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Geoffrey Tumlin is a communication expert and an organizational consultant. He’s the founder and CEO of Mouthpeace Consulting, a communication consulting firm, and the president of On-Demand Leadership, an organizational development company. He’s a West Point graduate who also holds a PhD in communication from the University of Texas at Austin.

The digital communication revolution of the last two decades has given us more ways than ever to connect with each other. The paradox is that these new capabilities have combined with our innate love of communicating and have led to hypercommunication: our inboxes overflow, our phones incessantly vibrate with text messages, and it’s difficult to keep up with the ceaseless conversations on social media. To cope with our increased communication loads, we’re sending more messages than ever, but we’re spending less time on each message. Our hypercommunicating environment doesn’t lead to productive and meaningful connections; it leads to rushed, distracted, and error-prone interactions. The ability to communicate with anyone, anywhere, at any time should have ushered in the golden age of communication. Unfortunately, it has all too often scattered our attention, strained our relationships, and degraded our interactions. Our challenge is to turn that around so that the most powerful communication devices in human history don’t come between us; they bring us closer together instead.

3 Guiding Communication Habits In the Digital Age

Let’s focus on the three guiding habits you say are critical in the digital age. Tell us more about each one of these habits and how to put them into practice.

It’s important to remember that these are guiding habits, not rigid orders. If you adopt these three behaviors, and if you incorporate them into your interactions, your communication will steadily improve. These three guiding habits will be like a tide that rises to lift all of your relationships.

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Listen like every sentence matters; talk like every word counts. –Geoffrey Tumlin