Gartner on Content Services Applications

In a report entitled, "Extend Content Services Platforms With Applications and Components to Meet Business-Specific Needs" (Gartner, Inc., February 2, 2018), Gartner analyst Michael Woodbridge highlighted Topdown's INTOUCH software as one of two content services applications for customer communications management (CCM). As content services-based CCM software, INTOUCH provides a "best of both worlds" solution to present and future use cases.

Click here to read more about the bond between CCM and content services.

Forrester on Content Services Market

Forrester included Topdown in theNow Tech: Content Platforms, Q3 2018 (Forrester Research, Inc., September 26, 2018) research report, written for enterprise architects (EAs) looking to deliver content as part of a digital business initiative; or, that will be the central component of a cloud-focused strategy or enterprise content management modernization effort. Topdown was one of only three CCM vendors included.

This article should help narrow your search for a future-oriented CCM provider.

Topdown's Mission

Our mission is to develop innovative solutions that empower our customers to effectively establish, efficiently maintain and profitably grow relationships with their customers through dynamic communication.

Topdown's Vision

We will strive to be a leader in customer communication management (CCM) software; to create a challenging and collaborative environment; and to be seen as a partner in solution ideation, development and implementation.

Topdown's Values

We believe that we are part of a larger circle and that we are all related. We understand that what we give of ourselves will come back to us ten-fold in life. We encourage employees to give to causes they care most about.

Meet the Topdown Leadership Team

Dennis M. Birke

Presidentand Founder

Michael P. Fitzgerald

Senior Vice President of Technical Services

Richard N. Hykes

Senior Vice President of Finance & Administration

Matthew R. Lederer

Senior Vice Presidentof Sales & Marketing

JR Hayward

Vice President of Product Planning & Development

Paige Tippett

Vice Presidentof Product Strategy

John J. Zimmerer

Senior Directorof Marketing

Robert C. Beck

Director of Professional & Technical Support

Jeromy D. Arnold

Director of Software Development

Genny Go

Director of Finance & Administration

See the Solution You’ve Been Looking For

Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.