* Total number of reviews and star-ratings are based on
data collected during the time period Blue Flame Heating, Air & Electric has been using the ReviewBuzz system
and may not directly match the data found on each public review site.

By David R. on 10/10/18

Darrin Beck was excellent in all respects: bid, electrical and installation of Whole House Fan and Bathroom Fans. On time, worked quickly and smoothly. Everything looks and works great. Thanks very much!

By KALMAN K. on 09/28/18

After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely ...(View More)

After 16 years in my house decided to go for AC and I was very lucky that my neighbor recommended me Blue Flame. After 2 days of the initial home consultation they came and installed the AC. The crew that came to my house Ryan H, Ricardo and Cameron were extremely polite and professional. They made that everything was working perfectly before leaving. They did a great job. I recommend Blue Flame.(View Less)

By STEVE/KATHLEEN M. on 09/27/18

Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the
Blue Flame company, was polite, efficient, and organize...(View More)

Brandon came out, on time and with the work order to perform the first scheduled maintenance of our Mitsubishi Heat Pump, with recently installed Aprilaire humidifier. Brandon, an ex-Army mechanic new to the
Blue Flame company, was polite, efficient, and organized, had not been made aware of the humidifier which needed specific maintenance.
He got on the horn (I'm an old Vietnam Vet), figured out what he needed to know and proceeded to do the required maintenance.
We had purchased the high-end Mitsubishi unit for our modest but
well-built and -maintained NE Seattle residence to replace the natural gas furnace, and to have air conditioning for the increasingly warm summers. It is, like any emerging technology, subject to unexpected aberrations.
Blue Flame has done a good, though not yet great, job of
installing and servicing their Mitsubishi units. The people are excellent, responsible, with consistent customer service. They are dealing with a rapidly-changing home-energy technology that challenges the management and service capabilities of their staff. I would give the technicians 4 or 5 stars.(View Less)

By JIM/LOIS H. on 09/26/18

Everything turned out very well! Thank you!

By JOANNE/MILES C. on 09/25/18

This installation was very smooth and efficient! There were no problems and everything was thoroughly explained. I have already referred my son-in-law to your company as they are in need of a replacement furnace and possibly air conditioning. Thank you!

By MARK L. on 09/24/18

Tobin was very professional and informative. Great job!

By LEON CORRALESE M. on 09/22/18

Hired them for a heat pump checkup and cleaning. They did a great job.

By KEVIN F. on 09/22/18

We had this Company come out to service/ maintenance on our heating system The young man Casey was very very personable knowledgeable and didn't try to sell us anything we talked about cooling systems and will definitely use this Company again!

By JAI P. on 09/21/18

I have a Honeywell Electronic Air Purifier with reusable filters.
I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it co...(View More)

I have a Honeywell Electronic Air Purifier with reusable filters.
I have not been good more recently about cleaning them often and apparently there's been some buildup of dust on my blower. It is fair to point out that the filters need to be cleaned and that it contributes to buildup that shortens the life of the furnace.
However, when the technician cleaned everything, she must have used pressure against the filters when they weren't properly supported and severely bent them. She also washed the non-reusable filter and ruined them. She did not appear qualified to clean or comment on my equipment.
To top it off, I felt criticized for choosing to Electronic Air Purifier/Filter in my furnace, and am extremely upset about bending/damaging my reusable filters.
If I do need to replace my furnace I will not be using Blue Flame.(View Less)

By Jane Y. on 09/21/18

Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be...(View More)

Tobin was first rate. He carefully explained all that needed to be done and completed a thorough inspection of my furnace. He took the time to answer all my questions and said that I should feel free to contact him anytime I had anymore concerns. I wish he could be my technician every year for my maintenance call. Thank you Tobin!!(View Less)

By WENDY A. on 09/16/18

They did a very good job.
Thanks, Al and Ali

By TERRI E. on 09/14/18

Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehi...(View More)

Easy to get serviceman for maintenance check. Good communication with scheduler and dispatcher. Serviceman arrived on time even a few minutes early. Serviceman explained all that he checked for maintenance. He had to make a small repair and had the part in his vehicle so that he could take care of it in the same call.(View Less)

By BARBARA F. on 09/14/18

John was great. I would have him back anytime.

By REZA S. on 09/14/18

1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I wa...(View More)

1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price. 2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100 3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated! 4- Their senior technician was supposed to call me, and she/he never did. Hopefully, I can get out of their subscription system next year :)(View Less)

By REZA S. on 09/14/18

Unfortunately, my experience was poor. Due to following reasons:
1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1...(View More)

Unfortunately, my experience was poor. Due to following reasons:
1- Two technicians showed up at the place to do a service on AC and Furnace. One of them was a trainee. The main issue for me was that a job that probably should take 2 hours, took from around 9 to 1 PM. I had to stay at home while they were doing the job, and I was charged the same price.
2- They will try to sell you a subscription for a year, that you cannot cancel. They promise a discount if you have subscription, however, their prices are so high that even with discount it is still high. For example, they charged me 324 dollars for changing a capacitor. Note that they already charged about 240 to do the maintenance, and I can see the capacitor is already opened and in his hand! Initially, I thought the actual capacitor is that expensive. However, the most expensive capacitor is around $20 and connecting it only takes 1 minutes. So you can see the markup! I can see that they have to pay for their cost and I wasn't expecting 20 for capacitor. maybe $100
3- They are not your end to end expert :( the system is little complicated system with zoning. They won't be able to figure those out. In fact, my technician couldn't turn on furnace using thermostat. He wired couple of things on my furnace and told me look it works. Note that the system is not rocket science. It is multi stage furnace with Honeywell controllers, and Trane zoning system. Not complicated!
4- Their senior technician was supposed to call me, and she/he never did.
Hopefully, I can get out of their subscription system next year :)(View Less)

By BECKY W. on 09/13/18

The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went...(View More)

The whole team from Blue Flame was terrific. The salesman was friendly, he listened to my needs and answered my questions, and was knowledgeable about the entire system--another company put the air conditioner in improperly. They were the 2nd lowest bid, but I went with them because I had more confidence in the company. Communication with the office was a breeze. Luis and his installation team were on time, polite, kept me informed, walked me through the changes, and cleaned everything up before leaving. They corrected the error made by the ac company and ensured that the whole system is up to code. It's obvious that the company strives to provide good customer service.(View Less)

By MICHELLE / HUNERT C. on 09/13/18

Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maint...(View More)

Bought our air conditioner from Blue Flame several years ago. Along with the purchase I got two years of free tune-up maintenance. For every customer I've referred to the company I get an additional year. I think I still have about four more years of referral maintenances to go. I was so impressed with their service, installation and continued services, since my original purchase. Those friends I've referred have bought from Blue Frame have been impressed and have referred more customers.
This year Brad came out and gave me bad, good, and worst news.
The bad news was that the man who had been helping me put a french drain into the yard had been shoveling dirt too close to the unit when it was on and it was now clogged, causing the motor to overwork, overheat, and leak oil. Brad had it clean within about thirty minutes. It was an additional cost because he had to take the entire unit apart and do more than the basic maintenance.
Brad also did the maintenance for my furnace, since the cold months are approaching fast. Good news is that it's ready for the winter. The worst news is my heater is an older unit and I have very poor ductwork in my home. It's going to require a new unit. Brad spent additional time telling me exactly what was wrong. Showed me every component, explained to me how each piece worked, and gave me the possible culprits if it breaks down. I asked him about replacing the components that were going bad. I could do that but by the time I do it would be about he same price to buy a new heater.
I had talked with Keller, there sales representative, the week before Brad came out and already know the price to replace the entire unit. I can't afford it right now but it's in my budget. Keller has been exceptional at offering solutions, including telling me about their financing options which includes a 6 month Zero Interest through GreenSky.
If you read this review, mention my name to the office. Maybe I'll get another year of maintenance! :)(View Less)

By PAT T. on 09/12/18

Al was here with Ali who was a trainee and both were excellent, communicated what they were doing for my annual maintenance and Al was even nice to move a heavy umbrella stand off my deck for me. Great guys to do business with.

By Cheryl M. on 09/12/18

We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfe...(View More)

We received outstanding service, from our first meeting with Michael C. to the expert installation of our new furnace and water heater by Shawn and Gabe. We couldn't be happier with our new furnace and HW heater! Michael understood our needs and conveyed them perfectly to the Install team who came out just 3 days later. Totally pleasant experience. I will be recommending Blue Flame to all! Thank you, team.(View Less)

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Kyler C

Rating:

107 total reviews!

Chris H

Rating:

93 total reviews!

Erica E

Customer Service Rep.

Rating:

(125 total reviews)

Brittny M

Customer Service Rep.

Rating:

(38 total reviews)

Brandon S

Rating:

(85 total reviews)

Al V

Rating:

(84 total reviews)

* Total number of reviews and star-ratings are based on
data collected during the time period Blue Flame Heating, Air & Electric has been using the ReviewBuzz system
and may not directly match the data found on each public review site.

Robert S.

Shawn M.

Steve R.

Thea O.

Theresa B.

Tim P.

Tobin S.

Tyrell W.

William M.

Zane T.

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