Getting error when releasing issues

When clicking the "Release" link in a Greenhopper board for an issue in my "Done" column, the fix version is successfully assigned but the issue remains on the board and this error appears in red at the top of the page:

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

The issue will be hidden from the board if I refresh. I am using a board filter for one project and the sub-filter "fixVersion in unreleasedVersions() OR fixVersion is EMPTY". Do you think there could be something off with my workflow rules?

3 answers

Normally, I see this kind of error reproduced due to some third party plugin. Hence in order to verify if the problem is related to a plugin that is installed in your JIRA instance, can you kindly try to enable the plugin safe mode, and ensure that only GreenHopper is enabled, and confirm if the problem is still reproducible?

Since the problem is affecting your instance as well, and you are running on OnDemand instance, I believe that it's best for you to contact our OnDemand support team for further investigation on the problem.

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