The agency is horrid, i made several complaints in which not one was dealt with or answered, the bond is impossible to get back, the agency are all for the landlord/landlady and not the tenant. NO assistance or help is given by the agency. No % wear and tear is applied when asking for the bond back. They tell lies lies lies and do not take the original inventory into consideration. I WOULD NEVER RENT VIA HEADWAY AGAIN, they need closing down

What agent could do to change your mind?

EVERYTHING OR DO SOMETHING they are disgusting.

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We deal with a lot of irate tenants when they leave properties expecting a full refund of their deposit but, as in this case, the property was left in a disgusting state and the deposit was with-hrld to make good the property after her tenancy