Forrester: The New Breed of Digital BPM Consultants

Forrester’s Clay Richardson has published a new brief on the New Breed of Digital BPM Consultants. You can find it on our home page, and here. If you needed a reason to reach out to us at BP3 for your digital BPM initiatives, this brief is it.

I like the premise of the brief, it really sets the tone for why this piece needed to be written:

Business process management (BPM) leaders struggle to keep pace with new methods, practices, and technologies needed to drive digital process innovation. They are turning to a new crop of boutique BPM consulting firms to close talent and technology gaps. This report explains how BPM leaders use boutique consulting firms to reinvent their programs, and it profiles five consulting firms that are stepping up to help their clients drive digital process innovation.

The role of consulting firms in the BPM and digital experience market has long been overlooked. Forrester looks to correct this with the first solid take on this that I’ve seen by an analyst firm.

Clay rightly points out that boutique firms often punch above their weight due to their historical ties and relationships. He also correctly points out the value of deep talent, packaged tools, and innovative techniques and methods that distinguish these BPM consultancies over the competition. Too often I’ve seen other analyst firms put too much weight on generalist consulting firms – a “one stop shop”. But BPM is a space that has proven the adage that the jack of all trades is master at none. These one-stop-shops have the worst failure rates in the business. Meanwhile, specialists are creating the value for customers.

He goes on to describe five of these firms, in more detail – BP3 figured prominently among them, though they are listed in alphabetical order.

I’m biased, but I have to say I love seeing our team recognized for the great work they do in this business and for our customers. We’ve been innovating from the customer delivery side of Digital experience and BPM for years- and our customers have been getting the edge over the competition since 2007. We’re proud to be among the new breed of digital BPM consultancies.