Customers need to provide the device's IMEI code, which the hotline agents will check to find out if it was sold at an authorised retailer and is still covered under the warranty. If everything is in order, the agent will then suggest the most convenient Nokia Care Centre location for the customer to drop his device off for repair.

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"As part of the growth of our business in the Middle East, we have been investing in the care service and increasing its resources to better serve our consumers. The introduction of the Nokia Warranty Hotline is our most recent step to ensure our customers receive the best service we can offer," said Najib Abi-Abdallah, head of Care, Nokia, Lower Gulf.

"Providing a means for them to contact us directly not only allows us to be more in tune with their needs but also provides them with an enhanced sense of confidence when buying any Nokia product. The UAE is a leading market in the region and we are proud to implement this project in such a key place", he added.