We're sorry to hear about your MONA 2. All LELO products are checked for sound (db) during the production process, and we require all products to operate below 50 db.

One key question is whether this sound has developed over time, or was it always there? Was the unit ever dropped? If yes, on what kind of floor was it dropped on? Carpet, wood, or tiles?

If this sound is getting louder even while on higher settings -- without it being dropped -- we would suggest you contact LELO Customer Care at customercare@lelo.com for further information regarding this issue.

We're sorry to hear about your MONA 2. All LELO products are checked for sound (db) during the production process, and we require all products to operate below 50 db.

One key question is whether this sound has
...

Hi PropertyOfPotter,

We're sorry to hear about your MONA 2. All LELO products are checked for sound (db) during the production process, and we require all products to operate below 50 db.

One key question is whether this sound has developed over time, or was it always there? Was the unit ever dropped? If yes, on what kind of floor was it dropped on? Carpet, wood, or tiles?

If this sound is getting louder even while on higher settings -- without it being dropped -- we would suggest you contact LELO Customer Care at customercare@lelo.com for further information regarding this issue.

Hopefully we can get this resolved as soon as possible.

It hasn't been dropped since I've owned it, and it's only loud and rattling on the lower settings. The rattling stops on the more powerful settings. I just wasn't sure if this was normal or if I should be concerned.