Services

A New Level of Added Value

ICT investments must be complemented by quality consulting, implementation and support services, ensuring that money and effort spent is contributing to the overall effort to remain competitive, innovative and cost effective. We are determined in providing professional services of high quality, that give real value to our comprehensive solution portfolio.

We develop software based on state of the art technologies, analysis, design & testing methodologies and tools. Our on-demand software products have been recognized by our clients and partners for their functionality, usability, reliability and efficiency.

Our project and service management team is composed of certified professionals according to international best practices (PMI, PRINCE2, ITIL) and has successfully implemented challenging and complex ICT projects with high client satisfaction. The projects range from large-scale infrastructure projects to complex software development and customization systems. Our services include management of project resources, schedule & deliverables, partner/subcontractor management, risk management, financial management, change, risk and configuration management.

Cloud computing delivers exceptional on-demand infrastructure, agility, and cost advantages. We provide an holistic approach to developing and utilizing the cloud, based on our expertise, our data center facilities and our partnerships with leading international vendors. We remove the management and cost burden of owning IT by offering it to our clients as an on demand service.

We provide a full range of support and maintenance services both on the infrastructure level and business applications. The services include: Hardware and System software support based on any type of SLAs, Help-desk, on-site and off-site support, IT services outsourcing, software support, bug fixing, software functionality enhancements, tech refresh, re-platforming, and application transformations.

To remain competitive and offer quality services, we constantly monitor our levels of services through our robust Quality Management System which is ISO 9001:2008 certified. Among other tools, we use: project quality plans (PQP), functional and quality tests, quality assessments, quality audits, quality control and evaluation of the software development life-cycle, assessment and implementation of Service Level Agreements (SLA).

DevOps marks the biggest shift in attitude within organizations, it is a new culture, a new way of thinking, a means of innovation that are developed in order to improve IT service delivery and operational efficiency. It emphasizes on communication and integration between software and IT operations, by removing the silos and enhancing collaboration. In our effort to meet our clients’ needs, we adopted DevOps services first in our own technical environment and we realized that code was deployed easier and with greater flexibility.
Currently, we are in the process of implementing complex projects for international clients and we steadily gain their trust for the flexibility and reliability we brought to their environment.