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Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8x5 is available in one-, two- and three-year agreements that include:- Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*- Software/Firmware Updates- for all software and firmware updates and upgrades- Hardware Replacement - Advance Exchange for replacement of defective hardware- Support Tools - access to SonicWALL's electronic support tools*8:00 am - 5:00 pm local time is defined as follows:- In North America: 8:00 am - 5:00 pm Mountain Standard Time (MST)- In Latin America: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed- In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1- In Asia Pacific: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed- In Japan: 5:00 pm - 2:00 am UTC/GMT

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Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8x5 is available in one-, two- and three-year agreements that include:- Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*- Software/Firmware Updates- for all software and firmware updates and upgrades- Hardware Replacement - Advance Exchange for replacement of defective hardware- Support Tools - access to SonicWALL's electronic support tools*8:00 am - 5:00 pm local time is defined as follows:- In North America: 8:00 am - 5:00 pm Mountain Standard Time (MST)- In Latin America: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed- In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1- In Asia Pacific: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed- In Japan: 5:00 pm - 2:00 am UTC/GMT