Virgin Care Customer Experience

If you have a concern, question, compliment or complaint about the service you have received from Virgin Care or you need or want more information on the services we provide, then our Customer Experience team can help you.

To raise a concern, ask a question, make a complaint or leave a compliment, please email us at customerservices@virgincare.co.uk or write to us at the address below.

Farnham Hospital,
Hale Road,
Farnham GU9 9QL

t: 0300 303 9509

Please note, the phone line and mailbox are monitored between 9am to 5pm Monday to Friday. Please do not use these lines for emergency medical help, instead please dial 111 or 999 as appropriate.

We value your feedback

We want to give you a chance to tell us what you think about your experience, good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You have the choice as to whether your comments remain confidential or not when you feed back.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. We will make sure that every comment is completely anonymous and we will publish comments so that we’re transparent about how our service is doing.

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Disclaimer

Our services are provided by Virgin Care Services Limited on behalf of the NHS including Farnham and North East Hampshire, Surrey Heath, Guildford and Waverley, Surrey Downs and North West Surrey Clinical Commissioning Groups.