Veterinary Practice Administrator

Under policy direction from the Practice Owner, the Office manager performs a wide range of difficult to complex administrative activities related to hospitals providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations.

Knowledge, Skills and Abilities:

Customer service.

Human resource skill.

Financial budget management.

Knowledge of sales and marketing techniques.

Good communication skills, both written and oral, goal oriented

Background in managing service oriented operations.

Ability to plan, organize and effectively present ideas and concepts.

Ability to take information obtained from clients, staff, and other sources, discern that
which is credible and assess the hospital and its operation objectively.

Must be able to handle multiple tasks at once, and deal with high levels of stress in an
environment of changing priorities.

Education and Experience:

College degree preferred, CVPM highly preferred.

Must have a minimum of 5 years experience in medical care facility operations management with profit and loss and HR responsibility.

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals.

Staff Management –

Hiring with appropriate references, under direction of Practice Owner.

Ensure that system of pulling charts, authorization forms for boarding, grooming, surgery, laboratory, x-ray, euthanasia, etc., callbacks, client cards and filing is in place and all receptionists are in compliance.

Responsible for follow-up and corrections on reminder cards, statements and any other returned mailings.

Financial Management:

Monitor the cost of purchasing so the practice operates within budget.

Monitor staff scheduling so the practice operates within budget.

Monitor and approve all expenditures within guidelines.

Review the income statements and other financial data to find ways to improve revenues and profit margins.

Oversee petty cash control and all other accounting functions established.

Review charges on a daily basis to ensure that all charges have been captured.

Either directly prepares or supervises the preparation of all business accounting reports and transactions. Audits both the preparer and the hospital personnel performance to assure that proper methods and techniques are being used.

Periodically reviews fee schedule for services, products, and increases or changes as necessary.

Reviews and/or purchases supplies and equipment assuring that a periodic review is made to assure that optimal prices are obtained.

Marketing Management:

Works with Practice owner to create marketing strategy, assesses success of all current marketing initiatives

Works closely with the staff to implement marketing initiatives, utilizing training, motivation, and incentives.

Facility Maintenance:

Oversee the maintenance/housekeeping of the hospital for orderliness and cleanliness of both the inside and outside of the building.

Our Address

Our Mission

At East Padden Animal Hospital, our mission lies in embracing and strengthening the human animal bond by providing exemplary care for our patients. We will be their advocates and will welcome owners to be an integral part of their pet's care. In our every decision, we will act with respect, dignity, and honesty, always remembering that pets are our family.