Cal Western FinAid Problems

I got my very first letter a couple weeks ago! It's a safety (Cal Western), but it's good news. Anyway, admitted students are suppose to fill out some financial aid stuff online within 2 weeks of being admitted. However, my ID is not working!!! Anyone else having this problem? I contacted the school TWICE by email and nothing! That's not giving me a very good impression, I'd hate to say. If anyone else has this problem, I'd like to know I'm not alone. Or if someone has a solution, I'd love to hear from ya. Thanks.