Sometimes products are not available for immediate shipping. We will notify by email about the backorder status with an estimated ship date. At that time you may elect to wait for the product to ship or cancel your order.

What is your return policy?

No cash back, exchange only! You have 14 days, from the day you have received your package to exchange your item for another item or a site credit that is good for 12 months!

If you do an exchange, please be sure that you return the item(s) the way you received them, tags must be attached and item(s) must appear to be unworn!

Shipping

Orders are processed within 1-2 business days of being placed. We ship via USPS whenever possible and we ship via Fed Ex for International Orders. Please note that when you place an order we may be in contact with you to verify shipping and billing information and that will cause delays in processing your order if you do not respond in a timely manner. Certain orders will be fulfilled from various distribution centers and it will be noted.

Ground Shipping

Orders are processed within 1-2 business days of being placed. We ship via USPS whenever possible and we ship via Fed Ex for International Orders. Please note that when you place an order we may be in contact with you to verify shipping and billing information and that will cause delays in processing your order if you do not respond in a timely manner. Certain orders will be fulfilled from various distribution centers and it will be noted.

International orders should be paid by PayPal to avoid holds placed on unverified international credit cards. If your payment information is unverified, we may ask for further documentation including card issuer contact information. We Ship to the following countries:

We ship International Air via United States Postal Service or Fed Ex and packages are expected to arrive 6-10 business days. We can only provide tracking numbers for USPS and FedEx, which may be linked to tracking numbers provided by your local post.

Ultimate Hair Company DDU, “duties and taxes unpaid” and does not collect VAT, duties and/or taxes. If additional charges incur you are responsible for payment for your package to clear customs.

HOLIDAY SHIPPING

Ultimate Hair Company is closed for the Holidays and does not mail any packages on Christmas Eve, Christmas Day or New Year's Eve or New Year's Day. Express Shipping is not available from December 23- Jan 2.

UNAVAILABLE STOCK

Sometimes products are not available for immediate shipping. We will notify by email about the backorder status with an estimated ship date. At that time you may elect to wait for the product to ship or cancel your order.

RETURNS/EXCHANGES

We at Ultimate Hair Company are very proud of our products and believe in the integrity and quality of our hair. If something isn’t right with your order, please contact us at ultimatehairco@gmail.com and inform us of your issue. While we have a strict NO REFUND policy, we do allow for ONE product exchange within ten days of purchase or receipt on intact and unused hair still in the original packaging.

To make an exchange, please send your original order with a tracking #:

Send an email with the tracking information to ultimatehairco@gmail.com along with your desired product. We must approve the exchange prior to you sending the package and every exchange or return requires an RMA # which must be written on the outside of the package

You will be responsible for any additional shipping charges and the difference in the cost of the exchanged goods. All exchanges will be shipped standard rate once tracking information is confirmed.

Product Reviews

Customer Reviews

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Best investment youll make

Posted by Karen on 20th Jul 2016

I bought this hair on Friday got it on tuesday ive bleached it twice and the hair is just as soft as when i go it there is absolutely no shedding.

Best hair ever!!!

Posted by Courtisha (coco$ on 31st Mar 2016

I have to admit this is the best hair I've ever ordered! I've even felt the mink brand that they carry and omggg baby!!!!! They have the best shipping I've EVER EXPERIENDED
And I've been ordering hair for years now! The best $415 I've ever spent on hair!i will be a forever client!

Certified

Posted by Jasmine Stewart on 21st Feb 2016

This is my first time buying hair online and I absolutely love this hair. My main hair company from now on.

Exactly what I expected!

Posted by Aleah M on 17th Feb 2016

Love love love this hair! I was pretty skeptical for a long time with so many hair lines and not true to quality but I stopped being scared and ordered and I am in love! Thanks!

Love it

Posted by Unknown on 8th Oct 2015

It's great hair and the price is right

Really great Hair!!

Posted by Jess on 30th Apr 2015

Love this hair no smells, Has a beautiful natural shine to it and most importantly of them all I didn't experience Any Tangles at all.. Only Con was event though the hair is double weft the bundles wasn't to full so it wasn't as full as I'm use to but I'm still happy with the end results.... I get compliments left and right.. and shipping wasn't to bad... will definitely continue to order from Ultimate Hair....