BigCommerce May 2017 Town Hall Recap: Part 1 of 4

Part 1: Company Updates and Technical Support

Every month the BigCommerce Community gathers virtually for what they call their “Town Hall Meeting”. Key Members of the BigCommerce team, including their CEO Brent Bellm, come together on GoToWebinar to share company updates, product advancements and future plans with merchants and partners alike.

We hop on whenever we can, but in case you missed it, here are some highlights from this month’s call:

Brent Bellm kicked the call off with overall company updates and happenings:

First and foremost – BigCommerce is the #5 Platform on Internet Retailer 1000! They have 25 stores on the IR 1000 store list, making them the top Saas platform over Shopify who had 22 stores.

Top 10 platform rankings and the 25 stores that BigCommerce has on the IR 1000 are listed below:

Additionally, the 2017 BigCommerce Design Awards will be announced June 20th – we have our fingers crossed that the Official Shop of the Carolina Panthers, shop.panthers.com takes home an award!

Next, Paul Vaillancourt discussed some updates around BigCommerce Technical Support. Their support team currently handles 33,000+ average contacts a month (over phone, chat and email) with an 80 – 90% resolution rate. Recently, BigCommerce moved all their tech support back to the US to improve customer satisfaction. So rest assured when you reach out, you’re talking to the team in Austin, Texas.

Other improvements coming down the road:

Easier access to live chat

Create and View cases moving to the community

Help menu will display contextual content

Search documentation within control panel

With so many companies worrying first and foremost about the bottom dollar, it’s nice to see BigCommerce keeping their focus where it matters: in keeping their merchants happy and well served.

Catch Part 2 of our 4 Part Blog Series tomorrow to find out about the latest in BigCommerce Product Updates.