Let me tell you a little story about this place. They Told me for MONTHS that i had a lease and had to find a subleaser when i told them i couldn't live there, anymore due to personal reason. i said okay that wouldn't be a problem, and i looked then i got and email telling me about my roommates, and i got a hit on a sublease and they asked when i signed my lease so i called the front office to find out, and they said i signed the lease on JULY 2ND! I'm in VA, how in the hell did i sign my lease from a different? AND WHY WOULD THEY TELL ME I HAD A LEASE WHEN IN FACT I DIDNT? THEY SPENT MONTHS LYING TO ME AND TRYING TO FIND SOMEONE TO LIVE HERE, WHEN I DIDNT HAVE TO. AND WHEN I CALL THE OFFICE TO SPEAK TO A MANAGER THEY PATCH ME TO AN ANSWERING MACHINE, I leave a message asking them to call me back, its now the NEXT day well into office hours, and they still haven't called me back. • • •

Let me tell you a little story about this place. They Told me for MONTHS that i had a lease and had to find a subleaser when i told them i couldn't live there, anymore due to personal reason. i said okay that wouldn't be a problem, and i looked then i got and email telling me about my roommates, and i got a hit on a sublease and they asked when i signed my lease so i called the front office to find out, and they said i signed the lease on JULY 2ND! I'm in VA, how in the hell did i sign my lease from a different? AND WHY WOULD THEY TELL ME I HAD A LEASE WHEN IN FACT I DIDNT? THEY SPENT MONTHS LYING TO ME AND TRYING TO FIND SOMEONE TO LIVE HERE, WHEN I DIDNT HAVE TO. AND WHEN I CALL THE OFFICE TO SPEAK TO A MANAGER THEY PATCH ME TO AN ANSWERING MACHINE, I leave a message asking them to call me back, its now the NEXT day well into office hours, and they still haven't called me back.

• • •

Respond

Response from the owner - 3 weeks ago

Thank you, Katie, for taking the time to review University Crossing. I'm sorry to hear you have not had a positive experience with our community and would like to see what I can do to change your impression of us. Our online application and leasing process does make it possible to sign a lease from another state and we do show in our records that your lease was completed back in February. The only way to complete the online paperwork is by going in and logging in to the secure account you set up when you apply. I understand that you've spoken with our leasing manager, and are looking to find a replacement for your spot, but I would like to speak with you further and see how we can help remedy the issue. Please contact me, Laura, at llace@liveuc.com or by phone at (785) 539-0500 anytime.

Honestly, so much has changed in the last few months and I'm more than satisfied. They have gone above and beyond to make sure I'm taken care of! I put in a maintenance request close to midnight one night and the next day around noon they were there to fix it! I have a dog and they've been nothing but nice about having him here. There may have been a time that it wasn't as great but those days are long gone. VERY impressed. They've also made a TON of renovations and updating to the complex like the pool, fitness center, etc. Glad to have found this place! Excited for the community event tonight! :)
Also, they are very clear about their pet policies so not sure why the others are complaining. You register your pet and there is no problem. Yes, most bully breeds are not allowed in almost any apartments in Manhattan. It's just what they have decided. You can't get upset that they have fined you for not registering your pet. • • •

Honestly, so much has changed in the last few months and I'm more than satisfied. They have gone above and beyond to make sure I'm taken care of! I put in a maintenance request close to midnight one night and the next day around noon they were there to fix it! I have a dog and they've been nothing but nice about having him here. There may have been a time that it wasn't as great but those days are long gone. VERY impressed. They've also made a TON of renovations and updating to the complex like the pool, fitness center, etc. Glad to have found this place! Excited for the community event tonight! :)
Also, they are very clear about their pet policies so not sure why the others are complaining. You register your pet and there is no problem. Yes, most bully breeds are not allowed in almost any apartments in Manhattan. It's just what they have decided. You can't get upset that they have fined you for not registering your pet.

I don't know how they can claim to be the best housing in anywhere. The maintenance is terribly slow, they send out emails about events 10 minutes before they end or better yet, they send an email telling you they've changed the locks on the apartments 2 WEEKS after doing so. They got angry with me when I decided to read my contract rather than just signing it (I still regret signing it anyways).
It's just a nasty place, I'd recommend any other place.
Edit: I have now received my SECOND package over a week late because it was "overlooked" by staff. • • •

I don't know how they can claim to be the best housing in anywhere. The maintenance is terribly slow, they send out emails about events 10 minutes before they end or better yet, they send an email telling you they've changed the locks on the apartments 2 WEEKS after doing so. They got angry with me when I decided to read my contract rather than just signing it (I still regret signing it anyways).
It's just a nasty place, I'd recommend any other place.
Edit: I have now received my SECOND package over a week late because it was "overlooked" by staff.

• • •

Respond

Response from the owner - 7 months ago

Thank you, Alaina, for taking the time to review University Crossing. In our ongoing efforts to always provide the best service to all of our residents, I have taken a moment to investigate your concerns. It appears that the maintenance requests you submitted this week were taken care of on the same day they were requested. If for any reason you are still experiencing issues with those items, please contact me directly so that we can discuss the situation. Regarding notifications for events, we always attempt to let residents know with as much advance notice as possible. If you are not already, follow us on social media for regular updates on events and activities around the community or be sure to check our monthly newsletters that are sent out to residents. You can reach me, Aleah Habig, by email at ahabig@liveuc.com or by phone at (785) 539-0500.

The only thing I loved about living here is that you could always meet someone new. Other than that the UC'S is a scam every year they raise rent but dont add new features. When I first moved into my apartment it was dirty and smelled like cig smoke and there were cig buds all over the floor and paint stains. My room hadnt been cleaned the previous person left trash behind and condoms. Which caused the most embarrassing conversation with my mother, because she couldn't believe that the UC'S had not checked the apartment and went through to clean each room. The most frustrating part is that they promised several times that the rooms would be clean (my former roommate called several times before moving in and requested that this be done,because of previous stories we heard from other students). Pass moving in everything literally broke within our home in about 3 months. Maintenance were slow moving and only showed up when you went to the office to yell at them. My first red flag about how horrible this place was.. is when our stove wouldn't turn on and they didn't come fix it for about a week, because they didn't feel it was a life or death emergency. The office staff was nice in person but over the phone they could get down right mean and nasty and have attitudes.
Another issue that was a complete turn off was the rent and utilities. I lived in an upgraded apartment and the UC'S promoted that they would pay $30 each on our utility bill every month. When you looked closer at the contracts they only did it for the first month and left the rest to you. Not only were expenses high they charged you to pay your rent and also to pay for utilities. We had to pay an extra service fee every month which was a hassle. ANOTHER problem was paying full rent when we first moved in ( Moved in August 14th). Our rent was NEVER pro-rated that first month of August. The Apartment Director claimed that they charged full rent,because if they prorated the rent it would throw off the balance causing us to pay more money. 1. that doesnt MAKE any sense at all 2. They scammed us BIG TIME. There favorite line to us is "read the contracts" , but when your a college student you do not have the time to read very long boring wordy and complicated contracts. You want a safe place to live and be comfortable in.
The staff and office put on a big show NEVER TRUST THEM. The apartments they show you are clean and in tip top shape. Ask to view a home from real residents and you will see how poor of quality everything is made out of. Noise level? HOT MESS if you are looking for somewhere quiet and comfortable to live forget about it. The police was a frequent sight and people got drunk EVERYDAY and were loud and obnoxious. I seen several physical fights occur outside and there were always screaming matches between residents and their company.
The rodent issues is very REAL in the UC'S I've never in my life seen so many wild animals and BUGS( in apartments) roaming freely at night on the property.
ANOTHER ISSUE IS THE ATA BUS. The UC'S are so scandalous they never paid for the red route for the ATA bus services. Meaning there was one tiny bus that went back and forth to campus on very inconvenient hours that everyone would try and cram on too. Which is crazy, because they were charging so much for rent and didn't approve any of their services or apartments.
I HIGHLY recommend not living here and dealing with the drama. There are closer , affordable, and more cleaner options near campus. I wish I could give this place a ZERO. • • •

The only thing I loved about living here is that you could always meet someone new. Other than that the UC'S is a scam every year they raise rent but dont add new features. When I first moved into my apartment it was dirty and smelled like cig smoke and there were cig buds all over the floor and paint stains. My room hadnt been cleaned the previous person left trash behind and condoms. Which caused the most embarrassing conversation with my mother, because she couldn't believe that the UC'S had not checked the apartment and went through to clean each room. The most frustrating part is that they promised several times that the rooms would be clean (my former roommate called several times before moving in and requested that this be done,because of previous stories we heard from other students). Pass moving in everything literally broke within our home in about 3 months. Maintenance were slow moving and only showed up when you went to the office to yell at them. My first red flag about how horrible this place was.. is when our stove wouldn't turn on and they didn't come fix it for about a week, because they didn't feel it was a life or death emergency. The office staff was nice in person but over the phone they could get down right mean and nasty and have attitudes.
Another issue that was a complete turn off was the rent and utilities. I lived in an upgraded apartment and the UC'S promoted that they would pay $30 each on our utility bill every month. When you looked closer at the contracts they only did it for the first month and left the rest to you. Not only were expenses high they charged you to pay your rent and also to pay for utilities. We had to pay an extra service fee every month which was a hassle. ANOTHER problem was paying full rent when we first moved in ( Moved in August 14th). Our rent was NEVER pro-rated that first month of August. The Apartment Director claimed that they charged full rent,because if they prorated the rent it would throw off the balance causing us to pay more money. 1. that doesnt MAKE any sense at all 2. They scammed us BIG TIME. There favorite line to us is "read the contracts" , but when your a college student you do not have the time to read very long boring wordy and complicated contracts. You want a safe place to live and be comfortable in.
The staff and office put on a big show NEVER TRUST THEM. The apartments they show you are clean and in tip top shape. Ask to view a home from real residents and you will see how poor of quality everything is made out of. Noise level? HOT MESS if you are looking for somewhere quiet and comfortable to live forget about it. The police was a frequent sight and people got drunk EVERYDAY and were loud and obnoxious. I seen several physical fights occur outside and there were always screaming matches between residents and their company.
The rodent issues is very REAL in the UC'S I've never in my life seen so many wild animals and BUGS( in apartments) roaming freely at night on the property.
ANOTHER ISSUE IS THE ATA BUS. The UC'S are so scandalous they never paid for the red route for the ATA bus services. Meaning there was one tiny bus that went back and forth to campus on very inconvenient hours that everyone would try and cram on too. Which is crazy, because they were charging so much for rent and didn't approve any of their services or apartments.
I HIGHLY recommend not living here and dealing with the drama. There are closer , affordable, and more cleaner options near campus. I wish I could give this place a ZERO.

This place sucks. They will lie to you. They will cheat you. They will not respect you at all. They moved me three times in one day. They are now claiming i owe them 800+ dollars. Dont live here!

Respond

Response from the owner - a month ago

Thank you, Ally, for taking the time to review University Crossing. We strive to provide all of our residents with a positive living experience and hope that we can change your mind on our community. I personally apologize for the situation you experienced at move-in with having to shift to different apartments due to our trying to accommodate your pet. We try our best to place residents in units where their roommates are agreeable to any animals and sometimes due to allergies, it is necessary to make adjustments that were not initially anticipated. I'm glad we were able to discuss your account and come to a resolution. If you need anything in the future, lease contact me, Laura, at llace@liveuc.com or by phone at (785) 539-0500.

Be careful with these people. They will straight up lie to you. I inquired about having my dog with me and they said all dogs were accepted until they found out I have a 65 pound pit bull. Then it was "those aren't even allowed in the city and they are restricted from all apartment complexes." When I called the city to confirm this (which I knew was crap because I already live in an apartment complex in Manhattan) they said it was all dogs listed on a specific city ordinance. Okay, whatever. Looked it up and there are breeds on that list I see at UC all the time like German Shepherds. If you love your animals, do not live here. • • •

Be careful with these people. They will straight up lie to you. I inquired about having my dog with me and they said all dogs were accepted until they found out I have a 65 pound pit bull. Then it was "those aren't even allowed in the city and they are restricted from all apartment complexes." When I called the city to confirm this (which I knew was crap because I already live in an apartment complex in Manhattan) they said it was all dogs listed on a specific city ordinance. Okay, whatever. Looked it up and there are breeds on that list I see at UC all the time like German Shepherds. If you love your animals, do not live here.

It's not really worth for what you pay for. The apartments are in terrible conditions. They suck all of your money from you. They also false advertise. My friend read their sign saying "pets are welcome" and then they give her a fine FOR having a pet. Yeah. No.

If I could give it a lower star rating, I would. Roommate matching system is a joke. And while we are talking about jokes, the management is awful. The staff are nice, but this place is run very badly. Apartment was dirty when we moved in. It is just not worth the amount of money they charge. Cannot wait to move out and I am not recommending this place to anyone that I know.

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