Patient experience

Patients deserve high quality and safe care which meets their needs.

We can work with you to design a project to learn from patients' experiences and make recommendations for how to implement improvements. Recent and current projects include:

Meals in hospitals

This project examined people's experiences of the in-patient food, drink and meal service while in hospital. Taking a patient-centred view, we produced a series of recommendations for food service providers and hospitals to help ensure patients are getting what they want and need.

Transforming the cycle of cancer care

The Patients Association and Bristol-Myers Squibb are working alongside experts and patients from across the cancer space to identify new models of service delivery, showcase best practice, and provide real improvements in patient care.

Care Home Charter

Our survey of medicines-related care of residents with dysphagia in care homes found as many as 50% of residents were affected by swallowing difficulties. This can make tablets difficult or even impossible to swallow. Despite the high numbers affected, we found only 10% of homes surveyed had specific protocol to guide staff in administering medication to people with dysphagia and only 20% had arranged training in this important area.

Care Academy

We have developed The Care Academy in partnership with Waltham Forest CCG and Leyton Sixth Form College. It offers a unique opportunity for students who want to enter a health or social care profession to gain real work experience in a care home setting whilst also supporting the care home residents with additional 1:1 support. The academy has been designed to help students develop the necessary skills, values and ethics that are at the heart of becoming a nurse or health professional. It is practical, dynamic and will thoroughly prepare students for a degree in nursing.

Work with us

If you would like to engage with patients to improve their experience of health or social care, we can design a project with you. For more information please contactHeather Eardley, Head of Projects and Partnershipson [email protected]or07872 633 189.