Riders Safety

Best Tips for Safe Journey

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Confirm the name of the driver and make of the vehicle

There have been several cases of people posing as drivers, but both Uber and Lyft offer passengers details such as the driver’s name, their photo and car type. Before getting in the car, make sure you’re getting in the right one.

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Share your trip details with friends or family

You’re able to tap “Share status” in the mobile app and share your driver’s name, photo, license plate and location with a friend or family member. You can also share your location with a friend or family member as well.

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Follow along in your own maps app

Open up your own maps tool, enter your destination and follow along, noting any odd route shifts. You can also follow along with the Uber or Lyft apps as well.

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Trust your gut

If you have an inkling of discomfort or sense something fishy, don’t get in the car. If you’re already on the road and are in an emergency situation, call 911 immediately.

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Check the driver’s rating

Just like you’re less likely to eat at a restaurant with bad reviews, rideshare ratings can be used to determine the quality and safety of your ride. Rideshare apps give passengers their potential driver’s ratings ahead of the car’s arrival, so if you’re uncomfortable with the rating, cancel your ride and request another driver.

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Avoid riding in the front seat

Passengers (especially women) who ride up front have been on the receiving end of assaults, groping and other aggressive, unwanted behavior. It’s just safer to sit in the back and most drivers prefer that you do anyhow for their safety as well.

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Travel in groups when possible

There’s often safety in numbers. Try riding with a friend or two or if you don’t feel safe riding alone at all you can use the Uber pool or Lyft line option.