RESEARCH CENTER

The Enterprise Networking Planet Editorial Research Center is a comprehensive library of editorially independent insight and analysis on today's most important IT topics, written and produced by technology journalists from leading IT sites.

Latest Applications Resources

Customers' ability to interact with your brand through any channel—online, in-store, mobile, social, etc.— is table stakes for today's businesses. Whether you're serving the consumer or the business-to-business market, customers expect it. As such, companies have raced to deliver an omnichannel offering.
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Why today's customers are in control
How data drives better customer experiences
Why companies need new levels of engagement to win over customers
Why IT …

Many companies want to expand their content management capabilities, but IT teams are encountering obstacles that keep these efforts from getting off the ground.
When it comes to managing content, successful organizations are looking for much more than a digital filing cabinet. They're looking for solutions that get the right content into the right hands at the right time.
Download this IT Focus eBook to learn:
How ineffective content practices hurt business
How to cure information overload
How IT can drive …

These days, every company claims it places a premium on customer service. Unfortunately, the facts speak otherwise.
For some organizations, contact center issues stem from infrastructure. Many organizations are operating on systems that are more than five years old, Fortunately, most organizations intend to upgrade their agent desktop apps, and they expect to benefit from better business
process agility and increased sales as a result.
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The high cost of poor customer …

Companies are adopting increasingly sophisticated analytics methods. The transition that is occurring is from basic reporting and dynamic dashboards that present BI information, telling companies what has happened or is happening based on historical data, to the use of predictive and prescriptive analytics, as well as cognitive services, that do much more.
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The added business benefits of using predictive analytics
How cognitive analytics can improve customer …

Modern application development requires an environment that brings data base administrators (DBAs), developers, and operations together. Work between the groups must be done in parallel in order to avoid major development delays.
Download this IT Focus eBook to learn:
About why optimizing the database for DevOps is a must for organizations
How DBAs must act as middleman between the developers and operations
How database automation can deliver applications faster and enforce compliance

AI helps businesses operate with greater accuracy and accomplish tasks in a fraction of the time. But it's no slam dunk: AI can be expensive to buy and install, takes a lot of management cost and time, and has some ethical baggage. Download this IT Focus eBook to explore:
The benefits and challenge posed by artificial intelligence
What it takes to become an AI-first organization
How organizations like yours are putting AI to work.

Technologies like artificial intelligence, machine learning, deep learning, and neural networks have promising use cases across many different business verticals. Deep pocket companies like Google and Facebook are investing in these technologies to develop practical applications, and other businesses are following suit as they ask their IT and Development teams to create new products and help find competitive advantages. Download this IT Focus eBook to better understand:
The difference between artificial …

While most organizations have some sort of business process management (BPM) system in place, global managers and executives say more tech investment is needed to get the most out of these efforts. In particular, companies must acquire additional BPM technologies to manage growth requirements and organizational change.
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The business and operational benefits derived from an expansive BPM effort
How to implement BPM in a way that delivers maximum results
About common …

APIs are changing more than just software architectures. From planning through implementation and beyond, an API-driven business model brings a host of new challenges and opportunities to organizations. Download this eBook to learn how to get the most benefit from these agents of change.

Digital transformation promises to radically improve the performance of businesses today. However, given the confluence of economic, social, and technological factors that give rise to digital transformation, companies are struggling with effective implementation and execution.
Download this IT Focus eBook to learn:
What are the business drivers for digital transformation
What are the challenges faced when trying to undertake a digital transformation
About the benefits that can be realized with a …