Privacy Policy

Shipping and Delivery

Standard shipping is done with all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Freight Delivery. Please allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days.

Shipping and processing charges for all items is based on the item size and weight. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only.

Freight Delivery is only used for heavy and/or oversized shipments. These deliveries will be made Monday through Friday during business hours. Deliveries are scheduled in a 4-hour time window and a company representative will contact you by phone to arrange a delivery appointment.

Privacy & Security

This privacy policy is designed to provide a clear understanding that our customers will provide their personally identifiable information and that information is going to be used to identify, contact and locate the individual as required to fulfill the business between two parties. All personal information is given to us by the customers free will. We may use aggregated data to advertise and promote our business and do not sell or trade this private information to third parties.

Returns and Placement

Item returns must be made in-store and will be subject to a maximum of 15% restocking fee if purchase was made in the past 30 days. However, purchases made with a custom order may not be returned.

Ordering Help

Orders may be made on our website, however if help is needed or a large placement is to be made, feel free to call us at (703)550-7300, or send us an email at: info@potomacsteel.com

Payment, pricing, & Promotions

Our payment methods are as followed:

Credit cards: American Express, Discover, Visa, MasterCard, Diners Club, and JCB.
PayPal: New PayPal users should set up their account before starting registration.
Check or money order: Make checks or money orders payable to “Potomac Steel Inc.” Checks must be drawn on U.S. banks. Any checks drawn on non-U.S. banks will be returned.

For any questions with pricing or payments please give us a call at 703-550-7300, or send us an E-mail at info@potomacsteel.com

Opening Hour

Call Us Today

Potomac Steel is working hard to provide our customers with the same high level of service you have come to expect, despite the impact of COVID-19. We are doing what we can to limit any disruptions to how we service you, while still implementing appropriate safety precautions to limit the spread of Coronavirus.

For the safety of both customers and staff, we are asking that you work with us to exercise social distancing. For any current or future order inquiries, please call, email, or submit a quote request through our website, rather than visit a location in-person. Conditions in our shop has already taken precautions to limit direct customer contact. This includes restricting public access to the customer area, the warehouses or both.

All fabrications while you wait basis have been temporarily halted. We will do our best to remain available and provide you with any metal, any size, cut and ready fast!