It solved the problem. Excellent suggestion. Thank you!
Thank you. It's easy as 123.
Woohoo! It worked. I've been trying forever. Thank you!
Thank you! I have been troubled by that for a month!
OMG thank you! That was my problem. You are my life saver!Other:

This is NOT abusive. I pressed this button by accident.It is spam / self promotion.It is offensive or harmful.It does not contain enough information.It contains or requests illegal information.It does not make sense.

"All the settings of your phone will be reset to the factory..."

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How to make a hard-reset the phone?
Within 10 seconds, need to hold down three buttons simultaneously:1 - click on the "Inclusions"
2 - the main screen (or the menu button on the phone)
3 - volume knob (press the volume down rocker "down").
But note: all the settings of your phone will be reset to the factory, and all third-party programs will be removed permanently. To resort to hard-reset, I suggest, in extreme cases.
Within 10 seconds, need to hold down three buttons simultaneously:1 - click on the "Inclusions"
2 - the main screen (or the menu button on the phone)
3 - volume knob (press the volume down rocker "down").
But note: all the settings of your phone will be reset to the factory, and all third-party programs will be removed permanently. To resort to hard-reset, I suggest, in extreme cases.

"Account you can reset your phone to factory default by hard reset..."

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Hi, In case that you forgot even your google account you can reset your phone to factory default by hard reset. Be warned that doing factory reset cause to delete your beloved apps installed. If you are sure to do the hard reset then follow this simple steps.1. Reboot your phone
2. Press and hold volume up + power on + menu until you see the android recovery menu.
3 choose wipe data/factory default ( note that you cannot use the touchscreen when you are in recovery mode) press volume down or up until it is highlighted.
4. press menu button (middle) for select
5. reboot your phone ( it takes a little longer)
You can now set up your phone. Hope it may help.

dalilah.burgos11 said: first reboot u r phone, to do that u have to press n hold volume up power on menu until u sthe android recovery menu.then choose wipedata/factory default. NOTE:YOU CANNOT USE TOUCHSCREEN WHEN U ARE IN RECOVERY MENU, PRESS VOLUME UP OR DOWN UNTIL IT IS HIGHLIGHTED! !!!

"From the home menu screen ..."

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To reset device, deleting all data, follow the steps below:

> From the Home menu screen , touch the Main menu tab, located at the bottom
> Touch Settings
> Scroll down to the bottom of the menu
> Touch Reset
> Touch Reset Phone
> Read the statement displayed then touch Proceed
> the PIN then touch Done to confirm the Phone Reset.

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