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How much of a nightmare are these people. Just chased a refund for the third time! Been given a code number to quote when calling with any issues. My only issue is I want the money that is rightfully mine, that I was promised would be sent by cheque over two weeks ago. Energy ombudsman being contacted tomorrow and I shall be switching suppliers for sure

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So I am on my 51st minute of holding trying to speak to customer support - I have followed guidance on line to seek a refund to no avail - I have fed meter readings into the system and still no refund of a significant sum of money. Does anyone have any advice on how to speak to a human to resolve my request. Thanks