cannot get more than 1280x800 resolution

cannot get more than 1280x800 resolution

I am using teamviwer 14 against a windows 2016 server. My server is screen resolution 3840x2160 but my teamviwer client will only go to 1280x800. which means that some windows go 'offscreen' making may tasks impossible. If i scale the teamviewer the window becomes too small.

Windows Remote desktop works fine but I need to be able to use teamviewer.

Re: cannot get more than 1280x800 resolution

I seem to remember there being some odd issues with resolution on VMs within VMware ESX/ESXi and that was related to video memory being assigned to the VM. Though that had nothing at all to do with TeamViewer, it's the first thing I check when i have limited resolution. Can you confirm you have at least 10mb of video memory assigned to the VM?

Is the issue with 1280x800 only with Teamviewer? I assume if you open the console on the VM using vCenter or VMWare Player (not sure what you have) you are getting a higher resolution?