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Sales Operations Specialist IILumension Security

THIS JOB HAS EXPIRED

Tracking Code
1559
Job Description

Lumension is seeking an experienced Sales Operations Specialist II.

As a member of the Sales Operations Team you will provide support to our Sales and Finance teams. More specifically this individual the responsibilities are to 1) review/process sales-related transactions, and 2) review/process project-related documentation for Professional Services team, 3) analyze/input changes to CRM system to maintain customer database. Act as a liaison between the Worldwide sales team and Finance for the purpose of product fulfillment/delivery. Provide assistance in other operational areas as necessary.

Strategic:
Works with Finance, Business Operations and Enterprise Applications teams to improve lead to cash processes
Works with Sales Operations and Finance to create and maintain accurate documentation on lead to cash processes

Tactical:
Processes sales orders for all sales regions as assigned within defined SLAs to include:
Ensures completeness and accurancy of sales order documentation according to documented order entry requirements
Enters orders for processing and fulfillment
Works with sales representatives and customers to resolves sales order-related issues
Assist with entitlement research and creation of quotations as required
Meets or exceeds critical monthly performance standards including: data entry accuracy, productivity, and attendance
Identify/prepare customized reports from CRM software;
Pull qualitative research and assist in building reports and exporting data using MS Excel
Provides order activity updates to Sales Support Manager / or Supervisor
Processes project-related activities to include:
Coordinates sales project activities with sales force
Obtain SOW information for projects from Sales and Technical Services and create statements of work (SOW) to be sent to the customer.
Update necessary tracking system(s) to ensure that project and/or program status is maintained and reported to VP of Technical Services and Director of Business Operations
Develops and maintains accurate and complete files for projects and programs; organizing, recording, storage and retrieval of communications
Interact with members of the Sales Operations, Customer Support and Finance teams as necessary to ensure smooth and accurate reporting of deliverables in order to facilitate billing, revenue recognition, SOW and project tracking and completion
Develop and maintain an active list of partners and subcontracts for resource planning

Assists with License Requests and CRM data cleansing as needed
Educates Sales team on standard processes and bookings policies and enforces these policies and procedures
Required Skills

Experience working with NetSuite
Advanced proficiency with Microsoft Word and Excel
Experience with a ticketing system for tracking customer/employee requests
Strong attention to detail and ability to effectively multi-task
Understanding of sales operations and lead to cash processes
Must have excellent written and oral communication skills
Must be customer-service oriented; with the ability to learn key concepts about Lumension and its value-add to customers
Ability to work effectively with Worldwide Sales, Finance and Business Operations teams

Required Experience

1-3 years experience in Sales Operations
Advanced proficiency with Microsoft Word and Excel
Excellent communication skills
Detail oriented with superior organizational and follow-up skills
Proficiency in analysis and reporting
Ability to work under pressure and meet deadlines

Job Location
Scottsdale, Arizona, United States
Position Type
Full-Time/Regular