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Summary

Richard Daft's best-selling text, Organization Theory and Design, integrates the most recent thinking about organizations, classic ideas and theories, iand real world practice, in a way that is interesting and enjoyable for students. This edition includes many updates including a new chapter on international issues and revisions of other chapters to include the most recent ideas and events. While organization studies and real world examples are insightful for understanding organizations and solve real-world problems, Daft also integrates numerous features that give students opportunity to apply concepts and develop skills and insights.

Table of Contents

Preface

xii

PART ONE INTRODUCTION TO ORGANIZATIONS

1

(48)

Chapter One

Organizations and Organization Theory

2

(1)

A Look Inside Xerox Corporation

3

(3)

Organization Theory in Action

6

(3)

Topics

6

(1)

Current Challenges

6

(3)

Leading by Design Royal Dutch/Shell

9

(1)

Purpose of This Chapter

10

(1)

What is an Organization?

10

(4)

Definition

11

(1)

Types of Organizations

11

(1)

Importance of Organizations

12

(2)

Perspectives on Organizations

14

(2)

Open Systems

14

(1)

Organizational Configuration

15

(1)

Dimensions of Organization Design

16

(4)

Structural Dimensions

17

(1)

Contextual Dimensions

18

(2)

In Practice W. L. Gore & Associates

20

(3)

Performance and Effectiveness Outcomes

22

(1)

In Practice Knight Ridder

23

(1)

The Evolution of Organization Theory and Design

24

(3)

Historical Perspectives

24

(2)

Contemporary Organization Design

26

(1)

Book Mark 1.0 The Company of the Future: How the Communications Revolution Is Changing Management

27

(5)

Efficient Performance Versus the Learning Organization

28

(4)

In Practice Cementos Mexicanos

32

(1)

Framework for the Book

32

(4)

Levels of Analysis

33

(1)

Plan of the Book

34

(2)

Summary and Interpretation

36

(2)

Chapter 1 Workbook Measuring Dimensions of Organizations

38

(1)

Case for Analysis S-S Technologies, Inc. (A)---Introduction

39

(2)

Case for Analysis S-S Technologies, Inc. (D)---Organizational Design

41

(8)

PART TWO ORGANIZATIONAL PURPOSE AND STRUCTURAL DESIGN

49

(84)

Chapter Two

Strategy, Organization Design, and Effectiveness

50

(1)

A Look Inside 3M Corporation

51

(1)

Purpose of This Chapter

52

(1)

The Role of Strategic Direction in Organization Design

52

(2)

Book Mark 2.0 Competing on the Edge: Strategy as Structured Chaos

54

(1)

Organizational Purpose

55

(3)

Mission

55

(1)

Operative Goals

55

(3)

Leading by Design Marriott

58

(1)

The Importance of Goals

59

(1)

A Framework for Selecting Strategy and Design

59

(2)

Porter's Competitive Strategies

60

(1)

In Practice Charles Schwab & Company

61

(4)

Miles and Snow's Strategy Typology

62

(1)

How Strategies Affect Organization Design

63

(1)

Other Factors Affecting Organization Design

64

(1)

Assessing Organizational Effectiveness

65

(1)

Contingency Effectiveness Approaches

66

(2)

Goal Approach

66

(2)

In Practice Nortel

68

(2)

Resource-Based Approach

69

(1)

Internal Process Approach

69

(1)

An Integrated Effectiveness Model

70

(3)

In Practice Chrysler Corporation

73

(1)

Summary and Interpretation

74

(2)

Chapter 2 Workbook Identifying Company Goals and Strategies

76

(1)

Case for Analysis The University Art Museum

76

(3)

Case for Analysis Airstar, Inc.

79

(1)

Chapter 2 Workshop Competing Values and Organizational Effectiveness

80

(4)

Chapter Three

Fundamentals of Organization Structure

84

(1)

A Look Inside Cunningham Motor Company

85

(1)

Purpose of This Chapter

86

(1)

Organization Structure

86

(2)

Book Mark 3.0 Futurize Your Enterprise: Business Strategy in the Age of the E-Customer

88

(1)

Information-Processing Perspective on Structure

88

(2)

Vertical Information Linkages

89

(1)

In Practice Oracle Corporation

90

(4)

Horizontal Information Linkages

91

(3)

In Practice Nissan

94

(2)

Organization Design Alternatives

96

(3)

Required Work Activities

96

(1)

Reporting Relationships

96

(1)

Departmental Grouping Options

97

(2)

Functional, Divisional, and Geographical Designs

99

(1)

Functional Structure

99

(1)

In Practice Blue Bell Creameries, Inc.

100

(3)

Functional Structure with Horizontal Linkages

101

(1)

Divisional Structure

101

(2)

In Practice Microsoft

103

(2)

Geographical Structure

104

(1)

Matrix Structure

105

(3)

Conditions for the Matrix

105

(2)

Strengths and Weaknesses

107

(1)

In Practice Worldwide Steel

108

(2)

Horizontal Structure

110

(2)

Characteristics

111

(1)

In Practice GE Salisbury

112

(2)

Strengths and Weaknesses

113

(1)

Modular Structure

114

(3)

How the Structure Works

114

(1)

Strengths and Weaknesses

115

(2)

Hybrid Structure

117

(2)

Applications of Structural Design

119

(1)

Structural Alignment

119

(1)

Symptoms of Structural Deficiency

120

(1)

Summary and Interpretation

120

(2)

Chapter 3 Workbook You and Organization Structure

122

(1)

Case for Analysis C & C Grocery Stores, Inc.

123

(3)

Case for Analysis Aquarius Advertising Agency

126

(7)

PART THREE OPEN SYSTEM DESIGN ELEMENTS

133

(108)

Chapter Four

The External Environment

134

(1)

A Look Inside Guiltless Gourmet

135

(1)

Purpose of This Chapter

136

(1)

The Environmental Domain

136

(4)

Task Environment

136

(2)

General Environment

138

(1)

International Context

139

(1)

In Practice Ford Motor Company

140

(1)

Environmental Uncertainty

140

(4)

Simple---Complex Dimension

141

(1)

Stable---Unstable Dimension

142

(1)

Framework

142

(2)

Adapting to Environmental Uncertainty

144

(2)

Positions and Departments

144

(1)

Buffering and Boundary Spanning

144

(2)

In Practice Tommy Hilfiger

146

(4)

Differentiation and Integration

146

(2)

Organic Versus Mechanistic Management Processes

148

(1)

Planning, Forecasting, and Responsiveness

149

(1)

Leading by Design Rowe Furniture Company

150

(1)

Book Mark 4.0 It's Not the Big That Eat the Small . . . It's the Fast that Eat the Slow

151

(1)

Framework for Organizational Responses to Uncertainty

152

(1)

Resource Dependence

153

(1)

In Practice Nokia Corporation

153

(1)

Controlling Environmental Resources

154

(3)

Establishing Interorganizational Linkages

155

(2)

Controlling the Environmental Domain

157

(1)

In Practice Schering-Plough Corporation

157

(2)

Organization-Environment Integrative Framework

159

(1)

Summary and Interpretation

159

(3)

Chapter 4 Workbook Organizations You Rely On

162

(1)

Case for Analysis The Paradoxical Twins: Acme and Omega Electronics

163

(7)

Chapter Five

Interorganizational Relationships

170

(1)

A Look Inside U. S. Army, Anniston, Alabama, Depot

171

(1)

Purpose of This Chapter

172

(1)

Organizational Ecosystems

172

(4)

Is Competition Dead?

173

(2)

The Changing Role of Management

175

(1)

Interorganizational Framework

175

(1)

Resource Dependence

176

(5)

From Adversaries to Partners

179

(2)

In Practice Bombardier

181

(1)

Book Mark 5.0 Managing Strategic Relationships: The Key to Business Success

181

(1)

Population Ecology

182

(3)

Organizational Form and Niche

184

(1)

Process of Ecological Change

184

(1)

Leading by Design Shazam---It's Magic!

185

(2)

Strategies for Survival

186

(1)

In Practice Starbucks Coffee

187

(1)

Institutionalism

188

(1)

In Practice JetBlue

188

(4)

The Institutional View and Organization Design

189

(1)

Institutional Similarity

190

(2)

Summary and Interpretation

192

(2)

Chapter 5 Workbook Management Fads

194

(1)

Case for Analysis Oxford Plastics Company

195

(1)

Case for Analysis Hugh Russel, Inc

196

(3)

Chapter 5 Workshop Ugli Orange Case

199

(5)

Chapter Six

Designing Organizations for the International Environment

204

(1)

A Look Inside Starbucks

205

(1)

Purpose of This Chapter

206

(1)

Entering the Global Arena

206

(4)

Motivations for Global Expansion

206

(2)

Stages of International Development

208

(1)

Global Expansion Through International Strategic Alliances

209

(1)

In Practice STMicroelectronics NV

210

(1)

Designing Structure to Fit Global Strategy

211

(5)

Model for Global Versus Local Opportunities

211

(2)

International Division

213

(1)

Global Product Division Structure

214

(1)

Global Geographic Division Structures

214

(2)

In Practice Colgate-Palmolive Company

216

(1)

Global Matrix Structure

217

(1)

In Practice Asea Brown Boveri Ltd. (ABB)

217

(2)

Building Global Capabilities

219

(5)

The Global Organizational Challenge

219

(3)

Global Coordination Mechanisms

222

(2)

Cultural Differences in Coordination and Control

224

(1)

National Value Systems

224

(1)

Three National Approaches to Coordination and Control

224

(1)

Book Mark 6.0 Cross-Cultural Business Behavior: Marketing, Negotiation and Managing Across Cultures

225

(1)

The Transnational Model of Organization

226

(4)

Summary and Interpretation

230

(2)

Chapter 6 Workbook Made in the U.S.A.?

232

(1)

Case for Analysis TopDog Software

232

(1)

Case for Analysis Rhodes Industries

233

(3)

Chapter 6 Workshop Comparing Cultures

236

(5)

PART FOUR INTERNAL DESIGN ELEMENTS

241

(116)

Chapter Seven

Manufacturing and Service Technologies

242

(1)

A Look Inside French Rags

243

(3)

Purpose of This Chapter

245

(1)

Core Organization Manufacturing Technology

246

(3)

Manufacturing Firms

246

(3)

In Practice Printronix

249

(2)

Flexible Manufacturing

250

(1)

Book Mark 7.0 Inviting Disaster: Lessons from the Edge of Technology

251

(3)

Leading by Design Dell Computer

254

(1)

Core Organization Service Technology

255

(3)

Service Firms

255

(2)

Designing the Service Organization

257

(1)

In Practice Pret A Manger

258

(1)

Noncore Departmental Technology

259

(3)

Variety

259

(1)

Analyzability

260

(1)

Framework

260

(2)

Department Design

262

(2)

In Practice Parkland Memorial Hospital

264

(1)

Workflow Interdependence Among Departments

264

(4)

Types

265

(2)

Structural Priority

267

(1)

Structural Implications

267

(1)

In Practice Athletic Teams

268

(1)

Impact of Technology on Job Design

269

(3)

Job Design

269

(1)

Sociotechnical Systems

270

(2)

Summary and Interpretation

272

(2)

Chapter 7 Workbook Bistro Technology

274

(1)

Case for Analysis Acetate Department

275

(9)

Chapter Eight

Information Technology and Control

284

(1)

A Look Inside Progressive Insurance

285

(1)

Purpose of This Chapter

286

(1)

Information Technology Evolution

286

(2)

Information for Decision Making and Control

288

(4)

Organizational Decision-Making Systems

289

(1)

Feedback Control Model

290

(1)

Management Control Systems

290

(2)

In Practice TNT UK

292

(3)

The Balanced Scorecard

293

(2)

Information as a Strategic Weapon: Networking for Internal Coordination