Just bought HP Pavilion x360 - fan is broken

‎02-21-201710:03 AM

Product: HP Pavilion x360 13"

Operating System: Microsoft Windows 10 (64-bit)

Hey there,

Just literally unboxed my refurbished HP Pavilion x360 13" and it wouldn't start up. White light comes on - then goes off. Did this about 5-6 times and it came on to a dos style screen with white text telling me the fan was broken.

Not sure whose problem I am now! I have emailed the company who sold me the laptop (laptopsdirect.co.uk) but haven't heard from them yet. Not sure if my warranty is with them or with HP?