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Hi,
can you please post the ffmpeg information of one of the files or send the information to support [at] conceiva [dot] com so we can see more detail about the files? Right-click on the file in Mezzmo and select 'Get FFmpeg Information' then copy and paste the text.

It could be a problem with the thumbnail embedded in the file as Stream #0:3 which the TV may be trying to open as the main video or it could be an issue with the subtitles stream. The video and audio both match the device profile so the file is being delivered to the TV without transcoding. You can try using the LG TV (2015 Models) profile and this will transcode the file on the fly.