A pet owner booked my services and we haven't met yet. Can I accept?

If the booking is a match for you judging from the information available, feel free to accept. You can exchange messages with the pet owner afterwards.

Please organise and have a Meet & Greet with the pet owner and the pet before the start of the booking. This way you can make sure that it really is a good match.

If it turns out not to be a good match, you can always cancel the booking. Contact our customer support in order to do so, and don't forget to mention the booking reference and the reason for cancelling.