TripAdvisor Traveler Rating:

5.05Cleanliness

3.05Location

4.05Rooms

1.05Service

4.05SleepQuality

3.05Value

3.05

“Overpriced breakfast - too many people too few elevators”

Sep 23, 2013R B, Rochester

The hotel breaksfast was supposed to be 9.95 as told by the gentleman seeting me. Then, when I paid my bill, he charged me 14.95. I told him he had made a mistake. He told me no, I had misunderstood him. I did not.There were so many people trying to ge on the elevators, I gave up and walk up and down the stairs. Ridiculus.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for choosing The Ramada Plaza Newark Airport.Please accept our apology for the Elevators . Unfortunately it has been a long process, we are almost done. The 2 functioning elevator cars are a lot faster now, that will help us alleviate some of the delays. I apologize for the miscommunication in the restaurant. We will address it. We appreciate your feedback.Ernst GastonGeneral Manager
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