Unable to access the internet

I have been using a Qwest modem without any problems. I tried downloading the Norton 360 and was unable to access the internet after the download. I ran a test to see what the problem was and it appears to be the network adapters are not working properly. When I read the status it reads enabled. Qwest, Norton, or HP technicians could assist. At one point I couldn't even view MS Word documents, but somehow I am able to now. Can anyone provide some guidance?

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