So, I've been trying to give my SAAB a facelift and order the Maptun/Realcar front bumper. Since Realcar doesn't have a distributor here in the US, I've been attempting to work through State of Nine to get the front bumper piece. Yeah, I know it's more expensive but I figured the compromise is ease and reliability of state-side ordering.

Is it me or is SON's customer service pretty much nonexistent? I would like to order a few exterior trim pieces for my SAAB and aside from two initial phone calls and an e-mail inquiry I sent, I have heard nothing back from them in 2 months time. I wasn't expecting anyone to go out of their way and jump through hoops but when a potential customer is inquiring about purchases in the $2k range, I figured I would get some kind of response back from SON.

So, now I'm looking into my only other option: trying to order directly from Realcar in Sweden. Has anyone on the forums ordered anything from them and received it here in the US? If you have, what did you order, what were the approximate taxes/duties incurred and what trip ups (if any) did you have with customs and importing (large) high dollar items?

I'm just trying to understand where any hang-ups could occur before I commit to spending a reasonably large chunk of money.

Any help or advice from previous experience would certainly be appreciated!

Yeah, avoid SON. Total dicks when I've had to deal with them. Add to that the fact that they falsify list prices just to make their ridiculous markup look reasonable. Here's just a few examples:
Eibach OG 9-3 springs:

I haven't had any experience with SON guys being rude but their markup is indeed a complete joke. How they manage to stay around baffles me. The shipping to Canada is also about double the price it should be... matching their prices.