It's not just service with a smile but service with cultural sensitivity.

In an increasingly global world and with growing diversity among customers, tourism organisations
have been turning to cultural training, as a way to strengthen organisational capacity to enter new
markets, lead diverse teams and deliver culture-sensitive service.

Living Cultural Solutions Ltd is a training agency, with considerable
experience delivering cultural training and offering consultancy to organisations in Europe and the
Caribbean. Through our Triple A training we show hotels and other tourism organisations how to
improve service quality and productivity through the delivery of culture-sensitive service. This
is a smart way to increase cultural knowledge, strengthen intercultural skills and develop appropriate
cultural attitudes. Read more.....

About LCS

Living Cultural Solutions specializes in intercultural training, cultural awareness and cultural competence training, diversity awareness and management training. We provide support to businesses and organisations in how to optimise the benefit of cultural diversity to improve efficiency and productivity. Our training solutions help to create a culture-sensitive workplace for the delivery of excellent customer service. Through tailor-made cultural solutions we help eliminate misunderstandings and conflicts that may arise in a diverse workforce.

We Offer Training and Consultancy to:

Specific Training for:

Businesses - to show that customer service with cultural sensitivity will
affect the company’s bottom-line. It aims to raise the awareness of
service providers to the need to develop multicultural best practices in
the area of customer service.

Community Organisations - for community and faith-based organisations to
engender a mature conversation about Islam and its relationship to
Christianity.

Schools - to help students identify, appreciate and affirm the unique
features of different cultures, including their own.

General Cultural Awareness and Anti-racism Training

To enable participants in developing an understanding of culture and the
influence it has on their self-understanding, behaviour and, most
importantly, the way they make decisions.

The Whole Organisation Approach to Anti-Racism and Cultural Awareness

To assist participants in developing the knowledge and skills necessary
to implement appropriate strategies to combat racism and promote cultural
awareness in the workplace.

Cultural Intelligence Training for Managers

To help managers determine their cultural IQ. It also gives support and
guidance to managers by offering insight into how cultures impact on
self-understanding, work ethic and decision-making.

Intercultural Training for Healthcare Providers

To advance the intentions of the National Action Plan against Racism
(NPAR) and build on the intercultural healthcare strategy for the Heath
Service Executive.

Cultural Training with Travellers

To put the spotlight on the meaning and the consequences of living in a
space with many cultures.