With EventBank’s membership renewal workflow, users are alerted to outstanding payments and can send automatic reminders to members via email and through push notifications. The mobile membership directory lets organizers view member information and connect with members. Users can search through the member directory and create search filters to identify specific types of members.

Organization members can use the mobile app to receive messages, register for events, edit profile information and manage their subscriptions. The payment module lets users collect membership dues and payment via credit cards, wire transfers and other digital payment gateways.

EventBank also comes with two separate apps for members and organizers, which are available for iOS and Android devices. Support is provided via email, phone, EventBank Helpdesk and webinars.

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

Cons

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

April 2018

Martina from St Patrick's Day Irish Ball

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball

The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.

Pros

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

Cons

The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process

Response from EventBank of EventBank

Replied May 2018

Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!

March 2017

James from FitFam Shanghai

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Putting the service in 'Platform as a Service'

I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better.
The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us.
Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.

Pros

It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.

Cons

There are minor issues with some of the registration functions.

March 2017

Graham from American Chamber of Commerce in China

Company Size: 51-200 employees

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Very effective platform, with more to come

EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns.
Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.
They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.

Pros

The look and feel, and the potential to manipulate the data.

Cons

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

March 2017

Aisling from The Canadian Chamber of Commerce in Shanghai

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Good vision, good care of customers, good product

I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem.
UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool.
Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it.
All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

Pros

UX, Ease of use

Cons

No HTML functions

January 2019

Williams from AmCham Moldova

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

A happy upgrade - an even better improvement

Pros

One of the most refreshing elements of Eventbank is its interface. A large step up from our previous CRM and Event Management systems, Eventbank has a user-friendly interface that is easy to use and navigate - either through exploring by yourself or through the help of their tutorial videos. Furthermore, in the CRM module, individual contacts and companies are seperated for easy access, and the Member companies are contained in another module of the CRM.

The events module is easy to use, creating events within minutes with direct connectability to the campaigns module.

The in-built support mechanism is a handy tool in Eventbank which allows you to ask for support in a convenient manner without having to email the support team directly. Eventbank support team reply very quickly, aiming to resolve any issue we have had as soon as possible.

Cons

Some of the features unfortunately we have been unable to use due to legal requirements in our jurisdiction - including to our chagrin, the invoicing feature. While it is near impossible to find software that is going to meet exactly every need of every organisation without creating a custom-made solution, Eventbank is open to suggestions and their team have been very supportive and happy to take on board any suggestions or needs that we have had.

April 2018

Vy from FitFam

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

All in One Event management system for our community

Pros

We use the platform for 35+ events a week across 2 cities and at present we manage over 4000+ members. In the last year we created over 1000+ workouts/ meetings/ social gatherings for FitFam, we would not be able to manage our community effectively without this platform. We are able to easily set up events for our community to access and register for, regardless of indoor or outdoor sessions and numbers allowed.Easy administration for efficient review, publishing, check in process. EventBank works seamlessly along side our other information platforms, giving us more visibility.

Cons

We created a 'how - to - use' PDF for our community to easily use the platform as we had users downloading the managers app instead of the users app.

March 2017

Matthieu from Startup Weekend China

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Productive now that we have Eventbank

We have tried many "popular" services in China to sell tickets to our events and it is clear that they don't know their industry. Eventbank clearly made the effort to think from an organiser's perspective rather than click bait standpoint (or least effort required).
With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.
The customer support is on top of things and answer with care.
I have suggested to improve the analytics and other small features, I am confident they will think it through and develop if it makes sense.
I would seriously be unhappy and lose productivity if I had to opt out of Eventbank.

Pros

With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

Cons

They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

May 2018

Paige from Kempinski

Company Size: 10,000+ employees

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Easy-to-use event management tool with great support

Efficiency, happy attendees, professional look.

Pros

We use EventBank's event management software for all of our large events at Kempinski. It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display. QR Code Check-ins with the Manager App are super-fast. Great thing is also that we have a dedicated Customer Success Manager and she helps us with all the questions and queries in a timely manner.

Cons

Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.

March 2017

Steven from British Chamber of Commerce in Taipei

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Eventbank- great for Membership organizations

A reasonably new but with great ideas and a really responsive support team. What I have really liked is that fact that if the system does not already have what you need they are very good at developing new features going forward. For me it is the best I have seen for chamber use

Pros

It is the best one I have seen for chambers, combining membership and event tracking

Cons

It is new so some of the stuff is not 100% fully worked out yet; but they are updating all the time and it gets better every week

October 2018

Anna from The Italian Chamber of Commerce in Hong Kong and Macao

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great tool for Chambers of Commerce

Our Chamber has been using Eventbank for almost 2 years now and we are able to provide a much more professional service to our Members and to keep better track of new leads and our guests. We are overall very satisfied with the service.

Data-based. Functional. Fast. Ads easy to be published. First choice for setting RSVP of events.

Easy to use. I have got the connection with prospective members and thus i can better build cooperation with them.

Pros

I mainly use EventBank to set up events registration whenever my organization organises any external/sometimes internal events. So, my comments in this survey are all based on my experience on this feature, I know there are many other features including CRM etc though.

It's pretty easy to use EventBank to promote events via mailings and set up RSVP. Also, I have found it convenient to check in guests onsite to verify their registration. Also, the EventBank supports several languages and meanwhile it works fast in China, unlike some international survey apps working slowly in China or Chinese apps without an English version.

Cons

Sometimes, I get confused about the two EventBank websites -.com and .cn because they both have English home pages while my administrator account is only valid in one website. So, upon logging in a new device on which where the right website is not saved as a bookmark, I have to try both sites to log in successfully.

I think it would be even better if there are more styles to choose from in the publishing events page?

June 2017

Mohanraj from EU - Malaysia Chamber Of Commerce & Industry (EUMCCI)

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

June 2017

Robust, reliable and user friendly.

Pros

Campaign and Event management features are absolutely easy to use with ready templates. Dashboard & filter features are also useful for real time analysis.

Cons

The support provided is limited.No training document /video provided.Users have to contact the support manager for answers on "how to ".The payment gateway for Credit Card payment is hefty

Response from EventBank of EventBank

Replied June 2017

Hi Mohan,
Thank you for submitting the review and for your honest feedback.
Customer satisfaction is our highest priority, thus your comment about our Customer Support has surprised us and we don't take it lightly. I think you might be not aware of our extensive, easy-to-use Helpdesk where we have on-boarding and support materials together with on-demand videos and how-to articles with more training materials coming out soon! Contact our Customer Success Team for the access.
Hope this helps.
Best regards,
Oliver

February 2018

Papatsorn from Ntcc

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

As a chamber of commerce, EventBank really helps us moving forward, especially with its application.

Pros

Easy to use. It links CRM with event managment, membership and broadcast platform, making members tracking become easier and lessen double tasks in the past when the mentioned 3 platform are seperate softwares.

Cons

There are too many notifications sending out when adjustment/update has been made. We prefer to disturb our members as little as possible.

June 2018

Icu from British Chamber of Commerce in Indonesia

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

We are happy with the improvement the team has made to facilitate our organisation needs

Having a smart data and easier facility to manage the event registration and campaign

Pros

We so far really appreciate Its feature for easy registration flow. Thus, we can manage better our event

Cons

Interface of membership. It would be better if the platform could facilitate easier way to preview the corporate members too.

March 2017

Rachel from AmCham South China

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Empower Your Events with Eventbank

As an organizer of numerous events every year, we have used the Eventbank for more than a year and really like it. It is a true breakthrough app which greatly improves the efficiency of the whole team. By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time. It also offers all important information attendees need weeks and months ahead of the events, such as schedules, maps, contact persons, speakers bios, and more. Meanwhile, the mobile Eventbank Manager is often used as a supplement to the online event management platforms. It makes it possible for every team members to keep updated the event progress and manage the event anytime and anywhere. It is definitely worthy to have a try!

It's very easy to create events and we can do it all just using EventBank- we don't need other solutions as email marketing and Crm are all included. While it used to take us few days to create events pages, send out emails and collect registrations, it only takes few minutes now. We can also duplicate our regular events easily.

Cons

French language and support in French language would be nice to have, but so far we managed. Other than that no cons.

May 2018

Cristina Marcano from ILC Academy

Company Size: 11-50 employees

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The event is large or very small? with EventBank it does not matter.

I study it with my students as a tool of knowledge in the subject Management and Organization of Events of the Hospitality Career of my university.

Pros

It makes it very quick and easy to sell tickets for an event, as well as the creation and consultation of the financial reports that are generated from those sales. It is versatile, because it can be used in a large community of people, as well as in a small community and even in different events simultaneously. It's great.

Cons

I am studying it with my students and I still have not found any aspect that can be said is not suitable.

June 2017

andrea from Italian Chamber of Commerce in Hong Kong & Macao

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Membership-based CRM with a lot of customization options

Pros

It has a lot of different features that you can customize according to the need of your organization so that it can fit different purposes (event management, membership management, CRM, email marketing)

Cons

Some minor things, but those are always improved with the help of Customer Success Team

April 2017

Shawna from EO

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Great event software

Nice event software. I had very good experience of using Eventbank for about a year now. It helps to manage the events and registrations easily. The staff is also great - whenever you had a question, they just happily offered to help. Great team!

Pros

Easy to access attendee, speaker, sponsor, and other details thanks to integrated CRM. Registrations and their tracking are customizable and working seamlessly too.

Cons

Just some small details - like the map of the location of the event sometimes wasn't displaying properly.

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