“We are working on many challenges where the complexity of our processes means that we cannot be certain that patients get high quality and reliable responses from us. We are making lots of traditional changes including improving training, seeking to simplify procedures etc but we have concerns that, on their own, this won’t be enough.
We have started to explore what AI could do to help. Our work with Df2020 has helped us to understand what is possible and is helping to build our confidence and expertise to test the technology in our environment.”
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The knowledge to perform many tasks is rapidly growing in complexity which has become counter-productive. Df2020’s technology empowers organisations globally to simplify and streamline the use of complex knowledge, across all digital touchpoints and devices through the use of chatbots. Complex Knowledge is the blended use of regulatory, statutory, policy, legal, tax, tariffs and procedural practices which impacts all public sectors and industries.

“Hundreds of millions of people use Facebook Messenger, Kik, WhatsApp and other messaging platforms to communicate with their friends and family every day. Millions more are experimenting with speech-based assistants