Does your product have the Brabantia logo?*
Only our original parts will fit on Brabantia products. You can identify this to the logo.

Yes

No

Unfortunately it is not possible to order a fitting service part.

What is the problem with the original product?*
We try to constantly improve our products and are happy to hear what is broken and how it happened

When did you buy the original product?
On most Brabantia products is 5 to 10 years warranty.

Where did you buy the original product?

* Required Fields

When you claim warranty you agree with the following:
- You are in the posession of the proof to purchase
- You will keep the original (broken) part for at least 4 weeks (in case we need it for further investigation of the defect)

Article Number

Rated 5 out of
5 by
npat4 from
outstanding applianceive had this bin for quite a few years as a weeding gift (friend know I like gadgets) and since then I have bought several other Brabantia items solely because of this, I was gutted when the autolid failed but thought it was getting old, when I was told by a salesman in the shop that Brabantia have 10 year guarantee I thought I would contact them, I was sent a replacement lid free of charge and now hopefully have many more years life in my bin again, I wish other manufacturers would be this confident in their appliances but your lucky if you get 2 years with some, I would highly recommend Brabantia to anyone, I will certainly be purchasing there goods for a long time.

Date published: 2017-09-04

Rated 5 out of
5 by
Vivienne from
Excellent Replacement ServiceI have had my sensor bin for almost seven years at my Mallorcan home.
This is the second replacement lid I have had and once again free of charge and without any problems. I am very very impressed with after service.
My only problem was the translation and I emailed the UK who passed my request to.Spain and explained how I could use Spanish website.
Speedy delivery without any fuss.
Big thank you - your products and after sales are excellent.
One request - please make these bins again and it is such a fun product. It makes me smile every time it opens and closes!

Date published: 2014-08-21

Rated 5 out of
5 by
Ewen from
Superb service !!Having received our Brabantia sensor bin as a wedding present almost 5 years ago never did I expect a free replacement lid, I was more than happy to buy the replacement part but to my surprise there is a 10 year guarantee, excellent service !!

Date published: 2013-11-21

Rated 4 out of
5 by
Mick84 from
Great product and terrific serviceAfter just short of 10 years service, my lid recently started to fail. I checked the Brabantia website to find that the item had a terrific 10 year warranty and I requested a replacement. Even though I applied almost immediately after Christmas, the new lid was delivered by courier within a couple of days. The new lid works fine, but loses a star because every time I switch the kitchen light on, the bin opens and closes twice, which slightly freaks the wife out.

Date published: 2017-01-10

Rated 5 out of
5 by
RJos from
Excellent product. Superlative customer care.I bought the 50L Sensor Bin a long while ago (sadly not made any more) and with daily use in the kitchen, the lid's operation became irregular. I ordered a replacement lid from Brabantia online shop which cost nothing and received a new lid which has practically given the bin a new lease of life. No quibble guarantee and fast service make Brabantia the best supplier of kitchen equipment. I also have ironing board and other bits of their products.

Date published: 2014-01-20

Rated 1 out of
5 by
MrNrM from
Needs to take rechargeable batteriesI had to have my lid replaced, as the first one stopped working properly.
However, even the replacement goes through batteries very quickly - they need to be changed every two months. With this in mind, surely rechargeable batteries would have been more appropriate for this bin. But for some reason, it will not take rechargeable batteries. This is a big flaw, as the waste (and cost) of regular batteries is considerable.

Date published: 2015-03-30

Rated 4 out of
5 by
Mallorcalady from
Great ServiceI reported that the sensor was not working and it would no longer open and close automatically it had worked perfectly for two and half years. It was covered by the guarantee so I received a new lid within a week.
However since I replaced it seems to have a mind of its own and constantly opens and closes of its own accord.
I have notified Brabantia of this and am hoping to receive a new one shortly!

Date published: 2013-11-28

Rated 4 out of
5 by
Toby from
Good, butI have had this bin for 7 years now and got through 4 lids in that time. The issue is over sensitivity (it opens when someone walks past the bin) and then people who do not know the bin will force the lid closed. Over time this strips the cogs and results in failed opening. A design change to reduce sensitivity and a "force close" sensor which auto closes the lid when it senses it being forced down.