4 Replies

So you just want to stop it from sending emails our to people. Just disable the outgoing server in the Helpdesk settings. Of course, then you won't get emails about new tickets, new comments, etc.

If, however, you want to disable the whole 'autocreation of tickets' part, you should probably create a separate email address for spiceworks to send out it's emails separate from your helpdesk email account.