FAQs

Do you offer loan equipment if my machine needs to be taken away and fixed?

We can, on occasion, offer a loan system where there is availability for equipment such as an autoclave, with a small renting fee applied. Unfortunately, we are unable to offer this on all equipment.

What maintenance plans do you offer?

We currently offer 6 months and 12 monthly maintenance schemes

What happens if my equipment has a fault straight after a service visit?

We offer a one-month warranty on any service/ call out visits (not including parts)

For Example: One of our technicians visits your practice to carry out a service on your equipment. If for any reason you experience a problem within a month of this visit, you will not be charged for the return call, but will for any parts needed to rectify the problem.

Can I ask for advice without having a call out?

Yes. One of our service centre technicians will be happy to help over the phone but any advice or answers needed.

Are you able to make visits on weekends or evenings?

Our opening hours are 8.30am to 5.00pm at Burtons HQ, although some of our field technicians do visit practices out of those hours if prearranged. We do not work weekends.