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Mobile

Branches

In a nutshell

A bank which comes to you and allows you to do all your usual everyday banking, like making deposits, withdrawing cash and paying bills

Visits specific locations for up to 6 days a week throughout the year (except Christmas Day and Bank Holidays)

Has a friendly team on-board and can help connect you to any other teams you need to talk to at Royal Bank about our products and services

If you have a disability, are elderly or find it difficult to use our services, talk with our team and they’ll be happy to make reasonable adjustments to suit your needs and demonstrate how we can help

Mobile branches available in selected areas.

What you'll need

The location and timetable for your closest mobile branch

Items you may need, depending on what you want to do:

Making deposits - your pay-in book

Withdrawing cash – your chip and PIN debit card, cheque book or two forms of identification (one photographic and the other with proof of address)

Available services

Personal Banking

Withdrawing cash from your account

You can withdraw a maximum of £3000 if you regularly use the mobile bank.

You can withdraw a maximum of £1,999* from your own account with your chip and PIN debit card. This can be a larger sum, by arrangement, please contact the team in advance to discuss your options. You can contact us by coming directly to a mobile branch or contacting the call centre on 03457 888 444 and they will relay your message onto us.

If you don’t have a chip and PIN debit card, we require 2 forms of identification: one photographic, such as a passport, and one with proof of address – such as a recent utility bill. The maximum withdrawal without a chip and PIN debit card is £50.

* Subject to sufficient funds being available from the branch at this time.

Business Banking

Withdrawing cash from your account

You can withdraw a maximum of £1,500, or up to £3,000 by prior arrangement with the mobile branch in person.

Deposits

Business Customers can make maximum cash deposits of £3,000 across the counter or £8,000 in Business Quick Deposit. All cash deposits are applied to business customer accounts overnight and will show on your account the next working day. On a Saturday, payments will not show on customer's account until the following Tuesday.*

* This will be 1 day later when there is a bank holiday on the Monday.

Cash exchanges

The maximum coin exchange is £250 as we are limited in the volume of coin we can carry.

Change orders should be requested 48 hours in advance. Please speak to a member of our team if you require this service.

Important information

Please be aware that your payments and transactions will not show on your account immediately. They will be processed overnight and show on your statement with the date the transaction was completed.

Your payments/transactions may take longer to reach your account, or the person receiving the money, if the vehicle is delayed due to circumstances beyond our control, for instance by bad weather or road congestion.

To ensure we are able to fulfil our timetable in all of the communities we visit, we are unable to operate this service beyond the times stated in our published timetable.

Our mobile branch teams are limited to the amount of cash they can carry and therefore there maybe occasions when we are unable to complete larger cash transactions. We thank you for your understanding. Please speak to a member of the mobile branch team if you need further details.You can contact us by coming directly to a mobile branch or contacting the call centre on 03457 242424 and they will relay your message onto us.