There’s no doubt about various companies struggling in times of financial crisis. There is also little argument about lowered consumer spending. So if you want to keep doing business you have to provide an outstanding customer service to keep clients and to attract new ones – and that has to be just a part of overall picture.

Enter Advantage Rent-A-Car, where I booked my vacation’s car rental through Expedia. Upon arriving at Orlando International Airport I was trying to figure out where’s their desk, since itinerary didn’t show anything about them. Finally I figured it’s out of terminal location (my bad, didn’t read the fine print) and nice electronic voice on the courtesy phone told me that there are Advantage Rent-A-Car shuttle buses every 10 minutes departing every 10 minutes from one of four locations at the terminal.

There were a few people in that location already, but they were quickly picked up by two other car rental shuttles. Then those shuttles came again. Then again. The Advantage Rent-A-Car representative told another waiting couple over the phone that they have four buses out there. As we found out later – he didn’t lie, we saw other three buses peacefully standing on their designated parking spots when we finally were picked up – 30 minutes later! Well, spending 30 minutes under Florida sun isn’t all that bad experience – but I rather do it on the beach, than all dressed up at the airport.

As I was returning the Storm after a little test run (I talked about it in the previous post), I decided instead of ditching Verizon altogether to try out their data plan. I got UM175 USB wireless modem and Verizon’s “unlimited” 5GB data plan for $59.99. But testing all that from the middle of New York City isn’t as much fun as taking the set to vacation.

So here I am, in one of Orlando, FL resorts, checking the quality of the service. There’s no problem with connectivity, my question is – just how good the internet connection is for an advanced user like me. All tests were conducted through SpeedTest.net, so that you can enjoy the pretty graphic fonts instead of boring tables.

The most important criteria to look at are latency (how fast the signal travels from point A to point B and back) and upload speed. Big latency is what will kill your IP phone conversation, your online meeting or your live webcast. Download speeds are usually more than adequate, but when you’re trying to upload a bunch of pictures from vacation, a huge Excel spreadsheet or heavy PDF, the podcast or videoblog post – that’s when little upload speed is starting to hurt. Besides, slow upload speeds will also have their say in making your online meeting or IP phone conversation useless.