We ship via UPS and charge a FLAT SHIPPING FEE of only $10.00, per order, for all continental USA orders, with the exception of candle wax, glassware and bulk wholesale items. - Please take a moment and Join the CandleChem Newsletter.

$10.00, per order, for all continental
USA orders, with the exception of candle wax, glassware and bulk wholesale items.

Inquire for international shipping.

Method
Of Shipping:

We
ship mostly by United Parcel Service. UPS provides additional services of Next Day
& Second Day Air delivery if you need product immediately. This is done by
request only. We also ship some small packages (usually 5 pounds or less) via
Priority Mail from Post Office.

Damage
and Shortages:

All
shortages and damage must be reported within 5 days of receipt of order. If any
damage is found upon inspection of your order, you must save the original carton &
packing materials and call your local UPS office for an inspection.

Out
Of Stocks & Back Orders:

At
times, our manufacturers are out of stock of certain items in our product line. We
will try to obtain product within a reasonable period of time, and notify you when the
item will be shipped. Most of the orders are shipped within 2-3 days of receipt of
order.

Prices:

Prices
are subject to change without official notice. We will notify you of any price
changes that occur before sending out order.

Returns:

Return
goods will be accepted only after written consent from our office. Returns are
subjected to a 15% restocking charge. Write or call us to explain the circumstances
fully, listing invoices and account number. We will advise proper procedure.