K9 Natural Ltd is voluntarily recalling four batches of the K9 Natural Frozen Chicken Feast 2.2lb and 11lb bags that was imported into the US market in June 2017 because they have the potential to be contaminated with Listeria monocytogenes.

Listeria monocytogenes is an organism that can cause serious and sometimes fatal infections in humans and animals. Symptoms of infection may include nausea, vomiting, aches, fever, and diarrhea, and may lead to most serious issues such as meningitis and abortion. Healthy people and animals can be infected, and some are more susceptible, including young children, pregnant women, frail or elderly people or others with weakened immune symptoms. Animals that become ill with Listeria monocytogenes could display symptoms similar to humans.

Listeria monocytogenes can affect animals eating the product and there is risk to humans from handling the products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to the products.

No pet or human illnesses, injuries or complaints have been reported to date.

If you have any symptoms after handling the recalled product, please contact your healthcare provider. If your pet has consumed the recalled product and has any symptoms, please contact your veterinarian.

The batch number and expiration dates are stamped in the bottom left on the back of the pack. You can see examples of packaging and where to find the batch number here;

Purchasers are encouraged to check the batch code to see if their product was affected. Pet owners who have product matching these batch codes should stop using the product and return the unused portion to the place of purchase for a full refund or replacement. Consumers with questions can contact us at 1 888 345 4680.

At K9 Natural, the safety of our products, pets and customers is paramount and we pride ourselves on providing the highest quality food made of the highest quality ingredients. We are disappointed that this situation has occurred and K9 Natural remain committed to ensuring high levels of product quality and cleanliness right from the farm to the retail store.

At K9 Natural Ltd we take the safety of pets and their owners incredibly seriously and we pride ourselves on providing the highest quality food made of the highest quality ingredients.

The batch in question passed our testing protocol prior to being released for distribution. This protocol includes passing clear tests for Listeria monocytogenes as well as clear tests for other pathogens. We have retested our retention sample of this batch in New Zealand and it has also tested clear of Listeria monocytogenes.

Regardless, in the interest of the safety of our Pets and their families we have decided to voluntarily recall the affected batch, and also include all other batches produced on the same day between our standard sanitised cleaning protocols.

At K9 Natural the safety of our products, pets and customers is paramount, and we have several steps throughout our manufacturing process to ensure product quality and cleanliness right from the farm to the retail store. These include testing key raw materials for pathogens prior to purchase. Every batch of frozen raw product destined for the United States market has samples tested for Listeria monocytogenes, and each requires a ‘not-detect’ result before being cleared for export. Testing is conducted by an accredited independent laboratory, and we can confirm upon reviewing the test results for this batch again that it passed this pre-requisite for our business. The retention sample from the production batch in question has also returned a ‘not-detect’ for Listeria monocytogenes.

We are deeply disappointed that this situation has happened and once the immediate priority of recalling the product is underway, we will carry out a detailed investigation and put steps in place to ensure it doesn’t happen again.

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Comments 2

K9 Natural has the cleanest supply chain in the world, and is the only company allowed to transport raw, untreated food like that across borders due to their high safety standards. The fact that their food was tested TWICE, both before and after leaving the facility and still found no Listeria shows they are doing everything they can to ensure their food is pathogen-free. There is something more going on here, with these raw food recalls one after another in short succession, and I don’t see that it has anything to do with the raw food manufacturers themselves. Most of them have test and hold procedures that far outweigh the safety standards of most kibble.
This is one of my top three ultimate favorite pet food companies for high quality, superior nutrition, and ethical standards. I have absolutely zero concerns about their ability to continue to feed my dog safely.

I am getting so tired of the FDA’s useless witch hunt against raw food companies, most of which take far more precautions to ensure the safety of their foods than any kibble company ever would. They are wasting time and money while animals are dying from kibble.