The reinstallation of the software in the PC should only be performed under the following circumstances:

In case of an intermittent communication failure (in some cases, we have seen that, after applying all
the patches/Windows VISTA upgrades, windows / upgrade (where applicable), this can cause
intermittent communication failures. The following procedure does NOT recommend installing all the
VISTA patches & upgrades; as it cannot be guaranteed which patch was creating the instability).

Any IPS PC intermittent failure that cannot be recovered.

A Virus has been detected and cannot be removed.

note:

The IPS PC with L65500 includes Windows Vista, while the IPS PC coming with a LX series
include Windows.

This installation can be performed easily by the customer, with the guidance from support personnel over
the phone. Re-installation time takes approximately 1-2 hour. Here is the process to follow:

Reboot the PC with the DVD marked HP Restore Plus!

Follow the instructions (the Hard Disk Drive has to be reformatted). Operating system to install: Windows
Vista or Windows 7 (depending on the printer), English version (HP does not support other
localization/languages of the Operating system of the IPS PC).

The following procedure must specifically be performed in Japan and Russia in order to correctly prepare
the Internal Printer Server in Japanese and Russian. The estimated time to complete is one person for 45
minutes.

Power up the HP Internal Print Server computer.

Choose the language for the Windows operating system.

note:

Remember that the HP Internal Print Server software will automatically be installed in the language you
choose for Windows operating system.

Create two users. Create an administrative user called “HPAdmin” and create a non-administrative
user called “HPL65500 or HPLX800 or HPLX600, depending on the printer.

note:

HP recommends that you password protect all users.

Create a computer name that makes sense. HP recommends a name like HPL65500–n, where n is
any number.