Job Description

We have a spectacular opportunity in one of the loveliest cities of Europe. Prague in Czech Republic is ready to welcome you in it’s greatest fashion. If you speak fluent German and have experience in IT this might be a chance you just cannot miss.

The Company

Our client is a leading company in the market of cloud based services. It is an international company with offices in 21 countries. It provides a network which connects 195 data centres across 29 countries and 126 major cities. The company consists of the most talented specialists from all over the world and creates the best conditions for professional growth.

The Job

The main Service Desk Engineer’s role is to provide a 1st line technical support to company’s customers. A specialist at this position will work with many different Information and Communications Technology (ICT) products and services as well as analyse, diagnose and resolve customer’s incidents or requests.

Manage incidents through all the process: from creation to resolution

Escalate service requests to the other teams of technicians or 3rd Parties if necessary

Constantly follow up with customers and other technical support organizations