We were very excited with the results because we rated the highest of all participating companies against the industry benchmark. We received numerous, positive comments from our customers on product quality and service, including those pertaining to our "perfect" orders and our "professional, friendly, and helpful" sales staff.

The following charts show our rating compared to the overall results of other companies that are in our industry.

While we also had a very high standing in 2010 when we last surveyed our customers, we're proud to say that our rating has gone up, in part, as a result of various programs that we've initiated in the last two years in response to that survey. As always, we will continue to do everything that we can to make your purchasing experience the best that it can be.