Frequently Asked Questions

Everything you ever wanted to know about rugs, pads, and flooring.

Most Common

Are your rug pads safe for my floors?

Yes, our rug pads are safe for all indoor flooring surfaces as long as you follow your flooring manufacturers instructions and proper curing times are met. If you are refinishing floors, it’s best to wait at least 30 days before using a rug pad.

How long does it take for my rug pad to get to me?

If your order is placed before 2pm EST, we will custom cut and ship out your rug pad that same day. For all orders placed after 2pm EST, your package will ship out the following day.

Check out our shipping options for an estimate on how long it will take for your delivery to get to your home. Expedited shipping is available for an additional fee.

All shipping estimates are based on the date of shipment, not the date of order, and only include business days.

Where are your products made?

We manufacture our rug pads domestically in Georgia, and cut them in our warehouse in CT. American manufacturing gives us better control over what actually goes into our rug pads while keeping jobs here at home.

Do you custom cut your rug pads?

Yes, we professionally custom cut our rug pads to fit any rug dimension. All of our rug pads are cut directly from the roll by a trained staff member.

Before adding a product to your cart, all you need to do is enter your rug's size and shape. We will take between 1-1.5’’ off all sides, depending on how thick the pad is. All of this will be detailed for you after you fill out the product form. If you have a more complex request, you’re free to offer alternative cutting instructions ("special instructions") as well.

What size rug pad do I need for my rug?

Simply enter your rug’s exact dimensions and we will cut your pad 1” to 1.5’’ shorter than your rug’s size. With thicker rug pads, we take 1.5’’ off on all sides and with lower profile pads we take 1’’ off on all sides, enough to keep the pad hidden from view.

Which rug pad is best for my rug?

Each rug pad has varying benefits depending on your rug type. Large rugs and carpeting may only require a Pure Cushion rug pad whereas smaller area and runner rugs may need a Pure Grip or Dual Purpose pad to keep your rug from slipping out of place.

Articles

Flat weave rugs are a wonderful addition to your home. The gorgeous designs, deep colors and variety make them suitable for all sorts of settings and can complement the mood you are trying to create.

The right rug pad will protect both your flat weave rug and the floor surface from any unnecessary damage. The best rug pad for flat woven rugs depends on the weight, style and composition of the rug itself.

A great rug adds character and personality to a room. A well chosen Kilim rug can instantaneously transform your living space from dull to charming. Whatever your tastes and preferences, there’s a perfect rug out there for every home.

Rumors about volatile organic compound emissions and chemicals seeping into the floor boards can put responsible parents off from buying a rug pad. You are doing your best to protect your child- why add more harmful ingredients into the mix?

Avoid the dangers and make sure you are using the right kind of rug pad.

Vinyl flooring is an attractive and cheaper alternative to hardwood and tile floors. It comes in a variety of tones and textures, is easy to clean and highly durable. But, like any other asset, it needs protection and proper care. Without it, you can unknowingly do irreversible damage to your floors.

You've got a handmade rug. It was passed down to you from your grandmother, bought on a special trip or found, tucked away, at a yard sale. But a rug is a rug right? Well, yes and no. Not all rugs are created equal. When it comes to hand crafted work there are some special guidelines you should follow to ensure your rug, as well as the floor underneath, will last for generations to come.

There's something very romantic about a good hardwood floor. They have a timeless charm, the kind that never looks out of style. A great hardwood floor has character and class. Maybe it's because no two floors are ever the same or that as they age, our history is written on them. Maybe it's the simplicity they add to a room.

You love your furry friend. They make your house feel more like a home. Still, as a pet owner, you know that it can all get a little frustrating sometimes. To keep the peace, we have to find ways for our pets and possessions to live in relative harmony. As fellow pet owners, we'd love to share our top practical tips for pet proofing your home.

Many consumers believe that all rug pads damage floors. They’ve heard the horror stories of rug pads melting, marring, stripping, or staining floors. However, this is a common misconception perpetuated by a rug pad market that is filled with cheap, low quality rug pads.

Our premium non-slip rug pads are designed to last you for the lifetime of the rug with very little added maintenance. Here are a few quick tips to help you keep your rug pads looking fresh as the day you purchased them.

Studies have shown that indoor air quality is approximately 5x more polluted that the air outside. This is a direct result of outgassing: the release of chemicals into the air from furniture and household accessories.

Thinner rugs that don’t have much support under them are more likely to bunch at the corners. This includes flat-weaves and other thin pile Oriental rugs. Here’s what we recommend for thin area rugs that tend to bunch or bulk up.