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I just bought a Marantz NR1402 AVR and am trying to program the Comcast remote (platinum color, 3 function) to control the volume of the AVR.

The 5-digit setup code given by the Comcast remote instructions is 30189. Obviously this does not work. I've searched the web and plugged in every 5 digit code for Marantz/Comcast that I could find. No help.

I called Marantz and was told that, first, this was not a problem - I should just buy a universal remote. Second, the issue is that Comcast does not include the codes in their remote and its not Marantz's problem. The "tech" also seemed surprised that other brands were controlled by the Comcast remote - 31 in total just in the manual.

Not exactly the answer I was hoping to receive. Other than lousy customer support, which will result in me returning their AVR to the retailer if the issue is not resolved, I am finding it difficult to believe that Comcast's remote does not support Marantz gear - especially when the remote manual list one code for it - 30189.

There is also a method to find the remote code using the remote's search feature, but this also has not resulted in success.

Any ideas?

And, as politely as I can say it, suggestions that I buy a universal remote are not helpful. I own 16 of them. I use them throughout my home to control a myriad of devices via a whole house audio system. I custom programmed three Pronto Pro remotes, so I understand the technology. This is a room that is used by my wife and kids and the Concast remote is the easiest way for them to do it.

The Marantz NR1402 is a nice little AVR, and does a nice job. However, it's going to be replaced by something else if I can't find the correct codes.

Thanks!

I'm finding that I'm smarter than I thought, but dumber than I need to be.PSN ID: rtart, alt Ginsuyou2

The 5-digit setup code given by the Comcast remote instructions is 30189. Obviously this does not work.

Well, it obviously does work, but only for power toggle, vol+/-, the OSD, and a few of the inputs. Marantz is very friendly to us IR control freaks, and publishes the exact signals that their AVR gear responds to. The NR1402 uses the same RC5 and RC5x codes as most other Marantz AVRs. The Comcast remote can only control the RC5 signals.

If you can't get the Comcast remote to toggle power, something has gone wrong. If Vol+/- isn't working, you may need to change the Volume Punchthrough settings.

Well, at the risk of being argumentative, the code provided (30189) does not work. I have programmed three separate Comcast remotes with this code, two brand new from the plastic wrapper, and received the appropriate response (two blinks of the AUX light button) from each. None of the buttons, power, vol+, vol- work. I've tried all of the volume punch through settings as well.

I agree that something has gone wrong, I just can't think of any other troubleshooting steps that I have not tried.

I've seen other users on the web with similar issues with the NR1402, and none seem to have resolved their issues either.

I'm finding that I'm smarter than I thought, but dumber than I need to be.PSN ID: rtart, alt Ginsuyou2

Try these EFCs with 30189 and see if they work. Tap setup followed by the 5 digit code below. Command is sent when the last digit is pressed and keeps sending while held.
vol up 00167
vol down 00199
power 00036

^^^This worked for me!! Many thanks!

I'm finding that I'm smarter than I thought, but dumber than I need to be.PSN ID: rtart, alt Ginsuyou2

Try these EFCs with 30189 and see if they work. Tap setup followed by the 5 digit code below. Command is sent when the last digit is pressed and keeps sending while held.
vol up 00167
vol down 00199
power 00036

Please elaborate on this. I'm not that tech savvy. and I don't know exactly how to do this.

Hey I just struggled through getting a friend's Comcast remote to control his Marantz NR1402 using the EFC codes discussed in this thread. Here's what I found on www.hifi-remote.com that worked for me:

If the above basic commands are sufficient for your needs, then great and disreagrd the suggestions below. But, if you find you want to add other commands, (i.e. mute, sound, sleep, etc.) then you can find them by a painful process requiring some patience.

Per above "test" steps: First press "Aux" to enter the device mode for the Marantz,

Then tap "Setup"
Then start entering codes from 00000 up to 00256. You will find all the codes for your Marantz. I recommend writing down each code to ensure testing, and to log all the functions found. I've done this many times, and it really does not take that long, maybe 10-20 minutes.

Sometimes I have to remind myself that I bought all this "stuff" to enjoy it!

Hey I just struggled through getting a friend's Comcast remote to control his Marantz NR1402 using the EFC codes discussed in this thread. Here's what I found on www.hifi-remote.com that worked for me:

Hey I just struggled through getting a friend's Comcast remote to control his Marantz NR1402 using the EFC codes discussed in this thread. Here's what I found on www.hifi-remote.com that worked for me:

The 993 command sets up Volume Punch Through. The sequence I wrote above will cause button presses of Vol+, Vol-, and Mute to send IR commands for whatever is assigned to the AUX button, regardless of which device mode your remote is in. So after following the procedure I gave above, your remote will send the volume group commands to your Marantz, even if your remote is in TV or Cable mode.

The 993 command sets up Volume Punch Through. The sequence I wrote above will cause button presses of Vol+, Vol-, and Mute to send IR commands for whatever is assigned to the AUX button, regardless of which device mode your remote is in. So after following the procedure I gave above, your remote will send the volume group commands to your Marantz, even if your remote is in TV or Cable mode.

Sorry, 3Fingered but I am unable to punch the 3 requested volume settings from AUX to CBL. I think I have tried all permutations of your settings - can you please give detailed explanation of how to get the three Marantz settings: vol+, vol- and mute to operate on the CBL setting? they already work on the AUX setting. It MUST be user error. Thanks.

I've already given the exact sequence to follow. Let's turn this around: the remote provides feedback, so please post what it is telling you. In Cable mode, when you press Ch+, does the Cable button blink? When you press Vol+, which device button blinks?

In step 2 (enter 993) , the remote should blink once for each time you press the 9, 9, 3, and then blink twice to indicate it recognized the 993 command. Does it blink twice?
In step 3) (Tap the AUX button) the remote should blink the AUX button twice. Does it?

After completing the 3 step procedure, in Cable mode, pressing Vol+ should cause the AUX button to blink. Does it?

I've already given the exact sequence to follow. Let's turn this around: the remote provides feedback, so please post what it is telling you. In Cable mode, when you press Ch+, does the Cable button blink? When you press Vol+, which device button blinks?

In step 2 (enter 993) , the remote should blink once for each time you press the 9, 9, 3, and then blink twice to indicate it recognized the 993 command. Does it blink twice?
In step 3) (Tap the AUX button) the remote should blink the AUX button twice. Does it?

After completing the 3 step procedure, in Cable mode, pressing Vol+ should cause the AUX button to blink. Does it?

Thanks. Gotta sleep, will get back to you tomorrow, appreciate the help.