All companies great and small will eventually work with a SaaS provider. In most cases, the standard contract should suffice, but CIOs will never know what they can add (or subtract) if they don't ask.

Red Hat’s think tank has always sworn by open-source, and believes that it’s the key to unleashing next-gen technologies. With IoT storming the enterprise, the pitch remains the same. Here’s why Red Hatters believe open-source is where you ought to put your money.

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Salesforce spent all week during its Dreamforce conference talking about AI and machine learning and how it was making its range of SaaS CRM cloud products smarter for customers, we asked them how they did it.

Many people are outraged by this, feeling that a service provider should take responsibility for ensuring 100% (or at least "five nines") of service availability. Amazon's attitude, they imply, is irresponsible.