To make a complaint about any of the above, contact Kent Police and they will be in touch with you directly to resolve your complaint. The OPCC is not the Appropriate Authority for complaints of this nature.

It is the duty of the PCC to handle complaints against the Chief Constable.

If you are making a complaint about the Chief Constable, please consider the following points, as these will ensure that your complaint is dealt with by the correct department:

Is your complaint about the actions or decisions of the Chief Constable himself, or the actions or decisions of one of his officers or departments?

Are you making a complaint about the Chief Constable himself or is it a complaint to the Chief Constable about your concerns?

Please use the form at the bottom of this page to make your complaint. We will provide a reference number so you can contact the OPCC if you require an update on your complaint.

Remember, if your complaint is in fact about the actions or decisions of Kent Police officers or departments, or you are considering a complaint to the Chief Constable about the police, then contact Kent Police.

OPCC staff strive to uphold the highest standards in their dealings with the public. Our actions will be courteous and any issues or enquiries you have will be dealt with quickly and effectively.

However, if you feel unsatisfied with the service you have received, you can make a complaint against:

a member of staff

the Chief Executive

the Chief Finance Officer

Please use the form at the bottom of this page to make your complaint. These complaints will be dealt with internally and we will provide a reference number so you can contact the OPCC should you require an update on your complaint.

Complaints will only be dealt with for staff currently employed by the Office of the Kent Police and Crime Commissioner, unless there is substantial information provided in relation to criminality or serious misconduct.

contact our complaints team

In order to deal promptly and effectively with the issues that you have raised, please can you include (where applicable) the following information when you contact the Office of the Kent Police and Crime Commissioner:

If you're acting on behalf of the complainant, their written consent must be provided. We cannot correspond with you about another individual unless we have their express, written consent. This includes family members or partners. This must be sent to Head of Standards and Regulations, Office of the Kent Police and Crime Commissioner, Kent Police Headquarters, Sutton Road, Maidstone, Kent, ME15 9BZ or a scanned copy sent via email to [email protected]

If you'd like to be contacted via a third party, please provide their name and relationship to you:

Third party contact details:

Complaint details, including who your complaint is about:*

Please summarise the details of your complaint, including when and where it happened, who was involved and any reference numbers you may have.

How do you feel this matter could be resolved to your satisfaction?:

Your data is important to us. Please check this box to indicate you have read our Privacy Notice:*

I have read and understood the Privacy Notice

Our Privacy Notice is available at www.kent-pcc.gov.uk/privacy

other information

The Office of the Police and Crime Commissioner is responsible for the administration of Police Appeal Tribunals in Kent.

These tribunals are held in public at Kent Police Headquarters in Maidstone when an appeal is made against a police disciplinary ruling. To attend, you must email the OPCC in advance and request a place, providing your name and address. You will not be permitted to attend otherwise.

The Office of the Police and Crime Commissioner is committed to the highest possible standards of openness, honesty and accountability.

The OPCC strives to conduct its business with the utmost integrity, and in line with this commitment all staff are encouraged to come forward if they have any concerns about any aspect of the OPCC or police force's work.

A whistleblowing policy is in place to support and protect those who expose any wrongdoing or misconduct.