Games already installed on your computer before upgrading may not open or work correctly.

Solution - Uninstall and redownload your games

1. Click on the Start menu, then click on ‘Control Panel’

2. Then click on ‘Programs’ and then open ‘Programs and Features’

3. Select the game you want to uninstall and then click ‘Uninstall’

Games download and install, however they won't open

Solution - Change compatibility settings 1. Right-click on the game icon from the desktop and choose Properties.

2. Select the Compatibility tab.

3. Check Run this program in compatibility mode for: Windows XP (Service Pack 3) and also try (Service Pack 2) if 3 does not solve the problem. Please also try this by choosing the Windows 7 option if Windows XP does not work.

4. Importantly, make sure you check the box run this as an administrator

2. Then go to the compatibility tab and scroll down, check the box of reduced color mode.

3. In the dropdown menu below that box, choose 16-color bit.

4. Then click on apply and try again to play the game.

Solution 2 - compatibility trouble-shooter1. Right click on the game icon

2. Select properties and then the compatibility tab.

3. Then click on: run compatibility trouble-shooter.

Solution 3 - Run the game as administrator1. Right-click on the game icon from the desktop and choose Properties.

2. Select the Compatibility tab.

3. Check Run this program in compatibility mode for: Windows XP (Service Pack 3) and also try (Service Pack 2) if 3 does not solve the problem. Please also try this by choosing the Windows 7 option if Windows XP does not work.

4. Importantly, make sure you check the box run this as an administrator

5. Click Apply and then OK.

6. Start a game. You should now be able to play this game.

The game is flashing

Solution - Play the game in windowed modeTo switch between full screen and windowed mode, choose the ALT and ENTER keys on your keyboard.

Any further questions? Please contact Customer Support as they're always ready to help!