You know what they say: you never get a second chance to make a first impression. These days it's most likely that impression will be online. In this piece, we consider the top five mistakes businesses make online that leave a bad taste in customers' mouths.

Fair Syndication Consortium Releases Draft of Guidelines

The Fair Syndication Consortium has released a set of guidelines outlining the organization's position on intellectual piracy. The Content Syndication & Management Guidelines 0.9, so called because they aren't yet complete, are meant to be a conversation-starter on topics of digital copyright and syndication. The guidelines summarize the consortiums thoughts as a starting point for a broader discussion of content syndication and also propose solutions that should benefit publishers, syndicators, aggregators, and consumers of content.