CUSTOMER SATISFACTION RATING:

The ServiceNow Solutions Partner Program requires our implementation
partners to register their services engagement projects. Upon project
completion, ServiceNow conducts customer surveys on behalf of our
partners with our mutual customers to measure success and gather
feedback, which we use to continually improve. This display showcases
a rolling 12‑month average score of survey results. Results are
refreshed monthly, and eligible partners must maintain a CSAT rating
of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest
possible score. Each partner’s CSAT rating is equal to a rolling
12‑month average score of customer responses received across all
completed engagements.