Barbara had been issued a U.S. passport before, but this time around, Barbara was told her birth certificate wasn’t good enough to prove her citizenship.

“It’s like they’re retroactively declaring that I was never a citizen,” Barbara said.She received a letter asking her to submit any number of the listed additional documents.

“Border crossing card or green card for your parents issued prior to your birth? My parents were born in the United States….Early religious records? We don’t have any. Family Bible? They won’t accept a birth certificate but they will accept a family Bible?” Barbara said.

…According to the federal website, there is no policy stating a birth certificate must come from a hospital or other official institution.