1. Request for return via online2. Login into your 11street account as follow: My Page&gt View orders3. Look for the order you wish to exchange/ return and click on “Request Return”. 4. Choose your reason for return and if you are requesting for an exchange, please specify your replacement. 5. For refund, select your refund method.6. Finally, click on “Request Return” and your request will be investigated. You will be notified on the approval status via email and SMS. RETURN SLIP 1. Upon receiving approval status, fill-in the return slip with your order details. 2. If you are returning your item(s) for EXCHANGE, please indicate size and/ or colour in the box under Exchange.

DROP OFF1. Pack the item(s) in its original condition along with return slip in a secured plastic bag/box.2. Drop it off at nearest Pos Laju.3. You will be notified once your parcel has been received and processed by 11street.

TERMS & CONDITIONS :

RETURN POLICY 1. All unused items must be returned in their original packaging with tags attached within 14 days upon receipt. 2. Kindly return your parcel to this address (walk-ins to our warehouse is not allowed). Return Dept. (11street)Istore Isend Warehouse No 22, Jalan Meranti Puchong,D'25 @ Meranti Puchong 47120 Selangor Malaysia

VOUCHER USE Please take note that ALL coupon, discount and promotional codes are non-refundable and non-exchangeable.

REFUNDTotal amount paid for return item(s) will be refunded. Processing of replacement/exchange/refund will be inspected as per 11street return requirement. Return that are not meet our return policy and instruction will not be processed and will only returned at buyer expense.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0011 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.