I had recently upgraded my plan to include the free streaming for Netflix, Stan etc.

During the month I have been monitoring my data usage because I had continiously received txt msgs advising I had been topped up with extra GB's.Throughout the month my usage had been used up by Silverlight which was more than 60% of my data usage.

I have tried to speaking to people a number of times through the online chat & they have all advised me that I will not be billed since it is included in my plan & that I will have to wait until I receive my bill to have a 'better' look at what my usage is. Now that I've received my bill, I have been charged an extra $200!!!

I've tried to speak with the online chat people again and they were not helpful at all. They just continously repeated that I will be charged for Silverlight streaming because it was not part of my plan.. And they did not answer my question as to WHY I was getting charged when all I had used were the Stan & Netflix app directly from my phone!!

Can someone please tell me what the hell Silverlight is? All I've been doing is streaming from the apps that are 'supposedly' included in my plan and now I can't use simply because I'm afraid I'll be overcharged again!! I am also refusing to pay my bill until someone concludes this issue..

Hey @AROSAS - @petergdownload asks some good questions here, are you able to answer these for us? Alternatively, send your details through via private message so we can take a look.

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You can verify whether Netflix is being metered, because it turns up under "Other Usage"

There are permutations of software that can end up making the data metered, and it is generally up to you to work out whether you are being successful. There are accounts where Netflix is metered, due to a fault in the account.

Unfortunately Optus chat rarely tells you the truth. You must always get a transcript or order number.

This is a great breakdown! Thanks for showing me this - I've always just been monitoring via the app on my phone but will now make the extra effort to track my usage on the computer for this proper breakdown. However, it only shows the breakdown of this current billing cycle and not the previous months bill.

To check if unmetered works, you just watch Netflix/Stan/iView for a few minutes, write down the time you watched it, and then wait the usual 17 hours, for the usage details to turn up. Look for the data with $0.00 next to it.

For a first test, use your PC via wifi to your phone or modem to watch iView. Use Chrome browser. Silverlight plugin could be doing something wonky with Optus DNS. The theory is that you need to download from the Optus cache, for the data to be free. Chromecast has a problem of using Google DNS and wrecking it up.

It's not clear whether you are using Netflix or Stan. I have only used Netflix and iView. It could be more of a Stan issue.