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We arrived at hills garden ( they are changing the name so be careful ) weather was 99 degrees we arrived to the hotel no a/c in the lobby no water to cool you down. Ice machine not working the room was filthy the bathroom...More

Thank Jessica f

Response from General M, Guest Relations Manager at Rodeway Inn San BernardinoResponded 4 July 2017

Dear Jessica f,
Thank you for sharing the details about your recent visit. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light...More

I stayed at the hills garden in San Bernardino, and I can honestly say it's not worth the money. The rooms TV channels are horrendous. And the breakfast is a joke!!!! The rooms are fairly big, and the bed is comfortable. The staff is very...More

1 Thank Maria R

Response from General M, Guest Relations Manager at Rodeway Inn San BernardinoResponded 4 July 2017

Dear Maria R,
Thank you for sharing your experience with us. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices....More

I stayed here for a night and the hotel was pretty cool. The breakfast can be improved a little. The lady at the check out area kept me company and was nice when my friend left and i was waiting for my uber. They had...More

Thank Dyneequa L

Response from General M, Guest Relations Manager at Rodeway Inn San BernardinoResponded 4 July 2017

Dear Dyneequa L,
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. On behalf of our entire staff,...More

So one of the house keepers my the name of sweetie was helpful and made sure my stay went great and made he feel at home all my questions or anything they helped with so I didn't have to wait long or feel like I...More

Thank M R

Response from General M, Guest Relations Manager at Rodeway Inn San BernardinoResponded 4 July 2017

Dear M R,
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at...More

Now there are homeless encampments outside the hotel on the street in front, leading to the hotel. A couple of years ago there were just a few people living on the streets, now there are many! Have tarp roofs, etc. The intersection daily has homeless...More

Thank KWoodson

Response from General M, Guest Relations Manager at Rodeway Inn San BernardinoResponded 4 July 2017

Dear KWoodson,
Thank you for this review of our hotel. We appreciate your loyalty and we are deeply saddened to hear that you are seeking out other hotels due to the homeless people. I am so disappointed to hear that you were so dissatisfied with...More

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