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We booked a room on Priceline and it did not allow us to select beds or number of people. Since there were 3 of us, we asked for a room for 2 beds upon arrival. The front desk young ladies seemed to be in training and didn't know what to do so they asked the unpleasant supervisor in the next...

They did not have the room I booked (2 queens) so they put us in a room with a king and a pull out couch, calling it an "upgrade." The place is dirty(there were remaining items from a previous occupant), they didn't have linens for the pullout bed, no towels, and there were bugs in the bathroom. We had to...

Your review was recently brought to our attention, and we would like to take a moment to respond. Your experience with the room type and the cleanliness of the room you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, the team and I will review our cleanliness standard operating procedure and ensure...

Great location. Nice employees. Safe place.
No ice machine. Dirty rooms. Bathroom had mold. Refrigerator had mold. The rug was worn and stained. The hallway smelled. I refused to use the shower as it had a soapy/stain film.
The pillows were terrible. One was chopped up hunks of foam inside a pillow case. One of the beds was missing a...

Thank you for taking the time to write a review of your stay. We appreciate your kind words regarding the hospitality of our employees and our great location. However, I sincerely apologize for the uncleanliness and the condition of your room. We strive to provide comfortable and clean rooms for all of our guest. We will use your comments to...

I had the pleasure of staying here for a week in August. The hotel is clean and met my needs for my stay. The one area that they were addressing while I was there,. training was in progress by a corporate person,Mary was trying to improve the situation. They had a few new employees at the desk. I am sure...

My daughter gave birth 4 weeks early. On the same night their water pipes broke . Due to the water damage their insurance company put them up at this location , 2 weeks later I came to lend what help I could, I arrived in town super late and got a room for the night to be close I paid...

I recently visited the Richmond, VA area and stayed at this hotel. The exterior of the hotel was apparently under "cosmetic construction" and the interior was in need as well. I am certain the rooms were what one would expect for a place that people sometimes reside at for months at a time. What I didn't expect was the confederate...

Clean and relatively safe. Parking is easy. Did not clear snow after snowstorms. Maid went in room even when I'd told desk I didn't want room cleaned. Unit is well lit and modern. Carpet nice. Bed firm but not rock hard. Stayed for 3 months and only issue was clueless manager being unwilling to give a decent deal...had to keep...

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Thank Dottie G

Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. I will be sure to use your comments as a training tool to coach our housekeeping and front desk staff to ensure your experience is not repeated. We are sorry for these issues,...

We booked this hotel through Expedia non-refundable, otherwise we would have gone somewhere else. First there was absolutely no information in the room about TV stations, local information, wifi, etc. The room was supposed to be a studio and it did have cabinets, a fridge, and a two burner stovetop. But nothing else. The cabinets were empty and the wood...

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2Thank twoprecise

Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen...

Okay, where do I even begin? Well lets just start from the beginning.
Upon arriving to the hotel, we were unloading and noticed a bunch people just hanging outside smoking, drinking, etc. Now that wasn't a big deal. However, the cigarette butts and empty beer bottles stay outside on the grounds the entire weekend that we were there. No one...

So in traveling to the south to visit family, my mother in law booked a room with this hotel. I happened to have don loaded the trip advisor app and read the reviews on the way to the hotel and I have to say, once there, the reviews were all spot on! Th desk manager, Mary, appeared very helpful however...

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Also Known As:

Homestead Studio Suites Richmond / Midlothian Hotel Richmond

Extended Stay America Richmond

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