Frequently Asked Questions

FAQ Page

With the NBN, many of the things you do on the internet today will be achievable at much faster and more stable speeds. These things may include streaming High Definition content and also high quality video calls and conferencing.

With the new Fibre cable infrastructure not being so prone to things like rain or heat compared to the existing networks, it is likely that the quality of the broadband service service that you will receive on the NBN will be superior. Fibre services are also not as prone to drop-outs compared to ADSL/ADSL2+.

Will my existing phone and modem be compatible with my new NBN service? admin
2016-05-04T06:07:31+00:00

A compatible modem router will be required to connect to the NBN. Some older landline telephone handsets (such as a dial/rotary phone), back-to-base alarm systems, personal response systems (medical alert/emergency call systems) and fax machines may not work over the NBN. When you buy any new equipment or services, please make sure they can be used with your NBN service.

Do I have to connect to the NBN in order to continue receiving an internet service in my home, or is this not compulsory? admin
2016-05-04T06:07:57+00:00

Under nbn co’s current plans, when the NBN is successfully rolled out in your area, you will have 18 months to migrate your existing service over before the existing copper line that is connected to your home will be shut down. After 18 months, if you still haven’t switched over to the NBN, your existing ADSL service will be disconnected. This will give you plenty of time to transfer to the NBN, to ensure that you will experience no service disruptions.

Once your house becomes NBN-ready, you will need to get in touch with a Retail Service Provider (RSP) to pick an NBN plan that suits your needs and budget. Your preferred RSP will be billing you for the service and providing you with any customer service and technical assistance as required.

A range of speed tiers are available on the NBN, starting from 12/1 Mbps.

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