We perform our business operations firstly by, taking your order either online or over the phone. Secondly we arrange an appointment for delivery with you. Thirdly, we DELIVER your product promptly for FREE and you can start enjoying the very best of sound systems that you deserve! Along the way, we have our qualified and experienced sales personnel to provide you with any necessary technical advice and suggestion via phone or email. We promise all our customers quality products at better value, provide customized solutions and after-sales customer support.

Dispatch Times

Goods are normally dispatched within 48 hours following receipt of order and confirmed payment, please allow up to 5 working days for your goods to be delivered. If your order is likely to take any longer, one of our customer services representatives will contact you to let you know. For multiple orders your order will be dispatched when all items of a multiple order have become available unless otherwise arranged.

Dispatch Charges Our deliveries to Singapore are FREE of charge by our stuff.
For International orders email to order@sonicsoundaudio.com

We reserve the right to change our delivery charges as and when necessary. This does not affect your Statutory Rights.

Delivery Addresses Due to our new state of the art fraud screening system, orders placed online at www.sonicsoundaudio.com can be dispatched to the cardholders registered billing address. or dispatched to an alternative delivery addresses if required.

Receipt Of GoodsOur couriers deliver between 9am and 6pm, Monday to Friday. Sonic Sound Audio values your security, therefore to safeguard this, a signature is required to acknowledge receipt of goods. It is the responsibility of the person ordering the goods to be available to sign for them at the time of delivery or, in their absence, an authorised person.

If nobody is available to sign for the goods at the delivery address, our courier will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.

Although we work closely with our couriers to ensure we deliver the best possible service and convenient delivery times, we regret that delays may sometimes occur which are out of our control.

If you have any comments or queries in connection with our Delivery policy, please e-mail us at: delivery@sonicsoundaudio.com

Instructions For Returning Faulty Goods

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back for repair or replacement under our twelve month warranty.

If you did not buy your product directly from sonicsoundaudio, you need to contact the vendor who sold it to you.

*Please note we do not provide any technical support or software support whatsoever for products that were not bought from sonicsoundaudio.

How to CANCEL an Order?Before payment and After payment

1. - CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to check shipping fee for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

2. - WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us.

Policy of refund,repairment and replacement

SSA want you to be completely satisfied with all purchases made from us, therefore to ensure your complete satisfaction we offer a 30 day money back guarantee policy*. In the unlikely event that you wish to return your goods to SSA please follow the notes below:

1. Any unwanted goods must be returned within 30 days of original receipt.

2. We will refund the value of all returned items and the original delivery charges, providing the goods are in a perfect, saleable condition and in their original packaging.

3. Any goods returned to us are at your expense with transport fees of S$10 - S$30 . This does not affect your statutory rights.

4. If the goods do not reach us in a perfect, saleable condition and in their original packaging, then your right to a full refund may be affected.

5. Refunds will be actioned after the goods have been received at your place. Note: We aim to process all refunds within 2 weeks of receipt.

* Our 30 Day money back guarantee does not include custom made items or items made to order.

1.Return and full refund
--Products with quality problem in 7 days(from the date products received)can be returned and refund.
--Customer send the products back to us,When we receive the products,We will give an full refund.

2.Replace
--Products with quality problem in 30 days(from the date products received)can be returned and replaced.
--Customer send the products back to us,When we receive the products,We will replace a new product and send back to customer.

3.Repair
--Products with quality problem in 1 year(from the date products received)can be repaired from local agent.
--Customer send the products back to us,When we receive the products,We will repair and send back to customer.

Returns Refusal
Goods returned to us that do not meet our returns criteria will not be processed.