Delivery Information

‘Goods of a weight value up to 2kg are delivered in the UK via Royal Mail – Second Class Signed for at a cost of £4.10 – the anticipated delivery times are within 3 -5 days of postage with the exception of busy seasonal periods such as Christmas where it is expected that deliveries will take longer.

Goods of a weight value of 2kg – 10kg are delivered in the UK via UK Mail at a rate of £8.95 usually on a next day delivery service.

Goods delivered outside of the UK are sent on a Second Class Standard rate – such goods are expected to be delivered within 5 – 10 days during normal periods again please allow exceptions to this during busy seasonal periods’. Shipping prices for these items are determined via the weight of your goods and range from £3.65 – £21.50.

We endeavour to have your orders ready for despatch as quickly as we can and to ensure that you get your goods as soon as possible. Your patience during our busy periods is greatly appreciated, however should your parcel not arrive or have taken longer than anticipated please contact us via our email direct.oils@ntlworld.com quoting your full name, address and order number. All parcels are subject to a tracking number which should ensure that we can locate your missing parcel.

Should you prefer your items to be sent by an alternative method such as first class standard then please do not hesitate to contact us by email on direct.oils@ntlworld.com and we will endeavour to meet your requirements’.