Delivery Information

All PreppyPaws products are sent from the partners who manufacture or distribute the items straight through to the PreppyPaws HQ for processing.

We believe that the delivery of your order should be fairly priced, so we have worked hard with all our partners to minimize costs and we are proud to offer FREE Mainland UK Shipping*.

We also ship internationally, however unfortunately for countries outside of the UK, there is an additional shipping cost (which will be outlined in the checkout) and shipping times may vary from those of UK shipping times.

As we source our items from suppliers from all around the world, we receive all orders at our HQ first for us to verify it's according to the order placed and that the items are in good condition. If multiple items have been ordered in one order, we will wait for all of them to arrive so that our customers will receive them all together. We then wrap the items up and send them through to our users from HQ. This is the reason why delivery on standard items is normally fifteen to twenty working days (15 to 20 days)** this includes order confirmation, item processing time (approx. 5 to 10 days depending on order volume) and delivery at its destination, and within 30 days for exclusive or custom made items. However, as we have partners shipping from all over the world, selling weird and wonderful products, delivery times may sometimes need to be extended if the product is large, or heavy. On another note, we commit to deliver all our items as promptly as possible, so we ensure to provide live parcel tracking on all products in store.During Holiday Period in UK for PreppyPaws and Local/National Holidays for our Off-shore suppliers, Delivery Times may be extended.

*Items between 5kg and 25kg incur additional shipping costs due to the size and excessive weight of the products.

**Any orders placed from outside the United Kingdom will experience an additional delivery time of approximately 10 days, as we process these items at HQ within the UK prior to them being shipped overseas to their final destination. We will of course attempt to ship them sooner if possible.