Created number one Construction Defect Claim unit as rated by three California judges

Developed and implemented programs that decreased combined average claim payment double digits in Construction Defect group for five straight years compared to industry that increased by double digits (confirmed by Tillinghast)

Developed claim audit criteria and system for Construction Defect, Workers Compensation and Latent Claims

Eliminated four Regional Claims offices, merged other than Workers Compensation Claims into one office and transferred Workers Compensation claims to a TPA while continually meeting goals for claim pending reduction and claim severity control

Developed and implemented effective TPA oversight procedures and programs which included incentive programs for the TPA with performance matrixes, and oversight staff with bonus’s resulting in greater claims pending reduction and severity control than anticipated by actuaries

May 1995Jan 2002

Senior Vice President and Chief Claims Officer

Retained in acquisition of CNA Personal Insurance business unit by Allstate Insurance in September 1999. Retained and promoted after Continental Insurance Company was acquired by CNA in 1995.Professional Experience continued…Encompass InsuranceSENIOR VICE PRESIDENT & CHIEF CLAIMS OFFICERSet strategic direction and directed the operational effectiveness of the Personal Lines business. Member of executive management team. Compiled facts to determine drivers affecting issues and set up intense measuring systems to formulate and track goals.Hired, mentored and directed a management team of 12 vice presidents and 2 senior vice presidents, plus indirectly 50 managers and a staff of 1250. Established and managed a $211 million Loss Adjusting Expense budget for a premium base of $2 billion.

Planned and managed $1.3 billion in loss payments and $600 million reserve.

Merged Continental, CNA and outside staff into a new cohesive, results-driven culture.

Achieved customer satisfaction of 95% in Auto, 96% in Homeowners claims and 90%Highly Satified in both lines

Dec 1993May 1995

Vice President of Claims

Managed $2.4 billion in Premiums and $2.6 billion in Losses. Established strategic direction for 1st party lines, Workers Compensation, Research & Analysis department and training function. Directed a staff of 420 with management team of 12 VPs and 15 Managers.Handled all natural catastrophes and worked with independent insurance agents and brokers on Personal, Commercial and Large Risk claims.Designed new Large Risk Claim department and teamed with senior managers in start-up of operations, including staffing.

Designed and established catastrophe handling procedures that became industry benchmark.

Decreased Workers Compensation severity 10% in three years through redesign and launch of a medical treatment review system.

Developed and implemented technical and management training for staff.

Performed due diligence required for sale to CNA.

Dec 1991Dec 1993

Senior Claims Officer - Special Operations Group

Managed $2 billion in Premiums and $2.2 billion in Losses. Member of Special Operations Group senior management team.Assisted in developing strategic direction for the following business units: Large Risk, Marine, Aviation, Directors & Officers, Health Professional plus stand-alone Workers Compensation company in Chicago, First Insurance Company of Hawaii, Continental of Canada and the International Group.Directly oversaw operations to ensure effectiveness of claims processing staff and unit claim managers.

19851989

Branch Manager

Promoted to manage operations and technical handling in Paramus after demonstrating superior performance in a smaller branch. Developed and managed budgets. Hired and trained staffs of 58 and 115 employees at both locations.

Education

19741976

Finance, Business Managment and Economics courses

19721974

3 years of Mechanical Engineering curriculum

University of Colorado

19681974

US Marine Corps

MILITARY US MARINE CORPS, SSGT Vietnam Veteran

Objective

A position in the insurance industry or similiar, utilizing my experience and skills developed during the past 30 years.

Summary

SUMMARY OF QUALIFICATIONS• Visionary leader and strategic thinker with career-long record of setting and achieving high goals for service and profits.• Well rounded claims management background that includes personal and commercial lines, workers compensation, latent, surplus lines, catastrophes, environmental, marine, aviation and large risk accounts.• Astute analyst with specialized expertise in gaining competitive pricing advantage by lowering severity and decreasing loss adjusting expense while increasing customer and agent satisfaction.• Highly effective change leader with demonstrated success in creating a new culture that presents a seamless picture to customers during integration of staff, operations and data into new business structure.• Expertise in performing due diligence for both seller and buyers.• Excellent eye for talent. Great team builder, mentor and motivational leader; empowers and grooms staff as entrepreneurs for key roles as decision-makers and profit/loss managers.SAMPLE ACCOMPLISHMENTS• Valued member of executive management team for expertise in setting strategic direction and financial goals.• Led claim teams on two successful major insurance carrier mergers.• CNA Personal Lines unit was rated by the Professional Insurers Association as one of the top five claim organizations in the independent agency business. Key issue in maintaining independent identity of CNA Personal Insurance after acquisition by Allstate.• Created number one Construction Defect Claim unit as rated by three California judges• Primary leader in converting and integrating field claim departments of two major insurance companies into three strategic business units to manage Large Risk, Commercial and Personal lines claims independently.• Set up workflow procedures and measurement systems at Riverstone Resources• Successfully shut down TIG Regional Claim offices and transferred WC claims to TPA without incurring any fines or customer dissatisfaction• Developed and implemented new IT claims system based on component based technology• Developed and implemented workflow procedures, measurement system and audit that effectively placed emphasis on most important business items and sub categories• Effectively managed runoff claim operations consisting of Surplus Lines, Construction Defect and Workers Compensation, lowering claim pending while keeping claim payments under control beating actuarial estimates five straight years in a row.