Customer Success Spotlight: Intellum

WhenIntellum told us they wanted to drive customer engagement, we couldn’t wait to dive in.

Since Intellum signed with us in November 2016, UserIQ has helped them improve their account and user insights, speed up user onboarding, and assist with driving upsell and cross-sell opportunities.

When Intellum introduces new features to their users with UserIQ’s tooltips, they see a 3x increase in usage on average. These in-app engagements allow their users to get what they need in a subtle and non-intrusive way. Being able to see before and after feature usage from various segments helps Intellum to make proactive decisions — ensuring features are found and used by their customers.

In addition to in-app engagements, Intellum receives high-quality data like product usage analytics, customer health, and behavior tracking to stay up to date with their accounts. Intellum’s account admins are able to assess when users are at risk, when their engagement is fluctuating and when they could benefit from a new feature.

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