Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I was at the Jetport on February 24th attempting to depart Portland Maine for my home in Alaska. I do not carry a cell phone, and unfortunately had left my calling card at home in Alaska by mistake. My flight plans were changed with some weather issues and I was forced to reroute my travel through Boston for the following day. I needed to call my sister and ask her to pick me up. Without any other resources, I used my credit card to make a phone call. I left a message on her phone and arranged to call her back. The rates posted on the phone as .25 cents per minute.

You can imagine my surprise when I noted charges on my credit card statement for over $21. The charges, apparently processed by a third party firm called ILD Telecommunications, were itemized as $1.05 per minute for both calls, with a $4.99 transaction fee and a $1.75 access fee per call. I also mentioned to her that I tried to get a rate quote using the system, but the call was terminated both times.

While I understand that payphones are an artifact of the past, I also feel it is truly unconscionable for this kind of fraud for a relatively simple service. I understand that there is a price for convenience, but the arrangements perpetuated by the Verizon Select Services vendor and ILD Telecommunications are outrageous. Incidentally, I did contact ILD Telecommunications directly and the operator was authorized to issue a 25% credit on the calls in question.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.