Business

ActewAGL and TransACT part company?

I phoned Actew today to complain about a TransACT telemarketer getting access to my private, unlisted home phone number and details of my electricity billings from Actew for the purposes of trying to flog me a TransACT broadband plan.

I couldn’t get the Actew “privacy officer” as they have had a staff re-shuffle recently however I was told that “Actew and TransACT have severed their relationship”

I am aware that Actew had reduced its shareholding in TransACT after writing off over $80 million of ACT ratepayers money but things must be really bad now if this is true.

WOW, you actually got to talk to someone and they actually gave you an answer to something you asked without blackmarking you and turning off any of your services.

No, he got to talk to someone, who said “thats not our problem anymore, good luck”.
(Note: ‘good luck’ may or may not have been said, unlikely given their general attitude towards solving customers problems)

“Try” is the operative word but it can be seen why our water rates have to increase to underwrite the losses TransACT has (and apparently is still making) made.
Why doo ACT Territory owned corporations get involved in these ridiculous ventures? Who has accountability for these massive losses of ratepayers money?