Product Overview

Width

20 inches

Depth

22 inches

Height

38 inches

Weight

0 lb

Theodore Alexander USA, Inc warrants its products against defects in materials and workmanship to the original (qualified dealer) purchaser for a period of one year from the date of the original purchase. For products which Theodore Alexander USA, Inc. finds to be defective, we will supply repair parts, replace, or provide an allowance for local repair at our option, for a period of one year from the date of the original purchase. Discontinued products purchased at discounted prices are purchased “as is,” and warranty claims will not be allowed unless otherwise specified on the acknowledgement. All warranties will expire one year after the date of discontinuation of any product.

It is Theodore Alexander USA, Inc.’s policy to be fair and reasonable when authorizing the disposition of defective merchandise. It should be noted that our products are made from wood and other natural materials and variation from piece to piece will occur. We strive to maintain a quality standard commensurate with the price of the products. It is the responsibility of the dealer to touch up, deluxe and possibly install replacement parts. We recommend that the merchandise be opened, inspected and deluxed before delivery to the customer.

Dealers should report all problems to their sales representative or their customer service representative. The sales representative will inspect the merchandise in question and make recommendations to the Claims Department for resolution. In no case can the sales representative authorize final disposition on his or her own authority.

Allowances authorized by the Claims Department are intended to cover local repair charges or help dispose of defective items. Allowances will not be given prior to the sales representative’s inspection and factory authorization, even if repairs have already been made.

No returns will be accepted without prior written authorization from our Claims Department. This authorization will include a specific carrier, which must be used for the return. Theodore Alexander USA, Inc. will not be responsible for freight charges from an unauthorized carrier. Merchandise must be properly cartooned and packaged for return or credit will not be given.

Theodore Alexander USA, Inc. will not give allowances for merchandise damaged by common carrier or by dealer’s own handling. In the case of concealed damage, the dealer must file a claim with the carrier within ten (10) days of receipt. Dealers should inspect merchandise promptly to avoid refusal of claims by their carrier.

No allowances will be given on merchandise that shows evidence of consumer abuse or use in a commercial application.

Claims for shortages must be made within five (5) days from receipt of shipment regardless of carrier method. Claims will not be honoured if bill of lading was signed without exception noted.

The dealer must make claims for any invoicing discrepancies within thirty (30) days of receipt of merchandise.

Changes to or cancellations of direct orders will not be accepted after it is acknowledged.

Changes to or cancellations of warehouse orders will be made at the company’s discretion if the request is made before the order is released to the warehouse for shipment.
411 Tomlinson Street High Point, NC 27260
336-885-5005(PH) 336-885-5260(F)

Free

In Home Standard Delivery

Your furniture in it's original packaging is delivered to the first dry, safe area in your home. You will need to place the items and dispose of all the packaging.*

*Minimum purchase $750 to qualify

$99

Room of Choice

Your furniture in it's original packaging is carefully delivered to any room in your home. You will need to dispose of all the packaging.

$199

White Glove Delivery

Prior to delivery we will un-box and inspect your new furniture. Our skilled delivery team will set up your new furniture in the room of your choice and remove all packaging.

Returns

Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping.

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5 Year Protection Plan

Some things in life are unavoidable no matter how careful you are.

Accidents happen, and so do the stains and damage that can occur from them. You can’t prevent accidents from happening, but you can be prepared for them when they do happen.

Why do you have insurance on your home, car, boat and other valuables? In case you ever have an accident that results in an expensive repair or having to replace the item. You pay a little now to avoid paying a lot later.

It’s peace of mind protection. It’s also a smart investment for your furniture too. When you buy new furniture you are making an investment, and just like your other investments or valuables, it makes sense to protect them.

All Accident Stains excluding accumulation - includes unknown stains

Burns

Rips

Tears

Punctures

Water or Beverage Marks or Rings

Accidental Scratches Penetrating the Top Coat Finish of Hard Surfaces

Accidental Dents, Gouges or Chipping of Hard Surfaces

Seam Seperation and Tufting

Peeling of the Finish of Solid Wood or Veneer Surfaces

Failure of Assembled Joints of Solid or Veneered Wood

Loss of Silvering on Mirrors

Breakage of Frames

Breakage of Springs

Mechanism of Sleeper or Recliners including heaters and vibrators

Breakage of Glass or Mirrors

Failure of Electrical Components

Lifting of Veneers

Checking, Cracking, Bubbling or Peeling of Wood Finish

The Reviews Are In...Sofas and Sectionals ReviewsAverage 8.5 from 1-10