THERMS & CONDITIONS

The Event Organizer is: Teatr Małego Widza Agnieszka Czekierda; NIP 1230806948, REGON 015168363. The Event Organizer processes the Client’s personal data to the extent necessary to make Bookings and sell Tickets (to perform the agreement concluded with the Client) in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The Event Organizer is the data controller.

2. If the Spectator books a ticket by phone or via e-mail, the Spectator agrees for the Theatre to contact him or her using his or her e-mail address or phone number.

3. Bookings made by phone are only valid if you receive a confirmation e-mail from the Theatre.

Section 2

PAYING FOR TICKETS

1. You need to transfer the payment for tickets booked by phone or via e-mail to the Theatre’s bank account: 48 1140 2004 0000 3502 7880 6160within 3 days as of the date on which you received the confirmation e-mail (at the latest one day before the show date).

2. If you make a transfer, it needs to contain the following data: name and surname of the person who booked the tickets, date and title of the show and the number of tickets.

3. If you don’t pay for your booking on time, it will be automatically cancelled.

4. You can buy tickets ONLINE on our webpage www.teatrmalegowidza.wroclaw.pl by clicking on BUY TICKET next to the title of the show in WHAT’S ON tab. The payment is made via PayU (cards and bank transfers).

5. When the Theatre’s account is credited with the payment for tickets booked by phone or via e-mail, we will send you a final confirmation e-mail with your ticket.

6. Your ticket needs to be shown at the box office at least 15 minutes before the show starts.

7. Our box office at ul. Sudecka 96 opens an hour before every show.

8. If you want to cancel your booking, please inform the Theatre about it.

Section 3

VAT INVOICES/RECEIPTS

We issue invoices at Spectators’ express request, at the latest 7 days as of the date on which the payment for tickets was made. Invoice details (company name, full address, NIP number) and your reservation number should be sent via e-mail to: bilety@teatrmalegowidza.wroclaw.pl

Section 4

RETURNING TICKETS

1. Tickets can be returned at the latest two full business days before the show date.

2. In exceptional cases and upon giving prior notice to the Theatre, it’s possible to reschedule your tickets (you should call us or send us an e-mail with the new show date convenient for you at the latest an hour before the show for which you bought tickets starts and you should give your reservation number. If the show has already started, unused tickets become invalid).

3. We do not return the difference in the price of rescheduled tickets.

4. Tickets can be rescheduled up to 3 times within 3 months as of the date on which they were bought.

5. Rescheduled tickets can’t be returned.

6. If a show is cancelled due to an actor’s illness or another random event, your money will be refunded or you will be offered tickets for the next show.

7. Tickets can’t be returned if the spectator is late for the show.

Section 5

LATE ARRIVALS

We’re sorry but if a show has already started, we don’t let latecomers in.

Section 6

ADDITIONAL INFORMATION

1. Seats are not numbered.

2. Eating and drinking is strictly prohibited in the theatre hall.

3. 45 minutes before every show, we invite everybody to spend some time in our foyer, where we have created a small play area for our youngest guests.

4. There is a baby changing unit in one of the toilets (please ask our staff for more information).

5. Taking photos and filming during the show is strictly prohibited.

6. The responsibility for the safety of children participating in shows or playtime after shows and staying on the premises of the theatre rests solely with their carers or parents.

7. When you buy a ticket, you agree to be photographed and filmed by persons authorized by the theatre and agree for your image as a spectator to be used in the theatre’s promotional materials.

8. Buying a ticket represents you acceptance of these Terms and Conditions.

The privacy of our website users is of utmost importance to us. Below, you will find information about personal data collected when you visit our website.

We don’t sell or transfer these pieces of information to other entities.

Who is the data controller?

The data controller is Teatr Małego Widza Agnieszka Czekierda ul. Chełmska 50/11, 00-725 Warszawa, with its registered office at the following address: ul. Jezuicka 4, Warszawa. The data controller manages your personal data and decides how they’re going to be processed and stored.

What is the purpose and legal basis for processing your personal data?

Your personal data are processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The data will be used solely to process the purchase of tickets for shows at Teatr Małego Widza (and to process your potential complaint or return).

We process the following personal data:

- name and surname (obligatory)

- e-mail address (obligatory)

- address and account number (pursuant to electronic payment regulations of PayU S.A.)

- phone number (optional, we only use it to contact you in case of exceptional situations, such as show cancellations)

- invoice data (optional, only if you want to get a VAT purchase invoice when you buy tickets)

Your data can also be used for marketing purposes (newsletter) if you gave your consent for it when you were buying tickets or if you voluntarily subscribed to our mailing list.

All the above data are necessary for us to perform the agreement which you conclude with us when you buy tickets for our shows.

When you buy a ticket, you agree to be photographed and filmed by persons authorized by the theatre and agree for your image as a spectator to be used in the theatre’s promotional materials.

Your data will be stored to perform the ticket sales agreement and for marketing purposes after the agreement expires, but your data will not be stored for longer than 5 years since you provided them. Personal data provided voluntarily as you subscribe to our mailing list will be stored for an indefinite period of time until you ask us to remove them from the list.

Who has access to your data and who processes them?

Your data can be accessed by:
- the data controller and persons authorized by the data controller, e.g. the employees of the Spectator Service Department, who sign a personal data processing agreement.

You have the right to rectify or erase your personal data at any time if you believe that they are erroneous or used contrary to their purpose. You also have the right to limit the processing of your data, e.g. by unsubscribing from our newsletter.

All disputes and notifices concerning improper use of personal data are processed by Inspector General for Personal Data Protection (address: Generalny Inspektor Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warszawa). You can contact the Inspector if any dispute arises.

We guarantee that your personal data will not be used for purposes other than those listed above, they will not be at risk of being disclosed to third parties (which don’t take part in the processing of your order) and will not be used in a way which could result in any damage or legal consequences.

We guarantee that your personal data will be properly secured and protected against any risk of being lost or obtained by unauthorized persons.

Log files

Like most websites, we collect and use data from log files. Information from log files contains your IP number, the network name of your computer (host), your Internet provider (e.g. TP SA or Dialog), the browser you’re using (e.g. Internet Explorer or Mozilla Firefox), the time you spend on a webpage and the webpages you open while using our website.

Google Analytics statistics

Website traffic is monitored by Google Analytics statistics. The aim is to collect data concerning the way in which our webpages are used and their popularity. By using our website, you agree for your personal data to be analysed by Google Analytics for purposes indicated above.