refrigerator repair: ice & water switches

Overall rating

water only worked for one day. Repair man requested new door but was denied. Water is not working and is our only filtered water supply. I am NOT satisfied. Poor communication in setting up appointments also.

Hello there, I am so happy to see you have had a good experience with our technician. I apologize it came with some inconveniences. I know we will review this to work on it in the future. Thank you for your feedback and for choosing Sears! ^CS

Hello there, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS

SHS Social Care on February 12, 2018

Tech was great but parts were not!!!

Overall rating

My repair was made on the 6th and I had to ca back on the 8th for the same reason they came out on the 6th. My fridge was not.keepping my food cold nor my freezer freezing. It would work then shut down then reset itself. Next appointment is 2/13 . I have had nothing but problems since the purchase of this fridge in 1/15.

Terrible, costly service!! Did not fix our problem

Overall rating

I found out that the dryer which Sears installed & we purchased a hook-up kit forgas was not attached to our propane!! So the technician told us he was not liscenced to fix it so we would have to have our gas company do it which cost us around $200! He did not leave his name or a slip and was not able to fix washer either!! Is there a way to reimburse us or speak with a supervisor, all calls failed!

Hello Dawn, Thank you for bringing this to our attention. It is our main focus to see how we can improve. I will make sure to forward this to the proper channels to ensure it is changed for the future. ^CS

Thank you for taking the time to let us know about your recent service visit. We love to see that you had a great experience. We appreciate your business and look forward to assisting you in the future.