Ben Ou

Ben will oversee the day-to-day management of the room division, Rock Shop®, banquet & catering, in addition to the four restaurants and bars of the 258-room hotel, including the signature Hard Rock Cafe, all-day dining restaurant Sessions, GMT+8 lobby bar, and M.C. FRIDA roof-top chill out lounge. Ben is also responsible for creating the music-centric Hard Rock vibe and experience for modern travelers who are seeking a reprieve from traditional accommodations.

Bringing over 12 years of extensive experience in the hospitality operations, Ben launched his career in 2005 as a trainee at Restaurant du Cerf in Cossonay, Switzerland, followed by a stint in InterContinental Hotel New Orleans in Louisiana, USA as an assistant food and beverage outlet manager. Ben moved to China to further his skills with the InterContinental properties in Shenzhen and Foshan, before accepting the director role at Pullman Xiamen Powerlong and Four Seasons Hotel Guangzhou. In 2016, Ben returned to the international cradle of hospitality, Switzerland, to join Viking Cruises as a project manager.

Ben holds an MBA degree in Service Industries Management from Glion Institute of Higher Education in Bulle, Switzerland and a Bachelor of Tourism Management from South China Normal University, Guangzhou, China.