Hello Robin, that sounds like it may possibly be a phishing email. Typically, these types of messages appear to come from well-known and trustworthy web sites. Please do not provide any personal information to this email or other emails similar to this as this is not a legit source. *** THIS PARTICULAR EMAIL "WILDBLUE ADMIN" HAS BEEN IDENTIFIED AND HAS BEEN SUBMITTED TO OUR ENGINEERS AND SHOULD BE BLOCKED GOING FORWARD. ***﻿