Bunk Campers information

Established in 2007, Bunk Campers are one of the UK and Ireland’s leading campervan rental companies. We offer Europe’s widest range of campervans for hire. Our vehicles suit all trip types and budgets, from budget campers to well equipped family campervans and large, contemporary 6 person motorhomes. We are the only multi-location campervan rental company covering both the UK & Ireland.

Bunk Campers Rental Terms

DEFINITION OF TERMS AND CONDITIONS
In the event of any discrepancy between these Terms and Conditions and any other Bunk Campers literature, the provisions of these Terms and Conditions apply.

‘Bunk Campers’ means Bunk Campers owned by Blue Quadrant Limited, Cyril Johnston Complex, Ballynahinch Road, Belfast, N Ireland, BT8 8DJ.
‘DRIVER / CUSTOMER / HIRER’ means the person(s) nominated as the driver(s) under the RENTAL AGREEMENT.
‘BUNK CAMPER’ means the vehicle under hire as described under the heading ‘Vehicle Details’ under the ‘Rental Agreement’ and includes tyres, tools, accessories, living equipment and any other special equipment, documents relating to the vehicle and any replacement or substitute vehicle provided by BUNK CAMPERS
‘RENTAL AGREEMENT’ means the document read and signed by the hirer on collection and return of the vehicle. It includes details of ‘Customer’, ‘Vehicle Details’, ‘Rental Period’, ‘Collision Damage Waiver’, ‘Departure Checklist’

1. RESERVATIONS
All prices quoted and charged in £ (GBP) or € (EURO).

Payment terms
Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking. This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency. (Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)
Booking: An initial non refundable booking deposit, as itemised in your booking breakdown of costs, will be required at time of booking confirmation. Accepted credit card payment for the initial deposit are Visa and Mastercard only. The remainder of the balance payable will be secured 50 days prior to the pick up of your vehicle. Accepted credit cards for this are Visa and Mastercard only.

Payment is only accepted by credit card (Visa or MasterCard) or debit card (Visa Debit or Maestro). A 3.5% charge is levied to all bookings to cover banking fees when a credit or debit card is used to make payment. Please note, Bunk Campers does not accept American Express.

Vehicles will not be released without full payment being received.

Vehicles will not be released without 2 forms of valid photo identification and funds for deposits being available on collection. The vehicle will not be released until deposit is paid.

One security deposit payment (standard excess) is payable by credit or debit card only on collection. This covers insurance excess, security deposit and cleaning deposit.

The hire of a vehicle from Dublin depot is not available to state residents of the ROI. The hire of a vehicle from any other Bunk Campers depot is available to state residents of the ROI.

2. HIRE PERIOD

‘Hire Period’ refers to the dates agreed in the Rental Agreement.

Rental is charged on a nightly basis.

Minimum booking is 7 nights from April to September, 3 nights in all other months

Collection is strictly between 3:00pm-5:00pm and return is strictly 9:00am-11:00am, charges apply for late returns.

Early or late collection/drop off is available at an additional cost.

Collection / Return to agreed location at the time of booking.

Bunk Campers reserves the right to increase the minimum rental period for certain events.

Membership of 'Safe Nights Ireland' for rentals from Belfast and Dublin.

Membership to Camping and Caravanning Club for UK rentals.

Part-filled Camping Gas.

Fully Comprehensive Insurance for one named driver aged 25 – 69 and holding a full driving licence for more than 2 years*

Full Breakdown & Roadside Assistance**

* excluding any insurance loading, extra charges may be incurred if the driver to be insured has a traffic conviction, holds a driving licence from a non-EU country or is in an occupation which is deemed high risk. These charges will be passed onto the customer.

** Bunk Campers will supply full breakdown cover to cover any mechanical faults to the base chassis of the vehicle. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery etc will be the responsibility of the client.

Please note:
- Transfer service from city centre hotels or other locations are not permitted.
- Transfers from Belfast International Airport, central London or London Heathrow airport is not permitted.

Not Included:

Bedding.

Full Camping gas.

Diesel.

Camp ground fees.

Vehicle security deposit/excess.

Public Holiday surcharges.

After hours collection/return surcharge.

One way fees.

Toll fees.

Travel insurance

4a. HIRER / DRIVER AGE LIMITS

Driver(s) must be aged over 21 years to 74 years for rental of a Roadie campervan.

Driver(s) must be aged over 25 years to 74 years for rental of a Nomad / Ranger / Aero / Aero Plus / Vista / Vista Plus / Grande campervan.

Driver(s) aged 21 to 24 years, see additional insurance charge in section 5a.

Driver(s) aged 70 to 74 years, see additional insurance charge in section 5a.

4b. HIRER / DRIVER LICENCE

Driver(s) must hold a valid full driving licence for at least 24 months.

All drivers must be present for collection of the motorhome. No exceptions can be made.

Driver(s) must provide two separate forms of photographic identification on collection of vehicle otherwise hire will be invalidated i.e.: valid passport and driving licence.

If you have a GB driving licence, we require you to log in to the DVLA website and check the counterpart of your driving licence. We are unable to insure you if we are not able to login and check your driving licence details.

If you have a Northern Ireland driving licence, we require both the photocard and the paper counterpart.

You must declare at the time of booking if there are any endorsements on your driving licence. Bunk Campers may not be able to provide cover for some endorsements. Charges apply for penalty points. Failure to declare an accident or driving conviction invalidates insurance.

Drivers holding only an automatic driving licence are not permitted to drive any of supplier's campervans.

Should any driver fail to present all of the correct documentation and identification on collection of the vehicle or the documentation does not meet the driver requirements set out in the terms and conditions, then Bunk Campers will be unable to release the vehicle. No refunds will be given.

5. INSURANCE
Fully comprehensive insurance is provided by Bunk Campers through our insurers to the driver(s) named on the rental agreement.

The vehicle is insured for damage to the vehicle and the property of a third party but does not include any personal insurance for the customer including death or bodily injury to the driver nor does it cover any personal possessions.

The hire rate quoted includes a standard excess outlined in section 6.

Only persons named on the Rental Agreement are insured to drive the vehicle.

5a. ADDITIONAL INSURANCE CHARGES

Insurance for an additional driver is charged additionally per day. Only one additional driver is permitted.

Insurance for driver(s) aged over 21 years to 24 years is charged additionally £20 per day.

Insurance for driver(s) aged over 70 years to 74 years is charged additionally £20 per day.

Additional insurance charges may apply if the hirer has an occupation that is deemed to be high risk.

Additional insurance charges may apply if the hirer holds a non-EU driving licence.

EXCLUSIONS:

The theft of a Bunk Camper will not be covered by insurance if the ignition keys are left in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle.

Please note that no insurance is offered for damage to the roof/overhead cab of any vehicle and any damage is deemed as gross negligence. Therefore the hirer accepts full liability for these which is in addition to the standard excess of the vehicle should that apply.

Windscreen, mirrors and/or tyre damage is not covered by the standard vehicle insurance

No other hire insurance is acceptable for the rental of a Bunk Camper.

6. SECURITY DEPOSITThe security deposit (standard excess) on your Bunk Camper campervan hire covers both the insurance excess in the event of a collision and the proper return of the vehicle in same condition as it was let out to the hirer. The hirer must pay the refundable security deposit by credit or debit card at the time of collection. No other form of payment is accepted. The card should be in the lead driver’s name and the amount will be debited from your account immediately. Pre-paid currency cards cannot be accepted. Bunk Campers reserve the right to increase the insurance excess.

A refundable deposit of £1200 / €1500 is payable for rental of the Roadie campervan (for drivers aged 25-69)

A refundable deposit of £1450 / €1900 is payable for rental of the Roadie campervan (for young drivers aged 21-24)

A refundable deposit of £1350 / €1750 is payable for the rental of the Nomad / Ranger campervan.

A refundable deposit of £1500 / €2950 is payable for the rental of a Aero / Vista campervan

A refundable deposit of £1750 / €2275 is payable for the rental of a Aero Plus/ Vista Plus campervan.

A refundable deposit of £2000 / €2600 is payable for the rental of a Grande campervan.

A refundable deposit of £2000/ €2600 is payable for the rental of a Europa campervan.

This amount will be pre-authorised from your credit card account immediately and is fully refundable within 28 days of return of the vehicle provided there are no outstanding insurance claims on the following conditions:

This security deposit will be used to fund any loss or damage what so ever to equipment, fixtures, fittings, windows, cleaning fees, tyres or negligent damage to the vehicle

The security deposit will be used to fund any cleaning fees, the damage administration fee, road traffic violation administration fees.

The hirer agrees to pay Bunk Campers any additional costs over and above the security deposit value should damages exceed the security deposit value within 28 days of your hire.

The hirer irrevocably authorises Bunk Campers to deduct from the security deposit any amounts due to Bunk Campers arising out of this agreement.

A £45 administration fee will be applied against any loss or damage to your vehicle or any item contained within.

The security deposit does not cover cost for replacement or repair of aerials, glass, wheels, roof, underside of vehicle, windscreen, wing mirror, tyre damage or incorrect refuelling (eg: putting petrol into diesel tank) for which the hirer is responsible.

Bunk Campers reserves the right to increase the security deposit for specific events eg: festivals or rallies.

A cleaning fee of £100 / €130 will be charged against the deposit if the vehicle is not returned with the interior in a clean condition.

An additional fee of £100 / €130 will be charged against the deposit if the toilet and waste tank are not emptied prior to the return of the vehicle.

Please note, there are no toilet cleaning facilities at any of Bunk Campers depots so toilets and waste tanks must be cleaned prior to returning the campervan.

7a. COLLISION DAMAGE WAIVER (CDW)The COLLISION DAMAGE WAIVER (CDW) is an optional charge that reduces the insurance excess. This can be purchased at time of booking online or on collection of your vehicle.

CDW cannot be offered to drivers less than 25 years.

Purchase of the CDW reduces the standard excess by 50% for any damage caused in a collision to either the vehicle or third party property. See website for current price.

Once an accident has occurred, CDW cannot be restarted and standard insurance terms will apply.

7b. SPECIAL COVERAn optional insurance charge that covers replacement or repair to windscreen, wing mirror or tyre damage. This can be purchased at time of booking online or on collection of your vehicle.

8. HIREABLE EXTRASOther hireable extras available for the duration of hirers’ stay in a Bunk Camper include:

A camping gas canister will be included in the rental and provided on collection. Only customers who have pre-paid for gas will receive a full canister of camping gas. Additional gas purchased throughout the rental period is at the customers own expense.

9. COLLECTION AND RETURN
Collection and return of the BUNK CAMPER is to agreed location specified at time of booking as set out under ‘hire period’ in the rental agreement.

Agreed location for collection / return:

Belfast Depot

Dublin Depot

Edinburgh Depot

Glasgow Depot

London Gatwick (Horsham) depot

One way and relocation fees apply. Current charges are displayed on the website.

Other collection / return locations requests will be considered on request, charges may apply.

Collection – The depot will be open between 3PM-5PM. Please allow 1 hour to complete the documentation, collection of deposit and demonstration of vehicle. Vehicle will be handed over in a clean condition and in sound working order in accordance with the ‘Vehicle Condition Report (VCR)’.

All drivers must be present on collection of the motorhome and must present their full valid driving licence, passport and credit/debit card for the security deposit. Photocopies will not be accepted.

Return – The depot will be open between 9AM – 11AM. Allow 1 hour to complete documentation and return of deposit in accordance with that set out in section 6 of Terms & Conditions. There are no refunds for early returns. Charges apply for late returns.

Vehicles must be returned undamaged, with the same level of fuel as the vehicle was received, with an empty toilet cassette, a clean interior and in the same condition as they left the depot. Charges will apply if the vehicle is returned with additional damage, unclean or if the toilet cassette is not empty.

Late Return – Bunk Campers must be notified immediately to prevent any prosecution for driver(s) driving whilst uninsured. Late returns will be charged at one day’s rental cost regardless of circumstances.

Out of Hours/After Hours
There is a service charge for collecting and returning vehicles outside of these hours.
The charge for this is as follows:Early collection (7.30AM-3PM): Additional nightly rateLate collection: (5PM-7.30PM): £50 out of hours feeEarly drop off (7.30AM-9AM): £50 out of hours feeLate drop off (11AM-7.30PM): Additional nightly rate

Please note:
There are no out of hours services at Glasgow.
There are no out of hours services on Sundays.

Sunday Opening
Bunk Campers are open 7 days a week including public holidays. Due to the low number of Sunday collections and returns there is an additional service charge for collecting and returning vehicles on Sundays.

Please note if you request both a Sunday collection and return, then this will be charged at 2 x £50 = £100.

Sunday

Collection

Return

Opening Charge

3 pm - 5 pm

9 am - 11 am

Price

£50 per hire

£50 per hire

If you request a pick up or return on a holiday day, there is also an additional charge of £50.

Transfers
Your rates include transfers to the local depot from the following locations:
1. Edinburgh Airport or Linlithgow Railway Station
2. Dublin Airport
3. Belfast City Airport
4. Belfast Europa Bus Station
5. Horsham Railway Station (for central London, Heathrow & Gatwick Airport arrivals)
All Bunk Campers depots are located within a 15 minute drive of the collection points.
Transfers from airport hotels can be accommodated on request as part of airport shuttle service.
Supplier's shuttle is unable to provide a transfer service from city centre hotels or other locations.

Please note, supplier does not offer transfers from Belfast International Airport, Dublin city centre or ferry port, Edinburgh city centre, Glasgow city centre or Glasgow Prestwick Airpor, central London, London Gatwick or Heathrow airports.

Instructions to customers:
- Once you have collected your luggage from the baggage hall please telephone the contact number provided for your rental station in order for the shuttle bus to be dispatched.
- A Bunk Campers customer service representative will ask you to confirm your name and the number of travelers in your party.
- The Bunk Campers representative will confirm that you are ready for collection, inform you of your driver’s name and send the Bunk Campers transfer shuttle to meet you.
- Make your way to the designated collection point and wait for your collection.
- Bunk Campers transfer shuttles are clearly marked with the company logo and will take approximately 20 minutes to arrive.
- You will be welcomed by your Bunk Campers driver and promptly transferred to the rental station with your luggage.

Please note: Times for collection and transfer are approximate. During busy times there may be delays. You will be advised of any delay at the time of telephoning and Bunk Campers will endeavor to collect you as soon as possible. Your cooperation is appreciated.

TRANSFERRING FROM LONDON CITY USING PUBLIC TRANSPORT
By train:
• Trains can be booking using www.thetrainline.com or any train company’s own website.
• Price and transfer time will be dependent on the departure point in London city.

TRANSFERRING FROM LONDON AIRPORTS USING PUBLIC TRANSPORTARRIVAL AT GATWICK AIRPORTBy train: Transfers available to Horsham train station from £5.00
• A frequent rail service is available from London Gatwick airport to Horsham train station.
• Up to 6 trains per hour
• The journey takes less than 30 minutes and tickets cost from £5.00.
• When customers are at Horsham train station supplier can collect them with the transfer service as usual.

ARRIVAL AT HEATHROW AIRPORTBy Coach: Coach transfers from Heathrow to Gatwick are available from £25
• National Express operates the only direct link between Heathrow and Gatwick Airports, with up to six services per hour. Tickets can be purchased online, from National Express ticket desks or from the coach driver.
• The journey time is approximately 75 minutes and the adult single fare is £25.
• To book tickets and for timetable information visit the National Express website or call 0871 781 8181.

By Taxi: A taxi can be prebooked from £35
• The journey time is approximately 60 minutes.

TRANSFERRING FROM LONDON AIRPORTS USING PRIVATE SERVICES (Recommended by customers)
Robin Cars Taxi Service
• Approximate price for Heathrow to depot in Horsham with a Meet and Greet Service is £70 plus parking (Up to 4 people)
• Approximate price for Heathrow to depot in Horsham with a Meet and Greet Service is £105 plus parking (Up to 8 people)
• Approximate price for Gatwick to depot in Horsham with a Meet and Greet Service is £27 (Up to 4 people)
• Approximate price for Gatwick to depot in Horsham with a Meet and Greet Service is £40 (Up to 8 people)
• Payment by credit card welcome
• Phone: 00 44 (0) 7879840016

London X Airport
• Approximate price for Heathrow to Gatwick Airport is £49 with a Meet & Greet Service in a saloon car.
• Approximate price Heathrow Airport to depot in Horsham is £70.00 with a Meet & Greet Service in a saloon car (Up to 4 people)
• This fare has to be paid as cash to the driver on the day of your pick up as cash can be taken out of the ATM Machine which is located inside the airport.
• Web: http://www.londonxairport.co.uk/
• Phone: +44 (0) 7438 428357

Over occupancy of vehicle in accordance with the provision of seatbelts.

The Address on driving licence does not match billing address. Additional proof of id is required

Hirer does not provide a valid passport and driving licence as proof of ID.

Due to operational issues affecting rental fleet.

Hirer is in breach of any term in this agreement.

The hirer obtained the vehicle through fraud or misrepresentation.

If any statement, representation or warranty made by the hirer in respect to himself or additional drivers is incorrect.

The vehicle appears to be abandoned.

The vehicle is not returned at the agreed date or Bunk Campers reasonably believes the vehicle will not be returned on the agreed return date.

Bunk Campers considers on reasonable ground that the safety of passengers or the vehicle is in danger. The hirer understands that in the event of such termination or repossession that the hirer has no right to a refund or any part of the rental charges or the security deposit.

Bunk Campers liability is limited to the refunds of all monies paid by the hirer. No compensation is available for additional arrangements booked by hirer (eg: flights, concert tickets).

Bunk Campers reserve the right to amend cancellation policy for certain events.

Bunk Campers reserve the right to refuse to hire to any person, without stating cause.

10b. CANCELLATION BY HIRER
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

34 days prior to rental to no show: 100% of total hire charge

48 days to 35 days prior to rental: 50% of total hire charge

More than 8 days prior to rental: 20% of total hire charge

Credit card and debit card charges are non refundable. Administration fee of £45 / €50 will be charged on the processing of any refund.

Customers are advised to check their own travel insurance policy in the event of a cancellation by the hirer.

10c. RIGHT TO CHANGE OF VEHICLE
Every effort will be made by Bunk Campers to ensure you receive the campervan type ordered. However, Bunk Campers reserves the right to change your campervan type in the event of an operational issue. A full refund will be offered if the alternative campervan is not acceptable and the hirer chooses to cancel the rental. No other refund will be available.

The hirer is not liable for any increased rental charges from the substitute vehicle.. The hirer is liable for any additional running costs pertaining to the substitute vehicle.

11. MOTORHOME SYSTEMS:
Bunk Campers will carry out a full pre-rental inspection of every vehicle before the commencement of hire. The inspection involves testing every system on board the motorhome to ensure they are operating correctly. At collection, the hirer will be demonstrated the vehicle and shown how each system works. Should an onboard system fail during the hire, Bunk Campers will make every effort to remedy the fault whilst you are out on rental but in some circumstances, this may not be possible. Bunk Campers cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, Bunk Campers cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

12. USE OF THE VEHICLEDuring the rental period, the hirer agrees that the vehicle will not be:

Driven other than in a cautious, prudent and normal manner or used in a manner which could cause damage.

Driven in a prohibited area.

Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law.

Driven by a person who is unauthorised to drive the vehicle as set out under the heading ‘Driver details’ of the Bunk Camper Rental Agreement.

Used to carry more persons in accordance with the provision of seatbelts in a Bunk Camper.

Left with the ignition key in or on the vehicle while it is unoccupied (invalidates insurance).

Damaged by submersion in water or in contact with salt water.

Used for any illegal purpose for any race, rally or contest.

Used to tow any vehicle or trailer.

Used to carry passengers or property for hire or reward.

Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material.

Driven on any road surfaces other than sealed / bitumen roads. Driving is not permitted on the Connor Pass, County Kerry, Ireland.

I understand that Bunk Campers reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

SMOKING:

Smoking is not permitted in any Bunk Campers vehicle. Bunk Campers reserves the right to impose additional cleaning charges should smoke be detected in the vehicle.

PETS:

Animals are not permitted in any Bunk Campers vehicle unless agreed with Bunk Campers and an additional premium been paid.

13. DRIVING IN MAINLAND EUROPE
Travel in Mainland Europe is permissible. There is no additional charge for European cover, however you must notify Bunk Campers at the time of booking of your intent to travel to Mainland Europe (Outside of the UK or Ireland). A European travel pack is mandatory for travel to Mainland Europe and you will be in breach of these terms and conditions should you take a motorhome into Mainland Europe without purchasing this. See website for pricing.

European cover is not available to drivers aged 21-24 years old.

Travel is permitted to the following countries:

Austria

Belgium

Denmark

Finland

France

Germany

Greece

Hungary

Italy

Luxembourg

Netherlands

Norway

Poland

Portugal

Spain

Sweden

Switzerland

Travel outside of these countries in a Bunk Camper will be in breach of your terms and conditions and you will not be covered by any insurance.

14. BREAKDOWN AND VEHICLE MAINTENANCE
The hirer will take all reasonable steps to properly maintain the vehicle on hire including checking oil and coolant levels, tyre pressures and batteries

The hirer acknowledges that Bunk Campers will reimburse me for expenditure £50 reasonably incurred in rectifying any mechanical failure. Valid receipts must be provided for reimbursement.

The hirer will be liable for any costs associated with the incorrect use of fuel. All Bunk Campers vehicles run on diesel.

24 hour Roadside Assistance is provided under the hire contract. The hirer may instruct repairs to the maximum value of £50 / €65. Bunk Campers Head Office must be notified by telephone for repairs in excess of this amount.

15. RESPONSIBILITY WHEN AN ACCIDENT OCCURS:
In the event of any accident, loss or damage arising out of the use of vehicle including damage to a third party vehicle, the hirer will:

Notify Bunk Campers within 24 hours of the event

Obtain the names and address of third parties and any witnesses and report the event to the nearest police station

Complete the incident reporting form supplied in the vehicle

Assist Bunk Campers in handling any claim arising from the event

Acknowledge that the excess or other amount due in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.

Will pay any costs relating to the delivery of a change of vehicle as a result of an incident regardless of which party is at fault.

Accept that no security deposit/excess will be refunded until the claim is settled.

16. VIOLATION OF TRAFFIC LAWS AND REGULATIONS
Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the United Kingdom including Northern Ireland and the Republic of Ireland.

Bunk Campers will contact the customer after the rental agreement finishes if any traffic violation infringements are presented to Bunk Campers for your hire period. The driver(s) will be liable for any penalties and fees pertaining to any traffic violation that has been incurred during their hire period.

Bunk Campers will notify the driver(s) of any speeding or parking fines and an administration charge of £45 / €50 for each infringement incurred throughout the hire period..

17. CONDITIONS OF HIRE
The company’s camper van rental agreement is the sole contract for hiring the vehicle between Bunk Campers and the hirer(s), driver(s) and/or passenger(s).

The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom.

No refunds are payable on accommodation or Bunk Campers if they are not available where a hirer or passenger changes or cancels or seeks to vary agreements after collection.

These conditions cannot be varied or altered or waived by any employee or representative of Bunk Campers or by anyone providing services or facilities.

The company cannot be bound by any representative or statement unless it is confirmed in writing by Bunk Campers’ management.

COMPLAINTS
Bunk Campers are contactable on complaints service number throughout the rental period. All faults, damage or complaints must be reported immediately on this number or at the latest on return of the vehicle. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Bunk Campers in writing within 14 working days.

PRIVACY
The hirer acknowledges and agrees to be bound by Bunk Campers' privacy policy.
Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.