Queensland Legal Services Commission ditches government IT services

The Legal Services Commission (LSC) in Queensland is looking for a new supplier as it shifts IT services from the Department of Justice and Attorney-General (DJAG).

Support for the environment is provided jointly by the DJAG Information Technology Services and software vendor Genesys Software Solutions.
Department documents state that the strategic direction for the LSC is changing and the future direction is not within the service offerings of the DJAG IT service model.

“Options for the continued provision of an office computing environment to the LSC which remove the supplier/support role from the DJAG are now being explored,” department documents stated.

LSC will continue to work with Genesys.

The LSC desktop environment consists of a standard Windows Office environment including Word, Outlook and Excel. The software in this environment is provided and maintained by the DJAG.

Office work practices such as HR and finance are facilitated via access to a range of applications or websites, either government wide or departmentally supplied.

“The main business application is a custom system which has both a client server interface and a web interface. The client side software is delivered directly to PCs or via Citrix, with each method being equally effective,” said the documents.

The application has one database which is used on a daily basis by the LSC personnel and which is held within the DJAG domain.

Documents created by LSC personnel and are associated with and referenced by the content management system are held in a directory within the DJAG domain. The interface with the system is through Word and a product named Ideal Docs.

According to department documents, solutions must provide the same office environment to the LSC. This includes the standard Microsoft Office environment used as the base PC environment.
Valid licences need to be supplied as the current licences are held by the DJAG and can not be transferred.

"Staff have access to the internet but the list of sites to be blocked must be determined with LSC as some sites which are blocked by the DJAG are routinely required by LSC staff," said the documents. "Security measures to prevent internet threats must be to an equivalent standard to that provided by the DJAG."

Copyright 2019 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.