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Shipping Options:

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

S.F. Express (China and Hong Kong Only)

Your order will be shipped toyou via SF Express service. SF Express holds 87 warehouses and 7 distributioncenters and provides one-stop supply-chain logistics service in China. Youcan track your items online,that'llgive you real-time, detailedprogress as your shipment speeds through theSF Express network. -Maximum weight per item SF Express can ship: 70kg -Estimated shippingdays: 6 to10 business days (to Chinaonly) *Please keep in mind that delivery time may vary due to weather condition, custom and unexpectedoccurrence.For orders made using SF Express, please be aware of thefollowing: Inaccordance with Chinese import regulations, personal shipments with multiple quantityand items per order into China cannot be valued at more than 1,000 RMB (approximately 18,000JPY) per order. To ensure that you can receive your products in the fastest possible time, please make sure that each order is valued at less than 1,000 RMB. In the event that you purchase only 1 piece, the total value of that order cannot exceed 5,000 RMB (approximately 90,000 JPY) The quantity for each order cannot exceed 10 pieces Once the shipment arrives into Chinawarehouse, SF Express will contact you with regards to the import duties andtaxes For new customers utilizing SF Express, a copy of “National Identification Card” is needed when processing your item through customs in China only for your first purchase. Please provide copy to SF Express via Wechat (SF Express Self-service) or email at gwkf@sf-express.com after order isconfirmed.

Payment Options:

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

Return Policy

Postage to return the defective product will be burden store up to the upper limit 1000 yen.

■Accepting online ordering 24 hours.

Products apply to Next Day Delivery, if order on weekdays before 15:00 or on public holidays before 12:00, can be delivered in the next day.
If you have any questions, please contact us by calling us in the following time.
Weekdays 10: 00-17: 00
Holidays 10:00 ~ 12:00
Day off on Saturday and Sunday

■ About the inventory
- The commodities have been released are the sharing inventory for both online store and physical stores, so sometimes the situation that out of stock may occurs.
- Sometimes we have to transfer goods from manufacturers,&nbsp;we will inform you the shipping time&nbsp;after confirming the order. ※ If you feel that it takes too long to transfer goods, you can cancel the order. Please contact us.

■ About return policy
We do not accept return or exchange requests due to reasons from the client.

Please confirm the order carefully when you place the order.
Yon can contact us with any questions before purchase. We will respond accordingly and do our best to help you buy the desirable products.

■ About altering the order
After clicking the "confirm order" button on the order-submitting page, you can not cancel, alter, add orders or any other operations. Please understand that the multiple orders can not be combined to deliver.

■ About invoice
We don't invoice separately. If you need an invoice, please leave messages in the remark column when placing orders, we will invoice you. ※Electronic invoices.

■ General Questions

Q: How long can I receive my order after ordering?
A: Items that can be shipped on the same day and applied to the Next Day Delivery, if you order before 15:00 on weekdays, or before 12:00 on public holidays, we will send the products that day. For other items, we will deliver within in five working days. If you buy a tennis racket and need stringing service, it will not be sent on the same day. Thank you for your understanding.

Q: &nbsp;Can the goods purchased with pre-sale goods be shipped separately?
A: We will wait for all the produts are available to ship. If the goods are ordered with the pre-sale goods, we will deliver them together after the arrival of pre-sale goods. If there is an urgent need for goods, please place the order separately from the pre-sale ones.

Q: I have not received the confirmation email.
A: Generally, you will receive the&nbsp;order confirmation email from us&nbsp;within two workdays since you place your order at latest. If the e-mail is not delivered, please refer to the following conditions.Please check the content here.