Help Your Field Teams with Lean Offline Scenarios for SAP CRM

by Thilo Berndt, Solution Manager, SAP CRM

March 15, 2008

Find out how you can build lean offline scenarios to support your mobile workforce without implementing a full offline CRM solution. Instead, you can combine some of the standard tools in SAP CRM 2007, such as the Web service tool and Document Template Designer, to enable this functionality.

Key Concept

SAP CRM 2007 offers standard tools such as the Web service tool and Document Template Designer that allow you to flexibly extend your standard processes. By combining several of these tools, you can, for instance, support your mobile workforce with the necessary data at its fingertips. In addition, the use of SAP Interactive Forms by Adobe allows you to support the creation of documents in an offline environment, such as a sales manager creating a customer visit report while waiting in an airport lounge.

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Thilo Berndt

Thilo Berndt is a solution manager for SAP CRM Solution Management in Bangalore. He is a graduate of the business school at the University of Mannheim, Germany. Thilo has worked at SAP since 2002. Currently, he is responsible for the SAP CRM enterprise service-oriented architecture strategy and the Web service tool.