Service and Service Centers

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All Robinair products are warranted to be free from defects in material and workmanship under normal use and service for a period of one year after the sale of the product. Exception to this policy will be individually identified. The sole obligation under this warranty shall be to repair, replace or provide credit for any defective product or parts thereof, which are returned to the seller's factory within the period mentioned above, and which upon examination are proven to the seller's satisfaction to be defective.

The warranty shall not apply to any product or part which has been subject to misuse, negligence or accident. The seller shall not be responsible for any special or consequential damages and the warranty as set forth is in lieu of all other warranties, either expressed or implied. However, the seller makes no warranty of merchantability in respect to any products for any particular purpose other than that stated in this literature and any applicable manufacturer's shop or service manuals referred to therein, including any subsequent service bulletins.

PROMAX SERVICE

Promax units will continue to be covered under our 1 Year “No Hassle” Over-the-Counter warranty exchange program. Your Promax distributor will provide the customer with a new machine at no charge, in exchange for the defective unit. An offsetting new unit replacement will be issued by Robinair upon the receipt of the defective item. To obtain a Return Goods Authorization (RGA) for the defective unit, and instructions on how to return it, call 800-327-5060.

For Promax units that require repair but are no longer under warranty, please contact our National Promax Service Center :

A & A Hydraulic Repair Co.

National Promax Service

5301 West 161 Street

Cleveland, OH 44142

Ph: 800-995-9382

Our National Promax Service Center is staffed with a professional team dedicated to making your experience in the area of repair and returns a smooth and efficient one. We are confident that it will make your job and the jobs of your logistics team much easier.

Customer or Distributor sends pump to one of the four Robinair Regional Vacuum Pump Repair Centers listed below. Please include description of problem, complete address, phone number and contact name. Service center will provide an estimate upon request.