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FAQs

A: In order to obtain the most up-to-date details, employees should only go to www.njm.com/employee or call 1-866-CALL-NJM for emergency information. The www.njm.com website is reserved for messaging for policyholders and customers, as are the other NJM phone numbers.

A: In the case of a severe weather event such as a snowstorm, employees should primarily rely on the employee website, www.njm.com/employee. The site should be checked during any emergency, and employees are encouraged to check the site for updates before leaving to travel to work. The automated emergency notification message and contacting 1-866-CALL-NJM should be considered supplemental communications.

If there are any updates during business hours, they will be communicated via email, NJM EmployeeNet, or the PA system.

A: Yes. The weather is carefully monitored by NJM in cases where a snowstorm or other poor conditions are forecast. A decision is then made regarding whether or not the scheduled workdays at one or more offices will be affected. This decision could be made the evening prior or very early in the morning. As soon as the decision has been made, a time-sensitive step-by-step communications process begins, which includes messaging to employees. The messages may come at any time, including late evening or early morning, to allow employees to plan accordingly. All efforts are made to provide employees with as much advance notice as possible. You will receive a notification by phone or text as designated in Workday.

A: Here are some of the reasons why you may not have received the message:

Your phone was busy or disconnected and you didn't have a text number designated in Workday to receive text messages.

Someone in your home answered the call and forgot to tell you.

Your phone or text number in Workday is incorrect.

You should consider these reasons to determine why you did not receive the message and attempt to correct the situation. You can also check www.njm.com/employee to see the message.

The automated notification system sends messages to your chosen phone or text selections as designated in Workday. You can ensure that this information is up-to-date by logging on to NJM EmployeeNet and clicking on the Workday link in the upper portion of the page, to the left of the weather. Click the Personal Information worklet icon. Click 'Contact Information.' Review and ensure your desired contact information is listed to receive company notifications in Workday.

Please note that NJM's emergency notification calls will be blocked if you are enrolled in a robo call blocking system such as Nomorobo. If you subscribe to a call blocking system, you will need to select an alternate method of how to be notified (text) in Workday, or add NJM's 609-883-1300 number to your system's whitelist feature, provided this feature is available.

A: Yes, unless there is an extreme emergency, lunch will be served; however, times and menus will be modified based on staffing and supplies. Please note that breakfast offerings and coffee may not be available in the event of a delayed opening. Coffee will still be available in the pantries. Employees may wish to pack a lunch or snack.

A: Employees who are unable to report to the office due to inclement weather shall request to use PTO or Comp Time for that day. Also, when calling in to the office, employees should speak directly with their Supervisor in advance of their scheduled start time.

A: Employees approved to telecommute should plan on doing so unless instructed otherwise. In order for us to maximize the full benefit of our telecommuting program, please keep in mind the following:

Telecommuters should plan to work their regularly scheduled hours remotely during inclement weather events as instructed by their supervisors. This will allow us to continue normal business operations and work schedules even if an office is experiencing a delayed opening, early closing, or office closure.

We understand and appreciate that not all positions are conducive to telecommuting. Employees who are not approved to telecommute should plan to report to work during inclement weather events unless their office is closed.

A: This program is in operation for employees' dependents in grades Kindergarten through Eight on days when a school district cancels classes for an entire day due to inclement weather. This program enables employees who do not have any other child care options to be able to report to work. It is not in operation on days/weeks that school districts are planned to be closed in advance, such as winter break. Note that a minimum number of participants is required to run the program, and pre-registration is encouraged. Those using the program may be asked to volunteer an hour or two of their time when their child or children participate.

A: If the standard workday hours at NJM are altered due to a delayed opening or early closing, you will still be charged for the same amount of PTO or Comp Time that was originally requested and approved. For example, if you requested and received approval for 8 hours of PTO, yet the Company was only open for 6 hours due to a delayed opening, you will still be charged 8 hours of PTO.

A: In response to emergency situations, the governor or local mayor in NJ or surrounding states may declare a "State of Emergency," which could provide certain emergency powers to the Attorney General, the Office of Emergency Management, or the State Police to safeguard the public and coordinate a recovery effort. A State of Emergency declaration in some cases might include a change to the normal control and direction of vehicular traffic on state, county or municipal roads. However, a State of Emergency does not automatically mean there is a travel ban or that vehicles are prohibited on roadways. If there is an impact to NJM, the status of any State of Emergency will be posted on www.njm.com/employee/.

A: In 2011, NJM received approval through the State of New Jersey to designate certain employees as "Essential" as part of New Jersey's Essential Employee Credentialing Program. The term "Essential Employee" refers to an employee whose services are considered essential during statewide emergency response and recovery operations. This population is issued authorization cards and allowed to travel on the state's roadways (using caution without risking personal safety), when there are travel restrictions in place. You will know if you are part of the Essential Employee Credentialing Program if you have been asked by your department to participate in the program.

When www.njm.com/employee and 1-866-CALL-NJM messages specifically state that only "Essential Employee" cardholders are called in to work, those employees are expected to make all reasonable efforts to report to work (using caution without risking personal safety) when the program is activated and access is permitted by law enforcement. Under this circumstance, only those employees with cards should report to the office.