Description
Get your lounge on in style and comfort with the Remissa Sofa. This modular-style sofa sits deep and combines clean, modern lines with essential details, like plush down cushions. Configure your own perfect seating solution by adding the Remissa Single Chair and Ottoman.

SHIPPING

Products in stock and ready to ship typically take 2-7 days to leave the warehouse.

SMALL PARCELS

For smaller items, we will ship via Fedex Ground/Home Delivery with no signature required. This can take between 2-7 business days in transit from the time the item leaves the warehouse. Front Entrance of Building Delivery is available as standard shipping upon check-out (package is typically delivered to main entrance, but the decision will ultimately be at the discretion of the delivery carrier)

LARGE PARCELS

Large parcels include sofas, armchairs and etc. Deliveries will be completed by Fedex or UPS with a signature required. Front Entrance of Building Delivery is available as standard shipping upon check-out (package is typically delivered to main entrance, but the decision will ultimately be at the discretion of the delivery carrier).

For an extra fee of only $99, we also offer customers 'Inside Delivery & Assembly' as an upgraded shipping option. This includes delivery inside your residence to the room you choose and carrying the product up one flight of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us. The shipper will unpack the product, provide light setup that requires basic tools, and haul away all original packaging.

Note: If you live in an apartment above the first floor of a building, we highly recommend upgrading to 'Inside Delivery & Assembly'.

DELIVERY

Once your order arrives in your area, a representative from the delivery agent will call you to arrange a delivery appointment for a 4-hour window on a Monday-Friday between 9am to 5pm. Please note that our shippers charge a rescheduling fee of $99 for any delivery appointments that are changed after booking. An adult must be present for acceptance.

Please provide any special delivery, building instructions or restrictions (loading dock, certificate of insurance, etc) upon ordering so that we can provide the best delivery and customer service possible. This includes measuring doorways, hallways, freight elevators, etc to make sure the item will fit into your home. If it does not fit, you will be responsible for return shipping or local warehousing fees.

WHERE DO WE SHIP?

We do not ship to Alaska, Hawaii, Canada or any non-US locations. We also do not ship to PO Boxes or APO addresses.

RETURN POLICY

Your satisfaction is very important to us and we want you to be pleased with your purchase. If you order something from us and you don't absolutely love it out of the box, rest assured that you can return most items to us within 90 days of delivery for a refund.

To return an item, start by sending us a request using our Contact Form. Include your order number and email or last name so that we can better assist you. For more detailed instructions about our return policy, and to find out what exclusions apply to returns, please continue reading below.

DEFECTIVE OR DAMAGED ITEMS

If we made a mistake, we'll take care of it. If you received a defective or damaged product, please let us know within 48 hours of delivery. If the item is still available, we will replace the item. If you decide on returning a defective or damaged item without a replacement, we understand too. In both cases, don't worry - shipping charges are on us, both for the returned item and the replacement.

STANDARD RETURNS

Our return policy covers returns of most products in new or “like new” condition up to 90 days after delivery. On accessory items (including pillows, throws and blankets), you have up to 14 days after delivery for returns. We do not accept returns on any product that is modified, damaged, soiled or excessively used.

For returns requested within 14 days of delivery, you will be eligible to receive a full item refund including the original shipping charges paid. If you decided you don’t like what you ordered after 14 days of delivery, you will be eligible to receive a full item refund – original shipping charges paid will not be refunded and you will be responsible for the shipping charge on the returned item.

You will not be charged any restocking fees on standard returns. The dollar value of any offer/promo code used will not be refunded. To receive a full item refund, the returned product must arrive at our warehouse in its original condition. We ask that you place the returned item in its original packaging. If the original packaging has been discarded, don’t worry – we will still accept the return, simply let us know on the return request so that we can coordinate special arrangements at pickup. Depending on the item and its condition, an additional service charge may apply at the time of item pick-up.

EXCHANGES

If you have changed your mind on a product purchased, we’re more than happy to help you order another product if your original order has not already shipped. Unfortunately, exchanges for delivered furniture items are not allowed.

STILL NEED HELP?

We are here to answer any additional questions. To reach our Customer Service department, send us a request using our Contact Form or call us anytime M-F 8:30-5:00 PM (PST) at 323-701-0841.