Worried supermarket will take action over loss of temper

Q: I went to a large supermarket chain and used a photo machine for passport photos. The quality of the photos was very poor. I asked for a refund and had an argument with one of the managers. I stated that I would go to another supermarket chain to get some more photos and show that it was bad quality. I did this and returned to the previous supermarket but there was a different manager on duty who initially refused to give a refund. They did state that they would call an engineer to fix the machine and that that they may issue me with a refund to the cost of £5. I do not want to take the issue further but before I left the supermarket I swore and threw the photograph onto the machine. Could the supermarket now come back to me and take this further because of the way I acted?

A: It is unlike to go any further given the minor nature of the incident. It would be wise for you to not to go back to collect your photos if you are happy to agree to this as the supermarket may ban you from visiting their store if they are not happy with the way that you spoke to the staff members. Your frustration with the supermarket is understood as they were speaking to you in an intimidating and dismissive manner, but you should not have sworn and tried to avoid confrontation. You were potentially correct in accordance with the Sale of Goods Act whereby the product was not of satisfactory quality, but it would be wise to wait to see if you hear from the supermarket further before taking any other action.

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