Thye are "doing" my # transfer and this is day 4 with no incoming on my newly "transferred" #. Vonage says it's my carrier - my carrier (Qwest) has completely switched off service and say they are completely out of the loop. Soooo, I have evidently stepped into a black hole....and I had such high hopes for the service, plus the effort persuading my (apparently rightfully) skeptical wife. arrrrgggghhhhh

Thye are "doing" my # transfer and this is day 4 with no incoming on my newly "transferred" #. Vonage says it's my carrier - my carrier (Qwest) has completely switched off service and say they are completely out of the loop. Soooo, I have evidently stepped into a black hole....and I had such high hopes for the service, plus the effort persuading my (apparently rightfully) skeptical wife. arrrrgggghhhhh

Has your problem been alleviated? I am going into day 6. My "transfer" took place on Wednesday June 29, so I have had no service throughout the July 4 weekend. I received a reply from someone who said it took 2.5 weeks. I'm so pissed.

It shouldn't take 2.5 weeks to have your number setup. Have you tried resetting the router? Try taking the power plug out for about 5-10 seconds. if this does not work pm me you info and I will have someone here look into this for you.

Number transfer should be completed today (7/20). As of this morninguntil 11 PM today (7/20), I can make outgoing calls but CANNOT RECEIVEINCOMING CALLS!! People have been calling me that my number seems tobe INCORRECT. What's going on? I have read a lot of people on theVONAGE-FORUM having the same problem and no quick resolution has beendone. I hope that I won't be in the same boat (some people can'treceive calls for a week!!!) .

This seems very typical of Vonage. I guy I work with was out for a week. Then Vonage called this house at 2am the day of transfer to make sure it was working.

I guess I should consider myself lucky. I was only out for about 24 hours.

pin0y wrote:

Hi,

Number transfer should be completed today (7/20). As of this morninguntil 11 PM today (7/20), I can make outgoing calls but CANNOT RECEIVEINCOMING CALLS!! People have been calling me that my number seems tobe INCORRECT. What's going on? I have read a lot of people on theVONAGE-FORUM having the same problem and no quick resolution has beendone. I hope that I won't be in the same boat (some people can'treceive calls for a week!!!) .

Number transfer should be completed today (7/20). As of this morninguntil 11 PM today (7/20), I can make outgoing calls but CANNOT RECEIVEINCOMING CALLS!! People have been calling me that my number seems tobe INCORRECT. What's going on? I have read a lot of people on theVONAGE-FORUM having the same problem and no quick resolution has beendone. I hope that I won't be in the same boat (some people can'treceive calls for a week!!!) .

I hope this can be resolved as soon as possible!!!

Thanks.

Did this get resolved for you? I have a similar situation, except Vonage tells me that this is not their issue, that Qwest is holding it up on their end, but Qwest tells me they've released it, and has shared information that seems to prove it. Vonage is making no move to do anything about it, and I have a disconnected number now...I don't know that they will resolve it.

Did this get resolved for you? I have a similar situation, except Vonage tells me that this is not their issue, that Qwest is holding it up on their end, but Qwest tells me they've released it, and has shared information that seems to prove it. Vonage is making no move to do anything about it, and I have a disconnected number now...I don't know that they will resolve it.

I was out 12 days before my incoming callers were not greeted with a disconnected message. I could make outbound calls, but incoming wasn't possible. Vonage blamed Qwest, Qwest blamed Vonage. Yesterday morning I called my number from my cell phone and wallah...it was working. I don't know why it suddenly worked, and I really don't care. I am just happy it does.

You know, I think we all are intelligent enough to realize that this is a relatively new kind of service and we are all on the "bandwagon" so to speak about waiting for service and understand when things don't go as planned, but what I am most upset about, and am willing to bet most of the authors of posts in these forums is Vonage's unwillingness to rectify issues with anything other than a bunch of people stating how "sorry" they are for my "inconvenience."

I have spoken to 8 different Vonage represenatives in the past 72 hours and every one of them went on and on about how sorry they were for me but NOT ONE OF THEM actually DID anything to help my problem. I think Vonage sends them all to the small school of "sympathy/empathy training" and teaches them to say "I'm VERY sorry....." and nothing more.

Empathy without action, where business is concerned, is tacky, tasteless and essentially a company killer. The lost business they will receive by word of mouth horror stories should be at the frontline of the next big management meeting. EVERYBODY uses technology today. EVERYBODY needs to be connected. When people hear that Vonage can't deliver, that's bad enough, to hear that they add insult to injury, that can't be good for business and investors will want to know all about that before the IPO. I would, anyway.

This is exactly what has happend to me. I'm going on nearly a monthnow. At this point, Verizon wont let me reactivate my old number because they have ported it out to Vonage. Vonage tells me thatthey cant port the number because it has been disconnected. Theyare right of course, the number has been disconnect... at theirrequest! I am at a loss as to what to do next. I figure the FCC willget them to sort it out.

THIS IS FOR mjpatton There's no way Qwest would turn off your service unless A) you had requested them to, B) they're clueless and when they'd received the "Letter of Agency" (LOA) then have taken a look at that and "assumed" they had to turn off service, or C) someone else that has a say on the Qwest account had it just turned off because whomever is paying the phone bill didn't want to be paying for 2 phone bills; I'm not sure if you're aware but the number that you're transferring over needs to be an Active #. I would call to see if your LNP has been noted in the Vonage Phone System, as cancelled or rejected or something; if it says that it's none of those mentioned, then I would call up Qwest to have that # reactivated on a "Basic" account so that the number will transfer over and you don't lose that number;Numbers remain in the database of a Local Service Provider as an available # for about 14-28 days::just as FYI if any of you have cancelled your current Phone service before Porting your # over to Vonage; Don't take offense to this but the number has to be in the same name that the Name is on the LOA or else that's going to be another problem; another tip for you is to make sure that the LOA information is identical to the "format", &, this is a BIG AND, make sure it's the same CaSe - upper lower > whatever as it is on your current Phone bill from Qwest; it's not hard to transfer a # as long as the process is followed or even inquired about in the first place; "knowledge is everything" let me know if you need to know anything else