Terms and Conditions

Please take the time to read through the following terms and conditions as they contain valuable information for your event.

Bookings & Payment

Bookings are not confirmed until a completed Event Agreement and deposit have been received and acknowledged by Rainforest Gardens. All tentative bookings will be held for a period of seven (7) days, after which time they will automatically lapse.

We only accept payment via bank deposit or cash. All charges include GST.

Cancellations

Cancellations must be received and acknowledged by us in writing.

All cancellations will incur an administration fee of $200 plus the following charges if applicable.

In the event of a confirmed booking being cancelled;:

More than twelve (12) months prior to the event, 25% of the deposit and payments made, less the administration fee, will be refunded.

Between six (6) months and twelve (12) months prior to the event, 25% of the deposit and payments made, less the administration fee, will be refunded.

Less than six (6) months prior to the event, no deposits and payments will be refunded.

Peak Season Conditions

Our peak season is from August to October inclusive. Due to strong demand, we do not take bookings for Ceremony Only Wedding's on Saturday's during this period.

Pricing

Prices are subject to change prior to confirmation of your booking by receipt of deposit.

Rehearsal

A one hour weekday rehearsal is included in all packages. To ensure your rehearsal can be scheduled around other events, we will only receive booking requests in the month leading up to your event. Should we receive another event booking at the time of your scheduled rehearsal, then that other event will take precedence over your rehearsal and another mutually agreed rehearsal time will made with you.

Equipment Use

All venue equipment is the property of Rainforest Gardens and is not to be used unless permitted by venue staff. This includes the use of tables, chairs, wine barrels, glasses etc. If you require additional equipment other than what is stated in your invoice, you must discuss this with the Venue Manager and you will be invoiced accordingly.

Restricted Areas & Liability

There are signs throughout the property stating ‘private property’ and 'staff only'. Please be considerate of this and do not access these areas. All sound and lighting areas are strictly staff access only, and only venue staff may operate the sound and lighting equipment. No responsibility is taken by us for the loss of, or damage to, personal property whilst at the gardens. We do not provide an area for safe-keeping of your belongings.

Water & other hazards

Rainforest Gardens has numerous water hazards, including dams, waterfalls and a natural spring, and other hazards such as tree roots, steep inclines, stairs and slippery grassed/rocky surfaces.

As all areas of the venue may not have lighting, it is recommended that your guests take all necessary care when walking throughout the venue grounds and use areas that offer better lighting.

Please ensure that your guests are made aware that your event is being held in a natural environment that contains these hazards. It is strongly recommended that suitable footwear be worn around the venue.

Venue staff will provide assistance with elderly or disabled guests if requested.

Children must be supervised at all times.

Start & finish times

The event venue is limited to opening and closing hours from 9.00am to 10.00pm Monday to Saturday, and 9.00am to 9.00pm on a Sunday, in accordance with our Redland City Council permit.

You have a choice of one of the following Ceremony start times:11am3pm

The Ceremony Only Wedding Package is a 2 hour venue hire. The 2 hours commences from your agreed ceremony start time as per the venue brief.

We pride ourselves on the preparation of the venue prior to your ceremony, and all preparation is done as close as possible to the time of your ceremony to ensure the venue looks it's best.

Any additional time outside of your service time for the Wedding Ceremony Only Package (with the exception to our curfew) will be charged at a rate of $150 per half hour.

As we take pride in preparing the venue for you as close as possible to your scheduled event time, guests are not permitted entry until 45 minutes prior to that start time, and gates will remain locked until then.

The client agrees to the start and finish times of the event as per the Venue Brief.

Public Holiday Charges

A 15% surcharge applies to all bookings on public holidays, due to additional staffing costs.

Smoking

State Government smoking regulations apply to the venue, and therefore smoking is only permitted in allocated signed areas.

Parking

The onsite carpark is available for use during your event and directional signage will direct guests to that area.

Please respect our neighbours and avoid parking across driveways and in the cul-de-sac at the top of Mount View Road.

Evacuation

Please take all necessary direction from event staff in the event of a requirement to evacuate. Unless advised otherwise, the designated evacuation point is on the eastern side of Mount View Road, on the grass verge opposite the main entry to the Rainforest Gardens.

Presence of animals

As Rainforest Gardens is set amongst the natural environment and adjacent to productive farmland, please be aware that farm animals and fauna such as wallabies, goannas, scrub turkeys, bandicoots and various birdlife, may be present on the property and/or audible during your event.

Rubbish Removal

Rubbish removal is included in your venue hire, cleaning and admin fee. Please be respectful of the property and place rubbish in the bins provided and separate into general/recyclable items if possible.

Noise Requirements

Noise emitted from our venue must be strictly in accordance with our Redland City Council permit. We cannot allow amplified bands of more than two (2) members, and no drum kits are permitted. Amplified music cannot exceed the background level by more than 10 decibels. Please ensure that any music operator engaged by you is aware of this requirement. We reserve the right to limit the noise emitted from your event to ensure compliance to that Council requirement.

Confetti

The use of confetti, rice, coloured paper, metallic party sprinkles or material potpourri is not permitted to be used at the venue.

Event Agreement

* Indicates required field

Name of Bride *

First

Last

Name of Groom *

First

Last

Email *

Date of event *

Approximate time of event *

I accept: *

The Ceremony Only Wedding Package is a 2 hour venue hire. The 2 hours commences from your agreed ceremony start time as per the venue brief.Amplified music must not exceed 10 decibels above background noise.The use of confetti, rice, coloured paper, metallic party sprinkles or material potpourri is not permitted to be used at the venue.Any additional time outside of your service time for the Wedding Ceremony Only Package (with the exception to our curfew) will be charged at a rate of $150 per half hour.

Please select your ceremony start time *

I understand and agree to all other aforementioned terms and conditions, and accept the payment and cancellation policies. I will ensure my guests are aware of the terms and conditions as above. *

YesNo

The terms and conditions were forwarded to you in an email along with your confirmation of booking and initial invoice.