Most pharmacists in Bengaluru–often the first point of contact for many patients of tuberculosis (TB) and childhood diarrhoea–did not follow guidelines on referring a tuberculosis suspect to a healthcare provider for sputum testing, or provided Oral Rehydration Solution (ORS) and Zinc supplements to children with diarrhoea, according to a new study published on September 22, 2017, in BMJ Global Health, a health journal.

“Management of childhood diarrhoea and suspected TB was woefully substandard” across 103 pharmacy chains and 230 independent stores in Bengaluru, found the study, conducted by Rosalind Miller and Catherine Goodman of the Department of Global Health and Development at the London School of Hygiene and Tropical Medicine.

Appropriate care is incredibly important in a country where diarrhoea killed 117,285 children and TB 480,000 people in 2015.

TB–one of the biggest infectious disease killers in India—is curable, but inaccurate treatment can lead to death or drug-resistant TB.

Diarrhoea, which results in dehydration, is a leading cause for malnutrition, a major problem in a country that ranks 114th out of 132 nations in stunting, which refers to low height for age, as IndiaSpend reported in July 2017. Repeated episodes of diarrhoea can also have long-term impact on the growth and potential of children and contribute to a cycle of poverty.

In the Bengaluru study, standardised patients (SP), trained to give symptoms of TB and childhood diarrhoea visited chemists, and reported their experiences to researchers. Pharmacy chains are concentrated in populous cities, with the greatest concentration in South India, the study said.

“History taking of the SP was limited; unnecessary and harmful medicines, including antibiotics, were commonly sold; and advice giving was near non-existent,” found the study. This brings to attention the “lack of guidance for the treatment of minor ailments in the Indian (and other LMIC) pharmacy setting”.

These findings are worrying especially since a high number of patients in India first go to a chemist and not a healthcare provider, the authors wrote. Inaccurate medicines lead to higher mortality, suffering, unnecessary patient spending, and antibiotic resistance.

Both chains and independent stores treated patients similarly but “chains sold significantly fewer harmful antibiotics and anti-diarrhoeals (35% vs 48%), and prescription-only medicines (37% vs 49%) for the patient with diarrhoea compared with independent shops”, the study found, suggesting that though pharmacy chains are unlikely to solve quality problems in care, they may offer scope for interventions in improving quality.

The study was conducted in one city, and might not be generalizable to other urban centres where chains operate, but similar results were likely since many of the same chains operate across cities, under the same regulatory controls, the authors wrote.

The case of Bengaluru as detailed, is a pathetic indicator of awareness of pharmacies. There are many other cities where situation is similar. And, in rural areas, the situation is even graver and children are affected by diarrhea and TB very regularly and lack of proper medication even causes deaths to many of them: most of the cases are unreported by the mainstream media