WPBF 25 News Anchor Stephanie Berzinski speaks with a representative from the Gardens Mall about the new Text concierge service. Shoppers can text questions the mall’s concierge staff at (561) 440-4440.

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STEPHANIE: WELCOME BACK.
SHOPPING OVER THE HOLIDAYS HAS
NEVER BEEN EASIER AT THE GARDENS
MALL.
JOINING US NOW TO TALK ABOUT
THEIR NEW CONCIERGE PROGRAM IS
MICHELE JACOBS.
THANK YOU FOR JOINING US TODAY.
ERIN: THIS ACTUALLY KICKED OFF A
COUPLE OF WEEKS AGO.
TELL US ABOUT HOW IT IS DOING SO
FAR.
>> WE STARTED IT, BECAUSE WE
REALLY WANTE TO EXTEND ANOTHER
WAY THAT WE COULD PERSONALIZE
SERVICE FOR OUR GUEST.
WE ENGAGED A COMPANY OUT OF THE
MIDWEST SO THAT WE COULD HAVE A
TEXTING PHONE NUMBER, AND
CUSTOMERS COULD TEXAS ANY TYPE
OF QUESTIONS.
IF YOU WANT TO KNOW WHAT OUR
HOLIDAY -- COULD TEXT US ANY
TYPES OF QUESTIONS.
IF YOU WANT TO KNOW OUR HOLIDAY
HOURS OR OTHER SIMILAR
QUESTIONS, YOU CAN TEXT AS THE
QUESTION.
IF WE DO NOT KNOW RIGHT AWAY,
THEN JUST GIVE US A MOMENT COME
AND ONCE WE HAVE IT WE WILL TEXT
YOU RIGHT BACK.
WE'VE HAD SOME VERY INTERESTING
QUESTIONS, AND SOME VERY GREAT
ONES TOO.
WE LOVE BEING ABLE TO DO THIS OR
OUR GUESTS.
STEPHANIE: AND THIS IS NOT
THROUGH A COMPUTER?
>> NO.
YOU WILL BE TOLD WHERE YOU CAN
PARK IF YOU TEXT US ABOUT THAT.
THE MESSAGES ALSO COME OUT A BIT
PERSONALIZE.
STEPHANIE: HOW CAN IT HELP THIS
HOLIDAY SEASON?
>> IF YOU ARE SHORT ON TIME, WE
CAN HELP YOU STREAMLINE YOUR
PLANNING.
WE CAN CONTACT THE STORE FOR YOU
AND ASK THEM TO PUT A PRODUCT ON
HOLD FOR YOU.
WE CAN ALSO SCHEDULE AN
APPOINTMENT FOR YOU.
IF YOU WANT TO GO TO A
RESTAURANT, WE CAN MAKE A
RESERVATION FOR YOU.
THERE ARE A LOT OF THINGS WE CAN
DO.
WE JUST WANT TO EXTEND THAT
PERSONALIZED SURFACE -- SERVICE.
STEPHANIE: IS THERE A FEE
ATTACHED?
>> NO, IT IS ABSOLUTELY FREE.
WE LOVE TO DO IT FOR OUR GUESTS.
STEPHANIE: IS THE JIM MALONE