Frequently Ask Questions

If you have any questions not answered on this pages, feel free to enquire here

Do you redesign or update existing websites?

Yes, we can. It’s sometimes preferred because you will already have some content ready and a theme we can use to more quickly improve the site.

How long does the design process take?

Usually the whole process from start to finished takes about two months, with a good version of the site update about a month in. This includes the initial contact, meetings, design reviews, altering content and final testing and tweaking. A site can be completed quicker than this if needs be (the common reason for delays is waiting for content from the client). When the site is live for the first time, there’s usually behind the scenes tweaking and checking in the month after (things like more photos, spellings, slight changes etc).

What after-sales service do you offer?

We aim to give our clients everything they need to keep their new site running. Included in the original sale is training on how to update the site yourself, usernames and passwords, backup – everything you need. However things may go awry or customers may choose to take a hands off approach. For whatever needs, we’re able to fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date if you don’t want to update it yourself.

…Click here to read about our web site maintenance service………………….

How should I provide the content for the website?

The easiest way is electronically, via email, word documents, USB drives – we’ll be able to use any format you give us. If you can’t provide electronic copies it’s ok, we’ll still be able to help.

How many photos or pages can I have on my web site?

An unlimited amount. The design and content is completely variable and having many pages is often better than cramming everything onto just a few.

Will the website be on Google? Will I get visitors?

All our websites will be search engine friendly and all will be submitted to Google Bing and Yahoo. If you require your site to return in results for general searches, good results require more effort. Visit out search engine optimisation page for more details.

Are there any hidden costs?

No. Head to our prices page for the basic prices. We’ve not listed every possible solution/price because clients are unique and have different needs. We will always discuss prices and agree upon them before starting work. Changing of design during the creation process is free, and any extra cost only comes from changing or additional requirements in functionality. With our experience this field, ‘hidden costs’ are avoided because we’ll discuss it all at the beginning.

How do I update my website?

All of our sites are based around content management systems which make updating easy for anyone with reasonable computer skills to update the content. Text is the easiest to update, with images not much harder. Updating the design is possible, but not recommended for someone without web designing experience. If, in the future you want to update or change the design, we can help you, or if you choose another designer should be able to do it without many problems. If you have any questions we are always available at the end of the telephone to run through things should you have problems.

Do we have to meet?

We’re based in Lincolnshire and are aiming our business at other businesses in the area and have found that quite often a meeting is desired by the client. While not necessary, it’s often found that it’s beneficial to both parties as each can understand the other better which facilities a better working relationship and end product. The review and tweaking process is done online where the client can see the site on their computer and communication is exchange via emails, phone or text message.

Can you provide all our web design and hosting services?

Some companies offer design and hosting. Unless they are very large companies who own their own servers the hosting they provide will be as a reseller. We’ve chosen not to offer reselling to customers as we believe it’s better to deal with the companies directly. To you, the client, either approach shouldn’t make any difference to you if the service provided is to a high standard.

It’s it guaranteed that my site will always be available?

No web hosting service can guarantees 100% uptime. Our preferred hosting partner guarantees 99.9% uptime and from experience this has been true. Most website non-availability issues occur when updating is sometimes necessary, sometimes unavoidable or sometimes through error. We take car to keep these times to a minimum, and in everyday experience as website will always be available if nothing is going on behind the scenes.

Do I get e-mail with my website?

Do you provide information on vistors to my site?

Yes we do. This information is easily viewable and you can use it to improve marketing and content.

What if I do not like your final design?

You are involved in the design process from the start to the finish so really the only way this can happen is if we do something different to agreed, or you have a sudden complete change of mind!

When completed, who owns the website?

After payment you own the website and you may do with it as you wish.

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