2.
Acknowledgements As a late addition to the programme, I’d like to thank: Marydee Ojala for asking me to present; Martin Barnes (DrugScope CEO) for allowing me to speak about my work for DrugScope; Sue Batley, whose book Information Architecture for Information Professionals (Chandos, 2007) provided many of the theoretical quotations in this presentation.

The art and science of organizing and labeling web sites, intranets, online communities and software to support usability and findability.

An emerging community of practice focused on bringing principles of design and architecture to the digital landscape.

http://iainstitute.org/en/about/our_mission.php

4.
What Users Want “ Information architecture exists to serve the needs of its users. This means that system development has to be underpinned by a deep understanding of those users.” ~ Sue Batley. Information architecture for information professionals. Chandos, 2007.

6.
Know Your User Group “ For computers to be widely accepted and used effectively they need to be well designed. This is not to say that all systems have to be designed to accommodate everyone, but that computers should be designed for the needs and capabilities of the people for whom they are intended.” ~ Preece et al . Human-computer interaction. Addison-Wesley, 1994.

8.
Internal Users’ Motivations “ In practice, there are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task … The most immediate consequence of the reasons staff visit the intranet is that their usage is very ‘in and out’.” ~ James Robertson. Why staff visit the intranet. (CM Briefing 2007-15), http://www.steptwo.com.au/papers/cmb_visitingintranet/pdf/CMb_VisitingIntranet.pdf

9.
Design for Internal Users “ General design principles apply to both intranets and extranets, but intranets serve a different purpose and can support denser content.” ~ Sue Batley. Op. Cit. “ For intranet designs, efficiency, memorability and error reduction become the most important usability attributes.” ~ J. Nielsen. Designing web usability: the practice of simplicity . New Riders, 2000.

10.
The text layout on this wiki page resembles a word-processing package

12.
User Expectations “ In interacting with the environment, with others, and with the artefacts of technology, people form internal, mental models of themselves and of the things with which they are interacting. These models provide predictive and explanatory power for understanding the interaction.” ~ D.A. Norman and S.W. Draper. User-centred system design: new perspectives on human-computer interaction. Erlbaum, 1986.

13.
Assumed Knowledge In this example from the University of Limerick’s Cataloguer’s Desktop, each of the four steps assumes existing procedural knowledge: http://scratchpad.wikia.com/wiki/Lecturer

14.
This process-driven navigation only works in an internal environment, with a shared idea about the structure of tasks.

15.
The website shows more white space and a variety of routes through the site.