I called Verizon and the guy said they have replacements in stock already. The reason they aren't selling new Note 7 is because they are using their current stock for replacements. I bought mine online and he said to bring it to any corporate store to exchange.

I'm new and did this wrong. I was under the impression that all current stock has to be sent back and the phones with the new batteries wouldn't be there until next week at the earliest. I believe your rep is misinformed. Personally I'm not trading until I know for sure they have new stock.

Here's my question, when did they start producing devices with the "good batteries". When you get your replacements, check the manufacturering dates on them. I would say anything after 9/2 date to be safe. Be careful with stores trying to give you "older" ones.

I just called my corporate Verizon store and she said they will let us know when the new ones are in stock. I guess I'm going to wait a while until the bad stock clears. These stores better be sending these faulty units back to samsung.

I was just online at MyVerizon.com and had a chat rep. She totally transferred my service back to my previous phone (they still had the sim and IMEI and all that on record) and Verizon is snail mailing me the shipping label to send my baby back to them for exchange. I'm happy with that.

I DON'T KNOW if that's Verizon's nationwide procedure for everyone who pre-ordered from MyVerizon.com, but that's how it's playing out for me.

FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. If you wish to return or exchange the device, please visit the store you purchased it from. Learn more at https://news.samsung.com/global/stat...n-galaxy-note7.

I was just online at MyVerizon.com and had a chat rep. She totally transferred my service back to my previous phone (they still had the sim and IMEI and all that on record) and Verizon is snail mailing me the shipping label to send my baby back to them for exchange. I'm happy with that.

I DON'T KNOW if that's Verizon's nationwide procedure for everyone who pre-ordered from MyVerizon.com, but that's how it's playing out for me.

Happy Dog, here.
Peace. Alan

Not sure how accurate it is, but when I called, Verizon told me that if I call on/after 20-Sept, they will mail me a new phone and once I've transferred my data, can mail back my old phone.

I'm new and did this wrong. I was under the impression that all current stock has to be sent back and the phones with the new batteries wouldn't be there until next week at the earliest. I believe your rep is misinformed. Personally I'm not trading until I know for sure they have new stock.

Originally Posted by SarahGN

No not yet they aren't. Samsung is sending Verizon the affected IMEIs next week. No sales and no replacements are going to happen until then.

Not sure how accurate it is, but when I called, Verizon told me that if I call on/after 20-Sept, they will mail me a new phone and once I've transferred my data, can mail back my old phone.

Thanks, bertsirkin. That'd be ok with me too, but I've started a process now so I might stick with it. My Note 7 is all backed up anyway; I can still do a restore when I get the new one.. But I think that I'll start my new one clean since I know more about it now and how I want it set up.

I am sick of hearing about the recall. I have had several friends telling me "You know they are recalling those phones" I am going to wait a couple weeks and see what happens. I got that Verizon text also. I bought at best buy so depends on how they handle this. I am really happy with this phone. On top of everything I bought 2 Note 7's. My wife loves hers also. I have been monitoring the temp of battery while charging. 95 degrees on samsung wireless charger at the moment. Have an alarm to go off at 104, hope it doesn't go that high. Hasn't so far.

That info is directly from Samsung. Samsung said within two weeks, they had already started the production when the recall was announced.

So then the guy who said his store has them in stock isn't getting one with a "good" battery. That was my point. I think he was told wrong info. I'm not trading until I know for sure I'm getting a phone from new stock. My phone isn't heating up. I can wait.

So then the guy who said his store has them in stock isn't getting one with a "good" battery. That was my point. I think he was told wrong info. I'm not trading until I know for sure I'm getting a phone from new stock. My phone isn't heating up. I can wait.

You know how carrier and even Samsung reps are. Carriers will let you know when it is time to exchange through something official.

I apparently get 25 bucks off of a new accessory if I select a new phone:

FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee. If you wish to return or exchange the device, please visit the store you purchased it from. When you return your Samsung Galaxy Note 7 and buy another smartphone you will get up to $25 off any accessory. Learn more at https://news.samsung.com/global/stat...n-galaxy-note7.

I just called my corporate Verizon store and she said they will let us know when the new ones are in stock. I guess I'm going to wait a while until the bad stock clears. These stores better be sending these faulty units back to samsung.

Just received the same rext message listed in this thread from Verizon.

Called the (corporate) store where I purchased my beautiful black Note 7. The rep checked with their store manager and said they won't have the recall replacements in store until September 30 and I could bring it in that day or thereafter and swap out.

I apparently get 25 bucks off of a new accessory if I select a new phone:

FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee. If you wish to return or exchange the device, please visit the store you purchased it from. When you return your Samsung Galaxy Note 7 and buy another smartphone you will get up to $25 off any accessory. Learn more at https://news.samsung.com/global/stat...n-galaxy-note7.

I'll pass on that get up to $25 off of an accessory if I buy another smartphone. Lol. I only want the note 7.