Pros:
I loved my experience with HA. The flight attendants and airport staff are so friendly and welcoming. The Hawaiian music and informative video are lovely touches.
1) I do NOT appreciate the $25 charge for luggage. Southwest does not charge for checked bags, and they are thriving. I think it's greedy to charge for luggage.
2) I wish they'd offer a meatless option when serving meals. So many people are plant-based now and I wish HA offered that to patrons.
3) Movies and TV in-flight should be free, as in...gratis. Other carriers offer free in-flight entertainment and HA should not charge.
4) The planes are nice, the crew is FABULOUS; truly a standout in the industry. They have that beautiful Aloha spirit.

LAX

LIH

Okay 5.0

Pros:
Cleanliness of the aircraft and friendliness of crew.

Cons:
Entertainment is not free, and you have to have your own device. The food was a very small snack for the length of the flight.

KOA

HNL

Mediocre 2.0

Cons:
Racially profiled by security guard..Never coming here again.

PDX

OGG

Excellent 10.0

Cons:
Nothing I did not like, all went well.

LAX

KOA

Excellent 10.0

Pros:
Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience.

Cons:
My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!

HNL

NRT

Excellent 9.3

Pros:
Clean comfortable

Cons:
Vegan meal option needs more veggies

ICN

NRT

Good 7.6

Cons:
The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.

Pros:
Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch

Cons:
I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers

DFW

SJC

Okay 5.6

Cons:
I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me...

Cons:
The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.

ICN

JFK

Good 7.6

Cons:
Inconsistent entertainment system

LAX

ICN

Excellent 9.3

Pros:
Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!

Cons:
I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers.

Cons:
I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me...

BOS

MIA

Excellent 10.0

Pros:
Friendly service, quality new airplane, American airlines has improved a lot!

Cons:
that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston

LHR

PHL

Excellent 9.0

Pros:
Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch

Cons:
I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers

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