T Mobile in Raytown, MO

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Very customer service friendly. The Store Manager Braynt was very kind, very helpful with me all the customers that came in. People lik him and his staff that are there now, you need to keep them at this location.

Service was amazing!!! I came in looking for phone cases and Rodrigo was a great help. Very friendly and had a smile on his face. Woman working with him wasn't that much help and didn't seem to care, he jumped in. I was very pleased.

I needed a new battery for my HTC M8, this store stated they could not replace it, I needed a new phone and it would cost me $99. After looking at my account I noticed I was paying $11 a month for insurance. So I went back and ordered a free replacement. Both times I was assured that they could transfer everything to my new phone. The phone gets shipped to a different store in a different town and it took 2 calls to that store to get it shipped over.When making the swap, I was told that they could only transfer my contacts, that they did not have ability to do more than that.I am now spending hours trying to get my new phone back to where I was on my old phone.

We went to this location because we were having trouble dealing with Sprint customer service on the phone and the corporate store in Lees Summit. The young man who helped us was extremely nice and went out of his way to make sure we were satisfied. We shouldn't have even wasted our time with Lees Summit.