Step 2: Verify your identity

To link your My Health Record to your MyGov account, you will need to prove your identity as a security check.

You will be asked questions about your Medicare enrolment and claims history. These are checked with Medicare to verify your identity.

You need to answer the questions correctly to pass the identity check. If you’re not sure, can’t remember, or don’t know the answer to a question, you can skip that question and try the next one.

You may need:

your Medicare card

BSB and bank account number into which your Medicare benefits are paid (if you've arranged this with Medicare)

your address as recorded by Medicare

information about your last doctor's visit.

Other options to prove your identity

If you are having trouble proving your identity online, or would prefer to speak to a person, you can contact the Help line on 1800 723 471.

You will be given a code, known as an identity verification code, after proving your identity. You will need this code to link your myGov account to your My Health Record online.

Step 3: Set up your My Health Record

The first time you log into your My Health Record there may be little, or no information in it.

Once a My Health Record is created, if you tell us to, we will collect Medicare information about you from Medicare to include in your My Health Record. You and your treating healthcare providers may also include health information about you in your My Health Record. Find out more about setting up your My Health Record.

We will collect, use and disclose this health information as part of operating the My Health Record system.

You can find out more information about how we handle your personal information if you are registering for a My Health Record in our Privacy Collection Notice.