View full sizeDean Kamen, who invented the Segway, showed off his machine at OHSU more than a decade ago. More recently, a company that's tourism business relies on Segways showed how it's an upstanding company.Benjamin Brink/The Oregonian

The Desk can be hard on companies when they
deserve it, so it seems only fair to highlight one that's doing well.
Here's a nice customer service story sent in recently from a reader.

Unfortunately my wife underwent unexpected surgery on Aug. 7 and the
recovery period will be lengthy -- beyond the coupon redemption period. I
contacted Portland by Segway and was pleasantly surprised by the
courteous and helpful attitude of the person with whom I spoke. They
expressed concern for my wife's condition and generously agreed to
extend our coupons until my wife has recovered. Great to know there are
companies out there with compassion."