Getting Started

Who Can Have It?

All students currently attending Queen's University. Your Office 365 email account is your official Queen's email account. All university email correspondences will be sent to this account. If you do not use this account, or if you forward it to another account, you could miss important information.

How Do I Discontinue It?

What if I Leave Queen's?

Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.

If you are a student who is graduating from Queen's, your account will automatically transition to the Email for Alumni Service one year after graduation – unless you return to Queen's within that year. To keep your email service active, you must log into your account at least once per year. If you are only using your Queen's email account to forward mail to another address, then you will still need to log in to avoid loss of service.

System Requirements

For information on which browsers, Office clients, and apps are supported for Office 365, please visit the Office 365 System Requirements page on the Microsoft website.

Additional Storage

N/A

Additional Information

Mobile Configuration

If you are switching to the Office 365 service from the on-premise service, it may be necessary to make configuration changes to your email client, such as Microsoft Outlook, or any devices, such as your smartphone. For help, please refer to the tutorials for tablets and handheld devices.

Publishing Option Settings:

The Microsoft Exchange and Office 365 email services include a built-in directory of Queen's email addresses known as the Global Address List (GAL). You can adjust your publishing option settings (whether you wish to be visible in this directory) by following the Publishing Options Settings tutorial.

Accessibility

The Queen's Accessibility Hub is a central online resource for accessibility at Queen’s and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university.

Limits

Limit

Description

Value

Message size limit

The maximum total size of an email message. The total size includes the message header, the message body, and any file attachments.

Note: An email client may limit the size of an individual file attachment to a value much less than the message size limit. For example, in Outlook Web App, the maximum individual file attachment size is 10 MB.

25 MB

Retention period for deleted items

The maximum number of days that items (emails, tasks, etc.) can remain in the Deleted Items folder before they are automatically removed.

The maximum number of days an item is available for recovery after it is removed from the Deleted Items folder (see above), before being deleted permanently.

14 days

Junk E-mail folder retention

The maximum number of days that items can remain in the Junk E-mail folder before they are automatically removed.

30 days

Recipient limit

The maximum number of message recipients allowed in the To:, Cc:, and Bcc: fields.

500 recipients

Message ratelimit

The maximum number of email messages that can be sent from a single email client per minute. The client is identified by the user account.

30 messages per minute

Recipient rate limit

The maximum number of recipients that a user can send to in a 24-hour period. After the limit has been reached, messages cannot be sent until the number of recipients who were sent messages in the past 24 hours drops below the limit. These limits apply to all outbound and internal messages. For more information, see Bulk E-Mail and Daily Recipient Rate Limits.

10,000 recipients per day

Availability

The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).

Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.

Where it is necessary to schedule system maintenance that necessitates a service outage, ITServices will do this outside of regular business hours whenever possible.