Delivery Information

Delivery Area

Only in India

Shopknop.com delivers to most locations within India. For logistical reasons, we are unable to deliver to few places. OurStandard Delivery time on Ready made products is 3 to 10 day.On Customized Products is 10 to 15 days.

Delivery methods

Shopknop.com dispatches all parcels using a courier chosen according to your order or the type of products sold on Shopknop.com to offer you a fast and reliable delivery service.

With this service, your parcel is delivered within 2-7 working days of being dispatched.

Delivery charges

INR Rs 20 is Charged for delivery within the proxmity of 3 Km.

INR 100 (Rupees one hundred only) is charged for every single transaction made under Cash on Delivery option.

INR 100 per kg (Rupees hundred only) is charged for every single transaction in case of any pre-paid order(s) provided that the relevant order is less than or equal to INR 10000 (Rupees ten thousand only). The aggregate value of the Products pertaining to a single order, after reducing discount(s)/store credit(s) or any other such amount, shall be considered for levy of delivery charge in this case.

The applicable delivery charge shall be payable at the time of delivery of the Product(s) in case of COD orders. For prepaid orders, the applicable delivery charge shall be payable at the time of placing the order. In the event of part shipment pertaining to any order, the delivery charge, in case of COD orders, shall be payable at the time of the delivery of the first Product pertaining to the relevant order.

It is hereby clarified that in case part shipment is done for any order to which shipping charges apply and the remaining part of the applicable order is cancelled either by the member or the Company owing to any reason whatsoever, the member shall not be eligible for the refund of the shipping charge either wholly or partly.

The delivery charge as envisaged hereinabove is applicable effectively from 01 Oct, 2013.

Can I choose my delivery date and Time ?

Yes you can write in the comments during the checkout process.

Where to give details for a customized products like cakes customized gifts etc. ?

Please write these details in coments before going to the payment gateway.

Just in case you forgot to do so,no problem,call us on 65660066 and tell us the details.

Delivery problems

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Shopknop.com promises to do its best to find the causes and resolve the problem in a timely manner.

Further information

What happens if I am not available to receive my parcel?

Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Shopknop.com.

Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order. If you are not satisfied with the reasons please call 080-67006057.

Please note the shipment cost for resending the parcel will be borne by the customer.

Also please note, since cash on delivery( COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

What should I do if I receive a damaged parcel?

If when you receive your parcel you notice that it is damaged you should refuse to accept it.

All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.

If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.

If on opening your parcel you notice that items are damaged or missing, please inform us via an email on care@shopknop.com within 24 hours of receipt of your order or Call 080-67006057

I have only received part of my order

Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email

I have received a defective item or my order is incorrect

If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.

About Shopknop.com

Established in 2010, Shopknop.com is becoming a leading online platform, in the field of shopping, travel and entertainment.
The specialty of Shopknop is that our Vendors are mostly Home Makers. It is a platform though which they can sell their products not only in their apartment but also to the outside world.