Course Details

Improving Your Written Communication Skills (SSK01)

Description

This course provides guidance on structuring a range of formal and informal written documents - notes, letters, reports and emails, together with significant opportunities for putting this guidance into practice with coaching from the tutor. You will also be helped to make your English grammatically correct.

Course Level: FoundationInstructor: Tony Hendry

Designed for you, if you are...

Someone who wants to improve the effectiveness of your written communications and therefore the image that people have of you and your professionalism

This course will be particularly helpful for engineers and technical staff.

How we build your confidence

Short inputs, interactive sessions, discussions and exercises both individual and in small groups

One-to-one feedback and coaching

A comprehensive manual with templates for a range of applications

The benefits from attending

By the end of the programme you will feel confident in your knowledge of how to:

Prepare a range of technical and non-technical reports

Write effective emails, notes and short business letters so that their meaning is clear and they are regarded as helpful and supportive by the reader

Topics

Writing business letters- Laying out your letter- The correct use of greetings and closing- Use of headings and paragraphs- Analysing and correcting formal letters- Using correct phrases and expressions for complaints and apologies

Writing professional reports- Targeting the audience and analysing their needs - Focusing the report for maximum impact- Gathering data and selecting the relevant information for the audience - Structuring the writing to maintain readers’ attention - Selecting words and phrases that will aid and not confuse the readers - Editing the report layout for maximum readability- Developing report planning techniques- Getting ownership of and commitment to the report

Using appropriate English language - Formal writing including using the passive tense- Using technical language appropriately- Expressing numbers in charts and graphs in a written context- Expanding given information - Refining the ability to write an effective summary- Correcting common grammatical and spelling errors