Privacy Policy

Sims Images Limited (SIMS) takes the protection and security of your personal information very seriously. This policy explains how and why we use, store and secure your personal information.

About us

SIMS is registered and located within the United Kingdom. Our address is:

Sims Images Limited

15 Newhouse Farm Business Centre

Old Crawley Road

Horsham

West Sussex RH12 4RU

Company Registration Number: 8096094

Our Data Protection Officer is:

Georgia Fox. You can contact Georgia if you have any questions about how your personal information is used by SIMS. Email or call Georgia at georgia@simsimages.co.uk or 01293 852 999.

SIMS reviews our Privacy Policy on an annual basis, sooner if changes to regulation require or SIMS changes the way it processes personal information. This policy was last updated on 21st May 2018.

YOUR DATA

Collection of Data - Cookies

A cookie consists of information which enables a web server to identify and track a web browser. We use cookies to help us recognise you when you visit our website and to help us understand how you use and navigate our website. This in turn helps us to provide you with a better experience when you use our website or services.

From time to time, we use two types of cookies to do this: “session” cookies and “persistent” cookies. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We also use Google Analytics to analyse the use of this website. Again, we do this to help us understand how people find and use our website and how useful they find it. Google stores this information. You’ll find Google's privacy policy here: www.wgoogle.com/privacypolicy.html.

When using our website, we’ve provided you with an option to reject our cookies if you want. You can also reject third party cookies by using the “Tools” option in your browser.

SIMS does not log or track your IP address.

MARKETING

If you don’t want to hear from us that’s fine.

From time to time we send a newsletter to our clients and contacts. We never inundate you with unwanted mail and try to only provide you with useful information that we think you’ll be interested in. And we only ever email you if we have received permission from you first.

If you change your mind, you can always decide you don’t want to hear from us anymore. Just click the unsubscribe link contained in the emails you have received.

Please note – we will never sell or give your personal data to third party companies for marketing purposes.

STORAGE AND SECURITY

Data Storage

i) Data collected for marketing

We keep all data collected for marketing purposes in our United Kingdom based databases. We will delete your data within 48 hours if you request us to do so.

ii) Data collected for contractual purposes

We also keep all data collected for the purposes of conducting a business transaction and relationship with you in in our United Kingdom based databases and we keep it for the minimum period legally required by HMRC in relation to the processing of financial transactions. Images sent to us will be stored on our secure UK based servers indefinitely. Any images you request to be deleted will be deleted within 48 hours.

Data Security

We have ensured that our servers are equipped with appropriate and licensed software and hardware protection. We regularly review and update this protection.

Our hardware is in a secure location within the UK, with authorised access only.

GDPR

As an individual, you may have certain rights under the GDPR. These rights may include your right to object, to be forgotten and to access your data.

If you have any requests arising under the GDPR, please contact Georgia@simsimages.co.uk or by post to the address noted below. If SIMS are unable to comply with your request, SIMS will provide you with an explanation:

Georgia Fox

Sims Images Limited

15 Newhouse Farm Business Centre

Old Crawley Road

Horsham

West Sussex RH12 4RU

COMPLAINTS

We’re human and we know that despite our best efforts, we sometimes get it wrong. If that happens, then we want to make sure we can put things right as quickly and as far as is possible and we take all complaints seriously.

If you do wish to complain about how your personal information is used by SIMS then please write to us at:

Georgia Fox

Sims Images Limited

15 Newhouse Farm Business Centre

Old Crawley Road

Horsham

West Sussex RH12 4RU

Alternatively, you can email us at Georgia@simsimages.co.uk, we will investigate and respond within 10 working days, this allows us time to investigate your complaint thoroughly.