FAQ'S

IMPORTANT NOTICE

We sell our seeds for souvenir purposes only and for storage in-case the laws change. We at ‘Seed Semillia’ are here to help, but we have our restrictions. We can not, and will not discuss germination/yields/THC levels (etc.) of seeds, as it is ILLEGAL to germinate seeds in the United Kingdom and we cannot be seen to be promoting this. Unfortunately, E-mails may be ignored and remain unanswered if questions relate to the above and you may be refused a sale should you persist in requesting further information.

Got any questions or queries? Don’t want to waste your time sending e-mails or making phone calls? Then read on. These are some of the most frequently asked questions that are here to make your life a little easier when placing your order.

1. If I pay on my credit card, what will show on my statement?

All transactions will show as ‘SAFETYTEK.CO.UK’ or PAYPAL*UKPREPAREGB

2. Worldwide Shipping?

‘Seed Semillia’ ships worldwide but we ask you to check your local law before ordering, as laws differ from country to country, state to state and by ordering, you are confirming that you have done so.

3. Is your shipping discreet?

All of our packages are shipped very discreetly, your package may be shipped in a number ways, the customers name and address being the only info in/on the pack.

We also offer alternative ‘stealth’ shipping options, which can be found on our home page under ‘stealth shipping option’, this will give you the option to disguise your package as something else. Some of our options are a CD case or a boot bag you can put dirty shoes in after.

4. Once I have ordered, how do I obtain my tracking no.?

If you place an order online, you will automatically receive an e-mail to confirm receipt of your order. (If ordering over the phone, you can request it on completion of payment). You will then receive an e-mail shortly after, notifying you of your tracking number, (if ordering over the phone, you can request it on completion of payment) and that the order is being processed. Orders are normally processed between 9am and 5pm UK time

Also, if you have not received your tracking number, Always remember to check your junk mail folder before contacting us as e-mails do not always end up in your inbox.

5. How long will it take for my parcel to arrive?

U.K. Mainland deliveries usually take between 1-3 working days and are sent ‘recorded, signed for’, which makes them easy to track, and should you not be at home when a delivery is attempted, your postman will leave a slip through your door and your package will go back to your closest main post office for 10 days, waiting for you to collect. If you do not collect your parcel within 10 days, it will be returned to us and we will then contact you to confirm that your address details are correct so that we can reship. We will not resend until we have contacted you.

99% of International orders usually deliver within 7 – 10 working days, but they can take up to 21 working days, but this is quite rare. Also, International orders are sent Track and Trace’ and do not require a signature on delivery, so will normally be posted through your letterbox, size permitting. If not, it will be returned to your local post room and a card left through your door, notifying you of an attempted delivery and your package is awaiting a pick up.

6. I have not received my goods yet.

If you choose standard postage and you do not receive your goods within 21 working days, then please contact us. Once you have done so, we will make enquires into the missing parcel with the relevant postal service, to try and track down your shipment, however if we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them. If you choose the ‘Guaranteed’ International, we guarantee your parcel for any event of it not arriving to you, and in the event of you not receiving your parcel we will reship your parcel immediately to the original address provided that we do not receive online confirmation of the delivery of your parcel from the mail service, Exclusions from our guarantee include if your parcel is confirmed as delivered, however you claim to have not received it, in this case you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to at your property our guarantee is also voided if you enter an incorrect address, as it is your responsibility to ensure we have the correct information to ship your parcel to, 99% of parcels arrive through your door however if your parcel requires collecting then this is your responsibility to collect it.

7. Methods of Payment.

We accept all major credit/debit cards online or over the phone. Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of clients credit/debit card details and all other client information remains highly confidential.

If you are placing a phone order we will only be able to talk to the owner of the card when taking details for payment. This is for purely for protection of the card owner and to prevent fraudulent transactions.

Gift cards are also accepted online and over the phone should you not have a credit/debit card. With these you must enter the issuing banks details in the billing section and then your address in the delivery details. You must also call the gift card company to register the card and tell them you are purchasing overseas so they can activate it for international use.

If you do not wish to process a transaction online or over the phone, then you can download a printable order form, from our website, which is very easy to complete. Then purchase a money/postal order and post it to us, with the completed order form. Money/postal orders can be purchased from your local post office, wallmart or gas station. These must be made payable to ‘UK Prepare GB’. (If made out to any other name, the money order may be destroyed and result in your order not being processed). Once we receive the money/postal order we will check that the payable amount is correct before processing the order. Please remember to include delivery costs and any additional stealth costs, as it can hold up your shipment. And if ordering from overseas, please check you have paid the correct monies to the correct currency GBP. We do have a currency converter on our website if this helps.

Cash can also be sent in the post, but please be sure to send it to us via a secure postal service that is trackable as we cannot be held responsible for any loss in the mail.

Bank Transfers can be used with the following details, Please be sure to enter the order id as the reference on the transaction. This will be on your order after you complete at checkout.

Barclays BankSort Code : 20-71-45Acct : 33730018

Please note we do not accept personal cheques.

8. I can’t complete my order online.

You may need to double check the details you have entered. The card you are using must be registered to the billing details as this may cause your order to be rejected. Or you may have entered your card details incorrectly, so you may need to check them again. Also, you must have sufficient funds in your account to process the transaction. If you are 100% sure that you have entered all details correctly, then please contact us so that we can help you through the process and try taking payment over the phone.

9. Do you ship in breeders packs?

We ship all seeds in their original breeder’s packs unless you state otherwise. If you request so, we can repack the seeds for stealth (see ‘stealth’ shipping options). We will also send on the empty breeders packs if u so desire.

10. What if an item I have ordered, is out of stock?

On the whole, we usually have all items in stock. Should we run out of a product, (which does happen from time to time) and we can’t complete your order, we will contact you straight away, either by e-mail or by telephone. If you are happy to wait for the item to come back into stock, this usually only takes a day or two for us to reorder, restock and promptly ship your goods. If you can’t wait for your items to arrive, you can choose an alternative to replace the out of stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and isn’t delayed any further. If there is no over product that you would like to exchange it for, we will offer you a partial refund on your order (we may need to take your card details over the phone to do this).

If we have tried to contact you, but you are unobtainable, then we may select the closest possible alternative for you, and ship this instead, but this happens rarely.

11. I want to place an order online but I can’t remember my password.

This is easily resolved. You can have a password sent to the email address by using the forgot password button at check out. Just give us a call, or drop us an e-mail, we will ask you a few questions about your personal details to verify we are talking to the account holder. Once we are happy we are talking to the right person, we will then advise you of your password.

Please remember, we are here to help, and to provide an efficient and discreet service. Should you have any queries, please do not hesitate to contact us by phone or e-mail. And, if you like what we do and our happy with our service, don’t forget to tell all your friends!!