My Typical day was repetitive cleaning, I learnt about chemical handling, colour coding, management was awesome, you could joke and have a laugh with them, workplace culture was very diverse the hardest part was the heavy lifting and on my feet all day the best part was the hours and all the friends I made along the way.

Serco has a very poor work/life as there is no room for advancement due to skills level. All advancements are given on the basis of who you know and not what you know. The organisation runs on a military basis and correctional management. Most of the upper management is made up of ex prison officers who are mates with the management team.

This company has ruined me. Management are constantly guilty of backstabbing, favouritism, gossip, LYING to cover themselves, nepatism and corruption. They do not care about your stress levels, it's all about reaching those KPI's and getting their name looking good. They do not value the staff that keep THEM in a job. Occasionally they will put on a free cheese and bikki day and claim it's your reward for doing such a great job. Loyalty to the company does not mean a single thing to them and they will happily set you up to fail with no hesitation. I know cannot work due to serious mental health complications which was brought on by the actions of several members of "management" within this company and when I asked for help I was turned away and made to look like a fool and then gossiped about by the same people who told me the would help me. Don't work here unless you are prepared to brown nose in a serious way, but even then they will still run you into the ground behind your back. Promoted one day, demoted the next without any explanation. Typical corporate company.

Some management were extremely helpful but for the most part you were left with little support on calls despite strenuous micromanagement. Scripting required to follow often did not cover queries being received. As a result was often left flying blind without anyone to ask for assistance.

The management treat you like fodder. The team leaders act like overseers and advancement opportunities are non existent if you're not one of the favoured few or related in some way to management.Worker attrition is appalling and still management never bother with exit interviews.Avoid at all costs.

Very physical demanding job. Consistently being watched and monitored in all areas by big brother. Great work mates make it fun and enjoyable and entertained by detainees to distress from long hours. Cause a lot of mental and physical tiredness due to work loads.

Where in ANY work place are you encouraged to dob in your workmates, and what does that say about the culture of this employer.Management are PHAT and lazy, not interested in the staff on the front line doing all the hard work and suffering from the stress of the phone calls.Blatant favouritism for long term employees and micro management of staff, back stabbing and gossiping on the floor, floor walkers who have NO idea of answers to questions put to them, acting team leaders who are too young to have any leadership skills but yet have inflated ego's.Serco certainly need to be released from their obligations to the Tax Office as they are being paid for 8-12 weeks training and only giving 2 to their employees which is completely inefficient, operatives are being sent out to answer important phone calls from the public without enough knowledge about the tax system and what information is in the scripting is not always adequate for the calls being received.Constantly drummed into you to use the scripting but then when you have to absolutely think outside the box you are reprimanded for it.Team Leaders for some reason think they are doing quite an important job but in reality, they are working in a call centre.....New contracts are being handled ineffectively, training is inadequate again for the contracts being gained from the Tax Office by Serco, one contract had one days training, and when advised to use specialists, there were none, because it was a new contract.The Tax Office need to rethink their contracts and maybe realign with a new fresh Australian companymore... as Serco have become lazy and complacent especially with the training.You are better off working for the Tax Office and being paid the money that is more relevant to the job you're actually doing.Rostered breaks are ridiculously short for the stress involved in the job, but its all about pumping the phone calls through not really the wellbeing of the staff even though the management "speak" all the right words, there is really no duty of care behind them.Would have to be one of the worst experiences of my life, will never return to a call centre environment and would hope that others would forego what will be a harrowing experience also.Simply don't apply, save yourself the harrowing stressful experience.Most operatives don't even make it through the training, as it simply is too overwhelming to comprehend in a short two week stint and then once put on the phones a lot leave after the first day.Serco don't care they profit from that and simply release all casuals and start all over again and if you're a member of the general public reading this, make sure you ask the operative how long they have been working in the call centre, if its less than 3 months, ask for another operative, cause for sure they will have NO idea as to what you're asking about and will be fumbling in the dark to find the answer for you.less

There is always something that you don't like about a job or an employer, but overall Serco was a employer that allowed the work force to grown and more up the ladder. I learnt a lot while employed there for 3 years. Moving from security guard to coordinator. Which allowed me to use my qualifications from other jobs before hand. There was people around and team support along with job security.

A typical day at work consisted of the sharing of opinions with other regional safety team members. I learned the benefits of autonomy and the value of trust within a team structure designed to operate effectively within different sectors of defence services. I found my co-workers to be very knowledgeable in regards to their environments. The hardest part of my job was finding time to tackle all events in one day. The most enjoyable part of my job was the interaction with different Managers and workers within the various job fields. I enjoyed working on individual basis with the workers and aiding them in the development of safety systems which benefited them as a whole.

A typical day at work is to answer inquiries about tax for Business and Individual clients. This would include over the phone and email inquiries.

I have learned how the Australian Taxation Office cheats its employees by hiring outsourced labour for the fraction of the cost it would take for them to do this themselves. A fully trained ATO employee would be expected payment of $35.00 per hour. Working for this outsourced centre, doing exactly the same type of job and as a full time employee, you will be paid $21.00 per hour which is just above the minimum wage expected for a call centre employee.

Management tend to only concentrate on results and care very little about individuals. During award negotiations, Management used scare tactics to negotiate a wage solution which benefited themselves greatly.

Workplace culture is highly negative. Apart from seeing fellow employees during work hours, there was little interaction outside office hours. There have been efforts to organise a time and place to see other employees outside these hours but there was little enthusiam from employers and employees to continue these plans.

The hardest part of this job is to remain motivated doing repetitive work. The breaks were not that long; only 10 minutes break for the morning and afternoon and a 30 minute lunch break.

The most enjoyable are the team meetings which you would have an hour to run through details of the work. It also means an hour off the phones which was highly beneficial.