Quick tips - Extending an invoice

How to pay an invoice

Log in to Toolbox and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.

Make sure Invoices is selected from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.

You’ll see a summary of your Outstanding invoice(s). If you see the Status is “Scheduled”, that means that an automatic payment using your nominated payment method is already scheduled to occur in time for your due date (if you expect this scheduled payment to fail, see step 5).

However, if the Status is “Overdue”, you’ll see a Pay Now option. Click it to make a one-off payment using a credit card.

If you ever want to make an advanced payment on your account using a credit card, select Add credit from the left-hand column and then click Add credit to my account.

After making an advance payment, the amount paid will exist on your iiNet account as a credit note. It never expires, and will remain on your account until there have been enough charges to use it up.

Alternatively, you can always make a payment using a credit card over the phone by calling 13 22 58.

How to request an invoice extension

Log in to Toolbox and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.

Make sure Invoices is selected from the left-hand column.

You’ll see a summary of your Outstanding invoice(s). Click Request extension next to the relevant invoice.

You’ll see a summary of the proposed 14-day invoice extension, included the extended due date. Click Confirm to lodge your request.

If your request fails or you need to make alternate arrangements, especially in situations involving Financial Hardship, please call us on 13 22 58 as soon as possible and we’ll be happy to help.