FAQ

Here you can find answers to many of your questions

Questions and answers about the communal bicycles

Although EasyBike bicycle sharing systems are simple and easy to use, often requires a little help. We gathered and present your questions and answers for the communal bikes and we hope to assist in better understanding of the system and solve any queries. Questions and answers about the shared bicycles cover all your possible questions. However, if still be difficulties, do not hesitate to contact us to update our responses.

Step 1 – You go to any rental station using the electronic card EasyBike (subscribers) or if they lack the EasyBike card, your credit card, released a bike and start your journey.

Step 2 – You use the bike as your time is necessary, making use and the special lock if required for short term parking outside the rental stations.

Step 3 – return the bike to any rental station. Simply place the bike in any available parking where base and locks. The bike is automatically recognized by the system and becomes calculation of rental time and billing corresponding. The amount corresponding to the lease in accordance with the current price list, is automatically removed from the rest of the electronic card EasyBike or your credit card.

On returning make sure the bike that the bike is properly locked in the lock. If you face problems in receiving or returning the bicycle contacted us.

I received a bike but do not know how to return it

For the return of the bicycle 3 easy steps are required. If you still can not return your bike, please contact our support department.

Return the bike to any rental station. Simply place the bike in any available parking and it locks. The bike is automatically recognized by the system and becomes calculation of rental time and billing corresponding. The amount corresponding to the rental in accordance with the current price list, is automatically removed from the rest of the electronic card EasyBike or your credit card.

What is the maximum time allowed to cycle?

You can use the bike for as long as desired. However, remember that the bicycle sharing system is a short-term sharing system. The bikes are used ONLY for the time needed and then we return them to one of the rental stations to be available to other users. In this way we avoid major charges and contribute to service other users. The maximum allowable time to cycle is 24 hours. After 24 hours from the beginning of the rental, the bicycle is considered stolen.

I arrived at a station to return my bike, but there are no free parking spaces. What to do;

Get informed at the rental station or on-line for available parking spaces at each station and go to the nearest rental station from where you are to return the bike.

What should I look for when I receive a bike ?

When you take a bike, you should check if it will take you safely to your destination. The main points that you should check are: tires, brakes, gears, lighting (if night) and the movement of the bicycle (the chain). If the bike has a problem, you can return it within a short time of receiving (free) and receive another. In this case inform about the system, stating the damage to the station or contact the support department and register the damage.

I like the system and the bike and want to use it. To subscribe or to use it occasionally?

If you move systematically in town and looking for a hygienic, direct and economical way then it is best to become a subscriber. Subscribers have advantages such as direct access to the system by showing the electronic card EasyBike to rental stations and free time to use the system. On the other hand if you are a visitor to the city or move frequently, occasional access to the system by issuing codes either on-line or at your rental station gives the opportunity to use the system without being a subscriber.

Is it safe to use my credit card?

The charging process of your credit card is certified by VISA – MASTERCARD and governed by the strictest safety rules or done on-line or in special certified card readers to rental stations. Certification in on-line connections made through redirection to the bank environment while at the stations via Chip & Pin technology.
However, in case of using your credit card to rental stations you should always check to someone not watching you to steal your card details and / or passwords.

I can not return the bicycle to the system. What should I do;

If you can not return the bike that you received, immediately contact the support department to register this weakness and to avoid unnecessary charges.

The bicycle I received has a problem and I’m away from the rental station. What to do;

If you see a problem on the bike that you have received and you are away from the rental station notify the Support Department

I found a malfunction in the system or vandalism. What to do;

Report the incident IMMEDIATELY to Support Department

You have not found an answer that helped you?
Below you can find some extra options