We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

“Stay at the north tower in a junior suite. It's quieter and not dated.” (jeromier)

Mar 9, 2014

“choose another hotel” (JP876)

Oct 18, 2013

“DO NOT take the room near to where the tram drops off passengers, drunk people yelling at night is no good. but I do recommend a room on ground level to by pass the elevators.....” (nsaba)

Aug 22, 2013

“Ask for a room on a high floor since they seem to be newer and if you arrive and don't get what you paid for complain to the front desk repeatedly or they will not bother with you. Ensure your travel agent confirms every detail.” (Sirkadelic)

Jul 14, 2013

“Ask for the higher level rooms. They are newer.” (BruceC109)

Jun 28, 2013

Questions? Get answers from hotel staff and past guests. Ask a question

My Family and i did visit this hotel last year. .
Hotel Rooms - sheets were not changed daily - everyone started itching as soon as we entered the beds.
Food ok nothing spectacular.
Hotel surroundings were ok also. .
OUTSIDE OF THE HOTEL - THAT IS WHERE THE HORROR STORY STARTED -
MY GOODNESS THE FIRST DAY I WENT...
More

My wife and I took our kids to this resort in February (this was their first visit by my wife and I visited there before in 2011)
Overall the experience was poor and this hotel can do much better
Pros
> good location / large resort / great for kids
> friendly staff
Cons
> the food was ok (it...
More

Hotel is in an amazing place to discover, many things worth to see. Staffs are very proffessional. Our room was spacious and clean. It is one of most reasonable resort we have been to. Our room is value for money.

My husband & I went there last year(2014) The receptionist are very disorganized,took us over an hour to get checked in and then had to go looking for our room,without the help of anyone....The beds are very uncomfortable,AC could not be set to a comfortable temperature & the hot water had a mind of its own....Do not plan to stay...
More

I would not recommend this hotel to anyone! The rooms were not cleaned, the mattress smelt like a wet dog. The hot water did not work in the shower and there were bees in the room (no clue why). The food was absolutely terrible! Flies were all over the cafeteria. The only upside to this hotel was their friendly staff.

The resort is listed as a four star hotel...it's really a three star. The staff are friendly and try to help as much as they can, if you do not speak spanish.
The food was good, but depending on your taste may seem lacking in seasoning. You can ask the chefs to cook something for you.
The hotel itself smells...
More

My family and I vacationed here and it was the worst. When we got there, the water was turned off so we couldn't take a bath till the next morning and the help desk was not helpful at all. The place was really run down with rusty water falling from the shower and running down the walls. The glasses and...
More

Visited here for my birthday weekend.... everything was wonderful. We had no problems at check in and got upgraded to a suite. Staff was friendly and very accomodating even though they speak little English. They even went as far as getting me a cake from a bakery outside the resort for my birthday.
It's an all inclusive resort. Lots of...
More

This Hotel is ok. It's all inclusive with restaurants included in the price.
Overall appearances of hotel is nice.
There are about 5 pools, with one child, toddler pool. This makes it great for families.
There are two a la carte restaurants. Italian and Mexican.
There are buffet restaurants, a grill by the beach and snack restaurant.
The hotel rooms...
More

A group of seven of us stayed at the resort for the Easter weekend.Firstly when we checked in and entered the rooms, the cold water was turned off and there was only hot water so we could not flush the toilets. Am thinking they expected us to shower with hot steaming water. At the front desk they told us that...
More

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.