Front Desk Agent

the Nines, A Luxury Collection Hotel, Portland is seeking a Front Desk Agent to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center, within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, The Nines honors the structure’s storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality’s Premier and Lifestyle division, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.

the Nines Hotel is recognized as 2017 Top Workplaces in Oregon and certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, The Nines offers perks that are comparable to progressive employers. We offer Medical, Dental, Vision and more to all full-time associates. Save on your parking and public transportation costs by using our pre-tax savings account. Our location is right next to the center of all for MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.

APPLY: http://www.sagehospitality.jobs

-Search/filter by Portland, Oregon or

-Create profile or log in if returning

-Apply to position/attach resume

BENEFITS & PERKS

Medical/Dental/Vision for full-time

Short term disability for full-time

Long term disability for full-time

Life Insurance for full-time

Flexible spending accounts for full-time

401(k) – company matching

Employee assistance program

Adoption benefits

Tuition reimbursement

Vacation pay for hotel full-time

Sick pay

Hotel discounts

Food and beverage discount

Cell phone discount

Non-slip shoe program

Free cafeteria meal

Indoor bicycle storage room

Locker/shower facilities

Laundered uniform

Free stay at the Nines Hotel

Referral bonuses

Local & National promotions/transfers

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title:

Front Desk Agent

Location Name:

The Nines Hotel

City:

Portland

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Must have vision ability to read written communiques and monochrome computer screen.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Position Type:

Full Time - Regular

State:

OR

Requirements

[see job description]

About Us

Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. Through valued partnerships with internationally recognized hotel brands, Sage grew a portfolio focusing on running successful select and full service hotels. And we’re on a mission to break new ground, and not just the dirt on our newest projects. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world.

Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold, we’re hoping that you break it. Risk takers and creative spirits are welcome. Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. Interested?

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

8575BR

Req #:

8575BR

Why Us:

the Nines, A Luxury Collection Hotel, Portland is seeking a Front Desk Agent to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center, within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, The Nines honors the structure’s storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality’s Premier and Lifestyle division, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.

the Nines Hotel is recognized as 2017 Top Workplaces in Oregon and certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, The Nines offers perks that are comparable to progressive employers. We offer Medical, Dental, Vision and more to all full-time associates. Save on your parking and public transportation costs by using our pre-tax savings account. Our location is right next to the center of all for MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.

APPLY: http://www.sagehospitality.jobs

-Search/filter by Portland, Oregon or

-Create profile or log in if returning

-Apply to position/attach resume

BENEFITS & PERKS

Medical/Dental/Vision for full-time

Short term disability for full-time

Long term disability for full-time

Life Insurance for full-time

Flexible spending accounts for full-time

401(k) – company matching

Employee assistance program

Adoption benefits

Tuition reimbursement

Vacation pay for hotel full-time

Sick pay

Hotel discounts

Food and beverage discount

Cell phone discount

Non-slip shoe program

Free cafeteria meal

Indoor bicycle storage room

Locker/shower facilities

Laundered uniform

Free stay at the Nines Hotel

Referral bonuses

Local & National promotions/transfers

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title:

Front Desk Agent

Location Name:

The Nines Hotel

City:

Portland

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Must have vision ability to read written communiques and monochrome computer screen.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Position Type:

Full Time - Regular

State:

OR

Requirements

[see job description]

About Us

Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. Through valued partnerships with internationally recognized hotel brands, Sage grew a portfolio focusing on running successful select and full service hotels. And we’re on a mission to break new ground, and not just the dirt on our newest projects. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world.

Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold, we’re hoping that you break it. Risk takers and creative spirits are welcome. Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. Interested?