Felicity mediates employment, workplace and labour disputes, as well as small claims and fast track commercial disputes, independently and through CEDR, In Place of Strife and Oxford Mediation. She has also worked withCMP Resolutions She has conducted mediations in a wide range of organisations in the public and private sectors. Felicity’s settlement rate is close on 100%.

Felicity is a member of The Court of Appeal panel of mediators in the UK. Mediation in the Court of Appeal applies to all personal injury and contract claims up to the value of £250k for which permission to appeal is sought and obtained (or adjourned).

Felicity trains independent mediators internationally and in the UK for CEDR and for Conflict Dynamics in South Africa. Her work in South Africa was recognised in 2012 when CEDR awarded Conflict Dynamics the ADR Trainer Award.

Felicity also trains mediators and conciliators for the International Labour Organisation She has trained mediators in South Africa for the Independent Mediation Service of South Africa, the Commission for Conciliation Mediation and Arbitration, and the Arbitration Foundation of South Africa. Felicity is a partner in Conflict Dynamics, a training company founded in 1996, which specialises in conflict management and dispute resolution skills training.

Felicity has worked in the field of industrial relations, and has the following qualifications:

MA in Industrial Relations (1985) University of Warwick

BA (Hons) (1981) University of the Witwatersrand (Wits)

Higher Diploma in Labour Law (2003) (Wits)

Certificate in Industrial Relations (1984) (Wits)

Felicity has a number of publications to her name. Commercial Mediation : a user’s guide was published by Juta in 2012 and in 2016, co-authored by Brand, Steadman and Todd. In 2008 Felicity wrote a Handbook on Alternative Dispute Resolution for the ILO. She was a co-author of Labour Dispute Resolution published by Juta in 1997, second edition 2009. Felicity was a contributor to Dispute Resolution published by Juta in 1993.