Motorola A630

aol msg. & txt msg. I got reamed

Wow, I just found out that my first month with tmobile will be costing me around $170+ for the month. I am getting s#$%^% with text messaging. Aol messenger is definately not part of tzones unlimited. Each and every one of those messages is a text message, and if you go over your alloted text plan it's five cents for each message there after. I was signed up to the 300 mess. plan, and did something like over 1100 msgs, all on aol mssngr. They are charging me $59.00 just for text messages alone , and will not reduce the cost or anything. This tmobile rep I spoke with was very nice, and sympathetic, but that doesn't help my bill. She took memos of what I called for. What really burns me is that When I had origina...(continues)

This is why I never take "one" reps word for anything. I usually call back the next day and "check" that what they said was true. If they say something different I say "hey this person told me different check your notes."

If it's not there I figure the first one I talked to was blowing smoke. I know it's a pain but as they say, "buyer beware".

if you remember the reps name and the date you called they keep every call logged into their computers, i work with telesales with t-mobile and we have all the calls logged, so as long as you have that info you just need a supervisor to listen to the call for you and find out if you were misinformed about the t-zones covering aim.

If you would have kept the rep's name and ID number you would have gotten a credit to your account and the mistake would be honnored. Be careful next time, there are really interesting people working in the wireless business customer service. Better luck next time.