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Digital Product Manager

Aquent's client is looking for a Digital Product Manager to work a 6-month contract, on-location in Atlanta, to become part of our client's industry-leading Ecommerce Team.

As part of the marketing organization, and working closely with the Information Technology (IT) team, this individual will support efforts in testing, research, monitoring user feedback, and implementing solutions across the digital customer experience. This individual will be a key figure as we roll out beta testing capability for new site functions and features.

The role will be focused on ensuring that all customer interactions on digital channels are comprehensively designed and rigorously tested to result in increased revenue and customer satisfaction on all digital channels, web and mobile.

Key responsibilities:

In conjunction with the user research team in Digital Commerce, and with IT, recommend a strategy for rollout and customer monitoring of beta site

Assist with day-to-day maintenance, by developing a deep understanding of key customer pain points across all digital channels, and prioritizing the most severe problems accordingly

Respond quickly and comprehensively to customer complaints, particularly those that are escalated to the executive level

Research customer-reported defects and pain points using a variety of tools, including Tealeaf