Policy Development and Design: involving consumer organisations in policy-making can be by public consultations, exchanges on planned regulatory actions and being transparent throughout the policy-making process;

Implementation and Enforcement: for instance a watchdog role for consumer organisations to flag non-compliance with the law.

The advice takes the form of a recommendation to national regulators and national consumer groups and BEUC encourages as swift implementation as possible.

BEUC Director General Monique Goyens welcomed CEER’s advice saying “national energy regulators play a key role in making Europe’s energy markets work for consumers. We agree with Europe’s energy regulators that involving consumer groups in the regulatory process can lead to better outcomes. It is reassuring that the Council of European Energy Regulators is advising its members to cooperate closely with national consumer groups. This comes after constructive work at European level on many pressing consumer concerns.”