USP&E Exceeds Client’s Expectations

USP&E recently received results from a performance
evaluation questionnaire where the power plant solution provider surpassed
expectations in every category. The Celina-based company specializing in
diesel, natural gas, HFO and renewable power station engineering, received all
4s— the highest rating possible— from a client in Sierra Leone.

When asked to what extent did USP&E adhere to contract
delivery schedules, the client commented that if given the ability to rate the
company a 10 that they would have. With regards to USP&E’s reports and
documentation being accurate and complete, the client stated that reports were
professional, covered all aspects of the plant, were well prepared, user
friendly and a privilege to read.In response to the question to what extent was the contractor able to
solve contract performance problems without extensive guidance from government
counterparts, the client stated: “USP&E has the most professional personnel
covering all aspects of the Power Generation Issues.” The client went on to
say: “It is a pleasure to work with each and every person employed by
USP&E.”

When asked to what extent did the contractor display
initiative in meeting the requirement; again, the client had nothing but good
things to say about the most trusted supplier of power station EPC and O&M
services in emerging markets.

“They lead by example, had well-prepared appraisals and
planning on all issues e.g. Green Heat exchanger ideas, better performance on
fuel issues, load harmonics concerns, power factor correction, and every other
issue that is mentioned, which they evaluate and study, and always perform way
ahead of others.”

In response to the question, did USP&E commit adequate
resources, in a timely fashion, to meet the requirements of the contract and to
successfully solve problems, the client replied that USP&E was “very
professional with adequate resources in time and having highly-qualified
engineers, highly-qualified and experienced maintenance personnel, admin and
operation personnel complying successfully to the problems that needed to be
solved.”

Although the client was not in attendance when USP&E
interfaced with government staff, the client concluded that the achievements
accomplished in a short period of time, such as acquiring land
lease/procurement/ 99-year lease and the success of the Marampa site made
USP&E deserving of a 4 rating when asked about the company’s effectiveness
in interfacing with the government.

In rating USP&E’s overall performance, the client called
the company “Gold Medal Performers” stating that USP&E was “one of the most
professional businesses I have ever worked with in my career.”

Chief Strategy Officer Dean Castillo says the survey
responses are a testament of USP&E’s commitment and dedication to its
clients.

“It really validates the outstanding efforts that our team
makes each and every day.”

USP&E’s mission is to be the most trusted
supplier of fuel-efficient HFO, Diesel, and renewable energy power stations,
services, and products in strategic growth countries. For more information
about USP&E, call 888-515-USPE or go to www.uspowerco.com/contact

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