Quality Program

Crawford was founded in 1941 and from the beginning quality has been a cornerstone of the company. We designed our current Quality Program to be integral to operations, from the field level up.

To ensure that we achieve our quality goals:

We have invested substantial resources in Crawford Educational Services (CES), developing new courses and expanding our team of experienced, highly-qualified instructors. All new hires attend CES training and continuing education is mandatory for all claims professionals.

We have made significant, ongoing investments in information technology systems that allow us to track quality down to the case level, in real time. Crawford's state-of-the-art systems in place at the field level include Q-Ops, Claims Advantage, CareTech, RiskTech, CMS2, and e-Claims.

We have designed our business processes to get the most from our I.T. investments. We track all critical information and report the data to a unit that monitors results and quickly provides correctives.

The Results: How Quality Audits Benefit Crawford Clients

Our systematic quality-assurance program was introduced in 2005. The program is credited for the increase in quality Crawford has observed across the Company. By implementing a comprehensive quality-assurance program, we intend to continuously raise quality scores as we create a virtuous cycle of education and reinforcement of quality initiatives."