Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.

Quantum Workplace Engagement Surveys and Pulses

This is well suited to give you a guideline of where your company is at and areas that can improve upon. This was our first year so I believe when we continue to use this it will show areas that we can still improve upon and areas that we have improved upon

Quantum Workplace Engagement Surveys and Pulses

Quantum Workplace associates have an organized process in place, documenting the timeline, assigning responsibilities and ensuring the survey content is accurate and ready to go by the deadline. They keep me organized from planning stages to generating result reports.

The suggested articles regarding communication strategies for announcing the survey and developing the invitation have been invaluable. Their templates walk you through a good invite, a better and a best invite. And, they don't stop with how to communicate results...Quantum Workplace guides you through a communication strategy that can be used throughout the year to keep a continued focus on engagement initiatives.

Quantum Workplace provides a high level, but thorough executive summary that has been key to supporting my efforts in presenting our results information to our senior leadership team. And because my Quantum Workplace contacts review it with me first I am provided with talking points that make my presentation more informative and effective.

Every individual I have worked with at Quantum Workplace has been knowledgeable and a pleasure to work with. I sometimes find myself calling them with other types of questions about employee retention or performance because I have found them to be so helpful.

Cons

Qualtrics

Less "packaged" products. Qualtrics appears to be going the way of SPSS where more useful, advanced features are being bundled off and sold separately. This is very undesirable if you're wanting to adopt Qualtrics for all research needs. They have 360 feedback reports, API integration, and longitudinal/experiential sampling capabilities which are exorbitantly expensive and incentivize me to seek out other options. Since they got their start in academics, if would be nice if they respected these roots and offered more discounts for pure or applied research purposes.

The reporting function is static and difficult to manipulate. I believe the 360 add-on is better, but also demands more money. It would be ideal if you could customize the graphs, add text, use pivot tables, and manipulate the data and presentation more easily with the base report package.

Statistical manipulations. The coding and application of more advanced statistics to the data within Qualtrics is rife with potential error. Even calculating a mean can be a frustrating experience if brackets aren't spaced correctly. Further, the scoring option outputs numerical information without rounding. This makes piping such information within the survey ugly and jarring for participants.

Upper-level customer service. While I have found the basic technical support superb, I have had difficulty interacting with more upper-level management and sales for support on advanced issues, such as auto enrollment, forms and paperwork, and price negotiation. They have an outstanding product but would be better if they were less profit- and more service-oriented as a whole.

Usability

Qualtrics

Qualtrics 8.6

Based on 10 answers

All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.

Quantum Workplace Engagement Surveys and Pulses

Quantum Workplace Engagement Surveys and Pulses 9.1

Based on 1 answer

I did not have any problems with it. The ease of use was great. If I had a question about anything they would answer it immediately or within a timely manner. They also were one step ahead providing me with information that I would need to know or use. They provide a great product

Quantum Workplace Engagement Surveys and Pulses

Quantum Workplace Engagement Surveys and Pulses 9.1

Based on 1 answer

Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial

Alternatives Considered

Qualtrics

I used to pull my hair out using IBM SPSS. The instructions were difficult to follow and the programming took forever. Since we have sued Qualtrics I have never used anything else since. If I never have to open IBM SPSS again it'll be too soon. One other thing that I forgot to say about the benefits of this platform is the ability to enter raw data from previous surveys (pre-Qualtrics) and use the Qualtrics platform to analyze the old data or compare with new survey data. This is a huge bonus since we often like to compare our regional and national surveys to previous years

Quantum Workplace Engagement Surveys and Pulses

In our first organizational experience with this type of survey, we did not effectuate the department by department action planning the way we should have, so that limited some of our ROI.

Survey results were instrumental in reinforcing impressions and employee complaints about some management staff. This enabled us to force changes in the management of people in at least one department. (Reassigning folks to non-management roles, not aggressively terminating low scoring managers.)

The use of the survey and subsequent universal reporting of the results opened a new phase of transparency with our staff that, I believe, paid dividends when we faced some financial challenges and were forced to execute a reduction in force. There was a greater willingness to listen to leadership despite strong feelings and anger than there would have been a year before, prior to the survey.

When we re-survey this year in December, it will be the second annual survey, not something new we're doing because of the recent staff reductions. This will further reinforce the enhanced communications efforts and transparency.