3. How can I install beta software?

Software update will be expanded gradually, which can cause that some user’s update can be delayed.

4. If I participate in Galaxy Beta Program and download it, should I pay for it?

Basically this program is free but you have to connect to wire or wireless network for software installation and updates. Using data network may occur cost so we recommend you to download and update software under Wi-Fi connection.

5. How can I send feedback to Samsung?

You can post up performance-related feedback such as errors, malfunctions, and poor performance under “Error” of the “Beta Community” menu. If you have any UX/UI-related feedback such as new suggestions or usability, please post it up under “Suggestion” of the “Beta Community” menu.

If you can’t post up an error on the Beta Community for some reason, you can send it through the “Beta feedback” menu.

You can also send general opinions about beta software through the “Contact us” menu.

6. Is there any reward for participating in Galaxy Beta Program?

Galaxy Beta Program is based on user opt-in option.

Samsung will provide enhanced SW and better performing services based on collected feedback from Galaxy Beta Program as rewards to users.

7. Is Beta software confidential?

The participants have to use this beta software only for personal, non-commercial purposes, also have to follow activity guidance in Terms and Conditions

8. Any preparation such as data backup needed for Galaxy beta program?

Unexpected data loss can be occurred during Beta program due to certain situation.

Errors and malfunctions may be occurred due to the compatibility issue, Samsung also recommends users to update all apps to the latest version as possible.

9. How can I quit Galaxy beta Program?

You can cancel through “Withdraw from Galaxy Beta Program” under the “Settings” menu in the “Samsung Members” app.

In order to use the official software and services, be sure to re-install (rollback) the final version of the official software.

You can re-install software by using the PC version of Smart Switch. Once the software is re-installed, the device will be reset and all data that was generated during the Galaxy Beta Program will be erased.

(You can find details from FAQ #10 below.)

All data which had been backed up before installing the beta software can be recovered, but there may be limitations in recovering data that was created after installing the beta software.

The Samsung Service Center also supports re-installation of the official software.

Please contact the Call Center, and you will be guided to the nearest service center.

- Call Center : 1-866-666-2705

10. How can I restore the official software during Beta Program?

You can re-install the official software by using the PC version of Smart Switch.

3. How can I install beta software?

Software update will be expanded gradually, which can cause that some user’s update can be delayed.

4. If I participate in Galaxy Beta Programme and download it, should I pay for it?

Basically this program is free but you have to connect to wire or wireless network for software installation and updates. Using data network may occur cost so we recommend you to download and update software under Wi-Fi connection.

5. How can I send feedback to Samsung?

You can post up performance-related feedback such as errors, malfunctions, and poor performance under “Error” of the “Beta Community” menu. If you have any UX/UI-related feedback such as new suggestions or usability, please post it up under “Suggestion” of the “Beta Community” menu.

If you can’t post up an error on the Beta Community for some reason, you can send it through the “Beta feedback” menu.

You can also send general opinions about beta software through the “Contact us” menu.

6. Is there any reward for participating in Galaxy Beta Programme?

Galaxy Beta Programme is based on user opt-in option.

Samsung will provide enhanced SW and better performing services based on collected feedback from Galaxy Beta Programme as rewards to users.

7. Is Beta software confidential?

The participants have to use this beta software only for personal, non-commercial purposes, also have to follow activity guidance in Terms and Conditions

8. Any preparation such as data backup needed for Galaxy beta programme?

Unexpected data loss can be occurred during Beta program due to certain situation.

So Samsung strongly recommends users to backup all data by Smart Switch PC version before installing Beta software. (www.samsung.com/smartswitch)

Errors and malfunctions may be occurred due to the compatibility issue, Samsung also recommends users to update all apps to the latest version as possible.

9. How can I quit Galaxy beta Programme?

You can cancel through “Withdraw from Galaxy Beta Programme” under the “Settings” menu in the “Samsung Members” app.

In order to use the official software and services, be sure to re-install (rollback) the final version of the official software.

You can re-install software by using the PC version of Smart Switch. Once the software is re-installed, the device will be reset and all data that was generated during the Galaxy Beta Programme will be erased.

(You can find details from FAQ #10 below.)

All data which had been backed up before installing the beta software can be recovered, but there may be limitations in recovering data that was created after installing the beta software.

The Samsung Service Center also supports re-installation of the official software.

Please contact the Call Center, and you will be guided to the nearest service center.

- Call Center UK : 0330-726-7864 / Ireland : 0818-717-100

10. How can I restore the official software during Beta Programme?

You can re-install the official software by using the PC version of Smart Switch.