4 comments

Oh my, the stories I could tell you! I agree with what you wrote; that customer service reps have to follow rules. Here are two examples from my time as a cashier at Walmart years back.

My first customer when I started the job was purchasing beer. It is mandatory in our state/store to card EVERYONE and enter their DL #. The guy was obviously old enough to buy beer but when I asked for his ID and he realized he didn't have it on him, I told him I couldn't sell him the beer.

He then began to yell and cuss at me. (heavy on the cussing) Then he took his hair gel out of the bag, threw it at my head (I caught it, don't worry) threw a wad of cash at me and left.

Then, on the flip side, I've had WONDERFUL customers who told me thank you for doing such a thankless job. I had customers who went out of their way to find my boss and tell them that I was the best cashier they have ever had. And some who took the time to know my name and actually talk with me at the register. How you treat others is always a reflection of how you are in life. And of course, treating others with kindness is a reflection of Christ. ;)

I used to manage a retail store for a Big corporation. One Vice president decided to WOW the customer by assuming the customer was Always right. We lost $1 Million in one quarter. We didn't have stupid customers. I was forced to sell a product to a customer who I Knew was giving me a bad check. We were forced to give the store away and it was so demoralizing to my staff. I finally told my boss that I wasn't going to WOW the customer,but go for a win-win situation. Well, the VP retired to his macadamia farm in Hawaii and we were left to pick up the pieces. I'm so happy I'm retired. Working with the public is so difficult and I respect all who do that job.

I totally agree with everything you said, especially the part about following the rules. had more than one customer yell at me because of the company return policy when I worked in retail, so frustrating. I did have some great customers, though, that took the time to email corporate and tell them that I was a great employee and go to my DM when she was in the store to say they came back because I was always so helpful. I hope, though, that I never have to work retail again.

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