support to end-users on (critical) production systems To be successful in this role, you should have: Good analytical skills to be able to clearly define problems and requirements and determine solutions with controllable impact on mission-critical applications Experience working in agile software development teams Fluency in the use of the following tools: UML modeling tools (e.g. Sparx Enterprise Architect) agile software development tools (e.g. MS Visual Studio Team System) documentation ...