FAQs

324 E. Ruehl Street, Forsyth, IL 62535
We are about middle of the state – 45 minutes from the capital, Springfield, and about 3 hours south of Chicago, east of St. Louis, and southwest of Indianapolis.

Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 2 weeks.

Only residents of the state of Illinois will be charged sales tax. The rate for our business location is 8.75% and is subject to change based on state and local laws.

Yes you absolutely do. The only time we do not answer is if we are completely unavailable due to a meeting, high local traffic, or we are on another phone call.
Contact our staff at (217) 330-9110 with any questions. Please note we only answer the phone during our business hours which are in central standard time and are Monday through Friday 10 a.m. to 7 p.m., Saturday 10 a.m. to 4 p.m., and Sunday noon to 4 p.m. Please understand that while we happily work in retail customer service, we are humans with families and we are not on duty 24/7/365.

We apologize for any inconvenience but as a small business, we are unable to offer free shipping promotions as a constant policy. We hope clients will understand that if we were to offer continuous free shipping as a policy, we would have to raise prices significantly to accommodate that.
We do have notes in EVERY listing regarding custom listings so please don't hesitate to drop us a line and ask for a custom listing to combine shipping on multiple pieces. We can't enter the weight per drop down menu size selection. Etsy doesn't allow it. Thus, we have to set up custom listing.

324 E. Ruehl Street, Forsyth, IL 62535
We are about middle of the state – 45 minutes from the capital, Springfield, and about 3 hours south of Chicago, east of St. Louis, and southwest of Indianapolis.

Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 2 weeks.

Only residents of the state of Illinois will be charged sales tax. The rate for our business location is 8.75% and is subject to change based on state and local laws.

Yes you absolutely do. The only time we do not answer is if we are completely unavailable due to a meeting, high local traffic, or we are on another phone call.
Contact our staff at (217) 330-9110 with any questions. Please note we only answer the phone during our business hours which are in central standard time and are Monday through Friday 10 a.m. to 7 p.m., Saturday 10 a.m. to 4 p.m., and Sunday noon to 4 p.m. Please understand that while we happily work in retail customer service, we are humans with families and we are not on duty 24/7/365.

We apologize for any inconvenience but as a small business, we are unable to offer free shipping promotions as a constant policy. We hope clients will understand that if we were to offer continuous free shipping as a policy, we would have to raise prices significantly to accommodate that.
We do have notes in EVERY listing regarding custom listings so please don't hesitate to drop us a line and ask for a custom listing to combine shipping on multiple pieces. We can't enter the weight per drop down menu size selection. Etsy doesn't allow it. Thus, we have to set up custom listing.

Shipping & policies

Estimated Shipping

Shipping of an order requires 3 business days. Rush same day orders before 1 p.m. are allowed for a rush fee of $8. Insurance is optional. Shipping confirmation is free with any purchase. International shoppers are welcomed.

My quilt shop is open on Saturdays. However, shipping is not guaranteed to happen on Saturday.

Payments

Payments

PayPal and Direct Checkout

Returns & exchanges

Returns & exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Additional return information

Once your fabric is cut, refunds are not possible just because you changed your mind. It is not fair for the fabric to be cut specifically for your order and then refunded. Refunds because you did not read shop announcements are also not granted. It is the job of the customer to read any business's policies prior to purchasing and once a purchase is made, that indicates agreement to that shop's policies.

Insurance is included with priority mail packages only. If you want to insure a first class package, you must contact me first.

If you are unhappy with your purchase because you failed to purchase insurance and the post office damaged or lost your package, that is still not the fault of the shop. Priority mail orders have $50 of insurance automatically. But any insurance above that or insurance for first class is the responsibility of the customer. I exercise absolutely zero control over the procedures of the post office and the conduct of their employees. Thus, I am not liable for their mistakes and their mistakes are not a reflection on myself or my staff.

AGAIN, if you have not received your parcel, please contact your local postmaster. We do not have any additional information available, and will not replace missing parcels.

Additional policies

Additional policies

If you need a custom listing for several smaller cuts so that you do not pay too much shipping, please let me know. It's almost impossible to get Etsy to calculate it properly and we don't want you to overpay shipping. It's impossible to enter the weights of each small cut we have listed in the listing. Etsy doesn't allow it. We can enter a weight for the whole listing but this isn't accurate since we have 1/3 yd, 1/2 yd, 2/3 yd and 3/4 yd listed in addition to the full yard. We want to help you with your listing so please do not hesitate! You'll also need a custom listing if you need more than three full yards. We can fit up to 12 yards in a flat rate padded mailer.

We do put our fabric in plastic bags if it is in a priority envelope or a box. We don't use a plastic bag inside our Tyvek poly mailers. We know that we need extra protection for USPS mailers. We do not trust how much they throw their packages.

I will happily fulfill custom orders. Please convo me with your request. Additional yardage is sometimes, but not always, available. Please inquire if you need multiple yardage in a continuous cut.

I do not discount yardage simply because you purchased several yards. This is a brick and mortar quilt shop, not a chain store. We do not receive discounts per yard from our designers just because we buy a high number of yards. Our price is about $1 to $2 below what is market retail. Our service, willingness to do anything to help our clients match fabrics, plan projects, and more is well worth the price of our fabric.