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Quick messages

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Quick messages

Quick messages allow you to insert predefined text into the message body of the email
client.

Before you begin

Role required: admin

About this task

Selecting a quick message fills the Message Text field with the
body specified in the quick message. After you define one or
more quick messages, the Quick Message selector appears in the email client. Use the
following syntax: ${variable_name}.

Note: If you add attachments to the Quick Message templates, the attachments are not
sent as part of the email distribution.

Procedure

Navigate to System Policy > Email > Quick Messages.

Click New.

Fill in the Email Client Canned Messages form.

Table 1. Email client canned messages form

Field

Description

Title

Enter a name to appear in the Quick Message
selector.

Active

Select this check box to make the quick message
available for selection. Clear this check box to remove
the message from the Quick Message selector.

User

Select the user who has access to this quick message.
Selecting a user restricts access to that user only.
Leave the field blank to have no user-based
restrictions.

Group

Select the group whose members have access to this
quick message. Selecting a group restricts access to
members of that group only. Leave the field blank to
have no group-based restrictions.

Body

Enter the text you want to insert into the Message
Text field. By default, the field supports HTML format.