Live Chat Online App – Purechat Live Chat Software Review – 2019

Introduction Live Chat Online App

It’s all about connecting with your customers and giving them the very best solution in a reasonable amount of time.

That said, many live chat extensions for internet stores give you a far too intimidating interface using tools which are overkill for this type of basic support moderate.

Pure Chat has another strategy.

Pure Chat is a live chat software which helps small companies deliver instant answers and convert more prospects.

You are not going to locate anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers quickly.

So let’s have a deeper look into the live chat system to know who it’s ideal for and which of the attributes are most impressive.

Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable ratings. We also shared its accessible pricing choices.

Briefing of User Reviews

What PureChat does nicely:

Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also enjoy how the tab switches into a email form when all the operators are offline.

What Pure Chat Doesn’t do well:

Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.

Most Helpful Positive User Review

A user who left a positive review of Chat on G2 Crowd said they were able to persuade customers to commit to a buy within moments of communication via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.

Most Helpful Negative User Review

A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.

PureChat Attributes

Visitor Tracking

Starting conversations at the right time depends on how well you can track your visitors. For instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if someone is considering a pair of sneakers that you sell on your website, you know exactly what to start talking about, and you even have the tools for making canned responses for specific parts of your site. Live Chat Online App

Chat Interface

The obvious start to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?

Everything begins by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the chats come in real-time), but it also allows you to view previous transcripts and which reps have spoken to a client in the past.”

Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting so that clients know when you are online.

Implementing a chat box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and following the conversation. Don’t hesitate to change around colours, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.

You have the chance to decide on the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.

Mobile Apps

The two iOS and Android apps are offered for those who’d like to manage live chats while on the go. For example, if you have to leave the workplace but still want to give the best support on the market, you won’t need to fret about it using a mobile program.

Pretty much all the features you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is continually handled, since it works just like texting from the phone.

Reporting

The reporting is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time on.

Pure Chat Support

The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll find for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with information about how best to sell online, how to handle rude clients, how to get more live chats and more.

The FAQ page gives you a good notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.

A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email support in-app and about the web site for many programs. Live Chat Online App

PureChat Pricing

Pure Chat doesn’t have a free trial. But you do not want one at all, since the company offers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.

Let us take a look at what programs you can Pick from:

Free — For $0 you receive support for one user, 1 site, boundless chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.

We like the Free program for people simply testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month plan to eliminate branding.

Helpful Live Chat Software Resources

Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.

7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat program can improve your customer support and grow your customer base.

Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can assist you in keeping down expenses. In this article, we discuss with you a few responses from small business owners who use these tools to make their business processes easier at no cost.

Pure Chat FAQ

Can Pure Chat possess a free trial?

Yes. Interested users are eligible for a 7-day free trial.

Can I ask for a refund if I am not satisfied with PureChat PRO?

Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other specifics.

Can agents utilize mobile devices to reply to customers?

Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.

Popular Integrations

When deciding upon a live chat program, it’s important that the software integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:

HubSpot
Google Analytics
InfusionSoft
AxoSoft

Who Should Use PureChat?

Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and small operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large aid teams. Live Chat Online App