Faq

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Orders

Can I still change my order?

Once you have placed your order, you can no longer change the sizes or colours yourself. If you would still like to make some adjustments, please contact our customer service to consider the possibilities. We will try to respond to your questions within 24 hours, but please make sure to mention your order number.

Can I still cancel my order?

Once you have placed your order, you can no longer cancel the order yourself. If you wish to cancel, please contract our customer service. However, we process orders as soon as possible, so there is not much time to cancel your order. We will try to respond to your questions within 24 hours, but please make sure to mention your order number.

Can I buy a gift voucher?

You can buy gift vouchers at all our Fred & Ginger stores. The gift vouchers are valid at all Fred & Ginger stores, but cannot be used online just yet.