tag:blogger.com,1999:blog-8307132730056862398.post8488799866406560034..comments2015-01-19T05:47:31.158-05:00Comments on Dennis Schaal Blog: Priceline's Hotel Pressures: Commission Model Problematic as Travelers Show Commitment PhobiaDennis Schaalhttp://www.blogger.com/profile/12073829623151186628noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8307132730056862398.post-63668495379038144092011-07-15T11:50:54.942-04:002011-07-15T11:50:54.942-04:00What is an &quot;OTA&quot;?What is an &quot;OTA&quot;?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-66816906949959853512009-06-09T11:50:31.370-04:002009-06-09T11:50:31.370-04:00So in essence, Hotels have regained control about ...So in essence, Hotels have regained control about how they want their customers to be penalized if they fail to canx within the &quot;acceptable canx policy&quot;. To me, this is going to the right direction. Before it was up to the merchant OTAs to dictate that rule...Hotel-Blogs.comhttp://www.hotel-blogs.comnoreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-1146447080617452292009-06-08T11:07:29.571-04:002009-06-08T11:07:29.571-04:00Guillaume: You are right that some of the OTAs hav...Guillaume: You are right that some of the OTAs have eased their hotel cancellation policies and I should have pointed that out. Duh. But, it still appears that the reservations are easier to cancel in the agent model, where the guest pays the hotel upon arrival, or at check-out. For example, read what Expedia.co.uk states about cancellations, including its merchant-model Expedia Special Rate hotels. The Expedia UK website states: &quot;Hotels can be changed or cancelled according to each property&#39;s rules and restrictions. Some properties impose penalties, such as one night&#39;s stay, if you cancel your reservation within a certain number of days before your scheduled check-in date. Other properties, such as Expedia Special Rate hotels, charge a small penalty for changes made any time after a room is booked.&quot;Dennis Schaalhttp://www.blogger.com/profile/12073829623151186628noreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-13687123735338094742009-06-08T10:51:08.995-04:002009-06-08T10:51:08.995-04:00Guillaume: Well, Priceline says it expects more ca...Guillaume: Well, Priceline says it expects more cancellations because of its commission model than OTAs that use the merchant model. Priceline, for example, still charges cancellation fees for Name Your Own Price bookings, although it waived cancel fees on published price hotel bookings.Dennis Schaalhttp://www.blogger.com/profile/12073829623151186628noreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-84017498789668553042009-06-08T10:18:12.075-04:002009-06-08T10:18:12.075-04:00Hi Dennis,
Great article.
Do you have any back...Hi Dennis, <br /><br />Great article. <br /><br />Do you have any backup figures that prove that canx in a commissionable model is higher than in the merchant model? Merchant model OTAs have made changes in the canx policy to be more flexible of what it used to be hence why I have doubts about the &quot;problem&quot; you raise in your article. Cheers, GuillaumeHotel-Blogs.comhttp://www.hotel-blogs.comnoreply@blogger.com