Thursday December 08, 2016

What's the best way to "build your trust?" If you are Indiegogo, you change your TOS to let everyone know you will use third-party collections agencies to recover funds if the you don't fulfill your obligations to backers.

That being said, we will not tolerate abuse of our platform. If an entrepreneur breaches our Terms of Use or doesn’t fulfill their obligations to backers, we will take appropriate action against the campaign. We will do everything in our power to recover funds for our backers, including contacting third-party collections agencies. In some cases, if the situation is not egregious, we will reach out to the campaign owners to try to work with them before taking definitive action. Overall, we pledge to do what is fair.