Product Details

Vendor Details

HappyCo

happyco.com

Founded 2011

United States

About HappyCo

HappyCo is the leading real-time operations platform for property management. The Happy Inspector product is used by thousands of companies and has captured more than 100 million items inspected worldwide. Founded in 2011, our mission is to deliver delightful mobile and cloud business software that makes work happier.

Comments: The app has a lot of customizable options so we can create something that works great for our company. The development team keeps coming out with new updates and new features and they are always open to taking suggestions and feedback.

Great application!

Jul 19, 2016

Jason D.

Manager

Construction, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Cons: No email contact memory. I wish it would remember the clients email for sharing generated reports.

Overall: Great product! Easy to use and phenomenal customer support! I love the storage of old reports to review and look back at for reference.

Great application for conducting a comprehensive property inspection and very easy to use.

Feb 08, 2016

Karen A.

Leasing Consultant

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I am a leasing agent and find this software very easy to use when performing move in inspections. On the rare occasion that I have needed assistance the staff is very helpful. I use the application on my Ipad and Iphone. When my report is complete I can download it directly from my computer and include in my lease packet.

I highly recommend Happy Inspector, great app...

Great app to use with move in. Fast, efficient and reliable.

Feb 08, 2016

Nicole D.

Sales Agent

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Easy to use. Happy Inspector allows you to complete move in inspections with ease. You are able to take pics in the app, write comments as well as email the completed inspection to the tenant for their records.

AWESOME SOFTWARE

Dec 23, 2015

ryan h.

maintenance manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: The control that has been given and the seemingly limitless options on how to customize a property, inspection and report are amazing. Every suggestion to improve any inspection software i have ever used seems to be put in to the new version of Happy inspector. It took a little getting used to, but the chat feature for help is the best. Any question, regardless of how petty was answered in minutes through the messaging. even my own blunders such as accidentally deleting entire properties and reports were quickly remedied by the inspector staff. Thank you all and keep up the good work

Fantastic support!!!

Oct 28, 2015

Megan A.

Senior Manager, Vacation Rentals

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I think one of the biggest things that sets this company apart is their support team. I was completely blown away by their response time, easy to use chat feature, and great follow up. The app is very helpful, and so far I am loving the reporting system. I am sure there is a lot more I will do with the app, but for now just for basic house inspections its been great!

Daily User

Oct 27, 2015

Key W.

Property Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We currently manage close to 175 rental properties. Some properties are inspected every three months and others every six months. This app has made inspections easier for us. It is easy to use and were able to customize our reports. Now all of our reports are professional and can be emailed as soon as we the inspection is completed. This app has saved us a large amount of time.

Vendor Response

by HappyCo
on October 27, 2015

Thank you for the kind review Key!

Very useful application with excellent execution and design

Oct 22, 2015

Trevor G.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Inspector is an extremely useful application that is user-friendly, intelligently designed, and well built. The app is updated frequently with new features and tools that always add to the overall experience. HappyCo has an extensive knowledge-base for questions and troubleshooting as well as a nice collection of how-to videos. Overall we are very satisfied with Inspector and HappyCo.

Vendor Response

by HappyCo
on October 22, 2015

Thank you for your review Trevor! Always a pleasure working with you.

I have been using this for a couple of weeks now, I find several things about it annoying

Oct 22, 2015

Connie H.

Property Manager

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Customer Support

Comments: Cant just put the tenants name on the report, have to put owners name and details as well.
Doesn't automatically come up with owner and tenant emails in BCC when ready to email.
Setting up a scheduled inspection clears all data
Wont pick up internet while not in the office
Saves day its been set up on report instead of day inspection has been done, if its altered saves that date. I only want the day and time of the inspection on it no matter what time and day I finish it off and send

Vendor Response

by HappyCo
on October 22, 2015

Hi Connie,
Thanks for the feedback. We will look at those items for you. And we will get our Australian team to give you a call to see why your iPad is not picking up the internet. Have you switched on the Wi-Fi setting?

Great tool, very happy customer!

Oct 21, 2015

Leanne C.

Leasing Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We started using Happy Inspector a few months ago after hearing about it in the industry. It has surpassed our expectations. We used to use paper walk sheets and Happy Insector has made walking apartments, doing inspections and move in/move out walks so much easier and up to date for my team.

I would recommend this to any apartment community on the fence about trying it out. You won't turn back!

Vendor Response

by HappyCo
on October 22, 2015

Leanne, glad you are having a great experience. If there is anything else you want/need, please let our support team or your account manager know.

Best Management Tool!

Oct 21, 2015

April S.

Community Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I use this app for all of my inspections. It has increased collections by providing detailed reports with tons of pictures. I also love how I can reference the unit pictures to see what kind of fixtures or flooring is in each unit.

Vendor Response

by HappyCo
on October 22, 2015

April, thank you for the feedback. Looking forward to seeing you at the next conference.

Great easy to use software

Oct 21, 2015

Bob S.

Administrator

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Customer Support

Comments: I have been looking for a software program to update our apartment inspection program for several years and I finally have what I have been looking for in the Inspector program. It is easy to use, easy to edit as needed to fit your needs and works great. This makes our inspections much more effective as we can target the specific items in our two buildings and we can make notes and take pictures as needed.

Vendor Response

by HappyCo
on October 22, 2015

Thank you for the review Bob. Let us know if you need any help with anything.

I think its just me but I have been having a little trouble knowing where things are but slowly gett

Oct 20, 2015

Tracy W.

Property Manager

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

5
/
5

Customer Support

Comments: I'm finding it hard to work out where things are to change tenants names and stuff but getting there

Vendor Response

by HappyCo
on October 22, 2015

Not a worry Tracy, if you need more help, please chat to our Australian team. :)

Great support, product still developing

Oct 20, 2015

Jesse M.

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: This app is stable, fast, and somewhat flexible. The customer service is top notch, and very supportive of its users. I have had several interactions with various employees and they have all been very helpful. The inspection reports are very attractive, but not as versatile as I would like. However, the developers are constantly making positive changes and I am willing to invest in this product.

Vendor Response

by HappyCo
on October 22, 2015

Jesse. Thank you for believing in our mission and the company. We will be working on making better. If you have specific feedback on reports, please send an email to support@happyco.com

Issues

Oct 20, 2015

Kaitlyn S.

Propery Manager

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

3
/
5

Customer Support

Comments: Having many issues with thi s software.
Very slow, taking a lot longer to do reports.
No cover page for condition reports.
Have to add saignature panel every single time.
Should just be there.
All general comment, maintenance etc boxes still come up on reports even when left blank.

Vendor Response

by HappyCo
on October 22, 2015

Hello Kaitlyn. Sad to see you have had such a poor product experience so far. We will work hard to all these things on board.

Intuitive and perfect for our requirements.

Oct 20, 2015

Neil M.

Director

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Prior to using this software we were forever juggling manual inspection reports, photos and action points.
Now everything is in one place and inspection reports are prepared quickly for every site visit as a permanent record. Very flexible and user friendly, I don't know how we managed without it.

Vendor Response

by HappyCo
on October 22, 2015

Hi Neil,
I'm glad we've taken the headaches of using paper forms off your plate. We can't wait to solve more issues for you with our technology..