I started using lovely charts after reading Lifehacker's Top 10 Underhyped Webapps, 2009 Edition. While the concept is not new, they have put together a very lovely way to develop charts on the web.

"Lovely Charts is an online diagramming appication, that allows you to creat professional looking diagrams of all kinds, such as flowcharts, sitemaps, organisation charts, wireframes, and many more... For free." - LovelyCharts.com

Monday, September 21, 2009

"Like you, we found it very frustrating to deal with companies over the phone. We thought there should be a better way to connect to the right person than using those dreaded touch-tone menus. We thought there should be an easier way to keep track of those calls and give feedback. Turns out, companies are just as frustrated as consumers with the limitations of the current technology! So we created a system that helps both sides of the equation by painlessly bringing existing phone menus into the 21st century." - http://fonolo.com/