Quality of Service and Feedback

Additional information

Client Feedback about the Welfare Division

One of the Turku City Strategy’s principles is the citizen and client oriented approach which shows in the Welfare Division as flexibility, fast responses, clientship recognition, respecting the client, and as active developing of the operational environment.

You may give direct feedback about the services of Turku City Welfare Division through the eFeedback service on the internet. You can also give feedback via customer feedback forms which are available at the offices of the Welfare Division. All feedback is recorded into the eFeedback service.

The eFeedback service is available in Finnish, Swedish and English.

Through the eFeedback service you can send praise, criticism and new suggestions about all Welfare Division services. All feedback is answered according to the clients' wishes either by email or by phone. For information security reasons you should not include sensitive information such as identity numbers or bank account numbers in your feedback. Feedback given about the Welfare Division will not be published.

Via the eFeedback service you cannot

cancel a doctor’s, nurse’s or socal worker’s appointment

give feedback about the services of laboratories, x-ray, the regional joint emergency services or emergency care. Feedback about these services should be given to the feedback service of the Hospital District of Southwest Finland's federation of municipalities.

In matters related to invoices or payments please contact the contact person or number given on the invoice.