FAQ

Is it neecesary to create an account?

No, it is not necessary to create an account, you may browse and place orders under guest status. However, we recommend that you do create an account so that you will have access to quicker checkout, past orders, wish list, tracking updates, etc.

How do I create an account?

Click the "Create an Account" link located at the top of the page and from there you will be instructed on how to register as a new customer. You may also set up a new account when checking out

What happens if I forgot my password?

Click the "Sign In" tab located at the top of the page and select "Forgot my Password" link. A new password will be emailed to your email address on file. Core Karting does not have access to your personal password.

How will you ship my order?

Do you ship to my country?

Currently, we only ship to addresses located within the continental United States.

Can I ship my order to an APO or PO Box?

No, we can only ship to a physical residential or commercial address.

Can I ship an order to an address other than mine?

Yes, during checkout, you may enter a new shipping address. This address will remain in your address book for future reference.

How will I know when my order has shipped?

At shipment, you will receive a UPS email notification that contains your tracking number and delivery date. You may also track your package from your account.

Am I required to pay sales tax?

Core Karting will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas.

What type of payments do you accept?

If ordering via our website, we offer online processing of Visa, MasterCard, Discover, and American Express. We also accept PayPal and Google Checkout for payment. PayPal processes Visa, MasterCard, Discover, American Express, debit and checking accounts as well as established PayPal accounts.

How do I use a coupon?

Can I return an item?

Core Karting guarantees all new CRG and SRS products. Defective products can be returned within 30 days of shipment for exchange of other products of equal or greater value. We cannot except returns on used products. You must contact us with a list of the items that you are returning and the reason for return. Non-damaged merchandise returned to us must be in the same condition as when it was sent. All return shipping charges will be at your expense. We do not refund original shipping charges.

Can I use product photos from your website for my website or other purpose?

Please do not. All photos on our site are copyrighted. We work hard taking photos of new products and promoting our products, if other websites just lift our copyrighted material it doesn't give us much motivation to take new photos. We kindly ask that you take your own photos!

Where is Core Karting located?

4000 Haslet Roanoke RoadSuite #22Roanoke, TX 76262

Can I visit Core Karting?

The shop is open Monday through Friday, 9 am to 5 pm. We're normally supporting a race on the weekends, but we're happy to make an appointment with you if our normal hours do not work out!

How long does it take to get an email response back?

Depends on the question. We do our best to answer all emails in 48 hours. If it is part of a order we try to email the customer the same day. Tech questions are usually answered in 48 hours. If you fail to get a response it has probably been flagged as SPAM. We get thousands of SPAM emails a day and unfortunately actual emails get caught in the filter occasionally by accident, we do our best to find the real emails in the SPAM folder but occasionally we miss one.

What can I do if I need a part added to my order that I can't find on the site?

When you are checking out, just put in the part or description of the item you're looking for in the Special Instructions box. We have orders like this all the time!

What if I can't find a part on the site or catalog?

Just drop us an email. We might have it in stock, we just haven't been able to add it to our online catalog, if not we will do our best to find it. You can also just add it to your order in the special instructions box, see the question right above this.

Do you have XYZ in stock?

Most of the items on our website are drop ship items. If a product is unavailable from our supplier for an extended period of time we try to put Out of Stock on the item. If it's an important part just email us or call us and we will check stock.