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Great quality and value for money

The hotel is cozy warming stuff is very friendly .., the food was great with many many varaities .. the sleep was DEEP no noise at all .. the heated swimming pool was great .. the lacking star is for limited sea activities but dont worry a shutlle boat is there to take you anywhere u want free of chargeabout the rooms u must choose a lagoon view because all other views garden or whatever aren't that good viewMore

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Room Tip: Go for deluxe rooms with lagoon view ONLY .. stay away from the Club House area !

Stayed: April 2014, traveled with family

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Ask Ahmed S about Hotel Sultan Bey Resort

Thank Ahmed S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

vlusci, General Manager at Hotel Sultan Bey Resort, responded to this reviewResponded May 2, 2014

Dear Mr. Ahmed,

It was a pleasure to read your review and I would like to thank you for having taken the time to share your experience at our hotel online. All your comments are very important, as we consider them a useful tool to evaluate our customer service and take the necessary action whenever it is needed. Should you have any other question, please feel free to contact us at any time and we do hope being able to welcome you soon again in Sultan Bey.

Thank you for your trustBest regards

Maged MaherGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We have stayed at the Sultan Bey for four weeks each year for the last 8 years. We have foundthere a consistency of food quality and service and the whole staff are so friendly and welcoming.Occasionally there are hiccups, as in any hotel, We have stayed in many 5* hotels around the world and all have had the occasional problem. Any problem which has occured at the Sultan Bey has been dealt with quickly.The location is excellent and within easy reach of all the local transportThe atmosphere in the hotel is relaxed, no stuffyness yet efficient.We have recommended friends to stay at the Sultan Bey and we would certainly not do that if we felt they would not enjoy their stay

Room Tip: overlooking the lagoon

Stayed: March 2014, traveled as a couple

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Ask Beywatch2014 about Hotel Sultan Bey Resort

Thank Beywatch2014

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

vlusci, General Manager at Hotel Sultan Bey Resort, responded to this reviewResponded April 18, 2014

Dear Guest,

I first of all would like to thank you for having taken the time to post a comment on Trip Advisor. Your opinion is valuable and used to keep or improve our customer service whenever it is necessary. It seems we were able to meet your expectations, which makes me very happy. I would like to thank you for your trust and look very much forward to your next visit.

For any other question or wish you may have, please feel free to contact us at anytime.

Wishing you a lovely Easter, I remain,

with sunny regards from El Gouna

Maged MaherGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I stayed there for 3 nights last weekend. We booked the deluxe superior room.The room view was blocked by a huge tree. The room is not spacious enough. No mirror in the room; only in the bathroom.Lots of mosquitos. Staff is very unprofessional, they made us wait indefinitely for our room to be ready. The housekeeping person was very unprofessional; he came into the room without even knocking on the door and was very impolite when talking to us.No laundry service; i wanted to press my suit; reception told me the hotel doesn't have the required equipment to do it.Put all these service issues aside, the furniture and decoration was very poor. The room probably wasn't renovated since early 90's. AC was terrible (photo attached); TV was very old and broken with no buttons. the beds were very hard and uncomfortable. the hotel however has a nice view and a nice pool. But this doesn't stand in face of all the other problems we ran into. Overall experience: AVOID, TERRIBLE!!

Stayed: April 2014, traveled with friends

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Ask Moealy about Hotel Sultan Bey Resort

2 Thank Moealy

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

vlusci, General Manager at Hotel Sultan Bey Resort, responded to this reviewResponded April 17, 2014

Dear Mr. Aly,

I first of all would like to thank you for having taken the time to share you experience with us on online. Your opinion is very important to us and we take all your comments very seriously, as we consider them a very useful tool to keep or improve our customer service whenever it is needed.

I am sorry to hear about your concerns and would like to apologize for any inconvenience caused from our side. Please allow me to provide you hereafter with our feedback: concerning the housekeeping experience, I would like to inform you that our service is based on high service quality standards within each department. Most of our regular guests are happy with our familiar service, which let us reach a high ranking position among our guests' satisfaction analysis. For example, our housemen always knock 3 times before entering a room, kindly announcing himself for a smooth and discreet entrance to avoid any unpleasant situation in case a guest is in the room/bathroom. Concerning the mirror in the room, you most probably did not notice that there is a big one inside the cupboard in the room itself. For your information, we have electronic devices against mosquitos available at the reception upon request. As well, note that El Gouna offers a pest control fumigation service on a daily base, early morning and after the sunset, all around the hotels to minimize as much as possible the flying insects issue. Concerning the renovations, I am glad to inform you that we did renovate a part of the hotel last year and a 2nd phase is foreseen to start this summer to ensure our guests' satisfaction. This said, I would have highly appreciated receiving your comments during your stay so that an immediate action could have been taken on the spot.

Should you have any other question or topic to be discussed, please feel free to contact us at anytime. We do hope to be able welcoming you again in Sultan Bey and remain in the meantime,

with warm regards

Maged MaherGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Cosy hotel, simple, clean. Great scenery from the rooms on the lagoon. Close to downtown. You get great value for your money. Good variety of foods in breakfast and dinner. Great team ( restaurant, pool/beach boy, reception) good variety of tv channels from different countries

Stayed: April 2014

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Ask a question about Hotel Sultan Bey Resort

1 Thank Joe N

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Perfect place for relaxation Quiet place, nice poolBeach not very well established but its ok as the small heated pool is perfectTry snorckling full day trips .. FantasticGouna is a very nice placeMany places around hotel for good food you dont have to eat in hotel

Stayed: April 2014, traveled with friends

Ask Ahmed A about Hotel Sultan Bey Resort

Thank Ahmed A

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

vlusci, General Manager at Hotel Sultan Bey Resort, responded to this reviewResponded April 13, 2014

Dear Mr. Ahmed,

Thank you for having taken the time to share your experience at our hotel online. We do appreciate all your comments, as we consider them a very important tool to keep or improve our customer service whenever it is necessary.

Looking forward to be able welcoming you soon again in Sultan Bey, we stay at your entire disposal for any other question you may have and remain,

with sunny regards from El Gouna

Maged MaherGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I have lived in El Gouna for ten years and with my brother visiting for the first time I was anxious he enjoyed his visit. He chose the Sultan Bey for it's convenient location and preferring a smaller more personal hotel. He had a beautiful 1st floor room with views over the pool and lagoon. The rooms are basic with older bathrooms but the vaulted ceiling and arches give the room a cosy feel. I love the decor in the rest of the hotel with Egyptian antiques and style. We had breakfast together every morning which I really enjoyed. Plenty of choice with Bircher muisli, yogurts, fruits, salads, cold meats, freshly cooked eggs, hot choices, pancakes, great selection of bread and pastries. I suggested to the chef a creamy salad dressing and two jugs of different types were brought from the kitchen. The staff were very friendly and helpful and we caught the hotel shuttle boat to Zeytuna Beach. The hotel pool is beautiful and sheltered from the northerly wind. I think there was a problem with the heating as my brother said it was very cool. The gardens with bright and colourful bourgenvillia flowers trailing everywhere are stunning. And the goods news is my brother will come again and choose the Sultan Bey!!! :-) But not until 2016.

Room Tip: Pay extra for the pool and lagoon view. Top floor has vaulted ceilings.

Stayed: March 2014, traveled with family

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Ask GeorginainGouna about Hotel Sultan Bey Resort

Thank GeorginainGouna

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

vlusci, General Manager at Hotel Sultan Bey Resort, responded to this reviewResponded March 20, 2014

Dear Georgina,

Thank you for having taken the time to share your brother's experience at Sultan Bey online. All our guests' comments are of a high value for us, as we consider them as a very helpful tool to maintain our quality standards or improve them whenever it is necessary. It seems that we were able to meet your brother's expectations, which makes us all very happy. On behalf of the whole Sultan Bey team, I would like to extend my thanks to your brother for having chosen our Hotel and, looking forward to his next visit, I remain,

with friendly regards from the lagoon side

Maged MaherGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.