FAQs

We have tried to make using our website as simple and quick as possible and the notes below give you a brief guide to us and our website.

Why should I buy from Walfins?

We aim to supply products that don’t come back, to Customer who do.

This ethos has driven our company for decades, how we look after our customer is the most important issue for us, we know happy customers come back and unhappy customers don’t. We treat all our customers honestly, openly and fairly and hope to build a relationship with you that will last for years.

Maybe it’s old fashioned but we still like to talk to our customers, because only by having a conversation we can learn what it is important to you and what it is you want to achieve. Buying from us will ensure you spend your money wisely, by spending it on a product that fits both your requirements, and your budget. We take enormous pride from knowing we have supplied you with the right product for the right job, and that you will be happy with it for years to come.

Of course, we must have the right products and all our products are tested and selected on merit before being added to our range. We work tirelessly to ensure our products offer you the best quality and value in every market sector, and at key price points.

The internet has changed all our shopping habits, and within a few minutes and a couple of clicks you can have a new item speeding its way to your door. But is it the best way to buy any item that requires a degree of setting up or ongoing servicing, we don’t think so. We think it is important we give you the chance to see a range of products before you buy, so we have extensive stock on display in our showroom, giving you the chance to see, touch and try them first. Our knowledgeable staff have over 70 years of experience and are on hand to advise, but will never pressurise.

Hopefully you will feel comfortable in paying us a visit and we will do our best to help you.

Who Am I ordering from / is it safe?

Walfins Limited is a UK registered company that has been trading since 1973. We are a proper “bricks and mortar” company who employs 10 people from our base here in Wootton Bassett, Swindon.

Why doesn’t the site have a shopping cart facility?

In this ever changing and fast paced world we still hold true to the traditional values of retailing, where customer service and customer relations came first. We are a local service business which prides itself on the level of service we give to our customers, most of whom we know by name. Aftersales support is fundamental to us and runs to the very core of the business and we cannot provide that level of service if we send out machines in boxes all over the country. Although we choose not to have a Shopping Cart on our site, we do though offer a “Click & Reserve” facility allowing you to reserve an item for collection at a later time.

The Click & Reserve Process

Every product has a Reserve This Item tab on its main page, simply click on this tab and fill in your detail, then click the Reserve button at the bottom of the page. One of our staff will call you to let you know your machine is ready for collection and answer any questions you may have.

Cancelling your Order

If for any reason you change your mind and decide not to collect your item simply call us or send an email to admin@walfins.co.uk, give your details and we will remove the Reserve from that item.

Contacting us

If you have any questions regarding the products featured on our web site or any customer service issues, the best way to contact us is by email – please click on the Contact Us tab on the top menu.