Why have you taken 2 payments out of my account?

19 January 2019 03:35

Updated

Sometimes we run a pre-authorisation check where we temporarily hold a small amount from your account - up to the value of your first instalment (plus 1 cent) for online purchases and up to 25% (plus 1 cent) of the value of the in-store barcode for in-store purchases to make sure your nominated card is working right.

Once this check is approved, we instruct the bank to void the transaction. Sometimes it might appear on your account as a second payment.

Don't worry thought - it is not a second payment and it will be resolved on your account shortly, if you have any trouble, please contact us here.