CAPABILITY

Home Pervasive Network

Effectively managing field operations while improving the customer experience​.

Smart Home services such as connected security, smart thermostats and voice activation systems are offering Communications Service Providers (CSPs) new opportunities for profitable revenue growth. CSPs have several unique differentiators in delivering such services, including access to a full range of network traffic data and the ability to control all aspects of service delivery.

However, CSPs have found it difficult to convert these differentiators into an advantage. They will need to overcome consumers' current tendency toward engaging with separate companies for each home service.

Accenture helps CSPs with a number of immediate priorities in this area:

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