Companies today go above and beyond to ensure a highly differentiated customer experience to maintain and elevate their brand. Customers interact with brands at different points and through various channels throughout their relationship. A well-handled interaction through video chat can increase brand loyalty and bring to light unexpected opportunities to build rapport while reducing customer Read More The post Video Chat Humanizes Digital Customer Engagement appeared first on Vidyo Blog. Vidyo Blog

WEBINAR: Disaster Recovery Planning for FreePBX & PBXact from Sangoma on Vimeo. Let’s face it. We are all afraid of catastrophic failure of our communications system. What if I told you, to fear or not to fear, you are in control? Take the appropriate precautions, you can turn a full business shut down to just a minimal impact to your daily operation. Check out this Sangoma Webinar to learn the best practices for protecting your business against a catastrophic disaster that will minimize impact to your business during a failure event. You will also learn the Sangoma products available for Disaster Recovery, focusing on the FreePBX/ PBXact phone systems. Don’t want to start protecting your business communications system! Learn more about FreePBX and PBXact UC phone systems. The post [Webinar] FreePBX and PBXact Disaster Recovery Planning appeared first on VoIP Insider. VoIP Insider

Colt’s Julie Hutchinson will be moderating a panel again. He is focusing on ‘Market Data Technology 2.0 – the customers’ perspective’ as part of the FISD Technology Forum in New York. The event will take place on April 27th at the Morgan Stanley offices. The panel will be taking place from 4:00 – 4:45pm. It will explore firms’ perspectives on the evolution of market data technology and include representatives from RBC Capital Markets, PVE Consulting, JP Morgan and Citi. It will also explore how the Cloud, Big Data, AI and a newer breed of providers are shaking the foundations of the longstanding IT infrastructure that underpins deployed market data systems. Evolution or revolution – what does Market Data Technology version 2.0 look like. And how are the problems of 2017 different from those in 1997 or even those from 1987? What do customers want going forwards and what are they being offered? A licensed market data vendor since integrating MarketPrizm, Colt offers market data feeds for major European, Asian and North American markets. Carrying more than 50 feeds from exchanges and liquidity venues for equities, derivatives, commodities and FX, Colt delivers market data at consistently low latencies even during periods of volatility. To find out more, please contact colt@capitalmarkets.net The post…

Plantronics is a hardware company based in Santa Cruz, California, and specializes in light-weight headsets. After the huge success of its Bluetooth headsets, it has entered the market of office headsets with its Savi Office System (both wired and wireless). Here is a brief introduction to and review of the Plantronics office headsets and their effectiveness. Plantronics Office Headset: Technical Advantage The Plantronics Savi Office system consists of a base unit and a couple of headsets. The whole system is packed in a black and silver casing, which gives it a distinct professional appearance. The base unit is around 3.9 inches wide, 3.5 inches deep, 3.7 inches tall. The headsets include noise-canceling and DECT 6.0 technology to give calls a crisp and clear reception. The ear gel helps the ear piece feel much more comfortable, although some users may find this type of headset difficult to get used to if it is their first time using ear gel headsets. Savi Office has a massive roaming range of up to 350 feet, add to this the ability of automatic power adjustment based on the distance from the base station and you have sufficient talk time between charges. Its average battery life is 9 hours for the convertible headset and 6 hours…

With the advancements in technology, nearly everything can be planned in advance including hotels, doctors appointments, restaurants, with a simple click of a button. WiAiPi (pronounced VIP) tried to take advantage of this and go one step further so people could book their place in a nightclub ready for their arrival, why not? The whole project started with a team of just four; a designer, a programmer, and two others that knew the Luxembourg night scene like the back of their hand having experienced it over time as DJ’s and as party-goers. When we were approached, they were actually surprisingly quite far forward in the process and were eager to push forward and get going. They had already considered what packages will be offered by the clubs and how customers will pay securely online as well as having printed business cards and drawn up contracts for nightclubs should they be interested in the idea. We were pleasantly surprised by the focus and the drive of the team and they looked ready to go with a bit of investment which led to our first mistake; not questioning the idea far enough. Corpoinvest already had a company to the name that was sitting idly so we decided to use that as it…

Things have been pretty busy over at Grandstream HQ as they have recently released a few new products! Grandstream has expanded their large VoIP catalog once again with the release of the GDS3710 IP Video Door System. This is an easy to manage surveillance solution that integrates with your IP communications and features a powerful 1080p video resolution! Grandstream also released the GWN 7000 Enterprise Multi-WAN VPN Router is a features-rich powerful tool for any business and can be shared across one or many different physical locations! Another new product released by Grandstream is the GWN7600 WiFi Access Point. This is a mid-level access point for small sized businesses or multiple floor offices and providers dual-band network throughput and expanded WiFi coverage range. All of these products are available to order now! As April is rapidly approaching, VoIP Supply is getting ready to exhibit at Channel Partners 2017 at the Mandalay Bay Convention Center in Mandalay Bay, Las Vegas! This will take place April 10th to the 13th and we will be focusing heavily on our Partner and Fulfillment Programs. If you are attending the show, please stop by booth 250 and say hello! We will be there to answer any questions you might have and we will…

The financial services industry is at a crossroads, as advancements in consumer-facing and mobile technologies are changing how we do just about everything, from how we manage our work to our health, finances and more. How will banks, credit unions and other financial institutions remain competitive and innovative in a time when customer expectations are Read More The post Survey Says: Video Collaboration is the Next Big Thing in Personal Banking appeared first on Vidyo Blog. Vidyo Blog

Starting a business can be a scary process and for many, failure is just a matter of time because their costs are too high. Keeping expenditure to a minimum is vital for the success of any business, whether startup or even a more mature venture, and so it is important to find efficient practices moving forward into the future. One method of keeping costs down is the improvement of employee communication, a process that has become easier over time due to the introduction of the ‘cloud’ concept. One of the main IT services that has seen tremendous growth in recent years isslack.comand this is the system that was tested recently byMIXvoip. What Is Slack? At its core, Slack is a web chat solution with similarities to the old IRC services which will help some people feel at home almost instantly; Slack offers a number of API’s and possibilities for integration too. Communication between employees and with the management has never been easier than with the web version plus the free downloadable mobile app. This system will allow any workforce to become extremely efficient therefore making the whole business profitable as it is pushed in the right direction. The ‘#general’ channel allows employees to discuss their weekends and what they got…

A few weeks ago I had the opportunity to talk to Jacques Froissant, CEO of the recruitment agency Altaïde, about technology in the human resources sector. According to him, “2017 will see the multiplication of artificial intelligence and chatbots within the recruitment industry. Including applicant relationship management, CV sorting, sourcing, appointment scheduling, and even personality assessment!” Since the beginning of computers and, later, of the Internet, technology has been playing a growing role in human resources management and recruitment. So where did we start and where are we going? From human resources management to recruitment Today, when you think about technology in the human resources management, some elements come to mind quite easily: posting offers on job boards, using social media to advertise your company as a good employer, building a career page on your website… Let’s not forget that before that, when technology was young, still wild and untamed, and ERP (Enterprise Resource Management) became “a thing”, there were payroll management systems, employee career and talent management platforms, time and benefits management tools, etc. HRIS (Human Resources Information Systems) being alive and well, the most recent steps forward of technology, within the world of human resources, have been about adapting the recruitment industry to the arrival of digital…

Enabling Fire in the Cloud hhpberlin is a globally acclaimed engineering firm offering fire protection services. Their challenge was to offer secure, complex fire simulations in the cloud without using the public internet. Colt provided secure, private connectivity known as Dedicated Cloud Acesss, to connect them to Microsoft Azure. hhpberlin was founded in 2000 with 10 employees, Today it leads the European fire protection market and employs over 180 people and continues to grow rapidly. hhpberlin is convicned that this growth was made possible by collaborating with Colt and with Microsoft. Stefan Truthaen, CEO, hhpberlin: We’re very pleased with the customer service, infrastructure and expertise of Colt, and we’re moving our entire organizational structure to the cloud. Dedicated Cloud Access is the last piece of the puzzle and has enabled us to move completely off-premise. Download the full case study colt_case-study_hhpberlin_en The post hhpberlin case study appeared first on Colt Blog – Colt

Lux-Ps entered a huge European market in second-hand cars; as a result of the sheer size of the industry, each country offers their own related rules and regulations. I found a niche very quickly though as the Italians were put off big cars due to the tax and I found a market for them in Denmark. My partner and I decided to try a test run by going to Italy, buying two large cars, taking them to Denmark, and selling them for a profit; it worked like a treat. We decided to then take the next step and get in contact with dealers in Denmark that needed these sorts of vehicles; with my Danish-speaking partner in tow, we targeted big dealers for a number of cars per week. The important part of this process was finding the right cars because wasting money on a poor car will offset the money made on up to 5 successful ones. I have been into a cars from a very young age, have always repaired my own vehicles and have spent a lot of time around older cars but I knew I couldn’t take this for granted because second-hand cars are easily tampered with. If I wasn’t careful, I could have bought a car…

If you want to get the best VoIP and Sip termination services, choosing the best SIP trunk provider would be your only option. However these days, choosing the most reliable SIP trunk provider can cost you too much time and energy since you have to devote much of it to calling each and every provider. We all have to work, run the business, and reap the benefits all together so finding SIP trunk providers should be done fast. A Little Research can help If you are looking for a provider that will offer SIP termination services a little research could go a long way. There are so many SIP trunk providers that get built and established every day and this can make matters even worse, and make it harder for you to find the best one out there. Try to run down information from telecommunication sites and visit their discussion boards and forums. You might be able to get reviews and feedbacks from users with a similar problem as yours. And they might even be able to suggest and recommend certain SIP trunk providers to do the job. These information come from real users and real people who have experienced the same thing and are probably the best people to…

As we embark on a new year, many of us start by thinking about making changes to our health and wellness goals, and how we can avoid visits to the doctor – both in the short term and as we get older. The truth is that, whether they’re due to smoking, depression or heart disease, Read More The post New Study Proves That Telemedicine Is Making our Healthcare System More Sustainable, Productive and Inclusive appeared first on Vidyo Blog. Vidyo Blog

As the 2016 holiday season comes to a close and we prepare for the New Year, now is a good time to evaluate how your communications solution performed – not The post How Did Your Phone System Perform in 2016? appeared first on Inside the Asterisk. Inside the Asterisk

Whether you are a current Skype user or you are just about to step into the Skype world, you may have already experienced or heard a lot of complaints about not being about to get Skype to function smoothly during the calls. In the blog: Improve Skype for Business Audio/Video Quality, we discussed the top factors that affect your Skype call quality. Choosing an ideal Skype-optimized phone is the first step to building a satisfactory Skype call experience. Here we highlight the best Skype ready phones at VoIP Supply that will take your communication to the next level! What are the Best Skype Ready Phones? The Grandstream GXV 3240 is one of the most popular Skype phones that is designed for all size companies and Android smartphone users. It is a 6-line multimedia Gigabit VoIP video phone that comes with a 3-way video conferencing, a tiltable CMOS camera and HD audio/ voice. Combined the functionality of a multimedia platform with a 6-line video phone for an all-in-one voice, video, data, and mobility solution, the Grandstream GXV 3240 is the most powerful solution for users connecting from different channels. Popular Features: 6 lines with up to 6 SIP accounts including FREE IPVideoTalk account with video mail Phonebook with up to…

With each advancement of technology customers become ever more demanding. Network services customers want a flexible bandwidth profile capable of meeting the demands of continually changing traffic profiles caused by offshored cloud applications. And they want a globalised WAN service to complement it. But current SDN deployments are missing a piece of the puzzle, the ability to easily provision services on network that is not owned by the service provider. SDN based network management is the key to both flexibility and globalisation but there is no service provider with a complete global reach. This limits the potential benefits of SDN deployments with the end user only being able to quickly provision network along the host carrier’s infrastructure. And where it may be possible, scalability and the ability to tailor the speed of a new connection is often very difficult if not impossible. As SDN gains traction and more use cases, end users are going to demand greater reach as demand grows. In fact, at Colt we already have customers asking about the reach of our on demand services, but the response is somewhat limited due to complicated network-to-network interfaces (NNIs) industry wide. Current NNIs tend to be bespoke solutions, meaning they are both expensive and take a long time to…

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Luxembourg is a dense market for business telephony. Companies now rely on VoIP for telephony services and several providers offer complete solutions or SIP trunks for an affordable telephony. VoIP Luxembourg can help you to make your choice