Delivery & Returns

If you need your order next day delivery please contact us at hello@holidayromancestore.com and we will try our best to accommodate you.

Delivery

All orders take up to 12 hours to prep and ship. Orders placed after 12 PM UTC on a Friday, or over the weekend, will be shipped the following Monday.

If you'd like to confirm the status of your order, check the tracking number or email as at hello@holidayromancestore.comAll orders are shipped from the United Kingdom using a tracked delivery service. Please note we do not ship to P.O. boxes so please ensure to provide a valid U.K. street address for delivery.

In the instance where you need to change your shipping address, please email us at hello@holidayromancestore.com within 12 hours of placing your order and we will resolve the issue.

All our orders are shipped in packaging made from recycled materials and are fully recyclable.

Returns

We offer free returns on full price U.K. deliveries within 14 days of receiving your order. If you are an international customer please contact as at hello@holidayromancestore.com with your order number and the products you wish to return.

We advise customers to request and keep a proof of postage receipt. All returns are the responsibility of the customer.Items must be returned in their original condition, unworn, unwashed and all tags attached.

We do not offer exchanges at this time. If you need a different size, item, etc. place a new order for the item and return your current full priced item for a refund.Final sale on all discounted items.

We do not accept returns or exchanges on sale items.Please note we will not accept any briefs that have tried on without wearing something underneath. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to send it back to you and not issue a refund.We will deny any refunds or exchanges if the item returned does not meet our policy requirements or we believe to be disingenuous.

Credit card refunds usually take between 5 - 10 business days to appear on your statement. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.