I used Tepilo to sell my parents property. Tepilo staff talked me through the whole process. The property went live on a Friday nite,I had my first viewing Saturday morning I was inundated with people asking to view. I booked up about 6 viewings. The first person offered the asking price the second offered me more than the asking price. So I accepted the offer. Few problems getting it all sorted but nothing to do with Tepilo. I have never done anything like this before but I quite enjoyed it. Th... read full review

Signed up on Friday, agent visited us on Sunday to confirm the details of our house. We went live on Tepilo and Rightmove on the Monday. Excellent speedy service, since going live online we have two viewing arranged on our house for later this week. All this at less than a third of the cost of a conventional Estate Agent. We would never use a conventional estate agent to sell, ever again.... read full review

I am a chartered surveyor and used to run an estate agency. High visibility on the Internet through rightmove and similar sites is key to selling your property. Tepilo have provided this for a very reasonable fee and saved me about a thousand pounds compared to a high street estate agency. However viewers did complain that they found it difficult to get through to Tepilo and and there were some mix ups about photographs at the start. The staff were keen and quick to sort it out.... read full review

This is a pain free way to sell your property. Ignoring the obvious cost savings, the way Tepilo operate is a breath of fresh air. Their website is excellent and so easy to find your way around it. This really is the future for anyone wanting to sell their house.... read full review

I can't pick out just two members of staff because each and every one I have spoken to has been helpful, friendly and efficient. I can't believe how easy and pleasant everyone has made the process - and a sale in record time too!! Thank you.... read full review

The whole basis of any sale is getting the valuation right. Tepilo have failed utterly in this respect. They have overvalued my home by carrying out a data analysis of sales prices in the area. This is claimed to be updated every three months but they have used properties that were demolished ten years ago to arrive at the valuation of my home. They have also used an average of all properties and failed to distinguish between property details and fail to realise that all houses in a road do not ... read full review

Comment on agent fees

They are collected regardless of whether they have been earned. There is a total failure to be accountable for the lack of action.

Dirty, Rotten Scoundrels
I signed up to the "Pay Later" deal to sell my house, but found that I had to do everything myself. Initially they vastly overvalued my property. The so-called Account Manager operated with stealth and anonymity. The IT system was full of glitches. The 24/7 service was non-existent and I did not receive any unprompted feedback from any of the viewers. I complained and they agreed to discount my invoice. Even to the last minute they promised to send me a ... read full review

Terrible and frustrating experience from start to finish. As a buyer Tepilo were uncommunicative and unhelpful to the extreme. They never returned our calls, even after we made an official complaint about the very fact that they were not communicating with us. They misspelled my e-mail address and despite me correcting this 3 times with them they never managed to update their system. Once we managed to get an offer accepted (by dealing directly with the seller due to Tepilo's complete lack of re... read full review

This was, by far one of the most frustrating experiences we have ever had. From start to finish tepilo appeared not to know how to co-ordinate departments and customer service. It took them a week (and many phone calls on our part) to recognise that we were not live on the system. They 'upgraded' their online portal which left us unable to manage our account online for approx 6 weeks. I therefore needed to manage viewings and issues by phone - which was especially difficult as we were in China ... read full review

Comment on agent fees

Ok fees if they do what they say they are advertising they will do. Honestly, at the level of service they provide we feel they should have paid us.

Front end process was ok but the booking appointments system doesn't work well with prospective buyers complaining about not getting or confirmations of changes.
Generally the IT elements seem poorly designed and managed e.g I keep getting locked out and resetting of passwords is a nightmare.
The staff seem like call centre operatives not professional estate agents and seem not to comprehend that the word vendor means the seller and not a buyer ! There is no familiarity with me being a cu... read full review

Wors mistake I made was using Tepilo. They never return calls, one day I left 5 messages and still failed to speak to my alotted 'agent'. Arranged all viewings myself with no help. No help on price negotiation. And when I did sell, the buyers took so long and no one from Tepilo tried to push things through. Outcome was I was gazumped on my purchase and it cost me ten thousand. Would warn anyone not to use Tepilo. They are simply telesales people and I very nearly lost the house I wanted... read full review

I sold my property and bought another, using Tepilo for both, including my conveyancing.
Firstly, the photographers booked through Tepilo to take shots of my house didnt turn up, so that hit me with a £350 loss of earnings for the day when I waited in for them. No compensation from Tepilo of course. I was surprised by this, but now having had the full Tepilo experience I'm not surprised at all.
As for your conveyancer, they messed up my online account, it was a total shambles, I had m... read full review

Filled in all my details online received a phone call next day was promised a phone call from a marketing executive next day!! here we are at least 3 wks on and no communication at all tepilo adds must be working as they do not need my business and I am a genuine seller thanks for no communication!! And this is how u treat client's that haven't signed up I pitty the ones that have signed up lol just be careful before u commit to anything.... read full review

I found the Tepilo staff very helpful and friendly. It's been 20years since I last sold a house and I was feel a little daunted about the all thing.But the staff at Tepilo made the experience quick and easy. I would highly recommend them.... read full review

My property was placed on the Tepilo website and was sold within 24 hours, The staff were amazing Nancy talked me through some technical issues that I was having with the computer (being part of the older generation) Kayleigh, advised me when I got my first offer and was happy to ring the prospective buyer to up the offer, she then rang me back right away she was just amazing. All the staff were patient and most supportive and friendly I would highly recommend this service to anyone selling a p... read full review

We purchased 70 Birchdene Drive through Tepilo. I used their conveyance solicitors. Premier Property lawyers (from their site) to purchase the property and to complete the sale of our property. In our view this was a terrible mistake. Premier Property were incompetent. We made an official complaint about our first solicitor, who was taken off our case. We were then passed to the assistant manager of the department who went on leave within a couple of weeks. Again we were passed on this time to t... read full review

What agent could do to change your mind?

As these solicitors are on Tepilo site and therefore recommended by them, they need to take urgent action. We know we are not the only people to complain about Premier Property lawyers.

Tepilo have been fantastic so far with great customer service. After my advert went live I had viewing requests with 2 hours, viewings with 12 hours and my first offer within 24 hours. As a first time seller I found the whole process very easy so far.... read full review

Tepilo-Tepid I think it was when, after making payment, the first email we received was a coupon for some wine, that we suspected we may have made a very costly mistake.
As I imagine many other viewers of Sarah Beeny's - ‚â‚¬‚Å How To Sell Your Home on Channel 4 did, we become convinced there was really no need for any property owner to use a traditional estate agent. The show made a very strong case for how using an online estate such as hers would save us a great deal of money-we ... read full review

The initial fee was quoted at £600, which is great until the photographers fees take it up to £1000. This was fine as the lady behind the camera did an outstanding job with taking and touching the photos up and I am sure the photographs sold the house.
We had to phone Tepilo a few times before they actually listed the property, and from what we saw the booking and viewing system worked well with no problems. Subsequently we had a viewing and a few hours later Tepilo phoned to say an... read full review

What agent could do to change your mind?

I chased them every step of the way to get it on the web, and then to follow up with the end purchaser.
It all seemed so slapdash and was very disappointed as always thought well of Sarah Beeny until using her website..............even when the offer had been made and accepted, Tepilo still wanted to send potential viewings.
I understand their reasoning as the property sale could fall through, but I did ask them not to send anyone to view as I was in constant touch with the buyer

Comment on agent fees

the initial fee advertised on TV suggested ‚£600 was all one had to pay, plus the fact it was to be paid upfront which the advert didn't say

Our point of contact was excellent, always responding promptly to any telephone call or email and pursuing our interest in the matter with dogged determination and professionalism. It was helpful to be able to get hold of an adviser outside normal office hours. It is important to recognise that you need to be proactive as a seller when selling online but in general our experience of using the website and of dealing with advisers has been very positive. My wife very much liked the opportunity t... read full review

Great people, great service.
We would not hesitate to recommend Tepilo to anyone thinking of using an online estate agent. From day one, the help advice and support has been second to none.
Other companies could learn a lot from the way Tepilo treat their clients.
Nothing is too much trouble and if you need reassurance, you get it.
Our sales manager Nancy has been fantastic all the way through, If there is an employee of the month/ year, she should receive it.
Many thanks to all at Tepilo... read full review

Our house had prevuously been on the market with an established high-street agent for 9 months and we only had a handful of viewings and no offers. We gave it a lick of paint, re-marketed with Tepilo, and had 6 viewings in just over 2 weeks; resulting in a sale "subject to contract". We did our own video, photos and floor plans. Using Tepilo was simple and has saved us at least £6,000. The online system is easy to use and the phone advice was very helpful. I would definitely r... read full review

Comment on agent fees

The package (including optional extras we chose, like the premium listing on RightMove) came to less than ‚£1000, i.e. Around ‚£6000 less than a typical high street agent's commission would have been on our house. It's an upfront fee so you bear the risk but if you are determined to sell and are realistic about the valuation, it's a pretty sure bet.

I found the process pretty easy and Kat was very helpful. The only bit I didn't understand was the going live bit . I sent Kat an e-mail and she responded straight away . Its the bit between the agent visiting and the property going live seemed to take awhile but this may have been my fault.
I am very surprised to get a viewing so quickly so fingers crossed it goes well. Job well done by Tepilo and staff.
Su Brown... read full review

Will what can I say, Tepilo have been the most excellent Estate Agents ever, they have helped me all the way through the setting up , the person they used for the photos was excellent and the pictures came out how our house looked ( even some of the viewers said that the photos were a true likeness). I'm also not very good with downloading on the computer etc ,but just a phone call and they sorted it all out. We had an open day and had loads of people through and we sold that day . Not only have... read full review

Comment on agent fees

Excellent saved us thousands of pounds and done the same work as a high street agent.

Tepilo was a fast and efficient way of selling our house. We had two enquiries to view within an hour of it going on line. We sold for the asking price and the whole process took 5 months to complete. It has saved us thousands of pounds. We had an advantage in that we could take good photos ourselves, write reasonably well, and create floor plans, which is essential if you opt for doing this work yourselves.
We used our own solicitors and Tepilo just let us get on with it completely.... read full review

We were shocked when we worked out the amount we would have to pay standard estate agencies, so we looked at the on-line option. This seemed quite a good deal in comparison. All dealings we have had in the first two weeks of our advertisement have been informative and the system has been easy to use. Our questions have been answered efficiently and we have received prompt and effective service. At the moment we are awaiting our first booked viewing this week, and we are happy to keep our propert... read full review

Tepillo have been very easy to use to date. their online system is very simple to use and they have been very responsive to any questions I have asked. to be honest, i'm not sure why anyone would not use them to either sell or rent their property.... read full review

My property went live on the Wednesday. By Wednesday late afternoon I somehow managed to block my email in box. I spoke to a couple of agents who kindly sent me an email to arrange my viewings, whilst another agent gave me advise on how to cope with the many requests from interested parties that wished to view my property. I found each and every member of staff I spoke to at Tepilo to be extremely helpful and professional when dealing with my telephone calls. An offer on my property has just bee... read full review

After having 2 successful viewings that both put forward offers, I spoke to Nancy to ask for advice on how best to proceed and she was able to help and negotiate on my behalf for the best offer and kept me in the loop. Rachel also assisted with the negotiations and gave me advice as to the buyers who were in the strongest position and not just the highest bid. Overall with their help my property is now under offer within 5 days and for much more than I ever hoped and they took away the stress of... read full review

As a non-tech. person, I found Tepilo's site easy to use. There was ample opportunity to describe the property and the area to best effect. The photos that were taken of my property by Tepilo's agent were excellent and varied. Therefore, there was plenty of information to view for any interested parties. Consequently, once my property had gone "live" I had more than enough requests for viewings for the first fortnight. Luckily for me, the property was actually sold after the first day ... read full review

Sold within 24 hours for full asking price, what more could you want? Staff have been extremely knowledgeable, professional and helpful - and available! The photographs are taken by a professional photographer, something you don't usually get with a high street estate agent, and are the key to selling your house. Staff are there to guide you through the process if needed, although this is very straight-forward. I have saved over £3000 in fees and will never go back to using a tradition... read full review

Comment on agent fees

Very transparent - you know what you are going to pay. There are no hidden costs.

I found Tepilo to be very efficient and helpful 24/7. The cost of their service was much more reasonable than high street estate agents. All enquiries were answered fully. I would recommend them as a much better alternative to anyone wishing to sell their property.... read full review

the process of listing my house was fairly straightforward the staff live answers always clear and immediate. I phoned on a couple of occasions and I found the operator Kelly very helpful, patient and extremely pleasant. I would recommend using this website if you are selling your house. Happy with the fees too.... read full review

I found Tepilo to be completely professional and helpful during my house sale. I am a bit of a Luddite with computers, but there was always someone at the end of the telephone to answer my queries in a calm and friendly manner. The way the appointments were made was so easy, and in addition to that, I saved nearly £4,000. I will definitely recommend them to anyone planning to sell their house.... read full review

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Agent Fees

As the UK's most trusted Online estate Agent, Tepilos fees offer you the best value for money, with the best platform and fantastic friendly property agents we can advertise to sell your property on all the main property portals and dozens of others for just £495 + vat as a flat fee with nothing extra to pay upon completion.