When will I receive my prepaid card?

When will I receive my prepaid card?

If you have submitted your claim via our online portal, you can expect to receive an email when the claim is successfully submitted in the system and then another email when we have processed your claim. Upon approval, payment should arrive within 4 to 6 weeks. If you have submitted your claim via postal mail, payment should arrive within 8 to 10 weeks of us receiving your submission via post.

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