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The Chamber is the leading business organisation in the East Midlands. With a growing membership of more than 4,100+ businesses and 3,000 affiliates, it is the second largest Chamber of Commerce in the country.

Selling for non-sales people - Nottingham

There are many instances when a ‘sales support person’, usually involved in the implementation or delivery of a product or service, can have significant influence on the level of present and future business from that client. In fact non-sales people probably generate more trust and future business in just these situations.

The time to promote added value services and products is at the point when the client has just had a successful installation or completion of one project or are talking with a ‘technical’ person they feel they trust.

Your support people also need to understand the influencers involved. They have easier access to the ‘insider’ information the sales approach needs, and need the ‘commercial skills’ to ask the right questions to gain further business opportunities and close them or feed them to their colleagues to secure more added business.

Course Programme in detail

Gain rapport fast using verbal and non-verbal communication either on the telephone or face to face

Using technical credibility as a sales tool

Knowing who to contact and how to approach the discussion

Developing confidence in the non-sales role

Identifying your clients values and motivators to buy

Powerful questions to help your client become clear on the right solution, your solution

Understand the roles played by multiple decision makers in the client buying process

Objections and questions - how to answer them to help the sales process

Getting people to commit

Course Outcome

In this course we will discuss and practice simple methods to identify the clients motivations in buying a given product or service.

We will create with you, a series of questions to ask, to understand what an additional product or service is really worth to your client, and therefore how to represent exceptional value to them. We will review the sale influencers within each of your clients, and the information you can gather to help the sales effort and where to find it.

What can I expect?

Imagine having a series of simple to apply and yet very powerful techniques available to you to identify what motivates your clients to buy, how to represent value in their language, and how to gain further sales opportunities for you and your colleagues.

Course delivery

This course is delivered from the Chamber's modern training facilities and is limited to a maximum of 12 delegates. Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.

About the Trainer

The course leader is Charles Barnascone. Charles is a highly experienced trainer, sales coach and business development consultant who has worked with a large number of diverse companies delivering training solutions in an innovative way and providing business development support.

10% discount for 3 delegates or more

To qualify for the 10% discount please make your booking(s) for three or more delegates on any one or two day open training course at the same time.

Other courses you may benefit from

How to win business in large organisations

PR for you business

Getting started in Marketing

Selling for the non-sales person

Book Your Place

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Strategic Partners

The Chamber is proud to work in partnership with carefully-selected and universally-recognised regional brands – many of which have a national and international presence - and the largest employers across the counties of Derbyshire, Nottinghamshire and Leicestershire.

Patrons

If you want to expand your reach in the East Midlands, becoming a Chamber Patron is a shrewd move. It enables you to mix with the region's leading businesses at exclusive events, gain insight into what's going to happen and helps raise your profile on multiple levels.

Strategic Partners

The Chamber is proud to work in partnership with carefully-selected and universally-recognised regional brands – many of which have a national and international presence - and the largest employers across the counties of Derbyshire, Nottinghamshire and Leicestershire.

Patrons

If you want to expand your reach in the East Midlands, becoming a Chamber Patron is a shrewd move. It enables you to mix with the region's leading businesses at exclusive events, gain insight into what's going to happen and helps raise your profile on multiple levels.