HEY SATELLITE, HOW DO I RETURN OR EXCHANGE AN ORDER?

We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear with no signs of wear can be returned within 30 days for a full refund (minus the $6.99 shipping fee listed below) Used gear may never be returned unless authorized by the store manager to receive credit only towards another like item due to manufacturer’s defects.

New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.

Used and damaged gear, will be issued store credit in the form of credits applied to your Satellite account. We will not accept the return of products damaged due to negligence or abuse.

SALE products that are purchased in-store are non-fundable and non-exchangable *This excludes SALE products on satellliteboardshop.com*

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.

Warranty Contacts

General Requests: Please contact Customer Service at 303-374-3275
Email: shop@satelliteboardshop.com
To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, product brand and description, and a picture of the defect.

EXCHANGES & RETURN

Sometimes you need to exchange a product for something else—it happens. Exchanges on Satelliteboardshop.com only require a few minutes by speaking with our outstanding, personable, handsome employees during business hours. You can create a return by calling the store 11-7Pm MST any day of the week, at the customer service number listed above, and kindly give them the details of what you would like in exchange.

Refunds and credits are issued as soon as your return is received by our Returns Department.

Call or chat with a friendly dude in our Customer Services Department if you’d prefer to make an exchange.

SHIPPING A RETURN

To return products, you are responsible for the shipping back to us:

Notify our customer service team about your return

Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. drop this receipt in your return package with all of your original packaging and tags

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

Shipping Rates:

Within the US and Canada:
$15 for purchases up to $150 and FREE standard shipping for purchases over $150.
Please allow 1-2 weeks. See below for complete shipping rates.

total purchase amount

shipping & handling cost

shipping method

$0.00 - $150.00

$15.00

Ground (allow 1-2 weeks)

$0.00 - $150.00

$30.00

3 Day

$150.00 - $10,000.00

$0.00

Ground (allow 1-2 weeks)

$150.00 - $10,000.00

$15.00

3 Day

International:
Unfortunately, we do not ship Internationally at this time. Please check back as our capabilities might change in the future.

Satellite's Policy of Privacy:

Here at Satellite we want to let you know that your privacy is something that we treat with our utmost respect.
Satellite Boardshop and all of it's employees will under no circumstances distribute, sell, loan, or rent any personally identifiable information, regarding its customers to any third party. When an order is placed, we collect basic information including your name, home address, phone, and email address for purposes of order confirmation and customer service only. Cookies are used to keep track of your shopping cart for your convenience.

If you are ever uncomfortable with our policy or have further questions regarding privacy issues, you can contact us at the address below and we will take care of it immediately.

Security Policy:The Satellite online store uses 128bit Secure Socket Layer (SSL) data encryption for your security so you can be confident that your credit card transactions will be safe when being submitted through our system.

We highly recommend that you do not send sensitive information via email to us. If you need to order from us in a manner other than through our shopping cart system we suggest calling our store directly.

You have our utmost confidence that your personal financial information will be safe with us, However, If you still feel uncomfortable using the online store for purchases we would be happy to accept your order over the phone during normal store hours (see current store hours under the contact page)

You may also contact us by Phone, or email regarding any questions related to the security policy and we will answer you questions promptly.