How to send your Powerbeats Pro earbuds to Apple for repair in the United States and Canada

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your Powerbeats Pro earbuds to Apple.

Pack your Powerbeats Pro earbuds using the included packaging materials

Put each of your Powerbeats Pro earbuds into a separate small plastic bag and fold down the flaps to seal the bags. Don't include any accessories with your earbuds (such as your eartips or charging cable). If you include extra items in the box, we won't be able to return them to you.

Place each of your bagged earbuds into one of the smaller holes in the plastic insert.

Place your charging case in the large plastic bag and fold down the flap to seal it.

Place your bagged charging case into the large hole in the plastic insert.

Peel off the protective tape and place it on the box as shown.

Place the battery sticker on the bottom of the brown box. Do not cover it with the tape or wrap it around the side of the box.

Ship your Powerbeats Pro earbuds to Apple

Find the name of the courier on the return shipping label.

Visit the courier’s website to schedule a pickup or find a drop-off location.*

1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.

2. A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been repaired.

The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed.

If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other law.