Position Description

SUMMARY
Functions as Level III technician who is able to complete work assigned by their department Supervisor or Lead and continue education as necessary to attain Level II technician position.

DUTIES AND RESPONSIBILITIES

Process
1. Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
2. Diagnose cause of any malfunction and performs repair correctly the first time.
3. Communicates with parts department to obtain needed parts.
4. Examines assigned vehicle to determine if further safety or service work is required or recommended.
5. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
6. Documents all work performed and recommended on the repair order.
7. Saves and tags parts of the job if under warranty or if requested by the customer.
8. Road tests vehicles when required to duplicate concerns or to verify concern.

Training
1. Participates in manufacturer-sponsored training programs, schools, and events and keeps abreast of manufacturer technical bulletins.
2. Must complete Lexus learning modules and foundations within the first 90 days of employment; must be Lexus certified and completed up to 4 ASEs within first year of employment.

Housekeeping
1. Reports machinery defects or malfunctions on equipment or special service tools to supervisor.
2. Ensures customers' cars and shop are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
3. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received and assists in keeping department and assigned work area neat, clean and safe.