Human performance is a key component in the overall operation, management, and maintenance of the grid. Humans make decisions every day in response to events, activities and processes. While humans generally do not intentionally make errors, they can and do make errors that can cause problems on the grid.

​It is important to understand the reasons that humans make the decisions they do, and why these decisions sometimes lead to errors. This knowledge center page includes lessons learned and best practices related to human performance and grid reliability.