Dealer handling, Dealer profitability improvement through service, • Dealer manpower capability development, • Drive workshop process for improving Caps and CSI, • To ensure customer satisfaction by customer concern resolution, • To provide technical feedback to the technical team, • After-sales commercial support to dealers like warranty, free service and pre-sale claims, • Improvements in the DSS scores by co-coordinating with the respective departments, • To coach dealer manpower of systems, process and repairs to improve Service Quality, • To do capacity planning along with Channel development cell for the service reach, • To conduct the warranty audits at the given locations, to ensure that quality products are delivered.

About Us:
Founded in 1945 as a steel trading company, we entered automotive manufacturing in 1947 to bring the iconic Willys Jeep onto Indian roads. Over the years, we’ve diversified into many new businesses in order to better meet the needs of our customers. We follow a unique business model of creating empowered companies that enjoy the best of entrepreneurial independence and Group-wide synergies. This principle has led our growth into a US $16.5 billion multinational group with more than 200,000 employees in over 100 countries across the globe.

Our federated structure enables each business to chart its own future and simultaneously leverage synergies across the entire Group’s competencies. In this way, the diversity of our expertise allows us to bring our customers the best in many fields.