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ZA ISS Crashes/ Closes Every Time I Try to View my FireWall Logs..??

My ZA ISS Crashes/ Closes Every Time I Try to View my FireWall Logs..??
the whole suite just closes &amp; exits..??
I open the zlclient.exe in the system tray then go to the FireWall section &amp; immediately the whole suite just crashes &amp; exits. all of the Processes close &amp; the &quot;TrueVector Internet Monitor&quot; stops as well..??
What would be causing this crash to happen..??
What or where could I check to see what could be conflicting with ZA to be causing this crash..??

There may be a problem with your TrueVector service. ZoneAlarm is dependent on its TrueVector service to function properly. You may need to refresh the files associated with this service due to corruption of database.Reset's to default settings.

To repair this problem, please follow the steps below. Please note that
this will remove your program permission settings (so you may want to make
note of them), but re-establishing them is a simple process.

1.) Hold down the Ctrl and Shift keys together
2.) Right click on the ZA icon near your clock
3.) Choose 'Reset' from the box that comes up
4.) Choose Yes on the Reset Settings dialog box
5.) When prompted, choose OK to restart your system
6.) Follow the on screen configuration prompts after reboot

what all does the databases contain anyway..??

All settings to include your customizations settings.

Is it really necessary to update XP to SP3 for ZA-ISS v8 to to work correctly..??

ZASS 8.0 for XP was designed to work with SP3
ZASS 8.0 will install on WinXP SP2

There are numerous Security Leaks found in WinXP SP2 that were found and Fixed with SP3.You will have a more secured OS.

Reset is almost like starting from scratch - you lose your custom settings, but fixes whatever Windows broke.
Backups contain your configuration and whatever other rules ZA created. Those .rdb files can be deleted in safe mode, but that's what the reset will help yo do with less effort.
If you think your configuration is now ok, which it probably is, you can save the settings (if non-free ZA) in any place you can find it again, do the reset routine and restore your setting.