🤓 Customer Success Specialist

Simplifying e-commerce. Whether our users want to build their brand website, track multichannel markets or offer customers live chat support, we're there. Raising the bar for ourselves and what our customers expect of us, is what we do best at Shoplo.

Recently acquired by the global FinTech SumUp, we now have even more assets behind our mission.

We’re looking for a passionate and positive human being to join our team as a Customer Success Specialist

WHAT YOU’LL BE DOING:

Acting as the main point of contact for our customers

Providing high-quality customer service by responding to email and telephone inquiries, requests, and problems

Creating support cases with technically accurate problem description

Ensuring customer satisfaction by meeting customer needs in a courteous and timely manner

Aligning customer expectations with Shoplo’s solutions, as well as educate the customer about what it is we can help them with.

YOU'LL BE GREAT FOR THIS POSITION IF YOU

Have a great passion for working directly with customers

Love solving customer issues and finding proactive solutions

Have excellent Polish communication skills and feel comfortable with speaking English

Can put yourself in another person’s shoes, and understand what information a user needs at that moment

WHY YOU SHOULD JOIN SHOPLO eCommerce by SumUp

Be part of one of the world’s most exciting FinTech startup, on a mission to take over the world!

Be a part of the Shoplo squad - think globally, work locally!

You will receive a package of benefits - private medical insurance, Multisport card (co-financed), English classes, monthly integrations, weekly breakfasts, and other events

We have a great atmosphere! We are a group of friends from different backgrounds who work effectively on the same goal

We offer flexible working hours & the possibility to work remotely when needed