VIRGIN Mobile has apologised to customers who lost service this morning during widespread outages.

It also said it will provide customers with refunds on their next bill.

Head of Virgin Mobile Australia David Scribner ensured customers the company is working to restore normal operations as soon as possible.

“I would like to sincerely apologise to those being affected by this outage and let you know that we have all hands on deck to resolve this,” Mr Scribner said. We absolutely appreciate the urgency of the situation and are doing everything we can to get things back up and running.

“We will also be crediting each customer affected their access fee for the entire day in compensation.”

Services started to resume for users shortly after noon – while others are still waiting to be reconnected.

Customer anger persisted after services returned, with many upset at the delayed response.

“Had it actually sent customers a message saying there was a problem, there wouldn’t have been such angry customers on social media,” Ms Milosevski said. “Instead, all you got was an incorrect text message or voicemail message saying you had a low balance. For a telecommunications company, there wasn’t much communication from its end.”

Clarity Business Solutions Managing Director Geoffrey Stackhouse said the company made the problem much greater by responding poorly.

Earlier today postpaid Virgin customers had been unable to make calls, and send or receive text messages.

Virgin Mobile said the outages had hit around one third of their one million customers, but added that those on prepaid services were not affected. Customers in Brisbane have since had service restored.

Some customers may notice services have been restored. Please restart your phone for this to take effect. Apologies again for this outage.

In a statement released online at 9am, Virgin Mobile said it was aware of the issue and attempts were being made to resolve it.

“There is currently a network outage affecting some of our postpaid customers. The fault began early this morning and is impacting customers’ ability to SMS, call and use data. Please be assured that have all available hands on deck to resolve this asap. We appreciate the urgency of the situation,” the statement read.

Angry users have taken to social media to vent their frustration, with many criticising the lack of response from the mobile provider.

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