Admissions

Because every plan has its own rules, you should contact your insurance carrier to see if you need pre-approval before scheduling your admission. Please visit the insurance coverage page for more information.

Your length of stay depends on which treatment program you are to be admitted to as well as your past history, current symptoms, support systems, resources and risk factors. We estimate the average length of stay to be approximately three to 12 days for inpatient hospitalization, 45 to 60 days for residential treatment, and four to eight weeks for partial hospitalization and intensive outpatient programs. Please keep in mind that these are estimates; you may potentially need a shorter or longer length of stay.

You should plan on the entire admissions process taking several hours to complete. When you arrive at Rogers, please check in with a receptionist in the lobby: Simply say your name and state that you are here for an admission. The receptionist will give you a clipboard with a form to complete. A short time later, an intake specialist will greet you and take you to a private office to complete the rest of your admission paperwork. To make sure that we have the most current clinical information, the intake specialist may ask you additional questions about your symptoms.

Depending on which program you are admitting to, the intake specialist may then leave the office to contact your insurance carrier for authorization (this is typical for most residential admissions). The authorization process can take anywhere from 30 minutes to several hours, depending on how long it takes the insurance carrier to identify somebody who can review your case. Unfortunately, we have little control over the authorization process with your insurance carrier, but our intake staff will work diligently to get a response back from them as soon as possible. Please visit the insurance coverage page for more information.

Finally, the intake specialist will then explain the admitting paperwork to you and obtain your signature on the required forms. The intake specialist will then leave the office to make copies of the admitting forms for you, enter your information into the electronic health records system and notify the program staff of your arrival. The intake specialist will then escort you to the program and introduce you to one of the program staff who will begin your program orientation.

During your admission, you will be offered the chance to complete and sign a consent form, which gives Rogers staff permission to speak to the people you have listed on the form about your care. Without a signed consent form, the hospital staff must maintain complete confidentiality and will not be able to even confirm or deny that you are here. You can change your mind at any time during the hospital stay if you decide that you would like your family or supporters to visit or be involved in your care.

To ensure effective communication with patients, their family members, and companions who have limited English proficiency, or are deaf or hard of hearing, we will work with patients to assess and determine the level of services best suited to their particular circumstances.

Each county and state has its own process to have a person brought into treatment against their will. To get further information it might be helpful to contact the health and human services department of the county you live in. The Admissions Department at Rogers can discuss this with you should you have further questions. However, if you are concerned about somebody's health or safety, do not hesitate to call 9-1-1 or take them to the nearest emergency room.

To respect the privacy and confidentiality of the people who are currently receiving treatment at Rogers, tours of specific residential treatment programs are given weekdays during designated times. Generally, the tour is scheduled after completion of a screening and is led by one of Rogers' community outreach staff.

Unless you have a court order for treatment, you may request discharge at any time; however, a doctor’s order to discharge is needed before you can leave. For some programs you may be held for further evaluation if there are safety concerns.

In Oconomowoc and West Allis, Rogers’ Admissions Department is open 24 hours a day. At Rogers’ other Wisconsin locations, an admissions staff member is available Monday through Friday, 8 a.m. to 4:30 p.m. Central Time.

Prospective patients and families typically have many questions regarding treatment. We have assembled some of the common questions our intake staff are asked on this page to assist you.