IPC Marketing Coordinator - Hilton Grand Vacations

As a
[Job Title] you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

Provides information & incentives for guests that haven't toured within one year or owners that haven't toured within 6 months.

Pro-actively pursues all eligible guests who are not owners of HGV to preview HGV through direct booking of tours.

Reviews production reports and notifies manager in writing of any challenges within the month the tour shows or package is sold.

Arrives and leaves location at scheduled times.

Contacts Reservations upon arrival at each shift.

Follows gifting list procedures to ensure costs are met monthly.

Must follow gifting procedures for any guest staying at HGV.

Gives only one welcome gift per family.

Contacts management with any guest or site issues.

Calls Tour Desk/Manifest throughout the day to check availability as to not overbook a wave.

Ensures the transportation logs and referral sheets are copied, put in logbook and faxed for appropriate compensation for these guests that are truly referred.

Ensures that guests purchase only one mini-vacation every three years.

Ensures time sheets and fix-it forms are turned in accurately a weekly basis according to the payroll cut off dates deadline.

Assists management with training of new hires on location as needed.

Complies with all reasonable requests put forth by management.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Ability to work a flexible schedule

Excellent interpersonal and guest relations skills

Thorough understanding of local area

High School graduate or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

Vacation Ownership experience

Highly driven and a self starter

Professional appearance and attitude

Qualifications

What will it be like to be a Team Member with Hilton Grand Vacations?

There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

Requirements

-

About Us

Taking Your Career to New Frontiers

At Hilton Grand Vacations, we are committed to enriching the lives of our Club Members and guests with memorable vacations in some of the world's most sought-after destinations. Our culture of hospitality also extends to our more than 7,500 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and positive travel experiences. That's why we've created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

We offer an extensive array of benefits, from paid time off, travel discounts and bonuses to the best parental leave plans in the business, to attract the most qualified and driven candidates in the industry. As the leader in vacation ownership, we are focused on helping each and every one of our Team Members produce their best work so they can reach their fullest potential

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Job Description

What will I be doing?

As a
[Job Title] you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

Provides information & incentives for guests that haven't toured within one year or owners that haven't toured within 6 months.

Pro-actively pursues all eligible guests who are not owners of HGV to preview HGV through direct booking of tours.

Reviews production reports and notifies manager in writing of any challenges within the month the tour shows or package is sold.

Arrives and leaves location at scheduled times.

Contacts Reservations upon arrival at each shift.

Follows gifting list procedures to ensure costs are met monthly.

Must follow gifting procedures for any guest staying at HGV.

Gives only one welcome gift per family.

Contacts management with any guest or site issues.

Calls Tour Desk/Manifest throughout the day to check availability as to not overbook a wave.

Ensures the transportation logs and referral sheets are copied, put in logbook and faxed for appropriate compensation for these guests that are truly referred.

Ensures that guests purchase only one mini-vacation every three years.

Ensures time sheets and fix-it forms are turned in accurately a weekly basis according to the payroll cut off dates deadline.

Assists management with training of new hires on location as needed.

Complies with all reasonable requests put forth by management.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Ability to work a flexible schedule

Excellent interpersonal and guest relations skills

Thorough understanding of local area

High School graduate or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

Vacation Ownership experience

Highly driven and a self starter

Professional appearance and attitude

Qualifications

What will it be like to be a Team Member with Hilton Grand Vacations?

There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

Requirements

-

About Us

Taking Your Career to New Frontiers

At Hilton Grand Vacations, we are committed to enriching the lives of our Club Members and guests with memorable vacations in some of the world's most sought-after destinations. Our culture of hospitality also extends to our more than 7,500 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and positive travel experiences. That's why we've created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

We offer an extensive array of benefits, from paid time off, travel discounts and bonuses to the best parental leave plans in the business, to attract the most qualified and driven candidates in the industry. As the leader in vacation ownership, we are focused on helping each and every one of our Team Members produce their best work so they can reach their fullest potential