Help

RIDES

What is Slow Travel?

Slow Travel is an alternative way of travelling based on the idea of taking time to discover a new destination. Slow Travel leaves a great place to seredenpity and is also a great opportunity to become part of local life and to connect to a place and its people.

Is the ride private?

Our custom-made adventures are strictly private, adjusted to your preferences and your pace. We never combine guests into larger groups.

Can I drive the sidecar myself?

Traffic in Moroccan cities is often hectic and require some driving experience. Moreover, driving a sidecar is very different from a motorbike. Thus, we don’t offer a self-driving option on our city rides. You’ll be in better hands with an Insider driving for you. For a self-driving experience, enquire about our expeditions by visiting www.insidersexpeditions.com or by contacting us.

How many people can fit per sidecar?

Our sidecar are insured for up to 2 passengers per vehicle no matter their age. One passenger behind the driver and one in the basket. If you are more than 2 passengers, just book extra sidecars to accommodate everyone.

What can I see and visit?

With good guidebooks such a Le Guide du Routard or Lonely Planet, you should be able to visit all the main sites of Marrakech, discover nice restaurants and stores. With us, you’ll explore off the beaten path places you couldn’t go to without a knowledgable insider. We thrive at pushing closed doors, exploring rusty tracks and discovering long-forgotten architectural jewels. However, it’s your ride your way! If you would prefer a more mainstream ride, please let us know in the “Special Requests” box at the end of your online booking process.

Do you offer shopping sprees or kid-friendly adventures?

Challenging us with a specific request is what we enjoy the most. All our rides are tailor-made according to your desires, just ask upstream so we can craft a memorable journey just for you. Please let us know in the “Special Requests” box at the end of your online booking process. A set of options is also available to spice up your ride.

What equipment should I bring on my ride?

Sun is very bright and rain is scarce in Morocco, so please wear long-sleeves and UV-protective sunglasses whatever the season. Wear comfortable shoes and pack suncream and your fully charged camera.

Where does the ride start and end?

For a hassle-free experience, we start all our rides from Le Grand Café de la Poste in central Marrakech or we can come pick you up right at the door of your hotel in downtown Marrakech at a fee of 200 MAD per sidecar. To give a classy touch to your ride, we will drop you down anywhere in downtown Marrakech.

What’s included in all rides?

Our rides are all-inclusive. We want you to truly enjoy the ride right from the start and forget about logistics or unexpected situations.

Pick-up at Le Grand Café de la Poste in downtown Marrakech (For departures from the outside of Marrakech, please contact us for a customize estimate), sidecar rental driven by an insider, helmets for adults and for kids, bodily injury insurance, site entries, sun cream and bottles of water are included. For the Atlas Ride and the Desert Ride, a traditional lunch is included. Alcohol, tips and personnal shipping are not included.

Please note that the use of helmets is compulsory by law and should always be respected. Disposable cap will be provided for each customer. Our helmets are kept in perfect condition, cleaned and disinfected after every ride.

º Our insiders selected, tested and approved local souvenirs as well as tokens from your sidecar ride. We would like to keep it a surprise for you to enjoy but as a hint, our souvenir box is offered in a beautiful custom made totebag.

None of them works for you? Just drop us a line and we will do our best to fit your request.

How can I write a review about Insiders?

To write a review about your ride, go on our TripAdvisor page and sign in/log in. Fill in the Write a Review form and Certify that your review is based on a genuine travel experience by selecting the check box, then press the Submit your review button. You can also leave a review on our Facebook Page and post colorful pictures of your ride on Instagram with @insidersexperience.

Is it Ok to tip my insider?

Tipping is always optional. But if you had a great time and want to thank your insider, gratuities are very much appreciated.

PAYMENT & GIFT VOUCHERS

Do you give discounts for kids or for groups?

Our rates are per sidecar which can accommodate up to two passengers whatever their age. Thus, we can’t offer discounts for kids. For groups above 10 people, please contact us for a discount.

How can I pay for my booking?

At Insiders, we use Stripe to process credit card payments on our website. Stripe is certified as PCI Service Provider Level 1 — the most stringent level of certification possible. Here’s a list of other companies that use Stripe. Moreover, when you opt into saving your credit card with us, all storage of sensitive information (i.e., your credit card number) is kept in Stripe’s secure environment. At no point can we see or store your credit card number on our systems.

What currency can I use to pay for my sidecar ride?

Our prices are in Moroccan Dirhams (MAD) but we do accept payment in more than 130 currencies from almost any credit card and debit card, no matter where you live.

There are two types of fees that you might see when making payment with an unsupported currency or from a different country than Morocco.

º Bank Conversion Fees

If Paypal doesn’t support your currency, then your payment will be converted into Moroccan dirhams by your bank. Your bank will add an additional fee for you to pay.

º Foreign Transaction Fees

If your bank account is based in a different country than Morocco you may receive additional fees. This is up to your bank, so the exact behavior might vary.

What can I do if the payment for my order has been declined?

If your payment has been declined, then you’ll need to place your booking again.

º Check your card details to make sure the information is correct, e.g. the expiry date or your billing address.

Make sure you enter the security code correctly – that’s the three digit number on the back of your card.

º Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them or contact your bank.

If you’ve checked all of the above, try paying with another card.

If you’ve tried all these and are still having problems, click here to contact our team.

Do you offer paper or non-electronic gift voucher?

Gift vouchers are usually sent by email. You can choose to print them yourself or to collect it printed by us during one of your trips to Marrakech.

Can you help me with my promo code?

Type in or copy paste your code in the Promo code box, exactly as you received it and without space. Click the “Update” button to apply it to your order.

Do not forget to check that the code has been correctly applied before confirming your purchase, after it will be too late! For this, take a look at the total amount of your order.

Your Promo code does not work? Follow these tips:

º Use only one Promo Code per order

º Codes all have an expiration date

Do you still have problems with your Promo Code and would like to contact us? Click here.

Are my details safe when ordering online with Insiders?

Safer than it’s ever been. We use one of the most secure online ordering systems on the market.

We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This technology includes the following features:

º Authentication : this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
º Encryption : this encodes the data, so that it cannot be read by anyone other than the secure server.
º Data Integrity : this checks the data being transferred to ensure it has not been altered.

In the unlikely incidence of unauthorized use of your card you must report the incident immediately to your credit card provider.

Will I be charged international bank fees when ordering?

It’s possible you may be charged a conversion fee and/or an international transaction fee by your bank if you’re paying in Moroccan dirhams (MAD) and in Morocco – this charge comes directly from your bank and is outside of our control.

We can’t guarantee that when you place your order you will or won’t be charged a fee.

What currency can I use to book with Insiders?

Our prices are displayed in Moroccan Dirhams (MAD). You can check the daily conversion rate on www.xe.com.

If your payment card is registered with a different currency than the Moroccan Dirhams (MAD), then your bank will automatically convert the price using their exchange rate. You don’t have to do anything it’s all automated.

CANCELLATION & REFUND

Can I cancel my order after I’ve placed it?

To receive a booking confirmation, it may take up to 24 hours in high season.
If you shall need to cancel your booking before receiving the booking confirmation, we refund you with 100% of the fee.
º If you cancel by writing at least 5 weeks prior to the ride, you will get a 90% refund.
º If you cancel by writing 48 hours prior to the ride, you will get a 50% refund.
º If you cancel less 48 hours before meeting time, no refund will be granted. Please check the cancellation policy (Link 28) in case of heavy rain.

Can I get a refund in case of heavy rain?

It happens rarely in Marrakech, but heavy rain still falls. Usually, we just wait a few minutes and the sun comes back even brighter. If you decide not to start the ride, Insiders shall refund you with 100% of the service fee, even without any notice. However, if your ride has already begun, you’ll be charged 100% of the service fee.

TECHNICAL

I’m having trouble accessing your website. What should I do?

If you’re having trouble with the website we’d suggest you try the following:

º Firstly, you may need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us. On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

º We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.
If after this you’re still having problems, please contact us.

What should I do if I am seeing your desktop site on my mobile device?

Our desktop site should automatically load up on desktops and tablet devices when visiting Insiders. If you’re seeing our desktop site on your mobile device, then clearing your browser’s cache and cookies should help.

To clear your cache and cookies on a mobile browser please see the below steps:

iOS – Safari
Press the Home button and go to Settings. You’ll see Safari listed with some other apps. Simply select Safari and then select ‘Clear History’ and ‘Clear Cookies and Data’. Once you’ve done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop.

iOS – Chrome
If you’re using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select ‘Settings’ and then ‘Privacy’ on the next screen. You’ll then see the options to clear your cache and cookies. Once you’ve done this, simply close and reopen Chrome again and go to our website.

Android – Chrome
If you’re using an Android device, then with your browser open, press the Menu button. Select ‘Clear Browsing Data’ and then ‘Privacy’ on the next screen. You’ll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

What can I do if I’m not receiving emails from Insiders?

After you sign up and place a booking, you should receive a variety of emails from us, which include Booking or Refund Confirmation emails and any responses from our team. There may be a number of reasons why you’re not getting these from us.

About us

Insiders is a slow travel company.
Off the beaten path and tailor-made, we turn your trip into a unique journey. Push doors to secret riads and gardens, ride on long-forgotten tracks and live unique encounters.