Cache partition

Wipe cache partition

If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.

To wipe the cache partition, follow these steps:

Turn off the device.

Press and hold the following three buttons at the same time:

Volume Up key

Home key

Power key

When 'GALAXY Note II' appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.

When the Android System Recovery screen appears, release the Volume Up and Home keys.

Press the Volume Down key to highlight 'wipe cache partition.'

Press the Power key to select and wipe the cache.

With 'reboot system now' highlighted, press the Power key to restart the device.

Master reset

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps: