Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization, technological change and process based change initiatives.

It has been said that “change is the only constant.” Yet, many business improvement and transformation programs fail to deliver their expected business results. The root cause of failure in up to 70% of such programs is due to the inherent lack of ability of people to manage the impact of changes on their project and organization. This course on Organizational Change Management (OCM) is designed for participants who wish to understand the fundamental concepts of organizational change and want to sharpen their skills in developing and guiding a change management program. Reorganization, technological change and process based change all require OCM techniques for successful implementation.

Through exercises, a case study and practical examples, participants will take away a clear understanding of the dynamics of organizational change, and come to appreciate the linkage between OCM and BPM. You will gain insight into the success factors in leading change; including, creating a compelling case for change, using templates for environmental and stakeholder assessments, and the key elements in planning and executing a communications program. You will come to appreciate the different ways of assessing readiness and monitoring the success of your change program.

Anyone wanting to gain a better understanding of organizational change management concepts, strategies and methods in order to improve the success rate of transformational programs or process design initiatives will benefit from this course on OCM.

Course Outline:

Introduction

Types of change

Success factors

OCM Fundamentals

History of OCM

Leading change

ADKAR

OCM in practice

Key templates

Key assessments

BPM and Change Management

OCM by phase

Summary

Unique Value of Course:

Learn the contribution of key thought leaders in Change Management

Work on a real world case study to practice concepts and application

Participate in interactive discussions and exercises to reinforce the concepts

Gain insight into the central role of OCM in BPM

Objectives:

Gain an understanding of OCM concepts and techniques in change management

Articulate best practices in the launch and execution of a change management program

Gain a hands-on perspective on change management

Understand the use of key assessment tools and templates and communication plans

Be able to guide effective change programs in large scale change as well as BPM projects