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Timeline

April 23, 2020

Instacart announces new COVID-19 policies and plans to hire 250,000 more shoppers.

Companies

News

Instacart announced today that it is changing its tip policy to protect its growing shopper network from tip-baiting. Tip-baiting, a grotesque tactic, is when customers bait shoppers with a big tip and then reduce the tip to zero after they receive their groceries. It emerged as Instacart's demand skyrocketed due to the pandemic and people [...]

Gig workers have become an essential part of our society during the COVID-19 global health crisis. But even before the pandemic, gig workers had become a staple in the lives of many people who use services like Uber, Lyft, Instacart, DoorDash and Postmates. Despite the growing presence of gig workers, little has been known about [...]

Instacart's aggressive hiring spree is continuing due to COVID-19 shelter in place orders. Today, the company announced it is adding 250,000 more shoppers to meet consumer demand, and to help the company return to "one-hour and same-day delivery," according to a statement. Along with the hiring announcement, Instacart is implementing a slew of new policies, [...]

Online grocery delivery company Instacart is launching a prescription delivery service through a partnership with Costco as demand for online delivery continues to rise amid the COVID-19 pandemic. The company said Thursday the delivery service is now available from nearly 200 Costco locations in Arizona, California, Delaware, Florida, Illinois, New York, Washington and Washington D.C. [...]

Instacart is adding more support roles to help its shoppers, customers, and retail partners, as the company faces unprecedented demand for its grocery delivery services due to COVID-19 shelter in place orders. Today Instacart announced that it has doubled its Care team, from 1,200 agents to 3,000 agents. Care team employees will work on answering [...]

Instacart today is rolling out new ordering options aimed at unlocking more delivery windows amid a surge of demand for its online grocery service due to the COVID-19 outbreak. The company is introducing "fast & flexible" and "order ahead" options, which will shift lower priority orders further out on the schedule. This, in turn, allows [...]

Instacart will start providing health and safety kits to its full-service shoppers. These kits will include a face mask, hand sanitizer and a thermometer, the company announced today. The kits will be available for free to shoppers starting next week. Shoppers, according to Instacart, will be able to request a kit by registering with their [...]

A possible strike by Instacart workers highlights the impact of the coronavirus outbreak on the grocery delivery business, where workers are worried about their safety as they try to meet a surge in demand for online groceries.

Instacart shoppers, led by the folks over at Gig Workers Collective, are planning a nationwide strike in protest of the company's practices amid the COVID-19 pandemic, Vice first reported. Shoppers, who are responsible for grocery shopping and deliveries, say they have urged Instacart to take proper safety precautions, such as providing hand sanitizer and disinfectant [...]

On his delivery route through Orange County, California, Joseph Alvarado made 153 stops one day last week for Amazon.com Inc, touching the inside and outside of his van, more than 225 packages, and dozens of customers' doors and gates.

San Francisco-based Instacart today announced it will bring on 300,000 shoppers for its grocery delivery platform over the next three months. The move is meant to manage an uptick in demand due to the novel coronavirus pandemic. The platform lets users shop from well-known grocery stores like Costco, Safeway, Krogers and more from home. Once [...]

As a way to try to ease some of the pressure and low ratings gig workers may face from panicked customers, Instacart has made some changes to its app. The first is that shopper ratings won't affect their access to orders during the pandemic. Instacart will also forgive all ratings under five stars. Instacart, in [...]

As the COVID-19 pandemic spreads across the U.S., grocery delivery apps have begun seeing record numbers of daily downloads, according to new data from app store intelligence firm Apptopia. On Sunday, online grocery apps including Instacart, Walmart Grocery, and Shipt hit yet another new record for daily downloads for their respective apps, the firm says. [...]