Customers with Gmail, Hotmail, Live or Outlook email addresses may experience problems receiving emails from us. This is because these e-mail providers often decide that our e-mails should be classified as spam. In some cases, our e-mails end up in the recipient's SPAM filter (junk mail filter) in other cases they are already stopped at the e-mail provider. If you have not received any reply / confirmation / invoice from us, please check your SPAM filter. In case our email is among the spam, please add us to the list of approved senders. The more people who add us as approved senders, the greater the chance that our e-mails reach their recipients. Below are links to how to add us to the list of trusted senders. Should you not find an email from us, please contact us by phone.

We aim to offer our customers just the payment method they feel comfortable with, when it comes to Internet commerce. We offer payment via Swish, Paypal, Banktransfer, Apple Pay and Card Payment with VISA, Mastercard and American Express

Delivery

Your order will be delivered by PostNord. Choose to have your order delivered to your mailbox, to the door or to the nearest service point. When your order is ready to be shipped, we will send you a tracking ID so you can track your shipment. All orders are pre-notified via email or SMS. Your products can also be picked up or delivered by arrangement.

Returns

Due to Swedish law, you will have 14 days (from the date of your receipt of the product) to withdraw your order. If you regret your purchase, this should be done via our Product Return Form. We do not charge any return fee when you return, but you pay yourself for shipping back. Defective products will after request, be returned at no cost to the customer.

Customers Service

Do not hesitate to contact us if you got questions about our products. We are happy to help! Customer Service can be reached via the form on the contact page, by phone or live chat.