Customer reviews of Hillbrook Motors

At Hillbrook Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

Hillbrook Motors

Hillbrook Motors

5

4.9

Based on 172 customer reviews

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5

Great service!!

By
Sharon M
on
11 November 2018
| Purchase not verified

Really happy with the service. Wade is a great guy and happy to answer any questions. He didn’t push but let us make our own decisions and take our time looking at the car. I would very happily come back here to buy a car as everything went smoothly and we have had no issues at all. Thanks Wade for all your help.

5

excellent service

By
Erica J
on
30 September 2018
| Purchase not verified

I would highly recommend anybody to buy a car from this company. I am extremely happy with my lovely Fiesta . buying the car from Wade made it hassle free , what a lovely man , thankyou.

5

Terrible buying experience

By
Muhammad Ali K
on
05 August 2018
| Purchase not verified

I was sold a lemon car "Ford Galaxy"
Seller had agreed to replace timing kit (including the final price), however seller just replaced the upper timing belt not the lower (Ford Galaxy 1.8 has got 2 belts), and i am in dispute with the seller to date.
Car has broken down on 2 occasions, and went into limp mode. Displaying "engine malfunction" on the dashboard. AA recovered and cleared the fault codes.
Taken to the local Ford workshop for full diagnostic, but they have asked to send this car back to their repairer (which was through this seller) and have also noticed noisy engine condition.
As this seller has refused to communicate through phone, sms or email, i have been going through recorded delivery letters communication pursuing the seller to either take the car back and refund, or fix the 3outstanding issues (till today).
Seller has left us a amazing impression while buying the car, but not any more whilst the car has started to show major issues. Buy at your own risk.

Reply from Hillbrook Motors on 18/08/18

We feel your review is unfair, and will briefly outline some facts below, without going into matters in great detail, and our letter will have now reached you to bring the matter to a satisfactory conclusion through no fault of our own.
- You purchased the car some 4 months ago ( mid-April 2018)
- You have done 6000 miles in the vehicle since purchasing
- We did agree to replace a timing belt kit, which you refer to as a dry belt, as a goodwill gesture, Ford’s own recommendations are that the timing belt is replaced at 125k miles or 10 years, the car had 81k miles at time of purchase
- We paid £40 diesel at the pump, and later that evening you put petrol in the car
- Following this, you had a slight diesel leak, and instead of following our advice, and taking it to a garage, you tightened up the injectors yourself?
- You have failed to use the extended Warranty provided, and therefore have not really helped matters
We always help and always try to find a fair resolution to matters!

5

Definitely reccommend

By
Terence C
on
06 February 2018
| Purchase not verified

Great friendly service, was made to feel relaxed and welcome and under no pressure, went in for one specific vehicle and ended up with a good deal

5

Top company with a top salesman

By
John W
on
26 January 2018
| Purchase not verified

Bought a Lexus on Jan 20th, no pressure to buy and the salesman who for some reason I can't mention on this review, turned out to be incredibly professional and always willing to go the extra mile. This dealer because of the quality of his cars and service has now gained a repeat customer for my next car

5

Outstanding From Start To Finish

By
Jamie W
on
11 December 2017
| Purchase not verified

This is the best experience I have had when it comes to buying from a used car dealership. The dealer made me feel at ease, answered all the questions I had about the car and also provided additional information too. The car was sold in immaculate condition and at a great price, the whole process from start to finish was painless. The customer care given before and after the sale was/is incredible. Car dealerships don't have the best reputation as they can be seen to be pushy/deceptive to get the sale but you can rest assured when buying from Hillbrook Motors you are in safe hands. I would definitely recommend this dealership and I will be back for future business! 10/10.

5

Great tailored no pressure service

By
Gary B
on
11 December 2017
| Purchase not verified

Nice chap is Owner, no pressure, well informed. Will do what he can to answer any questions. Good experience

5

First Class Service

By
PETE I
on
02 October 2017
| Purchase not verified

I just purchased a Peugeot 207(30/09/17) from Hillbrook Motors. The customer service was relaxed and very friendly. We were put us at ease and had all of our questions answered. I would recommend them to anyone looking for a good second hand car.

5

Ford Focus Titanium - great service and great car

By
Paul H
on
01 September 2017
| Purchase not verified

I recently bought a Ford Focus Titanium Estate from Hillbrook Motors. We went on a Saturday and called on arrival as the office was closed. They came over with the car shortly afterwards and offered a test drive straight away. The car was just what I was after, so decided to buy it there and then. It was clean and well presented (unlike some other cars I'd looked at), and had also been recently serviced and MOT'd which meant no stress sorting this out after purchase. It was a very easy experience buying the car, sorting temporary insurance and a warranty. I would recommend Hillbrook to anyone looking to buy a car as they gave a great service.

5

Excellent customer service

By
Steve H
on
28 March 2017
| Purchase not verified

I recently bought a car from Wade at Hillbrook Motors and can only complement him on his after sales treatment. Having driven the car home I had issues with the remote key & steering warning light also popped up on the dashboard. He could not have been more helpful in terms of his attitude and commitment to resolving the problems which cost him £500 rectifying the faults. Wade drove approximately one hour to my home to pick up the car, & gave me a curtesy car whilst the issues were resolved. I guess we have all read about horror stories with car salesmen and after sales problems, but you could not come across a more genuine guy. There is always a risk buying second hand cars and issues can arise, how they are resolved is more important. I would not hesitate buying from Hillbrook Motors in the future.