Company

COMPANY

FAQs

Cancellation & Refunds

Can I exchange my wallpaper?

No you cannot exchange your wallpaper. Exchange is possible only if your order is incorrect or defective (If the size or design does not match your specifications). For more information on exchange, kindly go through our Return Policy & Cancellation Policy Page.

Delivery & Shipping

Do you Ship Overseas?

Yes, we do. But Shipping Charges would be extra.International Customers (Please read)
We have partnered with a third party to service our international clients. International shipping charges vary by the quantity ordered and the shipping destination, hence shipping charges would be extra. Custom duty and import tax are specific to a particular country. Please consult your local customs office for more details. True Color Wallpaper will not be responsible for any taxes or duties imposed on international orders.
Please read our International Shipping Policy Section Carefully before ordering.

Do I need to pay extra for Shipping?

Free Shipping Within India. We deliver your wallpaper at any address of your choice.
For International Clients – Yes Shipping Charges are extra.

What is your turnaround time for printing?

We aim to turnaround print orders within 72 hours from the date of order placement. Shipping time can take up to 5 more working days after dispatch of the order.

Exchange

Can I exchange my wallpaper?

No you cannot exchange your wallpaper. Exchange is possible only if your order is incorrect or defective (If the size or design does not match your specifications). For more information on exchange, kindly go through our Return Policy & Cancellation Policy Page.

Installation & Removal

Does Wallpaper damages the wall when I remove the wallpaper?

In most cases, the wall will not get damaged. However, we cannot guarantee the condition of your wall surface before you apply the wallpaper. After removing the wallpaper, touch ups might be required.

I am not sure my wall has been primed or painted?

If you are unsure if the wall has not been primed or painted, then we strongly recommend you prime your wall and wait at least 5 Days for it to dry before installing your wallpaper to avoid bumps and to achieve a perfect finish.

On What Surface can I put wallpaper?

Wallpaper are installed on smooth flat surfaces such as ceilings or walls, glass or metal.

Does True Color Wallpaper provide Installation Service?

Yes! We offer Installation services in Delhi-NCR. We can also recommend installers in most metropolitan cities.

What Finish of paper is available?

Order Placement

Can I receive a Sample?

Unfortunately not! We sell great products at very competitive price. In order to keep prices low we do not offer samples.

How much does it cost?

Cost is related to the size of your print. Simply load your image, set your print size enter height and width, select the media and the cost will be calculated for you.

Can I just have certain area of the image printed?

Yes, when you upload your own image or choose from our shop gallery, you will then be asked to select a certain portion of that image to suit the size of your wall.
(Please be aware that zooming in too much may result in a poorer quality printed result due to resolution issues).

How to find a picture of a certain design or theme?

The Shop Gallery is filled with a huge variety of photos with specified categories. You can select it from the collection

How do I place an Order?

Orders are accepted only through the online service www.truecolorwallpapers.com . Individual arrangements that are discussed by phone are confirmed by email. Ordering instructions are available on the WWW.TRUECOLORWALLPAPERS.COM website in the instructional video tutorial.

Payments

Do I need to pay in advance?

Payment is required for all orders prior to processing of an order by the Site. Kindly go through our payment policy and options page.

Photo Contest

Do I retain the rights to my photo?

Yes. However, by entering you give True Color Wallpaper the perpetual, non-exclusive rights to use the photo in any way including but not limited to advertising and promotional use.

Notifying winners?

Winners will be notified by phone or email.

When will the winners be selected?

Finalists are selected quarterly on January 1st, April 1st, July 1st and October 1st. Pending a vote on our Facebook Page, the winning results will be posted on our website. All decisions are final and are not subject to review.

How do we judge the photos?

Our staff selects the top finalists and the pictures will be posted on our Facebook Page after each submission deadline. The photo with the most like wins!
Winners are announced after two weeks after the submission deadline. Photos containing people require a completed form of model release. The format is available on the site. Kindly fill it, sign it and upload the scan copy back.

Using Your Own Image

What is CMYK?

CMYK stands for (cyan, magenta, yellow, black) is a color setting that allows the colors to be adjusted to the color range of the printer. This allows your monitor to give the better representation of the end result.

Will True Color Wallpaper help in editing images?

But ofcourse! We are always willing to help you with editing any images you have or images that you use from our collections.

I would like to send large files. What method should I Use?

You can upload the file via Sendspace or Wetransfer. Large files up to 2 Gigabytes can be sent at a time.