Complaints

Your views are important to us and if at any point you not satisfied with our service, please contact your Account Executive who will be able to help with your complaint. Alternatively, you could contact our Complaints Officer:

Telephone: 0116 281 5960 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will try to resolve your complaint straight away, however if it requires more in-depth investigation we will try to respond as quickly as possible.

We always deal with complaints fairly and effectively however if you are still not satisfied, you could be eligible to refer the matter further, to the Financial Ombudsman Service (FOS). Please visit: http://www.financial-ombudsman.org.uk/ for more information.

Compensation

Abaco are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities. You could be eligible to compensation from the scheme is we cannot meet our duty.

This depends on the types of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available as follows: Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, advising and arranging is covered for 100% of the claim without any upper limit.

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