Syspro® Services

Practical Technology Solutions, LLC provides innovative professional services to companies who would like to install or upgrade to SYSPRO® ERP. Our focus is to provide: SYSPRO® Training, Consulting, SYSPRO® Implementations, SYSPRO® Sales, SYSPRO® Development

Discovery and Selection

If you don’t know the ‘What’ and Why‘ of your proposed ERP adventure, you are likely to wander down an inappropriate road of selecting, implementing and operating ERP. You may blunder upon success but you are more likely to be dissatisfied with the results.

For this reason, it is advisable for you to get expert advice from the outset. We have experienced SYSPRO® consultants who will meet with you to establish, define and understand your business processes. Our SYSPRO® consultants work with our Quantum Architecture implementation tool to keep a record of all conversations, decisions and outcomes.

Once the business processes are understood and defined, our consultants use all the data collated during meetings to build a model of the proposed solution which includes deadlines for project milestones. At this early stage, you will be able to see if the deployment of the system will be worthwhile in your organization.

Implementation

Once the model has been accepted an SYSPRO® integration business plan is put in place to implement the solution. The plan includes everything from data conversions and data entry to verifying the network and hardware requirement, as well as timeline and resource controls.

SYSPRO® training is a key aspect in the implementation plan as this empowers you to utilize the full power and functionality of SYSPRO® software and make a rapid transition to the new system.

We consider the period after go-live and up to the first month-end as part of the implementation phase. Usually the implementation project team are still fully engaged. The first month-end is seen as a test of whether everything is working as planned. It is only once that has proven to be successful that ownership passes from the implementation project team.

Operation

With your new SYSPRO® ERP system up and running, you may want to sit back and reap the benefits, but this is just the beginning. There are a number of services that will be required on an on-going basis to keep your system running efficiently.

Ensuring that you have helpful, knowledgeable support services when you need it is a key element of our support services offering. Channels include phone, email, remote, on-site or on-line, which can be purchased on a contractual basis or as-needed.

As your company grows and adapts, you may have requirements that fall outside of the scope of the core product. There are a number of possibilities open to you via the SYSPRO® App Store or Our Professional Services team.

On request, we are also able to conduct site audits to ensure the health of your system.

“So far Jim and a group from PTS have come in to do a CRP/training session for two days that was extremely helpful. They have also developed and installed a customized program to assist in automated Order Entry and processing, shipment entry and processing, and have developed customized SSRS reports. They have always addressed our concerns in a timely manner, and are very conscientious about costs, and very detailed in their work.

I definitely recommend PTS as a partner for Epicor technical services and continue to use them. I only wish I had found them sooner. I will continue to go to them for enhancements, training and consulting as there is no doubt they will help us maximize our investment and minimize our time spent implementing various Epicor solutions.”

— Unique Sports Products, Inc.

“We have used PTS for several of our Epicor® needs. They have helped with our Epicor® implementation through training of our staff. They have also helped with more technical aspects such as helping us set-up a secondary application server. I have found PTS to be extremely knowledgeable and professional, and quick to help when needed.”

—
Seymour Tubing Inc.

“The other service we used from PTS was a training session that lasted a few days on site. We used one of their trainers, Jeremy, who was very talented in Epicor® but also had a naturally good communication style about him. He taught a few of our people the basics of writing Crystal Reports out of Epicor®. We plan on using PTS as a resource in Epicor® as we move forward.”

Disclosure: Practical Technology Solutions LLC is a provider of Epicor® professional services and has no affiliation or partnership with Epicor® or SAP. Epicor® and Vantage® are trademearks of Epicor®. Crystal Reports® is a trademark of SAP.

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