The Phone Pro training was exceptional! The energy with which the training was delivered had a big impact as well...you were able to deliver the material with confidence ...

Middle Tennessee Electric Membership Corporation

Everyone has been raving about the training you delivered!...You truly made the learning process fun, which came as a welcome and wonderful surprise to all who attended!
Hea...

Musco Lighting

We are delighted with Phone Pro and will ask them to do further training for us, in the future, with no reservations.
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Mutual Assurance Administrators, Inc.

WOW! That is the one word that sums up the training that our staff received from the first encounter to the final training, I was certain the right choice had been ...

Newell Rubbermaid

New skills and ideas were introduced that could be put into immediate practice. Instead of concentrating on what we cannot do for our customer; we are learning to ...

NYSEG

We were all astounded to find that there were new things to learn and better ways to handle calls. The techniques you suggested made complete sense because you not ...

PartyLite

Our goal at PartyLite was to let our Customer Service reps know that they are important to us and we wanted to invest our time assisting them w/ the handling of ...

Philips Consumer Electronics Company

“Thank you again for your energy, professionalism and commitment to results. You really made this program a success. I have never had a three day return on my ...

Puget Sound Energy

We have seen positive results since implementing Phone Pro. Not only have our customer satisfaction ratings increased, I've also noticed a positive change in our ...

Republic Bank

Phone Pro taught me to listen, empathize, and sandwich the bad news between good news. I highly recommend Phone Pro to anyone who wants to be more effective when ...

Riverside Health System

A commendable training that has enhanced and improved the way phone calls are conducted on a day-to-day basis. My call center's abandonment rate has improved and ...

Roche Diagnostics

...I was pleased to see that Phone Pro was not and is not just a 'flavor of the month' program. Phone Pro skills have been an integral part of our training in the ...

Roche Diagnostics

Thank you for having such a marvelous program available for training. ... Additionally, grasping our unique telephone situations in such a short period of time really ...

Social Security Administration

Your presentation is professional, fun and provided with such clarity that call center representatives can begin practicing the new skills immediately.
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My team has been so excited with the training they received from you! We now look at every situation differently and ask, "How can we green it up?"
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The Limu Company

...Instead of scripting and dictating, Phone Pro allows agents to express themselves in their own personal styles. This give them more control over and comfort with ...

The Thompson Organization

We never thought we would find a Company or a Person that could bring so much more than just phone training to us.
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Hear how The Thompson Organization wor...

Travel-On

"The combination of a superior program, customized to our specific needs, and delivered by a top-notch trainer gave us exactly what we were looking for."
Read about the Travel-On experience with PhonePRO...

Uniform Code Council, Inc.

I appreciate the excellent training session that you presented to our team...it is evident from the feedback from our Customer Service Reps that it was a huge success.
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x-rite

"Our Customer Service department received Phone Pro training last week. On a scale of 1 to 10, our training was a 12."
A note from the x-rite Customer Success Manager...