I thought it was all working ok, but over the last few days, I've had a few friends and family members complaining that they can't call me. They are getting a "This number has been disconnected" type message. All of the people who can't call me are Telecom customers.

I can receive some incoming calls; calling into my VFX number from my Vodafone mobile works fine. I suspect that either Telecom or WXC are doing something wrong.

I've called WXC and asked them to check it out. They have said that I will need to wait till monday to get someone that can help me. I want it fixed ASAP.

I've blown all my WAF on this now. Wife is pissed that her mother/plunket/etc can't ring us.

Sounds like Telecom have porting tables that haven't correctly updated in their NEAX's. It's not an uncommon occurance and I've come across it a few times. I'm guessing that the numbers attempting to call you are in the same LICA as your number?

Unfortunately a fix isn't going to happen ASAP if that is the case, it will require WxC to log a fault with Telecom who will have to investigate and resolve it. It's something that's tpyically a couple of working days.

sbiddle: Sounds like Telecom have porting tables that haven't correctly updated in their NEAX's. It's not an uncommon occurance and I've come across it a few times.

Good to know it's not just me then.

I'm guessing that the numbers attempting to call you are in the same LICA as your number?

No. I'm in West Auckland. Mother-in-law is in Christchurch and she can't call us.

Unfortunately a fix isn't going to happen ASAP if that is the case, it will require WxC to log a fault with Telecom who will have to investigate and resolve it. It's something that's tpyically a couple of working days.

I'll be calling them first thing Monday morning to reiterate my pain. I'm paying for a service that only half works so it's emotional as well as technical.

WxC could set up a second number for you to receive incoming calls, although I don't know if they will do that during the weekend. We did this as a transitionary arrangement while the porting went through.

Sorry just picked this up, what will have happen is as Steve has said when porting occurs each carrier updates their switch data to add a HOC code (Hand off Code) this is prefix on the number to point towards the gaining carrier, what can happen is that it is not applied correctly or is wrong and in this case it appears Telecom have had an issue as the number is dial-able from other carriers. The only problem with getting this fixed is that the porting for fixed line services is only during business hours so unfortunately as the problem is with Telecoms porting of the number we can not get this resolved until Monday morning...

grant_k: WxC could set up a second number for you to receive incoming calls, although I don't know if they will do that during the weekend. We did this as a transitionary arrangement while the porting went through.

Thanks for the suggestion. I've got a 2Talk 09 number and also my work DDI which I can forward to my home number. For me it's more about solving the problem.

appreciate that Jonathan I know the delay can be frustrating especially when you not sure how this is supposed to work, porting is generally pretty good but the odd one does occur with problems and its almost always wrong switch data.....