We would like to inform you that SanDisk has identified a problem running SecureAccess on the new Mac OS X 10.11 (El Capitan). The issue has been reproduced and reported to our development team. We are working on resolving the problem and hope to resolve this quickly. We will provide notice to you when we have an update available. We apologize for any inconvenience due to this problem.

We remain at your service for any additional information or assistance.

Re: SecureAccess 2.0 and El Capitan

I have already installed the El Capitan and did not back up the vault before because there was no way of knowing that the problem occurred . Now the program does not open for the backup to be done before installing SecureAccess 3. And now ?

Re: SecureAccess 2.0 and El Capitan

Same here. I requested help and got the reply below, which is not helpful becasue if I had another Computer with the old operating system to do the backup I wouldn't have contacted them in the first place. What I think we all need is to be able to acces Vault 2.0 in OS El Capitan

Dear Ignacio,

I would like to inform you that you can download SecureAccess V3.0 in order to be able to use it with your operating system “El Capitan”.

In order to be able to use our software please follow the steps provided bellow:

-I would advise you to make a backup of your vault files, try to use SecureAccess from another OS and save your files there.

-Download the application directly to the drive (you can download the software from the link bellow)

I recently upgraded from Yosemite to El Capitan, when I tried to launch SecureAccess 2.0; I've got an error message that says 'This version of Sandisk secureacess 2.0 requires a SanDisk USB Flash Drive'.

Re: SecureAccess 2.0 and El Capitan

Can you explain please if the V3.0 allowed you to see the files that were originally in the vault in V3.0? Did you back them up first?or just by installing the newer version they became available? Please elaborate.