Comcast has apologized for the incident, saying in a statement, "We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives."

Now, maybe that's the end of it. But what if there's a different story? There's just something that doesn't add up about the painful recording...

This representative appears to have an UNSHAKABLE belief in something no one ever (probably) has had an unshakable belief in: Comcast.