Ensure you have entered the correct serial number. Serial numbers of all Asiasoft prepaid cards start with two alphabets, followed by 13 numbers. (If you are wondering whether a character in the serial number is a 'D' or '0', it is a '0')

Ensure you have entered the security code as shown on the card. All security codes are in capital letters.

You may send us a message via iBox if you encounter any other problems in charging prepaid cards.

How to use Cash Shop

How to Use

What is Cash Shop?
In Audition, the Cash Shop is also known as the Fashion Mall. The Fashion Mall is where you can dress up your character with the latest fashionable clothes and accessories.
You can also shop for items which will help to differentiate your character from the rest and boost your experience and dens gained!

What are Cash Items?
In the Fashion Mall, you may see items that are purchasable by the in-game currency "Dens" and "A-Cash". Cash items are items which are purchasable by A-Cash.

How to Access the Fashion Mall?
To access the Fashion Mall, click on "Shopping Mall" at the "Audition Town" when you first login. Then click on the "Fashion Mall" icon to view the list of available items.

What Kinds of Items are Available in the Fashion Mall?
You can customise how your character looks with pretty items under the "Face", "Hair", Bottom", "Clothes", "Set", "Shoes" and "Accessory" categories. With thousands of items to choose from and more than 100 items added to the Fashion Mall every month, you will never run out of outfits! Definitely a great way to stand out from the crowd!
There are also in-game items under the "Pet" and "Interior" categories which help to boost your experience and dens gained with every game played!
The "Motion" and "Emotion" categories feature items which allows your character to display unique actions and emoticons to tell other players about how you are feeling! A good way to interact with other players when you are chatting in the Lobby or in the Messenger!

Trying on Items and Purchasing Them
You may try on items in the Fashion Mall by clicking on them. The preview of how your character will look will appear on the left side of your screen. Click on the item again to unequip.
You may select "Male" / "Female" items to view items for the opposite gender.
To purchase the item, simply click on the Icon 1. You will be shown 3 options "7 Days", "30 Days" and "Indefinite" which refer to the duration of the item. Click on "Purchase" to purchase the item. Item purchased can be found in your "My Items" tab.
Alternatively, you may also customise your character with all the items you would like to purchase first and click on "Avatars Betaking" at the top right hand corner to purchase all items that your character is trying on for convenience.
There is an option to "Request" an item from your friends if they would like to buy you a gift! Do this by clicking on Icon 3 and typing in the friend's in-game nick and click on "Request". Your friends can then accept the request under their "Gift Box" to send you the item!
You can also save the items you have chosen for purchasing the next time you login. Click on Icon 4 to save the chosen item to your "Basket". To purchase the item the next time you login, click on "Basket" and purchase directly.

How do I Gift Items to Friends?
Select the item you would like to send to your friend, click on Icon 2. Type in the In-Game Nick of your friend, select duration of item and click "Send".
Your gift will be sent to your friend's "Gift Box"!

Terms & Conditions

@Cash Prepaid Card
The following terms apply specifically to your purchase and use of Asiasoft @Cash Prepaid Card (”@Cash Prepaid Card”):
The @Cash Prepaid Card is for sale in Singapore and Malaysia only.
Asiasoft does not warrant the validity of the @Cash Prepaid Card if purchased outside the territories of Singapore and Malaysia.
@Cash Prepaid Card holds no cash value.

Using Your @Cash Prepaid Card
The @Cash Prepaid Card allows you to charge your Asiasoft Passport Account with the amount of @Cash Credits stated on the face of the card. @Cash Credits allows you to redeem game credits, at a pre-determined rate, for products and services provided by Asiasoft Online. Rates are subjected to changes at any time without notice at the sole discretion of Asiasoft. The @Cash Prepaid Card cannot be used for any other purpose unless otherwise stated in an official media authorized or hosted by Asiasoft.

In order to use the @Cash Prepaid Card, you must successfully register for an Asiasoft Passport Account. You may register an account without charge at https://passport.asiasoftsea.com.

Converting your @Cash to Audition Cash
Once @Cash Credits have been converted to Audition Cash successfully, the conversion process is irreversible. Therefore, please be careful to check your conversion amount and designated game accounts.

Checking your @Cash Credit Balance
You may check your @Cash Credit Balance by logging in into your Asiasoft Passport Account at https://passport.asiasoftsea.com and select the “Transaction History” option. You may also check the transaction history and usage of your @Cash Credits.

Expiration of your @Cash Prepaid Card
Your @Cash Prepaid Card must be activated within the Expiry Date printed on the card (the “Expiry Date”). Once you have activated your @Cash Prepaid Card, your @Cash credits are valid for 365 days after the date of activation (“the activation period”).

Your @Cash credits are valid for 365 days after the date of top-up. Each topping up of @Cash record will have its 365 days of expiry. You are to utilise @Cash credits before it expired.

Under no circumstances will Asiasoft provide refunds for unused @Cash Credits remaining at the end of the activation period or the card’s Expiry Date.

Termination
If your Asiasoft Passport Account is terminated for any reason by Asiasoft Online, no refunds, including unused @Cash credits, will be granted. You understand that your Asiasoft Passport Account can be terminated by Asiasoft Online if Asiasoft Online determines, in its sole discretion that you are in breach of the terms stated in the Terms of Use of Asiasoft Passport or in this Agreement.