Escalations:

If a service order falls outside of normal provisioning time frames, or if a trouble ticket falls outside of response or repair service level agreements, use this escalation path*.

* Master Agents will receive their own Escalation Path from their Channel Manager, which will include your dedicated team contacts, in addition to the path provided at this link. Please refer to your Master Escalation Path whenever possible.

Resources

“One of the reasons we’ve chosen MegaPath as a strategic partner for CNSG is the ability to satisfy so many different clients’ needs with their product set.”

* Master Agents will receive their own Escalation Path from their Channel Manager, which will include your dedicated team contacts, in addition to the path provided at this link. Please refer to your Master Escalation Path whenever possible.