Egham

Supporting customers with autism

The team at Egham is delighted to announce that dispensing optician, Craig Entwistle has completed his autism awareness course.

This means that the Egham store now enjoys ‘autism friendly’ status.

Assisting customers with the right service

The team is committed to giving its customers informed and educated advisors and already, the store is 'dementia friendly'.

The new autism awareness training that is being rolled out by Head Office now means that the specific needs of autistic people are met at all times.

Areas covered in the training includes ensuring the environment makes autistic individuals feel comfortable and that Craig is able to liaise with autistic people in the right way.

A word from the store director

Helen Belkhodja, store director, says: 'We are delighted that Craig has completed the training and it has given him invaluable insight into how to best converse with autistic individuals who maybe worried and overwhelmed in a store environment.

'We also welcome feedback from customers and parents of autistic children on further steps we can take to make the experience as stress free as possible.'