Very poor service and care to detail throughout entire rental. Neglectful and slow paced in resolving any issues.
However this is due to the service being ran externally from their head office, rather than locally. Wellingborough branch service is fine and secures your custom, then it moves to Sequence HQ. An utter abomination of customer service, time management and meeting expectations - even those they set themselves!... read full review

Absolutely useless!!!
Lie after lie, never had such an experience of a company lying so much Judy to get business. All they're after is your money and nothing else. Constantly going back on their word once something has been agreed. Shame that you have to make sure your have written confirmation of everything so they can't screw you over!!!!
To top it off, i was sent bank details, addresses, contact details of another landlord!!!... read full review

Comment on agent fees

Joke, had 2 properties to rent at different locations where it was originally agreed that both would have the same fees..... Week that didn't happen after once again it was agreed over the phone but didn't have written confirmation