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ROBOTO cracks are getting worse

Today I have checked my Roboto and it have a new crack that never existed before. When I bought the figure the release day it had a small crack on the left. Now it has a new crack on the right and the original crack is even bigger reaching to the pectoral zone.

When I twisted the waist in order to check the gears, the cracks even opened more, so I stop any more movement.

My Roboto has little cracks all around the shoulder area of his torso. Looks like the incorrectly fitted shoulder pieces are rubbing against the torso piece whenever I move the arms, & the stress then makes cracks.

And they tell us to call DR and ask for a replacement or a refund. Got to love this line.

Honestly, THIS is what I have issues with.

I have NO problems with Scott... I have never had a problem with DR, and most of my ankles are tight.

Toys that are not quality enough to actually PLAY with... but for massive money?!?! I would be TERRIFIED to give any of my toys to my nephews to play with.. I don't know HOW many pieces I'll get them back in.

My Roboto has little cracks all around the shoulder area of his torso. Looks like the incorrectly fitted shoulder pieces are rubbing against the torso piece whenever I move the arms, & the stress then makes cracks.

This is totally where this issue is coming from.

It really torques me off that Mattel screwed this up and REFUSE to do anything about it. THEIR mistake that we are paid for is now damaging the toys even further. I'd ask a question for Ask Matty, but I know I'd get some rubbish answer about calling customer service or there isn't a slot available or some such.

Today I have checked my Roboto and it have a new crack that never existed before. When I bought the figure the release day it had a small crack on the left. Now it has a new crack on the right and the original crack is even bigger reaching to the pectoral zone.

When I twisted the waist in order to check the gears, the cracks even opened more, so I stop any more movement.

Someone else?

Contact Safelite. They have superior resin that fills chips & cracks and Roboto will be like new

Seriously I feel bad your Roboto has this issue. Although Mattel says no I still feel the clear plastic the vendor used has problems.

Roboto is a lousy figure. It's really to bad. I've already replaced my 1st one that came uncracked, then a month later was completely cracked across his abdomen out of nowhere, just standing on my shelf.

It's apparent that these cracks in the torso are occurring from the shoulders rubbing against the plastic bc it was assembled incorrectly. I can assure you my Roboto did not have these when he arrived. Oh, and before someone accuses me of "throwing my toys around" let me also state that all of my toys stay safe and sound on cabinets and are rarely moved.

While these cracks seem tiny, I guarantee with continued arm movement they will get worse.

Can you guys please post pictures? Comments like this are on actionable if I have images to pass along to show what is happening to toys. Thanks.

Sure thing. I've got 2 Roboto figures. The first arrived with a crack in the abdomen and when I contacted Customer Service I was sent the second really quickly, which was fantastic. The replacement had very tiny minor stress cracks that weren't a big deal since they're hard to see(and photograph) in all of the reflective clear plastic. Unfortunately, they've grown some and the figure has developed an abdomen crack that's very similar to the one I'd initially received. It's odd since I'd chosen to barely tough "good" Roboto at all and reserve all minor handling to the original.

Replacement Figure

The first one eventually got bad enough that a crack even spread up his back and the torso popped easily off of the waist as a few bits crumbled off. It's cloudy since I went ahead and popped the halves apart to test glue in case the other worsens. My main concern is that both end up like this.

It seems to originate near joints where any minor stress may occur. The 2nd Roboto had misaligned gears that would click a bit and perhaps that added more stress. It's possible that stress from yanking his arm attachments could play a part in worsening cracks that would otherwise go unnoticed, but like I said I haven't done much with Roboto #2.

Finally, here's Photog! I hate complaining at all, but I've contacted 2 separate customer service numbers since getting this guy and I've been told by one that I'd be contacted and the other said someone would be here to pick mine up. I was even told that the hypothetical pick-up man would have the replacement Photog with him and we'd just swap, which I don't think would have been the case even if this persona had actually shown up(nobody ever did and I haven't been contacted) This is relevant to Roboto in that I'd just go ahead and admit defeat by opening Photog, but I'm concerned it will get worse.

And on a side note, I know that quickly tossing out free figures all over the place like with my Roboto is a system that's easily abused, so I understand that things had to change. At the same time...I kind of feel like I've been lied to on the phone twice about Photog by DR or whoever these CS people are. It's made me feel pretty crummy and helpless, honestly.

EDIT: Apologies for the Photog cry-fest. Although later than I was initially told, I got an email saying someone would be picking up my Photog a day after I posted this. Left the box out today and it was picked up, so that's cool and I thank Matty/DR for getting the replacement process started. Very happy about that! Hopefully whatever led to cracks in both Robotos and Photogs is something that can be solved.

Last edited by FakeEyes22; April 4, 2012 at 09:39pm.
Reason: correction.

While these cracks seem tiny, I guarantee with continued arm movement they will get worse.

Mine is very similar.

To anyone not seeing the problem:

Look at the shoulders side-on.
Notice the gap between the back of the torso & the (reversed) shoulder-piece.
Notice there is no gap between the front of the torso & the shoulder-piece - instead, they rub.

Well that's terrible. Mine's been fine so far. Guess I lucked out again on him. Hopefully he stays ok.

Right or wrong, buying a sub tells Mattel you want more MOTUC figures. Not buying does tells them you don't. Don't let MOTUC end early because you might not like their marketing strategy! Plus polls show you won't regret subbing!