SAP SD Support Lead Analyst

Our partner is a multinational company operating a global Shared Service Centre in Budapest. The holistic purpose of this role is the resolution of incidents and requests in partnership with the requestors. The alignment with the regional and local BPOs (SAP Key Users), with the global SAP support team and the SAP governance team is mandatory.

Why it is a good opportunity for you:• International visibility – you will add distinctive value with your work!• Challenging projects in dynamic collaboration• Great career opportunity in a growing organization• Ability to work from home once per week

What you will be doing:• Gathering requirements, design solution and integration, application configuring, testing, training users, coordinate of incident and request tickets, queue management, continuous improvement and standardization• Focus is on the successful support of ERP processes in the Quotation, Sales, Shipping, Billing and related Master Data processes in SAP SD.

• Provide solutions based on tickets priority and record all information in the ticket system • Write functional specifications to be handed to the SAP technical analysts when programming changes are necessary to resolve an issue or to provide a small enhancement• Identify problems (reoccurring incidents) – verify possible root cause and provide solution• Implement changes based on the Change management process• Change larger amounts of data when required using standard processes• Work with other support team members as necessary (e.g. FICO, MM, PP) to solve problems and to ensure an integrated system solution• Assist with testing of small enhancements and fixes as required using standard testing tools and processes.• Align solution design with SAP governance team to ensure proposed solutions are lined up with the Global Standards• Verify (process) changes with local and regional BPOs• Perform Queue and ticket Management based on the ITIL process• Work in partnership with business users on business requirements, processes, and systems. Provide knowledge and input to the business on the system implications of business process changes.• Elicit requirements using interviews, document analysis and other appropriate analysis methods.• Effectively use workflow and process diagrams when explaining company-standard sales processes and when capturing business requirements.

Requirements that make you the best candidate:• Ideally 5-7 years SAP SD Experience including Design and Configuration• Fluent English, German or French as 2nd foreign language is highly preferred at a communicational level as a minimum• Skills in above listed SAP modules is mandatory• SAP ECC 6.0 is mandatory (older SAP releases are a plus)• Basic understanding of SAP development is required (e.g. ABAP, SQL)• Experience with SAP Data Services, LSMW and Winshuttel is a plus• Sales business experience are a plus• College Graduate or equivalent experience

Apply directly to Renata Endrodi, Research Consultant for a short, pressure free and confidential discussion on this role and other opportunities. Tel: +36 1 8833 579E-mail: renata.endrodi@reedglobal.comWeb page: www.reedglobal.hu

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