Alright, I am having the same problem yet again. Since having a problem starting in November. These last 3 months have been rather painful to say the least. (This link to older thread detailing the start of my issue).This is the start of it all. After long conversation, hours of trouble shooting, with lots of help from the community and other tech support assistance. I was never really at where I should be. However, after numerous attempts. Including a tech home visit to re-align my dish. All signs looked good on Hughesnet's end. I cannot blame them for everything looking good. As it also looks good on my end. 120+ signal strength. Speed, web response and connectivity tests all show good signs. After all that was diagnosed a HT2000w modem was sent to see if the problem would be fixed. After it not solving my problem I had sent it back reverting back to my HT1100. Due to some issue My modem was in a constant update loop and stuck on the old HT1100 Application Software version 3.0.3.19. My modem would constantly re-boot and powercycle every hour without fail. However, with that being said. My service was running flawlessly. Upload and Download speeds were amazing and back to the way they were for the longest time I can remember. Downside was the 5 minute lul between re-boots every hour. After some correspondence with tech support they were able to finally revert me back to a fully functioning updated software for my HT1100. First 48 hours everthing was great. Modem wasn't re-booting and the speeds were like they should be. Now, on the third day. That being today. I am back to where I started. The problem I describe in the link posted above. Now, with everything that has happened over the last 3 months. With all the diagnostics and tech support correspondence and communication. I think the problem I am having lies in the modems application software update. My current Application Software Update is 3.4.3.36 currently. Fallback Software is 3.0.3.19. I believe 3.4.3.36 update is the problem. I am no longer able to stream videos again without long periods of buffering. Despite speed tests at Testmy.net looking great Hughesnet speed and web response tests looking great. I am still having an issue, and the Application Software is the only thing, I can find being the root problem. Having experienced so much trouble shooting and running into this problem over the course of the last 3 months. I think this would have been overlooked. There is deffinitely something wonky going on with the modem's software. Because when I was still on version 3.0.3.19 internet performance was amazing as it should have been from the beginning. Despite the hourly re-boot, and 5 minute lul before internet could be used again. No problems what so ever for almost a week before I got it updated a few days ago. But now am back to the current problem I started with. downloads are slow, uploads are slow despite every possible test showing good results. Web Pages time out low res videos no larger than 5MB don't load or fail to load. I need to find a solution that doesn't involve replacing my modem or upgrading to Gen5 as I don't think those are valid solutions. My modem is fine. I believe the application software to be a serious unstable problem. What ever this issue is. It is severly throttling my services performance. Forgive the long post. I just wanted to be as thourough as possible. If someone can look into this information I have provided I would be greatly appreciative of any help. I just hope my feedback is taken into well thought consideration. Thank you! *Edit* Just for added measure. Speed Test - Download/Upload
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@Liz Alright, I just got home from work and noticed my system was deactivated. I did as you requested and powercycled the modem. Nothing changed, however I did call the Hughesnet Customer Service after no change and they immediately transfered my call to Advanced Tech Support. The lady helped me re activate my modem as if it were a new installation. That seems to have fixed my issue and everything is looking good on my end so far. Again, I appreciate your assistance. Thank you!
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@Liz Hey, just wanted to update you on the issue as my message apparently hasn't been recieved. For the last couple weeks ever since using the HT2000w modem. I have had nothing but modem problems. You sent me the new one to try and see if it changed my internet performance and as we discussed, there was no change and the modem was returned. Well, after reverting back to my old HT1100 modem things have gotten better. Now to the problem. My old modem won't update itself. It is stuck in a permanent update loop. I have called customer service numerous times, first couple times they couldn't help. The last time I called. They told me, that because I used the HT2000w modem I cannot revert back to my old modem and it's updates for that modem. Even though I can still use my service. It will not update. The problem with this is. Every hour my modem power-cycles itself interrupting my service for at least a 5 minute window. They even tried to force me to have a new HT2000w sent to me which I do not want any part of. I need to find some answers on getting my modem working like normal. Oh and just an FYI, I think what was causing my performance issues prior to this new problem was the last update on the HT1100. My service has been running flawlessly as far as speed is concerned with the old default modem software. I just can't take the constant hourly automatic powercycle. It isn't exact either. It happens at random intervals within that 1 hour time frame. Lastly. I refuse to have a new HT2000w modem just so we are clear on that. And hughesnet is just going to have to deal with it and get my current modem working right. I won't take no for an answer and I will not accept any excuse. Any help on this matter would be greatly appreciated. Thank you.
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@BJager I am a Gen 4 user and I am in the same boat. Albeit not as bad as yours. However after reasearching it is deffinitely a bad Uplink problem. Downlink is good Uplink is bad. As you stated it seemed to have started a few months ago or so. I have been in the process of trying to get it fixed to no avail. I wish I could have gotten mine running right again, maybe use that to lead you in the right direction of getting it fixed. Unfortunately, I have been slowly losing my pateince. I can barely browse the web that are media heavy. Facebook, Youtube, and video game websites. They time out or just don't load. Or refresh the page 10-15 times just to get it to load. I also cannot connect properly to Xbox Live to update my Xbox and download updates and Downloadable Content for my games. I can get on live but as soon as something starts downloading or loading any kind of video or media I get Uplink errors almost non-stop. as soon as I let it run idle it goes back to normal and I can load a web page or download something but after a few minutes it starts back up again. I was told the same thing. I ran all tests, all showed good upload and download speeds. That I know isn't the problem. There seems to be a more underlying problem that they just 1: don't seem to want to fix. 2: Can't fix or 3: Don't know how to identify the problem. I understand your frustration I have been a Hughesnet user since 2008-2009 or something like that. In ways I think it worked more consitently back then pre-Gen4. It did have it's problems, but was always consistent. If there was a problem it fixed itself or powercycling the modem fixed the problem. I just don't want this current problem to be my theory of Hughesnet purposely degrading Gen4 to force us to upgrade to Gen5. With everything as far as diagnostics looking good on my end and their end, but I still have connection issues to the internet. There is deffinitely something wrong. Bad enough this is my only option for internet.
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@Liz Hey, I just wanted to let ya know. I sent you a private message couple days ago updating you on my status. Not sure if you have gotten it or have seen it. I just thought you should know. Again, thank you for your many attempts to help me.
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@Liz My computer was in sleep mode for a couple hours. I didn't expect a reply this quick. When my computer is in sleep. It automatically loses LAN connection with my modem. It is now active again. Will leave my PC on so you can conduct your diagnostics.
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@Liz Just wondering if there are any updates at this time. Been a week understanding that Holiday and weekend fell in to that as well. Just wanted to know if there are any problems. Or what the next step may be. Thanks.
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@Liz Yes, I am experiencing slow speeds. The web pages I primarily use as I don't really use too many. The main ones are Battle.net for access to Blizzard's video game web pages. facebook.com, twitter.com, google.com search engine and youtube.com. I have issues with most of those, but Facebook and youtube are primarily the worst when it comes to loading. Blizzard's Battle.net web pages for their video games also have issues loading as well. They start to load like normal and fairly quickly however more times that not they just stay idle when they try to load. and I have to constantly refresh the page just to get it to load properly. Just an example I also notice large spikes in the delay when the problem does occur. One other thing to add. I left my computer active to the internet while I was at work and I did notice some problems while the system was idle. Example below. That was during my bonus period as well. So maybe I was wrong to some degree. I also had 3 or 4 red X in TCP Acceleration during that hour which I didn't get screen captures from before they were overwritten. Had some issues connecting to the system control center during those moments. I am just trying to give you all information from my end that I can to help in diagnosing the problem I am having. I will also continue to do so when a problem arises. FYI: It is now past my bed time. I will be asleep and be gone for work in about 7 hours. If you respond before then. I will try to catch the update before Thanksgiving and respond. If I am unable to do so. I hope you have a good Thanksgiving and will continue to communicate with you after the Holiday. Thank you! This was posted yesterday but I went to edit something and it deleted and or something screwed up my post somehow, so here it is again... Sorry for the multiple posts if that happens.
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I ran the tests as I already have an account set up on Testmy.net. http://testmy.net/quickstats/Darkling1984 Even with the issues I am having, download and upload speeds look okay. It really doesn't show me anything, at least nothing I can identify. Even when my current hourly history shows Uplink issues and DNS Accelleration porblems. My download and upload speeds seem to unaffected. Not sure how much help that is going to be to be honest. That is the problem. I don't think that is the problem. But then again. I cannot say for certain. Do with this information as you deem necessary. Thank you! As for the storms I have had in my area, that was one night and they passed the next day, however last couple days have been clear with light overcast skies, and the problem still remains. I had a similar problem like this about a year and a half ago and I don't remember what happened that fixed the issue.
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@Liz Alright, after a few days. the problems seem to be coming back. Everything was A okay for a while, but now there seems to be something wrong with my network connection. Although everything may look okay from a general diagnostic view. This is what my hourly history is consistently looking like. Since you won't be back until after the weekend. I will just leave this here. It clears up for a little bit and then it starts again. I tried pinging Hughesnet in my command prompt and all requests timed out. I ran a few WinMTR tests with certain servers and am averaging between 2-5% packet loss with those servers in some cases 10% and latency spiking as high as 2-4000+ MS although will average out arround 6-800ms but those spikes are consistent every 10-15 passes. The hughesnet speed tests and web response tests don't show any abnormalities however WinMTR, Pathping and Tracerouts show issues with my connection. It's times like this I wish Hughesnet wasn't my only option. Edit: One other thing I noticed. It only starts to do this when my bonus period ends. When my any time hours start it all starts to revert back to performing poorly. When my Bonus period starts everything is fast and acting as it should. Also getting red X in DNS Accelertion [N] from time to time as well. Not sure if this helps any.
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@Liz Alright, I wanted to wait a couple days before I responded. Tech came out re-aligned my dish, said it was way out of sync, had no problems fixing it. Everything went well and so far as well as I can see. My services are functioning as normal as can be expected. Apparently due to lots of rain and melting snow over the years caused the area my dish is located to erode enough for the post my dish is attached to move. That seemed to be the most probable cause of the alignment issue. All is well on my front now. I appeciate all the communication and troubleshooting from all individuals who posted and were involved to help resolve my problem. Thanks for your time and efforts.
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What @C0RR0SIVE said. I am usually in bed no later than 1pm EST and asleep t'ill around 8pm. Chances are I won't be available during that time. If a reschdule can happen, if there is any time where they could be here anywhere between 9am and 12pm that would work better. It doesn't have to be tomarrow or anything. Atleast I can access this forum okay and other needed things. But a reschdule would be better if we can fint something in that time line. Thanks in advance if you are able to work something out.
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@Liz Alright then. I am going to be going to bed. Have to work tonight. I will leave my computer running and check back at a later time. To see what you come up with. Thanks. FYI, I hit my Fair Access Policy cap and it doesn't reset for another 12 hours or so. I just want to let ya know as I do not know how that may effect the diagnostics.
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@Liz I rarely do disconnect my LAN cable from my computer. If I am not using the Internet. I turn my computer off. I never leave my PC running when I am not going to use it for long periods of time. So, I leave it plugged in. On occasion if I am away from my computer for short time I will disconnect the LAN cable, but as I said. I rarely do that.
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New modem installed and plugged in. For about 1 hour after it updated and ran through it's installation process. Everything was fine. Now it is back to doing the same thing. Lots of red X in my Uplink in Current Hourly History every time I try to watch videos and brows heavy media based web pages. If everything else looks good, as far as diagnostics coming back okay and all my system stats are all A okay. I just can't figure out what the problem is. I always have an issue with Hughesnet services about this same time every year and every time it is a different problem. I honestly don't know what to do anymore. This is beyond frustrating. Something tells me there is nothing that can be done to fix my issue either. Chances are no problem exists, at least any that can be seen. I am going to bed. I just got done with a 13 hour work night. Any replies won't be read or responded to until tomarrow morning. Thanks in advance for any advice given.
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@Liz Oh I also wanted to add that these Red X I keep getting in the uplink line in my hourly history only seem to show up when I am actively using my internet while browsing and what not. I just got one as of typing this. I normaly work from 8pm EST-6am EST. so chances are if any diagnostics are going on at that time. My computer is shut off and I am not actively using my internet. Just figure I give a heads up on that. Not sure if that helps any... Just figure I leave it here.
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@Liz Alright, thanks. I will set it up once I receive it. Will also keep this line of communication open until I get it tested. Thanks for the reply. If any issue still occurs. I will be in touch.
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I only have 2 PC's a Desktop and a laptop and the results are the same. However currently my history shows all green for the last 20 hours. Yet, still having an issue with speeds. However the weird thing is. I can save and download a video file to my computer and it downloads like it should yet, watching videos or loading heavily media based web pages don't want to load. And if they do it is almost like using dial-up or slower. I have still been running speed tests, and web response tests and the numbers actually look good. I just can't figure out what is going on. Edit: I have been using service for last couple hours and just monitored the current hourly history and I am see lots of red X in uplink. That does seem to be a normal occurance lately. I tried to research what would cause that one thing I tried was seeing if it was possibly a power supply issue to my modem and plug it into a lone unused power plug outlet. That didn't fix it. That rules that out. Could my modem be going bad? And is there any way to check if it might be?
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I am unsure what current state code and past hours problem history is at the moment as I rebooted my modem about 10 minutes ago in hopes of some change. I have continued to browse and still don't notice any change. Even as I am typing it takes me more than a minue to be sent to the reply page to reply to your comment, and my last response took about 2 minutes just to post the previous post. video clips and low quality and low res video files and heavy media websites are still really slow to load. I have noticed that most times just to get a page to load I have to stop and reload the page 3-4 times before it actually decides to load. It is almost just as bad as if I hit the FAP slow down. But that doesn't happen anymore, and on that note I still have 10% of my any time data and 30% of my Bonus Byte Data. So, that can't be a problem there.
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Hello, I am here to post about an issue I have had over the last 3-4 days now. A few days ago I had some power outage flashes about 4 in the span of an hour. ever since then my internet service has been acting up. I will start by saying that everything on the system control center looks good. Signal Strength is averaging between 110 and 120, no problems detected on any of the other system status info page. Web Responce tests show download speeds of 1 second or less. Speed Tests show same results. I have run Connectivity Tests multiple times and show average delay below 700 ms and 0% packet loss almost every time. Ocassionaly I will get a average delay of over 1000 but not too often. So, no problem there. I have power cycled the modem at least 4 times in the last 3 days and still end up having the same issue. I have run just about every troubleshooting step I know that I am able to do on my end. My issue is this. Web pages load extremely slow if at all. Sometimes they just time out. browsing any web page that is heavily media based pretty much doesn't work or it takes about 3 minutes for the page to load. I cannot brows facebook or any other social media sites also including youtube. I cannot watch small low quality video clips as they start to load Then they stop and buffer indefinitely, no matter how many times I refresh. Even low media based web pages take a minute or longer to load. I have also run about 4 different anti-Malware, Anti-Virus programs. Computer is clean. I have checked my LAN cables and connections to the modem and all seem to good to go. I have checked the advaced configuration section of the System Control Center and have had some red X in the uplink issues line. I have seen red X in the Association, TCP Acceleration , RTT , DNS Acceleration[N] and DNS Acceleration[I] lines over the last few days as well, however they seem to fix themselves. The problem I am having makes me think there is a more underlying issue that I cannot see. I would like to get some help to resolve this problem I am having. As right now I am really not able to use my service much at all. Any Help or insight would be greatly appreciated.
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