FAQ

For Care Businesses

The following are some general questions that we’re often asked in relation to how to use ReMe, what it does and what you will need to be able to run the system. Take a look at the videos and these questions, then of course if you wish book a demonstration or call us for more information please do so.

Remember, ReMe can be bespoke to fit your requirements. Just tell us what you need.

Getting Set Up

Does ReMe take long to set up and what will I need? Is there legacy software integration issues?

Setting up ReMe, done by the Administrator, is very straightforward and how long it takes depends on how many carers and patients are enrolled. The process is simple and to set up the system should take no more than 30 minutes, after watching a short instruction video.

Reme requires little training and no legacy software integration as it’s hosted in the cloud, so all you need is a device with an internet connection. We offer tablets and laptops to assist your ease of purchase. Click here here to find out more.

I will need to install broadband. Can you help?

We can arrange for a broadband expert to visit your care facility to install WiFi throughout your care facility, at no cost. Most businesses are eligible for a non-repayable £3,000 free government grant (terms and conditions apply). We have established a means to make this easy and not requiring of a mountain of paperwork. The scheme is only available for a limited period, so you will need to contact us quickly if you do wish a free install.

If you’re a domiciliary care or live-in care business, we’ve got that covered too – we can arrange a cost effective and convenient install wherever your clients live. You’ll need your client to have broadband installed if not present already and this will need to be ‘signed off’ by the family/client that has such rights in the residence. However, since you will need for your employed live-in carer to undertake the administration of the broadband with the supplier, in the event of problems for example, this install needs to be undertaken on a specialised basis, for otherwise it can only be the family member that can deal with such supplier interactions. We have therefore established a highly cost effective arrangement with PlusNet such that you client can be put onto a business contract that is beneficial on a cost basis and which overcomes this issue.

For more information regarding all our broadband offer and the options click here for more information

Can I buy a complete package?

Yes you can. Contact us and we will discuss. In fact if you take up our two year contract option, then we will give you three free tablets for each care home.

We can also provide you with very cost effective data for the tablets and arrange a broadband install if you wish.

How can I get ReMe on my tablet to appear on my TV?

There are various options. You can simply use an HDMI cable for simplicity, or alternatively it can be connected wirelessly, using one of the following methods;

Google Chromecast – For step by step guide on how to use the Chromecast click here

Apple TV – For step by step guide on how to use the Apple TV click here

Amazon Firestick – For step by step guide on how to use the Amazon Firestick click here.

Any of these can be bought from our shop.

Using YouTube for training and updates.

We’re always posting new help videos on YouTube containing the information about using RemindMeCare.

Click here to visit our YouTube channel and make sure you subscribe to receive alerts when we release newvideos.

Using RemindMeCare

Will I need to train staff?

For anyone that has used a smartphone, tablet, PC or Mac before, learning how to use ReMe is easy and online videos are available to assist as required. There is no cost involved.

How many Service Users and Carers can I enrol?

There’s no limit to the number of Carers you can enrol onto the system, however the number of Service Users and Carers that can be enrolled onto your ReMe depends on the package you choose.

The Basic Usage package allows you to have up to 50 Service Users, whilst the Multi Usage package allows you to have up to 150 Service Users. If you have more than 150 Service Users then you will need the Multi Homes package.

Remote Family Connectivity & Support. Will this be time consuming?

Client Acquisition

ReMe assists client acquisition because it can be used to illustrate to your prospective clients that their loved one will be receiving personal and truly person centred care.

ReMe allows for remote family connectivity, which means families are given the means to provide information remotely on an ongoing basis and to also view how their loved on is faring remotely. This gives them the chance to be a part of the care process. Being automated, it involves little or no work for the carer and reduces the need for families to communicate with care home administrators.

Care Assessment & Care Planning:

ReMe can also be used as part of the care planning process as it can at an early stage collect substantial data about the likes and dislikes, preferences and Life Story of the individual. All of which can be used to run highly bespoke reminiscence therapy and entertainment sessions.

Family Reporting. How is this done? Will it involve work and be another task for the carers?

When a client has been enrolled onto the system, the admin is able to invite their family members and friends to their care circle. This allows them to be part of the care process, which then allows them to have access to the notes left by the carer and to view the activities undertaken by their loved one.

They will also be able to input into their profile by uploading personal content, leaving notes and viewing the reports generated after each reminiscence therapy session.

The process of reporting reminiscence sessions and well-being is automatic. ReMe always aims to reduce not increase workload.

CQC Reporting. Do we have to fill in forms?

With ReMe’s ability to report on the statistics of reminiscence sessions delivered, on remote family connectivity and activity, it makes it possible for ReMe to assist in the quantifying and reporting on the delivery of person centred care, as per the requirements of CQC regulations 9 and 10.

And the reports are generated automatically. There is no form filling to be done.

Activity Reporting. Are there forms to be filled in?

It’s often critical, whether for administration, charity, funding, CQC or staff reporting, to have a record of the activities undertaken in a care facility or with live-in or domiciliary care.

RemindMeCare provides an easy method for recording, retaining and presenting the daily activities that a care facility undertakes, such that reports are available that illustrate to administrators, families, charities, local authorities, etc., the service that you provide.

There is no need to fill in forms. Just record as you go along and the data will be conveniently available when you need it at any time.

Is RemindMeCare secure?

ReMe’s security protocols have been built to the rigorous standards of leading care home groups and with the guidance of industry experts. Key points that assure our commitment and compliance are as follows:

The System

Only users granted permission have access to RemindMeCare through a password protected session player.
All staff at Health-Connected Ltd and our server provider comply with privacy and data protection laws.
Our servers are secure and monitored continuously.
Data is encrypted for storage and transmission. Our systems detects suspicious behaviour and abuse; systems are disabled immediately when abuse is detected and our protection systems are updated regularly to prevent unauthorised access.
Use and changes to data are logged to enable the user to see the information we hold about the person using RemindMeCare. Each user only has access to their own details.
We rigorously test our systems for security.
We will destroy records of sessions and information held about individual users on request.
We do not share personal information about individuals.
We may share anonymised data that has been amended to protect the identity of the users and carers. This anonymised data enables Health-Connected Ltd to provide reports on the overall interests of people with dementia and develop improvements and services that may be valuable.

Safeguarding

We will always report allegations of abuse of a vulnerable person to social services and the police.
We maintain a record of the interests and preferences of people with dementia as a tool for activities and reminiscence in the interests of delivering therapies, care and support of the individual.
We undertake to respond to any complaints, concerns and questions about our security and safeguarding of individuals using our systems.
We ask users to create a secure password and to keep the password confidential. Users may only access information about the person with dementia for whom they have responsibility and should ensure that they have that person’s consent before giving any personal information to anyone else.

Safe Secure Access

ReMe provides formal care organisations with a means to safely share the knowledge that a person with dementia or their family have entrusted to them and features functionality to support safeguarding.
Information is never stored on a user’s device, being accessed from a central location, password protected and subject to stringent security measures. An administrator for each care organisation oversees a closed group of trusted carers and acts as the gatekeeper to the information that is collected through the ReMe activity.
ReMe is registered with the Information Commissioner’s Office and all matters relating to security, rights and protections are rigorously protected and appropriately administered. Learn more about RemindMeCare’s military-level encryption data security »

Endorsements & Support

Corporate support

Health-Connected has been supported by numerous organisations, hospitals, care home groups and professionals in its endeavours to optimise its RemindMeCare system.

Supported by UCL, Cisco and DC Thomson, and more recently as part of the Innovate Digital Catapult, we benefit from leaders in the tech arena and are at the forefront of innovation.

User testimonials

“I see this tool as a means for care providers to distinguish themselves. If services tendering for the care of my clients presented their use of a tool like RemindMeCare, I would be inclined to commission them ahead of their competition. Most importantly, please make sure this is available before I retire.” Signs Mahachi, Lead Nurse Practitioner, Barking & Dagenham Memory Service

“People’s folders are kept under lock and key, they cannot be readily accessed by the team. This (RemindMeCare) provides a personally meaningful activity, with the right level of challenge.” Dr Jennifer Wenborn PhD MSc DipCOT

“Families very often say to us, ‘how should I talk to someone with dementia?’ The RemindMeCare concept can undoubtedly be used to break the ice.” Alison Wingfield – Manager Sam & Annie Cohen Day Centre

“Today, we just don’t have the resources to gather life story information about our clients. This system seems quick and easy.” Amma Asimeng-Cann, Manager, Median Road Day Centre

“We have to understand the background of an individual to support them appropriately. Often we have very little or nothing to go on. Talking and winning the confidence of the client is everything. Some people have a knack for this, others need help. Your application provides this support, and it’s fun.” Marylin Graham, Quality and Monitoring officer, Cross Roads Care Newham

“We can use this tool with other clients that do not have dementia – it’s fun for anyone!” Amanda Brinn, Activity Coordinator & Manager, Among Friends in Wallington