Mobility is more than a device: understanding complexity in healthcare with ethnography

Monday, 16 Sep 2013, 15:40 to 17:20

Anna Wojnarowska

Experientia

Nancy Vuckovic, Intel; Todd Harple, Intel; Gina Taha, Experientia

This case study on mobility in healthcare demonstrates how ethnography and design research helped Intel meet the business challenge of redressing market share. Ethnography enabled the team to assess the interplay between mobile devices and other hospital technologies, understand how they fit within or subverted existing practices, and document positive and negative features of the technology. Our deliverables not only answered the direct business question, but also expanded the scope of possible solutions