Global retail online sales are expected to exceed $4.8 trillion by 2021 and e-commerce is the fastest-growing sector driving global air freight volumes. But what’s easily shopped online needs to be shipped in a safe and compliant way in the physical world. In the background, Panalpina ensures that international e-commerce shipments comply with customs, dangerous goods and security regulations.

E-commerce is the fastest growing sector driving global air freight volumes. Panalpina's global head of Air Freight, Lucas Kuehner, explains Panalpina's approach to air freight for e-commerce, and what it takes to be successful in that business where nothing can go wrong - while making sure that regular air freight customers do not lose out on capacity come the peak season.