Collection and Use of Information

Transcription

1 AVO Privacy Policy AVOapp, Inc. treat with responsibility for the safety of your personal data. Please read the following to be informed about our Privacy Policy ("Policy"). This Policy details how we receive, collect and use information in connection with our website located at (the "Site"), the AVO app, and other products and services provided by AVOapp, Inc.(all of the foregoing, collectively, the "Service"). By visiting this Site or using the Service, you are accepting the policies and practices described in this Policy, as such Policy may be amended from time to time. Each time you visit the Site or use the Service, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy. To be clear about the terminology we are using, when we use the phrase "Personal Information" in this Policy, we mean information about you that is personally identifiable, like your name, address, e mail address, billing information, or phone number, as well as other non public information that is associated with this personal information. When we use the phrase "Anonymous Information" in this Policy, we mean information that is not personally identifiable, or linked to your Personal Information such as aggregated information, general demographic information and IP addresses. Anonymous Information does not necessarily enable identification of individual persons. IF YOU ARE A USER ACCESSING THE SITE OR SERVICE FROM A STATE THAT DIFFER FROM LAWS OF US DELAWARE LAWS, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF THE SITE AND SERVICE, WHICH ARE GOVERNED BY LAWS OF US DELAWARE, THIS PRIVACY POLICY, AND OUR END USER LICENSE AGREEMENT, YOU MAY BE TRANSMITTING YOUR PERSONAL INFORMATION TO COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE PROCESSING OF PERSONAL INFORMATION IN YOUR COUNTRY AND YOU HEREBY CONSENT TO SUCH TRANSMISSION OF PERSONAL INFORMATION.

2 Collection and Use of Information When you install the AVO app and register on the Site, you will be asked to provide us with your phone number and to allow us access to your mobile device`s address book. A copy of the phone numbers in your address book (but not s, notes or any other Personal Information in your address book) will be stored on our servers. The copy of your address book (phones) is stored on a live database. This database does not have a "historical backup". If you delete the address book from our servers (more about this below), it will be deleted instantly and permanently. Your phone number, which will be verified via a text message that will be sent to you, will be used for identification purposes as your AVO user ID. Verification code can be delivered by phone call, in cases when text message can t be sent. AVO also maintains a Call Detail Record (CDR see ) for each call conducted on the system. These are industry standard records used by all phone companies. We maintain this information in order to better understand network behaviour and trends (numbers of calls made by users, typical destinations, call lengths, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in call volume in a certain geography, a shift in call length, a change in typical networks, etc.) and for public safety reasons. All log analysis is done in an anonymous, aggregate, non personally identifiable manner. We may look into a specific Call Detail Record in response to a customer support request. We maintain CDRs for a period of no more than 30 months. Audio calls by users are transmitted either directly from user to user or, if direct transmission is not possible (due to, for example, firewalls), AVO servers are used to transmit the call. In the latter scenario, the information transmitted is stored briefly in volatile memory (RAM) solely to enable the transmission of the call to the other user. WE DO NOT RECORD ANY PART OF YOUR CALL. AVO may interact with your phone`s SMS inbox, placing incoming messages in your inbox or reading the contents of the activation SMS sent to you by AVO. WE WILL NOT ACCESS THE CONTENTS OF ANY OTHER SMS.

3 Payments We use the services of third parties to process your payments and we require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information. Other Services In the event we make message boards and forums available to you (collectively, "Forums"), you will be solely responsible for the information and any other content you post on and through these Forums and should be aware that when you voluntarily disclose Personal Information (e.g., name, e mail address, telephone number) on or through these Forums, such information is generally accessible to, and may be collected and used by, other users. This may result in unsolicited messages from third parties, and such messages are beyond our control. We do not exercise control over any users or Site visitors, and in no way are we responsible, nor do we have any liability whatsoever, for any collection or use of information you may disclose through the Forums. This Policy does not cover such disclosure of information. You are encouraged to exercise discretion when providing personal information about yourself in and through Forums. Please do not post any Personal Information on this Site that you expect to keep private. Cookies, Clear GIFs and Other Automatically Collected Data If you have permitted your computer to accept cookies, we may use cookies on the Site. Cookies are pieces of information that a website transfers to an individual`s hard drive for record keeping purposes. Cookies make web surfing easier by saving preferences and browsing patterns while you are at the Site. Cookies may be used to analyze the Site usage, improve content, customize the Site`s content and layout and for other customer service purposes. A cookie may enable us to relate your use of our Site to other information about you, including your Personal Information. All of these purposes serve to improve and personalize your experience on our Site. Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Additionally, if you have a Flash player installed on your computer, your Flash player can be set to reject or delete

4 Flash cookies. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Site or certain areas or features of the Site. We may use "clear GIFs" (aka "Web beacons" or "pixel tags") or similar technologies, in the Site and/or in our communications with you to enable us to evaluate Site usage information about visitors to the Site, target campaigns, upgrade visitor information, and know whether you have visited a Web page or received a message. A clear GIF is typically a one pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual`s viewing or receipt of a Web page or message. A clear gif may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your Personal Information. Our servers may automatically collect data about your Internet address when you visit the Site. This information, known as an Internet Protocol address, or IP Address, is a number that is automatically assigned to your computer by your Internet service provider whenever you are on the Internet. When you request pages from our Site, our servers may log your IP Address and, if applicable, your domain name. Your IP Address is used to help identify you and to gather demographic information about our members and users as a whole, but does not include personally identifiable information. Our server may also record the referring page that linked you to us (e.g., another web site or a search engine); the pages you visit on this Site; the web site you visit after this Site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Site or a referral site; and other Web usage activity and data logged by our servers. We use this information for internal system administration, to help diagnose problems with our servers, and to administer our Service. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider. We will not link any Personal Information, including e mail addresses, with aggregate data of our users. Any or all of these activities with regard to Site usage information may be performed on our behalf by our service providers, including, for example, our analytics vendor(s) and our e mail management partner(s).

5 Analytics Collection AVO uses third party analytics software to help us anonymously track and report user/visitor behaviour information and users` standard log information to the Site and the AVO app. This information (including but not limited to: IP address, data storage, maintenance services, database management, web analytics and information processing) helps us analyze and evaluate how the AVO App and Site are used as part of our ongoing efforts to improve the Site and AVO App`s features and services. No personally identifying data is included in this type of reporting. The third party analytics software may have access to your information only for the purposes of performing these tasks and on behalf of AVO and under obligation similar in those in this Privacy Policy. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personal Information of visitors or users. Sharing and Disclosure of Information We do not rent, sell, or share any information about the user with any third parties, except as specifically described herein. We may disclose your Personal Information if we believe such action is necessary to: (a) comply with the law, or legal process served on us; (b) protect and defend our rights or property (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of our Service or members of the public. In order to provide you with the AVO service, AVO may sometimes, if necessary, share your Personal Information (excluding your address book and related information) and traffic data with trusted partner service providers and/or agents, for example: banking organizations or other providers of payment and analytical services, customer support, or hosting services. AVO will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. The following is a description of how we may share your Personal Information with trusted third party partners. Should we add additional partners, we will immediately update this description: 1. We use a separate third party company in order to send you an authentication SMS when you register with AVO. In order to send you the SMS, we send one of these third party

6 companies your phone number and the authentication message. These third parties are contractually obligated to only use your phone number for the transmission of the authentication SMS. 2. We use third parties to process the payment and/or billing information that you submit on our Site or through the AVO App to facilitate payment transactions. We require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws, but we are not liable or responsible for these third party transactions. Therefore, you should review such third party terms and conditions before providing your payment or billing information. Security We take reasonable precaution to protect Personal Information from misuse, loss and unauthorized access. Although we cannot guarantee that Personal Information will not be subject to unauthorized access, we have physical, electronic, and procedural safeguards in place to protect Personal Information. Personal Information is stored on our servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Business Transitions In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, Personal Information will likely be among the assets transferred. As part of such a transaction the new entity will be required to commit to the same level of protection of your Personal Information as described in this Privacy Policy. If we cannot obtain such a commitment, we will not perform the business transition. We will post a notice on this Site of any such change in ownership or control of the Personal Information we may have prior to such transfer.

7 Changes to Policy From time to time, we may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies or practices, at any time with or without notice. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt out of such differing uses. We will post the revised Policy on the Site, so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed. You agree to review the Policy periodically so that you are aware of any modifications. Your continued use of the Site indicates your assent to any changes and signifies your agreement to the terms of our Policy. If you do not agree with these terms, you should not use the Site, the AVO App, or any other Service. Contact Information Please direct all questions in connection with this Policy via e mail to or in writing to AVOapp, Inc., 1201 Orange Street, Suite 600, Wilmington, Delaware, 19899

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