Patient Experience Strategy™

Optimize Every Patient Interaction by Creating a Patient-Centered Environment

To be the best in health care means maintaining a top-to-bottom understanding of your organization and a commitment to delivering high reliability care.
Press Ganey Strategic Consultants work with hospital leadership teams to develop a patient-centered environment with employees and physicians who are empowered and motivated to deliver a world-class experience to every patient.

The Challenges

Lack of Accountability

Poor Communication

Inconsistencies in Care Practices

Lack of focus on the patient

The Process

Our Compassionate Connected Care™ model provides a framework for health care leaders and managers to look at data strategically with the goal of reducing suffering and meeting patients’ unmet needs. It allows caregivers to target improvement efforts and resources rather than deploy generic improvement processes that may or may not work for a specific patient population.

Press Ganey’s experts will help assess your organization's current performance, analyze historic barriers to improvement and work with your leaders to develop and implement sustainable actions to improve the drivers of exceptional patient experiences. Our consulting experts integrate evidence-based solutions to help your organization: