HomeSupportWhy Do I Get a "No Device(s) Detected" Error Message in FlexLogger?

Why Do I Get a "No Device(s) Detected" Error Message in FlexLogger?

Updated Sep 25, 2018

Reported In

Reported In shows products that are verified to work for the solution described in this article. This solution might also apply to other similar products or applications.

Hardware

NI-9401

cDAQ-9189

Software

FlexLogger 2018 R3

Issue Details

I have a compactDAQ with an NI 9401 module connected to my computer. I can connect to the chassis and module in MAX, but not in FlexLogger (version 2018 R3). When attempting to do so, I receive the following message stating "No device(s) detected":

I have gone through the above-suggested steps but it did not work, how can I solve this?

Solution

This is expected behavior because FlexLogger 2018 R3 does not support the NI 9401 module. Please see the​FlexLogger 2018 R3 Readme for a complete list of supported modules.

Note: This issue is resolved in FlexLogger 2018 R4. Please see the latest FlexLogger 2018 R4 Readme to see a complete list of supported hardware products.