Check to see if it's warped (bent). Just got mine for Christmas and it's warped in the middle and the side of the screen are white from being slightly stretched. I tried to return it but Apple says it's been misused or accidently damaged and will NOT replace it or repair it. I've been extremely careful with it and read a few blogs about the ipod touch 5 warping...if yours is warped please complaint to Apple....they said there would be a recall only if many people complained....PLEASE CALL...there's power in numbers!!