Customer-Engaged Billing

With opt-out rates on the rise, you need to take advantage of every interaction. Discover how you can reach a new level of customer engagement by turning statements into highly personalized experiences with customized formats, more compelling offers and true self-service convenience.

Start with accurate, easy-to-understand designs. Add speed and reliability. Now customize formats for each customer and automatically generate content based on insight and analytics. Extend that experience to call centers, websites and mobile apps. The result: reduced costs and greater revenue.

Built-In Intelligence for Driving Best-Next-Action
Customer profiles, transaction histories and prior interactions are scored automatically, in real time, to recommend the best-next-action on a customer-by-customer basis. Flexible business rules drive messaging, including images, logos, graphics and text, to bolster your most-read communications to achieve vital marketing, compliance or operational goals.

Every interaction informs the next, as messaging is updated on-the-fly, even as customers move between channels.

Centralized Print and Digital Output Management
A single system manages print and digital output, so every customer will receive bills and statements formatted specifically for their preferred channels, including print/mail, web, mobile, email and SMS. Call-center agents even have access to the same documents and recommendations, so you can deliver the same experience anytime, anyplace.