I can't get my cannon gun safe to unlock i it is still. Set

Customer Question

I can't get my cannon gun safe to unlock i it is still. Set with the factory code when I press the numbers they all beep once except for the last number it beeps twice and the pound key doesn't beep or light up

The factory code should always work. So it is possible that there is something with the board. But first, I would suggest replacing the batteries - which you can access by sliding the plate out of the way and when you do, you should see the holder for the batteries. Just replace and then try again. If it still doesn't work, you may have to have the board replaced through Canon.