We truly want you to enjoy your gift voucher with us, so just follow the guidelines below:

– All urban day spa gift vouchers have a 6 month validity on them

– Redemptions of gift vouchers – can only reschedule it once – each situation is dealt with on an individual case by case scenario. If you have to reschedule a second time may we suggest you find someone else to take your place so that you don’t lose the gift voucher all together