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Customer Service

Expect impeccable service

Clubmember Customer Service

Receive attentive, knowledgeable customer service. Our local representatives are ready to assist you and answer any questions you may have about your Diners Club card. You may use the contact us area below to reach a representative in your country of residence.

frequently asked questions

Applying for a Card

How do I apply for a Diners Club card?

To apply for a Diners Club card, please visit your local Diners Club website. You may also choose to contact customer service in your country of residence for additional information on applying for a card.

What documents are required to apply for a Diners Club card?

To learn more about the application process, or to apply for a Diners Club card, please visit your local Diners Club website. You may also choose to use the contact us area below to reach a representative in your country of residence.

Acceptance

My card has been declined. Who can I speak with about this?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Issuance Problems

How long will it take to receive my Diners Club card?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

How can I check on my Diners Club card delivery status?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Account Information

My name has changed. How can I update my Diners Club card?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local car provider. For further assistance, please visit your local Diners Club website or contact customer service in your country of residence.

How can I reset my Diners Club PIN?

Any questions related to your Diners Club PIN, as well as other account inquiries, can be answered by your local card provder. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

How can I reset my Diners Club password?

Any questions related to your Diners Club password, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

What will happen when my card expires?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Club Rewards

When do my rewards points expire?

Any questions related to your Diners Club rewards, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

I think my points were calculated wrong. What should I do?

Any questions related to your Diners Club rewards, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Airport Lounges

What do I need to access Diners Club airport lounges?

All you need is your Diners Club card to access any of the more than 800 Diners Club airport lounges around the world. After checking into your flight, proceed to the lounge entrance and show your Diners Club card, as well as your boarding pass/ID (if applicable). Exceptions may apply to any airport lounges managed by one of our local Diners Club card providers.

Please keep in mind that any guests traveling with you will be charged a fee for their lounge visit(s). Please be sure to visit our Diners Club lounges page for guest pricing and lounge amenities.

How can I find a Diners Club airport lounge?

Diners Club offers access to more than 800 airport lounges worldwide. Please visit our Diners Club lounges page for a complete list of available airport lounges in our program, as well as any applicable fees and each lounge’s amenities.

What are the fees for guests and children?

Each lounge sets its own fees and age limits. You may find applicable fees, age limits and amenities for specific lounges on our lounge locator or by using the contact us area below to reach a representative in your country of residence.

How can I provide feedback about a lounge experience?

Please contact your local card provider to provide feedback about a lounge experience. Call the customer service number listed on the back of your card or use the contact us area below to reach a representative in your country of residence for further assistance.

Why was I denied entry to an airport lounge?

Please contact your local card provider to discuss any airport lounge-related issues. Without logging a complaint through your provider, we are unfortunately unable to further investigate why your entry was denied. Please call the number listed on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence for further assistance.

I am searching for an airport lounge on the locator but I don't see the country I am looking for in the drop-down list. Why is this?

That means we do not have an airport lounge in this location. Please visit our Diners Club lounges page often as new airport lounges are added to the program frequently.

I visited an airport lounge and have left something behind. How can I contact Lost & Found?

If I add an additional cardholder to my account, can that cardholder use the card to access Diners Club airport lounges without paying a fee?

Yes. All Diners Club cardholders with valid card accounts will be granted access to any of our 800 airport lounges worldwide.

My card was charged an incorrect amount for my child's guest visit. What do I do?

If there was a discrepancy with the information that is provided on our Diners Club lounges page, please contact your local card provider to log a formal complaint. For further assistance, call the number on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence.

What should I do about unexplained charges or fees on my billing statement?

Airport lounge entry fees may vary. Please contact your local card provider for specifics on lounge entry fees or any additional charges that may apply by calling the number on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence.

Why is there no airport terminal listed on the airport lounge locator?

We try to provide the most detailed descriptions of our airport lounges. Sometimes this includes the terminal location. However, there are times when we are not able to provide as much detail as we would like. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Are there any limits on how many airport lounges I may visit in a year?

There is no annual limit on your airport lounge access please feel free to use any of the Diners Club airport lounges at your discretion.

Do I need to make reservations to visit the Diners Club airport lounges?

Ordinarily, reservations/confirmations are not required for Diners Clubmembers. The only requirement is that your Diners Club card account must be current and valid at the time that you want to access the lounge.

When is a Diners Club airport lounge coming to my city?

We also encourage you to download our Diners Club Travel Tools app for an on-the-go listing of our lounges and other helpful tools to use while traveling.

How can I find a Diners Club airport lounge while I’m traveling?

We recommend you download our Diners Club Travel Tools mobile app. The app includes an on-the-go listing of our airport lounges and many other helpful tools to use while traveling, such as a tip calculator, currency converter, and a listing of our unique offers in dining, travel, entertainment, shopping, spas and more.

Fraud Issues

I was charged for something I didn’t purchase. What should I do?

If you have found any fraudulent or unexplained charges, please contact your local card provider immediately to report this. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Lost/Stolen Card

What do I do if my card is lost or stolen?

If your card has been lost or stolen, please contact your local card provider immediately. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Canceling a Card

How can I cancel my Diners Club card?

Any questions related to cancelling your card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Business Customer Service

Enjoy customer service designed to help you meet your business needs. Our local representatives are here to help your organization and answer any questions you may have about our products and services. Contact the Diners Club HelpDesk at 1-800-951-0474 or send us an email at DCIHelpDesk@discover.com if you need personal assistance.
You may also use the contact us area below to reach a representative in your country of residence.

Frequently Asked Questions from Clubmembers

Applying for a Card

How do I apply for a Diners Club card?

To apply for a Diners Club card, please visit your local Diners Club website. You may also choose to contact customer service in your country of residence for additional information on applying for a card.

What documents are required to apply for a Diners Club card?

To learn more about the application process, or to apply for a Diners Club card, please visit your local Diners Club website. You may also choose to use the contact us area below to reach a representative in your country of residence.

How can I learn more about Commercial Payments solutions from Diners Club International?

Please visit your local Diners Club website. You may also choose to contact customer service in your country of residence for additional information on Diners Club solutions for businesses and corporations.

Why is my Global Vision report not displaying the data I requested?

How do I reset my Global Vision password?

Try using the self-reset option on the Global Vision home screen. If the problem persists, please call the Diners Club HelpDesk at 1-800-951-0474 or send us an email at dcihelpdesk@discover.com for further assistance.

How can I access Global Vision?

The Global Vision system is not working properly.

Try using the self-reset option on the Global Vision home screen. If the problem persists, please call the Diners Club HelpDesk at 1-800-951-0474 or send us an email at dcihelpdesk@discover.com for further assistance.

My Diners Club

Please contact your local card provider for any questions regarding My Diners Club. You may call the number listed on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence for further assistance.

Airport Lounges

What do I need to access Diners Club airport lounges?

All you need is your Diners Club card to access any of the more than 800 Diners Club airport lounges around the world. After checking into your flight, proceed to the lounge entrance and show your Diners Club card, as well as your boarding pass/ID (if applicable). Exceptions may apply to any airport lounges managed by one of our local Diners Club card providers.

Please keep in mind that any guests traveling with you will be charged a fee for their lounge visit(s). Please be sure to visit our Diners Club Lounges page for guest pricing and lounge amenities.

How can I find a Diners Club airport lounge?

Diners Club offers access to more than 800 airport lounges worldwide. Please visit our Diners Club Lounges page for a complete list of available airport lounges in our program, as well as any applicable fees and each lounge’s amenities.

What are the fees for guests and children?

Each lounge sets its own fees and age limits. You may find applicable fees, age limits and amenities for specific lounges on our lounge locator or by using the contact us area below to reach a representative in your country of residence.

How can I provide feedback about a lounge experience?

Please contact your local card provider to provide feedback about a lounge experience. Call the customer service number listed on the back of your card or use the contact us area below to reach a representative in your country of residence for further assistance.

Why was I denied entry to an airport lounge?

Please contact your local card provider to discuss any airport lounge-related issues. Without logging a complaint through your provider, we are unfortunately unable to further investigate why your entry was denied. Please call the number listed on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence for further assistance.

I am searching for an airport lounge on the locator but I don't see the country I am looking for in the drop-down list. Why is this?

That means we do not have an airport lounge in this location. Please visit our Diners Club Lounges page often as new airport lounges are added to the program frequently.

I visited an airport lounge and have left something behind. How can I contact Lost & Found?

If I add an additional cardholder to my account, can that cardholder use the card to access Diners Club airport lounges without paying a fee?

Yes. All Diners Club cardholders with valid card accounts will be granted access to any of our more than 800 airport lounges worldwide.

My card was charged an incorrect amount for my child's guest visit. What do I do?

If there was a discrepancy with the information that is provided on our Diners Club Lounges page, please contact your local card provider to log a formal complaint. For further assistance, call the number on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence.

What should I do about unexplained airport lounge charges or fees on my billing statement?

Airport lounge entry fees may vary. Please contact your local card provider for specifics on lounge entry fees or any additional charges that may apply by calling the number on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence.

Why is there no airport terminal listed on the airport lounge locator?

We try to provide the most detailed descriptions of our airport lounges. Sometimes this includes the terminal location. However, there are times when we are not able to provide as much detail as we would like. For further assistance, please call the number on the back of your Diners Club card or use the contact us area below to reach a representative in your country of residence.

Are there any limits on how many airport lounges I may visit in a year?

There is no limit on the frequency of your airport lounge visits annually—please feel free to use any of the Diners Club airport lounges at your discretion.

Acceptance

My card has been declined. Who can I speak with about this?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Issuance Problems

How long will it take to receive my Diners Club card?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

How can I check on my Diners Club card delivery status?

Any questions related to your Diners Club card, as well as any other account inquiries, can be answered by your local card provider. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Fraud Issues

I was charged for something I didn’t purchase. What should I do?

If you have found any fraudulent or unexplained charges, please contact your local card provider immediately to report this. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

Lost/Stolen Card

What do I do if my card is lost or stolen?

If your card has been lost or stolen, please contact your local card provider immediately. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

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Report a Lost or Stolen Card

If your card was lost or stolen card in , you may report it through our 24-hour service.