BOTi Courses Overview – Emotional intelligence Training

Course Introduction

In a nutshell, the broad definition of emotional intelligence can be summed up as “the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behaviour” (Peter Salovey and John Mayer). The principles of emotional intelligence have been around since the early 20th Century, however, the term was first introduced in 1985 by Wayne Payne. This course will help you gain a better understanding of self-management and self-awareness in terms of your personal and professional life.

Course Outline

Key outcomes of this course include:

Component 1: Starting Out

Activities to break the ice

Housekeeping matters and administration

The parking area

program objectives

Component 2: Exactly What is Emotional Intelligence

Self management

Self regulation

Empathy

Self awareness

Self motivation

Component 3: 4 abilities in Emotional Intelligence

Understand emotional meanings

Utilize emotions to facilitate thinking

How to accurately perceive emotions

Manage emotions

Component 4: Verbal Communication abilities

Focused listening

Asking queries

Communicating with flexibility and authenticity

Component 5: Non-Verbal Communication abilities

The Signals You Send to Others

Body Language

It Is Not Exactly What You Say, It Is The Manner In Which You Say It

Component 6: Social Management as well as Responsibility

Benefits of Emotional Intelligence

Articulate your Emotions Utilizing Language.

Component 7: Tools to Regulate Your Emotions

observing the Other Side

Self Management as well as Self Awareness

Giving in Without Giving Up

Component 8: Gaining Control

Utilizing Coping Thoughts

Utilizing Relaxation Techniques

Bringing it All Together

Component 9: Business methods (I)

Understand Emotions as well as How to Manage Them in the Workplace

Role of Emotional Intelligence at Work

Disagreeing Constructively

Component 10: Business methods (II)

Optimism

Pessimism

The Balance Between Optimism & Pessimism

Component 11: Making an influence

Making A Powerful First Impression

Assessing a scenario

Being Zealous without Being Offensive

Component 12: Concluding

Wise Men’s words

Assessment of Parking Area

Key Learnings

Evaluations as well as Completion Of activity Plans

Who should attend

This course is suitable for those individuals who wish to gain an in-depth understanding of emotional intelligence.

Public Course Schedule and Costs

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About Us

We are a diverse and dynamic team of passionate training specialists who believe that self-betterment and additive education are transformative elements that can help people realise their full potential. We are in the constant pursuit of excellence and proud of our authentic BBEEE roots. We want to work with companies who share our vision. Learn More