Quality is a journey, not a destination, and new millennium industry leaders must adhere to world class quality standards to retain the competitive edge in the global marketplace. In order to serve our global clients across major industry verticals, it has been mandatory for the company to develop and maintain a stringent Quality Management System (QMS) that continuously raises our performance level and improves our efficiency.

Since its inception a decade ago, Olive has constantly strived to meet rigorous quality parameters and the company has been awarded the prestigious ISO 9001:2008 certification through the Netherlands-based Det Norske Veritas (DNV). The 9001:2008 Certification by UKAS is a quality milestone that further validates our ceaseless efforts to provide quality solutions and services; enhance performance; and support businesses with most effective technology strategies. The quality certification confirms that Olive e-Business conforms to the Quality Management Standard: ISO 9001:2008 in the design, development, implementation, maintenance and support of end-to-end e-business and Web solutions, software applications and allied IT solutions.

As an ISO certified organisation, Olive focuses on enhancing customer satisfaction and building long-term relationships. The company conforms to applicable regulatory requirements and ensures continuous improvement of all processes, so that consistent quality standards are always met. Furthermore, Olive's status as a Microsoft Certified Partner with a Competency in Integrated E-Business Solutions enables us to strategise, implement and support the highest level of Web & software solutions for new millennium businesses. The technology company is now globally recognised for its proven competency in implementing & deploying Internet-based business solutions, using Microsoft tools and software.

Quality Assurance is one of the key focus areas and once a solution is developed, our Software Testing Team steps in to perform the rigorous rituals, required to deliver a robust, flawless product/application. Software testing at Olive is performed at several points in the Software Development Life Cycle (SDLC), as an application is constructed component by component into a functioning system. Our qualified testers carry out intense testing for bugs and flaws and fix the same - all within the strictest time frame.

From Project Analysis through to Design, Development, Testing and Implementation - Olive ensures international quality standards at every phase and evolves ground-breaking methods to enhance the existing procedures and improve productivity. We prepare a comprehensive test plan for each project, stating the objectives and strategies to be used for specifications and quality validation. Once documented, the testing guidelines are diligently followed to test all components and ensure total conformity to customer requirements. Olive follows a rigorous testing methodology and best-of-the-breed testing techniques such as White Box, Black Box and Load/Stress testing. Separate quality checks such as unit testing, integration testing and validation testing are also carried out at every stage of development. After receiving the go-ahead from the quality assurance team, the project is deployed to the server location for Beta Testing.

Customer Support & Feedback Review

Ensuring total customer satisfaction is Olive's forte and the company has implemented an effective customer relationship management strategy for increased efficiency and overall success. From project kick-off to customer sign-off, Olive's dedicated Account Managers will work in tandem with you and provide round-the-clock updates on project status. They also solve problems, answer queries and give instant feedback. Olive provides 24x7 online support and each customer query is immediately recorded and a ticket number is issued for future reference.

After the project delivery, each customer is requested to provide feedback on a number of relevant criteria such as delivery schedule, product quality, issue resolution, communication, risk management, knowledge and professionalism. After obtaining the critical information through relevant questionnaires, we make an in-depth analysis of the valuable data and measure customer satisfaction at all levels. Olive also encourages peer reviews for enhancing cross-functional co-ordination and strengthening quality initiatives.