TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

2.05Rooms

1.05Service

4.05SleepQuality

1.05Value

3.05

“Terrible mangement”

Apr 20, 2013Robert-andrew W, Conyers

This hotel hv no responsibility for overbooked the customer,even cancelled the customer reservation without any notice.The hotel mangement even dont take any responsibity forhelp customer when they overbooked customer.For working in travel industry for over 30years myself.This is the first time my had met this kind terrible service.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,I apologize for your inconvenience as we did in fact sell out. I also upon your return, gave you one free night and an additional discount on the rest of your stay and upgraded you to a balcony suite.I know sometimes we can get a bit busy, but wanted to remind you that you did accept and utilized the above concessions as we extend our apologies for the matter.We hope you give us another chance to host your stay.At your service,Dionne FordGeneral Manager
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