Category: Case Studies

Owing to multi-dimensional pressure which is caused either by the changing compliance frameworks or by the bewildering service level agreements, call centers always look out for software solutions. No wonder, why Cloud PBX has become a rage. More call centers than ever today are eying Cloud telephony because of high scalability, flexibility, security and cost effectiveness. But there is much more than what meets the eyes. Let us see why Cloud PBX has become indispensable for your business rather than just a matter of choice.

When you start a business firm you want to put the best use of the constrained resources available before you. There are many business enterprises which think how to get the optimum output of the investment made by them. If you are such a beginner in the market and wondering where to invest to get the maximum returns than investing in the toll free numbers will be the best deal.

WHY YOUR START-UP COMPANY NEEDS A 1800 TOLL-FREE NUMBER?

Get More inflow of Customers:

Customers are the top-most priority for any business enterprise whether big or small and when you are new in the market, you need to facilitate your customers. As per a survey conducted, about 30% more customers respond to the advertisements that have toll free numbers. So, get a toll free number and get more prospective clients.

Get More Feedback and Improve Your Services:

A good communication is key to keep your customers satisfied and if you want to reach them without hassles, make sure that you take a toll free number and get their regular feedback. When you do so, you would be able to improve and modify your products/services as per your clients’ requirements which will pave your way to success eventually.

With Cloud Telephony Luxurious PBX becomes Affordable:

Cloud telephony has made the luxurious PBX affordable even to the small firms. They do not need to invest heavily to maintain the IT infrastructure. The hosted PBX provider caters to the need of that. Thanks to the virtual PBX, toll free numbers are available to small and start-up firms also.

So, look no further if yours is a start up business enterprise, a toll free number is the first thing you should get hold of. We care for your business as much as you do and and give you unlimited SMS and Free call recording just at the payment of 2500 Rs! Do not miss the opportunity to make it big…contact us today.

Real estate is a tough business and every day 10 or more brokers coming in your way blocking every deal you are hoping to materialise.

When competition is high, margins automatically drops, and every paisa matters for you and your customers.

The best way to beat your competition to show your customers that you care and saving them every paisa you could along with giving them world class services and nothing can beat Toll-Free numbers for starters.

With Ziffy, you are not only getting a toll-free number, which is going to give your brand a very professional look, but also will give you world class infrastructure to effectively manage your incoming leads.

You might have seen many newspaper ads where your competitors have given their ads with a bunch of numbers to contact them or even you might have given the same ads but the biggest problem with those ads are

You cannot track your professional and personal call on those numbers.

You cannot know how many calls you missed when you were on the call with your other customer.

You can not call back your leads because you have no data, or you forgot to note the number when you were driving.

You will completely lose the leads because your mobile number was not reachable.

Ziffy helps you to mitigate all those issues by offering cloud-based telephony, where you can upgrade your resources on the fly whenever you required them, for example, when you are running a radio ad.

The benefits of going with Ziffy are:

You will get a single number nationwide, which can handle up to 6000 calls at a time.

Calls can be forwarded to hundreds of different people.

Automatic call handling with auto attendant will give you a very professional look.

No more busy tone to your callers.

All calls on the number will be free for the caller.

100% call logs in real time, which you can use for re-marketing.

You can record calls held between your agent/broker and the customer for future reference.

Non-funded startups or say bootstrapped startups always face cash crunches and loose business opportunities due to lack of resources.

Telecom resources like a phone connection (The front-end of your company), managing leads received on that and ensuring it’s 24×7 availability becoming a major pain point for every other business not just for the startups.

Substantial companies with more than 100 employees generally have their own dedicated staff and departments to handle customers’ queries but a business or startup without cash to burn on such task always find it difficult to compete with their competitors.

With the inception of cloud telephony (a term which is tossed for the services, which are available virtually for everyone i.e. without setting up a dedicated infrastructure at the company’s end) companies can now run their business over internet without spending a single penny on hardware setup or on maintaining them.

A cloud telephony company like Ziffy can provide businesses dedicated and shared telecom resources over Internet on pay-per-usage basis with instant activation. Say, if a startup predicting 1000 calls per day after running a print media campaign can handle all their calls automatically without worrying about the infrastructure required to handle the call traffic. Cloud services can be scaled up and down depending upon the requirement of a company.

How it works?

Say a startup XYZ started its operations with only one staff and from a home office (SOHO) can always opt for a toll-free or Virtual mobile or Land line number (VMN) and there is no need to waste money on a landline phone connection with EPABX and other telephony devices, which is must to show a professional image. No startup wants to kill their prospective business by showing a bad image of “working from home, running by students” through giving a mobile number on “Contact Us” page, which half of the time is unreachable.

Instead of ruining their business with bad telecom infrastructure they could choose cloud telephony by opting a virtual toll-free number say 1800-200-5777.

So, whenever somebody calls on their toll-free number or VMN, an auto attendant picks the call, greets them and gives them more options like 1 for Sales, 2 for Support. That way from a single number startup XYZ can segregate calls depending upon customer query and it can be routed to different personals on their mobile number.

They can define their preferences like working hours so that after working hours all calls are get logged in a CRM panel instead of forwarding on some number however the company will get a SMS alert for every such missed call so that they can give a call back to the caller.

This wasn’t possible with a normal mobile or landline number but with a digital cloud telephony system opportunities are limit less.

E-commerce is business in the online environment. Here all transactions, deals take place over the internet.
Buying and selling goods on the Internet is one of the most popular examples of ecommerce. Sellers create storefronts that are the online equivalents of retail outlets. Buyers browse and purchase products with mouse clicks.
Most small business startup books recommend that you obtain a 1800 number for your business, especially if you are running an eCommerce store.
But these days, long distance calling is mostly free or extremely cheap. In today’s age of 1800 number really a needful.Should encouraging more customers to contact your business via phone rather than going online to make a purchase be one of your goals

Why e commerce companies use toll free number?

Announce a new product

Showcase your Website

Promote a sale

Announce new online payment options

Spotlight new product lines or distributors

Why customers calls on toll free number?

Customers wants to know more about online products.
Customer call on toll free number because he wants help for payment option
Customer save their time to purchase online product .
Customer call on toll free number because he wants to know about new offers and sale.

In today’s world reaping the maximum benefits from the latest technology developments is imperative that businesses orient the applications towards the creation of a knowledge base and its dissemination. Corporate exposure with Toll Free 1800 no of FMCG company’s on the service platform supports customer relationship for the accessing knowledge and awareness of respective product in very convenient way. Corporate’s customer friendly strategies are particularly useful in the FMCG sector for information on brands across the target market. It is useful for brand managers in FMCG sector to learn how their counterparts deal with competition. Learnings from their experience would be invaluable. Toll Free no are also useful for the sales-force to take the experience across territories.

Corporate learning systems have also undergone a tremendous change, with organizations recognizing the power of the Toll Free 1-800 no for creating learning systems as a cheaper and more flexible online as well offline alternative. Thus, Toll Free 1-800 number solution reinforces precious customer relationship by giving every outward-facing complete and unhindered view of every customer along with a detailed history of his every transaction.
This can be further integrated into a Web-based service application in the form of help desks and call centers. This puts customer care agents in control of every stage of customer management from sales opportunities, quotes, billing repairs and returns. Besides, they can also address inquiries and problems knowledgeably and authoritatively.

Usage of 1800 Toll Free In FMCG Sector:

Toll Free Number gives a flavor of the things to come in terms of the help line no that is very potential to enable direct sales, its absolute potential can be reached only when the Toll Free is used as a differentiated medium by FMCG companies. Packaging of products mentioning toll free 1800 no presents several value propositions to the FMCG company.
It allows for customization of advertising content based on product profile.
There is tremendous scope for enhancing product promotion and branding impact with 1-800 Toll Free No.
Toll Free 1-800 lowers the cost of delivering information to the customers at the time of sales promotion campaign. It can be used for handling queries, checking order status, usage statements and a host of other product-related information.
The message built into IVR can be used to enhance customer value. This would include archives of problems, support 24 hours a day, 365 days a year.
Toll free1-800 can be used to promote both the brand and corporate image in a unique way, which could involve in accessing company’s information on products behalf.
Toll free 1-800 enables a personalized relationship between the buyer and the customer.
Toll free 1-800 may undeniably involve a paradigm shift in favor of service customization, a shift that calls for changes in internal operations, design, promotion, manufacture and delivery systems.

Group buying sites, discounted fashion brand retailers and specialised online stores have started to dominate the brick and mort stores in India. Online retail is picking up in India, effects can be shown on FDI in retail. Throwing light on 100 % FDI in single brand retailing, 100% FDI in Single brand retailing can contribute half a percent of total FDI in next 5 years and, if even 10% of this investment can be planned for Online retail, a new online opportunity market of about USD 400 mn or INR 2000 crore in next 5 years will be up for grab only through single brand retail on internet.The business model of online retail companies is far more robust than the companies set up in the first phase ten years ago.

Many of e-commerce sites have adapted models better suited to Indian needs eg: a combination of factors like cash on delivery, buy two and return one, attractive discounts on every purchase, to create own designs for t-shirts, jewellary etc, imported labels in garments, perfumes and gizmos. Even some sites are specific segment based like fisher prise, babyoye, mybabycart etc have targeted to the children with the complete age group and some sites have targeted to students for the online books and accessories purchase as flipcart, infibeam, gadgetsguru etc. E-commerce online gaming sites are becoming more entertainer by providing platform to online gamers with the attractive online games.
Basically sites set up by media houses like Sify, Rediff, Indiatimes, Homeshop18 and travel, insurance, movies show booking, online recharge sites, Flipcart, Yellow pages etc have the wonderful positioning in the mind of online customers with the outstanding 24X7 customer support making them delight and attracting for another online purchase to save the time and other hassles.

How toll free 1-800 is useful in E-commerce

1. In e- commerce 1-800 Toll free no service can be used as single Help line no for various order placing.
2. Through the 1-800 toll free no customers can get the proper information of the selected product on the respective site.
3. Companies can get the confirmation also regarding customer’s placed order via toll free out bound calls.
4. Customer may register their complaints and even give their feedback via Toll Free no by selecting the respective option in IVR.
5. Toll free CRM (Customer Relationship Management) panel will update the record of customers’ calls for long time by providing avenue to e-commerce sites to enhance the publicity by helping and delighting their online customers.

Benefit of availing 1-800 Toll Free no service in E-Commerce sites

1. Customer help line Toll free 1-800 no works as the convenience and assistance tool for potential online customers.
2. Toll free 1-800 no stands as 24X7 availability tool in front of the customers.
3. Enhance availability of instant services to needy customer.
4. Toll Free 1-800 no also works as tool for awareness of various products mentioned in the e- commerce site.
5. Hassle free approach to the required & selected products via toll free 1-800 no create value positioning in the mind of website visitors.
6. Via Click to call e-commerce sites can provide free web calling feature to their website visitors by just a click on call option.
7. Call Back Service in e-commerce site increases the potential data base of the customers by just a miss call on 1-800 toll free no.
Examples:
http://www.shoppersstop.com
http://www.gadgetsguru.com/
http://www.thegamebox.com/-
http://www.hushbabies.com/
http://www.cromaretail.com/
http://www.infibeam.com
http://www.pepperfry.com
http://99labels.com

Non-governmental organizations working for public services. Many public service institutions, is helping the poor and helpless peoples. helpless peoples in the millions of population are still crying for help. ngo’s listen to the cries of help and present some helpline services in front of those peoples, like: 1800 helpline number. Among the population to find the poorand disadvantaged people its a really very hard job, where 1800 number a very effective way to achieve success in thistask.
We take the example of poor childrens. So many children in need of aid and assistance. Ngo’s work for the protection of the rights of all children in general. But their special focus is on all children in need of care and protection, especially the more vulnerable sections, which include:

1: Street children and youth living alone on the streets
2: Child labourers working in the unorganised and organized sectors
3: Domestic help, especially girl domestics
4: Children affected by physical / sexual / emotional abuse in family, schools or institutions.
5: Children who need emotional support and guidance
6: Children of commercial sex workers
7: Child victims of the flesh trade
8: Victims of child trafficking
9: Children abandoned by parents or guardians
10: Missing children
11: Run away children
12: Children who are victims of substance abuse
13: Differently-abled children
14: Children in conflict with the law
15: Children in institutions
16: Mentally challenged children
17: HIV/ AIDS infected children
18: Children affected by conflict and disaster
19: Child political refugees
20: Children whose families are in crises

Example :

1: CHILDLINE India Foundation
2: The Akshaya Patra Foundation

How they use a Toff-free number :

The CHILDLINE team receives & responds to the calls Crisis Intervention.

On phone: Emotional support and guidance, information and referral to services for the caller, information about CHILDLINE, silent calls

After the emergency needs of the child have been addressed, CHILDLINE explores options with the child to study, learn a trade, go back home etc. Based on the decision of the child, CHILDLINE links the child to an appropriate organisation in the city.

Childline launched the country’s first toll-free tele-helpline for street children has grown into a national child protection service that operates in over 73 cities and towns in India. In 10 years, CHILDLINE has received 9.6 million calls on toll-free number from children in need of care and protection from across the country.

1800 Toll-free, I believe this type of feature should be used in all the institutions.

Real Estate Professionals Promote Properties With a Toll Free Number. Real Estate professionals can promote their properties across the India through toll free number on their website, classifieds in newspapers, banners and in local magazines.

Benefits they will get.

Toll free numbers create a larger more significant corporate image, even for the smallest investor who is likely working from home. Having a toll free number gives investors more credibility. If they are advertising real estate business outside local market then they should consider a toll free number to make it easier and more convenient for buyers and sellers from outside their local market to reach them. In some communities an investor may have small towns that are close, but that require a long distance call when calling from or to them. Having a toll free number in areas like this could give an edge over your competition. Many real estate investors also advertise to owners who may live in another city or state. Having a toll free number may encourage those owners to contact the company.