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My washing machine has stuck on the locked position on the…

Customer Question

Hi there my washing...

Hi there my washing machine has stuck on the locked position on the front of the door - which means it wont go on please can you help - the light is lite at the wee keyhole on the left hand side of the screen

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Zan

Contractor's Assistant: Do you plan on doing the work yourself?

Zanussi ZWF01483W

Contractor's Assistant: Anything else we should know to help you best?

All the lights are on ready to go but nothing happens when i press the start key only a beep

Press and hold the 2 buttons above the picture of the pad lock for several seconds to disable the child lock

Let me know how you get on, and please get back to me if you have any other questions or concerns and I will try help you more.

It may take more than one exchange to get a fix, so please work with me, you are my eyes and ears here

If you feel that I have helped to answer your questions please remember to rate my performance positively before you leave so that we can close the file as it is the only acknowledgement we receive for our time and experience.

The "Expert" community at Just Answer are not on JA Staff, we are Technicians and Professionals from across the globe (I am in Australia), many have our own businesses to run, as well as spending time to help with Q&A on JA in our "spare" time. We appreciate and rely on your honest positive ratings.

You’re welcome, very glad to hear… now, please remember to rate my performance positively before you leave so that we can close the file, it is the only acknowledgement I receive for my time and experience.

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Hi i have a hotpoint WT960 ultima super silent washer and its fab, but.....I have no idea what I have pressed and a little keyhole has appeared at the top left of the screen and I cant open the doorHe… read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.