Kome

ReviewNaija caught up with Mr. Ibude a couple days back to hear about his experience at Bungalow’s, a popular restaurant in VI.

Tell us a bit about yourself?

I was born and raised in Nigeria and spent a few years abroad completing my undergraduate degree before moving back home in 2009. I currently reside in Lagos with my wife and wonderful kids.

Why a review of Bungalow’s?

I was treated very poorly and have been unable to forget that experience.

Tell us about your experience at Bungalow’s.

When I first moved back home in 2009, I visited the Bungalow’s restaurant located in VI. This was my first time checking out the restaurant, and I was very impressed with my order. I’d gotten freshly squeezed juice and a club sandwich, which was delicious. When it came time to pay my bill, I noticed the price on the bill was different from what was listed on the menu, so I brought this to the waiters attention. The waiter informed me that the menu prices had changed, and brought me another version of the menu which happened to have yet another set of different prices. I asked to speak with a manager and a man, who I believe to be the owner of Bungalow’s, came over to my table to resolve the issue. I’d explained the situation to the man and his response was “OK, so you (pointing at the waiter), we’re going to subtract the price difference from your salary…and you (pointing at me), please pay and never come back here again”.

Wow! You were told to never return to Bungalow’s?

Yes!! Of course I yelled at the guy, but I paid my bill and headed out.

Have you visited Bungalow’s since then?

Nope, I haven’t been back since then.

Do you think much has changed at Bungalow’s since the last time you visited?

I have no idea. I just haven’t been back since this experience in 2009.

What is your advice to service oriented companies operating in Nigeria?

We now have options in Nigeria. Treat your customers well and they’ll treat you well in return.

Reviews are timeless YES! When I started reading I was expecting to see he went back recently and things have changed or the first time was awesome and recently things have gotten worse.

This was an interviewed review and to maintain credibility of this website the onus lies on the administrators to check and double check either by getting a 2nd view of another person or the same person in question. So are their going to be more reviews for Bungalow? Or everything happens on this comment thread? Remember, some persons don’t have the patience to go through comments.

I’m sorry if I’m coming too hard on you, I’m only trying to be as objective as possible.

This review is crap!!! Having it up here is more or less bad mouthing someone’s business. If you don’t have a fresh review of Bungalow please pull this down. You are putting up a 7 year old occurrence as a review?

Sincerely, this is WRONG! I have visited Bungalow severally and I haven’t experienced this. Also, it’s a choice spot for expatriates and if it was this bad they won’t remain in business.

Reviews are timeless. We have acknowledged that this review is based on an experience that happened years ago. The important thing to note here is that this was someone’s Bungalows experience and this particular customer still remembers this experience and has not visited the establishment again. Having said that, there’s a star rating at the top which other viewers can use to rate the business based on their own experiences. There’s also the comments section where people can share their experiences. All in all, no bad mouthing here…just more creating awareness.

I’ve heard a lot of good stuff about bungalow’s and was going to give it a try this year. I heard food is good and the ambience is nice. I was also told the attendants are polite. This incident happened in 2009, let’s just hope/assume that they have changed/fired the rude ones /improved.

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At ReviewNaija our goal is to create a community where we can discuss and rate companies in different industries in Nigeria based mainly on quality of products and customer service. Our hope is that, eventually, this site will make people aware of what companies in Nigeria have to offer while helping them make various decisions (where to eat, bank, start/continue one’s career, airlines to fly, etc).