Anyone attempting to use help.humboldt.edu, send emails to help@humboldt.edu, or respond to Help tickets

The KBOX is receiving several thousands of bad emails per hour and is unable to keep up with the traffic. After a reboot, KBOX is running a check on the database which is taking some time. We will be taking the KBOX offline for a while in order to let it finish its database check and 'catch up'. ** (Update 2) The system continues to be unresponsive even when taken off line, we are in the progress of moving it to a new virtual machine template which should allow access to more resources. **(Update 2)** The new system is still importing and processing the backup files, it should come back online soon **(Update 3) ** KBOX is back online as of 2:12 PM, we will continue to monitor the service

We are investigating. After rebooting, KBox went through a DB check - which failed with hundreds of log entries. Once the process stopped trying, KBox became responsive again.
Dell/Kace has been contacted to connect remotely, and to check out what is wrong with the system.

During our regularly scheduled maintenance window the following items will be installed: MP 15.04, MP 16.00, MP 16.01, MP 16.02, a retrofit to 16.02, and a modification to Student Financials. This is an extended maintenance window.

Campus community submitting technology help tickets and ITS support staff using KBOX

KBOX is way behind in needed updates. We need to upgrade KBOX in order to be supported by DELL KACE.
**UPDATE**The backup was successful. Throughout this week updates will be applied. Service will be available (but possibly slow) throughout the updates except for the occasional reboot. During a reboot the service will be down for about 10 minutes. Wait and try again. *UPDATE 2** Some update steps are causing extended outages, the KBOX is currently being updated and will likely be unavailable through this evening, estimated recovery 8-9 PM
*Update 3** KBox is running 5.5 and will be upgraded to 6.0 starting 5 p.m. today, Thursday 3-19-2015

Infrastructure changes are preformed on the Storefront server that presents users with a list of available apps and desktops.
UPDATE: System were back up by 7:30 but the job was not complete until 8:20. Users that use the built-in receiver may need to either close the receiver and reopen it or reboot their computer.

We are investigating the problem at this time. No work with the CNI project has started. We are establishing contact with our data network vendor.
**UPDATE(1)** There was a problem with the CENIC network between the Oakland and Sunnyvale backbone routers.
**UPDATE(2)** We are continuing to experience intermittent outages on CENIC. As we learn more we will provide updates.
**UPDATE(3)** CENIC is continuing to work with two equipment vendors to restore all services but has mitigated the impact of the outage by moving traffic to other links. Maintaining degraded status until we receive word that all is back to normal **Update(4)** CENIC is continuing to work on this issue. They performed emergency maintenance on several campus links last night and have additional maintenance scheduled at 9:00 AM. This could affect campus internet connectivity. We will continue to update as information becomes available. **Update (5)** Closing at this point. CENIC is continuing to troubleshoot their 100 GB link between Sunnyvale and Oakland, but they have moved all traffic off of that link. They will notify us via a maintenance update before attempting to move traffic back