M&C Associates LLC Appoints New Director of Business Relationships

by Karen Ferraro

Wed, Apr 5th 2017

M&C Associates LLC, a premier provider of Contact Center, IVR, Speech and CTI solutions announced today that Leanora Gordon has joined the company as Director of Business Relationships. The goal is to further expand M&C's growing portfolio of regional and national relationships with strategic customers and Channel Business Partners. Leanora is a 13 year veteran of M&C. She has decided to re-join the organization, bringing a wealth of industry experience after spending two years at Genesys / Interactive Intelligence. With M&C's announcement of its partnership with Genesys in 2016, the addition of Leanora to the M&C team at this time is strategic, as the demand for OmniChannel Customer Experience (CX) and Contact Center Solutions increases.

Leanora knows how to build client relationships through advocacy, guidance and collaboration, while identifying solutions of value. In her new position, she will be instrumental in managing multiple business development initiatives, generating leads and building additional opportunities. Leanora comments, "I am excited to be having this new start with M&C, and look forward to working with the team to further develop their already substantial pipeline of opportunities with customers and business partners." She continues, "It will be my pleasure to be the voice of customers and business partners within M&C once again while meeting the mutual needs and goals of our channel partners."

"Leanora's extensive experience, ability to build relationships and reconnect almost immediately with our customers and channel partners makes her a key addition to the M&C family. "We are committed to her appointment and see this as a sign of our continuing growth over fifteen years and our commitment to partners, customers and potential clients," according to Lou Marianacci, CEO and President, M&C Associates LLC. "Please join me in saying, 'Welcome back Leanora!'"

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About M&C Associates LLC

M&C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to enterprises, government agencies, and service providers across the United States and Canada. With over 30 years of experience in IVR system and Contact Center deployments worldwide, we have a keen understanding of customer requirements and are proud of our successes in meeting and exceeding their expectations. We provide a full suite of services and solutions for the Genesys CX Platform, Avaya Voice Portal and Contact Center—AAEP, AACC, and MPS 500/1000, and legacy platforms Nortel Symposium and VPS. M&C offers business consulting services, program management, system design, application design and development, advanced speech design and implementation, CTI and web solutions integration. We assist clients with migration of existing applications to a new platform or a complete from the ground-up system redesign to take advantage of newer technologies. Please contact us with any questions about our company, products and services.