Hi gabdel as much as possible they want you to avail a plan with base price, they are just waiting for you to say the magic word, most csr are not aware of this or maybe pretending unaware, just inform the agent you heard about plan zero in the online forum or globe community and insist or talk to the supervisor :)

Retention Department will not easily offer plan zero, unless, you pretend like the scenario below:

Even if your account is out of contract, pretend first your intention to call the hotline is to permanently cancel your account (terminate) but wait, you will be offered a lower or discounted plan, now if your primary intention is to get a plan zero, here's a perfect formula: PRETEND YOUR INTENTION TO TERMINATE + LEAVING THE COUNTRY, here PLAN ZERO is a perfect plan to offer for you.

Let me clarify, PLAN ZERO is offered for those postpaid subscriber leaving out of the country temporarily, it is not intended for those subscriber no intention to travel out of the country. Thus, if your sole reason/alibi is to get a discounted plan example PLAN 499 (UNLI CALL AND TEXT TO GLOBE AND TM) , you can avail that under PLAN 399 (unli call and textr to globe and tm WITH ADDITIONAL 200 CONSUMABLES).

But, if your intention is to retain the number, while waiting to recontract for a new or incoming handset, shift your plan to PLAN ZERO, to successfully avail, your reason is TERMINATION AND LEAVING THE COUNTRY.