Noticeboard

Extended access clinics over Christmas period. Additional appointments are available at Crouch Oak, Addlestone and Goldsworth Park between 22nd December 2017 and 8th January 2018 (exluding 25th, 26th December and 1st January 2018). Enquire at reception for details.

Nurses

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.

Healthcare Assistants

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Miss Rachel Platt

Miss Shannon Roberts

Practice Management

Mrs Kim Austin

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Miss Brittany Measor

Assistant Practice Manager

Administration

Supervisor Roles

These staff members supervise and support the reception team.

Mrs Zahida Ali

Supervisor

Mrs Ann Finlay

Supervisor

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Miss Beth Bailey

Miss Jess Bailey

Ms Nicola Bristow

Miss Katie Jackson

Ms Judith Lucas

Miss Claire Shanahan

Mrs Shirley Thompkins

Mrs Kim Measor

Miss Anam Jamil

Ms Lynne Spittle

Miss Chloe Herridge

Pharmacists

Mrs Many Annan

The practices Clinical Pharmacist is a highly qualified expert within medicine and can help people in a range of ways. This includes carrying out medication reviews, extra help to manage long-term conditions, advice for those on multiple medicines and better access to health checks. The role is pivotal to improving the quality of care and ensuring patient safety.

Community Nurses

The district nursing service provided by Virgin Care is responsible for nursing care to patients in their homes or residential homes in the community. The district nursing sister is responsible for the assessment and review of the needs of each individual patient and carer and the provision of an appropriate care plan.

Referrals to the service may be made either by your doctor, hospital or self referral.

District nurses also run clinics at New Haw Day Centre and St Mary's Day Centre as well as leg ulcer and well leg clinics.

A district nurse on-call is available 09:00 - 17:00 on 01932 356827, for out of hours ring 07771 772180.

Health Visitors

The team, which comes under Virgin Care, takes care of children under the age of 5 and the elderly. All team members are qualified nurses with specialist training in family health, child development and the elderly. Their primary responsibility is for the promotion of good health and prevention of ill health. They may be contacted on 01932 340411. A health visitor is usually in the office between 09:00 and 10:00 and 16:00 and 17:00; otherwise a message may be left with the health visitor's secretary or receptionist on 01932 356812.

Our health visitors work closely with our midwife providing parenthood classes. Their prime function is to promote good health through education and to give parents an understanding of their child's development. Apart from child health clinics, they also carry out routine developmental checks on pre-school children.