Random thoughts and copies of emails that I spend way too much time on.

Sunday, July 29, 2007

Corel fails a basic customer service test

From my wife to Corel:

Two weeks ago I ordered a decoder from you. 10 days ago you took the payment from my bank account. About the same time, I emailed you requesting an update about my order and got no reply. One week ago I called and canceled my order because the email I got from you had none of the information or links I needed to download and I was getting no customer support at all. 4 days ago I got the email with the link, but no serial number, and so I emailed you yet again and got no response. Again.

I tried calling yesterday, Fri. 7/27/07, and was on hold for over fifteen minutes. Since your office hours coincide with my work hours, I cannot sit on hold for personal issues for that long, so now it seems I can't even call you and talk to a real person. Instead I have to write these emails which get no response whatsoever.

As of today, it's been 2 weeks since I placed my order. I have no way of downloading my product but you have taken my money and, over a week after I canceled, you still have not returned my payment.

I will be contacting my bank on Monday 7/30/07 to dispute the withdrawal on my debit card and if I don't receive my money back by Wednesday, 8/1/07, I will be contacting the Better Business Bureau and filing a complaint.

I do not want any of your products anywhere near my computer system. I have canceled my order and not gotten my money back, which constitutes theft on your part. It would be easiest for everybody if you would reverse the charge and end this facade.

Oh' that was so sad' I believe that, Customer service is one of the most important aspects of any business. I believe that without customers to purchase the business's products and services, the company cash flow dries up faster than a rain shower in the desert. Anyway, thanks for sharing.

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About Me

Chad Lupkes is a progressive political activist in Seattle, Washington. After fighting cancer in 2003 and realizing that 47+ Million people in the United States didn't have access to health care he determined that that will change.