The first step is to type your address, then our custom shipping tool calculates the shipping based on the items in your cart and provides 3 options for you to choose.

Customers in Hong Kong can choose the Click & Collect option which is free, and you have the option to collect from our store at Times Square, Admiralty or our warehouse in Kwai Chung.

The tool also calculates the duties and taxes in 148 countries. We offer free delivery for orders over HKD$2000 or US$300 and this includes most items to be shipped overseas except furniture or extra large items.

PRICINGPrices displayed on the website will be based on your location anywhere in the world.

HOW LONG DOES IT TAKE TO SHIP?If the product is in stock, local delivery usually 3-7 working days; for products on back-order it may take 14-30 days. For custom or bespoke products like artwork, rugs and furniture it can take between 2-6 weeks.

Some items are selling out quickly hence if you place an order and it is out of stock we will notify you immediately and offer you a refund.

WHAT’S YOUR RETURN POLICY?Customer satisfaction is paramount at iDecorate. If you purchase and return a product in store we can offer an exchange or credit note within 7 days of your order. We do not offer refunds for change of mind.

Any products that are found to be broken or damaged beyond repair will be replaced or refunded. Please send an email with a photo of your item within 5 business days to enquiry@idecorateshop.com.

INTERNATIONAL SHIPPINGWe ship to 148 countries worldwide and we use a special shipping service that provides discounted rates with reliable couriers.

Need assistance? We're here to help!

If you have any questions please don't hesitate to call +852 3421 1279 or email enquiry@idecorateshop.com and we will do our best to respond within 24 hours.

For all media and press enquiries please email christie@idecorateshop.com

If you have any ideas on the products we should be sourcing or trends that you want to know more about then we'd love to hear from you.

We can also be contacted via Skype for personal styling advice or product needs.

Good, bad or indifferent – we would love to know what you think about our website and products.

Need assistance? We're here to help!

If you have any questions please don't hesitate to call +852 3421 1279 or email enquiry@idecorateshop.com and we will do our best to respond within 24 hours.

For all media and press enquiries please email christie@idecorateshop.com

If you have any ideas on the products we should be sourcing or trends that you want to know more about then we'd love to hear from you.

We can also be contacted via Skype for personal styling advice or product needs.

Good, bad or indifferent – we would love to know what you think about our website and products.