Customer Reviews of East West Lincoln

Certified Pre-Owned;
Salesperson was professional, courteous, and knowledgeable; took the time to discuss available purchase options.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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35 Reviews

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service Rating

Mrs. Robbin Bruce

by RoBruce on 09/02/2017

Service was Great! I felt that each individual that I talked to provided was pleasantly responsive...Everyone seemed to make a conserted effort to please "Me" the customer. It was very refreshing!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Servicing my Lincoln MKX

by Melcha0330 on 04/27/2017

They are always professional people. Especially mike in service department, would definitely recommend anybody for service at EAST WEST LINCOLN. Keep up the good work.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Always a satisfied customer!

by clarrisa on 04/07/2017

EWLM is the only place I take my car for maintence and repairs. I've always been a satisfied customer. Thank you for exceptional service once again.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Excellent service as usual

by odelljackson on 02/27/2017

Service has always been excellent. The only thing that would improve my experience would be to add Saturday hours. The lack of weekend hours often means I put off service longer that I should so that I can get on the list for a loaner car. With Saturday hours I could drop my car off early Saturday and pick it up later that same afternoon.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Repair Service visit to East West Lincoln Service Department on 8/30/16

by JudyDavis on 09/06/2016

Mr. Michael Turner, our service consultant, listen to our service request and made sure our repairs were done per our request. Also, Mr. Turner assisted us with a one day rental car. Mr. Turner research my service records and made sure a senior mechanic worked on my car do to my pass experiences. I have changed my opinion on the able to get professional service at East West Lincoln Service Department, for no other reason then, the excellent professional service I received working with Mr. Michael Turner. I will be asking for Mr. Turner assistance on my future visits for service at East West Lincoln Service Department. Thanks for the opportunity to commend Mr. Michael Turner on his "Excellent and Professional Customer Service".

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

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service Rating

A little frustrated

by DB91755 on 07/22/2016

They had my car for 4 days and was unable to figure out what was wrong.
JW the gentleman that picked my car up and left me a loaner was so efficient & pleasant man. he is a great asset to your company.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

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service Rating

Consult

by Consult32 on 07/15/2016

Your Service Representatives are always anticipating customer needs when they bring their vehicles in for service. My last visit, Mike Turner anticipated I would need a loner vehicle to run errands while my vehicle was being serviced. East West treats me like royalty.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Great Service

by Julie_W on 06/28/2016

I made my appointment online, which is super convenient. I needed my oil changed and two new tires because I had a nail in one of my tires. Mr. Wayne picked up my car at my work and dropped off a car for me to drive. He was super nice, as he always is. My car was not done until the next day, so I kept the Navigator overnight. It was a nice ride! I was off the next day but the service department called to arrange my car be brought back to my work and they had my car there exactly when they said they would. Overall, I feel I had outstanding service!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Great service, friendly staff

by BrandiK on 06/22/2016

I had several recalls on my vehicle and every Ford dealer I called could not see me for 2-3 weeks. I called East West Lincoln and spoke to Kevin, the service manager, who was able to bring me in the next morning. He also arranged for JW (a team member) to bring me to work and pick me up when my car was ready. The recalls were addressed and fixed in timely manner and Mike explained to me all the work that had been done. I had a very pleasant experience overall.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Pleasant and satisfying experience

by HappyShopper88 on 06/16/2016

Certified Pre-Owned;
Salesperson was professional, courteous, and knowledgeable; took the time to discuss available purchase options.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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service Rating

MLX First Service Review

by annpellmkx on 05/28/2016

The service personal were very courteous, generous with the time they related to me, however Kevin, the Service Manager was most helpful and went out of his way to keep me informed during the several weeks while he waited for the parts. The problem seems to be fixed as the headlights do not appear to be fogging up. I have not driven in rain since but have used another car, so I am not sure but I do know that Kevin will work on them should the need arise in the future.
After receiving the car, I reported to Kevin that there were deep scratches in the paint on the bottom part inside of the drivers door, he has made a note of them and will fix it when next I have the car serviced, otherwise I would give the service department an excellent rating. Thank you, Ann Pell

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

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service Rating

Great service

by Debbie1042 on 05/13/2016

Mike in service was great and the parts department had all of the parts I needed.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Really Really Listened

by shanty1414 on 05/09/2016

Used Ford Escape
For once in my life when purchasing a vehicle I believed two things happened to me that are priceless to me;
1) The Management and sales team listened to my requests - really listened - then gave me exactly what I wanted
2) I felt that they were more interested in successfully satisfying my needs and wants - and not just sell a car

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Excellent service.

by mmbullock on 05/02/2016

The staff was very helpful. While waiting, a staff member would come in to give a status report
on what they were doing.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Mirrors

by gumper45 on 05/02/2016

Michael Turner always gives great support an service to us the customer.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Great service, reasonable customer service, old school waiting room.

by Thoughtful86 on 04/23/2016

The waiting room leaves a lot to be desired. It could use an upgrade. Cell coverage (Verizon) is bad, requiring me to go upstairs or outside to make or receive a call. Wifi is good, but there are only two desk stations. Fortunately, I've never had to share, but if I did, they are too close and limits privacy.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Great Service

by Jazjackie on 04/22/2016

Purchased my second MKZ. This time I got all the bells and whistles. I love how this car handles. This is my third time buying cars from East West Lincoln, I really like their overall customer service.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Excellence Service!

by jazzedone on 04/14/2016

Was in for a routine oil change for my 2015 MKX (as well as determine why the dashboard engine icon was illuminated). All staff I was in contact with were very customer friendly and helpful. I also really appreciate the comfort of the waiting room (was able to catch up with emails and national news).
Completed satisfied with repair/service and the company's standard for excellence and customer satisfaction.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Satisfied customer

by lantonnia on 04/07/2016

Service was and is usually timely. Service representatives are always courteous and helpful.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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service Rating

Good Service

by Dartime on 02/15/2016

2010 MKZ. Service has been good. The staff is always pleasant and helpful

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

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service Rating

Excellent Service

by bigbopper43 on 02/01/2016

My service representative was excellent. He went the extra mile to process my vin number to determine the warranty status of my vehicle. He was able to arrange the use of a curtesy vehicle.
Initially they did not see the problem. He called and asked me if there were any other syptoms that I hadn't mentioned. I described an error message that I received a few days earlier. With that new information, the mechanic was able to resolve the problem and I am back on the road.
Thanks for your diligence in staying with it until the problem was resolved.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes