Yesterday on Tuesday May 17th, I had the pleasure of flying on United for the very first time, and I have to say it was quite the first impression.
I flew from PHX to LGA via Denver.

On my leg from Denver, I boarded United #406 bound to LGA. Before pushback, the captain of the flight gave a hell of a "welcome aboard" speech. It was a big deal for me because I personally like it when the folks up in the cockpit take the time to talk to the passengers.

Throughout the rest of the flight, the captain would give us an update on our progress eastbound. Coming into LGA, the captain made us aware our surroundings (Statue of Liberty, the Manhattan skyline, EWR to the left). As we flew over Ground Zero he said something to the effect of, "...I would appreciate it if you can take a moment of silence for the heroes that perished on September 11th..." I thought this was really neat. I got the feeling that this pilot really loves what he does (what pilot doesn't), and is very personable with both his coworkers and passengers alike.

We followed the East River (yes, between Manhattan and Queens) and then made a sharp turn for the LDA runway 22 approach - it was more like a visual approach though. I thought this was rather odd because following the East River would bring the aircraft too close for it to make a turn. So I thought. I figured aircraft would be vectored to follow the Hudson instead. That explains the sharp turn to the right with the spoilers deployed to line up with 22

I know everyone has good stories and bad stories of their accounts on airlines they've flown. But I was left with nothing but good impressions of United. The cabin crew's friendly service, and most importantly, the Captain's effort to keep everyone informed on a regular basis made my experience EXCELLENT. I'd definitely want to model his style when I'm in his shoes.

Oh, by the way, Channel 9 was just the icing on the cake. I love United!

Although, not a UA fan myself. It's nice to hear that you had a great flight. I agree with you completely, it's the small things that make a flight great. Every airline has its problems with food, no PTV, etc. But as long as the crew does a great job as you mentioned, that's what counts!

Sounds like you had an awesome experience! I too love UA, and wish all the best for them. Most people who don't like UA have never tried them, or base their opinion on one bad experience. It is a great airline!