required for those under 5, on the day they attend, however anyone under 5 is not permitted in the grandstand seating of Centre Court. Please be aware that buggies or prams are not permitted in the grandstand seating and cannot be left unattended.

Children aged 5 – 16 on the day they attend require a child price ticket and must be accompanied by an adult at all times.

Anyone aged 17 and older on the day they attend requires an adult ticket.

Where can I park for the Nature Valley Classic?

Public parking and disabled car parking spaces are available for the event.

More information will follow shortly regarding public parking.

Disabled Car Parking spaces are available with easy access to the main entrance to the tournament. Spaces for disabled parking must be booked in advance by sending an email to birminghamclassic@lta.org.uk with the following details: blue badge numbers, car make, car registration and contact details (telephone / email). There is no charge for these spaces.

What times do the gates open and close at the Nature Valley Classic?

The grounds open at 10:00 daily and will close 30 minutes after the last match finishes. Play start times are variable but should not be earlier than 11:00 on any court. These times are dependent on the weather and other conditions and are subject to change at the Tournament’s discretion.

Unfortunately, we cannot confirm the exact schedule of play in advance as timings are extremely dependent on the weather and other conditions, and are subject to change at the Tournament’s discretion.

If there have been no breaks in play then it is likely that play will finish by approximately 20:00 in the evening. If the weather has been poor then play may continue as long as the light is good, which can be as late as 21:00.

During the Tournament please check our website for up to date information, subscribe to our social media channels or follow our Live Blog.

Will there be security checks at the Nature Valley Classic?

Our security plans are regularly reviewed, and a number of additions and improvements have been made for our 2018 Event. Extra security personnel, resources and measures have been employed.

We will continue to review our security measures in the lead up to the event and in conjunction with the relevant authorities to ensure that they remain at an appropriate level.

During the tournament, we would ask everyone arriving at the Edgbaston Priory Club to allow enough time for security checks, and to check our official social media channels and website for any further updates and information.

Is there a left luggage facility on site at the Nature Valley Classic?

Unfortunately there is no left luggage facility on site. Spectators may not bring a bag larger than 16” x 12” x 12” (40cm x 30cm x 30cm) into the tournament site. For spectator safety all bags are subject to inspection by our security team and are brought to the tournament at the owner’s risk.

Please note that whilst prams and strollers are permitted into the grounds, they are not permitted in the grandstand seating and cannot be left unattended.

Can I bring food and drink into the grounds at the Nature Valley Classic?

Ticket holders are permitted to bring food and drink into the grounds. Alcohol can be brought into the venue subject to the following restrictions;

Ticket holders may bring no more than the equivalent of (a) one bottle of wine or Champagne (750ml); (b) two cans of beer (500ml); or (c) two cans of premixed aperitifs, per person into the Venue. Bottles of spirits or fortified wines will not be allowed into the Venue.

Anyone attempting to bring in excessive amounts of alcohol will have this confiscated on entry.

Please note that any item which may be interpreted as a potential weapon is prohibited, including sharp or pointed objects such as knives or large corkscrews. Bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm) are not permitted.

What catering facilities are available on site at the Nature Valley Classic?

Onsite public catering will provide by Compass Group, who will offer a wide range of hot and cold food and beverage.

Choices of food and refreshments are available at various locations including the BBQ Zone, the Tournament Village marquee, the Public bar and Terrace Bar. For those with a sweeter tooth, the official ice cream of British Tennis, Häagen-Dazs will be on sale in the public catering areas.

Luxury coffee and pastries will be available in both our Public and Terrace Bar.

There is a large number of seating arrangements around the site at the various food stations as well as the marquee.

If it rains at the Nature Valley Classic, will I receive a refund?

If, due to unfavourable weather conditions on the day for which this ticket is valid, there is one hour or more but less than two hours of non-consecutive play on Centre Court, you may claim a refund of 50% of the face value of the ticket.

These refund provisions do not apply where all of the play scheduled for that day for the court(s) which that ticket specifically gives access to has taken place (the latest version of the schedule, including revised schedules released on the day of play, shall apply for these purposes). In such cases, no refund will be given. The amount of play is measured using the official record of the court umpires.

In the event that you purchased your ticket from the on-site Official Tournament Box Office you will need to send this ticket in a stamped envelope, with the name of the payee, address and full postcode in block capitals included to: LTA Raincheck, The Ticket Factory, PO Box 3348, Birmingham, B40 1NT.