Holiday Velvet Helphttp://www.holiday-velvet.com/support
Answers to all the questions you have about booking a holiday rental through Holiday Velvet.Wed, 15 May 2013 14:03:54 +0000enhourly1http://wordpress.org/?v=3.3.1Can you arrange baby-sitting?http://www.holiday-velvet.com/support/?p=202
http://www.holiday-velvet.com/support/?p=202#commentsWed, 15 May 2013 14:03:54 +0000adminhttp://www.holiday-velvet.com/support/?p=202We may cannot arrange babysitting for you but the owner/local manager might be able. After you book we give you the number of the owner, check your booking voucher and contact him/her directly to see if they have can help with a babysitting arrangement. Have a nice holiday!
]]>http://www.holiday-velvet.com/support/?feed=rss2&p=2020Is smoking allowed in my rental?http://www.holiday-velvet.com/support/?p=199
http://www.holiday-velvet.com/support/?p=199#commentsWed, 15 May 2013 13:57:18 +0000adminhttp://www.holiday-velvet.com/support/?p=199Unless clearly specified on the property page it is usually not allowed to smoke in any of our holiday rentals. If the rental has a terrace or a balcony you may ask on arrival if it’s OK to have a cigarette outside. We would expect that the owners are OK with that as they try their best to accommodate you.
]]>http://www.holiday-velvet.com/support/?feed=rss2&p=1990What is the voltage in Europe?http://www.holiday-velvet.com/support/?p=195
http://www.holiday-velvet.com/support/?p=195#commentsWed, 15 May 2013 13:46:50 +0000adminhttp://www.holiday-velvet.com/support/?p=195We’ve been asked before if electrical outlets are 120 volt or 220 volt in Europe. The answer is 220 volt and you can easily buy plug adaptors at airports and shops so you can use any electrical devices you choose to bring with you. Have a nice holiday!
]]>http://www.holiday-velvet.com/support/?feed=rss2&p=1950Can you make me an invoice?http://www.holiday-velvet.com/support/?p=186
http://www.holiday-velvet.com/support/?p=186#commentsWed, 15 May 2013 13:06:31 +0000adminhttp://www.holiday-velvet.com/support/?p=186yes absolutely, we have gone even as far as creating an online tool for invoicing! After you book you will be given the option to create yourself an invoice in your name and any name of your choosing. Press download et voila!
]]>http://www.holiday-velvet.com/support/?feed=rss2&p=1860Is travel insurance compulsory?http://www.holiday-velvet.com/support/?p=174
http://www.holiday-velvet.com/support/?p=174#commentsWed, 15 May 2013 12:41:20 +0000adminhttp://www.holiday-velvet.com/support/?p=174Is it compulsory to have a travel insurance when you rent a vacation apartment or villa? The answer is no unless you’re renting in France. So if you’re looking to rent an apartment in Paris you will need to have a travel insurance valid for the time of your visit. Some owners even ask you to show it at check-in.

In other countries it is not mandatory but highly recommended as you are responsible if you break something in the rental. We offer a specialised travel insurance for holiday rentals please read more about it here.

]]>http://www.holiday-velvet.com/support/?feed=rss2&p=1740Do you offer travel insurance?http://www.holiday-velvet.com/support/?p=169
http://www.holiday-velvet.com/support/?p=169#commentsWed, 15 May 2013 12:23:12 +0000adminhttp://www.holiday-velvet.com/support/?p=169Yes and you can purchase it directly from your booking voucher. The cost is calculated according to the total booking amount. The insurance we offer is specialised for holiday rentals, it will cover you in case:

you need to cancel

you need to cut your stay short

you damage the rental

Be aware that your traditional travel insurance will not cover you for damages inflicted to a holiday rental.

]]>http://www.holiday-velvet.com/support/?feed=rss2&p=1690Do I have to pay the balance before arrival?http://www.holiday-velvet.com/support/?p=127
http://www.holiday-velvet.com/support/?p=127#commentsFri, 02 Jul 2010 09:26:08 +0000adminhttp://www.holiday-velvet.com/support/?p=127Some owners (especially Parisian owners or owners that rent villas out) ask for the full balance payment before arrival, sometimes as far as 60 days before arrival. It gives the owner peace of mind and renters appreciate this method too: no need to carry large amounts of cash on arrival.

If this is the case for your booking we will send you a reminder email sometime before your arrival to please make a credit card payment directly from your booking voucher. We then take care of transferring the balance to the owner for you.

Cancellation policy differs from one owner to the next and you should check this information carefully before you book (the cancellation policy is clearly shown on the property page and again on the checkout page).

]]>http://www.holiday-velvet.com/support/?feed=rss2&p=1270Why do you ask for a security deposit?http://www.holiday-velvet.com/support/?p=125
http://www.holiday-velvet.com/support/?p=125#commentsFri, 02 Jul 2010 07:55:26 +0000adminhttp://www.holiday-velvet.com/support/?p=125We don’t, the owners do. Rental owners often invest a lot of money in their property: they ask you to pay a security deposit to protect themselves in case you damage the property. All our customers are usually careful and never deliberately damage a property but accidents can happen and costly repairs should not be paid for by the rental owner.

The security deposit amount depends usually on the size and quality of the holiday home. On Holiday Velvet we have owners asking from 100 Euros to 1000 Euros.

]]>http://www.holiday-velvet.com/support/?feed=rss2&p=1250How do I make an online booking?http://www.holiday-velvet.com/support/?p=86
http://www.holiday-velvet.com/support/?p=86#commentsFri, 18 Jun 2010 12:36:34 +0000adminhttp://www.holiday-velvet.com/support/?p=86Easily! Firstly find a suitable rental and check whether it is available. If the button “book now” appears then you can book this rental online in 3 easy steps:

STEP 1: Click “book now” (we will only show this button if the rental is available for your dates)
STEP 2: Enter your name, email, country of residence and phone number
STEP 3: Enter credit card details in the secure portal made available by our bank

]]>http://www.holiday-velvet.com/support/?feed=rss2&p=860Why do I have to enter my arrival details and time?http://www.holiday-velvet.com/support/?p=102
http://www.holiday-velvet.com/support/?p=102#commentsThu, 17 Jun 2010 09:15:08 +0000adminhttp://www.holiday-velvet.com/support/?p=102Private holiday rentals do not have a concierge and most owners do not live next door. We need to communicate your exact arrival time to the owners at least 1 week prior to your arrival so they can organise for someone – or themselves – to be there when you are. This is even required if you are to pick up the keys at an office rather than the rental itself.

We also ask for your arrival details (flight or train number and scheduled arrival time) in advance so that owners can check your flight delays.

Please always call your contact when you land at the airport to confirm that you are on your way.