Ego 56 volt battery dies after 5 minutes of use.

You probably have the standard charger. When you put the 2.0 AH battery on the charger, what lights does it display? How long does it charge for? It could take between 20-30 minutes to charge, anything shorter than than, and you likely have a battery and/or charger issue.For all Customer Service requests, please dial 1-855-EGO-5656 (1-855-346-5656). Agents are available 8:30am – 8:00pm EST (Monday – Friday) & 10:00AM - 6:00PM EST (Saturday and Sunday).