Re: CAP ONE EXEC OFFICE!

youngandcreditwrthy wrote:

So... ironically, the lady I spoke with several months ago just called me as a result of the email I sent to good ole Dick Fairbank. Kinda funny cause it's the same young lady that kept denying me when I called the Ex Office directly then...

...It almost sounded like she'd get in trouble if I wasn't a satisfied customer! haha

EXACTLY! It's not your imagination at all.

That office is not the credit increase office; it's the CEO's office. He gets an email from an unhappy customer; their job is to make that customer happy. My guess is they have a tracking system, where each email or letter to the CEO is assigned a case number, and a specific handler who is graded on their ability to satisfactorily resolve the issue. Their job is not to respond to random calling customers who want special favors. That's what customer service is supposed to be for. Those calls are an interruption in their duties, and likely viewed as an annoyance. Hence the question "How did you get this number?"

You are WAY more likely to get what you want out of the exec office if you have emailed him. And also way more likely to get taken care of if you have already tried the regular steps.

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IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.