Yes, it's the same piece of company hardware, the head-end. A cable company supplied box is able to talk through its cablecard to the head-end to arrange the Xfinity On Demand show, so the communication is happening completely over your coax cable. Unfortunately, the protocol language for talking through the cablecard to the head-end is a proprietary protocol that is dependent on the particular cable company and particular local hardware; there is no way for TiVo to implement it and talk over the coax. So what TiVo and Comcast have done is implement an alternate route over the internet between the TiVo box and the head-end. But now you've got some things coming over the internet and some things coming over the coax, and the Comcast head-end has to merge everything together, which can be difficult.

In your case, it's likely to be very difficult for Comcast to do. Since the franchise was recently acquired (I think you said), it's not running Comcast's standard hardware and protocol, so there's a whole lot of new local effort that needs to be figured out.

Comcast took over Adelphia in this area several years ago. During a service call is when the tech said we were "in line" to get VOD around Jan., 2013.

I've been trying to connect to the TiVo servers for the past hour or so, but I've been having network errors when trying to connect. Hopefully they will be back online again later today. Keeping finger crossed.

I've been trying to connect to the TiVo servers for the past hour or so, but I've been having network errors when trying to connect. Hopefully they will be back online again later today. Keeping finger crossed.

Thanks for the link DD. You're right, not too much help from Comcast.

I'll keep my fingers crossed the VOD comes up for you too! I rebooted once, but nada.

I briefly followed a link to the Comcast forums from that thread and it suggests contacting the Comcast CableCard hotline may be a good first step since they have a good working knowledge of Comcast systems and Tivo. Good luck!

I briefly followed a link to the Comcast forums from that thread and it suggests contacting the Comcast CableCard hotline may be a good first step since they have a good working knowledge of Comcast systems and Tivo. Good luck!

We had a major outage the past few days and saw multiple bucket trucks in our community. Our cable was on and off for 2 days and internet was out for 3. After they fixed it I still had to call in to get my internet back. Now getting almost 70down/10up. On the same Blast package before the outage we had the older 25/5 speeds. I wonder if there was an upgrade gone wrong that caused the significant outage.

Now Netflix snaps into SuperHD in about 2 seconds were it was not always able to go to the highest bit rate at all.

We had a major outage the past few days and saw multiple bucket trucks in our community. Our cable was on and off for 2 days and internet was out for 3. After they fixed it I still had to call in to get my internet back. Now getting almost 70down/10up. On the same Blast package before the outage we had the older 25/5 speeds. I wonder if there was an upgrade gone wrong that caused the significant outage.

Now Netflix snaps into SuperHD in about 2 seconds were it was not always able to go to the highest bit rate at all.

I don't know if this affected you, but some time ago they doubled the speed for Performance Plus and above packages, HOWEVER, to get that speed you had to restart your modem. Until/unless you did that, you got the same speeds you always did. When I restarted back then, I got similar speed upgrades to you without any more expense.