How to Order

When you’re ready to order, simply call our toll free number 800-991-4999 (or 774-843-2936 outside the U.S.) to speak with our client service specialists. We’ll be happy to assist and answer any questions.

Please set up an account before placing an order. to set up an account complete all forms in the Form Center and return them to New England Cryogenic Center.

Here’s a helpful checklist of information you should have before you call:

Your name, address, and telephone number

Shipping address

Preferred shipping method

Donor number(s) in order of preference

Number of vials and preparation type (ICI, IUI, ART)

Date the vials need to arrive at your provider’s office or your home*

*Note: Physician approval is required for home delivery.

Payment information – New England Cryogenic Center accepts most major credit cards including Visa, MasterCard, American Express and Discover. You may also arrange to pay by check, money order, cash.

If you are planning to store sperm with New England Cryogenic Center for use at a later date, you will need to submit a signed banking agreement in addition to setting up an account.