The events that enter the central system will be forwarded and addressed to the competent authorities or to secondary monitoring centers (sub-stations). The information received in the remote terminals through the Desktop Web system is detailed. Any action executed by the remote operator will be recorded for subsequent control.

How do the monitoring station or sub-station authorities receive the events?

The software module that receives the events, which is located at the relevant authorities’ facilities, is called a REPORTER.

This module is always connected to SoftGuard Router by the available link or links in your monitoring station.

When the REPORTER starts, the user (police, firefighter, etc) logs in to the system using his ID and password, becoming the operator in charge.

The change of operator is done with the ID and password of the new operator.

When there is a new event, it is shown on the screen immediately, a sound is heard and the period of time until the operator accepts the event is measured.

All this information goes back to the Incident database record in SoftGuard, relating them to the event and the client so that the operator at the central station can visualize it and the information goes to the client’s history records.

Detail of events for process with priority status to the authority

Management and action of the event pending attention

The Authority Web Report module is a 100% web-based environment platform that allows online reporting of the alarm events to the authorities or to the secondary management centers (sub-stations) to which the central station wishes to relay certain notifications.

For its implementation at the central station, a PC or Web Server other than the main SG Server is recommended. This PC Web Server will have to meet certain requirements. If you have any doubts, please contact one of our commercial representatives.

The relevant authorities or monitoring sub-stations only need a PC or computer connected to Internet (broadband) and a web browser.

This module allows for an unlimited number of authorities or sub-stations to be logged in or requesting information.