Terms and Conditions

Payment

We accept credit cards: Mastercard, American Express and Visa Card. Afterpay and Paypal are also available.

Delivery

Shoes will be processed and dispatched within 1 working day upon receipt of your order. All stock is subject to availability.

Returns: For Online Customers Only

Returns will be accepted if the product is returned in its original packaging, is free from marks, has not been worn, or if the product is deemed to be faulty. Normal guidelines for Refunds apply. All unworn footwear must be returned within 14 DAYS of purchase,with a copy of the receipt and a brief description outlining the reason for return. The return cost of postage will not be refunded. Shoes can be returned to Sole Sister Shoes Shop 36 Springwood Shopping Mall QLD 4127

Frequently Asked Questions

1/. How Is My Order Processed?

Once we receive your order we will send you a confirmation e-mail, advising on whether the product is available, and if so your payment will be processed, and your shoes delivered.

2/. How Long Will It Take For My Shoes To Arrive?

We will dispatch your shoes within 2 working days upon receipt of your order.

3/. How Do I Pay For The Items And Are My Details Secure?

We accept PayPal, Visa and Mastercard, Afterpay and all details are kept private through our secured web site.

4/. What Happens If The Size Is Incorrect?

We will gladly exchange your pair for the next size most suitable, or alternatively a different style if required. Return postage is at the expense of the customer

5. What is Afterpay?

﻿After pay is a separate entity from Sole Sister Shoes. Sign up with Afterpay and pay by 4 equal instalments. Payments are organised by Afterpay. We send your purchase right away. If you wish to return your shoes for a refund, the after pay fee will be deducted from original sale amount.

Merchandise Availability

Sometimes due to manufacturing or exceptional demands, we may not have your first choice. However some styles may be put on special order and delays could be expected.

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