Troubleshoot: DYMO labelwriter printing problems

Created: March 27, 2013 20:53 | Updated: February 22, 2018 01:51

If you are having trouble printing with your DYMO Labelwriter, use this guide for help with some of the more common DYMO printer issues. Click through to the section below, that best represents the issue you are experiencing:

Click OK and then Apply at the bottom of the Printing Preferences window.

NOTE: If Paper Size is not listed in the Advanced Options tab, it may be necessary to select the 'Printing Defaults...' button at the bottom, choose the Options tab, and set the Paper Format to 'inch' and the Size width and height to 4 and 6.

DYMO on MAC:

If you are printing small PDF labels via your web browser, select your browser from the links below to view the recommended solution.

Multiple labels used with each print

If your DYMO labelwriter is feeding multiple labels with each print, it is possible the label spool is loose, or the optical sensor is dirty. Follow the steps below to check for these potential printer problems.

Dirty optical sensor: This problem can be corrected by feeding the Labelwriter Cleaning Card through the printer 2-3 times. The Cleaning Card and its instructions are included with your printer.

Print quality problems

If your labels are blurry, smudged, or faded, it's possible the printer's head or roller is dirty. Feed the LabelWriter Cleaning Card through the printer 2-3 times to correct this problem. The Cleaning Card and its instructions are included with your printer.

Label cuts off

If your shipping labels are getting cut off, creating a custom paper size may resolve the problem. The following steps are for Windows PCs:

Navigate to the START menu.

Access your Devices and Printers settings.

Locate your DYMO printer. Right click the printer icon.

Select Printer server properties.

Create a new form with paper size 3.95 x 5.9

Again, right click the DYMO printer icon.

Select Printing Preferences.

Click the Advanced tab.

From the Paper Size menu, select the new paper you created.

Installation troubleshooting

If you have a DYMO Labelwriter, you will need to install the appropriate printer drivers before using it with ShippingEasy. A driver installation window should open when you first connect the printer to your computer. Follow the on-screen instructions to install the printer driver.

Follow the instructions on-screen as your computer reinstalls the printer.

Mac:

Unplug the USB cable from your printer.

Open the Apple menu on your computer and select System Preferences.

From System Preferences, select Printers & Scanners.

In Printers & Scanners, locate and select your Dymo printer on the left side, and click the Minus button below to remove it from the list.

Reconnect the USB cable to your printer. Click the Plus button at the bottom of the Printers list to select and re-setup your printer.

Your printer should be automatically re-added to your Printers list.

Once the drivers are installed, try printing again from your computer. If you are still unable to print, we would recommend reaching out to Dymo support, or your computer manufacturer for further support.

Comments

We know that troubleshooting DYMO printer problems can be challenging. It's our intent that this guide helps step through solutions. Please let us know in the comments below if these steps helped. Also, tell us about any DYMO problem you encounter that you could not solve with this guide. Thanks!

I have a DYMO 400 turbo that had a nasty paper jam about a week ago. I had to take the printer apart to get rid of the jam. I reassembled the printer and now it claims that the paper is empty. I have a full roll of paper on the tray. Any advice? It flashes at me saying it’s out of paper, but it still advanced the paper when you press the middle button. Advice?