I purchased an HP laptop in the summer of 2008, by Fall of 2008, I was having problems with the laptop - keys popping off, computer blacking out, etc. So in early 2009 I called Max Assurance to take advantage of the 2 year warranty I purchased. They said if my problem was not due to an accident or power surge, that I would have to contact the manufacturer for warranty issues!

So now I am waiting for HP to see if they will and can fix my laptop.

The reason this makes me angry is because when I initially purchased the laptop the sales person told me that if I bought the Max Assurance warranty - and had problems with laptop I'd be able to bring the laptop into the store and exchange it for another one OR chose to have it repaired, whatever would be more CONVENIENT for me. Well, that is not true.

And I'm very disappointed that I paid an extra $200 for a warranty I can't use.

I voted this very helpful. The review drives home the need to READ any warranty and NOT to rely on what the salesperson tells you about the warranty. If the warranty is three pages of 4pt font, run away.