Welcome to In-flight Meal Pre-selection Service

Welcome toPre-Order

Welcome to Pre-Selection

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Dear Customer,

Welcome to Hong Kong Airlines’ In-flight Meal Pre-selection Service. Exclusively for business class customers, this service is available on all flights departing from Hong Kong, from 30 days before the flight right up to 48 hours before departure. It offers you the opportunity to pre-select your main meal before your flight, and is designed to help you plan your journey ahead.

If you have ordered, or intend to order special meals, please do so through our Call Centre by calling +852 3916-3666 no later than 48 hours before your flight.

If you later decide to cancel your flight, your pre-selected meal(s) will automatically be cancelled. If you later need to change the date of your flight, your pre-selected meal(s) will automatically be cancelled. Unfortunately, the In-flight Meal Pre-selection Service is not available on your re-scheduled flight at the moment.

To begin, please accept the following tick boxes and click Next to start your In-flight Meal Pre-selection Service.

I confirm that I have read, understood and agree to the Privacy Policy of Hong Kong Airlines Limited, and I give my consent to the collection, processing, use, storage, access, and transfer of personal data as described in the Privacy Policy.

I agree to receive updates from Hong Kong Airlines Limited (no_reply@hkairlines.com) and/or authorized third party service providers -gategroup, eGate Solutions and Gate Gourmet (noreply@egate-solutions.com) in relation to the In-flight Meal Pre-selection Service.

Personal Information Collection Statement

Any personal data provided in this form will be used only for the purpose of processing your In-flight Meal Pre-selection Service. The data you have provided to us may be transferred to authorized third party services providers (gategroup, eGate Solutions and Gate Gourmet) and will only be kept for as long as required to process your meal selection and /or any other follow-up action. You have the right to request access and correction of your personal data held by Hong Kong Airlines Limited. For any enquiries, please contact our Customer Service Center by phone, or by email at call.center@hkairlines.com. For details of Hong Kong Airlines’ Privacy Policy, please refer to http://www.hongkongairlines.com/en_HK/legal.

Disclaimer

We shall not be liable to you for any loss or expense incurred due to our use or transmission of any personal data provided to us unless the loss or expense was due to our negligence.

Please enter your booking information in English and exactly as it appears in your original booking.

Terms and Conditions of Services

1. Placing your order
1.1 In-flight Meal Pre-selection Service are only available for flights departing from Hong Kong;

1.2 HKA business class passenger shall make request for In-flight Meal Pre-selection Service no later than forty-eight (48) hours before the scheduled flight. The In-flight Meal Pre-selection Service shall not be available until thirty (30) days before the flight’s scheduled departure time;

1.3 In the event that in-flight pre-selected meals may not suit your dietary requirements. You may request for a special meal via the Hong Kong Airlines Call Center hotline 3916-3666 at least forty-eight (48) hours prior to the scheduled departure time of your flight.

2. Flight Changes
2.1 If you change the flight booking or departure time, Hong Kong Airlines will automatically cancel your meal selection request. In the circumstances, you will not be able to enjoy the In-flight Meal Pre-selection Service for your alternative flight.

3. Allergens
3.1 For customers with food allergies/intolerances, Hong Kong Airlines cannot guarantee the absence of inadvertent meal contamination by certain ingredients such as peanuts/nuts products or their residue. Traces of such ingredients may still be present in our meals and we still cannot guarantee a completely peanuts/nuts-related allergens free environment in our In-flight Meal Pre-selection Service.

3.2 Where applicable, we urge customers to take all necessary medical precautions to prepare for exposure to allergens that may potentially occur.

4. Miscellaneous
4.1 Hong Kong Airlines Terms and Conditions form an integral part of these conditions.

4.2 Your name and flight details will be used by Hong Kong Airlines for the fulfillment of your order in accordance with the Hong Kong Airlines’ Privacy Policy. For details of Hong Kong Airlines’ Privacy Policy, please refer to http://www.hongkongairlines.com/en_HK/legal.

4.3 To select this service, you agree to be bound by these terms and conditions and that all information supplied by you in order to request for In-flight Meal Pre-selection Service is accurate. You further represent that you will only make reservations for yourself or for another person on whose behalf you are entitled to act and which person also complies these requirements.

4.4 We may use your email address from time to time provided to inform you about the status of your order.

5. Limitations of Liability
5.1 While Hong Kong Airlines will make reasonable efforts to fulfil all meal requests, meal choices cannot be guaranteed.

5.2 Hong Kong Airlines reserves the right to make changes in our meals that may become unavailable due to operational circumstances.

5.3 Hong Kong Airlines do not make any warranty or representation as to the accuracy or completeness of any third party services providers (gategroup, eGate Solutions and Gate Gourmet)’s landing page, or that the operation of the landing page will be uninterrupted or error free or that the landing page will be free from any viruses, Trojans, worms or any other electronic anomalies. The information on the landing page is periodically added, deleted, changed, improved, or updated by third party services provides without notice. Under no circumstances shall Hong Kong Airlines be liable for any loss, damage, liability or expense incurred or suffered which is claimed to be arising out of the use of the landing page including, but not limited to, any fault, error, omission, interruption or delay. Hong Kong Airlines shall not be liable for any direct, indirect, incidental, special or consequential damages in relation to In-flight Meal Pre-selection Service, even if Hong Kong Airlines have been advised of the possibility of the associated risks.

5.4 This Terms and Conditions of Services is written in both Chinese and English. In case of ambiguities resulted from the two versions, the English version prevails.

. This information helps us to provide you the best online experience as well as to improve the website for future visit.

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device.

Cookies contain information that is transferred to your device's hard drive. Cookies are then sent back to our website on each subsequent visit, or to another website that recognizes that cookie. The cookies that we use do store information which itself can identify you but they will store information regarding your use of our website.

Cookies perform various tasks (such as remembering your preferences) and are an important part of improving your experience on the website. Further details about the tasks they perform are set out below.

For example, our cookies will remember your chosen language and country so that when you go to the website the pages are in that language and the departure airports are in that country. If you are halfway through a booking our cookies will allow you to browse other areas of the website and then return back to your booking.

Strictly necessary cookies. These are cookies that are required for the operation of our website. These cookies help to ensure our website functions as intended and we deliver the information to you securely and optimally. These cookies are not used to obtain information about you for the purposes of marketing.

Functionality cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region and your text size).

Your IP address, browser type, browser language, and the date and time of your query, enable us to better understand and improve the usability, performance and effectiveness of our websites for purposes of system administration, to infer your geographic location, to track the use of our websites, and to identify you when HKA feels it is necessary to enforce compliance with our policies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

What if you delete your cookies?

Users can control the use of cookies at the individual browser level. You may block all or some cookies by activating the setting on your browser to refuse the setting of all or some cookies. You should review the "help" section of your browser for further details on how to restrict cookies.

Please note though, that if you delete your cookies:

You may still use our website, but your ability to use some features or areas of our website may be limited.

We will no longer know that you have opted out of online behavioural advertising, so the banners from our third-party advertisers will reappear when you visit other selected websites.

We will no longer automatically recognize that you have agreed to our Cookie Policy, so the cookies banners may reappear when you visit HKA’s websites, and we will ask for confirmation of this along with your language and country preferences.

More information about cookies used on https://hx-pops.egatesoln.com/shopnow:

Strictly Necessary Cookies

Cookie Name

Purpose

JSESSIONID

This cookie is used for the web server to identify the user as the user is moving through the pages in java web applications.

AWSELB

It is for Amazon Web Service for load balancing, so the application can run on multiple servers

Functionality Cookies

Cookie Name

Purpose

Locale

Identify what current selection of language (English, Chinese Traditional or Simplified)

Updates to our Cookie Policy

We may make changes to this Cookie Policy from time to time without prior notice and we will publish on Hong Kong Airlines’ In-flight Meal Pre-Selection website if there is any new version of this Policy.

In the event of any inconsistency between the English version and the Chinese version, English version shall prevail.