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Re: Known issues and solutions - FAQ

Originally Posted by mummbles74

I Have the game loaded on to my MAC, but I am gutted that it is really unplayable at all. I can't move the positions of the players in the tactics screen manually and the right click function just messes up the game even more. Once you have right clicked you can't click on anything else, until you move the pointer (which turns in to the shirt you have tried to select) over to the bottom left hand corner (weird!!!!). once you have the arrow back it will drop down the menu's but not let you select anything in them so you can't even quit.

I have read throught loads of these posts. But there doesn't seem to be any real reply to the MAC posts. When is the patch coming out and were can I get it when it does.

There's a ctrl-click bug on the Mac. Use an external mouse or the trackpad option (two fingers on the trackpad + click) that you can set up in System Preferences. It'll be fixed in the patch, which is supposed to come out today, but noone really knows.

Re: Known issues and solutions

Originally Posted by row

i have a macbook processor 2GHz Intel core 2 duo memory 1GB 667 MHz DDR2 SDRAM
version 10.5.5 on OS X with macintosh HD, everything works fine until i try and start a match with the 3D engine. This then freezes my computer and i cant do anything. How can i stop this/ is there a mac patch coming out. ??

Have you tried switching off the 3D match engine? Might be a graphics card / RAM issue.

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

Hi, I'm Lorenzo, I'm italian and I apologise for my english.
I bought the game 2 days ago and I can't install the game yet.
I have always the -10 error. This is incredible, I bought the game and I can't play.
I've sent an email to Marc but he didn't write me back.
I don't know what to do.
I'm on Vista, I tried to disactivate my firewall, but it is useless.
I've no anti-virus programme so I can't explain where is the problem.
50€ for a game and I can't play, simply amazing.

Re: Known issues and solutions - FAQ

Originally Posted by wanchope

No phone activation option appearing after installation.

I've uninstalled, restarted my computer and reinstalled this game on six occasions. Each time I have selected the uniloc option (using the internet or phone activation). After installation has been successfully completed and the Soft Anchor screen appears there has been only one occasion where the option for both online and phone activation appeared. On the other five occasions there is only the online activation. Any idea why the phone activation option is not appearing? I've checked the install log and under choose delivery method it has Install via uniloc.

On the one occasion I had the phone activation I went through the process and was apparently successful. However, nothing happened and when tried starting FM09 was presented with the Soft Anchor activation screen again. Any ideas of why this is happening?

Is there any update on why the phone activation option frequently does not appear after selecting uniloc option?

I know you have been wild busy and been doing all you can to help resolve the myriad of issues but really this game should never have been released as is. Not only is it virtually unplayable, by all accounts, without downloading the patch with it but the activation procedure is an absolute disaster. It is beyond me how the QA departments of four organisations (Sega, SI, Steam and Uniloc) can let this game be released in this state. These are not minor issues they are showstoppers.

If I do not get any reasonable response before 5pm today I will return the game and never darken Sega or SI's door again. As for Steam and Uniloc well lets just a restraining order would not be required.

Re: Known issues and solutions - FAQ

Originally Posted by AHAPPYHAMMER

I have check the install log and everything said successful. On clicking on the short cut i get a "fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience. we have created a error report bah bah". But no error code

i have followed the .NET framework advise but this has not helped.

This also happened with the demo.

This was also my main problem (so far) so i downloaded the .net framework, DSK thing and the 9.0.1 patch, so 3 downloads in all and installed all before starting up from the FM09 logo in PROGRAME FILES and not Desktop shortcut.

This started my game like normal and everything running smoothly so far....probably just jinxed myself now though.

data editor configuration

every time i try to start data editor it replies "this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem"... please help.... i 've tried everything...

Re: Known issues and solutions - FAQ

Originally Posted by spads

Hi, regarding the no connection problem, have tried using the activate vbs download and all i get after entering my (checked correct) code is a windows script host error ,
Error: system cannot find file specified
Code : 80070002
Source: (null)
so er in plain english please, whats next?

ps have installed patch, already done the certificate removal/reboot thing etc. am using uniloc not steam that was a nightmare!!!

just spotted msg 1366, looks like my prob too, if so , who is support and whats the number, fingers crossed its a free one!

thanks

further to my earlier prob, i tried to run the game again, popped the code into the vbs thing and now im with all you guys on error -10. any sort of progress would be good as it seems this is only the beginning of many problems to come. extremely disappointing indeed.

Re: Known issues and solutions - FAQ

Originally Posted by Mambo5

I wish that worked mate but it still doesn't run the DVD. Thanks anyway bud. Any other ideas?

Yep, this happened 2 or 3 times with me before i got it to work, was at this point i got it to read the cd by right clicking the drive and exploring it, this after trying to start the bloody thing after installing updates.

However it read the CD itself after i installed all of the updates (DSK/ Direct X/ Patch) and uninstalled the game and Steam.
I rebooted the Comp and inserted the CD that seemed to get it to read the CD in the Drive again (as if new)without having to explore the drive. I then installed it through Uniloc (what is steam even for, just a waste of time) and installed the Patch.

I hope this can clear up ur prob, if i havnt explained it properly drop another msg, in at work so typing while i think out loud!

Re: data editor configuration

Originally Posted by carlos2k

every time i try to start data editor it replies "this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem"... please help.... i 've tried everything...

I think further back in the posts that 1 of the SI or Sega guys said they knew there was a problem with Data Editor and just to make do without it at the moment until they can clear it up in a new patch.

Have you tried installing the current 9.0.1 patch before you start the game? Not sure, im only working from memory of trawling through all theses posts at the weekend.

Re: Known issues and solutions - FAQ

You know what, stuff this, its so below acceptable standards its a joke, yes everyones working like hell to sort it but as someone pointed out earlier, a degree in IT and 72hrs of free time shouldnt be necessary for playing a damn game. will return mine and buy it for a tenner in 6 months when all this rubbish is (hopefully) sorted out. like many i've been playing these games for many many years but this is ridiculous. Now thats off my chest, good luck and enjoy when you get there.

Re: Known issues and solutions - FAQ

Well have kind of sorted my problem, game freezed woundnt continue, switched off threading in prefrences, set game to 2d only not having to play in window, seems to be working ,first match played...., going to try with 3d working next and see what happens , will report back....

Re: Known issues and solutions - FAQ

Originally Posted by Larsson1888

Well I bought the game and tried to play it but got the error "Fm2009 could not run as facegen was unable to initialize". I then downloaded the patch and it said something about the graphics. Well I then tried to download Directx SDR but when I tried to download it on my computer through my USB (as I don't have the internet at home) it wouldn't load onto it as it looked like it was something to do with the Framework 2.0. Now when I try to open the game up nothing happens and I get no warning. I have tried uninstalling the game and patch and reinstalling but the same happens and nothing happens. Please help!!

Re: Known issues and solutions - FAQ

can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

Re: Known issues and solutions - FAQ

where are my files to unistall the game? i uninstalled Steam first and now i can't uninstall FM09 as there is no file to remove on the add/remove programs list...i tried doing it by deleting all of the files regarding FM09 but this isn't unistalling it's just got rid of the files

since Friday i've had problems and no it's not my laptop that's the problem i just want to uninstall to try through Uniloc instead of Steam, any help on where to locate the files and then uninstall would be greatly appreciated.....i'm on Vista

Re: Known issues and solutions - FAQ

im playing football manager on a macbook about a year old, i dont know what kind of graphics card i have but ive played games with more sophisticated graphics than football manager i think, whenever i try to watch a match in 3d my whole computer freezes and i have to turn off by holding down the off button, is this something the patch is going to fix? when is the mac patch coming out? everything is running perfectly except the 3d matches any help would be appreciated

Re: Known issues and solutions - FAQ

can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

Re: Known issues and solutions - FAQ

Need your help please. Brought the game on Friday in great anticipation only to find out I couldnt activate using the phone. As the lines were overloaded.
So having to use the phone lines as no internet on my laptop. Phoned Saturday - got through, completed all the required codes, no problem. The female voice goes congratulations your product is now registered. The screen informs me I am all registered. Click finish, then excitingly I click on the logo to find out I have to do the registering part again. I did this a further two times and had no joy. I then proceeded to check my code and found that an o should have been a 0. So I phone up again - everything good until I get to step 7 where upon putting all the required digits in it doesnt activate the step 8 part, phone gives me the usual registration complete and hangs up but know way of moving onto step8 and finalising it on screen. As a result I click back and have another go convinced it was just a minor error on it. I enter the first set of digits on the next go only to be told that is an incorrect code.
I am extremely confused and have no idea what to do or where to go next. Help much appreciated.

Re: Known issues and solutions - FAQ

Originally Posted by jake2008

im playing football manager on a macbook about a year old, i dont know what kind of graphics card i have but ive played games with more sophisticated graphics than football manager i think, whenever i try to watch a match in 3d my whole computer freezes and i have to turn off by holding down the off button, is this something the patch is going to fix? when is the mac patch coming out? everything is running perfectly except the 3d matches any help would be appreciated

You can check your graphics card if you go to the Apple menu -> About this computer -> click More info -> Graphics (or something like that, I don't have my Mac in front of me, and it's all in Norwegian there anyway). You probably have the GMA 950 or the X3100. I have the latter and it's running fine with me, though I also have 4 Gb RAM.

Re: Known issues and solutions - FAQ

Originally Posted by ambolt

You can check your graphics card if you go to the Apple menu -> About this computer -> click More info -> Graphics (or something like that, I don't have my Mac in front of me, and it's all in Norwegian there anyway). You probably have the GMA 950 or the X3100. I have the latter and it's running fine with me, though I also have 4 Gb RAM.

Re: Known issues and solutions - FAQ

can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

Re: Known issues and solutions - FAQ

Originally Posted by jake2008

thankyou, I have the GMA 950, is this not good enough do you reckon?

I think I read somewhere (maybe in the printed manual?) that the GMA 950 will not run the 3D match engine. Mabye that'll be fixed in the patch, but I really have no idea. In the meantime, try turning the 3D view off in the game preferences, and you should get the good old 2D engine, just like in FM08.

Re: Known issues and solutions - FAQ

Originally Posted by ambolt

I think I read somewhere (maybe in the printed manual?) that the GMA 950 will not run the 3D match engine. Mabye that'll be fixed in the patch, but I really have no idea. In the meantime, try turning the 3D view off in the game preferences, and you should get the good old 2D engine, just like in FM08.

yeah thanks just looked in the manual and found that out, ive been playing with the 2d graphics but obviously im intrigued by 3d football manager, thanks for your help

Re: Known issues and solutions - authentication

Hi, I've tried searching for someone with a similar problem. I'm installing and activating on a 2nd computer that doesn't have the internet. The phone number given apparently is inactive and no longer used?

Re: Known issues and solutions - FAQ

i've been trying to authenticate my game now for over 3 hours, i've tried everything is says at the start of this thread and it still gives me error -1003. i've tried calling the customer sercive and they didn't pick up can some one help me please??

Re: Known issues and solutions - FAQ

Originally Posted by Flawed_Genius

I'm suffering from the freezing of the match engine.

I have a good enough machine and have it on commentary only but it really lags when I want to make subs or tactical changes. It also lags coming back from those changes before the match gets up and running again.

It is really hindering my enjoyment of what looks like a belter of a game. Any tips/ hints to help me along?

Re: Known issues and solutions - FAQ

Originally Posted by Flawed_Genius

Any tips for the freezing? Any help would be gratefully received.

I have heard that if you set your background on your desktop to the basic Windows one that you first get with it, it runs a lot smoother. Someone suggested it and its worked for quite a few people. Try it.

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

Originally Posted by Flawed_Genius

I'm suffering from the freezing of the match engine.

I have a good enough machine and have it on commentary only but it really lags when I want to make subs or tactical changes. It also lags coming back from those changes before the match gets up and running again.

It is really hindering my enjoyment of what looks like a belter of a game. Any tips/ hints to help me along?

Does the windows mode really work? Anyone had any joy?

Originally Posted by dingleandproud

I have heard that if you set your background on your desktop to the basic Windows one that you first get with it, it runs a lot smoother. Someone suggested it and its worked for quite a few people. Try it.

Thanks mate, I will give that a try. The missus won't be pleased her arty photo of a boat is missing, but it isn't about her!

Re: Known issues and solutions - FAQ

Originally Posted by sanchez11

i've been trying to authenticate my game now for over 3 hours, i've tried everything is says at the start of this thread and it still gives me error -1003. i've tried calling the customer sercive and they didn't pick up can some one help me please??

Re: Known issues and solutions - FAQ

pls help. I have installed via uniloc and steam and on both occasions the activation is fine but when starting the game i get the following error message "fm.exe has encountered a problem a needs to close"

Re: Known issues and solutions - FAQ

Do you have to activate the game on the same computer that you want to play it on. Because this computer has the internet and ive activated it . But its not a good enough computer so i use the upstairs one which doesnt have the interenet - should it work even if i used another computer to activate it

Re: Known issues and solutions - FAQ

Originally Posted by gibbo347

pls help. I have installed via uniloc and steam and on both occasions the activation is fine but when starting the game i get the following error message "fm.exe has encountered a problem a needs to close"

Re: Known issues and solutions - FAQ

can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

Re: Known issues and solutions - FAQ

Hi im gagging for help, ive had problem after problem, 1st i had the error where it would just goto end task, well i sorted that, patched it up, got the microsoft Framework download, and also did the 500mb SDK download,

next error was the , 482(i think) so i deleted the certificate etc and rebooted.

Now im faced with, i launch the game it asks me for my Key - so i put it in, and it activates. great stuff
however nothing loads.

so i try and load the game again, and back tot he activation code screen, so i put it in....... and so on and so on.

Re: Known issues and solutions

Originally Posted by Marc Duffy

Please post here even if you've posted in another thread and we're yet to help you.

Hi
The game freezes as i am about to watch the game, i am unable to press anything leading to me having to turn my laptop off.
Its a new laptop and i was able to wach my first friendly if thats any help.

Re: Known issues and solutions

Originally Posted by nutty82uk

Hi. I still get the same problem as I did on the demo. When I click submit team the game freezes. I have the game on steam and therefore have the patch. Has this problem been solved with the patch or do I still have to run the game in windowed mode.

Cheers in advance

will you be able to let me know if you are able to solve this issue cause i am having the same problem

Re: Known issues and solutions - FAQ

Originally Posted by gibbo347

Not being able to launch. what should i do?

Thanks for any help

if you havent been able to Launch then I dont think its the same problem unfortunately. I have posted in the techie forum and somone has suggested I contact Sega Technical Support, i think the number is in the back of your manual if you brought boxed.

Re: Known issues and solutions - FAQ

Originally Posted by abroni

Hi im gagging for help, ive had problem after problem, 1st i had the error where it would just goto end task, well i sorted that, patched it up, got the microsoft Framework download, and also did the 500mb SDK download,

next error was the , 482(i think) so i deleted the certificate etc and rebooted.

Now im faced with, i launch the game it asks me for my Key - so i put it in, and it activates. great stuff
however nothing loads.

so i try and load the game again, and back tot he activation code screen, so i put it in....... and so on and so on.

Any ideas anyone?

Exactly the same problem as me - frustratingly nobody seems to know anything about this problem.

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

why is it always football manager with problems? even going back to the CM days - i remember CM96/97 having problems because of the "Lasorlock" security they had on. I guess they fixed it the year after, by letting you play the game from the HD once installed - no security at all.

Re: Known issues and solutions

Originally Posted by Matt11

Hi
The game freezes as i am about to watch the game, i am unable to press anything leading to me having to turn my laptop off.
Its a new laptop and i was able to wach my first friendly if thats any help.

I have the same problem and i have been on here for 3 days trying to get it fixed but people just avoid answering me!

Re: Known issues and solutions

Originally Posted by Matt11

Hi
The game freezes as i am about to watch the game, i am unable to press anything leading to me having to turn my laptop off.
Its a new laptop and i was able to wach my first friendly if thats any help.

Hi.

Are you running the game in Windowed or Full Screen?

If it's full screen please try running in windows Mode.

If you are still having this problem let me know what graphics card/s you have in your machine.
This goes for anyone with this issue.

Re: Known issues and solutions - FAQ

You should be able to log in with the same details you use for this forum.

hi i've been on this website you sugested and after a day of emailing i finally was told that i would need to ring the same number you said. Do you know some one else i could contact that won't just give me the same advise and will guide me through what i need to do (i've got a problem with error 10 by the way). Because the whole reason i'm trying do this over the internet is because it would be to expensive and to much of an inconvinience to do this over the phone. would be grateful for you help.

Re: Known issues and solutions - FAQ

I have the same problem and i have been on here for 3 days trying to get it fixed but people just avoid answering me!

Originally Posted by bigken1

can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

HELP!!!! i have been trying to play since friday!

Hi bigken.

Could you PM me with a copy of your dxdiag please?

To get this information:

Start -> Run (or use the "search" box in Vista)
Type: dxdiag
Press Return
Once the dxdiag program has finished scanning your system click "Save all information"
Save the file somewhere you remember and then copy & paste the info into a PM for me.