We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 71
reviewers.

Rated 4 out of 5 by hhavekost Good dining chair
I wanted to mix up my standard walnut dining set with two upholstered captain's chairs. I ordered the Gramercy with large buffalo check slipcovers and I absolutely love the look! The seats are wide enough to be comfortable for adults who aren't tiny. The only thing I would change is to raise the seat by an inch. On a dining chair, the seat height isn't perfect. It would be great as an occasional chair or in the living room. We never eat in the dining room so I'm not worried about it!
September 10, 2016

Rated 5 out of 5 by Rnewhouse Outstanding custom upholstery
I had the Gramercy chairs upholstered in my own custom fabric. Not having ordered custom upholstery online before, I was apprehensive about doing so as the chairs would be unreturnable if not satisfactory. They are absolutely beautiful! Ballard's process was painless. They received my fabric from a fabric mill, confirmed the information with me over the telephone, and gave me an estimated deadline. The chairs arrived exactly on time (4-6 weeks) and were beautifully upholstered and very comfortable. I would not hesitate to recommend Ballard's custom upholstery to anyone wanting a customized look for their decorating needs.
June 23, 2016

Rated 5 out of 5 by GEM26 Great chair!
Really like the chair. It's comfortable and seems well made. I sent my own fabric in for upholstery. Service went perfect, shipped quickly and looks great.
June 8, 2016

Rated 3 out of 5 by TampaMomofBoys It's nice but squeaks
I love the look and I love that my designer was able to pick the fabric to go with the office theme. HOWEVER, I've had the chair now for about a month in a half and it squeaks when you move in it. It's drives me crazy. I was hoping the squeaking would go away but so far it hasn't. For the amount of money that was spent on this chair, you'd think it wouldn't squeak. I'm only saying "no I wouldn't recommend it" because of it's noise. Look wise, it's great.
May 4, 2016

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.