Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using your PC and a disc.

The update disc will not eject altough "DL OK" is displayed on the front panel display.Follow these steps:

Turn on the player and immediately (within one second time) press the STOP button of the player.- Pressing the STOP button from the remote control will not work.

The disc tray will open and the player will automatically turn off.

The message “WRT FAILED” is displayed on the player front panel displayFollow these steps:

Turn off the player by pressing the POWER button a few seconds.

Press the power button again.

The process will automatically restart.

The problem persists?

Remove the disc from the player,

Delete the downloaded update file on your computer.

Repeat all the update procedure from the beggining.

The message "DISC-DWLD" is not displayed on the front panel displayed after the disc has been inserted.

Remove the disc from the player,

Delete the downloaded update file on your computer.

Repeat the update procedure from the beggining.

The message "DISC-DWLD 02" is not displayed on the front panel display after the disc has been inserted.This means that your player already has been already updated. You don't need to update the player.

All my personal settings have been deleted after the updateThis is normal. The player will reset to the factory settings.

How can I check that the update disc was correctly created with my CD burning software? Please review that the disc name is “BDPW-00600” after being created.

The power went off while the update was in progress.Turn the player on keeping the update disc in the tray. The update will restart automatically.

When I double-click the downloaded UPDATE_BDPS500_VER0600.exe, the ISO file is not created and the following error message appears: “Win32 Cabinet Self-Extraction”. The download may have failed. Delete the file and download it again.

When I turn on the player once the update has finished, nothing appears in the TV screen. If after 2 minutes nothing appears, please contact Sony Customer Support.

When I turn on the player, after the update procedure has finished, the message “POWER ON” appears on the TV screen or on the player's front panel display.Please contact Sony Customer Support.