The Department for Work and Pensions benefit enquiry helpline number is 0800 882200 (textphone 0800 243355) and provides general advice and information. Lines are open between 8.30am and 6.40pm Monday to Friday and between 9.00am and 1.00pm on Saturdays.

Working Tax Credit tops up the earnings of working people (employed or self-employed) on low incomes, including those who do not have children. There is also additional financial help with costs for qualifying childcare. For further information you can telephone 0345 300 3900 or go…

You can get help with any housing issues or queries by contacting the Housing Advice Team based in Park Towers, in Park Road by either dropping in or contacting them on 01429 284038 or housingadviceteam@hartlepool.gov.uk. Alternatively call in to your local Sure Start Children's Centre…

The Directory is a free and impartial service provided by Hartlepool Borough Council (HBC). Information contained in the Directory does not represent a recommendation or endorsement of a Service or Provider. HBC aim to ensure the information contained in the Directory is as accurate and up to date as possible, however HBC will not be held responsible for any inaccurate information where the provider has failed to notify us of any changes to the service. It is the responsibility of the provider to keep us informed of any changes to the service. Currently all staff in Ofsted registered settings need to have a Criminal Records Bureau check. Many services will also require appropriate Public Liability Insurance. Legal requirements vary from service to service. Anyone seeking to use a service should make their own checks regarding the suitability and fitness for purpose as well as to ensure the service has adequate policies and procedures in place including child protection and the safeguarding and wellbeing of children and young people.