How can we help you?

HELP FILE

Why am I seeing a message that my session has expired?

If you are encountering a message, "Your session has expired. Please relogin" and are prompted to log back in with your email address and Master Password, it usually means your web browser cookies are being cleared, removed, or blocked. To address this issue, please ensure that you are adhering to the following best practices:

All other programs and/or extensions – Some other applications, such as antivirus software or security suites, may also remove cookies from your web browser. Please configure your settings to allow cookies, or add https://lastpass.com as an exception.

You are not running any third-party software that might also be clearing these necessary cookies. Third-party cookies must be accepted.

As a means of troubleshooting, you can log out of LastPass, clear your web browser cookies, then restart your web browser and log in to LastPass again.