Zinier Expands AI-Driven Platform to Bring the Highest Levels of Automation to the Field Service Industry

2 weeks ago

Zinier’s Intelligent Service Automation and Control (ISAC) Uses
Machine Learning to Help Field Service Organizations Optimize their
Operations and Scale More Efficiently

SAN FRANCISCO–(BUSINESS WIRE)–Zinier,
a leading provider of intelligent field service automation, today
introduced Intelligent Service Automation and Control (ISAC), an
AI-driven platform enabling field service organizations to operate more
efficiently. Through its machine learning and analytics capabilities,
ISAC helps organizations optimize every aspect of their field service
operations, resulting in the highest levels of automation-driven
outcomes.

As the volume and complexity of field service requests continue to rise,
field service organizations are looking for ways to drive efficiency and
lay the groundwork for continued growth. At the same time, technology
trends such as 5G in telecom and a sharp increase in the number of
IoT-connected devices are creating a flood of new data streams, forcing
organizations to move away from manual methods of collecting, analyzing,
and acting on data.

Zinier’s ISAC platform uses machine learning to analyze data and provide
real-time insights, driving productivity and enabling customers to
inject automation into every step of the service delivery chain. By
comparing a constant flow of field data against historical trends, ISAC
is able to recommend the best course of action at any given time. And
with a flexible, open architecture, customers can easily apply AI to
specific use cases, whether it’s scanning a closeout package for
anomalies or recommending a stock transfer by predicting parts required
for a work order and an individual technician’s parts on-hand.

“After reviewing a number of solutions, we determined that Zinier was
the only one that met all our requirements for flexibility and
end-to-end automation,” said Luis Miguel Diaz Ortiz, Head of Telecom &
Technology, Mexico at NCR Corporation. “ISAC’s AI and automation
capabilities will help us manage infrastructure and work more
proactively. We consider it a terrific investment in providing better
service.”

With ISAC as the foundation, field service organizations can easily
build AI solutions for the use cases most important to them. All they
need to do is determine the scope, criteria, and threshold for AI
recommendations, and ISAC will take it from there.

“Most companies are looking for ways to drive automation and turn data
into actionable insights, but execution remains a challenge,” said Arka
Dhar, co-founder and CEO of Zinier. “With ISAC, we’re helping our
customers fully embrace automation by giving them a highly configurable
tool that can be applied to their specific needs, driving efficiency and
providing recommendations based on real-time data and user feedback.”

Key features/benefits of ISAC include:

Flexible, Configurable Platform: Unlike legacy solutions that
can take months to update, ISAC was designed with flexibility and
scalability in mind. Instead of being limited to a few use cases,
customers can easily configure the features to apply AI to their
operations by defining criteria and letting ISAC evaluate data
accordingly.

Real-Time AI Recommendations: ISAC is constantly running in the
background, observing user actions and providing recommendations. In
some cases, ISAC will immediately implement a recommendation once it
has been accepted by the user. In other cases, it will suggest a
course of action for a back-office coordinator or field technician.

Seamless Integrations: Organizations can easily connect all of
their critical systems using Zinier’s set of APIs and integrations,
ensuring that all relevant information is factored into each
recommendation and insight.

Zinier is an intelligent field service automation platform that helps
organizations work smarter, faster, and more efficiently. Zinier’s
end-to-end solution, Field Service Elements, is powered by ISAC and uses
artificial intelligence, proactive insights, and an intuitive,
all-in-one mobile experience to supercharge every aspect of an
organization’s field service operations, from the back office all the
way to the field. Zinier has international offices in Silicon Valley,
Mexico City, Singapore, and Bengaluru. To learn more, visit www.zinier.com.