I ordered 3 items at the beginning of August. Mid august the money for ONE item finally went off my card and a week later ONE item arrived.

Heard nothing else about the other two items until the beginning of September when the money for ONE of the items went off the card a week and a half later it finally arrived. Ridiculous, I've cancelled the other item. It would be quicker for me to board a bloody plane to Sweden and pick it up myself!

I am still waiting for an order i made in August have phoned twice and they made up some shite excuses and said they had sorted it but still no order. Have given up, there is one down the road from work when i went in the stuff was such crap quality that i don't want it now anyway.

The thing is, I regularly order from Next who deliver items without fail the next day (even if I order on a whim last minute at 8.30pm it will be delivered the next day) so I can't help but compare. When you're used to such good service, H&M seem like a joke.