Family Auto Mart

Bought the Vehicle Less Than a Week Ago and I'm Experiencing Major Problems

Posted by Latoya on 03/08/2014

Rating: 1/51

MELBOURNE, FLORIDA -- I purchased a Honda Accord from Family Auto Mart Feb. 2014. A week after purchasing the vehicle I experienced problems. The door was getting caught into the fender. I reported the problem to the company and they tried to deny responsibilities for the damage. They wanted me to do an insurance claim which I refused. They stated the car wasn't like that when I purchased it. It was clear that previously the car was involved in an accident. Which I didn't complain because there weren't any noticeable damages.

I had to drive the vehicle back to Melbourne to allow their mechanic to inspect the car. The following day they verbally refused to fix the vehicle. After disputing with the company they finally agreed to fix the vehicle. My payments are still rolling and they've had car for a week. They're a total rip off and I wish that I didn't have any involvement with the company! You view their website and those vehicles aren't on their car lot. They company isn't honest at all! If you're from another city I wouldn't recommend anyone to drive there.

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Cars that shouldn't be able to resell!-Family Auto Mart

Posted by poprocks26 on 07/02/2007

MELBOURNE, FLORIDA -- I bought a 98 pontiac grand prix at Family Auto Mart in melbourne fl. The total price was 11,900 and the cars only worth 2500. We'll I wasn't informed on the problems it had until after I bought it..First its a total rust bucket I m praying that it will at least last until I'm done paying it off..2900 left. I already had to replace the brake lines and have been seriously worn to get rid of car cause anytime something else can rust off. Its a sad thing I try not to cry when I think about it. I did buy my other car from them a 99 chevy lumina but it got wrecked when I got rear-ended and the remaining balance had to go on this one that I have now which is why I'm in this jam. The finance company are aware of my dilemma and they said the I have 2 choices 1. I can drop off at the dealership and walk away clean no credit problems 2. Trade in and add the remaining balance on to another car of theirs. My response to number 1 is heck no what will I drive??? ha after paying all that money I think I should get refunded back some. and 2 heck no how do I trust another car?

Paying way too much money for a used car that is in very unsafe shape is totally ridiculous! There should be a law to protect the consumer against the sleaze balls at the dealerships and the resale of cars. Don't go to Family Auto Mart take my advice they only have high mileage cars with hidden defects! Oh my back windows never worked but yet the back window on driver side passengers window is held up by duck tape I swore to myself that I would never put duck tape on my car and what the heck I cannot fix it its a 300 dollar part not for my rust bucket!

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Stay Away

Posted by barbiedoll523816 on 10/10/2014

Rating: 1/51

MELBOURNE, FLORIDA -- I purchased a 2003 Cadillac CTS from you guys on 7/25/2014. Since then I have had nothing but problems. I have given you guys numerous times to fix it, and to this day I am still having issues.
8/17/2014 car broke down on 528 going to Orlando
8/18/2014 called several times no answer about car
8/25/2014 engine light on again same codes as before
9/5/2014 replaced bearings and brakes on entire car
9/8/2014 engine light on again same codes as before took to Cadillac dealer
9/11/2014 replaced calipers and brake hose
10/1/2014 thermostat
10/7/2014 the pulley and belt

this is what I have paid personally out of my own pocket
364.85 calipers and brake hose
319.49 thermostat
312.68 bearings and brakes
206.01 to get it diagnosed at Cadillac and find out it is the same codes it has been throwing since before
74.39 rental car 10/6-10/8
69.54 rental car 9/8-9/10
plus what you guys are charging me from when I brought it in
i spent over $1700 repairing the car and now you say I still owe you 136.60 which I just paid you 200 2 days ago and you block my tag

this is unheard of any the lady in the office cares less about the conversations me and Edwin have which promises me stuff and NEVER FALLS THROW WITH THOSE PROMISES

SINCERELY,
BARBARA RODRIGUEZ

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Excellent Buying Experience!

Posted by Darell on 05/30/2014

Rating: 5/51

MELBOURNE, FLORIDA -- My wife and I went to Family Auto Mart on 5/28/2014 and talked to Chris the salesman who was extremely helpful answering our questions. After looking for a while we found ourselves going back to a Infinity. This vehicle drove like a new car and Chris was very honest telling me of two small problems with the car that I have repaired at no cost. Chris handled the paperwork in a timely manner. And the finance manager, she did a great job of getting us out even though our finance is not very good. In all it was a great experience and I would advise anyone looking for a car to please check them out and talk to Chris as he was helpful with all aspects of our purchase.

Thanks again Family Auto Mart
Darell@Vickie Adams

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Don't Buy From Family Auto Mart

Posted by Deanna on 12/04/2013

Rating: 1/51

1900 AURORA ROAD, FLORIDA -- Family Auto Mart pick up my SUV to go to the repair shop and I told them when they call me what there shop was charging was to much tried to get it towed back to me home they gave it to the gold Card Finance Company because I was two weeks behind in my payment no we are in court. To everyone Family Auto Mart is not a good company to mess with also I made a payment arrangements and they still took the vehicle.

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The Services That I Received From Family Auto Mart Were Excellent.

Posted by Kut on 04/27/2013

Rating: 5/51

The services that I received from Family Auto Mart were excellent. All my accommodations were met and Rockin Reggie made sure I found the right vehicle that suited me. I would gladly recommend more people to them.

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Edwin Is the Best Ever!

Posted on 04/13/2013

Rating: 5/51

MELBOURNE, FLORIDA -- Edwin is the best ever. Highly recommend family auto and if you are here please ask for Edwin!

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Happy Manny & Wolfman Dave @ Family Auto Mart

Posted by soilo11099 on 01/01/2012

MELBOURNE, FLORIDA -- My first car was 2008 in from Wolf-Man Dave. My second and my third car from Happy-Manny. He has a nice easy going style and makes you feel like family at home. I recommend this place to all my friends and family. I still love the family Man YouTube commercials. I will be back for another car in the near future. Thank you Manny and Wolf man Dave.

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Negative Reviews

Posted by freefromit2241 on 02/25/2015

Rating: 3/51

MELBOURNE, FLORIDA -- I'm planning on shopping here in the near future, to see for myself. I've spoken on the phone with them and they appear worth looking into. I've read all the
mis-spelled complaints and incomplete sentences, stories that don't add up at all. Perhaps I won't like what I find there, but if it is a negative experience, there will be clear intelligible reasons posted as to why.

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Glad I Went

Posted by tbabybrown735 on 09/27/2014

Rating: 5/51

MELBOURNE, FLORIDA -- I called about Honda accord for $3000, the guy on the phone said on super sale and told me to come early in morning. I showed up at 8:30, I got the car. So glad I made the drive.