Online Insurance Claim Assistance

The process of pursuing a claim through a Court against your insurer will feel like a significant undertaking at first. For some people, however, it is the only option available to them to seek remedy from EQC/and or their private insurer (including Southern Response).

We want to make the process of suing your insurer as easy as possible. One of the ways we can help with that process is for you to provide the information to use online. By completing the online process you commit to providing us with your information and enabling us to give you streamlined assistance.

There is also the added complexity of the 6 year time limit imposed by the Limitation Act. Limitation is an absolute defence that can be used by the private insurers. Firstly, you need to ensure you know the Limitation date that applies to your claim and if you wish to avoid limitation issues (including Southern Response) you will need to sue. All we need is some information from you to kick the process off.

Our promise to you

We will compile the information you provide into a draft statement of claim for filing in Court.

What happens after you click submit?

You will get an email confirmation, a draft statement of claim, together with engagement documents and a phone call.

Make Your Claim Now

As you go through the form below be as detailed as you can so we can help speed up the process of initiating a claim in the Courts of New Zealand. Note: some of the fields are content sensitive and will change based on your selection. Any issues or problems then Contact Us.

What Type of Claim Are you Making?*

Select from one of the items in the list. If you are not sure then contact us .

Name of Insured*

This is the Name of the Insured Party on your Insurance Policy.

Contact Name*

Please tell us who you are.

FirstLast

Current Address*

Please tell us your current residential address.

Street AddressAddress Line 2CityZIP / Postal CodeCountry

Address of Insured Property*

The Address where the damage occured. If this is different to your current residential address please fill in this.

Same as Residential Address

Street AddressAddress Line 2CityZIP / Postal CodeCountry

Email*

What is the best email for communication?

Phone*

Best Phone Number to reach you on.

Claim Value*

How Much is your claim worth?

Date that Damage Occurred?*

Can you tell us the date(s) that you believe the damage occurred to your house?

Damage Description*

What damage has occured to your property as a result of the earthquakes?

Damage Reports - Upload

Have you had any reports on the damage prepared? Please upload them here.

Drop files here or

Accepted file types: jpg, pdf, png, doc, docx.

Date

DD

MM

YYYY

EQC Claim Number(s).*

What are your EQC Claim Numbers?

Apportionment of Claims?

How have your claims been apportioned?

EQC Scope of Works

Please Upload a copy of your EQC Scope of Works

Drop files here or

Accepted file types: jpg, png, pdf.

EQC Payments Made?

What Payments from EQC have you received, and on what date(s)?

Insurance Company?*

Who was the property insured with?

AA Insurance

AMI ( Damage post Apr 12 2012)

ASB

AMP

BNZ

The Co-Operative Bank

Co-Op Insurance

FMG

IAG

Lantern

Lumley

Medical Assurance Society

NZI

Southern Response.

State Insurance

Tower

Vero

Insurer Address*

Please Confirm your Insurance Company

AA Insurance

AMI ( Damage post Apr 12 2012)

ASB

AMP

BNZ

The Co-Operative Bank

Co-Op Insurance

FMG

IAG

Lantern

Lumley

Medical Assurance Society

NZI

Southern Response

State Insurance

Tower

Vero

Insurance Policy Schedule

Please Upload your Insurance Policy Schedule Here.

Drop files here or

Accepted file types: jpg, png, pdf.

The Insured House is.....*

How Many Levels is your House?

Single Story

Two Story

More than Two

What Type Of Roof Do you Have?*

We need some information about your house...

What Type of Cladding Do you Have?*

More House Info...

What Type of Foundation Do you Have?*

How is your house connected to the ground....

Total Area Insured (in square metres)

This is the area insured under your policy.

Garage Area Insured (in square metres)

This is the area insured under your policy.

Land Type - Technical Category*

What was your land classified as?

TC1

TC2

TC3

Port Hills

Does Your House have any Special Features?

Is there anything special about your house that makes it different?Does it have a Pool, Tennis Court, Polished native timber floors?

Has Your Insurer made you an offer?

Repair

Rebuild

No Offer Made

Insurer Offer Amount

What has your insurer offered? Please state the dollar value offered.

Offer Date

What date did the Insurer make their offer to you?

Insurer Offer Letter

Please upload a copy of your Insurer Offer letter here.

Accepted file types: jpg, png, pdf, eml, doc, docx.

Costs?

What Costs have you incurred with regard to your insurance claim? Can you detail them here....

Cost Reports - Upload

Please Upload any reports you have of costs incurred or potential costs likely.

Accepted file types: xls, xlsx, pdf, png, jpg, doc, docx.

Work Completed?*

What work has been completed on this property?

Who Did the Work?

What is the name of the Contractor that did the work?

Date the Contractor "Completed" the Work

Date that the work was stated to be completed by the contractor. (Approximate if not known)

Contractor Contact Details ( if known)

Do you know the contact details fo the contractor who did the work on your property?

Damage Description Now (Following Repair)

What is the damage now?

Any Expert Reports?

Please upload any reports you have had done about the failed repair....

Drop files here or

Accepted file types: doc, docx, jpg, png, pdf.

ILV or IFV?

Do you know if your land has been deemed at Increased vulnerability to liquefaction, or flooding?