Public resource management—we manage the radiofrequency spectrum and other public communication resources for the benefit of all Australians.

Enabling strategies—we deliver valued services and expertise to support public interest outcomes and our stakeholders.

This plan provides a four-year overview of how we will progress these strategies, specifies the envisioned activities and sets out areas of focus. It also provides the framework we will use to measure our performance. We will use this data to report on our performance in our annual report and Annual Performance Statement.

We have adopted the following definitions to accurately capture and convey performance information:

Activity—a large body of work that clearly demonstrates to the public our value and impact as an organisation.

Performance measure—a plan or course of action taken to achieve an intended result.

Target—a specific deliverable that can be measured to determine the level of success of a plan or course of action taken to achieve an intended result.

For further information on the ACMA's Portfolio Budget Statements (PBS) and Key Performance Indicators, please download the full version of the 2017–21 corporate plan.

3. Enabling strategies

Strategy: We deliver valued services and expertise to support public interest outcomes and our stakeholders

Enabling strategiesNote: Enabling strategies performance measures are not included in the PBS.

Activity:

We provide reliable and responsive business processes, infrastructure and information technology.

Performance measure:

The ACMA uses technology to improve business processes and service delivery.

Targets:

Information and communications technology (ICT) capital planning process engages with all areas of the ACMA and is completed annually by the end of May.