Review left on 16/08/2010 by NIGELBURTIE (1 review)

My review is based on a letter (not email, written letter) of complaint that I sent to the manager of the Sessions House, Peterborough, to which I never recieved any reply whatever. Needless to say, we will never be visiting this poorly run establishment again. Here's the letter..........
Dear Sir/Madam,
On Saturday 3rd July 2010 I took my father along for a carvery meal at the Sessions House. It was a treat for Fathers day. I have to say that the experience was, sadly, somewhat disappointing. Both the waiter and the chef were actually quite sullen, almost to the point of rude. Any questions we asked were answered tersely, we felt, making us feel a little embarrassed to have asked in the first place. My father was given the wrong drink, although we had made our order quite clearly. Also, the slice of gateaux he was cut after his dinner was so thin, it more resembled a biscuit. Had the waiter had a bad day or something? That shouldn't be passed down to us, the paying customer, should it? We were disappointed to find, upon having to ask, that we were 'allowed' only two of the three meats that were on offer. This doesn't appear to be mentioned anywhere in the restaurant, or on your web site. My partner was given the first slice from the ham joint, which obviously consisted of mainly fat, this amounting to half his portion of the meat. One would have thought that the chef would have put this inedible part of the joint to one side, instead of offering it to a customer as consumable food.
No, all in all it was a miserable experience, we haven't been there for years and to be quite honest this experience has put us off going again. I know these may seem like a lot of inconsequential things, but put together, all in one visit, they all add up to unsatisfactory service. Yes, we could have brought all this up at the time, but that only serves to embarrass and cause bad feeling, we chose to salvage what we could of the evening. But I do feel that, in the interest of customer feedback, it would be remiss of me not to make my feelings known to you.
Yours faithfully,

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