1.I have the keyboard on for about 14 hours a day, and during this time the display on the keys will freeze up 5 or 6 times. If I power-cycle it, everything comes back.

2. The layers I have created do not really work. If I switch to my selected application, the layout does not change until I open up the configurator window. But then that layout remains current until I again fool around with the configurator. I assumed the layers changed automatically depending upon the currently active app.

I'm running a regularly-updated PC with Vista Business. Nothing is plugged into the OM's USB slots.

Thanks.

Fri Dec 04, 2009 8:58 am

timns

Joined: Fri Dec 04, 2009 8:50 amPosts: 12

Re: 0.77d hangs for me

are support still as bad as I have been reading? I've contacted them a couple of times now and not even a "we'll look into it" type of reply.

Am I the only person whose OM's displays freeze so frequently? Somehow I would be surprised...

Sun Dec 06, 2009 3:12 am

mostdom

Joined: Thu Mar 27, 2008 2:12 amPosts: 235Location: Surrey, UK.

Re: 0.77d hangs for me

I am using my om on Windows 7 now and I am not seeing any freezing, but I did upgrade from XP. So unless this is an issue relating to Vista only I am not aware of other forum users with this problem. It was more prolific with the older firmwares.

I might be so bold to suggest a driver problem, possibly in the system usb. But this may all be easily be resolved by reinstalling the Firmware for the om. I'm guessing at this stage. My main concern is the fact that you say the layers you created don't really work and that doesn't sound right at all.

Art support can be a little slow at times but they are on this forum and may answer you shortly.

Mon Dec 07, 2009 8:13 am

Pretender

Art Lebedev Software Developer

Joined: Wed Mar 12, 2008 8:10 pmPosts: 66

Re: 0.77d hangs for me

timns,

1. You are running a 32-bit or a 64-bit version of windows?2. You refer to the problems with 0.77d/0.0.0.18. Does it mean that with earlier versions everything worked fine?3. OM connected to PC directly or with hub?

Mon Dec 07, 2009 8:50 am

timns

Joined: Fri Dec 04, 2009 8:50 amPosts: 12

Re: 0.77d hangs for me

Pretender wrote:

timns,

1. You are running a 32-bit or a 64-bit version of windows?2. You refer to the problems with 0.77d/0.0.0.18. Does it mean that with earlier versions everything worked fine?3. OM connected to PC directly or with hub?

1. 32 bit, all critical and important updates applied2. I have not really tried rolling back to older versions. I only got the keyboard a week or so back3. Directly

Things are much more stable if I have the keyboard set to 'sleep' after 30 seconds. But when I'm really flying and using a lot of control and shift key combinations, it's much more likely to freeze.

I'll try rolling back to various older versions of the firmware.

Tue Dec 08, 2009 10:09 am

timns

Joined: Fri Dec 04, 2009 8:50 amPosts: 12

Re: 0.77d hangs for me

mostdom wrote:

I might be so bold to suggest a driver problem, possibly in the system usb. But this may all be easily be resolved by reinstalling the Firmware for the om.

Question: what's the recommended way to do that please?

Tue Dec 08, 2009 1:24 pm

mostdom

Joined: Thu Mar 27, 2008 2:12 amPosts: 235Location: Surrey, UK.

Re: 0.77d hangs for me

There is two ways. The best way is to use the downgrade option in the configurator. I have downgraded my OM a few times without problems.

You can also manually downgrade with these instructions. Just use the zip file off the optimus maximus website instead of the one in the post. This option is more complicated and can harm your keyboard if done wrong. I have also used this option several times.

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