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HAPPY HOLIDAYS from Studio Nine Twenty!! Shopping is in full swing and we are so blessed to create so many gifts for you and yours. We are experiencing EXTREMELY high volume so please order before the cut-off date so I can guarantee Christmas delivery for you. .....................................................................................................................................
hello! please come on in and make yourself comfy! below you'll find information and FAQS about Studio Nine Twenty. if you still have a question please just shoot me over a convo me. thanks for stopping by!

>>>>Shipping is done daily - on each business day, Monday-Friday. If a shipping day lands on a holiday or weekend your order will ship the following business day
Business days are MON-FRI - Weekends and Holidays are NOT included. FIRST BUSINESS DAY STARTS DAY AFTER PURCHASE. all items will be shipped within +/-1-2 days of specified shipping dates as shown on your receipt<<<<

>>>> IMPORTANT details <<<< : If you need your order by a certain date, a specific color, lettering, etc. that we have discussed via convo you MUST include that in your purchase!! there is a spot for {note to the seller.} this is the ONLY way to guarantee your exact needs! we simply cannot remember every convo when we receive so many daily. this keeps everything for your order in one spot! Studio Nine Twenty cannot guarantee your order otherwise.

>>>> Studio Nine Twenty THE LOOK <<<< all wood signs are made to order and come with the edges sanded and the sign is mildly distressed; unless otherwise noted in the listing. custom orders need to specify their preference in the 'note to seller' section during checkout. each of our signs are one of a kind, created at the time of purchase, in the order received. we do not try to hide or cover up any {imperfections} in the wood such as knot holes, dings, or dents. every piece of wood is different in characteristics and color. all of our signs are hand painted and hand distressed so there will be imperfections and no two signs will be exactly alike. this is the beauty of real wood and a custom made to order item.

please read all of our information PRIOR to purchasing and PLEASE COMMUNICATE VIA ETSY CONVO ONLY! between junk folders and spam I do not want to miss an email and have you think i'm ignroing you!b your order will not be started until payment is made in full. turn around time starts at this point.

>>>> Convos + Messages <<<< Please note that I do not typically respond to emails + messages over the weekend or holidays as this time is set aside for my little family. I will do my best to answer messages within 24-48 hrs as your questions and concerns are very important to me! <<<<

>>>> No Returns / Exchanges <<<< due to the custom nature of our signs + items we do not accept return or exchanges. please ask any and all questions before purchasing. in the event of a custom order and there was an error on our part or an agreement made to ship an item back it must be received in our hands within 2 weeks of original delivery date.

>>>> Damaged Item?!<<<< if an item was damaged during delivery we require photos within 24 hours of delivery of the item and the packaging. we will work together with the shipping service insurance in order to provide a happy outcome!

HAPPY HOLIDAYS from Studio Nine Twenty!! Shopping is in full swing and we are so blessed to create so many gifts for you and yours. We are experiencing EXTREMELY high volume so please order before the cut-off date so I can guarantee Christmas delivery for you. .....................................................................................................................................
hello! please come on in and make yourself comfy! below you'll find information and FAQS about Studio Nine Twenty. if you still have a question please just shoot me over a convo me. thanks for stopping by!

>>>>Shipping is done daily - on each business day, Monday-Friday. If a shipping day lands on a holiday or weekend your order will ship the following business day
Business days are MON-FRI - Weekends and Holidays are NOT included. FIRST BUSINESS DAY STARTS DAY AFTER PURCHASE. all items will be shipped within +/-1-2 days of specified shipping dates as shown on your receipt<<<<

>>>> IMPORTANT details <<<< : If you need your order by a certain date, a specific color, lettering, etc. that we have discussed via convo you MUST include that in your purchase!! there is a spot for {note to the seller.} this is the ONLY way to guarantee your exact needs! we simply cannot remember every convo when we receive so many daily. this keeps everything for your order in one spot! Studio Nine Twenty cannot guarantee your order otherwise.

>>>> Studio Nine Twenty THE LOOK <<<< all wood signs are made to order and come with the edges sanded and the sign is mildly distressed; unless otherwise noted in the listing. custom orders need to specify their preference in the 'note to seller' section during checkout. each of our signs are one of a kind, created at the time of purchase, in the order received. we do not try to hide or cover up any {imperfections} in the wood such as knot holes, dings, or dents. every piece of wood is different in characteristics and color. all of our signs are hand painted and hand distressed so there will be imperfections and no two signs will be exactly alike. this is the beauty of real wood and a custom made to order item.

please read all of our information PRIOR to purchasing and PLEASE COMMUNICATE VIA ETSY CONVO ONLY! between junk folders and spam I do not want to miss an email and have you think i'm ignroing you!b your order will not be started until payment is made in full. turn around time starts at this point.

>>>> Convos + Messages <<<< Please note that I do not typically respond to emails + messages over the weekend or holidays as this time is set aside for my little family. I will do my best to answer messages within 24-48 hrs as your questions and concerns are very important to me! <<<<

>>>> No Returns / Exchanges <<<< due to the custom nature of our signs + items we do not accept return or exchanges. please ask any and all questions before purchasing. in the event of a custom order and there was an error on our part or an agreement made to ship an item back it must be received in our hands within 2 weeks of original delivery date.

>>>> Damaged Item?!<<<< if an item was damaged during delivery we require photos within 24 hours of delivery of the item and the packaging. we will work together with the shipping service insurance in order to provide a happy outcome!

Shop policies

Last updated onMay 3, 2016

My hope is to give families and friends quality and unique products that you just can't find everywhere. I strive for perfection in everything I do, and although I am human and make mistakes everything I do I put 100% into. I hope you are able to find something that you just can't live without! =) I love creating custom items so please don't hesitate to contact me and I'll do my best to make your wishes come true.

I look forward to working with you and appreciate you allowing me to create something special for you.

Many thanks and best wishes,

Shereen
owner/designer
Studio Nine Twenty

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Buy with Apple Pay

Pay with Sofort

Pay with iDeal

Accepts Etsy gift cards

Payment

Purchases can be made through paypal or Etsy direct checkout. You do not have to have an account with paypal to enjoy it's convenience. Paypal accepts Visa, Mastercard, American Express, Discover or your bank/debit card.

E-Checks - E-checks are accepted but please be advised there will be a delay in your order. Once your payment clears the 14+ business days will start the day after . Average time for checks to clear are 4-7 days.

Please follow Etsy's guidelines and only purchase if you are able to pay for your order. If payment is not received within 3 days and I have not received any communication from the buyer, the transaction will be automatically canceled, reported to Etsy and appropriate feedback left.

Taxes of 8% will be added for all orders with a California shipping address.

Cancellations are allowed within 24hrs from the time of purchase. I totally understand that things come up or you realized that the color or pattern just won't go! Please convo me within that 24hr period and even if I don't repond within that period I will still refund your payment. Anything after this initial 24hrs cannot be cancelled. All of my items are custom made to order so production will more than likely be started which includes your fabric or wood being cut to size.

Shipping

SHIPPING OVERAGES of $1.00 or more will always be refunded back to you!!

Lead Time: Busier times of the year such as Holidays orders may take a day or two longer due to volume of orders. This will always be noted on Studio Nine Twenty's Shop Announcement' page' Under **Current Lead Time**

DOMESTIC shipping is done through USPS First-Class & Priority mail. Shipping time usually takes 2-5 days to receive once mailed. If you need to upgrade your shipping, please contact me BEFORE placing your order and I can get you a revised listing with the different shipping costs! I use your Etsy address not your PayPal address so please make sure this is correct, otherwise put a note in the "Message to Seller" if you would like to ship to a differet address.

INTERNATIONAL Shipping is through USPS First-Class International. The only negative to this method is packages cannot be tracked. I take care to make sure packages are labeled correctly, but cannot be responsible for packages lost during transit. All custom forms are filled out as required by law, with this said I cannot mark an item a 'gift' to avoid duty fees, this is against the law.

I DIDN'T RECEIVE MY PACKAGE?! Once your package it dropped off at the post office, I unfortunately cannot be responsible for what happens to it after that. If you would like to purchase insurance please let me know prior to purchase. This is the only way I can protect your item once it leaves my hands. 'Studio Nine Twenty' also cannot be responsible for items being sent back to me as "undeliverable " or "no known address". I am more than happy to re-ship to a correct address at the buyer's expense. Studio Nine Twenty includes delivery confirmation so as a seller I can track packages when needed, but missing parcels without insurance paid by the buyer 'Studio Nine Twenty' is not responsible for. I as a seller do everything in my power to get your package delivered safely.

APO/FPO ?! NO PROBLEM!!! I love to ship to you guys and gals!! Thank you so much for your service.

SHIPPING A GIFT?! I am happy to ship items directly to gift recipient. Just let me know the shipping address in the "Message To Seller" section at checkout and please include the text if you would like a small gift card included at no charge!!. **Even if you don't want a gift card please let me know if your order is a gift so I can make sure and exclude a copy of your invoice.

What does Ready To Ship Mean?! This means within ONE business day of purchasing your order will be in the mail!! If you purchase on Friday your order will be shipped out Monday, Sat or Sun purchase, out by Tuesday!.

Refunds and Exchanges

No refunds or exchanges. Due to the unknown environment to which orders may be shipped for fabric items (allergens, smoke, etc...) and other items that are all made to order - I do not accept returns or exchanges. I am happy, however, to provide fabric swatches free of charge due to this policy. Please read item descriptions thoroughly before placing an order. If you have any questions please contact me before ordering I am more than happy to answer any questions and help you find or custom design the item you're looking for. 100% customer satisfaction is extremely important to me.

Additional policies and FAQs

Do you have a question?! Convo Me! Convo Return Time is One - Two Business Day! I am very convo friendly and try to respond as soon as possible to you. During busy times of the year this may take an extra day or so!

I LOVE custom orders and their inquiries are always welcomed. Depending on work schedule, shipping times may vary.

>>Wood Signs << Totally customizable! Anything you can think of can more than likely be done! Just Ask Me =)

Pattern Matching for Pillow Covers - Please note that all covers are made with a super high standard. If you are concerned with receiving matching patterns/prints on both your pillow covers this will cost additional. Any questions re: this please convo me prior to purchasing!

Disclaimer: Some items may contain small parts, ribbons, etc. Please use adult supervision when any child is handling the item. Small parts could pose a choking hazard to young children. Studio Nine Twenty and it's owners will not be held responsible for any incidents. Thank you