The survey, India Airline Experience Survey 2013 by travel portal TripAdvisor, conducted on over 2,500 respondents, found that despite an increase in number of smartphone users in India, only 23 per cent respondents had the app of an airline on their mobile.

Among app users, checking flight options and status were the two most popular functions followed by web check-in. The number of flyers using web check-in facilities also witnessed a marginal dip as compared to last year.

Around 76 per cent air travellers indicated they used web check-in facility "sometimes" or "always" as compared to 80 per cent last year.

Though people may be active on social media like Facebook and Twitter, only 21 per cent respondents said they follow airlines on any social media. Those who followed liked to follow Jet Airways, Indigo and Spice Jet.

IndiGo, which is the market leader, trumped Jet Airways as the most preferred domestic airline by a distinct margin this year as compared to last year.

The no-frills airline emerged as the clear winner and rated best on-time performance, value for money, quality of landing and take off, time taken to deliver baggage and in-flight maintenance.