How to File a Claim

owrite the home office of the carrier
and describe the loss or damage,

olist separately the lost or damaged items,

onote the exact amount you are claiming for each lost or damaged
item, and

ogive the date of your move, the origin and destination and the
carrier’s order number.

If the damage is to packed items, you should retain the
box, its contents and the packing materials.This is especially important if you did
the packing since you will have to show that bad packing was not the cause of
the damage.

Providing copies of documents such as store receipts for
the lost or damaged items and professional estimates for repair will speed the
processing of your claim.

You should also retain copies of all correspondence with
the moving company.In addition,
all correspondence addressed to the moving company should be sent by Registered
Mail, return receipt requested, to evidence receipt of your claim by the
carrier.

Your claim must be filed, in writing, within nine (9)
months after delivery of the goods or within nine (9) months after a reasonable
time for delivery has elapsed.Specific rules are set forth in Maximum Rate Tariff 4. The carrier is
required to acknowledge claims in writing within 30 days and must pay, decline
to pay or make a firm compromise settlement within 60 days of receipt of your
claim.If for some reason beyond
the carrier’s control it delays action for a longer time, the carrier is
required to notify you in writing within 60 days of receipt of your claim as to
its status and the reason for delay (with a copy to the PUC) and again every 30
days thereafter until final action is taken.If the carrier fails to respond to your
claim within the time limits and in the manner described in this paragraph, you
should contact the PUC immediately at 1-800-FON-4PUC (1-800-366-4782).
See Maximum Rate Tariff 4, Item 92, available from the PUC, for more information
on filing claims.

The PUC has no authority to compel carriers to settle
claims for loss or damage and will not undertake to determine whether the basis
for, or the amount of, such claims is proper, nor will it attempt to determine
the carrier’s liability for such loss or damage.If both you and the carrier consent, the
claim may be submitted to an impartial arbitrator for resolution.You may also commence a suit in small
claims court or other court of law.If arbitration or civil action result in a decision in your favor and the
carrier fails to comply, contact the PUC.