Patients & Visitors

We have policies and procedures in place to help you and your family work with our doctors, nurses and staff to get the most from your hospital stay. The information below is intended to help with some of our frequently asked questions. If you have further questions, please ask a member of your care team for assistance. Hospital operators can also be reached at (256) 386-4196.

Calling Patient Rooms/Phone Usage

Cell Phone Usage: Cell phones are allowed in many areas of the hospital. Restricted areas are marked accordingly.

Patients – What to bring for your hospital stay

Bring insurance card(s), driver's license, a list of all current medications, personal toiletries and night clothes for overnight stays. Do not bring valuables, jewelry or excessive cash with you. If absolutely necessary, valuables may be stored for safe keeping. The hospital is not responsible for any personal property kept in your room, including eyeglasses, dentures and clothing.

Parking

Visiting Hours

All visiting hours are over at 8 p.m. Front doors close at 9 p.m.

Chaplaincy Program

We offer chaplaincy services to provide support and spiritual care to patients and their families in our hospital. If you would like a chaplain to visit you or a loved one, please notify any caregiver.

Food Services

Patient meal times vary based on the location of the room. Ask a member of your care team about specific meal times. A vending and snack area on the main floor is open 24/7.

Concern or Complaint

If you have a concern, we recommend that you first attempt to resolve it with the department in which the problem occurred. If you don't reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor. Click here for more information.

Non-discrimination Statement

Huntsville Hospital Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, language, physical or mental disability, socioeconomic status, creed, sexual orientation, national origin, gender identity or expression or source of payment.

Smoking Policy

All of Helen Keller Hospital facilities and properties are tobacco and electronic cigarette/vape free for the safety and comfort of our patients, visitors and staff.

Language Interpreters

Huntsville Hospital Health System provides free aids and services to people with disabilities to communicate effectively with us such as:

Learn more about Language Interpreters

Learn more about Language Interpreters

You have a right to a medical interpreter at no cost to you. Please let the nurse know if you would like to have an interpreter available during your visit. We will make every effort to have professional interpreter services to translate admission information, discharge instructions, surgical consents and other important communications. If no professional interpreters are available, we will try to communicate with you in the most comfortable manner possible. Please let us know if you have information or requests that are important for us to know in order to respect your culture and values.