Utilities Overwhelmingly Select FirstFuel for Business Customer
Engagement in 2016

LEXINGTON, Mass.--(EON: Enhanced Online News)--FirstFuel
Software, the global leader in business customer engagement for the
energy industry, today shared insights into its 2016 corporate momentum,
announcing that it has added 10 new customers since January 2016,
bringing the total number of utilities and energy providers that rely on
its proprietary business customer engagement solution to 27. Working
with utilities across North America and Europe, FirstFuel provides
analytics on more than four million commercial meters, up from 2.5
million in 2015, cementing its role as the leader in business customer
engagement for energy providers.

“The utility market is rapidly adopting business customer engagement as
a pivotal capability to accomplish their customer-facing objectives”

In today's rapidly evolving energy landscape – influenced by
emerging technologies and new regulatory conditions – energy
providers are increasingly using strong customer engagement to help
achieve their goals of improving customer satisfaction, growing new
revenue sources and reducing service costs. Engaging business customers
is critical for utilities to succeed in the market, and continues to
grow in its importance as the energy ecosystem further diversifies.
Energy providers joining FirstFuel’s impressive client list this year
include Baltimore Gas and Electric, ComEd, Con Edison, Constellation,
EDF Energy, Efficiency Vermont, E.ON Romania, Hawaii Energy, PECO and
Portland General Electric.

EDF Energy uses the FirstFuel platform to support its business customers
with personalized insights and recommendations on opportunities to save
energy. EDF Energy’s program uses analytics to evaluate its business
customers’ energy consumption and highlight key areas where energy can
be saved. Many of the recommendations focus on opportunities to improve
the working atmosphere including lighting, ventilation and heating
improvements.

“Using FirstFuel Software, EDF Energy is able to look at each of our
business customers’ buildings and assess how their energy can be
optimized. The groundbreaking combination of data science, advanced
analytics and software applied to buildings gives our business customers
unprecedented insights on their energy use without us having to go
behind a meter,” said Vincent De Rul, head of business development, EDF
Energy. “We want our customers to consider us not only an energy
supplier, but an energy partner. By helping them improve their energy
efficiency, we’re able to offer them more and build their trust.”

In 2016, FirstFuel also renewed and expanded business with many existing
clients including Pacific Gas and Electric, Sacramento Municipal Utility
District and Washington Gas Energy Services.

"The utility market is rapidly adopting business customer engagement as
a pivotal capability to accomplish their customer-facing objectives,"
said Swapnil Shah, CEO, FirstFuel Software. "Over the past 12 months, we
have seen tremendous demand for our analytical SaaS solution and
anticipate continued growth throughout 2017. Today’s business customers
want to see that energy providers understand their needs – whether it’s
through customer service, online, sales or marketing. We’re helping
utilities understand these customers and giving them strong metrics to
back up the impact.”

To accommodate booming demand for its customer engagement solution,
FirstFuel this year increased its team by more than 30 employees, adding
strategic hires in key European territories and in engineering, sales
and marketing departments. More information about careers at FirstFuel
can be found here.

FirstFuel has also expanded its board of directors, appointing Jonathan
Temple, an operating partner with the Riverside Company, a global
private equity firm focused on making investments in growing businesses
valued at up to $400 million. Temple brings more than 25 years of
experience in the software industry and an impressive track record
leading and accelerating the growth of software organizations to the
FirstFuel leadership team.

About FirstFuel SoftwareFirstFuel Software is the global
leader in business customer engagement for utilities, using advanced
analytics to help 27 energy providers in North America and Europe
improve business customer satisfaction, drive sales and revenue, and
reduce service costs. Combining data science, building science, and
software, our digital engagement platform derives intelligence from over
4 million meters, transforming energy providers into trusted advisers to
their business customers. Our SaaS solutions deliver accurate,
insightful, and cost-effective results at scale. Founded in 2010 and
privately held, FirstFuel is headquartered in Lexington, MA. For more
information about FirstFuel, please visit www.firstfuel.com
and follow us on Twitter @FirstFuelSW.

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LEXINGTON, Mass.--(EON: Enhanced Online News)--FirstFuel Software, the global leader in business customer engagement for the energy industry, announced today that it has experienced continued growt... more »