Our annual survey of HR roles and responsibilities - now in its 11th year - finds the profession returning to business as usual following a few turbulent years. We report on the key priorities for HR practitioners and compare these by sector.

Absence triggers used in attendance management procedures are more likely to result in employers beginning a dialogue with employees than punitive actions, such as disciplinary procedures or dismissal, the latest XpertHR research finds.

Latest XpertHR research finds that, for 2011, absence from work was unchanged from 2010 at 2.8% of working time, equivalent to an average of 6.4 days per employee. Sickness absence cost an average of £618 per employee.

Coaching programmes can deliver a broad range of valuable benefits - including improved business performance - if they have support at leadership level and the buy-in of employees, according to XpertHR research.

The latest XpertHR research canvasses employer opinion on how the fit note system is working in practice, and whether or not it is living up to its promise of encouraging, where feasible, an earlier return to work.

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