Book NOW FOR CHRISTMAS

Tickets are selling fast for the Christmas Spectacular!

This site uses cookies to distinguish you from other users, to improve your user experience and to understand how you use our site. By using this site, you consent to this. To find out more about why we use cookies or how to disable them, please see our Privacy Policy

This site uses cookies to distinguish you from other users, to improve your user experience and to understand how you use our site. By using this site, you consent to this. To find out more about why we use cookies or how to disable them, please see our Privacy Policy

Holiday Park Reception Manager

Type of contract: Permanent

About Us

Crealy Adventure Park & Resort is the South West’s largest family theme park attraction and is home to over 60 rides, attractions and live shows and zoo. Set in over 100 acres of countryside the business also consists of a large luxury lodge and camping resort that includes uniquely themed glamping accommodation. Crealy is located just minutes from junction 30 of the M5 near Exeter.

About You

This is an excellent opportunity to be a permanent part of our holiday park team and being involved in the daily operations including guidance and support of fellow team members. You will be reporting directly to the Holiday Park Manager. You will motivate and work alongside your team to deliver service to the highest standard, ensuring we exceed the expectations of all our guests and create their magical stay with us. You will manage designated areas in line with all relevant H&S and will be responsible for our small on site shop during quiet periods and effectively supervise the operation of the Reception department

Your key responsibilities will include:

Ensure that holiday accommodation meets and exceeds guest expectations and constantly review accommodation feedback ensuring any issues are fed back to relevant departments.

Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date.

Work in collaboration with all park teams to ensure all standards across the resort are operating at a high level and offering a great service to our guests.

This is a highly reactive role especially on check in days so expect to be thinking on your feet to overcome whatever challenges the department might face. An eye for detail is essential for this role.

You will be:

Similar experience working the hospitality industry

A confident, outgoing team-player with a ‘can-do’ attitude.

passionate leader who is passionate about delivering great guest experiences

Passionate about delivering excellent customer service.

Able to lead by example.

Calm under pressure.

Able to meet the physical challenges of the role.

Well presented with a professional appearance and manner.

Flexible to work varied hours (between 8.00am-8.00pm) throughout the year.

A quick learner who can adapt to changing situations easily.

A ‘can do’ problem solving attitude

Have a critical eye for detail

clear understanding of leading and managing people

The flair to continually raise standards

The ability to prioritise to hit required deadlines

An inspiring attitude, lead from the front and demonstrate positive behaviors

An eagerness for success whilst developing a fun place to work

Benefits

Excellent salary, paid every 2 weeks of £18,000 per year

Target-based bonus structure

Regular reward and incentive schemes

Company pension scheme

25% employee discount on all park purchases

FREE Friends & Family Memberships

30 Days Holiday

Flexible shift patterns

Tickets for days out at Devon’s top attractions

Fantastic social calendar & events

Personal Details

Your Full Name (required)

Your Full Address (required)

Post Code (required)

Your Home Phone Number (required)

Your Mobile Phone Number (required)

Your Email (required)

National Insurance Number (required)

Nationality (required)

Please confirm the position you wish to apply for below* (required)

Would this be your only form of employment?

If NO please give the name of your other employer

Are there any important dates that you cannot work, i.e. holiday, birthdays, family events etc?

Have you previously worked at Crealy Great Adventure Park?

If YES please tell us: What Dept. and When?

Reason for leaving

How did you hear about this position?

Educational, Technical & Professional Qualifications

Name of School, College or University and qualifications gained

Employment History Information

Name of Employer

Job Held

Length of Service

Reason for Leaving

References

It is company policy to obtain two satisfactory references with one being from your current or last employer or if you have recently finished studying, form a Tutor or Head Teacher. Other references should be from someone who has known your for at least two years and cannot be a family member. References will only be taken up with your permission. All offers of employment are subject to satisfactory references being received.

Reference (current or last employer)

Referee Name (required)

Company Name (required)

Position (required)

Business Address (required)

Postcode (required)

Telephone (required)

Email (required)

Other Personal Details

Because of the nature of the employment, all convictions, including those deemed as spent under the Rehabilitation of offenders Act 1974, need to be disclosed. Ex-Offenders will considered on an individual basis. Having a criminal record will not automatically be a bar to obtaining employment. Crealy is an equal opportunities employer.

Ever been convicted of any criminal offences? (required)

Due to the nature of our business some positions may require a DBS check. Do you agree? (required)

What is DBS?

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Do you have any convictions, cautions, reprimands or final warnings that are not defined as “protected” by the rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. (required)

General Health Issues

Describe yourself as being fit, well and healthy?

Do you have any health related issues?

If YES to health issues, please give details

Sign, Upload Cv, Check & Submit!

My signature confirms that all the information given on this application form is true and complete. I understand that any falsification or deliberate omissions may disqualify my application or lead to my dismissal. I confirm that I am entitled to work in the UK & Ireland and can provide original documentation to confirm this. I understand that my employment is subject to references that are satisfactory to Crealy Great Adventure Park.