You should receive your card in the mail in a plain white envelope about five to seven business days after your first payment is made. If you do not receive your card, call us to verify that a payment was made. If a payment was made, then call U.S. Bank ReliaCard customer service at 1-855-233-8379. Once your card is mailed, deposits are usually made within three business days after you request a payment. Keep your debit card – it can be used for future unemployment benefits for up to three years. Read the information included with your card for terms, fees, and conditions. You are responsible for any fees charged.