Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.

Serenity 2 hotel is a nice hotel, but slightly overpriced. The room we were given was much smaller than the one advertised, with some of the added extras promised missing.
But still a clean nice hotel room with a good working shower.
We booked through Agoda for £8 a night - if you book directly thro them it is more expensive!
The breakfast is small and basic, but a nice addition - plus it's a free meal!
The laundry service is $2 a kg - more expensive than most places. But they do a really lovely job. Our clothes feel and smell so nice.
The staff are incredibly helpful - just ask them if you need anything.
It's in a good location, close to the streetfood and bars.
The hotel has a lift - which was a bonus as we were on the 8th floor.
All in all a good stay - I would recommend them to others.

Rapporter denne anmeldelsen

Sammy M.ParUnited Kingdom,27. juli 2015

Small room and dated

Staff smiled and checking out.

5,7

When we arrived the staff were very pleasent. We were firdt told that oour room was not available until a little later ehich is understandable, after a few minutes of shuffling around one of the receptionist had located us a room and we were given the keys. This room was TINY, great if your a midget but travvelling as a couple with 10 weeks of luggage was terrible. The bathroom was outdated and the shower had no pressure. As the room was a matchbox the aircon blew icy cold which practically made us sick all the time. The food was limited (english breakfast came with a mouse sized slice of ham. On a positive note the staff always stood when passing and always smiled.

Rapporter denne anmeldelsen

Phung N.ForetningsreisendeUnited States of America,24. juli 2015

Good value for the money.

Value, clean, nice staff

7,3

Good value for the money. Room is clean.

Rapporter denne anmeldelsen

Arcelie C.ParPhilippines,23. juli 2015

Great service

Staffs are very accommodating and helpful.

9

Rapporter denne anmeldelsen

Dennes V.GruppePhilippines,15. juli 2015

more than a 3 star hotel!

friendly staff, quiet and clean

9,3

it was the best value for money. all the staff were friendly and helpful.

Rapporter denne anmeldelsen

Maharani P.GruppeIndonesia,12. juli 2015

More than my expectations

Clean room, good location, nice staff

9,3

I would love to recommend this hotel. We book deluxe twin bed plus extra bed for 3 persons and we got upgrade room to family room 1 double bed plus 1 single bed with a nice clean room. When we arrived the hotel the staff also welcomed us nicely and they explained what's the city attractions and restaurants. The location also quite near hoan kiem lake around 10 mins by walk to hoan kiem lake.

Rapporter denne anmeldelsen

Thi T.ParVietnam,3. juli 2015

Not well prepared room

Lobby,

6,7

The room was too small, smells damp. The television was not good and the control didn't have battery. The safe box was able to grab away. The bathroom was little with the door not able to close. The hotel should care more about quality of the room than try to sell their tour.

Rapporter denne anmeldelsen

Chrisitne Z.GruppePhilippines,28. juni 2015

Exceptional staff

Very friendly and accomodating staff, good location, clean

9

My friends and I were very pleased with our stay in Serenity Hotel 2. The staff were very helpful and accomodating, check-in was fast even though we arrived at 1am, very reasonable price for a room for 3. The location was also okay, with bars and cafes a short walk away.

Rapporter denne anmeldelsen

Nicole F.GruppeAustralia,27. juni 2015

A hotel that really goes that extra step

The breakfast menu was outstanding, very quick and lots of things to choose from. The hotel staff were very very friendly too.

10

Our stay at the hotel was outstanding! It's not often you find hotel staff that will truly go out of their way to make you feel at home and wanted. Our flight was delayed by 3 hours, so we arrived at the hotel at 4.30am. W called the hotel staff prior to arriving about this delay, and were told that this was no issue. They stayed up for us, letting us in at 4.30. We initially booked 2 rooms, though they upgraded us to 3 rooms for free so we weren't so cramped for space. Breakfast was outstanding! The menu was very large and had many things to choose from. The time for the food to come out to the table after ordering was extremely fast as well, and tasted amazing. Overall this hotel exceeded all of my expectations and I will definitely recommend it to anyone again.

Rapporter denne anmeldelsen

Shofiq A.Reiste aleneUnited Kingdom,7. juni 2015

Good location but not the cleanest

Location

6,7

First room was missing a blind so the light from the wall way kept me up. Next room was better but overall the hotel wasn't very clean. It's seen better days. It's ok if you want to party in Hanoi and just crash out.