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As 2015 heads into its second quarter, many technology experts are wondering what the rest of this year will hold for unified communications. Some authorities in this sector have predicted that IT will change more in the next 18 months than it has in the past decade. Along with that, the rest of 2015 is expected to mirror 2014 in its double-digit cloud-based adoption growth.

But first thing first: What is Unified Communications (UC)?

UC is a single product or a set of products that integrate enterprise-class communication services in real-time, presented in a centralized user interface that is consistent across multiple devices.…