Children’s audio guides

Available in Spanish and English, including an introduction and explanation of 21 masterpieces from the Collection

Free loan service when rented by an accompanying adult

Group guiding system (microphone and earpiece)

Compulsory use for group visits, except school groups

Price: €1 per person

Sign guides in LSE (Spanish Sign Language)

For visitors with hearing impairments

Including an explanation about 50 masterpieces from the Collection

Free loan. Limited availability. Bookings made at the Visitor Assistance Centre +34 902107077 or by writing to the following email address: cavmuseodelprado@pyrenalia.es

Adapted audio guides with hearing loop

For visitors with a hearing aid or cochlear implant

Prices: see audio guides

Locker Service and Cloakroom

The Museum has a free locker and cloakroom service available at all access points. Visitors can leave coats, bags, umbrellas and other objects that, either for comfort or security reasons, cannot be taken inside the exhibition rooms.

The following cannot be left in the lockers:

Backpacks, suitcases or bags that are too big to pass through the security control scanner

Food or drink

Art objects (sketchbooks, sculptures, etc.)

Firearms or dangerous materials.

The Museum is not responsible for damages or the deterioration of fragile objects inside bags and luggage kept in the lockers

For those that make a request, the Museum has baby seats, wheelchairs and free walking sticks available to facilitate the visit

Accessibility

The tour around the Museum is adapted for people with physical impairments, with the exception of certain areas connected to the Villanueva building that make adaptation difficult due to their design features. Solutions are currently being analysed.

The Museum has adapted toilets available

A free loan service for wheelchairs and walking sticks is available in the Locker area

A sign guides and audio guides service with hearing loops for people with hearing impairments