I have had a Foxtel Now account in the past, which has been dormant for about a year. Due to the NBN, I have signed up to Foxtel directly as my previous Foxtel provider will no longer be able to continue the service. I tried to log into the Foxtel Go app, but it keeps talking about the old Foxtel Now account and wants me to reactivate it. I don’t want, or need, it. How do we fix this?

If you are using the same email address for your Foxtel TV/Go account that you used for your Foxtel Now account that would be why. You can't use the same email address on more then 1 account. You either need to register with a different email address or contact Foxtel and get them to delete the email address from the old Foxtel Now account.

I have tried Facebook Messenger, Twitter, here... why don’t you suggest Ask Jeeves? Do you have a constructive suggestion? Your last comment was not helpful. I have a genuine issue and I would like to get it sorted. I asked a serious question as to how I am supposed to get in touch woth Foxtel to deal with the situation and you give a glib smart arsed comment? Not good.

Thank you, Paige, for your practical & helpful assistance. I will phone them when I reach my office. I still have not had a response via Facebook or Twitter from my questions yesterday. So phone seems the best option. Thanks again.

There was a conflict between an old (years ago) dormant (for years) Foxtel Now account and my current Foxtel account. The customer service people were able to delete the old account and that resolved the conflict and I was able to log into the Foxtel Go app.