We partner with our clients to help them determine where they want to go and what results they want to achieve. Then we help you develop the action plan to make it happen. We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge. We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

Customer Service and Customer Loyalty

The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

FIND YOUR STRENGHS AND EXTEND THEM

You will be so much more productive if you are able to know your strengths. In most cases you like what you do well. So why are people beating themselves up trying to improve their weaknesses. I think it is foolish to try to improve your weaknesses or limitations. Even if you attempt to do it you will never be fully satisfied, and you will be in a constant state of stress. But isn’t that what many of us try to do? When your child comes home from school with his or her report card and it shows, for example, an A in math, B’s in history and science, and a C in English, what is your response?

That’s right. Most people will talk to their child about raising the grade in English. But what if your child might have a real talent in math? He or she might become a great math genius. But it might never be realized because time was spent dwelling on weakness rather than leveraging strengths.

To put it another way, we have talents and non-talents. We can create strengths by leveraging our talents. When we spend time doing this we are insuring our success and we are relaxed and enjoy what we are doing. We create our weaknesses by depending on non-talents. Here is an example.

Let’s say that you have non-talent for writing reports, attention to detail, and perfection. You would rather be working with people. If your role requires you to work with details, you are going to struggle and if you are a business owner you would do better to hire someone to take care of those details. If you have a talent for big picture 30-thousand-foot strategic thinking, where you plan and organize you will be infinitely more successful in your job or your business if you leverage that talent to maximize results. Do you know what your talents are?

One way to make sure that you are leveraging your talents is by taking a personal assessment tool. I use one but there are others out there. But whether you do this or not you will see great improvement in performance and satisfaction by understanding your attitudes, your behaviors, and, in short, your genius. This awareness will also allow you to better understand how people see you and help you improve your relationships and dealings with others. As you achieve a better understanding of your strengths, it is important to realize that no matter how developed you are in these areas, there is always room for improvement. Further developing your strengths, and using them more often, will make them even more valuable and help you be more successful.

So, first, identify your strengths and then work to strengthen and make them more valuable. You will achieve better outcomes, experience more enjoyment, and achieve more success.

Testimonial

Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%