Powering texting for the SF 49ers

We’re thrilled to tell the world the we have the privilege of counting the San Francisco 49ers as one of our happy customers. The Niners have been beta testing the OwnerListens technology for some months now and recently launched to most of their season ticket holders.

Ticket holders can now reach their customer rep by texting a designated number. Fans use the service in order to inquire about game days, extra tickets and parking passes, non-football events, and sometimes even just to vent. That’s the beauty of texting – you don’t have to choose a topic of enter a subject line, just say what you want in the manner in which most people prefer to communicate today: texting.

With our CRM integration, every text is logged, and the reps see little change to their familiar workflow. Except, of course, for the increased number of customer messages – now that contacting them is SO MUCH MORE CONVENIENT. The 49ers are also taking advantage of other OwnerListens features such as automatic, time sensitive replies, post rating requests, and message automation.

If you’re a 49ers season ticket holder, check your email for the launch message or contact the team to see if you’re among the ticket holders included in the roll out.