Service at Australian airports, including Melbourne Airport, has fallen. Picture: Peter Ward Source: Herald Sun

YOU'RE not imagining it - service at Australian airports has fallen in recent years.

The Australian Competition and Consumer Commission (ACCC) has released its latest Airport Monitoring Report, which looks at quality, prices, costs and profits related to aeronautical and car parking services at Adelaide, Brisbane, Melbourne, Perth and Sydney airports.

For the first time since 2008, no airport was rated "good" or better, despite passenger numbers and revenues rising at every airport except Adelaide.

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"The 2011-12 report shows that monitored airports continued to be profitable but the overall quality of service was lower at all airports compared with the previous year," ACCC Chairman Rod Sims said.

"It is apparent that continued growth in passenger numbers at most airports is placing pressure on existing aeronautical infrastructure, contributing to lower service standards."

Mr Sims called for more investment to avoid excessive congestion and meet the needs of Australian travellers.

It may not be surprising for passengers who use Sydney Airport to find out that it's the worst performing and busiest of the bunch, receiving 36 million passengers through its doors, a result that ACCC Chairman Rod Sims said was "perhaps of greatest concern".

But Sydney Airport says the report information was from 10 months ago and major change has happened since then including a terminal expansion, new car park and additional check-in counters in $2 billion worth of projects. It found passenger satisfaction at the airport was at a 10-year-high.

"In fact, Sydney Airport was the only airport to have increased its passenger rating this year, a result of the investments we've made to add capacity, streamline check-in, screening and arrivals processes and add value for passengers, including free WiFi and improved terminal facilities," Sydney Airport CEO Kerrie Mather said.

“That is not a one-off investment either, with plans for new runways at Brisbane and Melbourne Airports, and a terminal reconfiguration for Sydney Airport.

“Perth Airport’s new Terminal 2 opened recently to cope with growing demand for regional air travel, while Adelaide Airport completed a new multi-storey car park in the second half of last year.

“However, as the report covers the 2011/12 financial year, neither of these projects has been assessed and they are just two of a number of projects either completed, under construction or soon to begin.

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