*You will work as part of a busy and supportive team*You will act as the first point of contact for all internal and external customers*There are excellent opportunities for career progression for those who exceed expectations!

As a Property Service Advisor your duties will include:

*Working collaboratively and on a one to one basis with the Property Service Manager*Recording and monitoring value of repairs and time scheduled to complete work (creating reports and feeding information back to supervisors) *Building lasting relationships with technicians and advisors *Processing both planned and urgent repairs requests in a clear and methodical manner *Resolving any queries and complaints in a professional and polite manner *Using bespoke and in-house software to track repairs/maintenance work, as well as Microsoft Office packages to report information

As a successful Property Service Advisor the following skills and experience are essential:

*An ability to work effectively within a reactive environment with meet tight and changeable deadlines *Excellent customer service and communication skills at all levels *A personable and professional telephone manner, and ability to liaise with people at all levels *Strong computer literacy (MS Office suite) and ability to quickly pick up new systems *Self-motivated and willingness to learn

This role is based in Worcester and is offering a salary of £16.5K increasing to £17K after probation with additional opportunities for salary increases based on performance.