Tuesday, August 30, 2016

Key role responsibilities:• Perform Second Line Maintenance support for all Core, BSS, TX, VAS, BS and other Network Elements and associated components• Organize daily NOC operation meeting• Ensure the trouble ticket resolution within required SLA• Focus on the MTTR for all levels of faults and produce report for the department• Coordinate directly with other dept. till the issue is solved• Resolve the problems within SLA• Take responsibility to maintain the network and take ownership in case of any critical outage / activity performed in the network• Carry out hardware and software expansion/faults for the existing operational network• Escalate the trouble ticket to third Line (Vendor Care services) when needed, and follow up until resolution / solution provided• Suggest Optimization activities, performance and analysis• Communication skill should be excellent and reporting abilities will be a plus point• To be involved/supervise all related / critical planned activities, like migrations, Re-homing, Site shifting/integration, new node integration in the network or any critical fault occurs• New software release update and implementation when they become available• Monitor the system Clear Codes daily and perform activities to minimize the occurrence• Attend/arrange meetings internally within BO team• Recognize training requirements of the back office personnel and give coaching where applicable• Get involved in software & hardware upgrade• Provide technical support to FLM engineers in case of hardware / software issues at site• Design Performance Criteria for BO engineers• Work Plan for back office based on main goal and priorities defined by operations management• Authorize NMS system / support systems and / or utilization of additional and specialized (custom) tools used• Handle Management Escalation routines within the Back office• Attend in managements meetings in the capacity of Assessment / Goal setting responsible for Back Office activities

Experience:• Minimum 5 years of experience as a manager of a mobile network environment• Well versed with 2G/3G switching network architecture & protocols• Vendor experience of minimum 5 years in fault management• Experience in system upgrades, expansions & health checks of the network• Familiar with O&M and technical support work flow• Troubleshooting experience at Tier-1 and Tier-2 support

Skills:• Ability to lead technical teams of 30 and more• Communication skills at CTO level• Presentation skills• Process and Project Management• Customer Expectation Management• Vendor Management• Configuration Management and implementation of the plan provided by planning• Result oriented with good skills in leading and motivating people and conscious of the responsibilities• Flexible and responsive to changing work patterns and demands• A thorough and methodical approach to work.• Highly developed interpersonal skills• Highly developed skills in driving change• Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture• Customer Orientated with good understanding of service providers / operators Business requirements - be able to create true client value• Good negotiation skills• 100% proficient in English Speaking, Reading and Writing.• French language is a preferred.• Ability to work off hours depending on Network outages and customer requests• 24x7 availability to support after office hours, and be able to relocate within the country• Ability to handle multiple tasks in pressurized condition