Maureen Messer was enjoying life in Beaufort, South Carolina, with her little dog, Molly. Her illness began with a cough and weakness that worsened to the point her daughter called for an ambulance. Maureen was taken to a…
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Barbara Saunders taught social studies to junior high students for 32 years and loved it. She was preparing lesson plans one January when she grew weak and her legs gave way. Barbara was taken to the hospital where she was…
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Barbara Saunders taught social studies to junior high students for 32 years and loved it. She was preparing lesson plans one January when she grew weak and her legs gave way. Barbara was taken to the hospital where she was…
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Barbara Saunders taught social studies to junior high students for 32 years and loved it. She was preparing lesson plans one January when she grew weak and her legs gave way. Barbara was taken to the hospital where she was…
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Nineteen-year-old Christopher Newman was working in New York City and on his way to dinner one evening. He was sitting on a bench on the subway platform, waiting for some friends. As he stood up, he fell into an oncoming…
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Quality Outcomes

Throughout our specialty hospitals, we are focused on providing high-quality and compassionate care to our medically complex and critically-ill patients.

This commitment involves continuously measuring, monitoring and reporting on quality indicators such as outcomes, patient satisfaction, infection control, regulatory compliance, utilization management and patient safety. As part of our comprehensive performance improvement system, called QualMax, Select Medical's quality team works closely with our clinicians. The process helps to inform hospital leadership of our ongoing successes as well as opportunities for improvement.

Outcomes

More than twenty-five percent of our patients cannot sustain effective breathing on their own when they arrive at our hospital.

Select Medical's Pulmonary Program provides specialized care for patients with acute or chronic respiratory disorders and successfully liberates about 70 percent of these patients from the ventilator.

In 2012, Select Medical's specialty hospitals were recognized by the American Association for Respiratory Care for offering high- quality care. A full list of the many hospitals recognized is published at www.YourLungHealth.org.

Patient Satisfaction

The satisfaction of our patients is a key indicator of how well we meet their acute care needs and individual goals.

Select Medical measures the satisfaction of patients following their stay using the Select Medical Patient Perception of Care survey. Our overall patient satisfaction trend shows a very consistent,high proportion of positive responses from patients.

The overall average scores for 2012 have been 90 percent or higher. (Note that the satisfaction survey return rate is approximately 50 percent).

Employee Engagement

Employee engagement is closely associated with quality indicators. Extensive research has shown that when an employee is actively engaged he or she is more focused on patient care. engaged employees are also more productive, safer, and tend to stay with an employer longer. Select Medical has developed a measure of employee engagement specifically for health care employees called the FRESH20. This survey includes 20 questions relating to three dimensions of employee engagement from teamwork to personal involvement. Questions are scored on a 5-point Likert agreement scale, representing the highest level of agreement with positive statements about employee engagement. employees are surveyed once per year.