Happy Customers

Life Storage in Saint Charles, IL (4.6 out of 5) based on 186 ratings
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"It was a nice facility that met our needs for the required time."

Rating: (4.6 out of 5)

Lawrence - Saint Charles, ILOctober 23, 2016

"Thank you to Robert for being sensitive to my needs and accommodating. I appreciate it very much. "

Rating: (5.0 out of 5)

Erlinda - Saint Charles, ILSeptember 23, 2016

"We are very happy with everything about Uncle Bob's [Life Storage]! "

Rating: (5.0 out of 5)

Jeffrey - Saint Charles, ILJuly 26, 2016

"Love the sensor lights and electronic gate. Space is clean an dry. People are friendly and helpful."

Rating: (5.0 out of 5)

Geralyn - Elburn, ILApril 26, 2016

"Robert and Laura in the office are the best and are an asset to your company. They always go above and beyond to be helpful and are friendly and professional. After my dad passed away they took the time to help me figure out how best to utilize my spaces and I really appreciated that very much."

Rating: (5.0 out of 5)

Christina - Geneva, ILApril 24, 2016

"first day today. too soon to determine the overall experience. good so far."

Rating: (4.3 out of 5)

Frederick - Geneva, ILApril 2, 2016

"Neat and clean facility."

Rating: (5.0 out of 5)

Jim - St. Charles, ILApril 1, 2016

"Rates could be better."

Rating: (3.0 out of 5)

Joseph - Carol Stream, ILMarch 25, 2016

"I would definitely store there again."

Rating: (5.0 out of 5)

Michelle - Elgin, ILFebruary 23, 2016

"Overall super service!!"

Rating: (5.0 out of 5)

Audrey - Saint Charles, ILFebruary 23, 2016

"Uncle Bob's [Life Storage] was the perfect solution to our storage needs. As our needs changed, we were able to easily move to a larger storage unit nearby. The managers, Robert and Laura, were always helpful and very professional. The entire facility is well-maintained and clean. It is a very safe and secure storage place. Before we first rented here, we had looked around the area for the best self-storage facility. We chose Uncle Bob's [Life Storage] because it truly was the best, most conveniently located, cleanest, secure self storage in the area. "

Rating: (5.0 out of 5)

Patricia - Green Valley, AZFebruary 6, 2016

"Excellent service!"

Rating: (5.0 out of 5)

Beverley - Geneva, ILJanuary 25, 2016

"The manager and staff at the St.Charless facility go out of their way to make my rental and storage experience top notch. They are caring, compassionate and professional at all times. I would proudly refer my family and friends to this facility!"

Rating: (5.0 out of 5)

Brandon - Saint Charles, ILJanuary 8, 2016

"Thank you for working with us during our moving transition!!!"

Rating: (5.0 out of 5)

John - New Auburn, WIDecember 23, 2015

"The employees are clean, personable and professional. The facilities are clean and in new condition. Thank you"

Rating: (5.0 out of 5)

Michael - Downers Grove, ILNovember 24, 2015

"Very poor customer service, within 3 days of being notified my automatic withdrawal didn't go through due to a new card issued, I called in and was told to come in a take care of everything, upon getting on the 6th I was charged a late fee which wasn't told to me over the phone nor was it on the boiling statement I received the day before on the 5th. Had I known there was going to be a late fee even though I called and since it was due to a new card being issued, they would have been more forgiving and understanding. Instead I was treated as if I stupid for not knowing late fees are applied after the 5th. I would have came in same day or paid over the phone if they would have mentioned it when I called or in the statement I received. Very poor customer service, never will use again and will be telling everyone one I know. Thanks. Good thing I'm a local real estate agent and have lived here for 40 years "

Rating: (1.9 out of 5)

Liam - saint Charles, ILNovember 6, 2015

"No problems from the beginning until the end of rental."

Rating: (5.0 out of 5)

Gary - Geneva, ILSeptember 23, 2015

"We were moving from a different state to Illinois and had been warned about how the big city people would not be helpful and would take advantage of us. Well, the manager at the Uncle Bob's [Life Storage] facility was not only helpful, but seemed to go out of his way to make things easier for us. It was a lovely way to start our life-long adventure in Chicagoland. "

Rating: (5.0 out of 5)

James - Omaha, NEAugust 26, 2015

"Robert and his staff were very nice and took great care of me!"

Rating: (5.0 out of 5)

Dennis - Naperville, ILAugust 1, 2015

"you did being polite, patience, professional and clean. you made me feel my stuff and me we are secure in ur building."

Rating: (5.0 out of 5)

Sergio - Chicago, ILJuly 28, 2015

"It was just what we needed and the folks were great to work with. "

Rating: (5.0 out of 5)

Ramon - Antioch, ILJuly 23, 2015

"everything was ready "

Rating: (4.2 out of 5)

Belinda - Elgin, ILMay 12, 2015

"1. You are asking me about staff and the office, but if I have not interacted with them in months (because I just visit my unit) you should have an answer category for that.
2. We appreciate not having to enter our security code to leave the property! Thank you for updating that!"

Rating: (4.5 out of 5)

Daniel - St. Charles, ILApril 28, 2015

"Only thing I questioned is that I was in the space for 3 days after my current month payment and didn't get any prorated refund, so I basically paid $80 for three days. Unhappy about that... Plus the moving truck with the prior company was always complimentary ..."

"We were existing customers of Hometown storage and our experience was relatively short lived."

Rating: (3.8 out of 5)

Marty - St. Charles, ILJanuary 23, 2015

"Property was always well maintained and cleaned. Overall, a great storage facility!"

Rating: (5.0 out of 5)

Rodney - Galesburg, ILDecember 23, 2014

"Very clean and staff goes above and beyond!!"

Rating: (5.0 out of 5)

Shawna - Ottumwa, IANovember 4, 2014

"everything is great."

Rating: (5.0 out of 5)

Garry - Winfield, ILOctober 31, 2014

"When Uncle Bob's [Life Storage] bought Home Town Storage I was concerned that changes would be made that I would not be pleased with. However I'm happy that the quality of the facility has been maintained and the professionalism of both the staff and the company is at a high level. "

Rating: (4.9 out of 5)

Bradley - Saint Charles, ILOctober 29, 2014

"I was suppose to get a free month after six months, but somehow my contract didnt tranfer from Home Town to uncle Bob. I was really looking forward to this free month. "

Rating: (3.4 out of 5)

Frank - Saint Charles, ILOctober 28, 2014

"Completely satisfied with the new employees and facility.
Thank you"

Rating: (5.0 out of 5)

Steven - Saint Charles, ILOctober 28, 2014

"I wasn't expecting a free month.. Very glad for that "

Rating: (4.4 out of 5)

Phil - St Charles, ILOctober 27, 2014

"Your service is great. My only problem is that the relative humidity in the climate controlled storage runs 65% plus. If you could bring it down to 50% or below that would be great."

Rating: (3.4 out of 5)

Adam - Saint Charles, ILOctober 27, 2014

"Great service"

Rating: (4.3 out of 5)

David - Saint Charles, ILAugust 23, 2014

"Very helpful"

Rating: (5.0 out of 5)

Marla - St Charles, ILJuly 25, 2014

"Went smoothly and was explained well."

Rating: (4.8 out of 5)

Joanne - Saint Charles, ILJuly 25, 2014

"Met my expectations"

Rating: (4.5 out of 5)

Richard - Saint Charles, ILJune 27, 2014

"Very helpful and knowledgeable about job "

Rating: (5.0 out of 5)

Ashley - St Charles, ILJune 26, 2014

"Answered all my questions and then some with a chereful attude and the rate was good"

Rating: (5.0 out of 5)

David - Geneva, ILJune 26, 2014

"I would like for a cart to be available in the hall by the office at all times. Taking time to come into the office to retrieve one is time-consuming. Perhaps I don't understand the logistics and concerns about having one available. Thank you. "

Rating: (5.0 out of 5)

Carolyn - St. Charles, ILJune 2, 2014

"More expensive than other storages"

Rating: (4.2 out of 5)

Robert - Saint Charles, ILMay 29, 2014

"I wish there was access to water. I store a RV and would like the ability to wash it. Otherwise excellent facility. "

Rating: (5.0 out of 5)

Jerry - Geneva, ILMay 3, 2014

"very professional"

Rating: (5.0 out of 5)

Sam - Schaumburg, ILApril 27, 2014

"Haven't experienced your facility since the new ownership long enough to make an evaluation, but so far, so good."

Rating: (4.0 out of 5)

Frank - West Chicago, ILApril 25, 2014

Location Features

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

54' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Vehicle/Boat Parking

This facility offers month-to-month rental of parking for cars, trailers, and larger vehicles such as boats and RVs. Some spaces offer covering for protection from the elements - see specific space details for features. For a quick intro to vehicle storage, click here.

Boxes & Packing Supplies Sold Here

This Life Storage location carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.