Shipping and Returns

Shipping

We ship every business day using Canada Post, Purolator, and Fedex. All qualifying orders over $39 (before tax) will be shipped free of charge using Canada Post Expedited, Fedex Ground, or Purolator Ground. Typical delivery times are as follows:

Time Frame

Ontario & Quebec

1-2 days to the Greater Toronto, Ottawa or Montreal Areas2-3 days to most other areas5-6 days to very remote areas

Prairie & Maritime Provinces

3-4 Days to Major Centres like Winnipeg, Regina, Edmonton, Halifax, Moncton5-6 Days to most other areas

Rest of Canada

5-6 days to most of Canada7 days or more to remote areas

United States

3-5 Days to Eastern USA4-6 Days* to the Midwest6-8 Days* to the Western USA6-8 Days* to Puerto Rico, Alaska and Hawaii

- Please note that in all cases where there are estimates, and are always business days (weekends and holidays do not count). Also please allow time for processing your order. These times are estimates from the time your order is picked up.

- We ship to the United States free of charge and all of our items are delivered without duties or taxes.

International customers outside of the United States are responsible for any duty or customs assessed by their country.

Warranty Info

Most products carry a one (1) year manufacturer's warranty. In many cases iDrinkCoffee handles warranty claims in house on behalf of manufacturers. Our service department is highly skilled and an authorized warranty repair centre by many manufacturers.

To make a warranty claim please first contact our technical support department at 1-800-425-5405 or by sending an email to tech@idrinkcoffee.com. One of our technicians will try to troubleshoot your problem with you over the phone/email and will further instruct you if your product needs to be returned for service. Please note that in the case of a warranty claim the customer is responsible for shipping the item back to us, but iDrinkCoffee will cover return shipping costs. In the case of products that are eligible for VIM service iDrinkCoffee.com will pay for shipping both ways.

iDrinkCoffee Satisfaction Guarantee (returns)

We want you to be satisfied and we want to take away any risk you might feel in purchasing a piece of coffee or espresso equipment. So we offer the following guarantees and a better-than-money-back return policy.

For 14 days after delivery of your product, if you're not completely satisfied with your purchase we'll provide you with a 100 percent refund with no hard feelings. We will even pay for return shipping.

Between 15 and 45 days we'll still take your machine back if you change your mind but we charge a nominal 15% restocking fee.

Between 46 to 365 days we guarantee a trade in value for your machine of 50% of the original purchase price or more. If after a year you want something bigger and better, we have you covered.

Please note that all packaging and accessories must be included with the return. Missing packaging will be subjected to a 25% restocking fee in addition to any other fees.

* We will pay for shipping only for areas that are serviced by regular UPS, Fedex, Canada Post or Purolator standard service, and only in Canada and the United States. If you live in a remote or rural area or outside of Canada and the USA, there may be a "beyond destination" surcharge.

** Some products are excluded from our Return Policy and iDrinkCoffee Service Guarantee, including all commercial products, all special order equipment, all consumable goods, and accessories.