Passenger rights

Passenger rights

Client: European Parliament

In 2012, the European Parliament called on the Commission to "examine the possibility and feasibility of establishing a single legislative instrument comprising all provisions and principles on consumer rights in civil aviation in order to reduce fragmentation and reconcile inconsistencies across the different areas of passenger rights".

Against this background, the Committee on Transport and Tourism requested the drafting of a Cost of non-Europe report on the Codification of Passenger Rights. The research paper sought to analyse costs for citizens, businesses and other relevant stakeholders regarding the absence of a consolidated framework for passenger rights, as well as the feasibility and merits of such a consolidation in a single legislative instrument.

The research paper has:1. identified gaps and inconsistencies in and across passenger rights regulation in the 4 transport areas, i.e. air, land, rail and water transport;2. analysed and quantified the economic and other costs incurred by citizens and stakeholders due to the aforementioned gaps and fragmentation;3. examined the merits and feasibility of establishing a Code on Passenger Rights;4. developed relevant options for such a codification; 5. discussed a cost-benefit estimate per option.

To deliver the study, Milieu carried out desk research, stakeholder consultations and peer reviews to validate the recommendations.