Priorities for 2006

Customer Service Initiative: Improve customer service
through activities of the ITSS customer service team, staff training, and
improved tools for recording
and reporting on customer requests.

Web and Applications Development: Expand services in web
development, database development, and other applications development in
response to customer demand.

Funding Model Changes: Respond to changes in how ITSS
is funded, where more services are provided without charging back costs to
customers. More central funding will require careful setting of priorities
and management of resources.

Technology for Teaching and Learning: Investigate new teaching
and learning tools and provide support to faculty who wish to use them.

Goals for 2006

The goals below are not listed in order of importance. The projects listed
under each goal are a subset of all we will do. We encourage each ITSS team
to determine how their projects will help to support our goals.

Establish effective change control processes and database security for
campus business applications.

Complete implementation and require conversion to secure email.

Install video surveillance systems on campus, including 50 or more surveillance
cameras in parking lots and residence hall entries.

Establish compliance with auditor recommendations for backup and security.

Work with campus units to consolidate servers into secure server rooms.

Expand Simplex fire-alarm network to 10 additional buildings.

Establish quarterly review of all ITSS servers for configurations, vulnerabilities,
and patches.

Improve response to high vulnerabilities identified by security scans.

Improve physical security of all ITSS data centers.

Improve Campus Infrastructure

Maintain high availability, scalability, service continuity, security,
and data integrity of network and system infrastructure.

Establish IP-priority on the network for ITV, IP video, and
IP telephony.

Extend capability for 100 Mbit data to the desktop to 36 campus buildings.

Establish capability for gigabit data to the building in 25 campus
buildings.

Expand use of NetReg to the entire campus.

Replace the voice mail system. Upgrade the telephone PBX.

Record 50 percent of cable plant information in the UPlant database.

Upgrade the campus data network to provide full redundancy in all buildings.

Oversee telecommunications infrastructure for building and reconstruction
projects: Bohannon Hall, Humanities Building, Sports and Health
Center, Life Science,Chester Park, Marshall W. Alworth Hall,
and Labovitz School of Business and Economics. The LSBE project will require
a major telecommunications infrastructure reroute.