Australian passport holders who were born overseas, or had parents born overseas, are being asked to prove their citizenship again when renewing their passport.

ABC Radio has spoken with a number of people who have had to apply for a citizenship certificate, even though they've held multiple Australian passports and renewed them easily in the past.

The additional time involved in processing citizenship certificate applications has meant some people have cancelled pre-booked holidays because they could not renew their passports in time.

The Department of Foreign Affairs and Trade said "long-standing law requires DFAT to be satisfied of a person's citizenship before issuing a passport, including each time it issues a new passport to a person with a current or expired passport".

The ABC has sought to clarify when the policy was implemented or whether its enforcement has been ramped up in recent times.

Victorian resident Alice Mayor was born in Bombay in 1969 to an Australian-born couple who were working in India at the time.

Her parents registered her birth at the Australian Trade Commissioner's Office and she was added to her mother's passport.

Ms Mayor moved to Australia when she was five months old and has lived here for 48 years.

She has held three Australian passports in the intervening years and travelled abroad with no problem, but when she tried to renew her expired passport this year she was told she must provide evidence of her citizenship.

Her father Chris Mayor, who is about to turn 90, told ABC Melbourne's Ali Moore they were advised that simply having held an Australian passport in the past was not sufficient.

The delay meant the family had to cancel an expensive and much-anticipated trip to Europe.

"There was a window in their busy lives, my two daughters, when they wanted to go to Europe and they invited me ... to go with them which I was very touched by," he said.

"But we had to cancel everything because when [Alice] tried to get her new passport they said you have got to prove your citizenship.

"She was a citizen by descent from her two Australian parents and they said it would take anything from two to four months to get all that processed.

"We'd made all the arrangements, airlines, B&Bs, car rental, insurance, everything — and we had to cancel because there was no way Ali could get her passport in time."

Mr Mayor said the Australian Passport Office told the family they could not use her previous passport application.

"She feels humiliated by this attitude of the Government questioning her citizenship," he said.

"Her great-great-grandfather was the acting premier of Queensland who was part of federation.

"She pays tax, she's got Medicare, everything. She's lived here for 48 years. She came when she was five months old. There's never been a question."

Travel plans in jeopardy

Her story is not unusual, with many listeners in both Sydney and Melbourne sharing their stories of frustration at having to prove their citizenship again, despite renewing passports easily in the past.

Rose in Geelong has booked an overseas trip departing in August but those plans are now in jeopardy.

She came to Australia with her parents when she was 10 months old and was listed on their naturalisation paperwork, which was sufficient for her to obtain her original passport.

But this time around she was told that paperwork "is no longer applicable".

"When I went to apply they said I had to get my Australian citizenship papers," she said.

"I applied four months ago to get my Australian citizenship certificate and I'm still waiting."

'We don't know where to start'

Another listener said her adopted son, one of two adopted children who were born overseas, is serving in the Army.

"He applied for a civilian passport to travel overseas, his application was rejected because he did not have a citizenship certificate. It took me from October to March to get their certificates," the listener said.

"My children can both vote and have had healthcare cards and previous passports. They pay tax.

"My son could be sent off to protect our country but they would not give him a civilian passport."

Peta in Rosebud said her husband was born in Bangladesh and the process of proving his Australian citizenship had been traumatic.

"Thank you for talking about this because it has been so upsetting and isolating and no-one's known about it," she said.

"He was adopted when he was a child, so at that stage he was given an Australian birth certificate and that has always been usable and it's been fine."

She said they learned about the requirements 18 months ago but were yet to start the citizenship certificate application process.

"We're now at the stage where if we want to go anywhere and get a new passport, he has to apply for citizenship and we can't even work out which form he has to use to apply because it has all changed," she said.

"The rules for international adoptions have changed since the '80s and we don't even really know where to start."

'Must be satisfied of citizenship'

A DFAT spokesperson said: "Where citizenship is hard to establish for any reason, DFAT asks the applicant to obtain evidence from the Department of Home Affairs. Home Affairs is the government agency responsible for establishing whether a person is an Australian citizen."

"Given the personal circumstances of applicants vary, the Australian Passport Office encourages all passport applicants with questions to contact the Australian Passport Information Service to discuss application requirements."

The spokesperson said the documents required to prove citizenship varied depending on factors such as:

whether the person was born before August 20, 1986

whether a period of permanent residency is part of the person's claim to citizenship

whether the person was born in Australia or overseas

whether the person was born in a current or former external territory.

A spokesperson for Citizenship Minister Alan Tudge said people needed to apply for evidence of citizenship if they did not have or could not find their citizenship certificate.

In June, 90 per cent of citizenship applications were processed within 44 days with an additional 10 days allowed for printing and postage.

Since the airing of the gut-wrenching documentary Leaving Neverland, many of us have wrestled with an uncomfortable, yet essential question: given everything we know, can we continue listening to Michael Jackson's music?