SIMS Support

Comprehensive Support for all your SIMS needs.

Our service to schools includes training and user support for the SIMS.net and FMS software, technical support for SIMS and related software.

SIMS Training

The SIMS Unit employs staff with wide-ranging knowledge and experience of data handling, administration, financial procedures and teaching/educational issues, and uses its knowledge and experience of the issues surrounding the use of SIMS software to deliver a comprehensive training programme in a realistic and relevant context. It will introduce support for new features in line with software developments. The Service will provide the schools with training materials and guidance for specific processes.

SIMS Software Support

The SIMS Team provides a comprehensive system of support for all aspects of SIMS:

A central telephone helpdesk for all help and advice in the use of SIMS.net software and for the resolution of user issues.

Support using remote access

On-site support for issues that cannot be resolved via any of the above means

Guidance notes and information via Office Online

SIMS Technical Support

The SIMS Team provides technical support by ensuring schools have access to specialists supporting school administration systems.

The service includes:

Remote Support access

Technical Support Helpline

Technical maintenance and upgrading of SIMS and FMS software including generic and adhoc patches from Capita

A disaster recovery service for the supported software and its related data, subject to the availability of a suitable backup copy

All necessary communication with Capita required to resolve problems

Our service to secondary schools comprises training and user support in relation to the areas listed below:

SIMS.net (incorporating STAR, Personnel and SENCO)

Lesson Monitor

Profiles (Reports to Parents)

FMS

System Manager

SIMS.net Reporting

Behaviour and achievement

Statutory returns

FRS (Finance reporting suite - for those schools which have purchased this)

Staff Performance (for those schools which have purchased this)

Teacher app (for those schools which have purchased this)

Support for the remaining suite of SIMS modules is provided in partnership with a third party supplier currently School ICT Services.

Schedule of Services

Our service to primary schools comprises training and user support in relation to the areas listed below:

SIMS.net (incorporating STAR, Personnel and SENCO)

Assessment Manager (for End of Key Stage and pupil tracking)

Programme of Study

Dinner Money (for those schools which have purchased this add on)

Profiles (Reports to Parents)

FMS

System Manager

SIMS.net Reporting

SIMS Discover

Attendance

Statutory returns

Behaviour and achievement

SIMS in the classroom

FRS (Finance reporting suite - for those schools which have purchased this)

Staff Performance (for those schools which have purchased this)

Teacher app (for those schools which have purchased this)

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