Sagar bought an Xbox 360 wireless racing wheel, which didn’t rumble as it was supposed to. He called Microsoft customer service and says he was told he had to pay for shipping because his console — not the accessory — was out of warranty.

Last week Nintendo released the Wii Motion Plus, a box you stick on to the bottom of a Wii remote to make the cute little video game system’s motion controls spaz out less and start obeying to your precise motion commands. Motion Plus only works with new games specifically made for the add-on, including Tiger Woods PGA Tour 10 and Grand Slam Tennis.