Quality Assurance

Our approach is based on the principle of meeting the needs of both the clients and our security professionals through common objectives. This is reflective in our quality policy that states “We are dedicated to providing the best possible services to our clients through a mutually supportive work environment for our employees”.

Our internal systems have been developed to ensure that all operational staff attend client properties on a random basis and conduct site inspections of the property and the respective Security Guard. Once completed, the inspection summary is submitted for review by the Operations Manager and becomes part of the client file.

TriCom Security Services Inc. conducts a semi-annual formal evaluation with all clients through our Client Evaluation Form. In addition to regular communication, the evaluation system is completed so that the Executive Staff can personally review the clients’ comments and can respond to any concerns/requests.