North Starr are seeking a Network Engineer to work for our prestigious MSP based in London\ City. They are an established yet growing organisation who provide telecom and cloud based solutions to a client base across a number of different sectors. This role provides the successful candidate a great opportunity to expand their technical knowledge within a customer facing role.

As a member of the Network Engineering team the role is to provide:

Quality 2nd/3rd line troubleshooting expertise taking ownership acting as the escalation for server and networking issues

Providing structure and direction to fault resolution to others in the team when required

Carry out routine preventative maintenance procedures for customer and core systems and network elements to ensure network health as set out in our policies and guidelines

Provide technical input and advice with planned works on the operational network, ensuring they are carried out in a controlled, timely manner with minimum service downtime and that all NOC resources are prepared and informed.

Liaising with customers on ongoing issues to clearly define steps for resolution

Liaise with internal teams and external partners to highlight and resolve operational issues and improve services