Smart Upgrade

Smart Upgrade is your best way to Austrian Business Class at a bargain price.

You have already an Austrian Economy Class ticket, but would like to enjoy all the amenities of Business Class? Smart Upgrade makes it possible!And the good thing is: You decide how much you are willing to pay for your upgrade!

Make us an offer and we’ll let you know within 72 hours before your scheduled departure whether or not your suggested upgrade amount has been accepted for an upgrade.

With a little luck we may welcome you soon on board of the Austrian Business Class.

Smart Upgrade is available on all Austrian scheduled flights. All you need in order to make an offer is a valid an issued Austrian Economy Ticket.

How to access Smart Upgarde:

You will be invited to make your offer for Smart Upgrade at the end of the booking process on our website. You may always re-access your booking by entering your last name and booking code under “Manage my bookings” at austrian.com and submit your upgrade request at a later stage. This also applies to bookings via travel agencies or other platforms.

Taking account of the booking situation on your flight we will notify you as of 72 hours prior to your scheduled departure if your offer has been accepted or not. Until then, you may change your offer as often as you want or even cancel it at no charge. After that, your offer shall be binding. In case your upgrade should not be confirmed, you will keep your initial seat as booked.

For passengers who purchased their ticket in Japan: Please note the exceptions below.

How Smart Upgarde works video

This is a video placeholder. Please close the edit mode to see whether the video is loading or not.

Exceptions

Smart Upgrade in JAPANThe upgrade amount for tickets sold in Japan (point of sales) is a fixed value and cannot be changed by the customer. The fixed amount payable for such an upgrade is JPY 80000 per flight direction. The registration is limited to the routes Tokyo - Vienna & Vienna - Tokyo only.

Smart Upgarde in INDIADue local legal regulations offers cannot be accepted for tickets sold in India. For this reason Austrian Airlines does not offer Smart Upgrade in India.