hp-concentra-wrapper-portlet

This document is for HP printer software installations in Windows for all HP LaserJet printers and for all HP inkjet printers released in 2009 or earlier.

When you install the HP software on your computer, the error message 'Error 1603: A fatal error occurred during installation' displays on the computer. The text 'ERROR_INSTALL_FAILURE' might also accompany this error message.

This error usually results when the Microsoft Installer is attempting to install more than one program at a time. This can include system updates (Windows Update), startup services, or other installations.

Resolving the error in Windows 7

Follow these steps for the Windows 7 operating system.

Solution one: Register Windows components

Follow these steps to register the Atl.dll file, and then Windows Installer. Sometimes these components are un-registered or corrupt, and re-registering can resolve the issue.

Step 1: Register the Atl.dll file

Click the Windows icon (), and then click Run. The Run window opens.

In the Open box, type regsvr32 Atl.dll, and then click OK.

On the RegSvr32 screen, click OK.

Step 2: Unregister and reregister Microsoft Windows Installer

Click the Windows icon () on the Windows taskbar, type msiexec /unregister in the Search programs and files box, and then press Enter.

Click the Windows icon () on the Windows taskbar, type msiexec /regserver in the Search programs and files box, and then press Enter.

Step 3: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.

If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

Step 2: Temporarily disable Windows Update

Click the Windows icon (), click All Programs, and then click Windows Update.

In the left pane, click Change settings.

Under Recommended updates, click Never check for updates, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Step 3: Remove the HP software

Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.

Unplug the USB cable connecting the product to the computer.

On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Control Panel window opens.

Open the list of installed programs and remove the software. Click Programs. In the list of installed programs, click the HP product, and then click Uninstall.

Follow the on-screen instructions to complete the software removal.

caution:

If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step 4: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.

If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

Step 2: Remove HP files

If necessary, click the arrow () next to C: (or your hard drive) to expand the list of options.

Click the arrow () next to Windows.

Click the arrow () next to system32.

Under system32, find the following files:

HPZipm12.dll

HPZinw12.dll

Right-click each file, and then click Delete.

Step 3: Uninstall the software

If you still have the HP software CD that came with your product, you can insert the CD in the CD drive, and then follow the on-screen instructions to remove the software. If you do not have the CD, follow these directions to remove the software.

caution:

These steps remove all the HP product software, including the software drivers and HP software updates. These steps might also remove some of the other HP printing and imaging software.

Unplug the USB cable from the rear of the product.

On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Control Panel opens.

Click Programs to open the list of installed programs.

Click the HP product, and then click Uninstall.

Follow the on-screen instructions to complete the software removal.

caution:

If the removal process asks you to remove shared files, click No. Other programs that use these files might not work if you delete the shared files.

Restart the computer.

Step 4: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.

If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

If you need to change the operating system, click Change, select your version, and then click Change.

Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Solution four: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step 1: Check the Microsoft Windows Installer version

Click the Windows icon () on the Windows taskbar.

Type msiexec.exe /? in the Search programs and files box, and then press Enter. The Windows Installer window opens.

Find the Windows Installer version number, and then make a note of it.

Figure : Windows Installer

Step 2: Update the Microsoft Windows Installer

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.

Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."

When the installation is complete, try installing the HP software again.

Resolving the error in Windows Vista

Follow these steps for the Windows Vista operating system.

Solution one: Register Windows components

Follow these steps to register the Atl.dll file, and then Windows Installer. Sometimes these components are un-registered or corrupt, and re-registering can resolve the issue.

Step 1: Register the Atl.dll file

Click the Windows icon (), and then click Run. The Run window opens.

In the Open box, type regsvr32 Atl.dll, and then click OK.

On the RegSvr32 screen, click OK.

Step 2: Unregister and reregister Microsoft Windows Installer

Click the Windows icon () on the Windows taskbar, type msiexec /unregister in the Start Search box, and then press Enter.

Click the Windows icon () on the Windows taskbar, type msiexec /regserver in the Start Search box, and then press Enter.

Step 3: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

Under Recommended updates, click Never check for updates, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Step 3: Uninstall the HP software

Even if the HP software installation failed, some components might have installed partially. Follow these steps to remove them before continuing.

Unplug the USB cable connecting the product to the computer.

On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Control Panel window opens.

Open the list of installed programs and remove the software. Click Programs. In the list of installed programs, click the HP product, and then click Uninstall.

Follow the on-screen instructions to complete the software removal.

caution:

If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step 4: Download and install the updated software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

Step 2: Remove HP files

If necessary, click the arrow () next to C: (or your hard drive) to expand the list of options.

Click the arrow () next to Windows.

Click the arrow () next to system32.

Under system32, find the following files:

HPZipm12.dll

HPZinw12.dll

Right-click each file, and then click Delete.

Step 3: Uninstall the software

If you still have the HP software CD that came with your product, you can insert the CD in the CD drive, and then follow the on-screen instructions to remove the software. If you do not have the CD, follow these directions to remove the software.

caution:

These steps remove all the HP product software, including the software drivers and HP software updates. These steps might also remove some of the other HP printing and imaging software.

Unplug the USB cable from the rear of the product.

On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Control Panel opens.

Click Programs to open the list of installed programs.

Click the HP product, and then click Uninstall.

Follow the on-screen instructions to complete the software removal.

caution:

If the removal process asks you to remove shared files, click No. Other programs that use these files might not work if you delete the shared files.

Restart the computer.

Step 4: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.

If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

If you need to change the operating system, click Change, select your version, and then click Change.

Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Solution four: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step 1: Check the Microsoft Windows Installer version

Find the Windows Installer version number, and then make a note of it.

Figure : Windows Installer

Step 2: Update the Microsoft Windows Installer version

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.

Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."

When the installation is complete, try installing the HP software again.

Resolving the error in Windows XP

Follow these steps for the Windows XP operating system.

Solution one: Register Windows components

Follow these steps to register the Atl.dll file, and then Windows Installer. Sometimes these components are un-registered or corrupt, and re-registering can resolve the issue.

Step 1: Register the Atl.dll file

Click Start (), and then click Run. The Run window opens.

In the Open box, type regsvr32 Atl.dll, and then click OK.

On the RegSvr32 screen, click OK.

Step 2: Unregister and reregister Microsoft Windows Installer

Click Start (), and then click Run.

In the Open box, type msiexec / unregister, and then click OK.

Click Start and then click Run.

In the Open box, type msiexec / regserver, and then click OK.

Step 3: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

In the list of installed programs, click your HP product, and then click Change/Remove. The HP Uninstaller opens.

Select Uninstall all HP products, and then click Next.

Follow the on-screen instructions to complete the software removal.

caution:

If the uninstaller asks you to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Disconnect the product from the power source, and then restart the computer.

Step 4: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.

If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

Change the Start-up Type entry to Disabled, click Apply, and then click OK.

Step 2: Remove HP files

Right-click Start (), and then click Explore. Windows Explorer opens.

If necessary, click the plus sign (+) next to C: (or your hard drive) to expand the list of options.

Click the plus sign (+) next to Windows.

Click the plus sign (+) next to system32.

Under system32, find the following files:

HPZipm12.dll

HPZinw12.dll

Right-click each file, and then click Delete.

Step 3: Uninstall the software

If you still have the HP software CD that came with your product, you can insert the CD in the CD drive, and then follow the on-screen instructions to remove the software. If you do not have the CD, follow these directions to remove the software.

caution:

These steps remove all the HP product software, including the software drivers and HP software updates. These steps might also remove some of the other HP printing and imaging software.

Unplug the USB cable from the rear of the product.

On the Windows taskbar, click Start (), and then click Control Panel. The Control Panel opens.

Click Add/Remove Programs.

Click the HP product, and then click Uninstall.

Follow the on-screen instructions to complete the software removal.

caution:

If the removal process asks you to remove shared files, click No. Other programs that use these files might not work if you delete the shared files.

Restart the computer.

Step 4: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.

If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

If you need to change the operating system, click Change, select your version, and then click Change.

Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Solution four: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step 1: Check the Microsoft Windows Installer version

Click Start (), and then click Run. The Run window opens.

In the Open box, type msiexec.exe /?, and then click OK. The Windows Installer window opens.

Find the version number near the top of the window, and then make a note of it.

Figure : Windows Installer

Step 2: Update the Microsoft Windows Installer version

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.

Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."

When the installation is complete, try installing the HP software again.

Workaround

You can install a basic driver to work around this issue instead of troubleshooting the error. With the basic driver, the printer still prints, but it might not perform all functions. For instance, if the printer has CD/DVD-printing capability, the printer will lose this function with a basic driver.

Follow these steps to use your printer without troubleshooting the error message.

note:

This workaround does not resolve the issue, but it does provide a way for you to use your printer without further troubleshooting.

If you have not already done so, close the error message window, and then cancel the installation.

Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.

Follow the on-screen instructions to complete the software installation.