By placing an order with City Explorer App Sdn Bhd (“CEASB”), as a customer, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.

Payments

Customers shall be liable for full payment of fees when order is placed. Full payment shall be made upon placing an order with CEASB or in accordance with the agreed credit term. All prices quoted are exclusive of any applicable taxes unless specifically noted otherwise.

In the event that your credit card or other payment method cannot be charged for any reason, CEASB reserves the right to either suspend or terminate your order.

CEASB reserves the right to review and approve the suitability of the order submitted. CEASB, in its sole discretion, may reject or cancel any order for any reason which it believes in good-faith to be detrimental.

Cancellation & Refund

CEASB reserves the right to reject any cancellation made by customers, refund and change requests deemed unfit or unreasonable.

No refund will be issued once an order is placed. Once the order is placed, it is non-refundable and non-transferable.