CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

brandquiz is a simple but powerful authoring tool for interactive user content helping companies and agencies generate leads, by placing the customer at the center of your brand’s marketing strategy with engaging, personalized experiences. With the intuitive drag & drop interface of brandquiz you can easily include interactive content across your entire funnel.

Our flexible editor makes customization easy, so you can build the campaign that is right for your business. With brandquiz you can click together a fully branded quiz, contest, sweepstake, giveaway or survey in minutes and have it work as a responsive page or embed on all desktop and mobile browsers. Without the need of writing a single line of code.

Features:

Features:

Dashboard

Scheduling

Notifications

Multi-User

External Integrations

API

Email Integration

Data Export

Data Import

Data Visualization

Net Promoter Score

Analytics

Features:

Lead Scoring

Lead Management

Stripe

Marketing Automation

External Integrations

Data Export

Summary:

One-click answering!

Show different questions based on user answers.

Multiple surveys per website, with filtering options.

Statistics and reporting dashboards.

4 question types (more to come).

Powerful customization options.

Summary:

Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

No key features associated with this application.

Pricing:

Starting from: $49.00/month

Credit card required: No

Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!

14-day trial period for any pricing plan.

Free

Free

Included in plan:

Up to 200 Participants / Leads

Starter

$9.001 user(s) / month

Included in plan:

Up to 1,000 Participants / Leads

Pro

$89.001 user(s) / month

Included in plan:

Up to 10,000 Participants / Leads

Agency

$389.001 user(s) / month

Included in plan:

Unlimited Participants / Leads

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

Users of this service are businesses of all sizes.

What is this service generally used for?

It is used as a customer satisfaction survey software.

What platforms does this service support?

Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications this service is commonly used in tandem with?

It is used together with various virtual ticketing and help desk systems.