Frequently Asked Questions

What are the spa’s hours of operation?
The spa is open daily from 10 a.m. to 11 p.m.
Is there a minimum age for treatments?
The minimum age requirement for access and treatments at The Spa is 16.

Can I bring valuables?
We respectfully request that you leave valuables either in your guestroom or at home. The Spa shall not be held responsible or liable for the loss or damage of guests’ properties or for personal injuries incurred during the visit.
How are the prices quoted?
The Ritz-Carlton Spa, Chengdu accepts cash and major credit cards. Hotel guests may alternatively charge Spa treatments to their guestrooms. All treatments are subject to a 15% government tax and service charge. Gratuities are left to the discretion of the guest.
Are there any additional rules and regulations?
Please respect the privacy and time for relaxation of other Spa guests by speaking quietly throughout your visit.

The hotel management reserves the right to refuse entry to any guest under the influence of drugs or alcohol.

The use of mobile phones and other electronic devices is prohibited.

Smoking is prohibited at the Spa.

No pets are allowed at the Spa.

Only food or beverages served and consumed within the Spa are permitted.

How can I make a reservation?
Although impromptu appointments may be accommodated, we recommend that you make reservations in advance to ensure the availability of your preferred date and time of visit. Reservations can be made by telephone, e-mail or in person at the Spa’s reception area.
What is the cancellation policy?
We understand that it is occasionally necessary to reschedule appointments. Please notify us as soon as possible, so that we can best accommodate your preferred new schedule. Appointments cancelled 12 hours or less before the scheduled treatment time are subject to a 100% cancellation fee.

When is the ideal time to come to the Spa?
Use of the steam, sauna and ice fountain facilities in both male and female changing rooms is an ideal way to begin your journey of relaxation. We recommend that you arrive at least 30 minutes prior to your scheduled treatment in order to best enjoy these facilities.

How about late arrivals?
Should it begin later than your original appointment time, your treatment may need to be shortened to ensure that it ends at the scheduled time. Your understanding of this courtesy to the guests who are scheduled after you is appreciated.

What if I have special health considerations?
If you are currently taking any form of medication or suffer from any of the following conditions, please notify one of the Spa’s ladies or gentlemen before using any facilities: heart conditions, epilepsy, diabetes, asthma and high or low blood pressure. Similarly, please notify one of the Spa’s ladies or gentlemen if you are pregnant, so that appropriate accommodations may be arranged.

What if I am pregnant?
We have specially designed treatments for expectant and nursing mothers. Please allow our Spa team to guide you in selecting which treatments are most suitable for you during this special time.

Are there any membership privileges at the Spa and Fitness Center?
Yes, we have Gold Card Membership and Silver Card Membership at the Spa. If you sign up as a member, you will not only enjoy special benefits for Spa treatments and retail products but also professional face composition analysis, body massage and savings on hair, cosmetic and nail services, as well as complimentary parking and special birthday gift for that perfect Spa experience.

For the Fitness Center Membership Card, you can choose from Individual Card, Couples’ Card and Family Card. You can enjoy top-tier fitness facilities and privileges on Spa, dining and laundry services.

What are the facilities at the Fitness Center?
The spacious Fitness Center at The Ritz-Carlton, Chengdu provides stunning city views and all the tools you need to achieve your fitness goals. In addition to state-of-the-art Technogym equipment, an extraordinary 25-meter heated indoor swimming pool uses an underwater music system for a memorable cardio workout, and a yoga studio provides a tranquil space for self-improvement. In all three cases, wellness couldn’t be more satisfying.