|points=ITIL is quite elaborate (see http://en.wikipedia.org/wiki/ITIL and be flabbergasted) but we'll focus on a few subtopics that are more common to be seen in a 'standard' IT deptartment during your day to day actions.

Agenda points

ITIL is quite elaborate (see http://en.wikipedia.org/wiki/ITIL and be flabbergasted) but we'll focus on a few subtopics that are more common to be seen in a 'standard' IT deptartment during your day to day actions.