At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

What You’ll Do:
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!

You will be expected to deliver exceptional customer service as the face of the company. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. You will provide support for client processes in both a Windows and MAC environment, primarily on Dell hardware.Overview:

Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen

Identify broken or inefficient processes for the client and help them to fix and document improved processes

Be helpful and understanding – provide the support you would want!

Be proactive! Prepare reports for analysis of product failure trends and service issues

In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You’ll Work With:

As a Desktop Support Tech, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run – our customers.

Who You Are:

Experienced

3-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience

A+ Certification – or ability to obtain within first 6 weeks of employment

Ability to support both Windows and Apple / MAC technology

Solid experience and understanding of IT services and products

Enthusiastic about technology and willing to learn and stay on the cutting edge

Insatiable desire for knowledge, independence, and success – strive for more than the status quo

Not intimidated by problems you’ve never seen before – confidence is key!

Hungry to work hard and hungry to grow your career!

Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.