10 Social Media Statistics That Should Shape Your Social Strategy

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83% Of Twitter Users Expect A Same-Day Customer Service Response(Salesforce)More than 88% of consumers are influenced by other consumers' online comments. Jeff Bezos once said, "If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000." In our always-connected world, businesses need to be even more attentive to customers online than they are offline. Read >

The Landscape Of Social Login And Sharing (Gigya) Did you know that for online retailers, Facebook accounted for 79% of social logins during the second quarter of 2013? However, Facebook held a much smaller share (52%) of social logins for media websites, followed by Twitter (23%) and Pinterest (18%).