The Windows 7 group is for the discussion of technical issues that arise during the configuration and daily use of Microsoft's Windows 7 operating system, including system adoption challenges, system errors, and end-user issues.

Mail turns to Code

A small workgroup of three (3) Win 7 Pro computers have recently replaced the aging XPP computers. The Hardware is all new HP and so is the OS. The applications remain the same, for example MS Office Pro 2003. All is working o.k, except for one (1) user that when some e-mails are received they are in HTML code. The other users receive the same e-mail message(s) and do not have this problem. When the same user is setup on one of the other computers the e-mails are still in code. Webmail (network solutions) appears fine. The most recent e-mail was actually a text message with a MS Word .doc attachment. We have reimaged the computer and tested in a different network environment with just OS and Office, No AV software, no other third party software and still have the same results. Network solutions says, not their problem. One last piece of the puzzle is that when a test PC is setup and used with XPP and Office 2003 Pro e-mails for this users come through fine.
What is it about WIN 7 and this users e-mail account? I am open to any and all comments or suggestions. Thanks in advance! Alex

Add the user or domain to the safe senders list and try again. Also, check the default encoding being used by outlook. Finally, check to see if outlook is treating messages with binary attachments as spam.

I'm no expert, but we use a hosted Web Mail POP3 solution, I've found that when there appears to be anomalies based on user it's in the hosted solution. Can you web in as mail administrator and compare user settings on the server? Look there.

This sounds like a problem with the user configuration, since it happens on any machine they connect from. Whether you can log in as administrator and see their setup depends on the web mail provider. I would certainly contact their support about this problem.

Debra, I agree with your conclusion and will look into the webmail
(Host) settings and compare with the other user accounts. I have
already contacted the host "Network Solutions" regarding this and they
suggested I contact my IT admin (myself). I originally thought this was
the workstation and some third party software. No, It does it on Any
WIN 7 PC with Outlook 2003.

Copyright 1998-2015 Ziff Davis, LLC (Toolbox.com). All rights reserved. All product names are trademarks of their respective companies. Toolbox.com is not
affiliated with or endorsed by any company listed at this site.