Each Sky Italia Annual Prepaid HD Card includes a choice of one of seven Sky Italia HD TV Subscription Packs. The Subscription will be activated once you receive your card and phone us to activate your subscription on the card. Your Sky Italia Digibox must be switched on before you phone in your activation request. Annual billing commences from the date and time of activation. Sky Italia annual prepaid TV Pack subscriptions are not refundable and you can not modify your subscription during the 12 month minimum contract period.

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Genuine Products Guarantee: Sky Viewing Cards include our 24/7 viewing reception guarantee, contingent on normal use policy. Every Sky Digibox or other tangible product sold by UKTVSAT is a non-subsidised, brand new, original item and carries a 12 months manufacturer warranty (24 months in EU countries), a UKTVSAT 12 months Repair or Replace guarantee and 24/7 Reception guarantee. We don't sell copied, used or refurbished products.

Repair or Replace Guarantee: For customers inside Germany, in the event the box becomes faulty, we will collect, test, then if found to be faulty, replace the box with a brand new unit during the 12 month warranty period at no cost to you. For customers outside Germany, in the event the box becomes faulty, we will require that you send the box to us. We will test and then if found to be faulty, replace the box with a brand new unit during the 12 Month warranty period at no cost to you, including free return shipping (24 months in EU Trade Zone countries).

Replacement of defect items: After inspection and testing, irreparable defect items will be replaced with a new item and shipped to any European destination free of charge, including free shipping.

Collection and Return Policy: The collect and return at no cost only applies to faulty products located within Germany. If the product becomes faulty outside Germany, it will need to be returned to Germany for collection or shipped directly to us at your expense. We will then return the item to any European destination free of charge, including free return shipping (24 months in EU Trade Zone countries).