I've been with this bank for about 25 years and have always told friends how I really like this bank. But, that all changes today. Yesterday they cashed a check against my account that was nearly one year old! When asked how old a check needed to be not to get cashed they told me six months. When I reported the almost one year old check they cashed and that I wanted my money refunded, the story changed, to "there is no date".."it depends" So, apparently it depends on WHO cashes the check! A very DISCRIMINATORY policy. I am very disappointed with this bank.

I have been with Peoples for over 20 years and never once had a problem. The staff is always friendly and helpful. I am really surprised at what I read as I have never experienced any problems. I will continue to do banking with Peoples until I have a problem with them. But I honestly do not expect there to be one.

I came in after hours on a Sunday. The staff was closing up.
However, once they saw I needed to do some transactions, they stopped what they were doing and assisted me.
I was grateful.
Rent was going through the next day!

IF I COULD RATE NEGATIVE STAR(S) I WOULD
$185.00 IN OVERDRAFT FEES FOR $37.00 OF OVERDRAFTS

1) THERE SHOULD NOT HAVE BEEN ANY OVERDRAFT, CONSIDERING MY DEBIT CARD SHOUD HAVE BEEN DECLINED FOR ANY OF THOSE PURCHASES. MY CARD HAS A BLOCK (OR SO I THOUGHT) THEY TURNED ME DOWN FOR AN OVERDRAFT PROTECTION OF $100 SO WHY WOULD THEY NOT BLOCK MY ACCOUNT FROM OVERDRAFT ??? THE REASON IS SIMPLE... SO THEY COULD CHARGE THE FEE'S

2) I HAVE REQUESTED A CALL FROM A HIGHER AUTHORITY MANAGER ( FOR MORE THAN 11 MONTHS) N O T H I N G !!!!!!
I CAN NOT GET ANY HIGHER THAN THE BRANCH MANAGER, WHICH I MIGHT ADD NEVER CALLED ME. I HAD TO CONTINUE TO CALL THEM AT LEAST TWICE A MONTH. I FINALLY GOT A CALLBACK... YOU GUESSED IT, THE BRANCH MANAGER
A R E Y O U K I D D I N G ME ?????????

3) WHEN I ASKED ORIGINALLY IF THEY COULD HELP ME OUT IN ANY WAY, MY ANSWER WAS I SHOULD HAVE BEEN MORE OBSERVANT TO MY ACCOUNT AND IF I WANED TO, I COULD CLOSE MY ACCOUNT

4) I CORRECTED THE ACCOUNT THE NEXT DAY WITHIN 24 HOURS. BY TRANSFERRING FUNDS FROM MY SAVINGS ACCOUNT, BUT BECAUSE SATURDAY IS NOT A BUSINESS DAY, THE 24 HOUR RULE DOES NOT APPLY

FOR THE QUESTIONS BELOW
HOW LONG HAVE YOU BEEN WITH THIS BANK ? T O O L O N G !!!
HOW MANY BANKS HAVE YOU HAD BEFORE ? IN OTHER WORDS... DO YOU CHANGE BANKS A LOT .... I'M 53 YEARS OLD AND ONLY HAD 2 OTHER BANKS
THE FIRST BANK WAS WHEN I MOVED TO A DIFFERENT STATE AND SECOND BANK CLOSED SEVERAL BRANCHES IN MY AREA

Sir you need to get a grip. You made the case for the Bank. Your spending money you don't have. I'm a 53 year old man and I've never have been charged an overdraft fee. I've never in my entire life have bounced a check. Your coming across badly,you need to take stock in yourself.

The manager was incredibly rude and disrespectful. She continuously interrupted me and said there was nothing she could do about it and did not even attempt to help me. There no other people waiting at the time yet she did not even look at the documents that I had given her, which was very unprofessional. She said they don't often have such cases. Well it is part of your professional responsibility to learn throughout your career, since there may be others in the future. The employee that I went to previously was much more helpful and knowledgable. I will not be banking with them in the future.

This branch, located at 716 Broad Street in Waterford, Connecticut, is BY FAR the WORST bank that I have EVER visited! Everything was horrible - especially the Customer Service. Not only did the branch DENY ME ACCESS TO MY OWN MONEY (I had to provide proof of address - which I did - but because it was a Saturday they said that they were NOT COMFORTABLE approving it, and told me to come back on Monday). Keep in mind, I went to another branch 20 minutes later, and that branch approved it with no problems, and advised that I report the one that I am currently reviewing. I told the teller at Broad Street that I needed gas and that is why I was doing the withdrawal, and she literally told me to ask someone at a gas station for $5. I am a retail manager, and if one of my employee's EVER told a customer to ask a stranger for money, they would be fired on the spot. But instead, the teller got a pat on the back. THAT is how messed up this branch is. And the manager? Absolutely the RUDEST individual I could imagine. The words "I could approve this, but I dont want to" were actually spoken from her lips. Imagine that, a bank manager COULD have given ME MY OWN MONEY but DIDN'T WANT TO!!! SERIOUSLY?! Dont visit this branch unless you specifically want your day to be ruined. Honestly. It should be closed immidiately. Because of them, I am closing my account with People's Bank entirely. They couldn't pay me to stay with them after that experience. (yes, it was THAT bad)

i OWN AN AUTO SHOP, I USED MY PEOPLES CARD TO BUY AN ENGINE ONLINE, I ORDERED A USED ENGINE, THEY SENT A ENGINE WITH A DIRTY PAINT JOB AND PARTS MISSING, I CONTACTED VENDOR THEY SAID THEY WOULD PICK UP ENGINE AND REFUND MY MONEY, PEOPLED WAS INVOLVED IN GETTING THIS DONE FOR ME, NOW THE ENGINE IS RETURNED AND MY MONEY HAS NOT BEEN REFUNDED, I NOW HAVE NO ENGINE AND NO MONEY AND PEOPLES SAYS ITS NOT THEIR PROBLEM. I AM GOING TO MOVE MY BUSINESS AND PERSONAL ACCOUNTS TO ANOTHER BANK......STAY AWAY FROM THIS BANK THEY WILL NOT STAND WITH YOU IF THERES A PROBLEM....BUYER BEWARE!!!!

I had been with a credit union for years that i wasn't happy with at all. I switched to Peoples Bank and love it! My experience is that this is a customer friendly bank and MUCH better than the credit union we were with!

I do not have one good thing to write about People's Bank because the man who helped us open our account lied to us from the beginning.

Ultimately our account was only open for 5 months and in that time, People's United Bank robbed us of over $150 for various fees and finally for an overdraft. Keep in mind that we purchased overdraft protection that conveniently was not applied to our account. Working with them to try to rectify the situation was torture and like working with a bunch of idiots.

I strongly advise everyone to stay far away from People's United Bank and if you care about your money and not being ripped off, then you should consider using a Credit Union instead.

My husband and I switched to Connex Credit Union and we LOVE them. They offer all of the same banking options as Peoples but there are no ridiculous fees and the staff there is actually helpful.

I just need to tell the public to NEVER do business with Peoples United. I have a LONG story, but will try to keep it short. I had a commercial loan since 2010 with this bank at 6.7%. 8 months ago I started a refinance process with them. I paid $400 for an appraisal. I was told NOT to talk to the appraiser. When they came to my property the gentleman stated he was told not to include an 800 sf building, which is on my property as well as a house and lg storage shed. I was confused by his comment and walked away. It’s my understanding that an Appraiser can NOT be influenced. Well I can assure you, this one was. When the appraisal came back it was way off, 50k off. I know this because I had another one done that included the building. I wasted 8 months only to have Peoples United tell me they can’t do anything for me, so I looked elsewhere. Within 4 weeks I had a deal done with another bank. 3.5% 20 year loan. When I called Peoples United to get a Payoff for my closing, they would not give me one. It took about 20 phone calls and about a total of three hours in three day. Absolutely crazy. After finally getting to the right person I was told I had an early termination fee of $5400. I couldn’t believe what I was hearing. The loan manager whom I was speaking to was extremely rude and talked to me like I was an idiot. I asked him to wave the fee or cut it down for me. He said "listen guy, it ain’t happening, business is business". He said why should he? He said, how does this help HIS bank. I tried telling him I tried for 8 months to get a deal done with them FIRST. IN GOOD FAITH. That literally cost me thousands. They offered me NOTHING. I mean NOTHING. Then I mentioned the appraisal coming in at 25% in their favor and how it seemed just a bit fishy knowing I had an early termination fee attached to my contract. WHY WOULD they refinance with me. It only benefited them 100% NOT to do it. How is that ethically right? It’s not, and people need to know about it. They kept telling me I got a "sweet deal" and then proceeded to do the math for me stating I would have their fee paid off in ten months. NONE of their business and NOT the point. So, I paid the fee, and I am dedicating all my free time letting people know what happened. Just to be clear, this is the Peoples United home office located at 850 Main St, Bridgeport, CT. I own a successful business which I grew on word of mouth. One aspect Peoples United does NOT care about. So Peoples United...."business is business".......

* this reviewer has be with this bank for 1 - 3 years* this reviewer had 1 - 2 banks before.* this review was made on People's United Bank, The Bank Of Western Massachusetts Br at Springfield, MA33 of 40 people found this review helpful. Was this review helpful to you? Yes, NoReport Abuse

Peoples has been my bank for nearly 45 years. I had once been employed in the personel office of this bank in the 1980's, so I always took grear pride in this institution, that is until a recent issue that arose which ultimately cost me $$ for an unwarranted error on the banks part.

I was recently on business in Boston and used my debit card from Peoples at a Bank of America ATM. I needed to withdraw close to my checking balance but had more than an ample amount in my associated savings accout.

Upon my return home from my business trip, I was met with an idiotic letter from Peoples United stating that my checking account was overdrawn twice due to inquiries of my balance at a cost of $3.00 each, causing my accout for checking to be charged twice for the fee, thus incurred overdraft fees of nearly $80.00.

PROBLEM 1. I Never checked my balance at the BoA ATM since I had accessed my account on my tablet earlier that morning and knew what the available balance was allowed.

When I contacted the manager of my People United Paradise Green, I was met by the most belligerent, ignorant, rude person I have ever had the misfortune to have been met with.

Needless to say, my full knowledge of what occurred was argued and ignored by the horrible excuse for customer service that Peoples United has to offer at this branch.

To add insult to injury, this woman had the nerve to ask me the following week if I might wish to transfer my accounts from another finacial instituion to theirs. I would not give this woman the time of day let alone my money.

I am in the process of researching a more responsible financial institution due to this egregious action against me.

My wife and I have never experienced any problems or difficulties at People's United Bank. We have banked here for 15 years & it was our bank prior to moving to Deerfield. The only reason we will be leaving the bank is a move out of the region. Beverly and the staff have been more than helpful to both of us. Thank you for your service!
Chris Tidwell

This bank has the most antiquated policies and procedures. Exhorbitant fees charged, under policies that make no sense. People's Bank (formerly Flagship) is not a consumer-friendly bank! All they care about is the assurance of usurious rates money use through exhorbitant fees. By making a customer's money "unavailable" even though that money is being held in an account at People's Bank, the bank then justifies charging fees of $40 when money is arbitrarily held as "unavailable" for days and days (even though it is right there...at the bank). This is not a good bank, in particular if you happen to be a small businesses.
The people who work there are helpful, but they have actually agreed with me that the bank's policies and procedures are not consumer-friendly.

I have been banking with People's United Bank for several years and they are fantastic. It is such a pleasure to be able to speak to someone about any of my banking questions and get a prompt repsose asap.. So much better than calling a 800 number.. I really feel like a customer not a number..