Shipping details are noticed within 2 weeks from the date of confirmation by our logistics department.

Shipping Schedule

Region

Port

Frequency of Vessels

Africa

Dar es Salaam

3 times a month

Mombasa

3 times a month

Durban

3 times a month

Maputo

Once a Month

Carib

Georgetown

Once a month

Nassau

Once a month

Freeport

Once a month

St. Georges

Once a month

Oceania

Port Moresby

Twice a month

Lae

Twice a month

How will I know about the shipping schedule?

Booking will be arranged by CardealPage Co., Ltd.

Please wait to receive the departure and arrival date of your shipment via email from our logistics department within 2 weeks from the date of confirmation.

In some cases, CardealPage Co., Ltd will contact you to obtain further required information before shipment, otherwise, leave it up to us. We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies. Please keep a note of the arrival date and confirm with the local shipping agent in case the arrival date has been changed.

We strongly recommend you to contact your local clearing agent or shipping agent to confirm the arrival date before you set up for collecting your vehicle.

There are three different information required to confirm shipment of your vehicle.

• Consignee Address

Information of the person, shown on the shipping documents. This is the person who receive the vehicle.

• Courier Address

Where shipping document will be sent.

• Notify Party

Contact person at the port of delivery. This is your clearing agent in most cases.

Please inform this information in case you require us to announce the shipping schedule to them apart from the consignee.

What do I have to prepare for the shipment?

In most cases you need to do nothing. CardealPage Co., Ltd will arrange the shipment for you.

Once you received a notice for booking, please keep the arrival date in your notes so you can collect the car soon after delivery.

5.About the Vehicle’s Condition

How can I confirm the vehicle’s condition?

All of our stock is inspected by professional mechanics, and the condition of each vehicle is described on the Vehicle Information Sheet on the web site by grade.

Before driving your vehicle over long distance, we recommend a simple check of the vehicle, such as oil, water, belts, brakes, tire tread, etc.

What if I was unhappy with the vehicle’s condition?

Please do not worry about the vehicles’ conditions, since all vehicles sold by CardealPage.com are genuine Japanese vehicles, and all of them are fully inspected by professional Japanese mechanics in our stock yard.

However if you are unhappy with the car after you receive the vehicle, we are here to cover the loss according to our claim clause. Please contact us immediately.

Reg.Year(Regulation year) means the first year the vehicle is registered by law in Japan,and appears on all the documents of the vehicle itself, however, sometimes it differs from the year of manufacture of the vehicle.

What is Seatbelts year?

Seatbelts Year(Year on the seatbelt) means manufactured year of the seatbelt itself, and it may differ from the year of manufacture of the car.

However authorities of some countries determine manufactured year of the car according to seatbelt year.

6.About Import Procedures

What documents are required for receiving my car?

Following documents will be sent from CardealPage Co., Ltd

• Customs Invoice

• Bill of Lading

*Other documents may be required depending on your country’s regulation

Please contact your local clearing agent for the details of the necessary documents.

Do I need to contact a clearing agent?

Please consult with your local clearing agent as soon as you find a car from our website.

They will quote you extra cost after landing at the port, and also give you all the instructions to register in your country.

Please note that your street address will be required since the U.S. Government’s Department of Homeland Security does not allow imports of vehicles for clients with just their P.O. Box address in the Caribbean.

Ensure that your street address is correct when you fill in the order form. And we can book your vehicle for shipment and prepare the shipping documents accordingly.

For clients importing through Durban port, South Africa

Correct street address required!

Please note that your P. O. Box address alone will not be sufficient.

7.Others

I have problem with accessing internet.

If you are interested in any of our stock, please send us an email with your phone number and the Ref. no of the car on newspaper or catalogues by email to sales@cardealpage.com

We will support your purchase even though you have no access to internet.

Can I buy left hand drive car?

Sorry, we do not carry Japanese left hand drive vehicles in our stock.

Can I order spare parts?

Sorry, we do not supply spare parts.

Do you have any representative outside of Japan?

At the moment we only operate from our office in Tokyo Japan.

But we can offer you our trusted customers from your country who purchased car from us before.

They will give you a good reference about us and our company.

Why is mileage (KM) so low?

Many Japanese people travel to work on the train or bus, and there are very few parking spaces in Japan which are very expensive. Therefore it is not convenient to drive to work.

Besides, the train systems in Japan are so efficient you can set your watch by the train time tables.

That is why, only weekends are for enjoying driving their vehicles. The average Japanese car travels approx. 8,000km per year.

Can I amend the Bill of Lading?

The shipping company will not accept any application to change the B/L after arrival date. Regarding the Mombasa port, Mombasa customs regulations does not accept any change before 7 business days of arrival.

Please kindly check your document again and advise us immediately if there is any amendment.

What is CardealPage’s claim policy?

We are confident about our car quality, but if you are unhappy about the condition, please contact us ASAP according to our claim clause.

d. for engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km.

e. the Buyer notify the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading;

f. the following documents are presented by e-mail or facsimile within 7 days after the notice in subparagraphse , above ; port authority’s report of any damage or missing items from the vehicle, a reputable local garage’s report and quotation in U.S. dollar currency for repairs, and photos of any damage

2. The Seller shall not be liable for;

a. interior damages that are judged as minor and non-need of mention or invisible (including scratches, cigar burns, stains and cuts);