By using our website and placing an order for goods you confirm your agreement to our terms and conditions as set out below. If you do not agree to the terms and conditions you may not use this website or place an order for goods.

Livability Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us by clicking on the 'contact us' tab at the top of this page.

All payments made from the sale of goods through (http://www.livabilityshop.org.uk) to Livability are paid to Livability (Registered Charity Number 1116530, registered in England Charity Number 5967087).

100% of all donations received through web shop URL are passed to Livability (Registered Charity Number 1116530, registered in England Charity Number 5967087).

Making A Purchase

Making a purchase is very easy. Just browse the cards and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'The Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payments.

We accept Visa and MasterCard. You may send your credit card information via phone, mail or over the Internet.

When you, the buyer, place an order under these terms and conditions payment will be charged to the debit card or credit card account provided by you on the website order form. By placing an order, you, the buyer, consent to payment being charged to your debit card or credit card account as provided on the order form.

Availability

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If this happens, Livability may replace an item with a similar product.

Gift Aid

Completing the Gift Aid declaration enables Livability to reclaim the tax on all your charitable donations made in the future and over the past 4 years. This will give the charity an extra 25 pence for every £1 donated. To qualify for Gift Aid you must pay an amount of Income Tax and/or Capital Gains Tax at least equal to the tax that all charities and Community Amateur Sports Clubs will reclaim on your donations in the tax year. You understand that other taxes such as VAT and Council Tax do not qualify.

You can cancel your declaration at any time by contacting the charity. From the date of cancellation Gift Aid will not be applied to any donations you make. You may withdraw your permission for us to reclaim the value of the tax paid on your donations within 30 days or at any time subsequently if you wish. Please let us know if your tax status, name or address changes while the declaration is in force. Thank you.

Delivery

Livability Shop charges £4.00 to post anywhere in the United Kingdom. Your order will be processed within 24 hours of receipt. Please allow up to 21 days for your items to arrive, although we do aim to deliver within 3-5 days.

Livability Shop only processes UK orders online at present. If you are ordering from overseas, please email Support@telebank-online.com and we will contact you to arrange payment.

Returns

All of our products come with a 14 day no quibble returns policy which begins from the date you received your goods. All unwanted goods should be returned in perfect condition. This does not affect your statutory rights.

When you send your item back to us we will process the returned item and offer you the choice of a refund or replacement. If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. Charitable donations made with an order cannot be refunded.

You can expect a refund in the same form of payment originally used for purchase within 30 days.

Tax Charges

VAT is charged at the current rate.

Credit Card Security

When the order is placed at our website, credit and debit card details are encrypted by our Payment Service Provider - SagePay. For full details of the security they have in place please see http://www.sagepay.com.