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Customer WOW Specialist — France

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Trainline Europe is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

Requirements

You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.

You can’t sleep until you reach inbox zero.

Your empathy is above average. You always stay calm when everyone is upset.

Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.

You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

Pluses

You’re an early adopter of Captain Train and know the product very well.

You have previous experience in customer service and know how to make people happy.

You’re familiar with a startup environment, online communication and social media.

You’re fluent in another language than French and English.

You have train posters hanging on your bedroom wall.

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Customer WOW Specialist — Germany

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Trainline Europe is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

Requirements

You’re a German native speaker that understands every nuance of the culture. Nothing is unknown to you.

You speak French and English fluently.

You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.

You can’t sleep until you reach inbox zero.

Your empathy is above average. You always stay calm when everyone is upset.

Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.

You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

Pluses

You’re an early adopter of Trainline Europe and know the product very well.

You have previous experience in customer service and know how to make people happy.

You’re familiar with a startup environment, online communication and social media.

You have train posters hanging on your bedroom wall.

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Customer WOW Specialist — Italy

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Captain Train is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

Requirements

You’re an Italian native speaker that understands every nuance of the culture. Nothing is unknown to you.

You speak French and English fluently.

You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.

You can’t sleep until you reach inbox zero.

Your empathy is above average. You always stay calm when everyone is upset.

Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.

You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

Pluses

You’re an early adopter of Trainline Europe and know the product very well.

You have previous experience in customer service and know how to make people happy.

You’re familiar with a startup environment, online communication and social media.

You have train posters hanging on your bedroom wall.

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Android Engineer

You

You haven’t yet guessed the name of the next version of Android—even if you have a few ideas—but you’re hungry for everything concerning Android and its related subjects.

You’ve already participated in the development of several applications published in the Google Play Store. Big Android projects don’t scare you away. On the contrary, they motivate you. You can handle all aspects of an app, from data persistence to client/server communication, to the user interface. You’re autonomous and creative. You like interfaces that are pixel-aligned, obsessed with testing, and you’re uncompromising about the quality of the code.

If you recognise yourself in this description, we have a position for you.

The role

Within the mobile team, your mission will be developing and publishing the Trainline EU application on all Android devices. You’ll work with backend engineers to integrate and develop our internal APIs. You’ll also be working with the product and customer service teams to ensure that our product and its functionalities are adapted to meet the demands of our users.

You’ll maintain a high standard of quality in coding, following good practices and continuous integration processes. You’ll maintain the Trainline values in your daily work and missions: accessibility, performance, and excellence in customer relations.

Expertise

You have several years of experience in Java and Android development

You speak Android SDK and Google Play Services like a second language

You are familiar with the distribution process on the Google Play Store

You attach great importance to spelling and grammar

You are autonomous and can prioritise well

You like to follow advancements in good development practices (tests, code reviews, continuous integration, etc.) and you regularly train in these subjects

You speak and write well in English

Speaking French is a plus

Apply

We’re not really fans of the traditional CV. Please describe your plans, your experiences, and what you think you can bring to our team. A link to your GitHub or Twitter account are very useful as well.

Back-End Engineer

You

Hipster-organic-pixel-UI crafting is not really your thing. What you like to do is handle big data issues and to get your hands dirty. You are production-oriented. You are extremely reliable and your tests will prove it every time. You won’t even raise an eyebrow when refactoring legacy code or mocking dusty SOAP services. Last week hacker-news-yd-cool-kid-technology makes you smile, because you don’t buy their marketing. You want the source code, you want sustainability and you want facts.

If this sounds like you, we have a job for you.

Role

We need you to help us connect our search and book engine (built in Ruby) to as many reservation systems as possible. So if you’ve ever wanted to buy a train ticket from Helsinki to Lisbon, it’ll soon be possible. Why? Because you’re going to make it happen and it’s going to be awesome.

You will handle technical relationships with the different train carriers and make their engineers happy to be working with you. You will face a lot of challenges: exhaustiveness and quality of results, optimising fares, particularities of each career, speed, scalability; whilst always keeping simplicity in mind.

Everyone has their own personal experiences with trains and our customers love to share them with us; you’ll receive a lot of feedback and you’ll help real people to solve their real problems.

Innovative and pragmatic, strong problem solving skills; ability to find solutions to problems and to quickly assess the state-of-the-art,

Love shipping software fast and frequently.

Pluses

Experience with Ruby, RabbitMQ,

Understanding of SLA’s, policies, procedures,

Experience with design of APIs,

Knowledge of SQL/DB usage and performance.

Applying

We don’t look so much at résumés, just put a LinkedIn link in your email. Focus on describing your projects, your experiences and what you would like to bring to the team. GitHub and Twitter usernames are really useful to us.

Front-end Engineer

You

You are a versatile and product-oriented developer, obsessed with pixel-perfect user interfaces. You understand that when it comes to UI the devil hides in the details, and you love to craft simple interactions from complex requirements. You are highly autonomous and very creative. You used ES2015 Promises before it was cool, and you know the wonders and difficulties to expect when building a Single-Page Application.

If this sounds like you, we have a job for you.

Role

Our website is a full-JavaScript application, client of a JSON API. This client was created with Ember.js in the very beginning and we contribute to its upstream development as much as possible. Engineers at Trainline Europe work on what they want to. We have tons of projects to improve the life of our customers. Just pick one and start with the awesome work. Use your own experience of train travel to provide our users the right information, at the right time.

With great power comes great responsibility: your work must be carefully tested. We iterate quickly and deploy our distributed components many times a day. You are responsible for your own developments: follow them, deploy them and keep an eye on them to be sure everything runs smoothly.

Requirements

Perfect spelling and grammar (in your mother tongue),

Decent written and spoken English,

Experience with Angular, Ember or any other web application framework,

iOS Engineer

You

You may not yet have ten years experience in watchOS development, but you’re eagerly waiting for the ABI stability of Swift. You’re talking about your iOS bugs with you therapist, who happens to be Siri. You have already shipped and distributed several apps through the App Store and you’re not afraid of large iOS projects. You are able to work on all the components of an iOS app: data persistence, client/server communication, user interface, etc. You are reliable, love to innovate, are fond of pixel-perfect UIs, obsessed by tests and software quality, and passionate about everything related to the iOS platform.

If you are that person, we want to hear from you.

Role

As part of the mobile team, you will be responsible of shipping Trainline Europe app on all iOS devices. You will work closely with backend engineers to get the most of our internal APIs. You will ensure a high standard of coding, following best practices and continuous integration processes. In your apps you will keep our core values in mind: usability, speed and customer service.

Applying

We don’t look so much at résumés, just put a LinkedIn link in your email. Focus on describing your projects, your experiences and what you would like to bring to the team. GitHub and Twitter usernames are really useful to us.