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Rooms are filthy. Shower hardly worked with only cool/warm water. Shower ceiling not cleaned for years. Junk dripping down side of bed uncleaned. Sink drain was stuck down, so no draining. Prostitute's & homeless wandering parking lot at all hours. Hotel insisted on keeping side doors propped open all night. Lots of people walking in and out that were not...

It's in a bad neighborhood! No air conditioning and bullet proof glass on front desk. After 10 minutes of boyfriend's license, and after he had to ask for it back, they said no refund : it had to be over 24 hrs! We booked on Priceline and they said we had to go through their sister company booking.com. We could...

Hotel is so rundown no one at front desk speaks no english no offense they just stare at you door on room doesn't close unless you slam it outlet in bathroom is "hanging" out room not really clean no pool no breakfast not even no coffee hotel very "old" and dirty no ice machines what is weird I walked around...

WOW....where to start. We booked to attend a conference in downtown. Pictures looked nice so why not try it? Total scam. This place is a dump! It is dingy and seems unchanged since 1980s crack cocaine days. Run down looking and glassed in front desk. In its day was probably great place to be, but today.....Hell No!!! Pay by the...

Last Saturday, we arrived on time and had paid through Hotels.com. Their is a wall-high GLASS that separates the customer from the check in clerks (first clue). The clerk was extremely slow and after 15 mins, still could not find our paid reservation on her computer. Meanwhile,a man walked in without a reservation, got a room and key and was...

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Helpful?

4Thank Loretta F

rodewayinnindianapol, Webmaster at Shadeland Inn, responded to this review

Dear Guest,
Thanks for your comments. I apologize to you for this obvious lapse in service. This issue has been corrected. We take real pride in serving guests well and in offering a great experience, and I regret that we let you down. I hope you will try us again, and remember to book directly with the hotel for the...

The pool they advertise has not been open all season. The Continental breakfast was knock off Sunny D, and a powdered coffee machine. That's it! The lobby was not air conditioned, so the units in all 3 of our rooms couldn't keep up, for the end of July. The jacuzzi tub was icky, so we only used it to soak...

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2Thank BBBnRicter

rodewayinnindianapol, Webmaster at Shadeland Inn, responded to this review

Dear Guest,
Thanks for your opinions. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the...

The building is run down and had broken glass in the parking lot that obviously came from a car window. Upon entering the hotel we were welcomed by the smell of mold there wasn't anyone sitting behind the wall of bullet proof glass at the front desk. Our room was gross, we got the hot tub room and it had...

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2Thank 25BR25

rodewayinnindianapol, Webmaster at Shadeland Inn, responded to this review

Dear Guest,
Thanks for your comments despite not staying with us. I’m terribly sorry that we failed to meet your expectations. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that you did not stay with us, and I hope you will try us again in the future. We’re always working...

The blanket had blood stains, there was blunt butts from who knows how long, half smoked cigarette at the head of the bed and a large red stain that looked like blood. Lovely place, huh? Did I mention the dust on the ceiling or the crumbs on the mattress that looked like chicken crust or the ashes on the end...

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Helpful?

1Thank DByndum

rodewayinnindianapol, Webmaster at Shadeland Inn, responded to this review

Dear Guest,
Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the...

I booked this hotel off of a hotel booking site I wasn't sure of the good review and bad reviews... Got there and drove around the building it was do NASTY broken windows people drinking in the parking lot and the place looked run down. The pictures are very deceiving... I called the site because I didn't feel like my...

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Helpful?

5Thank Jennifer P

rodewayinnindianapol, Webmaster at Shadeland Inn, responded to this review

Dear Guest,
Thanks for commenting even though you chose not to stay with us. I regret that you accuse us of having an insect problem when no such problem exists. I also regret that we could not serve you, but I hope you found pleasant and desirable accommodations elsewhere in town. Maybe we can serve you next time. We’re always...

Blankets had stains, tub had caulking falling off. Had to clean hair dryer. It had dirt and dust all over it. Gross!! Stay away. Pool was closed, it was empty of water. Breakfast was Sunny D. That's it. Front desk was behind glass. Towels were old and very rough. You get what u pay for.

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Helpful?

4Thank Lola N

rodewayinnindianapol, Webmaster at Shadeland Inn, responded to this review

Dear Guest,
Thanks for your comments. I’m sorry we could not satisfy you during your recent stay. We take real pride in this hotel and most guests are completely satisfied. In fact, we satisfy hundreds every month. I apologize that we failed to meet your expectations in this isolated case and hope you will try us again. We’re always changing...

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Also Known As:

Sunrise Hotel Indianapolis

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