Tomorrow (3/21/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber customers in the Mission and Richmond districts of San Francisco. Connectivity will be impacted for customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes.

Tonight at 11:00pm we will be applying updates to various systems, including Member Tools, customer SQL databases, Webmail, as well as our VPN server. We expect any downtime to services to be brief and to complete the maintenance within 2 hours.

Tomorrow (3/14/19) at around 1:00PM, we will be removing decommissioned network hardware from a key facility. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.

This morning, starting at midnight, we performed hardware maintenance on a peering router in the core Sonic network. The maintenance was intended to have no customer impact, however due to a misconfigration, customers may have experienced intermittent connectivity towards some internal resources for up to 30 minutes.

This evening, March 9th, starting at around 10:05pm, equipment serving a subset of Legacy DSL subscribers experienced a port lockup. An emergency reboot of the affected equipment has restored all traffic. Customer down time was less than 25 minutes.

A subset of our fiber customers in San Francisco is currently experiencing a signal-no-surf outage. Our engineering team is working to restore service as quickly as possible. An update will be made when service is restored.

Update: The repairs are done and service should be restored. If you’re still experiencing trouble please power cycle your ONT and if that doesn’t restore service please contact our support at 855-394-0100