It is our great pleasure to inform you that The Fives is being acknowledged as “the” real estate success story in the Riviera Maya. Karisma Hotels is very excited about this hotel and they will assume responsibility for the full operation of the resort in the very near future.

The Azul Fives must be a top-quality resort not just for Karisma and hotel guests, but for the owners as well because a premier hotel resort will bring financial benefits to everyone involved. The hotel and all the amenities must meet top-quality standards and be fully-operational before the resort is opened. For this reason, some changes have been made to our original plans and more time is needed before the official launch.

We have now begun work with a new Directive Team in the construction division. This will allow us to achieve a high-quality finish to all the condos. Monday, March 30, the construction team will begin working again. The first priority is to make sure all the condos are completed to the highest standards and to the complete satisfaction of the owners. Once that is achieved, we will finish the Spa. The Spa is guaranteed to be outstanding and, along with the Beach Club, will put this development into a class of its own.

The official opening of AZUL FIVES will happen in the very near future. Meanwhile, TM Real Estate Group and Karisma Hotels are working together to offer services. We are working on opening the restaurants, bars, lobby and other services again very soon. The good news to owners is that until the hotel is officially open, the time they stay at The Fives will not go against their eight weeks. Please feel free to use your condo as much as you would like until the official opening. We are offering complimentary services as housekeeping*, laundry* and shuttle service from The Fives to Downtown Playa*.

On your next visit please let us know when you have plans to come to have everything ready prior your arrival.

We also want to inform you that the condominium regime will be completed shortly. For your convenience, there will be a TM Real Estate employee on site Monday to Sunday from 10 am to 6 pm. They will be located at The Fives in our sales office beside the lobby. If you have any questions, please call, email or come to our office at The Fives or to our central office in Playa del Carmen on the corner of Avenida 10 and Calle 14 bis.

We sincerely apologize for any inconvenience. Your patience is greatly appreciated.

The management and staff at the Fives Hotel & Private Residences, operating as Azul Fives Hotel, have been working very hard over these past few months to ensure that the hotel and residences will offer you the very best amenities and service. In order to meet this high standard of quality, the grand opening of the hotel has been postponed.

We would like to thank you for your patience. All owners in the rental pool who stay in their condos prior to the grand opening of the hotel, may do so without counting that stay as part of their eight weeks this year.

We will be announcing the grand opening date of our innovative resort and hotel to you in the very near future and look forward to completely satisfying your expectations at that time.

If you have any questions or need help, please contact The Fives team: