Terms & Conditions

These terms and conditions relate to all bookings made with Mountain Lodge SA for accommodation at Les Crosets Mountain Lodge.

The Booking Form

Any person signing the booking form on behalf of others guarantees full payment of all party members listed and of any subsequent party members added to the booking.

Bookings

Bookings will only be accepted from individuals aged 18 years old or older. No contract will exist until a signed booking form and payment of a deposit for the correct amount are received and acknowledged by us. All offers of accommodation and other services featured on the Mountain Lodge website are subject to availability. We reserve the right to decline bookings. We reserve the right to increase or decrease our prices before your booking is accepted. We reserve the right to make minor alterations to website information before and after bookings are confirmed. We will advise of significant alterations to your booking at the earliest possible date. You may accept the alteration or reserve the right to cancel your holiday and receive a full refund. We will pay no compensation. In the very unlikely event that we are forced to cancel your holiday, you will receive a full refund. We will accept no liability and will pay no compensation if we are forced to cancel your holiday due to events outside our control amounting to force majeure. These events include unusual and unforeseen circumstances such as; war or threat of war, riot, terrorism, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather or governmental action.

Prices

All prices quoted are per person in £ sterling (unless otherwise stated) and include accommodation in the room type as described, all meals as specified and TVA (at the current rate) and other local taxes. Holiday prices for one week include the following meals: 7 x Breakfast, 7 x Afternoon Tea and 6 x Evening Meal. Prices do not include travel, transfers, insurance of any nature, ski equipment, ski passes or any other item.

Children

Children between the ages of 2 and 14, and who share a family room with 2 full paying adults, are charged at half the adult rate. There are a limited number of suitable family rooms available in the hotel and children staying in their own room pay the full adult room price.

Payment

A deposit of 25% is payable by cheque, BACS or credit/debit card at the time of booking in order to secure the accommodation. For bookings made less than 8 weeks from the arrival date the full amount of the holiday will be payable. All payments made by credit card will incur a 2% handling fee. The balance of the payment is due 8 weeks prior to your holiday commencement date and if the balance of the holiday has not been paid by this time, we reserve the right to cancel the booking and retain the deposit.

Pre-Payment / Cancellation/ Non-Arrival Charges

If you wish to cancel your booking after it has been confirmed, you must advise us immediately in writing. The date that you effect your cancellation is the date that we receive your written notice of cancellation. The following cancellation charges will apply:

Arrival and Departure

Your bedroom will usually be available from 2pm on your specified day of arrival. On your day of departure we would ask that you vacate your room by 11am. Please note that we have a Departure suite (where luggage is stored and shower facilities are available after check-out).

Rooms

As we all have a responsibility to the environment, all linen and towels are provided on a weekly basis, or for the duration of your stay unless specific arrangements are made with the hotel.

Wellness

A condition of using the facilities is that you must comply with hotel rules, a copy of which is available from the hotel. Children under 16 must be accompanied by an adult at all times. For health and safety reasons, children under 12 are not able to use the sauna or hot tubs. At times certain facilities may become unavailable due to maintenance or other reasons outside of our control. We will attempt to keep you fully informed of these however this may not always be possible.

Insurance

We strongly advise you to take out insurance to cover the cost of cancellation and other risks including personal accident, personal property and personal public liability.

Parking

We do have secure parking at the hotel, however we ask that you advise us of how many spaces you will require during your holiday, at the time of booking, in order to confirm availability. The Hotel is not liable for any loss or damage caused to a guest’s vehicle, unless caused by the Hotel’s wilful misconduct.

Losses, Liabilities etc.

You must report any loss of or damage to their property immediately on discovery to the Hotel management, and be available to assist with any reports made by the Hotel to the police. You shall not enter areas of the Hotel which are indicated as being closed to the public. The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by you in such areas. We shall not be liable to you for any loss or damage to property caused by the misconduct or negligence by you or an Act of God, or where you remain in exclusive charge of the property concerned. The Hotel’s liability for any other loss of or damage to your property is limited to £50 for any one article or £100 in aggregate, except where placed in the central safe, or where, stolen, lost or damaged through the default, neglect or wilful act of the Hotel. We shall not be liable for any failure or delay in performing any of our obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Hotel’s control. For the avoidance of doubt, the Hotel does not exclude its liability for death or personal injury caused by the Hotel’s negligence. You should also refer to the Notice relating to Loss or Damage to Guest’s Property displayed in Reception. You will be liable for any loss, damage or personal injury you may cause at the Hotel. These Conditions shall be governed by English law and you agree to submit to the jurisdiction of the English courts.

Services Provided by Third Parties

Bookings for extra services, such as taxis and ski lessons, made on your behalf by us are subject to the terms and conditions laid down by the provider of the service as well as additional terms and conditions which may be laid down by us at the time of booking. We do not warrant the standard or performance of any extra services. You take full responsibility for (a) satisfying yourself as to the quality and ability of any third party provider to execute the paid services and (b) addressing any grievance about the extra services directly with the third party provider(s).

Behaviour

We ask you to respect the accommodation and leave it in the same condition as you found it. We are entitled to recover the cost of any damage or loss caused by your acts or omissions. We ask you to respect our guests, staff and neighbours and to behave in a manner which is neither offensive nor insulting. If this clause is breached, we reserve the right to terminate the contract with you with immediate effect and demand immediate vacation of the Hotel. In this event you will receive no compensation nor will we have any further obligation to you.

Complaints

In the unlikely event that you have a problem during your stay at the hotel, you must bring it to the attention of the management at the time, to ensure that we have an opportunity to rectify it. If you are not satisfied that the issue has been resolved, please submit the details in writing within 28 days of your return, to: Customer Relations Department, Mountain Lodge SA, Unit 5 Sovereign Park, Laporte Way, Luton, Beds, UK LU4 8EL

Website Information

We do not accept responsibility for any errors or omissions on this website and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that, in certain circumstances, generic photographic images have been used to represent the general style of Mountain Lodge; it is a privately owned hotel, and we do not have an official tourist classification.

Law and Jurisdiction

All contracts made with Mountain Lodge SA and you the customer will be governed by and construed in accordance with the Law of the country in which the contract was made. Contracts made in England will be subject to English Law and are subject to the jurisdiction of the courts of England and Wales. Contracts made in Switzerland will be subject to the law of the Canton of Valais and are subject to the jurisdiction of the Valais courts, Switzerland.