Piazza says their goals are to “provide courteous, efficient, and effective services to our users,” and goes on to highlight a number of moves they’ve taken as direct results of customers suggestions.

Some of the points are a bit general like “keep customers informed” or “post the water and air temperature,” but quite a number of them are real fixes for real problems. It’s easy to call them minor – my favorite example being “fix the front door so it doesn’t slam” – but these minor, easy, and most importantly, cheap fixes will be seen by customers everyday. I emphasize cheap, because realistically, those are the only fixes we are getting for sometime. There’s a bit of a fiscal disaster leftover in this town.

Later Piazza talks about the shower water being too hot, and their solution was to replace a mixing valve. While you might say “wouldn’t it be awesome to get 100 new TVs and top notch fitness equipment,” you’ll certainly be satisfied when you don’t get scalded/frozen when you step foot in the shower.

I’ve got to get myself into that pool and start training for a triathlon soon, so I’ll give you some on the ground (and in the water) reports in coming weeks about the progress at the Rec Center. Take a look at Piazza’s post here.