How come I did not receive my sample after one month?

There are a lot of reasons that the parcel did not arrive to you or even return to Japan. For example, the wrong address, customs or post office related issues. We apologize for this but we will not resend the parcel because it is a free sample system. Moreover, we ship out the sample for free therefore we do not have tracking number to find the specific item for you. Thank you for your understanding.