Rent Collection Service

The Rent Collection Service (RCS) is responsible for collecting rent
from all tenants of residential and non-residential property such as
garages and store sheds. We are also responsible for collecting heating
and hot water charges from residents who have either purchased their
property from the council or following the re-assignment of a lease.

A major area of our work is the collection of current rent, the
recovery of arrears and the recovery of arrears from former tenants. We
provide advice on debt counselling and welfare benefits and the staff
are also available to visit tenants in their own home, give advice over
the telephone or arrange to see tenants, by appointment, in the Town
Hall.

The service consists of four teams who deal with the following areas:

Arrears Team – responsible for current rent collection and arrears recovery

Court Team – responsible for the legal process of debt recovery and eviction

Former Tenant Accounts (FTA) Team – responsible for recovering rent arrears and heating and hot water debts from former tenants/leaseholders

Financial Inclusion Team – responsible for providing specialised advice, guidance and assistance on how to improve financial situations.