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This is an exciting opportunity for a passionate individual who is interested in social justice, social change, innovation, and collaborative work. e4c’s supportive housing programs provide housing for people in the middle of life transitions, looking for stability, recovery, and a better life. In your role you serve people who, due to histories of trauma and related mental illness and addictions, need enhanced levels of housing support.

The Crisis Intervention Worker position reports to the Site Manager, and provides key support to the housing program. The role is to foster a safe and supportive environment tailoring crisis intervention supports to meet each person’s specific needs.

e4c’s supportive housing programs operates on the cycle of the day, drawing inspiration from the recovery motto of “one day at a time”. The model provides wrap around team staffing that includes clinical supports with a community-based approach, of recovery and sustained wellness of the resident. The Crisis Intervention Worker oversees the nighttime shift, and is responsible for key response and decision making during crisis situations. The focus of this shift is taking care of the residents, and building in safety measures that allow people to rest.

Hours:4 shifts on 4 shifts off: 10:00pm to 8:00am

Why Join Our Team

Build relationships and connect people to the work we do.

Engage with individuals in meaningful opportunities, which positively impact those we serve.

Be a part of a supportive team, dedicated to professional and personal growth.

In Your Role You Will

Crisis Intervention Support

Support residents to self-regulate risk behaviors, and to re-assert emotional control.

Support staff in de-escalating crisis situations via the phone or in person, responsible for crisis decision making authority while on shift.

Delegate follow-up tasks to house staff as needed while on shift.

Enact emergency maintenance as required.

Accompany and support residents at the hospital or other treatment centers.

Crisis Intervention: Strong crisis intervention/de-escalation training/skills. Ability to remain calm in crisis situations. Ability to work in high pressure and stress situations on a regular basis.

Empathetic Outlook: The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.

Communication: Comfortable communicating formally, informally, in groups and one-on-one. Able to obtain and share information, ideas, and problems. Able to ask for advice, support and accept feedback

Relationship Building: Able to build formal and informal professional relationships. Fosters respect and reciprocity with participants/tenants, team members, other e4c personnel, external service providers and community members

Accountability: Able to define expectations for self and others and to act to fulfill these expectations. Able to self-reflect, monitor and correct one’s own actions, as well as others’ actions)

Integrity and Ethical Behavior - a clear understanding of ethical and practices. Aligns behavior with an ethical framework.

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