Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the Miss April.

Featured

Suspicious Activity Reports on Elder Financial Exploitation

This study analyzes a rich, non-public data set to shed light on the volume and characteristics of elder financial abuse.

The
Bureau, along with its partners at the Federal Trade Commission, is pleased to
submit to Congress its annual report summarizing their 2018 activities to
administer the Fair Debt Collection Practices Act (“FDCPA”).

This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on Servicemember complaints.

In this issue of Supervisory Highlights,
we report examination findings in the areas of automobile loan servicing, deposits, mortgage servicing,
and remittances that were generally completed between June 2018 and November 2018.
The report does not impose any new or different legal requirements, and all
violations described in the report are based only on those specific facts and
circumstances noted during those examinations.As in past editions, this
report includes information about recent public enforcement actions that were a
result, at least in part, of our supervisory work.

This
Complaint Snapshot provides a high-level overview of trends in consumer
complaints and supplements the Consumer Response Annual Report with more recent
information about monthly changes in complaint volume and a spotlight on
mortgage.

This report provides data and analysis around the most common complaints submitted by servicemembers to the Bureau. This report also highlights emerging issues and continuing trends facing servicemembers in the financial marketplace.

The Bureau of Consumer
Financial Protection released the findings of its assessment of the 2013
Ability-to-Repay and Qualified Mortgage Rule. The report describes the Rule,
the market, and the Bureau’s findings on the Rule’s effectiveness in meeting
factors outlined in Dodd-Frank.

The Bureau of Consumer
Financial Protection released the findings of its assessment of the 2013 RESPA Mortgage
Servicing Rule. The report describes the Rule, the market, and the Bureau’s
findings on the Rule’s effectiveness in meeting factors outlined in Dodd-Frank.