Enhance your CV with a professional qualification certifying you as proficient in one of the most in-demand skills in the UK. Covering all the key techniques in and understanding of providing good customer service, professional communication skills, time management and document preparation, this Office Skills and Receptionist Course has been designed to give you the skills to succeed in a variety of business areas and industries.

Through video lessons, PDF handouts, mock exams and online assessments, you will learn how to improve your verbal and nonverbal communication skills, write and prepare professional documents and effectively manage your time. You also gain role-specific competencies in keeping a good telephone manner, gatekeeping and providing excellent customer service. Many of the skills you learn through this course are transferable across a range of fields, giving you even more chances to build yourself a new career.

Why choose this course

Earn a free e-certificate upon successful completion.

Accessible, informative modules taught by expert instructors

Study in your own time, at your own pace, through your computer tablet or mobile device

Benefit from instant feedback through mock exams and multiple-choice assessments

Get 24/7 help or advice from our email and live chat teams

Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Video lessons

Online study materials

Mock exams

Multiple-choice assessment

Certification

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this course for?

This course is ideal for people who want to start working as Receptionist, Office Administrator, Office Manager, Administration Assistant, or Secretary, as well as people who want to enhance their office skills in general.

Career path

Training offered by the Office Skills and Receptionist Course could potentially benefit a range of roles, but would particularly enhance careers in

Office Administration

PA

Receptionist and Secretary roles

Business Management

Sales

Marketing

Other online marketing roles

Course Curriculum

Admin Support

Module One – Getting Started

00:30:00

Module Two – Getting Organized (I)

01:00:00

Module Three – Getting Organized (II)

01:00:00

Module Four – Managing Time

01:00:00

Module Five – Getting It All Done On Time

01:00:00

Module Six – Special Tasks

01:00:00

Module Seven – Verbal Communication Skills

01:00:00

Module Eight – Non-Verbal Communication Skills

01:00:00

Module Nine – Empowering Yourself

01:00:00

Module Ten – The Team of Two

01:00:00

Module Eleven – Taking Care of Yourself

01:00:00

Module Twelve – Wrapping Up

00:30:00

Administrative Management

Module One – Getting Started

00:30:00

Module Two – Why Your Office Needs Administrative Procedures

01:00:00

Module Three – Gathering the Right Tools

01:00:00

Module Four – Identifying Procedures to Include

01:00:00

Module Five – Top Five Procedures to Record

01:00:00

Module Six – What to Include in Your Binder (I)

01:00:00

Module Seven – What to Include in Your Binder (II)

01:00:00

Module Eight – Organizing Your Binder

01:00:00

Module Nine – What Not to Include in the Procedure Guide

01:00:00

Module Ten – Share Office Procedure Guide

01:00:00

Module Eleven – Successfully Executing the Guide

01:00:00

Module Twelve – Wrapping Up

00:30:00

Organisational Skills

Module One – Getting Started

00:30:00

Module Two – Remove the Clutter

01:00:00

Module Three – Prioritize

01:00:00

Module Four – Scheduling Your Time

01:00:00

Module Five – To Do Lists

01:00:00

Module Six – Paper and Paperless Storage

01:00:00

Module Seven – Organization in Your Work Area

01:00:00

Module Eight – Tools to Fight Procrastination

01:00:00

Module Nine – Organizing Your Inbox

01:00:00

Module Ten – Avoid the Causes of Disorganization

01:00:00

Module Eleven – Discipline is the Key to Stay Organized

01:00:00

Module Twelve – Wrapping Up

00:30:00

Organisational Skills Course for Administrator- Activities

00:00:00

Receptionist

Receptionist

00:30:00

Importance of Receptionist

00:15:00

Different Types of Receptionist & Roles

01:00:00

Communication Skills for Receptionist

01:00:00

Telephone Skills

01:00:00

Listening Skills

01:00:00

Taking Messages

00:30:00

Presenting & Appearance

00:30:00

Reservation Procedure

00:15:00

Confidentiality Checklist

00:15:00

Being Organized as Receptionist

00:15:00

Becoming a Successful Receptionist

00:15:00

Customer Relations & Dealings

Module One – Getting Started

00:15:00

Module Two – The Right Attitude Starts with You

00:20:00

Module Three – Stress Management (Internal Stressors)

00:30:00

Module Four – Stress Management (External Stressors)

00:15:00

Module Five – Transactional Analysis

00:25:00

Module Six – Why are Some Customers Difficult

00:20:00

Module Seven – Dealing with the Customer Over the Phone

00:30:00

Module Eight – Dealing with the Customer In Person

00:25:00

Module Nine – Sensitivity in Dealing with Customers

00:20:00

Module Ten – Scenarios of Dealing with a Difficult Customer

00:20:00

Module Eleven – Following up With a Customer Once You Have Addressed Their Issue