Resort Information

Check-in time is after 3pm and Check-out time is by 11am. Request for late check-out is subject to room availability and charges will apply.

If you are unable to check-in personally, you may authorise someone to check-in on your behalf. The authorised person must be aged 18 and above, and produce the following upon check-in:
- Original NRIC/Passport
- Confirmation of Booking Form and;
- The member’s NTUC Card (if applicable) for verification purposes

Allocation of Rooms
Rooms are allocated based on availability.

Wi-Fi Access
Free Wi-Fi is available up to 2 devices per room. Alternatively, there are two terminals with internet access provided at the lobby for guests’ use at no charge. Usage duration is limited to 10mins.

For cancellation made 30 days or more prior to arrival date, full room rental will be refunded. However, an administration fee of $15 (including GST) is applicable.

$15 administration charge

For cancellation made within 15 to 29 days prior to arrival date

25% of the room rate will be charged

For cancellation made within 4 to 14 days prior to arrival date

50% of the room rate will be charged

For cancellation made within 3 days prior to arrival date

100% of the room rate will be charged

Promotion / Package Deal Cancellation Policy
Strictly NO refunds, amendments and cancellations are allowed after payment is made for promotional bookings.

Amendment of Bookings
Only applicable for bookings made under Standard Cancellation Policy. If you wish to make a change in the date and/or room type of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via email (reservations@dresort.com.sg) and charges may be incurred. The difference in rooms charges shall not be refunded.

Guests are only allowed to change the arrival date once and no cancellations/refunds will be allowed thereafter.

No Show / Early Check-Out
No refund shall be given for early check-out, or if guests fail to check-in on their stipulated date of arrival.

To ensure a pleasurable experience for all resort guests and to manage noise level, we request visitors to leave the resort’s premises by 11pm. Each room's maximum occupancy should be strictly adhered to. D’Resort reserves the right to escort any additional persons out.

Room type

Maximum occupancy

Park View, Mangrove Walk, and Beach Cove rooms

4 Adults OR 2 Adults + 2 Children

Rainforest

2 Adults

Rainforest Family

2 Adults + 2 Children

Beach Cove Duplex

4 Adults OR 2 Adults + 2 Children

Rainforest Suite and Rainforest Premier Suite

2 Adults

Housekeeping Services

Daily service will be provided. A fee of $15 is applicable for every additional housekeeping service request.

Activities in the Resort

For the consideration of all guests, no unauthorised fixtures, decoration or alteration is allowed to the resort property in or outside the room. Management reserves the right to charge the guests for repairs required from the damages.

The following are not allowed within the Resort:

- Organised Gambling

- Cooking

- Karaoke

- Smoking

- Loud music

- Pets (except for guide dogs)

- Personal portable BBQ pits

- Catering of food (except by D'Resort’s approved caterers) For more info, please contact our Corporate Sales Team at 65891666

- Unauthorized fixtures and decorations in the chalet

Smoking

Smoking is only permitted at designated areas in D'Resort. All D'Resort rooms have a non-smoking policy and $200 will be charged to your room for guest who violates this. Should the fire alarm be activated, an additional $500 will be imposed.

Security

Guests are advised to lock and latch all chalet doors and windows after midnight or each time they leave the chalet.

Damages to property

The Management reserves the right to charge guests for cost of replacement/repair of any loss /damaged items or excessively dirty rooms within the resort.

The Management also reserves the right to disallow any person whom it deems undesirable into the resort ground and shall not be liable for any damages arising therefrom.