"The installation process has encountered an error while installing Shared Technologies."

Disable conflicting software

Quit Adobe Bridge

Depending on whether you have other Adobe applications installed, it's possible that you have Adobe Bridge running as a background process.

Check the system tray (lower-right corner of the screen next to the clock) for an Adobe Bridge icon.

If present, right-click the icon and choose Exit Adobe Bridge.

Open the Task Manager (Ctrl+Alt+Delete) to verify that Adobe Bridge.exe is not listed under Processes.

Disable Auto-Analyzer

If you have a previous version of Elements installed, the Auto-Analyzer from Elements Organizer may be running in the background.

Open Task Manager (Windows) or Activity Montitor (Mac)

Find ElementsAutoAnalyzer.exe (Windows) in the Processes tab or ElementsAutoAnalyzer (Mac) and end it.

You can disable the Auto Analyzer by following the steps under Disable auto analyzer for smart tags in Tagging photos and videos

Disable antivirus and firewalls

If you are using Norton antivirus, make sure that the scanning is off while the Elements installation is running.

If you are using McAfee (VirusScan Enterprise 8.7.0.i or 8.8), do the following:

Open the main properties screen, and under the Access Protection tab, select the Anti-virus Maximum Protection option under Categories. Deselect the Prevent Alteration Of All The Extensions Registration option.

Install the McAfee antivirus in Standard Protection Mode and not in Maximum Protection Mode.

Disable backup software

If you have Crashplan/Backup software installed on your system, disable or uninstall it and then install Elements. You can enable or reinstall the crashplan/backup software after Elements is installed without errors.

Drag the selected items onto the folder that you created in step 2. Wait for the copying process to finish. (If an error message appears during the copying process, then contact Adobe Customer Service for a replacement installation DVD-ROM. To contact Adobe Customer Service in your region, go to www.adobe.com. Select your region from the menu at the top of the page, and then click Contact Us.)

When the copying process is complete, eject the DVD-ROM.

Open the folder containing the installation files (see step 7), and double-click Setup.exe to start the installer.

If the installer finishes without errors, delete the folder that you created in Step 2.

Check the Elements STI installer folder components

If you downloaded the installaiton files, open the Elements folder and check for a folder named "ElementsSTIInstaller".

If the folder is present, open it and make sure the following components are present:

Mac OS: Select the folder and then press the Return/Enter key to rename the folder.

Reinstall your Elements product.

Rename the Cache.db file

Occasionally, information in this file can conflict with a Photoshop Elements installation. The install log could mention issues with AFL.dll.

Navigate to the following folder:

Windows: C:\Program Files\Common Files\Adobe\Adobe PCD\cache

Mac OS: //Library/Application Support/Adobe/Adobe PCD/cache

Rename cache.db to cache.old.

NOTE: Renaming this file will remove the licensing information from all Adobe products installed on this computer. When you next launch other Adobe applications, you will be asked to enter the serial number again.

Check your installation path

If you are using a downloaded installer, or running the installation from the hard drive, the Shared Technologies can fail because of the installation path. You may see the following in the log:

[FATAL] Setup - Launch Path is too long. Please run the installer from some other location.

Copy the installation files to a folder at the root of the drive, such as C:\PSEInstaller\, and rerun the installation. An application installation path must be 260 characters or less. Please review: Naming Files, Paths, and Namespaces.

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