FAQ

What to Wear Skiing

It cannot be stressed enough how important it is to have the correct clothng when skiing. As a rule of thumb the body and legs should have layers to keep them warm and dry, while the peripheral areas of the body such as the face, eyes, head, hands and feet should be protected.

Base Body Layer

This should consist of thermal underwear (vest and leggins) to draw the moisture away from the body while also absorbing it, but at the same time keeping you warm and dry.

Middle Body Layer

The Middle Layer is the insulating layer which keeps the heat in. It should be lightweight such as a fleece, microfleece or a polo neck.

Outer Body Layer

This final layer protects you from getting wet and at the same time keeps the warmth in without sweating.

Legs

One should wear thermal base leggins (long john's) followed by trousers/salopettes which should be breathable and waterproof. It is advisable to make sure the trousers/salopettes are a few inches longer than your normal leg length as they will have to be worn over snow boots and ski boots.

Face

Goggles are a mustas they protect protect your eyes from wind, snow and sun. As the sun and wind can damage your skin, even on overcast days, it is vital to have Suncream of 25 or over. Lipbalm is also necessary as lips crack easily in dry and cold weather. A small tube of lipbalm and suncream combined can easily fit into your ski jacket or on a cord round your neck.

Head

Most of our body heat escapes through our head, so it is important that a well fitted hat that covers the ears is either worn or carried. If the weather is very cold a balaclava is useful as are chubes which portect the neck.

Hand

Gloves should be waterproof, warm, comfortable and long enough to prevent any gaps between the glove and jacket sleeve.

Feet

Socks should be knee length and fit smoothly under ski boots.Snow Boots are a must for walking in the snow. They should have a good grip on the soles and be waterproof and warm.

FAQ

Q. What happens to the clothes once they are returned to you?
A. All our clothes are checked carefully for any damages and they are
then laundered. Q. Can I cancel my order? A. Yes, you can cancel. See Terms & Conditions for any cancellation
fees.

Q. Can I change my order? A. Yes, you can change your order up to 6 weeks before the date of
delivery. Our stocks may be allocated elsewhere, but we will try our
best to help. Q. How can I pay for my order? A. Payments are either by cheque, Google Checkout or PayPal.

Q. How long before I get confirmation of my order? A. Once you have placed an order, a member of staff will contact you by
phone to check your order and sizes. They will then discuss the
method of payment you want to use. When we have received your
payment you should receive a confirmation e-mail within the nex
24hrs.

Q. Do I have to pay a Deposit? A. Yes. A deposit of £50 per order is required. This will be returned to
you once the goods have been returned and checked.
Q. It is my first time skiing and I am not sure what other clothes I
will need? A. Please look at our What to Wear Skiing which is found under FAQ. This
explains what type of clothes are needed for skiing and why.
Q. Why do I have to wear so many layers? A. You can never predict what the weather is going to be like while
skiing.You can start with a cool sharp morning and end up with the
sun blazing down by the afternoon. On the other hand, the day may
start sunny and end up freezing snow. Layers help with all
eventualities as you can remov or add clothing depending on the
weather.

Q. Can I buy rentals after use? A. No, but every few years we change our stock and we let our
customers have first knowledge of our sale of rental clothes. Q. Can I just buy the clothes new instead of renting them?A. No. We only rent ski jackets, salopettes and snow boots, but we sell
accessories such as socks, goggles, gloves and much more. Q. If I damage an item I have rented what happens? A. Please look at our Terms & Conditions and read Late Returns &
Damaged Goods.

Terms & Conditions

Privacy & Security

Our methods of payments are, Google Checkout, Paypal and Bank Cheques. Because of our methods of payment we have no contact with your bank or credit card and this protects you and your money.

We may email you a copy of our latest Ski-Stuff News Letter and occasionally let another company which we think might interest you send you information. If you do not wish to receive any information please mention this in the comments box when ordering goods.

Hiring Stuff Terms

Hired items must be paid for when booking.

The hire period includes the three days the Hirer receives the goods prior to their trip and the three days after the trip, before the goods are returned to Ski-Stuff (in all 13 days).

Goods will arrive at the address provided by the Hirer three days prior to the date given by the Hirer for the start of their trip.

Goods must be returned within 3 days of the date given for the end of the Hirers trip and at the cost of the Hirer. Royal Mail will provide a proof of postage label which should be kept safe until you have received confirmation that we have received and checked the items and the deposit is returned to you.

Please do not wash any of the hired items. All clothes which are hired are laundered on return to Ski-Stuff.

The Hirer accepts full personal liability for any loss or damage to goods during the hire period. Insurance is up to the Hirer.
The Hirer accepts full responsibility for any goods hired even if they are used by other members of the party.

Ski-Stuff does not take any reponsibility for items which may not fit. The sizing chart and sizing advice we provide should be used when hiring goods.

Cancellations, Late Returns & Damaged Goods.

Cancellation charges:

Up to 2 months prior to the departure date the Hirer will get a full refund.

Up to 1 month prior to the departure date the Hirer will be charged 25% of the original cost.

Up to 2 weeks prior to the departure date the Hirer will be charged the full hiring cost.

If the hire goods are not returned within the time given then a charge of £2 per day will be added to the cost until the goods are returned.

If the hire goods are irreparably damaged, lost or stolen then the Hirer will be charged the full purchase price of the goods.
If the hire goods can be repaired, the Hirer will be charged for the repair.

Deposits

Ski-Stuff charges a £50 deposit per person at the time of booking. This will be returned once the hire goods have been returned and checked.

Postage & Packaging

Postage is £6 per package.
Returning goods at the end of the hire period is the responsibility of the Hirer. When posting with Royal Mail they will provide you with a proof of postage label. Please keep this safe until you have received confirmation that we have received and checked the items. Once the clothes are returned and checked your deposit will be returned.

Buying Stuff Terms

All purchased items must be paid for when ordered. Good will be sent to you when payment is confirmed.
All items sold by Ski-Stuff are checked for any damage or blemishes before postage.
If a fault is found it must be returned within 7 days of delivery and should be in their original packaging and labelling. We shall replace the item if we have it in stock. If nothing is available we will refund the customer the full cost.