If the threshold is set correctly, review your network to determine the action necessary to clear the fault condition.

AP is not registered with any WDS

IOS

The managed IOS access point is not registered with any WDS.

For Radio Manager functionality to work, all IOS access points must register with a WDS. If an access point is not registered, it will be excluded from all the Radio Manager procedures, which will provide incorrect results.

When this fault is cleared, the following message displays: Device was reachable via SNMP.

Manage Fault Settings > Thresholds > Access Point > SNMP Reachable

Make sure SNMP is enabled on the device and that the agent is not down.

Take a MIB walk of the device to make sure sysup time is returning 0, which indicates Device is reachable.

The SNMP community string in the access point has been changed, and then a discovery job is run.

Not applicable.

Change the SNMP community string on the WLSE to match the new community string on the access point, then run discovery again.

Duplicate IP is found

Non-IOS and IOS

WLSE discovery detects a second device with the same IP address in the network.

When this fault is cleared, the following message displays: Duplicate IP is valid.

There is no setting associated with this fault.

Do one of the following:

•Assign a new IP address to the device.

•If you have substituted a device for the device with the same IP, and want to continue to use that IP, then delete the original device, and run discovery again.

When changing the MAC address of the FastEthernet interface to the MAC address of a radio interface, the WLSE might detect the access point as a duplicate device. This is because during discovery, the uniqueness of the device is based on its FastEthernet MAC address.

Delete the device, and run discovery again.

EAP is disabled

Non-IOS and IOS

The EAP has been disabled.

When this fault is cleared, the following message displays: EAP is enabled

Manage Fault Settings > Security Policies > EAP Enforced

Log in to the access point and enable the Network EAP and Open authentication.

EAP per SSID is disabled

Non-IOS and IOS

EAP per SSID has been disabled on the access point.

When this fault is cleared, the following message displays: EAP per SSID is enabled

Manage Fault Settings > Security Policies > EAP Per SSID Enforced

Log in to the access point and enable the Network EAP and Open authentication per SSID.

Ethernet bandwidth utilization is Degraded (utilization %)

Non-IOS and IOS

The fault threshold set for the degraded state has been exceeded.

When this fault is cleared, the following message displays: Ethernet bandwidth utilization is OK.

PSPF (Publicly Secure Packet Forwarding) is a feature that prevents client devices associated to a bridge or access point from inadvertently sharing files with other client devices on the wireless network.

When the fault is cleared, the following message displays: The PSPF is enabled.

Manage Fault Settings > Security Policies > PSPF Enabled

Log in to the access point and enable the PSPF setting.

Retry Count rate is Degraded number per minute

Non-IOS and IOS

The fault threshold set for the degraded state has been exceeded.

When the fault is cleared, the following message displays: Retry Count rate is OK

Manage Fault Settings > Thresholds > Access Point > Max Retry Counts

Verify that the fault threshold is set correctly.

If the threshold is set correctly, review your network to determine the action necessary to clear the fault condition.

Retry Count rate is Overloaded number per minute

Non-IOS and IOS

The fault threshold set for the overloaded state has been exceeded.

When the fault is cleared, the following message displays: Retry Count rate is OK

Manage Fault Settings > Thresholds > Access Point > Max Retry Counts

Verify that the fault threshold is set correctly.

If the threshold is set correctly, review your network to determine the action necessary to clear the fault condition.

RF bandwidth utilization is Degraded (utilization %)

Non-IOS and IOS

The fault threshold set for the degraded state has been exceeded.

When the fault is cleared, the following message displays: RF bandwidth utilization is OK

If the threshold is set correctly, review your network to determine the action necessary to clear the fault condition.

SNMP query received authorization error response

Non-IOS

The access point's user community strings do not have Admin, Ident, Firmware, SNMP privileges. The WLSE might not be able to access some SNMP information from the access point that requires these privileges.

When the fault is cleared, the following message displays: Device was reachable via SNMP.

Manage Fault Settings > Thresholds > Access Point > SNMP Reachable

Make sure the SNMP community string set on the WLSE (Devices > Discover > Device Credentials > SNMP Communities) is the same as the string set on the access point (Setup > Security > User Information).

SSID policy violation SSID assigned to the access point

Non-IOS and IOS

The SSID entered in the WLSE is different from the SSID assigned to the access point.

When the fault is cleared, the following message displays: SSID is valid.

Manage Fault Settings > Security Policies > SSID

If you configured different SSIDs among managed access points, you need to enter all of the SSIDs, or this fault will be generated for access points whose SSIDs are not listed.

The access point is configured with an unauthorized SSID.

Make sure that you have entered authorized SSIDs in the SSID policy.

Change the SSID on the access point to an authorized SSID.

IOS

The SSID policy for an IOS access point is enabled, but the "guest mode" is disabled. This causes the access point to send an SSID made up of all zeros and equivalent to the length of the first configured SSID.

Manage Fault Settings > Security Policies > SSID

Enable the access point's guest mode.

Telnet access is enabled

Non-IOS

Telnet has been enabled on the access point.

When this fault has been cleared, the following message displays: Telnet access is disabled

Manage Fault Settings > Security Policies > Telnet Disabled

Log in to the access point and disable the Telnet access setting.

User capabilities are not enforced

Non-IOS

The enableUserMgr setting is not set on the access point.

When this fault has been cleared, the following message displays: User capabilities are enforced.

Manage Fault Settings > Security Policies > User Manager Enforced

Log in to the access point and enable the User Mgr setting.

Vlan WEP key length policy violation

Non-IOS and IOS

The WEP key length per VLAN setting has been violated.

When this fault has been cleared, the following message displays: Vlan WEP key length is ok.

Manage Fault Settings > Security Policies > WEP Encryption per Vlan

Make sure the WEP key length selected in the policy setting matches the access point settings.

WDS appears down.

IOS

The WLSE failed to receive "keep active" messages from the WDS. This happens when the WDS is down or when the network is down.

Manage Fault Settings > Thresholds > WDS > WLSE-WDS Link Status

Check the network connectivity, the WDS status, and the WLSE and WDS credentials.

WEP Error is in Degraded state (error rate %)

Non-IOS and IOS

The fault threshold set for the degraded state has been exceeded.

When this fault has been cleared, the following message displays: WEP Error is in OK state