Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Pete Initial Email Subject: Updating old AllWebMenus version to the latest Support Case Month: June 2013

Hi, Just wanted to check the procedure after updating my AllWebMenus from 5.1 version 762 to the latest version. I want to limit any work to just compiling the one menu, is this automatic? I have not used the Menu for a long time. Regards Pete

Reply From: Likno Customer Support

Hello Pete,

The procedure to update AllWebMenus Pro and then the menu you have already online is:

Hi, I am ready to update, please confirm the compiled menu is supported in Internet Explorer 7,8,9,10 and more. Regards Pete Wishing your team a lot of success and hope you are all on the road to recovery.

Reply From: Likno Customer Support

Hello Pete,

I confirm that the compiled menus are supported in Internet Explorer 7, 8, 9, 10 , Firefox, Google Chrome, Opera, Safari, generally in all modern browsers.

You install the AllWebMenus WordPress plugin to your WordPress installation, you choose some settings for the menu, like what menu data you would like to use, the position you want it to display in, the menu type (Dynamic, Mixed, Static) and then you get the code for the menu. You Open the AllWebMenus Pro, you go to Add-ins -> WordPress Menu -> Import/Update Menu Structure from WordPress in order to have the menu structure. You create it in the way that fits your needs and then you compile it for WordPress. This creates a .zip file that you need to upload in your WordPress through the AllWebMenus plugin.

I upgraded to unlimited for tabs and help. How do i add "{URL REMOVED}"?

Bill

Reply From: Likno Customer Support

Hello Bill,

If you have the unlimited you do not need to add anything. You just update your installation with the new Activation Code and the application knows that the license is for "unlimited" domains. So you just compile and it works.

Initial Email From: Mary Initial Email Subject: Web Scroller does not show up on online webpage Support Case Month: March 2013

Hello,

I am able to see the web scroller offline, as I build it, it works fine. I have purchased a license, activated it, and then recompiled it, and have uploaded all appropriate files to my host. I can see the web scroller tags in the source code on the page. It does not load. Can you help?

Thank you, Mary

Reply From: Likno Customer Support

Dear Mary,

This happens because you have compiled your scroller project for “localhost”:

If you purchased a 3-domain license, then you need to specify for which domain you are compiling each time.

Please go to the Compile Properties of your project and select the appropriate domain from the combo box:

If this combo box only shows “localhost” then you need to take a new Activation Code (don’t worry, this does not count towards your activation limit) in order to pass the online license info into your installation. You will need to do this again if you add more domains online.

As you can see from the attached image I do have it compiled for the localhost AND the specific domain..{URL REMOVED} The order in which I did things, make sure it was to be compiled for localhost AND {URL REMOVED} link to specific page in website save close program open ftp transfer all files from local to website. I have done this numerous times and it still does not show up in the online website

Thanks, Mary

Reply From: Likno Customer Support

Dear Mary,

The process should be:

1) make sure the domain is correct

2) Compile (not Link)

3) upload

The Link is only required once in order to attach the Linking Code to the page. The Compile is required each time you change something in your project.