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MIDTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 6)
Time: 60 min
Marks: 47
Question No: 1 ( Marks: 1 ) - Please choose one
With the emergence of Information Technology (IT), organizations are needed
to perform which of the following activity in response to this new technological
trend?
► Job evaluation
► Job specification
► Job description
► Job analysis
Question No: 2 ( Marks: 1 ) - Please choose one
By retrieving required information timely, organizations are in the position to:
► Take critical decisions
► Support organizational activities
► Facilitate organizational people
► Implement strategies more efficiently
Question No: 3 ( Marks: 1 ) - Please choose one
If the workforce of an organization represents true proportion of the
community sectors in all its job classifications, it represents the
_____________________ of its affirmative action.
► Gaps
► Effectiveness
► Discrepancies
► Performance
Question No: 4 ( Marks: 1 ) - Please choose one
Who is responsible for creating a link between outsiders and the people inside
the organization?
► Entrepreneur
► Spokesperson
► Figurehead
► Liaison
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following approach emphasizes the effect of psychological &
social factors on employees’ performance?
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► Scientific approach
► Rational approach
► Human relations approach
► Systematic approach
Question No: 6 ( Marks: 1 ) - Please choose one
The assumption that the individuals scoring high in the test can be the better
performers than the low scorers; which of the following strengthens this
assumption?
► Standard validity
► Criterion validity
► Content validity
► Aspect validity
Question No: 7 ( Marks: 1 ) - Please choose one
‘Actual situation – desired situation = problem discrepancy’, which of the
following term signifies this equation?
► Gap analysis
► Organizational analysis
► Task analysis
► Person analysis
Question No: 8 ( Marks: 1 ) - Please choose one
Organizational basic components are:
► Machinery, people, office building
► People, purpose, structure
► People, structure, finances
► People, strategies, resources
Question No: 9 ( Marks: 1 ) - Please choose one
Human resource management is a part of management that is concerned with
________ dimension.
► Technology
► People
► Financial
► Asset
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is a measure to ensure minorities’ involvement on
equality basis who had been discriminated in the past?
► Equal employment opportunity
► Civil rights
► Anti-gender discrimination
► Affirmative action
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Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following factor plays the vital role while conducting job analysis?
► Collecting maximum information
► Understanding individual goals of employees
► Obtaining top management support first
► All of the given options
Question No: 12 ( Marks: 1 ) - Please choose one
When every applicant is scoring almost the same on attempting the same test,
the test is said to be:
► Valid
► Reliable
► Qualitative
► Traditional
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following statement defines 'Socialization'?
► The formation of an attachment bond between an infant and its career
► The tendency of social theorists to explain everything in terms of social causes
► The process of becoming part of a society by learning its norms and
values
► The historical process by which societies change from traditional to modern ones
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following best reflects the responsibility of a Disseminator?
► Represent the organization to the outsiders
► Hire, train, motivate employees
► Perform duties that are symbolic & ceremonial in nature
► Transmit information to organizational members
Question No: 15 ( Marks: 1 ) - Please choose one
The major objective of developing people in organization is best stated as
► Keeping talented and productive employees
► Matching the skills to job in particular areas
► Reducing the factory overhead cost
► Minimizing the grievance procedures
Question No: 16 ( Marks: 1 ) - Please choose one
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Which of the following can be a possible job activity of an HR manager at
corporate level when he/she is engaged in employees’ development?
► Plan job rotation of experienced managers for further training
► Develop company wide Equal Employment Opportunity plan
► Apply job evaluation procedures to new job titles
► Develop plans for organizational retrenchment
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following types of group role is recognized as functional by the
literature?
► Task oriented roles and relationship roles
► Task oriented roles and individual roles
► Relationship roles and self serving roles
► Interest pleader role and self confessor role
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following is considered as the last stage in the HRM/personnel
development?
► Bureaucratic management
► Records and administration
► Regulative accountability
► Competitive advantage
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is considered as a negative attribute of globalization for
employees in the developed country?
► Reduction in job security
Promotion of free trade ►
Increase in competition ►
Increase in information flow ►
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following role is usually associated with the HR manager in an
organization?
Top level authority ►
Line authority ►
► Advisory/staff authority
Supervisory authority ►
Question No: 21 ( Marks: 1 ) - Please choose one
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The centralized HR functions can be perceived as being:
Too rigid, more interested in enforcing rules than in responding to individual HR
needs ►
Slow, losing some of the best candidates because of the time taken to process the paper
work ►
Complex, with intricate grievance procedures that make it impossible to sack poor
performer ►
All of the given options ►
Question No: 22 ( Marks: 1 ) - Please choose one
Anticipating and coping with change includes all of the following EXCEPT
Implementing fair employment legislation ►
Conducting research to evaluate current HRM practices ►
Screening the applicants pool ►
Anticipating future HRM trends ►
Question No: 23 ( Marks: 1 ) - Please choose one
All of the following duties are performed by the line authority EXCEPT:
Improving job performance ►
Interpreting policies and procedures ►
Developing employee abilities ►
Assistance in hiring process ►
Question No: 24 ( Marks: 1 ) - Please choose one
Which one of the following statement is accurate regarding affirmative action?
A voluntary program to correct past injustice in an employment
process ►
An action that is discriminatory towards the minority group ►
An early retirement program for the female workers ►
A process of receiving less favorable outcomes ►
Question No: 25 ( Marks: 1 ) - Please choose one
Ahmed, HR manager of Tri-Star Technologies is involved in human resource
planning process. What sort of information can be obtained through supply and
demand forecasts?
Overstaffing in sales department ►
Shortage of machine operators in production department ►
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Estimates of changes in the external supply ►
All of the given options ►
Question No: 26 ( Marks: 1 ) - Please choose one
When the economy is stagnant and unemployment levels are high then;
Organizations can not attract the applicants ►
Organizations have to put much effort for attracting applicants ►
Organizations can recruit employees from the global market ►
Organizations can obtain large applicant pool with very little
effort ►
Question No: 27 ( Marks: 1 ) - Please choose one
The variability in interview results across an applicant pool is reduced by using
a standardized
Approach for recruiting applicants ►
Pool of applicants ►
Set of interview questions ►
Time frame for scheduling interviews ►
Question No: 28 ( Marks: 1 ) - Please choose one
The application form should avoid asking questions related to
Seek permission for checking background ►
Provide work history ►
Indicate abilities to follow directions ►
Provide full medical history ►
Question No: 29 ( Marks: 1 ) - Please choose one
Mostly the content of employee handbooks include(s):
Welcome note ►
Introduction of organization ►
Rules and procedures ►
All of the given option ►
Question No: 30 ( Marks: 1 ) - Please choose one
Training needs may be assessed by answering the questions that are listed
here. EXCEPT
What behaviors are necessary to complete assigned tasks? ►
What skill deficiencies do job incumbent have related to tasks? ►
What tasks are needed to achieve the organizational goal? ►
What, historically, has worked well in this organization? ►
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Question No: 31 ( Marks: 1 ) - Please choose one
Hina recently completed her MPA with specialization in human resource
management. She was hired as a compensation analyst by a large firm. What
training is she likely to get before she starts training?
She needs no training to start work ►
She should attend one week training on “financial management” ►
► She needs training specific to job such as how to interpret
internally developed pay graphs and charts
She should be sent to a local university for some course work ►
Question No: 32 ( Marks: 1 ) - Please choose one
Under which of the following authority, an HR Manager took the decision to
provide training to its employees regarding the operations of newly installed
machine?
Staff ►
Functional ►
Line ►
Implied ►
Question No: 33 ( Marks: 1 ) - Please choose one
Following are all included in 'Statistical Approach' of forecasting EXCEPT:
Trend analysis ►
Sensitivity analysis ►
Ratio analysis ►
Regression analysis ►
Question No: 34 ( Marks: 1 ) - Please choose one
When the president of a bank congratulating a new group of trainees then he is
performing which of the following role?
Figure head ►
Disseminator ►
Disturbance handler ►
Entrepreneur ►
Question No: 35 ( Marks: 3 )
What measures should be taken at the pre-arrival stage of socialization?
Ans:-
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The employees / newly recruited staff may take the following measures at the pre-
arrival stage of socialization:
1) Study & review the historical background of the organization
2) Brief idea about the working & corporate culture of the company
3) Should also be familiar with the organizational structure in order to have a
know how to whom he will be interacting with in future. Can be immediate
supervisor or also higher management.
4) Should also have interaction with fellow employs and other staff whom he
may have met during orientation or during interviewing. This will facilitate an easy
slip in getting socialized.
5) New recruit should boldly introduce himself to other existing staff of the
organization as it is a common practice that existing management keeps an initial
distance as part of their prestige and position with new comers. Taking the first
step can change the situation drastically.
Question No: 36 ( Marks: 5 )
What are the pros and cones of internal recruitment?
Ans:
Advantages:
1) Opportunity for promotions if existing staff is meeting the desired
requirements.
2) Advantage of hiring a person known / relative to existing employee as
referral whom the current employee knows well and understands that the person
can meet the desired job specifications.
3) Low recruitment costs.
4) Time saving
5) Effort saving
6) Can be done through HRIS with internal job postings.
Disadvantages:
1) New talents from external market may not be acquired.
2) Might require additional training and development which could have its own
costs.
3) EEO which is also applicable to employment opportunity to internal as well
external human resources is not being implemented.
4) Great chances of hiring a person by referral who may not be fit for the job
but is being hired due to personal influence.
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5) At times internal hiring can boost competitive environment within the
company by encouraging other employees for better career opportunities with
promotion. This can also be taken as disadvantage as the competition stays within
the existing environment and the system acts like a closed system.
Question No: 37 ( Marks: 5 )
Being a human resource manager describe how you can help your organization
to gain competitive advantage through human resources?
Ans:-
Being a HR manager, the following may be taken into consideration:
1) Performing proper job analysis to recruit the right person for right job
2) Liaison with technical staff to define the proper job specifications
3) Carrying out timely forecasting for company’s future needs by
communicating with various departments of the organization.
4) Discussing with top management regarding future business plans for
expansion in order to ensure proper HR planning to employ manpower at the right
time with desired requirements.
5) Hiring brilliant skilled manpower either from institutions or existing
professionals to build a pool of talented personnel who can be set responsible for
making efforts for organizational development and growth.
6) HRIS if implemented properly can help in timely performance appraisals,
training & development of the employees to meet the current requirements for
achieving goals and objectives set by the organization.
7) Giving the workers their desired QWL for better prospects and growth of
organization. Once the workers have the feeling of being part of the organization,
they turn to be an ever lasting asset. It is to be understood that similar to success
of marketing through customer satisfaction, organization’s success is now directly
connected to employee satisfaction.
8) Current era of globalization can be exploited by hiring of international
manpower from different regions of world to constitute workforce diversity. This in
turn leads to interaction between different races, cultures, religions etc at one
single point and can definitely lead to innovative and unique ideas to build a totally
new organizational culture and achieve targets with better results.
9) Hiring and timely development of human resources can create a multi-
tasked and exceptional task force which can interact and give their best output.
HR can help in improving productivity.
10) HR manager by taking into consideration EEO, Affirmative action and other
laws protecting the rights of minorities, women, disabled one’s, old people etc and
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giving these segments opportunity to work in the organization and deliver
efficiently can put up the organization’s reputation into perfect spot. With
employee’s looking forth to work in such a multi-cultural and manpower supportive
firm, organizations will prosper.
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MIDTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 2)
Time: 60 min
Marks: 47
Question No: 1 ( Marks: 1 ) - Please choose one
As a result of which of the following activity, HRIS is gaining popularity day by
day?
► Generating organizational reports
► Managing resources effectively
► Retrieving timely information
► Handling bundles of data
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following term describes the unique combination of psychological
traits that describes a person’s behaviors?
► Perception
► Personality
► Attitude
► Ability
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is NOT a method of an external recruitment?
► Job advertisements
► Job postings
► Internship programs
► Job fairs
Question No: 4 ( Marks: 1 ) - Please choose one
Followings are included in contingent workers EXCEPT:
► Part-timers
► Contractors
► Directors
► Temporaries
Question No: 5 ( Marks: 1 ) - Please choose one
In order to promote unbiased management, organizations should develop:
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► Powerful union
► Legal compliance
► Strategic alliances
► Stakeholder influence
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following process leads towards the Organization’s strategy?
► Organizing
► Controlling
► Planning
► Leading
Question No: 7 ( Marks: 1 ) - Please choose one
Organization has legitimacy and rationale configuration that is why it is said to
be a/an:
► Formal organization
► Informal organization
► Virtual organization
► Learning organization
Question No: 8 ( Marks: 1 ) - Please choose one
The term “People” is one of the components of an organization which refers
to:
► Society
► Customers
► Human resource
► General public
Question No: 9 ( Marks: 1 ) - Please choose one
_____________ is an attribute of work teams which results in a level of
performance that is greater than the sum of the individual inputs.
► Synergy
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► Enthusiasm
► Energy
► Initiative
Question No: 10 ( Marks: 1 ) - Please choose one
How often HR planning process is implemented within an organization?
► Continuously
► Annually
► Bi-annually
► Quarterly
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is a forecasting method in which requirement is
estimated at department level and the information is gradually transmitted to
upper level to make future hiring of employees?
► Top-down approach
► Bottom-up approach
► Zero-based approach
► Employee-based approach
Question No: 12 ( Marks: 1 ) - Please choose one
Job description concentrates on ___________ and job specification
on___________, that incumbent must possess to perform the job.
► Knowledge & skills, Content of work
► Duties & Responsibilities, Qualification
► General working conditions, Duties
► Content of work, Context of work
Question No: 13 ( Marks: 1 ) - Please choose one
As an HR manager, what should be your main focus while recruitment?
► The potential candidate should be very confident and sharp
► The potential candidate must be attractive enough to fit in the position
► The potential candidate should match the requirements of the job
► The potential candidate must posses interpersonal and analytical skills
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following department is responsible for handling safety & health
issues of employees?
► HR department
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► Procurement department
► Finance department
► Marketing department
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following practice involves the selling off portions of the company
and making severe staff reductions?
► Redesigning
► Restructuring
► Organizational designing
► Reengineering
Question No: 16 ( Marks: 1 ) - Please choose one
PTCL has implemented 'golden-handshake scheme' and layoff surplus
employees. PTCL is said to be involved in:
► Restructuring
► Re-engineering
► Downsizing
► Outsourcing
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following managers are refered as service providers?
► Line
► Staff
► Functional
► Operational
Question No: 18 ( Marks: 1 ) - Please choose one
Which one of the following is NOT involved in 'Human Resource Planning'?
► Finding out the required number of people for the organization
► Giving chance to employees for designing their personal plans
► Identifying the skills needed to accomplish the tasks
► Ensuring that human resources will be available when needed
Question No: 19 ( Marks: 1 ) - Please choose one
The hiring process comprises which of the following steps?
► Selection, Recruitment & performance appraisals
► Recruitment, Selection & Socialization
► Selection, Orientation & Development
► Job analysis, Selection & Training
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Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following represents relatively a permanent change in behavior of
employees?
► Learning
► Training
► Development
► Need analysis
Question No: 21 ( Marks: 1 ) - Please choose one
Mental and physical capacities of an individual to perform various tasks which
come from knowledge, learning, and experiences are termed as:
► Perceptions
► Emotions
► Values
► Abilities
Question No: 22 ( Marks: 1 ) - Please choose one
Paperless organizations are the organizations which are:
► Using computer terminal only
► Maintaining manual filling systems only
► Shifting from manual to computerized databases
► None of the given options
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is an authority given to specific person with expertise
in a certain area?
► Line authority
► Staff authority
► Operational authority
► Implied authority
Question No: 24 ( Marks: 1 ) - Please choose one
The CEO of Noon textile limited forms a team the members of which are taking
responsibility for team related leadership functions, planning, and meeting
their targets. Identify what is the type of team?
► Leader centered team
► Product development team
► Self managed team
► Cross functional team
Question No: 25 ( Marks: 1 ) - Please choose one
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The roots of soft version of HRM can be traced into which of the following
schools of thoughts?
► Scientific
► Administrative
► Human relations
► Bureaucratic
Question No: 26 ( Marks: 1 ) - Please choose one
A human resource manager in a medium-sized manufacturing firm is
responsible to comply with the implementation of working conditions and
health and safety of the workers at the workplace according to the Factories
Act 1934. Which of the following external factors prompted this action?
► Labor union
► Management thought
► Work force diversity
► Government legislation
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following duty is performed by a staff manager?
► Interpreting policies and procedures
► Developing employee abilities
► Controlling labor cost
► Advisor in promotion
Question No: 28 ( Marks: 1 ) - Please choose one
When a job analysis should be conducted?
► If new equipments or procedures are introduced
► If a department, division or organization is restructured
► If the turn over rate for a job is higher than the organization’s average rate
► All of the given options
Question No: 29 ( Marks: 1 ) - Please choose one
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An applicant for the word-processing position is given a sample of typing and
his performance was evaluated on the basis of that sample. Identify which of
the following kind of validity is it?
►
Criterion validity
► Content validity
► Construct validity
► Concurrent validity
Question No: 30 ( Marks: 1 ) - Please choose one
Save the Children is initiating a project on education for child laborer.
Recruiting and selection of suitable personnel is in process. What sort of
candidate can be suitable for filling positions?
► The candidates must have corporate sector experience
► The candidates must be aggressive and can help in achieving profit goals
► The candidates must be not only qualified but also dedicated to this type
of work
► The candidate must pass through civil service competitive examination.
Question No: 31 ( Marks: 1 ) - Please choose one
The application form should avoid asking questions related to
► Seek permission for checking background
► Provide work history
► Indicate abilities to follow directions
► Provide full medical history
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is considered as “Red Flag” concerning the job
applicants?
► When the applicant is providing detailed information about his work history
► When the applicant is giving solid justification for leaving last job
► When the applicant is describing his engagement in personal business in between
the gap of his first and last jobs
► When the applicant is avoiding to provide previous employment history
Question No: 33 ( Marks: 1 ) - Please choose one
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United Nations in partnership with an African NGO is starting a food program
for poor families. Which of the following kind of employees should be the most
preferable choice of hiring for this project?
► Parent country nationals
► Host country nationals
► Developed country nationals
► All of the given options
Question No: 34 ( Marks: 1 ) - Please choose one
Hina recently completed her MPA with specialization in human resource
management. She was hired as a compensation analyst by a large firm. What
training is she likely to get before she starts training?
► She needs no training to start work
► She should attend one week training on “financial management”
► She needs training specific to job such as how to interpret internally
developed pay graphs and charts
► She should be sent to a local university for some course work
Question No: 35 ( Marks: 3 )
Discuss benefits that an organization can obtain by using employee referral as
a source of recruitment.
Question No: 36 ( Marks: 5 )
What factors can contribute in increasing the importance of HRIS in the near
future?
Question No: 37 ( Marks: 5 )
How probationary period is being practiced by the organization for final
employee selection?
answer
If this period is used properly, it provide manager with an effective tool to make the new
employee more productive
You can train the worker during this period and you can also get idea who he/she will
perform in future.
During this period we can discuss the performance standards, the employee's actual
performance.
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We can determine if any problems the employee is experiencing with accomplishing the
duties of the position.
We can assure his compliance with the performance standards.
We can determine how he will be successful in his work during the probationary period.
We can get a chance to provide him a mentor who can trained according to company
norms.
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MIDTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 2)
Time: 60 min
Marks: 47
Question No: 1 ( Marks: 1 ) - Please choose one
HRIS helps managers to perform which of the following functions more effectively &
systematically?
► Controlling functions
► Planning functions
► Human resource functions
► Management functions
Question No: 2 ( Marks: 1 ) - Please choose one
Technically HRIS is a/an:
► System software
► System hardware
► Database system
► Operating system
Question No: 3 ( Marks: 1 ) - Please choose one
HRIS is used to facilitate the decisions related to:
► Overall organization
► Employment planning
► Sales forecasting
► Resource allocation
Question No: 4 ( Marks: 1 ) - Please choose one
The major concern of the organizations during 1990s was:
► Productivity
► Efficiency
► Quality
► All of the given options
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is NOT a method of an external recruitment?
► Job advertisements
► Job postings
► Internship programs
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► Job fairs
Question No: 6 ( Marks: 1 ) - Please choose one
Controlling involves all EXCEPT:
► Goal attainment
► Corrective measures
► Standards achievement
► Employees motivation
Question No: 7 ( Marks: 1 ) - Please choose one
Controlling is mandatory to:
► Small & medium enterprises
► Private organizations
► All of the given options
► Large organizations
Question No: 8 ( Marks: 1 ) - Please choose one
Effectiveness is the degree to which organizations' products/services respond to:
► All of the given options
► Customer satisfaction
► Environmental needs
► Quality standard
Question No: 9 ( Marks: 1 ) - Please choose one
Unofficial part of an organization formed on the basis of common interests is known as:
► Formal organization
► Informal organization
► Bureaucratic organization
► Virtual organization
Question No: 10 ( Marks: 1 ) - Please choose one
According to Hawthorne Studies, which of the following work ***** influenced
productivity & employees' behavior?
► Formal
► Informal
► Reserved
► Ceremonial
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is categorized as the authority to give orders to subordinates?
► Functional
► Staff
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► Operational
► Line
Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the benefit of making teams?
► Every member is mutually accountable within a team
► Teams enable organizations to better utilize employees' talents
► Teams create trust and a collaborative culture
► Teams always perform better than individuals in all situations
Question No: 13 ( Marks: 1 ) - Please choose one
The process of pursuing an inclusive culture where newcomers feel welcomed by existing
employees and everyone sees the value of his or her job, is termed as:
► Management of uniformity
► Variety management
► Managing stereotypes
► Diversity management
Question No: 14 ( Marks: 1 ) - Please choose one
How often HR planning process is implemented within an organization?
► Continuously
► Annually
► Bi-annually
► Quarterly
Question No: 15 ( Marks: 1 ) - Please choose one
As an HR manager you are going to conduct job analysis, which one of the following
factor you should consider for its effectiveness?
► Ensure top management support
► Use a single source of information
► Conduct analysis for multiple jobs at once
► Review existing job documents
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following skills are required most by the Top-level managers?
► Technical skills
► Interpersonal skills
► Conceptual skills
► All of the given options
Question No: 17 ( Marks: 1 ) - Please choose one
Individual's behavior comprises of:
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► Heritage
► Perception
► Emotions
► All of the given options
Question No: 18 ( Marks: 1 ) - Please choose one
Organizations started giving more focus on the quality of work life (QWL) during:
► 1960-70
► 1970-80
► 1980-90
► 1990-2000
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following force makes an individual eligible to make decisions, give orders
& directing work activities of others?
► Power
► Influence
► Authority
► Command
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following information is NOT collected through observation method while
conducting job analysis?
► Who is monitoring the task?
► What task has done?
► How task has done?
► How long a task has taken to complete?
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is a goal-directed summary of a person's experience, education
and training developed for use in the selection process?
► Curriculum vitae
► Educational record
► Career goal
► Interview questioning
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following test can best evaluate the routine production activities of job that
require coordination & physical strength?
► Cognitive aptitude test
► Job knowledge test
► Vocational interest test
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► Psychomotor abilities test
Question No: 23 ( Marks: 1 ) - Please choose one
In order to appoint a lecturer for management, the senior faculty asked Mr. Ali to deliver
a sample lecture to one of the MBA batch. The evaluation form is provided to students to
grade Mr. Ali as a competent teacher in terms of his communication & convincing
abilities. What type of test is said to be conducted for the evaluation of Mr. Ali?
► Reliable test
► Content-valid test
► Face-valid test
► Construct-valid test
Question No: 24 ( Marks: 1 ) - Please choose one
During which stage of socialization, employees successfully internalize the organizational
norms & beliefs?
► Pre-arrival stage
► Encounter stage
► Metamorphosis stage
► Post-retirement stage
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is considered as the last stage in the HRM/personnel
development?
► Bureaucratic management
► Records and administration
► Regulative accountability
► Competitive advantage
Question No: 26 ( Marks: 1 ) - Please choose one
Decentralization offers several benefits to the organizations. Which one of the following
is/are considered benefit(s) of decentralization?
► Increased work schedule flexibility
► Increased pool of skilled workers
► Increased employees participation
► All of the given options
Question No: 27 ( Marks: 1 ) - Please choose one
A human resource manager in a medium-sized manufacturing firm is responsible to
comply with the implementation of working conditions and health and safety of the
workers at the workplace according to the Factories Act 1934. Which of the following
external factors prompted this action?
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► Labor union
► Management thought
► Work force diversity
► Government legislation
Question No: 28 ( Marks: 1 ) - Please choose one
Ahmed, HR manager of Tri-Star Technologies is involved in human resource planning
process. What sort of information can be obtained through supply and demand
forecasts?
► Overstaffing in sales department
► Shortage of machine operators in production department
► Estimates of changes in the external supply
► All of the given options
Question No: 29 ( Marks: 1 ) - Please choose one
The corporate strategy of National Investment Bank was acquisition. What would be the
associated human resource strategies in order to achieve this corporate strategy?
► Aggressive recruiting and hiring, rapidly rising wages, job creation, expanding training
and development
► Layoffs, wage reduction, productivity increases, job redesign, renegotiating labor
arrangement
► Specialized job creation, hiring of specialists, specialized training and development
► Selective layoffs, transfers/placement, job combinations, orientation and training,
managing cultural transition
Question No: 30 ( Marks: 1 ) - Please choose one
The human resource manager of a large textile organization based in Faisalabad is
unable to hire best people for her company because of a new restriction that no longer
pays traveling cost to participate in job fairs of other cities. Therefore he is limited to
college job fairs within the city. What one of the following recruiting constraints is most
affecting her organization?
► Organizational image
► Internal organizational politics
► Government's influence
► Costs
Question No: 31 ( Marks: 1 ) - Please choose one
All of the following are advantages of internal recruiting except
► It is less costly than going outside to recruit
► Those chosen internally already know the organization
► It improves the probability of good selection
► It generate infighting among the rival candidates for promotion
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Question No: 32 ( Marks: 1 ) - Please choose one
For the post of CCR in a call center, candidate has passed the usual selection criteria-
the employment test, interview and background checks. What should be the next step?
► To verify educational documents
► To pass screening interview
► To complete application blank
► To give him appointment letter
Question No: 33 ( Marks: 1 ) - Please choose one
How does mentoring differ from the orientation?
► Mentoring is done when an employee is being prepared for jobs of greater
responsibility. Orientation is done when an employee first joins an organization
► Mentoring is done by the supervisor. Orientation is conducted by the peers
► Mentoring is done to familiarize employees with procedures. Orientation is guiding
employee in task completion
► There is no difference in mentoring and orientation
Question No: 34 ( Marks: 1 ) - Please choose one
Why are training programs evaluated in the industry?
► Evaluation is required for junior cadre employees training programs
► Employees have the right to comment on the training they receive
► Evaluation is a necessary component of establishing training effectiveness
► Organizations are legally bound to evaluate training programs
Question No: 35 ( Marks: 3 )
What measures should be taken at the pre-arrival stage of socialization?
Question No: 36 ( Marks: 5 )
Who are contingent workers? Discuss the significance of such workers for an
organization.
Question No: 37 ( Marks: 5 )
Being a human resource manager of a medium sized manufacturing organization how
you will make sure that the recruitment program of your organization is non
discriminatory?
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FINALTERM EXAMINATION Spring 2010
MGT501- Human Resource Management (Session - 1)
Time: 90 min
Question No: 1 ( Marks: 1 ) - Please choose one
After becoming the part of a group some individuals become free rider i.e. they
stop performing within the group & shift their work load on others is called
__________.
► People demographics
► Synergy
► Workforce diversity
► Process loss
Question No: 2 ( Marks: 1 ) - Please choose one
A __________ is a mature group with highly interdependent members who are
highly committed to a common goal.
► Organization
► Union
► Team
► Informal group
Question No: 3 ( Marks: 1 ) - Please choose one
By what means, organizations show concerns for their employees and earn
their commitment?
► Solely ensuring job security of employees
► Provide career development opportunities
► Promise after retirement incentives only
► Offer stock options limited to senior employees
Question No: 4 ( Marks: 1 ) - Please choose one
According to which of the following methods, jobs are grouped by total points
scored and assigned to particular wage/salary grades so that similarly rated
jobs would be placed in the same wage/salary grade?
► Ranking method
► Factor comparison method
► Classification method
► Point factor method
Question No: 5 ( Marks: 1 ) - Please choose one
If a performance appraisal focuses on an employee’s quality and quantity of
wok, then the performance appraisal is focused on measuring _____.
► Generic dimensions of performance
► Performance of actual duties
► Employee competency
► Achievement of objectives
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Question No: 6 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the advantage of Workforce Diversity?
► Increased creativity and flexibility
► Decreased problem-solving skills
► Multiple perspectives
► Greater openness to new ideas
Question No: 7 ( Marks: 1 ) - Please choose one
Human resource management activities relevant to large business
organizations are:
► Little specialized of HR functions
► Performed under a separate department
► All performed by HR manager
► Are ambiguous and complicated
Question No: 8 ( Marks: 1 ) - Please choose one
Which one of the following is a common drawback of conducting interviews?
► Chances of misinterpretation of the information by the job analyst
► Inquiring about the physical demands and health & safety conditions
► Time consuming to schedule and conduct large number of interviews
► Involves all the people working within the organization
Question No: 9 ( Marks: 1 ) - Please choose one
‘Actual situation – desired situation = problem discrepancy’, which of the
following term signifies this equation?
► Gap analysis
► Organizational analysis
► Task analysis
► Person analysis
Question No: 10 ( Marks: 1 ) - Please choose one
The re-arrangement of organizational structure & change in organizational
culture is accomplished during:
► Task analysis
► Organizational analysis
► Person analysis
► Management analysis
Question No: 11 ( Marks: 1 ) - Please choose one
Shehzad planed to retire from his company because he would get a better
package after 30 years of service. However, according to him without a job it
would be difficult for him to spend time so he may consider other options. What
do you suggest for him?
► Explanation of social security benefits
► Pursue career outside the company
► Counseling to utilize leisure time
► All of the given options
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Question No: 12 ( Marks: 1 ) - Please choose one
The basis for promotion will typically be competence rather than seniority
when:
► Team cohesiveness is important
► Company is promoting competition
► Union agreements are involved
► Organization is Legaly bound by government
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following is most popular technique for appraising employee
performance?
► Alternation ranking
► Graphic rating scale
► Management by objective
► Paired comparison
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following is one of the disadvantages related to "Factor
Comparison Method"?
► Fixed compensable factors may lead to faulty results
► More value can be assigned to factors than job’s actual worth
► Useless for managerial jobs with subjective criteria
► Not useful when jobs are different from each other
Question No: 15 ( Marks: 1 ) - Please choose one
Employee rewards like health & life insurance, pensions, time-off with pay,
child care facilities etc. are all referred to:
► Variable pay
► Fringe benefit
► Monthly salary
► Annual bonus
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is an example of 'Family-oriented benefits'?
► Offered share in company's stocks
► Limited & flexible working hours
► Availability of child & elder care centres
► Equal career growth opportunities
Question No: 17 ( Marks: 1 ) - Please choose one
As a CEO of a pharmaceutical firm, what could be your foremost preference
while offering benefits to employees?
► Shorter working hours
► Child care centers
► Medical allownces
► Transportation facilities
Question No: 18 ( Marks: 1 ) - Please choose one
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A power base that depends on fear comes under which of the following
category of power?
► Reward power
► Coercive power
► Referent power
► Legitimate power
Question No: 19 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 20 ( Marks: 1 ) - Please choose one
In the negotiation process, bargaining issues like wages, working hours, terms
& conditions of employment etc. all comes under:
► Labor issues
► Mandatory issues
► Permissive issues
► Prohibited issues
Question No: 21 ( Marks: 1 ) - Please choose one
The document having ‘terms & conditions of employment’ gets signed by
the employee at the time of joining to:
► Review terms on regular basis
► Maintain employee database
► Satisfy the top management
► Get employee’s written approval
Question No: 22 ( Marks: 1 ) - Please choose one
The CEO has appointed Amjad to lead the current project as he has the talent
to handle critical situations with an ease which enhances the followers’ morale
as well. He is said to be a successful leader as per:
► Leadership Theory
► Trait Theory
► Behavioral Theory
► Motivational Theory
Question No: 23 ( Marks: 1 ) - Please choose one
Usually it is observed that after becoming the team’s captain the player’s own
performance declines. What could be the reason behind it?
► Unable to handle extra pressure
► Absence of task related knowledge
► Lack of high energy level
► Imposed on a team by management
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Question No: 24 ( Marks: 1 ) - Please choose one
Ali is aware of all the possible sales trends prevailing in the market, he is said
to be a successful leader because:
► He is intelligent enough to anticipate
► He is quite self confident
► He has dominance over others
► He possesses in depth task related knowledge
Question No: 25 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following component of attitude represents a person’s opinions,
knowledge, and information?
► Affective component
► Cognitive component
► Behavioral component
► Objective component
Question No: 27 ( Marks: 1 ) - Please choose one
The analysis conducted by an organization to investigate the composition of a
community from where organization recruits its workforce, facilitates:
► Legal compliance
► Equal employment opportunity
► Civil rights
► Affirmative action
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following relatively tends to earn the highest total compensation
from the parent company?
► Local country nationals
► Host country nationals
► Third country nationals
► Expatriates
Question No: 29 ( Marks: 1 ) - Please choose one
A career-path method, that recognizes that a technical specialists should be
allowed to contribute their expertise to a company without becoming
managers is known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
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► Dual-Career Path
Question No: 30 ( Marks: 1 ) - Please choose one
While setting objectives of Effective Compensation Management, which of the
following is not included in ‘the big three’?
► Attract qualified employment applicants
► Retain qualified employees, while discouraging retention of low
performing
► Rotate employees within the organization to keep them active
► Motivate employee's behavior toward organization objectives
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Interesting work
► Pay incentives
► Promotion opportunities
► Working conditions
Question No: 32 ( Marks: 1 ) - Please choose one
ESOP stands for which of the following option?
► Employee Stock Option Plan
► Employee Stake Option Plan
► Employee Stress Option Plan
► Employee Strategically Option Plan
Question No: 33 ( Marks: 1 ) - Please choose one
The composition of managers’ experience, skills, abilities, and knowledge
represents which type of power?
► Rewarded power
► Expert power
► Referent power
► Legitimate power
Question No: 34 ( Marks: 1 ) - Please choose one
Chairperson, treasury and secretary are examples of which of the following
types of roles recognized by group?
► Formal role
► Informal role
► Situational role
► Explorer role
Question No: 35 ( Marks: 1 ) - Please choose one
Why the structure of human resource department is considered flat in small
and medium organizations?
► The HR functions are performed by the president/manager
► Separate sections are often created to perform human resource
functions
► Each human resource function may have a supervisor & staff
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► None of the above given options
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following element(s) is/are required in developing strategic
human resource management within an organization?
► Internally transforming HR staff and structure
► Linking HR practices to the business strategy
► Focusing on the values of the human capital pool
► All of the given option
Question No: 37 ( Marks: 1 ) - Please choose one
Which statement accurately reflects the current state of job analysis in most
organizations today?
► Job analysis is performed by senior human resource professionals
► Job analysis affects most human resource management activities
► Job analysis is used to assist only traingin and development program
► Job analysis is developed from the human resource inventory
Question No: 38 ( Marks: 1 ) - Please choose one
Interviews are most valuable for assessing a candidate’s which of the
following skills?
► Applied level of mental skills
► Level of conscientiousness
► Interpersonal skills
► All of the given options
Question No: 39 ( Marks: 1 ) - Please choose one
Telenore Pakistan gives a mobile set to each of its employees after completing
one year on the job. Which of the following kind of reward is offered by the
organization?
► Intrinsic reward
► Extrinsic reward
► Pay-for-performance
► Competency- based reward
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following is NOT a physical symptom of stress?
► Headaches
► Digestive problem
► Frustration
► High blood pressure
Question No: 41 ( Marks: 1 ) - Please choose one
All of the following organizational characteristics can be substitutes for
leadership EXCEPT
► Clear formalized tasks
► Mechanistic rules and procedures
► Unified work groups
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► Mentor relationships
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following dimension of trust is identified by exhibiting
characteristics of willingness to protect and save face for a person?
► Uniformity
► Consistency
► Competence
► Loyalty
Question No: 43 ( Marks: 1 ) - Please choose one
The characteristics of willingness to share ideas and information freely make
up which of the following dimension of trust?
► Competence
► Consistency
► Openness
► Loyality
Question No: 44 ( Marks: 1 ) - Please choose one
Mr. Yoong is a Chinese executive working in Zong Telecom Pakistan,
a China based telecommunication company. Mr. Yoong is therefore be classified
as a/an:
► Guest-country national
► Host-country national
► Expatriate
► Third-country national
Question No: 45 ( Marks: 1 ) - Please choose one
The aspect of organizational culture that an employee can NOT see is:
► What motivates people
► Tempo of work
► Attitude toward authority
► All of the given options
Question No: 46 ( Marks: 1 ) - Please choose one
If management decides to move workers who are not showing satisfactory
performance to lower level of duties and responsibilities along with reduction
in pay then it is called:
► Demotion
► Layoff
► Downsizing
► Termination
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following given statement is most appropriate regarding
employee access to their employment history files?
► Employee can demand to immediately see their file whenever they want
► An employee may have access to file on a 24 hour turnaround time
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► An employee may have access to file on giving one month prior
application
► An employee may have no access to his employment history file
Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following is NOT considered to be a power tactic?
► Consultation
► Substitution
► Rational persuasion
► Coalition
Question No: 49 ( Marks: 3 )
What measures can be taken to build a healthy work environment?
ANS:
Many accidents take place at the workplace due to the negligence of workers.
Many of these accidents can be avoided by simply following some safety
measures and precautions during work. Some of the safety measures which
can be adopted at the workplace are related to hearing safety, construction
safety, respiratory protection and general safety.
General safety measures:
Using gloves, masks, eye and hearing protectors, careful handling
of machines, wearing proper fit clothes at the time of working help in the
safety of people working in the factories and offices.
Question No: 50 ( Marks: 3 )
Why groups' formation is important for an organization?
ANS:
To work together for mutual social and economic benefit.
There are many factors for group formation in organization if important for all
employees:
• Psychological Factors
• Social Factors
• Security Factors
• Economic Factors
• Cultural Factors
Question No: 51 ( Marks: 5 )
Comment on the statement, “Today’s organizations must be able to satisfy the
diverse benefit needs of their employees”.
Question No: 52 ( Marks: 5 )
What is Burnout? How organizational policies and unrealistic goals can cause
Burnout among the employees.
ANS:
Burnout::
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It is the condition when working in highly stressed, excessive work and
general unbalance lifestyle, when then people feel that they are working a lot
with little reward.
Policies:
       Unbalance distribution of rights
No rewards on good work
Unhappy environment among employees
Question No: 53 ( Marks: 5 )
“Political activity is probably more a function of the organization’s
characteristics than of individual difference variables”. Support this statement
by identifying the factors that lead towards organizational politics.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 2)
Ref No: 1457886
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Jobs are compensated on the basis of:
► Job analysis
► Job specification
► Job worth
► Job description
Question No: 2 ( Marks: 1 ) - Please choose one
The ability to think about abstract & complex situations is refered to as:
► Mechanical skill
► Technical skill
► Interpersonal skill
► Conceptual skill
Question No: 3 ( Marks: 1 ) - Please choose one
A company is hiring new entrants as well as some experienced people for its
upcoming project, therefore, it is said to be:
► Advancing in technology
► Globalizing its operations
► Responding to frequent changes
► Enhancing workforce diversity
Question No: 4 ( Marks: 1 ) - Please choose one
HR generalist is involved in:
► Performing all or few (more than one) HR functions
► Performing a single focused HR function
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► Providing orientation to employees only
► Designing special compensation packages for female employees
Question No: 5 ( Marks: 1 ) - Please choose one
________ team allows groups to meet without concern for space or time and
enables organizations to link workers together.
► Process
► Self-managed
► Virtual
► Cross-functional
Question No: 6 ( Marks: 1 ) - Please choose one
A new circular was issued by the top management of the organization to
conduct performance appraisal of each employee after completion of one year
of his/her service, which term best describes the above situation?
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 7 ( Marks: 1 ) - Please choose one
When supervisors are indulged in identifying the subordinates’ performance
deficiencies & provide suggestions for improvements , the process is said to be:
► Strategic performance appraisal
► Organizational development
► Upward feedback
► Downward feedback
Question No: 8 ( Marks: 1 ) - Please choose one
If a performance appraisal focuses on an employee’s quality and quantity of
wok, then the performance appraisal is focused on measuring _____.
► Generic dimensions of performance
► Performance of actual duties
► Employee competency
► Achievement of objectives
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Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following could result in a legally questionable appraisal process?
► Conduct job analysis to establish criteria for successful performance
► Base appraisals on subjective supervisory observations
► Administer and score appraisals in a uniform manner
► Use clearly defined job performance dimensions
Question No: 10 ( Marks: 1 ) - Please choose one
All of the following are examples of upward communication, EXCEPT:
► Routine staff meetings of general manager with the supervisors
► Routine discussion meetings between employee groups
► Routine meetings of supervisors with the employees
► Routine meetings of general manager with the non-supervisory employees
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the given employment testing approach requires individuals to
perform activities similar to those they might encounter in an actual job?
► In-basket technique
► Role playing
► Interview simulations
► Case study
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following is said to be an output of an organization?
► Human resource
► Physical assets
► Goods & services
► Financial reserves
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following helps an organization in defining and measuring the
progress towards goal achievement?
► Key performance indicator
► Adoptation to legal compliance
► Strong compensation system
► Employee career planning
Question No: 14 ( Marks: 1 ) - Please choose one
Which performance appraisal technique lists the traits and a range of
performance?
► Paired comparison
► Management by objective
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► Alternation ranking
► Graphic rating scale
Question No: 15 ( Marks: 1 ) - Please choose one
Which is considered to be the simplest method for job evaluation?
► Classification method
► Factor comparison method
► Point factor method
► Ranking method
Question No: 16 ( Marks: 1 ) - Please choose one
Under which of the following methods of jobs evaluation, jobs are arranged in
an order?
► Ranking method
► Classification method
► Factor comparison method
► Point factor method
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in direct financial payments?
►Wages
►Insurance
►Commissions
►Incentives
Question No: 18 ( Marks: 1 ) - Please choose one
Employee rewards like health & life insurance, pensions, time-off with pay,
child care facilities etc. are all referred to:
►Variable pay
►Fringe benefit
►Monthly salary
►Annual bonus
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is an incentive plan that rewards employees for
exceeding a predetermined goal by sharing the extra profits?
►Scanlon plan
►Piece-work plan
►Gainsharing plan
►Variable pay plan
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Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following criteria is said to be essential for an effective
communication?
►Sender and receiver are using the same code\language
►At least two people are involved & willing to communicate
►A channel to communicate should be present
►All of the given options
Question No: 21 ( Marks: 1 ) - Please choose one
“Employees' appraisal should not be influenced by characteristics like
ethnicity, color, nationality, age & gender.” Which of the following defends the
above statement?
►Rights to privacy
►Labor law
►Employment at will
►Discrimination law
Question No: 22 ( Marks: 1 ) - Please choose one
____________ is the early return of an expatriate manager to the home
country without completion of an overseas assignment.
►Culture shock
►Expatriate return
►Expatriate failure
►Repatriation
Question No: 23 ( Marks: 1 ) - Please choose one
“Leaders are born not made”. Which of the following theory depicts the given
statement?
►Trait Theory
►Situational Theory
►Behavioral Theory
►Motivational Theory
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following skills are required for an effective team?
►Problem-solving skills
►Technical skills
►Interpersonal skills
►All of the given options
Question No: 25 ( Marks: 1 ) - Please choose one
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Ms. Sadia always takes complex tasks as challenge rather than considering
them as burden and tries to optimize her potential to handle the perceived
challenges. Which one of the following traits depicts Sadia as a leader?
►Intelligence
►Knowledge
►Dominance
►Self-confidence
Question No: 26 ( Marks: 1 ) - Please choose one
"Accounting department of 'EFU General Insurance ltd', share information of
multiple levels of different departments to assist in preparing the annual
budget on a consistent basis". Which type of communication it is?
►Diagonal communication
►Horizontal communication
►Upward communication
►Downward communication
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following does not signify the usefulness of conflict?
►It brings life and creativity
►It promotes goal achievement
►It encourages organizational politics
►It promotes change & synergy
Question No: 28 ( Marks: 1 ) - Please choose one
JJP Enterprise seeks to attract one of its managers to move to Gawadar to
manage the working of its subsidiary in Gawadar. The firm will likely need to
offer a ________________ in addition to a manager’s base salary.
►Cost-of-living allowance
►Bonus
►Hardship allowance
►Tax equalization adjustment
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
►Promotion opportunities
►Working conditions
►Interesting work
►Wage
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
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►Promotion opportunities
►Credit union
►Working conditions
►Interesting work
Question No: 31 ( Marks: 1 ) - Please choose one
The progressive discipline procedures that address the issue of discharge
belong to which offense?
►First offense
►Second offense
►Third offense
►Fourth offense
Question No: 32 ( Marks: 1 ) - Please choose one
Collective-bargaining process can’t be completed with out negotiations. What
do management and union ensure?
► That conflict is contained within manageable boundaries
► Agreement between all parties sould not be involved
► That conflict is always resolved by force
► It achieves a set of lasting agreements
Question No: 33 ( Marks: 1 ) - Please choose one
Protection from undesirable circumstances and safety come under which stage
of Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 34 ( Marks: 1 ) - Please choose one
Pictures of minorities, women and disabled employees in company broachers
give credibility to which of the following message?
► “We are an equal opportunity employer”
► “We are working on women right”
► “We offend sexual harassment at workplace”
► “We provide healthy work environment”
Question No: 35 ( Marks: 1 ) - Please choose one
All of the following are advantages of internal recruiting except
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►It is less costly than going outside to recruit
►Those chosen internally already know the organization
►It improves the probability of good selection
►It generate infighting among the rival candidates for promotion
Question No: 36 ( Marks: 1 ) - Please choose one
For the post of tutor, candidates are asked to deliver a lecture to a group of
selected students. Which one of the following statement is most correct?
►This is used to have a face to face interaction
►Demonstration is mandatory for all post graduate colleges
►Delivering lecture is a type of work sampling
►This is an example of in-basket simulation
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following statement is correct regarding work sampling?
►It is often difficult to use for managerial jobs because it is hard to address the full
range of managerial activities
►Work sampling techniques are conducted for candidates applying for higher
positions in organization
►Work sampling techniques are much expensive and it’s really very hard to interpret
results
►This technique is used to measure the impact of employee’s job satisfaction on
performance
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following is considered as “Red Flag” concerning the job
applicants?
►When the applicant is providing detailed information about his work history
►When the applicant is giving solid justification for leaving last job
►When the applicant is describing his engagement in personal business in between
the gap of his first and last jobs
►When the applicant is avoiding to provide previous employment history
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Question No: 39 ( Marks: 1 ) - Please choose one
How does mentoring differ from the orientation?
►Mentoring is done when an employee is being prepared for jobs of greater
responsibility. Orientation is done when an employee first joins an organization
►Mentoring is done by the supervisor. Orientation is conducted by the peers
►Mentoring is done to familiarize employees with procedures. Orientation is guiding
employee in task completion
►There is no difference in mentoring and orientation
Question No: 40 ( Marks: 1 ) - Please choose one
Individual based rewards include all of the following EXCEPT
►Merit pay
►Bonus
►Piece work plan
►Gain sharing
Question No: 41 ( Marks: 1 ) - Please choose one
Under which of the following situation would a team-based compensation most
likely function well?
►A situation in which a team of workers perform interdependent tasks
►A situation in which a team of workers perform independent tasks
►A situation in which a team of workers have homogenous skills and competencies
►A situation in which a team of workers have mutual distrust for each other
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following statement is correct for explaining difference between
leadership and power?
►Leadership focuses influence upward. Power is used to gain downward influence.
►Leadership is a mean of achieving goals. Power focuses on goal achievement.
►Leadership requires goal compatibility with followers. Power requires follower
dependency.
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►Leadership required followers’ independency. Power requires goal compatibility
with followers.
Question No: 43 ( Marks: 1 ) - Please choose one
All of the following organizational characteristics can be substitutes for
leadership EXCEPT
►Clear formalized tasks
►Mechanistic rules and procedures
►Unified work groups
►Mentor relationships
Question No: 44 ( Marks: 1 ) - Please choose one
Mr. Yoong is a Chinese executive working in Zong Telecom Pakistan,
a China based telecommunication company. Mr. Yoong is therefore be classified
as a/an:
►Guest-country national
►Host-country national
►Expatriate
►Third-country national
Question No: 45 ( Marks: 1 ) - Please choose one
___________________ are importers and exporters, they have no investment
outside of their home country.
►International companies
►Multinational companies
►Global companies
►Transnational companies
Question No: 46 ( Marks: 1 ) - Please choose one
What is the main point of difference between a multinational and transnational
corporation?
►Transnational corporations have a central corporate facility but highly decentralized
operations and MNC is more focused on adapting their products and service to e ach
individual local market.
►Transnational corporations have centralized operations and MNC has decentralized
operations
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►Transnational corporations invested in foreign operations and MNC invested in local
operations
►Transnational concentrate on local markets and MNC focus on foreign markets
Question No: 47 ( Marks: 1 ) - Please choose one
Shaukat was accused of using organizational resources for personal use. He
was caught red-handed thrice by his manager while misusing the company
resources. If you were in place of his manager what actionswould you take
against him?
►Warn him in writing
►Suspend him for some time
►Dismiss him permanently
►It is too early to take any action
Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following given statement is most appropriate regarding
employee access to their employment history files?
► Employee can demand to immediately see their file whenever they want
► An employee may have access to file on a 24 hour turnaround time
► An employee may have access to file on giving one month prior application
► An employee may have no access to his employment history file
Question No: 49 ( Marks: 3 )
There are three types of positive powers that effective leaders use;
charismatic, expert and referent power. Explain expert power with examples.
Answer:
Question No: 50 ( Marks: 3 )
What are the three key areas need to be addressed while doing global
business? Define each.
Answer:
Question No: 51 ( Marks: 5 )
What measures should be taken to handle organizational politics?
Answer:
Question No: 52 ( Marks: 5 )
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Is it necessary for a leader to be best performer among all?
Answer:
Question No: 53 ( Marks: 5 )
Explain the expectancy theory. Also identify its three elements and the formula
derived by the scientist in this theory.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
HRIS helps managers to perform which of the following functions more
effectively & systematically?
► Controlling functions
► Planning functions
► Human resource functions
► Management functions
Question No: 2 ( Marks: 1 ) - Please choose one
The three most important job-related attitudes are:
► Job involvement, organizational commitment and job enrichment
► Job satisfaction, job orientation and organizational commitment
► Job satisfaction, job involvement and organizational commitment
► Job satisfaction, job enlargement and organizational behavior
Question No: 3 ( Marks: 1 ) - Please choose one
Under which managerial function, managers ensure goal attainment?
► Planning
► Organizing
► Leading
► Controlling
Question No: 4 ( Marks: 1 ) - Please choose one
Ratio of outputs to inputs is known as:
► Performance
► Effectiveness
► Motivation
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► Efficiency
Question No: 5 ( Marks: 1 ) - Please choose one
Organization is said to be an open system, because:
► It operates within an environment
► It operates in isolation
► Its activities are random
► Its activities are independent
Question No: 6 ( Marks: 1 ) - Please choose one
Evaluation method generally adopted by most of the educational institutes to
evaluate the students’ academic performance is:
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 7 ( Marks: 1 ) - Please choose one
Management has pointed out Mr. Haseeb as a low performer & shows their
dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more &
more efforts but still unable to satisfy the management, after some time he
started overlooked the appraisal reports as he perceived that management is
habitual of criticizing the employees’ performance. This reaction by Haseeb is
resulted due to:
► Lack of trained raters
► Unserious attitude towards appraisal
► Lack of proper feedback
► Management is biased
Question No: 8 ( Marks: 1 ) - Please choose one
NAVEENA Textiles, evaluates its employees on regular basis, but has never
taken any step against the individuals often indulged in offensive behavior, this
may result in:
► Irregular performance appraisals
► Performance appraisals’ failure
► Frequent performance appraisals
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► Semi-annual performance appraisals
Question No: 9 ( Marks: 1 ) - Please choose one
According to which of the following method, each job is assigned to a
particular grade/category depending on the type of jobs, the organizations
required?
► Ranking method
► Classification method
► Factor comparison method
► Point factor method
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is considered as the MOST reliable data collection
source needed for job analysis?
► Experienced job analyst
► Top leading managers
► Employees of that particular job
► Head of the department
Question No: 11 ( Marks: 1 ) - Please choose one
Jamal Enterprises' top management refused to consider its female marketing
manager for the post of Vice President. This action of the company is
representing which of the following?
► Gender discrimination
► Legal consideration
► Reverse discrimination
► Glass ceiling effect
Question No: 12 ( Marks: 1 ) - Please choose one
SWOT Analysis is a tool for:
► Determining the mission
► Dividing missons into goals
► Scanning the environment
► Monitoring frequent performances
Question No: 13 ( Marks: 1 ) - Please choose one
Miss. Fouzia wants to excel herself in the banking field by clearing the IBP
Superior Qualification (ISQ) examination. But her current job’s strict timings
do not allow her to fulfill her plans. To address this problem, the bank could
help her by:
► Providing her with a career coach
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► Encouraging her to join a career success team
► Facilitating her with flexible working hours
► Suggesting her a better occupation to adopt
Question No: 14 ( Marks: 1 ) - Please choose one
'Monoo Textiles' wants to encourage the involvement of women on the upper-
level managerial positions. Which of the following suggestions should Monoo
Textiles consider?
► Offering flexible work schedules
► Providing additional financial benefits
► Awarding seniority status
► Facilitating with career success teams
Question No: 15 ( Marks: 1 ) - Please choose one
If a supervisor wants to criticize his subordinate in an appraisal interview, it is
best to:
► Hold meeting with other people to diffuse the negative situation
► Provide examples of critical incidents by that employee
► Acknowledge personal biases with the employee
► Scold the employee on excuses for poor performance
Question No: 16 ( Marks: 1 ) - Please choose one
Under which of the following methods of jobs evaluation, jobs are arranged in
an order?
► Ranking method
► Classification method
► Factor comparison method
► Point factor method
Question No: 17 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks
ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the
same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate
► Below market rate
► At market rate
► All of the given options
Question No: 18 ( Marks: 1 ) - Please choose one
All of the following are examples of direct compensation, EXCEPT:
► Pension
► Salary
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► Bonus
► Commission
Question No: 19 ( Marks: 1 ) - Please choose one
In the negotiation process, bargaining issues like wages, working hours, terms
& conditions of employment etc. all comes under:
► Labor issues
► Mandatory issues
► Permissive issues
► Prohibited issues
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following factor truly explains the reason behind union
membership within organizations?
► To influence organizational rules & policies
► To become popular within the organization
► To protect employees' legal rights & interests
► To provide assistance in organizational wide strategies
Question No: 21 ( Marks: 1 ) - Please choose one
University administration has provided students with the evaluation forms to
be filled, in order to evaluate the performance of faculty members. This action
of university management is represented as:
► Distributive justice
► Due process
► Just cause
► Procedural justice
Question No: 22 ( Marks: 1 ) - Please choose one
A MOST important advantage of using expatriates to fill foreign subsidiary
management positions is that:
► They are less expensive than local managers
► They are more motivated to perform as compared to host-country nationals
► They perform well in foreign assignments as compare to working in the head
quarters
► They are more likely to implement the instructions from headquarters
Question No: 23 ( Marks: 1 ) - Please choose one
The process of influencing an organized group towards goal accomplishment is
called _______________.
► Organizing
► Planning
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► Managing
► Leading
Question No: 24 ( Marks: 1 ) - Please choose one
Creating conditions for a team to be effective is the responsibility of a(n):
► Organization
► HR department
► Leader
► Employee
Question No: 25 ( Marks: 1 ) - Please choose one
“Leaders are born not made”. Which of the following theory depicts the given
statement?
► Trait Theory
► Situational Theory
► Behavioral Theory
► Motivational Theory
Question No: 26 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced
Question No: 27 ( Marks: 1 ) - Please choose one
According to which of the following an indiviual can be asked for the written
explanation for the first offense of severe nature?
► Hot stove rule
► Positive discipline
► Progressive discipline
► Implied discipline
Question No: 28 ( Marks: 1 ) - Please choose one
"Effectiveness" is represented by:
► Doing things before time
► Doing right things right
► Doing things in minimum time
► Doing things with minimum resources
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Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following system assists in matching job description with the
individual’s qualification?
► DBMS (Data Base Management System)
► IS (Information System)
► MIS (Management Information System)
► HRIS (Human Resource Information System)
Question No: 30 ( Marks: 1 ) - Please choose one
'Nirala Sweets' has recently opened one of its outlets in London. This move has
classified Nirala Sweets as a/an:
► Domestic organization
► International organization
► Multinational organization
► Transnational organization
Question No: 31 ( Marks: 1 ) - Please choose one
Organizations are bound to provide the specified ratio of medical assistance to
workers in case of work related accidents & diseases. This ratio is specified by:
► Minimum wage act
► Labor law
► Employment at will
► Discrimination law
Question No: 32 ( Marks: 1 ) - Please choose one
Employee has the right to quit one job and join another organization according
to his/her own preferences, as protected by:
► Discrimination law
► Rights to privacy
► Labor law
► Employment at will
Question No: 33 ( Marks: 1 ) - Please choose one
Verbal cautions issued by the HR manager to the employees under the
progressive discipline procedures belong to which offence?
► First offense
► Second offense
► Third offense
► Fourth offense
Question No: 34 ( Marks: 1 ) - Please choose one
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Love, affection, friendship and belongingness come under which stage of
Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 35 ( Marks: 1 ) - Please choose one
“Forces acting on/within person that cause specific goal directed behavior” is
the definition of;
► Motivation
► Stimuli
► Resentment
► Conation
Question No: 36 ( Marks: 1 ) - Please choose one
The vice president of human resources of a large-sized manufacturing firm
hires Ms. Robina to deal with the compensation and benefit affairs of the
employees. Which of the following is the most appropriate position for her?
► HR professional
► HR Generalist
► HR Specialist
► HR Advisor
Question No: 37 ( Marks: 1 ) - Please choose one
Being head of human resource department, you received a gap analysis report.
It indicated labor shortage and need to hire five more admin assistant, six
machine operators and three surveyors. What should be your next step to fill
identified gaps?
► Examine current HR inventories to determine internal sources available to
remove gap
► Hire admin assistant on priority basis and leave hiring of other posts on some
other time
► Compensation packages offered for the said posts should be revised immediately
► The identified gaps are ignorable that’s why further actions are not required
Question No: 38 ( Marks: 1 ) - Please choose one
During job analysis process, what type of data will be collected by the analyst
with regard to "job context"?
► Work schedule, financial and non financial incentives and physical working
conditions
► Personal attributes such as personality and interests and work experiences
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► Products made or services performed and material produced
► Error analysis, work standards and measurements such as time taken for a task
Question No: 39 ( Marks: 1 ) - Please choose one
Which one of the following statement is most correct?
► Performance simulation tests are used in private organizations
► Performance simulation tests have high construct validity
► Performance simulation tests have high content validity
► Performance simulation tests are restricted to managerial positions
Question No: 40 ( Marks: 1 ) - Please choose one
Under which of the following situation would a team-based compensation most
likely function well?
► A situation in which a team of workers perform interdependent tasks
► A situation in which a team of workers perform independent tasks
► A situation in which a team of workers have homogenous skills and competencies
► A situation in which a team of workers have mutual distrust for each other
Question No: 41 ( Marks: 1 ) - Please choose one
Which of the following is NOT considered as a role of line managers in
organizational health and safety program?
► Investigate accidents details
► Help employees to work safely
► Ensure workers are doing job in safe environment
► Develop health and safety program
Question No: 42 ( Marks: 1 ) - Please choose one
Sonia has negative affectivity. When ever she faced an ordinary problem, she
is likely to
► Don't bother it
► Handle it with out any tension
► Magnify it and create stress for herself
► Have a heart attack on the spot
Question No: 43 ( Marks: 1 ) - Please choose one
key recommendation for improving self confidence is to
► Study the defeats of other people
► Criticize others rather than oneself
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► Develop positive thinking approach
► Remember your life’s failure events
Question No: 44 ( Marks: 1 ) - Please choose one
By contrasting leadership versus power, we can say leaders achieve goals, and
power is:
► Usually used by poor leaders
► A means of achieving goals
► Based on leaders’ expectations
► A mode of exploiting always
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following dimension of trust is identified by exhibiting
characteristics of willingness to protect and save face for a person?
► Uniformity
► Consistency
► Competence
► Loyalty
Question No: 46 ( Marks: 1 ) - Please choose one
___________________ are importers and exporters, they have no investment
outside of their home country.
► International companies
► Multinational companies
► Global companies
► Transnational companies
Question No: 47 ( Marks: 1 ) - Please choose one
When people in a country accept the fact that power in institutions and
organizations is distributed unequally then they are pointing which of the
following dimension of culture?
► Power distance
► Individualism
► Uncertainty avoidance
► Masculinity/femininity
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Question No: 48 ( Marks: 1 ) - Please choose one
What should be the MOST important criterion in determining whether conflict
is functional or dysfunctional?
► Overall morale
► Turnover rates
► Absenteeism levels
► Performance
Question No: 49 ( Marks: 3 )
Mr Ahmed is an IT manager, he is appointed to evaluate the performance of
employees of production department, because he is the only senior manager in
the organization. How you evaluate this decision of the senior management?
Question No: 50 ( Marks: 3 )
Electronic mode of communication makes communication more effective but
there are some drawbacks of this mode. Write down at least three drawbacks.
Question No: 51 ( Marks: 5 )
What are the criteria that make the leaders & managers similar to each other?
Question No: 52 ( Marks: 5 )
Company consults its legal advisor for some legal assistance, what sort of
power that legal advisor will practice?
Question No: 53 ( Marks: 5 )
Explain the expectancy theory. Also identify its three elements and the formula
derived by the scientist in this theory
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 3)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Which one is the main source of inputs for an organization?
► External environment
► Competitor's move
► Rules & policies
► Internal environment
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is NOT a part of Job specification?
► Employee's personality traits
► Employee's responsibilities
► Employee's educational background
► Employee's work experience
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is considered as the MOST reliable data collection
source needed for job analysis?
► Experienced job analyst
► Top leading managers
► Employees of that particular job
► Head of the department
Question No: 4 ( Marks: 1 ) - Please choose one
Job description concentrates on ___________ and job specification
on___________, that incumbent must possess to perform the job.
► Knowledge & skills, Content of work
► Duties & Responsibilities, Qualification
► General working conditions, Duties
► Content of work, Context of work
Question No: 5 ( Marks: 1 ) - Please choose one
________ refers to a set of expected behavior patterns attributed to someone
who occupies a given position in a social unit.
► Norm
► Perception
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► Role
► Stereotyping
Question No: 6 ( Marks: 1 ) - Please choose one
Which one is NOT the reason of joining groups by people?
► To get affiliation
► To gain power
► To get security
► To get promotions
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following method uses organization's current level of
employment as the starting point while estimating the future staffing needs of
an organization?
► Project forecasting
► Conjecture forecasting
► Labor forecasting
► Zero-base forecasting
Question No: 8 ( Marks: 1 ) - Please choose one
Job specification is an important tool while:
► Dealing with health & safety issues
► Conducting selection process
► Defining rules & procedures
► Determining opportunities for an organization
Question No: 9 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of
individuals in the applicant pool is often expressed as:
► Application ratio
► Recruitment ratio
► Selection ratio
► Employment ratio
Question No: 10 ( Marks: 1 ) - Please choose one
Developed countries usually refer to the developing or underdeveloped nations
to get the benefit of cheap labor, hiring made on such basis is referred as:
► Parent-country national
► Host-country national
► Third-country national
► Headquarter national
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Question No: 11 ( Marks: 1 ) - Please choose one
Organization, where employees are provided with the opportunity to learn on
continuous basis is known as:
► Formal
► Informal
► Bureaucratic
► Learning
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following area is NOT included in Human Resource Development?
► Orientation
► Education
► Development
► Compensation
Question No: 13 ( Marks: 1 ) - Please choose one
Employee commitment had suffered a lot in recent years due to which of the
following reasons?
► Structural downsizing
► Skill inadequacy
► Rational appraisals
► Organizational expansion
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the given statement best reflects the employees’ inclination towards
transfers?
► Increase their compensation packages
► Keep them away from the restrictions of head office
► Bring a change in the routine that pass a positive effect
► Provide career advancement opportunities
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the shift in job position
without any change in salary or grade?
► Promotion
► Transfer
► Demotion
► Resignation
Question No: 16 ( Marks: 1 ) - Please choose one
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Company’s financial statements represent which of the following?
► Customer satisfaction
► Material wastage
► Monthly sales growth
► Product life-cycle
Question No: 17 ( Marks: 1 ) - Please choose one
Which performance appraisal technique lists the traits and a range of
performance?
► Paired comparison
► Management by objective
► Alternation ranking
► Graphic rating scale
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following methods of performance appraisal includes evaluating
performance by assigning predetermined percentages of rates into
performance categories?
► Alternation ranking
► Paired comparison
► Forced distribution
► Graphic ranking scale
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following performance appraisal method is worthless, when jobs
are entirely different from each other?
► Ranking method
► Factor comparison method
► Classification method
► Point factor method
Question No: 20 ( Marks: 1 ) - Please choose one
On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali
(recovery officer), with the title of “best employee” for the month. This award
title is said to be:
► The most expensive reward for him
► The extrinsic reward for him
► The motivational effort made by the bank
► The intrinsic reward to appraise his efforts
Question No: 21 ( Marks: 1 ) - Please choose one
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All of the following are examples of direct compensation, EXCEPT:
► Pension
► Salary
► Bonus
► Commission
Question No: 22 ( Marks: 1 ) - Please choose one
Power attained by a person through his/her structured position within the
organization is:
► Coercive power
► Expert power
► Referent power
► Legitimate power
Question No: 23 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 24 ( Marks: 1 ) - Please choose one
According to which of the following view "conflict is a natural occurrence and
we should accept it"?
► Human Relations View
► Interactionist View
► Behavioral view
► Traditional View
Question No: 25 ( Marks: 1 ) - Please choose one
Communication in which information flows from the top of the organizational
management hierarchy to the employees telling them what is the mission and
what are the policies of the organization is known as:
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 26 ( Marks: 1 ) - Please choose one
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‘An organization cannot terminate an individual, based on his/her age in order
to save some money for the organization .’ The given statement falls under:
► Statutory rights
► Public policy
► Employee rights
► Management rights
Question No: 27 ( Marks: 1 ) - Please choose one
Assessing an employee’s probable success in handling a foreign transfer and
the best predictor of future success is proved to be:
► Job competence
► Past international travel
► Language skills
► Extraversion
Question No: 28 ( Marks: 1 ) - Please choose one
____________ is the early return of an expatriate manager to the home
country without completion of an overseas assignment.
► Culture shock
► Expatriate return
► Expatriate failure
► Repatriation
Question No: 29 ( Marks: 1 ) - Please choose one
General practice carried out by Mr. Aslam is to encourage the participation of
his subordinates while making departmental decisions. He is therefore said to
be:
► Involved in practicing his referent power
► Involved in practicing legitimate power
► Involved in a leadership process
► Involved in making efforts to get favors from employees
Question No: 30 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin
department. In this situation he is said to be a ___________.
► Manager only
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 31 ( Marks: 1 ) - Please choose one
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Leadership will mostly be considered failed if:
► Leaders are appointed by top management
► Leader established high goals to be achieved
► Leader also plays the role of a manager in an organization
► Followers stop sharing their issues with a leader
Question No: 32 ( Marks: 1 ) - Please choose one
Overstating the performance records by an employee in front of management
is considered which of the following?
► Theft
► Damage
► Dishonesty
► Insubordination
Question No: 33 ( Marks: 1 ) - Please choose one
Background and reference checks are made by HR department while hiring
employees to:
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network
► Check authenticity of provided information
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following employee benefits are legally imposed on
organizations?
► Social security
► Stock options
► Care centers
► Flexible hours
Question No: 35 ( Marks: 1 ) - Please choose one
Mr. Ahmed was working as a computer operator, but he was unable to work in
Ms Excel with the required speed. Due to this reason management has
forcefully retired him & appointed a new person to replace him, the company is
said to be indulged in:
► Rightsizing
► Affirmative action
► Downsizing
► Discrimination
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Question No: 36 ( Marks: 1 ) - Please choose one
Expertise in a particular field/area helps leaders in:
► Building their power to influence followers
► Increasing their referent power to influence others
► Enhancing their political network
► Creating upward communication channel
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is not included in extrinsic rewards?
► Working conditions
► Recreation
► Salary
► Wage
Question No: 38 ( Marks: 1 ) - Please choose one
According to the interactionist view about conflict which one of the following
is the most appropriate advantage of conflict within the organization?
► Creativity is there but not synergy
► Creativity & synergy
► Synergy is there but not creativity
► Create trust for employee
Question No: 39 ( Marks: 1 ) - Please choose one
Independence, achievement, freedom, status, recognition, and self-esteem
come under which stage of Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following types of group role is recognized as functional by the
literature?
► Task oriented roles and relationship roles
► Task oriented roles and individual roles
► Relationship roles and self serving roles
► Interest pleader role and self confessor role
Question No: 41 ( Marks: 1 ) - Please choose one
Retirements, dismissals, transfers, layoffs, voluntary turnover and prolonged
illness or death can be cause of which of the following?
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► Decrease in internal supply
► Increase in internal supply
► Decrease in external supply
► Increase in external supply
Question No: 42 ( Marks: 1 ) - Please choose one
Under which of the following situation would a team-based compensation most
likely function well?
A situation in which a team of workers perform interdependent tasks ►
A situation in which a team of workers perform independent tasks ►
A situation in which a team of workers have homogenous skills and competencies ►
A situation in which a team of workers have mutual distrust for each other ►
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following is NOT considered as a role of line managers in
organizational health and safety program?
► Investigate accidents details
Help employees to work safely ►
Ensure workers are doing job in safe environment ►
Develop health and safety program ►
Question No: 44 ( Marks: 1 ) - Please choose one
A key recommendation for improving self confidence is to
Study the defeats of other people ►
Criticize others rather than oneself ►
► Develop positive thinking approach
Remember your life’s failure events ►
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the given statement is true according to the behavioral leadership
school of thought?
► Leadership behaviors can not be developed
► Leaders are born with leadership behaviors
► Leadership skills can be trained
► Women generally make better leaders than men
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following statement describes the term “franchising”?
► Parent company grants another firm the right to do business in a
prescribed manner
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Company allow another firm the right to do business with out any license or
contract ►
Organization grants a foreign firm the right to use intellectual properties ►
Parent company sells its products exclusively in a particular area ►
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following is/are the aspects of culture which you can see?
Dressing code ►
► Language
Daily work practices ►
All of the given options ►
Question No: 48 ( Marks: 1 ) - Please choose one
All of the following are issues that appear consistently throughout labor
contracts EXCEPT
Wages ►
Working hours ►
► Grievance
► Technology transfer
Question No: 49 ( Marks: 3 )
How ‘situation’ affects the leadership process?
The ‘situation’ has certain affects on the leadership process with regard to participating,
delegating, selling or telling. The leader should adapt accordingly to the task on hand.
He should try to have the in-group inclusive as suggested by the Leader-Member
Exchange theory. The leader should exhibit and have the qualities to transform him self
according to the situation.
Question No: 50 ( Marks: 3 )
Describe any three major reasons of designing human resource management
communication programs?
• Communication between the employee and the management, so that the efficiency is
not affected and burnouts are avoided at all costs.
• To instill the confidence in the employee that he is part of the decision making process
and ensuring group cohesiveness (two way communication).
• Assists the management in exercising control over the employees giving way to a
sharing of information and knowledge (top-down communication)
Question No: 51 ( Marks: 5 )
What are the different challenges which management can face when
motivating employees?
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The challenges faced are multi varied and multi faceted. These may include,
• Work force diversity – this forces the manager to adopt different motivational methods
and techniques because of a heterogeneous group.
• Retaining and motivating qualified entry-level employees which usually results in fewer
entry level employees and the manager has to invest on the others to train.
• Organizational restructuring affects the employees behavior and he avoids taking any
risks resulting in the development and discovery of new products.
• An oversupply of managers for very few seats available negatively affects the people
who want to climb the ladder.
Question No: 52 ( Marks: 5 )
What are five factors associated with the success of international
assignments? Is there any one factor which is more important than the others?
Explain.
They are as follows:-
• Selection
• Training
• Compensation
• Career development
• EEO – Equal Employment Opportunity
Selection is the most important factor of all since it encompasses the basic ingredients
which would eventually lead towards the progress of any organization. The selection
would encompass whether the prospective employee has had any experience of any
international assignment; is he comfortable in the environment of a diverse work force;
does he/she has the capacity to adjust to the new culture. To sum it up, the cultural
sensitivity and its absorption would be the bottom line for the selection.
Question No: 53 ( Marks: 5 )
What factors explain the decline in unionization for the last half century? Do
you think the unions in organizations should completely die or they should
continue?
They may be elicited as following,
• Effective communication between the employee and the management.
• Effective supervision in terms of first line supervision.
• Better work environment with regard to safety and health hazards being in place.
• Implementation of better compensation packages and benefits.
In my opinion, unions in organizations should continue, since there should be some
platform of the employees from where employees are able to raise their voices in unison
in case the management neglects the employee rights and their welfare.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 1)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
After becoming the part of a group some individuals become free rider i.e. they
stop performing within the group & shift their work load on others is called
__________.
► People demographics
► Synergy
► Workforce diversity
► Process loss
Question No: 2 ( Marks: 1 ) - Please choose one
A __________ is a mature group with highly interdependent members who are
highly committed to a common goal.
► Organization
► Union
► Team
► Informal group
Question No: 3 ( Marks: 1 ) - Please choose one
By what means, organizations show concerns for their employees and earn
their commitment?
► Solely ensuring job security of employees
► Provide career development opportunities
► Promise after retirement incentives only
► Offer stock options limited to senior employees
Question No: 4 ( Marks: 1 ) - Please choose one
According to which of the following methods, jobs are grouped by total points
scored and assigned to particular wage/salary grades so that similarly rated
jobs would be placed in the same wage/salary grade?
► Ranking method
► Factor comparison method
► Classification method
► Point factor method
Question No: 5 ( Marks: 1 ) - Please choose one
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If a performance appraisal focuses on an employee’s quality and quantity of
wok, then the performance appraisal is focused on measuring _____.
► Generic dimensions of performance
► Performance of actual duties
► Employee competency
► Achievement of objectives
Question No: 6 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the advantage of Workforce Diversity?
► Increased creativity and flexibility
► Decreased problem-solving skills
► Multiple perspectives
► Greater openness to new ideas
Question No: 7 ( Marks: 1 ) - Please choose one
Human resource management activities relevant to large business
organizations are:
► Little specialized of HR functions
► Performed under a separate department
► All performed by HR manager
► Are ambiguous and complicated
Question No: 8 ( Marks: 1 ) - Please choose one
Which one of the following is a common drawback of conducting interviews?
► Chances of misinterpretation of the information by the job analyst
► Inquiring about the physical demands and health & safety conditions
► Time consuming to schedule and conduct large number of interviews
► Involves all the people working within the organization
Question No: 9 ( Marks: 1 ) - Please choose one
‘Actual situation – desired situation = problem discrepancy’, which of the
following term signifies this equation?
► Gap analysis
► Organizational analysis
► Task analysis
► Person analysis
Question No: 10 ( Marks: 1 ) - Please choose one
The re-arrangement of organizational structure & change in organizational
culture is accomplished during:
► Task analysis
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► Organizational analysis
► Person analysis
► Management analysis
Question No: 11 ( Marks: 1 ) - Please choose one
Shehzad planed to retire from his company because he would get a better
package after 30 years of service. However, according to him without a job it
would be difficult for him to spend time so he may consider other options. What
do you suggest for him?
► Explanation of social security benefits
► Pursue career outside the company
► Counseling to utilize leisure time
► All of the given options
Question No: 12 ( Marks: 1 ) - Please choose one
The basis for promotion will typically be competence rather than seniority
when:
► Team cohesiveness is important
► Company is promoting competition
► Union agreements are involved
► Organization is Legaly bound by government
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following is most popular technique for appraising employee
performance?
► Alternation ranking
► Graphic rating scale
► Management by objective
► Paired comparison
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following is one of the disadvantages related to "Factor
Comparison Method"?
► Fixed compensable factors may lead to faulty results
► More value can be assigned to factors than job’s actual worth
► Useless for managerial jobs with subjective criteria
► Not useful when jobs are different from each other
Question No: 15 ( Marks: 1 ) - Please choose one
Employee rewards like health & life insurance, pensions, time-off with pay,
child care facilities etc. are all referred to:
► Variable pay
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► Fringe benefit
► Monthly salary
► Annual bonus
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is an example of 'Family-oriented benefits'?
► Offered share in company's stocks
► Limited & flexible working hours
► Availability of child & elder care centres
► Equal career growth opportunities
Question No: 17 ( Marks: 1 ) - Please choose one
As a CEO of a pharmaceutical firm, what could be your foremost preference
while offering benefits to employees?
► Shorter working hours
► Child care centers
► Medical allownces
► Transportation facilities
Question No: 18 ( Marks: 1 ) - Please choose one
A power base that depends on fear comes under which of the following
category of power?
► Reward power
► Coercive power
► Referent power
► Legitimate power
Question No: 19 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 20 ( Marks: 1 ) - Please choose one
In the negotiation process, bargaining issues like wages, working hours, terms
& conditions of employment etc. all comes under:
► Labor issues
► Mandatory issues
► Permissive issues
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► Prohibited issues
Question No: 21 ( Marks: 1 ) - Please choose one
The document having ‘terms & conditions of employment’ gets signed by the
employee at the time of joining to:
► Review terms on regular basis
► Maintain employee database
► Satisfy the top management
► Get employee’s written approval
Question No: 22 ( Marks: 1 ) - Please choose one
The CEO has appointed Amjad to lead the current project as he has the talent
to handle critical situations with an ease which enhances the followers’ morale
as well. He is said to be a successful leader as per:
► Leadership Theory
► Trait Theory
► Behavioral Theory
► Motivational Theory
Question No: 23 ( Marks: 1 ) - Please choose one
Usually it is observed that after becoming the team’s captain the player’s own
performance declines. What could be the reason behind it?
► Unable to handle extra pressure
► Absence of task related knowledge
► Lack of high energy level
► Imposed on a team by management
Question No: 24 ( Marks: 1 ) - Please choose one
Ali is aware of all the possible sales trends prevailing in the market, he is said
to be a successful leader because:
► He is intelligent enough to anticipate
► He is quite self confident
► He has dominance over others
► He possesses in depth task related knowledge
Question No: 25 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
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► Be reduced
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following component of attitude represents a person’s opinions,
knowledge, and information?
► Affective component
► Cognitive component
► Behavioral component
► Objective component
Question No: 27 ( Marks: 1 ) - Please choose one
The analysis conducted by an organization to investigate the composition of a
community from where organization recruits its workforce, facilitates:
► Legal compliance
► Equal employment opportunity
► Civil rights
► Affirmative action
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following relatively tends to earn the highest total compensation
from the parent company?
► Local country nationals
► Host country nationals
► Third country nationals
► Expatriates
Question No: 29 ( Marks: 1 ) - Please choose one
A career-path method, that recognizes that a technical specialists should be allowed to
contribute their expertise to a company without becoming managers is known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
► Dual-Career Path
Question No: 30 ( Marks: 1 ) - Please choose one
While setting objectives of Effective Compensation Management, which of the following
is not included in ‘the big three’?
► Attract qualified employment applicants
► Retain qualified employees, while discouraging retention of low performing
► Rotate employees within the organization to keep them active
► Motivate employee's behavior toward organization objectives
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Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Interesting work
► Pay incentives
► Promotion opportunities
► Working conditions
Question No: 32 ( Marks: 1 ) - Please choose one
ESOP stands for which of the following option?
► Employee Stock Option Plan
► Employee Stake Option Plan
► Employee Stress Option Plan
► Employee Strategically Option Plan
Question No: 33 ( Marks: 1 ) - Please choose one
The composition of managers’ experience, skills, abilities, and knowledge
represents which type of power?
► Rewarded power
► Expert power
► Referent power
► Legitimate power
Question No: 34 ( Marks: 1 ) - Please choose one
Chairperson, treasury and secretary are examples of which of the following
types of roles recognized by group?
► Formal role
► Informal role
► Situational role
► Explorer role
Question No: 35 ( Marks: 1 ) - Please choose one
Why the structure of human resource department is considered flat in small
and medium organizations?
► The HR functions are performed by the president/manager
► Separate sections are often created to perform human resource functions
► Each human resource function may have a supervisor & staff
► None of the above given options
Question No: 36 ( Marks: 1 ) - Please choose one
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Which of the following element(s) is/are required in developing strategic
human resource management within an organization?
► Internally transforming HR staff and structure
► Linking HR practices to the business strategy
► Focusing on the values of the human capital pool
► All of the given option
Question No: 37 ( Marks: 1 ) - Please choose one
Which statement accurately reflects the current state of job analysis in most
organizations today?
► Job analysis is performed by senior human resource professionals
► Job analysis affects most human resource management activities
► Job analysis is used to assist only traingin and development program
► Job analysis is developed from the human resource inventory
Question No: 38 ( Marks: 1 ) - Please choose one
Interviews are most valuable for assessing a candidate’s which of the
following skills?
► Applied level of mental skills
► Level of conscientiousness
► Interpersonal skills
► All of the given options
Question No: 39 ( Marks: 1 ) - Please choose one
Telenore Pakistan gives a mobile set to each of its employees after completing
one year on the job. Which of the following kind of reward is offered by the
organization?
► Intrinsic reward
► Extrinsic reward
► Pay-for-performance
► Competency- based reward
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following is NOT a physical symptom of stress?
► Headaches
► Digestive problem
► Frustration
► High blood pressure
Question No: 41 ( Marks: 1 ) - Please choose one
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All of the following organizational characteristics can be substitutes for
leadership EXCEPT
► Clear formalized tasks
► Mechanistic rules and procedures
► Unified work groups
► Mentor relationships
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following dimension of trust is identified by exhibiting
characteristics of willingness to protect and save face for a person?
► Uniformity
► Consistency
► Competence
► Loyalty
Question No: 43 ( Marks: 1 ) - Please choose one
The characteristics of willingness to share ideas and information freely make
up which of the following dimension of trust?
► Competence
► Consistency
► Openness
► Loyality
Question No: 44 ( Marks: 1 ) - Please choose one
Mr. Yoong is a Chinese executive working in Zong Telecom Pakistan,
a China based telecommunication company. Mr. Yoong is therefore be classified
as a/an:
► Guest-country national
► Host-country national
► Expatriate
► Third-country national
Question No: 45 ( Marks: 1 ) - Please choose one
The aspect of organizational culture that an employee can NOT see
is:
► What motivates people
► Tempo of work
► Attitude toward authority
► All of the given options
Question No: 46 ( Marks: 1 ) - Please choose one
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If management decides to move workers who are not showing satisfactory
performance to lower level of duties and responsibilities along with reduction
in pay then it is called:
► Demotion
► Layoff
► Downsizing
► Termination
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following given statement is most appropriate regarding
employee access to their employment history files?
► Employee can demand to immediately see their file whenever they want
► An employee may have access to file on a 24 hour turnaround time
► An employee may have access to file on giving one month prior application
► An employee may have no access to his employment history file
Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following is NOT considered to be a power tactic?
► Consultation
► Substitution
► Rational persuasion
► Coalition
Question No: 49 ( Marks: 3 )
What measures can be taken to build a healthy work environment?
ANS:
Many accidents take place at the workplace due to the negligence of workers. Many of
these accidents can be avoided by simply following some safety measures and
precautions during work. Some of the safety measures which can be adopted at the
workplace are related to hearing safety, construction safety, respiratory protection and
general safety.
General safety measures:
Using gloves, masks, eye and hearing protectors, careful handling of machines, wearing
proper fit clothes at the time of working help in the safety of people working in the
factories and offices.
Question No: 50 (Marks: 3 )
Why groups' formation is important for an organization?
ANS:
To work together for mutual social and economic benefit.
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There are many factors for group formation in organization if important for all
employees:
· Psychological Factors
· Social Factors
· Security Factors
· Economic Factors
· Cultural Factors
Question No: 51 ( Marks: 5 )
Comment on the statement, “Today’s organizations must be able to satisfy the
diverse benefit needs of their employees”.
Question No: 52 ( Marks: 5 )
What is Burnout? How organizational policies and unrealistic goals can cause
Burnout among the employees.
ANS:
Burnout:
It is the condition when working in highly stressed, excessive work and general
unbalance lifestyle, when then people feel that they are working a lot with little reward.
Policies:
· Unbalance distribution of rights
· No rewards on good work
· Unhappy environment among employees
Question No: 53 ( Marks: 5 )
“Political activity is probably more a function of the organization’s
characteristics than of individual difference variables”. Support this statement
by identifying the factors that lead towards organizational politics.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 4)
Time: 90 min
Question No: 1 ( Marks: 1 ) - Please choose one
Who is said to be responsible for task allocation in order to fulfill the
organizational goals?
► Stockholders
► Stakeholders
► Managers
► Investors
Question No: 2 ( Marks: 1 ) - Please choose one
Job analysis is performed to define:
► Job description & job specification
► Job specification & job position
► Organizational rules & policies
► Job description & job duties
Question No: 3 ( Marks: 1 ) - Please choose one
If the workforce of an organization represents true proportion of the
community sectors in all its job classifications, it represents the
_____________________ of its affirmative action.
► Gaps
► Effectiveness
► Discrepancies
► Performance
Question No: 4 ( Marks: 1 ) - Please choose one
According to which act, pay discrimination on the basis of gender for same
position & performance is prohibited?
► Civil rights
► Equal pay
► Worker compensation
► Age discrimination
Question No: 5 ( Marks: 1 ) - Please choose one
Followings are included in contingent workers EXCEPT:
► Part-timers
► Contractors
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► Directors
► Temporaries
Question No: 6 ( Marks: 1 ) - Please choose one
___________________ managers develop organizational wide goals.
► Middle-level
► First-line level
► Low-level
► Top-level
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following performance appraisal method is usually adopted for
evaluating performance at managerial positions?
► Management by objective
► Critical incident
► Paired comparison
► Essay method
Question No: 8 ( Marks: 1 ) - Please choose one
Term used to refer the potential employees available for work within the
geographic area from which employees are recruited is:
► Labor market
► Employment market
► Employee market
► Job market
Question No: 9 ( Marks: 1 ) - Please choose one
People can be more productive while working in:
► Isolation
► Groups
► Crowd
► None of the given options
Question No: 10 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of
individuals in the applicant pool is often expressed as:
Application ratio ►
Recruitment ratio ►
Selection ratio ►
Employment ratio ►
Question No: 11 ( Marks: 1 ) - Please choose one
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Decision regarding the delivery medium for training is made prior to which of
the following step?
► Evaluating the training program
► Designing the contents of training to be delivered
► Identifying whether the training is required or not
► Conducting need assessment to identify issues
Question No: 12 ( Marks: 1 ) - Please choose one
The framework of providing learning and experience to the employees in a
definite time period to improve their job performance and growth, is referred
to which of the following?
► HRD (Human Resource Development)
► HRP (Human Resource Planning)
► HRIS (Human Resource Information System)
► SHRM (Strategic Human Resource Management)
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the shift in job position
without any change in salary or grade?
► Promotion
► Transfer
► Demotion
► Resignation
Question No: 14 ( Marks: 1 ) - Please choose one
The lifelong series of activities that contribute to a person’s career exploration,
establishment, success, and fulfillment is called:
► Organizational development
► Career management
► Career development
► Career planning
Question No: 15 ( Marks: 1 ) - Please choose one
Anum is working with a coach to identify her personal skills and interests.
Then she plans to get information about opportunities that fit her skills and
interests and set career goals for what she seeks to accomplish. Anum is said
to be indulged in:
► Career management
► Career development
► Career planning
► Career allocation
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Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is a part of organization’s role in the career
development of an employee?
► Communicating the mission, policies and procedures
► Providing timely performance feedback
► Participating in career development discussions
► Seeking out career information
Question No: 17 ( Marks: 1 ) - Please choose one
As a CEO of a pharmaceutical firm, what could be your foremost preference
while offering benefits to employees?
► Shorter working hours
► Child care centers
► Medical allownces
► Transportation facilities
Question No: 18 ( Marks: 1 ) - Please choose one
Which incentive plan focuses on co-operation between managers and
employees through sharing thier problems, goals and ideas?
► Improshare plan
► Scanlon plan
► Profit-sharing plan
► Stock ownership plan
Question No: 19 ( Marks: 1 ) - Please choose one
'Organizational politics' leads to which of the following?
► Employee anxiety
► Employee interrelationship
► Efficient production
► Job satisfaction
Question No: 20 ( Marks: 1 ) - Please choose one
Interdepartmental communication by people at different levels is known as:
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 21 ( Marks: 1 ) - Please choose one
Mr. Ali is perceived to be the best counselor among all of his followers. Thus,
what kind of a leader Ali is?
► Influential
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► Self-confident
► Charismatic
► Knowledgeable
Question No: 22 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following can be an alternative decision to employee termination?
► Demotion
► Retirement
► Resignation
► Lay-off
Question No: 24 ( Marks: 1 ) - Please choose one
Paperless organizations are the organizations which are:
► Using computer terminal only
► Maintaining manual filling systems only
► Shifting from manual to computerized databases
► None of the given options
Question No: 25 ( Marks: 1 ) - Please choose one
'Nirala Sweets' has recently opened one of its outlets in London. This move has
classified Nirala Sweets as a/an:
► Domestic organization
► International organization
► Multinational organization
► Transnational organization
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following does not play any significant role in avoiding workplace
accidents?
► Maintenance of equipments
► Rewards attached with safety measures
► Safety trainings to employees
► Increased employee empowerment
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Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following relatively tends to earn the highest total compensation
from the parent company?
► Local country nationals
► Host country nationals
► Third country nationals
► Expatriates
Question No: 28 ( Marks: 1 ) - Please choose one
Which one of the following is not a function of HRM department which helps in training
and development program?
► Provide employee orientation training
► Contribute to management development programs
► Monetary satisfaction
► Provide training and development.
Question No: 29 ( Marks: 1 ) - Please choose one
When an employee progresses vertically upward in the organization from one specific
job to the next that is known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
► Dual-Career Path
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Working conditions
► Promotion opportunities
► Salary
► Interesting work
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Interesting work
► Promotion opportunities
► Paid vacations
► Working conditions
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following situation is a most appropriate to solve problem?
► Win/lose
► Lose/lose
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► Win/win
► All are appropriate
Question No: 33 ( Marks: 1 ) - Please choose one
Collective-bargaining process can’t be completed with out negotiations. What
do management and union ensure?
► That conflict is contained within manageable boundaries
► Agreement between all parties sould not be involved
► That conflict is always resolved by force
► It achieves a set of lasting agreements
Question No: 34 ( Marks: 1 ) - Please choose one
“Forces acting on/within person that cause specific goal directed behavior” is
the definition of;
► Motivation
► Stimuli
► Resentment
► Conation
Question No: 35 ( Marks: 1 ) - Please choose one
Omer is a member of a team that makes recommendations for others to
implement. Omer is a member of which of the following team?
► Work team
► Virtual team
► Problem solving team
► Self managed team
Question No: 36 ( Marks: 1 ) - Please choose one
All of the following can be the action of management when firms are faced
with the shortage of workers. EXCEPT
► Creative recruiting
► Employee referrals
► Job fairs
► Layoffs
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following step comes first in the strategy process?
Determine desirable goals and/or strategies ►
Assess current situation and current strategy ►
Search for and select suitable courses of action ►
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Implement changes ►
Question No: 38 ( Marks: 1 ) - Please choose one
Last week, Saba won a cash prize of Rs 25 million in a prize bond draw. She
quit her job on Monday. According to motivation theory what can be the
reason?
Saba’s individual needs changed ►
Saba’s individual interests changed ►
Organizational preferences changed ►
Organizational needs were realigned ►
Question No: 39 ( Marks: 1 ) - Please choose one
Symptoms of talking too fast or loud or being aggressive and critical are
_____________symptoms.
Personal ►
Physiological ►
Behavioral ►
Psychological ►
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following substitute(s) for leadership make a leader
unnecessary?
When task is clear and routine ►
When followers are experts and self-leaders ►
When organizational rules and policies are well defined and fully practiced ►
All of the given options ►
Question No: 41 ( Marks: 1 ) - Please choose one
All of the following organizational characteristics can be substitutes for
leadership EXCEPT
Clear formalized tasks ►
Mechanistic rules and procedures ►
Unified work groups ►
Mentor relationships ►
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following dimension of trust is characterized by reliability,
predictability, and good judgment in handling situations?
Uniformity ►
Consistency ►
Competence ►
Integrity ►
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Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following dimension of trust is identified by exhibiting
characteristics of willingness to protect and save face for a person?
Uniformity ►
Consistency ►
Competence ►
Loyalty ►
Question No: 44 ( Marks: 1 ) - Please choose one
___________________ are importers and exporters, they have no investment
outside of their home country.
International companies ►
Multinational companies ►
Global companies ►
Transnational companies ►
Question No: 45 ( Marks: 1 ) - Please choose one
___________________ are importers and exporters, they have no investment
outside of their home country.
International companies ►
Multinational companies ►
Global companies ►
Transnational companies ►
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following is correctly describing difference between resignation
and termination?
► Resignation is a severe disciplinary action imposing on an employee by a
company. Termination is a personal decision of an employee.
In case of resignation employee decides to leave the organization and in case of
termination employer decides to break the contract of employment ►
► In case of resignation employer decides to break the contract of employment and
in case of termination employee decides to leave the organization
► None of the given option
Question No: 47 ( Marks: 1 ) - Please choose one
Suppose there are two executives who have no disagreement on the goals and
contents of work, but disagree on how the group’s work should be
accomplished. The type of conflict experienced by them is called:
Task conflict ►
Relationship conflict ►
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Process conflict ►
Traditional conflict ►
Question No: 48 ( Marks: 1 ) - Please choose one
Under which of the following category union can bargain with the management
on appointing a particular person as union leader?
Mandatory bargaining issue ►
Permissive bargaining issue ►
Prohibited bargaining issue ►
Obligatory bargaining issue ►
Question No: 49 ( Marks: 3 )
Explain any two types of organizational conflict with example.
Question No: 50 ( Marks: 3 )
What is the main point of difference regarding leadership between the two
schools of thoughts i.e. trait and behavioral?
Question No: 51 ( Marks: 5 )
Is it necessary for a leader to be best performer among all?
Question No: 52 ( Marks: 5 )
Explain the measures that can be taken to enhance the effectiveness of
organizational discipline.
Question No: 53 ( Marks: 5 )
What is Burnout? How organizational policies and unrealistic goals can cause
Burnout among the employees.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 2)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the
following is said to be the main focus of Organization Behavior?
► How to become more effective in society
► How to become more effective in society
► How to best utilize human resource
► How to become environmental friendly
► How to become a market leader
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the
following term describes the unique combination of psychological traits that
describes a person’s behaviors?
► Personality
► Perception
► Personality
► Attitude
► Ability
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the
following approach emphasizes the effect of psychological & social factors on
employees’ performance?
► Human relations approach
► Scientific approach
► Rational approach
► Human relations approach
► Systematic approach
Question No: 4 ( Marks: 1 ) - Please choose one
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Which one is
NOT a type of teams?
► Team building
► Virtual
► Problem-solving
► Cross-functional
► Team building
Question No: 5 ( Marks: 1 ) - Please choose one
Which human
resource area is concerned with the collective bargaining of labor union?
► Employee relations
► Stockholder relations
► Industrial relations
► Personnel relations
► Employee relations
Question No: 6 ( Marks: 1 ) - Please choose one
'Fair
employment legislation' is applicable to which of the following?
► Collective bargaining
► Collective bargaining
► Planning & selection
► Training & development
► Grapevine network
Question No: 7 ( Marks: 1 ) - Please choose one
If an
organization rejects a particular individual on the basis of his qualification, but
continues seeking other applicants with similar qualification, which of the
following practice an organization is experiencing?
► Discrimination
► Affirmative action
► Legal compliance
► Equal employment opportunity
► Discrimination
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the
following is a process of attracting individuals on timely basis, in sufficient
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numbers and with appropriate qualifications, to apply for jobs with an
organization?
► Recruitment
► Selection
► Recruitment
► Staffing
► Enrollment
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the
following test indicates the person’s inclination towards a particular
occupation that provides satisfaction to that individual?
► Vocational interest test
► Vocational interest test
► Cognitive aptitude test
► Personality test
► Psychomotor abilities test
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the
following is NOT a concern of Human Resource Development (HRD)?
► Employee appraisals
► Employee training
► Employee orientation
► Employee rights
► Employee appraisals
Question No: 11 ( Marks: 1 ) - Please choose one
Shehzad
planed to retire from his company because he would get a better package after
30 years of service. However, according to him without a job it would be
difficult for him to spend time so he may consider other options. What do you
suggest for him?
► Pursue career outside the company
► Explanation of social security benefits
► Pursue career outside the company
► Counseling to utilize leisure time
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► All of the given options
Question No: 12 ( Marks: 1 ) - Please choose one
Being a
cashier, Ahmed is discontented with his job, why it is so?
► Job does not suit his preferences
► Job involves extensive customer interaction
► Job does not suit his preferences
► Job involves physical toughness
► Job requires mental toughness
Question No: 13 ( Marks: 1 ) - Please choose one
Sometimes
an employee feels happy with his existing occupation and the current
employer, but finds that the job is not organized in an optimal way. What
action might be recommended for that employee?
► Consider alternative work arrangements
► Immediately switch the job
► Enhance contacts outside the company
► Consider alternative work arrangements
► All of the given options
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the
following is part of a manager’s role in the career development of an
employee?
► Communicating the mission, policies and procedures
► Communicating the mission, policies and procedures
► Utilizing career development opportunities
► Participating in career development discussions
► Establishing goals and career plans
Question No: 15 ( Marks: 1 ) - Please choose one
The basis for
promotion will typically be competence rather than seniority when:
► Company is promoting competition
► Team cohesiveness is important
► Company is promoting competition
► Union agreements are involved
► Organization is Legaly bound by government
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Question No: 16 ( Marks: 1 ) - Please choose one
Power
attained by a person through his/her structured position within the
organization is:
► Expert power
► Coercive power
► Expert power
► Referent power
► Legitimate power
Question No: 17 ( Marks: 1 ) - Please choose one
According to
which of the following view, "conflict should be encouraged and managed"?
► Interactionist View
► Traditional View
► Human Relations View
► Interactionist View
► Behavioral view
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the
following criteria is said to be essential for an effective communication?
► All of the given options
► Sender and receiver are using the same code\language
► At least two people are involved & willing to communicate
► A channel to communicate should be present
► All of the given options
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the
following factor can not be considered as benefits of health and safety
program?
► Reduced absenteeism
► Reduced absenteeism
► Increased productivity
► Controlled litigation
► High market share
Question No: 20 ( Marks: 1 ) - Please choose one
“Employees'
appraisal should not be influenced by characteristics like ethnicity, color,
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nationality, age & gender.” Which of the following defends the above
statement?
► Discrimination law
► Rights to privacy
► Labor law
► Employment at will
► Discrimination law
Question No: 21 ( Marks: 1 ) - Please choose one
Lack of
concentration among employees is indicated as:
Behavioral symptom of stress
► Short-term physical symptom of stress
► Long-term physical symptom of stress
► Behavioral symptom of stress
► Internal symptom of stress
Question No: 22 ( Marks: 1 ) - Please choose one
Assessing an
employee’s probable success in handling a foreign transfer and the
best predictor of future success is proved to be:
► Language skills
► Job competence
► Past international travel
► Language skills
► Extraversion
Question No: 23 ( Marks: 1 ) - Please choose one
Usually it is
observed that after becoming the team’s captain the player’s own performance
declines. What could be the reason behind it?
► Unable to handle extra pressure
► Unable to handle extra pressure
► Absence of task related knowledge
► Lack of high energy level
► Imposed on a team by management
Question No: 24 ( Marks: 1 ) - Please choose one
“Leaders are
born not made”. Which of the following theory depicts the given statement?
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Situational Theory
► Trait Theory
► Situational Theory
► Behavioral Theory
► Motivational Theory
Question No: 25 ( Marks: 1 ) - Please choose one
Charismatic
leaders are those who have the ability to:
► Influence others in a desired manner
► Resolve every problem prevailing in the organization
► Influence others in a desired manner
► Command over larger number of employees
► Strictly impose the set rules
Question No: 26 ( Marks: 1 ) - Please choose one
A process of
shifting worker to lower level of duties & responsibilities along with the
reduced pay is termed as:
► Demotion
► Retirement
► Resignation
► Lay-off
► Demotion
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the
following is a force by which personality traits (expertise) affect others’
behavior?
► Authority
► Power
► Influence
► Authority
► Command
Question No: 28 ( Marks: 1 ) - Please choose one
'Nirala
Sweets' has recently opened one of its outlets in London. This move has
classified Nirala Sweets as a/an:
► International organization
► Domestic organization
► International organization
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► Multinational organization
► Transnational organization
Question No: 29 ( Marks: 1 ) - Please choose one
Organizations
are bound to provide the specified ratio of medical assistance to workers in
case of work related accidents & diseases. This ratio is specified by:
► Labor law
► Minimum wage act
► Labor law
► Employment at will
► Discrimination law
Question No: 30 ( Marks: 1 ) - Please choose one
Employee has
the right to quit one job and join another organization according to his/her
own preferences, as protected by:
► Employment at will
► Discrimination law
► Rights to privacy
► Labor law
► Employment at will
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the
following involves moving employees to various positions in organization in an effort to
expand their skills, knowledge and abilities?
► Job Rotation
► Job Specification
► Job Clarification
► Job Rotation
► Job Enrichment
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the
following refers to creating an artificial learning environment that approximates the
actual job conditions as much as possible?
► Simulations
► Committee Assignments
► Simulations
► Outdoor Training
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► Seminars
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the
following is not included in extrinsic rewards?
► Recreation
► Salary
► Promotion opportunities
► Wage
► Recreation
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the
following is not included in intrinsic rewards?
► Working conditions
► Promotion opportunities
► Working conditions
► Insurance
► Interesting work
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the
following is not included in intrinsic rewards?
► Working conditions
► Retirement
► Interesting work
► Promotion opportunities
► Working conditions
Question No: 36 ( Marks: 1 ) - Please choose one
Verbal
cautions issued by the HR manager to the employees under the progressive
discipline procedures belong to which offence?
► First offense
► First offense
► Second offense
► Third offense
► Fourth offense
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Question No: 37 ( Marks: 1 ) - Please choose one
Who has
presented the Reinforcement Theory?
► Edward Thorndike
► Alderfer
► McGregor
► Edward Thorndike
► McClelland
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the
following statement is true regarding employee involvement concept in todays
organizations?
► Participative management gives employees more control over day to day job
activities
► Managers should set targets and spelled out to each employees
► Employees feel more secure when they know the boss is incharge
► Employee involvement enhances productivity but decreases innovative ideas
► Participative management gives employees more control over day to day
job activities
Question No: 39 ( Marks: 1 ) - Please choose one
What are the
differences between employees’ relation and labor relations?
Employee relations deal with the nonunion workers but labor relations deals
with the unionized workers ►
Employee relations deal with the nonunion workers but labor relations deals
with the unionized workers ►
Employee relations deal with the skilled workers but labor relations deals with the
unskilled workers ►
Employee relations deal with the salaried workers but labor relations deals with the
wage workers ►
Employee relations deal with the managerial staff but labor relations deals with the non-
managerial staff ►
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Question No: 40 ( Marks: 1 ) - Please choose one
All of the
following are advantages of involving employees in the job analysis process
EXCEPT
They may try to inflate the importance of their job ►
They accept results more easily ►
They feel more ownership for the results ►
They trust results more because they took part in developing them ►
They may try to inflate the importance of their job ►
Question No: 41 ( Marks: 1 ) - Please choose one
In which of
the following job analysis method each employee is presented with an
inventory of specific tasks and they are asked to indicate whether or not
he/she perform the task?
Log/diary
Observation ►
► Log/diary
Structured questionnaire ►
Technical conference ►
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the
following is major consequence(s) of stress?
All of the given options ►
Affects an individual’s ability to fight infection ►
Leads to tardiness and absenteeism from work ►
Can lesser an individual’s concentration level ►
All of the given options ►
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the
following is MOST likely to affect the building of trust within a relationship?
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► Integrity
► Integrity
► Loyalty
► Consistency
► Openness
Question No: 44 ( Marks: 1 ) - Please choose one
Which group
of employees may also be known as expatriates?
Parent-country nationals ►
Host-country nationals ►
Third-country nationals ►
Local-country nationals ►
Question No: 45 ( Marks: 1 ) - Please choose one
Mr. Yoong is
a Chinese executive working in Zong Telecom Pakistan, a China based
telecommunication company. Mr. Yoong is therefore be classified as a/an:
Host-country national ►
Guest-country national ►
Host-country national ►
Expatriate ►
Third-country national ►
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the
following statement describes the term “franchising”?
Parent company grants another firm the right to do business in a prescribed
manner ►
Parent company grants another firm the right to do business in a prescribed
manner ►
Company allow another firm the right to do business with out any license or
contract ►
Organization grants a foreign firm the right to use intellectual properties ►
Parent company sells its products exclusively in a particular area ►
Question No: 47 ( Marks: 1 ) - Please choose one
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Which of the
following is likely to be done by a manager who wants to use coercive power in
order to prevent accidental violations of a rule in the organization?
Fully inform subordinates about the rules and the penalties for violating
them ►
Inform subordinates about the managers’ courteous attitude ►
Intimidate subordinates about the manager’s rigorousness ►
Fully inform subordinates about the rules and the penalties for violating
them ►
Make subordinates aware of the manager’s past experiences of dealing violation
cases ►
Question No: 48 ( Marks: 1 ) - Please choose one
Which of the
following given theory explains that “how much a person put his effort in job
and how much he gets out of it”?
Equity theory ►
Equity theory ►
Reinforcement theory ►
Need theory ►
Two-factor theory ►
Question No: 49 ( Marks: 3 )
Which
performance indicators are considered more effective; qualitative or
quantitative?
Qualitative performance indicators are considered more effective.
Question No: 50 ( Marks: 3 )
Hassan has
just been hired as director of HRM communications. He is writing a mission
statement for his department. What item should be included?
Question No: 51 ( Marks: 5 )
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Name at least
five positive but non-financial reinforcement rewards that a manager could use
on a day-to-day basis to reward employees.
Question No: 52 ( Marks: 5 )
“Leaders are
appointed to maintain the desired level of performance in order to make the
goal achievement consistent.” Briefly explain your agreement or disagreement
with the statement.
I agreed with the statement. Leadership is a process in which leaders help others to
establish goals and guide for the achievement and allow to be effective as result.
They provide a vision of general statement of organization’s intended direction to the
organization’s members.
They motivate the members, improve the self confidence.
They solve the problems, take decisions by themselves.
Question No: 53 ( Marks: 5 )
Supervisor
has deducted some ratio of Ahsan’s salary on the basis of his late arrivals at
the workplace for multiple days. But Ahsan is remained uninformed about this
deduction. Evaluate the supervisor’s action as per due process.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 3)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
HRIS is used to facilitate the decisions related to:
► Overall organization
► Employment planning
► Sales forecasting
► Resource allocation
Question No: 2 ( Marks: 1 ) - Please choose one
If the workforce of an organization represents true proportion of the
community sectors in all its job classifications, it represents the
_____________________ of its affirmative action.
► Gaps
► Effectiveness
► Discrepancies
► Performance
Question No: 3 ( Marks: 1 ) - Please choose one
The frequency of conducting the performance appraisal depends on:
► Environmental challenges
► Training sessions
► Job analysis
► Organizational policies
Question No: 4 ( Marks: 1 ) - Please choose one
Who is the primary person, responsible for doing the actual appraising of an
employee’s performance?
► The employee’s direct supervisor
► The company's appraiser
► The human resource manager
► The EEO contact person
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following could result in a legally questionable appraisal process?
► Conduct job analysis to establish criteria for successful performance
► Base appraisals on subjective supervisory observations
► Administer and score appraisals in a uniform manner
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► Use clearly defined job performance dimensions
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following is a forecasting method in which requirement is
estimated at department level and the information is gradually transmitted to
upper level to make future hiring of employees?
► Top-down approach
► Bottom-up approach
► Zero-based approach
► Employee-based approach
Question No: 7 ( Marks: 1 ) - Please choose one
An organization posts advertisement in the news paper as:
“Approximate Gross salary is Rs. 24,000/ per month. In addition to above
salary the candidate on appointment will also be entitled for other attractive
benefits/facilities like pick and drop, indoor medical facility, housing subsidy
etc”.
This represents:
► The organization’s policy for attracting more potential candidates
► The organization is creating its positive image in the market
► The organization is clearly defining the job position
► The organization’s policy to retain valuable employees
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is said to be an output of an organization?
► Human resource
► Physical assets
► Goods & services
► Financial reserves
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is a forecasting technique that involves experimenting a
real-world situation through a mathematical model?
► Simulation
► Modeling
► Mock-up
► Replication
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following test is used to measure a candidate's knowledge
regarding job duties he/she is supposed to perform in a particular job position?
► Work knowledge test
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► Trade knowledge test
► Job knowledge test
► Position knowledge test
Question No: 11 ( Marks: 1 ) - Please choose one
The re-arrangement of organizational structure & change in organizational
culture is accomplished during:
► Task analysis
► Organizational analysis
► Person analysis
► Management analysis
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following is part of a manager’s role in the career development of
an employee?
► Communicating the mission, policies and procedures
► Utilizing career development opportunities
► Participating in career development discussions
► Establishing goals and career plans
Question No: 13 ( Marks: 1 ) - Please choose one
Miss. Fouzia wants to excel herself in the banking field by clearing the
IBP Superior Qualification (ISQ) examination. But her current job’s strict
timings do not allow her to fulfill her plans. To address this problem, the bank
could help her by:
► Providing her with a career coach
► Encouraging her to join a career success team
► Facilitating her with flexible working hours
► Suggesting her a better occupation to adopt
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following is the main reason that lessens the effectiveness of
'Ranking Method' of job evaluation?
► Simplest method among all
► Ranking judgments are subjective
► Limited to small organizations
► Very time consuming & inefficient
Question No: 15 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a feature of 'Scanlon plan'?
► A philosophy of cooperation
► An emphasis on individual achievement
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► An involvement system
► A sharing of ideas & issues
Question No: 16 ( Marks: 1 ) - Please choose one
What type of pay plan is used when a worker is being paid for the number of
units produced?
► Competency pay
► Job pay
► Piecework pay
► Bonus pay
Question No: 17 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 18 ( Marks: 1 ) - Please choose one
According to which of the following view, "conflict should be encouraged and
managed"?
► Traditional View
► Human Relations View
► Interactionist View
► Behavioral view
Question No: 19 ( Marks: 1 ) - Please choose one
Lack of concentration among employees is indicated as:
► Short-term physical symptom of stress
► Long-term physical symptom of stress
► Behavioral symptom of stress
► Internal symptom of stress
Question No: 20 ( Marks: 1 ) - Please choose one
“Leaders are born not made”. Which of the following theory depicts the given
statement?
► Trait Theory
► Situational Theory
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► Behavioral Theory
► Motivational Theory
Question No: 21 ( Marks: 1 ) - Please choose one
Charismatic leaders are those who have the ability to:
► Resolve every problem prevailing in the organization
► Influence others in a desired manner
► Command over larger number of employees
► Strictly impose the set rules
Question No: 22 ( Marks: 1 ) - Please choose one
“People can be trained to be effective leaders”. This statement is said to be
true as per which of the following theories?
► Trait Theory
► Situational Theory
► Behavioral Theory
► Motivational Theory
Question No: 23 ( Marks: 1 ) - Please choose one
General practice carried out by Mr. Aslam is to encourage the participation of
his subordinates while making departmental decisions. He is therefore said to
be:
► Involved in practicing his referent power
► Involved in practicing legitimate power
► Involved in a leadership process
► Involved in making efforts to get favors from employees
Question No: 24 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin
department. In this situation he is said to be a ___________.
► Manager only
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 25 ( Marks: 1 ) - Please choose one
Ms. Sadia always takes complex tasks as challenge rather than considering
them as burden and tries to optimize her potential to handle the perceived
challenges. Which one of the following traits depicts Sadia as a leader?
► Intelligence
► Knowledge
► Dominance
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► Self-confidence
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following skills are highly required by the supervisors to resolve
various issues among employees?
► Tactical skills
► Human skills
► Technical skills
► Conceptual skills
Question No: 27 ( Marks: 1 ) - Please choose one
A firm that recognizes the critical importance of continuous performance-related
training and development and takes appropriate action is known as;
► Closed Organization
► Dynamic Organization
► Learning Organization
► Multi-directional Organization
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following can provide an opportunity for the employee to share in decision
making, to learn by watching others, and to investigate specific organizational
problems?
► Committee Assignments
► Simulations
► Outdoor Training
► Seminars
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Interesting work
► Promotion opportunities
► Paid vacations
► Working conditions
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following means giving employees the authority, tools, and information
they need to do their jobs with greater autonomy?
► Job enrichment
► Empowerment
► Job acknowledgement
► Job appraisal
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Question No: 31 ( Marks: 1 ) - Please choose one
Collective-bargaining process can’t be completed with out negotiations. What
do management and union ensure?
► That conflict is contained within manageable boundaries
► Agreement between all parties sould not be involved
► That conflict is always resolved by force
► It achieves a set of lasting agreements
Question No: 32 ( Marks: 1 ) - Please choose one
“Administering an aversive consequence” refers to which of the following?
► Punishment
► Positive reinforcement
► Negative reinforcement
► Loyalty
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following is considered as the last stage in the HRM/personnel
development?
► Bureaucratic management
► Records and administration
► Regulative accountability
► Competitive advantage
Question No: 34 ( Marks: 1 ) - Please choose one
All of the following can be the action of management when firms are faced
with the shortage of workers. EXCEPT
Creative recruiting ►
Employee referrals ►
Job fairs ►
Layoffs ►
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following step comes first in the strategy process?
Determine desirable goals and/or strategies ►
Assess current situation and current strategy ►
Search for and select suitable courses of action ►
Implement changes ►
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Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following is NOT a way of performing job analysis?
Examining participants diary/log ►
Observing the physical activity of assembly-line-workers ►
Reviewing exit interviews conducting with departing employees ►
Interviewing group of employees having same job ►
Question No: 37 ( Marks: 1 ) - Please choose one
Which job analysis method is recommended for jobs like janitors, assembly
line workers and accounting clerks?
Observation ►
Log/diary ►
Structured questionnaire ►
Technical conference ►
Question No: 38 ( Marks: 1 ) - Please choose one
Microsoft Corporation receives more than 12000 job applications per month.
Which of the following can be a reason?
Organizational image ►
Job unattractiveness ►
IT based jobs trend ►
Government’s influence ►
Question No: 39 ( Marks: 1 ) - Please choose one
Telenore Pakistan gives a mobile set to each of its employees after completing
one year on the job. Which of the following kind of reward is offered by the
organization?
Intrinsic reward ►
Extrinsic reward ►
Pay-for-performance ►
Competency- based reward ►
Question No: 40 ( Marks: 1 ) - Please choose one
While downsizing, organizations sometimes reduce the number of employees
by offering early retirements because:
HR requirement is less than existing number of employees ►
HR requirement is greater than the existing number of employees ►
Company is expanding its manual operations and procedures ►
Organizations can be more efficient by this action of management ►
Question No: 41 ( Marks: 1 ) - Please choose one
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Which of the following dimension of trust is characterized by reliability,
predictability, and good judgment in handling situations?
Uniformity ►
Consistency ►
Competence ►
Integrity ►
Question No: 42 ( Marks: 1 ) - Please choose one
Which group of employees may also be known as expatriates?
Parent-country nationals ►
Host-country nationals ►
Third-country nationals ►
Local-country nationals ►
Question No: 43 ( Marks: 1 ) - Please choose one
The aspect of organizational culture that an employee can NOT see is
________________
Dressing code ►
Language ►
Role expectations ►
Daily work practices ►
Question No: 44 ( Marks: 1 ) - Please choose one
Last month, it came to the knowledge of Tony’s supervisor that he is using
drugs. The supervisor talked to him about the rules of the organization that
prohibit possession of narcotics or alcohol at workplace, and the consequences
for such behavior that ultimately lead to dismissal. Yesterday, Tony has been
fired because of having drugs with him. The action taken by management;
Is totally unfair and biased ►
Can reduce the motivational level of other employees ►
► Sends a message to other employees about what will not be tolerated
Is against the privacy right of the employee ►
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following stated law gives people the right to expect a certain
base level of compensation for their work?
► Labor law
► Minimum wage law
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► Employee privacy law
► Discrimination laws
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following given statement is most appropriate regarding
employee access to their employment history files?
► Employee can demand to immediately see their file whenever they want
► An employee may have access to file on a 24 hour turnaround time
► An employee may have access to file on giving one month prior application
► An employee may have no access to his employment history file
Question No: 47 ( Marks: 1 ) - Please choose one
All of the following are considered as potential benefit of conflict EXCEPT
Stimulates new ideas ►
Promotes healthy competition ►
Facilitates downsizing ►
Energize behaviors ►
Question No: 48 ( Marks: 1 ) - Please choose one
Qureshi as a team leader always supports the idea that conflict should be
eliminated; he is supporting which of the following views of conflict?
The traditional view ►
The human relations view ►
The interactionist view ►
The optimistic view ►
Question No: 49 ( Marks: 3 )
Differentiate horizontal vs diagonal communication in organization.
Answers: Horizontal communication is message between department or
people in the same department. Managers used to improve communication
between individual and committees.
While as Interactions two or more hierarchical levels apart or one hierarchal
level apart but outside the direct chain of command.
Question No: 50 ( Marks: 3 )
Being HR manager of a global firm what would you advice the selection criteria
of employees for international assignments?
Question No: 51 ( Marks: 5 )
What measures should be taken to handle organizational politics?
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Question No: 52 ( Marks: 5 )
What could be the criteria for measuring performance of an employee?
Question No: 53 ( Marks: 5 )
In your opinion, what are some of the reasons for increased interest in family-
friendly corporate benefits? Do organizations are offering just because of
following as a trend? Or it really gives some benefit to the organization.
Discuss.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 1)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following structure is formed to facilitate the work flow for goals
achievement?
► Society
► Organization
► Union
► Government
Question No: 2 ( Marks: 1 ) - Please choose one
The set of tasks & duties assigned to a particular person is said to be his/her:
► Position
► Duty
► Responsibility
► Work
Question No: 3 ( Marks: 1 ) - Please choose one
Controlling is mandatory to:
► Small & medium enterprises
► Private organizations
► All of the given options
► Large organizations
Question No: 4 ( Marks: 1 ) - Please choose one
Entrepreneurs are said to perform the:
► Interpersonal role
► Informational role
► Supportive role
► Decisional role
Question No: 5 ( Marks: 1 ) - Please choose one
A new circular was issued by the top management of the organization to
conduct performance appraisal of each employee after completion of one year
of his/her service, which term best describes the above situation?
► Project based method
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► Focal point method
► Anniversary method
► Base timings method
Question No: 6 ( Marks: 1 ) - Please choose one
As an HR manager you have collected and reviewed the information\data
related to a particular job, while conducting the job analysis. What will be your
next step in this situation?
► Maintaining and updating the jobs
► Identify objectives of job analysis
► Identify the job to be analyzed
► Draft job description & job specification
Question No: 7 ( Marks: 1 ) - Please choose one
Which one of the following data collection tool you prefer in order to obtain
information from large number of employees in short time period for job
analysis?
► Questionnaires
► Interviews
► Observations
► Employee diaries
Question No: 8 ( Marks: 1 ) - Please choose one
What could be the main consideration of an HR manager during recruitment?
► Outsource the employee selection to recruiting agencies
► Screen the pool of appropriate applicants
► Attract a large number of applicants
► Only hire the experienced candidates
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the given employment testing approach requires individuals to
perform activities similar to those they might encounter in an actual job?
In-basket technique ►
Role playing ►
Interview simulations ►
Case study ►
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following department is responsible for handling safety & health
issues of employees?
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► HR department
► Procurement department
► Finance department
► Marketing department
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is a goal-directed summary of a person's experience,
education and training developed for use in the selection process?
► Curriculum vitae
► Educational record
► Career goal
► Interview questioning
Question No: 12 ( Marks: 1 ) - Please choose one
Shehzad planed to retire from his company because he would get a better
package after 30 years of service. However, according to him without a job it
would be difficult for him to spend time so he may consider other options. What
do you suggest for him?
► Explanation of social security benefits
► Pursue career outside the company
► Counseling to utilize leisure time
► All of the given options
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the shift in job position
without any change in salary or grade?
► Promotion
► Transfer
► Demotion
► Resignation
Question No: 14 ( Marks: 1 ) - Please choose one
The process through which someone becomes aware of his/her personal skills,
interests, knowledge, motivations; acquires information about opportunities;
identifies career goals; and establishes action plans to attain those goals, is
known as:
► Organizational development
► Career management
► Career development
► Career planning
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Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following plays a role in providing timely performance feedback,
development assignments and support in career development of employees?
► Individual
► Manager
► Company
► Human resource specialist
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following plays a role in providing training & development
opportunities and career information & programs in career development of
employees?
► Individual
► Manager
► Supervisor
► Organization
Question No: 17 ( Marks: 1 ) - Please choose one
Company’s financial statements represent which of the following?
► Customer satisfaction
► Material wastage
► Monthly sales growth
► Product life-cycle
Question No: 18 ( Marks: 1 ) - Please choose one
Rewards offered to individuals serving at the managerial positions on monthly
basis are termed as:
► Commission
► Salary
► Wage
► Bonus
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in the indirect benefits?
► Medical assistance
► Gain sharing
► Pension plans
► Paid vacations
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Question No: 20 ( Marks: 1 ) - Please choose one
Which incentive plan focuses on co-operation between managers and
employees through sharing thier problems, goals and ideas?
► Improshare plan
► Scanlon plan
► Profit-sharing plan
► Stock ownership plan
Question No: 21 ( Marks: 1 ) - Please choose one
In the negotiation process, bargaining issues like deciding product price &
design, deciding about new jobs etc. comes under:
► Labor issues
► Mandatory issues
► Permissive issues
► Prohibited issues
Question No: 22 ( Marks: 1 ) - Please choose one
The system designed to solve employees’ physical, mental and emotional
problems is known as:
► EAP (Employee Assistance Programs)
► ERISA (Employee Retirement Income Security Act)
► PBGC (Pension Benefit Gauranty Corporation)
► OSHA (Occupational Safety & Health Administration)
Question No: 23 ( Marks: 1 ) - Please choose one
Smoking is strictly prohibited in all organizations & public places according to
rules imposed by federal government as part of:
► Statutory rights
► Contractual rights
► Employee rights
► Management rights
Question No: 24 ( Marks: 1 ) - Please choose one
“People can be trained to be effective leaders”. This statement is said to be
true as per which of the following theories?
► Trait Theory
► Situational Theory
► Behavioral Theory
► Motivational Theory
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Question No: 25 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin
department. In this situation he is said to be a ___________.
► Manager only
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 26 ( Marks: 1 ) - Please choose one
According to which of the following it is better to convince the employees to
abide by the company’s rules, rather than promptly responding with written or
oral warnings to employees?
► Hot stove rule
► Positive discipline
► Progressive discipline
► Implied discipline
Question No: 27 ( Marks: 1 ) - Please choose one
Background and reference checks are made by HR department while hiring
employees to:
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network
► Check authenticity of provided information
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following terms correctly represents different types of managers?
► Tactical, operational, functional
► Tactical, operational, strategic
► Executive, CEO, director
► Dimensional, functional, strategic
Question No: 29 ( Marks: 1 ) - Please choose one
Ahmed has provided the personal contact numbers of his subordinates to one
of his friends who is working as an insurance agent in a private insurance firm,
to help him in achieving his monthly sales target. This practice is:
► Prohibited by the privacy rights
► Violation of employment at will
► Implementation of discrimination law
► Clear violation of labor laws
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Question No: 30 ( Marks: 1 ) - Please choose one
Learning about oneself is referred as;
► Self Actualization
► Self Assessment
► Self Reading
► Self Rationalization
Question No: 31 ( Marks: 1 ) - Please choose one
Classify which of the following statement is true?
► All leaders are not manager
► All managers are not leaders
► All managers are leader
► Managers are confusing in nature
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Retirement
► Interesting work
► Promotion opportunities
► Working conditions
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following right provides the shield from discrimination, secure
working condition, union construction ?
► Statutory rights
► Contractual rights
► Employee rights
► Management rights
Question No: 34 ( Marks: 1 ) - Please choose one
The power of manager to punish his subordinate comes under which type of
power?
► Rewarded power
► Coercive power
► Referent power
► Legitimate power
Question No: 35 ( Marks: 1 ) - Please choose one
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Which of the following views of conflict argues that some conflict is absolutely
necessary for a group to perform effectively?
► Human relations
► Interactionist
► Traditional
► Functional
Question No: 36 ( Marks: 1 ) - Please choose one
Which one is the most common industrial action that unions take ?
► Unofficial action
► Meeting with higher management
► Strike action
► Absence
Question No: 37 ( Marks: 1 ) - Please choose one
Recruiting efforts are usually lighter in which of the following organizations?
► Organizations that are large, rather than small
► Organizations that are private, rather than government
► Organizations that have poor, rather than good, compensation packages
► Organizations that have good, rather than poor, working conditions
Question No: 38 ( Marks: 1 ) - Please choose one
When the economy is stagnant and unemployment levels are high then;
► Organizations can not attract the applicants
► Organizations have to put much effort for attracting applicants
► Organizations can recruit employees from the global market
► Organizations can obtain large applicant pool with very little effort
Question No: 39 ( Marks: 1 ) - Please choose one
The position of receptionist is vacant at Furniture Point, as a part of selection
process each applicant is required to come and work for a day before final
hiring decision are made. Why?
► This is a way to get work done with out paying
► This is an easy way of filling a vacancy
► This is a technique used to evaluate applicant’s capabilities
► This process is very hectic and time consuming
Question No: 40 ( Marks: 1 ) - Please choose one
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How the workers involved in highly repetitive tasks can be motivated?
► Recruit and select employee that are fit for the job
► Create pleasant working environment
► Mechanize the most distasteful aspects of job
► All of the given above
Question No: 41 ( Marks: 1 ) - Please choose one
It is said that stress is not always have negative effects sometimes the right
amount of stress can play positive roles in our lives such as
► Encourage us to achieve goals
► Provide needed energy boosts
► Preparing us to meet difficult challenges
► All of the given options
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following is NOT an organizational factor related to stress?
► Economic conditions
► Task demands
► Role demands
► Interpersonal demands
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following dimension of trust is characterized by reliability,
predictability, and good judgment in handling situations?
► Uniformity
► Consistency
► Competence
► Integrity
Question No: 44 ( Marks: 1 ) - Please choose one
Which of the following is MOST likely to affect the building of trust within a
relationship?
► Integrity
► Loyalty
► Consistency
► Openness
Question No: 45 ( Marks: 1 ) - Please choose one
___________________ are importers and exporters, they have no investment
outside of their home country.
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► International companies
► Multinational companies
► Global companies
► Transnational companies
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following statement describes the term “franchising”?
► Parent company grants another firm the right to do business in a prescribed
manner
► Company allow another firm the right to do business with out any license or
contract
► Organization grants a foreign firm the right to use intellectual properties
► Parent company sells its products exclusively in a particular area
Question No: 47 ( Marks: 1 ) - Please choose one
When people in a country accept the fact that power in institutions and
organizations is distributed unequally then they are pointing which of the
following dimension of culture?
► Power distance
► Individualism
► Uncertainty avoidance
► Masculinity/femininity
Question No: 48 ( Marks: 1 ) - Please choose one
The aspect of organizational culture that an employee can NOT see is:
► What motivates people
► Tempo of work
► Attitude toward authority
► All of the given options
Question No: 49 ( Marks: 3 )
Outline three bedrock functions of HRM communication programs?
Question No: 50 ( Marks: 3 )
Mention any three reasons of failure of international assignments and also give
its remedies.
Question No: 51 ( Marks: 5 )
What could be the criteria for measuring performance of an employee?
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Question No: 52 ( Marks: 5 )
Conflict at work place is not always in favor of management. What kind of
output management has to bear when conflicts appear?
Question No: 53 ( Marks: 5 )
What do you believe stress is always dysfunctional or functional? Recall your
past experiences and state any one of them in which stress provoked you to
perform better or reduced your efficiency.
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FINALTERM EXAMINATION
Spring 2010
MGT501- Human Resource Management (Session - 3)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Which one is the main source of inputs for an organization?
► External environment
► Competitor's move
► Rules & policies
► Internal environment
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is NOT a part of Job specification?
► Employee's personality traits
► Employee's responsibilities (Corrected by Angell)
► Employee's educational background
► Employee's work experience
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is considered as the MOST reliable data collection
source needed for job analysis?
► Experienced job analyst
► Top leading managers
► Employees of that particular job
► Head of the department
Question No: 4 ( Marks: 1 ) - Please choose one
Job description concentrates on ___________ and job specification
on___________, that incumbent must possess to perform the job.
► Knowledge & skills, Content of work
► Duties & Responsibilities, Qualification
► General working conditions, Duties
► Content of work, Context of work
Question No: 5 ( Marks: 1 ) - Please choose one
________ refers to a set of expected behavior patterns attributed to someone
who occupies a given position in a social unit.
► Norm
► Perception
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► Role (Ref. page 27 ..by Ziku Khan)
► Stereotyping
Question No: 6 ( Marks: 1 ) - Please choose one
Which one is NOT the reason of joining groups by people?
► To get affiliation
► To gain power
► To get security
► To get promotions
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following method uses organization's current level of
employment as the starting point while estimating the future staffing needs of
an organization?
► Project forecasting
► Conjecture forecasting
► Labor forecasting
► Zero-base forecasting
Question No: 8 ( Marks: 1 ) - Please choose one
Job specification is an important tool while:
► Dealing with health & safety issues
► Conducting selection process
► Defining rules & procedures
► Determining opportunities for an organization
Question No: 9 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of
individuals in the applicant pool is often expressed as:
► Application ratio
► Recruitment ratio
► Selection ratio
► Employment ratio
Question No: 10 ( Marks: 1 ) - Please choose one
Developed countries usually refer to the developing or underdeveloped nations
to get the benefit of cheap labor, hiring made on such basis is referred as:
► Parent-country national
► Host-country national
► Third-country national
► Headquarter national
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Question No: 11 ( Marks: 1 ) - Please choose one
Organization, where employees are provided with the opportunity to learn on
continuous basis is known as:
► Formal
► Informal
► Bureaucratic
► Learning (Ref page 96 , by ziku Khan)
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following area is NOT included in Human Resource Development?
► Orientation
► Education
► Development
► Compensation
Question No: 13 ( Marks: 1 ) - Please choose one
Employee commitment had suffered a lot in recent years due to which of the
following reasons?
► Structural downsizing
► Skill inadequacy
► Rational appraisals
► Organizational expansion
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the given statement best reflects the employees’ inclination towards
transfers?
► Increase their compensation packages
► Keep them away from the restrictions of head office
► Bring a change in the routine that pass a positive effect
► Provide career advancement opportunities
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the shift in job position
without any change in salary or grade?
► Promotion
► Transfer
► Demotion
► Resignation
Question No: 16 ( Marks: 1 ) - Please choose one
Company’s financial statements represent which of the following?
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► Customer satisfaction
► Material wastage
► Monthly sales growth
► Product life-cycle
Question No: 17 ( Marks: 1 ) - Please choose one
Which performance appraisal technique lists the traits and a range of
performance?
► Paired comparison
► Management by objective
► Alternation ranking
► Graphic rating scale
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following methods of performance appraisal includes evaluating
performance by assigning predetermined percentages of rates into
performance categories?
► Alternation ranking
► Paired comparison
► Forced distribution
► Graphic ranking scale
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following performance appraisal method is worthless, when jobs
are entirely different from each other?
► Ranking method
► Factor comparison method
► Classification method
► Point factor method
Question No: 20 ( Marks: 1 ) - Please choose one
On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali
(recovery officer), with the title of “best employee” for the month. This award
title is said to be:
► The most expensive reward for him
► The extrinsic reward for him
► The motivational effort made by the bank
► The intrinsic reward to appraise his efforts
Question No: 21 ( Marks: 1 ) - Please choose one
All of the following are examples of direct compensation, EXCEPT:
► Pension
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► Salary
► Bonus
► Commission
Question No: 22 ( Marks: 1 ) - Please choose one
Power attained by a person through his/her structured position within the
organization is:
► Coercive power
► Expert power
► Referent power
► Legitimate power
Question No: 23 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical (Corrected by Angell)
► Intense
Question No: 24 ( Marks: 1 ) - Please choose one
According to which of the following view "conflict is a natural occurrence and
we should accept it"?
► Human Relations View
► Interactionist View
► Behavioral view
► Traditional View
Question No: 25 ( Marks: 1 ) - Please choose one
Communication in which information flows from the top of the organizational
management hierarchy to the employees telling them what is the mission and
what are the policies of the organization is known as:
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 26 ( Marks: 1 ) - Please choose one
‘An organization cannot terminate an individual, based on his/her age in order
to save some money for the organization .’ The given statement falls under:
► Statutory rights
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► Public policy
► Employee rights
► Management rights
Question No: 27 ( Marks: 1 ) - Please choose one
Assessing an employee’s probable success in handling a foreign transfer and
the best predictor of future success is proved to be:
► Job competence
► Past international travel
► Language skills
► Extraversion
Question No: 28 ( Marks: 1 ) - Please choose one
____________ is the early return of an expatriate manager to the home
country without completion of an overseas assignment.
► Culture shock
► Expatriate return
► Expatriate failure
► Repatriation
Question No: 29 ( Marks: 1 ) - Please choose one
General practice carried out by Mr. Aslam is to encourage the participation of
his subordinates while making departmental decisions. He is therefore said to
be:
► Involved in practicing his referent power
► Involved in practicing legitimate power
► Involved in a leadership process
► Involved in making efforts to get favors from employees
Question No: 30 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin
department. In this situation he is said to be a ___________.
► Manager only
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 31 ( Marks: 1 ) - Please choose one
Leadership will mostly be considered failed if:
► Leaders are appointed by top management
► Leader established high goals to be achieved
► Leader also plays the role of a manager in an organization
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► Followers stop sharing their issues with a leader
Question No: 32 ( Marks: 1 ) - Please choose one
Overstating the performance records by an employee in front of management
is considered which of the following?
► Theft
► Damage
► Dishonesty
► Insubordination
Question No: 33 ( Marks: 1 ) - Please choose one
Background and reference checks are made by HR department while hiring
employees to:
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network
► Check authenticity of provided information
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following employee benefits are legally imposed on
organizations?
► Social security
► Stock options
► Care centers
► Flexible hours
Question No: 35 ( Marks: 1 ) - Please choose one
Mr. Ahmed was working as a computer operator, but he was unable to work in
Ms Excel with the required speed. Due to this reason management has
forcefully retired him & appointed a new person to replace him, the company is
said to be indulged in:
► Rightsizing
► Affirmative action
► Downsizing
► Discrimination
Question No: 36 ( Marks: 1 ) - Please choose one
Expertise in a particular field/area helps leaders in:
► Building their power to influence followers
► Increasing their referent power to influence others
► Enhancing their political network
► Creating upward communication channel
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Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is not included in extrinsic rewards?
► Working conditions
► Recreation
► Salary
► Wage
Question No: 38 ( Marks: 1 ) - Please choose one
According to the interactionist view about conflict which one of the following
is the most appropriate advantage of conflict within the organization?
► Creativity is there but not synergy
► Creativity & synergy
► Synergy is there but not creativity
► Create trust for employee
Question No: 39 ( Marks: 1 ) - Please choose one
Independence, achievement, freedom, status, recognition, and self-esteem
come under which stage of Maslow hierarchy of need?
► First
► Second
► Third
► Fourth (Ref: page 140 by ziku khan)
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following types of group role is recognized as functional by the
literature?
► Task oriented roles and relationship roles
► Task oriented roles and individual roles
► Relationship roles and self serving roles
► Interest pleader role and self confessor role
Question No: 41 ( Marks: 1 ) - Please choose one
Retirements, dismissals, transfers, layoffs, voluntary turnover and prolonged
illness or death can be cause of which of the following?
► Decrease in internal supply
► Increase in internal supply
► Decrease in external supply
► Increase in external supply
Question No: 42 ( Marks: 1 ) - Please choose one
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Under which of the following situation would a team-based compensation most
likely function well?
A situation in which a team of workers perform interdependent tasks ►
A situation in which a team of workers perform independent tasks ►
A situation in which a team of workers have homogenous skills and competencies ►
A situation in which a team of workers have mutual distrust for each other ►
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following is NOT considered as a role of line managers in
organizational health and safety program?
► Investigate accidents details
Help employees to work safely ►
Ensure workers are doing job in safe environment ►
Develop health and safety program ►
Question No: 44 ( Marks: 1 ) - Please choose one
A key recommendation for improving self confidence is to
Study the defeats of other people ►
Criticize others rather than oneself ►
► Develop positive thinking approach
Remember your life’s failure events ►
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the given statement is true according to the behavioral leadership
school of thought?
► Leadership behaviors can not be developed
► Leaders are born with leadership behaviors
► Leadership skills can be trained
► Women generally make better leaders than men
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following statement describes the term “franchising”?
► Parent company grants another firm the right to do business in a
prescribed manner
Company allow another firm the right to do business with out any license or
contract ►
Organization grants a foreign firm the right to use intellectual properties ►
Parent company sells its products exclusively in a particular area ►
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following is/are the aspects of culture which you can see?
Dressing code ►
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Language ►
Daily work practices ►
All of the given options (Corrected by Angel) ►
Question No: 48 ( Marks: 1 ) - Please choose one
All of the following are issues that appear consistently throughout labor
contracts EXCEPT
Wages ►
Working hours ►
Grievance ►
► Technology transfer
Question No: 49 ( Marks: 3 )
How ‘situation’ affects the leadership process?
The ‘situation’ has certain affects on the leadership process with regard to participating,
delegating, selling or telling. The leader should adapt accordingly to the task on hand.
He should try to have the in-group inclusive as suggested by the Leader-Member
Exchange theory. The leader should exhibit and have the qualities to transform him self
according to the situation.
Question No: 50 ( Marks: 3 )
Describe any three major reasons of designing human resource management
communication programs?
• Communication between the employee and the management, so that the efficiency is
not affected and burnouts are avoided at all costs.
• To instill the confidence in the employee that he is part of the decision making process
and ensuring group cohesiveness (two way communication).
• Assists the management in exercising control over the employees giving way to a
sharing of information and knowledge (top-down communication)
Question No: 51 ( Marks: 5 )
What are the different challenges which management can face when
motivating employees?
The challenges faced are multi varied and multi faceted. These may include,
• Work force diversity – this forces the manager to adopt different motivational methods
and techniques because of a heterogeneous group.
• Retaining and motivating qualified entry-level employees which usually results in fewer
entry level employees and the manager has to invest on the others to train.
• Organizational restructuring affects the employees behavior and he avoids taking any
risks resulting in the development and discovery of new products.
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• An oversupply of managers for very few seats available negatively affects the people
who want to climb the ladder.
Question No: 52 ( Marks: 5 )
What are five factors associated with the success of international
assignments? Is there any one factor which is more important than the others?
Explain.
They are as follows:-
• Selection
• Training
• Compensation
• Career development
• EEO – Equal Employment Opportunity
Selection is the most important factor of all since it encompasses the basic ingredients
which would eventually lead towards the progress of any organization. The selection
would encompass whether the prospective employee has had any experience of any
international assignment; is he comfortable in the environment of a diverse work force;
does he/she has the capacity to adjust to the new culture. To sum it up, the cultural
sensitivity and its absorption would be the bottom line for the selection.
Question No: 53 ( Marks: 5 )
What factors explain the decline in unionization for the last half century? Do
you think the unions in organizations should completely die or they should
continue?
They may be elicited as following,
• Effective communication between the employee and the management.
• Effective supervision in terms of first line supervision.
• Better work environment with regard to safety and health hazards being in place.
• Implementation of better compensation packages and benefits.
In my opinion, unions in organizations should continue, since there should be some
platform of the employees from where employees are able to raise their voices in unison
in case the management neglects the employee rights and their welfare.
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Final 2010
Question No: 1 ( Marks: 1 ) - Please choose one
Which one is the main source of inputs for an organization?
► External environment
► Competitor's move
► Rules & policies
► Internal environment
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is NOT a part of Job specification?
► Employee's personality traits
► Employee's responsibilities
► Employee's educational background
► Employee's work experience
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is considered as the MOST reliable data collection source needed
for job analysis?
► Experienced job analyst
► Top leading managers
► Employees of that particular job
► Head of the department
Question No: 4 ( Marks: 1 ) - Please choose one
Job description concentrates on ___________ and job specification on___________,
that incumbent must possess to perform the job.
► Knowledge & skills, Content of work
► Duties & Responsibilities, Qualification
► General working conditions, Duties
► Content of work, Context of work
Question No: 5 ( Marks: 1 ) - Please choose one
________ refers to a set of expected behavior patterns attributed to someone who
occupies a given position in a social unit.
► Norm
► Perception
► Role
► Stereotyping
Question No: 6 ( Marks: 1 ) - Please choose one
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Which one is NOT the reason of joining groups by people?
► To get affiliation
► To gain power
► To get security
► To get promotions
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following method uses organization's current level of employment as the
starting point while estimating the future staffing needs of an organization?
► Project forecasting
► Conjecture forecasting
► Labor forecasting
► Zero-base forecasting
Question No: 8 ( Marks: 1 ) - Please choose one
Job specification is an important tool while:
► Dealing with health & safety issues
► Conducting selection process
► Defining rules & procedures
► Determining opportunities for an organization
Question No: 9 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of individuals
in the applicant pool is often expressed as:
► Application ratio
► Recruitment ratio
► Selection ratio
► Employment ratio
Question No: 10 ( Marks: 1 ) - Please choose one
Developed countries usually refer to the developing or underdeveloped nations to get
the benefit of cheap labor, hiring made on such basis is referred as:
► Parent-country national
► Host-country national
► Third-country national
► Headquarter national
Question No: 11 ( Marks: 1 ) - Please choose one
Organization, where employees are provided with the opportunity to learn on
continuous basis is known as:
► Formal
► Informal
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► Bureaucratic
► Learning
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following area is NOT included in Human Resource Development?
► Orientation
► Education
► Development
► Compensation
Question No: 13 ( Marks: 1 ) - Please choose one
Employee commitment had suffered a lot in recent years due to which of the following
reasons?
► Structural downsizing
► Skill inadequacy
► Rational appraisals
► Organizational expansion
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the given statement best reflects the employees’ inclination towards
transfers?
► Increase their compensation packages
► Keep them away from the restrictions of head office
► Bring a change in the routine that pass a positive effect
► Provide career advancement opportunities
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the shift in job position without any
change in salary or grade?
► Promotion
► Transfer
► Demotion
► Resignation
Question No: 16 ( Marks: 1 ) - Please choose one
Company’s financial statements represent which of the following?
► Customer satisfaction
► Material wastage
► Monthly sales growth
► Product life-cycle
Question No: 17 ( Marks: 1 ) - Please choose one
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Which performance appraisal technique lists the traits and a range of performance?
► Paired comparison
► Management by objective
► Alternation ranking
► Graphic rating scale
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following methods of performance appraisal includes evaluating
performance by assigning predetermined percentages of rates into performance
categories?
► Alternation ranking
► Paired comparison
► Forced distribution
► Graphic ranking scale
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following performance appraisal method is worthless, when jobs are
entirely different from each other?
► Ranking method
► Factor comparison method
► Classification method
► Point factor method
Question No: 20 ( Marks: 1 ) - Please choose one
On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali
(recovery officer), with the title of “best employee” for the month. This award title is
said to be:
► The most expensive reward for him
► The extrinsic reward for him
► The motivational effort made by the bank
► The intrinsic reward to appraise his efforts
Question No: 21 ( Marks: 1 ) - Please choose one
All of the following are examples of direct compensation, EXCEPT:
► Pension
► Salary
► Bonus
► Commission
Question No: 22 ( Marks: 1 ) - Please choose one
Power attained by a person through his/her structured position within the organization
is:
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► Coercive power
► Expert power
► Referent power
► Legitimate power
Question No: 23 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking into
account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 24 ( Marks: 1 ) - Please choose one
According to which of the following view "conflict is a natural occurrence and we should
accept it"?
► Human Relations View
► Interactionist View
► Behavioral view
► Traditional View
Question No: 25 ( Marks: 1 ) - Please choose one
Communication in which information flows from the top of the organizational
management hierarchy to the employees telling them what is the mission and what are
the policies of the organization is known as:
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 26 ( Marks: 1 ) - Please choose one
‘An organization cannot terminate an individual, based on his/her age in order to save
some money for the organization .’ The given statement falls under:
► Statutory rights
► Public policy
► Employee rights
► Management rights
Question No: 27 ( Marks: 1 ) - Please choose one
Assessing an employee’s probable success in handling a foreign transfer and the
best predictor of future success is proved to be:
► Job competence
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► Past international travel
► Language skills
► Extraversion
Question No: 28 ( Marks: 1 ) - Please choose one
____________ is the early return of an expatriate manager to the home country
without completion of an overseas assignment.
► Culture shock
► Expatriate return
► Expatriate failure
► Repatriation
Question No: 29 ( Marks: 1 ) - Please choose one
General practice carried out by Mr. Aslam is to encourage the participation of his
subordinates while making departmental decisions. He is therefore said to be:
► Involved in practicing his referent power
► Involved in practicing legitimate power
► Involved in a leadership process
► Involved in making efforts to get favors from employees
Question No: 30 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin department. In this
situation he is said to be a ___________.
► Manager only
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 31 ( Marks: 1 ) - Please choose one
Leadership will mostly be considered failed if:
► Leaders are appointed by top management
► Leader established high goals to be achieved
► Leader also plays the role of a manager in an organization
► Followers stop sharing their issues with a leader
Question No: 32 ( Marks: 1 ) - Please choose one
Overstating the performance records by an employee in front of management is
considered which of the following?
► Theft
► Damage
► Dishonesty
► Insubordination
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Question No: 33 ( Marks: 1 ) - Please choose one
Background and reference checks are made by HR department while hiring employees
to:
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network
► Check authenticity of provided information
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following employee benefits are legally imposed on organizations?
► Social security
► Stock options
► Care centers
► Flexible hours
Question No: 35 ( Marks: 1 ) - Please choose one
Mr. Ahmed was working as a computer operator, but he was unable to work in Ms
Excel with the required speed. Due to this reason management has forcefully retired him
& appointed a new person to replace him, the company is said to be indulged in:
► Rightsizing
► Affirmative action
► Downsizing
► Discrimination
Question No: 36 ( Marks: 1 ) - Please choose one
Expertise in a particular field/area helps leaders in:
► Building their power to influence followers
► Increasing their referent power to influence others
► Enhancing their political network
► Creating upward communication channel
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is not included in extrinsic rewards?
► Working conditions
► Recreation
► Salary
► Wage
Question No: 38 ( Marks: 1 ) - Please choose one
According to the interactionist view about conflict which one of the following is the
most appropriate advantage of conflict within the organization?
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► Creativity is there but not synergy
► Creativity & synergy
► Synergy is there but not creativity
► Create trust for employee
Question No: 39 ( Marks: 1 ) - Please choose one
Independence, achievement, freedom, status, recognition, and self-esteem come under
which stage of Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following types of group role is recognized as functional by the literature?
► Task oriented roles and relationship roles
► Task oriented roles and individual roles
► Relationship roles and self serving roles
► Interest pleader role and self confessor role
Question No: 41 ( Marks: 1 ) - Please choose one
Retirements, dismissals, transfers, layoffs, voluntary turnover and prolonged illness or
death can be cause of which of the following?
► Decrease in internal supply
► Increase in internal supply
► Decrease in external supply
► Increase in external supply
Question No: 42 ( Marks: 1 ) - Please choose one
Under which of the following situation would a team-based compensation most likely
function well?
► A situation in which a team of workers perform interdependent tasks
► A situation in which a team of workers perform independent tasks
► A situation in which a team of workers have homogenous skills and competencies
► A situation in which a team of workers have mutual distrust for each other
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following is NOT considered as a role of line managers in organizational
health and safety program?
► Investigate accidents details
► Help employees to work safely
► Ensure workers are doing job in safe environment
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► Develop health and safety program
Question No: 44 ( Marks: 1 ) - Please choose one
A key recommendation for improving self confidence is to
► Study the defeats of other people
► Criticize others rather than oneself
► Develop positive thinking approach
► Remember your life’s failure events
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the given statement is true according to the behavioral leadership school of
thought?
► Leadership behaviors can not be developed
► Leaders are born with leadership behaviors
► Leadership skills can be trained
► Women generally make better leaders than men
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following statement describes the term “franchising”?
► Parent company grants another firm the right to do business in a prescribed
manner
► Company allow another firm the right to do business with out any license or
contract
► Organization grants a foreign firm the right to use intellectual properties
► Parent company sells its products exclusively in a particular area
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following is/are the aspects of culture which you can see?
► Dressing code
► Language
► Daily work practices
► All of the given options
Question No: 48 ( Marks: 1 ) - Please choose one
All of the following are issues that appear consistently throughout labor contracts
EXCEPT
► Wages
► Working hours
► Grievance
► Technology transfer
Question No: 49 ( Marks: 3 )
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How ‘situation’ affects the leadership process?
Question No: 50 ( Marks: 3 )
Describe any three major reasons of designing human resource management
communication programs?
Question No: 51 ( Marks: 5 )
What are the different challenges which management can face when motivating
employees?
Question No: 52 ( Marks: 5 )
What are five factors associated with the success of international assignments? Is there
any one factor which is more important than the others? Explain.
Question No: 53 ( Marks: 5 )
What factors explain the decline in unionization for the last half century? Do you think
the unions in organizations should completely die or they should continue
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FINALTERM EXAMINATION
Fall 2008
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following statement shows the starting point in strategic
management process?
_ Analyzing current mission, strategies and objectives
_ Identifying opportunities and threats
_ Conducting an environmental scan
_ Identifying opportunities and weaknesses
Question No: 2 ( Marks: 1 ) - Please choose one
The supplies or raw materials needed to create a product are called:
_ Outputs
_ Investments
_ Processes
_ Inputs
Question No: 3 ( Marks: 1 ) - Please choose one
To maximize the speed of communication, managers should use which of the
following
networks?
_ Social
_ Neural
_ Chain
_ Wheel
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is selected by the source and may be formal for job-
related messages or informal for personal or social messages?
Message
Channel
Feedback
Noise
Question No: 5 ( Marks: 1 ) - Please choose one
Tone of voice, posture and nonverbal facial expressions are examples of which
of the following?
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_ Body language
_ Feelings
_ Formal communication
_ Informal Communication
Question No: 6 ( Marks: 1 ) - Please choose one
All of the following are advantages of oral communication EXCEPT:
_ It is easy to use
_ It is accurate
_ It facilitates feedback
_ It can be done with little preparation
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following leaders provide vision and sense of mission, instill pride
and gain the respect and trust of their followers?
_ Transactional
_ Charismatic
_ Supportive
_ Directive
Charisma is the leader’s ability to inspire pride, faith, and respect; to recognize what is
really important, and to articulate effectively a sense of mission, or vision, that inspires
followers.
Question No: 8 ( Marks: 1 ) - Please choose one
Women tend to use which of the following leadership style?
_ Autocratic
_ Laissez-faire
_ Dictatorial
_ Democratic
Question No: 9 ( Marks: 1 ) - Please choose one
A leader who involves employees in decision making, delegates authority and
allows employees to have direct input into the final decision is using which of
the following leadership style?
_ Democratic-participative
_ Laissez-faire
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_ Autocratic
_ Democratic-consultative
Question No: 10 ( Marks: 1 ) - Please choose one
According to Herzberg's Motivation-Hygiene Theory, which of the following is
NOT a motivator?
_ Recognition
_ Responsibility
_ Advancement
_ Status
Question No: 11 ( Marks: 1 ) - Please choose one
"Employees dislike work, they are lazy, dislike responsibilities and must be
coerced to perform". Which of the following best describes this statement?
_ Hygiene Factor Theory
_ Resistance theory
_ Theory X
_ Two factors theory
Question No: 12 ( Marks: 1 ) - Please choose one
According to Maslow's hierarchy of needs, which needs are predominantly
satisfied internally?
_ Safety
_ Esteem
_ Physiological
_ social
Question No: 13 ( Marks: 1 ) - Please choose one
What should a manager do while motivating employees?
_ Increase wages and salaries
_ Incorporate promotional opportunities
_ Recognize individual differences
_ Use employee-recognition program
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following factor is more important for men than women?
_ Opportunity to learn
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_ Flexibility
_ Autonomy
_ Convenient
Question No: 15 ( Marks: 1 ) - Please choose one
All of the following factors are the most challenging for the managers in
today’s competitive world EXCEPT:
_ Meet the market demand of products
_ Motivating competitors to do work efficiently
_ Facing the competition
_ Environmental uncertainty
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following organization has a limitless span of control?
_ Learning
_ Boundaryless page88
_ Team
_ Matrix
Question No: 17 ( Marks: 1 ) - Please choose one
A structure that is characterized by narrow span of management and many
hierarchical levels is:
_ Tall Structure
_ Flat Structure
_ Matrix Structure
_ Divisional Structure
Question No: 18 ( Marks: 1 ) - Please choose one
A company would have a characteristic of a mechanistic organization if:
_ It contained cross-functional teams
_ It had narrow spans of control
_ There is low formalization
_ There is a free flow of information
A mechanistic organization is an organizational structure that is characterized by high
specialization, rigid departmentalization, narrow spans of control, high formalization, a
limited information network, and little participation in decision making by low-level
employees.
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Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following processes allows lower level employees to be involved
in decision-making?
_ Departmentalization
_ Unity of command
_ Span of control
_ Decentralization
Question No: 20 ( Marks: 1 ) - Please choose one
Identify the organizational design process which has a potential weakness
that, managers will not be able to provide necessary leadership and support?
_ Span of control
_ Decentralization
_ Departmentalization
_ Chain of command
Question No: 21 ( Marks: 1 ) - Please choose one
An organization that wants to be more responsive to changes in its
environment, especially to customers, is likely to have which kind of
organization structure?
_ Decentralized
_ Very formal and rule oriented
_ Highly centralized
_ Mechanistic
Question No: 22 ( Marks: 1 ) - Please choose one
Employees with more training and experience are able to work with less direct
supervision which is the characteristics of which of the following?
_ Wide span of control and a flatter organization
_ Violates Fayol’s principle of chain of command
_ A highly centralized organization
_ Very narrow span of control and more levels of managers
Question No: 23 ( Marks: 1 ) - Please choose one
Explicit job descriptions and clearly defined procedures are part of which of the
following organizational design process?
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_ Formalized
_ Process
_ Centralized
_ Functional
Question No: 24 ( Marks: 1 ) - Please choose one
The accounting department in an organization is an example of which of the
following?
_ Product departmentalization
_ Customer departmentalization
_ Functional departmentalization
_ Geographical departmentalization
Question No: 25 ( Marks: 1 ) - Please choose one
In BCG matrix which of the following businesses have a large share of a market
that are not expected to grow substantially?
_ Dogs
_ Question mark
_ Star
_ Cash cow
Question No: 26 ( Marks: 1 ) - Please choose one
A strategy in which an organization seeks to distinguish itself from competitors
through the quality of its products or services is called:
_ Deliberate strategy
_ Differentiation strategy
_ Emergent strategy
_ Focus Strategy
Differentiation may occur in brand image, technology, customer service, features,
quality, and election.
Question No: 27 ( Marks: 1 ) - Please choose one
ABC Company is in the process of buying a smaller competitor and
incorporating that company's resources into his business. This is an example of
which of the following types of strategies?
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_ Merger
_ Stability
_ Retrenchment
_ Acquisition
Question No: 28 ( Marks: 1 ) - Please choose one
Which one of the following is a strength of MBO?
_ Overemphasis of quantitative goals
_ Requires training of employees
_ Clarify priorities and expectation
_ Tends to falter without strong commitment
Question No: 29 ( Marks: 1 ) - Please choose one
Most managers believe that if an MBO (management by objective) program is
to be successful, it must start at:
_ Non-managerial level
_ Top Level
_ Middle level
_ Lower level
Question No: 30 ( Marks: 1 ) - Please choose one
Organizations that exploit their distinctive competencies often attain above
normal economic performance and obtain which of the following?
_ Distinctive competencies
_ Common strength
_ Competitive edge
_ Competitive parity
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is a strategy that promotes a superior alignment
between the organization and its environment and the achievement of strategic
goals?
_ Effective strategy
_ Scope
_ Emergent strategy
_ Deliberate strategy
Question No: 32 ( Marks: 1 ) - Please choose one
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Sony Recently set a goal of reducing its reliance on the consumer electronics
market. Manager believes that the volatile nature of market made reliance too
risky. It comes under which of the following goals?
_ Strategic goal
_ Operational goal
_ Tactical goal
_ Personal goal
Question No: 33 ( Marks: 1 ) - Please choose one
Mission Statement of Hoover Universal Inc is:
“Hoover universal is a diversified multi-industry corporation with strong
manufacturing
capabilities, entrepreneurial policies and individual business unit autonomy”
This statement shows which of the following attributes of mission statement?
_ Customers
_ Location
_ Self concept
_ Desired public image
Question No: 34 ( Marks: 1 ) - Please choose one
Competitor intelligence allows managers to do which of the following?
_ React to competitor actions
_ Cut cost below the competition
_ Increase market diversification
_ Predict competitor actions
Question No: 35 ( Marks: 1 ) - Please choose one
Tactical and strategic plans differ in all of the following ways EXCEPT:
_ Time frame
_ Scope
_ Known set of organizational objectives
_ Environmental effects
Question No: 36 ( Marks: 1 ) - Please choose one
A single use plan of less scope and complexity which may be a part of broader
program or may be a self contained plan is called:
_ A Program
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_ A project
_ A policy
_ A rule
Question No: 37 ( Marks: 1 ) - Please choose one
When a manager evaluates alternatives, selects it and then goes on to other
problems without considering the remaining rational alternatives, it is known
as:
_ Optimizing
_ Satisficing
_ Bounded Rationality
_ Rational decision-making
Question No: 38 ( Marks: 1 ) - Please choose one
Suppose you need a subject to take in order to graduate. There are five
different courses you could take. You call one friend and on the basis of her
excellent experiences in mathematics, you choose it. Which of the following
would best describe this situation?
_ Bounded rationality
_ Unbounded rationality
_ Escalation of commitment
_ Rational decision-making
Question No: 39 ( Marks: 1 ) - Please choose one
Only employees with top-secret clearance may enter the sealed room, is an
example of which of the following?
_ Rule
_ Procedure
_ Policy
_ Plan
Question No: 40 ( Marks: 1 ) - Please choose one
"Whenever possible, we promote from within" is an example of which of the
following?
_ Rule
_ Procedure
_ Policy
_ Plan
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Question No: 41 ( Marks: 1 ) - Please choose one
Once a manager has identified a problem, the next step would be the
identification of:
_ Discrepancies
_ Decision criteria
_ Scenarios
_ Factor weights
Question No: 42 ( Marks: 1 ) - Please choose one
In decision making process, ideas should be evaluated on the basis of:
_ Acceptability
_ Durability
_ Accountability
_ Liability
Question No: 43 ( Marks: 1 ) - Please choose one
All of the following are the assumptions of rational decision making EXCEPT:
_ Alternatives are known
_ Possible outcomes known
_ Optimal decision is possible
_ Information is unknown
Question No: 44 ( Marks: 1 ) - Please choose one
The choice of alternative is influenced by the limited amount of information
available to the decision maker and by the psychological orientation of the
decision maker under the conditions of:
_ Certainty
_ Uncertainty
_ Risk
_ Intuition
Question No: 45 ( Marks: 1 ) - Please choose one
All of the following are Dimensions of organizational culture EXCEPT:
_ Innovation
_ Aggressiveness
_ Stability
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_ Customer orientation
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following is called an input to a system?
_ Human
_ Products
_ Services
_ Employee behavior
Question No: 47 ( Marks: 1 ) - Please choose one
Group of studies that was conducted at Western Electric's during 1920 and
1930 are called:
_ Social studies
_ Moral studies
_ Ethical studies
_ Hawthorne studies
Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following is NOT one of Fredrick Taylor's four principles of
management?
_ Avoid cooperation with workers
_ Scientifically select and then train workers
_ Divide work and responsibility
_ Study tasks scientifically and develop best method to perform it
Question No: 49 ( Marks: 1 ) - Please choose one
Which of the following theory describes that effective group performance
depends on the proper match between the leader's style of interacting with
employees and the degree to which the situation gives control and influence to
the leader?
_ Fiedler's contingency model
_ Path-goal theory
_ Hersey and Blanchard's model
_ The Ohio State studies
Question No: 50 ( Marks: 1 ) - Please choose one
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A leader who emphasizes the technical aspects of the job and is concerned with
accomplishing the group's tasks is said to be _____ according to
the University of Michigan studies.
_ Employee-oriented
_ Initiating
_ Considerate
_ Production-oriented
Question No: 51 ( Marks: 5 )
List and explain the barriers to effective communication.
Answer:
Barriers to Effective Interpersonal Communication
Filtering is the deliberate manipulation of information to make it appear more favorable
to the receiver. For example, as information is communicated up through the
organizational levels, it’s condensed and synthesized, and those doing the condensing
filter communication through their personal interests and perceptions of what are
important.
Selective perception is when people selectively understand what they see or hear on
the basis of their interests, background, experience, and attitudes.
Emotions control how a recipient understands a message when it is received. It’s best
to avoid Reacting to a message when the receiver is upset because he/she is not likely
to be thinking clearly.
Information overload happens when the information we have to work with exceeds
our processing. Receivers tend to select out, ignore, or forget information when they
have too much information. or, receivers may put off further processing until the
overload situation is over—still ineffective communication.
Defensiveness is engaging in behaviors such as verbally attacking others, making
sarcastic remarks, being overly judgmental, and questioning others’ motives.
Language—words mean different things to different people. Age, education, and
cultural background can influence language use and definition given to words.
National culture can affect the way a manager chooses to communicate.
Question No: 52 ( Marks: 10 )
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Describe the significant workplace issues that affect motivation in today's
workforce.
Question No: 53 ( Marks: 10 )
Explain the emerging issues in organization design.
Following points can be considered as emerging issues in today’s managerial structure or
designs.
Team-based structures: One of the newer concepts in organizational design in which
structure made up of work groups or teams that performs the organization’s work.
Project and matrix structures: Matrix organization assigns specialists from different
functional departments to work on one or more projects being led by project managers.
Whereas Project structure, is a structure in which employees are permanently assigned
to projects.
Autonomous Internal Units: Some large organizations have started adopting this
structure. It is a design in which there are independent, autonomous decentralized
business units, each with its own products, clients, competitors, and profit goals.
The Boundary less Organization: Another approach to organizational design. It
describes an organization whose design is not classified by, or limited to the horizontal,
vertical, or external borders imposed by a predefined configuration.
Learning Organization: It is an organization that facilitates the lifelong learning and
growth of its workforce while renovating itself to react to changing demands and needs
of market.
Question No: 54 ( Marks: 10 )
Suppose you are a manager in 'Unilever Pakistan' and you have been assigned
the task of conducting SWOT analysis of 'Unilever Pakistan'. What could be
your findings after completing this task?
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FINALTERM EXAMINATION
Fall 2008
MGT501- Human Resource Management (Session - 2)
Time: 120 min
Marks: 85
Question No: 1 ( Marks: 1 ) - Please choose one
While downsizing, organizations sometimes reduce the number of its
employees by offering early retirements because:
► HR requirement is less than existing number of employees
► HR requirement is greater than the existing number of employees
► Company’s cost in terms of employee compensation can be saved
► Organizations can be more efficient by this action of management
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following can be an alternative decision to employee termination?
► Demotion
► Retirement
► Resignation
► Lay-off (Correct)
Question No: 3 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced page 174
Question No: 4 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin
department. In this situation he is said to be a ___________.
► Manager only (Correct)
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 5 ( Marks: 1 ) - Please choose one
What sort of relationship exists between ‘negative-reinforcement’ &
‘punishment’?
► Both are similar concepts
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► Punishment leads to negative-reinforcement (Correct)
► Negative-reinforcement leads to punishment
► Both leads to similar consequences
Question No: 6 ( Marks: 1 ) - Please choose one
'Federal law' requiring employers to give 60 days notice prior to plant closing
or major layoff, as stated by:
► Statutory right of employees (Correct)
► Employer itself
► Due process by an employer
► Union recommendations
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following facilitates the employer to hire, fire, demote or promote
anyone, in the absence of any legal obligation?
► Discrimination law
► Employment at will (Correct)
► Affirmative action
► Equal employment opportunity
Question No: 8 ( Marks: 1 ) - Please choose one
'Honda Pakistan', implemented a safety & health program for its employees
after consulting experts and management in the organization. But, no
reduction in the accidents or injuries is observed. Identify a reason which
is least possible to the failure of this Safety & Health program?
► Company is not considering inputs of employees regarding safety decisions
► Safety & health program is not communicated properly to all employees
► Proper safety & health training has not been provided to the employees
(Correct)
► Proper budget is not allocated to safety and health program as required
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following is NOT included in the content of 'Employee
Handbook'?
► Fringe benefits
► Safety procedures
► Financial statements (Correct)
► Job duties
Question No: 10 ( Marks: 1 ) - Please choose one
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"Accounting staff of a EFU General Insurance ltd, share information of
different departments to assist in preparing the annual budget on a consistent
basis". Which type of communication it is?
► Diagonal communication
► Horizontal communication (Correct)
► Upward communication
► Downward communication
Question No: 11 ( Marks: 1 ) - Please choose one
Under a strong union influence, the union members demanded the salary
increment as per the rate of increase in inflation. As an HR manager what will
be your initial step?
► Rejecting the request as it is unnecessary
► Approving the demand immediately
► Asking union to make a contract
► Arranging negotiation to discuss the issue (Correct)
Question No: 12 ( Marks: 1 ) - Please choose one
According to which of the following view, "conflict is bad and should be
avoided"?
► Behavioral view
► Traditional View
► Human Relations View
► Interactionist View
Question No: 13 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical (Correct)
► Intense
Question No: 14 ( Marks: 1 ) - Please choose one
Legitimate power includes which of the following?
► Acceptance of authority by organizational members (Correct)
► Limited ability to reward employees
► Ability to only punish employees
► Limited control of company’s physical resources
Question No: 15 ( Marks: 1 ) - Please choose one
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A power base that depends on fear comes under which of the following
category of power?
► Reward power
► Coercive power (Correct)
► Referent power
► Legitimate power
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in time-off benefits?
► On-the-job breaks
► Annual holidays
► Flexi time (Correct)
► Paid leaves
Question No: 17 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks
ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the
same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate (Correct)
► Below market rate
► At market rate
► All of the given options
Question No: 18 ( Marks: 1 ) - Please choose one
What type of pay plan is being used when workers are paid a sum for each unit
they produce?
► Base pay
► Competency-based pay
► Bonus pay
► Piecework pay
Question No: 19 ( Marks: 1 ) - Please choose one
To make the 'Ranking Method' of job evaluation more effective:
► Perform performance appraisals on regular basis
► Train employees prior to appraisals
► Develop high compensation packages
► Clearly define job description initially (Correct)
Question No: 20 ( Marks: 1 ) - Please choose one
Miss. Fouzia wants to excel herself in the banking field by clearing the IBP
Superior Qualification (ISQ) examination. But her current job’s strict timings
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do not allow her to fulfill her plans. To address this problem, the bank could
help her by:
► Providing her with a career coach
► Encouraging her to join a career success team
► Facilitating her with flexible working hours (Correct)
► Suggesting her a better occupation to adopt
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is part of a manager’s role in the career development of
an employee?
► Communicating the mission, policies and procedures
► Utilizing career development opportunities
► Participating in career development discussions
► Establishing goals and career plans (Correct)
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following plays a role in assessing interests, seeking out career
information and utilizing development opportunities in career development?
► Individual
► Manager (Correct)
► Supervisor
► Company
Question No: 23 ( Marks: 1 ) - Please choose one
The lifelong series of activities that contribute to a person’s career exploration,
establishment, success, and fulfillment is called:
► Organizational development
► Career management (Correct)
► Career development
► Career planning
Question No: 24 ( Marks: 1 ) - Please choose one
How do compensation and benefits with a career development focus differ
from compensation and benefits with a traditional focus?
► Employee’s productivity is rewarded
► Employee’s efficiency is rewarded
► Enhancement in abilities is rewarded
► All of the given options (Correct)
Question No: 25 ( Marks: 1 ) - Please choose one
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Amjad has reached the age of full retirement, but he still wants to continue his
job. Moreover, organization has not yet found any replacement to him. In such
situation Amjad should pursue:
► Counseling to utilize his leisure time
► Search careers outside the company
► Psychological counseling to prepare for retirement
► Extension of current job within company (Correct)
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the given objective is mainly focused during pre-retirement
educational programs?
► Improve job satisfaction among senior staff
► Enhance employee performances through such concerns
► Prepare employees for their upcoming retired life (Correct)
► Minimize medical claims from retirees
Question No: 27 ( Marks: 1 ) - Please choose one
During which stage of socialization, employees successfully internalize the
organizational norms & beliefs?
► Pre-arrival stage
► Encounter stage
► Metamorphosis stage (Correct)
► Post-retirement stage
Question No: 28 ( Marks: 1 ) - Please choose one
During which of the following interview, an interviewer asks probing and
open-ended questions?
► Structured interview
► Unstructured interview (Correct)
► Formal interview
► Planned interview
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is a process of attracting individuals on timely basis, in
sufficient numbers and with appropriate qualifications, to apply for jobs with
an organization?
► Selection
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► Recruitment (Correct)
► Staffing
► Enrollment
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is a force by which personality traits (expertise) affects
others’ behavior?
► Power
► Influence (Correct)
► Authority
► Command
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following practice involves the selling off portions of the company
and making severe staff reductions?
► Redesigning
► Restructuring (Correct)
► Organizational designing
► Reengineering
Question No: 32 ( Marks: 1 ) - Please choose one
People can be more productive while working in:
► Isolation
► Groups (Correct)
► Crowd
► None of the given options
Question No: 33 ( Marks: 1 ) - Please choose one
The MOST common reason that an expatriate fails at an international
assignment is _____.
► Incompetency
► Technical demands of the job
► Expense
► Family pressures (Correct)
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Question No: 34 ( Marks: 1 ) - Please choose one
Previous company records & customer satisfaction surveys may serve as a
source for:
► Cultivating learning culture within the organization
► Determining deficiencies that require training page 97
► Developing career development plans for employees
► Identifying training outcomes through evaluation
Question No: 35 ( Marks: 1 ) - Please choose one
The best hiring occurs when the goals of which of the following should
consistent to each other?
► HR managers, Finance managers
► Head office, Branch
► Organization, Individual (Correct)
► Lower managers, Top managers
Question No: 36 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the advantage of Workforce Diversity?
► Multiple perspectives
► Greater openness to new ideas
► Increased creativity and flexibility
► Decreased problem-solving skills (Correct)
Question No: 37 ( Marks: 1 ) - Please choose one
Due to which of the following reason, subordinates may feel dissatisfied with
their appraisal interviews?
► They feel threatened during the interview (Correct)
► They can influence the course of the interview
► Constructive interviewer is conducting the interview
► Their poor performance is being highlighted
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the given solution served as the best one for reducing the problem of
central tendency in performance appraisals?
► Rank employees
► Train supervisors to avoid it (Correct)
► Impose a distribution for performance
► Consider the purpose of the appraisal
Question No: 39 ( Marks: 1 ) - Please choose one
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Some supervisors, when filling in rating scales, tend to avoid the highs and
lows on the scale and rate most people in the middle. This type of evaluation is
said to be effected by:
► Stereotyping
► Central tendency (Correct)
► Strictness
► Leniency
Question No: 40 ( Marks: 1 ) - Please choose one
“Ongoing process of managing & evaluating both the behavior & outcomes in
the workplace” is known as:
► Training & development
► Performance appraisal (Correct)
► Compensation management
► Job analysis
Question No: 41 ( Marks: 1 ) - Please choose one
Employees' routine working is now being monitored through computers
electronically; this trend has affected the Performance Appraisal (PA) system
in which of the following manner?
► Development of PA on more frequent basis
► Enhanced importance of PA for employees
► PA have became more accurate & efficient one
► Human involvement is completely removed
Question No: 42 ( Marks: 1 ) - Please choose one
By what means, organizations show concerns for their employees and earn
their commitment?
► Solely ensuring job security of employees
► Provide career development opportunities (Correct)
► Promise after retirement incentives only
► Offer stock options limited to senior employees
Question No: 43 ( Marks: 1 ) - Please choose one
The frequency of conducting the performance appraisal depends on:
► Environmental challenges
► Training sessions
► Job analysis
► Organizational policies (Correct)
Question No: 44 ( Marks: 1 ) - Please choose one
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Evaluation method generally adopted by most of the educational institutes to
evaluate the students’ academic performance is:
► Project based method (Correct)
► Focal point method
► Anniversary method
► Base timings method
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following approach emphasizes the effect of psychological &
social factors on employees’ performance?
► Scientific approach
► Rational approach
► Human relations approach
► Systematic approach
Question No: 46 ( Marks: 1 ) - Please choose one
In Hawthorne studies which decisive factor was used in the variation of the
workers’ performance?
► Safety measures
► Health condition
► Light variation
► Salary bonuses
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following signifies a term “Task” as a component of an
organization?
► Organizational HR
► Organizational hierarchy
► Mechanical process
► Existence purpose
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Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following abilities are categorized as the Technical skill of an
individual?
► Judgment & creativity
► Analysis & communication
► Knowledge & proficiency (Correct)
► Innovation & advancement
Question No: 49 ( Marks: 1 ) - Please choose one
Reactive approach to overcome the influence of discriminatory practices
occurred in the past is referred as:
► Equal employment opportunity
► Affirmative action (Correct)
► HR planning
► Litigation process
Question No: 50 ( Marks: 1 ) - Please choose one
The cognitive component consists of a person’s:
► Emotions
► Knowledge (Correct)
► Attitude
► Feelings
Question No: 51 ( Marks: 5 )
Yousaf has beaten his fellow employee for which his manager has dismissed
him. Evaluate manager’s response in terms of ethical application of power.
Answer:
No employee is supposed to get physical with any of the colleagues. Manager’s
decision was the extreme as he could have brought both employees together
and tried to know the problem between them. I see this move as an unethical
act by the manager.
Question No: 52 ( Marks: 10 )
What measures should be taken to limitize the union membership by
employees? Explain each in detail.
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Answer:
Question No: 53 ( Marks: 10 )
When do organizational people indulged themselves in organizational politics?
Discuss any five factors in detail.
Answer:
Organizational politics are actions that allow people in organizations to attain goals
without going through ceremonial channels. Whether political activities help or hurt the
organization depends on whether the person's goals are steady with the organization's
goals. In the impartial model of organizations, people are assumed to manage sensibly,
based on clear information and well-defined goals.
There are few factors that result in political activities in an organization and are
explained as under.
1. Changes in Leadership which changes conventional associations and processes
can create an opportunity for increased political behavior.
1. Changes in Coordination and integration of organizational activities used to
achieve common goals can also lead to an increase in political behavior.
1. Changes in any of the five contextual forces, i.e. environment, technology,
strategy, culture, and structure, can generate uncertainty over resource allocation,
leading to an increase in political behavior.
1. Blame & Integration. Blaming and attacking others to deflect attention from one's
mistakes and using ingratiating behavior to gain favor are unethical and negative
types of political actions.
1. Building Relationship. People develop relationships through coalitions, grouping,
networks, and accommodating managerial linkages. Coalitions are relationships
formed over specific issues. Alliances are general agreements of support among
different individuals and groups; and networks are broad, loose support systems.
Relationship building can either help or harm the organization.
Question No: 54 ( Marks: 10 )
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In order to get advantage of each method, will it be a sensible decision to
simultaneously apply all the four methods of job evaluation?
Answer:
Four methods of Job evaluation
1. Ranking Method: Raters examine the description of each job
being evaluated and assemble the jobs according to their value to the
corporation. This technique requires a team characteristically composed
of both management and employee delegate to arrange job in a simple
rank order from uppermost to lowest. The most noticeable restraint to
the ranking method is its utter lack of ability to be managed when there
are a large number of jobs.
2. Classification Method: A job evaluation method by which a
number of classes or ratings are defined to explain a group of jobs is
known as categorization method. The classifications are created by
identifying some common denominator skills, knowledge, and
responsibilities with the desired goal being the criterion of a number of
distinctive classes or grades of jobs.
3. Factor Comparison Method Raters need not keep the entire job
in mind as they evaluate instead, they make decisions on separate
phases, or issues, of the job. A basic fundamental hypothesis is that
there are five universal job factors: (1) Mental Requirements (2) Skills
(3) Physical Requirements (4) Responsibilities 5) Working Conditions.
4. Point Method: Raters assign numerical values to specific job
components, and the sum of these values provides a quantitative
appraisal of a job’s relative significance. The point method requires
selection of job factors according to the nature of the specific group of
jobs being evaluated. After determining the group of jobs to be studied,
analysts conduct job analysis and write job descriptions. Next, the
analysts select and define the factors to be used in measuring job value
and which become the standards used for the evaluation of jobs.
Education, experience, job knowledge, mental effort, physical effort,
responsibility, and working conditions are examples of factors typically
used.
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FINALTERM EXAMINATION
Fall 2008
MGT501- Human Resource Management (Session - 1)
Question No: 1 ( Marks: 1 ) - Please choose one
A psychological condition in which a person is put into a deep sleep-like state,
while still remaining awake. It can be used to relieve pain & stress is called:
► Hypnosis
► Biofeedback
► Transcendental mediation
► Burnout Visit this group
Question No: 2 ( Marks: 1 ) - Please choose one
Employees quit the organizations at their own choice through:
► Outplacement, restructuring
► Discharging, layoff
► Transfer, demotion
► Resigning, retirement
Question No: 3 ( Marks: 1 ) - Please choose one
According to which of the following it is better to convince the employees to
abide by the company’s rules, rather than promptly responding with written or
oral warnings to employees?
► Hot stove rule
► Positive discipline
► Progressive discipline
► Implied discipline
Question No: 4 ( Marks: 1 ) - Please choose one
General practice carried out by Mr. Aslam is to encourage the participation of
his subordinates while making departmental decisions. He is therefore said to
be:
► Involved in practicing his referent power
► Involved in practicing legitimate power
► Involved in a leadership process
► Involved in making efforts to get favors from employees
Question No: 5 ( Marks: 1 ) - Please choose one
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The CEO has appointed Amjad to lead the current project as he has the talent
to handle critical situations with an ease which enhances the followers’ morale
as well. He is said to be a successful leader as per:
► Leadership Theory
► Trait Theory
► Behavioral Theory
► Motivational Theory
Question No: 6 ( Marks: 1 ) - Please choose one
Creating conditions for a team to be effective is the responsibility of a(n):
► Leader
► Employee
► Organization
► HR department
Question No: 7 ( Marks: 1 ) - Please choose one
United Nations sent a rescue team in the supervision of Mr. Kim
from Geneva to the northern areas of Pakistan affected by the destructive
earthquake of 2005. Mr. Kim is a/an:
► Parent-country national
► Host-country national
► Third-country national
► Local-country national
Question No: 8 ( Marks: 1 ) - Please choose one
Employee handbook is a tool used for:
► Communicating rules & policies within an organization
► Providing information to stakeholders outside the organization
► Manipulating the competitors with false information
► Providing information about salary scale only
Question No: 9 ( Marks: 1 ) - Please choose one
Organizational guarantee about the job security is a functional form of:
► Statutory law
► Contractual law
► Public policy
► Management rights
Question No: 10 ( Marks: 1 ) - Please choose one
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Ahmed has provided the personal contact numbers of his subordinates to one
of his friend who is working as an insurance agent in a private insurance firm,
to help him in achieving his monthly sales target. This practice is:
► Clear violation of labor laws
► Implementation of discrimination law
► Prohibited by the privacy rights
► Violation of employment at will
Question No: 11 ( Marks: 1 ) - Please choose one
Organizations are bound to pay its employees at least the defined minimum
wage as per government decision. This obligation resulted because:
► It is necessary to build goodwill
► It is the statutory right of an employee
► It enhances the market share of a company’s product
► It provides benefits to all of its stakeholders
Question No: 12 ( Marks: 1 ) - Please choose one
The BEST indicator of an effective safety and health program of an
organization is:
► Employees do not feel hesitant while sharing their problems
► Employees feel motivated to perform well and show loyalty
► Employees feel honor that organization is concerned about their problems
► Employees do not face injuries and illnesses on regular basis
Question No: 13 ( Marks: 1 ) - Please choose one
The physical or psychological condition induced in workers by overwork or
overexposure to stress in the workplace, is known as:
► Exhaustion
► Burnout
► Collapse
► Fatigue
Question No: 14 ( Marks: 1 ) - Please choose one
For which of the following reason, union-membership in organizations losses
it’s importance during recent years?
► Legislation protects workers in a better way
► Unions give advantage to union leaders
► Union membership is quite expensive
► Companies do not hire union members
Question No: 15 ( Marks: 1 ) - Please choose one
All of the following are reasons of conflicts in an organization, EXCEPT:
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► Everyone competing for scarce resources
► Interactionist view about employees
► Poor coordination among employees
► Stereotypical views about employees
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is an incentive plan that rewards employees for
exceeding a predetermined goal by sharing the extra profits?
► Scanlon plan
► Piece-work plan
► Gainsharing plan
► Variable pay plan
Question No: 17 ( Marks: 1 ) - Please choose one
Which one of the following does NOT categorized as 'pay-for-performance'
program?
► Piecework plan
► Scanlon plan
► Gainsharing plan
► Profit sharing plan
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the given expression is termed as 'equity'?
► Output 1 < Output 2
Input Input
► Output 1 = Output 2
Input Input
► Output 1 ≤ Output 2
Input Input
► Output 1 > Output 2
Input Input
Question No: 19 ( Marks: 1 ) - Please choose one
An employee’s compensation usually comprises of:
► High monetary rewards
► Quality rewards requested by employees
► Benefits like medical & transport allowances
► Financial & non-financial rewards
Question No: 20 ( Marks: 1 ) - Please choose one
To make the 'Ranking Method' of job evaluation more effective:
► Perform performance appraisals on regular basis
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► Train employees prior to appraisals
► Develop high compensation packages
► Clearly define job description initially
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is most popular technique for appraising employee
performance?
► Alternation ranking
► Graphic rating scale
► Management by objective
► Paired comparison
Question No: 22 ( Marks: 1 ) - Please choose one
Which is the best time or occasion to discuss career-related issues with an
employee?
► Weekly staff meeting
► Social lunch
► Employee’s annual appraisal
► Career success team meeting
Question No: 23 ( Marks: 1 ) - Please choose one
The basis for promotion will typically be competence rather than seniority
when:
► Team cohesiveness is important
► Company is promoting competition
► Union agreements are involved
► Organization is Legaly bound by government
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is a part of organization’s role in the career
development of an employee?
► Communicating the mission, policies and procedures
► Providing timely performance feedback
► Participating in career development discussions
► Seeking out career information
Question No: 25 ( Marks: 1 ) - Please choose one
Amjad has reached the age of full retirement, but he still wants to continue his
job. Moreover, organization has not yet found any replacement to him. In such
situation Amjad should pursue:
► Counseling to utilize his leisure time
► Search careers outside the company
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► Psychological counseling to prepare for retirement
► Extension of current job within company
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following is the utmost preference of an organization while
selecting a training and development program?
► Ensure the cost effectiveness of the training session
► Expert & professional trainers should be hired
► Training should be provided to all the employees
► Maximum training mediums should be used
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is the greatest contributor towards the success of an
organization?
► Prevailed grapevine network of employees
► Conduct frequent trainings to employees
► Set goals to define the direction to pursue
► Implementation of the newest technology
Question No: 28 ( Marks: 1 ) - Please choose one
The re-arrangement of organizational structure & change in organizational
culture is accomplished during:
► Task analysis
► Organizational analysis
► Person analysis
► Management analysis
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following term reflects the process of preparing organizational
people according to the future needs?
► Learning
► Training
► Development
► Need analysis
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is a test validation method that determines whether a
test measures certain traits that are important in performing a job or not?
► Concept validity
► Criterion validity
► Construct validity
► Content validity
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• Types of Validation Studies
There three main approaches that may be followed to validate selection tests: criterion-
related validity,
a. Criterion-Related Validity
It is determined by comparing the scores on selection tests to some aspect of job
performance. A close relationship between the score on the test and job performance
suggests the test is valid.
b. Content Validity
It is a test validation method whereby a person performs certain tasks that are actually
required by the job or completes a paper-and-pencil test that measures relevant job
knowledge.
c. Construct Validity
It is a test validation method to determine whether a test measures certain traits or
qualities that are
important in performing the job. However, traits or qualities such as teamwork,
leadership, and planning or organization ability must first be carefully identified through
job analysis.(85)
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is a goal-directed summary of a person's experience,
education and training developed for use in the selection process?
► Curriculum vitae
► Educational record
► Career goal
► Interview questioning
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following force makes an individual eligible to make decisions,
give orders & directing work activities of others?
► Power
► Influence
► Authority
► Command
Question No: 33 ( Marks: 1 ) - Please choose one
Previous company records & customer satisfaction surveys may serve as a
source for:
► Cultivating learning culture within the organization
► Determining deficiencies that require training
► Developing career development plans for employees
► Identifying training outcomes through evaluation
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Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following method includes the exchange of information between
organizational member & the applicant through a goal-oriented conversation?
► Counseling simulations
► Vocational interest test
► Role playing
► Employment interview
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the given employment testing approach requires individuals to
perform activities similar to those they might encounter in an actual job?
► In-basket technique
► Role playing
► Interview simulations
► Case study
• Role playing
A Training method in which participants are required to respond to specific problems
they may actually
encounter in their jobs.
• Computer-based
Computer based training is a teaching method that takes advantage of the speed,
memory, and data
manipulation capabilities of the computer for greater flexibility of instruction.
• Multimedia
Multimedia is an application that enhances computer-based learning with audio,
animation, graphics, andinteractive video.
• Virtual reality
It is a unique computer-based approach that permits trainees to view objects from a
perspective otherwiseimpractical or impossible.
• Video Training
The use of videotapes continues to be a popular Training method. An illustration of the
use of videotapes is(98)
Question No: 36 ( Marks: 1 ) - Please choose one
As an HR manager, what should be your main focus while recruitment?
► The potential candidate must posses interpersonal and analytical skills
► The potential candidate should be very confident and sharp
► The potential candidate must be attractive enough to fit in the position
► The potential candidate should match the requirements of the job
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Question No: 37 ( Marks: 1 ) - Please choose one
What could be the main consideration of an HR manager during recruitment?
► Outsource the employee selection to recruiting agencies
► Screen the pool of appropriate applicants
► Attract a large number of applicants
► Only hire the experienced candidates
Question No: 38 ( Marks: 1 ) - Please choose one
'There is no need to make any new appointment'; therefore, the organization
has transfered Mr. Azam to another branch. This step of the organization is
taken to:
► Increase the labor supply than demand
► Maintain the balance of labor supply and demand
► Decrease the labor supply than demand
► Devastate the balance of labor supply and demand
Question No: 39 ( Marks: 1 ) - Please choose one
Term used to refer the potential employees available for work within the
geographic area from which employees are recruited is:
► Labor market
► Employment market
► Employee market
► Job market
Question No: 40 ( Marks: 1 ) - Please choose one
The best way of reducing the problems of leniency or strictness in performance
appraisals is to:
► Rank employees
► Train supervisors to avoid it
► Impose a distribution for performance
► Consider the purpose of the appraisal
Question No: 41 ( Marks: 1 ) - Please choose one
Which of the following problem occurs when supervisors tend to rate all their
subordinates consistently low?
► Central tendency
► Leniency
► Strictness
► Halo effect
Lack of Objectivity— A potential weakness of traditional methods of performance
appraisal is that they lack objectivity. Some subjectivity will always exist in appraisal
methods. However, the use of job-related factors does increase objectivity.
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b. Halo Error—Occurs when the evaluator perceives one factor as being of paramount
importance and gives a good or bad overall rating to an employee based on this factor.
c. Leniency/Strictness—The giving of undeserved high or low ratings.
d. Central Tendency—Occurs when employees are incorrectly rated near the average
or
middle of the scale.
e. Recent Behavior Bias—It is only natural to remember recent behavior more clearly
than
actions from the more distant past. However, performance appraisals generally cover a
specified period of time, and an individual’s performance should be considered for the
entire period.
f. Personal Bias—Supervisors doing performance appraisals may have biases related to
their
employees’ personal characteristics such as race, religion, gender, disability, or age
group.
g. Manipulating the Evaluation—In some instances, supervisors control virtually
every
aspect of the appraisal process and are therefore in a position to manipulate the
system.(116)
Question No: 42 ( Marks: 1 ) - Please choose one
Rating a person high or low on all items because of one characteristic during
performance appraisal, is known as:
► Halo effect
► Central tendency
► Stereotyping
► Biasness
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following performance appraisal method is usually adopted for
evaluating performance at managerial positions?
► Management by objective
► Critical incident
► Paired comparison
► Essay method
Question No: 44 ( Marks: 1 ) - Please choose one
In which method supervisor keeps a log of positive and negative examples of a
subordinate’s work-related behavior?
► Management by objective
► Comparison method
► Essay method
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► Critical incident method
Question No: 45 ( Marks: 1 ) - Please choose one
When supervisors are indulged in identifying the subordinates’ performance
deficiencies & provide suggestions for improvements , the process is said to be:
► Strategic performance appraisal
► Organizational development
► Upward feedback
► Downward feedback
Question No: 46 ( Marks: 1 ) - Please choose one
Grouping of different jobs having similar job responsibilities & duties is called:
► Classes
► Grades
► Scales
► Roles
Question No: 47 ( Marks: 1 ) - Please choose one
According to which of the following method, each job is assigned to a
particular grade/category depending on the type of jobs, the organizations
required?
► Ranking method
► Classification method
► Factor comparison method
► Point factor method
b. Classification method:
A job evaluation method by which a number of classes or grades are defined to describe
a group of jobs is
known as Classification method. The classifications are created by identifying some
common denominatorskills,
knowledge, responsibilities –with the desired goal being the criterion of a number of
distinct classes
or grades of jobs.Once the classifications are established, they are ranked in an overall
order of importance according to thecriteria chosen, and each job is placed in its
appropriate classification. This later action is generally done by
comparing each position’s job description against the classification description and
benchmarked jobs.The classification method shares most of the disadvantages of the
ranking approach, plus the difficulty ofwriting classification descriptions, judging which
jobs go where, and dealing with jobs that appear to fallinto more than one classification
(120)
Question No: 48 ( Marks: 1 ) - Please choose one
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Which of the following step is MOST important in creating job-fit?
► An effective selection process
► Promotion and transfer of existing employees
► Training of employees
► Competitive compensation packages
Question No: 49 ( Marks: 1 ) - Please choose one
Organization has legitimacy and rationale configuration that is why it is said to
be a/an:
► Formal organization
► Informal organization
► Virtual organization
► Learning organization
Question No: 50 ( Marks: 1 ) - Please choose one
According to the 'Hawthorne Studies' productivity of employees:
► Increased by increasing light intensity
► Decreased by decreasing light intensity
► Increased by observing them
► None of the given options
Question No: 51 ( Marks: 5 )
Company consults its legal advisor for some legal assistance, what sort of
power that legal advisor will practice?
ANS: The legal advisor will practice the following power:
Expert power: It is a type of power which is possessed by a person due to
personal expertise and knowledge.
Using his expertise and knowledge advisor will provide legal assistance to the
company and help them to get rid of their problems.
Question No: 52 ( Marks: 10 )
Identify the measures that should be taken to make the performance appraisal
system of an organization more effective.
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ANS: Effective Performance Appraisal: In order to make performance appraisal
more effective the following measures should be taken:
1. Providing training to appraiser: Before starting the appraisal it is important that
the appraiser must be trained well so that he/she does not commit the common
mistakes of performance appraisal.
2. Ensuring mistakes are not made during appraisal: An effective appraisal
system is free of errors and appraiser carries appraisal well.
3. Proper methods are used: A proper method to carry performance appraisal should
be adopted to make it effective.
4. Clear objectives: It should be clear in appraiser's mind that what should be
evaluated and for what reason he/she is being evaluated.
Question No: 53 ( Marks: 10 )
Being a manager how can you make the performance appraisal system of your
organization legally defensible?
ANS: Being a manager I can make my performance appraisal system legally defensible
by
Question No: 54 ( Marks: 10 )
Identify the methods that can be adopted to maximize the effectiveness of
learning.
ANS: Maximize Effectiveness of Learning:
To maximize the effectiveness of learning the following
methods (learning principles) should be adopted:
1. Participation: Learning is only effective when the learners participate in the
learning process. So such conditions should be provided to learners so that they
participate in the learning process.
2. Repetition: An important aspect to enhance learning is repetition that is given the
learner the opportunity to practice what he is being taught.
3. Relevance: Learning must be problem centered rather than content centered.
People should be trained when there is some deficiency in them and the learning is
solving that problem.
4. Transference: Learning is no effective if it is not transferred to actual workplace so
that trainees should apply what they have learned the skills and knowledge to
workplace to increase their productivity. So it should be ensured that transfer of
learning takes place.
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5. Feedback: Feedback of performance is necessary for learning. Feedback helps
employees to improve their performance.
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FINAL TERM EXAMINATION
Fall 2008
MGT501- Human Resource Management (Session - 1)
Time: 120 min
Marks: 85
Question No: 1 ( Marks: 1 ) - Please choose one
A process of shifting worker to lower level of duties & responsibilities along with the
reduced pay is termed as:
► Retirement
► Resignation
► Lay-off
► Demotion
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following can be an alternative decision to employee termination?
► Demotion
► Retirement
► Resignation
► Lay-off
Layoff is the temporary suspension or permanent termination of employment of an
employee or (more commonly) a group of employees for business reason
Question No: 3 ( Marks: 1 ) - Please choose one
If the frequency of banned behavior of an employee increases, it is better to:
► Provide employee some sort of counseling
► Inform top management about it and take no action
► Monitor employees’ behavior on regular basis
► Increase the intensity of the disciplinary action against him
Question No: 4 ( Marks: 1 ) - Please choose one
Leadership will mostly be considered failed if:
► Leaders are appointed by top management
► Leader established high goals to be achieved
► Leader also plays the role of a manager in an organization
► Followers stop sharing their issues with a leader
Question No: 5 ( Marks: 1 ) - Please choose one
Expertise in a particular field/area helps leaders in:
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► Building their power to influence followers
► Increasing their referant power to influence others
► Enhancing their political network
► Creating upward communication channel
Question No: 6 ( Marks: 1 ) - Please choose one
____________ refers bringing a manager back home after a foreign assignment has
been completed.
► Expatriation
► Repatriation
► Culture shock
► Expatriate failure
Question No: 7 ( Marks: 1 ) - Please choose one
Amjad is a Pakistani born national who is working in Saudi Arabia as a HR manager for
an American company. So, Amjad is a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 8 ( Marks: 1 ) - Please choose one
__________________ are citizens of the country in which the multinational company
has its headquarters.
► Expatriates
► Third-country nationals
► Home-country nationals
► Host-country nationals
Question No: 9 ( Marks: 1 ) - Please choose one
Smoking is strictly prohibited in all organizations & public places according to rules
imposed by federal government as part of:
► Contractual rights
► Employee rights
► Management rights
► Statutory rights
Question No: 10 ( Marks: 1 ) - Please choose one
Commissions are awarded to employees on the basis of the respective sales made by
them. This commission is distributed among employees according to:
► Procedural justice
► Distributive justice
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► Due process
► Just cause
Question No: 11 ( Marks: 1 ) - Please choose one
Organizations are bound to pay its employees at least the defined minimum wage as
per government decision. This obligation resulted because:
► It is necessary to build goodwill
► It is the statutory right of an employee
► It enhances the market share of a company’s product
► It provides benefits to all of its stakeholders
Question No: 12 ( Marks: 1 ) - Please choose one
Occupational health & safety refers to which of the following dimensions of a workforce
that result from the work environment provided by the organization?
► Physical & physiological
► Physiological & Mycological
► Chronological & psychological
► Physiological & psychological
Question No: 13 ( Marks: 1 ) - Please choose one
The system designed to solve employees’ physical, mental and emotional problems is
known as:
► PBGC (Pension Benefit Gauranty Corporation)
► OSHA (Occupational Safety & Health Administration)
► EAP (Employee Assistance Programs)
► ERISA (Employee Retirement Income Security Act)
Question No: 14 ( Marks: 1 ) - Please choose one
To ensure the effectiveness of safety and health program to whom it must be
communicated?
► Upper management
► Lower management
► Middle management
► All of the given options
Question No: 15 ( Marks: 1 ) - Please choose one
For which of the following reason, union-membership in organizations losses it’s
importance during recent years?
► Legislation protects workers in a better way
► Unions give advantage to union leaders
► Union membership is quite expensive
► Companies do not hire union members
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Question No: 16 ( Marks: 1 ) - Please choose one
The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy resources from
their settled place. Company didn’t bother about raising such issue by the union, as the
issue comes under:
► Labor issues
► Mandatory issues
► Permissive issues
► Prohibited issues
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following does not signifies the usefulness of conflict?
► It brings life and creativity
► It promotes goal achievement
► It encourages organizational politics
► It promotes change & synergy
Question No: 18 ( Marks: 1 ) - Please choose one
What type of pay plan is being used when workers are paid a sum for each unit they
produce?
► Base pay
► Competency-based pay
► Bonus pay
► Piecework pay
Question No: 19 ( Marks: 1 ) - Please choose one
An employee’s compensation usually comprises of:
► High monetary rewards
► Quality rewards requested by employees
► Benefits like medical & transport allowances
► Financial & non-financial rewards
Question No: 20 ( Marks: 1 ) - Please choose one
Which is considered to be the simplest method for job evaluation?
► Classification method
► Factor comparison method
► Point factor method
► Ranking method
Question No: 21 ( Marks: 1 ) - Please choose one
While conducting an appraisal interview supervisors should do all of the following,
EXCEPT:
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► Compare employee's performance with a standard
► Encourage employees to share their issues
► Give specific examples of poor performance
► Compare employee's performance to that of other employees
Question No: 22 ( Marks: 1 ) - Please choose one
Graphic rating scales are subjected to all of the following problems, EXCEPT:
► Halo effects
► Complexity
► Central tendency
► Leniency
Question No: 23 ( Marks: 1 ) - Please choose one
Valid performance measuring instruments, immediate response to performance in term
of rewards and continuous feedback for performance improvements, all lead to:
► Sustainable desired performance
► Enhanced production capacity
► Developent of better non-financial rewards
► Effective compensation packages
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following could be the best measure to make the career development
procedure most effective one?
► Conducting frequent training sessions
► Assessing employees’ skills on regular basis
► Offering high salary packages
► Providing flexible working hours
Question No: 25 ( Marks: 1 ) - Please choose one
The basis for promotion will typically be competence rather than seniority when:
► Team cohesiveness is important
► Company is promoting competition
► Union agreements are involved
► Organization is Legaly bound by government
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following plays a role in providing training & development opportunities
and career information & programs in career development of employees?
► Individual
► Manager
► Supervisor
► Organization
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Question No: 27 ( Marks: 1 ) - Please choose one
How do compensation and benefits with a career development focus differ from
compensation and benefits with a traditional focus?
► Employee’s productivity is rewarded
► Employee’s efficiency is rewarded
► Enhancement in abilities is rewarded
► All of the given options
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following is the utmost preference of an organization while selecting a
training and development program?
► Ensure the cost effectiveness of the training session
► Expert & professional trainers should be hired
► Training should be provided to all the employees
► Maximum training mediums should be used
Question No: 29 ( Marks: 1 ) - Please choose one
What could be the main reason to perform initial screening of applicants while making
employee selection decisions?
► Get maximum information about applicant
► Reduce the number of applicants to manageable size
► Ensure the authenticity of information provided by an applicant
► Contact the provided references for comments about the applicant
Question No: 30 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of individuals
in the applicant pool is often expressed as:
► Application ratio
► Recruitment ratio
► Selection ratio
► Employment ratio
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is a unique form of recruitment where every employee becomes
a company's recruiter?
► Employee referrals
► Walk-in-applicants
► Trade associations
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► Foreign nationals
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is a force by which personality traits (expertise) affects others’
behavior?
► Power
► Influence
► Authority
► Command
Question No: 33 ( Marks: 1 ) - Please choose one
An attitude is composed of three components that are:
► Cognition, affect and behavior
► Cognition, intuition and behavior
► Cognition, intuition and feelings
► Cognition, intuition and senses
Question No: 34 ( Marks: 1 ) - Please choose one
Who is responsible for hiring the wrong person for the particular job?
► HR manager
► Regional manager
► Regional head
► CEO
Question No: 35 ( Marks: 1 ) - Please choose one
Cost of human resource increases considerably due to which of the following?
► Complicated technology
► Outdated equipment
► Cost of production
► Rate of absenteeism
Question No: 36 ( Marks: 1 ) - Please choose one
The MOST common reason that an expatriate fails at an international assignment
is _____.
► Incompetency
► Technical demands of the job
► Expense
► Family pressures
Question No: 37 ( Marks: 1 ) - Please choose one
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What could be the main consideration of an HR manager during recruitment?
► Outsource the employee selection to recruiting agencies
► Screen the pool of appropriate applicants
► Attract a large number of applicants
► Only hire the experienced candidates
Question No: 38 ( Marks: 1 ) - Please choose one
When an employee’s personal characteristics such as age, race, and gender influence
supervisor’s evaluation of his or her performance, which of the following problem can be
occurred?
► Biasness
► Stereotyping
► Halo affect
► Strictness
Question No: 39 ( Marks: 1 ) - Please choose one
Which of the following performance appraisal method is usually adopted for evaluating
performance at managerial positions?
► Management by objective
► Critical incident
► Paired comparison
► Essay method
Question No: 40 ( Marks: 1 ) - Please choose one
If a performance appraisal focuses on an employee’s quality and quantity of wok, then
the performance appraisal is focused on measuring _____.
► Generic dimensions of performance
► Performance of actual duties
► Employee competency
► Achievement of objectives
Question No: 41 ( Marks: 1 ) - Please choose one
What usually occurs when employees rate themselves in a performance appraisal?
► Appraisals are subject to halo effects
► Ratings are higher than rated by supervisors
► No significant difference occurs
► Influence of stereotype is greater
Question No: 42 ( Marks: 1 ) - Please choose one
“Ongoing process of managing & evaluating both the behavior & outcomes in the
workplace” is known as:
► Training & development
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► Performance appraisal
► Compensation management
► Job analysis
Question No: 43 ( Marks: 1 ) - Please choose one
Evaluation method generally adopted by most of the educational institutes to evaluate
the students’ academic performance is:
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 44 ( Marks: 1 ) - Please choose one
Which of the following best reflects the responsibility of a Disseminator?
► Represent the organization to the outsiders
► Hire, train, motivate employees
► Perform duties that are symbolic & ceremonial in nature
► Transmit information to organizational members
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following terms correctly represents different types of managers?
► Tactical, operational, functional
► Tactical. operational, strategic
► Executive, CEO, director
► Dimensional, functional, strategic
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following statement reflects the 'Age Discrimination Act' for workers?
► At the age of 40 to 70, workers can not be retired by force
► At the age below 18, workers can never be hired
► Having 10 years of experience, workers should be promoted
► Workers can never be rehired if retired once
Question No: 47 ( Marks: 1 ) - Please choose one
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The major concern of the organizations during 1990s was:
► Productivity
► Efficiency
► Quality
► All of the given options
Question No: 48 ( Marks: 1 ) - Please choose one
HR department maintains _______________ records.
► Inventory
► Employee
► Sales
► Production
Question No: 49 ( Marks: 1 ) - Please choose one
Mental and physical capacities to perform various tasks which comes from knowledge,
learning, and experiences is termed as:
► Perception
► Emotions
► Values
► Abilities
Question No: 50 ( Marks: 1 ) - Please choose one
Analyze the given data & select the appropriate option to represent this data:
Name Mr. Ali
Marital Status Single
Designation Asst. Manager Finance
Date of joining March 12, 2006
Date of October 25, 2008
promotion/transfer
► MIS (Management Information System)
► HRIS (Human Resource Information System)
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► IS (Information System)
► DBMS (Data Base Management System)
Question No: 51 ( Marks: 5 )
Elaborate the statement as per your understanding; “Providing benefits to the
employees will enhance their performance”.
Question No: 52 ( Marks: 10 )
What are the advantages and disadvantages of using home country nationals in
international assignments?
Question No: 53 ( Marks: 10 )
What are the multiple opinions about 'Conflict'? Elaborate each in detail.
Question No: 54 ( Marks: 10 )
How can managers reinforce positive behaviors among their employees through non-
monetary incentives? Support your answer by providing any practical example of such
practices adopted in various organizations.
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Final TERM EXAMINATION
Spring 2009
MGT501- Human Resource Management (Session - 1)
Question No: 1 ( Marks: 1 ) - Please choose one
Jobs are compensated on the basis of:
► Job analysis
► Job specification
► Job worth
► Job description
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is served as criteria for declaring a particular job as
worth-full?
► Physical motion
► Significance of task
► Mental stress
► Long working hours
Question No: 3 ( Marks: 1 ) - Please choose one
HR department became the main force behind all changes during:
► Mechanistic period
► Catalytic period
► Organistic period
► Strategic period
Question No: 4 ( Marks: 1 ) - Please choose one
The major concern of the organizations during 1990s was:
► Productivity
► Efficiency
► Quality
► All of the given options
Question No: 5 ( Marks: 1 ) - Please choose one
While developing laws, management should be able to:
► Implement laws by force
► Modify as per requirement
► Defend their decisions
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► Easily convey among employees
Question No: 6 ( Marks: 1 ) - Please choose one
Part-time workers, temporaries, independent contractors; all fall under which
of the given category?
► Conditional workers
► Transitory workers
► Interim workers
► Contingent workers
Question No: 7 ( Marks: 1 ) - Please choose one
Under which managerial function, managers ensure goal attainment?
► Planning
► Organizing
► Leading
► Controlling
Question No: 8 ( Marks: 1 ) - Please choose one
Terms "Interpersonal skills" and "Human skills" are used for:
► Two different skills
► Different managerial skills
► Operational skills
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► Same managerial skills
Question No: 9 ( Marks: 1 ) - Please choose one
Entrepreneurs are said to perform the:
► Interpersonal role
► Informational role
► Supportive role
► Decisional role
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Question No: 10 ( Marks: 1 ) - Please choose one
GHOSIA BUILDERS is a construction company; construct official & residential
buildings, you are appointed to evaluate the performance of its employees,
what method you will select for their evaluation?
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 11 ( Marks: 1 ) - Please choose one
Management has pointed out Mr. Haseeb as a low performer & shows their
dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more &
more efforts but still unable to satisfy the management, after some time he
started overlooked the appraisal reports as he perceived that management is
habitual of criticizing the employees’ performance. This reaction by Haseeb is
resulted due to:
► Lack of trained raters
► Unserious attitude towards appraisal
► Lack of proper feedback
► Management is biased
Question No: 12 ( Marks: 1 ) - Please choose one
Grouping of different jobs having similar job responsibilities & duties is called:
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► Classes
► Grades
► Scales
► Roles
Question No: 13 ( Marks: 1 ) - Please choose one
According to which of the following appraisal method, a set of compensable
aspects are identified for determining the job worth?
► Essay method
► Ranking method
► Classification method
► Factor comparison method
Question No: 14 ( Marks: 1 ) - Please choose one
Majority of accidents at workplace occurred due to which of the given reasons?
► Toxic environment
► Employee negligence
► Unsafe equipment
► Poor ventilation
Question No: 15 ( Marks: 1 ) - Please choose one
The best way of reducing the problems of leniency or strictness in performance
appraisals is to:
► Rank employees
► Train supervisors to avoid it
► Impose a distribution for performance
► Consider the purpose of the appraisal
Question No: 16 ( Marks: 1 ) - Please choose one
When an employee’s personal characteristics such as age, race, and gender
influence supervisor’s evaluation of his or her performance, which of the
following problem can be occurred?
► Biasness
► Stereotyping
► Halo affect
► Strictness
Question No: 17 ( Marks: 1 ) - Please choose one
Which one of the following is an example of downward communication?
► Birthday parties & official dinners
► Customers' responses through telephone calls
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► Monthly performance discussion meetings
► Company's prospectus for stakeholders
Question No: 18 ( Marks: 1 ) - Please choose one
The best hiring occurs when the goals of which of the following should
consistent to each other?
► HR managers, Finance managers
► Head office, Branch
► Organization, Individual
► Lower managers, Top managers
Question No: 19 ( Marks: 1 ) - Please choose one
'Material wastage has increased to greater extent due to using outdated
machinery'. This issue can be resolved by:
► Train machine operators regarding its operations
► Replacing the existing machinery with the new one
► Using new raw material in production
► No action is required as it is not a noticeable issue
Question No: 20 ( Marks: 1 ) - Please choose one
All of the followings are characteristics of a well-functioning and effective
groups, EXCEPT:
► Members are relaxed and comfortable
► Members express their feelings & ideas
► Conflict & disagreement are made on ideas not individuals
► Tasks to be performed are ambiguous & accepted
Question No: 21 ( Marks: 1 ) - Please choose one
Staffing is a process of hiring qualified employees at the right place and at the
right time, to achieve:
► Targeted sales goals
► Individual career goals
► Return on investment
► Organizational objectives
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following specifies the relative value of each job in an
organization?
► Job analysis
► Job description
► Job specification
► Job evaluation
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Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is a unique form of recruitment where every employee
becomes a company's recruiter?
► Employee referrals
► Walk-in-applicants
► Trade associations
► Foreign nationals
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following measures are taken to assess the intensity of
employees’ satisfaction and their attitude toward the training program?
► Continuous feedback
► Profitability rate
► Market share
► Productivity levels
Question No: 25 ( Marks: 1 ) - Please choose one
The lifelong series of activities that contribute to a person’s career exploration,
establishment, success, and fulfillment is called:
► Organizational development
► Career management
► Career development
► Career planning
Question No: 26 ( Marks: 1 ) - Please choose one
Alternative work arrangements include all of the following, EXCEPT:
► Part-time work
► Flexible hours
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► On-site child care
► Job sharing
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following plays a role in assessing interests, seeking out career
information and utilizing development opportunities in career development?
► Individual
► Manager
► Supervisor
► Company
Question No: 28 ( Marks: 1 ) - Please choose one
How companies can provide career counseling, development advice and
therapy to the employees, seeking careers growth?
► By providing career coaches
► By offering career allowances
► By establishing a corporate campus
► By offering online career centers
Question No: 29 ( Marks: 1 ) - Please choose one
Performance is a function of:
► Ability, effort, opportunity
► Ability, expectancy, salary
► Ability, skill, knowledge
► Motivation, attractiveness, support
Question No: 30 ( Marks: 1 ) - Please choose one
Company’s financial statements represent which of the following?
► Customer satisfaction
► Material wastage
► Monthly sales growth
► Product life-cycle
Question No: 31 ( Marks: 1 ) - Please choose one
Which performance appraisal technique lists the traits and a range of
performance?
► Paired comparison
► Management by objective
► Alternation ranking
► Graphic rating scale
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Question No: 32 ( Marks: 1 ) - Please choose one
Under which of the following methods of jobs evaluation, jobs are arranged in
an order?
► Ranking method
► Classification method
► Factor comparison method
► Point factor method
Question No: 33 ( Marks: 1 ) - Please choose one
"Higher efforts should be rewarded with higher rewards"; which of the
following theory focuses this statement?
► Motivational theory
► Performance theory
► Competancy theory
► Equity theory
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the given expression is termed as 'equity'?
► Output 1 < Output 2
Input Input
► Output 1 = Output 2
Input Input
► Output 1 ≤ Output 2
Input Input
► Output 1 > Output 2
Input Input
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in the indirect benefits?
► Medical assistance
► Gain sharing
► Pension plans
► Paid vacations
Question No: 36 ( Marks: 1 ) - Please choose one
Approximately, what percentage of the total payroll costs is contributed to
benefits?
► Up to 40%
► Up to 10%
► Up to 90%
► Up to 80%
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Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is an example of 'Family-oriented benefits'?
► Offered share in company's stocks
► Limited & flexible working hours
► Availability of child & elder care centres
► Equal career growth opportunities
Question No: 38 ( Marks: 1 ) - Please choose one
Which incentive plan focuses on co-operation between managers and
employees through sharing thier problems, goals and ideas?
► Improshare plan
► Scanlon plan
► Profit-sharing plan
► Stock ownership plan
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Question No: 39 ( Marks: 1 ) - Please choose one
Legitimate power includes which of the following?
► Acceptance of authority by organizational members
► Limited ability to reward employees
► Ability to only punish employees
► Limited control of company’s physical resources
Question No: 40 ( Marks: 1 ) - Please choose one
According to which of the following view, "conflict is bad and should be
avoided"?
► Behavioral view
► Traditional View
► Human Relations View
► Interactionist View
Question No: 41 ( Marks: 1 ) - Please choose one
In the negotiation process, bargaining issues like wages, working hours, terms
& conditions of employment etc. all comes under:
► Labor issues
► Mandatory issues
► Permissive issues
► Prohibited issues
Question No: 42 ( Marks: 1 ) - Please choose one
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The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy
resources from their settled place. Company didn’t bother about raising such
issue by the union, as the issue comes under:
► Labor issues
► Mandatory issues
► Permissive issues
► Prohibited issues
Question No: 43 ( Marks: 1 ) - Please choose one
Mr. Yoong is a Chinese executive working in Zong Telecom Pakistan,
a China based telecommunication company. Mr. Yoong is therefore be classified
as a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 44 ( Marks: 1 ) - Please choose one
Leadership will mostly be considered failed if:
► Leaders are appointed by top management
► Leader established high goals to be achieved
► Leader also plays the role of a manager in an organization
► Followers stop sharing their issues with a leader
Question No: 45 ( Marks: 1 ) - Please choose one
Hamid immediately left the organization for personal reasons during the office
hours without informing his manager. Manager should take notice of it
because:
► It is his responsibility to remain informed about employees’ problems
► It is a disciplinary problem that requires immediate action
► It is about assigning Hamid’s work to some other employee before leaving
► It is his responsibility to keep record of enter & exit of employees during office
hours
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following is a part of non-financial compensation?
► Monthly commission
► Employee autonomy
► Stock option
► Medical allowance
Question No: 47 ( Marks: 1 ) - Please choose one
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Which of the following does not signify the usefulness of conflict?
► It brings life and creativity
► It promotes goal achievement
► It encourages organizational politics
► It promotes change & synergy
Question No: 48 ( Marks: 1 ) - Please choose one
One of the common disadvantages of using expatriates to fill foreign
subsidiary management positions is that:
► Expatriates are more expensive than using local managers
► Expatriates are mostly indulged in informal relationships
► Expatriates focus unnecessarily on long-term projects
► Expatriates bring a sense of policy implementation to the foreign facility
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Question No: 49 ( Marks: 1 ) - Please choose one
What sort of relationship exists between ‘negative-reinforcement’ &
‘punishment’?
► Both are similar concepts
► Punishment leads to negative-reinforcement
► Negative-reinforcement leads to strengthen behavior & vice versa
► Both leads to similar consequences
Question No: 50 ( Marks: 1 ) - Please choose one
Asif has punished his subordinate for the reason that he had refused to drop
Asif's children at school. What type of power Asif practiced over his
subordinate?
► Referent power
► Social power
► Positional power
► Charismatic power
Question No: 51 ( Marks: 5 )
Discuss the roles of tactical, operational & strategic managers with the help of
hierarchical diagram.
Question No: 52 ( Marks: 10 )
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Glaxo Smithkline has introduced a new machine in the production of
medicines. Being an HR manager how would you guide your production
workers so that they feel comfortable with this change?
Question No: 53 ( Marks: 10 )
As per your opinion which of the training mode is more beneficial? Defend your
choice.
a) On-the-job training
b) Off-the-job training
Question No: 54 ( Marks: 10 )
Why & how the flow of information is an essential part of key business
activities?
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FINALTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 3)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Who is said to be responsible for task allocation in order to fulfill the
organizational goals?
► Stockholders
► Stakeholders
► Managers
► Investors
Question No: 2 ( Marks: 1 ) - Please choose one
As a result of which of the following activity, HRIS is gaining popularity day by
day?
► Generating organizational reports
► Managing resources effectively
► Retrieving timely information
► Handling bundles of data
Question No: 3 ( Marks: 1 ) - Please choose one
According to the 'Hawthorne Studies' productivity of employees:
► Increased by increasing light intensity
► Decreased by decreasing light intensity
► Increased by observing them
► None of the given options
Question No: 4 ( Marks: 1 ) - Please choose one
A special form of recruitment that involves placing a student in a temporary
job with no obligation either by the company to hire the student permanently
or by the student to accept a permanent position with the firm following
graduation, is known as:
► Cooperative work
► Student placement
► Internship program
► Student leasing
Question No: 5 ( Marks: 1 ) - Please choose one
The ability to think about abstract & complex situations is refered to as:
► Mechanical skill
► Technical skill
► Interpersonal skill
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► Conceptual skill
Question No: 6 ( Marks: 1 ) - Please choose one
HR generalist is involved in:
► Performing all or few (more than one) HR functions
► Performing a single focused HR function
► Providing orientation to employees only
► Designing special compensation packages for female employees
Question No: 7 ( Marks: 1 ) - Please choose one
Which one is NOT a type of teams?
► Virtual
► Problem-solving
► Cross-functional
► Team building
Question No: 8 ( Marks: 1 ) - Please choose one
A __________ is a mature group with highly interdependent members who are
highly committed to a common goal.
► Organization
► Union
► Team
► Informal group
Question No: 9 ( Marks: 1 ) - Please choose one
A new circular was issued by the top management of the organization to
conduct performance appraisal of each employee after completion of one year
of his/her service, which term best describes the above situation?
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following appraisal method uses ‘Benchmark jobs’ to identify the
jobs’ worth by comparing different jobs?
► Factor comparison method
► Ranking method
► Classification method
► All of the given options
Question No: 11 ( Marks: 1 ) - Please choose one
All of the following could be the reasons of an employee stress, EXCEPT:
► Supervisor’s rude attitude
► No recognition of efforts
► Job insecurity and safety
► Missing out the thanking notes
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Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following statement signifies 'Forced distribution' as an appraisal
method?
► Evaluates progress made towards the goal accomplishment
► Assign scale points based on good or poor performance
► Supervisor keeps a log of subordinate’s work-related behavior
► Assign predetermined percentages for particular performance categories
Question No: 13 ( Marks: 1 ) - Please choose one
In which method supervisor keeps a log of positive and negative examples of a
subordinate’s work-related behavior?
► Management by objective
► Comparison method
► Essay method
► Critical incident method
Question No: 14 ( Marks: 1 ) - Please choose one
Some supervisors, when filling in rating scales, tend to avoid the highs and
lows on the scale and rate most people in the middle. This type of evaluation is
said to be effected by:
► Stereotyping
► Central tendency
► Strictness
► Leniency
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following could result in a legally questionable appraisal process?
► Conduct job analysis to establish criteria for successful performance
► Base appraisals on subjective supervisory observations
► Administer and score appraisals in a uniform manner
► Use clearly defined job performance dimensions
Question No: 16 ( Marks: 1 ) - Please choose one
Due to which of the following reason, subordinates may feel dissatisfied with
their appraisal interviews?
► They feel threatened during the interview
► They can influence the course of the interview
► Constructive interviewer is conducting the interview
► Their poor performance is being highlighted
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following functions of HRM deals with 'Collective Bargaining'?
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► Staffing
► Forecasting
► Employee-assistance management
► Employee-relations management
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following represents the basic goal of the recruitment?
► Communicate job opening positions clearly
► Attract maximum number of applicants
► Self select out the candidates to save time and money
► Attract the qualified candidates & not the unqualified ones
Question No: 19 ( Marks: 1 ) - Please choose one
Which one is NOT the reason of joining groups by people?
► To get affiliation
► To gain power
► To get security
► To get promotions
Question No: 20 ( Marks: 1 ) - Please choose one
Which one of the following is NOT involved in 'Human Resource Planning'?
► Finding out the required number of people for the organization
► Giving chance to employees for designing their personal plans
► Identifying the skills needed to accomplish the tasks
► Ensuring that human resources will be available when needed
Question No: 21 ( Marks: 1 ) - Please choose one
While conducting job analysis the 'Observation Method' is useful when:
► Job requires more intellectual skills to complete
► Job is repetitive in nature
► Job is market oriented and requires more data
► Job consists of observable physical activity
Question No: 22 ( Marks: 1 ) - Please choose one
In order to make recruitment process more efficient, organizations shift this
responsibility to outside firms with expertise in the recruitment services. Which
of the given term represents this shifting of responsibility by an organization?
► Outsourced hiring
► Employee referrals
► Employee leasing
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► Job advertising
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following test can best evaluate the routine production activities
of job that require coordination & physical strength?
► Cognitive aptitude test
► Job knowledge test
► Vocational interest test
► Psychomotor abilities test
Question No: 24 ( Marks: 1 ) - Please choose one
Alternative work arrangements include all of the following, EXCEPT:
► Part-time work
► Flexible hours
► On-site child care
► Job sharing
Question No: 25 ( Marks: 1 ) - Please choose one
Miss. Fouzia wants to excel herself in the banking field by clearing the
IBP Superior Qualification (ISQ) examination. But her current job’s strict
timings do not allow her to fulfill her plans. To address this problem, the bank
could help her by:
► Providing her with a career coach
► Encouraging her to join a career success team
► Facilitating her with flexible working hours
► Suggesting her a better occupation to adopt
Question No: 26 ( Marks: 1 ) - Please choose one
While conducting an appraisal interview supervisors should do all of the
following, EXCEPT:
► Compare employee's performance with a standard
► Encourage employees to share their issues
► Give specific examples of poor performance
► Compare employee's performance to that of other employees
Question No: 27 ( Marks: 1 ) - Please choose one
An employee’s compensation usually comprises of:
► High monetary rewards
► Quality rewards requested by employees
► Benefits like medical & transport allowances
► Financial & non-financial rewards
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Question No: 28 ( Marks: 1 ) - Please choose one
On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali
(recovery officer), with the title of “best employee” for the month. This award
title is said to be:
► The most expensive reward for him
► The extrinsic reward for him
► The motivational effort made by the bank
► The intrinsic reward to appraise his efforts
Question No: 29 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks
ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the
same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate
► Below market rate
► At market rate
► All of the given options
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is an example of 'Family-oriented benefits'?
► Offered share in company's stocks
► Limited & flexible working hours
► Availability of child & elder care centres
► Equal career growth opportunities
Question No: 31 ( Marks: 1 ) - Please choose one
The compensation philosophy; "higher pay for higher contribution" is known
as:
► Competency-based pay
► Skilled-base pay
► Merit-based pay
► Seniority-based pay
Question No: 32 ( Marks: 1 ) - Please choose one
Which one of the following does NOT categorized as 'pay-for-performance'
program?
► Piecework plan
► Scanlon plan
► Gain sharing plan
► Profit sharing plan
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Question No: 33 ( Marks: 1 ) - Please choose one
Which incentive plan focuses on co-operation between managers and
employees through sharing their problems, goals and ideas?
► Improshare plan
► Scanlon plan
► Profit-sharing plan
► Stock ownership plan
Question No: 34 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 35 ( Marks: 1 ) - Please choose one
All of the following would be considered as sources of conflicts, EXCEPT:
► Goal incompatibility
► Different values and beliefs
► Lack of resources and finances
► Strengthened team dynamics
Question No: 36 ( Marks: 1 ) - Please choose one
In a management-union conflict, both parties are now ready to sign a contract
including all the terms & conditions acceptable to both parties for a specific
time period. In this situation both parties have reached which of the following
phase of collective bargaining?
► Negotiating with each other's representatives
► Controlling the activities as per contract
► Accepting the solution by formally authorizing it
► Arranging negotiation with each other
Question No: 37 ( Marks: 1 ) - Please choose one
The physical or psychological condition induced in workers by overwork or
overexposure to stress in the workplace, is known as:
► Exhaustion
► Burnout
► Collapse
► Fatigue
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Question No: 38 ( Marks: 1 ) - Please choose one
The BEST indicator of an effective safety and health program of an
organization is:
► Employees do not feel hesitant while sharing their problems
► Employees feel motivated to perform well and show loyalty
► Employees feel honor that organization is concerned about their problems
► Employees do not face injuries and illnesses on regular basis
Question No: 39 ( Marks: 1 ) - Please choose one
Motivational theories are adopted to:
► Produce expensive & quality products
► Ensure imposed legal compliances
► Become a market leader for competitors
► Compensate employees effectively
Question No: 40 ( Marks: 1 ) - Please choose one
Ali often gets aggressive on minute things, the counselor indicate his
responses as:
► Short-term physical symptom of stress
► Long-term physical symptom of stress
► Behavioral symptom of stress
► Internal symptom of stress
Question No: 41 ( Marks: 1 ) - Please choose one
A MOST important advantage of using expatriates to fill foreign subsidiary
management positions is that:
► They are less expensive than local managers
► They are more motivated to perform as compared to host-country nationals
► They perform well in foreign assignments as compare to working in the head
quarters
► They are more likely to implement the instructions from headquarters
Question No: 42 ( Marks: 1 ) - Please choose one
Mehmood, a Pakistani national is working in the HSBC, Pakistan branch of a
China based multinational bank. Mehmood is therefore be classified as a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
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Question No: 43 ( Marks: 1 ) - Please choose one
‘Unilever’ comes under which of the following categories while conducting its
business globally?
► Domestic
► International
► Multinational
► Transnational
Question No: 44 ( Marks: 1 ) - Please choose one
Usually it is observed that after becoming the team’s captain the player’s own
performance declines. What could be the reason behind it?
► Unable to handle extra pressure
► Absence of task related knowledge
► Lack of high energy level
► Imposed on a team by management
Question No: 45 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced
Question No: 46 ( Marks: 1 ) - Please choose one
Background and reference checks are made by HR department while hiring
employees to:
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network
► Check authenticity of provided information
Question No: 47 ( Marks: 1 ) - Please choose one
"Effectiveness" is represented by:
► Doing things before time
► Doing right things right
► Doing things in minimum time
► Doing things with minimum resources
Question No: 48 ( Marks: 1 ) - Please choose one
Mental and physical capacities of an individual to perform various tasks which
come from knowledge, learning, and experiences are termed as:
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► Perceptions
► Emotions
► Values
► Abilities
Question No: 49 ( Marks: 1 ) - Please choose one
Which of the following is an authority given to specific person with expertise
in a certain area?
► Line authority
► Staff authority
► Operational authority
► Implied authority
Question No: 50 ( Marks: 1 ) - Please choose one
“Self-motivated & result oriented individuals with sound knowledge of
combined cycle gas turbine power plant operations and practical experience of
mechanical, electrical and I&C maintenance of plant.”
This section of job advertisement represents which of the given term?
► Job analysis
► Job description
► Job specification
► Job evaluation
Question No: 51 ( Marks: 1 ) - Please choose one
According to which of the following legal obligation employers are bound to
give 60 days notice prior to plant closing or major layoffs?
► Due process by an employer
► Union recommendations
► Statutory right of employees
► Employer itself
Question No: 52 ( Marks: 1 ) - Please choose one
United Nations sent a rescue team in the supervision of Mr. Kim
from Geneva to the northern areas of Pakistan affected by the destructive
earthquake of 2005. In this situation Mr. Kim is a/an:
► Parent-country national
► Host-country national
► Third-country national
► Local-country national
Question No: 53 ( Marks: 1 ) - Please choose one
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Which of the following involves moving employees to various positions in organization in
an effort to expand their skills, knowledge and abilities?
► Job Specification
► Job Clarification
► Job Rotation
► Job Enrichment
Question No: 54 ( Marks: 1 ) - Please choose one
A career path as moving upward to higher levels of management in the organization is
known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
► Dual-Career Path
Question No: 55 ( Marks: 1 ) - Please choose one
A career-path method, that recognizes that a technical specialists should be allowed to
contribute their expertise to a company without becoming managers is known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
► Dual-Career Path
Question No: 56 ( Marks: 1 ) - Please choose one
When an individual sets career goals and identifies the means to achieve them, the
process is known as;
► Career Path
► Career Planning
► Career Short Sightedness
► Career Development
Question No: 57 ( Marks: 1 ) - Please choose one
While setting objectives of Effective Compensation Management, which of the following
is not included in ‘the big three’?
► Attract qualified employment applicants
► Retain qualified employees, while discouraging retention of low performing
► Rotate employees within the organization to keep them active
► Motivate employee's behavior toward organization objectives
Question No: 58 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Bonuses
► Interesting work
► Working conditions
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► Promotion opportunities
Question No: 59 ( Marks: 1 ) - Please choose one
Verbal cautions issued by the HR manager to the employees under the
progressive discipline procedures belong to which offence?
► First offense
► Second offense
► Third offense
► Fourth offense
Question No: 60 ( Marks: 1 ) - Please choose one
ESOP stands for which of the following option?
► Employee Stock Option Plan
► Employee Stake Option Plan
► Employee Stress Option Plan
► Employee Strategically Option Plan
Question No: 61 ( Marks: 1 ) - Please choose one
HMO stands for which of the following option?
► Health Maintenance Organizations
► House Maintenance Organizations
► Home Maintenance Organizations
► Horticulture Maintenance Organizations
Question No: 62 ( Marks: 1 ) - Please choose one
Which of the following refers to the compensation method that recommends that person
should be paid according to the quantity or quality of his work?
► Empowerment
► Job appraisal
► Pay for Performance
► Job acknowledgement
Question No: 63 ( Marks: 1 ) - Please choose one
Love, affection, friendship and belongingness come under which stage of
Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 64 ( Marks: 1 ) - Please choose one
“Administering an aversive consequence” refers to which of the following?
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► Punishment
► Positive reinforcement
► Negative reinforcement
► Loyalty
Question No: 65 ( Marks: 3 )
Can "pay for performance" be applicable to the employees of NGOs?
Question No: 66 ( Marks: 5 )
Conflict at work place is not always in favor of management. What kind of
output management has to bear when
conflicts appear?
Question No: 67 ( Marks: 10 )
How an organization conduct the collective bargaining process?
Question No: 68 ( Marks: 10 )
Unemployment compensation is rare in Pakistan. What do you think that who
is responsible; Government or Corporate Sector? Explain possible reasons
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FINALTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 3)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following is said to be the main focus of Organization Behavior?
► How to become more effective in society
► How to best utilize human resource
► How to become environmental friendly
► How to become a market leader
Question No: 2 ( Marks: 1 ) - Please choose one
A procedure that permits existing employees, who believe that they possess
the required qualifications to apply for a posted job, is termed as:
► Job listing
► Job offering
► Job posting
► Job bidding
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following function involves activities like Goal setting, policy
making & strategy formulation?
► Controlling
► Planning
► Organizing
► Leading
Question No: 4 ( Marks: 1 ) - Please choose one
The intellectual & mechanical process used by an organization to transform
inputs into outputs is termed as:
► Task
► People
► Structure
► Technology
Question No: 5 ( Marks: 1 ) - Please choose one
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If VU will start conducting your final examination just after one week of the
commencement of new semester, what kind of flaw will you face in such policy
made by your university?
► Support from system is lacking
► Inappropriate rating instrument is being used
► Raters are not trained enough to conduct exams
► Not an appropriate time for evaluation
Question No: 6 ( Marks: 1 ) - Please choose one
What usually occurs when employees rate themselves in a performance
appraisal?
► Appraisals are subject to halo effects
► Ratings are higher than rated by supervisors
► No significant difference occurs
► Influence of stereotype is greater
Question No: 7 ( Marks: 1 ) - Please choose one
Some supervisors, when filling in rating scales, tend to avoid the highs and
lows on the scale and rate most people in the middle. This type of evaluation is
said to be effected by:
► Stereotyping
► Central tendency
► Strictness
► Leniency
Question No: 8 ( Marks: 1 ) - Please choose one
When an employee’s personal characteristics such as age, race, and gender
influence supervisor’s evaluation of his or her performance, which of the
following problem can be occurred?
► Biasness
► Stereotyping
► Halo affect
► Strictness
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following is an example of downward communication?
► Birthday parties & official dinners
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► Customers' responses through telephone calls
► Monthly performance discussion meetings
► Company's prospectus for stakeholders
Question No: 10 ( Marks: 1 ) - Please choose one
All of the following are included in the Job evaluation, EXCEPT:
► Compensation attached with job
► Value of job in an organization
► Job competency
► Employee promotions in an organization
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is considered as the MOST reliable data collection
source needed for job analysis?
► Experienced job analyst
► Top leading managers
► Employees of that particular job page#71
► Head of the department
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following stage of training module identifies the mediums of
training?
► Designing phase of training
► Training Need Analysis
► Determining training objectives
► Training evaluation
Question No: 13 ( Marks: 1 ) - Please choose one
The inner drive that directs a person’s behavior towards goal attainment is
known as:
► Performance
► Motivation
► Need
► Attitude
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following skills are required most by the Top-level managers?
► Technical skills
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► Interpersonal skills
► Conceptual skills
► All of the given options
Question No: 15 ( Marks: 1 ) - Please choose one
Which one is NOT the reason of joining groups by people?
► To get affiliation
► To gain power
► To get security
► To get promotions
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following are the groups of social nature that are formed around
friendship and common interests?
► Formal
► Structured
► Informal
► Unstructured
Question No: 17 ( Marks: 1 ) - Please choose one
Initially the personnel department was only involved in:
► Recruitment & selection
► Compensation & benefits
► Training & development
► Scheduling vacations
Question No: 18 ( Marks: 1 ) - Please choose one
The emigration of trained and talented individuals to other nations mostly due
to lack of opportunities is known as:
► Job insecurity
► Outsourcing
► Workforce diversity
► Brain drain
Question No: 19 ( Marks: 1 ) - Please choose one
'The process of determining the human resource needs of an organization and
ensuring that the right number of qualified people are positioned in the right
jobs at the right time' is described by which of the following term?
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► Job planning
► Resource planning
► Human resource planning
► Succession planning
Question No: 20 ( Marks: 1 ) - Please choose one
Formulating the strategic plans depicts:
► Setting challenging goals
► Devising goals completion tactics
► Resolving organizational conflicts
► Performing SWOT analysis
Question No: 21 ( Marks: 1 ) - Please choose one
The hiring process comprises which of the following steps?
► Selection, Recruitment & performance appraisals
► Recruitment, Selection & Socialization
► Selection, Orientation & Development
► Job analysis, Selection & Training
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following source can be used to ensure the authentication of the
information provided by the job applicant?
► Reference check
► Criminal record
► Application form
► Credit history
Question No: 23 ( Marks: 1 ) - Please choose one
Employee commitment had suffered a lot in recent years due to which of the
following reasons?
► Structural downsizing
► Skill inadequacy
► Rational appraisals
► Organizational expansion
Question No: 24 ( Marks: 1 ) - Please choose one
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Which of the following plays a role in providing training & development
opportunities and career information & programs in career development of
employees?
► Individual
► Manager
► Supervisor
► Organization
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is part of an employee’s role regarding his or her own
career development?
► Providing timely performance feedback
► Participating in career development discussions
► Establishing goals and career plans
► Offering a variety of career options
Question No: 26 ( Marks: 1 ) - Please choose one
Company’s financial statements represent which of the following?
► Customer satisfaction
► Material wastage
► Monthly sales growth
► Product life-cycle
Question No: 27 ( Marks: 1 ) - Please choose one
Valid performance measuring instruments, immediate response to
performance in term of rewards and continuous feedback for performance
improvements, all lead to:
► Sustainable desired performance
► Enhanced production capacity
► Development of better non-financial rewards
► Effective compensation packages
Question No: 28 ( Marks: 1 ) - Please choose one
Which performance appraisal technique lists the traits and a range of
performance?
► Paired comparison
► Management by objective
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► Alternation ranking
► Graphic rating scale
Question No: 29 ( Marks: 1 ) - Please choose one
Graphic rating scales are subjected to all of the following problems, EXCEPT:
► Halo effects
► Complexity
► Central tendency
► Leniency
Question No: 30 ( Marks: 1 ) - Please choose one
While conducting an appraisal interview supervisors should do all of the
following, EXCEPT:
► Compare employee's performance with a standard
► Encourage employees to share their issues
► Give specific examples of poor performance
► Compare employee's performance to that of other employees
Question No: 31 ( Marks: 1 ) - Please choose one
Rewards offered to individuals serving at the managerial positions on monthly
basis are termed as:
► Commission
► Salary
► Wage
► Bonus
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following pay category depicts the increase in salary, the firm
awards to an individual employee based on his or her individual performance?
► Merit pay
► Variable pay
► Piecework pay
► Job-based pay
Question No: 33 ( Marks: 1 ) - Please choose one
"Higher efforts should be rewarded with higher rewards"; which of the
following theory focuses this statement?
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► Motivational theory
► Performance theory
► Competency theory
► Equity theory
Question No: 34 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks
ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the
same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate
► Below market rate
► At market rate
► All of the given options
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in the indirect benefits?
► Medical assistance
► Gain sharing
► Pension plans
► Paid vacations
Question No: 36 ( Marks: 1 ) - Please choose one
All of the following are examples of direct compensation, EXCEPT:
► Pension
► Salary
► Bonus
► Commission
Question No: 37 ( Marks: 1 ) - Please choose one
As a CEO of a pharmaceutical firm, what could be your foremost preference
while offering benefits to employees?
► Shorter working hours
► Child care centers
► Medical allowances
► Transportation facilities
Question No: 38 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a feature of 'Scanlon plan'?
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► A philosophy of cooperation
► An emphasis on individual achievement
► An involvement system
► A sharing of ideas & issues
Question No: 39 ( Marks: 1 ) - Please choose one
Department manager is authorized to evaluate & grade your performance,
therefore:
► Manager has strong relation with you
► Your performance influences manager
► You possess power on manager
► Manager has the power on you
Question No: 40 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 41 ( Marks: 1 ) - Please choose one
"Sales managers of different regions of a company circulate details of
potential customers to each other". Identify this type of communication.
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 42 ( Marks: 1 ) - Please choose one
To ensure the effectiveness of safety and health program to whom it must be
communicated?
► Upper management
► Lower management
► Middle management
► All of the given options
Question No: 43 ( Marks: 1 ) - Please choose one
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“Employees' appraisal should not be influenced by characteristics like
ethnicity, color, nationality, age & gender.” Which of the following defends the
above statement?
► Rights to privacy
► Labor law
► Employment at will
► Discrimination law
Question No: 44 ( Marks: 1 ) - Please choose one
Restricted workplace environment falls under which of the following category
of stressor?
► Personal
► Environmental
► Conceptual
► Organizational
Question No: 45 ( Marks: 1 ) - Please choose one
Assessing an employee’s probable success in handling a foreign transfer and
the best predictor of future success is proved to be:
► Job competence
► Past international travel
► Language skills
► Extraversion
Question No: 46 ( Marks: 1 ) - Please choose one
Amjad is a Pakistani born national who is working in Saudi Arabia as a HR
manager for an American company. So, Amjad is a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 47 ( Marks: 1 ) - Please choose one
Ali is aware of all the possible sales trends prevailing in the market, he is said
to be a successful leader because:
► He is intelligent enough to anticipate
► He is quite self confident
► He has dominance over others
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► He possesses in depth task related knowledge
Question No: 48 ( Marks: 1 ) - Please choose one
If the frequency of banned behavior of an employee increases, it is better to:
► Provide employee some sort of counseling
► Inform top management about it and take no action
► Monitor employees’ behavior on regular basis
► Increase the intensity of the disciplinary action against him
Question No: 49 ( Marks: 1 ) - Please choose one
According to which of the following an individual can be asked for the written
explanation for the first offense of severe nature?
► Hot stove rule
► Positive discipline
► Progressive discipline
► Implied discipline
Question No: 50 ( Marks: 1 ) - Please choose one
HRM is said to be effective when_______________ is achieved.
► Minimization of wastage
► Cohesive work environment
► Customer satisfaction
► Large market share
Question No: 51 ( Marks: 1 ) - Please choose one
Which of the following term best represents the individuals who have interests
in an organization and are influenced by it?
► Workforce
► Stakeholders
► Customers
► Stockholders
Question No: 52 ( Marks: 1 ) - Please choose one
Read carefully the following section of job advertisement.
“Management, both technical & administrative affairs.
Promotion of marine R&D activities for the purpose of
protection/preservation of marine environment.
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Exploration & management of marine research & development
within the marine zone of Pakistan."
This section of job advertisement represents which of the following term?
► Job analysis
► Job description
► Job specification
► Job summary
Question No: 53 ( Marks: 1 ) - Please choose one
Hassan, a Pakistani citizen working as a branch manager in Allied Bank
Limited (ABL), Lahore branch. ABL has its branches in Middle East as well, but
its headquarter is in Karachi. Hassan is a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 54 ( Marks: 1 ) - Please choose one
JJP Enterprise seeks to attract one of its managers to move to Gawadar to
manage the working of its subsidiary in Gawadar. The firm will likely need to
offer a ________________ in addition to a manager’s base salary.
► Cost-of-living allowance
► Bonus
► Hardship allowance
► Tax equalization adjustment
Question No: 55 ( Marks: 1 ) - Please choose one
The heart of a continuous effort designed to improve employee’s competency and
organizational performance is known as;
► Development
► Learning
► Training
► Relevance
Question No: 56 ( Marks: 1 ) - Please choose one
Which of the following is not included in extrinsic rewards?
► Salary
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► Wage
► Recreation
► Recognition
Question No: 57 ( Marks: 1 ) - Please choose one
Which of the following right provides the shield from discrimination, secure
working condition, union construction ?
► Statutory rights
► Contractual rights
► Employee rights
► Management rights
Question No: 58 ( Marks: 1 ) - Please choose one
Written warnings are received by the employees from the human resource
department under the progressive discipline procedure belong to which offence
?
► Second offense
► Third offense
► Fourth offense
► First offense
Question No: 59 ( Marks: 1 ) - Please choose one
FMLA stands for which of the following act?
► Family and Medical Leave Act of 1993
► Family and Maternal Leave Act of 1993
► Family and Mother Leave Act of 1993
► Family and Mental Leave Act of 1993
Question No: 60 ( Marks: 1 ) - Please choose one
The composition of managers’ experience, skills, abilities, and knowledge
represents which type of power?
► Rewarded power
► Expert power
► Referent power
► Legitimate power
Question No: 61 ( Marks: 1 ) - Please choose one
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Which of the following is the most appropriate reason for union membership
decline?
► Employment Shift from service to manufacturing
► Employment Shift from manufacturing to service
► Employment Shift from manual work to computerized work
► Employment Shift from low-tech to high-tech not sure
Question No: 62 ( Marks: 1 ) - Please choose one
Which of the following test is used by McClelland to prove his theory?
► Thematic Apperception Test
► Vibrant Test
► Simulation Test
► Personality Test
Question No: 63 ( Marks: 1 ) - Please choose one
Which of the following is the inner drive that directs a person’s behavior
toward goals?
► Motivation
► Stimuli
► Resentment
► Conation
Question No: 64 ( Marks: 1 ) - Please choose one
Which of the following term can be defined as “A state of mind, desire, energy
or interest that translates into action”?
► Motivation
► Stimuli
► Resentment
► Conation
Question No: 65 ( Marks: 3 )
Why organizations conduct employee training? List down any 3 conditions.
Question No: 66 ( Marks: 5 )
Under which conditions termination of an employee is prohibited?
Question No: 67 ( Marks: 10 )
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As per your opinion which of the training mode is more beneficial? Defend your
choice.
a) On-the-job training
b) Off-the-job training
Question No: 68 ( Marks: 10 )
Identify the 'best practices' used by successful global firms in developing and
implementing a global HR system.
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FINALTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 3)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following is said to be the main focus of Organization Behavior?
► How to become more effective in society
► How to best utilize human resource
► How to become environmental friendly
► How to become a market leader
Question No: 2 ( Marks: 1 ) - Please choose one
A procedure that permits existing employees, who believe that they possess
the required qualifications to apply for a posted job, is termed as:
► Job listing
► Job offering
► Job posting
► Job bidding
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following function involves activities like Goal setting, policy
making & strategy formulation?
► Controlling
► Planning
► Organizing
► Leading
Question No: 4 ( Marks: 1 ) - Please choose one
The intellectual & mechanical process used by an organization to transform
inputs into outputs is termed as:
► Task
► People
► Structure
► Technology
Question No: 5 ( Marks: 1 ) - Please choose one
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If VU will start conducting your final examination just after one week of the
commencement of new semester, what kind of flaw will you face in such policy
made by your university?
► Support from system is lacking
► Inappropriate rating instrument is being used
► Raters are not trained enough to conduct exams
► Not an appropriate time for evaluation
Question No: 6 ( Marks: 1 ) - Please choose one
What usually occurs when employees rate themselves in a performance
appraisal?
► Appraisals are subject to halo effects
► Ratings are higher than rated by supervisors
► No significant difference occurs
► Influence of stereotype is greater
Question No: 7 ( Marks: 1 ) - Please choose one
Some supervisors, when filling in rating scales, tend to avoid the highs and
lows on the scale and rate most people in the middle. This type of evaluation is
said to be effected by:
► Stereotyping
► Central tendency
► Strictness
► Leniency
Question No: 8 ( Marks: 1 ) - Please choose one
When an employee’s personal characteristics such as age, race, and gender
influence supervisor’s evaluation of his or her performance, which of the
following problem can be occurred?
► Biasness
► Stereotyping
► Halo affect
► Strictness
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following is an example of downward communication?
► Birthday parties & official dinners
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► Customers' responses through telephone calls
► Monthly performance discussion meetings
► Company's prospectus for stakeholders
Question No: 10 ( Marks: 1 ) - Please choose one
All of the following are included in the Job evaluation, EXCEPT:
► Compensation attached with job
► Value of job in an organization
► Job competency
► Employee promotions in an organization
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is considered as the MOST reliable data collection
source needed for job analysis?
► Experienced job analyst
► Top leading managers
► Employees of that particular job page#71
► Head of the department
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following stage of training module identifies the mediums of
training?
► Designing phase of training
► Training Need Analysis
► Determining training objectives
► Training evaluation
Question No: 13 ( Marks: 1 ) - Please choose one
The inner drive that directs a person’s behavior towards goal attainment is
known as:
► Performance
► Motivation
► Need
► Attitude
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following skills are required most by the Top-level managers?
► Technical skills
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► Interpersonal skills
► Conceptual skills
► All of the given options
Question No: 15 ( Marks: 1 ) - Please choose one
Which one is NOT the reason of joining groups by people?
► To get affiliation
► To gain power
► To get security
► To get promotions
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following are the groups of social nature that are formed around
friendship and common interests?
► Formal
► Structured
► Informal
► Unstructured
Question No: 17 ( Marks: 1 ) - Please choose one
Initially the personnel department was only involved in:
► Recruitment & selection
► Compensation & benefits
► Training & development
► Scheduling vacations
Question No: 18 ( Marks: 1 ) - Please choose one
The emigration of trained and talented individuals to other nations mostly due
to lack of opportunities is known as:
► Job insecurity
► Outsourcing
► Workforce diversity
► Brain drain
Question No: 19 ( Marks: 1 ) - Please choose one
'The process of determining the human resource needs of an organization and
ensuring that the right number of qualified people are positioned in the right
jobs at the right time' is described by which of the following term?
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► Job planning
► Resource planning
► Human resource planning
► Succession planning
Question No: 20 ( Marks: 1 ) - Please choose one
Formulating the strategic plans depicts:
► Setting challenging goals
► Devising goals completion tactics
► Resolving organizational conflicts
► Performing SWOT analysis
Question No: 21 ( Marks: 1 ) - Please choose one
The hiring process comprises which of the following steps?
► Selection, Recruitment & performance appraisals
► Recruitment, Selection & Socialization
► Selection, Orientation & Development
► Job analysis, Selection & Training
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following source can be used to ensure the authentication of the
information provided by the job applicant?
► Reference check
► Criminal record
► Application form
► Credit history
Question No: 23 ( Marks: 1 ) - Please choose one
Employee commitment had suffered a lot in recent years due to which of the
following reasons?
► Structural downsizing
► Skill inadequacy
► Rational appraisals
► Organizational expansion
Question No: 24 ( Marks: 1 ) - Please choose one
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Which of the following plays a role in providing training & development
opportunities and career information & programs in career development of
employees?
► Individual
► Manager
► Supervisor
► Organization
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is part of an employee’s role regarding his or her own
career development?
► Providing timely performance feedback
► Participating in career development discussions
► Establishing goals and career plans
► Offering a variety of career options
Question No: 26 ( Marks: 1 ) - Please choose one
Company’s financial statements represent which of the following?
► Customer satisfaction
► Material wastage
► Monthly sales growth
► Product life-cycle
Question No: 27 ( Marks: 1 ) - Please choose one
Valid performance measuring instruments, immediate response to
performance in term of rewards and continuous feedback for performance
improvements, all lead to:
► Sustainable desired performance
► Enhanced production capacity
► Development of better non-financial rewards
► Effective compensation packages
Question No: 28 ( Marks: 1 ) - Please choose one
Which performance appraisal technique lists the traits and a range of
performance?
► Paired comparison
► Management by objective
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► Alternation ranking
► Graphic rating scale
Question No: 29 ( Marks: 1 ) - Please choose one
Graphic rating scales are subjected to all of the following problems, EXCEPT:
► Halo effects
► Complexity
► Central tendency
► Leniency
Question No: 30 ( Marks: 1 ) - Please choose one
While conducting an appraisal interview supervisors should do all of the
following, EXCEPT:
► Compare employee's performance with a standard
► Encourage employees to share their issues
► Give specific examples of poor performance
► Compare employee's performance to that of other employees
Question No: 31 ( Marks: 1 ) - Please choose one
Rewards offered to individuals serving at the managerial positions on monthly
basis are termed as:
► Commission
► Salary
► Wage
► Bonus
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following pay category depicts the increase in salary, the firm
awards to an individual employee based on his or her individual performance?
► Merit pay
► Variable pay
► Piecework pay
► Job-based pay
Question No: 33 ( Marks: 1 ) - Please choose one
"Higher efforts should be rewarded with higher rewards"; which of the
following theory focuses this statement?
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► Motivational theory
► Performance theory
► Competency theory
► Equity theory
Question No: 34 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks
ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the
same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate
► Below market rate
► At market rate
► All of the given options
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in the indirect benefits?
► Medical assistance
► Gain sharing
► Pension plans
► Paid vacations
Question No: 36 ( Marks: 1 ) - Please choose one
All of the following are examples of direct compensation, EXCEPT:
► Pension
► Salary
► Bonus
► Commission
Question No: 37 ( Marks: 1 ) - Please choose one
As a CEO of a pharmaceutical firm, what could be your foremost preference
while offering benefits to employees?
► Shorter working hours
► Child care centers
► Medical allowances
► Transportation facilities
Question No: 38 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a feature of 'Scanlon plan'?
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► A philosophy of cooperation
► An emphasis on individual achievement
► An involvement system
► A sharing of ideas & issues
Question No: 39 ( Marks: 1 ) - Please choose one
Department manager is authorized to evaluate & grade your performance,
therefore:
► Manager has strong relation with you
► Your performance influences manager
► You possess power on manager
► Manager has the power on you
Question No: 40 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 41 ( Marks: 1 ) - Please choose one
"Sales managers of different regions of a company circulate details of
potential customers to each other". Identify this type of communication.
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 42 ( Marks: 1 ) - Please choose one
To ensure the effectiveness of safety and health program to whom it must be
communicated?
► Upper management
► Lower management
► Middle management
► All of the given options
Question No: 43 ( Marks: 1 ) - Please choose one
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“Employees' appraisal should not be influenced by characteristics like
ethnicity, color, nationality, age & gender.” Which of the following defends the
above statement?
► Rights to privacy
► Labor law
► Employment at will
► Discrimination law
Question No: 44 ( Marks: 1 ) - Please choose one
Restricted workplace environment falls under which of the following category
of stressor?
► Personal
► Environmental
► Conceptual
► Organizational
Question No: 45 ( Marks: 1 ) - Please choose one
Assessing an employee’s probable success in handling a foreign transfer and
the best predictor of future success is proved to be:
► Job competence
► Past international travel
► Language skills
► Extraversion
Question No: 46 ( Marks: 1 ) - Please choose one
Amjad is a Pakistani born national who is working in Saudi Arabia as a HR
manager for an American company. So, Amjad is a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 47 ( Marks: 1 ) - Please choose one
Ali is aware of all the possible sales trends prevailing in the market, he is said
to be a successful leader because:
► He is intelligent enough to anticipate
► He is quite self confident
► He has dominance over others
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► He possesses in depth task related knowledge
Question No: 48 ( Marks: 1 ) - Please choose one
If the frequency of banned behavior of an employee increases, it is better to:
► Provide employee some sort of counseling
► Inform top management about it and take no action
► Monitor employees’ behavior on regular basis
► Increase the intensity of the disciplinary action against him
Question No: 49 ( Marks: 1 ) - Please choose one
According to which of the following an individual can be asked for the written
explanation for the first offense of severe nature?
► Hot stove rule
► Positive discipline
► Progressive discipline
► Implied discipline
Question No: 50 ( Marks: 1 ) - Please choose one
HRM is said to be effective when_______________ is achieved.
► Minimization of wastage
► Cohesive work environment
► Customer satisfaction
► Large market share
Question No: 51 ( Marks: 1 ) - Please choose one
Which of the following term best represents the individuals who have interests
in an organization and are influenced by it?
► Workforce
► Stakeholders
► Customers
► Stockholders
Question No: 52 ( Marks: 1 ) - Please choose one
Read carefully the following section of job advertisement.
“Management, both technical & administrative affairs.
Promotion of marine R&D activities for the purpose of
protection/preservation of marine environment.
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Exploration & management of marine research & development
within the marine zone of Pakistan."
This section of job advertisement represents which of the following term?
► Job analysis
► Job description
► Job specification
► Job summary
Question No: 53 ( Marks: 1 ) - Please choose one
Hassan, a Pakistani citizen working as a branch manager in Allied Bank
Limited (ABL), Lahore branch. ABL has its branches in Middle East as well, but
its headquarter is in Karachi. Hassan is a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 54 ( Marks: 1 ) - Please choose one
JJP Enterprise seeks to attract one of its managers to move to Gawadar to
manage the working of its subsidiary in Gawadar. The firm will likely need to
offer a ________________ in addition to a manager’s base salary.
► Cost-of-living allowance
► Bonus
► Hardship allowance
► Tax equalization adjustment
Question No: 55 ( Marks: 1 ) - Please choose one
The heart of a continuous effort designed to improve employee’s competency and
organizational performance is known as;
► Development
► Learning
► Training
► Relevance
Question No: 56 ( Marks: 1 ) - Please choose one
Which of the following is not included in extrinsic rewards?
► Salary
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► Wage
► Recreation
► Recognition
Question No: 57 ( Marks: 1 ) - Please choose one
Which of the following right provides the shield from discrimination, secure
working condition, union construction ?
► Statutory rights
► Contractual rights
► Employee rights
► Management rights
Question No: 58 ( Marks: 1 ) - Please choose one
Written warnings are received by the employees from the human resource
department under the progressive discipline procedure belong to which offence
?
► Second offense
► Third offense
► Fourth offense
► First offense
Question No: 59 ( Marks: 1 ) - Please choose one
FMLA stands for which of the following act?
► Family and Medical Leave Act of 1993
► Family and Maternal Leave Act of 1993
► Family and Mother Leave Act of 1993
► Family and Mental Leave Act of 1993
Question No: 60 ( Marks: 1 ) - Please choose one
The composition of managers’ experience, skills, abilities, and knowledge
represents which type of power?
► Rewarded power
► Expert power
► Referent power
► Legitimate power
Question No: 61 ( Marks: 1 ) - Please choose one
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Which of the following is the most appropriate reason for union membership
decline?
► Employment Shift from service to manufacturing
► Employment Shift from manufacturing to service
► Employment Shift from manual work to computerized work
► Employment Shift from low-tech to high-tech not sure
Question No: 62 ( Marks: 1 ) - Please choose one
Which of the following test is used by McClelland to prove his theory?
► Thematic Apperception Test
► Vibrant Test
► Simulation Test
► Personality Test
Question No: 63 ( Marks: 1 ) - Please choose one
Which of the following is the inner drive that directs a person’s behavior
toward goals?
► Motivation
► Stimuli
► Resentment
► Conation
Question No: 64 ( Marks: 1 ) - Please choose one
Which of the following term can be defined as “A state of mind, desire, energy
or interest that translates into action”?
► Motivation
► Stimuli
► Resentment
► Conation
Question No: 65 ( Marks: 3 )
Why organizations conduct employee training? List down any 3 conditions.
Question No: 66 ( Marks: 5 )
Under which conditions termination of an employee is prohibited?
Question No: 67 ( Marks: 10 )
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As per your opinion which of the training mode is more beneficial? Defend your
choice.
a) On-the-job training
b) Off-the-job training
Question No: 68 ( Marks: 10 )
Identify the 'best practices' used by successful global firms in developing and
implementing a global HR system.
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FINALTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 1)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Impact of individuals' behavior within an organization is studied under:
► Organizational culture
► Organizational norms
► Organizational behavior
► Organizational rules
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following term is used to identify the physical & mental skills,
required to perform by an individual within a particular position in an
organization?
► Job title
► Job specification
► Job description
► Job evaluation
Question No: 3 ( Marks: 1 ) - Please choose one
Job analysis is performed to define:
► Job description & job specification
► Job specification & job position
► Organizational rules & policies
► Job description & job duties
Question No: 4 ( Marks: 1 ) - Please choose one
The group of tasks performed within an organization is known as:
► Duty
► Responsibility
► Job
► Position
Question No: 5 ( Marks: 1 ) - Please choose one
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Which of the following had gained importance during 1970s to save the
organizations from courts?
► Trade unions
► Human relation movement
► Employment legislations
► None of the given options
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following terminology describes the legal legislation in which job
applicant should not be rejected on the basis of discriminatory practices?
► Affirmative action
► Legal compliance
► Equal employment opportunity
► Stereotype
Question No: 7 ( Marks: 1 ) - Please choose one
Entrepreneurs are said to perform the:
► Interpersonal role
► Informational role
► Supportive role
► Decisional role
Question No: 8 ( Marks: 1 ) - Please choose one
Which is NOT a weakness of group decision-making?
► Group decisions are time-consuming
► Groups enhance creativity through diverse views
► Group members suffer from ambiguous responsibilities
► Groups can be dominated by one or a few members
Question No: 9 ( Marks: 1 ) - Please choose one
________ team allows groups to meet without concern for space or time and
enables organizations to link workers together.
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► Process
► Self-managed
► Virtual
► Cross-functional
Question No: 10 ( Marks: 1 ) - Please choose one
Evaluation method generally adopted by most of the educational institutes to
evaluate the students’ academic performance is:
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 11 ( Marks: 1 ) - Please choose one
When subordinates provide feedback for supervisors, the comments should be
presented anonymous because identifiable responses tend to result in:
► More critical ratings
► More negative attitudes from managers
► More overstated ratings
► All of the given options
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following could result in a legally questionable appraisal process?
► Conduct job analysis to establish criteria for successful performance
► Base appraisals on subjective supervisory observations
► Administer and score appraisals in a uniform manner
► Use clearly defined job performance dimensions
Question No: 13 ( Marks: 1 ) - Please choose one
Due to which of the following reason, subordinates may feel dissatisfied with
their appraisal interviews?
► They feel threatened during the interview
► They can influence the course of the interview
► Constructive interviewer is conducting the interview
► Their poor performance is being highlighted
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Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following situation can be addressed through need assessment?
► The post training effects on organization
► The decisions regarding contents of training
► The selection of an appropriate medium for training
► The main issue that should be resolved through training
Question No: 15 ( Marks: 1 ) - Please choose one
Customer complaints & employee grievances can be used to:
► Determine training needs
► Deliver training contents to employees
► Offer development packages
► Ensure continuous learning
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following involves channeling the behavior of all personnel to
accomplish the organization's mission and objectives while simultaneously
helping them accomplish their own career objectives?
► Planning
► Organizing
► Leading
► Controlling
Question No: 17 ( Marks: 1 ) - Please choose one
Initially the personnel department was only involved in:
► Recruitment & selection
► Compensation & benefits
► Training & development
► Scheduling vacations
Question No: 18 ( Marks: 1 ) - Please choose one
The process of discovering potential candidates for actual or anticipated
organizational vacancies is known as:
► HR planning
► Job analysis
► Recruitment
► Selection
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following term is used for choosing the individual that is best
suited to a particular position and to the organization from a group of potential
applicants?
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► Recruitment
► Selection
► Staffing
► Enrollment
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following test can best evaluate the routine production activities
of job that require coordination & physical strength?
► Cognitive aptitude test
► Job knowledge test
► Vocational interest test
► Psychomotor abilities test
Question No: 21 ( Marks: 1 ) - Please choose one
Background investigations and reference checks are considered to verify
candidate’s _____________ .
► Age
► Marital status
► Credentials
► Gender
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following department is responsible for the socialization of new
employees?
► Human Resource Department
► Accounts Department
► Marketing Department
► Administration Department
Question No: 23 ( Marks: 1 ) - Please choose one
The process of anticipating management needs, reviewing the skills inventory
of a firm and creating replacement charts, is known as:
► Action planning
► Management development
► Management skills' inventory
► Succession planning
Question No: 24 ( Marks: 1 ) - Please choose one
Employee commitment had suffered a lot in recent years due to which of the
following reasons?
► Structural downsizing
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► Skill inadequacy
► Rational appraisals
► Organizational expansion
Question No: 25 ( Marks: 1 ) - Please choose one
The lifelong series of activities that contribute to a person’s career exploration,
establishment, success, and fulfillment is called:
► Organizational development
► Career management
► Career development
► Career planning
Question No: 26 ( Marks: 1 ) - Please choose one
The process through which someone becomes aware of his/her personal skills,
interests, knowledge, motivations; acquires information about opportunities;
identifies career goals; and establishes action plans to attain those goals, is
known as:
► Organizational development
► Career management
► Career development
► Career planning
Question No: 27 ( Marks: 1 ) - Please choose one
Which demographic group MOSTLY experiences the difficulty with career
progress within Pakistan?
► Women
► Old men
► Professionals
► Young men
Question No: 28 ( Marks: 1 ) - Please choose one
'Monoo Textiles' wants to encourage the involvement of women on the upper-
level managerial positions. Which of the following suggestions should Monoo
Textiles consider?
► Offering flexible work schedules
► Providing additional financial benefits
► Awarding seniority status
► Facilitating with career success teams
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following helps an organization in defining and measuring the
progress towards goal achievement?
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► Key performance indicator
► Adoptation to legal compliance
► Strong compensation system
► Employee career planning
Question No: 30 ( Marks: 1 ) - Please choose one
The first step in developing a behaviorally anchored rating scale is to:
► Develop performance dimensions
► Generate critical incidents
► Re-allocate incidents
► Scale incidents
Question No: 31 ( Marks: 1 ) - Please choose one
'Job evaluation' served as a strong base for which of the following area of an
organization?
► Compensation packages
► Training modules
► Organizational policies
► Rules & regulations
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is one of the disadvantages related to "Factor
Comparison Method"?
► Fixed compensable factors may lead to faulty results
► More value can be assigned to factors than job’s actual worth
► Useless for managerial jobs with subjective criteria
► Not useful when jobs are different from each other
Question No: 33 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks
ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the
same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate
► Below market rate
► At market rate
► All of the given options
Question No: 34 ( Marks: 1 ) - Please choose one
For which of the following reason, organizations consider employee benefits
important?
► To attract new blood in the organizations
► To retain the valuable employees
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► To create good reputation in the market
► All of the given options
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in the indirect benefits?
► Medical assistance
► Gain sharing
► Pension plans
► Paid vacations
Question No: 36 ( Marks: 1 ) - Please choose one
Approximately, what percentage of the total payroll costs is contributed to
benefits?
► Up to 40%
► Up to 10%
► Up to 90%
► Up to 80%
Question No: 37 ( Marks: 1 ) - Please choose one
If being a manager you have the power to dismiss, suspend or demote your
subordinates, you are said to have which of the following power?
► Charismatic power
► Referent power
► Coercive power
► Legitimate power
Question No: 38 ( Marks: 1 ) - Please choose one
All of the following are reasons of conflicts in an organization, EXCEPT:
► Everyone competing for scarce resources
► Interactionist view about employees
► Poor coordination among employees
► Stereotypical views about employees
Question No: 39 ( Marks: 1 ) - Please choose one
Communication within a project team, emerged from different grades and
departments of an organization is an example of:
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
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Question No: 40 ( Marks: 1 ) - Please choose one
The document having ‘terms & conditions of employment’ gets signed by
the employee at the time of joining to:
► Review terms on regular basis
► Maintain employee database
► Satisfy the top management
► Get employee’s written approval
Question No: 41 ( Marks: 1 ) - Please choose one
Involuntary bodily pressures like heart beat rate are controlled through:
► Biofeedback
► Transcendental meditation
► Hypnosis
► Burnout
Question No: 42 ( Marks: 1 ) - Please choose one
_______________ are always non-citizens of the countries in which they
are working.
► Expatriates
► Third country nationals
► Home-country nationals
► Host-country nationals
Question No: 43 ( Marks: 1 ) - Please choose one
Farhan usually tries to create off-channel relationships with the high level
bodies to:
► Be an effective leader
► Gain power through upward influence
► Get quick promotions
► Expand his interpersonal network
Question No: 44 ( Marks: 1 ) - Please choose one
If the frequency of banned behavior of an employee increases, it is better to:
► Provide employee some sort of counseling
► Inform top management about it and take no action
► Monitor employees’ behavior on regular basis
► Increase the intensity of the disciplinary action against him
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following employee benefits are legally imposed on
organizations?
► Social security
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► Stock options
► Care centers
► Flexible hours
Question No: 46 ( Marks: 1 ) - Please choose one
Mental and physical capacities of an individual to perform various tasks which
come from knowledge, learning, and experiences are termed as:
► Perceptions
► Emotions
► Values
► Abilities
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the employees’
disappointment with their management & employers?
► Arbitration
► Mediation
► Boycott
► Grievance
Question No: 48 ( Marks: 1 ) - Please choose one
United Nations sent a rescue team in the supervision of Mr. Kim from Geneva
to the northern areas of Pakistan affected by the destructive earthquake of
2005. In this situation Mr. Kim is a/an:
► Parent-country national
► Host-country national
► Third-country national
► Local-country national
Question No: 49 ( Marks: 1 ) - Please choose one
All of the following could be goals of conflict, EXCEPT:
► Satisfying monetary needs
► Achieving special tasks
► Attaining desired happiness
► Avoiding employee grievances
Question No: 50 ( Marks: 1 ) - Please choose one
The heart of a continuous effort designed to improve employee’s competency and
organizational performance is known as;
► Development
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► Learning
► Training
► Relevance
Question No: 51 ( Marks: 1 ) - Please choose one
Learning about oneself is referred as;
► Self Actualization
► Self Assessment
► Self Reading
► Self Rationalization
Question No: 52 ( Marks: 1 ) - Please choose one
A method of career path that contains both a vertical sequence of jobs and a series of
horizontal opportunities is known as;
► Traditional Career Path
► Network Career Path
► Lateral Skill Path
► Dual-Career Path
Question No: 53 ( Marks: 1 ) - Please choose one
When an individual sets career goals and identifies the means to achieve them, the
process is known as;
► Career Path
► Career Planning
► Career Short Sightedness
► Career Development
Question No: 54 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Promotion opportunities
► Working conditions
► Insurance
► Interesting work
Question No: 55 ( Marks: 1 ) - Please choose one
OWBPA stands for which of the following act?
► Older Workers Benefit Protection Act
► Older Women Benefit Protection Act
► Older Wife Benefit Protection Act
► Older Worth Benefit Protection Act
Question No: 56 ( Marks: 1 ) - Please choose one
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FMLA stands for which of the following act?
► Family and Medical Leave Act of 1993
► Family and Maternal Leave Act of 1993
► Family and Mother Leave Act of 1993
► Family and Mental Leave Act of 1993
Question No: 57 ( Marks: 1 ) - Please choose one
POS stands for which of the following option?
► Point-of-service
► Person-of-service
► Point-of-solution
► Personality-of-service
Question No: 58 ( Marks: 1 ) - Please choose one
Which one of the following option describes the individuals’ capacity to
influence decisions?
► Span of control
► Line authority
► Staff authority
► Power
Question No: 59 ( Marks: 1 ) - Please choose one
The composition of managers’ experience, skills, abilities, and knowledge
represents which type of power?
► Rewarded power
► Expert power
► Referent power
► Legitimate power
Question No: 60 ( Marks: 1 ) - Please choose one
The traditional view about conflict explains the concept in which of the
following way?
► Evidence of a failure in management
► Good for a group
► Improves productivity
► Cannot be evaded
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From the traditional view, any conflict will be seen as bad. Since the evaluation of a
manager’s performance is made by higher-level executives, those managers who do not
succeed in eliminating conflicts are likely to be appraised negatively. Failure to follow
this advice might result in the premature departure of the manager.
Above reference is taken from Stephen P.Robbins's book organizational behavior.
•
o Conflict is bad & should be avoided
•
o Results from lack of openness & trust
•
o Evidence of a failure in management
Question No: 61 ( Marks: 1 ) - Please choose one
Who has presented the theory of Existence Relatedness Growth (ERG)?
► Alderfer
► McGregor
► Edward Thorndike
► McClelland
Question No: 62 ( Marks: 1 ) - Please choose one
Who has presented the Reinforcement Theory?
► Alderfer
► McGregor
► Edward Thorndike
► McClelland
Question No: 63 ( Marks: 1 ) - Please choose one
Which of the following test is used by McClelland to prove his theory?
► Thematic Apperception Test
► Vibrant Test
► Simulation Test
► Personality Test
Question No: 64 ( Marks: 1 ) - Please choose one
Which of the following term can be defined as “A state of mind, desire, energy
or interest that translates into action”?
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► Motivation
► Stimuli
► Resentment
► Conation
Question No: 65 ( Marks: 3 )
What are the measures one should take to overcome the problem of “Do
Only What You Get Paid for” Syndrome?
Question No: 66 ( Marks: 5 )
What steps organizations can take to enhance the career advancements of
their female employees?
Question No: 67 ( Marks: 10 )
How an individual proceeds his/her career development?
Question No: 68 ( Marks: 10 )
“Performance measurement affects employees in many ways.” Discuss this
statement.
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FINALTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 2)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Achievable & quality performance standards can be set with the help of
accurate:
► Job description
► Job specification
► Job evaluation
► Job analysis
Job analysis identifies performance standards and training requirements.
Question No: 2 ( Marks: 1 ) - Please choose one
Job specification is a statement that represents:
► Required skills
► Specific qualification
► Personality traits
► All of the given options
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is a written statement that represents 'what job holder
is supposed to do'?
► Job analysis
► Job description
► Job specification
► Job evaluation
Question No: 4 ( Marks: 1 ) - Please choose one
According to the 'Hawthorne Studies' productivity of employees:
► Increased by increasing light intensity
► Decreased by decreasing light intensity
► Increased by observing them
► None of the given options
Question No: 5 ( Marks: 1 ) - Please choose one
In order to promote unbiased management, organizations should develop:
► Powerful union
► Legal compliance
► Strategic alliances
► Stakeholder influence
Question No: 6 ( Marks: 1 ) - Please choose one
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Resources are allocated & assigned while:
► Planning & Organizing
► Leading & Controlling
► Organizing & Controlling
► Controlling & Planning
Question No: 7 ( Marks: 1 ) - Please choose one
Top level managers are said to performing _____________________ roles.
► Operational
► Functional
► Tactical
► Strategic
Question No: 8 ( Marks: 1 ) - Please choose one
Which type of managers serve as a link between management & non-
management personnel?
► Strategic managers
► Staff managers
► Operational managers
► Tactical managers
Question No: 9 ( Marks: 1 ) - Please choose one
Terms "Interpersonal skills" and "Human skills" are used for:
► Two different skills
► Different managerial skills
► Operational skills
► Same managerial skills
Question No: 10 ( Marks: 1 ) - Please choose one
GHOSIA BUILDERS is a construction company; construct official & residential
buildings, you are appointed to evaluate the performance of its employees,
what method you will select for their evaluation?
► Project based method
► Focal point method
► Anniversary method
► Base timings method
Question No: 11 ( Marks: 1 ) - Please choose one
NAVEENA Textiles, evaluates its employees on regular basis, but has never
taken any step against the individuals often indulged in offensive behavior, this
may result in:
► Irregular performance appraisals
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► Performance appraisals’ failure
► Frequent performance appraisals
► Semi-annual performance appraisals
Question No: 12 ( Marks: 1 ) - Please choose one
“Ongoing process of managing & evaluating both the behavior & outcomes in
the workplace” is known as:
► Job analysis
► Training & development
► Performance appraisal
► Compensation management
Question No: 13 ( Marks: 1 ) - Please choose one
When goal setting, performance appraisal, and development are consolidated
into a single common system, designed to ensure that employee performance
supports a company’s strategy, it is called:
► Performance appraisal
► Human resource management
► Strategic management
► Performance management
Question No: 14 ( Marks: 1 ) - Please choose one
When subordinates provide feedback for supervisors, the comments should be
presented anonymous because identifiable responses tend to result in:
► More critical ratings
► More negative attitudes from managers
► More overstated ratings
► All of the given options
Question No: 15 ( Marks: 1 ) - Please choose one
Suppose you have five employees to rate. You make a chart of all possible
couples of employees for each trait being evaluated. Then, you indicate the
better employee from each couple. Finally, you add up the number of positives
for each employee. In this case, which of the following method of performance
appraisal you are going to use?
► Graphic ranking scale
► Alternation ranking
► Paired comparison
► Forced distribution
Paired comparison is a variation of the ranking method that involves comparing the
performance of each employee with every other employee in the group.
Question No: 16 ( Marks: 1 ) - Please choose one
Some supervisors, when filling in rating scales, tend to avoid the highs and
lows on the scale and rate most people in the middle. This type of evaluation is
said to be effected by:
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► Stereotyping
► Central tendency
► Strictness
► Leniency
Question No: 17 ( Marks: 1 ) - Please choose one
The best way of reducing the problems of leniency or strictness in performance
appraisals is to:
► Rank employees
► Train supervisors to avoid it
► Impose a distribution for performance
► Consider the purpose of the appraisal
Question No: 18 ( Marks: 1 ) - Please choose one
The process of pursuing an inclusive culture where newcomers feel welcomed
by existing employees and everyone sees the value of his or her job, is termed
as:
► Management of uniformity
► Variety management
► Managing stereotypes
► Diversity management
Question No: 19 ( Marks: 1 ) - Please choose one
Labor unions are established to assist workers in which of the following
activity?
► Mass marketing for public
► Avoidance of employee's exploitation
► Communication with stakeholders of the organization
► Enhancing shareholders' contribution to equity
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following is the main objective of 'Human Resource Planning'?
► Foresee the future HR needs and made practices to meet those needs
► Provide useful information about the job assignments and duties
► Assists organization to forecast sales of the firm
► Identify the recruiting and selection process of the organization
Question No: 21 ( Marks: 1 ) - Please choose one
As an HR manager you have collected and reviewed the information\data
related to a particular job, while conducting the job analysis. What will be your
next step in this situation?
► Maintaining and updating the jobs
► Identify objectives of job analysis
► Identify the job to be analyzed
► Draft job description & job specification
Job analysis is the procedure through which you determine the duties and nature of the
jobs and the kinds of people who should be hired for them. You can utilize the
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information it provides to write job descriptions and job specifications, which are utilized
in recruitment and selection, compensation, performance appraisal, and training.
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following stage of training module identifies the mediums of
training?
► Designing phase of training
► Training Need Analysis
► Determining training objectives
► Training evaluation
Question No: 23 ( Marks: 1 ) - Please choose one
‘Actual situation – desired situation = problem discrepancy’, which of the
following term signifies this equation?
► Gap analysis
► Organizational analysis
► Task analysis
► Person analysis
(zh,)
Question No: 24 ( Marks: 1 ) - Please choose one
The inner drive that directs a person’s behavior towards goal attainment is
known as:
► Performance
► Motivation
► Need
► Attitude
Question No: 25 ( Marks: 1 ) - Please choose one
All the organizational activities are directed towards the achievement of:
► Individual goals
► Common goals
► Country-wide goals
► Diverse goals
Question No: 26 ( Marks: 1 ) - Please choose one
SWOT Analysis is a tool for:
► Determining the mission
► Dividing missons into goals
► Scanning the environment
► Monitoring frequent performances
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following term is used for choosing the individual that is best
suited to a particular position and to the organization from a group of potential
applicants?
► Recruitment
► Selection
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► Staffing
► Enrollment
Selection is the process of choosing from a group of applicants those individuals best
suited for a particular position.
Question No: 28 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of
individuals in the applicant pool is often expressed as:
► Application ratio
► Recruitment ratio
► Selection ratio
► Employment ratio
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is the utmost preference of an organization while
selecting a training and development program?
► Ensure the cost effectiveness of the training session
► Expert & professional trainers should be hired
► Training should be provided to all the employees
► Maximum training mediums should be used
Question No: 30 ( Marks: 1 ) - Please choose one
Shehzad planed to retire from his company because he would get a better
package after 30 years of service. However, according to him without a job it
would be difficult for him to spend time so he may consider other options. What
do you suggest for him?
► Explanation of social security benefits
► Pursue career outside the company
► Counseling to utilize leisure time
► All of the given options
Question No: 31 ( Marks: 1 ) - Please choose one
Employee commitment had suffered a lot in recent years due to which of the
following reasons?
► Structural downsizing
► Skill inadequacy
► Rational appraisals
► Organizational expansion
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following plays a role in assessing interests, seeking out career
information and utilizing development opportunities in career development?
► Individual
► Manager
► Supervisor
► Company
Question No: 33 ( Marks: 1 ) - Please choose one
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'Monoo Textiles' wants to encourage the involvement of women on the upper-
level managerial positions. Which of the following suggestions should Monoo
Textiles consider?
► Offering flexible work schedules not sure
► Providing additional financial benefits
► Awarding seniority status
► Facilitating with career success teams
Question No: 34 ( Marks: 1 ) - Please choose one
Which is the best time or occasion to discuss career-related issues with an
employee?
► Weekly staff meeting
► Social lunch
► Employee’s annual appraisal
► Career success team meeting
Question No: 35 ( Marks: 1 ) - Please choose one
Graphic rating scales are subjected to all of the following problems, EXCEPT:
► Halo effects
► Complexity
► Central tendency
► Leniency
Question No: 36 ( Marks: 1 ) - Please choose one
Which is considered to be the simplest method for job evaluation?
► Classification method
► Factor comparison method
► Point factor method
► Ranking method
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is the main reason that lessens the effectiveness of
'Ranking Method' of job evaluation?
► Simplest method among all
► Ranking judgments are subjective
► Limited to small organizations
► Very time consuming & inefficient
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in direct financial payments?
► Wages
► Insurance
► Commissions
► Incentives
Question No: 39 ( Marks: 1 ) - Please choose one
"Higher efforts should be rewarded with higher rewards"; which of the
following theory focuses this statement?
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► Motivational theory not sure
► Performance theory
► Competancy theory
► Equity theory
Question No: 40 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical
► Intense
Question No: 41 ( Marks: 1 ) - Please choose one
All of the following are reasons of conflicts in an organization, EXCEPT:
► Everyone competing for scarce resources
► Interactionist view about employees
► Poor coordination among employees
► Stereotypical views about employees
Question No: 42 ( Marks: 1 ) - Please choose one
All of the following would be considered as sources of conflicts, EXCEPT:
► Goal incompatibility
► Different values and beliefs
► Lack of resources and finances
► Strengthened team dynamics
Question No: 43 ( Marks: 1 ) - Please choose one
"Sales managers of different regions of a company circulate details of
potential customers to each other". Identify this type of communication.
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 44 ( Marks: 1 ) - Please choose one
“Employees' appraisal should not be influenced by characteristics like
ethnicity, color, nationality, age & gender.” Which of the following defends the
above statement?
► Rights to privacy
► Labor law
► Employment at will
► Discrimination law
Question No: 45 ( Marks: 1 ) - Please choose one
Amjad is a Pakistani born national who is working in Saudi Arabia as a HR
manager for an American company. So, Amjad is a/an:
► Expatriate
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► Third-country national
► Home-country national
► Host-country national
Question No: 46 ( Marks: 1 ) - Please choose one
Which group of employees may also be known as expatriates?
► Parent-country nationals
► Host-country nationals
► Third-country nationals
► Local-country nationals
Question No: 47 ( Marks: 1 ) - Please choose one
A MOST important advantage of using expatriates to fill foreign subsidiary
management positions is that:
► They are less expensive than local managers
► They are more motivated to perform as compared to host-country
nationals
► They perform well in foreign assignments as compare to working in the
head quarters
► They are more likely to implement the instructions from
headquarters
Question No: 48 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin
department. In this situation he is said to be a ___________.
► Manager only
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 49 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced
Question No: 50 ( Marks: 1 ) - Please choose one
A process of shifting worker to lower level of duties & responsibilities along
with the reduced pay is termed as:
► Retirement
► Resignation
► Lay-off
► Demotion
Question No: 51 ( Marks: 1 ) - Please choose one
Which of the following is a part of non-financial compensation?
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► Monthly commission
► Employee autonomy
► Stock option
► Medical allowance
Question No: 52 ( Marks: 1 ) - Please choose one
Hassan, a Pakistani citizen working as a branch manager in Allied Bank
Limited (ABL), Lahorebranch. ABL has its branches in Middle East as well, but
its headquarter is in Karachi. Hassan is a/an:
► Expatriate
► Third-country national
► Home-country national
► Host-country national
Question No: 53 ( Marks: 1 ) - Please choose one
'Nirala Sweets' has recently opened one of its outlets in London. This move has
classified Nirala Sweets as a/an:
► Domestic organization
► International organization
► Multinational organization
► Transnational organization
Question No: 54 ( Marks: 1 ) - Please choose one
Which of the following does not play any significant role in avoiding workplace
accidents?
► Safety trainings to employees
► Increased employee empowerment
► Maintenance of equipments
► Rewards attached with safety measures
Question No: 55 ( Marks: 1 ) - Please choose one
Employee’s inability to complete the assigned tasks within the deadline may
lead to:
► Decline in his salary only
► Increased work burden
► Employee demotion only
► Disciplinary action against him
Question No: 56 ( Marks: 1 ) - Please choose one
JJP Enterprise seeks to attract one of its managers to move to Gawadar to
manage the working of its subsidiary in Gawadar. The firm will likely need to
offer a ________________ in addition to a manager’s base salary.
► Cost-of-living allowance
► Bonus
► Hardship allowance
► Tax equalization adjustment
Question No: 57 ( Marks: 1 ) - Please choose one
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Which of the following relatively tends to earn the highest total compensation
from the parent company?
► Local country nationals
► Host country nationals
► Third country nationals
► Expatriates
Question No: 58 ( Marks: 1 ) - Please choose one
When an individual sets career goals and identifies the means to achieve them, the
process is known as;
► Career Path
► Career Planning
► Career Short Sightedness
► Career Development
Career planning is an ongoing process through which an individual sets career goals and
identifies the means to achieve them.
Question No: 59 ( Marks: 1 ) - Please choose one
A general course of action a person chooses to pursue throughout his or her working life
is known as;
► Job
► Career
► Employment
► Unemployment
Question No: 60 ( Marks: 1 ) - Please choose one
Which of the following is not included in intrinsic rewards?
► Working conditions
► Promotion opportunities
► Salary
► Interesting work
Intrinsic rewards are (e.g., the enjoyment the person gets from accomplishing
challenging tasks), or tangible consequences (e.g., bonuses or merit raises).
Question No: 61 ( Marks: 1 ) - Please choose one
Verbal cautions issued by the HR manager to the employees under the
progressive discipline procedures belong to which offence?
► First offense
► Second offense
► Third offense
► Fourth offense
Question No: 62 ( Marks: 1 ) - Please choose one
Protection from undesirable circumstances and safety come under which stage
of Maslow hierarchy of need?
► First
► Second
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► Third
► Fourth
Safety or security is protection against threat and deprivation.
Question No: 63 ( Marks: 1 ) - Please choose one
Who has presented the theory of Existence Relatedness Growth (ERG)?
► Alderfer
► McGregor
► Edward Thorndike
► McClelland
Question No: 64 ( Marks: 1 ) - Please choose one
Who has divided the Maslow Hierarchy into two basic levels or domains?
► Edward Thorndike
► McClelland
► McGregor
► Herzberg
Question No: 65 ( Marks: 3 )
What will happen when management is unable to create a link between pay
and performance? Just identify the consequences.
Question No: 66 ( Marks: 5 )
What are five factors associated with the success of international
assignments? Is there any one factor which is more important than the others?
Explain.
Question No: 67 ( Marks: 10 )
"Rewards can be used to modify the behaviors of the employees" based on this
statement, discuss in the detail that how rewards affect employee’s behavior?
Question No: 68 ( Marks: 10 )
The purpose of a labor union is to protect workers from being underplayed or
overworked. How unions can effect management of organizations?
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INALTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 2)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following is the main focus of Organizational Behavior?
► Society
► Stockholders
► People at worka
► Union
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is a written statement that represents 'what job holder
is supposed to do'?
► Job analysis
► Job description
► Job specification
► Job evaluation
Question No: 3 ( Marks: 1 ) - Please choose one
Organizations started to think about the welfare of their employees during:
► 1900-10
► 1910-20
► 1920-30
► 1930-40
From 1924-1932 Hawthorne Studies were conducted. and after the completion of that
studies the organizations wer started thinking about this concept
REF: Page No. 14
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following process leads towards the Organization’s strategy?
► Organizing
► Controlling
► Planning
► Leading
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Question No: 5 ( Marks: 1 ) - Please choose one
Jobs are identified & grouped during which of the following managerial
function?
► Planning
► Organizing
► Leading
► Controlling
Question No: 6 ( Marks: 1 ) - Please choose one
Controlling is mandatory to:
► Small & medium enterprises
► Private organizations
► All of the given options
► Large organizations
Question No: 7 ( Marks: 1 ) - Please choose one
Ratio of outputs to inputs is known as:
► Performance
► Effectiveness
► Motivation
► Efficiency
Question No: 8 ( Marks: 1 ) - Please choose one
Strategic managers are responsible for overall:
► Production
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► Planning
► Controling
► Changes
Question No: 9 ( Marks: 1 ) - Please choose one
Organizations shifted from manual to computerized system as a result of:
► Workforce diversity
► Technological advancement
► Stake holder’s involvement
► Globalization
Question No: 10 ( Marks: 1 ) - Please choose one
Formal groups are formed by the ____________.
► Informal structure
► Organizational structure
► Friendly relationship
► Common interest
Question No: 11 ( Marks: 1 ) - Please choose one
On what grounds 'human resource management' with a career development
focus differs from 'human resource management' with a traditional focus?
► It includes thorough job analysis to get JD & JS
► It includes skill analysis prior to assigning jobs
► It uses statistical data to ensure legal obligations
► It focuses on individual's interests and preferences
Question No: 12 ( Marks: 1 ) - Please choose one
If a performance appraisal focuses on an employee’s quality and quantity of
wok, then the performance appraisal is focused on measuring _____.
► Generic dimensions of performance
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► Performance of actual duties
► Employee competency
► Achievement of objectives
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following statement signifies 'Forced distribution' as an appraisal
method?
► Evaluates progress made towards the goal accomplishment
► Assign scale points based on good or poor performance
► Supervisor keeps a log of subordinate’s work-related behavior
► Assign predetermined percentages for particular performance categories
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following could result in a legally questionable appraisal process?
► Conduct job analysis to establish criteria for successful performance
► Base appraisals on subjective supervisory observations
► Administer and score appraisals in a uniform manner
► Use clearly defined job performance dimensions
Question No: 15 ( Marks: 1 ) - Please choose one
'Material wastage has increased to greater extent due to using outdated
machinery'. This issue can be resolved by:
► Train machine operators regarding its operations
► Replacing the existing machinery with the new one
► Using new raw material in production
► No action is required as it is not a noticeable issue
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following strategy is said to be more effective to motivate
contingent workers?
► Facilitate with job security
► Make jobs more appealing
► Develop interest through job rotation
► Provide challenging projects
Question No: 17 ( Marks: 1 ) - Please choose one
How do companies facilitate workforce diversity?
► By encouraging employees to challenge beliefs and values of other employees
► By organizing social activities for organizational people to share experiences
► By reinforcing traditional values within the organization, through organizational
culture
► By relying on external support systems for minority workers
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Question No: 18 ( Marks: 1 ) - Please choose one
'Career counseling' is part of which of the following functions of HRM?
► Compensation & benefits
► Planning & selection
► Training & development
► Maintainence of HRIS
Question No: 19 ( Marks: 1 ) - Please choose one
The extent to which an employment selection test provides consistent results
is known as:
► Reliability
► Dependability
► Consistency
► Trustworthiness
Question No: 20 ( Marks: 1 ) - Please choose one
During which stage of socialization, employees successfully internalize the
organizational norms & beliefs?
► Pre-arrival stage
► Encounter stage
► Metamorphosis stage
► Post-retirement stage
Question No: 21 ( Marks: 1 ) - Please choose one
Organization, where employees are provided with the opportunity to learn on
continuous basis is known as:
► Formal
► Informal
► Bureaucratic
► Learning
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the shift in job position
without any change in salary or grade?
► Promotion
► Transfer
► Demotion
► Resignation
Question No: 23 ( Marks: 1 ) - Please choose one
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Which of the following depicts today's major barrier to career advancement of
the working ladies?
► Top management is usually male oriented
► Lack of educational opportunities for women
► Common perception that woman can never be a better boss
► Difficulty in balancing the work and family life
Question No: 24 ( Marks: 1 ) - Please choose one
'Monoo Textiles' wants to encourage the involvement of women on the upper-
level managerial positions. Which of the following suggestions should Monoo
Textiles consider?
► Offering flexible work schedules
► Providing additional financial benefits
► Awarding seniority status
► Facilitating with career success teams
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is MOST essential for sustainable performance of an
employee?
► Career development opportunities
► Commitment from top management
► Feedback in term of appropriate rewards
► Clearly defined job description
Question No: 26 ( Marks: 1 ) - Please choose one
Which performance appraisal technique lists the traits and a range of
performance?
► Paired comparison
► Management by objective
► Alternation ranking
► Graphic rating scale
Question No: 27 ( Marks: 1 ) - Please choose one
All of the following are advantages of 'critical incident method' for appraising
performance, EXCEPT:
► It provides examples of good performance
► It provides results that are subjective
► It provides examples of poor performance
► It provides incidents tied to performance goals
Question No: 28 ( Marks: 1 ) - Please choose one
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Which of the following is the main reason that lessens the effectiveness of
'Ranking Method' of job evaluation?
► Simplest method among all
► Ranking judgments are subjective
► Limited to small organizations
► Very time consuming & inefficient
Question No: 29 ( Marks: 1 ) - Please choose one
To make the 'Ranking Method' of job evaluation more effective:
► Perform performance appraisals on regular basis
► Train employees prior to appraisals
► Develop high compensation packages
► Clearly define job description initially
Question No: 30 ( Marks: 1 ) - Please choose one
Chenone has provided a commission of 10% of the sales made by Mr. Ahmed
to him in order to recognize his efforts. This practice indicates that the
company is providing:
► Intrinsic reward to recognize employee’s efforts
► Increment due to new government regulation
► Extrinsic reward offered to sustain employee's performance
► Part of fringe benefits to the employee
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is categorized as an indirect payment portion of
employee compensation?
► Wages
► Bonuses
► Commissions
► Insurance
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the given expression is termed as 'equity'?
► Output 1 < Output 2
Input Input
► Output 1 = Output 2
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Input Input
► Output 1 ≤ Output 2
Input Input
► Output 1 > Output 2
Input Input
Question No: 33 ( Marks: 1 ) - Please choose one
For which of the following reason, organizations consider employee benefits
important?
► To attract new blood in the organizations
► To retain the valuable employees
► To create good reputation in the market
► All of the given options
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in time-off benefits?
► On-the-job breaks
► Annual holidays
► Flexi time
► Paid leaves
Question No: 35 ( Marks: 1 ) - Please choose one
Legitimate power includes which of the following?
► Acceptance of authority by organizational members
► Limited ability to reward employees
► Ability to only punish employees
► Limited control of company’s physical resources
Question No: 36 ( Marks: 1 ) - Please choose one
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Under a strong union influence, the union members demanded the salary
increment as per the rate of increase in inflation. As an HR manager what will
be your initial step?
► Rejecting the request as it is unnecessary
► Approving the demand immediately
► Asking union to make a contract
► Arranging negotiation to discuss the issue
Question No: 37 ( Marks: 1 ) - Please choose one
Communication in which information flows from the top of the organizational
management hierarchy to the employees telling them what is the mission and
what are the policies of the organization is known as:
► Diagonal communication
► Horizontal communication
► Upward communication
► Downward communication
Question No: 38 ( Marks: 1 ) - Please choose one
To ensure the effectiveness of safety and health program to whom it must be
communicated?
► Upper management
► Lower management
► Middle management
► All of the given options
Question No: 39 ( Marks: 1 ) - Please choose one
“Employees' appraisal should not be influenced by characteristics like
ethnicity, color, nationality, age & gender.” Which of the following defends the
above statement?
► Rights to privacy
► Labor law
► Employment at will
► Discrimination law
Question No: 40 ( Marks: 1 ) - Please choose one
Ali often gets aggressive on minute things, the counselor indicate his
responses as:
► Short-term physical symptom of stress
► Long-term physical symptom of stress
► Behavioral symptom of stress
► Internal symptom of stress
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Question No: 41 ( Marks: 1 ) - Please choose one
Assessing an employee’s probable success in handling a foreign transfer and
the best predictor of future success is proved to be:
► Job competence
► Past international travel
► Language skills
► Extraversion
Question No: 42 ( Marks: 1 ) - Please choose one
‘Unilever’ comes under which of the following categories while conducting its
business globally?
► Domestic
► International
► Multinational
► Transnational
Question No: 43 ( Marks: 1 ) - Please choose one
Usually it is observed that after becoming the team’s captain the player’s own
performance declines. What could be the reason behind it?
► Unable to handle extra pressure
► Absence of task related knowledge
► Lack of high energy level
► Imposed on a team by management
Question No: 44 ( Marks: 1 ) - Please choose one
Ali is aware of all the possible sales trends prevailing in the market, he is said
to be a successful leader because:
► He is intelligent enough to anticipate
► He is quite self confident
► He has dominance over others
► He possesses in depth task related knowledge
Question No: 45 ( Marks: 1 ) - Please choose one
Hamid immediately left the organization for personal reasons during the office
hours without informing his manager. Manager should take notice of it
because:
► It is his responsibility to remain informed about employees’ problems
► It is a disciplinary problem that requires immediate action
► It is about assigning Hamid’s work to some other employee before leaving
► It is his responsibility to keep record of enter & exit of employees during office
hours
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Question No: 46 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following can be an alternative decision to employee termination?
► Demotion
► Retirement
► Resignation
► Lay-off
Question No: 48 ( Marks: 1 ) - Please choose one
“We just do the work for which we are being paid for”, employees’ such
perception is a great:
► Success of performance appraisal
► Advantage of conducted job analysis
► Hindrance for employee participation
► Impact of legally imposed rules
Question No: 49 ( Marks: 1 ) - Please choose one
Which of the following term best represents the individuals who have interests
in an organization and are influenced by it?
► Workforce
► Stakeholders
► Customers
► Stockholders
Question No: 50 ( Marks: 1 ) - Please choose one
If in a country women advocates are not encouraged to be appointed as high
court judges; which of the following constraint applies in this situation?
► Grievance practices
► Equal employment opportunity
► Glass ceiling effect
► Reverse discrimination
Question No: 51 ( Marks: 1 ) - Please choose one
Read carefully the following section of job advertisement.
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a. “Management, both technical & administrative affairs.
b. Promotion of marine R&D activities for the purpose of
protection/preservation of marine environment.
c. Exploration & management of marine research & development
within the marine zone of Pakistan."
This section of job advertisement represents which of the following term?
► Job analysis
► Job description
► Job specification
► Job summary
Question No: 52 ( Marks: 1 ) - Please choose one
Expertise in a particular field/area helps leaders in:
► Building their power to influence followers
► Increasing their referent power to influence others
► Enhancing their political network
► Creating upward communication channel
Question No: 53 ( Marks: 1 ) - Please choose one
Which of the following term is used to represent the employees’
disappointment with their management & employers?
► Arbitration
► Mediation
► Boycott
► Grievance
Question No: 54 ( Marks: 1 ) - Please choose one
Which one among the following statements, depicts 'Permissible bargaining'?
► Issues not necessarily to be bargained
► Issues that have no legal standing
► Legal issues necessary to resolve
► Essential employees related issues
Question No: 55 ( Marks: 1 ) - Please choose one
According to which of the following legal obligation employers are bound to
give 60 days notice prior to plant closing or major layoffs?
► Due process by an employer
► Union recommendations
► Statutory right of employees
► Employer itself
Question No: 56 ( Marks: 1 ) - Please choose one
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A firm that recognizes the critical importance of continuous performance-related
training and development and takes appropriate action is known as;
► Closed Organization
► Dynamic Organization
► Learning Organization
► Multi-directional Organization
Question No: 57 ( Marks: 1 ) - Please choose one
Which of the following involves moving employees to various positions in organization in
an effort to expand their skills, knowledge and abilities?
► Job Specification
► Job Clarification
► Job Rotation
► Job Enrichment
Question No: 58 ( Marks: 1 ) - Please choose one
If Mr. Salman can dismiss, suspend, or demote any of his subordinate, which
type of power Mr. Salman possess?
► Referent
► Reward
► Legitimate
► Coercive
Question No: 59 ( Marks: 1 ) - Please choose one
Which of the following situation is a most appropriate to solve problem?
► Win/lose
► Lose/lose
► Win/win
► All are appropriate
Question No: 60 ( Marks: 1 ) - Please choose one
Collective-bargaining process can’t be completed with out negotiations. What
do management and union ensure?
► That conflict is contained within manageable boundaries
► Agreement between all parties sould not be involved
► That conflict is always resolved by force
► It achieves a set of lasting agreements
Question No: 61 ( Marks: 1 ) - Please choose one
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Protection from undesirable circumstances and safety come under which stage
of Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 62 ( Marks: 1 ) - Please choose one
Love, affection, friendship and belongingness come under which stage of
Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 63 ( Marks: 1 ) - Please choose one
Independence, achievement, freedom, status, recognition, and self-esteem
come under which stage of Maslow hierarchy of need?
► First
► Second
► Third
► Fourth
Question No: 64 ( Marks: 1 ) - Please choose one
McClelland has presented a theory in which he has explained the association of
three elements. Which of the following combination is true?
► Affiliation, Power, and Achievement
► Affiliation, Personality, and Achievement
► Affection, Power, and Achievement
► Affiliation, Personality, and Association
Question No: 65 ( Marks: 3 )
Identify the main activities of a career planning workshop.
Question No: 66 ( Marks: 5 )
How an organization can create smoke-free environment for its employees?
Question No: 67 ( Marks: 10 )
How an organization conduct the collective bargaining process?
Question No: 68 ( Marks: 10 )
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Explain various pay-for-performance plans? Also identify that plan in which
organization has to face risk for employees, limited effect on productivity,
and long-run financial difficulties.
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MGT501- Human Resource Management
Fall 2009 Mid Term
MGT501- Human Resource Management (Session - 5)
Visit this group
Question No: 1 ( Marks: 1 ) - Please choose one
Organizational Behavior is a study of investigating the impact of:
► Employees' behavior in an organization
► Societal behavior on an organization
► Country's culture on an organization
► Country's economy on an organization
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following term is used to identify, "what the job holder does"? "how it is
done"? & "why it is done"?
► Job specification
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► Job evaluation
► Job description
► Job title
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following term is used to identify the physical & mental skills, required to
perform by an individual within a particular position in an organization?
► Job title
► Job specification
► Job description
► Job evaluation
Question No: 4 ( Marks: 1 ) - Please choose one
Jobs are compensated on the basis of:
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► Job analysis
► Job specification
► Job worth
► Job description
Question No: 5 ( Marks: 1 ) - Please choose one
_______________ is the main source of innovations.
► Upgraded technology
► Human mind
► Competitors' pressure
► Research & Development
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Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following HR function is the basic element of recruitment?
► Attract the job applicants for the particular post
► Select the best one among all applicants
► Train the people as per organizational requirements
► Fire the non-performing employees
Question No: 7 ( Marks: 1 ) - Please choose one
“A person is known by the company he/she keeps”; is well described by which of the
term?
► Prejudice
► Stereotype
► Introversion
► Extroversion
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Question No: 8 ( Marks: 1 ) - Please choose one
Terms "Interpersonal skills" and "Human skills" are used for:
► Two different skills
► Different managerial skills
► Operational skills
► Same managerial skills
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following abilities are categorized as the Technical skill of an individual?
► Judgment & creativity
► Analysis & communication
► Knowledge & proficiency
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► Innovation & advancement
Question No: 10 ( Marks: 1 ) - Please choose one
The intellectual & mechanical process used by an organization to transform inputs into
outputs is termed as:
► Task
► People
► Structure
► Technology
Question No: 11 ( Marks: 1 ) - Please choose one
Under which of the following authority, an HR manager took the decision to provide
training to its employees regarding the operations of newly installed machine?
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► Staff
► Functional
► Line
► Implied
Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the benefit of making teams?
► Every member is mutually accountable within a team
► Teams enable organizations to better utilize employees' talents
► Teams create trust and a collaborative culture
► Teams always perform better than individuals in all situations
Question No: 13 ( Marks: 1 ) - Please choose one
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Which one of the following is NOT the characteristic of a Virtual Team?
► Lack of nonverbal signals
► Limited social contact
► Increased social relationship
► Ability to overcome time and space constraints
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following functions of HRM deals with 'Collective Bargaining'?
► Staffing
► Forcasting
► Employee-assistance management
► Employee-relations management
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Question No: 15 ( Marks: 1 ) - Please choose one
'There is no need to make any new appointment'; therefore, the organization has
transfered Mr. Azam to another branch. This step of the organization is taken to:
► Increase the labor supply than demand
► Maintain the balance of labor supply and demand
► Decrease the labor supply than demand
► Devastate the balance of labor supply and demand
Question No: 16 ( Marks: 1 ) - Please choose one
A test conducted to ensure the biological fitness of an individual by identifying the
presence of any inherited diseases like diabetese, heart diseases, neurological disorders
etc, is termed as:
► Hereditary testing
► Gene testing
► Instinct testing
► Genetic testing
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the given employment testing approach requires individuals to perform
activities similar to those they might encounter in an actual job?
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► In-basket technique
► Role playing
► Interview simulations
► Case study
Question No: 18 ( Marks: 1 ) - Please choose one
According to which of the following interview type, several applicants are being
interviewed by one or more company representatives?
► One-to-one interview
► Panel interview
► Group interview
► Stress interview
Question No: 19 ( Marks: 1 ) - Please choose one
'Material wastage has increased to greater extent due to using outdated machinery'. This
issue can be resolved by:
► Train machine operators regarding its operations
► Replacing the existing machinery with the new one
► Using new raw material in production
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► No action is required as it is not a noticeable issue
Question No: 20 ( Marks: 1 ) - Please choose one
Previous company records & customer satisfaction surveys may serve as a source for:
► Cultivating learning culture within the organization
► Determining deficiencies that require training
► Developing career development plans for employees
► Identifying training outcomes through evaluation
Question No: 21 ( Marks: 1 ) - Please choose one
Evaluation of training program is conducted:
► At the initial stage while design a training
► Prior to need assessment phase
► Parallel to design a training content
► At the last stage of training
Question No: 22 ( Marks: 1 ) - Please choose one
HR managers play vital role in:
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► Setting production targets
► Formulating strategies
► Publishing financial statements
► Preparing reports for shareholders
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following are the groups of social nature that are formed around friendship
and common interests?
► Formal
► Structured
► Informal
► Unstructured
Question No: 24 ( Marks: 1 ) - Please choose one
Initially the personnel department was only involved in:
► Recruitment & selection
► Compensation & benefits
► Training & development
► Scheduling vacations
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Question No: 25 ( Marks: 1 ) - Please choose one
'Career counseling' is part of which of the following functions of HRM?
► Compensation & benefits
► Planning & selection
► Training & development
► Maintainence of HRIS
Question No: 26 ( Marks: 1 ) - Please choose one
'Fair employment legislation' is applicable to which of the following?
► Collective bargaining
► Planning & selection
► Training & development
► Grapevine network
Question No: 27 ( Marks: 1 ) - Please choose one
Which one of the following is NOT included in 'Training and Development'?
► Orientation
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► Career development
► Employee education
► Recruitment
Question No: 28 ( Marks: 1 ) - Please choose one
Jamal Enterprises' top management refused to consider its female marketing manager
for the post of Vice President. This action of the company is representing which of the
following?
► Gender discrimination
► Legal consideration
► Reverse discrimination
► Glass ceiling effect
Question No: 29 ( Marks: 1 ) - Please choose one
The process of discovering potential candidates for actual or anticipated organizational
vacancies is known as:
► HR planning
► Job analysis
► Recruitment
► Selection
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Question No: 30 ( Marks: 1 ) - Please choose one
The hiring process comprises which of the following steps?
► Selection, Recruitment & performance appraisals
► Recruitment, Selection & Socialization
► Selection, Orientation & Development
► Job analysis, Selection & Training
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following defines the process of 'Recruitment'?
► Forecasting the demand of human resources
► Forecasting the supply of human resources
► Discovering potential job candidates for a particular position
► Making a “hire” or “no hire” decisions
Question No: 32 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of individuals in
the applicant pool is often expressed as:
► Application ratio
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► Recruitment ratio
► Selection ratio
► Employment ratio
Question No: 33 ( Marks: 1 ) - Please choose one
The extent to which an employment selection test provides consistent results is known
as:
► Reliability
► Dependability
► Consistency
► Trustworthiness
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following test indicates the person’s inclination towards a particular
occupation that provides satisfaction to that individual?
► Vocational interest test
► Cognitive aptitude test
► Personality test
► Psychomotor abilities test
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Question No: 35 ( Marks: 1 ) - Please choose one
All of the following areas are covered in an employee orientation program, EXCEPT:
► Organizational history
► Employee benefits
► Organizational issues
► Organizational politics
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following term reflects the process of preparing organizational people
according to the future needs?
► Learning
► Training
► Development
► Need analysis
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following term best represents the individuals who have interests in an
organization and are influenced by it?
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► Workforce
► Stakeholders
► Customers
► Stockholders
Question No: 38 ( Marks: 1 ) - Please choose one
Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel
with the required speed. Due to this reason management has forcefully retired him &
appointed a new person to replace him, the company is said to be indulged in:
► Rightsizing
► Affirmative action
► Downsizing
► Discrimination
Question No: 39 ( Marks: 1 ) - Please choose one
“Self-motivated & result oriented individuals with sound knowledge of combined cycle
gas turbine power plant operations and practical experience of mechanical, electrical and
I&C maintenance of plant.”
This section of job advertisement represents which of the given term?
► Job analysis
► Job description
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► Job specification
► Job evaluation
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following statement represents "effectiveness"?
► Achieve most output in less time
► Achieve mass production
► Achieve most output with least input
► Achieve organizational goals
Question No: 41 ( Marks: 10 )
How hesitation among newly hired employees can be eliminated through socialization
within an organization?
Socialization: In order to reduce the anxiety that new employees may experience,
attempts should be made
to integrate the person into the informal organization.
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HRM department can conduct the orientation in order to socialize
the newly hired employees with the working environment of the organization. HRM plays
a major role in new employee orientation-the role of coordination, which ensures that
the
appropriate components are in place. In addition HRM also serves as a participant in
program. As job offers are made and accepted, HRM should instruct the new employee
when to report to work. However, before the employee formally arrives, HRM must be
prepared to handle some of the more routine needs of these individuals.
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MIDTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 5)
Time: 60 min
Marks: 50
Question No: 1 ( Marks: 1 ) - Please choose one
Organizational Behavior is a study of investigating the impact of:
► Employees' behavior in an organization
► Societal behavior on an organization
► Country's culture on an organization
► Country's economy on an organization
Question No: 2 ( Marks: 1 ) - Please choose one
With the emergence of Information Technology (IT), organizations are needed
to perform which of the following activity in response to this new technological
trend?
► Job evaluation
► Job specification
► Job description
► Job analysis
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is said to be the main focus of Organization Behavior?
► How to become more effective in society
► How to best utilize human resource
► How to become environmental friendly
► How to become a market leader
Question No: 4 ( Marks: 1 ) - Please choose one
'Job specification' is said to be an outcome of which of the given term?
► Job analysis
► Job title
► Job evaluation
► Job worth
Question No: 5 ( Marks: 1 ) - Please choose one
Jobs are compensated on the basis of:
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► Job analysis
► Job specification
► Job worth
► Job description
Question No: 6 ( Marks: 1 ) - Please choose one
Technically HRIS is a/an:
► System software
► System hardware
► Database system
► Operating system
Question No: 7 ( Marks: 1 ) - Please choose one
HRIS is used to facilitate the decisions related to:
► Overall organization
► Employment planning
► Sales forecasting
► Resource allocation
Question No: 8 ( Marks: 1 ) - Please choose one
As a result of which of the following activity, HRIS is gaining popularity day by
day?
► Generating organizational reports
► Managing resources effectively
► Retrieving timely information
► Handling bundles of data
Question No: 9 ( Marks: 1 ) - Please choose one
HR department maintains _______________ records.
► Employee
► Sales
► Production
► Inventory
Question No: 10 ( Marks: 1 ) - Please choose one
Why organizational goals should be measurable?
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► Ensure goal ambiguity
► Ensure goal attainment
► Put high effort
► Encourage employee participation
Question No: 11 ( Marks: 1 ) - Please choose one
_______________ is the main source of innovations.
► Upgraded technology
► Human mind
► Competitors' pressure
► Research & Development
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following emerged when individuals realized the strength they
could gain by joining together to negotiate with employers?
► Trade unions
► Human relation movement
► Employment legislations
► None of the given options
Question No: 13 ( Marks: 1 ) - Please choose one
Who is responsible to take corrective actions in response to unforeseen
problems?
► Liaison
► Disturbance-handler
► Figurehead
► Spokesperson
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following role a manager performs as a Resource allocator?
► Interpersonal role
► Decisional role
► Informational role
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► Supportive role
Question No: 15 ( Marks: 1 ) - Please choose one
Under which of the following role, manager discusses issues and bargains with
other units to gain advantages for their own unit?
► Negotiator
► Spokesperson
► Disseminator
► Entrepreneur
Question No: 16 ( Marks: 1 ) - Please choose one
Organization is said to be an open system, because:
► It operates within an environment
► It operates in isolation
► Its activities are random
► Its activities are independent
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following approach emphasizes the effect of psychological &
social factors on employees’ performance?
► Scientific approach
► Rational approach
► Human relations approach
► Systematic approach
Question No: 18 ( Marks: 1 ) - Please choose one
How often HR planning process is implemented within an organization?
► Continuously
► Annually
► Bi-annually
► Quarterly
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Question No: 19 ( Marks: 1 ) - Please choose one
The best hiring occurs when the goals of which of the following should
consistent to each other?
► HR managers, Finance managers
► Head office, Branch
► Organization, Individual
► Lower managers, Top managers
Question No: 20 ( Marks: 1 ) - Please choose one
Why organizations provide attractive salaries, fringe benefits, career
development opportunities and respect to their employees?
► To retain valuable human resource
► To be the market leader in the future
► To attract more and more people
► To enforce government regulations
Question No: 21 ( Marks: 1 ) - Please choose one
An organization posts advertisement in the news paper as:
“Approximate Gross salary is Rs. 24,000/ per month. In addition to above
salary the candidate on appointment will also be entitled for other attractive
benefits/facilities like pick and drop, indoor medical facility, housing subsidy
etc”.
This represents:
► The organization’s policy for attracting more potential candidates
► The organization is creating its positive image in the market
► The organization is clearly defining the job position
► The organization’s policy to retain valuable employees
Question No: 22 ( Marks: 1 ) - Please choose one
A test conducted to ensure the biological fitness of an individual by identifying
the presence of any inherited diseases like diabetese, heart diseases,
neurological disorders etc, is termed as:
► Hereditary testing
► Gene testing
► Instinct testing
► Genetic testing
Question No: 23 ( Marks: 1 ) - Please choose one
A practice used by different companies to reduce costs by transferring portions
of work to outside provider rather than completing it internally is termed as:
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► Planning
► Decentralization
► Restructuring
► Outsourcing
Question No: 24 ( Marks: 1 ) - Please choose one
People within a group who initiate the work, give new ideas and also collect
information about the task, are actually performing:
► Information collector roles
► Task oriented roles
► Relationship oriented roles
► Individual roles
Question No: 25 ( Marks: 1 ) - Please choose one
Organizations started emphasizing on making rules and regulations during:
► Mechanistic period
► Legalistic period
► Catalytic period
► Strategic period
Question No: 26 ( Marks: 1 ) - Please choose one
'Career counseling' is part of which of the following functions of HRM?
► Compensation & benefits
► Planning & selection
► Training & development
► Maintainence of HRIS
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following force makes an individual eligible to make decisions,
give orders & directing work activities of others?
► Power
► Influence
► Authority
► Command
Question No: 28 ( Marks: 1 ) - Please choose one
SWOT Analysis is a tool for:
► Determining the mission
► Dividing missons into goals
► Scanning the environment
► Monitoring frequent performances
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Question No: 29 ( Marks: 1 ) - Please choose one
What comes prior to environmental scanning of an organization?
► Determining organizational mission
► Monitoring the action plans
► Developing budgets for plans
► None of the given options
Question No: 30 ( Marks: 1 ) - Please choose one
What measure should be needed to ensure effective recruitment?
► Keep pool of large size to get best out of it
► Address personnel needs of applicants
► Meet economies of scale for an organization
► Clearly understand organizational goals
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is a process of attracting individuals on timely basis, in
sufficient numbers and with appropriate qualifications, to apply for jobs with
an organization?
► Selection
► Recruitment
► Staffing
► Enrollment
Question No: 32 ( Marks: 1 ) - Please choose one
The extent to which an employment selection test provides consistent results
is known as:
► Reliability
► Dependability
► Consistency
► Trustworthiness
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following test can best evaluate the routine production activities
of job that require coordination & physical strength?
► Cognitive aptitude test
► Job knowledge test
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► Vocational interest test
► Psychomotor abilities test
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following test indicates the person’s inclination towards a
particular occupation that provides satisfaction to that individual?
► Vocational interest test
► Cognitive aptitude test
► Personality test
► Psychomotor abilities test
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following source can be used to ensure the authentication of the
information provided by the job applicant?
► Reference check
► Criminal record
► Application form
► Credit history
Question No: 36 ( Marks: 1 ) - Please choose one
Background investigations and reference checks are considered to verify
candidate’s _____________ .
► Age
► Marital status
► Credentials
► Gender
Question No: 37 ( Marks: 1 ) - Please choose one
Non-Muslims are not allowed to enter the territory of Mekkah & Madina, due to
this restriction, McDonalds made local hiring for its subsidiaries in these
regions. Which hiring approach they have adopted in response to this
limitation?
► Parent-country national
► Host-country national
► Third-country national
► Headquarter national
Question No: 38 ( Marks: 1 ) - Please choose one
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Decision regarding the delivery medium for training is made prior to which of
the following step?
► Evaluating the training program
► Designing the contents of training to be delivered
► Identifying whether the training is required or not
► Conducting need assessment to identify issues
Question No: 39 ( Marks: 1 ) - Please choose one
HRM is said to be effective when _________________ is achieved.
► Minimization of wastage
► Cohesive work environment
► Customer satisfaction
► Large market share
Question No: 40 ( Marks: 1 ) - Please choose one
"Effectiveness" is represented by:
► Doing things before time
► Doing right things right
► Doing things in minimum time
► Doing things with minimum resources
Question No: 41 ( Marks: 10 )
What measures can be taken by the employer to prevent negligent hiring?
Explain in detail.
Answer:-
Tips on How to Avoid Negligent Hiring Lawsuits
In these tough economic times companies may be thinking about saving time and
money by cutting back on their employee screening programs. This would be a big
mistake! If you hire a dangerous or unfit person without doing proper “due diligence”
and harm occurs, you are opening yourself up to a negligent hiring lawsuit.
Here are several tips to help you avoid a negligent hiring lawsuit :
1. Create a Program
Create an employee screening program for your company. This program should
document employee screening policies and procedures for each position in the
organization.
2. Train to Ensure Hiring Managers Follow the Program
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Train all hiring managers on the employee screening policies and procedures. Document
this training.
3. Audit Employee Screening Program
Create an audit procedure to make sure the employee screening program is being
followed throughout the organization. Document this procedure.
4. Ensure FCRA Compliance
If you are using a third party employee screening service make sure they are in
compliance with the Fair Credit Reporting Act (FCRA).
(OR)
Answer 2:
There are quite a few different measures that can be taken to ensure that a firm hires
the best possible candidates for open positions. I suggest using Google to search for
"best hiring practices."
Here are a few such practices:
• Write a good job description that will attract the kinds of candidates you need.
• Have professionals from the relevant department (rather than from HR) have the most
contact with the candidate.
• Give the candidate as much information about your firm as possible before the job
interview. This allows the candidate to talk more knowledgably and relevantly about
your firm and his/her fit with your needs.
• Interview in a way that lets your candidates show their skills instead of just talking
about them.
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MIDTERM EXAMINATION
Fall 2009
MGT501- Human Resource Management (Session - 2)
Time: 60 min
Marks: 50
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following structure is formed to facilitate the work flow for goals
achievement?
► Society
► Organization
► Union
► Government
Question No: 2 ( Marks: 1 ) - Please choose one
Impact of individuals' behavior within an organization is studied under:
►Organizational culture
►Organizational norms
► Organizational behavior
► Organizational rules
Question No: 3 ( Marks: 1 ) - Please choose one
The three most important job-related attitudes are:
►Job involvement, organizational commitment and job enrichment
►Job satisfaction, job orientation and organizational commitment
► Job satisfaction, job involvement and organizational commitment
►Job satisfaction, job enlargement and organizational behavior
Question No: 4 ( Marks: 1 ) - Please choose one
What could be the reason behind linking HRM with the strategic goals &
objectives of an organization?
►Promote centralization
►Foster innovation & flexibility
►Support bureaucratic culture
►Develop rigid policies
Question No: 5 ( Marks: 1 ) - Please choose one
HR department became the main force behind all changes during:
► Mechanistic period
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►Catalytic period
►Organistic period
►Strategic period
Question No: 6 ( Marks: 1 ) - Please choose one
While developing laws, management should be able to:
►Implement laws by force
►Modify as per requirement
►Defend their decisions
►Easily convey among employees
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following Management functions are applicable w.r.t HRM?
►Planning, organizing, leading & controlling
►Planning & organizing only
►Leading & controlling only
►None of the management functions applied
Question No: 8 ( Marks: 1 ) - Please choose one
Reactive approach to overcome the influence of discriminatory practices
occurred in the past is referred as:
►Equal employment opportunity
► Affirmative action
►HR planning
►Litigation process
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Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following recruitment method provides a platform to multiple
employers to attract large number of applicants?
► Job offer
► Job fair
► Job festival
► Job listing
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Question No: 10 ( Marks: 1 ) - Please choose one
In order to promote unbiased management, organizations should develop:
► Powerful union
► Legal compliance
► Strategic alliances
► Stakeholder influence
Question No: 11 ( Marks: 1 ) - Please choose one
Good judgment, creativity, and the ability to see the big picture are the
abilities of managers having:
► Technical skills
► Interpersonal skills
► Conceptual skills
► Practical skills
Question No: 12 ( Marks: 1 ) - Please choose one
How many levels of management are in a traditional organization?
►4
►5
►3
►8
Question No: 13 ( Marks: 1 ) - Please choose one
Who is responsible to take corrective actions in response to unforeseen
problems?
► Liaison
► Disturbance-handler
► Figurehead
► Spokesperson
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Question No: 14 ( Marks: 1 ) - Please choose one
Under which of the following role, manager discusses issues and bargains with
other units to gain advantages for their own unit?
► Negotiator
► Spokesperson
► Disseminator
► Entrepreneur
Question No: 15 ( Marks: 1 ) - Please choose one
Unilever is serving all around the world with its diversified products, it is said
to be practicing:
► Technological advancements
► Rapid changes
► Stakeholders' management
► Business globalization
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following managers assist the line managers by providing them
advices while taking major decisions?
► Staff
► Functional
► First-line
► Operational
Question No: 17 ( Marks: 1 ) - Please choose one
___________ team has control over its work pace, determination of work
assignments and operate without a manager.
► Problem identification
► Self-managed
► Virtual
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► Cross-functional
Question No: 18 ( Marks: 1 ) - Please choose one
A __________ is defined as two or more interacting and interdependent
individuals who come together to achieve particular objectives.
► Department
► Group
► Organization
► All of the given options
Question No: 19 ( Marks: 1 ) - Please choose one
"People working in your organization are more than the actual requirements".
Which one of the following strategy you prefer to solve this problem?
► Recruitment
► Training
► Layoff
► Merger
Question No: 20 ( Marks: 1 ) - Please choose one
"People working in your organization are less than the actual requirements".
Which of the following strategy you prefer to solve this problem?
► Downsizing
► Transfers
► Demotions
► Recruiting
Question No: 21 ( Marks: 1 ) - Please choose one
'There is no need to make any new appointment'; therefore, the organization
has transfered Mr. Azam to another branch. This step of the organization is
taken to:
► Increase the labor supply than demand
► Maintain the balance of labor supply and demand
► Decrease the labor supply than demand
► Devastate the balance of labor supply and demand
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Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following represents the basic goal of the recruitment?
► Communicate job opening positions clearly
► Attract maximum number of applicants
► Self select out the candidates to save time and money
► Attract the qualified candidates & not the unqualified ones
Question No: 23 ( Marks: 1 ) - Please choose one
The best hiring occurs when the goals of which of the following should
consistent to each other?
► HR managers, Finance managers
► Head office, Branch
► Organization, Individual
► Lower managers, Top managers
Question No: 24 ( Marks: 1 ) - Please choose one
While recruiting globally, organizations have to:
► View applicants as “commodities”
► First define the relevant labor market
► View applicants as “customers”
► Ensure EEO & QWL as per local labor laws
Question No: 25 ( Marks: 1 ) - Please choose one
Previous company records & customer satisfaction surveys may serve as a
source for:
► Cultivating learning culture within the organization
► Determining deficiencies that require training
► Developing career development plans for employees
► Identifying training outcomes through evaluation
Question No: 26 ( Marks: 1 ) - Please choose one
A practice used by different companies to reduce costs by transferring portions
of work to outside provider rather than completing it internally is termed as:
► Planning
► Decentralization
► Restructuring
► Outsourcing
Question No: 27 ( Marks: 1 ) - Please choose one
To encourage and authorize workers to take initiatives to reduce costs,
improve operations, product quality and customer service is known as:
► Authority
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► Decentralization
► Empowerment
► Centralization
Question No: 28 ( Marks: 1 ) - Please choose one
Cost of human resource increases considerably due to which of the following?
► Cost of production
► Rate of absenteeism
► Complicated technology
► Outdated equipment
Question No: 29 ( Marks: 1 ) - Please choose one
To increase the group cohesiveness managers have to:
► Forcefully apply rules & policies
► Increase competition with other groups
► Encourage mutual participation
► Nurture politics within the groups
Question No: 30 ( Marks: 1 ) - Please choose one
Initially the personnel department was only involved in:
► Recruitment & selection
► Compensation & benefits
► Training & development
► Scheduling vacations
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following managers are refered as service providers?
► Line
► Staff
► Functional
► Operational
Question No: 32 ( Marks: 1 ) - Please choose one
While conducting job analysis the 'Observation Method' is useful when:
► Job requires more intellectual skills to complete
► Job is repetitive in nature
► Job is market oriented and requires more data
► Job consists of observable physical activity
Question No: 33 ( Marks: 1 ) - Please choose one
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Which of the following term is used for choosing the individual that is best
suited to a particular position and to the organization from a group of potential
applicants?
► Recruitment
► Selection
► Staffing
► Enrollment
Question No: 34 ( Marks: 1 ) - Please choose one
The number of people hired for a particular job compared to the number of
individuals in the applicant pool is often expressed as:
► Application ratio
► Recruitment ratio
► Selection ratio
► Employment ratio
Question No: 35 ( Marks: 1 ) - Please choose one
Which selection tool is considered least by HR managers while hiring an
individual?
► Candidate interviews
► Reference letters
► Application blanks
► Academic records
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following department is responsible for the socialization of new
employees?
► Human Resource Department
► Accounts Department
► Marketing Department
► Administration Department
Question No: 37 ( Marks: 1 ) - Please choose one
Organization, where employees are provided with the opportunity to learn on
continuous basis is known as:
► Formal
► Informal
► Bureaucratic
► Learning
Question No: 38 ( Marks: 1 ) - Please choose one
Paperless organizations are the organizations which are:
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► Using computer terminal only
► Maintaining manual filling systems only
► Shifting from manual to computerized databases
► None of the given options
Question No: 39 ( Marks: 1 ) - Please choose one
The analysis conducted by an organization to investigate the composition of a
community from where organization recruits its workforce, facilitates:
► Legal compliance
► Equal employment opportunity
► Civil rights
► Affirmative action
Question No: 40 ( Marks: 1 ) - Please choose one
'Cognitive component' of an attitude represents which of the following
individual's activity?
► Thinking
► Feeling
► Doing
► Performing
Question No: 41 ( Marks: 10 )
Identify the commonly occurred mistakes an interviewer can commit while
doing employment interviews. Also suggest the recommendations to overcome
those interview mistakes.
Answer:-
Below are some of the common mistakes interviewer commit while doing employment
interviews with the recommendations to avoid them:
1. Snap Judgments: This is where an interviewer jumps to a conclusion in the
first few minutes of the interview. This can be a positive impression or a negative
one about the applicant.
Recommendation:
Use a structured interview is one way of help avoid this
Properly train the interviewers.
2. Candidate Order: when an adequate candidate is followed by an
extraordinary or poor applicant. In this case the interviewer will be less satisfied or
more than happy.
Recommendation:
This can be countered through interviewer training, allowing time b/w interviews
and structured interviews.
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3. Influence of NON-VERBAL behavior: candidates who exhibit strong non-
verbal behavior such as eye contact and talkative are precieved as suitable
applicant.
Recommendation:
Interviewer trainng
Structured interviews
4. Poor knowledge of Job: when interviewers don’t have good understanding
of job requirements they don’t make good selections.
Recommendation:
All interviewers have to clearly understand what is the requirement of job and for
technical interviews, it is good to have a technical resource in the interviewing
panel.
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MGT501- Human Resource Management
Fall 2009 Mid Term
MGT501- Human Resource Management (Session - 1)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following defines the levels of authority to perform the assigned
tasks?
► Labor union
► Competitor's threat
► Organizational structure
► Pressure group
Question No: 2 ( Marks: 1 ) - Please choose one
The actions of people at work place are studied under which of the following
discipline?
► Psychology
► Organizational behavior
► Sociology
► Anthropology
Question No: 3 ( Marks: 1 ) - Please choose one
Job specification is a statement that represents:
► Required skills
► Specific qualification
► Personality traits
► All of the given options
Question No: 4 ( Marks: 1 ) - Please choose one
'Job specification' is said to be an outcome of which of the given term?
► Job analysis
► Job title
► Job evaluation
► Job worth
Question No: 5 ( Marks: 1 ) - Please choose one
Jobs are compensated on the basis of:
► Job analysis
► Job specification
► Job worth
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► Job description
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following is served as criteria for declaring a particular job as
worth-full?
► Physical motion
► Significance of task
► Mental stress
► Long working hours
Question No: 7 ( Marks: 1 ) - Please choose one
The thorough & detailed study regarding jobs within an organization is termed
as:
► Job analysis
► Job description
► Job specification
► Job evaluation
Question No: 8 ( Marks: 1 ) - Please choose one
The three most important job-related attitudes are:
► Job involvement, organizational commitment and job enrichment
► Job satisfaction, job orientation and organizational commitment
► Job satisfaction, job involvement and organizational commitment
► Job satisfaction, job enlargement and organizational behavior
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following term describes the unique combination of psychological
traits that describes a person’s behaviors?
► Perception
► Personality
► Attitude
► Ability
Question No: 10 ( Marks: 1 ) - Please choose one
Successful managers are:
► Efficient & effective
► Goal achievers
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► Strict to employees
► Policy makers
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is an online recruitment method engaged in by a single
employer or group of employers to attract a large number of applicants?
► Job fairs
► Recent grads
► Internship programs
► Recruiting sites
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the given statement reflects the Relationship between HRM &
Management?
► Both are same
► Management is one aspect of HRM
► HRM is one aspect of Management
► No relationship exists
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following HR function is the basic element of recruitment?
► Attract the job applicants for the particular post
► Select the best one among all applicants
► Train the people as per organizational requirements
► Fire the non-performing employees
Question No: 14 ( Marks: 1 ) - Please choose one
Entrepreneurs are said to perform the:
► Interpersonal role
► Informational role
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► Supportive role
► Decisional role
Question No: 15 ( Marks: 1 ) - Please choose one
The intellectual & mechanical process used by an organization to transform
inputs into outputs is termed as:
► Task
► People
► Structure
► Technology
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following approach emphasizes the effect of psychological &
social factors on employees’ performance?
► Scientific approach
► Rational approach
► Human relations approach
► Systematic approach
Question No: 17 ( Marks: 1 ) - Please choose one
Under which of the following authority, an HR manager took the decision to
provide training to its employees regarding the operations of newly installed
machine?
► Staff
► Functional
► Line
► Implied
Question No: 18 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the advantage of Workforce Diversity?
► Increased creativity and flexibility
► Decreased problem-solving skills
► Multiple perspectives
► Greater openness to new ideas
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Question No: 19 ( Marks: 1 ) - Please choose one
The best hiring occurs when the goals of which of the following should
consistent to each other?
► HR managers, Finance managers
► Head office, Branch
► Organization, Individual
► Lower managers, Top managers
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following method includes the exchange of information between
organizational member & the applicant through a goal-oriented conversation?
► Counseling simulations
► Vocational interest test
► Role playing
► Employment interview
Question No: 21 ( Marks: 1 ) - Please choose one
The process by which people acquire skills & abilities required to perform jobs
at hand, is known as:
► Learning
► Training
► Development
► Need analysis
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following department is responsible for handling safety & health
issues of employees?
► HR department
► Procurement department
► Finance department
► Marketing department
Question No: 23 ( Marks: 1 ) - Please choose one
Organizations started giving more focus on the quality of work life (QWL)
during:
► 1960-70
► 1970-80
► 1980-90
► 1990-2000
Question No: 24 ( Marks: 1 ) - Please choose one
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Which of the following is a forecasting technique that involves experimenting a
real-world situation through a mathematical model?
► Simulation
► Modeling
► Mock-up
► Replication
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following information is NOT collected through observation
method while conducting job analysis?
► Who is monitoring the task?
► What task has done?
► How task has done?
► How long a task has taken to complete?
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following is a process of attracting individuals on timely basis, in
sufficient numbers and with appropriate qualifications, to apply for jobs with
an organization?
► Selection
► Recruitment
► Staffing
► Enrollment
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following method is used to inform employees about the
company's job openings?
► Job publishing
► Job declaration
► Job posting
► Job listing
Question No: 28 ( Marks: 1 ) - Please choose one
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Which of the following is a test validation method that determines whether a
test measures certain traits that are important in performing a job or not?
► Concept validity
► Criterion validity
► Construct validity
► Content validity
Question No: 29 ( Marks: 1 ) - Please choose one
During which of the following interview, an interviewer asks probing and
open-ended questions?
► Structured interview
► Unstructured interview
► Formal interview
► Planned interview
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following source can be used to ensure the authentication of the
information provided by the job applicant?
► Reference check
► Criminal record
► Application form
► Credit history
Question No: 31 ( Marks: 1 ) - Please choose one
All of the following areas are covered in an employee orientation program,
EXCEPT:
► Organizational history
► Employee benefits
► Organizational issues
► Organizational politics
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following department of an organization performs the managerial
function of matching organizational needs with the skills & abilities of the
employees?
► Finance department
► Marketing department
► Production department
► Human Resource department
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Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following term best represents the individuals who have interests
in an organization and are influenced by it?
► Workforce
► Stakeholders
► Customers
► Stockholders
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following component of attitude represents a person’s opinions,
knowledge, and information?
► Affective component
► Cognitive component
► Behavioral component
► Objective component
Question No: 35 ( Marks: 1 ) - Please choose one
The mental process to interpret environment as per one's own understanding
is known as:
► Perception
► Personality
► Attitude
► Ability
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following act represents a situation in which employment
decisions are NOT affected by illegal discrimination?
► Fair employment
► Legal compliance
► Litigation process
► Affirmative action
Question No: 37 ( Marks: 1 ) - Please choose one
If in a country women advocates are not encouraged to be appointed as high
court judges; which of the following constraint applies in this situation?
► Grievance practices
► Equal employment opportunity
► Glass ceiling effect
► Reverse discrimination
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Question No: 38 ( Marks: 1 ) - Please choose one
Read carefully the following section of job advertisement.
ü “Management, both technical & administrative affairs.
ü Promotion of marine R&D activities for the purpose of
protection/preservation of marine environment.
ü Exploration & management of marine research & development
within the marine zone of Pakistan."
This section of job advertisement represents which of the following term?
► Job analysis
► Job description
► Job specification
► Job summary
Question No: 39 ( Marks: 1 ) - Please choose one
'Job description' provides which of the following information?
► Defined job activities & responsibilities
► Set of KSA required to perform a job
► Level of experience mandatory for a particular job
► Individual’s general attitude that affects the job performance
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following statement represents "effectiveness"?
► Achieve most output in less time
► Achieve mass production
► Achieve most output with least input
► Achieve organizational goals
Question No: 41 ( Marks: 10 )
There are several sources that can identify the training needs. List & explain
any five of such sources.
Answer:
• Context Analysis. An analysis of the business needs or other reasons the training is
desired. The important questions being answered by this analysis are who decided that
training should be conducted, why a training program is seen as the recommended
solution to a business problem, what the history of the organization has been with
regard to employee training and other management interventions.
• User Analysis. Analysis dealing with potential participants and instructors involved in
the process. The important questions being answered by this analysis are who will
receive the training and their level of existing knowledge on the subject, what is their
learning style, and who will conduct the training.
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• Work analysis. Analysis of the tasks being performed. This is an analysis of the job and
the requirements for performing the work. Also known as a task analysis or job analysis,
this analysis seeks to specify the main duties and skill level required. This helps ensure
that the training which is developed will include relevant links to the content of the job.
• Content Analysis. Analysis of documents, laws, procedures used on the job. This
analysis answers questions about what knowledge or information is used on this job.
This information comes from manuals, documents, or regulations. It is important that
the content of the training does not conflict or contradict job requirements. An
experienced worker can assist (as a subject matter expert) in determining the
appropriate content.
• Training Suitability Analysis. Analysis of whether training is the desired solution.
Training is one of several solutions to employment problems. However, it may not
always be the best solution. It is important to determine if training will be effective in its
usage.
• Cost-Benefit Analysis. Analysis of the return on investment (ROI) of training. Effective
training results in a return of value to the organization that is greater than the initial
investment to produce or administer the training.
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FINALTERM EXAMINATION
Fall 2008
MGT501- Human Resource Management (Session - 2)
Time: 120 min
Marks: 85
Question No: 1 ( Marks: 1 ) - Please choose one
While downsizing, organizations sometimes reduce the number of its
employees by offering early retirements because:
► HR requirement is less than existing number of employees
► HR requirement is greater than the existing number of employees
► Company’s cost in terms of employee compensation can be saved
► Organizations can be more efficient by this action of management
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following can be an alternative decision to employee termination?
► Demotion
► Retirement
► Resignation
► Lay-off (Correct)
Question No: 3 ( Marks: 1 ) - Please choose one
If the time between violation & the respective penalty implementation
lengthens, the impact of the disciplinary action will:
► Be exceeded
► Remain the same
► Become invisible
► Be reduced page 174
Question No: 4 ( Marks: 1 ) - Please choose one
Mr. Imran is appointed to supervise all the employees of the admin
department. In this situation he is said to be a ___________.
► Manager only (Correct)
► Charismatic leader
► Leader only
► Leader & manager at the same time
Question No: 5 ( Marks: 1 ) - Please choose one
What sort of relationship exists between ‘negative-reinforcement’ &
‘punishment’?
► Both are similar concepts
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► Punishment leads to negative-reinforcement (Correct)
► Negative-reinforcement leads to punishment
► Both leads to similar consequences
Question No: 6 ( Marks: 1 ) - Please choose one
'Federal law' requiring employers to give 60 days notice prior to plant closing
or major layoff, as stated by:
► Statutory right of employees (Correct)
► Employer itself
► Due process by an employer
► Union recommendations
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following facilitates the employer to hire, fire, demote or promote
anyone, in the absence of any legal obligation?
► Discrimination law
► Employment at will (Correct)
► Affirmative action
► Equal employment opportunity
Question No: 8 ( Marks: 1 ) - Please choose one
'Honda Pakistan', implemented a safety & health program for its employees
after consulting experts and management in the organization. But, no
reduction in the accidents or injuries is observed. Identify a reason which
is least possible to the failure of this Safety & Health program?
► Company is not considering inputs of employees regarding safety decisions
► Safety & health program is not communicated properly to all employees
► Proper safety & health training has not been provided to the employees
(Correct)
► Proper budget is not allocated to safety and health program as required
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following is NOT included in the content of 'Employee
Handbook'?
► Fringe benefits
► Safety procedures
► Financial statements (Correct)
► Job duties
Question No: 10 ( Marks: 1 ) - Please choose one
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"Accounting staff of a EFU General Insurance ltd, share information of
different departments to assist in preparing the annual budget on a consistent
basis". Which type of communication it is?
► Diagonal communication
► Horizontal communication (Correct)
► Upward communication
► Downward communication
Question No: 11 ( Marks: 1 ) - Please choose one
Under a strong union influence, the union members demanded the salary
increment as per the rate of increase in inflation. As an HR manager what will
be your initial step?
► Rejecting the request as it is unnecessary
► Approving the demand immediately
► Asking union to make a contract
► Arranging negotiation to discuss the issue (Correct)
Question No: 12 ( Marks: 1 ) - Please choose one
According to which of the following view, "conflict is bad and should be
avoided"?
► Behavioral view
► Traditional View
► Human Relations View
► Interactionist View
Question No: 13 ( Marks: 1 ) - Please choose one
If the political behavior is motivated by self-serving interests without taking
into account the goals of the organization, the move would be considered as:
► Ethical
► Neutral
► Unethical (Correct)
► Intense
Question No: 14 ( Marks: 1 ) - Please choose one
Legitimate power includes which of the following?
► Acceptance of authority by organizational members (Correct)
► Limited ability to reward employees
► Ability to only punish employees
► Limited control of company’s physical resources
Question No: 15 ( Marks: 1 ) - Please choose one
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A power base that depends on fear comes under which of the following
category of power?
► Reward power
► Coercive power (Correct)
► Referent power
► Legitimate power
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is NOT included in time-off benefits?
► On-the-job breaks
► Annual holidays
► Flexi time (Correct)
► Paid leaves
Question No: 17 ( Marks: 1 ) - Please choose one
Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks
ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the
same post of MTO. In this situation HBL is adopting the ________ pay strategy.
► Above market rate (Correct)
► Below market rate
► At market rate
► All of the given options
Question No: 18 ( Marks: 1 ) - Please choose one
What type of pay plan is being used when workers are paid a sum for each unit
they produce?
► Base pay
► Competency-based pay
► Bonus pay
► Piecework pay
Question No: 19 ( Marks: 1 ) - Please choose one
To make the 'Ranking Method' of job evaluation more effective:
► Perform performance appraisals on regular basis
► Train employees prior to appraisals
► Develop high compensation packages
► Clearly define job description initially (Correct)
Question No: 20 ( Marks: 1 ) - Please choose one
Miss. Fouzia wants to excel herself in the banking field by clearing the IBP
Superior Qualification (ISQ) examination. But her current job’s strict timings
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do not allow her to fulfill her plans. To address this problem, the bank could
help her by:
► Providing her with a career coach
► Encouraging her to join a career success team
► Facilitating her with flexible working hours (Correct)
► Suggesting her a better occupation to adopt
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is part of a manager’s role in the career development of
an employee?
► Communicating the mission, policies and procedures
► Utilizing career development opportunities
► Participating in career development discussions
► Establishing goals and career plans (Correct)
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following plays a role in assessing interests, seeking out career
information and utilizing development opportunities in career development?
► Individual
► Manager (Correct)
► Supervisor
► Company
Question No: 23 ( Marks: 1 ) - Please choose one
The lifelong series of activities that contribute to a person’s career exploration,
establishment, success, and fulfillment is called:
► Organizational development
► Career management (Correct)
► Career development
► Career planning
Question No: 24 ( Marks: 1 ) - Please choose one
How do compensation and benefits with a career development focus differ
from compensation and benefits with a traditional focus?
► Employee’s productivity is rewarded
► Employee’s efficiency is rewarded
► Enhancement in abilities is rewarded
► All of the given options (Correct)
Question No: 25 ( Marks: 1 ) - Please choose one
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Amjad has reached the age of full retirement, but he still wants to continue his
job. Moreover, organization has not yet found any replacement to him. In such
situation Amjad should pursue:
► Counseling to utilize his leisure time
► Search careers outside the company
► Psychological counseling to prepare for retirement
► Extension of current job within company (Correct)
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the given objective is mainly focused during pre-retirement
educational programs?
► Improve job satisfaction among senior staff
► Enhance employee performances through such concerns
► Prepare employees for their upcoming retired life (Correct)
► Minimize medical claims from retirees
Question No: 27 ( Marks: 1 ) - Please choose one
During which stage of socialization, employees successfully internalize the
organizational norms & beliefs?
► Pre-arrival stage
► Encounter stage
► Metamorphosis stage (Correct)
► Post-retirement stage
Question No: 28 ( Marks: 1 ) - Please choose one
During which of the following interview, an interviewer asks probing and
open-ended questions?
► Structured interview
► Unstructured interview (Correct)
► Formal interview
► Planned interview
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is a process of attracting individuals on timely basis, in
sufficient numbers and with appropriate qualifications, to apply for jobs with
an organization?
► Selection
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► Recruitment (Correct)
► Staffing
► Enrollment
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is a force by which personality traits (expertise) affects
others’ behavior?
► Power
► Influence (Correct)
► Authority
► Command
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following practice involves the selling off portions of the company
and making severe staff reductions?
► Redesigning
► Restructuring (Correct)
► Organizational designing
► Reengineering
Question No: 32 ( Marks: 1 ) - Please choose one
People can be more productive while working in:
► Isolation
► Groups (Correct)
► Crowd
► None of the given options
Question No: 33 ( Marks: 1 ) - Please choose one
The MOST common reason that an expatriate fails at an international
assignment is _____.
► Incompetency
► Technical demands of the job
► Expense
► Family pressures (Correct)
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Question No: 34 ( Marks: 1 ) - Please choose one
Previous company records & customer satisfaction surveys may serve as a
source for:
► Cultivating learning culture within the organization
► Determining deficiencies that require training page 97
► Developing career development plans for employees
► Identifying training outcomes through evaluation
Question No: 35 ( Marks: 1 ) - Please choose one
The best hiring occurs when the goals of which of the following should
consistent to each other?
► HR managers, Finance managers
► Head office, Branch
► Organization, Individual (Correct)
► Lower managers, Top managers
Question No: 36 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the advantage of Workforce Diversity?
► Multiple perspectives
► Greater openness to new ideas
► Increased creativity and flexibility
► Decreased problem-solving skills (Correct)
Question No: 37 ( Marks: 1 ) - Please choose one
Due to which of the following reason, subordinates may feel dissatisfied with
their appraisal interviews?
► They feel threatened during the interview (Correct)
► They can influence the course of the interview
► Constructive interviewer is conducting the interview
► Their poor performance is being highlighted
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the given solution served as the best one for reducing the problem of
central tendency in performance appraisals?
► Rank employees
► Train supervisors to avoid it (Correct)
► Impose a distribution for performance
► Consider the purpose of the appraisal
Question No: 39 ( Marks: 1 ) - Please choose one
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Some supervisors, when filling in rating scales, tend to avoid the highs and
lows on the scale and rate most people in the middle. This type of evaluation is
said to be effected by:
► Stereotyping
► Central tendency (Correct)
► Strictness
► Leniency
Question No: 40 ( Marks: 1 ) - Please choose one
“Ongoing process of managing & evaluating both the behavior & outcomes in
the workplace” is known as:
► Training & development
► Performance appraisal (Correct)
► Compensation management
► Job analysis
Question No: 41 ( Marks: 1 ) - Please choose one
Employees' routine working is now being monitored through computers
electronically; this trend has affected the Performance Appraisal (PA) system
in which of the following manner?
► Development of PA on more frequent basis
► Enhanced importance of PA for employees
► PA have became more accurate & efficient one
► Human involvement is completely removed
Question No: 42 ( Marks: 1 ) - Please choose one
By what means, organizations show concerns for their employees and earn
their commitment?
► Solely ensuring job security of employees
► Provide career development opportunities (Correct)
► Promise after retirement incentives only
► Offer stock options limited to senior employees
Question No: 43 ( Marks: 1 ) - Please choose one
The frequency of conducting the performance appraisal depends on:
► Environmental challenges
► Training sessions
► Job analysis
► Organizational policies (Correct)
Question No: 44 ( Marks: 1 ) - Please choose one
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Evaluation method generally adopted by most of the educational institutes to
evaluate the students’ academic performance is:
► Project based method (Correct)
► Focal point method
► Anniversary method
► Base timings method
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following approach emphasizes the effect of psychological &
social factors on employees’ performance?
► Scientific approach
► Rational approach
► Human relations approach
► Systematic approach
Question No: 46 ( Marks: 1 ) - Please choose one
In Hawthorne studies which decisive factor was used in the variation of the
workers’ performance?
► Safety measures
► Health condition
► Light variation
► Salary bonuses
Question No: 47 ( Marks: 1 ) - Please choose one
Which of the following signifies a term “Task” as a component of an
organization?
► Organizational HR
► Organizational hierarchy
► Mechanical process
► Existence purpose
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Question No: 48 ( Marks: 1 ) - Please choose one
Which of the following abilities are categorized as the Technical skill of an
individual?
► Judgment & creativity
► Analysis & communication
► Knowledge & proficiency (Correct)
► Innovation & advancement
Question No: 49 ( Marks: 1 ) - Please choose one
Reactive approach to overcome the influence of discriminatory practices
occurred in the past is referred as:
► Equal employment opportunity
► Affirmative action (Correct)
► HR planning
► Litigation process
Question No: 50 ( Marks: 1 ) - Please choose one
The cognitive component consists of a person’s:
► Emotions
► Knowledge (Correct)
► Attitude
► Feelings
Question No: 51 ( Marks: 5 )
Yousaf has beaten his fellow employee for which his manager has dismissed
him. Evaluate manager’s response in terms of ethical application of power.
Answer:
No employee is supposed to get physical with any of the colleagues. Manager’s
decision was the extreme as he could have brought both employees together
and tried to know the problem between them. I see this move as an unethical
act by the manager.
Question No: 52 ( Marks: 10 )
What measures should be taken to limitize the union membership by
employees? Explain each in detail.
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Answer:
Question No: 53 ( Marks: 10 )
When do organizational people indulged themselves in organizational politics?
Discuss any five factors in detail.
Answer:
Organizational politics are actions that allow people in organizations to attain goals
without going through ceremonial channels. Whether political activities help or hurt the
organization depends on whether the person's goals are steady with the organization's
goals. In the impartial model of organizations, people are assumed to manage sensibly,
based on clear information and well-defined goals.
There are few factors that result in political activities in an organization and are
explained as under.
1. Changes in Leadership which changes conventional associations and processes
can create an opportunity for increased political behavior.
1. Changes in Coordination and integration of organizational activities used to
achieve common goals can also lead to an increase in political behavior.
1. Changes in any of the five contextual forces, i.e. environment, technology,
strategy, culture, and structure, can generate uncertainty over resource allocation,
leading to an increase in political behavior.
1. Blame & Integration. Blaming and attacking others to deflect attention from one's
mistakes and using ingratiating behavior to gain favor are unethical and negative
types of political actions.
1. Building Relationship. People develop relationships through coalitions, grouping,
networks, and accommodating managerial linkages. Coalitions are relationships
formed over specific issues. Alliances are general agreements of support among
different individuals and groups; and networks are broad, loose support systems.
Relationship building can either help or harm the organization.
Question No: 54 ( Marks: 10 )
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In order to get advantage of each method, will it be a sensible decision to
simultaneously apply all the four methods of job evaluation?
Answer:
Four methods of Job evaluation
1. Ranking Method: Raters examine the description of each job
being evaluated and assemble the jobs according to their value to the
corporation. This technique requires a team characteristically composed
of both management and employee delegate to arrange job in a simple
rank order from uppermost to lowest. The most noticeable restraint to
the ranking method is its utter lack of ability to be managed when there
are a large number of jobs.
2. Classification Method: A job evaluation method by which a
number of classes or ratings are defined to explain a group of jobs is
known as categorization method. The classifications are created by
identifying some common denominator skills, knowledge, and
responsibilities with the desired goal being the criterion of a number of
distinctive classes or grades of jobs.
3. Factor Comparison Method Raters need not keep the entire job
in mind as they evaluate instead, they make decisions on separate
phases, or issues, of the job. A basic fundamental hypothesis is that
there are five universal job factors: (1) Mental Requirements (2) Skills
(3) Physical Requirements (4) Responsibilities 5) Working Conditions.
4. Point Method: Raters assign numerical values to specific job
components, and the sum of these values provides a quantitative
appraisal of a job’s relative significance. The point method requires
selection of job factors according to the nature of the specific group of
jobs being evaluated. After determining the group of jobs to be studied,
analysts conduct job analysis and write job descriptions. Next, the
analysts select and define the factors to be used in measuring job value
and which become the standards used for the evaluation of jobs.
Education, experience, job knowledge, mental effort, physical effort,
responsibility, and working conditions are examples of factors typically
used.
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