Management for productivity

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Prepares managers for the 21st century workplace while continuing to focus on achieving productivity through good management. Contains many ''real-world'' examples, showing the practice of management in organizations of all types and sizes. Covers history of management thought, current applications of theory, managerial decision making and problem solving, career planning and development, new directions in labor-management relations, operations and service management.Look scale (BARS) at the case of a customer-service representative in Figure
17.5. ... Even though somewhat complex to develop and administer, the BARS
method of performance appraisal is gaining in ... By creating a written record of
positive and negative performance examples, this method documents success or
failureanbsp;...

Title

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Management for productivity

Author

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John R. Schermerhorn

Publisher

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John Wiley & Sons - 1993

ISBN-13

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