Do I have to complete the Michigan ORV Rider's Ed Course all at once?

Course Approval and Acceptance

Is the Michigan ORV Ed Course approved by the Michigan Department of Natural Resources?

The Michigan ORV Ed Course is approved and accepted by the Michigan Department of Natural Resources.

Is my Off Road Vehicle Safety Certificate accepted elsewhere?

All states and provinces that have mandatory education requirements will accept the Off Road Vehicle Safety Certificate. Likewise, Michigan will accept certifications that are issued by other states and provinces. (This is known as “reciprocity.”)

Quizzes and/or Exams

I failed a unit quiz. Have I failed the course?

If you fail a unit quiz, you can take it again until you pass. You must score at least 80% on the unit quizzes to pass.

Do I have to take an online exam?

The Final Exam is the exam you take at the end of the online course. You must score at least 80% on the Final Exam to pass. You have unlimited attempts to pass the Final Exam. If you don’t complete the exam in one session, don’t worry. When you log in later, you will be taken to the first unanswered question of the exam.

Is there anything else I must do to be certified?

About Your Certification

What is the permanent Off Road Vehicle Safety Certificate?

The Off Road Vehicle Safety Certificate is proof that you have successfully completed all the education requirements. You can print the Off Road Vehicle Safety Certificate right then, and/or request that a PDF be emailed to you.

Can I access the course on my mobile device?

Username and Password

Where do I change my user information?

If you need to update your profile information or change your password, click on your username in the navigation bar at the top of the web page in the course. Re-submit your revised information using the form provided.

How do I reset my password?

If you forget your password, you can reset it from the Forgot Your Password page. You will need to enter your username and the email from your profile, and an email containing the link to reset your password will be sent. There is also a link to the Forgot Your Password? page on the Log In page for your convenience.

Logging In/Out

Will I lose everything if I log out?

When you log out, your progress is recorded so that when you log in again, you can pick up where you left off. When logging back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.

How many times may I log in and out?

You may log in and out as many times as you wish. Your progress is monitored and saved.

Troubleshooting

What does the message “Your session has expired due to inactivity” mean?

If you have not been active within the course for more than 15 minutes, you will automatically be logged out of your session. A notice stating, “Your session has expired due to inactivity” will appear at the top of the course. Log back in, and you can continue interacting with the course. Your progress will have been recorded, and you should be able to continue where you left off in the course.

What happens if I get disconnected from the Internet?

If you are disconnected from the Internet, simply log back in and pick up where you left off. Your progress will be saved.

How can I contact customer support, if I have a question that isn’t covered here?

You may call us at 1-800-830-2268 to speak with a customer service representative, Monday through Friday from 8:30 a.m. to midnight CST and Saturday and Sunday from 8:30 a.m. to 4:30 p.m. CST.