If you are using a screen reader or other accessibility device to access this website, please call our Customer Service Department at (888) 273-3084 for an accessible alternative to our website. Our award-winning customer service department provides the same information, goods and services offered on our website. Our customer service hours are Monday through Friday between the hours of 6:00 am to 6:00 pm Pacific Time, and Saturday between the hours of 7:00 am to 4:00 pm Pacific Time.

In an effort to provide low-cost, Quick shipping we ship from 5 warehouses throughout the US.

3:30PM PST from California

3:30PM CST from Illinois

3:30PM CST from Texas

3:30PM EST from MA

3:30PM EST from Georgia

Since 2007 ... We stand behind our Non-OEM products, manufactured under ISO 9001 certifications. 100% satisfaction or you may return your purchase to us within 6 months of purchase for a replacement or exchange, free of charge. OEM Products come with a manufacturer warranty only.

You can check the status of the installed ink cartridges by touching the Ink Levels icon. One of the listed indications will appear if any of the ink cartridges installed in your Lexmark Pro915 needs replacing.

· The message [Ink Cartridge Error] is displayed – The Lexmark Pro915 has detected a hardware problem. You must make sure that the indicated ink cartridge is installed correctly, and then test the machine. Please replace the indicated ink cartridge if the problem persists.

· The message [Ink Cartridge Missing] is displayed – The Lexmark Pro915 cannot detect the specified ink cartridge. You should try to solve the problem by reinstalling the indicated component. Please replace the indicated ink cartridge if the problem persists.

· The message [Ink Cartridge Unsupported] is displayed – The indicated ink cartridge cannot be used in your Lexmark Pro915. Please replace it with a new, compatible one.

· The message [Ink Low] is displayed – The indicated ink cartridge is nearing end of life. You should replace the indicated ink cartridge soon.

· The message [Replace Ink Cartridge] is displayed – The indicated ink cartridge has reached the end of its useful life. You should replace it with a new one.

· Streaks or lines appear

How to Install an Ink Cartridge in the Lexmark Pro915

In the first step of the replacement procedure, you must switch your Lexmark Pro915 on, and then open the main cover. After that, you must wait until the printhead stops moving, and then press the release tab of the exhausted ink cartridge. Now, you must remove the exhausted ink cartridge from the printhead of your Lexmark Pro915, and then take the new ink cartridge out of the protective bag. In the next step of the replacement procedure, you must detach the protective cap from the new ink cartridge, and then insert the new component into the printhead. Once the new ink cartridge is inserted, you must push it down until it clicks into place, and then finalize the replacement procedure by closing the main cover of your Lexmark Pro915.