[at-l] Re: Warranty repairs

Hello everyone,
Jeff mentioned stories about repairs on the Trail. While I was hiking
part of the AT in '93, I bent my pack frame (Kelty Tioga) from repeatedly
setting it down too hard and falling on bog bridges. I called Kelty from
Bascom Lodge on Mt. Greylock. They told me that at my next town stop
they would have a new frame waiting for me at the post office. And sure
enough, it was there when I got into town. This was free of charge and
the person on the phone was very helpful. Mind you, I was willing to pay
for the new frame, even offered, but they said it was no problem. So
kudos to Kelty (for all you hard-core external folks out there).
FWIW,
Jason
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