Article Summary:

When preparing to deploy Oracle 11i ERP software in 2003, Cisco also needed to improve its application change management processes. The driver for software configuration management (SCM) was the sheer volume and pace of the change: nearly 500 developers were producing code according to an aggressive release schedule. In the new paradigm, Cisco developers focus on their core competency, design and development, while the IT SCM team handles context activities such as code version tracking, code deployments, application patch processes, quality reviews, security controls, and dependency tracking.

This case study describes the application change management process and benefits, which include:

Increased software quality with reduced risk

Increased developer productivity

Enhanced web services scalability

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format.