Sevice ist not an Iberia trait
Baggage can get lost
I left ZRH on Monday 25th, today we have Wednesday 27th
After 2 days they still do not know where it is or are unwilling to admit it
That is really too much and I sent them the letter below

Good afternoon
Flight 3477 from ZH to MAD was abot 3 h delayed so at the end my luggage did not made it to the connecting flight MAD-HAV 6621 and did not arrive in Havana where It was reported, Claim HAVIB 45822
I checked today the airport and your website neither have any idea where the luggage is and when it will arrive here
I think this is a absolute lack of respect to the customer and you deserve to be labeled Worlds worst airline if you cant, after more than almost 2 days even give the whereabouts and the time of arrival of the luggage at the destination
Please take your fingers out and see that it gets here as fast as possible with the next possible flight to Hav if by Iberia or not, and update your tracking immediatly if the information is pleasant for you or not
I shall post this information as well on the Internet