"In regards to both backend (PsyNet) issues, and game server performance, we agree that the server outages and recent lengthy matchmaking times are totally unacceptable," Hagewood said. "We sincerely apologize to all of our players for the quality of online play, and we are focusing all of our available resources on addressing PsyNet’s capabilities and performance, and the quality of our game servers."

Hagewood mentioned that the active Rocket League player base has spiked by 40 percent year over year so far in 2017. He said that means "we need to do a better job at scaling up our systems."

Psyonix has put more people on database stability and reliability to address server connection issues. Hagewood pointed out that Rocket League has seen problems in this area since the free Xbox One weekend last month.

Meanwhile, when it comes to Rocket League lag or hiccups, Psyonix is working on a multipronged approach. The company is investing in new server hardware, talking with server providers and has an upcoming patch.

"Growing pains are just that — painful — and we cannot thank our players enough for sticking with us as we continue to grow," Hagewood said. "Some of the issues we face will be addressed shortly, including those in our next hotfix; while other projects, like growing our online services team, will take more time to bear fruit."