That's good info. I had the same thing after the update. I called the number and they reset it overnight. If it happens again I'll try the method you described.

Quote:

Originally Posted by SnoFire

Jack,

Wait until tomorrow sometime and report back if it stayed that way. Mine did the first day as then was back at square 1.

Here's an update. Lost registration again today, so the app reload was just a temporary fix. Called the Uconnect support number in the "not registered" window. CSR tried to tell me it was because of my cellphone . Told him to put me through to his supervisor. The supervisor was much better informed. She opened a ticket, and said an update would be pushed to my radio in the next 24 hrs., and she would call in the next day or two to follow up. She said it's a common issue where the radio's registration isn't for the full Uconnect Access bundle, which it should be. We'll see what happens in the next few days. I'll let you know. Also lost Yelp when I reloaded the apps, but it's back today. (Oh joy!)

Here's an update. Lost registration again today, so the app reload was just a temporary fix. Called the Uconnect support number in the "not registered" window. CSR tried to tell me it was because of my cellphone . Told him to put me through to his supervisor. The supervisor was much better informed. She opened a ticket, and said an update would be pushed to my radio in the next 24 hrs., and she would call in the next day or two to follow up. She said it's a common issue where the radio's registration isn't for the full Uconnect Access bundle, which it should be. We'll see what happens in the next few days. I'll let you know. Also lost Yelp when I reloaded the apps, but it's back today. (Oh joy!)

Figured as much that it wouldn't stick. I called again yesterday and still waiting for a call back. The person yesterday said they are working on it and will get a call back when they have a fix..lol

After a period where everything seemed to be working properly with 13.19, I now am having minor problems with voice command. It seems that it takes about fifteen minutes after starting the vehicle before there is any response from the VR button on the wheel. Previously, this worked perfectly. I'll give it a day or so to see if it clears up and then decide whether to call the dealer, UConnect or try the battery disconnect.

Schmieg - when you start the truck.. watch just above the radio "button" - it will notify you when hands free is ready. if it doesnt - try other stuff. can you switch screens? anything freeze up?

Everything else seems to be working fine. I discovered this when I attempted to have the Nav take an address. Had to pull over and manually input it. Couldn't use VR for anything, then it just started working. Later, after the vehicle had sat for a while, I tested it again.

I'm noticing that I don't get the message anymore that the phone is ready, but it works.

Don't know if this is pertinent to the conversation here, but after having my Jeep for three months, I realized I never tried the Assist button. So this afternoon I pushed it and got the three selections on the screen. I touched Uconnect Access Care and waited. An error screen came up that said I wasn't registered, and gave a number to call. I know I was registered, so remembering that I had read somewhere in the forum that reinstalling the Uconnect apps in the App menu might reload my registration, I went to that screen. I chose the button to reinstall all apps and followed the prompts. The prompts told me I would see the screen go black, all of my app data would be lost, the radio would reset, and to wait for everything to come back. Mind you, I've never had a red light on the mirror, or any other problems that were significant, so I was a little leery when the screen went black. When I previously loaded software version 13.19 I briefly had a "phone needs service" warning, but that never has returned. When my radio rebooted I checked everything I could think of, and nothing was changed. Nav, settings, and everything else was fine. I again tried the Assist button and selected Uconnect Access Care and was immediately connected to a very pleasant customer service rep who asked what she could do to help me. I told her I wasn't having any problems, but after three months thought I better check the Assist button and see if it worked. She laughed and said that was a first, and we chatted for a while and wished each other a good day. Anyway, I don't know if the radio was completely deactivated and reset or what, but all is working well. Sorry for the long post, but I thought someone might be interested.

also been driving mine for well over 3 months now and tried this after reading your post and I also got the not registered message when I knew I was. followed the app reset you described and all is working now. Thanks for the post!

also been driving mine for well over 3 months now and tried this after reading your post and I also got the not registered message when I knew I was. followed the app reset you described and all is working now. Thanks for the post!

But wait atleast a day and see if it stays that way...my bet is it won't..