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Frequently Asked Questions

What are your shipping rates?We wish we could personally deliver your order straight to your doorstep ourselves but because we can't we lovingly ship them to you with FREE standard delivery on all orders over $50 throughout the U.S. and Canada.

For orders under $50, our shipping rates for standard delivery (UPS Ground or USPS) go from $2–$7.50, depending on the dollar amount of your order.

How long until I receive my order?Fast! We begin processing your order immediately because we want you to always be taking the best possible care of your skin. After you submit your order it leaves our warehouse within 24–48 hours. From there, how long it takes to reach you depends on your address:

If you live in the U.S expect to receive your Paula's Choice products in 2–10 business days

For our friends up north in Canada your order will be there in 3–14 business days

Elsewhere in the world takes about 3–5 business days

Ran out of products? Want to receive your new order faster? You can select Rush Delivery when you are checking out!

Where oh where are my Paula's Choice products? You can track your order by going to your account or check the tracking information we send you via email.

Can I change or cancel my order once it has been placed?
We hate saying no, in fact we rarely do, but because we finalize and process our orders so quickly, changing or canceling them isn't an option. Contact us if you have specific concerns about something in your order and we'll make sure you get the right products (and great advice). And remember, every Paula's Choice product is sold with a 100% money-back guarantee!

What if I need to return or exchange a product?
No problem! In fact, we make it super easy for you! Info on how to return or exchange an item can be found here or refer to the back of the invoice from your order. If you need help picking out an alternate product contact us and we promise to take great care of you! Good to know: all Paula's Choice products are sold with a 60-day, 100% money-back guarantee. If you're not happy, we'll do everything we can to put a smile back on your face!

Not Completely Satisfied?

Paula's Choice will provide a full refund or credit (including tax where applicable) for merchandise returned within 60 days of your purchase date. We're sorry, but shipping fees are not refundable.

Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you don't have your invoice you can print the Return/Exchange Form here.

Step 2. Package the items for return in any box and enclose the completed Return/Exchange Form.

No Animal Testing

Animal testing is not okay with us. Never has been. We don’t fund any independent source to do it for us, either. In fact we’re members of the Leaping Bunny Program, which means not only have we eliminated animal testing from our company, but also from our ingredient suppliers. We love animals so much; our employees bring their dogs to work. Keeps things real.

100% Money Back Guarantee

At Paula’s Choice Skincare we believe our products will work as claimed. In fact, if you are not completely satisfied with your purchase for any reason we will give you a full refund or credit (including tax if applicable) for products returned within 60 days of your purchase date. As usual for online purchases, shipping fees are non-refundable.

How to make a return or exchange:
Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you’ve already tossed the invoice, you can print one out here.

Step 2. Pack up the items you want to return in any box. Remember to pop your completed Return/Exchange Form in there as well.

Rating

Good / 4

Grew on me

At first this stuff completely dried my skin, but slowly I started building a tolerance to it and it no longer does that (I use this once a day). Now does it work? Well it really helps calm cystic type acne, it doesn't zap them away miraculously, it simply calms and prevents new pimples for me. As for white heads and small bumps, it doesn't really do much for that.

Anna Mary W.

Reviewed on Sunday, July 20, 2014

20 out of 100

Rating

Worst / 4

Not a winner

I did not feel that using this product (or the extra strength) made any difference for me. I tried both in the trial package first and am glad that I did so that I knew not to waste my time with the full version.

Rachel R.

Reviewed on Monday, July 07, 2014

20 out of 100

Rating

Worst / 4

Disappointed.

This did nothing for me other than drying my skin out. I even tried using a good sized glob of it as a spot treatment (since I've had okay success doing that with acne.org's bp gel) but even that did nothing. I was hopeful about PC products because I have such sensitive skin, and they seem to be so highly recommended.

Allen

Reviewed on Thursday, July 03, 2014

100 out of 100

Rating

Best / 4

The gentlest formula on the market.

I have tried EVERY benzyl peroxide treatment available over the counter and also OC8 which my dermatologist gave me and which caused horrible irritation on my skin. This is THE only product I was able to use on face and not get an irritation on my skin and I am very happy about it as I did not have much luck with topical antibiotics. Benzyl peroxide is, however, not for everyone, and those who have a problem with this formula, should consider investing in an LED blue light emitting device.

Chantal S.

Reviewed on Wednesday, July 02, 2014

20 out of 100

Rating

Worst / 4

too strong

this product was way too strong on my skin. just like two other paula's products it just dried up my skin. its nice how much product you get for the price, but not when the product absolutely does not work for you.

Customer Service Response

Replied on: Wednesday, July 02, 2014

Thanks for your review! It seems you've had difficulties with many of our products, and perhaps Paula's Choice isn't the right line for you. That's why our team continued to review products from over 300 other brands, so our customers always have alternatives also worth buying. Please contact us for assistance with returning any of the items you've been displeased with.

—Admin

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Tracey

Reviewed on Sunday, June 01, 2014

100 out of 100

Rating

Best / 4

The BEST!

I love this product! Nothing that I have tried in stores compares. This is not irritating, gets rid of acne and isn't greasy on the skin.

TC

Reviewed on Tuesday, April 29, 2014

40 out of 100

Rating

Poor / 4

Not for me

I ordered this product to tackle a couple of zits that just don't seem to wanna go away. My skin looks great due to Paulas Aha products but I do get random hormonal acne. I tried applying this as a thin layer over my face. Not smart, it made my skin burn and caused a ton of redness. I also tried applying a thick layer as a spot treatment, it didn't work as well. Now im still stuck with these zits.. Guess I will have to try something else.

Customer Service Response

Replied on: Wednesday, April 30, 2014

Hi Tyler! We're sorry the CLEAR Regular Strength 2.5% Benzoyl Peroxide didn't work out for you! Even though many find success with benzoyl peroxide, some can't tolerate these types of treatments. We would recommend consdiering our RESIST BHA 9 or our RESIST Weekly Retexturizing Foamring Treatment 4% BHA instead. Please contact our Customer Care Team for assistance with a refund or exchange.

—Admin

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Amy

Reviewed on Saturday, April 26, 2014

100 out of 100

Rating

Best / 4

Zits Be Gone

Awesome product when used as a spot treatment at the first sign of a breakout. It really has cleared my skin beyond belief. Pimples don't stand a chance!

Anne Marie

Reviewed on Wednesday, April 23, 2014

100 out of 100

Rating

Best / 4

amazing!

I have been struggling with breakouts since my teen years. After using this product my skin is almost totally clear.
In the beginning when using this product, I used it as a spot treatment. This worked a bit, but NOTHING compared to the results I get now that I use it all over my face, every night. It works so much better when used as prevention instead of treating spots that are already there. Great product!

Jenny T.

Reviewed on Monday, March 24, 2014

100 out of 100

Rating

Best / 4

I've been using this for over 6 months

It has cleared my moderate acne in 4 weeks. In the past, it was common for me to have large acne. Now, I get small acne here and there and I rarely see cystic acne. The formula is perfect and it dries quickly. I have no issues using it under sunscreen and makeup. The packaging should be a semi-clear, squeeze tube with an applicator tip. It’s hard for me to tell, if it’s almost gone with the opaque packaging. In my opinion, 2.25 oz. is too little for the price.

Yichen Z.

Reviewed on Tuesday, March 11, 2014

100 out of 100

Rating

Best / 4

Effective

It is effective. I only use it once a day in the morning and last 2-3 months. Does what it claims.

Amy O.

Reviewed on Monday, February 24, 2014

100 out of 100

Rating

Best / 4

Best Benzoyl Peroxide Treatment on the Market

The CLEAR Extra-Strength Exfoliant (aka 2% BHA Liquid) keeps my oily, acne-prone skin clear most of the time but I do get the occasional hormonal breakout around my menstrual cycle. This BP treatment has an elegant, lightweight, non-grainy texture. Additionally, it does not dry out my skin like other benzoyl peroxide products I have tried in the past such as those from the drugstore and ProActiv.

Sarah D.

Reviewed on Tuesday, February 18, 2014

100 out of 100

Rating

Best / 4

Superior to similar products

I resisted buying this product for awhile because there are other 2.5% Benzoyl creams out there. i found that ounce for ounce, this one lasts longer (and is therefore a better deal). It also is less irritating. Great product!

K T.

Reviewed on Friday, February 14, 2014

80 out of 100

Rating

Good / 4

Quick, Thorough, Gentle

Starting seeing results within the first 24 hours. Took the red away and shrunk size of pimple overnight without even a little hint if irritation!!! Finally an acne product that works for me.

Leigh R.

Reviewed on Wednesday, January 29, 2014

100 out of 100

Rating

Best / 4

Gentle and Effective

I was a little worried that this wasn't hardcore and irritating enough to work. But it does work. My acne is under control without irritation. I'm pleasantly surprised. This is delightful.
I was using Neutrogena's On the Spot treatment on the non-blushing zones of my face (my blushing zones cannot take much abuse because of rosacea) but it was still irritating and drying. And if it migrated to my blushing zones, it hurt.
PC's stuff doesn't irritate my rosacea if it migrates. Thank you!

JESSICA K.

Reviewed on Sunday, January 12, 2014

100 out of 100

Rating

Best / 4

Doesn't Burn My Face!!!

Most acne products, retinal and vitamin c products I can't use...they're too strong and burn my face. This, along with the Skin Balancing Serum and 15% Vitamin C Serum are super gentle, yet super effective!!! Within days of use, my breakouts began to clear up...and best of all...NOTHING NEW POPPED UP!!! I'm thrilled!

Jason kim

Reviewed on Monday, January 06, 2014

80 out of 100

Rating

Good / 4

Good product

This is a great quality product. I use to purchase acne.org bp gel but after years of use it caused horrible reactions to my skin. Horrible reactions being red itchy spots that takes weeks to disappear. I wasnt sure if reactions were being caused by acne.org bp gel but after further research ive noticed other peoplr were facing the same issue. I switched to paulas bp gel and im very satisfied with the results. I only wish products were bigger than 2.25oz..

Jason kim

Reviewed on Monday, January 06, 2014

80 out of 100

Rating

Good / 4

Good product

This is a great quality product. I use to purchase acne.org bp gel but after years of use it caused horrible reactions to my skin. Horrible reactions being red itchy spots that takes weeks to disappear. I wasnt sure if reactions were being caused by acne.org bp gel but after further research ive noticed other peoplr were facing the same issue. I switched to paulas bp gel and im very satisfied with the results. I only wish products were bigger than 2.25oz..

Anonymous

Reviewed on Saturday, January 04, 2014

100 out of 100

Rating

Best / 4

Perfect

I LOVE THIS PRODUCT!!! I have very dry and sensitive skin and this product is just right! It didn't irritate my skin and helped get rid of my mild acne. Although, it hasn't gotten rid of all my acne it has definitely helped. Thank you! I would recommend this to anyone because its light enough for people with oily skin but not drying for those with dry skin or very dry skin.

Anonymous

Reviewed on Saturday, January 04, 2014

100 out of 100

Rating

Best / 4

Superb!

Pimples are few and far between since I started using this every morning several months ago. It was initially quite drying to my skin, so I tried using it less often - every other day or a few times a week. It wasn't very effective this way, so I've continued using it daily but make sure to moisturize well day and night to prevent dryness from being an issue. A little goes a very long way. My skin is more clear than it's ever been, and any acne I do get doesn't stick around long.

Naomi P.R.

Reviewed on Thursday, December 19, 2013

100 out of 100

Rating

Best / 4

Great for whiteheads, managing cystic acne

This is the best formulated 2.5% BP spot/skin treatment on the market. I've been very happy with my mix of Skin Balancing, Hydralight, and Resist products, which seem to be clearing up the main factors behind my chronic acne. I use this stuff directly where I find whiteheads, and anywhere I feel a cystic acne starting to push up. I might need to dial up to 5% or 10% for those cysts (or just finally get them extracted), but for medium-to-large areas of the face, this stuff rules. :)

K

Reviewed on Saturday, December 14, 2013

60 out of 100

Rating

Neutral / 4

Sadly, not a good fit for me.

I have used CLEAR Pore normalizing cleanser, and absolutely loved it, but this product was not a good fit for me. It was a bit irritating (have no idea why - I am allergic to aspirin, but this product is benzyl peroxide. I have used clean & clear persa-gel10, with higher percentage of benzyl peroxide and worked fine.) I still have no idea why, but was just not the right fir for me :(

Anonymous

Reviewed on Friday, December 13, 2013

100 out of 100

Rating

Best / 4

Amazing for clearing up acne

This benzoyl peroxide product has been amazing for clearing up my skin! For the most part the Skin-Balancing line keeps my acne under control, but I occasionally have bouts of moderate acne in my T-zone (especially my chin). It felt like everyday I was waking up with a new pimple, but this product has calmed my skin right down.

Nicole S

Reviewed on Friday, December 13, 2013

100 out of 100

Rating

Best / 4

The very first anti-acne that works for me

I've tried many of those anti-acne products out there. None of them EVER worked, until this one. You do need some patience to see its effectiveness. At first, you'll feel like you are still chasing those annoying red bumps over your face; one of them fades away while the other gets ready to show up. Then it's getting better, slowly though. Now I've got way less flaws than a month ago when I began to use this treatment. I'm still sticking with it and hopefully it will get me all cleared!

Liz G.

Reviewed on Wednesday, November 13, 2013

100 out of 100

Rating

Best / 4

Great product

I bought this for my 14 year old daughter to try and in two days the redness was significantly diminished and the acne is clearing up. This is something that she will use which is awesome. The consistency of this product is very nice not like your basic acne treatment. Thank you for the two-week trial I will be purchasing the full size product for her.

Clear Regular Strength Daily Skin Clearing Treatment also contains soothing anti-irritants to help skin heal and reduce red marks caused by blemishes. Its super-light lotion texture sets to a matte finish, and can be worn under makeup.

This product is 100% fragrance- and colorant-free.

Who is this product for?
Clear Regular Strength Daily Skin Clearing Treatment is recommended for all skin types struggling with mild to moderate acne. It is suitable for men or women, teens and adults alike.

Sources to support the claims made for Clear Regular Strength Daily Skin Clearing Treatment

DIRECTIONS: Apply to affected areas after cleansing and exfoliating. Because excessive drying may occur, start with 1 application and gradually increase to 2 or 3 times daily if needed. If dryness or peeling occurs, reduce frequency of application to once per day/every other day. For daytime, follow with a broad-spectrum sunscreen rated SPF 25 or greater.

For best results, do not use hydroquinone (the active ingredient in our Resist Triple-Action Dark Spot Eraser Lotion & Gel) and benzoyl peroxide (the active ingredient in our Clear Skin Clearing Treatments) at the same time. A temporary dark staining of the skin may occur. If accidentally used together, wash the skin with soap and water to remove the staining.

Research has shown that benzoyl peroxide can, in fact, be applied at the same time with tretinoin/retinoid prescription products such as Retin-A, Renova, Tazorac, or their generic counterparts (Source:The Journal of Clinical and Aesthetic Dermatology, October 2010, pages 26-28).

Great question! This is an often misunderstood subject—we’ve read and heard it claimed that retinol and benzoyl peroxide cannot be used together for fear they will adversely affect each other’s stability. However, what is often missing from these claims is any cited corroborative studies, and with good reason, because the scientific and medical research actually says the two ingredients can complement each other—which is good to know, whether you’re dealing with acne alone or the unwelcome mix of wrinkles plus breakouts! (Cutis 2009 & 2012, Journal of Drugs and Dermatology 2013).

Paula feels that once you have tried a 2.5% and then a 5% benzoyl peroxide product and determined that these did not give you results, the next sensible step is to look into a prescription topical antibiotic for blemishes such as Benzamycin or Clindamycin. Trying a 10% benzoyl peroxide may prove effective for some, but the kickback from the irritation and excessive dryness that can occur at this level may not be worth it when there are prescription products that can be more effective without the strong side effects. In any event, truly stubborn, cystic blemishes almost always require the care and supervision of a competent dermatologist.

Nothing happened except a name change! The same formula that's worked so well for thousands of Paula's Choice customers struggling with acne has been renamed and added to our Clear line. Paula wanted to reposition this product as part of her streamlined, 3-step approach for achieving Clear skin. Other than the name, Clear Regular Strength Treatment Daily Skin Clearing Treatment is identical to our former Blemish Fighting Treatment.