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Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Autism

Autism Bedfordshire

Autism Bedfordshire is an independent charity providing information, advice, emotional and practical support to individuals with Autistic Spectrum Conditions, their parents/carers, families and associated professionals throughout Bedfordshire.

Families in Luton Autism Group (FLAG)

A monthly meeting for parents who want to link with families in similar circumstances, have access to a sympathetic listening ear and user friendly information. FLAG is run by the Autism Spectrum Team (part of the Special Educational Needs Service) at St. Anne’s Church Hall Crawley Green Road, LU2 0NQ.

CHUMS also offers a stillbirth and neonatal bereavement support service for parents, grandparents and siblings in Bedfordshire following the death of their baby. This includes monthly support groups and family workshops.

Are You a Carer?

Carers' Cafe

Informal drop-in with a relaxed friendly atmosphere. The cost is £1 entry including tea/coffee and cake/biscuits. It is run between 1-2.30pm on the second and fourth Thursday of the month at Mind BLMK’s Wellbeing Centre, 46/56 Dumfries Street, Luton.

Carers in Bedfordshire

If you are a carer, or have been a carer, you may be experiencing stress, anxiety, guilt, bereavement, trauma and loss. Counselling can help you work through these emotions, allowing you time and space to concentrate on your emotions.

CHUMS - Young Carers Service

The service supports children and young people aged five to 18 who help to care for someone with a disability, chronic or serious illness, mental health condition, learning difficulty etc, whether that is a parent or sibling. Support is offered through group work in schools as well as monthly drop-in facilities.

Young People's Counselling

Counselling at TOKKO Youth Space in Gordon Street is short-term intervention counselling (4-6 weeks). Young people aged 10 to 21 can share their problems in a confidential environment, being treated with respect based on an understanding of their culture and background.

Vaccination planner

Bedfordshire African Community Centre (BACC)

Bedfordshire African Community Centre (BACC) at Alydwyck House was founded after a survey of Africans living in Luton revealed they would welcome a centre where they would be able to meet socially and participate in promoting African culture. There is a weekly lunch club on Wednesdays.

BIG Hat Factory Community Choir - Luton

Singing in a community choir is a great way to make friends, build your confidence, improve your voice and reduce stress. There are no auditions and everyone regardless of singing ability or prior singing experiences is welcome.

Luton Irish Forum

Luton Irish Forum (LIF) is a charity with over 500 members and a centre close to the town centre. LIF provides welfare support through drop-ins, appointments and home visits relating to welfare benefits, housing, community care and debt, applications for an Irish Passports and provides representation at tribunals and medicals.

Luton U3A

Luton University of the Third Age is about self-help learning through study groups, in which members share their knowledge and interest in the subject, keeping mind and body active. Groups meet either weekly, fortnightly or monthly, often in members’ homes but also in venues such as local community centres.

Special Needs Out of School Club (SNOOSC)

Special Needs Out of School Club (SNOOSC) is a registered charity providing leisure opportunities for children and young adults aged from nine to 20 who have a special educational need and/or disability. SNOOSC is based within Chiltern School, Houghton Regis, but operates services independently of the school.

Free dementia support counselling

A free counselling service for people who live in Bedford and Central Bedfordshire is being provided by Relate Bedfordshire and Luton. It is for individuals, couples or families supporting someone with dementia and is provided face-to-face in a number of community venues, by telephone or Skype.

Stepping Stones (Luton)

Stepping Stones (Luton) is a charity dedicated to supporting women who have suffered abuse, who are vulnerable due to substance misuse, offending, mental health conditions and/or are involved with Local Authority Children’s Social Care.

Luton Women’s Centre

Luton Women’s Centre is a safe and accessible women-only environment, a resource centre which is a focal point for women issues, campaigns and has a range of cultural, educational and recreational activities.

Bridge Project

The aim of the Bridge Project is to help people in Luton who have had support or treatment for alcohol and/or drug use to develop the confidence, skills and experience required to compete in the labour market.

Drinkline

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

One You Days Off - Mobile App

Active Luton Health Walks

Walks vary between 30-60 minutes and start from Lewsey Sports Park or Hightown Community Sports and Arts Centre. The walks are suitable for all fitness levels and as well as getting fit, they’re a great opportunity to socialise and get to know the local area.

Age UK Bedfordshire

Trained and experienced friendly advisors offer impartial, confidential information and advice on a wide range of issues, from referral to local services and groups within Bedfordshire through to in-depth advice, for example, on benefit entitlements, housing issues, health and social care needs and money worries.

La Leche League - Bedford and Luton

Luton National Childbirth Trust (NCT)

Luton NCT is run by volunteers, most of whom are parents who became involved after they themselves were helped by the charity. All events and services are open to both members and non-members but the charity relies on membership to fund a number of initiatives.

Baby Buddy App

Beds and Northants MS Therapy Centre

The centre is a self-help organisation, run by people with MS for people with MS. All therapies provided are free to those with MS, but a donation towards the running costs of the centre is asked for. An adapted minibus helps provide access.

Book an Appointment

Luton Stop Smoking Service

Luton Stop Smoking Service offers all the support and advice you need to lead a smokefree life. Last year over 1,360 local people quit with using the free, confidential service for anyone who lives and/or works in Luton.

Slimming World

Young People's Counselling

Counselling at TOKKO Youth Space in Gordon Street is short-term intervention counselling (4-6 weeks). Young people aged 10 to 21 can share their problems in a confidential environment, being treated with respect based on an understanding of their culture and background.