Concierge

Waldorf Astoria

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

Stay current with all hotel services as well as daily VIP requests and special events

Ensure orderliness and safety guidelines around the lobby and front door areas

Provide support to Management as required, in cases of emergency

Project a professional manner with an emphasis on hospitality and Guest service

Maintain a clean, healthy, and safety working area

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Job Requirements

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a variety of different work situations

Ability to work on your own and as part of a team

Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!