Definitely one of the highest end hotels in Istanb

Pros: Loved the location, professional staff, promptness in service, and the restaurant/spa/gym.

Cons: Didn't like the room location facing the courtyard, not the hotels fault but traffic noise was a little bit of a nuisance. Some better sound insulatin

Location: Not too far away from Taksim square so its a good hub to go out and about that area.

Courteous staff, easy check in, and great location/services as well. I would rate this as one of the best hotels in Istanbul!

5 out of 5

by A verified traveler from Plymouth, England

It's the way you're treated that makes it GREAT

Posted Oct 29, 2016

Pros: We've stayed in many Four Seasons in the past and also recently in competing Shangri-La and Ritz Carlton and Waldorf Astoria and Park Hyatt and this one is easily superior to all the above.
Why? The moment you arrive and check in with Ece (hope I got that right), she really lived up to their motto: to treat others as they would wish others would treat oneself. She even took us to our taxi on checkout, allowed us late checkout at 1pm and took photos for us.
Therefore, when she saw my 4 year old daughter, she got a beautiful soft toy sheep; we got to the room and there were Disney gifts for her on the table and special sized slippers for her and bathrobe too, then today being her 5th birthday, she received a beautiful gift from Murat, the concierge who was so good with his restaurant recommendations as well.
We were so fortunate from the shopkeeper, Yigit downstairs, who was so kind and nice to us and kept shop open even after 7 when we were the last customers and then sent the filled in form of tax free forms; thank you for the super service.
Nothing is too much for them.
Just great great service. That is Four Seasons indeed. Just how Royalty is treated.

Cons: Nothing in particular, there was a staff from downstairs bar who I smiled at and he was too ensconced in his own thoughts and didn't smile back, but that was the only experience. Hard to fault.

5 out of 5

by Roger from leigh on sea

Excellent customer service

Posted Jun 28, 2016 on Hotels

Our luggage was unfortunately lost by airline, but the staff at the Bosphorus were excellent. Probably the best customer service I have ever experienced at a hotel.

First class service all the way

Posted Mar 2, 2016

From the moment that we arrived we were treated with the utmost care. We stayed for 4 nights and I really do not think there is one flaw I could mention. It was a smooth and seamless stay for the entire time . Incredible property, no wonder so many people throw lavish weddings and engagements here every weekend ! Right by the Bosporous, so views from breakfast were amazing.... Btw the breakfasts are my most important category, and they excelled ...