When the system began tracking accidental calls in July, total calls were 14,759 with approximately 9,222 in accidental calls.

“That’s just a shocking amount because that’s 62 percent of our calls,” Lott said. “It takes more time to process one of these accidental calls and every call takes up resources. I lay the blame on Android phones, specifically those from AT&T and the way they have their system designed. A button will come up on their lock screen and when the phone is in someone’s pocket it can make random calls and the easiest number to call is 911. The person doesn’t even realize they’re making that call.”

The majority of accidental calls — approximately 85 percent— are from AT&T’s Android phones.

E-911 officials have discussed the problem with AT&T, but other than a new design the only option is to upgrade software so these phones don’t make these accidental calls, Lott said.

“We got 20,000 more calls in 2014 over 2013 and it’s squarely to blame on these accidental calls,” Lott said.