ServiceDesk Plus MSP: All-in-one Help Desk Designed Specifically for Service Providers

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

Features:

IT Project Management

ServiceDesk Plus MSP is a perfectly integrated solution that combines IT Help Desk with Project Management and allows you to structure your projects, teams and workflows irrespective of the size of the projects!

CMDB

It's no secret that an easy to use and a solid configuration management database is a must to track and manage the entire IT assets through their lifecycle. Which is why many enterprises are now increasingly implementing a CMDB.

Automated Billing

Billing feature in ServiceDesk Plus - MSP lets you to enable the managed services business model through accurate billing for multiple accounts, so you no longer need to juggle with multiple tools and manually track and bill for services rendered.

Agent based scan

Deploy agents on your assets and have them scan asset information. Agents can scan for changes in assets at periodic intervals and push changes to ServiceDesk Plus ’ MSP. Agents also allow you to make remote desktop connections instantly.

Technician Auto Assign

Reduce the burden on your helpdesk coordinator and assign incoming tickets automatically. The auto-assign functionality automatically assigns tickets to technicians based on their availability and access to tickets.

Service Catalog

Showcase the IT services offered to users from your different accounts. Service Catalog improves the operational efficiency of your helpdesk technicians by managing the service delivery process from approval to fulfilment.

Account Management

Provide services for multiple clients and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more.

Asset Management

Manage and control each of your clients’ IT and Non-IT assets remotely and transparently with the Asset Management Module specifically designed for Managed Service Providers.

Incident Management

An Incident is any event which causes, or may cause, an interruption or a reduction of the quality of the service offered.The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.

Problem Management

problem management in ServiceDesk Plus - MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.

Change Management

With the Change Management in ServiceDesk Plus - MSP implement changes in a controlled and structured environment which reduce the impact in systematic approach. This change management process goes through a complete approval cycle depending on the type of change.

Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily.

Reports

Get the visibility and control over your customers' accounts using a wide range of reporting options - more than 100 Canned Reports, flexible Custom Reports, easy-to-view Flash Reports and so on.

Rebrand - Personalize your Account

Transform the Labels and Logos for each account and provide a personalized/professional look and feel.

Purchase & Contract Management

Know what is being purchased for each account along with the expenses and relate them directly to CMDB using our feature-rich Purchase and Contract Management Module. Set notifications to be alerted about the contract expiry.