Category: Murray Newlands

Sharing your problems and seeking advice from friends or professionals is something that is in our nature. Even so, it’s crucial for us to get a different perspective from others as we have a tendency to hold on to and not to reveal everything to everyone.

This is where chatbots will step in.

Why will we accept Shrink Bots?

First of all, they will provide more private sessions, and the comfort that they will provide to us will be great because they are machines which will be the most significant advantage.

There is that feeling we get when talking to a real person about the judgment that we sense from that individual. We have a fear that they will undoubtedly have an opinion that we did something wrong or that we are crazy.

This won’t be the case with chatbots, as we will appreciate the talk and advice, but it won’t matter about their opinion because they are not a real person.

How can chatbots achieve this?

Imagine a vast base of knowledge inside this program, a chatbot, of the human psychology, our progress through time, and the examples of various cases that have been recorded.

With Artificial Intelligence, advancements have been made, and the ability for them to mimic human conversations with an NLP solution will make them the one to talk with.

The possibility for chatbots to search and make a pattern match for our behavior and compare it with known cases will give us a relevant example where our behavior is leading us.

This is not the first time with interacting with a program for these reasons. For example, we tend to take quizzes on social media about everything, like discovering your personality. These quizzes are programs with small data and still are very effective. Or, there are tests that we take to see our IQ, and so on.

♦ CBTI

CBTI is a short name for computer-based test interpretation. This technological tool can interpret data in a psychological assessment and has been used since the 1960s.

The CBTI program is empirically-based or clinically-based, as they are programs that are used for myriad and psychological tests. Research shows that there cannot be any confirmation about the validity of the tests; the main reason is the small data accesses.

This all can change today with chatbots and their ability to accesses a cloud-based knowledge-base, all there is to do is to wait for this knowledge-base to be created.

So far, they have been proven in to be helpful in more than one factor of this process:

Saving time

Reducing human error

Cost-effective

Objective/Reliable

Advancement made in the chatbot technology and combining them with CBTI will provide a powerful program that will be more than just a test, but an AI-powered Psychologist.

♦ Voice VS Text

Chatbots will provide us the option to choose how we interact with them, by voice or by text.

Not everyone is comfortable with talking with someone, so that’s why texting will help. And we don’t have a doctor who can offer this as it will be a time-consuming process which will increase the cost of the session, as well.

Final Thoughts with ChattyPeople

The inevitable is that chatbot technology will flourish and the use of it will help us in so many ways, as we will find their application helpful in many ways.

Time will show how advanced they will become. From our side, here at ChattyPeople, what we can help you with is to create a chatbot powered with AI and NLP.

All you need to do is to use our user-friendly platform and create your chatbot with no coding required on your end.

Chatbots, even in the early stage of development, are proven to be helpful for organizations. However, building a chatbot and deciding to do this can be overwhelming.

Using new technology can be a little confusing, as well, and you may not know what the chatbot needs to do. This is why we have put together a list of five functions that all chatbots should have.

Top 5 Chatbot Functions

1). Collect Data

Don’t lose the data on your chatbot’s interactions, as it can be helpful for your organization. Build the chatbot to be curious and provide small surveys, as this will help you to get inside your customers’ heads, and give the chatbot proper direction and focus on things that people think are important.

2). Subscribe

Giving your customers the option to subscribe can benefit you in several ways. Clients that love your brand want to know when something new is going on and can be informed about it. Also, having subscribed customers will help you efficiently execute a marketing campaign which will be free without involving marketers.

3). Variables

Give the chatbot the function to act smart. Providing the data and expanding the chatbot’s knowledge base will make it easier to understand. With the ability to present different outcomes and use different words to provide an answer, it will make your chatbot a conversationalist that can deal with everyone.

4). Connect to a Live Agent

Offering a chatbot to your customers will provide a 24/7 channel of service. It will look more professional if the chatbot provides your customers with a way to speak to a human agent if the issue cannot be resolved. With this, your company can offer a better customer experience.

5). Target and Engage

Execute the marketing campaign, and let the chatbot target the customers that will benefit from this campaign. Let the chatbot engage and represent what you have to offer.

Building the chatbot with these features will help your company become more efficient, will increase revenue, and better your customer service.

These are only some of the benefits of including this technology in your business strategy. One thing is sure, however, as it will save time for your employees and customers alike.

Final Thoughts with ChattyPeople

Make your chatbot to be as informative as it can be. It’s up to you to provide it with the necessary information and to build the knowledge base that will help your customers the most. Use the feedback from your customers and continuously improve their experience with your chatbot.

Building the right chatbot for your company needs the right tool in the first place. Use the platform that we offer, here at ChattyPeople, and you can build a conversational chatbot in a couple of hours.

It has never been easier to build a chatbot, as our platform will do all the coding that is needed, and your job is to make it communicate in the way that will represent your company the way it should be.

Finding an apartment can be frustrating; searching the internet, jumping from one site to another, seeking the right apartment that will satisfy your needs.

Let’s think about what is essential when searching for an apartment:

Location

Amenities

Approximate distance to transportation or closeness to your work

Everyone has a general idea where the location of the apartment needs to be. Here is how you can build a chatbot that will help you with the search in a couple of simple steps:

Step one

Forward the feeds from more classified websites like Craigslist into your chatbot. With this option, you will keep track of updates and new postings that are made on these sites. Add as many websites as you can.

Step Two

Use filters in the websites to narrow down the search, and make filters that will help with your decision in choosing the right apartment.

Use filters like:

Has images

New postings

Location, location, location

Price range

Step Three

Filter the results inside the chatbot filtered by area. With this, you can lower down the search and look through the desired area that will satisfy your needs.

Add more filters inside the chatbot, such as:

Closest to transit

Nearby shopping

Amenities in the building

Availability

Step Four

Use Slack to communicate with each other creating a channel where you can discuss the findings with your friends or the person that you will share the apartment with. With this, you can narrow the search even more that will satisfy the needs for both of you.

This is one way to narrow the search and save time. Instead of sitting down and searching and saving the potential listings, you will have the data inside the chatbot. You will have all new listings in the chatbot, and you continuously sitting in front the computer and searching for new listings will not be the case.

Final Thoughts with ChattyPeople

Chatbot technology and the use of it are relatively new. This is giving you an opportunity to create something new that will help make your life much easier. Chatbot building can be tricky if you decide to build one from scratch, and this is why you need to consider using the platform that we are providing.

With the platform that we have, here at ChattyPeople, there is no need for any coding on your side. The platform is built to generate the code for you, and all you need to do is to drag and drop and build the knowledge base of the chatbot. Integration with Facebook and Slack is just a click of a button away.

Take advantage of our starter plan that we offer and start building your chatbot for free.

Making a chatbot is easy to do, but making it usable is a different story.

Here are 10 best practices that you can use to build your chatbot and make it more usable:

1). Make It Understand Us

Creating a good conversationalist is a big task, as it needs a significant amount of effort. This is readily achievable if you give the necessary information to the chatbot’s database. Make as much as you can, different questions and responses to them. With this, you will provide the chatbot a bigger chance to understand the question, For example, make it respond in the same meaning with different types of phrases, such as:

How are you doing?

How have you been?

How’s everything?

How’s it going?

How are things going?

What’s going on?

What’s new?

What’s up?

Whassup?

What are you up to?

This is the same question, but phrased differently, and don’t forget to let the chatbot know peoples’ slang, too.

2.) Variables in the Response

As the questions may differ, you would want to make the consumer understand the chatbot, too. Not every person will understand your explanation that you put in the chatbot to respond with, so you have to use different perspectives and rephrase the answer if the first one is not understandable enough for the customer. This will make your chatbot act smarter because it will provide random responses which will be different for the users.

3). Options to Consider

Give the customer multiple options to choose from. In this way, you will make them feel that they are in control.

4). Human Involvement

Chatbots are smart, but they are still not a genius. Give your customers a chance to be redirected to a real human agent to help them resolve their issue when necessary.

5). Use the Feedback

Use the feedback from the customers to better the chatbot. Frequently update the knowledge base.

6) Analytics

Connect the chatbot with the analytics software to monitor the behavior and the user experience. You can track a lot of important segments and improve the user experience with this tool.

You can track:

Retention rates

Sessions

Return customers

See if someone has blocked the chatbot

Find questions that did not end well

Plus, much more

7). Involve Others

Use more people in the process. Involving more people and approaching from a different point of view will give you the necessary insights on how to proceed. Acknowledge and choose advice given from the majority.

8). Slack – Use Your Team

Use the Slack platform and integrate the chatbot for your team. You will provide the team with a tool that they can shape and adjust to help them with the day to day tasks. And it’s an excellent way to see the behavior, first hand.

9). Test Before Deploying

Use more devices and operating systems to see if everything is working the way it needs to work. Adjust if required, as it is the last step, so don’t lose your grip and take the time that you need.

10). Personality

Give enough personality to the chatbot to mimic a human-like conversation, but remember people want to interact with Artificial Intelligence, so a bad joke can be funny coming from the chatbot.

Final Thoughts

You should start today and don’t postpone the decision that needs to be made. Sooner or later, you will need to make a chatbot for your brand.

It’s better to act sooner than later. Use these practices to improve and update the chatbot, and provide a better experience for your customers.

Use the platform that we are providing; don’t be shy, no coding is needed. We made it simple for everyone to build their chatbot.

Register today for free and start building your chatbot; it’s free with our starter plan. ChattyPeople is here to help; it’s what we do.

What is the ultimate tool that we can use in the office? Your chatbot integration inside slack will become this tool.

The important thing is how you can make the Slack bot to be as useful for your team as possible.

Here is a list of 10 tips that you can use when you decided to build a chatbot for your team:

1. Organize

A perfect working environment is when you organize it in the way that will improve working performance. Make the Slack bot to be the organized tool everyone needs.

2. Monitor the Channels

Give the Slack bot the ability to monitor all the channels in the Slack platform. With this, you will know if there is a problem inside the team or if someone is struggling with a task. Use it to jump in when necessary.

3. Allow Your Team to Improve It

Don’t make the decision yourself on what the Slack bot needs to do. Involve the people around you, because you are building it for everyone to use it. You will be amazed at how, together, you can create the bot that your team needs.

4. Track Performance

Give the chatbot the means to ask a question to your team about the process of the task they are working on. The chatbot can provide you constant information that will offer you the ability to be up-to-date on everything that is going on in your office.

5. Stream Your Customers’ Feedback

Channel the feedback and concerns of your customers’ inside of Slack. In this way, you will provide quicker responses and can improve the customer experience.

6. Respond to Customer Inquiries

Don’t let the customers wait on an email that they need to receive. Forward the company e-mail inside Slack and make it as a new channel. In this way, you will resolve the issue much quicker.

7. Match People

When I say match, I don’t mean for the chatbot to match someone on your team for a date. What I mean is to put the skills that every person you have in your company together so the chatbot can match and suggest to you the right person for a task that needs to be done. Give the chatbot an opportunity to know your employees a little better by having the information about their skills and experience for every one of your team members.

8. Build a Powerful Archive

Let the chatbot record everything, store files and back them up so they won’t be lost. Build an archive that everyone can use and will be in the reach of their hands.

9. Survey

You have a decision you need to make. Therefore, get some insight and opinions from your team members, as it will help you to decide with a survey.

10. Calendar

Sync everyone’s calendar to make it easier to know who is on vacation and when someone takes days off. It will be much easier to set up a meeting when having the information about the team’s availability.

Final Thoughts

Having a Slack bot for your team will improve your team performance and will give them the extra time to concentrate on more important tasks.

Now is the time to try this chatbot technology, so start building it today.

All you need to do is to register for free and start using our platform. We have made the platform easy to use with no coding required.

Many industries need to reconsider their business strategy, and transport is one of them. Technology has the tendency to improve business but also to make companies execute the necessary adjustments and implement new technology.

Chatbots are spreading fast in the business segment and there use is found more and more every day now.

Here is how transport companies are changing with the use of new technology:

Taxi Companies

Uber is the game changer in this transportation services industry.

What uber did:

Changed the way people commute

Lowered cab prices

Used chatbot technology to automate constant updates for customers’ rides

Simplified payment; by providing an account within their App that allows users to pay the fare securely

Provided commuter share rides which lowered the price even more

There are a lot of taxi companies that are following their lead and offer customers a secure App with constant updates and reminders of their upcoming ride.

Tourist Agencies and Tourist Agents

Tourist agencies are slowly but efficiently switching from tourist agents to chatbot agents. Chatbots are faster and more reliable to find the best deal for you when planning a vacation.

They provide an instant booking option and secure payment inside the messaging App. What they also do is that they give a constant update of the upcoming flight and direction on how to proceed to the gate faster.

Also, they can connect you to a live customer support agent if some unexpected changes happen.

Fright Transport and Logistics

Fright transportation had various changes in the past decade and technology is the main reason. With technological advancements, the ability to become a truck driver and not read maps and just use GPS devises made it easier for everyone to become a truck driver.

They help the drivers to simplify their rides and plan the necessary stops with Apps filled with essential bits of information about traffic, gas stations, rest stops, etc.

Now with chatbots, the cost of using tracking companies has lowered. With the use of chatbots, the logistics sector can receive a constant update with various data that is helping them to follow the fright live. They can check where the driver is and provide necessary adjustments if there is a delay.

Furthermore, chatbots can monitor the progress of the driver and assign him another pickup when he finishes with his delivery. Chatbots can be pretty helpful in tracking the vehicle maintenance with simple questions to the driver who is appointed to that vehicle, and then schedule the maintenance in their behalf.

Final Thoughts

It depends on what business are you in, but if you are in one of the ones that are mentioned above, you need to consider changing your business strategy.

These are not the only industries impacted by chatbots, as almost all businesses will need to adjust to them with this new technology. Better start today and gain more with the use of a chatbot for your business.

Give it a try and make a chatbot for your business. Use our platform and take advantage of the starter plan we offer where you can start building a chatbot for free.

It’s reasonable that you want your chatbot to be profitable. By implementing sponsored messages to your users, it will help you to earn some extra money.

When you decide to do this, you need to take into consideration the pros and cons of a sponsored message.

Here is little insight that we have assembled for you:

Pros:

1). Earn bigger profit

2). Engage more interaction

3). Grow your user base

4). You can send them the message anytime, day or night

5). It won’t cost you anything, it’s free

6). It’s automated, you don’t need to type the message yourself

7). It can reach more at once

8). You know that it will be received

9). It’s instant messaging

10). Immediate responses

Cons:

1). you need to monitor the behavior, so you don’t lose the users that you have

2). Send the message at the wrong time in different time zones

3). You need to check if the messages are they ethical

4). Possibility for the users to block your chatbot

5). Sending too many messages may result in a bad experience for the user

6). Bad review

7). Attract spammers

8). Target the wrong audience

9). Lose the purpose of the chatbot

10). Harm your brand

Harness the Pros

Sponsored messages can be a success if you take the necessary steps and work for it. Provide and monitor the behavior of the interaction. With this, you will gain control and will have time to act if something suspicious is going on.

Don’t accept all kinds of sponsored messages, as you should think in the long run, and you don’t want your chatbot to be used only once.

Look for companies that want to send sponsored messages that will provide benefits to your users. If you play it smart, you will gain higher retention rates, and your chatbot’s user base will grow.

Be Careful With the Cons

When approaching this opportunity, you need to be careful. Spammers already have damaged the landscape of e-mail marketing, so be careful and don’t allow spammers to send messages through your chatbots.

The protection is different from e-mail, as users can block your chatbot and that may be the end of it. Don’t be driven by the click rate and allow companies to send messages that show something else when redirected. Be sure always to check the destination where your users will be redirected. By protecting the users, you’re protecting your chatbot and yourself.

Final Thoughts

Sponsored messages can go either way, as it’s a knife with two blades, and you should be careful about how you are using it.

If you want to start and take advantage of the chatbot technology, you are at the right place. Use our platform that is powered by Artificial Intelligence code and NLP, as it’s easy to use with drag and drop and no coding is needed.

Give it a try with our free starter plan, and start building your chatbot for free. Register today, it’s free and don’t worry, ChattyPeople is here to help.

Blogging is one of the internet sectors that will be affected by the use of chatbots. Chatbots have a tendency to make things easier for people.

How Can We Build a Blogging Chatbot?

Make the chatbot to ease the jobs of bloggers; as funny as it sounds, with voice integration, it will type instead of us.

Yes, having a chatbot that will write down everything you say is simplified enough. But that is not where this chatbot will stop.

The automated posting on your website is a step further, as using the pre-created templates, it will make the look of your article the way you want it to look.

Let’s see if we can break down the process of creating a blog article and see if it’s possible to make a chatbot like this to be useful for bloggers:

The process of creating a blog article:

Finding an Idea

The chatbot can help you with this, by creating an RSS feed that will keep you in the loop of your interests; it will provide you with constant updates of the achievements made in the fields that you write about.

Research

Set your facts straight and do research with the help of chatbots. The chatbot can be created to do a keyword search for you and provide the outcome served on a platter for you.

Make Templates

Build templates that you want to use and how they will look for different topics.

Writing the Article

As I said before, this one is easily achievable with voice integration via the chatbot. As we talk to the chatbot, it can write it down for us.

Publish

Sync the chatbot with your website and let it do the work. With a simple publish button, it can import the text and the template to submit the article inside Word Press, for example.

No Idea, No Problem

This is another helpful feature that can generate and provide you with a possible title on what is in trend to write about.

How Does it Affect the Readers?

This kind of chatbot can be used in two ways: As a tool to create an article and a tool to provide the articles to the people. Having a daily blog published for your readers will make it easier for them to follow you.

Final Thoughts with ChattyPeople

You can forget about the stress and the time spent in front of a computer. Go finish some of your daily errands, and while driving, just talk to your chatbot about the things you want to write about.

It’s all about the idea, and there is no better way to start doing it. Use our chatbot platform, here at ChattyPeople, and try out this technology to see what benefits it can bring to your organization.

The platform we provide is user-friendly, and no coding is needed. So, simply register and build your chatbot with the easy user manual to follow. Try out our starter plan and take advantage of it; you can start making your chatbot for free.

Chatbots are progressively used in all industries out there. Their reason to accept this technology is to better the customer’s experience and provide a faster way to reach the information needed.

There are a lot of reasons that drive banks to use chatbot technology, and here are several:

♦ New Ways to Reach the Bank

Messaging has been a proven channel to communicate with customers. Chatbots have improved the way of this type of communication. The shortage of time is a problem that people encounter today, and there is no time to go and visit a bank branch. This is why banks started to implement chatbots into the banking world.

♦ Fast Response Time

Chatbots have this advantage over other used channels of communications. There is no need to wait in the line or to go through their automated systems anymore, as they decreased the necessity of the need for waiting for your turn. Chatbots have the information in their hand, and they are faster than people to respond with the right information when interacting with them.

♦ 24/7 Support

Reaching the bank has never been easier. There are restless customer support agents that are working around the clock. Day or night, chatbots are there for us; no holidays or weekend rest, who doesn’t want an employee like that?

♦ Chatbots in Messaging Apps

Chatbots are slowly but effectively growing in the new digital space provided for them. Messaging apps like Facebook Messenger opened the door for them, and the benefits are enormous for users. Using these platforms, they can be interacted with without installing, and there is no need of memory consumption for the devices we are using.

♦ Ultimate AI for Banking Bots

The question is who will provide the ultimate brain for the banking bots? Several companies want to be the leader in this sector, and one of these companies is a company called Clinc.

This company, which is established in Ann Arbor, Michigan, is founded by AI and system research professors from the University of Michigan.

The research they did and the work outcome was their Finie Bot, as the name was created from two words, “Finance” and “Genie.” The bot’s name they created is showing us that they certainly want to provide a genius financial system and they want to be the leader in this sector.

♦ Online Banking

Online banking is the transitional phase for banks implementing complete autonomy of bots. The successes of online banking are the most prominent reasons why banking systems will change shortly.

One of the leaders among the banks who decided to make these drastic measures is Wells Fargo. Wells Fargo will cut down on 400 branches by the end of 2018, and they plan to reach the number of 1,000 shortly.

If these banks show successes, other banks will take their lead and will follow them sooner then we think.

Final Thoughts

The time will come where we will deposit our check or set up direct deposit inside Messenger. It will provide more safety and will act as a world bank for everyone to use.

The use of chatbots is coming to all playing fields, personal and business. The best way to see the possibilities of this technology is to create one for your company.

Use the platform we have created for you, here at ChattyPeople, and build your chatbot with no coding required on your end. Take advantage of the plan that we have and start making your chatbot for free.

Technology advancements in the last decade have changed the business world. With the creation of the internet, the opportunity has developed as a seed for the foundation of our modern lives.

There have been so many new and extraordinary things that we have recently built; things that have changed the way we think, live and work.

One of these creations is a chatbot, along with the Slack platform where we can change the way we work.

The Internet

Creating the internet has changed everything, as it made the most significant impact in our world.

The changes and upgrades of the devices that we use to connect to the internet have helped to change the business world as we know it today.

What Did We Achieve With the Internet?

Information

Reaching information much easier has helped to push advancements and technology much further than we could in the past. The cold war has ended; welcome internet.

Communication

Communication is nothing like 10-15 years ago, and it`s all because of internet advancements. Back in the day, employees were working closely with the owners for better communication, and today, you can reach anyone, anytime.

Social Networks

Social networks have made us addictive to messaging and opened a new way for companies to reach a bigger audience.

Smartphones

Because of the internet, the advancements in computing power progressed. Smartphones replaced the Old fashioned PC with smaller-sized touch screens and faster devices that we call Smartphones today. The need to be connected all the time is what pushed companies to achieve this.

Bots Within Slack

Working alongside your team and sharing a workplace from anywhere is what Slack is about.

Having a virtual office where you can simplify things using chatbots is the way to improve the foundation of your business. There are so many creative apps and bots that teams have come up with that the list is growing, and it will never stop there, as there will be a bot for everything.

Working in Slack, there are so many categories involved that make the Slack Platform a must-have tool for business. For now, here are several useful Slack bots and apps that improve the way we work:

Analytics

Communication

Customer Support

Developer Tools

File Management

HR

Office Management

Payments

Accounting

Sales

All of this is so we can be connected, and today, being connected is the way we do business. This is where the Slack platform and Slack bots come in.

The latest step of this technology is automating the technology to work for us. Slack bots inside the platform are providing us with just what we need to do our jobs much faster.

Slack is trying to unite all industries under one roof and one platform. Having all the connections you need, and following up on the advancements made in the work zone inside Slack, is imperative.

There are more than 800 apps and bots developed for Slack. With building a broad base of automated programs insight Slack, the business world is starting to shape in a new and more improved working environment.

Final Thoughts with ChattyPeople

Changes are coming, and everyone will be on board. Sooner or later, all the companies will provide their own bot.

It`s up to you now, and I would suggest taking advantage of the starter plan we have, here at ChattyPeople, and start building your chatbot for free.

The easy and user-friendly platform that we are providing will execute your chatbot efficiently, and integration with Slack is just one click away.