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Guest's review of Seatwave - www.seatwave.com

Me and my friend bought 2 robbie williams tickets in nov for 21st of june at manchester i started to worry last month as they still hadnt arrived, when i rang them they said it would be 10 to 7 days before the event when i would recive them, nothing came so i rang them on the monday 17th june and they said they will be dispatched on the wed n i will have them by the thur i wasnt happy at all but they arrived on the wed 19th to days before the event they have no idea what they r doing i will never go through these again

Seatwaveteam's Comment

Written on: 16/07/2013

Hi there,

We would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.

We know people have busy lives and we know how frustrating it is to receive the tickets so close to the event, this is why when purchasing tickets with us you are given the option of selecting a different delivery address to your home address.

We appreciate and fully understand the anxiety around receiving the tickets, which is why the vast majority of our emails are responded to within 24h. In addition to that we provide a chat function on our contact us page, Facebook as well as Twitter service.

We advise our sellers to dispatch the tickets as soon as they have received them from the promoter and we do specify that the tickets have to arrive at least 2 days before the concert.