Clock in and become a leader! Shift leaders work primarily in fast food and similar restaurants and run the staff when the manager is not on duty. Shift leaders direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Shift leaders act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

Shift leaders in food service make sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.