Accreditations & Certifications

The U.S. healthcare industry is regulated under mandates established by the U.S. Department of Health & Human Services (HSS) and Office of Civil Rights (OCR) resulting principally from the Health Insurance Portability and Accountability Act (HIPAA) and administrative simplification provisions of the Affordable Care Act (ACA) and other regulating entities and mandates.

To demonstrate our continued commitment to assure that applicable Change Healthcare products and services meet industry and regulatory requirements and expectations, we maintain the following industry recognized and trusted accreditations and certifications:

CAQH CORE

CAQH certifies and awards CORE Certification Seals to entities that create, transmit or use the administrative transactions addressed by applicable Operating Rules. CORE Certification means an entity has demonstrated that its IT system or product is operating in conformance with a specific phase(s) of the Operating Rules.

Change Healthcare is CAQH CORE Phase I, II, and III certified demonstrating that our associated IT systems and products are operating in conformance with effective standards and operating rules.

Privacy and confidentiality criteria include policies for securing PHI, system access controls, role-based user authentication and other related measures.

Technical performance criteria include transaction monitoring and processing capacity, response timeliness and accuracy, system availability, use of industry standard data formats and other infrastructure practices.

Business practices criteria include policies, procedures and contract standards to assure truth in advertising, ongoing customer satisfaction measurement, customer service and training, and other related measures.

Physical, human and administrative resources criteria include the organizational ability to sustain levels of service, maintain escalation procedures, and invest in professional development and other capabilities.

EHNAC requires that organizations complete the program every two years to maintain accreditation which includes a detailed criteria based assessment and EHNAC audit and site reviews. Change Healthcare has maintained our EHNAC Electronic Health Network accreditation since 2001.

EHNAC/DirectTrust requires that organizations complete the program every two years to maintain accreditation which includes a detailed criteria based assessment and EHNAC audit and site reviews. Change Healthcare has maintained our EHNAC DTAAP-HISP - Privacy & Security accreditation since 2014.

MHCC

The Maryland Health Care Commission is an independent regulatory agency whose mission is to plan for health system needs, promote informed decision-making, increase accountability, and improve access in a rapidly changing health care environment by providing timely and accurate information on availability, cost, and quality of services to policy makers, purchasers, providers and the public.

The Maryland Health Care Commission certifies Electronic Healthcare Networks that meet national standards for security, business processes, technical performance, privacy and confidentiality when transmitting patient health information. As part of the evaluation process, MHCC reviews an EHN’s national accreditation site audit and recommends areas where enhancements would help reduce risks of exposure to data breaches.

Maryland Regulation 10.25.07, Certification of Electronic Health Networks and Medical Care Electronic Claims Clearinghouses, requires third party payors that accept electronic health care transactions originating in Maryland to accept electronic health care transactions only from MHCC certified EHNs. MHCC-EHN certification demonstrates that Change Healthcare meets a number of national and local standards intended to ensure high quality business operations and the existence of sound privacy and security policies. MHCC certification represents to other networks, payers, and providers that Change Healthcare meets a reasonable level of quality and technical performance.

MHCC requires that EHN’s complete the evaluation process every two years to maintain certification.

NCQA

The National Committee for Quality Assurance (NCQA) is a private, 501(c)(3) not-for-profit organization dedicated to improving health care quality by assessing and reporting on the quality of health-related
programs. NCQA certification is a reliable indicator that an organization is well-managed and demonstrates the organization's commitment to meeting and maintaining industry developed quality standards.

NCQA's Healthcare Effectiveness Data and Information Set (HEDIS) Measure Certification is precise, automated testing that verifies compliance with HEDIS Specifications and satisfies the source code review portion of the HEDIS Compliance Audit™. Since
its introduction in 1993, HEDIS has evolved to become the gold standard in managed care performance measurement. For the 13th consecutive year, Change Healthcare's Quality Performance Advisor™ solution (formerly HEDIS Smart™) has been NCQA HEDIS Measures Certified in all measures. Quality Performance Advisor™ also received NCQA certification for the California Value Based Pay for Performance (VBPP) program. This statewide initiative is the largest alternative payment model in the United States.
Change Healthcare's Quality Performance Advisor™ solution powers a suite of web-based HEDIS offerings, including certified rate reporting and analytics, hybrid medical record reviews, and customizable reporting across measures, enabling health plans
to effectively manage and optimize HEDIS processes, reporting, submission, and results.

NCQA's Physician and Hospital Directories certification validates quality measures for online solutions which help eligible individuals choose physicians and hospitals. Change Healthcare's Provider Directory solution has been NCQA Health Information Product Physician and Hospital Directories (HIP4) Certified in all measures. Change Healthcare's Provider Directory solution helps members easily search and compare doctors, specialists, hospitals, imaging
centers and more in a user-friendly interface. Combined with our cost transparency solution, Provider Directory empowers members to take a more active role in their health, guiding them to make smarter decisions for healthier outcomes.

This annual certification verifies that these Change Healthcare solutions have passed the rigorous standards promulgated by the PCI DSS.

The PCI DSS is a set of security requirements created by an association of credit card brands, including VISA, MasterCard and American Express intended to protect cardholder data (credit card data). The steady increase in electronic payment options available
makes it extremely important to protect customers’ personal information. You can learn more about the PCI DSS and the standards it requires at www.pcisecuritystandards.org/security_standards.

Change Healthcare abides by all applicable PCI DSS requirements under which we secure any and all cardholder data that we store, process or transmit for our customers. This notification is part of the certification process.

Keeping our customers’ information secure is a top priority for Change Healthcare. We dedicate extensive resources to make sure personal medical and financial information is secure and we strive to build a company culture that reinforces trust at
every opportunity.

We appreciate your continued partnership. If you have any questions about the Change Healthcare PCI Compliance efforts or the measures we’re taking to keep your data safe, please contact your account representative or the Security Compliance Team.