Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment. Our Collections Colleagues are self-motivated, effective negotiators who care about our customers as well as our company.

Are you driven to succeed in delivering effective results while providing an excellent customer experience? Do you have exceptional communication skills and a strong command of the English language? Do you have the ability to work non-traditional schedules with shifts including evening, weekends/holidays? We want you to join our Collections team and fuel your passion for work and life.

Who are we looking for?

Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

Are able to collect on past due accounts

Are very comfortable communicating with customers in a metrics-driven environment

Are able to navigate multiple technologies while staying engaged our customers

Possess excellent negotiation and decision making skills; in addition to strong communication skills

Possess strong customer focus with the ability to have detailed conversations with our customers

If you bring that, weâ&#128;&#153;ll take care of the rest! When you join JPMorgan Chase, we will:

Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance and more

Invest in you with industry leading training, coaching and development

Provide opportunities for professional growth and advancement

Provide a work environment of high energy people that are trained, coached, focused and driven

Provide paid classroom and on the job training including industry leading benefits that start on day 1

Respect and value diversity, integrity and teamwork

Minimum Qualifications:

High School diploma/GED required

Fluency in Spanish and English required

Must be willing to work in an environment that requires 100% phone-based customer interaction

Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred