Allworx Classic Reach
4+

Screenshots

Description

Allworx Classic Reach brings the rich functionality of your Allworx phone to your mobile device, while maintaining legacy support for users running on older Allworx systems or in closed network environments. Create a SIP handset to place and receive calls, including Transfer, Park, and 3-way conference. You'll have easy access to Contacts (Allworx directory, personal, and contacts shared from other apps) and Call History, including Allworx users' Presence and Busy Lamp Field status. Manage your voicemails.

NOTE: This app REQUIRES access to an Allworx server running software version 7.5 or higher.

What's New

Version History

4.2.2

Sep 18, 2018

* checks for iOS version and, if appropriate, recommends software upgrades for the Reach app or your Allworx server.

4.2.1

Jun 25, 2018

Classic Reach exists to provide legacy VoIP support for users on Allworx servers running software between version 7.5 and 8.2, and for closed network environments where the Apple Push Notification Service is not accessible. If your Allworx server is running software version 8.3 or higher and your network supports push notifications, Classic Reach will detect that and guide you through the process of downloading Allworx Reach 5.0 and migrating your existing settings.

Version 4.2.1 includes some improvements for users migrating their settings from Classic Reach to the new Reach 5 app.

4.2.0

Jun 15, 2018

Classic Reach exists to provide legacy VoIP support for users on Allworx servers running software between version 7.5 and 8.2, and for closed network environments where the Apple Push Notification Service is not accessible. If your Allworx server is running software version 8.3 or higher and your network supports push notifications, Classic Reach will detect that and guide you through the process of downloading Allworx Reach 5.0 and migrating your existing settings.

4.1.1

May 16, 2018

* improvements to BLF and to legacy VoIP stability* now shows the phone number type when matching contacts

4.1.0

Apr 5, 2018

* fixed problem where ringer would not always work when app was in foreground* various minor bug fixes* ended support for iOS 7 and iOS 8; older unupgraded devices may be offered an older Reach version by the App Store

4.0.4

Mar 1, 2018

* fix for corrupted images on iOS 8* Reach Remote Control can now be used on an IPv6-only network* various stability improvements

NOTE: This will be the final version of Allworx Reach to support iOS 7 and iOS 8.

4.0.3

Feb 1, 2018

* fix for crash during volume change in iOS 7* fix for the bottom edge of the dial pad occasionally being hidden by other controls* add speakerphone toggle to voicemail playback screen

4.0.2

Jan 5, 2018

* minor bug fix

4.0.1

Dec 1, 2017

* fixes crash that sometimes occurred while answering incoming call while app is in background

4.0.0

Nov 17, 2017

* Improved iOS 11 support.

* New features available with the next Allworx Server release (8.3, December 2017): * Push notification support. This provides improved battery life and improved reliability. * Reach Extend - Use Reach to place your calls with audio over your cellular voice service. * Emergency Alerts - Get notified in Reach when anyone at your site places an emergency call.

* Miscellaneous bug fixes.

3.0.10

Sep 22, 2017

This version is a partial iOS 11 compatibility release. It keeps the app running (in foreground or background) during active calls, and while the device is plugged into its power source. However, when the device is unplugged, its access to the network severely restricted, and incoming calls will be missed. We are continuing to investigate short-term solutions, so stay tuned for future updates. For now, we recommend delaying the installation of iOS 11 if you are an Allworx Reach for iOS user.

A future release of Reach and Allworx Server software will support Apple Push Notifications, which is Apple’s preferred method for waking up devices.

3.0.9

Sep 7, 2017

* minor bug fixes

3.0.8

Jul 13, 2017

Miscellaneous bug fixes:* Conference "Leave" may not have worked if one participant was on ACD appearance* Correction in system handset license count when creating new handsets

3.0.5

3.0.4

Mar 2, 2017

* Fixed performance issue where a large pre-existing call history could cause Contacts syncing to make the app unresponsive* Numerous stability improvements* Various other Contacts-related fixes* Continue to improve how Allworx Reach interacts with music playing over Bluetooth

2.0.3

Added support for G.711 A-law codec, in-app notification of new versions available on the App Store, and various UI upgrades.

Sep 18, 2018

Version 4.2.2

* checks for iOS version and, if appropriate, recommends software upgrades for the Reach app or your Allworx server.

Ratings and Reviews

3.0 out of 5

25 Ratings

25 Ratings

dloganbill
03/29/2018

Unreliable

The app rarely rings when a call comes in. If I open the app, it will work for a while after running it, but then it stops ringing calls through. It doesn’t use Apple CallKit so incoming calls are just pop up notifications and you can’t just accept a call from the lock screen. I’m running an iPhone X and they haven’t updated the app to fill the screen. It’s obvious Allworx is just doing this to push their product line and are not serious about this app as a daily option for their customers.

Developer Response
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11/17/2017

Please accept our apologies for your negative experience. The newest version in the store (4.0.0) should have full iOS 11 support. If you continue to experience problems, Please use the Report Problem button under the Info tab. Thanks for the feedback!

dloganbill
03/29/2018

Unreliable

The app rarely rings when a call comes in. If I open the app, it will work for a while after running it, but then it stops ringing calls through. It doesn’t use Apple CallKit so incoming calls are just pop up notifications and you can’t just accept a call from the lock screen. I’m running an iPhone X and they haven’t updated the app to fill the screen. It’s obvious Allworx is just doing this to push their product line and are not serious about this app as a daily option for their customers.

Developer Response
11/17/2017

Please accept our apologies for your negative experience. The newest version in the store (4.0.0) should have full iOS 11 support. If you continue to experience problems, Please use the Report Problem button under the Info tab. Thanks for the feedback!

Avid Chronos
01/05/2018

Works as advertised

App works great! I have it run in the background and calls come through. My contact list, extensions, everything is there! If I don’t have good data it will call my cell instead. I highly recommend this for your mobile users who work remotely all or part time.

Avid Chronos
01/05/2018

Works as advertised

App works great! I have it run in the background and calls come through. My contact list, extensions, everything is there! If I don’t have good data it will call my cell instead. I highly recommend this for your mobile users who work remotely all or part time.

Mybabytaylor
12/02/2017

Not for mobile business

This whole system is not very mobile business friendly. Too many quirks. Thought it was going to be a good fit for many reasons but the bugs are too much for what I try to accomplish. I will be getting out of my contract and selling the equipment to someone that can better utilize it.

Mybabytaylor
12/02/2017

Not for mobile business

This whole system is not very mobile business friendly. Too many quirks. Thought it was going to be a good fit for many reasons but the bugs are too much for what I try to accomplish. I will be getting out of my contract and selling the equipment to someone that can better utilize it.