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Read Broad Lane House Reviews

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Student Review:
5
/5

By member644683 On
8th January 20

Broad Lane House is a very good private hall of residence for students, and I have been very satisfied with my stay here thus far,
The property itself - a couple of miles from Warwick and Coventry universities - is spotlessly clean, and has been refurbished recently. The common spaces, e.g. kitchens, are large and largely practical, although some extra cupboard space would be useful! My room is very neat, although not the largest, and includes a double-bed, wardrobe, and a desk and chair. However, again some extra storage spaces would not go amiss. The en-suite is also very nicely done.
The staff who work here are a big asset of Broad Lane, and they are always very helpful, pleasant and willing to chat!
In terms of location, Broad Lane House is just a couple of mins walk from a us stop, which is ideal for travelling to Warwick University or to Coventry city centre. There are also shops, restaurants and gyms within a 10 to 15 minute walk, and I feel secure and safe in the area.

The house is very clean and the staff are absolutely lovely. Good location for Warwick Uni and close to the town centre. The building feels secure and safe due to the security guards and CCTV. The rooms are a decent size - there could be more storage space but that is the only complaint. By far the best aspect of this accomodation is the staff - they are so friendly, always willing to chat and help with any issues.

Problems after problems.
- Multiple attempted thefts of bikes. The bike storage area is left in the open and anyone can access the bike storage area. Insurance & Axo has acknowledged that if the bike is stolen, they won't cover it. Bring your bike here at your own risk.
- Very unsafe area. Car had been broken into and vandalised.
- Rooms are SIGNIFICANTLY smaller than advertised. DO NOT BOOK WITHOUT VIEWING THE ROOM IN PERSON!
- Lack of security at a lot of times.
- Bikes stored in the open so bikes will get rusted due to rain.
- Poor security. Anyone can access bike from outside. Easy for theft.
- Broken intercom system so no way to get parcel delivered half the time unless you're standing outside waiting for the delivery. Resulted in many "INACCESSIBLE ADDRESS" from royal mail.
- Broken front entrance door took 3 months to repair. We had to use a side entrance with great inconvenience

The security guards and receptionist are always happy to help and very friendly. They are always up for banter and help me if i have problem at any time of the day. Maintainence guy Paul is one of the nicest people there, including numan (Manager) and Shahzad who comes in late at night for rounds. The people who stay there are all very clean and sanitary, Never had any problem with them. They usually have parties with free food on holidays.
They also have a housekeeper who is more like family to me. Senada herself made cake for my birthday and helped me when i was feeling low. she was always there for me and was the lovliest to be around any time of the day including 8am (when she starts her shift early in the morning). For those reasons i would highly recommend Axo. (Resident from 2014-2019)