Frequently Asked Questions (FAQ)

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Frequently asked questions

[General] Q: New to CyberGamer?

If you are a new user to CyberGamer, please check out the following video. Hopefully, this video will inform you more about the features of the website to hopefully help you get around faster, alongside understand what CyberGamer is all about.

[General] Q: How do I find my message inbox?

Alternatively, you can simply click on "Inbox" in the top navigation bar, located between the "News Feed" and "My Profile" options:

[General] Q: Where can I find new information that has been posted?

To find new threads, posts and just general activity, you can do so via our homepage. Located on the homepage and any page via the CyberGamer website, you will see a section called "Forum Activity". There you can view all recent news/threads/posts; if wanted, you can also now filter out any information that you don't want showing by clicking on the "filter" button on the bottom of the forum activity area.

[General] Q: Where can I find the forums?

There are multiple ways to find the forums on CyberGamer.

Firstly, you can simply go here. Clicking on that link will take you to the main forum directly, allowing you to see forums via all three platforms; PC, PlayStation & Xbox. If you wish to only see platform specific forums, you can do so via the following links:

You can also use the navigational taskbar, and use the dropdown to select the forum of your choice:

[General] Q: What are PUGs, and where can I find them?

PUGs are pick-up-games. Pick-up-games allow users to join individually to a lobby, and once full, allows a full competitive match to be organised. Depending on the title or platform, a PUG will assign a server or host, and also arrange the teams in the match.

User's can vote on the map(s), amount of players and also specific rulesets, and are hosted on a variety of titles across all platforms. PUG bots can be located here or via your taskbar to see all active PUGs; you can also start a new PUG simply by clicking on "Create a new PUG".

[General] Q: Where can I find an updated list of all staff members?

Staff members are categorised per platform. You can find a full list of all staff members here:

[General] Q: Where can I find my team's private forums?

To find your teams private forums, simply go to your own profile, followed by the extended profile. Under this section, you'll be able to see the header, "My Private Forums". This will allow you to see any and all private forums you have access to.

[General] Q: I'm trying to find a friend; where can I find a list of users?

To find our list of registered users, go here. Alternatively, you can narrow it down by platform, via the following links:

[General] Q: What is the gallery?

The gallery is a place for users to upload any images from events they may have attended. Generally, you'll find if a CyberGamer staff member has attended one of the major events, photos from the event will be posted here.

[General] Q: Where can I find all upcoming events?

[General] Q: Want to suggest a new competitive ladder/title?

If you wish to suggest a new competitive title/ladder, please go here. Be sure to provide as much information as you can so that we can weigh up the options and look into setting up a ladder for that competitive game.

[General] Q: Where can I find a resource pack that contains all CyberGamer logo PSDs?

[PC] Q: How do I set my Steam ID or GUID?

To intially setup your Steam ID or GUID, it can be done via a variety of ways.

Firstly, when you play your first match or PUG on an official CyberGamer server, your Steam ID/GUID will automatically be collected and synced with your CyberGamer account on the website.

The following games are supported:

Call of Duty 2

Call of Duty 4

Call of Duty: World at War

Counter-Strike: Source

Team Fortress 2

Secondly, you can manually enter your Steam ID/GUID via your profile. To do this, go to Edit Profile > Profile, Games & Forums > Game IDs. From here, scroll down to the respective field you would like to enter, and enter it correctly. Once completed, save, and you'll be good to go!

If you really need to have your Steam ID and/or GUID changed, please open a Support Ticket, and an Admin will be able to change it for you. Please keep in mind that you'll need a valid reason to change it, and in some cases, changes will be denied. We prefer that this does not happen often as there is no way to verify that the Steam ID/GUID you are providing is actually yours, whilst the automatic syncing cannot be faked.

[PC] Q: Where is the PC server section located?

You can find a list of all servers here. If you ever have an issue with a server, please make a Support Ticket.

[XBOX] Q: How can I set/change my gamertag?

To set your gamertag, you need to do so via your profile. To do this, go to Edit Profile > Profile, Games & Forums > Game IDs. From here, scroll down to the respective field you would like to enter, and enter it correctly. Once completed, save, and you'll be good to go!

To change your gamertag, simply go back to your Game IDs. You can have up to 3 gamertags at any one time, and to edit one, all you need to do is replace the field with your updated gamertag. If you cannot change it, you have run out of name changes.

Name changes are awarded every month; if you do not receive an automatic name change per month, please make a Support Ticket with a link to your profile alongside the gamertag you wish to have.

[XBOX] Q: Where can I find CyberGamer: XBOX's social media outlets?

[PS] Q: How can I set/change my PSN?

To set your PSN, you need to do so via your profile. To do this, go to Edit Profile > Profile, Games & Forums > Game IDs. From here, scroll down to the respective field you would like to enter, and enter it correctly. Once completed, save, and you'll be good to go!

To change your PSN, simply go back to your Game IDs. You can have up to 3 PSN IDs entered at any one time, and to edit one, all you need to do is replace the field with your updated PSN. If you cannot change it, you have run out of name changes.

Name changes are awarded every month; if you do not receive an automatic name change per month, please make a Support Ticket with a link to your profile alongside the gamertag you wish to have.

[PS] Q: Where can I find CyberGamer: PlayStation's social media outlets?

[Support] Q: I have a question; who can I ask?

[Support] Q: I've found a site problem, who should I contact?

If you have found a site problem, please contact CyberGamer support via a support ticket. Within your ticket, please submit as much information as you can to help us identify the problem. A screenshot of the problem will also makes things easier for the issue to be resolved.

[Support] Q: I have forgotten my password; how can I retrieve it?

If you have forgotten your password, please go here. Under no circumstances should you make a new account.