Ms. Z. Arsenault is an IT consultant working in the depths of a large North American energy company. She's one of those brave souls who works away in the background, keeping the servers running, making sure all the pieces fall properly into place so when the employees wander in each morning their applications run as expected. It's often a busy job just keeping things on a steady path. But Ms. Arsenault and her team aren't just maintaining the status quo, they're also trying to improve performance and cut costs while maintaining a stable environment for the end user. This week I had the opportunity to talk with Ms. Arsenault about what's she's been up to in the depths of corporate IT.