Top gear in a budget price.

Disclaimer: I have no way to affiliate with the phone company, but I got the phone from the manufacture directly in the early day. Below is the review I wrote after two weeks' usage and tests:
It is a great phone. But it has been a hard task for me to pick up the best feature of the Honor 5X phone. If I have to choose, the cameras may be on the top (considering the price), then the battery, then the build, the quality, the performance, EMUI and user-friendly designs. All of them are really close on my ranking, and all of them should be above the average of phones in the similar price range in my personal view of point. The detailed review follows.
The nice cameras: 9/10
After searching among most recent phones, this phone's camera is surprisingly among those of the pricy ones. I have used the phone cameras in big conference rooms, typical class rooms, on street and many other places in my daily life. The cameras work great! In the classroom, it is very helpful to take a Panorama on the blackboard. I did one with a long blackboard--the resolution is set to be relatively low and my hands were shaking at the end. The text is good enough for notes taking! But there is still some room for Huawei to improve on the optical stability of cameras.
I taken some photos on street at lunch time. The camera readjusted the strong sunshine on top automatically so that you don't feel too bright, but I did!
On the software side, there are also useful features and apps using the cameras. You can make photos in Valencia, Sweat, Sentimental and other flavors and beautify photos in real time. It also has the dedicated design for taking photos for food. Most interestingly, there are pre-installed apps for using the phone as a mirror, magnifier and flashlight if you need. I always want to see the back of my head, but I couldn't do it until I have the phone. I just use the Mirror function and put the phone on the other side of my head and touch the screen to have a snapshot over the front camera, and then I can see if there is any grey hair on the back side in real details! The Mirror function is different than a normal camera because normal camera function may automatically re-focus for a fixed effect, but with the Mirror, you can zoom in and fix the focus if you want to see more details of the photo. Moreover, if you blow over the microphone, the Mirror really "condensate fog"!
The long-lasting battery and energy-efficient design: 9/10
I have tested the energy consuming and battery lasting time in a normal usage mode, a heavy usage mode and standby modes. All gives impressive results. With a normal use (wifi, camera on, Twitter and so on) in a conference event from 7:30am to 9:30pm, the phone still has 72% battery left over in the end. I have also tried a little bit of crazy, with wifi on for facebook, twitter, and sharing photos, no apps closed if openned, uisng Endomondo to track my travel path using GPS and using a lot of apps, for the worst and heaviest usage, I still has almost 20%-30% of battery left after a day. I did a 22min wifi calling test, the voice was clear, battery only dropped 3% to give an estimated airtime of 666min which can be improved if GSM signal is used. Basically I don't worry about the power supply in a day for most of using cases.
For the standby modes, I tested two modes. One is with Wifi and GPS on (no SIM card installed over the course), the battery went from 51% at 9:34 on Feb 15 in the morning and to 44% at 6:19pm the same day with a few automatic app updates. Only 7% of power drop in 9 hours. The other mode is just to have every app closed, no wifi and GPS, turned on for about 5 days. It still have about 90% of power at the end of test. However, I forgot to turn three apps off during the process and it drills the power a little. It predicted there could be 30 more days alive time in the same mode based on the linear regression of past usage pattern.
Shining metal body and strong-built cores: 9/10
If you have the phone at hand, you won't refuse the light but solid and quality feeling. Huawei has really put a lot of efforts on building metals bodies of phones -- see the premium Mate and P series of Huawei phones. I also did a couple of simple free drop tests from heights about 1.5m and 2m (much taller than my head). The video can be found on YouTube. A much complete 4-step drop test by Huawei guys can be searched on Google. After the 10m drop, the screen was cracked but still responding. I did not go that far. But from my drop tests, I didn't see any scratch or crack, the phone is still fully functional. It is built in tough!
Fresh-feeling EMUI and user-friendly design: 9/10
It has been convenient for me to directly use the fringerprint reader, pre-installed apps and swiping around over the phone on the EMUI Android system.
The EMUI and pre-installed apps are really convenient for me. Despite the phone screen is large, it comes with a one-hand UI. The power saving features and the free Huawei backup storage offer are really a nice support for using the phone. There are some useful settings as well. For example, on Accessibility, you can choose Gloves mode, so that the phone can respond correctly if you wear a glove and need to touch the phone in an unusual way. With motion control setting, you can set Flip to Mute, Shake to Rearrange icons, Double Tap to Turn on Screen, and Draw various Letters on the turned-off Screen to Turn on Flashlight, Music, Dialer and other functions easily. These designs are similar to OnePlus phones.
Overall, I think this phone is built with almost the best hardware and quality with truncations of investiments on NFC, gyroscopic sensor and storage space. You can purchase a NFC card and up to 128GB SD card to extend the storage space if you really need. I don't feel the gyroscopic sensor is that important for now. One thing I need to remind you is that this phone comes with dual SIM cards support but not with dual wifi bands support. If you need to use other wifi bands, this is a restriction. For my case, I have downloaded a 2.7GB upgrade package from Huawei over wifi in ~20min at a university, I don't need dual wifi bands in my working environment. So far, I haven't found any other phone which has similar build and price at the same time in the US market.

I would recommend this to a friend

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Brand response

Huawei Customer Care

2 years ago

Thank you for such a detailed review, It really shows how great you feel about the 5X. Your feedback is very much appreciated and we will be forwarding it to our product team. (DM)

Lyazelias

Member

Rating: 1 out of 5 stars

1

Awful customer service from Huawei. Long read

Posted 1 year ago

Lyazelias

Member

These are nexus 6p phones but this in direct reflect of Huawei customer service. Sorry for any spelling errors. I am a huge fan of pure android and love the updates nexus phones give you. I have had 2 of these phones and enjoyed them till i had issues. The first one I had I bought with geek squad. After 8 months of use my phone would not turn back on. They did not Have the phone in stock but since it was an unlocked phone they replaced it with a different phone of the same coast.
Well the sad part is that I did not buy the geek squad on my other phone.. it was is 8 months old and suffered from the batter shut down and boot loop issues of recent.. Here is how Huawei has treated me since I sent them my repair unit for warranty repair/replacement
I called and spoke with the an agent (888-548-2934).. we went through the whole manufacturer re-set and agreed there was an issue covered by warranty and send it in. They said it would take 7-10 business days which I agreed and understood. The sent me a label to send in sent it to them. It set at their facility over 3 working days. I called to see if they received my phone.. later that day they finally sent me an email saying they had it and were on its way to repair it. so i said ok. From there is when things get crazy so I will list them from here. You cannot make this stuff up.
1. I called on the 5th day and were still working on it but said to call after the 7th day. The 8th day i called to see how it was going. They couldn't find my phone. Spoke with a supervisor finally found my phone. He said that it could actually take up to 15 business days for them to fix it or send a repair. I was frustrated but understood.
2. I called on the 12th business day. The person placed told me to have patience that it was on the assembly line. So i called on the 13th day to check on it since it was a Friday. The first person i called told me my phone was sent the day before. She gave me a tracking number that went to a complete different state, in which I told her so she gave me more tracking numbers. She gave me 3 tracking numbers in which went to 3 different addresses in 3 different states. We lost contact so i called again and this new agent told me my phone was still on the assembly line. They he said they were sending replacements but would get new tracking numbers daily and to call the next day. I waited a couple days till Monday and called back.
3. I called on Monday (14th) business day. Told me still working on it. But to call the next day. I got the same response and run arounds for the next 2 days (15-16th business day). Some said they couldn't find my phone so had to call back. On the 17th business i spoke with someone and they said my phone was sitting there for 4 business days waiting to ship and they were having shipping delays. He promised me my phone would ship out by the next day. So I called back again and the agent sent me to a supervisor in which told me my phone was still on the impassibly line at the repair center and that he was going to email them and make my case a priority. I asked him questions and said they have had it where it has taken more than 30 business days before someone received their phone.
4. I waited a day or 2 and called. Still on the assembly line and said they asked for 3 more business days. She said a lot of lies on things multiply times I caught her on and told her. I called the next day same answers and run around. I called again today and they couldn't find my phone so asked to speak with a supervisor. I thought I would drill them on questions to find out something’s. i asked him why they wouldn't send a replacement device if it was taking so long. Asked him what a manufacture phone was.. he didn't know that. So i thought I would dig in deeper. I got the supervisor to admit they were a call center that in a different country out of the USA that takes calls from different companies, including Huawei, that pays to take calls for customer service. They have to email Huawei the complaints of customers and that you have to go through their call center to speak to Huawei. This is why they can't direct you to any other department and why customers or hung up with no answers.
I have had more issues and lies from the representatives but this would be way too long to read. Huawei doesn't deal directly with their customers but uses a call center to take the heat giving out false information so they don't have to deal with argument.
I am going on a month since they have had my phone "at the repair center" with no way to contact Huawei other than the call center in which can't do nothing but email complaints to Huawei. The call center is useless. With not being able to find any info of a repair Huawei has Customers in the dark and makes it seem that once you have bought their phone and paid for it, you are not a valued customer anymore. Very disappointed since the phone was great in the begging and really had some strong points, but in this day of age there are a lot of options out there with much better customer service.

No, I would not recommend this to a friend

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theregoesmyeye

Rating: 4 out of 5 stars

4

it has its ups and downs.

Posted 2 years ago

theregoesmyeye

I am a power user of devices and maybe a lot of the issues I have won't be an issue for you. Let's go ahead and get the cons out of the way.
Cons:
Laggy during CPU intensive programs: Try playing a game or rendering a video and switching to another app. There's almost a 4-5 second delay as the phone attempts to catch up.
Average battery life: if you had given me fast charging for this phone I wouldn't have complained. But this is a bad idea to have battery life almost as good as everybody else but not give me fast charging like everyone else does.
No NFC: I understand it's a budget phone, but NFC chips are extremely cheap and I would've been happy paying a little more for a 5x with NFC.
Back of case is a smudge magnet: every time I handle my phone the back of it looks like it's been setting on top of a bucket of fried chicken. Ew.
Camera struggles in low light: if you're indoors go ahead and turn on the flash unless you really want a grainy and blurry photo. Outside the camera is great.
Pros:
Price point is good for an eight core phone.
EMUI: a lot of people complained that the interface on this phone is annoying and it is until you figure it out. It doesn't have an app tray like Android, but rather you slide from screen to screen in order to find your app like on an iPhone. Simply because EMUI (the phones launcher) was designed in China to make an Android phone look very similar to an iPhone. EMUI also packs a lot of surprises. You know those apps that force a notification on your status bar and you can't figure out how to turn it off? No worries. EMUI will give you a warning but it will let you close it. Facebook taking up too much battery while it's closed? EMUI will tell you it is and offer to close it every time you turn the screen off. Wonder where your storage space is going to? EMUI will tell you and offer to clean up the junk files for you. Plus imho it's refreshing to see something other than Samsung's TouchWiz or stock Android. I do have one complaint though. If you purchase this phone, make sure to open up Google Play Store, go to settings, and unchecked the box that says to add a shortcut to the home screen. If you leave this box checked, EMUI will add a shortcut and then Google Play will add a shortcut, leaving two shortcuts for the same app. It's best to leave this turned off.
In closing: if you want a cheap phone that looks like an expensive one, maybe this is a good buy for you. If you need a powerful phone or a phone that stands out from everyone else, look elsewhere. In all fairness at $200 though, it is quite hard to find a phone that is either one of those, though.
Edit: I attached a photo I took outside to show you what the camera does outside. It is a square photo because that's the only way you can achieve the 13 megapixel photos. Wide photos require you to drop down to 10 megapixels.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Thank you for your detailed review, theregoesmyeye, we love hearing from our customers and we greatly appreciate the time you put into your feedback. Have you updated to Marshmallow yet? The new D003 patch for Marshmallow should help to alleviate some of the lag that you are experiencing. Currently the D003 patch is in the middle of a random staged OTA roll-out so if you have not received it yet, it should be arriving soon. We will relay your thoughts about the NFC and camera to our product development team as we are always on the look out for new ways to improve upon our existing products. We are glad you are enjoying the EMUI. Thank you again for your review, and thank you for shopping Honor. We appreciate you!

btorrez

Rating: 5 out of 5 stars

5

Great phone for the price

Posted 2 years ago

btorrez

I have been using the Honor 5 for about 10 days now and overall am very happy with it. Here are some observations & suggestions for a new buyer. Also, just an FYI, I am a pretty basic user. I need a phone for internet, email, texting and phone service only. I don’t take selfies, stream video or audio so I am not a good judge of this phone’s capabilities if those things are important to you. Some thoughts:
1) I bought my phone at Best Buy. None of the reps knew anything about it and tried to sell me other phones. Do your research before you go in. I had to go to 2 stores to get a phone. None of the reps at Best Buy knew that they even handled this phone.
2) Because the Best Buy I went to had a limited supply, I had only one color choice, silver. That was fine with me, but you may want something else. If you buy through a local store, check with them first.
3) My phone did not come with a manual. You will probably have to download it from Huawei’s web site. No big deal, but the manual is very helpful, especially if you are new to smart phones.
4) The charger supplied is a basic 1 amp charger which is pretty slow. I upgraded to a 2 amp charger which I got at Best Buy for about $25.00. You may also want to buy a charger to use in your car which you can get at Best Buy. These are universal chargers and can be used with any number of smart phones.
5) The phone does not come with head phones or ear buds.
6) Best Buy does not stock any of the protective screens or cases for the Honor 5. You will have to find them locally through a specialty store or order through Amazon, which is what I did.
7) I have ATT service. I had to buy a new SIMS card to fit the phone. My old one did not work. That was another $10.00 or so.
I hope this helps. Again, I am very happy with the phone and for the price it does a nice job. Good luck.

I would recommend this to a friend

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Brand response

Huawei Customer Care

2 years ago

Thank you for your detailed feedback, btorrez! Apologies for the limited color options, we will pass this information along to our team so we can make sure to restock our inventory in your area. We are so glad to hear that you are happy with your purchase. Thank you for shopping Honor!

fraamus

Member

Rating: 4 out of 5 stars

4

Great Bargain Phone. Loaded plus fingerprints!

I was looking for a decent 5.5 inch or larger phone to replace my IPhone 6. I started at the high end with a ZTE Axon 7, then a Moto X Pure, and now this very inexpensive phone.Surprisingly it does everything I want a smart phone to do at at least half the price. Something I can't always say about the others. I needed:
-5.5 inch at least 1080P
-Fingerprint Scanner
-Voice command with Google Now comparable to Siri.
-Ability to connect to my car via BT AND stream audio
-SD Card slot and Plug and Play MTP with my computer to sync music.
-Fast charging.
So heres the good news. It does all that and more. The sync software that comes on the phone (HiSuite) allows you to manage video and pictures, update firmware, and sync with Outlook Contacts and Calendar. It even finds and merges duplicates. Like most Android 6 you can choose the USB to be charge, pictures, or files which sees it as an MTP device and allows you to sync with any of the good sync programs like MediaMonkey. You can also just take your card put it in an adaprer and drag and drop all your music. Windows will convert. I managed to get 2200 on my phone. The albums,cover art, and artist and order all moved over just fine. The fingerprint scanner does work for other progams like LastPass and can be customized to use as swipe gestures. Overall it just does everything well.
The BAD news:
-It does it well but very slowly, The 2GB ROM, paltry 16MB RAM, and pitiful Snapdragon 616 mean the phone is slow and apps do NOT snap open. Even Facebook thinks about 5-8 seconds.
-Also Huauwei chose to disable one of the best parts of Android 6, adoptable storage. You cannot add memory to the OS by expanding it with an SD card. Having used it in other phones it really helps. Nope to get this working you have to root the phone and do other mods that can brick your phone.
-I also said fast charging and its more like medium. It cannot use Qualcomm QC 2.0 or 3.0 which charges phone in about 40 minutes. It can however accept higher amperage so a good QC3 or 2 or IQ charge charger will take the 4 hour charge time down to a couple. Still not great, Battery life is one day with BT and wi-fi on so it's a charge all night process. Using Perfomance or Smart power options, your looking at 20 hours from full charge.
-The OS from Huauwei EMUI is pretty bad. No app drawer. Ugly. Slow. You can switch to Google or Nova Launcher. If you start with the former you can import the setting into Nova.
OVERALL-- It is what it is for me, A $158 Android 6.0 phone that does what the much more expensive ones do and sometimes more. It requires tweaking to make notifications appear in lock screen and to speed up apps. Also for no apparent reason it would absolutely not restore this phone from any previous configuation the was backed up to google play. The minute I logged in Google it should have asked me if I wanted to restore from another phone (there are two profiles). Yes backup and restore was turned on. Nope wouldn't do it or do so in the store. I had to restore programs one by one. Pretty tedious. So not perfect but the BEST budget phone!

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Hello, thank you for the review on your Honor 5X! The Honor 5X is one of our most popular smartphones for under $200. A second-generation FPC rim-free touch fingerprint sensor offers better performance, greater accuracy, and a 0.5-second unlocking time. The Honor is the first phone to feature three different card slots: nano-SIM, micro-SIM, and microSD. This offers improved compatibility over dual nano-SIM solutions. (Full SIM compatibility: A 4G SIM card can be inserted into either of the SIM card slots) If you are having issues connecting and restoring your Google account, please back up and restore the system and media data on your phone using a SIM SD card, microSD card, Huawei cloud account, backup application, or HuSuite. Note: You can only back up your contacts, messages, multimedia messages, calendar events, and applications. Thanks again for the detailed review and feedback! (NS)

HappyinFL2

Member

Rating: 5 out of 5 stars

5

Excellent Budget Phone with some Premium Touches

Posted 2 years ago

HappyinFL2

Member

This phone is absolutely fantastic for $199.99.
The 1080p screen is bright and crisp. The aluminum body feels well made and sturdy, and is, at first look, easily visually comparable to phones like HTC M8 or M9. The cameras are above average for the price, and the fingerprint scanner is SUPERB. It is incredibly fast, and can be "programmed" to execute several useful features, such as taking a picture, pulling down the notification shade, etc. It is, hands-down, my favorite feature of the phone. Sadly - the ONE thing I wish this phone had was NFC. I have been using Android Pay recently, and with this excellent fingerprint scanner, would've loved to use Android Pay with it. No luck.
The Emotion UI skin that Honor uses is in some ways, a bit like iOS. I've owned iPhones and don't mind iOS. There is no app drawer. People seem to freak out over that - why, I'm not sure. If you want a more traditional "Android UI," download Google Now Launcher or Nova Launcher.
Easily worth the money I paid for it. - and in a few ways, comparable to many higher priced phones. After purchase, this has reinforced my belief that most mainstream users (myself included) would be perfectly happy using this phone, saving themselves a lot of money over current flagships. My two most recent phones were an IPhone 6s and a Galaxy S6 Edge. This phone does about 85-95% of what those phones did -- while only being a third of the cost. $$$$$ savings is worth it.

I would recommend this to a friend

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Brand response

Huawei Customer Care

2 years ago

Thank you for the amazing review, HappyinFL2! We love to hear from happy customers.

danakimberley

Rating: 5 out of 5 stars

5

Smartphone from Heaven!

Unlike most of the reviewers, I haven't had a lot of smartphones. And my old 2 gig 4.1 Jelly Bean Alcatel was very problematic from day one. So I wanted something with lots of memory, lots of RAM, great photo resolution and fully updated to the latest O/S. Plus, I wasn't sure if this phone would work on my Straight Talk account. But holy smokes, Batman! I hit the jackpot with this baby. While it may be a step down for some folks, it's a HUGE STEP UP for those of us who have been limping along on our old and tired phones. It's sleek, slim, polished and has more bells and whistles than any moderate smartphone user could want, at a decent price. I thought the EMUI format might be difficult to adapt to, but I was able to easily arrange everything just the way I wanted it in a matter of an hour. True, the volume is low. But that's a minor complaint considering the long line of plus signs that come with this phone. It was so inexpensive, but I feel like I just entered the same territory as those who are spending the big bucks. Even my sister, who updates to a Samsung Galaxy (whatever #) every year, is eyeing it with serious intent. Plus, Kudos to Stephen in the West Palm Beach (Palm Beach Lakes) Best Buy store for his great service. He did just about everything for me that he could -- from breaking the lock on the cabinet that held MY phone when the key broke off in the lock, to transferring and downloading every bit of data from my old phone that he could get his hands on. He was wonderful. AND - for all you Straight Talk folks out there - here's a tip: Straight Talks DOES NOT PROVIDE O/S UPDATES ON THEIR PHONES. If you buy Jelly Bean 4.1, you're stuck with it forever. However, when you switch to an Honor 5 phone, the updates bypass your carrier. That means your phone will serve you well for a lot longer than otherwise. Hope you all get a little something out of this review, especially those of you who are stuck with an outdated phone and feel that you have very few options to update to an INEXPENSIVE BUT REALLY COOL PHONE WITH ALL BELLS AND WHISTLES PHONE!

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Hello, thank you for the 5 star review regarding your Honor 5X device! Here at Huawei, we love to see our customers happy. The Honor 5X comes with a sleek, robust housing crafted from diamond-polished aluminum alloy, normally reserved for aircraft, 64-bit octa-core CPU, 3000 mAh battery+SmartPower 3.0, 13MP main camera +5MP front camera, and 5.5"HD (1920*1080) display for all your gaming and video needs. A second-generation FPC rim-free touch fingerprint sensor offers better performance, greater accuracy, and a 0.5-second unlocking time. Unified speaker chamber, unique smart power amplifier, and bottom speaker design for crystal-clear audio quality. Be first-in-line for all the newest push notification software updates and keep your phone running smoothly. The first Honor metallic phone to feature three different card slots: nano-SIM, micro-SIM, and microSD. This offers improved compatibility over dual nano-SIM solutions. (Full SIM compatibility: A 4G SIM card can be inserted into either of the SIM card slots.) Never run out of storage space again. We appreciate the great review and thanks for choosing Huawei! (NS)

ZigZak

Rating: 2 out of 5 stars

2

A Tale of Two Phones

It pains me to give the Huawei 5x a poor rating. I've used this handset as my primary device for about 6 months, and found it quite competent, particularly after receiving the Marshmallow update. It is elegant looking and one would not feel embarrassed pulling it out in the company of more expensive devices.
Here is the rub though. There is always a rub. Over the holidays I slept in a covered out door patio and left the phone on the table, in a case, next to me. In the morning a thin film of moisture appeared on the 5x, and on my Moto G4 sitting next to it. Incredibly that rendered it inoperable. No problems with the Moto. An exchange with the folks at Huawei/Honor confirmed that I now have a beautiful silver paperweight, as that is not covered by warranty.
Although I have enjoyed my time with it, I can't recommend a device this delicate. The Moto G4 Plus may not be as attractive, but is a more durable, practical purchase. RIP my little friend.

No, I would not recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Hi, we're terribly sorry to hear that your device suffered water damage after it was left out on a covered patio table overnight. We always recommend that our customers purchase a case/screen protector for the device and protect it in any way from accidental damages, water, dust, and drops. Unfortunately, our policy clearly states that any accidental water damage will not be covered by our warranty. We apologize for that and hope that you will consider using Huawei Honor devices again in the future. (NS)

runner4christ

Verified Purchase

Elite Member

Rating: 5 out of 5 stars

5

Excellent phone at amazing value

Posted 1 year ago

runner4christ

Verified Purchase

Elite Member

Pros: Fast processor (8 cores!), lots of RAM (2GB!), and doesn't come pre-loaded with a bunch of junk. The camera is really good, and I love having the fingerprint reader on the back. The phone is huge (size of iPhone 6 plus) and resolution is great. The battery life is very good, and I love the phone manager application that prompts you to close programs that are consuming the battery in the background. The value is amazing. I couldn't believe I got such a great phone for less than what you pay on most insurance replacement plans for a refurb.
Cons: The phone is huge, which can be a drawback to some. The standard android emojis are lame. The speakerphone is marginal. The bluetooth connection in my car will always connect to the phone, but at least half the time it doesn't connect for Media and I have to disable, and re-enable bluetooth to get it connected. Cases were hard to find, but I did find a good case for it on that South American river site.
Overall the Pros well outweigh the minor annoyances and I would definitely recommend this phone and would buy it again in a heartbeat.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Hello, we're thrilled to hear you think the Gray Honor 5X is an excellent phone at an amazing value! For under $200, this is one of our most popular devices. Enjoy high-performance, low-power through SnapdragonTM big.LITTLE octa-core processor manufactured using 28 nm technology. We understand your concerns about the phones drawbacks and will forward your information to our product development team to further evaluate. Thank you for your positive review and we appreciate the kind feedback! (NS)

briyun

Member

Rating: 4 out of 5 stars

4

Decent pricing, decent phone!

Posted 1 year ago

briyun

Member

Well what can I say? With this low of a price, you'll get what you paid for. But to be honest, this phone is awesome. I bought this phone for my mom who upgraded from a flip phone to the Honor 5x. When we got to Bestbuy, they didn't have the color my mom want so she bought the black one. Which she is happy with.
Let's see whats the pro? The size of the phone, woah compare to my Blackbarry Priv, almost the same! The battery is not bad, in the beginning, my mom charged her phone every three-four days. But once she discovery games, she have to charge it every two days. Which you can't complain because some phones out there, you probably would need to charge it one or two times throughout the day. The camera, 13MP? Woah I was surprise the quality of it. She starting to record and take pictures of almost everything she sees now and send them to my sisters and I. But it's fairly a simple phone with texting and phone calls. I really enjoy the finger print feature because it's easy to use.
So far, there's nothing I could complain about with this phone. I wish they had the white one when we were shopping for the phone because that's what my mom wanted. And there were limited cases to select, even online, its hard to find one.
If you're looking for a cheap and decent android phone. This phone is the phone to get! Just $200 and it can compare to some of the phones out there, you can't beat the price! I would highly recommend this to people that's low on budget.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Hi There, we're glad to hear you mom is happy with her new Gray Honor 5X smartphone! For under $200, this is one of our most popular smartphones. Enjoy high-performance, low-power through SnapdragonTM big.LITTLE octa-core processor manufactured using 28 nm technology, it has the ability to run 3D games seamlessly with PC-grade GPU. The all new fingerprint sensor takes photos with its fingerprint sensor, including both ordinary photos and selfies. Take advantage of the time-lapse and slow-motion capabilities (4 times slower than real life) for a more creative look and perspective. Thank you for the feedback! (NS)

JackD

Rating: 5 out of 5 stars

5

Best Android Phone I have Ever Owned

Posted 1 year ago

JackD

I purchased this phone from Best Buy in Arlington TX in August 2016 when it was on sale. It has been worth every penny. You pretty much get most of the high end features of the other phones for a 1/3 of the price.
Pros:
-Gorgeous 5.5 inch screen
-2GB of RAM - super fast phone. Lightning quick.
-Metal body
-Fingerprint reader, also super fast.
-Clean Lines
-More bang for your buck
-"Interesting" UI (Android fans who own this phone now exactly what I mean. It took me about a week to master, but I love the UI now. It is one of the most intuitive UI's I have used on Android, which tends to give a clunky user experience in general, but not on this phone).
-Highly customizable OS. No worry about rooting or other nonsense, just boot up and go.
Cons:
-None worth mentioning, but it only comes in 16GB with no expandable memory. I don't care because I am a cloud storing kind of person and I don't download many games or apps, but for some of you 16GB might not be enough. But for 90% of people, 16GB seems to be good.
It does not come with a SIM, but I purchased a 3 in 1 T-Mobile SIM from Best Buy as well for 5 bucks. Very easy to install (use the micro SD for data and talk), ported my number in one hour.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

We are pleased to hear that you are enjoying your 5X. You mentioned having an issue with the 5X not having expandable memory. Please note, the 5X does have expandable memory, it accepts MircoSD cards up to 128GB in size. Again, thank you for the excellent feedback and we hope that you continue to have a great experience with your 5X. (DM)

BBCustomer

Member

Rating: 3 out of 5 stars

3

Like the dual sim and the price

Posted 1 year ago

BBCustomer

Member

My main reasons for picking this phone were good reviews, dual sim capability and price. I had been carrying two phones: one personal and one business. I needed to replace my personal phone and was pleasantly surprised to find a dual sim phone at this price point and with such good review. I have had the phone for about two weeks now.
I do not have much of a problem with the proprietary UI that many have mentioned. It doesn't take long to get used to it and I didn't have app drawers on my old phone, so you can't miss what you never had.
I have experienced the "laggyness" that others have mentioned. Commands are frequently not executed instantly. Usually, it is a delay of a second or so, but, sometimes, you are just ready to tap again, when the command is executed. The biggest issue I have is when using the Chrome browser. It will start slowing down until it is unusable. Closing Chrome and re-opening or restarting the device will fix it for a little while, but doesn't take long to slow down again. I will need to do more research on possible solutions to this problem.
The other features like camera, sound quality, connectivity, etc. all seem pretty good. Screen size and quality is also very good.
I would recommend this to a person that was on a budget and wanted a dual sim phone, but, only if you can tolerate some lagginess.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

I's good to here that you are over all pleased with your purchase and would recommend it. if you continue to have issues with your device freezing up and lagging, please give our Huawei support line a call at 1-888-548-2934 so that we can further assist. (CB)

Carrie

Verified Purchase

Member

Rating: 4 out of 5 stars

4

Great for simplicity

Posted 1 year ago

Carrie

Verified Purchase

Member

I've had this phone for a month and a half now and I have to say it is not to bad. I am able to surf the web play light games and listen to music. It holds internet connection well and with the fastest update it has gained more qualities that were present in the s6 that I had before this phone. I have only two problems with this phone. The first is the call quality. Sometimes my contacts voices fade in and out while I am talking to them with the phone up to my ears. That has been easily rectified by my Bluetooth ear phones. The second problem is that occasionally this phone becomes a little laggy. It comes and goes. I however did not have this problem when I first review this phone and it maybe the many files I have stored on here. A sd card is a must. It cannot hold much on it while also operating smoothly. I have dropped this phone with out a case once on concrete and other than a ding on one corner it was fine.The fall was waist high. I have since then put a simple case on it and left the screen protector that came with the phone on it and it survived every fall with no sign of injury and I drop my phone a lot.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Hello, Thank you for the 5 star review on your Honor 5X! A sleek, robust housing crafted from diamond-polished aluminum alloy, normally reserved for aircraft, a 64-bit octa-core CPU, 3000 mAh battery+SmartPower 3.0, and 5.5"HD (1920*1080) display is perfect for gaming, music, and streaming videos. A second-generation FPC rim-free touch fingerprint sensor offers better performance, greater accuracy, and a 0.5-second unlocking time. Take advantage of the unified speaker chamber, unique smart power amplifier, and bottom speaker design for crystal-clear audio quality. If you notice a lag on the device, we recommend shutting the phone down to refresh it. Also, make sure your battery settings are set to "normal" and you have your caches cleared. If you have any more questions, please reach out to our Huawei customer service center at +1-844-524-6667 and they can further assess the situation. (NS)

Ormy

Rating: 2 out of 5 stars

2

Nice, but buyer beware.

Posted 1 year ago

Ormy

All things being equal, the 5x is a nice device for the price. Metal construction, good camera and screen. Even the much maligned EMUI is a pleasant experience.
It is unfortunate then that Huawei hobbled this device with its total lack of software support. Although it is a year old, it will forever be stuck with Android Marshmallow. The $59 Metro PCS LG Aristo is rocking Nougat by golly. As far as security patches, nothing since May with nothing in sight per their tech support. This is totally unacceptable for a year old phone. Huawei has abandoned the Honor 5x and so should you. If you want to roll the dice, buy the 6x for a few dollars more and enjoy your one year of support.
Beware of shiny things lol

No, I would not recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

We're pleased you feel the Honor 5X is a nice device for the price. This phone is incredibly versatile with its dual-SIM functionality on an unlocked device. We have taken note on your sentiments regarding the software version, and we appreciate your feedback. [sv]

Matt85

Member

Rating: 4 out of 5 stars

4

I'm very much impressed with this phone

This works more than i expected. Its worth the money. I was using samsung galaxy 3 earlier for the past 2 years before switching to this phone. I felt this phone is way better than samsung for its easy navigation,finger print unlocking. Its battery is long lasting , i charge on alternate days only. I also use the GPS that comes with it. I also compared with Iphone 6S screen and both this phone's screen and iphone 6 screen looked very similar. You get all the features for $200 which is worth the money. You will not be disappointed if you buy this phone.
Pros:-
1. Easy Navigation.
2. Finger print unlocking
3. Screen look and feel , navigation same as Iphone 6
4. Long lasting battery than any other phone in market
5. Msg appears when a particular app uses more power
6.Camera senses the environment and flashes while taking picture if its dark
Cons:-
1. Phone gets hot when you use the GPS for a 30 min drive
2. Does not have Ear plugs .Need to buy separately
3. Charger is not lengthy enough to connect to plugins when its not reachable

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Thank you for the terrific feedback, Matt85. We are pleased to hear that we were able to exceed your expectations. When it comes to the 5X we believe that it is the best value you can get at the $200 price point. Hearing that our customers feel the same way lets us know that we are doing a pretty good job. (DM)

BestBuyJK

Verified Purchase

Member

Rating: 4 out of 5 stars

4

For the money, good phone, some issues

Posted 1 year ago

BestBuyJK

Verified Purchase

Member

It's not a Samsung, which might be good with the explosions lately. It's not an iPhone or name some of the other top dollar phone. But for $160 and no contract. Can take two lines and an SD card. Put in 128gb card, no problem. Fingerprint reader works well for my index fingers, have trouble with any other, but might be my fingers. Not the fastest processor in the world, but I don't care. Camera okay. You can change the Launcher, but for some reason if you have 4 additional launchers installed, it will go back to their launcher, which is alright but better out there. Just make sure you only have 4 total installed.
Something about pokemon not working, I don't care.
Plenty of videos on youtube about it. My only issue is I can't get native voicemail. Had to download AT&T's voicemail app, which isn't bad, but I rather miss when I miss a call and see an indicator on an icon to press. Figure it out sooner or later.
Bottomline, no contract $160 phone that does quiet well in the normal everyday tasks. If you're looking for some big processor to run games, look somewhere else. Processor is slower than Samsungs, but fine for me.
Did I mention that it's $160 with no contract?

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Thank you for the great review, and we are happy to hear that you are pleased with your 5X. We believe it is one of the best values around and it's great knowing our customers feel the same way. When it comes to Pokemon Go, if you are having issues with it, make sure to turn AR off and that should allow you to play with no issues. (DM)

JakeC

Verified Purchase

Elite Member

Rating: 5 out of 5 stars

5

Great phone for the price

Posted 1 year ago

JakeC

Verified Purchase

Elite Member

While this is certainly a budget phone, it is reliable and continues to just work. The phone seems to be decently constructed for the price. Metal, fingerprint scanner, and other features not normal for a budget phone such as this. Not a fan of the default launcher, so I installed Google launcher to manage my home screen and app drawer. This replaced my LG G3 so there was a noticeable difference in performance. However, it is still more than manageable and I have had no issues with the decreased performance. Some apps/games just open slower than on a higher spec'd phone. That is understandable. Functionality has been great and the battery life is outstanding. While I am not constantly on my phone, my G3 would be drained by the time I got off work. This phone has a good enough battery that it will last all day. I was so impressed this phone that I bought one as a replacement to my wife's Galaxy 6 or whatever it was. Cheap phones at a third of the cost that just work. Definitely recommend.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Thank you for the review! The Honor 5x is definitely a great value, we included a phone manager app to help with that processing speed, it allows you to ensure that your phone is running at full optimization. It will allow you to clean up trash and Large Files, as well as cleaning up your cache on temp files. We're sure you will continue to enjoy your Honor 5x. (CB)

Nickmc

Verified Purchase

Member

Rating: 4 out of 5 stars

4

Great bargain phone

Posted 1 year ago

Nickmc

Verified Purchase

Member

Got tired of paying $600-700 every two years for a new phone and a two year contract that is overpriced as well, so we opted for this phone at a quarter of the price as the I phone or Samsung.
Paid less than $200. It has expandable memory, unlike the I phone 6+ I just returned to sprint after 2 years, dual sim card capabilities, takes pictures as good or better than the I phone and costs a quarter of the asking price. What's not to like.
It's not as fast processing info as the top level I phone or Samsung but it's not that much slower. We're talking milliseconds. I'm happier with this phone because I know I'm not stuck with one service provider and I don't have to pay another $300 to keep it like I would have with Sprint. Sprint is such a rip off and provides poor signal and equally poor customer service. Good riddance.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Dear customer,

We are so happy to hear that you are having such a great experience with your Honor 5X.

We agree with you, the 13-megapixel camera of your smartphone is amazing, the different filters that it has will allow you to enhance the minute details and colors of each photograph.The plus in this device is its powerful 3000 mAh battery that will become your Honor 5X in your perfect companion.

Keep enjoying your Honor 5X. NF

Flash

Rating: 2 out of 5 stars

2

Great Features, Poor Performance

Posted 1 year ago

Flash

I purchased this device less than 1 year ago because I read all the great ratings from reviewers. I will say that there are many great features (price, internal storage, look, feel) about the phone, but also many less than desirable issues, so I'll stick to the main two.
1. The camera is terrible in low light. My 4 year old HTC M7 does a better job with that.
2. This phone freezes A LOT and locks up for a long time if you try to multi task. For example, if you want to share something from the internet to social media, it locks up. If you use the Google voice commands (IE: to navigate you home) it lags slower than a dead turtle. Even now, as I type this review, the keyboard is locking up. I have over 2GB of free space, so it's not that. My guess is the small chipset and/or only 2 GB RAM.

No, I would not recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

We're sorry to hear about your experience with the Honor 5X. To improve lag and speed up your device, we ask that you take advantage of Huawei's Phone Manager: use an SD card for extra storage, clean up cache of apps, and restoring factory settings is also a good choice. Also, be cautious when using multiple apps at once. Make sure you close out of any apps that are not in-use at the time. (NS)

6Riders

Verified Purchase

Member

Rating: 4 out of 5 stars

4

Cool phone w/some problems.

Posted 1 year ago

6Riders

Verified Purchase

Member

Good hardware, nice looking screen. It's not top of the lime quality, but it is 400 less. Phone can be upgraded to Android 6.0 very easily. I read a lot about the UI, and found that you don't have to use the "easy" ui. You can use a standard ui, although the standard ui has an oddball or stripped file system (no apps file). The apps file can be created though and then shortcuts put on the desktop. Otherwise all apps go straight to the desktop automatically, creating a ton of clutter. The desktop can be set to full rotation, which is a nice feature. The fingerprint scanner works very well and can be used to lock apps and files.
I have had a problem adding music since upgrading to 6.0 and it's frustrating. My wife has an Asus Zenphone2 and this is just as good.

I would recommend this to a friend

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Brand response

Huawei Customer Care

1 year ago

Thank you for the great review, 6Riders, we greatly appreciate it! We currently are in the middle of a random staged OTA roll-out for the D003 patch which should help to resolve the issue that you are currently experiencing with your music on Marshmallow. The added security of the fingerprint sensor for files and apps gives great piece of mind knowing that your information has that extra level of protection. We are so happy to hear that the Honor 5X has met your expectations. Thank you again for your review and thank you for shopping Honor!