Work with a higher volume of smaller, less complex clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 3 to 5 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Client Success Specialist SaaS - Reston, VA Area only

Oracle Cloud Customer Success Specialist (CSS)

We are searching for Oracle Cloud Customer Success Specialists (CSSs) to assist our Cloud customers as they adopt cloud applications (SaaS) and achieve value from their Cloud investments.

The CSS is a customer-facing, post-sale, install-based Cloud specialist and customer care position. CSSs collaborate with multiple Oracle teams within Sales, Support, Operations, and Consulting to drive customer adoption of the Oracle cloud subscriptions they have purchased. The CSS s success is determined by their customer s willingness to renew subscriptions, and be a positive customer reference. The CSS is responsible for maintaining a high level of customer satisfaction by being an advocate and liaison between their customers and the Oracle teams supporting their Cloud Services. This CSS position is with the North America Technology Division (NATD) Public Sector SaaS CSS team, which covers the HCM, ERP, EPM, and CX pillars in the Oracle Public Cloud.

The target candidate s profile is one who can blend technical skills, analytical problem-solving skills and strong focus on customer success. The successful CSS candidate will need to clearly demonstrate his/her ability to quickly learn and understand new software and technology and meet the following criteria:

Responsibilities:

Drive high customer satisfaction by ensuring customer is receiving value from their Cloud services and ultimately renews their services.