Ottawa Home Improvements Community News

Our Customers Come First – Always!

Customers have been and always will be a priority for us, and we love hearing from our customers! We received this letter from Mr. and Mrs. Seeley a few days ago:

Dear Sir/Madame:

We would like to take the opportunity to commend Ottawa Home Improvements for the work completed on the two columns on our front entranceway on 16 and 17 July. We were very impressed with the workmanship of both Simon and Owen. The end results exceeded our expectations. Of particular note was their preparedeness [sic] to keep us informed of progress and cater to our request for some minor adjustments as the work progressed. Please thank them on our behalf. Thanks go as well to Richard for his advice and Lisa. It was pleasant dealing with both.

Cost was not an overriding consideration. The selection of Ottawa Home Improvements was based on three factors. First was the estimate phase and discussion with Richard which did not involve pressure tactics and provided clear and concise answers to all our concerns. We were left with the feeling that the workmanship and materials would be of high standard. The second factor was the length of time you have been in business, your listing with the Ottawa Better Business Bureau.

We like the way your company does business. When companies and their employees do a good job we believe in letting them know how well they have done. Conversely when they don’t be assured we will take them to task. You will note that we are sending a copy of this letter to the Better Business Bureau of Ottawa.

We would not hesitate in contracting Ottawa Home Improvements should we have future projects in mind.

Yours truly,

Terry and Rita Seeley

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Many thanks for your kind words! The original copy of this letter can be viewed here.