Frequently Asked Questions

Frequently Asked Questions

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About

CIT Electronics is a leading electronics wholesaler selling thousands of devices daily, including but not limited to previously owned cell phones, tablets, and MP3 players. We provide customers with daily inventory updates and competitive pricing and ship within 24 hours, Monday through Friday.

CIT supports hundreds of buyers of used electronic devices around the globe who regularly secure large quantities from our reliable inventory and in turn sell those same devices to their customers. Our relentless commitment to provide customers with quality products is to serve one purpose only: help their business grow.

We want to make sure your experience with CIT is outstanding. We have had customers receive correspondence from individuals posing as CIT Employees. You can ask your sales representative to verify that you are communicating with a genuine CIT Electronics employee.

R2 Certification is the electronics recycling industry's leading standard. Each provision of the R2 standard is designed to help ensure the quality, transparency, and environmental and social responsibility of R2 certified electronics recycling facilities. R2 is consistent with ANSI essential requirements.

Canceling an order represents a great cost to CIT. There's the labor involved in packing your order but also the opportunity cost to us for not being able to sell it to someone else. Consequently, we charge 15% of the invoice whichever is greater on any canceled order.

Payment is considered late if it has not been received via wire transfer or PayPal at least five (5) business days from the date of the invoice. On the sixth day a 1% fee per day (maximum of $50/day) will be added to the invoice for each day payment is late. Furnishing confirmation of payment through a copy of a bank statement or receipt within this 5-day period will allow funds to be received on the sixth day without a fee. However, any balance will be charged a 1% fee if the payment has not been received before the seventh day regardless of whether a receipt was provided.

A late fee of $50 or 1%, whichever is lower, is applied per day until payment is made (or the order is cancelled). If a partial payment is made, then the penalty only applies to the outstanding amount owed.

If a customer has two (2) late payments within a 90-day period, they will be required to pre-pay for any future order. However, pre-payments will no longer be required after five (5) consecutive pre-paid orders have been successfully processed. Later, if the customer again is late with two (2) payments within a 90-day period, this penalty will be repeated.

Product

All data has been erased and the devices have been reset to their factory settings. Customers will see on our inventory sheet the classifications of product we carry and which tests have been performed and passed.

CIT receives devices from multiple long-term partners. On the average, 50% of devices arrive at CIT with backs and/or batteries intact. This means some orders can have 100% back and battery and some orders may have 0% back and battery. CIT does not remove any backs or batteries before shipping devices to our customers. We sell devices as we receive them.

Upon request, we can accommodate if a customer would like devices to have back and battery. This is subject to device back and battery availability.

A small increase in price will apply for back and battery requests:

10% of the value of the devices

MINIMUM $1 for back and $2 for battery

MAXIMUM $2 for back and $4 for battery

Devices worth less than $10 have a lower minimum of $1.50 for both back and battery

Example:A $20 phone with back and battery costs $3 extra.A $100 phone with back and battery costs $6 extra.

We do not test the ESN or IMEI of the devices. Consequently, we do not know if they are clear or not clear. The ESN status varies greatly by carrier. If you're new to the industry, talk to your sales manager for assistance.

Returns

For the quickest response, please contact your sales representative. If an issue has arisen regarding something that CIT tests for, notification of the problem must be reported to CIT by email within 10 days of receipt. In the event you discover an issue CIT does not test for, returns or credit are not accepted.

Ground
1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.
Delivery is by the end of the business day. Monday–Friday.

Home Delivery
1–5 business days within the contiguous U.S., 3−7 business days to and from Alaska and Hawaii.
Delivery is between 9 a.m. and 8 p.m. Tuesday−Saturday.

First Overnight
Next-business-day delivery by 8, 8:30, 9 or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or 2 p.m. to additional extended areas, depending on destination ZIP code.
Monday–Friday, with Saturday pickup and delivery available in many areas for an additional charge.

Priority Overnight
Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays.
Delivery is Monday–Friday, with Saturday pickup and delivery also available for an additional charge.

Standard Overnight
Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences.
Delivery is Monday–Friday, with Saturday pickup available in many areas for an additional charge.

2 Day A.M.
Second-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon to rural areas.
Monday–Friday, with Saturday pickup available in many areas for an additional charge.

2 Day
By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).
Delivery is Monday–Friday, with Saturday pickup and delivery available in many areas for an additional charge.

Express Saver (3 Day)
Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days.
Delivery Monday–Friday, with Saturday pickup available in many areas for an additional charge.
Not Available for Alaska and Hawaii customers

Ground
Day-definite delivery typically in one to five days
All 50 states and Puerto Rico

Next Day Air Early
Next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states. Additional extended delivery locations are guaranteed up to 2:00 p.m.
Optional Saturday pickup and delivery available in selected locations.

Next Day Air
Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii

2nd Day Air A.M.
Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations
Available to the 48 contiguous states to destinations where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon

2nd Day Air
Delivery by the end of the second business day
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii

3 Day Select
Delivery by the end of the third business day
The 48 contiguous states

USPS (USA)

Priority Mail (Flat Rate)
1-3 Business Days

Priority Mail Express
Fastest domestic service (overnight), with limited exceptions, available 365 days a year

Due to some lost packages during the 2016 year, it has been made evident that the sender (CIT) and receiver (you) would both benefit if shipment insurance were available. Shipment protection will protect your purchase and ensure that if any disagreement arises over the responsibility of a lost or damaged package, you will be 100% protected and not lose money.

FedEx charges 1% of the shipment value as insurance. CIT wants to provide you greater savings and will split the 1% for shipment insurance. This means an additional .5% of the shipment value will be added to the invoice in order to cover insurance charges.

There are other shipment protection options available, and information about how to opt-out of shipment protection, in our Guide to Shipment Protection.

Terms & Privacy

CIT Electronics Privacy Policy

Updated 5 June, 2018

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from citelectronics.com (the “Site”) or any subdomain of citelectronics.com (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

- "User Data" is collected when an account is created and includes your name, shipping address, email address, phone number, and customer sign up data. Your data is only available to specific CIT employees and is used to provide an enhanced user experience on our website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.” Payment information of any kind is handled through PayPal and is not saved or recorded for any reason.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We do not for any reason sell your information or share it with other entities (except as outlined under 'Sharing your personal information').

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We do not show advertisements for other organizations or entities, and thereby do not share your information with other organizations or entities (except as outlined under 'Sharing your personal information').

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

Questions about the Privacy Policy should be sent to us at hello@citelectronics.com.

CIT Electronics Terms of Service

Updated 5 June, 2018

OVERVIEW

This website is operated by CIT Electronics. Throughout the site, the terms “we”, “us” and “our” refer to CIT Electronics. CIT Electronics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall CIT Electronics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless CIT Electronics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 520 S 850 E, Lehi, UT, 84043, United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@citelectronics.com.