The vision Salesforce has for market-facing engagement is the right one: Tear down data, app, and user experience silos between marketing, sales, operations, and support. But does their cloud measure up to this vision yet?

Since moving its back-end systems to enable the interactions with cloud, data, mobile, and social, Apollo Group has been able to bring a personalised teaching experience to online learning for its students.

One quarter of APAC businesses have invested in big data, according to a research report just released by Gartner. Customer experience use cases are top priority, especially in financial services and retail — a trend that's reflected in Australia.

The world's largest social network suffered a "sophisticated attack" last month, apparently caused by a Java zero-day exploit that has since been fixed, but there is "no evidence" that user data was compromised.