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","title":"Mercure Stoller Zurich","travel_date":"2017-06","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r494848070-m19949-Mercure_Stoller_Zurich-Zurich.html#review494848070","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/68/avatar046.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/68/avatar046.jpg"}},"user_location":{"id":"274837","name":"Lodz, Poland"},"username":"Gil B"}},{"helpful_votes":"0","id":"450944317","lang":"en","location_id":"228231","mcid":"18588","owner_response":null,"partner_crawlable":false,"published_date":"2017-01-10T03:36:25-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Location is great, near the train station. Car Park need to pay €30, which I thought is free??.... parking space for car is not enough, may be only 10 cars. The room is clean but its small with bad room also small","title":"Hotel location is good","travel_date":"2017-01","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r450944317-m19949-Mercure_Stoller_Zurich-Zurich.html#review450944317","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/92/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/92/avatar.jpg"}},"user_location":{"id":"294229","name":"Jakarta, Indonesia"},"username":"achiruld"}},{"helpful_votes":"0","id":"434446427","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2016-11-03T19:05:39-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"Hotel rooms are smaller than expected. Housekeeping is good. Quite good location\nAs this is our first trip, we are happy with our stay. We would recommend to visitors.\nNot much shopping around the area but many tram stops to City or shopping areas.","title":"Pleasant stay","travel_date":"2016-10","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r434446427-m19949-Mercure_Stoller_Zurich-Zurich.html#review434446427","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/96/avatar022.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/96/avatar022.jpg"}},"user_location":{"id":"294265","name":"Singapore, Singapore"},"username":"517agnesw"}},{"helpful_votes":"1","id":"427533973","lang":"en","location_id":"228231","mcid":"18594","owner_response":null,"partner_crawlable":false,"published_date":"2016-10-13T02:54:38-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I have been a regular guest at The Mercure Stoller Hotel and always find the staff are most helpful, very friendly and ready to help with any queries.\nThe hotel is very central and only a short tram journey (#3) from the main station. The rooms and the entire is maintained in excellent condition throughout and the rooms are spotless. The wi-fi is also excellent quality throughout the hotel. Would highly recommend this hotel. ","title":"Excellent hotel","travel_date":"2016-10","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r427533973-m19949-Mercure_Stoller_Zurich-Zurich.html#review427533973","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/11/16/23/a8/traffordtourist.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/11/16/23/a8/traffordtourist.jpg"}},"user_location":{"id":null,"name":"Dublin"},"username":"TraffordTourist"}},{"helpful_votes":"0","id":"421248352","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2016-09-22T11:06:24-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"This is the second Mercure we've stayed at recently that has frosted glass doors on the bathroom- what was the designer thinking?\n\nReasonable room, tv monitor in the vanity mirror was an interesting touch, free soft drinks and water in the mini bar was nice.\n\nAbout 15 minutes form the main train station by tram and there are a couple of supermarkets close by which is handy.","title":"Average stay in an expensive city","travel_date":"2016-09","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r421248352-m19949-Mercure_Stoller_Zurich-Zurich.html#review421248352","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/3b/1d/20/vok1.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/3b/1d/20/vok1.jpg"}},"user_location":{"id":"580476","name":"Penrith, Australia"},"username":"Vicki H"}},{"helpful_votes":"0","id":"400492590","lang":"en","location_id":"228231","mcid":"16976","owner_response":{"author":"Werner John S, Geschäftsführer at Mercure Stoller Zurich, responded to this review","id":"400664791","lang":"en","published_date":"2016-08-02T23:17:44-0400","text":"Dear Mr. Pau,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nThe reason why we have the couple of steps at the lobby area, is as when the building was transfered from a residential building to a hotel in 1938, ripping down the building and rebuilding it, wasn't a solution. Therefore we assist our guests to our elevator from the street level when they can't use the couple of steps. Please understand that due to security reasons, we can't give out master keys to our guests.\n\nSincerely,\n\nWerner John Stoller\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-08-02T10:32:44-0400","rating":1,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s1.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"}],"text":"Room was nice on 5 th floor and surprisingly quiet (not on street side). But that's about the only positive which I could record for this hotel. Being disabled, the \"arrangement\" \"offered\" is to transit to lobby via the street and a lift ; but reception refused to give a key to this lift, so just as well sleep outside...The step to/from shower is also high and dangerous. I had to cancel next booking for work at this hotel","title":"A nice room, but premises absolutely unsuited for disabled persons","travel_date":"2016-07","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r400492590-m19949-Mercure_Stoller_Zurich-Zurich.html#review400492590","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/56/avatar029.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/56/avatar029.jpg"}},"user_location":{"id":null,"name":"Mougins"},"username":"VoyageurMougins"}},{"helpful_votes":"0","id":"399078558","lang":"en","location_id":"228231","mcid":"16976","owner_response":{"author":"Werner John S, Geschäftsführer at Mercure Stoller Zurich, responded to this review","id":"400667817","lang":"en","published_date":"2016-08-02T23:28:06-0400","text":"Dear TravelingRaider81,\n\nThank you very much for taking the time to write your review, we appreciate your kind words. We are happy to read that you had a pleasant stay with us. \nWe are looking forward to welcoming you soon again.\n\nBest\n\nWerner John Stoller","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-07-30T01:04:38-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The Mecure is a nice hotel and was ok priced by Swiss standards. The reception staff were very helpful and the room/bathroom were better than we expected. \n\nWe knew the hotel wasn't right in the centre of the city, hence the cheaper price. But the tram station is right outside the hotel and it was only 10 minutes into town. \n\nWe got a car park out the front of the hotel which was still 30 Francs, I don't know where the other cars had to park.\n\nWe were very pleasantly surprised with the Mecure Zurich, much better than most other Mecures we have stayed in. ","title":"Good short stay","travel_date":"2016-07","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r399078558-m19949-Mercure_Stoller_Zurich-Zurich.html#review399078558","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/02/ba/02/8c/travelingraider81.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/02/ba/02/8c/travelingraider81.jpg"}},"user_location":{"id":"255057","name":"Canberra, Australia"},"username":"TravelingRaider81"}},{"helpful_votes":"0","id":"397862233","lang":"en","location_id":"228231","mcid":"16976","owner_response":{"author":"Werner John S, Geschäftsführer at Mercure Stoller Zurich, responded to this review","id":"398276224","lang":"en","published_date":"2016-07-28T00:01:35-0400","text":"Dear Mr. Wrzosek,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations.\nWe appologize that you don't agree with our parking prices. In fact CHF30.-/night is not a rip off in our neighberhood, when you park in the public parking next door you pay CHF48.-/night and downtown you even pay more. \nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\nSincerely\n\nWerner John Stoller\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-07-27T03:58:36-0400","rating":2,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s2.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"}],"text":"Everything was nice, the room was clean and modern with a pleasent balcony, it was quiet, and sufficiently centrally localized, but the surprise upon arrival, that I had to pay 30 CHF per night for parking the car on the hotel parking lot, is an outrage. Nobody told me this when booking.I'm a loyal Accor hotel customer, but this hotel I recommend to avoid. ","title":"PARKING RIP OFF- AVOID THIS HOTEL","travel_date":"2016-07","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r397862233-m19949-Mercure_Stoller_Zurich-Zurich.html#review397862233","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9f/avatar070.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9f/avatar070.jpg"}},"user_location":{"id":null,"name":"Munich"},"username":"mwrzosek"}},{"helpful_votes":"0","id":"384610585","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2016-06-21T07:51:15-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"This hotel have only stone throwaway from tram station, room that i booked is a suiteroom so have a good amenities, and quite spacious. Infront of hotel have several parking lot, but when it's full must parking across the street. Zurich such an expensive city, i must paid 40 CHF to hotel inorder to paid parking lot one night.","title":"Good price for hotel in Zurich which is everything is quite expensive in Zurich.","travel_date":"2016-06","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r384610585-m19949-Mercure_Stoller_Zurich-Zurich.html#review384610585","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/83/avatar004.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/83/avatar004.jpg"}},"user_location":{"id":null,"name":"Jakarta"},"username":"Wong T"}},{"helpful_votes":"0","id":"381871162","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2016-06-12T06:51:35-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"This was a good hotel for this price point. Convenient 12 mins on tram to the centre of town. Not much of interest adjacent to the hotel. The staff were all corteuos. Bed was comfortable and the room was quiet. Recommended when you want to save $$$ not being located in the centre of town.","title":"Reasonable","travel_date":"2016-06","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r381871162-m19949-Mercure_Stoller_Zurich-Zurich.html#review381871162","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/55/avatar028.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/55/avatar028.jpg"}},"user_location":{"id":null,"name":"Sydney, Australia"},"username":"AusCouplePlusToddler"}},{"helpful_votes":"1","id":"316699473","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-10-06T14:56:17-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Very good location, tram and bus close by. Parking, very good rooms, very clean and very nice employees and helpful!!! I have stayed there 2 times already!!! The service is perfect!!! I definitely recommend this hotel for business, couples, family, friends or solo.\n ","title":"Great place to stay!!!","travel_date":"2015-09","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r316699473-m19949-Mercure_Stoller_Zurich-Zurich.html#review316699473","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/7e/avatar065.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/7e/avatar065.jpg"}},"user_location":{"id":null,"name":"Sohar"},"username":"AmeeraSohar"}},{"helpful_votes":"0","id":"313678920","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-09-25T20:33:53-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"A nice, typical European hotel. Located a way out of the action in Zurich but perfect for the overnight stay we had. Front desk staff were very accommodating on our early arrival (room not ready). Restaurant/bar staff not so with a \"can't be bothered\" attitude.","title":"Good for a short stay","travel_date":"2015-08","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r313678920-m19949-Mercure_Stoller_Zurich-Zurich.html#review313678920","user":{"avatar":{"large":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"small":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"}},"user_location":{"id":null,"name":"Pukekohe, New Zealand"},"username":"Cartezze"}},{"helpful_votes":"0","id":"312594339","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-09-22T01:48:52-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"We only stayed one night and picked this hotel as it was considerably cheaper than the many other options in Zurich. The room was small but functional. My gripe is that parking is advertised in the room as one price but the actual price is considerably higher. When I queried this at checkout I was simply and pointedly told that the price in the room \"is an old price and out of date\". This is not good enough Mecure, if literature is out of date get rid of it! I think the difference was about 12 Swiss francs so not a small sum. Zurich is expensive and the hotel (apart from inflated incorrectly published overpriced parking) was considerably cheaper than the alternatives.","title":"You get what you pay for!","travel_date":"2015-09","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r312594339-m19949-Mercure_Stoller_Zurich-Zurich.html#review312594339","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/47/5a/15/lucy1974.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/47/5a/15/lucy1974.jpg"}},"user_location":{"id":null,"name":""},"username":"Lucy1974"}},{"helpful_votes":"0","id":"307760289","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-09-07T04:50:40-0400","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Expensive and small rooms in Zurich (not center). it is 10 minutes by tram. \n19CHF for breakfast ?? too much.\nthe water in the shower flow was low. \nnoise from outside. I could hear every train every ambulance and all noises.\n\n \n ","title":"Expensive and small rooms in Zurich (not center)","travel_date":"2015-09","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r307760289-m19949-Mercure_Stoller_Zurich-Zurich.html#review307760289","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/0a/55/fd/9b/sdines.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/0a/55/fd/9b/sdines.jpg"}},"user_location":{"id":null,"name":"Haifa, Israel"},"username":"sdines"}},{"helpful_votes":"0","id":"292255029","lang":"en","location_id":"228231","mcid":"18594","owner_response":null,"partner_crawlable":true,"published_date":"2015-07-25T01:41:05-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Its quite a nice hotel. easy to access, calm and it is located near the tram terminal which makes it easy to travel elsewhere. The room looks profound since I have never seen such a technology in a hotel room\n ","title":"No problem","travel_date":"2015-07","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r292255029-m19949-Mercure_Stoller_Zurich-Zurich.html#review292255029","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/55/avatar028.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/55/avatar028.jpg"}},"user_location":{"id":null,"name":"Liverpool, United Kingdom"},"username":"Kambing2015"}},{"helpful_votes":"2","id":"259842286","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-03-16T14:03:35-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"I loved staying at the Stoller. The location was great, it's an easy walk into the city if you have time or the tram is literally at the front door. There are great restaurants nearby and supermarkets. The staff are friendly and helpful. My room was brilliant, it was at the back of the hotel and extremely quiet. The bed was very comfortable and I even had a balcony. The breakfast was well worth it. Very extensive. I loved the waffles. The touch of free chocolates, apples and water in the reception area was wonderful. I just wished the 'coffee' machine had hot chocolate pods as I don't drink tea or coffee. I would definitely recommend this hotel as a place to stay while in Zurich.","title":"Awesome hotel","travel_date":"2015-03","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r259842286-m19949-Mercure_Stoller_Zurich-Zurich.html#review259842286","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/93/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/93/avatar.jpg"}},"user_location":{"id":null,"name":"Wanganui"},"username":"Diane L"}},{"helpful_votes":"0","id":"252466785","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-02-03T10:48:14-0500","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[],"text":"Overall a great place to stay. It is not right in city centre but one can easily get to the city centre by tram. It is in a very convenient spot and is still very centrally located.\nThe staff at the reception and the restaurant are very friendly and helpful.\nI would recommend this hotel to others without reservation.","title":"Great place to stay in","travel_date":"2015-01","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r252466785-m19949-Mercure_Stoller_Zurich-Zurich.html#review252466785","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/54/avatar027.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/54/avatar027.jpg"}},"user_location":{"id":null,"name":"Calgary, Alberta, Canada"},"username":"27BCW"}},{"helpful_votes":"1","id":"252032381","lang":"en","location_id":"228231","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2015-01-31T23:15:12-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"The hotel is overall quite good. Position is central, the room was quite big and with new perfect fornitures. BOSH espresso machine and very nice bathroom. This is for the positive side because the lobby and the general look of the hotel is quite old. Staff is somehow good, professional and efficient. What is really not acceptable is a breakfast for 29CHF... we are talking about 31€ for some bread, a couple of eggs and orange juice... not acceptable.","title":"Good Hotel but old sharme","travel_date":"2015-01","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g188113-d228231-r252032381-m19949-Mercure_Stoller_Zurich-Zurich.html#review252032381","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-l/02/42/bf/51/stex077.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-l/02/42/bf/51/stex077.jpg"}},"user_location":{"id":"187801","name":"Bologna, Italy"},"username":"Stex077"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g188113-d228231-m19949-Reviews-Mercure_Stoller_Zurich-Zurich.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"}],"trip_types":[{"localized_name":"Business","name":"","value":"150"},{"localized_name":"Couples","name":"","value":"266"},{"localized_name":"Solo travel","name":"","value":"66"},{"localized_name":"Family","name":"","value":"98"},{"localized_name":"Friends getaway","name":"","value":"67"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g188113-d228231-Reviews-m19949-Mercure_Stoller_Zurich-Zurich.html"},"trustYouReviews":{"averageStars":4.4,"error":null,"numTrustReviews":40,"page_size":40,"review_list":[{"response_list":[{"text":"Dear Mr. P.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-03-07"}],"author":"Gregory P.","lang":"en","created":[2018,3,6],"text":"Very handy to the No 3 Tram to the Zurich Central Area and main Tran station. Hotel could not be faulted. A very nice place to stay.","title":"A great stay in Zurich as always","score":100.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr.A. ,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. \nWe tryed all our best to give you an other room, you refused to change. Our records show we gave all the soft benefits for your platinum status. Parking and breakfast are not included, we serve buffet and a la carte breakfast,. Our rates are very competitive, a room price of CHF 13.-- (10/100 price/value by CHF 130.-- ) is not realistic. The Ibis Budget at the Airport sells rooms at ca CHF 98.--.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-03-03"}],"author":"Al B.","lang":"en","created":[2018,3,3],"text":"Overall bad experience and unpleasant stay , room too smal , poor breakfast, I found long hair in my room, as Platinum I haven’t got any benefits at all.","title":"Al B.","score":10.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr. K.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-02-26"}],"author":"K.","lang":"en","created":[2018,2,25],"text":"Returned to the hotel as we like the location and the bed's comfort.","title":"Always good","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. H.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-02-19"}],"author":"Arjan","lang":"en","created":[2018,2,18],"text":null,"title":"nice stay, rooms perfect, not too far from city center","score":90.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr. N.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-02-04"}],"author":"Arp","lang":"en","created":[2018,2,3],"text":null,"title":"Pleasant staff, Comfortable room","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. F.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-01-23"}],"author":null,"lang":"en","created":[2018,1,23],"text":"I am a regular guest at Mercure Stoller and always look to my stays in this beautiful hotel. Staff are always welcoming and very helpful and any request i ever have has always been facilitated.","title":"Always a pleasant stay","score":100.0,"trip_type":"single"},{"response_list":[{"text":"Dear Ms. F.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller \nStoller Zürich AG","created":"2018-01-22"}],"author":"Sheila F.","lang":"en","created":[2018,1,22],"text":"Excellent friendly service, as always, from Frau Bonnaure and Herr Kaiser, especially your flexibility allowing us to occupy the room at 11:30 or 12:00, earlier than normal check-in time.","title":"Excellent service","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. J.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-01-10"}],"author":"Eli J.","lang":"en","created":[2018,1,10],"text":"Fine","title":"Very good","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. TAN,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nWerner Stoller\nStoller Zürich AG","created":"2018-01-07"}],"author":"Yong M.","lang":"en","created":[2017,12,27],"text":"I like this hotel in which it surpassed my expectation. Hotel is near amenities like Migros, Restaurants, and public transportation.","title":"Nice hotel","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. Smith,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-01-07"}],"author":"Michael S.","lang":"en","created":[2017,12,16],"text":"As usual your hotel is very pleasant and efficient to stay at. The staff are very good at there duties, however, I wish they would smile a little more, especially in the restaurant. Since we stay at your hotel regularly it si very nice to be recognised by some of the staff, makes you feel wanted.","title":"Efficient and pleasant","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. COMERO,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2018-01-07"}],"author":null,"lang":"en","created":[2017,12,12],"text":"YES: location, confort room, cleaning, receptionists\nNO: bed and pillow confort, parking and park amounts\n\nOverall, a good hotel, but just thank to with my discount/promotion (expensive compared to the full rate)","title":"Good Hotel, juest a bit expensive","score":80.0,"trip_type":"friends"},{"response_list":null,"author":"Laurent","lang":"en","created":[2017,12,7],"text":"Easy to reach and depart from, good comfort, very clean room, calm... everything's great","title":"Nice and convenient","score":90.0,"trip_type":"business"},{"response_list":null,"author":"David T.","lang":"en","created":[2017,12,5],"text":"All that was expected","title":"Very pleasant","score":100.0,"trip_type":"family"},{"response_list":null,"author":"Pramod","lang":"en","created":[2017,12,3],"text":"This is my second time I am staying here. Very good staff, property is neat, clean & well maintained.","title":"Superb","score":100.0,"trip_type":"business"},{"response_list":null,"author":"Mcg N.","lang":"en","created":[2017,11,30],"text":"Comfortable room friendly and helpful staff, excellent location.","title":"Straightforward and enjoyable.","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. E.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-11-24"}],"author":null,"lang":"en","created":[2017,11,23],"text":null,"title":"all good like always","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. Mohamed Ali H.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-11-13"}],"author":"M. H.","lang":"en","created":[2017,11,11],"text":"Hotel room was clean\nGood internet connection\nHelpful concierge staff","title":"Very satisfied","score":90.0,"trip_type":"single"},{"response_list":[{"text":"Dear Mr. Silvester S.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-11-07"}],"author":"Silvester S.","lang":"en","created":[2017,11,7],"text":"Good enough, the palce is clean and quite well provided. Tha hotel is in an old building, though. Location is ok. So, wuite satisfactory for the given price.","title":"Mr.","score":70.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-11-07"}],"author":"B.","lang":"en","created":[2017,11,6],"text":"The hotel is in a very good location. The room was comfortable. \nGood experience without a "Wow!" factor.","title":"It was ok.","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. s.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nOur rates are dynamic and can change any moment. We have a flexibel and a prepaid rate. \nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-11-01"}],"author":"Michael S.","lang":"en","created":[2017,10,31],"text":"I been using this hotel on a fairly regular basis for the past 11 years and have always found the hotel to be very good and the staff friendly and very efficient. As I checked out at the end of my last stay in October I made an another booking for a stay 6 weeks further on at the end of November / early December, imagine how annoyed I was when I return home and check my emails for the confirmation to find that the price had increased by 25 CHF, on checking the online price for the same date and room type I found it was 45 CHF less, a further insult. I have emailed the hotel and asked for an explanation, however, I'm not satisfied with their answer. In all my years of staying in hotels I have never encountered such a questionable pricing system, of course this may be a genuine error so I hope the company will do the right thing and rectify the pricing thus restoring my faith in the Mercure brand.","title":"Normal good service and nice clean rooms.","score":70.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. T.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-10-23"}],"author":"David T.","lang":"en","created":[2017,10,22],"text":"Most enjoyable","title":"David T.","score":100.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. K.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nOur rates are very competitive a room price of CHF 91.-- (70/100 price/value is not offered in Zurich. The Ibis Budget at the Airport sells rooms at ca CHF 95.-- per nigth.\nHotel garage and parking is CHF 30.-- per day. Public garage CHF 48.-- per day.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-10-22"}],"author":"Don","lang":"en","created":[2017,10,21],"text":"The hotel was very nice. Had to wait for staff several times since not at front desk. Off doing things. No big deal. Parking situation not ideal and not clear.","title":"waited on staff","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Sehr geehrter Herr M.,\n\nwir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Stoller Zurich.\n\nÜber Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.\n\nWir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.\n\nMit herzlichen Grüßen\nWerner Stoller\nStoller Zürich AG","created":"2017-10-13"}],"author":"Leander","lang":"en","created":[2017,10,12],"text":"First night as an Accor member and received free drink upon arrival and a room upgrade. Could not be happier with the friendly service and the room was perfect for us. Thank you!","title":"Wonderful stay with perfect service","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. K.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-10-11"}],"author":"Stefan","lang":"en","created":[2017,10,11],"text":"It's nice if you come back to a hotel and the staff does not need to ask for your name knowing already who you are; speeds up the check-in process and the welcoming is also much warmer.\nFor the rest, good as usual. Very sympathetic waiter, Reinaldo, at the restaurant.","title":"Regular guest for convenient location","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Gary G.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-10-05"}],"author":"Gg","lang":"en","created":[2017,10,4],"text":"Nice hotel. Very friendly and helpful staff. Bathroom was badly designed. Shower screen leaked water all over the floor and sink is useless for shaving. Barren by head so many times.","title":"Great, but not excellent.","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ms. a.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-10-03"}],"author":"Charlotte A.","lang":"en","created":[2017,10,2],"text":null,"title":"Very nice experience","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. Marayil Krishna K.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-10-01"}],"author":"Krishna K.","lang":"en","created":[2017,9,29],"text":"We had a very nice stay at the hotel. It would be helpful if the front desk can provide some easy to use tips for first time visitors to Zurich, such as ways of using local transportation and so on.\nSpecial mention to Naomi who took excellent care during our breakfast.","title":"Excellent location","score":70.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. L.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-28"}],"author":"Stavin","lang":"en","created":[2017,9,28],"text":"i was kept waitng for nearly 20 minutes at front desk","title":"poor front desk","score":10.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. P.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-27"}],"author":"P. M.","lang":"en","created":[2017,9,26],"text":"Well located hotel almost next to a major tram stop. Friendly staff, clean rooms and comfy bed","title":"Very enjoyable stay at a well positioned hotel","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. GEORGE COWAN M.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-26"}],"author":"Gcm46","lang":"en","created":[2017,9,25],"text":"Stayed one night on car trip through Switzerland. Hotel is convenient and easy to find. Room was comfortable and provided the essentials. Ate in hotel restaurant and food was good. Onsite parking is limited.","title":"Transit stop enroute","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. L.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-12"}],"author":"David","lang":"en","created":[2017,9,12],"text":null,"title":"Good business location with easy links to the city","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Ms. S.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-09"}],"author":"Toon","lang":"en","created":[2017,9,8],"text":null,"title":"good location","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. R.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-09"}],"author":null,"lang":"en","created":[2017,9,7],"text":"Nice and convenient room not at the city center .\nClean and quite , good support of front desk .\nEasy parking close to the hotel ( When available)","title":"Nice and convenient room at quite location of ZH","score":80.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr. P.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rates are very compatible a room price of 70/100 price/value was not offered in Zurich during your stay. Our record show that we gave all the soft benefits for your LeClub classic status (Free WLAN, Minibar, Coffee and The etc.) We checked your reservation and the room corresponded, please don't hesitate to book the most convenient standard for your needs in space and comfort.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zurich AG","created":"2017-09-09"}],"author":"Martin P.","lang":"en","created":[2017,9,7],"text":null,"title":"Fine","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. L.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Around the hotel are 1000 garage parking spaces posted right at the hotel entrance, starting CHF 48.-- per day. We are in a very busy City and the best transportation is the public transportation.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-03"}],"author":"Denis","lang":"en","created":[2017,9,3],"text":"impossible to find a space to park the car near the hotel and no information at all on the website. Had to leave the car on the road side to go check in. There I was given a key and some instruction to find the parking which took me some time to find. No indication at all. Once found the car park is like 100 years old, no pedestrian exit, you have to leave through the car way and a minutes walk back to the hotel under the rain. By the way they charge 30 euro a night for this dirty basement. In the morning you have to leave the key in a white box that doesn't exist and have to waste further time going back to the hotel to leave the parking key. It does not matter how the room is or anything else, once per life time there is already too much.","title":"nightmare parking","score":40.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. E.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have a rich varieties on the breakfast menu starting à la carte for CHF 1.70 per item to the buffet for CHF 29.-- and next door a bakery.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-03"}],"author":"Youngmeen E.","lang":"en","created":[2017,9,3],"text":"Good stay in the clean room.\nNeed improvement in food quality of the breakfast","title":"Clean, but trying for too much saving.","score":70.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr. E.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-01"}],"author":null,"lang":"en","created":[2017,9,1],"text":"Easy","title":"Convenient","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. SAURABH P.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-09-01"}],"author":"Saurabh","lang":"en","created":[2017,9,1],"text":"Location is very good, service is average, rooms are well equipped - good space and light","title":"Well located, good rooms","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Sehr geehrter Herr S.,\n\nwir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Stoller Zurich.\n\nÜber Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.\n\nWir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.\n\nMit herzlichen Grüssen\nWerner Stoller\nStoller Zürich AG","created":"2017-08-29"}],"author":"Robert S.","lang":"en","created":[2017,8,28],"text":null,"title":"Alles Super","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. K.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nThe necessaire change has ben made.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","created":"2017-08-24"}],"author":"Stefan","lang":"en","created":[2017,8,22],"text":"We booked online with all our data (also membership number) and arriving at the hotel the "new" receptionist did not have any of our data, nor did she know that we were silver member. We did not get neither the information regarding the possibility of a late check out on Sunday as we already requested online.\nFor the rest, the stay was all well and upon requesting a late check out the following morning, the receptionist (man) granted us a late check out without any problem.","title":"Fine like always, just check-in was disappointing","score":80.0,"trip_type":"business"}],"reviews_distribution":[{"count":499,"stars":5.0},{"count":418,"stars":4.0},{"count":54,"stars":3.0},{"count":26,"stars":2.0},{"count":11,"stars":1.0}],"roundHalfUp":4.5,"totalReviews":1008},"reviews":[{"author":"Gregory P.","avatar":null,"date":"06/03/2018","description":"Very handy to the No 3 Tram to the Zurich Central Area and main Tran station. Hotel could not be faulted. A very nice place to stay.","name":"A great stay in Zurich as always","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-07T12:00:00+0000","text":"Dear Mr. P.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,6],"ratingImageUrl":null,"score":"5.0","tripType":"friends","trust":"trust"},{"author":"Al B.","avatar":null,"date":"03/03/2018","description":"Overall bad experience and unpleasant stay , room too smal , poor breakfast, I found long hair in my room, as Platinum I haven’t got any benefits at all.","name":"Al B.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-03T12:00:00+0000","text":"Dear Mr.A. ,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. \nWe tryed all our best to give you an other room, you refused to change. Our records show we gave all the soft benefits for your platinum status. Parking and breakfast are not included, we serve buffet and a la carte breakfast,. Our rates are very competitive, a room price of CHF 13.-- (10/100 price/value by CHF 130.-- ) is not realistic. The Ibis Budget at the Airport sells rooms at ca CHF 98.--.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,3],"ratingImageUrl":null,"score":"0.5","tripType":"friends","trust":"trust"},{"author":"K.","avatar":null,"date":"25/02/2018","description":"Returned to the hotel as we like the location and the bed's comfort.","name":"Always good","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-26T12:00:00+0000","text":"Dear Mr. K.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,25],"ratingImageUrl":null,"score":"4.0","tripType":"couple","trust":"trust"},{"author":"TraffordTourist","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/11/16/23/a8/traffordtourist.jpg"},"date":"28/01/2018","description":"I recently stayed again at The Mercure Stoller Hotel in Zurich and as always it was a pleasant experience. The staff are very welcoming and ensure that all requests are catered for. They pay particular attention to every detail and request ensuring that the guest has a thoroughly enjoyable experience, as of course I had. The hotel is only a short trip on the #3 tram from the main train station and not far by '2 tram from Lake Zurich.\nI would have no hesitation in recommending this hotel for prospective guests.","name":"Another pleasant experience.","ownerResponse":null,"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2018,1,28],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Solo travel","trust":null},{"author":null,"avatar":null,"date":"23/01/2018","description":"I am a regular guest at Mercure Stoller and always look to my stays in this beautiful hotel. Staff are always welcoming and very helpful and any request i ever have has always been facilitated.","name":"Always a pleasant stay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-23T12:00:00+0000","text":"Dear Mr. F.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,23],"ratingImageUrl":null,"score":"5.0","tripType":"single","trust":"trust"},{"author":"Sheila F.","avatar":null,"date":"22/01/2018","description":"Excellent friendly service, as always, from Frau Bonnaure and Herr Kaiser, especially your flexibility allowing us to occupy the room at 11:30 or 12:00, earlier than normal check-in time.","name":"Excellent service","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-22T12:00:00+0000","text":"Dear Ms. F.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller \nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,22],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"Eli J.","avatar":null,"date":"10/01/2018","description":"Fine","name":"Very good","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-10T12:00:00+0000","text":"Dear Mr. J.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,10],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"Yong M.","avatar":null,"date":"27/12/2017","description":"I like this hotel in which it surpassed my expectation. Hotel is near amenities like Migros, Restaurants, and public transportation.","name":"Nice hotel","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-07T12:00:00+0000","text":"Dear Mr. TAN,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,27],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"Michael S.","avatar":null,"date":"16/12/2017","description":"As usual your hotel is very pleasant and efficient to stay at. The staff are very good at there duties, however, I wish they would smile a little more, especially in the restaurant. Since we stay at your hotel regularly it si very nice to be recognised by some of the staff, makes you feel wanted.","name":"Efficient and pleasant","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-07T12:00:00+0000","text":"Dear Mr. Smith,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,16],"ratingImageUrl":null,"score":"4.0","tripType":"couple","trust":"trust"},{"author":null,"avatar":null,"date":"12/12/2017","description":"YES: location, confort room, cleaning, receptionists\nNO: bed and pillow confort, parking and park amounts\n\nOverall, a good hotel, but just thank to with my discount/promotion (expensive compared to the full rate)","name":"Good Hotel, juest a bit expensive","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-07T12:00:00+0000","text":"Dear Mr. COMERO,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,12],"ratingImageUrl":null,"score":"4.0","tripType":"friends","trust":"trust"},{"author":"Laurent","avatar":null,"date":"07/12/2017","description":"Easy to reach and depart from, good comfort, very clean room, calm... everything's great","name":"Nice and convenient","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,7],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"David T.","avatar":null,"date":"05/12/2017","description":"All that was expected","name":"Very pleasant","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,5],"ratingImageUrl":null,"score":"5.0","tripType":"family","trust":"trust"},{"author":"Pramod","avatar":null,"date":"03/12/2017","description":"This is my second time I am staying here. Very good staff, property is neat, clean & well maintained.","name":"Superb","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,3],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Mcg N.","avatar":null,"date":"30/11/2017","description":"Comfortable room friendly and helpful staff, excellent location.","name":"Straightforward and enjoyable.","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,30],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"M. H.","avatar":null,"date":"11/11/2017","description":"Hotel room was clean\nGood internet connection\nHelpful concierge staff","name":"Very satisfied","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-13T12:00:00+0000","text":"Dear Mr. Mohamed Ali H.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,11],"ratingImageUrl":null,"score":"4.5","tripType":"single","trust":"trust"},{"author":"Silvester S.","avatar":null,"date":"07/11/2017","description":"Good enough, the palce is clean and quite well provided. Tha hotel is in an old building, though. Location is ok. So, wuite satisfactory for the given price.","name":"Mr.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-07T12:00:00+0000","text":"Dear Mr. Silvester S.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,7],"ratingImageUrl":null,"score":"3.5","tripType":"couple","trust":"trust"},{"author":"B.","avatar":null,"date":"06/11/2017","description":"The hotel is in a very good location. The room was comfortable. \nGood experience without a "Wow!" factor.","name":"It was ok.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-07T12:00:00+0000","text":"Dear Mr. B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,6],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":"Michael S.","avatar":null,"date":"31/10/2017","description":"I been using this hotel on a fairly regular basis for the past 11 years and have always found the hotel to be very good and the staff friendly and very efficient. As I checked out at the end of my last stay in October I made an another booking for a stay 6 weeks further on at the end of November / early December, imagine how annoyed I was when I return home and check my emails for the confirmation to find that the price had increased by 25 CHF, on checking the online price for the same date and room type I found it was 45 CHF less, a further insult. I have emailed the hotel and asked for an explanation, however, I'm not satisfied with their answer. In all my years of staying in hotels I have never encountered such a questionable pricing system, of course this may be a genuine error so I hope the company will do the right thing and rectify the pricing thus restoring my faith in the Mercure brand.","name":"Normal good service and nice clean rooms.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-01T12:00:00+0000","text":"Dear Mr. s.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nOur rates are dynamic and can change any moment. We have a flexibel and a prepaid rate. \nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,10,31],"ratingImageUrl":null,"score":"3.5","tripType":"family","trust":"trust"},{"author":"David T.","avatar":null,"date":"22/10/2017","description":"Most enjoyable","name":"David T.","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-10-23T12:00:00+0000","text":"Dear Mr. T.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Stoller Zurich. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,10,22],"ratingImageUrl":null,"score":"5.0","tripType":"family","trust":"trust"},{"author":"Don","avatar":null,"date":"21/10/2017","description":"The hotel was very nice. Had to wait for staff several times since not at front desk. Off doing things. No big deal. Parking situation not ideal and not clear.","name":"waited on staff","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-10-22T12:00:00+0000","text":"Dear Mr. K.,\n\nThank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nOur rates are very competitive a room price of CHF 91.-- (70/100 price/value is not offered in Zurich. The Ibis Budget at the Airport sells rooms at ca CHF 95.-- per nigth.\nHotel garage and parking is CHF 30.-- per day. Public garage CHF 48.-- per day.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\nWerner Stoller\nStoller Zürich AG","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,10,21],"ratingImageUrl":null,"score":"4.0","tripType":"couple","trust":"trust"}],"tripLargeImg":"https://www.tripadvisor.com/img/cdsi/img2/awards/CERTIFICATE_OF_EXCELLENCE_2017_en_US_large-19949-5.jpg","tripSmallImg":"https://www.tripadvisor.com/img/cdsi/img2/awards/CERTIFICATE_OF_EXCELLENCE_v2_small-19949-5.jpg","tripAwardYear":"2017"},"nearHotels":[{"description":null,"name":"ibis budget Zurich City 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