health app

Troubleshooting

I can't see my data in the Philips HealthSuite app

If you can't see any data in the Philips HealthSuite health app, first check if your Internet and Bluetooth are switched on.

If this is the case, check if your Philips connected health devices are paired to your account. Go to your Settings to find out. If not paired, start the pairing process.

If your devices are already paired, it might be possible that you haven't synced your devices for that day. Swipe down on the screen to sync. This will move the recent data from your devices to the app. Make sure to hold your device close to your phone and check if you have enough battery.

If all of this has been checked and you still have issues, please reach out to our Consumer Care team on 0 20 79 49 02 40. The phone number can be reached from Monday – Friday 8:30 am – 9:00 pm and on Saturday 09:00 am – 6:00 pm.

The information on this page applies to the following models:
APP101/01
.