The [Marin Fert - Greenbrae] office is nice and clean and I rarely had to wait more than five minutes for my appointment. They were also very organized about the financial side of things as well. I honestly can't think of a weakness...The service and bed side manner of both Dr. Agard and the office staff was excellent. I felt they always made me feel like their top priority and I sometimes forgot they even had other patients. They were very personal and sensitive at every turn...

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Age

31 - 32

Treated

2015 - 2016

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

9

Describe your experience with Marin Fertility.

The office is nice and clean and I rarely had to wait more than five minutes for my appointment. They were also very organized about the financial side of things as well. I honestly can't think of a weakness.

During treatment, did you feel like you were treated like a number or a human?

The service and bed side manner of both Dr. Agard and the office staff was excellent. I felt they always made me feel like their top priority and I sometimes forgot they even had other patients. They were very personal and sensitive at every turn.

Describe your experience with the nursing staff.

The nursing staff were fantastic! Both sharing in our joys and disappointments. Very personable and a pleasure to work with. The only doctors office where I didn't feel stressed out. It seemed everyone enjoyed working there too.

How was your experience with Jennifer Agard?

Dr. Agard 's bedside manner was very calming and comfortable. It felt like I was talking with a friend and I liked that I felt we were collaborating rather than her just taking over my body. For the most part she seemed to have time to answer questions too. A couple of times things were rushed and I wish I had been given better instructions and information on what to expect as well as alternative strategies for treatment.

What one piece of advice would you give a prospective patient of Jennifer Agard?

Ask about what all your options are for treatment strategies and don't be afraid to say "no" that's not how I want to do that, or to talk through your concerns. She is a great listener and I think will support her patients decisions, but it's important to ask lots of questions and then trust your gut.

Describe the protocols Jennifer Agard used in your cycles and their degree of success.

I don't remember details, but we did 2 rounds of the trigger shot, 2 IUI and 2 IVF rounds. I had one positive pregnancy from IVF that resulted in a miscarriage and everything else was negative.

Describe the costs associated with your care under Jennifer Agard.

The cost was well over 25K

9

Doctor

Jennifer Agard

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Marin Fertility

Greenbrae

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

39

Treated

2016

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

Anovulation, Diminished Ovarian Reserve

9

$29,000 with no meds, three stim cycles of egg retrieval, biopsy analysis, egg freezing included...Great location for me. Also, Dr. Agard was a preferred provider for my insurance and was willing to submit claims for portions of treatment that were covered - absolutely critical for me, compared to clinics that don't bother. They were pretty quick to respond to my inquiries, and seemed pretty organized.

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Age

39

Treated

2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

1 IVF

Diagnosis

Anovulation, Diminished Ovarian Reserve

9

Describe your experience with Marin Fertility.

Great location for me. Also, Dr. Agard was a preferred provider for my insurance and was willing to submit claims for portions of treatment that were covered - absolutely critical for me, compared to clinics that don't bother. They were pretty quick to respond to my inquiries, and seemed pretty organized.

During treatment, did you feel like you were treated like a number or a human?

Dr. Agard was professional but approachable and friendly. Her tone and manner was very encouraging which I appreciated, as I had been scared and scarred by previous conversations with an insensitive ob-gyn about infertility.

Describe your experience with the nursing staff.

I mostly dealt with them by phone or briefly at appointments because I saw so much of the doctor herself. The nurses' manner on the phone was much appreciated - very understanding of me asking questions or feeling apprehensive, etc.

How was your experience with Jennifer Agard?

I began seeing Dr. Agard to diagnose my infertility causes and create a plan for treatment. I saw her from an initial consult through various testing to the appointment about results and the plan for next steps. Just prior to beginning any IVF cycles, I moved away, so I didn't see things through with Dr. Agard, but not due to anything she did. I considered remaining a patient there because I felt very comfortable with her and the clinic, but the distance would have been too much of a barrier.

What one piece of advice would you give a prospective patient of Jennifer Agard?

I mentioned I had a Biology degree so I understood a lot of the processes she was describing, which freed her up from having to explain a lot of the basics to me. If you are similarly educated, say so. otherwise, if not, she was good at explaining what was going on in layman's terms - I just didn't need her to.

Describe the protocols Jennifer Agard used in your cycles and their degree of success.

She offered me the option of IUI or IVF but gave the likelihood of success for both and recommended IVF. I moved away before we began so I can't comment on whether it would have been successful or what specific protocols she would have used. She was encouraging that it would have been successful.

So far, meds are 4600, ivf process is 4200, 1500 for pgs, Fet costs not known yet...The clinic [Marin Fertility] tries very hard to accommodate to your schedule which is hard because they are very busy. They have opened multiple office locations which makes it more convenient for us since we don't live closely to the location. Cindy is the front desk coordinator and she knows her stuff! Ivf is crazy expensive, but they try to use insurance as much as possible and break down the costs so you know what to expect

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Age

34

Treated

2016

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 IUI

Diagnosis

Diminished Ovarian Reserve, Poor Egg Quality, Other

9

Describe your experience with Marin Fertility.

The clinic tries very hard to accommodate to your schedule which is hard because they are very busy. They have opened multiple office locations which makes it more convenient for us since we don't live closely to the location. Cindy is the front desk coordinator and she knows her stuff! Ivf is crazy expensive, but they try to use insurance as much as possible and break down the costs so you know what to expect

During treatment, did you feel like you were treated like a number or a human?

She didn't treat me like a science experiment, force us into ivf/pgd even though thats what was recommended. She let us try other options before coming to the conclusion that's what we needed.

Describe your experience with your nurse.

All of the staff members are very warm, responsive, they are your biggest cheerleaders. Many times I have called or emailed them with random questions or venting my anxieties and they were able to calm me down and talk me down from the ledge

How was your experience with Jennifer Agard?

She is very warm, friendly, highly regarded in our community. She gives you her time to ask questions, without feeling rushed. Her clinic is very busy, but when she's with you, you have her undivided attention

What one piece of advice would you give a prospective patient of Jennifer Agard?

Don't be afraid to ask her lots of questions and talk about your options

Describe the protocols Jennifer Agard used in your cycles and their degree of success.

For the iui's we used 5mg femara for 5 days, hcg trigger shot, and progesterone suppositories. She used this each time because I grew 3-4 large follicles, and my lining was well maintained. We used this for my 2nd iui with a previous dr and it resulted in pregnancy. Unfortunately, we lost the baby at birth due to a genetic disease. So we tried iui 3 more times unsuccessfully before moving to ivf/pgd. Waiting for our probe to be developed before starting treatment

Describe the costs associated with your care under Jennifer Agard.

So far, meds are 4600, ivf process is 4200, 1500 for pgs, Fet costs not known yet

8

Doctor

Jennifer Agard

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Marin Fertility

Greenbrae

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

36

Treated

2016

Success with this Doc

?

Treatment

9 IVF

Diagnosis

Diminished Ovarian Reserve

9

[Marin Fertility was] clean, professional and never too crowded. You don't have much of a wait everytime you go...They are all very friendly and warm. Tina has a lot of patients she is juggling and sometimes I could feel that.

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Age

36

Treated

2016

Success with this Doc

?

Race

European

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

1st of 4 Docs

Treatment

9 IVF

Diagnosis

Diminished Ovarian Reserve

9

Describe your experience with Marin Fertility.

Clean, professional and never too crowded. You don't have much of a wait everytime you go

During treatment, did you feel like you were treated like a number or a human?

He was very caring and accessible. He has a warmth about him that is comforting. He always acted like he had all the time in the world to discuss my care.

Describe your experience with your nurse.

They are all very friendly and warm. Tina has a lot of patients she is juggling and sometimes I could feel that.

How was your experience with Peter Uzelac?

He is a realistic optimist. He didn't sugar coat anything but I always felt encouraged. He is excellent at egg retrieval and transfer ( never had any problems or pain). Very knowledgable and open to discussing all treatment options. Not a big believer in immune treatment. Very pro- pgd or pgd testing and frozen transfer but does not push it on you.

What one piece of advice would you give a prospective patient of Peter Uzelac?

Go to each appt with a list of questions.

Describe the protocols Peter Uzelac used in your cycles and their degree of success.

I used agonist protocol with 350 follistim, 150 Menopur and adding in HGH.

Describe the costs associated with your care under Peter Uzelac.

An ivf round with icsi was about 14k

10

Doctor

Peter Uzelac

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Marin Fertility

Greenbrae

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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8

Age

—

Treated

—

Success with this Doc

No

Treatment

2 IUI, 1 IVF

Diagnosis

Male Factor, Unexplained

8

The clinic [Marin Fertility Center] has an onsite embryology lab, which is great.... IVF Cycle: $10,225 Labs: $7,765 ICSI, Blast culture, Biopsy up to 8 embryos, freeze, store 1 year, 1 FET Embryo Biopsy Analysis $1875 Analysis of 8 embryos, $185 ea after Sperm Services $800 Sperm ID, Sperm Freeze Total: $20,665.... When I was ordering progesterone there was a bit of a snafu with the pharmacy where they did not have my information. But I think it was probably the pharmacy's fault. The same pharmacy switched me from Gonal F to Follistim and did not inform my clinic so they could modify my instructions.

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Age

—

Treated

—

Success with this Doc

No

Race

European, Ashkenazi Jewish, Middle Eastern

Income

$100K - $199K

Occupation

Lawyer

Order & Number of Docs Seen

1st of 2 Docs

Treatment

2 IUI, 1 IVF

Diagnosis

Male Factor, Unexplained

8

Describe your experience with Marin Fertility.

The clinic has an onsite embryology lab, which is great.

During treatment, did you feel like you were treated like a number or a human?

I found Dr Uzelac to be warm yet very focused on the task at hand

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

How was your experience with Peter Uzelac?

Dr. Uzelac's strengths were that he listened to my concerns, and explained processes if I asked how things worked.
DR. Uzelac did not explain processes until I specifically asked. He did not provide me with actual test result information unless I asked

What one piece of advice would you give a prospective patient of Peter Uzelac?

Have a discussion about your financial situation so you can all be on the same page about what kind of procedures to follow

Describe the protocols Peter Uzelac used in your cycles and their degree of success.

I was on an antagonist protocol. Started the cycle with birth control pills. Then Started injections of 225 Gonal F and 75 Menopur; added Cetrotide on day 6. Total stimulation for 8 days. Retrieved 6 eggs, all fertilized. Only 1 made to 5 day blast. Tested abnormal for PGS. No embryos were transferred.