Care & Maintenance

Everything you need to know about me...

METAL

What you need to know about me...

SOLID BRASS: Our solid brass is a natural material that contains raw metals such as copper & zinc which overtime can patina and age when exposed to moisture and humidity. This is part of its organic ageing process and is not considered a flaw or imperfection.

NICKEL PLATED BRASS: The raw material used for this finish is solid brass. It has a semi-matt nickel plated finish. They have a solid, heavy hand just like the original brass pieces.

MATT POWDER COAT IRON (BLUSH & BLACK): Made from iron metal and powder-coated numerous times to achieve a smooth, solid and consistent finish.

*A majority of the Century range is crafted by hand, therefore subtle human variation may occur in the finish (plating), size and shape.

How you can show me love...

SOLID BRASS: this finish does not like prolonged contact with water. Try to avoid where possible and if water does come into contact, ensure you dry with a soft, clean cloth immediately after. Avoid touching the surface with dirty, oily fingers.

NICKEL PLATED BRASS: buff out finger prints and water spots with a dry, soft, clean cloth. Do not apply any harsh abrasive cleaning agents.

POWDER COAT IRON: wipe down surface with a soft, clean, damp cloth. Do not apply any harsh abrasive cleaning agents. Due to the nature of a matt surface or finish, some markings and scratches may be visible.

M A R B L E

What you need to know about me...

Our marble range consists of genuine natural stone. Each piece will vary slightly in vein pattern, colour & tone. You may also notice slight imperfections such as pitting and fissuring, cracks and chips.

All these natural characteristics add to the unique beauty of your marble piece...no single piece will ever be the same as another.

How you can show me love...

To ensure your marble piece/s last a lifetime, take care that surfaces are not left wet, submerged in water, or cleaned with harsh abrasives. Simply wipe the surface down with a soft, damp cloth.

Be aware that food & liquids containing oils, acids and strong pigments can cause some slight marking or discolouration over time. Avoid contact with sharp objects where possible and always handle your marble with care to avoid breakage.

When purchasing online with BEHR&CO, you can make the payment via the following methods:

Paying via Visa, MasterCard, Amex or PayPal through our secure site

Paying via PayPal where you will automatically be redirected to sign into your online PayPal account

If I make the payment Via Credit Card, Are my details Protected and Secure?

To ensure house online purchases are secure and protected, all transactions on this site are processed using SHOPIFY PAYMENTS.

This is an online payment gateway that encrypts your card details in a secure, hosted environment.

Protecting your personal information and the orders placed through House Online is our priority. To help ensure that your shopping experience is safe, simple and secure, House Online uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your internet browser you will see it begin with 'https:' instead of the normal ‘http:’ - this means that you are in secure mode and environment.

PayPal is a payment method for online purchases that allows users to send and receive money securely online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

How do I sign up for PayPal?You can sign up for a PayPal account on PayPal website.

Who do I contact if I have a problem with my PayPal account?You need to contact PayPal customer service directly. Please visit PayPal.com for further assistance.

When will my payment be deducted from my PayPal account?Payment will be deducted from your PayPal account prior to House sending you a Tax Invoice as proof of purchase.

If any of your items are damaged or faulty upon arrival at their destination please contact our Customer Service Team to organise a replacement or refund. We may request a photo of the item to examine the extent of the damage.

If for some reason you are unhappy or have changed your mind about the item that you have purchased with BEHR&CO, you may return the item at your cost for a store credit within 7 days (7 day return policy is for online orders only). For a refund to be applicable a proof of purchase must be obtained and the product must still be undamaged, unused and unopened in its original packaging. Please click here to read out refunds or exchange policy in further detail.

All refunds will be deposited in the same method that was used for the items purchase. For any inquiries or for further assistance please contact one of our Customer Service Representatives via email.