Frequently Asked Questions

My account is repeatedly locked as compromised

When Yahoo keeps asking you to verify your account whenever you try to sign in; then you need to understand that your account has been compromised or some suspicious activities are there.

Note: Whenever, Yahoo finds any suspicious activity in your Yahoo account; it will block your account for security reasons. You can contact Yahoo email help to fix this issue.

How to change Yahoo Password from a web browser?

In case you are in search of an easy method for changing your Yahoo mail password follow these steps that are mentioned below and change your password right away.

To start with, go to the Yahoo Account Info page.

The next step is to click on the Menu icon Image.

​After that hit on the Account Security.

​And click on the Change password option.

​Then you need to enter and verify your new password.

​Hit Continue.

Fruitfully you have changed your Password.

How can I turn off the account key?

In case you are confronting difficulties in turning off the account key for Yahoo mail; then you can just follow the instructions given in two categories. Yahoo users can use either of the options as per their preferences.

First, turn off the Account Key from the computer system.

Now, open a browser and simply go to the Yahoo login page.

The next step is to Sign in to your account.

​After that go to the Yahoo Account info Page

​And click on Account security.

​Later on, hit on Manage next to Yahoo Account Key.

​You need to click on Disable Account Key.

​Hit on yes and disable Account Key for confirming.

Finally, click on Got it.

Instructions to Turn off Account Key from an app:

Initially, tap on the Yahoo app.

After that tap on the Menu icon Image.

​The next step is to Tap on the Account Key.

​And tap on Manage Account Key.

​You need to tap on Yes, disable Account Key for confirming.

Lastly, tap on Got it.

How do I update my birthday on Yahoo?

Have you mistakenly put wrong birthday information and wish to update it? But the reality is – Yahoo doesn’t have such feature that allows users to change their date of birth. The only solution is to get a new account with correct birthday inputs.

How do I get into my Yahoo account if I don't know my own password?

Users can’t login to your Yahoo! Mail account without a valid username and password. If you have lost or forgotten your password, you must retrieve it to get access to your account. To recover your password, visit the Sign-in Helper page to recover your password and regain access to your Yahoo account. For users who have enabled Yahoo Account Key notification or even the 2-step Verification feature, you shouldn’t be worried about getting a password to get into your account. Get a code on your smartphone and tap YES to get access to your account. Simple!

I Can’t Receive Account Key Code

Yahoo Account Key helps in making your life easier by not compelling you to remember your password. With Account Key feature activated on your Yahoo account, you need not require to enter a password. However, sometimes different problems can prevent the process from functioning flawlessly. The problem may be occurring because you haven’t activated notification in the Yahoo Mail app or there is no network signal your phone.

If you don’t receive the Account Key within Five minutes when signing in, click Resend SMS button. If even after multiple tries the problem persists, follow the below-mentioned steps to receive the Account Key.

Enter your Email address on the Sign in a page of Yahoo on a web browser. Click Next button.

Now, click on the Use text or email to sign in.

​Enter the missing digits of your phone number when prompted and click Submit button.

​Click Yes, text me an Account Key button.

You will be asked to either tap or enter the Account Key on your device to confirm. Click Continue to access your account.

I Forgot my Yahoo ID, What to Do?

Forgetting your Yahoo ID can be quite a trouble. However, if you would have added access to the registered phone number or recovery email address you added to your Yahoo account, you can easily get back to your account. Following are the ways to regain the access to your account:

Recover Yahoo Account from Desktop:

Go to the Yahoo Sign-in Helper

Enter any of your Account recovery credentials in the provided field under Sign-in Helper.

Click Continue and simply follow the on-line instructions.

Recover Yahoo Account from Mobile Device:

Open the Yahoo app and tap on Trouble signing in link on the sign-in screen.

When prompted, enter one of your Account recovery credentials that you have access to.

Tap Continue and follow the on-screen instructions in the Sign-in Helper to get back to your Yahoo account.

I Never Received an Account Key Sign-in Notification

Make sure you have enabled the notification from your mobile application. If you didn’t allow permission to notification during the installation process, you will need to activate it in your Yahoo Mail mobile app in order to receive Account Key Sign-in notification.

Try the following steps in case you haven’t received a sign-in notification.

Go to Yahoo Sign-in page on your web browser.

Enter your Yahoo email address and click Next button.

​Then, select Use text or email to log in.

​Enter the missing digits of your phone number when prompted and click Submit button.

​Click Yes, text me an Account Key button when you recognize the account recovery option displayed on the screen.

​After that, you will be asked to either tap or provide the verification code to confirm your identity.

Click Continue button to get access to your Yahoo account.

Unable to Recover Lost or Deleted Emails

Yahoo offers basic and advanced search options to easily locate emails in the Yahoo Mail account. If you are unable to find emails with the search options, it is most probably because you have deleted those emails unknowingly.

If the emails were lost or deleted in no more than last seven days, you can submit a request to Yahoo customer support to restore your deleted emails. However, consider following things in mind while requesting a restoration.

Restoration of emails is not successful always

You cannot cancel restoration request once submitted.

Only those emails will be recovered that would have been deleted in last seven days only.

How to Install Yahoo App on Android Device?

With Yahoo app installed on your mobile device, you can easily keep track of all your Yahoo emails on the go. In order to install the Yahoo App on your mobile device, follow these instructions:

Open Google Play Store on your Android device and type Yahoo app in the search bar. Tap the search icon.

How to add Two-Step Verification for Security Purpose?

Adding two-step verification to your Yahoo account helps in amplifying the security of it. Activating this feature on your Yahoo Account will send a security code to your Phone number whenever you or someone tries to sign-in to your account from a new device. In order to activate this feature, follow the steps listed below:

Sign in to your Yahoo account and go to Account info menu under your Profile Name located on the top right corner of your Yahoo account page.

​Enter the Phone number on the prompted window and click on the Send SMS button.

​Enter the Verification Code sent on your phone number in the displayed field and click Verify button.

​You will see a Success message on the next screen.

​Now, if you are using apps such as iOS mail and Outlook, the two-step verification will not be functional for these accounts. You will need to create an App password for such accounts.

​To do this, either click on the Create app passwords button on the success message page (Step 6) or select Generate app password option under the Account security page.

​On the next window, select the app from the drop-down list and click Generate button.

You will see your app password for the particular app on the next windows. Simply copy it and then go to the Settings section of your mobile app. Locate the screen where you enter your Yahoo account username and password and paste the copied app password in the field and confirm it.

How to recover the deleted Yahoo account?

If you account is deleted and you wish to recover it, you need to check - whether you have or your account has violated the Terms of Service of Yahoo or the account has been inactive for quite a long time. In these cases, Yahoo fails to help you reactive your account.

To reactive your account, simply sign-in to your Yahoo account using the login credentials. Ensure that you are logging in within a period of 40 days. For countries like Australia and New Zealand, Yahoo has a relaxation period of 90 days, and for Brazil and Taiwan it is 180 days.

How to change sending name in Yahoo mail?

Changing name in Yahoo looks easier when you follow the steps -

Go to Yahoo Mail

Sign-in using login credentials

​Go to Settings, click on Accounts and select Yahoo mail account.

​Type in your name (if you wish to use new name) in the Your Name section.