NOTICE: Intel's current Camera driver release resolves driver conflicts, improves your computer's stability and restores communication with all Cameras. The newly released Camera drivers are a high priority update recommended for all Intel users.

Installation Instructions:

Important: If you are using Firefox or Netscape as your browser, you will be directed to save the application "to disk" (we recommend that you save the application to your desktop).

We recommend that you save it to your desktop and initiate the free scan using the desktop icon. Should you choose not to save the application, you may simply initiate the free scan by clicking the "Run" button on the File Download Window.

Locating updated drivers is easy!

A
variety of problems can occur that prevent a connection between the
camera and the computer. If connection is not established, try the
following procedures in the order given. Once connection is
established, downloading should begin and no further troubleshooting
will be required.

Step one: Properly connect the camera and the computer

Before
discussing possible solutions, make certain that you have properly
installed your camera software that was shipped with your camera
and you have properly connected the camera to the computer in the
following order.

Close all programs and temporarily disable any virus protection software.

Insert the camera software CD into the CD drive and follow the on-screen instructions.

If the installation screen does not appear, click Start , Run , and type D:\Setup.exe , where D is the letter of your CD drive.

Click OK .

When the software has finished installing, re-enable the virus protection software.

If you have selected images for sharing or printing, verify that the computer is connected to a printer and/or the Internet.

Turn off the camera.

Connect the camera to your computer either:

Directly with the USB cable that was shipped with the camera (Fig. 1).

Or with a dock or cradle and USB cable that was shipped with the camera (Fig. 2).

Turn on the camera.

The camera should display Connected to computer on the Image Display.

If so, follow the instructions on the computer screen to transfer the images.

Figure 1: Directly Connecting with a USB Cable

Figure 2: Connecting with a Cradle or Dock and USB Cable

Step two: Check the USB connection

Disconnect and then reconnect the Universal Serial Bus (USB) cable. The camera can stall at Establishing connection if the cable is not fully inserted into the camera.

Try using a different USB port:

If the camera is inserted into a front port, try using a port on the back of the computer.

If the camera is inserted into a back port, try using a port on the front of the computer.

If you are using a USB hub, try connecting directly to the computer.

If you are not using a USB hub, try using a USB hub if one is available.

Check the condition of the USB cable. Replace the cable if there is visible damage.

Step three: Install the latest firmware

1. Check that the latest firmware version is installed on the camera by going to the your manufacturer's web site, find the correct product, and follow the
online instructions to download and install the latest firmware version

On the resulting System Properties window, click Hardware tab, and then Device Manager button.

If
the camera USB mode is Digital Camera, the camera should be listed
under Imaging Devices. Look for items that pertain to the camera (for
example, USB Camera, HP xxx Digital Camera, Canon Digital Camera, Unknown Device). Check
under Imaging Devices, and if necessary, Other Devices, and Universal
Serial Bus Controllers by clicking the plus (+) sign.

Highlight the camera entry and then click Properties or double-click the device to open Properties.

The device status should be OK (no errors).

If
the conditions in the previous step are not met, check the Device
Status window on the General tab for information about the cause of the
communication error (Code 19 is the Klez Virus)..

This
window will also provide information to resolve the issue (for example,
Re-Install Driver, Install Driver). If it does not, then close the
Properties window for the camera or unknown device and highlight the
item. Click Remove at the bottom of Device Manager. (You may need to right-click the item, and then select Remove or Uninstall ).

If the camera USB mode is Disk Drive, the camera should be listed under Disk Drives.

Highlight the camera entry and then click Properties or double-click the device to open Properties.

The device status should be OK (no errors), and the driver provider on the General tab should be Microsoft.

Refresh the Device Manager. Select Action at the top of Device Manager, and then select Scan For Hardware Changes .

On the resulting System Properties window, click Hardware tab, and then Device Manager button.

Check
the Universal Serial Bus controllers entry for question marks,
exclamation points, or whether the entry does not exist. Expand Universal Serial Bus controllers entry by clicking the plus sign (+) next to the Universal Serial Bus
controllers entry and check USB host controllers and USB root hubs. If
the devices are not listed or have question marks or exclamation points
next to them, contact the computer manufacturer.

Step seven: Ensure that the imaging software is installed correctly by removing and reinstalling the software

On the computer, click Start , Settings , and double-click Control Panel . For Windows XP, click Start and then Control Panel .

Double-click Add/Remove Programs .

Check
for any copies of the imaging software. If multiple copies exist, remove them all.

After all copies of the software have been removed, restart the computer.

Once the computer is restarted and the main screen displays, right-click Start , and then click Explore .

Ensure the camera is disconnected from the computer and reinstall the
imaging software. This can be done from either the camera CD or the
manufacturer's support web site.

Follow these steps to reinstall the iImaging software from the camera CD:

Put
the Installation CD you received with your camera into the computer and
run the installer. The installation window automatically appears.

Click Next , and then follow the on-screen instructions to install the software.

Follow these steps to reinstall and upgrade the software from the manufacturer's web site.

Visit your manufacturer's website or click here to have us scan your system for the correct driver. For a list of manufacturer websites click here.

Select the correct model and download Driver. The system will then provide installation instructions.

Connect the camera to the computer and try to unload the images again.

New Version Of Windows? No Problem!

Upgrade smoothly by finding the correct drivers for your camera for any version of windows. For the first time, users can upgrade with confidence knowing that their computer will run smoothly thanks to the latest drivers and updates required for a perfect upgrade.

Why Updating Drivers Is Important

Usually the only reason we look to install or update camera drivers is because something is malfunctioning. This is not the only reason you should keep your drivers up to date however. Intel is constantly tuning and improving performance of their cameras and the only way to make use of this is by having the latest drivers. Going online and checking for new drivers all the time can be frustrating and is not an effective use of your time, and a simple tool like the driver installer above can keep all of your hardware running on the optimal drivers with top performance.

Sometimes when new hardware is installed, although it works correctly, other hardware which interacts with it may not be, because the other hardware actually needs its own drivers updated. This kind of co-dependency is another common problem and a reason why it's a great idea to have a tool that is constantly monitoring the state of all of your drivers and updating appropriately so you can upgrade and add or remove components in your computer while continuing to run without a hitch.

When your camera is relatively new, it may be possible to download individual drivers directly from Intel without incurring additional charges. If you are having problems locating the correct drivers for your camera, or are unsure of the exact model, we suggest you run a system scan first. It's very important you know the exact model of your Intel camera you would like to update to ensure that it will function properly and to prevent possible damage to your system. Download an installer that will automatically scan and identify your Intel camera to make sure you are installing the correct update and will also locate and download any additional driver and bios updates your pc may need.

.NET Framework 2.0 is required for this product. If needed, it will be installed automatically for you.

It's our goal to provide easy, one-click access to all of the latest drivers for your computer. Saving you time and preventing the possibility of installing an incorrect system driver, which could potentially cause a system crash. Individual drivers may be available and manually installed via manufacturer websites at no charge. We recommend running a free scan of your computer for the most current and compatible drivers for your system. Registration for the full version of the automated driver installer is only $29.99 USD for a full year of driver updates with the option of a second year for just $9.99 USD.

All third party products, brands, or trademarks used herein are for identification purposes only and are the sole property of their respective owner. No affiliation or endorsement is intended or implied. When using a company's driver you will bound to that company's own legal agreement.

We recommend our installer which is a driver system utility for scanning, matching, downloading, and installing verified drivers. Registration for the full version of the installer is only $29.99 USD for 1 full year of driver updates. with the option of a second year for just $9.99 USD. Many drivers may be obtained directly by visiting the websites of the respective manufacturers.