Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.

Information we collect and why

When you place an order with us (if applicable) we collect certain information which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. The relevant information is then used by us and on occasion, third-party suppliers to process your transaction, dispatch your order and to communicate with you on any matter relating to your order in general.

We may (if applicable) also disclose your personal information to third parties working on our behalf for things like processing payments, courier and delivery services, customer analysis or data management. We only give these companies the information they require to fulfil their contracted tasks and they are not permitted to use the information for any other purposes.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop this website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may carry out Email marketing (if applicable) and gain your consent to send you emails about our store, new products, promotions and other updates.

Legal basis for processing data

We rely on the following legal basis, under data protection law, to process your personal data:

We collect and use customers’ personal data because is it necessary to fulfil our contract in selling and supplying goods and services to those customers.

Because we have obtained your consent (e.g. where you contact us with a query or if you consent to receive marketing from us).

How long will the data be stored for

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a customer or as required to meet our legal obligations, resolve disputes or enforce our agreements.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

Your rights

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please email privacy@cartronics.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Any questions you have in relation to this policy or how we use your personal data should be sent to privacy@cartronics.co.uk

For non-UK customers

By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.