You will hear a pre-recorded telephone message which will provide you with the basic information about our service. If further information is required, you may choose to talk to an operator and your call will be transferred to 1823.

We will reply to you within ten
calendar days from the date of receipt. If a substantive reply is not possible
within this period, we will provide an interim reply.

If you have further view on the
handling or the outcome of your enquiry/complaint, you may write to the head of
the office/centre concerned. Addresses and fax numbers are shown in the tables
above.

Please note that it is
voluntary for enquirers/complainants to supply their personal data. All personal
data submitted will only be used for purposes which are directly related to the
enquiries/complaints concerned and this may require the personal data to be
passed to other departments/other relevant authorities. Whilst the
enquirers/complainants can object to a referral, this may hinder or prevent a
thorough handling/investigation of the enquiries/complaints concerned.