Comments for Ruud Hvac Is Nightmare

i bought a 2017 rudd heat&air outside unit in july of 2017.dec.,a dirty sock smell started coming in thur our house.i called the company who i bought the unit from,and a tech came out and cleaned the evaporator coil.a few hours later,the smell came back.in all,i've had 5 tech show-ups at my house.finally,i recommemded an uv light.they were slow to respond.a tech came out and installed an uv light.it worked for the first 24hrs.and the smell came back.the next day,i didn't notice any smell.i guess the uv light is doing it's job.let's keep our fingers,and toes crossed that it won't return.

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NAFTANEWby: Anonymous

Ive been to the old Rheem/Ruud factory in 2010...here''s what happened, folks...

We have a 2015 RUUD that worked for only one year! It's terrible we replaced the TXV valve and now we are being told it needs to be replaced again! The coldest it will go is 80 and we live in the desert! Customer service for RUUD is helpless and pointless. We have an AC on the other half of our hose which is original from 1978 and it works perfectly. The RUUD is just over 2 years old and we have had problems since the beginning. It's not an unreasonable assumption to expect an AC to work for 2 years without issues, apparently if you buy a RUDD you have purchased junk and should not expect it to work. I hope my warning reaches anyone looking to buy a new AC PLEASE DON'T BUY A RUUD!

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WORSE AC EVERNEWby: Anonymous

My system is just a little over a year old. I have the 2 stage 17 seer system. It has not worked since day 1 with controlling humidity. The guy who originally installed the system will not return any of my calls. Now I have water in the drain pan. Three different contractors have tried to fix the problem. No one can figure out what is wrong. I still have the problem. All RUUD contractors seem clueless when it comes to this system and the Rheem customer service dept are rude and clueless. The customer service dept reps are rude and do not want to be bothered. DO NOT BUY RUUD!

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AcNEWby: Rol

Please if anyone knows of class action suit, please post. Also I'm noticing that a lot of these u it's are 2010 which is what I have. Service contractor has blamed power company and they out recorder on meter. No spikes. Owner nor manufacturer will return my callls. I was told not their problem???? Three years left on warranty!!

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Rudd acNEWby: CarolAnonymous

You are so right. Same here. Parts have been replaced numerous times but problems never solved

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Ruud sucksNEWby: Anonymous

I was just told by my HVAC contractor that my coil needs to be replaced. They replaced it 3 years ago! Shouldn't coils last longer than 3 years?! I will never by another Ruud product again.

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Justified complaint NEWby: Anonymous

Yes let's all press forward with a very successful class action law suit..... gitty up.... let's start with c executives

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same problem as everyoneNEWby: Anonymous

Let me know if there is a class action law suit. My installer said he has stopped using them because most of his units have had issues. Mine is leaking freon.

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Ruud hvac. NEWby: Frank

Brand new system in 2014 , same deal. leaking freon
had it replaced. no I hear the coil will have to be replaced. RUUDS sucks. tell me about class action suit.

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WarrantyNEWby: Anonymous

To gail, I am the HVAC contractor that mentioned Class action law suit. No suits filed that I know of. As far as warranty your 2010 unit should have 10 year parts warranty if the contractor filed product registration on web site like he should have. HVAC contractor

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Before you buy Ruud, please read my nightmareNEWby: Bryan Brewstr

NEVER BUY RUUD AGAIN!!!!!
Please do yourself a favor and so not buy Rheem/Ruud products. I have 3 high end units in my home and can't get through a single season without one breaking. 1 system is on it's 4 evaporator coils, 2nd condenser coil and 4th ECM motor (air handler) and now the compressor has gone out. Other 2 have had evaporator coil and each have had the ECM motor replaced as well. Did I mention these units are only 5 years old!!!! Horrible customer service, like another person posted they work harder trying to get out of honoring the warranty than keeping customers happy. Contemplating contacting attorney to file suit!!! Someone mentioned a class action suit, if you have info regarding this please forward to me at Bryan.brewster.hnc@gmail.com

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Ruud Class Action LawsuitNEWby: Gail

I've read several negative comments about the Ruud system and mention of a class action lawsuit. Can anyone tell me if one is in the works? I installed a Ruud system in 2010 and thought it was great - right up until the 5 year warrantee ended. We had several things go wrong since that time and now the Evap Coil is shot. Quoted 2400 to replace! We live in Phoenix - and need a working A/C system!

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RuddNEWby: Mike R

replaced evaporator coil to noisey

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Rudd is very rudeNEWby: Anonymous

New unit, 2 nd summer, had to replace outside unit, said ground up metal all in it. So new again, 3rd summer, not working yet again. In my eyes, 2 units in 3 years. Pitiful. Was just serviced last week for not running properly. Was getting water in garage floor, claimed clogged. Yet had been hearing awful sounds from outside unit. Haven't even finished paying it off. If you read all these comments, it appears Rudd sucks. What a rude awakening. Will never purchase any of thier products again. And sorry but ya hear Rheem is good, perhaps- well Rudd is made by them. So won't take that chance. Other system ran perfectly for 15 years. Our electric bills skyrocketed with this system and extremely poor cooling and very uneven cooling in house, didn't have those issues with other system. Way too much money to pay for a P.O.S.

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Unit is a jokeNEWby: Anonymous

Ruud is made by Rheem. I now know what the Rheem means! Bend over!

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Terrible ac unitNEWby: Anonymous

3 years old. Worked fine for the first 2 years and this summer it is broken down 2 times. Coolant added both times. Lasts a few weeks and the same problem comes back. Very disappointed. No more RUUD for me.

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junk NEWby: Anonymous

installed new 09 has to be serviced every season does not heat good cooling sucks power bill outrageous every month can not afford new just have to pay every time every year about 4 times a year to be serviced. hate hate hate itttttt.

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junkNEWby: kathy gillies

I had this system put in 3 years ago , and first off it seems to run forever, and when it comes on the temp jumps 1 to 2 degrees everytime????? heres the story...we put in a new ac 2500 btu and a new furnace and all new ducting...we were told the 3000 btu unit that broke was really to big for our home, i am now thinking that was a mistake!! anyway put it in and seemed ok at first, but it runs alot, and is loud...the the next year turned it on and house got hotter, called the guy he put in coolant and he charged me?? okay then we went away when we came back blowing hot air, called the guy and he said a valve got plugged up , because there was a reaction of the coating put on the valve and the coolant, so he replaced it , then the begining of the next year, same thing happened so he replaced that valve again in 2015, so here we are again it june 1st 2016, its 100 out side turned on my unit again the temp jumps 1 degree, so i set it on 67 to see if it would cool , its been running about an hour and the temp is still the same as when it came on!!! we live in southern cali where it is hot 9 months a year, i have a 3200 sq ft house and i have two ac units, i still have my orginal 3500 btu unit on the other side of the house that works better than the new piece of junk i got!!!!!!! i just called a new ac guy to see if he can make this unit work, this is JUNK JUNK JUNK>>>>>>>>>>>>>>>>>>> dont buy rudd

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Worst System ever....NEWby: Anonymous

Had a previous Ruud system last 22 years with little maintenance. Replaced it with a 3 ton Ruud in 2009 (16 SEER) and it hasn't let us be. Fan Motor blew out twice. The coil leaked inside of a year and needed replacement. Two yrs ago the unit couldn't hold a temp and new serviceman said it might not have been set-up properly. He added 2-3 pounds of refrigerant. This month it started to fail again. New tech added 3 more pounds of gas. System is leaking and needs to be replaced. He recommended steering clear of Ruud (American Standard is his preference.) We need a class action lawsuit with some financial compensation for the customers (vs just the lawyers).

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Ruud & RheemNEWby: a/c contractor

Installed Rheem & Ruud over 30 years, was good at one time. Broke off our relationship in 2013 because of at least a 40 Percent failure rate within a 2 year period,Freon leaking condenser & evaporator coils were rampant, condenser & blower motor failures,capacitors that may not last 24 hours. They knew about this problem for years & continued to sell this equipment without any changes till 2014. we had replaced some customers coils 3 times in 5 years. Got my belly full of it. A class action suit in the making.At one time all manufacturers had coil problems but they did something about it. Ruud & Rheem continued on the same path for at least another year.

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ruud unitsNEWby: robert

I purchased ruud units in 2010, two four ton units they have been a big disappointment. i currently still have a coil that needs to be changed that is leaking, i am speaking to an attorney about filling a law suit against rudd. i feel that ruud could be hit with a class action law suit if enough people join in i will inform everyone about the outcome.

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DO NOT BUY RUUDNEWby: Anonymous

I strongly suggest no one purchase a Ruud. I had one installed in 2010. When it arrived the outside coil had a hole. No problem sometimes that happens. I said to myself. My installer fixed it and off we went.

In the four years I have had it the unit I have replaced:
inside coil
compressor
outside fan
evaporator motor.

If you are thinking it is my installer... NO. I thought the same and had 3 other installer take a look. At no time did any of the installers say it was an installation or technician issue. The unit is horrible!!!! So after 4 years I have paid $3,000 in service calls and Freon. Yes the equipment was "warrantied" but what a joke to spend this much maintaining a 4 year old unit. When I called Ruud they give me the normal manufacturer run around saying it is the technician and I should be happy the equipment was "warrantied"

DO NOT GET A RUUD!!!

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ruud 18 seer junkNEWby: kent fl.

unit is 5 years old the coils must be replaced for the third time, one board and one stat! now the unit is all rusted inside from the coils freezing up,P O S company just blows you off . great company

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Ours is great NEWby: Anonymous

We installed a 3 ton unit in 2013 and have seen nothing thing but comfort and low energy bills since. We did get their 2 stage 16 SEER unit and put it on their modulating furnace along with a new duct system with 4 zones so maybe we are getting the benefits of doing what's right. Sorry if all the complainers are getting the value of their low bid by an incompetent dealer. Just saying.....

Last year freon had to be added to one system. This year freon leaking in both systems Running cold now but one system is not working as well again. Another expensive service call this year… The Authorized RUUD service tech said there has been a lot of problems with the coils from RUUD and he has replaced a lot under the warrantee. Ofcourse the labor would not be covered just the part/coil. I is freakin ridiculous that this system only ran good for 2 years.

Last year freon had to be added to one system. This year freon leaking in both systems Running cold now but one system is not working as well again. Another expensive service call this year… The Authorized RUUD service tech said there has been a lot of problems with the coils from RUUD and he has replaced a lot under the warrantee. Ofcourse the labor would not be covered just the part/coil. I is freakin ridiculous that this system only ran good for 2 years.

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Ruud and Dan Olson's AC SUCKSNEWby: Anonymous

I had a new 4 ton unit installed in July Of 2012 by Dan Olson's AC. Since that time we have had Dan Olson's AC out at least 14 times to check the unit.

It freezes and runs 12 hours a day, it has not worked right since day one . At this point Dan Olson's AC dose not even return phone calls and have wiped their hands clean.

I spoke with Ruud today and they pretty much told me your on your own. This is terrible service and criminal to treat your consumers this way.

Don't ever use Dan Olson's AC or buy a Ruud!

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Ruud is HorribleNEWby: Anonymous

4-ton 13 seer a/c installed. 2,000 square feet. It has not worked properly since the install. Freezes up constantly. Can't get a rep out to help with the problem. Installer has exhausted all other solutions. Ruud was at *one time* rated #1. That was then. This is now and now it is nothing but one big fail. Run...run.. as far as you can...away from Ruud. Easy to boast 10 year warranty when you don't cover the cost of labor and never agree that it is an equipment problem.

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Barry J you are an idiotNEWby: Anonymous

First off you saying you have 1200sq feet and the model unit you have is a 4 ton which is designed for 2400 sq feet the unit cannot possibly work correctly its gonna short cycle and have terrible humidity issues your lucky if you dont have mold growing on the walls your spot cooling your home . you should have a 2ton unit.

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Ruud is greatNEWby: Anonymous

You guys and gals should seriously look into the contractors you have hired most all of the symptoms you people are talking about is contractor/install related or homeowner abuse with dirty filters etc. The units are designed to shut off if airflow is reduced to save you from expensive repairs etc. Just and fyi Ruud is ranked #1 in the nation for consumer reliability if installed and serviced properly. It's the least worked on piece of equipment in the country.

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nightmare NEWby: Anonymous

Had a ruud installed in 2010.. Since installation had to have someone come out EVERY YEAR! for something. WHen transitioning from winter to summer the outside switch shuts off, if the air filters are dirty the system shuts completely down.. Now the Fan & Motor is shot it still gets cool but makes a loud hissing noise out the vent and the inside units sounds like a " MAc Truck".. Ac guys states that they are having problems with my model units with the fan motors. Good thing under warranty but I have to eat the labor cost..
Its totally ridiculous..

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nightmare NEWby: Anonymous

Had a ruud installed in 2010.. Since installation had to have someone come out EVERY YEAR! for something. WHen transitioning from winter to summer the outside switch shuts off, if the air filters are dirty the system shuts completely down.. Now the Fan & Motor is shot it still gets cool but makes a loud hissing noise out the vent and the inside units sounds like a " MAc Truck".. Ac guys states that they are having problems with my model units with the fan motors. Good thing under warranty but I have to eat the labor cost..
It totally ridiculous..

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WORTHLESS PILE OF S"*TNEWby: P. Brazell

Not even 3 years old....Needs to be completely replaced! (1 year warranty)

There company logo say's: "There are some things in life you can always rely on. RUUD is one of them"

What a F'N JOKE!

Edwin Ruud would shit his pants backwards if he new how his company was being run.

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RUUD IS RUDE!!!!!!!!!!!!!!!!!!NEWby: Anonymous

We brought a new RUUD that hasn't worked correctly since we got it. We had a coil and fan replaced and now it is not working again. We wrote to the company and they just said "Too Bad".
They steal from hard working people.

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RUDD is TerribleNEWby: Anonymous

DO NOT buy a RUUD system. I purchased a complete system in 2010 & have had multiple issues since - - new coil, high humidity levels, condensation on my walls when the furnance is on, and now when the outside temp is 90+ degrees the AC unit shut off and only blows hot air. THey've replaced the "board" and I was told that RUUD is aware of multiple problems with the 2010 units but will NOT recall them.

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RuudLasted one summer by: Anonymous

Had a complete matched RUUD AC 16SEER Ultra unit installed in late August 2010 and used it about two months.Used it in summer 2011 but in the spring 2012 it quit cooling.

The entire coil had to be replaced (under warrenty) because of a manufacturing defective.

The installer had two other RUUD installations that day for the same problem. Still not working right. My 16 year old Rheem unit sets alongside outdoors and still works great..new coil a few years back.

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Don't Buy a Ruddby: Barry J

It is less than 2 years old, on a home I use 6 months out of the year. When I need it, it's broke.Had th EVAP coil replaced in less than one year. Had the fan and Smart board replaced before the second year.The model is RSPM-AO48JK 4 ton in a 1200sq Ft Moble homeDon't buy a Rudd !!

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criminal company - traitors by: Anonymous

Ruud sucks is dishonest and criminally run company,they are terrorists cheating Americans during a time of war,organized criminal organization,traitors to Americans.