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TopArcadeHits Virus help needed!

jtasch

Posted 30 August 2013 - 07:02 AM

jtasch

New Member

Member

4 posts

Hi, I am getting pop-ups from TopArcadeHits and have had no luck with removing it. I have tried Malwarebytes and Advanced SystemCare to try to remove it. Any help is much appreciated. I ran OTL and here are the logs -- OTL.txt (it also create Extras.txt - please let me know if that is needed as well)

CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\2.7.9_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\edmgmpmklgfbohogafcfobonnkogchec\1.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom\2.5.16_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\glmfgahfleepmdfffonfckpmkondpdkg\1.2.8_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\gpdgdlcjhlbaphcjmagicjhhgfnkiihp\1.0.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\hkacjpbfdknhflllbcmjibkdeoafencn\1.1_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi\2.2_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\mfchmfgdaabgdjbcaophikcobddojjoe\10.16.100.4_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\nfengeggddojhakldhlpjdlddgkkjkdd\1.0.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\oejkcgajlodefenbbjdnaiahmbnnoole\0.12_0\

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RKinner

Posted 30 August 2013 - 11:36 AM

NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.

Close all programs, pause your anti-virus and right click on the AdwCleaner icon and Run As Admin.

Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\2.7.9_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\edmgmpmklgfbohogafcfobonnkogchec\1.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom\2.5.16_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\glmfgahfleepmdfffonfckpmkondpdkg\1.2.8_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\gpdgdlcjhlbaphcjmagicjhhgfnkiihp\1.0.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\hkacjpbfdknhflllbcmjibkdeoafencn\1.1_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi\2.2_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\nfengeggddojhakldhlpjdlddgkkjkdd\1.0.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\oejkcgajlodefenbbjdnaiahmbnnoole\0.12_0\

at HPSFConfigReader.ConfigHelper..ctor() at HP.SupportAssistant.Engine.Resources.ResourceTasks.LoadApplicationResources(Boolean isOnAppLoad) Message: Object reference not set to an instance of an object. StackTrace: at HPSFConfigReader.ConfigHelper.getTranslationLocale() at HPSFConfigReader.ConfigHelper..ctor()

then Rightclick on OTL and select Run As Administrator to start. Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the RUN FIX button (NOT THE QUICK SCAN button!) at the topLet the program run unhindered, OTL will reboot the PC when it is done. Save the log and copy and paste it into a reply. It appears that Old Timer is now hiding the log in c:\_OTL\MovedFiles\08302013-some number.log so look there if you don't see it.

* Right-click mbam-setup.exe and select Run As Administrator to start the program. * follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location. * The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt * Post that log back here.

Download aswMBR.exe to your desktop.Right click aswMBR.exe and Run as Administratoruncheck trace disk IO callsClick the "Scan" button to start scan (Accept the Avast Engine)On completion of the scan if the Fix button is enabled (not the FixMBR button) press it and then run a new scan and click save log, save it to your desktop and post in your next replyIf the Fix button is not enabled then just click save log, save it to your desktop and post in your next reply

Run OTL, Quickscan and post the log. Are you still seeing signs of TopArcade?

CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\2.7.9_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\edmgmpmklgfbohogafcfobonnkogchec\1.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom\2.5.16_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\glmfgahfleepmdfffonfckpmkondpdkg\1.2.8_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\gpdgdlcjhlbaphcjmagicjhhgfnkiihp\1.0.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\hkacjpbfdknhflllbcmjibkdeoafencn\1.1_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi\2.2_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\nfengeggddojhakldhlpjdlddgkkjkdd\1.0.0_0\CHR - Extension: No name found = C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\Extensions\oejkcgajlodefenbbjdnaiahmbnnoole\0.12_0\

then Rightclick on OTL and select Run As Administrator to start. Close Firefox. Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the RUN FIX button (NOT THE QUICK SCAN button!) at the topLet the program run unhindered, OTL should not need to reboot the PC when it is done.

I would let Avast run a boot time scan sometime while you sleep. It's a very good scan but takes about 7 hours on my PC.

I assume you have the latest version of Avast:

First mute the speakers so it won't wake you up when Windows loads. Click on the Orange ball. Click on Security. Click on AntiVirus. Scroll down to the bottom and find Boot-time scan. Click on Settings. Where it says Heuristic Sensitivity click on the last rectangle so that all of them are orange and it says High. Make sure both boxes are checked. Then change When a threat is found ... to: Move to Chest. OK. Now click on Schedule Now. Close the Avast window and then reboot. The scan will start. It will tell you where it will save the report. Usually it's C:\ProgramData\AVAST Software\Avast\report\aswBoot.txt but it might change so verify the location. When Windows loads Click on the Orange Ball then Maintenance then Scan Logs. Click on the Boot-time scan log and then View Results. If it found anything then open the saved Report and copy and paste the text into a reply so I can see it.

Unless you see other problems I think we are done and can clean up

You can uninstall or delete any tools we had you download and their logs.

OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.

To hide hidden files again:

Vista or Win7

# Open the Control Panel menu and click Folder Options.# After the new window appears select the View tab.# Remove the check in the checkbox labeled Display the contents of system folders.# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.# Check the checkbox labeled Hide protected operating system files.# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker: http://www.filehippo.../updatechecker/(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week. Seems to work best if Firefox is the default browser. Windows always hides its icon so you need to unhide it. Click on the up arrow to the left of the clock. Then click on Customize. Maximize the window so you can see all of the options. Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications. OK. When you reboot you should see the icon. It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser. (Seems to work best if it uses Firefox. If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results. Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it. While there, also check Hide Beta Versions. OK. ) You will see a list of programs that have updates with green down arrows next to them. You do not need to download any Beta Versions. There is an option Settings to Hide Beta Versions. I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases. OK.

You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:http://www.java.com/...lugin_cache.xmlThen remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level. OK.

Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works.

My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm(The name means something like "clean place" in one of the local native-American dialects)