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Find answers to our most common questions and inquiries

Licensing and Product Use

I need assistance downloading Tableau

We're here to help and have some great resources to help you download our products. Start by checking out our download and installation page. If you are unable to resolve your issue then contact our support team.

I need product support

We're always here to help you get the most out of Tableau. Get help quickly by submitting a support request. Our product experts are waiting for you!

Do I qualify for an academic license?

Students and Instructors at accredited academic institutions are eligible for free licenses of Tableau Desktop. How cool is that? Visit our Academic Pages to learn more and request a license.

Already own an academic license? If you have a question or issue with your academic license then feel free to reach out to our Academic team at tft@tableau.com.

Purchase Tableau

I want to purchase Tableau

Our sales team is standing by to guide your purchase and address any questions. Contact a salesperson now via our online form and we'll reach out to you shortly.

Are you ready to buy immediately? Purchase Tableau Desktop from our online store and get started with your fully supported license in a few minutes.

How do I contact a local sales office?

We're a global company with dozens of locations worldwide. Get in touch with a sales office near you.

Website Feedback, Question, or Issue

Where can I report broken links, typos, and generally wackadoodle stuff?

Let's face it, sometimes things happen. If you found a broken link, stale content, or a typo we'd love to hear from you. Please choose one of the aliases below based on the section of the website you encountered the issue on. If you are not sure then please drop us a note at website-content@tableau.com.

Trouble logging into the site?

Access to a page was denied

If you were denied access to a specific page please check to make sure you are logged in using your Tableau ID. Access the Sign-In portal from the website's header. On rare occasions you may hold insufficient permissions to access a given page. It's also possible that the page was referenced by mistake in promotional materials. If you believe this is the case then please drop us a note at website-content@tableau.com.

As a last resort, you can always download the videos from each video detail page. Find the link labeled MP4 to download and watch.

The most common error messages that you may receive while trying to access On-Demand Training Videos are the following:

200, Stream not found

The video connection was lost, please confirm you are connected to the internet. Error Code: MEDIA_ERR_NETWORK

Form Submission Problems

The form isn’t working as I expected

Our forms are designed to work globally, but validation can occasionally get in the way. Try re-entering your "Location" to reset the fields that depend on it (state and zip). If one or more fields don’t apply to you, feel free to enter “n/a” or “none”.