Contact Information

Support Availability

Monday-Friday (EDT) 6:30am-9:30pm

Weekends (EDT) 6:30am-9:30pm

Non-Busy Period

Monday-Friday (EDT) 3:30pm-9:30pm

Weekends (EDT) 6:30am-9:30pm

Note: Please contact us at the non-busy period. Support tickets may take some time during the busy period on weekdays, and calls may be placed on hold. During the non-busy times, we can usually handle support tickets within 60 minutes and answer calls immmediately. Nevertheless, if we do not respond in a timely manner, please give us 24 hours before contacting us again.