trendwatching.com's POST-DEMOGRAPHIC CONSUMERISM

2.
You’re not the only one who’s
confused by consumer behavior.
Consumers themselves aren’t
behaving as they ‘should’.
POST-DEMOGRAPHIC CONSUMERISM 2www.trendwatching.com/trends/post-demographic-consumerism

3.
In the UK, women now account for the majority
of video game players, and there are more
gamers aged over 44 than under 18.
INTERNET ADVERTISING BUREAU, SEPTEMBER 2014
POST-DEMOGRAPHIC CONSUMERISM 3www.trendwatching.com/trends/post-demographic-consumerism

4.
The luxury Mandarin Oriental hotel
launched its ‘Selfie in Paris’ initiative in
August 2014, offering guests a tour of the
French capital’s best selfie spots with a
private car and driver.
POST-DEMOGRAPHIC CONSUMERISM 4www.trendwatching.com/trends/post-demographic-consumerism

6.
Asilo Padre Cacique, a retirement home
in Porto Alegre, Brazil, hosted an activity
day for its elderly residents in September
2014, featuring a skateboard exhibition
and graffiti artists.
POST-DEMOGRAPHIC CONSUMERISM 6www.trendwatching.com/trends/post-demographic-consumerism

7.
Four – seemingly
unconnected – glimpses
of where consumerism
is headed.
But it’s not somewhere that many
brands can easily navigate to using the
demographic-centered models they’ve
so finely honed over the past decades.
POST-DEMOGRAPHIC CONSUMERISM 7www.trendwatching.com/trends/post-demographic-consumerism

8.
DEFINITION
Yes, younger, affluent consumers are still (usually) the
earliest adopters of new products and services. They
are more open, more experimental and have fewer
commitments.
But now any and all revolutionary – or simply just
compelling – innovations will be rapidly adopted by,
and/or almost instantly reshape the expectations of,
any and all demographics.
Society is now too fluid, ideas now too available, the
market now too efficient, the risk and cost of trying
new things now too low (led by the digital world, but
increasingly the case for physical products too) for this
not to be the case.
POST-DEMOGRAPHIC CONSUMERISM |
People – of all ages and in all markets –
are constructing their own identities more
freely than ever. As a result, consumption
patterns are no longer defined by
‘traditional’ demographic segments such
as age, gender, location, income, family
status and more.
POST-DEMOGRAPHIC CONSUMERISM 8www.trendwatching.com/trends/post-demographic-consumerism

9.
1. ACCESS: Ubiquitous global information and collective
brand familiarity is fostering an increasingly universal
POST-DEMOGRAPHIC experience.
2. PERMISSION: Increased freedom is driving the collapse of
‘natural’ convention after convention, and the formation of
POST-DEMOGRAPHIC identities.
3. ABILITY: The ability to experiment and identify with a
wider variety of brands and products is fueling increased
POST-DEMOGRAPHIC personalization.
4. DESIRE: The eroding connection between financial
resources and social status is giving rise to a more
democratic POST-DEMOGRAPHIC status, and changing
the balance of power between generations.
WHY NOW?
A host of factors are combining,
feeding off each other and manifesting
themselves in four increasingly POST-
DEMOGRAPHIC dimensions.
POST-DEMOGRAPHIC CONSUMERISM 9www.trendwatching.com/trends/post-demographic-consumerism

11.
WHY NOW?
Consumers – of all demographics and in all markets –
increasingly buy and use products and services from
the same mega-brands: Apple, Facebook, Amazon
(the technology sector is especially universal), IKEA,
McDonald’s, Uniqlo, Nike and more.
The ubiquity and collective familiarity with these global
mega-brands, when combined with the global reach of
consumer information, has also created if not a shared
consciousness then certainly a new level of POST-
DEMOGRAPHIC shared experience for consumers, from
16 to 60 and from Boston to Beijing.
1. ACCESS
Ubiquitous global information and
collective brand familiarity is fostering
an increasingly universal POST-
DEMOGRAPHIC experience.
POST-DEMOGRAPHIC CONSUMERISM 11www.trendwatching.com/trends/post-demographic-consumerism

13.
WHY NOW?
Perhaps not always politically, and certainly not uniformly,
but in the past decades societies around the world have
become more socially liberal as many ‘natural’ conventions
– from family structures to gender roles – have collapsed.
Cities, with their greater social freedoms and exposure to
alternative lifestyle choices are a key factor (as shown by
the statistic on the next page). The choice and freedom
found in cities gives the world’s now 3.9 billion urbanites
ever more opportunities to construct their own identities
outside of the traditions of their specific demographic.
2. PERMISSION
Increased freedom is driving the
collapse of ‘natural’ convention after
convention, and the formation of POST-
DEMOGRAPHIC identities.
POST-DEMOGRAPHIC CONSUMERISM 13www.trendwatching.com/trends/post-demographic-consumerism

14.
87% of BRIC millennials feel that living
in a city has expanded their worldview,
while 85% like the freedom of city life.
JWT, SEPTEMBER 2013
85%87%
POST-DEMOGRAPHIC CONSUMERISM 14www.trendwatching.com/trends/post-demographic-consumerism

16.
WHY NOW?
Individuals are able to personalize – and express
themselves through – their consumption to a greater
degree than ever before.
This is being driven at a macro level by the global
expansion of the consumer class and the explosion of
product choice in mature markets. But it’s being driven at
the level of the individual, too, with digital experimentation
allowing for a greater range of experiences at lower cost,
and online social networks (enthusiastically used by all
demographics) allowing people to identify with brands,
products and services – even those that they don’t or can’t
purchase.
3. ABILITY
The ability to experiment and identify
with a wider variety of brands and
products is fueling increased POST-
DEMOGRAPHIC personalization.
POST-DEMOGRAPHIC CONSUMERISM 16www.trendwatching.com/trends/post-demographic-consumerism

17.
WHY NOW?
Consumerism and status have always been inextricably
linked. ‘Old’ status symbols (material goods) need
money to obtain, and were therefore often the preserve
of old demographics, with higher spending power.
‘New’ status symbols (experiences, authenticity,
connection, health, ethical and sustainable lifestyles
etc.) are more ephemeral and democratic, making
the POST-DEMOGRAPHIC STATUSPHERE open to all,
regardless of age, income and location.
Indeed, POST-DEMOGRAPHIC status is often a total
reverse of traditional status, with younger generations
living higher status but lower-spending lifestyles, while
older and wealthier demographics rush to keep up ;)
4. DESIRE
The eroding connection between
financial resources and social status
is giving rise to a more democratic
POST-DEMOGRAPHIC status, and
changing the balance of power between
generations.
POST-DEMOGRAPHIC CONSUMERISM 17www.trendwatching.com/trends/post-demographic-consumerism

18.
While 48% of those who had used ‘neo-sharing’
collaborative consumption platforms (such as
Airbnb, Zipcar and Kickstarter) were aged 18-34,
33% were aged 35-54 and 19% were aged over 55.
CROWD COMPANIES, MARCH 2014
48%
19%
POST-DEMOGRAPHIC CONSUMERISM 18www.trendwatching.com/trends/post-demographic-consumerism

19.
As a result of the above: consumers can
(and increasingly do) pick and choose what
products and services they purchase and
the brands they identify with, without any
regard to demographic ‘conventions’.
POST-DEMOGRAPHIC CONSUMERISM 19www.trendwatching.com/trends/post-demographic-consumerism

20.
“If you look at the list of the 1,000 favourite artists
for 60-year-olds and the 1,000 favourite artists for
13-year-olds, there is a 40% overlap.”
GEORGE ERGATOUDIS (HEAD OF MUSIC, BBC RADIO 1), MAY 2014
40%
POST-DEMOGRAPHIC CONSUMERISM 20www.trendwatching.com/trends/post-demographic-consumerism

21.
SO WHAT?
Trends are about opportunities. Here are four to run with.
POST-DEMOGRAPHIC CONSUMERISM 21www.trendwatching.com/trends/post-demographic-consumerism

22.
1. NEW NORMAL
SO WHAT?
See how these brands and businesses are
SACRIFICING to reduce negative impacts on
consumer wellbeing.
POST-DEMOGRAPHIC CONSUMERISM 22www.trendwatching.com/trends/post-demographic-consumerism

25.
FEATURED INNOVATION: NEW NORMAL
Facebook
Argentina is first Latin American country
to add expanded gender options
POST-DEMOGRAPHIC CONSUMERISM 25www.trendwatching.com/trends/post-demographic-consumerism

27.
2. HERITAGE HERESY
SO WHAT?
Be prepared to reimagine or even overturn decades of brand
history and tradition, to attract tomorrow’s younger-yet-
experienced and wealthy-yet-irreverent consumers.
POST-DEMOGRAPHIC CONSUMERISM 27www.trendwatching.com/trends/post-demographic-consumerism

32.
3. CROSS-DEMOGRAPHIC
FERTILIZATION
SO WHAT?
Shared taste and aspiration mean the opportunities
to transfer innovations from a core demographic to
another have never been greater.
POST-DEMOGRAPHIC CONSUMERISM 32www.trendwatching.com/trends/post-demographic-consumerism

38.
FEATURED INNOVATION: HYPER-DEMOGRAPHIC IRONY
Sberbank
Russian bank offers new mortgage
customers a cat loan while moving into a
new home
POST-DEMOGRAPHIC CONSUMERISM 38www.trendwatching.com/trends/post-demographic-consumerism

41.
Demographics are
dead...
Successful products, services and
brands will transcend their initial
demographics almost instantaneously.
As a result, executives who continue to
attempt to navigate using demographic
maps, with borders defined by age,
gender, location, income will be ill-
prepared for the speed, scale and
direction of change.
NEXT
POST-DEMOGRAPHIC CONSUMERISM 41www.trendwatching.com/trends/post-demographic-consumerism

42.
...Long live
demographics!
Understanding consumers’ needs
and wants remains critical. However,
it will be those that take a broad
view and learn from innovations
that are delighting consumers in
seemingly dissimilar or even opposing
demographics that will succeed,
regardless of which ‘traditional’
demographic(s) they serve.
GOOD LUCK!
NEXT
POST-DEMOGRAPHIC CONSUMERISM 42www.trendwatching.com/trends/post-demographic-consumerism

44.
MORE...
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or questions then please do let us know.
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PAUL BACKMAN
Chief Client Officer
paul@trendwatching.com
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