How to get the best, fastest support

. . and avoid craziness.

ZubaZ

Support loves a good mystery. We love good stories too. Mostly though, we like them on our off time . . not when we are at work. So here's what can be done to reduce both when you are reporting a problem.

The key thing to remember is that we need information on what's going on to be able to help you. To better assist us assist you, always include the following information when you write into support:

The name of the product that is giving you trouble (and the method you used to install it; standalone installer or Impulse)

Whether the product is a standalone purchase, part of a subscription or a trial version.

A concise description of your problem, including any error messages you receive. Screenshots are AWESOME!

When the problem occurs, preferably with instructions on how to reproduce it (if possible), as well as how often it happens.

What steps (if any) you have already taken to rectify the issues.

Any e-mail addresses you may have accounts under

What version of Windows you are using (XP/Vista/7,8, 32/64-bit).

What else have you changed/installed/updated recently

Things we don't need:

Trying to figure out who you are or what products you need help with or what the problem is.

Your credentials - We're glad you are a system admin or what-not but it probably won't help.

Anger, vulgarities. We know you may be frustrated and we'll try to make it better quickly.

Ways you can thank us:

Beer.

Not doing whatever it was that broke whatever it was again.

Saying thank you.

No one wants to contact support. It means something went wrong. With a little planning though the frustration can be minimized with clear, succinct reporting and timely responses.

Great post! Very informative, well written, grammatically correct. Spell checked. Just the right combination of wit and humor, mixed with a touch of authority. A very good read!

On a more serious note, I'm sure I speak for most of the WC crowd when I say that I think we have the best support system available and I appreciate everything you guys do to make our experience more enjoyable.

CursorFX is a utility which allows you to have much more flexibility in the cursors
you use to interact with Windows. CursorFX users can create and use cursors that
look and feel far superior to anything you've ever seen before! Best of all, it's
really easy to create your own super-charged cursors!

DesktopX is a program that lets users build their own desktops. It does this by
giving users access to desktop objects. These objects can come in all sizes and
shapes. They can have scripts attached to them, they can be combined together to
form mini applications or turned into an entire desktop.

Publisher:

Stardock Corporation

Developer:

Stardock Corporation

Stardock DeskScapes is a program that allows users to have animated wallpaper on
their Windows 8, Windows 7, XP or Vista desktop. It supports playing video as animated wallpaper,
dynamically generated content as animated wallpaper, and more.

IconPackager is a program that allows users to change nearly all of their Windows
icons at once by applying "packages" of icons. A package of icons contains
icons to replace most of the common icons on your Windows PC.

Icons

Icons for applications and folders.

LogonStudio is a free program that allows users to change their Windows 7, Vista
and XP logon screens. It comes with several logon screens to choose from, along
with thousands that are available online.

ObjectDock™ is a program that enables users to organize their shortcuts, programs
and running tasks into an attractive and fun animated Dock. By allowing users to
have more control over how they organize their desktop, users can take control of
their desktop icons and shortcuts to have them be available when where and how they
need them.

ObjectDock™ is a program that enables users to organize their shortcuts, programs
and running tasks into an attractive and fun animated Dock. By allowing users to
have more control over how they organize their desktop, users can take control of
their desktop icons and shortcuts to have them be available when where and how they
need them.

Show off your favorite desktop configuration by uploading a screenshot of your desktop!

SoundPackager brings customization of your auditory experience to Object Desktop!
Users can now choose from "sound packages" to enhance their Windows desktop
experience. Over 30 different system sounds are supported; unique new Stardock Design
sound packages are included with the package.

Microsoft Windows® 8 is shipped without the "Start" menu. Stardock heard the cries from Windows 8
users. We put the "Start" menu back in Windows 8. We accurately recreated the most used desktop
feature billions of users depend on every day and packed it with additional functionality.

Microsoft Windows® 8 is shipped without the "Start" menu. Stardock heard the cries from Windows 8
users. We put the "Start" menu back in Windows 8. We accurately recreated the most used desktop
feature billions of users depend on every day and packed it with additional functionality.

Theme Manager is a program that changes the look and feel of the entire Windows
environment. It works by talking to existing desktop enhancement programs and then
applying a MyColors or Suite file. In short, Theme Manager is a front-end to other
desktop enhancement programs to simplify the user experience.

WindowBlinds changes the look and feel of your Windows desktop by applying visual
styles to your entire Windows environment. When a visual style is applied, they
change nearly every elements of the Windows GUI such as title bars, push buttons,
the Start bar, menu and more.

View Gallery List

View a list of all of the different galleries available in WinCustomize, which you
can then browse individually.

Explore All

Explore all available galleries on WinCustomize.

Customize This Menu

This option is only available for subscribers of WinCustomize. If you are a subscriber
it will allow you to select which categories you would like to see in this menu
from a list of all galleries available on the site. This information will be stored
on your account for all your future visits.