Solutions

Solution 1: Uninstall the Creative Cloud desktop app, and then reinstall it

Solution 2: Temporarily disable antivirus software

Your antivirus software may prevent required files being moved from the Temp directory to the Program Files or Applications directory. See the antivirus software documentation for instructions on how to temporarily disable the virus check.

Solution 3: Manually remove the affected folders

Note:

Removing these directories/folders may affect the installation and licensing of other installed Adobe software. You may need to reinstall the products after removing the folders.

Solution 4: Log in using a new admin account

Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create a new admin account, log in to the new account, and then try to install your Adobe application again. For detailed instructions, see:

If you are able to install your Adobe application successfully with the new local administrator account, you may want to migrate your documents and settings to the new account and use it as your new default account.

Solution 5: Troubleshoot network instability issues

Network connectivity or stability issues can prevent the installer from copying a necessary file or folder.