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/ FAQs

At Backyard Getaways our care and expertise doesn’t stop once the work is done. We are here to assist you anytime with all your questions and concerns. Please visit our Trouble Shooting information page.

Frequently Asked QuestionsWill it cost anything to get an estimate?

An estimate is based on detailed specifications. If you know exactly what you want and have the details, either on your own, with a designer or another company, we can provide a free quote on those specifications and drawings.

If you do not have any information and need ideas, then a consultation is required and we suggest getting professional designs done by us. Once the designs are done, we can then provide a detailed and accurate estimate.

How long will it take to build my pool?
A standard pool with good backyard and side access can be complete within 2 weeks. Projects that require work such as larger decking areas, pool coping, and some landscaping can take 3-4 weeks. Complete backyard environment projects including pool, cabana, stonework, waterfalls, gardens, etc. can take 6-8 weeks. Access and weather conditions are factors that determine project completion date. Having open access will reduce the cost and time associated with building the pool; rain and excessive heat waves will lead to a longer project completion duration.

Can I finance my pool?

Yes. Pools can be financed through a long-term mortgage that is similar to a home mortgage in Canada. Please call our office for more information.

Will Backyard Getaways Inc assist with my pool permit?
Yes. Our dedicated Specialists will help assist you with your pool permit. Obtaining Permits can take anywhere from 2 weeks to 3 months. Some areas in the G.T.A require more steps and administrative procedures than others, especially if the property backs onto conservation and greenbelt land. We suggest you go online for all updated bi-laws and regulations on building a pool and landscaping in your area.

Yes. Each project will have a Full-time Construction Supervisor to oversee each step of the process. Each customer will have an opportunity to meet their supervisor.

Will Backyard Getaways be building my pool from start to finish?

Yes. From the excavation phase all the way through to the final phase, our own skilled in-house craftsmen work on your pool. This is the reason why our projects run worry free.

Do you offer a pool cleaning and maintenance service?
Yes. We have a full staffed maintenance team. You have a choice of weekly maintenance or the occasional maintenance call, you can have a dedicated and fully trained technician to take care of all your pool needs.

How do I select which pool shape, size and materials are right for me?

Our Sales Team, Design Team and Project Managers will assist you in choosing the right pool for you and your lifestyle. There are many elements to consider before choosing your pool.

We at Backyard Getaways want to hear from you. Please fill our contact form and a representative will call you shortly.