Genesys (www.genesys.com),
a leading provider of customer experience and contact center solutions,
has been awarded the 2014 North American Frost & Sullivan Company of the
Year Award for Cloud Customer Contact Solutions. In less than a year,
the company has nearly doubled recurring revenues from the cloud, now
representing almost 40 percent of total company revenues. This rapid
growth is the result of an aggressive cloud business strategy that
Genesys has executed to become the market-leading cloud contact center
provider. Key highlights include:

“This award and the overwhelming customer interest in our Cloud
solutions are clear signs of our Cloud leadership,” said Paul Segre,
President and CEO of Genesys. “It’s our mission at Genesys to help
organizations of all sizes leverage the agility and cost efficiency of
the Cloud to unleash the power of great customer experience.”

Customers Pick Cloud Solutions from Genesys

This award comes on the heels of several successful cloud deployments
and selections by organizations including Airbnb, AstraZeneca, GameStop,
Maximus, Outrigger, Red Hat, VIP PetCare, ZoomSystems and the world’s
leading apparel and footwear brand. Cloud solutions from Genesys have
been proven to increase call center efficiency and decrease costs across
verticals such as government, banking, retail, hospitality,
pharmaceuticals and transportation.

What Customers are Saying About Genesys Cloud-Based Solutions

John DiBrango, Channel Management and Governance Director,
AstraZeneca Pharmaceuticals“Things are working. They’re
working across the brands—not just for one brand. There are a few things
we want from an IVR partner. We want to improve our ROI. We want
positive customer experiences. We want to improve automation. Those are
the three key markers for us, and the reasons we went to Genesys. And
they proved it to us through the interactive voice response systems
[IVR].”

Lee Congdon, CIO, Red Hat“With Genesys, we have more
visibility to our customers and their needs. We are able to think
strategically and break out of silos, concentrating on consistent,
excellent customer experiences around the world. Getting the system
implemented was easy and we look forward to continuing our collaboration
with Genesys.”

Michael Shaw, Vice President of Operations, ZoomSystems“With
Genesys we now have remote agents logging in virtually as if they were
in a call center. Walking through issues and quickly helping agents in
the field was the most attractive to us and Genesys delivers that.”

Genesys drew top scores from Frost & Sullivan in four of the five
categories, scoring 9.2 out of a possible 10 overall. Based on the
breadth of options Genesys offers, customers can select from cloud,
on-premise or a hybrid approach, with each option flexible enough to
scale for small, mid-sized or large contact centers. The report can be
accessed here.

For more on customer interactions from the Cloud, please join Frost &
Sullivan and Genesys for an eBroadcast on September 24, 2014 at 2 p.m.
Eastern time. Register
here.

About Genesys

Genesys is the market leader in multi-channel customer experience (CX)
and contact center solutions in the cloud and on-premises. We help
brands of all sizes make great CX great business. The Genesys Customer
Experience Platform powers optimal customer journeys consistently across
all touchpoints, channels and interactions to turn customers into brand
advocates. Genesys is trusted by over 4,500 customers in 80 countries to
orchestrate more than 100 million digital and voice interactions each
day. Visit us at www.genesys.com
or call us at +1.888.436.3797.

The Chief Information Officerâ€™s role is to provide vision and leadership for developing and implementing information technology initiatives. The Chief Information Officer directs the planning and implementation of enterprise IT systems in support of business operations in order to improve cost effectiveness, service quality, and business development. This individual is responsible for all aspects of the organizationâ€™s information technology and systems.

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