SUMMARY ---
RT-Action-ExtractRTNames is an extension for use when you have
multiple RT systems talking to each other.
RT figures out which ticket a message is associated with by looking
for a [rtname #1234] tag in the Subject line. If multiple RT
instances are sharing a ticket, it needs to contain a tag for each RT
system.
This extension looks at incoming messages and modifies the subject of
the ticket to include any appropriate rtnames from other systems.
INSTALLATION ---
To install the extension:
$ perl Makefile.PL
(it may prompt you for the path to your RT.pm, if it can't
automatically detect it.)
$ make
$ make install
As part of the installation process, your RT instance will be
configured with a new global scrip which will run the action.
CONFIGURATION ---
(not implemented yet)
whitelist (or whiteregexp)
TODO ---
- generalize this to extracting arbitrary subject tags
- allow that to be configured via a regex