Confirmit B2B Account Health solution empowers teams to understand the accounts’ status and manage revenue risk collaboratively with an easy, streamlined user interface. With Account Health, companies receive richer insights to proactively identify and address the customer issues that have the biggest impact on the business goals, driving organisation-wide engagement in the CX programme.

“We know that revenue is a top priority for all companies, but challenges like customer churn, service reductions and stalling customer acquisition can stand in the way of growth,” said Michael Wooh, CMO, Confirmit. “To help business leaders mitigate risk, we developed a highly configurable solution to deliver rich insights to the right people at the right time so teams can make smarter business decisions and drive better business outcomes. We are honoured to be recognised by TMC and the CX industry for our commitment to delivering innovative results.”

The Customer Experience Innovation Award recognises best-in-class companies setting the standard in delivering exceptional customer experiences over all channels. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies, and each recipient is a verifiable leader in the industry.

“On behalf of TMC and CUSTOMER magazine, we are pleased to honour Confirmit with a Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC. “Confirmit B2B Account Health Solution has proven to deliver a world-class customer experience to improve customer relationships, and we look forward to seeing their continued innovation driving success for Confirmit and their clients.”

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