Blog

I have been so impressed with the enthusiasm from the callers whilst working on our campaigns. QTS are no doubt leaders when it comes to having good and meaningful conversations with our donors. And we always get great results from every campaign!

Cumbria Wildlife Trust has used QTS for a variety of membership recruitment and fundraising campaigns since 2007. QTS has always given us good advice on which campaigns are working and are not afraid to say if something isn’t. The administration staff are incredibly helpful and very efficient and our members often tell us that...

In the short time I have been working with QTS I have found all staff to be very attentive and happy to customise their administration to meet our particular needs. They are also very proactive, accessible and willing to make necessary changes at very short notice. Our new members have been receiving calls from...

QTS ran a successful thank you/welcome campaign for new supporters of Friends of the Elderly, which worked really well. The warm and understanding approach of the callers was appreciated by those who were called, and whilst the campaign did not involve a direct ask for donations they were able to add value by capturing...

We have worked with QTS on a range of telephone fundraising and supporter service calls over many years. We like their friendly, flexible service and the added insight and expertise they bring to our campaign planning. They have played a key role in helping us to improve our supporter experience, increase the return on...

I’ve been using QTS now for four years and we consistently receive great results for our annual giving campaign. Ben and his team are flexible and responsive, offering help with the campaign, ensuring we get the best from each segment of supporters when called. The calling team are friendly and helpful with our supporters...

QTS offer a fantastic, friendly, personal and efficient service at a great price. They have fulfilled all of our telephone fundraising and marketing needs and the information and support received is second to none. I would recommend QTS to anyone and look forward to continuing to work with them in the future

During a time of increased scrutiny from within Sector and with all the media attention telemarketing has been receiving, I have always felt complete confidence in QTS. From the briefing process, to meeting and training the callers, to the campaign itself I received nothing but the very best service. QTS’s unique set-up with home-based...

It’s clear to us that CPRE is being really well represented and I’m sure our members – as are we – have been impressed by the warm, informative and courteous manner of the conversations that have taken place.

The foundation of good telephone fundraising is not maximising the donations that you receive at the expense of losing supporters after a single gift. The real key to success is building long term relationships that bring benefits to both parties. In the best cases, the donor will feel uplifted by the relationship and enjoy...

Over the years, telephone fundraising has become one of the most important ways in which charities and organizations raise the money they require. Nearly half of all charities operating in the UK today have indicated in surveys that 50% or more of their funding comes in the form of donations from individuals, rather than...

The number of complaints received by the Fundraising Standards Board (FRSB) has risen over the last year, increasing by 8.2% according to their annual report. Four main areas create the most problems; direct mail, telephone fundraising, clothing collections and door to door callers. Of these, direct mail is responsible for the most issues, although...

There’s no avoiding the fact that, at the moment, telephone fundraising has had a lot of bad press. As is the case with virtually every kind of business in the world, there will always be less than scrupulous people operating in the industry. Here at QTS we’ve spent many years building up a strong...

Despite continuously advancing technology, the telephone remains one of the most effective channels for raising funds. It is one of the only communication devices that enables fundraisers to engage in a direct conversation with supporters. When professional fundraisers have received the appropriate training, they are able to use the humble telephone to add value...

A new report from the Institute of Fundraising reveals some interesting information about telephone campaigns. The research behind the document was conducted in partnership with online specialist fast.MAP who conducted a survey of 2,992 people to find out their opinions. The report, entitled Fundraising Media DNA, provides some great insights and has even proved...

When it comes to raising funds, telephone fundraising can be one of the most useful tools for any charity. However, you need to ensure that the approach to your fundraising operation is careful and well targeted. Nobody wants to be hassled over the phone. This is why the best agencies take a kind and...