How to Access Crash Logs and Database Files (iOS)

I'm having problems with an application crashing on my
device. How can I send you the crash reports to help you fix the
problem?

To access the crash reports on your device, you'll first have to
force quit out of Twitterrific and then connect and sync the device
with iTunes. Once that's completed, you can access the crash
reports by following these steps.

From the Finder, hold down the option key while opening the Go
menu from the menu bar. You should see Library as an item in this
menu. Select it to open your Library folder.

From the Library folder, go to Logs -> Crash Reporter ->
MobileDevice. If an application crashed on your device, you should
see a crash report for the application in this folder.

You'll see both a .crash and a .plist file for the application
that crashed. You can archive these files by selecting them all,
right-clicking on the selection, and selecting Compress from the
menu. You can send this archive to us by attaching it to an email
to support@iconfactory.com.

I'm having crashing issues and you've asked me to send
you my database files. How do I go about doing that?

What we'll need from you are your database files from before and
after you clear Twitterrific's cache. To get these, first force
quit Twitterrific. Then back up your device to your computer in
iTunes, making sure that encryption is disabled. Once you back up
your device, you can use an application called iPhone Backup
Extractor (http://www.supercrazyawesome.com)
to extract the application's backed-up data.

You'll need to look in iPhone Backup Extractor's list of
applications for "com.iconfactory.Blackbird" in your latest backup.
This should extract all the information we need, if you extract the
information from backups from before and after clearing the
cache.

After you've saved the pre-cache cleared information, clear the
cache in T5 from the accounts screen by tapping and holding on your
account picture and then tapping the red X button that shows up
next to it. Select "Clear Cache" and then refresh your
timeline.

After this, you can download the data from the app again, just
like before. Then label appropriately and archive these two files
and send them to us with a description of your problem at support@iconfactory.com. Don't
worry about us keeping your data, we'll use these files purely for
diagnostic purposes and then get rid of them.