Services

We Promise with PEOPLE

Our quality baggage services are provided by a dedicated team specializing in daily baggage operation, which includes lost and found, baggage enquiry and baggage tracing. With the World Tracer System, our baggage services make sure the properties of our passengers are well taken care of and to be delivered to the destination within reasonable time.

Serving the theme “The Feelings of Hong Kong”, Club Bauhinia offers signature Hong Kong-style appetizers and snacks which passengers can choose according to their preferences.

Business travellers can catch up with work with our latest computer devices, local & international telephone and fax services. Nevertheless, Club Bauhinia also offers private VIP rooms for passengers on advance reservation.

We Serve with PEOPLE

We have an experienced VIP team for passengers who require special assistance, including elderly, unaccompanied minors and passengers with reduced mobility (PRMs) to ensure their needs are catered. For more information, please visit our VIP Handling Services page.

Representatives shall be assigned on behalf of the airlines by request. The representative will act as a coordinator between both external and internal customers. Job duties of a representative also include coordinating all services required activities, and monitoring the effectiveness of such.