Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.

Features:

Scheduling

Supplier Management

Batch Permissions & Access

Multi-User

Project Management

Third-Party Plugins/Add-Ons

Calendar Management

External Integrations

2-Factor Authentication

Customer Management

Dashboard

Notifications

Google Apps Integration

API

Chat

Task Scheduling/Tracking

Timesheets

Email Integration

Features:

API

Chat

Features:

Chat

Dashboard

Notifications

Google Apps Integration

Data Import

Contact Management

Third-Party Plugins/Add-Ons

External Integrations

API

Multi-User

Summary:

Multi Channel Help Desk

Multi Brand Help Desk

Ticket Billing

Task Management

Help Desk Gamification and more..

Workflow Management

SLA and Escalation

Blabby - Staff Collaboration

Incident Management

Knowledgebase Management

Summary:

Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.