“Despite the appeal of IT automation, don't rush to automate everything” says Alistair Cooke in this article in TechTarget (login required). He also says “The only thing worse than not automating is trying to automate too much.” I would extend this concern to “automating the wrong processes” or “automating processes that are not executed right in the first place.” What can enterprises do to ensure that the right processes are automated? Let’s do it right manually first — the remaining steps are intuitive.