Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips, a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

If you're an author or publisher, you've come to the right place. BookBuzzr provides one of the most comprehensive set of book-marketing technologies and services in the world. We're constantly adding new features in a race with ourselves to build technologies that will help your books fly out of book-stores.