A:
Yes. Our streams work on most popular operating systems.
Check out our live streaming page, which includes links to all our video and audio streams.

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Q: How can I make the player full screen?

A:
Double click on the video image and it will become a full screen, or you may have to click on the arrows on the corner.
Press the “ESC” key to go back to player mode.

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Q: My player says “buffering” a
lot and drops in and out. My picture will sometimes freeze. I lose signal or the video skips. What’s the deal?

A: If you are having connection or buffering problems, check your
internet connection speed. Slow connect speeds and unstable/old
dial-up modems may cause the EWTN stream to “never” play or to
constantly buffer.

High Speed Internet will cure this,
but if you follow the suggestions in this document, you should be
able to achieve an acceptable level of reception.

If you have cable internet, your
stream may be bogged down by others using your connection, in which
case your provider cannot keep the stream going steadily into your
computer.

You may have to upgrade your speed to a fast signal. A 1 Mbps speed should be enough to keep the stream playback from being constantly interrupted.

A: You can go tohttp://www.ewtnapps.com and follow the instructions. We currently have an app for iPhone and Android devices with more to come.

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Q: Do you have Closed Captioning on the iPhone? Can I get Closed Captioning on my mobile device?

A: Go to settings, then Video. You will see an off / on switch for Closed Captioning.

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Q: I am trying to watch EWTN on my
IPhone. When I choose either “Watch” or “Listen,” It opens up like
it is going to play, but it only shows text similar to, “#EXTM3U
#EXT-X-STREAM-INF:PROGRAM-ID=1…”.

A: This could be because your
Plug-Ins on your Safari browser is turned off. To turn this back on,
choose “Settings”, Go to “Safari” , Then “Plug-Ins”. This setting
should be turned “ON”.
Open Safari, and try Watching or Listening again.

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Q: I see you link to smart phones like the iPhone and other devices but my Blackberry gives me a
"unsupported format" when I try to watch the stream. Why does it not
work on my Blackberry.

A:
The iPhone uses one method of delivery of streams while the
Blackberry uses several. We are working on getting stream to all devices.

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Q: I cannot get the live audio
or video. What can I do?

A:If you are at work:
See if someone else can get EWTN’s audio or video on their computer.

If they can,
try clearing out your temporary internet folder and your internet
history by hitting “Control” and “F5” at the same time. You won't
see anything happen. This works in the background. Try launching the
audio or video again. If that doesn’t work, see your IT department.

If they can’t,
your IT department has probably blocked it and you are behind a
firewall. If you could get audio and video before, ask if an upgrade
has been done and EWTN live streams were blocked.

If you are at home:
Clear out your temporary internet folder and your internet history
by hitting “Control” and “F5” at the same time. You won't see
anything happen. This works in the background. Try launching the
audio or video again.

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Q: Why am I hearing your stream
on a delay from the over-the -air broadcasts?

A:
We digitally encode the over-the-air signal and push it to a content distribution network (CDN),
a collection of servers around the world to which viewers can connect in order to receive
the digital stream.
It takes time for the stream to be sent out to the CDN servers, and more time for the data to arrive at
the decoder on your device. In addition, we intentionally wait a certain number of seconds before
sending the data in order to create a "buffer"—this allows the stream to recover from variations in
download speed due to changing traffic conditions on the Internet.

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Q: What does “No Streaming” mean?

A:
“No Streaming” means that EWTN does not have the rights to air that particular program via the Internet. If you see a program tagged “No Streaming”
EWTN cannot air the partiuclar program on Roku, mobile devices (phones/tablets) such as Android, iPhone, iPad, EWTN apps, or on EWTN.com.
This is rare, but sometimes we only have television and/or radio rights to a program. Again, such programs will be tagged with No Streaming

Q: I’ve emailed you a question,
comment, complaint or compliment and haven’t heard back from you
today! Why?

A:
We wish we could respond to everyone immediately, but we do not have
24/7 customer support. Please know that we appreciate all feedback
and try to get back to everyone as quickly as possible!
viewer@ewtn.com

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Q: How can you give EWTN’s
streams away for free?

A: They are not free. As Mother
Angelica used to say, “We are brought to you by you!” Your
donations keep these streams going. Broadband is not cheap. It costs
a few cents for every minute you watch one of our live streams.
Please remember us between your electric and Internet bills each
month. Donate
online.

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Q: Why is there a 'commercial' or
ad in front of the stream each time I start your program?