Job Description

Your role as Account Manager | Platform is to maintain the company’s relationships with the clients and the team members in order to ensure that Creative and Marketing projects are delivered according to the Client’s expectations.

The team and the other departments will respect your support and the decisions that you will make together, all of which are in the interest of the project’s success.

As Platform Account Manager you will have great responsibility, as the client’s satisfaction depends on your ability to grasp and anticipate their needs, and to correctly communicate these needs to the operational team.

More specifically you will carry out the following tasks:

Maintain the relationships with the clients for Platform projects

Develop new opportunities with acquired customers

Compile project specifications, including the internal briefing

Support the Client Partner in the relations that will define development projects

Gather, organise, and outline data

Coordinate with the Project Manager and the team in order to manage time, budget, and project development

Ensure the quality standards of the delivered projects according to the Client’s expectations

Suggest innovations in the procedures and services within all projects

You will report to the Client Partner.

Profile

This is what we are looking for. There are crucial sets of skills and fundamental traits that we will go through together, while under “nice to have” we have listed some qualities we consider a plus, but not required.

Fundamental Traits

Level of Education: BA, MA

2+ years of experience in the same role

Detail-oriented and deadline-driven. At ease in a fast-paced environment

Team player

Client-oriented approach

The ability to work simultaneously on different projects and independently, under efficient supervision

The ability to grasp the Client’s feedback and report it to the team

Excellent oral and written communication skills, with the ability to explain business and/or technical details to a diverse audience

Passion for Digital Marketing (I keep myself updated on the industry news, I am excited to try the latest trends, I am an early adopter…)

Honesty, perseverance, community spirit, and precision

Crucial Skills

Good knowledge of web and mobile interaction design patterns

Great command of Office Suite or iWork

Confidence with budget balancing and profit & loss management for both the Client and the project

Outstanding storytelling and presentation skills in front of an audience

Effective presentation design skills using tools such as Keynote (or PowerPoint) with taste and attention to detail

Flawless oral and written International English

Nice to have

Experience with the development of online and offline integration projects

Technical background (for instance: former Software Developer)

What we can offer you

We commit to treating people the best way we can, with respect and a professional approach. What follows is our offer. We do not want you to commit to an offer that does not fit you. What you see here is what you get, no secrets.

But most of all: you can do the job you like with a team you’ll be proud of

Workplace & Culture

Caffeina is a Creative Digital Agency. Technology, Design, Creativity, and Marketing are in our genes. Our headquarters is located in Parma, a city only one hour away from Milan and Bologna. Parma has a good work/life balance and a fair cost of living.

The work environment is informal and young (the average age here is 28 years old). Most of all, we value what you can do and how well you do it. We work as a team, we help each other and we grow together, project after project.

Our work philosophy is all about merging well-established, effective solutions with new, experimental pathways. Personal input and suggestions are always highly appreciated, as we consider them to be vital for our growth.

Note

Each job application is evaluated one by one. We use a tool to help us manage the selection process and to communicate with all candidates. Unfortunately, every now and then our answers are filtered as Spam: remember to check that folder as well!

We express ourselves through outstanding projects in order to overcome our most ambitious challenges and let Caffeina grow strong. Do you want to be part of our team?