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Aric, Engineer

Category: Home Theater-Stereo

Satisfied Customers: 41997

Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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I have the Onkyo TX 806 receiver the front 3 speakers work

Customer Question

I have the Onkyo TX 806 receiver the front 3 speakers work as they should the sub works fine But what am I not doing as I can't get sound from my 2 rear speakers in surround sound I have it set on PL11x movie no rear sound on movies This receiver was new in the box when I purchased it yhis year from a dealer that was closing shop.any suggestions. is there something I have not set correctly Thanks *****

Hello Don, the rear surrounds do not work all of the time- and others will be very quiet depending on what source you're viewing from. Some movies have no surround info, some simply have special effects (like glass breaking, helicopters, explosions, etc.). In order to know WHY your surrounds aren't working- I need to know what is connected to the Onkyo as a "Source"- and using what type of cabling? For example: Cable Box connected with an Optical Cable, etc.

It's all hdmi and direct tv it was installed and setup by a precessional audio installers I know if the material isn't there. No rear sound. But I've tried bluejays with lots of rear sound meterial. Still no rear sound

You're going to need to reset the unit to factory defaults since there are too many possible settings that could cause this and also the processor may be locked up. Disconnect the receiver from power for 10 seconds then plug it back in, then do the following:

To reset the AV receiver/AV amplifier to its factory defaults, turn it on and, while holding down the [VCR/DVR] button, press the [ON/STANDBY] button.

Thanks. I'll do this tomorrow. And I will text you tomorrow afternoon with results I do understand that if I go back to factory settings I should have surrounded again. I'm watching walking Dead. I'll execute your solution tomorrow and I will follow up tomorrow. Thank you DL

You'll need to setup the receiver again as if it were new- by following the procedure from page 1 on in the manual, but your basic functions for surround should only take a few minutes, and the manual is at the link below: