Career

Call Centre Agent

Published onJanuary 22 2018

TheCall Centre Agentacts as the primary point of contact and representative for our dealer in the Ottawa. They act as connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.

Call Centre Agentsanswer phone calls and emails from customers and initiate calls to schedule and confirm appointments in English and some French. In addition, their duties include regular communication follow-ups to existing customers, as well as the management of specific communication campaigns.

Main Duties and Responsibilities:

• Answer emails and phone calls from customers who have demonstrated an interest in the company's products • Communicate with customers by phone or email to provide information, promote business opportunities and/or to book and confirm appointments • Assist customers during their navigation on the website • Chat online with customers surfing on the company's website • Provide information on and actively promote motor vehicles or promotions • Enter the result of each communication into the CRM software and perform necessary follow-ups • Make sure a high level of customer satisfaction is always maintained • Build trust and maintain a solid business relationship with customers • Provide proactive communication with each customer after conclusion of sale • Find opportunities for renewal and for new business through multiple contacts with the dealers' customers • Take part in team meetings, workshops and individual development sessions • Perform any other assigned task

This is a full-time, permanent 40 hour per week position. Start date: ASAP. Small call-centre with a nice team and work environment located on Bank Street. Working hours are on a rotating basis shift 7 days a week.