Case Studies

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expand_more Client achieves 4x growth with Bento.

Client achieves 4x growth with Bento.

The Problem

The client is a leader in the local hospitality industry by focusing on customer experience. Their processes were too complex and relied too much on paper and spreadsheets, most of which were out of sync from each other. To keep the customer experience high, they knew they needed a single, comprehensive solution instead of all the paper and dropbox files they were sharing.

The Solution

The client chose Bento Systems to help them simplify and streamline their entire operation. By working with the Bento team, the client was able to implement a comprehensive solution across the entire organization in weeks, not months.

The Result

By leveraging the Bento low-code, rapid solution development platform, their sales team was able to increase the amount of deals they can quote by 10x. More quotes means more closed deals, and that's exactly what happened. Since the sales team can produce accurate quotes, faster than the competition, the client has been able to grow from $2 Million in revenue to over $12 Million in just a few years, while keeping their staff headcount in check.

Sales team can produce 10x the amount of proposals.

Double-booking/over-booking problems have been eliminated.

Inventory usage is much closer to 100%.

Revenue growth of 4x. Staff growth of 1.2x.

expand_more Fractional COO Support

The Gideons International want to start a new project

The Problem

As one of the most recognizable names in the non-profit world, The Gideons International is always looking for ways to stay top of mind in their market. One of those initiatives, The Life Book, presented unique challenges. Their goal is to distribute small, engaging booklets of the Gospel designed for teens to youth groups around the United States.

As with most new projects, startup teams are small, resources are limited, and team members must perform multiple jobs during the workday as they prove the model. The founding team for The Life Book consisted of a writer (to produce the actual booklet), a marketing expert, and a small advisory board made up of stakeholders from the parent organization. Once the first version of the booklet was finished, attention then turned to rollout.

The need for operational excellence quickly became apparent as plans were made to begin distribution of the new booklet. Operational needs included:

Vendor procurement and management for printing.

Shipping supply chain management.

Web property creation.

Order processing system implementation.

Implement remote team management policies and best practices.

IT infrastructure leadership and project management.

The Solution

The Life Book founding team reached out to Bento to engage our Fractional COO & CTO services. After an initial analysis of the situation, a plan was put in place to offload their operational burdens to the Bento team. A supply chain for the new booklets was created using by coordinating printing, shipping, and fulfillment vendors. A web property designed to handle their unique ordering guidelines was designed along with the IT infrastructure to support it.

The Bento platform was used as the data repository for the entire organization, allowing easy access to order data, tracking of their printing and shipping projects, and automated communication with the fulfillment vendors. The entire organization was given a single system containing all of their critical information. The executive team now had immediate, real time access to their data, and the rest of the team could continue to work remotely because of the collaborative tools provided by Bento.

The Result

As a result of engaging the Bento Systems team's Fractional COO/CTO services, The Life Book was able to grow from 30,000 booklets distributed per year, to now over 5.5 Million booklets distributed per year. The executive team remains the same size as it did in the first year, and the support staff has only grown by a single person. We continue to engage with The Life Book team on a regular basis to offer insight, recommendations, and management of their IT projects.

A client contacted us with a data entry problem. Their team members were using different pieces of software to complete their daily work. Which meant team members were required to manually enter the same data into multiple systems. Not only were they losing money in valuable employee time, manual data entry mistakes were commonplace and resulted in inaccurate reports and lost productivity.

The Solution

The team at Bento Systems was able to implement a single, cross-team solution that allowed the same data to be used by multiple teams within the organization.

The Result

Since staff members no longer had to re-enter data from one system to another, data entry mistakes were eliminated. By eliminating data entry errors, team productivity skyrocketed. Team members no longer had to retype the same data so they were freed to do other work. No errors means no one has to go back and diagnose data consistency problems.

Eliminated manual data entry errors.

Team efficiency grew by over 50%.

expand_more Event planner needs tools to handle logistics.

Event planner needs tools to handle logistics.

The Problem

As the premier event planning company in their market, the client was facing challenges keeping inventory and people in order. With multiple events happening every weekend, spread across the city, their current workflows were too disorganized, which resulted in inventory and staffing problems. Double-booking staff was common along with over-utilization of resources. This resulted in last minute trips to the party planning store, and frantic calls to local staffing agencies to fill unforeseen gaps in staffing coverage. All of these errors are easy to spot with the right tools, but expensive to fix when missed.

The Solution

Bento was chosen to bring order to the chaos. By implementing the built in Inventory, Proposal, and Staffing apps, the client was able to gain real-time visibility into their inventory and staff resource usage. Since the applications were already available in the Bento Platform, the client was able to begin leveraging the tools within 2 weeks while others quoted over 6 months to implement.

The Result

The ability to leverage an integrated inventory system that can talk to the Proposal and Staffing tools, the client was able to eliminate their resource usage problems. Real-time inventory tracking allows staff members to get accurate feedback about the rooms and resources they are trying to book, while the staffing tool allows managers to see all needed shifts across the entire organization.

Tracking over 1,000's inventory items and 100's of custom packages and recipes.

Scheduling over 150 event staff across 10's of events every single week.

expand_more Client has a small, remote team to process orders in real time.

Client has a small, remote team to process orders in real time.

The Problem

The client is starting a new initiative within their larger organization. The new effort involves a small team (less than 15 people) that will be located across the United States. The team will be responsible for processing orders coming in from their web site, in near-realtime. The client needs a solution that is cloud-based, secure, and flexible enough to change quickly as the new initiative grows and pivots.

The Solution

By leveraging the Bento platform, the organization was able to quickly create an order processing workflow to test their idea. Once validated, the client was able to rely on the Bento platform to scale as their operation grew.

The Result

The new initiative now processes over 5.5 Million orders per year using a team of less than 15 people. They have also used the rapid solution development tools to create new order pipelines within hours not days or weeks. Giving the team the agility they need to test and validate new ideas as quick as they come up with them.

Scaled from 30,000 orders per year to over 5.5 Million.

Team size remained small during rapid order growth - under 15 employees.

Processed 1 Million orders in a single week during their peak season.

The client never worries about scalability of their order forms since the run on the Bento Platform.

Bento Systems are all built on our own custom Pagoda Framework. The Pagoda Framework is cloud-based, multi-tenant, and built to scale as your business grows.

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