One particular airhostess was little rude ..too much wait time in Dubai

BOM

DXB

Excellent 10.0

The ground crew at the Bombay airport was excellent. Specifically, Saurabh, Sharmilee etc. WE really appreciate their wholehearted support for an issue that came up at the airport.
Keep up the good work of ground /check in group at Emirates in Bombay.

AKL

DXB

Excellent 8.0

Consistently good service from emirates crew

Too much meat in the dining options
Boarding was slow

MAA

DXB

Okay 4.0

luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage.
at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels
unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it
so many hours wasted, not to mention the anxiety and frustratioon
How are you going to reimburse all this ????

Overall bad experience with Etihad Airways flying from Dulles to Abu Dhabi. I won't be flying with them again.
1. ETA: I had to apply for an electronic travel authority (ETA) (essentially an electronic tourist visa) twice despite the fact that I had been granted the visa originally by the Government of Australia two weeks prior to my flight. For some reason, airline staff said they could not see the visa information attached to my passport. I showed them the emails from the Government of Australia stating that my application had been successful along with the relevant reference number. The staff told me to apply for another one and let them know once I had. They informed me that this "happened all the time" with their customers traveling to Australia. If it is happening "all the time," Etihad Airways should check their database to ensure there are no glitches. It's Australia, not a third-world country, so it's likely on the Airline's end. The crew did not offer to look up my reference number or otherwise do any leg work to verify the visa that I already had, even when the application page stated that I already had a visa for the relevant time period! This stressed me out just a few hours before I was supposed to take off and could have been handled with a little effort by the staff.
2. Baggage Weight: They are sticklers for baggage weight, weighing your carry-on both prior to check in (it must be under 7 kg) and again right before boarding the plane. Literally no other airline has done this in my entire experience except the cheapo ones. Thankfully, I had a big purse and was able to shift the baggage weight around to get on because they pulled me out of line to board the plane. It's all going on the same plane so it makes no sense at all. This needlessly drags out the boarding process.
3. Crew: They sat a man who was coughing incessantly on my row (I had two empty seats next to me). The crew member accompanied him to my aisle while he told me where he would sit. The crew did not ask me to make space or anything (of course I would have said yes), but this particular gentleman had a cough and made me sick for my trip. I was not happy, and that situation could have been handled so much better.
Bottom Line: Do yourself a favor and fly with Emirates. They're far better and professional and are similarly priced. Had none of these issues with them. (Added bonus: the food's a lot better as well).

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination.
Seats were small and the window seat was so far from the window that you could not lean against it

CAN

DPS

Okay 5.6

Extra leg room in emergency exit row
They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable.

Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off.

SIN

CAN

Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

TAO

CAN

Okay 4.6

No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual.

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