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IT Manager's Journal: Help in Selecting Open Source: Prioritize, Analyze

"'What should you do to research and prepare your organization
before calling on an open source vendor or consulting firm for an
RFP? The company for which I work as an analyst concentrates on
complex software selection issues. We've found that solutions for
ERP, CRM, or SCM may fail to accomplish what customers want and
often it is because customers did not begin their selection
processes with a good understanding of their requirements. Thus the
customer did not request and weigh the pertinent information from
their chosen range of vendors. The following note discusses some
issues to be aware of in selecting an open source solution. I'll
finish by suggesting a simple but sophisticated means for obtaining
useful and free requirements analysis to ease the selection
research burden...'"