Payment Procedures for direct bookings

Payments are required within seven days, except where circumstances dictate that we request otherwise.

Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your Travel Voucher. Individual cancellation terms will always be stated.

Our prices include all applicable taxes.

A convenience fee of 3% is applicable for payments made by credit cards and debit cards / online payment gateway

Customers must pay all bank charges in the case of a bank transfer including any corresponding bank charges . Failure to do so will invalidate your booking and will bring further change to cover bank charges. We will be baring all local bank charges at receipt.

There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are not subject to change.

NOTE: Frequent fluctuations in the Sri Lankan government tax policy mean that applicable taxes can change suddenly without prior notice.

Cancellation by us

We are committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all recoverable costs and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.

Cancellation by you

In event of cancellation, in whole or part, we return all recoverable costs, above and beyond the limits laid down in our Booking Conditions. In the case of cancelled tailor-made itineraries, we reserve the right to levy an admin costs of up to 7 per cent of total booking cost when calculating recoverable costs.

We do not refund for early checkouts or no-shows.

Any individual wishing to cancel a booking must immediately notify their travel consultant by email, quoting their booking reference number. The cancellation is timed from 0900 on the next working day to enable us to contact Suppliers. In the event of a group cancellation we will hold each individual equally liable for cancellation costs.

Total cancellation charges on your booking will not exceed these maximum levels.

After payment of deposit: Up to 100 per cent of deposit.

Less than six weeks before departure: Up to 60 per cent of booking cost.

Less than 30 days before departure: Up to 100 per cent of booking cost.

You should check whether your travel insurance policy covers you for refunds.

NOTE: We assure additional guarantees concerning refunds in the clause on Terrorism and Personal Safety.