Users are timed out when returning from printing reports in Maximo

Technote (FAQ)

Question

Why do users get logged out of Maximo after running reports, and how can it be resolved?

Answer

Users in Maximo time out when returning from any report, from any application. This applies to both out of the box and customized reports. The reports are executed from Select Action> Run reports menu. This does not happen when Direct Print is used. If BIRT-only Report Server (BROS) is configured on your environment, please follow this information, as described in the Report Performance guide: "...The hostname in the Version 7 URL cannot be the same as the hostname in the BROS URL. For example, if the user logs into Maximo as ...abc.com:9080/maximo, the hostname is "abc.com". The BROS value, mxe.report.birt.viewerurl, can not also use abc.com. If the same hostnames are used, the Maximo UI Session will become invalid, and the user will be logged out."