Caerphilly County Borough Council – Good governance when determining significant service changes

The focus of this review is on the effectiveness of the Council’s governance arrangements for determining significant service changes: we define this as any significant change, in delivering services, and/or in how services are experienced by external service users.

The Council’s approach to service change has been proportionate to the scale of changes it has made to date and it is strengthening its arrangements to prepare for potentially more significant future service changes.