Richard Wygand had a Galaxy S 4, only when charging one night, the phone decided to catch itself on fire. He took to YouTube to share the damage, and got in touch with Samsung about a replacement. Problem was, Wygand couldn’t live with the offer Samsung made, demanding that before it replace the phone, he agree to take down his YouTube videos talking about the damage, and never publicly discuss the incident again. Instead, he went back to YouTube calling Samsung out on what he saw as unacceptable terms.

That might have been the end of this, were it not for Nokia. The company got in touch with Wygand on Twitter, and is in the process of getting him a shiny new Lumia phone. The company makes a little jab at Samsung in the process, tweeting that it’s making this offer so Wygand “can experience how customer service should *really* work.” Burn.

Stephen has been writing about electronics since 2008, which only serves to frustrate him that he waited so long to combine his love of gadgets and his degree in writing. In his spare time, he collects console and arcade game hardware, is a motorcycle enthusiast, and enjoys trapping blue crabs. Stephen’s first mobile device was a 624 MHz Dell Axim X30, which he’s convinced is still a viable platform. Stephen longs for a market where phones are sold independently of service, and bandwidth is cheap and plentiful; he’s not holding his breath. In the meantime, he devours smartphone news and tries to sort out the juicy bits