Frequently Asked Questions

You get a free trial period to explore Agorapulse at no charge, no risk, no obligation, and no credit card needed! After your first 14 days of trial, you can renew your trial once for another 14 days (instructions here). Your trial, by default, includes up to 10 social media profiles, up to 2 internal users, up to 300 active ads per Facebook/Instagram profile, and access to 1 shared calendar.
If you need more space for social media profiles or internal users while you’re on trial, please contact us here to upgrade your trial.

If you’re not happy with Agorapulse, nothing! But, if you are, we recommend subscribing before your trial ends under the Settings in your dashboard -- you don’t want to lose all of the hard work you’ve put into the tool! Here are detailed instructions and screenshots on how to subscribe.

You can subscribe in-app via credit card (Visa, Mastercard, or AmEx) or PayPal through our secure online payment system. No contracts or commitments necessary — and you can cancel at any time. If you subscribe to a monthly plan, your premium will automatically recur each month on the anniversary of your subscription.

We offer the option to be invoiced for your subscription for our Medium, Large, X-Large or Enterprise plans. We accept payment via EFT (no checks). To cover administrative costs, manual invoices are available only for annual plans without the annual discount. This means your invoice will be the monthly cost of your plan multiplied by 12.

Yes, if you pick monthly billing then the subscription is month-to-month, renewed automatically. However there's no commitment and you can cancel anytime. If you pick annual billing, you're committed for the next 12 months. The annual subscription is pre-paid for one year with a discount of up to 20%.

Yes, you can. Each additional competitor is US$5/mo. You will be able to compare Total Fans, Talking about this, Fan posts, Page posts, Interactions, and Engagement. You can learn more about how we calculate these metrics here.

The shared calendar add-on provides you with an external content approval process in which you can provide your clients, for example, the ability to view their profile(s) content schedule, send your clients content to be approved, and more, all without the need for the client to login to Agorapulse.
All plans include one free shared calendar. Each shared calendar add-on is US$19/mo and includes an unlimited amount of users and profiles. For example, if you want to use the shared calendar for 3 clients, then you’ll want to add-on 3 shared calendars to your plan. Their entire team, whether it includes 2 team members or 10, would then have access via a magic link to view all of their profiles’ scheduled content and be involved in your content approval workflow.

Our Support team works around the clock 7 days a week with an average response time of 25 minutes. Our Large and Enterprise plan will receive priority chat + email support as well, which typically means a lower response time and the ability to have access to chat Support directly in the platform.

With each Facebook page, Twitter profile, Instagram profile, and LinkedIn company page you add into Agorapulse, a click on “Reports” will give you all the actionable data you need to evaluate your efforts on social. You can view a sample Metrics Report here and a sample Content Report here. You can download your reports any time you’d like.

Yes, you can publish directly to your Instagram business platform, just like the other platforms! However, Instagram does not allow access to direct publishing for personal profiles. Here are instructions on how to change your personal profile to a business profile.

Unfortunately, we do not provide RFPs at this time. We are a self-service software solution, so in lieu of an RFP, we offer a free-trial that can be extended once when more evaluation time is needed. For Large and above plans, we also offer personal demos.