Workamajig Software

Workamajig is a cloud-based HTML5 project management solution designed for creative ad agencies and in-house advertising teams of all sizes. Key features include opportunity tracking, project management, time tracking, resource management and complete finance and accounting.

Workamajig enables users to create project tasks, assign them to people and collaborate on these tasks from a single message portal. The creative management functionality of the solution allows users to create project schedules, manage freelancers and track time spent on each project with the help of automated timesheets.

Workamajig also features resource management, which allows users to plan and execute their marketing schedules and monitor all the ongoing projects from a single portal.

This product helps creative agencies manage all the aspects of their businesses starting from finance management and revenue forecasting, scaling all the way up to customized management reporting and profitability assessment.

Available on per user per month subscription, it offers support via phone and email.

CRM management - love the ability to track my clients - I can forget about our conversations until the next appointment comes up on my today screen

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N/A

Pros

CRM management, none of my clients are falling through the cracks - I can work for the day and not worry about missing the details of a client or appointment

Cons

If I spell something wrong, it's not recognized in the system allowing for duplication. I have to go into multiple screens to update contact info - if I have two contacts connected to one business and I'm only talking to one of those contacts, the notes for that contact do not show up under the other.

Workamajig

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Value for Money

Workamajig is a pretty robust system which houses all of your Project Management and financial data in one place. It's a little like one of those old boom boxes which does a little bit of everything rather than one thing really well. It is tremendous value for your buck and can be customized to meet any needs you have.

Pros

The new HTML version is finally catching up to the current market leaders.

Cons

Slow development cycles.
Still primarily in Flash

Advice to Others

If you have the need to integrate with a CRM, go elsewhere. The WMJ CRM is nothing to write home about.

Response: Hannah, Workamajig

Date: March 2018

March 2018

Hi Eric,

Thank you for your honest feedback, as it gives us the opportunity to continue to improve our product.
Did you know that Workamjig Platinum, the all new interface built in HTML 5, has been completely rolled out? We've rebuilt the product to be more responsive, intuitive and easier to navigate. To access the new interface, simply add /platinum to the end of your login url. We've also set up walk-throughs to help you navigate the new interface.

We moved to WMJ from Clients and Profits

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Pros

We spent a couple of years on and off researching various packages but ultimately were convinced that WMJ was the best option for us. I've been impressed with the way the job cost, time reporting, and financial segments of the software interrelate. The conversion process was much simpler than I had anticipated. Certainly, there was some initial set-up required, but all in all, it went very smoothly. (We did a considerable amount of advance prep and had in place plans for virtually every contingency, but no of them arose).

Cons

We’ve run into a couple of small glitches with journal entries, particularly auto-reversing JE’s, but WMJ has been quick to research and correct. We've also found the customer support to be hit and miss. We had a terrific representative when we first converted but have not been as happy with subsequent customer support. The system has a tremendous amount of functionality; I do not find it to be terribly intuitive, though. It takes commitment to learning.

Review Source: Capterra

December 2018

December 2018

Extremely clunky

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If you are looking for a project management tool I would strongly recommend looking elsewhere!

Pros

Workamajig has all of the core features you'd want in any project management tool. The implementation of those features on the other hand....

Cons

The user interface is downright terrible. It is clunky, it doesn't refresh when it is supposed to and the load times are extremely laggy. The software is also extremely buggy. I have had many instances where I have definitely entered data only to go back and find that what I entered was missing. It's hard to do anything with confidence when there are this many bugs!

Review Source: Capterra

Response: Workamajig, Workamajig

Date: December 2018

December 2018

Hi there,

Thank you for your candid review of our product, as it helps us to continue to improv.

Have you had an opportunity to check out the all new Workamajig Platinum Interface?
We've completely rebuilt the product to be more responsive, intuitive and easier to navigate.
There's no added costs for platinum and you can check it out at any time by simply adding /platinum to the end of your login url.
We've also set up walk-throughs to help you navigate the new interface and can offer free training on the new apps.

Please feel free to reach out with any questions at support@workamajig.com - we're here to help!

Regards,
Hannah
Team WMJ [: ]

November 2018

November 2018

New Version is a bit more intuitive

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Pros

Generally, the Interface is better and easier to see

Cons

some of the functionality doesn't work ( i.e. old tickets won't come up, certain people can't be assigned to Tasks). Also, you're not able to bring up multiple tickets at once. Recent Conversation interface is worse than Diary

Review Source: Capterra

Response: Workamajig, Workamajig

Date: December 2018

December 2018

Hi there,

Thank you for taking the time to share your experience with our product. I'm happy to hear that you're enjoying the new interface.

I'd love to help improve your experience. Can you please provide some additional details regarding the issues you've experienced pulling up old tickets, assigning people to tasks and using the recent conversations?

Platinum vs Original

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-I was trained on Workamajig Platinum and original at the same time as the office was transitioning from the old version when I was onboarding. In the end, the functionality of the original version made it necessary to stick to the old one to get work done though I prefer the look and feel of Platinum.

- Also please add the missing "Track Budgets" selection on "Schedule" in Platinum which is needed to do timesheets and estimates. Previous version had to customize to add the column of check boxes, but not sure where this is in Platinum.

- One more request for copying templates from another project --- would be great to have the ability to copy over without copying the people who were previously assigned to that project.

Pros

- Interface looks great
- Lots of fantastic features from project management to timesheets to tracking budgets

Cons

- Diary posts don't print consistent formatting
- Some features lost from the previous version
- Timesheets can get glitchy when adjusting and deleting hours as you go throughout the day

Review Source: Capterra

November 2018

November 2018

Great for timesheets, but steep learning curve

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Pros

Easy to track and change time for projects.

Cons

Not very user-friendly. There is a somewhat steep learning curve just to figure out how to locate projects and track time. Icons are small, unclear, and don't relate at all to the actions they represent.

I also have problems attaching documents to diary notes at times. It seems like special characters (even dashes) set these problems off, but I'm not entirely sure because Workamajig doesn't always give me a clear diagnosis.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi there,

Thank you for your review of Workamajig.

Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting, etc.
To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative.
We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward.

If your project manager assigns a task to you, it will default in your projects and tasks and you would simply need to enter your hours. There are also a few other options for tracking time, and we'd be happy to review this with you.

Feel free to reach out at any time at support@workamajig.com. We're here to help!

Regards,
Hannah
Team WMJ [: ]

November 2018

November 2018

Workamajigs for me

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Overall, it's been great. It's proven to be an indispensable part of our biusiness.

Pros

I like that it's built by my industry for my industry. I love having estimating, time tracking and billing all in one system.

Cons

When my co-workers complain about WMJ not being intiutive, and the long slow gring from classic to platinum.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Thank you for sharing your experience! We are thrilled to hear WMJ is delivering value to your business.

We are happy to provide complimentary training to aide our clients in transitioning from Classic to Platinum. We also have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

What I have experienced.

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Its ok.

Pros

It does timing well. and now I can not get off this screen. HOw irritating a form.

Cons

I use it as a timer and for scheduling. The new format does not seem to be as easy to use, it hides the functions too much and you have to go searching. I find my workmates do not know how to use it properly and there needs to be too much training which the owner of the company does not even want to do or have time, or make time.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi Melinda,

Thank you for sharing your feedback. We have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

Copy and Paste limitations, Lack of labeled icons

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Its a useful tool for recordkeeping.

Pros

The ability to database information on projects, while documenting time and costs, is relatively simple.

Cons

The inability to replicate a whole line, copy, paste and save information, for example repeating a repetitive activity in a single step would enhance the tool. Often now the javascripted version, that I prefer, crashes. The Platinum version with just browser operations is not well laid out, and the icons are confusing, if there were more complete dropdown or pop-up descriptors when mousing over operational elements, that'd be an improvement. The help function provides a long list of all possible responses upon inputting a search query. Suggest a limit to the top 10 matches with the potential to get all responses with another click.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi Scott,

Thank you for sharing your feedback; the areas that work well and the ones we can improve upon. We are constantly working to better our user experience. Please feel free to reach out if you encounter any issues at support@workamajig.com.

User friendly

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Pros

user-friendly and easy to learn keeps tasks and work organized and everyone needed involved

Cons

time entry feature - sometimes it gets stuck
expenses - cannot see expense report once it has user-friendly

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi Bianca,

Thank you for your review of our product.
I'm happy to hear that your team has gained value by keeping your work and resources organized in Workamajig.

Our team would be happy to help if you have any questions or concerns, please feel free to reach out to support@workamajig.com with any questions.

Regards,
Hannah
Team WMJ [: ]

November 2018

November 2018

Not ideal, but the best option we've found so far

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Workamajig is an integrated tool that's useful for agency management. It's helped consolidate the programs and software needed to run the business.

Pros

How integrated it is for timekeeping, accounting and media.

Cons

Because it's so customizable, it can be very overwhelming and confusing to know how best to set it up to utilize features for your business. I would recommend utilizing a Workamajig consultant to get everything set up for best practices.

Project scheduling and management features are clunky to use, and require ongoing attention and updates to keep things current.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Thank you for sharing your experience with Workamajig; the areas that work well and the ones we can improve upon as we are constantly working to better our user experience. Please feel free to reach out if you encounter any issues at support@workamajig.com

Easy To Stay On Top of Time

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Pros

The features make it easy to stay on top of your time. The timer allows you to keep a small ticker open instead of a browser window - and it will track that time automatically. There's also an app that allows you to be on-the-go while tracking time.

Cons

If there was something I had to change, I'd move the question boxes from the top of the browser to more of a pop-up box. Sometimes I miss them and it trips me up a bit.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi Kristen,

Thank you for sharing your feedback. We are glad to hear WMJ makes time tracking easy. Let us know if we can be of any service at support@workamajig.com.

More engineer-y than user friendly.

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Decent, but with a steep and somewhat arbitrary learning curve. WJ seems to be powerful tool that does so many of the things our office requires, but I often feel like I am reacting to the software rather than the software responding to my needs.

Pros

Cons

The presentation of the software continues to be very text-based. As a secondary user (I don't design or run the workamajig workflow, I use the one we have in place), I often find my screen to be a wall of words, with information scattered among various boxes. A more intuitive GUI would be great for new or light users.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi Daniel,

We appreciate your feedback as we are continually working to improve our user experience. We would love some additional details regarding specific areas that could be more user friendly. Please feel free to reach out to our support team with questions and enhancement requests at support@workamajig.com.

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Platinum made too many changes from the flash version. Why did you have to do away with the tabs in the menu bar? And shortcuts are missing.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi Karla,

Thank you for sharing your experience; we appreciate your feedback. We have a help guide section to help users switch to Platinum that includes opening tabs/shortcuts by bookmarking the screen wanted using their browsert:
http://help.workamajig.com/transition-to-platinum

Our support team is also happy to help with training and questions at support@workamajig.com.

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Could use a UI upgrade, but other than that, it's goooood.

Review Source: Capterra

Response: Workamajig, Workamajig

Date: November 2018

November 2018

Hi John,

We appreciate your feedback and are glad to hear WMJ is delivering value to your team. We would love to hear additional details on how the interface could be upgraded at feedback@workamajig.com or support@workamajig.com