Customer Service Advisor - Inbound Contact Centre Agent

Would you like to work for the UK’s no 1 forest adventure company, a luxurious restaurant, and a top London tourist attraction, all from a comfortable modern office in the heart of Norwich City Centre?

Open Contact is an award-winning, family-run Contact Centre based in Surrey Street. We deliver multi-channel, inbound customer interactions for a wide range of companies spanning the retail, tourism and hospitality sectors. We know that our agents are the most important factor in achieving our mission - making people smile. That’s why we’ve been continuously accredited as Investors in People for the last 13 years.

Working with us, you would benefit from comprehensive, ongoing training to become an expert in each of our clients’ fields. You would develop the communication, sales, CRM, and problem-solving skills of a dozen jobs in one, delivering the highest levels of service to our clients' customers. Agents also benefit from progressive wages, monthly bonuses, a shared parking scheme, and enviable discounts with some of our biggest clients.

We’re looking for dynamic, enthusiastic people with a genuine desire to help others. Successful applicants will demonstrate a keen understanding of excellent customer service, strong written and verbal communication skills, great attention to detail, and the ability to work well under pressure.

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