FAQ

What does the pricing on the site include?

Unless otherwise specified, the pricing for each item is for a one-color, one-location standard imprint. This pricing includes any set-up, layout proof and running charges for the item.

What if I want to add my department, web address and/or phone number to the logo?

If the imprint area on the item chosen permits, we can easily add your web address and/or phone number. Please indicate the web address or number in the comments section. We will add it to your art and you can approve or edit the new copy when you receive your art layout proof.

How soon will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single-color imprint after you’ve approved your artwork. If you need an item sooner than the production time indicated, or if you have any questions, contact us and we will do everything we can to help.

Can I rush my order?

We will do everything possible to help you make a specific delivery date. In some cases, you will have to pay a rush fee or pay for rush shipping. Please keep in mind that not all items are available for rush production. Please contact us to discuss your specific rush requirements.

How will my items be packaged?

Most items are bulk-packed. In most cases if the items are packaged in a gift box, it is indicated in the product description. If you need special packaging, please contact us; it may be available for an additional charge.

What if I don't see what I want?

We have selected a wide variety of products that should fit most needs. However, if a special event item is required, please call or email us to discuss your special requirements.

How do I know how much the shipping charges will be?

Once we receive your order we will provide a price quotation/authorization that will include the estimated shipping charges.

Are there any additional charges?

The pricing shown on the site includes any set-up, layout proof and running charges for your order. You will be charged only for the quantity of items received and the shipping. If you require special rush services, there may be an additional charge. If you would like to have a 2 or 3 color imprint on an item we will provide the appropriate estimate for your approval.

What if I receive more or less than I ordered?

Unfortunately, certain imprinting processes cannot stop on an exact number, but you are charged only for what you receive. The industry standard is ±10 percent per item.

Is the color of the item on the site accurate?

Photos may not show the true colors, especially for wood, neon, pearlescent, transparent and translucent colors.

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact us and we’ll be happy to help.

Will I see a proof before my order goes into production?

Yes. Unless it is an exact reorder, you always see an e-layout proof of your item, which must be approved by you before we proceed.

Can I order in quantities smaller or larger than those shown?

For each item, we have provided the minimum quantity that can be ordered. If you need larger quantities, please contact us, and we will check if inventory is available and provide you a quote for that quantity.

What if i'm unhappy with my order?

If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact us and we’ll rerun your order.

How do I pay for my order?

Payment must be received with your signed price quotation/authorization to proceed via credit card.

Can I order items that are blank?

Yes, you can. Minimum order quantities will apply, but there will be no set-up charge. On certain items, the cost will be about 10 percent less, as well. It is best to call or email us with the order information for an estimate.

Some of my items were damaged in shipping. What's the next step?

Contact us immediately so we can begin the claim with the shipper. Do not refuse a package, as this will cause further confusion. We may require that you ship the items back or provide photographs of the items or packaging. You may also be asked for a physical count of good vs. damaged items. We will either refund the cost of damaged items or issue a reprint, at our discretion.