Sometimes waiting in line is smart. Like, for instance in the security line at the airport. However, if you are waiting in line for a loan modification, you’re nuts. In the line ahead of you are hundreds of thousands of frustrated homeowners just like you. Instead, you’ve got to get “Out-of-Line” and up to the front of the line. That’s right. Take cuts!

In the current Loan Modification Frenzy, the “line” is too long. Hundreds of thousands are in the queue ahead of you with more than 50,000 added per week. The banks can’t staff and train and manage and retain nearly enough workers and the systems and procedures are overwhelmed as well. Add to that the fact that the banks are only begrudgingly cooperating with the effort – and you have a formula for frustration and failure.

Only 4% of us, at the front of the line are getting good modifications. so, let’s continue to figure-out just what theyare doing and copy it! In several recent articles I’ve described the way the winners construct their applications and follow-up on their files to leverage “File Inertia”. Let me now describe how they escalate problems when they occur.

1. Ask 5 Times The common problems are easy. For instance, if they misplaced your 4506-T Form, send them another one. If they request 3 months of bank statements instead of the usual 2send ‘em in. But, when you get information from the agent that is just wrong, and you can’t seem to get them to perceive it…That’s when you should Ask 5 Times. Call back and try another agent, 5 times. That’s right, it’s not worth it to try to prove your point and sometimes the agent is just not trained well enough to ever understand your question or concern. If you burn through 5 agents and can’t get the “right” answer, then ESCALATE.

Escalation means going up the chain of command. It means requesting that a manager or supervisor review the situation with you. Be sure to do this politely to minimize the snub to the agent but be firm. Simply say (to the 5th agent) “Please connect me to your supervisor, will you? This matter is ust too important to me to let this go. I want to hear it from a supervisor”. Sometimes the agent will obligeand other times the agent will argue with you. I believe that sometimes too, agents will ask their co-worker to pose as a manager for the call. It may happen that the manager will have to call you back. Don’t hold your breath. Occassionally you will get lucky and a well trained and well informed manager will get on the line and provide some real vaue.

Escalate Well Beyond means taking your problem beyond the Loss Mitigation Department to seek assistance and support from other departments, or from bank executives, regulatory agencies, politicians, trade associations and even the press. Don’t think that your situation is too small for any of these entities to care about or to take action on. The secret to getting their support is to request it in a manner that indicates that you 1) have used all the correct channels already, 2) understand their role and have appropriate expectations for what they can do on your behalf, 3) know exactly what you want them to do and by when and 4) that you are the sort of person who will escalate right past them if they do not respond.

These Escalations Well Beyond are incredibly effective. Recently one client was assisted by the CEO of Aurora Loan Servicing, another by a local Congressman’s plea to the OTS and a third by a U.S. Senator! Who’d a thunk it?

This housing crisis has hit so many of us that, generally speaking most people are sympathetic and willing to lend a had if they can. So, getting the assistance you need is really about having the nerve and the street-smarts to ask for it well.

Learn more details about effective problem escalation – and get examples of successes.? Visit Rockwood’s site about DIY Loan Modification at Home Loan Modification

This article is subject to a revocable license under a Creative Commons Attribution-No Derivative Works 3.0 Unported License, which means you may freely reprint it, in its entirety, provided you include the author's resource box along with LIVE VISIBLE links (without "nofollow" tags). We may revoke the license at any time with or without cause. You must also include the credit to UberArticles.com.

Comments are closed.

Disclaimer
Uber Articles and its partner sites cannot be held
responsible for either the content nor the originality
of any articles. If you believe the article has been
stolen from you without your permission, please contact
us and we will remove it immediately. If you have a
problem with the accuracy or otherwise of the content
of an article, please contact the author, not us! Also,
please remember that any opinions and ideas presented
in any of the articles are those of the author and
cannot be taken to represent the opinions of Uber
Articles. All articles are provided for informational
purposes only. None of them should be relied upon for
medical, psychological, financial, legal, or other
professional advice. If you need professional advice,
see a professional. We cannot be held responsible for
any use or misuse you make of the articles, nor can we
be held responsible for any claims for earnings, cures,
or other results that the article might make.

Featured Articles

Anyone who regularly reads newspapers, papers and goes online will have read several articles. These can be used in many different ways. Some articles are written purely for information purposes were others are used to market websites and goods. Understanding how to write a great article can be difficult even if you are a seasoned pro. So why not take a look at the 6 stages which will enable you to learn how to write a great article.