Answer: Call Customer Service for the Public Health Laboratory at 501-661-2363.

Q: If I feel that my complaint was not resolved what else can I do?

Answer: You may file a complaint with the centers for Medicare and Medicaid Services, CMS. To get information on how to file a complaint a brochure is available on the CMS web site that gives this information. This brochure is available athttps://www.cms.gov/CLIA/downloads/CLIAbrochure9.pdf.