Complaint Desk: Consumer helptag:blog.oregonlive.com,2014:/complaintdesk/26652012-07-14T22:30:00ZOregon consumer issues & complaints - The Oregonian's Laura Gunderson - OregonLive.comMovable Type Enterprise 4.29-advanceThe Desk: DirecTV offers consolation credit tag:blog.oregonlive.com,2012:/complaintdesk//2665.86809872012-07-14T22:30:00Z2012-07-14T22:17:06ZMany DirecTV customers have been in a snit since Tuesday after a boardroom brawl between the provider and programmer Viacom flipped the switch on 18 channels, including popular MTV, Nickelodeon, VH1 and Comedy Central. Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Many DirecTV customers have been in a snit since Tuesday after a boardroom brawl between the provider and programmer Viacom flipped the switch on 18 channels, including popular MTV, Nickelodeon, VH1 and Comedy Central.
Small print on Enterprise car rental deal has costly consequences tag:blog.oregonlive.com,2011:/complaintdesk//2665.6515247.201106201248302011-06-18T15:00:00Z2011-06-20T19:48:30ZRental cars remain your responsibility until a rental agency employee checks the cars for dents or scratches.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Rental cars remain your responsibility until a rental agency employee checks the cars for dents or scratches.
When customers receive something different than they thought, who pays for the fix?tag:blog.oregonlive.com,2011:/complaintdesk//2665.6474190.201106130816302011-06-11T14:00:00Z2011-06-13T15:16:30ZA customer is frustrated by an order in a color different than expected. Parr Cabinet Outlet says it's done all it can to make up for the difference.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
A customer is frustrated by an order in a color different than expected. Parr Cabinet Outlet says it's done all it can to make up for the difference.
Cricket outage Wednesday leaves some without services Fridaytag:blog.oregonlive.com,2011:/complaintdesk//2665.64741342011-06-11T00:06:55Z2011-06-11T00:12:24ZFix your phone by taking out battery briefly and then replacingLaura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Fix your phone by taking out battery briefly and then replacing
Warranties fall flat on no-shot espresso maker tag:blog.oregonlive.com,2011:/complaintdesk//2665.6391275.201105280953352011-05-28T13:00:00Z2011-05-28T16:53:35ZConsumer frustrated when a warranty's "replacement" is nearly $300 less than the price she paid for the rarely-working item.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Consumer frustrated when a warranty's "replacement" is nearly $300 less than the price she paid for the rarely-working item.
Salem woman loses $2,500 in mystery shopper scamtag:blog.oregonlive.com,2011:/complaintdesk//2665.6325423.201105180944402011-05-18T13:00:00Z2011-05-18T16:44:40ZPolice warn that consumers should always be skeptical of sending money to strangers through Western Union.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Police warn that consumers should always be skeptical of sending money to strangers through Western Union.
Phantom calls haunt CenturyLink customertag:blog.oregonlive.com,2011:/complaintdesk//2665.6303528.201105141625532011-05-14T22:00:00Z2011-05-14T23:25:53ZThe 4-1-1 on strange phone bill charges Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
The 4-1-1 on strange phone bill charges
Shopper frustrated when Safeway turns away food stamp userstag:blog.oregonlive.com,2011:/complaintdesk//2665.6158288.201104231532552011-04-23T21:00:00Z2011-04-23T22:32:55ZWhen computers go down, retailers typically use forms and the phone to help customers using the food stamp program. Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
When computers go down, retailers typically use forms and the phone to help customers using the food stamp program.
eBay briefly levies $420,968 in fees and more Signet Financial complaintstag:blog.oregonlive.com,2011:/complaintdesk//2665.6118393.201104151823142011-04-16T14:30:00Z2011-04-16T01:23:14ZA local eBay seller prices a fraudulent item at $21 million to discourage buyers, yet the iPad is bought anywayLaura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
A local eBay seller prices a fraudulent item at $21 million to discourage buyers, yet the iPad is bought anyway
Signet Financial Group leaves Oregon car buyers wondering about their refunds tag:blog.oregonlive.com,2011:/complaintdesk//2665.6075945.201104141158492011-04-09T14:00:00Z2011-04-14T18:58:49ZSignet Financial attract's attention from the attorney general's office after consumers look to recoup thousands from unused extended warranties.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Signet Financial attract's attention from the attorney general's office after consumers look to recoup thousands from unused extended warranties.
BBB offers resources to clear out your mailboxtag:blog.oregonlive.com,2011:/complaintdesk//2665.6075390.201104101949042011-04-11T15:00:00Z2011-04-11T02:49:04ZLimit unwanted mail and shred the stuff you've already got during an upcoming event in Beaverton.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Limit unwanted mail and shred the stuff you've already got during an upcoming event in Beaverton.
AG John Kroger reaches deal with Allied Interstatetag:blog.oregonlive.com,2011:/complaintdesk//2665.60749932011-04-08T22:54:20Z2011-04-08T23:12:46ZThe Minnesota-based debt collector agrees to pay $90,000 and change its practicesLaura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
The Minnesota-based debt collector agrees to pay $90,000 and change its practices
Some iTunes ringtones are useless on iPhones, yet still for saletag:blog.oregonlive.com,2011:/complaintdesk//2665.5947408.201103200655402011-03-19T16:00:00Z2011-03-20T13:55:40ZRingtones bought on desktop iTunes can't be used unless they're converted; some converters cost moreLaura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Ringtones bought on desktop iTunes can't be used unless they're converted; some converters cost more
Does top price guarantee top customer service? tag:blog.oregonlive.com,2011:/complaintdesk//2665.5864654.201103051407412011-03-05T17:30:00Z2011-03-05T22:07:41ZNo matter what you're buying -- be it a high-end watch or appliances -- when you pay a lot of money, you expect service to match. Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
No matter what you're buying -- be it a high-end watch or appliances -- when you pay a lot of money, you expect service to match.
The Desk: Public Storage locks out family after daughter diestag:blog.oregonlive.com,2011:/complaintdesk//2665.5816423.201102252208562011-02-27T01:00:00Z2011-02-26T06:08:56ZBe sure you know what will happen to your storage unit and your stuff if you die.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Be sure you know what will happen to your storage unit and your stuff if you die.
Golf-bag overcharge finally addressed tag:blog.oregonlive.com,2011:/complaintdesk//2665.5772947.201102211321322011-02-19T15:30:00Z2011-02-21T21:21:32ZComplaint Desk: After going 'round and 'round with Lufthansa, a refund check is in the works. Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Complaint Desk: After going 'round and 'round with Lufthansa, a refund check is in the works.
Oregon Lottery game Emerald 8's leaves consumers ruby-facedtag:blog.oregonlive.com,2011:/complaintdesk//2665.56384892011-01-30T06:01:00Z2011-01-30T07:06:24ZAt least 20 consumers were confused by a new Oregon Lottery game that everyone agrees needed better instructionsLaura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
At least 20 consumers were confused by a new Oregon Lottery game that everyone agrees needed better instructions
Price tag, receipt make for happier returns tag:blog.oregonlive.com,2011:/complaintdesk//2665.5487237.201101041224592011-01-01T17:00:00Z2011-01-04T20:24:59ZComplaint Desk: One man finds a holiday sweater harder to return than anticipated. Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Complaint Desk: One man finds a holiday sweater harder to return than anticipated.
For consumers, it's been a year of good, bad, missing in action tag:blog.oregonlive.com,2010:/complaintdesk//2665.5453260.201012260745422010-12-25T15:00:00Z2010-12-26T15:45:42ZHere are some award-winning moments, at least as far as The Desk is concerned. Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Here are some award-winning moments, at least as far as The Desk is concerned.
Deal with Moving Connections ends Beaverton woman's moving nightmare tag:blog.oregonlive.com,2010:/complaintdesk//2665.5306774.201011202239342010-11-20T16:00:22Z2010-11-21T06:39:34ZMany readers of The Desk found the recent story of Meg Jensen and her nightmare move rather moving. Several callers, including Andy, offered to give Jensen $1,000.Laura Gunderson | lgunderson@oregonian.comhttp://connect.oregonlive.com/user/lgunders/index.html
Many readers of The Desk found the recent story of Meg Jensen and her nightmare move rather moving. Several callers, including Andy, offered to give Jensen $1,000.