this is a confusing sentence, because usually you arrive "at" a place not "from" somewhere. The act of arriving is more related to the destination, than the departure point. The translation is give as "They come from the hotel", which makes more sense.

Ok, I really wish that the lady who speaks can talk more clearly. I heard "tienen" when she really said "vienen". It's obviously not my fault, the two words are rather close in sound and spelling and when they are read that fast it is difficult to hear, even with the "slow down" button.