Welcome to the Onkyo USA Product Support Forum. Here you will be able to ask Product Support Questions about your Onkyo Products and get answers. We're here to help the United States and Canada Only. Thank you.

My point was there is a large difference between users on a forum posting something vs. an official corporate owned business being sloppy with something like an important URL.

Yes, I am a geek and saw the extra period; what about those who do not know that?

it's not about my or your intelligence on a URL error, but those that come here for help and perhaps are not computer people.

My point remains: this is yet another example of sloppy, no double checking important things from Onkyo - the company that still cannot release working firmware 6-9 months after taking my money.

bjornr wrote:

MusicLover wrote:amazing, the link you posted there is a dead link......... can't anything be done correctly and with double checking accuracy?

...or you can use the squishy thing between your ears and remove the last dot in the link. I was about to PM the mod about it yesterday but thought, "naah, people can't really be that stupid they can't figure it out".

I had some problems still after update, (the no picture from main out), then i bought a new TV (Sony Bravia something) and i have not had a problem since, my nr-515 was useless before the update, a little better after the update, and completely fixed with my new tv.

Handshake...?

I love the receiver when it works, but i wont take my chances with an Onkyo next time

MusicLover wrote:My point was there is a large difference between users on a forum posting something vs. an official corporate owned business being sloppy with something like an important URL.

Yes, I am a geek and saw the extra period; what about those who do not know that?

it's not about my or your intelligence on a URL error, but those that come here for help and perhaps are not computer people.

My point remains: this is yet another example of sloppy, no double checking important things from Onkyo - the company that still cannot release working firmware 6-9 months after taking my money.

bjornr wrote:

MusicLover wrote:amazing, the link you posted there is a dead link......... can't anything be done correctly and with double checking accuracy?

...or you can use the squishy thing between your ears and remove the last dot in the link. I was about to PM the mod about it yesterday but thought, "naah, people can't really be that stupid they can't figure it out".

Turns out I was wrong.

Hello MusicLover;

Are you referring to the new firmware update that, as instructed, is only available via USB and NOT ethernet download? There is also a YouTube tutorial available on the webpage for the firmware updates as well.

Hello everyone, I'm Lorenzo from Italy.I have the NR515, which is new. I have the problem of the "HDMI out MAIN" doesn't work after some time in standby mode.I've loaded also the new firmware ...0400, but it continues not working in HDMI through mode but also with the Amplifier on.I downloaded firmware on EU website and installed the 3 files on the root (not the others in the subfolder). Firmware update goes ok! ... but it seems not solved.

I had posted earlier wondering how many folks who were not happy with their 515 or 616 before the 400 update, applied it, and now think they would be a buyer of it today. I have a 600 that has no hdmi switching but great sound and I am looking to replace with a receiver with hdmi switching and support for higher bandwidth/HD audio from blueray etc. I suspect many past Onkyo folks like me who were happy with a older unit, are in the same boat and probably troll these threads without posting.

It doesn't sound like the 400 update is consistently fixing the issues, particularly the HDMI related ones. But I know people generally come to these forums with issues not happiness.

What say you?

P.S. - I'm not sure if Onkyo the 515/616 is a firmware-fixable product, but I give the Onkyo moderators/firmware programming folks on this forum a lot of credit for closely monitoring and responding to posters.

zinferlo wrote:Hello everyone, I'm Lorenzo from Italy.I have the NR515, which is new. I have the problem of the "HDMI out MAIN" doesn't work after some time in standby mode.I've loaded also the new firmware ...0400, but it continues not working in HDMI through mode but also with the Amplifier on.I downloaded firmware on EU website and installed the 3 files on the root (not the others in the subfolder). Firmware update goes ok! ... but it seems not solved.

Thank you again for those who have recently provided the information requested regarding the setup of your TX-NR 515 and TX-NR 616 receivers. I have noticed many forum users are outside the continental US- and we here would like to further assist you with your issue. Please provide the following information to the following email address and address to the attention of the " FORUM MODERATOR: TX-NR x1x FORUM ISSUE" :

We would like to resolve your issues but need your prompt assistance with this matter; and also forward your information to the appropriate regional Onkyo Product Support department for further asistance. Thank you again for your time, patience, and cooperation in assisting our research and helping us to eradicate this issue.

Just one thing... I've downloaded firmware update yesterday (I've seen that the files are the same in Europe and America).Today I check the firmware on TX-NR515 and I read 1100-6104-0300.Why?!I've loaded the downloaded file! Why don't I read 1141-0108-0400?I downloaded it again now, but NR515 says that firmware is updated.What's wrong??

zinferlo wrote:Just one thing... I've downloaded firmware update yesterday (I've seen that the files are the same in Europe and America).Today I check the firmware on TX-NR515 and I read 1100-6104-0300.Why?!I've loaded the downloaded file! Why don't I read 1141-0108-0400?I downloaded it again now, but NR515 says that firmware is updated.What's wrong??

I have forwarded your posting to the appropriate Onkyo Product Support representative to further assist you in your region. Also, you will need to do the firmware update again to confirm the latest F/W version has been installed onto the receiver. You will need to do a FORCED UPDATE onto the receiver by pressing and holding down the USB and ON/STANDBY buttons on the front panel of the receiver until you see the message [ENTER] UPDATE.. Then continue with the firmware update until it is completed and then confirm the latest firmware version is 1141-0800-0400.

On the zipped file there's also a subdirectory.The update is the 3 files in the root, right?I've tried again forcing update with USB+ON Standby buttons. In this way:- system on- USB storage on front panel- press USB+ON standby.- [ENTER] Update... i press enter- DL error. Error 0-14I've tried on front and rear USB plugs but I have same problem. I've also formatted and copied again files on the pendrive... on 2 different pen drives.

Thanks a lot for your precious help...

Last edited by zinferlo on Fri Oct 26, 2012 5:09 pm; edited 1 time in total

I too am puzzled by the number of files in the download - some dated June and some dated September. Which ones do we use? My main problem though is that, since the last update 1130-9106-0300 , I get no update option on the Firmware Update page. It only shows the latest version with no menu option to update either by USB or the net. I've been told to do a factory reset but to do a firmware update first; which is the whole problem - I can't!. If I do the reset will it bring back the missing menu items on the firmware update page?

OK people.... I see hundreds of consumers with the same problem on the 515 and 616 line. If you need to know my system configuration I will give it to you but you should know before asking that EVERYTHING WORKED FINE until I turned off the power on my outlets to change a switch out. Yes the system was off (or in standby). AFTER THAT my system WILL NOT SHOW VIDEO WITHOUT UNPLUGGING AND PLUGGING BACK IN. What is the deal ONKYO?????

IS THIS GROUNDS FOR A RECALL??? I HAVE THE LATEST UPDATE AS OF THIS WEEKEND (10/26/2012) AND NO CHANGE. SAME PROBLEM. UNPLUG AND PLUG BACK IN AFTER POWER UP TO GET FREAKING VIDEO.

Pay attention to the installation of the new firmware of October.On the USB storage you need to copy not only the 3 files in the root, but also the subdirectory with other 4 files!All the extracted data must be tranferred on the pendrive, exactly in the way you find them after unzipping the archive.This is not explained on the official update procedure by Onkyo! They only wrote to copy the 3 files in the root...

This really is comical. When a product has this many issues, and they are not fixed in a timely manner, it is time for consumers to take more serious steps like a class action lawsuit. Even the 'fixes' have quality control issues like the one mentioned in the post before mine (if the documentation is incomplete or wrong on how to apply a critical and potentially damaging firmware update, that is a really, really big problem).

I'm sure there is some law firm out there just itching to take on a few thousand representatives and bring Onkyo to the table to make good on this problem.

Usually I am against the idea of class action lawsuits because it generally just ends up with money in the lawyers pocket and consumers get a few paltry dollars to offset their 'damages' but in this kind of case where an obvious and serious problem is repeatedly left unfixed over and over and it represents a serious failure of a primary feature of the device, it is pretty much a textbook example of how to apply consumer protection laws.

I consider myself, on the one hand, lucky that I have done the research on these devices before purchasing, and on the other, frustrated that on paper the 616 seems like the perfect receiver for my needs but it is obviously not a reliable design, or at least it is not being produced in a reliable manner.

Think about it Onkyo. Look at examples like Microsoft, Apple, and Nvidia. When they have an obviously defective device or product, they acknowledge their failing, apologize and do whatever they can to help their customers as quickly as possible. If you have to take a short term loss to keep your customers' good will and loyalty, then that is what you do.

Home theater and audio enthusiasts are notoriously clingy and fan-boyish for their preferred brands and issues like this, that go unresolved for a long time when a fix should be really easy, are the kind of thing that can end a long relationship with a consumer. These kinds of problems destroy a customer's faith in the manufacturer and make it more or less impossible to recommend the brand on the internet or to friends and family, let alone make repeat purchases.

No matter where I look these days I see the same story, "Onkyo has great sound and features on their audio receivers, but they have become unreliable and are too risky to purchase."

As a previous fan, that is really sad.

HDMI is not a new technology, in reality is is almost already 'outdated' given the growth of DisplayPort and other newer interconnects. This should be a simple problem yet your responses here indicate that you do not take it seriously (repeating the same canned phrases over and over and never releasing specific information to help customers feel that they are taken seriously and are part of the process of fixing these issues).

If you can't fix this it can only indicate some mix of the following:

1. Your engineers are incompetent2. You have decided to give these kind of 'post sale' issues a low priority in favor of selling new models that will have a real fix3. You are hoping the issues will 'go away' and people will live with it or your brand can survive on marketing alone until the next product generation can replace the models that are affected.

Paladin2187 wrote:This really is comical. When a product has this many issues, and they are not fixed in a timely manner, it is time for consumers to take more serious steps like a class action lawsuit. Even the 'fixes' have quality control issues like the one mentioned in the post before mine (if the documentation is incomplete or wrong on how to apply a critical and potentially damaging firmware update, that is a really, really big problem).

I'm sure there is some law firm out there just itching to take on a few thousand representatives and bring Onkyo to the table to make good on this problem.

Usually I am against the idea of class action lawsuits because it generally just ends up with money in the lawyers pocket and consumers get a few paltry dollars to offset their 'damages' but in this kind of case where an obvious and serious problem is repeatedly left unfixed over and over and it represents a serious failure of a primary feature of the device, it is pretty much a textbook example of how to apply consumer protection laws.

I consider myself, on the one hand, lucky that I have done the research on these devices before purchasing, and on the other, frustrated that on paper the 616 seems like the perfect receiver for my needs but it is obviously not a reliable design, or at least it is not being produced in a reliable manner.

Think about it Onkyo. Look at examples like Microsoft, Apple, and Nvidia. When they have an obviously defective device or product, they acknowledge their failing, apologize and do whatever they can to help their customers as quickly as possible. If you have to take a short term loss to keep your customers' good will and loyalty, then that is what you do.

Home theater and audio enthusiasts are notoriously clingy and fan-boyish for their preferred brands and issues like this, that go unresolved for a long time when a fix should be really easy, are the kind of thing that can end a long relationship with a consumer. These kinds of problems destroy a customer's faith in the manufacturer and make it more or less impossible to recommend the brand on the internet or to friends and family, let alone make repeat purchases.

No matter where I look these days I see the same story, "Onkyo has great sound and features on their audio receivers, but they have become unreliable and are too risky to purchase."

As a previous fan, that is really sad.

HDMI is not a new technology, in reality is is almost already 'outdated' given the growth of DisplayPort and other newer interconnects. This should be a simple problem yet your responses here indicate that you do not take it seriously (repeating the same canned phrases over and over and never releasing specific information to help customers feel that they are taken seriously and are part of the process of fixing these issues).

If you can't fix this it can only indicate some mix of the following:

1. Your engineers are incompetent2. You have decided to give these kind of 'post sale' issues a low priority in favor of selling new models that will have a real fix3. You are hoping the issues will 'go away' and people will live with it or your brand can survive on marketing alone until the next product generation can replace the models that are affected.

None of those are acceptable.

Hello Paladin2187;

What is the serial number of your receiver? As the latest firmware has improved the HDMI Video Issue. If you are noticing any issue with your receiver; please contact the Product Support department for further assistance (24 hours a day 800-229-1687). We would like more information on any issue you are experiencing.

Another great example of Onkyo's oh so attentive customer service at work.

I clearly stated that I do not currently own an Onkyo receiver and count myself lucky for having done the research before buying one and finding the many reports of problems. I also said I am frustrated and feel that I can't make a purchase right now because of the many issues reported and the ongoing delays and ineffective fixes for the 2012 models.

Asking me to then provide my serial number is just pouring salt in the wound.

Has anyone experiencing these ongoing issues with the 5/6/717 models reported this strung out battle to websites like Consumerist.com? Public shaming like that can often be the only way to bring more resources to play on a problem like this, especially with a company that seems reluctant to take them seriously.

Of course, the more customers with problems that report the issues to websites like Consumerist, the more likely they will do a story about it.

I see that many have the same issue with losing their video (not audio) signal to their monitor. I also see that there is a new f/w update (USB only). I have downloaded it and followed the instructions but the receiver does not recognize that the update is on the USB drive. I have forced the USB f/w update by holding the USB/Standby buttons simultaneously. The process starts and comes back with a D/L error. I spoke with Product support and they do not know why it will not work. They had me reset to factory which did not help but, of course, lost all of my settings. I am at a loss. I would like to get a replacement for this product but it seems it is a symptom of many models. Where do I go from here?

gsalciccioli wrote:I see that many have the same issue with losing their video (not audio) signal to their monitor. I also see that there is a new f/w update (USB only). I have downloaded it and followed the instructions but the receiver does not recognize that the update is on the USB drive. I have forced the USB f/w update by holding the USB/Standby buttons simultaneously. The process starts and comes back with a D/L error. I spoke with Product support and they do not know why it will not work. They had me reset to factory which did not help but, of course, lost all of my settings. I am at a loss. I would like to get a replacement for this product but it seems it is a symptom of many models. Where do I go from here?

Please reply back to the following email address (onkyoadmin@us.onkyo.com) to the attention of the FORUM MODERATOR with the required information; as I will forward this issue to a Product Support Representative and Supervisor; who will contact you when you are near the unit and can further assist you with setup of your unit. Please indicate an appropriate time so our associate can contact you. If they are not able to guide you thru the firmware update issue; they will offer the next course of action to help resolve this issue.

gsalciccioli wrote:I see that many have the same issue with losing their video (not audio) signal to their monitor. I also see that there is a new f/w update (USB only). I have downloaded it and followed the instructions but the receiver does not recognize that the update is on the USB drive. I have forced the USB f/w update by holding the USB/Standby buttons simultaneously. The process starts and comes back with a D/L error. I spoke with Product support and they do not know why it will not work. They had me reset to factory which did not help but, of course, lost all of my settings. I am at a loss. I would like to get a replacement for this product but it seems it is a symptom of many models. Where do I go from here?

Please reply back to the following email address (onkyoadmin@us.onkyo.com) to the attention of the FORUM MODERATOR with the required information; as I will forward this issue to a Product Support Representative and Supervisor; who will contact you when you are near the unit and can further assist you with setup of your unit. Please indicate an appropriate time so our associate can contact you. If they are not able to guide you thru the firmware update issue; they will offer the next course of action to help resolve this issue.

Cordially;

Forum Moderator

OK, seriously? Are you even reading what I am writing?

I have said twice now that I do not currently own an Onkyo receiver. I want to purchase one but cannot do so until I know for sure that the ongoing issues that many others are having (and which seem to be a common recurring issue with the 2012 models) have been fixed permanently or that Onkyo has a definite plan in place to provide known working replacement devices or a new model upgrade at no cost.

gsalciccioli wrote:I see that many have the same issue with losing their video (not audio) signal to their monitor. I also see that there is a new f/w update (USB only). I have downloaded it and followed the instructions but the receiver does not recognize that the update is on the USB drive. I have forced the USB f/w update by holding the USB/Standby buttons simultaneously. The process starts and comes back with a D/L error. I spoke with Product support and they do not know why it will not work. They had me reset to factory which did not help but, of course, lost all of my settings. I am at a loss. I would like to get a replacement for this product but it seems it is a symptom of many models. Where do I go from here?

Please reply back to the following email address (onkyoadmin@us.onkyo.com) to the attention of the FORUM MODERATOR with the required information; as I will forward this issue to a Product Support Representative and Supervisor; who will contact you when you are near the unit and can further assist you with setup of your unit. Please indicate an appropriate time so our associate can contact you. If they are not able to guide you thru the firmware update issue; they will offer the next course of action to help resolve this issue.

Cordially;

Forum Moderator

OK, seriously? Are you even reading what I am writing?

I have said twice now that I do not currently own an Onkyo receiver. I want to purchase one but cannot do so until I know for sure that the ongoing issues that many other are having (and which seem to be a common recurring issue with the 2012 models) have been fixed permanently or that Onkyo has a definite plan in place to provide known working replacement devices or a new model upgrade at no cost.

Hello Paladin2187;

That message quoted for was another forum user; as I was responding to that specific customer's issue. I have already reviewed your posting and was inquiring if you have a receiver with an issue to contact our Support department. This forum is for service and product support of Onkyo customers and their units. As the latest firmware update has improved the HDMI VIDEO ISSUE; based on the feedback received by forum users. If you wish to comment on Onkyo products or have any concerns about our units and would wish to converse with a knowledgeable Product Support representative via email (askOnkyo@us.onkyo.com) for further assistance and resolution. As always; if you having any issues with the receiver- please contact our 24 hour Product Support department for assistance at (800) 229-1687, option #3 for PRODUCT SUPPORT.

Paladin2187, Move over, I'm in the same boat your in. I want to buy a 616 right now, but I'm afraid to. It sounds like a great piece of equipment but all these problems are unexcusable. We potential customers need to see these firmware updates are working. Let's see some postings from SATISFIED customers so us potential customers can give Onkyo our money.

Thanks only to the helpful postings on this thread I have now successfully achieved the update by the forced USB method and using the files in the format of sub-folder and three individual files. Apparently Onkyo are not keen to make this forced method public due to possible risk of damage to the unit. My problem was, like other posters, that I had no other option but to use this method as there were no menu options on the FirmWare Update page to do anything else.

Anyway, it's been fine now for a couple of days. I haven't had to do a factory reset (thank goodness) and I've tried various ways of making the through-video fail by changing inputs before switching off, etc. but it's remained steady. I'm even able to view my satellite video screen on the tv whilst listening in another mode which I couldn't do before.