On the login page of i2file.net, use the 'Forgot Password'
function to enter in your profile details. Shortly after the
details are submitted you will receive an email with your
username and the option to reset your password.

How do I update my account information?

To update your account information you will need to login first.
Once you are on the homepage, you can choose the function 'Change
Profile'. From here you can update all of your information with
the exception of your last name. To update last name you must
contact the support email at (support@i2file.net.)

There is a new attorney in our firm. Do we need to create a new account or can we just update the information in the account?

I2file does not keep firm registrations.
Each attorney is linked to their own separate ARDC#. Therefore,
you must create a new account for that separate attorney.

How do I add a jurisdiction to my profile?

On your homepage, you can select the function 'Subscribe
to Additional Jurisdiction' and you will then fill out the
necessary information to subscribe depending on your role (ie.
Attorney and Foreign Attorney)

How do I change my e-filing jurisdiction?

If you are already subscribed to the jurisdiction that you want
to e-file in, you can use the function on your homepage named 'Change
Filing County' to switch to the desired jurisdiction. If you are
not already subscribed to this jurisdiction, you must first
subscribe to the jurisdiction by using the function 'Subscribe
to Additional Jurisdiction'. Once you have done that, follow the
procedures to subscribe and go back to the homepage and select
the 'Change Filing County' function to change the
jurisdiction to the one you need.

I am trying to register but it says my number is already in use but I did not register for I2File. How do I fix this?

You were probably registered by someone in
your current or previous Firm. Your paralegal there or possibly
one of your partners registered using your ARDC number. To
resolve the issue, send an email to (Support@i2file.net). Include
your ARDC number in the email. Please use the email address that
you use when receiving notifications of filings and documents
from I2File. I2File will investigate the issue and send you an
email with the resolution.

Payment

I paid a fee, received a transaction code, and authorization code on case no. "**********". How do I view and print the document I requested?

Once you are logged into your account use the link 'Click
Here to Review Status of your Document Filings and Copy
Requests'. In this link you will find the transaction. Click on
the case # and proceed with the download.

I have requested a document from a certain case #. Is it free to request documents? If it is not free can I cancel my request?

Once this request is submitted we cannot
reject it on i2file. Jurisdiction can accept or reject the
request. However, depending on your jurisdiction, you may be able
to get these documents free of charge directly from the specific
court.

Does i2file charge any fees for e-filing?

I2File does not charge any fees. You still
have to pay statutory fees charged by jurisdiction. The fees are
covered by the jurisdiction subscription fees. If the
jurisdiction allows, i2file can take the payment of the statutory
fees and will charge a convenience fee which is determined by the
payment gateway. Another option is to contact your jurisdiction
directly about payment.

Does i2file store credit card information?

I2file does not store credit card
information. In order to pay a transaction you must enter the
credit card information each time. We only use the credit card
information for that transaction and that transaction only.

New Case/Document Filing/Request Document Copy

If I have a question regarding the case or document I filed who should I contact?

I2file does not control the filing once the
transaction has been filed. The transaction has been reviewed by
the clerks office by the respected jurisdiction. You must contact
them directly in order to have your questions/concerns answered.

How do I request a copy of the documents of an existing case?

Using the 'Request Document Copy' function you can request
the copies from the jurisdiction you are subscribed to. If you
are not subscribed to the jurisdiction correlated to the case you
need, you can click the function 'Subscribe to Additional
Jurisdiction' on your homepage and follow the displayed
directions.

I am in the process of requesting documents. What are the details of the maximum document sizes and amounts for each transaction for the different jurisdictions?

1) Click on Ok button of Missing Font Error message dioalog.
2) It will redirect to Adobe site.
3) At adobe site,Click on "Proceed To Download".
4) It will redirect to next page and click on "Download Now".It will give prompt for font package.
5) Click on "Save File" of font package and it will download that font package.
6) Install downloaded font package and then try to view the document. It will view the document properly.