Suzanne, we are sincerely sorry for not responding to the posts from months back. I would like to help you with whatever issue you're experiencing? Did you try the resetting your password tip Trevor B. sent? Lauren

Yes, thank you for responding. I did try that tip but it did not work. I was able to access the account from a different ipad and now am just trying to get the devices to reconnect. I dont have any more time to put into it. I want to return the MyQ Home Bridge. I am out the money from the MyQ Garage but lesson learned.