TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

4.05Rooms

4.05Service

3.05SleepQuality

5.05Value

4.05

“The room was nice but not what I reserved on the website. I...”

Mar 14, 2013Fred C, Canastota

The room was nice but not what I reserved on the website. I reserved a king smoking and got a two bed double. The room was marked nonsmoking but had an ashtray. I found ants on the floor in the morning. The heater blew both hot and cold air all night. Jus not what I expected out of a Ramada.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to share your experience at our hotel and I am very sorry we did not meet or exceed your expectations during the stay. I would appreciate the opportunity to speak with you further about your stay, please contact me at your convenience and I will make right your past stay.Again, thank you for sharing your experience and if I can be of assistance to you, don't hesitate to contact me directly at 607 756 4431.Thank you,Tanya MaggsRamada Cortland General Manager
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