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Hi all. I'm new to this so I apologise if I'm doing something wrong here at all. If I am please tell me

I have recently (3weeks ago) moved into a rented property with my partner and a couple of nights ago we sat and I turned to him and said 'did the agency send us a standing order mandate to collect our rent?'......'errrrrr no they didn't'. This is not the first example of terrible service from this agency (am I allowed to name and shame them?) and we already have a case open with The Property Ombudsman over something else...

What I need to understand, is what are our rights as a tenant here? We decided to sit tight and let them grovel to us when they or the landlord realises that no rent has been collected. But is this the right thing to do or could we get ourselves into trouble? We already believe that we should not have to pay any late rent fees as it is not our fault that the rent has not been paid (or rather collected).

You're meant to pay the rent, not just wait for it to be collected. Did they say they would give you a standing order mandate? If you've got their bank details you can do it yourself - or just send the payments manually.

To set up a standing order, all you need is the recipient's account number, sort code number and any reference which applies to you or the property.

You set up the standing order with your bank.

You tell your bank who to pay, how much to pay and when to pay. They do so until instructed otherwise.

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