A verification code has been sent to you. Enter it below to continue.

All reviewers have been verified to have contacted this dealer –
Learn More

Show older dealer reviews 3

CarGurushttps://www.cargurus.com

Jim

Jul 28, 2014

Still don't know the color of the car; contacted on home phone number, that I didn't give out, leaving me a message on some truck deal that the dealership was running--with no mention of the vehicle we contacted them about; no reply via email at all with requested information on the vehicle; used their after-hours info chat, which was a joke, asking info about the vehicle, and all the other side of the chat wanted was name, phone, and financing info (told we were paying cash and it asked the same quesitons again). Three words, wast of time!

Response from Al West Nissan:

I empathize with your frustration. I wanted to thank you for the feedback. We've created an entire customer service team to handle questions and get customers the information they are seeking. If we can help you with any of your future car needs let us know!

CarGurushttps://www.cargurus.com

Jacob

Feb 9, 2014

They dance around your questions never give answers and won't
leave you alone no matter what, and don't even think about giving
them your phone number, you'd think they'd give up after not
answering their calls for a while, however, I'm starting to lose hope of
that... Good luck to you if you chose to do work with them. Oh and
one last thing, not as important but worth mentioning, when you
email them, someone will email you back when you reply someone
else will respond, and before you know if you've talked to the entire
dealership and no one there knows your name or what car you want,
or anything about you or your situation. Horrible horrible horrible
customer service.

Response from Al West Nissan:

We wanted to thank you for the feedback! We now have a dedicated team to get customers like you the information they are seeking. We've also improved communication within the dealership so that when you tell one person information everyone is on the same page. If we can help you with any of your future car needs please call 573-341-3000!

CarGurushttps://www.cargurus.com

James

May 3, 2012

Had a bad experience several years ago with this dealer. I was lied to and treated poorly. I thought they might want another shot so I emailed them about the trouble I had and I got no response.

Response from Al West Nissan:

I'm sorry you had a bad experience several years ago. We strive to treat every customer with respect and honesty and it sounds like you did not feel like you got that treatment. If we can help you with any of your future car needs please call 573-341-3000!