Alternatively you can write to us directing all postal enquiries to:

Complaints

If you have a complaint about our service or the administration of your policy, please contact us in the first instance by phoning Customer Services on 0844 800 8538. We will aim to resolve your complaint over the phone within 24 hours.

If your complaint is not resolved to your satisfaction within 24 hours we will send you a written acknowledgement of your complaint together with the next steps we will be taking to resolve it. If you prefer to put your complaint in writing please send it to: