FAQs

If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions, or can others in my household use the same account?

You will be able to log into all of your devices at home or work.

What is the cancellation & refund policy?

You may cancel your subscription at any time. For digital-only subscribers that cancel, we will stop charging your account the following billing cycle on the 20th of each month. Subscriptions that span 30 days or less (e.g. monthly subscriptions) and donations are non-refundable unless canceled within 24 hours of purchase. If you cancel a subscription that spans more than 30 days (e.g. annual subscriptions), you are entitled to a pro-rata refund for all unused months of your subscription.

How do I access my digital subscription account?

Look for the “Registration” section, enter your account number, name, email address, and create a password. This email address and password will also function as your log in to Heraldnet.

If you have already registered at the Heraldnet Self Service Center and are having trouble logging in to read Heraldnet please call our customer service team at 425.339.3200 or email us at customersvc@heraldnet.com