Tracy Edwards is the Managing Director in the FTI Technology practice and is based in Annapolis. In her client services role, Ms. Edwards will build and manage an international 24x7 multi-tier customer support organization for FTI clients and Ringtail customers. Prior to FTI Consulting, Ms. Edwards held notable operational, alliance management, and technical positions including her most recent roles as Director of Implementation and Director of Software Development with Apptix, a Norwegian publicly traded provider of on-demand managed messaging and collaboration applications. At Apptix, Ms. Edwards lead teams of Microsoft engineers, software developers and project managers focused on implementing large scale hosted ASP applications. There, she also established a client-focused Project Management Organization (PMO), monitoring and customer relationship management system as well as a 4th-tier engineering support team. Prior to her position with Apptix, Ms. Edwards held senior management positions with Interliant, Inc, an IT hosting, outsourcing and professional services company. There she established a multi-tiered client services model, developed an off-shore support organization and led several client care, infrastructure and enterprise-wide strategic initiatives.

Ms. Edwards earned her B.A. in communications from Florida State University.