Use of an external or public NTP Server: Verify port UDP 123 is open. This may be closed if facility is also using a private/internal NTP Server.

NTP Server IP addresses.

Firewall settings meet the OneVue Network Requirements.

From OneVue, verify the NTP Server settings are correct.

NTP Server settings are commonly set at the account profile. If the bridge NTP Servers are set to default, it uses the NTP Servers set in the account profile. Different NTP Servers can also be set in the bridge profile.

Verify NTP Server IP Addresses are correct, either set in the account or bridge profile.

If not correct, make the update(s) and then initiate a manual check-in to allow the bridge to download the updated NTP Server settings.

Only numbers 12 4

Indicates device connected to network and OneVue, but failed to connect to NTP time source.

Complete the steps in the section above (only numbers 12)

Numbers 1234

Successfully connected to assigned Network and NTP Server and checked in to OneVue.