Help Desk Specialist

Help Desk Specialist

Valtatech is always looking for talented individuals to join our team. Do you have great communications skills, perhaps a telesales experience, are an independent operator and want to take your career to a next level?

Department: Operations

Project Location(s): Manila, Philippines

Responsibilities

Provide first level contact and convey resolutions to customer issuesTake the extra mile to engage customers

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Follow communication procedures, guidelines and policies

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution