Customer

Dubai Silicon Oasis Authority (DSOA), a wholly-owned entity of the Government of Dubai, is the regulatory body for Dubai Silicon Oasis (DSO), a 7.2 square kilometer free-zone technology park. Established to facilitate and promote modern, technology-based industries in support of the region’s demand for business expansion, the hi-tech park enables its business partners to flourish with an unrivaled package of incentives and benefits, including state-of-the-art offices, educational institutions, hotels and healthcare facilities.

Challenge

DSOA’s existing service desk required an upgrade to support its growing needs to enhance visibility, reporting, and dashboard capability. Therefore, a local partner was needed to manage this project.

Solution

DSOA evaluated potential deployment partners, looking primarily at local capability, ServiceNow experience, and project management methodology. It decided that Fujitsu was best positioned to deliver on time and on budget with Professional Services.