You need to download and install the firmware updates before updating the map database.

Yours must be a 2009 model? There are up to 4 updates that need to be loaded onto an SD card and run through in sequence.

You need:

1. 8R0906961T to get to firmware 0031
2. 8R0906961AS to get to firmware 0206
3. 8R0906961CC to get to firmware 0253
4. 8R0906961DF to get to firmware 0257

That's the highest level of firmware for pre-facelift cars - I doubt any more will be released unless an issue is identified.

There is a newer map update available for 2015 now (6.20.4) but there's no activator yet. I would spend some time sourcing the firmware updates and doing those (all 4 will probably take you a couple of hours if you've only got 1 SD card, or less if you have a few and don't have to keep formatting them again and copying files across)

The map database update takes around 2.25 hrs and you really want a high speed Sandisk 32GB SDHC card with minimum 45MB/s or it can take MUCH longer

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