What we do

Mailing Services

Business Reply & Response Services

IMX administers business reply and mail response services permitting IMX’s customers access to reliable offline customer communications. These are complemented by a number of online response services.IMX’s customers can request access to any number of business reply and response options in all western European countries, the USA as well as a number of Asian, African and Australasian countries.Charges are based on set-up, monthly maintenance, batched return by parcel or courier and postal charges per letter.

Periodicals - Publishing Mail/Newspapers

Periodicals, Journals, Newspapers and Magazines benefit from discounted postage rates based on stringent preparation and service conditions.IMX manages all qualification, presort and delivery requirements for all major postal administrations enabling both large and small circulation periodicals to enjoy cost reductions and service enhancement.Please contact IMX for details.

Direct Mail Distribution

IMX provides full compliance for clients wishing to access bulk discounted services in the UK and around the world.Please contact IMX for details.

Data received by IMX is protected under the Data Protection Act (England & Wales) and similar European legislation.Data supplied in all major formats is accepted by IMX as well as custom formats for re-formatting. Double bit characters are also accepted for processing.

Subscription and Data Management Services

Subscription services for publishers, clubs, societies, charities, mail order companies and so on include:

subscription and member database maintenance

subscription and member renewal notice management

subscriber and member verification

subscriber and member payment and despatch confirmations

subscriber and member complaint handling

customer reports: daily, weekly, monthly, quarterly and annually

Design and Printing Services

IMX has Design capabilities in-house to assist with formatting carrier sheets, personalised letters, invoices, receipts, addendum’s, with compliments slips, special offers, tickets, surveys, questionnaires and similar presentations. For full Design requirements for catalogues, brochures and so on we recommend design agencies to capture and replicate your full requirements.IMX’s printing capabilities extend to high-speed inkjet and lasering from A6 to A3 size (including duplex laser). Digital print options are available enabling select data to be dropped in a multiple of locations in the one document.IMX provides ‘print-on-demand’ to enable clients to minimise or eliminate storage costs for pre-printed.

Pick & Pack, Storage & Retrieval Service

IMX has in-house storage facilities for pick & pack.

In-house storage accommodates:-

IMX’s e-commerce logistics solutions (pick and pack)

advance lodgement of supplies or inserts for an imminent mailing/distribution requirement

External facilities are used extensively for long term storage: back copies, archive goods and customers own supplies for ad hoc mailings.IMX provides a computerised online stock inventory control system for customers to oversee all their stock and stock movements.Plastic card embossing and magnetic strip encoding is also available at IMX for clubs, loyalty schemes, schools & universities and promotional uses.

Litho and full colour print press options are available through IMX’s preferred suppliers. Details on request.

Pick and pack services for books, videos, CD’s, promotional goods or other products sold by the growing list of entrepreneurial e-tailers delivered in or from store are available at all IMX handling centres in Europe.Orders can be received electronically, offline or by voice instruction (with written confirmation) and can be as small or as large as a customer requires. Small consignments are subject to a minimum daily processing charge.

Response, Encashment and Payment Services

IMX provides full service response handling and payment services for consumers and business to business customers.Payments by credit card, cheque, standing order, redeemable certificate and cash are accepted by a number of IMX’s offices and otherwise by approved specialist encashment suppliers.Detailed reports are customisable in consultation with each customer.

stock - in and out including returns handling with real time live view

pick and pack into clients or IMX supplied packing materials

production of invoices, return labels, order confirmation

despatch reports by mail, registered or tracked parcel services

delivery reports (for tracked orders)

returns handling

Customers with small or large complex distribution requirements are requesting complete end-to-end managed solutions. IMX can take over from the front end web portal and seamlessly integrate an order stream and product management system to suit a clients requirements.IMX’s logistics services are completely transparent from a supplier and cost point of view. This enables customers to select suppliers in the chain as well as change suppliers where demands change, for example, upgrading services for more urgent delivery.For a no obligation initial consultation please contact your local IMX office.