Companies are bad at tracking service commitments.

What is this service?

Who ordered this?

When can we cancel?

Are we paying too much?

Where is the agreement?

Is someone tracking this?

Managing Today's IT Environment is Complex

IT solutions are moving toward term-based service offerings, forcing companies to track, reassess the need and understand future options on purchases made years before. These challenges are magnified by ex-personnel, business acquisitions and minimal documentation regarding these previous purchases.

Unfortunately, for years businesses have been poor at tracking such services and current tools have been inadequate. This includes "rear-facing" accounting tools, and IT tools who's primary focus is on network health and utilization. Therefore, most businesses have defaulted to Excel workbooks that are ill-equipped to track the thousands of events an organization needs to manage.