Trying to get Resolution Time

I'm trying to get the resolution time since the SLA in Service Desk is using + / - in the time. I just need the number of days spend on a ticket. I used the following formulas. but it did not give me any result. Am I missing anything?

To verify the syntax of your formula, you can look into your log gile (atlassian-jira.log) for errors.

To verify that the formula is entered in the appropriate location, replace is with: @@Formula: 1 and make sure that your field then displays "1".

Also make sure the Resolution Date field is correctly set on your JIRA issue.

Make sure the custom field is added to the View ISsue screen, and then look at the field value in the issue screen (the issue navigator is based on the Index, which will need to be rebuilt once your formula works).

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The second formula above works for me, as I am calculating the total time between a ticket Created and Resolved. However, it looks like it gets returned as an integer. Is there any any way to return as a decimal (for example, a ticket under 24 hours is all getting returned as "0" )

Thanks,Geoff

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