blakewoot

blakewoot wrote:I bought 4 bottles of the 2007 Expression Pinot Noir 44° Roserock on 9/19. The "stuff you bought" page shows it as waiting to ship. But I am holding it in my hand. It arrived today after 9 days on a truck - including an extra day at the end because no-one was home yesterday to receive it, as I had not received any notice that it would be arriving.

tiger7610

So just got a message that my Jana Zin has finally shipped. The thing is it shows that the info was send to fedex but nothing about the wine actually moving. So far the delivery date is Nov 3rd. I'm going to be out of town starting on November 2nd, and probably until Nov 8th. If I knew for sure that the wine has moved, I would probably send it to the local fedex store and maybe talk to them about picking it up past the 5 days business days. Any updated on when the wine will actually ship?

ROGETRAY

tiger7610 wrote:So just got a message that my Jana Zin has finally shipped. The thing is it shows that the info was send to fedex but nothing about the wine actually moving. So far the delivery date is Nov 3rd. I'm going to be out of town starting on November 2nd, and probably until Nov 8th. If I knew for sure that the wine has moved, I would probably send it to the local fedex store and maybe talk to them about picking it up past the 5 days business days. Any updated on when the wine will actually ship?

You're welcome to contact us here at support@woot.com and we'll be glad to answer any questions or concerns you have about your order.

bkarlan

tiger7610 wrote:So just got a message that my Jana Zin has finally shipped. The thing is it shows that the info was send to fedex but nothing about the wine actually moving. So far the delivery date is Nov 3rd. I'm going to be out of town starting on November 2nd, and probably until Nov 8th. If I knew for sure that the wine has moved, I would probably send it to the local fedex store and maybe talk to them about picking it up past the 5 days business days. Any updated on when the wine will actually ship?

probably tomorrow. I usually get those notices the day before movement starts.

Also if you are out of town past the 5 day window that FedEx gives you, you can call 1800GOFEDEX (while the fedex store is holding your package) and ask for an extension. The fedex guys will put in an exception and the package will be held for an additional 5 days.

"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse..." - John Stuart Mill

ddeuddeg

kylemittskus wrote:We can't have the packages held at a FedEx location until they attempt delivery one time if it's shipped "Home Delivery" vs. "FedEx Ground."

FedEx Ground >>>>>>> Home Delivery

This is why I use the local FedEx/Kinko's as my shipping address when they're shipping with any division of FedEx. It works for us because there is one that's very conveniently located. I realize that's not true for everyone, but if you'll eventually need to have your package held at a FedEx location anyway, however inconvenient that may be, this eliminates the day of your wine uselessly rolling around in a truck.

"Always keep a bottle of Champagne in the fridge for special occasions. Sometimes the special occasion is that you've got a bottle of Champagne in the fridge". - Hester Browne

bkarlan

On a personal level I have a great relationship with my ground and express guys. The home delivery guy should drive the Oscar Meyer mobile. He is awful. I have already placed numerous complaints with FedEx because of him. (dropped packages, tossed packages, packages delivered to the wrong house, etc..)

Like Kyle said I can't redirect either, until after a failed attempt. Now knowing they are all going home delivery I will send them to FedEx/kinkos instead of my house.

But a recommendation: can you out in the description of the wine if the winery or WCC is going to ship? Because if the winery ships via UPS, FedEx office will decline te package.

"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse..." - John Stuart Mill

slm9951

Ok- I hope I am not getting my FedEx guy in trouble but here goes- I didn' t buy alot form Wine Woot in the summer because I didn't know if I would be home for delivery because I travel alot ( retired ). So I have posted alot about that. The other day, I wasn't home for my Jana delivery and the Fed Ex guy left a sticker on my door saying he attempted delivery. When reading the sticker, there was a place to sign my name so that he could leave it on my door step the next day and Fed Ex would not be responsible for damages, etc. Well, I was excited that I could simply sign and they would leave my wine on my porch- which they did!!! Problem solved- so simple. Who would have known!

bkarlan

slm9951 wrote:Ok- I hope I am not getting my FedEx guy in trouble but here goes- I didn' t buy alot form Wine Woot in the summer because I didn't know if I would be home for delivery because I travel alot ( retired ). So I have posted alot about that. The other day, I wasn't home for my Jana delivery and the Fed Ex guy left a sticker on my door saying he attempted delivery. When reading the sticker, there was a place to sign my name so that he could leave it on my door step the next day and Fed Ex would not be responsible for damages, etc. Well, I was excited that I could simply sign and they would leave my wine on my porch- which they did!!! Problem solved- so simple. Who would have known!

Technically he isn't supposed to do that, because of the over 21 clause on there.

I use to have a deal worked out with my FedEx Express and Ground drivers where they would call me and tell me what time they would be here. My Home Delivery guy isn't as cordial.

I did get it fixed where I can redirect all of my Home Delivery items to the local FedEx/Kinkos.

Still looking for wine.woot to put in the description who is shipping the wine so I can just have the shipment directly sent to FedEx/Kinkos instead of worrying that the winery is shipping it via UPS.

"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse..." - John Stuart Mill

slm9951

bkarlan wrote:Technically he isn't supposed to do that, because of the over 21 clause on there.

I use to have a deal worked out with my FedEx Express and Ground drivers where they would call me and tell me what time they would be here. My Home Delivery guy isn't as cordial.

I did get it fixed where I can redirect all of my Home Delivery items to the local FedEx/Kinkos.

Still looking for wine.woot to put in the description who is shipping the wine so I can just have the shipment directly sent to FedEx/Kinkos instead of worrying that the winery is shipping it via UPS.

Yes, you are lucky you can do that. I have posted in the past that I live in a pretty remote area of VA and can't have stuff sent to a facillity- closest being Roanoke which is an hour and a half drive for me! I didn't think the wine could be left at my house with the signature on the sticker as this would somehow be illegal but I am so glad that worked for me this time. As a VA resident, it looks like I don't have to worry about a wine Woot shipment ever again.

ddeuddeg

bkarlan wrote:Technically he isn't supposed to do that, because of the over 21 clause on there.

I use to have a deal worked out with my FedEx Express and Ground drivers where they would call me and tell me what time they would be here. My Home Delivery guy isn't as cordial.

I did get it fixed where I can redirect all of my Home Delivery items to the local FedEx/Kinkos.

Still looking for wine.woot to put in the description who is shipping the wine so I can just have the shipment directly sent to FedEx/Kinkos instead of worrying that the winery is shipping it via UPS.

I've had an interesting time over the years with trying to guess how they'd ship it so I knew where to have it sent. Now with the wine going via FedEx, it seems safe to have it sent there, but if I choose that option on a combo shipment with some non-wine stuff, and goes with a different carrier, it gets refused at FedEx. So I get it sent to my home address, and divert the wine to the depot when I won't be home. Now I'm in Denver, and won't be able to see a door tag if they leave one, the tracking info woot has provided tells me nothing except a tentative delivery date of tomorrow, and I've already received all of the non-wine items. I'm assuming the wine is on its way in a refrigerated truck, to be handed off to FedEx for delivery once it's nearby. Then maybe the tracking info I have will actually become meaningful. Anyone in the know want to confirm that theory?

"Always keep a bottle of Champagne in the fridge for special occasions. Sometimes the special occasion is that you've got a bottle of Champagne in the fridge". - Hester Browne

rjquillin

Make friends with your FedEx staff, so they accept non-FedEx shipments?
As I have done...

ddeuddeg wrote:I've had an interesting time over the years with trying to guess how they'd ship it so I knew where to have it sent. Now with the wine going via FedEx, it seems safe to have it sent there, but if I choose that option on a combo shipment with some non-wine stuff, and goes with a different carrier, it gets refused at FedEx. So I get it sent to my home address, and divert the wine to the depot when I won't be home. Now I'm in Denver, and won't be able to see a door tag if they leave one, the tracking info woot has provided tells me nothing except a tentative delivery date of tomorrow, and I've already received all of the non-wine items. I'm assuming the wine is on its way in a refrigerated truck, to be handed off to FedEx for delivery once it's nearby. Then maybe the tracking info I have will actually become meaningful. Anyone in the know want to confirm that theory?

ddeuddeg

rjquillin wrote:Make friends with your FedEx staff, so they accept non-FedEx shipments?
As I have done...

They actually did that the other day. The issue currently is that I have two wine shipments addressed to my house that I want to divert to the FedEx/Kinko's depot, where they have already assured me that they'll hold it for me without a 5 day limit. I'm just afraid with my inability to get reliable tracking info, they'll attempt to deliver it (thrice) and then send it back before I get a chance to do anything about it. I wouldn't be so concerned but for the plethora of stories recently about folks getting tracking notices 2 weeks after delivery.

"Always keep a bottle of Champagne in the fridge for special occasions. Sometimes the special occasion is that you've got a bottle of Champagne in the fridge". - Hester Browne

klezman

OK, seriously. Why is wine.woot using FedEx Home? I got 3 email notifications today (yay! on-time notifications!) for this week's massive amount of wooting. Unfortunately I now have a Bell Wine and a Roessler delivery scheduled to be delivered to my business address tomorrow (Saturday). What gives? If you're sending FedEx Home and you tell us to use a business address, you need to send it out early in the week! Or have a checkbox like many other websites (both wine and non-wine) that tells you whether it's a business or home address. I can't send it home in general because if it arrives any other day I'm hosed. But if it's sent from Sonoma on Thursday then I'm hosed when it arrives at my office on Saturday.

InFrom

klezman wrote:OK, seriously. Why is wine.woot using FedEx Home? I got 3 email notifications today (yay! on-time notifications!) for this week's massive amount of wooting. Unfortunately I now have a Bell Wine and a Roessler delivery scheduled to be delivered to my business address tomorrow (Saturday). What gives? If you're sending FedEx Home and you tell us to use a business address, you need to send it out early in the week! Or have a checkbox like many other websites (both wine and non-wine) that tells you whether it's a business or home address. I can't send it home in general because if it arrives any other day I'm hosed. But if it's sent from Sonoma on Thursday then I'm hosed when it arrives at my office on Saturday.

WD? Anybody? Is there a way we can sort this out?

I am with you! I'm in the same boat, with two shipments scheduled to be delivered tomorrow to my office, which of course is closed weekends. It's annoying, especially b/c FedEx Home doesn't deliver on Mondays, so this most likely will be delivered on Tuesday.

rjquillin

klezman wrote:OK, seriously. Why is wine.woot using FedEx Home? I got 3 email notifications today (yay! on-time notifications!) for this week's massive amount of wooting. Unfortunately I now have a Bell Wine and a Roessler delivery scheduled to be delivered to my business address tomorrow (Saturday). What gives? If you're sending FedEx Home and you tell us to use a business address, you need to send it out early in the week! Or have a checkbox like many other websites (both wine and non-wine) that tells you whether it's a business or home address. I can't send it home in general because if it arrives any other day I'm hosed. But if it's sent from Sonoma on Thursday then I'm hosed when it arrives at my office on Saturday.

WD? Anybody? Is there a way we can sort this out?

Just reroute that Bell down here and I'll pick it up at my FedEx outlet.

klezman

rjquillin wrote:Just reroute that Bell down here and I'll pick it up at my FedEx outlet.

Wait, you could do the same...

While true, that's ultimately not the point. FedEx is the opposite direction of everywhere I go in my daily life and it's additional hassle. Having things delivered to the office during business hours is supposed to be a hassle-prevention measure. Using FedEx Home fails that test.

Winedavid39

klezman wrote:OK, seriously. Why is wine.woot using FedEx Home? I got 3 email notifications today (yay! on-time notifications!) for this week's massive amount of wooting. Unfortunately I now have a Bell Wine and a Roessler delivery scheduled to be delivered to my business address tomorrow (Saturday). What gives? If you're sending FedEx Home and you tell us to use a business address, you need to send it out early in the week! Or have a checkbox like many other websites (both wine and non-wine) that tells you whether it's a business or home address. I can't send it home in general because if it arrives any other day I'm hosed. But if it's sent from Sonoma on Thursday then I'm hosed when it arrives at my office on Saturday.

WD? Anybody? Is there a way we can sort this out?

as my ops manager states it, we are in the "willy nilly" shipping mode right now. this is a combination of volume and ideal shipping conditions. if a product comes in we are shipping it out asap. no timing, no strategic rhythm. this lasts for a short period of time. it appears there some casualties with this (needed) method. sorry Klez. i'm certainly open to ideas and further discussion.

North316

Is it always FexEX Home these days? I'm having issues getting them to change it to ship to a local FedEx office, maybe I have to wait until they've tried to deliver it 1 time.

ALso - in my experience it's been FedEx, if I start shipping it to a FedEx Office store, could shipment be UPS as others have worried about in this thread or is it always FedEx these days?

You shouldn't have to wait until a delivery attempt, though you do have to wait until the item is actually moving. If the label has only been generated, but not actually picked-up yet, you can't re-route it.

rjquillin

Winedavid39 wrote:as my ops manager states it, we are in the "willy nilly" shipping mode right now. this is a combination of volume and ideal shipping conditions. if a product comes in we are shipping it out asap. no timing, no strategic rhythm. this lasts for a short period of time. it appears there some casualties with this (needed) method. sorry Klez. i'm certainly open to ideas and further discussion.

Just as a reference point, I had at least four "home" deliveries made to the FedEx office this Monday. ~normally~ home delivers Tuesday~Saturday and skips Sunday~Monday.
Not this week.
Rather surprised my office girls as well; best guess, volume up and they don't have room to keep it.
I've done pickups every day this week and still there are boxes waiting, and more on today's truck.

rjquillin

North316 wrote:You shouldn't have to wait until a delivery attempt, though you do have to wait until the item is actually moving. If the label has only been generated, but not actually picked-up yet, you can't re-route it.

klezman

Winedavid39 wrote:as my ops manager states it, we are in the "willy nilly" shipping mode right now. this is a combination of volume and ideal shipping conditions. if a product comes in we are shipping it out asap. no timing, no strategic rhythm. this lasts for a short period of time. it appears there some casualties with this (needed) method. sorry Klez. i'm certainly open to ideas and further discussion.

That's fair - you're trying to get a lot through the warehouse and out to everybody. Since it's a time of year when things are unlikely to get heat damaged (even here in SoCal) it makes sense. So long as this only happens during this sort of optimal weather I'm not worried. If this happened in summer (which down here goes until late Oct) then I'd have been worried about heat damage.

MarkDaSpark

Winedavid39 wrote:as my ops manager states it, we are in the "willy nilly" shipping mode right now. this is a combination of volume and ideal shipping conditions. if a product comes in we are shipping it out asap. no timing, no strategic rhythm. this lasts for a short period of time. it appears there some casualties with this (needed) method. sorry Klez. i'm certainly open to ideas and further discussion.

The checkbox (business address) sounds like a good idea. Or one that says "Saturday Delivery is Okay".

Someone has to put WD's kids thru college, but why does it have to be me! *This post is for purposes of enabling only, and does not constitute any promise of helping pay for said enabling. It does indicate willingness to assist in drinking said wine.

kylemittskus

North316 wrote:You shouldn't have to wait until a delivery attempt, though you do have to wait until the item is actually moving. If the label has only been generated, but not actually picked-up yet, you can't re-route it.

FedEx home can't be held until one delivery is attempted.

"If drinking is bitter, change yourself to wine." -Rainer Maria Rilke

"Champagne is a very kind and friendly thing on a rainy night." -Isak Dinesen

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