"Great Hotel"

5

shnpan, Birmingham, Alabama
17/01/2019

This was a great hotel, especially for the area. We had some trouble with the on line reservations but the hotel clerk, Grace, helped us out with the 800 number. She also made sure we could be on the first floor as this hotel does not have an elevator. They have soup and cookies available after 6 pm. They also have packets of hot cocoa and apple cider available. Breakfast was excellent. They had biscuits and gravy, omelets, bacon, sausage, cereal and muffins. They even had a few gluten free options. Grace also helped us out with restaurants in the area. She suggested a good one, OMG Burger.

"Pendleton Or"

5

shiningjewls, newport
15/01/2019

Decent hotel and rooms. Located in the heart of Pendleton. Close to all restaurants and shopping and the fairgrounds. Bed was comfortable. The breakfast in the morning was your typical continental breakfast.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us at Best Western Pendleton Inn. We appreciate your business and the time taken to leave a review. We hope to see you again on your next trip to Pendleton.

"Christmas vacation"

4

dnacole11, Nampa, Idaho
30/12/2018

Stayed here on our way home from Christmas vacation to the grandparents. Very nice hotel. We always chose Best Western first. Never disappointed. Great prices as well. The breakfast selection was typical. Wish this one had an omelet bar.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us at the Best Western Pendleton Inn. We're pleased that you enjoy Best Western, and we hope to see you again on your next trip to Pendleton.

"After long day on the road"

5

Mark H, Brush Prairie, United States
28/12/2018

We set out in Laramie Wy. early am and drove through to Pendleton Or. to beat the anticipated snowfall over the Blue's. It worked and we enjoyed the comfort of the Best Western in Pendleton. It was clean, quiet and comfortable. The breakfast was by far the best we had on our travels across country with a variety of items that were fresh and warm.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us at the Best Western Pendleton Inn. We're pleased you enjoyed your stay.

"Nice place with a great staff trying hard to make your stay pleasant"

5

Pesca7, Denver, Colorado
26/12/2018

While the hotel itself is somewhat ordinary, the owner/manager has taken great pains to make it extraordinary from offering soup free of charge in the evening and cookies, coffee and tea, to boot, we loved our stay here. Bed was comfortable, hotel was quiet, Shari's restaurant was right across the street, and the toiletries provided were first rate. You will certainly feel welcome here!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay at Best Western Pendleton Inn. We're pleased that you enjoyed your stay with all the "extras" provided. We look forward to seeing you again on your next trip to Pendleton.

"Warm and welcoming"

5

Gary M, Port Angeles, Washington
13/12/2018

We arrived at 8:00 PM and were received as welcome guests. There was hot soup, cookies, and hot beverages available. The room was comfortable and attractive. The breakfast was very satisfactory. We had never stopped here before but will definitely stop here again.

"Best Breakfast"

5

Sheaplus, Wenatchee, Washington
24/11/2018

We've stayed at this motel several times. They have the best breakfast in any motel we stay at. People that work there are always friendly and helpful. Location is right off the freeway but not close enough to hear any traffic.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us at Best Western Pendleton Inn. We appreciate your business, and your review. We look forward to your next visit with us!

"We will always choose this hotel when we stop in Pendleton"

5

we5luv2travel, Boise, Idaho
21/11/2018

Chip checked us in. Super friendly guy. He gave us all the info we needed and showed us to the cookies and hot drinks and even complimentary hot soup was available. Room was clean and roomy. Bathroom was clean. Beds comfy. Also great price. Breakfast had lots of option even gluten free. Couldn't ask for more. Our new go to hotel when stopping in Pendleton.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay at Best Western Pendleton Inn! We appreciate your business, and the time taken to leave a review. We are looking forward to your next visit with us.

"Nice place to stay in Pendleton."

4

13/11/2018

We were pleased with our stay at this motel. Breakfast choices were outstanding, and soup and milk & cookies are offered in the evening. Our room was very clean, and bed and pillows were good. Nice hot water with good pressure in the shower. Don't hesitate to stay here!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay at Best Western Pendleton Inn! We appreciate your business, and the time taken to leave a review. We look forward to having you stay with us again the next time you are in Pendleton.

"Oregon business trip"

5

Nomad46471545168, Ellensburg, Washington
08/11/2018

My only complaint was the gentleman that check me in. He was not a very personable person. The room was one of the best looking rooms I have been in. Great location to the highway, and very quite in my room.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us at Best Western Pendleton Inn. We appreciate the feedback.

"Nice"

5

Scenic14040702163, Whitt, Texas
08/11/2018

The staff was friendly and the facilities were clean and quiet at the Best Western in Pendleton, Oregon. We will stay here when we come back to Pendleton Oregon. I don't have anything else to add but I cant stop because TripAdvisor requires the review to be a minimum of 200 words but what else is there to say except that is a silly requirement of TripAdvisor. I know I don't want to read a long drawn out review, I prefer short and to the point...unlike this one. Hopefully this is long enough and I can now get back to work and stop jacking around with a review. I will remember this the next time yall want a review - it takes way too long and I may just say to heck with it!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us here at Best Western Pendleton Inn. We greatly appreciate you leaving a review, even with the 200 word minimum. I agree, sometimes you just don't have that much to say, or you can say the same thing in fewer words.

"Best Westerns are the BEST!"

5

31/10/2018

We always stay at BW because we know we will have clean rooms, comfortable beds & a bountiful breakfast to look forward to in the AM. Staff are always friendly & courteous. Great Hotels, haven't had a bad one yet. Jackie Fletcher

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for staying with us at Best Western Pendleton Inn. It is always our pleasure to have you as a guest.

"Decent spot for a rest"

5

GrandmaShe, Washington
30/10/2018

Room was clean and decent and area was perfect for a quick on and off the I84. Only a few minutes to the big casino too!
Good sized room with all the needed bathroom amenities. Breakfast was good too including hot and cold choices.
Check in was quick and easy. This BW had soup and cookies in the evening.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us at Best Western Pendleton Inn. We're so glad you found our location to be quick and convenient, and that you enjoyed the evening amenities provided. We look forward to having you stay with us again in the near future.

"Good, but could be better. Pet friendly"

4

dkfrances, Albany, Oregon
29/10/2018

My wife and I, along with our dog, stayed here for four (4) nights. We choose this hotel because it was pet friendly, and it seemed like they catered to travelers with pets. All of the pet friendly rooms are together, so a couple of barking dogs do not disturb the entire hotel. The rooms were comfortable and clean, but the lighting in the rooms was poor, and the carpet was extremely worn with one (1) large (poorly done) patch job in the middle of the floor. Breakfast was a little better than I expected. Overall, if I was staying in this area again and traveling with a pet, I would choose this hotel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us on your recent stay. We are pleased that you enjoyed your stay overall. There are some issues with the carpeting in the pet friendly rooms, which is why we are looking at replacing the carpeting with hardwood flooring.

"BW Pendleton, Oregon"

4

Penny J, University Place, Washington
29/10/2018

Very nice clean rooms and helpful staff. Really enjoyed the soup after a long drive. We were told if you went to Shari's restaurant across the street and show them your room key you get a free slice of pie with your meal. Just passing thru and we wish we could have stayed a little bit longer to visit the town.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us at Best Western Pendleton Inn. We especially thank you for taking the time to leave a review regarding your stay. We would love to have you come back and spend a couple of days to see our quaint town.

"Very nice, clean and easily accesible hotel"

5

Ed G, Seattle, Washington
26/10/2018

We stayed one night at the Pendleton Best Western, but we will definitely stay there again. The hotel was spotless, the room was comfortable and quiet, and the staff was friendly and accommodating. The breakfast was a step above our expectations, so we were very pleased with our stay. We did have a little problem with the first room we were given and the hotel staff immediately gave us an upgraded room. When we checked out, Gracelyn (who was at the front desk) gave us a discount as a way of saying sorry for the inconvenience - we were really impressed with the gesture (and with the savings too). This is a very nice place to stay.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us at Best Western Pendleton Inn. We appreciate your business, and are looking forward to your next stay with us.

"Great stopover"

5

John B, Lynnwood, United States
17/10/2018

We stay here every year on our way back from St George Utah. I play softball at the Huntsman World Senior Games. We always like to eat at the Rooster in town for dinner the night we arrive. It has become a regular ritual with my wife and I.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us at Best Western Pendleton Inn! We appreciate you taking the time to leave feedback regarding your stay. We look forward to your next visit with us!

"clean and all-around good experience"

5

188averagejoe29, Seattle, Washington
14/10/2018

My family had two rooms here. They were clean and quiet. The hotel has two floors, but no elevator as far as I could tell. So if you have trouble with stairs, make sure to reserve a first floor room.
The breakfast buffet had many tasty choices and the breakfast serving area was very clean and well-attended by the staff.
Check-in was smooth and quick, even though we arrived late. Express check-out meant even greater savings in time -- no need to go to the desk. Just leave the keys in the room.
But perhaps the best feature of this hotel is that they had dust mite/bed bug-proof mattress covers. The Pendleton Inn was the first of 7 hotels we stayed in on a cross-country trip, and it was the ONLY one with such covers. If a hotel truly is serious about preventing bed bug infestations, they must use these. Thank you, Pendleton Inn!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us at Best Western Pendleton Inn. We appreciate your business and feedback.
Not many people notice that we do use the mattress protectors, so it's nice to know that you did. It makes for a much more pleasant stay when one doesn't have to worry about unwanted "guests".
You are correct, we do not have an elevator. If/when requested, we do try to accommodate requests for a ground level room. And our friendly front desk staff is always more than happy to assist with luggage if needed.

"Excellent Experience"

5

Cheryl J, Nehalem, Oregon, Usa
12/10/2018

Excellent experience at this motel, would recommend it over all other motels in the area. I stay here several times throughout the year and will continue to do so for years to come. My family and I truly enjoy the friendly staff and the clean rooms.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We're happy to have your feedback, and we are looking forward to your next stay with us!

"Business travelers must stay here!"

5

Todd L, Yakima, Washington
05/10/2018

The staff is great. The rooms are great. The food is great. Need I say more? I have stayed at lots of hotels, this is a very comfortable and quiet place to stay in Pendleton area. No need to go far from your room, there is a restaurant and gas station across the street so you can be ready to head out to your next adventure!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We appreciate your business and thank you for the review! We look forward to having you stay withus again in the near future.

"Still a great overnight stay"

4

travelguy51_9, portland,oregon
27/09/2018

First off, the only thing keeping it from a perfect 5 out of 5 is the lack of a recycling container in the room; that will always mark a place down for me.
We were on the second floor in a king bedded room and it was very comfortable. I liked the sink both inside and outside the bathroom so two of us could use it at the same time. it was on the back side so it was quiet.
As a rewards member, I used points to get a free night and I do wish I could remember the name of the lady at the front desk who helped me. She was a delight; great sense of humor and she knew what she was doing. (Leslie or something like that; she had bluish green hair which complimented what she was wearing.) Anyway, I really enjoyed her welcoming attitude on both days.
Lastly, food. Breakfast had a couple of different kinds of eggs as well as a couple of different kinds of meats and pancakes. They also had a waffle maker which was being cranky, so I skipped it. Overall, it was exactly what I needed.
The evening we arrived however, they had a couple of different soup options along with milk and cookies, which was a pleasant surprise. I don't remember that from last time, so that's a nice addition and one I hope they keep.(The offerings the night we were there were chicken noodle and cream of potato)
So, again, a great stay, one I expect we'll repeat our next time through town.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us, and we greatly appreciate the time taken to leave a review. We're pleased that you enjoyed your stay, and we look forward to having you stay with us again!

"Great place to hang your hat during The Round-up - rodeo that is."

5

Stu4667, Bainbridge Island, Washington
17/09/2018

Beds including overall room layout, cleanliness, and comfort - excellent. The rooms are very efficient. Staff is incredible from check-in through checkout. Breakfast is the best hot self-service that one can experience. Selections cover the gamut from omelette to waffles, yogurt, biscuits and gravy, fruits and cereals. The place is quiet and well located for freeway acces as well as downtown. Overall-well done Best Western!!!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for the review! We appreciate having you stay with us during the craziest time of year! Hope you had fun at Round Up!

"Good stay but, could have been better!"

3

Lovetotravel123487, Mesa, Arizona
16/09/2018

My husband and I have stayed in alot of BW properties and I would say this one is average. It has all your necessity's and accepts pets. However one thing that we did not like about this hotel was that that the back door did not lock. So basically just anyone could walk in. Which made us feel very unsafe. Otherwise the stay was good but, could use some updating.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to leave a review. We appreciate your business and feedback.
There are pros and cons to having key lock doors for secondary entrances, and after weighing them, we have decided against the key locks. We feel that overall it is safer and more convenient for our guests to walk down a well lit corridor to retrieve a key should it be left in their room. This is especially true when it is late at night or during inclement weather. To help ease any concerns regarding just anyone being able to walk in through the secondary doors, we do have security cameras in place.

"It's a bed."

2

07/09/2018

Great hotel staff but they know they're on a busy highway and charge accordingly. I don't understand owners who are making a premium in a small town that over price rooms without updating them. Update the rooms to match the price and you'll get good reviews or in other words at least give you your money worth.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to rate and review our property. We appreciate the feedback.
As with many other hotels, are rate will vary based on a variety of factors, location being one of them. We are actually in the process of updating our rooms with new furniture, including in the public spaces.

"Awesome"

5

cheryldoud, Portland, Oregon
18/08/2018

This was a very very last minute trip. We were asked to go to LaGrande at 6:00 pm and I had to pack and find a hotel and drive four hours to get there. So being able to get a hotel and do everything in a short time was crucial for me to get enough sleep and drive the next morning.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We're pleased that you were able to stay with us, and that you enjoyed your brief stay. We look forward to having you stay with us again the next you need to stay in Pendleton.

"Great spot for a stopover"

4

4snickers, Portland, Oregon
17/08/2018

Nice, new, hotel that has a pleasing look and feel. Sold out when we checked in and the parking lot was very busy. This hotel takes dogs as long as you let them know up front. Room was spacious and clean. Check in was caring and friendly. They offer breakfast but we opted for another option. Rooms next to lot can be noisy as people leave very early and the car is right in front of your room. Also if downstairs you can hear people walking around.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for staying with us, and for taking the time to leave a review. My apologies that your sleep was not the best, but are pleased that the rest of your stay was enjoyable. We look forward to seeing you again in the future!

"Great place to stop"

5

Buckcade, Utah
16/08/2018

This was a great place to stop with the family. The kids enjoyed the pool and hot tub, the breakfast was good, they had soup and cookies in the evening, the service was good, and the rooms were clean. Would stay here again.

"Great place to stay"

5

cntbowman, Boise, Idaho
12/08/2018

This Best Western is clean, comfortable and quiet. They have an excellent breakfast and nice pool and spa. I would definitely stay here again. The check in clerk was kind of grumpy, but the staff in the morning we're very friendly! The spa is in it's it' covered area, so you don't get baked by the sun while in it.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the time to leave a review. We're glad you enjoyed the pool and spa.

"Surgical recovery"

5

Debbie T, Portland, United States
10/08/2018

I had some minor surgery on a Friday and just needed somewhere to rest and recover, and not have to be out in the world. I took my food with me, and absolutely loved the comfort of my bed, having such a nice bathroom, and ice just down the hall. It was private, comfortable, and very affordable.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We hope your surgery was a success and that you have a full recovery. We're pleased that you enjoyed your stay while recovering. We hope to see you again soon under better circumstances.

"Northeastern Oregon weekend trip"

4

31/07/2018

This was my second time staying at this hotel, and once again, a great value. They offere express check-in and check out, a nice outdoor pool, plenty of parking, and is somewhat convenient to downtown Pendleton. Definitely choose this Best Western over the one in La Grande!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for coming back to stay with us again. We look forward to future stays!

"July 2018 Coast Trip"

4

Brendakayhan, Sloughhouse, California
31/07/2018

Motel was easy to find,. Reception at checkin was excellent.
All services were included. Laundry, very clean, on second floor. BUT, no elevator. Stairs are very wide, so easy up and down, evenb.c.with a bad knee.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for your choice to stay with us, and we appreciate you taking the time to leave a review. We hope you will stay with us again the next time you are in Pendleton.

"One night stay for road trip from Portland to Colorado"

4

25/07/2018

So you know who was traveling - two married adults and two teen age (boy/girl) children. The hotel location was close to the highway, and it was quiet. The rooms were clean and came with a small fridge and separate sink outside of the bathroom. There were no rooms with two beds and a pull out couch. The breakfast had a variety of food including chobani yogurt and small containers of almond and soy milk. There were pre-made omelettes and microwaved bacon. There were also biscuits and gravy, fruit, cereal, and oatmeal. The doors to the outside did not lock, but the front desk woman assured me there was nothing to worry about.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us here in Pendleton, and for taking the time to leave a review. We appreciate your business and feedback.

"Great place to stay"

5

24/07/2018

We travel quite a bit and often stay in motels. This motel was a standout. Clean modern rooms, great bed, excellent linens, great breakfast and soup, cookies and milk offered in the evening. Didn't use the pool or workout room.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us, and we appreciate your kind words regarding your stay! We look forward to your next visit with us.

"Stinky room.... poorly greeted upon check in"

1

JLynne_67, Eagle Point, Oregon
22/07/2018

I know, it's Pendleton..... but I hope I never have to stay there again. It's several steps above the Super 8 across the street but UGH! It smelled like 10 chain smokers had lived there for weeks with no shower. The bed was not comfortable either.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
I really appreciate you taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

"Nice but not great"

1

19/07/2018

This hotel was average at best. The service was ok but you could see the dirt in the corners and the dust on the furniture. Waiting in line on a busy weekend they should have been more prepared for. The employees seemed less then thrilled to be there.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for leaving a review.
I am disappointed we failed to give you the fine accommodations and service we strive for with all our guests - the type of service we pride ourselves in. I have investigated your comments and we will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.
We appreciate your patronage and hope you will stay with us again at the Best Western Pendleton Inn the next time you are in Pendleton. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

"Pleasurable Review of Best Western Pendleton"

5

opatfritz, Elmira, New York
17/07/2018

We stopped earlier than usual on our trip across the country. The Best Western was so comfortable, we could just sit back and relax. In other words it did not seem like a place to stop just for the night.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with us on your trip, and are glad that you found it to be a relaxing stay. We hope to see you again when you are traveling through again.

"Great overnight stay "

5

iristate, New York
16/07/2018

We were just passing through Pendleton and needed a place to stop for the night. The location is right off the exit so it is very convenient.
Gracelyn was so helpful in getting us the best price possible and extremely personable.
The king bed in our room was so comfortable and the room was clean with a mini fridge.
Selena was running the show in the am for the continental breakfast. Nothing dipped below an inch before she was there to replenish. All the tables were constantly being bussed and wiped clean. She even paid attention to detail by rearranging the salt and peppers and pushing in the chairs. You can tell she takes what she does seriously and it really changes the experience.
This place seems to be a little older, but with a great and attentive staff, it will always be in business. Thanks for a great overnight stay!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and again for taking the time to leave a review/feedback. It is greatly appreciated.
We're pleased that you enjoyed your stay, and hope you think of us again the next time you are passing through.

"Clean but Average"

4

NGreen8, Salt Lake City
12/07/2018

It is clean but average in decor and room size. The location is awful-right off the freeway in an ugly part of town. One lady at the front desk was very rough around the edges and not professional. The breakfast was okay.
Overall clean which is important. Bed are also comfortable.

"Good reliable stay"

4

flip52024, Portland, Oregon
07/07/2018

We were traveling through Pendleton on the way to Hells Canyon and stayed here for one night. The location is not great - right off the freeway, but the room was clean, comfortable and quiet. We were both stiff from being in the car and the jacuzzi was a welcome treat as were the chocolate chip cookies. Breakfast was adequate. Check in and out was very smooth. Would stay here again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us. We're glad you were able to get a good night rest and relax.

"Good stay"

3

F8238PPelizabethc, Spanish Fork, Utah
24/06/2018

Comfy beds. Liked the suite with separate bedroom attached and having 2 sinks to use. Didn't like that there wasn't a separate thermostat in attached bedroom. Only one in main room so we had to leave the door open to get any A/C into our stuffy room. Breakfast was standard for a hotel. Tiny workout room. Overall our stay was just fine and we'd stay again. Shari's restaurant was good and right across the street.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us! We appreciate the feedback.

"Great place to stay"

5

Rita W, Sarcoxie, Missouri
20/06/2018

This hotel was a great place. Our room was very large with plenty of room to move around. The pool and hot tub were outside. We enjoyed the hot tub-the temperature was just right and it is covered so we were out of the sun. The breakfast was very good. The cheese and peppers omelets were good. There was sausage and bacon along with pastries, cereal and yogurt. In the evening they had 2 soups-chicken gumbo and minestrone. Both were good. They also have cookies along with the soup.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to leave a review. We appreciate your feedback, and are pleased that you enjoyed your stay. We look forward to serving you again the next time you are in Pendleton.

"Great Service"

5

jamessB7078CE, Hood River, United States
18/06/2018

The people at Best Western Pendleton Inn are outstanding. They do anything to make your stay a great experience. When you walk in there, they treat you like family. They always provide quality information and suggestions. I would strongly encourage you to consider their services if you are in the area.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to leave feedback. We appreciate your business, and your kind words. We do try to make everyone feel at home when away from home. We look forward to your next stay with us.

"A nice place to stay!"

5

Mary P, Tacoma, Washington
27/05/2018

We always enjoy staying at Best Western and we were happy that there was one in Pendleton. The room we had was clean and comfortable. Nice amenities including cookies in the lobby in the evening. The staff was courteous and helpful. I recommend staying at this hotel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us in Pendleton. We appreciate you taking the time to leave a rating and review. We're pleased that you enjoyed our property, and hope to see you again on a future trip to Pendleton.

"A comfortable hotel"

4

Roger E, Mount Vernon, Washington
23/05/2018

The hotel has easy freeway access. There aren't many restaurant choices near by so a little driving is necessary. The hotel is nice and the rooms spacious, comfortable and well maintained. The morning breakfast has a nice selection of choices. What was really nice was that they offered two choices of hot soup and cookies in the evening. The staff is friendly and accommodating. We will choose this hotel again in the future.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for leaving a review. We appreciate the feedback, and we look forward to serving you again on a future trip to Pendleton.

"It's where I stay in Pendleton"

4

Mark K, Saint Helens, Oregon
09/05/2018

This is my go to hotel in Pendleton. Easy access to anywhere you want to go around the area, right off I84 but far enough off to hear the freeway. Very good breakfast, and soup in the evenings. There is a couple of restaurants within easy walking distance and a very short drive to downtown.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for doing the survey, and for the added time to leave a review here. We appreciate your stays with us, and look forward to your next one.

"Failed in the end"

3

Thomas1406, Bergen, Norway
08/05/2018

We stayed here for one night in a 2 room suite, and unfortunately 2 room in the US is named different then in Europe, so we expected 2 bedrooms. Just a misunderstanding, probably on my side, but we managed well with the two "rooms" though. The room itself is a bit dated, but otherwise nice enough and most importanly clean.
Breakfast was ok, but probably above average compared to US standard. There is a pool area, but we didn't try it. There are some chain restaurants close by but otherwise you need to drive to get to the center of Pendleton.
All in all I was planning on giving a 4* rating, but that was until I tried to use the hotels computer. That meant that I had to meet the lady at work in the front desk the morning we checked out, but I guess "work" was relative. When checking out she wrote down my room number on a piece of paper, leaned back and started using her mobile phone. When asking if the computer worked, she mumbled something while continuing to look down. I didn't care to try talking to her anymore, so I went over to the computer, which only had half the screen functioning and the mouse was defect. While trying to print my document just using the keyboard, my mother in law came to deliver her room keys. I observed her trying to start a conversation with the receptionist, but her mobile apparently had some more important stuff on it.. In both conversations I doubt she looked up from her phone more than two times, so the hospitality business might not be the best career move from her, and she directly affected my rating here.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We appreciate your choice to stay with us, and for taking the time to leave feedback regarding your stay.
If it's not too much trouble to ask, I would like to look into the situation regarding the person that was on duty on the date in question. If you could please contact me (phone or email) and let me know the date of your departure, I would greatly appreciate it.

"Great Spot"

5

Jimmie R, Tacoma, Washington, United States
08/05/2018

Traveling from Seattle to Boise. Decided to spend the night in Pendleton. We had a King room. Great hotel, clean and quiet. A really nice place and reasonably priced. Right off of the freeway but no highway noise. Will return.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We appreciate your choice to stay us, and for leaving a review. We're pleased that you found our location to be convenient, and we look forward to welcoming you again.

"Great property!"

5

Bob and Wanda S, Port Townsend, Washington
08/05/2018

This is our hotel of choice when traveling through this area. Clean property, clean guest rooms, nice breakfast. Staff are friendly. Pets are welcome, for a nominal fee. Don't hesitate to stay here, near a Shari's restaurant.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to leave a review. We appreciate your business, and we look forward to seeing you again on a future trip to Pendleton.

"Good choice for Pendleton"

5

Peter J, Lake Oswego. Oregon, United States
05/05/2018

Conveniently located just off I-84, this hotel has large, clean rooms, a decent breakfast, comfortable beds and high-speed internet. It's also far enough from the freeway that it's quiet. What more could you want?

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us. We appreciate you taking the time to write a review, and for your kind words. We look forward to your next stay with us here in Pendleton.

"clean and quiet"

5

Merry H, Oregon City, OR, United States
02/05/2018

This hotel has a friendly staff and nice clean quiet rooms. They serve breakfast and cookies in the evening. There is also a pool and exercise room. I believe it's one of the nicest hotels for the money.

"Surprisingly nice"

5

Dianne H, Olympia
25/04/2018

Very smooth check in with nice room that was clean and well furnished. Quiet. Provided nice USB charging port. Cookies and soup available in evening and the breakfast was fantastic with nice airy seating. Only hitch was running out of hot water during shower. I also thought the regular temperature of the hot water was dangerously high for elderly guests.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us at Best Western Pendleton Inn. We appreciate your business, and the extra time taken to leave a review.

"Better than other hotels in Pendleton"

5

20/04/2018

The only hotel I like and would stay during visiting in Pendleton is Best Western Hotel. Like all other hotels, this one feels like home. No different, really. Just look more clean and safe. Their breakfast and soup dinner are really good. I always take advantage of those. Not much to do in Pendleton, so this is the only time I would use the hotel's gym. Hot tub open year long. If the pool is close during winter season, you can talk to the front desk and get to go swim next door hotel indoor pool. Same owner. Never a problem staying here. You'll love it! If only the wall weren't in color yellow or window curtains weren't in green....it wouldn't look so old and dusty.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for your review! We're so glad you enjoy the soup and cookies in the evening, and breakfast in the morning.
I don't know that there will be any changes to the curtains, but at some point this year (probably after Round Up), we will be putting new wallpaper in the rooms.

"Great hotel"

5

18/04/2018

Overnight stay with my husband and cats. What a surprise surprise they had soup last night for guests checking in. This Best Western has always been above basic, comfortable and accommodating and modern. breakfast is really good. No fruit. Oh well but had french toast. Plus soy milk and almond milk.
This hotel is well worth this stay. It is not a Best Western Plus but acts like one.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for leaving a review. We appreciate the feedback, and look forward to your next visit with us.

"We Loved It!"

5

gloria011, Willow
17/04/2018

This BW hotel is located just off the interstate and easy to find. There is a Shari's restaurant across the street but we didn't go there. This BW serves hot soup and cookies with milk in the evening and a full breakfast in the morning. This is a very nice property and we will stay there again when we pass through Pendleton, Oregon.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for the extra time to leave a review. We appreciate your patronage and feedback. We look forward to having you stay with us again the next time you are in Pendleton.

"I don'[t like being lied to"

1

14/04/2018

I have an issue due to a glitch in a reservation. I was making reservations on the night of March the 2nd for the night of march 31st. Unfortunately after all was sent and we got the Emails we noticed that the reservation was for the 2nd of March not the 31st. We contacted the hotel and customer service to fix the problem, they said it was fix and they made the right reservations. we did stay at the hotel on the 31st, but we were charged for both nights. I have since contacted KaSandra Willams about this and she E-Mails “If it had been a night in which we were not sold out, I would be willing to give at least a partial refund. However, we sold out early in the afternoon, and could easily sold the room to someone else. Therefore, I am unable to give a refund for the night in question.” considering I made the original reservation at 9:45pm how did they sell out earlier in the afternoon and still make a reservation for that night? DO to the fact she now has lied to me I am now more than a little upset.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
I appreciate you taking the time to leave a review. We did indeed sell out early in the afternoon as stated, but due to a couple of cancellations, the room you booked and a suite became available. This is why you were able to book a room that evening. As I stated in a follow up email, due to not quite being sold out, I did refund 50% of that charge. The fact remains that you did complete the booking process and accepted the policies, one being that it was too late to cancel.

"Best Western Pendleton Inn, Pendleton, Oregon"

4

Joanne L, Lake Country, B.C., Canada
12/04/2018

This property is a very satisfactory location to stay when you are travelling in the area and require an accommodation for sometime. There is a lady check-in receptionist by the name of Melissa Reitz who goes

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us in Pendleton, and for taking the time to leave a review. We apologize for the miscommunication in regards to the issuance of the travel card, and are pleased that Melissa went "above and beyond" to try to get it resolved for you.

"Comfortable, clean and spacious "

5

08/04/2018

This hotel is well appointed for a business traveler. Conveniently located close to the freeway, it was still quiet. The night staff was not overly helpful with the business center, but the hotel manager resolved my issue immediately and satisfactorily, very early in the morning.
Breakfast was plentiful and checkout was smooth.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us at Best Western Pendleton Inn. We appreciate your feedback, and hope to see you again on a future trip to Pendleton.

"Would recommend this location"

4

aliceandersen2016, Surrey, Canada
05/04/2018

Stayed at this BW going and returning from Arizona. Very nice staff. Clean and comfortable room. Soup and fresh baked cookies at 6pm and full complimentary breakfast in the morning. Express check out was a nice option

KaSandra W, Front Office Manager at Best Western Pendleton Inn, responded to this review
We thank you for choosing to stay with at Best Western Pendleton Inn, and we appreciate the feedback. We sincerely hope you think of us again the next time you are in Pendleton.

"We like Best Western"

4

shelleydwarner, Boise, Idaho
05/04/2018

My grand kids and I stay at Best Western when we travel to Oregon and back to visit family. We enjoy the pool and are grateful that, during cooler months, the pool at the hotel next door is available to us. We appreciate the soup and chili, along with cookies in the evening and the breakfast buffet in the morning. My grand son especially likes to make his own waffles. We have been staying at the BW in Pendleton for a couple years whenever we travel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We thank you for your business, and for taking the time to leave feedback regarding your stays at our property. We are grateful for the arrangement we have next door regarding pool usage, and are pleased that it helps our guests. We look forward to your next stay.

"Pleasant Stay"

5

QRK189, Yokohama, Japan
31/03/2018

Overall an enjoyable stay. Check in was simple. We traveled with our dog and booked us near the exit which made it very convenient for taking the dog in and out. The room was clean, quiet, and the bed was very comfortable. The front desk staff was friendly, taking the extra time to explain the area attractions, places to eat. Made us feel very comfortable and welcome. Breakfast was standard fare, but it was fresh, hot, serviced frequently, and kept very clean. Well worth the price, the service is excellent, we will stay again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us! We are so pleased that you enjoyed your stay, and we look forward to your next trip!

"Beautiful Place"

4

Mary Kay V, Homer, Alaska
24/02/2018

Comfy Cozy Friendly Reasonable. They served soup and cookies in the evening. Loved it! Especially the cookies:). The front desk clerk was friendly and helpful. Our rooms were spotless and the bed was extra comfy!!
Only 4 stars because Fridge wasn't on and I didn't notice til next morning.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing the #1 ranked hotel in Pendleton, the Best Western Pendleton Inn. We appreciate your choice to stay with us, and for taking the time the leave a review. Your feedback is greatly appreciated.
It pleases us that you enjoyed your stay, and the cookies!

"One night stand"

5

21/02/2018

Spent one night at the Best Western and had no complaints what so ever. Great breakfast, clean large room, and a nice touch with the evening snacks. If you arrive late, there is a soup and snack bar that might just fit the bill, and it is all included in price.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing the #1 rated hotel in Pendleton, Best Western Pendleton Inn! We appreciate your choice to stay with us, and the time to leave a review afterwards. We're happy that you enjoyed your stay, the accommodations, and the evening snacks. We look forward to having you stay with us again the next time you are in Pendleton.

"Perfect 5 of 5"

5

Q5257NIpatrickv, Miami, Florida
11/02/2018

No complaints, just the way a hotel should be. No problems and all the comfort. Price was very acceptable for the value. Breakfast was nice. Pool was closed (winter) but even it appeared nice. I recommend this best western hotel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the time to write a review. We appreciate your feedback, and hope to see you again in the near future.

"comfortable stay"

4

Steve C, Lacey, Washington
10/02/2018

Stayed one night with our dog. Called the hotel for the reservation in advance. Call was handled very professionally. Room was clean and comfortable. Breakfast was very good with sausage, bacon and decent omelettes. Coffee is very good. Furnishings are a bit worn. Location is very good. Nice and quiet, easy access to I84 and downtown.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us at Best Western Pendleton Inn. We appreciate the time you took to leave a review.
We are glad you found our location to be easily accessible and quiet. We are in the process of getting approval from the Best Western Design team for new in room furniture. Once we receive final approval, we will placing our order to get chairs replaced.

"Good Night"

5

Madelyn H, Vernon
03/02/2018

Last night on the road. Two weary travellers. Had great service and a quiet room that was clean and comfy. After a great sleep and an excellent breakfast the next morning, we were on our way. Thank you for a good nights sleep.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the extra time to leave a review. We appreciate your feedback, and look forward to having you stay again the next time you are in Pendleton.

"What's going on? "

3

BionicVoice, Anacortes, Washington
19/01/2018

Stayed here on a trip back from Idaho.
My hubby and I received an odd check in from a gal who appeared to be on another planet!
Her demeanor was strange and somewhat out of it. What was really annoying, was trying to get some sleep and we could hear the gal outside talking really loud while puffing away at her cigarette. Seriously??? Why are you talking so loud out side for so long anyway?? It was very unprofessional to say the least.
Also, the bathroom door!!!! Oh my gosh!!! It needed to be cut off down at the bottom so the tub towel can be placed on the ground without the door pushing the towel away from the floor! It was super frustrating and didn't make any sense to even have the towel on the floor! It was driving me nuts!!! Fix the doors already, so it opens and closes with the towel on the floor!
Also, the 90's called and wants their cheap mattress pad cover back! Why, oh why do hotels still use those? They are scratchy and annoying! Plus, when you pay over 100 a night and traveling for hours, you expect a good mattress and bedding. Stop being so cheap and do something to fix it!
Everything else was good with the room....It was really clean!!! So nice job to the house keeping staff. The lobby was clean as well and also the jacuzzi was great too. The breakfast was average and was well prepared.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for the extra time to leave a review.
The issue regarding noise from our talking staff has been addressed.
The bathroom door is something that we will look into, as it is an issue that has never been raised before.
We do hope that you will consider staying with us again so that we can demonstrate our commitment to your comfort.

"Best front desk staff EVER!!"

5

11/01/2018

This place could've been a dump and we would've been happy with it all due to the amazing front desk lady that checked us in. Her warm welcome was above and beyond.
Beyond that, having a family room with 3 queen beds fit our family's needs 100%. Wish more locations had this feature!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the time to leave a review. We are pleased that you enjoyed your stay and the family suite.
We look forward to having you stay with us again the next time you are in Pendleton.

"Friendly staff great hotel"

5

kpatterson1989, Vancouver, Washington
08/01/2018

Called in for a reservation, talked to Cassandra she was very nice and polite over the phone when she setup my reservation. Checked into the hotel by Melissa she was fantastic very friendly and polite, she went above and beyond for me. We will definably be back. Rooms were nice and clean, spacious, beds were very comfortable. High-speed internet worked great, and breakfast in the morning was great as well.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the time to leave a review. Your feedback is greatly appreciated.
We look forward to your next stay when you are in Pendleton.

"NO hot tub or pool UFN"

3

GOUTESGO, Salt Lake City, Utah
06/01/2018

Both hot tub and pool Closed for repairs with unknown ETIC (est. time in commission), per Desk Clerk, so don't look forward to it! (Or, maybe plan on sneaking into a reasonably nearby competitor's... :-)

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to leave a review.
Our pool is outdoors, and is only open seasonally. During the middle of winter, it is always closed, no repairs needed there.
Our hot tub, though still considered outdoors, can be fully enclosed, and is generally available year round. Unfortunately, sometimes stuff happens to cause us to have to close it for repair. In this case, the heater was out. Technically, you could still use it, but then it's just a large tub. Not hot at all. We were waiting for a replacement part to fix the heater, which is fixed now.
I do apologize that it was not available for use during your stay, but it is up and running. And hot again.

"Pendleton inn"

5

Gloria B, Chelan, Washington
24/12/2017

Great place to stay! On our way to Arizona from Washington, nice stopping point. Good location. Right off the freeway. Gas station, couple of places to get something to eat! The Best Western is right in the middle of several other hotel/motel chains. Would highly recommend! Good service, very nice/accommodating staff. Very nice/clean rooms. Property itself is well taken care of. Good parking area.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing Best Western Pendleton Inn for your lodging needs. We appreciate your business, and the time taken to leave a review.
We hope to see you again the next time you are in Pendleton.

"NO ELEVATORS= LUG YOUR LUGGAGE UP STAIRS"

3

patrickmL222RN, Portland, United States
19/12/2017

As I was able to physically pull several heavy suitcases up each step of two staircases to my room, I quickly became frustrated... and also considered that other 'second floor' guests could have a real issue. What would grandma do??? Also, personally, I looked forward to a snowy mountain view from the hotel site, though this was mostly blocked by the close-by Holiday Inn that obviously enjoyed the best view. In sum, the lack of elevators is really my only gripe. The hotel staff was wonderful and Christmas surrounded the lobby!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for the extra time to write a review. Your feedback is greatly appreciated.
Our view of the mountains are mostly blocked by another property, but we do have a few rooms with a southern view that is not blocked by anything. Though we do not have an elevator, we are more than happy to provide assistance with luggage as needed if a ground floor unit is unavailable. Again, we appreciate you choosing us for your lodging needs, and for the feedback. We hope to see you again soon!

"Service is everything"

5

jamessB7078CE, Hood River, United States
12/12/2017

I have stayed in Best Western Motels for years and many times each year. The service is usually of good quality but the service in Pendleton is exceptional. You feel like you are the most important person staying there that night. The motel is always clean and friendly.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to write such a nice review!
Your kind words are a great source of encouragement for all of our staff. We do try to make everyone feel welcome and special, and are pleased that you felt that way here.
We look forward to seeing you again soon!

"Great stay while on the road"

5

JanMorris55, Clinton, Tennessee
04/12/2017

Friendly staff, clean large rooms and comfy beds. Great breakfast and they allow pets. They have easily accessible rooms to the outside, if you have a pet. There is a Shari's that has quite decent food, right across the road. I'd highly recommend this hotel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the additional time to leave feedback. It is greatly appreciated.
We are pleased that you liked the size of our rooms and the comfort of our beds. We look forward to having you stay with us again the next time you are in Pendleton.

"clean and well stocked"

5

01/12/2017

The staff at this hotel are eager to help, take their responsibilities seriously, results are very clean, well stocked rooms and food service. The hot tub was the cleanest I have seen anywhere.The beds are comfortable, room temperature was perfect.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the extra time to leave a review. We appreciate your feedback!
We are so happy that you enjoyed your stay, and we look forward to having you stay with us again the next time you are in Pendleton.

"Decent place. Terrible staff"

3

27/11/2017

Rooms and hotel are ok. Not the cleanest but not terrible. Staff was pissy. Seemed like she hated her job. Not eager at all to help. That alone would keep me from staying there again. Didn't bother eating the breakfast.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us, and for taking the time to leave your feedback.
I have also responded to your survey,and asked for specifics so that I may address those issues.

"Unwanted wake up call"

3

Gay J, Salt Lake City, Utah
24/11/2017

This hotel is pretty standard BW. The rooms were nice and clean. Traveling with pets so it was nice to have a ground floor room. Not a designated pet area just undeveloped area around hotel, not required to clean up after your pet. Watch your step. Hotel unsecured at night. Someone entered front door and finding front desk unattended proceeded to use desk phone to call a friend in the hotel. Unfortunately didn't know room number. Did not appreciate 1 AM wake up call.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the additional time needed to leave feedback regarding your stay.
We sincerely apologize for the inconvenience caused by the phone call you received so early in the morning. We have taken steps to ensure that this doesn't happen again. Instead of allowing someone to use our phone to make a call, we will now have our front desk staff do the dialing out so that we know someone isn't randomly calling room numbers.
Other than the early morning disturbance, we hope that the rest of your stay was comfortable.

"comfortable and quiet"

5

Meroy1956, Salem, Oregon
17/11/2017

After traveling in poor weather and at night we were exhausted. The hotel is quiet and the beds are very comfortable. The black out curtains did their job and we were able to get the rest we needed. The fitness center was average.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to leave a review. Your feedback is greatly appreciated.

"The best hotel in Pendleton"

5

F4851RHtylerh, Corvallis, United States
16/11/2017

I have stayed at this hotel many times and have never had a bad experience. Everybody is courteous and kind, the amenities are wonderful, and the breakfast is great. The beds are comfy. The rooms are clean and spacious. Honestly, what more could you want? I wouldn't stay anywhere else.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the additional time to leave a review. Your feedback and kind words are greatly appreciated.
We look forward to your next stay with us.

"CASH GRAB -- PET FEE"

3

traveller77771, Edgewater
13/11/2017

We stayed at this hotel on our way to Arizona for the winter. This is just your average BW hotel == nothing special. The rates were extremely high compared to other hotel in the area but we had driven enough and decided to stop. Upon checking out we were told there was a $20.00 pet fee for our small dog. The charge was not stated on their web site and not told to us on check-in. There was no room check to justify the charge, it was mandatory. We are "Diamond Members" of the BW rewards plan and have never paid a pet fee in the past five years. It has always been waived as a perk of our status !!!!! Well not at Pendleton. We will not be back.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time leave feedback regarding your stay with us.
The pet fee you mentioned should have been relayed to you verbally at the time of making your reservation or upon check-in. It was, however, listed on the registration card you signed at check-in. I cannot speak for other Best Western properties (or any other brand, for that matter), but every place that I know of that accepts pets do charge a fee, so we are not different in that regard.
Our rates are based upon room type, number of occupants, and any discounts that you may qualify for. Even without a discount, our rates are actually just under those of other comparable properties in the area. My apologies if you feel that our rates were too high, or the addition of a pet fee was unacceptable to you.

"Pleasant stay"

5

Mary C, Jerome, Idaho
13/11/2017

We were traveling from our home in Idaho to our daughter's home in Oregon. We always make it a point to stay half-way between at the town of Pendleton, OR. On our way to Oregon, we stayed at another hotel - we were so terribly disappointed in the room, the food and the price of this hotel. On our way back, we stayed at the Best Western Pendleton. Our stay was absolutely WONDERFUL! The room was clean and appealing, the staff was so welcoming and personable. They offer a full breakfast with the hotel room stay, which really makes a difference when traveling. We will be making many more trips across this route to see our daughter and we plan to stay at this Best Western Pendleton Inn when we do. We commend them for a fine hotel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for giving us a try, and for taking the extra time to leave a review. We appreciate your feedback.
We are so happy that you enjoyed your stay with us, and we look forward to seeing you again on future trips to Pendleton.

"No Elevator"

4

Janette H, Idaho, United States
12/11/2017

I like everything about the hotel except the fact that they have no elevators. The staff was helpful and polite and the rooms were clean. I would stay there if travelling alone but not when travelling with my father who is in his 90's.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us, and for taking the time to leave a review. Your feedback is greatly appreciated.
True, we have no elevator. However, we do our best to accommodate special requests (such as for a ground level room). We also have accessible rooms available to guarantee a ground level room if needed.
We do hope to see you again soon!

"Snowbird stopover"

5

marbernjake, Parksville,B.C.
07/11/2017

We couldn't have stayed at a nicer place.Front staff girls were so nice-friendly and helpful.We arrived early-no problem whatsoever.We are travelling with a Golden Retriever,our room location was perfect,main floor,close to an exit.They even had an evening "snack!"-soup and chili.Would definitely stay here again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the additional time to leave a review. We appreciate your feedback.
We are pleased that you enjoyed your stay, from the location of pet room to the enjoyment of the "snacks". We look forward to seeing you again the next time you are in Pendleton.

"Great place and staff"

5

06/11/2017

Everything was great - the staff was excellent and very accommodating. The evening food get together was also great with the rooms very comfortable and quiet. Check in was a breeze and I would definitely stay there again when I'm traveling thru

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us, and for taking the time to write a review. We greatly appreciate your feedback. We do look forward to having you stay with us again the next time you are in Pendleton.

"Best Western at it's BEST!!"

5

05/11/2017

Everything about our stay was very good. The rooms were clean and comfortable and the staff were friendly, helpful and professional. Breakfast was great, a huge selection and tasty, every evening they offered complimentary soup and cookies. We will definitely be staying here again in the future.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the extra time to leave a review. Your feedback is greatly appreciated.
We are happy that you enjoyed your stay,and pleased that you will be back!

"Great Place to stay!"

5

Todd L, Yakima, Washington
02/11/2017

The staff (KaSandra) is wonderful, very nice and helpful. The rooms are great and beds are comfortable. The breakfast is the BEST you will find at any hotel, you name it, they serve it. I continue to visit this place because they treat me well and its very affordable!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for leaving a review! We appreciate having you stay with us. I look forward to seeing you again next month!

"A Quiet night sleep!"

4

DonHalazon, Seattle
02/11/2017

This is a very good hotel and the rooms are very quiet! The bed was vey comfortable and it was a good size room! I would have given it a 5 star but the carpet is extremely stained! We had an excellent breakfast at this hotel!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the additional time to leave feedback. It is greatly appreciated.

"Uncomfortable Beds"

3

V7085TGsallyl, salem, United States
02/11/2017

Although the hotel and grounds were very clean and nice and the staff was helpful and friendly, the bed in our room was so uncomfortable we couldn't sleep. Since the bed is the most important feature to us when traveling, we won't be staying here again.

"Just Perfect!"

5

Tom W, West Vancouver, Canada
02/11/2017

Had a wonderful day of cold fresh air, and when we got back to the hotel, there were 2 types of steaming hot soups for all. A very pleasant surprise! Amazing views of the local hills from here just luring you to stay longer and explore more. The beds are comfy, the rooms spotless and spacious, and the staff are wonderful. The breakfast was better than most Best Western we have been to, very good omelettes, and a range of 4 different hot meats. Cereals, waffles and the usual fare as well. I'd give this 9/10 for sure, and never had a 10/10 Best Western.

"Excellent"

5

Cheryl G, Newberg, United States
01/11/2017

We have stayed in several Best Western hotels & always had great experience. It would be nice if toilets were changed out to taller ones for handicap or older people. There are no grab bars. Other than that no complaints

"Best hotel ever!"

5

sharonbY1194DZ, Vernon, Canada
24/10/2017

We always stay at this Best Western Pendleton Inn. Easy access to highway and restaurant across the street. We always book this hotel on our way to and from our trip down south. See you again in April!

"Very nice place to stay."

5

Kory P, Eugene, OR, United States
24/10/2017

Always my first pick when passing through Pendleton Oregon. Nice clean and quite.Very restful while traveling. Breakfast, Evening Soup and Cookies are a wonderful touch. Would like to have suggestions of Places to eat downtown. This is minor as I loved my stay.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.

"Excellent place to stay"

5

grahamom, Graham, Washington
22/10/2017

Best Western has excellent service and this hotel was no different. They were very nice even though the hour was very late. Great place to stay. The breakfast really helps for getting underway the next day. It was quiet and clean.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to write a review. We appreciate your feedback, and look forward to having you stay with us again.

"Good location"

5

John B, Lynnwood, United States
17/10/2017

We have stayed at this location several times as we return from St George Utah after participating in the World Senior Games. Friendly service and close to the Rooster restaurant our favorite place to eat in Pendleton.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated, as is your choice to stay with us. We look forward to your continued visits.

"very nice place "

4

karlee_sos, Ogden, Utah
14/10/2017

this is a very nice hotel and not really expensive. the staff was great and very accommodating. the room was clean, smelled good, and everything worked. the bed was comfortable and the room was quiet so got a good nights sleep. the complimentary breakfast was good, it included the usual foods found at hotel breakfasts. we will definitely stay again when in the area.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the extra time to write a review. Your feedback is greatly appreciated.

"Very friendly"

5

12/10/2017

We stayed here one night for a quick stop-over. The hotel was right off the freeway and easy to find. The premises were nice and cared for and the parking was excellent, close to our room. The ice machine and Pepsi machine were very close to our room- we could not hear any noise in the hotel or around the area. Our sleep was very comfortable and we would stay here again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the extra time to write a review.
We are pleased that you found our location to be convenient and quiet, and that you got a good night of rest. We do hope to see you again the next time your travels bring you through Pendleton.

"Very good"

4

Roberta C, Billings, Montana
11/10/2017

Good stay. No problems. Entire staff including the cleaning staff was very helpful. Always looking to do more. Room was clean and comfortable and quiet for sleeping. Breakfast was as expected in a Best Western

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the extra time to write a review. We are glad you enjoyed your stay, and look forward to having you stay with us again in the future.

"Typical clean, nice for the price."

4

Colleenandorv, Bellingham, Washington
11/10/2017

Your typical Best Western. Good value for the money. The service was excellent there was lots of food choices which is nice for a Best Western. Our room was comfortable and clean, and near the back door which was handy for walking the dog. I would have felt more comfortable if there would have been a lock on the outside door. Overall the great place to spend the night on our stop

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us, and for taking the time to write a review. We greatly appreciate your feedback.
It is true that we do not have key locks on the side doors. We have decided against for safety and convenience purposes. If someone were to accidentally forget room key, they ca walk down a dry, lit hallway to the front desk to retrieve another. This is especially safe and convenient during inclement weather or late at night. We do have security cameras at each side entrance to help alleviate safety concerns about who is entering our hotel.

"Pleasantly surprised!"

4

lizlsw79, Boise, Idaho
10/10/2017

We had never stayed here before and we loved it! The staff were polite and friendly. The rooms and common areas were well maintained and nice to spend time in. Our room was clean and it was so nice to see a fridge and microwave in the room! We were very impressed with the amenities provided through the day and evening such as the soups and cookies and milk! And hot cocoa and coffee. I greatly enjoyed the coffee in the dining room it was always hot and fresh. The continental breakfast was good, good variety but it was quite crowded in there and maybe some rearranging might help. I was waiting for something to be toasted and it was difficult for people to get through. One of our favorite Best Westerners so far!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking a chance on us, and choosing to stay here. We are so pleased that you enjoyed your stay, and look forward to having you stay again the next time you are in Pendleton.
We recently had a designer in to look at what space we have, and are awaiting the results to see about rearranging our breakfast/lobby/public areas for the very reason you mentioned.

"A First-Rate Best Western"

5

Andrew P, Ferndale, Washington
10/10/2017

This is a newer, medium-size Best Western in the center of Pendleton in an area with several other hotels. Parking is plentiful. Rooms are large and well-appointed (ours had a refrigerator and micro-wave) and, as this is a more modern hotel, the plumbing and temperature control work well. The hot breakfast was good, with egg and sausage links, and a wide-selection of other food. A staff member watches over the breakfast area to keep it clean and stocked with food. Coffee is available 24/7 and, in the evenings, they make cookies and soup/chili for snacks.
The staff was nice and no problems with check-in or check-out. Two luggage carts were available for carting luggage to/from parking lot. Only down-side was the outdoor pool was out-of-service for the winter.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for taking the extra time to write a review. We are pleased that you enjoyed your stay, and hope that you will be back again soon!

"Clean & Convenient"

5

Susan L, Boise, Idaho
03/10/2017

Clean, convenient & right off the freeway. I appreciate the rural, City & vacation locations of BW. I am a long term member and have well used the many rewards & promotions through the years. Thank you BE.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with, and even bigger thank you for being a valued member of our Rewards program. We appreciate the time you took to leave your feedback, and are pleased that you found our location to be quite convenient.
We look forward to having you as our guest again on a future trip to Pendleton.

"Wow!"

5

Jodie K, Seattle, Washington
02/10/2017

After a bad stay at another Best Western in another state, we arrived here this evening and knew as soon as we walked in that this was much different. The entire lobby was warm and inviting, you could smell soup in another room for guests; the gal at check in was SO great! And then, when we walked down the hall to our room we saw a laundry room, which made us smile because we were going to have to look for a laundromat tomorrow morning before hitting the road again - but it's so clean! The room! Clean, clean, clean, clean! Excellent.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you so much for choosing to stay with us (especially after a recent bad experience within the same brand). We appreciate you taking the time to write a review, and are so pleased that your stay was enjoyable.
We do hope that you think of us again the next time you travel through Pendleton.

"Comfortable hotel, convenient location"

4

Anne W, Olympia, Washington
02/10/2017

I've stayed here several times. The rooms are clean, the beds are comfortable and the front-desk staff is friendly. The breakfasts are pretty much the standard hotel fare. The view out of the back of the hotel is really pretty, especially at sunrise or sunset. It's very convenient to I-84. Head down the hill and into town, and eat at Prodigal Son Brewery. Really excellent food.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the time to write a review. Your feedback is greatly appreciated.
We are very easily located off the freeway, yet get very little traffic noise. That's always a bonus! And I am pleased that you enjoyed The Prodigal Son. That is one of my favorite places when eating out.
We look forward to having you stay with us again on a future trip to Pendleton.

"The Go-To place in Pendleton"

5

Bill D, Bremerton, Washington
25/09/2017

When traveling from Portland or Seattle to places East, or doing the reverse. Seeing the BW sign on the outskirts of Pendleton is a warming, happy, "end-of-the-day" feeling. The Best Western Pendleton Inn is easy to access off the Interstate, has plenty of parking, very clean and welcoming. Rooms are very comfortable; two sinks in the room was great. The free, offered breakfast was one of the best in a1,000 miles. The check in was easy and the check-out went seamless. There is a restaurant across the street; or choose Abby's Pizza, the courteous "pizza guy" delivered an awesome, hot, delicious pizza in a flash of time. Ahhh. Thanks Pendleton Inn.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for staying with us, and for taking the additional time to write a review. Your feedback is greatly appreciated!
We are pleased that you enjoy staying with us, and we look forward to your next trip to Pendleton.

"Road trip"

5

Richard N, Centralia
23/09/2017

We stayed at several Best Westerns on our road trip. The Pendleton Inn was conveniently located and easy to find with restaurants and fuel near by. The staff was caring and helpful. The room was large enough to stretch out and relax after a long day of travel

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and for also taking the time to write a review. We appreciate your feedback.

"Great Value - Nice Place"

4

John T, Kent, Washington
20/09/2017

Similar to many Best Western hotels, but with better pricing than typical. Well maintained and very pleasant staff. The breakfast was typical; the room was clean and in good shape with a nice view of the area. It sits atop a hill with views of the scenery around it.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for your choice to stay with us, and for also taking the time to write a review. We appreciate your feedback.
We do our best to keep our property maintained and up to date.

"Best staff ever!"

5

825deanr, Waldport, United States
20/09/2017

We were unable to accept a room on the second floor as there was no elevator for my husband (age 80 with a new knee replacement) to get our luggage up. The staff were able to reassign us to a room right next to the breakfast area. Couldn't have been better for us. We loved them for going beyond for us. Made our stay so nice that we didn't want to leave!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for choosing to stay with us, and again for taking the time to write a review. Your feedback is greatly appreciated. So happy that we were able to reassign you to a room that worked better for your needs.
We hope that you think of us again the next time you are in Pendleton.

"Very good hotel to stay in"

4

davidsS5506HZ, Tacoma, WA, United States
19/09/2017

Excellent breakfast - many choices, food hot, helpful staff. Our only complaint was no adjustable bed available for us, or at least a recliner. Room was spacious, big enough refridgerator, microwave. Table and comfortable chairs, bathroom has two sinks so very convenient

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is very important to us, and is greatly appreciated.

"Pleasant stay in Pendleton, OR"

5

susinak907, Anchorage, Alaska
10/09/2017

We arrived into town after a long flight and drive to Pendleton, finding a most comfortable room and very helpful front desk clerk to check us in and give us tips on the area. Our two night stay could not have been more pleasant, we would stay in this property again in the future when traveling through Oregon.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We greatly appreciate your feedback, and are pleased that you enjoyed your stay with us. We do hope that you come back to Oregon and stay with us again.

"Better Than Expected"

4

09/09/2017

Very nice Best Western hotel. Rooms were clean, beds very comfortable, and the breakfast was above average, serving everything from cereal to biscuits and gravy to waffles to omelettes, bacon and sausage, et al. The staff went out of their way to make sure we had everything we wanted. I highly recommend this hotel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated.
We are pleased that you enjoyed your stay with us, and we hope to see you again in the near future.

"Great Place Among The Rest"

5

Q3806YDerick, Portland
07/09/2017

Always love coming here when I am in town for business. All the employees are great and professional, the breakfast is great too so is the location. I usually stay in the King business room has a great comfy chair to work on and with the curtains open great views especially on the side that faces the other hotel.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and your continued patronage.
We look forward to seeing again!

"Nice clean"

4

Nancy H, Litchfield Park, AZ
07/09/2017

We stayed at this hotel based on the trip advisor recommendations. Beds were comfortable. The hotel as well as grounds were clean. Friendly staff. We stayed there both on the start and end of our month long journey

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are very appreciative of the feedback, and so happy that you chose to stay with us not just once, but twice!

"Nice hotel in Pendleton"

4

T3079KDstevenb, Ashland
06/09/2017

This is a newer Best Western property, so everything is still in nice condition. The rooms are very large and clean and, typical of BW, the beds are comfy. The staff was very friendly and accommodating and breakfast was quite good. For some reason, they offer fresh-baked cookies and soup from 4-6pm, which seems a bit odd but was a nice touch. It is very close to the interstate, but also convenient to the downtown area. Very quiet at night.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback, and are pleased that you enjoyed your stay with us.
You might find it hard to believe, but we are actually an older hotel (built in 1989). We have been lucky to have the original owner take the time and effort to keep it maintained and updated, and even more so that the new owners are going to continue that tradition.
We look forward to having you stay with us again the next time you are in Pendleton.

"Pendleton best western"

4

J7448PIsamc, Portland, Oregon
06/09/2017

A decent hotel in a decent town. Not a lot to do in Pendleton and I wouldn't recommend visiting but if you do I recommend staying at the best western here. Decent breakfast and a short drive from the downtown, the Pendleton best western has it all.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated.
We are easily located right off the freeway, and just a mile or two from the main down town area. We are glad you enjoyed your stay, and hope you think of us again the next time you are in Pendleton.

"Very welcoming."

5

lorenb312, Powell River, Canada
05/09/2017

Right from the time you walk into this hotel, and until you leave,the staff does their best to make sure you are taken care of.The hotel is very well kept,the rooms are clean and spacious.Having hot soup and cookies upon arrival was also good after a long travel day.Breakfast set up was another strong point. Thanks.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay with us. We strive to make everyone feel welcome.
We look forward to having you stay with us again the next time you are in Pendleton.

"Decent property but lousy billing policy"

3

WorkTwoTravel, Kaysville
31/08/2017

This BW has a policy of over charging your credit card at check in in case you buy any of its limited offerings such as pre-popped bagged popcorn in the lobby. The staff says a credit will appear on my credit card statement once the bank processes a credit following check out but it may take a few days to appear. Makes you have to check out at the main desk to get a copy of your bill in case of a dispute.

"Love the free cookies & milk!"

5

Tammy M, Yakima, Washington
31/08/2017

They offered soup as well in the evening which was a great addition to the milk and freshly cooked cookies. The breakfast was wonderful, they had BACON! The hotel wasn't within walking distance of downtown Pendleton but the staff gave us great directions and some good restaurant options.

"Wonderful Hotel"

5

cruilla, Calgary
30/08/2017

This Best Western is by far the best Best Western we have stayed at on this trip. We have been on the road for 21 days staying in a different hotel almost every night. Staff are very kind and helpful. Exterior is clean and well maintained. The room was very spacious, clean, modern decor and very well maintained. I would highly recommend staying here.

"Everything you want in an overnight stay"

5

29/08/2017

Stayed here as the half-way point between Sun Valley and Seattle. Quiet, away from the highway, soup offered in the lobby in the evening. Desk clerk initially gave us a second floor room, but there are no elevators and my sister is handicapped. Clerk easily changed our room--no fuss. Excellent stay.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
We do strive to do our best to accommodate everyone based on needs and preferences, and am happy that we were able to get you a room on the ground floor. We look forward to seeing you again the next time you are in Pendleton.

"A great place to stay while on the road."

5

Chas B, Bothell, Washington
28/08/2017

This is one of the nicest and best managed Best Western in the nation. The rooms are updated, clean, and well taken care of. The only item that could use some improvement is the number of television channels available and that is not important to me.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is much appreciated.
We are pleased that you enjoyed your stay, and we look forward to having you stay with us again.

"Best place in Pendleton"

5

rose_Stj, Hillsboro, Oregon
23/08/2017

Very clean- great outside pool and yummy full breakfast! We slept great. The bathroom was clean. The registration desk was extremely helpful with restaurant (kid friendly) choices - Rooster's is now a Favorite! This made the start of our vacation smooth traveling.

"Great place to stay"

5

Jim C, Janesville, California
23/08/2017

clean, quiet, close to cafes, surrounded by wheat fields. Staff were very friendly and breakfast was great. except for Internet being down it was a pleasant stay. Hotel is close to freeway but very quiet with no traffic noise. If we travel that way again we will stay there again.

"Great Place..."

5

SusanO1952, Bellingham, Washington
23/08/2017

This is a wonderful Best Western. We got in with no reservations and got a great, quiet room. The whole place is updated, our room was large and very clean. Breakfast was huge with bacon, eggs, waffles and everything else you want for breakfast. I would stay here again.

"Everything went well"

5

Patti4709, Falmouth, Massachusetts
23/08/2017

We joined Best Western as we drove across the country with a dog and this is always one of the better motels on the road. So on this trip we stayed two nights in different Best Westerns and this was the better
Friendly people work here, the room was very clean, breakfast was better than most and the location was good. Our dog liked it too

"Pendleton inn review best western"

5

Q8081EKrichardk, spokane, United States
19/08/2017

GOT IN LATE AND ROOM WAS AVAILABLE WITHOUT PRIOR RESERVATIONS.. HAD a quiet and comfortable sleep after 14 hours driving. Easy access from freeway. sheri's restaurant across street for evening dining. friendly staff and clean room.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are happy that you enjoyed your stay with us.

"Very clean and quiet"

4

cwhite1963, Vancouver, Washington
17/08/2017

We travel with a service dog. When we opened the door to the room we were greeted with a clean smelling room and a clean room. (some places we have stayed you can smell dog odor). The staff was very friendly. My husband was able to joke with the front desk person that is a 49'ers fan while he is a Seahawks fan.
The outside of the hotel was clean and was kept up very well. I would recommend a designated dog walking area. We met a couple of people that had dogs also and was not sure were the dos area was. behind the hotel has very sharp rocks and burrs that get into dogs fur. We did enjoy the goodies bag for the dog.( snacks and poop bags).
Close walking distance to a family restaurant.
Morning breakfast is ok if your a light breakfast eater.

"Appalling customer service"

3

Andrea M, Seattle, Washington
16/08/2017

I am starting to question the certificates of excellence that TripAdvisor is awarding to some hotels. This hotel is one example. It is not a budget hotel, so for the money we should expect better linens and customer service.
When we reserved the room online, we reserved a double king and we stated in the comments section to please provide a quiet room away from ice and vending machines, and that we would be traveling with a dog. A day before our arrival to the hotel, we received a call to inform us that they couldn't assign us that room because we were traveling with a dog. Instead they assigned us a double queen. We wanted the double king because it is a bigger room, where we could put our dog's bed on the floor and not trip over it.
When we arrived at the hotel they were busy and didn't acknowledge us right away. When our turn came, the customer service was adequate. They gave us our keys and we headed to the room, only to realize that we were right next to the ice and vending machines. We entered the room which was small as we had feared. My husband looked out the window, and saw a condensing unit right outside our window. My husband went back to the front desk and told them that we had asked for a quiet room and instead we were assigned one that was surrounded by all the noisy elements. They simply told him that they were booked.
We were tired and resigned to stay. We sat down to watch the news, only to find that the TV remote control was not working. I was able to turn the TV on directly from the TV, but my husband said that we should get one that worked. So I went back to the front desk. I asked if they had an extra one, and Melissa says "customers press all the buttons and disable them. They don't know how to use them." To which I answered "I don't want to hear about it, I just want one that works. Besides it's impolite of you to talk about your clients like that." And this is when she said "WELL, IF YOU DON'T LIKE IT THEN LEAVE."
I couldn't believe my ears, and proceeded to tell her that she had no business sitting in that chair calling herself a Customer Service clerk.
I have never been treated with such disrespect, however, we didn't let one woman ruin our first day of a fun trip.
We will be writing a letter to the hotel's corporate offices. They need to raise their standards in the hiring of employees.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated.
We are known for our exceptional customer service, so I am disappointed that you feel this was not the most pleasant experience. As part of our commitment to customer service, we (I) contacted you prior to your arrival to discuss our pet policy. Our website states to call the property directly to verify availability of a pet friendly room, which was not done. When I saw the notes in your reservation that you wold be traveling with a pet, I wanted to make sure that we could accommodate your needs/wants. The particular room type (double king) is not a room that we allow pets in. I therefore called to offer alternatives, be it a different room type (double queen) that would allow pets, or leave you with the option to find alternative arrangements. You agreed to the double queen room.
We also strive to fulfill requests, but due to a limited supply of rooms, we are not always able to accommodate such requests. If we had another pet friendly room available, we would have been more than happy to switch rooms for you. Unfortunately, the only other rooms we had available were already occupied. As you stated above, we were busy!
I know you took issue with your interaction with Melissa in regards to the remote control that was in your room. As I had stepped away to get a replacement remote for you, I was not privy to that interaction. You did come to me while I was still preparing the remote for use in your room and stated your concern. I take such comments/complaints seriously, and try to use those as a teaching moment. Once I had the opportunity to do so, I asked Melissa about the interaction. She stated almost the same thing you did to me. She may have come across a bit awkward in trying to explain the possible reason the remote did not work. Melissa wanted to try to make things right, and was going to bring a gift to you and apologize, but you had the Do Not Disturb sign on your door. She honored that request, and did not disturb.
I sincerely hope that you enjoy the rest of your trip.

"perfect for one night"

5

14/08/2017

We spend only one night, arrived around 1 AM and left the hotel at 8. The room was very clean and the check in process was fast. We rest for the night and keep driving to our final destination. I would definitely consider make another reservation in this hotel in future trips

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback. Although you did not stay for very long this time, we do hope you will be back when you can stay longer and take advantage of all that we have to offer, such as milk and cookies in the evening, and some of our hot soup.

"This is the best hotel in Pendleton"

5

F4851RHtylerh, Corvallis, United States
13/08/2017

If you stay at the Best Western - Pendleton Inn you will be greeted by friendly staff that treat you like family, your room will be spacious and clean, and breakfast will be delicious and ready for you in the morning. The location is great. The pool is wonderful. I would not bother staying anywhere else in Pendleton. Come here, and you will be glad you did.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are greatly pleased that you enjoyed your stay with us. We definitely look forward to your next trip to Pendleton.

"Great place to stay!"

5

cindyby, Tacoma, Washington
09/08/2017

This place was amazing for a best western, I was very impressed! from the very clean rooms to the great staff! They serve a very nice breakfast with your room.
The manager went out of his way to welcome us and answer any questions as did the staff!
Thank you for a great hotel experience!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated, and we look forward to having you stay with us again.

"Good Stay"

4

shock43, Tucson, Arizona
09/08/2017

After reading several reviews about most of the hotels in Pendleton on TripAdvisor I felt we made the right choice. We got the king-size room on the top floor without a connecting door we asked for. The room was clean, comfortable, and quiet. Check-in was very pleasant.The breakfast area was very clean and well stocked. The one improvement for the room would be a small side-table by the easy chair.
I rated it only four stars because there was no elevator.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay, even without an elevator. We hope to see you again on a future trip to Pendleton.

"Excellent hotel"

5

tinagQ7184NK, Port Coquitlam, Canada
05/08/2017

Very friendly and accommodating staff. Clean and quiet room with a very satisfying breakfast. Nice updated exercise equipment room and although we didn't take advantage of the outdoor pool it looked very inviting.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback. Hopefully you will be back again and can take advantage of our heated outdoor pool.

"The hetel was fine. The staff? Not so much..."

3

Dukester, San Diego
04/08/2017

This is a typical Best Western, albeit without an elevator. My only complaint was the attitude of the woman, Michelle, working the front desk. First, she was on the phone when we arrived and let us stand there for 3 minutes waiting for her to get off. She then gave us our room on the second floor, and when I asked where the elevator was she informed us "they didn't have one and it said so on the website." I then asked if there were any rooms available on the first floor, to which she replied "You didn't request one when you made the reservation." I then asked if she could move us to the first floor, to which she responded "I ain't doin' that, I've already been written up twice for stuff like that." I gave up and hauled our stuff up the stairs. The room, breakfast, etc., was unmemorable.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated.
I apologize that your interaction with our staff was not up to our usual standard of extreme hospitality. It is noted on our website that we do not have an elevator, so it is recommended to ask for a ground level room if needed. Whether the request is made at the time you book your room, or at check-in, we will do our level best to fulfill such a request, but there are no guarantees that we will have the availability to do so.
I'm not sure who you are referring to, as we do not have anyone by the name of Michelle that works for us, and no one has ever been written up (not even once) for changing a room from upper level to ground level (or vice versa).
Again, my apologies that you staff interaction wasn't the most pleasant of experiences. I do hope that you will consider staying with us again and giving us the opportunity to prove that we are the best i customer care!

"Missed the mark"

3

mishabri, Logan, Utah
31/07/2017

We booked this hotel as we frequent the BW chain often. We got a suite, as we were traveling with children and my mother-in-law. The a/c in the room was working but not fully functional. It stated it was set to 60 degrees but that was not the case. It was pretty warm with it going at full blast. In addition, the king bed in an adjoining room did not have any a/c, which they are aware of since there was a box fan in the room. That fan saved us from roasting that night. You couldn't shut the door for privacy due to the temperature issues. The king bed had to be the worst bed I have ever experienced. I don't mind a firm bed, but this was like sleeping on a brick! The rest of the room and beds were fine. We didn't complain as the place was sold out, and we knew they couldn't fix anything in the time we were there.
The breakfast was the real star here. Great selections with lots of variety, and the attendant was on top of everything keeping it clean and stocked.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.
When the hotel was originally built, the secondary room was actually meant as a store room and not part of the suite. During a remodel, it was decided to add that as part of the suite to fit larger families. Unfortunately, there is no separate air conditioning in that part.
We are glad you enjoyed the breakfast.

"Best Western Pendleton"

5

williamgY1624TY, Boise, Idaho
31/07/2017

Excellent hotel. Room, food, service, and amenities were all first class. I wasn't happy about the Room Tax, but that's on the State of Oregon, not the hotel. If I come back to Pendleton, I will definitely stay at the Best Western there.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.

"Pleasantly surprised!"

5

26/07/2017

Traveling from SLC, UT to Oregon coast w/4 kids, & stopped in Pendleton for the night. Booked about 2 hours before arrival and was pleasantly surprised to find 2-room suite big enough for all 6 of us--hubby and I in bedroom (king bed) & kids in main room (2 kids in each queen bed). (Not many hotel options in that area for family of 6 to be in same suite.) Everything was a little older, but clean and well taken care of. Outdoor pool was small but refreshing--kids loved it. Staff was very friendly/helpful on phone and in person. Bonus surprise--soup, cookies & milk were served in evening. Beds were comfy with enough comfy pillows. Breakfast was great and had more options than I expected. Easy location right off I-84; easy express check-out. Fridge & microwave; bathroom w/sink inside, plus extra sink outside bathroom. The only down side was no a/c in our bedroom (there was in main area of suite), but fan was provided and that was sufficient. Great hotel, and will definitely stay there again next time we pass through. Picked this one after looking at reviews for all the hotels in Pendleton, La Grande and Baker City, Oregon. We were not disappointed!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you so much for not only taking the time to write a review, but also your kind words. We are pleased that we were able to provide accommodations that fit your family's needs. We do look forward to having you stay again on a future trip to this area.

"Best Western Hospitality atop the hill in Pendleton"

5

830nathanr, Salem, Oregon
25/07/2017

I usually stay a this hotel when in Pendleton for business. They are always very accommodating and the hotel is well kept. I love the view from around the hotel as one can see for miles in every direction. Often times beautiful sunsets and sunrises are an added bonus to staying here. Make sure to make reservations as this location is a busy place. The do a great Best Western breakfast for all.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for the kind words and property description. Especially about the sunrises/sunsets. Definitely a good selling point for our property!
It has been our pleasure serving you, and we look forward to future stays!

"Always welcome at Best Western"

5

Becky R, Spokane, Washington, United States
24/07/2017

A year ago when the town was full up thankfully this Best Western had a room for us. We were so grateful that any time if we are staying in Pendleton this is where we will stay. The rooms are great and the breakfast is outstanding.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated. We are pleased that we were able to help you with getting a room last year, and that it brought you back this year. We look forward to future stays with us!

"Good choice!"

4

Ken078, Vancouver
20/07/2017

This was a nice surprise after a long day on the road. Great staff, nice, clean room with great AC (a real plus is 100F weather). Good breakfast to get you started. Small group of hotels near each other at this exit, with a choice of two restaurants that you can easily walk to. Wonderful view of the valley from the back edge of the hotel property. We would definitely stay here again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback. So glad you enjoyed your stay! We look forward ti having you stay again in the near future.

"When I made a mistake Best Western made it right"

5

Gerald W, San Francisco, United States
16/07/2017

The people at check-in and check-out were very good. But my best experience was when I made the mistake and they helped me correct it. I mistakenly place the wrong sign on my door during my stay, Do Not Disturbe. But what I really want was room service. I was gone for the entire afternoon and when I returned to my room I was supprised to find that my room was not setup. Then I looked on the door and found that I had made the mistake. I went to the desk and they corrected the situation which was my fault. They really do care for their guest!! Thanks

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated.
We appreciate you choosing to stay with us, and giving us the opportunity to help you out. We look forward to having you stay with us again.

"Outstanding Best Western Property"

5

MPierce2fly, Seattle, Washington
15/07/2017

Outstanding property for any length of stay. Convenient and top notch staff, providing a warm welcome, effiecient check-in, overall solid professional guest services. Working with General Mgr. KaSandra regarding pre-arrival accomodations, was wonderful. Very professonal and great follow up. Made the trip/stay memorable and positive. Great, immediate email follow up during multiple exchanges prior to arrival.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated.
It was my pleasure to work with you. I hope your daughter enjoyed her stay, and that we get to see you in the future.

"Great stop in Pendleton"

5

Lloyd S, Bradenton, Florida
14/07/2017

Pet friendly, had a $25 pet fee, which $50 for 2 housebroken chihuahuas was kind of expensive. But, the room was nice and clean, bed was super comfortable. In the evenings they have soup, and warm cookies with milk, along with a good hot breakfast made for a nice stay. Was the most expensive stay on our trip.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.

"One of the best"

5

14/07/2017

New and very clean. Rooms are large and beds are comfortable. Outdoor pool and sunning area looked great. There is also an exercise room with very nice equipment. The location is close to freeway and downtown.
Breakfast is complementary. There is a nice selection of breakfast foods. I even noticed individual servings of almond milk. Regular and lite yogurts, fruit, cereal, waffles, omelettes, biscuits and gravy, various sweet rolls and breads. As an extra bonus, this facility serves 2 kinds of soup in the evening. Last night's choices were chicken noodle and minestrone. Soup is served while supply lasts. To top this off, fresh baked cookies are provided.
One of the best facilities we have found on our frequent trip to and from Arizona. We will be keeping this on our list for future stays. Thanks to the management for a job well done!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are very pleased that you enjoyed your stay.
We look forward to seeing you again on future trips through Pendleton.

"Like a night at Grandma's"

5

Bridget F, Cedar Rapids IA, United States
13/07/2017

We were greeted with a smile, and then offered two kinds of soup, and milk and cookies. We enjoyed a refreshing dip in the pool and hot tub And then spent the rest of the evening relaxing in our clean and comfortable room. The shower had amazing water pressure Never before had I stayed in a BW where "dinner" was served. My family planned to just make sandwiches in our room, as we were traveling on a budget, the soup and cookies were a great addition to our meal. We woke up to an amazing breakfast with offerings for everyone. I had almond milk, again something I had never been offered in a hotel before. These folks seem to think of everything someone might need,just like Grandma. We plan to be back in that area in 2 years, and will definitely be staying again.

"A cool place to stay in the high desert"

5

A2812GWmarya, Centralia, United States
11/07/2017

We were attending an event near Pendelton and found out that several of our friends at the event were also staying here after we (and they) checked in. We were all happy with the facility and staff and enjoyed our stay.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased to hear that you and your friends also enjoyed the stay.
We hope yall think of us again the next time you stay in Pendleton.

"Well located off interstate, clean, not-bad breakfast, but very outdated; overpriced"

2

Q9101EBdianeg, Indianapolis, Indiana
10/07/2017

Very outdated. Room felt cramped & dreary. No modern thermostat, just the old-fashioned heater/air conditioner fan under the window. "Clean Remote" was almost unusable (possibly not programmed correctly for this TV; I would really prefer that hotels use the remote that's included with the TV and just clean it for every guest instead of using these silly "Clean Remotes"). No elevator to second floor, just stairs. One of the two available ice machines was broken. No "protect the environment" cards to keep from unnecessarily changing bedsheets and bath towels.
But the hotel is conveniently located, and the room was sufficiently clean. Fairly standard hot/cold breakfast buffet with decent food.
A hotel like this should really be a lot cheaper than this one is.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.
We have been making some changes recently to update our property. Not all updates are readily visible, but others are. We try to pick a different main "project" each year so that we do stay up to date.
NO elevator, but any one on our staff is more than happy to assist with luggage if needed. We have no current plans to install an elevator, but it is something that we have put some thought into.
The clean remotes are a requirement by Best Western, so they are here to stay. They are programmed, but we have noticed that the "channel up" button is the one most frequently used, and it wears out. We do have extras available to swap out if the remote doesn't work properly.
Our rates are actually quite comparable to other hotels of similar quality in our area. Rates will fluctuate depending upon room type, # of guests in room, ad qualifying discounts, and demand in the area.
We hope that you will come back to see us again in the future and see all the updates we are making.

"Vacation stop over"

5

132altas, Salem, Oregon
10/07/2017

Stop and stayed at the Best Western in Pendleton nice clean room and Breakfast was very nice, what was extra special was at 6-8 in the evening they offer two hot soup's and cookies. What a nice surprise to be treated, pool and hot tub nice and clean too.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay with us. We look forward to having you stay again the next time you are in Pendleton.

"Best place to stay!"

5

05/07/2017

Clean,friendly, they go out of their way to be helpful. Used laundry services, washer & dryer clean and inexpensive. Thought I may be a little late checking out told me not a problem leave when I was ready. Breakfast hot every thing very clean.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay. We hope to see you again on a future trip to Pendleton.

"B dub Pendleton - Quick stop"

4

N4362RGryanc, Lake Oswego, United States
03/07/2017

Pretty good quality for roadside motel. Location was convenient but very close to freeway. Breakfast was good for continental and friendly staff mostly. If you decide to spend a quick night in Pendleton this is a decent place to do it.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.
We are conveniently located right off the freeway, providing easy access to our property. Yet even as close as we are, there is very little noise. We pride ourselves on our convenient location, and our friendly staff with one of the best breakfasts in town.

"Good Comfort"

4

Michael M, Westlake Village, United States
29/06/2017

As a rewards member, I continue to find Best Western hotels my preferred hotel chain. Always comfortable and available almost everywhere. I love adding up those reward points for a free overnight stay. And now an additional 500 points as a platinum rewards member.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and look forward to your next stay with us.

"What a Great Hotel"

5

T810ZBraymonds, san diego, United States
28/06/2017

This a a newer hotel that is well laid out , plenty of off street parking with comfortable and well appointed rooms. Price value is right there for the quality of the property.. Highly recommended to everyone.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay with us. We look forward to seeing you again on a future trip to Pendleton.

"OK for over nighter"

3

Brenda T, Abbotsford, British Columbia, Canada
26/06/2017

Ok for an over night stay. Small fairly dated rooms. Clean, reasonably quiet. Nice lobby. Restaurant on site. Don't try to get a room before 3pm- they wont let you. no elevator. Try for ground floor or pack your luggage up the stairs.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.
We advertise our check-in time as 4pm to give our housekeeping staff the opportunity to properly prepare rooms for that day's arrivals. Whenever possible, we will do check-in's earlier, providing we have the room ready to go. We are in our busy time of the year, so we cannot guarantee an early check-in.

"western trip"

4

llmartin, utah
26/06/2017

It I our second time visiting enjoyed our stay. Great location close to highway nice people nice sleep. We shall return and enjoy the Best Western in Pendleton Oregon. I can't think of anything else to say,

"A+ for this hotel!"

5

htsteacher, Cedar Falls
25/06/2017

We stayed here for 2 nights and couldn't be happier! Large,clean rooms, very nice staff, great hot breakfast with many choices and something that we found to be a nice touch was the 2 hot soup choices that we had both evenings. Then besides the soups there were also warm cookies and cold milk until 8PM. That was awesome because we got in later than we thought and didn't want to go out again for supper. There is an outside pool that looked well taken care of and an exercise room with lots of equipment.
One negative is that the outside doors are not locked at night which could kind of be creepy if you are traveling alone. Also there is no elevator if you can't do steps.
Will definitely stay here again!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay.
While we do not have an elevator, any one on our staff is more than happy to help if assistance is needed with luggage, etc. And we do not have locks on our side doors for safety and convenience. If someone accidentally leaves a room key in their room, it is much safer and convenient to walk down the hall to get a spare key than to have to walk around outside of the building, especially if late at night or during inclement weather. For extra safety and security, we do have cameras at each of the side entrances.
We look forward to having you stay with us again!

"Nice hotel"

4

carolhM8504YI, Bothell, United States
22/06/2017

Nice place to stay. Comfortable room, good breakfast with lots of choices. Clean spacious room. We were traveling through so didn't use some of the amenities. Nice to have them available though. The internet was easy to use.

"Excellent Stay in Pendleton"

5

ashleyinbend, Bend, Oregon
20/06/2017

We have stayed at the Best Western Pendleton four times now. I have been pleased each time. I found the rooms to be comfortable and exactly what I expected. In fact, I thought the beds were incredibly comfortable! The staff is very friendly, the breakfast buffet is good, the location is convenient, and the bathrooms are a good size. The only thing that I would say is a negative would be the fact that the hotel doesn't have locked side doors. So if you're staying at the furthest end away from the front desk, you might not be as comfortable since anyone can enter without a key. Ultimately I'm sure it's not a big deal, but I've traveled and stayed there as a solo female traveler and that part does creep me out a bit. But not enough to not stay there. If you're looking for a hotel in Pendleton, definitely check out the Best Western. Way more comfortable than the Holiday Inn Express across the parking lot.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is very important to us.
We are pleased that have enjoyed your stays with us, and we look forward to future stays.
We have struggled with the decision about putting key locks on the side doors, but in the end, have decided against it. Using the example of a solo female traveler, should keys be accidentally left in the room, she could just walk down the hall to the front desk to get a replacement without having to go outside, walk around the building, and into the main entrance. Being able to walk down a hallway rather than outside would be a convenience, especially in inclement weather. For security reasons, we do have cameras at each side entrance.
Again, I thank you for your feedback.

"Nice experience. Very friendly staff."

5

cheetahfan9, Olympia
19/06/2017

Clean room and facility. Friendly, helpful staff. Close to downtown and I84 but not noisy. They had soup available when we arrived in early evening, and complimentary breakfast.
Would definitely stay again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay. We hope to see you again the next time you are in Pendleton.

"Best Western Stay"

4

kebrockl, Bellevue
16/06/2017

Very pleasant experience, great breakfast . No elevator unfortunately
Breakfast personnel were very caring, not large enough area for the number of people that morning. Great checkout procedure. Cheap toilet seats

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and hope to see you again on a future trip to Pendleton.

"Motel"

5

860berniec, LaCrosse, United States
15/06/2017

Awesome view, super helpful staff. Best breakfast in 7 days travel from East coast. Clean pool. I will drive back on purpose to have a nice relaxing break from home! I will tell family and friends to plan to stop here. I stayed at competitors across the road and will not again as this is so nice.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback here, as well as on the survey. We look forward to having you stay with us again!

"Surprise offer of vegetable soup with cracker for supper"

4

iMakoto, Pleasant Hill, Oregon
14/06/2017

It was a good surprise that they offered free vegetable soup and cracker with cookies for supper at the breakfast room. The vegetable soup was very good and after a long drive, we really appreciated it since we did not feel like going out again to find dinner. Room was clean and standard, but wish they had a refrigerator with freezer compartment for our blue ice.

"Worked well for family"

4

AstroHobby, Kensington, Maryland
12/06/2017

Family from around the country came to Pendleton, OR for a wedding. Many of us stayed at the Best Western. It was clean, convenient, and had a very nice breakfast. The staff were helpful. We had a two bedroom suite which had 2 queen beds in the main room and I think a king size bed in the second room. The beds and furniture seemed quite new.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are glad you enjoyed your stay, and hope the wedding went well. We look forward to having you stay with us again the next time you are in Pendleton.

"You won't be sorry - Excellent on all subjects"

5

N880OXjamesn, Yakima, WA, United States
07/06/2017

Have been staying at BW Pendleton Inn, Pendleton, OR now twice - Have not been sorry in taking the opportunity to relax before arriving home. Please, don't change your hospitality services - they are superb. Kindness, Service, and paying attention to guest needs go along way to our returning. Thank for taking good care of us.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
We take great pride in the friendliness of our staff, and the only changes we plan to make in that area is to improve!
We look forward to your next stay with us!

"Great Place to Stay"

5

05/06/2017

They were great to us. We had a package for work overnighted and as soon as it showed up they called. They went above for us. Thank you! Also bed was compfy room was clean and everything worked breakfast was very good! Hot tub/pool were clean and in awesome shape. We will stay again

"Our stay"

5

donaldp381, Portland, United States
30/05/2017

Our stay at Pendleton`s Best Western was great. We like the Hotel, the friendly staff at the desk during check-in, the breakfast is better than other places that have the continental breakfast. Having access to coffee or hot chocolate 24 hours is fantastic.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback, and are pleased that you enjoyed your stay with us. We take great pride in making sure our guests feel welcome, and have the best possible start to their day with our breakfast. We look forward to having you stay with us again!

"Clean and Comfortable"

4

195samuels, Steilacoom, Washington
29/05/2017

After a long day's drive, we arrived later in the evening. The desk clerk already had our "keys" made so all I had to do was show ID and CC. While they have complementary breakfast, there is no restaurant, so we walked across the street for dinner at Shari's. Presenting my room key got me a free slice of pie with any entre! Very easy to get to off I-84. Room was quite comfortable. Room has free wifi.

"Favorite Hotel to stay in, in Pendleton"

5

29/05/2017

Every time we are traveling through Pendleton, this is our hotel of choice! Very nice, clean, comfortable and I love the pool area, very relaxing! We love the area and Best Western is one of our favorite hotel chains.

"Excellent stay"

5

drcoonjr, SeaTac, Washington
27/05/2017

This was our first stay at this facility and we were very pleased. Our check in experience was excellent with soup and cookies provided. They were as good as homemade. The room was excellent and there were a great variety of breakfast items and all we tried were very good. If we are in the area again we would definitely stay at this facility.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are happy that you chose to stay with us on your trip, and that your stay was enjoyable. We look forward to having you stay with us again the next time you are in Pendleton.

"Rate is too high"

3

Doug R, Crooked River Ranch, Oregon
22/05/2017

The Best Western Rewards rate for this property is too high $123 per night(including tax) for the quality of this older property. Rooms are rather smallish. Staff was very helpful and room was very clean. I probably would not stay here again if the rate remains that high

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review of our property. We appreciate your feedback.
Our rates will vary based upon on a number of factors. These include, but are not limited to, room type, # of guests in the room, qualifying discounts, and special events in the area. During times of peak demand, rates are higher than they would be at other times.
We do pride ourselves on our cleanliness and the upkeep of our property. We are an older property, but most people don't realize that because our property is so well maintained and kept updated.
We do hope that with our many amenities and the overall cleanliness that you will find we are actually worth it!

"Very Nice Property"

5

John T, Kent, Washington
19/05/2017

Best Westerns are generally well maintained, middle of the road hotels. This one, while still middle of the road, was exceptionally maintained and operated. The staff were extremely friendly and helpful and the property was in excellent condition. The hotel sits atop a hill with views in every direction. While the breakfast was the usual fare, the woman managing it was fastidious about the cleanliness and constantly making sure everything was well stocked. I also thought the coffee was much better than typical hotel coffee.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review of our property.
We take great pride in maintaining our property, and always looking for ways to improve. We are pleased that you enjoyed your stay with us, and we look forward to your next stay.

"You gotta stay here!"

5

Randall M, Abbotsford, Canada
18/05/2017

The staff here runs a great hotel. Friendly, helpful, professional and a thorough knowledge of the area. Best sleep I have had in years. No kidding! Soup and cookies in the evening. Great full breakfast in the morning. I thought I woke up at my grandmother's. Don't drive by. You won't regret it.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to fill out our survey, and to write a review here. I will make sure our staff reads these comments as well. We look forward to having you stay with us again the next time you are in Pendleton.

"Great place to stay"

4

wendylee84, Winthrop, Washington
18/05/2017

Especially if you have pets. I was traveling with my son and his family, they have 2 big dogs. Both were welcomed and accommodated nicely! The breakfast was good and lots of selections. My son used the fitness center and found it to be a in good condition with a nice selection of machines. Great place to stay!

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us, and that your son found our fitness center to be useful.
We hope you are back soon to stay with us again!

"Good room"

4

Shirley L A, East Wenatchee
16/05/2017

We had a nice room with good furnishings and a comfortable bed. Good cookies at 6pm. Breakfast had variety. We would stay here again. The small egg omelets tasted like they were made with powered eggs. The waffles and muffins were good.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are happy that you chose to stay with us and that your stay was enjoyable. We do try to keep some variety on our breakfast to keep everyone happy. We look forward to having you stay with us again.

"Pendleton"

5

Meroy1956, Salem, Oregon
15/05/2017

The hotel is clean, the air conditioner unit is quiet, the fitness center was above average for a hotel. The mattress was comfortable and the above average complementary products were a nice touch. Nice

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your feedback is greatly appreciated. We are pleased that you enjoyed your stay, and we look forward to seeing you again on your next trip to Pendleton.

"Vacation "

5

rezz2, Keizer, Oregon
13/05/2017

Stayed one night May 2017. Very nice and clean rooms. Bed very comfortable. Staff very nice and helpful They have milk and cookies in evening and soup. They have breakfast in morning and coffee 24 hours Very close to highway 84 and down town old town

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback, and are pleased that you enjoyed your stay. We hope to see you again the next time you are in Pendleton.

"another great stay at Best Western in Pendleton"

4

David A, Kennewick, Washington
07/05/2017

Stayed here for business on 5-5-17 in room 229. Quiet room but I believe that all of them are quiet unless you have loud neighbors. Milk & Cookies in the Lobby 6pm to 8pm each night. Breafast from 6am to 10am.
Checkout 11am
Coffe and Tea and Hot Chocolate are available near the breakfast area 24 hours a day. This is a first that I have seen and I like it.
They do offer free wifi and will provide you that info when you check in. They have seating in their lobby. Hotel is located just off the highway just a few minutes from the town of Pendleton. Front desk was friendly. Lobby has some seating and the rooms are very clean...(see my pics) Thank you for a very good stay.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
We are pleased that you enjoyed your stay, and we look forward to having you stay again the next time you are in Pendleton.

"Extra mile"

5

Casey M, Sheridan, Oregon
06/05/2017

I spent a week at the Best Western in Pendleton. The Best Western chain usually has a very good experience. The Pendleton Best Western is truly outstanding.
The room was clean, modern, and comfortable. The amenities even included a travel sewing kit! Very nice. The staff were friendly. Plus there was a good breakfast, and soup offered in the evening.
This hotel goes the extra mile for their guests. I hope to stay again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Guest feedback is always much appreciated. We are pleased that you enjoyed your stay, and we hope you stay again the next time you are in Pendleton.

"Disenchanted"

1

dshoodcanal, Puyallup & Hood Canal Washington
05/05/2017

The staff was friendly and location good. The security was horrible with the end access doors completely available to anyone without any locks or attempt at security.
The doors of the rooms had no adequate hinges and we're not self-closing. Another security risk and led to unnecessary noise pollution as people slammed the door to insure it closed. The air-conditioning was inadequate and poorly controlled.
Would not stay here,at least 4 other choices within a block.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate all feedback.
I apologize that you felt out building was not secure. For guest convenience, we do not have locks on secondary entrances. However, for guest peace of mind, we do have security cameras at each of the secondary entrances.

"Don't Expect all the help to accomadate you"

3

05/05/2017

Make sure your own soap to this hotel. Also don't worry about needing a key to access outside entrances to the hotel, it is available to anyone! One grumpy hotel clerk can ruin a review for all the hard work for all, but God help you if you get the wrong one at check-in.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate all feedback.
I apologize if you feel that your stay was not up to our high standards that we are known for.

"Great stop on our road trip"

4

Darlene D, North Bonneville, Washington
04/05/2017

Clean and quiet room. Front desk very helpful. Cookies and milk in the evening and a promise of breakfast in the morning. Located on hilltop overlooking a beautiful valley. They also provide a bowl of soup at 6 pm but we were out and about at that time. Would recommend for a stop along your journey.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback, and are pleased that you enjoyed your stay with us. We look forward to having you stay with us again the next time you are in Pendleton.

"Pendleton BW"

4

frankgR371NU, San Diego, California
03/05/2017

Great views. Comfortable and pet friendly. Convenient to town and highways. Plenty of restaurants near by for all types of tastes. Nearby drives are scenic and worth the time. A good place for a business stay.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are pleased that you found our location easy to access and convenient to lots of dining choices. We look forward to having you stay with us again the next time you are in Pendleton.

"Bed bugs!!!!"

1

01/05/2017

Room 115 has bed bugs, staff were unable to accommodate another room or offer any helpful suggestions or compensation. Now I'm stuck with a ton of itchy bites all over my body. Not how I expected to spend my weekend. Won't be staying here again.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
I'm sorry if you feel that your room had bed bugs. We had 3 different employees check the room, and nothing was found. We called in an exterminator, and they were unable to substantiate the claim of bed bugs. No other guests that have been in that room prior to or since your stay have reported anything.
Even so, you were compensated for your stay. I'm sorry that we were unable to move you to a different room, but with at least 3 different events going in town, we were full and had no other room we could move you to.

"Always a great stay"

5

Jonathan W, Ely, NV, United States
29/04/2017

Best Western - Pendleton, OR -- is our favorite stop along a frequently traveled route. Our stays are always pleasant, economical and very compatible with our lifestyle (retired). On our trips between Nevada and Washington, this is the perfect stop for us.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to review our property. We are so pleased to hear that you enjoy your stays with us, and we look forward to your future stays.

"Easy to access"

5

Juana51, Maple Ridge, Canada
24/04/2017

One night stay, passing through Pendleton. Everything was very good. Clean rooms, staff friendly. Good sleep and good shower. Good advice on dinner across the street at Shari's. good parking, don't know what else to say.

KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
Thank you for taking the time to write a review of Best Western Pendleton Inn. We appreciate the gracious feedback, and hope that you will stay again the next time you are in town.

"Half way to SLC, Sortof"

4

timeoffagain, utah
22/04/2017

We were traveling to WA to SLC with family. We decided to spend the night in Pendleton,OR and pulled into BW to see if there were any rooms. To our delight, two double queens were available. The front desk was very patient with lots of people trying to get rooms, I think it was spring break. The power was out due to a massive windstorm on the west coast of Oregon but the power came back on as we headed for our rooms. No elevator but the stairs are wide and have a slow rise so it was easy to pull baggage. The rooms were clean and very nice for our stay. We would stay here again.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
I apologize for the lack of electricity, but mother nature does her own thing. Luckily, the lights weren't out for very long, thanks the great power crew we have working in our area. We are pleased that you chose to stay with us, and we hope to see you again on your next trip to Pendleton.

"Fabulous experience."

5

canddjensen, Boise, Idaho USA
22/04/2017

Upon arrival, we were told that there would be hot soup and warm cookies at 6 p.m. The breakfast in the morning was great and included bacon and sausage. Everything and everyone was first rate. The view from our window was fabulous. This motel is superior.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to review our property. We appreciate the feedback. Even more so, we are pleased that you enjoyed your stay with us, and we hope to see you again on your next trip to Pendleton.

"On our way to Salem, OR"

5

Jack C, Bakersfield, United States
18/04/2017

This a nice place to stay. Our room was large, comfortable, with all the necessities. The front desk has always been helpful and welcoming. Breakfast was super. The Inn may be a little outdated but a great value.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback is always appreciated.
We will soon be making a couple of changes, the biggest one being a new sign with the new logo. The exterior of the building will also be getting some paint work done, so hoping that will help to make it look a little more updated.
Thank you for staying with us, and we look forward to your next stay!

"Excellent Hotel"

5

14/04/2017

Excellent hotel with great accommodations. Very nice breakfast and very nice and clean rooms. I especially liked the separate sink and counter area for the coffee. The hotel was easy access from the highway and close to a restaurant. I would highly recommend this hotel.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback. We are pleased that you found our rooms to be nice, clean, and comfortable. We look forward to having you stay with us again.

"Awesome value for BW members!"

5

Steven K, Richland, Washington
14/04/2017

Great value. Clean and spacious rooms, great breakfast friendly staff! Enjoyed our stay. I would stay there again and have enjoyed every BW along the way in our travels. The BW rewards program lowers the price of the room more than AAA.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review of our property. I'm glad that you enjoyed your stay and hope that you will be back in Pendleton soon to stay with us once more.

"A very nice stop"

4

2norske, Wenatchee WA
13/04/2017

From check in to the room quality we are baffled why this hotel does not merit the "Plus" designation. Rooms are terrific, the staff at check it was great and made sure we knew of the dinner and cookies served at 6pm. They could not have been more helpful. Room was immaculate and the beds comfortable.
We will stay here again.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review! We appreciate the feedback and all your kind words about us.
We look forward to having you stay with us again in the future!

"Trust Best Westerns"

5

L6900UDchristineg, Kamloops, Canada
10/04/2017

We always stay at Best Westerns on our travels. Pendleton is by far one of the best. It has very friendly staff, exceptionally clean and the breakfast is good. I would recommend the Best Western at Pendleton for a short or longer stay.

"Best of the Best"

5

Ted W, Wenatchee, Washington
10/04/2017

Comfy bed, good wifi, clean room,fridge, microwave, and bar fridge that we used and appreciated. A welcome reception with a gift bag that included nuts and popping corn. It was a Saturday evening and we were offered soup and cookies and they were very good. The breakfast had delicious omelettes and bacon and sausage links and patties and fruit and yogurt. Excellent! The staff were very good at their jobs.

"Pleasant Stay in Pendleton"

5

Frank R, Portland, United States
09/04/2017

If you need a great hotel on the East side of the Cascades. This Best Western is one I recommend. The parking lot was easy to navigate. They have hot soup waiting for you at check in time and the staff is first rate.

"Award winning"

5

scotttL1443WG, Yakima, Washington
08/04/2017

Wonderful staff great food comfortable beds and rooms you can't go wrong. There's been a employee and ownership turnover and it has been for the better for the hotel and for the guests. I stay at the best Western is over 50 nights a year and won't choose any other for my business or leisure

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate your kind words, and look forward to another 50 nights or more of you staying with us.

"Very nice quality "

4

Hannah N, Portland, Oregon, United States
07/04/2017

We stopped for a quick night and were very pleased with the quality of the hotel. Front desk was friendly and helpful, the bed was soooo comfy, and the blankets were so soft. We had our 2 year old daughter with us and they were able to provide a crib with blankets, which I thought was sweet. This may be a weird thing to appreciate but the toilet flush was quiet and the beds weren't squeaky so I didn't wake up my daughter when I got up in the middle of the night. The shower was very slippery though, my husband fell and banged up his shoulder pretty good. Breakfast was mediocre, they had the standard breakfast food but it wasn't very good. The waffles were definitely my favorite thing. We make this trip across Oregon fairly often so if we need to stop, we'll definitely be staying here again.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you so much for taking the time to write a review. We are pleased that you enjoyed your stay, and that you found our beds to be so comfortable. We look forward to having you stay with us again.

"Wonderful wonderful peace and stay"

5

24/11/2016

This is our first time staying at the Best Western Pendleton Inn. What a wonderful place! Clean, quiet and comfortable, we had a wonderful stay. Great indoor hot tub, we loved the hot breakfast. Recommend 100 %.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
I hope you were here early enough in the evening to take advantage of the hot soup and crackers and the milk and cookies we had.
Please think of us the next time you are in Pendleton. We would love to have you stay with us again!

"We have stayed here at least twelve times. It never disappoints! "

5

Michael C, Boise, Idaho
21/11/2016

The BW in Pendleton is always dependable.
The rooms are clean, updated and perfect in every way. They have internet for guests as well as an outdoor pool and outdoor (covered) hot tub.
On our visit, they offered cookies and milk from six pm
until eight pm. So, if you have kids with you or are a big kid yourself, comfort food is readily available. They have the expected breakfast room with proteins and starches as well as fresh fruit selections.
The BW is located in the group of properties on the East side of town. It's a short drive to restaurants and the casino.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
And we are pleased that you enjoyed the milk and cookies. We are constantly striving to find ways to keep our guests happy and coming back, as well as making sure they get a great start to the day with our fantastic breakfast.
We look forward to seeing you again on your next trip to Pendleton.

"Best in class — Clean, Great beds and Strong wifi"

5

Annie B, Seattle, Washington
20/11/2016

We had 2 queens, both with high quality sheets and 3 pillows on each bed. The room was clean and wifi was strong enough to stream video. The mini-fridge is quite large, but has no freezer, not even a tiny pocket freezer. The staff let me put my ice packs in one of their freezers. Water pressure in the shower was excellent. I never eat hotel breakfasts, but I noted that they had hot food (including sausage), as well as bananas and oranges. in addition to the normal fare. Staff was friendly and helpful.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
I apologize for the pillows, as there should have actually been 4 on each bed, not 3. I will work with our housekeeping staff to make sure no one else is shorted pillows.
I do hope that you will stay with us again the next time you are in Pendleton.
Again, thank you for the review!

"Surprisingly quiet"

5

TrainsRFun, Boise, Idaho
16/11/2016

Located beside the freeway but it was quieter than I ever imagined. Good breakfast, really friendly staff, easy check out. Our stay was more than expected. We will definitely stay here again when traveling through Pendleton.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Weekend getaway"

5

Barbara B, Caldwell, Idaho
03/11/2016

As a treat to myself- I went to Pendleton to the Wildhorse Casino. Their hotel was booked due to some special events so I went to the Best Western to stay. It's just 2 exits from the casino and a quick trip. I loved the hotel- the front staff were helpful and friendly and had a wonderful room that was available. I don't know that they offer it every night but on that Friday night- they were offering soups and snacks at dinnertime. The breakfast selection was great- quite a variety of items and plenty offered.

"Above and Beyond"

5

KathyK279, North Ogden, Utah, United States
01/11/2016

Breakfast better than most! "Above and Beyond" comes from our thanks for soup,crackers,cookies & milk given us the night before when it was cold & rainy outside and didn't feel like leaving the hotel.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
The soup and crackers are a recent addition, and I am pleased to hear such great feedback about it. Thank you!
We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"No Better Place To Stay"

5

John J, Meridian, United States
31/10/2016

If your in the Pendleton area or just driving through you have got to stay at the Pendleton Best Wester. All and I mean ALL the employees are so helpful, fun, caring. I stay only at Best Western when I travel and Pendleton is now at the top of my list as the best one. From the big breakfast to the hot soup and cookies in the evening. The coffee is not the watered down coffee. Its real coffee. Rooms are top notch, comfortable, clean and everything works. I cant say enough about this place. You just have to stay and see for yourself.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are pleased that you enjoy your time here in Pendleton, and we look forward to seeing you again soon!

"Business trip"

4

31/10/2016

Very good hotel, location is so far from Portland, that is the only thing about hwy 84.. It was a good place to stop before we got to Portland. The price was ok . I could stay again if I have to go that way abain.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. A lot of people find our location quite convenient, as we are approximately midway between Portland and Boise, the 2 biggest cities nearest us. It makes for a good stopping point.
We hope you enjoyed your stay with us, and we look forward to seeing you again on your next trip through Pendleton.

"Seems the best choice for the area"

4

mo32a, Victoria
27/10/2016

The room was clean and well equipped. There were lots of trucks parked around the hotel but we had a room located away from the majority of the reefer trucks so we didn't have to listen to them running all night. This is a truckers/workers hotel so things start getting noisy in the early AM. Breakfast was good, checkout easy. Good areas for walking your dog.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate any and all feedback from our guests. We lovingly refer to our exit as "hotel hill", so there do tend to be a few trucks. Luckily, most of the drivers are courteous and those with reefers park further down the street.

"Best Hotel We Have Stayed At"

5

Dave D, Kelowna, Canada
27/10/2016

This is the best hotel we have stayed at in some time. The property is very well maintained and the staff were all excellent. The free breakfast is the best we have ever had both in quality & presentation. They also had a free soup bar in the evening which was excellent. We travel with our dog and this is definitely a pet friendly hotel. Would highly recommend this property to anyone staying in Pendleton, OR.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is very much appreciated.
The soup bar in the evening is a new feature that seems to be going well, and I am pleased that you were happy with it. We look forward to seeing you again on your next trip to Pendleton.

"Vacation Fall-2016"

4

Ronald R, Langley, United States
17/10/2016

A nice place to stay and a quiet location. A little out of town but a short drive. Close to a restaurant if the breakfast included is not what you want. I wish I had more time to stay and explore the area.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We hope that you do come back and stay longer to explore the area. We are constantly making improvements to our breakfast based on guest feedback, so we hope you don't have to go across the street to Shari's on your next trip.

"A good night"

4

doreenandneil, Richmond, B.C.
16/10/2016

Well off the highway for less noise and close to gas stations. It is an easy drive into the old town where we had dinner. One of the better B&W's we have stayed at. A better breakfast as well including stronger coffee. At night around six they have soup and crackers as well as cookies. A clean establishment.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is used to determine what we are doing well, and where improvements can be made.
We made the switch to fresh ground coffee several months ago, and it has been a HUGE hit with our guests. We have also (just in the last week) started the soup & crackers in the evenings. So far, it seems to be a success. I am pleased that you enjoyed it, as well as the milk & cookies. We look forward to seeing you again the next time you are in Pendleton.

"would not stay here again"

3

Sandi N, Kansas City, Missouri
12/10/2016

There are no outside door locks and we felt the neighborhood was sketchy (we were asked for money when we walked to a nearby restaurant). The breakfast was good but ran out of coffee and bacon at least an hour before breakfast hours were finished. Also, the pet policy is pretty unfriendly with the paperwork and fee.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is important to us as it allows us to determine what we are doing right and where improvements can be made.
I apologize if you feel that out building is not secure. We have not had any issues since 1989. when it was first built. However, we have recently installed security cameras for that reason. We have toyed with the idea of key lock doors, but for guest convenience, have decided against it. After all, no one wants to walk all the way around the building, especially during inclement weather, to get another key should they happen to leave it in their room.
And I also apologize that coffee ran out. We had a couple of broken coffee pots, and someone had just filled a thermos before you came down. It only takes a few minutes to brew a fresh pot. We have since received new coffee pots, so we have 4 on hand. The bacon is quite popular, and runs out quicker than the sausage does. Unfortunately, when it's gone, it's gone. We do still have sausage available for a breakfast meat.

"Best Western in Pendleton, OR"

4

James F, Edmonds, WA, United States
08/10/2016

This was a very nice place to stay. It was our second time to stay at this location. The rooms and bed were very comfy. Our goal was to go to the Underground Tour and rest and relax for a few days. Breakfast was good. We would return to this location.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are pleased that your stay was comfortable and relaxing, and we hope you enjoyed the Underground Tour. We look forward to seeing you again on your next trip to Pendleton.

"Reliable place to stay"

4

Heidi B, Colorado
06/10/2016

A good experience again when you have no advance plans and need a good room and bed plus breakfast. This BW was convenient and friendly staff, good breakfast and off the road enough to allow for a good nights rest.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback such as yours helps us to determine what we are doing right and where we can make improvements.
I am pleased that you found our location convenient and quiet, and that our breakfast met your needs. We will soon be offering more options with breakfast, so come back and stay with us again!

"Typical Best Western"

4

Ed H, Montesano, Washington
03/10/2016

This was a typical Best Western. Nicely decorated, clean, decent beds. This property doesn't have an elevator so keep that in mind when booking your room. Pendleton is a relatively small town so being out by the freeway as this property is doesn't present a problem. You're 3 minutes from downtown

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are pleased that you found out location to be convenient, easily accessible from the freeway and yet still close to downtown.
We do not have an elevator, but we strive to accommodate special requests such as a ground floor unit for those that have mobility issues or a preference for ground floor/no stairs. We look forward to having you stay with us again the next time you are in Pendleton.

"Good nights rest."

5

Toby M, Nampa, United States
03/10/2016

Found a Best Western and had a good night sleeping without interruption. I would recommend this Best Western if you are traveling by car, as it is close to the Free way and centrally located for Pendleton and surrounding areas of interest.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are pleased that you found our location easily accessible and pleasant. We look forward to having you stay with us again on your next trip through Pendleton.

"Quiet overnight stay"

5

WagsMom, Portland, Oregon
01/10/2016

Arrived late after a long drive from Portland in a truck. Easy, quick check-in. Room was spacious and well-quipped. Bed was comfortable. Very quiet as we did not hear any noise during the night at all. Good breakfast with lots of choices.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We strive to make the check-in process as quick as possible, as most people are ready to relax after a long day of driving. To help with relaxation, we serve fresh baked cookies and milk in the evenings.
I am pleased that you got a good night of sleep, and we look forward to having you again the next time you come through Pendleton.

"Review"

4

01/10/2016

One of the downfalls to this motel is not having an elevator. We travel and enjoy the Best Western but have had to chose other motels because of no elevator. I have recently had knee surgery so I'm limited.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. True, we have no elevator, but if you book your room in advance, all you have to do is request a ground floor or handicap accessible room. We would love to have continue staying here with us while you are in Pendleton.

"Good overnight stay"

4

travelguy51_9, portland,oregon
27/09/2016

We stayed here on our way back from Idaho using points and it was a very good stay. Melissa at the front desk was charming and fun and helped us get settled. We had a room on the second floor around the corner from the lobby and were able to park right outside the door. There was a fridge and a microwave in the room and the king bed was comfy. I also liked the double vanities, one in the bathroom and one outside. My only complaint is the heating/AC unit only seemed to work in fan mode and didn't cool the room very much. Fortunately, when the sun went down, so did the temperature, so we were able to use outside air to cool us down. Overall, it was a good stay, one we'll repeat.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
I apologize that the A/C unit did not work properly for you during your stay. We have had our maintenance team fix the issue so that no one else experiences it.
We look forward to seeing you again!

"Awesome value on a comfortable hotel"

5

WriteToColleen, SPRINGFIELD
27/09/2016

We booked a 2-night weekend stay to attend a family member's wedding and were very pleased with this property. For about $100 a night, our family of 4 found this to be a great value. We liked the duvet + sheets bedding (no questionable comforters!), the overall cleanliness and good repair of the rooms and public spaces, and the guest services. They include an excellent hot buffet breakfast at no additional cost, plus milk and cookies as an evening treat. I'd stay there again in a heartbeat.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate all feedback as it allows us to see what we are doing great and where improvements can be made. I am pleased that you enjoyed your stay, and we hope to see you again in the future.

"THE BEST STAY IN EASTERN OREGON"

5

David E, Beaverton, Oregon, United States
22/09/2016

The Best Western Motel of Pendleton was the best and most fun stay I have had in 15 years. The staff is the best of any motel I have ever stayed at and the rooms are great. I will stay here again for business and pleasure. Thank you so much for the awesome experience! Dave

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review! You know that you are one of our favorites, right? We love having you stay here with us, and look forward to your next stay.

"Reservations"

5

ronaldew, Mount Vernon, WA
20/09/2016

Very satisfactory stay. but would strongly advise to make your reservations DIRECTLY to the location and NOT through a reservations agency or other reservation service. The value listed below as Very Good instead of Excellent because of the manner in which the "agency" consistently messed things up and exceedingly overcharged for their "service"

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. I apologize for any inconvenience you may have experienced going through a third party.
We hope that experience does not discourage you from booking your next stay with us directly, and that the stay itself was pleasant. We hope to see you again soon!

"Staying at Pendleton BW for Round=Up"

5

Dan W, Brightwood, United States
19/09/2016

Very nice stay, and the Staff are great. We have family living nearby, and they are always welcome to come a visit us. Very good location for getting around town. The Breakfast was really good, and the Pool and Spa were kept up very well.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate hearing such great comments from great guests. We look forward to having you stay with us again!

"Not too impressed..."

2

Wayne D, meridian, United States
19/09/2016

Not enough handicapped parking, had hard time getting help with luggage, understaffed, earwigs came in our window so had to shut it, not enough options at breakfast, no low-fat yogurt, missing weights in gym, hotel staff was snippy with us when we asked for help with checkout and luggage, no one present at front desk when we tried to check out, no freezer in fridge, stains on bed comforter. Maids seem to double as front desk staff.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
My sincerest apologies that your stay with us did not meet your expectations, especially as we are ranked the #2 hotel in Pendleton.....we sometimes even make the #1 ranking.
We have approximately 20 different items to choose from on our breakfast, not including gluten/dairy free items. Most people are actually quite impressed with our variety.
I do wish you had alerted us to any of the issues you had while you were actually here so that we could have addressed them right away and made your stay more pleasant.
We actually have more marked handicap parking spaces than we do handicap accessible rooms. Unfortunately, we cannot guarantee that said spaces will be available.

"Incredible breakfasts!"

4

piperbell, San Diego
16/09/2016

This is a typical Best Western Hotel. Quite comfortable. We have finally learned how to deal with the televisions, which are inevitably programmed so everyone looks like they weigh 300 pounds. Those supposedly "sanitized" remotes are useless. . .so. . .call
the Manager, have him or her come up with a remote that can actually be used to change
the aspect ratio, etc, etc, and voila, a t.v. that is pleasant to watch. I imagine one can do this at any hotel which has a distorted tv.
Their buffet breakfast choices are massive. Great quantities of fresh fruit along with the usual, plus bacon and lots of other options. The owner/manager apparently enjoys baking, so there are great chocolate chip cookies in the afternoon.
Coffee etc is available 24/7 in the lobby. Tip: use your Best Western Rewards card here if you have one. The rate is slightly better than with AARP or AAA.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is very important to us, as it allows us to see what we are doing right and where we can make improvements.
I apologize that you had an issue with the TV. That's something that will happen from time to time when menu buttons on back of TV are manipulated. Sometimes it happens when our housekeeping staff is cleaning, or sometimes by guests themselves.
Unfortunately, there is nothing that we can do about the "clean remotes" as that is a Best Western requirement. However, I will look into seeing if we can get some better quality clean remotes.

"So clean and nice."

5

roscinc, Madras, Oregon
16/09/2016

This place is spotless. The staff is wonderful. The view is gorgeous. It's close to everything without being right in town, or out at the casino. We love staying at this facility. The little breakfast is not too bad. Coffee is on 24/7....which is GREAT. It's quiet even though its close to the freeway. GOOD parking as well.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is extremely important to us. Plus I am quite certain other travelers like hearing what you have to say about our property.

"Beautiful motel"

5

John H, Aloha, United States
07/09/2016

The Motel was well take care of. It has restaurants close by. We enjoyed the room and slept well. The price was great as a Rewards member. The clerks were very helpful The pool and spa were nice. Breakfast was good.

"Super clean and comfortable "

5

04/09/2016

Right off I-84, this Best Western is quiet, clean and has some wonderful views right out our window. Front desk staff was friendly and offered help with any questions we had. The outdoor pool with covered hot tub allowed a location to relax and enjoy the evening.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is very important to us.
We are pleased that you enjoyed your stay, and we look forward to having you stay with us again on your next trip to Pendleton.

"Hotel "

5

rickwytt, Las Vegas, Nevada
03/09/2016

This was one of the nicest best westerns I have ever stayed at great staff super accommodating on Labor Day weekend super nice clean rooms not what I would have expected just coming in off the freeway not great for large vehicle parking but there is a large lot next to the parking lot and the breakfast was actually a great breakfast two thumbs up on this one.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.
Breakfast is supposed to be the most important meal of the day, and we are pleased that you enjoyed ours. Come stay with us again, as we will making some improvements to our breakfast.

"Great Stop-over"

4

David C, South Of England
31/08/2016

A very last-minute decision to stop-over on our way to Portland and a very good choice. We got lost trying to find it (turned the wrong way off of the interstate) but once we arrived, the receptionist could not have been more friendly or helpful and the room was great for our one night stay. It was modern, clean, well fitted out and spacious. Just over the road was a cheap little eating place for the evening which gave great service; the hotel is too far from the centre of Pendleton to walk in. The hotel had a good range for breakfast. All in all, very pleasant and good value for money at the deal we got via Expedia.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate any and all feedback. We arepleased that you enjoyed your stay, and hope that you stay with us again on your next trip to Pendleton.

"taking kid back to college"

5

Nicole M, Layton, United States
28/08/2016

driving my kid back to school, we stopped in Pendleton OR for the nite. The hotel was very clean and the staff was very friendly and helpful. Breakfast was great also. Parking was not the best, due to the hotel being booked out. I would definitely stay again at this hotel.

, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review of Trip Advisor's #2 ranked hotel in Pendleton. We have also just received Best Western's highest honor for outstanding quality standards, the Best Western Chairman's Award.
We are pleased that you enjoyed your stay with us (except for the parking!) By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Easy"

5

Robyn B, Pendleton, United States
23/08/2016

Very easy to navigate to hotel. Its in close proximity to historical downtown activities. We came to tour the Underground there at Pendleton. Found the tour office easily, had great tour. Very ample breakfast and great coffee. Was pleased with all the breakfast choices available.

, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review of the #2 ranked hotel in Pendleton. We also just received Best Western's highest honor for outstanding quality standards, the Best Western Chairman's Award.
We are pleased that you enjoyed your stay and we look forward to seeing you again!

"Road Trip in 35 Ford"

5

22/08/2016

Basis of trip was to visit a friend in Kennewick, WA and to make a loop through the wine country stopping in Walla Walla and The Dalles before heading home. Thi was the 2nd road trip for the 35 and was hassel free

, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Pendleton"

4

Matthew H, Spanaway
21/08/2016

Nice clean relaxing place to stay. Comfortable beds and great pillows. Easy access to freeway and downtown shops. Nice overall experience. Hotel also sits high up on a bluff with a great territorial view

, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review of Best Western Pendleton Inn, where we are ranked #2 right here on Trip Advisor! We also recently received the Best Western Chairman's Award, the highest honor for outstanding quality standards.
We are pleased that you enjoyed your stay, and we look forward to seeing you again on your next trip to Pendleton.

"One of the Best Best Westerns"

5

18/08/2016

This is one of our favorite Best Westerns. They are right off the freeway. They are very pet friendly. They have a nice pool and hot tub and cookies in the evening. They also have a wonderful breakfast. I totally recommend this Best Western

, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"A good place to stop off"

4

Paul R, Exeter, United Kingdom
14/08/2016

So Pendleton is in the middle of pretty much nowhere. If you need a place to stay the night, this place is it. Clean and modern rooms, cookies and milk in the evening, a half decent breakfast, a decent pool, what more could you want? It's not that close to anywhere to eat but the hotel itself is nice. The staff were fun, humorous and polite. I stayed with my kids here and they were great. The pool was being cleaned and a gentleman informed us when it was ready. This place isn't the cheapest compared to other surrounding hotels, but you pay for quality and that's what this place provides.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. We like to have fun here, and strive to make our guests feel like family. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Good beds"

5

johntW3030MF, Sequim, Washington, USA
13/08/2016

Comfy beds, milk and warm cookies, Shari's across the street, gas station close by. Only thing to make it better would have been an elevator. We can't do stairs so the clerk rearranged things and put us on the main floor. Very good of her.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback from our guests. I am happy to hear that we were able to accommodate your need for a ground floor unit, and that you liked the room. We hope to see you again soon!

"good sleeping"

5

Roberta P, portland, United States
13/08/2016

beds are great, making it easy to get in and out--do not smother you in softness--room was comfortable, handicap accessible, ffelt safe taking a shower--plenty of grab bars. all amenities included, made relaxing easy

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing you again on your next trip to Pendleton.

"End of the day stop on a Motorcycle trip"

4

martymoose2, Montana
11/08/2016

Clean and very friendly, the 2 young girls at the desk couldn't have been nicer, pool and hot tub was very clean, room and beds were very comfortable. Fresh hot cookies in the lobby along with an impressive continental breakfast. Great Place

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
I am pleased that you enjoyed your stay!

"Nice clean room and comfortable beds"

4

Natasha T, Salt Lake City, United States
07/08/2016

I'll definitely stay here again. Really loved the comfortable beds and the room was very clean. Staff was friendly and helpful. We had a very nice stay. I recommend staying here if you are traveling to or from Portland.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Best place in all of Pendleton"

5

Carl R, Salem, United States
04/08/2016

This hotel is by far the best in the area. The hotel staff goes well above and beyond for their guests and you will enjoy every second. The hotel is under new management and is ran by one of the friendliest managers I have had the privilege of meeting. If you want a five star quality but at a lower price, this is the place for you.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
You are too sweet for words! See you next month!

"Great place to stay on a roadtrip"

5

westcoast74, Vancouver
31/07/2016

This hotel was a great stay, I would recommend. Clean, nicely kept, quiet. I got in after dark from driving all day and it was a welcome site with good AC. The breakfast was also very good, many hot choices. I would stay again.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Worth the stay."

5

mark98012, Bothell, WA
27/07/2016

Clean, quite with a good breakfast. Pretty much what you would expect from Best Western hotels. When we travel we always try to stay at BW's. Supplied cleaning supplies for our bikes, went out of their way to be helpful.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Very Great Staff"

5

Tina R, Lakewood, Washington, United States
27/07/2016

This was a very clean hotel, and the staff was so gracious. Wonderful Breakfast, and the woman that works M-F is so personable. The woman on the weekends was great, as well....was just there longer during the week.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
We look forward to seeing you for next year's Bike Week!

"BW Plus Pendleton, OR"

4

jbaltruk, Mukilteo, Washington
26/07/2016

Excellent staff, wonderful breakfast and comfortable rooms. I highly recommend Best Western Plus! Convenient locations and economical. The rewards program is wonderful, too. I know I can always expect friendly staff and clean rooms regardless of my arrival time.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Not Bad, Except For"

3

Joe E, Chandler, United States
26/07/2016

Nice clean hotel with a good breakfast. TV and internet worked good, bed was comfortable, and everything was clean. However, the toilet was way too small and difficult to use when sitting was required - way too small. The shower went from hot to cold to hot to cold whenever IT wanted to, and often when I didn't. And when I went to check out, I had to find a staff person to find the front desk clerk to check me out - after a long wait. I stayed two nights and tried to move to Hermiston after the first night, but they were booked so I stayed one more night - reluctantly. Too bad, it was an otherwise very nice hotel.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
I do apologize that you had to wait in order to check out. Often times, the person working the front desk is also helping with breakfast, or assisting other guests.

"Pendelton Bike Week stay"

4

J4974WLrichardl, Kent, Washington
25/07/2016

The hotel is great, they need to improve the WiFi available to guest. No hotel shuttle is provided during the rally. The breakfast is fine, the staff is very good. Close to the freeway, decent location. Would return if a few things are upgraded.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Best Hotel in Pendleton!"

5

Heidi M, Yakima, United States
25/07/2016

Amazing staff and always available to help! Excellent breakfast, and they even offered Gluten Free Muffins and Almond Milk- need to ask. The pool was clean and had a nice area to hang out. Plenty of parking! I highly recommend!

"July Business Trip"

5

Michael M, Salem, United States
23/07/2016

I made reservations 2 weeks in advance and was informed that government/military rate was not available for the 4 nights requested. When i checked in the front desk clerk approached the manager to have the 4 nights at the same rate and was approved by the manager. The breakfast offered a wide variety of items tastefully presented and accommodating a variety of tastes. The room was kept clean and presentable.

"Nice hotel"

4

Sherman J, Meridian, ID, United States
21/07/2016

Very good facility. Have stayed here many times and never been disappointed. Rooms are clean, beds comfortable, breakfast is quite good with something for everyone. They seem attentive to continued remodeling and upgrades. This is not the newest facility available in the area but value for dollar it is very good.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Another fine stay at a Best Western"

4

dunadan, Lynnwood, WA
21/07/2016

The Best Western chain has become our go-to place to stay on our travels throughout the U.S. They are ubiquitous, we seldom have issues finding a BW hotel wherever we travel, and we know we are going to get a good night's sleep in a quality hotel for a reasonable price (even better with our AAA discount!).
Our experience at the Pendleton Inn delivered on all of these expectations. We were greeted warmly by the front desk staff, and after a quick check-in process we unloaded our luggage to check out our digs. The room was spotless, large, and we had plenty of room to put our things.
Any hotel with a pool in it is approved by my daughter, so we went down for a late-night swim. The outside pool was warm, but a slightly chilly wind quickly moved her under cover to the hot tub, where she amused herself for half an hour.
Breakfast the following morning was in the common room across the hall from the buffet. We found plenty to like and eat, including the increasingly common biscuits and gravy, a favorite of my wife. Our only complain of Best Westerns is the heavy reliance on disposable tableware and food packaging. Much of what we saw available in the breakfast area was individually-packaged servings, which was eaten on paper plates and drunk from plastic or paper cups. It would be great to see BW adopt some more environmentally-friendly food practices, such as offering compost bins into which we could deposit food, paper plates, and other items.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Off the street"

5

20/07/2016

Had made a reservation at another hotel that fell through and my wife and I came in off the street to see if there were any open rooms left. Staff was very accommodating and got us a room with a view! Very clean hotel! Really enjoyed our stay and hope to come back to this hotel again.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Nice Accommodations and Convenient Location"

5

Carl J, Eagle Mountain, United States
20/07/2016

This BW is conveniently located adjacent to the Interstate and within a few minutes driving to downtown Pendleton. Despite the area being a parking area for lots of big rigs, it seemed quiet and was well-maintained and comfortable. Breakfast was quite good and we had no complaints at all with our overnight stay.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Great Hotel"

5

19/07/2016

We were very pleased with the layout of this hotel, the staff and rooms. The rooms were clean and comfortable, front desk clerks were pleasant and helpful We will stay there again when we are in Pendleton.

"Great Hotel"

5

ESItrave, Logan, Utah
18/07/2016

I usually stay in Holiday Inn Express - I didn't make reservations and the holiday inn was full. The best western is next door they had a room. The room was comfortable quiet and it was a great stay. I would stay here again. The staff was all super friendly and good

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for giving us a try, and for taking the time to write a review. Hopefully we will see you again the next time you are in Pendleton.

"pendleton overnighter"

4

Glen K, coos bay, United States
17/07/2016

caught in Portland traffic, hoped to get to Baker but quit in pendleton. best western was available so stop we did. Nice place to stay before crossing the Blues. No rooms when Roundup is on. Get a room with Eastern exposure for sunrise.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the to write a review. We are glad that you chose to stay with us, and that you enjoyed your stay. Think of us again the next time you come through Pendleton. We would love to have stay again!

"Family trip"

5

Richard E, west jordan, United States
11/07/2016

The hotel was clean and nice. The biggest issue that was a positive is my spouse must have a guten free diet and the breakfast had guten free food and did not react like it was a big deal to provide such food.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
Even though we do not have a full service restaurant on-site, we do try to into account various dietary needs for our guests, which is why we offer gluten-free items (though limited), lactose-free items, and some sugar-free items.

"Pendleton Inn"

4

Mark P, Forest Grove, Oregon
11/07/2016

Hotel is very good overall, amenities are as you would expect with a Best Western. I felt the price was just a bit on the high side for Pendleton. Bed was very comfortable. I recommend you do not eat at Sharis across the street unless they have cleaned up their act. The breakfast at the Best Western was great, so I do recommend eating at the hotel.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. I really appreciate you taking the time to let us know of your recent stay with us. Feedback from our loyal guests is very important to us. It helps us improve our customer service for all our guests to come. Our rates are based on multiple circumstances like events going on in the area, high demand days, and staying competitive with the other local hotels. We are ranked number two on TripAdvisor, yet ranked number four in rates against our competitors. I want to thank you for choosing our hotel. We value you as a guest, and I do want you to know that your concerns are our concerns! Please let us know if there are any other ways that we can make improvements in the accommodations and services for our guests.

"Best Western Pendleton Oregon"

5

11/07/2016

It is located conveniently just off the freeway. The rooms are clean. The staff was friendly and helpful. There was a good variety offered for breakfast and the eating area was kept clean and pleasant. We have no regrets.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"me"

4

Don M, kelowna, Canada
10/07/2016

average, clean, convenient. have found problems with best western points being appointed to my account. their reward program needs to be better. when travelling on motor cycle they claim to be bike friendly but they are no different then any other accommodation.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
We are considered "rider friendly" due to the fact that guests on bikes can park under the portico out front, and we have a spot out back where guests can wash their bikes. Otherwise, yes, we aren't much different.
If you have any specific concerns regarding your BWR account, feel free to give me a call, and I will answer any questions you may have to the best of my ability. For issues with getting your points credited to your account, I would suggest calling the BWR Customer Care at 800-237-8483. They can do more for you than I can in making sure you receive any points that you are missing.

"Nice"

5

08/07/2016

Nice quiet, very clean room with very nice breakfast choices (sausage, omelets, oatmeal, toast, fresh fruit, yogurt and more) and reasonably priced. Also very friendly, helpful person at the desk. Great free cookies at sign-in also (before 8:00pm, I believe).

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
Our milk and cookies are out from 6-8 pm daily, and breakfast is our from 6-10 am daily.

"Traveler's Rest"

5

Leo E, Vancouver, British Columbia, Canada
06/07/2016

Easy check-in; clean room. The air-conditioning worked well. Breakfast was more than expected, with omelettes & sausages besides waffles & a wide variety of breakfast foods. Free pie at the nearby Shari's Cafe. Located conveniently very close to the interstate.

"Excellent Stay, Great Price!"

5

ladyshanny, Coquitlam, Canada
05/07/2016

We were running out of options on where to stay. Had been driving all day and there was a massive storm warning coming through. Looked at a couple reviews online as we drove and then drove past area hotels. Red Lion = terrifying murder hotel, Holiday Inn Express = insanely expensive, Hampton Inn = online reports of bed bugs.
Then we saw the Best Western Pendleton Inn. Which looked really nice on the outside. We agreed that it looked like we would be paying more than we wanted to but supposed it would be alright. We'd found an agreeable price on expedia and decided that we would ask to have the price honored or go outside, book on expedia and then go back in to check in. ;)
Came in the lobby and were greeted right away and explained our predicament/plan. The hotel gave us a price that was much better than expedia. Almost had us all checked in and I mentioned that we are members of HOG (Harley Owners Group) and that I doubted that there was an even better price than what she was giving us but thought I would ask. She laughed and discounted our stay even further making it one of the least expensive places we stayed on our trip.
The hotel is quite lovely, the room was large, bright and clean. Two queen sized beds, little desk, separate little kitchen area with fridge and sink. Bathroom was large, bright and clean. Bed was very comfy, great sleep that night!
Next morning we went down for the complimentary breakfast. Sausage, pre-made small omelettes, pancake/waffles station, hard boiled eggs, fruit salad and the standard baked goods. I was very disappointed though to take the first bite of the little omelette and knew immediately that it was mixed with pancake batter; this being a quasi-common tactic to make a fluffy omelette that stands up better to longer heating and makes the eggs go further, thus reducing costs. Unfortunately for people with allergies/sensitivities, it's a huge problem. I should have asked, it's my issue, but I was very unimpressed to find that they do this because it rendered everything but hard boiled eggs and fruit salad inedible for me. Again, my issue, but would have been nice to know before I put it in my mouth.
We were, overall, very pleased with this hotel, the staff are very friendly and helpful, the rooms are very nice and for us, we got a smokin' deal! :)

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is very important, not only for us, but for other traveler's to see as well. I'm glad that you liked the room and received a great deal.
I was concerned about the comment on the the omelettes being made using pancake batter, so I went back and double-checked the ingredients. There are a couple of items listed that are added for color and to prevent caking (some of which might also be used in pancake batter), but no actual pancake batter used. If you would like, I can send you a picture of the ingredient label. We also have a few gluten-free items available, so if that is your concern, we can accommodate those dietary needs.
We do hope that you will come back and see us again soon!

"trip to/from Wa."

4

jan h, Flagstaff, Arizona
05/07/2016

WE were on a road trip with two small dogs and from the website of "BRING FIDO" it was one of the best choices for people with dogs . decent area to walk your dogs. good on/off access from the freeway.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are pleased that you enjoyed your stay, and we look forward to seeing you again on your next trip through Pendleton.

"1 Jul 16"

5

bill12410, Yuma, AZ
01/07/2016

excellent with one of the most outstanding breakfast services and selections we have experienced. Very clean and quiet and in a great location to city center and other restaurants. would highly recommend to anyone.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is very important to us, as it allows us to make improvements where needed to deliver a superior experience for all our guests.
I am pleased that you enjoyed your stay, and we look forward to seeing you again.

"Great staff makes for a good stay!"

5

Bobbie N, Edmonds, Washington
28/06/2016

Everyone at this hotel appears to be doing their best to make you comfortable. Rooms are clean, breakfast was hot and tasty, the breakfast hostess very prompt to replenish foods for a good many travelers.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from guests is very important to us. It allows us to determine what we are doing right and where improvements can be made. Thank you for choosing to stay at Best Western Pendleton Inn, and we look forward to seeing you again!

"Nice Place!"

4

Pamela K, Lebanon, United States
26/06/2016

Very nice hotel and super friendly staff. Everything was great from the decor of the lobby and breakfast area to the room. The breakfast was great with a nice variety especially as we were an extended stay.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Nice Hotel rates are reasonable"

4

mommeknees, Gresham
25/06/2016

No elevator so if your traveling light or don't mind the stairs ask for first floor if you don't like stairs. Pool was outdoors and lovely. Free breakfast was pretty good! Clean and nice size rooms. We'd stay there again!

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Business Trips"

5

Terry B, Clarkston, United States
24/06/2016

My review on this property is you can not go wrong in staying at this location. I have stayed at many different Hotels but have never had this great experience every time I check in to the time I check out. You will love the whole staff and the cleanliness of this property. THUMBS UP!

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Great Place"

5

Kathy T, Vancouver, United States
23/06/2016

I was extremely happy with my stay here during my visit. I was here to attend an Oregon Eastern Star annual session, and everything was wonderful! I shared my room with 3 other ladies and we were very comfortable with the room and appreciated the continental breakfast that was available every morning. I will definitely recommend this motel to others and I will be back in the future!

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Great hotel right off the freeway"

5

xjigglesx, Sumner, Washington
21/06/2016

We have stayed here many times, and as always the staff is friendly and helpful. The rooms are spacious and spotless, Decor is newer. The hot tub is outside under a cover, so that is nice. The breakfast is very good and they have a large vareity. Easy on and off access from the freeway.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Nice place to stay for quick overnight - convenient to Interstate."

4

Claude S, Idaho Falls, Idaho
17/06/2016

Nothing spectacular - a good room at a good price. Great staff - very helpful and attentive. Pool and hot-tub area were very nice and well-designed - pool is outdoor. I recommend this location for travelers who need a good clean room at a good price, close to the interstate. All rooms are well-away from the Interstate, so there is little highway noise. You can ask for a room furthest from the road - we were about 1/2 way back, and there was no noise problem.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback. I am happy to hear that you enjoyed your stay without any noise issues, and we look forward to seeing you again on your next trip through Pendleton.

"No elevator"

3

Tom L, Sequim
16/06/2016

The desk clerk, Myra, was very pleasant and accommodating. We were looking for a restaurant and she showed us several menus that she had and discussed the restaurants different kinds of foods and what she'd heard. We chose the Sundown. We chose the 2nd floor to avoid pet dander on the 1st floor that accepts pets and they have no elevator. We, in our 70's, didn't mind the exercise but would caution people that might have difficulty with that. Other than that, pretty average, nice, good cookies after 6 and good breakfast.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback we receive from our guests, and we look for ways to make improvements.
Myra is one of new guest service agents, and I know she will be pleased to read about the kind things you had to say about her. When you stay in Pendleton again, we do have some ground floor rooms (when available) that are non-pet rooms, and a bit farther away from the pet wing so as not to have to worry about dander. We are also more than happy to assist with luggage if going upstairs.
Again, thank you for staying with us, and we hope to see you again soon!

"Nice clean room"

4

Brittany M, Woods Cross, Utah, United States
15/06/2016

On our journey through Oregon we didn't make advance reservations because we weren't sure how far we could get. So as we approached Pendleton and decided to stop here, my husband got on his phone and made online reservations as we approached the area. It was a decent price and had the best ratings. We were definitely pleased with the room and pool areas. Our only "complaint" was that we found out that we could have gotten a cheaper rate if we had just been a "walk-up" customer instead of reserving in advance. The free breakfast was average (nothing extra to make it stand out).

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is very important to us, as it helps us to see what we are doing right and where we can make improvements.
When booking online, it is important that you take a look at different room types that are available, and even different discount codes. You don't always see the best rate first. Also, it might be helpful to call a property direct, as sometimes you can get the same, or better, rate as you do online.
I am glad that you enjoyed your stay, and hope that you will be back to see us again!

"A great place to stop & rest"

5

Arthur M, Sun City West, United States
15/06/2016

An overnight stop on a long road trip. This was a good place to rest up. Pool and spa were a great asset to help rest the body and get some exercise. Caution: Do not book hotel through Expedia or any other Hotel booking company because Best Western Points are not allowed. Booking sites don't tell you that. Use BW Hotel directory on line to make your reservation.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. The feedback we receive from our guests help us to determine what we are doing right and where we can make improvements.
We appreciate you choosing Best Western Pendleton Inn for your lodging needs, and we hope to see you again soon!

"Friendly staff, quiet, easy access to I-84"

5

Cheryl L, Vancouver, Washington
11/06/2016

This is my second time staying at this Best Western since April. It's a clean, quiet place with beautiful views of the Blue Mountain foothills and the valley. It's located just off I-84, the interstate that crosses Oregon east and west, and is a short distance to downtown Pendleton. The staff is friendly. A 24-hour restaurant (Shari's) and a gas station are across the street. The free wi-fi is fast and reliable. The beds are also comfortable. Laundry facilities are available, and there is plenty of parking.
There is no elevator, though, so if your mobility is limited, book a room on the first floor.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Great hotel for a business trip!"

5

Robin L, Gilbert, Arizona
10/06/2016

Easy location just off the freeway; comfy beds, extra outlets on the desk and bedside; nice fitness center and very friendly staff. Highly recommend it. Good breakfast and nice fresh cookies in the afternoon.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Nice hotel"

4

JAMIEBAILEY4, Clackamas
08/06/2016

We stayed here for a softball tournament with entire team. Was an overall good hotel. Breakfast was good. Pool and hot tub were nice. Rooms were clean. Would recommend requesting floor 1 if you have a lot of items, like we did. No elevator and packing all of our softball gear up and down the stairs was quite a chore.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"BW Pendleton Inn, Memorial Day 2016"

5

John H, Boise, United States
06/06/2016

We really enjoyed our stay in this facility. The great staff and the rooms are very nice. The breakfast was amazing in the quality of the food and the quantity of choices. Did not allow time to use the pool or hot tub, but the looked great and we will make sure we allow more time during our next stay.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We greatly appreciate any and all feedback from our guests. It allows us to see where we are doing well, and also where improvements can be made. We look forward to seeing you again soon!

"Great Front Desk Agent!"

5

Helen M, arizona city, United States
05/06/2016

Front desk agent was extremely helpful and courteous. I had booked (erroneously) for the next night. She helped me to correct the problem, and even offered to help me change my subsequent reservations at other hotels. Some were Best Western, but not all.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We do our best to make sure our guests are satisfied. If there are ever any issues, we work to resolve them right away. We look forward to having you stay with us again!

"Trip to Pendleton"

5

cjsm1, Portland
04/06/2016

This Best Western was the best one that we had stayed in. All of the amenities was excellent. The staff was awesome including the maids and maintenance. What surprised me on the efficiency and how security minded they were, was when the locks and keys were changed for our protection. Great place to stay.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback from our guests. It allows us to determine what we are doing well, and where improvements can be made. I am pleased that you enjoyed your stay, and we hope to see you again soon!

"Very Nice Hotel In Pendleton Oregon"

5

travelingjim33852, Lake Placid, Florida
03/06/2016

From the moment we walked into the lobby we could tell this was a great place. The lobby was very classy looking and the desk staff was very friendly and attentive. Our room was beautiful and very clean and comfortable. The Breakfast room was immaculate and very well organized, the attendant friendly and attentive and the food good. Also we arrived a little early but our room was ready and waiting for us. This is the nicest Best Western That we have stayed at in quite a while.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Snow Bird travel"

5

Brian R, Penticton, BC, Canada
25/05/2016

Multiple stays over seven years. Convenient location to Interstate #84. Well maintained. Helpful staff at Reception, also management. Quality & quantity of self-serve breakfast service among best, replenished attentatively. Love the 24-hr coffee service and warm cookies early evening. Will always return to this hotel when in vicinity.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Great Service and Value"

4

Patrick V, Puyallup, United States
20/05/2016

Clean, easy to find and check-in to. Friendly, efficient staff. Would easily stop here again if on our route. Did not use pool or hot tub as weather was cool, but everything about our stay was good. Nights were quiet, breakfast was fine.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is much appreciated. It allows us to identify what we are doing well, and where improvements can be made. I am pleased that you enjoyed your stay with us, and we look forward to seeing you again!

"Pendleton Best Western"

4

Donna C, hillsboro, United States
18/05/2016

Good value for the money. Good variety for breakfast that is included in the room rate. Very helpful staff in giving directions to other Pendleton places to see. A little hard to find, but high signs helped.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is much appreciated. It allows us to determine what we are doing well, and where we can make improvements. I am pleased that you enjoyed your stay with us, and we look forward to serving you again!

"Great Place to Rest on I-84"

5

17/05/2016

Staff were courteous and very friendly, going out of their way to may us feel welcome as part of the family. At Check-in briefed us on treats available in the evening and at breakfast. Room was clean, neat and bed was very comfortable. Breakfast offering had everything you could ask for and fresh baked Cookies with Milk for evening snack were delicious.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Feedback from our guests is much appreciated. It allows us to figure out what we are doing well, and where improvements can be made. I am pleased that you enjoyed your stay, and look forward to seeing you again!

"Pendleton Inn"

5

na0m1, seattle
16/05/2016

The staff ar Best Western Pendeleton Inn were very friendly. The rooms were very comfortable and clean. The location is very convenient too since it is just off the main highway (I84). And there are rooms where pets are allowed.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We love getting feedback from our guests, as it allows us to know what we are doing well, and where we can make improvements. I am pleased that you enjoyed your stay with us, and look forward to seeing you again on your next trip to Pendleton!

"Perfect night's sleep"

5

Deborah946, Portland, OR, USA
08/05/2016

My stay was very enjoyable, starting with an excellent night's sleep. The bed was very comfortable, the room temperature controllable, the air conditioning not loud, the bathroom very clean and well-stocked. There is an excellent fitness room, and a delicious breakfast. I would choose this Best Western again!

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you so much for your review! We appreciate all feedback from our guests, as it allows us to know what we are doing well, and where we can make improvements. I am pleased that you enjoyed your stay, and look forward to seeing you again!

"Stop on a Roadtrip"

4

05/05/2016

Were on our way home from Salt Lake City and Denver and Pendleton is our favorite stopping point on the way. We had not stayed at the Best Western there before, and found if very pleasant. Nice room, comfy bed and a great breakfast. We'd stay there again.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Presbyterian Church Evangelestic Meeting"

5

Mary Jane M, Lapwai, United States
02/05/2016

Took a van load of church members to Tutuilla Church Evangelestic Meeting. Native American churches enjoy what we call evangelistic meetings where we host neighboring churches to enjoy services with us.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Penleton Inn"

5

Clifford B, Caldwell, United States
02/05/2016

Excellent experience and great staff at Best Western Pendleton Inn. The staff was great and the room was very accommodating. Access to the freeway was easy and we really enjoyed our stay. I recommend this hotel to anyone wanting to stay in Pendleton Oregon.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Great Experience"

4

01/05/2016

After traveling for several hundred miles and a couple of nights on the road, staying at the Best Western in Pendleton was just right place to stay. We were very tired of eating fast food, so we asked the girl who checked us in where we could eat that she could recommend. We ate at the Sundown Bar and Grill, and we would happily go there again if we're in the area. We were very happy with our stay at this Best Western. Our room was very neat and clean, and all of the staff were great. We didn't stay to eat because we wanted to get an early start, but it sure looked and smelled delicious!

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Nice hotel, noisy fan"

4

18/04/2016

My neighbor got up at 2:45 am and turned on the bathroom fan. It was so loud that I woke with a start. They left it on all night. Other than that hotel staff were friendly and helpful. The room was clean although sheets had a perfumed scent.

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
I really appreciate you taking the time share your disappointment with your recent experience. I want to personally apologize for the noise that disturbed your stay. We want our guests to have the best stay possible where everything exceeds their expectations. I am sorry if that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

"Great Place to stay"

5

Jimmie R, Kennewick, United States
15/04/2016

This was a great place to stay, quit comfertable good food including the milk and cookies, Staff was great. Rooms were great walking distance to resterant and a loung. everything work well in the room. Great job great place. Clean room every night

KaSandra W, General Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Great Hotel"

5

Terry O, West Yellowstone, United States
14/04/2016

Great place to stay if visiting Pendleton. Great location and close to shopping and dining. Easy off and on Interstate, nice rooms and secure parking. One of the best places to stay if in Pendleton. The staff are great and very helpful.

"Always great stay"

5

Wendy S, Yakima, United States
11/04/2016

this hotel always is spotless-breakfast is good although the area to get you food is a bit small there is good amount of choices-even had no sugar added cocoa which is a thoughtful amenity! I highly recommend this hotel-been stying here for years when I pass through Pendleton

"Overnight Stay"

4

05/04/2016

Travelling back from our Winter Home, we usually always stay in Pendleton, great little city lots of good restaurants and good access to highway. Hotel is clean and modern and serves a good breakfast. Also, offer free cookies in the evening. Internet was fine and TV channels offered were excellent.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"False Advertising!?"

1

Susan H, Tacoma, Washington
03/04/2016

We were on a road trip through the state and decided to spend the night at this Best Western. As we were looking for a place, the rate for this hotel was $98 on THEIR Web Site. We arrived thinking we could book the same rate at the desk BUT the rate we were quoted was $138. We when showed the lady at the desk the rate on THE HOTEL'S WEB SITE. She told us they must have a special rate. At that point she began cleaning up the desk area and we basically became invisible to her as she busied herself. We went out to our car and verified the rate on line. I am a Best Western Gold Member and this is how much I am valued??? Not that that should have even mattered. Needless to say, we left and took our business else where. I don't understand how a hotel can refuse to give a rate they advertise?! I travel A LOT and now I will be rethinking my hotel choices as Best Western has always been one of my choices when available.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. I sincerely apologize if you felt that rates posted on our website were inconsistent with the rates quoted directly at the property. We do have some rates that are available online only. The rate in question is one that I know is available to AAA and/or AARP members for a Standard king room. It is also a rate that is available online only rate for a Standard king room. We only allow up to 2 people in a king room. If you were quoted a higher rate, I can only assume that there were more than 2 people in your party, and the rate quoted would have been for a room with 2 Queen beds, or possibly even one of our 2 bedroom units. As a Best Western Rewards member, we do offer a little better discount that AAA/AARP or some of the online only rates.
We pride ourselves on having one of the cleanest hotels in Pendleton, with competitive rates, and the friendliest staff.
Again, I apologize if this was not your experience. We hope that you will consider us again the next time you are in Pendleton and let us prove to you how great we really are.

"Great staff"

5

Wendy A C, Kelowna, Canada
30/03/2016

I love the consistency of Best Westerns and the quality of their beds, and this hotel was no exception. The staff is always helpful and professional. We have stayed at other hotels in the Pendleton area and we would not stay at any of them again. The breakfast was excellent and cookies and milk in the evening are always appreciated. We look forward to many return visits to this Best Western.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Amazing Stay"

5

Shaun H, Las Vegas, United States
28/03/2016

Best Western is extremely family friendly. we stayed in a two rom deluxe suite. the room came with breakfast. real breakfast. waffles, eggs, pancakes and omelets to order. Rooms were clean, contemporary with excellent art work. staff was friendly and proficient. when my family and I travel we'll only stay at Best Western.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us, and we look forward to having you again.

"Great place right off the freeway, quiet rooms"

5

27/03/2016

A wonderful place to stay. The rooms are large and well maintained.Beds are comfortable and the rooms quiet. Breakfast is very good. The front desk staff are friendly and helpful. One of my favorite places on the road.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. It was our pleasure to serve you, and we look forward to seeing you again.

"hotel room"

5

Ernie A, nanaimo, Canada
27/03/2016

our second stay at this hotel. great location. away from noisy traffic or railways . excellent parking area. probably the best breakfast of any hotel included staff were very helpful and accommodating of our needs. would definitely stay here again.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We love to hear back from our guests, as it gives us an opportunity to discover what we are doing right and where improvements can be made.

"Excellent hotel, well managed, great location"

5

RAB2015, Salt Spring Island, Canada
24/03/2016

We stayed for one nite, passing thru on the Interstate. This hotel is right off the freeway, perfect location when you're sick of driving. Room was very clean, very quiet, bed was comfy, shower very good. Breakfast good, with eggs, sausage, good fruit salad. Reasonable rates. WiFi very good.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Nice clean hotel."

4

23/03/2016

We stay at this hotel on our way to and from Arizona for winter holiday. The place is very well kept. The service is always top notch and the rooms are clean and well appointed. My only concern is that it says it is 'pet friendly' and then they charge you $20 per pet - not pet friendly in my opinion. Other BWs along our route charge $10. or do not charge all. Will by-pass this hotel next year because of that.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Very good hotel and good value"

5

19/03/2016

Everything was very nice for our stay, and the fresh cookies in the evening was a lovely touch. Very friendly staff and very clean rooms. A little restaurant across the road let us take out some dinner as we were exhausted from driving a long distance.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Solid Value Good Night's Rest"

4

Kate S, Seattle, Washington
16/03/2016

Nothing exotic or fancy at this place just off the Interstate. Average to slightly big room, clean, decent furnishings. Pleasant, efficient staff, seamless check-in. Not close to downtown, but Pendleton is not exactly huge. Nothing is too far away!
I found the bed to be a bit too firm for my personal comfort, but my spouse had no problems with it at all.
The place is pet friendly, though of course, there is an extra charge. It's also reasonably quiet, since it was quite full the night we stayed here. The complementary breakfast is more generous than most.
A decent value. We would stay here again.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"IdahoMDA"

5

manderson6008, Meridian, Idaho
16/03/2016

I am never disappointed when we stay here. Always clean, comfortable and friendly staff. Breakfast is adequate and easy to grab as you are heading out.
I happened to not be feeling well this trip and they sent me on the way with a biz of tissues when I mentioned I had used them all. A little thing for sure, but all the little things add up quickly.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Weekend Get Away"

5

Omar E, Nyssa, United States
15/03/2016

Nice Clean and Quiet ... the amenities are great also. Not far from gas station or a restaurant. Beds are very comfortable.pricing was not bad at all either. Clean and no bad odors, now that is a plus for us... Front desk help was very nice and respectful. Breakfast was excellent. We had a great time, and we will return again!

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"BEST Best Western I have Stayed at"

5

Chris W, Portland, United States
11/03/2016

I always get great service at Best Westerns; however this hotel went above and beyond. The staff helped to change reservations. The breakfast was superb! the staff was knowledge about restaurants, the cheapest gas and how to get to the conference I was attending. They saved me a cookie; even though, I missed the cookie serving time.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Business Trip"

5

Terry B, Clarkston, United States
06/03/2016

We always choice this location for our stay in Pendleton. The entire staff is always very friendly and helpful. The rooms are very clean and nice. I have traveled a lot over the last 40 plus years and this property is First Class.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Very warm and pleasant experience"

5

Christine W, Joseph, Oregon, United States
04/03/2016

It is always a pleasure to stay at this Best Western. They have gone out of their way to make a great fitness area which I was just to tired to use this time, nice pool etc. They take pride in their presentation.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"The place to stay"

5

William L, Eagle, United States
04/02/2016

Staff is great - rooms are clean - great selection of channels on the TV - great Treadmill in fitness center! Close to the interstate for business travelers, close to downtown for dinner and Starbucks in the morning.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback.

"Great room, great service, great value"

5

Robert H, Boise, ID, United States
24/01/2016

Room was very clean, room was quite, beds were comfortable, breakfast was hot, fresh and plentiful. Staff was excellent during our stay. Reservation changes were handled very professionally and courteously. Truly a great place for rest for the weary traveler.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Best Western Hospitality"

5

18/01/2016

I typically stay here while I am in town on business or traveling through for business.
This location always has good clean rooms and they are just off the freeway so you are close to highway and yet don't usually hear any traffic noise. Pendleton also offers a number of restaurants for great dinning. And if you are just too tired to get back in your car and drive a few blocks into town there is even a Shari's Café just across the street so great hospitality and great location along with a great view of the mountains in every direction. The hotel sits high on a hill so you can see in at least tree directions very well. The breakfast offered by the hotel is very well done too.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.

"Helpful and Friendly"

5

Gerri W, Springfield, Oregon
18/01/2016

The hotel was clean and comfortable and the breakfast was good. The staff was helpful and friendly.The rooms are a great value and very clean and enjoyable. The location worked well for my business trip in Pendleton.

"Convenient and Pet Friendly"

4

David A, Albany, United States
14/01/2016

This hotel is situated just off of the freeway, but far enough off to not get any noise. There is grass all around the hotel which makes it very easy to travel with a pet. The hotel staff is friendly and helpful with restaurant suggestions and directions.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Your basic Best Western"

3

Kashic, Kelowna
10/01/2016

This was pretty much what you expect from a Best Western: a fairly good bed, an OK breakfast, well set-up room, and clean, with a WI-FI that works well.
The only negative for us was that our room was near the front, which meant that we were wakened in the middle of the night by truckers leaving who don't seem to realize that modern diesels don't need to be idled for half an hour before departure.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Great place to stay"

5

Todd L, Yakima, United States
08/01/2016

I travel a lot for business and always like to stay at this Best Western, it has been remodeled and rooms are very nice, the staff is friendly and the location is perfect. There are a few other hotels nearby but this one suits me best!

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Good value"

4

Merry H, Oregon City, OR, United States
05/01/2016

The hotel is conveniently located right off the interstate. The prices are average. The rooms are clean and a decent size. A variety of breakfast foods comes with your stay including protein items.The milk and warm cookies in the evening is a nice touch.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"BW Pendleton Inn, Pendleton, Oregon"

4

Gloria B, Chelan, Washington
26/12/2015

Very nice facility. Close to the Interstate. Easy check in and extremely helpful staff upon check out. Great breakfast, lots of variety, very nice dining room. Good parking area with easy access to rooms on the first floor. Does not have an elevator.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Best Breakfast Spread"

5

Jamie R, United States
23/12/2015

This place blew me away with their breakfast options! Not only did they have more food available than I've ever seen anywhere else, but they also had gluten free and dairy free options.... which I've never seen anywhere else. I was prepared to eat granola bars I'd brought, but viola! I could eat there! Would highly recommend.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Best Western - Pendleton"

5

Jett T, Pendleton, United States
20/12/2015

We have stayed here before a number of years ago. We were impressed with the upgrades that have been made. Everything is clean and up-to-date. The breakfast was better than most motels that offer free breakfasts. Usually motel breakfasts are minimal, but the offerings they had were better than most. Overall good value for the night we stayed. The owner/manager (I'm assuming he was the owner/manager based on his comments) was very friendly and very focused on providing excellent service. He commented that they have made lots of upgrades and investments and it shows.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Great Stay"

5

Mike A, West Richland, United States
18/12/2015

My wife and I always enjoy staying at a Best Western and never have been disappointed, this on was no exception, great place to stay. We believe the extra price difference in hotels is well made up for in the breakfast that is offered in the mornings. There is something for every ones taste and diet.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"A good break on a Boise to Olympia drive"

5

Michael C, Denver, Colorado
07/12/2015

Going the extra mile makes this hotel above average. We have stayed here at least seven other times. Again, we found the following to be true:
The hotel is welcoming. The cookies and goodies are very nice. We were even given a gift bag on check in.
The hotel team shares road conditions (for the Eastbound and Westbound drives) with the guests.
The rooms are clean and well-maintained.
The free breakfast has a very good selection of meats, eggs, starches, fruit, etc. they also have a Belgian waffle maker.
Access from the freeway is very simple.
The hotel has a hot tub. The swimming pool is outdoor and closed for the season.
As travel needs dictate, this hotel is at the top of our preferred list.

"Driving Through- A Nice Surprise!"

5

mvmalli, Houston, Texas
04/12/2015

Our family of four stayed one night. We were not expecting much and were pleasantly surprised. The room was well organized and spotless. The beds were comfortable. We especially enjoyed the cookies at night and the waffle maker at breakfast!

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"EXCELLENT PROPERTY EXCEPT OF THE UNFRIENDLY WOMAN!"

2

elliott99362, Walla Walla, Washington
03/12/2015

I am planning my trips from Boise to Portland again for the next year. As long as they keep an unfriendly old woman who wreaks of cigarette smoke I will never return.
I have had my attorney mail a detailed letter to Best Western corporate offices
It is about time to put a Marriott property in Pendleton like Walla Walla.
.

"Overnight"

5

30/11/2015

I was only here for one night. The bed was very comfortable. Everything was in good working order. The breakfast was of a good variety and enjoyable. I would definitely recommend to a friend. It is likely that I will stay here again in the Spring.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Excellent experience"

5

Jonathan W, Ely, NV, United States
29/11/2015

The Best Western in Pendleton, OR, is a regular stopover on our trips from Nevada to Washington. The rooms are always clean, attractive and pleasant, and the staff is invariably accommodating. The price per night is entirely competitive. Breakfasts are ample in variety, attractively presented, and delicious. We highly recommend this Inn.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Gambling Stay"

5

Jamie M, Parma, Idaho, United States
15/11/2015

We tried to stay at the Wildhorse Casino & Resort, but they were all booked up. We've stayed at the Red Lion Inn in Pendleton on Nye Street, but decided to try Best Western as I have stayed at many Best Westerns for business in Salem. My husband really liked the bed. Very comfortable. So comfortable, he fell asleep watching boxing. That's unusual!

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Wonderful Hotel"

5

12/11/2015

Our 5th stay at this hotel on our trip to.from Arizona. We chose BW because they accept our 2 dogs. A little peeved that they doubled the pet fee to $20.per dog this time. All the other BWs on the trip have no pet fee. We are very careful with our dogs and go out of our way to make sure that they cause no problems.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
As you may already be aware, each Best Western property is independently owned and operated, therefore it is up to each property owner to set their own pet policies/fees. We want to make sure that ALL of our guests have a great experience when staying with us, therefore we do charge extra for pets to make up for the extra supplies and time needed to properly clean rooms for our next guests.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"A place to sleep"

2

Steve B, Boise, Idaho
11/11/2015

The rooms were overpriced but I understand they have you in a remote location. Continental bkfast was not edible. Customer service wasn't bad. We were in a bind or would have stayed elsewhere. Nothing impressed me about this hotel.

"Best Place in Pendleton"

5

Terry O, West Yellowstone, United States
11/11/2015

This Best Western is a great place to stay while visiting Pendleton. It's really close to everything and is great for getting off and on the interstate. Very secure, quite rooms with plenty of parking. The staff is very nice and very helpful. Hotel is one of the best in Pendleton.

"Very comfortable and new"

5

Scott W, Spokane, WA
10/11/2015

Very comfortable, newer furnishings motel and affordable, reasonable price. Location very convenient for where we needed to be with services available nearby. Staff was friendly and helpful. One of the nicer Best Westerns we have stayed at in the area.

"WONDERFUL!"

5

Marianne B, Hermiston, United States
09/11/2015

This is a first-class hotel! Everything was clean and the beds were very comfortable! The breakfast is fantastic! The staff went out of their way to make sure we felt welcome and comfortable! A must-stay!

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Always friendly, helpful staff. Rooms are always nice."

5

Tamara C, Twin Falls, United States
09/11/2015

Although I have had a couple of extra firm beds over the years, the rooms are always clean, comfortable and meet all our needs. The staff have always been helpful and never condescending or put out by our special needs.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-276-2135.
KaSandra Williams
Front Desk Supervisor
BEST WESTERN Pendleton Inn

"Our Stay"

5

James F, Edmonds, WA, United States
03/11/2015

My husband and I were on our first road trip and were heading to Nampa, Idaho to check out the Cracker Barrel restaurant. We wanted to check out the Pendleton store and decided to stay the night. Glad that we did as the property was very nice and clean and the staff were very friendly. We will be back to check out the town. Some very interesting looking shops.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Passing through on Business"

5

Kory P, Eugene, OR, United States
02/11/2015

The Best affordable room I have stayed in a long time. Will starting looking for Best Western from now on. For me the beds were perfect. Clean and quiet. Stayed at other hotels and they were nice but the beds were just too soft. Staff was very helpful and had a smile. It was a very pleasant stay.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Getting noisy"

3

mo32a, Victoria
30/10/2015

We booked this hotel every year when we are travelling to Arizona. This year we found the hotel quite noisy, reefer trucks idling outside, people coming and going and talking in the hallways etc. The room itself was fine although we would like the option to run the fan at low speed to mask some noise but that option was not available, you either had to heat or cool the room, and it would cycle on and off.
Breakfast was good, the omelets they provided however were not, I'm not sure what they were but they didn't taste like eggs.
We had our dog with us but they were not aware of it until we got there and the charge for pets is now $20 where IIRC it used to be $10.
Beds were comfortable, room was clean and tidy.
We will look at other options before booking here again.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
I apologize if your stay seemed a bit noisy. We are a hotel and in the business of having people "coming and going", so unless they are creating an extreme level of noise, there really isn't much we can do about that. As far as the reefer trucks are concerned, most drivers are considerate enough to park farther down the street so as to not disturb our guests, though there are those that will park right out front from time to time. Again, because they are on a public street, there isn't much we can do other than ask them to park elsewhere. Some will move.
If this is ever a problem again, please be sure to let us know. We will be more than happy to locate the driver in question and ask then to move, or if that is not a viable option, we would be more than happy to move you to a different room that is quieter.

"stay"

4

Larry A, Boise, United States
29/10/2015

great staff; caring and considerate. I enjoyed the professionalism and friendliness of the staff. There was plenty of room and consideration for my service animal. Very much appreciated. The breakfast was appealingly presented; the room, no frills, but very clean and well maintained.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great family suite"

4

M N, Boise, Idaho
26/10/2015

We stayed in a two room suite, one room had a big king sized bed, and the other room had two queens. Great to have the whole family sleep in an actual bed. Very clean, and as always Best Western breakfast had a lot of hot & cold options. Overall a good stay.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Place in Pendleton, OR"

5

Jeralie H, Orem, United States
26/10/2015

We travel from British Columbia to Utah several times a year. We always stay at the Best Western in Pendleton. OR. They have never let us down. Just off the freeway. Always provide a consistent, high-quality experience. You cannot go wrong with Best Western in Pendleton.

"Incredible Breakfast"

5

Lora J, Olympia, WA, United States
24/10/2015

Everything was clean and neat at this location. We have stayed at many, many Best Western hotels and this had the best breakfast by far. They not only had the full selection, they had Denver omelets besides!! Very nice staff and helpful. Being elderly they accommodated us by putting us on the ground floor.

"A good way to finish our vacation"

4

24/10/2015

This was the last night of a 3 week vacation and we mostly stayed at Best Westerns and this was a good example the good quality motel chain that it is. The room was very clean and comfortable, The Staff friendly and helpful, with easy access to and from the freeway.

"Good clean place to rest your head"

3

Thomas R, Friday Harbor, Washington
21/10/2015

On a road trip, got to pendleton and headed to the Best Western. Quick and efficient and friendly check-in, a nice king bed in a quiet wing to the east away from road noise on the second floor. Standard amenities, including free wifi. Clean and neat. Breakfast spread reasonably good for a free continental breakfast. Coffee black and hot. No real negatives and a great price

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback. We have a great location, one of the best free breakfasts in town, and of course, the friendliest people! We hope to see you again on your next trip to Pendleton.

"Solid Best Western"

4

19/10/2015

Very nice Best Western (I've stayed in some Best Western Plus hotels that weren't as nice). Quiet location and rooms and a good breakfast. Many rooms overlook the rolling hills and the Blue Mountains in the distance.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback from our guests. We are pretty lucky in regards to the views from our rooms. I'm glad that you enjoyed your stay.

"best western plus-Pendleton Oregon"

4

bradlewis54, meridian
19/10/2015

great place to stay on the way to or from the coast. Clean large comfortable rooms, friendly staff, and good breakfast are the well met standard for this hotel, and Best Western Plus properties. Other hotels in the immediate area are either more money for the same quality, or just cheaper.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback, and look forward to seeing you againon your next trip to Pendleton.

"Decent hotel, great staff"

3

Bob G, Kamloops, Canada
17/10/2015

Best coffee ever at a hotel. For a standard Best Western the room charge was too high. Hotel staff was good. Breakfast was standard fare. The room was comfortable and I experienced no problems during my stay. Might not stay again because of the price.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate all feedback. I apologize that you felt our rates were a bit high, but I can assure you that we are quite comparable to the rates of other hotels in the area that offer the same kind of amenities. Again, thank you for the feedback, as we will still take it into consideration.

"Stay in Pendleton Inn"

5

Dale P, Cedaredge, United States
16/10/2015

This is an excellent Inn with friendly staff and very clean rooms. The breakfast was very good. The only thing I could fault is the off-season price which could have been a little less in my opinion. The location is easy to find from the freeway and parking was adequate. I suppose that another suggestion might be to keep the dining area open in the evening for people like ourselves who are very tired of driving and do not want to venture forth to find food. Overall we were very pleased with this Best Western Inn and would not hesitate to recommend it to anyone travelling in the area.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback that we receive from our guests. All comments and suggestions are taken into consideration. The only dining options we have nearby are a couple of restaurants. We do not have a dining area on site, although we do serve a wonderful continental breakfast each morning. In the evenings, we also have fresh baked cookies and milk available, usually from 6 - 8 pm.

"Best Western Pendleton Inn"

5

Louise S, Tidewater Ore, United States
16/10/2015

We have stayed in several other motels in the Pendleton area and the Best Western is in our opinion the best value. The breakfast bar there is the best we have encountered just about anywhere. The breakfast staff is also very helpful and efficient.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback, as it is the feedback that we receive that helps us to make improvements where needed. We are pleased that you enjoyed the breakfast, as it is quite possibly the hardest area in which to please everyone, so knowing that there are those that enjoy it is great to hear.

"Good hotel, NO elevator!"

4

pantsonfire99, Chattanooga, TN
13/10/2015

I actually really liked this hotel; the front desk staff were nice and helpful, the lobby was decorated well, the hallways were wide and clean and the rooms were large and fairly well laid out. I especially liked having an extra sink outside of the bathroom, that always helps for getting ready in the morning. Breakfast was way above average and in a nice location--there weren't quite enough seats for everyone who wanted them, but sharing a table wasn't a problem. The only thing that we didn't like is that were coming off a cruise with way too much luggage and were bringing it all inside to reorganize for the trip home. The problem with that plan is that we were on the second floor and there were no elevators! We managed though, but the initial prospect was a little hard to swallow.

"Nice place to spend a night"

4

12/10/2015

My experience with this Best Western has been very positive. The rooms are well appointed and the value is affordable. This is my second time to stay in this facility. The front desk employee was able to change our room location to allow visible access to our vehicle. Warm cookies were provided at night and an attractively arranged breakfast was available in the morning for four hours.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the kind words, and glad that we were able to accommodate your lodging needs.

"Best Western has gotten better!"

5

Alicia E, Gretna, Nebraska
09/10/2015

As a Marriott rewards member, I try to stay at Marriott properties to earn points, alas, there were no Marriott properties in Pendleton. After checking with my trusty trip advisor app, I saw the reviews for this hotel and decided to risk it. I had stayed at a BW years ago and was sorely disappointed! I am glad we took the risk! The staff were friendly, rooms were clean and well appointed and the price was great.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate that you decided to give us a try, and hopefully we made a good enough impression that you will stay with us again the next time you are in Pendleton.

"Very comfortable stay"

4

travelguy51_9, portland,oregon
06/10/2015

I stayed here with my wife for one night on the way home from a trip and we enjoyed our stay. It's conveniently located to the freeway, a Shari's is across the street and there is a great view of the hills from the back. We had a room on the second floor that overlooked the back parking lot and had a king bed. We thought it was very comfortable and appreciated the microwave and fridge in the room as well. The breakfast in the morning wasn't anything to get excited about (the usual continental) but it's not a make or break as far as determining a future stay. The only disappointments were the pool was closed for the season ( a nice warm day when we arrived; a dip would have been nice) and the lack of recycling anywhere on the property. If possible, we would definitely stay here again.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the kind words, and hope to see you again on your next trip through Pendleton.

"Best Western Really is the Best!"

4

BlueKauai21, Kauai, Hawaii
05/10/2015

We enjoyed our two stays at the Best Western Pendleton Inn so much that it convinced us to stay at other Best Westerns. (This review is based on our stay at this Best Western on two different occasions during a two-week period.) Both times, our room was very clean and spacious. The king-sized bed was firm and comfortable, and the water pressure in the shower was great. The furniture was up to date, and we liked the granite countertops in the bathroom. The dining area was very nice, with a low-volume TV for news, and a scenic window for viewing the mountains. A couple of areas for improvement: Better lighting for reading would be nice. We had a broken toilet hinge, which we reported, but no action was taken by the time we returned on the second day of our first stay. We also received no extra soap for our second day's stay. Overall, however, we were quite impressed with the BW Pendleton Inn. We would definitely stay there again.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback that we receive so that we continue doing what we are doing right, and make improvements where needed. I do apologize that we dropped the ball on getting the hinge fixed on the toilet seat. We will be assessing our communication between our housekeeping, front desk, and maintenance staff to make sure this does not happen again. If you are staying more than 1 night, our housekeeping staff generally does not leave extra soap if there is already an open bar.
Again, thank you for taking the time to let us know of your stay.

"Switched to BW Pendleton"

5

jim6604, Puyallup, Washington
05/10/2015

We have a motorcycle group that was doing a scenic ride from Baker to Hells Canyon then home. Pendleton was a convenient stop on Saturday night before leaving the next morning for home. It was competitive in price that is why we switched from the Red Lion just down the street.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback from our guests that allow us to make changes or improvements as needed. It also lets us know what we are doing right. We hope to see yall again in the near future!

"Just passing through"

5

Ricky P, Boise, United States
04/10/2015

Very nice hotel. I was only there for 8 hours (checked in late and left early) but the room was clean, nice big screen tv and a really comfortable king size bed. I left before they opened the breakfast room at 6:00am but it sure looked good.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
I really appreciate you taking the time to share those kind words. I will definitely share your comments with my staff. Feedback from our loyal guests is very important to us. It helps us improve our customer service for all our guests to come.
We hope to see you again on a future trip to Pendleton.

"Toast of the Town"

5

Arthur M, Port Orchard, United States
03/10/2015

This hotel is top notch in all they provide for travelers. Clean rooms, excellent service and breakfast. Would not stay any where else. They also have good parking and lighting and I have never had a security issue while staying there.

KaSandra W, Front Office Manager at BEST WESTERN Pendleton Inn, responded to this review
Thank you for taking the time to write a review. I really appreciate you taking the time to share those kind words. We look forward to seeing you again on your next trip to Pendleton.