a.If there are only a
few missing dashes, as shown in sample 2, go to STEP 3.

b.If there are
approximately half the dashes missing, as shown in sample 3, go to STEP
5.

c.If most of the dashes
are missing, as shown in sample 4, go to STEP 7.

3. Perform a Normal Purge for the affected color(s).

a.Press
FAX to display the numerical key pad.

b.Press
and hold the for
approximately 7 to 10 seconds. Release the icon once the display changes to show
the Serial #, ROM Version and Pages printed.

NOTE:
Some of
the LED'S on the Touch Panel will turn off when you press the HOME key.
This is normal. Continue to hold down the key until the display changes to show
the Serial #, ROM Version and Pages printed (see image below).

c.Press
and hold the blank rectangle displayed under "3. Print Page"until
the display changes to a grid with letters, numbers of commands (between 2-5
seconds).

d.Using
the number keys on the Touch Panel, press *, 0, # in that
order. The Touch Screen will display "0 MAINTENANCE" in the top
left corner.

e.Press
7, 6, 3. The LCD will display "NORMAL_P ALL".

f.Press
the LEFT or RIGHT ARROW at the bottom corneruntil the display
shows the 4 arrows displayed on the top row of the chart.(See images
below)

-If the
affected color is Black, press the LEFT or RIGHT ARROW on the top rowto display "NORMAL__P Black"

-If one
or more of the 3 colors (Yellow, Cyan or Magenta) are affected, press the
LEFT or RIGHT ARROW on the top row to display "NORMAL_P Magenta",
"NORMAL_P Cyan" or "NORMAL_P Yellow".

-If
Black and any color combination (Yellow, Cyan or Magenta) is affected press the
LEFT or RIGHT ARROW on the top row to display "NORMAL__P
ALL".

g.Press
MONO START on the touch screen. The machine will begin a cleaning
cycle.

c.Press
and hold the for
approximately 7 to 10 seconds. Release the icon once the display changes to show
the Serial #, ROM Version and Pages printed.

NOTE: Some
of the LED'S on the Touch Panel will turn off when you press the HOME
key. This is normal. Continue to hold down the key until the display changes to
show the Serial #, ROM Version and Pages printed.

d.Press
and hold the blank rectangle displayed under "3. Print Page"until
the display changes to a grid with letters, numbers of commands (between 2-5
seconds).

e.Using
the number keys on the Touch Panel, press *, 0, # in that
order. The Touch Screen will display "0 MAINTENANCE" in the top
left corner.

f.Press
7, 6. The LCD will display "CLEANING ALL".

g.Press
the LEFT or RIGHT ARROW at the bottom corneruntil the display
shows the letter grid.

h.Press
F. The LCD will display "Q_PWR_P ALL"

i.Press
the LEFT or RIGHT ARROW at the bottom corneruntil the display
shows the 4 arrows displayed on the top row of the chart.

-If the
affected color is Black, press the LEFT or RIGHT ARROW on the top rowto display "Q_PWR_P Black"

-If one
or more of the 3 colors (Yellow, Cyan or Magenta) are affected, press the
LEFT or RIGHT ARROW on the top row to display "Q_PWR_P Magenta", "Q_PWR_P
Cyan" or "Q_PWR_P Yellow".

-If
Black and any color combination (Yellow, Cyan or Magenta) is affected press the
LEFT or RIGHT ARROW on the top row to display "Q_PWR_P ALL".

j.Press
MONO START on the touch screen. The machine will begin a cleaning
cycle.

k.When
the cleaning cycle is complete, print
another PQCS:

i.Press
.

ii.Press
Test Print.

iii.Press
Print Quality.

iv.Press
OK. A Print Quality Check Sheet will print.

-If all
the dashes are clear and visible, as shown under "OK", select YES on the
LCD. The issue is resolved.

-If you
can see missing short dashes as shown under "Poor", press the red
X
and
continue to STEP 6.

6.
Ask the
customer to describe the missing dashes. Using the chart below with the
customer's description of how many dashes are missing, determine which sample
most closely matches the customer's issue.

d.If there are only a
few missing dashes as shown in sample 2, repeat STEP 3.

iv.If you have repeated
STEP 3 twice, and there has been no improvement, go to STEP 7.

e.If there are
approximately half the dashes missing, as shown in sample 3, go to STEP
5.

v.If you have repeated
STEP 5 twice, and there has been no improvement, go to STEP 7.

f.If most of the dashes
are missing, as shown in sample 4, go to STEP 7.

vi.If you have repeated
STEP 7 twice, and there has been no improvement, go to WARRANTY AND
SERVICE OPTIONS.

7. Perform a Power Purge of the affected
color.

a.Does
the machine display INK LOW or CANNOT PRINT?

-If the
Home screen is displayed with no error messages, continue to STEP
b.

c.Press
and hold the for
approximately 7 to 10 seconds. Release the icon once the display changes to show
the Serial #, ROM Version and Pages printed.

NOTE: Some
of the LED'S on the Touch Panel will turn off when you press the HOME
key. This is normal. Continue to hold down the key until the display changes to
show the Serial #, ROM Version and Pages printed.

d.Press
and hold the blank rectangle displayed under "3. Print Page"until
the display changes to a grid with letters, numbers of commands (between 2-5
seconds).

e.Using
the number keys on the Touch Panel, press *, 0, # in that
order. The Touch Screen will display "0 MAINTENANCE" in the top
left corner.

f.Press
7, 6. The LCD will display "CLEANING ALL".

g.Press
the LEFT or RIGHT ARROW at the bottom corneruntil the display
shows the letter grid.

h.Press
D. The LCD will display "C_PWR_P ALL"

i.Press
the LEFT or RIGHT ARROW at the bottom corneruntil the display
shows the 4 arrows displayed on the top row of the chart.

-If the
affected color is Black, press the LEFT or RIGHT ARROW on the top rowto display "C_PWR_P Black"

-If one
or more of the 3 colors (Yellow, Cyan or Magenta) are affected, press the
LEFT or RIGHT ARROW on the top row to display "C_PWR_P Magenta", "C_PWR_P
Cyan" or "C_PWR_P Yellow".

-If
Black and any color combination (Yellow, Cyan or Magenta) is affected press the
LEFT or RIGHT ARROW on the top row to display "C_PWR_P ALL".

j.Press
MONO START on the touch screen. The machine will begin a cleaning
cycle.

k.When
the cleaning cycle is complete, print
another PQCS:

i.Press
.

ii.Press
Test Print.

iii.Press
Print Quality.

iv.Press
OK. A Print Quality Check Sheet will print.

-If all
the dashes are clear and visible, as shown under "OK", select YES on the
LCD. The issue is resolved.

-If you
can see missing short dashes as shown under "Poor", press the red
X
and
continue to STEP 8.