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In recent years we have begun to rely on emails, voicemail and text messages as primary methods of communication as we seek that immediacy of communication. Like me you probably know people who run more than one mobile ‘phone (maybe you do yourself?) and can’t bear to be out of touch. We seem to have developed an insatiable appetite for instant contact, but without any thought of the consequences. Read more…

I often talk about the difference between perception and reality, especially in terms of customer service, but it is true in so many ways; people do see, or believe, things even when there is evidence to the contrary.Read more…

There is little doubt that we are all under surveillance, whether from CCTV, people prying into our social media and e-mail utterings or tracking where we have been and what we have bought through our use of plastic in various forms. This seems to get a lot of people hot under the collar, but if we are being watched at every turn so what?Read more…

“Are we nearly there yet?”, that familiar cry from the back seat, and sometimes from the front. The answer may be yes, maybe no, but how do we know? These days when we are on a day out we probably know where we are from our SatNav system and, if you have that set up to do so, it will also tell you whether you are going to arrive on time or not. At work we don’t have SatNav though, so whether we are looking at the day’s work or a project we need to have something else to keep track of where we are.Read more…

Is that how you feel about meetings? It certainly reflected my view for much of my management time and influenced the way that I ran meetings myself. And whilst much of the fault lies with the participants, the real blame for a bad meeting lies with the person chairing.Read more…