E-Learning

Customer Care Online Course

AimBusinesses that take the importance of customer care for granted will eventually lose customers. Remember, customers today are more selective and also more willing to switch provider than ever before. It is therefore vital that every business ensures that their customers care is of the highest quality.

This online customer care training course aims to provide you with the skills and tools to provide a consistently high quality customer care. This will be achieved by building effective relationships to increase customer loyalty and retention.

Who should apply?Both managers & employees

Course Content

Introduction

Importance of Customer Care

Taking Action

Developing Customer Care skills

Handling Customer Issues

Course summary

InvestmentThis course is available on-line for just €15.

On successful completion you will receive a certificate from New Approach Training

Onsite TrainingWe can come to you - wherever you are with workshops and training sessions tailored to your specific needs.