Pureland Supply currently ships to the following countries via FedEx or US Mail. FedEx is approximately 5 business days for delivery at a flat charge of $64.00 US Dollars (customer to pay customs and duty taxes). US Mail is approximately 10 business days for delivery at a flat charge of $26.00 US Dollars. Please call us at 610-444-0590 to place your international order.

I installed my lamp and now it won’t turn on. Do I have a defective lamp?

There are a few things to check before contacting customer service that may rectify the situation.

Starting with the easiest, make sure your TV/Projector is plugged back in and the lamp cover is secured back into place. It is good practice to unplug the unit when replacing the lamp, so make sure it’s properly plugged into a good power outlet.

My TV/Projector is plugged in, but I still am not getting light!

Listen to the TV/Projector when you try to turn it on. You should hear the cooling fans after you press the power button. The fans should run for at least a few minutes while the unit tries to start the lamp. If you do not hear the fans, that could be an indication of something not installed properly such as the lamp or the lamp access cover. Remove and re-install the lamp and then the lamp cover. If the problem persists (no fans), check your power cord and then check to see if there are indicator lights flashing on the TV/Projector.

If you can hear the fans running and the picture is still not showing up, check the flashing indicator lights. Every TV/Projector has an owner’s manual available on line for free. Check the flashing indicator lights against the description in the owner’s manual. If the description points to a failed lamp, please contact our Customer Service for further assistance.

My lamp is projecting a picture, but I have a message telling me to replace the lamp. This is a new lamp, why is it saying that?

Most Projectors and many TVs have a Lamp Hour Counter or Lamp Timer to keep track of lamp usage. The units are designed to warn you when the lamp is approaching the end of its life. When a new lamp is installed, you must manually reset the timer or the TV/Projector will not know the lamp has been changed and will count an incorrect amount of hours. This also means that if you prematurely reset the timer, you will not have a proper hour count on the replacement lamp once installed. Some projectors will turn off completely and need to be manually reset before they will turn on if the lamp hours are exceeded beyond the factory settings.

It is always a good idea to check the manual and reset the timer as instructed.

My TV/Projector is much dimmer than I would expect with a new bulb. Do I need to send it back?

Purchasing a bare bulb can save money when replacing a failed lamp, but sometimes if the bulb is not installed correctly, it will not function at full brightness and give you a dim, hard to see image.

Check to make sure the bulb is installed flush with the front of the housing. It should sit exactly as the old bulb and must be installed the same way or the light will not illuminate the image correctly. If the bulb is slightly off center, or not aligned the image can be dim. Many times, removing the bulb and re-installing it into the housing will rectify the issue.

My TV/Projector turns on for a few minutes and turns off after installing the new lamp.

While this could be a defective lamp, it is common for many TVs or Projectors to turn themselves off when there is another issue. Many times the fans will be dusty and not spin correctly. That will cause the TV to shut down. Try cleaning the TV/Projector with canned air and a vacuum to make sure as much dust and dirt is cleaned up as possible.

I installed the lamp and my TV/Projector is telling me that it is getting too hot.

Anytime you replace your lamp, it is a good idea to clean the unit for dust. Heat is the primary cause of early lamp failure. By keeping your TV/Projector clear of dust, you will help it keep the lamp at a proper temperature. When you have the lamp out, take a can of compressed air and use it to blow the dust free. Then use a vacuum cleaner to collect the dust so that it does not re-collect in the TV/Projector.

This is recommended to be done at least when the lamp is changed, but seasonally is even better. The cleaner the TV/Projector, the longer it will last.

I received my bare-bulb/lamp but it is not the same as the one I removed.

Rarely there can be multiple lamps/bulbs for a TV/Projector. Occasionally the manufacturer will switch lamps mid production. This can be confusing and frustrating.

However, it can be corrected very easily with some help from you. Record any numbers on the lamp/bulb. Also verify your model # as well as any letters before or after the model number. Contact our customer service with the information from your old lamp/bulb and we can correct your order and have the issue taken care of.

My TV/Projector has a new lamp, but the color of the screen is still wrong. I see colors where they shouldn’t be and the picture is either flickering or off color completely. Is my lamp defective?

Projection lamps only put out white light. Your TV or Projector handles the color control by shining the white light thought either a color wheel for DLP or LCD panels for LCD units. The color can only be affected by the internal optics of the projector. Usually when the color is off you will not notice with an older dim lamp. With a new lamp, it will be brighter and show up any issues with a lot more clarity. A new lamp will not resolve this as the issue is with the internal optics.

I do not see the answer to my issue. Is there anyone I can talk to?

Most certainly. You can reach our knowledgeable customer service Department at 1-800-664-6671 from 8:30am until 5:50pmEST.

With a background in general lighting we started Pureland Supply in 1998 as a specialty lamp distributor. As projectors started becoming more popular in business and educational environments we noticed an increase demand for projector lamp replacements. We began stocking and selling all original manufacturer projector lamps to a wide variety of business, educational, institutional and governmental customers. As time progressed many of our customers started asking for a less expensive alternative to the original projector lamps made by the various projector manufacturers. This point in time marked the beginning of our market niche and what we consider to be the offering of high quality at discount prices.

Pureland Supply made the decision to offer both high quality projector lamp replacements in conjunction with original bare bulb alternatives for any customer that wanted to replace their original bulb in their existing housing. This gives the customer a choice as to which replacement they would like to purchase. Both are high quality where the lamp assembly is a quick replacement that replaces the entire projector lamp. The bare bulb alternative gives you an option to replace the projector bulb in your existing lamp housing and have additional cost savings. The bare bulb alternative will be less expensive because you don’t have to pay for the lamp assembly which is simply a piece of molded plastic in place to hold the projector bulb.

We are constantly bombarded by overseas vendors that offer much lower pricing on compatible projector lamps. Many of our competitors have decided to go this route and subsequently offer extremely low pricing. We know that you have invested a lot of money in your audio visual equipment and don’t want to purchase and install an inferior projector lamp that will result in reduced lamp life and possible damage to your projector. Our projector lamps contain the original manufacturers’ bare bulb inside. Original manufacturer needs some explanation (and clarification) because there are a lot of false claims made by various companies regarding lamp quality. All major projector manufacturers make their projector lamps or contract out to various companies to manufacturer replacement projector lamps for their projectors. The original bare bulb used in their projector lamp assembly is made by one of several major projector bulb manufacturers. The major projector bulb manufacturers include Philips, Osram, Ushio, and Phoenix. Pureland Supply is an authorized distributor for all 4 of these projector bulb manufacturers. If you look inside your projector lamp you will find your original projector bulb will have one of these names on it.

Below are some pictures showing a few projector bulbs from various manufacturers and a projector lamp assembly with original bulb inside.

Original Philips Projector Bulb

Original Ushio Projector Bulb

Original Osram Projector Bulb

Projector Lamp Assembly with Original Bulb Inside

We don’t stop our quality process with the selection of high quality projector lamps and original projector bulbs. We also have a full quality control department that inspects every incoming lamp. Many competitors direct ship lamps so they don’t have to carry inventory or they simply put inventory on the shelf directly after receiving. We stock every type of projector lamp and even display live inventory status on our website. When a projector lamp shipment is received into our warehouse we inspect every lamp using our 17 point inspection process. We also spot check and test a percentage of incoming lamps to ensure every tolerance is within guidelines. Once approved we barcode and label the lamp with our Pureland Supply inspection label. We have several employees with over 20 years in the lighting and audio visual field. We have monthly training seminars for our customer service department so our account representative policy is made easy. Any of our account representatives who answer the phone are trained and qualified to help you. Whether it’s troubleshooting, identification, order status, stock status, returns help, or even getting a rush shipment out at 5:00pm, you won’t be transferred or put on hold for someone else. Each representative will be able to help you from beginning to end. Call us at 800-664-6671 during business hours of 8:00am to 5:00pm Monday through Friday. We also have live online chat through our website during business hours.

Pureland Supply wants to be your long term projector lamp supplier. Pureland Supply doesn’t sell cheap projector lamps for ridiculously low prices but we do offer quality lamps at deep discounts off the original OEM lamp cost. This market position has proved to be strong and continues to see growth year after year. We stock over 2,600 different projector lamp part numbers covering over 9,400 different projectors, tv’s, and smartboards.

When it comes to smartboards Pureland Supply sells a variety of replacement lamps to school districts, universities, colleges, and private educational facilities. We offer education discounts and also accept purchase orders. Simply email or fax (888-880-8874) your purchase order to us for same day processing. Please call a customer service representative at 800-664-6671 to get set up with your educational discount. This one-time phone call will get your account set up so all future orders will receive the educational discount.

Pureland Supply offers reseller and distributor discounts. We offer very competitive reseller discounts and will assign an account representative that understands your needs. Quantity discounts are also available on larger orders. We can “blind Ship” orders direct to your customer or even enclose a customer packing slip with your logo!

Remember that all shipments within the US have free ground shipping on orders over $100.00. We offer an unconditional free 90 day warranty on all projector lamps that can also be upgraded to a full 270 day warranty for only $29.95. If you do need a warranty replacement simply call us at 800-664-6671 to obtain an RMA (return material authorization) and arrange for a replacement projector lamp.

When placing an order with Pureland Supply, the buyer agrees to these terms. All items are guaranteed to be in working order when received by the customer. The customer must inspect the lamp upon arrival and install the lamp to confirm the item is in working order. Projector and TV lamps are under warranty for 180 days from shipping date and a replacement will be shipped once our defective lamp has been returned and inspected. An RMA form must be obtained before returning any item. Shipping costs are non-refundable. Return shipping is the buyer’s responsibility. If your old lamp is still working, install the new lamp when you receive it and while it is under warranty, and keep the old lamp as a spare. The warranty for Specialty Bulbs is below.

If the projector/TV lamp is non-working or defective: contact us immediately at 800-664-6671 or sales@purelandsupply.com. Lamps are under warranty for 180 days from shipping date. RMA PROCEDURE - When you contact us, we will email you an RMA form. You must ship the lamp back within 5 days of receiving the RMA or it will be refused. Item must be in original, undamaged packaging without any markings, a $20 boxing fee will apply if this condition is not met. Double-box the lamp with packing material around the lamp and between the boxes in the same way we sent it to you to prevent damage during shipping. Pureland Supply is not responsible for damage during return shipping. A tracking number should be obtained by the customer when shipping the item. Write the RMA number on the outer shipping box or the package will be refused at the dock. We will inspect the item and send you a replacement of the same item. If the product is found to be in working order, a $20 processing fee will be charged. Customer pays for shipping the lamp to Pureland Supply. If a new lamp is needed before a replacement can be shipped, please place a new order; a refund will be issued instead of a replacement. Lamps are under warranty for 180 days from shipping date and cannot be replaced after 180 days.

If the lamp does not light, re-install the lamp, reset lamp timer and verify cover has been replaced and screwed down before contacting Pureland Supply for an RMA form.

If the lamp was ordered in error or is no longer needed: a refund can be issued if returned within 30 days from shipping date. Contact us immediately for an RMA form and return the lamp within 5 days of receiving the RMA for a refund (see RMA PROCEDURE above). Customer pays return shipping. Refunds can be granted for items that are unused and in resalable condition. Refund is for cost of lamp only, shipping charges are not refundable. A $20 boxing fee will be deducted from refund if box is damaged or marked. Lamps can be returned for a refund within 30 days from the shipping date only. After 30 days refunds cannot be made.

If the lamp was damaged in transit: contact us within 5 business days so that a claim can be filed with the shipper. After 5 business days claims cannot be submitted. An RMA form will be issued (see RMA PROCEDURE above) and a prepaid shipping label will be supplied. Once the lamp is returned we will send a replacement of the same item. If a new lamp is needed before a replacement can be shipped, please place a new order; a refund will be issued instead of a replacement.

If we made an error and sent you the wrong item: contact us within 5 business days from the day you receive it. We will send you an RMA form (see RMA PROCEDURE above) and a prepaid shipping label. Return the item within 5 days after receiving the RMA and we will send the correct item. Item must be unused and in undamaged box without any markings or a $20 fee will be charged. If a new lamp is needed before a replacement can be shipped, please place a new order; a refund will be issued instead of a replacement. You must contact us within 5 business days of receiving the item if we made an error in your order.

If you do not receive the item we sent you:contact us immediately if you did not receive your package when you expected it. Claims for a lost package cannot be submitted after 3 business days past the expected delivery date. You can also track your package on the shipper’s website (FedEx, UPS or USPS/US Post Office) with the tracking number we send you in your confirmation/invoice email. We will contact the shipper and get your package to you as quickly as possible.

Warranty does not cover: shipping costs, improper installation including damages incurred while attempting installation, any installation or labor costs, lamps damaged by TV/projector malfunction, damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges, loss of use, lost profits.

Warranty for Specialty Bulbs (bulbs other than TV and Projector)

Specialty lamps are not covered under the standard warranty printed above. Please contact us immediately for an RMA for Specialty lamps, do not send back these items without an RMA, they will be refused. All approved returns must be double-boxed and require an RMA form or they cannot be processed. All items must be inspected and installed upon delivery.

SPECIALTY BULBS are considered on a case-by-case basis, please contact us immediately.

HALOGEN, FLOURESCENT AND GENERAL LIGHTING BULBS are not covered by warranty.

If the lamp is non-working or defective (not halogen, fluorescentor general lighting): contact us immediately at 800-664-6671 or sales@purelandsupply.com. Manufacturers’ warranties, when available, will differ. If approved by the manufacturer, we will send you an RMA form. Double-box the bulb, Pureland Supply is not responsible for items damaged in return shipping. A tracking number should be obtained by the customer when shipping the item. Write the RMA number on the outer shipping box or the package will be refused at the dock. Your bulb will be tested by the manufacturer. A fee of 25% will be assessed for returned bulbs that are in working order. All defective lamps are reviewed, tested and replaced on a case by case basis.

If the lamp was ordered in error or is no longer needed(not halogen, fluorescent or general lighting): contact us immediately for an RMA form. If returns are allowed by the manufacturer, a fee of 25% will be assessed and deducted from your refund.

If the lamp was damaged in transit(not halogen, fluorescent or general lighting): contact us immediately so a claim can be filed with the shipper. After 5 business days claims cannot be submitted.

If we made an error and sent you the wrong item(not halogen, fluorescent or general lighting): contact us immediately for an RMA and a replacement.

If you do not receive the item we sent you: contact us immediately if you did not receive your package when you expected it. Claims for a lost package cannot be submitted after 3 business days past the expected delivery date. You can also track your package on the shipper’s website (FedEx, UPS or USPS/US Post Office) with the tracking number we send you in your confirmation/invoice email. We will contact the shipper and get your package to you as quickly as possible.

Warranty does not cover: shipping costs, return shipping costs, improper installation including damages incurred while attempting installation, any installation or labor costs, lamps damaged by appliance malfunction, damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges, loss of use, lost profits.

Customer feedback:

Chris from Georgia, USA
What a lovely experience in this day and time of fighting computers . "JML" was delightful and helpful. My projector lamp arrived on time just like she said it would.

Brock from Wyoming, USA
I very much appreciate your willingness to extend the return due date on my Optoma H77 lamp. Your staff was most helpful and pleasant to deal with at all times. Thank you for all kindness shown.

Ed from Ohio, USA
I was able to get a projector bulb that fit my JVC unit overnighted to my door! This after waiting months for Best Buy, Geek Squad and Partsource who failed to get it for me.

Jean from California, USA
Pureland Supply is terrific! They were extremely helpful on the phone and with our order. The Projector Lamp they sent was far better than the bulb we had previously in our old Sony Projector.

J Perkins from Wisconsin, USA
As a school district we've used Pureland for several replacement projector lamps. All our dealings have gone smoothly, with quick turn-arounds. Highly recommend.

Ken from Ohio, USA
Fast courteous service. Very responsive through entire process and estimate was to the penny of the actual bill. Projector works exactly as it did when it was new.

Mike from Florida, USA
Pureland Supply provided exactly what they said they would provide. The projector lamp was at my house within 3 business days of my order. I rate this company as outstanding.

Rodney from Maryland, USA
I purchased a projector bulb for my large screen tv. It arrived the next day. I installed the projector bulb and it is working fine. Will definitely do business with Pureland Supply in the future.

Craig's TV Service from Michigan, USA
After dealing with another vendor and being sent 3 wrong projector lamps, it was a pleasure to deal with Pureland. They shipped the correct lamp the first time.

Brooke from West Virginia, USA
Very pleased with my purchase of the XL5200 Sony Projector Lamp Assembly. Great Service and very fast shipping. Received it Next Day!

Sam from District of Columbia, USA
Ordered a BL-FS180C Projector Lamp for an Optoma Theme-S HD65. Excellent pricing, and extremely fast shipping.

Mindy from Pennsylvania, USA
We ordered 2 Sony Projector Lamps which arrived very quickly. We had a technical problem during installation and the technical support was superb! Great support, great company.

Helen from British Columbia, Canada
Pureland Supply is very easy to deal with. Good customer support, quick reply to e-mails for my Mitsubishi Lamp. Will shop there again for future projector lamp needs.

Dick Bachli from Wisconsin, USA
Purchased a D95-LMP lamp for Toshiba TV. Just want to commend Robin for a job above and beyond that normal call of responsibility. Now I can watch my Green Bay Packers on Sunday.

Allison from New Jersey, USA
Video bulb for projector. very fast service. had the Sanyo POA-LMP55 projector bulb the next day. will recommend to my friends for any projector lamps.

Dan from Ontario, Canada
Great overall buying experience. Dell lamp worked great and questions I had were answered quickly after I completed installation of the projector bulb. I would purchase another projector lamp from pureland again.

Katy from Washington, USA
The Sony LMP-H200 video bulb we purchased for our projector arrived on time and in excellent condition.

Doug from Dallas, USA
I received the Samsung DLP TV Lamp Bulb in excellent condition, and I'm very pleased to have installed it without a hitch. Our TV is now good as new, excellent service!

Bernal from Cincinnati, USA
Super fast delivery. We are very happy with our Optoma HD72i Projector Lamp purchase! Will definitely use and recommend to others! Thanks!

Erik from North Carolina, USA
I bought a BL-FS180C Optoma Theme-S HD65 HD640 HD700X Lamp Bulb and came well packaged and is working perfectly.

Josh from Georgia, USA
Outstanding service, nice people, and knowledgeable support. They had a wide range of in-stock lamps and shipping options.