Tablet

FAQ’s

How can I back up data to an external storage device?

On your CAT S30 device
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP).
Now connect the CAT S30 device to your external storage drive via USB:On the PC
1. Click start
2. Select computer, and then select the CAT S30 from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT S30.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

How can I back up data to an external storage device?

1. Connect the CAT S31 to the PC/Lap top via the supplied USB cable
2. On the screen of the S31 a notification will appear, “USB charging” this device, click on this notification
3. On the screen you will see a number of options, select transfer filesOn the PC:
1. Go to start screen and select S31, choose what to do with this device
2. Select Internal shared storage or SD card
3. Select the folder and files that you want to save or move to the PC
4. Capture and move to the desired location on the PC

I have some issues with Windows 10 and the S31 how do I resolve?

Recently Microsoft Windows updated Windows 10 and this has caused an issue with MTP driver.
The MTP driver is called Media Transfer Protocol this helps user’s transfer data between Windows and our Devices
To fix this issue the user needs to perform the following steps
1. Go to Start Menu (or Cortana) Search. Just click the Search for Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list, open the program
2. Type in the following http://www.android.com/filetransfer/

How do I take a screen shot on the device?

1. Migrate to the screen that you want to capture
2. Whilst on the screen press both the Power button and Volume down button for approx. 2 seconds

How do I ensure in do not disturb mode the clock alarm will be heard?

1. You will need to set priority interruptions, this can be done through settings menu. Select sound and notification and tap on interruptions
2. Or the short cut is via volume up or down. A pop up window appears tap on “Priority” and then the settings icon
3. In here you have Priority interruptions, if you select events and reminders you will receive your alarm at the time set
4. In addition you can receive designated calls or messages by activating them going to “Calls/message from” and managing your contacts list

How can I back up data to an external storage device?

On your Cat S40 device:
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP)
Now connect the Cat S40 device to your external storage drive via USB:On the PC:
1. Click start
2. Select computer, and then select the Cat S40 from the portable devices list
3. Select internal storage
4. Navigate to the desired folder on the Cat S40
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device

My phone takes too long to dial a number. Can I change this?

1. In some instances, the default dialler in Android Lollipop can take more time to dial a number. This can be improved by downloading a new dialler from Google Play and setting this as your default.

What should I do if my home page is not fully populated following the initial set up of the device?

1. You should simply power off and then power back on the device once, this will finalise installation.

How do I resolve when Poor Sound Quality is experienced?

There are a number of contributing factors which can affect the audio performance of your device for example:

If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.

If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.

Technical performance between handset manufacturers, this can be software or hardware related.

The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.

All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.
All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

What should I do when experiencing Reception Issues?

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level
2. When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely
3. When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion
4. Standby time is reduced: Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced

What do I need to do if “Enter PUK code” is displayed?

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed
2. Before attempting to input the PUK code, ensure that you have the correct code provided by Network provider
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled
4. Once the SIM card is permanently disabled, you will need to contact relevant body to purchase a new SIM card

What do I do if “Emergency Call only” is displayed on your Home screen?

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

What should I do if the device displays message “No Service”?

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services

What does the Message please Insert SIM card indicate?

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation.

IMPORTANT NOTE – Do not insert the SD card to the SIM slot, this may damage the SIM card reader contacts and the SIM card will not be readable. The device will need to be returned to the Service Center.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions

How is Caller ID enabled/disabled on this device?

1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. In this screen scroll down to “Additional Settings”
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device

Why do calls to this device get picked up by other devices?

1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. In this screen scroll down and select “Call Forwarding”
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”
4. Enable/Disable the functionality you desire

Why does the Device not make certain calls?

During use the device will not make calls for example to International numbers. Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page

How do I ensure in do not disturb mode the clock alarm will be heard?

1. You will need to set priority interruptions, this can be done through settings menu. Select sound and select do not disturb
2. In here you have Priority only allows, if you select events and reminders you will receive your alarm at the time set
3. In addition, you can receive designated calls or messages by activating then going to “Calls/message from” and managing your contacts list

How can I back up data to an external storage device?

1. Connect the CAT S41 to the PC/Lap top via the supplied USB cable
2. On the screen of the S41 a notification will appear, “USB charging” this device, click on this notification
3. On the screen you will see a number of options, select transfer filesOn the PC:
1. Go to start screen and select S41, choose what to do with this device
2. Select Internal shared storage or SD card
3. Select the folder and files that you want to save or move to the PC
4. Capture and move to the desired location on the PC

How do I clear the cache and browser History?

1. Go to “Chrome” menu
2. Select the Menu and then settings
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select
5. Select the cache, browsing history and other to be cleared

How do I copy contacts from the SIM card to the device?

How can I transfer data to another device via Bluetooth (for example an image)?

1. Go to Photo menu
2. Select the folder that contains the file that you wish to transfer
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth
4. Select the device to send to and send

How do I pair to another Bluetooth device?

1. Go to Settings menu
2. Beneath the Wireless and Networks settings you can see the Bluetooth button
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start
5. Select the device you wish to connect to in the list displayed
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”

How do enable/disable Bluetooth and connect Bluetooth tethering?

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.On the device:
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window
5. Select Bluetooth to make your device discoverable

Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices – tethering is complete

How do I turn On/Off predictive text?

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Gboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require

How do I customise the Notifications, sound and vibration for incoming messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages

How do I enable/disable delivery report and read report for messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS

Note: read reports are available for MMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

I have some issues with Windows 10 and the S41, how do I resolve?

Recently Microsoft Windows updated Windows 10 and this has caused an issue with MTP driver.
The MTP driver is called Media Transfer Protocol this helps user’s transfer data between Windows and our DevicesTo fix this issue, you need to perform the following steps:
1. Go to Start Menu (or Cortana) Search. Just click the Search for Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list, open the program
2. Type in the following http://www.android.com/filetransfer/

How do I know there is a device update available, how do I check I have the latest SW?

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S41 devices.On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.To manually update:
1. Go to settings menu
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge

What is the yellow button for and how do I use this?

1. This is a programmable button with a number of options
2. Go to the settings menu, scroll down to “Programmable Key” and select
3. This will open a selection that you can choose your favourite from for example Camera. You may select two, one for short press of the button and one for long press
4. Then select ‘OK’
5. When you return to the home screen now when you long press on the programmable button the device will go to your selected view

Can I select Glove Mode for improved response when wearing gloves?

1. Go to the settings Menu
2. Access the display option and the enable “Glove Mode”

How do I resolve when Poor Sound Quality is experienced following immersion in water?

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality
2. Place the device in an area where the microphone and speaker can dry out

In error I have accidentally deleted an App, how do I recover?

1. Visit the Google Play Store, open it and make sure you are on the homepage of the store
2. Tap on the settings icon in the upper right of the screen
3. Tap on My Apps & Games
4. Tap on Library, all previously installed App’s will be located here
5. Select the App required

How do I use my Cat S41 to charge another device’s battery?

1. The device is delivered with an On the Go USB cable this is shorter than the normal charging cable, fit this to the USB plug on the S41
2. On the CAT S41 App window select the Battery share APP Icon, you will have two options “Standard and Fast (Power Off)”
3. Select the option desired, you will then be presented with a screen that asks you to select the level of S41 Battery charge you want to stop sharing
4. With Fast Charging the S41 will power down, on standard charge the S41 will remain on in the process
5. The device will charge the secondary device until the level selected on the S41 battery charge is reached.

How do I perform a reset, when my screen is blank?

1. The device has an embedded battery that can only be accessed by authorised personnel
2. To reset the device, open the SIM card and SD card door, behind the door to the right is an “OFF” button
3. Depress this button and the device will power down, restart the device
4. Device will now power on, perform and charge as expected

How do I resolve when Poor Sound Quality is experienced?

There are a number of contributing factors which can affect the audio performance of your device for example:

If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.

If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.

Technical performance between handset manufacturers, this can be software or hardware related.

The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.

All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.

All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

What should I do when experiencing Reception Issues?

1.Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level
2.When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely
3.When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion
4.Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal
Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced

What do I need to do if “Enter PUK code” is displayed?

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card

What do I do if “Emergency Call only” is displayed on your Home screen?

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider

What should I do if the device displays message “No Service”?

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services

What does the Message please Insert SIM card indicate?

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation
IMPORTANT NOTE – Do not insert the SD card to the SIM slot this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions

How is Caller ID enabled/disabled on this device?

1. Go to the phone menu and select settings
2. In this screen scroll down until reaching “GSM Call settings” and select “Additional Settings”
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device

Why do Calls to this device get picked up by other devices?

1. Go to the phone menu and select settings.
2. In this screen scroll down until reaching “GSM Call settings” and select “Call Forwarding”
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”
4. Enable/Disable the functionality you desire

Why does the Device not make certain calls?

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page

How can I back up data to an external storage device?

On your Cat S50 device:
1. Go to the settings menu.
2. Select “Storage” option, select “USB computer connection”, ensure that Media (MTP) is selected.
Now connect the Cat S50 device to your external storage drive via USB:On the PC:
1. Click start
2. Select computer, and then select the Cat S50 from the portable devices list
3. Select internal storage
4. Navigate to the desired folder on the Cat S50
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

How do I Clear the cache and browser History?

1. Go to “Chrome” menu
2. Select the Menu and then settings
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select
5. Select the cache, browsing history and other to be cleared

How do I copy contacts from the SIM card to the Device?

How can I transfer data to another device via Bluetooth (for example an image)?

1. Go to Gallery menu
2. Select the folder that contains the file that you wish to transfer
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth
4. Select the device to send to and send

How do I pair to another Bluetooth device?

1. Go to Settings menu
2. Beneath the Wireless and Networks settings you can see the Bluetooth button.
3. Then select Bluetooth by tapping on Bluetooth
4. At the bottom of this screen select “Search for Devices”
5. Select the device you wish to connect to in the list displayed
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”

How do enable/disable Bluetooth and connect Bluetooth tethering?

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device:
1. Go to the settings menu and enable/disable. In this case, enable
2. Select “More”
3. Select “Tethering and Portable Hotspot”
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window
5. Select Bluetooth to make your device discoverable

Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete

How do I turn On/Off predictive text?

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require

How do I customise the Notifications, sound and vibration for incoming messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages

How do I enable/disable delivery report and read report for messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS
Note: read reports are not available for SMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

How do I change the default SMS app?

1. Go to Settings menu
2. In the Wireless & Networks section tap “More”
3. On the next screen select “Default SMS app”
4. A popup window will appear, where you can change the default SMS app
5. Note: the selected app will manage, receive and send all your text messages

How do I carry out a Factory reset on the device?

Note: Before performing this activity ensure you have backed up and secured your data.

How do I know there is a device update available, how do I check I have the latest SW?

NOTE: When a new Firmware/Software is available, notifications are sent out to all Cat S50 devices.

On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update:

1. Go to settings menu
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge

How do I resolve when Poor Sound Quality is experienced following immersion in water?

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.

How do I perform a reset, when my screen is blank?

1. The device has an embedded battery that can only be accessed by authorised personnel.

2. To perform a reset Press & hold Volume up key and Power key for 10 – 20 sec or until the device responds, the phone will reboot.

3. Device should now charge and perform as expected.

What do the different colours of the LED indicate?

Flashing Red – Low Battery warning less than 15% Battery level
Solid Red – Battery level is below 15% and currently being charged
Solid Orange – Battery level is between 15% and 90% and currently being charged
Solid Green – Battery level is above 90% and currently being charged
Flashing Blue – Indicates a notification has been received (Message unread, missed call, email etc)

How do I use the device in camera/video mode when underwater?

1. The S60 comes with the ability to be used underwater to take photographs or record video.NOTE: Ensure you have set the waterproof depth switch in accordance with the depth you intend to use the device at.
2. The first step is to decide if you intend to take video or photographs and select the correct option via the camera App
3. Then you need to access the settings menu and scroll down to Programmable key in here select “Underwater mode”
4. The touchscreen will now be disabled, however touching the screen brings forward a visual of a locked and unlocked padlock, swiping this will enable the touchscreen.
5. If the device is for example in photograph mode and used in underwater mode using the volume up or down button will take photographs, in video mode pressing either volume up or volume down will start and stop the recording.NOTE: Whichever mode you start the device in to change for either photograph to video or video to photograph, the customer will need to return to the surface to enable the touchscreen and use the camera app to enable the desired mode before selecting underwater mode again and continuing.

On the FLIR APP what is MSX Alignment?

1. MSX Alignment is Multi Spectral Dynamic Imaging or MSX, this incorporates real-time thermal video enhanced with visible spectrum definition, using both the thermal camera and the normal camera enriching the definition of the image for both video and still shots.

On the FLIR APP what is the Automatic calibration?

1. Automatic calibration is set as default when you launch the APP.
2. It is possible to select Automatic or manual Flat Field Correction (FFC) mode from the settings
3. It is always possible to select FFC by clicking the FFC when in the FLIR APP by selecting the FFC (resembles a key hole) Icon in the upper right corner of the screen. There will be a visual indication that FFC has started circular motion around the icon.

On the FLIR APP what is the Image Realignment?

1. This is a tool supplied with the device that allows you to recover the alignment if at any time the thermal camera and normal camera alignment drifts.
2. Open My FLIR in the applications screen.
3. Select Settings and then in this section select again internal settings, scroll down to “Image Realignment Utility”.
4. In this screen you have 4 options, Revert, Cancel, Manual and Auto.
Revert – Selecting this will revert to the factory alignment
Cancel – Cancels the current re-alignment
Manual – Starts the Manual re-alignment, follow the on screen instructions.
Auto – Starts and Auto re-alignment, follow the on screen instructions.

How do I resolve when Poor Sound Quality is experienced?

There are a number of contributing factors, which can affect the audio performance of your device for example:
1. If the handset has been subject to immersion in water, then the microphone and speaker will need to dry out to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping centres (malls) and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.

All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

What should I do when experiencing Reception Issues?

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion.
4. Standby time is reduced: Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.

What do I need to do if “Enter PUK code” is displayed?

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code, ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled, you will need to purchase a new SIM card.

What do I do if “Emergency Call only” is displayed on your Home screen?

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

What should I do if the device displays message “No Service”?

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception, for example an enclosed area.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

What does the message please Insert SIM card indicate?

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation. IMPORTANT NOTE – Do not insert the SD card to the SIM slot, this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not recognised, please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

How is Caller ID enabled/disabled on this device?

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down to “Additional Settings”.
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.

Why do calls to this device get picked up by other devices?

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down and select “Call Forwarding”.
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.

Why does the Device not make certain calls?

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page.

How do I insert an SD card and what is the format?

1. The location of the SD card slots is behind the SIM Card and SD cover on the rear of the device and can be accessed by pressing the card cover latch.
2. The SD card location above the SIM 2 card slot, the Micro SD card needs to be inserted as per drawing with the gold contacts facing down. Do not force the card in or out of the device as this could result in damage.Note:The CAT S60 does not support ExFAT format.With Marshmallow, the SD card becomes by design expandable memory for your device, with this comes restrictions with use of the SD card in devices other than your CAT S60. Once you have formatted the SD card with your device then to use in a separate device, such as a PC, will require re-formatting of the SD card which will erase the content. with Android Marshmallow, apps and the data they use can now be seamlessly stored on an external microSD card without having to be explicitly put there by the user.

How can I back up data to an external storage device?

On your CAT S60 device
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP).Now connect the CAT S60 device to your external storage drive via USB:On the PC
1. Click start
2. Select computer, and then select the CAT S60 from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT S60.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

How do I clear the cache and browser history?

1. Go to “Chrome” menu.
2. Select the Menu and then settings.
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select.
5. Select the cache, browsing history and other to be cleared.

How do I copy contacts from the SIM card to the Device?

How can I transfer data to another device via Bluetooth (for example an image)?

1. Go to Gallery menu.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.

How do I pair to another Bluetooth device?

1. Go to Settings menu.
2. Beneath the Wireless and Networks settings you can see the Bluetooth button.
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start.
5. Select the device you wish to connect to in the list displayed.
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”.

How do enable/disable Bluetooth and connect Bluetooth tethering?

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.On the device:
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”.
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window.
5. Select Bluetooth to make your device discoverable.

Next steps:
1. On your PC/Laptop search for Bluetooth devices
2. Select your device and connect to it.
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete.

How do I turn On/Off predictive text?

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require.

How do I customise the Notifications, sound and vibration for incoming messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications.
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages.

How do I enable/disable delivery report and read report for messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMSNote: read reports are not available for SMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

How do I carry out a Factory reset on the device?

Note: Before performing this activity, ensure you have backed up and secured your data.
1. Go to settings menu.
2. Select Backup & Reset, select “Factory data reset”.
3. Select “Reset phone”, and “Erase everything”.
4. The device will then reboot.[/usa_item][usa_item acc_title=”How do I change the default SMS app?”]1. Go to Settings menu
2. In the Wireless & Networks section tap “More”.
3. On the next screen select “Default SMS app”
4. A popup window will appear, where you can change the default SMS app.
5. Note: the selected app will manage, receive and send all your text messages.

How do I know there is a device update available, how do I check I have the latest SW?

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S60 devices.On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update.
1. Go to settings menu.
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge.

What is the Yellow (Programmable) button for and how do I use this?

1. This is a programmable button, you have a number of options to choose from.
2. Go to the settings menu, scroll down to “Programmable Key” and select.
3. This will open a selection that you can choose your favourite from for example Camera.
4. Then select ‘OK’
5. When you return to the home screen now when you long press on the programmable button the device will go to your selected view.

What is the SOS button and how do I use this?

The SOS key will allow you to send a predefined custom SMS message, including your current location, to up to three predefined contacts through the Location Alert app, installed on the device.

Using the SOS key:
1. Note: The SOS key must be setup to function correctly.
To access the SOS button, simply open the SOS button cover, then press and hold the SOS button as shown in the illustrations below for 1.5 seconds.
2. By default, the SOS key will allow you to send a predefined custom SMS message, including your current location, to up to three predefined contacts through the Location Alert app, installed on the device.
3. Before the key can be used to send messages, you need to define the custom message content and who you would like to receive the message(s).
4. The location shared by the app will be established by your mobile device, and only sent to the message recipients you specify.
5. The accuracy of your location information, and your ability to send an SMS through Location Alert will vary according to network conditions, and in areas of no cellular coverage you will not be able to use this function.
6. You must also enable the Location function (Settings > Location) and ensure the Location Alert check box is ticked (Settings > SOS key).
7. For security reasons, your device needs to be unlocked for this function to work. If you wish to use this functionality in a hazardous area, it is recommended that you set a long display Sleep time so that your device stays unlocked for longer (Settings > Display > Sleep), or you may choose to temporarily disable the Screen lock (Settings > Security > Screen lock).Note: Full details in the User Manual

How do I resolve when Poor Sound Quality is experienced following immersion in water?

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.
3. The device is delivered with the APP “Speaker Dry” – open the App and follow the instructions.

How do I insert my SIM card or cards?

1. The location of the SIM card slots is behind the SIM Card cover on the rear of the device and can be accessed by pressing the card cover latch.
2. SIM card slot 1 is located at the lowest slot and is marked SIM 1, the SIM card is inserted as per picture with the gold contacts facing down.
3. The SIM card slot 2 is located above the SIM card slot 1 but this is beneath the SD card slot and if an SD card is currently installed then removal of this allows easier access to installing the 2nd SIM. Again this SIM card is inserted with the gold contacts facing down. To aid removal of SIM 2 there is a lever that allows the customer to slide the SIM towards the opening.

How accurate is the temperature measurement using the Thermal Camera?

TEMPERATURE READINGS
Note: The temperature indicated by the Cat S60 is always a calculated estimate and cannot be taken as an exact measurement.

The indicated temperature is affected by many factors, especially the emissivity of the object being observed and the distance to the object. The temperature may be influenced by the time of day, by weather conditions, or by other hot or cold objects in the vicinity that may be reflecting off the intended object.

How do I perform a reset, when my screen is blank?

1. The device has an embedded battery that can only be accessed by authorised personnel.
2. To reset the device, open the SIM card and SD card door, behind the door to the right is an “OFF” button.
3. Depress this button and the device will power down, restart the device.
4. Device will now power on, perform and charge as expected.

My phone is broken, what options do I have?

1. If your phone is in warranty, you can get it repaired. Contact Us and one of our agents will arrange for your phone to be picked up and repaired free of charge.

2. You can trade in your broken phone and get money off a new device available on our website. To find out which phones are eligible within the Trade In Scheme, click here.

Does the Air app work when in my pocket?

The Air app does measure VOC levels in the surrounding air when in your pocket. VOC pollutants may take longer to reach the sensor due to the additional layer between the sensor and the surrounding air. Therefore you will not be alerted to poor air quality as quickly as you would be with the phone out of your pocket.

For more information on how to get the most out of the Air app – see “How To” videos here

Can the Air app detect specific gases like CO2?

The VOC sensor in the S61 can only measure the concentration of VOCs. The sensor cannot distinguish between different VOC sources, but rather alerts you to the presence of a VOC.

Air cannot detect other pollutants such as dust or smoke, outdoor air pollutants, carbon dioxide and gases such as carbon monoxide or methane.

For more information on how to get the most out of the Air app – see “How To” videos here

What are VOCs?

VOCs – Volatile Organic Compounds or, essentially, air pollutants – can come from a variety of sources such as cleaning agents, solvents, glues and adhesives, cosmetics, carpets and flooring, paints, aerosols and building materials – all items commonly found in a house or building environment.

For more information on how to get the most out of the Air app – see “How To” videos here

How do I measure floor area?

To measure the floor area you will need to measure the length and width of the room, then multiply these values together.

For more information on how to get the most out of the Measure app – see “How To” videos here

I am getting inaccurate results with the Measure app, what should I do?

If you are getting inaccurate results from the Measure app there are a few things you can try to improve the accuracy:

– Calibrate your device. It is recommended that you regularly calibrate the laser / camera alignment, particularly after any drops of impacts to the device. When calibrating use as high distance as possible, up to 1.5 metres.
– Ensure you are holding the holding the phone parallel to the object you are measuring and not tilting the phone up or down.
– If you are re-measuring from an image saved in the Measure gallery, remember that you can only measure areas on the same surface / distance away as the original measurement.
– Ensure the red laser dot is directly in the centre of the green square, and in the middle of the crosshairs on the zoomed in view of the green square.
– The Measure app is designed for measureing distances up to 8 metres away, measuring a larger distance will give less accurate results.
– Keep the device as still as possible when you are taking a measurement, and for a second after the measurement capture button has been pushed.
– Hold the device in landscape orientation.

For more information on how to get the most out of the Measure app – see “How To” videos here

Why isn’t the laser dot automatically located in the image?

The Measure app will look for the red laser dot on the image shown on the screen. When the dot is located, a small green box will appear around the dot to indicate it has been found. If the image has other bright areas or the surface you are shining the laser on is reflective, the app may struggle to locate the laser dot. In situations like this it may be neccessary to manually tap the laser dot location on the screen.

For best results:
– Adjust the Exposure value to make the image darker or lighter to help the dot show up.
– Shine the dot onto a non-reflective surface.
– Keep any other sources of bright light out of the images.

For more information on how to get the most out of Measure – see “How To” videos here

Why are my distance calculations inaccurate?

To maintain the accuracy of measurements, it is important that the laser/camera alignment of the Cat S61 is calibrated regularly. This will need to be done at first use and should be done frequently using the Measure app’s calibration process.
To calibrate, go to Settings > Calibrate and follow the instructions on the screen. You will need a tape measure and a flat service, like a table to complete the process.

For best results:
– Ensure you are holding the device parallel to the object you wish to measure. It is important that your phone is not angled up or down.
– Use a height or distance of at least 1 metre for the calibration process.
– Using the same height or distance for calibration repeatedly means you do not need to manually re-measure each time.
– It is advisable to recalibrate the Measure app whenever the S61 has had any impacts / drops.
– Hold the device in landscape orientation.

For more information on how to get the most out of Measure – see “How To” videos here

DELIVERY INFORMATION

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