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How to remove Tencent (QQ PC Manager, QQ Phone Manager, etc)

Tencent is an intrusive unwanted program. The publisher is Tencent Technology (Shenzhen) Company Limited. The program comes in bundles and installs without user’s permission.

Harm from Tencent

It is impossible to uninstall the chinese program in a usual way. Tencent is absent in the list of installed programs and there is no uninstall.exe in its system folder. Moreover, Tencent is able to recover after uninstalling.

Components of Tencent

Files

TAOFrame.exe
QQGwp.exe
tencentdl.exe

In some cases when the PC is infected with Tencent it may be impossible to downloadl MalwareBytes Anti-Malware or another curing utility. In this case download the program using another computer and bring it on flash.

So how to get rid of Tencent (QQ PC Manager and other components)?

Remove Tencent components with Anti-Malware

Download and install Anti-Malware Free (howto). Scan your system and remove all threats:

Do not restart your computer and proceed to the next step!

Clean Tencent traces with AdwCleaner

Download the latest version of AdwCleaner. Run it and remove all found adware and PUPs:

Do not click OK, do not restart your computer and proceed to the next step!

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27 comments

All nice and clear with your comments.
I was scanning with Hitman, Anti-Malware and AdwCleaner. If someone have similar problems i suggest to try first unistalling any chinese apps (with some luck i did it without knowing chinese :P) in my PC was installed ADSafe and Tencent. The last one didnt want to die that fast…and to be honest this morning i was thinking thinking to reinstal my OS. Ha ha…
Thankx for the help !

Hello! I advise you to perform the following actions:
1. Download the latest AdwCleaner.
2. Boot to the safe mode.
3. Close all agents of Tencent in the system tray if it launches (probably it will launch even in the safe mode). Just right-click and select “chinese exit button” (see the images in the guide.)
4. Run AdwCleaner (working in the Safe Mode). Agree to restart PC when AdwCleaner asks.
5. Boot to the Safe mode AGAIN!
6. Go to Program Files, delete Tencent folder. Then delete all folder we mentioned in the guide.
7. Be sure to clean C:\Users\yourname\AppData\Local\Temp\ (delete everything inside that you are able to delete)
8. By the way you may run AdwCleaner once again.
9. After you are sure you removed all tencent folders from the disk you can reboot to the normal mode.

I have one little problem, i’ve managed uninstalling it and deleting all the files and values from regedit, but i’m still stuck with a folder full of .tmp files that say i can’t delete them because they’re open in windows explorer,which they are not. What can i do?

Hello, I did the same thing. Did you manage to solve things?
I can log in on my laptop but then the screen goes black. No menues or anything are available, I can Ctrl+Alt+Delete and open the task manager but nothing else. I’m having a rough moment.

great article! it helped a lot though I still can’t delete it lol. In regedit, there’s a tencent Device Desc file in Kernel Driver Folder. It doesnt let me delete nor change the binary code. what can I do regarding this? Cheers.