Our Windows reseller portal system has been updated, the updated release is now ready for download within the Client Area. If you use this self-maintained portal installation, you will need to update all installations to this version. Below are the changes in this release…

Cerberus FTP server has been installed and setup on WEB03-DE. Users on this server will need to recreate their FTP accounts in order to login now. Standard FTP ports still apply, we will update this post with the new service ports once our firewall has been updated.

If you have any questions or concerns, please do not hesitate to contact us!

We will be performing scheduled maintenance on all TeamSpeak services this evening starting at 1AM UTC to upgrade our TeamSpeak installations to a new build provided to us by the TeamSpeak developers. We expect this to take more than approx. 5 minutes per server.

We are currently performing emergency maintenance on the TS01-TX TeamSpeak server. We are upgrading some of the hardware within our network for this TeamSpeak server to improve our customer experience.

It is with great sadness that we start to say goodbye to a long time service and friend, Gene6 FTP Server. We’ve used Gene6 as our FTP server of choice for just over a decade and it has been a rock solid FTP server! It is one of the most stable products we’ve ever used since we entered into the hosting business nearly 12 years ago. While Gene6 remained a well maintained product with updates and great product support, it is sad to say that Gene6 is a dead product. We’ve contacted their support many times over the past few years just to see if anyone would respond, unfortunately, no luck. Forums are not maintained or monitored or answered by any Gene6 staff members.

It is time now to move forward and say goodbye to the trusty FTP server as we need to expand our service offerings! Everyone say hello to Cerberus FTP Server! Our brand new coming FTP solution will make managing your website and content even easier! So what does Cerberus offer that Gene6 did not?

The most requested feature we’ve had running for many years – HTTP (web) based management, customers will be able to manage their content using a browser with no FTP client needed!

Another highly requested feature – SFTP, customers will be able to using standard FTP alongside SFTP based file transfers

New authentication methods, including standard password and SSH (public / private) keys as well as a combination of the two

Advanced file sharing

Improved transfer performance

And more!

Unfortunately, there is no migration to Cerberus to Gene6 and this service will only be rolled as we start migrating web servers to our all new Cloud-based services which will be happening over the next few months. Existing FTP accounts in Gene6 will be removed and the users account will be upgraded to support Cerberus as we migrate customers. Customers will need to then recreate their FTP accounts.

WEB03-DE will be updated later this evening to support Cerberus, we are also prepping a new WEB02-DE, as clients are migrated to it and the older FTP accounts will be removed.

If you have any questions or comments or concerns, please let us know!

As of v2.0.0 of the Coinbase module, the Callback Secret is no longer required and has been removed.

The “Callback Secret” parameter is used to prevent bogus or fake callbacks to your payment gateway callback handler. The parameter should not be given to anyone as this is a “secret”. The value of this parameter can be anything you want, any alpha-numeric characters you’d like of any length (though we recommend 12 – 24 characters or so).

We’ve even generated one for you (unique to your browser request). You can copy / paste this into the Callback Secret parameter field.

Our carrier for our US network in Denver (Level 3) appears to be suffering some routing issues as we are seeing many failed hops within the Level 3 Denver nodes. We’ve already contacted Level 3 to see exactly what the issue is and when it will be resolved, we are still waiting for a response from them.

At this time we have no ETA as to when services will be restored 100% as we are not sure what the issue is.

This evening we will be migrating our Windows control panel system to a new server, we expect this to take about an hour, during this time the control panel will be unavailable. This includes ASPnix customers and resellers. Resellers with their own Portal installation will also be offline during this time. Scheduled tasks will also not be executing during this time. We will be starting this process at 11PM MST / 6AM UTC.

Update: The transfer is taking slightly longer than expected. Our apologies. We are working as quickly as possible to get this resolved.