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Frequently Asked Questions (FAQs) - Application Process

What is NEOGOV?

The City of Colorado Springs contracts with NEOGOV, a leading vendor for applicant tracking and recruiting software for public employers. Applicants may apply online for City jobs through NEOGOV.

How do I apply for job openings with the City?

After you create your “master profile” on NEOGOV for your employment application, this software gives you the flexibility to edit and/or add information for each application that you submit. The master profile, which you only need to create once, makes it easy for you to apply for multiple positions (with the City or other public employers who use NEOGOV) without having to re-enter your information.

Why do I need to set up a master profile account to apply for a job?

Having a master profile account allows you to submit an employment application (using your profile information) and track its status. Members of your family and/or friends should not use your account. Each account must have a unique email address.

Do I need to submit an employment application every time I want to apply for a position with the City?

Each position you apply for requires that a separate employment application is submitted. However, the application system will retain your information which makes submitting applications easy.

Can I submit a resume or application for the City to keep on file so I can be contacted when a position opens up that I’m qualified for?

Can I change or add information to my employment application after it has been submitted?

After an employment application has been submitted for a City position, changes cannot be made. However, you may submit another application (before the posting closing date) that includes your changes. HR will review the most recently submitted application.

Do I have to live in the City of Colorado Springs to apply for a job in the city of Colorado Springs?

Positions with the City of Colorado Springs do not require residency.

How soon after I submit my application will I be contacted?

It may be four to six weeks after the posting closes (allowing time for the application screening process and review of the applications by the hiring supervisor) before you are contacted if selected for an interview. Due to the large volume of applications that HR receives (more than 20,000 annually), we are not able to personally contact applicants who are not selected for an interview. You can check the status of your application by logging into the application system as you did when you applied.

If I need assistance with completing the employment application due to a disability, who should I contact?