Frequently Asked Questions

Check inCheck in time on the day of arrival is between 4pm and 6pm, should you wish to arrive later, please call us in advance to make arrangements. Once you have been shown to and around your lodge please let us know immediately if there is anything that is not to your satisfaction so we can put it right straight away.

Check out

We know you don't want to think about heading home just yet, but we need to advise you that our check out time on the day of departure is 10am. Please leave your lodge tidy.

Departure & KeysPlease return your keys to the office on your departure day, if the office is not manned, please deposit the key in the black return box to left of the office door. Lost keys carry a small charge to get replacements.

Children - The River & The RoadCan all parents and guardians staying with us who have children of any age, please be aware of the unfenced river Tay that runs along-side the park and be mindful of the road to the rear of the park. Children must be supervised at all times whilst on the park.

Laundry in your lodge We provide your bed linen and towels, if you need to change or need additional items please ask at the office during the opening times notified on the office door and we’ll be happy to assist.

HousekeepingPlease notify the onsite team if you require any assistance with any matter relating to housekeeping and we will do our utmost to assist.

Cleaning

We ask all guests to respect the lodges as if they were at home. If you need any cleaning materials during your stay, just ask. Please leave your lodge tidy as we reserve the right to charge an unlimited housekeeping surcharge if your lodge is not left in a reasonable condition.

Electric All appliances in the lodge are powered by electricity, if you find fault with any appliances please report them to the park office.

Heaters All lodges come with wall mounted electric heaters which are adjusted by using the controls on the top right of the heater, if you require assistance to regulate the heat or require additional heaters please ask at the office during opening hours.

ShowersThe showers in the lodges are either run straight of the mains from the hot water tank in the attic or electric power showers, please ensure your water heater switch in the kitchen is switched on so you have hot water on demand.

TV and Freeview The televisions provided in most cases have built in freeview, however, being in the countryside we do not get a large selection of channels and some weather conditions can affect the quality of viewing for which we apologise.

Smoking Smoking is not permitted inside any lodges at any time, housekeeping surcharges will apply if you break the law by smoking in the lodges, if you do smoke outside please dispose of your ends with consideration for wildlife andother guests as they are potential fire hazards.

Noise and bad language Please consider your neighbouring guests by keeping noise to a minimum in the evening, and during the night. Loud music and the use of bad language unacceptable and anyone not following this park rule will be asked to leave the park immediately without a refund.

Pets - Charges, Leads and Waste Pets staying carry a surcharge of £35 per stay. We ask you to inform us in advance of your arrival if you are brining your pet. We ask all pet owners to keep their pets on leads in the park, to lift and dispose of any waste using the correct bins and not to allow their pets to sleep on the furniture or beds at any time. You may be asked to leave the park if you do not follow the site dog rules.

We are unable to accept the following breeds of dog at Logierait Lodges:

Americal Pit Bull Terrier

Fila Brasileiro

Japanese Tosa

Dogo Argentino

Belongings Please keep all valuables safe, the management or owners will not accept responsibility for any loss or damage to personal items or vehicles kept in the lodge or parked on the park.

Maintenance requests If you find anything in your lodge that needs repaired or a replacement please bring it to our attention immediately, and we will do what we can to rectify it there and then, however, in some cases where the need for a part to purchased or an external contractor is required this may take some time to organise and we apologise in advance for any inconvenience this may cause.

Fire procedureShould you discover a fire please call 999 immediately, if you do not have use of a mobile please use the emergency phone in the laundrette which is next door to the park office.Please evacuate your lodge and raise the alarm to alert other guest by using the alarm bells situated on site or by waking your neighbouring lodges by knocking their doors/windows. The fire assembly point is in the area outside the park office. Please only attempt to extinguish if safe do so and you are confident in the use of equipment.Please call 01796 482 253 if you have any questions about fire or fire safety

Fire preventionIf you spot a fire hazard please report immediately to the park office or call head office on 0845 2 694 386

BBQsBBQs are allowed on site, but please take care at all times, do not leave them unattended and do not dispose of hot ashes in the general waste bins. If using instant BBQ's please also do not set down on grass areas as this will damage the grass, nor on wooden balconies or patio furniture.

Outdoor SeatingShould you need additional outdoor seating there is a stock of garden furniture stored at the rear of the park office building, just return it when your finished using it.

HospitalThe nearest accident and emergency hospital is Perth Royal Infirmary for all emergency assistance place call 999

Wifi availability

There is Wifi available on site. We provide it free of charge, but please note that it can be intermittent. If your lodge has a Wifi connection plug, please note that it must NOT be switched off unless a member of staff asks you to do so. Please contact reception for the password.

Waste Bins

There are general waste bins at either end of the park, please remove all rubbish from the lodges on your day of departure.

Recycling

We have recycling facilities on site and ask that you dispose of your rubbish in either of the MIXED RECYCLING (cardboard, paper, cans and plastic), GLASS RECYCLING, or GENERAL WASTE (anything other than mentioned above) bins.

Trains, Buses and TaxisThe nearest train station is in Pitlochry and is approximately a 10 minute drive. There is a bus stop on the main road near the park exit, just turn left and its about 100 metres, buses to Pitlochry and Aberfeldy run fairly frequent – timetables available at reception.

ComplaintsIf there is any part of your stay with us that is not to your satisfaction please contact a member of the park team directly or call 01786 482 253 and we will do what we can to resolve any complaints you may have immediately.

Compliments, Comments & FeedbackWe welcome all of our customers feedback and comments and we take a proactive interest in improving or changing what we do when our customers take the time to tell us so to improve our services and our future customers experiences with us.

BreakagesWe appreciate that accidents happen, please inform us prior to departure of breakages that occur so we can replace items for the next guests arrival.

Speed Please drive slowly on site, 5 mph is requested as there may be children playing

Litter Please do not litter our park, please dispose of all waste appropriately including cigarette ends.

Laundrette There is a guest laundry next to the park office, please ask and pay for tokens and washing powder if you need it from the park office during office hours.

Fishing We are lucky enough to have the fishing rights to the north beat 78 on the Tay which runs past the park, (from the old railway bridge to boundary on the old post office cottage) unlike other parks and beat owners we do not charge our resident guests to use this, all that we ask is that they put back the first catch and notify the office on how many you have been lucky enough to catch so we can advise the appropriate authorities.There is NO Sunday fishing and no use of prawns or shrimp as bait. A copy of "The Regulations for Fishing the Tay" are available from the offiice on request.

Ducks and wildlife As you will no doubt find we have lots of wildlife around us here at Logierait Lodges, please follow the country code and use common sense when encountering all animals.

Extra beds Most lodges can accommodate additional guest beds, please check at the time of booking or with the park office on arrival, all subject to availability.

Extra bedding

We have a stock of blankets/throws, if you should require use of these, please ask at reception.

Shops & Supermarkets The nearest shops are in Pitlochry, Grantully and Aberfeldy all within 5 – 15 minutes drive, also there is a small selection of groceries available at the petrol station in Ballinluig.The nearest supermarkets are Pitlochry and Aberfeldy for Co-Op stores or there is a large TESCO on the Perth bypass

Power cuts Should there be a power cut, please call the main number for assistance 01786 482 253, however, like power cuts anywhere we are reliant on the power companies restoring power to us, we ask for your patience should this occur. (each lodge is provided with a battery operated torch just in case).

Your next stay with us?Should you wish to stay with us again and would like to qualify for a 5% repeat customer discount (discount from published best available rates) please book direct via phone or email within 4 weeks of departure.

Cancellation Terms

Cancellation before 56 days prior to arrival - loss of deposit

Cancellation with 56 days of arrival - 100% charged

Payment methodsMost credit and debit cards are accepted, cheques can be used by pre-arrangement only.