Noticeboard

To reduce the risks of spreading Coronavirus for patients and staff we will NOT accept paper prescription requests until further notice. We do not want patients entering the practice exposing themselves or our staff to risk of infection. You should request your prescription in one of the following ways:-

You need to decide where we should send your prescription electronically. It can be to any pharmacy. You will not be able to collect your prescription from the Reception desk - please let us know your pharmacy preference.

In some circumstances during this pandemic we will accept telephone requests for those unable to use the alternatives above and who do not have anyone available to help them, but you will still need to have a nominated pharmacy.

Appointments

As we are fully computerised, you can telephone either Annandale Medical Centre or Mobberley Surgery to make your appointment. Please be sure to inform the receptionist which surgery you wish to attend.

You are free to consult whichever doctor you wish, but it is sensible to see the same doctor whenever possible.

You will always be offered the first routine appointment available, however if you feel that you have a problem that will not wait, please inform the receptionist who will add you to the triage list to speak to the GP that day.

We monitor all our appointments and record those patients who fail to attend. It is important if you are unable to keep an appointment to inform us as soon as possible

Telephoning Your doctor

If you wish to speak to your doctor please contact the surgery before 1 pm unless urgent, the receptionists will take your details where you can be contacted on the day and this will be passed to the doctor. Please note the return telephone call could take place at any time of the day and is not designed for patients who are acutely unwell.

Reception

The reception and clerical staff will help you make the best use of our services. A receptionist is probably the first person you will come into contact with. They will help you make appointments, and deal with any other requests. Staff are not however, qualified to give medical advice. Please be assured that any information given to them is treated in the strictest confidence.

Getting Advice Online

eConsult provides an online portal where you can self-check your symptoms, and receive on the spot medical advice 24/7. Helping to relieve pressure on GPs by giving patients access to round-the-clock support and alternative treatment providers.

TRIAGE is an ON THE DAY clinic for patients whose medical condition is URGENT or is an EMERGENCY that cannot safely wait until a routine doctor appointment is available. (Triage times may vary slightly)

Morning Triage – 9:00am-10:30am

Patients can ring and request a telephone call from the triage doctor from 8:00am

Calls to the patient are made between 9:00am and 10:30am and if the doctor thinks that the patient needs to be seen an appointment will be offered that morning.

Afternoon triage – 3:00pm-4:30pm

For URGENT and EMERGENCY conditions that occur after the morning triage has finished, patients can call the surgery from 1:00pm to book on for afternoon triage.

Calls to the patient are made between 3:00pm and 4:30pm and if the doctor thinks that the patient needs to be seen an appointment will be offered that afternoon.

IMPORTANT -

The partners respectfully request that when patients ask for a call from the triage doctor they are prepared to give a brief and concise reason which outlines the nature of their urgent/emergency condition, together with a phone number where they will be contactable. This enable the reception staff and the doctors making the calls to ensure that the patient is quickly, safely and effectively dealt with, as some medical conditions are more urgent than others.

Where a patient is unwilling to give a reason they must be aware that other calls may be prioritised over theirs. Please be assured that reception staff are bound by the same levels of confidentiality as the doctors and nurses.

The surgery does not offer a ‘walk in’ service to patients unless the problem is of a critical or life threatening nature.

Annandale Medical Centre - 01565 755222

Out of hours – dial NHS 111

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Text Reminder Service

Please ensure that you have given us consent to send you text messages and that we have an up to date mobile number for you as we will send out appointment reminders by text message.

We also use this service to contact you if we need to pass on information from the doctors or nurses and to remind you about up coming clinics such as the flu vaccines.

To give consent for text messages please click on the link below and complete the form

Appointments Online

In order to book your appointments online, you will need to sign up for Patient Access, our online service.

For further information about signing up for this service, please click on the 'Online Services' link on the right hand side of the page.

If you have already signed up to Patient Access please click on the link below to take you to the sign in page. You will need to have your username and password in order to sign in.