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Freezing, Sluggish Computer (logfile attached)

dentist

Posted 19 March 2007 - 01:40 PM

dentist

New Member

Member

4 posts

HP Pavilion dv1000 running XP Professional.......this computer isnt used for much else than QuickBooks, email & internet access. Lately, it has been feezing up & requiring constant restarting (the Blue Screen of Death doesn't even pop up). When running, extremely sluggish...good wireless connection & the internet still takes too long to load....programs take a while to load as well...HELP PLEASE!!!!!!

(& thx in advance for all you help & hard work)

Here's the logfile:

HijackThis logs are not to be posted in any forum other then the Malware Removal Forum. As such I have removed the log from this post.

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Fenor

Posted 19 March 2007 - 02:02 PM

Looks to me like you recently uninstalled Norton Internet Security from your computer and installed Avast!. Looks to me like not all of Norton IS was removed. Please do the following:

--------------------

Before you begin:This document only applies to the following programs (referred to as "programs supported by SymNRT" for the rest of this document):

Warning The Norton Removal Tool uninstalls all Norton 2007/2006/2005/2004/2003 products from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.

Tyger

Posted 19 March 2007 - 02:07 PM

Tyger

Member 2k

Member

2,896 posts

Very good advice from Fenor, Norton and AOL are very difficult to uninstall without help. But you might also want to dump the Google Toolbar, at least temporarily, it has called trouble for people in the past.

dentist

Posted 20 March 2007 - 12:17 PM

dentist

New Member

Topic Starter

Member

4 posts

thx for the advice. I actually ran the symantec removal tool when I removed (or THOUGHT) I removed Norton...should I try running it again?
also, should I (re)post the logfile in the malware forum?
thx again
dentist

Fenor

Posted 20 March 2007 - 01:08 PM

Fenor

Trusted Tech

Retired Staff

5,236 posts

I had a malware expert take a quick peek at your log before I removed it from your post, so lets not have you go to the malware forum just yet. Instead lets take a look at what is running on your computer:

Open up HijackThis. On the first screen click on Open the Misc Tools Section...On the next screen, click on the Generate StartupList log button and post a copy of the log here. You need not check either of the boxes next to this button.

Let's also take a look at what is installed on your computer:

Again open up HijackThis. On the first screen click on Open the Misc Tools Section...on the next screen, click on the Open Uninstall Manager button and click on Save List on the next screen. Save it to your desktop so it is easy to find. Once saved, open up the saved file, located on your desktop, and copy and paste everything in it in your next post.

Please make sure that you attach both of the logs that are created to your reply. (Post them as attachments if you can.)Fenor

Attached Files

K Labs

Posted 21 March 2007 - 11:44 AM

K Labs

New Member

Member

6 posts

any help that you could give "the dentist" is greatly appreciated (he actually IS my dentist) -
I try helping him out when i can w/ computer advice/help when I can; sent him to geekstogo because I really have NO IDEA what the hecks wrong with this laptop....it's relatively new & he doesn't use it for much else than email, internet & quickbooks. he doesn't even visit any 'naughty' websites....its ironic that someone who uses it for so little has the major problems; we really appreciate all of the help you guys offer to EVERYONE who comes to this site
thx for all of your services
K Labs

The Skeptic

Posted 22 March 2007 - 02:42 AM

dentist

Posted 29 March 2007 - 10:27 AM

dentist

New Member

Topic Starter

Member

4 posts

Thank you skeptic, we did what you suggested on Mon, cpu has run fine since then. We just finished with ccleaner this morning and then computer froze awhile later. Any thoughts other than driving over my computer with my car.

The Skeptic

Posted 29 March 2007 - 12:58 PM

The Skeptic

Trusted Tech

Technician

4,075 posts

I don't know if the freeze is related to ccleaner. There are few programs that are as safe. It never, ever, failed me, and I use it a lot. However, in my previous post I recommended that you backup changes to the registry when prompted to do so by ccleaner. If you backuped you can restore the computer to it's previous state.

Freezing is a problem that can be caused either by software or hardware and quite often is difficult to pinpoint. Please download Everest (link below) run it and click Computer > Sensor. After few seconds a page will open up. Please report temperatures and voltages. Please send only this data and not a full report.

Please download BurnIn test (a link below) and run it. It's a free trial version and enables 15 minutes of free scan. Please run it and report any errors if found. it will give us some idea about the hardware state.

I would reinstall all essential drivers from the computer's manufacturer's internet site (excluding BIOS, do not touch it).

If you have xp cd: Click start > run > type sfc /scannow > ok. You will be asked for xp cd. I hope you have one. If not, try to borrow one. This process essentially restores damaged system files.

We still cannot exlude malware but let's worry about that and other things latter.