CASE MANAGEMENT

Keep customers "appy."

RESOLVE CUSTOMER DISPUTESFASTER WITH DYNAMIC APPS

When customer issues arise, your business must address and resolve problems quickly and smoothly. That’s key to building a long-term customer relationships and securing repeat business—and why you need Software AG’s case management solution. You can manage cases faster, at a lower cost and with fewer resources.

Expedite each case as needed. From one dynamic case management app, agents can:

Quickly access information from any system

Collaborate and assign tasks

Add workflow steps as needed

Manage cases from anywhere

Monitor response times—all while maintaining a full case history

Your LOB citizen developers can quickly configure case management apps using webMethods AgileApps. Or IT can take the lead with webMethods BPMS, a complete suite to build, deploy and monitor any dynamic process application.

COMPANY PROFILE

Software AG provides solutions that drive digital transformation in organizations worldwide, helping to improve operational efficiency, modernize systems and optimize processes for smarter decisions and better service. Our solutions include an integration platform built on a powerful enterprise service bus that enables organizations to quickly connect virtually any system and application. We offer enterprise architecture management solutions that help align the IT landscape with business needs.

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