Please note that direct deposit does not replace your request for benefit payment weekly. You must continue to request for benefit payment using UI Online or by calling TeleCert.

Account Verification Period

When you sign up for direct deposit, there is a nine (9) calendar day account verification period between the day you sign up for direct deposit and the day that your benefits can be electronically sent to your bank. This time period is used to confirm your account information and the transit/routing number of your financial institution. If you are eligible for benefits in the period before your direct deposit is established, a benefit check(s) will be sent to you by mail to prevent payment delays.

If you change your direct deposit information, the same (9) calendar day account verification period will apply before benefits can be deposited to the new account; any benefits that are due in the account verification period will be sent to you via check.

How to Set Up, Cancel or Change Direct Deposit Information

Frequently Asked Questions and Answers

If you have any questions, please review the Frequently Asked Questions and Answers, or call the TeleClaim Center at 1-617-626-6800 (or toll free 1-877-626-6800 from area codes 351, 413, 508, 774 or 978).