This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.

Objectives:

At the end of the workshop, the participants will:

1. Understand and appreciate the role of a new manager 2. Apply various leadership styles3. Know the role of a leader as well as manager 4. Motivate others to perform "above and beyond" 5. Understand how important is building a successful team6. Give crystal clear feedback that their agents will understand - the first time 7. Establish your credibility quickly and earn the respect of those up and down the ladder 8. Communicate powerfully and confidently in meetings 9. Learn the strategy to give feedback10. Learn to manage conflict

Program Content:

Module 1: Understand Your Role As Manager• The role of a manager • The challenges facing manager today • Identify your strength & weakness • Using Johari Window to know you better

Module 3: Developing Effective Leadership Skills• What is leadership? • Why your "leadership skills" will be the No. 1 driver of your success.• The characteristics of an excellent leader• Introducing the Situational Leadership

Module 4: How To Motivate Your Team & Developing A Positive and “Can Do attitude” n Your Team• Supervisor as motivator• The quality of a great motivator• How to motivate your team• Identify what are the motivational factors of your people

Module 5: Building a High-Performance Team• Understand why teams are under-performed • Keys to making a high-performance team• Building relationships that enhance cooperation among team members • How to ignite enthusiasm and gain buy-in for accomplishing goals

Module 6: Effective Communication Skills• Why there is communication break-down • The qualities of a good communicator• How supervisor can communicate effectively

Module 7: Giving & Receiving Feedback• What are the benefits of feedback • How to give and receive feedback • How to apply C.A.N.D.I.D strategy in feedback

Module 8: Master The Effective Way To Manage Conflict?• Why conflict happens• How to manage conflict in a group • Strategies to prevent conflict for supervisor• Understand your Conflict Management Style

Methodology:

This training will be delivered with fun, interactive games and case studies, personalized inventories, workshops, group discussions, video examples, physical and mental exercises, role play.