I ran it empty. Agitator hardly moves. but water moves around great like from the bottom up. It this normal? I can stop it with my hand for a second. With clothes in, it hardly moves. Once I put clothes in, it seams to move everything around slowly.I don't know if this is normal for the model?
I'd appreciate your help.Pamelaleeson@yahoo.com

I have the same problem. I read in a site I am trying to find again that the top portion of the agitator needs to be repaired. It is a kit with little cams called "dogs" that move the top part of the agitator. It seems to be easy to replace.

hope you do fine the info you are looking for again. And please - forward to me too.
It's strance though - with nothing but water in there it sure seems to be moving the water around. Mostly from bottom up to the top and back down, but the agitator does not go back and forth much. I thought maybe it was supposed to be like that. Of course, the directions say nothing about this,

Go to this site (partselectdotcom) and you'll see the problem and solution:
(iadded XXX at te beginning in case this enamil does not take it)xxxhttp://www.********************.com/repair.aspx?appliance=washer&part=whirlpool-cog

Then find the part on this second site, whre you can read reviews from customers:

It turns out the dogs were all i had to replace. I couldn't find a CAM kit, but a local appliance store had the dogs. now it is working great. I took it apart and reassembled it using just the Repair Part manual downloaded from the Whirlpool website. That was enough to do it, it was pretty easy.

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