I saw the 'under the hood' option about deleting comments within the database; however, we'd like to be able to regularly edit tickets to remove extraneous email inclusions, extended replies, etc. It would be fine if it required a security sign in, but we'd like not to have to back up the whole database. Rather, we want to be able to edit these as an option under the Edit Button, in the same area where the original comment can presently be edited. For us, retaining all comments is less relevant than having a clean documentation of the ticket resolution.