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3.
What, how, why and who? <ul><li>What are Competencies? </li></ul><ul><ul><li>Skills, knowledge and abilities to do the job </li></ul></ul><ul><li>How does it work? </li></ul><ul><ul><li>Real evidence and examples </li></ul></ul><ul><li>Why and Who? </li></ul><ul><ul><li>Level playing field </li></ul></ul><ul><ul><li>More and more employers ! </li></ul></ul>

5.
Planning and organising <ul><li>Initial question: </li></ul><ul><ul><li>Give me an example of a project you’ve been responsible for </li></ul></ul><ul><li>Possible probing questions: </li></ul><ul><ul><li>How did you plan the various tasks? </li></ul></ul><ul><ul><li>How did you allocate responsibilities? </li></ul></ul><ul><ul><li>How did you deal with any obstacles? </li></ul></ul>

6.
Over to you! <ul><li>Identify competencies from the Job Description and Person Specification </li></ul><ul><li>Suggest possible questions that could be asked </li></ul>

7.
Competencies – Experience <ul><li>Evidence of CPD </li></ul><ul><ul><li>How do you keep up to date with developments in the information world? </li></ul></ul><ul><li>Delivering an information service </li></ul><ul><ul><li>Describe a time when you provided a service beyond expectations </li></ul></ul><ul><li>User Education </li></ul><ul><ul><li>How do you ensure training meets users needs? </li></ul></ul><ul><li>Marketing and Promoting </li></ul><ul><ul><li>Describe a time when you have contributed to a marketing initiative or promotion </li></ul></ul>

8.
Competencies – Skills/Abilities <ul><li>Presenting information </li></ul><ul><ul><li>Tell me about a time when you have had to communicate with senior staff </li></ul></ul><ul><li>Organise and Prioritise workload </li></ul><ul><ul><li>How do you plan your time and prioritise? </li></ul></ul><ul><li>Interpersonal skills </li></ul><ul><ul><li>Describe a time when you had to deliver feedback to a colleague </li></ul></ul>

9.
Competencies - Personal <ul><li>Flexible </li></ul><ul><ul><li>Describe how you have dealt with change in your organisation </li></ul></ul><ul><li>Calm under pressure </li></ul><ul><ul><li>Tell me about a time when you have had to work under pressure </li></ul></ul><ul><li>Team worker </li></ul><ul><ul><li>Give me an example of a situation when you were a member of a team; what did you contribute? </li></ul></ul><ul><li>Problem Solving </li></ul><ul><ul><li>Describe a time when you have dealt with a difficult customer </li></ul></ul>

11.
When I worked at X I was part of the Information Services team. The team was responsible for the delivery of an enquiry service ( Situation ). I took the leading role in developing an enquiry logging system ( Task ). Through one to one discussions with team members I gathered together user requirements and produced a paper that pulled together what the team needed the system to be able to do. I organised a team meeting and discussed the paper with everyone to answer any questions or concerns. I then sent the paper to the developers and this formed the basis of our user requirements ( Action ). The developers then had a good idea of what our requirements were and it saved time in the development phase of the project ( Result ).

12.
Your turn! <ul><li>Create answers to one or two of your questions </li></ul>