I can tell you the Galaxy GTX 580 is an outstanding card, and although it is a big one the cooling on it is top notch.

As for the RMA process, we've done much in the last few months to improve it, and should anyone here ever have any difficulties with any RMA issue, or anything related to a Galaxy product, feel free to PM me and I'll help out.

I can tell you the Galaxy GTX 580 is an outstanding card, and although it is a big one the cooling on it is top notch.

As for the RMA process, we've done much in the last few months to improve it, and should anyone here ever have any difficulties with any RMA issue, or anything related to a Galaxy product, feel free to PM me and I'll help out.

What improvments have been made? I know in the past it was less than Ideal Process. But it would be interesting to note what kind of Support Canadians have from Galaxy.

I have looked at many of your products, but been hesitant to purchase because of that question alone.

ST

__________________

"We know not why he calls for us, only that when he does we must answer" - DMP 2009

"Dear Iceberg, I am sorry to hear about global warming. Karma is a bitch. Signed - Titanic"

I would rather believe and find god doesn't exist than to not believe and find that he does.

We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.

We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.

Good to know you guys are actively making changes and standing behind your products!

We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.

This post may have gotten me off the fence about buying one of your cards. Thanks for the update!

We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.

This is good, you need more visibility and Customer service and word of mouth will spread. That in turn will help drive your buisness. So please let us know how this works out when the new system that you are unveiling comes.

-ST

__________________

"We know not why he calls for us, only that when he does we must answer" - DMP 2009

"Dear Iceberg, I am sorry to hear about global warming. Karma is a bitch. Signed - Titanic"

I would rather believe and find god doesn't exist than to not believe and find that he does.