Let's Do This

Senior Manager or Director, Engineering Operations

Posted Date:2/26/2018 4:36:23 PM

Job Type: Full Time

Req #: JR-11883

Location:Hollywood,
CA

Job Category:Information Technology

Job Summary:

Who we are.We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

Ticketmaster's Technical Operations team is responsible for implementing cutting edge cloud infrastructure and centralized platform systems that power Ticketmaster products. Because of our 40+ year history, the Technical Operations team also maintains a variety of systems from different technological eras but constantly works to evolve the company forward, leading the way with best practices.

In this role, we are seeking an experienced technical manager who knows systems engineering, infrastructure, and software development practices to lead a group of talented engineers working on developer-facing platform tooling and applications. Application developers will be your customer, so you must know how to delight these folks.

What you’ll be doing:

Collaborate with various business owners and define product specifications and expected outcomes

Set and manage uptime, system responsiveness, and other key metrics

Architect systems for high availability and disaster recovery across multiple regions and availability zones

Establish on-call rotations for critical systems

Direct, review and approve engineering designs and implementations

Ensure team delivery of documentation, education, and support of platform systems for application developers

Coordinate work across multiple teams that are impacted by system changes

Attract and retain a team of highly skilled IT professionals that are well aligned in their understanding of both company and departmental objectives, direct and evaluate their work, and provide feedback and guidance to ensure skills remain relevant

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.