Display resolve time as a duration

Display resolve time as a duration

You can display the resolve time as a human-readable duration rather than an integer
representing a number of seconds.

From the Incident or Request form, right-click the form header and click Configure > Table.

The system displays the table form.

From the Columns embedded list, click Resolve
time.

The system displays the dictionary entry for the field.

From the Attributes related list, click
New.

Enter these values.

Table 1. Dictionary attribute values

Field

Value

Attribute

Format

Dictionary entry

Resolve time

Value

glide_duration

Click Submit.

Forms and lists display the resolve time as a number of days, hours, and
minutes.

Note: This attribute does not change the field data
format which remains an integer representing a number of seconds.
Reports and data exports will still display the actual number of seconds
rather than a duration.