Further information

We take the safety of the items we sell very seriously. All of our products are regulated, tested and audited to meet UK and EU standards. Shopping with JAC means, you have peace of mind, that the hardware or E-liquids you are purchasing have been independently tested and verified as safe for use. More information on our safety and quality controls.

Coronavirus Update

Please note, due to the ongoing Covid-19 outbreak, Royal Mail are advising customers to be prepared for instances of disruption and delay in the network. While we are operating as normal and aim to ship your order as quickly as possible, we unfortunately have no control over localised postal delays and therefore advise customers to order in plenty of time to allow for such delays in service.

Deliveries may arrive later than stated on the site, and outwith the usual delivery timescales. Unfortunately we will not be able to reimburse postage costs in such instances during this period, and the normal timescales that dictate when Royal Mail will consider a parcel as lost are suspended due to significant disruption in the postal network and at Customs in various territories around the world. We hope our customers understand that these are unprecedented times, and while we and Royal Mail aim to meet regular timescales they can’t be guaranteed.

Coronavirus Update

For the next wee while, there will be one area where we shall have to make to make some changes to how we work, and that is our approach to customer returns. From this point on we can not accept any returns to our head office address, which means all warranty returns for exchange, refund or repair are temporarily suspended until further notice.

We’ll do our utmost to diagnose and troubleshoot problems remotely and ask for your assistance in providing photographs or videos to help to do so. This will ensure that where required we can continue to issue replacements.

Any 14 day returns (due to a change of mind etc) will be authorised as normal, but please allow up to an additional week for these to be processed.

None of this affects your statutory rights, or our 14 day no quibble returns policy, but we ask customers to be patient while we do our best to process things as quickly as possible. Once the current lockdown period ends and we are able to return to the office and handle returns, we’ll be happy to pick up any outstanding cases.

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Customer Reviews for the Micro USB Charging Lead

Bought one with the kit and ordered one spare. Using both for almost 8 months on different laptops with no issues.

Do not recommend - by Jonathan, 20 January 2018

1

Works well at first but then refuses to stay connected after a few weeks. Constantly falling out at the slightest movement. I’ve had 2 and it’s happened to both of them. Just use a generic micro USB, stay in much better. Clearly another thing JacVapour don’t want to address. ..................JAC Vapour Ltd: This is a standard usb, it's the same ones that come in the kits, if you are having issues please contact customer service, but I am not aware of any issues other than yourself. I am not sure which end you are talking about but if it's the standard usb end getting loose then a small squeeze to tighten things up works will all usb. If there is a problem customer service will replace it.

Could be better... - by Jonathan James, 20 July 2017

3

Could be better, use with my Series S battery and it doesn't stay in properly and I'm constantly having to adjust it. Also if I can use my device while it's charging, why isn't the lead longer? .............JAC Vapour Ltd: Please contact customer service if you are having issues, as the lead should stay firmly in the device, the lead is 1m long so it's more than enough to use the device while charging, I wondering if potentially the wrong lead has been sent, so please contact customer service. Thanks for the review.

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JAC Vapour UK products are not intended as a nicotine replacement therapy, nor are they a cessation device. JAC Vapour e-liquids contain no tar or tobacco. JAC Vapour products are intended for use by existing smokers aged 18 or over as an alternative to tobacco cigarettes. Not for use by children, pregnant and breastfeeding women or persons in ill health. If you are taking any medications, discuss with your doctor prior to using a JAC Vapour product. JAC Vapour products may contain nicotine which is a highly addictive substance. Do not use if you are allergic to any of the ingredients in a JAC Vapour product. Read all instructions before use. If you are unsure as to whether using an electronic cigarette is the right choice for you, please discuss with your doctor.