WorkCentre 7120 with error "The Supplies Plan is unknown. Print services are disabled".

I have one of our customers has install one of SOLD toner "genuine" Xerox purchased from our official distributor and the customer complaint that when he install this toner, the photocopier has stop to working.

The photocopier is locked and ask for Supplies Plan. The photocopier still show "Sold" in configurations. For curiosity, we tried an Meetered toner and the photocopier not recognized the toner. With the SOLD toner, the photocopier shown 100% in toner, but still locked.

We call severals Xerox ressources, unfortunaly, nobody has seen that issue before. We we're transfered to many departements without found someone can told us how resolve that Supplies Plan Unknown.

We only sell a toner to this customer and we're getting stuck with that issue.