Return policy

Order Cancellation Policy
1. Within 2 hours when the order was placed, you could contact Cloud Mountain customer service via E-mail and cancel the order. After you get cancellation confirmation from us, the full refund will arrive to your account in 2-5 business days.
2. After we got the tracking number and confirmed shipment, the cancellation of the order will not be allowed. If you still want to cancel it, you can contact Cloud Mountain customer service by E-mail, we will contact shipping carrier to recall the item. The carrier will charge $12 for the recall and shipping cost depending on the distance. After the item is returned to the warehouse, we will issue the refund deducting the relevant fees.
Return Policy:
All of our products have a 30-day return policy. We ensure that all of our products are new and in proper condition before shipping. In case of receiving an item which does not match those standards, please contact us via E-mail. All returns must be in original new condition, as received and should be shipped with delivery confirmation.

Return policy

Order Cancellation Policy
1. Within 2 hours when the order was placed, you could contact Cloud Mountain customer service via E-mail and cancel the order. After you get cancellation confirmation from us, the full refund will arrive to your account in 2-5 business days.
2. After we got the tracking number and confirmed shipment, the cancellation of the order will not be allowed. If you still want to cancel it, you can contact Cloud Mountain customer service by E-mail, we will contact shipping carrier to recall the item. The carrier will charge $12 for the recall and shipping cost depending on the distance. After the item is returned to the warehouse, we will issue the refund deducting the relevant fees.
Return Policy:
All of our products have a 30-day return policy. We ensure that all of our products are new and in proper condition before shipping. In case of receiving an item which does not match those standards, please contact us via E-mail. All returns must be in original new condition, as received and should be shipped with delivery confirmation.