Contact Center Solutions

Contact Center Solutions

Businesses can integrate voice, e-mail, and web chat channels, and proactively manage the entire customer interaction lifecycle. Your business can begin at its own pace with one channel such as voice, for example, and add other channels such as e-mail as your objectives evolve.

Benefits

Flexible

Evolves with your business

Faster Deployment

Fast implementation with minimum disruption

Advanced Routing

Deploy an exceptional customer service solution across the business

Maximize Value

By delivering consistent, personalized service and identifying cross selling and up-selling opportunities

Analytics and Reporting

Online monitoring and historical reports

Features

We understand the need to bring projects on time and on budget, and with quality. We will work closely with you to understand your business needs, and with expert professionals guiding the way, you will be able to make the right decisions today and for the future.

Why Convergia?

Our combination of network professional services and industry expertise mean that we can support the needs of any business.

We can give you investment advice that will support your business goals and help you measure results.

We have the people, skills and methods of a global services organization; deep technical experience and expertise in networked IT; and a cast of highly professional people available 24x7x365, all of whom are dedicated to serving you and your business.

Convergia’s investment to bring innovation to the market is impressive. We demonstrate the vision, commitment and investment to deliver the next generation of Network & IT services on a global scale.

Why do business with Convergia?

✓ One single bill✓ International presence✓ High quality at the right price✓ We have Consultants who understand your market and your challenges