Product Manager, Growth

Product

San Mateo

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.

Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!

Product

Build what users want next — before they even know they need it. We’re looking for passionate product professionals who want to build world-class tools and features that simplify the lives of our users. From planning to design, testing, and rollout, you’ll use your knowledge and strong communication skills to collaborate with multiple teams across the company. If you want to help shape the future of SurveyMonkey, then we want to meet you.

The Role

The Growth Team at SurveyMonkey is a cross functional group of Engineers, UX Designers, Product Managers and Analysts that are focused on accelerating SurveyMonkey’s paid customer growth. We are primarily focused on our self-serve survey product - the product we’re most well-known for - but we have the ability to work across all product lines when the right opportunity presents itself.

As a team we experiment across our product with the aim of making our product a simpler, faster, more intuitive platform to use. And, we measure our success in terms of how many new customers we acquire, and how well we retain the customers we have

This role would be responsible for creating and executing an experimentation roadmap with the goal of making SurveyMonkey a tool one can’t live without. Ultimately, success in this role is increasing our paid user base be it through acquisition, engagement or retention.

We are looking for an experienced, eager, persistent, entrepreneurial, customer-focused individual that can draw on relevant experience to kick our growth initiatives into higher gear. You will need to build alignment with your stakeholders, and be willing to drive ahead when others may be uncomfortable.

There are no shortage of opportunities: from eliminating friction in high-traffic funnels, to partnering on opportunities with SEO/SEM teams to increase program efficiency, to driving cross-sell/up-sell strategies, to growing awareness and usage of key features within our product, we have a lot of potential levers to pull.

Qualifications

3+ years in Product Management, Analytics, or Growth Product Design at a company with a lot of traffic/users.

Proven track record of shipping product features that deliver results.

Experience building across platforms (desktop, mobile web, app)

Proven ability to influence executives and team leaders on cross-functional initiatives.

Experience with experimentation is a must. Strong bias for using data to guide decision making.

A willingness to be bold

Demonstrated ability to effectively collaborate with a talented team of engineers and designers.

Passion for building products that unlock value for people who are not power users.