Lyft passengers love to delight. As a driver, you continue to share stories of the hangouts, community service, and trips you’ve enjoyed with your passengers. Once in a blue moon, your front-seat friend might not live up to the Lyft standard. In those rare situations, keep your resources in mind:

Rate passengers wisely. Three stars or below, and you’ll never be matched with that person again. Include comments with your feedback, too — that way, we can refer to your notes if we need to follow up.

Refer to the Help Center. If your topic isn’t already covered in one of our FAQ articles, you can contact us via email, or post a public question in the Q&A section.

Call the Critical Response Line. Remember, this is specifically for emergencies, like accidents or encounters with authorities. Our responders are available 24/7, and have undergone special training to handle serious scenarios.

Before you reach out, take a moment to decide which tool is best to use. Selecting the right option helps you get answers faster — you’ll be reaching out directly to the right team. No matter which option you choose, we’ll be ready to help.