Globally, CA Application Performance Management reduced the time it takes to isolate the root cause of a poor response time or error by 40 percent.

Igor Saglier, Senior IT Consultant, Orange

Business

Orange has been offering communication services for more than 20 years. Today it provides mobile and landline telecommunications and broadband services to 244 million retail and business customers around the globe.

Challenge

With eight million Facebook fans and 100,000 followers on Twitter, an excellent customer experience is a strategic priority for Orange. But the performance of some applications on Orange.com was not up to par.

Solution

CA Application Performance Management plays a critical role in ensuring the overall quality of Orange’s applications. It helps Orange assess the risk associated with an application prior to its release into a given environment.