tag:status.litmus.com,2005:/historyLitmus Status - Incident History2018-02-22T01:32:52-05:00Litmustag:status.litmus.com,2005:Incident/15749882018-01-23T14:53:19-05:002018-01-23T14:53:19-05:00SFR Email Previews unavailable<p><small>Jan 23, 14:53 EST</small><br><strong>Identified</strong> - We are aware of an issue that is preventing us from rendering SFR Email Previews results. We are working on a fix and hope to have them back soon.
<br />
<br />Thank you for your patience!</p>tag:status.litmus.com,2005:Incident/15710802018-01-19T12:11:00-05:002018-01-19T12:19:59-05:00Email Analytics Tracking Issues<p><small>Jan 19, 12:11 EST</small><br><strong>Resolved</strong> - We identified an issue that affected the tracking of email opens between 13:38 and 16:30 UTC on January 19th. Opens during that time were not recorded. This issue has been resolved. If you have any questions please email hello@litmus.com. Thanks!</p>tag:status.litmus.com,2005:Incident/15535432018-01-04T13:57:10-05:002018-01-04T13:57:10-05:00Potential Delay in Receiving SMS Two-Step Verification Codes<p><small>Jan 4, 13:57 EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan 4, 12:56 EST</small><br><strong>Investigating</strong> - We are currently investigating delays in sending of SMS two-step verification codes by a third party. If you are a two-step verification user, codes may take a few minutes to arrive.</p>tag:status.litmus.com,2005:Incident/15352162017-12-13T10:57:58-05:002017-12-13T10:57:58-05:00Email Analytics Issues<p><small>Dec 13, 10:57 EST</small><br><strong>Resolved</strong> - All set! Thank you for your patience.</p><p><small>Dec 13, 10:32 EST</small><br><strong>Investigating</strong> - We are aware of an issue that is preventing users from accessing Email Analytics through the Litmus website. We are working on a fix and hope to have it back up shortly. Thanks!</p>tag:status.litmus.com,2005:Incident/15207592017-11-30T15:02:18-05:002017-11-30T15:02:18-05:00CloudMark Spam Tests Temporarily Offline<p><small>Nov 30, 15:02 EST</small><br><strong>Resolved</strong> - Cloudmark has been removed from view in the application until a fix is in place.</p><p><small>Nov 30, 12:52 EST</small><br><strong>Update</strong> - CloudMark spam tests are temporarily offline. We are working to restore functionality.</p><p><small>Nov 29, 13:27 EST</small><br><strong>Identified</strong> - CloudMark spam tests are no longer returning accurate results. We are aware of the issue and are looking to resolve it as soon as possible.</p>tag:status.litmus.com,2005:Incident/15117862017-11-21T11:25:06-05:002017-11-21T11:25:06-05:00Previews Not Returning<p><small>Nov 21, 11:25 EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov 21, 11:12 EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with previews returning to the browser.</p>tag:status.litmus.com,2005:Incident/14962192017-11-09T12:47:01-05:002017-11-09T12:47:01-05:00Email Previews experiencing slowness<p><small>Nov 9, 12:47 EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov 9, 10:51 EST</small><br><strong>Monitoring</strong> - Our hosting provider has reached out to us and let us know they are aware of the issue. We are closely monitoring the situation and will update this page once the issue is resolved.
<br />
<br />Thank you for your patience!</p>tag:status.litmus.com,2005:Incident/14574162017-11-02T17:03:38-04:002017-11-02T17:03:38-04:00Checklist Previews Not Visible<p><small>Nov 2, 17:03 EDT</small><br><strong>Resolved</strong> - The issue has been resolved. If a test was created during the issue window, results should now be available within the app.</p><p><small>Nov 2, 16:39 EDT</small><br><strong>Identified</strong> - We have identified an issue preventing users from viewing their checklist results. We are working to return functionality as soon as possible.</p>tag:status.litmus.com,2005:Incident/13890042017-10-16T21:39:21-04:002017-10-16T21:39:21-04:00Database Maintenance<p><small>Oct 16, 21:39 EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct 16, 21:01 EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep 29, 10:32 EDT</small><br><strong>Scheduled</strong> - We’re performing important updates to our database servers. During the maintenance window, Spam Tests will not return results. We anticipate scheduled down time for approximately 10 minutes, but have scheduled an hour to account for any unforeseen issues</p>tag:status.litmus.com,2005:Incident/13812912017-09-26T12:29:38-04:002017-09-26T12:29:38-04:00Slow Processing of Spam Blacklist Tests<p><small>Sep 26, 12:29 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep 26, 11:29 EDT</small><br><strong>Investigating</strong> - We are currently investigating Spam blacklist tests that are processing slowly and occasionally failing to complete.</p>tag:status.litmus.com,2005:Incident/13613472017-09-15T12:49:40-04:002017-09-15T12:49:40-04:00Users may experience issues when trying to add users to their account<p><small>Sep 15, 12:49 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep 15, 10:58 EDT</small><br><strong>Investigating</strong> - We are aware of this issue and are currently working on a fix. Thank you!</p>tag:status.litmus.com,2005:Incident/13599772017-09-14T15:56:38-04:002017-09-14T15:56:38-04:00Litmus applications experiencing issues due to Amazon AWS downtime<p><small>Sep 14, 15:56 EDT</small><br><strong>Resolved</strong> - Everything is back. Thank you for your patience!</p><p><small>Sep 14, 15:44 EDT</small><br><strong>Update</strong> - Parts of the application are now back online. We are still monitoring this as we get more information from Amazon.</p><p><small>Sep 14, 15:00 EDT</small><br><strong>Monitoring</strong> - We will be monitoring this situation closely and will be working to get things back online as quickly as possible.
<br />
<br />Thanks!</p>tag:status.litmus.com,2005:Incident/13374532017-08-24T10:25:45-04:002017-08-24T10:25:45-04:00Unable to create Link Check Tests using Reseller API<p><small>Aug 24, 10:25 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug 23, 21:40 EDT</small><br><strong>Identified</strong> - Resellers who try to create Link tests are currently receiving errors. We're working to resolve the issue.</p>tag:status.litmus.com,2005:Incident/13339102017-08-22T13:31:31-04:002017-08-22T13:31:31-04:00AOL Previews Returning Blank<p><small>Aug 22, 13:31 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug 21, 09:35 EDT</small><br><strong>Identified</strong> - We're working on a fix for AOL previews that are returning blank.</p>tag:status.litmus.com,2005:Incident/13160752017-08-03T14:53:30-04:002017-08-03T14:53:30-04:00Orange.fr Performance Issues<p><small>Aug 3, 14:53 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug 3, 10:04 EDT</small><br><strong>Monitoring</strong> - We are currently monitoring Orange.fr performance issues. Slow Orange.fr load times are leading to some missed captures from that client.</p>tag:status.litmus.com,2005:Incident/13117602017-07-30T18:59:09-04:002017-07-30T18:59:10-04:00Critical issue affecting Email Previews<p><small>Jul 30, 18:59 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul 30, 12:12 EDT</small><br><strong>Monitoring</strong> - The hosting provider has identified the likely root cause and addressed it, but due to the intermittent and elusive nature of the problem we are both monitoring closely for the time being.</p><p><small>Jul 30, 11:06 EDT</small><br><strong>Investigating</strong> - We're currently having an issue with one of our hosting providers that is affecting Email Previews.</p>tag:status.litmus.com,2005:Incident/13113922017-07-29T20:17:50-04:002017-07-29T20:17:50-04:00Critical issue affecting Email Previews<p><small>Jul 29, 20:17 EDT</small><br><strong>Resolved</strong> - The issue with out hosting provider has been resolved. Email Previews are fully functional again.</p><p><small>Jul 29, 15:30 EDT</small><br><strong>Identified</strong> - We're currently having an issue with one of our hosting providers that is affecting Email Previews.</p>tag:status.litmus.com,2005:Incident/13084372017-07-26T14:37:15-04:002017-07-26T14:37:15-04:00Builder - Intermittent Issues<p><small>Jul 26, 14:37 EDT</small><br><strong>Resolved</strong> - We have identified the error and deployed a fix. Thank you for your patience!</p><p><small>Jul 26, 13:44 EDT</small><br><strong>Monitoring</strong> - Some users are experiencing issues and receiving errors when using Builder. We are aware of the issue and are working on a solution.
<br />
<br />Thank you for your patience!</p>tag:status.litmus.com,2005:Incident/12948612017-07-14T11:38:12-04:002017-07-14T11:38:12-04:00Builder & Analytics<p><small>Jul 14, 11:38 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul 14, 10:31 EDT</small><br><strong>Monitoring</strong> - Services should now be accessible. We are continuing to monitor the situation.</p><p><small>Jul 14, 09:15 EDT</small><br><strong>Identified</strong> - We are experiencing issues with Builder & Analytics and are working to resolve both at this time.</p>tag:status.litmus.com,2005:Incident/12921992017-07-12T14:25:08-04:002017-07-12T14:25:08-04:00Previews Instability<p><small>Jul 12, 14:25 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul 12, 10:41 EDT</small><br><strong>Update</strong> - A workaround is now in place and previews are now operational. We will continue to monitor the situation.</p><p><small>Jul 12, 10:01 EDT</small><br><strong>Monitoring</strong> - The root cause is a major power failure at a hosting facility that houses Litmus hardware. We will continue to monitor the situation and provide updates.</p><p><small>Jul 12, 09:17 EDT</small><br><strong>Investigating</strong> - We have identified an issue with a third-party provider that is preventing the completion of previews. We are working to resolve this.</p>tag:status.litmus.com,2005:Incident/12657542017-06-13T23:34:03-04:002017-06-13T23:34:03-04:00Database Maintenance<p><small>Jun 13, 23:34 EDT</small><br><strong>Completed</strong> - Database maintenance has been completed.</p><p><small>Jun 13, 23:00 EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun 13, 22:51 EDT</small><br><strong>Scheduled</strong> - We’re performing important updates to our database servers. During the maintenance window, the Litmus APIs will not return results. We anticipate scheduled down time for approximately 2 hours.</p>tag:status.litmus.com,2005:Incident/12608272017-06-07T12:36:47-04:002017-06-07T12:36:47-04:00Service Downtime<p><small>Jun 7, 12:36 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun 7, 12:28 EDT</small><br><strong>Identified</strong> - We are aware of an issue causing downtime on the site. A fix is in the works and will be put in place shortly.</p>tag:status.litmus.com,2005:Incident/12395302017-05-12T11:05:02-04:002017-05-12T11:05:02-04:00Published Previews Not Appearing<p><small>May 12, 11:05 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May 12, 10:37 EDT</small><br><strong>Identified</strong> - We are experiencing an issue with displaying public previews generated from Checklists. A fix is in the works.</p>tag:status.litmus.com,2005:Incident/12204652017-05-01T16:22:25-04:002017-05-01T16:22:25-04:00Spam Tests: Barracuda Test Results are not returning scores<p><small>May 1, 16:22 EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May 1, 13:50 EDT</small><br><strong>Investigating</strong> - We are aware of this issue and are working with the service provider to get it resolved as quickly as we can.
<br />
<br />Thanks!</p>tag:status.litmus.com,2005:Incident/11891712017-04-10T12:06:09-04:002017-04-10T12:06:09-04:00Email Previews: Yahoo! Clients experiencing periodic downtime<p><small>Apr 10, 12:06 EDT</small><br><strong>Resolved</strong> - Thank you for your patience!</p><p><small>Apr 6, 11:43 EDT</small><br><strong>Investigating</strong> - We are aware of a situation that is causing our Yahoo! webmail clients to have extended periods of downtime. We are working on a permanent fix for this.
<br />
<br />Thank you for your patience!</p>