About Us

Risks of Using Virtual Currency

Please ensure you fully understand all the following potential risks before using bitFlyer.

It is considered that you have agreed to all risks at account creation time.

Price Change Risk

The price of cryptocurrency fluctuates constantly. Your cryptocurrency trade or balance could surge or drop suddenly. Please note that there is a possibility that the price of cryptocurrency could drop to zero.

Business Hours Risk

The price of cryptocurrency could fluctuate, sometimes heavily, after bitFlyer market hours. bitFlyer does not take any responsibility for not being able to buy and sell cryptocurrencies after bitFlyer market hours.

Liquidity Risk

There is a possibility that trades cannot be settled, may be difficult to settle, or can be traded only at significantly adverse prices depending on the market situation and/or market volume.

Cryptocurrency Network Risk

Cryptocurrency transactions (transaction authentication on the Blockchain) will be held for a certain period of time until an adequate amount of trade confirmations have been received. Transaction results will not be reflected to your bitFlyer account balance until an adequate amount of confirmations have been received and confirmed by bitFlyer. There is a possibility that your transaction may be cancelled on the Blockchain.

Risk of Losing the Private Key or Password of the External Wallet Services

In the case you use an external wallet, you may not be able to access your cryptocurrency if you lose your private key or password. bitFlyer does not take any responsibility in this case.

System Risk

There is a risk that your transactions may be affected due to system failures resulting from events such as changes in the external environment.
A system failure is considered to have occurred when our company determines that a clear failure* has occurred in our system, and the customer is either unable to place orders on the internet** or is delayed in doing so, or otherwise not able.
* Excludes failures on the part of the network lines or problems such as those with a customer's computer.
** Our company website, smartphone site, or application
With regards to opportunity loss (e.g. a customer's order could not be received and the customer lost the opportunity to place the order, resulting in loss of profits which could have been obtained) due to things such as emergency maintenance or system failure of our company's system, we shall not take corrective actions on such error because we are not able to determine the details of the original order which was attempted to be placed. There may be a possibility that our system calculates an abnormal cryptocurrency buy or sell price. Please note that we reserve the right to cancel transactions which have been completed with an abnormally valued price.
Please also note that we cannot accept any settlements out of court.

Bankruptcy Risk

There is a risk that we cannot continue our business due to events such as changes in the external environment. In the case that we cannot continue our business, all processes including the treatment of customers' assets shall be done according to insolvency law, corporation law, corporate rehabilitation law, civil rehabilitation law and other related laws.

bitFlyer does not take any responsibility for the risks described above.

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