FAQs

How do I prepare for your visit?

No preparation is necessary except that we'll need pets put in a safe area away from the areas where we're cleaning, and the removing of any clutter that might impede our ability to do a thorough cleaning. Please put out clean linens if we are to change the sheets.

What kind of cleaning products do you use?

We carefully vet our cleaning products and use them accordingly with the knowledge that there is a difference between cleaning, disinfecting, and sanitizing. Cleaning lowers the number of germs by physically removing them along with dirt and impurities from surfaces and objects. Disinfecting kills germs while sanitizing lowers the number of germs on surfaces or objects to a safe level. We both clean and disinfect by using environmentally-friendly Colloid cleaners that are USDA Certified Biobased Products, and disinfectants that are non-toxic and registered with the EPA for safety and efficacy. We use high-quality, split-fiber microfiber cloths and mops with the cleaning products. According to the EPA, split-fiber microfiber can remove up to 99% of germs.

What are colloid cleaners?*

Colloid science is the ability to create billions and billions of charged particles from agricultural ingredients that can penetrate surfaces to a depth of a nano-meter (1 billionth of a meter) and lift, suspend and emulsify oils and dirt making them "readily" biodegradable. When the attraction to the cleaner is greater than the electromagnetic forces holding the materials together that are to be removed, the weaker material is broken up into billions of individual particles and taken into the solution. Because the material to be cleaned is now a part of the solution, it cannot redeposit on the surface that was cleaned. Also, the chemistry that makes up the products works in two ways on bacteria. Bacteria that survives with the necessity of oxygen, the Colloidal solution surrounds them and separates them from oxygen, and the types of bacteria that survive without oxygen get charged at a molecular level by the solution paralyzing them and within a short time they die.

The Colloid cleaners we use are made from non-chlorinated water, corn, sugarcane, grain, potatoes, grass, processed coconut extract, treesap and soy, the combination of which depends on the purpose of the cleaner. These cleaners are non-toxic, non-carcinogenic, non-hazardous, non-flammable, non-corrosive, non-allergenic, contain no dyes or fragrances, are readily biodegradable and are not tested on animals. They are truly green and non-toxic to humans, animals and the Earth. Since these cleaners are unscented and non-irritating, they work well for anyone with allergies and/or sensitivities.

What is your microfiber sterilization policy?

We take sterilization very seriously so every time we come to your home, we come with fresh, disinfected microfiber cloths and mops and towels. All cloths and mops are washed in a steam washer with an added disinfectant in the rinse cycle. The washer has a steam generator that heats the water to 212 degrees and then releases the steam into the washer drum. The steam penetrates the fibers for a superior cleaning. The cleaning equipment is regularly wiped down with disinfectant, specifically before we come to your home. We don't use any cloths when cleaning toilets, only paper towels made from recycled material.

Do you use steam cleaners?

Yes, we have different steamers and attachments for different types of jobs, however, not all surfaces can or should be steam cleaned. For example, we do not clean hardwood floors with steam cleaners. The steam gets between the wood planks and causes swelling and warping. It will make your warranty null and void. Also, certain types of fabric should never be steam cleaned.