In the event of cancellation of travel arrangements due to any reasons – we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation charges would be as follows:
30 - 21 days prior to arrival – 10% of the Tour
20 - 16 days prior to arrival – 25% of the Tour
15 - 07 days prior to arrival – 40% of the Tour
06 days - 72 hours prior to arrival - 60% of the tour
71 hours - 36 hours prior to arrival - 75% of the tour
Less than 36 hours or No Show – No Refund

Please note - irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.

Also there is a seperate cancellation policy for some hotels, as these hotels are charging for 1 night retention charges if cancelled or amended 30 days in advance & retention for entire stay in cancelled or amended 8 days in advance .

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

In case of on the spot booking or peak season hotel bookings, a separate cancellation policy is applicable which we shall advise you as and when Applicable. In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e hotels/transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.

Arrival and Departure Policy

Check-In - 1200 Hours
Early arrival is subject to availability. For guaranteed early check-in,
reservation needs to be made starting from the previous night.
Check - Out - 1200 Hours
Later check-outs are available on request and subject to availability / Payment

Payments

For the services contracted, some advance payment should be made to hold the booking on confirmed basis & the balance amount can be paid either before your arrival or upon arrival in INDIA – but definitely before the commencement of the services. Kashmir Mart hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.

Besides above, in certain cases like hotels or resorts bookings during the peak season (Summer vacations/Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.

Mode of Payment

Advance payment can be made through Wire Transfer to our bank or through Mail Authorization through credit cards. We accept Master and Visa Credit cards. Upon arrival in INDIA, the payment can be made in cash. In case of payment through credit card, a small amount of bank processing fee would be applicable on the amount being paid by credit cards.

Our liabilities & limitations

All efforts will be made sincerely to maintain the contract made by our organization with its customers but there are always possibilities of certain Items like airfares, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities. In such FORCE MAJEUR, the difference in the cost would be borne by the customers. Culture Holidays, New Delhi act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blocades due to political unrest or any such incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client's risk. Our transport is certainly Insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.