FAQ Training

If you have any questions or problems, we recommend you firt check your training and user manuals for guidance. If you are still unsure, you should contact PureGenex. All machines are supplied with a 12 month warranty, which includes technical and treatment support from highly experienced practitioners. You are then able to purchase continued support and care packages from our Online shop, should you wish to continue this valuable cover.

Whilst you don’t need any other qualifications to operate the PureGenesis, it is recommended that you undertake the “Core Of Knowledge in Laser Safety”. This is a very useful grounding in the safe use of any Laser-based device. Courses are available on-line from a variety of companies, such as Intermed Clinical Ltd. , for under £50 + VAT.

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