Solving Password Change Issues with GMS

Problem

What happens when I'm forced to change my Novell ID/GroupWise password? I can't seem to get email, contacts, calendar, etc., to synchronize! There are issues with GroupWise Mobile Server and eDirectory Password changes when GroupWise password and eDirectory passwords are synchronized.

Solution

Here are the steps for the user to follow to synchronize:

1. Sign on to the http://GWMobile.server.xxx.

2. Go to Setup > Account > Server Connections.

3. Click the Novell GroupWise (user name) link.

4. Enter the new Novell eDirectory password.

5. Perform a test - a message that "access to GroupWise mailbox verified" should be displayed.