Advice and advocacy for consumers in financial stress.

Insurance Law Service

Phone 1300 663 464

Monday To Friday
9.30 AM To 4.30 PM

If you or your client are having difficulty contacting our advice service because of a disability or problems using an interpreter service, please let us know on our administration line (02) 9212 4216.

If you are simply having difficulty getting through to us, please be patient and persistent – we are a small service with limited resources and we are often very busy!

What YOU should do BEFORE you call

Please do NOT call on behalf of someone else. We will NOT be able to help you.

Please have any relevant documents at hand. Examples could include:
Bills and account statements, Legal notices, Contracts, Letters received

Please have a PEN and PAPER handy, as we will often give you phone numbers to call or websites to visit.

Think about what you are hoping to achieve in your situation.

What we CAN and CAN’T Advise on

This is an insurance help-line for Consumers.

WE CANNOT ADVISE YOU ON BUSINESS-RELATED INSURANCE ISSUES.

What we do advise on

Home Building and or Contents Insurance (including Natural Disasters)

Consumer Credit Insurance

Life Insurance

Funeral Insurance

Pet Insurance

Income Protection Insurance

Superannuation Related Insurance

Travel Insurance

Motor Vehicle Insurance (other than CTP)

Debts to insurance companies in relation to motor vehicle accidents

What we do not advise on

Business Insurance

Personal Injury

Home Warranty Insurance

Workers Compensation

Compulsory Third Party Insurance (CTP/Greenslip)

Professional Indemnity Insurance

Public and Product Liability Insurance

Health Insurance

Landlord’s Insurance

Pleasure Craft

Strata Insurance

Motor vehicle accidents where no one is insured

Dissatisfaction with amount of claim or quality of completed repairs

Due to very limited resources, we are only able to provide extensive advice (over the phone or in an email) or provide casework assistance if you are disadvantaged.

Need an Interpreter or have a hearing disability?

Interpreters are available by calling 131 450, and for the hearing or speech impaired, we recommend the National Relay Service which is a service provided by the Australian Communication Exchange (TTY) 133 677 (SRS) 1300 555 727.