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Locate a sticker on the front bottom of your printer that has the extruder offset written on and note this information down. If you can't locate the sticker, the default for every Creatr HS printer is X15.00 Y0.00; you can enter these temporarily, but you will need to re-calibrate you X and Y offsets after completing this solution link. You can re-calibrate your X and Y offsets by following the instructions here: How to calibrate the offset for your Creatr HS hot ends.

Turn on the printer and connect your PC with the printer by selecting the "Connect to PC" option in the menu.

Open up your host software and connect to the CreatrHS

For Simplify3D navigate to the Communication tab in the Machine Control Panel.

For Materialise(Windows) navigate to the Manual Control section in the Configure Printer menu.

Input your printer specific extruder offset with the M50 commando. The input starts with "M50" followed by a space and then an "X" + the numbers of the offset, another space and then a "Y" + the numbers from the offset. Example below will set the extruder offset to X15.04 Y-0.02.

M50 X15.04 Y-0.02

Aftwards save the settings with the M500 commando

M500

The extruder offset is saved to the CreatrHS! Please reboot your machine and afterwards you can check your extruder offset in the information screen in the menu of the CreatrHS(note: in the screen shot it is still the default: X15.00 Y0.00)