Our engineers are aware of the issue and investigating a solution. This problem should be fixed in an upcoming update to the Kurzweil 3000 software.

Solution:

This issue does not affect firefly. You can still use firefly to search for and open books directly from BookShare using the Open from BookShare button.

You can still open BookShare books in Kurzweil 3000, but you have to complete some additional steps:

1. Download the book from BookShare as a DAISY file package, in .zip file format.

2. If using Kurzweil 3000 v14.xx: Do not open or unzip the .zip file. Rename the file extension .zip to .bks (e.g. harrypotter.zip should be renamed to harrypotter.bks) and open the .bks in Kurzweil 3000 v14.xx.

If using Kurzweil 3000 v13.xx or older: Unzip the .zip file. Find the .opf file and open it directly in Kurzweil 3000.

1.2. Error: Kurzweil 3000 has quit unexpectedly (Mac)

Kurzweil 3000 for Mac is receiving an error message on launch, and it will not open properly. Please see below for two known issues that may cause this problem.

Solutions:

1. You may receive this error if your software is out of date

Update Kurzweil 3000 for Mac to the latest version that you own, the latest versions for v4 and v5 can be downloaded from here. If you have an older version, try here.This is especially relevant if you are using an older build of Kurzweil 3000 Mac on a newer Macintosh Operating System, i.e. 10.8+.

How to Update:

Kurzweil 3000 Mac updates differently from the Windows version, you will need to download the newest build from the link above, after this is finished you would:

1. Open the .dmg file, this is the file that downloads when you get the latest version.

2. Navigate to the Kurzweil 3000 application, it looks like a book and may be in a Kurzweil 3000 folder.

3. Open your Finder, and then proceed to drag and drop the application to your applications folder. If you previously installed Kurzweil 3000 as per our instructions, it should ask you to overwrite your software, please select yes to fully update to the newest build.

2. You may receive this error if you have IVox version 3 voices installed on your Mac OS

If you have IVox version 3 voices, Kurzweil may receive an error on launch. This is currently a known issue that is being investigated by our engineers for a solution. The current workaround is to go back to IVox version 2 or lower voices, please see below for more details.

How to resolve the IVox issue:

1. Perform a spotlight search for IVox, this should locate the IVox Voice Manager, open it.

2. Go to Tools > Uninstall Infovox IVox

3. Reboot, after rebooting the IVox voices should be fully removed, they should no longer show in Kurzweil as choices.

4. If you would still like to use the IVox voices, you could install the v2 IVox voices at this point, as version 2 of the IVox voices are not known to cause a conflict at this time.

If you need more information about your IVox installation, refer to the official IVox manual here.

1.3. Error: K3000.app cannot be opened because it's from an unidentified developer

Issue:

A user receives a security warning "Kurzweil 3000.app can't be opened because it is from an unidentified developer" when attempting to launch a downloaded version of Kurzweil 3000 on Mac OS 10.7+.

This issue may be encountered on computers with Mac OS X 10.7 or greater.

Solution:

Mac OS X 10.7+ has a new security feature called Gatekeeper, that's built into the Security and Privacy settings in System Preferences. This essentially blocks all non-Apple verified software by default. To change this follow the below steps:

Go to Apple (your Apple icon at the top-right) > System Preferences > Security and Privacy > General Tab

Unlock the settings if necessary (in the lower left corner there is a padlock icon)

Under where it says Allow applications downloaded from: choose Anywhere

1.4. General Information: Microsoft Surface Support

The Microsoft Surface Pro: is a fully functioning laptop computer with touch screen features similar to a tablet device using Microsoft Windows 8. The device is compatible with the following products:

Kurzweil 3000 Windows Version 14 (Standalone, Network, Web License)

Kurzweil 3000 Windows Version 13 (Standalone, Network, Web License)

Kurzweil 3000 Windows Version 12* (Standalone, Network, Web License)

firefly (when used with supported web browsers)

*If using Kurzweil 3000 v12, Windows 8.1 may not be compatible.

In some cases, compatibility may require to download and install the latest update for the software, available here.

Kurzweil is what Microsoft refers to as a "Desktop App", which is only compatible with the Surface Pro models at this time, more information is available here.

Microsoft Surface RT / Surface 2

Only built-in apps and apps that you download from the Windows Store will run on Surface RT. If you get the error message, "This app can't run on your PC. To find apps for your PC, open the Windows Store," you may be trying to install an app from somewhere other than the Windows Store which is not supported on these devices. More info here.

The Microsoft Surface RT and the Microsoft Surface 2 are tablet devices using a tablet operating system and not a full Windows operating system. Kurzweil 3000 for Windows requires a full version of the Windows operating system.

It should be possible to access firefly and utilize its web-based reader application from a Surface RT or Surface 2 device, as long as the web browser you're using supports Flash. The firefly website is accessible here.

Relevant Links:

We officially support the following products running on the specified platforms listed in each product's system requirements.

1.5. General Information: Installing more than one version of the Kurzweil client?

It is not possible to have two different versions of Kurzweil 3000 for Windows on the same computer. For Kurzweil 3000 Mac, it is possible. It is also possible to have Kurzweil 1000 and Kurzweil 3000 on the same computer in most cases, if certain guidelines are followed.

Examples:

Q1: I have Kurzweil 3000 for Windows v12.39, can I install v13.30 and have access to both versions?

A1: No, you cannot. For the Windows editions you can only have one version of Kurzweil 3000 installed at a time. For Windows, this applies to all editions of the product, even if you have two different editions, for example Standalone and Web License.

Q2: I have Kurzweil 3000 v4 for the Mac, can I also install v5 and have them both on my Mac?

A2: On a Mac, yes you can do this even if they are different editions. To do this, you would simply rename your current Kurzweil 3000.app file to something else for example : Kurzweil 3000 v4.app. Next you would drag v5 into your app folder, you will now have two working apps. *Please note that if you purchased an upgrade that you are supposed to un-install the older version per the license agreement. This example is provided in the case where two full versions have been purchased.

Q3: I have Kurzweil 1000 Version 13.04 and Kurzweil 3000 14.01, can I install both of them at the same time?

A3: Yes, as long as you install Kurzweil 1000 first, and then update it 13.04, this configuration should function. Please note that if you are working with older versions of the product, please contact us for the install order/compatibility. There is some more information about this here.

Please see below for a list of the Kurzweil 3000 related items currently compatible with Windows 8.x, Mavericks 10.9.x, and Yosemite 10.10.x

Important Note: The Kurzweil 3000 versions listed below are only supported when running the latest patch of that version, if you are not up to date for the listed versions; it may not function. For example, if you are on Windows 8.1 you may have issues registering the product if you are not on the latest patch for Kurzweil 3000.

Note: The Kurzweil 3000 USB product was discontinued, it is also not supported on Windows 8.x

Macintosh 10.9.x (Mavericks) and 10.10.x (Yosemite) Compatibility

fireflywebsite

Latest installed version of Kurzweil 3000 Mac: v5*, v14

Make sure to install the High Quality Acapela voices in the Extras folder for v14, for the best product experience.

*Our bundled Cepstral Voices (v5) do not function on 10.9.x or higher. We suggest to the Mac voice Alex if on v5.

1.8. General Information: Chromebook & Android compatibility

Can the full version of the Kurzweil 3000 client software be installed on a Chromebook or Android device?

No, the Kurzweil 3000 client software cannot be installed on a Chromebook or Android device. The full install version of the software client is only available for full versions of the Windows and Mac operating systems. Please see our system requirements for the Kurzweil software and firefly here: Supported Platforms

Is the firefly website compatible on a Chromebook?

Yes, the firefly web interface can be used through the web browser on a Chromebook, as it has Adobe Flash support.

What if I have firefly and want to use another portable device like an Android device?

Currently, the iPad is the best option for firefly as we have an app. You can find it on the app store by searching for firefly K3000. For any other device (I.E an Android tablet), please contact the manufacturer to find out if the supported web browser on your device supports Adobe Flash - If the answer is yes, firefly is most likely compatible.

Problem:

The Cepstral voices bundled with Kurzweil 3000 software do not function on Mac OS 10.9 computers (Mavericks). When you attempt to read with the voices, you'll receive a message that the voices are not registered.

Information:

The developer OEM Cepstral voices (the version of the voices bundled with Kurzweil 3000) are not compatible with OS 10.9 (Mavericks). Personal fully-licensed Cepstral voices should not experience this problem.

We suggest using the Alex voice if you are on 10.9 OR using the bundled Acapela voices in v5.0.27 and higher.

Best Solution:

Starting with our newest version (14) for Mac, we are now using the Acapela voices. These high quality voices are compatible with the 10.9.x Operating System. Please note that we recently also added these voices to v5.0.27.

Identifying your Mac OS X version:

If you are not sure of what version Mac OS X is on your computer, simply click the Apple icon in the top-left hand corner of your screen and then select "About this Mac". This will display your Mac OS X version. Currently, any version of 10.9 would have this issue.

1.10. General Information: Kindle format is not supported

Can I use Kindle books with firefly, Kurzweil 1000 or Kurzweil 3000?

We do not support reading, viewing, or opening of the Kindle format. Kindle files will not open naively with our software as Kindle is a proprietary format meant only for Kindle supported devices from Amazon. For our Kurzweil 1000 and 3000 products, navigate to the file open dialog window via File > Open - The supported formats are listed in the "Supported files" drop-down.

1.11. General Information: What can a Kurzweil 3000 Learnstation do?

Applies to Versions: Kurzweil 3000 versions older than v12 for Windows and v4 for Mac. Does not apply to fully updated V12 and v4 Web license versions.

Important:

In the older versions of Kurzweil listed above, we offered three different editions of the product. In order to provide the best product going forward, we no longer offer the more limited editions of the product (Pro B/W, LearnStation)

Details:

A LearnStation has limited capability compared to the Professional Black & White and Professional Color versions of Kurzweil 3000.

A LearnStation is designed as a cost-effective solution to open already created Kurzweil image files (of the .kes file type), read them, edit them, and use them as necessary. A LearnStation is not designed to create or convert new image files.

In other words, you make the Kurzweil image file with a Professional version and you can use a LearnStation to read and use that file from another location without having to purchase an additional Professional copy.

The version 12 LearnStation will also open NIMAS and text files. So if you're simply looking for a NIMAS or text file reader, the version 12 LearnStation will do this.

Additionally, a LearnStation can read basic text (not .pdfs or images) on websites through its "Read the Web" feature that it shares with other versions.

A LearnStation cannot do the following:

It cannot open .pdf or .tif files.

It cannot open image files other than Kurzweil 3000 image files (.kes).

It does not have the KESI Virtual Printer feature and therefore will not be able to virtually print images to Kurzweil 3000.

For home users without a school or organization to create or supply Kurzweil image (.kes) files for them, it is strongly recommended to purchase either the Professional Black & White or Professional Color version of Kurzweil 3000.

What editions of Kurzweil must I register with a serial number in order to use?

Kurzweil 3000 Standalone, Kurzweil 3000 Network

In the case of Kurzweil 3000 Network, only the Network administrator tool on the machine acting as a server needs to be registered.

How do I find the edition of Kurzweil 3000 that I'm installing?

There are a few ways to find this out. Perhaps the easiest way is to look on the front of your case that Kurzweil 3000 came in; it should list on the front Standalone, Network, or Web License.

If this information is not available to you, it's best to contact the holder of your order information; the order should contain the edition. If that is not possible or the information is lost, please contact customer service to inquire further.

Where is the serial number located, and what does it look like?

Your serial number is either on a card that came in your box, or on the back of your box/case that Kurzweil 3000 came in on a white sticker. In most cases, your serial number will start with a 3 for the Windows version and a 2 for the Mac version. Starting with our new version 14, Mac and Windows serial numbers both begin with 3. Serial numbers are typically 13 digits long. For example, a serial number starting with 313 would be for Kurzweil 3000 version 13, for Windows. A serial number starting with 205 would be for Kurzweil 3000 version 5, for Mac.

If multiple licenses were purchased, at the end of the serial number there may be a hyphened suffix (e.g. 31300123456789-5) with a value representing your number of licenses. This suffix (-5) should not be entered during the registration process.

You may also notice PRO C or NT ADMIN in front of your serial number, these are not part of your actual serial number; please do not enter them during the registration process.

What if there is no serial number in the locations described above?

If you have no serial number on the back of your case, first check the edition on the front of the case. If it states that you have Web License, the Web License version does not have serial numbers used for registration. If you find you have the Web License version and just installed Kurzweil 3000 but are being prompted to register you will need to un-install and re-install the software. During the re-install process make sure to select the Web License version when prompted instead of Standalone.

If you were provided a username and password for firefly or VPORT, use those credentials to log into an installed Kurzweil 3000 Web License client.

I've lost my serial number, is there a way to retrieve it?

Please contact customer service and they will do their best to assist you. For customer service to best assist you, please collect all available information that can obtain about your order before reaching out to them if possible.

Is it possible to use a Mac serial number to register a Windows version or vice versa?

Yes, but only if you have version 14 or higher of the product or the Web Licence Edition. For older versions, if you have a serial number starting with 2, it is for Mac, and if you have a serial number starting with 3, it's for Windows. These serial numbers will only register their prospective versions. If you are interested in upgrading one of your Standalone or Network licenses to a different platform or are interesting in the Web License Edition as it is dual platform, please contact customer service.

Registering Kurzweil 3000 (Win)

Important:

You must have administrator privileges to the computer in order to register successfully. If you do not have these privileges, your system code will be missing during registration and you will not be able to proceed. Information on how to troubleshoot the issue can be found here.

After installing your software and before registering, it's highly recommended to update your software first. An installation from the DVD is rarely up to date due to the frequency of free software updates.

Instructions to register Kurzweil 3000 for Windows:

The first time you launch Kurzweil 3000 after installation, you will be asked you to register the software. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, writing down your registration username and password is highly recommended.

After selecting the option to Activate Now, you will see below:

Online – This allows you to use an existing online account, or to create one so you may register online.

Phone – This prompts you to call customer service to register your software via phone.

Key Disk – This is rarely used any longer; very old versions of our software required this option. Please contact customer service for assistance with this option.

Phone Registration (Win)

Product Information – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Unlock Code – There are two text entry boxes here: 1) The first box is requesting your Serial Number for your product. If you need help finding your serial number please click here. 2) The second box is your Unlock Code. Customer service will provide this code to you once they have all the required information.

When all information has been entered, click the Register Product button.

Online Registration (Win)

Use an Existing Account - This choice will ask for your username and password, that you would only have if you registered online previously. Selecting this option would re-populate your information and allow you to re-register your software.

I Forgot my Username or Password - If you registered online, this choice will attempt to email the username and password that you used in your previous registraton. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Create a new account- This choice will allow to create a new registration account. Please be aware that the username you create must be unique. If it is not unique the system will explain that the username already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end.

Detailed Instructions for creating a new account (Win)

First, please make sure to select Create a New Account and then select the Next button.

Creating a new user name and password for your account

User Name – Type in a unique username in this box. More information about unique usernames can be read in the Create a new account section under Online Registration above.

Password – Type a password that you would like to use in this box.

Verify – Type your password again in this box, then select the Next button.

Registration Information Screen (1 of 2)

Please fill out all required information. Required fields are noted with an asterisk (*) and appear in red. Make sure to un-check the Institutional/Business Purchase check-box if you are registering the software for a personal purchase; this will make this field not required.

Purchase Year – The year the software was purchased. For older versions of our software, entering a year prior to 2013 may not be a valid entry unless you update your software first before attempting to register it.

Operating System – Select your operating system. Windows 8 may not be a choice for older versions; please select Windows 7 if you run into this issue.

System Code – The numbers in this field should automatically populate. If this field is empty, you may not be logged into your computer as an administrator user, or may you be attempting to register an older version. If this field does not populate, pease view the troubleshooting steps here.

Purchase Type – If the software is a new purchase and you had no previous versions of Kurzweil 3000, select New Purchase. If you owned an older version and received a discount via an upgrade purchase, select Upgrade.

When all fields are filled out, please select the Register button.

If you receive no errors, congratulations you have created a new account!

Registering Kurzweil 3000 (Mac)

After installing Kurzweil 3000, the first time you launch the product it will ask you to register it. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, writing down your registration username and password is highly recommended.

When you select to register your product, you will see below:

New Online Account - This choice will allow to create your own account to register your product with. Please be aware you create a unique Account Name. If it is not unique the system will explain that the Account Name is already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end. For detailed instructions, click here.

Existing Online Account - This choice will ask for your Account Name and Password, that you would only have if you registered online previously. Selecting this option would allow you to re-register your software using your existing Account Name and Password.

Example:

Retrieve Forgotten Online Account Info - If you registered online, this choice will attempt to email the username and password that you used in your previous registraton. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Example:

Phone - This button will bring up phone registration, allowing you to register without internet access.

Example:

System Code – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Serial Number - Please type your serial number here. If you need help finding your serial number please click here.

Unlock Code –A text box is prompting for an Unlock Code will be here. Customer Service will provide this code to you once they have all the required information.

When all information has been entered, select the Next button to complete the process.

Detailed Instructions for creating a new account (Mac)

First, make sure to select New Online Account and then select the Next button, as in the below example:

3. Find the Kurzweil 3000 application, right click it and select Run as Administrator

4. Select yes, allow, etc. to any prompts that may appear after selecting Run as Administrator

5. When you run Kurzweil 3000 via the above steps, you should be able to register without error.

Your System Code is empty

You most likely are not logged into your computer as an administrator. Please contact someone with administrative credentials for the computer you're using and ask them to log in and register the software for you. If you are the administrator, please check your system time, date, and year and correct them if they are inaccurate. If none of these are issues, and you are running a Windows operating system; please try the steps listed above under the Alternate solution section.

You receive a message that your serial number is not valid version X serial number for your copy of Kurzweil, where X is the version number.

Please check your version that you have installed via Help > About Kurzweil 3000 in the software itself. If you find a mismatch, for instance it states you have version 12, but you are expecting a different version, please install the proper version and try registering again. Your serial number must be for the same version you have installed, see below for some serial number examples for ease of identifying your version number.

Version examples; serial number starts with:

204... – Macintosh version 4

205... – Macintosh version 5

310... – Windows version 10

311... – Windows version 11

312... – Windows version 12

313... – Windows version 13

Etc.

You receive an error that your user name is already taken

To resolve, please try another user name. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers that you will remember to your user name.

Applies to Versions: Kurzweil 3000 (Win) All currently supported editions

Issue:

If you are attempting to update or download Kurzweil from a link provided to you and are using Internet Explorer, you may have difficulties downloading and running the file, please see below for some guidance.

Example:

When you experience this issue you will see a prompt that states: "To help protect your security, Windows Internet Explorer blocked this site from downloading files to your computer. Click here for more options..."

Quick Links:

What is the Automater?

The K3Automater is a program that is typically used by institutions who offer a scanning service to their students. It is designed for mass conversion of files captured by a high-speed scanner into .KES format.

If you have a high speed scanner, it is often more efficient to use that scanner's software to scan your material rather than use Kurzweil 3000. The result of the scanning process is a set of TIFF files.

When would you want to use the Automater?

The typical workflow for a customer using the K3Automater would go something like this:

The customer has a high-speed scanner and a textbook that they wish to convert to .KES format, OR a file/series of files from a publisher (in TIFF or PDF format) containing images for each page of a book that they wish to convert to .KES format. TIFF and PDF are the formats supported by K3Automater since they allow for multiple page images in a single file.

The K3Automater is configured to look for PDF or TIFF files in a specified directory on the system it is installed on (called the "Source Hierarchy"). It is also configured to place output KES files in a specified directory (called the "Destination Hierarchy"). These special folders are called Hierarchies since if there are multiple directories in the Source Hierarchy K3Automater will mirror that same directory structure in the Destination Hierarchy. This makes it easier for the customer to organize and locate specific files. Note that K3Automater must be installed on a machine which has a valid copy of Kurzweil 3000 Pro (Color or B/W) installed as well.

If the customer is starting from a textbook, they run the textbook through the high-speed scanner and use the image capture software provided by the scanner manufacturer to capture images to 300-DPI PDF or TIFF files.

The PDF/TIFF files that were received from the publisher or captured from the high-speed scanner are placed into the directory specified as the "Source Hierarchy" in the K3Automater program.

Leave the machine on. Go get a cup of coffee. Better yet, go home for the night and check on it tomorrow.

The K3Automater will chug through all the PDF and TIFF files it finds in the Source Hierarchy, converting each to a KES file by running it through Kurzweil 3000 and placing the resulting file in the appropriate directory in the Destination Hierarchy.

How to use the Automater

To use the Automater:

1. Create a "source" folder on your hard drive (or elsewhere on your system), and place the TIFF and/or PDF files into it.

2. Create a "destination" folder on your hard drive (or elsewhere on your system). This is where you want Kurzweil 3000 to place the converted KES files.

3. Run K3Automater.exe on a system that has Kurzweil 3000 installed.

The Kurzweil 3000 Automater dialog box appears.

4. Specify the folder which contains the TIFF and/or PDF files in the Source Hierarchy box, and the folder which you would like to use for the KES files in the Destination Hierarchy box.

You can also use Browse to find the folders on your system or over your network.

Note: If the Source folder contains a TIFF file and a PDF file with the same name, you will only get one .kes file in the Destination folder.

5. Specify or browse to the folder which you would like to use for the KES files in the Destination Hierarchy box.

6. If you want, you can use Command Arguments to instruct the Automater to perform additional tasks, such as deleting the source file after conversion.

The default command argument -in:^S -out:^D -x , simply takes the source path and file name (^S) as input, and outputs it to the destination path and file name (^D). "-x" indicates the end of the command line.

7. Click OK.

When the Automater is done converting the files, it waits for more files in the Source folder.

To stop the Automater, click Cancel.

Notes:

You can add more files to the Source folder while the Automater is converting existing files. You do not need to restart; it checks the source folder every few seconds for additional work.

The Automater remembers the Source and Destination hierarchies you specify, so the next time you use it, these hierarchies appear in their respective boxes.

If Kurzweil 3000 is configured to use the Ask for User at Startup option, you should use the -user:name command option. If you don't, you will be forced to log on each time the Automater begins to convert a file in the Source folder.

Where can I download the Automater?

For customers that do not have access to their kurzweil 3000 media, Or are looking for the latest version they can download from this Direct Link:

Note:certain file names will not be processed correctly by the Automater. Avoid spaces, hyphens, and any characters besides alpha and numeric..

Make sure you are logged into Windows as an administrative user.

You will want to verify that you are updated to the latest version of your Kurzweil NT product (view note for assistance)

Make sure you have adequate space available on your hard disk drive. Then make sure your temporary folder (typically in "C:\Documents and Settings\<username>\Local Settings\Temp", where <username> is the name you use to log on to Windows) does not have its Read Only attribute set. Finally, make sure your user account has permissions to access your "temp" folder. Consult your Microsoft Windows documentation or see your System Administrator for help in checking these items.

Try to print something to the KESI Virtual Printer. It should print out into Kurzweil as it would on a piece of paper. If it doesn't, follow the below steps:

1. Close Kurzweil 3000 and any programs that are currently running.

2. Place your Kurzweil 3000 Windows install CD into your CD-ROM drive. An install window will pop-up prompting you to install. Cancel out of this.

8. If you are still experiencing errors, try changing your OCR Engine. This can be done through Kurzweil. Click on Tools > Options > then click on the Scanning icon. Try FineReader, ScanSoft Accurate and Fast.

9. Finally, please verify your system specs. If your computer is lacking RAM or processing speed, you will encounter issues using the Automater and opening up larger files.

Automater Command Arguments:

-in:file name.foo file to open

-out:file name.foo file to save

-stat:file name.foo file to save recognition statistics

-user:name change user name

-x exit end the command line (must be last)

-d delete previous "-in" file

-2page turn on 2 page mode

-autorotate force auto-rotate ON

-rotate0 rotate 0 (disable auto-rotate)

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

-deskew force deskew ON

-nodeskew force deskew OFF

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

Typical usage:

-in: foo-bar.tif -out: my file.kes -d -x

Notes:

Currently -d applies only to TIF and PDF files.

Currently only one file may be opened.

Use full pathnames for -in and -out when running from a DOS command line.

If the output file exists, it will be overwritten without warning.

Filenames can contain "-" but not " -" (hyphen with a preceding space).

Viewing Automater Recognition

The Automater's Statistics function can help you to determine the quality of the recognition process performed by the OCR engine selected in the Kurzweil 3000 Scanning Options pane.

To view recognition statistics:

Click the Automater's Statistics button.

This opens the Recognition Statistics dialog box, which contains a number of statistics regarding the recognition of the files processed by the Automater.

For each processed file, the following statistics are provided:

The number of pages.

The number of characters recognized.

The Confidence Level.

Interpreting the Confidence Level

Confidence Level is a measure of how confident the system is about the recognition process. The higher the number, the more confident Kurzweil 3000 is regarding the accuracy of the recognition process. You can consider a Confidence Level of 95 as a borderline level between a good recognition and one that requires a visual inspection of the file.

When you inspect your files, look for some of the following recognition anomalies that may be affecting the confidence level:

If the files were originally created via scanning, look for broken or touching characters. This could indicate that the original scanning brightness was too low. You'll will need to edit the underlying text in order to correct these problems.

In some cases, the OCR engine might try to recognize text within a graphic and either fail completely or misrecognize the characters, causing a lower confidence level number. However, this may or may not be important to you, since you might not want this type of text read anyway. If you don't want the text read, and Kurzweil 3000 is reading it (poorly), use the Zone Editor to designate the area that the text appears in as a graphic.

1.17. Guide: MSI Deployment & Remote Installation - K3000 v14 (Win)

These instructions do not apply to K3000 v12 and K3000 v13. This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000. Desktop technicians, teachers, or home users should conduct manual installations of the software.

Download the Kurzweil 3000 software (don't use the DVD)

Use the latest downloadable build available from the link below. The downloadable build is always up-to-date, unlike printed DVDs. If you install from the copied contents of the DVD you may encounter installation errors following these instructions, as our installer archetecture is consistently updated by our engineers.

1. Download the latest build of Kurzweil 3000 (K3000) and use that to create your package.

The downloaded file is a self-extracting EXE. The extracting process will create an InstallTemp[...] folder that contains the full contents of the Kurzweil 3000 v14 DVD. To simplify instructions, rename the InstallTemp[...] folder that gets created to K3000InstallPackage.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center). All user groups will need at least read and execute permissions to this shared folder.

Before you can run a silent install (deployment) of K3000, you must first make sure that some Microsoft Visual C++ and .NET packages are already installed

A regular full UI install of K3000 (i.e. double-clicking the installer to run it) will automatically install the following Visual C++ and .NET packages if they're not already installed on the computer. Components from these packages are required to install K3000 properly. However, when the K3000 installer is run silently (e.g. a msiexec deployment made with a /qn switch) it cannot attempt to install these redistributables along with it. This means (if they're not already installed) you need to install the following redistributables prior to installing K3000 silently:

Microsoft .NET 4.5.1

Microsoft Visual C++ 2013 Redistributable Package x86 (this is required on both x86 and x64 versions of Windows; yes, this will install on a x64 computer)

Warning: There's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computer first.

Command-line Silent Installations

It's important that the Kurzweil 3000 v.14.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation. So keep the files and folders that "live with" Kurzweil 3000 v.14.msi in their relative location. If Kurzweil 3000 v.14.msi is taken out of its location and run by itself it will not function. Restarting after installation is also not required.

Instructions:

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation. To monitor installation, you can observe the msiexec.exe process in Task Manager. The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources. b) There is a Kurzweil 3000 shortcut created on the desktop. c) There is an entry Kurzweil 3000 v.14 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

The Standalone Client will first function in Trial Mode for 30-days or until it is activated. To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31400[...]. This serial number is located on the packaging of the software.

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed. The IP address of "172.3.1.0" is an example.

It is advised to not install Network Remote Clients remotely or through deployments. The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server). Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator. Restricted users cannot run the Network Remote client. On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer. This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional. Disables auto-updates.

1

Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Group Policy, SCCM, Altiris, Dell KACE, ZENworks, PDQ, etc. – use Orca to modify the .msi; set the job so it caches the entire Software\ folder where the .msi resides

Kurzweil requires a certain set of property values to be passed to the .msi in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.14.msi file's database Property table. This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly. It also simplifies future redistrubtion of the .msi.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.14.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Additionally, when setting up the job, it's important to cache the entire Software\ folder where the Kurzweil 3000 v.14.msi resides. This is because the .msi calls various resources from this folder, most importantly the .cab file. If you move the .msi out of this folder and run it, it will fail, as the relative links will be broken.

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.14.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.14.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

Installing the Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v14, we recommend installing the Acapela high quality voices that are licensed for K3000 (they're free for you to download/install).

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Adding extra Acepla voices is entirely an optional step.

The TTS Windows installers are packaged as self-extracting .exe files. The extracting process will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_1400. This folder contains the full contents of a TTS installer.

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000. Desktop technicians, teachers, or home users should conduct manual installations of the software.

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The downloaded file is a self-extracting EXE. The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v13 DVD. To simplify instructions, rename the InstallTemp folder that gets created to K3000InstallPackage.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center). All user groups will need at least read and execute permissions to this shared folder.

Command-line Silent Installations

It's important that the Kurzweil 3000 v.13.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation. So keep the files and folders that "live with" Kurzweil 3000 v.13.msi in their relative location. If Kurzweil 3000 v.13.msi is taken out of its location and run by itself it will not function.

Restarting after installation is not required.

Instructions

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation. To monitor installation, you can observe the msiexec.exe process in Task Manager. The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.b) There is a Kurzweil 3000 shortcut created on the desktop.c) There is an entry Kurzweil 3000 v.13 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

The Standalone Client will first function in Trial Mode for 30-days or until it is activated. To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31300[...]. This serial number is located on the packaging of the software.

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed. The IP address of "172.3.1.0" is an example.

It is advised to not install Network Remote Clients remotely or through deployments. The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server). Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator. Restricted users cannot run the Network Remote client. On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer. This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional. Disables auto-updates.

1

Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.13.msi file's database Property table. This way you can "bake in" everything to the MSI, so you can simply add the MSI to a job and it will install properly. It also simplifies future redistrubtion of the MSI.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.13.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.13.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.13.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

Deploying MSI Patches After Installation

When patching, only the latst patch is required. If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

Instructions

1. Create a shared folder named K3000Patches on your distribution point. If you followed the above directions for initial installation deployment, this folder can be located inside of your K3000InstallPackage folder. All user groups will need at least read and execute permissions to this folder.

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000. Desktop technicians, teachers, or home users should conduct manual installations of the software

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The downloaded file is a self-extracting EXE. The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v12 DVD. To simplify instructions, rename the InstallTemp folder that gets created to K3000InstallPackage.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center). All user groups will need at least read and execute permissions to this shared folder.

Command-line Silent Installations

It's important that the Kurzweil 3000 v.12.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation. So keep the files and folders that "live with" Kurzweil 3000 v.12.msi in their relative location. If Kurzweil 3000 v.12.msi is taken out of its location and run by itself it will not function.

Restarting after installation is not required.

Instructions

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation. To monitor installation, you can observe the msiexec.exe process in Task Manager. The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.b) There is a Kurzweil 3000 shortcut created on the desktop.c) There is an entry Kurzweil 3000 v.12 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

The Standalone Client will first function in Trial Mode for 30-days or until it is activated. To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31200[...]. This serial number is located on the packaging of the software.

The type of serial number used will determine if the client activates (and therefore functions) as the LearnStation, Professional Black & White or Professional Color version of Kurzweil 3000.

Serial Number used

Kurzweil 3000 activates as...

3120002[...]

LearnStation

3120001[...]

Professional Black & White

3120003[...]

Professional Color

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

PRODUCT

scan

Default value if not specified. Sets the default license type of the client as Professional Color. It's recommended to use the license type you have most of.

bw

Sets the default license type of the client as Professional Black & White. It is recommended to use the license type you have most of.

read

Sets the default license type of the client as LearnStation. It is recommended to use the license type you have most of.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine is installed (i.e. the licensing engine). The IP address of "172.3.1.0" is an example.

It is advised to not install Network Remote Clients remotely or through deployments. The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server). Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator. Restricted users cannot run the Network Remote client. On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

Web License Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

web

Determines the type of client that is installed.

USER

<Username>

e.g.: guestuser01

If students forget their Kurzweil 3000 login info, they have the option to log in as a Guest User. A Guest User is simply a generic (i.e. fake) student profile that is assigned to an active Kurzweil 3000 class within VPORT. This value is the Username of that generic student account. If you have not created a generic student account within VPORT for this purpose, please do so before installation. The Guest Username of "guestuser01" is an example.

PASSWORD

<Password>

e.g.: guestpassword01

This value is the Password of the Guest User student account. The Guest Password of "guestpassword01" is an example.

Disabling Automatic Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer. This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional. Disables auto-updates.

1

Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Batch script (.bat) example (Web License Client):

@ECHO Installing the Kurzweil 3000 v12 Web License from a shared folder on your network. The guest username / password will be set as guestuser01 / guestpassword01. Automatic updates will be disabled. This installation may take upwards of 20 minutes. Please wait...

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.12.msi file's database Property table. This way you can "bake in" everything to the MSI, so you can simply add the MSI to a job and it will install properly. It also simplifies future redistrubtion of the MSI.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.12.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.12.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.12.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

Deploying MSI Patches After Installation

When patching, only the latst patch is required. If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

Instructions

1. Create a shared folder named K3000Patches on your distribution point. If you followed the above directions for initial installation deployment, this folder can be located inside of your K3000InstallPackage folder. All user groups will need at least read and execute permissions to this folder.

1.20. Troubleshooting: Online registration, 2013 and higher is not an available year

Question:

Why does the online registration process not accept the year 2013 or higher, when I'm attempting to register v13 of Kurzweil 3000 for Windows?

Answer:

Kurzweil 3000 is most likely out of date, please update your software before trying to register to resolve this issue. Even if you just received your product in the mail, the installation media may be out of date due to the frequency of updates to the product.

*Please note that you will need administrator privileges to update Kurzweil 3000.

Steps to update your software:

1. Make sure Kurzweil 3000 is closed, if you are in the registration process please exit Kurzweil 3000.

1. On that page, click on a link for a book you want to download. You will then be prompted for your Reading A-Z username and password. Enter in your username and password.

2. This will let you download the book as a .kes file. Save the .kes file to wherever you want.

3. To open the .kes file, launch Kurzweil 3000. In the Kurzweil 3000 menu, click File > Open > browse to the location of the .kes file. Open the .kes file in Kurzweil to view and read the book.

1.22. Guide: Fixing Read the Web in Firefox (Win/Mac)

Issue Summary:

Without the latest Mozilla Firefox add-on file (.xpi) included in the latest Kurzweil 3000 (K3000) software updates, Read the Web may not function properly with Firefox v19 and higher.

Depending on your version of K3000, Read the Web may only work with earlier releases of Firefox.

Note for Kurzweil 3000 USB users: If you are using the Kurzweil 3000 USB product, there are currently known issues when attempting to use Read the Web with newer versions of Firefox. If you are using Kurzweil 3000 USB v13, it is recommended that you use Firefox v13. If you are using Kurzweil 3000 USB v11 or v12, it is recommended that you use Firefox v3.6. Further note: The Kurzweil 3000 USB product has been discontinued and support is limited.

Troubleshooting Steps:

Follow the troubleshooting steps below that correspond to your version of K3000. Also, if you're using a Windows 64-bit operating system, you have to perform additional troubleshooting steps noted below.

If you are using Windows Vista or Windows 7, it is recommended that you disable User Account Control (UAC) before performing these steps:

1. Update to Kurzweil to the latest for your version. This can be done within the software, by clicking on Online -> Updates... and following the prompts to download and install the latest update. After you verify that K3000 is up-to-date, exit out of K3000.

2. Have Firefox v19 or higher installed on the machine.

3. In Firefox, verify that an older version of the K3000 Read the Web add-on is not already installed. Launch Firefox. In Firefox, click Tools -> Add-ons. In your Extensions list, locate any add-on labeled Read the Web or KESIReader, select it, and click the Remove button. Restart Firefox after removing the add-on.

4. Download the attached kesireader.xpi file (this is the new Read the Web add-on). This file can be downloaded from a link at the bottom of this page.

(Optional) The updated KESIReader.xpi is included in the latest Kurzweil 3000 updates for newer versions. This can be installed by launching Kurzweil 3000, going to Tools > Options > Reading Tab, selecting Mozilla Firefox under the Read the Web section and following the installation prompts.

5. Drag and drop the .xpi file into an open Firefox window. You will be prompted to install the add-on. Follow the prompts to install.

The steps above also apply for older versions I.E 11 and 12. Follow those steps, if you have issues with it working properly read below.

Because you're using a new add-on with an outdated version of K3000, you will be limited in how you can use Read the Web. If you attempt to launch Read the Web through the K3000 menu, you will get stuck in an installation prompt loop. You will not be able to launch Firefox and Read the Web.

The solution is to simply launch Firefox independent of K3000 and click the Read button in the Firefox Reading toolbar. In other words, don't try to Read the Web from K3000 -- only use the Read button in Firefox.

Kurzweil 3000 for Mac:

1, Update to the latest version of Kurzweil for Mac. You can download the update from our website. The update download is packaged as a .dmg file. After downloading, open the .dmg file to mount it as a volume. Click the Kurzweil 3000.app inside, then drag and drop it into your Applications list. This will over-write your existing Kurzweil 3000 application, updating it the downloaded version. You will not lose any of your settings, data, or files doing this.

2. Have Firefox v19 or higher installed on the machine.

3. In Firefox, verify that an older version of the K3000 Read the Web add-on is not already installed. Launch Firefox. In Firefox, click Tools -> Add-ons. In your Extensions list, locate any add-on labeled Read the Web or KESIReader, select it, and click the Remove button. Restart Firefox after removing the add-on.

4. Download the attached kesireader.xpi file (this is the new Read the Web add-on). This file can be downloaded from a link at the bottom of this page. You can also get this file from your updated Kurzweil .dmg file, from the Read the Web folder in the .dmg.

5. Drag and drop the .xpi file into an open Firefox window. You will be prompted to install the add-on. Follow the prompts to install.

6. You should now be able to use the K3000 Reader Window to Read the Web.

Mac OSX 10.7 and higher:

If you find that the Read the Web toolbar is installed properly in Firefox, but the voice is not reading when the Play button is selected, this may be due to a conflict with the Reading Voice you are attempting to use. It is advised that you use one of the included High Quality Cepstral voices or the High Quality Acapela voices that come with the Kurzweil 3000 software to ensure compatibility. The Cepstral voices were available on v4 and v5 of Kurzweil 3000, Acapela is available on v14 and higher.

Cepstral Voices on 10.9 : The packaged Cepstral voices do not function on 10.9. As such it may be best to upgrade to the latest version of Kurzweil 3000 in order to have the Acapela voices available for use.

You can change the voice by launching Kurzweil 3000 and going to Window > Show Reader. This will bring up a blue window with play controls that will also allow you to choose the reading voice from a drop down menu.

Windows x64 Operating systems:

Follow the above steps for the applicable version of K3000, if you are still having issues on an x64 OS try below.

Download the attached create_symbolic_link_for_KES64bit.bat file. Look at the bottom of this page for the download link.

After downloading the file, right-click it and select "Run as Administrator". This will run the .bat file, creating link in the Windows registry.

If you do not run this .bat file, you will not be able to Read the Web in Firefox unless Firefox is launched through the Read the Web button in K3000.

Frequently Asked Questions:

I'm using the latest version of Kurzweil 3000 and I completed all the above steps, but I still don't see the Kurzweil toolbar in Firefox. Why is this happening?

In Firefox, click View -> Toolbars and verify that your KESI Reader Toolbar is checked in the menu.

When I click the Read/Pause button, I receive the message "Kurzweil 3000 must be running to use this feature. Do you want to launch it now?" -- but Kurzweil 3000 *is* already running. Why is this happening?

First, try to click yes, and then use the feature, if it does not work read below.

If this is occurring on a Windows x64 computer, download and run the attached .bat file at the bottom of this page.

If running the .bat file does not resolve the issue, for the Kurzweil toolbar to work in Firefox your active Firefox window must be launched through Kurzweil's menu. The solution is to close out of all open Firefox windows and launch a new Firefox window by clicking Read -> Read the Web in Kurzweil 3000.

Another solution would be to close Kurzweil 3000 and Firefox, then initiating Read the Web from Firefox and having it open Kurzweil 3000.

Of note, Read the Web will only work for one Firefox window at a time. This means that only the original Firefox window launched via Read -> Read the Web in Kurzweil will work. If you're confused about which Firefox window was your original, please close out of all Firefox windows and start again by clicking Read -> Read the Web in Kurzweil 3000.

Our development team is aware of this issue and is investigating.

When I'm reading text on a web page, it's automatically scrolling my web browser so the highlighted text being read is at the bottom of the visible window. Why is this happening?

This is a known issue with the Firefox KESI Reader Add-On. Our development team is currently investigating a solution to this issue. Internet Explorer would not have this issue as you can un-check scroll automatically under Tools > Optons > Reading when the Internet Explorer add-on is enabled.

1.23. Guide: Updating/Patching Kurzweil 3000 (Win)

It's reccomended to update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is fully updated for the version you have installed. It's possible that a troubleshooting solution we provide may not work if you're using an outdated version, for example 13.01 instead of 13.31. Often you may find that simply updating Kurzweil (a.k.a. patching) will resolve your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... (seen below) and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.

Tips for using Kurzweil 3000's built-in updater

If you use Windows Vista, Windows 7, or Windows 8, a security feature called User Account Control (UAC) may prevent Kurzweil's built-in updater from functioning. If you have errors during the update process you may need to turn off UAC in Windows; or right-click the Kurzweil 3000.exe and select Run as Administrator. The full path of the .exe on 32-bit operating systems is C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe; the full path on 64-bit operating systems is C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe.

You can always find out what version of Kurzweil 3000 you have by clicking Help -> About Kurzweil 3000...(as seen below) in the Kurzweil menu. This will open an About Kurzweil 3000 window, which will provide details regarding your version, such as "Kurzweil 3000 Professional (Color), Version 11.05."

If you're using an English / US version of Kurzweil 3000, do not select any foreign language updates (e.g. French, Dutch, etc.) to download. If you install a foreign language update, it will turn your English menus into another language.

If you accidentally installed a foreign language patch and want to switch back to English menus, you will need download and install the applicable English patch on our website's Patches and Updates page.

Sometimes an organization's network firewall or proxy server will cause the auto-search in Kurzweil's built-in updater to fail and return an error. If this is the case, it is recommended that you download any available updates manually from our website's Patches and Updates page.

If you are downloading and installing a patch from our website, do not attempt to install a patch for versions of Kurzweil 3000 you do not have installed. For example, if you have Kurzweil 3000 v12 installed, do not try to install any of the v14 patches. Doing so may break your installation of Kurzweil, refer to above information about checking your version.

Any patch for the actual Kurzweil 3000 program (referred to as the "client software") on the website may be applied to any installed version of Kurzweil 3000 as long as the version number matches. For example, if you have the Kurzweil 3000 v12 Standalone, Network, or Web License Client installed on your computer, any listed v12 patch for the client software may be applied to your installation, normally you want only the latest patch available for your version.

Currently we do not have patches older than v12 for Windows available directly on our website.

For Kurzweil 3000 versions older than v12:

If you have have a version older than 12, we highly reccomend you upgrade your product as these versions are no longer offically supported.

However, if you are still seeking older updates you may download them here:

After updating to Windows 8.1 with Kurzweil 3000 v13 previously installed and activated, Kurzweil 3000 will become deactivated / unregistered and will be unable to be reactivated.

Solution:

This issue is experienced if the version of Kurzweil 3000 prior to the upgrade to Windows 8.1 is Kurzweil 3000 v13.26 or below. Support for Windows 8.1 is not available until patch v13.27.

The preferred solution would be to update Kurzweil 3000 to v13.27+ prior to the upgrade to Windows 8.1 to avoid the issue. However, if you experience the issue after upgrading to Windows 8.1, please follow the below steps:

Login to your machine as a Local Administrator

Uninstall Kurzweil 3000 through the Windows Control Panel

Reinstall Kurzweil 3000 v13 and update to patch v13.27+ or download from here.

Activate Kurzweil 3000 through the activation chute

1.25. Updating to Windows 8.1 may cause Acapela voices to be unavailable

Problem:

Updating from Windows 8 to 8.1 may cause the Acapela voices within Kurzweil 3000 version 14 to become unavailable.

Find the KESIRegSapi5.bat file in the Acapela folder. Right-click it > Run as Administrator.

If that doesn't work, you can try uninstalling and then reinstalling Kurzweil 3000. Make sure to install Kurzweil 3000 from the latest downloadable build, available here: www.kurzweiledu.com/k3win

1.26. Guide: Virtual Printer Information & Troubleshooting (Win)

Applies to Versions: Kurzweil 3000 Windows

Note: Kurzweil 3000 for Macintosh does not support the KESI Virtual Printer. However, Mac OS X has a built-in print as PDF function. This means you can always print as a PDF and then open that PDF file into a Professional version of Kurzweil 3000 for conversion.

Note: For versions of Kurzweil 3000 prior to version 13, Kurzweil 3000 (Win) Professional Color or Professional Black & White is required in order to use the Virtual Printer.

General Virtual Printer Information:

KESI Virtual Printer Overview

The KESI Virtual Printer is a print driver. Instead of printing a file, it creates a Kurzweil 3000 image file, or a "virtual" print, directly from other applications.

If you have an application on your system that displays and prints a file format that the Kurzweil 3000 does not support, then by using the Virtual Printer you may be able to open the file in Kurzweil 3000.

To use the KESI Virtual Printer, you must have on your system, an application that can open the source file, and that application has a Print function

Notes:

Use of the KESI Virtual Printer in Kurzweil 3000 USB Edition requires a separate installation using either the KESIVP-Installer (for 32-bit computers) or KESIVP64-Installer (for 64-bit computers). Both KESIVP installers are in the top level of the USB device folder. Also note that you must have Kurzweil 3000 USB launched to use the Virtual Printer.

For 64-bit operating systems, you must install the KESI Virtual Printer x64 file found on the product DVD under the Software folder, or from here.

Kurzweil 3000 considers documents from the KESI Virtual Printer image files. If you want to keep the document in Kurzweil 3000, be sure to save it with the file extension .KES (Kurzweil).

If you want to use KESI Virtual Printer and have Internet Explorer in Protective Mode, you must first disable Protective Mode and Restart before using the Virtual Printer. When you are finished, re-enable Protective Mode and Restart.

Using The KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil image document from within another application, for example Microsoft Word, and then automatically opening within Kurzweil 3000.

Kurzweil 3000 launches, if it isn't already running, and opens the file.

Save the document.

If you want to add Kurzweil 3000 features, such as annotations to the document, be sure to save it with the .kes extension.

Note:

You can also add or modify the default list of file types for the KESI Virtual Printer to tell Kurzweil 3000 what file types it can open.

Reproducing Color in Documents Opened with the KESI Virtual Printer

By default, the KESI Virtual Printer creates documents in black and white, even when they contain color, however, you can set the KESI Virtual Printer to reproduce documents in color.

Note: If you are opening a PDF document with the Virtual Printer from Kurzweil 3000, the following procedure is required to reproduce color. However, if you are opening a document from its originating application, this procedure is not required as you should be able to choose color output at print time in the Properties dialog box available from the Print dialog box.

To set the Virtual Printer for color reproduction:

Open Printers and Faxes (Windows XP).

In the Control Panel, click the KESI Virtual Printer icon.

From the File menu, choose Properties.

In the Properties dialog box, click the Printing Preferences button.

In the Printing Preferences dialog box, click the Paper/Quality tab.

In the Color area, of the Paper/Quality tab page, choose Color, and click OK.

Click OK to close the Properties dialog box. Then close the Control Panel.

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil image document from within another application, for example Microsoft Word, and then automatically opening it into Kurzweil 3000.

Kurzweil 3000 launches, if it isn't already running, and opens the file.

Save the document.

If you want to add Kurzweil 3000 features, such as annotations to the document, be sure to save it with the .kes extension.

Note:

You can also add or modify the default list of file types for the KESI Virtual Printer to tell Kurzweil 3000 what file types it can open.

Setting Up the Kurzweil 3000 USB Virtual Printer

To use this feature with the Kurzweil 3000 USB version, you must first install it from the KESIVP-Installer (for computers running 32-bit versions of Windows) or KESIVP64-Installer (for computers running 64-bit versions of Windows). Both installers are in the top level of the Kurzweil 3000 USB device folder. NOTE: You must have the Kurzweil 3000 USB version of the software open in order to use the Virtual Printer.

Kurzweil 3000 v13 - How to make a VP installer via MSI

Starting with version 13 of the Kurzweil 3000 software, a separate installer is no longer included to install the virtual printer, it should install automatically with the product. If for some reason it does not, or you have a need to deploy the virtual printer you would want to run the below command:

From a command line, navigate to where the setup file is located and enter : setup.exe /a

Where setup.exe is the main installer file for Kurzweil 3000; this will perform an administrative install that will allow you to create a virtual printer installer. You would then use the files created to either install the virtual printer manually, or via a deployment process.

Please make sure that all folders in the extracted package are in the same root folder as the msi file, this will insure proper installation.

Tips for Troubleshooting the KESI Virtual Printer:

Note: It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000, such as v8 or below; however, success is not guaranteed or supported. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

To do this, open your Printers and Faxes in your Windows Control Panel. You will see a list of printers. Double-click your KESI Virtual Printer. This will open a KESI Virtual Printer window. In this window, click Printer -> Properties. This will open your KESI Virtual Printer Properties window.

4. Verify / change your settings under the KESI Virtual Printer Properties so they are correct. Apply and OK the changes once your done. Refer to the below steps for more details..

Refer to the image KESI Virtual Printer Properties settings below for the correct settings you will need to use. If your settings are different, change them to those matching the image.

1) Sharing

Verify that "Do not share this printer" is marked.

2) Ports

You want to verify that your KESI Virtual Printer is assigned to a Local Port by itself. If this is not the case, you'll need to Add a new Local Port and assign the KESI Virtual Printer to that port:

In the Ports tab, click "Add Port..." -> select Local Port on the list of Available port types -> click "New Port..." -> enter the port name "Kurzweil" (without the quotes) and click OK -> Close.

In the Ports tab, verify that your Kurzweil Local Port is selected and click the Apply button to assign the KESI Virtual Printer to that port.

Also verify that "Enable printer pooling" is unchecked.

3) Advanced

Verify that "Always available" and "Print directly to the printer" are both marked.

4) Device Settings

Select "Application" in the settings tree -> click the "Setup..." button. Verify that "Kurzweil 3000" is your Default Application and Color Reduction is set to "Fast"

5. Launch Kurzweil 3000 and then minimize the program.

6. Launch a word processing program that has a Print function, such as Wordpad. In Wordpad (or another word processor), type out some random text. Print (Ctrl + P) your open document as a test, selecting your KESI Virtual Printer as your printer. Your document should print over to Kurzweil as an image.

I registered Kurzweil 3000 and now my KESI Virtual Printer is missing. Why?

Most likely you registered Kurzweil 3000 as the LearnStation version. LearnStations cannot use the KESI Virtual Printer and lose access to it.

You can verify which version of Kurzweil 3000 you have registered by clicking Help -> About Kurzweil 3000 from the Kurzweil menu.

Does Kurzweil 3000 for Macintosh have a KESI Virtual Printer?

Error Message, "Printing to the KESI Virtual Printer is not an option"

You cannot virtually print to the virtual printer if you are already typing within Kurzweil. You have essentially skipped the Virtual Print process and typed straight into Kurzweil.

After you type your document out within your word process program, you can then either virtually print the doc and it will open with Kurzweil, or you can launch Kurzweil and open the doc by using the open doc feature within Kruzweil. Navigate to the document and open the doc.

Where can I download the KESI Virtual Printer for Win 7/Vista 64 bit and Win XP?

The link to the KESI Virtual Printer for Windows 7 64 bit and Vista 64 bit can be found here:

1.27. Error: 1722 during installation of Kurzweil 3000 v14

Issue Summary:

During installation of Kurzweil 3000 v14, the following error will appear near the end of the installation causing a rollback of the install process:

"Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallRouter, location: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Router.exe, command: -i -cmd "C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe %s -d"

Troubleshooting Steps:

Kurzweil 3000 v14 makes use of dependencies found in the Microsoft Visual C++ 2013 x86 and x64 packages. As such, there are different installation procedures depending on the operating system that you're running. Please note your operating system version (Windows Control Panel > System) before continuing with the steps below.

Step #1: Download and install the appropriate version of Microsoft Visual C++ 2013 from Microsoft

Note: This issue is only verified to occur when installing Kurzweil 3000 v11 on Windows XP computers; however, it's possible that it may occur using other versions of Kurzweil 3000 on Windows XP.

Issue Summary:

During the install of Kurzweil 3000 v11 on a Windows XP computer, the user may receive the following error: "Error 1303, The installer has insufficient privileges to access this directory: C:\Documents and Settings\All Users\Documents\KESI. The installation cannot continue. Log on as an administrator or contact your system administrator".

Troubleshooting Steps:

Windows XP Professional

1. Verify you are logged in as an Administrator user in Windows.

2. Open the the folder C:\Documents and Settings\All Users

3. Inside the All Users folder, right-click the Shared Documents folder and select Properties from the context menu. This will open a Shared Documents Properties window.

4. In the Shared Documents Properties window, go to the Sharing tab.

5. Verify the check box for "Share this folder" is checked and the Share name is "Documents" (without the quotes).

6. If a check box exists for "Allow Network Users to change files", check it as well.

7. Apply the changes and press OK to exit.

8. Attempt to install Kurzweil 3000 again.

Windows XP Home Edition

1. Verify you are logged in as an Administrator user in Windows.

2. Open the folder C:\Documents and Settings\All Users

3. Inside the All Users folder, select the Shared Documents folder.

4. With Shared Documents folder selected, click on the network Share Wizard in the file and folder tasks. Follow the prompts to share this folder over a network. After this completes, you should now see a "share hand" icon under the yellow folder indicating that the Share Wizard worked.

5. Right-click the Shared Documents folder and selet Properties from the context menu. This will open a Shared Documents Properties window.

6. In the Shared Documents Properties window, go to the Sharing tab.

7. You must change the Share name from "ShareDocs" to "Documents" (without the quotes).

8. Check both "Share this folder on the network" and "Allow network users to change my files" under the Network sharing and security section. Apply the changes and press OK to exit.

9. Attempt to install Kurzweil 3000 again.

1.29. Error: CMp3FormatInfo:ParseDescription

5/13/2014

Note: This is more likely to occur on older versions of Kurzweil 3000 on newer operating systems.

1.30. Error: 1305 "Error Reading from file" During Installation (Win)

Note: This issue has been verified to occur when installing Kurzweil 3000 v10 and v11 on Windows XP computers, Windows Vista computers, and Windows 7 Computers.

Issue Summary:

During the install of Kurzweil 3000 v10 or v11 on a PC, the user may receive the following error: "Error 1305, Error Reading from file. Verify that the file exists and that you can access it". The installation cannot continue. (Error Image below)

Troubleshooting Steps:

1. A 1305 error usually means that there is a communication issue between the Hard drive and the CD drive, or the CD media is dirty or bad.

2. Take the K3000 install CD out of the CD-ROM drive and clean it with a soft cloth.

4. Verify the latest version of Microsoft .NET Framework is installed -- that would be Microsoft .NET Framework 3.5 SP 1. You can see if .NET is installed via Start -> Control Panel -> Program Features -> and looking at the alphabetized list of installed programs and features there.

5. Turn off UAC This can be done via Control Panel -> User Accounts -> Turn User Account Control On or Off... This will require a restart of the computer.

6. Insert the K3000 install CD back into the CD-ROM.

7. Create a folder on your desktop called "copy of Kurzweil install"

8. Double click the "My Computer" icon

9. Right click your CD Rom Drive and click "Explore cd"

10. Copy all the contents of the CD to the new folder your created.

11. Run the setup.exe from within your folder on the desktop and run the install from there.

If this solution does not work, you most likely have a bad/defective CD. Please contact our Customer Service department 800-547-6747 for a replacement CD.

Note: This issue is verified to occur using recent versions of Kurzweil 3000. It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000, such as v8 or below; however, success is not guaranteed or supported. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

Issue Summary:

This issue is often first noticed as missing foreign language voices or dictionaries in Kurzweil 3000. The reason why foreign language dictionaries are missing is because they are dependent on foreign voices being available within Kurzweil. The reason why foreign language voices are missing is because they run off of the ETI-Eloquence speech engine, which is failing to load.

The ETI-Eloquence is a SAPI4 Text-To-Speech (TTS) engine that is automatically installed as a component during Kurzweil 3000's installation. If the ETI-Eloquence speech engine is not properly initializing on launch of Kurzweil 3000 or SAPI4 functionality is not installed on your operating system, you will encounter this issue.

Troubleshooting Steps:

Phase 1: Verify that the ETI-Eloquence speech engine is set as the primary SAPI4 speech engine in your SAPI4 registry.

This phase only applies to installed versions of Kurzweil 3000 -- not the Kurzweil 3000 USB product.

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

3. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with two speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

Issue Summary:

When attempting to create an MP3 audio file through the File -> Audio Files -> Create Audio File option, the MP3 file will hang in the Pending Queue, be incomplete during playback, or not get created at all.

Troubleshooting Steps:

Verify you are running the latest patch for your version of Kurzweil 3000

1. Log in as the Administrator account on the machine

2. Launch Kurzweil 3000 (if you are using Windows Vista or Windows 7, launch Kurzweil 3000 using the Run As Administrator option in Windows)

3. Go to Help -> About Kurzweil 3000 and verify the version of Kurzweil 3000 that is currently installed

4. While connected to a working internet connection go to Online -> Updates to begin a search for any more recent updates

5. If any updates are found check the box next to the most recent version for you Kurzweil 3000 language and choose OK to begin the download

6. When the download completes a dialogue box will appear stating that the download finished and that you must close Kurzweil 3000. Choose OK on this dialogue box and then close Kurzweil 3000.

7. Upon exiting Kurzweil 3000 the patcher will run (if it does not run automatically, press the Setup button that appears on the screen)

8. Once the patcher is complete, launch Kurzweil 3000 again

9. Go to Help -> About Kurzweil 3000 and verify that the version of Kurzweil 3000 has been updated

Install the MP3 Encoder used by Kurzweil 3000 (lame_enc.dll)

1. Log in as the Administrator account on the machine

2. Ensure that Kurzweil 3000 and any other applications are closed

3. Delete the contents in the following folder (dependent on your operating system)

4. Download and save the file "lame_enc.dll" attached to this support ticket

5. Copy the downloaded file "lame_enc.dll" into all of the following directories:

On 32-bit versions of Windows:

C:\Windows

C:\Windows\System

C:\Windows\System32

On Windows Vista or Windows 7 64-bit:

C:\Windows

C:\Windows\System

C:\Windows\System32

C:\Windows\SysWOW64

6. Restart your computer

1.35. Error: Hang on launch (Now Loading, Please Wait...) (Win)

Applies to Versions: Kurzweil 3000 (Win) - All current editions.

Note: This issue is verified to occur using more recent versions of Kurzweil 3000. These steps may not apply to certain older versions of Kurzweil 3000, as certain older versions use different speech engines. If you are using an older version of Kurzweil 3000 where this applies, it is advised to upgrade to the latest version. For details regarding an upgrade, please contact a Kurzweil sales representative.

Issue Summary:

When a user launches Kurzweil 3000, it hangs indefinitely at the splash screen. The splash screen is a window that reads "Now Loading Kurzweil 3000 Please Wait...". As such, the user is prevented from accessing the Kurzweil 3000 program.

The most common reason for this issue is that Kurzweil 3000 is failing to properly initialize one or more required speech engines on launch.

Troubleshooting Steps:

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

3. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with 2 speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Restart your computer.

7. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding. Note: Most users will find that their issue is resolved at this step.

8. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. This will open a SAPI 5 Registry window.

9. In the SAPI 5 Registry window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* VW Kate and VW Paul. Once you're done, click Save and then Exit. View the attached picture "SAPI5Reg example.JPG" as an example of what it should look like with 7 speech engines.

10. Restart your computer.

11. Launch Kurzweil 3000. It should load all the way into the program. If this does not occur, please contact technical support.

1.37. Error: Opened .kes files will appear blank but text can be read (Win)

Issue Summary:

When opening any imaged or scanned .kes file, including Kurzweil Sample Documents (located in C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000\Sample Documents), no image will appear within Kurzweil. However, the text of the document can be read as normal using Kurzweil's Read function.

This problem may occur when using Kurzweil 3000 v11.03 on a Windows Vista or Windows 7 computer.

Note: The most recent Kurzweil 3000 v11 install CD and free trial download install v11.03 by default. In other words, if you recently received a new Kurzweil 3000 v11 CD or just downloaded the trial, you may encounter this problem after installation on Vista or Windows 7 if you haven't yet applied the latest Kurzweil 300 patch.

Note: This issue is only verified to occur using Kurzweil 3000 v11/v12 installed Windows 7 64-bit computers; however, it's possible that it may occur using other versions of Kurzweil 3000 or Windows.

Issue Summary:

If SMART device drivers or software are installed on a computer with Kurzweil 3000, when the user exits Kurzweil 3000, he or she may receive a Windows error message "the program has stopped working and needs to close". The impact to Kurzweil 3000 functionality should be minimal, as Kurzweil was in the process of being closed anyways.

It is verified in the Windows Event Viewer that installed SMART software on Windows 7 64-bit computers causes this error.

Troubleshooting Steps:

This issue is resolved in the SMART Notebook software release version 10.8. Updating your SMART software to that version or greater should resolve the issue.

1.39. Error: Startup Failure 5 error on launch (Win)

Issue Summary:

A user receives a Startup Failure 5 error when attempting to launch Kurzweil 3000. This prevents the user from accessing the software, as the Kurzweil 3000 application will automatically quit.

This problem may occur when using Kurzweil 3000 v11.03 on a Windows Vista or Windows 7 computer.

Note: The most recent Kurzweil 3000 v11 install CD and free trial download install v11.03 by default. In other words, if you recently received a new Kurzweil 3000 v11 CD or just downloaded the trial, you may encounter this problem after installation on Vista or Windows 7 if you haven't yet applied the latest Kurzweil 300 patch.

When a user attempts to log into Kurzweil 3000 version 11 Web License, the user will receive the error The request failed with HTTP status 404: Not Found (pictured below):

Reason:

The server and software technology upon which the Kurzweil 3000 Version 11 Web License relied for license storage and management has become obsolete, is no longer supported, and therefore, we cannot upgrade to continue providing service.

If you have an older version of Kurzweil 3000 v13 installed (e.g. v13.03) and log into the software, you may be missing word lists (.kwl files). Doing this may also corrupt the word lists for that installation, preventing those word lists from automatically populating for future user profiles on that installation.

Logging into an older installation of the client may also corrupt the word lists tied to the settings of your Web Licensing firefly account, so if that account is used to log into an installation of the client that was conducted using newer media, you may still be missing word lists.

Installations from DVDs dated before Oct 2012 may be affected by this problem.

This problem only affects early versions of Kurzweil 3000 V13 Web License for Windows.

Problem:

A user may not be able to create vocabulary word lists from extracted highlighted words.

This may be because Kurzweil 3000 (K3000) was installed from the release DVD (dated in 2012) and temporarily corrupted the settings file of the user account. That older version of K3000 contained bugs regarding word lists.

Solution:

1. Install K3000 from the latest build on a different computer. Log into that installation (from the latest build) of K3000 with the username/password of your affected account. If you do not have access to another computer to install the latest build of the software, you can call us for technical support.

2. Because this new installation was not installed from the release DVD, and you can use the new installation to "uncorrupt" the roaming settings file tied to your user account.

3. While logged in with your user account in the new installation, create a word list via extracted highlighted words on this computer. Then Exit K3000. Creating a word list this way should fix your user account's settings file.

5. After installing the update, you should be able to log into the old installation (that's been updated), and word lists should work.

1.44. Read the Web may not function on OS 10.8 or 10.9

Last updated: 6/10/2014

Problem:

The Kurzweil 3000 (K3000) Read the Web add-on that installs into the Mozilla Firefox web browser may not function on Mac OS 10.8 or 10.9 computers.

The add-on will install into Firefox without encountering problems. However, if you attempt read with it (e.g. press the Read button in your Read the Web toolbar), you may receive an error message or a message saying that the Kurzweil 3000 software is not detected (even if K3000 is installed).

Status:

This is a bug within our software that our development team is investigating for resolution. We currently do not have an ETA on a fix.

1.45. IntelliTools acquired by AbleNet

Last Updated: 4/22/2014

The Kurzweil Educational Systems division of Cambium Learning Technologies no longer provides support for IntelliTools products. AbleNet, Inc. now owns and provides support for IntelliTools products.

Kurzweil/IntelliTools announced on 4/17/2014 that the IntelliTools® arm of the company has been sold to AbleNet, Inc. of Roseville, MN. The sale includes the IntelliTools software product line of Classroom Suite, ReadingTutor, MathTutor, Primary Skills Builders, Balanced Literacy™, MathPad™, Number Concepts, and ReadyMade® Story Kits, and the accessible keyboard IntelliKeys® with the keyboard's accompanying products.

Since 1985, AbleNet has been improving the lives of students with disabilities by developing innovative assistive technology solutions empowering learners of differing abilities to thrive in the classroom. Today, AbleNet is a world leader in helping individuals with significant cognitive and/or physical disabilities learn more, work successfully, and live better. Delivering over 500 unique and proprietary products to more than 60 countries, AbleNet provides an essential selection of assistive technology and curriculum used around the world every day.

We are pleased that with this sale, the IntelliTools legacy of providing solutions for learners with lower incidence disabilities will continue to be served by a company with a strong history of delivering positive results for these students.

For more information about the IntelliTools products and support in your area, contact your current supplier or AbleNet. Inc. Here are AbleNet's contact details to address any question you may have:

2. Kurzweil 3000 Web License-firefly

2.1. Error: Cannot access an uploaded file via firefly

Issue:

You receive the error "The file has no pages that firefly can currently display." or "Please try again. The file is still loading" when attempting to open a file through the fireflywebsite or iPad application

Examples:

Solution:

This first error can be received when you are attempting to open a file type that is not currently supported; you may also see it if the file is supported but still processing. The currently supported file types are listed below. If you are using a supported file type and are getting either of these errors; please wait 5-20min before attempting to access the file again.

Supported File Types:

.kes .txt .rtf .pdf .doc .docx .bks .epub

Note:firefly is an evolving system and the supported file types may be expanded in the future.

You may be able to use the KESI Virtual Printer for Windows to convert unsupported formats into supported formats. For Mac, you would "print" the file you are interested in to a .pdf, and then upload the .pdf. Further instructions on the use of the KESI Virtual Printer can be found here: Virtual Printer Information & Troubleshooting

2.2. General Information: Does K3000-firefly support CAS or Shiboleth authentication?

Does Kurzweil 3000-firefly support CAS or Shiboleth authentication? If not, what authentication method is used to allow students/faculty access the application?

Username/password credentials to access the Kurzweil 3000 Web License software are created in a website called firefly. Usernames are generated by the firefly website when an account is created, based on an algorithm that uses the first and last name of the user. For example, a user John Smithingson may receive the username johnsmithinab.

If you own a site or district license of Kurzweil 3000 Web License, we offer a free user import service, so you don't have to manually create users within the firefly website. However, like through the website, usernames created through an import are automatically generated and cannot be specified.

To describe the normal process as an end user, the end user logs into his computer using his domain username (which may or may not be tied to CAS or Chiboleth), launches the Kurzweil 3000 software application (most likely through a schortcut on the desktop), and is provided a window asking for the aforementioned Kurzweil 3000-firefly username/password.

2.3. General Information: Does firefly integrate with Active Directory/LDAP?

Do user accounts created for Kurzweil 3000 Web License and firefly integrate with Active Directory/LDAP?

We do not currently have plans to integrate the fireflyrostering system into Active Directory or other systems.

Username/password credentials to access the Kurzweil 3000 Web License software are created in a website called firefly. Usernames are generated by the firefly website when an account is created, based on an algorithm that uses the first and last name of the user. For example, a user John Carpenter may receive the username johncarpenter2.

If you own a site or district license of Kurzweil 3000 Web License, we offer a free user import service (a.k.a. rostering servide), so you don't have to manually create users within the firefly website. However, like through the website, usernames created through an import are automatically generated and cannot be specified beforehand.

To describe the normal login process as an end user, the end user logs into his computer using his domain username, launches the Kurzweil 3000 software application (most likely through a schortcut on the desktop), and is provided a window asking for the aforementioned Kurzweil 3000-firefly username/password.

2.4. General Information: How to print colored reports in VPORT (Win/Mac)

Information:

Early adopters of Kurzweil 3000 Web License (Win) v13 and (Mac) v5 with firefly may have purchased a User Pack implementation. The top level coordinator account wthin firefly of a User Pack implementation does not have administrative access to user accounts underneath it. Additionally, the user pools and licenses within each User Pack have to be managed separately.

For example, if you purchased two 30-User Packs, you may have received 3 different emails containing usernames and passwords for firefly -- one for the top level coordinator account and one for each sub-coordinator account of each User Pack.

We have since discontinued User Pack implementations. If you have an implementation that consists of User Packs and would like to "merge" your User Packs so all licenses and users can be managed under a single top level coordinator account, please submit a request to technical support.

Macintosh Versions:

General Information:

In order to login to the Kurzweil 3000 Web License client or the firefly website you must have internet access to connect; an active connection for the product(s) to continue to function is required. The connection is encrypted and maintains itself automatically.

What happens if Internet access is lost?

1. All options available in the software except the menu option "Save" and "Exit" will become unavailable within the Kurzweil 3000 menus. Toolbars also become unavailable, except for being able to save.

2. A message window pops up notifying the user of the disconnection and to save their work. If you are not getting a message please make sure your version is up to date.

Is there a redundant access check, after the first connection failure?

No, there is not. If the first access check fails, the information above this entry would apply. You must keep an active Internet connection while using the Kurzweil 3000 Web License or firefly product in order for it to continue to function properly after logging in.

What if my network is implementing a proxy server?

The software library Kurzweil 3000 software uses to detect Internet connectivity is not proxy aware. Kurzweil 3000's web licensing authentication will not function through a proxy server, resulting users not being able to log in to the software. The solution is to make a handling exception in the proxy server's settings, so the proxy does not handle any traffic to/from our service addresses, forcing such traffic over a direct Internet connection.

This page has instructions detailing how to add exceptions to proxy settings:

It's also important to note that your web browser proxy settings for Internet Explorer (Win) and Safari (Mac) on the client need to have proper web access for Kurzweil 3000 Web License client to function.

This site has some instructions on how to create a caching rule for the server: Caching Rules

In Figure 7, you need to add the applicable sites listed below in this article based on the version of Kurzweil 3000 you are using.

In Figure 9, choose the option Never, no content will ever be cached.

Please continue reading for specific connection addresses you would need to make an exception for.

What Web service addresses is Kurzweil 3000 Web License / firefly attempting to access for a valid connection to the product?

Kurzweil 3000 v11 Web License (Win)

The Kurzweil 3000 v11 Web License version has been discontinued as of July 10th, 2014. The server and software technology upon which the Kurzweil 3000 Version 11 Web License relied for license storage and management has become obsolete, is no longer supported, and therefore, we cannot upgrade to continue providing service.

We are sorry for this inconvenience and want to work with you to find a good solution. Please contact sales for further support.

You may resolve the current IP addresses by executing a command-line ping for kws.cambiumlearning.com or ul.cambiumtech.com

Note:firefly,Kurzweil 3000 v11, v13 (Win) and v5 (Mac) Web License editions have different connection addresses, above connection information does not apply to these versions, please view the section linked for those versions at the top of this article.

Connectivity is required in order to access your licenses, users, *Web Universal Library, and the Kurzweil 3000 installable client for these versions.

If you are experiencing connection problems, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

*.fireflybykurzweil.com*

TCP port: 80 (HTTP)

You may resolve the current IP address by executing a command-line ping for firefly.kurzweiledu.com

Note: Kurzweil 3000 v11, v12 (Win) and v4 (Mac) Web License editions have different connection addresses; above connection information does not apply to these versions, please view the quick links for those versions at the top of this article.

Proper connectivity is required in order to access or manage: firefly, licenses, users, Web Universal Library, and the Kurzweil 3000 installable client for these versions.

2.8. General Information: Will firefly work on my mobile device or tablet?

Will firefly work on my mobile device or tablet?

firefly will work on mobile devices and tablets that support Adobe Flash and use a supported Web Browser. This is a list of supported Web Browsers for mobile devices and tablets; Internet Explorer, Google Chrome, Mozilla Firefox, Safari. Cookies must be enabled in the Web Browser.

2.9. Guide: Creating Classes in VPORT (Win/Mac)

Why do I want to create a class for a teacher account in VPORT?

It's important for a teacher to have a class, due to students being required to be in a class in order to login to the Kurzweil 3000 Version 12 Web License Edition client.

Having students in classes also is beneficial to the usage reports available. In addition, teachers that have classes can make use of the assignments system in the Kurzweil Web License software.

Once again, it is required to have at least one teacher and one class in order for students to be added to the system.

What if I don't want to create a class for all my teacher accounts?

If you do not wish to create individual classes for all your teachers, you may instead create one generic teacher account and have multiple teachers use the same account, sharing the students/classes that teacher is assigned to. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. Another possible difficulty would be that it may be harder to manage the students in this large class implementation, if it is not segregated into multiple classes. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "Shared" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000teacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login to VPORT or Kurzweil 3000 multiple times.

Adding Classes to Teacher accounts in VPORT

Coordinator user account steps:

1. Using the drop-down in the top right select the school in question.

2. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

3. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for that teacher.

4. Click "Save Changes" on the top or bottom of this page.

Principal, Campus, and Campus Coach user account steps:

1. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

2. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for the teacher.

3. Click "Save Changes" on the top or bottom of this page.

2.10. Guide: Creating Student Accounts in VPORT (Win/Mac)

How do I add a student to VPORT?

To add a student, you must first login to VPORT. There are two options available for adding students; those being: Adding students to VPORT manually or importing students from the supplied template. All user types besides student accounts may add student users to VPORT. Continue reading for more details on this process.

What if I don't want to create an account for all my students?

If you do not wish to create individual accounts for all your students, you may instead create one generic account and have multiple students use the same account. This type of account can also be called a "Guest Account". The main drawback to this is that you will not have accurate usage reports at the individual level.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testuser", or "K3000student01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

Adding students to VPORT manually:

If you only have a few students to add to the system, this is often the best method.

*Note: To add students with this method there must first be a class in place attached to a teacher account, classes are added by a school or district VPORT user. If you do not yet have a class in the system, please refer to article 6.3. Guide to creating classes in VPORT for assistance in creating classes.

You must fill out all required fields when adding students, these being:

Last Name

First Name

ID: The ID is a number you assign to the student, this is normally a student ID number but it does not have to be. Every student requires their own unique ID.

With above required fields in mind, once logged in with your VPORT account, please follow the steps below to add a student account.

How to add students manually with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. In the top right hand corner, navigate via the drop-down for "School" to verify the school you are interested in adding a student to.

2. Click the drop-down for "Class" and select the class you are interested in for the school in question. *If the "Class" drop-down is not selectable, displaying as "All" and appearing to be grayed out : Please refer to article 6.3. Guide to creating classes in VPORT for further assistance.

3. Click the "Add Students" button. This should be located on the "My Class > Roster" page, you should be on this page now, following above steps.

4. Type the student's last name, first name, and ID.

5. Click on "Save Changes" when done.

6. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu for the school and class selected. If it does not update immediately, please refresh the page.

How to add students manually with Teacher VPORT user accounts:

1. Navigate to the "My Class" tab.

2. Click the "Add New Students" button.

3. Type the student's last name, first name, and ID.

4. Click on "Save Changes" when done.

5. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu. If it does not update immediately, please refresh the page.

Adding students to VPORT from a template, using the Web Import Tool:

This option allows you to upload a large list of students at one time, through a Microsoft Excel spreadsheet. Teacher,School, and District accounts may perform this action. A template is provided for you to be able to do this easily from within VPORT. Please see below for more details on this process.

How to add students with the Web import tool with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. Navigate to the "Import Students" sub-menu from the "My District" or "My School" tab. You my also click "Import" from the landing page next to "Add Students".

2.11. Guide: Creating Teacher Accounts in VPORT (Win/Mac)

How do I add a teacher to VPORT?

To add a teacher, you must first login to VPORT with an account that has access to do so. If you do not have a VPORT account, please contact our customer service team at 800-547-6747 to verify if your organization has an account. The primary account for VPORT, called the coordinator, is setup by our Customer Service team after the Web License Activation form is completed.

What if I don't want to create a teacher account for all my teachers?

If you do not wish to create individual accounts for all your teachers, you may instead create one generic account and have multiple teachers use the same account, sharing the students/classes attached to that account. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testteacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

Adding Teacher Accounts to VPORT

Coordinator user account steps:

1. Navigate to the "My District" tab.

2. Click the "Add" button on this page for the "Add School Users" option.

3. Click the button on the "School Users" page for "Add New Staff".

4. Type the teacher's last name, first name, email address, and school you would like them to be able to access. For Teachers, you will also need to select the Role "Teacher" in the drop-down menu for "Role". You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for teachers that have been created will now appear on the "My District" > "School Users" sub-tab area. Click on the "Show Teachers" button to view teacher accounts for the district.

Principal, Campus, and Campus Coach user account steps:

1. Navigate to the "My School" tab.

2. Click the "Add" button on the "My School > Summary" page for the "Add Teachers and Classes" option.

3. Click the button on the "Add Teachers and Classes" page for "Add New Staff".

4. Type the teacher's last name, first name, and email address. You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for the teachers that have been created will now appear on the "My School > Teachers and Classes" tab.

2.12. Guide: Universal Library File Upload Utility (Win)

Applies to Versions: Kurzweil 3000 Web License (Win)

General Information

What is the Universal Library Uploader?

The Universal Library Uploader utility allows for the upload of Kurzweil 3000 compatible documents to the Universal Library (Kurzweil 3000 cloud storage) without the use of the Kurzweil 3000 client interface.

Who should use the Universal Library Uploader?

The Universal Library Uploader utility is intended for use by schools with large pools of local Kurzweil 3000 content that they would like to host on the cloud based Universal Library.

3.1. General Information: Folders with Limited User Accounts require "Write" access to in order to run Kurzweil 3000 Network (Win)

Note: Most institutional environments require the client computers to have limited user account permissions in order to maintain the security infrastructure of the network. Kurzweil requires 'Write" permissions on specific folders in order for the program to run properly.

3.2. General Information: Do I have to install the Kurzweil 3000 Network Administrator/Engine on a Server? (Win/Mac)

If the administrator does not have access to a server, is there a way to install the Kurzweil 3000 Network Engine/Administrator on a client machine?

The K3000 Network Administrator and Engine does NOT need to be installed on an actual server computer. The Network Engine/Administrator will run on a regular workstation, as long as that workstation is turned on and has a static IP address.

To clarify:

The Kurzweil 3000 Network Engine (Mac or Windows): Can be installed on a simple workstation computer.

However:

The client machine needs a static IP address

The client machine needs to be always on during use

If the client machine is Windows, it will need to be turned on most of the time to properly track licenses to go

A local firewall may need to be unblocked for TCP port 1006 (Windows), and TCP port 5001 (Mac) -- although most installations won't need to worry about this.

3.3. Guide: How to migrate Kurzweil 3000 Network to another server (Win)

Applies to Versions: Kurzweil 3000 (Win) Network v10 and higher.

Note: If your new server is a Virtual Server, the install process is will most likely have to be done in a special way because the virtual machine is not tied to a real USB Port. Please view the Installation Information for a virtual server page: http://support.cambiumtech.com/index.php?pg=kb.page&id=1564

Issue Summary:

User would like to move the Kurzweil 3000 Network Engine & Administrator to a new server. What is the easiest way to move the Network Engine & Administrator and change the IP addresses of all the Client Machines?

Steps to moving to a new server:

1. Login to the Kurzweil server with an administrator account

2. Insert your keydisk into an available USB port on the Kurzweil server

3. Launch the Kurzweil Network Administrator program

4. Navigate to: Licenses > License Management > Read Key

5. Uninstall the licenses back to Keydisk from the old server

6. Uninstall the administrator & Network Engine from the old server using Add/Remove programs

The Kurzweil 3000 Network Engine (i.e. licensing server) is not officially supported to run on a virtual server.

There have been reports of customer's license files being corrupted when their Kurzweil 3000 Network Engine (Kurzweil licensing server) is hosted on a virtual server machine. However, we have not been able to internally reproduce this issue.

To avoid license corruption, make sure your virtual server is turned on at least 95% of the time and its real host has a backup power supply. Your virtual server will also need a static IP address.

Issue Summary:

An administrator is trying to install the licenses from the Kurzweil USB license keydisk to a Kurzweil Network Engine hosted on a virtual server. This virtual server has no direct access to a USB port.

Troubleshooting Steps:

1. Close out of the Kurzweil 3000 Network Administrator app running on the virtual server.

3. After installation, go through in-software registration chute to activate the new Remote Administrator app.

4. Place the USB keydisk into the real computer.

5. In the new Remote Administrator (which is essentially a second Kurzweil 3000 Network Administrator app), click Tools > Options. In the Options window, enter the IP address of the virtual server. This will point the active Kurzweil 3000 Network Administrator app to the Kurzweil 3000 Network Engine (i.e. licensing server) hosted on the virtual machine, and let you administrate it.

6. Restart the Kurzweil 3000 Network Administrator. In the Licenses menu, click on License Management... and follow the prompts to install licenses from the keydisk to the Network Engine.

3.7. General Information: What is the difference between "License-to-Go" and "Remote License-to-Go"? (Win)

Last Updated: June 2011

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

What is the difference between "License-to-Go" and "Remote License-to-Go"?

Technical Information:

License-to-Go:

License-to-Go's are granted to a computer that is temporarily connected to the network. For example, an administrator installs a regular Kurzweil 3000 Professional Color client on a laptop. From the Kurzweil 3000 Network Administrator program, the administrator chooses the particular student from active user list, and selects "Grant License-to-Go." The administrator then selects the amount of time the license will be checked out for. There will be one less available Professional Color license available on the server once the license is "checked out.

Issuing a License-to-Go would be similar to checking out a library book (a license) by going into library and speaking with a librarian. The book will be gone for as long as it was checked out, or until it's returned.

Remote License-to-Go:

The Kurzweil 3000 Network version will come with a Remote Client install CD. This client is different from the regular Kurzweil 3000 client. The client does not have to be connected to the network, ever, to run. When you run a remote client for the first time it will give you a system code. The Admin then takes this system code and then generates a Remote License-to-Go Code by entering the System Code into the Network Administrator program. This Remote License-to-Go can be granted for a specified amount of time. The Administrator or client user, will then enter this remote code into the remote client window.

Using the above library book analogy, Issuing a Remote License-to-Go is like checking out a library book over the phone instead in-person, by giving a number and getting a number back. You will receive access to the book (license) as soon as it's checked out.

Additional Remote Client/Remote License-to-Go Information:

The Remote Client is used to generate a system code for a generated Remote License-To-Go code. To create a Remote License-to-Go code there are a few requirements:

1. You will need the clients System Code (When attempting to start the remote client they will get an overlay with a System Code).

2. You will need the clients system Time Zone, and Regional Settings (should be set to United States).

3. On the Network Administrator system, set the Time Zone to the same as the Client Machine.

Troubleshooting Tips if the Report will not run

Make sure all users have write permissions to the users folder, located here: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

3.9. Error: 102 (the license-to-go could not be validated, perhaps because you are a limited user) (Win)

Last Updated: November 2012

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

Using the Kurzweil 3000 Network Administrator to issue a License-to-Go to a limited user account will result in a 102 Error (the license-to-go could not be validated, perhaps because you are a limited user).

Troubleshooting Steps:

The Kurzweil 3000 Network License-to-Go and Remote License-to-Go both require that the client be used by an account with local administrator access. If you receive the above error, you'll need to ensure that the account has local administrator access to the machine.

If the account has local administrator access and is running on Windows Vista or Windows 7, the issue may be related to User Account Control. On the client machine navigate to this location: C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000. Right click on the kurzweil 3000.exe and "run as administrator". After the Kurzweil client launches, try to issue a License-to-Go to this client and it should take.

Note: Our development team is aware that customers would like to be able to use the License-to-Go and Remote License-to-Go features with limited user accounts. This is currently an issue under investigation.

Issue Summary:

When trying to uninstall the Kurzweil 3000 Network Engine using add/remove programs in the control panel an error occurs, "Uninstallation Cancelled, Fatal Error during uninstall". If the network Engine cannot be removed, a newer version cannot be installed.

Troubleshooting Steps:

1. End the Kurzweil 3000 Network Engine service. Click Start -> Run command: -> (type in the run box "services.msc" without the quotes -> find the Kurzweil 3000 Server service -> Right click on the service -> Stop

Note: If you are using a Kurzweil 1000 or a Professional version of Kurzweil 3000, you can scan images directly into Kurzweil. For this, you will need to use a scanner that is compatible with your version of Kurzweil. To determine if your scanner is compatible, read below.

Note: If you already have a working scanner and want to test its compatibility, the easiest way is to order a free Trial Edition of Kurzweil and install it.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open those images inside Kurzweil 1000 or a Professional version of Kurzweil 3000 for automatic conversion to a Kurzweil file type (.kes).

Note: Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

Kurzweil 3000 for Windows

Kurzweil 3000 for Windows (Professional Color or Black & White) is designed to work with scanners that use a TWAIN driver for your Windows operating system. For example, if Windows 7 Professional 64-bit is your operating system and you want to use a scanner that is compatible with Kurzweil 3000, then you will need a scanner that uses a TWAIN driver made for Windows 7 Professional 64-bit.

The vast majority of scanners use TWAIN drivers, but to ensure compatibility with Kurzweil and your operating system you should always check with the manufacturer first. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Kurzweil 1000

Kurzweil 3000 for Macintosh

Kurzweil 3000 for Macintosh (Professional Color or Black & White) is designed to work with scanners that interface with Mac OS X's built-in Image Capture application using Image Capture drivers. Scanners that only use TWAIN drivers will not work with Kurzweil 3000 for Macintosh.

Scanners with Macintosh Image Capture drivers can be harder to find than those made with only TWAIN drivers. It is recommended that you verify with the manufacturer first if a prospective scanner uses Image Capture drivers. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Frequently Asked Questions (FAQ's):

What are the advantages of scanning directly into Kurzweil?

If a user has difficulty using a computer, scanning with a separate program and then opening the image file into Kurzweil for conversion can be quite a difficult process. For such a user, it is helpful to give them the ability to scan pages from the scanner directly into Kurzweil as a .kes file by simply clicking a prominent button on the Kurzweil menu.

From a technical perspective, images scanned directly into Kurzweil may benefit from Kurzweil's scanning capabilities (deskew, auto-alignment, etc.). Some scanner software may not have Kurzweil's scanning capabilities.

In environments where individual users are not responsible for scanning their own materials, the logistical and administrative advantages of scanning directly into Kurzweil are not as significant. Scanning as a .pdf file first may provide a handy source file, as a .pdf scan of a book or document could potentially have many uses outside of Kurzweil.

Can the Kurzweil 3000 (LearnStation) perform scans?

No. The LearnStation version of Kurzweil 3000 cannot perform the following functions of the Professional versions:

Scanning

Image Conversion

Virtual Printing

Optical Character Recognition (OCR)

Zone Editing

If I buy a scanner that meets the compatibility requirements is it guaranteed to work?

Even if a scanner is compatibile that does not 100% guarantee it will work, which is why we recommend testing out scanner compatibility first with a free trial of Kurzweil.

What's the difference between Kurzweil 3000 Professional (Color) and Professional (Black & White)?

If you scan in, convert, or virtual print a colored image using Kurzweil 3000 Professional (Black & White), it will automatically grayscale the result within Kurzweil. Kurzweil 3000 Professional (Color) will not do this and retain image color.

There's a scanner I want to purchase but it does not meet compatibility requirements. Will it work with Kurzweil 3000?

If a scanner does not have a TWAIN series driver for Windows, you will not be able to scan directly into Kurzweil.

If a scanner does not have an Image Capture driver for Mac, you will not be able to scan directly into Kurzweil. Can your company recommend a specific scanner model for use with Kurzweil 1000 or 3000?

We currently cannot provide scanner model recommendations. This may change in the future.

My scanner meets the compatibility requirements, but when scanning into Kurzweil it malfunctions. What can I do?

1. Your scanner will not work inside of Kurzweil if it's not properly installed or functioning with your computer's operating system. Verify that the scanner works in Windows by using your Fax and Scan Scanner Wizard. If you're using a Macintosh, verify that you can scan using your Macintosh's built-in Image Capture application. Also test your scanner with any bundled scanning software from the manufacturer. If your scanner is malfunctioning outside of Kurzweil, please contact your scanner manufacturer for technical support.

2. If possible, download and install the latest drivers for your scanner. Updating or reinstalling your scanner drivers will often fix scanning problems.

3. If your scanner is only malfunctioning within Kurzweil, please contact our technical support department. We may be able to modify settings for its TWAIN driver, improving how it interfaces with Kurzweil. Although this troubleshooting process usually results in success, it is not 100% guaranteed to work.

Always update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is updated. A troubleshooting solution may not work if you're using an outdated version. Often you may find that simply updating Kurzweil (i.e. patching) will automatically fix your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.

Do we recommended a high-end scanner for use with Kurzweil 3000 to perform large-scale document production scanning?

If you're interested in large-scale document production scanning, it's recommended to purchase a high-end scanner and use the scanner's bundled software to scan as a multi-page .pdf or .tif file. For example, if you're using a Canon DR scanner model, we recommend using Capture Perfect, which is the software that comes with the scanner.

After scanning as a mutli-page .pdf or .tif, open that file directly into K3000 to convert it into Kurzweil 3000 file.

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. If using Vista or Win 7; Open the following folder: C:\Program Files (x86)\Kurzweil Educational Systems\Diags.

4. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

5. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

6. Select the "TWAIN" driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The TWAIN is the good driver.

7. With the TWAIN driver selected and not ignored: Change "Hold Scanner" to Never, and "Native Scan" to On.. Click the "Done" button to close out of the "Scanner Configuration" window.

General Kurzweil 3000 for Mac Troubleshooting (Mac)

Last Updated: June 2012

Applies to all versions of Kurzweil 3000 (Mac)

Issue Summary:

The scanner is not working properly with Kurzweil and/or the scanner is not being recognized by Kurzweil.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open those images inside Kurzweil 1000 or a Professional version of Kurzweil 3000 for automatic conversion to a Kurzweil file type (.kes).

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. If the scanner is not working properly with Kruzweil 3000 (Mac) Try the following solution below:

2. Install the full software package for the scanner on the Mac

3. Run the scanner first through the software that came with the scanner

4. Wait for the scanner to calibrate

5. Try scanning through Applications->Image Capture

6. Close out of the scanner software

7. Now try scanning in Kurzweil

If the scanner is not recognized on your Mac, Try the following solution below:

1. Close out of Kurzweil

2. Uninstall the scanner's software by going to the Applications folder and dragging the scanner's software to the trash, empty the trash

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

4. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

5. Select the Brother MFC TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The Brother MFC TWAIN is the good driver.

6. With the Brother MFC TWAIN driver selected and not ignored: Change Hold Scanner to Never, and Native Scan to On.. Click the "Done" button to close out of the "Scanner Configuration" window.

4. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

5. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one, except the "Canon DR 2010C (TWAIN)" driver on the list.

6. With the correct TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On. Click the "Done" button to close out of the "Scanner Configuration" window.

Issue Summary:

The Canon DR 2580C will scan through the Automatic Document Feeder (ADF). All the pages will scan through, but only the first page scans or appears within Kurzweil.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

3. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

4. Select the DR 2580C TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The DR 2580 C TWAIN is the good driver.

5. With the 2580C TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

Issue Summary:

The Canon DR-3080CII will scan through all the pages, but only the first page scans or appears within Kurzweil.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

3. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

4. Select the DR-3080CII TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The DR-3080CII TWAIN is the good driver.

5. With the 2580C TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

Issue Summary:

When attempting to scan using the Dell V505 all-in-one TWAIN, a user receives an error stating "Make sure the scanner is on".

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil.

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".)

3. Select the Dell V505 TWAIN driver and set

4. Change the "Force Scanner Ready" to: ON

5. Change the "Native Scanner" to: ON

6. Click the "Done" button to close out of the "Scanner Configuration" window.

Applies to Versions: Kurzweil 3000 (Win) v13 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

If double sided is enabled in Kurzweil 3000, the Epson WorkForce WF-3620 and scanning through the Automatic Document Feeder (ADF): The first side will scan, but when it brings back in the first page to scan the other side, it will not continue the process and the page will get "stuck" in the scanner.

Steps to resolve:

Before attempting troubleshooting, it is good practice to make sure you have the latest update for your version of Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. If you have C:\Program Files (x86) go there instead. Open the ScanConf.exe application. (If using Vista or Windows 7/8; Right Click on the ScanConf.exe and "Run as Administrator".

3. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select the first in the list, it should reference Epson TWAIN.

4. With the Epson 3620 TWAIN driver selected: Change Simulate Xfer ready to Always On and Hold Scanner to Never. Click the "Done" button to close out of the "Scanner Configuration" window.

Issue Summary:

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil.

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".)

3. In the Scanner Configuration window, click the "Delete TWAIN" button. It will prompt if you want to delete your TWAIN folder in system32. Click Yes. Click Done to close out of the Scanner Configuration window.

6. Run the C:\Documents and Settings\Kurzweil Educational Systems\Diags\ScanConf.exe application again.

7. In the Scanner Configuration window, select each scanner driver listed in the drop-down and check the Ignore box for each driver EXCEPT the HP ScanJet Scanner (TWAIN) driver (aka the Alternative Minimum TWAIN driver you just installed). Use the default settings in the Scanner Configuration window for this driver (i.e. don't change anything). Click Done to close out of the Scanner Configuration window.

8. In Kurzweil 3000, click on Scan -> Scanner Setup -> Select Scanner... and choose the HP ScanJet Scanner (TWAIN) scanner driver (aka the Alternative Minimum TWAIN driver) from the drop-down list (it should be the only scanner listed). This should initialize the scanner driver and prepare it for scanning.

9. Put a couple pieces of paper in the scanner that has text on both sides. In the Kurzweil 3000 menu, click Scan

10. Once you start scanning, a box will come up with prompting you to choose single- or double-sided. If you choose double-sided, then the scanner will duplex even if double-sided scanning is not used in the K3000 menu. If you choose single-sided, single sided scanning will work as normal in K3000. If the uses marks double-sided in the K3000 menu, then the pages must be flipped over after a paper stack is scanned to scan the opposite sides -- the duplex mechanism will not be used in the scanner.

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

4. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one. except the "HP Scanjet N8400 Series Document" driver on the list. Listed in Kurzweil, it's the TWAIN driver.

5. With the correct TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

4. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

5. Select the HP 8460 non-WIA TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The HP 8460 non-WIA TWAIN is the good driver.

6. With the HP 8460 non-WIA TWAIN driver selected and not ignored: Change Simulate Xfer Ready to Always on, and Hold Scanner to Never. Click the "Done" button to close out of the "Scanner Configuration" window.

Issue Summary:

User receives error: "hpqscnvw has stopped working" when attempting to scan with an HP All in one Scanner with Kurzweil with Windows Vista on Tablet PC's.

Details:

This is a Windows Vista and HP all in one scanner driver on a "Tablet" or "Touch" PC conflict. This error appears when scanning is attempted. This is a Microsoft error before any Kurzweil errors. This is an issue with the Vista Tablet PC Service and the HP scanning software. For Tablet PC's and "Touch Screen" PC's. Vista in most cases utilizes the tablet pc service for the touch features. To verify this is the actual issue you can disable the Tablet PC Service and try to scan again. *This disables the touch screen.

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

4.14. Error: (HP) Hewlett Packard (Various Models) When scanning, the first page repeats for every new scan (Win)

Issue Summary:

Certain HP Scanners when scanning, the first page keeps repeating for every new scan. This normally occurs with certain HP Scanners due to the TWAIN cache no properly clearing between scans.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

3. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

4. Check that the correct scanner driver is selected at the top [ie: HP Scanjet 5590 (TWAIN)]. You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one.

5. With the correct TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

Note: This issue has been identified to occur when activating/registering Kurzweil 3000 with a Learnstation Serial Number.

Issue Summary:

The ability to scan and the scan icon has been grayed out after registering/activating Kurzweil 3000.

Technical Explanation:

Kurzweil 3000 comes in two different versions, the Professional version and the Learnstation version.

Unfortunately, if you have the Learnstation version you will be unable to scan into Kurzweil or perform OCR. This will cause the Scan button to be grayed out or disappear entirely from the toolbar. This is expected behavior and will not occur on Professional versions of Kurzweil 3000.