Hardware setup appears to hang

The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors prevent the E5700SG controller from completing its boot-up processing.

Steps

Watch the codes on the seven-segment displays.

While the hardware is initializing during power up, the two seven-segment displays show a sequence of codes. When the hardware boots
successfully, the seven-segment displays show different codes for each controller.

Review the codes on the seven-segment display for the E5700SG controller.

Note: The installation and provisioning take time. Some installation phases do not report updates to the StorageGRID Appliance Installer for several minutes.

If an error occurs, the seven-segment display flashes a sequence, such as HE.

To understand what these codes mean, see the following resources:

Controller

Reference

E5700SG controller

"Status indicators on the E5700SG controller"

"HE error: Error synchronizing with SANtricity OS Software"

E2800 controller

E5700 and E2800 System Monitoring Guide

Note: The codes described for the E-Series E5700 controller do not apply to the E5700SG controller in the appliance.