Amazon beats out Apple and Google as most trusted U.S. company

Online retailer Amazon grabbed the top spot for corporate reputation in the 2013 Harris Poll Reputation Quotient, beating out firms like Disney and Coca-Cola, but also besting tech rivals Google and Apple.

The Harris Poll surveyed 14,000 members of the general public, gauging their feelings about the 60 most visible companies in the country. In the 2012 poll, Apple held the number one spot in reputation perception among consumers. This year, Amazon's composite score of 82.62 barely edged out Apple, which scored 82.54.

Amazon led the pack in both Emotional Appeal and Products and Services. In half of the remaining dimensions, Amazon ranked in the top five performers. As noted by Harris' report (PDF) on the poll, Amazon received nearly 100 percent positive ratings on measures related to trust, as well as considerable support in Advocacy and Word of Mouth.

Apple ranked in the top five companies in four of the poll's metrics. In Vision & Leadership and Financial Performance, Apple took the top spot in perception.

In third place behind Apple was The Walt Disney Company, followed by Google, Johnson & Johnson, the Coca-Cola Company, Whole Foods, and Sony. Apple and Google had respective scores of 82.54 and 81.32, giving both an "Excellent" reputation by Harris' metrics. Apple's smartphone and tablet rival Samsung placed eleventh, climbing up two spots from last year with a "Very Good" reputation score of 77.7.

In last year's poll, Apple and Google were in positions one and two on the charts, while Amazon was in fourth place. Speaking with Yahoo Finance, Harris Interactive Reputation Management executive vice president Robert Fronk said that Apple's slight slip in reputation is due in no small part to the company's recent stock drop, as investors have become skeptical on its future earning potential.

"For a number of years," Fronk said, "their reputation was driven by their innovation, their products and services almost being ahead of their time and almost driving the market. Now, actually, financial performance is a dominant driver of their reputation. And of course, financial performance can be somewhat out of your control, as [Apple is] finding."

Are you serious? People trust Amazon? The company which retroactively goes out and disables books on your Kindles? I am really amazed, tbh.

That's the problem with surveys like this. The general population is often misinformed - and relies heavily on the media.

For example, Apple is actually one of the most environmentally responsible companies in the country - yet they didn't even make the list. All it takes is a few misguided press releases from groups like Greenpeace to completely distort people's perceptions.

I see the author forgot to mention Apple led in two very important areas; Vision&Leadership and Financial Performance. It makes you wonder who they ask. Amazon has very few products, they're mainly service based so putting Products&Services together isn't really fair. I bet a lot of people think the products Amazon sells are manufactured by Amazon. :-) It's the same with emotional appeal. What does this mean when Amazon only sells an e-book reader?