Restaurant

Answering Services

Restaurant Answering Services

The difficulty associated with calling in to make a reservation is one of the most common complaints diners have about busy restaurants. It’s all too common to be faced with busy signals, unanswered calls or unfriendly staff — all factors that create a strong negative impression well before a customer even has a chance to try your food!

With an AccessDirect restaurant answering service, it’s easy to give your customers a five-star experience from the moment they first contact you. Our products are affordable, flexible and sophisticated. Let us match you with the right package for your business!

Case Study: Group Messaging Saves a Pizza Chain Time and Money

Convenient voicemail and call answering services for restaurants are just two of the many ways your business can benefit from AccessDirect. We recently helped an area manager for a large pizza chain solve a persistent communication challenge. The chain, which didn’t have computers set up in all locations, relied on an extensive, time-consuming phone tree to communicate between stores.

We installed a group mailbox through which the manager could leave a single message and have it forwarded to all team members. Store managers received a text to alert them when a message was sent. In locations that did have online capabilities, our voicemail-to-email function meant they didn’t even have to call in.

Our customer was extremely satisfied with this solution, because he no longer had to make 20 calls a day to relay information between stores. As a result, more time was available to dedicate to big-picture issues, and the chain has since expanded their operations considerably.

How We Help

Different restaurants have different needs. To better accommodate a wider range of customers, AccessDirect offers several flexible packages. Some of the ways we can help your business include:

Setting up an automated voice mailbox where customers can leave reservation requests, make changes or cancel an existing reservation. This level of convenience can help free your team to serve current diners instead.

Installing voicemail-to-text or voicemail-to-email services that automatically alert front-of-house staff when a message is received.

Creating a toll-free number that serves as a single point of contact for reservation requests for a chain or franchise restaurant.

Contact AccessDirect to discuss your communications challenges and let us put together a package customized to your unique needs.

The AccessDirect Difference

The above example is just one of the ways our automated restaurant answering services and other products are helping businesses all across the country. Our virtual PBX-based systems require no investment in additional infrastructure, and no long-term contracts or commitments. Our plans are flexible and affordable — with per-unit pricing, you only pay for the services you need, and adding new features or extensions is easy.

From fine dining to the local greasy spoon, AccessDirect’s restaurant answering services can benefit any eatery. Our products are simple and straightforward to use, and packed with features that save you both money and time. Keep browsing our website to learn more, or contact our office for immediate assistance.

AccessDirect is a good fit for any business that is interested in saving money and time. Our service is designed for companies that want to simplify their telephone operations, and make it easier to grow.

You are welcome to call us at any time for help. We are even available to help in emergencies, including after hours support. Just call us at (877) 599-6500 and talk to one of the friendly representatives located in our Kansas City office.

Yes, you can use your existing number. AccessDirect can tie into any of your phone numbers, be they an office line, toll-free number, or cell phone. You can also port your number to AccessDirect to lower your telephony costs.