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Went to a sheseido store in Philly and had great consultation there. Used to use sheseido in my younger days, have tried many natural organic products but as I. Have matured, realized my skin needed more. Love this entire line. This is better than a toner and when I am without make up, this product and a bit of moisturizer makes my Naked skin look nice

I think this product is between softener and emulsion, if compare to many other brands like Shu Uemura, Lancome. Like said, it is a concentrated softener, so thicker than "regular" ones. It gives my skin soft and smooth feel. I also bought as gift to my friends, they all love it!