GoinGreen provides support across Great Britain

GoinGreen provides support across Great Britain

We support over 1,000 electric vehicles via our 7,000 sf service centre in Hayes and via our team of mobile service engineers, who will service and maintain your EV at your home or office/depot.

Call us now on

020 8574 3232

We provide Fleet Maintenance

We provide Fleet Maintenance

TERMS & CONDITIONS OF SALE

CONTRACT

1.01 Under this contract Goingreen UK Limited which trades under the name GoinGreen agrees to supply its goods and services to you the customer.
1.02 It is the intention of GoinGreen that all terms of contract applying to transactions on the GoinGreen web site are contained in these Terms and Conditions.
1.03 GoinGreen reserves the right to alter these Terms and Conditions without notice to the customer. Changes will apply to any subsequent orders received.

Payments and delivery

2.01 You will pay us by credit or debit card (credit card charges apply):
a) the initial non-refundable deposit (if applicable) shown on the order form when you place an order;
b) the balance plus any Extras shown when due (a bank transfer is also acceptable, with cleared funds before registration/delivery);
c) any delivery costs

d) in the case of services provided, the full amount upon collection/delivery of your vehicle on completion of work, or payment as specified on the quotation.
2.02 The following cards are accepted by us:
Mastercard, Visa, Switch, Maestro, Solo and Delta (credit charges apply).
2.03 By placing an order through the web site you the customer authorise GoinGreen to debit your card for the total amount of the order prior to the delivery of goods if full payment has not been received by the registration deadline date.
2.04 You will pay our reasonable charges in respect of:
a) any banking and/or interest charges which are received and/or claimed by us in respect of you breeching this Agreement;
b) letters sent or telephone calls made by us or another person on our behalf as a result of your breach of this Agreement;
c) documents which we or another person on our behalf send to you at your request but to which you have no legal entitlement;
d) any other customer services including changing the terms of this Agreement, which we or another person on our behalf supply to you at your request in connection with the Agreement, and all other expenses (including tracing fees, collection costs and legal costs) that we incur if you break this agreement. Any changes to your Vehicle specification made by you the customer after placement of order will be subject to a £50 plus VAT administration fee.
2.05 We will endeavour to deliver your product or provide the service agreed as closely as possible to the delivery date on your order form or as agreed between us in writing. Delivery dates are estimates only. As many of our products are manufactured and imported from outside the UK GoinGreen cannot be held liable for any loses, damages or costs incurred as a result of a change in delivery as stated in 5) below.
2.06 If GoinGreen are unable to register or deliver your vehicle due to a delay caused by you the customer in documentation, payment or availability then you may be liable for storage costs charged at the prevailing rate.
2.07 You agree you will inspect the vehicle and tell us of any defects within 24 hours of delivery or as soon as is reasonably possible. If you do not give notice within 24 hours of delivery or as soon as reasonably possible then the product will have been deemed to be delivered in good condition and you will irrevocably and unconditionally waive the rights to reject the goods or claim any damages however caused.

Warranty

3.01 All new vehicles sold by GoinGreen are covered by a full manufacturer warranty which is available on request. Used vehicles may be covered by a GoinGreen warranty at the discretion of GoinGreen.
3.02 Warranty is transferable subject to a successful warranty check by GoinGreen prior to transfer. GoinGreen’s decision is final in this regard.

Service & Maintenance

4.01 If you have purchased a vehicle from GoinGreen then you will be required to have it serviced by GoinGreen at the intervals recommended by the manufacturer. Failure to do may result in your vehicle warranty becoming void. GoinGreen provide fully comprehensive servicing and maintenance with a range of options to suit your needs and pocket. All work is performed exclusively by our specially trained engineers, either at your home or office location or at our Service Centre(s). GoinGreen may at its absolute discretion service and maintain vehicles not purchased from GoinGreen.
4.02 Servicing is charged annually in advance, servicing fees are non refundable in the event of vehicle disposal or change of ownership. Servicing is transferable in the event of a trade-in from one used vehicle to another of the same brand within any 12 month period.
4.03 For mobile servicing a flat driveway or garage on hard ground (not gravel or dirt) away from other moving vehicles with 3 x 3 m of space is required. Car parks and road sides are not suitable for servicing or warranty work.
4.04 Off street parking is needed to charge an electric vehicle in a breakdown recovery situation. Off street parking is defined as all parking areas that are not on a public highway.

Termination of Agreement / Cancellation of Order

5.01 You will be treated as having repudiated this Agreement if you fail to pay any sum due under this agreement within 14 days;
5.02 If you break any term of this agreement we will send you a notice requiring you to put it right. If you do not put it right within 14 days then we can terminate this Agreement.
5.03 If you are treated as having repudiated this Agreement we can accept the repudiation and terminate this Agreement. You will pay us any money owing at the date of termination.
5.04 Orders for dealer-specified vehicles may be cancelled prior to registration of the vehicle.
5.05 Orders for customer-specified vehicles (built to order) may be cancelled at the discretion of GoinGreen.
5.06 Deposits are non-refundable.

General

6.01 Offers are valid under normal circumstances for 14 days but may be withdrawn without notice by GoinGreen.
6.02 Prices are subject to change without notice.
6.03 We shall not be liable or responsible for any direct or indirect losses, costs, damages or loss of profit incurred by you or others if the delivery of your product is delayed, or during service or repair of your product, or any delay in servicing or repairs or supply of parts, or in the event of any breakdown, or as a result of the condition or functioning of the product, or your inability to use it.
6.04 Your rights will not be affected by any forbearance or concession made by us to you.
6.05 In negotiations only persons expressly authorised in writing by us have authority to act as our agent. All the terms agreed between us (except terms included by law) are set out in the terms and conditions of this Agreement.
6.06 You will not assign this or any Agreement.
6.07 Severability. If any provision of this Agreement should be held to be invalid it shall to that extent be severed and the remaining provisions shall continue to have full force and effect.
6.08 Governing Law. This Agreement shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English courts.
6.9 GoinGreen is the trading name of Going Green UK Limited based at Green Station, 201 Beaconsfield Rd, Southall, Middlesex UB1 1DA. The registered address is 305 Regents Park Road, Finchley, London, N3 1DP. Our company registration number is 09150948. VAT number 804697019.
6.10 Your statutory rights as a consumer are not affected by the limitations of this Agreement.

Colours

7.01 If choosing a non-standard colour you understand and accept that:
a) you need to visit GoinGreen offices to choose the colour
b) colour samples can look slightly different when on a larger area than the sample (i.e. on the vehicle ordered)
c) Paint finishes (solid, metallic and pearl) can look different depending on the light source (fluorescent, sunlight etc).

Trade-Ins

8.01 An electric vehicle may be accepted at the discretion of GoinGreen as part payment for an order on condition that:
i) a valuation has been completed by GoinGreen
ii) the valuation has been accepted by you in writing
iii) if the trade-in vehicle is not kept on GoinGreen’s premises and after valuation it is your responsibility to return it to GoinGreen in the same condition when requested.

Usage

9.01 Electric vehicles are sold on the condition that they are not used for commercial rental or taxi hire purposes.

Personal Data

10.01 You recognise that your personal data has been given to us for the purposes of ordering a GoinGreen product or service and providing you with confirmation of that order; providing and developing ancillary services and facilities; direct marketing (subject to your right to withdraw your authority); accounting, billing and auditing; checking credit or other payment cards; security, administrative and legal purposes; systems testing, maintenance and development; statistical analysis; ensuring our compliance with legal and regulatory obligations applicable to us; and helping us in any future dealings with you. For these purposes you authorise us to retain and use your personal data and to transmit it to our own offices, authorised agents, government agencies, other carriers or the providers of the services mentioned above wherever they may be located. It is your responsibility to inform us in writing of any change in personal and contact data, including email address, telephone number and invoice address.

PARTENERING WITH EV MANUFACTURERS, DISTRIBUTORS AND DEALERS

PARTNERING WITH EV MANUFACTURERS, DISTRIBUTORS AND DEALERS

GoinGreen partners with OEMs, distributors and dealers seeking to launch and support electric vehicles in the UK by providing a full aftersales service including warranty support. This can save hundreds of thousands of pounds of investment in aftersales infrastructure, increasing the funds available for sales and marketing. We have been working with Mahindra Reva (formerly Reva Electric Car Company) on this basis since 2004, BD Auto since 2016, BYD since 2017, and most recently Siticars.com with the launch of the ME MicroElectric Quadricycle. We now operate an on demand service for all varieties of electric vehicles.