Business Directories

StanChart guarantees 8-minute teller service

Dubai, November 19, 2012

Standard Chartered recently introduced a new service across six of its branches in the UAE that guarantees teller service within an eight minute time frame.

The ‘8-minute teller service guarantee’ will be rolled out to all of its 11 branches by the beginning of 2013, a statement said.

To monitor and track the service pledge, the bank has introduced a new queuing system to its branches. If the pledge is not met, the bank will donate Dh10 ($2.72) to ‘Seeing is Believing’, Standard Chartered’s global initiative to eliminate avoidable blindness by 2020.

“We review our service levels and customer satisfaction constantly and always look at ways to enhance their experience. The ‘8-minute teller service guarantee’ is a result of our continuous investment in improving our infrastructure and capabilities in the UAE.”

The ‘8-minute teller service guarantee’ is currently available in six Standard Chartered branches in the UAE – Bur Dubai, Deira, Emaar Business Park, Dubai Mall, Al Najda and Al Ain. – TradeArabia News Service