QUALITY ASSURANCE

As part of our continued improvement programme, Guarding Professionals is continually reviewing its processes in order to meet, match and surpass customer expectations. We measure customer satisfaction through the administration of customer satisfaction questionnaire which will include any comments, our customers may have relating to how we may improve. Key Accounts managers also hold monthly meetings with clients enabling us to informally measure the level of satisfaction.

We take our time to fully explore and understand our customer’s requirements to ensure that we deliver the services to meet our customer needs. In doing this, we comply with the statutory requirement of BS7499 and BS7858.

ACCREDITATIONS

We are a SafeContractor.We take the Health and Safety of our clients and staff very serious.

Certificate number: 5729ISO 9001 ISO 14001

PATROL SERVE - MOBILE SECURITY/BIKE PATROL

At Guarding Professionals we pride ourselves on customer friendly security staff who are always accommodating to the needs and concerns of the public whilst in charge of security on your premises. In the event that any adverse situation may arise, our officers are trained to deal effectively and efficiently with offenders and will remain in full control of the situation, in order to protect your property. We regularly exceed our customers expectations, offering customer service that is truly second to none.

SERVICE LEGAL AGREEMENT

Guarding Professionals fulfils and fully complies with all aspects of its Service Level Agreement with its clients. Services are delivered on time, to budget and only security screened; qualified and appropriately attired officers are deployed on client’s site. All sites have Risk Assessment and Assignment instructions and these are communicated to the officers.

TRAINING

At Guarding Professionals all our staff across every division undergoes an exceptional, rigorous and regular training programme. This ensures that all personnel are knowledgeable in the following areas:

Health and Safety

First Aid

Dealing with Emergencies

Licensing Law

Fire Safety

Role and Responsibilities of Security Personnel

Customer Care and Social Skills

Procedures for the Control of Keys

Communication

Reporting

Patrolling

Searching

Reception Skills

Use of Technology

Crowd Control

Anti- Terrorist techniques

VETTING

All Guarding Professionals employees undergo a stringent vetting procedure. At entrance level they are checked by the DBS (Disclosure & Baring Service) and subsequently licensed by the SIA. Our vetting procedures comply with the provisions of BS 7858:2004.