You arrive early check price changes open the store, do onlines dust and serve customers. I learned patience and how to stand my ground. I would rather not comment on management. or the coworkers for that matter. The hardest part of the job is the long hours but sparse days and lack of advancement. The most enjoyable part of my job is working with people I love people and making them feel good about themselves and there purchase.

the manager at the kingsway garden mall location is nothing more than the scum on the bottom of my shoe. hes pathetic. hes also the biggest bully ive ever met. so childish and hes supposed to be a grown man.

SoftMoc was a great place to gain more experience working along other as well as with customers.

Sales Associate (Current Employee) – Hamilton, ON – 8 November 2016

SoftMoc gave me the opporunity to work with others and with customers as they came in. I was also able to gain knowledge about the tasks of a manager by being given more responsiblilty wiith the closing of the store at the end of the day. Tasks such as making money deposits and filing the paper work for the nightly deposits.

Pros

Worked on commission, was given a lot of hours.

Cons

Was at times hard to balance with my other job and have a life outside of work.

Once you get to know everyone at the company its like we are all family. everyone remembers who you are and everything. they run their company kind of wrong by not allowing managers to get raises and not allowing anyone to get benefits. plus the wages are quite low. they also expect managers to work all of december, ever day, for at least 12 hours a day.

Typical day at work would be meeting your goal for the day of example.. 500$ a day. Help customers with sizes and styles.

Sales Associate (Former Employee) – Mississauga, ON – 27 August 2016

Management could have been better. Everything i did at Softmoc, i have done in my previous jobs at Footlocker and Sportschek. The most enjoyable part of my job was seeing previous customers coming back for the great customer service.

It was an awesome company to work for if I could back I would, the brand's of shoes are nice and wonderful, super comfy and pretty affordable. I wouldn't go back due to my position of key holder being taken for another employee who only started work 2 weeks before it being given away, and the low pay but that can be compromised with the commission but either way I wouldn't do it again the hours weren't to ideal for a parent. I myself barely saw my child. even with working an 11 hour day the one day I didn't get over time even though I was only part time

typical day at work is helping customers.Dealing with a lot of customers taught me that people have all kind of attitude, long patience is needed.The management is very good, they give good hours and a raise every 3 months, and of course the best manager.The coworkers are nice, some works hard some do not.Hardest part is when the store is short staff.Enjoyable part are the events like Christmas party, new year's eve dinner.

Excellent work environment, and a great place to form work relationships

Assistant Manager (Former Employee) – Belleville, ON – 20 July 2016

I had such a wonderful time working in the Softmoc company. All my co-workers were accepting and fun to work with. The management was easy to work with and trained their employees very well. I never felt nervous going to work when I was there.

The store is managed by one manager and two assistant managers, two of which do not have enough experience to properly train others. I have over a decade in retail experience, all of which I left with glowing references, and was treated by a 20-year-old assistant manager as though I had never worked a job before.

The hours were flexible and there was lots of opportunity for commission and bonuses, but the base rate ($7/hour) made it difficult to make much more above minimum wage in a part-time setting.

The manager and one assistant manager recently made homophobic and body-shaming remarks towards me, which I stood up to and know that lead to my dismissal.

My manager and district manager were best friends, so nothing was ever changeable when it came to the managers poor attitude and work ethic. There's room to make more than minimum wage if you're a shoe sales god. (commission). And the company is constantly asking their customers for reviews, which is both good and bad. The top reviews got rewarded by head office with gift cards, bad reviews basically got a slap on the wrist.Otherwise, typical retail.

A typical day at Softmoc includes employees enjoying a relaxed environment, where we can attend work and know we are in a safe place. It also includes fast-paced rushes, requiring sales associates to treat customers with their most attentive attitudes. I have learned a great deal about how to properly greet customers, provide them with assistance, and ensure they are receiving the best service possible. The hardest part of the job is having to deal with the odd, ill-mannered customer. However, if you continue to treat them kindly, then you know at the end of the day you took all of your power to still treat them with respect. The most enjoyable part of the job is getting to know your co-workers, and enjoying the variety of customers that come in on a daily basis. I learn a great deal of life-skills from customer experiences, and it greatly pays off when the customer gives you a great customer review at the end of the day. This job has been very rewarding for me, and has taught me many life skills that I will be able to continue to use in all future employment opportunities.

Everyone that work with are kind and fun, but the company is not the best. You only get paid $7.75 an hour and then you get "commission" which isn't really commission at all. A couple days I worked I wasn't allowed to have my break (I work 8 hour+ shifts).

I worked as an assistant manager, and worked about 50-55 hours a week on the off season, despite being told i'd work 35-40. the store was severely understaffed and super disorganized. There is no HR dept, and it shows with the way you are treated by upper management. No one cares, and its every man for himself.

It is a wonderful place to work, everyone is friendly yet efficient in there work. Great benefits and you always learn something cool about the sales industry. you are able to grow and hone your skills as a sales person.

Pros

commision+discounts

Cons

undefined work hours (you will work any time of day any day depending on the schedule)

Softmoc's commission base allows for a schedule where employees are required to work on their own for hours at a time. Although this allows for great growth in independence for the employee as well as allows them to make more commission per hour, it creates a workplace where the employee is not considerably available to their customers during busy periods and decreases the amount of assistance the employee can provide to their customers. While this increases the wait time as the single employee is having to give their attention to several customers at a time, the rushed atmosphere increases the number of mistakes that can occur, allows the store to become increasingly messy and lowers the patience of many customers needing immediate assistance. This would most likely be the hardest part about working at Softmoc at that any employee will have to deal with. On a typical day, Softmoc is incredibly easy going. Coworkers are always available for assistance and managers are extremely friendly and understanding, creating a very comfortable, family-like atmosphere for all employees. Cooperative thinking is used to solve any discrepancies and all employees are reminded that mistakes are ways to learn and are then taught how to do the job correctly. Discounts on products are amazing and the store itself is incredibly easy to maintain and manage.