About Us

Company Profile

“To provide comfortable, dignified and confidential care for both clients and their significant others. For us it’s about affirming life itself.”

– Gloria Osborne, Founder and CEO, Exclusive Care Services

Established in 1985, Exclusive Care Services has become a highly-respected and trusted name in the home health care industry. We are dedicated to providing the very best care for our clients and ensuring that a high level of competency is upheld by all of our caregivers.

We also provide supplemental nursing staff to our community partners, health care institutions and hospitals.

Exclusive Care Services is 100% Canadian owned and operated, and has achieved full accreditation from Accreditation Canada. This is a significant accomplishment for us and a very important acknowledgment for you; because you can feel confident knowing that we have surpassed the strictest requirements established on a national level. It also reinforces that we will be committed to maintaining this status.

Our Mission

Passion for life. Keeping the client’s health, quality of life, and well-being central in the design and delivery of compassionate and dignified health care.

Our Vision

• To be known and valued for providing the highest standard of in-home and facility nursing care in Ontario, as a result of our high standard of excellence, culture of innovation, and through our compassionate and client-centered approach to patient care.
• To be uniquely defined as a dynamic company that provides health care services designed to address the changing needs of our clients and communities in a timely manner.
• To maintain an organizational climate that will promote, motivate, and elevate the level of nursing care provided by our staff.

Our Core Values

Exclusive Care Services is governed by its core values. They define the character of our company and guide us in how we perform and make decisions. Our Mission and Vision will be achieved through the application of our core values.

People
Our business is about people. Exclusive Care Services attracts, develops, and retains only professional, competent, dedicated and caring individuals. As our most valued asset, we respect and support our staff, and we encourage an organizational climate that promotes, motivates, and elevates their competency. Our open house policy exists not only to allow staff to contribute to the success and growth of Exclusive Care Services, but also to promote a feeling of pride, belonging and accomplishment. We embrace diversity, so that we may enrich the well-being of everyone.

Customer Service
We are committed to achieving the highest standards in the delivery of private health care, by providing reliable health care services that best meets the needs and expectations of our clients. We listen to our clients, customize our services to their personal situation, and deliver care that is focused on improving their quality of life, health and well-being. All clients will be treated with dignity, compassion, empathy, honesty and integrity. We have respect for all cultures, religions, ethnicities, sexual orientations, ages and disabilities. We continually evaluate our service and our caregivers in order to be responsive and proactive to issues that may affect the quality of our service.

Integrity and Ethics
Exclusive Care Services conducts business activities with integrity at all times. We are proud of our reputation, which has been built over many years of consistently doing what is right. We are honest, accountable, transparent, and responsible in our approach. We embrace high ethical standards, complete honesty, and fairness to our staff, clients and community partners. We have ethical policies and procedures in place, as well as a framework to guide and support our staff to high ethical standards. We investigate all violations and complaints, and will take remedial action. Our service is absolutely private and totally confidential.

Safety
Exclusive Care Services strives to manage critical aspects of risks to staff and clients. Safety is a top priority for us, and we are dedicated to being proactive in support of it. We passionately care about the safety of our staff and clients, and we recognize that we must be diligent in identifying potential safety issues. We place a strong emphasis on increasing awareness and knowledge on safety, so that our staff can effectively manage risks and work safely.

Learning
Exclusive Care Services believes that a positive learning environment and continuing education is the best way to realize the full potential of each staff member. Continual education is promoted, and is a combination of opportunities and resources provided by Exclusive Care Services, and learning experiences initiated by staff.

Team
We believe teamwork leverages our individual strengths. All staff at Exclusive Care Services are committed to one common goal – our mission statement. We work as a team and rely on the specialties of our colleagues to ensure the best care and best practice. With open communication and effective collaboration, we are always seeking more efficient and effective ways to serve our clients.

Community
We are determined to have strong, mutually beneficial relationships with our community partners and our community. Everyone in our organization contributes on some level to the quality of the relationships that we are building. Being socially responsible is part of the equation. We want to make a positive difference by actively seeking input from our clients and the community. We must be good listeners, personal and approachable. The more we understand – the better we can serve and anticipate services that are beneficial and needed in our communities.

Innovation
Exclusive Care Services embraces innovative and creative thinking in the delivery of health care services. Innovation leads to a competitive advantage and allows us to capitalize on the many opportunities that arise. We are creative in delivering superior service and value to our clients, and continuously look for new ways to improve our services and processes. Change is inevitable, but can be anticipated. The growing size of our aging population will undoubtedly require us to add new services and provide some services differently.