With Quadient Inspire you will get entitled to move brands from
segment marketing to customer journey marketing. Our customer
journey solution helps to define business strategies for the year
and provides alignment between marketing, finance, IT & Sales. It
shows best opportunities and threats at the macro company level and
micro touchpoint level. Management can decide what to change on
processes or at the service given, based on wow and paint moments of
the customers. Our customer satisfaction measurement feature tracks
how these changes perform at company and touchpoint level.

Jenda Knoulich is one of the tribal members of Quadient's innovative Product Management Team. He stood at the birth of the Inspire product line and holds several patents. His passion is to help clients improve their customer service.