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Scaling Such Great Heights: Salesforce’s 11 Year Agile Story

Abstract/Description

A Catastrophic Fail?… YES!
Was it Humiliating?… Very
Did we FAIL?….Hell Yeah!!…

…But NOW, Salesforce has one of the most well-known Agile transformation stories. Customers are constantly asking for the recipe to our secret sauce. How did we scale to over 400 teams and 45 business units, across a global Technology and Products organization? “We want THAT!”

I’ll speak candidly about what went wrong, what went right, and key things we consider critical to making it work. (HINT: It came with a lot of inspection and adaption.)

This workshop will provide insights into our process, the keys to creating and maintaining our Agile organization, and the culture that is the foundation of our agility.

We’ll shine a light on the parts of our process that have been influenced by the flavors of SAFe, Scrum@Scale and LeSS. Then, we’ll talk about what we’ve been doing in the past few years, around systems thinking, organizational development, spiral dynamics and integral agile theory. Lastly, I’ll share our aspirations for where we want to take our scaled agile practice and how our coaching team supports our company’s goals.

One size does not fit all. A best practice implies there is 1 way, and it doesn’t get better. Unless you are Spotify, you can’t match what Spotify has done. Each company must find their own way, but you can learn from the journeys of others.

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