NWZ-E344 sony walkman will not turn off. I have reset but it did not fix this problem. I have also set up the software again but it did not fix the problem. The selected icon is blinking but it wont allow me to select other icons. It seems to be frozen up. None of the buttons work anymore. I charges properly. I can wire it up to the usb port and play my music ok from the computer.

2 Answers

You are chatting with Jessica - (C3UB).
Sony Electronics9:32 AM Connecting...9:32 AM Connected. A support representative will be with you shortly.9:32 AM Support session established with Jessica - (C3UB).9:32 AM Jessica - (C3UB): Hi. Welcome to Sony Online Support. I'm Jessica. Please allow me a moment to review your concern.9:32 AM Customer: Okay. Thanks.9:34 AM Customer: Let me know when you're ready.9:36 AM Jessica - (C3UB): Thanks
for waiting. I'm sorry that the Network Media player will not play
music files as expected. I'll be glad to assist you with this issue.9:36 AM Jessica - (C3UB): When did it last work as expected?9:36 AM Customer: Earlier this week.9:36 AM Customer: No hardware or software changes.9:37 AM Customer: Listed to my audiobook, then put it in the drawer. When I next tried to listen, it wouldn't start up.9:39 AM Customer: I
checked on the web, looked in the various forums, and it appears that a
lot of people are having problems like this, that are unresolved. 9:39 AM Customer: I tried everything in the Sony manual, to no avail.9:40 AM Customer: Are you still there?9:43 AM Customer: Can you confirm that you are still on line?9:43 AM Jessica - (C3UB): Yes, I'm online.9:43 AM Jessica - (C3UB): I'm sorry for the delay.9:44 AM Jessica - (C3UB): Please wait while I review your concern.9:44 AM Customer: Okay. Thanks.9:46 AM Jessica - (C3UB): Thanks for waiting.9:46 AM Jessica - (C3UB): I
understand that you have already tried all the possible troubleshooting
steps and the issue still persists even after it. Am I correct?9:47 AM Customer: Yes.9:49 AM Jessica - (C3UB): Thanks for the confirmation.9:49 AM Customer: What's the next step?9:50 AM Jessica - (C3UB): I'm sorry to know that the issue still persists even after performing all the possible troubleshooting steps, 9:50 AM Jessica - (C3UB): In this case, I suggest you to initiate a repair to resolve this issue.9:50 AM Customer: Initiate a repair?9:50 AM Jessica - (C3UB): Shall I forward a link to a page where you can initiate a repair for the player?9:50 AM Customer: Will it cost?9:51 AM Customer: Please send the link. My player is less than a year old, but I don't have the receipt as it was a gift.9:51 AM Jessica - (C3UB): Please let me know if the player is under warranty?9:52 AM Jessica - (C3UB): Okay.9:52 AM Jessica - (C3UB): Please let me know if the product is registered in sony style website.9:53 AM Customer: I don't know.9:53 AM Customer: If I had to register it when I installed the software then yes.9:56 AM Connecting...9:56 AM Connected. A support representative will be with you shortly.9:56 AM Support session established with Jessica - (C3UB).9:56 AM Connecting...9:56 AM Connected. A support representative will be with you shortly.9:56 AM Support session established with Jessica - (C3UB).9:57 AM Jessica - (C3UB): It is required to register the device once it is purchased, so that we can find the date of purchase.9:57 AM Jessica - (C3UB): Else, you can also contact the place of purchase to get a copy of the receipt for a proff.9:57 AM Customer: I'm checking to see if I'm registered. I normally register it. 9:58 AM Jessica - (C3UB): If the device is under warranty, you can get it serviced for free.9:58 AM Customer: As stated above, it was a gift. 9:59 AM Customer: It looks like with so many people reporting similar issues, it's a known issue with the model?9:59 AM Jessica - (C3UB): If you know the exact date of purchase of the player, you can enter it in the service page and check if it helps.9:59 AM Jessica - (C3UB): I'll forward the link right away.9:59 AM Jessica - (C3UB): When you receive the link, please click on it to open the page and let me know if you are able to view it.9:59 AM Jessica - (C3UB) has sent a link: https://eservice.sony.com/9:59 AM Jessica - (C3UB): Are you able to view the page?10:00 AM Customer: Checking.10:00 AM Customer: Yes.10:00 AM Jessica - (C3UB): Okay.10:01 AM Customer: No way to know the exact date of purchase since it was a gift. It was given in February.10:01 AM Customer: Sometime.10:01 AM Jessica - (C3UB): Please enter the details in the page and let me know if you are able to initiate a repair request.10:02 AM Customer: Okay. Will try.10:05 AM Customer: I
am able to get it exchanged for $29 cost. I haven't tried repair yet,
as I know that they will ask for a receipt, which I do not have since it
was a gift. Is this all you can do to help?10:07 AM Jessica - (C3UB): Yes, the only option is to get it serviced to resolve this issue.10:07 AM Jessica - (C3UB): I'm really sorry that I could'nt resolve this issue in this chat window.10:08 AM Customer: Sorry,
but this is the last Sony unit that I will ever use, or purchase. $25
to repair when it's under a year old, and $29 to exchange. 10:08 AM Customer: Especially when it appears to be a Sony glitch in software.10:08 AM Customer: Thanks for your personal help, but as a program, SONY is not up to par. 10:09 AM Jessica - (C3UB): I do understand your concern.10:09 AM Customer: Goodbye.

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Double-click
"Removable Disk." This will open the root storage directory of your MP3
player, which is where all its files are stored. Locate the "Photos"
folder inside this directory.

Drag-and-drop
pictures from your computer into the Sony Walkman NWZ-E344 (8 GB) Digital Media player Photos folder: Click on a
picture file and hold down the mouse button while moving the file to
the Photos folder, then release the mouse button to copy the picture to
the folder. You can now view these pictures on your Sony Walkman NWZ-E344 (8 GB) Digital Media player.

If
your Sony Walkman NWZ-E344 (8 GB) Digital Media player does not support photo viewing, you can still add
pictures to the device. Drag-and-drop the pictures anywhere within the
root storage directory. You can transfer the pictures to another
computer or any USB-compatible device.

This is how i made mines work:http://esupport.sony.com/CA/p/model-home.pl?mdl=NWZE344&template_id=1&region_id=3&tab=download#/downloadTabgo to the link, will lead you to Sony eSuppot - Driver and software , download firmware update, remember to keep your Sony NWZ-E344 plugged into your computer and clicked the reset button while its plugged into the computer before starting this, this worked for me, hopefully it also works for you :)