Resource Library

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Product teams today must measure and iterate throughout the product creation process to build products that are sticky, delightful and deliver obvious and immediate value to users. Join Pendo and Split as we discuss best practices for agile product management, where user insight, guidance and experimentation come together as a continuous process.

ebook

Who are product leaders? What do they do? What makes them effective? Pendo and Product Collective surveyed 300 product leaders to answer these and many more questions. The results how some surprising trends, and contradict some ‘common knowledge’ about product teams.

webinar

The role of the product manager is undergoing a fairly dramatic rethink. We’re evolving from the “how many things did you ship?” question to a much broader “how much value did your product provide?” conversation. Join Pendo and Pragmatic Marketing, as we discuss the evolution of the Product Management role today.

eBook

What does it really mean to be a data-driven product leader? This comprehensive handbook cuts through the noise to cover core elements of effective data-driven product management - including best practices for becoming more successful in your role.

whitepaper

76% of users report that a good mobile experience influences their loyalty to a brand. So how do you start realizing the potential of personalized in-app experiences? Download the playbook to discover 10+ examples of cross-sell, upgrade, and retargeting messaging.

whitepaper

Engaging your users while they’re in your app is the best way to fight churn, increase conversion, and extend each user’s LTV. The Giant Book of In-App Engagements details 19 ways you can engage users in your app, including 24 best practices and examples.

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How does your app stack up? Mobile product teams are challenged to drive app adoption and usage in an environment where most apps don’t last past the first use. Pendo and Bandwidth discuss how successful mobile teams offer deep engagement and communication throughout the user journey.

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Customer success and product organizations have a rich overlap of key metrics they use to measure success. Once both teams understand which metrics are unique and which are shared, they become more effective and collaborative. Join Pendo and Clientsuccess as we discuss 5 key indicators vital for both product and customer success teams.

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Together, Product Managers and UX/UI Designers turn unique market insight into tangible products that have the power to surprise and delight customers. Join us as we sit down with Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo, to share how they inspire great product experiences.

webinar

Unlike other tools, Pendo collects detailed product usage data along with NPS survey responses. We are bringing this data together to show how product usage influences NPS scores. In this webinar, we’ll provide a sneak peak at the latest NPS analytics from Pendo, and eShares will share how they’ve used them to up their NPS game.

webinar

In today’s subscription economy, software companies that don’t pay attention to adoption are running a high risk customer churn. Join Trustfuel and Pendo for an interactive discussion about all things product adoption including feature announcements, benchmarks and measures, and core customer success processes.

whitepaper

10 best practices for NPS delivery and analysis in the SaaS industry. This guide covers NPS basics, how SaaS companies can effectively collect rolling NPS data with optimal sampling and survey frequency, and how to capture actionable insights from NPS data.

webinar

Net Promoter Score (NPS) is an incredibly popular metric however, the score itself is only part of the picture. Join us for an interactive discussion about all things NPS including best practices for capturing and analyzing NPS scores.

webinar

So you’ve got an NPS score. Congratulations! Now what are you going to do with it? Henry Schein faced similar questions. See how they rolled out NPS to their customers, and built a tight feedback loop to ensure that feedback is shared and actionable.

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Poor backlog management can significantly slow product delivery, and prevent the product vision from being fully realized. Join Pendo and Bandwidth for an exploration of the data-driven backlog and specific best bractices for backlog management.

whitepaper

We asked 150 software companies about how they onboard new users into their applications. The results were surprising. Companies with better onboarding see 4X higher profitability and growth. This paper summarizes the key findings from the survey.

webinar

What’s the common denominator across all successful product teams? Access to critical data and a process that is steeped in data-informed decision making. Pendo and UserVoice discuss how to marry product data with customer feedback for unprecedented insights.

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Want to build amazing products? The approach is simple. You need to really, really understand your customers. Join Pendo and Proficientz for an interactive discussion on how broader customer insights and data are changing the way products are designed.

webinar

Great user onboarding is critical to developing engaged and happy users. Eric Boduch, VP of Marketing at Pendo discusses the importance of continued user onboarding and reviews some tips and best practices to ensure that users at all levels are engaged.

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Chris Myers, VP of Partnerships at Act-On Software and Michael Peach, Head of Product Marketing at Pendo, discuss the latest trends in employee-facing applications, and how organizations can optimize their communities through data-driven employee engagement.

whitepaper

In-app guides are a great way to educate users, but they aren’t perfect. They can be intrusive and negatively effect the customer experience. A better approach is to leverage user analytics to make guides truly ‘in-context’ and not just ‘in-the-user-experience’.

webinar

Todd Olson CEO of Pendo and Steve Gaylor from Pragmatic Marketing discuss the effects of industry trends (company-wide agile practices, event-driven SaaS, big data for PMs, and the stratification of the PM role) are driving the continued evolution of the Product Manager.

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Validately and Pendo share the the user testing and product data strategies that lead to the most successful products. The best product and UX decisions are informed with detailed qualitative and quantitative user data.

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Rahul Jain, Founder and VP of Customer Success at Pendo, and Guarav Kotak, Senior Director of Product at Gainsight, explore how to create a positive feedback loop between Customer Success and Product to improve both teams’ metrics.

whitepaper

Onboarding isn’t simple. It requires planning and testing to generate the most value. Learn 5 best practices that product teams can adopt today to improve the onboarding experience in their applications.

engineering guide

This guide will take you through an overview of the Pendo platform, the basics of installing it and instrumenting your application, and address some of the common technical questions that arise during installation.