Workplace Skills

ADA WORKSHOP(Course ID: WORK ADA1)Serving Customers Who Are Deaf or Hard of Hearing: Studies have shown that the general public places a high value on customer service and will make choices about who they do business with based on customer service more than factors such as price. Individuals with disabilities are no different and they have a legal right to it as well. Being able to communicate is essential to most business transactions. Ensuring that individuals who are deaf and hard of hearing have the same access to that communication is the key to providing good customer service. Join this session as we explore both the legal obligations of businesses and best practices for serving customers who are deaf and hard of hearing. This includes answering questions such as 'When do I need to provide a sign language interpreter?' 'Who is responsible for paying for a sign language interpreter?' 'Can I write notes back and forth with my customers who are deaf?' 'Can I refuse to provide services to someone who is deaf or hard of hearing?' Does my business need to have a TTW?' 'What is 'real-time' captioning or 'CART' and when do I need to provide it?' Members of the business community will have an opportunity to get their questions answered as well as gain access to valuable resources that can assist them.

Part II: What's Wrong With This Picture: This presentation provides an overview of the history of architectural accessibility standards, and gives participants an opportunity to practice their skill at recognizing real-world examples of inaccessibility in our society. This presentation will be provided via a combination of 'Lecture' and 'Audience Participation' formats and includes an accompanying PowerPoint slide presentation. The first goal of this presentation is to provide participants with a basic understanding of the history of accessibility for persons with disabilities by providing a brief overview of relevant U.S. accessibility standards and federal legislation dating back to the early 1960's. The second goal is to provide participants with a real-world perspective of accessibility by giving them an opportunity to participate in an exercise of recognizing and identifying architectural and physical accessibility issues in common everyday settings. This exercise also leads to the third goal, which is to provide participants with an exposure to several specific accessibility standards and an increased insight into how those standards apply to the accessibility of a given feature for persons with disabilities.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

GIVING FEEDBACK TO HELP OTHERS(Course ID: WORK AGL1)Participants learn how to share the responsibility for results. Participants learn a straightforward, observation-based procedure for giving others feedback without embarrassing or upsetting them.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

GET ASSERTIVE/WORK YOURSELF HAPPY (Course ID: WORK AST1)Are you tired of being intimidated and treated badly by others? Get the assertiveness training you need in order to be more confident and powerful with family members, friends, bosses, co-workers, professionals, service people, and even total strangers. Discover how you lose your power when you talk and what you can do to get it back. Learn how to deal with anger and criticism effectively. It's your turn to speak out!

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

GRAMMAR REFRESHER(Course ID: WORK GRA2)Whatever your goals, a grasp of English grammar is important if you want to improve your speaking and writing skills. This course will help you gain confidence in your ability to produce clean, grammatically correct work. You'll explore the basics of English grammar, for example sentence structure and punctuation. You will also learn more sophisticated concepts such as logic and clarity. A patient instructor, memorable lessons, vivid examples, and interactive exercises will give you ample opportunity to put what you learn into practice. Reacquaint yourself with old, forgotten rules, meet some new ones, and discover your own grammatical strengths.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

JOB READINESS CERTIFICATE(Course ID: WORK JRE1)Prepares participates entering the workplace with the confidence and skills to be a productive employee.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

IMPROVING OFFICE SKILLS(Course ID: WORK OFC1)Designed to improve customer service skills, team work, telephone techniques, professional development, time and stress management, and business ethics.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

LIFE SKILLS(Course ID: WORK LSK1)Acquaint students with the basic skills necessary to function in the workplace. Assists students identify their behavior style and how to work in that style and in the style of others in successfully utilizing soft skills to include teamwork, conflict resolution, communication, meeting planning and administration and professional.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

REQUESTING HELP(Course ID: WORK AGL6)Participants learn how important it is for employees to ask for help when they need it.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

TAKING ON A NEW ASSIGNMENT(Course ID: WORK AGL2)Employees learn a step-by-step method for learning a new task quickly. The key to this process is that employees take the initiative to make sure they understand the new responsibility completely before they begin. Other steps include finding out what resources and tools are needed, where to obtain them, and what results are expected.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

TIME MANAGEMENT(Course ID: WORK TIM2)With a constantly changing business world, employees need to effectively reorganize and prioritize their time. This training includes group projects, lecture, open discussion, and a final project aimed at each individual’s needs to facilitate a clear understanding of useful time management tools. We will cover: prioritizing, goal setting, personality styles, and using Outlook as dynamic planning software.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.