Customer Support InternPlateau Systems

THIS JOB HAS EXPIRED

Description:

Plateau is seeking a Customer Support Intern to research and provide assistance to Customer Support group within our Global Services division. The intern will handle miscellaneous support requests, including but not limited to updating customer information, general product and company questions, maintenance renewal inquiries, recording of product enhancement requests, media fulfillment and shipping, evaluation site access, and eSupport (CSO self-service web site) access. Candidates should have the capability to document, report and escalate issues and be able to work with other departments within the company to resolve client issues.

The internship requires basic knowledge of enterprise-level applications, database implementations and networks and will need the knowledge of how to effectively use experience, standard operating procedures, and knowledge base items to troubleshoot a client issue. The candidate must be able to communicate effectively with both internal and external clients.

Job Duties Include:

Provide support for both application usage and technical issues
Effectively troubleshoot customer problems to identify issues and defects
Escalate issues and defects where appropriate
Use CRM software to track internal and external customer interactions
Facilitate communication of product and company information to the client
Coordinate with other departments to identify defects and resolve issues
Maintain strong problem solving abilities and the ability to work well under pressure
Provide timely, detailed documentation of all customer/partner interactions and issue resolution according to established customer support processes and tools
Learn Plateau product suite

Requirements:

Intern must be working toward a Bachelors degree in Computer Science, Engineering, or other computer related field.
Experience with Oracle database, network installations and troubleshooting preferred
Excellent attention to detail
Excellent verbal and written communication skills
Excellent customer service skills
Maintain an excellent attendance record
Knowledge of computer hardware, software, and networking concepts