FAQs

Q? WHAT ARE YOUR CREDIT TERMS?

A.

We ask that all first-time customers use a credit card or C.O.D. If you will be purchasing labels on a regular basis you are invited to download our credit application to set up an account. Please contact a customer service representative if you have any questions or concerns.

Q? CAN SOMEONE HELP ME WITH MY LABEL DESIGN?

A.

Absolutely! Whether you have an idea what you want or you would like us to imagine it for you, we have four graphic designers who are experts at setting up labels that get your product noticed. All we need is some basic information. We are happy to talk to you over the phone to share ideas!

Q? CAN I SPECIFY A PMS (PANTONE MATCHING SYSTEM) COLOR?

A.

Yes. Color communication is a very important part of the printing process. If you don't have a Pantone® color guide you can purchase one atwww.pantone.com. We recommend that you purchase the solid color matching guide and the solid to process guide.

Q? WHAT IS THE MINIMUM NUMBER OF LABELS I CAN ORDER?

A.

There is no minimum

Q? WHAT DOES "REWIND" OR "UNWIND" DIRECTION MEAN?

A.

A label rewind direction has three basic elements. How the label feeds off the roll; inside or outside, the direction the length and width of the label comes off the roll, and finally the text and image direction on the labels itself. This is usually only important if the labels will be machine-applied. The person responsible for applying labels to your product will be able to provide you with the appropriate information.

Q? HOW MANY COLORS CAN YOU PRINT?

A.

Up to ten.

Q? WHAT IS YOUR TURNAROUND TIME?

A.

Usually within seven to ten business days.

Q? WHAT SIZES ARE AVAILABLE?

A.

We have more than 4,000 different sizes to choose from, including ovals, circles, round corner rectangles, starbursts and more. You can select from one of the standard sizes on our quote page. If you donâ€™t see the exact size or shape you need, call one of our customer service representatives. We will most likely have something that is very close. We also have the option of ordering exactly what you are looking for.

Q? HOW QUICKLY CAN I GET A PROOF?

A.

That is up to you. Most of the time, customers prefer to approve a PDF proof from their computer screen. If a PDF proof is acceptable and you are able to provide artwork to us, then you will receive your proof the same day. If we have to create new artwork, your proof will be ready within 3 business days.