Colonial Penn Insurance Company is now part of the GE Financial Assurance family of companies, and is now referred to as the GE Auto Insurance Program. Although the name has changed, the commitment to exceptional value remains the same.

4 Reviews

Where Can I Buy It?

YOU GET WHAT YOU PAY FOR

Review by a4skincut

March, 21 2001

Pros: Very low cost

Cons: red tape, cumbersome, prone to errors, confusing addresses

I have been using CP Insurance for around one year. The price they quoted me was several hundred dollars below two or three competing bids, so I jumped at it. However, I concur with the other three opinions in that their overall customer contact is crappy. Starting with its initial mailing of the application packet. Yes, their internal communication systems are a royal mess. They sent it to my address GET THIS: TEN TIMES!!!!!!!, one day even getting three in my mailbox. I don't know how these people can afford so low premiums when they have so much waste.

They were very pleasant when processing my application over the phone. However, things changed when I tried to contact their customer "service" lines. Long waits, ignorant agents, confusing information. However, in what counts, i.e., claim response I have had no problems. Twice this past year I had to call the tow truck for a dead battery or other simple thing, no accidents. I don't know how CP is going to react then. Overall, I would have reservations in recommending this company to someone I know. Now that I have read other members' opinions, I would definitely NOT recommend it.