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User Reviews

05/20/2016
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An OurParents User Writes:

Was transferred from Winter Haven Hospital Saturday afternoon with difficulty walking had a pinched nerve in my back and awaiting surgery. The nursing staff had assumed I had already had surgery not checking looking to see.The room location was noisy, food was barely eatable, staff was inefficient, did not administer all my pills I was needing, a bath was scheduled and never received had to bath myself, told the Doctor who I had not seen for two and half days I wanted to be discharged the CNA know but no one else had any knowledge of it. Would I ever go back ( NO) WOULD I RECOMMEND ( NO) nice place but not for health care way under staffed could have gone to Life Care but my Doctor had it assigned to Astoria ( no comment) was asked if I needed equipment for home told them what I needed was told it would be there by next day never received, called about it no one had any idea nor information great follow up. Came home and had my surgery the following Monday, think twice before putting a loved one in this facility.

I am very passionate about this facility. My grandmother can't be alone by herself all day any longer and it is difficult for the rest of my family to go visit her at all hours of the day. With the 24 hour nursing care it makes it easy for my grandma to have the care and support she needs. She tells us that the nurses treat her very well. So grateful to have found such a great facility with such a caring and compassionate staff!

My grandmother recently transferred here and the management was key to a great transition- they have really turned her situation into a loving wonderful happy place for my grandma to live. Great food as well!

Transitioning my grandmother from living at home to independent living was a challenge. When she was diagnosed with Alzheimer s Disease we knew that things would be difficult, but over time it just became impossible for us to keep up no matter how hard we tried. The people at Astoria have been so helpful with her. We were nervous about leaving her with people who she didn't know, but after only a few weeks she seemed to be much happier than she had been at home. Words could not express how thankful we are to have found her such a great home! Thank you so much!

I recently needed to find a rehab center close to home for my grandma. It is very difficult for my siblings and I to take off work everyday to take her to her to her appointments. We feel very blessed to have found such a great place that we trust to take care of our grandmother! We leave her at her appointments knowing she is in great hands, and she is healing very quickly!

So happy that we found an assisted living facility for my grandma. It was getting so difficult for my family and I to take care of her everyday. We are very blessed this facility has made her feel so at home. Thank you to all the staff, we couldn’t think of a better place for her!

I recently needed to find a rehab center close to home for my grandma. It is very difficult for my siblings and I to take off work everyday to take her to her to her appointments. Not only is the facility close to her home and My work but it was the cleanest facility that we toured! We feel very blessed to have found such a great place that we trust to take care of our grandmother! We leave her at her appointments knowing she is in great hands, and she is healing very quickly!

My grandmother is so happy at Astoria! It took awhile to convince her to go into a nursing home but, she told us she feels very comfortable and all of the nurses and staff treat her like family. My family and I are so blessed to have found such a great place for her. Thank you Astoria!

Such a great facility. My step dad had knee surgery recently and Astoria was able to help him out so much. His recovery was faster than expected! Thank you so much Astoria my family really appreciates you and your great staff!

Response:
This is a great facility and the staff if very attentive. I've never had a bad experience when it comes to their care.

I just recently graduated from nursing school and I am really interested in working in a rehab center. I have been visiting facilities all over the winter haven area and Astoria Health and Rehab was by far my favorite facility. The staff was so friendly and great with the patients. I could see myself working in this type of environment I will definitely recommend this facility to any family or friend.

I was able to take a tour of Astoria Health and Rehab and it was a very nice place. All of the nurses were very helpful in answering my questions and the residents I saw were all happy and content with their environmental. It smelled nice and it was all very clean. Overall I enjoyed my tour and would suggest that if anyone reading this to check out Astoria, you or your loved one will not regret it.

I used to work with Astoria...I can honestly say it was a great establishment. The residents were the sweetest people I've ever met and I enjoyed spending time with my coworkers/patients. If I hadn't moved out of the city I would still be working there today. I would recommend Astoria to my friends & family any day :)

The staff at Astoria health work so hard on meeting the patient's needs. Staff is short at times, but they make up for it by working extrememly hard with the help they have. My family member is in Astoria health and has been there for a couple of years, she loves it. There are always activities for them to go to. The food always smells and looks good to me. I've even tasted it a few times and it tastes pretty good. Overall, Astoria health staff works hard to take care of ALL the residents. I would recommend this place to anyone!

Astoria Health has done wonders for my grandmother. It is always a tough decision putting a loved one in a home. Hamilton made it a smooth transition for my grandmother and our family. Astoria Health has a facility that is always clean and the staff is always friendly. The staff tends to my grandmothers every need and we could not appreciate that more. We know as a family that when we leave after visiting our grandmother that she is in safe hands. Thanks Astoria Health for all that you do. Keep up the great work!

I have family in Florida and a great aunt that has, out of pure stubbornness, fallen and broke her hip doing something she should not have been doing in the first place. She is doing rehab now here at Avon and I have recently talked to her on the phone and she says she likes it here and enjoys all the lovely nurses and loves the attention she always gets.

My grandmother was recently admitted here and I must say that my family and I have never been more impressed! Not only is the facility beautiful and very inviting, the staff is so friendly as well! The moment we walked in we were greeted by the receptionist and staff members, and helped right away. The facility was full of life; activities were being held in the activities room! well equipped, and spacious! We are very happy with our choice, and so is my grandma!

I am so happy that I was able to find somewhere I could post a review for Astoria Health. They are so amazing. I have two different relatives that have been with this center and they both turned out to be fantastic. Thank you so much for the care and support you gave my family!

Very nice place! I was very impressed with the staff here. I did my internship with these guys; good people. While its not the Waldorf, [and there are too many glue-factories as it is] but they got it where it counts. A good value for what they provide to the residents. Polite, competent staff; & that aren't afraid to answer honestly. When my time comes, I wouldn't mind to check in myself.

My mom stayed here. I am not sure whats with the bad reviews but she loved being here. The place is beautiful. They are always welcoming to visitors and treat your family as if they were their own. Great place! Go see it for yourself!

ASTORIA HEALTH AND REHABILITATION CENTER is an average sized, for profit, nursing home with 120 beds based in Winter Haven, FL. At last check, the facility had 94 residents indicating that it is 78% occupied which is about average within the state of Florida. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Astoria Health And Rehabilitation Center, was 2 stars, which is a lower rating than 62% of nursing homes in Florida. Important to note that this facility has recently improved and has gone from 0 stars to 2 stars.We have compared the detailed Medicare data for Astoria Health And Rehabilitation Center with other senior care providers in Florida. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 01/20/2012. To view the full report for this facility, and to understand more about its Medicare rating, go to here

Astoria is not a place to put someone you love or even despise for care. It is a shame that such useless people are working in such a nice facility. I hate to think how many residents have died due to their negligent care that occurs at Astoria. The management team is useless in making sure that appropriate care is given to residents. Most CNA's are as lazy as can be and have no compassion or respect for the resident. The few good CNA's they have kill themselves taking up the slack for the lazy ones and usually wind up burning out or quitting. This facility is out for one thing and one thing only, how much money they can make with the least amount of care given to it's residents. Management has their head in the ground, refusing to acknowledge that they are providing inadequate care. If you want to know an unbiased review of this facility and if they meet the minimum requirements by law for care, just visit the Agency for Healthcare Administrations website and check on how many times this facility has had complaints filed against them in the year and half that they have been open and how many of those complaints were found as valid and in violation of state and federal regulations. Why they have not been forced to close it's doors by now is beyond me. Management and Owner's of this facility should be ashamed of themselves for the poor care that they allow to happen at this facility.

Response:
This review is dead on. Think twice before putting anyone here. Even some of the nurses are rude and uncaring. It is a shame

Response:
Simply amazing, your review has no weight.

Response:
Actually this is a very accurate review. My father admitted with no contact info, even though he lived at adjoining facility. When he fell no one told us. They lost his glasses , gave his personal wheelchair to another patient so he was stuck in bed. The food was always cold but then they reported he had no appetite. Place was always understaffed. My mother had to visit 10-12 hours a day to ensure his care.. Management never returned phone calls and PT said he'd never be well enough to leave. He did leave and lived happily another year. But he begged us not to put him back in that place.

Very understaffed , no leadership.My mother was there for a week before we got her transfered.Had to make many calls to facility before any one answered the phone so I could talk with my mother. One time I called the kitchen answered. when the transport company came to tranfer her to a new facility which had been pre arranged they held that process up for close to two hours,cofusing her and putting her at new location at around ten o'clock in the evening. Not a place to have your loved one and keeping your own piece of mind know that they are being cared for. They have to up thier game 300%

DEFINITE STAFFING ISSUES FOR THIS FACILITY. CNA'S DONT SEEM TO WANT TO DO THEIR JOBS, MOST ARE OKAY, BUT SEVERAL JUST WANT TO DRAW A PAYCHECK. COMPASSION IS LACKING IN A LOT OF THEM. HAVE TO FIGHT A CONSTANT BATTLE FOR MY PARENT TO GET THE CARE REQUIRED. WHATEVER HAPPENED TO GOOD CUSTOMER SERVICE OR JUST PLAIN CARING FOR A LESS FORTUNATE INDIVIDUAL?

OFF TO A SLOW START IN GETTING INFORMATION OR HAVE RETURNED PHONE CALLS ABOUT PARENT. PLACE IS VERY NICE AND CLEAN BUT STAFF NURSES WILL NOT RETURN CALLS AND SOCIAL REPRESENTITIVES ARE SLOW TO RETURN CALLS. HOPE THEY IMPROVE.

Astoria Health And Rehabilitation Center, located in Winter Haven, Florida provides the following services: Nursing Home and Short Term Care. It accepts the following payment methods: Medicare and Medicaid. Astoria Health And Rehabilitation Center has received 2 stars from Medicare and an average user review rating of 4 stars. Astoria Health And Rehabilitation Center has a very good hospital, Winter Haven Hospital, located nearby, which scored a 84 out of 100 in its most recent Medicare review. The Astoria Health And Rehabilitation Center's nearest hospital is 3 miles away. The zipcode (33880) in Florida, where Astoria Health And Rehabilitation Center is located, has a below average safety rating based on recent crime statistics. A more detailed description of the types of care for Astoria Health And Rehabilitation Center can be found here.

ASTORIA HEALTH AND REHABILITATION CENTER is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.