Email Etiquette: Netiquette

E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? This course helps you learn the best way to create and use e-mail. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results.

* You have 4 weeks to complete this course from date of your enrollment.

Module one will look at one of the possibly greatest inventions of our lifetime. E-mail takes an increasingly amount of our time and in module one, we will look at how to maximize our time. Also included in this module is a discussion on the seven deadly sins of e-mail and how to avoid them.

The Impact of e-Mail on Business

International Considerations

Seven Deadly Sins of e-Mail

Top 10 Complaints about e-Mail in Practice

Maximizing the Potential of e-Mail

E-Mail Etiquette: Netiquette Module 2
E-mail Etiquette

Module two will examine how to create well written emails, to include the subject line, the message itself, and the signature block. Also included in module two is organization basics. Just as with any filing system, your emails should be organized into folders and mail should be processed in a proficient method that works best for you. In module two we will look at tips to use to best manage your e-mail.

Processing Mail

Using Folders

Looking Good Online

SMART Subject Lines

Ending Your Message & Signatures

E-Mail Etiquette: Netiquette Module 3
Relationships Through e-Mail

Building relationships through email may seem difficult, but module three will provide you with tips that will guide you to writing great e-mails. E-mails that are not so routine need more thought and careful planning. Module three will look at how to use the simple Four Point Plan for proper e-mail structuring. Also included in this module is how to establish long lasting bonds and how to develop rapport with others through this mode of communication.

Writing Great e-Mails

The Four Point Plan in Practice

Using e-Mail to Build Relationships

E-Mail Can Affect Careers

Star Tips for Creating Bonds and Developing Rapport

E-mail Etiquette: Netiquette Module 4Nurturing Your e-Mail Netiquette

Who you are writing to depends on whether or not you should follow grammar rules. Module four will examine proper use of grammar in your e-mail and help you spruce up your skills. Also included in module four is the overall function of spam filters and basic security and virus issues you may encounter with your e-mails and what you can do to protect your messages.

Spruce Up Your Cyber-Grammar Skills

Spam Filters, Mail Bombing, Snooping and Harassment

Security Issues

Protecting Your Messages

Computer Viruses

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!

Ed4Career has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Career has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Career is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Internet Connection

Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

Processor - 2GHz Processor or Higher

Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

Operating Systems - Windows 7 or higher

Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)

Internet Browsers - Google Chrome is highly recommended

Cookies MUST be enabled

Pop-ups MUST be allowed (Pop-up Blocker disabled)

The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)