Handling Difficult People

General purpose: To informSpecific purpose: I will speak on how to handle difficult people Thesis statement: I will explain how to handle difficult people by first introducing the topic and discussing different ways to handle difficult people.

* Attention getter: “Difficult people are your key to self empowerment, you need to learn how to cope with them, not let them dominate and affect you”.

* Audience Motivation: So why do we need to handle difficult people? Well in life we face more than one difficult people and knowing how to handle them will not just make this world better but makes your life a lot easier and smooth.

* Credibility: I have dealt with difficult people for over 10 years. I also took some help from my research articles and by reading a book “ how to handle difficult people” by John Townsed.

* Thesis
-Purpose: I will inform on how to handle difficult people -Preview: at first, I will start by explain/defining difficult people. Second, I will discuss different measures to handle difficult people and lastly I will repeat the main points.

I. First, definition
A. Handle
B. Difficult (Now that we have understood the meaning , we can discuss the measures.) II. Time to discuss the measures.
A. Understanding that people are difficult for reason
B. May be you are difficult for him/her
C. Step on his shoes and think
D. Go to higher authority
E. Avoid him or don’t think of him

(Now that we know how to handle difficult people, lets review) 1. Summary: Today we have learned that we can handle difficult people in various ways depending where and when. We learned that we have to take control of ourselves first and be careful on how you are going to react.

2. Closing: the more you confront difficult people, the easier it becomes. When you confront and handle difficult people around you, people respect for your courage,...

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Vutha Dingman
Axia College of University of Phoenix
May 9, 2010
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Consumers are customers that are buyer’s influenced by their children, spouse, and other household members. Each consumer make decisions for certain products or the household may make the decisions together. Customer support really has to cater to wants and needs of the long time customers. Their loyalty can be forgiving if there is a mistake or they may be more likely to complain. Listed are some of the reasons why customers become difficult when communicating technical problems.
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