I have to say, I'm very disappointed with RIM. In attempting to setup a BES for a mere three users, I encountered almost 5 days of problems along with tens of hours of support on the phone from RIM(with a guy who had a heavy accent at that). For a company which is touted as being the business leader in mobile email, I'm very annoyed with the fact that their software didn't do the legwork to setup permissions, and do all the checking. It's nothing less than tedious to go through every single possible permission in AD and attempt to set everything up correctly. The BES software is clunky, inefficient, poorly designed and not needed.

I'm looking forward to the iPhone so I won't have to use the crappy BES software ever again!

I have to say, I'm very disappointed with RIM. In attempting to setup a BES for a mere three users, I encountered almost 5 days of problems along with tens of hours of support on the phone from RIM(with a guy who had a heavy accent at that). For a company which is touted as being the business leader in mobile email, I'm very annoyed with the fact that their software didn't do the legwork to setup permissions, and do all the checking. It's nothing less than tedious to go through every single possible permission in AD and attempt to set everything up correctly. The BES software is clunky, inefficient, poorly designed and not needed.

I'm looking forward to the iPhone so I won't have to use the crappy BES software ever again!

I set my BES up for a small user group (2 users) also. I read as much as I could on this forum and at other sites before the installation and followed the steps exactly.

I agree that RIM's documentation is not great, but with the guides and posts on this forum I had no real trouble and was running inside of 1 day. Since the install I haven't touched the thing. It just works.

I suggest you do some reading, wipe your machine, and start again following the instructions exactly. The setup is tedious but not overly technical, and once going it is well worth it.

PS. I am not an IT professional, just an average user who wanted a BES for his small business.

I set my BES up for a small user group (2 users) also. I read as much as I could on this forum and at other sites before the installation and followed the steps exactly.

I agree that RIM's documentation is not great, but with the guides and posts on this forum I had no real trouble and was running inside of 1 day. Since the install I haven't touched the thing. It just works.

I suggest you do some reading, wipe your machine, and start again following the instructions exactly. The setup is tedious but not overly technical, and once going it is well worth it.

PS. I am not an IT professional, just an average user who wanted a BES for his small business.

I did similar to the above poster, installed BES express on my Windows 2003/Exchange 2003 box, it has run pretty much faultless for 18+ months.