The 4 Principles of K4

1.We get it done. K4 is made up of an experienced team of problem-solvers. Our clients' obstacles are our inspiration.

2. We are nimble and responsive. We truly listen to our clients and develop agile solutions grounded in proven technology and common sense.

3. We take business personally. We operate under the golden rule and a philosophy of mutual respect, both with our customers and among our employees.

4. We give back. K4 is passionate about giving back to the community we serve. We have radical contribution practices – donating 10% of our profits yearly to charitable causes and personally volunteering to meaningful causes throughout the year.

Focus Customers

Since our inception, K4 has responded to the specialized needs of the Federal Government. We form trusted partnerships allowing our clients and our company to share accountability, innovation and expertise, making our combined mission more efficient and successful.

Department of Homeland Security

K4 manages the Transportation Security Administration’s (TSA) largest public-facing call center. Receiving over 1,000 emails and 1,600 calls daily, we maintain IT systems with the highest security protocols. The state of the art call center is available to the public twelve (12) hours a day, seven (7) days a week.

Department of Health & Human Services

K4 works closely with HHS in managing internal communications and developing web portals for the Agency for Healthcare Research and Quality (AHRQ), developing SharePoint portals, monitoring and evaluating grant programs for the Health Resource and Services Administration (HRSA) and has staﬀed, trained, and managed over 800 customer service representatives (CSRs) for the Centers for Medicare & Medicaid Services (CMS).

Department of Commerce

Our programs at US Patent and Trademark Oﬃce (USPTO) involve life-cycle processing of over 3,000 Trademark applications per year, including scanning, indexing, web portal design and development, as well as Human Resource Support Services (HRSS). We maintain approximately 40,000 employee records annually, while ensuring all new personnel records are active and protected within the paper-based and electronic (eOPF) environments.

Department of State

K4 Solutions currently supports the Department of State (DoS) mission of creating a more secure, democratic, and prosperous world through three (3) different programs. Working with the Bureau of Consular Affairs (CA), the Bureau of Administration (A) and the Bureau of Education and Cultural Affairs (ECA), we help manage logistics and obtain over 1,000 visas and passports annually for foreign nationals and US citizens.

Department of Agriculture

K4 provides call center, data intake, and fulﬁllment services for the USDA’s SNAP program, supporting eﬀorts to deliver healthy food to more than 46 million people each month.

Department of Defense

K4 provides mission-critical services for US Air Force (USAF) and US Army customers, providing Tier-2 help desks, systems design, and network engineering for bases nationwide.