Promoting IT Enabled Services

Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commodities-based economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital. This handbook explains the key issues from the viewpoints of the regulator, the investor, the policy-maker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policy-makers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.