Just like all other businesses, the funeral industry is competitive. Finding ways to meet and exceed the expectations of the customer and set your company apart from the others requires personalizing and customizing your memorialization services for each family. Read...

Carrie Fisher never minced words when talking about her bipolar disorder and her problems with drugs and alcohol. She had openly described herself as manic depressive, never shying away from talking about her fight against her mental illness. “Bring it...

When Google says jump, it’s hard not to jump. We often take the words of Google representatives as law, but it’s important to understand subtleties and to allow for clarification with time. In today’s Whiteboard Friday, Rand discusses some angles to...