Check Email

Check Email

Note: We have several different mail systems, “Servlet Classic”, Surgemail (siscom, dnaco, your-net), Dayton.net (coax.net), and Plesk. Please make sure you select the appropriate mail service for configuration info below.

If you are having difficulty making these settings work, we strongly suggest using the webmail interface to login. If you can’t login using the web interface, there could be an issue with your mail account. If webmail is working, then the issue is with your mail software client configuration. Note, we are not an end-user computer, phone, or tablet support company, if your webmail is working then services are working. You may contact support for these issues but could be charged for the contact if the issue is on your device.

Before doing anything else, restart your phone, tablet, and/or computer. This will clear any lingering certificate issues. If you access via webmail on a bookmark, please update to one of the links below or edit to remove the :7443 from the address and all will be well.

If you are having difficulty making these settings work, we strongly suggest using the webmail interface to login. If you can’t login using the web interface, there could be an issue with your mail account. If webmail is working, then the issue is with your mail software client configuration. Note, we are not an end-user computer, phone, or tablet support company, if your webmail is working then services are working. You may contact support for these issues but could be charged for the contact if the issue is on your device.

If you are having difficulty making these settings work, we strongly suggest using the webmail interface to login. If you can’t login using the web interface, there could be an issue with your mail account. If webmail is working, then the issue is with your mail software client configuration. Note, we are not an end-user computer, phone, or tablet support company, if your webmail is working then services are working. You may contact support for these issues but could be charged for the contact if the issue is on your device.

An update to the CPanel software removed the Squirrel mail web client from the software stack earlier this month. This is why:

“An all too common story with open source projects is a loss of invested developers. A once active, vibrant developer community diminishes as other things take priority. When that happens, its users often leave as well.
SquirrelMail’s last update was May 30th, 2013, with their last release on July 12, 2011. In that seven years, 4 versions of PHP have reached End of Life, and we have worked with others in the community to maintain SquirrelMail. Unfortunately, recent security patches have significant problems, forcing us into a choice. Exclude the security fix and ship SquirrelMail with known security flaws, ship a secure version with known interface issues, or attempt to fix the problems. Rather than continuing to ship an unmaintained application, we decided to remove SquirrelMail.”

There is no feasible way to restore this functionality to the server. We did the software update in response to security breaches for several of our clients on the server so we can’t roll back without reopening those holes. Which ultimately would be bad for all users because eventually it would bring the server down and there would be no mail service.

However, the Roundcube and Horde webmail programs are available. Also, there is the option, and we recommend it, to use a mail program like Thunderbird (https://www.thunderbird.net/en-US/) which provides a better way to manage mail, folders, contacts, etc. natively. Configuration information for how to use Thunderbird with our servers is located above.

If you are having difficulty making these settings work, we strongly suggest using the webmail interface to login. If you can’t login using the web interface, there could be an issue with your mail account. If webmail is working, then the issue is with your mail software client configuration. Note, we are not an end-user computer, phone, or tablet support company, if your webmail is working then services are working. You may contact support for these issues but could be charged for the contact if the issue is on your device.