I had made an online deal for a used car that was listed as "like new" condition. The car had scratches on the seats and glove compartment box. It was no where near "like new" condition. We drove 60 miles to look at the car and when I noticed the condition I asked for a little off. They wouldn't negotiate so my wife and I discussed other deals at the salesmans desk. I wanted to make sure we were getting the best deal so I kept running numbers until I realized it wasn't a good deal. At that time my wife agreed that I would call another dealer who had a deal for $200 more with a little more miles. If they still has the car we would get that one, otherwise we would buy the Bigler one. As I stepped up to go outside and call another dealer the salesman stood up and yelled at me, saying I was being disrespectful. We felt very uncomfortable and wasn't sure what to do, I was honest with him every step of the way. Unlike the salesman was to me since the car wasn't how they described it. The manager came out and defended the salesman and basically told us to leave. I would not recommend this dealer to anyone

Response from Bigler Motors:

Adam:It is always disappointing to all of us at Bigler Motors when we hear from a disappointed consumer. We work very hard to be transparent when describing a vehicle for a customer via email or phone. With that being said, I would like to review the events that took place with your experience.

You reached out to us via email and one of our sales staff responded to you regarding the van that you were interested in trying to purchase. Our sales representative did inform you that we priced that vehicle to sell quickly and we would not be able to discount upon arrival. After a series of corr

Adam:It is always disappointing to all of us at Bigler Motors when we hear from a disappointed consumer. We work very hard to be transparent when describing a vehicle for a customer via email or phone. With that being said, I would like to review the events that took place with your experience.

You reached out to us via email and one of our sales staff responded to you regarding the van that you were interested in trying to purchase. Our sales representative did inform you that we priced that vehicle to sell quickly and we would not be able to discount upon arrival. After a series of corresponding emails and our aggressive price, you finally made a decision to come to Lincoln to look at the vehicle.

You arrived at our dealership with your wife and test drove the vehicle. You sat down with the same sales staff representative that you had corresponding emails with up to that point. You had a five minute discussion regarding price. You then proceeded to call another dealership to negotiate price on a comparable vehicle in front of our sales staff individual. At that time, our sales representative explained to you how that is not the way to conduct business.

Our sales representative came to me at that time and explained what had just taken place. I came out of the office and introduced myself at that point. I explained to you that negotiating on another dealer's vehicle in front of a different dealer is very unprofessional. I explained to you that you could have made that phone call in a private area and then decided which choice was best for you.

You were not honest and nobody yelled at you. You offered $2,000 less than what was negotiated on the phone before your arrival. Our sales representative discussed the condition of the vehicle before you decided to make a trip to Lincoln as well.

Buying a vehicle should not be that difficult. We try to make it as easy as possible by describing the condition and discussing price at the beginning of the process. We understand that there are many options when purchasing a vehicle. We also understand that people do not want to "play games" and neither do we. You chose to make it difficult by "playing games" in front of our sales individual and we simply said we are not going to operate in that manner.

Old Dealer Reviews

Drove 100 miles to look at this Murano and it wasnt there. They were using it to run papers around. They called and said would have them bring it in so headed way back out there and again they called and turns out they loaned it out so still couldnt get it there after I drove another half hour to see it.