7 Best In-App Support Tools in 2018

If you have customers, you need customer support software. There will always be difficult questions to answer and dissatisfied customers to appease, but at least managing your support requests can be simplified. That's where customer support apps come in. These apps are designed to make it easy for you to better support your customers. In-App Support Tools bring chat messages, e-mail, tweets and more into a customer support command center. They enable you to sort messages, assign them to correct team members, and make sure your customers get a reply. You can also build knowledge base containing help documentations so your customers can find answers to common questions quickly. Analyzo has listed the best In-App Support Tools that you can choose from based on your requirements. Click on Quick View to see plan features or compare plans across companies.

1

2

3

4

5

6

Top In-App Support Tools

Helpshift platform consists of a mobile-focused SaaS solution, which aims to provide embedded support desk for native apps, allowing developers to capture device info from their users so that they can troubleshoot problems quicker and more effectively. View More

Intercom makes communicating with your customers simple, personal, and fun for everyone. It is an innovative CRM application which let you interact with your customers/users either by email or live on your website when they are browsing it. View More

Hotline.io allows businesses to provide support to their customers from within their apps. It offers its real-time engagement and self-service features, like High Speed UI, In-App Chat, Targeted Campaigns and Mobile FAQs, for the app-based businesses to manage rapid business growth.
View More

RevTwo has rethought support to optimize the way customer questions are handled throughout the entire process. It provides powerful diagnostic tools that enable you to work with your customers and troubleshoot even their most challenging problems. View More

It helps discover user experience for the app with smart prompts. Apertain In-App Support guides users to leave feedback when they are not satisfied. It is easy to setup and intuitive for users to take part. View More

Conversocial provides hosted live chat and in-app support and feedback for mobile applications. It is a fully fledged in-app FAQ, in-app feedback, and live chat platform for iOS, Android and PhoneGap apps. View More

Drift is a messaging app that makes it easy to interact with your website visitors and customers in real-time, from anywhere. You can use Drift inside your website or app and easily chat with your customers in real-time. View More