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Did "third party" fail to make my reservation, as staff represented, even though I had a confirmation number? Or did the hotel sell my pre-paid room out from underneath me? Somebody knows, but I don't.More

Review collected in partnership with Hampton

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank mkylar

Management response:Responded 3 weeks ago

Dear mkylar,
I wish to express our apologies for the loss of your reservation -- our 3rd party partners are not "online" with our reservation system so it is quite possible that your reservation fell through the cracks somehow. Perhaps we were sold out and...More

The staff, location and breakfast were great. The hotel is not as upscale and nice as most of the Hampton
Inns I've stayed in before. Pretty dated. We had problems with the sink and toilet which they promptly fixed. They messed up our reservation and...More

Thank amyjwest30

Management response:Responded 3 weeks ago

Dear amyjwest30,
Thank you for taking the time to review our hotel. I regret that we failed in serving you to achieve a higher rating. I wish to express my sincere apologies and assurance that what you experienced was the exception to the norm. I...More

Hampton Inns are usually good. Upon arrival our room smelled like mold. It feels like they are using outside air to cool room because everything feels damp. There is something wrong because I have woken up every morning with my eyes halfway swollen shut. The...More

Thank Norman P

Management response:Responded 3 weeks ago

Dear jennifercX5720XE,
Dear Norman P,
I wish to begin by expressing my deepest apologies for the negative experience. I would love to visit with you further about the issues you encountered. Please call me personally to discuss. I hope you will accept our sincerest apology...More

House keeping staff was short handed, had to wait until 4:00pm to get a room. Nice room some slight mold in shower. The price was good foe the area. Everything was within walking distance, would stay there again.More

Review collected in partnership with Hampton

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank Michael H

Management response:Responded 3 weeks ago

Dear Michael H,
Thank you for the 4 stars! We appreciate the feedback and regret that we failed in exceeding your expectations. I will be sure to address the concerns based on your room number and I hope we will have another chance to show...More

It was titled at Hampton river walk we were expecting it to be a little closer as it is about a 3 or 4 block walk to the river walk. Beds nice just wish they were bigger. Overall room was clean but carpet was pretty...More

Review collected in partnership with Hampton

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank laramY4751JH

Management response:Responded 3 weeks ago

Dear laramY4751JH,
Thank you for reviewing the hotel and offering constructive feedback. Our hotel has taken a bit of a beating with all of the summer travel and conventions that make their way into our amazing city. We are working to get the carpets deep...More

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