Project manager Andrew Elliott has worked in both the hospitality and retail sectors before specialising in IT and working with the likes JW Lees, Joseph Holts, Samuel Smiths, Oxfam and the RSPCA, giving him first hand knowledge, experience and understanding of the challenges faced within the industries.

Name: Andrew Elliott

What is your job title? Project Manager

What are your job responsibilities? My role is to help create and develop great EPOS solutions for our clients. This includes creating clear and attainable project objectives, defining the project requirements and managing all the cost/time, scope, and quality elements. As the client’s representative and champion within Team GS, I help determine and implement the exact needs of each client. My understanding of each client’s individual business needs makes it is possible to implement the right EPOS solution and best practice procedures to equip our customers with the essential tools to help their business to grow.

What is your previous experience? Although I graduated in IT back in 2003, I started my working life within both the hospitality and retail sectors. My first hand knowledge, experience and understanding of the challenges faced within the industries enables me to appreciate how a good EPOS solution genuinely alleviates front of house problems such as fraud, double entry and human errors – and the benefits of true stock management, promotions and customer loyalty. Clients I’ve worked with include JW Lees, Joseph Holts, Samuel Smiths, WRVS, Oxfam, RSPCA, Heron Frozen Foods, Salford City Stadium and the Pennine Trust.

What attributes are essential to do your job? The gift of ‘foresight’, an ability to anticipate and head off problems that can jeopardise deadlines, performance and clients expectations, to organise, prioritise and break down projects into key components. While cash is king in business, communication is key in project management. Really listening to a client’s requirements ensures we are able to go that extra mile to recommend features and processes so the customer doesn’t just benefit from a good EPOS system but enjoy the benefits of a perfect EPOS system.

What are the biggest challenges in your job? Staying one step ahead of the EPOS industry and providing industry leading products and, critically, all the associated services.

Where have you added value to clients? It would be an easier question to ask where I don’t add value to clients!! Adding value is synonymous with the way everyone one should do business.

What are your most enjoyable work experiences? There is no better feeling in project management than when clients appreciate what you have done and seeing their business grow (in fact I have a shelf at home full of gifts/trinkets of thanks from many happy customers).

What is your best tip to help clients grow their businesses? Never be afraid to ask for help or advice. Implementing our EPOS management suite and utilising the features will enable you to get the most out of your EPOS solution, especially when your business embraces and implements the correct procedures.

“Really listening to a client’s requirements ensures we are able to go that extra mile to recommend features and processes so the customer doesn’t just benefit from a good EPOS system but enjoy the benefits of a perfect EPOS system.”

Status: Married to Andrea

Children: Not yet

What is your favourite hobbies and interests? Have been known to get lost in a FPS session or two. I also enjoy traveling and visiting new places, messing about with gadgets and anything with an engine.