Ed Sheeran FAQ

Q1: What is Twickets ?

A: Twickets is a fan-to-fan ticket resale platform where the price of tickets is never more than the original face value. We have teamed up with Ed Sheeran to allow ticket holders who can no longer attend a gig to sell them on to other fans at no more than the price they originally paid.

Q2: How can I maximise my chances of getting tickets ?

A: To maximise your chances of getting tickets, we’d suggest that you register with us in advance so that you are ready when tickets start to become available.

Q3: Can I use Twickets if I don’t live in the UK ?

A: To use our service, as a seller or a buyer, you will need to have a valid mobile phone number and UK address. This helps to ensure the prompt delivery of tickets by sellers to buyers.

Q4: How does payment work ?

A: If you are looking to sell tickets, you must have a valid UK bank account to receive funds for the sale of your tickets. As a buyer, you can pay by all major debit or credit cards.

Q5: Why are alerts disabled ?

A: We’re expecting a large amount of tickets to be listed for this tour so we will be disabling regular alert notifications so that we’re not sending you too many emails. However, we do still tweet out each new listing so it’s worth regularly checking Twitter as an alternative to the alerts. Our Twitter account is @Twickets.

Q6: Are there any age restrictions ?

A: Please refer to the venue’s website for any information on age restrictions.

Q7: My seller has not yet received the tickets from the original ticket retailer ?

A: For this tour, sellers are permitted to list tickets that they do not have in their possession yet. They are required to deliver the tickets to their buyer as soon as they have received them from the original ticket retailer.

Q8: I paid for next day delivery but have not received my tickets yet ?

A: Choosing next day delivery does not mean that you will receive the tickets the day after you have purchased them. It does, however, guarantee that the seller posts the tickets with Royal Mail’s next day delivery method once they have received the tickets from the original ticket retailer.

Q9: When will I receive the tickets ?

A: You will receive the tickets from the seller closer to the event date.

Q10: What if I change my mind about the tickets or cannot make the show ?

A: You cannot cancel a transaction once you have committed to purchasing any tickets listed via Twickets. However, once you have received the tickets from the seller, you can re-list them for sale.