Here's what's going on this time: Since my Firefox updated automatically to the newest version (3.0.10) couple weeks ago I've been having a lot of issues. Firefox itself is very slow to start up now and goes into a CPU overdrive if I open my hotmail account. Also it doesn't keep my cookies for account logins as it used to and when I close the Firefox application it logs me out of everything I've logged in, even when selected "remember me" etc. options. And my cookies are enabled and not set to wipe out every time I close the application.

When I researched the logout problem I found a Mozilla FAQ/forum to try and fix this which only lead to further issues I wasn't aware of. The Mozilla advice was to access my Mozilla file and edit the settings. However when I tried to open the HP_User folder on my C:\ drive where the Mozilla/Firefox is installed I got a pop up saying access denied, only admin has access to this folder (or something similar).

I am the only user on this PC and have admin status. At this point I contacted HP tech support for help. They gave me a script to run to correct what they though was a corrupted user account setting, but this only made matters worse. Now I can't access more folders on my PC e.g. My Pictures, My Documents and not all my fonts are working in Word or Photoshop.

Welcome to SWI. We apologize for the delay; our helpers have been very busy.If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Step 3Please download JavaRa to your Desktop and unzip it to its own folder.

Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.

Accept any prompts.

Open JavaRa.exe again and select Search For Updates.

Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

Step 4Please download ATF Cleaner by Atribune.Double-click ATF-Cleaner.exe to run the program.Under Main choose: Select AllClick the Empty Selected button.If you use Firefox browserClick Firefox at the top and choose: Select AllClick the Empty Selected button.NOTE: If you would like to keep your saved passwords, please click No at the prompt.If you use Opera browserClick Opera at the top and choose: Select AllClick the Empty Selected button.NOTE: If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.

Step 5Lets run an F-Secure online scan for Viruses, Spyware and RootKits:

Scroll to the bottom of the page and click the Start scanning button. A window will pop up.

Allow the Active X control to be installed on your computer, then click the Accept button

Click Full System Scan and allow the components to download and the scan to complete.

If malware is found, check Submit samples to F-Secure then select Automatic cleaning

When cleaning has finitished, click Show report (this will open an Internet Explorer window containing the report)

Highlight and Copy (CTRL + C) the complete report, and Paste (CTRL + V) in a new reply to this post

If Automatic cleaning with Submit samples hangs, click Cancel, then New Scan

When the cleaning option is presented, Uncheck Submit samples to F-Secure

Click Automatic cleaning

When cleaning has finitished, click Show report (this will open an Internet Explorer window containing the report)

Highlight and Copy (CTRL + C) the complete report, and Paste (CTRL + V) in a new reply to this post

Notes:

This scan will only work with Internet Explorer

You must have administrator rights to run this scan

This scan can take several hours, so please be patient

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Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

When the window appears, underneath Output leave it at Standard Output.

Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTListIt.

Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.

Edited by MoNsTeReNeRgY22, 27 May 2009 - 04:19 PM.

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CompTIA A+ & Security+ CertifiedIf I haven't replied in 48 hours, please send me a friendly PM.My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.

It is the scroll box that should take up a majority of the space in the View tab.

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I can indeed see the "advanced settings", but don't have an option to selcet "Use simple file sharing (Recommended)".
The only thing similar I have on that list is: "Display simple folder view in Explorer's folder list" and that is already ticked.

Try scrolling down to the bottom, and it should be right above Icon Cache Size.

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CompTIA A+ & Security+ CertifiedIf I haven't replied in 48 hours, please send me a friendly PM.My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.

This link wasn't helpful as it was practically the same advice you were recommending earlier, but as said I can't complete this step: 1. Double-click My Computer on the desktop. 2. On the Tools menu, click Folder Options.3. Click the View tab, and then select the Use Simple File Sharing (Recommended) check box to turn on Simple File Sharing. as I don't have an option to tick for Use Simple File Sharing in the advanced options at all.

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A Notepad file containing the report will open, also found at %systemdrive%\Rooter.txt. Post that here

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Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.

Click the red Moveit! button.

Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.

Close OTM and reboot your PC.

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Step 2Please download the latest version of Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Full Scan", then click Scan.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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