I just signed up for DIGITS yesterday and so far it has failed to work on my iPhone. Here's the questions I have- Some are technical, some are features. Can the community help me out? Otherwise I am cancelling my DIGITS account (and the upgrade to ONE PLUS - i had ONE already). My use case is to have this be a separate work number to keep personal and work calls separate. I know all T-mobile numbers are now DIGITS, but the one I am referring to below is the new one I just added for WORK needs.

1. Technical- when someone calls my new DIGITS number, it shows up as an incoming call on my iPhone as a regular call. It does not tell me which number is being called. The staff at the T-Mobile store tried for nearly 90 minutes and they are stumped (one employee said he did remember reading iPhone users were having problems with DIGITS). This right here is enough to make me cancel DIGITS. I have to know if it's a work call or just a spam call.

2. I want to be able to put the DIGITS number on pause (or do not ring) during certain hours of the day-- but NOT my entire iphone. Other alternatives (Sideline, Grasshopper and Google Voice) will allow me to put time frame parameters (ie not business hours) so that the work calls do not ring at night, weekend or when vacation. If just one number cannot be silenced and I have make the entire phone DND (Do Not Disturb) this is a useless app for me.

3. The DIGITS number I am supposed to be using for my Work number is supposed to flash purple. Just like the technical issue in #1-- not only does it not tell me which line is ringing, there is no color differentiator.

4. Other similar apps (like Sideline) allow you to assign a different ringtone to the other phone line. DIGITS needs to do this.

I'm not here to be an angry customer, but I feel I was mislead on what DIGITS could provide me. If DIGITS is not the solution for me to use, that is fine, just tell me. And if it's not the right solution... can I buy a "real" second line that will work on my iPhone (ie, 2 numbers ringing 1 phone)? At the end of the day-- that's all I really want.

All replies

Welcome. Let me answer your queries one by one. Most of them are possible.

I believe you want something like this where Deb's LineLink Local is one of my Line's name. Go to DIGITS App -> Settings and then name your lines. Then allow the app to run in background like you do for every other app. Dont swipe it off. Now when someone calls to your DIGITS number you will be able to see the Line name you set.

2. Just again go to settings, choose the Line and deactivate the line by sliding the slider as long as you want. The time setup trhing is not there yet but I am requesting this as a FEATURE ENHANCEMENT to tmo_chris

3. You can also set the color of the line in Setting -> Lines

4. Different ringtone is not available right now but a feature request has already been made.

Let me know if you have any issues. Please tag me if you need further help.

Hi @debjitjdv Thank you for taking the time to respond. Unfortunately #1 is still not working. Not only is it not displaying like your example, it is also not recording the missed called within the DIGITS app. It's almost as if the DIGITS line was set up to FORWARD to my main mobile number, rather than ring separately. Very weird. I'm attaching screenshots of 1) that I've named the digits line, 2) that it rings my phone, but without the line name, and 3) that there are no missed calls showing (why I think it looks like it was set up to FORWARD rather than ring separately. Have you ever heard anything like this happening?

Susan, Please remove your screenshots. You have personal info in it like T-Mo iD and personal numbers. I get what you see. I know possibly what is happening but I am just curious about one thing: Why it shows CodeForce 360 / Accelerize 360? I believe that is suppressing the Line Name. Also can you check if the DIGITS app is running in background?

Please remove the company name from the office phone number contact or put it in line with contact name like "Susan CodeForce 360"

Then try to call from your company phone to DIGITS line starting with 7.

Please inform me what happens. Do you see the line name now?

I understand its a little diversion you may not want to take but as a community I am requesting you to do this to help us to root cause the problem. We need the proper symptom to be reported. Since it does not happen to my iPhone 6 or Galaxy S7 Edge I cant generate the screenshots or the symptoms.

ADDED: I should say, my phone rang and I had a call bubble at the top of the screen. It's not the screenshot yours showed of a regular iphone incomming call. But it rang there and not the entire phone like before.

I followed you. Can you follow me? Unless you follow me and I follow you I cannot send the whole setup screenshots from my iPhone to you. I dont want them to be posted online to all. Then you can match your setup with mine.

Ok. No problem. Happy to help. If you go to your inbox at the right top corner, you will see Inbox, there you will have Connection Updates. Please approve me following you. Then I shall send you all my screenshots as PM.

Sure I can help. I shall post a step by step procedure by tonight sometime in this thread. By that time please make sure you have

latest iOS update

latest version of iOS DIGITS app from App store possibly version 1.0.38

Your VIRTUAL numbers are properly associated with your T-MO ID that you want to use for DIGITS

You have atleast one contact named "Test Contact" (with some known numbers) saved via stock contact app. Please put "Test Contact" as contact name without associating any other info like company name etc etc

Make sure the contact number that you save under "Test Contact" is not saved under any name in the phone book.

If you folks have done the above mentioned steps, then you have completed the basic steps to do the test. Now make sure that DIGITS app is set up correctly

If you are currently logged into DIGITS app, log out and while logging out please uncheck the box to make sure all old DIGITS data are deleted. Don't worry the DIGITS app only deletes local data cache that it has downloaded from server. None of your contacts or messages or SIM lines from the device will be deleted.

Next uninstall DIGITS app. This will make sure no stale data from the previous installation is left behind

Install the latest version of DIGITS app from App Store. There is a major update that has been rolled out today to iOS and Android DIGITS update.

Login using your T-Mo ID. Before you login, make sure you have switched off your wifi and you are on LTE. If you are on LTE, DIGITS app should be able to verify your primary SIM card number automatically from network.

Now once verification is done, and when the available DIGITS are shown, activate atleast one of them by sliding the slider.

Once one of the DIGITS Virtual Line is activated, please press continue and then go to settings of the DIGITS app via pressing the gear icon.

Name the line and assign color to each line by selecting each line in settings. Pleas note that any naming you do in DIGITS app is local to device and may not get communicated to DIGITS server and at not reflect in your other connected devices. This is annoying but this is how it is as of now.

Now try to call from your "Test Contact" to one of your DIGITS Virtual Line. You should be able to see "Test Contact" calling via <Name_Of_the_Virtual_Line> like the following screenshotIn this creenshot, "Deb's LineLink Local" is the name of the line.

The key is your contacts should be saved in the format "First Name" and "Last Name". If there is any additional info like Company Name etc, that will override the line name since those additional info in contact are in system and has higher precedence which will overwrite the Line Name If you need to keep the company name etc, please make sure you make them inline with the First name and last name. Also another key is that you need to give DIGITS access permission to your Contacts and DIGITS app should be able to run in background. If you kill DIGITS app by swiping it up, then it wont be able to identify the DIGITS line to which the call is coming.

If you have done all the steps correctly, you should be able to see the Line name like the screenshot.

No. If you save your DIGITS number as the Test Contact, how can you call yourself from the same number? Any number in phonebook, say one of your friend's number, save it as a "Test Contact". I mentioned a particular format how to save it. And make sure you remove that number from your friend's name. In other words, say I am your friend and you have my number 987-654-3210 saved as DebuP. What I am asking is to save 987-654-3210 as "Test Contact" in the way I suggested in previous post and remove the number from DebuP. Does that make sense?

I have not found anyone at t-mobile to be amazing support. In 3 months I have had more trouble with t-mobile, especially digits, that I did in 15 years of cell phone use in total. The folks at the store can help when not overcrowded. However they do not give the information at signup that is needed to use the digits program. I had no idea there is an app. I am losing half my text messages since digits. Someone from t-mobile text me Thursday night to see if I had any problems with their service. Other than 2 days and 20 hours on the telephone and digits not working and text messages lost, all is peachy. She wanted me to spend more time talking to more tech people who know very little and I was too busy. She got annoyed and after that text from her, I discovered a very important text conversation with my doctor that same day was gone. As was the history of previous texts with him. Digits is a good idea but it does not work. Tech support people need training to do their job and t-moile doesn't yet get this. I don't know how to recover the missing texts or the part of the message with the doctor that is crucial and missing. I am about to call the store next and cancel. The old adage still prevails, you get what you pay for.