(The last Harry Potter movie has just come out. My local theater is doing a midnight double feature of the two parts to the last movie. I am the customer in this scenario.)

Me: “Hi, I’d like to buy a ticket to the Harry Potter Double Feature, please!”

Employee #1:*checks computer* “I’m sorry, but we’re all out.”

Me: “Really? Oh, no! There’s nothing you can do?”

Employee #1: “No. I’m sorry.”

(At this point, I’m doing my best not to cry. This was very important to me, because it was for my best friend’s birthday.)

Me: “All right. Could I use your phone? I need to tell my dad and don’t have a cellphone.”

Employee #1: “Sure.”

(I use the phone to tell my dad that I couldn’t get the tickets. While doing so, I start crying. During this time, the first worker is switching out with a second worker, who takes immediate notice of my tears.)

Employee #2: “What’s wrong?”

Me: “I was trying to buy a ticket to the Harry Potter Double Feature, but they’re all gone. It’s my best friend’s sixteenth birthday and we were going to go together, and I’m so sorry that I’m crying. I really shouldn’t get this emotional. I’m being ridiculous.”

Employee #1: “No, that’s okay. Here, let me help you. If you buy a ticket to the midnight showing, I’ll let you in to the Double Feature.”

Me: “Really?”

Employee #1: “Yes, really. I’ll be working that night, and it’ll be no problem.”

Me: “Thank you so much!”

(My best friend and I went to the Double Feature. I saw the employee again, and she let me in. I will never forget what she did for me!)