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Digital Dialogue on a growth spurt

AUBURN HILLS, Mich. (9/8/08)--Digital Dialogue is growing. The company has 250 employees and expects to double that number in the next 18 months, says Peter Schmitt, Digital Dialogue president/founder. The employees are largely based at two facilities in Michigan (The Detroit News Aug. 28). Digital Dialogue provides a 24-hour call-center service to credit unions nationwide. The company began in 1999 as a touch-tone service for credit unions offering loans to members. Now, it has more member-related services, Schmitt told the newspaper. Almost half of the 8,000 conversations the company handles per day involve balance inquiries or requests to transfer money, he says. The company has about 200 clients.