Mobile

We can help you use mobile surveys to engage with customers ‘in-the-moment,’ conduct ongoing diary studies, conduct passive metering and understand what your customers do while they purchase, and more.

We can recruit from your customer database, from your online/ mobile community, panels, or via a short code/QR code. Surveys can be completed via email or mobile app, in some cases triggered through geo-location/geo-fencing.

We help our clients to conduct:

Real time customer journey and decision making influences whilst on the path to purchase

In the moment customer satisfaction/engagement surveys ranging from in-store browsing/purchase, in-branch transactions, food/drink consumption, staying at a hotel, travelling by train/airline, and visiting a leisure attraction/event. The survey can be completed post an experience or location triggered.

In the moment surveys capturing data on where people go (can be done with passive tracking with permission), what they buy, how much they spend, and scanning of receipts/uploading of photos

Store retail audits of POS/shelf/promotions/brands/packaging or service led elements via customers or interviewers

Mobile and digital ad testing including impact and effectiveness and building benchmarks