Microsoft announced a new service update for Microsoft Dynamics CRM, coming in Q2, which will bring mobile access to the product, surely a long overdue feature for users.

Mobile access is becoming an increasingly important element to just about all web/software services. It's going to continue to be an important for services to stay competitive. That goes for CRM products. Just a couple weeks ago, for example, at MacWorld iWorld, Elements CRM announced an iPad version.

Microsoft says Dynamics CRM will be available for "virtually any device with a new cloud-based, cross-platform, native mobile client service for Windows Phone 7, iPad, iPhone, Android and BlackBerry mobile devices." That's access to complete functionality of the product, mind you.

Consumers are continuously expanding their usage of social media. As a matter of fact, businesses understand the need of integrating online social media to their customer relationship management (CRM) strategy for business to consumer (B2C) entities. However, the question with regards to the ease of using social CRM in business to business (B2B) connections recognizes a key concept.
Communities and businesses use social media to establish connections with current and potential customers just as the customer or...

I had an intriguing demonstration yesterday from social CRM vendor Nimble. Since "social CRM" could mean just about anything, it's important to explain what Nimble actually does: it combines traditional contact management with...

Salesforce has recently acquired Rypple, a cloud computing startup company that provides customers with cloud based HR solutions.
Rypple is a company that focuses on providing a more pleasant and more effective alternative to traditional...

Technology giant Oracle has recently purchased RightNow for a staggering 1.5 billion dollars.
RightNow Technologies is a leading provider of customer relationship management (CRM) software for large scale applications. They are...