WXC Help - VFXhttp://help.xnet.co.nz
en-ushttp://help.xnet.co.nzActiveKB NXhelp@xnet.co.nzFri, 22 Mar 2019 10:13:42 NZDT20http://help.xnet.co.nz/questions/56/Is VFX available in my area?http://help.xnet.co.nz/questions/56/
WXC VFX is available nationwide and simply requires a high speed Internet connection &amp; WXC approved, VoIP enabled hardware. Please check out our Availability Table below to see if local number ...Xnet Help EditorMon, 09 Mar 2015 01:02:52 GMThttp://help.xnet.co.nz/questions/132/How do I setup VFX on a SPA122?http://help.xnet.co.nz/questions/132/
Setting up SPA122 for VFX service.
First you will first need to make sure all physical connections are complete.
Using the diagram below plug in a standard analogue phone (or phones if ...Xnet Help EditorTue, 04 Nov 2014 23:40:39 GMThttp://help.xnet.co.nz/questions/102/Can I buy VFX certified hardware from WxC? http://help.xnet.co.nz/questions/102/
Yes, we sell some VFX certified hardware &amp; general Broadband equipment which can be billed to your Xnet account. SPA122 Voice Adapter - $133.85 including ShippingMP264 All in one unit - $28 ...Jodi YoungMon, 15 Sep 2014 00:35:02 GMThttp://help.xnet.co.nz/questions/18/What features are available with VFX Service?http://help.xnet.co.nz/questions/18/
For your convenience, you can download the following Quick Reference Guides:
1.MyVFX Voice Portal2.MyVFX Feature Guide3.Pocket Feature Guide
You also may be interested in our Advanced Feature ...Xnet Help AdminTue, 29 Jul 2014 02:31:28 GMThttp://help.xnet.co.nz/questions/131/How do I setup VFX on a SPA112?http://help.xnet.co.nz/questions/131/
Setting up SPA112 for VFX service.
First you will first need to make sure all physical connections are complete.
Using the diagram below plug in a standard analogue phone (or phones if you ha ...Xnet Help EditorThu, 10 Jul 2014 21:58:22 GMThttp://help.xnet.co.nz/questions/115/How do I list my phone number in the White Pages Telephone Directory?http://help.xnet.co.nz/questions/115/
Everyone who has a phone number is entitled to one free listing in the Telephone directory (White Pages). These details are also available from the 018 Directory Service. To check if these details ...Xnet Help EditorThu, 10 Jul 2014 21:18:08 GMThttp://help.xnet.co.nz/questions/83/Can I still use the interactive services on Sky TV?http://help.xnet.co.nz/questions/83/
Not at this stage. Your new home is completely IP enabled. When new decoders that support IP communications are deployed, this service will become available. Note you can select interactive servic ...Xnet Help EditorThu, 10 Jul 2014 20:41:34 GMThttp://help.xnet.co.nz/questions/82/Can I still have a monitored house alarm on VFX?http://help.xnet.co.nz/questions/82/
Yes. Alarm New Zealand offer an IP alarm option that is compatible with all WXC Fusion products. You can select to have the alarm monitored by Alarm New Zealand, with call-outs provided by a compa ...Xnet Help EditorThu, 10 Jul 2014 20:40:37 GMThttp://help.xnet.co.nz/questions/81/What about my medical monitoring service will it work on VFX?http://help.xnet.co.nz/questions/81/
Alarm New Zealand can provide connectivity for a medical call out (as opposed to a security company). The alarms WXC have certified with Alarm New Zealand are capable of working with specialist me ...Xnet Help EditorThu, 10 Jul 2014 20:40:12 GMThttp://help.xnet.co.nz/questions/74/Will I be able to make emergency service calls? http://help.xnet.co.nz/questions/74/
Yes. VFX works and routes all calls just like a traditional phone line.
Xnet Help EditorThu, 10 Jul 2014 20:39:35 GMThttp://help.xnet.co.nz/questions/72/Can I use my existing phone?http://help.xnet.co.nz/questions/72/
Yes. Your existing standard touch tone telephones can be used with the VFX service. Phones should be telepermitted and you can use most cordless phones. Please note you need an RJ45 connector to p ...Xnet Help EditorThu, 10 Jul 2014 20:39:18 GMThttp://help.xnet.co.nz/questions/70/Can I keep my existing telephone number if I move house?http://help.xnet.co.nz/questions/70/
Yes, if you are moving within the same free local calling area as you currently enjoy and WXC has a point of interconnect in that area, then you can retain your VFX number.
Now that 'number por ...Xnet Help EditorThu, 10 Jul 2014 20:38:54 GMThttp://help.xnet.co.nz/questions/68/Will my phone number be in the White Pages Listing?http://help.xnet.co.nz/questions/68/
Yes. You are entitled to one free listing per premise. WXC will facilitate this number being allocated in the White Pages - if you do not want your number published please call 0800 123 123. If yo ...Xnet Help EditorThu, 10 Jul 2014 20:37:59 GMThttp://help.xnet.co.nz/questions/52/Can I still make free local calls?http://help.xnet.co.nz/questions/52/
Yes. Calls to local numbers are still free. Note they will now go through WXC.
Xnet Help EditorThu, 10 Jul 2014 20:36:53 GMThttp://help.xnet.co.nz/questions/47/What happens if there is a power cut? What happens if the Internet goes down?http://help.xnet.co.nz/questions/47/
The VFX line requires both power (for your router and PC to work for a start) and the Internet to work successfully. Xnet Help EditorThu, 10 Jul 2014 20:36:13 GMThttp://help.xnet.co.nz/questions/99/Will my WXC digital voice service be as good or better than my old fashioned phone line?http://help.xnet.co.nz/questions/99/
Yes. WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only support hardware that has built-in Quality of Service (QoS) to ensure the quality of ...Xnet Help EditorWed, 09 Jul 2014 21:59:58 GMThttp://help.xnet.co.nz/questions/55/Can I get rid of my Line Rental?http://help.xnet.co.nz/questions/55/
Yes, you can now drop your normal analogue line and use WXC's Fusion service. Click here https://www.wxc.co.nz/residential/fusion/ for more information. Xnet Help EditorMon, 02 Sep 2013 20:29:10 GMThttp://help.xnet.co.nz/questions/73/Will my WXC digital voice service be as good as or better than my old fashioned phone line?http://help.xnet.co.nz/questions/73/
WXC VFX is a next generation telephony technology. Voice calls are prioritised on our network and we only accredit hardware that has built-in Quality of Service (QoS) to ensure the quality of your ...Xnet Help EditorMon, 02 Sep 2013 20:28:40 GMThttp://help.xnet.co.nz/questions/49/Can I use my Fax over VFX?http://help.xnet.co.nz/questions/49/
Yes, most Faxes are supported: however if you experience any issues please call our support team on 0800 120 120. WXC does not guarantee that all facsimile equipment will work over our network.
...Xnet Help EditorMon, 02 Sep 2013 20:27:40 GMThttp://help.xnet.co.nz/questions/117/Emergency Calling Codehttp://help.xnet.co.nz/questions/117/
Emergency Calling Code
WXC has made several changes to its products and systems, along with its Terms and Conditions in order to support a better emergency calling programme.
The telecom ...Xnet Help EditorMon, 02 Sep 2013 20:24:56 GMThttp://help.xnet.co.nz/questions/57/Do I need to buy extra hardware for VFX?http://help.xnet.co.nz/questions/57/
WXC has partnered with Linksys, one of the biggest manufacturers of networking equipment in the world. Please have a look at our Hardware Section www.wxc.co.nz/voip-hardware for more details.
I ...Xnet Help EditorMon, 02 Sep 2013 20:19:12 GMThttp://help.xnet.co.nz/questions/5/How do I setup VFX?http://help.xnet.co.nz/questions/5/
Please visit the following website for video instructions on how to setup VFX for your device - https://www.wxc.co.nz/residential/support/#videoXnet Help AdminMon, 02 Sep 2013 20:06:32 GMThttp://help.xnet.co.nz/questions/50/Can I call 0900 number from my VFX service?http://help.xnet.co.nz/questions/50/
Yes. You will be charged at the rate advised by the 0900 host. Xnet Help EditorWed, 31 Jul 2013 19:57:38 GMThttp://help.xnet.co.nz/questions/48/Can I restrict my outbound calls?http://help.xnet.co.nz/questions/48/
Yes. WXC offers a tollbar service where users can choose to block outbound calls to National, International, Mobile and 0900 numbers. These can be subscribed to for a monthy fee of $5 or $15 for t ...Xnet Help EditorWed, 31 Jul 2013 19:57:27 GMThttp://help.xnet.co.nz/questions/45/Do the calls require a certain size broadband connection?http://help.xnet.co.nz/questions/45/
No. All active broadband connections in New Zealand have enough bandwidth to support a call.Please note the highest quailty call/codec can use 64kb up &amp; 64kb down. Xnet Help EditorWed, 31 Jul 2013 19:56:52 GMThttp://help.xnet.co.nz/questions/40/Can I forward my other number? What are the costs involved?http://help.xnet.co.nz/questions/40/
Yes. You can point your existing number to the new phone system. The charge will depend on your current line rental provider and will appear on their bill. Xnet Help EditorWed, 31 Jul 2013 19:56:35 GMThttp://help.xnet.co.nz/questions/71/Can I take my existing home phone number from a different provider with me?http://help.xnet.co.nz/questions/71/
Yes as long as you are moving within the same Telecom local free calling area. If you are moving to your home from outside this area, a new number will be provided. A one off porting fee of $21.13 ...Xnet Help EditorWed, 31 Jul 2013 19:56:29 GMThttp://help.xnet.co.nz/questions/51/Can I add a second phone line?http://help.xnet.co.nz/questions/51/
You can add a second phone line for the same low price of $11.50 per month. The line is fully featured, including voicemail, comes with it&rsquo;s own publishable phone number and makes calls at t ...Xnet Help EditorWed, 31 Jul 2013 19:56:02 GMThttp://help.xnet.co.nz/questions/53/How do people call me?http://help.xnet.co.nz/questions/53/
Calls to your home or office work exactly as they always have. WXC will issue you a new VFX phone number that can be dialled from anywhere in the world - for instance if you are issued with an Auc ...Xnet Help EditorWed, 31 Jul 2013 19:55:47 GMThttp://help.xnet.co.nz/questions/75/What happens in a power cut?http://help.xnet.co.nz/questions/75/
No service is available during a power cut unless the customer has installed a UPS.
If this is important to you, you can take the following steps:
* Set up the Voice features on your VFX s ...Xnet Help EditorWed, 31 Jul 2013 19:55:18 GMThttp://help.xnet.co.nz/questions/43/Do calls affect my data allowance?http://help.xnet.co.nz/questions/43/
If you are an WXC user, traffic generated by your VFX calls are not counted towards your data allowance. Another reason why WXC is the DSL service provider for you! Please note if you are with an ...Xnet Help EditorWed, 31 Jul 2013 19:55:04 GMThttp://help.xnet.co.nz/questions/41/What happens to my calls if my DSL connection is throttled back?http://help.xnet.co.nz/questions/41/
Being throttled back should not affect the quality of your call. WXC VFX requires less than half of the 64Kbps throttled speed. The Linksys equipment that we endorse provides for Quality of Servic ...Xnet Help EditorWed, 31 Jul 2013 19:54:38 GMThttp://help.xnet.co.nz/questions/58/Do I have to talk to my service provider?http://help.xnet.co.nz/questions/58/
Generally no. The service works over most DSL connections, and over your standard telephone line. WXC VFX is an additional service that allows you to access lower cost rates and a higher feature s ...Xnet Help EditorWed, 31 Jul 2013 19:53:56 GMThttp://help.xnet.co.nz/questions/54/Can I keep my existing phone number when transferring to the VFX service?http://help.xnet.co.nz/questions/54/
It is easy to transfer your number across to your new VFX service. This means you don't need to tell friends and family, businesses, etc about a change in number. There is a one off fee of $21.13 ...Xnet Help EditorWed, 31 Jul 2013 19:52:53 GMThttp://help.xnet.co.nz/questions/76/How do I log a fault?http://help.xnet.co.nz/questions/76/
Call the WXC Technical Support Team on 0800 120 120 and they will register your fault, and walk you through the resolution process. If a technician is required to visit your home, costs may apply ...Xnet Help EditorWed, 31 Jul 2013 19:50:58 GMThttp://help.xnet.co.nz/questions/10/Can I use calling cards on the VFX Service?http://help.xnet.co.nz/questions/10/
At this point in time it is not possible to use Calling Cards on the VFX Network. Xnet Help AdminWed, 31 Jul 2013 19:50:55 GMThttp://help.xnet.co.nz/questions/100/Can I have a wireless network in my home or office?http://help.xnet.co.nz/questions/100/
Yes, most WXC endorsed Broadband VoIP routers are wireless ready to go straight from the box.
Please note if you require wireless support or assistance you should contact your modem manufacturer. Xnet Help EditorWed, 31 Jul 2013 19:50:34 GMThttp://help.xnet.co.nz/questions/46/Do I need WXC's Broadband to connect? http://help.xnet.co.nz/questions/46/
VFX will operate with any broadband connection. You should also note that calls through other broadband providers will affect your data caps, whereas if you choose to use an WXC plan, VFX calls ar ...Xnet Help EditorWed, 31 Jul 2013 19:47:39 GMThttp://help.xnet.co.nz/questions/105/Can I call normal phones if I am on VFX or just other VoIP phones? http://help.xnet.co.nz/questions/105/
Yes, you can call mobile phones and other landlines anywhere in the world on super low VFX calling rates. If you call another person who is on VFX this call will be FREE! Jodi YoungWed, 31 Jul 2013 19:47:10 GMThttp://help.xnet.co.nz/questions/112/Should I buy a PAP2T or an SPA2102? http://help.xnet.co.nz/questions/112/
We recommend the SPA2102 over the PAP2T for the following reasons. Easier to setup as it has it's own IP address &amp; has basic router functionailitySupports faxing via the T.38 codecEthernet por ...Xnet Help EditorWed, 31 Jul 2013 19:46:32 GMThttp://help.xnet.co.nz/questions/116/Do I get credits applied to my account when I refer new people to WXC?http://help.xnet.co.nz/questions/116/
Yes, with FriendxChange When you refer a friend or family member as a new customer to WXC you can earn up to $65!* $15 for every Tolls customer and $50 for every Broadband Customer referred! *Cr ...Jodi YoungWed, 31 Jul 2013 19:45:06 GMThttp://help.xnet.co.nz/questions/120/Copyright (Infringing File Sharing) Amendment Act 2011http://help.xnet.co.nz/questions/120/
Please be aware as of the 1st of September we are required by law to act on Copyright Infringement notices. The following website has all the information you need to know and more about the new ac ...Xnet Help EditorWed, 31 Jul 2013 19:09:45 GMT