IMPORTANT: Before you follow the steps later in this section to resolve the
issue, restart your computer and then try to install, update, or remove your
Office program again. If Windows Installer has recently received upgraded
files, the files are copied to a temporary location and the files are not
copied to the appropriate folder until you restart the computer.

To
resolve this issue, follow the steps in this four-part procedure in the order
in which they are presented.

NOTE: In some circumstances, you may be prompted to insert the Windows
Me CD when you click Create Disk. This occurs if the installation files that are necessary to
create the Startup disk are not on the hard disk.

When you are prompted, insert a formatted floppy disk in
the floppy disk drive, and then click OK to confirm that the contents of the floppy disk may be
overwritten.