Infrastructure and Application Management

Free up IT time to focus on strategic business initiatives with CenturyLink infrastructure and application management services. With our capabilities at your disposal, you can offload everything associated with the delivery of business applications and their underlying infrastructure to a trusted partner. This includes servers, operating systems, network devices, storage, firewalls, and desktops. All of these services support any device, at any location-without limitations for brand, device type or geography. Plus, CenturyLink can support hybrid deployments and offer 24x7 service for in-time-zone support.

Whether you need to fill gaps in skill sets, supplement in-house resources or simply don’t know where to start, CenturyLink’s got you covered.

Leverage proven techniques to reduce costs by up to 25% and improve customer service levels.

CenturyLink Infrastructure and Application Management enables you to:

Improve stability, control and transparency 24x7 proactive monitoring and event correlation for problem resolution identifies issues requiring attention. Timely measurement, tracking and reporting of performance yields real-time control and analysis of historical trends. We offer excellence in service delivery with tactical and strategic governance-based on ITIL-going beyond the SLAs. This can include weekly, daily and quarterly meetings; comprehensive reports; and customer satisfaction surveys.

Improve service levels and user experience Leverage best practices with a single help desk, including process-based approaches to problem-solving and escalation, to ensure adherence to pre-define SLAs. Automation improves system availability and offshore delivery methods streamline infrastructure and application operations.

Single help desk for infrastructure and application management

Pre-defined SLAs versus best-effort support

Comprehensive Shift Left Methodology to improve service levels

Proven best practices, built from thousands of client and internal engagements

Enterprise tools

Manage cost and budget pressures
Leverage tools and expertise to automate management processes that can greatly reduce manual effort, improve efficiency and capacity planning in order to reduce costs, without negatively impacting service levels.

Methods, tools and skills developed over decades to deliver projects on-budget and on-time

Comprehensive Shift Left methodology to reduce year-over-year costs

Economies of scale to grow infrastructure and management operations as business needs require

Predictable and flexible cost models, tailored to your business needs

Bridge resource and skill gaps CenturyLink expert resources have practical, hands-on experience implementing focused infrastructure and application management capabilities for the latest technologies-all of which can be leveraged in any data centre across the globe.

Skilled global and partner resources across the latest technologies

Global reach of over 4500 specialists and architects, and a 6-language help desk

Hands-on IT experience with 1000s of certifications

ITIL certified

Have Questions About Infrastructure and Management Services?

Sign up for a free, one-hour consultation and talk with one of our experts.