BN-20 utility not working

For the second timein 5 months m BN-20 utility is not working. It opens but no ink registers and all selections are grayed out. Spoke to Roland tech who told me to delete utiltity program and reinstall , but it didnt fix the issue. An suggestions. Thanks

I had the same problem. So based on advice here, I did a un-install and re-install of the printer. Somewhere in the middle of the process, I think shortly after the uninstall, the utility started working again. Very strange. But that got me back on track. No problems since then with the utility program - except that sometimes it forgets that I just shook the ink cartridges or did a manual cleaning.