Teachers Federal Credit Union Reviews & Info

Teachers Federal Credit Union is a Federal Credit Union with 43 branches, assets of $4,465,109,275 that is headquartered in Smithtown, NY. Founded in 1952, TFCU is a not-for-profit, member-owned financial institution which exists to serve its members. We will provide them with exceptional value and service by hiring action-oriented people who share our passion for business and our goal of exceptional member service. We will ensure our success by improving continuously, never being satisfied with the status quo and never slowing down.

Worst customer service, i had this experience a few month ago and i got the chance to write today. I go to Selden branch and i had an issue with the teller who got me the supervisor her name is Jennifer. She is very rude and doesn’t know anything I wish they have suggestion box on their website i would suggest for them to fire this nasty woman.

I wish I could rate this bank a negative 10 stars!!!!!!!!!!!!!!!!!!!! Customer service is the worst, they continually charge overdraft fees for items that you have the money for instead of drafting the fees as promised when opening the account. On numerous occasions I had ample funds in the checking and savings and the bank would wait sometimes up to three weeks to process a payment that i had made to another company and hit me with an overdraft fee the day before payday instead of drafting from my savings and when i called to request my money back a manager used a racial slur with me (the N word) out of all the days in my life I have never been talked to this way. I will be filing a complaint with the BBB and the account will stay in the negative for all im concerned!…show more

Though I like this credit union quite a bit, the customer service for their credit card is atrocious. To submit fraud complaints, they must mail you a form to complete. I had my card stolen and used within the hour. They would take no information about fraudulent use on the phone. They will not accept fraud complaints from anyone other than cardholder, even if from joint cardholder. Their online rewards claim makes you create whole new login each time you visit. Online chat help is worse than unhelpful, but snarky. I contacted them to ask who the CEO was, and they said they couldn't tell me. When I found out and wrote him, my complaint about service was fobbed off on an underling, who sent me a stock note telling everything was fine. I am closing my credit card account with them.…show more

TFCU is the worst leasing agency I have ever dealt with. I made early payments only to have them tell me I am past due. When questioned they said they are not set up to accept early payments and the payments will get lost. After my car was totalled and insurance paid them and gap insurance was applied they continued to tell me I owed additional funds after I supposedly was given the final payment amount due. Never deal with TFCU - THE WORST EVER.…show more

Online banking is terrible. Constantly . I have multiple accounts and at one point couldn't tell one from the other. Business lending is a joke. I have a had to open a "business"Credit card when the couldn't link my personal to my business account. Which took over a year to figure out. The business credit card has a $1000 limit which is useless. Can't get a small business loan without two years of returns. Can't even secure a loan with your own money to establish credit. Recently wanted to put a stop on a lost check and they took it upon themselves to determine it wasn't lost. After my first car loan and current mortgage I'll be looking for a new bank.…show more

Customer service is atrocious. I am so mad my car lease set me up with this company. Received a letter with instructions on how set up automatic payments, but when you go to their site it crashes every time you get to the set-up screen. Tried calling and was told to send an online form via email. Turns out they told me the wrong email address so I was screwed another month. Had to go to a BETHPAGE Credit Union because this company is too shitty to handle its own business. This is the third month of my car lease and I am still unable to set up online banking or automatic payments with this shit company. About to make another trip to Bethpage bank tonight so send another physical check because they cannot get their act together. Horrible experience overall.…show more

I got one of their Visa Gift Cards from a relative and it was a pain to activate, the site is not user friendly, and can only be used at certain locations. Do NOT purchase this card for someone. There is a $4 fee which is throwing money out the window. And the person getting the card will be frustrated.

I've been with this credit union since a teenager & at 27 I can easily say they are the most understanding company I have ever had the pleasure of handling my money. No monthly fees & a litany of interest options that can accommodate the most affluent individuals as well starving college kids. And you only have to keep $1 in your savings account for it to remain active! It's a much more appealing option than a bank that sometimes require as much as $500 a month just to avoid fees. People should understand that while banks are worried about appeasing their stock holders, credit unions are solely invested in the communities they represent.…show more

I have had an account with them since the summer of 2012 since they were the only credit union or bank located on my campus. When I stepped in, they were all friendly and treated me well. It gave off a charming and comfortable vibe, which made it feel like everyone there was meant to be your friend. Making my account took no time at all and the worker was making delightful small talk the entire time, wishing me well in college and making me feel comfortable. They have made a customer for life out of me because I have never had any problems with them.…show more

I was in college in long island NY where this union is located. They had a representative office in our campus as well as an ATM machine. I opened an account with them and after a couple of tries they agreed to offer me a low interest credit card to help build my credit. I was receiving my allowance from my family overseas and the fees associated with these transaction are very low with them. Eventually I ended up opening up a savings accounts with them with good interest rate. Now they are my primary saving account.…show more

When i needed to find a checking account and needed it fast TFCU was there for me. They hooked me up in less than a day and had great customer service. The free checking account is a plus on top of their amazing banking services. I wish more banks were like TFCU. My only gripe is the $1.25 non bank atm fee, that thing is so annoying especially when you take cash out 2-3 times a week!…show more

Teachers Federal Credit Union Free Checking Account is the best credit union hands down, bar none. I feel so at home with them compared to my last credit union. My last credit union constantly charged me fees and late fees and what not and it was so frustrating to have to constantly monitor my checking account because of that. With Teachers Federal Credit Union Free Checking Account, I dont have to monitor it and they give me constant alerts on things that are happening with my account. I am going to recommend everyone I know to Teachers Federal Credit Union Free Checking Account!…show more

I recently signed up with the Teacher’s Federal Credit Union and I love it so far. The application process was seamless and the bank attendant that helped me through the process actually seemed like they cared. One of the things that I appreciate most about the Teacher’s Federal Credit Union is the fact that you don’t need a minimum for a checking’s or saving’s account. The only difficulty with this bank is the availability when leaving Long Island. I’ve had this account for a month so far and I plan on sticking with it for at least a few years.…show more

I have had an account at Teacher's Federal Credit union for about 6 years now. The bank I was at before would not allow me to open a savings account unless I had a minimum of $5,000 to open it- AND I had to maintain that! That's hard for a young person! I have two checking accounts and two savings accounts at TFCU. There is no minimum for how much you need to have in there. I never have any issues when I make deposits or withdrawals there. The customer service is always great. People there are very friendly.

There are only TWO things I don't care for. Number one- The drive-thru lines are very long most of the time. I know it's not really the banks fault, but perhaps they could put an additional person at the window to move things along more quickly. Also- they DO charge overdraft fees, even if you're covered with your savings account and their returned check fees are pretty big as well.

I left one of those banks that took a bail out and moved to Teacher's Federal. At first I was afraid that it wouldn't have the same services, but I've had not problems at all handling all of the normal stuff I used to do at the other bank that was killing me with fees. I have no regrets at all for changing to a credit union and would tell every one who asks that they should switch to a local credit union and leave those wall street jerks to their own mess.…show more

Prior to moving to Long Island, NY, I had never heard of TFCU (Teachers Federal Credit Union). However, everyone at the workplace recommended using this credit union, since at the time, I had no car to access my other banks. Upon signing up for the 5-year CD, the financial planner told me that they had a promotion going on for 1.85% APY (I do not know how much it is now). He even broke the numbers down for me and helped me sign up. The best part of everything was that I did not have the leave the building as we have a TFCU branch on the first floor of our workplace. He also tried to get me to sign up for a Traditional IRA and when I told him I did not have the time to manage any mutual funds, he said the bank takes care of it and told me how they would invest. Though this whole application process took about 2 hours, I left feeling more well-versed in investments and confidence in TFCU. If you do not have a credit union and want excellent service, then TFCU is for you.…show more

I have been banking with TFCU for almost three years now (since July 2010). I enrolled in several of their products including Certificates of Deposit, Savings, Checking and two Auto loans. Being a platinum member has also allowed me to take advantage of services which include free Visa gift cards and free money orders. I have also used their notary service on several occasions for important documents. Never had a problem and customer service at the branch took care of me within minutes. They also have a drive through service. The only downside to the drive through is that certain transaction types and amounts are not allowed and you have to present yourself in the branch. Overall great value. I would recommend banking with TFCU.…show more

I enrolled back into school to finish my Bachelor's Degree and received a Federal Stafford Loan at Stony Brook University. They had a branch of Teachers Federal Credit Union on campus and I opened up an account there to deposit my student loan check. The application process was simple and went smoothly. Everyone who I dealt with at the branch was courteous and friendly and they helped me set up an account so I could access my loan money. It was very convenient for me with the branch being right on campus and the rates were very competitive compared to the other bank I use. I definitely recommend them.…show more

I have had an account at TFCU for about 15 years, and am happy with their service and branch network on Long Island. Tellers and desk personnel have always been friendly and helpful, even letting me know that one of my accounts had fallen below the minimum needed to earn interest. The only time I was not effectively helped when I came in with a question was when I asked about Health Savings Accounts for use with high deductible health plans. It turned out that no one else had ever come in with a desire to open an HSA, so the staff did not have experience with the details. But that is a very small issue. TFCU provides a much better banking value than the large commercial banks, which are happy to mislead and not inform customers of important information.…show more

I loved this credit union. They offer a lot of different services. They have secured credit cards to help people with no credit or bad credit. They were always helpful and I was able to use most of them. They offered more free services than any banks did. I had a CD and it was overdue so I couldn't take the money out of it. I was lucky and was still in the grace period so there were no problems. This credit union is a family place. My mom uses it and I started using it as soon as I was old enough. I know a lot of people that bank here and have never heard any complaints.…show more

This card is a new one for me but is already showing some fantastic benefits. Other than the unrivaled assurances of protection from unauthorized use and purchase protection, this card has low rates, low maximum late fee, huge grace period and so much more. One benefit that I wasn’t even expecting was this card came with something called “Passport Unlimited” membership. Every now and then I’ll be shopping or eating out and the teller will see it and without any effort on my part I’ll get a discount off the entire bill. Sometimes it’s as high as 20%. Apparently certain stores and restaurants are members of the program so when we come together I get a discount. Works for me!…show more

I've had a secure Visa credit card with these guys for at least three years. It has been a real life saver and has helped me to rebuild my credit. I've been able to rent a car while on vacation something you don't want to do with your debit card. Yes, the interest rate is a little high at 13% (the last I checked) but it's your $500 you secured your card with, it gives you an incentive to pay it off quickly when you're paying interest on your own money. In my opinion in these bad economic times the only credit card you should have should be a secure one.…show more

I have been banking with Teachers Federal Credit Union for about three years now. Most of the services they offer are great, the employees are always helpful, nice and straight forward at the teller counter. I would recommend banking with Teachers Federal Credit Union. Their interest rates are great, also automatic payment has always been on time. I have overdrawn my account recently and they waived my fee because it was the first time it had every happened. I have used their savings and car loan services and both have been outstanding for me, and I hope they do the same for all their customers.…show more

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