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Netcracker Extends Billing and CRM Relationship With Charter

Netcracker Technology announced today that Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its large-scale standardization program.

Charter, the second largest cable service provider in the United States which operates under the Spectrum brand, provides services to more than 25 million business and residential customers across the country. Following the acquisition of Time Warner Cable and Bright House Networks in 2016, Charter is standardizing and simplifying core customer-facing services and processes across the combined business.

Netcracker’s BSS solution provides Charter with CRM, ordering and billing capabilities for approximately half of its expanded customer base. As part of the multiyear extension, Charter will continue to leverage Netcracker’s solution and services to reduce operating costs, support increasing customer demands for complex digital services, and improve and standardize customer-facing services and processes.

“Netcracker’s Revenue Management and CRM solutions give us the flexibility and functionality needed to deliver the best possible experience to our customers as they demand more digital services,” said Mike Ciszek, Senior Vice President of Billing Operations at Charter. “We will continue leveraging Netcracker’s offerings as a means to standardize core customer processes.”

“The cable market is rapidly evolving, with new expectations around the delivery of high-value digital services, increasingly personalized multiservice bundles, and more efficient customer interactions,” said Christopher Finn, General Manager of North America at Netcracker. “As one of the largest cable operators in the United States, these capabilities are of the utmost importance for Charter. We are excited to extend our relationship with Charter and help the company meet these mission-critical objectives.”

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.