6.When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions?

Planning

Organizing

Leading

Controlling

7.Environmental scanning establishes the basis for _____, which are predictions of outcomes.

Scenarios

Projects

Budgets

Forecasts

8.Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command?

The Liaison Role

The Leader Role

The Figurehead Role

The Spokesman Role

9.Which of the following is part of the 14 principles of management identified by Henri Fayol?

Scalar chain

Innovation

Efficiency

Motivation

10.The people who work directly on a job or task and have no responsibility for overseeing the work of others are called:

First-line managers

Middle managers

Non managerial staff

Supervisors

11.Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role?

Negotiation

Monitor

Figurehead

Liaison

12.Hawthorne studies were a series of early experiments that focused on:

Behavior in the workplace

Ethics in the workplace

Group norms

Interpersonal dynamics

13.Power and authority that are concentrated at the upper levels of the organization as much as possible, is called:

Authority

Unity of command

Unity of direction

Centralization

14.Which of the following is a highly structured technique, designed to keep personal interactions at a minimum?

Clustering

Brainstorming

Nominal group technique

Group interview

15.Low level management has a complete authority to make decisions in case of:

Centralization

Decentralization

Scalar Chain

Order

16.If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its:

Social obligation

Social responsibility

Social responsiveness

Social expectation

17.The quantitative approach has contributed directly in the areas of:

Planning and control

Control and leading

Organizing and control

Planning and leading

18.For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment?

Competitor

Supplier

Special-interest group

Government agency

19.Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management function that defines goals and establishes strategies to achieve them is called:

Select correct option:

Planning

Organizing

Leading

Controlling

20.The idea that employees should also share the profit of organization was given by:

Select correct option:

Frederick Taylor

Robert Owen

Charles Babbage

W. Edwards Deming

21.Which of the following is an explicit statement that tells a manager what he or she can or cannot do?

Select correct option:

Procedure

Policy

Rule

Solution

22.Which of the following approaches to ethical decision-making focuses on the consequences of an action?

Select correct option:

Utilitarian approach

Universalism approach

Moral rights approach

Justice approach

23.Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor.

Select correct option:

Theory Y

Bureaucratic

Theory X

Administrative

24.All of the following are characteristics of total quality management EXCEPT: