Jobs Exchange Certificate Card Registration | Job Offers | Careesmahttps://www.careesma.in/jobs?q=exchange+certificate+card+registrationjobs, job offers - Search jobs in India - Careesmaen-in2010-2018 Careesma. All rights reserved.Sun, 18 Feb 2018 09:43:25 +053015Front Office Executive (Delhi-NCR)https://www.careesma.in/jobs/front-office-executive/ghaziabad/2279800UNNATI FORTUNE GROUP - Date posted: 18 Feb 2018<br/>POSITION SUMMARY:
Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
11. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
12. File room keys ( only for manual room key hotels)
13. Knows how to use front office equipment.
14. Process guest check-outs.
15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
16. Follows procedures for issuing and closing safe deposit boxes used by guests.
17. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
18. Uses proper telephone etiquette.
19. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
20. Uses proper mail, package, and message handling procedures.Courier Mail Register
MUST : Be Experience in 5 Star Hotel.
...Sun, 18 Feb 2018 09:43:25 +0530https://www.careesma.in/jobs/front-office-executive/ghaziabad/2279800IPO Executive (Maharashtra)https://www.careesma.in/jobs/ipo-executive/mumbai/2278023Vitasta Consulting pvt ltd - Date posted: 16 Feb 2018<br/>Designation: Sr. Executive -IPO Execution
Location: Mumbai
Experience: 7-8 Years
Roles & Responsibilities:
1. Responsible for executing IPO Deals.
2. Experience in completing IPO deals start to end.
3. Well versed with documentations and proper analysis required for registration purpose
4. Well versed with Financial due diligence.
5. Drafting offer documents, Information memorandum
6. Roadshows, Transaction Marketing, preparing capital structure, valuation certificates etc.
7. Coordination with SEBI and Stock Exchange....Fri, 16 Feb 2018 10:40:17 +0530https://www.careesma.in/jobs/ipo-executive/mumbai/2278023IPO Executive (Maharashtra)https://www.careesma.in/jobs/ipo-executive/mumbai/2269544Vitasta Consulting pvt ltd - Date posted: 06 Feb 2018<br/>1. Responsible for executing IPO Deals.
2. Experience in completing IPO deals start to end.
3. Well versed with documentations and proper analysis required for registration purpose
4. Well versed with Financial due diligence.
5. Drafting offer documents, Information memorandum
6. Roadshows, Transaction Marketing, preparing capital structure, valuation certificates etc.
7. Coordination with SEBI and Stock Exchange.
...Tue, 06 Feb 2018 10:34:45 +0530https://www.careesma.in/jobs/ipo-executive/mumbai/2269544IPO Executive (Maharashtra)https://www.careesma.in/jobs/ipo-executive/thane/2269546Vitasta Consulting pvt ltd - Date posted: 06 Feb 2018<br/>1. Responsible for executing IPO Deals.
2. Experience in completing IPO deals start to end.
3. Well versed with documentations and proper analysis required for registration purpose
4. Well versed with Financial due diligence.
5. Drafting offer documents, Information memorandum
6. Roadshows, Transaction Marketing, preparing capital structure, valuation certificates etc.
7. Coordination with SEBI and Stock Exchange....Tue, 06 Feb 2018 10:34:45 +0530https://www.careesma.in/jobs/ipo-executive/thane/2269546Accounts Executive (Orissa)https://www.careesma.in/jobs/accounts-executive/cuttack/2263698Dreams Management - Date posted: 29 Jan 2018<br/>Proactively participate in the operational planning process by the Unit Head
Assist the Principal in working with the Corporate Team for setting up and assist / develop the organisation in respect of the Schools business processes, procedures, work flow, formats, manuals etc.
Compilation of Revenue and Capital Budget based on inputs provided by the Unit Head.
Maintenance of Standard set of Accounting records / Books (including the Fixed Asset Register)
Preparation of Periodic Management Reports as set out by the Management from time to time
Complying with standard Accounting requirements such as Bank reconciliation, confirmation of Debtors / Creditors / Inter-Unit Balances etc.
Monitor fee collection and follow up for outstanding payments
Organise preparation of payroll, other allowances and final settlements
Organise and manage the stores of the Unit including Annual Stock verification
Monitoring the authorisation and approvals. Also verify Fixed Assets and reconcile the same with the books.
Accounting for canteen sales, uniform sales and book sales and corresponding purchases.
Keep on record copies of leave agreements, partnership / sponsorship agreements and trade licence, MOE approval, other relevant contracts which have a bearing in the compliance with DIS.
Supervising and overseeing the function of Cashier and Storekeeper.
Effective monitoring of working capital assets such as receivables, stocks etc. and ensuring that they are within pre-defined limits.
Management of the Units bank balances and keeping track of PDCs and bank position; initiate funds requisitions whenever necessary.
Administration:
Supervise the PROs work and ensure that all school employees have the relevant ID cards, approvals for appropriate employees.
Maintain personnel records for all school employees and ensure that all employees have accurate and appropriate contracts and other documentation in their personnel files.
In conjunction with the School Principal, coordinate and supervise, where appropriate, the work of the administrative and front of house teams, security and ancillary employees, ensuring adequate coverage at all times.
Maintain an asset register / statutory registers and certificates of school; facilitate the procurement of all school equipment, furniture and furnishings, coordinate condemnation procedures as required.
Coordinate all building maintenance issues ensuring that safety and security systems are in place and maintained according to the Preventive Maintenance Schedule and that the water, sanitation and electrical systems are safe and meet relevant Ministry Regulations.
Supervise the cleaning of all school buildings and outlying areas.
Prepare all purchasing requests, in line with company procedures, and place orders with suppliers once all approvals have been granted.
Coordinate the schools transportation requirements to ensure that all employees and pupils are transported to and from the school in a safe and effective manner.
Liaise with the Assistant Administration Officer, Corporate Office, on all accommodation issues to ensure that school employees are accommodated according to their entitlements(In case of providing residential quarters)
Coordinate the operation of the school canteen.
Liasioning with government officials, Local municipal authorities, and payment of statutory taxes for necessary registration and certifications.
...Mon, 29 Jan 2018 10:36:02 +0530https://www.careesma.in/jobs/accounts-executive/cuttack/2263698Accounts Executive (Uttar Pradesh)https://www.careesma.in/jobs/accounts-executive/lucknow/2263718Dreams Management - Date posted: 29 Jan 2018<br/>Proactively participate in the operational planning process by the Unit Head
Assist the Principal in working with the Corporate Team for setting up and assist / develop the organisation in respect of the Schools business processes, procedures, work flow, formats, manuals etc.
Compilation of Revenue and Capital Budget based on inputs provided by the Unit Head.
Maintenance of Standard set of Accounting records / Books (including the Fixed Asset Register)
Preparation of Periodic Management Reports as set out by the Management from time to time
Complying with standard Accounting requirements such as Bank reconciliation, confirmation of Debtors / Creditors / Inter-Unit Balances etc.
Monitor fee collection and follow up for outstanding payments
Organise preparation of payroll, other allowances and final settlements
Organise and manage the stores of the Unit including Annual Stock verification
Monitoring the authorisation and approvals. Also verify Fixed Assets and reconcile the same with the books.
Accounting for canteen sales, uniform sales and book sales and corresponding purchases.
Keep on record copies of leave agreements, partnership / sponsorship agreements and trade licence, MOE approval, other relevant contracts which have a bearing in the compliance with DIS.
Supervising and overseeing the function of Cashier and Storekeeper.
Effective monitoring of working capital assets such as receivables, stocks etc. and ensuring that they are within pre-defined limits.
Management of the Units bank balances and keeping track of PDCs and bank position; initiate funds requisitions whenever necessary.
Administration:
Supervise the PROs work and ensure that all school employees have the relevant ID cards, approvals for appropriate employees.
Maintain personnel records for all school employees and ensure that all employees have accurate and appropriate contracts and other documentation in their personnel files.
In conjunction with the School Principal, coordinate and supervise, where appropriate, the work of the administrative and front of house teams, security and ancillary employees, ensuring adequate coverage at all times.
Maintain an asset register / statutory registers and certificates of school; facilitate the procurement of all school equipment, furniture and furnishings, coordinate condemnation procedures as required.
Coordinate all building maintenance issues ensuring that safety and security systems are in place and maintained according to the Preventive Maintenance Schedule and that the water, sanitation and electrical systems are safe and meet relevant Ministry Regulations.
Supervise the cleaning of all school buildings and outlying areas.
Prepare all purchasing requests, in line with company procedures, and place orders with suppliers once all approvals have been granted.
Coordinate the schools transportation requirements to ensure that all employees and pupils are transported to and from the school in a safe and effective manner.
Liaise with the Assistant Administration Officer, Corporate Office, on all accommodation issues to ensure that school employees are accommodated according to their entitlements(In case of providing residential quarters)
Coordinate the operation of the school canteen.
Liasioning with government officials, Local municipal authorities, and payment of statutory taxes for necessary registration and certifications.
...Mon, 29 Jan 2018 10:36:02 +0530https://www.careesma.in/jobs/accounts-executive/lucknow/2263718Accounts Executive (West Bengal)https://www.careesma.in/jobs/accounts-executive/kolkata/2263720Dreams Management - Date posted: 29 Jan 2018<br/>Proactively participate in the operational planning process by the Unit Head
Assist the Principal in working with the Corporate Team for setting up and assist / develop the organisation in respect of the Schools business processes, procedures, work flow, formats, manuals etc.
Compilation of Revenue and Capital Budget based on inputs provided by the Unit Head.
Maintenance of Standard set of Accounting records / Books (including the Fixed Asset Register)
Preparation of Periodic Management Reports as set out by the Management from time to time
Complying with standard Accounting requirements such as Bank reconciliation, confirmation of Debtors / Creditors / Inter-Unit Balances etc.
Monitor fee collection and follow up for outstanding payments
Organise preparation of payroll, other allowances and final settlements
Organise and manage the stores of the Unit including Annual Stock verification
Monitoring the authorisation and approvals. Also verify Fixed Assets and reconcile the same with the books.
Accounting for canteen sales, uniform sales and book sales and corresponding purchases.
Keep on record copies of leave agreements, partnership / sponsorship agreements and trade licence, MOE approval, other relevant contracts which have a bearing in the compliance with DIS.
Supervising and overseeing the function of Cashier and Storekeeper.
Effective monitoring of working capital assets such as receivables, stocks etc. and ensuring that they are within pre-defined limits.
Management of the Units bank balances and keeping track of PDCs and bank position; initiate funds requisitions whenever necessary.
Administration:
Supervise the PROs work and ensure that all school employees have the relevant ID cards, approvals for appropriate employees.
Maintain personnel records for all school employees and ensure that all employees have accurate and appropriate contracts and other documentation in their personnel files.
In conjunction with the School Principal, coordinate and supervise, where appropriate, the work of the administrative and front of house teams, security and ancillary employees, ensuring adequate coverage at all times.
Maintain an asset register / statutory registers and certificates of school; facilitate the procurement of all school equipment, furniture and furnishings, coordinate condemnation procedures as required.
Coordinate all building maintenance issues ensuring that safety and security systems are in place and maintained according to the Preventive Maintenance Schedule and that the water, sanitation and electrical systems are safe and meet relevant Ministry Regulations.
Supervise the cleaning of all school buildings and outlying areas.
Prepare all purchasing requests, in line with company procedures, and place orders with suppliers once all approvals have been granted.
Coordinate the schools transportation requirements to ensure that all employees and pupils are transported to and from the school in a safe and effective manner.
Liaise with the Assistant Administration Officer, Corporate Office, on all accommodation issues to ensure that school employees are accommodated according to their entitlements(In case of providing residential quarters)
Coordinate the operation of the school canteen.
Liasioning with government officials, Local municipal authorities, and payment of statutory taxes for necessary registration and certifications.
...Mon, 29 Jan 2018 10:36:02 +0530https://www.careesma.in/jobs/accounts-executive/kolkata/2263720Branch Operation Manager (Maharashtra)https://www.careesma.in/jobs/branch-operation-manager/mumbai/2263948Dreams Management - Date posted: 29 Jan 2018<br/>To work in an error free environment and ensure that all the processes as laid out by the bank are followed properly without any deviations.
To ensure the branch customers are adequately serviced and appropriate products sold to them
Key Result / Responsibility Areas:
Operations
Joint custodian for sys-admin and setup within the branch
o Ensure that password sharing does not happen
Checking of all account opening forms and authorizing the same before it being sent to WBO Location / RDVU / CPU
o Monitoring Tatkal Kits issued to customers
o Checking of account opening forms / documentation /customer instructions at branch
o Clearance of exceptions raised by the concurrent audit team
o Monitoring Cheque dummy account on daily basis.
Authorization of Stop Payment requests at branch
Monitor lockers allocation and all other related operations
Updation in LTS for the asset leads generated / liability leads in CRM Next
Updation of weed-out database on the portal
Authorize all PB transactions and ensure that proper process has been followed
Checking all the mandatory reports on daily basis.
Monitoring branch stationery (other than security stationery) requirement and ensure that the same has been indented for.
EOD Stock tally of all the deliverables at branch.
Ensuring Settlement of all death claims within 15 days of submission of all documents
Checking of the profile of new customer as per process.
Monitoring Hygiene Parameters
o Depletion control
o Activation
o FTNR on customer instructions
o % age of forms on hold
o Tatkal Kits issued at branch
Ensure that all staff are aware of the benefits that a customer would enjoy if they do not opt for DNC registration
Calling on Large Value Attrition
o Customers who have attired over a certain value (as defined by product) for both savings and current accounts to be called and reasons ascertained
o To impress upon customers to make us the primary bankers and ensure that all funds are retained.
Disseminating product information to the customer and staff
Ensure that all PBs are dressed as per the dress code & grooming standards.
Providing Net banking demos on various customer requests received at branches to customers
Ensuring Satisfactory branch audit
Authorization of Demat instructions at branch
Updation of UAS Alerts under PBA
Monitoring of BSO, Monitoring LTR & Welcome calling Review Report in place on daily basis
Zero day calling for accounts sourced.
Effective migration of portfolio customers from physical mode to Digital Platform.
Periodic exchange of keys lodged with other branch
To ensure migration of physical transactions both financial and non financial to digital
To ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat comments
To manage dummy, suspense a/cs and also FTNR/ TATs at the time of a/c opening and managing pending AOFs
To ensure that all staff reporting to them achieve the set targets and also achieve set for them
Follow up with customers for compliance of Regulatory requirements
o Form 60/61
o FATCA / CRS
o Re-Kyc documents.
Customer Services
Lobby Management at branch and ensuring lobby is not overcrowded at all times
Branch Administration including house keeping, upkeep, etc
Issuance of Balance confirmation certificate at branch and ensuring that all processes relating to the same is being followed.
Reviewing all inward communication / letters at the branch and assigning them appropriately Eg. Confidnetial Reports / RTFX Documents / Legal correspondence etc.
Ensuring timely reverts and reporting to Cluster / Zonal offices for mandatory reporting. Eg. CH126A unsatisfactory reporting, Month end reporting etc.
Ensure quality customer service is delivered. Attending Irate customers at branches.
Complaint Management
o Recording complaints as per the specified process
o Resolving all complaints received (self, branch, other units) within the stipulated TATs
o Monitor all complaints received and ensure that staff are closing it within the TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
Promoting all direct banking channels and ensuring that the customer is utilizing the same
o Check back on recent customers registered to DBC channel and give any specific help required
o Monitor PB, PB-WD are selling aiding customers and are actively selling DBC services
Staff Management
Proper on boarding should be done to all newly joined staff for better grooming and understanding on branch operations, Products and customer engagement.
Ensure that all staff are adequately trained on the Products of the bank and process
Ensure that all staff are trained on the process to be followed (including amendment with new circulars)
Monitor Staff productivity and give guidance on improving the same in conjunction with the BM
Ensure that all PBs are sent for class room training on a regular basis.
...Mon, 29 Jan 2018 10:35:52 +0530https://www.careesma.in/jobs/branch-operation-manager/mumbai/2263948Branch Operation Manager (Maharashtra)https://www.careesma.in/jobs/branch-operation-manager/pune/2263949Dreams Management - Date posted: 29 Jan 2018<br/>To work in an error free environment and ensure that all the processes as laid out by the bank are followed properly without any deviations.
To ensure the branch customers are adequately serviced and appropriate products sold to them
Key Result / Responsibility Areas:
Operations
Joint custodian for sys-admin and setup within the branch
o Ensure that password sharing does not happen
Checking of all account opening forms and authorizing the same before it being sent to WBO Location / RDVU / CPU
o Monitoring Tatkal Kits issued to customers
o Checking of account opening forms / documentation /customer instructions at branch
o Clearance of exceptions raised by the concurrent audit team
o Monitoring Cheque dummy account on daily basis.
Authorization of Stop Payment requests at branch
Monitor lockers allocation and all other related operations
Updation in LTS for the asset leads generated / liability leads in CRM Next
Updation of weed-out database on the portal
Authorize all PB transactions and ensure that proper process has been followed
Checking all the mandatory reports on daily basis.
Monitoring branch stationery (other than security stationery) requirement and ensure that the same has been indented for.
EOD Stock tally of all the deliverables at branch.
Ensuring Settlement of all death claims within 15 days of submission of all documents
Checking of the profile of new customer as per process.
Monitoring Hygiene Parameters
o Depletion control
o Activation
o FTNR on customer instructions
o % age of forms on hold
o Tatkal Kits issued at branch
Ensure that all staff are aware of the benefits that a customer would enjoy if they do not opt for DNC registration
Calling on Large Value Attrition
o Customers who have attired over a certain value (as defined by product) for both savings and current accounts to be called and reasons ascertained
o To impress upon customers to make us the primary bankers and ensure that all funds are retained.
Disseminating product information to the customer and staff
Ensure that all PBs are dressed as per the dress code & grooming standards.
Providing Net banking demos on various customer requests received at branches to customers
Ensuring Satisfactory branch audit
Authorization of Demat instructions at branch
Updation of UAS Alerts under PBA
Monitoring of BSO, Monitoring LTR & Welcome calling Review Report in place on daily basis
Zero day calling for accounts sourced.
Effective migration of portfolio customers from physical mode to Digital Platform.
Periodic exchange of keys lodged with other branch
To ensure migration of physical transactions both financial and non financial to digital
To ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat comments
To manage dummy, suspense a/cs and also FTNR/ TATs at the time of a/c opening and managing pending AOFs
To ensure that all staff reporting to them achieve the set targets and also achieve set for them
Follow up with customers for compliance of Regulatory requirements
o Form 60/61
o FATCA / CRS
o Re-Kyc documents.
Customer Services
Lobby Management at branch and ensuring lobby is not overcrowded at all times
Branch Administration including house keeping, upkeep, etc
Issuance of Balance confirmation certificate at branch and ensuring that all processes relating to the same is being followed.
Reviewing all inward communication / letters at the branch and assigning them appropriately Eg. Confidnetial Reports / RTFX Documents / Legal correspondence etc.
Ensuring timely reverts and reporting to Cluster / Zonal offices for mandatory reporting. Eg. CH126A unsatisfactory reporting, Month end reporting etc.
Ensure quality customer service is delivered. Attending Irate customers at branches.
Complaint Management
o Recording complaints as per the specified process
o Resolving all complaints received (self, branch, other units) within the stipulated TATs
o Monitor all complaints received and ensure that staff are closing it within the TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
Promoting all direct banking channels and ensuring that the customer is utilizing the same
o Check back on recent customers registered to DBC channel and give any specific help required
o Monitor PB, PB-WD are selling aiding customers and are actively selling DBC services
Staff Management
Proper on boarding should be done to all newly joined staff for better grooming and understanding on branch operations, Products and customer engagement.
Ensure that all staff are adequately trained on the Products of the bank and process
Ensure that all staff are trained on the process to be followed (including amendment with new circulars)
Monitor Staff productivity and give guidance on improving the same in conjunction with the BM
Ensure that all PBs are sent for class room training on a regular basis....Mon, 29 Jan 2018 10:35:52 +0530https://www.careesma.in/jobs/branch-operation-manager/pune/2263949Branch Operation Manager (Maharashtra)https://www.careesma.in/jobs/branch-operation-manager/nagpur/2263950Dreams Management - Date posted: 29 Jan 2018<br/>To work in an error free environment and ensure that all the processes as laid out by the bank are followed properly without any deviations.
To ensure the branch customers are adequately serviced and appropriate products sold to them
Key Result / Responsibility Areas:
Operations
Joint custodian for sys-admin and setup within the branch
o Ensure that password sharing does not happen
Checking of all account opening forms and authorizing the same before it being sent to WBO Location / RDVU / CPU
o Monitoring Tatkal Kits issued to customers
o Checking of account opening forms / documentation /customer instructions at branch
o Clearance of exceptions raised by the concurrent audit team
o Monitoring Cheque dummy account on daily basis.
Authorization of Stop Payment requests at branch
Monitor lockers allocation and all other related operations
Updation in LTS for the asset leads generated / liability leads in CRM Next
Updation of weed-out database on the portal
Authorize all PB transactions and ensure that proper process has been followed
Checking all the mandatory reports on daily basis.
Monitoring branch stationery (other than security stationery) requirement and ensure that the same has been indented for.
EOD Stock tally of all the deliverables at branch.
Ensuring Settlement of all death claims within 15 days of submission of all documents
Checking of the profile of new customer as per process.
Monitoring Hygiene Parameters
o Depletion control
o Activation
o FTNR on customer instructions
o % age of forms on hold
o Tatkal Kits issued at branch
Ensure that all staff are aware of the benefits that a customer would enjoy if they do not opt for DNC registration
Calling on Large Value Attrition
o Customers who have attired over a certain value (as defined by product) for both savings and current accounts to be called and reasons ascertained
o To impress upon customers to make us the primary bankers and ensure that all funds are retained.
Disseminating product information to the customer and staff
Ensure that all PBs are dressed as per the dress code & grooming standards.
Providing Net banking demos on various customer requests received at branches to customers
Ensuring Satisfactory branch audit
Authorization of Demat instructions at branch
Updation of UAS Alerts under PBA
Monitoring of BSO, Monitoring LTR & Welcome calling Review Report in place on daily basis
Zero day calling for accounts sourced.
Effective migration of portfolio customers from physical mode to Digital Platform.
Periodic exchange of keys lodged with other branch
To ensure migration of physical transactions both financial and non financial to digital
To ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat comments
To manage dummy, suspense a/cs and also FTNR/ TATs at the time of a/c opening and managing pending AOFs
To ensure that all staff reporting to them achieve the set targets and also achieve set for them
Follow up with customers for compliance of Regulatory requirements
o Form 60/61
o FATCA / CRS
o Re-Kyc documents.
Customer Services
Lobby Management at branch and ensuring lobby is not overcrowded at all times
Branch Administration including house keeping, upkeep, etc
Issuance of Balance confirmation certificate at branch and ensuring that all processes relating to the same is being followed.
Reviewing all inward communication / letters at the branch and assigning them appropriately Eg. Confidnetial Reports / RTFX Documents / Legal correspondence etc.
Ensuring timely reverts and reporting to Cluster / Zonal offices for mandatory reporting. Eg. CH126A unsatisfactory reporting, Month end reporting etc.
Ensure quality customer service is delivered. Attending Irate customers at branches.
Complaint Management
o Recording complaints as per the specified process
o Resolving all complaints received (self, branch, other units) within the stipulated TATs
o Monitor all complaints received and ensure that staff are closing it within the TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
Promoting all direct banking channels and ensuring that the customer is utilizing the same
o Check back on recent customers registered to DBC channel and give any specific help required
o Monitor PB, PB-WD are selling aiding customers and are actively selling DBC services
Staff Management
Proper on boarding should be done to all newly joined staff for better grooming and understanding on branch operations, Products and customer engagement.
Ensure that all staff are adequately trained on the Products of the bank and process
Ensure that all staff are trained on the process to be followed (including amendment with new circulars)
Monitor Staff productivity and give guidance on improving the same in conjunction with the BM
Ensure that all PBs are sent for class room training on a regular basis....Mon, 29 Jan 2018 10:35:52 +0530https://www.careesma.in/jobs/branch-operation-manager/nagpur/2263950Front Office Executive (Delhi-NCR)https://www.careesma.in/jobs/front-office-executive/ghaziabad/2308378UNNATI FORTUNE GROUP - Date posted: 28 Jan 2018<br/>Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
11. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
12. File room keys ( only for manual room key hotels)
13. Knows how to use front office equipment.
14. Process guest check-outs.
15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
16. Follows procedures for issuing and closing safe deposit boxes used by guests.
17. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
18. Uses proper telephone etiquette.
19. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
20. Uses proper mail, package, and message handling procedures.Courier Mail Register...Sun, 28 Jan 2018 15:03:12 +0530https://www.careesma.in/jobs/front-office-executive/ghaziabad/2308378Front Office Executive (Delhi-NCR)https://www.careesma.in/jobs/front-office-executive/noida/2308377UNNATI FORTUNE GROUP - Date posted: 28 Jan 2018<br/>Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
11. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
12. File room keys ( only for manual room key hotels)
13. Knows how to use front office equipment.
14. Process guest check-outs.
15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
16. Follows procedures for issuing and closing safe deposit boxes used by guests.
17. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
18. Uses proper telephone etiquette.
19. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
20. Uses proper mail, package, and message handling procedures.Courier Mail Register
...Sun, 28 Jan 2018 15:02:49 +0530https://www.careesma.in/jobs/front-office-executive/noida/2308377Front Office Executive (Uttar Pradesh)https://www.careesma.in/jobs/front-office-executive/ghaziabad/2291929UNNATI FORTUNE GROUP - Date posted: 09 Jan 2018<br/>POSITION SUMMARY:
Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
11. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
12. File room keys ( only for manual room key hotels)
13. Knows how to use front office equipment.
14. Process guest check-outs.
15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
16. Follows procedures for issuing and closing safe deposit boxes used by guests.
17. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
18. Uses proper telephone etiquette.
19. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
20. Uses proper mail, package, and message handling procedures.Courier Mail Register...Tue, 09 Jan 2018 13:21:24 +0530https://www.careesma.in/jobs/front-office-executive/ghaziabad/2291929Front Office Executive (Delhi-NCR)https://www.careesma.in/jobs/front-office-executive/noida/2291928UNNATI FORTUNE GROUP - Date posted: 09 Jan 2018<br/>POSITION SUMMARY:
Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
11. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
12. File room keys ( only for manual room key hotels)
13. Knows how to use front office equipment.
14. Process guest check-outs.
15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
16. Follows procedures for issuing and closing safe deposit boxes used by guests.
17. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
18. Uses proper telephone etiquette.
19. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
20. Uses proper mail, package, and message handling procedures.Courier Mail Register
...Tue, 09 Jan 2018 13:21:05 +0530https://www.careesma.in/jobs/front-office-executive/noida/2291928