my camera is the JTP3815
My router is the Technicolour Gateway TG582N
My IP Camera is set up wirelessly and can be viewed in the house from my phone but cannot be viewed outside the house over the Internet.

As you would like to view the camera from internet via your Android mobile phone, you need to set the remote view in your computer at first. Please get back to step 3 of IP Camera Wizard and open the camera in your local network. Then set the DDNS in the Device Management like the below.

For the port forwarding, please open your router's webpage and forward the port manually.
You can also check the below webpage to find whether your router is listed.

http://www.tenvis.com/support_service.html?type=5

If you still can not make the port forwarding work, please send us several snapshots of your router's webpage. Thanks.

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Comment

DeeDub8
aimie. The Tenvis DDNS is only one of a number of options.
If your have a static IP address you do not need DDNS
Your router could have 1 or more DDNS options.
How you access is your choice.
Post on 2013-2-22 08:26

aimie
I have done all of that. it will not recognise the DDNS. IF THIS CANNOT BE SORTED OUT I WANT MY MONEY BACK... thank you Aimie
Post on 2013-1-10 18:24

Hi I work for Telstra (AUSTRALIA) what you need to do is set the address inthe range of the Technicolour Gateway TG582N ,10.0.0.?? and the default gatewat 10.0.0.138. port 80 and assign the appshairing to that address(10.0.0.??) Hope it helps Cheers Graham