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Ordering Information

Print Information

Every print ordered off of Goldenwolfen.com is personally signed in gold pen by the artist. All printing and matting from this website is done by the artist herself.

Print Specs

Regular Prints – Printed on 8 1/2 X 11 Epson Ultra Premium Presentation Paper Matte. These are ‘open run’ prints, meaning that they are only signed and are unlimited in quantity. Due to the dimensions of the image, the image may not take up all of the paper, but it will always fit the widest dimension of the printable surface.

Large Limited Edition Prints – Printed on A3 size (11.7″ X 16.5″) Epson Ultra Premium Presentation Paper Matte. These are ‘limited edition’ prints that are signed and numbered. The number of the run signifies how many of those prints will be made (a run of 200 or 500, for example), thus the print is of limited quantity and therefore more valuable. Once the run is out, I will no longer make any more of those large prints. Due to the dimensions of the image, the image may not take up all of the paper, but it will always fit the widest dimension of the printable surface. I usually will trim off any excess “white” paper for easier framing.

Regular Matted Prints – Same as the ‘Regular Prints’, but these are matted with Crescent Mat Board (mat board is a type of pressed paper board that comes in many colors) and backed with foam board, ready for framing. When possible, I try to mat these prints in standard frame sizes, mostly 11″ X 14″. Smaller or odd-sized prints will be of other dimensions (9″ X 14″ or 7″ X 14″) which are non-standard sizes. All matted pieces are protected by a clear bag with a sealable flap.

Large Limited Edition Matted Prints – Same as the ‘Large Limited Edition Prints’, but these are matted with Crescent Mat Board and backed with foam board, ready for framing. When possible, I try to mat these prints in standard frame sizes, mostly 16 ” X 20 ” or 10″ X 20″. Odd-sized prints will be of other dimensions (13″ X 20″or 11″ X 20″) which are non-standard sizes. All matted pieces are protected by a poly clear bag with a sealable flap.

About Mats

Mat board is a kind of pressed paper or card board that comes in many colors that is cut to the dimensions of the print, making a kind of border around the image which presents it well (see a picture of matted prints here). Many colors of mat board are available, and I select the colors that best compliment the print in my opinion. You may request specific mat colors for your matted prints, however I cannot guarantee I will have that color in stock. If you request a certain color and I do not currently have it, I will let you know what I -do- have and give you the option to either wait, or choose another color. The prints I offer are matted with a single mat color, though I will do double mats when I am framing them myself. You can always take your matted print to a framer and have them do double, triple, or even quadruple mat it to make a great presentation.

These matted prints are backed with a thin foam board that is lightweight and sturdy and acid free, however this does add to the overall thickness of the piece. When selecting a frame, please wait until you have the print in hand so you’ll know if it will fit the frame or not.

All matted prints are sealed in a protective poly Clear Bag. These bags are meant for protection only as they do get scuffed or torn rather easily. I highly recommend that once you get your print that you remove the clear bag and have the print framed under glass or plexiglass for the best protection and presentation.

Framing

I now offering framing as an option on my prints. However, if you would like to frame your own prints, here are some guidelines. As stated above, I do mat my prints in standard (12 X 16, 16 X 20) frame sizes -when possible- for easy framing. Please note that unmatted prints do not frame well themselves!!! So if you ordered a $15 regular print (which is printed on 8 1/2 X 11 paper), and put it in an 8 1/2 X 11 frame, there would be white paper areas showing, sometimes large ones. It just doesn’t look good. If your intent is to frame the print, please order an already matted print, or be prepared to have a framing shop do it for you (or yourself, if you know how). I DO NOT recommend framing the ‘loose’ prints by themselves simply because, due to the dimensions of the image, it -never- measures the exact dimensions of the paper. There will always be white border areas, and that just looks bad in a frame.

How To Order

Please browse my artwork in the “Galleries” section. You will see next to each image a drop-down menu. Select what you would like to order and click the “Add To Cart” button to the right of the image. The item should appear in the Shopping Cart on the left hand column of the page. When you are ready to check out, click the “Checkout” link below the list of items. Follow the checkout instructions from there. For matted prints, if you have a specific color you would like, please specify that in your order. Otherwise, I will choose for you. If you do not wish to use the Shopping Cart, you may e-mail me with your order, call the studio to order, or you may send your order through regular mail. Mailing information is below.

Payments

Goldenwolfen.com accepts all major credit cards, PayPal, or *money order.

Make money orders out to:

Christy Grandjean

and send them to:

Goldenwolf Art
P.O. Box 739
Cedar Crest, NM 87008

*No artwork or merchandise will be shipped to you until I have received your payment, and it has cleared at the bank.

PayPal

I do gladly accept PayPal. To order using PayPal, please use the shopping cart and include a comment that you would like to use PayPal. I will give you a final total, including shipping, and will send you a payment request to your e-mail.

Shipping

Shipping in the shopping cart is pro-rated per the table below, meaning it is not automatically added to your total in the shopping cart!

Between July 1st – October 1st, please allow 4 – 8 weeks for shipping (no, I am not kidding about this)! Otherwise, please allow 1 -3 weeks shipping time for all orders. If you need your order right away, please let me know! This is because I make many of my own products by hand and I do a lot of shows all over the country, especially July – September (which means I am not home a lot). I will ship your order as soon as I am able to, so please be patient! If you cannot wait for an item, please let me know and we will work something out.

I generally ship all of my orders through the U.S. Postal Service and FedEx. Orders sent through USPS are sent via Priority Mail for safe delivery, with Delivery Confirmation. Large prints shipping within the US are sent via FedEx. All others are sent via USPS. I also ship internationally.

International Shipping

Please understand that while I will do everything in my power to ship your international order properly, shipping internationally is -always- a risk. There is no guarantee your item will arrive undamaged, or will arrive at all! If you are willing to take that risk, I will gladly ship anywhere that the United States Postal Service will ship to (which is pretty much everywhere). You are responsible for all fees and duties. Unless you specify otherwise, or unless the package is too large to ship normally, your order will be shipped First Class, which is the least cost to you. I can also ship via Priority Mail or International Express Mail, which are usually a lot more. Please let me know if you would like either of these options and I will let you know the shipping cost. I will let you know when your item ships so that you will have an estimation of when it will arrive.

Shipping is pro-rated, meaning it will be added to your order after you submit it. The charts below will give you a ballpark on the shipping, but actual shipping charges will vary by location and the amount/size of prints being shipped.

US (Domestic) Shipping

8.5 X 11
Unmatted Prints

Shipping
Cost

1 – 3

$7

All Matted Prints &
Large Unmatted Prints

Estimated Shipping
Cost

1 – 2

$9 – 12

3 – 5

$14 – $25

6+

Contact Me

International Shipping

8.5 X 11
Unmatted Prints

Shipping
Cost

1 – 3

$16

All Matted Prints &
Large Unmatted Prints

Estimated Shipping
Cost

1 – 2

$25 – 35

3 – 5

$37 – $45

6+

Contact Me

All prices are in US Dollars. Duties and
any other charges are the responsibility of the recipient.

Returns and Refund Policy

If your print(s) arrives damaged, or you are unhappy with the product, I will happily replace the product or give you a credit in the store for another item. Sorry, I do not give cash or credit card refunds. If you would like to return an item, please e-mail orders@goldenwolfen.com for more info.

If you have any additional questions, please e-mail orders@goldenwolfen.com for more information.