Faculty & Employee FAQ

EARS is a student-centered program designed to support academic and personal success. Students are referred into EARS by faculty and staff.

What reason(s) might a student be referred into EARS?

Faculty/Staff log into EARS when they have concerns about student’s academic/personal difficulties with learning; tutoring assistance; behaviors and attitudes that warrant intervention; success planning; attendance problems; and for campus and community resources.

What is the best way to let a student know faculty are referring a student into EARS?

To express concern to the student, remember to let the student know you care about his or her success and there are campus resources that might be found helpful. When initiating this conversation with the student, some helpful phrases are: * "I've been concerned about you lately." * "Your test grades, absences, tears, etc. have caught my attention." * "Are you aware of all of the various campus resources available to you for free at MCC?" * "Would you like to speak to with a Student Success Team person or Counselor?" * "I'd like to help you find the support you need to succeed in this class." * "Sometimes it is good to get another perspective."

What about loud, intimidating and threatening behaviors of a student?

Threatening or violent behaviors warrant contacting Public Safety (480-461-7777 for Southern & Dobson and 480-654-7444 at Red Mountain) immediately. Disruptive students and other classroom management issues should be consulted by faculty with their Academic Department Chair.

What is the easiest access to login to EARS?

On any MCC website page on the left side of the footer, click on the "Intranet" link to display the Intranet homepage and once on the Intranet homepage select "EARS Login" located in the Quick Links navigation box.

Open "Future Students" on the Home Page and there will be an EARS feature box and one can click on "Go to EARS" to go to the EARS webpage and Login.

Open "Current Students" and click on "EARS Student Resources" to be taken to the EARS website and Login.

What username and password do I use to login?

Login with your MEID and password.

Once I see the "EARS-Production Live" and know that I am in the referral system, what do I do?

Under Quick Menu click on "Create New Referral" which will open up a new screen.

Click on the icon just left of Student Name which opens up a box that if you are faculty or adjunct faculty, click on "Class Roster Search" which will display a list of courses you are teaching.

Select the course you are referring student from which will bring up a listing of students by name and student number.

Click on the student name you are referring which will place student's name in the box of new referral.

If you are at Red Mountain Campus, please click the drop-down of Student Location and change the campus location.

How do I select the Referral Reason(s)?

You may open the selections by clicking on any or all of the Concerns. Each will have several reasons to select one or more choices. You may select one or as many as you have reasons to refer your student. If you select "Other", you will see at the bottom of the page a comments section that you may add brief comments about your referral.

What might go into this box?

You might not wish to disclose something about a student in writing, so instead, you may request to be contacted and give a phone number and/or email address of how best to reach you. You may know the best way to reach the student and give a cell number and/or personal email address you have for the student.

What happens if I hit "Submit?"

The EARS referral is made and the student will receive an email that welcomes him or her to EARS. This email will inform the student that a faculty or staff referred them into EARS and someone will soon be contacting him or her for appointment and to provide campus resources to assist them with their academic success. The email will give them the EARS website of campus resources. An email will be sent to you that gives the EARS referral number that you will be able to access and view in your EARS Dashboard under "Referrals I Created" – Not Closed.

What if I don't see the referral any longer?

You can look under the Quick Menu under "Closed Referrals." You can click on the name of the student, which opens the referral to read the notes and track what is happening with the student and Success Team. As long as the referral is open, you may "Add a Note."

What if a student asks if being referred into EARS becomes part of his or her academic record?

No, it does not. It is to refer a student to campus resources that can assist them in being successful with his or her academic goals and achievements.

Mesa Community College provides outstanding transfer and career and technical programs, workforce development, and life-long learning opportunities to residents of the East Valley area of Phoenix, Arizona.