Privacy Policy

IntroductionCovenham Plough Community Hub Ltd. (CPCH Ltd.) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is CPCH Ltd.

Collection of your Personal InformationCPCH Ltd. collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number. If you make a purchase from CPCH Ltd., we will collect and store your billing information. CPCH Ltd. may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).CPCH Ltd. will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

Information you provide when you register for an accountWhen you register for a CPCH Ltd. account, you voluntarily give us certain Personal Information, including your:

Name and e-mail address and billing information, if you make a purchase. This is required to complete a commercial transaction on the website or by none electronic methods (post!).

Information from third partiesWe may collect Personal Information about you from third parties such as social media networks.

Other information we collectWe may also collect this Personal Information as you use the website in relation to you requirements/wishes concerning the current/future services we may provide.

User content This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your interaction with CPCH Ltd.

Storage of Personal InformationUnless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see “Your rights” section below).

If we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes.

To ensure that your Personal Information receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Personal Information with. This ensures your information is treated by those third parties in a way that is consistent with data protection laws.

Use of cookiesThe Website uses “cookies” to help you personalise your online experience. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

Complaint resolutionIf you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you’ll attempt to resolve the complaint with us first. Please contact us for more information on [email protected]

Changes to this PolicyWe will occasionally update this Policy to reflect company and customer feedback. CPCH Ltd. encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

Contact informationCPCH Ltd. welcomes your comments regarding this Policy. Please contact us at [email protected], or write to us at: