Affix one copy of the form to your mobility aid. It will serve as a useful handling guide.

Keep the other copy for yourself and have it available in case the one affixed to your mobility aid comes off and gets lost.

If you do not feel comfortable printing and completing the form from home, you may request a form at the airport and complete it there. If possible, bring a picture of your mobility aid so that it can be attached to the form.

Cargo Door Size Restrictions

Battery-powered wheelchairs must be loaded and stowed upright. The height and width of the wheelchair must not exceed the maximum height and width of the cargo hold door, per aircraft type.

Not all battery-powered wheelchairs fit through the cargo hold door of every one of our aircraft. If you’re travelling with your own battery-powered wheelchair, we invite you to view our fleet pages for some of the maximum cargo door dimensions on our smaller aircraft.

We also strongly recommend that you contact Air Canada Reservations in advance to provide the dimensions of your wheelchair for verification purposes. We will make every effort to accommodate your wheelchair: this may include changing your booking so that you are travelling on an aircraft with a cargo door large enough for your wheelchair. Please note that for operational reasons, the aircraft type may change without notice.

Disassembly and Reassembly

Any instructions that could help us with the disassembly and re-assembly of your battery-powered mobility aid, should such manipulations be required.

The tools normally used to disassemble/reassemble your mobility aid.

We invite you to print and bring along the Canadian Air Transport Security Authority (CATSA) list of mobility aids and medical itemsOpens in New Window that are permitted through airport security checkpoints. Included in this list are the tools used to disassemble/reassemble a mobility aid.

Batteries

We must inspect the battery label to verify if it is spillable or non-spillable.

We may need to remove and pack batteries separately if:

Your mobility aid is powered by spillable batteries and we must tilt it while loading or stowing due to the size of the aircraft, or

The battery is not secured to your mobility aid.

Although most major airlines accept wheelchairs operated by non spillable batteries, policies for spillable batteries vary from one carrier to another. If you are travelling on a codeshare flight, you can learn more about the specific policies of Air Canada’s Star Alliance and other airline partners by visiting their websites.