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Please send proof of payment (screenshot of deposit slip or online transaction) along with order number or product codes to vivi.ip.trend@gmail.com so that shipment can be processed as soon as received to avoid delays.

Main delivery method will be using Pos Malaysia Flexipack (normal standard delivery 3-6 working days with tracking).

Standard rates are RM4.50 for Peninsular Malaysia and RM6 for East Malaysia.

Expedited delivery with Pos Laju (1-2 working days) possible. Please write in or call for more details.

Items will be shipped out via postage within 2-3 work days from payment receipt date.

Postage delivery will take 3-6 working days.

If you reside within Penang Island, you can opt for pickup option for free delivery. Please choose C.O.D. option.

Pickup is available from public sites (malls, office lobby) only.

We do not carry a lot of on hand inventory. So instead, we have an order option for some of our stock items. Please refer to the description portion if order is available and write in or call to inquire about order process and availability of stock.

We guarantee your full satisfaction, therefore we will give you a full refund (excluding shipping cost) or change option if you are not satisfied with any of our items.

To qualify for a full refund or change option, please inform us in writing (e-mail) or call us about your disatisfaction within 7 days of the receipt of your items.

All refund or changes will only be initiated upon the return of the items back to us and refund or new items will be shipped within 3 working days.

Customers will bear the cost for the return shipment and any bank charges that may apply during the refund process.

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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.