Qualifications

Must be a U.S. citizen or have valid immigration status

High School diploma or equivalent recognized certificate

One year (2080 hours) of public contact work that included providing customer service, or successful completion of thirty (30) semester hours or forty five (45) quarter hours at an college or university.

Be able to type at least 35 words per minute

Achieve a minimum score of 85% on a Communications Center simulation test

Job Description

CDA Employment Benefits and Information

The Consolidated Dispatch Agency has 101 full time positions, several of which become vacant each year. The Communications Center contains multiple interacting units: Call Takers, Teletype Operators, and Radio Dispatchers. All new PSCO employees receive six weeks of classroom training, after which they receive on-the-job training in each unit from designated co-workers who provide one-on-one instruction. All PSCO employees must pass the State Certification exam at the end of the classroom training. In addition to completing and submitting a City of Tallahassee Online Employment Application, all applicants must complete and submit a PSCO PreApp Questionnaire and Personal History Statement (PDF) (Word) along with the following documents:

Military Record – DD214 (Member 4 Copy) showing type of military discharge.

Please be prepared to submit the following documents if necessary:

A copy of high school diploma or G.E.D. and college transcript if applicable.

A copy of Selective Service Registration or Exemption card if you are a male applicant between the ages of 18 – 26.

Attach the PSCO PreApp Questionnaire and Personal History Statement to your City of Tallahassee Online Employment Application and submit your application and attachments via the online application process.

The following is a brief description of benefits for a Communications Operator:

Salary: Communications Operators are included within the City's Pay Band I, which ranges from a minimum of $13.42 per hour to a maximum of $30.77.

The base starting pay for a Communications Operator is $14.67 per hour up to $16.87 per hour depending upon experience.

Time and a half is paid for all hours worked over 40 per week. Employees also receive a "Flexbucks" allowance of $164.00 per month, which can be applied toward insurance premiums or taken as additional salary.

Merit Increases: Employees are evaluated annually. Merit pay raises may be awarded based on performance.

Uniforms: Uniforms are provided at successful completion of classroom training.

Insurance: The CDA provides two choices of health care benefits (Capital Health Plan or Blue Cross/Blue Shield) and pays a portion of their premium. The CDA also provides life insurance and accidental death and dismemberment insurance at 1x base pay rate, and the employee may buy supplemental coverage. Other optional insurance plans available include dental, legal, and eye care.

How to Apply to be a Public Safety Communications Operator

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