Lately, there's been some discussion about distributions like Ubuntu just
closing out massive numbers of bugs with comments like "Please try it in the
new version and reopen if the bug still exists." Naturally, users are
offended by this: I played your game! I filed a bug like you asked! I
included reproducible test steps! I even included a patch in some of them!
Couldn't you at least do me the basic service of running through my
reproduction steps before closing the bug?

The answer is: no, actually, they can't. There are way more users than
developers and testers, and those developers are assembling and tracking
bugs for all the software that will run on your entire computer. It
is just too much work to do properly.

Not that this justifies the crappiness; it just explains it. My point is
you can't just say, "They shouldn't have closed my bug!" as if it were a
solution, because it's not. Developers also can't say, "Please just reopen
this bug if it still exists!" as if it's a solution, because it's not
either.