Twice this evening my browser has hung when attempting to browse the channel listing in LiveTV. When I then navigate to the System page at the top of the menu I am greeted with a message to say that I need to start the Quick Setup Wizard again.

I have powered off the Vbox and then restarted it and got the same problem 30 minutes later.

Please advise. I have taken some screeenshots and logs that I can provide. But I can only add 3 files to this post and they can only be small files so please advise.

Thanks

Alastair

I've also tried twice to log this on the Contact Support page but every time I get the 504 Gateway Timeout message.

Hi @tarmacalastair
Unfortunately this log tells the result but not the cause.
Here is what I need.
1. Please let us know what browser you are using
2. Please cancel the request to run quick setup and go to Backup and restore - and reset your VBox to factory default
3. Run quick setup
4. Go to logging setting and set number of log files to 5
5. Once your VBox setup is completed - run backup and save it on your PC/Mac
6. Reproduce the issue
7. Immediately once the issue is reproduced - go to logging setting and at the bottom of the page select "Save Log Files and Configuration" and " Include Programs data" and press save
8. Send us both the log file and the backup file

Just now, while trying out the command you suggested for this: viewtopic.php?f=8&t=78 ,
my system has hung again. No recordings are trying to run, I was not browsing the guide or running LiveTV or anything.
My browser is Firefox 53 running on Ubuntu 16.04.

It's just hung again with the Quick Setup screen appearing when I navigate to the System page.

Once it settles after a few minutes, I can click Cancel on the Quick Setup prompt and then navigate to other pages.
This time I went to the Services page and notice that the Streaming service was stopped. Now I've done this, the box seems to be responding again....
I can navigate to the System page and all appears to be well again.

Hi, yes from time to time it does hang. I've found that if I restart it, either via the web GUI, if it responds, or by pulling the plug if not, then it seems to work again. Sometimes I've managed to navigate to the services page and just restart the Streaming service - quicker than a restart.