We strive to create and maintain a development where people want to live, work and enjoy life.

Apprentice Administrator

Location: Worcester Office

Rate of pay: £4.25 per hour

Ref: TR0297

Main purpose of Job

This is a fantastic opportunity for someone looking to start their career in Administration.

Mainstay Group is a Property Management company based in Worcester. We are looking to recruit an Apprentice Assets & Compliance Administrator to join us and gain qualifications as you work. This is a varied role which provides excellent opportunity to understand the basis of Asset Management.

The main responsibility is to ensure that all planned and preventative maintenance documents and certificates are received and the Asset registers are up to date and completed within legislative requirements to ensure 100% compliance on all sites managed by Mainstay.

How you will learn:

You learn using a mix of face to face and online training. Trainers will come to the offices to deliver electronic based training sessions to support you each month.

This Apprenticeship will provide a well-rounded introduction into office administration and the property sector which is a great starting place for many careers.

Duties to include

Assist in ensuring that all service visits are completed within the necessary timeframe as set out in the contractors SLA’s/contract.

To update necessary software systems to support the business (QUBE)

Ensure service and maintenance visits paperwork and certification are received from the relevant Contractors in a timely manner and that remedial works are forwarded to the relevant Property Manager, for action and remedial works are completed within acceptable or agreed timelines.

Ensure all work quotations are checked to make sure they adhere to agreed chargeable rates in line with the annual contract terms.

Queries on service visits from internal and external customers, reactive calls and invoicing are resolved in a speedy manner.

Using QUBE to close down any outstanding jobs.

Ensure all invoices for completed works are approved for payment in a timely fashion

To maintain necessary software systems to support the business (QUBE)

Person Specification

A genuine interest in administration and/ or the property sector

A minimum of 5 GSCEs grade C or above including English and Maths

Excellent spoken and written communication skills

A high level of accuracy and attention to detail

Excellent IT skills including use of Microsoft Office

Good organisation skills and able to prioritise workload

Ability to work under pressure to tight deadlines

Ability to work well in a team

Benefits

We recognise that our colleagues often go that extra mile in their daily roles to ensure our clients and customers receive an exceptional service. We like to reward our staff for their commitment and dedication.We are continually evolving and improving our employee benefits to make sure we offer something for everyone.

In addition to the standard salary and holiday allowance we offer:

38 hour working week, flexibly arranged within each team

Pension

Life Assurance

Critical Illness Cover (on passing probation)

Additional day off for your birthday

Additional holiday for long service at five and ten years

Discount voucher scheme for deals on days out, travel, special events, cinema and restaurants

Cycle purchase loan scheme

Free tea, coffee and squash

Job Type: Full-time

Apply now

To apply for this position, please fill out the application form and we will get back to you.

Mainstay Group Limited (registered number 4002715) is registered in England and Wales and all have their registered office at Whittington Hall, Whittington Road, Whittington, Worcester, WR5 2ZXSite by Propeller

1. Introduction

This website is operated by MAINSTAY GROUP LIMITED. All references to ‘our’, ‘us’, ‘we’ or
‘company’ within this policy and within the opt-in notice are deemed to refer to MAINSTAY GROUP LIMITED
its subsidiaries, affiliates and associates.

We endeavour to protect your personal privacy. We provide this Privacy Statement to help you to
understand what we may do with any personal information that we obtain from you. By providing your
personal information to us, you signify your acceptance of our Privacy Statement and agree that we may
collect, use and disclose your personal information as described in this Privacy Statement. If you do
not agree to this statement, please do not provide your personal details to us. This Privacy Statement
is incorporated into, and part of, the Terms and Conditions, which govern your use of the site in
general. We will use your information only for the purposes set out below.

We may need to update this Privacy Statement from time to time. We recommend that you regularly check
this page to ensure that you have read the most recent version.

2. What is personal information?

Personal information is information about an identifiable individual, as defined by applicable law.

3. Collecting personal information

It is your choice to provide us with personal information. We will only collect personal information that
you choose to provide. In certain instances, we may provide you with the option to select whether you
would like to receive information from us or from trusted third parties (for example, by choosing to
opt-in or opt-out of receiving special promotional offers). In some circumstances, you will not have the
option to opt-out, such as when we are satisfying the obligations of a contract with you, administering
a transaction requested by you, or as required by law.

You may choose to provide us with personal information if, for example, you: contact us with an enquiry;
register on the site; forward an item to a friend; purchase an item; fill out a survey or other form
with your personal information included; request us to provide you with information; enter a
competition; post information to public areas of the site; or take advantage of a promotion.

By providing any personal information to us, you fully understand and clearly consent to the transfer of
such personal information to, and the collection and processing of such information in, other countries
or territories. Any such transfer and processing by us will be in accordance with this Privacy
Statement.

4. Use of cookies on our websites

In common with many websites, we use “cookies” to help us gather and store information about visitors to
our websites. A cookie is a small data file that our server sends to your browser when you visit the
site. The use of cookies helps us to assist your use of certain aspects of the site. You can delete
cookies at any time or you can set your browser to reject or disable cookies. You can obtain information
about how to manage cookies at

We primarily use information from cookies for the following purposes:

Traffic monitoring, e.g., the IP address from which you access the site, the type of browser and
operating system used to access the site, the date and time of your access to the site, the pages
you visit, and the Internet address of the website from which you accessed the site.

To register you in programs and to recognize your website preferences.

To recognize repeat visitors for statistical / analytical purposes.

Anonymous tracking of interaction with online advertising, e.g., to monitor the number of times that
a banner ad is displayed and the number of times it is clicked.

To compile and report to third parties (such as advertisers) aggregate statistics about our users in
terms of numbers, traffic patterns and related site information.

We may also use clear gifs (also known as web bugs or web beacons), which are tiny graphics embedded
in web pages and email messages that we use, in connection with cookies, to collect non-personal
information from users to analyze site usage, manage content on the site, track visits to other
related sites, and track the performance of online advertising.

We may also connect the information that we collect through cookies and clear gifs with other
personal information that you provide to us in order to:

customise or personalise your experience of the site; for example, so that we can greet you
on the site by name;

conduct transactions, such as credit card sales;

monitor your use of our website(s) in order to make our communications to you as relevant as
possible and for other marketing and advertising research purposes.

_ga

_gat

landing_auth

js-cookie-notice

5. Use of personal information

We may use personal information collected from you in order to provide you with specific services that
you request as well as in order to provide you with additional services that may be of interest to you.
For example, we may use your personal information in the following ways:

Marketing Communications. We may use your personal information in order to communicate with you about our
products and services and those of our subsidiaries, affiliates, and parent companies and any of their
related businesses.

Marketing analysis. We may use information for internal marketing analysis, for example, to assess trends
amongst our consumers or to measure the amount of traffic to our websites.

Transactional purposes. We may use your personal information in order to respond to your queries and
requests, maintain your accounts, and to manage transactions such as credit card payments for any goods
that you order from us or any of our agents, or for the fulfillment of such transactions (e.g.,
delivery).

Forward to a friend. When you provide us with information regarding another individual, such as when you
request that we send someone information from one of our website, we will only send that individual the
information that you specifically requested that we send. We will not send them additional
communications based on you providing us with their information.

6. Disclosure of personal information

We value your personal information and only share such information with third parties that provide
adequate protection for such information. From time to time we may disclose personal information to:

(a) third parties to whom you have provided your consent;

(b) our service providers and subcontractors, including our affiliates, retained to perform functions on
our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising;
credit card and data processing; age verification; software development; website hosting and management;
information technology and office services; legal, accounting, audit and other professional service
providers; and other services related to our business; and further, provided such service providers and
subcontractors do not collect, use or disclose the personal information for any purpose other than to
perform such functions on our behalf or to provide services to us or as otherwise required by law;

(c) third parties who, in our reasonable judgment, are providing or seeking the information as the
authorised or appointed legal agent of the subject individual; or

(d) carefully selected third parties, including our affiliates, to send you third party marketing and
promotional information that may be of interest to you. In such circumstances your personal information
may be disclosed to these organizations that will be bound by confidentiality obligations and
restrictions on use of personal information. We will obtain your express permission before we allow a
third party that is not an affiliate to send you any such marketing and promotional information;

(e) a person or entity, including our affiliates, in the event of a sale, merger, consolidation, change
in control, transfer of substantial assets, financing, reorganization or liquidation, whereby we
transfer, sell, or assign to such third party information concerning your relationship with us,
including without limitation, personally identifiable information that you provide and other information
concerning your relationship with us; and

(f) law enforcement, governmental or regulatory agencies, or other third party in order to comply with
law or where we believe such action is necessary in order to comply with law or detect, protect or
defend us and/or other third parties against error, negligence, breach of contract, theft, fraud and
other illegal or harmful activity, to comply with our audit and security requirements, and to audit
compliance with our corporate policies, procedures, legal and contractual obligations.

7. Public (or Interactive) areas of our websites

Information that you post on or through the public areas of the site (e.g., chat rooms, bulletin boards
and discussion groups) is generally accessible to, and may be collected and used by, others and may
result in unsolicited messages or other contact from others. You should not provide personal information
about yourself in public (or interactive) areas of the site. Such personal information is not covered
under this Privacy Statement.

8. Security

We take security seriously and we take precautions to keep your personal information secure. We have put
in place appropriate physical, electronic and managerial procedures to safeguard the information we
collect. We have no control over the privacy of any communications while in transit to us. We recommend
that you not include confidential, proprietary or sensitive information in such communications.

In the unlikely event that we believe that the security of your personal information in our possession or
control may have been compromised, we may seek to notify you of that development. If a notification is
appropriate, we would endeavour to do so as promptly as possible under the circumstances, and, to the
extent we have your e-mail address, we may notify you by e-mail.

You are reminded that, in accordance with the Terms and Conditions for this website, which include this
Privacy Statement, you are responsible for maintaining the strict confidentiality of any password, and
you are responsible for any activity under your account and password. It is your sole responsibility to
control the dissemination and use of your password, control access to and use of your account, and
notify us when you desire to cancel your account. We will not be responsible or liable for any loss or
damage arising from your failure to comply with this obligation.

9. Unsubscribe, access, questions and further information

At your request and where the law requires us to do so, we will confirm what personal information we hold
about you, update your information, remove your information, fulfill specific opt-out requests,
including requests where you have previously opted-in with respect to the use of your personal
information, and/or correct any inaccuracies in such personal information if you contact us using the
unsubscribe details provided below.

Please contact: test@test.test

10. Links

The site may contain links or references to other websites outside of our control. Please be aware that
we have no control over these websites and our Privacy Statement does not apply to these sites. We
encourage you to read the privacy statements and terms and conditions of linked or referenced websites
you enter.

As required, this Privacy Statement will be supplemented by additional legal requirements in
jurisdictions where we conduct business. Nothing in this Privacy Statement or otherwise will create, or
add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may
have at law or otherwise against the company or any third party or any of their respective directors,
officers, employees, agents or representatives, nor will the existence of this Privacy Statement or its
application impose or add to any obligations or liability upon RHL does not already otherwise have under
law.