Feedback Poll 06/24/11

We run this monthly, to see how we are progressing (if at all).

The topic is: How would you rate Aeria Games Service?

5 is considered the best rating.
1 is considered the worst rating.

You are free to decide on your own what exactly this means.
You are free to post here any details that you would like to share.
Please feel free to state whether you have seen any changes in the past 30 days, and what you think about them.

The overall score of this poll, as well as a summary of the comments posted will be given to management.

Note: Random AP rewards may be given to accounts that post comments.

---Additional Information---

We will be sending out email surveys again this month. We will be using survey monkey, and the email should look something like this:

Subject: Aeria Games Customer Survey
Body: Aeria Games is conducting a monthly survey, and your response would be appreciated. You're email was chosen because you have submitted a service request in the past 30 days.

I gave it a 3, the service is good at DWO, certainly has improved alot, but the ammount of bugs appearing is getting a bit out of hand, if they manage to fix most of them quickly and most common bugs more quicker, i would rate higher, but for now, it is good, but still can be improved.

I've only recently come to Aeria Games for Eden Eternal. From what I can tell in my short time here, the service here is pretty decent. The actual presence of active GMs (as well as GS) on the forums and in-game, to help with problems that arise is very comforting. I'm hoping this won't decrease as the game progresses out of Open Beta.

In-game, there hasn't really been any noticeable server lags. There's the occasional spike in highly populated maps, but nothing major.

The Item Mall has questionable pricing on some items, and extremely luck-based mechanics on others, which can be a turn-away. Though I understand this is a company, and companies need money to survive.