Services

Transform your serving staff into your professional sales & service team, who can:

Serve differently by instantly building rapport with each guest, enhancing their experience by delivering the type of service each guest expects, which means great reviews, more repeat business, and more profit

Serve more guests in less time while providing exceptional service, affecting faster turns and higher sales per server

Sell more to more guests by offering the right things to the right guests

Condition your serving teams to make the connection between exceptional service, higher sales and increasing their income

Increase profit through your serving teams taking responsibility for making more money for your business and themselves. They will eliminate wasted steps, offer more to sell more, perform true Quality Checks, and become really proud of where they serve

Improve the effectiveness of Quality Checks, by servers changing their languageand by increasing their understanding of the objective

Gain reputation, frequency of repeat business and create opportunities for new referral business through existing guests, by reducing and effectively handling complaints and encouraging on-line testimonials & reviews. You will increase your return business and attract new socially-connected guests looking for amazing experiences and wanting to rave about their experience

Attract more and better recruits by building your reputation as a leader people want to work for in a company where servers make great money AND grow their skills to become exceptional

Eliminate the stress associated with recruiting, training & maintaining professional serving staff, allowing owners and managers the leverage they deserve to focus on overseeing operations rather than being controlled by them

“Train The Trainers” in order to accelerate performance of new recruits and elevate the growth and commitment of more experienced staff

Train new staff with specific goals & results, starting with the right mindset from day one, having them fully prepared before starting training, and conditioning servers who may have limited experience to become some of your best servers

Create a culture where managers and staff communicate with guests and each other more positively, effectively and productively

ABOUT US

Show me a restaurant with consistently exceptional service, and I’ll show you an owner or senior manager that cares, is a true leader and leads by example.
So many restaurants are missing great opportunities to not only provide exceptional service, but to enjoy greater profits in the process.