Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!

Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.

After a long hiatus, we are proud to announce our support of the SWIC. Many of you have already been coming to us for all of your OEM and aftermarket performance needs, and we thank you for that! Now we can advertise, run specials, promote events, etc through the forum!

Don't worry about it. I have nothing but great things to say about the Sales team at Camelback, but when it comes to your service and parts ordering department...it's all negative.

Like I said in my PM, sorry to hear about your negative experience, and I could try to get this taken care of if you'd like, but it sounds like that won't help.

What I can do is take care of you as best I can with future parts purchases, should you give us another shot. A LOT has changed since then, and I can almost guarantee you that your next experience with parts would be better than before.

I used to not like Camelback Subaru either due to 2009 dealings. But I guarantee you it's completely different now. Markos helps my brother and I every time we are in the parts department, we haven't had a part arrive late even once.

We have a group of Subaru enthusiasts working in Service and Parts Currently. Also we offer discounts to SWIC/Nasioc Members. If you have not been INSIDE our parts department in the last 6-9 months you will be impressed!

Don't worry about it. I have nothing but great things to say about the Sales team at Camelback, but when it comes to your service and parts ordering department...it's all negative.

Hey,
I'm Kyle. I'm an advisor here. I'm also one of the things that has been added in the last year. If you like, we have the part in stock now and I can get that installed for you. My direct line is 602-650-8082.

Hey,
I'm Kyle. I'm an advisor here. I'm also one of the things that has been added in the last year. If you like, we have the part in stock now and I can get that installed for you. My direct line is 602-650-8082.

Cool. But at this point I don't want the part anymore. Just my money back. Does John Barfield in sales still work there? If so, I'll try to give him a holler. I'd rather not deal with the service/parts department because if you guys have the same management in those departments, THAT'S your biggest problem.

John is still here.
The service director is new since that point in time as is the parts manager. With the new crew here you should expect far better results. Let me know if you want me to get it in for you. I have the time and you have my number.

We have a group of Subaru enthusiasts working in Service and Parts Currently. Also we offer discounts to SWIC/Nasioc Members. If you have not been INSIDE our parts department in the last 6-9 months you will be impressed!

I've not ben there since the whole remodeling thing. You guys still in the same spot off to the left as you enter service?

I used to not like Camelback Subaru either due to 2009 dealings. But I guarantee you it's completely different now. Markos helps my brother and I every time we are in the parts department, we haven't had a part arrive late even once.

Agreed. When I got my 08 WRX from them in 2009, my experience (while not bad) wasn't the greatest. When the car came up for her first major service in 2011 (30k), my impressions changed considerably to the positive. It's been an absolute pleasure (except sometimes to my wallet) to work with service, sales, and most recently parts. Something changed in those intervening years, and whatever it was, I feel like I'm working with these people concerning my car, not like I turn it over or simply get sold a service, but more like I contract with them like a partnership.

I don't normally gush like this, but it's a good thing when I feel that well-treated, like my business matters and that they treat my car like the beloved investment it is to me.

Agreed. When I got my 08 WRX from them in 2009, my experience (while not bad) wasn't the greatest. When the car came up for her first major service in 2011 (30k), my impressions changed considerably to the positive. It's been an absolute pleasure (except sometimes to my wallet) to work with service, sales, and most recently parts. Something changed in those intervening years, and whatever it was, I feel like I'm working with these people concerning my car, not like I turn it over or simply get sold a service, but more like I contract with them like a partnership.

I don't normally gush like this, but it's a good thing when I feel that well-treated, like my business matters and that they treat my car like the beloved investment it is to me.

If they still have the same service/parts management there that worked there from Dec. 2011 - Mar. 2012, then it's the same people I'm talking about that are the problem. That management team is what has left me bitter.

Hopefully things have changed for the better. It just takes a lot for me to trust someone again once they've screwed me over after I've given them ample time and multiple chances to correct their negligence.