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Dec 11, 2014

Delta's New Service Offerings

Forget everything you thought you knew about flying Delta. Beginning March 1, 2o15, the airline will modify its existing levels
of service and add a few new ones, to bring ticket offerings to a
whopping total total of five choices. If that's overwhelming to you, don't worry. We've broken it down.

Delta One

DeltaDelta One's claim to fame is its lay-flat beds.

Delta One is the top tier of the new service choices, occupying the
spot of what was formerly called Business Elite. Like Business Elite, it
offers fancy lay-flat beds and priority boarding, as well as other
amenities such as a Tumi travel kit, bedding provided by Westin, and
chef-curated menus.

Access to WiFi and Delta's premium entertainment suite, Delta Studio, also comes with the ticket.

Delta One will be available on long-haul international flights, as
well as domestic flights between New York's JFK and Los Angeles or San
Francisco.

First Class

DeltaFirst Class offers ample legroom and many of the benefits of Delta One.First
Class comes in below Delta One and has been upgraded with spiffy new
quilted seat covers. It comes with many of the benefits of Delta One,
apart from the beds.

Meals are included on flights longer than 900 miles, and premium
snacks are served on flights longer than 250 miles. First Class
travelers will also have access to power outlets on many planes, as well
as preflight and inflight beer, wine, and spirits.

Like Delta One, First Class provides access to WiFi and Delta Studio.
First Class customers will also have access to a dedicated overhead
compartment space.

First Class will be available on all of Delta's domestic routes.

Comfort Plus

DeltaThink of Comfort Plus like a middle-of-the-road class, sandwiched between Economy and First Class.Delta's
Comfort Plus is a new level of service, a hybrid of economy and First
Class. Not quite as much legroom as First Class, but about four inches
more than economy. Call it "Second Class."

Priority boarding (after First Class and Delta One), dedicated
overhead space, complimentary beer, wine, and spirits, and "premium
snacks" on flights longer than 900 miles round out the perks.

Like in Delta One and First Class, flyers get access to the Delta Studio and WiFi.

Long-haul international flights offer meal service, a sleep kit, and
extra reclining room. The JFK to Los Angeles route also includes a sleep
kit and a "Luvo" snack wrap with frozen yogurt.

Economy and Economy Basic

DeltaDelta has broken down Economy into two tickets: Main Cabin and Basic.Main
Cabin Economy and Basic Economy are the last and least of the
offerings. Both services occupy the "main cabin" area, and offer
complimentary nonalcoholic beverages and snacks, as well as access to
WiFi and Delta Studio "when available."

Passengers in both classes can buy food off the Eats menu on flights longer than 900 miles.

But that's where the similarities end. Unlike all other service
offerings, with Basic Economy you can't select your seat before you
board — it will be assigned at check-in.

You will also not be able to change your ticket. At all. Ever. No refunds.

As for regular economy (what Delta is calling "Main Cabin"), you
still get to choose your flight and have some flexibility with changes
or cancellations. On long-haul international routes, you even get meal
service, a choice of wine, beer, or spirits, and a sleeping kit. So it's
not all that bad.

Delta hopes to finish upgrading its fleet of planes for the new levels of service by mid next year.