Our wood won't be perfect like you will get from other stores that purchase their wood from large manufacturing companies overseas. Every single piece of wood is cut, drilled, dyed (if applicable) and packed by hand. There may be slight variances in size or thickness, a hole may be slightly off center and edges will be rough. Over the years, we have found that the birds don't mind a bit. Our wood is pollutant and chemical free and processed in our pet and smoke free shop.