US Driver's License or Non Drivers Photo ID (Passports are not accepted)

Proof of address (Bank / Credit card statement, Utility Bill Etc)

Certificate Of Insurance or Security Deposit when replacement value is above $5,000.00

All first time renters must register online - And please allow at least 2 business hours for verification.

Does CSI Rentals accept Debit Cards

Yes, We accept Debit Cards - (We do not accept prepaid or gift cards)

Please Note: Renting with a Debit Card for rental security, requires a Security hold deposit for the full replacement value of rented items Or Certificate Of Insurance

Does CSI Rentals hold a security deposit

Renting with Credit Card: Rentals with items replacement value of less than $5,000.00 (first time renters $2,500) generally do not require a security deposit hold on your card as long as other requirements are met, otherwise we reserve the rights to request a insurance certificate or deposit for full the value of rental items.

Rentals with replacement value of above $5,000.00 (first time renters $2500.00) generally require a insurance certificate or deposit for full value of rental items.

In the event when the credit card member could not appear in person, Payment must be completed thru our convenient secure online Credit cardrental authorization form -credit cards can not be accepted by phone or email -

Please make sure to prepare the following required documents to upload at our payment page

Attention International Renters: If you are not a US resident the credit card member must supply credit card and passport "in person" for full value security hold deposit prior to rental pick up or delivery, Authorization form is valid only for US residents.

What are the Insurance certificate requirements

Please follow the link below to find complete insurance requirements and Sample COI that you should please forward to your insurance company or agent

Renting with cash requires a deposit for the full value of the rental items in cash or by credit card

Why does CSI Require personal Identity info

In order to protect your account from unauthorized users, We require some personal identity information for verification.

Also your ID Verification would assist us to try avoiding the need of high security deposits where other requirements are met.

Is my personal information secure

You can rest assured that your personal information is safe and secure

We take protecting your personal information very seriously and keep your information safe and secure we use the latest encryption technologies available, your information will never be shared with third parties and is solely for internal use.

Our policy for visitors from outside the US

If you are not a US resident, you must pick up in person at one of our locations and supply a credit card and passport "in person" for payment and full value security hold deposit (our authorization form is valid only for US residents)

Ordering Process

How do I place My Rental Order

All first time renters must register online - And please allow at least 2 business hours for verification.

Please Choose the method from our convenient options for you to place your reservation

With our staff's years of experience in the Photo and Video industry we understand the dedicated hard work and much effort that goes in to producing a shoot with pre and post production, as location scouting, model casting, crew organization, catering, budgeting, scheduling, traveling, editing, etc. so we have designed our equipment rental process with you in mind simple and convenient to be the easiest part of your production, so you can focus on the other tasks.

How does the CSI Rentals online reservation system work

The short answer is... its Simple as can be !!

Easily find the items needed for your production and simply build your Order (Or Quote) by adding your desired items to your rental cart. (our professional staff is here to assist you with choosing the right equipment for your shoot)

1. Select your Pick Up and Return Date and Time and Select the CSI Rentals location that's most convenient for you. (Option to pick up at one location and return to the other)

What if an Item I reserved online is not available for my rental period

If an item is unavailable we will notify you within a timely manner with alternative options

Can I Edit my online order items or schedule

Yes, And that's user friendly to do online by the following steps (for registered account on our web site)

1. Log in to your account

2. Go to My Account

3. Click On Orders

Scroll down to the order you would like to edit (or search by order # , date or total)

See Options (to your right) to Edit - Cancel - Reorder

Edit: Means you can change Items, Dates. and all order details

When done editing please make sure to Submit your order which our system will then use your new order to replace your previous order, a new order number will be emailed to you with confirmation.

Cancel: If you choose Cancel, That will cancel your entire order.

Reorder: Choosing this option Will add to your cart all the items that you had on the previous order number that you selected to reorder you just need to check out with your current desired rental dates.

How Can I Simply Reorder the same or similar Items from a previous order

Sure you can! That's a great convenience when doing a shoot similar to a previous job

And that's user friendly to do online by the following steps (for registered accounts)

1. Log in to your account

2. Go to My Account

3. Click On Orders

4. Scroll down to the order you would like to edit (or search by order # , date or total)

5. See Options (to your right) to Edit - Cancel - Reorder

Choosing Reorder, Will add to your cart all items from your selected previous order with options to remove or add items

How can I get a Quote

We are here to assist with providing you with get a quote for your desired equipment list

Please choose from our following convenient options where you can get an instant online quote we or options to submit your equipment list for a quick quote to fit your budget.

Online Instant quoteConveniently get your instant quote online by simply adding you items to your online cart and select your desired rental dates and at check out select the option to Save As Quotewhich will email you a copy of your quote and your quote will be saved in your profile with option to edit or convert to a order.

Or rather than saving as a quote, you have the option to share your cart (prior to placing your order) by selecting the Share Cart option which will email your cart with optional comments to your desired contacts, so you can have your client / Producer etc. review your equipment list and total prior to submitting your order.

When is payment due

Payment is due at the start of your rental (not when placing your reservation) It would depend on the method you select for Pick Up or Delivery.

If you pick up in Person: Payment is due at pick up with Credit Card and Photo ID

If your order is being delivered or 3rd Party Pick Up: Payment must be submitted thru our online secure payment CC Authorization (unless if you have already have an account with payment set up).

Can I cancel my online order

Yes, And that's user friendly to do online by the following steps (for registered account on our web site)

1. Log in to your account

2. Go to My Account

3. Click On Orders

Scroll down to the order you would like to edit (or search by order # , date or total)

See Options (to your right) to Edit - Cancel - Reorder

Cancel: If you choose Cancel, That will cancel your entire order.

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You also have the option to edit your order

Edit: Means you can change Items, Dates. and all order details

When done editing please make sure to Submit your order which our system will then use your new order to replace your previous order, a new order number will be emailed to you with confirmation.

Reorder: Choosing this option Will add to your cart all the items that you had on the previous order number that you selected to reorder you just need to check out with your current desired rental dates

Yes, At both our locations we offer convenient check out stations with on site tech support.

At our Brooklyn location we offer state of the art check out stations and also private check out room.

Equipment Conditions

What is the quality condition of your equipment

At CSI Rentals we do everything we can to make sure our equipment is its best and cleanest condition functionally as well as cosmetically.

A team of professionals meticulously inspect every piece of equipment and before going out and when it returns from each rental.

What if a piece of equipment malfunctions

With all precautions as we do everything we can to make sure our equipment is in its best and cleanest condition functionally as well as cosmetically, unfortunately unexpected accidental things still could happen in transit or on the shoot.

If you do experience a malfunction of rented equipment, Please notify us immediately by email, so we can offer technical assistance or replace the item for you where possible and note your order regarding the issue.

Please Email: NYC orders@csirentals.com BKordersbk@csirentals.com

What if a piece of rented equipment gets damaged

If rented equipment gets damaged while in renters possession, please contact us immediately to notify us with details the damage and upon your return we will evaluate the damage.

A deposit of $500.00 will be required until a final repair estimate is processed, where the balance will be due or refunded if lass than the deposit.

What If rented equipment is lost

If rented equipment was lost, please notify us so we can charge your credit card - Replacement value payment is due immediately.

or if you have supplied a COI which covers loss please also immediately contact your insurance company.

What If rented equipment is Stolen

If rented equipment was stolen from your possession, Please notify us immediately so we can charge your credit card on file - Payment for replacement value is due immediately.

if you supplied a COI Please contact your local police dept. immediately and supply us with a copy of your a police report, otherwise the renter will be responsible for the replacement value.