Money deposited in books points, food points or campus points may be refunded to students
upon graduation, withdrawal from the University or account closing. The account will
be closed in accordance with University policy. At the time of account closure a $15.00
service fee and any other debts due to the University will be deducted from the balance.
The University does not process refund checks for under $3.00, therefore no refunds
will be given for balances $18.00 or less. A completed Account Closure Request Form
must be submitted to the Mocs Card Office for processing.

Returned merchandise purchased with the Mocs Card will be credited back to the account
for the amount of the return. Merchandise must be returned to the location where goods
or services were purchased and returns are subject to the return policy of the vendor.

How can I deposit money on my Mocs Card?

A debit card account balance can be activated by depositing cash into the ValuePort
Station located next to Food Services in the University Center and in the UTC Library.
Deposits may be made online with a Visa or Mastercard through GET.

Also, deposits can be made in person or by mail in the form of cash or check to the
UTC Bursar’s Office, 274 University Center. No interest will be paid on any balance
in the Mocs Card account.

Mocs Bucks / Club Funds: Rolls from Fall to Spring semester, cannot be used after the last day of Spring semester.

Print Points: Unused balance expires at end of each semester.

What do I do if my card isn’t working?

Call the Mocs Card office at x2218 or x5819. Note: Access to University facilities
or cardholder’s account may be denied if your account is suspended by the University
for administrative reasons, you deactivate your card, you withdraw/terminate from
the University, or if your cards magnetic stripe is damaged and will not scan.

What do I do if I have problems with door access at Probasco South Campus?

Take your Mocs Card to the Housing office located at Stacy Town Center at the corner
of 8th and University Street.

If I move out of UTC Housing, will my mandatory meal plan automatically be adjusted?

No, any changes to Dining Memberships (Board, Mocs Bucks, or Club Funds) need to be
addressed through the Mocs Card office. Mandatory meal plans will be reviewed for
reversal AFTER the Mocs Card office has been notified by UTC Housing office that
your Housing contract has been officially cancelled and AFTER a completed Dining Membership
Change Request form has been submitted by you to the Mocs Card office.

How do I change or cancel my meal plan?

Changes can only be made during the first 2 weeks of each semester by calling 423-425-5819
or sending an email to mocscard@utc.edu . You can only cancel your meal plan if you move out of housing or withdraw from
the university within the first 4 weeks of the semester. **Refunds are based off usage,
if a refund applies.

Day classes are cancelled, campus closed until 5 p.m. on Aug. 21

Although it was previously announced that all classes would be cancelled on Aug. 21, classes that begin at or after 5 p.m. will now be held. We apologize for any confusion or inconvenience.

Aug. 21, will be a historic day. Chattanooga will experience a 90 percent solar eclipse. To allow faculty, staff and students to safely participate in this once-in-a-lifetime event, day classes will be cancelled on Aug. 21, and UTC will be closed until 5 p.m., when night classes begin.