Cons: i payed kayak.com for rental car, but they did not rcieve the paymen and had to double pay. i will be contacting you as well as my cc company

6.8 Good

Jul 29 2016

Pros: me

Cons: Although they were able to accommodate me 2 hours prior to my arrival, I had to wait an hour to get a car and the agent wanted to charge me a full day for picking up the car earlier unless I commit to return the car earlier.
They know the city or at least they should if they work there., I could have been given some directives or warnings that I would get speeding ticket before I even leave the airport.
Also, The agents are the company, rather than spend time trying to charge a full day for getting car an hour before planned or trying to sale prepaid gas, they should have told me that the rental location in downtown Toronto would be impossible to find as there were no signage to guide at the same time I was stressed about returning the car late.
I see a pending charge on my credit card for over $300 which what the agent wanted to charge for picking up early. I don't know if it's a pre-authorization or I am being double charged but it has been there since last Saturday. And now I have to waist time to following-up

8.4 Excellent

Feb 26 2017

Good and competent service

Pros: Individual at the counter was very helpful. Pick up and drop-off went smoothly and final cost was as expected. I have had difficulties with other rental car companies at that airport, but Hertz did a fine job.

7.6 Good

Apr 27 2017

Hertz YQB airport

Pros: Personnel very courteous and helpful

Cons: No cruise control on the car

7.2 Good

Jun 21 2017

Pros: Staff were friendly and accomodating

Cons: The quoted price was very low ($40 USD for 3 days) but the priceline booking somehow slipped in a 10PM pickup time there, when my pickup was 4PM. As a result, another rental was generated at 3x the rate. Still trying to get the bill straightened out.

9.2 Excellent

Jun 21 2017

Extra Fee

Pros: Excellent service. Good price.

Cons: Wanted extra fee for second driver. It's the same car. Why an extra fee? Doesn't make sense to me.

7.6 Good

Jun 21 2017

Pros: Car was clean and the lady I dealt with was very nice. Easy pick up and drop off.

Cons: Price when I booked online to reserve the car was quoted at $200, however when I picked up the car there was additional fees and insurance that made the total over $550.

4.8 Okay

Jul 11 2017

Cons: Upcharge rate for an extra day. Unreasonable!!

4.4 Okay

Jul 24 2017

Abysmal service

Pros: The car itself was fine.

Cons: The girl working at the desk refused to do anything to make our situation right. She continually said "I'm not Hertz" which is not helpful to either the customer OR the company you work for. Customer service is in place so a human can use logic and figure out a way to solve problems. Huge fail.
Also, Kayak, you may want to include all the hidden fees in your quote. It's infuriating to pay SO MUCH more than what you're quoted for the mere fees that will be incurred.

6.8 Good

Jul 29 2017

Kayak underestimate lugage space

Pros: Manager very helpful

Cons: Kaysk edtimated place for 5 passengers and 2 large pieces of duitcase but the car was way too small for that! Not pleasant surprise and staff at hertz not very flexible and only wantedvto charge way more money than paid on kayak so bad experience with the online tool. My advice: google the actual car suggested as a size example and compare it to what you drive at home

Cons: Car pick of was a bit of a point in the direction we should walk, but we found it.

6.0 Good

Sep 8 2016

Pros: The car was clean and roomy.

Cons: The car I reserved and expected to drive was apparently unavailable and a Kia Soul was the replacement. Your agent assured me that it was an upgrade but I found that it lacked power especially when passing and climbing hills.
Rear window visibility could have been better.
The radio tone was muddy.

9.2 Excellent

Oct 23 2016

Pros: Everything was perfect.

Cons: The price was too high. Said that, Alamo was among the only few companies offering the service of dropping the car in Montreal, so good job.

10.0 Excellent

Jul 25 2017

Perfect

Pros: we got to the counter before they were open. Agent opened early so we could get going on the road

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