What are the benefits of joining WorkWave Payments?

Not only does WorkWave Payments enable businesses to easily secure reliable recurring revenue with the ability to securely store customer payment information on file at no added cost, but the majority of customers on WorkWave Payments have also saved money when it comes to their processing costs.

Are my transactions secure?

Absolutely. WorkWave Payments has been certified PCI Level 1 compliant from the very beginning and maintains this accredited status today; you can click here to view our PCI Level 1 Compliance badge. PCI Level 1 is the highest level of the PCI standard mandated by the card brands and administered by the Payment Card Industry Security Standards Council. Additionally, as of April 2020 WorkWave Payments has been added to the Visa Global Registry of Service Providers which acknowledges service providers that have shown their commitment to security by meeting the requirements of the PCI Standard.

How do I apply for WorkWave Payments?

Contact a WorkWave representative at (866) 794-1658, or simply fill out the form at the bottom of our WorkWave Payments page here.

How long does the WorkWave Payments approval process take?

Approval time is approximately 72 hours or less after all necessary application
information is received. Once approved, we will notify you immediately.

Do I need a business license to use WorkWave Payments?

Requirements vary according to the level of risk associated with your business.
A business license is one type of item that satisfies the premise inspection
requirement. But if you have different acceptable documentation for this
requirement, that will suffice.

Do I need a business checking account?

If you are a corporation, then yes. If you are a sole proprietorship, you may
use either your business or personal checking account.

What if I have less-than-perfect credit*?

Technically, your personal credit score does not affect your merchant account
rates. But if you have a low credit score there is the possibility that you may
not be eligible.

Do I have other payment options?

WorkWave Payments is the exclusive integrated payment processing option for
WorkWave customers, as WorkWave will no longer be supporting the integration of
any outside payment processing or gateway solutions. This allows WorkWave to
save on what would otherwise be the upkeep of various payment processors, and by
extension be able to pass those savings onto our merchants via competitive rates
and reduced processing costs.

What credit cards can I accept with WorkWave Payments?

You will be set up to accept bank ATM debit cards, Mastercard®, Visa®, American
Express® and Discover®. In addition, you will be able to accept ACH
transactions.

Do I need to have an American Express® or Discover® account before I apply?

No, you do not.

How will I get my money?

In a card payment transaction, WorkWave receives authorization and passes it back to your software so the sale can be completed and a receipt issued to the cardholder. The card issuer bills the cardholder’s account and pays WorkWave, who deposits the transaction proceeds into your bank account, typically within two business days; this deposit timeline may take a bit longer for high risk businesses. Additionally, you have the option with WorkWave Payments to choose whether you would like your fees withheld daily (net fee settlement) or separately withdrawn at the end of each month (gross fee settlement); this provides your business added flexibility with the ability to choose how often you want your processing fees taken out.

Will I receive a statement?

Yes. You will receive a monthly statement which will have a clear breakdown of
the transactions that were processed and the processing fees that were assessed.

Does exceeding $1 million change my relationship with WorkWave?

No. This does not change your relationship with WorkWave or the manner in which
any of your card transactions are processed (above or below $1 million).

Do I have to sign further agreements if/when my card transaction volume exceeds $1
million?

No, you will not have to sign any further card processing contracts if/when your
card transaction volume exceeds $1 million, since the required terms and
conditions are already included as a component of the WorkWave Payments Terms of
Service.

Where are the latest terms and conditions for WorkWave Payments?

The two forms of agreement that are agreed to in our PO can be found here.

Is there a customer support number that I can call for help?

Yes, our customer support team is available from 9am-5pm ET. You will have live, toll-free merchant assistance by calling (800) 762-0301. Additionally, support cases can be logged and/or tracked via our Community site.

*Customers may be ineligible for WorkWave Payments if they have not been approved by WorkWave during its onboarding process, which includes completion, verification and approval of all Know Your Customer (KYC), underwriting (as applicable), and other related documentation.