Follows established procedures to build and install hardware and software solutions. Provides feedback on procedures.

Researches and evaluates new technologies as assigned by senior team members. Meets with vendors and manufacturer product demos and training. Assists with establishing criteria for evaluating solutions.

Builds and maintains relationships with business and cross-functional IT groups. Meets with business and IT staff to learn and understand requirements. Proactively collaborates and seeks solutions with peers.

Implements existing IT infrastructure processes and provides feedback on new processes as required. Follows documented procedures to meet compliance and security requirements.

Supports operational activities such as level three system support, root cause analysis, systems validation, performance tuning and capacity management. Works with Operations staff to improve monitoring and alerting activities.

Mentors and provides guidance to members of other infrastructure teams. Documents procedures, demonstrates support tools and provides ad-hoc training.

Contributes to the development of policies, standards and processes within the systems engineering function.

Leads planning and support activities that improve the global operations initiatives.

Performs related duties as assigned. Works well in team environment.

Required Skills:

Bachelor's degree in Computer Science or related field from an accredited university or college, and a minimum of ten (10) years of related experience as a system engineer.