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Frequently Asked Questions

Get quickly an answer to your question

How can I change my plan?

You can change your plan at any time from the “Plans and pricing” section of your Wimi in “My account” module. Only the Wimi owner can switch plan. The good news is that Wimi doesn’t require any minimum engagement period.

What payment types are accepted?

We currently accept Visa, MasterCard, bank check and wire transfer.

Are there special plans for students, academics, associations and NGOs?

Yes, we are open to discussion about special plans for students, academics, associations and NGOs. Please send us an email at sales@wimi.pro for more information.

Your data is served with 256-bit SSL encryption, the same security your online bank uses. Our servers are hosted by the leader in European data storage; they are located in France and monitored 24×7. We guarantee maximum availability and 99.95% up-time. We will NEVER sell any information to other parties.

What happens to my account data when my subscription comes to an end? Are they deleted?

When you end your subscription (due to a failed or cancelled standing order), you are alerted by email several times. When you log in to your Wimi, you will be redirected to “My account” section and a message will tell you that your subscription has ended.

I am owner or general administrator of a Wimi, but I cannot access the files of ALL my projects spaces in my Wimi Drive, why?

Only files from the active project spaces where you are a contributor are synced in your Wimi Drive.

My Wimi Drive is not synced, what should I do?

Several events can disturb the synchronization of your Wimi Drive:

– Make sure the Wimi Drive home directory has not been removed

– Make sure you are connected to the internet

– Make sure your version of Wimi Drive is up to date

If necessary, you can use the Reinitialization function in the advanced settings of your Wimi Drive.

Who can access the users’ directory of my Wimi?

Only general administrators and the Wimi manager can access and see the user directory of your Wimi. Project administrators and contributors cannot access this directory. Therefore, your clients and external contributors cannot access informations about your other clients and other external contributors.

How to integrate properly a client or external contributor in my Wimi?

To add a client or external contributor to a project space, go in any module of the project space where you want to add them and click on “Add a contributor” from the bottom left-side contributors’ panel.

If your client or external contributor doesn’t have a user account on your Wimi, you can directly create them a user account from the project space.

The new user will only have access to the project space in which they were added. Moreover, you can choose to restrain their access to some modules or folders.

This way, you completely control the data you wish to grant access to your client or external contributor.

How to manage access rights for folders?

To be able to manage access rights for folders, you must be manager of the Wimi, general administrator or project administrator.

To change access rights to a folder, click on the “Edit” button of the folder. You can then manage which contributors you give access to this folder very simply.

Drag and drop files in Wimi directly from your computer

To add multiple files to a project space, you can simply drag and drop them directly from your computer into the file sharing module of the project space.

Where can I visualize completed tasks?

The completed tasks (100% progress) are saved in the task list of the concerned project space. You can show them by filtering tasks by progress (“Prog.”) and ticking “Completed”.

Which project spaces can users access?

A user can access project spaces that they are participating in. To become contributor of a project space, a user must be added to the project space by another user with administrative rights (manager of the Wimi, general administrators, project administrators).

Depending on the access rights they are granted, the user will be able to access the modules of files, tasks, calendar, meetings, journal and time tracking. However, administrators can change users’ access rights to modules and folders.

Contact us

For sales, support, technical or partnership queries

(415) 937-6897

San Francisco, USA

(0)1 76 44 01 97

Paris, France

Want to come say hello? You are welcome! We have 2 different office locations.