Terms and conditions

These terms and conditions apply to all sales made via this website. Please read these Terms of Sale before placing any orders on SDI Gifts website. By placing an order you agree to the terms and conditions stated below.

Contact and Company Details

SDI Gifts is located in Prague, Czech Republic. We distribute our products to retail and wholesale customers worldwide.

For any queries regarding our company, please contact us by phone: +420 910119478 or +420 228226127 or Email and our team will happily answer any of your questions.

We are always looking for ways to improve and want to know your opinion regarding service, products and even new ideas to make your experience with us better. You can let us know what you think by Email.

Order process and customer policy

Retail:

If you want to buy any of our items online, just add them to cart. You can change the quantity in cart. Next, select your country, choose the available shipping method and then proceed to checkout.
Wholesale:

If you would like to make a wholesale purchase, please make sure you contact our sales team before making an order. It can be done in several ways:
Register at our web-site
Contact us via feedback form here
Send us an e-mail
If you supposed to be a reseller or distributor please click here Our sales team would be glad to contact you to tell about purchase conditions and provide all necessary assistance.

Minimum order

You can order any item starting from 1 pc. You can also order our standard items with imprinted logo. It will take some time and some additional cost, which is calculated separately. The minimum order amount in that case partly depends on technical requirements for branding. Samples are available for purchase at special conditions.

Prices and payments

All the prices on the website are displayed in the selected currency and exclusive of VAT. The prices you see are End User prices. If you are a distributor, please contact our sales team for special sales conditions. All issued invoices must be paid. Until full payment, products remain our sole property.

Printing

We can make logo imprint on our products. Each item has an artwork template file in PDF where you can see technical requirements for logo imprint. Please download this file, add your logo and send this artwork to us. Printing costs depend on numerous facts, such as quantity, colors, size item etc. We’ll calculate printing costs ASAP. Imprint takes extra days depending on the ordered quantity and our operating rate at the moment, but on average it takes 4–7 business days.

Registration and personal data

Registration is not necessary, but recommended for your convenience.

Personal data is collected on our website, when a customer registers and subscribes to our newsletter. Personal data includes any data which indicates the identity of the person to whom it relates, or which can be used to identify that person.

The personal data collected by SDI Gifts will be used to operate and improve our website and its services and to execute the agreements concluded with the user. Besides, it can be used to support and analyze activities for the purposes of improving the website and services, as well as to prevent fraud and illegal use.

SDI Gifts can similarly use the user’s personal data to communicate with the user. SDI Gifts will only send newsletters with the user’s prior consent.

Payments

Credit card, PayPal

You can pay with a credit card via PayPal. After clicking on checkout with PayPal you will be redirected to PayPal web-site for payment processing.

Bank transfer

We can issue an invoice for you so you can use bank transfer. If you would like to proceed with this way of payment, please register on our web-site and this option will become available.

Shipping

Europe:

Items usually shipped within 1–2 business days after your order confirmed and paid. Our warehouse is located in Prague, Czech Republic. Shipments within Czech Republic take 1–3 days. Available shipping methods can be selected from the list. Our standard ground shipping to the most of EU destinations takes 2–5 working business days in average. Mainly we use GLS or TNT courrier services.

United States:

Most of our products are available at www.amazon.com. If you are form the USA, please check the product you selected for a special Amazon.com button.

Asia:

We ship internationally and all available countries are listed on the website. If you can not find your country in the list, it means we do not ship there at the moment.

Quality and warranty

Warranty period for electronics items is 1 year from the date of purchase. We do not accept claims for goods with defects occurred due to non-intended use. We keep the right to replace the goods. If checking of the claimed goods proves that there was no defect or fault we are entitled to debit the relevant expense to your account.

Defects and returns

Retail:

All products are checked visually before shipping. In case your parcel is damaged or in poor condition it is important to indicate this to courier in writing. In case your product is broken or not working properly, – please, send us a detailed e-mail describing the problem, provide additional photos etc. to info@sdigifts.com and we’ll provide you with further instructions. We’ll try to do our best to resolve any problem.

Wholesale:

In case of goods return we only accept faultless goods in original packing.

Any claims must be filed within five days upon receipt of the goods and prior to further processing. We do not take back goods which have been altered by logo imprint.

We do not accept claims for goods with defects occurred due to non-intended use. We keep the right to replace the goods. If checking of the claimed goods proves that there was no defect or fault we are entitled to debit the relevant expense to your account.

Contact and Company Details

SDI Gifts is located in Hong Kong, China. We distribute our products to retail and wholesale customers worldwide.

For any queries regarding our company, please contact us by phone: +85227037888 or +85259893578 or Email and our team will happily answer any of your questions.

We are always looking for ways to improve and want to know your opinion regarding service, products and even new ideas to make your experience with us better. You can let us know what you think by Email.

Validity

The conditions of sale and delivery are valid for all our offers and sale contracts. We do not accept your conditions unless we give for it our particular and written confirmation.

Offers

All the offers provided are subject to confirmation and non-binding, unless explicitly marked as binding or containing a specific term of acceptance. Verbal and telephonic agreements need our written confirmation.

Prices

As a rule we indicate EXW or FOB China/Asian port by sea prices which do not include insurance cover. CIF and CFR prices can be provided on request and are based on the freight rates and insurance premiums prevailing at the time of contract. Any changes made after the order confirmation date and before the shipment are to be at your account. The prices are to be understood in USD unless another currency has been agreed upon.

Payment terms

We prefer deposit payment of 30% of order amount by TT when order is placed. The balance of 70% is payable before the goods shipment. Our invoices are payable without any deduction. Any discount is subject to our written confirmation. We reserve the right to refuse cheques, L/C or bills of exchange. The acceptance is always subject to special agreement. Discount, bank, bill and exchange fees are at your account.

Goods

Minimum order quantity (MOQ) applies to all items you want to produce in Asia, depends on item itself and may vary for different items.

Delivery

The delivery terms are EXW or FOB China/Asian port by sea, depending on production area. The transport and forwarding agent will be provided by you. Any transport service or transport agent proposal from us is only on your request. We are arranging delivery at the soonest possible time. Delivery periods and dates must be mentioned in writing and are to be understood as approximate only. Any delays in delivery and services due to force major or similar events which cannot be influenced by us even if they happen at our suppliers or their sub-suppliers have not to be justified by us.

The goods supplied remain our property until receiving full payment for all present invoices. The risk passes over to you as soon as the goods had been handed over to the forwarding agent who is responsible for delivery.

Commercial Rights and Third Parties’ Copyrights

As far as supplied goods were produced according to your designs or instructions you have to keep us free from all claims asserted by third party due to offending of commercial rights or copyrights.

Arbitration

All disputes arising out of any contract shall be settled by arbitration according to the rules and regulations of the Chamber of Commerce of Hong Kong (SAR).

If you are in default of payment and if no objections have been filed with respect to the claim for payment, we shall be entitled to submit the matter to public courts.