Preview Tool

Last Modified

Nov 24, 2016

Products (1)

Cisco TelePresence IX5000 Series

Known Affected Releases

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Description (partial)

Symptom:
A user switches into a multipoint conference, but an inactive speaker is shown.
Conditions:
This scenario can sometimes occur when the following conditions are present:
- A non-point-to-point meeting is hosted using TelePresence Server.
- One endpoint is a three-screen endpoint (for example, a TelePresence IX5000).
- A presentation is being shared, and that presentation covers one of the three main screens.
- A segment of conference participants is covered by the presentation.
- A participant in the segment that is hidden by the presentation speaks, which makes them the active speaker.
- Prior to speaking, the active speaker is minimized as an Active Presence thumbnail.
If all of the previous conditions apply, the three-screen system detects the audio of the active speaker and immediately switches the segment that was hidden to a display that is not covered by the presentation.
For a few seconds, the active speaker is still minimized as an Active Presence thumbnail. During the time it takes to maximize the active speaker on the display, it appears as if an inactive speaker was switched in. In reality, the active speaker is shown, but is minimized.