Deployment Guide 2011/Post Deployment Phase

From OLPC

OLPC Deployment Guide 2011: Post Deployment Phase

There is a tremendous tendency to think that the work is done once the
laptops reach the children, but the laptop arrival really marks the
commencement of the most critical phase in a deployment and its positive
impact on the children.

Post deployment should focus on three key areas:

Continued Teacher Training and Support

Extracurricular Environments

Maintenance and Repairs

Community support is also a key success factor for a project. Many
projects establish web portals for students, parents and teachers where
they can share information and see the progress of the students. Many
projects also sponsor contests using the laptops which can be supported by
private sector sponsors. An additional resource is the websites and
portals of other OLPC projects around the world where additional ideas for
community support are available.

Every project should have an ongoing public relations program to build
community support, develop pride in the project and its results and
possibly as a means to attract additional funding. Many projects have
international public relations programs that attract academic interest in
the local project and prompt visits from multi-lateral institutions
interested in education and social projects. Through its public relations
program Project Ceibal in Uruguay has garnered worldwide attention as one
of the leading educational laboratories in the world.

Evaluation Studies

Many projects benchmark their students and then periodically evaluate the
student progress every six or twelve months. The UN uses six month
evaluations and large federal projects typically evaluate students every
year. The advantage of benchmarking is that it provides objective,
transparent feedback on the success of the project and many multi-lateral
financial institutions require it. OLPC leaves evaluation to the sponsor’s
decision, but OLPC can provide resources to implement an evaluation
program.

Continued Teacher Training and Support

Teachers are a key part to any successful deployment. As the teachers see
the increased student enthusiasm for learning as a result of the laptops,
the teachers naturally become more demanding for their own additional
training; help to integrate Sugar into the curriculum and hands on
assistance to develop lesson plans using the laptops. Every project should
be designed to provide a minimum of once a month additional training to
every teacher in the project. It should also be noted that the teacher
trainers will need periodic additional training from OLPC to reinforce the
OLPC pedagogy and expand their skill levels.

After initial teacher training has occurred, the local learning team must
provide other support mechanisms for teachers in order to aid the process
of integrating laptops to their daily teaching routine. In-class
assistance, support for lesson plan development, are examples of strategies
to be offered on a school level. Regular meetings with teachers can
provide direct feedback for educational team to plan for additional
learning workshops, which should be based on teachers and students needs.
These meetings also provide an opportunity for teachers to share their
experiences, learn different strategies, plan interdisciplinary projects,
and create strong school ties.

Content Development is another area that core team needs to constantly work
on. It is important for teachers to have access to updated and innovative
resources. Examples of this content can include: Lesson plans, Guides,
Case studies, assessment guides, online resources, and blogs.

Extracurricular Environments

Extracurricular programs where children can use the XO laptops outside of
school settings are essential for meaningful learning experiences. When
children are highly engaged in using the XO for activities they are
interested in, not for contents limited to school curriculum, we allow them
to fully explore their interests while appropriating new technological
skills. It allows children to use self expression and creativity and
consequently become fluent with the technology, while increasing their
motivation, self empowerment, and impacting their lives in an extraordinary
way.

We recommend designing and organizing After-school/ Weekend programs, clubs
or camps with specific topics or activities at different schools or
communities. These programs can involve teachers, students from different
levels, as well as local partners and can provide an excellent experience
where learners (teachers and students) create, collaborate and share
projects and ideas.

Integrating the family through activities that allow parents to work with
their children in specific projects related to their interests is another
enriching experience for students and families. The objective is not only
to enable parents to share knowledge and experience with their children,
but also to understand the value of the computer and how it fits into the
learning process. This is also important for the viability and
sustainability of the project.

Maintenance and Repairs

The actual repair of the laptops may be handled in many ways. There are
three popular methods:

The students repair their own laptops and parts are delivered to the schools bi-monthly based on an order.

The laptops are repaired by third party repair facilities located throughout the project area; this approach creates local jobs.

The laptops are repaired by technicians who visit the schools on a bi-monthly basis and make the repairs.

The choice of a repair procedure depends on the educational, political and
economic objectives of the project sponsor. Another issue with respect to
repairs is who pays for the parts and labor involved in repairing the
laptop. Some projects offer the first repair for free and subsequent
repairs are paid by the child’s parents. Other projects offer all repairs
for free because the families lack the money to pay even a small cost. The
policy with respect to repairs and payment should be explained at the
initial community event where the project is introduced to school
administrators and parents. Laptops are shipped with an overstock of 1% of
the order. These “extra” laptops should be used as replacements for
failures in the field. Thus the “broken” laptops are a ready supply of
spare parts for other components, such as the display, the wifi antennae,
and the motherboard.

Most repairs, including replacement of the motherboard can be done in the
field with just a screwdriver. The children can make these repairs
themselves and are encouraged to do so by OLPC. Regional distribution of
spare parts is something to consider, as well as the authorization of
regional repair centers.

While commercial-grade support could be arranged, it is discouraged by OLPC
both because it tends to raise costs and it adds a level of external
dependency that is unnecessary. If you feel the need to invest in support,
we encourage you to make that investment locally, the local community can
be trained by technical team to do this themselves.