Delivery Information

On appointment Les Bricolles de Cleo will accept pick up delivery. If you choose this option we will contact you for an appointment.

We ship Worldwide via Canada Post. Les Bricolles de Cleo will communicates the tracking number of the package to the buyer, this one will then be able to track the parcel on the Post Canada web site.

The delivery costs are borne by the buyer. The total amount due must be cleared before item(s) will be prepared for shipment and it will be ship as soon as possible within 2 working days.

Les Bricolles de Cleo is not responsible for any lost or damage during transportation by Canada Post neither for service transit time because we have no control over transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

Also there may be a delay because of the customs board.Canadian buyers there is no annoying Customs delays/fees when you buy from us!

We ship to APO addresses and it's the same shipping/packaging as USA. We also ship to Hawaii, Alaska and Puerto Rico and it's the same shipping cost as to California or to Rhode Island.

All our items are always carefully packed

Duty & Taxes:

Orders outside Canada may be subject to import duties and taxes, which are levied once a shipment reaches your country/region. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country/region to country/region; you should contact your local customs office for further information. Additionally, when purchasing from us, you are considered the importer of record and must comply with all laws and regulations of the country/region in which you are receiving the goods.

Return Policy:

If there is a problem with your item(s), please contact us prior to returning your item(s) and this one(s) must be return within 7 days for refund. We would like to have a chance to rectify any problems you may have. You may contact us through "contact us". 100% satisfaction guaranteed.

Please take note that when returning an item shipping cost is at the buyer's charge except if it was our mistake.

Combine Shipping:

We are more then happy to combine shipping to save you money! Please look at our other items and if you are buying more than one just send us a message to request an invoice for combine shipping price.