Website Statistics: Period 1st - 30th June 2011

Availability

The website was available 99.45% of the time during the month of June, there was no planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

Customer Satisfaction

82% of customers were satisfied during June.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

First Point Resolution

68% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).