Statistical Report for KLAS

Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

KLAS

all

Academic

Public

School

Consortium

small

medium

large

small

medium

large

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

SatisfactionLevelILS

2

0

0

0

0

0

0

0

0

ILSFunctionality

2

0

0

0

0

0

0

0

0

PrintFunctionality

1

0

0

0

0

0

0

0

0

ElectronicFunctionality

2

0

0

0

0

0

0

0

0

SatisfactionCustomerSupport

2

0

0

0

0

0

0

0

0

CompanyLoyalty

2

0

0

0

0

0

0

0

0

2 Responses for KLAS in 2016

1 Responses for KLAS in 2015

0 Responses for KLAS in 2014

2 Responses for KLAS in 2013

1 Responses for KLAS in 2012

0 Responses for KLAS in 2011

0 Responses for KLAS in 2010

1 Responses for KLAS in 2009

0 Responses for KLAS in 2008

0 Responses for KLAS in 2007

Comments

KLAS is a specialized ILS that enables us to serve our patrons. We are very happy with the product and the company.
(Library type: Special; collection size: medium; ils satisfaction: 8)

KLAS is one of very few systems used for the specialized talking books service from the National Library Service/LC. It is the only circulating collection the Commission has, and all items are digital. Staff tell me that it's better than it used to be, and much better than the other major system available. It still requires some work-arounds and duplication of effort. We've been a test site for several upgrades, so the question on installation schedule doesn't apply.
(Library type: State; collection size: medium; ils satisfaction: 6)

ILS

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