I had rented 8 Stenhouse Avenue for an year (Nov 2016 - Oct 2017) with DRM. I have lived in several cities in England and Scotland in the last five years and have rented properties from quite a lot of agencies, however I must say that my experience with DRM and the property manager Adam Thomas has been THE WORST! They are an extremely unprofessional and rude letting agency who hardly care for their tenant's concerns. They always seem to take the landlord's side even if it bodes ill for... read full review

From the day my wife and I met Adam 2 years ago till the date we left i.e. 3 weeks ago, we could not have asked for a more understanding personality to support us. fantastic because of this Adam's patient attitude to our every query and concern. Highly recommend DRM R. and especially Adam!... read full review

Can't fault DRM residential. All the staff are really friendly and helpful. If anything went wrong it was usually fixed within 24 hours, sometimes the same day. any of the contractors that were sent out were professional and courteous. I would definitely recommend going through these guys if you are renting. Adam, Pete, Lewis and Neil have all been a pleasure to have known for the last year.... read full review

We used DRM Residential to rent a flat and their service has been exceptional. They made the whole process extremely easy by letting us know what is happening, helping us setting up the internet before our moving date so we can don't have any delays, taking care of the utility bills changes. They are always responding within a day.... read full review

Excellent service. Very friendly and nothing is a problem. Prompt at responding to e mails and always returns calls.
Detailed walk through when keys handed over.
I would use in the future.... read full review

You're told you must be in full time employment to rent a property from them in the first place, then they offer absolutely no provisions for those who find it difficult taking time off work. No evening viewings and no weekend viewings, which is poor in my opinion, and meant I literally had to rule out their services. I've dealt with loads of agencies over the years, and this is one of the few that is so inflexible. When querying this, I was actually told "sorry but it's survival of the fit... read full review

I was a tennant in a DRM property for two years while I was a student. When initally moving into the flat I delt mainly with Pete who was helpful and friendly and at first I had a good impression of them. Over the two years they were quick to repair anything that had broken which was obviously useful - even though they forgot to tell us when repairs had been completed for example: our shower blew up one night and they sent someone round to fix it but the light on the box never came back on so I ... read full review

No issues viewing the property, the agent was perfectly polite and helpful. Issues began when my wife and I began inquiring about the application process.
The £1000 deposit was requested on faith. On asking if we could have a simple e-mail guaranteeing us that we would have the deposit returned if our application was not successful. We were told we had to simply trust them, refusing to take 30 seconds to send a one line e-mail. Lewis (who told us he is the general manager) quickly be... read full review

We have been tenants with D.R.M Residential for two years now and would not hesitate to recommend them. They have been fantastic from the word go with very clear information on any inquiry that we have had, and very quick responses. The staff are very friendly and fantastically helpful, especially Pete. We have had very few problems with the property we are in however, any issues that we have encountered have been resolved or repaired very quickly and with minimal disruption to us as tenants.
... read full review

I also had a horrendous experience with DRM a few years back, Turning up unannounced to let other people to view property after we decided to leave, after agreeing with us they would contact us for a suitable time to let prospective tenants view property. On leaving the property they made up problems that would come out of our deposit, as in other reviews the flat was left spotless and a better condition than before we moved in, but charged us for cleaning, blamed us for mouse droppings that wer... read full review

We've been living in a flat rented by DRM for a year now. We're extremely satisfied with the service - from the first flat viewing we had with them, through the whole application process to any maintenance issues we've ever had.
Will highly recommend.... read full review

DRM Residential were very nice when moving in, but are not to be trusted when moving out, they made up any and all excuses to keep our deposit and charged us extortionate amounts for cleaning when we without doubt left the flat in much better condition than it was in when we moved in. We took up the matter with Safe Deposits Scotland after looking at the relevant evidence they came down on our side and we got more of our deposit back. They have also been very rude when we had any complaints duri... read full review

The agent provided a conscientious and thorough service to us over a period of over 6 years when we rented out our home whist overseas. They dealt effectively with all problems that arose, and ensured the tenants looked after the flat. Their charges were reasonable and always fully explained. Overall we would recommend them to other prospective landlords.... read full review

Have used DRM for many years and found them to be very reliable and trustworthy. Have found them to be very well informed and always up to date on changing legislation. Statements and monies paid on time every month. I always recommend them to my friends.... read full review

Local company that acted promptly and efficiently to all letting requirements.
Supplied electrician to do upgrades and EPC organised all at reasonable costs
Gave good advice on improvements required
Arranged viewings well
Inventory very full and thorough.
Would recommend - property let quickly... read full review

Horrendous experience with DRM. Any time we contacted them suggesting something was broken they said it was our responsibility to fix it. This included the hoover which didn\'t work and a bed that was broken from the very beginning.
They also turned up on numerous occassions without 24 hours notice which I believe is meant to be part of the law but not according to DRM. I could go on a much larger rant about this company. I still haven\'t even recieved anything about my deposit and I moved ... read full review

Appalling when it comes to getting your deposit back - try and rip you off by claiming ridiculous things even though the property we rented was in a worse condition than how we left it (immaculate after three days of cleaning). Making up things that needed to be done that were not written on the lease.... read full review

What agent could do to change your mind?

Stick to the terms of the lease and not add additional things that need to be done.

Attached Files

It is central to our working practice that we treat both landlord and tenant fairly at all times. Whilst we are unable to ascertain the identity of this reviewer, we can state unequivocally that we have never, and will never, make any unfair deductions from a tenant deposit. In fact, due to the Tenancy Deposit Schemes (Scotland) regulations, for all law abiding agents - this would be impossible.
All tenancy deposits are held by SafeDeposits Scotland (A government-authorised, non-profit tenanc ...

Absolutely shocking experience. The agency insisted upon over 20 supporting documents within the space of a week which were deeply personal and could amount to identity fraud. After negotiation this part of the deal, we were then effectively told to "get lost" after changing the type of tenants that could inhabit the property. Do not use this letting agency under any circumstances!... read full review

What agent could do to change your mind?

The agent could have been honest and helpful instead of going behing tenants backs to take money from them.

Attached Files

We are sorry that you were unhappy with the process and outcome of your application for one of our properties. As you will appreciate, we must take steps to ascertain the identity and financial stability of an applicant before we allow a lease to be granted. This includes asking for supporting documents such as previous landlord references and proof of address etc. Such documents are used for this purpose only and are securely destroyed as soon as they are no longer required. Unfortunately, some ...

I chose DRM after having a bad experience with another agent. DRM totally changed my view.
They were extremely helpful during my stay in one of their properties. Everything was attended to quickly and efficiently and I would definately use them again.
I reccommend D.R.M to anyone looking to rent in Edinburgh.... read full review