Frequently Asked Questions

Question : How To Focus The Laser ?

First , you need press the weak light button which is on the top of laser. And then keep rotate the nuts until get the minimun point.

Question : Which Software Should I Choose ?

When you get our EleksLaser Machine , the main controller board "Mana SE" has already flashed EleksROM version 1.3 Firmware . So we recommend use our offical software "EleksCAM" . And if you want to use another software to carving , you can try T2Laser or BenBox to carving.

Question : Why When I Use EleksCAM , I Can Move XY Motor manually But Cant Normal Carving?

Some customs may have different font setting in windows system , so that may cause elekscam cant send command normally . To solve this problem you need open your system control panel and then click change Time Clock And Region Like This:

Question : I Use BenBox In The Past , But Now I Want To Use EleksCAM , What Should I Do ?

Due to the BenBox and EleksCam use the different software , so you need reflash the firmware and rewrite the settings , luckily we got EleksROM Auto Flash Software for you , you just need following this page to reflash the firmware