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Telephone System Update

We apologise again for any inconvenience you have experienced while we resolve the problems with our telephone system.

The procurement of our new system, in conjunction with all of the other GP practices in York, has taken longer than expected. This is due to delays with both BT and the Health & Social Care Information Centre, the body that authorises projects like this.

We have been advised that the first practice is due to go live by the end of February, and that all practices should be live within 8 weeks of this.

As such, we hope that by May we will have a new phone system, with improved automated options, better call response times, and improved reliability.