If your flight is affected by the suspension of 737 MAX aircraft operations, and you are travelling within the next 72 hours, call: 1-833-354-5963

We understand that things don’t always go as planned. The information on this page will help guide you as you request a refund for a refundable ticket or an Air Canada service that you paid for but did not receive.

If you've already travelled:

If you haven't travelled yet:

If you need to request a refund for a ticket and you haven’t travelled yet, it’s important to do so via your original point of purchase.

If you booked at aircanada.com, you can cancel your booking online. If you’re cancelling a fully refundable fare, this will automatically initiate your refund process.

If you booked directly with an Air Canada agent, or you're cancelling a booking for which an upgrade was confirmed, we ask that you please contact us directly.

If you booked through a travel agency, or another airline or website, you’ll need to go back to them to request your refund.

Whom should I contact to request a refund for a service that I purchased with Air Canada but did not receive?

If you purchase a travel option or service (e.g. Preferred Seat) but did not receive it, please contact Customer Relations.

I cancelled a non-refundable ticket. How can I use the credit towards the purchase of a new ticket?

If your ticket was cancelled prior to travel, contact us directly and we’ll be happy to book that next trip for you.

It’s important to remember that tickets are valid for one full year from the date they were originally issued, and are subject to the fare rules of the original ticket.

A note about our Economy Basic fare:

There’s good value in choosing our Economy Basic fare, but it’s important to know that it does not allow for flight changes or cancellations, and you will not receive a credit if you are not able to travel.

How long will it take for my refund to be processed?

If your payment was made using a credit card, you will receive a refund within 7 business days from the time Air Canada has received all the documentation required to handle your refund request (in accordance with 14 CFR Part 374).

Please note that in the event that your ticket is no longer valid and has not been used for travel, you will be entitled to a refund for taxes and fees, depending on your boarding. To obtain a refund for these amounts, you can use our Ticket Refund Application Form free of charge. You can also obtain a refund for these amounts by contacting us by mail or by any other means.

You will receive your refund within 30 days of your request.

Important:

Fares may be subject to penalties.
Refunds are credited back to the original method of payment. (Note: In the case of cash and Interac online payments, customers will receive a cheque in the mail.)
All refund assessments are based on Air Canada’s tariffs and policies as well as the terms and conditions of your purchase. Fare rules explain refundability of your purchase. Please read this information carefully.