Cisco WebEx Meetings, Meeting Center and Event Center Supplement

Note that this page is a supplement to the Cisco Privacy Statement. In order to understand the data collection and use practices relevant for a particular site or solution, you should read both the Cisco Privacy Statement and any applicable supplement.

The following describes our practices with respect to the Cisco WebEx Meetings, Meeting Center and Event Center services (collectively "Service").

Personal Information Collected

Our servers automatically record certain information about your use of this Service such as account activity (e.g., current presence, video and storage usage, number of log-ins, actions taken and your IP address), data displayed or clicked on, meeting start/end times, meeting durations, and other log information, at both the user level and the account level. We also retain Personal Information and other information uploaded, provided or created using certain Service features, including: 1) for meeting attendees: name and email address, public IP address, call back phone number and browser, 2) for meeting hosts: name, email address, public IP address, browser and optionally, phone numbers and mailing address ("Registration Information"). If you enable the "Monitor WebEx media traffic" site option, we will gather the Mediatrace data (described here) from your site for use with troubleshooting tools. You may disable this option in your Site Admin Configuration page.

Certain Services also allow users to upload and share agendas, files, meeting notes comments and recordings before, during and after the meeting ("Content") in a persistent, centralized meeting space (a "Meeting Space"). Users can remove previously uploaded Content from the Meeting Space by accessing that specific Meeting Space.

The Service includes a feature that allows audio, attendee list and any files and other materials exchanged or viewed during the meeting to be recorded. By joining the meeting, you automatically consent to such recordings. If you do not consent to the recording, discuss your concerns with the meeting host prior to the start of the recording or do not join the meeting. Please note that any such recordings may be subject to discovery in the event of litigation.

We may use your Personal Information to notify you of certain Service alerts, features and requests while using the Service.

If you access the Service through Cisco Spark, see the Cisco Spark Supplement for additional terms and descriptions of the data that may be collected and processed.

Storage and Security of Personal Information

In addition to the storing Personal Information and Content by us, such information is stored on the computer utilized with the Service. If you use the Service from a public computer, such information will be stored on such public computer. Personal Information stored on the computer is protected using encryption technology.

Host and Usage Information

Our servers automatically record certain information when you use the Service, including your IP address, user agent identifier, hardware type, operating system type and version, client version, IP addresses along the network path, MAC address of your endpoint as applicable, and Service version ("Host Information"). We also automatically record certain information about your usage of the Service including actions taken, date and time, frequency, duration, quantity, quality, network activity, network connectivity, average and actual meeting session duration, number of meetings, number of screen-sharing sessions and non-screen sharing sessions, number of participants, host names, screen resolution, and join method, as well as performance, troubleshooting and diagnostics information -- including, for example, quality of experience data related to join meeting time and VOIP/telephony/video quality attributes, performance information related to logins, clicks, messages, contacts, content shared, calls, whiteboarding, use of video and screen sharing, meetings, voicemail, and other feature usage information ("Usage Information"). We use Host Information and Usage Information to understand how the Service is used by customers, to diagnose problems, to respond to customer support requests, to conduct analytics and aggregate statistical analysis, and to improve the Service and other Cisco products and services.

No content or message text that you send or receive is shared with us, unless you choose to include optional screen shots that display messages or content as part of a technical support request. The technical support logs are stored unencrypted on your device and, together with screen shots, are sent to us using transport encryption (see next section).

We may share other Registration Information, Host Information, and/or Usage Information with service providers, contractors or other third parties to assist us with providing and improving the Service, and for the purposes described above to help us deliver the highest quality WebEx experience. All sharing of information is carried out consistent with the Cisco Privacy Statement. We do not rent or sell your information.

We use Google Analytics to generate aggregated data reports to assist us with providing and improving the Service. These aggregated reports include HW version, OS version, the Service version, and meeting duration, and join type. Together with an identifier unique to your Service application, Google gathers this information and generates the reports. Information such as Name, Email address, and credit card info is not collected.

Storage and Security of Personal Information

In addition to the storing Personal Information and Content by us, such information is stored on the computer utilized with the Service. If you use the Service from a public computer, such information will be stored on such public computer. Personal Information stored on the computer is protected using encryption technology.

Sharing Your Personal Information

We provide meeting usage reports to the customer of the Cisco WebEx service utilized, which may include your Personal Information. Your Personal Information and Content stored in a Meeting Space may be accessed by and distributed to other users of the same Meeting Space, wherever they are located. This distribution of information can happen at any time, and without your consent, at the discretion of the meeting host. We have no control over, and are not responsible or liable for, the privacy of any Content that you have shared with others. Even after you remove information from a Meeting Space, copies of that Content may remain viewable elsewhere to the extent it has been shared with others.

If you are using Cloud Connected Audio provisioning, configuration and/or related services from Cisco or a Cisco partner/service provider, then Cisco or the Cisco partner/service provider you have engaged for such services (e.g., Day 1 provisioning, installation; Day 2 ongoing managed services, service provider services) may access your specified contact and configuration information.

Other

When you use the Service, you are subject to the applicable Cisco SaaS Terms of Service or Cisco SaaS Agreement.