5507 Roosevelt Boulevard, Jacksonville, FL 32244, United States

(904) 389-7010

Rating:

Complaints:

BBB:

Ripoff Beport :

Complaints Board :

Reviews List

att.com

1

AT&T Sucks...
@2010-03-24

I am writing this email to illustrate the events that have taken place with AT&T since November of 2009. In November of 2009 I decided to change my internet service provider to AT&T for a few reasons. AT&T costs less than my previous provider. I could take advantage of the "Bundle Package" which would bundle the two costs of my internet service and cell phone service and I would receive a 10% discount on the bill.

att.com

1

chatty cathy2
@2014-10-16

METRO ATLANTA, GEORGIA -- Like most people, I've dealt with AT&T on and off for over forty years as a residential customer. After numerous complaints about my internet service, and time consumed with tech, unplugging and re-plugging the modem to correct interruptions in service, I contacted another provider. I arranged for new service with another provider and then contacted AT&T and arranged for my service with them to be disconnected in a seamless operation to maintain my telephone number while receiving alternate internet service.

att.com

2

Elaine
@2013-06-22

CALIFORNIA -- I decided to order Uverse on my land line at my home. It was new in the area, so I was surprised that the representative said it was available, and could set me up with a seemingly great price of $120 a month for 12mb Internet, unlimited home phone, and 200 channels after the introductory discounts. We discussed at length what I would and would not be getting and I confirmed multiple times that my land line number was to be used and what my address was. The installation was set up.

att.com

2

missmasti
@2012-04-20

I would have never imagined in my wildest dreams that I would be as disappointed and dissatisfied as a consumer with ANY business as I have been with AT&T. I have had issues from the time of my contract inception in December, and have called at least 10-20 times a month since to address billing errors and discrepancies, service failures and even dishonest statements that were presented by AT&T representatives. Will explain the dishonesty, rudeness, service issues and manipulation with a few of the anecdotes that I've come along with my 4 month experience with AT&T:

att.com

1

R
@2013-10-30

HOUSTON, TEXAS -- I wish to complain about the level of service at AT&T. It's bad. My Blackberry 9900 (BB) was purchased in February 2013, so it's currently under the one year warranty. October 19th I went to an AT&T store in Napa, CA to replace my malfunction BB, and was told to go to Device Support Center and they would be happy to help.

att.com

1

scott24977
@2009-05-12

I worked for a federal law enforcement agency and some of the thing I have used against AT&T was to find out if you live in a two party or a one party notification state and record their phone calls when you deal with them and over the phone. Always get the full name of the party on tape. Always make them give you an estimated cost of the services each time you enter in to a new agreement with.

att.com

1

tbaber
@2012-04-07

INDIANAPOLIS, INDIANA -- March 5th 2012, I saw an online offer from AT&T and I wished to add home phone line service to my existing internet account. I placed online order and after receiving the email confirmation, I wanted to check the order status online but couldn't login with the code provided. I called AT&T to inquire about it and was told that due to an error in the order, it didn't get processed and she would be happy to place the order via phone.

att.com

1

WindMan
@2013-09-02

SEATTE, WASHINGTON -- This company is really, really stupid at all. First they make promises that they don't keep. Secondly and most annoying thing is that, some associates, especially the one on the phone does so many things that makes you happy just for the sake of making you happy. Then you think everything is fine and you will call some other time for some reason and the associate this time tells you that they can't do what the other associate did for you last time and he has no clue at all.

att.com

1

ylugo794193
@2014-10-20

OVIEDO, FLORIDA -- I am writing regarding the above number associated with the "free" hot spot I was practically forced to take home with me when I upgraded from my trustworthy flip phone to the Samsung Galaxy S4 last summer.

att.com

1

Zeke
@2013-08-10

COLUMBIA, SOUTH CAROLINA -- I've been with AT&T for 6 years now. It all started when I got sick and tired of paying BellSouth $30 for dial up access through AOL. When I moved to a new house I accidentally dropped my desktop computer's CPU and broke beyond repair. I already thought about high speed internet before, but my old computer couldn't handle it so when I got my new one I did decide to look into it. AT&T seem like the best price for the best speed, so that's when I signed up and the nightmare begins.

att.com

77

+Kimberly Kurimski
@2014-05-07

Traditional cable and telecom companies are expanding their offerings to include home security systems and AT&amp;T was one of the first with their Digital Life package. With two starter packages and five add-on packages, you can turn your home into a secure sanctuary - or so they say. Packages include 24/7 monitoring and systems are installed by a professional so you don't have to DIY your alarm installation. We will get to the bottom of their offering as we dig into our AT&amp;T Digital Life Reviews. AT&amp;T Digital Life Review The biggest unknown about AT&amp;T Digital Life is whether&hellip;

att.com

1

beux
@2015-10-30

I detest you the most of any AT&T. Your lack of drive, your lack of skills in customer relation have torn to shreds one of the past's greatest communications company. The generation of "I don't knows" or "I can't" have made retail transactions a horrid experience. You are paving the way to a future of automation. Killing jobs for not just yourself but for many others as well. Management holds a stake in this as well. Either stop trying to excel in technology so quickly or create better job training so your employees have an actual clue to what they are doing. I do not use the word hate often but I have been let down more and more each time. It is completely inexcusable for you to destroy faith in your consumers. You tear at the foundation your predecessors worked so hard to build. I am not exaggerating when I say you disgust me. Employees have become ignorant in what value means, not only to potential consumers but most importantly to your current ones.

att.com

1

Bill
@2015-10-24

I live in Pensacola, Fl and my wife and I were at the AT&T wireless store on the corner of Bayou Blvd. and 9th Ave. Upon arrival the greeter opens the door, writes our name down and looks up our account, and puts in the wait queue. While waiting we are browsing the new phones and my wife wanted an iPhone and I was willing to go cheap so she could get what she wanted. She is, of course, non-tech savvy at all and while looking at the new iPhone 6 unplugs the USB cord (and yes she does know what that is) and the alarm system goes off. Person after person come look at it and we are embarrassed of course, then one comments it was already broken and after several minutes they stopped the alarming and fixed what should have been fixed already. Already red-faced, we can let that go. We continue to wait and look around.

att.com

1

Brent
@2015-11-02

We recently inherited a home in metro Denver. We cannot make a phone call, send a text message or call 911 from anywhere inside our home. I contacted AT&T and they said it was our problem and the only way to fix it was to purchase a special piece of equipment from them and pay a monthly fee to use it. We have to pay more money to use our cell phones? Our monthly bill is already outrageous. We have 2 lines, with very low data use and pay $150.00 + monthly. The Denver Police Department said AT&T has to provide us with 911 service. AT&T said the DPD did not know what they were talking about.

att.com

1

charles
@2015-11-04

So I decide to switch wireless carriers and save $100 per month. I have a 6 yr-old phone, not under contract, and owe nothing on my service. Problem is that it is still locked into AT&T. I call customer service and answer 20 questions then they tell me to go online and fill out request form. I do that and then had to wait for a test message. I get the test message and have to click to verify that I made the request to unlock. Was told I would have to wait for the code. Got a message that the account holder information I provided didn't match their records. Geeeeeez. I was a customer for over 20 yrs before they decided to rape me. #AT&Twirelesssucks.

att.com

4

craig
@2015-10-29

AT&T has a way of making everything work in their favor. Had a cell phone, bill 43$. Was told I had to drive to a store to pay the bill. I said I would mail it. By the time I went and got money order they shut my phone down. Was told I broke contract and bill went to 459.00. They broke contract, not me. Now my DSL service, started out at 14.95 a month for high-speed internet, unlimited. All of a sudden I start getting bills for using too many megabits. Bill was never what it was suppose to be, over charged constantly. Phone call after phone call with promises but nothing ever happened. Told them to shut it down after more than five years of **. Paid my bill at that time, already received another bill for over 100$. These people and this company needs to be investigated for fraud. They do anything they want. Who regulates what they can do? They live to ruin people's credit.

att.com

1

d. t.
@2015-10-27

Have spent hours since changing from U-verse TV to DirecTV, and changing to wireless home phone. They did not get much right, charged me for TV even though I had DirecTV, so much else. Now hours spent trying to reset my online account with their agents and still cannot access my account even though the agent says my ID and I put that in and it says it is not right and even after they gave me a new password. Nothing works, just saying. Beware of AT&T and check your charges.

att.com

1

Daisy
@2015-10-28

When my husband renewed a new contract, our TV connection started to get disconnected many times. It's really frustrating since this is the only time that we've experienced this type of poor service ever!! Calling with customer service is time consuming and I am very very disappointed with their service.

att.com

1

Daniel
@2015-11-02

AT&T sucks. I just called customer service to let them know I sent in my payment. Then it's not enough and said I would still be canceled. They are jerks there. The owner is a very greedy person. My service was so high I was told a different price when I set up my service then I got my bill and it was almost $300. Crazy! ** AT&T. My family is canceling their service with them too and moving our service to Dish. AT&T does not keep up good customer service or work with customers. They rip people off. They should be sued.

att.com

1

haitham
@2015-11-02

I have been with AT&T for 7 years. I bought the iPhone 5S at full price so I can unlock it and use it for my business when I go overseas. They only offer insurance after unlocking. My phone was dropped off my hand. I had to send it back and get another phone from the only insurance company they offer. 5 month later that screen came out. Went to Apple store. They cannot touch it because the phone that I got have aftermarket screen. Now after paying nearly $700 and 20% on my new device 6s and being with AT&T as a loyalty customer for 7 years, they want to charge me another $ 549 so I can unlock. I also spoke with Apple and they said all the phones comes unlock. Thank AT&T for keeping the loyal customer. I am going with Verizon. Their phone is already unlocked.

att.com

1

j. d.
@2015-11-02

We had an account with At&T for 12 years. In the store not long ago they offered to consolidate the AT&T bill with DirecTV bill. (BIG MISTAKE). To save $10 a month we have been through a month of hell. For no reason the phone service to three phones got cut off. We got the phones back on and the next week all the phones and the DirecTV got cut off for no obvious reason. We got passed from office to office and no one could figure out what happened. Finally the account holder was told she owed $271 (she didn't), but paid the money to get the account reinstated. She was told that we had to go to a store to reconnect. When we went to the store they said the account was cancelled and although they tried to help us, they called "tech support" and after an hour the person at tech support hung up on their own co-worker at the store.

att.com

1

Joe
@2015-11-14

If you ever relocate with AT&T be aware of the false promises, that the installation fee will be waived. In my case the AT&T did not deliver on the promise. 85% of the time you don't need a technician, just hook up the router and everything works. I tried to explain that to representative, but he insisted that they still need to send someone one out. For what??? Had he cleaned off the dust from my router that is another matter. Oh, and by the way I have been with them for over 3 years and my monthly bill miraculously has been increased from $30-$59. And they keep trying to sell me staff I don't need every time I call, when my bill is messed up. Time to switch!!!! AT&T had enough of my dollars.

att.com

1

JOHN
@2015-11-01

My mother and I have had a family plan since 1999. I lost my phone one year ago. I was told on several occasions that in November 2015 I would be eligible for a new phone. I was in town the last week of October and called AT&T to see if I could get it a couple of weeks early and the rep said not without paying for it out of pocket or having it added to our bill to pay over time. So I decided to just keep waiting until mid-November. My mother had a problem with her phone after that call and took it to AT&T store. The sales rep told her that in November I would not be getting a new phone because they do not offer that program anymore. She paid $1,200 for two phones. Later that day I came in town and said there is no way we are doing business with them anymore. They have been telling me on several occasions that I will get a free upgrade in November. We have also been paying $130 per month.

att.com

1

Jon
@2015-10-26

I was told as new customer I would get Sunday ticket. I was also told I would get 400.00 in prepaid cards. Nothing. It has been a nightmare.

att.com

1

Kevin
@2015-11-05

We had a $45 prepaid plan which included unlimited talk, text and 300MB fast internet but unlimited after that. My daughter decided to have a new handset so we went to the shop and we were told that WE HAVE to change to a contract before we are allowed to purchase a handset on monthly basis. We were told that $50 will cover all the previous services exactly the same. What lies... The contract has 300MB data and after that it charged $20 for each extra 300MB!!! We were never informed of that in the shop. The phone was set to 4G LTE which auto uses data regardless (we were never told about that). The 300MB was used up in 1 day and we were charged 2 lots of $20.

att.com

1

klaus
@2015-11-05

I have a old flip phone and are subscribed in a $39.99A monthly minimum plan since I'm retired. According to the AT&T bill I had one 1 hour and 3 minutes intl. phone call to Australia and was charged for it $229!! Plus $43 in taxes. This was a full mistake. I have Skype and other prefix numbers where the call is free or might have cost $2. After several calls to AT&T supervisors they never adjusted it, or returned the $ amount charged in automatic payment.

att.com

1

Lesley
@2015-10-23

On October 23, 2015 I needed to update a credit card for automatic bill pay associated with a data plan for an iPad. Repeated attempts to sign in via the iPad were unsuccessful, necessitating that I go to an AT&T store. Once there I discovered that AT&T had completely incorrectly set up the accounts. I had previously purchased a newer iPad (an iPad Air) and gave my older iPad (iPad 2) to my boyfriend. We both went to an AT&T store to create a new account. My account (with the then iPad 2) had unlimited data - which is now not offered but I had been grandfathered in when they discontinued that plan. We requested that this data plan be switched to the upgraded iPad Air and the older iPad 2 have a plan with 3 gig of data associated with it. Both devices should have been on the same account.

att.com

1

Linda
@2015-10-29

We purchased a contract with AT&T for TV and internet. We had no service about as often as we had service. I complained and received a couple free months, but the trend never changed. It simply did not work reliably. After one year we dropped AT&T and went with Dish network, which has provided uninterrupted service and excellent customer service. In comparison, we still have AT&T for internet and it is constantly slow or unavailable. When we call for assistance we get put thru to some place in India with people we cannot understand and who do not have a working knowledge of the system. The man I spoke with assured me he was personally going to call someone (I couldn’t understand) and make sure that our service was back online by a certain date. He promised he would call me when he got everything taken care of.

att.com

1

Lynn
@2015-10-22

When I purchased my new iPhone 6 last year my unlimited data plan was removed and taken away. I've been fuming ever since. I was grandfathered in and was a long time customer. I don't understand this. I want it back!!! Some people I know still have their plan. Mine is gone.

att.com

1

Marcus
@2015-10-28

I have been a customer for nearly 20 years and today's experience is exactly why AT&T can no longer even have my phone service! I have been complaining about not receiving my bill for three months only to return home to learn that the service has been interrupted. I held for 32 minutes and then went online for a resolve and received confirmation that the service would be restored "shortly." That was three days ago so then I called today I was told that wasn't the case, it must have been a mistake online. I asked for a manager and was told that they're all in a meeting but one will call you back in two hours. I called back after three, and canceled the service and was told goodbye. Done.

att.com

1

Melinda
@2015-10-30

AT&T is a HUGE joke, it seems like every month they are making changes to what they are doing, not notifying customers of bill date changes and when making payment arrangements and cancelling it because you've paid a week prior you are still required to pay whatever balance remains plus whatever else is due. The company only wants money, money, money! My bill is never the same rate monthly, it's always fluctuating because of "changes" made last month, and then the reception is poor, I can never get a signal, U-verse is a joke!! If you are considering switching to AT&T, PLEASE DON'T! The customer service reps can never help you either, they always refer to online access and make you figure things out yourself. Whose bill goes from 350 one month to 455 the next???

att.com

1

Melissa
@2015-11-05

Today I decided to cut off all of my AT&T services. I was told that just because I had paid my past due bill and my current bill that they were still justified in shutting my service off and charging me $40. I explained to them that I had been using them as a home phone company for 28 years, as a credit card company for 31 years, as a cell phone provider for 25 years and as an internet service provider for 21 years and had been paying their company faithfully every month. I said it was not right, which it isn't, to shut off my service when my account was paid up.

att.com

1

Natasha
@2015-11-11

Back in 2012 when I moved out on my own for the first time in Sacramento, all I needed was internet and AT&T provided me with that for only $20/month except it had to be DSL and I had to buy my own equipment. I figured it was worth it since I was only paying $20/month. Then in 2013, we had to move to Yuba City and figured I could take my equipment with me. But they told me I cannot use my DSL equipment, that they don't "do those any more". So I figured, it shouldn't be THAT bad since I've already been a customer for 1 year, they might help me out.

att.com

1

Noelia
@2015-11-10

My parents have used ATT for the past 30+ years and have always had problems with them. Not only do they overcharge and have all kinds of hidden fees they will also switch from paper mail to email without notice! Then you're stuck with a large bill! After calling them to let them know we never authorized them to send my bill via email... they just asked how much I wanted to pay! DO NOT GO WITH ATT!!! Horrible service you will regret it later! And who knows where their call centers are... You will not understand a word they are saying!!! STAY AWAY FROM ATT!!!

att.com

1

none
@2015-11-07

Been an AT&T customer for over 1 year. Paid all bills on time. Went to sign up for service at a 2nd location and they wanted a background check on me. Refused and told them to turn off the primary account service. They are scheduling 12 hour appointments and not showing up (happened 3 times=36 hours wasted of my time waiting for their install tech). They are continuously lying on the phone, not sending service confirmation emails are the tip-off that they have no intention of showing up to scheduled appointments (leave no paper trail philosophy).

att.com

1

Pamela
@2015-11-09

I have had problems for the entire year of service. The wireless home phone has had static the whole time & I have had 4 visits to my home to get the internet to work. I have never been able to get the printer to work with the wireless internet. When you call customer service, no one wants to help or even care. After holdingfor 15 min, they offer no solutions & make no notes on your account when you call. I spent good money to buy their equipment which is of no good to me now. I will share my experience with everyone, so they don't get taken too.

att.com

1

Phillip
@2015-10-30

After 10 years of being a loyal customer of AT&T I am completely frustrated with the service I am NOT RECEIVING!!! And the run around from Customer Service!!! I am self-employed and use AT&T as my service carrier. I am not able to use my data while I am at work, nor am I able to access my voice mail messages. I have constant dropped calls and it is difficult for people to talk with me or for them to hear me while on a phone conversation. I have lost business because of this lack of service from AT&T. I have contacted the AT&T Service department numerous times, spent HOURS with them, have reset my phone over and over... Have purchased a new phone which reset my contract (Cost me more $$$) I have talked to technicians which have told me that they can't do anything for me and they set me up with a case worker and engineer...

att.com

1

RAFAEL
@2015-11-08

When I switched from another company to at&t two months ago they charged my credit card twice for the same thing. When I noticed the charge I called the company. But as usual no answer only automated system. I went back to the store and they emailed the company. And they said that they would use the extra charges for the following month's bill. But this month they charged my card again. I went back to the store and they are giving me the same crap that they will not charge me the next month. How will I believe them if they already robbed me? They don't want to return the money. They are a bunch of thieves.

att.com

1

Rh
@2015-11-02

Long story short - my phone was not charging. Called to get it replaced. They sent it to me. I sent broken one back. They told me that they didn't receive and could not track. I called everyday for a week solid. They put a charge of $485 for device on bill. I called again today. Told yes they received. Its in their possession but will not take the charge off my bill of 485.00 because it was late getting returned. I got email of a 14 day return policy on 9/8. The old phone was properly returned on 9/9/15 and it was scanned in by ups and AT&T. Received that alert also on 9/9 as the warranty dept gentleman told us it would be ok. (AT&T the supervisor now saying have to pay the 485.00 and no we do not get the device back. Why should I have to pay for a phone I DO NOT HAVE? If don't pay phone service will be disconnected. Poor business practices. I will be filing a complaint on live tv news in RE to this matter tomorrow and will make sure it gets cleared up ASAP.

att.com

1

S. T.
@2015-10-30

I am fuming... I've been a loyal customer of AT&T for over 15 years. I chose to upgrade to an iPhone 6, but didn't want to go through the NEXT Plan. I attempted to pay the upfront fee of ($200.00) for a 2 year agreement via online but couldn't process the order. I telephoned AT&T and processed the order with a customer service rep with the understanding I had a two year agreement and my bill would remain the same. Well, I received my bill and on it was a fee for an installment of 28 payments for 16.25 to be added to my monthly bill. When I inquired about my bill, I was told I was placed on the next plan and am responsible for the remaining balance ($456.92) for the device. This is not what I was told when I upgraded my device. After being one the telephone with AT&T CSR trying to resolve this issue, I was told, "I'm sorry you were not told this when you upgraded and it is over 14 days so you can't cancel your agreement".

att.com

1

SHIRAZ
@2015-11-12

I bought the brand new Apple Phone November 7th from the AT&T wireless corporate store in Lewisville, Texas. I opened the box and connected the charger overnight Nov 9th, 2015. The phone did not charge. Took the phone back to the store and was told its not their problem, they just sold the phone as a dealer. Went to Apple Store in Stonebriar Mall, Plano Texas. Was told that I cannot just get an exchange for the phone. I have to have an appointment to see them. So I got an appointment Nov 11th to see the Tech before doing anything about my phone. Shame on Apple and AT&T, multi billion dollar companies treating their customers like that.

att.com

2

A Normal
@2015-11-03

This all started with an AT&T representative knocked on the door and said he can give better deal for better price of what we have currently. He told us a bunch of lies and made me sign the papers. I signed the papers without reading them every line. MY first mistake and shame on the representative for lying. He said we will be getting triple play with internet, TV and phone. But when the technician arrived on the day, he only installed TV and internet.

att.com

1

Amanda
@2015-11-01

Our internet ALWAYS drop, or doesn't work, or we have to constantly restart everything. We call but YOU make it out to be our problem, no yalls damn equipment sucks, and y'all have been out here I don't know how many times to fix it but it NEVER GETS FIXED. We are always calling about the same thing. I'm sick and tired of this bs, and when we call you talk to us like we are stupid, or just hang up on us when we ask to speak to a manager. Some customer service you have huh. We called you guys twice in a 2 week time span for the same damn issue. Your guy came out on Thursday to fix our internet, and then we called you like two days later and all your customer service said to us was that we would have to wait a week before someone could get to us. I will NEVER recommend your service to anyone ever. I shouldn't have to use my data instead of my wifi when I'm home, but since our internet sucks now that we switched to you guys, that's what I have to do. I can't wait for the contract to be up.

att.com

1

Andrew
@2015-11-12

We have had AT&T U-Verse for a few years mainly due to the fact that there are no other providers in our neighborhood. Our signal has always been patchy. Sometimes we lose connectivity for days at a time. When we talk to AT&T all they do is send a technician the next day to replace our modem. That usually lasts for about a week. Then repeat. I've lived in several countries around the world and I have never experienced internet connectivity problems worse than when I am in Los Angeles!

att.com

1

Betsy
@2015-10-31

We moved into an apartment in July. The complex requires that we use AT&T Uverse. We had it installed on 7/10. Since that time, we have had technicians out 3 times. I have been told that we don't have to pay for service calls within the first 90 days of service. Why in the world would I have to pay for something that is not my problem. The TV and internet keeps freezing up and going out. It happens all the time! It is the WORST service I have ever had. Ever. I do not recommend!!

att.com

1

Bev
@2015-10-28

Service tech comes and says no problem outside and inside tech is on his way! 2 1/2 hrs later no tech. Call AT&T and tell me one will not be coming and need to reschedule! 2 days of waiting on them sounds too much like Comcast. I have talked to at least 12 people with some from Asia and I hang up on them but no one knows anything. Goodbye AT&T! Don't use them. They suck!

att.com

1

Bill
@2015-11-16

When AT&T solicited me to 'update' my internet with them via fiber-optics new to our neighborhood, I bit and signed up, purchasing a compatible modem. This summer, I had connection issues and, after a short 'test', they said they would have to replace my modem. They sent the same type modem and I returned theirs. Later, I find they replaced my purchased modem with a leased modem, increasing my rate $7.00 per month. When I called to complain that I was not informed of that, they credited back $7.00 and, because I'm such a loyal sucker customer they gave me a "free internet speed" upgrade. That, as it turns out, was a promotion that is free for six months, then it's a $5.00 per month increase.

att.com

1

Bobby
@2015-11-04

Well, we are a cheapo married couple and decided to go with AT&T internet as it seems to be the only provider around here. Bottom line is it sucks. I just love constantly seeing the little blinking light going off on the router, meaning the internet is sucking. Our internet package speed is at least supposed to be able to stream, and to be honest it can barely do that. We've had the customer service vans out to the house a few times. They're big on placing orange cones around the vans. DANGER! VAN ALERT! They poke and prod at the little gray box on the side of the house and then walk around in the basement, examining the wires. "Not a problem with the cables/box/router," they say. Must be an issue with the signal coming in "from the station."

att.com

1

Carol
@2015-11-15

So far I waited all day Fri... was to be 12-4. I called at 4. O.O... They pushed to Saturday expected 8-12 am... On Saturday about 9 I received an AT&T message with expected time of 4-8 pm then I waited Saturday... all day without another word. Is now 10 Pm Saturday and have no idea when or if I will get this repair. I am feeling very bitter about being treated this way. Absolutely no consideration for my time or the fact that I was stuck at home waiting. I will dump AT&T at the very first opportunity.

att.com

1

Corissa
@2015-10-28

I have now had four horrible experiences with AT&T. They make unscheduled visits, make inappropriate phone calls, show up for upgrades I didn't order, CSR's can never answer questions over the phone, they never wear identification, etc. etc. etc.

att.com

1

Cynthia
@2015-11-03

I previously had broadband and never had any problems. I called to move my service and they had this great Uverse service at my new address. I hesitatingly agreed since they wouldn't offer me any info on broadband. It took forever for AT&T to come out and install the service. It has been a month now and my internet still doesn't work. I've had to take off work multiple times to meet a technician and they haven't gotten it fixed yet. After today I plan to move my internet somewhere else along with four cell phone lines. This "great" new service has caused undue stress since I have been unable to work on my school work.

att.com

1

giorgio
@2015-11-02

I have Uverse (U300 + high speed internet) for about 4 years. Everything was ok and it was decent and not the best for sure. Until 4 month ago my internet stopped working and I called like thousands of times. Some agent don't show up and others have no idea what they are doing. My internet have not been working correctly and still so slow and keep disconnecting. I pay 135 dollars a month for a horrific service and I just got a bill saying that "Your promotion expired and now you have to pay 169 a month plus taxes and fees which total will be around 180".

att.com

1

Gurpreet
@2015-10-29

I switched from U-Verse over to Charter and I love the charter service. When I switched over I thought my troubles with U-Verse were over but I was wrong. I admit some of it my fault. I got used to things happening automatically. Here's what happened: We had U-Verse for about 2 months before I had to call and have someone come and replace the modem/router. And this happened again the next month. I decided to just cancel the service. I had the home phone service and U-Verse through the same line. I switched to Charter and ported my number. Last time I did this, the company automatically cancelled my service.

att.com

1

Hattie
@2015-11-08

Why in the world do I have to reset my received four stupid times a day. We call you about it and you never attempt to send someone over, neither do you suggest any other solution than "just restart it". This u-verse thing is a disappointment.

att.com

1

Hsun
@2015-11-10

When I signed up to U-Verse I purchased the modem so I did not have to lease. Few year in, they started charging me to lease the modem. I called and they could not take the charge off. So they reimburse me every year and give me promotion. 3 or 4 years of doing it every year gets a bit annoying but getting some promotion so ok. This time I get to promotion and the lady told me it was not a lease fee but a "insurance" fee. I told her that "Why am I being charged for insurance on my own equipment when I did not ask for it and you cannot take it off?" She told me that it is like car insurance. Everyone need to have it and if the modem broke they would just replace it. I asked "What is the difference between lease then??" I had enough and cancelled the service.

att.com

1

Jared
@2015-11-12

I will make this short. I can't even type this review without receiving considerable amounts of lag. I pay for 6mbs down, but I get 0.52mbs down instead. Thats all I think I need to say.

att.com

1

john
@2015-11-06

Worse company ever. I pay for 28 mbps and barely every reach that speed. At night it is impossible to get over 10 mpbs. Oh, I can't forget about how the internet drops for about 3 minutes about 5 times a day. And when watching TV it uses 6 mbps!! Why does the TV need internet?! TV also shuts down when the internet goes down. Would not put this POS on my worse enemy.

att.com

1

L
@2015-10-30

First why is it I ask for service in the USA, I pay with US bills, I live in the US, but I have to talk to someone who is in ASIA? Then when I tell them to transfer me to the USA so I can speak to an AMERICAN they go around the issue and tell me they are the only ones who can help me in this matter. AT&T only has customers because they are a MONOPOLY!!!! Consumers should have the right to choose another company to deal with and perhaps if AT&T had some true competition they would stop sending work overseas and keep it local so we would be have better customer service. Second, AT&T customer service (OVERSEAS) are ignorant (to say the least). They go around a circle and never help.

att.com

1

Martha
@2015-11-14

Last year I renewed my contract with AT&T for TV and computer. This was handled by phone. It took 4-5 months to get my monthly bill resolved. I was repeatedly told things that were untrue by their employees. Finally my bill was resolved. On 11/9/15, I called for my renewal on upcoming year. I spoke with Miguel who told me he could decrease my bill by $10 per month with same plan because of a promotion. I warned him that I wanted to be certain this was correct because of all the issues of last renewal. He assured me it was.

att.com

1

Matthew
@2015-11-04

We signed up in store to transport our U-verse service. Wound up with a $600 bill. We have spent 7 hours trying to resolve this issue. People we speak to at AT&T say they have taken care of it but cost never goes away. We found out we were also assigned a second land line along with our wireless number. We ask to speak with a manager and were told we will be called back but never get called. We have searched for an ombudsman at your company but are referenced back to customer service. No one has the power to resolve issues. It would be nice to get the issue.

att.com

1

megan
@2015-11-04

We've had AT&T U-verse internet for 6 days and it has been the worst service we have ever had. Our internet is not discoverable 75% of the time and when it is, it doesn't pick up our WiFi. The small window of time it does work, it's very slow and goes in and out constantly and we have the highest megabytes they offer. Trying to cancel the horrible service.

att.com

1

Myra
@2015-11-14

I have never been through such crap in my life. I would rather not have a TV if I had to have Uverse. The service went out 2 or 15 times a day. I had 7 service calls all different guys and it could not be fixed. It went out 10 times in one day. I damn near had a stroke from being so MAD. We're not through yet. I returned the equipment (that 's a stretch calling it equipment). They billed me for it and I went back to my other company and they sent me a bill for my freaking Uverse.

att.com

1

Page
@2015-11-03

I called to add a channel (Showtime) and within 24 hours my internet, tv and phone were all down. Had to wait three days to get a technician to my house. He was there for three hours and confirmed that the person who added my service screwed up. But that was after I was on the phone for a total of four hours with technicians and supervisors trying to reboot and retest everything. Everything was finally up and running and I could now get my new channel Neil today. Down again.

att.com

1

Peter
@2015-11-17

Called the 1st time over 2 years ago to get internet service. Was told then they would have to check and they said to sing up on their web site, which I did. I called last year and was told we don't have service in your area and they couldn't tell me anything else other than I would get a call from a tech, never did. Called a few months ago and was told they do have service and a tech would call back and never received any call at all from a tech nor anyone from AT&T. I just got off the phone after being hung up by a customer service rep and then called back and was transferred 4 times at least as they didn't know where to transfer me to and still gave me the run around and gave really no help at all. It looks as if they really don't want any more customers even though there are some customers in our neighborhood and I see their truck going to other neighbors. They really have such bad customer service.

att.com

1

Richard
@2015-10-30

I'm appalled that AT&T is able to profit from its business with such poor service. A rather nice sales representative came to our door and gave us a great deal for Uverse, promising that, even with HBO and Starz, our monthly price, cheaper than our current subscription to Brighthouse without any movie channels, was locked in for life. So we scheduled the date to have it installed in our home. We received a few confirmation calls and emails throughout the week, in which AT&T verified the date and time, as well as our address. They also informed us that the technician would call us 30 minutes before he would arrive. My wife took a half day off of work in order to be home for the technician, but he never showed up. No call or anything. My wife called AT&T, and the representative told us that the technician left a comment on the paperwork that there was no house located at the address given. This is a downright lie.

att.com

1

Royce
@2015-11-05

I have been waiting for years to get AT&T U-verse in my area and I even signed up to be notified when U-verse was available for my home. I finally got the email saying U-verse was in my area. I went online and found a special going on, so I signed up to get U-verse. However it didn't go as smooth as I had hoped. The first appointment, the technician comes out and after surveying my house and it's location said we were too far (6000 feet) to get U-verse. Later that day, I get a phone call saying that a technician would be out to attempt to "bond" the line so we can get U-verse. On the second appointment in the morning, the technician came out and had no idea of the background. When informed, he did a good job getting the outside connections hooked up and ensured that he had a stable signal.

att.com

1

ru
@2015-11-11

I've been a Uverse customer for nearly 5 years. The install took 4 different visits before getting it right, but was pleased with the service. I'm now experiencing equipment issues, outside and inside but AT&T will not update any of it. I now have had service out again, on Monday and it's been over 48 hours with no service tech showing up. The service tech was suppose to come between 12-4 on Tuesday, but here it is Wednesday at 3 pm and still no service tech has shown up. Multiple calls to support, but they really do not care at all about what you're feeling or the pain it's caused.

att.com

1

Scott
@2015-11-03

Both Internet and cable went out. Spent nearly an hour on the phone with customer service. Technician was scheduled for a service call but never came out nor did anyone let me know that they wouldn't make it. Also, billing errors have been an issue.

att.com

1

Tamar
@2015-11-02

If someone is trying to buy the AT&T Uverse, my huge suggestion is not to. I am on AT&T 18 mbps max + and it's never ever 18 Mbps. They always blame it on phones and other devices. They never take the blame. I have called so many times to fix the issue that I know by heart what they are going to say. So disappointing. Canceling this Friday going for some other internet provider. I will never ever deal with AT&T in my life.

att.com

1

tammy
@2015-11-04

I have had AT&T for over a year. The companies tries to get you there with specials. I had to make numerous calls to billing to get the stated price. First of all, every third month, when your 12 months is up it's in small print, on the second or third page of your bill then your bill doubles. You try to get a better price, but can't because you're not a new customer. They want to charge a mint for the same equipment you used all year. This company's service and billing is the worst out of the three cable companies I have dealt with, WOW and TWC. All three companies give a price break for new sign ups, but NOT A THING for RETENTION. They make you jump cable companies for the year offer...

att.com

1

Timothy
@2015-10-31

I had service installed for TV, Internet, and phone over 40 days ago. Since day one, it has been bad service. The internet drops all day. The phone is sometimes garbled and drops the call. The TV programming freezes, stood working or does not allow you to watch on demand, recordings or movies. I have made over 30 calls and had over 12 techs to my house. It is still down today. I have never had a manager contact or come to the house. They don't have a way for the customer to escalate an issue. They blame each other for doing something wrong in the prior tech. No one has answers or even cares. The worst in customer's service. If you have an issue you get the feign concern and apathy. But, there is no action, no results, and no follow-up. AT&T has done one thing very well. They can the best fake customer service in the world. They don't answer to anyone. They truly have disdain for their customers.

att.com

2

amontell
@2015-06-29

How difficult it was to procure a new iPhone has been MIND-BLOWING. I was given the absolute runaround in myriad ways by every customer service rep I talked to. It began with the woman in a Los Angeles AT&T store, who was astoundingly unclear about how to renew my two-year contract (she didn't even tell me it was possible to do online), sending me on a wild goose. I ended up ordering a new phone from a shockingly inadequate chat agent who sent the package to the wrong name, despite my having explicitly updated the shipping information, never sent me a shipping confirmation, and failed to tell me a signature would be required upon delivery, putting me in a near-impossible situation. I also had an exchange with a different, even more impossible chat agent who simply could not wrap her head around what I meant when I asked her to send me my tracking number. I'm horrified by how difficult this process has been. Purchasing things in the 21st Century shouldn't be anywhere near this harrowing.

att.com

1

chaitanya.redd..
@2015-05-15

Cancelled an order for no reason.This is not the first time this has happened with AT&T.Avoid at all costs.

att.com

1

cpence-96266
@2015-07-05

At&T is the WORST internet service provider by far. You can't even imagine the frustration and stress they will cause you. DO NOT ever sign up for their services. You can't ever even get a hold of them for anything. I cancelled my service and then they sent me a bill, which never showed up and then ended up charging me a late fee on top of that because my bill never arrived in the mail. Are you serious? What a joke of a company.

att.com

1

jimbobby32
@2015-05-15

I ordered a LG G Watch from AT&T.com. They have plenty of the watch in stock and they cancelled hours later. Here is their message."Unfortunately, we are unable to verify your identity or run a credit check because the personal information that was provided does not match the information that is on file with the credit bureau. For your protection, your order has been canceled."Are you serious????? I am a AT&T Customer and have been for 12 years. I pay my AT&T bill with the same card I paid for the watch. And the AT&T statement matches the shipping and billing address on the card. I think they let you place order and then they cancel the orders to obtain credit card information. They false advertise and scam credit card information.AT&T is a horrible company. I will never shop there again.

att.com

1

missybottoms
@2015-07-02

Do not use ATT. They allow people to fraudulently open accounts. 10 years later these people hit my account with any previous notification.

att.com

1

mizzack
@2015-05-18

AT&T had a sale on an item, so I bought it as it was a good deal. Several hours later they cancelled my order (and from the looks of it several other people's) and had the gall to blame me for giving them invalid information. However, my name, address, and credit card information are all valid.Thanks for mining my personal data, AT&T. Way to own up."

att.com

1

Rajuanab
@2015-09-18

AT&T has horrible customer service I've been with them for years havent dealt with the issues I've had until now. I don't recommend anybody to go to them unless they want to be screwed over in the end. Never again!

att.com

1

ruffless
@2015-05-15

Att offers a promotions gets customers to order it and then Att decides to cancel orders for ridiculous reasons - this time they stated "Unfortunately, we are unable to verify your identity or run a credit check because the personal information that was provided does not match the information that is on file with the credit bureau. For your protection, your order has been canceled." I know my contact were correct. I checked 3 times! This is just their way of false advertising to gain some traffic on their site! RIDICULOUS!

att.com

5

SciGuy3210
@2015-08-21

I actually had a good experience via chat - I neglected to buy an international data package when in Canada for a U2 concert a few weeks ago. I thought i was being careful, but apparently I used a lot of data, and was charged $138 for that 24 hour period on the network up there. I contacted AT&T Wireless via chat to see if there was anything I could do...after the fact. After I little negotiation, I got a $60 credit - not free - but a pretty good result for a 20 minute chat session while sitting at my desk. Most reviews on RR.com are gripe sessions, i thought I would add a positive experience.

att.com

1

shea_self74
@2015-08-11

AT&T is the worst service provider that ever existed. I've supported their services for years as an IT specialist. There isn't a service that AT&T offers that isn't a flat out ripoff, especially their wireless cellphone service. I've used their wireless cell phone service for 4 months now and I can't believe all the charges they tack on to my account. 3 questionable services fee every single month. Last month my bill was over $300 and I didn't even use up my minutes. My bill is ALWAYS nearly double what I purchased when I signed up. They get you so bad on fees and service charges you end up paying more then 80%-100% more than you should. Their terrible service doesn't compare to other providers. They are the worst company I've ever supported in IT and THEIR customer support is the absolute worst I've ever seen anywhere and I'm a service provider myself and I understand the difference between competence and incompetent support techs. I've spent alot of time on the phone with their tech support. These guys take the cake. If you question anything I'm saying, answer 1 question.. .is your cell phone bill far over the amount you understood it was going to be when you signed up.

att.com

1

SheltonGuy
@2015-08-25

DO NOT BECOME AN AT&T CUSTOMER!! this company has lousy customer service and doesn't care about their customers. they tell you one thing and then charge you for another. the coverage area has gotten worse every year that I have been with them. I was a customer for 8yrs and have been on a month to month contract for the last 6. when I cancelled my service, they charged me a $105 early termination fee and said that one of my five lines was put on to a 2yr contract and that there was nothing they could do about it. my recommendation is stay away from this company and if its too late, get out while you can!.

att.com

1

Theresia32
@2015-09-05

I sadly regret to state that I'm an AT&T customer. Moreover, if you would have asked me some years ago I would have stated that I was proud to be a customer of AT&T; it's funny because I had been with them since they were singular wireless, but back to my review. It's been over two months but I've been battling with over crazy stuff; it all started over the fact that they decided to take it upon themselves to change my billing date without proper notification. Needless to say, when I called and asked what was going on; they told me that they were sorry, it would be ok, I was a valued customer, and that they would change it back to the way it was.... Consequently, I had no idea that it would be at my expense, so month one goes by and I think I'm ok.... But what I would face next would enrage even the calmest person. Month two, or today rather I receive an email informing me that I am once again part due and that I own a past due balance of 121.00.... Now just sit and think to yourself, how you would have taken it?????? I calm and thinking; maybe it's just some crazy mistake but booooyyyyy, was I wrong!!!!!!!! Not only did they try to rob me out of my hard earned money, when I called to discuss the problem with them, they tried to say that I didn't pay them all of what I owed on my bill.... So at that point I asked to speak with a supervisor and went on line and pulled up my bank statements , thinking it's going to be okay, they'll straighten it out!!!!! Nevertheless, once again I was wrong, what I would endure next ladies and gentlemen would have even you stand up and raise your voice to be indignant and grab this incompetent woman/thing by her collar and tell her about herself!!!!!!!!!!! I begin to explain to her as to how unhappy I was with their services and that I know for share that I did owe them anything because I am looking at very payment made by me to them, I had reference numbers and all.... Then she proceeded to yell at me over talking me and all; that yes I did owe them, it's on my bill, if I recently received any extra charges it was my fault, and that I shouldn't have changed my billing date back to the way it was.... She then continued, bank statements and reference numbers mean nothing, only what they bill me and if I didn't like it, it was tough, it was my fault, and she will talk to me whenever I'm ready to become more understanding of my bill; next hanging up the phone on me....... Yes ladies and gentlemen you are reading this review correctly, I was so angry I could have snatched all of the life outta that woman!!!!!!!!!! Lastly when I called back no one could identify her, I asked for the number to their corporate office and I was told that there was no way to reach their corporate office, that they would handle it and pass on the information, ohhh and by the way, I still owe them and, it's my fault not theirs and every customers billing date was changed, so that's, that, but they hope they were able to resolve all of my issues today!!!!!! Please anyone reading this review before actively becoming an AT&T member I urge you to think long and hard of the mistake you would be making......

att.com

1

tmathews87
@2015-07-25

AT&T has predatory practices and policies. My fiancee and I went into an AT&T store 2 days ago to sign up for the Next24 plan with new Samsung Galaxy 6 Active phones. I was primary on the account because we used a discount from my work. My fiancee traded in his Samsung Galaxy 4 phone for the $200 credit. We sign, everything seems ok, and we leave.We get home and discover the phone quality service is poor. My fiancee decides it's too bad for him and he wants to return his phone. AT&T said we had 14 days to return, so it should be ok. He calls the next morning. The salesmen says the manager can authorize a return of his Samsung Galaxy 4 phone and that the manager will call him back. He doesn't. My fiancee calls again, but the manager is in a meeting. We decide to just go to the store.Once we get there - less than 24 hours after we traded in the Galaxy 4 phone - the store says they don't have the phone anymore. They have already sold it and shipped it out. Apparently since I was the primary on the account, I signed a document saying AT&T gets to keep my fiancee's phone no matter what, no grace period.We weren't happy about losing the phone, but figured there was nothing to be done since it was already sold. Fine, AT&T can transfer the credit to my line (at this point I was still keeping my phone & line) or compensate us for the phone. They refused to do either. They made us call corporate to sort it out. We sat in the store for over an hour on hold with corporate. They told us the store had to help us. The store said corporate had to help us. In the end, no one helped us. They kept my fiancee's phone without compensating us in any way. We were AT&T customers less than 24 hours and this is how we were treated. In my book, it is called stealing to take someone's property and not compensate them in some way. AT&T stole my fiancee's phone. We are now both canceling our services with them and still very much in shock that this happened. How can a company justify taking property and not giving compensation for it?

att.com

1

weasnre
@2015-07-28

I have never experienced more trouble in my life with a business. If you love hassles, scams, reluctance, blatancy, ignorance, you'll absolutely love this foul company. Ill give you my most recent try to get something similar out of AT&T's service line, with no success. All they want is for you to pay money. Recently I got an LG G3 from AT&T brand new, and not even a month later, its riddled with problems, due to AT&T's poor android developers. I had to do a factory reset today, but a bug in their coding lead it to erase THE ENTIRE OPERATING SYSTEM. I contact them and they give their kind way of saying f*** off over the phone, after i explained this to them, and stated it was still under manufacture warranty. After going through literally 20 different representatives, my call was disconnected. I'm now here trying to fix my advanced paperweight with no help whatsoever.

att.com

1

Wendymfree
@2015-08-07

I wouldn't even give them 1 star. Save yourself the trouble and go to a different wireless company. Customer service at the Culpeper store is awful. I had a worker there tell me she did not care if I switched back to Verizon. I then, had my phone broken for a month and received my bill where they charged me MORE for data. How can I use more data when my phone doesn't even work? I could go on and on.

att.com

5

amanda a.
@2014-11-19

i have had at&t for about ten years on and off and they're customer service is amazing. they go over and above to satisfy customers. i switched to t-mobile for a year or two only because they offered a phone i wanted and i really regretted leaving at&t. there is no one like them.

att.com

4

An D.
@2014-07-22

AT&T customer service nightmare. I have been trying for the last week and 1/2 to unlock our phones so we can move to another carrier. After being given incorrect information by multiple representatives and basically hung up on, I think I am seeing the light at the end of the tunnel. My first call to AT&T was 3 days after I submitted the request to unlock my 4 phones. I spent about an hours on the phone with the first representative who disconnected my wife phone service while we were taking. I explained to her that we wanted the phones unlocked first and will disconnect service once we have the service up and going with the new carrier. She reconnected my wife's phone service after an hour and she assured me that the phones will be unlocked and she just needed to transfer me to another department to do that. I was put on hold for over 20 minutes and finally hung up and tried to call back. When I called back, everything was closed. I called back the next day and spoke with another representative and he told me he would escalate the case and send another request in to unlock the phone and we should received emails letting us know regarding the disconnection. I received several emails but the emails instructed us to log into AT&T website and resubmit the unlocked request which we did. Waited again until the next day and called AT&T again. Spoke with another representative and told her I had spoken to a representative the day before and the representative told me that he submitted our unlock request but I have not received additional information about unlocking our phones. At that point, she told me that the reason we were not able to unlock the phone was because of our contract. There is a fee to disconnect. I paid the disconnection fee and was told I had to go online again to submit the unlock request. Again, I followed the instructions to submit the request. After a few hours, I received a notification that we had submitted too many unlock request. Again, I called customer service and spoke to another representative. She assured me that she will take care of the issues and submit the unlock request on our behalf and it takes up to 72 hours but we should received some type of confirmation before that. I waited but got nothing. With my frustration mounting, I called today and asked to speak to a supervisor. The supervisor sent another escalated ticket to hopefully resolved the issues. I received 3 emails from AT&T saying that 2 out of the 3 remaining phones will be unlocked within the next 24 hours. The 3rd phones had issues because the information provided is incorrect. I am now on the phone again for about 35 minutes now trying to get AT&T to resolve this issue.
I guess that AT&T have many customers and therefore have many employees working for AT&T. That's a good thing that they are employing so many people. My issue is that no one was able to take charge and take care of my issues after I have called in a 2nd, 3rd, or 4th time. In this day and age of technology, sending an issues ticket to someone else to resolve an issues is the norm but I think that is a big problem. There is no follow-up with the customers to make sure that the problems have been solved. It should not take over a week to have my phones unlocked. It should take but minutes if the right information is provided to the customers. I know this sounds crazy but, why can't I be connected to a person that can actually resolved my issues and make sure that the issues is resolved while I am having a conversation with that person on the phone?

att.com

2

Chris O.
@2009-10-29

I guess what with ATT having such a generally poor reputation, most reviews are going to be about the company, rather than their website. Which is good, because I can have a whinge about the company too.
I was originally an SBC Global customer with DSL via Yahoo, and now that's ATT and the DSL is still via Yahoo but ATT prefer to call it ATT High Speed Internet. When I started with this service about 5 years ago I had a month of awfulness but then it settled and for the rest of the years, I've had no problems with it at all other than the usual drops in DSL speed which you expect. I'm on a 6Mbit line and I get about 5.5, which is OK. So much for the DSL service, except that I found one reviewer talking about the free wi-fi that comes with it, which ATT **never** bothered to tell me about. So that's my first whinge, though judging from the other review, I'm not missing much.
My real annoyances with this company concern their repeated attempts to sign me up for one of their U-Verse all-in-one packages, which I do not want. They send reps round knocking on doors once every two months like clockwork, even if you've repeatedly told them to go away. They were phoning me up all the time until I turned nasty, which was so loud that a clerk right over there in Mumbai got the drift.
But the door-knocking, that's the worst. The last rep that came round was particularly sneaky, or so she thought. I started by telling her (a) that I have been telling ATT reps for as long as I can recall that I don't want a U-Verse package, (b) that yes, I am aware that they installed fiber optic cable last year because they've been telling me about it ever since, and (c) that I'm happy with the DSL connection which I have been paying them for, for 5 years, making me the sort of loyal customer that you don't want to piss off.
This all had no effect. I was (again) shown the brochure and serenaded with a song and dance about the other parts of the U-Verse package, including the fantastic cable package which was going to be way better and cheaper than the satellite service I already have. So, OK, I said let's see how much I can save with the cable service, and she got out her pen and started doing sums on the back of a form, until she came to a figure that was about identical to what I was already paying, for about the same channels. So, no difference and no reason to change to U-Verse, then. Well I could see a struggle going on in her mind between having to admit the truth, versus not wanting to lose a sale. Eventually the latter, as it turned out, was the winner.
She suggested that she write down all the details of the package anyway, and I said, OK, you can do that and leave it with me, that'll be fine, I can think it over. So she started to work out the prices and write them down, and as she was doing so she said that someone else would be by a couple of days later, and I said OK, if you like, and then noticed that she was actually writing the figures on an application form for a new service. I waited for her to finish this, and then she asked me to just sign the bottom while she held it out for me. Well I've got to tell you, this was no longer amusing, this was a direct, deliberate con trick. So I asked her why I should sign anything, and she then had to say that it was so they could come around and install the new service in a couple of days. But hang on, I didn't say I wanted a new service, absolutely not. And you know, she didn't like me saying that. She pouted. And I believe I may have expressed an opinion about the attempted con trick, at some length and possibly using some words that I can't quite recall here at present. But no, I'm too nice a guy, I probably didn't. Probably.
But you know, even then, and not discouraged by being caught trying to fool me into buying something I didn't want, she then offered me a business card and suggested that if I were interested in doing business with her, I could give her a call. I believe the conversation ended with me saying "oh, and why would I want to do that?"
Unbelievable, but I guarantee this story is true. The upside is that I haven't seen another ATT rep again. I can't imagine why.

att.com

1

Cynthia K.
@2015-05-13

We have been Bell subscribers since the days when it was the only telephone company in the USA. It worked well, and the service was reliable. Then, Reagan came along with his trust-busting policy, and broke Ma Bell into regional pieces. These pieces eventually grew right back together into what we now know as AT&T, which meant the advent of wiretapping and spying on customers.
A landline used to mean you had a phone that would work when all the electricity went out, and you could call somebody for help. Now, we are hearing more and more that landlines are being dismantled in favor of fiber-optic systems. AT&T has been trying for a few years to get us to dump our landline for U-Verse. We have refused because U-Verse doesn't stay on during storms and blackouts.
Over the last 25 years, AT&T has double-billed us, charged us for calls we didn't make, and left us on hold for hours any time we called customer service. They have never refunded the money they stole from us. Despite all that, we kept the landline. But this week may be the last, not because we don't want a landline, but because AT&T may have screwed us for the last time.
On May 11, 2015, our telephone was tapped, and we cannot make or receive calls. We know the number and location of the people who did it. We told AT&T this information. They ran our line and assured us this could never happen. But we still do not have service, and it's been more than two days. We have to use precious cell phone minutes to make business calls. (Thank God for Sprint.) Today, AT&T left an automated message saying our line is clear, but it isn't. When I tried to call them to let them know the line was dead, they put me through to an automated service--no live human voice, no "five-star" representatives. LYING A$$HOLES.
AT&T doesn't give a damn that somebody hacked into our phone line. All they want to do is sell us a U-Verse bundle. Are these people crazy? Do they really think that after we've spent thousands of dollars and had our phone hacked, we would spend a single penny on ANY service they have to offer? The answer is NOOOOOO!!!
STAY AWAY from AT&T. Send them the message that talking on tin cans connected to a string would be a better way of communication than paying premium prices for this crappy company. Sprint is offering us a good deal that isn't as reliable as a landline, but costs much less, has better customer service, and works far better than the mess that Reagan created. If we don't get satisfaction from AT&T after this criminal activity, we will dump the old telephone company forever, waving a lawsuit at them as we go.

att.com

3

Dan M.
@2015-03-01

Customer since 1996 therefore 19 years and they have still major issues.
Coverage not well cared and customer services ... well, sometimes is good and.. sometimes it sucks. Perhaps time to switch to a different and try a competitor as my wife as Verizion and she is happy with it.

att.com

1

Danae A.
@2013-06-27

The layout is okay, for the most part.
The Chat customer service starts out fine, but then I was disconnected, had another person, they seemingly understood my questions, she quoted the same price at the first person i talked to, then i got disconnected, third person was a stright up b*tch and said that i was misquoted, not once but twice, how that's even possible is beyond me. I copied and pasted the conversation, she was still rude. Went to a fourth person that gave me the pricing plan information, then quoted a discount through my work which was what pushed us to AT&T from verizon. that was the kicker. Low and behold, after signing up, the discount was 9% different and NOT anywhere near the monthly price after discount that the online support said it would be.
Emailed customer support on this. I got handed off to someone else. That person, a snippy b*tch that said, "Oops, too bad."
WTF is that?
Going back to Verizon.

att.com

1

Daniel H.
@2013-04-22

Site has error-ed out EVERY time I have been on it, and changing computers doesn't help, only waiting 24 hours before logging in again does it work. Might change over my entire family plan just because of this sorry excuse of a website.

att.com

1

darlene m.
@2015-03-31

This company is nothing but THIEVES DO NOT DO BUSINESS WITH THEM! They took all the money off my card and twice as much as they should have and LIRD about they cost and you cannot get BILLING they are smart ellecks and ROBBERS!!! I am suing this company, anyone who deals with them BEWARE!!!!!

att.com

2

fool-me-once c.
@2015-10-19

One would think that a company with such a stellar past performance as the nation's telephone system would be able to manage a digital network. It's true that they are hampered by an old physical infrastructure designed for analog telephones, but that should still be a step ahead of carriers who have to build everything from scratch. And there is NO excuse for the miserable management that prevents their own employees from doing a decent job.
First, lets start with a fact about their "U-Verse" fiber network: Its not fiber except for some of the backbone. Customers are connected with copper cables. They promise multi-megabit bandwidth to the customer, but their backbone is badly overloaded. Most internet connections are bogged down so badly that many times they time out. The browser may report "URL not found" until you try a second or third time. Streaming videos (i.e., Netflix) will pause until enough data is received to continue, causing annoying breaks every few minutes.
Next, if the poor performance wasn't bad enough, its a world ahead of NO performance. On average, I lose ALL internet service for about 24 hours out of every week. Sometimes I get a notice online that they are about to do some repair or maintenance, and will be out of service for about 15 minutes/ "About 15 minutes" really means until the next day, and usually requires a call to their "customer service". That call is ALWAYS frustrating because "customer service" is apparently staffed by Asian high school students trained to follow an exact script. Nevermind that the same problem has occurred repeatedly and is always found to be a configuration error in their network, they *always* tell you the problem "must" be something you did in your home. Nevermind that on each of those prior occasions, they sent an AT&T tech to the house who found absolutely nothing wrong. Nevermind that service is mysteriously restored after someone finally calls the core network group who insist there are no problems with the network. ...Uhuh... If we are to believe customer service or the field technicians, they cannot contact the core network group to find out what they did to restore service. Against the rules.
Finally, there is the whole contract thing and the AT&T acquisition of DirecTV to offer a bundled service. The "bundle" consists of an AT&T contract for internet, and a **separate** contract with DirecTV for television. AT&T installed their cable, and DirecTV was to show up two weeks later. Except they didn't show up and the tech lied and said he was onsite. So I called, and they got a tech to actually show up. Then they said my location couldn't receive satellite signals.. Another lie - I ended up calling DISH network, who installed their satellite service the next day. DirecTV cancelled their contract, but I was stuck with AT&T because *that* was separate! Adding insult to injury, this makes AT&T even higher priced, and it was already the most costly.
AT&T does ONE thing right as far as I can tell: they make a point of grading their field service based on customer reviews. The result is that the field service people do everything possible to help the customer in a professional and courteous manner. Unfortunately, since the real problems are in the backbone core network, and the field service are not allowed to contact the group responsible, there is little they can do to improve the abysmal service.
It is particularly galling that I cannot get honest answers from AT&T. I have spent 30+ years as a technical consultant to our government and a few allied nations, focused mainly on network communications. I have been the chief troubleshooter for several global networks and can diagnose many problems with a little factual data. But AT&T hides behind glossy marketing fluff and false promises. Instead of fixing problems, they merely deny them. I should have expected that their commercial service would be no different than their government service, with which I am all too familiar.
BOTTOM LINE: If you have a choice, choose another network provider. No matter how good the promises made by AT&T sound to you, know that you will be sorry if you sign any contract.

att.com

1

Gabriel K.
@2014-04-16

No integrity, false promises, lots of employees that have no clue - how a dinosaur like AT&T got resurrected after the breakup into the baby bells is a mystery to me and a testimony to the corrupt ways of large business governance. IN my case, they sold me a wireless phone promising that it could be unlocked after 90 days and wasted countless hours of mine to then deny my claim. Do yourself a favor and avoid this monster company on all levels, home phone service, internet or cell.

att.com

1

Hailey S.
@2011-12-24

Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!

att.com

4

Iman M.
@2012-03-17

AT& T is doing a good job with customer service. The only thing is we seem to get a lot of bills from them. We have two separate bills for our business and one for home, I wish they would have one bill for business but they said they cannot. We received our $100 Visa rebate from them with no hassles.

att.com

5

Jake N.
@2015-10-28

Best wireless company in world ask Josh malloux

att.com

1

James B.
@2012-05-15

"WE DON'T CARE!--WE DON'T HAVE TO! WE'RE THE PHONE COMPANY!"--Lily Tomlin as "Ernestine," the playfully sadistic phone operator, on the old TV show "Laugh In."
After using the AT&T website (successfully) today, to add some features to my home phone service, I tried to find a way to ask the question, “Why do some people I call see “caller ID blocked,” instead of my name and number?” (I don’t have blocking on my account.) After trying very hard to follow the on-screen instructions exactly, to get to a tech support person for a “chat” about this, I found myself stuck in a loop, required to log in again and again.
Abandoning the website, I tried the 800 number, found myself in phone-menu Hell, and (after finding no option that met my needs) discovered that the menu offers no option of the type “just let me talk to a human being, PLEASE!” (If you fail to select one of the menu options offered, or press “0” in desperation, you’ll just be kicked back to the beginning of the top menu.)
Exasperated, I went to the corporate part of the website to find the name and address of someone to whom I could write a letter of complaint. I found none. Searching the Internet for “at&t complaint” and similar combinations, I found a mountain of complaints posted, plus an interesting report that, if you write the CEO of AT&T with your complaint, your letter will be forwarded automatically to the legal department, which will send you a “cease-and-desist” letter threatening legal action if you persist.
AT&T’s attitude of “man the barricades!--the customers are coming!” is a striking contrast to that of another phone company, which not only posted its corporate address and CEO name on its website, but quickly responded to my letter of complaint (directed to the CEO), and actually had company officials (plural) call me, for further details.
The most infuriating part of my experience with AT&T was the badly-designed website. If AT&T wants to avoid payroll costs by routing all inquiries to a computer, they should at least have a really user-friendly website, with instructions that can be easily followed by the average consumer. (Hey, I have 30 years professional experience in IT, and even I couldn’t make the website work!) And, most important of all, the website should have a “fall-back” option: some way to ask a human being what to do next, either via chat or email. The failure of AT&T to provide this last option, on either website or phone menu, should be a red flag for consumers, and--dare I say it?--to investors, as well, since indifference to the basic needs of consumers is not a good sign for the long-term health of the company.

att.com

2

Jasmine M.
@2011-03-29

I got an email about changes in service. One change was that people could cancel their internet and keep their email address. That's the only reason I pay them for internet. I use another service for my actual internet.
I went to the website trying to find out how to switch to just having email with them and couldn't find anything on the site. Then when I went to the help section I was timed out because even though once you sign in and choose a place to go, it opens a new window, but the original one stays open and that's the page that times out from inactivity.
Frustrating!

att.com

1

Jeff S.
@2014-08-27

Tried to get AT&T Internet. Jumped through the hoops and was given a date and time for installation. A day before the install I received an email saying they couldn't finalize the order...even though it had been confirmed last week. I spent an hour on the phone trying to get the situation resolved. Spoke with a "supervisor" who would waive the $99 install but she couldn't get the installation done on the original install date. Told her to cancel the order and account. She wanted me to hold for a few more minutes to see if she could get someone to resolve the issue. I told her I wasn't waiting any longer that I would give her my number and she could resolve the issue and call me back. If she couldn't she should cancel the order. Obviously no call back and they did not cancel either. Tried another call this morning and told the agent I wanted to cancel. She placed me on hold and after a while I hung up. I just go off the website chat with a live agent. I gave him all the info to cancel. After all this he told me I had to call another number. Here is a transcript of the chat:
An AT&T U-verse agent will be right with you. Your place in queue is '1'.
Welcome! Thank you for being a valued AT&T customer. My name is Glenn D
How can I help you today?
Jeff : I want to cancel my account
Glenn D: Hello, Jeff. Good day.
Glenn D: I'm sorry to hear that you want to cancel your account. May I know the reason why?
Jeff : AT&T Order Number: 38P9RK4VJXXX needs to be canceled
Glenn D: I see. May I know if you are currently subscribed to Uverse service?
Jeff : Cancel Account Number: 13843XXXX
Glenn D: I can help you look into that.
Glenn D: Just to make sure I am looking at the right account, may I have the account holder's name and your 4 digit passcode, please?
Jeff : Jeffrey XXXXXXX XXXX
Glenn D: Thank you for providing the needed information.
Glenn D: I already validated your account.
Jeff : You have what you need to cancel the order and account. I appreciate your help but I have wasted too much time already to stay online any longer.
Glenn D: I do apologize for that. I'm working on your request now. Please hold for a while.
Jeff: I'm not holding any longer. I am not here for the amusement of AT&T
Glenn D: I do apologize to keep you waiting, Jeff. But when I attempt to make the change for this request on your account the system is showing I am not able to do this over the web. This may be for security reasons. You will want to call 1-800-288-2020 1-800-288-2020 and provide your main contact number, then when prompted, say "cancel service" and you will be directed to a representative that can assist you.
Jeff: You can contact the number you gave me. I am done trying to contact AT&T. I won't be here when the technician arrives next week to install the service so it will be a waste of his/her time. I wasted over an hour yesterday with AT&T so this is it.
Glenn D: I do apologize but I am unable to make a call because we can only accommodate our customer through chat service. I'm sorry for that.
Jeff : OK then. The tech can show up next week and no one will be here. This is the last of my attempts to cancel.
Stay away from AT&T...the worst customer service and they can't even process an order properly. Supervisors can only make $99 decisions.

att.com

2

Jenny G.
@2014-09-16

They suck at customer service.

att.com

4

Jeremy G.
@2011-04-23

I know a lot of people hate AT&T, but I get my Internet at home from them -- I pay $14 per month for 4 mbps DSL. No strings attached. No land-line needed. I just had to buy a $100 modem. This was in contrast to Comcast who charged me $35/mo. I have not had any egregious customer service issues yet and my internet has never gone down. I really can't complain, and I feel like I'm getting a deal (note: I do not use AT&T for mobile phone service).

att.com

2

John D.
@2012-05-07

This is a letter sent to AT&T Corprate Headquaters. It summarizes their sevices.
To Whom It May Concern:
I wanted you to know that I will be canceling my phone and Internet services provided by AT&T for the following reasons:
1. I will no longer deal with India customer support,
2. Your Internet is too slow, and I have the Pro version,
3. Your office hours for customer support are unacceptable.
I tried to upgrade my service with you and all I got was the run around with a bunch of automated questions. Then I was given an automated response stating that your offices were closed.
WOW! has customer service 24/7, you speak to a human being, and they are from America. As you know, Consumer Reports latest issue rates your business quite low and WOW! gives more for less money.
With the customer service you provide in conjunction with the Consumer Reports article, I am confident that I am not the only individual who will be switching providers.

att.com

5

John M.
@2015-08-01

satisfied with ease of operation

att.com

5

Karlene H.
@2014-05-09

This isn't a review about their website but about their people at their stores. During Christmas while on a trip through California, I visited the ATT store in Elk Grove, CA to buy a wifi hot spot device. For the first time ever I came out of a phone company store with a smile on my face. Not only were the ATT people knowledgeable but they were really nice and eager to help me. I was shocked. I then went into an ATT store in Torrance, CA with my boyfriend so he could buy a phone and we had the same experience there. ATT has really improved their staffing. They used to be the worst - it was always painful to deal with the company - but now they are terrific. Maybe all phone companies have improved - I hope so.

att.com

4

kathiren t.
@2014-09-16

AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas.This company has to provide the information about the companies.I've had At&t for many years. I'm still on their unlimited data plan. I moved and it's now been almost 4 months and still no service.

att.com

1

Kathy H.
@2012-03-01

Does it get any worse than AT&T??? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances....along with fine print that says your balance may not reflect charges and payments for the last several weeks!
What's worse.....they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect???
Goodbye AT&T - thanks for nothing!

att.com

1

Kelly K.
@2012-11-04

I don't know what's worse, their horrendous customer service or the website that always gives us problems. We're done with AT&T in January and we can't hardly wait.

att.com

1

Kyle T.
@2010-05-21

ATT SUCKS SO BADLY!
I have ATT and it keeps on having my modem DSL go red a VERY LONG TIME EVERY DAY! I checked the DSL plugs, they are fully connected.

att.com

3

Kymberli R.
@2013-09-29

Good products but could do better on the customer service.

att.com

2

Lauren L.
@2015-02-24

Randall Stephenson, AT&T CEO - I have been calling AT&T since November
25th regarding a cable & telephone line that is down on the left side
of the house barely touching the lawn. I consider this a hazardous as
well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my
time on that day but again today for another 20 minutes by not
transferring me to someone in the US despite my four requests in this
one conversation. I had to actually do research to find a telephone
number to connect with a local office, which by the way is a big waste
of my time. I understand you are thrilled that you are saving so much
money by outsourcing all our jobs to the Phillippines for $333 USD per
month, (I pay for 3 months of her salary hmm) but if you cannot find a
way to provide a US repair number on my bill in the future as well as
to have someone repair the cable line on the left side of the house and
the cable line on the right side of the house by the end of business
today, then I will be forced to quit AT&T which in my eyes today is no
longer an American Corporation but a third world corporation. The
telephone number is 954 428-7812. Today is December 1, 2014

att.com

1

Leo F.
@2011-03-01

I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address.
After calling again, I was told that I would have to wait until the order was returned before they could do anything about it.
Thanks ATT,, you are the best!

att.com

5

Matthew D.
@2015-06-16

They seem to know what they are doing and can take you right to what you need.

att.com

1

Ms R.
@2011-04-16

I received AT & T internet service on 4/8/2011 it has yet to work. I have called for 8 days and yet it still doesn't work. The last phone call to this company on 4/16/2011 at 1:07 p.m. the customer service representative hung the phone of me. I have tried to contact the company via there website but wouldn't you know it not a section for that nor is it any information to contact the company via interest, phone or snail mail.

At&t is a great company if you want a phone (contract or no contract) tv or internet. The problem is that it has poor customer service and worse techs especially the Philippine staff overseas. These staff often have no clue in helping you and its sufficient that you tell them so! Immediately expect these low level "professionals" to get back at you when the call is ended. Your internet speed disappears. You dont get your messages delivered to you any more. And you get parasits on your phone calls for at least 2 days. Try to send a survey telling att about these corrupt people! Att doesnt care to respond but these philippine staff do! They call you back and text you to intimidate you further. And guess what? Att lets them have access to your private information on file. Yet, Att is above and beyond cox and t mibile who are just thieves!

att.com

5

Patrick K.
@2014-10-31

Nice, Very Nice Services and Quality.
For Internet marketing Service company In Jaipur.
Contact us http://www.appsys.in

att.com

1

Patti B.
@2011-02-08

THEY WANT TO CHARGE ME $5 TO PAY MY BILL!!!!!!!!!!!!!!!!

att.com

1

paul m.
@2012-12-02

BILLING ISSUES THEY CAN'T EVER FIX. service coverage not what advertised. Overpriced!

att.com

2

Rita K.
@2013-10-15

For the past two years I've been negotiating with at&t to try to get them to realize, understand, that seniors simply can't afford their prices. The services they offer and what they charge are not reasonable for us aarp-ers who have minimal usage. Finally I got a real letter from, what I though, was someone who could take charge and actually initiate a viable campaign for seniors. It turned out to be just an email associate who could not make any decisions, except to offer me to sign up for a FEE!
I've been a customer of AT&T for many years and they want me to pay a fee to start what I already have! They are being short sighted because they can afford to corner this age group with the very best package. But they are being petty. They don't seem to care that millions are coming of age and switching to Vontage, Consumer Cellular, etc., or other AARP rec. wireless. I don't see any ads for AT&T in the AARP circulars. I tried to help them get some insight into the market and they treated me as if I were insignicant, big mistake.
They invest their profits in Sales, Collections and CEO salaries. They can't listen to customers and are unable to acknowledge new ideas.

att.com

1

Rodney S.
@2009-03-27

Att rip-off - When I signed up for att internet and phone service,I was told I would get $150.00 back. After talking to 4 different people at att and spending a total of 43min.on hold just to get my phone bill cleared up,I was told to go to att.com/rewardcenter to claim my cash back and found no site even exist. Try for yourself,all you will find is some very ticked off people.I do not understand how they can get away with this,but you can believe I am not going to let this go.If any one else has had this problem let me know what you did,and if it worked.I see at the bottem of the page this goes to att to.att this is for you,you guys just think you got away with this. PS. ATT my next e-mail is to the better business bureau.The next to my lawyer.

att.com

1

rox b.
@2015-08-24

I know that AT and T will do nothing about this as they don't care and are too big to care. I have been with ATT / cingular since 1995. Just google the word ATT ripoff and see all that pops up. According to ATT all the companies are doing this so f course that makes it right!!!!!
I am eligible for an upgrade for 3 family plan phones. I chose the 2 year contract and was shown an absolutely free phone (note 4) online. Then I was told that by upgrading I would lose my $75.00 total credit per month. So in 2 years using the next plan, I would lose a total of 1800.00 or 600.00 for each FREE phone. They want everyone to be on the next plan as this is how they make money but what they say is that some people don't like contracts. (I do)
I was told by sales online that if I pay 1958.00 and buy the phones outright I would keep my credit of 75.00 per month (this is paying 150.00 more???? than with the next plan).
This system is not much different than all the money being made by car dealers with 7 year car loans.
AT and T does not learn its lesson well. They had roll over, took it away, then years later brought it back. They had unlimited data, made us buy blocks of data, and now are giving huge date packages for little money. So eventually AT and T will go back to giving a choice of contract or no contract which it does not have at the moment essentially.
Are Americans really this stupid? I think so if they fall for the next plan without doing homework..
(I believe last year or the year before, ATT was giving either a 15 or 25 dollar credit per month to those people who upgraded their data plan depending on what plan you got. I upgraded from 10 gigs to 20 gigs and was given a 25.00 credit per phone per month. That is 75.00 per month. This credit has been confirmed on several web sites. The employee at the store showed me the credit on my bill when trying to explain the next plan to me.)

att.com

1

Sherri B.
@2015-07-29

SCAM, SCAM, SCAM after describing the many mail & e mail offers,I finally called only to have another hard hit on my credit score and then told I would need a $400 for the 1st phone, I have 3 lines with Verizon but am not too happy anymore after 7 years with them. Also would need $300 for each additional phone. What a joke, I have good credit have not been late not once with my Verizon payment. From now on all emails will be marked spam and any mail will go straight in the trash. By the way I know the pre-approved offer doesn't mean that I am approved, but why do many offers with these ridiculous deposit amounts. They must think I have stupid written on my forehead. What a joke. Not sure anymore which wireless phone company is the worst anymore, either no coverage after driving 20 miles out of town, ridiculous deposits, ridiculous 14 day return policy, no 1 truly knows if they like the phone in that time period. After going to my parents home 45 miles away lost service after 20 minutes, not enough memory, too many stupid pre-installed apps that I have to force closes constantly. I thought that way back in the day of the track phone, was bad because whether a person answered or not it took you points, HORRIBLE but some of these cell phone company's are just as bad, if possible.

att.com

2

T N.
@2011-04-27

I have had relatively few problems with my AT&T service, despite all the negative things I've heard about it. I have, however, had issues with the AT&T website, which seems to be a bit moody in wanting to accept my password sometimes and other times not.

att.com

2

Tammy H.
@2008-07-14

AT&T/Starbucks Wi-Fi disappointingly unreliable! - I've been trying to use AT&amp;T Wi-Fi at Starbucks for the last 4 days and most of the time I either can't connect to the hotspot at all or have issues accessing the login page. Although they have a customer service number you can call, it seems pretty silly that the only way to find this number is online, where they also have a long list of troubleshooting suggestions. But how am I supposed to test out these suggestions if I can't view this page without an internet connection? And given that the website appears more knowledgeable than the CS representative I talked to, it seems like my best bet is that I print out instructions/troubleshooting and carry it around with me, which is just silly.
I have free Wi-Fi access because I'm a DSL subscriber (which is supposed to be a selling point for DSL), but I don't think the service is reliable enough to be a worthwhile factor when deciding on an ISP service.

att.com

1

Timothy a.
@2013-06-06

most confusing site that I have been on.

att.com

2

Uri T.
@2015-01-28

Impossible to get a hold of the right person on the phone, ironically. AT&T customer service is OK once you get them on the phone. Their website is also impossible to log in to.

att.com

4

Vincent M.
@2015-03-31

Recommended for all to use. Especially for travelers from outside the United States of America this Sim Card without a contract is easy...

att.com

1

wendy a.
@2014-12-22

AT&T should be ashamed!! I've had such a bad experience the last 2 weeks!! Ordered a new phone.. it was damaged and needed to be returned. I had to order another one and pay twice and wait for a refund... I never revived any return shipping label with my replacement phone! I've called 4 times and each time it's a surprise to them that I'm calling!!!!!!!! Each time AT&T says" I'm going to look into this and I'll call you back" BS! I've never once did get a call back to fix my problem! AT&T got my money twice and now they would take fix there end!!!!! I'll be filing a BBQ complaint and checking with a lawyer on this scam! It's sad that I have to jump thru hoops and make complaints to get what's right!! Shame on AT&T for you non customer service! Instead of paying for one phone it looks like I paid for two!!!!!!!!!!!!! Merry Christmas I've been cheated.

att.com

1

A Google User
@2011-11-07

Poor customer service.

att.com

1

Review AreIn
@2014-04-26

The worst AT&T store I have ever been in. Rude, really lacking the understanding of customer service.

att.com

5

A Google User
@2011-08-03

AT&T is Great!

att.com

4

Alex Perez
@2015-12-10

I had a good experience at this store, although I didn't purchase a phone, Nick did take the time to walk me through some plans and options.

att.com

1

Eric Liotti
@2015-10-18

Went to ATT store and again had to stand and wait and wait because of your employees just standing around and then after finishing with a customer just leave and let customer wait. Instead of waiting on customer in a professional way your employees sit and talk about everything but what they should be talking about. Upon entering the store we were asked what we needed. We told the person and after waiting for an hour we were told we do not do that. I have been a customer of ATT for a long time and pay a bill of 478.00 per month but as the contracts run out I will be changing companies to another phone company.

att.com

5

Joseph Zampella
@2015-03-12

The store is a lot bigger than you would think there'd be in a city Parkersburg's size. Very well staffed and organized compared to other ATT locations. However there are still wait times. Definitely prefer this cell phone store over others I've been to.

att.com

5

Matthew Sims
@2014-12-26

This location seemed to be small for the size of the city but was able to solve my concerns. It had lots of sales persons that was very busy helping earlier customers. I had to wait in line for under ten minutes but my preexisting issues were given attention shortly after my number was called. I was surprised how fast my issues were addressed and solved.
I ordered my phone through my normal great team of AT&T representatives over the phone. After looking at the new device, it was determined it was outdated and I decided to return the new Samsung S5. my overall service over the phone then at the Parkersburg, WV store was 'AWESOME'! The type of service received at both locations are a main reason why I am still a happy customer! Just have patience and all things will work out, as I was running out of time before my account would have been charged. Instead, I am still available for an upgrqde and is not stuck with a phone that I did not like. Smile!
I am a very happy AT&T Customer!

att.com

5

Melinda A
@2016-04-11

att.com

1

Ben Roush
@2015-10-01

My experience at this kiosk was good, at first. They had the Iphone I wanted in stock and had the rate I expected. The good experience stopped there. It took 50 minutes to switch my service to my new phone. Three days later I found out that they had activated insurance on my new phone without telling me (costing $8 per month). I had to spend 30 minutes on the phone with AT&T to cancel this and get a refund. While I was in the store, they told me they had a promotion and were giving away a tablet "free" with Iphone purchases. Turns out that they were going to activate the tablet on my account ($12 a month) without telling me, and I only caught on when they asked me to sign the paperwork. This kiosk is an authorized AT&T retailer, not actually AT&T. Do your shopping at an actual AT&T store or through the website to avoid all the runaround.

att.com

5

Dalton Slagle
@2015-06-26

Every time I go in here I'm greeted quickly by a very friendly associate. One of the best wireless stores to work with. Thanks for making my switch from Verizon an easy one!

att.com

1

David A. Molloy
@2015-08-30

Spent a 2 hours - with no waiting to be served - at the store just to buy an iphone.

att.com

4

Kevin McGuire
@2016-02-08

att.com

5

Nora Yolanda
@2015-09-23

I visited this store to get some help setting up my I phone and the wireless head set that I purchased while there and the young lady Jasmine Washington gave the best customer service that I have ever received from a sales person. She was such a help and very pleasant, more than satisfied with her service, she went above and beyond and it was appreciated!!!!!!! Best experience!!!

att.com

2

Big Smalls
@2016-05-24

My husband and I bought two new lines of service and a tablet. We love the actual phone service. But, in store purchasing is horrible. It took 6 hours to hook up two phones. Our tablet was suppose to be free. My husband paid, as we were walking the mall I decided to look at the receipt one last time, the total seemed off to me. Behold, we were charged fill price for the "free" tablet. So back we went, they said they will credit our debit card. Two days later they only credited some of the money. We had to go back and get the remainder. Now we are trying to get our daughter a phone line.... and we went in on a Sunday to get a fee waived because, we couldn't purchase online. They said to get the fee waived takes 24 hours, come back tomorrow. So we came back the next day waited an hour, told us they are still waiting to get the fees waived and would call us. Day three and no call. They could have at least called me in the evening and said it was not processed yet. Bad customer service......

att.com

1

Alex Rhyne
@2016-02-09

Did not help me very much

att.com

1

Clint Starnes
@2016-01-26

Very helpful employees but AT&T sucks!!!!!

att.com

1

Dianna Draper
@2014-12-26

Very rude and unhelpful. Seemed annoyed that I had something they needed to fix.

att.com

5

Kellie Cunningham
@2015-07-20

att.com

1

Sean Smith
@2014-12-26

The employees get mad when you come in because that means they have to work instead of sitting around doing nothing. I will gladly drive out of town so I can deal with someone that is actually willing to help me.

att.com

5

Irenia Ledesma
@2015-11-30

att.com

5

Sashank Narayan
@2015-12-06

att.com

3

Timucin Çakır
@2015-11-24

att.com

1

Daniel Peters
@2014-09-23

I have never been so disrespected by anyone in a service position in all my life. I myself have worked many service positions and know how to speak to customers.
I went in today to find out more about the new Next plan from ATT in relation to upgrades. Now, I know that this plan is a bit confusing and it must be a frustrating task for employees to have to explain it to customers over and over each day. After calmly expressing confusion to the woman at the desk (I think named Vina or something?) she proceeded to raise her voice quite loudly to myself and my family. She cut our questions short when we expressed further confusion with snarky statements like "will you let me finish?" and "if you would just listen", and went on to explain quite loudly that customer service at ATT gives out incomplete information. I was so embarrassed by her continuously yelling at us and that everyone in the store was beginning to stare at us. Also, there was obviously a supervisor in the store, who looked in our direction and recognized what was happening and did not intervene. So, that makes it clear that this sort of disrespect is daily tolerated at this location! Needless to say, I was only in the store for less than 10 minutes before I went down the road to the ATT store on Baltimore pike and was MUCH HAPPIER. They actually took the time to listen to my questions, understand my exact confusion, and took the time to look up our account and actually ANSWER my questions.
Furthermore, after talking to family members about my experience, they expressed that they had a very similar experience at this very location, and became so frustrated that they went down the road to Best Buy to purchase their phones. And their experience happened several years ago!
If this ATT store was the only one in town, I would switch to Verizon just for the fact of not wanting to deal with these rude representatives. ATT should be ashamed of how this store is being run! Disgraceful!

att.com

5

Donna Prandeski
@2015-07-15

Great Service

att.com

1

Lyda Hong
@2015-09-04

I have been to this store many times and the service HAD been good. Today I went in and signed in like normal. I had one bearded salesperson kept walking by me and go outside and then finally when there were less customers in the store, I am still waiting there. The two salespeople go and start talking in the foyer and I am still standing there like I do not exist.
I don't know if it was bad timing on my part, but I felt ignored.
Lee

att.com

5

Samantha Stafford
@2015-10-06

I was frustrated with AT&T when I had been in two chats and had gone to one store with NO help and just kept getting more problems. I called this store stating everything that has happened. When Andy answered he was SO polite and told me that he would help us with all of our issues. I got to the store and was lucky enough to have had him help us. Let me just say Andy was awesome, he knows what he is doing and gave some of the best customer service I have EVER had. If you are going to this store I would honestly request for him.

att.com

1

yy22 Lee
@2015-09-15

Worst place to get an account. There were a lot of representatives but almost all of them were playing their own gadgets and none of them were paying attention to the customers. The representative I got was polite but he didn't give any useful suggestions to me or explain how the plan works. I told him I wanted to pre-order an iPhone 6S, but he neither helped me to pre-order, nor told me anything about how to pre-order. What's worse, they don't seem to know how to deal with international student. Now I 'm trying to pre-order it through their website and it's asking me for my SSN, which is something I don't have right now. I'm really upset now since there is something wrong with my old phone and there is no reservation on Apple website, so I have to stick to my old phone and wait until the next pre-order is available. I really wish there is a no star option for the rating.😂

att.com

4

A Google User
@2011-08-06

att.com

3

Adrian Schulze
@2015-07-05

att.com

5

Racheal Wood
@2016-02-18

att.com

5

AThiebault0102
@2015-09-02

Chris is my favorite Josh is great too! Positive attitude and very helpful not to only me but my friend too! Love going in even for simple help because they are always willing!

att.com

5

Brittany White
@2015-07-30

Chris, you made my day!!! Thank you to everyone that helped me get a replacement phone and most importantly, got me in and out in under 30 minutes!!!! Best experience I've had at any AT&T store!

att.com

1

Gary Brevig
@2014-10-02

Tried calling the store all day. Went to the store and found 4 associates standing around so I called and listen to the phone ring while in the store. No one was interested in answering that phone call. However once in the door they were more than helpful.

att.com

1

Jessica Freiborg
@2016-05-15

TERRIBLE!!! Store manager was one of the rudest AT&T employees I've ever spoken with. Delishia Hernandez, I believe is the Store Managers name, you my dear need to learn CUSTOMER SERVICE, You are a TERRIBLE example of what a Store Manager should be, and you bring SHAME to the AT&T name and all employees of AT&T

att.com

5

Jon Roger's Tire Plus
@2016-02-25

We visited the store to add my personal line to a corporate account. The staff were very personable and friendly. We will definitely be back to this location to handle all of our future phone needs. Great job!

att.com

1

addicted1438
@2015-12-23

Every bad review is correct.Their service skills suck and they are very very very rude,especially the manager Andrew Beiswenger and his associate Jeff.Would not recommended at all.

att.com

1

Cory Cole
@2015-12-12

Went to go get a new phone, now get in mind it was a cross update, my mother took my upgrade, and I was going to use hers, well long story short, we went in and spoke with a service representative... And they were unable to do the upgrade, we had spoke with one Rep. About doing an upgrade, he said it would be $250, we had left, called customer service and they said it would be $145. Now two days after going into the store we go back in, and get told we would 1 either wait until January 2nd and or have to cancel out the line, and re-add a new line and pay the line fee, on top of the new phone charges.. We spoke with the manager who I believe was named Andrew, and got nothing but a snobby response.. Saying you will have to wait; instead of I am sorry, but we are unable to do this at this time.... Let's just say we called customer service back and ordered it from the phone after leaving the store for a second time. I think the managers and there so called "representatives" need there training done right!!! What happened to the 30 day upgrade that was guaranteed?.. Because apparently they don't do such a thing anymore, you have to do your full two year contract on that exact date, then you are eligible for the upgrade? This store was bogus and their managers & staff are not polite what so ever. Where is the CEO Of AT&T when you need them?... Not pleased at all.

att.com

5

Jeremiah Kuhns
@2015-09-30

Had a great experience tonight when Ryan Skahan helped us out. He really went above and beyond to serve our needs and inform us of all of our options, not just the ones that make them the most money. Really impressed.

att.com

1

Molly Schieber
@2015-09-15

Freaking worst customer service experience of my life. The manager just tries to screw you over in anyway possible.

att.com

5

Neil DeVo
@2016-01-07

Loved the experience. These guys are knowledgeable and got me signed up and my number ported over fast. Easiest phone carrier experience I've had yet, and probably the best.

att.com

5

Molokai Mac
@2012-06-08

David's customer service skills are great. Told him I wanted a 3Gs iPhone to replace the one I ruined while on vacation. No high pressure sales to upgrade, just "good old fashion customer service". In 30 minutes I was good to go with a new phone. Mahalo!
Avoid the Kapolei store, they'll try and rip you off.

att.com

5

Shavanna Mahoe
@2016-02-08

att.com

5

Alyssa G
@2014-09-11

Either the bad reviews were for the wrong location or they hired all new staff. I thought the service was excellent. Jonny assisted me & never "sold" me anything. He was helpful in the way that he did his job but didnt make me feel pushed into buying anything in particular. He put the customer before his commission. He had to deal with me for 2 days until I made my decision and was just happy I came back & appreciated that I asked for him. I HIGHLY recommend this store!!! Ask for Jonny!!!

att.com

3

Andy Brooks
@2014-12-01

staff is usually helpful but AT&T trains them to manipulate customers by not giving clear answers or by distracting the customers with promos and what not.. AT&T's service is not the best in the valley. Not as good as Verizon but cheaper. However i hear the have better coverage in Cache Valley than Sprint or T-Mobile. Store can get a bit busy at times which means you may have to stand around and wait your turn for one on one customer service. All the phone cases and accessories are way over priced.

att.com

1

arielle hardy
@2015-09-29

Worst experience I have had at an AT&T store. A representative removed the sim card from my daughters phone and didn't active her new one. Then just left. Forcing to sit and wait for one of two other representatives working. It took over an hour because one of the representatives left decided having a conversation about nothing was more important than finishing the transaction with a different customer. Sitting in a store for an hour and a half because an employee deactivates a phone and then leaves without activating the new one is unacceptable. I will never come back to this branch and will tell everyone to avoid it as well. At least 7 other people came in and left because of the wait. They weren't even ackowledged. We would have left if we had a working phone. I am disgusted and extremely irritated.

att.com

4

Emily Frederickson
@2015-11-16

Very helpful, and even when they were busy still pretty fast.

att.com

1

John Baxter
@2013-10-05

I've lived in Utah most of my life and had AT&T for most of that time. I've used their storefronts in Layton, Ogden, Orem, Salt Lake, and Logan, and I'm sure others over the years that I don't remember. While AT&T is big company with very sticky fingers that they like to try and get into you pockets I have had acceptable to exceptional customer service from their employees at all of their store fronts... except this one. I went in with a cracked screen to see how long it would be until i could use my upgrade, or one of the upgrades from another member of my plan. I was greeted, rather quickly to his credit, by a young blonde man wearing just a T-shirt whom I began to ask about my problem. I asked if they provided repairs he said "no" I asked if they recommended a place for repairs and he completely changed countenances and angrily replied "no" again. I'm not sure what happened but my guess is he thought that i wouldn't be buying a phone and boosting his numbers or something so I was now wasting his time. I proceeded to see if it was possible to get a new phone because I knew my two year contract was almost up. At this point he asked for my phone number and then told me he couldn't help me unless I provided the last 4 digits of a number that was associated with the business through which the family plan is purchased. I don't have this number, nor have I ever had it. Nobody at the business through which the plan is purchased has this number either. The only person who has seems to be the AT&T sales guy that comes through every couple of months. I've never once in the 10+ years I've used AT&T even heard of this number, none the less been required to produce it. I was, understandably, somewhat confused about this and asked if he was sure and if it was some new policy change. He shortly snarled at me that he had been working there for 3 whole years and this is the only way possible to do this and the way he always did it. I replied that I had been with AT&T for much longer than that and that at all the stores I've ever been to have been able to help me. Now he starts telling me that all the workers at those stores didn't know what they were doing and that he can't give out any information about me to anyone who doesn't know the magic number and say that the employees at the other stores were bad workers and that this is the only way to do things. All of this time his tone and demeanor continued to become more hostile to the point where my wife was no longer comfortable around him and began to distance herself from us. I finally asked if there was anything he could do to help us without that number, to which he replied no. Finally my wife wheeled me down the dangerously steep wheelchair ramp and helped me into our car where we drove to the AT&T store at 1640 N main (Same parking lot as Khol's and Bed Bath & Beyond) and immediately received all the help and information we needed and requested by a very knowledgeable, courteous, and professional looking representative.
The Manager here needs to train and reel in his sales hounds before he loses all of his customers. I'll never return to this store nor will anyone in my family.
I do owe the sales man a bit of a credit though, he inspired me to look into other providers and found that I can save quite a bit of money with other providers, so at least there's that.

att.com

5

Brie Curtis
@2015-06-26

I called in to At&t regarding a phone reactivation. Store manager MARK was a wonderful assist and I would suggest him for any oddball questions you may have. He is professional, genuine, and overall productive. Also, When this man didn't know the answer he still sought to find it for me. True customer service, thank you. c;

att.com

5

Deb Dewees
@2015-09-10

Went in there to switch from Verizon to AT&T (which was a win-win all the way around), and these guys were just EXCELLENT. I highly recommend the entire staff. They were super patient and knowledgeable, and a pleasure to work with.

att.com

1

Tech Nerd Gamer
@2016-05-05

All new people. Have no idea what they are doing. Get people all the time telling me that, they messed up there accounts.

att.com

1

Alfredia Martin
@2016-01-11

Nothing. I purchased an S6 Active and noticed a preloaded app wasn't working. I went back to the store within 3 days. The manager stated that "I had downloaded" some anti virus app to which I replied no. I am getting pissed at this point so I checked the store display phone and guess what...this app was ALREADY on the store sample. The manager leaves for lunch and I am still sitting here..horrible service and deceptive practices. DO not support this AT&T store.

att.com

5

Becky Styll
@2015-12-07

We were recently at this location to upgrade 2 phones. Sam was the employee that helped us and he was awesome! He got us exactly what we were looking for, answered all of our questions and was very efficient.

att.com

1

Donald Vallera
@2016-02-17

we called last week to have service at our home for internet. We were given a date and time which worked great. Then we received a phone call the morning of stating oh well we can not install your internet you will have to wait another week. Claiming that they need a third person cause they could not find a box. The box is between our home and our neighbors. If we were not able to have internet from your company then you should not schedule a time and date for people to miss work for nothing.

att.com

5

Katie Leaptrot
@2015-10-23

Went in for a new SIM card after someone fraudulently bought 4 new phones on my family's account. Brad was super nice and helpful. It took an hour to get things straightened out with the fraud department, but it was as stress-free as one could hope. They happily escorted me to my car when I asked (I parked on the dark side of the building and they locked up that side while I was there). Thanks so much!

att.com

1

Laura Robson
@2016-03-29

Went in this morning as I was referred to this location by Samson guy at Best Buy. The 2 people working at counter never even looked at my phone or tried to assist me in any way! I waited 15 minutes and was the only customer there. Neither person attempted to address my issue. Worst customer service EVER

att.com

1

Cecil Corinna Perez
@2016-02-06

They're third party retailer. I had to wait a long time and the guy helped a lady who wasn't even in line. You have to get their attention. Don't come here for anything serious or complicated take it to a corporate store. I had to pay for something AT&T says is free

att.com

1

Eduardo Corona
@2016-02-07

I went in to have a screen protector installed and the staff who was at the door was very rude when telling me that I couldn't have it installed because I didn't buy the protector at the store when in fact I had bought it at the store and the store sent it to my house telling me to come back and have it installed. After impolite commentary from the host he finally directed me to Lisa. She was according to herself the staff member with the most experience on installing screen protectors. She was very rude when installing the protector and I experienced some terrible costumer service there it was like I had been transported to my sons highschool. Be careful when buying screen protectors from them as they will put on a smile and be extremely vague with their policies until you have a problem. Also Lisa left a fingerprint on my phone after a bad installation of the screen protector.

att.com

1

Jo Myrick
@2015-11-01

The worst store I have ever been to. I went in to try to upgrade to the new iPhone 6s, when I was abruptly told i couldn't buy it for 200 because THEY don't do two year contracts anymore. Some horrible woman named Lisa was no help, and she was very rude. she told me i had to go online to get it for 200 otherwise i had to pay 25 dollars per month. she then told me either way my bill would go up, so i have to do the leasing of a phone option. when i finally decided i wanted to just go ahead and get a phone, she said they didn't have any. i called in to the store to ask if they had any, about an hour later, and someone on the phone said they had more than enough. i don't appreciate being lied to by lisa, if she didn't want to help me she needs to work somewhere else. you can't pick and choose who you assist. worst experience ever, I'm switching to sprint.

att.com

2

Luke Wagoner
@2015-11-17

Avoid this type of retail big bix store, go to a smaller store if possible. It's crowded, you have to sign in with a person at the door. Whole staff works off their little iPads and check you into the system. They try waaaay too hard to provide a "good" customer service experience. I got stuck with this noob kid first day on the job. Not a fun experience. He kept asking stupid icebreaker feedback questions to note down when all I wanted was to get a new sim card and get the hell out. Instead, he deactivated my old one there in store without asking. Didn't have cell service or mobile data for the entire crowded drive back to Raleigh. Do yourself a favor and find another store. Also, extremely hard to get to if you're not familiar with the area.

att.com

1

Roger private
@2015-08-31

By far the worst place to buy anything AT&T related. We've had great experiences at the Apex NC store. Super nice and professional. By comparison the experiences at Cary on Walnut are awful. Rude staff. Argumentive. Had a problem with AT&T insurance. Tried to get it fixed. Got nowhere. In frustration asked to speak with the store manager. Had to argue with staff to speak with him/her. Finally was told he's in a meeting. Asked for him to call us back. Never got a call. Do yourself a favor and steer clear of this store.

att.com

1

Shawn Madden
@2015-09-10

By far some of the worst customer service I have ever experienced. My AT&T phone stopped working. I just wanted to know If I could get my pictures off the current phone. At the door I was stopped and asked if I dropped the phone in the toilet. Then the girl said that once the phones get wet "you are screwed". Then she told me to go somewhere else. "We are here to sell phones". Rude and high pressured sales staff to get you to buy an over priced phone. Go ANYWHERE else!

att.com

1

Catlin Stewart
@2015-10-09

Horrible horrible customer services!!! Do not go to this store!! The short little Burnett was so rude and not helpful at all. Basically felt like she didn't want to help me out at all and was accusing me of purchasing my phone somewhere other than at&t. I will be calling the head corporate and putting in a complaint about this locations customer service. She needs to be fired!!

att.com

5

Michele T
@2014-09-21

Always helpful! They are always busy so expect to spend some time there waiting but I have never left there disappointed. Everyone there is friendly and willing to take the time they need to.

att.com

2

Neal Barncard
@2015-01-14

I could write a Book on what has gone wrong in the AT&T system and my account over the last few years. I just want to be a "Happy Customer". Not sure why they can't deliver a Houses Phone, PC service and 2 cell phones on one account so I can make one payment to them. Now I switched to Verizon for a week. They didn't have the same discount offered that AT&T had, so it was more than I wanted to pay. Now I'm back with AT&T and they can't give me the cell phones I want, do to some technoproblemo...they have. It has been days and I still do not have my cell phones we want. I wish there were a better service at a better or equal price but that is not a possibility. Where is this all going if it is not possible for a technology/communications company to do any better than this. I deserve an explanation and something to account for my time and inconvenience...you think?

att.com

5

Patricia Lightfoot
@2016-02-01

I've never had a problem in the 10+ years I've been going to this store. If I'm unhappy when I get there I'm super happy when I'm leaving. Some times they have a lot of customers but someone always says hello and I'll be with you in a second...even when I just have questions about my service and am not there to buy anything they are patient and very helpful...I won't go to any other store because the service I get else where isn't as good as the service at this location.

att.com

2

Scott Achenbach
@2013-12-16

So to keep this simple and to the point. When you call this store, before you ask any questions, INSTRUCT the "service/sales" person to listen carefully.
In an attempt to merely inquire if a replacement battery for my phone could be purchased there...at the same store I have used for several years...the same store that sold me the phone I am looking to replace the battery on...I TELL the sales person "I need to see if a battery is available through your store and inquire on a price". The sales person asks me "what kind of phone do you have?" and I inform him "I have a Motorola Atrix". NOW..before I can finish my statement, he is TELLING ME that "That phone is sealed, you can't replace the battery on that". Then begins to run off on his next 'what you'll need to do' spiel. So returning the favor of interrupting, I let this person know that this phone IS NOT SEALED, that he doesn't know what he's talking about and then he tried to start up again with what I had to do. When I interrupted him again, he finally asked an intelligent question, "Do you have the 'first' Atrix?". So when I told him that I was trying to explain that to him from the very beginning, he finally listened to me as I gave him the model number of the phone.
I am told that AT&T no longer sell that phone, so they no longer carry that battery.

att.com

3

Tyler Lund
@2014-12-14

A fairly small store with a small selection of phones on display. They didn't have the phone we were looking for on display, but were able to show it when we asked. There are only two sales people here, so it can take a while to get a new phone set up. Fairly standard AT&T mall store.

att.com

5

Joseph Fletcher
@2016-03-23

att.com

1

michael bean
@2016-02-19

I was lied to by the rep. All I wanted was cell phones and I was told no problem but the best bet would be to get you ATT internet and cable. We are now stuck with those services and they refuse to give us cell phones. The rep and store will now not answer the phone. STAY AWAY from this location at all costs.

att.com

1

Jessica Murdock
@2015-12-16

Liars and thieves! Makes me sick how both Ashley and Rachd can lure us into signing up for a contract when they knew full well the company was switched to an authorized dealer not ATT. JESSICA, the wannabe manager is a liar and thief too. They all make me sick.. hope KARMA COMES BACK ON YOU ALL!

att.com

5

Michael Large
@2014-11-30

Very good service from a knowledgeable rep.

att.com

4

Rob Larsen
@2015-07-11

Today 11 July 2015 I walked into our AT&T branch off Rt 17 & 220. Did not expect to get cell phone transition work to get successfully done. 2 other phone center experiences were not good (dropping 82 out of 90 phone book #s and expecting me to smile). Yesterday's visit at AT&T started off the same but I returned today to meet a different group who were extremely helpful and got exactly what I needed done. It really pleased me that things could (also) go my way. In fact I have a new sense of trust in the phone center businesses, and highly recommend this group with "Maurice" and associates.

att.com

5

Robin Marvel
@2015-08-09

Great sales rep., everyone there was wonderful,! Got what I needed , was quickly in and out :)

att.com

5

Jessica Stokes
@2015-08-14

att.com

5

Pedro De León
@2016-01-22

att.com

5

Spencer Churchill
@2016-03-15

clear, concise, eager to help, I came in with a minor problem that included a cleaning of the charging port, took the time to try every option to see what the best solution for the fix would be, recommended a product for replacement and actually took the new product out of the box to see if it would be compatible with my current system, very thorough and informative, would go back any time I needed help, but was so helpful that I cannot imagine this occurring any time soon, thank you

att.com

5

Andrew Grassi
@2015-11-10

att.com

5

Joan Thomson
@2014-10-26

Very helpful when changing carriers and my very outdated smart phone

att.com

5

A Google User
@2016-03-24

att.com

5

Hootie Wales
@2016-03-24

att.com

5

Melinda A
@2015-10-21

att.com

1

Sherri Spachman
@2016-03-07

I tried calling the store to make a purchase for almost 2 days. NO ONE ever answered the phone, it just rang and rang.....

att.com

5

Teresa Tatum
@2016-02-16

Bryan was exceptionally helpful. My son's new phone was not able to use data. I had not purchased the phone at this store. He fixed the problem and thanked me for being an AT&T customer.

att.com

1

Vince Ninemire
@2014-08-17

My experience was horrible. I called to ask a few questions about purchasing the iPhone 5s and the guy told me, "I don't have time to answer your questions, I have customers in the store". I bet this customer will never set foot in your store.

att.com

1

daniel biduaya
@2015-11-07

att.com

1

David White
@2015-12-23

This location is closed.

att.com

5

Melinda A
@2015-10-27

att.com

5

chris tayah
@2015-10-01

Couldn't be happier with my experience. The staff is very knowledgeable and the manager, Martin, was very helpful and friendly. Got a great deal on some great phones. Thanks again guys and I will be back when the time comes for upgrading!

att.com

5

Danielle Soucie
@2015-07-14

This store is the most helpful AT&T store in the area. Not only do they take their time with each and every customer, they produce resolutions to any problem presented. They always have great promotions and have never left me un-happy. I HIGHLY recommend this location!!

att.com

1

Ian Xxx
@2016-01-03

Tried to upgrade devices. Was told we are good to go and while checking out I was told wait we cannot take your phone on trade. Perfectly good S5 but had a recall on peeling under the glass that they admitted was not a consumer's fault. Will be a Verizon customer due to their failure.

att.com

5

julie spangle
@2015-10-25

I would like to take the time to say I hardly every write reviews, but our experience with this AT&T was amazing, Alisha (our prime helper) was so fun and easy going such a pleasure working with her. After being there for 4 hours to activate all of our items we still walked out happy, this team truly has the best at heart for every person who walks through the door and does nothing shy of trying to save everyone money. Thank you again!

att.com

5

Maurizio Amato
@2015-09-25

Great customer service and very friendly! I normally deal with Elias who is always willing to help me and my family get the best deal and save the most money. Not only does he have a great attitude, but a very professional manner. I highly recommend visiting this store as the staff here is very well trained on doing their job correctly. Keep up the great work!

att.com

1

Christian Nieves
@2016-04-01

Called to get info on upgrading from 6s to 6s plus. I needed to know what it took to upgrade but keep same monthly payment by paying the difference of deposit. When asked what it would take he answered with "by just staying with your phone now". Considering that I just switched to AT&T from Verizon a week ago and having to deal with crappy customer service already is sad. Oh forgot to mention he started the conversation after my question with "sounds like you need to talk to whoever serviced you before". Nice to know you can't do your job.

att.com

1

gavin howley
@2016-02-13

Let's all work together to put this place out of its misery! Went in with billing question and the staff have nothing to do so they just lurk and pounce. Asked my question and the guy picks up a phone, dials a number, and hands it to me saying they can help. And as I'm on hold waiting he tries to sell me some goddam tablet or something. Look I know physical retail is hurting but wow...just...I guess this is "customer service" now? Just close that poor mall already.

att.com

5

Ann Rapson
@2013-03-30

att.com

2

Mike Cowell
@2016-08-05

Not very knowledgeable. Had issues an activating a new SIM card. Too 5 tries and 2 trips to add a SIM card to a new iPhone

att.com

1

tim keveney
@2015-08-13

No one will answer the phone at this location - kinda ironic considering ATT is THE phone company. Do you really have to teach a person to ANSWER the phone when it rings? Store manager was rude and unhelpful

att.com

2

Andrew Devore
@2016-04-26

I am happy with the wireless service and 1g internet service all in all from a product standpoint. What I am really not happy about is being told that my bill will be an additional 10 dollars off a month by combining my wireless bill with my Uverse bill by the sales associate Ian. Weeks later he tells me, "sorry, there is nothing we can do" even though I was given his good word that he will "make it happen". Now I will be going into the store to talk to the manager to "make it happen" on my own. It shouldn't be this way.

att.com

1

Daisy Jane
@2015-11-06

Came in to get a nano SIM and i waited for 30+min. Very busy, service is very slow.

att.com

1

Danielle Appel
@2015-11-24

twice now they screwed me. 1st rime they sold me this mobile internet device for a dollar and told me there were no other fees only data usage. sure enough i had to pay 180 bucks to get out of that contract. then a year later i buy a new phone and they offer me a tablet for free, only charge is 10 bucks a month for usage, i asked twice are there any other fees on this, the salesman said absolutely not. well sure enough, 150 bucks in fees. i have been with Att a long time and the biggest mistake was getting uverse to "combine : all my bills as i already have direct tv. now i am removing direct tv and uverse because of the customer service.

att.com

5

Lisa Beverly
@2013-08-14

I have been an AT&T customer for years. I have been to many AT&T stores over the years for help/service. I have really enjoyed the service and help I have received at the Beaver Creek, Apex NC store. I would refer this store/ location to anyone who likes prompt, friendly customer service care! On my most recent visit I was helped by a sales associate named, Sam Chandler. He was very professional and was able to make changes to my cell plan quick and easily. His knowledge of plans and equipment was excellent. I look forward to returning to the Beaver Creek store next time I need to upgrade equipment or get help with my cell phone plans. Lisa Beverly Wilbourne

att.com

5

Sam Martin
@2015-07-06

happy

att.com

5

Ali Morani
@2016-01-01

Happy New Year Birmingham!

att.com

1

Nicholas Parks
@2016-01-17

Management at this place is non-existent. You will never be waited upon.

att.com

5

Sue Tolle
@2016-03-23

Excellent service! Helpful, thorough and personable staff! Great convenient location. Ali was professional, informative and really patient with all my questions! Will only go to Vestavia AT&T from now on!

att.com

5

Amanda Western
@2015-09-24

att.com

5

Denton Newman
@2014-12-21

Knowledgeable, helpful service from 'Tanner.' when buying a phone.

att.com

5

Erich Heppner
@2016-07-10

Received exceptional service from Adam Schlangen. AT&T is lucky to have him.

att.com

5

Joseph Garven
@2016-04-19

Absolutely incredible service and you'll never beat their cell coverage up here! Kudos~

att.com

1

teresa golden
@2016-07-02

Store sucks. Just wanted a charger. Ask my name n wanted me to wait for next attendant. F that.

att.com

1

Jack Mccune
@2016-04-07

I just want to talk to somebody about my phone but yet another computer giving me useless information I do not need to hear. That's ATT you're the best....

att.com

2

Jeff Miller
@2016-03-27

Not a good experience overall.

att.com

1

Joe Messina
@2016-03-18

att.com

2

Lillian Kinder
@2014-06-24

I purchased a mini-Galaxy phone during set-up ,Melissa asked for my husbands' phone and took off the back and several times took the 'chips' from the phone back and went to the back of the store. We trusted that she knew what she was doing. She took my husbands' SS# and charged us with a phone cover--that she said would be free because she would get a free credit...but failed to complete this transaction. When we left the store my husband's phone had NO WiFi, memos, calendar and many contacts were BLANK---gone. We returned on June 24 -told to purchase an SD card-then Tracy tried and call a company person who talked with my nephew (since he knew "the language").... NOTHING could be done to recoup the lost data. I called the ATT and talked to Kim who tried a few things to assist, her suggestion was to return to ATT store and talk with the manager...she took my complaint.

att.com

5

Stephanie Moore
@2013-07-19

This particular AT&T store was great. Adam and Melissa were very helpful will everything we needed. We switched from a previous store to this store due to their knowledge and helpfullness.

att.com

1

A Google User
@2011-12-22

Very impersonal, floor person fetches your purchase and hands it to someone at the register. I had to ask to see the article before it was paid for. Th eregister clerk didn't make eye contact until after several awkward minutes standing in front of the register when I mentioned the lack of eye contact. I assume this is a commission based stroe and I was in a jam, otherwise I would have taken my business elsewhere.

att.com

4

Charles Zeltzer
@2014-07-18

att.com

5

cher
@2013-01-25

att.com

5

Stephen Biele
@2015-12-25

Short wait times, nice employees and quick help

att.com

4

TJ Phillip
@2013-05-05

att.com

5

Jacob Kneser
@2016-01-29

Quick and helpful when I stopped in to get a new sim for my new phone.

att.com

5

Kathy Leslie
@2015-04-16

Great store and staff! The manager at this location is very knowledgeable and so helpful! I wouldn't have stayed with AT&T if it weren't for his customer service.

att.com

3

Point Demo
@2014-09-18

Sucks

att.com

5

Robert Shaske
@2014-11-15

att.com

1

David B
@2016-02-07

Although the staff was nice--when it came down to actual service I would say not so good. I went to deal with a billing problem and right from the start they said they could not help me. I was literally there from 5:45 to 9pm and walked out of the store no better off then when I walked in the store.

att.com

1

erinlich
@2015-02-28

Unhelpful employees who will lie & tell you anything to get you out of store. The manager Mike is the worst--counterproductive, angry, unwilling to help, happy to take your money and make empty promises but unable or unwilling to provide the service you pay for. Go to a different AT&T store, or better yet, go with a different cell phone provider. This store and this company is a nightmare.

att.com

4

Jeanne McCandless
@2016-03-20

I was satisfied with the help I got from Kiera in resolving the problem I had.

att.com

1

Shenell-Victoria Beaubrun
@2016-04-20

Worst store ever! I've had issues with them before but they are the closest one to my home. The lack of professionalism and concern for my issues as a long standing customer are ridiculous! Today was the 3rd time I walked in to an "employee" using profanity , and the 2nd time I've had to wait for help in awkward silence. Even if an employee is with someone else, at other stores, the rep will let us know someone would be with us. Not here, they carryon with personal conversations probably in hopes that you"ll leave. Message received loud and clear!

att.com

4

CorreyHope Kustin
@2013-07-15

They actually have 2 in Kings Plaza. A kiosk downstairs which is crowded and why bother to wait.
Run upstairs and see the experienced helpful staff. They will help program and teach you how to fix and give a lesson. Very patient- they even recharge your phone while you shop.
Nice store!

att.com

1

David Gold
@2014-11-26

This location in the Kings Plaza Mall has been closed.

att.com

2

Jeffrey Diamond
@2013-09-23

Very rude. Sent some dear friends in to get a new sim for a iPhone that I hand-me'do down to them. Although they gave them a new sim they refused to transfer the contacts over saying they were to busy. These were seniors that needed there phone to work and have no tech knowledge. This transfer would have taken all of 5 minutes.
Better customer service is needed.

att.com

4

cameron richmond
@2015-09-06

att.com

3

Jacob Attar
@2016-02-28

att.com

5

A Google User
@2013-05-22

att.com

1

Carl Garber
@2016-06-07

Was given completely inaccurate/wrong information concerning the Switch Over offer by both the sales person and the manager. I was never told that to qualify for the offer there had to be a balance due on the phone OR an contract early termination fee from the former wireless carrier. Not at all happy with this - or AT&T wireless service in general.

att.com

1

devon eaton
@2016-06-10

April 27th we went to this Muskegon location to get my husband a G5 upgrade, i seen they had a surface 3 and got that to. I sled for insurance to be placed on it because of my children, and payed what we needed to pay left, a month later someone at work damaged my screen and i call to file a claim to find out all my other devices are covered but not this one, So now i have to pay all cost to fix it mind you i now have a damaged item that i have to pay every month for.

att.com

1

Jordan C
@2016-04-05

I went to upgrade my phone and they said my bill would increase by 10$ a month. Not to bad. However when I got my new bill it was 102 more then any bill ever. So when I contact att they tell me it's to late to refund because it's been over 14 days since my purchase. Even tho I just received my bill and I asked how much my bill was going to be. Att as completely robbed me. They increased my bill by 35 a month and to cancel they want 694 for the phone that was supposed to be a FREE upgrade. I will never recommend att they do not care about costumers only money.

att.com

5

Naveen Koneru
@2013-01-02

Extremely helpful folks. They said, "Let us know if you need anything at all when you are in the area". I took to their words and called them for a billing problem. They fixed it very promptly.
2 Thumbs Up

att.com

1

Brandon Cruse
@2015-12-19

Need to have a person at from door check customer in as they come in like the store does in Mt. Juliet. That way everyone know who is next in line. Waited for for about 20 minutes. Three store associate on floor when in went into the store. One girl got completed with the customer she was helping then she went home. Leaving two personal on the floor. Two personal on break, One of which was manager. The manager came back from break & asked who was next. I was next, but I was nice and was going to wait for the next person. The next sales associate asked what he could help me with. I told him what I needed them said that the next sales associate could help me he was going on break. Does not make since to send someone on break when you have 8 or 9 customers waiting on needing assistance.

att.com

1

Maya Nicholson
@2015-08-08

Highly dissatisfied customer experience management specifically a gentlemen by the name of John was very rude and condescending. I was given misinformation and the employees seemed disinterested in helping me with my service issues all around I wasted my time at this location. I received better customer service at a 3rd party att certified location.

att.com

5

Melinda A
@2015-10-27

att.com

1

chris collins
@2015-12-14

Bad customer service, they just want to take your money.

att.com

5

Jason Worner
@2016-05-01

I've received prompt and honest service each occasion I've visited this location. While AT&T is a service I'm more than likely going to leave after 10+ years due to the insane pricing structure, especially for Data, the store itself has knowledgeable staff.

att.com

5

Jessie Jamtgaard
@2015-04-20

I had to go into the store a few time in the last few weeks and each and every employee that I dealt with was pleasant and did everything they could to help me. The staff was extremely patient and knowledgeable.

att.com

1

Matthew Foley
@2015-12-22

Worst customer service I have been exposed to. They don't even try to step out of the box to help. Walmart employees have more integrity. It's pretty obvious as others have experienced the same. All the guys tell you is, "There is nothing we can do." and pass the buck onto the next store. This store is the reason AT&T will be losing our business. If you are a tech company that offers a tech service and expect people to pay for that, it's pretty important to take care of them. That was easy as all the dropped calls I have had with this poorly trained group of imbeciles.

att.com

1

Nathan Strech
@2016-04-09

There’s no check-in process or line at this location – employees simply try to remember who came in first to figure out who to serve next (they got the order wrong in my case). You’ll wait around for 10-15min to ask the simplest of questions. Horrible service concept with super slow service.

att.com

5

Daxon Ferguson
@2015-02-24

I wish i remembered the guys name that help me but i was highly impressed in the gentleman, blonde haired kind of and moderate build, he listened to my situation and recommended what i should do, and didn't once try to force a sale on me, great great guy, and is going to go far in the company. Because of him listening to my situation, ill definitely shop at this store if i decide to go with at&t.

att.com

1

Heather and Kody Stevens
@2015-10-30

Sold us a charger pad for the Galaxy s6 active. The pad caught on fire in the middle of the night, and when my husband went in to inform them, they said all they can do is give us a new one, after stating we didn't want a new one because it could happen again. Basically saying it's not their problem, so why not give us the manufacturers number so we can call them?!

att.com

4

Jeff Ricci
@2015-10-18

NEW PHONE!!!!!!!!!SAMUNG GALIXI NOTE 4!!!!!!!!!!!

att.com

1

Rachel V
@2010-04-06

I have tried calling this number numerous times but every time it tells me that my number cannot be completed as dialed! I know for a fact that I am dialing it correctly So not sure

att.com

5

ROGER MILLER
@2016-01-29

att.com

1

A Google User
@2010-09-26

I walked into this AT&T location yesterday afternoon all ready to buy a new iPhone. It was to be the third iPhone for our family and the 4th AT&T telephone for our family.
The store was busy with all associates with other customers. My husband and I waited for about 20 minutes and at that point two customers finished their transactions almost simultaneously and exited the store.
We waited for an associate to approach us and ask to assist us. Instead the two associates who now had no customers stood behind the counter and chatted small talk with each other, and it was apparent they were not doing anything other than just chatting.
When I began to approach the counter, one of the associates turned away, picked up a sheath of papers and began to shuffle them while the other turned in the other direction and started looking beneath the customer counter.
At that point, my husband and I walked out the door, drove across the parking lot, walked into Best Buy and 45 minutes later I walked out with a brand new 32GB 4G iPhone with a service plan for the 2GB data pack, unlimited texting and 700+ monthly rollover minutes.
Yesterday was the first time we tried to use an AT&T customer service location for our purchases having before always shopped Best Buy. After the non-existent service yesterday, I have no plans to ever return to an AT&T customer store for something I can get elsewhere.

att.com

5

Brad Goertler
@2016-01-31

att.com

1

clifton lambert
@2012-04-13

At&t is the devil. Wished I had a Verizon phone.

att.com

1

Matt McFaul
@2015-08-25

brought in my unlocked Verizon S4 to connect to my existing AT&T account, and after many attempts to get the data side working the employee gave up and told me that it wasn't possible. When I got home I googled the problem and found a 30second solution on youtube and was able to get it going myself. These people don't know squat. Today I called because the S4 ended up in the lake and I wanted to move the service back to the old phone, but they hung up on me 4 times in a row. Their phone rang around 6 times each time then they pick it up and immediately hang up on me. I guess you can't expect much from poorly paid reps.

att.com

5

Joel Dorr
@2015-12-08

The service has improved immensely. They looked busy when I walked in and was helped right away. No waiting. The rep was very knowledgeable and easy to work with. Good experience.

att.com

5

Melinda A
@2015-10-20

att.com

1

Blaire Perrone
@2015-09-22

This is by far the WORST SERVICE I have EVER encountered. I brought in an i-phone 6 and asked the representative to transfer all of my data from my i-phone 4 over to my new phone. The rep transferred all of the data over to my new phone and everything was working perfectly. Because this service was free, I thought I would buy a case from him so he could make a sale. When forcefully stuffing my new phone into a case we both heard a crack and the phone went completely black and would not turn back on The rep then took the phone out of the case, tried to turn it back on which he couldn't do, handed it back to me, referred me to a repair shop and said "good luck". I was clearly beyond upset and needed to take a breather before contacting his manger. The next day I called the store, the manager was extremely unprofessional, accused me of lying about my phone and told me to call corporate to complain. I have now called corporate 3 times and continually get told a manager will call me to resolve the situation. Nothing has been done and I am left without an i-phone. I will absolutey be canceling with AT&T and will continue to spread the word about my experience.

att.com

1

Charles Kelly
@2015-06-04

Whatever you do, do not go to this location. I got a new iPhone 6 along with a waterproof case. When I put the phone in the case, the mute button did not move. After trying for 20 minutes, went back to see if they have a way to make it work or get a new one. One sales rep tried several times and was able to turn on or off once or twice and said he could not replace it since it does work occasionally. I tried to turn on and off many times but it worked only once. Finally, after arguing for a few minutes, they agreed to replace it. That is when I figured out we never received a receipt from them to begin with. The phone was in my husband name and I was the one who went there to replace the case. They said they would not replace it without a receipt or my husband present even though we were there together the same morning. These people did everything in their power NOT to cooperate and NOT to be helpful. DO NO GO TO THIS PLACE. Deserves 0 star.

att.com

1

Jamie R
@2016-03-07

AWFUL! Was looking to switch from Tmobile to AT&T, sales rep. inserts chip in my phone THAN informs me I'll need to call t-mobile to have my phone unlocked... however by inserting the chips my current service was canceled so I am no longer able to make telephone calls. Also t-mobile takes AT LEAST 72 hours to get unlock code. The rep leaves me with no phone & no service for at least 3 days and plans to charge as soon as phone was added to plan... this is absurd and very poor service. The rep. should have properly handled my switch by informing me to go to T-mobile first getting my phone unlocked then coming in and switching. However they are so concerned with making money they don't care at what cost it comes to the customer. Needless to say I am going back to T-mobile.

att.com

1

Jim Woodson
@2016-04-01

My debit card was changed to the chip type, I forgot to update my info. So the change failed, I contact the rep on the phone who kept putting me on hold until my plan expired. They came on right away and said " This plan has expired, you need to pick form the new plans available". I had had the unlimited plan since 2010. Loyalty means nothing to AT&T. I will never be an AT&T customer again.

att.com

5

Sally Simpson
@2016-03-05

I had a great experience here. The person was helpful and informative. They had a lot of patience with my questions as I am not to good with technology. I will go back there with any of my phone needs. Thank you so much!!!

att.com

1

David Kung
@2014-10-25

Man. Given, I downloaded the new iphone software where it locked up my phone and prevented me from connected to my desktop. So I take it to ATT. The door man said that it is a common problem and that they can help. So I sat there waiting for 20 mins just to have the service man said that there is nothing they can do. It should be a no brainer for the doorman. He should have known that and not wasted my time. Terrible service, and terrible policy. There should be a standard of what the ATT employee should know to even work there.

att.com

1

Delvis Molina
@2015-12-11

Two people ahead of me, three employees and still a two hour wait. I do blame myself for not wanting to drive to Pearl City, they usually take care of me in less than 15 minutes. This is the worst AT&T store I've been to in my five years with the company as my service provider and I've been in seven different states in that time.

att.com

1

Jared Abdul
@2014-11-24

Don't buy your phone insurance through at&t. When you file a claim, you will get a different phone if your model is not in stock. The customer service skills of the assistant sales manager are lacking, he was in no way helpful to a long time family that uses at&t. What he does not realize is that the company I work for is a corporate customer of at&t, I'm going to start making calls to people to let them know about how I was treated. Fyi... My company has well over 100,000 employees nation wide.

att.com

1

Neema Patel
@2016-04-08

Difficult to reach any human who would answer your questions

att.com

5

Ryan Bendtschneider
@2015-07-25

I worked with Sam. She was incredible! I went in with an expectation of hearing bad news and she went above and beyond to make sure I was taken care of. I would recommend her and that store to anyone.

att.com

4

Jim Hunt
@2015-11-18

Good store with good staff. Always busy though.

att.com

5

Joseph Nicolai
@2015-12-29

Great customer service. Best 4G coverage. Great selection on devices. Customer service is best with AT&T I kid you not

att.com

1

Mary Van Pamel
@2016-01-07

Awful customer service experience. My mother and I went into the store at 7 pm, the lady signing us in told us there was a 1 hour and 45 minute wait, and told us that we would receive a text when we were 3 away from being helped. We went to Outback to grab a bite to eat while waiting and received a text at 7:58. We paid our tab, got back to the store by 8:03, and the doors were locked. A rude woman walked over to the door after staring at us outside for over 3 minutes waiting and proceeded to talk to me through the doors closed instead of opening them. She advised us that the store closed at 8 and we would not be able to be helped that night. I proceeded to ask her why the lady signing us in told us at 7 pm there was a 1 hour and 45 minute wait knowing that the store closed in 1 hour. All the rude lady said was that she'd "talk" to her and that we would not be able to be helped even though we got our text reminder 2 minutes to their close time. VERY RUDE staff members.

att.com

5

riskrunner42
@2016-02-21

Natalia was awesome! Great customer service, no wait AND my bill was lowered. Natalia was knowledgeable, not pushy. Very pleased with my visit today.

att.com

5

Rosalia Heppler
@2015-12-12

I had a great experience at this store! Jay was the man who helped me and he was awesome! So helpful and cheerful. I came in to sign up for new service and he was great with answering all my questions. I recommend coming to this store and asking for Jay. thumb up

att.com

4

Evan Rys
@2015-11-21

Staff is nice, but if it's busy expect to wait a while

att.com

4

Raf T
@2015-11-18

This is probably lyrics one of the nicer stores I've been in. Clean, and updated.

att.com

5

Tanya Davis
@2016-03-18

It is always a wonderful experience visiting this location for either servicing of our AT&T phones or buying a new one. The gentlemen there are always very willing to help, very patient with you making your decision on choice of phone and generally everything. Just always a pleasure. So pleasant, calm and helpful.

att.com

5

Vlad Z
@2015-07-07

I moved to a new location and had problems with AT&T signal at my home. I've spent hours on the phone with customer service trying to resolve this problem - all useless. Then I decided to stop by local AT&T store in Hackettstown, NJ.
Ashley Harrison (Retail Sales Consultant) was there to assist. It was 7:30 pm, and store was open until 8. She stayed late until 8:30 pm, communicated all the issues with AT&T technical support, helped escalating my request and issue was resolved the same night. Great employee! Fantastic customer support! Highly recommended. Way to go!

att.com

5

Canan Kumas
@2016-03-04

I have been a customer of att since it was Cingular and it has always been a great company! I went in the other day to get something added on my mothers phone and they were spectacular, they even talked us into getting direct tv (unlimited data!)! Vince was incredible, great sales rep!!

att.com

2

David Eynon
@2015-12-10

I went in at 8:30 this morning because I wanted to buy a new phone and discuss the $210 monthly bill that I get which is ridiculous. It was me and one other customer in the store and she was already being helped. I stood there for 5 to 10 minutes and walked out pretty angry. ATT had 4 employees plus a security guard (one employee was helping the lady as another was standing next to him listening to his conversation with the customer) and none of them bothered to help me besides taking my name. I don't know if they were in training or what, but it just felt lazy to me. This might have been my last trip to an ATT store as I have been thinking about changing for over a year now. It is sad since I have been with ATT/Cingular since 2003, but they just can't seem to get their act together and address my problems.

att.com

5

Joey Wells
@2016-04-04

I've been without a phone for 10 days. I think Garrick knew I needed help. Not only did he get me the phone, he also saved me quite a bit on my monthly bill! This s is why I've been with att for almost 20 years. ATT STAND UP!

att.com

1

Keith Blackwell
@2015-12-06

I went into this store on 12/5/15 wanting to review the Lumia 950. Upon walking in, I was approached by a salesman who was in the middle of a discussion with another customer abruptly asked me, "are you looking to pay your bill?" I said no, I want to the see the Lumia 950. He said, we have the phone in the back, but not a display model. I said, 'do you expect me to buy the phone, sight unseen?' Then he says, other stores may have a display, at this point you'd think he'd go and check and see what store had this elusive phone on display..nope! So to make a long story short, the salesman to my bewilderment refused to show me the phone! I got the feeling I'm not welcomed in this store, even though I have a AT&T phone through a corporate account of which I told him that as well. I got the feeling he didn't believe me. Oh yeah, did I mention I am a black man.
So, when I go to work, I'll be sure to go to my employer and tell them of my experience with AT&T.

att.com

1

Monique Jerry
@2016-05-19

I went in this store location at 5pm and hated the experience; I was there for 90 mins. The manager Kadeem need to be educated on what customer service means and how to provide good customer services. He definitely need to go back to school and learn business skills. Having a good business begins with providing excellent customer service.

att.com

5

Brandon Little
@2016-11-09

This location has the best customer service of all AT&T stores around town

att.com

1

Jay R
@2015-06-15

Joke of a location. If your a business don't come here. I was told I would need a 1000 dep. We have a gov dunns number she stated they don't do dunns numbers but can run my personal cr do they know there breaking the law. Hope this location goes under she did not care she even waited my time.

att.com

3

Jonathan Lees
@2013-07-16

They wouldn't sell me a phone outright... I was sent to target.
So why lost the price as 700 if you won't sell it? The reason: "The HTC One is too new."
B.S.

att.com

5

Michael Hodgins
@2015-12-06

att.com

2

William Adams
@2013-02-14

I am normally very politically correct, however, my experience with this store has left me speechless! I would honestly burn my money before I ever walked in that door again. $50 dollar fees that the store across the street in the mall doesn't have, $30 dollars to put a screen protector on your phone, taxing you at the maximum value of the phone, instead of the actual price with an upgrade, VERY poor "suggestive selling". It is more like continuous pestering. Telling them I want one phone, but having them persist to tell me I would much rather have a different phone, only to find out they receive more on the commission with the other phone. OH, and by the way now you need to purchase another sim card! That is when I walked out. They had racked up $200 in fee's and charges and that wasn't even the $199 that I was about to pay for my phone. I took 5 minutes and went across the street to another AT&T store in the mall and within the hour I had purchased the following; iPhone 5, iPhone 4S, Otterbox, Case for the iPhone 4S, car charger, and a screen protector. I walked out the door only spending $237 and some change. This store had me at $400 dollars and that was with no accessories that was just the iPhone 5 cost with all there little fees and charges.

att.com

3

Zach Marsh
@2016-03-10

It's not a corporate store so you won't get the "expertise" for technical questions or problems that you.. might... at the official store or over the phone with customer service. That being said, getting expertise anywhere from this company can be somewhat of a unicorn. Overall the staff was friendly and did their best to try and help. Plus it's nice to have options.

att.com

1

Amanda Tipps
@2015-11-21

Terrible. Sales associate was completely unfamiliar with the plans, phones, and phone cases. She was unable to differentiate between phone plans and the features of the various iPhones. Ultimately she sold me the wrong phone case for my phone, and when I tried to return it, they would not take it back because it had been longer than 2 weeks--even though I live 40 minutes away from this store.

att.com

1

Amber Sligh
@2016-07-15

Was busy and they seemed understaffed till we realized they were chit chatting at the door. We signed in to get help when we got there and when we asked why we were not being helped while they were talking amongst themselves we were told "you did not tell us you were ready" and we're given attitude.

att.com

5

Eva Marie Filip
@2016-06-23

I had a lot of time to get the best way to use my Galaxy 5 mini .I'm not sure if this is the best one four me. Maybe I should have the Galaxy 7.That seems to be a much better than this one.

att.com

1

Harold Jeter
@2015-03-01

Took entirely way too long. I need to speak with a rep so i can make sure they have what i need at the store before i drive all the way over there and its hard to believe that nobody is available. Its frustrating and annoying. AT&T is the only phone company that i find never available. i find it hard to believe that they have a great costumer service review.

att.com

2

Rob Garcia
@2015-10-24

You better know that they sell what you want because they will not answer phone even though when I arrived 5 minutes after I called there were 4 employees standing at door to open it just to tell me they don't sell the accessory I need. They get two stars for having 4 people to open a door, minus 3 stars for at least one of those employees not being able to actually pick up a phone instead of just chatting about the weather and waiting for someone to walk in.

att.com

1

Arunkumar ponnusankaran
@2015-12-03

Cheaters. Selling Fake products. They would give a deal for Iphone 6 for something like 400$ for 24 months. Nowhere else you would get such a deal. Not even on a black friday. Because the equipment which they are selling is a fake. Once you got a phone, you are gone. Dont' ever think about going to it. Please find some other ATT direct selling shop or go to Apple store directly.

att.com

5

Jason Smith
@2016-04-01

We were very pleased with our service...Jason was thorough. .he wasn't pushy but very informative & has agreed to help us if we have any further issues. ...you can't do better than this with customer service..

att.com

5

Pamela Hogue
@2015-12-06

Doug was the best! ;-)

att.com

1

Probably Obvious
@2013-09-27

Honestly, everytime I go here the store is ALWAYS understaffed and I end up waiting longer then I wanted to. Please get your act together.

att.com

1

Vasanth Ramasamy
@2015-12-02

Horrible experience. Do not believe this store. They are selling defect pieces and duplicate products.
I bought an iPhone 6 new mobile from their store last week. I did not check the speaker while buying the phone. After coming home, I found that speaker was not working. I went back to another ATT store and they asked me give it to Apple.
Apple guys tested and confirmed that the speaker has an issue. I asked them to replace the speaker because it has 2 years warranty. They checked and told me that the mobile has some "non-apple" products internally like speaker, wires, etc. So they cannot do it for free of cost.
I went to the same store in Washington again. I did not get proper response. They simply told that they cannot take the mobile back (eventhough it is not even 5 days I bought the mobile) since Apple told that there are some modifications in the mobile (which I did not do anything). And at the end, the manager suspected me that I might changed something in the mobile. Ultimately, there guys are not believing the customers.
I spent most of the time in ATT and did not get proper response. And no solution too. I bought a mobile for $600 with a defect piece and I want to live with it.

att.com

1

Amith Alphonse
@2015-05-31

Terrible.. The team of customer service reps are nothing by a bunch of theives. There is an additional cost for everything. They charge you 25 to 35$ and tell u that they will give you some stupid charger or some other cable for the charge because they have to put it on the bill... just a simple plain way of selling the items at their store.
Couple of instances, 1) my friend wanted a prepaid gophone.. they said, it would be 100$ for a year + tax along with it, they will charge 9.99 for the sim and then an activation charge of 35$ . such a bunch of moron..
We went to AT&T in the bridge water mall and the customer service reps was so well mannered there in the AT&T bridge water mall, they did the entire setup for just 100$ + tax which is the right way to do it.. Piscataway AT&T moron wanted to cheat us 45$.. what a joke..
2) we asked for a normal sim to be converted to a nano sim for our iphone 6, the AT&T idiots in Piscataway told us that to do it.. they had a fee of 35$
on this occasion we went to AT&T in somerville circle, they did this for free. We were so impressed with the customer service guys in somerville AT&T that we purchased something else there just because they were so knowledgeable .. we were actually planning this purchase in Radioshack..
STAY WAY.. all they know in Piscataway AT&T is to charge you for unnecessary items.. They r a bunch of freaks

att.com

3

Eddie McNeight
@2012-12-08

Felt cheated by reps here. Was told best deal for my phone was in store. Even after asking if it was cheaper online, Rep advised me the current deal I am looking at is the best at $50. When I arrived home, looked up the phone at ATT website and found out they were selling them for 1 cent, a special promo for this specific phone.

att.com

5

蔡賢奕
@2016-01-11

att.com

1

meghna rao
@2016-04-19

I've had the worst experience and wouldn't want anyone, ANYONE going to the store and getting fooled like I did. Complete disregard for customer service and mismanaged.
Here's what I THINK happened: I was on the ATnt NEXT plan for more than a year, 14 months to be exact and got an alert on my phone that I should upgrade!
So I went over to the store, with an inkling that I might want to get either the iphone 6 or the LG G4. I didn't care at this point, which was cheaper or more expensive.
As I enter the store, I am told that I HAVE TO return my phone and will have to pay $136 in addition in order to upgrade. I am NOT given a choice to retain my phone or trade it in for a new phone. NOT.
So I pay $136 and decide to upgrade to Iphone 6 because they don't have the LG G4 in the color or kind that I wanted. That's fine. I try to get the best deal for myself, including memory and data plan. I'm absolutely fine paying more for more memory. This should help you understand that I still don't care about the money aspect in all this. Here's where the BS starts, the customer service agent, Dan then tells me I will get $60 credit for my phone (LG G2) if I get the Iphone, and $150 if I get the LG G4. So I fret and take the $60 for the iphone. He then throws a bomb and says I HAVE TO BUY AN ACCESSORY FROM THE STORE in order to retain the $60. So I buy what is the "cheapest" available accessory from the store, or SO HE SAYS. A screen guard. Which by the way, broke the very next day!
He then says I have to pay $40 for the screen guard and the remainder $20 will be credited towards my next phone bill.
This is WHAT I LEFT THE STORE WITH AND still have to be with, coz they refused to exchange my phone for free, even though it was within the stipulated 14 day period. They said it would charge me another $35 plus any charges on the new invoice!!!!!

att.com

2

Raghu Kakani
@2016-04-27

Switched from sprint to att at this store.Customer service was good when bought a mobile.But later tried to check in for switch money(around $650 as advertised by AT&T) they did not responded properly.Lost around $250 for breaking contract with sprint.

att.com

2

Albert Lam
@2015-08-24

Went there twice and both visits were unpleasant. The sales representatives ignored me for 15 minutes while I was walking around their store. There was maybe one pleasant woman in there who knew how to smile, but everyone else looked angry and inconvenienced. They were not rude but were very unwelcoming. Come to this store only if you do not care for real customer service and have a thick skin.

att.com

1

Claire Koons
@2015-08-02

Most horrible store ever! I am done with at&t for good. Canceling my contract with them today! People in the store are rude and not helpful. They think people are stupid and going to pay full price of a new phone when signing up for a 2 yr contract again. I have been a loyal customer with them for 10 years....its so sad they treat people like that!

att.com

1

Marilena Soberal
@2015-11-15

This particular store has the worst customer service I've ever experienced. They are always trying to scam me into paying more. I will never return to this store again and plan to switch carriers after this experience.

att.com

1

Sonia Wills
@2015-12-17

This is worse At&t store EVER!!! When you have an Area Manager ( which I didn't know at the time) to hang up on you for asking for the store manager because of the horrible service that was rendered the day before.
Isaiah A.M didn't even know the reason for my call and when I requested an store manger Isaiah kept asking " What can I help you with?" I then asked "Are you the store manager?" he Isaiah said "no". I then said I need to speak with the "Store Manager" that when Isaiah hung up on me. That was sooooo unprofessional of an Area Manager!!!
So I called back CSR Fannie answered I then ask to speak to the SM and she proceeded to ask how may she help and can I ask what happen? I told Fannie no I rather keep her out of it and speak to the SM.
That's when Nathan SM came to the phone and I found out that Isaiah was an Area Manager. I explained to Nathan what happened and he apologized for Isaiah rude behavior in which I told Nathan thank you but Isaiah needs to apologize not him.
So don't go to the Canton At&t store for good customer service because your not going to get it!!

att.com

1

Yohei Shimazaki
@2015-07-23

This store uses shady selling method to make their new plans look cheaper than what it really costs.
Here's what happened:
Sales associate tried to sell me the Next plan, and showed me how much Next will cost with equivalent/better service plan. Little did I know that he removed my legacy World Connect plan, which makes the monthly fee look cheaper, but ends up costing hundreds when I make international calls. I got a surprise bill showing international calls at the full rate on my bill. Now, I owe AT&T hundreds on international calls, and lost out on the legacy World Connect cost.
If you go to this AT&T store, watch out for the old, fat hippie pushing the Next plan.

att.com

1

A Google User
@2010-09-01

exsperience not pleasant

att.com

3

Daniel Bittner
@2015-12-11

att.com

5

K Feldges
@2013-12-30

Had a good experience when switching from our old carrier. The salesperson (Sandeep) was very helpful, and I love my new phone. It didn't take much time, all of our questions were answered, and I didn't feel like we were being given the run around.

att.com

5

Suryodaya Timsina
@2015-10-29

att.com

5

York Marketplace
@2014-12-27

Love it here

att.com

3

Chris Martini
@2016-03-15

Update: I am neutral on ATT Wireless. Happy with Uverse Internet.
Older Review: I am fairly happy with ATT Uverse but the cell service is horrible. The worst. So is the Blackberry Torch. Really bad.

att.com

1

Jennifer Laird
@2016-04-23

AT&T has the WORST customer service. I have been a customer since 2004. They do not value their customer's like they "claim" to. I'm ready to cancel everything AT&T and move over to Verizon. I have never had such horrible customer service in my life. They used to be better at it... until they took over DirecTV. I'm so frustrated all around.

att.com

1

nora ogbunugafor
@2016-05-27

AT&T IS TRASH! THEY ARE CROOKS! I WISH I COULD GIVE THEM ZERO STARS!
This is my story:
In January of this year, I moved to my current address. In the process of moving, I contacted several cable providers to see which one I would want to use in my new apartment. I contacted Comcast, AT&T, and DirecTV. After deciding that I wanted to stay with Comcast, I went forward with them and they installed my cable. The AT&T representative that I spoke to on the phone kept calling me back, because we never finished discussing anything about installation or prices - I was only wanting some general information about the service they provide. She continued to call me back and I never responded because I didn't want the service. She should have taken the fact that I didn't respond as an obvious sign that I was not interested; instead, she used my information to create an AT&T account, and set me up for an installation that I never asked for or agreed to. A few days later, I received a call from AT&T saying that I was scheduled for an installation. I told them that I never asked for one, and that I didn't want AT&T's service because by that point, I had Comcast. They asked if I wanted to cancel the installation, and I said yes so they did. About a month later, AT&T sends me a bill - for what, I do not know. I NEVER installed their service in my home, so how was I being billed for something that I never used? That same day, February 19th, I called AT&T and explained my situation. They could not find an account under my name because I never had one, so they could not figure out how I was being billed. After being on the phone with them for over two hours, I finally spoke to their supervisor, who apologized for the inconvenience I was experiencing.... but guess what? I'm STILL being billed by these crooks. I have taken this issue to people with a lot of power who can help me!

att.com

1

Patricia Stewart
@2016-06-04

Customer service lies - they tell you one thing and do another. You call back and they lie some more. They don't care about their customers at all. I have already dumped 2 of my AT&T services and am currently shopping around so that I can dump the other 2 - I am done with them. They can lie to someone else. The clearly do not care if they keep customers or not, but maybe someday when the chase all of them away with their constant stream of lies and extremely bad, sub-par customer service representatives they will care. I requested an investigation based on their "calls are recorded for quality assurance" to have the last 3 interactions with AT&T customer service pulled and investigated to prove that they lied to me and noted / did something else. Unless that is just another lie, I will find out in 48 hours the results of the investigation. I am not holding my breathe, because it is probably just another lie. They are however extremely good at the lying part! We had DirecTV for years with no problems. AT&T buys them and wham - problems - I HATE AT&T.

att.com

1

Rick Boykin
@2016-06-09

I've been in the customer care business for 30 years and have just experienced the worst possible service in my life. It all started with a letter ATT Mobility sent that had no explanation behind it and only raised questions, including, has someone set up a fraudulent account. The letter stated I could call with additional questions. I called the 800 number and of course no one could answer my questions, nor had any idea who or why the letter was sent. I ended up being transferred 7 times across entire organization. No one could explain why I received the letter or the contents within. Attempted to escalate to the site director, but was told the site director wasn't available. I said I would wait while they found him/her. Ron the manager put me on hold. After two hours on hold (no I didn't think they would get back to me, but wanted to see what happened) the call was disconnected. I've been with ATT Wireless for 20 years and by my estimates, spent $66,000 to date. Now I have to decide to move all my phones to another provider which is a pain in the neck. While on hold I constructed a letter, but now I have to spend more time finding out how to get it to a VP as ATT's practices do not allow their organizations to freely give that information out. The worst experience possible. Sign up with Verizon.

att.com

4

Jenn Nixon
@2015-04-23

I miss Fred.

att.com

5

KANDARP patel
@2013-08-26

Guys very nice service and very kind peoples over there, i had very bad experience from other store and came here and i was satisfied with the service and my order. I have other store near by me in less then 1/2 mile but i will prefer to come here for good service though its 5 mile far.

att.com

5

Nader Abdeljabbar
@2016-03-18

att.com

5

Maricela Ford
@2011-10-22

att.com

5

Bobby Gallo
@2016-02-27

The deals the knowledge of the staff and the immediate assistance walking in the door was incredible. Thanks again to Sam we got 2 new iPhones and an iPad mini

att.com

1

Chris
@2016-05-06

I upgraded to an S7. Ended up being glitchy/freezing. Went to return and undo everything. They told me multiple times that they were unable to reverse one of the processes of the transaction that was $200.00. Even after calling AT&T's main office and being told it was absolutely reversible in store. Spent 20 mins on the phone and got it taken care of, after being told YET AGAIN by the store that it couldn't be done.
Don't know what they're doing, go elsewhere.

att.com

1

Dhoom Ali
@2015-12-29

att.com

1

Fernando Acevedo
@2014-09-29

Im not even an AT&T customer but was nearby looking for a Galaxy Note 3 case. Terrible service, sales staff doesnt even acknowledge customers coming in. Everyone else there waiting for service was annoyed and upset at the lack of service. The sales people would see others standing in line waiting to pay for something quick but they couldnt care less. After 30 minutes waiting next in line, decided to leave. This reminds me why i am not an AT&T customer and never will be.

att.com

5

Kathleen Prince
@2016-04-01

The help that I have received from this store and the sales associates (esp. Cole)is exemplary and would recommend others to this store without hesitation.

att.com

3

A Google User
@2011-03-11

Mobilecom

att.com

1

Jen Res
@2014-10-21

att.com

1

Jett Crowe
@2016-01-10

att.com

1

John White
@2015-05-30

att.com

1

Angelica C
@2016-02-28

Horrible customer service customer service, I've been with them for 15 years and if they don't get what they want they don't care. Then they make you feel like your doing something wrong. If your contract is going to end then they will help you so you can stay with them. Every body tells you something different and then they act like they don't know anything.

att.com

1

Chris Smisek
@2016-03-22

Trying to get a hold of a human being by telephone is all but impossible. IF you have 30-45 minutes of pressing 1, 2, 3 ,1 ,2 ,3, 1, 1 and then listen to a recording giving you option after option and choice after choice and redialing and redialing after choice after choice just shows how far we've come with modern technology. Isn't it wonderful!

att.com

1

Leon Hardy
@2015-12-03

Only two reps working. I have been here close to one hour. Not a lot of customers, just slow and only two reps working.

att.com

5

Linda C. Pope
@2015-11-13

The convenience of appointments and very helpful and courtious employees

att.com

4

Matthew Salazar
@2015-11-18

No real issues. Responsive service and straight-forward. I don't go to the carrier store frequently, but it could be worse than this, for sure.

att.com

4

CorreyHope Kustin
@2013-07-15

Super helpful staff and they let you recharge free - They have good stock and let you play with the iPods. They will also order your products, take your info and mail to you.
If you want a good apple store. Enjoy!

att.com

5

David Royer
@2016-05-16

Asheena sold me my plan and was of top sales caliber. I've worked in telecom in the past and have not encountered such an engaging salesperson in a long time. Very well done, 10/10.

Be VERY careful buying anything from AT&T. Bought a new Samsung phone 1 month ago to use while in the USA. The plug at the bottom of the phone is faulty and will no longer charge. Staff were rude and unwilling to help.. tried to tell me that it was water damage and only gave up on that when I proved to them it was a faulty plug. I won't go back!

att.com

5

Sukhjit Singh
@2015-11-17

You should make an appointment before you go to get quick service.

att.com

1

alfredo santiago
@2015-09-24

Make sure you call Direct TV if you are getting the service set up through AT&T, they would tell you one thing and it is not the right information, they would lie to you. Make sure you read your agreement before Direct TV installs their service. If they don't let you read it then you will be screwed. The Diect tv technician would give devices to sign with blank screens so make sure you make them show you what you are signing. Managers at that store won't do anything about their sales people mistakes, they would just pretend they are doing something and they won't do anything to solve the problem.

att.com

1

Angela G
@2015-09-22

Had a very bad experience. Don't let them fool you with their "great customer service."

att.com

3

Brandon Boone
@2016-02-26

att.com

4

Denise Boleng
@2015-02-07

att.com

3

Andrew Heidgerken
@2015-08-19

I am a long time Verizon customer, but when I heard that this AT&T store offered ice cream I was excited to switch! Unfortunately that must have been a limited time offer because the Ice cream sign is now gone. I hope they bring that deal back.

att.com

3

Jon Sylvan
@2015-08-19

The outside clearly shows a banner that looks like an icecream cone. BUT THERE IS NO ICECREAM.
Edit: The icecream cone sign is gone now, but the underlying problem still exists. There is still no icecream being sold at this location.

att.com

1

Nicky RB
@2015-11-10

Wow here it goes, my first review ever. This store sold me a charger that was already flawed in manufacturing. I paid $32 for my purchase. It wouldn't take a charge so I brought it back in a week later. I was told that the metal prong was missing a small piece, and because it was broken they would not take it back. The prong piece is somewhere floating around in my iphone, but amazed the manager would NOT exchange it, told me to contact iWalk, the manufacturer.
Wow, the business ethics at this location are beyond flawed. I would take the extra 10 min and travel to Fairlawn. It should not be the customers job to contacting their 3rd party supplier for defective merchandise, I have really never even heard of a company doing that, just want to give a heads up to any consumers.
UPDATE: THE OTHER ATT STORE, EXCHANGED MY CABLE, GLADLY! It was obvious manufacturer error and they worked with the customer.

att.com

5

Gibo Lafavilla
@2012-08-07

I visited this store to get a prepaid sim to temporarily use here in Portland as I am a foreigner visiting my sister. Ted from AT&T was very helpful. He gave clearance on the call, sms and data plans. The experience was really awesome. Thanks you Ted!

att.com

5

James Andrews
@2016-06-09

I recently swapped my whole family over from Sprint to AT&T and selected this store to do it. I asked for the best, smartest, most capable rep there was in the store and 2 were mentioned, Isabel and some other guy. So Isabel took the time to quickly and efficiently get our family swapped over. I have 2 family members in a separate state, so that added some complexity, but she took care of that as well. I can't vouch for AT&T as a service provider yet, since I have only used them for a few days. But I can vouch for Isabel at the Lloyd Center AT&T as being extremely good at what she does and knowing how to take care of issues and the customer along the way. Thank you Isabel, you are the best!

att.com

1

Manuela Murillo
@2016-06-16

Michelle Rowland is the worst, her fake personality is the only reason how she could have got to a manager position. Managers should be many things, she is none of those things. When you go in and two employees complain that they are constantly over staffed...it's a bad sign. She can't even manage her employees. She needs to take off her fake pearl necklace and humble herself maybe then will she be able to provide basic customer service. Do not sign up here, do not buy from here, do not support a rotten person. Customer service is necessary and that's why I'll be skipping this place next time!
I had to wait 30 minutes to be helped, why is there a wait when there are five employees working and I'm the only person there?! Just another thing she can't manage.

att.com

1

Marie Cook
@2015-10-19

Worst phone experience ever. I came into the store right after purchasing an unlocked phone from tech zone. All I needed to do was get a Sim card and activate my phone. Well because my fiance is the main person on the account he had to provide his ID and information. He then walked outside to our car parked on the 2nd level and got his ID. During that time the sales associate was very rude. She just stood there silent not trying to carry on conversation or anything. She also did nothing to the sim card. When my fiance came back with his ID he brought his tribal ID, which is a valid ID just like a state issued ID but it's from his Native American tribe. The sales lady wouldn't take his ID she said he needed a state issued ID or a passport or military ID. My fiance started our account with AT&T with his tribal ID but can't make changes? Unacceptable. Tell me why a passport and military ID is okay but a tribal is not? We then proceeded to go down to the store on Broadway and mlk where they accepted his tribal ID and they were able to make the appropriate changes to account. Never go to the mall store again!!!

att.com

5

raissa lyles
@2014-09-16

Christinia A. of Lloyd Center Portland Oregon AT&T Retail Store was absolutely awesome! She provided the best customer service I have every received at a cellular store in 10 years of trying everybody! She was patient, thorough, and was able to get me the tablet I wanted right away. She explained everything essential and answered all of my questions presicely with no run around. The cherry on top was her relatable personality, no robots there! Go Girl thanks alot! Excited for AT&T!

att.com

1

Tegan Vaerewyck
@2016-01-03

The first time I went in it was because my phone wouldnt turn back on, the guy takes it, looks at it for a few minutes and then gives it back to me and says "yeah I don't know what's wrong with it" and says nothing else to me. So i had to then ask what I should do and he says file an insurance claim but doesn't tell me how to go about that until I asked and then he gives me the number for their insurance company. I went in a second time a few days later because I needed help setting up my new phone. A different guy than before gets me a new SIM card and tells me Im good to go. I get home only to discover that I have no service on my phone. I take it to a different AT&T store to figure out what was wrong and they tell me the guy from the previous store didn't even activate my SIM card when they gave it to me! I mention the horrible customer service I had at the lloyd center store and they tell me that they've heard other customers complain about that store. So my advice is to avoid the lloyd center AT&T store, they're unhelpful idiots and all you will get is a big headache.

att.com

1

Wallace Cook
@2015-10-12

I bought a phone upstairs at the tech zone. I went to have AT&T swap my new phone and the girl there could not verify my account with my tribal ID card which I used to open the account. When I found a suitable ID that was acceptable she activated my new phone but was only able to make phone calls. Ultimately I had to go to the at&t store next door.

att.com

1

A Google User
@2012-04-24

ATT rant! OK, my phone was stolen last night.... left it in bathroom stall at store, returned in a few minutes gone.... I called ATT this morning, they confirm it was used this morning. So, I report it stolen. Thus canceling service.
Well... then they say that whoever stole it can simply replace the SIM card and use it freely with ATT. So, I ask what about the IMEI number (a number all phones have and ATT can track). They say yes, we can tell you if the phone is reactivated with a different SIM card with the IMEI number. So, I ask then why don't you push a button on your computer at that point and cancel that new SIM? They say that it is against company policy... SO, I say they are making money off the thief and me...
I have to buy a new phone, they know who is using my STOLEN phone and can stop them, and they are allowing the thief to pay for a new contract with that phone. ARRRRGH!
PS... I hope the THIEF runs into a tree while txting...

att.com

1

beth wallace
@2015-06-08

plz change your web site, i went to the at&t last night and u was close at 4:00pm and u post to stay open till 5pm. now i found out u going close on sunday so change ur web site then people know, i waist 10$ in gas for going to big rapid and i live in white cloud,

att.com

5

Heather Powell
@2015-04-01

Great Service!!!

att.com

5

Jason Peterson
@2016-07-08

Awesome for ATT and DTV options

att.com

3

Mohammed Alaskar
@2015-12-01

att.com

1

Anthony Tamborra
@2015-09-19

nobody in the place spoke English it was extremely loud an unprofessional. will not be going back to this location

att.com

5

ernie ehrenreich
@2015-12-02

Nice store and friendly sales people.

att.com

5

Fran Delfino
@2015-12-24

Picked up a new Blackberry PRIV last Sunday. I didn't have an appointment, and being 2 weeks before Christmas, the store was very busy. I was greeted when I walked in, they got my information, and within 5 to 10 minutes, a salesman, Vincent, approched.
He showed me some of the features on the phone, then added it to my AT&T account, which took another 10 minutes. I always go to this store, and have never been disappointed.
Definitely gets a five star rating.
By the way, the new PRIV is light-years ahead of the other Androids.

att.com

2

John Johnston
@2016-01-07

Doing this review as I wait....always at least 15-20 minute wait, service is decent when you do get someone

att.com

1

Tela Ali Bigi
@2012-01-21

Worst customer service in this location. Unbelievable that any of these people have jobs. They don't care about customer service at all. SAD!

att.com

1

ROB WALKER
@2016-05-11

Overpriced

att.com

5

Debbie Bush
@2016-01-18

What WONDERFUL customer service! Dulcie was so nice and helpful. We added a AT&T phone and will transfer the other Verizon phones when our contracts expire. Thanks so much to Ms. Whitaker for your professional kindness.

att.com

1

Jay R
@2014-02-08

They never and I mean never answer the phone all they care about is new customers not the ones they already have.

att.com

1

Lori Stapp
@2015-12-06

Hated it

att.com

5

Va inthebriarpatch
@2015-04-16

more than helpful! patient and knowledgeable...way beyond expectations of customer service! thank you Miss Corona and staff!

att.com

1

A Google User
@2010-12-28

Be prepared to wait! Even if you are just going in to buy a charger or do an exchange, you will wait 45+ minutes. I told the manager they needed a separate line for retail (separate from those setting up service) and she said, "I'll let corporate know."

att.com

1

Mark Vreeland
@2016-05-10

If their lips are moving they are lying to you. They will tell you anything you want to here to get you to sign. I could have signed up online and save 20 dollars for equipment fees for Direct TV. They said I would get an additional Closer Coupon for 100 bucks, so I figured it would offset some of the costs. Turns out it is the same coupon you get when you sign up online. They also pulled my credit twice. Very unprofessional. Also, they NEVER answer the store phone.

att.com

3

Nick Bishop
@2015-11-17

Typical AT&T store, nothing to write home about.

att.com

5

Ruben Molina
@2016-03-31

Great store

att.com

1

stacey0890
@2016-06-18

Simply tried calling to ask about taking back a phone that we had recently purchased and wasn't working right. Woman that I spoke to was very condescending and rude. When I asked to speak to a manager, she hung up on me. Finally was able to speak to the manager after calling 3 times and he didn't really seem concerned about doing anything about his rude customer service rep. Finally had to call the 800 number to feel like something would be done about this issue.

att.com

5

Tammy Z.
@2016-01-20

After trying to activate my new phone at home, something went terribly wrong. I had multiple transfers when calling ATT from home. I went to the AT&T store in Victoria and was greeted at the door by Walter. He was very knowledgeable and patient. I was impressed with the great customer service he showed me. Walter made a frustrating situation so much better! Thank you to him for that!

att.com

1

Zackary Torres
@2015-03-15

Be prepared to wait. Slow service

att.com

1

Ben Harris
@2014-10-07

I can't begin to describe how incompetent two of the workers are. It's really amazing. I wish I could remember the first guys name from the first visit. Explicitly stated to him I wanted my new iPhone pre-order (for my wife) bought with my own money in full so that I wouldn't have a contract. He still managed to input it as a service plan. Two people could not get my order correct since, on my second visit to pick up the phone, Alyssa B., which is what my receipt says, somehow managed to charge a phone I already bought with my own money to my cellular plan in installments. I paid in full, but my new bill still says I have installment payments. How that happens I don't know. 2 people who both understood I wanted to pay for the phone in full at the point of sale could not get this correct. The worst part is you can't call the store because it either rings or someone on their end hangs up the phone since it's not face-to-face. I don't know what kind of training they get but this is ridiculous. It's not very hard to understand that someone wants to buy a phone and not be under a contract with phone payments over 2 years. They don't get that part even though they work for the company who made the plan.

att.com

1

catina wiebe
@2015-03-18

They Lied to Us. We had a iPhone 5 that got damaged. We took it in for a replacement. it was under warranty. We sat there for 1 hour while they acted busy by trying to adjust our plan. They did nothing, but increase our rate, and said they placed an insurance claim on our phone. We waited and waited and our new phone never came. We contacted the company and they said they had no record of an insurance plan being filed! The associate in the store assured us that he was filing a claim for us. NEVER HAPPENED. Then we called them, wondered why we were in the store for almost an hour and 1/2 it was because the Store rep just adjusted our plan so we could pay more to att!. The phone was never replaced. We were so disgusted with the whole thing that we let our contract run out.

att.com

3

Chris B
@2016-03-17

This is exactly what you would expect from a cell phone store. I deducted points because when I was in, a salesman was try very hard to up sell us to significantly more expensive phones than we came in for. I'm not a fan of high pressure sales, so we left and got the phones we wanted from Best Buy instead, with no pressure.

att.com

1

Gretchen Mortensen
@2016-02-28

I can't review their services but the retail store on Greenwich had one employee working on Sunday. Yesterday I called and called they didn't answer their phone during business hours.

att.com

2

Michael Edens
@2015-03-09

Not great. Worked with Hope and she was very short with me while i was trying to understand my plan better. Dear att, if you make your plans confusing and insist people switch u should make sure your employees are patient with paying customers!

att.com

5

A Google User
@2011-01-12

Great staff very friendly was just there and andrew work great with us. Such a good job I called the manager to say how considerate he is

att.com

5

Jim Duncan
@2016-04-21

att.com

4

Tom Wallis
@2016-04-02

att.com

5

Jamie C
@2016-03-15

Great staff

att.com

1

Ryan Furniss
@2014-10-31

I added 6 lines to my AT&T account back in June and should have received a $50 credit for each of those lines. I was told it may take up to two billing cycles for them to post towards my bill. Tomorrow is November 1st and still nothing.... It was all done in store at the Bridge St location. I've followed up several times and can't get resolution. Time to turn to social media to turn some gears. That's $300 and 3 months past due. Seems like they would have a big problem if I was that far behind. Very disappointing.

att.com

1

Adam Higareda
@2016-03-30

AT&T is really scraping the bottom of the barrel for managers these days. The attitude on the manager was shocking. She was extremely condescending while explaining the problem on my account that was clearly the fault of AT&T. Her attitude made the situation far worse than it had to be. I would rather pay more money with another company than deal with the incompetence that is AT&T. To be clear the majority of the frustration I have experienced with this store was with the manager. She clearly has not been trained properly. So if you are in the market for a new phone or looking to change providers I encourage you to avoid this location at all costs.

att.com

1

Helen Nguyen
@2015-11-19

i don't mean to rate this local store, just want to let all of the consumers know that AT&T service is so so bad, they screw up my bill every month and i have to call to adjust it every single month ... i have enough ... i signed 12months promotion contract UVERSE (home phone and internet) as $52 ... every month i got the bill as $80 plus ... call every month to adjust it ... for this month, they refused to adjust it for me and completely deny the contract i have with them in term of the cost, not the 12months, and they make the sound like they give me a favor to drop out of contract without early termination fee

att.com

4

Jeda Warren
@2015-11-21

A nice new store and helpful staff. Lines move fast. Call ahead to save some time.

att.com

5

Joe Rico
@2016-02-25

I worked with both Bryan I believe and Brian. One was a light skinned young women and the other was a red headed man. They both provided excellent service in helping me work out my broken phone situation on different occasions. They were both respectful, knowledgable, and patient with me despite me being pretty frustrated at the time. I am glad that the store hires employees such as these and it keeps me motivated to drive out of the way to make an appointment at this store and wait for either of them to help me work out any issue I have with my phone.
Thank you for having such outstanding customer service.
Sincerely,
Joe Rico