Cancellation & Rescheduling Policy

Hours of Operation:

Monday – Friday; 8 AM – 5 PM Closed on the following holidays:

New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Eve & Christmas Day

Cancellation of Service(s) by Customer Upon acceptance of a proposal by signature, the customer is contacted to schedule the agreed upon service(s). Once service(s) is scheduled and confirmed by the customer, the customer has the right to cancel service(s), without penalty, no less than one business day prior to service. Cancellations must be made early enough to give Capitol Tree Care, LLC one full eight hour business day prior to the service date to schedule new service(s) in the cancelled or rescheduled service(s) place. If the service date is on a Monday, service(s) must be cancelled or rescheduled no later than 5 PM on the preceding Thursday. All services cancelled or rescheduled within the business day window are subject to a cancellation fee of 25% + Sales Tax(8.25%) of the total service(s) cost(s) being cancelled. This policy is to ensure Capitol Tree Care, LLC has the necessary window of opportunity to schedule other service(s) in place of the cancelled or rescheduled service(s), in order to avoid a financial loss incurred by a last minute cancellation or rescheduled service.

Proper cancellations or rescheduled services without penalty must be confirmed by a Capitol Tree Care, LLC representative by means of a written notice through traditional mail or e-mail or by phone within the one business day window. Customers who leave a voicemail or send an e-mail after business hours and less than the one business day cancellation & rescheduling window, does not constitute as a proper cancellation and are subject to a cancellation fee.

The same policy terms apply to all national holidays in which Capitol Tree Care, LLC is closed. Holidays that fall on a Monday require a cancellation or rescheduling no later than 5 PM on the preceding Thursday and must meet the above listed requirements to be considered a valid cancellation or rescheduled service to avoid additional fees.

Cancellation of Service(s) by Capitol Tree Care, LLC Capitol Tree Care, LLC reserves the right to cancel any service(s), for any reason, at any time. Upon determination that Capitol Tree Care, LLC would like to cease service(s), a representative from Capitol Tree Care, LLC will contact the customer to notify them of the cancellation. Any monies that have been prepaid by the customer for any service(s) are subject to the stipulations found in the Capitol Tree Care, LLC Refund Policy which can be found on the company website: arboristaustin.com.

Rescheduling of Service(s) by Customer In the event a customer needs or wants to reschedule service(s), they may do so without penalty if rescheduling occurs prior to one full business day prior to the originally agreed upon service date. If the service date is on a Monday, service(s) must be rescheduled no later than 5 PM on the preceding Thursday. Customers who reschedule service(s) less than the allotted cancellation & reschedulint window are subject to a fee of 25% + Sales Tax(8.25%) of the total service(s) cost being rescheduled. Upon completion of the service(s) following the rescheduling, Capitol Tree Care, LLC is due the original total amount agreed upon on the proposal. Rescheduling fees in no manner constitute as part of the original service(s) cost and are a separate cost/fee.

Proper notification to reschedule service(s) must be confirmed by a Capitol Tree Care, LLC representative by means of a written notice through traditional mail or e-mail or by phone within the 24 hour, business day window. Customers who leave a voicemail or send an e-mail after business hours and less than the 24 hour, business day rescheduling window, does not constitute as proper notification and are subject to a fee.

This policy is in place to protect Capitol Tree Care, LLC from last minute cancellations & rescheduling that causes a financial loss to the business. Capitol Tree Care, LLC has the right to waive any fee(s) depending on the situation causing the rescheduling of service(s). Capitol Tree Care, LLC enforces this policy and pursues all unpaid invoices and/or fees through means of property liens, collection agencies and litigation if warranted.

Rescheduling of Service(s) by Capitol Tree Care, LLC In the event that Capitol Tree Care, LLC needs to reschedule a customer’s service(s), a representative from Capitol Tree Care, LLC will contact the customer to confirm a new service(s) date(s). Customers are not subject to any fees based on rescheduling initiated by Capitol Tree Care, LLC, but are subject to fees if the customer initiates cancellation or rescheduling of service(s) on the new agreed upon service(s) date(s). Refer to the above content regarding fees for cancellations and rescheduling.

Capitol Tree Care offers great service -- I used them for tree pruning, removal, and stump grinding. James and Kasi were great to work with, as were their crews. Very reliable -- and quite conscientous of the yard/house when doing their work. Highly recommend!

Juliana Ross

James and his team went above and beyond for us! They did quite a bit of tree work at our property cabling up a tree limb, root exposure on several live oaks and cleaning up dead limbs and ball moss out of the canopies. They are extremely knowledgable, priced fairly and do excellent work. I highly recommend them for tree care services!

Kyle Sanders

Moved into a new house that had neglected to take care of a few trees. Hired James and his team to handle tree removal of a smaller tree that was growing into a fence, as well as tree trimming for a live oak in the front yard that the previous owners hadn't taken great care of. The team showed up on time, got the job done quickly, and left no mess. James' insight on other trees on the property and options to replace with higher quality trees was also very helpful. Highly recommend.

Tamara Smart

James and his team are beyond AMAZING!! I wish we had need to work with them again. Super great price, service and everything. Cannot speak more highly of Capitol Tree Care and you should book your tree things with them for sure

Spencer Reynolds

Capitol Tree helped me with some tree removal and stump grinding. They were professional in the process of assessing the work and making a quote, competitively priced, and provided excellent service. Worried about a tree hanging over your home, these are the people to chat with.

Carol Fell

Before Capitol Tree Care showed up yesterday, the trees in my front yard looked like large, overgrown shrubs. Now, I have two vibrant oak TREES and a lovely mountain laurel. There isn't a branch or leaf left on the lawn after the cleanup, either!! Great job!!!

Rick Barker

My wife and I were convinced that we had a hopelessly diseased tree. Although there are issues with the tree, James showed me that there was no disease, and told me that the tree is a Chinese Elm, not an oak variety as I had thought. All in all he provided invaluable information for caring for the tree. I will definitely call him the next time I have questions about my trees. I have dealt with several other arborists, and James was the most knowledgeable and helpful one - I highly recommend him and Capitol Tree Care.

Lynn Flippen

James was responsive, knowledgeable and complete with his assessment. Kasi was always very courteous and patient when I called the office. Nate, worked very hard to ensure my expectations were met. I appreciated the full staff on communication throughout the project. Very reasonable price and excellent work.

Joe Mink

We had a very large oak tree in my front yard that was causing considerable damage to my driveway so I began researching Austin area arborists to consult with me on solutions to the problem. I received several recommendations for Capitol Tree Care. Right from the start, James Burtchell (owner and certified arborist) was extremely knowledgeable and helpful in reviewing the situation carefully and expertly to determine whether the tree could be saved without potentially exposing the foundation of my house to serious damage. With his input I felt comfortable in the decision to have the tree removed. The office manager was attentive in scheduling the work to be done and answering questions and the tree removal crew worked efficiently in removing the tree and cleaning up completely afterward. I'd definitely recommend James to friends and neighbors for any tree care work.

Brittney Cavalli

My husband and I were looking to replace a dead tree in our front yard, and a coworker of mine recommended we use Capitol Tree Care. We are so glad we did! James provides phenomenal service, and he is extremely knowledgeable in the field and takes great pride in his work. He helped us determine what sort of tree would work well for our needs and requirements, and happily answered all of our many questions. When we finally made our decision, his turnaround on planting was quick. The tree is beautiful and was well planted. He gave us care instructions, and has helped us out since then by answering questions and even coming by to look at it when we were worried about the progress (it turned out we were over-watering it, so he told us what to do and said to contact him again in a few weeks if we didn't see improvement). I cannot say enough great things about the quality of care and service he provides. With reasonable prices and top-notch service and quality, I would highly recommend Capitol Tree Care!

Mike Paclik

We have used Capitol Tree Care on various projects for tree care. James is very knowledgeable and responsive when we need them on a job quickly. Their prices are also reasonable considering how diligent they are with their work techniques when it comes to trimming trees. We would definitely recommend them.

Facebook Rating

5.0

Based on 13 reviews

Capitol Tree Care, LLC

5.0

Cyn Pasadeos

We had a good experience with Capitol Tree Care. Their four workers did a great job raising the crown and cleaning up our two oaks in our front yard. They also cleaned everything up and hauled it away. The price was very reasonable.

Jene Windle

#AwesomeArborist#SafetyQualityAssured

Brittany Eck

Trees are vital in Texas during our hot summers and can add value to homes. I wanted to make sure I was protecting my trees, and I wanted to make sure I had the best professional help available to ensure that my trees would continue to thrive in my yard. I appreciate Capital Treee Care looking after my trees and keeping them healthy.

Spencer Reynolds

Capitol Tree helped me with some tree removal and stump grinding. They were professional in the process of assessing the work and making a quote, competitively priced, and provided excellent service. Worried about a tree hanging over your home, James and Nate are the people to talk to.

Marlena Djukich

We are so happy to have found such knowledge people. Our oak tree was very overgrown and raggedy. Now it looks majestic and healthy thanks to their expert trimming. I will use them for all our trees from now on.

Beth Meador

We were extremely happy with the tree care that Capitol Tree Service provided for us. Our oak trees look so healthy and it has opened up our yard beautifully. James is so knowledgeable and explained thoroughly the work that needed to be done. This was our first experience in professional tree care, and we highly recommend their services.

Lou Ann Dunn

Very knowledgeable, I appreciate the recommendations and care they took in trimming my oak trees. Will feed the trees next visit!

Cole L. Bloodworth

Amazing attention to detail, and far superior to other local companies. I will definitely use them again, and highly recommend their services!

Linda Reagan Engelbrecht

James and his crew did an amazing job pruning and cabling our large oaks ... they are extremely knowledgeable, thorough, and careful. We will be using them again!

Amanda Besetzny

Emily Franden-Burtchell

Ban Alrufea

Thank you for your excellent service. You did everything as I want thank you guys

Tanner Beedy

Capitol Tree Care is an exceptional company that works with integrity and has the knowledge and capability of handling any job. The owner, James Burtchell, is a graduate of Texas A & M with a degree in Forestry Sciences and is certified with the International Society of Arborculture. Not only is he well rounded in the field of arborculture, but he is a hardworking gentleman that offers great service along with professionalism. If anyone needs a company that is expert in doctoring

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Yelp Rating

5.0

Based on 34 reviews

Capitol Tree Care

5.0

Pam B.

I have used James at Capital Tree for many years. He is the most knowledgeable arborist I know. He takes the time to explain and answer all of our...

Dave R.

Capitol Tree has been trimming and removing trees in our condo complex for several years. He takes the time to explain the pros and cons of damage to trees...

Marianna K.

They were very professional and knowledgeable. We had to reschedule a couple times due to the weather but they worked with our schedule to make it most...

Melinda K.

I've had Capitol Tree come out a few times now to trim trees and shrubs. Always a great job and easy to work with.

Doug J.

Thanks to James and Capitol Tree Care, I can actually enjoy my back yard again! He and his team helped us clear out some sick and invasive trees, and prune...

Grace G.

I'm so glad we went with this company! They scheduled fast, James the owner was wonderful, and the crew was super polite and thorough. They did a great job...

Catherine V.

James was awesome! He spent time working through my questions and preferences for our front yard trees, and I was impressed by his professionalism and...

Emily F.

My husband and I have been a recurring customer of Capitol Tree Care for 3+ years now and we couldn't be happier.James Burtchell (owner and arborist) has a...