Payment and Shipping

Sales Tax:

The amount of tax and shipping added to your order depends on the product and ship method you choose. Once you're done shopping and have finished adding items to your cart, you will have an opportunity to select the ship method at the checkout screen.

We do not accept tax exempt certificates on our website.

Order Confirmation/Delivery Time:

Customer signature required on all deliveries!

At Dell Financial Services (DFS), we know you want to receive your order as soon as possible, and we make every effort to speed things along. Your order will ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. We will send a shipping confirmation email when your order ships.

The date you receive your order will depend on when we obtain payment approval, order verification and the ship method you have chosen. However, heavy volume, inclement weather or factory delays may effect your delivery date.

Important Restocking Fee Information:

Unless the product is defective (as reasonably determined by DFS) or the return is a direct result of a DFS you will be charged a 15% restocking fee.

The Dell Video Support Center includes hundreds of how-to videos to help you learn more about Dell products. Please take the time to review the videos to get a better understanding of Dell systems and their capabilities.

Refurbished: These systems are tested to ensure quality workmanship standards remain excellent. Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance.

What is a Laptop Skin?

A laptop skin is a durable vinyl adhesive that is applied to the top cover of the laptop. Our professionally applied skins hide top cover cosmetic blemishes while providing a sleek, like-new look that does not affect the functionality of the unit. If the skin is removed or otherwise separates from your product, the cosmetic blemishes will be visible.
Laptop Skins are not applied to all laptops. Laptops with skins are clearly marked on the product listing and product image.

What are "Dell Hot Deals"?

These are products in our inventory which have been discounted significantly. Items chosen as "Dell Hot Deals" are at DFS sole discretion and limited to stock on hand. Rain checks are not available.

What comes with each system?

Please refer to our "What's in the Box" tab included on each product detail listing page for complete information on what is included with each system.

Do manuals come with the computer?

No. Manuals do not come in the box. Manuals can be found on Dell's support site www.support.dell.com.

Do Operating System reinstallation disks come with my computer purchase?

Your system will come with an operating system recovery disk or a recovery partition on the hard drive. Please contact technical support for assistance at 1-800-891-8595.

Can I customize / upgrade the system I am interested in?

No, each system offered for sale is prepackaged and ready for shipment. We are not able to open the packaging to change systems configurations.

The item I am looking at only says it has a DVD-ROM. Will I still be able to use regular CD's with it?

CD-ROM - can read CDs, cannot read DVDs

CDRW - can read/write CDs, cannot read DVDs

DVD - can read DVDs and CDs

CDRW/DVD - can read/write CDs and read DVDs

DVDRW - can read/write CDs and read/write DVDs

However, our items that include a DVD-ROMs drive or CDRWs do not ship with software to play DVD movies or write to CDs.

Does my system come with wireless capability?

"YES" indicates that a wireless card is installed. Wireless details can be found on the configuration detail tab of each product listing.

"NO" indicates that a wireless card IS NOT installed, however the ports are available to allow you to add wireless hardware.

Does an AC adapter come with the laptop I am viewing?

Yes. An AC adapter ships with each laptop.

Does a floppy drive come with each system shipped?

No.

How often does DFS add product to the website?

New inventory is added as it becomes available, typically several times each week.

What does "No O/S" or "No operating system" mean?

The operating system is the basic software that is necessary for your computer to function (Windows 7, Windows Vista) and to run programs that are installed. Units that do not include an Operating system will require one for basic functionality.

Anti-virus, Anti-spyware, DVD decoder software and other applications are not included with the Operating System.

Does DFS Export?

No. DFS does not ship items purchased from DFSDirect.ca outside of Canada.

Once we receive your order, it will typically take 1-2 days to process. Please make sure your billing and shipping information is accurate and matches your credit card. From time to time we may need to contact you for additional information if discrepancies are identified.

Why haven't I received an email concerning my order?

We batch process orders. Orders are released every morning pending verification. It could be a day or two before you get a confirmation email regarding your order. In the event we need to contact you, please remove any SPAM blocker as this may delay your order.

Can I change the shipping method on my order after the order is placed?

No, In order for DFS to process orders efficiently we are unable to make changes to orders once they have been submitted.

What happens if the shipping address is incorrect or I refuse delivery?

Returns for incorrect address or delivery refusal will result in a 15% restocking fee.

When will my order ship?

Orders placed by 2:00 PM EST on this website typically ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a tracking confirmation email is sent to the email address associated with your Dell Refurbished account. This can take 2-3 days.

Is there an option for same day shipping?

At this time DFS does not offer same day shipping.

What does Express shipping mean?

Once your order has been processed and placed with the carrier your unit will be shipped express.

Are there any "ship to" address restrictions?

DFS only ships to addresses in Canada. DFS does NOT ship to PO Boxes, APO/FPO, Hotels or Internationally.

You may return the products purchased from DFS within thirty (30) days from the date of the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges) to the credit card account used to purchase the products. To return products, you must call DFS at 800.891.8595 to receive a Return Material Authorization and instructions on returning the system back to DFS. For complete details on our return policy please see Terms & Conditions of Sale.

Is there a restocking fee if I return the product?

Yes, unless the product is defective (as reasonably determined by DFS at DFS' sole discretion) or the return is a direct result of a DFS error, DFS will charge a restocking fee of 15% of the purchase price paid.