Disclaimer

Website Tools

Renown Health provides the medical information on this site as an educational service only. The information is not intended to replace a medical consultation with a healthcare professional. The information provided by this site is not designed to replace the independent judgment of a healthcare professional about the appropriateness or risks of a medical procedure for any patient. While we strive to keep our Web site current, medical practices may change quickly. We will do our best to provide you with the latest information that will help you make your own healthcare decisions.

Commitment to Protecting Your Privacy

Renown Health and its affiliated entities understand that privacy is important to you. We realize that information about your health is a personal, private matter. We also want you to be comfortable while visiting our site. Our privacy policy and Web disclaimer will inform you about the information we collect about you when you visit this site, how and when we may use that information, what choices you have when providing that information to us, and how we keep your information safe and secure. This policy applies to your use of the sites and services owned and operated by Renown Health. By using the Renown Health Web site, you agree to the terms and conditions of this privacy policy.

Information Submitted by You to Our Web site

When you visit certain areas of our Web site, we may ask you to supply us with your name, e-mail address, telephone number and other pertinent information. This information is classified as private and is considered personal information. We may use the information to contact you. We will collect this information from you only if you voluntarily provide it. While visiting our Web site, you will have the option to select whether you would like to receive more information from Renown Health. If you select this option, we may send you e-mails introducing a new service or information that we think might be of interest to you. We may also request personal information from you in connection with your use of, or participation in, requests for suggestions, customer feedback and surveys. If you send us e-mail with questions or comments, we may use your personal information to respond to your questions or comments. If you later decide that you no longer wish to receive information from Renown Health, you may inform us by sending us an e-mail or letter, or by calling us at the Contact Us information below.

Information We Collect From Our Web site

We collect information about you in various places when you visit our Web site. We collect general information for record-keeping purposes, such as the pages you visited on our site and how long you visited a certain page. We do generate reports using certain kinds of anonymous site usage data, such as the number of hits and visits to our site. This information is used to monitor what the public likes and does not like about what we offer on our site and may be used by technical support staff to provide better services for our visitors. However, these statistics do not contain any personal information and cannot be used to gather such information.

Changing Your Information

If you do not want your data collected or would like to make changes to information we currently have collected contact us via email.

Cookies We Use

A cookie is a small amount of data that is sent to your browser from a Web server and stored in your browser's memory or on your computer's hard drive. www.renown.org uses memory-based cookies, called transient cookies, to collect information. These cookies are designed to follow your progress from page to page throughout the Web site, tracking only your current session. The cookie makes it easier for you to use the dynamic features of our Web site services, without having to provide the same information again as you move from one page to another. For example, you do not have to login and identify yourself on each page you visit, but you will still receive the personalized information that you requested. Once you close the browser,or if the site remains inactive for 20 minutes or more, that cookie simply terminates. Since there is no permanent storage of data saved onto your hard drive, transient cookies are incapable of intruding or doing harm. Your information always remains protected and secure. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you reject the cookie, you may still use our site, but you will not be able to use the personalized features of our site.

Securing Your Information

The security of your personal information is important to us. Therefore, we have taken necessary steps to ensure that your information is secure. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. We help prevent unauthorized access by requiring user login through a secure firewall and security infrastructure to protect the privacy of personal information submitted through our site. Information on Our Web site All material contained within these pages is the sole property of Renown Health. Any reproduction or redistribution of this material is prohibited without the expressed written consent of Renown Health. Any reproduction of illustrations or photographs appearing on these pages is strictly prohibited. Health information A-Z featured on our Web site is provided by HealthWise. This information is updated on a quarterly basis and reviewed by healthcare professionals of Renown Health. Service information is provided by healthcare professionals associated with Renown Health and its affiliated entities. The information on www.renown.org is updated regularly and a modification date can be found in the footer of each page. The information provided on www.renown.org is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her physician.

Link Disclaimer

This Web site contains links to Web sites operated by other parties. The links are provided for Your convenience only. We do not control such Web sites and we are not responsible for the content and performance of these sites. The inclusion of links to other Web sites does not imply any endorsement of the material on the Web sites or any association with the operators of those sites. Renown Health does not operate, control or endorse any information, products or services provided by third parties through the Internet. Use of other sites is strictly at your own risk including any risks associated with destructive viruses. External Links As part of our effort to provide you with as much health-related information as possible, we feature external links from our Web site to other sites on the Internet. We believe that you will find these Web sites useful; however, we do not endorse these sites. We are not responsible for their content or privacy practices. If you are asked to supply personal information to those sites, we encourage you to carefully read their privacy policy.

Advertisements

At this time, we do not display advertisements on our Web site. If this policy changes in the future, we will make every effort to notify users on the site.

Site Partners

Renown Health partners with outside companies to help bring the latest in health information and news to you.

Age Policy

Our site may have information that children may find useful and informative. However, if you are younger than 13 years old, we encourage you get to the permission of your parent or guardian before using our site. If you are under 13 years old, you should not submit information to this site. Your parent or guardian can submit the information on your behalf.

Changes to this Policy

We may occasionally need to make changes to our privacy policy, to reflect changes on our site and address new issues. Changes will be posted here, so please refer to this policy regularly.

Warranty Disclaimer

Renown Health provides the information accessed through this site "AS IS" and without any warranty, express or implied. Renown Health and its affiliated entities, as well as any healthcare professionals providing information, merchandise or services on this site, do not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or noninfringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the information provided by this Web site, any merchandise, information or service provided through this Web site. Except as otherwise expressly specified, Renown Health does not warrant the accuracy, completeness, correctness, timeliness, or usefulness of any opinions, advice, services, merchandise or other information provided through this Web site or on the internet generally. In no event will Renown Health and its affiliated entities be liable to you or anyone else for any decision made or action taken by you or anyone else in reliance upon the information provided through the service.

Limitations on Liability:

Neither Renown Health nor its affiliated entities shall be responsible for information provided herein under any theory of liability or indemnity. The medical staff members who Renown Health and its affiliated entities and are not system employees. Physicians and other healthcare professionals providing information shall not be held responsible for providing such information under any theory of liability or indemnity. Physicians and other healthcare professionals who respond to inquiries provide information solely intended to educate and inform. Responses do not create a patient-physician relationship between the answering physician and the individual submitting the request. By using this site, you agree to hold harmless and indemnify Renown Health, its affiliated entities, and all physicians and healthcare professionals providing information from any and all Claims arising from your use of this Web site. This obligation shall extend to any and all claims that may be alleged, including, but not limited to, acts of negligence, fault, and comparative negligence or fault. You agree and understand that the provisions of this Section shall apply even if the operation of this provision serves to exculpate Renown Health, its affiliated entities, and all physicians and healthcare professionals providing information from their own conduct, including, but not limited to, acts of negligence, fault, and comparative negligence or fault. To the maximum extent permitted by applicable law, in no event shall we be liable for any direct, special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of data, or any other pecuniary loss) arising out of or in any way connected with the use or performance of this Web site, with the delay or inability to use this Web site, the provision of or failure to provide services, or for any information, services and related graphics contained on or made available through this Web site and the provision of or failure to provide the service, even if we have been advised of the possibility of such damages.

Jurisdiction:

This service is not targeted to users in a particular locality, nor is it intended to constitute the doing of business in any jurisdiction, nor to be a solicitation of business anywhere on behalf of Renown Health OR ANY AFFILIATED ORGANIZATIONS, nor to constitute any contacts with any jurisdiction outside of the State of Nevada. This Agreement is entered-into and performed in the State of Nevada, United States of America, and is governed by and shall be construed in all respects under the laws of Nevada, exclusive of its choice of law or conflict of laws provisions. In any claim or action directly or indirectly arising under this Agreement or related to the Service, each party irrevocably submits to the exclusive personal jurisdiction of the Nevada State District Court sitting in Washoe County, Nevada, or if such court does not have subject-matter jurisdiction, then each party irrevocably submits to the exclusive personal jurisdiction of the United States Court for the District of Nevada, and whichever of those two courts has jurisdiction, each party waives any jurisdictional, venue, or inconvenient forum objections to such court. If any of the provisions of this Agreement are held by a court or other tribunal of competent jurisdiction not to be enforceable, then such provisions shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect. This Agreement constitutes the entire agreement between the parties pertaining to its subject matter. It may not be modified except as described elsewhere in this Agreement. Anything in the Service inconsistent with or conflicting with the terms of this Agreement is superseded by the terms of this Agreement.

How is People-in-Line Calculated?

FastTrack ER

People-in-Line is the number of patients checked-in and waiting for a physician at a Renown Health ER or FastTrack ER.
We refer to this as our "door-to-doc" time. The number of people in line is updated every 10 minutes.

FastTrack ER

An ER nurse will determine the urgency and complexity of the care you need.
If your condition is less severe and requires no more than one hospital resource (X-Ray, lab tests, etc.) the ER nurse may assign you to a FastTrack ER where you will receive care sooner.

Urgent Care

People-in-Line is the number of patients checked-in at Renown Health Urgent Care waiting to be seen by a healthcare provider.
A patient's wait time may vary.

Urgent Care vs Emergency Care

There may be times when you want to see a healthcare provider right away but don't have serious or life-threatening condition.