Shipping & Returns

SHIPPING

﻿Most of our merchandise ships the same day and will arrive on your doorstep in 1-3 business days. Please note that some products are not kept in stock and delivery times for these items will vary. You can find estimated delivery times for merchandise not in-stocked on the Item Page underneath the product description.

If you have any questions or concerns about the delivery of your merchandise please contact customerservice@teamzokee.com. We will be happy to assist you.

FREE SHIPPING:

Zokee offers free shipping on all orders over $50!

Free shipping details:

Includes tracking. You will receive an email containing tracking information once your merchandise has shipped.

Delivery time varies by region, but typical delivery time is 1-3 business days for in-stock items. Items which are not in-stock may take up to 10 business days. Estimated delivery times for merchandise not in-stock can be found on the Item Page under the product description.

There is no guaranteed delivery date for free shipping. If the delivery of your merchandise is time sensitive please consider using a guaranteed shipping method.

FLAT RATE SHIPPING:

Flat Rate shipping applies to all orders under $50. Flat rate shipping starts at $3.99 and varies by shipping zones. You can see a complete list of Shipping Zones and Rates here.

Flat rate shipping details:

Includes tracking. You will receive an email containing tracking information once your merchandise has shipped.

Delivery time varies by region, but typical delivery time is 1-3 business days for in-stock items. Items which are not in-stock may take up to 10 business days. Estimated delivery times for merchandise not in-stock can be found on the Item Page under the product description.

There is no guaranteed delivery date for flat rate shipping. If the delivery of your merchandise is time sensitive please consider using a guaranteed shipping method.

EXPRESS SHIPPING:

Zokee offers both Next Business Day and 2nd Business Day Express Shipping on all in-stock items. Express shipping is not available for items not in-stock. All Express Shipping orders must be placed before 12 pm. Delivery dates will not be guaranteed if the order is placed after 12pm.

Guaranteed Next Business Day Express Details:

Only available for the continental United States.

Flat Rate of $22.99 regardless of package destination.

Guaranteed next day delivery or money back.

Includes tracking. You will receive an email containing tracking information within 24 hours of your purchase.

Guaranteed 2nd Business Day Express Details:

Only available for continental United States.

Flat Rate of $14.99 regardless of package destination.

Guaranteed next day delivery or money back.

Includes tracking. You will receive an email containing tracking information within 24 hours of your purchase.

SAME DAY DELIVERY:

Same day local delivery is available for in-stock merchandise to all Zokee members that live in Fayette County. Items available for local delivery are marked with a Local Delivery Icon on the Item Page. Orders must be placed by 3 pm to ensure same day delivery. Please see the Become a Member page for more details.

QUESTIONS / SPECIAL SHIPPING NEEDS?

RETURNS

If you are not 100% satisfied with your purchase, for any reason, we will gladly issue you a refund for the value of the merchandise within 60 days of purchase. Merchandise being returned must be in its original condition with all tags attached. Merchandise returned after 60 days may be exchanged or refunded in the form of store credit. No exchanges or store credit will be issued after 120 days.

RETURN INSTRUCTIONS

3.Please consider obtaining insurance and tracking, or delivery confirmation with your package. Zokee is not responsible for items that are lost or damaged during transit.

Local Pickup:

If you are a Zokee member, and live in Fayette County, you are eligible for FREE local pickup. For additional information, please see the Become a Member page or contact customer service at: Customerservice@teamzokee.com.

REFUNDS

With a receipt, refunds will be made in the form of the original payment within 60 days of purchase. Original shipping and handling fees are not refundable. Returns after 60 days will be refunded in the form of store credit. No refund or store credit will be issued after 120 days.

If you received your item as a gift, simply check the box on the Return & Exchange Form indicating you are returning a gift. You will be issued a refund in form of store credit.

Please allow 14 days for your return to be processed and your refund to post to your financial institution.

QUESTIONS

If you have any questions, or require assistance with preparing your item for return, please contact customer service at: customerservice@teamzokee.com.

EXCHANGES

We will gladly exchange your merchandise, for any reason, within 120 days of purchase. Exchanges will not be allowed after 120 days of purchase. Merchandise being exchanged must be in its original condition with all tags attached.

EXCHANGE INSTRUCTIONS

3. Please consider obtaining insurance and tracking, or delivery confirmation with your package. Zokee is not

responsible for items that are lost or damaged during transit.

Local Pickup & Exchange:

If you are a Zokee member, and live in Fayette County, you are eligible for FREE local pickup and merchandise exchange. For more information, please see the become a member page or contact customer service at: Customerservice@teamzokee.com.

EXCHANGE PROCESS

Refund & Exchange Processing:

You will first receive a REFUND for the merchandise which you are returning. The refund will be applied to the original method of payment. Original shipping and handling fees will not be refunded.

A NEW ORDER will then be processed for the item(s) you are exchanging the REFUNDED merchandise for. This will appear as a separate transaction and CHARGED to the same form of payment.

Although we process the REFUND first, a CHARGE for the NEW ORDER may post to your financial institution before the REFUND.

If you received your item as a gift, simply check the box on the Return & Exchange Form indicating you are exchanging a gift. You will be issued a refund in form of store credit, which will then be applied to your Exchange. Any balance remaining in store credit after the exchange will be returned to you in the form of a Zokee gift card.

Zokee will pay for shipping the New Order to you.

Please allow 14 days for your exchange to be processed and your refund to post to your financial institution.

QUESTIONS

If you have any questions, or require assistance with preparing your merchandise for exchange, please contact customer service at: customerservice@teamzokee.com.

EXPEDITED EXCHANGES

Need your merchandise faster? Zokee offers expedited exchanges! Email our customer service team at expeditedexchange@teamzokee.com and a representative will contact you the same day to process and ship your new order.

EXCHANGES

3. Please consider obtaining insurance and tracking, or delivery confirmation with your package. Zokee is not responsible for items that are lost or damaged during transit.

Local Pickup & Exchange:

If you are a Zokee member, and live in Fayette County, you are eligible for FREE local pickup and merchandise exchange. For more information, please see the become a member page or contact customer service at: Customerservice@teamzokee.com.

REFUND AND EXCHANGE PROCESSING

A NEW ORDER will be processed over the phone for the item(s) you are exchanging the merchandise for. This will appear as a separate transaction and CHARGED to the same form of payment as the initial order.

You will be REFUNDED for the RETURNED merchandise once it has been received by our processing department.

Zokee will pay for shipping the New Order to you.

Please allow 14 days for your exchange to be processed and your refund to post to your financial institution.

GIFT EXCHANGE

If you received your merchandise as a gift, and would like to take advantage of the expedited exchange, you will be CHARGED for the NEW ORDER.

Zokee will REFUND your NEW ORDER once the RETURNED merchandise has been received by our processing department.

Please recognize that you will only receive a REFUND equal the value of the RETURNED merchandise.

If the value of the RETURNED merchandise is greater than the cost of the NEW ORDER, Zokee will issue a store credit for the balance.

QUESTIONS

If you have any questions, or require assistance with preparing your merchandise for expedited exchange, please contact customer service at: customerservice@teamzokee.com.

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