books.google.com - Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care...http://books.google.com/books/about/Crossing_the_Quality_Chasm.html?id=OJ1FcYY3htAC&q=processes&utm_source=gb-gplus-shareCrossing the Quality Chasm: