A channel for every conversation

Organized conversations

Channels can be divvied up by team, project, client, or whatever else is relevant to your organization.

Team members can join and leave channels as needed — unlike lengthy email chains.

Threads keep side conversations from derailing the topic or project at hand.

“Hundreds of people are contributing across the world with many stakeholders who need to stay informed. The ease of communication that Slack provides helps support the teams that are delivering value at this pace and scale.”

Sherry Taylor, Executive Director, Technology at Ticketmaster

Example usage of universal search.

vacation policy

Clear

MessagesFiles

190 results

Most recent

announcements— Sep 19

Matt Brewer8:21 AM

Good news, everyone! The vacation policy has been updated to reflect our new accrual rates.

❤️24 reactions4 replies

ask-acme-leadership— Jan 02

Lee Hao12:30 PM

I’m seeing some feedback about our new vacation policy. A few thoughts on why we changed it for this upcoming fiscal year…

new-hires— Dec 04, 2017

Zoe Maxwell9:45 AM

Here are some links for your HR orientation later today. We’ll cover the vacation policy, PTO requests, and personal days.

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People

Emma Stevens

Matt Brewer

Steve Young

More…

Channels & direct messages

general

announcements

ask-acme-leadership

new-hires

More…

Date

Starting

Ending

Search turns conversations into common knowledge

Searchable history

Search everything that’s been posted in channels or your messages. Learn the context of past decisions or see if someone’s already solved the problem at hand.

Even if you archive or leave a channel, its contents are searchable for future reference. Your conversations become common institutional knowledge.

Example of the Salesforce app used in a Slack workspace

Acme SitesLee Hao

Channels

announcements

big-wins

business-ops

contract-faqs

general

new-accounts

sales

Direct Messages

slackbot

Noelle Kelly

Steve Young

Terrance Perez

sales

Lee Hao@Liza what opportunity are you focusing on this week?

Liza Dawson/salesforce BigCo

SalesforceAPP

BigCo | Opportunity

Account Owner:

Liza Dawson

Annual Revenue:

$5,000,000

Industry:

Retail

Type:

Potential Customer

Show Account

Work faster with your tools in one place

Your tools and services

Bring important information and alerts into relevant channels by connecting services like Zendesk, Salesforce, JIRA, and more with Slack — including your own proprietary software.

With tools connected to channels, you can add meaningful context to conversations and complete simple tasks right from Slack.

“Slack is not only great at connecting people, it’s great at connecting the tools and the systems we already have.”