I could see that a tab was broken from the round chute that opens for ice dispensing and closes to seal off freezer ice chute when not in use. With the tab broken, the round door would not shut to seal the freezer chute and dispensing water would spatter everywhere. I looked for just the round door part, but is only sold in the "Ice dispenser solenoid and door kit" I only had to use the round chute/flap from the kit. The instructions were easy to follow and I had the fridge back working in about 10 minutes. It took me longer to find the right star headed screwdriver that I needed to remove the Maytag star screws (5) total. Because I didn't have to replace the solenoid or the spring mechanism, this was especially easy, and now I have those parts on hand if one day I need them!!

34 of 41 people found this instruction helpful

Parts Used

Fountain flap was broken and let warm air in.

We just followed the instruction sheet that was included in the parts package. (instruction sheet has pictures) I just removed the 2 screws from the front and then disconnedted the element. unscrewed a couple more screws put on the new parts and reconnected the element put back the screws and it was done! I'm a single womand so me and my 23 yr old daughter did this project together. I ordered the parts early in the day and got them the next day. I only paid for 2-3 day shipping. I have ordered parts from Sears. They never have them in stock! The last order cost me $19.95 to ship. I waited more than 2 week for them to arrive. With Partselect the job was finished in 3 days!!

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15 of 16 people found this instruction helpful

Parts Used

Ice Dispenser Solenoid and Door Kit

Level of DifficultyA Bit Difficult

Time to do repair:30 - 60 mins

ToolsPliers, Screw drivers

CustomerStanley from Southlake TX

Ice door would not open

JENN-AIR JCD-2389GTW REFRIDGERATOR/FREEZER SIDE BY SIDE

ICE DOOR WOULD NOT OPEN TO DISPENSE ICE FROM THE ICE DISPENSOR

I did an online order for the repair kit #PS2003478 (115V) Ice Dispenser Solenoid and Door Kit to fix the problem with the ice door not opening. As I had deduced, the “solenoid” had gone bad, and the kit held most all the items required to make the repair. The only additional item the kit needs to have is the “fountain door return spring”. Be careful not to loose the spring when disassembling the unit. You might want to order an additional spring just in case you loose or break the original.

The instruction sheet was pretty thorough, except for being small and the pictures hard to see. My refrigerator/freezer has decorative panels that had to be removed before I was actually able to get the escutcheon off of the unit, and this configuration wasn’t addressed in the instructions. After figuring out that I had to remove all the trim from the door of the freezer before I could start the repair, the job wasn’t that difficult, but you have to have patience and take your time to make sure you don’t damage the electrical components of the ice dispenser. MAKE SURE YOU NOTE THE POSITION AND LOCATION OF THE FOUNTAIN DOOR RETURN SPRING BEFORE YOU REMOVE THE ICE DOOR!! This is important so that you can get the correct “tension” when reinstalling the mechanism. If there isn’t enough tension on the spring, the door will not seal properly, and the dispenser will freeze up.

Also, when it comes time to disconnect the “electrical edge connector” from the control panel, be sure to make note of it’s position. It isn’t difficult to pull off, but could be easily broken if you are not careful.

The rest of the repair and installation is straight forward and simple. Just take your time and it goes back together pretty easily.

Tools you will need are; Needle nose pliers, Phillips screwdriver with a small and medium bit, and a “TORX” tool set to remove the TORX screws from the escutcheon and fountain bracket.

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15 of 17 people found this instruction helpful

Parts Used

Ice Dispenser Solenoid and Door Kit

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

Tools

CustomerKaren from Rocky River OH

The part that closes with the solenoid broke off and did not close the ice maker

I removed the two screws that hold the element in place. I then unscrewed the four remaining screws with a star screwdriver and pulled the element out and disconnected the wire. I removed the part containing the solenoid, spring loaded holder and the plastic closer. I did not need to replace the solenoid or the spring loading device only the round circular piece that opens and closes the ice door. I just snapped it into the spring loaded part and replaced everything as I had removed it. It was very simple. Your need the star screwdriver though for removing the screws.

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11 of 13 people found this instruction helpful

Parts Used

Ice Dispenser Solenoid and Door Kit

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsPliers, Screw drivers

CustomerRobert from Kokomo IN

Ice maker selnoid malfunctioned.

I called PartSelect and was greeted by a real live person instead of a recording. The lady was very helpful and kind. We decided on the part that I needed, and it arrived to my home in less time than she said it should. I completed the repair with the instructions provided in just a short time. My experience with PartSelect was positive, and it reminded me of the way businesses used to be. I highly recommend them.

Parts Used

The ice and water dispenser would run on after the glass was removed

I am going to be completely honest here. This problem had persisted for months. I finally decided that I would buy all the associated parts and repair the unit hoping to cover the problem. Much to my surprise, after carrying out the repair, using the instructions provided by PartSelect, I still had the problem. I decided to remove and LUBRICATE the button which depresses the Limit Switch when you push a glass against the rubber membrane. Low and behold the problem was solved. The frig is nine years old, so I feel I may have prevented other problems in the future by replacing the three parts. It was a follow the directions sort of repair. I was very pleased with PartSelect response to my order (received it next day) with standard shipping.

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7 of 7 people found this instruction helpful

Parts Used

Ice Dispenser Solenoid and Door Kit

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsScrew drivers, Wrench set

CustomerCharles from Allen TX

Door flap not opening correctly and noise when pushing button for water

This repair was relatively easy due to the instructions provided and took about 15 minutes. Originally, I had bought a door flap thinking that was the problem (a small plastic piece on the flap had broken off) but after replacing that the assembly still would not allow ice flow. I then purchased the kit including solenoid and the repair worked. I had a bad solenoid all along. My suggestion is to replace the entire kit rather than one part as it is likely all parts need replacement.

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8 of 11 people found this instruction helpful

Parts Used

Broken ice door chute

first unplug the refrigerator (power) remove the dispenser platform (removable) remove two torx screws, slide the cover up unplug the wire from the cover by sliding the ribbon tape up from the circuit board, remove the three torx screws slide the plastic from the hose (water dispenser hose) unplug the electrical (2) remove the two torx screw from the magnetic relay reassemble the door about 15 minute if you know what you are doing

Parts Used

Control board and fountain backet damaged by burned out solenoid.

Removed damaged fountain bracket by removing the torx screw using torx head screw driver. Install new control board and new solenoid onto the new fountain bracket using existing screws. Reinstall fountain bracket to the freezer door.

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6 of 8 people found this instruction helpful

Parts Used

Ice Dispenser Solenoid and Door Kit

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsNutdriver, Pliers

CustomerTravis from Westchester CA

Ice maker not dispensing ice

Removed about 6 screws. Replaced the solenoid and door kit. Replaced the screws. These parts were easy to replace. They were also super easy to identify and order from the site. I received them two days after I placed my order. Thanks partselect.com!

No ice or water dispencing

I first read about others with the same problem on your web sight and figured if they could do it so could I. Anyway the directions are a little hard to read but it was very informative and straight forward. I took the advice of one of the do it your-selfers when it came down to removing the spring. Be careful not to loose it. Everything was there that I needed and went on without a hitch. Now it was time to see if my repairs were done correctly. Pow! Everything worked. This is a great web-sight to buy parts if you are a do it your selfer. Easy to follow instructions.

Ice and water despenser solonoid stuck in on position during the night and flooded my kitchen and basement

Un plugged refrigerator, removed 2 screws holding the front control cover in place. Removed 3 screws that held the despenser assey in place and removed the power cable. Inspected the burnt and melted assey and got on line with parts select and chose the parts I needed and ordered them. They had it all and shipped it that day. I was back in business in about 3 days. Thanks again. You have saved me on this appliance several times.

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4 of 4 people found this instruction helpful

Parts Used

Ice Dispenser Solenoid and Door Kit

Level of DifficultyReally easy

Time to do repair:15 - 30 mins

ToolsScrew drivers

CustomerStanley from Avon IN

The round door on my ice chute broke off

I ordered the ice dispenser and selenoid door kit, it was easy to repair because I only needed the door. As per the instructions I removed about seven screws and disconnected the power source to the dispenser unit, pulled the unit outand replaced the door in the two slots. Plugged the power source back into the slot, put the screws back in, now it works like new.Thank you PartSelect, I received the part in just a couple of days. I recommend your service to everyone. I saved myself a lot of money and will order again on any neededparts in the future.

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4 of 4 people found this instruction helpful

Parts Used

Ice Dispenser Solenoid and Door Kit

Level of DifficultyEasy

Time to do repair:15 - 30 mins

ToolsPliers

CustomerDerek from Leslie MO

Door parts separated, didn't seal or function

Followed the directions included with the parts, which were exact and well illustrated. If you are comfortable working around circuit boards and electrical connectors (with the power OFF, please!), then you can do this repair. Why electronics on this repair? Because you have to unplug a board to get to the parts, and disconnect the connectors to the solenoid. But again, the directions were fabulous, and I'm almost looking forward to needing to use PartSelect again. Almost.

5 of 7 people found this instruction helpful

Parts Used

Ice maker chute door not working

removed outside water spill tray and removed exterior cover & interior cover exposing the door arm and solenoid. replaced with new parts including spring. Elontronics have a plug which is easy to disconnecct. & reconnectold solenoid head would not have fit new door armand vice versa. I strongly suggest using the kit.A Torx type screw driver is required for all screwson the Jenn-Air