They had to use space heaters and insulation to thaw that equipment, or their customers couldn't get oil to heat their homes.

Boston EMS is also on high alert for cold-related issues. They've called on extra staff for all shifts, and activated additional ambulances, as well.

"We've asked our crews between calls to basically patrol around the district, rather than return to quarters," said Chief Jim Hooley.

Renter Rights

When it comes to heat:

Landlords must provide - and pay for - heat during the season unless it is other otherwise stipulated in the lease.

The heating season is considered to be between September 16 through June 14

Every room in a rental unit must be heated between 68 and 78 degrees during 7am and 11pm and at least 64 degrees at all other times.

When it comes to hot water:

Landlords must provide hot water

Hot water is free unless otherwise stipulated in the lease

If a separate charge - each rental unit must have an individual water meter

When it comes to electricity:

Landlords must provide electricity

Electricity is included in the rent unless otherwise stipulated in the lease.

If you have a problem with heat, hot water or electricity, report it to your landlord or property manager. If that doesn't work, report it to the local Board of Health and file a complaint with the state Office of Consumer Affairs by calling the hotline at 888-283-3757.