Delighted uses the Net Promoter System to gather real feedback from your customers. Customers take a single question survey. They rate your product/service and provide feedback in their own words. Feedback appears instantly in your dashboard. Deliver your survey to customers via email, SMS, or survey visitors directly on your website. Your customers will be asked a simple question and then share, in their own words, what they think of your experience. As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration. Delighted allows you to survey your customers in many ways. Even if you use multiple methods, you can be sure that your customers are never over surveyed.

SmartSurvey launched in response to customer demand for a UK-based online survey tool that offered high levels of security and assurances that data is stored and backed up within the UK and not transmitted outside the EU.

Qualtrics pricing is available on request but starts around $2500/year. It is used by half of the Fortune 500 and with hundreds of ways to analyze your data. It also has a free version up to 250 responses.

Online surveys are part of the broader family of self-administered surveys as opposed to administered surveys. By taking the time to give your opinion, you are providing input for the development of a product or service. Online