Overall Satisfaction with Zoom

We implemented Zoom as a replacement for Webex. We also have plans to replace our existing Skype for Business chat functionality and will be working with Zoom in the near future to pilot the cloud PBX functionality.

Hmmmm - not many areas honestly. One improvement we've noticed that sometimes the chat features are not available when in a meeting (you can chat as part of the meeting, but not to people outside of the meeting)

We have had a few (many less than Webex) disconnections from ongoing meetings. Typically this is explainable due to connectivity issues with the client.

Yes we do! We've just implemented our second Zoom Room with many more to come. They are super easy to use and require no user education. The configurations and equipment are robust and can be locked to to prevent accidentally meddling. With the equipment we are using the audio and video quality is exceptional!! We've started using zoom rooms (and Zoom in general) for some of our client on boarding and employee interview processes (which is huge!).