Appointment Policy

Health Solutions is committed to providing quality services and programs for health, performance and rehabilitation. Our appointment policy enables us to provide a consistently high level of care to all clients. When you engage any of Health Solutions in-person or online consulting and treatment services you agree that:

24 Hour Cancelation Policy

The respective consultation fee will be charge if you fail to attend an appointment. If less than 24 hours' notice is given for a cancelation, a cancelation fee will be charged. If you need to cancel or reschedule an appointment, please contact your practitioner directly or call (02) 4283 3522 (Sydney) or (03) 9097 1677 (Melbourne) to speak to our lovely team at reception.

Settlement of Accounts

Should the consultation fee be rejected from a third party (insurance, Medicare, DVA, NDIS, etc.) for any reason, the client is responsible for any and all payments of accounts at Health Solutions.

Liability Waiver

Health Solutions accepts no responsibility for the treatment received. Any professional liability is between the patient and the individual practitioner. [All Health Solutions practitioners are insured through their respective insurance companies]. Health Solutions adopts assurance protocols in accordance with the clinical guidelines specified by the respective allied health governing bodies.

We are committed to protecting your privacy. We adhere to the practices described in this Privacy Policy with respect to the Personal Information which you provide to us. In this Privacy Policy, ‘Health Solutions’, ‘we’, and ‘us’ refer to Health Solutions Group Pty Ltd. We collect and process your personal information in accordance with the National Privacy Principals extracted from the Privacy Amendment (Private Sector) Act 2000, and all other applicable data protection legislation, as amended from time to time.

Collecting your personal information

When you provide your Personal Information to us, we collect, store and use this information. Personal Information is information that identifies you or that is identifiable to you and may include your name, address, telephone, email address and mobile phone number. You consent to the practices described in this Privacy Policy when you provide Personal Information to us.

Using your Personal Information

We use the Personal Information described in this Privacy Policy for the following purposes:

to provide, enhance and improve our services

to operate and improve this site

to respond to your questions and comments

to respond to requests for information about our business, services, jobs or bookings

for internal trend analysis, research and financial and operational analysis

to further the goal of making healthcare available to the public and

to comply with legal requirements.

Subject to your consent, we may also use your Personal Information for the purpose of marketing our products and services, to you. If you have given us your consent, we may contact you by mail, telephone, fax, email or other electronic messaging services (such as text, voice, sound or image messages, including automated calling systems) for this purpose. You can ask us to stop using your Personal Information for marketing purposes by unsubscribing.

Sharing your personal information

We will not disclose Personal Information covered by this Privacy Policy to companies not affiliated with us, except when we have your permission or under the following circumstances:

Service Providers

We may employ third party service providers to perform functions on our behalf, which may include assisting us in processing Personal Information about you. These service providers are subject to obligations to maintain the confidentiality of the Personal Information and are restricted from using the Personal Information for purposes other than those authorised by us.

Compliance with Law and Protection of Legal Rights

We may disclose Personal Information about you as required by law, including by subpoena or other judicial process. We may also disclose Personal Information about you in the unlikely event that we consider it necessary to protect our legal rights or to protect the personal safety of members of the public.

Business Transfers

As we continue to develop our business, we may enter into transactions to sell our assets or to buy or sell subsidiaries or business units. As part of these transactions, Personal Information covered by this Privacy Policy may be one of the transferred assets.

Affiliated Businesses

We may share certain of the Personal Information that we collect among our affiliated businesses for the purposes identified in clause 2 of this Privacy Policy.

Aggregated Information

We may make anonymous Personal Information about you by cleansing it of information that might allow you to be identified or contacted, and combine this information about other individuals. We may use this anonymous information for internal business purposes, such as financial or operational analysis, research and planning. We may also provide this information to third parties including business partners and government agencies.

Safeguarding your personal information

We have technical and organisational security measures in place to prevent the loss of, unauthorised access to or use of your Personal Information.

Using cookies

When you visit the site, as with many other web sites, certain information is automatically logged about your visit. This information may include your computer’s internet protocol address, which is the number assigned to your computer whenever it is connected to the Internet, your operating system, screen settings, Web browser software, and referring Web site. We use this data for the purposes described above under ‘Using Personal Information’.

Retaining your personal information

We keep Personal Information about you for no longer than we need to or as required by law.

Accessing your personal information

We understand that you may want access to Personal Information we have about you. We also understand the importance of keeping Personal Information accurate and up-to-date. You have the right to access the Personal Information we hold about you. Your right can be exercised in accordance with the National Privacy Principals. We reserve the right to charge a statutory fee for subject access requests. We will similarly correct or delete Personal Information about you on your reasonable request, except when prohibited by law or when it is necessary for business or legal purposes not to alter or delete the information. If you wish to access, update or delete the personal information we hold about you, please contact us by email at info@healthsolutionsgroup.com.au or by post to: Health Solutions GroupPO Box 3061Balgownie NSW 2519

Changing these terms

From time to time, we may update and change these terms and conditions without notice. You will always find the latest version of this Privacy Policy on our site. Your continued use of our site will indicate that you accept and agree to any amendments.

Health Solutions Occupational Health & Safety Policy The occupational health and safety of all persons employed by Health Solutions and those visiting are considered to be of utmost importance. Health Solutions is firmly committed to providing a healthy and safe workplace for all employees, contractors, patients, clients and visitors. Resources balanced with the priority the company places on occupational health and safety will be made available to comply with all relevant Acts and Regulations and to ensure the health, safety and wellbeing of all employees and visitors. Management will be responsible to:

Implement and integrate occupational health and safety into all aspects of the workplace

Provide communication about occupational health and safety as a normal component of the company’s operations and all aspects of work

Discuss OH&S issues in the workplace with employees

Plan, develop, implement and monitor a workplace health and safety program

Take effective action to provide and maintain a healthy a safe workplace

Take effective action for hazard identification, risk assessment and control in the workplace

Employees are responsible to:

Cooperate with the OH&S Policy and Programs to ensure their own health and safety and the health and safety of others in the workplace

Work in a healthy and safe manner

Encourage others to work in a healthy and safe manner

Discourage others from working in an unsafe manner

Report or rectify any unsafe conditions that come to attention

Report all injuries and incidents within 48 hours of occurrence

Contractors and Sub-Contractors All Contractors and Sub-Contractors engaged to perform work at Health Solutions’ premises or other nominated locations are required, as part of their contract, to comply with the occupation health and safety policies, procedures and programs of the organisation. To not observe or comply with a direction will be considered a breach of the contract and sufficient grounds for termination of the contract. Occupational Health and Safety Program In order to implement the general requirements of this policy, a program of activities and procedures will be set up, continually updated and effectively carried out. The program will relate to all aspects of occupational health and safety including, bu not limited to:

OH&S training and education

Task design, workplace design and standard work methodology

Changes to work methods and practice, including those associated with the technological change

Emergency procedures and drills

Provision of OH&S equipment, services and facilities

Workplace inspections and evaluations

Reporting and recording of incidents, accidents, injuries and illnesses

Provision of information to employees, contractors and subcontractors

Policy Review

OH&S Policy shall be reviewed periodically to ensure it remains relevant and appropriate to the organisation.