Operations

Reynolds and Karmak Announce Hardware Support Agreement

June 4, 2003

The Reynolds and Reynolds Company has announced a three-year agreement with Karmak, Inc., through which Reynolds has been designated the recommended provider of hardware services for Karmak dealer information systems. Karmak is a provider of computer systems and business management systems in the heavy-duty truck industry.
According to the company, the agreement follows the establishment of an alliance between the two companies in November 2002 through which Reynolds and Karmak will cooperate in the distribution of integrated management system solutions to dealers holding both auto and truck franchises.
J. Richard Schien, Karmak CEO, said, "We are pleased to extend our alliance with Reynolds through the establishment of this hardware support agreement. Through this agreement, Karmak will be able to offer its customers the services of hardware support professionals with considerable dealership experience and smarts. Knowing how dealerships operate can make a vital difference in approaching and prioritizing hardware service."
"Reynolds award-winning services capability is second to none," said Hector Ramos, vice president, Reynolds Customer Services. "We will provide Karmak with a consistently high level of skilled, dealer-savvy hardware support for their dealer customers."
Karmak, Inc. (www.karmak.com) is a provider of computer systems and business management systems in the heavy-duty truck industry-supplying software applications to retailers that sell and service trucks, tractors and trailers, as well as retail and wholesale businesses that distribute parts. In addition, Karmak says it provides continuing innovation and support to companies through software specialists working closely with customers in areas such as inventory control, service department management, accounting, and new and used truck sales. With more than 20 years serving the heavy-duty industry, Karmak is headquartered in Carlinville, Illinois. Karmak currently serves more than 1,800 locations throughout the United States, Canada, and Latin America
Reynolds and Reynolds (www.reyrey.com) is a provider of integrated solutions that help automotive retailers manage change and improve their profitability. With 75 years of experience serving automotive retailing, Reynolds says it enables car companies and retailers to work together to build the lifetime value of their customers. The company's product, service and training solutions include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management (CRM) solutions, data management and integration, and leasing services. Reynolds serves more than 20,000 customers. They comprise 90 percent of the automotive retailers and virtually all car companies doing business in North America. Its CRM consulting practices span more than 20 countries around the world.

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