Wheel-Trans

TTC's specialized transit service

Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

What’s new at Wheel-Trans

New Online Booking and Scheduling System Update

On December 9th, Wheel-Trans launched a new online booking and scheduling system. This is a major change for both our customers and employees. The new system is a crucial element of the Wheel-Trans Transformation Strategy in that the system allows customers to easily book their trips, whether they be door-to-door or Family of Services.

With any new system, there are bound to be glitches. The issue with passwords has now been resolved for most of our customers and we expect our call out phone system to be fully fixed very soon.

A important reminder to our conditional customers – you do not have to accept a Family of Services trip. The system will always present the Family of Services trip first. Simply click on the Door-to-Door service button at the bottom left of the screen.

We recognize that this has not been an easy first week for our customers and employees and we do apologize for the inconvenience. We will continue to make improvements over the next few weeks and in early 2019. In the meantime, we welcome your feedback by calling Wheel-Trans Customer Service at 416-393-4111 or by emailing [email protected].

New Customer Policies

New policies for safer and more respectful transit experienceAs part of our Customer Experience Strategy, Wheel-Trans has made a commitment to update all customer policies over the next year. It is our goal to create policies that are simple and flexible and to create a safe and respectful environment for everyone using Wheel-Trans services. By defining clear rules and guidelines for all persons using or interacting with Wheel-Trans, our customers will know what to expect and how Wheel-Trans will support them on their journey.

Travel Training

Are you looking to gain independence and have flexibility? Say goodbye to planning your trips days in advance!

Travel Training is your key to traveling when you want, where you want, and how you want!

What is Travel Training?

Travel Training is the TTC’s new program where Wheel-Trans customers can receive free training on the bus, subway, streetcar and community bus systems to improve their transit experience.

Our goal is to support customers that want to learn how to travel safely and independently on TTC services, and to help customers improve their travel skills and increase their confidence. This program is designed to teach customers about all the accessibility features on TTC, and to assist customers with navigating around Toronto.

One-on-one travel training is designed to meet the personalized needs of the customer. Our travel trainer will spend up to four 1:1 sessions travelling with the customer on the route of their choice.

The Travel Trainer will plan the route with all the accommodations the customer needs, and travel with the customer on their journey. The travel training process is designed to help customers improve their travel skills, reduce anxiety or fear of the unknown, and to help the customer reinforce the skills they need to ride the fixed route transit system independently with confidence.

The program features include: planning your trip with the accommodations you need, way finding and navigation, using PRESTO, boarding vehicles, requesting accessible features, and problem solving tips for when unexpected challenges, such as delays and closures happen.

This program supports the Wheel-Trans vision for: “accessible transit service that ensures dignity, spontaneity, fairness and freedom of travel for all customers” and represents true freedom for each person and their abilities.

Why participate in travel training?

No need to plan your life in advance. You can live spontaneously! Go when you want, where you want, how you want!

Let’s help plan your Family of Services Trip

With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey. Learn more about Family of Services.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by: