Ready to Join Total Recovery Solution (TRS)?

As you know, AF’s Online Filing (OLF) technology for all arbitration programs is currently being upgraded to the Total Recovery Solution® (TRS®) technology platform. TRS is designed to reduce cycle time, improve decision quality, and reduce filing and decision errors.

TRS is being delivered to AF’s members in a phased approach, and we invite your organization to begin participating in late April. In the interim, we would like to work with you to ensure an easy and successful transition. The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrogation claims by October 1, 2019. Upgrades will continue in 2020 when additional coverages/programs are added (i.e., PIP and Med Pay).

A Closer Look at Frequently Asked E-Subro Hub Questions

An E-Subro Hub question that AF occasionally gets asked is: “Is there a way to create a list of my current pending inventory, so that I can view more than just my Work List items where actions are required?”

A user has the ability to create many demand lists with the custom search feature of E-Subro Hub. When you get to the Work List by clicking the E-Subro menu > My Demands > My Work List, you are on a specific Demand Listing page: My Work List.

In the upper left of the page, you will see the Current List menu options. Clicking the drop-down arrow will show your current list is My Work List. At the bottom of the menu is the Custom search option.

The custom search page gives you the option to create many lists by activating or ignoring filter options. For example, to create a list of outstanding demands owned by the user, set the following filter options:

Role = Both

Owner = Me

Company = None

Last Action By = Ignore

Action Flag = Ignore

Message Flag = Ignore

Last Action = Ignore

Demand Amount = Ignore

Demand Status = Outstanding

Issue Date = Specify Date Range

Date Range = 3-month max. date range

No Response In = Ignore

Inactive For = Ignore

Demand Type = Ignore

Once the filter options are set, then click “Retrieve Demands.” The result can be exported to an Excel document by clicking the command in the bottom left corner. If you wish to see more than three months of data, set a new three month date range and save the information to the same Excel document. This can be done as many times as needed to capture an entire inventory.

If you have any questions regarding these enhancements, please contact AF at 888-371-2761 or send an email to esubrohub@arbfile.org.