Paying a penalty fare and information about objecting to a ticket inspection that was carried out on a U-Bahn, tram, bus or MVV regional bus

Ticket reimbursement, ticket fare confirmation

Booklet of 10 tickets and monthly tickets for all Park&Ride facilities as well as Park&Ride annual tickets with same term as the IsarCardAbo

Application forms for customer passes

Plastic sleeves for the IsarCard, IsarCard9Uhr and IsarCard60

Contact

Phone: +49 800 344 22 66 00 (toll free)

Telefax: 089/ 21 91 32 99

S-Bahn Customer Service Centre with Subscription Centre at the central station

Munich central station (Hauptbahnhof), Mezzanine of the S-Bahn station.

The S-Bahn Customer Service Centre at the central station (S-Bahn Kunden-Center Hauptbahnhof) offers information, advice and sells MVV tickets. Here you can also apply for an MVV season ticket sold at the schooling tariff.

Information, advice and sale of subscriptions for the IsarCard, IsarCard9Uhr and the IsarCard60

Issuance of customer passes sold at the schooling tariff

Information, advice and sale of the AboPlusCard (SubscriptionPlusCard)

Information about the IsarCardJob

Ticket reimbursement, ticket fare confirmation

Application forms for customer passes

Plastic sleeves for the IsarCard, IsarCard9Uhr and IsarCard60

BOB Customer Service Centre Munich Hauptbahnhof (central station)

In the central station (Hauptbahnhof), platforms 30 of the auxiliary train station (Flügelbahnhof)

Opening hours

Monday – Friday: 6.15 am - 6.30 pm

Saturday, Sunday and public holidays: 6.45 am - 3.30 pm

Services

Information and advice, MVV ticket sales, ticket fare confirmation

Application forms for customer passes

Plastic sleeves for the IsarCard, IsarCard9Uhr and IsarCard60

Information and advice, sale of BOB tickets

Deutsche Bahn tickets

Contact

BOB service hotline: +49 8024 99 71 71

Fax: +49 8024 99 71 11

Marienplatz

MVG Customer Service Centre Marienplatz

Mezzanine of the S- and U-Bahn stations

Opening hours

Monday – Friday: 8am - 8pm

Saturday: 9am - 4pm

Services

Information and advice, MVV ticket sales

Information, advice and sale of MVV subscriptions

Paying a penalty fare and information about objecting to a ticket inspection that was carried out on a U-Bahn, tram, bus or MVV regional bus

Ticket reimbursement, ticket fare confirmation

Issuance of customer passes sold at the schooling tariff

Booklet of 10 tickets and monthly tickets for all Park&Ride facilities as well as Park&Ride annual tickets with same term as the IsarCardAbo

Application forms for customer passes

Plastic sleeves for the IsarCard, IsarCard9Uhr and IsarCard60

Contact

Phone: +49 800 344 22 66 00 (toll free)

Service centre Ostbahnhof (Munich East train station)

S-Bahn Customer Service Centre at Ostbahnhof (Munich East Station)

The Munich S-Bahn has its own Customer Service Centre located in the DB Reisezentrum Ostbahnhof (German railway travel centre at Munich East Station) where you can get information on the S-Bahn services. The customer service advisers sell and provide information and advice on MVV tickets as well as customers passes sold at the schooling tariff.

Opening hours

Monday - Friday: 7 am - 8 pm

Saturday: 8 am - 6 pm

Sunday and public holidays: 8 am - 1 pm and 2 - 6 pm

Customer passes (schooling tariff) are available from Monday to Friday from 9 am to 6 pm

Services

Information and advice, sale of MVV tickets

Issuance of customer passes sold at the schooling tariff

Ticket reimbursement, ticket fare confirmation

Application forms for customer passes

Plastic sleeves for the IsarCard, IsarCard9Uhr and IsarCard60

Ticket machines

Ticket machines

Ticket machines are located at the stops/stations, in trams and on buses within the MVV network. Here is an overview of the devices currently in use and the types of tickets available.

Electronic ticket printer in the MVV regional bus

Questions & Answers

Where to go in case of a ticket machine malfunktion?

You have inserted your money but not received a ticket? Then please identify whether the ticket machine belongs to the S-Bahn (urban rail), U-Bahn (underground), bus or tram, make a note of the ticket machine number and contact the relevant service centre.

Ticket machines in S-Bahn (urban rail) stations

Deutsche Bahn AG Call Centre, Phone: +49 (0)800 / 288 664 4

Ticket machines in U-Bahn (underground) stations, on inner-city buses and on trams

Münchner Verkehrsgesellschaft (MVG), Phone: +49 (0)89 / 21 91 - 35 35

What additional features do the touchscreen ticket machines offer?

At the DB ticket machines with touch screen located in S-Bahn (urban rail) stations, you can take a look at the MVV urban rail network map, view the MVV tariff conditions or buy DB tickets for local and regional services.

At the MVG ticket machines with touch screen found in U-Bahn (underground) stations, you can scan in every ticket that has a barcode on the front using the barcode scanner. Then you’ll get the ticket you want on the display.

These machines also have an Easy Button: simply press it to show large versions of the Stripe Ticket, Single Trip Ticket, Single Day Ticket and Group Day Ticket on the screen so you can pick the one you want.

Why won’t the ticket machine accept my bank note?

If large denomination bank notes are used to buy tickets very often, the machine’s stock of change may run out before the next inspection and the machine will stop accepting notes. You will then have to pay via another method.

May I travel without a ticket if the ticket machine is out of order?

If all ticket machines at your station are out of order, you may travel without a ticket to the next stop with ticket machines or a manned sales point, then buy your ticket there. However, in the event of a ticket inspection you must state the device number of the faulty ticket machine.

Example If all ticket machine at Planegg station are out of order, you may travel without a ticket to Pasing and buy your ticket there.

Cashless payment

Cashless payment by debit card

You can use the following ticket machines to pay for tickets using your debit card and PIN instead of cash: