We have been receiving reports since Friday evening of issues submitting to iTunes and also with delays in shows updating in the iTunes store. We have seen similar reports from feeds hosted with Libsyn, as well as feeds from other sources.

We have reached out to iTunes and they are currently investigating. We will post updates as they are received.

UPDATE 7/13/2015 9:40am: We have heard back from our contacts at iTunes, they are still investigating but have asked that those having trouble with submissions retry their submission. If you continue to have trouble, please contact support@libsynsupport.com.

UPDATE 7/13/2015 4:45pm: We have heard from many producers that content is again properly updating in the store and submissions are going through. Thank you for your patience in this matter.

It has come to our attention that iTunes has changed the display of show pages inside the iTunes store. They now show 20 episodes in the episode list on the show page, whereas they previously showed up to 300.

It appears content is still indexed in the search, but the content does not appear in the listing on the show page. This does not affect subscribers, any content in your RSS feed is always available to subscribers.

UPDATE: According to Apple, this is a bug affecting the iTunes desktop clients (not the Podcast apps). The issue is still being investigated. Additional updates will be provided as we are made aware of them.

Updates will be posted as they are available. We are sorry for the inconvenience. If you have any questions, please contact support@libsynsupport.com.

UPDATE – 11:30AM EST – We are now forcing traffic between our datacenters over a different provider and this seems to have resolved the issue. We will continue to monitor the situation and will update this post if anything changes.

UPDATE – 2:15PM EST – We are seeing slow speeds again between our datacenters, we are working with our providers to resolve the issue. In the mean time for best performance please upload via FTP is possible.

UPDATE – 3:30PM EST – We have a ticket open with the provider that seems to be causing the issues. We are waiting to hear back from them. As previously mentioned if you need to publish quickly please use FTP instead of uploading through the web interface.

UPDATE – 4:30PM EST – The issue is now resolved. It ended up being an issue with a network provider that was struggling to route traffic around a fiber cut. At this time that provider has been completely removed from use in connecting between our two datacenters.

We’re currently seeing reports of a delay in new episodes appearing in the iTunes store listing for some podcasts. Existing subscribers to podcasts are not affected by this, they will get new episodes as they are released. We have reached out to iTunes and they are investigating the issue.

UPDATE April 13: At this time it appears this issue has been resolved.

We are aware of an issue with stats processing being delayed. The issue appears to have started around 8PM EST tonight, we are investigating and hope to have the stats processing running again shortly. We will update this post with more details as we have them.

UPDATE April 1, 2015 – 1AM EST – We apologize for the delay, we are continuing to work on getting the stats processing back up and running.

UPDATE April 1, 2015 – 2AM EST – Stats processing is up and running normally now. We estimate it will take 6 hours for the processing to get caught up.

Our systems experienced a brief outage from approximately 9:11 PM to 9:15 PM EST tonight. This outage was triggered by an error in the fail-over setup for our load balancing system. We have been monitoring the systems since correcting the error and they are running normally again.

We will be thoroughly investigating what caused the error in the fail-over setup to occur and will take the necessary steps to prevent it from happening again in the future.

After receiving some reports of trouble with the iTunes store, we reached out to the iTunes team and learned that the iTunes store and some related services are having some outage issues this morning. This may result in the iTunes store stating the store is unavailable during subscriptions or other ‘clicks’ inside the store.

Some of our users have also reported issues with artwork sporadically not appearing, which we believe to be related.

As we learn more or discover the issue to be resolved, we will update this post. In the meantime, please know that iTunes is aware and working to resolve the issue as soon as possible.

Some producers may notice a delay in episodes being released. The episode may appear as pending in your episode status.

The delays are caused by a higher than normal load in our back end, which causes items to release slower than normal. Releases will occur, but for some producers, it may take longer than normal.

Our administrators are aware of the situation and currently working to rectify the issue. We will post an update as soon as we have additional information, or the situation is rectified.

Any and all questions should be directed to support@libsynsupport.com. We thank you for your patience.

UPDATE: (3/3/2015 @ 11:15am) We believe the issue has now been rectified. Items that should have been released, which were delayed, are now released. If you still have trouble or any questions, please contact support@libsynsupport.com.

We’re currently investigating an issue preventing our HTML5 player and MyLibsyn logins from working correctly. We’ll update this post when we have more details.

UPDATE 1:40 PM EST – This issue has now been resolved. All Libsyn players are functioning normally again and logins to MyLibsyn (either through the website or mobile apps) are working again. If you are still having issues with either one of those please contact support.