Pullman San Francisco Bay Hotel

Hotels combining lifestyle and design, for business and leisure

Welcome to Pullman San Francisco Bay Hotel, a prime destination for business travelers and tourists alike. The property stands on the shores of a tranquil lagoon, and its beauty inspires a refreshing ambience in every space- from the lobby and Scroll Bar Waterside Kitchen to each spacious room and suite. For business or leisure, impeccable service and thoughtful amenities make every stay a success.

Companies and event centres nearby

Company

ELECTRONICS ARTS0.1 km / 0.06 mi

ORACLE CORPORATION1 km / 0.63 mi

Congress centre

SAN MATEO EXPOCENTER5 km / 3.13 mi

Exhibition centre

SAN MATEO EXPOCENTER5 km / 3.13 mi

Your meetings and events

Pullman San Francisco Bay can host a wide range of meetings and conferences thanks to its 17,000 sq. ft. of flexible meeting and banquet space, including the Grand Ballroom and a variety of beautifully appointed salons and suites; high speed wired andwireless internet access with state of the art technology; dedicated event and audio visual specialist; and a two-story natural light filled pre-function area. The hotel features 16 meeting rooms, welcoming up to 700 people in a single space.

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

Our restaurants and bars

Scroll Bar Waterside KitchenType of cuisine: Type of cuisine: International

Lunch

11:30 - 15:00

Mon

Tue

Wed

Thurs

Fri

Sat

Sun

Dinner

17:00 - 23:00

Mon

Tue

Wed

Thurs

Fri

Sat

Sun

Scroll Bar Waterside KitchenType of cuisine: Type of cuisine: International

Join us for a memorable waterfront culinary experience at Scroll Bar Waterside Kitchen. The locally inspired seasonal menu, creative cocktail offerings and unmatched hospitality provide the recipe for a great experience.

Our guest reviews for Pullman San Francisco Bay

We were disappointed from the beginning as the shuttle was 1.5 hours late picking us up from the airport. Upon picking up my husband and I along with another couple, the driver was very rude.
Guest services were very polite and helpful, however; the restaurant hostess was quite accusatory towards my elderly parents, my spouse and daughter when we arrived for the breakfast buffet. Our rooms included the buffet, however she informed me that I will be charged for all 5 of us. After confirming with the front desk that we were prepaid, she finally backed off. Unfortunately, the same hostess was still giving us a hard time the rest of our stay.
The night before our departure, we added our name to the list for 6:00 am shuttle. When arrived downstairs in the lobby with our luggage at 6:00 am, guest services informed us that the shuttle departed 5-10 minute earlier, as a result; we ended up paying $48 for a cab. Overall the front desk were very helpful but the hostess and shuttle services needs a lot of work!

Jim F.Business - 09/09/2019AccorHotels review

« Credit Card Pre-Authorizations Unfortunate »

I loved the hotel except for 2 things.
1) Some drunk screaming &quot;Heather&quot; on the 4th floor at 4am-ish on Saturday morning then pounding and screaming at her door. Thankfully, he stopped after a few minutes, but I got up and left the hotel immediately after that since I was now wide awake and ready to go home.
2) $1800 in pre-authorized charges on a $600 stay. $1200 when I checked in, $600 when I checked out, putting a massive hold on my credit card for my entire stay and pretty much limiting what I could actually spend while on this trip and when I traveled home. While I had another credit card to use (thankfully), there is no reason to put a hold for so much on a card *without advanced warning.* I would not recommend the hotel to others (or come back) if this is standing policy.

Tracey M.Couples - 09/09/2019AccorHotels review

« Nice hotel and great location! »

We enjoyed the hotel and amenities offered throughout. Only downside is when we left, the front desk told us the airport shuttle was running a few minutes behind, so we went and waited at the curb. After a half hour, we went back inside and asked how much longer. The front desk attendant told us the shuttle was no longer going and would be going in about an hour. We rushed in a Lyft to the airport band scrambled to get on our flight. Tough ending to a great stay. Other thing was our shampoo and conditioner were open and used when we arrived. We didn't bother with that because we'd brought our own. Lastly, housekeeping refilled our coffee stock with only decaf.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mrs.Jo M.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Maria Conchas, Director of Housekeeping

NmFamilies - 09/09/2019AccorHotels review

« Hits and Misses »

We were a family in 3 rooms there to attend a family wedding. We’d asked for same floor; we were all on different floors. One did have to move due to issues with room ( things not functioning ). Rooms weren’t made. Toiletries weren’t left in room a few times along with towels. When in room and I asked for anything I’d wait an hour and no one would show up. Finally on final night I order room service and stress three times cheese only flatbread and get it with sausage on top and only realize after my son has taken one bite. We have dietary restrictions and this was not pleasant to experience. So all in all it was a jumble of events one after the other that were not fun to experience one after the other. It wouldn’t stop. I have to thank Haneen whom I spoke to who made me feel a bit better because she was kind and understanding. I also mean to write to the manager but have not had the opportunity but what was expensive and 4 nights long turned into a “ I can’t wait to leave and go home “ experience. We’d been in California for 2.5 weeks in multiple hotels along the coast and this was only one we had one negative incident after the other.

Catherine V.Business - 08/09/2019AccorHotels review

« Great service and experience »

Wonderful, easy and accommodating. I really enjoyed the stay!

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mrs. H.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Maria Conchas, Director of Housekeeping

JdFamilies - 07/09/2019AccorHotels review

« Satisfied with hotel, very unhappy with the hotel staff responding to multiple requests »

The hotel is great, the facilities are nice. My issue was with the fact that my room had ants all over it, from the bathroom into the living room and then the bedroom. I attempted to clean up the ants the night I checked in since it was in the evening, I didn't report the problem until the next morning at 10 am. The next morning the ants had returned. The housekeeper told me she would call her manager, I later was in the lobby and mentioned it to the front desk who took a note and said she would report this to the manager to have it cleaned and if they were unable to, they would move us. I thought this was a reasonable effort. We came back into the room late afternoon to find the problem was still there. We went out to dinner and came by in the night and no one left any messages or came into the room to clean the ants or spray it. I called the front desk and they asked me to come down, because the manager would take 30 to 60 minutes to come to me (really???). Since we were checking out the next morning it didn't make sense to move, I didn't bother going down. Upon check out I spoke to the assistant manager who was really apologetic and said it was unacceptable and that she would talk to her manager when they arrived and try and compensate us somehow. She said she would call or email that day. Its been 6 days now and I haven't heard a single word from them. So I decided to write this feedback.
I am extremely disappointed in the way the hotel managed the situation. It could have been handled very easily but it was dragged on with complete disregard to the customer experience. I am not sure if I will even get a response from this, but something needs to happen. AccorHotels should hold higher standards for its customer satisfaction and it is clearly missing the mark here.

Mark N.Business - 07/09/2019AccorHotels review

Your restaurant is not at the level of a high quality hotel
- not able to provide anything custom- statement from waitress I asked for a simple chicken sandwhich -- our chef does not like to do custom orders
Breakfast buffet is to expensive $29 really

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mark n.,
Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay.
Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.
Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence.
Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.
Sincerely,
Anthony Banuelos
General Manager
Scroll Bar Waterside Kitchen

JasminFamilies - 07/09/2019AccorHotels review

« Excellent »

These are some things we enjoyed: Polite staff, extremely clean rooms and amenities, pet friendly and fast and easy check-in and check-out process.

AnonymousCouples - 05/09/2019AccorHotels review

« Nice getaway »

Very clean up-to-date property.
Pool area is a little small .
I wish there was more attentive service in the area directly around the pool. I think we would’ve bought several more bottles of wine if the waiter came out more frequently

10 D. S. P.Families - 05/09/2019AccorHotels review

« Beautiful hotel, HORRIBLE services »

The hotel is simply beautiful. We sat by the pool, enjoyed the views of the lagoon, and had a wonderful weekend as a family. This was tainted by several instances of poor customer service. When we initially got there, we asked if there was charging for an electric vehicle, to which we were told that the check in deal had no idea. The gentleman there said he would call our room after checking, we never received a call. That evening we ordered room service and one of the items was missed, (a, soda for our daughter) when we called to advise it was not included they sent one up, nearly 20 minutes later, and charged us a second delivery fee making the can of soda $10!! When I questioned about it to the delivery liaison, she advised she would take it off. (Which was not done) The next morning we visited the small cafe, which was grossly overpriced and the food was terrible. When we went to check out, we reviewed the bill, saw the soda was still billed a delivery charge and questioned it again. We were advised at the desk that they can't reverse food charges and that she would have to check with the restaurant. After speaking with them, she advised that the fee would be removed and then just the soda would be recharged. After viewing our final transaction charges I show we were still billed $7 for a can of soda. I know it seems petty, but on top of the other issues, as well as the un published parking fee of $28 a day, we were just completely frustrated. I would not recommend, not stay here again. I will be writing a formal complaint as well requesting a refund.

DerekFamilies - 04/09/2019AccorHotels review

Hotel was clean and very nice. The staff was excellent and the woman who checked us in was so courteous, professional and one of the nicest people we have ever dealt with. She single handedly made our stay exceptional.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Derek J.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,

NadagemsFamilies - 04/09/2019AccorHotels review

« Beautiful and serene »

The hotel was a total surprise when we arrived. The pictures looked nice but the rooms, lobby, bar and the outdoor area felt like a very expensive hotel. We stayed one night with our dog, which they don't even charge for and moved on. Then we ended up coming back two days later and stayed again because we loved it so much. The walk along the lagoon is beautiful and it feels like you're in tropical place and not in a metropolitan area with the SF airport near by. We'll definitely be back again when we need to get away from our daily grind especially since we live near by.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Hyojung H.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ron Ram
Director of Engineering

Santiago V.Couples - 04/09/2019AccorHotels review

« Great stay »

Me and wife loved it there we hade a nice stay staff was friendly you have pay for parking $28 dollars USA little high specially elevator was not working it was ok with me but little old lady need help with her bags going down the cement stares I like it there nice area some restaurant around there not far I would stay again it was nice clean room bathroom was clean too

Our hotel has responded to the review

Our hotel has responded to the review

Dear Santiago v.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Anthony Murcia
Director of Front Office

Damien C.Business - 04/09/2019AccorHotels review

« Superb, surprised and delighted. »

Great food in the restaurant, cafe great, gym was perfect and amazing room. Thanks for the bigger room!

Our hotel has responded to the review

Our hotel has responded to the review

Dear Damien Mr C.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ron Ram
Director of Engineering

I arrived late and was met by unfamiliar staff who were reconciling receipts. I stay at this hotel 45-60 nights/year and am usually upgraded to a suite (especially for short stays such as this) and always get a drink ticket and breakfast coupons (the coupons per the deal with my company). I was given a room on the lowest floor at first (my record shows I prefer a high floor), was not upgraded, and not given the normal drink ticket or breakfast coupons as noted. She did give me a high floor room after I asked. My admin called about the drink ticket and breakfast coupons, but none ever appeared. As I was swamped with meetings the days I was there and left for an early morning flight, I had no time to complain during my stay or at check out. I would like to note that the staff who served me room service and at the small market were the usual staff and friendly and efficient as always. So it really was the check in and lack of usual benefits that set the wrong tone.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Cathryn A.,
Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay.
Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.
Please allow me to express my sincerest apologies for falling short on delivering a great experience. Please rest assured that we have taken the appropriate measures to address the problem with our front desk team in order to prevent any future occurrence.
Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.
Please do not hesitate to contact me directly at an… if you wish to discuss this matter in further details.
Sincerely,
Anthony Murcia
Director of Front Office

AnonymousBusiness - 04/09/2019AccorHotels review

« Easy one night stay »

Comfortable and uneventful...the room service menu is expensive.

Roody J.Couples - 03/09/2019AccorHotels review

« Nice. »

Raul was so polite and respectful.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Roody J.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Anthony Murcia
Director of Front Office

Mehdi M.Couples - 03/09/2019AccorHotels review

Very good

Our hotel has responded to the review

Our hotel has responded to the review

Dear mehdi M.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Anthony Murcia
Director of Front Office

AnonymousBusiness - 03/09/2019AccorHotels review

« Luxury Hotel »

My needs as a frequent traveler were fully met and the hotel is beautiful.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Thomas B.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Anthony Murcia
Director of Front Office

JtFriends - 03/09/2019AccorHotels review

« Wonderful Discovery »

Very pleased with last minute find of this hotel, as it met my desire to be close enough to downtown, SFO, and the Stanford campus. Easy cab ride to 2 Caltrain stations. Very nice amenities of fitness center, outdoor pool, main floor bar, market and restaurant, plus the hourly shuttle to SFO. Spacious, clean, and updated rooms and common space, a really enjoyable stay.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Jeffrey Wells T.,
We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ron Ram
Director of Engineering

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Lowest prices found over the following seven days.These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.