FAQs

What is your order policy?

Please submit your order at RedHeart.com, we are not able to process orders via telephone. After you submit your order, you will receive a computer-generated confirmation that your order was placed. Please check your spam/junk folder if you do not see this email within 5 minutes of completing your order. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

We pride ourselves on getting RedHeart.com orders on their way quickly and efficiently. While our average processing time is 36 hours, unfortunately, on occasion, it can take 3-4 business days to pick, pack and ship your order. All orders are picked, packed and shipped on a “first come, first serve” basis, we do not expedite processing times for individual orders.

At this time we do not process backorders. If your item is out of stock at the time of fulfillment we will cancel the out of stock product, ship the balance of your order and issue a refund for the missing product, taxes (if applicable) and shipping upcharge. You will need to place a new order if you still need the item when it is back in stock.

If the item(s) you order are out of stock at the time of fulfillment we will cancel the order to stop the hold on your funds. If you have not received a Ship Confirmation email within 4 business days and you have verified the Ship Confirmation email is not in your spam/junk folder, please log into your RedHeart.com Account to confirm your order is still active. If it has been cancelled, and you did not request the cancellation, we did not have enough of the item(s) you ordered. Please watch for the item(s) to return to the In Stock status and place a new order.

How do I find out what solid colored yarns are in the multi-colored yarns?

Forgot your password?

Go to the "login/register" link at the top of the page. Enter the email address you used to create the account and click "Email Password". The email should arrive in your Inbox within a few moments. If you do not see it within 30 minutes please check your spam/junk folder.

Dye-lots?

Some yarns are dyed in large batches with each batch assigned a "dye lot number". Using a color from the same dye batch assures a color match from skein to skein. Other yarns are spun from fiber that is already colored and are labeled as "no dye lot" yarns.

Unfortunately, we are not able to match dye lots. We do try, but depending on demand, the warehouse can go through several dye lots in less than a week. And when dye-lots are picked through looking for matching dye-lots to complete a single order we unfortunately sometimes end up with a few skeins in each of several dye-lots. If you cannot find the dye lot you were using, the best thing to do is to take some of what you have to the store and try to get the best match. Look at it in natural and artificial light if possible. Work alternating rows with the two different dye lots to lessen the effect of knitting with a second dye lot. Not all stores carry all of our yarns in all available colors so you will need to check with the individual store. You can order any of our yarns in any color online.

Promo codes?

To use the promo code: In your shopping bag of RedHeart.com you will find a place to enter your promo code. Enter the code exactly as posted: no spaces if it is posted with no spaces, capitals/lower case as stated, the letters and numbers have to be correct. The easiest way to make sure it is correct is to copy and paste it into the place and click "Apply".

Promo code not working? Are you sure it is the correct code? If so, then the items in your cart may be on sale and our special promotion coupon codes are for regular priced merchandise only. If there is a minimum buy quantity to qualify for the discount then only regular priced merchandise is calculated toward your minimum total.

Please Note: Please verify that the discount was added to your order by reviewing your order before submitting it to us. Once your order has been submitted, the promotional code can no longer be added. If you submit an order without the promotional code, please email RedHeart.com Customer Service at orders@redheart.com and after your order ships, we can issue a refund for the amount of the discount. If the discount is not there and you have verified that you qualify for the discount, please email customer service at orders@redheart.com.

Discontinued yarns?

All the yarns we have available are located on the site. If you do not find the yarn or color you are looking for, more than likely it has been discontinued. We do not keep a back-stock of any of our yarns; once they are discontinued and sold out they are no longer available through us. You may, however, still be able to find it at your local retailer or even an online discount retailer.

What countries do we ship to??

Can I track my order?

Tracking is available for packages shipped to US, Canada, Australia and United Kingdom destinations only. When your order leaves the warehouse you will receive a "Shipping Confirmation" email. In this email you will find the tracking number for your order. If you click on this number you will be transported to the site of the carrier where you can track your order from our door to yours.

Please note: It may take 24 to 48 hours after your order ships for the carrier to update its tracking information.

Tracking says your order was delivered but you have not seen it?

Please check with other household members to make sure they did not receive it and forget about it. Check with neighbors; it may have been delivered to the wrong address. Call your local post office and request they check for it there. If all of this fails to produce your package, please contact Customer Service at orders@redheart.com.

How does Expedited Shipping work?

Expedited shipping only speeds up the shipping process. We still need time to process and fill all orders. If you choose "2 Day Shipping" the clock starts at the time the carrier service picks your order up from us. When calculating your projected arrival date, please only include business days (Monday-Friday, excluding all US Federal Holidays). If your order leaves the warehouse on Monday it should arrive at your door on Wednesday, Tuesday should arrive on Thursday, Wednesday should arrive on Friday, Thursday should arrive on Monday and Friday should arrive on Tuesday. These are not delivery dates from the time you placed your order; you will receive a "Shipping Confirmation" email when your order is ready to leave our warehouse. Adverse Weather occasionally delays delivery of expedited parcels. Please note we cannot guarantee 2-Day delivery during extreme weather conditions. Deliveries delayed due to extreme weather conditions will not be refunded.

Entered an incorrect shipping address on your order?

Customer Service is available Monday-Friday, 9:00 am - 4:00 pm Eastern time; any voicemail message left and email sent outside of this window will be received the next business day.

Your package will ship to the shipping address you supplied with your order. If your package is returned to us because there is a mistake or missing information in the shipping address you provided, the order will be processed as a return, the merchandise will be returned to stock and you will receive a complete refund for the products only; shipping charges will not be refunded. If you would still like the items you ordered you will need to return to RedHeart.com to place your order again.

If we made the error on the shipping label, we will, of course, pay the reship charges. Please make sure you enter your correct address, suite, and/or apartment number.

Our shippers are aware of all parcels being shipped to individuals. If you are shipping to a business, be sure to supply the name of the business along with a C/O name.

P.O. Box vs. Physical Address We price compare shipping charges with a variety of shippers including USPS, DHL and UPS. If you have a P.O. Box, please enter its information on one address line and your physical address on the second address line; this will help ensure you receive your package in the least amount of time.

2-Day Shipping is available to destinations in the USA only. We ship 2-Day Shipping via UPS; please supply a physical address if you choose this option.

Exchanges?

Unfortunately, we are not able to exchange merchandise purchased through RedHeart.com. If you order something and upon receiving it have decided it is not what you want for whatever reason, please return according to return procedure and reorder any other items you may want in place of it.

Download books and patterns ?

After you place your order and have gone through checkout, you will receive an "Order Confirmation" email and a "Download Instructions for your order" email separately. If you do not receive these within 1 hour, please check your spam/junk email folders. In this email you will find a "Download" link. Click on it and in the File Download box that automatically appears you will need to choose either "Open" (opens file without automatically saving it) or "Save" (saves the file before opening it). You will have 30 days to download and save your pattern/book. After 30 days you will need to re-purchase the pattern/book if you do not have it saved to your computer. If you do not receive your download e-mail please contact customer service at orders@redheart.com. For the most efficient service when sending an email, supply your Name, Order Number, and the reason for contacting Customer Service in the subject line.

Downloadable books are non-refundable.

Method of Payment Red Heart and Coats & Clark are committed to providing the most secure on-line shopping experience possible. Your credit card and purchase are safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how shopredheart.com maintains your privacy and security, please refer to our Privacy Statement.

When you finish adding items to your shopping cart, simply click on Proceed to Checkout and fill in the required information including method of payment. Once your transaction is complete, you will receive an email to confirm your purchase.

Your credit card information is perfectly safe on redheart.com. The personal information you enter when you set up an account cannot be viewed without your Email Address and Password.

Pricing Pricing is in US currency only. Shipping and handling are separate.

Change/cancel an order? Customer Service is available Monday-Friday, 9:00 am - 4:00 pm Eastern time; any voicemail message left and email sent outside of this window will be received the next business day.

Change: We are unable to make changes to orders already in our system. We can cancel the order, at which time you will need to place a new order with the correct items and quantities.

Cancel: If you'd like to cancel your order, please email customer service at orders@redheart.com. For the most efficient service please supply your Name, Order Number, Email/Phone Number, and "Cancel Order" in the subject line. We'll do everything we can to accommodate your request if we receive your request before your order has been processed.

We pride ourselves on getting RedHeart.com orders on their way quickly and efficiently, so the sooner you email us, the better. Once your package has been processed, we cannot cancel your order. When you receive it please return to us at the address below in the Return Policy. However, you will still be responsible for the shipping charges.

NOTE: We may need up to 3 days (excluding weekends and US Federal holidays) to process your order. However, there is a chance that we could have your order picked and processed within hours of the time you place it, making it necessary for you to contact customer service as soon as possible with your request to change/cancel your order.

Sales Tax

Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped.

Email notifications?

Your Order Confirmation email should arrive in your email box within minutes after your order has been completed.

Order Confirmation emails contain the following information:

Billing Information

Shipping Information

Order Number

Account email address

Items and quantities ordered

Subtotal, Discount, Shipping Charges, Order Total

Important information

Your Download email should arrive in your email inbox within minutes after you receive your Order Confirmation email.

Download emails contain the following information:

Order Number

Instructions

Title of book or pattern ordered

Download Link

If, for some reason, you do not get any of these emails, please check your spam/junk folders before requesting copies. Since the "copy" emails will be coming from the same email address this is likely to end up in your spam/junk folder as well unless you have previously accepted email from orders@redheart.comand marked them as safe. If you have not received any of the above listed emails please let us know at orders@redheart.comwe'll be happy to re-send them

Backorders ? We do not hold backorders. We fill hundreds, sometimes thousands of orders every day and while we strive to fill everyone's order efficiently and completely, occasionally the available quantity of an item is not sufficient to fulfill all incoming orders for that particular product. If you place an order for product and we do run out of stock, that item will automatically be cancelled from the order and you will be issued a refund. We do not backorder. If we had to cancel an item from your order, you will receive notification via email with the details of the refund; item, quantity, and amount. This notification will be sent to the email account used to create your RedHeart.com account. If you still want the remainder of your order, please return to RedHeart.com to place another order for the items previously out of stock.

General return policy? Your complete satisfaction is very important to us. Your order is carefully picked and packed. Should you receive an order with an error, simply email us at orders@redheart.com. For the most efficient service supply your Name, Order Number, Email/Phone Number, and we will do our utmost to fix the problem as quickly as possible.

Please package the items, unopened and unused (for yarn this pertains strictly to the paper wrapper around each skein), in a box with a copy of the original Packing Slip or a copy of the Ship Confirmation email.

NOTE: Full refunds will be issued for merchandise returns that have been received within 50 days of the date your order shipped. Shipping charges are not refundable and you are responsible for the return shipping charges. Please allow up to 5 business days from the time your package is received for processing.

Privacy Policy

Last Updated: August 14, 2014

Coats & Clark values your concerns about privacy and is committed to protecting your privacy. This Privacy Statement (this "Statement") applies to the redheart.com Web site (the “Site”) and governs data collection and usage. By using the Site, you consent to the data practices described in this Statement. All capitalized terms used in this Statement and not otherwise defined herein shall have the meanings ascribed thereto in the redheart.com Terms and Conditions of Site Use.

Collection of your Personal Information

Coats & Clark collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Coats & Clark also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Coats & Clark. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Coats & Clark for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.

Coats & Clark encourages you to review the privacy statements of Web sites you choose to link to from the Site so that you can understand how those Web sites collect, use and share your information. Coats & Clark is not responsible for the privacy statements or other content on Web sites outside of the Site.

Use of your Personal InformationCoats & Clark collects and uses your personal information to operate the Site and deliver the services you have requested. Coats & Clark also uses your personally identifiable information to inform you of other products or services available from Coats & Clark and its affiliates, suppliers and distributors. Coats & Clark may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Coats & Clark does not sell, rent or lease its customer lists to third parties. However, Coats & Clark may, in its sole discretion, share your data with its affiliates. Further, Coats & Clark may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Coats & Clark may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or with third party vendors, service providers, contractors or agents that perform functions on our behalf. We request that all such third parties maintain the confidentiality of your information.

Coats & Clark does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your consent.

Coats & Clark keeps track of the Web sites and pages our customers visit in order to determine what Coats & Clark services are the most popular. This data is used to deliver customized content and advertising within Coats & Clark Websites to customers whose behavior indicates that they are interested in a particular subject area.

Coats & Clark will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Coats & Clark or redheart.com; (b) protect and defend the rights or property of Coats & Clark; and, (c) act under exigent circumstances to protect the personal safety of users of redheart.com or the public. Further, if we are acquired by or merged with another company, if any of our assets or substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company.

Use of Cookies

The Site uses cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of "cookies" is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Coats & Clark pages, or register with Coats & Clark sites or services, a cookie helps Coats & Clark to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Coats & Clark Web site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Coats & Clark services or Web sites you visit.

Security of your Personal Information

We would like the information that you submit to us to be secure. Coats & Clark uses commercially reasonable efforts to secure your personal information from unauthorized access, use or disclosure. Coats & Clark maintains safeguards to secure the personally identifiable information you provide on computer servers in a controlled environment. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Please be aware that, despite our best efforts, no data security measures can guarantee 100% security all of the time.

There are also certain steps you should take to safeguard your account and information. For example, where a password is required, you should select a secure password that only you know, and should always sign out of your account and close your Web browser when you are finished. It is your responsibility to protect the confidentiality of your password in order to prevent unauthorized access to your account. You are responsible for all activities that occur under your account and password. You should immediately change your password and notify us if you discover or suspect any unauthorized use of your account.

Children

Our Site is not intended to be used by children under 13 years old. We do not knowingly collect personally identifiable information from, or target our Site to, children under the age of 13. In accordance with the Children’s Online Privacy Protection Act of 1998, if we discover that a child under 13 has provided us with personally identifiable information, we will remove it from our systems immediately.

Changes to this Statement

Coat & Clark will occasionally update this Statement to reflect company and customer feedback. Coats & Clark encourages you to periodically review this Statement to be informed of how Coats & Clark is protecting your information. All amended terms of this Statement shall be effective immediately.

Contact Information

Coats & Clark welcomes your comments regarding this Statement. If you have any questions or comments about this Statement, please contact us via the online form, CLICK HERE.

PLEASE REVIEW ALL OF THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE SITE. THE CONTENT, PRODUCTS AND SERVICES AVAILABLE ON THE SITE ARE PROVIDED TO YOU SUBJECT TO THESE TERMS AND CONDITIONS OF SITE USE AND THE REDHEART.COM PRIVACY POLICY, WHICH IS HEREBY INCORPORATED INTO THESE TERMS AND CONDITIONS OF SITE USE. BY ACCESSING OR USING THE SITE, YOU AGREE TO COMPLY WITH AND BE BOUND BY ALL THE TERMS AND CONDITIONS SET FORTH BELOW AND TO COMPLY WITH ALL APPLICABLE LAWS RELATING TO USE OF THIS SITE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. FURTHER, IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, OR ANY PORTION HEREOF, YOU ARE NOT PERMITTED TO, AND YOU MUST NOT, ACCESS, USE OR PURCHSE PRODUCTS FROM THE SITE. COATS & CLARK RESERVES THE RIGHT TO MODIFY THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE TO YOU, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED TERMS AND CONDITIONS ON THE SITE. YOU AGREE TO REVIEW THE TERMS AND CONDITIONS PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED TERMS AND CONDITIONS.

1. Intellectual Property.

The contents of the Site are protected by copyright, trademark and other intellectual property laws. This Site and all names, trademarks, logos, service marks, graphics, designs, brand identifiers, characters and all other intellectual property appearing in, or materials available on, the Site are the property of, or are licensed for use by, Coats & Clark, and Coats & Clark reserves all rights associated therewith. The use or misuse of any content on this Site, except as provided in these Terms and Conditions of Site Use, is strictly prohibited.

1.1 Copyright.

You may not use the Site, or the materials available on the Site, in a manner that constitutes infringement of our rights or that has not been authorized by us. Unless explicitly authorized in these Terms and Conditions of Site Use or otherwise in writing by the owner of these materials, YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, SELL, CREATE DERIVATIVE WORKS OF, EXPLOIT OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE WITHOUT WRITTEN PERMISSION OF COATS & CLARK. However, you may print and/or download individual pages of the Site solely for your personal, non-commercial use, provided that (a) you do not modify any page or change or delete any copyright or proprietary notices from the materials on any such page within the Site, and (b) these Terms and Conditions of Site Use and any notices in such pages regarding use or ownership are included with reproduced or stored pages.

1.2 Trademarks.

RED HEART, TLC, AUNT LYDIA'S, SUSAN BATES, J. & P. COATS, ROYALE, SOUTH MAID, COATS, COATS & CLARK and other trademarks and service marks used in the Site are the exclusive property of, or are licensed for use by, J & P Coats, Limited, or one or more of its direct or indirect parents, subsidiaries, affiliates or licensors, and such parties reserve all rights associated therewith. No rights to the use of these trademarks or service marks are licensed by these Terms and Conditions of Site Use.

1.3 Changes to the Site.

Coats & Clark reserves the right, at any time in its sole discretion, to modify, suspend or discontinue the Site, any portion thereof, or any service or product offered through the Site, with or without notice. We also reserve the right to charge fees in connection with the use of the Site, and to modify or waive any fees charged in connection with the Site. You agree that Coats & Clark shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service or product offered through the Site.

1.4 Site Transactions.

Coats & Clark reserves the right to refuse, limit or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

2. Use of the Site.

You understand that, except for information, products or services clearly identified as being supplied by Red Heart, Coats & Clark and its affiliate brands, Coats & Clark does not operate, control or endorse any information, products or services on the World Wide Web in any way. You may establish a hypertext link to the Site provided that the link does not state or imply any sponsorship of your site by the Site or by Coats & Clark or Red Heart Yarns. To the fullest extent permitted by law, Coats & Clark disclaims any warranties for viruses or other harmful components in connection with the Site. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. COATS & CLARK PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY REPRESENTATIONS, ENDORSEMENTS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED,(INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE OR NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SITE OR ON THE WORLD WIDE WEB GENERALLY, AND COATS & CLARK SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SITE OR ON THE WORLD WIDE WEB GENERALLY. COATS & CLARK DOES NOT WARRANT THAT THE SERVICE PROVIDED THROUGH THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF THE IMPLIED WARRANTIES REFERRED TO HEREINABOVE; AS SUCH, THE DISCLAIMER ABOVE REGARDING IMPLIED WARRANTIES MAY NOT APPLY TO YOU IN THIS RESPECT.

2.1 LIMITATION OF LIABILITY.

IN NO EVENT WILL COATS & CLARK OR RED HEART BE LIABLE FOR (I) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE OR THE PRODUCTS OR SERVICES PROVIDED BY THE SITE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SITE, OR DOWNLOADED FROM THE SITE, OR THE CONTENT OF ANY OTHER SITE OR SITES LINKED TO THE SITE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE, EVEN IF COATS & CLARK OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE OR THE SERVICES PROVIDED BY THE SITE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES; AS SUCH, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, COATS & CLARK'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

2.2 Related Websites.

Coats & Clark and Red Heart make no representations whatsoever about any other Web site which you may access through the Site or which may link to the Site. Any links provided on this Site are provided as aids to help identify and locate other resources that may be of interest to you, and they are not intended to imply or state that Coats & Clark is associated with or sponsors the owners or publishers of such resources, or that Coats & Clark is authorized to use any logo, copyrighted symbol, tradename or registered trademark that may be shown in the linked Web site. A link to another Web site does not mean that Coats & Clark or any of its affiliated brands endorses or accepts any responsibility for the content, or the use, of such Web site. Coats & Clark has no control over such Web sites or resources, and you acknowledge and agree that Coats & Clark is not responsible for the availability of such external Web sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Coats & Clark assumes no responsibility for the content, privacy policies or practices by such third-party Web sites. By using this Site, you expressly waive any rights, claims or liability against Coats & Clark from your use of any third-party Web site.

2.3 Security.

You shall not violate or attempt to violate the security of the Site. Violations of system or network security may result in civil or criminal liability. Coats & Clark reserves the right to investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting customers who have participated in such violations.

2.4 Right to Access

In order to use the Site, you must be fourteen (14) years of age or older. By using this Site, or by registering with Coats & Clark, you represent and warrant that you are fourteen (14) years of age or older.

2.5 Colors.

We make every effort to display the colors of our products as accurately as possible; however, we cannot guarantee that your computer's display of any color will be accurate.

2.6 Site Errors.

There may be information on our Site that contains typographical errors or other errors that may relate to products, descriptions, pricing, promotions, availability, or offers. We reserve the right to, at any time and without prior notice, correct any such errors and to correct information or cancel orders for any and all such inaccurate information, including but not limited to after an order has been placed.

3. Indemnification.

You agree to indemnify, defend and hold harmless Coats & Clark and any of its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions of Site Use (including negligent or wrongful conduct) by you or any other person accessing the Site on your behalf or at your request.

4. Third Party Rights.

The provisions of paragraphs 2 (Use of the Site), and 3 (Indemnification) are for the benefit of Coats & Clark and any of its licensors, distributors, agents, representatives, third party information providers to the Site, other third party service providers, including any resellers, distributors, service providers and suppliers thereof, and any of the foregoing entities’ respective officers, directors, owners, employees, agents, partners, contractors, representatives, licensors, suppliers, successors and assigns. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

5. Termination.

We may cancel or terminate your right to use the Site or any part of the Site at any time without cause and without notice to you in our sole discretion. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms and Conditions of Site Use shall survive any such termination or cancellation. Coats & Clark may also, in its sole discretion and at any time, discontinue providing the Site, or any part thereof, without notice to you. Further, you agree that Coats & Clark shall not be liable to you or to any third party for any termination of access to the Site.

6. Red Heart Facebook Terms & Conditions

At Red Heart we've been a family for over 75 years and we have no intention to change. You, our fans are part of that family and our Facebook page is a place for us all to talk about our products and promotions. Therefore, we reserve the right, in our sole discretion, to take down photos, comments and other material deemed 'non-family oriented' by the Red Heart and Coats & Clark teams. This includes, but is not limited to, vulgar language, disturbing photos, angry or aggressive behavior toward fellow fans, famous fans or our team members, and posting anything in violation of any intellectual property right of another. If someone persists in offensive behavior or continually violates any of our house rules, we may block that person from further participation on our Facebook page or on any other social media platform operated by Coats & Clark. So please, just remember to respect your family.

All users must comply with Facebook's Terms of Use and Terms of Use for the Red Heart Facebook Page. RED HEART does not monitor every posting of user content on the Red Heart Facebook Page. RED HEART expects, however, that users will not post any materials that fall into any of the following categories and we may remove any materials that:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;

Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer;

Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; and/or

Falsify the origin or source of software or other material contained in a file that is uploaded.

7. Miscellaneous.

The Site is operated and controlled by Coats & Clark. Your viewing of any materials on the Site constitutes your approval of these Terms and Conditions of Site Use and consent to jurisdiction in a court of competent jurisdiction in the state of North Carolina, United States of America, without giving effect to any principles of conflicts of laws. You agree that any legal action or proceeding between Coats & Clark and you for any purpose concerning the Site or these Terms and Conditions of Site Use or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction in the state of North Carolina. You agree that any cause of action against Coats & Clark arising out of or related to the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action shall be permanently barred. Coats & Clark's failure to insist upon or enforce strict performance of any provision of these Terms and Conditions of Site Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms and Conditions of Site Use. Coats & Clark may assign its rights and duties under this Agreement to any party at any time without notice to you.

Returns

Return Policy

Please package the items, unopened and unused (for yarn this pertains strictly to the paper wrapper around each skein), in a box with a copy of the original packing slip or a copy of the Ship Confirmation email and send them to;

Red Heart Returns 165 Cottage Grove SW Grand Rapids, MI 49507

NOTE: Full refunds will be issued for merchandise returns that have been received within 50 days of the date your order shipped. Shipping charges are not refundable and you are responsible for the return shipping charges. Please allow up to 5 business days from the time your package is received for processing.