Patient Testimonials

In this Section

While Chiari malformation is not life-threatening, it does threaten the
quality of life of those who suffer from it. The following patient
testimonials illustrate that the team of medical experts at The
Wisconsin Chiari Center are dedicated to understanding and providing the
best treatment for Chiari malformation.

For the first time...his head didn't
hurt

When Spencer started experiencing headaches during his senior year of
high school, he treated them with over-the-counter medications. After a
couple of weeks with marginal relief, it became apparent something was
not right.

After his doctor out ruled a sinus infection, he ordered an MRI. The MRI
showed Spencer had a small, but apparent, Chiari Malformation.

“We were relieved it was not a tumor or aneurysm,” says Staci Miller,
Spencer’s mother. A subsequent appointment with a Neurologist confirmed
the Chiari, but he didn’t believe the headaches were caused by it. It
was too small and didn’t meet the guidelines.

Witnessing the pain Spencer had been enduring over a month now, his
parents ordered a surgical consult. The surgeon agreed with the
Neurologist. The Chiari wasn’t the cause of Spencer’s headaches. The
Millers were devastated.

Over the next several weeks, Spencer tried multiple medications, even
narcotics. Nothing worked and he was feeling worse.

“We see a Neurosurgeon at Cleveland Clinic for another consult and hear
the same story, it’s a headache,” says Staci. “Upon returning to Grand
Rapids [Michigan] we enrolled Spencer into pain management to try and
get some relief from his headache and again nothing helped.”

Spencer had a bright future ahead of him. He was top of his class,
involved in sports, and worked part time, but his headaches were
affecting his quality of life. He has now missed over 60 days of school
and loses his part time job. He manages to graduate from high school
with honors and even wins a Technology Award.

“He is working so hard to push past the pain in his head,” says Staci.
“However, college is looming and I fear that it may be put on hold
indefinitely.”

Staci renewed her determination to get him surgery, knowing in her heart
this is right. When the fourth Neurosurgeon’s office called to cancel
Spencer’s appointment because his case is too conservative, Staci
mentally broke down.

“My husband set me down and said, ‘in a day you’ll pull yourself
together, you’ll go back through your research and you will find a
way,’” says Staci.

He was right. The Miller’s hero was discovered in Dr. Dan Heffez,
Neurosurgeon, who was more than 275 miles away at the Wisconsin Chiari
Center at Columbia-St. Mary’s in Milwaukee.

“I can’t describe the emotions I felt when Dr. Heffez said he’d perform
the surgery, but I looked over at my son and I watched his eyes well up
with tears of relief,” says Staci. “We know it wasn’t not a promise that
his headache will go away, but Dr. Heffez was willing to try and give
him a chance to be well again, normal.”

The surgery went as planned. Shortly afterward as Spencer was recovering
in the ICU, he quietly began to cry. “I hit mother panic mode and asked
him what’s wrong,” says Staci. “He looked at me with tears running down
his face and said ‘nothing.’” For the first time in 13 months his head
did not hurt. They both cried with joy.

It has been over a year since Spencer’s surgery and he is doing well,
even completing a 5K race this past October.

A year ago, the Millers would have never thought this was possible. They
are forever grateful to Dr. Heffez and the staff at Columbia St. Mary’s
for saving their son.

A New Lease on Life

After nearly 10 years of chronic headaches and other symptoms, receiving
the diagnosis of Chiari Malformation was comforting and scary at the
same time. Although I finally had a reason for my symptoms, the thought
of possibly needing brain surgery was a bit overwhelming.

Following my diagnosis, I spent a great deal of time researching the
condition, as well as finding doctors who specialize in the treatment.
My research led me to Dr. Heffez. And, although I don't live in
Wisconsin, the inconvenience of the travel was minor in comparison to
having the surgery done correctly the first time.

After my initial consultation with Dr. Heffez, I knew he was the one I
wanted to operate on me. He is extremely knowledgeable about Chiari, and
his bedside manner is wonderful.

It's now been seven weeks since my surgery, and I feel like I have my
life back. I am no longer in pain, and I no longer depend on any pain
medication to get me through my day. I am able to actually enjoy life
again, and it's wonderful!

I will always have a special place in my heart for Dr. Heffez and all
the staff at Columbia St. Mary's. My family and I were treated with
respect throughout the entire process, and everyone was sincerely
concerned about my care and well-being. The hospital was clean and
comfortable, the nurses were wonderful, and the beautiful lake views
were an added bonus.

I am truly thankful for Dr. Heffez for giving me a new lease on life!

Tricia Lemons

My Life Back

2009 was the first time I heard the words Chiari Malformation. At that
time, I was told the extreme pain and pressure I felt in my head were
severe migraines. I was assured they had nothing to do with Chiari
Malformation.

I went for second and third opinions from top notch hospitals throughout
Minnesota, only to hear again and again that I was simply suffering from
migraines, and that Chiari wouldn’t cause the pain I was experiencing. I
even had a neurologist correct me when I told him I had pressure in my
head. “No, you have a headache,” he said.

I spent years seeing a neurologist who was treating my symptoms as
migraines. I was on many medications – regular infusions of Botox – as
well regular trips to the ER, MRIs every year and a couple of
Radiofrequency Ablations. Nothing would take away the pain. I was told
that if I felt 50 percent better than when I was first treated I would
be considered a success. I would just have to learn to live life with
the pain.

By 2014, I knew I couldn’t live like this. My health had declined to the
point that it was difficult to function. I felt fatigued all the time. I
lost strength in my fingers, my legs were weak, my arms hurt, the
pressure in my head was worse, and I was sensitive to light and sound. I
was sleeping my life away because I had so much pain.

I finally googled Chiari centers and that’s when I found Dr. Heffez. I
will never forget my first appointment with Dr. Heffez. It was the first
time I had a doctor believe what I was saying. He told me my pain – all
my symptoms, in fact – was caused by Chiari Malformation. I left his
office and cried. I knew at that moment my life was going to change.

In January 2015, I had my Chiari Decompression done by Dr. Heffez. I am
writing this 10 weeks after surgery and my life has changed for the
best. I no longer suffer from debilitating pain. My son, who had always
seen me as sick, now calls me “the new mom” because I can do things with
him. I laugh and smile. My daughter and husband call me the “old mom,”
as they say I have returned to the outgoing cheerful person I once was.

To this day, I still get tearful when I think about Dr. Heffez. I feel a
thank you just isn’t enough. Because of him, I have my life back. I will
forever be grateful to Dr. Heffez.

Dr. Heffez listens to his patients and explains things in a way that’s
easy to understand. He is a down-to-earth doctor who cares about the
health of his patients and making a difference. Only if more doctors
could be like Dr. Heffez, this world would be a better place for Chiari
sufferers.

I can’t say thank you enough to Dr. Heffez and his wonderful team for
giving me my life back. Thank you for being an outstanding doctor. I
would recommend anyone to The Wisconsin Chiari Center.

I wish to extend the warmest thanks for the care I received from
everyone involved in my diagnosis, surgery and recovery this past April
21, 2014. The surgery has changed my life in so many ways.

Prior to the procedure, I studied it in-depth, researching how the
procedure was performed and reading all I could about others results.
Three things that long term results seemed to depend on stood out:

- The skill of the surgeon. Dr. Heffez and his team are exceptional. The
nursing staff, from pre-op to the student nurses, was so attentive and
kind it felt as if I was the only patient they were attending to.
Everyone involved was top notch and I thank them all from the bottom of
my heart!

- The personal physiology of the individual – no two people are
alike, so no two outcomes are alike. This must be factored in into any
research and outcomes you may encounter if gathering data to assist you
in making your decision.

- And, personal responsibility during recovery. How willing a
patient is to follow the directives of their doctor will affect the
long-term results. The most skilled work can be undone if the patient
fails to listen and cooperate with healing directives. I tried my best
to follow these religiously, even setting an alarm to ensure I rested at
regular intervals the first few weeks home: no heavy lifting, etc. I
wanted to ensure all the work invested in me had the best chance to
succeed.

I feel that my personal experience attests to the skill of everyone
involved in my Chiari surgical journey.

From the day of the initial consult until today, I have encountered the
highest professionalism tempered with a real concern for my wellbeing.

The information the consult provided allowed me to make an informed
decision on whether or not to proceed. I understood fully that there is
no cure for this condition but that it could improve the quality of my
life.

And for me, the end result has been little short of miraculous! For 16
years, I had been treated for fibromyalgia and each year I had lost
ground, experiencing more and more pain, which had become debilitating.
Pain held me hostage all day long, every day. There was no escaping it
even with medication. Medication lessened it, but I could not escape it.
I also suffered from poor balance all my life as well as frequent
migraines since my teenage years.

Upon awakening after surgery, I had none of the “usual” body pain that
I'd experienced for so many years. Yes, there was pain from the actual
surgery, but my body pain was gone! It has not returned! I can sit
without pain. I can write and hold a pen again without pain. I can play
the piano again, something I'd not been able to do in about three years.
The list of my “small” improvements could go on and on. I have not
enough words to describe how good it feels to be “me” again!

A week after surgery, I found my balance was vastly improved. I could
walk toe-to-toe and stand on my right foot without falling over. I could
not do this prior to surgery, and had never been able to do this in my
life. It has become my new "party trick," as in, “Hey, wanna see what I
can do?” It still amazes me every time I try it!

Another amazing difference is in the migraines. I have had a couple in
the past six months. The difference is how the pain affects me. Since I
was 14, every migraine has not only had skull pain, but my right eye
would feel as if it were being compressed and would burst. Now, there is
no pain at all in the eye, which has made the migraine seem so much
easier to endure. I still have pain in the areas around the right eye,
but that blinding pain from the past is gone.

I'm still coping with other “mileage” complaints, conditions that are in
no way connected to having a Chiari. That's the joy of living long
enough to accumulate some mileage. But, not having to deal with the
daily “grit your teeth and keep going” pain that had been my world has
been amazing. My life is mine again.

So, if I could sum up my Chiari experience, I'd say...due to Dr. Heffez
and every other individual involved, you all gave me back my life! For
me, you have given me a gift no words can fully express. Thank you,
thank you, thank you!

Sincerely,

Marion K. Smith

Donna Gervase's Story

During the past two years I was experiencing pain and increased
discomfort in my feet, legs and back. I had been to several doctors and
told them I felt two different types of pain. The MRIs and other tests
showed there were two separate problems. The doctors I saw informed me
there was no way both surgeries could be done at the same time. I was
determined to find a doctor who could address both issues.

I began researching the Internet regarding my condition. It soon became
obvious to me that I needed to consult with a Chiari clinic. After
reviewing the credentials and resources available to me, I scheduled an
appointment with Dr. Heffez at the Wisconsin Chiari Center in Milwaukee.
He confirmed the diagnosis of congenital tethered spinal cord and an old
fracture at L5 that did not heal correctly. He determined he could
repair the damage with one surgery, not two separate surgeries as
previously stated by doctors.

I am happy to say that one year after my surgery I am doing well. I have
no limitations on my activities, which include playing golf, gardening,
exercising and shopping. My back pain has been alleviated and my feet
and legs are much improved. I would honestly say that I am capable of
doing 90 percent of what I did 20 years ago. Did I mention I am 71 years
young? Due to the brilliance and dedication of Dr. Heffez and his caring
staff I now have a bright future to look forward to. I will be eternally
grateful to him and his wonderful staff for their concern and expertise
while in their care.

Andrew Green’s Story

For Andrew Green, it all started about four years ago with headaches.

At first he didn’t think too much of them. But as they persisted, became
more frequent and increasing intense, Andrew became worried. Next came
the change in his blood pressure, which skyrocketed unexpectedly.
Doctors thought both developments were stress related and treated them
as such. But when the chronic hiccups and cough emerged, doctors were
stumped.

“I’d wake up in the middle of the night having a hiccup attack. They got
to a point where I almost couldn’t breathe,” says the 28-year-old Miami
native. “I also had probably the worst chronic cough you could ever
imagine. It was also unexplained. There was no infection, I had X-rays
done of my chest and nothing showed up. But I always had this cough.”

For three years, Andrew was in and out of doctor’s offices, trying in
vain to treat each new symptom as it presented. Nothing worked.
Meanwhile, the symptoms – ringing in his ears, imbalance, hearing loss –
kept piling up. At his worst, Andrew says he had 23 different symptoms.

“I felt like I was dying,” he says. “I didn’t know what was happening to
me.”

Finally, in April 2012, he visited a cardiologist who performed an MRI
and discovered the chiari malformation. The two neurologists and two
neurosurgeons Andrew was then referred to, however, either didn’t see
the malformation or didn’t believe it to be the underlying issue.

Thankfully, his cardiologist did believe the chiari malformation was the
cause of all of Andrew’s issues and helped him seek out an expert. As
they took to the Internet, the Wisconsin Chiari Center was the first hit
that popped up. Andrew called and sent in his MRI and a couple weeks
later he had an appointment scheduled.

In October, 2012, Andrew came to Milwaukee. Above all, he remembers the
sense of validation he felt when he first got to the Wisconsin Chiari
Center. Andrew says Dr. Heffez didn’t promise him anything, but just
hearing him say the brain stem compression and chiari malformation could
explain everything gave him immense hope.

The decompression surgery took place one month later and the turnaround
was complete and immediate. Andrew recalls waking up from surgery and
instantly sensing that something was different, that everything was
okay.

“I went in that day with all kinds of symptoms. I was coughing that
morning, hiccupping that night,” he says. “When I woke up in the ICU, it
was all gone. I felt pretty good, considering I just had brain surgery.”
Even the hand tremors he had experienced since he was a child
disappeared. Most likely, this was his earliest symptom that had gone
unnoticed.

Today, Andrew is back in Miami, living his life without any worries
about what mysterious illness will crop up next. He’s grateful for this
new lease on life Dr. Heffez and the whole team at the Wisconsin Chiari
Center have given him.

“It’s just a wonderful hospital with wonderful people. First class all
the way,” Andrew says. “Everyone there was just out of this world. From
the person putting in my IV to the guy who shaved my head, it was a
wonderful, wonderful experience.”

A New Freedom

For as long as Terri Hoffman can remember, she’s been in pain.

Her frequent migraines started almost immediately as a toddler and with
them came vomiting and bloody noses. In her teens and early 20s, the
migraines subsided a bit but were replaced with colitis and joint pain –
which turned into full-blown fibromyalgia as she got older. Then last
summer, the dizziness and vomiting started. Pain was a constant part of
Terri’s life.

Last summer, when Terri’s new ailments appeared, she attributed them to
her new glasses. But even when she wouldn’t wear them, the symptoms
remained. She was constantly bumping into things and falling over. At
night, she’d be up for hours retching and vomiting with severe stomach
cramps. And then, come morning, it would all just go away.

“I’m only 46 but I felt like I was 96,” Terri says.

Her faith in God and strong work ethic kept her going through it all,
fighting through the constant pain and discomfort to raise a family and
work at an elder care facility. But these new symptoms were too much so
Terri started searching for an answer.

For awhile she came up empty, as she bounced from specialist to
specialist. First her primary care physician thought it was an inner-ear
issue and sent her to an Ear, Nose and Throat Specialist. That doctor
sent her to a gastroenterologist, who subsequently sent her to a
neurologist. It was through her neurologist that Terri finally received
an MRI that revealed her chiari malformation. However, the neurosurgeon
she was referred to thought the risk of surgery was too high and wanted
to just treat the symptoms. Terri wouldn’t hear of it.

“I refused to leave with that kind of mentality,” she says. “I told the
doctor, ‘You don’t know what I’m suffering through here.’”

Like most, Terri had never heard of chiari, so she scoured the Internet
to learn as much as she could. During her searches, she would always see
a website for the Wisconsin Chiari Center. Living about a half hour
north of Seattle in Edmonds, Washington, though, she would just scroll
past it. One fateful day, something inside her told her to click.

As she read about the work of Dr. Heffez and the rest of the team at the
Wisconsin Chiari Center, Terri began to feel a sense of hope. She called
immediately, sent over her MRI, and scheduled an appointment. On October
23, 2012, Terri packed a bag, said goodbye to her husband and two
children, and boarded a plane to Milwaukee.

The surgery took place a week later. Dr. Heffez performed Chiari
Decompression Surgery, in which he removed a small section of bone at
the back of the skull and spine. He then sewed a patch of tissue into
the lining of the brain that expands the space and relieves compression
of the brainstem and spinal cord. Ultimately, this procedure frees
patients of the pressure to the brain and the brainstem eliminating the
symptoms associated.

Terri’s surgery went off without a hitch and within 48 hours, Terri felt
like a new woman.

“I remember walking down the hall the first time and I was holding onto
the wall,” she says. “A nurse asked if I was dizzy and I had to think
about it for a second but, no, I wasn’t. It was just out of habit.”

Today, Terri is doing great. It’s like night and day, she says. The
migraines are gone. The fibromyalgia is gone. The double vision is gone.
The dizziness is gone.

“I’m so grateful to Dr. Heffez. Without him, I wouldn’t be where I am
today,” she says. “It’s like living in a cage your whole life and then
all of a sudden being freed from it. I’m just so grateful.”

A Blessing

Karen Kastamo has nothing but praise for the Wisconsin Chiari Center.
She writes:

“My experience with the Wisconsin Chiari Center has been great. Finding
Dr. [Dan] Heffez was a blessing. I remember leaving the Chiari Center,
after seeing Dr. Heffez for the first time, so happy to finally have an
answer to my many symptoms. Dr. Heffez and everyone that works with him
have all been so wonderful…and helpful.”

A Search for Answers Leads to The Wisconsin Chiari Center

After visiting a number of doctors who simply wanted to
prescribe drugs to cover her symptoms, Laura Barnett wasn’t sure where
to turn.

“I could hardly walk across the room,” Laura says. “I had horrible
headaches, numbness down my left leg and arm, and tingling. My symptoms
would get worse as the day went on and, by about 10:00 am every day,
they would be totally debilitating. I’m an active person, but I’d become
very limited in my mobility. It was frustrating and depressing.”

While researching her symptoms online, Laura discovered The Wisconsin
Chiari Center. After completing a Patient Information Questionnaire,
Laura was contacted by the Chiari Center and an appointment was
scheduled. At her appointment, Laura finally received a diagnosis:
Cervical Spinal Stenosis, compression of the nerve roots of the spinal
cord. In July of 2009, Laura had surgery to correct her condition.

Laura had nothing but praise for Dr. Dan Heffez of The Wisconsin Chiari
Center. “Dr. Heffez was incredibly thorough and compassionate. He really
cared and it showed; he worked to figure out what was really causing my
symptoms and correct the problem. I believe he is really in this
profession to help people. Dr. Heffez gave me my life back.”

Laura said the staff of The Wisconsin Chiari Center was tremendous, as
well. “The administrative assistant was an angel and nothing but
professional. She was caring and compassionate, but also quick and easy
to work with. I felt very well taken care of the entire time I was
there.”

Today Laura is healthy again and has resumed her active lifestyle; she’s
even training for a marathon. Even better, she is once again able to
enjoy activities with her two teenage children. Laura is always quick to
recommend The Wisconsin Chiari Center to others; “I can’t say enough
good things about it!”

Dr. Parker impressed with care given to his 30-year-old daughter
at the Wisconsin Chiari Center

Dear Sir or Madam:

My daughter was recently a patient in your hospital. She had a
correction of an Arnold Chiari Malformation Type 1, performed by Dr. Dan
Heffez, and spent 2 nights in the Surgical ICU, and 3 nights on the
Ortho/Neurological Ward. I was extremely impressed with all aspects of
your hospital. The physical plant was in excellent condition. Everything
was extremely clean and well organized. The staff was uniformly
excellent and supportive.

I am a licensed Health Care Risk Manager and a member of several Risk
Management societies. With my background, I have extensive experience in
identifying weak spots in hospital systems. I was very impressed by
everything I saw during my daughter’s stay. I could only hope for staff
as caring, careful, friendly, and helpful as I found there. The
organization of the wards made for efficient care, and I never saw any
significant waiting times for supplies or medication. Special therapy
was well timed and communicated to us very effectively, with easily
visible reminders.

The coordination of the Chairi Center, headed by Dr. Heffez, and St.
Mary’s Hospital was outstanding. There was a seamless transition for my
daughter and our family from the initial workup to the surgery and
throughout the recovery period. There were never lapses in
communication, or confusion.

I would not hesitate to refer patients to your facility in the future.
You should be very proud of your entire operation.

Sincerely,

James W. Parker, M.D.
FAAAAI, FACAAI, FAACA

A Patient’s Search for an AnswerBy: Sarah Ludwick

When your life depends on it, you will go anywhere, to any lengths, to
save it. But for Sarah Ludwick — a corporate litigator, a wife and a
mother — at age 32, she knew her time was running out and no one could
tell her why.

In 2001, within five days of giving birth to her second daughter,
Ludwick developed postpartum eclampsia, a rare condition that had spiked
her blood pressure and caused brain swelling.

A spinal tap was performed to test for infection. As a result of the
procedure, she developed a spinal fluid leak that resulted in the
settling of her brain and the compression of her brain stem unbeknown to
anyone. “I knew right away there was a problem,” Ludwick recalled.

She was sent to her home in Whitefish Bay to rest. “I was told the
eclamptic symptoms would subside and my blood pressure would go down,”
she said. But blinding headaches, short-term memory loss and
overwhelming confusion impaired her ability to take care of her
two-year-old daughter Hannah and infant Sophia. “Some doctors even
thought I was suffering from postpartum depression,” she said.

Ludwick’s neurological condition continued to spiral downward. She had
trouble grasping and holding onto things. Her balance faltered and she
experienced crushing pain in her legs, numbness in her face and tingling
in her hands. “They thought I might have multiple sclerosis or
fibromyalgia, but I was also tested for cancer, Lyme disease, lupus and
other diseases.”

She admits her symptoms were confounding. Ludwick had both cognitive and
physical disabilities. She was immobile and bedridden for long periods
of time, her memory continued to fail and her symptoms would change
suddenly. “One week, I’d have problems with my right hand, the next week
it would be my left hand.”

After two years of debilitating illness and pain, and no real diagnosis
after seeing many doctors, she sought out a pain specialist in Seattle.
“I flew out there barely able to do it physically. But I knew I was
running out of time,” she said. The doctor told her the problem was
neurological and she needed to see a brain surgeon. “He recommended Dr.
Dan Heffez, a neurosurgeon who worked in Chicago at that time,” she
said.

Ludwick unabashedly refers to Dr. Heffez as her hero. “He has an ability
to really listen to his patents,” she said. Dr. Heffez diagnosed Ludwick
with the malformation called Chiari. He also felt that the brain stem
was being compressed along the left side by a major artery. In 2003, he
performed surgery to relieve the compression of her brain stem.

“My condition had gotten so bad that the weeks before the surgery I had
to sleep sitting up. I would have suffocated laying flat in bed. The
artery was crushed up against my brain,” she said.

Heffez told Ludwick her situation was like the perfect storm – a
physical predisposition to the Chiari malformation, high blood pressure
and a spinal fluid leak following a spinal tap – all came together to
cause her condition.

After surgery, Ludwick did well and it took her about a year to recover.
She was becoming more active and getting physically stronger.
“Cognitively, it was like night and day,” she said. But in 2005, she
started to black out and have similar symptoms. Dr. Heffez determined
that the right side of Ludwick’s brain stem was now being compressed by
a second artery, a finding that was not noted in 2003. To conduct the
repair, Dr. Heffez performed another similar surgery here in Milwaukee
as he had recently relocated his practice from Chicago.

Ludwick continues to progress, although she has some persistent effects
from the long term compression of her brain stem. A woman with finance
and law degrees, she now has trouble helping her daughter with her 4th
grade math. Ludwick also has some short-term memory issues and she has
some level of pain throughout her body, but for the first time in a long
time she can be responsible for the care of her family, which has been
her goal all along.

Now at 39, Ludwick hopes her story gives hope to others. “Like me, most
patients with Chiari are misdiagnosed and will see eight to nine doctors
before getting a correct diagnosis. I have no doubt that if Dr. Heffez
hadn’t correctly diagnosed me and done my surgery, I’d be dead,” she
said. “He’s a remarkable man.”

Ludwick was willing to travel anywhere to save her life, yet it was here
in her community where she found her answer. “It is amazing that this
world-renowned doctor who specializes in Chiari malformations is right
here. We are so fortunate,” she said referring to Heffez and his move to
head the Wisconsin Chiari Center at Columbia St. Mary’s Hospital.