I can download individual photos without any problems. This used to work fine, something has broken with an update. AirDroid version is 4.1.5.0, Android 8.0.0 with latest security update.

Thanks,David

Hi,

Thank you for your feedback.

Have you try to uninstall the app and reinstall it again?

Hope this would help.

If the problem still exists,would you please send us your log file of your phone and PC so that we can give you a check? (Kindly note that there is no personal data collected and the required info is for further checking the issue.) You can find the log files here:Windows: 1. Please enter “%appdata%\airdroid\logs” on Windows explorer and you will find the log files.2. Please enter “%appdata%\airdroid\exception” on Windows explorer and you will find the log files.

Hi Niki,it's the same for me. Downloading of multiple pictures when being connected in a LAN does not work anymore. I get exactly the same error message, as David describes. My Airdroid version is 4.1.5.0, too. I use a Galaxy S4 Android 5.0.1.I reinstalled Airdroid, but this did not change anything, it still doesn't work. Also I ad a look at the logs you were pointing out, there seems to be nothing special in them. The exception.log shoes an exception of Dec 2014 (strange, since I reinstalled the app - seems like not all files being removed after an uninstall), the mail.log looks like this (2 tries and 2 starts of the app), see below.

To me this looks like a bug, because it has worked fine the last time I used it some weeks ago.

I don't see any "exception" files. Deleting and re-installing the app had no impact. I'm using a web browser (Firefox 54.0 64bit on Linux) to connect to it through web.airdroid.com so there are no logs on the client side. I was going to post my "main.log" file here as you say it doesn't contain any personal information, but I don't think I believe that. I see my phone's ID, other ID's, tokens, etc. I have a paid subscription for AirDroid and downloading photos in bulk is almost my sole use for it, I'm not impressed at this point.

I don't see any "exception" files. Deleting and re-installing the app had no impact. I'm using a web browser (Firefox 54.0 64bit on Linux) to connect to it through web.airdroid.com so there are no logs on the client side. I was going to post my "main.log" file here as you say it doesn't contain any personal information, but I don't think I believe that. I see my phone's ID, other ID's, tokens, etc. I have a paid subscription for AirDroid and downloading photos in bulk is almost my sole use for it, I'm not impressed at this point.

Hi Niki,it's the same for me. Downloading of multiple pictures when being connected in a LAN does not work anymore. I get exactly the same error message, as David describes. My Airdroid version is 4.1.5.0, too. I use a Galaxy S4 Android 5.0.1.I reinstalled Airdroid, but this did not change anything, it still doesn't work. Also I ad a look at the logs you were pointing out, there seems to be nothing special in them. The exception.log shoes an exception of Dec 2014 (strange, since I reinstalled the app - seems like not all files being removed after an uninstall), the mail.log looks like this (2 tries and 2 starts of the app), see below.

To me this looks like a bug, because it has worked fine the last time I used it some weeks ago.

Hi Niki,it's the same for me. Downloading of multiple pictures when being connected in a LAN does not work anymore. I get exactly the same error message, as David describes. My Airdroid version is 4.1.5.0, too. I use a Galaxy S4 Android 5.0.1.I reinstalled Airdroid, but this did not change anything, it still doesn't work. Also I ad a look at the logs you were pointing out, there seems to be nothing special in them. The exception.log shoes an exception of Dec 2014 (strange, since I reinstalled the app - seems like not all files being removed after an uninstall), the mail.log looks like this (2 tries and 2 starts of the app), see below.

To me this looks like a bug, because it has worked fine the last time I used it some weeks ago.

If it still fail,would you please provide us with your logs? (Kindly note that there is no personal data collected and the required info is for further checking the issue.)

Feel free to let us know if you need further help.

Best regards,

Hi Niki,I tested the provided apk. The log is more verbose now. I will no longer upload it to the forum, as it contains local paths and file names of my photos.Furthermore the test still fails. It worked one time to download multiple images as a zip. I got the popup (roughly translated from DE): "Service has been stopped by device..." sth like that. I have no screenshot. though. All following tries did not work anymore and showed the same behaviour as described in my previous post.The feedback/bug report feature in the app has a bug, too. (No joking...) I've tried to send te logs as you described and I've also provided some description text. Nonetheless the app tells me, after having pressed "send" that I should provide at least 10 characters as a descrption lalala. I did provide a longer description, and I am not able to send the verbose logs. How do we proceed?Regards, Ivo