Tag Archives: TED

We were lucky to take part in TED 2014 last week. Of all the ideas shared, the most conversation-spurring topic was privacy: Do we want it? Do we have it? Is it eroding? Are we okay with that? What is the threat?

Following a recent video-appearance at SXSW, Snowden took full advantage of the TED 2014 stage, clearly articulating his POV on privacy, whistleblowing, secrecy and constitutional rights. And – unlike the video footage of Snowden we had seen when he landed on the Top 10 Worst Communicators of 2013 list – Snowden showed confidence and graciousness, smiling (and even laughing at times) through his remarks. His remote presence had strong eye communication, an earnest sincerity and persuasive, listener-focused point of view – all elements that made us want to like him.

(Keep in mind we are keeping politics and content aside in this blog – for we know if you are ardently biased against a communicator, you’ll never like/agree with what they say!)

While it would have, indeed, been a missed opportunity had the NSA not accepted the chance to address the leading minds, innovators and technology activists on the TED stage in response (and rebuttal), the interview was a marked contrast in effectiveness, doing little to fuel trust or change opinions.

NSA Deputy Director Richard Ledgett was amazingly counterproductive to the NSA cause. Setting the tone from his opening line, his behaviors are not consistent with what he said (saying “thank you” and “happy to be here,” without showing a smile or lightness). He also has 6 “um”s in that first sentence, followed by 80 more in the next 10 minutes. It’s painful to hear his responses – especially the first 20 seconds of his answers where he is halting, thinking – getting his thoughts together and detracting from the entire experience. But it wasn’t just the non-word abuse that lost us.

He almost seemed soulless with his monotone voice and lack of facial expressions. Stiff as a board, he didn’t show energy or humanity in his tele-presence. He didn’t appear motivated or interested – certainly not to answer the TED questions – and that absolutely could have (and should have!) come across through his behaviors. What’s worse, he had many telltale eye darts, urging the audience to wonder just what he was covering up.

Now, we understand regulations prohibited him from giving more detail on some aspects (just like many of our clients in industries like finance and health care have compliance and regulatory limitations). But had Ledgett looked directly into the camera, with a light presence and energy in his voice, we would have been more willing to take him at his word. And although his content might have been good for supporters of the NSA, he wasn’t going to convince anyone who was neutral, or change anyone’s mind. (Like this audience member’s tweet indicates).

We’ve said it before, and we’ll say it again: People buy on emotion and justify with fact.

That means, it’s not just the words you say that matter – it matters how you say them. You own the experience you create. The fixes that Richard Ledgett could have done – should have done – are simple.

Trust is built through emotion, through positive associations. Consider your listeners. Always. Show your human side. Be compassionate, and remember that you don’t always have to be serious to be taken seriously.

“Considering the inherent value of every person on the planet, I optimistically envision a future where all people are treated equally regardless of what they look like or in what part of the country they live.” – Not what Dr. Martin Luther King Jr. said Ever wonder why TED … Continue reading →

Several of our program leaders use the phrase, “Fake it till you make it” when they are coaching. I prefer to raise the bar on that challenge. Do as social psychologist and HBS Professor Amy Cuddy says: Fake it till you become it. Amy’s TED talk is filled with reasons … Continue reading →

It’s the most wonderful time of the year: TED Conference Time. As participants in #TED2013 Live, we’ve been privy to this year’s ideas worth spreading. With so many ideas (over 84 different talks in 4 days) – which ones do we remember most? Those that were well-communicated, of course. Fact: … Continue reading →

We promised more tips from the brilliant speakers at this year’s TED conference (see earlier post on Bryan Stevenson). I just watched Andrew Stanton’s TED talk again, and it’s even better the second time. You don’t have to be an Oscar winner to tell a great story. Chances are you … Continue reading →

Our Top Ten Communicators List is all about Trust and Vision. Happily, we start with the Best list, where we honor those who communicate and lead well. Unfortunately, those who dominate the Worst list have garnered most of the attention in 2011 – for lack of trust on the high … Continue reading →

After writing about Compartmentalized Communicating, I’ve been thinking about how significant storytelling is to the successful communications experience. Nothing makes that human, emotional connection better than authentic, compelling storytelling. It was Hans Rosling‘s brilliant presentation of statistics at TED India that has kept this topic on my mind. As Hans … Continue reading →

“I’m good at sharing facts. I don’t have to use emotion very often, but when I do, I need to speak at the emotion more.” This came from a client in a recent Platinum Session, referring to the commonly-held belief that engaging emotions is an effort we make only for … Continue reading →

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