Frozen goods shipped via flat-rate shipping arrive 1 to 2 days after being shipped, depending on the shipping destination. (At checkout, we’ll tell you the exact date your package will be delivered.)

If you’re in a pinch, we also offer Priority Overnight. The cost for Priority Overnight is calculated at checkout. Frozen goods shipped via Priority Overnight arrive the day after being shipped.

Dry Goods

We ship dry goods for free. Packages typically arrive within 1 to 5 business days after being shipped.

Regular Shipping Schedule

We ship Monday through Friday, but our frozen goods can’t be in transit over the weekend, so the shipping destination, shipping method, and day and time of checkout will impact when we ship your order and when it will get delivered.

Remember, at checkout, we’ll tell you exactly when your order will be delivered.

All orders placed before 2:00 p.m. (EST) on Monday, Tuesday, or Wednesday ship the same day.

Orders placed after 2:00 p.m. (EST) on Wednesday may not ship until the following Monday, depending on the shipping destination and shipping method chosen. (Again, at checkout, we’ll tell you the exact date your package will arrive based on the shipping methods available.)

If you place your order before 2:00 p.m. (EST) on Thursday, and the shipping destination is within range of a 1 day standard shipping method—or your choose Priority Overnight—your order will ship for Friday delivery.

If you place your order before 2:00 p.m. (EST) on Thursday and your shipping destination is eligible for Saturday delivery, you’ll be presented with shipping methods that will allow a Saturday delivery.

If you place your order before 2:00 p.m. (EST) on Friday and your shipping destination is eligible for Saturday delivery, you’ll be presented with shipping methods that will allow for a Saturday delivery.

All orders placed after 2:00 p.m. (EST) on Friday will ship the following Monday.

(We don’t ship on Saturdays or Sundays.)

Service Area

We ship to all 50 United States and the District of Columbia, via FedEx.

Science

We pack frozen goods in an insulated shipping box with enough dry ice to keep the contents perfectly frozen well into the evening of the delivery date. It gets colder inside that box than it does in your freezer: -109.3°F.

Order Tracking

You’ll receive an email notification with tracking number when your order ships.

Transit Time

No frozen goods will be in transit more than 48 hours.

No Signature Required

We authorize FedEx to leave all packages at the shipping destination without a signature. That way, the recipient doesn’t have to be home to accept it, and frozen goods don’t melt during multiple delivery attempts, etc.

Surprise Gifts

Surprises are great—we love surprises!—but since you’re sending a perishable gift, you’ll want to make sure that the recipient is going to be home to open the package and put the contents in the freezer.

Receipts, pricing info, payment details, etc.

We don’t include payment or pricing information in outgoing shipments.

Sending Gifts to multiple recipients

You can now choose multiple shipping destinations for a single order. In other words, if you want to send Jeni’s to 10 or 20 people, you no longer have to checkout 10 or 20 times. Just click “checkout with multiple addresses” in your shopping cart.

We also offer Gift Concierge Service year-round for quick and easy assistance if you’re thinking about sending in bulk or want to wow some clients (or try and land some new ones). Contact one of our Gift Concierges at [email protected] or 614-488-3224.

Handwritten notes

At checkout, there’s a field called “handwritten gift message.” Type the message you’d like to include with your gift and we’ll handwrite the note for you.

Gift Cards and such

We currently have two options:

Scoop Shop Gift Cards, which can be purchased online or in our scoop shops, but can be redeemed only in our scoop shops (they cannot be used online).

Online Gift Certificates, which can only be purchased online and can be redeemed only online (they cannot be used in our scoop shops).

In the near future we hope to have interchangeable gift cards that can be purchased online or in our scoop shops and used in both places, but we’re not quite there yet.

FAQs

How do you ship ice cream?

We pack our frozen goods in an insulated shipping box with enough dry ice to keep the contents perfectly frozen well into the evening of the delivery date. It gets colder inside that box that it does in your freezer: -109.3°F.

How much does shipping cost?

We offer flat-rate shipping —you can order as much as you like and pay the same price—starting at $13, based on the shipping destination of your order, as well as Priority Overnight.

Where all can you ship? Do you deliver to the West Coast?

We ship to all 50 United States and the District of Columbia, via FedEx.

We do not ship internationally at this time, sorry.

Why does it cost more to ship to certain parts of the country?

Since we ship our frozen goods on dry ice, they need to arrive within 48 hours to ensure safe delivery. Depending on the shipping destination of an order, sometimes we can send the shipment via Ground delivery and it’ll get there in time. If we can’t ship it via Ground delivery, it has to go by Air, which costs more.

Which days of the week can your ice cream be delivered?

Our ice cream can be delivered every day of the week except for Sunday and Monday, though not all shipping destinations are eligible for Saturday delivery.

Is there a minimum order?

There’s no minimum order. But, remember, with our flat rate shipping you can order as much as you like and pay the same price to ship whether it’s two pints or 20.

Where do you ship from?

Our home office, kitchen, bakery, and fulfillment center are located in Columbus, Ohio.

My ice cream arrived with a Styrofoam cooler. What can I do with it?

Whether you’re a mail-order customer or a grocery partner, you now have the opportunity to return the Styrofoam coolers we use to transport your ice cream to your home or store. A pre-printed, postage-paid return label, along with instructions on returning the cooler and box, now accompanies every order. The cost to you is entirely free.

Here’s how:

1) Remove the ice cream.

2) Leave the cooler and lid inside the box.

3) Remove or fully cover any hazardous material labels

4) Reseal the box with the inside flaps on the outside, so the new label is visible for shipping.

5) Schedule a pickup at usps.com/pickup, or drop it off at any USPS or FedEx location or Jeni’s scoop shop.