duckduckgo.com does not go to start page - WHY?

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Created: 2 years and 9 months ago •
Updated: 2 years and 9 months ago

DDG was recommended on a "geek" website and I tried it. Growing concern about privacy was the paramount reason for sampling your product and I loved the choice of themes and options to customise the settings. On the second day I used DDG I saved my settings to the "cloud" and was considering using DDG as my default search engine. On the THIRD day when I typed ddg.gg in the address bar (as I have on every occasion), instead of the start page appearing, the DuckDuckGo.com site materialised. This consists of address bar punctuated with a quack button and NOTHING else. No settings icon, no themes, no options, nothing. When you type your query it produces results in the most bleak and basic format imaginable or that I've seen provided by any search engine. No matter what variation of ddg I type I cannot access the start page via the address bar nor from within any browser - I.E, Google, etc. - all roads lead to the ddg.com site. I can get to the settings page via the browser, but as soon as I type in a search query it reverts to the rather ugly ddg.com site that offers no options whatsoever. I am at a loss as to what has occurred. My antivirus has been working up till now. I've run a few checks and nothing is showing up. While I've been trawling through several websites trying to resolve this, I note from your website that one of your previous fans called "chilidog" had a similar problem (2 years and 1 month ago) "I can't get to the first page of duck ........". If you have any advice I would appreciate it.

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Thank you all for the many comments, questions and suggestions. Particular thanks go to user x.15a2 for constantly monitoring, replying and helping so many users here. To continue these discussions, please head over to the DuckDuckGo subreddit.

Hi. As others have said, you're being redirected to a minimalist version of DuckDuckGo. For us to investigate, please could you let us know your browser version and operating system? This site will help if you're not sure: http://www.whatsmybrowser.org/

Thank you so much for reporting this issue. We made a change on Friday that was unintentionally redirecting users of Internet Explorer 10 to our extremely minimal DDG interface (https://duckduckgo.com/lite). We just pushed a change to fix this and things should be restored.

Were you by any chance using Internet Explorer 10? If not, can you tell us what browser you're using? If you were using IE10, can you try navigating to our homepage again and let us know if it's fixed?