Technical Program Manager

Location

Details

Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics for the global financial sector. We deliver services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, BloombergÂ®, Thomson Reuters, social media, mobile messaging, and more - with mobile, Outlook, and web access.

Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.

Over the years, we have won several major awards, including:

Company of the Year from the BC Tech Association (2016)

Canada's 50 Best Small and Medium Employers (2014, 2015)

Canada's Top Employers for Young People (2014)

Canada's Top 10 Most Admired Corporate Cultures (2013, 2016)

Canada's Best Managed Companies (2013 - present)

Technology Fast 50 Leadership (2014, 2018)

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world's largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

The Role:

Global Relay requires an experienced Technical Program Manager (â€TPMâ€) to assume ownership of specific components/features of Global Relayâ€™s Common Platform. They will work closely with their development and test lead counterparts, other TPMs, and product management to deliver on the product roadmap, driving new products and features through the development process.

Using input from product management, the TPM will define detailed requirements and acceptance criteria for specific features, and collaborate with their team leads, architects, and UI/UX to ensure high quality designs are produced. The TPM will also attend daily stand-ups, groom their teamâ€™s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.

Role Responsibilities:

Working in a dynamic team environment, the TPM is responsible for:

Owning the up and down responsibility for the delivery of their component/feature

Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts

Supporting product management, marketing, sales, professional services, training, and technical support throughout the release process with training, documentation, announcements, and other release activities

Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform

Serving as primary product expert (functional, not technical) for the components for which you are responsible

Ability to communicate effectively with both technical and non-technical individuals

Desirable:

Experience with a SaaS, messaging, or enterprise software company

Experience drive cross-team initiatives and collaborate with stakeholders across the organization

Strong requirement elicitation, analysis, and documentation skills

Experience planning, monitoring, and reporting on project status

Experience as a software developer/engineer

How to Apply Think youâ€™re a great fit for this job? Apply through our website here: http://bit.ly/TPM-Kelowna with your cover letter and resume in one PDF document. No phone calls please. Applicants must be eligible to work in Canada.