If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Great Stool
Well built and easy to put together. I was concerned before ordering if they'd be comfortable or not as they were replacing padded stools. They are very comfortable and people always comment on them. The light wood also matches my kitchen island wood. They are unique and well made stools.
May 3, 2012

Love my new bar stools
They were the finishing touch on my newly remodeled kitchen. Well constructed and very comfortable. Nice weight and love the swivel. Well worth the wait! Also, one of them came damaged from shipping and company couldn't have been nicer about replacing it quickly. Thank you
May 2, 2012

I am delighted with these marguerite counter stools!
These stools are extremely well made and look very elegant. They were easy to put together and are very substantial. Couldn't be happier!
April 29, 2012

These stools are not only stunning--they are soo comfortable!
I cannot believe how these stools put the finishing touch on my newly updated kitchen. They are a unique look--absolutely stunning. And...the quality of the workmanship and the beautiful antiqued finish give them that high-end look and feel! I love them! Thank you Ballard!!!
Jo Anne
April 27, 2012

Rustic but elegant
They were on backorder when I went to order and "boy" was it worth the wait! They are gorgeous! The rush seat it oversized and very comfortable. They fit in perfect with our mountain home decor.
April 27, 2012

love these barstools
I have looked forever for something different. These are perfect. They are comfortable and great looking. Took some time to get them but well worth the wait.
I just came home after being gone for a few days, when I walked in I looked right at these stools and told my husband I love these bar stools.
April 22, 2012

Even better in person!
The picture online doesn't do these stools justice. I ordered just one to see if we liked them, and I have ordered 3 more to complete our kitchen. We have been searching for over a year, and this is our 4th set of barstools we have ordered from various places, but first set we are keeping!!
My husband, super not handy, put the stool together in a breeze. They are extremely solid and heavy. They are the perfect size - a little larger seat which is comfortable for all sizes - and the backrest curves and ends on our back perfectly. I am 5'6", husband 6'4". You will not be disappointed in these stools!
April 8, 2012

Beautiful
The stools are a solid, nice construction and easy to put together. Their actual appearance is slightly different than the catalog/web though. The catalog (and internet) make them appear more elongated and elegant. Additionally, they appear to have a white wash appearance. The actual stools (counter) are more squat in shape and there is no white wash paint as they appear in the picture. Still a beautiful stool, just a little different than the catalog. I'll probably end up adding a little white wash paint to make them appear as they look in the catalog.
April 3, 2012

Excellent stool
Agree with all comments. On backorder when I placed the order but well worth the wait!!!! VERY easy to assemble. Seat size is very generous and 360 swivel is smooth and easy. Chair itself is heavy and sturdy. Using in beach house. Everybody loves them. Would definitely buy them!!
January 21, 2012

Even better than I expected
The stools are great. They are built well and were very easy to assemble. Exactly what I wanted for our renovated farm house. I had found some very similar but the price was double. So glad I found these at Ballard Designs
January 13, 2012

Better than expected
These chairs look better in person. They are solid and different from what everyone else was offering; we've been putting off purchasing counter stools for years because we couldn't find anything we liked. The only negative was that one of my chairs has the rushed seat placed off kilter; the 'X' design of the seat is not perpendicular to the chair back. It took me a week to notice, so no big deal. We get lots of compliments on these chairs. They were very easy to assemble too.
January 11, 2012

great look and quality
We all love these chairs! Comfortable. Very sturdy. I was hesitant to buy them fearing the wood color would clash with my pale oak kitchen cabinets, but it actually blends very nicely. My kitchen is not rustic, but the metal trim ties them into the rest of the room beautifully.
January 5, 2012

Pretty and comfortable!
This stool is very well made and comfortable . The coloring and design is beautiful. If I were to have a concern it would be the seat, which hopefully will hold up as well as I believe the rest of it will.
January 5, 2012

We love the counter stools, they are very strong and sturdy with great design lines and materials.
A little concerned with how the wood back is joined as it shows a seam that looks like a subtle crack accross the back. I'm hoping this won't split over time. Shipping and duty to Canada was VERY pricey. Not sure how often I'd order As a result but I do love the stools.
January 5, 2012

Fantastic product!
My husband and I fell in love with these in the catalog and were absolutely thrilled with the product in person! Our counter stools are sturdy, the quality of the materials is top notch and the unique style is both "grown-up" and family friendly. We can't wait to show them off to our family and friends!
January 4, 2012

BUY BUY BUY
I spent a very LONG time trying to find the perfect bar stools for my beach house. I was a little concerned about ordering them on the internet without seeing them in person. They are perfect! The comfort, color, the weight (41lbs sturdiness) and swivel make them the perfect bar stool. So easy to assemble too. I highly recommend this product!
January 4, 2012

Gorgeous!
My husband and I have been searching and searching for the right stools for our kitchen. We were out furniture shopping one day and stumbled across stools that were very similar to these and thought they were awesome, perfect for our kitchen and very unusual compared to what else we've seen...but...they were very (too) heavy, and more than double the price. A week or so later, a new Ballard Design catalog came and these stools were in there for the first time! We really couldn't believe how similar they are to the ones we saw. They arrived at our house on Friday and we are SOOO pleased! They truly are gorgeous, unusual, exceptionally made and look great in our kitchen. And, they are not nearly as heavy as the expensive ones but definitely sturdy and solid.
August 23, 2011