Technical Support Engineer - UNIX / LinuxCentrify

THIS JOB HAS EXPIRED

Centrify is seeking a Technical Support Engineer to join our outstanding Technical Support team, providing world class support to our growing list of enterprise customers. As our ideal candidate, you must be an energetic self-starter with a desire to learn new things quickly and a proven track record. You must have an enterprise software background, with a focus on previously supporting security software, identity management and/or directory technologies (preferred).

Responsibilities
Provide post-sales phone and email support to Centrify customers
Serve as technical expert for all products
Work closely with Escalation Engineers to help replicate problems
Participate in after-hours on-call support as needed
Respond to Technical support forums
Work closely with Sales Engineers & Consultants to ensure successful customer software deployments
Participate in projects that enhance the quality or efficiency of the Support team
Skills & Requirements
At least 5 years of experience supporting enterprise software products
At least 2 years of experience in L1 or L2 technical support roles
Hands-on system administration experience in at least one of the most common UNIX platforms (Linux, Solaris, AIX, HPUX) and Windows Server platforms
Strong knowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies
Familiarity with CRM tools specifically Salesforce.com
Personal Attributes
Quick learner with desire to learn new tools and techniques
Excellent analytical, troubleshooting and interpersonal skills
Track record in providing outstanding and unparalleled customer service
Strong communications skills (verbal and written) and outstanding interpersonal skills
Be proactive with a positive attitude
Demonstrate a strong work ethic with a willingness to do what it takes to get the job done