3-Year 8x5 Standard ServPak
(LVL-3) - L3-8x5-ST-SP-3

Proxim Wireless understands that service and support requirements vary from
customer to customer. It is our mission to offer service and support
options that go above and beyond normal warranties to allow you the
flexibility to provide the quality of service that your networks demand. By
selecting Proxim Wireless equipment, you’ve already committed to protect
your network investment with an end-to-end wireless portfolio that gives you
the flexibility to scale, the lowest total cost of ownership, and the
highest reliability for quadruple play services. But why stop there? To
provide even greater investment protection, Proxim Wireless offers a cost
effective support program called ServPak. ServPak is a program of enhanced
service support options that can be purchased as a bundle or individually,
tailored to meet your specific needs. Whether your requirement is around the
clock technical support or advance replacement service, we are confident
that the level of support provided in every service in our portfoio will
exceed your expectations.

• Extended Warranty:Extend the life of your networking investment by adding 1, 2, or 3
years to your products standard warranty. This service coverage provides
unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a
repair providing a sensible return on your investment.

• 8x5 Technical Support:
This service provides unlimited, direct access to Proxim’s world-class
technical support 8 hours a day, 5 days a week from 8:00AM - 5:00PM (Local
Time). Technical Support is available at no charge for the first 90 days
from the purchase date. Beyond this period, a ServPak support agreement will
be required for technical support. Self-help will be made available by
accessing Proxim’s extensive eService knowledgebase.

• Software Maintenance:It"s important to maintain and enhance security and performance of
wireless equipment and Proxim makes this easy by providing a Software
Maintenance program that enables customers to access new feature and
functionality rich software upgrades and updates. Customers will also have
full access to Proxim"s vast knowledgebase of technical bulletins, white
papers and troubleshooting documents.

• Priority Queuing Phone Support:
This service provides customers with a one hour response time for technical
phone support. There is no waiting in line for those urgent calls for
technical support.