I purchased my second vehicle from European Motors located in Plano, Tx. and will definitely be back for my Daughters first vehicle next year. The first vehicle I purchased was a C320 Mercedes and never had any issues whatsoever for six

3

hals1490221127
March 31, 20146European Motors, Inc.

★★★★★

I purchased my second vehicle from European Motors located in Plano, Tx. and will definitely be back for my Daughters first vehicle next year. The first vehicle I purchased was a C320 Mercedes and never had any issues whatsoever for six

Beware the negative reviews on Google and others, as there is a reason for them. Salesman Sam would not come tell us he couldn't give us the price that another dealer was offering us for our trade, instead sent the owner over to tell us we

3

bradg1147596840
November 07, 20136European Motors, Inc.

★★★★★

Beware the negative reviews on Google and others, as there is a reason for them. Salesman Sam would not come tell us he couldn't give us the price that another dealer was offering us for our trade, instead sent the owner over to tell us we

I recently purchased a car from Sam at European Motors. From the moment I arrived on the lot, the team took very good care of me! They allowed a hassle-free test drive, provided me with information on the car, and above all else, gave me

3

elizabethm2017084255
June 30, 20136European Motors, Inc.

★★★★★

I recently purchased a car from Sam at European Motors. From the moment I arrived on the lot, the team took very good care of me! They allowed a hassle-free test drive, provided me with information on the car, and above all else, gave me

Stay away from this dealership. They sold a car to me with a false car fax report then when I discovered it later they refused to make any kind of restitution. The owner refused to even meet with me. Take your hard earned dollars elsewhere its not worth the risk!!!
Dr. G

Stay away from this dealership. They sold a car to me with a false car fax report then when I discovered it later they refused to make any kind of restitution. The owner refused to even meet with me. Take your hard earned dollars elsewhere its not worth the risk!!!
Dr. G

Was this review helpful to you?

zeniagJan 24.

My husband and I were in the search for a Cadillac SRX, European Motors had the best deal around. Before we drove to plano I called to make sure the car was still there. I spoke with Hoyt, he was very kind and not pushy during any point

3

zeniag
January 24, 20136European Motors, Inc.

★★★★★

My husband and I were in the search for a Cadillac SRX, European Motors had the best deal around. Before we drove to plano I called to make sure the car was still there. I spoke with Hoyt, he was very kind and not pushy during any point

Amazing experience at European Motors. Ive bought three cars from them! Never a dull moment, as sales manager Sam has such an awesome personality. When i went in for financing, i was greeted by Naz who does the financing. Shes great! We

3

maxj354668350
January 18, 20136European Motors, Inc.

★★★★★

Amazing experience at European Motors. Ive bought three cars from them! Never a dull moment, as sales manager Sam has such an awesome personality. When i went in for financing, i was greeted by Naz who does the financing. Shes great! We

Excellent service!!! The buying experience was made easy without any hassle. Regardless of the request, Naz handled it with a smile! Sam and Hoyt were personable and professional, making me satisfied and at ease with the purchase made.

3

ericm645402840
November 06, 20126European Motors, Inc.

★★★★★

Excellent service!!! The buying experience was made easy without any hassle. Regardless of the request, Naz handled it with a smile! Sam and Hoyt were personable and professional, making me satisfied and at ease with the purchase made.

Recently purchased a 2009 Mini Cooper Convertible from Sam at European Motors. We live in Jacksonville, FL and purchased long distance. Sam answered all of our questions and provided additional information during our search. The car

3

rickh775807306
October 16, 20126European Motors, Inc.

★★★★★

Recently purchased a 2009 Mini Cooper Convertible from Sam at European Motors. We live in Jacksonville, FL and purchased long distance. Sam answered all of our questions and provided additional information during our search. The car

We live in Denver and we bought a 2012 FX35 from European Motors. This was the most pleaseant car buying experience ever. We got a great deal and the car was everything Sam said it was. You should have no worries dealing with this

3

tobys47496253
September 28, 20126European Motors, Inc.

★★★★★

We live in Denver and we bought a 2012 FX35 from European Motors. This was the most pleaseant car buying experience ever. We got a great deal and the car was everything Sam said it was. You should have no worries dealing with this

Great Experience at European Motors.\r
I am a returning customer at European Motors. I recently purchased a 2004 Lexus RX330. The CD player and auto side view mirrors were not working. I took it back and Mr. Russell took exceptional care

3

shahnazc
August 16, 20126European Motors, Inc.

★★★★★

Great Experience at European Motors.\r
I am a returning customer at European Motors. I recently purchased a 2004 Lexus RX330. The CD player and auto side view mirrors were not working. I took it back and Mr. Russell took exceptional care

Great Experience.....\r
I buy cars often. I have bought from many dealerships, but I have never recommended a dealership. I recently found an Infiniti FX on cars.com. The vehicle was located European Motors. We went to Plano and drove the

3

bustern
July 04, 20126European Motors, Inc.

★★★★★

Great Experience.....\r
I buy cars often. I have bought from many dealerships, but I have never recommended a dealership. I recently found an Infiniti FX on cars.com. The vehicle was located European Motors. We went to Plano and drove the

If you are looking to buy a very nice car. I would recommend European Motors. Ask for Sam, this man has more patients and is so pleasent to work with. If anything he needs a promotion or a big bonus after working with me!!! When we went there I wanted to trade my Lexus for a BMW, after driving the BMW for a day, I realized I didn't care for it as much as I thought. So, I emailed Sam and he said no problem we can get you in another car that you will like! The next day Sam got us approved for a different car and I could not be more happier! I know from now on where we will be buying our cars.

2

by heathers1192337452 at Citysearch
June 23, 20125European Motors, Inc.

Editorial review from Citysearch

★★★★★

If you are looking to buy a very nice car. I would recommend European Motors. Ask for Sam, this man has more patients and is so pleasent to work with. If anything he needs a promotion or a big bonus after working with me!!! When we went there I wanted to trade my Lexus for a BMW, after driving the BMW for a day, I realized I didn't care for it as much as I thought. So, I emailed Sam and he said no problem we can get you in another car that you will like! The next day Sam got us approved for a different car and I could not be more happier! I know from now on where we will be buying our cars.

This was the best car buying experience I have ever had. No hassle, great service. I had looked around some and had a list of several Mazda RX8s to look at, but once I started working with Hoyt and Sam I knew I had found a dealership that I would come back to again and again for my vehicles. Highly recommended!\n\nVery professional. Worked on getting me the best deal without trying to ""just make a sale"" - felt like they had my best interest at heart. \n\nEveryone at this dealership works together and were very involved in the process.\n\nThank you!

2

by KimberleeW225 at Citysearch
June 08, 20125European Motors, Inc.

This was the best car buying experience

★★★★★

This was the best car buying experience I have ever had. No hassle, great service. I had looked around some and had a list of several Mazda RX8s to look at, but once I started working with Hoyt and Sam I knew I had found a dealership that I would come back to again and again for my vehicles. Highly recommended!\n\nVery professional. Worked on getting me the best deal without trying to ""just make a sale"" - felt like they had my best interest at heart. \n\nEveryone at this dealership works together and were very involved in the process.\n\nThank you!

Buying our Porsche at European Motors was simply the best buying experience we could have hoped for. Sam Javaherian was a pleasure to work with. I am currently deployed to Afghanistan and asked my wife to look into buying a car from this dealership. She is located in Louisiana and despite being separated by hundreds of miles, Sam made all the arrangements to ensure we had the information we needed to make an informed decision and felt comfortable buying a car sight unseen. This dealership understands the importance of taking care of the customer and standing behind their product. This is the first time we had not wondered if we were getting a fair shake as we finalized the deal - the experience was a pleasure. I would highly recommend this business and Sam Javaherian to all in search of an honest and fair deal. Deployed Soldier

2

by CHarlie1805 at Citysearch
March 31, 20125European Motors, Inc.

Best Car Buying Experience!

★★★★★

Buying our Porsche at European Motors was simply the best buying experience we could have hoped for. Sam Javaherian was a pleasure to work with. I am currently deployed to Afghanistan and asked my wife to look into buying a car from this dealership. She is located in Louisiana and despite being separated by hundreds of miles, Sam made all the arrangements to ensure we had the information we needed to make an informed decision and felt comfortable buying a car sight unseen. This dealership understands the importance of taking care of the customer and standing behind their product. This is the first time we had not wondered if we were getting a fair shake as we finalized the deal - the experience was a pleasure. I would highly recommend this business and Sam Javaherian to all in search of an honest and fair deal. Deployed Soldier

After months of searching....From Austin to Houston to Dallas, I ended up purchasing my Jaguar from European Motors and had an incredible experience. I went to several dealerships before buying and I was not impressed. My entire experience was non-stressful!\nMy salesperson, Sam, was very professional, knowledgeable, personable and worked very hard to make me happy.\nThey have the best selection of high-end cars with the best prices. I would recommend anyone to them.\nEverything they promised, they delivered! \nThey were just as eager to answer my emails AFTER the sale as they were before the sale! Top-Notch!

2

by kellybrady903 at Citysearch
March 19, 20125European Motors, Inc.

Will never buy another car anywhere else!!

★★★★★

After months of searching....From Austin to Houston to Dallas, I ended up purchasing my Jaguar from European Motors and had an incredible experience. I went to several dealerships before buying and I was not impressed. My entire experience was non-stressful!\nMy salesperson, Sam, was very professional, knowledgeable, personable and worked very hard to make me happy.\nThey have the best selection of high-end cars with the best prices. I would recommend anyone to them.\nEverything they promised, they delivered! \nThey were just as eager to answer my emails AFTER the sale as they were before the sale! Top-Notch!

Great experience. I saw a car they had on Craigslist, and when I walked on the lot Sam gave me the keys and told me to have fun. No hassle, no sales pressure, just a solid, people oriented bunch of guys. Granted, I knew what I wanted going in, but the whole deal took less than a hour. They sell high quality cars at a fair price. The car was really clean and exactly what they advertised. The owner is a christian man and runs his business accordingly. The service mgr came out and talked to me after I had bought it (without provocation), and told me what he had done to service the car, and asked me to call him if I had any questions about the car. It is a great place to buy a car.

2

by Roryfdahl at Citysearch
March 16, 20125European Motors, Inc.

Great car buying experience

★★★★★

Great experience. I saw a car they had on Craigslist, and when I walked on the lot Sam gave me the keys and told me to have fun. No hassle, no sales pressure, just a solid, people oriented bunch of guys. Granted, I knew what I wanted going in, but the whole deal took less than a hour. They sell high quality cars at a fair price. The car was really clean and exactly what they advertised. The owner is a christian man and runs his business accordingly. The service mgr came out and talked to me after I had bought it (without provocation), and told me what he had done to service the car, and asked me to call him if I had any questions about the car. It is a great place to buy a car.

My name is Lisa Jarvis, and I would like to share my experience at European Car Motors with my FAVORITE car salesman Sam, and not to mention this is my 1st car purchase. Sam was very nice and helpful with the purchase of my CLS550 Mercedes. He worked with me on my downpayment, and was very understanding, with my options. He promised me some things on my car, and when I came back he took care of the promises he made to me. \r\nI also had the pleasure of taking my car into the service department, where Erik and Stepnen was very helpful with the promises that Sam made to me, I had someone else take my car into the service dept, and these two men were so nice and pleasant, and It really means alot when you can walk into a dealership and the person is willing to work with you right away, and to top it off keep the promise that they made to you.\r\n\r\nThat's what I call great customer service !!!!!!!!!!!!\r\n 5 Star rated ********

2

by celicia at Citysearch
February 28, 20125European Motors, Inc.

My Great Experience at European Motors

★★★★★

My name is Lisa Jarvis, and I would like to share my experience at European Car Motors with my FAVORITE car salesman Sam, and not to mention this is my 1st car purchase. Sam was very nice and helpful with the purchase of my CLS550 Mercedes. He worked with me on my downpayment, and was very understanding, with my options. He promised me some things on my car, and when I came back he took care of the promises he made to me. \r\nI also had the pleasure of taking my car into the service department, where Erik and Stepnen was very helpful with the promises that Sam made to me, I had someone else take my car into the service dept, and these two men were so nice and pleasant, and It really means alot when you can walk into a dealership and the person is willing to work with you right away, and to top it off keep the promise that they made to you.\r\n\r\nThat's what I call great customer service !!!!!!!!!!!!\r\n 5 Star rated ********

I have to admit I was skeptical about purchasing a car that wasn't from a dealership but the online ad got my attention. Hoyt was my sales person & really worked with me to make the sale. He was pleasant & not pushy at all. Everything they promised was done & we are very happy with the car we purchased. Naz, who handled the financial part, was extremely nice & made me feel confident about the purchase. I live out of town but wanted to put new tires on car before I went home. Discount Tire across the street, had to order them & it would be several days, so Hoyt gave me the name of some guys he'd worked with at Affordable Tires on Whitlock Ln. in Carrolton. Their place was at an industrial park, but Scott & Greg were awesome!! They found the tires I wanted locally & had them ready to put on & did a great job. I wish I lived in the Dallas area so I could use them every time we have tire needs.\nThanks to all.

2

by lee185 at Citysearch
February 25, 20124European Motors, Inc.

Happy with our car, thanks!!

★★★★☆

I have to admit I was skeptical about purchasing a car that wasn't from a dealership but the online ad got my attention. Hoyt was my sales person & really worked with me to make the sale. He was pleasant & not pushy at all. Everything they promised was done & we are very happy with the car we purchased. Naz, who handled the financial part, was extremely nice & made me feel confident about the purchase. I live out of town but wanted to put new tires on car before I went home. Discount Tire across the street, had to order them & it would be several days, so Hoyt gave me the name of some guys he'd worked with at Affordable Tires on Whitlock Ln. in Carrolton. Their place was at an industrial park, but Scott & Greg were awesome!! They found the tires I wanted locally & had them ready to put on & did a great job. I wish I lived in the Dallas area so I could use them every time we have tire needs.\nThanks to all.

My name is Russell Brown and I live in the northeast/texarkana texas region of the state. I was the previous owner of a 2007 Nissan maxima. Now, I have to admit: the maxima I own(ed) in my opinion was one of the cleanest I had ever seen but I felt like making a dramatic change in my driving experience. So, I started searching the internet for sports cars. mind you , I live approximately three hours away from the Dallas area!!! At first , I looked at the BMW 335i but then I noticed that the Infiniti G37S had more gadgets and gizmos to suit my liking. I talked with salesman Hoyt Skyrme for about almost a week (via email and by phone) before I actually got to European Motors. Hoyt treated me with such calmness,class, and professionalism, that when I left I felt like as if I were a part of their family. They gave me a great deal on my trade-in. I even had the opportunity of meeting the owner and actually shaking his hand. Thats something extremely rare to find in this day and time with a lot of businesses not being near as personable towards the customer. Overall, I could not have asked for a better buying experience and every car I purchase in the future, Hoyt and the guys will forever have my business. If your in the market for a vehicle, don't hesitate to ask for Hoyt and check these guys out, because you will leave a different person or like I was; smiling from ear to ear all the way home!!!!

2

by rb083077 at Citysearch
January 23, 20125European Motors, Inc.

Best Buying Experience EVER!!!!!! 2008 Infiniti G37S

★★★★★

My name is Russell Brown and I live in the northeast/texarkana texas region of the state. I was the previous owner of a 2007 Nissan maxima. Now, I have to admit: the maxima I own(ed) in my opinion was one of the cleanest I had ever seen but I felt like making a dramatic change in my driving experience. So, I started searching the internet for sports cars. mind you , I live approximately three hours away from the Dallas area!!! At first , I looked at the BMW 335i but then I noticed that the Infiniti G37S had more gadgets and gizmos to suit my liking. I talked with salesman Hoyt Skyrme for about almost a week (via email and by phone) before I actually got to European Motors. Hoyt treated me with such calmness,class, and professionalism, that when I left I felt like as if I were a part of their family. They gave me a great deal on my trade-in. I even had the opportunity of meeting the owner and actually shaking his hand. Thats something extremely rare to find in this day and time with a lot of businesses not being near as personable towards the customer. Overall, I could not have asked for a better buying experience and every car I purchase in the future, Hoyt and the guys will forever have my business. If your in the market for a vehicle, don't hesitate to ask for Hoyt and check these guys out, because you will leave a different person or like I was; smiling from ear to ear all the way home!!!!

Recently purchased a 2010 Hyundai Genesis Coupe and I'm nothing less than content. The staff was amazing, they treated me like family and overall made it a comfortable environment. If you decide to buy here ask for Hoyt Skyrme, incredible consultant. He was calm, understanding, and thorough throughout the entire process, which was relatively short being under 3 hours. \n\nEuropean Motors in one word....immaculate.

2

by olleH at Citysearch
January 09, 20125European Motors, Inc.

Don't hesitate to buy here!

★★★★★

Recently purchased a 2010 Hyundai Genesis Coupe and I'm nothing less than content. The staff was amazing, they treated me like family and overall made it a comfortable environment. If you decide to buy here ask for Hoyt Skyrme, incredible consultant. He was calm, understanding, and thorough throughout the entire process, which was relatively short being under 3 hours. \n\nEuropean Motors in one word....immaculate.

From walking in, to walking out, our experience with European Motors was first-rate. Sam was great, no pressure and gave us a good, fair deal. My son got to make his first purchase of a pre-owned Chrysler 300, while drooling over the Lexus, Lotus and Infiniti, and I, as a Jaguar driver have found my next dealer. We drove 70 miles for the purchase on two separate occasions, and it was WELL worth it. Naz was outstanding, and the process was swift and painless. Thanks Sam and Naz and the crew. Outstanding. Recommend to anyone!

2

by Kevbo703 at Citysearch
November 16, 20115European Motors, Inc.

First Class Cstomer Service

★★★★★

From walking in, to walking out, our experience with European Motors was first-rate. Sam was great, no pressure and gave us a good, fair deal. My son got to make his first purchase of a pre-owned Chrysler 300, while drooling over the Lexus, Lotus and Infiniti, and I, as a Jaguar driver have found my next dealer. We drove 70 miles for the purchase on two separate occasions, and it was WELL worth it. Naz was outstanding, and the process was swift and painless. Thanks Sam and Naz and the crew. Outstanding. Recommend to anyone!

I have recently purchased a vehicle for my wife from Sam at European Motors. \n\nThe process was very smooth and quick. Due to a very busy schedule Sam made it possible to handle almost all communication through email. Sam was very easy going and great to work with. He did not at all have the stereotypical attitude of the

2

by tamulou at Citysearch
October 31, 20115European Motors, Inc.

Just bought a Car from European Motors

★★★★★

I have recently purchased a vehicle for my wife from Sam at European Motors. \n\nThe process was very smooth and quick. Due to a very busy schedule Sam made it possible to handle almost all communication through email. Sam was very easy going and great to work with. He did not at all have the stereotypical attitude of the

My husband and I traded in an LR3 for a newer Ford Expedition and found the experience to be extremely positive. Naz was thorough, detailed, responsive and just plain nice. We are the type of people to check everything out in great detail and Naz was extremely accommodating. Price and product were great- I even swung by later on a minor issue and they worked it out without question.\r\n\r\nWe love our ""new"" car and will definitely be repeat customers in the future. Especially in their beautiful new space on Park!

2

by stephmistry at Citysearch
October 17, 20115European Motors, Inc.

Wonderful Experience!

★★★★★

My husband and I traded in an LR3 for a newer Ford Expedition and found the experience to be extremely positive. Naz was thorough, detailed, responsive and just plain nice. We are the type of people to check everything out in great detail and Naz was extremely accommodating. Price and product were great- I even swung by later on a minor issue and they worked it out without question.\r\n\r\nWe love our ""new"" car and will definitely be repeat customers in the future. Especially in their beautiful new space on Park!

Came in here and got excellent customer service. Sam was our salesman and he knew what he was talking about. They took care of us like we were family. Made us feel very comfortable. I would recommend this to any one who wants a great deal on a great car. I love my new car.

2

by montermonte at Citysearch
September 30, 20115European Motors, Inc.

European Motors

★★★★★

Came in here and got excellent customer service. Sam was our salesman and he knew what he was talking about. They took care of us like we were family. Made us feel very comfortable. I would recommend this to any one who wants a great deal on a great car. I love my new car.

My experience at European Motors in Addison, Texas was the best vehicle buying experience I have ever had. I completed an application online, and was contacted within an hour. I walked in and was immediately greeted and treated with respect. There were no sales tactics, no pressure and a very easy going conversation. ALL PAPER WORK was done in less than 2 hours!!\r\n\r\nMason Coleman, Naz Fooman and the entire staff were very professional and courteous. The owner, Russell is really a cool guy. I would definitely recommend European Motors anytime. My wife and I are very happy with our 2009 Jaguar XFS and we love everything about it! \r\n\r\nThanks to our new car dealership family!\r\n\r\nLN \r\n

2

by Neroes at Citysearch
September 29, 20115European Motors, Inc.

#1 Dealership in DFW

★★★★★

My experience at European Motors in Addison, Texas was the best vehicle buying experience I have ever had. I completed an application online, and was contacted within an hour. I walked in and was immediately greeted and treated with respect. There were no sales tactics, no pressure and a very easy going conversation. ALL PAPER WORK was done in less than 2 hours!!\r\n\r\nMason Coleman, Naz Fooman and the entire staff were very professional and courteous. The owner, Russell is really a cool guy. I would definitely recommend European Motors anytime. My wife and I are very happy with our 2009 Jaguar XFS and we love everything about it! \r\n\r\nThanks to our new car dealership family!\r\n\r\nLN \r\n

We had a great experience at European motors when we bought the first car there. Sam made the transaction so smooth and painless that after a few months we were back to buy a second car from them. Even then, they went above and beyond to help us out. We don

2

by 123beli123 at Citysearch
September 29, 20115European Motors, Inc.

Thank You Sam and European Motors!

★★★★★

We had a great experience at European motors when we bought the first car there. Sam made the transaction so smooth and painless that after a few months we were back to buy a second car from them. Even then, they went above and beyond to help us out. We don

NAZ, NAZ, NAZ, NAZANIN FOOMAN!!! she was just great. Always had a smile on her face, knew the vehicles very well and made it comfortable for us to buy the vehicle we loved. We drove from Austin to Dallas a bit skeptical with more than four dealerships in mind. We are glad that European Motors was the first and only stop we made. The dad was hilarious and personable. Naz was extremely patient and worked real hard to get our bank to complete the paperwork fast. She was not pushy nor was she disinterested and did her best to give us a reasonable price. We appreciate you guys. NAZ U ROCK!!! \nKen & Patricia

2

by kenpat25 at Citysearch
August 21, 20115European Motors, Inc.

NAZ!!!! U ROCK!!!

★★★★★

NAZ, NAZ, NAZ, NAZANIN FOOMAN!!! she was just great. Always had a smile on her face, knew the vehicles very well and made it comfortable for us to buy the vehicle we loved. We drove from Austin to Dallas a bit skeptical with more than four dealerships in mind. We are glad that European Motors was the first and only stop we made. The dad was hilarious and personable. Naz was extremely patient and worked real hard to get our bank to complete the paperwork fast. She was not pushy nor was she disinterested and did her best to give us a reasonable price. We appreciate you guys. NAZ U ROCK!!! \nKen & Patricia

Naz is friendly, helpful, honest, straight, and understanding. She was only interested in helping me find the right deal for me. I test drove and loved the Lexus GS, but still had some reservations. She and I talked through my doubts and she was totally candid on the advantages and risks in buying a used car. She did not push or suggest I would be missing a deal.\n\nI bought and am very happy. I needed a couple of extras that were missing with the car and she immediately offered to take care of them. Plus, she\ntook care of an extra that I wanted before I picked up the car and I had planned to pay for myself! Finally, she helped me get acquainted with the car's features.\n\nShe followed up and made sure I was happy! I am not used to buying a used car, and realized that there are always risks. But she made this a positive experience beyond any I have had with prior purchases and made me feel that I have made a wise decision.\n\nI am a solid fan of EM now and will return there to buy without any reservations!\n\nRH

2

by R Hess at Citysearch
August 02, 20115European Motors, Inc.

EM was best car buying experience in 30 years

★★★★★

Naz is friendly, helpful, honest, straight, and understanding. She was only interested in helping me find the right deal for me. I test drove and loved the Lexus GS, but still had some reservations. She and I talked through my doubts and she was totally candid on the advantages and risks in buying a used car. She did not push or suggest I would be missing a deal.\n\nI bought and am very happy. I needed a couple of extras that were missing with the car and she immediately offered to take care of them. Plus, she\ntook care of an extra that I wanted before I picked up the car and I had planned to pay for myself! Finally, she helped me get acquainted with the car's features.\n\nShe followed up and made sure I was happy! I am not used to buying a used car, and realized that there are always risks. But she made this a positive experience beyond any I have had with prior purchases and made me feel that I have made a wise decision.\n\nI am a solid fan of EM now and will return there to buy without any reservations!\n\nRH

We are from Northwest Arkansas and looked for cars on line for several months. The used car market in our area is very inefficient and expensive compared to other parts of the country plus used car prices are rising. European Motors had the best deal on a 2008 Toyota Avalon and everything about the car looked good on line, in conversations with Sam and through CarFax. \n\nWhen we arrived in Addison to pick it up, things started to fall apart. During the test drive something felt wrong. The transmission and brakes felt different from what I would have expected compared to the 2002 Avalon we drive. When we returned to the dealership, Sam drove it and immediately agreed. The first thing he did when we got to his office was to hand us our cashier's check and said that was our first choice. However, if we would give them time to see what was wrong, he would personally see that the car was fixed to our satisfaction. We agreed to stay the night in Dallas to hear what Toyota said was the problem and would need to do in order to correct it. Russell (the owner) called us that evening apologizing for our inconvenience and confirming what Sam had told us. \n\nTurns out the transmission was a problem. While it was still in Warranty, the Toyota dealership simply wanted to replace a few parts. Sam took the lead insisting they replace the entire transmission with a new one and replace other parts of the system (such as the radiator) that were not working as he thought they should. Sam also corrected the brake issue and a couple of other minor issues at his own cost and ensured Toyota address two Recall items that had not been taken care of by the previous owner in California. After ensuring everything was in top condition, Sam then arranged to have the car shipped to NWA last week on a carrier so it would not incur added mileage. After driving it since then, we could not be more pleased. This is an extremely nice car.\n\nIn every way (other than having the problem in the first place), European Motors performed well above what we would have hoped. They were concerned that a customer needed to be fully satisfied. The takeaway is that in our experience, the desire of Sam and Russell is to ensure their customers are pleased so they return for future purchases and refer others. It's unfortunate they have received the negative reviews written in this website. The problem they face is what any dealer in used cars faces - they do not fully know the use and condition of vehicles they acquire even if they make every effort to check them out. There is a reason European Motors has been in business for 30+ years - they care and respond when problems arise. One thing to note is that European is moving from its Addison location to Plano this summer. With this larger facility and shop, they will add the ability to do much greater diagnostics and repairs prior to and after a sale than they have been able to do previously. \n\nI realize we were fortunate that problems happened right away instead of after we returned home. That's the chance we as buyers take when we choose to get a big discount on the purchase price compared to a new car. That's also what a reputation and a Warranty is designed to address and Toyota and European Motors stepped up to their obligations - even beyond. Thanks to Sam for taking the lead in addressing every possible issue we might not have been able to achieve with our limited knowledge of what is possible. \n\nIn summary, while we ran into issues we wish had not happened, the experience my wife and I had results in our highly recommending Sam, Russell and European Motors. We'll call Sam the next time we buy.

2

by jimshankle at Citysearch
July 31, 20115European Motors, Inc.

Sam is terrific

★★★★★

We are from Northwest Arkansas and looked for cars on line for several months. The used car market in our area is very inefficient and expensive compared to other parts of the country plus used car prices are rising. European Motors had the best deal on a 2008 Toyota Avalon and everything about the car looked good on line, in conversations with Sam and through CarFax. \n\nWhen we arrived in Addison to pick it up, things started to fall apart. During the test drive something felt wrong. The transmission and brakes felt different from what I would have expected compared to the 2002 Avalon we drive. When we returned to the dealership, Sam drove it and immediately agreed. The first thing he did when we got to his office was to hand us our cashier's check and said that was our first choice. However, if we would give them time to see what was wrong, he would personally see that the car was fixed to our satisfaction. We agreed to stay the night in Dallas to hear what Toyota said was the problem and would need to do in order to correct it. Russell (the owner) called us that evening apologizing for our inconvenience and confirming what Sam had told us. \n\nTurns out the transmission was a problem. While it was still in Warranty, the Toyota dealership simply wanted to replace a few parts. Sam took the lead insisting they replace the entire transmission with a new one and replace other parts of the system (such as the radiator) that were not working as he thought they should. Sam also corrected the brake issue and a couple of other minor issues at his own cost and ensured Toyota address two Recall items that had not been taken care of by the previous owner in California. After ensuring everything was in top condition, Sam then arranged to have the car shipped to NWA last week on a carrier so it would not incur added mileage. After driving it since then, we could not be more pleased. This is an extremely nice car.\n\nIn every way (other than having the problem in the first place), European Motors performed well above what we would have hoped. They were concerned that a customer needed to be fully satisfied. The takeaway is that in our experience, the desire of Sam and Russell is to ensure their customers are pleased so they return for future purchases and refer others. It's unfortunate they have received the negative reviews written in this website. The problem they face is what any dealer in used cars faces - they do not fully know the use and condition of vehicles they acquire even if they make every effort to check them out. There is a reason European Motors has been in business for 30+ years - they care and respond when problems arise. One thing to note is that European is moving from its Addison location to Plano this summer. With this larger facility and shop, they will add the ability to do much greater diagnostics and repairs prior to and after a sale than they have been able to do previously. \n\nI realize we were fortunate that problems happened right away instead of after we returned home. That's the chance we as buyers take when we choose to get a big discount on the purchase price compared to a new car. That's also what a reputation and a Warranty is designed to address and Toyota and European Motors stepped up to their obligations - even beyond. Thanks to Sam for taking the lead in addressing every possible issue we might not have been able to achieve with our limited knowledge of what is possible. \n\nIn summary, while we ran into issues we wish had not happened, the experience my wife and I had results in our highly recommending Sam, Russell and European Motors. We'll call Sam the next time we buy.

I am an existing customer of European Motors. I had such a great experience the first time I was there I recommended them to my friends, family and a few of them have also bought a car from the dealership. I actually had the pleasure of working with the

2

by Princess Blondie at Citysearch
July 28, 20115European Motors, Inc.

Existing Customer and I HIGHLY recommend EM!

★★★★★

I am an existing customer of European Motors. I had such a great experience the first time I was there I recommended them to my friends, family and a few of them have also bought a car from the dealership. I actually had the pleasure of working with the

ARROGANT AND RUDE SALES!\n\nI have been a customer of European Motors, recently I returned to check out their inventory and was helped by manager Sam, we talked about one vehicle but he did not offer to test drive the car, again I returned recently when I saw another car I like on their lot, he again refused to let me test drive the car and said you ""come by but never buy anything"" what a arrogant guy! in a economy that is difficult these guys don't do anything to earn your business, they seem to want to sell their mercedes only to ""high rollers"" with cash on hand but not to working class, I AM SO DISSAPOINTED with this cold reception that I will not give them my business again! unless you have cash on hand and perfect credit don't bother visiting these people they will look down on you, maybe next time I will take DATELINE on site to record their discrimination!\n\n

0

by AlfredoSauri at Citysearch
July 27, 20111European Motors, Inc.

ARROGANT AND OBNOXIOUS SALES!

★☆☆☆☆

ARROGANT AND RUDE SALES!\n\nI have been a customer of European Motors, recently I returned to check out their inventory and was helped by manager Sam, we talked about one vehicle but he did not offer to test drive the car, again I returned recently when I saw another car I like on their lot, he again refused to let me test drive the car and said you ""come by but never buy anything"" what a arrogant guy! in a economy that is difficult these guys don't do anything to earn your business, they seem to want to sell their mercedes only to ""high rollers"" with cash on hand but not to working class, I AM SO DISSAPOINTED with this cold reception that I will not give them my business again! unless you have cash on hand and perfect credit don't bother visiting these people they will look down on you, maybe next time I will take DATELINE on site to record their discrimination!\n\n

Best customer service, I will recommend this dealership to anyone looking for a good car with no hassle. Love their upfront and genuine approach with their customers, not once was I haggled. STRONGLY recommend this dealership, if you have a large franchise you are thinking about going to first, skip it and just go straight here! The amount of time I dealt with salesmen haggling me at another dealership was longer than the amount of time Sam at European Motors had me leaving in a new car. I love my Infiniti and it is in way better condition than the Infiniti's I saw on the large car dealer lots. Everyone was amazingly friendly and even the owner came out to talk with us and made us feel at home. Love this place!!

Best customer service, I will recommend this dealership to anyone looking for a good car with no hassle. Love their upfront and genuine approach with their customers, not once was I haggled. STRONGLY recommend this dealership, if you have a large franchise you are thinking about going to first, skip it and just go straight here! The amount of time I dealt with salesmen haggling me at another dealership was longer than the amount of time Sam at European Motors had me leaving in a new car. I love my Infiniti and it is in way better condition than the Infiniti's I saw on the large car dealer lots. Everyone was amazingly friendly and even the owner came out to talk with us and made us feel at home. Love this place!!

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by jm31337 at CitysearchMar 10.

Highly RECOMMEND!!!!\n\nJust bought 2007 BMW 335i Convertible. Staff was exceptional, knowledgeable and proficient. \nDeal was complete with all paper work in under 2 hours.\n\nThanks Again!!!\n\nJM

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by jm31337 at Citysearch
March 21, 20115European Motors, Inc.

GREAT EXPERIENCE!!!!

★★★★★

Highly RECOMMEND!!!!\n\nJust bought 2007 BMW 335i Convertible. Staff was exceptional, knowledgeable and proficient. \nDeal was complete with all paper work in under 2 hours.\n\nThanks Again!!!\n\nJM

Drove almost 4 hours to buy a car from them. Everything straight forward and honest. Brought a trade-in, and walked out with my new car in under 2 hours. HIGHLY RECOMMEND!\n\nAnd for the idiots below me that talk about ""lemons"". How can you be that stupid to sit there and sign stuff you don't know? READ BEFORE YOU SIGN!!...or request a carfax or autocheck.....are you really that lazy?\n\nThe owner coming on here to respond to negative comments just shows you that they care how they treat their customers, new and old.

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by molibya at Citysearch
January 29, 20115European Motors, Inc.

RECOMMEND!!!

★★★★★

Drove almost 4 hours to buy a car from them. Everything straight forward and honest. Brought a trade-in, and walked out with my new car in under 2 hours. HIGHLY RECOMMEND!\n\nAnd for the idiots below me that talk about ""lemons"". How can you be that stupid to sit there and sign stuff you don't know? READ BEFORE YOU SIGN!!...or request a carfax or autocheck.....are you really that lazy?\n\nThe owner coming on here to respond to negative comments just shows you that they care how they treat their customers, new and old.

I was referred by a friend to this dealership. I looked through their online inventory and found a vehicle I was interested in. I called on the phone to set an appointment, the sales person I was referred to was off on the day I had planned to come. She gladley advised she would meet us on her day off to assist us if need be. AND SHE DID!! I pulled into the lot and the car I was interested in was waiting in the front along with the wonderful sales person. I took it for a test drive and was very impressed with the quallity of the vehicle!! The owner of the business took time out to introduce himself, and asked if we had any questions! IT WAS A NO PRESSURE ENVIORNMENT, I FELT LIKE A FRIEND INSTEAD OF A CUSTOMER. Needless to say we bought the BMW and absolutely love it! I would refer this business to anyone looking for a great dealership!!

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by jester03 at Citysearch
January 28, 20115European Motors, Inc.

Over 30 years in Business Speaks for Itself!!

★★★★★

I was referred by a friend to this dealership. I looked through their online inventory and found a vehicle I was interested in. I called on the phone to set an appointment, the sales person I was referred to was off on the day I had planned to come. She gladley advised she would meet us on her day off to assist us if need be. AND SHE DID!! I pulled into the lot and the car I was interested in was waiting in the front along with the wonderful sales person. I took it for a test drive and was very impressed with the quallity of the vehicle!! The owner of the business took time out to introduce himself, and asked if we had any questions! IT WAS A NO PRESSURE ENVIORNMENT, I FELT LIKE A FRIEND INSTEAD OF A CUSTOMER. Needless to say we bought the BMW and absolutely love it! I would refer this business to anyone looking for a great dealership!!

This is my second time buying a car from European Motors and I must say my expierence was just as great as it was the first time. My salesman SAM is great ( a regular guy and not pushy). From the first greeting as I walked through the front door to the last handshake as I left, I was made to feel like I was the most important customer that he had. He was willing to do anything possible to make sure that I left there with a vehicle that I felt good about and at a price that I was happy with. He is definitely what customer service is supposed to be about!!!!!\r\n\r\n

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by Stefany D at Citysearch
December 21, 20105European Motors, Inc.

2nd Time Buyer w/ another GREAT expierence!!

★★★★★

This is my second time buying a car from European Motors and I must say my expierence was just as great as it was the first time. My salesman SAM is great ( a regular guy and not pushy). From the first greeting as I walked through the front door to the last handshake as I left, I was made to feel like I was the most important customer that he had. He was willing to do anything possible to make sure that I left there with a vehicle that I felt good about and at a price that I was happy with. He is definitely what customer service is supposed to be about!!!!!\r\n\r\n

I was in the market for a used car..and I was dreading it... I have always bought new cars but due to the economy I had to go for a used car this time around. I am so happy I went to this place b/c Sam made my experience unbelievable. He gave me all the information I needed, made sure the car was what I wanted and that I was not settling, he was patient and very informative. I have dealt with high end dealers like BMW and Mercedes for many years and always enjoyed the way they treated me as a customer and how they were quick to provide excellent service. I truly felt the same way at European Motors. Thank you for the beautiful car and for making me feel like a valued customer. After traveling alot to places that rec'd bad reviews I decided I would not judge a place its reviews..and this is one of the times I am glad I went with my gut feeling!

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by lila j at Citysearch
December 20, 20105European Motors, Inc.

Thank you!

★★★★★

I was in the market for a used car..and I was dreading it... I have always bought new cars but due to the economy I had to go for a used car this time around. I am so happy I went to this place b/c Sam made my experience unbelievable. He gave me all the information I needed, made sure the car was what I wanted and that I was not settling, he was patient and very informative. I have dealt with high end dealers like BMW and Mercedes for many years and always enjoyed the way they treated me as a customer and how they were quick to provide excellent service. I truly felt the same way at European Motors. Thank you for the beautiful car and for making me feel like a valued customer. After traveling alot to places that rec'd bad reviews I decided I would not judge a place its reviews..and this is one of the times I am glad I went with my gut feeling!

My husband and I went to buy a car from here drove over 2 and half ours and when we got there they DID come to an agreement. We had to leave do to our son needing a nap. My husband went back to do the deal and the sales manager WOULD NOT honor his agreement. After reading the reviews i am so glad we did not buy one of their ""LEMONS"". I am so glad that manager wouldnt hold up his end of the deal. There are millions of cars out there, DONT buy one of theirs.

0

by sheraltahbonemah at Citysearch
December 19, 20101European Motors, Inc.

NVR BUY FROM HERE

★☆☆☆☆

My husband and I went to buy a car from here drove over 2 and half ours and when we got there they DID come to an agreement. We had to leave do to our son needing a nap. My husband went back to do the deal and the sales manager WOULD NOT honor his agreement. After reading the reviews i am so glad we did not buy one of their ""LEMONS"". I am so glad that manager wouldnt hold up his end of the deal. There are millions of cars out there, DONT buy one of theirs.

I bought a vehicle from Sam. Drove 250 miles to pick up. Little did I know it would have so many issues that would be found 2 weeks after buying. Here's the list of issues: Rear window didn't work properly, rust on interior, spare tire cut, and the horn didn't work. I promise you will get what you pay for here. Would not buy again or trust Sam's word. By his description there was nothing wrong with the vehicle.... I wish they had a 0 star rating as they would receive it.

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by APAR at Citysearch
August 27, 20101European Motors, Inc.

Beware...

★☆☆☆☆

I bought a vehicle from Sam. Drove 250 miles to pick up. Little did I know it would have so many issues that would be found 2 weeks after buying. Here's the list of issues: Rear window didn't work properly, rust on interior, spare tire cut, and the horn didn't work. I promise you will get what you pay for here. Would not buy again or trust Sam's word. By his description there was nothing wrong with the vehicle.... I wish they had a 0 star rating as they would receive it.

I was recently in the market for a BMW and focused on one at European motors. After reading the reviews on this site I was expecting the worst. When I arrived to the dealership to check out the car I was greeted by both the salesperson (SAM) and the owner (Russell), which were both very nice and helpful. Upon seeing the vehicle I quickly asked for the Carfax (like in the commercial) and after five minutes Sam produced one. I noticed the car wasn't in perfect condition and quickly reminded myself this was a USED car. Brand new this car is totally out of my price range, hence the reason I decided going used. Sam looked over the car with me and pointed out everything with the car. There were some minor scratches on the rear bumper and the check engine light was on, but the car looked good after 60,000 miles. I expressed my concern over the check engine light, Sam assured me they would send it to BMW before I bought it (Which they did). I was expecting a rough time negotiating, but everything went smooth and I got a great deal. Sam was also very helpful with the financing, since my credit was so-so. Overall I rate my experience with European Motors a positive one. My advice to anyone buying a car ,especially a used one, is to do your REASEARCH. The car looks and runs great and I'm very pleased with my purchase, and wouldn't hesitate going back in the future. I can't say the negative reviews on here are false, but maybe a little exaggerated. If European Motors has a car you are interested in, they are definitely worth your time.

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by jcvk4life at Citysearch
July 30, 20104European Motors, Inc.

Positive Experience

★★★★☆

I was recently in the market for a BMW and focused on one at European motors. After reading the reviews on this site I was expecting the worst. When I arrived to the dealership to check out the car I was greeted by both the salesperson (SAM) and the owner (Russell), which were both very nice and helpful. Upon seeing the vehicle I quickly asked for the Carfax (like in the commercial) and after five minutes Sam produced one. I noticed the car wasn't in perfect condition and quickly reminded myself this was a USED car. Brand new this car is totally out of my price range, hence the reason I decided going used. Sam looked over the car with me and pointed out everything with the car. There were some minor scratches on the rear bumper and the check engine light was on, but the car looked good after 60,000 miles. I expressed my concern over the check engine light, Sam assured me they would send it to BMW before I bought it (Which they did). I was expecting a rough time negotiating, but everything went smooth and I got a great deal. Sam was also very helpful with the financing, since my credit was so-so. Overall I rate my experience with European Motors a positive one. My advice to anyone buying a car ,especially a used one, is to do your REASEARCH. The car looks and runs great and I'm very pleased with my purchase, and wouldn't hesitate going back in the future. I can't say the negative reviews on here are false, but maybe a little exaggerated. If European Motors has a car you are interested in, they are definitely worth your time.

Today I just bought the most beautiful black with beige interior BMW 535. It was in the most perfect condition. My salesman, Sam, was extremely nice and helpful in my search for the perfect vehicle. I will definitely go back there to get my next car and recommend my friends.

2

by TARAJ0921 at Citysearch
July 20, 20104European Motors, Inc.

LOVE MY CAR

★★★★☆

Today I just bought the most beautiful black with beige interior BMW 535. It was in the most perfect condition. My salesman, Sam, was extremely nice and helpful in my search for the perfect vehicle. I will definitely go back there to get my next car and recommend my friends.

I purchased a 2004 Mercedes Benz CL 600 from European Motors over the internet. The car looked great on the web and even looked great when I got it.The first time I started the car a message came on saying tire pressure monitor sensor,drive car to dealer. \r\n\r\nI immediately called Spencer the car salesmen who sold me the vehicle and made him aware of the problem,he told me he would speak with the mechanic who checked out the vehicle and he would get back to me. Spencer got back to me right away and told me that the mechanic said to just go to a tire store and they could reset the monitors. I took the vehicle to a tire store and they informed me that I had 2 bad sensors which will cost me $600.00 to replace.\r\n\r\nI called Spencer at European Motors to inform him what I had discoved and he got authorization to reimburse me for the $600.00 repair.I can't thank him enought for a wonderful buying expierence.

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by Stephen King at Citysearch
May 10, 20104European Motors, Inc.

Spencer is a real gentlemen to deal with!

★★★★☆

I purchased a 2004 Mercedes Benz CL 600 from European Motors over the internet. The car looked great on the web and even looked great when I got it.The first time I started the car a message came on saying tire pressure monitor sensor,drive car to dealer. \r\n\r\nI immediately called Spencer the car salesmen who sold me the vehicle and made him aware of the problem,he told me he would speak with the mechanic who checked out the vehicle and he would get back to me. Spencer got back to me right away and told me that the mechanic said to just go to a tire store and they could reset the monitors. I took the vehicle to a tire store and they informed me that I had 2 bad sensors which will cost me $600.00 to replace.\r\n\r\nI called Spencer at European Motors to inform him what I had discoved and he got authorization to reimburse me for the $600.00 repair.I can't thank him enought for a wonderful buying expierence.

Picked up a 2007 BMW off of Autotrader. Spencer was my salesperson. We set up the deal and then had the car out the door in about two hours. Great price, car as promised and everything was clearly disclosed. Two months later and no issues, very satisfied with my purchase. Very likely to do business again - give them a shot.

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by IancoleTX at Citysearch
April 13, 20105European Motors, Inc.

Straightforward dealer, smooth experience.

★★★★★

Picked up a 2007 BMW off of Autotrader. Spencer was my salesperson. We set up the deal and then had the car out the door in about two hours. Great price, car as promised and everything was clearly disclosed. Two months later and no issues, very satisfied with my purchase. Very likely to do business again - give them a shot.

I bought my Sequoia from Spencer off of eBay. He was a nice to work with, and the vehicle was described very accurately. I found that the navigation instuctions were missing and called Spencer and he went ahead and just ordered me the book. Thanks. I recomend!

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by dflawless000 at Citysearch
April 09, 20104European Motors, Inc.

it is what it is, straight forward honest dealer

★★★★☆

I bought my Sequoia from Spencer off of eBay. He was a nice to work with, and the vehicle was described very accurately. I found that the navigation instuctions were missing and called Spencer and he went ahead and just ordered me the book. Thanks. I recomend!

I bought a bmw used from this dealrship. My car is amazing. I called before i came and the salesguy was really nice over the phone. so i decided to go here for my bmw. I couldnt be more pleased with my car.

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by selacl at Citysearch
April 06, 20105European Motors, Inc.

Great Service!

★★★★★

I bought a bmw used from this dealrship. My car is amazing. I called before i came and the salesguy was really nice over the phone. so i decided to go here for my bmw. I couldnt be more pleased with my car.

I just bought a car from here and I found it to be a very simple process. I was not sure what I wanted when I first went in, after speaking with a salesperson I was impressed with the variety of cars that they had and their prices. I would definitely recommend this dealership to all of my friends and family.

2

by Mason Duggart at Citysearch
February 23, 20105European Motors, Inc.

You want a great deal come here

★★★★★

I just bought a car from here and I found it to be a very simple process. I was not sure what I wanted when I first went in, after speaking with a salesperson I was impressed with the variety of cars that they had and their prices. I would definitely recommend this dealership to all of my friends and family.

have bought three beautiful cars from European Motors and am very satisfied... everytime I take my bimmer or mercedez to the dealership for scheduled maintenance all I hear is good reviews about European Motors. I always recommend this dealershhip to my friends and family, and the staff at european is very friendly too, another significant aspect about european motors is that their prices are very competitive.\r\nThere is a reason why they have been in business for 20+ years.\r\nThanks!\r\nMike

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by mikebakhshesh at Citysearch
February 02, 20105European Motors, Inc.

customer for life

★★★★★

have bought three beautiful cars from European Motors and am very satisfied... everytime I take my bimmer or mercedez to the dealership for scheduled maintenance all I hear is good reviews about European Motors. I always recommend this dealershhip to my friends and family, and the staff at european is very friendly too, another significant aspect about european motors is that their prices are very competitive.\r\nThere is a reason why they have been in business for 20+ years.\r\nThanks!\r\nMike

I recently purchased a vehicle from European Motors and had an awesome experience. I went to a few other dealerships in the area before buying and I was not impressed with the others at all. My entire experience when I bought my car was great. My salesperson Sammy was very knowledgeable, very personable; they had a great selection of cars and great prices. I would recommend anyone to them and I will deff use them again.

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by Stephanie Dawn at Citysearch
February 01, 20105European Motors, Inc.

Awesome Experience

★★★★★

I recently purchased a vehicle from European Motors and had an awesome experience. I went to a few other dealerships in the area before buying and I was not impressed with the others at all. My entire experience when I bought my car was great. My salesperson Sammy was very knowledgeable, very personable; they had a great selection of cars and great prices. I would recommend anyone to them and I will deff use them again.