Utilities Served

National Fuel customers will receive one bill from NFR which includes all of their charges after making the switch.

Available Plans

Rate Type

Contract Length

Early Cancellation Fee

Details

Variable Rates

12 months

$0

Promotional rate for the first month, variable rates thereafter

Rates subject to change each month

30 days notice required to cancel

Notice provided 30-60 days before end of contract

3 business days right to rescind

Equation to calculate variable rate is disclosed

Fixed Rates

12 months

$99

Rate remains the same for entire period

Automatically becomes variable at end of contract

30 days notice required to cancel

Notice provided 30-60 days before end of contract

3 business days right to rescind

We recommend fixed rates with alternate suppliers because you can save over time in the rate you pay for natural gas per therm, because it fluctuates so much over the course of a year that customers can really economize. However, we do not recommend contracts that last longer than one year, because the price of natural gas actually is decreasing over time.

Direct Debit

Customers can pay their bills automatically each month with NFR's direct debit program.

Rewards Programs

National Fuel Resources has a referral program for customers, where they can earn $20 for each friend they refer who sign up for service.

Customer Reviews

The company has glowing customer service reviews from the Better Business Bureau, whose A+ rating signifies that the company handles complaints quickly and effectively, and receives a small number of complaints for a company of its size.

However, some customers feel that variable rate plans are misleading and have actually caused them to pay more for natural gas than they had with their local utility.