After you figured out how to use the telephone in the toystore, you will find another open door which leads you to the ground under the well. There you have to use the rope.
Please have a look at the walkthrough in the Main section: The Twins, Toys for Brats, The Telescope and there the subsection: Toys for Brats, the Well (first time)

You can't miss it, or the search scene is still there waiting for you to finish it.

Are you sure it's not in your inventory? The inventory can hold more items that show in the window. Try clicking on the arrows to the right or left of the items in the inventory to see if perhaps it's there but you're not seeing it.

@PenniPotts
There is a list with all inventory items and where to find them added to the walkthrough

When you come to Victors house the second time, you will find the skeleton key it the working room, search scene. This room opens, after you unlock the door with the hints from the left wall of Victors bedroom

I also have another question- if you go back into Victors House there is another puzzle on his front door ... one with skulls. I do not believe that I have seen this one addressed. does anyone have any input on it? I saw skulls on the certificate upstairs in Victors bedroom but I see no chance when I try to press the keys in any order.
Thanks Pennie

Arrgh-- I have entered the third door but I don't have the screwdriver or the wrench. I think I last used the wrench opening the grate after using the rust remover. I don't know that I ever had a screwdriver in inventory.
Is this another bug? Can someone tell me where to pick up the wrench again? I also am one of the unlucky ones who had to restart the game- no girls in the coffins.
Please help!
Thanks,
Jennifer

I need help with the part after the fireplace I put the sun and moon together and the symbols. the fireplaces opens and i go in to a room but all i see is pictures and a exit button whats next anyone know? it says The Adventure just Begun.! HELP PLEASE!!!!

Have a look here for the telephone puzzle
For the telephone number, you have to go into the back room of the gingerbread house. There you see a flower poster. Klick it and you will see a telephone number. Write it down, as it is not very good to see in the book

Have a look at the list of inventory items, added to the walkthrough :)
The old fuse you will find at Toystore, showcase, search scene 1.
The schoolhouse is the house behind the toystore
Toystore and schoolhouse you will find after opening the left door

Ok I'm at the General Store and am stuck at the fusebox. Can anyone help?
I've got the 4 digit code and I've put it in every possible way and it won't open. Am I the only one with this problem??? Or am I doing something wrong?

Fantastic game. Took a while to complete, which is much less frustrating than buying a game and finishing it within the hour! At least this one was worth the money. I'll definitely be buying more. Thanks for the tips guys.

Hi. Been into the gingerbread house and found hidden objects on table. Unfortunately, did not get the potholder. Didn't realize then that I was supposed to collect it. Now go back to tabke and unable to look because hidden objects was completed. I'm stuck. Can you help?

Please help! I have gotten through to the 3 doors, and opened the middle one. Got thru rose grate to caves, (but have no idea what to do about the bats.) Anyway, in searching other posts trying to find the typewriter key "R", and read where it can't be found until seen some kind of video with the twins(?) I have traced all the way back to the fron gate, but cannot find any search scene I have missed (yes, have done some twice). So I am stuck for 24 hours trying to find the R,one more red marble, fuse, and how to look through the scope by the water. Can anyone help? Oh! I did start over once already in case I had a glitch. Thanx in advance!

You should have something in your inventory that you can scare the bats away with. If you don't have this item, perhaps there are other search scenes you haven't completed yet? The item you need is found

Well, this was the most interesting game I have EVER played. I have played alot of Nancy Drew and the new James Patterson game, but this game beats them all. Even scared me a couple of times..lol AWSOME!

Jay...thank you for the help with the bats...got me moving again. But now I am about to give up on getting the right marbles in the right place..been going for sometime now, and just can't get it! Any tips?

Thank for all the help. I seem to be stuck on the phone connection puzzle.

i see that the IN wires are blue and red, so I try to complete the circuit with those, not using the green, but no matter what I try I can't get all of the lights on...is there a set path or any tricks? thanks!

What is the phonograph record used for? I put it on the phonograph and hear music and then a weird sound like someone talking. What does it mean?

Also, I saw what the numbers are for the skeleton puzzle in the elevator, but how are you supposed to figure them out? I mean, some of the numbers have changed around, like with the random phone number. How do you get all 4 of them?

There are stairs you can go down on the right side in the back of the toystore.
With this, you are coming in the basement. The trolls game you will find by clicking the cloth in the back of the room

@Hayley

The skeleton key for the elevator you'll find in Victor's house.
After you came free from the attic, you have to go back to the house one more time. The key is in the room behind the downstairs door, but you first have to go upstairs in Victor's bedroom

@puzzlegirl

Ignore this, there is no marble, sorry. When you saw the twins, everything is fine and you can go on. Continue in the toystore

@Susan

Did you do the puzzle and freed Rose?After that you should get the marble by clicking inside the empty coffin. If not, you might go back and see, if you did forget some. Maybe a searchscene somewhere. I dont know, if the marble will only show up, when you did everything else before. Sorry, I have no other explaining for that

@lesley

Are you sure, that you do not have the potholder? Its a colored piece of cloth, you will find in your inventory.

hi i am now stuck again
i am round the side of the school
please how do i get the door open it got 7 holes that turn red if you shut them off
please please please help me i am realy enjoying this game want to move on
thanks
adkgto

I think, you climbed down the rope to early.
Have a look at the walkthrough:
After unhooking the bucket, you first have to go back to well, in front of the manor. When you are finished there, your next goal will be the schoolhouse (left side). It will take a little till you are going to climb down the rope again ;)

Help!! I can't get the telescope to work. I have inserted the coin and click on it, but it just says that it hasn't been used for a while and the lens is clouded over and can't see anything! Any ideas?

Hi thanks for reply re: potholder. I have looked in inventory and it's definitely not there. So annoying to get this far and then a glich stops me going further. Worst thing about the game is not having the ability to go back a chapter. I had done hidden objects game on table in ginger bread cottage and completed it ...SO I THOUGHT ....only for the potholder not to have been picked up and the game played on so I didnt know. I really dont want to start again. Any ideas? Thanks.

I need the clue from the toy store front room - and have worked on the object-find for hours! I have found all the objects except the OLD FUSE. I even had the hint to show me what area it is in -- but for the life of me -- I don't see it!! Any help appreciated!!

Ok i made it all the way to Rose dead body with this tubes around her,but i passed a lot of unfinished puzzle behind,where can i find the fuse?and which one is victor's room?and also how to open that nailed drawer?and where can i find the key letter I?

Hi lesley, sorry to hear about your missing potholder. If you are sure that you have done everything, even tried going back to the gingerbread house to see if maybe the search scene was still activated and waiting for you to finish it, then I would definitely contact Big Fish customer support to let them know about your issue. That's the only way they will be able to track down some of the obscure, hard to find bugs left in the game.

rockangel - go back and finish the unfinished puzzles, you'll need to before you can progress.

You'll find the fuse in one of the search scenes, and it doesn't sound like you're far enough to see Victor's room yet, so I wouldn't worry about that right now. For the nailed drawer you need the hammer (also found in a search scene).

Bottom line: go finish the search scenes you left behind! More will open up when you do!

I am about ready to quit, and that's not like me. I even started the game over in order to get the "R" key, but it is nowhere to be found! I have all the others. Also, what do I need to "unstick" the dials on the telescope? ( I put in the coin.) And please tell me what is the puzzle on the left outside the school house with the 2 photos and red covers on the circles? Thanx so much!!

Username: the shovel is used to dig up part of the painting of the twins, which gives a clue about how the marble puzzle needs to look for the correct solution.

Technically, that clue isn't really necessary to solve the marble puzzle, but it helps to know what you're getting into with that one, or you're likely to spend a lot of time on it.

Satchmo: There is a known glitch that has happened to some people that prevents the "R" search scene from getting triggered. Apparently if you saw the twins' coffin empty without a cut scene, then it is likely you encountered the same glitch.

The dials on the outside of the telescope do not turn. The interactive controls are visible only when viewing through the eye piece.

The puzzle at left cellar door to the school house

is easy if you have the clue for it. Get the clue at the hot stove (but bring with you the temperature that shows on the cellar door). You'll need the potholder also.

I read the other comments and it is funny I got stuck at the same places, hence the need for the walkthrough : ) So far I have really enjoyed the game and am looking forward to playing others like it in the future. Thanks for the help! BTW the captcha is terrible!

I can't find the 10th heart to save my life... I have read all the spoilers and all the comments and all the locations for the inventory items. Saw 2 questions about the 10th heart and no answers.... PLEASE help!! I have been through all the rooms and even back up the ladder, but no other search areas. Anyone, please?

Sorry, decker. The captcha is there only for anonymous posters. It helps to keep the undesirables out, of which there are many. Create an account and you won't have to deal with it anymore. :)

Leslie: did you take the tram back to Victor's house? There is a search scene there in the work room. Also, there's one in the Gingerbread house. Either one of those two may be easy to miss.

Anne: I have played through the game twice without ever having an item disappear on me. I'm not saying it doesn't happen, though, as a few others have reported similar trouble. The best suggestion is to write to BFG customer support and tell them about your troubles with it.

hey im stuck at the puzzle in the room plz help!!!!!!,
i found the moon on the puzzle do i need to find the sun ,wot do i need to do to find the part of the sun ??..how do i do this ,im here for hrs tryin to figure it out !!lol

I just played through the game again because after watching the credits play through, I discovered a riddle, so I wanted to check it out. Sure enough, there's a neat little recording tucked away in the game for those who solve the riddle.

Here's the riddle in case you missed it:

behold the blind mice and their cardinal directions. the world's wonders so Ponderous make one grin from Here to there. is it 6 o'clock Or just somethiNg i atE?

The riddle itself is quite easy to decipher, but in case you need a little help, here are some points to look for:

There are but 5 letters that are uppercase. None were at the beginning of a sentence, and two of them appeared within a word.

The uppercase letters are: P-H-O-N-E. The riddle is telling you it has something to do with the phone.

Can you find the phone number embedded? Can you extract any numbers? I found seven numbers:

behold the (three) blind mice

and their (four) cardinal directions

the world's (seven) wonders

make one grin

from here two there

is it six o'clock

or just something I eight

Now go to the phone in the game and dial that number for a hidden Easter Egg. :)

Thanks for the phone number tips for that riddle in the credits, Jay! I was wondering what that meant! I didn't get a hidden easter egg when I dialed the number though. I got a love message, lol. Maybe it's different with everyone??

I thought I had found all the hearts (end of game), but nothing happens, so I guess I am missing 1 or 2. But I have checked every location possible at least 4 times, and can find no more search scenes. Help! Thanks so much!!

@Satchmo
How many hearts you are missing, you can see at the door :). Left and right from Emma's heart have to be 5 hearts each side
And make sure you also went into the well, in front of the manor, in the cellars, in the underground. I was also running around, sure I had everything, just to find out, that I missed one cellar scene