I'm pretty confident cPanel cannot help you with ANY problems you might have with 3ix...

"Although this site is running cPanel, WebHost Manager, and Apache software it almost certainly has no other connection to cPanel Inc. or the Apache Group. Please do not send mail about this site or its contents to cPanel Inc. or the Apache Group." -- Default apache page for all hosts...

cPanel is a control panel purchased by web hosts to automate some processes for them...