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I stayed at the subject property for two nights. On the first night, between 1:30 and 2:00 am, I was interrupted at my door and by telephone three times regarding room service that I do not order. I was not able to sleep after these disturbances.

They were without system at the first day, and changed the type of my booked room to a inferior type. I complained and they changed my room, but they said that they could not charge the reduced value for de inferior room, they only could give me complimentary breakfast, so I accepted. Upon check out they forced me to pay...

I was invited here, thus, I did not pay for my stay. If I had to pay for it I would be really upset, specially considering the price for the night. At first, upon arriving the system for bookings was not working and it took a long time to them to find my room. After that I was given a...

Everything about this hotel is simply wonderful. I have been a hotel general manager myself for 19 years and I know a good one when I see one. Very friendly, well groomed and efficient staff, beautiful room, the best breakfast buffet in a long time.

I like this establishment for its room service, great gym, comfortable rooms, great steam sauna, and very friendly service. There's never anyone at the bar or restaurant s if you're after a romantic weekend with few distractions and no interruption this is the place for you. One thing about it, is it can be a little pricey, but you get...

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Helpful?

Thank karleric575

Rodrigo M, General Manager at Mercure Goiania, responded to this review

Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Rodrigo Mangerotti
General Manager

Air conditioning does not work very well , noisy and does not cool the room being that Goiania is a very hot city . The soap in the shower is not good , does not lather very well . TV bad recepcion and terrible image . This is just my first day here . Only one pillow for each person...

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Thank Luiz B

LiviaSoares, General Manager at Mercure Goiania, responded to this review

This is my fourth time at this hotel. I have no complaints at all, but would like to make a few observations.
The hotel is located in a nice area, so it's easy to walk around.
I like the spacious rooms and the style. The amenities offered by the hotel is also nice.
They have a nice selection on the...

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Helpful?

1Thank Pedro C

LiviaSoares, General Manager at Mercure Goiania, responded to this review

Mr. Pedro,
We very much appreciate your comments regarding your stay at the Mercure Goiania Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Also Known As:

Mercure Goiania Brazil

Hotel Style:

#1 Green Hotel in Goiania

#2 Spa Hotel in Goiania

#2 Business Hotel in Goiania

#4 Family Hotel in Goiania

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