Legal Adviser - Wills & Probate

Which? has just celebrated its 60th year of championing consumer rights, we’ve come a long way since 1957 when we first started questioning whether things could be better for consumers.

In 1976, we launched Which? Legal to put that experience and commitment to work helping consumers resolve their day to day legal problems. We have 70,000 customers and our specialist team of expert lawyers provide step by step telephone guidance to help them through a range of legal issues.

We want to recruit more lawyers to meet the needs of the ever increasing number of members to the Which? Legal service, we have also recently been given an amazing opportunity by the Solicitor's Regulation Authority which will give us the chance to improve our offerings to Which? Members. We are all very excited for the future and want the right professionals to join us on this incredible journey.

Are we right for you?

Do you remember why you decided to enter into the legal industry? At Which? Legal the lawyers all share a common purpose, to help people, to empower them to make the right decisions.

A lawyer who specialises in Wills and Probate will be helping our member’s understand what it means to have a Lasting Power of Attorney, what the importance of a will is, how to apply for probate, whether inheritance tax comes into play, to just giving them the reassurance that they are taking the right steps in their personal situation. Our members are comforted by the fact that you are just one call or email away should they need you.

If you like the sound of the variety that the role brings and the fast paced environment, then this could be the role for you! You'll speak with a variety of customers on a daily basis, building rapport and trust and offering expert legal advice.

This role is as much about delivering first rate customer service as it is about offering tailored legal support.

What you'll be doing

You'll provide expert legal advice via telephone and email to our members in order to empower them in taking the next steps to resolve their matters. You'll have a support team screening the initial calls and booking appointments into your diary. The team you will be part of consists of Paralegals, experienced Lawyers and managers to help you as you develop in role and career in Which?

What we expect from you

You must have experience in Wills and Probate. To be considered for this role, you must either:

* a qualified solicitor/barrister; or

* FCILEX qualified

What we'll give you in return

Let's not be modest, our rewards package is one of the best out there. You'll get 28 days' annual leave, an interest-free season ticket loan, life assurance, and a generous pension scheme. We operate a wellbeing programme across all our sites - fancy fruit provided to the office twice a week - we do that as well!

We also have an active Social and Values Committee that organise events in and outside the office, giving you a chance to get to know other people within Which?

No more billable targets or long office hours!

100% support in reflecting on the quality of your practice and identifying your learning and development needs.

What else do you need to know?

* We are in the heart of Bristol City Centre, right near Cabot Circus!

* This is a full time position - 35 hrs per week

* We are looking for those with a passion for doing right by the consumer and delivering excellent customer service

We are happy to consider this role as full time (35 hours) or part time.