Service: Improve customer experiences

Customer loyalty always pays off!

Studies show that over 90% of customers are well served in the service, receive competent answers and assess the service calls as very professional. However, the same studies also show that 80% of these customers would be willing to switch competitors when they receive the right offers … conversely, only 20% of customers are actually loyal.

LearnVision assists you in generating loyal customers from satisfied customers and supports you in the implementation of your service strategies (including selling in service, cross-selling). Rely on our service expertise to turn every service call into a positive customer experience.

Selecting the right actions for your situation, needs and targets and implementing an efficient training solution with a focus on sustainability and impact are the core tasks of LearnVision. Our objective is to ensure that your customer service is successful in the market, that your customers are enthusiastic, and that your service employees and managers are fit for the new challenges (including digitization, Industry 4.0).

Our exclusive partner, Success Analytics, has been dedicated to measuring and implementing learning for more than 25 years worldwide. The resulting know-how already helps more than 5,000 companies to analyse and successfully control their HRD processes and training. Studies of particularly successful projects and actions are separately analysed at Success Analytics to determine the implementation success factors and the best-practice skills that have a sustainable impact – the foundation of our performance for you. Take advantage of this know-how exclusively at LearnVision to efficiently implement success-relevant learning content.

Highlights from our learning methodology

Research with successful ROI-based skills and a clear focus on sustainability and impact

From seminars for beginners to seminars for long-term service employees, we support you with our comprehensive qualifications. The trainings are aimed at service, marketing and managers. The learning content and implementation are customizedto your needs based on your strategy, individual performance levels of your employees and the learning culture in your company and with a focus on sustainability. The result is performance-related learning content, which is implemented by using the C3 model according to the latest psychological learning methods and as needed in a learning mix (classroom, virtual or blended with e-learning).

To ensure a high level of sustainability, all our best-practice based trainingsinclude pre-study, research-based learning materials, practice references and learning-transfer-tools. Our ACTIV-tools support the managers and the organization in the successful implementation.

times cheaper to keep customers than to acquire new customers

of customers are not loyal

increase of loyal customers

ROI on Service Excellence Initiative

Service Sells

More and more companies are moving on to using the good service contacts to position new / further products and services with the customer (including selling in service, cross-selling).

LearnVision assists you in managing the fine line from a reactive professional service employee to an active service business partner.

Here is an overview of our worldwide successful training that can be customized to your needs to ensure greater learning success:

Service Sells

Challenges and opportunities in service, “bridge” from service to sales, recognize when can be sold, open sales dialogue, collect information, convey information, deal with doubts and misunderstandings, close sales dialogue, selling products and services in a beneficial way

Use Communication Digitally

Interlink Customer Relationships

Human / business model, definition of performance criteria from the customer’s point of view (objective and emotional), key activities from the customer’s point of view, optimizations and phases of customer relations

Contact us! We are just a click → or number ([+49] 211 53 883 422) away or request our case studies or projects. →

Management and Coaching

Our studies from 500 selected projects show that managers have the greatest impact on sustainability.

We develop your managers as “promoters and supporters“.

The following trainings give your managers important competencies to successfully challenge and support employees in their daily work and thus reach the objectives better and faster.

Acknowledgement and Feedback

(Blocks also separable)

Motivational factors, recognise and analyse situation, benefits of acknowledgement, Leadership with acknowledgement / praise, benefits from constructive feedback, feedback rules, constructive feedback and awareness, interaction with colleagues, use skills at the right time