CUSTOMER STORY

Westpac

"For me, the most impressive piece of the tool is the time it's saving. It really is turning reference checks from days into hours."

- Adam Buxton - Talent Acquisition Strategy Manager

Results by the numbers

22hrs

It takes, on average, just 22 hours to turnaround references

44%

44% of references are completed outside traditional business hours

300

Westpac references now include, on average, 300 words per report

The Xref solution

Westpac started using Xref in 2012, in order to centralise reference checking practices across the organisation. Prior to introducing Xref, reference checking was consuming too much of the team's time and, as a result, it had become an expensive exercise.

Since adopting Xref, Adam and his team have enjoyed a dramatic reduction in the time taken to complete reference checks, as well as improved individual efficiency and an overall cost reduction for referencing across the business. The Xref solution has also given Westpac a legally-binding approval and consent process that takes place before referees provide a reference - a small element of the process that offers significant reassurance.

Using Xref, Westpac has:

Benefitted from a tailored service from the Xref team

Achieved significantly improved headcount efficiency

Reduced the risks of reference checking by centralising the process

Why Xref?

Reduced Time-To-Hire

Return references in 24-36 hours with a mobile-friendly platform.

Powerful Reporting

Measure candidates against core competency requirements specific to the role.