Évaluations des clients

KAYLA H.
le 5/23/2018

Évaluation :

They made me sign the form showing the condition and existing damage to the truck without looking at it. I sign all the forms they hurriedly shoved in front on me as a line formed behind me and paid. We go outside, I assume to do the walk around, and they pull a truck forward that had been tucked back in and the corner of their lot, and hand me the keys to leave. Truck was in very poor shape, worst I have ever rented from uhaul in at least 10 moves between home and business. There were several existing “x” stickers on every surface of the truck. I get in the truck and realize they have overstated the existing gas in the truck by a little over 1/8th of a tank. Annoying, but whatever, as it’s already clear this is the least professional U-Haul location I’ve ever worked with. While parked on the street, a bicyclist clipped the lower mirror and the glass breaks. He stops, we looked up the replacement cost, and figuring it was going to be no more than a hundred bucks he apologizes and goes on his way. I broom swept the trucked, dropped the keys in the overnight box, and go on my way. The next morning, I get a statement showing the contract was closed and I was charged $70 for the mirror parts and labor. Okay, no big deal. Well, then the unprofessionalism really came. After closing the contract, an aggressive man named John calls and leaves a minute long voicemail exclaiming we need to talk, because I trashed the truck, ripped the seats, failed to clean it, and that he has photos, so I better not tell him it wasn’t me! Absurd, I recheck my statement, and confirm the receipt states “I have paid for equipment damages and am relieved of financial responsibility for the cost of equipment repairs.” No idea why this threatening and unprofessional man was calling and threatening me after I was charged for the true accidental mirror break, but knowing our contract was closed and my part had been done, I chose not to engage with this horrifically predatory and unprofessional uhaul location any further. Oh, and of course I even refilled the gas to the amount they falsely stated on the contract instead of what it was actually received at to boot! ** STEAR CLEAR OF VAN’S UHAUL AT ALL COSTS. **

Adrienne H.
le 5/21/2018

Évaluation :

I was told that I could drop off the UHaul at a location on the Portland Eastside. Was unable to reach anyone on the phone at UHaul on a Saturday - waited on the phone for a long time, then gave up. Then I found a location and drove there, saw one other UHaul van parked, but no information, or attendant contact etc. So I continued to the Quimby location. All was fine there. I rated above average rather than excellent because the location itself is noisy and in a rough sort of area of town. Okay, but not as comfortable as the Seattle location, which is why I rated a little lower.

Sarah N.
le 5/19/2018

Évaluation :

When we picked up the truck it was dirty and messy. When I called to reserve the truck, the guy set the phone down and answered another phone call and helped them, I could hear the whole conversation. So I hung up. Finally got a call back.

Thanyalak A.
le 5/18/2018

Évaluation :

My miles start at 694 in the paper work but it cheats by putting 693 in my cotract as of finish.

Deborah F.
le 5/17/2018

Évaluation :

Send any new customers to Penske. I reserved a van AND received a confirmation text the morning of pickup and still they didn't have it. It was a horrible experience and now I've been charged double and Kayla from customer service will not try to understand.

annyika c.
le 5/16/2018

Évaluation :

Everyone working here was exceptionally friendly!

Timothy M.
le 5/14/2018

Évaluation :

Rental contract did not show up in the computer system even though this location was clearly indicated on my contract. I was charged for an extra day and had to call the location (which was hard to reach by phone) to have this corrected.
On a previous rental I had property stolen from the cab of the truck, certainly by an employee, while I was in the rental office completing the return. I will not use this location in the future.

john k.
le 5/14/2018

Évaluation :

Very professional service.

Karl K.
le 5/10/2018

Évaluation :

I had a good experience at this location. I would not hesitate to use the same location again.

Ivan D.
le 5/8/2018

Évaluation :

That loading and unloading gentleman at the you haul What's courteous and kind, Very knowledgeable and understood that life has his hiccups and was going to help me through my move.

Alee B.
le 5/2/2018

Évaluation :

Was forced to wait an hour and a half for employee to show up so I could get my truck.

Morgan M.
le 4/27/2018

Évaluation :

Was a little frustrating trying to use the app. Service desk gave me a number to call and they told me to talk to the service desk.

Kristie P.
le 4/24/2018

Évaluation :

Very organized, professional and clean. Excellent customer service! I would recommend this location and will rent from here again.

Mary Ann S.
le 4/24/2018

Évaluation :

I had no idea whatsoever that no one would be there at the return. I found a locked gate and no one around.
This could have been explained. With my pick up ride waiting, I called to find out what to do, and was told to park on the street - in a high risk area - and drop the key in a drop which was blocked and difficult to find and get to between tightly parked trucks. Since basically I'm responsible for the vehicle until it is checked in, to park in a high risk area overnight was disconcerting.

Jenna K.
le 4/23/2018

Évaluation :

Everything went smoothly, but customer service at pick up and drop off was not the best.

Timothy G.
le 4/22/2018

Évaluation :

I had the utility trailer for 4 hours (was a 6 hour rental). This location tried to charge me for 2 days after I returned it.

Rob H.
le 4/20/2018

Évaluation :

Matt was very helpful and everything is in order. Worked out great.

Elizabeth N.
le 4/18/2018

Évaluation :

There is no person or truck and the designated location at the designated time. The resolution was poorly handled. And don't get me started on the movers order. My experience with U-Haul was so bad, I will do whatever I can to not use them in the future.

rob l.
le 4/17/2018

Évaluation :

Bad location. Under bridge like trolls. Congested lot.

Deborah G.
le 4/17/2018

Évaluation :

the staff were nice guys, location is convenient... however i didn't get the 10" truck i'd put on reserve and was given a 15" instead, which i wasn't comfortable driving and didn't need for my studio (would rather have been sent to a different location that had a 10" truck. also my bill was over twice as much as estimated and although Steven altered it, it still came to $50 instead of $30... not as seamless as i'd hoped.

Rafael S.
le 4/16/2018

Évaluation :

I will never rent again!
I stayed almost 1:20 to In the line waiting to get the truck. Team not prepared and unable to manage process and system. Big mess!!!!!
I did the check in night before to make it faster, but it doesn’t work at all.
Experience was very very poor!
So sad!

Nathan N.
le 4/14/2018

Évaluation :

Disorganized

Mitchell P.
le 4/10/2018

Évaluation :

The vans are dirty inside and out.
The people are courteous and prompt.

Babette L.
le 4/10/2018

Évaluation :

This location looked super sketchy as I approached. Once inside the gentleman who helped me was very nice and helpful in answering all my questions.

Naveen D.
le 4/7/2018

Évaluation :

I would not recommend this location back door latch was not serviced properly so it dint not close no response even after given feedback !! I used to do business with uhaul previously before this is not used to be with this location trucks are super bad at this location no one didn’t care about the feedback I would choose other truck rental agency next time after all the mess I gone through !!!