RoutePoint Software

RoutePoint is an solution for cleaning companies that want to improve efficiency, reduce paperwork, and spend less time in the office. It offers integrated applications for contact management, billing and invoicing, scheduling and dispatching and work order management.

The system's customer portal allows customers to access invoices and service history notes, make appointments, and pay bills online. Its mobile app, Marathon Mobile, allows employees to view schedule changes, add service notes and process payments from customers.

RoutePoint allows cleaning companies to easily manage every aspect of a job, from the initial lead to the final invoice. It offers sales pipeline management, scheduling, optimized routing, billing and invoicing.

Route Management at its finest!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

Pros

Route Optimization
Ability to route from a remote location
User Friendly
Ease of Accessibility
Love the ability to add comments into a specific stop for any issues that may have arrived.

Cons

Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.

Advice to Others

Don't think twice about this product. It is a wonderful investment for any company and it can do so much more than I listed above.

Great organizational tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company.

Pros

Excel-friendly, information is easy to view, great organizational tool

Cons

Inputting every detail of information from traffic patterns to truck routes, etc.

Advice to Others

Plan to take a few weeks to program this RouteManager to suit yout needs.

Karen from MSI
Specialty: Other

September 2016

September 2016

A work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.

Likes Least

Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.

Recommendations

Do plenty of research . If something is new it is not always going to be perfect and there's alot of work in getting set up. This service is taking all our feedback and implementing into the software, which is amazing. But it is time consuming as the end user.

Justin from EBI
Specialty: Garbage/waste management

August 2016

August 2016

We use the software to give our driver some options to plan their day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use, easy to deploy and competitive pricing.
API helps with integration.

Likes Least

A french version would be nice.
The route printing is a bit limited but we want to use the Iphone App ASAP anyway.

Recommendations

Trial, spend some time within your trial period to get as close as possible to a prodution ready environment.

Cindy from Columbus State University
Specialty: Other Nondurable Goods

January 2015

January 2015

Viamente saved my sanity!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Likes Least

I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

Recommendations

You absolutely have to try this software before you decide on any other software. You will not believe the difference it can make in your route planning. It is a huge timesaver and has the most up-to-date maps of any software I reviewed at the time.

Dan from Glen Echo Fine Foods
Specialty: Food & Beverage

January 2015

January 2015

Best value Route Planning tool on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great value for the price. Easy to use. The Excel upload is very useful. We use this product everyday to plan routes. Having access to the tool via the cloud allows anyone to use regardless of location.

Likes Least

It does not take traffic patterns into account very well. It does not have GPS tracking integrated.

Recommendations

It does most basic route planning functions very well.

Carin from A1 Orange Cleaning Service
Specialty: Cleaning Services

September 2014

September 2014

RoutePoint is the best!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use. It's very user-friendly. Everything I need is there: routing, scheduling, service orders, invoices, account history, notes, reports, everything! It's all-in-one. I couldn't service all of my accounts without it!!

Likes Least

We have custom modifications to make the software do what we need specifically for our customers/needs. Whenever they do upgrades to a new version, our custom modifications sometimes get wiped out. And we don't know it until we go to run a report, print service orders, or something along those lines. However, they are always quick to remedy the problem.

Recommendations

If you run a route-based business, this is the perfect software solution. I have used QuickBooks and Peachtree, and while that may be good for accounting, they are nothing compared to this! This is amazing, and there is nothing else like it! I wouldn't use anything else!

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Cons:
- The route printing is a bit limited
- Inputting every detail of information from traffic patterns to truck routes

Review Source: Capterra

Jeff from Relay Foods

January 2015

January 2015

Great partner and great technology

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

We've been working with Viamente for over 2 years now, and have been continually impressed with their level of service and technology.

In terms of technology, we've heavily used both their web interface and API, and each has worked just as expected. The web interface has been intuitive for our employees, and the API easy to integrate with. As such, what started out as just a way to aid our drivers on pre-existing routes , Viamente has now become a central component of our online grocery delivery infrastructure.

Though the service has been stable and performant, whenever we've needed any support, their team has been extremely responsive with any issues that have arisen, and as our service has grown, they've always been willing to work with us to figure out the best way to work together.

Looking forward to a continued relationship!

Review Source: Capterra

John` from Best Plumbing Supply

January 2015

January 2015

Viamente Review

Ease-of-use

Product Quality

Customer Support

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Quality

Support

Pros:
The most user defined options of the software we tested
It is very easy to move stops around to different times and different trucks.
It does a good job routing the trucks if you are careful defining territories and time windows
Cons:
It is COMMERCIAL ROUTING SOFTWARE AND ROUTES TRUCKS ONTO PASSENGER PARKWAYS
Every once in a while it puts a stop in a different state or country when the address format is exactly the same as the other addresses
Usually leave a message if there is a problem don't expect an immediate response

Review Source: Capterra

Response: WorkWave, WorkWave

Date: January 2015

January 2015

Thank you for your feedback, John. Our customer's concerns are really important to us as they help us improve our product and user experience. We will contact you directly to discuss your comments and possible solutions.

Ease-of-use

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Support

We have been using Viamente for the past 2,5 years and everyday we are still happy that we found it! Currently we have a fleet of 15 vehicles that we use to delivery around 180 orders a day, all with their own unique requirements (delivery time slots, size, weight).
Viamente enables us to plan our routes in a matter of minutes (sometimes a little longer, as we may be constrained with the number of drivers to deliver all the orders).

Pros:
+ Intuitive interface to get both a broad and detailed overview for all the routes or a specific one.
+ You can send the resulting route by mail to your driver so they can see it on their smart phone before and during deliveries.
+ Truly scalable to hundreds of stops
+ Can handle multiple constraints extremely well (i.e. time slots, capacity of the delivery vehicles, speed of the vehicle/driver)
+ Unmatched excellent support that tries to understand and accomodate your specific needs. Have not met another software company with this type of support!!!

Cons:
- The mail that gets send to your drivers can not be customized, so it can not be company branded

Review Source: Capterra

Lori from Superior Carpet Cleaning Service

July 2014

July 2014

Streamline Your Business

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Support

PestPac and RoutePoint have been phenomenal for us and our business. It gives us access to our customer and billing information anywhere that we have access to the internet. It has streamlined the administrative side of our business so much. We can mail to, look up information on, schedule or bill our customers with just the click of a button. Thank you so much!

Review Source: Capterra

Jeremy from Capitol Distributing

July 2014

July 2014

An IT Perspective

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From an IT point of view, not only does the application allow us to validate our data, but the ease of use allows for us to quickly train additional personal to use the system. Quickly validating our customer's address, mapping the locations, and planning the routes allows us to employ multiple what-if scenarios when looking at routing potential new customers.

Review Source: Capterra

Elaine from City Healthcare Direct

July 2014

July 2014

Saves Time and Fuel

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We are a service company calling on many business during the day, this tool allows me to accurately calculate what is achievable in a day, thus saving my business time and unnecessary fuel wastage. We arrive at our customers premises when we say we will be there, proving our efficiency in the eyes of the customer and raising our profile - now l can truly say we would be lost without it! Now all customers calls are completed in the one day, Routing to specific sites within open times, it really does make life easy if you are a service manger and l would recommend Viamente as it has multi route and allow for time restrictions which is difficult to calculate manually, The biggest benefits are time savings, both for me working out the routes and for the service drivers, in addition uploading the routes to your gps is superb, being able to download the map as well, showing the route is also very useful, lets face it we drive on very busy roads and software like this adds to service drivers safety as it automates the routes and calls.

Review Source: Capterra

Laura from Nourish LLC

July 2014

July 2014

Viamente has become an invaluable partner

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As our food delivery service has grown, Viamente has become an invaluable partner. What used to be a several-hour routing process now takes far less time, and last-minute changes are so easy to incorporate! The system is clear, flexible, user-friendly, and can expand as we do. Customer service is always responsive, friendly and helpful, and we look forward to continuing our relationship with Viamente in the coming years!

Review Source: Capterra

Liz from The Schoolhouse

July 2014

July 2014

What a relief

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Support

We have used Viamente Route planner for the past 3 years to help our small school successfully deliver mother's day brunch bags to over 700 addresses. Prior to discovering Viamente, we spent many, many person hours pouring over paper maps to come up with the routes for our volunteer-drivers. Now, we put all of the addresses into Viamente and Tah-dah, our routes are planned!! What a relief.

Review Source: Capterra

Kody from inXpres

July 2014

July 2014

I love it

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I love it. It does what I need it to do and its super easy to use. Great tool

Review Source: Capterra

Dan from Glen Echo Fine Foods

July 2014

July 2014

Simple and Easy to Use

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Saved 2-3 FTE by planning our routes using Viamente and not leaving to the drivers. Simple and easy to use. Each driver was spending 15-20 minutes everyday and then we organized and staged product, now one person does it in 30 min. simple to use saves us time saves us money

Review Source: Capterra

Ben from CJK Foods

July 2014

July 2014

Huge Time Saver

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Viamente has been a huge time saver for my company. It's great to know that my drivers are using the most efficient route possible for all of our deliveries!

Review Source: Capterra

John from Ecova

July 2014

July 2014

It works great!

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Support

I work for a company that has a lot of road warriors who visit the same stores every month. We have used Viamente to attempt to analyze the efficiency of our routes. It works great! Thanks!

Review Source: Capterra

Cindy from Columbus State University

July 2014

July 2014

Turned Weeks of Work Into 4-5 Days

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We are not your typical user of Viamente as we are not usually involved in logistics. Once a year we delivered yard signs to over 2500 supporters within a week. This was an important annual event which had grown into taking weeks of manually creating routes of 10-15 signs along with maps for our volunteers. Viamente's software turned weeks of work into about 4-5 days. We no longer had to manually circle an area to grab the best section of town. The software broke down the routes for us, even creating the map and directions for us. It was a lifesaver and I nearly cried when we saw what the software could do.

Review Source: Capterra

Andrew from Hendrian Investments

July 2014

July 2014

Saves me headaches

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I have been a viamente customer for over a year now. The phone support is incredible and the route planning system is spot on. I can't tell you how many headaches and hours via ente has saved me. This will be a service I continue to use as long as I am in business.

Review Source: Capterra

Neil from WindowGeeks

July 2014

July 2014

Best Software Amongst Competitors

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After comparing several different route planning software solutions thoroughly we have found Viamente to be the best them all. Being able to fulfill our drivers requirements & skillsets exactly and serving many customers every day in the most efficient way, the workload we have saved and extra productivity that Viamente has helped us achieve has resulted in our organisation creating an additional 20% extra revenue per month. Viamente has certainly paid for itself 50 times over for us. We can't rate it highly enough. Thankyou for an excellent product that just can't be matched by anyone else.

Review Source: Capterra

Christian from Frio Transport inc

July 2014

July 2014

Save Us Time & Money

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Finding this software was a dream come true! The ease of use and the route optimization saved me money and time. By using this software I was able to better serve my clients and greatly improve my driver's day. The software was easy to use, customizable and not expensive for all it was able to do.

Review Source: Capterra

Sarah from Benham Real Estate Group

July 2014

July 2014

Great Customer Service

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Since using Viamente my guys have become 90% more effecient . The customer service has been amazing !