Working week Monday to Friday - 08:30 to 17:30 1 hour for lunch Total hours per week: 40.00

Apprenticeship duration 4 years

Possible start date 28 Aug 2017

Date posted 01 Aug 2017

Distance 199.1 miles

Apprenticeship level Degree Level Apprenticeship

Reference number VAC001289992

Positions 1 available

Requirements and prospects Desired skills

Excellent telephone manner, problem analysis skills and ability to work under your own initiative is a must.

Personal qualities

The candidate must be able to conduct themselves in a professional manner whilst onsite at clients offices.

Qualifications required

A minimum of 104 - 112 UCAS points including English and Maths GCSE at grade C or above

Future prospects Training in IT systems management and technologies, you will be expected to present your own training requirements Things to consider You will have to deal with difficult clients face to face or over the phone when they are frustrated with the technology that they are using. You must be able to empathise with people and provide confidence and reassurance that you are there to help them. You will be expected to put forward resolutions to issues that you are attempting to fix, as a team we review these suggestions and collectively agree or provide alternative views on how to move forward with the issue. Sometimes your suggestions will be wrong and you must understand that this is a learning curve that can only be gained via experience.