I can't say thank you enough to everyone at Gameboomers who responded to my post. You won't believe that tech support at Phoenix on line - after - many emails - sent me a setup file to download, install and try. This file worked! When I clicked on the FBI office it loaded, and I could continue on with the game. This is still very baffling because I did nothing but install from a different site.

For now, I'm just happy to be able to complete the Episode 1; but it still doesn't answer the question as to why my game purchase through GameStop didn't work?????

Unless Phoenix created a tweaked version of the game especially for you, it sounds like the version you got from GameStop was defective -- either you got a bad download or your game was crippled with some sort of DRM trigger function that didn't recognize you had a valid retail version of the game and crashed on purpose.

I'm starting to think that something is a bit goofy with how Gamestop is distributing the game. I have talked to several people who got it from there and finished it no problem, but also several others who are having this specific issue. If you've had this problem of the game crashing when you try to go to the FBI Station after talking to Rose at the antique shop, please do shoot me an email at weldon@postudios dot com and I'll be more than happy to help get you up and running.