IPEMA Refunds and Returns Policy

IPEMAMembership/Certification Cancellation by Participant

Membership cancellations received within 30 days of joining may be eligible to receive a full refund less a $100.00 administrative fee. However, if a new member attends an event at the member pricing, the membership will be refunded less the administrative fee and the cost difference between the member and non-member event rates. Cancellations will be accepted via email or mail at admin@ipema.org, and must be received by the stated cancellation deadline. Cancellations received after the stated deadline will not be eligible for a refund. All refund requests must be made by the organization’s primary contact or credit card holder. Refund requests must include the name of the company and the name of the member. The above policies apply to all International Play Equipment Manufacturers Association (IPEMA) memberships unless otherwise noted in membership materials. Please read all individual materials thoroughly for any specific policies.

Certification cancellations received by IPEMA will be subject to the administrative fee paid, which is non-refundable. Monies paid to third parties, i.e. TÜV SÜD America, may be refundable depending upon those organizations policies. Cancellations of the certification process must be communicated to IPEMA at certification@ipema.org or by mail.

IPEMAEvent Cancellation Policy

Event Cancellation by IPEMA
IPEMA reserves the right to cancel an event due to low enrollment or other circumstances which would make the event nonviable. If IPEMA cancels an event, registrants will be offered a full refund, if payment was required. IPEMA is not responsible for individual expenses related to the event (i.e. hotel, flight, car rental, phone or computer charges, etc.).

Event Registration Cancellation by Participant
The deadline to receive a refund for your registration is 10 business days before the event. From the time of paid registration through the 10th business day before the event, attendees may elect to cancel their registration and receive a full refund less an administrative fee.

All refund requests must be made by the company or attendee, and will be accepted via email to admin@ipema.org or mail. Refund requests must be received by the stated cancellation deadline and must include the name of the company and attendee. Cancellations received after the stated deadline will not be eligible for a refund.

These above policies apply to all IPEMA events unless otherwise noted in event materials. Please read all individual event materials thoroughly for any specific policies, as most events list a specific cancellation date.

IPEMAGoods and Product Refund/Return Policy

All returns of goods and materials purchased directly from IPEMA require prior authorization. Shipping and handling charges are non-refundable; returns must be authorized by IPEMA within 30 days of the invoice date. Within thirty days of purchase, we will replace, substitute or repair, at our sole discretion, any product that is deemed defective.