FAQ

LOU 1.0 has a polyurethane deck and one motor. LOU 2.0 has a carbon fiber deck and one motor. LOU 3.0 also has a carbon fiber deck and has two motors.

What is the warranty policy for LOU?

LOU’s warranty covers the motor and battery for one year. All other parts of LOU board will be covered under warranty for two years.

Can LOU board be used when the battery runs out?

Yes! This is a great feature of the LOU board. It will ride like a regular skateboard. So if LOU runs out of power while you’re on the road, you can still ride LOU home.

What are the weights and dimensions of LOU boards?

LOU is approximately 5 kg or 11 lbs. More specifically, the 1.0 is 5.5 kg, the 2.0 is 4 kg, and the 3.0 is 4.9 kg. The dimensions are 660 × 260 × 130 mm (25 × 10 × 5 in).

Does LOU have a weight limit?

LOU 1.0 has been tested for riders up to 120 kg or 265 lbs, and LOU 2.0 and 3.0 have been tested for riders up to 150 kg or 330 lbs.

Do you ship LOU internationally?

Yes, we can ship almost anywhere in the world.

Where is my pre-ordered LOU?

We did experience several delays in the production of pre-ordered boards. However, pre-ordered boards will arrive to you soon. When your board is close to being delivered, you will receive a tracking number via email, so that you will know exactly when to expect it.

What is the wheel size on LOU?

The wheel size and hardness on LOU is 80 mm, 78A.

Does the customer have to pay a customs fee?

Customs fees vary according to the country in which you live. Customers will be responsible for customs and VAT fees.

The battery in the LOU 1.0 and 2.0 falls below 100Wh which is allowed on most airlines. However, regulations differ for different airlines. Please double check with your airline before taking LOU on a plane.