Lady Customer: “Yes, actually. You have this item that I want, but it looks like it’s been damaged.”

(Lady lifts up a portable DVD player that’s currently on sale. She pointed out a small tear in the box.)

Lady Customer: “Would you happen to have any more?”

Me: “Sure, I can check for you.” *checks our computer* “No, I’m sorry, it appears that you have the last one.”

Lady Customer:*angry* “Why don’t you have any more!?”

Me: “Well, it’s a great sale, so we’ve had a lot of people come in today to purchase it.”

Lady Customer: “Yes, but it’s ON. SALE. That means that it should be IN. STOCK.”

Me: “Ma’am, I’m sorry, but since it’s on sale, we’ve had a lot of people come in today to purchase it. The one that you have right now is still in good shape. The only problem with it is not the product, but the box itself.”

Lady Customer: “This is false advertising! Your ad said you had these, but you don’t! WHY!?”

Me: “Because if we had every on sale item overstocked to meet demand, our storage room would be impossible to traverse through…”

Lady Customer: “Fine, be a smart ass. I still want one from here either way. Call the store in [location] to drive one here so I can purchase it.”

Me: “… Excuse me?”

Lady Customer: “Call [location]…and tell them to bring me one…”

Me: “Um… first, we don’t have an outside line in my department. You would have to go to Guest Service. Second, they wouldn’t deliver a single item for one guest.”

Lady Customer: “Why the HELL not!?”

Me: “Because… I don’t think the Electronics specialist, currently busy handling his own department…would be very happy to have to get your item, drive his car 20 minutes, waste gas, and then deliver said item to you while you’re already holding said item in hand…”