Knowledge Base

How to correct your Dell printer message, “Photoconductor has reached end of life”

The photoconductor drum is an important part of your Dell printer (1700, 1700n, 1710, 1710n, 1720d, 1720dn, 2230d) and must be replaced after 30,000 prints. Though not replaced under warranty, you can purchase a new drum atwww.dell.com.

Photoconductor notifications you may see on your printer:

The photoconductor drum is near end of life and will need to be replaced soon. This alert turns on after 27,000 prints.

The photoconductor drum is at end of life and should be replaced. This alert turns on after 30,000 prints.

The photoconductor drum is past end of life and must be replaced. The printer will no longer print until the photoconductor is replaced and the counter reset. This alert turns on when the photoconductor is well past 30,000 prints.

Once you replace the photoconductor, you may still see the message, "Photoconductor has reached end of life."

To reset the counter and clear this message:

Open the front cover of your printer.

Press and hold the redX(cancel) button until the front panel lights flash.

Release the button.

When the lights stop flashing and you see the "(!)" (error) message, close the front cover.