Negativ:
The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest.

MUC

SAW

Okay 4.3

Positiv:
The first leg of my trip was good.

Negativ:
Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out.

DOH

SAW

Mäßig 2.0

Positiv:
I liked that it's first and last time

Negativ:
Everything

SAW

BEY

Mäßig 3.0

Positiv:
We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt

Negativ:
We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava

Negativ:
The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!

Negativ:
Food could have been better,there several seats empty ,but couldn't switch seat or food
TV wasn't working at all

ORD

FRA

Okay 4.0

Positiv:
Crew was wonderful very friendly

Negativ:
Room
9 hour flight and horrible seat.
You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move ,
I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep

Negativ:
Bag drop at Gatwick airport was dreadful!! Only one desk for the whole flight to check baggage. I was in line for one hour!!!

FRA

KBP

Hervorragend 10.0

Positiv:
Crew very professional and provided a friendly and helpful service. Aircraft was clean and tidy. Food was to an OK standard.

Negativ:
Frankfurt is a terrible airport to fly through, based on my last two experiences. This time the security was better but still very slow compared to other airports I use routinely. I could have easily missed the connection if I had not left the business lounge early to go to the boarding gate. I try to avoid this airport.

ODS

KBP

Gut 6.6

Positiv:
Was a short flight and was on time

Negativ:
The Airline was cheep to offer some soft drinks or coffee for the price we paid

KBP

JFK

Hervorragend 8.0

Positiv:
I loved visiting Kiev and the friendliness and sincerity of the Ukrainian people in general and the aircraft crew in particular.

Negativ:
I didn't have any luggage but an associate that I met on the flight complained that it took too long to get his luggage and that the luggage was not labeled.
I did not understand the English announcements during the flight. Either the audio system needs to be improved or the announcers need to speak without heavy accent or both.

Negativ:
This is an international flight and the airline didn't even provide complimentary water or soft drinks

STN

SAW

Mäßig 3.0

Negativ:
On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred.

SAW

AYT

Hervorragend 8.6

Positiv:
Easy; fair prices; budget rates

Negativ:
no entertainment (N/A)

SAW

BCN

Mäßig 2.0

Positiv:
Got to Barcelona eventually

Negativ:
One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather.

Positiv:
Cheap price with basic seats but all in good order and plenty of leg room

Negativ:
The check in processes was very very slow

MUC

SAW

Okay 4.3

Positiv:
The first leg of my trip was good.

Negativ:
Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out.

Negativ:
This is an international flight and the airline didn't even provide complimentary water or soft drinks

SAW

HAM

Mäßig 2.3

Positiv:
None

Negativ:
Very bad experience overall

SAW

FRA

Okay 5.3

Positiv:
It was ok.

SAW

BCN

Mäßig 2.0

Positiv:
Got to Barcelona eventually

Negativ:
One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather.

ADB

IST

Hervorragend 10.0

Positiv:
Easy check-in with great allowances for hand baggage and checked baggage.

Negativ:
Flight was delayed slightly but probably not the fault of the airline.

Positiv:
The price was great, the flight was comfortable, crew was very friendly.

Negativ:
The airport check-in was probably the most chaotic I've ever experienced anywhere, but the people - travelers and staff - were all very nice.

KBP

JFK

Hervorragend 8.0

Positiv:
I loved visiting Kiev and the friendliness and sincerity of the Ukrainian people in general and the aircraft crew in particular.

Negativ:
I didn't have any luggage but an associate that I met on the flight complained that it took too long to get his luggage and that the luggage was not labeled.
I did not understand the English announcements during the flight. Either the audio system needs to be improved or the announcers need to speak without heavy accent or both.

TLV

KBP

Okay 5.0

Positiv:
Boarding was fast

Negativ:
The seats were extremely uncomfortable and the crew was kind of rude...

Negativ:
It's harassing a student International passenger at the boarding gate just for a small size bag . They did not allow to take the bag or pay cash or even debit card. she is student and does not have credit card,had to throw the bag and take goods in poly bag . It's ridiculous frustrating & adamant

KBP

YYZ

Gut 6.0

Positiv:
Check in was quick as well as boarding.

Negativ:
Seats far too narrow.

IST

KBP

Hervorragend 8.0

Positiv:
Pleasant flight

Negativ:
Could not understand the English announcements. Need better audio quality or better grasp of English without foreign accent. Would have appreciated complimentary coffee and tea.

JFK

KBP

Mäßig 2.0

Positiv:
We will never again fly ukraine air. Terrible customer service, quality, organization. We are overall extremely unsatisfied with this company and will never ever book them again. I will be writing a report to their customer service department. You should stop offering flights from this airline. The worst most negative customer service experience ever.

Negativ:
Please see what was written above. There was nothing good about this flight.

DXB

KBP

Okay 4.5

Positiv:
no comments

Negativ:
it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?

Negativ:
Check-in took 45 minutes. Some passengers cut into the front of the line and airline employees did not do anything about it.

AMM

AYT

Gut 7.3

Positiv:
Cheap price with basic seats but all in good order and plenty of leg room

Negativ:
The check in processes was very very slow

SAW

BEY

Mäßig 3.0

Positiv:
We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt

Negativ:
We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava

SAW

AYT

Mäßig 2.0

Negativ:
Wait time, customer service

SAW

ADA

Hervorragend 9.5

Positiv:
The flight was on time.

Negativ:
Gate was in a new addition to the SAW AIRPORT. Far from cafes and shops. After deboarding from the plane, it was a bit unclear whether to board a bus or walk into the International Terminal. Perhaps more frequent flyers are familiar with this routine, but signage would assist new passengers.

Positiv:
The baggage reclaim was the fastest I've ever had in all my years of flying.

Negativ:
Their English is slurred, garbled, and I could hardly understand any in-flight announcements. Also, there is nothing for free on the flight except one small cup of water .

KBP

TLV

Mäßig 2.0

Negativ:
Had a 18 hour delay as seen was "planned " by the company never will travel with uia ever again

TLV

KBP

Hervorragend 8.0

Positiv:
No real complaints here. Went on 4 flights in total and all were relatively decent. The planes are old, but 3 of 4 of my planes had upgraded seats with tv screens built in, where you can plug your phone to charge. The seats are of regular comfort, nothing outstanding, but not too bad (I’ve definitely had worse). Cannot regulate AC, which is somewhat annoying, but once again, not a big deal. Did not take food options so can’t comment on that. Flight staff is more or less polite, always smiling, and will make sure you have what you need. Would probably book again with UIA if it were an option.

Negativ:
No AC regulation, planes are old, and very cramped waiting spaces for bathrooms.

KBP

HRK

Mäßig 2.0

Negativ:
It's harassing a student International passenger at the boarding gate just for a small size bag . They did not allow to take the bag or pay cash or even debit card. she is student and does not have credit card,had to throw the bag and take goods in poly bag . It's ridiculous frustrating & adamant

Negativ:
On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred.

BAH

SAW

Okay 4.0

Positiv:
timing of arrival

Negativ:
seating not comfartable
amount paid for ticikts were expensive for services offered / meals should be free
airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)

TLV

SAW

Mäßig 2.0

Positiv:
The flight was ok

Negativ:
My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick.

SAW

BCN

Mäßig 2.0

Positiv:
Got to Barcelona eventually

Negativ:
One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather.

Negativ:
They checked every piece of hand luggage and declined ppl even when there luggage was small enough just because they had no room on the plane, and charged then $80.
No leg room,
One flight no outlet

KBP

JFK

Gut 6.6

Positiv:
Flight was on time. Helpful crew.

Negativ:
Poor food.

KBP

VNO

Okay 5.6

Negativ:
Boarding failed, everyone had to wait in a bus for 20min with -8 below zero temperature outside. The bus was standing with the doors open, the boarding crew did not provide any reason of that, the flight was late.

IST

KBP

Hervorragend 8.0

Positiv:
Pleasant flight

Negativ:
Could not understand the English announcements. Need better audio quality or better grasp of English without foreign accent. Would have appreciated complimentary coffee and tea.

ODS

KBP

Gut 6.6

Positiv:
Was a short flight and was on time

Negativ:
The Airline was cheep to offer some soft drinks or coffee for the price we paid

Positiv:
No real complaints here. Went on 4 flights in total and all were relatively decent. The planes are old, but 3 of 4 of my planes had upgraded seats with tv screens built in, where you can plug your phone to charge. The seats are of regular comfort, nothing outstanding, but not too bad (I’ve definitely had worse). Cannot regulate AC, which is somewhat annoying, but once again, not a big deal. Did not take food options so can’t comment on that. Flight staff is more or less polite, always smiling, and will make sure you have what you need. Would probably book again with UIA if it were an option.

Negativ:
No AC regulation, planes are old, and very cramped waiting spaces for bathrooms.

CDG

KBP

Gut 6.6

Positiv:
Nice friendly crew, fresh aircraft model, good ticket price

Negativ:
Boarding was sooooo long and slow. Bad shape of seats, I had really back ache while flying for 3 hours. I Had long trip through up the ocean for 9 hours right before that and I had no same problem

JFK

KBP

Hervorragend 10.0

Positiv:
Everything

JFK

KBP

Gut 7.3

Positiv:
Flight attendants were fast and polite and helpful, more room for feet than other airlines, free meals. Sandwich was good, dinner so so.

Negativ:
Flight delayed boarding by one hour (not weather related).

GVA

KBP

Gut 6.0

Negativ:
I ordered a flight and a suitcase through the kayak website. I arrived at the airport saying that I had not ordered it. They take a high price at an airport on a suitcase