Here's an interesting and timely article in Ars Technica posted by David Kravets about the battle between Microsoft and the US government over customers' emails and whether or not the US government ...

Consumer trust in government institutions is at an all time low in the U.S.. Consumer concern over the economy and the environment remain heightened. As major cultural, political, and economic transitions are ...

Microsoft Now has a Serious Customer Service Offering: Dynamics 365 for Customer Service

Here's an overview of Microsoft's latest customer service offering: Dynamics 365 Customer Service. It can be deployed in-house or in the cloud. It is only appropriate for enterprise accounts and large non-profits. ...

Broad Cross-Channel Customer Service Capabilities

Microsoft Dynamics 365 for Customer Service packages case management, knowledge management, communities/forums, and social customer service capabilities on assisted-service, self-service, and social customer service channels for large and enterprise-class ...

Customer Service for Small to Midsize Organizations

Desk.com is Salesforce.com's cloud-based customer service offering for very small to medium-sized businesses. Its strengths include case management and reporting capabilities, as well as channel and mobile device support. Desk.com’s knowledge model ...