I have had conversions sitting for two days waiting for delivery. ( I always ask for PDF as an attachment) Yet none of them have been delivered. I have emails into Adobe with no response and have called the adobe line only to be told they don't handle Create Adobe PDF Online! They directed me to some english non-speakers who told me some jibberish that meant nothing. I asked for a supervisor. One never came on the line and I was cut off some 15 min. later.
Is anyone else having this problem???
Can anyone suggest another company that can be dependable in creating PDF files?

<<I understand that you have not received your completed PDF files.
We are aware of the issue and are currently working on a resolution. Weapologize for any inconvenience this may have caused you. Unfortunately, there is no estimated time for this to be corrected.>>

oops. I guess copy\paste didn't work. This is the web case reply I got...

I understand that you have not received your completed PDF files. We are aware of the issue and are currently working on a resolution. We apologize for any inconvenience this may have caused you. Unfortunately, there is no estimated time for this to be corrected.

I was having this problem, and tried different ways to troubleshoot (tried using different email addresses, delivery options, renaming the document, etc).

I finally got it to work by using the "CONVERT NOW IN WEB BROWSER" delivery option. Once I clicked on that, the process started, and in just a few seconds, a link to the document appeared in the browser.

I hope this solution helps others, because I agree... I think it's CRAP that Adobe has this site up, it doesn't work properly, and there's no support. Converting docs to pdf files, is something that businesses need to do (ie we're not here for fun or entertainment), and Adobe is just pissing a lot of business people off.