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NBN Satellite Fair Use Policy FAQ

This article will explain the Fair Use Policy which is in place for all nbn™ Satellite services on a LTSS (Long Term Satellite Service) satellite, such as Sky Muster™.

This Fair Use Policy is implemented at a wholesale level, which means it applies to all nbn™ Satellite services nationwide including iiNet, Westnet, and any other retail service provider of nbn™ Satellite. We're proud to provide transparent information so you can make informed decisions about using your nbn™ Satellite service.

What is the Fair Use Policy?

nbn™ ltd. has created a Fair Use Policy to help protect national service quality on the nbn™ Satellite network. You can search "Fair Use Policy" on nbnco.com.au to access the full document, but we'll be explaining here how the policy applies to nbn™ Satellite services sold by the iiNet Group.

How does the Fair Use Policy affect my usage?

For nbn™ Satellite plans sold by the iiNet Group, the Fair Use Policy means the following rules apply for data usage:

Individual services may not exceed 75GB of peak period (7AM-1AM) usage over any 4 week rolling period.

Individual services may not exceed 150GB of off-peak period (1AM-7AM) usage over any 4 week rolling period.

It's important to monitor your usage to avoid breaching the Fair Use Policy.

What happens if the Fair Use Policy is breached?

If the Fair Usage Policy is breached, nbn™ ltd. will restrict the speed of your nbn™ Satellite service to 256/256kbps and will continue to do so until such a time that nbn™ ltd. determines your usage is compliant with their Fair Use Policy. The iiNet Group has no ability to remove this shaping.

Please note that this is not the same as being shaped by us for using all of your monthly data. If you are in breach of nbn™ ltd.'s Fair Use Policy, your service may be shaped by nbn™ ltd. even if you have not used all of your monthly data.

If your service is shaped as a consequence of breaching the Fair Use Policy and you then proceed to use up all of your monthly data, your service will be further shaped by us to 128/128kbps. This is standard practice for all iiNet Group nbn™ Satellite services and the shaping will be automatically removed at the beginning of your next monthly billing period.

As per our Customer Relationship Agreement, you are not entitled to financial compensation or "downtime credit" if your service is shaped as a consequence of breaching the Fair Use Policy, or using all of your monthly data.

Severe or continual breaches of the Fair Use Policy may result in the suspension or termination of your service by nbn™ ltd.

What measures has the iiNet Group taken to make things easier for their customers?

To reduce the risk of customers getting shaped as a consequence of breaching the Fair Use Policy, iiNet Group nbn™ Satellite plans are designed to give customers relatively "safe" amounts of monthly data at a great-value price.

We have one very conservative option where breaching the Fair Use Policy would be extremely difficult (i.e. 20GB peak + 40GB off-peak monthly data) and another option where only moderate usage monitoring would be required to avoid breaching the Fair Use Policy usage thresholds during any rolling 4 week period (i.e. 40GB peak + 80GB off-peak monthly data).

While other providers may offer plans with larger quotas, you should be wary of these because usage is measured over a rolling 4 week period rather than a calendar month. With the speeds offered over LTSS being much faster than older satellite technologies, if your usage is particularly high during the beginning or end of any monthly billing cycle, you may breach the Fair Usage Policy without realising it if you do not monitor your usage.

So what can I do with my monthly data?

We've broken down the peak period data (7AM-1AM) in our two plans to show one example of how much time you could spend on certain online activities each week.

We've calculated this example based on the typical percentage of broadband data the average household uses on a range of common online activities - you may choose to spend more or less time on different activities, and your actual experience may differ depending on the amount of data required by any one activity such as varying download/upload size and image/video quality.

Applications that require a low latency (i.e. small delay in the time to transfer data from source to destination) such as online gaming have not been included in this example because they are not recommended over an nbn™ Satellite connection. It is unlikely that the latency which is possible to achieve over any satellite connection will provide a satisfactory gaming experience.

How do I monitor my data usage?

Monitoring your data usage from time to time is a great way to avoid breaching the Fair Use Policy. The best way to monitor your usage is through Toolbox for iiNet or MyAccount for Westnet. If you're not sure how to do this, please see one of the guides below:

There are also many software applications available to help you do monitor your usage (both free and paid) however these software applications typically do not measure the usage of every device connected to your nbn™ Satellite broadband, such as computers, laptops, smartphones, tablets and other WiFi devices. Toolbox is a more reliable option because it shows all of your usage in once place - you can even see your usage broken down to a daily view.

Does iiNet have any additional policies for nbn™ Satellite?

The iiNet Group does not have any additional policies specifically for nbn™ Satellite. You may want to have a read of the Acceptable Use Policy in our Customer Relationship Agreement which applies to all customers, however this policy is more about keeping your service usage safe, legal and secure rather than anything to do with the amount of data you use.

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