We are guided by a value system that is steadfastly focused on doing business with trust and
integrity. This is one of the reasons why we provide information about doing business with us.
We have information for you whether or not you are an American Express Merchant.

If you already accept the American Express Card, go to "Merchants" below and enter your Merchant
number to access the Merchant Operating Manual. If you do not accept the American Express Card,
go to "general information" below and view our Merchant Reference Guide - Canada.

The American Express Merchant Reference Guide – Canada describes in general American
Express’ standard policies and procedures for acceptance of the American Express Card in Canada.

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Reader.

This Guide may change periodically, and it is possible that it will not be accurate or current at
all times or in all respects. Please check this website for updates.

The American Express Merchant Operating Manual – Canada sets forth the policies and
procedures governing acceptance of the American Express Card.
They offer best practices, helpful tips, and available tools to assist
Merchants' businesses.

The Merchant Operating Manual - Canada is a legally binding document
that is incorporated by reference into the Card Acceptance Agreement.
It is scheduled for publication twice a year, in April and October.