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My computer seems to be infected [Closed]

adgenie

Posted 22 July 2015 - 06:47 PM

adgenie

New Member

Member

1 posts

Hi, My computer sometimes works fine and other times won't hardly work at all. I used to have someone that worked with me but has since been let go for a lot of reasons. But they were definitely better at computers than I am. This is the 3rd computer system my work has been transferred to as the other ones have completely frozen up so I cannot work at all on them. Please help me.

Exception: Exception reading manifest from file:///C:/Program%20Files%20(x86)/Common%20Files/Microsoft%20Shared/VSTA/Pipeline.v10.0/PipelineSegments.store: the manifest may not be valid or the file could not be opened.

************** Exception Text **************

System.Deployment.Application.InvalidDeploymentException: Exception reading manifest from file:///C:/Program%20Files%20(x86)/Common%20Files/Microsoft%20Shared/VSTA/Pipeline.v10.0/PipelineSegments.store: the manifest may not be valid or the file could not be opened. ---> System.Xml.XmlException: '', hexadecimal value 0x01, is an invalid character. Line 1, position 1.

Exception: Exception reading manifest from file:///C:/Program%20Files%20(x86)/Common%20Files/Microsoft%20Shared/VSTA/Pipeline.v10.0/PipelineSegments.store: the manifest may not be valid or the file could not be opened.

************** Exception Text **************

System.Deployment.Application.InvalidDeploymentException: Exception reading manifest from file:///C:/Program%20Files%20(x86)/Common%20Files/Microsoft%20Shared/VSTA/Pipeline.v10.0/PipelineSegments.store: the manifest may not be valid or the file could not be opened. ---> System.Xml.XmlException: '', hexadecimal value 0x01, is an invalid character. Line 1, position 1.

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Nevan

Posted 23 July 2015 - 03:50 AM

Hello, adgenie. Welcome to Geeks to Go! My nickname is Nevan and I will be helping you getting your system back on its electronic feet.

Before we get started, please keep these things in mind:

Always read every part of my post carefully. If you don't, you may do something wrong and there could be more problems to solve.

If your security programs give you any warnings when using tools I asked you to, don't be afraid. Every tool I provide to you is 100% safe.

Only run tools that I ask you to. Some of them can be dangerous to your system as they have much power.

You shouldsave or print my instructions. It is possible that we will be using Safe mode, which will cut you off from your internet connection and without access to them, you might be stuck.

Malware removal is a complicated process that takes multiple steps to be completed. Don't give up, be patient.

The tools we are going to use and your software may cause unwanted interactions. Because of that, I recommend you to make backups of any important files from your machine before proceeding as they might be lost.

I recommend you to stay with me until I tell you that we are done. It is important because when your system does not show any bad symptoms anymore it does not mean that it is 100% clean.

Your time to reply is limited. If you don't reply within 3 days, your topic will be closed and you will have to request it to be reopened by contacting one of Moderator group members with the link to this topic.

Every program I ask you to download should be saved to and run from desktop. If you don't know how to choose the direction of where a download is saved, check this site. You can also just copy these programs to your desktop manually and then run them from there.

Remember that the fixes I give you are only for your machine. Using it on other systems may (and probably will) cause problems.

Finally, if you have any questions or are unsure about something, just ask. I will not blame you for it. It is better to ask rather than regret it later.

Also, please note that I'm currently in training, so my answers to you will have to be checked first by an experienced helper before I can post them. This can lengthen the time between my answers to you, but in return you will have an extra person reviewing your log.

I'll check the logs provided and be back with appropriate instructions once they are approved by my teacher.

Nevan

Posted 23 July 2015 - 07:38 AM

Go to Start Menu>Control Panel>Programs>Uninstall a program (or Control Panel>Programs and Features if using icon view) and remove the following programs:

Ask Toolbar

Ask Toolbar Updater

Coupon Printer for Windows

Search App by Ask

Shopping App by Ask

Step #2 FRST Fix

Download attached fixlist.txt file to your desktop.fixlist.txt6.8KB123 downloadsNOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Right click FRST64.exe on your desktop and click Run as administrator.

Press the Fix button just once and wait.NOTE: It's important that both FRST64.exe and fixlist.txt are in the same location or the fix will not work.

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.

When finished, FRST will generate a log on the desktop (Fixlog.txt). Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.

Things that should appear in your next post:

Fixlog.txt log content

Please tell me if you have successfully uninstalled all the programs I've asked you to remove