I called and ordered spark plugs the other day.The clerk said they will arrive the next day by 4:00 pm.

They couldn't find the order the next day at 4:30 pm. Sorry, we can't find your order. It's rush hour with 4 clerks avail. and most of the 20 mins.

in line with 10 others only one was waiting on us 80% of that time. Also when I ordered brake pads a few years ago and prepaid for them and went to pick them up, they couldn't find my order on the screen and had to look through a box of 100's of paper receipts. It took a over an hour to finally receive my pads. This place in Charlottesville ,VA really needs a complete evaluation by corp.