We really appreciate your patience while our team has been looking into the issues you have been facing with Quik Desktop.

Unfortunately they do not have a confirmed resolution to the problem you are facing. The suggestion is to update to the latest version v2.6.1 that has been released since we were last in communication.

If this still doesn't help, it might be best to use alternative editing software.We would recommend use DaVinci Resolve (Free). With this you can utilize a much more advance editing application that will take full advantage of your GoPro footage.

Hi William,We really appreciate your patience while our team has been looking into the issues you have been facing with Quik Desktop.Unfortunately they do not have a confirmed resolution to the problem you are facing. The suggestion is to update to the latest version v2.6.1 that has been released since we were last in communication.If this still doesn't help, it might be best to use alternative editing software.We would recommend use DaVinci Resolve (Free). With this you can utilize a much more advance editing application that will take full advantage of your GoPro footage. Please let me know how you get on.Many thanks,GoPro Supportwww.gopro.com/supportref:_00Do0HJuF._5001JXoEwy:ref