Awards & Accreditations

The Property Week Management All-Stars recognises and rewards the best in the management of property. Celebrating achievement across the entire UK property management community, the awards took place on 26th October 2016 at the Grosvenor Hotel and we are delighted to be named Employer of the Year recognising our team ethic, exceptional customer service, high values and genuine talent .

The British Property Federation is the membership organisation for, and the voice of, the UK real estate industry.

They represent and promote the interests of all those with a stake in real estate in the UK – owners, developers, funders (equity and debt), agents and advisers.

They work with government and regulatory bodies to help the real estate industry grow and thrive, to the benefit of members and the economy as a whole. Because membership is industry wide, they can provide government and regulators with the knowledge they need to make decisions.

The Ombudsman Services: Property (OSP) were originally set up to handle complaints about members of RICS, but now also assist in the resolution of complaints about chartered surveying firms, surveyors, estate agents, residential managing agents and other property professionals from consumers using their services.

They have been approved by the Office of Fair Trading (OFT) as an estate agent redress scheme, and the Association of Residential Managing Agents (ARMA) made it a requirement for its members to belong to an ombudsman scheme and recommended Ombudsman Services: Property.

Investors in People is the UK's leading people management standard. It specialises in transforming business performance through people. Over a third of the UK's workforce uses Investors in People today, and employers do so because they see a number of real business benefits.

BS OHSAS 18001 is the internationally recognised standard for occupational health and safety management systems. It gives you a framework to identify, control and reduce the risks associated with health and safety in your workplace.

ISO 9001 is by far the world’s most established quality framework, currently being used by 1,064,000 organizations in 178 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.

The Association of Residential Managing Agents (ARMA) is the only body in England & Wales to focus exclusively on matters relating to the management of residential leasehold blocks of flats. With over 250 corporate members, of whom Mainstay is one, their founding principal aims are to represent its members and therefore the interests of lessees, resident management companies and investor freeholders.

ARMA-Q, the new regulatory body created by ARMA, was launched in Januray 2015 and Mainstay is delighted to be the first to have successfully achieved the ARMA-Q accreditation, recognising the professional benchmark standards that this regime has set in our marketplace.

Consistent with our core objective to deliver exceptional customer service, we have long since been open to measuring and refining our business processes against existing quality benchmark standards (such as ISO 9001/OHSAS18001), and the ARMA-Q accreditation further underscores our commitment to this core objective.

Our customers' service delivery expectations are increasingly being raised. Having a recognised set of industry standards against which we can assess our own performance has been extremely well received by both our employees and our key clients. We believe ARMA-Q will ultimately demonstrate that we stand out from the crowd as a sustainable, innovative agent of choice for our markets and the employer of choice for our team.

‘The Institute of Residential Property Management is a self-governing body funded by membership contributions and other revenue deriving from its activities.'

The IRPM was launched in early 2002 as a means of delivering a portable professional qualification in residential property management, available to anyone working in the sector, and one which would be accepted by all those operating within it. The Association of Residential Managing Agents (ARMA,) Association of Retirement Housing Managers (ARHM) and the Property Managers Association Scotland (PMAS) were founding sponsors in 2002.

The Association of Retirement Housing Managers (ARHM) is committed to high standards and ethics in the management of private retirement and sheltered housing. Their Code of Practice forms a benchmark for Leasehold Valuation Tribunals in the exercise of their role in relation to the management of retirement leasehold properties.

A leading health and safety pre-qualification assessment scheme, dedicated to promoting higher standards of competence and compliance through the provision of relevant industry specific and tailored health and safety assessments for all professions and sectors.

CHAS is established as the market leader for health and safety pre-qualification in the UK. It is available to suppliers (those who provide goods and services) and to organisations (buyers) looking for suitably competent suppliers.

British Institute of Facilities management is one of the fastest growing professions in the UK. Facilities managers are responsible for many of the buildings and services which support businesses and other types of organisation.

The RESI Awards is one of the most prestigious events in the property calendar. A hugely exciting evening which recognises and rewards the leading players involved all aspects of residential property including development, investment, management, construction and funding to name but a few categories.

Mainstay, based in Worcester, are one of the fastest growing managing agents with over 450 blocks under their management. Here, the judges were looking for a managing agent outside London who could demonstrate among other things quality of service and effective building management. The winner of this award impressed the judges with their positive relationship with residents associations and particularly not allowing minorities to take precedent over the best interests of the wider community.

Mainstay Group Limited is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. Insurance activities are covered by the Financial Ombudsman Service, you can find out more at www.financial-ombudsman.org.uk