Re: 100MB free + $12 per gig confusion

The official answer is that the first 100mb per billing period. Not per gig. So you essentially won't get a $12 charge until you pass that 100mb. Seriously that WILL be hard to not pass. You should turn off roaming data for starters It's under the cellular tab in your phone settings. Then find roaming and set it to voice only. I use just under a gig each month so I pay for just my $12 but I still need to turn it on from time to time. They have WiFi everywhere but not "everywhere" I go.

Re: 100MB free + $12 per gig confusion

Yes keep data services off if you don't want to pay for data. I was just looking at my monthly wifi usage and I used 10GB's in a month. 4 GB's running the speedtest.net alone!!! And only 2 GB's on Youtube.

Re: 100MB free + $12 per gig confusion

To OP, I understand your concern and this is what Xfinity Mobile has not been clear about. I played a bit with their plan charges as compared with other carriers on this page: https://www.xfinity.com/mobile/plan . I fugured out that as soon as we pass the 100MB free data mark, XM will start to charge us $12 for the 1st GB which includes the free 100MB. As soon as we pass the 1GB mark, and NOT 1.1GB, we will be charged for the 2nd GB, which will bring the total we've got to pay for data at this point to $24 (2 x $12/GB ). Note that there will be no partial refunds, meaning we will pay $12/GB even though we might not use up the extra 1GB.

Unless XM reps have something to say differently about this, that's what/how I believe XM is charging us on the By the Gig plan.

Re: 100MB free + $12 per gig confusion

Yes I think you have that exactly right. The first 100MB isn't actually free but on loan. If you don't use more than 100MB no extra charge. But if you go over the 100MB mark then that 100MB is part of the first GB.

Re: 100MB free + $12 per gig confusion

Assuming a single line on the By-The-Gig plan, after 100MB of free data is used, a $12 charge will be added to the account.

Question: When will the account be charged a second $12? After 1GB of usage, or 1.1 GB of usage?

To put it another way, does the first $12 charge give 1Gig of data, or just 900 megabytes?

Hey everyone.

The XFINITY Mobile plan comes with 100MB built in. Meaning, if you stay at 100MB or below, you will not have a service charge (just pay the cost of the phone +taxes if applicable). Otherwise, it is $12 per Gig of data. If you use 1.1 GB of data, for example, you will be charged an additional $12 for the additional gig (we round up to the nearest Gig).

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Re: 100MB free + $12 per gig confusion

I bought two lines. From one of the cellphones I managed to only use 13MB and the other about 70MB. The total should be less than 100MB. But the current cycle activities shows like this:

1st phone: 0.1 GB

2nd phone: 0.1 GB

and totally charged $12 for 1 GB.

How to explain this? Does that mean if I have two phone then regardless how little I use it will charge 1 GB in default? What if the total usage is greater than 100MB but each phone are consumed under 100MB? Will it be treated as 0.2+0.2 and charge 2GB for both?

Re: 100MB free + $12 per gig confusion

I bought two lines. From one of the cellphones I managed to only use 13MB and the other about 70MB. The total should be less than 100MB. But the current cycle activities shows like this:

1st phone: 0.1 GB

2nd phone: 0.1 GB

and totally charged $12 for 1 GB.

How to explain this? Does that mean if I have two phone then regardless how little I use it will charge 1 GB in default? What if the total usage is greater than 100MB but each phone are consumed under 100MB? Will it be treated as 0.2+0.2 and charge 2GB for both?

You should repost this on this other thread. We have been trying to determine how comcast counts data and are posting our results there.

Re: 100MB free + $12 per gig confusion

I bought two lines. From one of the cellphones I managed to only use 13MB and the other about 70MB. The total should be less than 100MB. But the current cycle activities shows like this:

1st phone: 0.1 GB

2nd phone: 0.1 GB

and totally charged $12 for 1 GB.

How to explain this? Does that mean if I have two phone then regardless how little I use it will charge 1 GB in default? What if the total usage is greater than 100MB but each phone are consumed under 100MB? Will it be treated as 0.2+0.2 and charge 2GB for both?

Yes, if you have two lines on your account and they have both (collectively) gone over the 100MB free limit, your account will be charged the $12 for the first gig of service. The first 100MB is the only part that is free. Anything above that is not.

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Re: 100MB free + $12 per gig confusion

I see. I can't go off what a device reports for data usage because I can't see those specific numbers. I can only see what our system registers as data use.

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Re: 100MB free + $12 per gig confusion

Yes we are just hoping the label is just a rounding as a label and not the actual counting. That the actual counting will be 2.xxMB + 12.xxMB =14.xx MB and so less thahn 100MB and not be billed. But again I will know tonight and will post to the thread tomorrow.

Re: 100MB free + $12 per gig confusion

I bought two lines. From one of the cellphones I managed to only use 13MB and the other about 70MB. The total should be less than 100MB. But the current cycle activities shows like this:

1st phone: 0.1 GB

2nd phone: 0.1 GB

and totally charged $12 for 1 GB.

How to explain this? Does that mean if I have two phone then regardless how little I use it will charge 1 GB in default? What if the total usage is greater than 100MB but each phone are consumed under 100MB? Will it be treated as 0.2+0.2 and charge 2GB for both?

Re: 100MB free + $12 per gig confusion

What do you mean by resolution of .1G?

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Re: 100MB free + $12 per gig confusion

When we look at our account, the smallest amount of data that is shown is 0.1G. So at what point does it show 0.1G: 100M, 50M, etc etc. From some reports, it seems that there is some rounding up that is going on. Looking at johnwayne98006's post one of his phones only recorded 13M = 0.013G, so how does that get reported as 100M = 0.1G. Yes some extra data may be used due to data loss that the phone would not record but not that much.

Re: 100MB free + $12 per gig confusion

In the XfinityMobile app. I have 2 phones. The first phone has used 2.67MB but is listed as 0.0GB under activity. Phone 2 that was activated this month shows 13.04MB but is listed as 0.1GB. So why is 13.04MB listed as 0.1GB? My guess is that the label only allows this rounded number. I would suggest that Xfinity not use a rounded number because it will freak out many customers who are new to the system and those new customers will spent a lot of CSR time calling in frustrated over the potential of being billed in error.

Re: 100MB free + $12 per gig confusion

In the XfinityMobile app. I have 2 phones. The first phone has used 2.67MB but is listed as 0.0GB under activity. Phone 2 that was activated this month shows 13.04MB but is listed as 0.1GB. So why is 13.04MB listed as 0.1GB? My guess is that the label only allows this rounded number. I would suggest that Xfinity not use a rounded number because it will freak out many customers who are new to the system and those new customers will spent a lot of CSR time calling in frustrated over the potential of being billed in error.

But if you look at johnwayne98006's post, his current charge is $12 for 83Mb being displayed as 0.2G. How is this report just a display issue? Just doesn't make sense.

Re: 100MB free + $12 per gig confusion

ComcastKenF wrote:

What do you mean by resolution of .1G?

When we look at our account, the smallest amount of data that is shown is 0.1G. So at what point does it show 0.1G: 100M, 50M, etc etc. From some reports, it seems that there is some rounding up that is going on. Looking at johnwayne98006's post one of his phones only recorded 13M = 0.013G, so how does that get reported as 100M = 0.1G. Yes some extra data may be used due to data loss that the phone would not record but not that much.

Hmmm, I don't know the answer to that. I'm not sure what the threshold hold is for how data is presented online. Have any of you tried calling to to see if the XFINITY Mobile reps have any insight? If not, I can perhaps open a ticket asking the question to Tier 2 to see what they have to say.

KenF

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Re: 100MB free + $12 per gig confusion

When we look at our account, the smallest amount of data that is shown is 0.1G. So at what point does it show 0.1G: 100M, 50M, etc etc. From some reports, it seems that there is some rounding up that is going on. Looking at johnwayne98006's post one of his phones only recorded 13M = 0.013G, so how does that get reported as 100M = 0.1G. Yes some extra data may be used due to data loss that the phone would not record but not that much.

Hmmm, I don't know the answer to that. I'm not sure what the threshold hold is for how data is presented online. Have any of you tried calling to to see if the XFINITY Mobile reps have any insight? If not, I can perhaps open a ticket asking the question to Tier 2 to see what they have to say.

KenF

Thanks, go for it, your customers should know what the rules are before hand not after we receive a bill. What we see from johnwayne98006's post is that both phones data was rounded up then totaled, this is a second question to pose to tier 2: is each phone rounded then phones totaled. If true, having more than one phone would make it almost impossible to be under 0.1G.

Re: 100MB free + $12 per gig confusion

I think it's pretty easy to explain the johnwayne98006 $12 bill. The 70MB and 13MB numbers are reported by his phones, not by Xfinity. I am almost certain that if you could see the actual data usage numbers recorded by Xfinity you would see that it exceeds 100MB. For example, if Xfinity recorded 90MB instead of 70MB, then Xfinity would charge $12 for 103MB total.

I've watched the billing carefully on my account, and I saw that when my bill went from $0 to $12, Xfinity must have been tracking actual usage, because the both phones showed 0.1GB before and after the price change. Similarly, I saw my bill increase from $12 to $24 as my actual usage increased. Xfinity display rounding showed my phones as 0.5GB and 0.7GB before and after the price change. If you watch your billing closely, you'll see that those 0.1GB rounded amounts are not how the bill is determined. The problem is that with the display rounding you can't see the actual usage recorded by Xfinity.

Re: 100MB free + $12 per gig confusion

Also, I don't think the "solution" on this thread is correct. Maybe something has changed since then, but my billing shows that the charges increased from $12 to $24 when usage exceeded 1.1GB. When my usage was between 1GB and 1.1GB, the bill showed $12 (and the rounded up value shown on the bill was 1.1G. So you really do get 100MB free.

Re: 100MB free + $12 per gig confusion

@-Mike wrote:I think it's pretty easy to explain the johnwayne98006 $12 bill. The 70MB and 13MB numbers are reported by his phones, not by Xfinity. I am almost certain that if you could see the actual data usage numbers recorded by Xfinity you would see that it exceeds 100MB. For example, if Xfinity recorded 90MB instead of 70MB, then Xfinity would charge $12 for 103MB total.

I've watched the billing carefully on my account, and I saw that when my bill went from $0 to $12, Xfinity must have been tracking actual usage, because the both phones showed 0.1GB before and after the price change. Similarly, I saw my bill increase from $12 to $24 as my actual usage increased. Xfinity display rounding showed my phones as 0.5GB and 0.7GB before and after the price change. If you watch your billing closely, you'll see that those 0.1GB rounded amounts are not how the bill is determined. The problem is that with the display rounding you can't see the actual usage recorded by Xfinity.

It may be true, but if they are going to show increments of only 0.1G then they should explain it. We saw in the other thread siudimsum reported 250MB, 50MB and 10MB on phones but Comcast shows it used 0.3GB, 0.1GB an d 0.1GB for a total of 0.5GB. I want to see the answer from comcast before I switch the rest of the house to comcast.

Re: 100MB free + $12 per gig confusion

I agree that it's frustrating that Xfinity doesn't show actual usage. But if you look again at the bill for siudimsum on the other thread you can see that the total was for 0.4GB not 0.5GB. Actual usage was about 340MB so Xfinity shows that as 0.4GB. That's exactly what I've been seeing. It's not just a sum of the rounded 0.3 + 0.1 + 0.1 numbers.

Re: 100MB free + $12 per gig confusion

My billing period has ended and I have an answer but not THE answer.

In my July - August billing period I activated Phone 1 and used a total of 13.xx data in the activation and the additional minor data used by the O/S system checking for updates. When that bill came in I was not charged for any data but the bill showed data used by Phone 1 as 0.1GB.

In my August - September billing period I used 4.xx MB of data and the bill showed 0.0GB of data used.

In this latest billing period, September - October I activated Phone 2. Phone 2 used 11.xxMB of data in the activation. Phone 1 used 3.xx of data in the O/S checking for updates and the bill shows Phone 1 using 0.0GB and phone 2 using 0.1GB of data.

So it looks like if a phone uses single digits of data the bill shows 0.0GB of data but if a phone uses double digits of data, like in the activation period, Comcast rounds it up to 0.1GB of data. But it doesn't answer the real question, if two phones use double digits of data what would Comcast bill?

Re: 100MB free + $12 per gig confusion

@-Mike wrote:I agree that it's frustrating that Xfinity doesn't show actual usage. But if you look again at the bill for siudimsum on the other thread you can see that the total was for 0.4GB not 0.5GB. Actual usage was about 340MB so Xfinity shows that as 0.4GB. That's exactly what I've been seeing. It's not just a sum of the rounded 0.3 + 0.1 + 0.1 numbers.

The bill showed 0.3 + 0.1 + 0.1 for a total used of 0.4 possibly because they subtracted the 0.1 free. If so, the total is the rounded for each phone.

Re: 100MB free + $12 per gig confusion

Hey everyone, just following up, I've submitted our questions to Tier 2. I'll post on this thread with their answer.

KenF

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Re: 100MB free + $12 per gig confusion

Thanks, KenF. Hopefully that will settle things, and hopefully you can get a quicker response from Tier 2 than some other folks around here

I'm still convinced that the evidence shows that Xfinity is billing based upon actual usage and not adding the rounded totals for each phone. When Xfinity showed a total of 0.4 for phones of 0.3 + 0.1 + 0.1 it wasn't due to the 100MB free. You can see this if you watch your billing carefully. The overall total does not simply equal the sum of the rounded totals for each phone. The overall total could change from 0.4 to 0.5 while each phone still reports 0.3, 0.1, and 0.1.

Here are some examples of what I've seen reported by Xfinity during the month:

You can see that the billing jumps from 0 to $12 when the overall total crosses from 0.1 to 0.2GB, which does not correspond with any change in the reported rounded totals for each phone. They must be adding up the actual usage of each phone and using that to determine the total usage. You can also see that the billing jumps from $12 to $24 when the overall total crosses from 1.1GB to 1.2GB, which does not correspond with any change in the reported rounded totals for each phone.

Re: 100MB free + $12 per gig confusion

To all who had referred my post previously: my bad that my description led to misunderstanding of the numbers. I actually have first phone with 13 MB, and the second phone with about 50 MB, so the total number was rounded to 70 MB, which means each one is far from 100MB reading from phones, though I don't know if there are hidden traffic from OS.

Re: 100MB free + $12 per gig confusion

To all who had referred my post previously: my bad that my description led to misunderstanding of the numbers. I actually have first phone with 13 MB, and the second phone with about 50 MB, so the total number was rounded to 70 MB, which means each one is far from 100MB reading from phones, though I don't know if there are hidden traffic from OS.

To all who had referred my post previously: my bad that my description led to misunderstanding of the numbers. I actually have first phone with 13 MB, and the second phone with about 50 MB, so the total number was rounded to 70 MB, which means each one is far from 100MB reading from phones, though I don't know if there are hidden traffic from OS.

My first phone is LG X-charge, second is iphone 6s.

Any O/S use should be listed and is you scroll down on the mobile data tab it should be listed by use.

Re: 100MB free + $12 per gig confusion

johnwayne98006, I think if you contact Xfinity Customer Support (but I understand if you don't want to try) you'll find that they've measured your actual data usage at over 100MB, even though your phones are showing much less. Is your iPhone running IOS 11? I'm pretty suspicious that Apple may have a data usage reporting bug. I saw on another thread that siudimsum's iPhone reported 24MB, but Xfinity Support said it had used 105MB. My iPhones are reporting hundreds of MB less than Xfinity shows. I'm suspicious of IOS because I saw my number suddenly jump up ~50MB after upgrading to IOS 11.0.2, and then it dropped ~50MB after a reboot. It could also be an Xfinity problem, but it's difficult to tell. In any case, I don't think the issue is related at all to how Xfinity displays usage in 0.1GB increments. You just can't trust that the number from your phone will be close to Xfinity's number.

Re: 100MB free + $12 per gig confusion

I just checked the iphone 6s, it logged 23 MB on the System Service part. The rest part consumed 20MB+ in summary, and this comprised the 49.5 MB in total on iphone, which still makes sense to me. BTW, I didn't update to OS11since I heard that it is not good for Iphone 6s.

I will do more home work and check with XFinity service. At least I now understand that the 1 GB data is also shared with two phones, which meet my expection.

Re: 100MB free + $12 per gig confusion

As the follow up, I've contacted Xfinity Mobile customer service, the agent helped pulled my data usage for my iPhone, the records only contains the detailed usage in KB, so I had to let him read me through the records (total 78 lines of records), and did the calculation offline. To my surprise, the total number added up only to 17MB, which is far less than the number booked from my iPhone 6s (49.5 M. This leaves the 0.1 GB game still not resolved. I will contact them again for the other phone's data.

Re: 100MB free + $12 per gig confusion

As the follow up, I've contacted Xfinity Mobile customer service, the agent helped pulled my data usage for my iPhone, the records only contains the detailed usage in KB, so I had to let him read me through the records (total 78 lines of records), and did the calculation offline. To my surprise, the total number added up only to 17MB, which is far less than the number booked from my iPhone 6s (49.5 M. This leaves the 0.1 GB game still not resolved. I will contact them again for the other phone's data.

Kudos for your persistence. I don't know if I'm more amazed that they couldn't give you a total, that the agent actually read off all 78 records, or that you recorded it all and added it up. I'm wagering that when you call back to get the other phone data the agent either will tell you that they don't have access to such records or will simply tell you the total number.

Re: 100MB free + $12 per gig confusion

I hate to admit it but I'm still confused. Now is the first day of my billing cycle + 2 hours. Both of our lines already show 0.1 Mbps used per line. Both phones show 0 of mobile data used. I am either an 1diot or XM thinks that I am.

Re: 100MB free + $12 per gig confusion

My billing period started on the 6th and so far phone 1 shows .71Mbs, phone 2 shows .44Mbs. But neither registers as any GBs on the billing section. I looked at my last months billing and phone 2 shows .1Gb but the actual use was 13.05Mbs. Phone 1 for the same period 2.69Mbs.

Re: 100MB free + $12 per gig confusion

Another follow up call made since I felt the discrepency is too rediculous. This time the agent gave me quite close figure:

1) iphone line had 400+ records and the summary is 75MB (49.5MB read from phone)

2) LG x-charge line had 85 records and the summary is 27 MB (19.5 MB read from phone)

She think the agent in the first call gave the figure of the second line as first line , which at the time was 78 records and 16 MB, which looks reasaonable. But she had no idea why the agent in my second call gave different results(124MB and 84M.

The total thus added to just over 100MB, which end up charging as $12 for 1 GB. Thus it appears some gap between phone and their system, but not that big difference as I reported earlier.

Re: 100MB free + $12 per gig confusion

johnwayne98006 thanks for the update!

It looks like it could be possible that the phones are displaying accurate data usage?

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Re: 100MB free + $12 per gig confusion

Hi DanWV, thank you for sharing this image with us I will notify our tier 2 team so that they are aware and include this in their review.

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Re: 100MB free + $12 per gig confusion

It appears that nothing has changed regarding confusion for Xfinity customers for when the first $12 charge/GB is close to being triggered. As an example, my iPhone shows 10.9 MB of cellular data usage since I signed up (first billing cycle, as a new user), but the Xfinity Mobile app shows that I have used 0.1 GB. Do they round up a few MB's to 0.1 GB? That's weird.

All Xfinity needs to do is provide a MB meter (to the nearest tenth) that gives low-data users an expectation of how close they are to triggering their first $12 charge. (After that occurs, then a GB meter —to the nearest tenth — makes sense.)