Design for Service

What Makes a Great Service?

Lunar’s Gretchen Anderson talks with Jennifer Bove and Ben Fullerton about service design in a 23 minute podcast [16MB] for Lunar’s icon-o-cast series.

There isn’t much new content if you’re familiar with Bove and Fullerton’s past presentations at UX Week and UC Berkeley, but the conversational venue is a much better fit for this type of “Service Design 101” discussion.