Star Velez
1 review
a minute ago
I had a good experience turn into a bad experience here. There is a Salesman named Ray. He told me my car had things in it I asked for. I took his word and trusted him that was true. However after purchasing the car it did not have a few of the things in the car that Ray told me were in the car. The main thing i asked for was to have Sirus satellite in my car. He said I promise it has it. When I called Ray to tell him that my car did not have Sirus satellite in it he just laughed at me and he said oh well you can't return it now so you're just stuck with the car. He kept trying to put the blame on me. Why didn't you call sooner than 2 week. I told him I had been in the hospital and he just laughed again saying not his problem. I said why did you tell me it had it when it doesn't. I trusted your word I said. I had called the dealership and the dealership told me they would pay for half of the installation to have Sirus satellite put in my car. That was very nice of the dealership. But then I called Ray to find out why he didn't call me back for the installation date and he said he cancelled the installation and I can't get it done now because I have him a bad review on here. So because I told the truth about what type of salesman he is Ray retaliated against me. I will never feel safe or secure going back to that dealership because of Ray. Avoid this place if you want true salesman that tell you the truth and don't lie to you. Also if you don't want to be retaliated against because you spoke your mind and the truth avoid this place!!! Because of Ray I will no longer be suggesting this place to anyone. I will be letting as many people know through social media etc what kind of a place this is!! 😠😠

First was sent an email, about the KBB instant cash offer. I filled it out on my car I was looking to sell.
Got it back the emails starting right after and phone calls not to long after. I set up a time which was a few days away in between got several phone calls from the dealership from various people. This was annoying cause I already set up a time they said oh will have to make a note of that which didn’t seem to make a difference.
When I got there, for my appointment. They didn’t seem to know I was coming. Which should have told me this wasn’t going to go well. Next I have to explain why I am there which was to sell my car with the KBB instant cash value.
So they go out and look and value the car, which was part of the process as it was explained in the email. When I finally get the offer back it was more then 2k below and then some recondition costs too that took it down even more 1.5k. I ask them to explain but the explaition was this is what we got when we put it in the computer. I ask why it doesn’t match my offer, they just go back to what they put in the computer from the appraiser.
They were able to take care of some of the recondition costs.
I was told by the sales person at one point to call KBB and after a while I did, and was told they are suppose to go by the offer which was valid. Minus any costs that they saw, and would be explained. This wasn’t the case and told the rep from KBB she understood and was apologetic and said they were investigate it.
In the end I sold my car to them for a bit of a better price but wasn’t near what the offer was.
My recommendation to anyone is to avoid this place as they lie to just get you in the door then do what they want.
Be better and upfront to your customers and follow through.

We were well taken care of by Shonnon. We felt like she put the "the customer first" . She went out of her way to make our experience the best we've had. She was very friendly, a smiling face and there was no pressure. All of this and we didn't even buy a Honda. We bought a Lexus. It didn't matter. We will be back to Honda of Burien for our next car.

After being told my tires were good, I noticed a couple days later that one of them looked low. Took it to Les Schwab and 2 of my tires were bald and had started splitting, not sure whose tires Honda wa looking at but they certainly not mine !!