Joe Tennis

Customer Experience Strategy and Design Thinking Facilitation

Bring your teams together…

Business people, developers, designers, legal teams, testers, executives - people who may not normally work together, and who ultimately have a lot in common with each other, and with your customers.

To think about the big picture…

From top down, bottom up, inside out and upside down, we look at your project, market opportunity or vexing challenge with a divergent mindset, capturing our ideas as we go... we'll choose the best ones later!

And converge on the details…

We merge ideas, we argue, we vote, and we prototype; quickly and prolifically

And we lock in on the best ideas

Prototyping embodies the co-created narrative the team is creating. It lets us tell our story so we can agree, and others can buy in to the vision

Then we iterate. We design, test and deliver. Until it’s great.

Strategy, technical viability, business value and most importantly, the Customer Experience all come together to form a product direction everyone can rally behind.

Whether we develop a plan for deeper research, a blueprint to guide the next series of product releases or a implementation plan to deliver an immediate step change to your business environment you will leave this process with a clear guiding light to lead your business to deliver a real solution.