Invensis Learning's ITIL Intermediate Continual Service Improvement Training Course in Brasilia is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL CSI Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL CSI Certification Course in Brasilia is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.

The main takeaways from this ITIL CSI Certification course in Brasilia are that you demonstrate a comprehensive understanding of the management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle. Participants will receive course completion certificate.

We deliver ITIL CSI Training in Brasilia through classroom and live online virtual modes. Enroll now and gain this ITIL CSI certification in Brasilia today.

ITIL CSI Certification Course Syllabus

This module focuses on the purpose, objectives and scope of CSI, contest of Service Transition in ITIL service lifecycle, approach to CSI, business question that a CSI initiative is warranted, and context of CSI in ITIL Service Lifecycle, inputs and outputs to CSI.

In this chapter participants will learn about how success of CSI depends on change within an organization, clear and unambiguous ownership and accountability, CSI register supporting the application of CSI, knowledge management, Deming Cycle’s importance, how CSI can be used to ensure good governance.

In this module participants will learn about when to use assessments and what to assess, how gap analysis can provide insight into the areas that have room for improvement, benchmarking, service measurement, metrics, ROI, service reporting, and more.

This chapter focuses on the roles of service owner, process owner, process manager, process practitioner, CSI manager, nature of activities and the skills required for the seven step improvement process, comparing the CSI manager role with other relevant roles, how RACI can be used to define roles and responsibilities.

In this chapter participants will learn about critical considerations and where to start, the role of governance to CSI, the effect of organizational change for CSI, and a communication strategy and plan.

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About Brasilia

Brasilia is the capital and the fourth most populous city in Brazil. The city is situated in the central part of Brazil, atop the Brazilian Highlands. Brasilia houses the seat of the Brazilian government and is an important political and economic center in Brazil. The city has the highest GDP per capita among the Major Latin American cities. The economy of Brasilia is largely dependent on banking, construction, software development, public administration, finance, media, telecommunications and tourism. Some of the largest employers in Brasilia include Banco do Brazil, BB Seguridade, Brazil Telecom, Itaipu, Correios, Camargo Correa, EBX Group and Caixa Economica Federal.

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