Little did she know that this would mark the start of another adventure.

Apple had begun investigating her case

In the phone call, the AEL inquired on the whereabouts of the iPhone in question. However, Ms Loi had already sent it to a 3rd party service provider, following Apple’s previous diagnosis which suggested they had no other ideas to salvage the phone.

The AEL then stated that the company had begun investigations on her situation, and would be in touch when they were complete.

Fair enough, right? A straightforward call with a semblance of good news.

If only things were that simple.

Breach in Apple’s regulations

Instead, things took a turn for the worse when the AEL contacted her back.

He basically stated that nothing could be done for her, as she had decided to approach a 3rd party for help — resulting in a breach in Apple’s regulations.

Dumbfounded, Ms Loi argued that she was left without a choice. After all, the Apple Singapore Store told her that the phone was all but salvageable — and suggested a complete phone replacement as a solution.

Not-so-incredible customer service

According to Ms Loi, the AEL had raised his voice against her during their 2nd call and claimed that he was constantly trying to explain himself over her.

About Author

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