Textbook Fundamentals of Service Systems

This textbook is an introduction into service systems for students, teachers, researchers, and practitioners. It has been written by leading experts in the field from the Karlsruhe Service Research Institute (KSRI), Germany. The targeted university audiences are undergraduate and graduate students in business economics, information systems, service engineering and management, and computer science.

The book is based on lectures that have been taught at the Karlsruhe Institute of Technology (KIT) for many years. It is the first textbook that provides a combined view on service systems from an economical and from an information technology perspective. The entire lifecycle of service systems is addressed, ranging from service innovation, design, implementation, management, improvement and trading associated with service systems engineering. To improve reading, understanding, and memorizing, every chapter starts with a Summary, Learning Objectives, an Opening Case, and ends with a Conclusion, a Review Section, a Project, Key Terms, and Further Reading:

Service Research: Advanced Topics. Service Network Analysis. Service Level Engineering.

NEWS

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The textbook has been published by Springer. You can get a first impression via GoogleBooks or further information at the official Springer Website.

What to expect?

Expect views at service systems from an economical and from an information technology perspective. The textbook contains a foreword by Jim Spohrer, Director of IBM Global University Programs and driving advocate of the Service Science, Management and Engineering (SSME) initiative. It covers aspects of the entire service lifecycle: from innovation to design, pricing, analytics, and optimization.