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WakeMAKERS Launches Live Online Support

This entry was posted on April 11, 2014 by Jake.

Bend, OR - WakeMAKERS.com, one of the online leaders in the watersports industry has now added Live Chat Assistance to their website. Just in time for the summer, online shoppers can now have their questions answered more quickly by one of the WakeMAKERS product experts while they’re shopping on the site.

"We are very excited about the level of access and convenience implementing live chat will provide for our customers.” said Jason Craveiro, Director of Customer Experience “Our goal is always to provide the most knowledge, fastest free shipping, and best customer support, and the instant availability of live chat will help us deliver that outstanding shopping experience for our customers."

Live chat support gives customers live answers in real time, instead of waiting for a response via email. “Research has shown that customers prefer live chat and it’s currently the highest rated customer service touch point” said Craveiro. Faster response times, and the ability to work directly with a customer service representative increases the overall efficiency and brings down wait times.

The next time you’re shopping for ballast, props, or wake goods, get personalized service from one of the WakeMAKERS product experts without picking up the phone or sending an email. The new live chat option will be available Monday-Friday 8am-5pm PST.

About WakeMAKERS

With over 30 years of collective experience, WakeMAKERS has built a reputation around helping customers have more fun behind their boats with a combination of knowledge and an unmatched product selection. WakeMAKERS is located in Bend, Oregon and serves customers online at WakeMAKERS.com.