I closed a checking account out on March 2 with Kevin Fehr and received written confirmation of the closure. On March 10, a charge was attempted on my checking account. Instead of Wells declining the charges as account closed this bank actually processed the charge and accessed my Wells Fargo credit card to pay for it ( since my checking account was closed). What kind of bank allows charges on a CLOSED CHECKING ACCOUNT? Then if that was not enough, this bank in turn actually charged me an overdraft fees to my credit card for this!!!!! REALLY AN OVERDRAFT CHARGE ON A CLOSED BANK ACCOUNT?? APPARENTLY WELLS IS REALLY HARD UP FOR MONEY. I called Kevin Fehr about the matter since he closed my account out. Kevin said he would look into it and "call me back" to ensure this was taken care of as that should not of happened. Well Kevin never called me back. I left two messages for him after that- no return call. I then physically went in this bank to get the charge removed and to get the overdraft charged returned. I asked to speak to the manager, however "he was busy" and I got stuck speaking with Eduardo about this issue. He told me he could not help me. REALLY HOW HARD IS IT TO REVERSE AN OVERDRAFT CHARGE THAT SHOULD NOT OF OCCURED? Instead I was told I had to open a fraud case. REALLY, GIVE ME A BREAK! IF A PERSON CLOSES A CHECKING ACCOUNT THE ACCOUNT SHOULD BE CLOSED PERIOD. ALL ATTEMPTED CHARGES SHOULD BE REJECTED/ ACCOUNT CLOSED!
Apparently that does not happen with Wells Fargo.

I will be reporting this issue to the Colorado bank commission. This is just poor business.
One would think personal bankers would have the ability to reverse overdraft charges. If these two cant do something as simple as that do you really want them assisting you with bigger financial issues.....

My father got a loan and the teller from the bank from Kearny nj Felix Garcia gave us wrong information on a loan. He informed his manger and she was no help was rude and always said she was busy. Then they put this employee in the jersey city branch. We have a lot of accounts with well Fargo and are very upset the help we could not get. We us a family are thinking of moving our business accounts and no more working with this bank.