Florida, Dell reach settlement deal

Consumers who bought Dell computers may be eligible for restitution if they are dissatisfied with their rebates, interest rates, technical support or warranties.

As part of a settlement announced Monday by Florida Attorney General Bill McCollum, Texas-based Dell Inc. and its subsidiary, Dell Financial Services, has agreed to compensate affected customers who purchased products between April 2005 and Friday.

McCollum and attorneys general in 45 other states took action against the company, after receiving complaints about rebates not being honored and interest rates that were higher than originally quoted. There also were problems with warranty work.

More than $1.5 million of the $3.8 million settlement will go to consumer compensation. Dell agreed to more detailed disclosures on purchase financing and order cancellation policies, and to mail rebates and perform services under warranty within a reasonable time.

Florida Dell customers should call 866-966-7226 or go to www.myfloridalegal.com/dell to see if they are eligible. Forms must be postmarked by April 13.

State officials estimated about one-third of the 234 Dell complaints they received may qualify, but more may surface.

Diane Lade can be reached at dlade@SunSentinel.com or 954-356-4295 or 561-243-6618.