Fantasic Customer Service from Amazon.com

I think, much too often, we’re very quick to share a negative customer experience, but don’t shout out the good ones nearly enough.

I do a lot of shopping, both physical and digital with Amazon.com, and I’ve had a snarky comment or two about them in the past.

For the sake of fairness, here’s the transcript from the six-minutes of exceptional customer service I received from their online chat support, today…

(Note the “above and beyond” highlighted in red.)

Sometimes, good stuff happens, too…

JustPerry

My Initial Question: Last summer, I pre-ordered the instant movie, “Chef.” A while later my wallet was stolen and I had to cancel my credit cards. Before my new one arrived, Amazon tried to charge me for the movie and the purchase was declined. Now, when I try to buy the SD movie (with a new card on file), I get an error message telling me that I can’t because I’ve already purchased that title, but I didn’t!