Lack of response from Fetch Support (3 posts)

Brad Member

Hi, because of a recent full drive/software rebuild, I've lost my serial number. I sent the appropriate form, but for some reason have gotten no response from Fetch. I guess this is a pitfall of downloading software from the web rather than having a disc and key in your hand - you can be "forgotten." Now I need to send files to a producer, and I can't. Any help would be much appreciated. Thanks

Scott McGuire Administrator

Hi Brad,

I apologize for our failure to respond to your original email; I see that we did receive your request for your serial number last week but for some reason our support representatives marked it as resolved without actually responding to you. I will follow up with them about this; however, I hope you will understand that we get a lot of email each day and every once in a rare while a mistake is made. I offer that not as an excuse, but an explanation.

Responsiveness and our customers are important to us, so we try our best to respond to serial number and support requests within 1-2 business days; if you ever need to contact us again and have not heard back from us in that timeframe, please send us another email (or post here on the message board, as you did this morning).

I have emailed your serial number to both the email addresses you used to contact us.

We appreciate having you as a customer, and once again I sincerely apologize for any inconvenience this delay caused you.