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That happend to me Friday night. So my mom called Ganz Saturday but no one was there, so she said to just wait until Monday. So I waited until Monday and she forgot to call so I just decided to go on and see what I could do. When I went back on, it was working just fine. It let me feed it and get my items from storage.

hERE IS my theroy. it is safe to adopt certain pets, like the little lamb (mine works fine!) and other pets. but others you get problems with. if you do not have a little lamb or other pet that was posted here and worked fine, i do believe you are safe to adopt. Otherwise, hold off and wait. i know it is hard, but it will be worth it.

---------- KayJay17 added 15 Minutes and 42 Seconds later ----------

NEVER MIND! Do NOT adopt cotton candy bunny. my sis is now locked out.

I found another way in. When to type in your password instead of trying to enter, click to adopt another pet. This adoption went smoothly and I am back in WW. ????? Go figure. This is a tricky glitch. No wonder Ganz is having so much trouble with it.

If you get locked out and have another pet to adopt, try it. You may just get back in.

Good luck to us all.

Power to the :el1: revolution!

Addendum: If you do try this DON'T click on the pet that locked you up. Apparently, the glitch will still be attached. At least I got all my dailies done.

I finally got a hold on one of the regular customer service reps I talk to...she said this is an ongoing problem with the server, she didn't know when it would be fixed...she told me to hold off adopting for a bit...I asked why Ganz hasn't posted anything about this in the Kinzville Newz site where they last updated anything since December and she said "I don't even want to go there" I told her if we, as the customer knew what was going on, there wouldn't be as many phone calls to customer service and she agreed...she didn't even get a break today from being on the phone so much...but my account is still locked, I will have to readopt my domino cat but I won't do it for several more weeks...

I had a similar experience. I spoke with one rep who didn't seem to know or care much and then another rep who acknowledge that there is a problem going on, the technical team is working on it. He said you SHOULD be able to adopt but if you want to be safe from being locked out he recommended waiting a WEEK before adopting new pets.

I adopted my Robin onto my account & my daughter's Pink Spotted Dino Saturday night. Shortly after adopting them, I was logged out of both accounts repeatedly. Today (Monday) I can get into the accounts & do all the daily activities, but I am repeatedly logged out in both accounts when I try to go to my room. So yet another day of not being able to open the adoption gifts. To add insult to injury, I received a mystery pet card in my Series 4 pack, so I have to wait impatiently to adopt it to find out what it is! Has anyone else had the 'logged out after trying to get into your room problem?' ???So frustrating!

I don't know if this is a solution for everyone but it would not hurt to try this.

My mother's little friend who she watches adopted a pet on Friday and got locked out, now, I don't know if this applies to everyone who adopted a pet and got locked out, but he could finally get back in on Sunday but could onlydo his dailies, could not get into the room so I am assuming that when you all say you are locked out it means you cannot access your rooms.

This evening she signed onto his account and the first thing she did was to switch pets before doing anything else, for some reason when she switched pets this let them into his rooms.

Since this worked for them I am hoping that this might work for others who are having problems.

OK, here's the latest, at least from Server 8... (If you know your server number, that might be a good bit of info to include in messages about the adoption issue)

Seeing all the messages saying they were able to adopt just fine, I foolishly decided to try and adopt an elephant. Now I too am locked out, the picture below shows the error with poor Cinder staring back at me trapped in WebKinz World all alone!

I would highly recommend that people ignore the others saying that they adopted just fine. They got LUCKY. This bug is NOT fixed yet...

---------- Black Jax added 19 Minutes and 3 Seconds later ----------

OK, more info from Server 8 - I tried the 'adopt another pet from the login window' bypass and it worked. I also noticed something that has not been there before (picture below) which leads me to believe they ARE trying to figure out what is going on but have not managed to yet...

---------- Black Jax added 2 Minutes and 9 Seconds later ----------

Sorry, that looks all blurred: the two extra bits say "API Call History" and Tracer Debug" which means they are watching what happens as people adopt so they can figure out where the problem lies...

I got my server number from tech support when I called a couple weeks ago on a different issue (when I lost a week's worth of dailies and all other stuff like Dunk the Zingoz after the first time it happened.) Apparently that particular issue only affected my server...

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