Resumen (otros idiomas)

The progressive aging of Spanish society intensifies the need to propose active policies that encourage the independence of older
people. Information and Communication Technologies (ICT), and especially the Internet, allow the development of administrative
procedures, process and online purchases, but its use is not widespread among the elderly. Therefore, the purpose of this proposal is to
deepen on the reasons that explain this limited use. Thus, this work puts forward a thorough review of the most relevant scientific literature and institutional and business reports that have analysed the motivations and problems senior citizens have when they manage
internet and ICTs in these kind of tasks. The results show an acceptance of the use of electronic media by this group, for the development of administrative tasks, procedures and simple and habitual purchases online; in addition, an increase in the sense of autonomy
is perceived, which entails satisfaction on the part of this social group. However, there are some elements which slowing down its use,
especially linked to fear and insecurity that senior citizens feel when developing some of aforementioned activities, particularly those
related to e-commerce.