They issued me a store credit that I have not try to use yet. They also sent me a return shipping label that was unfortunately for an envelope not the box that the shoes came in so I had to pay the additional shipping charges -which was more than they paid. They said they would refund that additional amount.

on 4/26/16

Helpful answer5VotesThanks for voting!Not as helpful

Tais M.

I received $99.00 but I originally paid $148.74 so I don't even feel like wasting my time with them anymore. Yes its my money & I'm disappointed but even if I got what I paid for, I still woudn't order from them ever again. Its pointless. They only care about celebrities, they dont care about people who don't have 100k+ followers on social media. They can kiss my ass.

on 4/25/16

Helpful answer4VotesThanks for voting!Not as helpful

Satra A.

No I didn't receive a refund. I was informed that they don't give refunds but store credit or can reship the package. However since I posted on this site another representative has reached out to me so I am hoping something more positive will come through.

on 4/25/16

Helpful answer3VotesThanks for voting!Not as helpful

R G.

I actually got my package in although it was fairly late. They're not good when it comes to customer service whatsoever but the shirt and dresses I bought I liked, so I'm just gonna make sure I buy a couple things at a time rather than a whole lot just in case.

I also wanna warn you that the jeans are a little loose and stretchy so order a size or 2 down.

on 4/25/16

Helpful answer2VotesThanks for voting!Not as helpful

Yanni M.

The worst I mean the worst service I brought 200.00 worth of clothes paid for 6.00 for 2 day shipping fee n it taken the 4business days jus to send my order this is the second time ordering from them...I'm highly disappointed n won't shop at this scam of a store again...IM TRYING TO WORK WITH CONSIDERING THEY're trying to make their business global....

on 6/5/17

Helpful answer1VoteThanks for voting!Not as helpful

Rachel G.

This is the worst site I have ever ordered from . I ordered $150 worth of items they said they shipped the items and they were in stock. Then when the items were set to arrive I received an email stating that they gave me a credit because the items were not in stock. They credited me an amount that was not the price of the items . The dress was in stock when I purchased it and still is. This website is a total rip off, nobody answers the phone call or emails. I will never order from them again.

on 6/1/17

Helpful answer1VoteThanks for voting!Not as helpful

Suzan o.

Nope

on 4/25/16

Helpful answer1VoteThanks for voting!Not as helpful

Lauren E.

No... They tell you to email them and never respond. I will never order from them again.

on 4/25/16

Helpful answer1VoteThanks for voting!Not as helpful

Waleska R.

No

on 4/25/16

Helpful answer1VoteThanks for voting!Not as helpful

erenis l.

YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The answer: PAYPAL

I Highly suggest everyone do this so that fashion nova gets a message from all of its customers they are taking advantage of! Collectively we have a stronger voice!

Also Make sure to file a case with the better business bureau!

STORY:

So I just finished my dispute with Fashion Nova and I was able to recover all of my money in this faulty transaction. I got my money back through the Resolution Center from Paypal. I purchased my fashion nova items through paypal and I'm so thankful! I started a dispute and ended up escalating the dispute all the way. It took about 2 months to get my money back but it was well worth it. I advise anyone who wants their money back and paid with their paypal account to file a case with them through the resolution center. YOU WILL GET YOUR MONEY BACK! PAYPAL IS AWESOME! When filing your claim make sure to include key phrase such as " FALSE ADVERTISEMENT" "2-day shipping" "YOU WERE NOT ABLE TO USE THE MERCHANDISE AS EXPECTED DUE TO SHIPPING DELAYS ie FALSE ADVERTISEMENT". Pay pall will ask you to send the merchandise back to the seller to get a full refund.

6 hours ago

Helpful answer0VotesThanks for voting!Not as helpful

nm j.

this store is a complete joke and they rob you of your money when you do returns.

3 weeks, 3 days ago

Helpful answer0VotesThanks for voting!Not as helpful

Sim G.

I am also thinking about contacting my bank and informing that about fashionnova fraud ! I'm pissed I've spent so much money and for nothing!!

on 1/2/18

Helpful answer0VotesThanks for voting!Not as helpful

Mari C.

Im going to contact my bank and make a fraudulent claim because that is what this was. I suggest everyone else do the same. I am having the exact same issue. I purchased a dress in November (a week before thanksgiving) I mailed my items back the day after thanksgivng....tracking number says it was delivered to FashionNova, and here were are 3 1/2 weeks later and no store credit. I was googling a 1800 number because Ive emailed them 3x and got 1 automated response, and another saying respond to the email. But I did and still no one responded. I will never purchase here again!!!! File a claim with the bank! Dont give FN any more of your money!!!! Imagine how many other people are having this problem? It shouldnt take 21 business days to process an exchange! Are we having wedding dresses made???? FOH

on 12/21/17

Helpful answer0VotesThanks for voting!Not as helpful

Crystal C.

I'm waiting for my refund. Its still pending to my account but luckily I always use PayPal so I'm confident I will get it soon. I did receive an e- gift card on another order when an item was not in stock. Had to pay additional shipping because they don't waive it unless you spend $75+. They try to make it seem like they're doing you a favor when you've already spent your money on the order. Just a store credit. I will never spend money with them again. They can kiss my ass too

on 11/21/17

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Esther F.

No I didn't not receive my refund and their customer service line is awful. No one pick up the phone and no one respond to your email either. Horrible service.

on 9/12/17

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Kelly L.

No and it's a struggle to even get the gift card they promise

on 7/19/17

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Tiffaney J.

It took about a month for PayPal to force then to return my money. This place should not be allowed to operate

on 7/8/17

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Denise J.

I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.

on 7/4/17

Helpful answer0VotesThanks for voting!Not as helpful

Natalija Z.

Got nothing!
They try to tell me it's my fault that i didn't receive my order! lol !!! I Never even received a call!
Shameless scams! They will go down witht they FRAUD monkey business!