CitNOW bolsters customer support with new 'expert team'

CitNOW has bolstered its customer support infrastructure with the appointment of a team of newly-appointed product experts.

The new team (pictured) will deliver proactive, specialised guidance on video communications to the automotive industry, ensuring that customers fully understand the benefits and its range of app-based automotive video services.

The team will support individual users too, identifying those who need further help and offering them targeted training where necessary.

CitNOW’s sales director Gordon Grant said: “Our new arm of product experts enhances our offering with proactive customer engagement, helping them see the full benefits of CitNOW’s range of services.

“For example, a dealer may be using CitNOW in the workshop but not on the sales floor - our experts will help them see just how CitNOW can benefit the whole business.

“They will also be able to provide targeted support, identifying customers who need more training and offering them the chance to attend a webinar or standalone event.

“This new arm of the team brings comprehensive technology experience to CitNOW and will help users get the best out of the product, produce high quality video communications and reap the rewards of greater trust and transparency with their own customer base.”

CitNOW’s regional product experts will be allocated to the following locations: