We recently completed an add-on feature that allows your customers to give feedback about products on your Timber site. The review add-on has monitoring tools for verifying reviews before publishing, allowing bookstores to address potential issues before a review is published. If you are interested in adding this feature to your store, please contact us.

A new feature was recently added to Timber that allows customers to upload text and images to orders for custom imprint projects. Store administrators create a product, such as a shirt that can be customized. Timber collects text and image inputs from the customer to provide at checkout.

In a November Timber update, we rolled out a fraud-detection system that will proactively look for fraud -- and place those orders into a "Fraud" Order Status. Fraud orders will not be automatically imported into Booklog.

You will receive an additional email notification for these orders, and if you find that they are from legitimate customers, you can still change their Order Status so that they will be imported to Booklog.

For stores that require a student signature when picking up materials, this new report will give you a printable list of (not already picked-up) orders where the order Delivery Method was "In-Store Pickup".

During the next Timber update cycle, (this happens to each site about once per quarter), your visitors will be able to search for, and then add-to-cart, any title in Ingram's inventory. This includes millions and millions of different ISBNs.

Timber will now integrate with your school's registration system to provide a simultaneous add-to-cart for all registration materials.

Students use the school's registration system to access their Class Schedule. On that page, Timber creates a link back to the Bookstore site that adds all of the classes to the student's profile. Students can then add all the adopted materials to cart, or be more selective about which ones they'd like to buy.

Timber has switched image acquisition from Amazon over to Ingram. Ingram offers superior image and description look up. All product data is now loaded via Ingram including cover, description, author, etc. without having to do any of the data input manually.

For customers who use Payware, students can now checkout using their Student ID (usually, financial aid account) and the chekcout page will also collect their credit card information and authorize $1 to use for collateral.

We are very excited about this feature! Timber has always allowed you to upload images right to your products -- but for Item Sets, there has never been any interactivity when customers changed from the "Red Item" to the "Blue Item".

If you upload images to your Item-Sets that with filenames that include their corresponding color, your Website will now update the image accordingly.

Here are a few sample filenames, to give you an idea of how this feature works:

For Timber users can now more easily add roles to their Customers' user-accounts -- that will grant discounts on purchases.

Multiple roles (assigned via a checkbox) can be added to your customers' accounts, and can be set to expire on a give date. If you would like, we can also update your site so that customers can purchase a "Memberhip" product, and immediately have access to discounting conveyed by their membership.

Since the begininng of Timber, order information has always flowed just one direction: from the Website into Timber.

This sometimes caused confusion, because orders can change in Booklog (substitutions, additions, or deletions), but the order data on the Website would not reflect those changes.

With this new update, order changes (Inventory Items, Shipping, Status, and Tax) will all be reflected on Webstore Orders. This will help eliminate confusion from your customers, and streamline how your staff completes their Webstore Orders.

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The support staff at Timber has been excellent, and the product is user-friendly and has improved our efficiencies. Timber is well-worth the money. During Fall Rush this year, our in-store sales were up slightly -- but with Timber, our Website sales rose 400%!